Ashley Store Gurnee, IL

Martin was wonderful! So personable, helpful and knowledgeable. I hadn't planned on buying but to be able to get 0% financing for 5 years, it seemed like a no-brainer. I can't wait to get my purchase!

Great service

I just want to say I went to the Ashley furniture in Gurnee Illinois there was a gentleman there by the name of Kobe who helped me out with everything I needed he was extremely courteous very nice and I will definitely be a repeat customer for sure and I am telling family and friends about that particular Ashley furniture in Gurnee cuz that gentleman Kobe was a great salesman did not try to push anything on me just showed me everything that I wanted to see I came here looking for a recliner I ended up buying one that day he gave me a wonderful deal and he also help me bring it to my truck all around great service Will definitely be going back!!

Knowledgeable

In store experience was great. When I asked to be left alone, they left me alone. Pricing wasn't exactly what I expected as the commercial didn't match the store offers.

The shopping experience was o k but delivery was terrible. I was supposed to receive my furniture on one day. When that day came they didn't show up. I couldn't reach anyone by phone at customer service so I went to the store to find out what happened. I got some Ridiculous story about how the warehouse could not reach me by text. So they just didn't do anything.. Were they just going to keep my furniture that had already been paid for? Rescheduled a new date and then I received lots of texts and emails about delivery so obviously they were able to reach me. It took me over an hour in the store To get this resolved. So that's the last they will ever see of me.

Adam and Alex were great associates. They were very kind and highly considerate . I’d recommend working with them by all means, great people to work with!

great service & hospitality

Adam is the best at the Gurnee office! Thank you so very much for helping us with our needs!

Five-star experience with Hez! He was extremely helpful with our out-of-state home build, pointing out the best deals without being pushy. He gave us space to look around and then landed us a great price. If you want a 'real,' non-salesy experience, ask for Hez. We will definitely be back!

Kobe & Adam - great customer service

Very helpful staff

Awesome place, great selection.

Please avoid buying from them. I canceled the order next day and it's been more than two weeks and they're still not canceled. It store is asking me that they do not provide customer service. I followed up daily basis, but they're still not canceling it and giving a runaround

Beautiful store with very nice and helpful salespeople

So, my wife and I come in with a swarm of 4 children to shop for a new kitchen table. Right away, Charlie AKA Top Gun, swoops in like an F-22 Raptop fighter jet. He is the most relatable sales person I've ever worked with. There was no cheesy sales guy type banter. Charlie was honest, straight to the point, saw we had a lot going on, and demonstrated that he valued our time. He worked with us on price, and everything was taken care of quickly while my children sampled ever couch and chair. We met with manager Craig (AKA Craig Mac as he is called endearingly by his colleagues), and he also ensured we had a great experience. Very cool guy, and he's definitely done a great job creating a very personable and relatable sales team. Hang on, I know all this because the story evolves... So the table arrives, we offer to assemble it ourselves, and somewhere in that exchange... we did not receive any bolts to attach the legs. Called customer service, they say it'll be awhile to ship new ones because of course it will be, but what can ya do? All joking aside, this is not the Ashley store's fault at all, this was a shipping mistake! That could be the end of it and I'd still leave a great review for the store... but again, hold on... there's more. Now, knowing that Top Gun Charlie has never steered me wrong, and Craig Mac was so eager to help last time to ensure we were satisfied with our experience, I decided to drop back in to the Ashely store. I wisely brought the table leg with me in order to see if they, per chance, happened to have any spare bolts that would fit my table. Unfortunately, I didn't consider how menacing I probably looked with a table leg resting on my shoulder like a baseball bat... so when Lori (another sales lady, super sweet, very kind) and I locked eyes while training a new sales rep, I imagine a lot went through her mind. She handled that with such grace, and found it hilarious once she knew I meant no harm! I found Craig and Charlie, asking if they could help me out if this perdicament. They also had puzzled looks, but after a swift explanation, we all had a good laugh. They were so cool, we all chuckled about this entire mishap as well as the optics of me walking in with a makeshift club in my hands. Craig and Charlie searched the entire store, even though this was not their mistake, and though they could not find any nor offer me any off a showpiece, I am very grateful for their efforts. In addition, almost the entire sales team was very apologetic and even took the time to ask me about myself. Again, just above and beyond to be kind, personable, and just genuine people. Overall, it was just great to shop at a store full of people who were just nice, relatable, and well-humored. They treated my kids, wife, and I so kindly, went above and beyond, and I would definitely shop there again! Thanks again to Top Gun Charlie and Craig Mac! I'll definitely be back, and next time I'll just bring the bolt instead of the table leg 🤣

Milie Barrera was such a pleasure to work with! I came in the store already knowing what I wanted and she delivered me just that, plus a great deal. Milie stay with my price range and even give me options that would benefit me!!! If you want a salesman who gets the job done and a deal! Go get at your girl Milie. She will definitely take care of you! I will be coming back ! Thank you Milie for all your help.

The guest service was wonderful… the real rockstars were Wendy and Charlie’s. They made us feel like we were part of their family. They helped us find a beautiful couch that’s going to be in my house for many years!!!! Thank you for being so nice and helping us find the right fit for our home.

The Ashley Furniture Store had a great amount of items in stock, and able to look, feel, and sit on. Alex provided awesome support available options. Thank you.

Terrible Experience – Twice! They’re friendly when selling, but once you place your order, they simply don’t care. The first delivery came with damaged furniture, so we sent it back. The second delivery also arrived damaged. Now it’s the second week, and we still have no furniture. We paid extra for the white glove service, and they still left all the trash behind. It is absolutely unacceptable. Save yourself the frustration—shop somewhere else where they actually value their customers!

WORST experience ever!! They made carry my own furniture out.What an embarrassment.

My husband and I bought a Power Lift chair because I was having hip replacement surgery on July 6, 2025 and needed to have this chair for my post op care. The chair was delivered on July 2, 2025 and we paid $169 for "white glove"delivery service. They delivered the chair to my family room and plugged the chair in. On July 8, 2025 I came home from the hospital. I sat in the recliner and when I hit the button to forward it to a nearly standing position I heard a snap. And the chair stopped working. My husband took a look underneath the chair and saw that the wiring and a white tie strap with a little bag was wrapped around the chair spring. The delivery men never cut the white tie strap from underneath the chair. Because the wire snapped 6 days after the chair was delivered instead of 3, your customer care center said the return policy was void because a defect has to be found within 3 days of delivery. The chair was not defective. The chair broke due to the negligence of the delivery person. It took 3 days for someone to contact us back and they do not want to give us a new chair, due to the return policy, which again is not applicable in this situation because we did not receive the proper "white glove" set up for which we paid $169. My husband showed the pictures to the store manager at the Gurnee, IL location and the manager confirmed proper set up was not done. The store manager said he thought we should receive a new chair with the proper white glove delivery we paid for. However, the store manager did not take any additional steps to help us rectify this situation. It's been 7 days since and we still have a broken chair in the house with no one contacting us on how this is going to be resolved. This is shameful!! It is quite apparent that Ashley Furniture does not give a damm about their customers once the furniture is paid for and delivered.

Nobody here seems to know what they’re doing. My husband went in yesterday to return an online order, and they refused the return, handing him a paper that said it had to be done through a “third party” and to call the number listed. He called, but it turned out to be the wrong number altogether. We were also there last week looking to buy a bed frame. A kind older gentleman tried to help us, but he clearly wasn’t trained on how to use the iPad system and couldn’t give us any of the information we needed. It was frustrating because I just wanted some basic details, and he couldn’t provide them. He was very sweet, so that part of the experience wasn’t awful—but overall, the staff seems unprepared and poorly trained.

I get the sales part but literally had this guy walking with me as I said I would browse. I asked a question and he took soooo long to calculate anything and told us to go walk, so we did out the store.

Great experience and great furniture!

My boyfriend and I went to look at sofas as we’re about to move out but we were just looking for ideas and not planning on buying anything that day specifically. When we first entered and began to look around, one worker (Hispanic with a very thick accent) was very aggressive with his selling style, trying to get us some credit deal to buy something. We tried to politely draw a line and say that we were just looking and eventually he left us alone. (Key word: eventually) Later we were looking at mattresses because a bigger bed may or may not be on our list of things to buy once we see how everything fits in the new place. A man in a lab coat very nicely offered any help which we refused but then my bf questioned “why is the mattress vibrating?” The man was very cool and did a demonstration on the particular mattress, afterwards handing us his business card and walking away. That is how somebody should sell. Later as we were about to leave, we saw some goofy accent chair that had holes in the backside right across from the door and I wanted to see if it was comfy. My bf sat in it, hated it and then assessed it by sitting on it backwards and putting his legs through the holes. He did this because we were genuinely confused as to what kind of chair looks like this and what would you possibly do with it. The same Hispanic man then started yelling at us to get out, “leave! Goodbye amigos!” and waving us out. We were both astounded at the actions and attitude he held towards us… just because we refused his service to sell us something when it was just never in our intentions in the first place that day. As we walked out, telling him that “we’re on our way out anyway,” he proceeded to STARE us down as we walked out. There’s probably some things I’m missing or can’t remember because even my Hispanic boyfriend couldn’t understand his accent, but aside from the workers who respected us we were not very happy with our experience. Wish I got names, sorry

Kobe did a great job on showing us different living room furniture with similar features. He is really Knowledgeable! 10/10 experience

I had the BEST experience. I have to give it to Kobe. I was in the store from 1030 until 1415... I changed my mind about 15 times, and he was very patient and helpful. My phone was about to die, and he brought me a charger, waited until I called and unfroze my credit. And in the end, he showed me the perfect furniture. Beautiful, navy blue , leather furniture. I LOVE IT!!!! That was my goal. Navy blue leather....Annnnnnndddd, Alex was a wonderful help to me. He assisted in getting the price to where it was affordable for me, Gavin , Sal , and there were another tall guy, they were helpful, personable , friendly, and answered all the questions I had while Kobe was completing my paperwork. I have to say, I will refer my friends and family. I wasn't bomb rushed when I came in the store, but I wasn't ignored either. I appreciate that. The timing was perfect. The selection was nice, and the store was super clean. I highly recommend. The the very best part of my purchase is that I had NO pressure to buy! 🤗

Kobe was a 10/10 sales guy. I walked in not even thinking about buying anything but he managed to sell me on a couch, a pillow and a mattress. Give this dude a raise!!

Good pricing and quality seems decent. Store representatives stalk you the moment you walk in the door. Husband is a salesman so I understand they want/need to make money but it's too much pressure. Also very adamant about financing even when you say no not interested. Husband and I walked the entire store just browsing as we weren't really sure on what we were looking for quite yet and about 150 feet back the entire time the sales rep was lurking watching us. We finally turned a corner and lost him and I was able to make a run for it to the car. Unfortunately my husband had to use the restroom before he left. Wouldn't you know it, there was the sales rep waiting for him outside the bathroom door. If I go to this store again, I'll need to find an invisible cloak.

Great selection and excellent prices. Brand new store, very clean. 1 neat thing, if you buy a mattress from them they will donate one to a person that doesn't have a mattress.

Elegant store! My daughter loved the store

Thank you Gaven for all your help. I found everything i needed for my new house. Gaven was great. We went thru some hiccups with the finance pieces but Gaven helped me with everything from start to end. 100% recommended this store.