Ashley HomeStore Joliet, IL 60431

Ashley HomeStore Joliet, IL


Your Local Furniture, Mattress & Decor Store

Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Joliet, Illinois at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at the Louis Joliet Mall, next door to the Verizon store. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
4.2 Star Star Star Star Star
(620 reviews)
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Really satisfied with the experience shopping in store here and working with TJ! He was friendly greeting us at the door and was very helpful in finding the perfect kitchen table for us and sofas. What really impressed me was how patient he was while I was back and forth between tables and communicating with my husband on the phone trying to decide. To add it was getting close to my two year olds nap time and her tiredness was starting to show. He kept a smile and was understanding and I liked how he gave me space when trying to decide but was close when I had questions. I definitely plan to return to this store for some of our future pieces we will need!!! Thanks guys!

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Emily was the best! So helpful & patience with my indecisiveness. She helped answer all my questions so I could figure out the best furniture for my house.

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The staff was very helpful. Got a new bed. Will be going back. For living room set in the future.

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Great location, was helped when needed and was given space when needed! We were able to find what we wanted with good offers. No interest for 12 mo on our purchase!

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The sales staff is awesome. Willing to help and very patient.

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Easy process, upfront pricing, no hassle experience

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Working with Emily was amazing. No pressure, very easy to work with and very accommodating. Went out of her way to help everything ready for me when I went back into the store to avoid wasting time!! High recommend them!!

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Maria was super helpful, and very kind. She answered all my questions and helped me with my purchase. Thanks Maria!

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Daniel was super helpful and nice. We came in for one thing only and he made sure we got it taken care of.

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Friendly and prompt service

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Wonderful experience. Luis and the manager Malay were really helpful and made our experience really good! We also got a 30% discount which made it all the more exciting !

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Wonderful experience. Luis and the manager Malay were really helpful and made our experience really good! We also got a 30% discount which made it all the more exciting !

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A certain Manager is a very rude, angry person. She treats people poorly. She is very judgmental. Makes comments about customers in front of customers. Not only that, she talks badly about other Ashley Furniture employees and managers. She is an assistant manager. No one deserves this treatment. Will not be returning. My wife felt very uncomfortable afterwards.

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If 0 was an option, they'd get it. Ordered a bed for my daughter in FEBRUARY 2021, the wrong item was delivered in a massive box, to my door. Only after the delivery truck was well down the street, was I able to unpack it enough to realize they delivered the bed in the wrong color. BLACK instead of WHITE. They delivery people refused to say so I could confirm the order was the right bed, despite me asking. Weeks of calls to fix this resulted in a return pickup, and no refund. I was told I would have to wait until MAY or JUNE for the refund to process. Here we are SEPTEMBER 3, STILL NO REFUND! Trying to get anyone on the phone who knows anything about this is impossible. They do not do reference numbers for phone calls to customer service, instead they INSIST that they have notes in the computer. You can be sure, NOTHING you talk about on the phone to them will be able to be referenced by the next customer service person who answers the phone. This company is a complete joke, and as of now, they have STOLEN $400.00 from me. Do not waste your time and money on their subpar products, terrible attitudes, and absolute no care at all. One last reason to not deal with this joke of a company, they CAN take you money in store when you buy something, but they ABSOLUTELY REFUSE TO REFUND YOUR MONEY IN STORE! This alone tells you it is not a reputable company. Shop anywhere else than Ashley Furniture.

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Have always purchased furniture at Ashley. Recently bought my daughter a new bedroom set that was supposed to come in 2-3 weeks. Went back to buy a mattress to find out it was pushed back another week. Not a big issue. Just got a phone call over the weekend and they said another 5-6 weeks! With this time table it will be almost 3 months before it shows up at best. I asked for a call back and three days later still nothing. I doubt I will do business with Ashley again.

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