Ashley HomeStore Joliet, IL 60431

Ashley HomeStore Joliet, IL


Your Local Furniture, Mattress & Decor Store

Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Joliet, Illinois at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at the Louis Joliet Mall, next door to the Verizon store. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
4.2 Star Star Star Star Star
(671 reviews)
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Nikki Morris 1/16/22

Had a great experience with Donna at the Joliet store. Went in looking for a sectional and Donna gave us her name and let her know if we had any questions. We found a couch that we liked, she helped us measure it, priced everything out and set us up! Would definitely recommend asking for Donna to help you :)

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Jacki Petoskey 1/15/22

They were so helpful with us picking out our sofa and chair!

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Christine Hartz 1/14/22

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gery ilieva 1/14/22

We stopped by today to check on a dining table set . We loved one bedroom set and we found the dinning table set as well , but thanks to Briana we purchased everything and paintings as well! She was very polite and professional, she welcomed us right from the beginning and assisted us with everything we were interested in . She was very well aware of all the financial options we had and with all her help we got all the furniture we loved! We loved that Briana assisted us , special thanks to her and we didn’t got the name but I think was one of the managers , he was also very polite and helpful, thank you so much both and we will be back soon for more furniture! Thank you 😊!

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Gema Diaz 1/9/22

Briana was nice and helpful!

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Nikki Gardner 1/8/22

David was very helpful helping us make our selection and explaining the details of our inquiries.

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Anthony Crowley 1/7/22

I came in to use the bathroom The guy was nice to me and now I own a couch and a couple throw pillows.

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Denise Romberg 1/5/22

Adam was very helpful with this purchase. He made it very easy and enjoyable to shop. Thank you so much‼️

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Edson Ortiz 1/3/22

Friendly. No pressure experience.

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Virginia Guizar 12/27/21

Had a great experience here .

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Miguel Balbuena 12/19/21

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Lisa Misiurewicz 12/12/21

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Daniel Yerly 12/10/21

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Katie Puttrich 12/10/21

Brianna was super friendly, understanding and personable!! I hate shopping and being hounded and she was WONDERFUL! It was a pleasure working with her! David was also really helpful and knowledgeable! We will definitely be back for future purchases!! Thank you!

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Harold Dayton 12/7/21

I visited with Joliet Ashley store today and Breanna was awesome the service was great!!!

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eric benuska 12/4/21

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Jessika Ortiz 12/3/21

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Yuliana Ortiz 12/1/21

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Jaime Phillips 11/28/21

Great service with no pressure. Briana was great and we will definitely be returning.

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Jamie Ledesma 1/2/22

Donna was so nice and helpful. Honesty is the best policy, she was up front about the time frame on getting my furniture before I really started looking. Donna alone got 5 stars, the store however, got 4 because while I was waiting to ask questions the staff at the desk didn't look up until I started making noise. And they left the previous person's information laying out for anyone to walk up and see. That made me nervous to finance, but Donna took my paperwork and put it in a folder immediately. Thanks for everything Donna

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Eric Wiese 12/23/21

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Getrude Safia Abdulai 11/27/21

David did a great job explaining the type of mattresses and the adjustable base we could go with to enable us stay within our budget. He helped us pick sofas and was nice. Reason I didn’t give 5 star was because we first stated that we wanted items that were in stock even before we started to look around but we only found out after making payment that some of our items weren’t available and will be delivered in a few weeks. Hope they get delivered on time without delay.

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Bryan Fotos 12/2/21

Came in the week prior to Black Friday and was quoted a price for products. I asked to get it to a certain price point and was told to come back Wednesday before Black Friday and get 30% off. She even set up a phone call with me. I decided to go in because I was going to buy a table. I was lied to and told I was never given that price and tricked into thinking I got the lowest price. Kept telling me you are getting a good deal. I went online and found out intact she was lying and then when confronted she said the internet is a robot, I am paying for customer service. Let’s just say that she was very unprofessional. They offered me 10% and made it seem like they were doing me a favor. I never went back in because I would probably react wrong when lied to again. Was also told I got a $50 gift card but they kept giving me stuff to sign up to get info about the gift card not the actual card. All they had to do was say they were wrong and not making me to be the liar. Very disappointed but nothing I can do.

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Bill Raddatz 12/9/21

Tempurpedic Mattress was purchased on 09/08/21 at Ashley Homestore in Joliet IL. During mattress selection process We we’re only shown Tempurpedic mattresses, we ended up choosing the pro breeze medium hybrid. During payment and filling out paperwork I asked about the comfort guarantee specifically the part about equal or grater value. I asked the manager about it and told him I was worried about it due to the temperpedic brand being the most expensive in the store and that we’ve never had a memory foam mattress. He said not to worry about it and if we had issues with the mattress and would like to go back to a innerspring mattress, just to come into the store and they would work out something with a refund of the difference. Now 70 days latter we have decided we cannot get a good night sleep on the mattress and wake up sore every morning. So we have decided to go back to the innerspring mattress. We went in the store to do the exchange and they told us that the only thing they can do is exchange the mattress for something more expensive or equal value. The problem is there is not an equal or more expensive innerspring mattress. Also that is not what was told to me by the manager who no longer works at the store on the day of purchase. The mattress we originally purchased was $3799 and the new selected mattress is $2099 for a difference of $1700 that the store refuses to refund. Even though the original manager said they would. I also spoke to the regional manager John and all he did was say there is nothing he can do. When I asked to speak to his manager he told me customer service is his manager, and to call them. Customer service said they have nothing to do with the stores or billing and that I need to work it out with them. Do not let them take advantage of you as I did and do not take them on their word. It seems they are only out for sales and do not care about customer service.

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Dan Nasenbeny 11/29/21

The Romeoville, IL location is SO bad. They don't honor prices quoted and the merchandise is delivered damaged. I tried to get these issues fixed and Ricardo, who claimed to be a manager sad would not do a thing. I asked for the District Manager name and he would not give me it. I showed him the facts shown on line and he said "that location was a franchise and not a true Ashley store." Whatever you do don't shop here. With everything so expensive you deserve a company that stands behind their products.

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