Ashley Store Joliet, IL

Clean, nicely laid out , decent selection, sales staff not pushy, in fact, lacking a little bit in friendly assistance.

Fantastic customer service! Eddie and Juan did a great job. They were very attentive also not pushy which is a huge plus in my book!

Excellent

Great experience purchasing new couches. Aaron was friendly, helpful and easy to work with.

The worst service ever. I bought a new sectional in November. They rescheduled the delivery four times finally got it in January. One of the recliners is broken. I went to the store in Joliet, Illinois. I emailed the CEO Todd Wanek and In the senior vice president, Kurt Haines. no response from either. I now understand why the local leadership has no desire for customer service as the executive leadership team has no desire to service their customers either. I still have a broken recliner and no correspondence from anyone in the organization. Next stop, Illinois Attorney General’s office.

Great selection of recliners and our sales rep , Eddie, was very helpful.

Excellent customer service! The sales team at Ashley Joliet went above and beyond to make sure we received everything we needed!

Omar was the best! Truly cared about finding the right fit for us versus being pushy and transactional. He cares and it shows, should be a lesson to all sales people.

Thank you to Donna and Omar at Ashley’s in Joliet for helping us with our purchase of the sectional. They were very thorough during the buying process and made sure everything was taken care of. Highly recommend working with them for your future furniture needs!

Excellent shopping experience.

Everybody was so helpful and kind. Thank you Aaron for helping me get my husband get the perfect lift chair. I'll be back to get a couch after we pay off the chair. Thanks again. See you soon.

Great service, and wonderful staff. I didn’t feel harassed. Nice pieces too.

Nice selection of furniture reasonably priced. Salesman was good at his job, not too pushy but there when you needed him.

The seller was informative, helpful and professional.

We had a wonderful experience with Donna! She was very patient, kind and knowledgeable.

My wife and I are very pleased with our experience with Ashley and your salesperson Donna, she was very nice and very informative, she did a good job.

Dave was very helpful and answered all of my questions about the adjustable bed frame I was shopping for. He arranged for delivery and set up to meet my schedule as needed.

When I receive a confirmation it has been processed and shipped I will respond.

David at Ashley Store in Joliet, Il was most helpful, considerate and polite while guiding me through my purchase over the phone. I have been looking for a manual recliner for quite awhile and found the one I liked. David made the whole experience worth the effort. Thank You

5 stars for David and Eddie. NEGATIVE STARS for the woman we dealt with on our return visit. I worked with David and Eddie at my first visit. They were great at answering questions but not being pushy. Great experience there! My return visit I dealt with a 50-60-year old blonde woman (I didn’t get her name) who was by far the worst associate I’ve ever encountered. She was pushy with comments like “When are you ACTUALLY planning to purchase?”, “I don’t know where the plugs and cords are, you can look as well as I can.”, and being incredibly disrespectful with words and tone right in front of her manager. NEGATIVE stars for her. It was so bad, I cannot give more than a single star and think people need to know to walk out instantly if this woman wasn’t fired immediately after we left.

The sales people answered all of my questions and helped me pick out furniture that was right for me.

I had the pleasure of working with a very nice saleswoman V. Made me feel comfortable just looking around for a while, never pushed or pressured me into anything. We need more people like V, very nice experience.

I didn't catch the young man's name. He was very nice and helpful and was the only one to ask if he could help me while everyone else stood there and looked at me.

Sales person was pleasant. Not pushy which was great. Purchase was easy but i had the choice of a printed copy of my receipt or pdf to my email. It’s been over an hr and still waiting for my email. Now I have to call and request a copy. Annoying. Other than that good quality furniture have bought multiple items from Ashley.

Great Place - Helpful - Knowledgeable !!

Awesome help. My salesman explained everything clearly and Profesional. I loved my experience there.

Wonderful showroom see "V" Vrezenya love her. Took a few days for delivery. On our schedule. Furniture arrived today! Love it!

Sales person was easy to work with and efficient

My experience was very pleasant. Vrezenya was extremely knowledgeable and had answers to all my questions. The 5 year protection plan was a nice surprise. I was expecting to have 2-3 weeks before I could get delivery, but found out I could get it delivered as early as next week. I would definitely recommend them.

This has been a shopping nightmare. I went in the store to buy a chair and a half. I received a regular chair. When the delivery guy brought it into my home I told them that’s not what I ordered. They said well you have 3 days to return it. I went into the store before the 3 days were up and spoke with the salesman Kyle and his manager. I Reminded him what I was shopping for and he agreed that a chair and a half is what I asked him for. They said they’d put in a ticket and that I’d get a call back. Of course I didn’t. Then I went back to the store a third time and they said no one has opened the ticket because it was Black Friday weekend but I should get call Monday. I never did. A couple of phone calls later I reached an escalation dept. She listened said she’d get back to me and after I emailed her a couple of times she said they did nothing wrong and wouldn’t accept the return. This place is ridiculous. And the chair was a third more expensive than on line and she said online is always cheaper and you have to ask for them to match it in the store. That’s so messed up! Please don’t waste your time there! They handle mistakes with silence.

I had a wonderful experience buying my furniture and my sales lady was the main reason! Thank you for such awesome customer service, V! I think every company should have an employee like V in their company! I hope Ashley knows how blessed they are to have you on board! Thanks again, Kendall

Sales guy way too clingy. Then brings over some guy in a lab coat trying to upsell us with a “Sleep Doctor” study out of no where Went across the street and spent money at Bob’s

Very professional and informative and there's so much to see , I just love the store

Very helpful and professional dispositions!

Great place to choose furniture, very polite, professional, clean location - prices are reasonable, people were easy to work with.

We stopped in to look for a few different things, Kyle the salesman greeted us and was very pleasant letting us know of the sales going on, he was very informative and let us browse the store without bothering us,but was nearby when we did have a question. Dan the store manager introduced himself and answered any of our concerns. Great experience, we will be back.

The delivery team was polite, respectful of our property. They were prompt and efficient.

Terrible customer service. Sold us a base without the proper legs, which damaged our bed, manager promised me he would handle it and ignored my emails. Still haven’t been able to get it returned 3 months later as they apparently don’t take returns when its been their fault. Expect that they will never take a return even if it wasn’t because you changed your mind!! Definitely feel like we got duped/taken advantage of with our purchase.

Very friendly people !

Great low pressure and knowledgeable sales team. Can't wait til the sectional gets here

Ms V was absolutely amazing. Not knowing what to do with a problem with delivery and the warehouse said it wasn’t their fault, we called Ms V for assistance. She was great. She reviewed everything and rescheduled a delivery for tomorrow and a pick up of incorrect item. She is the total package from helping in the showroom purchase, but goes the extra mile to help with any issues that may come up. We truly appreciate her and recommend her to anyone purchasing furniture at Ashley. She sells but stand behind the sale and is there to help. Thank you Ms V!

Customer service is horrible. Bought a power base for our mattress from them, it damaged our bed frame. Customer service or management has not helped at all. Do you want to return something? Be prepared to be on the phone for hours with no results. We also bought a mattress from them that is eligible to be “swapped” within 90 days, bought a matress cover and everything. We are on the phone with the partner company that does the swaps and they are now telling us that our mattress is not eligible… over $9,000 spent on Ashley Furniture, and we will never shop there again. Stay away. Edit: When you call the number they provided below, you get put on hold for 45 min. They did not help what so ever.

Ashley has the best selection of furniture and our sales person was helpful and not pushy at all. We were in and out in less than 45 minutes with 2 rooms of furniture!

Awesome, Amazing experience.. sales and management work with us and gave us an amazing deal..

I bought a bed frame and mattress at this location. When my bed frame was delivered it was missing legs. I called this location multiple times and then called corporate. I then received a call that the legs of the bed frame would be delivered. Almost two months later I never received the legs to the bed and after calling multiple times and multiple voicemails my calls have been ignored and never returned. Also, when waiting for the furniture to be delivered the driver was 6 hours late.

Had the pleasure of working with Luis and David. Exceptional customer service. Made the process of buying new furniture easy. Would definitely recommend the Joliet store to friends and family.

The saleswoman V was phenomenal, courteous, patient, and very professional

My salesman was great!

I am completely disappointed with the customer service for Ashley Furniture. We purchased a couch back in January of this year was told that my concerns about the couch I was interested in purchasing had been resolved. Two months after owning this couch my concerns were realized and the cushions began to fray badly. Fast forward several months now of battling with customer care and store, they have refused to rectify my issue and have left me with a $3,000 couch that looks to be 10 years old. Be very wary of purchasing furniture from Ashley. Do your homework and don’t take their word for it. The response below is false. They do absolutely nothing when you text or call. This reply is a ploy to make you think they care. Don't believe it!

Mr. Luis Rojo was very helpful no pressure he try the recliners gave us time to decide .also he was courteous to us. Sincerely Retired Sgt.William.G.Medina US ARMY

Everyone at Ashley furniture was very kind. We were back three times before we bought anything and they were very patient. Thank you to Mustafa and Kyle for helping us and in the end some great deals.

I am very thrilled with the mattress I have purchased from Ashley. Mustafa did a great job helping me select the mattress I was looking for.

Excellent service and selection

Smooth transaction @

I had a good experience until the delivery day. We were told anywhere from 9:15-12:15. They didn’t arrive until 1:20. They were quick to put things together, and were ready to leave when I noticed that three of my four living room pieces had mud or some sort of stain on them. The guy asked me to get a wet rag and see if it would come out. If I hadn’t checked, they would have left without a word about it. Luckily, it came out (with help from my husband and some cleaning agent we weren’t even sure we should have been using on them). They need to take better care of customers as we are spending good money on furniture. Unacceptable.

Our experience was wonderful at the Joliet location. The assistant manager was terrific, very engaging, we told her what we were looking for and she found many options for us to choose from. We have always bought all our furniture from your location and have never been dissapointed.

If you purchase any furniture from here be careful on buying the protection plan.. they will make your life difficult. We’re having that experience even when paperwork says covers everything ! 👎🏽

I went in looking for sectional and found that Ashley’s had so many different options (more options then Bob’s Furniture, Room Place and some other furniture stores I went to). The sales associate was super sweet and helpful (not harassing at all). It was his 1st day off orientation so he was not able to answer all my questions but he immediately found the answers by either looking it up himself or asking his manager. Overall my experience was great and both the sales associate and store manager were super nice.

The assistant manager V made our whole experience seamless, quick and pleasant with 2 small kids! We will definitely be repeat customers!

Great Customer Service by, Kyle Kielma proceeded my order through the phone and was really helpful and kind.

We went in with the intentions of just browsing through some couches to see what they had. When we were approached by Mustafa, he was very informative and said if we had any questions to come see him. He never followed us around or hovered (like most sale places do) and never pressured us into buying anything. When we did show interest in a certain sofa, he showed us the quality of it and we were sold! We did leave to double check measurements but we made sure to return and get helped by him. Overall, had a very good experience there.

Truly great customer service. Kyle helped all are questions and helped us get what we wanted.

We bought an online item from the store itself. They were really helpful however when we put the item together the wheels were broken and we were instructed to call another number. No help from their customer service. Do not buy anything online because they don't backup their products.

Donna and manager were great. Worked with us to structure a deal on a dining room set I fell in love with.

Great experience very friendly

We've been purchasing our home furnishings here for the third time and we are satisfied with the quality, price and financing options they offer. A wide array of items to choose from and we are upgrading our living room furniture by getting this 6 pcs. leather sofa. Great customer service. Shout out to Kyle and David.

Great variety of stuff for your home! Staff is so friendly

Great experience with Ashley Furniture , after visiting several furniture stores in the neighborhood looking for a premium Dinette set Ashley had the best durable set and price by far , also store manager David was a huge help with great customer service . Very friendly atmosphere highly recommend.

The salesman (Luis) was very nice. A nice store to meet your need for whatever you are looking for to furnish you home.

My sales person was great. It’s my second time purchasing something with her.! I bought a set of furniture two years ago through Ashley and I went back today and purchased another set for my daughter

Great selection and experience. Floor team was great. Answered questions and were very accomodating.

The sales person Louie was great and he made sure we looked at all selections of furniture that interest us. He also gave us an amazing discount along with his team of employees. God Bless the employees at Ashley furniture!!! I had a great experience shopping there!!!

Do NOT buy their protection plan. They never honor it. I don’t care what they promise, they lie.

Nicole was great, giving suggestions without pressure to buy. I was very happy with my experience at Ashley

We dealt with the store manager, David, who went beyond and beyond to help us! He is a great asset to the Ashley furniture team! Thank you so much for taking the time and effort to help us out!

Service by the associate wasn’t so great, but I love Ashley furniture

We felt that we were treated very well, with no pressure. Donna and David were very knowledgeable and friendly. A nice experience!

The staff at the store was great they couldn't have been more helpful from the store manager to the specialist Nicole she explained all our options very clearly I highly recommend this Ashley Furniture store at Joliet

Service was fast efficient and employees were well informed with their job I would recommend this store to other people keep up the good work.

Such a great experience with

I purchased a new living room set from Ashley and I like it. They are a little pricey but you get what you pay for

Nicole and Mufasa were easy to deal with! Thank you for making my experience a pleasant one

It looked nice

Tom Lopez was great with helping with my furniture order. I changed my mind about having the furniture assembled and he stayed on top of ensuring I got the email on the change to the order and the delivery date too. Thanks, Tom

Louis in Joliet was wonderful to work with We will be coming back to purchase more.

I like the selection at Ashley's and Tom was very helpful.

The salesman was helpful. Found what we needed pretty fast. The store is filled with beautiful furniture throughout.

Great customer service! Tom was very helpful with working around our budget.

Do not purchase from Ashley. They sold me a table and carpet at a "discount". Table was originally $799. The "sale" included the discount, which ended up being $40 higher than the price on their website--and another Ashley store. When I called for assistance, the Ashley operator told me, "Yes, the prices are cheaper on line then in the store. She also said they can't refund the difference. Seems like you would match your own price, when the purchase was made only two days prior. I will be taking my furniture needs to another company.

Called and left a voicemail inquiry about a dresser. The manager called me back within 2 minutes stating that it was in stock and offered delivery free of charge. Clear, concise, personable, done. That’s all a customer ever wants!

Gave us space to look around and provided a timely delivery date.

Great customer service , easy pick up at warehouse .Great experience !

Nothing but a great experience, as David Watts (store manager) worked extensively with us to remedy a mattress choice that originally would not work for my wife with chronic medical and pain needs. He helped to arrange in-store trialing of various alternative options, and eventually setup a return/exchange. What could have been a very disappointing purchase situation was made “right” by his personal above-and-beyond customer service. Thank you!

Poor quality furniture lately. Our living room set didn’t even last 2 years with normal use. Both our sofa frames cracked/broke. Not good quality at all.

Nicole was awesome to work with. She wasn’t a creepy sales rep following us all over the store. She was knowledgeable about the furniture and helped explain the protection program and made the process very smooth. Will definitely continue to purchase from Ashley Furniture!

The bedroom set we ordered was later found on 1stopbedrooms. So I went in and they wouldnt price match! Same exact set offer as their own. Most likely never to shop Ashley again! A little disappointing!

Great selection, their credit card approval was easy and I was able to get a good deal, met with the manager and they were able to meet the free shipping and other discounts. We knew exactly what we were looking for so can’t say much on the sales associate. We got a sectional that is on back order, however it’s worth the wait.

Bought new couches and a bed from here yesterday. Tom was super helpful and accommodating. He was very patient with me (I wanted to sit on everything..twice 😂😂😂). Management was awesome! The couches were AMAZINGLY comfortable. Will be coming back soon for those rocking recliners that I reallllly wanted but had no idea what I was going to do with them. 🥰

Mustafa and David are the best! I found the exact sofa set that I was looking for, and I proudly recommend this Joliet location to everyone!

Tom was fantastic with his help and guidance! He took time to help me with my specific choice, presented me with all options and I was given plenty of space to make a decision that suited me the best. The manager was great and provided me with all the information for me to make a sound decision. Will definitely be back again!

Good service and friendly staff made it a very pleasant experience

Staff was VERY helpful. Great selection.

The store or online really had nothing in dinning room sets , everything was wood😩😩😩some people like glass and mirrors

I was pleasantly surprised with such great service. Everything went perfect . We went to Ashley picked out furniture with no issues or surprises. That's not common. Our salesman was Luis. He was very knowledgeable and helpful. I really liked his sweet personality. The manager Michael was cleary paying attention to what was happening in his store. He was also very nice.

The service team was outstanding. Professional, informative and personable.

Luis showed me exactly what I asked for! Matched the price I had. Receiving my product in a timely manner, didn’t have to wait months for my furniture

I had a great experience working with Nicole. She was very patient and friendly. She even made sure I got the best price.

I bought a sectional at the Ashley in Naperville a few years back. Wanted to add a piece. Ordering pieces separately was not an option online. I went to the Ashley in Joliet as it is a bit closer. I watched as all 3 salesmen greeted and handed flyers to everyone who walked in the door. I walked around for half hour hoping for any kind of acknowledgement. I let the salesman know before walking out that I had been ignored. Not one apologized. The piece I needed was only $1600 but it took the Naperville store less than 10 min to order when I called.

Best place to go to buy furniture etc. very friendly salesman there and they did not push you

Manager David was great. We found couches that we loved and we were very pleased with the costumer service.

My entire home is furnished through Ashley! I simply love the quality of the furniture as well as the price. And to add, the customer service is amazing! Thank you

Great store, friendly manager Verzinia.

We had a Fantastic experience at Ashley Furniture in Joliet. Mustafa and David were so accommodating and kind. They explained everything to us thoroughly. They listened and respected our needs. GREAT Guys! Thank You both so much. Experience at Ashley Furniture Store in Joliet! Mustafa and David were so accommodating and kind

Nicole did great, gave us info we asked for a clarified question! Pleasant experience. Will recommend.

Helpful and supportive staff

The instore experience was great. The online chat was a very strange experience. Trey was very unprofessional and rude and wanted me to text them to place an order? Super strange and scammy.

Great experience

Tom the salesman made me feel comfortable and your prices were fair. All good.

The store manager was awesome, he was very knowledgeable and I am very happy with my new mattress and adjustable bed frame. Keep up the great work

Terrible customer service.

We were very happy with our experience at Ashley. Andy was extremely helpful and took great care of us. Can’t wait to receive our purchase!

Polite and very helpful

Nicole & Dave were great to work with. They went well above and beyond to help us get the best deal! Thank you both.

If there is a negative number for rating I would give that but unfortunately 1 is lowest I had to give that. I had the worst experience with Ashely. Firstly they don’t have standard procedure to address customers issues and second of all they delay the process. They delivered a dinning table set in the month of December 2022 and I should call that product as refurbished NOT A NEW PRODUCT at all. Ever since till date that product issues were not addressed at all. The chair legs are unstable, material is poor quality, table latch is missing and many more to describe. Till date they did not address my issues and upon that they expect for the complete payment!? I highly don’t recommend their product at all!

Service was good, but not able to receive merchandise until next year.Not good.

Didn't buy anything this time, but Donna helped me and my wife with our decisions and saved us a few hundred dollars. She was knowledgeable, friendly, and hard working. Thank you Donna!

Nicole was very friendly, she was able to help us out, the bed I picked out is very comfortable, I’m very excited for it.

Nichole and Vrekenya were very polite helpful and professional. Easiest purchase experience I have had to date.

Everything they said they had on Sale in the newspaper and online. They did not have any in store for you to look at all. They had was all sets. About $4000 are over and they were all very bad quality to go along with the bad customer service. I would never shop here.

The experience at Ashley Store was great! I had the pleasure of working with the store manager and he was very helpful with helping me decide on the perfect kitchen table set and furniture for my basement. He was very friendly and knowledgeable. My delivery is scheduled only a week and half out. I’m hoping I’ll be pleased when everything arrives.

Warm, friendly experience.

Fast and friendly . Quality and affordable furniture for family.

Awful, Donna is rude and I believe because we are black she decided we were not important enough to assist. She needs to work on her communication and customer service skills.

The actual in store purchase was good. I was told in store to refuse the shipment for any pieces I may not want when the items arrived for set up. One piece needed to go back to the size. The salesman said that was the easiest process to receive a refund. I did exactly what I was told and the return process has been terrible. Customer service says they never received the item back. Then said it was lost in their warehouse or possibly never returned in general. Delivery drivers didn’t speak much English unfortunately and didn’t even want to take the item back when they arrived. They didn’t have me sign for anything. It’s been about 6 weeks and still haven’t received my refund back and even though I returned the pieces. Everytime I call customer service it’s a different story how the last representative didn’t fully fill out a form or there was miscommunication. I called this store directly multiple times spoke to a manager and he was no help. He told me he’d take care of it and never heard from him again even though he took my number down and told me he’d call me back.

I was honored to work with V. She was very professional and knowledgeable. The one thing that really sticks out to me is that she didn't follow me around the store. She gave me space to wander around a little and answered all the questions that I had. I will definitely be going back to the Joliet store!

The manager and someone else (maybe finance or assistant manager was very helpful. Salesperson was horrible. Maybe she just started but needed more supervision then. She said she asked someone else to help me as she was placing an order for another customer and I that salesperson knew nothing about it which leads me to believe she never told them. I would recommend your store but would tell them to stay away from salesperson.

Nicole at the Joliet Ashley store was amazing! Thank you for your great customer service skills and have a great weekend!

Great help!!

I recently visited Ashley furniture in Joliet and was very pleased! I came in looking for a sectional, I found one that I absolutely loved but the price range was too high. I had a quote from another location and was upset because at the other location it was a different price. My sales associate Nicole Harvey did everything she could to help me be able to afford the couch. Nicole and the manager David went above and beyond! I was able to get the sectional that I was in love with! I will definitely be back when I’m in the market for new furniture. I will definitely be recommending Ashley furniture to my friends and family. Thank you so very much Nicole and David!!

Went to this store after having a bad experience with the online service. Met with manager (David) and he was respectful and responsive to my frustrations and concerns. He handled the situation perfectly and I have gone back to purchase from him. Outstanding customer service. Thanks.

Very professional experienced sales staff. No pressure of buying

Nicole was AWESOME! We picked a dining table and she has us out the door in now time. Highly recommend. Will go back for sure!

Dave was a great salesperson. The store manager was great too. Hopefully the delivery team is just as professional.

Employees (all) are very rude. Noone helps you but judge.

Superb customer service!!!!! Nicole was so kind to us! She listened carefully and showed us what was available and provided guidance based on what we needed and wanted. Her patience, kindness, friendly demeanor and diligence created an amazing atmosphere! We are definitely coming back! 😁 Also at this store you will find the most beautiful items in the area. Hurry up and go shop there!

I can't say bad service since there was NO SERVICE AT ALL! There were several employees in the center of the store talking, we walked around for 30 minutes and not one single person ever said hi, hello, get the hell out, nothing! The exterior of the store was disgusting, the windows haven't been cleaned in years, the parking lot was in horrible disrepair and the landscaping was. Nothing but dirt. Horrible

Customer service = A+ Efficiency = A+ Turn time = in and out in an hour which included financing.

My furniture was in stock when we ordered and scheduled the delivery, then they reached out a week before delivery to notify me my order was NOT in stock. I am still currently trying to schedule my furniture do be delivered and it’s a week past delivery date now. The communication issue is a problem because Ashley Furniture uses an automated text system to communicate with you, NOT a customer service associate. I chose Ashley because I THOUGHT they were a more respectable brand name than Bobs furniture, which I had this same problem with 3 yrs ago and would never go back. Guess I’ll be adding Ashley Furniture to that list as well.

Found what I spent days looking for

Great service low pressure

Great

Very professional & the sales men Alex & Dave were amazing!!

Our visit to Ashley’s was very good, we were taken care of by Craig, who was very helpful in our purchase, he was very informative. A big thank you to Craig and Ashley’s…….

Nicole was a GREAT salesperson!!

Gentlemen who serviced me was kind and very helpful

The salesman got us in and out, he was very knowledgeable of the product he was selling and helped us make a good decision.

Craig was extremely nice and happy to help us with the purchase we made. Very thorough about what was expected and how things where gonna go. Positive attitude and not pushy at all. Most chill and relaxing time ever at a furniture store.

Great shopping experience. Second time buying from Ashley. 1st time was in Orland Park and this 2nd time in Joliet. I liked both places but if I have to chose between Orland Park location and Joliet, I will definitely say Joliet. My home delivery is schedule for 09/02/23 and hopefully that goes well.

Nice place ! Great discounts

Nicole was knowledgeable listened intently on my needs and wants together we made the right decision swiftly which made the experience wonderful

We have Very bad experience. Once we will get our furniture they don’t reply us for our issue. Our sectional doesn’t attached. And there is one damage but no one follow up for that I complain about that on March 9 th still no reply.

Very friendly and knowledgeable salesman. He gave me the best price he could on my order.

We worked with Kyle and he was awesome! Extremely helpful and went above and beyond.

My sales person did a great job answering questions and keeping me up on what he was doing. I will definitely use Ashley and Craig again. Good pricing.

Staff isn’t reliable. 2 years ago, my purchase invoice had an outdoor only furniture protection plan when I purchased a bedroom set at that time. Didn’t know this until I had to call in a claim and found out nothing was covered. It’s been over a month and they still haven’t resolved the issue. I’ve had more help with the phone customer service team than the managers in this store. Not once have they ever called me for a follow up on my issue. If you’re going to choose Ashley, go to another location.

Nicole was great! My wife and I are always pleased to do business here, zero complaints!

Salesperson was very helpful and efficient. Wouldn’t hesitate to shop there again!

I can't wait to get my new love seat. I ordered today and it will be delivered in 5 days.

Awesome place to buy furniture. Excellent service.

The sales representative was awesome, she was very patient with all of my questions and concerns in purchasing a sofa and love seat for my loft. She answered all of my questions and the process was fast and I was able to choose the delivery date. This is one of the best service and quickest transaction I've ever had with making a furniture purchase.

Patience professionalism

Their warranty is spam

Time was not important, sat in showroom for over an hour trying to figure out paperwork. Had to wrap and load my own piece of furniture up after purchase. Would not recommend this place to anyone for customer satisfaction.

Great service with nice staff. Have enjoyed their quality products.

Nicole H was very helpful and knowledgeable with helping me pick out furniture. I highly recommend this store and Nicole for any plans buying furniture.

My experience with Donna and David was amazing! They really know how to answer all questions and make you feel comfortable with your purchase. Customer service at its best! Thank you both for helping me with my furniture purchase! Rosa

Went to Ashley furniture today and purchased a living room set and bedroom set. Donna was amazing! Very friendly and helped us throughout our stay. David the manager was also amazing. He answered all the questions we had. They really know how to take care of their clients! Thank you for assisting us! Daisy

Donna needs to take a chill pill. Left with questions. Did the Stars and Stripes sale get applied to my bill?

Awesome !! My husband & I stopped by Ashley Homestore in Joliet, IL. We found a beautiful everything wow !! We saw that we love Power Loveseat & Power Sofia . The man who helped us very well. The Customers were so friendly . We are so happy to bought it . Thank you to Luis Rojo ( Sales Professional) . He is wonderful helped us very much .

Craig was very helpful and patient, answered all of our questions.

Amazing, must go

Come visit Ashley furniture and ask for Nicole Harvey she has a great sales personality and allows time to make your decision and choice of home decore reasonable and fair. Great person to get you what your looking for.

MS. V was an awesome sells lady. Gave me all the information i needed. See u guys in a few weeks.

Great professional service! Luis was a very friendly and nice representative and we didn’t feel like he was a high pressure sales person. Great selection and quality merchandise.

Luis helped me find everything I needed to make my house feel like a home with the new furniture from Ashley

Nicole did a Great job helping us find new living room furniture!

Very helpful and patient with us when we were choosing what we wanted

Vrezenya was very nice to work with! Not pushy but available to answer questions. It was a very smooth purchase.

Professional and friendly service. Very competitive prices. Great clearance deals.

Vast selection of furniture and styles. You should be able to find what you need here! Adam, our salesman, was helpful but not pushy which really matters. Found a great deal on a leather reclining couch.

It was an excellent experience. I'm so happy 🙂

Salesperson-Mac- was very 'salespersony'; hearing what he wanted to hear. Misleading in his communication. Not really answering my specific questions; just giving rote, unrelated answers. After we got past that and I was all set to get my items the same day-as I was told-the manager advised that the items were not available for couple months! Then when I agreed to that, under the impression that if I happened to change my mind between now and then, the cancelation request would be "no problem". Ptuh! It's been less so thus far- as, of course (wanting something sooner) I found something on their website- an online only item- that I preferred and ordered and should supposedly arrive sooner. Now, after calling the "store's phone number" and speaking to someone who is probably not even in the U.S....my request is "under review" and I should get contacted within 3days. Definitely not happy with this sneaky approach. I have furniture from other Ashley stores. Will not be returning to the Joliet location-unless my "refund request" (huge eyeroll) is not honored.

You can't order directly online, you have to call the store. Disconnected first call, second call placed order with Doug. Only way to order online with agent is layaway where they invoice via email to pay online. Check invoice, my address is wrong, I had stated it correctly twice. Called back to get it fixed and Alejandro says they can't, I'd have to go to the store with an ID to fix their mistake. I said to cancel it. He told me to hold because he needs approval to cancel my order. I told him I have stated I want it canceled and I'm not paying the invoice but I'm done holding and hung up. Go elsewhere.

We have been trying to get in touch with the manager, John, at the Romeoville store since our furniture was delivered at the beginning of March this year, to no avail. The store sent us the wrong chairs and we have been trying to get these returned to pick out other ones, which should have been a simple process, according to several customer service reps we have spoken to over the course of a month. E-mails never get responded to and phone calls to the store never result in a call back. We even visited the store and left our contact information for John, who was unavailable, to get in touch with us, but he never did. Calling corporate is useless as well, since they open tickets and escalate your complaint, but no one ever responds. Over 10 calls to customer service, corporate, and the Romeoville store, and no one seems to want to deal with the issue we are having. Our suggestion is do not purchase anything from Ashley Furniture because their customer service is non-existent. We are so disappointed in how we have been treated throughout the whole ordeal. They keep escalating your complaint to a "supervisor" or "manager", but no one ever follows up with the customer. We were past customers of Ashley and never had a problem, but we will never purchase another item from them again because, clearly, they could care less about their customers.

Mac was our salesman and he was very friendly and helpful.

Large selection of furnitures and I fd what I need for my dining area. Donna was very helpful , very good customer service. Even the assistant manager too! No wonder my daughter recommended Ashley furnitures… most of her furnitures came fr Ashley’s.

Excellent customer service! Smooth buying process!

Satisfied, very nice showroom. Sales person gave me time and space to browse.. he was very helpful..

Craig was a big help we really appreciated him

The worse furniture store you can buy from. Customer service is horrible. They completely messed up my order. Gave me the wrong product and would not refund me. On top of that they are charging me for something I never even received. Save yourself money and big headache. Highly recommend going somewhere else. Place is a complete joke.

Worst furniture store in the WORLD. Received a broken nightstand & when you call customer service they just give the run around. Always transferring you to the next agent, or placing you on holds so long you want to hang up. No one can answer simple questions and if you receive anything damaged you might as well eat your money or light it on fire. Terrible customer service, terrible service in general. NEVER shop here

the person who assisted me was very kind

Excellent service from Adam Whaley. Product knowledge is on point and he was great to work with. He has sold many of my co-workers furniture as well and they all have good things to say about their experience and the furniture. I would highly recommend!

He did a wonderful job, very kind and funny amazing worker I'll be looking for him again

Great service, patience, overall great experience.

Just bought a table set that was listed as clearance and it’s cheaper online 😡 prices should match up, table is nice though

Good deal.

Awful place . Messed up our colors multiple times , the delivery drivers drove in our grass and left huge tire marks. After 1 Week our couch is slouching and the middle obdimin is slouched too, nobody speaks English. Awful place stay away

Usually, I dread going into a furniture store because the sales people refuse to leave you alone. This was our 3rd store today and our patience and our hope was almost on empty. The quality of the dressers had been less than impressive and the customer service had been even worse. We walked into Ashley not expecting to find either. Then enters Cory. He was friendly and engaging and gave us our space when we let him know that we were just looking. Once we made our decision, he was right there to assist us. He was professional and knowledgeable without being ridiculous like the other sales guy that was so loud and obnoxious! He was so much fun to talk with and he gave us the information we asked for and got us set up with a super quick delivery date. The girls at the check out were so friendly and warm to us that we felt like we had known them for years. We will absolutely be back to buy from Cory!!

Very helpful staff and a great selection!!

Very bad service when it comes to servicing the item you bought. I been dealing with this for a month and every time I call the manager he is busy. They ask for pictures and the person that I send them to never forward them to the department. Very frustrated

Corey was great! Took his time to help me find the couch that I was excited about!!! Thank you again 😁

Beautiful furniture. Donna was exceptionally helpful!

Great experience at Ashley Homestore in Joliet today. Adam Whaley patiently and professionally guided us to exactly the kind of furniture we needed. Highly recommended.

I had Adam and he was beyond pleasant! Definitely understood what we were looking for and didn’t pressure us like the last sales rep at a different company had. Ended up with a mattress we love.

Cory was extremely helpful

Great place to do business

Took 4 months to deliver. THEN the wrong color was delivered. With no customer service help when called. Disconnected. Bad connection. Terrible experience.

Everything was so good to me

Corey was professional and helpful. Our furniture was reasonably priced.

Great service every time Edited 2 weeks later: I changed my review from 5 stars to 2 stars. Love how the internet works, i began receiving ads for the same table from other companies at a much lower price. It got me to look to see what the price was on Ashley's website. The website pricing is much lower than what I paid in store, by $300. I called customer service and was told to go to the store, went to the store and they said that because I have already gotten the furniture there is nothing they can do. They did send a request to corporate but I have not heard anything. I was going to be purchasing a bedroom set and living room furniture in the near future but won't be getting it from Ashley. All our other furniture has been purchased from them, so this is very disappointing. If you buy anything double check the online pricing first.

Corey, my salesman was very professional friendly and extremely helpful. He was excellent to work with. Thank You Corey

Lied about delivery. No communication. Will not be back

Super duper awesome!

I was approved for a line of credit but had issues making a purchase online after speaking with at least 4 representatives. We decided to go into the home store to see if we could make the purchase. Although the purchase was a success, I was not treated like a valued customer but felt more like an inconvenience. I was made to feel like I was doing something illegal. They wouldn’t honor the online discount or free shipping even though the online purchase kept failing. I had a better, quicker experience at Bob’s online.

Go buy wholesale or better. Don’t buy from Ashley. The insurance a short term jive. Third party only covers limited features. Pretty much a used car salesman experience once you walk in. Weak company with a dying name.

Ashley Furniture Sales Rep V is amazing. V is knowledgeable about the various furniture we were interested in, very patient, provided us time to discuss the furniture in private. If you need furniture in the Joliet area, please go see Sales Rep. V at Ashley Furniture....

Stopped in around 8:20 PM on a Friday night. Doors locked. Shows hours till 9. Hours of operation aren't a suggestion. If you're not going to be open, change your hours. Won't be back.

We stopped in the Joliet store looking for counter stools & the sales associate ‘Cory’ that helped us was very nice, very helpful & easy to talk to.

Corey in Joliet was Amazing, Friendly and Professional. We will most definitely shop at Ashley Furniture again.

On Saturday, January 7th, my family and I visited Ashley Furniture in Joliet, Illinois. We were trying to purchase a bedroom furniture set for my daughter. The salesman was helpful, and we came to an agreement of $1000.00 for the Baystorm set with twin bed, dresser with mirror and chest of drawers. The final price was $1247...this included 8.75% sales tax and delivery fee. The sales person then said we could get 0% financing for 6 months. I filled out the finance paperwork and gave then identification and another credit card. It was taking a long time, but the salesman returned and said everything was good, but he messed up and the cost was higher. The salesman stated he made a mistake. I then got up and said we were leaving. They ran financing on me and then changed the terms of the agreement! We went to the manager, Doug. Doug stated they couldn't give that price. I stated that the salesman already agreed on the price and it was poor customer service to change it. He then told me that the salesman never agreed on the price. I stated I wouldn't have started thr finance process if I didn't have a price. My wife and I told him it was poor customer service. He looked away and just said "Have a good day." This is very shady!! They ran my credit and then changed the terms of the deal afterwards. Will never shop here again!!!

The sales people were great! Dealing with the finance people was not so easy. Seems they didn't understand what they were doing and asked the same questions repeatedly.

Efficient and fun service. Very knowledgeable. If you need home decor, go see them!

Great experience, wonderful sales lady, vrezenya!!! Thanks v

BUYER BEWARE!!!!!…Absolutely dishonest people our house caught fire and had to replace everything and needed furniture by December 1st so instead of buying what we wanted we bought a couple things that they said were available and assured us they would deliver by our move in date December 1st like bedroom sets for our kids and my wife and i and 2 couches. Needless to say they lied just to get a sale and the stuff was on back order . Luckily we didn’t purchase more and get screwed even more . They ended up screwing them selves out of us buying more furniture. The only thing good about this experience is we learned to never shop there and get what we want now not what’s available and spend the rest of the 80k insurance check somewhere else

Corey was very helpful and to the point. Excellent customer service! Hopefully the rest of my experience with Asheley furniture is the same.... Unfortunately the rest of my experience was not the same... table and chairs were delivered and I was waiting for another delivery for the hutch. Chairs had scratches and chunks taken out of them and the delivery men said they would swap the chairs out when they brought the hutch. This did not happen and customer service said I accepted the chairs and the delivery men can't speak for the store! Payed a lot of money for a table and chairs that look 2nd hand. Stay away from these dishonest people!

Found beautiful living room furniture at Ashley, Corey was so friendly and helpful.

The salesperson was very knowledgeable, patient and helpful. Very good experience.

Donna was excellent. Answered all questions. Showed us things pertinent to what we came in for. Very professional yet personable.

Adam and Kevin,were very professional,helpful and patient with me making my decision,and know when I get my sofas,I'll be very satisfied with them,I've bought furniture from Ashley before and was very happy with the workmanship and quality

(Translated by Google) Good place and very friendly (Original) Buen lugar y muy amables

Jamie was very professional and did an excellent job.

Have not received the furniture yet, but Corey was excellent to work with! Very personable and knowledgeable. Would highly recommend you go in and ask for Corey.

Terrible customer service from the top down. Manager promised to take care of issues and never did anything and even told me he was getting a refund I never received. I would not recommend anyone buying anything from Ashley

Briana, was outstanding. No no high pressure, welcoming and welcomed us back as a return customer

They dont answer the phone. And closed at 8:35pm? Website says open till 9pm

We bought an entire bedroom set and were sold the wrong sized mattress and boxspring. Shocker, we can’t get a call back.

I was so happy with the price and quality of my new kitchen table. The sales person Kevin went above and beyond to assist me and explain all the details of my purchase.

My experience at Ashley was great. Briana Harris was amazing, she worked with we and got me the furniture that I wanted. It was a pleasure shopping at your store with Briana's assistance. Thank you Briana.

Good quality products

The first delivery set up never showed. After many conversations I was told that I would get a better discount and free delivery. I had to wait another 2 weeks to get my furniture to find out tat I never received my extra discount and I had to pay for delivery. Which thile delivery guy put a big scratch in my foot. I will never yebuy from this place again. Horrible experience

Kevin was very knowledgeable and incredibly helpful and super friendly, definitely will come back and do business with him

Adam was very helpful in getting us the information that we needed to help make our decision an informed one. Thanks for all of your help!

Where do I even begin!? Worst experience ever. We thought all was well at first. Briana seemed super helpful and knowledgeable in the store. Ordered furniture based on what we wanted and her recommendations for what would work in our space. Delivery time was faster than expected. This is where it all goes downhill. The Delivery guys put the wrong legs on the right arm sofa so it sits an inch lower than the wedge but didn't know why the two didn't line up. I discovered this after they left. The wedge is unfinished on the faces and we were never told this in the store despite saying repeatedly it would be open and showing our Floorplan to Briana about how everything would be situated. This was how the lengths would work and she simply agreed it would be fine. Not a word about it being unfinished. Our old sectional is finished on all sides so we never dreamed this would be an issue. Then the separate sofa she recommended that "matched" is a different fabric than the sectional so it doesn't even match. Everything looks atrocious. Then I called customer service because the delivery people say their hands are tied (which I get) and they say they don't accept returns at all. They will schedule to fix the legs but basically we can swap out for a different piece if there's a defect but that's it. Then you Tru to call the store and cannot talk to anyone. Nobody answers the phone you just get automated machines. What a nightmare. I'm going to have to drive to the store to try to remedy this. And there's a nice big black scuff on one of the white ottomans.

Brianna was awesome! We got what we wanted and at a decent price.

Luis was outstanding. He made sure to explain everything and go out of his way to make sure we got everything we were looking for.

Will never shop at Ashley again. Paid in full 4 a love seat & recliner. After 3 months we got the love seat, but no recliner. After waiting 6 months we stopped at the store & they looked on the computer. There was a note that said they had called & left a voicemail on Sept 13 saying the recliner was discontinued. We never got that voicemail!! Now we have 2 start looking 4 a recliner all over again. Will never shop at Ashley again!!🤬

Worst furniture store ever, they should shut down all their stores. First of all we bought a bedroom set that they claim it’s one of their best they got.We ordered it since June and finally we got our bed set today, it was all damaged with scratches everywhere and it also seemed like they tried to glued a piece of the headboard. I’m just so disappointed with their customer service and their warehouse workers they just seemed that they don’t care for any of the furniture. Also our mirror was damaged.

Thank you Jesus for helping us today. Definitely a great experience. We’ll come for more.

Nice furniture

I purchased the Charmond King Upholstered sleigh bedroom set, which is advertised as wood on the website and in the store. Upon deliver about 6 months ago after inspecting the dresser, I noticed several damaged areas at the bottom which had been colored in with dark red marker. I immediately contacted customer service, whom stated a replacement dresser was ordered; however, it was not currently in stock. I recently received a call stating the dresser was in stock and would be delivered 8/26/22. I took the day off of work awaiting the delivery for the delivery team to arrive at my home, with another damaged dresser. I paid 3500 upfront, and my clothes are back in a tote, UNACCEPTABLE! I asked the driver can I inspect the dresser, prior to him bringing it in my home, then he reported the Ashley distribution team inspected the dresser, saw the damage but thought I my accept it like that, UNBELIEVABLE! I refused the delivery & proceed to contact the customer care line. All of the customer service reps were rude, the call center manager Rob was the worst. He was very nonchalant, arrogant and dismissive. I called Ashley Corporate Office and was informed, Ashley Furniture in Romeoville is out of their Jurisdiction and they were unable to help me. I was informed by Ashley furniture call center that the escalation team was out of the office. Absolutely no one has tried to rectify the situation or accommodate me on any level. I can't even get a guarantee that I'll receive another dresser this year in a good condition. The manager Rob explanation was, "The distribution center takes the items out the box to inspect them". My response, "Yet they saw the dresser was damaged, and sent it out anyway unboxed on a truck with other furniture, which probably caused more damage. I want my money back or a brand new dresser and need some legal assistance. I rate Ashley furniture zero stars. Update- Ashley furniture contacted me in an attempt to exchange my damage dresser. They arrived on 9/14/22 with another damaged dresser, see pic below and absolutely no one from the company has reached out regarding another delivery date, nor refund. I requested a call from the supervisor and as of 9/19/22, I haven't heard from anyone I’ve reported them to the BBB. Their services don’t deserve one star

THEY LIE ABOUT THEIR INVENTORY TO GET THE SALE. Purchased almost $6k worth of furniture 7/23/22. We were told during the purchase the sectional & recliner was cureently in-stock and should be delivered in a week or two. The end tables and coffee table were on back order 4-6wks. It is now 9/7/22 no sectional no recliner no phone calls from Ashley. We've had to call weekly for updates and today we we're informed the sectional and recliner are on backorder until 12/20/22.

Excellent selection. Good service. Quality furniture. Labor Day Sale the best. Service providers do their best to get you what you want. What more can you say from a furniture store.

They sent me the wrong chair... twice!! They tried to make me keep something cheaper and uglier than what I picked out in store. I been waiting three weeks and wasted 2 days waiting for the wrong delivery. At this point I don't want the chair anymore but there's nothing I can do

I had looked online for dining chairs my husband wanted to replace ours with and knew he needed to sit in them to make sure for such a large change. We walked into Ashley in Joliet and saw Adam sitting in chairs like we were looking for, Adam said they were the most comfortable for him to work in, after sitting in the options available in thr store hubby agreed. Adam was able to get us a great price with the current Labor Day sale promotions.

Delivery was terrible after waiting 5 months. Dresser was broken. Chest draw was broke by installer. Furniture was set on driveway to assemble no padding was put on driveway. Drawers on bed don't open all the way. We sent Dresser and chest back, whish we would have sent it all back. Installers had dirty shoes and didn't cover them.

You have beautiful furniture but your customer service needs help. I was told furniture was in stock and delivery in 2 weeks. 2 months later and all I am getting is a run around. Each week I am told the next week is approx delivery date. Obviously, this furniture is NOT in stock. Honesty from the beginning would have been nice.

Briana was by far ,the best Ashley sales person I've ever met.A true professional, thanks for the pleas ant experience Briana

My calls to Ashley got disconnected several times. I just came into the store. Got very good service in the store. Phone contact was not good.

Ordered a kitchen table on April 14th and was told it would be here mid June. June came and went. Still no table. I called the call center and was told it would be here by July 27th. That date came and went and still no table. I went to the store to ask about my delivery date. I was assured by the agent it would be here on August 5th. The agent gave me back my delivery fee (my delivery still hasn’t happened) and nothing else but a promise it would be here. It’s still not here. I’ll be coming into the the store soon to speak with an agent in person.

Absolutely horrible. The poor delivery company had to deliver the table and tell me they didn't send Ashley didn't send the chairs!!! Zero communication from Ashley. I purchased at the store. I called and was told repeatedly that I would have to go through the store. They never answered the phone so I drove 20 minutes to constantly be told "I don't know what you want me to do about it " This is the 2nd time I purchased from them and it was a bad experience both times.

Great Customer Service. Thank you Kevin

They called and told me my entire furniture order would be delivered besides one accent table they were waiting on. They showed up day of delivery with only the accent table and no other furniture. We canceled our order since we had already waited 6 months at that point and were told we would have to wait another month for it to MAYBE be in. I still have not received an email confirming cancellation nor have we received our refund. Poor customer service and out right liars when it comes to delivery! Do not use Ashley Furniture!

Received my sofa and love seat today and it had rips and holes and dirt and sand debris all over it...went and showed the manager pictures and camera footage of the delivery..getting full refund.

Very professional staff, very helpful

Best experience ever! Briana Harris was so professional from start to finish. Ended up buying a table for a great deal. Cant wait to work with her for future purchases!!

They were very helpful and answered all my questions. Will definitely come back they have great prices.

So far so good. Ashley always has the best selection. As long as we get the right items delivered we will keep coming back.

They really took care of me today!

Salesperson and manager were both nice and did their best to streamline the process so that I could get on with my day.

Working with Briana was a delight. She was very informative, polite and helped us find what we were looking for at a great price. The next day when we came to pick up our purchase items there were two ladies whom worked behind the counter they too were helpful and pleasant. My experience with Ashley furniture in Joliet was great. Thank you ladies for making this purchase an easy purchase.

Don’t come here if you look young?? Unless you’re fine with staff members coming up to you every couple minutes to ask you if you’re with anyone and how old you are. Went in today to look for new mattress and bed frame for our new apartment and three separate staff members came up to me and my boyfriend to bother us about our age appearance. The one older lady even felt the need to make a comment about how young we look. And on our way out there were several staff members gathered around a desk and they all stared us down as we left the building. Definitely a very uncomfortable experience. So if you don’t clearly look like you’re almost 30 then prepare to be harassed for your entire time there.

Andre was a very professional salesperson, which made the experience 10/10. Ashley has a wide variety to fit your needs. Great deals too!

Destiny was friendly and great to work with.

Amazing the bed I absolutely love was in stock !! Thank you Donna for your assistance

Destiny was wonderful! Would highly recommend working with her! Very happy with the customer service and very happy with the product!

Very upset about my furniture bought in November 21 still not delivered and telling me it's going to be another 8 to 10 weeks we are talking end of May or June

We purchased a dining table with the bench and as soon as they delivered it, we noticed it was peeling. We called the guys maybe 5 minutes after they left told us they would send us a phone number never did. We then called the store and told us to call customer service, a couple days later we noticed the bench was like bent and broken. We called customer service told us we had to go to the store where we purchased it. We went back to Ashley Furniture in Joliet and told us to call customer service. We again called and told us the same thing. They’ve had us back and forth for almost 2 weeks. The table is cheap and the service at this point is terrible and unprofessional. We want to return it or change it but it doesn’t seem possible because we have not been able to reach anyone to find a solution. Same thing happened when we purchased our last furniture. We had warranty but we’re never able to reach anyone to fix it.

Adam was very helpful and patient.

Their refund takes forever! We cancelled an order in 24h of placing an order on 22nd Jan. Today is Mar 19, and we still haven’t received the full refund! Besides, the store manager, Greg, is absolutely discourteous towards customers. However, some of the other store members are really nice, especially Alisha Kyles!

Luis was very friendly and helpful. Made the process quick and easy. We surprised on how readily available the furniture was we ordered considering a lot of things are back ordered these days. *Update as of 4/13/22* This 5 star review is now a 1 star. We have had nothing but issues with delivery, setup and install of this product. 1st delivery - footboard was damaged so it needs to be replaced. Installers put the queen bed back together, which was nice of them, but I believe they did this because they didn't want me to know they forgot to install the slats. First time sitting on the bed the box spring slid off the tiny wood rails because the slats were not installed. Broke the box spring. Customer service did nothing and said "sorry about that". 2nd delivery - which I thought was for the footboard actually turned out to be the slats. Someone came to install the slats almost a week after the first install crew came. Again "sorry about that" is all that was said. 3rd delivery - was the footboard but turns out they couldn't install it because the first installer stripped the screws so the 3rd delivery crew could not take the bed apart to install the new footboard. Having to schedule a 4th delivery to get the furniture we ordered. When I called the store they said they could give me 10% the footboard. When I asked if there was anything else that could be done they said no. This has been nothing short of a nightmare to have to schedule these deliveries around working hours. When I asked to return the entire order I was told I could not do that because it was 72 hours since the 1st delivery. Ashley Furniture does not return damaged furniture and takes no responsibilty for the installers. Do not trust these installers. They are sending out a "supervisor" with a tool to remove the stripped screws. I will NEVER buy another product from Ashley Furniture.

My experience with Ashley has been a nightmare, admittedly not the stores fault completely. When I went in though to sort it out, the only person (feels like in the entire company) to actually LISTEN and FIX it was Alyisha. She was understanding and took action. She was professional yet very personal at the same time. If you’re not working with her, best of luck to you.

Adam at the Joliet Illinois store was a pleasure to work with. He remembered our names after just meeting us one time a few weeks prior. He didn’t make us feel as if he was just another salesman. He let us tell him what we needed and wanted. If your looking for a referral, please go see Adam. Thanks Adam!

This Ashley store particularly has the worst worker policies than any employer I’ve ever seen before. They hold against you the things that you may do during your personal time. A long time employee was fired due to a YouTube video he posted that neither slandered nor make the company look bad in any way.The store makes up policies as they go. Just before being fired from that store, he represented Ashley Furniture by selling a whole apartment of Ashley furniture to a I lose friend. DO NOY SHOP AT THIS ASHLEY FURNITURE!!!!

Great service and friendly staff!

They have bad customer service. My order was wrong and they tried to make me responsible of the situation.

Called them over ten times and they never answered their phone. Also, their warranty company's customer service never answered my calls either. The sofa I purchased developed a gap between each section of the sofa seats, which is a defect...I guess high price doesn't equate to high quality.

Briana was amazing. The prices and sales are clear and the selection is great. Don't waste your time at value city. Where they are rude and include in 5 piece bedroom sets that the bed itself is 3 pieces🙄🙄. Ashley furniture is where to go!

What a great group of employees who were honest and worked very hard to help me get the furniture I wanted. Couldn’t have asked more of them. Will definitely be going back for more stuff in a few months.

Jesus was a lot of help for my girlfriend and I purchasing our first couch. If you are in need of any help at the store, be sure to ask for Jesus and he will help you with whatever is needed

Marty Mar!!! 32Gang

DO NOT WASTE YOUR MONEY HERE. Not only will your order not come, but you also will not get refund when you request it. We purchased a table in September and it kept getting delayed so we decided to cancel. I understand everything is on backorder but 8 months is a long time to wait for a table. I purchased from Bob's and Value City and already received my order and while I was waiting, if it was delayed for any reason, I would get a call or email notifying me of the delay. With Ashley I had to continue to reach out to THEM for updates. I called to cancel my order and was told I would receive a call in 3 days and a refund in 7-10 days. I waited a week and no call so I decided to call again. The person I spoke to said she'd fill out a second refund request and that someone would call me. I asked her to please make sure someone called me and she said someone had tried to call me (as if caller-ID didn't exist :/ and/or email)  It has now been an additional week and no one has called nor issued a refund. Calling them a third time to see what excuse they come up with.

Great customer service! Jesus and the manager were very nice and very helpful!

Adam was very knowledgeable, helpful, and kind!

Excellent experience. Gonna cut to the chase. You gotta give Briana a raise. Excellent customer service. Prolly woulda never bought anything if it weren’t for her. Keep your good employees close.

Destiny was amazing. I came in knowing what I wanted and she helped me right away, giving me other options to make sure I truly knew what I wanted. She worked to make sure that everything was in stock and that we got the best care possible.

Had a great experience with Donna at the Joliet store. Went in looking for a sectional and Donna gave us her name and let her know if we had any questions. We found a couch that we liked, she helped us measure it, priced everything out and set us up! Would definitely recommend asking for Donna to help you :)

We stopped by today to check on a dining table set . We loved one bedroom set and we found the dinning table set as well , but thanks to Briana we purchased everything and paintings as well! She was very polite and professional, she welcomed us right from the beginning and assisted us with everything we were interested in . She was very well aware of all the financial options we had and with all her help we got all the furniture we loved! We loved that Briana assisted us , special thanks to her and we didn’t got the name but I think was one of the managers , he was also very polite and helpful, thank you so much both and we will be back soon for more furniture! Thank you 😊!

David was very helpful helping us make our selection and explaining the details of our inquiries.

Adam was very helpful with this purchase. He made it very easy and enjoyable to shop. Thank you so much‼️

Friendly. No pressure experience.

Donna was so nice and helpful. Honesty is the best policy, she was up front about the time frame on getting my furniture before I really started looking. Donna alone got 5 stars, the store however, got 4 because while I was waiting to ask questions the staff at the desk didn't look up until I started making noise. And they left the previous person's information laying out for anyone to walk up and see. That made me nervous to finance, but Donna took my paperwork and put it in a folder immediately. Thanks for everything Donna

Had a great experience here .

Brianna was super friendly, understanding and personable!! I hate shopping and being hounded and she was WONDERFUL! It was a pleasure working with her! David was also really helpful and knowledgeable! We will definitely be back for future purchases!! Thank you!

I visited with Joliet Ashley store today and Breanna was awesome the service was great!!!

David did a great job explaining the type of mattresses and the adjustable base we could go with to enable us stay within our budget. He helped us pick sofas and was nice. Reason I didn’t give 5 star was because we first stated that we wanted items that were in stock even before we started to look around but we only found out after making payment that some of our items weren’t available and will be delivered in a few weeks. Hope they get delivered on time without delay.

David is great! Kind and very knowledgeable. He explained how mattresses work from your posture, to material, to pillows. Would highly recommened.

It was very mice experience. Got all the information we asked for and completed the order processing with in 15 minutes. Also getting the item delivered by next week.

Terrible customer service. The salesman messed up the order and an extra piece in the couch was delivered making it too large for the living room. They refuse to give me a refund for a mistake they made. I was on the phone with both the Joliet store and customer service, and they will only give me store credit when I'd rather never go back to a store like this again.

Staff is not helpful at all. I was told, after placing my order in early October, that some of the ordered furniture would arrive in the middle of October. I was told once the first items were available they could be delivered and the remainder of the furniture would ship when it became available. October came and went and then I was told the furniture would be available to ship November 16. Today, November 15, I was told nothing is available until the end of the month and some items are not even in stock. I understand the dates provided are an estimate but when I called customer service and questioned why customers would be given an estimated day if the items are clearly not in shipment to the warehouse, I was given attitude and spoken to as though I did not understand what estimate meant. If from the beginning of my purchase I was given a realistic time frame I would not be so disappointed. Also, no one answers the phone at the store and you are unable to leave a message requesting a call back. I feel my concerns have not been heard nor taken seriously. Had I know it would have been such a wait from the time of the order, I would have waited to set my move-in date. I have now been living in an apartment without furniture for over a month. This has been a big inconvenience and overall, an extremely poor experience. I will never shop at or recommend Ashley Furniture again. I would recommend shopping though Bob’s Furniture who was clear and honest about estimated delivery wait time and reached out various times to keep me updated on the status of my order (after only buying an entertainment center).

Great selection and awesome staff!!!

Very unhappy with the lies that the sales person told me to make the sale which is probably why he is no longer employed there. Also very unhappy with my experience with the customer service department. I am going into the store later today to talk with the manager to let them know how disappointed I was with my whole experience at Ashley Furniture and I to let them know that I will never shop there again.

We just moved to Joliet from Jacksonville and need to furnish our new home. We'll, it won't come from Ashley in Joliet. Worst customer service experience ever. We were tired, rushed and driving from an airb&b in Wetseka. Took forever to get someone to answer questions. They seemed put out and inconvenienced. I guess we didn't look like we could spend money. Our hard earned money will go to a company that actually wants it.

Was very pleased with the way things went. Dan was a great salesman to work with. Happy with price and Dan's patients. Nice selection. I will go back

Very good results from Donna, so far very satisfied with our purchase of a Tempurpedic mattress.

Emily was so helpful when we were picking out our new furniture for our new place. She got us the best deals possible on the furniture we really wanted in the time frame that we needed. The best customer service hands down, Ashley's was the first and only place we had to go for everything we wanted.

Really satisfied with the experience shopping in store here and working with TJ! He was friendly greeting us at the door and was very helpful in finding the perfect kitchen table for us and sofas. What really impressed me was how patient he was while I was back and forth between tables and communicating with my husband on the phone trying to decide. To add it was getting close to my two year olds nap time and her tiredness was starting to show. He kept a smile and was understanding and I liked how he gave me space when trying to decide but was close when I had questions. I definitely plan to return to this store for some of our future pieces we will need!!! Thanks guys!

A certain Manager is a very rude, angry person. She treats people poorly. She is very judgmental. Makes comments about customers in front of customers. Not only that, she talks badly about other Ashley Furniture employees and managers. She is an assistant manager. No one deserves this treatment. Will not be returning. My wife felt very uncomfortable afterwards.

Emily was the best! So helpful & patience with my indecisiveness. She helped answer all my questions so I could figure out the best furniture for my house.

The staff was very helpful. Got a new bed. Will be going back. For living room set in the future.

If 0 was an option, they'd get it. Ordered a bed for my daughter in FEBRUARY 2021, the wrong item was delivered in a massive box, to my door. Only after the delivery truck was well down the street, was I able to unpack it enough to realize they delivered the bed in the wrong color. BLACK instead of WHITE. They delivery people refused to say so I could confirm the order was the right bed, despite me asking. Weeks of calls to fix this resulted in a return pickup, and no refund. I was told I would have to wait until MAY or JUNE for the refund to process. Here we are SEPTEMBER 3, STILL NO REFUND! Trying to get anyone on the phone who knows anything about this is impossible. They do not do reference numbers for phone calls to customer service, instead they INSIST that they have notes in the computer. You can be sure, NOTHING you talk about on the phone to them will be able to be referenced by the next customer service person who answers the phone. This company is a complete joke, and as of now, they have STOLEN $400.00 from me. Do not waste your time and money on their subpar products, terrible attitudes, and absolute no care at all. One last reason to not deal with this joke of a company, they CAN take you money in store when you buy something, but they ABSOLUTELY REFUSE TO REFUND YOUR MONEY IN STORE! This alone tells you it is not a reputable company. Shop anywhere else than Ashley Furniture.

Great location, was helped when needed and was given space when needed! We were able to find what we wanted with good offers. No interest for 12 mo on our purchase!

Easy process, upfront pricing, no hassle experience

Working with Emily was amazing. No pressure, very easy to work with and very accommodating. Went out of her way to help everything ready for me when I went back into the store to avoid wasting time!! High recommend them!!

Maria was super helpful, and very kind. She answered all my questions and helped me with my purchase. Thanks Maria!

Wonderful experience. Luis and the manager Malay were really helpful and made our experience really good! We also got a 30% discount which made it all the more exciting !

HORRIBLE. Can't even tell you -- avoid Ashley and this specific store all together. They don't even answer their phone, and fail to keep you up to date on delivery times. The worst customer service.

Went to Ashley's looking for a box spring, found a lot of new furniture that I might be interested in. I didn't purchase anything on this trip. Sales people were pleasant and friendly.

Excellent service with no pressure sales

It pays to shop around!!! Jay and I are extremely pleased with the customer service we received at Ashley furniture in Joliet, Il. Dan, Team member is pleasant, informative and professional. I will recommend Ashley furniture to family and friends for all furniture needs! Excellent customer service hands down!

8 months later and horrible experiences later. Our merchandise came from Ashley's warehouse damaged and not matching parts. The delivery company rudely pointed out the wrong item but failed to mention the damaged item to me. I noticed it as soon as the truck sped away from my home. After a few calls to "customer service" they arranged a "swap" for the damaged item and the incorrect item and offered a small credit to cover some of the delivery charges. The replacement delivery of the incorrect item yielded ANOTHER incorrect item and more hassle from the delivery company. Another 3 phone calls to "customer service manager" and complaints filed on the delivery company led to us NOT being able to return any of the merchandise (because their return policy) and no other further help or advice besides for "there are no other credits available to give to you for your experience". So, 5 calls to "customer service" and three to the local store to get exchange items ordered we're still waiting for our item to be delivered and assembled. Their "customer service" couldn't even issue any replacement orders for these incorrect and damaged items. I had to call the local store to replace! We WILL NOT be going back to Ashley for any further furniture. Their "customer service" is very rude and did not care that my child has been sleeping on a mattress on the floor of her room because they can't send the correct and undamaged items to our home. This experience has been a hassle since the first delivery and the horrid attitude of their phone "customer DIS-SERVICE" cost them a customer. (8 months prior to the above edit) Maria was very helpful and right there to answer all of our questions. Love Ashley Furniture and I'm glad to be a repeat customer.

The sales person was moving hella sus when I purchased some items. She attempted to over charge me multiple times.

TERRIBLE SERVICE FROM THEM. 3 DELIVERIES SCHEDULED WITH NO SHOW! IT TAKES FOREVER TO CONTACT THEM IF YOU EVER GET A LIVE PERSON THEY TELL YOU THEY ARE THE ANSWERING SERVICE AND HAVE TO CALL BACK OR THEY ARE NOT THE CORRECT DEPARTMENT AND NEED TO TRANSFER YOU. oR THEY JUST DISCONNECT! I LIKE THE TV STAND I ORDERED BUT I WILL NEVER ORDER FROM THEM AGAIN.

Sales staff not overly aggressive, well informed, helpful pleasant

The only reason they don’t a 5 star is that it will take 8-12 weeks to get my furniture that is in stock...

Linda was absolutely fantastic! She worked with us to make sure that every piece or furniture we wanted was available to be delivered as soon as possible. Even while helping other customers she made sure to come back to us. Much appreciated!

I originally rated a 4 but we are having the worst customer service experience. No transparency in communicating dates. Changes in delivery dates and what furniture will be delivered when. Sales people point the finger at delivery and vice versa. It’s a mess. I cannot tell you to run fast enough!

I sit on the couch and I laid down on the bed & go to sleep

Adam was great! Asked me what I was looking for upon greeting me at the door and helped me narrow my options for a couch, bed and mattress. He made the whole process quick, friendly and easy. I also never felt the salesmen pressure that I did at other stores.

I was greeted and shown suitable items for me to pick from. I was in need of a new bed too but had no idea they carried them. Emily demonstrated several beds until I found the perfect one for me. Between Adam and Emily my time was optimized! Thank you!!

They are selling used furniture. They are selling the display furniture that several peolpe have sat on and worn out. It would be reasonable if a price and agreement had been worked out for used furniture.

I love Ashley’s furniture it is great Quality! Adam was such a helpful salesman and I like that they do not hover over you when you are shopping. Thanks so much.

The staff was very friendly and answered all of my questions. Everything in the store was clean and beautiful. I bought the cutest owl things for my daughter’s room and she could not be happier. We will definitely be returning here in the future for our furniture needs

I have been a long term customer with Ashley Furniture in Joliet, IL. I recently purchased a dinette set and leather reclining couch and love seat. My dinette set was delivered to me as used furniture after paying thousands of dollars for it.. The chairs are dirty and the cushions are already worn out. This seem to possibly be the display that was on the floor although I waited three months for delivery. Four months for the couch and love seat which is brand new in great conditon. Ashley Furniture it is bad business to sell used furniture to your customers when they are expecting new items. I was told by management to take pictures and bring them in but how can one take pics of worn out cushions. If I don't get what was paid for we will meet in court Ashley Furniture. And you have definitely gotten enough money out of me over the years.

My husband & I were very surprised when this store was still open at 10:30 pm! They were having a midnight madness sale...never did we think we would be in there until 12:20 am! We have been talking about getting a new bed for months. We decided to check out their selection. Our service was great. Linda was so helpful in talking us through the various types of mattresses. We placed our order at midnight! Never once did they pressure us into buying extra items. We are repeat customers to Ashley furniture. (Most of our living room is from this store!)

Adam was very polite and helpful. They had great sales.

We purchased a sectional sofa, two accent chairs, stationary sofa and 3 coffee tables.. on March 27 (and today is APR 20). 1. The stationary sofa and TWO accent chairs were supposed to be delivered on Apr 14, BUT ONLY ONE WAS DELIVERED (without even telling us ahead of time). They said there was a warehouse issue, and they’ll schedule on Apr.20 (today) delivery, so I said ok. 2. Here comes today (Apr 20), scheduled delivery between 10:15am - 1:15pm... this morning at 8:40am the delivery guy called and said they’ll arrive in 20mins. So i was like wow it’s early, YAY! But, it’s already 2:31pm, no one came, no one reached out. Called customer service, jusy escalated the issue and told to wait 12-24hrs to get a response. WOW. Just WOW. Unbelievable. 3. The sectional sofa and 3 coffee tables were initially scheduled for delivery on end of May, then someone called us and said it’s gonna be Mid June. Then after a few days we tried calling customer service, and said it’s changed to JULY. Now, we dont know who to believe coz all yhe reps say different dates. Now it’s making my blood boil. We bought it MARCH 27. Paid it in FULL. And theyre saying tentative delivery is July. Wow. Im not gonna be surprised if they call again and tell us it’ll be moved to August, or september, or Christmas?! 3 months of wait and counting. seriously? SO GUYS, IF YOU’RE WILLING TO WAIT FOR MORE THAN 3 MONTHS, THEN GO FOR ASHLEY. IF NOT, THEN LOOK FOR OTHERS. THERE’S ALOT OUT THERE. SORRY THIS POST IS LONG. I’M JUST DISAPPOINTED W/ THE TIMELINE. **NOT RECOMMENDED AT ALL**

They tell you that their furniture is in stock and it never is. They don't return phone calls. You will be waiting at least a year for your furniture and that's if it doesn't come damaged