Ashley Store Gurnee, IL
Ashley Store
Store hours
Open today: 12:00 PM - 08:00 PM
About Ashley
Store Details
Ashley Homestore in Gurnee, IL is committed to being your trusted partner and style leader for the home. This commitment has made Ashley Homestore the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Homestore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster—as well as our very own Ashley Homestore Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Homestore Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley Homestore, we celebrate being home with you. Our locally owned and operated Ashley Homestore is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Homestore showroom today.
In-store offers
What our customers say
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Beautiful store with very nice and helpful salespeople
So, my wife and I come in with a swarm of 4 children to shop for a new kitchen table. Right away, Charlie AKA Top Gun, swoops in like an F-22 Raptop fighter jet. He is the most relatable sales person I've ever worked with. There was no cheesy sales guy type banter. Charlie was honest, straight to the point, saw we had a lot going on, and demonstrated that he valued our time. He worked with us on price, and everything was taken care of quickly while my children sampled ever couch and chair. We met with manager Craig (AKA Craig Mac as he is called endearingly by his colleagues), and he also ensured we had a great experience. Very cool guy, and he's definitely done a great job creating a very personable and relatable sales team. Hang on, I know all this because the story evolves... So the table arrives, we offer to assemble it ourselves, and somewhere in that exchange... we did not receive any bolts to attach the legs. Called customer service, they say it'll be awhile to ship new ones because of course it will be, but what can ya do? All joking aside, this is not the Ashley store's fault at all, this was a shipping mistake! That could be the end of it and I'd still leave a great review for the store... but again, hold on... there's more. Now, knowing that Top Gun Charlie has never steered me wrong, and Craig Mac was so eager to help last time to ensure we were satisfied with our experience, I decided to drop back in to the Ashely store. I wisely brought the table leg with me in order to see if they, per chance, happened to have any spare bolts that would fit my table. Unfortunately, I didn't consider how menacing I probably looked with a table leg resting on my shoulder like a baseball bat... so when Lori (another sales lady, super sweet, very kind) and I locked eyes while training a new sales rep, I imagine a lot went through her mind. She handled that with such grace, and found it hilarious once she knew I meant no harm! I found Craig and Charlie, asking if they could help me out if this perdicament. They also had puzzled looks, but after a swift explanation, we all had a good laugh. They were so cool, we all chuckled about this entire mishap as well as the optics of me walking in with a makeshift club in my hands. Craig and Charlie searched the entire store, even though this was not their mistake, and though they could not find any nor offer me any off a showpiece, I am very grateful for their efforts. In addition, almost the entire sales team was very apologetic and even took the time to ask me about myself. Again, just above and beyond to be kind, personable, and just genuine people. Overall, it was just great to shop at a store full of people who were just nice, relatable, and well-humored. They treated my kids, wife, and I so kindly, went above and beyond, and I would definitely shop there again! Thanks again to Top Gun Charlie and Craig Mac! I'll definitely be back, and next time I'll just bring the bolt instead of the table leg 🤣
Milie Barrera was such a pleasure to work with! I came in the store already knowing what I wanted and she delivered me just that, plus a great deal. Milie stay with my price range and even give me options that would benefit me!!! If you want a salesman who gets the job done and a deal! Go get at your girl Milie. She will definitely take care of you! I will be coming back ! Thank you Milie for all your help.
The guest service was wonderful… the real rockstars were Wendy and Charlie’s. They made us feel like we were part of their family. They helped us find a beautiful couch that’s going to be in my house for many years!!!! Thank you for being so nice and helping us find the right fit for our home.
The Ashley Furniture Store had a great amount of items in stock, and able to look, feel, and sit on. Alex provided awesome support available options. Thank you.
Terrible Experience – Twice! They’re friendly when selling, but once you place your order, they simply don’t care. The first delivery came with damaged furniture, so we sent it back. The second delivery also arrived damaged. Now it’s the second week, and we still have no furniture. We paid extra for the white glove service, and they still left all the trash behind. It is absolutely unacceptable. Save yourself the frustration—shop somewhere else where they actually value their customers!
WORST experience ever!! They made carry my own furniture out.What an embarrassment.
My husband and I bought a Power Lift chair because I was having hip replacement surgery on July 6, 2025 and needed to have this chair for my post op care. The chair was delivered on July 2, 2025 and we paid $169 for "white glove"delivery service. They delivered the chair to my family room and plugged the chair in. On July 8, 2025 I came home from the hospital. I sat in the recliner and when I hit the button to forward it to a nearly standing position I heard a snap. And the chair stopped working. My husband took a look underneath the chair and saw that the wiring and a white tie strap with a little bag was wrapped around the chair spring. The delivery men never cut the white tie strap from underneath the chair. Because the wire snapped 6 days after the chair was delivered instead of 3, your customer care center said the return policy was void because a defect has to be found within 3 days of delivery. The chair was not defective. The chair broke due to the negligence of the delivery person. It took 3 days for someone to contact us back and they do not want to give us a new chair, due to the return policy, which again is not applicable in this situation because we did not receive the proper "white glove" set up for which we paid $169. My husband showed the pictures to the store manager at the Gurnee, IL location and the manager confirmed proper set up was not done. The store manager said he thought we should receive a new chair with the proper white glove delivery we paid for. However, the store manager did not take any additional steps to help us rectify this situation. It's been 7 days since and we still have a broken chair in the house with no one contacting us on how this is going to be resolved. This is shameful!! It is quite apparent that Ashley Furniture does not give a damm about their customers once the furniture is paid for and delivered.
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.