Ashley HomeStore Joliet, IL 60431

Ashley HomeStore Joliet, IL


Your Local Furniture, Mattress & Decor Store

Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Joliet, Illinois at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at the Louis Joliet Mall, next door to the Verizon store. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
4.2 Star Star Star Star Star
(590 reviews)
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Very helpful and nice to work with

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We ordered a headboard and footboard with night stands. It was quick and easy and there were many ways to save money and pay the bill. Emily worked with me and was very helpful.

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I have never shopped at Ashely Furniture till today... and wow.. I received excellent service... but most importantly... they have quality furniture...I will definitely return in the near future for all my home furniture needs. ♥️

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Linda was absolutely fantastic! She worked with us to make sure that every piece or furniture we wanted was available to be delivered as soon as possible. Even while helping other customers she made sure to come back to us. Much appreciated!

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I sit on the couch and I laid down on the bed & go to sleep

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Adam was great! Asked me what I was looking for upon greeting me at the door and helped me narrow my options for a couch, bed and mattress. He made the whole process quick, friendly and easy. I also never felt the salesmen pressure that I did at other stores.

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Your Associate Sales Manager was excellent she helped us through the whole sale went in for a new sectional and then ended up buying a new mattress and new king bed frame and a kitchen table and chairs thanks for the excellent service.

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I was greeted and shown suitable items for me to pick from. I was in need of a new bed too but had no idea they carried them. Emily demonstrated several beds until I found the perfect one for me. Between Adam and Emily my time was optimized! Thank you!!

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The only reason they don’t a 5 star is that it will take 8-12 weeks to get my furniture that is in stock...

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Donna was the best ever, she must come from the price is right show.

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Sales staff not overly aggressive, well informed, helpful pleasant

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I originally rated a 4 but we are having the worst customer service experience. No transparency in communicating dates. Changes in delivery dates and what furniture will be delivered when. Sales people point the finger at delivery and vice versa. It’s a mess. I cannot tell you to run fast enough!

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TERRIBLE SERVICE FROM THEM. 3 DELIVERIES SCHEDULED WITH NO SHOW! IT TAKES FOREVER TO CONTACT THEM IF YOU EVER GET A LIVE PERSON THEY TELL YOU THEY ARE THE ANSWERING SERVICE AND HAVE TO CALL BACK OR THEY ARE NOT THE CORRECT DEPARTMENT AND NEED TO TRANSFER YOU. oR THEY JUST DISCONNECT! I LIKE THE TV STAND I ORDERED BUT I WILL NEVER ORDER FROM THEM AGAIN.

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I ordered my sectional couch black Friday weekend of 2020. I was supposed to receive it in March. March came and went with ZERO contact from the rep we worked with. At this point, my husband and myself made a visit to the store. Then we received an email from the rep, maybe in April, saying some of your couch will be delivered while the rest of the couch is on back order until June 1st. After asking her a few questions and saying keep it at June 1st for now, she didn't answer any of my questions and just said she will keep the delivery for June 1st. This made it seem like she wasn't actually interested in helping us, but just wanted to sell a couch. Since mid March, I have been making frequent visits to ensure my couch is going to be delivered some time this year. With every visit or email that went back and forth between the manager and myself, the delivery day kept changing. The most recent visit I was told by the manager it will be delivered June 1st. I also mentioned I am not willing to wait any longer than this because it's already been a long time and I can probably order from another company and get a couch delivered around the same time they are offering. I received the confirmation text, responded, and thought everything was set in place. Now I get a call saying there was a glitch in the system over the weekend and my couch isn't being delivered today. I will never be shopping here again. The only reason I continued with my order was because the manager was honest and very understanding. I'm very upset that this happened as this was one of our first home buys and it's been a disaster. We also ordered furniture from another store in February and had it delivered early May. I do not recommend this store to anyone.

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They are selling used furniture. They are selling the display furniture that several peolpe have sat on and worn out. It would be reasonable if a price and agreement had been worked out for used furniture.

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