Ashley Store Joliet, IL

Marco was not pushy at all. Let me look around and I found the perfect table and chairs!

Found a great sale price on a coffee table with 2 end tables. Had to load it in our car BY OURSELVES! I'm 65 and my husband is 68! Terrible service!!!

Christopher S., sales professional, at the Joliet Ashley is very helpful and shared his professional insights regarding the design of my guest room.

Have ordered a mattress, base, bed cover, and pillows. A $9k spend, done on Nov/22/2025. Mattress and base were delivered on time, but got a call to inform that the remaining order items had a delay and will delivered later. After that, no other contact was done. Went to the store 4 times, talked to the store manager, that was supposed to call us back and provide and update and resolution. Never got the call back and we are still waiting for an update. Terrible customer service from this store, so will never buy from this store again.

Needed to finish many rooms very helpful but they need a new computer system seemed very out dated when it came to changes or updates.

Mustafa was an amazing providing services and guidance on the purchase of our home furniture.

Prompt helpful customer service. Good ecperience.

Brenda has great insights and was so chill to deal with. When it was time to pay both she and Omar were patient and so helpful. I would definitely recommend shopping here.

Terrible customer experience. Furniture arrived with large gaps in some of the joints and very loosely tightened bolts on one of the stools. Delivery team said they don’t fix such things and that they would have a repair technician come to the house to correct. No follow up and customer experience staff does not return calls. Additionally, we are owed almost $500 in refunds that Ashley has promised multiple times to process but had never refunded. Very bad customer experience culture that permeates the entire organization. If you want to feel valued as a customer do not purchase from them.

Just had a wonderful experience at this Ashley store. The furniture selection and quality were great, And the prices were very reasonable. Today they had an ongoing financing offer that allowed us to buy a couple pieces of furniture at a great price. Today, we had the pleasure of dealing with Brenda, Omar, Juan, Marco, and Chris. They all worked together to get our order together and submitted in a timely manner. I have rarely seen sales people work together as much as they did. I highly recommend this store!

Very professional approach, special thanks for help with our purchase to Brenda.

Very respectful staff and super helpful! I did 4 stars because delivery prices were super high, so we do have to pickup our furniture to save us quite a bit of money. But overall it was a great experience and I’m glad they are holding our couch till we can pick it up!!

(Translated by Google) I love shopping at Ashley; you can find everything, plus there's access to Spanish-speaking staff who help you with everything, and it's reliable when picking up your order. (Original) Me encanta comprar en Ashley encuentras todo aparte hay acceso a personal que habla español te ayudan en todo y hay confiabilidad al recoger tu pedido

Went to Joliet store to buy counter top height dining set on 11/22/25. They said if I picked up at warehouse, it would be assembled. Sister in law brought a covered trailer on 11/25/25 because it would be assembled. It was not assembled. The store employees said at least three times it would be assembled. I was assembling it at home (11/27/25) and found out they sold me the incorrect table height. They sold a standard height table. They refuse to take back or exchange. Joliet store is the worst retail experience I have ever experienced. Update 12/04/2025 Despite what they said below. I did reach back out to them on 12/01. Spoke to person (Clyde) who said he would submit claim for wrong item. He explained the "back office team" will review. I was supposed to receive an email decision in "one to two days." Email never received. Update 12/12/2025 I emailed regional manager and he called stating he was unaware of the situation. Anthony resolved the issue within a day and the correct table and chairs were delivered yesterday. Store manager needs to figure out how to resolve problems so his boss doesn't have to step in.

Sales representative was very helpful in buying my bar stools. He had great patience with me in ordering the stools.

I’m only rating the customer pick up experience for Ashley furniture in Romeoville, Illinois. This was arguably the worst experience I’ve had picking up any furniture, any appliance, anything for my home. So you pull up and go to check-in as mentioned in the text messages and then one person tells you to pull up to one of the four garage bays as long as they are open. Then the person that’s picking the furniture told me he would call me. To shorten the story, this did not happen. I waited for two hours along with multiple other customers. It was so unorganized, you did not know when to go up for your order. I don’t blame the person picking the furniture because I believe he was the only one working but at the end of the day if you’re going to customer pick up your furniture, you’re going to be waiting for a very long time

I went in to purchase a 3 seat sofa and love seat two weeks ago and had an absolute horrible experience. At first everything seemed fine but things changed very quickly. After I purchased my new couches their system went down. After their system went down they couldn’t locate my payment even though I was charged $2,000 for my purchase. I was told this would be fixed as soon as possible and that IT would be involved to resolve the issue. Unfortunately that never happened. I was then told Karen was the one who would correct the issue and this would be done asap…. this also never happened! I called my bank to double check and was told Ashley Furniture received the money the day after I was charged. I’ve showed Ashley Furniture my bank statements but nothing has been resolved. They are also not great at responding. I was told the GM would call but they never happened. Omar the assistant manager was great at first with communicating but he now no longer responds or picks up my calls. I’m currently down $2,000 with no couches. If this doesn’t get corrected shortly I will need to call in my bank for FRAUD! I will never do Business at this location again and I hope you all do the same! Also the number that you replied with is not in service. If you’re the owner why don’t you call me so we can go through exactly what happened

My first visit to Ashley and I was very impressed, customer service was excellent and the gentleman that assisted me was very welcoming, friendly and professional.He was very helpful and I was satisfied with his service and pleased with my purchase. Good job Ashley

I recently purchased two recliner ends of a sectional to make a sofa and a separate recliner. Delivery and setup went fine. Then I decided I wanted the console that goes in the middle of the sofa. I live near the Romeoville warehouse so I thought I’d order it online and pick it up. Can’t order parts separately online. So I called the joliet store. Three times. The man said everyone was busy and couldn’t help me. In fact, when the store doesn’t pick up the phone it automatically routes you to the online store who told me I had to order this piece through the store. Finally, I emailed the woman who sold me the furniture and never heard back from her. All I’m trying to do is spend more money on an additional piece and Ashley is making it waaay more difficult than it needs to be. I actually found a store in New York that can ship me the console for $180 and I’m seriously considering that.

Overpriced furniture with uneducated sales people.

Brenda Rosengarden was a joy to work with. She took me directly to the item I was looking for, and was very professional. I do plan to visit again soon.

Brenda was very helpful and knows of the products, explained all the nuances perfectly, made me spend more than I wanted but I’m pleased. Thank you

Both guys were very effective representatives of Ashly Furniture. They made good presentations every step of the way to my purchase of a new mattress.

Hello team I am rewriting this review based on the the conversation that I had with Juan and Omar what I have found out is that company is making u jump through lots of loop holes to clame ur warranty credit which is reducless i have called the GBS team and not to mentioned lots of other ppl just to clame the warranty credit the process has not been easy or pleasant full everytime u call them every one has a different answer the company has failed to fulfill their customer needs and concerns and for that I will give the company 1 star.

Very pleasant experience very knowledgeable and friendly! Helpful not over bearing! Let me choose what I wanted and as a salesman myself we negotiated a fair deal! I walked out without having to go to another store so thank you for your help and the new beautiful furniture!

Politely helpful

Welcoming courteous staff. Very helpful listening to your furniture needs. Love this Joliet store. . Great styles. Great prices. Great people.

Omar is the best!!! Very knowledgeable. True to his word and very patient!!!

Purchased a new recliner. Very happy with it. I paid for delivery but found someone to help me pick it up with their truck. We did and I love it. The only thing I haven’t received my credit for delivery. They said I would and I haven’t as of yet. $140 plus…. Hours after purchase I have the chair but no refund. The manager said I would within 24 hours. Never happened! Please advise.

The young man who assisted me I don't remember his name but he was phenomenal. Super friendly attentive and personable

Great

(Translated by Google) We were served by a young man named Marco and his service was so excellent that we just went to look and ended up buying the furniture. (Original) Nos atendió un joven de nombre Marco y su atención fue tan excelente que solo íbamos a mirar y terminamos comprando los muebles .

Working with Marco was fast, easy, and a great experience.

Great experience. Friendly service. Brenda is great. Omar is very helpful.

A big shout out to the Plainfield Manager that helped us order a replacement motor for our coach that no one else could help us with in the last 6 months. Thank you, great customer service at this location.

Terrible customer service! Lied to me about delivery days. Never cancelled my order after my request. I had to file a dispute with the credit card company.

The staff at this location treated us so well and the furniture options were the best value around. Highly recommend.

Bought 2 area rugs. Showroom ones. They steam clean and what a discount. Nice quality. Marco is awesome!

Thanks Xavier for all your help.

The guy I worked with was great and new when to let me and my wife talk and when to ask us if we needed anything. Helped a ton with prices and deals going on.

My experience was fantastic! I was in looking at a certain bed to match other items in my bedroom! That one didn’t work -but Brenda who was helping me found me a perfect bed to coordinate. She was so knowledgeable and so helpful and most of all not pushing. From her on out she will be my “go to” gal for all my furniture needs!

Great staff, ready to assist you, and find away to help you.

I loved the attention and kindness, plus the knowledge of products for the comfort of individuals. That's something not many places have, and it's the most important thing.

Mustafa was great and Omar and Juan were very helpful and super nice, thank you all!

Omar was great. He made the deal happen.

Awesome service, Awesome experience

(Translated by Google) Excellent service (Original) Exelente atencion

Stopped by Ashley just to peek at a sectional but with the non-pressure attention of Omar, we walked out committed to purchasing this beauty. He’s the perfect balance of support without the intensity some sales reps can present.

This is the second time we've had a negative experience with Ashley Furniture. The first was back in 2019, but we were ready to try again, see if we could find a better quality couch. We fell in love with a sectional and decided to order it on 8/8. We wanted to pick it up at the distribution center ourselves, so we did not get delivery. The salesman didn't say much but told us we could pick it up from the distribution center on 8/16. We were excited. 8/16 rolls around, we get rid of our old couches and look at our invoice to see the printed date of 8/23 for pickup instead of the 8/16 date we were verbally promised. He repeated it 3 times and told me to put it in my calendar, 8/16. But our mistake, should always check the invoice. Just put a bad taste in our mouths from the terrible communication. OK, so husband calls to set up pickup for the 23rd, he is rudely told they cant guarantee pickup the 23rd, but maybe the 24th. OK, fine. So we call the pickup center the night of the 22nd like we were told. The lady says call back in the morning to confirm. So we call in the morning on the 23rd to be told half the couch is in Louisiana and they havent even sent a driver yet. He could maybe have it by September. September?! "Maybe"?!? We wanted a couch a month ago. Terrible communication, terrible service, unfriendly staff. Overpriced for mid quality furniture. Will never shop at Ashley again.

Me and my boyfriend were looking for a couch and where having issues finding one. But as soon as we stepped in Marco asked us what we where looking for. Knew the exact couch we wanted. And helped us get approved for a loan for the couch. Marco was also kind and very helpful so shout out to him.

Didn't have the size bed I want and there two chose to pick from. Just horrible!!!!!

The products were interesting to look at and I got some good ideas from looking at the set up in decor. I liked what I experienced.

Mufasa was very helpful and great to work with. It was an easy and stress free shopping experience.

Salesmen were young but very knowledgeable. Great personalities!

Wonderful experience!!! Brenda so friendly and knowledgeable !! Thank you 😊

Helpful sales team. Not pushy. Worked through my sale efficiently.

Very good not pushy Omar was great. Very happy with my whole purchase experience

Alphonso really help me out he was awesome

Aaron was great-attentive but not intrusive

Remarkably bad service. First employee was half asleep in a recliner and claimed that the store didn't sell the product that was immediately behind him. Second employee was eating earbuds and refused to acknowledge me. Third employee was swamped with two other customers. Fourth employee was buried in a computer and did not acknowledge me. I wanted to spend money in this store but was unable to do so.

Items delivered with damage.

Luis provided excellent customer service and showed great support for the items I Purchased.

Our sleep expert was awesome. Very knowledgeable and made our shopping experience so easy.

Juan Rivera, I believe that’s his name, is the manager at the Joliet store and provided us with outstanding service. We were experiencing a frustrating issue with one of the financing companies, which had an unnecessarily complicated identity verification process. Juan stepped in, took control of the situation, and resolved everything quickly and efficiently. Thanks to him, we were able to get the beautiful sofa we wanted. He’s clearly passionate about delivering a great customer experience and truly understands the importance of doing things the right way. I highly recommend him—he was fantastic.

I found a very nice recliner there and it was just what I was looking for.

Mustafa, salesperson, was great! I would rate the whole experience 5 stars except their online payment system was subpar to say the least.

I had a very good experience at this store.found what I wanted and I am happy with my choices!

Marco was a cool and honest guy to work with

We purchased a lot of furniture in our life and a good deal from Ashley. This store is the worst. Like many furniture stores they hound you the entire time you are in the store even after telling them you are fine and are just looking. Then they don't have what you are looking for and steer you into a more expensive line. The kid helping didn't know anything about the lines and we had to repeatedly tell him what pieces we wanted. He gave us a quote for a bedroom set. We then wanted to add bar stool for a table we had just purchased. They didn't want to add the barstools due to a 5% discount they gave on the bedroom set. We asked for the quote on the bedroom set and they refused. Online is the way to shop if you have to go to the store just use it to check it the quality fit and finish. Smh...

We had a great experience . Aaron Durand gave us a great experience buying a new mattress, boxspring and a kitchen table he showed us.

Brenda was very kind and patient and helped my 96 year old mom find the perfect chair. We appreciated her kindness and knowledge of the furniture.

Great service ! Didn’t feel over serviced . Both gentleman were knowledgeable and both had smiles on their faces . Great job!

Luis was very helpful without pressuring us to make a decision.

Today I found the most beautiful bedroom set ever!!! Aaron the sales associate was so helpful with my whole process. Thank you Aaron for everything. Best purchase ever.

Easy transaction salesman was very helpful.

Very personal and great customer service. I’ll be back!

I was very pleased with my experience at Ashley on today. Omar wawas knowledgeable and respectable also concerned about my needs. I appreciated that.

Mustafa was helpful, informative and friendly. He was patient and answered our questions. We made a purchase.

Great professional and very kind.

Very kind and professional people took care of my needs on the sofa I purchased.

My boyfriend and I were shopping for a sectional couch and found one at Ashley that we were really interested in. We visited the store on Monday, May 19th to test it out and make sure it was comfortable. Mustafa was our sales rep, and he was fantastic. He was helpful and informative without being pushy, and we genuinely appreciated his approach. We were ready to move forward with the purchase when a female sales associate came over and said word for word, “I’m so glad you guys like this couch! Everyone here complains that it shouldn’t even be on the floor because nobody likes it, but now we can prove them wrong!” That completely changed the energy. My boyfriend and I immediately went from excited to completely turned off. It felt like she was telling us that the couch we liked was ugly, and it really killed the moment for us. We ended up walking away from the purchase and bought a different couch somewhere else, all because of that one unnecessary comment. I wanted to leave this review to recognize how great Mustafa was, but also to say that our experience was really soured by that one interaction.

Good service. Good merchandise and Great price!

The delivery of my purchase was extremely frustrating.The purchasing experience on the other hand was a nightmare that triggered the whole situation. Probably won’t shop at the Joliet location ever again. My sofa is gorgeous and everything that we thought it would be. The “sales” and delivery processes need to be improved and most importantly “communications between the customer and store need to be increased. Once my issues became apparent no one stepped up to keep me informed about the resolution leading to a really bad taste for having spent nearly $1500 cash and then being overlooked.

We had a great experience with Mustafa and Louis!

Walking in Ashley furniture store you have sales reps eager to help . Ms Baumgarden helped me w.the purchase of my mattress and bed frame. Im happy she helped me because I actually really love my purchase! I just did not appreciate a $250 extra charge on my account tht she NEVER elaborated what it was and then it was refunded. I found that very strange and down right WRONG because I need to TRUST a company enough to want to keep coming back for any future needs. They should GO down the list of charges and articulate exactly what they are charging you. No secret surprises. I HATED the WAIT. You have to wait several good weeks for delivery (on my bed & mattress). Delivery team (David & ?) Were SUPER EXCELLENT kick butt team!! Very hard and efficient workers! They need a raise :) I gave them a $20 and they deserved it. They did NOT remove my old mattress because there was a few light soil marks and so you know they will NOT touch that. My sales rep told me they WOULD. I am very happy w.my purchase and over all if I come back I will just make the rep be clear fr every charge made.

The salesman, Mr. Luis Rojo, at the Louis Joliet Mall Ashley Store was knowledgable and helpful. He showed me several examples of the type recliner chair I was looking for and explained the features of each one. Once I made a decision he completed the paperwork and explained the delivery procedure in a timely fashion. I would recommend this store to anyone looking for furniture in the Joliet Illinois area!

I was really happy with the service we received at Ashley. Mustafa was our sales rep and he was great! He was so attentive and was extremely knowledgeable about everything we inquired about. It was a really good experience and would recommend. Thanks!

Aaron was very knowledgeable about the different brands of furniture we were interested in and the specific features of each brand. Not pushy at all.

Wonderful people to work with!

Excellent customer service. Aaron was beyond helpful today. Happy with my purchase and my deal.

Luis my salesman was Fantastic The items delivered the delivery guys big hurry to have me the sign didn’t have me try out reclining part. I had them stay until I check that out. The only thing I didn’t check out was the headrest on the chair and it did not work so I called and someone’s coming to replace the part in 7 to 10 days when they get it so that was fast response which I appreciate

My experience with Aaron Durand at Ashley Furniture was amazing, he worked with me over multiple weeks while I was deciding over the many different options they had. He answered all my questions and broke down every detail about all the pieces I was interested in. I will definitely be back in the future if I need any other furniture.

Luis and Omar were easy and friendly

Aaron went above and beyond in locating various items I was looking for and coordinating the delivery. He was in constant communication and made the buying process very easy. Kudos to Aaron! He is a delightful person with great recommendations of pieces based on budget and room size.

I black 31 year old female went into this store with my two 13 year old children to buy a recliner for the stores 80th anniversary sale. When I walked in I asked to see what recliners they had on sale and the gentleman took me to the back corner where they had a variety of recliners. None of them were included in the sale! No problem I found one I loved with a price tag I could appreciate without the sale. So took a picture of the tag and took it up to the desk. He looked up the item and said oh nice we have 6 of them in stock so you won’t have to wait long. So i told them that I would be sending my boyfriend (51 year old handsome white male who’s a major in the US army) in to finalize the purchase. Well when he did he was told that the 6 chairs they had in stock where all damaged so delivery would take nearly a month. The sales rep also looked the chair up online and gave him the online price which was 100$ cheaper. So I really would like to know why wasn’t I told, one that what was in storage was damaged and two why didn’t the online price be brought up for me as well. Smh it’s bothered me for weeks so now I’m finally sharing my experience. Be careful shopping here and look up your item online yourself so they can price match. I won’t be buying anything else from this store fortunately.

Not happy. I got screwed with the mattress. I wanted to return and get a queen size. I was told that I could not. My mother in law called they said no. I will never shop there again. Wasted 360. Dollars. I will never shop there again.

Ashley Store employees have always been warm and friendly. Today Donna Ristich was especially helpful. Thank you Ashley Team

I gotta say Omar, the associate I worked with, did such a great job initially me and my family came in to just look at prices and models however with his help we were able to strike a great deal on barstool chairs and the price compares to nothing we've seen online.

Have to purchase 500.00 in merchandise to use in-store credit of 279.00. For unused furniture protection plan. Very disappointing

Omar was my Salesman, and he was ABSOLUTELY AMAZING!! The Manager Juan was extremely helpful as well. They made sure I got everything i wanted before I left. They got the BEST DEALS for me!! Great experience!!

Omar was very attentive. He took the time to research pricing to insure we paid the best price available for the item we purchased.

The whole staff was great. The associate who helped us 1 to 1 Brenda made our experience so much easier. She helped us also pull our whole room together with end tables etc. My wife knew what she wanted after looking online, so we appreciated that she did not try to change our mind. Great experience all the way around.

Great experience. Got to walk around and do our own shopping with out people hovering our shoulders, but when we had questions they were more then happy to help

I bought a bedroom set from Luis Rojo at the Joliet store and it was such a wonderful experience! He was so helpful, kind, knowledgeable and not pushy at all. Everything went so smoothly! Thank you Luis!

Great selection of quality furniture and wonderful customer service.

Brenda was absolutely wonderful. She convinced me to apply for financing and as she predicted I was approved. Thanks Brenda

Great people and furnitures

Aaron was very helpful and friendly.

The store is beautiful people were nice and informative. Donna was a pro she knew her stuff thanks

Clean, nicely laid out , decent selection, sales staff not pushy, in fact, lacking a little bit in friendly assistance.

Fantastic customer service! Eddie and Juan did a great job. They were very attentive also not pushy which is a huge plus in my book!

Excellent

Great experience purchasing new couches. Aaron was friendly, helpful and easy to work with.

The worst service ever. I bought a new sectional in November. They rescheduled the delivery four times finally got it in January. One of the recliners is broken. I went to the store in Joliet, Illinois. I emailed the CEO Todd Wanek and In the senior vice president, Kurt Haines. no response from either. I now understand why the local leadership has no desire for customer service as the executive leadership team has no desire to service their customers either. I still have a broken recliner and no correspondence from anyone in the organization. Next stop, Illinois Attorney General’s office.

Great selection of recliners and our sales rep , Eddie, was very helpful.

Excellent customer service! The sales team at Ashley Joliet went above and beyond to make sure we received everything we needed!

Omar was the best! Truly cared about finding the right fit for us versus being pushy and transactional. He cares and it shows, should be a lesson to all sales people.

Thank you to Donna and Omar at Ashley’s in Joliet for helping us with our purchase of the sectional. They were very thorough during the buying process and made sure everything was taken care of. Highly recommend working with them for your future furniture needs!

Excellent shopping experience.

Everybody was so helpful and kind. Thank you Aaron for helping me get my husband get the perfect lift chair. I'll be back to get a couch after we pay off the chair. Thanks again. See you soon.

Great service, and wonderful staff. I didn’t feel harassed. Nice pieces too.

Nice selection of furniture reasonably priced. Salesman was good at his job, not too pushy but there when you needed him.

The seller was informative, helpful and professional.

We had a wonderful experience with Donna! She was very patient, kind and knowledgeable.

My wife and I are very pleased with our experience with Ashley and your salesperson Donna, she was very nice and very informative, she did a good job.

Dave was very helpful and answered all of my questions about the adjustable bed frame I was shopping for. He arranged for delivery and set up to meet my schedule as needed.

When I receive a confirmation it has been processed and shipped I will respond.

David at Ashley Store in Joliet, Il was most helpful, considerate and polite while guiding me through my purchase over the phone. I have been looking for a manual recliner for quite awhile and found the one I liked. David made the whole experience worth the effort. Thank You

5 stars for David and Eddie. NEGATIVE STARS for the woman we dealt with on our return visit. I worked with David and Eddie at my first visit. They were great at answering questions but not being pushy. Great experience there! My return visit I dealt with a 50-60-year old blonde woman (I didn’t get her name) who was by far the worst associate I’ve ever encountered. She was pushy with comments like “When are you ACTUALLY planning to purchase?”, “I don’t know where the plugs and cords are, you can look as well as I can.”, and being incredibly disrespectful with words and tone right in front of her manager. NEGATIVE stars for her. It was so bad, I cannot give more than a single star and think people need to know to walk out instantly if this woman wasn’t fired immediately after we left.

The sales people answered all of my questions and helped me pick out furniture that was right for me.

I had the pleasure of working with a very nice saleswoman V. Made me feel comfortable just looking around for a while, never pushed or pressured me into anything. We need more people like V, very nice experience.

Sales person was pleasant. Not pushy which was great. Purchase was easy but i had the choice of a printed copy of my receipt or pdf to my email. It’s been over an hr and still waiting for my email. Now I have to call and request a copy. Annoying. Other than that good quality furniture have bought multiple items from Ashley.

Great Place - Helpful - Knowledgeable !!

Awesome help. My salesman explained everything clearly and Profesional. I loved my experience there.

Wonderful showroom see "V" Vrezenya love her. Took a few days for delivery. On our schedule. Furniture arrived today! Love it!

Sales person was easy to work with and efficient

My experience was very pleasant. Vrezenya was extremely knowledgeable and had answers to all my questions. The 5 year protection plan was a nice surprise. I was expecting to have 2-3 weeks before I could get delivery, but found out I could get it delivered as early as next week. I would definitely recommend them.

This has been a shopping nightmare. I went in the store to buy a chair and a half. I received a regular chair. When the delivery guy brought it into my home I told them that’s not what I ordered. They said well you have 3 days to return it. I went into the store before the 3 days were up and spoke with the salesman Kyle and his manager. I Reminded him what I was shopping for and he agreed that a chair and a half is what I asked him for. They said they’d put in a ticket and that I’d get a call back. Of course I didn’t. Then I went back to the store a third time and they said no one has opened the ticket because it was Black Friday weekend but I should get call Monday. I never did. A couple of phone calls later I reached an escalation dept. She listened said she’d get back to me and after I emailed her a couple of times she said they did nothing wrong and wouldn’t accept the return. This place is ridiculous. And the chair was a third more expensive than on line and she said online is always cheaper and you have to ask for them to match it in the store. That’s so messed up! Please don’t waste your time there! They handle mistakes with silence.

I had a wonderful experience buying my furniture and my sales lady was the main reason! Thank you for such awesome customer service, V! I think every company should have an employee like V in their company! I hope Ashley knows how blessed they are to have you on board! Thanks again, Kendall

Sales guy way too clingy. Then brings over some guy in a lab coat trying to upsell us with a “Sleep Doctor” study out of no where Went across the street and spent money at Bob’s

Very professional and informative and there's so much to see , I just love the store

Very helpful and professional dispositions!

Great place to choose furniture, very polite, professional, clean location - prices are reasonable, people were easy to work with.

We stopped in to look for a few different things, Kyle the salesman greeted us and was very pleasant letting us know of the sales going on, he was very informative and let us browse the store without bothering us,but was nearby when we did have a question. Dan the store manager introduced himself and answered any of our concerns. Great experience, we will be back.

The delivery team was polite, respectful of our property. They were prompt and efficient.

Terrible customer service. Sold us a base without the proper legs, which damaged our bed, manager promised me he would handle it and ignored my emails. Still haven’t been able to get it returned 3 months later as they apparently don’t take returns when its been their fault. Expect that they will never take a return even if it wasn’t because you changed your mind!! Definitely feel like we got duped/taken advantage of with our purchase.

Very friendly people !

Great low pressure and knowledgeable sales team. Can't wait til the sectional gets here

Ms V was absolutely amazing. Not knowing what to do with a problem with delivery and the warehouse said it wasn’t their fault, we called Ms V for assistance. She was great. She reviewed everything and rescheduled a delivery for tomorrow and a pick up of incorrect item. She is the total package from helping in the showroom purchase, but goes the extra mile to help with any issues that may come up. We truly appreciate her and recommend her to anyone purchasing furniture at Ashley. She sells but stand behind the sale and is there to help. Thank you Ms V!

Customer service is horrible. Bought a power base for our mattress from them, it damaged our bed frame. Customer service or management has not helped at all. Do you want to return something? Be prepared to be on the phone for hours with no results. We also bought a mattress from them that is eligible to be “swapped” within 90 days, bought a matress cover and everything. We are on the phone with the partner company that does the swaps and they are now telling us that our mattress is not eligible… over $9,000 spent on Ashley Furniture, and we will never shop there again. Stay away. Edit: When you call the number they provided below, you get put on hold for 45 min. They did not help what so ever.

Ashley has the best selection of furniture and our sales person was helpful and not pushy at all. We were in and out in less than 45 minutes with 2 rooms of furniture!

Awesome, Amazing experience.. sales and management work with us and gave us an amazing deal..

I bought a bed frame and mattress at this location. When my bed frame was delivered it was missing legs. I called this location multiple times and then called corporate. I then received a call that the legs of the bed frame would be delivered. Almost two months later I never received the legs to the bed and after calling multiple times and multiple voicemails my calls have been ignored and never returned. Also, when waiting for the furniture to be delivered the driver was 6 hours late.

Had the pleasure of working with Luis and David. Exceptional customer service. Made the process of buying new furniture easy. Would definitely recommend the Joliet store to friends and family.

The saleswoman V was phenomenal, courteous, patient, and very professional

My salesman was great!

I am completely disappointed with the customer service for Ashley Furniture. We purchased a couch back in January of this year was told that my concerns about the couch I was interested in purchasing had been resolved. Two months after owning this couch my concerns were realized and the cushions began to fray badly. Fast forward several months now of battling with customer care and store, they have refused to rectify my issue and have left me with a $3,000 couch that looks to be 10 years old. Be very wary of purchasing furniture from Ashley. Do your homework and don’t take their word for it. The response below is false. They do absolutely nothing when you text or call. This reply is a ploy to make you think they care. Don't believe it!

Mr. Luis Rojo was very helpful no pressure he try the recliners gave us time to decide .also he was courteous to us. Sincerely Retired Sgt.William.G.Medina US ARMY

Everyone at Ashley furniture was very kind. We were back three times before we bought anything and they were very patient. Thank you to Mustafa and Kyle for helping us and in the end some great deals.

I am very thrilled with the mattress I have purchased from Ashley. Mustafa did a great job helping me select the mattress I was looking for.

Excellent service and selection

Smooth transaction @

I had a good experience until the delivery day. We were told anywhere from 9:15-12:15. They didn’t arrive until 1:20. They were quick to put things together, and were ready to leave when I noticed that three of my four living room pieces had mud or some sort of stain on them. The guy asked me to get a wet rag and see if it would come out. If I hadn’t checked, they would have left without a word about it. Luckily, it came out (with help from my husband and some cleaning agent we weren’t even sure we should have been using on them). They need to take better care of customers as we are spending good money on furniture. Unacceptable.

Our experience was wonderful at the Joliet location. The assistant manager was terrific, very engaging, we told her what we were looking for and she found many options for us to choose from. We have always bought all our furniture from your location and have never been dissapointed.

If you purchase any furniture from here be careful on buying the protection plan.. they will make your life difficult. We’re having that experience even when paperwork says covers everything ! 👎🏽

I went in looking for sectional and found that Ashley’s had so many different options (more options then Bob’s Furniture, Room Place and some other furniture stores I went to). The sales associate was super sweet and helpful (not harassing at all). It was his 1st day off orientation so he was not able to answer all my questions but he immediately found the answers by either looking it up himself or asking his manager. Overall my experience was great and both the sales associate and store manager were super nice.

The assistant manager V made our whole experience seamless, quick and pleasant with 2 small kids! We will definitely be repeat customers!

Great Customer Service by, Kyle Kielma proceeded my order through the phone and was really helpful and kind.

We went in with the intentions of just browsing through some couches to see what they had. When we were approached by Mustafa, he was very informative and said if we had any questions to come see him. He never followed us around or hovered (like most sale places do) and never pressured us into buying anything. When we did show interest in a certain sofa, he showed us the quality of it and we were sold! We did leave to double check measurements but we made sure to return and get helped by him. Overall, had a very good experience there.

Truly great customer service. Kyle helped all are questions and helped us get what we wanted.

We bought an online item from the store itself. They were really helpful however when we put the item together the wheels were broken and we were instructed to call another number. No help from their customer service. Do not buy anything online because they don't backup their products.

Donna and manager were great. Worked with us to structure a deal on a dining room set I fell in love with.

Great experience very friendly

We've been purchasing our home furnishings here for the third time and we are satisfied with the quality, price and financing options they offer. A wide array of items to choose from and we are upgrading our living room furniture by getting this 6 pcs. leather sofa. Great customer service. Shout out to Kyle and David.

Great variety of stuff for your home! Staff is so friendly

Great experience with Ashley Furniture , after visiting several furniture stores in the neighborhood looking for a premium Dinette set Ashley had the best durable set and price by far , also store manager David was a huge help with great customer service . Very friendly atmosphere highly recommend.

The salesman (Luis) was very nice. A nice store to meet your need for whatever you are looking for to furnish you home.

My sales person was great. It’s my second time purchasing something with her.! I bought a set of furniture two years ago through Ashley and I went back today and purchased another set for my daughter

Great selection and experience. Floor team was great. Answered questions and were very accomodating.

The sales person Louie was great and he made sure we looked at all selections of furniture that interest us. He also gave us an amazing discount along with his team of employees. God Bless the employees at Ashley furniture!!! I had a great experience shopping there!!!

Do NOT buy their protection plan. They never honor it. I don’t care what they promise, they lie.

Nicole was great, giving suggestions without pressure to buy. I was very happy with my experience at Ashley

We dealt with the store manager, David, who went beyond and beyond to help us! He is a great asset to the Ashley furniture team! Thank you so much for taking the time and effort to help us out!

Service by the associate wasn’t so great, but I love Ashley furniture

We felt that we were treated very well, with no pressure. Donna and David were very knowledgeable and friendly. A nice experience!

The staff at the store was great they couldn't have been more helpful from the store manager to the specialist Nicole she explained all our options very clearly I highly recommend this Ashley Furniture store at Joliet

Service was fast efficient and employees were well informed with their job I would recommend this store to other people keep up the good work.

Such a great experience with

I purchased a new living room set from Ashley and I like it. They are a little pricey but you get what you pay for

Nicole and Mufasa were easy to deal with! Thank you for making my experience a pleasant one

It looked nice

Tom Lopez was great with helping with my furniture order. I changed my mind about having the furniture assembled and he stayed on top of ensuring I got the email on the change to the order and the delivery date too. Thanks, Tom

Louis in Joliet was wonderful to work with We will be coming back to purchase more.

I like the selection at Ashley's and Tom was very helpful.

The salesman was helpful. Found what we needed pretty fast. The store is filled with beautiful furniture throughout.

Great customer service! Tom was very helpful with working around our budget.

Do not purchase from Ashley. They sold me a table and carpet at a "discount". Table was originally $799. The "sale" included the discount, which ended up being $40 higher than the price on their website--and another Ashley store. When I called for assistance, the Ashley operator told me, "Yes, the prices are cheaper on line then in the store. She also said they can't refund the difference. Seems like you would match your own price, when the purchase was made only two days prior. I will be taking my furniture needs to another company.

Called and left a voicemail inquiry about a dresser. The manager called me back within 2 minutes stating that it was in stock and offered delivery free of charge. Clear, concise, personable, done. That’s all a customer ever wants!

Gave us space to look around and provided a timely delivery date.

Great customer service , easy pick up at warehouse .Great experience !

Nothing but a great experience, as David Watts (store manager) worked extensively with us to remedy a mattress choice that originally would not work for my wife with chronic medical and pain needs. He helped to arrange in-store trialing of various alternative options, and eventually setup a return/exchange. What could have been a very disappointing purchase situation was made “right” by his personal above-and-beyond customer service. Thank you!

Poor quality furniture lately. Our living room set didn’t even last 2 years with normal use. Both our sofa frames cracked/broke. Not good quality at all.

Nicole was awesome to work with. She wasn’t a creepy sales rep following us all over the store. She was knowledgeable about the furniture and helped explain the protection program and made the process very smooth. Will definitely continue to purchase from Ashley Furniture!

The bedroom set we ordered was later found on 1stopbedrooms. So I went in and they wouldnt price match! Same exact set offer as their own. Most likely never to shop Ashley again! A little disappointing!

Great selection, their credit card approval was easy and I was able to get a good deal, met with the manager and they were able to meet the free shipping and other discounts. We knew exactly what we were looking for so can’t say much on the sales associate. We got a sectional that is on back order, however it’s worth the wait.

Bought new couches and a bed from here yesterday. Tom was super helpful and accommodating. He was very patient with me (I wanted to sit on everything..twice 😂😂😂). Management was awesome! The couches were AMAZINGLY comfortable. Will be coming back soon for those rocking recliners that I reallllly wanted but had no idea what I was going to do with them. 🥰

Mustafa and David are the best! I found the exact sofa set that I was looking for, and I proudly recommend this Joliet location to everyone!

Tom was fantastic with his help and guidance! He took time to help me with my specific choice, presented me with all options and I was given plenty of space to make a decision that suited me the best. The manager was great and provided me with all the information for me to make a sound decision. Will definitely be back again!

Good service and friendly staff made it a very pleasant experience

Staff was VERY helpful. Great selection.

The store or online really had nothing in dinning room sets , everything was wood😩😩😩some people like glass and mirrors

I was pleasantly surprised with such great service. Everything went perfect . We went to Ashley picked out furniture with no issues or surprises. That's not common. Our salesman was Luis. He was very knowledgeable and helpful. I really liked his sweet personality. The manager Michael was cleary paying attention to what was happening in his store. He was also very nice.

The service team was outstanding. Professional, informative and personable.

Luis showed me exactly what I asked for! Matched the price I had. Receiving my product in a timely manner, didn’t have to wait months for my furniture

I had a great experience working with Nicole. She was very patient and friendly. She even made sure I got the best price.

I bought a sectional at the Ashley in Naperville a few years back. Wanted to add a piece. Ordering pieces separately was not an option online. I went to the Ashley in Joliet as it is a bit closer. I watched as all 3 salesmen greeted and handed flyers to everyone who walked in the door. I walked around for half hour hoping for any kind of acknowledgement. I let the salesman know before walking out that I had been ignored. Not one apologized. The piece I needed was only $1600 but it took the Naperville store less than 10 min to order when I called.

Best place to go to buy furniture etc. very friendly salesman there and they did not push you

My entire home is furnished through Ashley! I simply love the quality of the furniture as well as the price. And to add, the customer service is amazing! Thank you

Great store, friendly manager Verzinia.

We had a Fantastic experience at Ashley Furniture in Joliet. Mustafa and David were so accommodating and kind. They explained everything to us thoroughly. They listened and respected our needs. GREAT Guys! Thank You both so much. Experience at Ashley Furniture Store in Joliet! Mustafa and David were so accommodating and kind

Nicole did great, gave us info we asked for a clarified question! Pleasant experience. Will recommend.

Helpful and supportive staff

The instore experience was great. The online chat was a very strange experience. Trey was very unprofessional and rude and wanted me to text them to place an order? Super strange and scammy.

Great experience

Tom the salesman made me feel comfortable and your prices were fair. All good.

The store manager was awesome, he was very knowledgeable and I am very happy with my new mattress and adjustable bed frame. Keep up the great work

Terrible customer service.

We were very happy with our experience at Ashley. Andy was extremely helpful and took great care of us. Can’t wait to receive our purchase!

Polite and very helpful

Nicole & Dave were great to work with. They went well above and beyond to help us get the best deal! Thank you both.

If there is a negative number for rating I would give that but unfortunately 1 is lowest I had to give that. I had the worst experience with Ashely. Firstly they don’t have standard procedure to address customers issues and second of all they delay the process. They delivered a dinning table set in the month of December 2022 and I should call that product as refurbished NOT A NEW PRODUCT at all. Ever since till date that product issues were not addressed at all. The chair legs are unstable, material is poor quality, table latch is missing and many more to describe. Till date they did not address my issues and upon that they expect for the complete payment!? I highly don’t recommend their product at all!

Service was good, but not able to receive merchandise until next year.Not good.

Didn't buy anything this time, but Donna helped me and my wife with our decisions and saved us a few hundred dollars. She was knowledgeable, friendly, and hard working. Thank you Donna!

Nicole was very friendly, she was able to help us out, the bed I picked out is very comfortable, I’m very excited for it.

Nichole and Vrekenya were very polite helpful and professional. Easiest purchase experience I have had to date.

Everything they said they had on Sale in the newspaper and online. They did not have any in store for you to look at all. They had was all sets. About $4000 are over and they were all very bad quality to go along with the bad customer service. I would never shop here.

The experience at Ashley Store was great! I had the pleasure of working with the store manager and he was very helpful with helping me decide on the perfect kitchen table set and furniture for my basement. He was very friendly and knowledgeable. My delivery is scheduled only a week and half out. I’m hoping I’ll be pleased when everything arrives.

Warm, friendly experience.

Fast and friendly . Quality and affordable furniture for family.

Awful, Donna is rude and I believe because we are black she decided we were not important enough to assist. She needs to work on her communication and customer service skills.

The actual in store purchase was good. I was told in store to refuse the shipment for any pieces I may not want when the items arrived for set up. One piece needed to go back to the size. The salesman said that was the easiest process to receive a refund. I did exactly what I was told and the return process has been terrible. Customer service says they never received the item back. Then said it was lost in their warehouse or possibly never returned in general. Delivery drivers didn’t speak much English unfortunately and didn’t even want to take the item back when they arrived. They didn’t have me sign for anything. It’s been about 6 weeks and still haven’t received my refund back and even though I returned the pieces. Everytime I call customer service it’s a different story how the last representative didn’t fully fill out a form or there was miscommunication. I called this store directly multiple times spoke to a manager and he was no help. He told me he’d take care of it and never heard from him again even though he took my number down and told me he’d call me back.

I was honored to work with V. She was very professional and knowledgeable. The one thing that really sticks out to me is that she didn't follow me around the store. She gave me space to wander around a little and answered all the questions that I had. I will definitely be going back to the Joliet store!

The manager and someone else (maybe finance or assistant manager was very helpful. Salesperson was horrible. Maybe she just started but needed more supervision then. She said she asked someone else to help me as she was placing an order for another customer and I that salesperson knew nothing about it which leads me to believe she never told them. I would recommend your store but would tell them to stay away from salesperson.

Nicole at the Joliet Ashley store was amazing! Thank you for your great customer service skills and have a great weekend!

Great help!!

I recently visited Ashley furniture in Joliet and was very pleased! I came in looking for a sectional, I found one that I absolutely loved but the price range was too high. I had a quote from another location and was upset because at the other location it was a different price. My sales associate Nicole Harvey did everything she could to help me be able to afford the couch. Nicole and the manager David went above and beyond! I was able to get the sectional that I was in love with! I will definitely be back when I’m in the market for new furniture. I will definitely be recommending Ashley furniture to my friends and family. Thank you so very much Nicole and David!!

Went to this store after having a bad experience with the online service. Met with manager (David) and he was respectful and responsive to my frustrations and concerns. He handled the situation perfectly and I have gone back to purchase from him. Outstanding customer service. Thanks.

Very professional experienced sales staff. No pressure of buying

Nicole was AWESOME! We picked a dining table and she has us out the door in now time. Highly recommend. Will go back for sure!

Dave was a great salesperson. The store manager was great too. Hopefully the delivery team is just as professional.

Employees (all) are very rude. Noone helps you but judge.

Superb customer service!!!!! Nicole was so kind to us! She listened carefully and showed us what was available and provided guidance based on what we needed and wanted. Her patience, kindness, friendly demeanor and diligence created an amazing atmosphere! We are definitely coming back! 😁 Also at this store you will find the most beautiful items in the area. Hurry up and go shop there!

Customer service = A+ Efficiency = A+ Turn time = in and out in an hour which included financing.

My furniture was in stock when we ordered and scheduled the delivery, then they reached out a week before delivery to notify me my order was NOT in stock. I am still currently trying to schedule my furniture do be delivered and it’s a week past delivery date now. The communication issue is a problem because Ashley Furniture uses an automated text system to communicate with you, NOT a customer service associate. I chose Ashley because I THOUGHT they were a more respectable brand name than Bobs furniture, which I had this same problem with 3 yrs ago and would never go back. Guess I’ll be adding Ashley Furniture to that list as well.

Found what I spent days looking for

Great service low pressure

Great

Very professional & the sales men Alex & Dave were amazing!!

Our visit to Ashley’s was very good, we were taken care of by Craig, who was very helpful in our purchase, he was very informative. A big thank you to Craig and Ashley’s…….

Nicole was a GREAT salesperson!!

Gentlemen who serviced me was kind and very helpful

The salesman got us in and out, he was very knowledgeable of the product he was selling and helped us make a good decision.

Craig was extremely nice and happy to help us with the purchase we made. Very thorough about what was expected and how things where gonna go. Positive attitude and not pushy at all. Most chill and relaxing time ever at a furniture store.

Great shopping experience. Second time buying from Ashley. 1st time was in Orland Park and this 2nd time in Joliet. I liked both places but if I have to chose between Orland Park location and Joliet, I will definitely say Joliet. My home delivery is schedule for 09/02/23 and hopefully that goes well.

Nice place ! Great discounts

Nicole was knowledgeable listened intently on my needs and wants together we made the right decision swiftly which made the experience wonderful

We have Very bad experience. Once we will get our furniture they don’t reply us for our issue. Our sectional doesn’t attached. And there is one damage but no one follow up for that I complain about that on March 9 th still no reply.

Very friendly and knowledgeable salesman. He gave me the best price he could on my order.

We worked with Kyle and he was awesome! Extremely helpful and went above and beyond.

My sales person did a great job answering questions and keeping me up on what he was doing. I will definitely use Ashley and Craig again. Good pricing.

Staff isn’t reliable. 2 years ago, my purchase invoice had an outdoor only furniture protection plan when I purchased a bedroom set at that time. Didn’t know this until I had to call in a claim and found out nothing was covered. It’s been over a month and they still haven’t resolved the issue. I’ve had more help with the phone customer service team than the managers in this store. Not once have they ever called me for a follow up on my issue. If you’re going to choose Ashley, go to another location.

Nicole was great! My wife and I are always pleased to do business here, zero complaints!

Salesperson was very helpful and efficient. Wouldn’t hesitate to shop there again!

I can't wait to get my new love seat. I ordered today and it will be delivered in 5 days.

Awesome place to buy furniture. Excellent service.

The sales representative was awesome, she was very patient with all of my questions and concerns in purchasing a sofa and love seat for my loft. She answered all of my questions and the process was fast and I was able to choose the delivery date. This is one of the best service and quickest transaction I've ever had with making a furniture purchase.

Patience professionalism

Their warranty is spam

Time was not important, sat in showroom for over an hour trying to figure out paperwork. Had to wrap and load my own piece of furniture up after purchase. Would not recommend this place to anyone for customer satisfaction.

Great service with nice staff. Have enjoyed their quality products.

Nicole H was very helpful and knowledgeable with helping me pick out furniture. I highly recommend this store and Nicole for any plans buying furniture.

My experience with Donna and David was amazing! They really know how to answer all questions and make you feel comfortable with your purchase. Customer service at its best! Thank you both for helping me with my furniture purchase! Rosa

Went to Ashley furniture today and purchased a living room set and bedroom set. Donna was amazing! Very friendly and helped us throughout our stay. David the manager was also amazing. He answered all the questions we had. They really know how to take care of their clients! Thank you for assisting us! Daisy

Donna needs to take a chill pill. Left with questions. Did the Stars and Stripes sale get applied to my bill?

Awesome !! My husband & I stopped by Ashley Homestore in Joliet, IL. We found a beautiful everything wow !! We saw that we love Power Loveseat & Power Sofia . The man who helped us very well. The Customers were so friendly . We are so happy to bought it . Thank you to Luis Rojo ( Sales Professional) . He is wonderful helped us very much .

Craig was very helpful and patient, answered all of our questions.

Amazing, must go

Come visit Ashley furniture and ask for Nicole Harvey she has a great sales personality and allows time to make your decision and choice of home decore reasonable and fair. Great person to get you what your looking for.

MS. V was an awesome sells lady. Gave me all the information i needed. See u guys in a few weeks.

Great professional service! Luis was a very friendly and nice representative and we didn’t feel like he was a high pressure sales person. Great selection and quality merchandise.

Luis helped me find everything I needed to make my house feel like a home with the new furniture from Ashley

Nicole did a Great job helping us find new living room furniture!

Very helpful and patient with us when we were choosing what we wanted

Vrezenya was very nice to work with! Not pushy but available to answer questions. It was a very smooth purchase.

Professional and friendly service. Very competitive prices. Great clearance deals.

Vast selection of furniture and styles. You should be able to find what you need here! Adam, our salesman, was helpful but not pushy which really matters. Found a great deal on a leather reclining couch.

It was an excellent experience. I'm so happy 🙂

Salesperson-Mac- was very 'salespersony'; hearing what he wanted to hear. Misleading in his communication. Not really answering my specific questions; just giving rote, unrelated answers. After we got past that and I was all set to get my items the same day-as I was told-the manager advised that the items were not available for couple months! Then when I agreed to that, under the impression that if I happened to change my mind between now and then, the cancelation request would be "no problem". Ptuh! It's been less so thus far- as, of course (wanting something sooner) I found something on their website- an online only item- that I preferred and ordered and should supposedly arrive sooner. Now, after calling the "store's phone number" and speaking to someone who is probably not even in the U.S....my request is "under review" and I should get contacted within 3days. Definitely not happy with this sneaky approach. I have furniture from other Ashley stores. Will not be returning to the Joliet location-unless my "refund request" (huge eyeroll) is not honored.

You can't order directly online, you have to call the store. Disconnected first call, second call placed order with Doug. Only way to order online with agent is layaway where they invoice via email to pay online. Check invoice, my address is wrong, I had stated it correctly twice. Called back to get it fixed and Alejandro says they can't, I'd have to go to the store with an ID to fix their mistake. I said to cancel it. He told me to hold because he needs approval to cancel my order. I told him I have stated I want it canceled and I'm not paying the invoice but I'm done holding and hung up. Go elsewhere.

We have been trying to get in touch with the manager, John, at the Romeoville store since our furniture was delivered at the beginning of March this year, to no avail. The store sent us the wrong chairs and we have been trying to get these returned to pick out other ones, which should have been a simple process, according to several customer service reps we have spoken to over the course of a month. E-mails never get responded to and phone calls to the store never result in a call back. We even visited the store and left our contact information for John, who was unavailable, to get in touch with us, but he never did. Calling corporate is useless as well, since they open tickets and escalate your complaint, but no one ever responds. Over 10 calls to customer service, corporate, and the Romeoville store, and no one seems to want to deal with the issue we are having. Our suggestion is do not purchase anything from Ashley Furniture because their customer service is non-existent. We are so disappointed in how we have been treated throughout the whole ordeal. They keep escalating your complaint to a "supervisor" or "manager", but no one ever follows up with the customer. We were past customers of Ashley and never had a problem, but we will never purchase another item from them again because, clearly, they could care less about their customers.

Mac was our salesman and he was very friendly and helpful.

Large selection of furnitures and I fd what I need for my dining area. Donna was very helpful , very good customer service. Even the assistant manager too! No wonder my daughter recommended Ashley furnitures… most of her furnitures came fr Ashley’s.

Excellent customer service! Smooth buying process!

Satisfied, very nice showroom. Sales person gave me time and space to browse.. he was very helpful..

Craig was a big help we really appreciated him

The worse furniture store you can buy from. Customer service is horrible. They completely messed up my order. Gave me the wrong product and would not refund me. On top of that they are charging me for something I never even received. Save yourself money and big headache. Highly recommend going somewhere else. Place is a complete joke.

Worst furniture store in the WORLD. Received a broken nightstand & when you call customer service they just give the run around. Always transferring you to the next agent, or placing you on holds so long you want to hang up. No one can answer simple questions and if you receive anything damaged you might as well eat your money or light it on fire. Terrible customer service, terrible service in general. NEVER shop here

the person who assisted me was very kind

Excellent service from Adam Whaley. Product knowledge is on point and he was great to work with. He has sold many of my co-workers furniture as well and they all have good things to say about their experience and the furniture. I would highly recommend!

He did a wonderful job, very kind and funny amazing worker I'll be looking for him again

Great service, patience, overall great experience.

Just bought a table set that was listed as clearance and it’s cheaper online 😡 prices should match up, table is nice though

Good deal.

Awful place . Messed up our colors multiple times , the delivery drivers drove in our grass and left huge tire marks. After 1 Week our couch is slouching and the middle obdimin is slouched too, nobody speaks English. Awful place stay away

Usually, I dread going into a furniture store because the sales people refuse to leave you alone. This was our 3rd store today and our patience and our hope was almost on empty. The quality of the dressers had been less than impressive and the customer service had been even worse. We walked into Ashley not expecting to find either. Then enters Cory. He was friendly and engaging and gave us our space when we let him know that we were just looking. Once we made our decision, he was right there to assist us. He was professional and knowledgeable without being ridiculous like the other sales guy that was so loud and obnoxious! He was so much fun to talk with and he gave us the information we asked for and got us set up with a super quick delivery date. The girls at the check out were so friendly and warm to us that we felt like we had known them for years. We will absolutely be back to buy from Cory!!

Very helpful staff and a great selection!!

Very bad service when it comes to servicing the item you bought. I been dealing with this for a month and every time I call the manager he is busy. They ask for pictures and the person that I send them to never forward them to the department. Very frustrated

Corey was great! Took his time to help me find the couch that I was excited about!!! Thank you again 😁

Beautiful furniture. Donna was exceptionally helpful!

Great experience at Ashley Homestore in Joliet today. Adam Whaley patiently and professionally guided us to exactly the kind of furniture we needed. Highly recommended.

I had Adam and he was beyond pleasant! Definitely understood what we were looking for and didn’t pressure us like the last sales rep at a different company had. Ended up with a mattress we love.

Cory was extremely helpful

Great place to do business

Took 4 months to deliver. THEN the wrong color was delivered. With no customer service help when called. Disconnected. Bad connection. Terrible experience.

Everything was so good to me

Corey was professional and helpful. Our furniture was reasonably priced.

Great service every time Edited 2 weeks later: I changed my review from 5 stars to 2 stars. Love how the internet works, i began receiving ads for the same table from other companies at a much lower price. It got me to look to see what the price was on Ashley's website. The website pricing is much lower than what I paid in store, by $300. I called customer service and was told to go to the store, went to the store and they said that because I have already gotten the furniture there is nothing they can do. They did send a request to corporate but I have not heard anything. I was going to be purchasing a bedroom set and living room furniture in the near future but won't be getting it from Ashley. All our other furniture has been purchased from them, so this is very disappointing. If you buy anything double check the online pricing first.

Corey, my salesman was very professional friendly and extremely helpful. He was excellent to work with. Thank You Corey

Lied about delivery. No communication. Will not be back

I was approved for a line of credit but had issues making a purchase online after speaking with at least 4 representatives. We decided to go into the home store to see if we could make the purchase. Although the purchase was a success, I was not treated like a valued customer but felt more like an inconvenience. I was made to feel like I was doing something illegal. They wouldn’t honor the online discount or free shipping even though the online purchase kept failing. I had a better, quicker experience at Bob’s online.

Go buy wholesale or better. Don’t buy from Ashley. The insurance a short term jive. Third party only covers limited features. Pretty much a used car salesman experience once you walk in. Weak company with a dying name.

Ashley Furniture Sales Rep V is amazing. V is knowledgeable about the various furniture we were interested in, very patient, provided us time to discuss the furniture in private. If you need furniture in the Joliet area, please go see Sales Rep. V at Ashley Furniture....

Stopped in around 8:20 PM on a Friday night. Doors locked. Shows hours till 9. Hours of operation aren't a suggestion. If you're not going to be open, change your hours. Won't be back.

We stopped in the Joliet store looking for counter stools & the sales associate ‘Cory’ that helped us was very nice, very helpful & easy to talk to.

Corey in Joliet was Amazing, Friendly and Professional. We will most definitely shop at Ashley Furniture again.

On Saturday, January 7th, my family and I visited Ashley Furniture in Joliet, Illinois. We were trying to purchase a bedroom furniture set for my daughter. The salesman was helpful, and we came to an agreement of $1000.00 for the Baystorm set with twin bed, dresser with mirror and chest of drawers. The final price was $1247...this included 8.75% sales tax and delivery fee. The sales person then said we could get 0% financing for 6 months. I filled out the finance paperwork and gave then identification and another credit card. It was taking a long time, but the salesman returned and said everything was good, but he messed up and the cost was higher. The salesman stated he made a mistake. I then got up and said we were leaving. They ran financing on me and then changed the terms of the agreement! We went to the manager, Doug. Doug stated they couldn't give that price. I stated that the salesman already agreed on the price and it was poor customer service to change it. He then told me that the salesman never agreed on the price. I stated I wouldn't have started thr finance process if I didn't have a price. My wife and I told him it was poor customer service. He looked away and just said "Have a good day." This is very shady!! They ran my credit and then changed the terms of the deal afterwards. Will never shop here again!!!

The sales people were great! Dealing with the finance people was not so easy. Seems they didn't understand what they were doing and asked the same questions repeatedly.

Efficient and fun service. Very knowledgeable. If you need home decor, go see them!

Great experience, wonderful sales lady, vrezenya!!! Thanks v

BUYER BEWARE!!!!!…Absolutely dishonest people our house caught fire and had to replace everything and needed furniture by December 1st so instead of buying what we wanted we bought a couple things that they said were available and assured us they would deliver by our move in date December 1st like bedroom sets for our kids and my wife and i and 2 couches. Needless to say they lied just to get a sale and the stuff was on back order . Luckily we didn’t purchase more and get screwed even more . They ended up screwing them selves out of us buying more furniture. The only thing good about this experience is we learned to never shop there and get what we want now not what’s available and spend the rest of the 80k insurance check somewhere else

Corey was very helpful and to the point. Excellent customer service! Hopefully the rest of my experience with Asheley furniture is the same.... Unfortunately the rest of my experience was not the same... table and chairs were delivered and I was waiting for another delivery for the hutch. Chairs had scratches and chunks taken out of them and the delivery men said they would swap the chairs out when they brought the hutch. This did not happen and customer service said I accepted the chairs and the delivery men can't speak for the store! Payed a lot of money for a table and chairs that look 2nd hand. Stay away from these dishonest people!

Found beautiful living room furniture at Ashley, Corey was so friendly and helpful.

The salesperson was very knowledgeable, patient and helpful. Very good experience.

Donna was excellent. Answered all questions. Showed us things pertinent to what we came in for. Very professional yet personable.

Adam and Kevin,were very professional,helpful and patient with me making my decision,and know when I get my sofas,I'll be very satisfied with them,I've bought furniture from Ashley before and was very happy with the workmanship and quality

(Translated by Google) Good place and very friendly (Original) Buen lugar y muy amables

Jamie was very professional and did an excellent job.

Have not received the furniture yet, but Corey was excellent to work with! Very personable and knowledgeable. Would highly recommend you go in and ask for Corey.

Terrible customer service from the top down. Manager promised to take care of issues and never did anything and even told me he was getting a refund I never received. I would not recommend anyone buying anything from Ashley

Briana, was outstanding. No no high pressure, welcoming and welcomed us back as a return customer

They dont answer the phone. And closed at 8:35pm? Website says open till 9pm

We bought an entire bedroom set and were sold the wrong sized mattress and boxspring. Shocker, we can’t get a call back.

I was so happy with the price and quality of my new kitchen table. The sales person Kevin went above and beyond to assist me and explain all the details of my purchase.

My experience at Ashley was great. Briana Harris was amazing, she worked with we and got me the furniture that I wanted. It was a pleasure shopping at your store with Briana's assistance. Thank you Briana.

Good quality products

The first delivery set up never showed. After many conversations I was told that I would get a better discount and free delivery. I had to wait another 2 weeks to get my furniture to find out tat I never received my extra discount and I had to pay for delivery. Which thile delivery guy put a big scratch in my foot. I will never yebuy from this place again. Horrible experience

Kevin was very knowledgeable and incredibly helpful and super friendly, definitely will come back and do business with him

Adam was very helpful in getting us the information that we needed to help make our decision an informed one. Thanks for all of your help!

Where do I even begin!? Worst experience ever. We thought all was well at first. Briana seemed super helpful and knowledgeable in the store. Ordered furniture based on what we wanted and her recommendations for what would work in our space. Delivery time was faster than expected. This is where it all goes downhill. The Delivery guys put the wrong legs on the right arm sofa so it sits an inch lower than the wedge but didn't know why the two didn't line up. I discovered this after they left. The wedge is unfinished on the faces and we were never told this in the store despite saying repeatedly it would be open and showing our Floorplan to Briana about how everything would be situated. This was how the lengths would work and she simply agreed it would be fine. Not a word about it being unfinished. Our old sectional is finished on all sides so we never dreamed this would be an issue. Then the separate sofa she recommended that "matched" is a different fabric than the sectional so it doesn't even match. Everything looks atrocious. Then I called customer service because the delivery people say their hands are tied (which I get) and they say they don't accept returns at all. They will schedule to fix the legs but basically we can swap out for a different piece if there's a defect but that's it. Then you Tru to call the store and cannot talk to anyone. Nobody answers the phone you just get automated machines. What a nightmare. I'm going to have to drive to the store to try to remedy this. And there's a nice big black scuff on one of the white ottomans.

Brianna was awesome! We got what we wanted and at a decent price.

Luis was outstanding. He made sure to explain everything and go out of his way to make sure we got everything we were looking for.

Will never shop at Ashley again. Paid in full 4 a love seat & recliner. After 3 months we got the love seat, but no recliner. After waiting 6 months we stopped at the store & they looked on the computer. There was a note that said they had called & left a voicemail on Sept 13 saying the recliner was discontinued. We never got that voicemail!! Now we have 2 start looking 4 a recliner all over again. Will never shop at Ashley again!!🤬

Worst furniture store ever, they should shut down all their stores. First of all we bought a bedroom set that they claim it’s one of their best they got.We ordered it since June and finally we got our bed set today, it was all damaged with scratches everywhere and it also seemed like they tried to glued a piece of the headboard. I’m just so disappointed with their customer service and their warehouse workers they just seemed that they don’t care for any of the furniture. Also our mirror was damaged.

Thank you Jesus for helping us today. Definitely a great experience. We’ll come for more.

Nice furniture

I purchased the Charmond King Upholstered sleigh bedroom set, which is advertised as wood on the website and in the store. Upon deliver about 6 months ago after inspecting the dresser, I noticed several damaged areas at the bottom which had been colored in with dark red marker. I immediately contacted customer service, whom stated a replacement dresser was ordered; however, it was not currently in stock. I recently received a call stating the dresser was in stock and would be delivered 8/26/22. I took the day off of work awaiting the delivery for the delivery team to arrive at my home, with another damaged dresser. I paid 3500 upfront, and my clothes are back in a tote, UNACCEPTABLE! I asked the driver can I inspect the dresser, prior to him bringing it in my home, then he reported the Ashley distribution team inspected the dresser, saw the damage but thought I my accept it like that, UNBELIEVABLE! I refused the delivery & proceed to contact the customer care line. All of the customer service reps were rude, the call center manager Rob was the worst. He was very nonchalant, arrogant and dismissive. I called Ashley Corporate Office and was informed, Ashley Furniture in Romeoville is out of their Jurisdiction and they were unable to help me. I was informed by Ashley furniture call center that the escalation team was out of the office. Absolutely no one has tried to rectify the situation or accommodate me on any level. I can't even get a guarantee that I'll receive another dresser this year in a good condition. The manager Rob explanation was, "The distribution center takes the items out the box to inspect them". My response, "Yet they saw the dresser was damaged, and sent it out anyway unboxed on a truck with other furniture, which probably caused more damage. I want my money back or a brand new dresser and need some legal assistance. I rate Ashley furniture zero stars. Update- Ashley furniture contacted me in an attempt to exchange my damage dresser. They arrived on 9/14/22 with another damaged dresser, see pic below and absolutely no one from the company has reached out regarding another delivery date, nor refund. I requested a call from the supervisor and as of 9/19/22, I haven't heard from anyone I’ve reported them to the BBB. Their services don’t deserve one star

THEY LIE ABOUT THEIR INVENTORY TO GET THE SALE. Purchased almost $6k worth of furniture 7/23/22. We were told during the purchase the sectional & recliner was cureently in-stock and should be delivered in a week or two. The end tables and coffee table were on back order 4-6wks. It is now 9/7/22 no sectional no recliner no phone calls from Ashley. We've had to call weekly for updates and today we we're informed the sectional and recliner are on backorder until 12/20/22.

Excellent selection. Good service. Quality furniture. Labor Day Sale the best. Service providers do their best to get you what you want. What more can you say from a furniture store.

They sent me the wrong chair... twice!! They tried to make me keep something cheaper and uglier than what I picked out in store. I been waiting three weeks and wasted 2 days waiting for the wrong delivery. At this point I don't want the chair anymore but there's nothing I can do

I had looked online for dining chairs my husband wanted to replace ours with and knew he needed to sit in them to make sure for such a large change. We walked into Ashley in Joliet and saw Adam sitting in chairs like we were looking for, Adam said they were the most comfortable for him to work in, after sitting in the options available in thr store hubby agreed. Adam was able to get us a great price with the current Labor Day sale promotions.

Delivery was terrible after waiting 5 months. Dresser was broken. Chest draw was broke by installer. Furniture was set on driveway to assemble no padding was put on driveway. Drawers on bed don't open all the way. We sent Dresser and chest back, whish we would have sent it all back. Installers had dirty shoes and didn't cover them.

You have beautiful furniture but your customer service needs help. I was told furniture was in stock and delivery in 2 weeks. 2 months later and all I am getting is a run around. Each week I am told the next week is approx delivery date. Obviously, this furniture is NOT in stock. Honesty from the beginning would have been nice.

Briana was by far ,the best Ashley sales person I've ever met.A true professional, thanks for the pleas ant experience Briana

My calls to Ashley got disconnected several times. I just came into the store. Got very good service in the store. Phone contact was not good.

Ordered a kitchen table on April 14th and was told it would be here mid June. June came and went. Still no table. I called the call center and was told it would be here by July 27th. That date came and went and still no table. I went to the store to ask about my delivery date. I was assured by the agent it would be here on August 5th. The agent gave me back my delivery fee (my delivery still hasn’t happened) and nothing else but a promise it would be here. It’s still not here. I’ll be coming into the the store soon to speak with an agent in person.

Absolutely horrible. The poor delivery company had to deliver the table and tell me they didn't send Ashley didn't send the chairs!!! Zero communication from Ashley. I purchased at the store. I called and was told repeatedly that I would have to go through the store. They never answered the phone so I drove 20 minutes to constantly be told "I don't know what you want me to do about it " This is the 2nd time I purchased from them and it was a bad experience both times.

Great Customer Service. Thank you Kevin

They called and told me my entire furniture order would be delivered besides one accent table they were waiting on. They showed up day of delivery with only the accent table and no other furniture. We canceled our order since we had already waited 6 months at that point and were told we would have to wait another month for it to MAYBE be in. I still have not received an email confirming cancellation nor have we received our refund. Poor customer service and out right liars when it comes to delivery! Do not use Ashley Furniture!

Received my sofa and love seat today and it had rips and holes and dirt and sand debris all over it...went and showed the manager pictures and camera footage of the delivery..getting full refund.

Very professional staff, very helpful

Best experience ever! Briana Harris was so professional from start to finish. Ended up buying a table for a great deal. Cant wait to work with her for future purchases!!

They were very helpful and answered all my questions. Will definitely come back they have great prices.

So far so good. Ashley always has the best selection. As long as we get the right items delivered we will keep coming back.

They really took care of me today!

Salesperson and manager were both nice and did their best to streamline the process so that I could get on with my day.

Working with Briana was a delight. She was very informative, polite and helped us find what we were looking for at a great price. The next day when we came to pick up our purchase items there were two ladies whom worked behind the counter they too were helpful and pleasant. My experience with Ashley furniture in Joliet was great. Thank you ladies for making this purchase an easy purchase.

Don’t come here if you look young?? Unless you’re fine with staff members coming up to you every couple minutes to ask you if you’re with anyone and how old you are. Went in today to look for new mattress and bed frame for our new apartment and three separate staff members came up to me and my boyfriend to bother us about our age appearance. The one older lady even felt the need to make a comment about how young we look. And on our way out there were several staff members gathered around a desk and they all stared us down as we left the building. Definitely a very uncomfortable experience. So if you don’t clearly look like you’re almost 30 then prepare to be harassed for your entire time there.

Andre was a very professional salesperson, which made the experience 10/10. Ashley has a wide variety to fit your needs. Great deals too!