Ashley Store | Moline, IL 61265
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
At Ashley Store in Moline, serving Moline, IL, and the surrounding area, we believe your home is so much more than a house. The experienced Moline team is committed to being your trusted home partner. From your very first visit to ongoing customer support, we will be there with you every step of the way. At the Moline Ashley Store, we're not only thankful we can celebrate your home with you, but we're thankful and proud to be a part of the largest furniture retailer in the U.S. and one of the world's best-selling furniture brands, which allows us to offer you the best styles and prices in the furniture industry. Our team in Moline is standing by ready to help you create your dream home.
Moline, IL
Ashley is a one-stop shop for modern, unique pieces to revamp your space. Whether you’re adding the finish touches with standout decor or transforming your space, our expansive range of home furnishings and decor will always make a statement. Stop by Ashley Moline and make your next interior design project a breeze.
Welcome to Ashley HomeStore in Moline, IL!
As one of the leading furniture stores in Moline, we recognize that home design is all about you. Your personality should always shine through in your home. From sectionals of all sizes to one-of-a-kind wall art, we’ll surely have something to complete your look. If you’re searching for a store with high-quality pieces at prices that won’t break the bank, Ashley Moline, Illinois, is one you don’t want to miss out on!
How To Find Us & When To Visit
Shopping in-store opens the doors to countless options. We’re easy to find in the SouthPark Mall, right next to Dick’s Sporting Goods. Come by anytime between 10 a.m. and 8 p.m. Monday through Saturday or Sundays 12 p.m. to 6 p.m.
Shop Mattress Varieties in Moline, IL
Look no further for premium mattresses. Our wide selection of top brands, like Purple, Tempur-Pedic, Scott Living by Restonic, and Stearns & Foster, can offer the perfect mattress for a restful night’s sleep. Searching for premium comfort without the premium price tag? Browse our exclusive Ashley Sleep mattresses in various comfort levels and sizes.
Customer Service, Quality, Selection & Diversity
When it comes to customer service, quality, and selection, we aim to exceed other furniture stores in Moline, IL. Our specially trained, trusted advisors can answer all your questions and provide a top-quality shopping experience. We’ll even offer a personalized showroom walkthrough to awaken your inner interior designer.
No matter which room you have in mind, our expansive showroom can meet your needs. From dining room sets to fire pits, we’ve got you covered. Searching for a specific style? We curate our Ashley Lifestyles collections, like Urbanology and Modern Refinery, in multiple interior design styles. That way, you can truly envision them in your home and fall in love with some of our best sellers.
Ashley HomeStore Gives Back!
Giving back is a top priority at Ashley Moline, IL. We take our social responsibility seriously, donating to many local organizations and foundations. Providing beds for kids in need, honoring veterans, saving the planet, and advancing medical research are some of our greatest passions. We believe we can do our part to raise awareness about essential causes to help build stronger, equitable communities.
What our customers say
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Very helpful, let me move things around and see what looked best. And was patient with me when I changed my mind 4 times! Eric was the best.
Great customer service. Shout out to Shelly!
Shelley did a great job in helping me select furniture. She has a friendly disposition and is very easy to talk to. She did a nice job of explaining the care package and in answering questions. I look forward to working with her again.
Loved working with Eric Kaldahl
Eric was AWESOME!!! He was patient the whole time we were going back and forth deciding on everything we wanted. Great help finding items that weren't on the floor to see!!! Thank you Eric!!! We will definitely be back!!!
Bryce and Shelly. Were very helpful in finding the furniture I’d picked online and also in store. I’m so glad I picked Ashley Furniture….
Shelly was very helpful and not over bearing.
Shelly was very helpful and allowed me space to decide on my purchase.
Shelley was very helpful. She was not high pressured which we greatly appreciate. She wrapped our lamps well. Im super pleased with my lamps.
Shelly was very helpful and friendly, and worked to get us the best deal possible
Professional, courteous, and kind. She has the best smile. We were satisfied with the quality of our new bed. Thankyou!
Eric was very helpful. Took the time to answer all our questions. Very pleased, will be a return customer FOR SURE!!!
Shelly M. helped my mom and I out purchasing new living room furniture for the both of us. She made sure that all of our questions were answered and went above and beyond to make sure we were happy with our purchases!!
Shelly was so helpful! She made our shopping experience amazing! Thank you Shelly!!!
Shelly was very helpful and kind as I purchased a mattress.
Very easy process. Good service. Shelly answered all our questions and got us what we wanted quickly. Thank you.
Shelly was awesome and very helpful with my furniture selection and purchase.
Great experience buying a with Shelly as my sales person.
Eric K. with Ashley Furniture in Moline was such a pleasure to work with. He showed us options and helped us narrow down the perfect couch that we were looking for. He was very helpful and the delivery driver's were fast and very friendly as well. We will definitely be recommending Eric and purchase there again.
Shelly Menes was a great help searching for a new dresser. Super helpful!!
Shelly was very helpful regarding locating exactly what I needed. She’s very professional and personable. I would recommend her highly.
Shelly helped me out a lot.the prices are reasonable. We will come back when we get the money for a mattress.
Shelly was amazing went shopping for a vanity for my wife and she was extremely nice and helpful!
shelly she is absolutely wonderful and extremely helpful with our search for a new bed set
Shelly helped my brother and I seek out new furniture for our father, she found us the best deal possible with ease through the whole process.
(DONT EVER PAY FOR A WARRANTY) ON ANY FURNITURE ITS A HUGE PROBLEM TO GO TRHU AND IT DONT COVER NOTHING GREAT WASTE OF MONEY. Thanks For WAISTIN MY TIME I GUESS I BRING MY BISNUSSES SOMEWHERE ELSE
Don’t shop here, unprofessional, have no concept of customer service. Bought a piece of furniture, sales person gave us a delivery date, never heard anything. Called the store on delivery date for a status, was told only a manager could set a delivery and we should have called the delivery service to schedule. Made no sense, obviously we cancelled the order, they aren’t in business to make sales, not sure what they do there but not furniture sales. Stay away.
Shelly Smith at the moline store was so helpful in what I was looking for and took care of me in a timely manner I highly recommend this salesperson very professional and pleasant to work with on my new purchase Thanks Shelly
Ashley’s Eric Kaldahl once again has been a great sales men. Listening to our types of furniture we were looking for and making it happened. So see him for your furniture needs.
Stephanie helped us find a great set at a great value. They even price matched us with the Ashley website price. Furniture was in stock and quick and easy delivery!
Highly recommend Eric Kaldahl. Very nice and a great sales men.
Can't say enough about the wonderful experience my husband and I had shopping at Ashley Furniture in Moline! Our sales consultant, Shelly, made what we thought was going to be a stressful and frustrating experience a very enjoyable one! She was very patient, kind and helpful the whole time we were there trying to buy a whole houseful of furniture. We weren't able to buy everything at Ashley but we sure tried! We spent hectic days visiting at other stores and never found any other sales person as cheerful and helpful. Thank you Shelly for your kindness and expertise. We will certainly return and look for you should we need anything more for our home!
Shelly was super helpful! She made my couch purchase quick and easy.
Our consultant, Shelly Menes, knew her inventory and worked to get us the best prices and delivery. She was a joy to work with and took great care of our needs. We are enjoying the new furniture, and they look and feel amazing! Thank you, Shelly!
Shelly was really helpful and sweet. She made us feel welcome and helped us find a great couch. My husband and I loved her!
Shelly was very helpful and friendly. She made the experience stress free and fast.
shelly helped us with buying the larce sectional, she was beyond helpful and made the process so easy! we will definitely go back to shelly!!
Eric was very knowledgeable and sooo helpful! We had a great experience!
Eric in Moline helped us out! Let us shop at our pace and provided all the answers to our questions when we were ready. Our sale was processed and delivery was scheduled quickly. Great experience.
We went to Ashley Moline to purchase a new mattress. We worked with Shelly and she was wonderful!! She was incredibly helpful and knowledgeable about the different products. It was a smooth and easy process. Would highly recommend Shelly to others!
Shelly was very good at her job was a great help explained everything clearly Thanks for the great experience
We bought some bedroom furniture last week and Shelly made the process super easy. She was very knowledgeable on the product and was as friendly as can be. We appreciated all her help and will be back again to purchase more.
Perfect shopping experience. Shelly was very knowledgeable, friendly, and helpful.
Shelly has been fabulous. We were just there to look and she was so help and informative that it made the decision to buy very easy! Would highly recommend buying from her.
Shopping at Ashley was made easy. The salesmen Eric Kaldahl did a great job selling us what we needed.
Shelly was an amazing help today! She helped my girlfriend figure out her financing and helped resolve any questions, we had. She was an amazing help and couldn’t make our purchase today any easier and fluent!
Shelly is absolutely amazing! Such a bubbly personality and extremely helpful!!
My husband, Larry and I went furniture shopping today at Ashley Furniture. We met the nicest salesperson, Shelly, who helped us with selecting the sofa and chairs for our living room. She was very helpful and made us feel comfortable. We highly recommend her for any assistance you may need in selecting new furniture. Thank you Shelly.
Eric Kaldahl was excellent to work with. He answered all of my questions and showed me all of my options to help me make a decision.
Eric was great help figuring out which recliner we wanted. Very informational and patient with our constantly changing ideas!
Thanks to Shelly and her co-workers who helped us make a remote purchase from another state! Awesome customer service. Our new couch will arrive when we do. Makes life easier!
Shelly has been helpful and caring every time I’ve entered or called the store. She has gone above and beyond during all of my interactions with her and I appreciate it!!
One of the best places to get furniture if you are looking to Spruce up your house. See Shelly She’s the best sales person out there. She helped me and my grandma today do deals on two couches so friendly and kind Had no problem doing research online to try to find us cheaper prices and also do price matching and also honest and upfront about what she could and couldn’t do for us discount wise. 100/10 best store and sales lady around!!
Eric Kaldahl was great! Wonderful experience at Ashley in Moline with Eric!
Shelly was very patient with all of our needs. Good customer service.
Just want to say great and fun experience overall! Shelly our consultant was super friendly and I appreciated her patience. We had multiple choices we were looking at and she was willing to help us through them all. Definitely recommend!!
We came into ashley furniture to look for a new bed and let me tell you ...Shelly was absolutely amazing. She showed us everything,let us try everything out gave us a couple different options to choose from . It was a great experience. They take the time to find the customers wants/needs. This is our second time coming here and Shelly and the store have been very nice and helpful. 5 star ⭐ 10/10 recommend 😁
Eric was awesome. Great in sales
Eric Kaldahl is the best!! Go see him!! Super easy to work with!!
Took my mother to Ashley to find a new Sofa. Bill Dietrich treated my mother with dignity and respect.
Shelly was very helpful! Thank you!
Shelley our floor consultant was the BEST! This is a large store full of fabulous furniture. She let us spend as much time as we needed to chose our favorite recliner set ♥️
My fiancé & I stopped in to price furniture. We didn’t plan on buying, but our sectional was getting a little run down. Shelly greeted us at the door, let us know about current promotions, & left us to browse at our own pace. Generally, we try to avoid places like Ashley, because we have had bad experiences with high pressure sales people at similar establishments, so it was very refreshing to be greeted, but left to browse on our own terms. I realize that some people need extra guidance, but it turns us off when we get pushed to make decisions. We took our time & found some options, & eventually found a mangers special that we couldn’t turn down. Shelly talked us through protection plans & delivery options. Even though we told her we intended to pay in full for the sectional we chose, she took the extra couple of minutes to show us what financing looked like if we wanted to take advantage. Even though we did not take her up on it, we still appreciated the extra effort she put in to making our purchase as painless as possible. Something else we really appreciated, was that Shelly talked to us both throughout the process. We have had experiences in the past with other large purchases, where the sales person spoke directly to me when it came to the final decisions & didn’t take my fiancé’s opinion in to consideration. While we do have the “traditional” dynamic, with myself as the main breadwinner, we still make all of these decisions together & Shelly made sure we were both a part of the process. We truly appreciated her service!
Bill and Shelly was my salespersons today and they were so helpful and took great care of us .I had some specifics I needed and they both went above and beyond. Thanks so much
Eric Kaldahl was very helpfu
Shelly was very helpful and seemed knowledgeable with all products within the store when we were looking for a couch, got a great too! Will definitely be coming back here.
Eric was super helpful with picking out a new sofa! Communication was great and I definitely recommend visiting the Moline store.
Shelly M was a great help finding me find the perfect furniture
Shelly helped me pick out a bedframe. I had my heart set on one I saw online, but it was not exactly what I was looking for. She walked through the store with a few times and even showed me a better mattress than what I wanted! Kudos!
Excellent experience with Bill D. at Ashley Furniture Moline. There was no pressure to purchase but Bill provided very helpful information that helped elevate the experience. Would highly recommend this store location and specifically Bill D.
Eric K. is great and very helpful! 5 stars!!
Eric Kaldahl was our sales associate and was great. He answered all questions and helped adjust our order to accommodate the space in our home. Great experience!
Bill D at the Southpark mall moline store is very knowledgeable and friendly. We went in to look at mattresses. He took the time to explain the features of each brand and allowed us to spend as much time as needed to make a confident decision. Highly recommended!!
Shelly was amazing! Helped us with finding the perfect table for our family of 4! If you need good expertise and advice Shelly is the one to visit :) thank you again!!
We bought both a bed frame and mattress from here with the help of Eric and both times we came in was a great experience! Eric was super helpful and was extremely knowledgeable.
We worked with Shelly to pick out a sectional couch. She was friendly, kind, knowledgeable, and patient with my many questions. We would absolutely return to work with Shelly again!
Eric was the best customer service representative I have ever worked with!
Eric was very helpful.
Shelly was so nice and helpful! she showed us every option she could, and helped us get all the items we needed, also showing us all options we can do for payments, she was patient and amusing. i would definitely recommend her advisement! she also took the time to show us things she recommended, and took consideration into our theme of house. shes an awesome home furnishing consulate, thank you again shelly!
Shelly was great to work with!! My husband and I were able to come in and find a bed frame we really love and had the process done with a protection plan in a jiffy! A daunting task made very simple and at a good price!! Thank you Shelly!!! 😊
Shelly was fantastic to work with on our recent furniture purchase! She made the whole process easy from start to finish.
Had a great experience with Bill and Eric. Always buy all of our furniture from them and have a seamless experience
Very pleasant visit. Eric Kaldahl was very informative and very helpful. He helped us find the perfect couch for our new home!
Found a couch at a good price. Special thanks to Shelly who was very nice and helpful throughout the process!
Shelly was wonderful to work with! Thank you for your help picking out our furniture!
Shelly was very helpful helping us find a beautiful item for our Room , Thanks Shelly
I had never visited an Ashley store before. Had some time to kill so went and checked out Ashley store in moline,il with no intentions of buying anything but walked out with a beautiful comforter set. I can’t say enough about Shelly who was helping me. Shelly was awesome I will definitely be going back. Anji W
Shelly at Ashley was very professional and helped my wife and I pick out a dining table for our home. We wish more sales professionals had the same down-to-earth values as she does.
Had a great experience at the Moline Ashley furniture store. Shelly Menes was very helpful and knowledgeable. Me and my wife appreciated her laid back approach and no-pressure sales style. We got a great deal on the sectional we were looking for! Thank you
Bill is super helpful and informative! We could tell right away that he truly cares about his customers. He made sure we had all of the information we needed to decide on what we wanted and once we decided what we wanted, he made sure that we understood all future processes regarding delivery, warranty, protection plan, etc. Thank you, Bill!
Shelly took her time and didn’t rush us to a decision. Stayed mindful of our budget and didn’t show things we couldn’t afford. Thank you again
Absolutely a Fabulous experience. Shout out to Eric Kaldahl at the Moline store. Very patient and knowledgeable. If you are like me and detest pushy salespeople Eric is your guy.
Eric Kaldahl was knowledgeable and kind! He was patient and super helpful 😃! Thank you!
Shelly at Ashely in Moline, IL was very helpful with helping me look for a good quality mattress! Highly recommend her for any of your needs!
This was our second time working with Bill at the Moline Ashley Home-store. He’s been so helpful each time. He makes the process painless and quick!
Shelly was extremely helpful and personable. She made sure we knew what we were getting and all the details along with it!
Ashley Home Furniture Store specifically Moline, IL always takes care of us we purchase a Bed set from them in 2023, and in 2024 a table and a sectional. Eric always takes care of us.
Shelly was not pushy, but she was always available if you had questions.
Eric was great to work with. Easy process.
Shelly was an amazing help. Would highly suggest you go see her.
Shelly at the Moline, IL store was awesome to work with!! Didn’t try to push a sale on us and was very upfront and honest with us! Would definitely shop with her again. Bought a living room set and mattress!!
She is so helpful and knowledgeable. She made everything nice and easy for our family to find the perfect furniture.
Shelly was a tremendous help to my husband and I when we were looking for a new mattress. We appreciate her expertise and knowledge. Thanks again Shelly!!
Very helpful and spent a significant amount of time assisting in a selection. Went out of their way to accommodate an unusual situation. Sales associate Eric was wonderful to work with. High praise for great customer service!
Stopped in to look at furniture at the Moline Ashley furniture store met Eric. He wasn't pushy like most sales people are. Went to a couple other stores to look at furniture ended up back where we started a couple hours ago walked in Eric remembered my name very good memory so we bought a new sectional from him. Will definitely go back to buy more from him again. And anyone ask I'll gladly send them his way
Shelly was very helpful and polite very accommodating with me taking my time to make sure it's what I wanted
Shelly was very friendly and easy to work with. They had exactly what I was looking for
Shelly was really nice, helpful, and honest. She also was very professional and dressed very classes. I really enjoyed talking and working with her
We went to Ashley to purchase furniture for our newborn’s room. Erik Kaldahl helped with our needs, proposed solutions and helped us achieve free delivery and install into our nursery. We are very satisfied!
Bill was knowledgeable and friendly
Eric was very helpful in our buying procress
Shelly is awesome to work with and very helpful!
Eric was very professional, helped us through the process of our living room furniture.I would recommend purchasing furnishings from him. Ashley furniture is a very professional business
Eric was very helpful today!! Our first time buying new furniture and we couldn’t have done it without him! Thank you!
Excellent communication. Great service, very professional. High recommended. Shelly was a great sales person, respectful and not pushy, made the process fast and easy. I am impressed with both the couch set and the sales service I received from you.
Eric was wonderful
We had a great experience at Ashley Furniture. They had a variety of what we were looking for. Our salesman, Bill, was very attentive to what we wanted and patient as we walked from one end of the store to the other to find just the right furniture.
Bill was great! Thanks for all your help!
Eric Kaldahl is fantastic. As a first time home renter he was patient and went above and beyond to show me several choices. I appreciate you!! I have now found the perfect couch, chase, coffee table and end table. PS thanks for letting me change my mind several times!!!
Great working with Shelly!
Shelly was super helpful and sweet
Erik was great. Very helpful. Made process easy.
Shelley was courteous and knowledgeable.
Great experience, the Shelly gave us enough space to look around and still be so very helpful! Shelly and the rest of the staff were amazing with my kids while we shopped around and signing paperwork . There was an issue with my Apple Pay and Shelly went above and beyond to work with me and help me get our couch as soon as possible! So grateful for her and the rest of the staff!!
Shelly did a nice job of understanding my needs and preferences. She built rapport and trust during my visit.
Eric Kaldahl is definitely a 5 star manager, worked with us on our new furniture and very knowledgeable on the products they sell
The sales person Shelly was a vary nice sales team person she is vary polite vary concerned with the person's needs and wants she's not pushy eaither she is vary kind hearted vary sweet person I've been to ashley now 4 times and I've dealt with Shelly now atlest 3 tines she's a wonderful sales person bit other than than she has a heart of gold thanks Shelly for ur time u delt with me and my family
Very helpful! Made it very easy picking out what we needed. Very friendly
Huge thank you to Eric Kaldahl, honestly checked out a couple places but none were helpful nor had what we were looking for. Eric was quick to help us, he showed us options as well as guiding us to finding something that suit us best. You are definitely in the right hands and in the right place if you have Eric helping you out.
Was great with helping me find what I needed!
Love Love Love Shelly!!!! Such a wonderful lady! Helped my parents get their bedroom furniture! <3
They were very helpful. Also friendly and did things quickly. Our sales person was Shelly Menes and she was great.
Bryce was incredibly helpful and patient with all of ours needs. So much we went back the next day and made another purchase. I highly recommend stopping in and asking for him for your next purchase.
Sheila was fantastic !!! What customer service should be !!!! She went above and beyond for us !!! Super impressive !!!
Not sure why but I was in that store a few months ago and there were two sales guys. One was at the counter looking at his phone. The other not sure what he was doing but neither came to me and I was in there about 10-15 minutes! Also no other customers soooo I will not return there!!!
Can't give enough praise to the Moline store and to our salesperson [Shelley]. Did have a problem with my table but was resolved very quickly. Very personable delivery men.
Very easy. Not pushy. Got exactly what I wanted. Very professional.
Shelly is absolutely the best and she cares what the customer wants and this is the second time I have spent over a thousand with her and I will keep going back and back and I thank-you thank-you Shelly sooooooo very much and I Cant thank-you enough for all you do and will do! ♥ ♥ ♥ ♥ ♥ ♥
Shelly and Eric at the Moline, IL store were both very helpful and friendly. They helped us get exactly the mattresses we wanted at a price we were comfortable paying!
Shelly Menes was a great sales associate to work with and helped with all our questions and made the whole process go smoothly. Highly recommend the Ashley furniture South Park Mall Moline, IL location for your furniture needs!
Shelly A is a very good help she make sure I got my 10 percent discount she made sure I was comfortable what I am buying and plus she is so funny made me fell comfortable… Thank you Shelly A for all your help keep up the good work.
Shelly was very helpful for Jeff and I. I would definitely have her help us again.
Shelley helped us pick out a new couch with ease. She made the experience easy.
Great service and super friendly, even when they were extremely busy!
Was super helpful
Shelly M was phenomenal to deal with. She was so kind, courteous & positive. She also made the transaction & delivery very simple & seamless. We highly recommend Ashley furniture & Shelly.
Outstanding customer service! Shelly provided great support and knowledge of business!
We worked with Eric Kaldahl and he was great! He helped us get the best deal on exactly what we needed.
Went to Ashley Furniture store at Southpark Mall with my mom who was looking to buy some furniture. We we assisted at the store by salesman Bryce. Bryce worked patiently with my mom in determining what she was looking for and what worked best for her. I would say that Byyce was the best salesman that i have ever worked with. He is a great asset for Ashley.
Shelly & Angelina they were amazing at helping us out and super kind and very great customer service and Shelly helped me find a very good bed for me.
Great Service with Eric and Bill, helped us find everything we needed!
Bill Deatrick was very helpful. Polite and was patient with us and our 2 children. Easy and quick progress. Another staff was entertaining my 4 year old while I was purchasing the couch, was grateful for her help.
My husband I went into the Moline, Il Ashley Furniture looking for a living room set. Eric Kaldahl helped us I had done a little research so I knew what I was interested in. This set was not in the store but he was able to assist us to our satisfaction so we ordered it. I could not have been happier with the service I received. I would highly recommend Ashley Furniture and Eric.
Bryce P, did an excellent job helping us purchase our couch, and bed set! Highly recommended.
Eric Kaldahl made our experience so easy and went the extra mile to see what was in stock so we could get our sofa sooner. Would recommend working with him!
Shelly was a awesome HELP Iand respect I would recommend her an come back with my queen size mattress Thank u Alecia Inskeep
Bill was so helpful and prompt with his service! Punctuality is lacking in the workforce today and to top it off with a smile! Thankful I got to have him as my sales representative!!!
Shelly was extremely helpful! She was patient with us as we looked around the store. No hounding, but was available for questions. If not for Shelly, we probably wouldn't have purchased at this Ashley store.
Service was excellent
Shelly S. Very thorough did an amazing job helping my mom get new furniture. Personable, approachable, very nice and honest.
Eric did an awesome job with everything I needed!!
We had a great experience. Shelly was wonderful to work with. She was very friendly and helped us find the right dining room table we were looking for. She made the whole process easy. I would shop there again.
Shelly was extremely helpful and explained every detail on the furniture that we picked out. We would highley recommend her to anyone!
Store manager Eric Kaldahl greeted me as soon as I walked in. I told him what I was looking for & within minutes I found my sofa set. He helped moved coffee tables to my new purchase & he was very accommodating. Excited for my new furniture to come in.
Shelly was amazing, can’t wait to do more business with her ♥️
Shelly help me in all my questions and she was very patience with me I thing she deserve a pay raise thank you
Shelly answered all our questions and was so patient with us
This was my second time around with coming in to the Moline Ashley store to purchase dining and living room furniture in the past couple of weeks. Shelly helped me both times and was amazing! I will definitely recommend people to shop with Shelly for their future furniture needs 😊
Shelley was very professional, and made sure we had an excellent experience! Knowledgeable about the products, and got us a great deal!
Shelly's the best! Spent the right amount of time with us and helped get us set up with exactly what we needed!!! Thanks Shelly!
Worked with Shelly and she was fantastic:)
Better than American Freight shop here
Eric at Moline Ashley was fantastic and helped us with all our needs.
Shelly was absolutely amazing! Not only did she get us an extra 10 percent discount for a damaged dresser, she was so helpful. We got an amazing price on a bedroom set! She also led us in the correct direction, to get a replacement cushion, on a previous purchase of ours. The experience this far, has been great! Give Shelly a raise! She made our day.
Shelly made our shopping experience seamless. She was very knowledgeable with the merchandise and pointed us in the right direction for our requests.
Great service- got us the online price discount
Eric was fantastic! I highly recommend working with him. My wife and I really had no idea what direction we wanted to go while purchasing furniture for our new house. Eric helped narrow down our options based on what details we gave him. By the end of it we picked out exactly what we wanted.
Eric was pleasant to work with.
Shelly was amazing! Highly recommended!
Great customer service !
Great experience! Had plenty of knowledge and helped explain differences amongst products.
Shelly did such a great job helping me and my boyfriends family find new beds for everyone :) thank you
Eric is awesome to work with. Very Friendly!
Eric was super helpful and knowledgeable on his product. He helped me select the perfect sectionals for our condo
Eric Kaldahl was great! We had a great experience and he helped us pick out our perfect bed frame and mattress! We can’t wait to get everything. That’s for all the help!
Fantastic experience . Shelly was very pleasant to work with and was extremely helpful in helping us find exactly what we were looking for!
Bill was very helpful, payed very much attention to detail, not pushy, made sure we purchased what we were looking for at the best quality, and it is clear that customer satisfaction is his top priority.
Great service from Shelly! She made sure I found the furniture that was right for me!
Eric Kaldahl was very helpful and nice
Shelly was AMAZING. She helped me and my husband buy our first bedroom set and mattress, and the process was so smooth. She is so personable and fun and really listens to your needs and does what she can to get you what you want. And you can tell she enjoys her job and that matters! Out of what we saw while we were there, you can tell she is definitely the sunshine of the place. You need more Shelly’s! We will absolutely work with her from here on out.
Eric Kaldahl was fantastic! I appreciate the commitment to great service. I will surely be back for my next furniture buying experience!
Shelly was a great help to help get us the best deal possible! Fast and easy at checkout:)
Bill Deatrick was my salesperson. I had called in the morning, and asked him a few questions about a loveseat I was interested in. He was polite, and very quick to answer any questions I had, so I went in the store, the loveseat was in stock!! We met with Bill, he helped tremendously with all of my questions, then proceeded to the sale. Bill was very professional, informative, and a nice guy!! Very happy customer!! Dave and Kari
Shelly was absolutely fantastic! Set me yo with the perfect pillow. We will absolutely be working with her when we purchase our mattress! Thank you Shelly!
Shelly is always wonderful! We have purchased a couple of items from the Ashley in Moline and she is always a pleasure to work with.
Eric Kaldahl helped us from start to finish. He was very knowledgeable about the products.
We had an absolutely wonderful experience from start to finish. Bill was the best - very helpful but also gave us space to look around. Communication was excellent throughout. The delivery guys were professional and friendly and right on time. We've purchased from Ashley before and definitely will again!
They sold us a bad mattress. We called and they said to come and we could choose a new one on them. We went back and they tried to convince us to spend an additional $800. When we refused to spend more and opted for one that would be covered by the credit, they told us they made a mistake and we actually didn’t qualify for a replacement. It was all a big game. We had moved from the area and had drove back for the free replacement. Absolutely disgusting sales behavior. Opt for Big Lots across the street.
Shelly was a lot of help to my fiancée and me in picking out our new dresser set
We purchased floor model ottoman/end tables set and were told it would be wrapped before we picked it up. When we arrived to pickup, none of the items were wrapped. When I asked the store manager about it, he didn't even acknowledge I asked the question. We didn't live locally and had to drive 250+ miles with the furniture completely unprotected. We were so thrilled to find this set, but service after the sale isn't good. Store manager seemed uninterested. Bryce was a good salesperson.
Eric was awesome. Helped us find exactly what we were looking for without pressuring us. Highly recommend!
I shopped at the Moline IL store.Shelly was fantastic. She helped with everything and definitely did not push. I will shop with her again!
We were sold quickly to and all questions were answered by Eric Kaldahl. Very simple and fast.
Shelly was very helpful and professional!
Gladly took my money and even financed with them all to find out they never even scheduled the delivery of my items… $5000 later and no furniture. I have a guest coming and I’m without my furniture because I sold them thinking I’d have my new items in time… and the best they could do was get my furniture delivered five days after the date they said they would. Now my guests have nowhere to sit and they gave me nothing in return for the inconvenience except for “I apologize”. How do you take someone’s money and not schedule a time to deliver their purchase? The store manager was the one who made the sales. Not okay. Let me not forget, I have to make a separate trip to the store to pick up my”free” items (perk of buying an expensive mattress), because the store manager Eric doesn’t trust that I will do my part and return it if I’m not satisfied with the mattress. Funny, given the situation.
Eric Kaldahl was an AMAZING help. Went above and beyond.
My wife and I worked with Shelly at the Moline Il store as we were shopping for a new couch. She was highly knowledgeable and to me personally, more personable and understanding with what I was looking for. She knew the ins and outs of the furniture but she was able to use what we were looking for to help guide us to a couch we liked. I wod definitely go back again and work with her in future when we need additional home furnishings.
Eric Kaldahl, helped me purchase an adjustable bed, frame, mattress, sheets, delivery and literally was amazing! He went over and above to help as my Dad is 87 and needed this asap. What a fine representation of a perfect Manager! Five stars! Thank you! Jill Minnaert
Shelly was great to work with.
Shelly was great help in finding our new mattress and bed set!
Shelly and Eric did amazing! Moline, Il
Great prices, fantastic customer service!
Shelly was so great to helping us great lady!
Bill and Shelly were very helpful and very knowledgeable it was a great experience
Shelly M was great to work with, very helpful, very knowledgeable, I would highly recommend her!!!
Shelly was real helpful. She listened to what we needed and helped us find what we were looking for.
Great customer service!
We purchased a living room set of furniture from Ashley in Moline today, we've previously purchased bedroom furniture from Ashley online. Working with the Moline store was much easier, and Bryce Phlypo is the man to see!!! Fantastic friendly customer service - not pushy!! Great options for protection plans! Quick schedule for delivery! Low prices - big sales happening now!! Go see for yourself and ask for Bryce - he's the best!
We worked with Shelly and she was very nice and helpful.
Shelly was so knowledgeable and helpful. Shelly was friendly. We were able to select a mattress that will give us good rest for years to come. Vey made selecting a headboard seamless. He was helpful in answering our questions.
I bought a sofa earlier today here at Ashley furniture. Earlier in the week I met with the sales associate Shelly. She was incredibly friendly and helpful. When I make a big purchase I like to think about it a couple days and she did not pressure me to making a decision that day. I appreciated that and came back and bought the sofa. The whole ordeal was quick and pleasant. Shelly was very friendly, knowledgeable and kind hearted. I enjoyed the experience and would recommend them to anyone looking to purchase furniture. Oh I should add that the furniture was well priced and of good quality.
Eric and Shelly were great people to work with and helped me pick out a new bed! Very helpful with questions and guidance!
Shelly was extremely helpful! Very pleasant experience. Not pushy whatsoever!
Shelley was very courteous, answered all my questions and helped me finalize the delivery process.
Eric Kaldahl was a great help.
I had a great experience at Ashley Furniture. Shelley was excellent representative of Ashley. She was very patient with me as I couldn't decide what I was looking for in a dining table. She measured tables for me, so many times. If you are looking for something for your home, head to Ashley's and ask for Shelley. You won't be disappointed. Pat Swanson.
Bill Deatrick and Eric Kaldahl were so helpful. They got us in and out with new furniture.
Just bought a chaise from Ashley with the help of Eric Kaldahl. He was extremely helpful!! I needed a couch that would be available within the week. I told him a few I wanted to look at, and he was able to find some that worked within my budget and time limit! I would highly recommend Eric and his team at Ashley Homestore.
I went to get a loveseat, I saw on the Website, to the local Moline store. Rep Shelly, was very helpful in nit only showing me the one I came in for, but several others also, that I might like. If/when I need other furniture or bed, I will go back and ask for Shelly she was awesome.
Eric was awesome. So very patient and helpful. Went above and beyond to get me the right price.
Shelley sold me a mattress and she was very nice and helpful.
Very helpful!
Eric kaldahl was amazing! Such a great help and did amazing throughout the whole process! Definitely recommend him to anyone needing furniture!
Shelly Menes very kind help us in everything
Shelly was very helpful .shpwed us the best deals and very happy tp help us
Courteous, thorough, attentive, and professional.
Very helpful in showing and giving us the best furniture for our new home! 👍🏻👍🏻
Found exactly what I was looking for, Dave McDonald was a great help!
Sales Rep was friendly and helpful.
Eirk and Brace we’re great thank you
Shelly at Ashley Furniture is beyond amazing! She makes the whole experience an amazing one. Buying furniture for our new home was a breeze with her, she’s extremely kind and honest most importantly. She really goes above and beyond to make you happy. Coming in to the store she greets with you a smile and is never pushy. Rather, she lets you take your time. Buying furniture with Shelly made our whole home experience an amazing one. Please ask for her when you come in, also bring in your family and friends with her. If she’s not there, you can always ask for her and they’ll let you know when she’s in. She’s highly recommended! Thank you Shelly for your kindness and honesty!
Bill D. was a great help and an excellent salesman! Thank you for your assistance!
Thank you for the excellent customer service Shelly & Eric!! The delivery men are professional & courteous as well. Thank you :)))
Shelly, from Moline, IL, Ashley Furniture, was very friendly and knowledgeable and helpful in making our decision when we purchased our bed for our RV.
Shelly was so nice and personable. She helped me find what I needed online. I would ask for her next time I shop at Ashley Furniture 😊
Great service. We worked with Eric who took time to answer all of our questions and let us reach a decision without pushing us into a purchase.
So over this store! Our sales person was good but our bedroom set was missing the phone charger 8 weeks later we finally got it. Now we are waiting on our couch so we r sitting on the floor because it was suppose to be delivered today 3/25/23 I even called yesterday to verify it was in and would b delivered with the weather. The lady said yes it’s been here for a week and we deliver rain shine or snow. Now we get a call and can’t have our delivery as it snowed and they already have the truck for tomorrow booked. Now I have to wait longer Monday or Tuesday for my furniture. They need to get it together. Such an inconvenience and no one even called to say our furniture was here!
Ask for Shelly! She’s the best, by far
Eric was such a wonderful helper! Definitely went above and beyond to meet my needs! & My furniture was in stock!
Eric Kaldahl was great!
Store manager Eric was a great help and a wealth of knowledge.
Stopped in Ashely Furniture Store in Moline yesterday, had one of the best experiences I have ever had shopping for Furniture. SHELLY my associate I was working with is the best. Wasn't pushy had my concerns totally in what I was looking for. Within 5 minutes of meeting her I felt like we were old time friends. She even introduced me to her co workers and other customer as her friend Kathy. When I went back today once again she made me feel like old friends. Had an awesome time having her help choose my furniture. I would highly recommend have SHELLY be your associate. Such a pleasure to having worked with her. Keep of the awesome work SHELLY .
Shelly at the moline office was so helpful and would recommend her to anyone and everyone
My husband and I were shopping for a love seat, so we came to Ashley store in Moline, Il. Shelly, our salesperson was very helpful. So we decided instead on two reclining chairs that had lumbar and head rest options. It was buy one get one free! What I really liked was thar there lots of options to pick from. We sat and tried out many love seats and reclining chairs. Thanks Shelly! You helped us make a great choice.
Shelly was amazing to work with and she helped make the process so easy. I highly recommend her!
Shelley was an amazing help through the whole purchase.
Shelly was very helpful yet gave me time to think over my choices
Eric K has been great from beginning to end! Will not go to anyone else for my furniture needs
Shelly was the best! Helped get a great deal on the couch for my new home!
I worked with Shelley and she was amazing. She was always around while juggling other customers. I would highly recommend her over other sales personnel there!
I recently purchased several pieces of furniture from the Southpark Mall location & so did my mom. We are both very happy with our experience due to the excellent customer service we received from Shelly & Bill. They were both friendly, helpful, knowledgeable & provided great communication. I feel they both went above & beyond for us. We will definitely be returning customers thanks to them. I highly recommend Ashley based on our positive experience!
Shelly was great!
Great and friendly service
Eric was Very helpful and item was in stock
David McDonald was so kind and helpful, answering all my questions and spending time with me to make sure I understood. I would search him out again!
Shelley was great to work with when picking out a new mattress for my dad. Found a quality mattress with great service.
Great service by Vey, super easy transaction.
My partner and I have been looking for a sectional for a couple of months now and ran across one we really liked. Shelly was amazing to work with and prioritized us when working with her. Definitely recommend asking for Shelly if you need any assistance.
Shelly did a great job answering questions and got us a real good deal on a bedroom set.
Shelly employee at Ashley furniture is the best most helpful retail employee l have had in long time .
Good service and selection
Shelley was great :)
Shelly was our helper. She was very friendly and helped us without being overly annoying! She double checked that what we wanted we got without pressure to buy the extended warranty or pay extra to have the chair delivered. She even called another store to check availability and see what brand of sofa/loveseat we had previously purchased so that we would know whether the new chair would match. Very friendly and personable!
I ordered the “Bolanburg Dining Table and 4 Chairs and Bench Set” the bench came damaged and I called customer support they said they will replace it. I waited over a year for the new bench and it came damaged again. That set is 1,400$ and this is what I get? I never contacted them again because I figured it was useless at this point. Deff do not recommend buying from Ashley furniture.
Shelly was great to work with and was very helpful
Shelly was very helpful and very friendly.
Eric K. was great! Very attentive and full of information!
Shelly at the Moline store was very helpful and friendly. Made the buying experience a pleasant event. Hope all your employees are as great as her.
Shelly was the best! She helped me furnish my new rental house with some really lovely furniture. She was pleasant, funny and patient.
We purchased a mattress and had excellent service from Eric Kaldahl. He was knowledgeable, patient and thorough in explanations of our options. Highly recommend.
Went and browsed and mer a delightful sales associate Shelly. We left the first day because we wanted to talk about purchase. We researched online and measured. Then went back next day and ordered something completely different. We are very happy with the service from store , looking forward to delivery.
Shelly did a great job of helping me. She is knowledgeable, reliable and very nice. I recommend her highly for a great experience in buying furniture.
I visited here at 7:00 p.m., on 11/29/22. I walked in and there were three workers, all on their phones, one female asked how I was, after she put her phone down and I was about 10 feet past her. As I walked through the store, I noticed at least two other employees, get off couches, while on their phones, and go directly to the back, out of sight. I knew then, I would not give this business a penny of my money. As I was leaving the store, the only people visible was a female, on her phone, at a desk in the middle of the store, and an employee at the front, who hadn't budged, moved his feet out of the way, or gotten off his phone. Spend your money elsewhere.
Very helpful in telling me information I needed to know about product
Shelly was great!
Shelly was a great help in picking out new beds.
We basically had an entire house to furnish and Ashley in Moline was wonderful! We worked with Eric who answered every question honestly & was not pushy at all. We did it a little at a time & each time was a breeze. Eric remembered us every time we went in. We had some slight damage from our last delivery & even though it did take a little while to get the repair scheduled, the repair & the guy who did it were top notch & left our wall in better shape than before the damage! We ended up needing a couple exchanges also & that couldn't have been simpler either.
Great Furniture store! Went in Ashley furniture and I was looking for only Couch and loveseat I ended up furnishing my house! quality and price point have been terrific. Eric the manager was very knowledgeable and sales staff was as well, the delivery was in a timely manner ! The delivery staff was very careful and professional ! Thanks so much Eric !
Dave was awesome to work with! I didn't feel pressured into buying & he was very helpful, thx Dave!!
Shelly was awesome. She wasn't pushy and let us make our own decision on a new mattress!
Shelly is absolutely wonderful to work with at the moline store.
Eric kaldahl super awesome person to work with! Highly recommend!
Shelley is the best she went above & beyond to help me find the perfect furniture for my home !!
Manny was so professional in assisting us with our living room purchase. He explained all the details and pricing options on several pieces for us. Definitely made this experience effortless without any pressure.
Happy birthday Bill D! My wife and I wish you a happy one and thank you so much for your Excellent service today! I highly recommend this furniture store. Pros: -Customer Service -Cleanliness -Zero Pushiness -Great finance plans -Awesome Options Cons: -Haven't shopped here before :) Definitely check this store out for your living and bedroom needs! Again thank you Bill D.
Bill was a great sales rep and very friendly!
Beautiful store! The visual merchandiser does an outstanding job there! Good quality furniture! Like most stores, they've had issues with their suppliers lately, though. Had to wait a long time for our furniture to come in.
Manny was great at helping us find the perfect chair for our grandma!! Great customer service!
Manny was a great salesman!
Before coming here I had been having a hard time finding a couch that I would love. But after receiving help from an employee, Manny, I found my dream couch! Not only do I have a reclining couch with cup holders, but he also helped me with setting up installments so I wouldn’t have such a harsh drop in my bank account! I finally have a perfect couch for my new apartment! Thanks for making this much less stressful!
Went in to purchase a new recliner and am now looking at buying a whole new furniture set due to the way I was treated by manny and crew!! Such a helpful team!!! It's nice to see that hospitality at this level still exist!!
I originally came in to get ideas for furniture to buy online... however after having the most pleasant interaction with an employee, named Manny, I've decided to do all of my furniture shopping here from now on. On top of the top knotch service I was given, there's a great selection and financing options as well!!
Went in to take a look at a few items for my new home, was helped by a young man named Manny who was extremely helpful and answered all the question my husband and I had. We will definitely be back!
Manuel was very helpful when I came into the store. He was very knowledgeable and helped me right away. Definitely has the potential to be a manager at some point!
Manuel the sales associate that assisted us was extremely helpful and knowledgeable about the products he was showing us. I highly recommend him and Ashley Homestore if ever in the market for new furniture.
(Translated by Google) Manny and David helped me with my furniture. Very friendly! (Original) Manny y David me ayudaron con mis muebles. Muy amables!
Manny was very helpful on giving me the information I needed. 10/10 recommend going back to the Ashley store here in Moline!
David was an amazing person gave me everything I needed showed me a mattress that is worth my wild amazing sales person will come shop again!
Shelly was great helping us get our dressers ordered!
Great support by Shelley! Introduced herself and gave us our space as we shopped, which is always an issue at furniture stores. We’ll definitely be back and work with her angry. Great job and thanks!!
I just left Ashley furniture. I walked around the whole store and was looking for a couch and loveseat. Not one person talked to me and asked if I needed help.
Eric Kaldahl was great to work with! Very friendly & helpful!
Shelly is a great sales person. I enjoy your store
Eric Kaldahl was awesome. Go see him!
Shelly was the most amazing helper I have experienced in my life!!! Thanks for the experience!!
Shelly was well versed in the mattress and adjustable platform bed features. She was patient with all my questions and time going back & forth between the different beds and mattresses. She had helpful suggestions and was a friendly sales person. I'm so excited about my wonderful shopping experience at Ashley Home Store and my new bed!
Shelly was phenomenal! She really helped my elderly grandmother make a great financial decision on a couch! We will definitely be coming back for future furnishings!
Shelly has been very helpful on my first visit and my return visits on assisting me in picking out and purchasing furniture!
Shelly was great helping me pick out my future furniture!
Their furniture is nice I bought from them before but I had to take 2 stars off because they don't take your old furniture away but they do go through Once Again Furniture but you have to pay for it & that place will not take it if it's marked up so before you purchase something from Ashley make sure you can get rid of your old furniture first.
We, had a smooth sailing experience at Ashley Furniture. Shelly was, very helpful and, knew exactly what we, we’re looking for. Found it, matched perfectly. Same day. Friendly service. She was able too find and, match our information with the perfect set. Would highly recommend them.
Eric Kaldahl was so helpful!! Great first experience!!
I had Shelly help me buy a new dresser and she was very friendly, knowledgeable, and helpful!
I really don’t think I will ever buy anything from them again. Terrible customer service! I bought 4 bar stools from them and about 4-5 months later they started falling apart. Have had 2 service calls to put them back together BUT that didn’t help! Fell apart and fell off of one! Then dealing with them for MONTHS AND MONTHS and with corporate also. Here we are 6 months later and still nothing! Yes I have talked to the manager in Moline, more than once and corporate many times and still nothing. This is a very bad way to run a business!! And won’t give me my money back! I guess the next step is my lawyer! They can also pay for my Dr bill from when I fell!
Purchased a mattress with the help of Shelly who was extremely helpful. I shopped every mattress store around and Shelly was able to arrange delivery in ONE week, just before my company arrives. All other stores were 4-8 weeks delivery time! Thanks Shelly!
Shelly was very nice and helpful!
I like the products but for the last two visits my experience with the manager Erick at the MOLINE’s store I don’t think to return anymore to here, him is the worst person ever you want to deal with, I don’t understand why him is the manager, he don’t have any idea how important is a customer for the business. Good for the store to have others workers there and save the sales, in my case Manny did the job the manager refused to do
Excellent customer service. Jamil and the rest of the staff were very friendly and attentive to our needs and wants. No pressure sales, but they were definitely there to answer our questions and assist us in our purchase. We definitely recommend them!
Manny was our salesperson and was very helpful found the sofa we were looking for and was kind and considerate. Thank You Manny
Very polite gentleman employees they showed me the right and best prices for what I wanted to look at ! Very helpful and great sales pitches from all 3 ! I will be recommending this store to friends and family !!!!
I came in the other day and saw three workers sitting down, playing on their phone. No greeting, just silence. I as fine, but when I needed help, they were still on their phones. I was annoyed and almost left when a nice lady named Shelly helped me look at some nice sets. I'll definitely be looking for her when I'm ready to pay! Would've gave 5 stars if the three people actually cared about the customers.
Eric, cool guy!
Came into today to find a couch for our new home. Eric was very patient and helpful. Found the perfect fit for us!
We always cross the river and go Moline Ashley for the best experience. They always have the best sales person. This time we had a great experience with Shelly Menes. She was very professional and explained the furniture, options and numbers well. I will love to always visit this place for my furniture.
Excellent service. Shelly was great to work with, she was really nice and easy going.
As soon as we entered the store in Moline, Shelly was there and helped us right away. She was smiling and was so attentive to what we were looking for. She looked the item we wanted on the computer system and found the dresser we wanted. Thank you Shelly!
Moving back into the area and furnishing our new house... came here with my wife and son, had very helpful and friendly staff all around -- the woman who helped us find our couch, Shelly, was great at balancing providing useful info while we explored the store and tried out couches. Not everyone can be that helpful to parents distracted by a toddler! We will be looking forward to the delivery. Thanks!
Eric was the best to make sure we found the best sectional for us! He provided many options and explained the financing process very well! Awesome job!
Eric Kaldahl was the store manager and who helped us today. He was amazing, helped us with multiple price points on several pieces. Really patient, resourceful and very helpful. We left with a whole living room set in a price point we were comfortable with.
Shelly was great and very helpful!!!! I would come back and buy from her.
We had a great experience at the Moline, IL Ashley Homestore. Shelley Menes was a great help. As soon as we walked in, she introduced herself and helped us locate what we were looking for. We are thrilled with our purchase and so glad Shelley Menes helped us! We will seek her out again when we return. Our kids are looking for furniture and they want Shelley to work with them. Teresa and Dan, Clinton, Iowa
Shelly did a wonderful job helping us find the perfect set for our living room that will fit our needs with two playful dogs and a baby on the way. Thank you again! ❣️
Eric and Ja’mil was absolutely amazing! They went above and beyond to make me and my family happy. We got ever thing we wanted! I will absolutely be a return customer! Eric is the best by far!!!!
Ashley is amazing! She helped us in the past and was knowledgeable and sweet to my then 84 year old Mom! We needed furniture again this summer and asked specifically asked for her and she was amazing again!!! My Mom can’t get around to fast and she was so patient:) I definitely will recommend Ashley to anyone!
I visited the Moline store to purchase furniture. One staff was helping a customer and Shelly M was helping another. Once Shelly completed the order for the customer, she apologized for my wait and helped with my purchase. I truly appreciate the awesome customer service that Shelly provided me. She went out of her way to make sure I ordered the correct items. Thank you Shelly M!!!
Shelley was delightful, personal and so knowledgeable and professional, all at the same time! She was a pleasure to work with!
A special shout out to Shelly at the Moline store. Her expertise and personality have brought us back to the store twice this past month for two purchases. We highly recommend her to anyone looking for assistance with furniture and/or decor. I definitely will be back and have already told my friends and family to ask for her when they visit the Moline store.
Shelly was very patient and understanding of what I wanted, please go see her, she is very helpful.
Eric was extremely helpful and attentive. He made sure I was able to get exactly what I wanted and for a good price.
As soon as I walked in the store Shelly greated me asked if their was something specific I was looking for. Shelly helped me find the perfect electric recliner with a lumbar support for my back.
Shelly was very friendly, helpful and knowledgeable and was easy to work with.
We had a very good experience at Ashley in Moline. Shelly was great to work with and would definitely recommend her.
Immediately as me and my grandmother walked into the store, Shelley asked if we were looking for anything in specific and helped us find exactly what we were looking for with no trouble at all and helped us find an ottoman that matched our couch we got a year ago and told us price and how we can come back and get it later or order online. Great customer service, Shelley was really nice and even asked for our names and tried helping us in anyway she could. Definitely gonna come here again anytime I need furniture
Eric was great! Super helpful!
Their sales reps are great! An Ashley associate, whose name starts with E, helped me out a lot. He was knowledgeable about the product, assisted me in purchasing a memory foam matt and offered me a good deal on a box spring and a frame as well. Great job!
Eric and Jameel was great helping me find my furniture for my new home! They really will take there time with u to find what you need! Shop with Ashley
Eric was awesome and very helpful. I would highly recommend this place
Great experience! Eric is great!
Eric was SO helpful in helping us find new living room furniture! He was honest and didn’t try to upsale us which was so refreshing! We’ll definitely be back!
Best service, friendly and so, knowledgeable That is Shelly M. Ask for her. They have lots of choices in stock and for sale. Thank you Shelly M
Eric Kaldahl was wonderful to work with as he helped me find the perfect couch with a great price. He is knowledgeable with the products and will be honest and upfront with you!
Eric did an awesome job helping us find our living room furniture!
Eric Kaldahl was wonderful in helping us find our new mattress!
Shelly was very sweet and extremely helpful in finding my husband’s dream recliner. We’ll be back for any furniture needs:-)
I have had a great experience at the Moline Ashley Home Store located in the mall. Shelly helped me find the couch I was looking for even though we only knew the fabric and color . And on top of that she helped by geting the couch down to a lower price. Overall Shelly has been a total life saver and realy helped me find the furniture that I was looking for. I extremely recomend her to anyone looking to buy furniture at the Moline Ashley Home Store.
Shelly helped make the process super easy and we ended up buying two pieces thanks to her help 🙏
We closed on a new Condo. In need of new furnishings we met Shelly. She was most helpful in detailing present and upcoming discounts and weekly sales. She is well versed in furniture construction for comfort and stability. Thanks to Shelly we found our sofa love seat combination, end tables and other additional furniture
We had a great experience working with Bill at Ashley Furniture in Moline. He went back and forth checking prices and items for us in the storage and making sure everything we wanted would be available. Our only complaint about the couch is that the ottoman has been slouching off the edge of the stand. We love the couches and loved the experience.
Shelley was a very good salesperson, very patient and concerned with her customer. They did not have their office employee and the printer was down. She powered on, did the paperwork, ran to the desk answering the phone, back again to sell me a sofa on the floor.
We were very happy with the service and attention we received from Shelley at the Moline store! We walked in and saw the perfect table and chairs for us. Shelley was most helpful in getting us through the purchase and delivery set up! She is truly a wonderful asset to your company.
I think their stuff is really cute, but I've walked through the store twice this week trying to find new furniture for the house I'm purchasing next month, and wasn't assisted by a single person. Saw plenty of salespeople sitting around and talking on their phones, but everyone was apparently too busy to help me. Looks like I'll have to go somewhere else where the sales people are helpful.
Eric at Ashley was very helpful and friendly will definitely be back soon!
Eric Kaldahl was great to work with and made the experience quick and painless.
Eric was very helpful! We appreciated his expertise and assistance.
On March 12, we had an entirely satisfactory experience selecting and buying a small sectional sofa with the assistance of salesperson Shelly Menes. Shelly was friendly and informative. She listened to our interests and concerns about various sofas and helped us select one that will meet our needs. The next time we need to purchase furniture, we will, hopefully, be able to deal with Shelly again.
Shelly was extremely helpful and very nice! Great experience!
Eric, the store manager, is extremely helpful and knowledgeable. He made buying our new mattress a wonderful experience. Highly recommend this store.
Eric Kaldahl was so helpful and informative!! He was attentive but gave us time to browse and discuss options.
Shelly was a fantastic sales person! I described exactly what I was looking for and she took me right to it! Shelly was professional, knowledgeable and personable! I bought more than I had planned to buy! I’m thrilled with my purchases and with the service provided by Shelly! Call Shelly for all your furniture needs!
Shelley was very professional.
David McDonald is a wonderful salesperson. Really knowledgeable and personable. Chris was also helpful. Great experience.
Eric Kaldahl took great care of is when purchasing our mattress. He was able to answer all of our questions and walked us through financing.
Eric K the store manager was a great help and even matched the price of another store with the item in stocks ready for us to enjoy. 100% recommend
I took a friend of mine to buy recliners she bought two with Linaya being such a great help in helping us showing us many styles to choose from and Bill was very helpful in finishing up the paperwork for our purchase
Best experience ever At the Moline Store with Chris Glover. His customer service skills exceeded excellence. He should be teaching customer service classes. thank you Chris for a great experience, we are very excited to get our new bedroom set.
Chris is the best! We went in looking just for ideas and ended up getting a great couch for an awesome deal
Very good help
Chris glover was very helpful and made our visit worth the time. He was very kind and patient as we took a very long time decided what we wanted
Chris Glover was absolutely amazing and helped us get EVERYTHING we wanted in our price range. He was a huge help! Definitely would recommend asking for him for anyone looking for some new furniture!!!
Eric Kaldahl is awesome!!
Nice store. Friendly sales people. Not too pushy. Good value for money spent.
What a wonderful store manager, Eric Kaldahl, he listened to what we were interested in then pointed us in the direction we were looking for. He was very patient with us and even offered to come in on his day off to help us move forward with our eventual purchase, I would recommend him to anyone.
Thanks Eric!
Shelly was phenomenal! We had been to the store earlier to look at TV stands. We did ask one gentleman for assistance to see the height of a stand. He found the height and told us the height and offered noore assistance. We left to discuss the item and later returned. We were greeted by Shelly and she was EXTREMELY HELPFUL!!!
Had a great shopping experience at the Moline Ashley HomeStore. Would highly recommend Shelly Menes for your salesperson. I truly believe she does everything that she could do to provide you the best experience possible. Would definitely work with her again!
Eric is a great salesman!!! He answered all my questions
David McDonald was awesome .. found our furniture and got the color we needed!!! Thanks!!!!
Shelly was very helpful and I got a super deal!
Shelley and Eric always take expert care of all my needs. Fast and affordable, I can find what I need at Ashley Southpark.
Eric was very helpful and knowledgeable with the purchase of sofa and recliner!
Awesome customer service!! I would recommend Bill Deatrick for your needs. He was very helpful and could answer all my questions on our bed selection. He went above and beyond to make sure we were getting the bed we wanted. He definitely knows his job!! We'll be getting our new bed this weekend & can't wait to use it!!
Shelly was very helpful and answered all of our questions. After a brief walk-through, she gave us space to look around on our own. We went back a week later to buy another piece and we asked to work with her again.
very nice staff, very easy to work with!!
Eric Kaldahl helped us today and did an amazing job working with us and getting us the perfect set!
There's a saying: "Quality, Price, Speed, you can pick two." At most businesses it's normally true, but somehow I got all three at Ashley. I was able to get a great couch at an amazingly low price. It looked like it was going to take a while to get it in stock, but thanks to Shelly's diligence and an almost imperceptible color change I was able to get it in a week (it actually could have been faster, had I been available to receive it). Thank you Shelly!
Great Service, our salesperson Shelly made sure we were aware of shipping delays and checked past orders to give us an accurate estimated arrival date on our furniture. Shelly was very kind and helped us find what worked best!
Eric Kaldahl was extremely helpful and kind helping me to pick out couches for my new house! Great employees and customer service here.
Thanks Shelly for putting up with Jim and I. We enjoyed our experience working with you. Thanks for all your help. She has helped me twice and she is very patient.
Eric K was VERY helpful in the process to pick out our new bed! It’s my fist bed purchase!! I will shop here from now on!
I was able to make a purchase on in-stock bedroom and living room pieces the weekend before Thanksgiving. They were delivered exactly 13 days later on time. I had great experience shopping and with the delivery process. David was a great help in making my way around the store to my end choices.
I had a great experience at the Moline Ashley Homestore. Shelly Menes, Consultant, was an absolute joy to work with. Ms. Menes was very knowledgeable about the items I was interested in and offered some great advice. The process was seamless and easy because of her.
Some of the best prices around for really high quality furniture! And make sure to get the protection, if you don't end up using it, after 5 yrs the send you a gift card! And if you do need it, they can help you replace your furniture! I will be coming back for sure with future purchases
Eric K. did an amazing job! Our apartment has very specific dimensions that we could use. He took the time to make sure that we found what we were looking for! Excellent service!
Eric did a fantastic job meeting and exceeding all our needs tonight. Very knowledgeable, accommodating and very helpful. We ended up buying more than anticipated!!!!
Shelly was a pleasure to work with when it came to finding what we needed. She truly cares about us as a customer and gives us honest feedback. We will be here Customer for life and honestly appreciated all of her patience. I highly recommend her. Thanks Shelly and hope your holidays are as awesome as you are!
At the Moline store, Shelly was great! She went above and beyond, was very patient and nice to work with!
David did a great job helping us custom order the dining room set we've always wanted.
This is the third Ashley purchase we’ve made from Shelly and she’s the best! Always super helpful and honest in finding the best furniture that will work best and hold up for between our kids and dogs!!
Besides walking in and not being greeted until it was obvious I was there to buy a couch they did a great job on the front end of business..the couch purchased however had not even held up after 1 year. Couch cushions have torn repeatedly. We finally caved and used our warranty to get it fixed and 2 DAYS LATER the couch is fraying again. The quality of this furniture has diminished substantially from what everyone had always wanted and raved about. Me, I'm having trouble seeing what the hype was about.
We purchased a sectional from Eric K at Ashley in Moline and had a great experience from start to finish. He was knowledgeable about what was on the floor, availability, and design options. We picked out what we liked, got it for a great price, and it’ll be delivered in less than two weeks! Thank you for your help! We can’t wait to see everything put together in our home.
Eric was very helpful and helped me find my dream loveseat!
David McDonald is a superstar. He was the best part of my shopping experience. Helpful in every aspect. Ashley’s has great furnishings. This is my place to shop for furniture
My girlfriend and I had a great experience at the Ashley store in Moline, IL. Greeted right at the door by David and he made sure all our questions were answered. We ended up buying two sofas that he showed us, along with a recliner that I spotted.
Shelly was awesome, very knowledgeable and friendly! If you ever visit the Moline Ashley store make sure to ask for her!
Was looking at couches and the sales clerk, Shelly M., was very helpful. She showed me lots of couches. I found a couch, but I didn't want to wait 14 weeks. I wanted it sooner.
Shelly was fantastic to work with! Her customer service, explanations, and personality were wonderful to work with. She was so kind and helpful we came back to complete a second order with her! I highly recommend finding Shelly when you need new furniture.
Shelly was great to work with! She was not pushy which I appreciate. She was patient and knowledgeable and extremely helpful! She even helped me find something in stock so I could get it as quickly as possible!
Shelly helped us with a new couch and love seat. She's low pressure, knowledgeable, and pleasant. She said that the furniture could take up to 16 to 18 weeks. We knew that would happen so it wasn't a surprise. She called at 3 weeks and it's all in. What a pleasent surprise! Over all experience was 5 ⭐. Thank you Shelly!
David was very helpful. No pressure at all just availability to help and answer questions. He walked us through the purchase and explained everything very well. Looking forward to our delivery and enjoyment of our new dining set. Thanks again.
David was phenomenal. He was incredibly helpful, took me to exactly what I needed and didn’t waste my time. Great experience!
I left the below review on Slumberland’s home site and I do not recommend Ashley Furniture!!! The sales staff was excellent (RJ Scherbarth). Upon entering the store we were greeted by RJ with a big smile and a welcome to our store and if there’s anything I can do just let me know. ( Now having just left Ashley across the street who had 4 people standing behind the counter BS-ing and not a one of them looked up to even acknowledge us and than we waited several minutes for one of them to come over to our area so we could ask questions about a product however that never happened as they were to busy visiting with each other so we left) With that being said we were over joyed by the way we were greeted by RJ. Then he was very knowledgeable of the item we were looking at and very helpful in getting us the best deal, in fact he matched a competitors price on one item.. I highly recommend Slumberland and RJ to anyone buying furniture. Thank you RJ and Slumberland as you’ve made future customers out of us..
Eric Kaldahl great sales man!
Eric Kaldahl was very helpful and good knowledge. I would recommend other customers.
Shelly was wonderful!! She showed us around and then occasionally checked in with us which was great. We bought awesome furniture from her. Thank you for all your help!!
Thanks Eric and Shelly for helping me find the perfect painting for my dining room! You have the best selection of paintings and wall decor in Quad Cities.
Very helpful salesman and they answered all questions.
My husband and I had a great experience with Shelly M. when shopping at Ashley Homestore in Moline! She was friendly, knowledgeable and we laughed a lot! We ended up buying a sofa and two chairs from her. She made it a great experience! Go see her!
Just bought a sectional, dining room set, and coffee table/end tables from here. Shelly was very friendly and helpful and answered all the questions we had. Shelly and David ensured we got the best deal and the pieces we were wanting!
Eric Kaldahl is the man. Super knowledgeable, friendly, and provides a great experience. Will be back again.
Chris and David are the best
From the minute my husband & I entered the Ashley Home Store, Eric, the Manager, was very cordial & helpful.This was very unlike various other sales personnel or Store Managers that we have dealt with in the past. He was very patient & helpful. Would shop @ Ashley’s again. Thank you, Colleen Crowder
I’ve been looking to get new furniture after moving and shopped around many places. Dave was the most helpful and friendly salesperson I have ever worked with in this industry. I would absolutely recommend working with him, he listens to what you’re looking for and makes sure it’s exactly what you want. Would have given him 10 stars if I could have.
Eric kaldahl was absolutely amazing to work with! Very patient and full of knowledge. I highly recommend working with him!
Eric Kaldahl was amazing, he was patient and helped me with everything I needed!!! Kudos to him!! I would shop again!
I really enjoyed coming in to Ashley! Eric Kaldahl was very helpful he showed me every couch and shared all the plus and minuses. My family will definitely be shopping here for all our furniture needs!
Shelly was top notch and was very helpful and has helped us with every piece we have bought . She is very knowledgeable. She has kept us coming back !!
Came in after my bed frame from ikea broke Shelly helped us out and walked us through everything it was really easy and a very nice experience Thank you Shelly
Eric Kaldahl was an absolute great salesperson! He cared about my thoughts and answered all my questions. He had suggestions and cared about my thoughts. He really went above and beyond!!! Thank you so much Eric. I’ll definitely be back and refer others to you
Great store Great price Eric kaldahl Great sale person please help him get some extra money he just got a new house lots of stuff on clearance he was not pushing me for Furniture we got 5 big sets for only 5 thousand he went out of his way to get us a bigger sale
I recently purchased a few pieces of furniture for my son’s new rental for college from Ashley HomeStore located within SouthPark Mall. Not only did I receive swift service from their associate Shelly, she was very engaging & pleasant! We look forward to having the items delivered soon & we will be back if he needs a few additional pieces!
eric at moline was awesome
My husband and I recently started looking for new living room furniture. While in the Moline Ashley store, we were waited on by Shelly. We explained what we were looking for and she immediately took us to exactly that. She was very helpful, explained different options and helped us get the very best deal possible. We would definitely go back there if we need something else and would definitely look for Shelly. She is special.
Me and my partner went and bought three separate times from them. They were courteous mind and knowledgeable. No one can match their prices. The last time we went on July 5th Eric Kaldahl helped us and was just great. We recommend him.
Shelly was very helpful in helping us find the exact chairs we were looking for. It was a great experience for us.
Third time coming. This place is amazing. The service and prices are top notch. Eric Kaldahl is amazing.
Nice atmosphere and Shelly was a Great Help and looking forward to getting her help again, Thanks again Shelly it was our pleasure, At the Moline, Il store
Shelly was very helpful and took her time showing me many options to meet my furniture needs. Thank you Shelly!
Eric kaldahl. Was not pushy but helpful.
Eric Kaldahl did a great job finding us exactly what we needed. He helped us get to the best price on everything and was transparent about everything. Will definitely come back.
The people are so friendly and helpful! I love my new furniture! Eric K is amazing!! He rocks!!
Very helpful
Eric Kaldahl was Great!!!!
Shelley was the associate who assisted us. She was very attentive, but thankfully not smothering while we shopped. Shelley really listened to our needs and directed is to various items she thought we would like. With Shelley’s help, we purchased two pieces of furniture. I wish all sales associates were as kind, friendly and helpful.
Eric. KALDAHL was AMAZING!! I needed a mattress and his knowledge of the different mattresses were very helpful!! I knew what I wanted and he took me straight to it. Not to mention he was patient with me. I appreciate that!! AWESOME store great customer service!! I WILL BE BACK!
Worked with Shelly today and truly appreciated her help, gentle assistance, and interest/care. Thanks, Shelly!
Eric was very helpful in helping us find furniture for my new apartment!
Service was great staff are very polite there is a great chair that can pair with Bluetooth and there is speakers in and under the chair it also provides wireless charging and has a usb. This is the perfect chair for someone who loves to pass the time away by just listening to music , it would also be Good for watching shows for a long period of time. Also thanks to bill for the assistance!
Today I bought a dining room and Shelly took care of me. Incredible saleswoman, super friendly, very nice, she left me a very good shopping experience and wanted to return to the store.☺️☺️☺️
Bill was the best. Helped us get an entertainment center we have been wanting for years, and at a great price. Very easy to work with. Highly recommend this store and Bill.
Eric kaldahl was an amazing person to work with getting our new beds for our home highly recommend
Eric Kaldahl was extremely helpful through the purchase and got us all the best deals! Thanks for the all the help!
Lots of cheap furniture at expensive pricing... disappointment!!!
I was able to find the best mattress thanks Eric Kaldahl! I would highly recommend getting a mattress from him, he takes time to invest in his customers and gives them the best deals possible! Thank you Eric!
Eric Kadahl was amazing!! We were in a bad situation and he helped us get what was needed fast!! Thanks Eric for everything you have done!!
Eric is a great help!, He knows his furniture, he seems to remember everything, is well organized, and explains things well! I can't wait to see what my new house looks like with new dining room and living room furniture.
Eric K was great! Very knowledgeable and attentive. Explained everything and helped me make my decision by providing needed information.
Kristy was very kind & helpful. I found exactly what I was looking for , even after going to a few other stores.
The store was truly the best. Very polite and quick with information. Thank you.
Prices to high
Took us no time at all to find what we were looking for with help from Eric Kaldahl. He made everything easy and quick!
I was recently shopping for a sectional & David was there to help me. I told him what I was looking for & he directed me to all available options. I found one I really liked but wanted to think it over. Came back a couple days later. David was there & told me there was even more of a sale on the sectional I was looking at. I made the purchase & bought the warranty with the money I saved on the sale. David was very helpful & friendly & attentive. I would recommend him if you are shopping for furniture. Thank you.
Kristy was awesome! Helped us pick out the perfect recliners. Thank you!
Eric Kaldahl did a great job
Bill and Shelly were fantastic!! I explained what I needed and they found it for me right away. They were very helpful. I normally don't like shopping but they made it easy. I went to three other stores prior to going Ashley's in Moline, and couldn't find a soul that wanted to be helpful. I will be going back to Ashley's in Moline. Thank You Bill and Shelly!
Eric Kaldahl was very helpful in helping me purchase furniture for my first apartment!
Amazing selection, awesome decor and Eric Kaldahl was very helpful! They let you browse without breathing down your neck! Great store!
I was able to find everything I needed. Eric K was great and very helpful. I felt he gave me a great price and service.
Eric was awesome! He explained everything about our purchase. Very knowledgeable very helpful
I had a very good experience at this store! Was looking for a sectional and was helped by Brandon and Felicia, they were both very helpful and friendly! Then I finished up with Amy also very friendly and helpful!
They had a great selection of furniture. I’d like the way the store was set up. We dealt with Bill Deatrick he was a great help he went over everything. He was extremely helpful in our decision and didn’t hover or pressure but was there to answer questions
The salesperson, Bill Deatrick, was very knowledgeable and helpful, willing to take the time to fully explain the pros and cons of each furniture we looked at.
Great selection of furniture and room decor. Friendly and helpful workers like Jeanne.
After lots of shopping we came to Ashley. Eric the manager made the process super easy. In a no pressure environment. He was very knowledgeable about all the products in the store with the ability to answer all questions. We will be back to buy from him again.
Looking for a new sofa and not one salesperson was available. I walked out and went to Slumberland and bought one!
Eric was a pleasure to work with during my shopping experience!
Eric at moline is on his JOB today was at my side and answered all my ?s with great answers he is the best
Eric was wonderful! Found everything we needed for our home in a short amount of time. Highly recommend!
Great staff, very helpful. Found what we were looking for at a great price
It was ok, didn't find what I was looking for
Really nice furniture and a helpful staff!
Beautiful
I was so pleased with the level of customer service I received. I live in Chicagoland and Bobby helped me purchase a couch over the phone for my mom who lives in Bettendorf. Everything was sold out online, I&'m happy they made it so easy for me to purchase an item from the store. And I&'m happy with the price I got too.
I was so pleased with the level of customer service I received. I live in Chicagoland and Bobby helped me purchase a couch over the phone for my mom who lives in Bettendorf. Everything was sold out online, I'm happy they made it so easy for me to purchase an item from the store. And I'm happy with the price I got too.
Ashley Furniture - Moline IL Makayla - Assistant store manager Lexi - customer service repeat customer - furnished living room, dining and bedroom only giving 1 star to make this post otherwise it would be negative ⭐️ Worked with Makayla on several different purchases and ended with a good experience. Purchased a king size mattress that was defective. I was given store credit to replace the defective mattress. after receiving the replacement within a week I knew it was not a good fit comfort wise. I requested to exchange and was asked if I had purchased a mattress cover for the replacement mattress. I explained that a mattress cover had already been purchased for the first defective mattress which was less than a year old. I was told that because I did not purchase a 2nd mattress cover with the replacement mattress I was unable to do an exchange. the reason for this is because if I had bought their meaning Ashley’s mattress cover then Ashley would be able to resell the mattress! please help me understand how in the world would that be ok to resell a mattress in these times with Covid, 2nd of all what if I had bought the cover but didn’t put it on how would you know??? but you would still resell it! that’s wrong in every way! this was just an excuse not to except it back. we lost out on money spent but ashley lost out too because I would not spend another dime in that store again. my other issue is the poor customer service Lexi provided. your customer service is as only good as the organization. the CSR was rude, did not listen too one concern and over talked me the entire time. I asked to speak to a manager and waited for 15 minutes on hold then transferred back to the store. I then requested a call from the DM to get a call and be told that they do not do the “he said, she said thing” called the store to come to the conclusion that excepting the mattress back would not be a win for Ashley. this was the short version and I tried to explain the best I could for reviewers to get the gist of the complaint. unfortunately there are not many furniture store options in my area. I will be glad to shop online or visit the neighboring state and spend my money there.
Ashley did it again. We revieve a coupon in the mail for $50.00 off any order over $100.00. No whwre on the coupon does it state excludes anything, just $50.00 off a $100.00 purchase. We arrive atvthe store with cpupon in hand, with the goal of purchasing lamps for our new home. Salesperson comes up and asks us how she can help. We explain to her we have a coupon and would like to use it on some lighting for our home. We know we can not use the coupon online as that is clearly stated on the coupon. She allows us to look we find a set of lamps we like we tell the salesperson we would like to purchase them. She takes them to the counter rings us up after 10 minutes of having log in issues with the computer. She tells us our total, we remind her of our coupon, she pjones someone asking if we cannuse the coupon. The person on the other side of the phone line states we can not use it on accessories. I ask for the coupon back. I read and reread the coupon inform the salesperson no where on the coupon does it state that. She asks if we still want the lamps and i say no and walk out. Final draw for Ashley furniture, after having no customer service again. We have a house to fill with furniture, we have spent a couple of grand thus far with Ashley, after this no thank you. Lazyboy will continue to get our business, a bit higher pricing but great quality furniture, on time delivery and overall great customer service.
Ashley did it again. We revieve a coupon in the mail for $50.00 off any order over $100.00. No whwre on the coupon does it state excludes anything, just $50.00 off a $100.00 purchase. We arrive atvthe store with cpupon in hand, with the goal of purchasing lamps for our new home. Salesperson comes up and asks us how she can help. We explain to her we have a coupon and would like to use it on some lighting for our home. We know we can not use the coupon online as that is clearly stated on the coupon. She allows us to look we find a set of lamps we like we tell the salesperson we would like to purchase them. She takes them to the counter rings us up after 10 minutes of having log in issues with the computer. She tells us our total, we remind her of our coupon, she pjones someone asking if we cannuse the coupon. The person on the other side of the phone line states we can not use it on accessories. I ask for the coupon back. I read and reread the coupon inform the salesperson no where on the coupon does it state that. She asks if we still want the lamps and i say no and walk out. Final draw for Ashley furniture, after having no customer service again. We have a house to fill with furniture, we have spent a couple of grand thus far with Ashley, after this no thank you. Lazyboy will continue to get our business, a bit higher pricing but great quality furniture, on time delivery and overall great customer service.
Eric helped us find exactly the right couch for our house and made sure we got the best deal possible. I couldn't have asked for anything more than that.
Eric helped us find the perfect couch!
I worked with Shawn B on a sectional purchase. He was very patient with all my questions and when I changed my mind several times. I will ask for him in the future and would recommend him to others.
Eric was a great help and worked with us to put the perfect package together. We will defiantly back for accessories!
We purchased a sectional from here last year, and I’ve never experienced such poor communication, customer support, and to top it off poor quality. We first ordered our sectional and ottoman in the beginning of November and were told that we would have it in two weeks. Two weeks go by with no word from them. I call to check on the status of our order and they then tell us that the order will take an additional two weeks to come in because multiple pieces of the sectional were on back order. They schedule the delivery and on the day of delivery we receive a call stating that they are unable to deliver a piece of our sectional because they forgot to attach the feet and were unable to order just the feet separately. They delivered the other pieces of the sectional covered in styrofoam pieces and one piece did not have the fabric stapled down properly on the under side. We had to wait an additional month for the last remaining piece of the sectional and for a new piece to replace the piece with the poorly stapled backing. Now here we are not even 1 year of owning this sectional and the fabric is so cheap that our dog’s nails have gotten caught on it in three different places and has ripped the material. A complete communication nightmare, and clearly not the quality furniture that they claim. Save yourself the headache and shop for furniture elsewhere.
Great prices and great salesman, however overall communication has been poor to nothing. Ordered many pieecs for our new home. We were told a date when the furniture would arrive, with the understannding of CoVid, we knew it would be longer. 6 weeks tovthe date we were suppsoed to get the furniture, no phone call or returned calls to the messages we left. Went to the store confronted the salesman and he was very apologetic. Returned our delivery fee and delivered the pieces of furniture that were in. We were given another date to when the rest of our furniture would be in. Delivery robo called stating furniture would be dleivered in 10 15 minutes.....Delivery guys show up with only 2 of the 4 pieces, delivery guys give info stating we should have received a call. Bottom line, Ashley will take your money and forget about the customer, they provide no communciation or keep u informed as a customer to what is going on with your furnitute. We understand there are back orders and with the pandemic deliveries will be slow, with thatbin mind do not give delivery dates and assurance furniture will be there.Goingnon 10 weeeks and still dont have our complete sets.
I purchased a Tempur-Pedic flat low-profile (5") queen foundation from Ashley Furniture HomeStore in Moline. The product was in stock and the delivery was quick. I would not hesitate to order furniture from this location in the future. The salesman (Brandon) was very helpful and professional. He even recommended a bed frame manufactured by Glideaway in St. Louis. I had never heard of Glideaway before and am very pleased with the product. Thank you, Ashley !!
Eric Kaldahl was very helpful in my purchase of a new love seat and sofa.
Amazing experience. Eric was wonderful. No pressure situation and we found the mattress of our dreams. We appreciated the experience.
Eric was amazing at helping us pick out a mattress
Finally, about to receive my couch tomorrow so I cannot speak about the delivery process. However, my time with Ashley has been frustrating. I went into the Ashley store about 7 weeks ago and they had great deals on their couches (almost all of them were 40% off) so I purchased one. The salesman gives me a 2-4 week ETA and all was well. 4 weeks pass, and I haven't heard anything from Ashley. So I have to call THEM and they tell me they have no idea why the salesman told me 2-4 weeks it should have been 3-5. Another week goes by so its the end of the 5th week. Guess what? Once again didn't hear anything so I call them. Turns out that the manufacturing facility is bottle necked and they tell me Mid-July, but there is a shipment coming in later that week so it could be in soon. Just to segway off of that statement, it was almost as if they had no idea what was coming in on their delivery trucks, like it was a guessing game and a surprise to what furniture they were getting. In this day and age I don't see how they couldn't know what furniture they are receiving on a delivery. Turns out my couch was on that delivery and I should get it tomorrow.My main issue is that Ashley never once reached out to me to let me know that the ETA is going to be longer than what I was told and that I always had to reach out to them. Not good customer relations if you ask me. I also understand a pandemic is going on and that wait times are longer, but instead of just repeatedly telling me one more week I would have been happier being told a longer wait time from the start rather than just telling me one more week.
The absolute worst customer service I have ever had. Have been trying to get our 4 month old bedframe fixed or replaced for a week and have not been able to find a resolution. Any level of communication would be an upgrade to what you guys have offered.
For a WHOLE WEEK at this point we have been dealing with a broken bed frame. When I finally had someone call me back earlier today they were going to get the parts to fix from the warehouse and call me back to schedule a time for a tech to come out. I was under the impression that I would hear back shortly. It is now 5 hours later and I have had no further contact. This has been the absolute worst customer service I have ever received. How is it so hard to have communication? This has been beyond frustrating. After this sort of treatment I will be looking to make future purchases elsewhere.
We just recently purchased a couch from Ashley Furniture. Mikaela Schmidt was our salesperson and she couldn’t have been better. She was polite, friendly and very helpful! Very patient, answered all our questions. When we came back to finish our application for financing with Synchrony Bank, Angelina Martinez helped us. Synchrony said it was ready to be approved but we had to go to a website, make a short video and scan his drivers license. They kept making him do it over and over. Angelina called them back and did everything but stand on her head to get them to cooperate. She had the patience of a saint. We ended up telling Synchrony we were not going to do business with them. What a nightmare. Angelina then did an application to Wells Fargo and in less than 5 minutes had it all approved! .
The 2 guys that delivered the couches unnecessarily took apart our slider door as. Broke the lock on it. It&'s a brand new house. Beyond pissed.
The 2 guys that delivered the couches unnecessarily took apart our slider door as. Broke the lock on it. It's a brand new house. Beyond pissed.
Very satisfied! Daniel Rogers did an amazing job for us. Thank you so much. Update. After spending a ton on our entertainment center we came back today to look at new couches. We were a bit insulted when the sales guy Erik referenced “our budget” that killed your sale and for people that have been loyal to Ashley Furniture with high limits on our Ashley cards we will have to go across the river from now on.
Love this place. Eric and Atalissa was AWESOME to deal with. Go here for all your remodeling needs. Kirk & Stacy Vollrath
Eric was so helpful and super friendly! We found furniture we love, Fele'cia and Jenny are awesome as well.
Sales person Megan was awesome but communication as a company is lacking. We were suppose to have a sectional, ottoman, a couch, and another ottoman delivered. All were in stock (which was a big deal and didnt order a different couch because it was back ordered) and spoke to a delivery scheduler while in store. Scheduled delivery for 5 days later as it was the soonest they could deliver. No worries right?... come Wednesday we get a call. One of the ottomans is not in stock and wouldn&'t come in until the following week. Okay... that&'s fine I guess as long as we get our couch. Well, delivery truck showed up and there were two ottomans and one couch. The other couch (sectional) not on the truck. When questioning the delivery guys (one in particular) he said &"you can call them when we are done-we are a long way from home and want to finish&". The other two gentlemen were very nice but Father Time (as he will be known) was rude. Get a different job if you don&'t like it. They showed up in a enterprise truck and basically contracted out by Ashley Furniture. We called the store and customer service to get an answer as to what happened. One person said it was damaged upon arrival and another person said it missed the transfer. We called both Friday and Saturday and was told the person that knew what happened would return Monday. I am surprised for Ashley being such a big company that they rely on ONE person to know anything. God forbid if they were sick or quit, then they would really be in a pickle!We get a call today and the couch is getting transferred from the warehouse but the earliest delivery is Saturday-- so it takes almost two weeks for an &"in stock&" item to be delivered. Each person we spoke to were nice enough but there was no resolution-- spending thousands of dollars in a store that will happily take your money but not deliver on their promise. If you are okay with this, then I highly recommend them. If not- maybe try someone else not affiliated with Ashley Furniture.
Sales person Megan was awesome but communication as a company is lacking. We were suppose to have a sectional, ottoman, a couch, and another ottoman delivered. All were in stock (which was a big deal and didnt order a different couch because it was back ordered) and spoke to a delivery scheduler while in store. Scheduled delivery for 5 days later as it was the soonest they could deliver. No worries right?... come Wednesday we get a call. One of the ottomans is not in stock and wouldn't come in until the following week. Okay... that's fine I guess as long as we get our couch. Well, delivery truck showed up and there were two ottomans and one couch. The other couch (sectional) not on the truck. When questioning the delivery guys (one in particular) he said "you can call them when we are done-we are a long way from home and want to finish". The other two gentlemen were very nice but Father Time (as he will be known) was rude. Get a different job if you don't like it. They showed up in a enterprise truck and basically contracted out by Ashley Furniture. We called the store and customer service to get an answer as to what happened. One person said it was damaged upon arrival and another person said it missed the transfer. We called both Friday and Saturday and was told the person that knew what happened would return Monday. I am surprised for Ashley being such a big company that they rely on ONE person to know anything. God forbid if they were sick or quit, then they would really be in a pickle!We get a call today and the couch is getting transferred from the warehouse but the earliest delivery is Saturday-- so it takes almost two weeks for an "in stock" item to be delivered. Each person we spoke to were nice enough but there was no resolution-- spending thousands of dollars in a store that will happily take your money but not deliver on their promise. If you are okay with this, then I highly recommend them. If not- maybe try someone else not affiliated with Ashley Furniture.
Chad was a great salesperson! Listened to my needs and was very patient with me through my indecisiveness. Thanks for the awesome service this evening.
Thanks to Eric Kaldahl and Ms. Jenny I'm now the proud owner of a. Brand new bedroom set. Best customer service I received in a very long time
Friendly staff, very informative without being pushy.
James helped me pick out my living room couches and it was the best experience I have had when purchasing new furniture. He was extremely friendly, courteous, and helpful. I would definitely buy from him again.
Great. Very courteous!
I went there to buy a living room set. Eric Kaldahl was great to work with. I was not sure what I wanted. However I did know how much I could afford. I have very large dogs which then makes a difference in what kind of fabric is best. Eric took the time to go through fabrics as well as looked up pricing for many different item . He was kind and curtious. He also gave me privacy to discuss with my spous . We purchased the items. Thank you.
Eric gave me the best price possible. I won’t buy furniture anywhere else! I highly recommend choosing him for the best deal.
Eric was very understanding and extremely helpful!
I have been looking for a recliner for 6 months. Today as I entered your store sales person James Brooks greeted me and with in 5 min he found me the perfect recliner at a great price. Thanks James for your outstanding customer service.
Great experience with the whole team , very professional and very helpful in my purchases, definitely would recommend them to anyone no matter the decor, McKenzie , was very helpful too , A great experience for me and my daughter!!!
My wife and I stopped into the Moline store to price bedroom sets and mattresses. We were approached by salesman James Brooks. He asked if we were looking for anything in particular and we said we were just looking at bedroom sets to see if we liked anything. We noticed a sale of 20% .He told us that there was also another 20% off that. We thanked him and he left us to our looking. We liked that he didnt hover and pressure us. We left the store to do some additional shopping. On our way out to head home we stopped back to look at the mattresses and James greeted us and asked if we had any questions about the mattresses. We asked if he could quote a set for us and he did and told us to try out a few to see which we were interested in. James is not pushy. He is very friendly and after spending some time with him we decided to go back and look at a couple bedroom sets and ended up picking one and a mattress. Would highly recommend James to anyone looking to buy furniture. The paperwork didnt take long either and the girl helping with the paperwork and the manager were really nice too. We will definitely buy here again!
My experience with James, Jenny, and Mike, was like we've known each other for years. They made me feel at home. Very polite and pleasant. James helped me to pick out a very comfortable livingroom set that didn't sit to low, since it's hard for me to rise from sitting to low. Mike and Jenny were are very helpful. They all seem very knowledgeable, about the furniture and matching up accessories. I would like to thank them all for my shopping experience.
Eric Kaldahl did a wonderful job helping us pick out furniture. Even went out of his way to get me a much needed Mountain Dew to quench my thirst. Highly recommend!
Very professional and very welcoming james Brooks handled my order for me and got exactly what I needed and wanted couldn't be more satisfied
James helped me get myself a new awesome recliner for gaming.
Beautiful furniture
We were helped by James and he was awesome during our shopping experience. He was knowledgeable, friendly and extremely efficient. We will definitely be returning for future purchases!
When my wife & I first walked in James Brooks greeted us and asked how he could help . He showed us different sets of dining chairs , with no pressure to buy. It was such a nice experience we came back a week or so later to purchase a couch with James .
I found an Ashley mattress on amazon that I liked and decided to go into the local store (Moline) to buy it instead of on amazon to support local business. But they didn’t have that one in stock. The salesman then said there was one at another store. I asked if they could get one and they didn’t seem like they wanted to make the effort so looks like I'll be buying something else on amazon.
James was awesome very knowledgeable about products
Great friendly staff and expert management that goes above and beyond for every customer! Plus an absolutely beautiful store!
Eric was super helpful and kept to my price point. He sat down with me and looked and got me the best price. Very personable. Had no idea he was manager. I will be back for more furniture and will definitely refer friends.
Eric rocks! Totally didn't know he was the store manager. He was SO helpful and accommodating! No high pressure selling but gave us a lot of ideas.
Everyone is very polite here. Daniel helped us very well and showed us all the options we had with picking out two different couches. He was very patient when being indecisive on a couch. The lady who did the paperwork was very nice and answered all the questions we had.
I recently went to Ashley homestore in South Park Mall and Bobby was our consultant and helped my fiance and I pick out the best furniture set and mattress for our bedroom. He was very nice and helpful and answered all of our questions and beyond that. Definitely glad with our experience and will be shopping there again in the future.
Excellent customer service at Ashley Moline today! Thank you James and Amy!!
Shelly Menes was an Awesome help to us. We went in looking, not expecting to buy. She directed us to exactly what was needed in a sofa and love seat. I ask for Shelly as I pass through the Ashley store often while shopping and noticed that Shelly always greets me. She was quick to assist, answered our questions and researched on line finding us the best price possible. We will definitely recommend Shelly to friends and family. Service with a smile, one stop shopping, Exemplary Customer Service skills are hard to find. Ask for Shelly in the Moline store. You won’t be disappointed.
Helpful and friendly staff.
Had a great time with James!
I just love James, he was so helpful in helping me pick my new furniture.. Love it!!
James is great. From the Chicken Lady.
James was very good to deals with. We had a great experience. Best price in the quad cities.
James was very helpful and answered all my questions.
James Brooks provided great customer service to us and will come to him for future services, thanks James !
Worked with James on getting a mattress cover, also worked with him a year ago with a sectional purchase. He was very helpful and professional, and he has a great personality. Was truly a very enjoyable experience. Plus the products are great. Love my sectional, and I'm confident I'll love my mattress cover! Will definitely call on James the next time I need something!
Awesome staff! Great pricing and quality! Ask for James!
Amazing customer service, price and quality! Ask for James!
If you want the best quality for the cheapest price. GO HERE! Not just to Ashley's but to their Southpark Mall location. Ask for James, if he's not available ask for Bobby. Regardless of who's available, Young the store manager will make sure you taken care of. I own a few Airbnbs in the area as well a a couple electronic repair shops that have gaming areas in them and have used this Ashley furniture to furnish them all. Let's start with my experience with James. He was my first salesman I worked with. I walk in in literally some SpongeBob pajama pants, a cut off t-shirt and some bad bed head. I don't look like I can afford a a chair much less 3 sofas. That didn't stop James from approaching me as soon as I get in the door. He attended to me like I was wearing a Versace Suit. He got me the best pricing anyone has ever given me at Ashley Furniture (mind you I've been buying from Ashley for 8 years from Virginia to Iowa to Illinois). He was able to secure me three sofas (amazing condition) for under $1000 with free shipping. I came back in a little over a month later to furnish my 4 bedroom house I just closed on. James wasn't there so Bobby helped get a furniture package together for me. Great guy, very helpful and very understanding. James wrapped up the same with his trademark great pricing and I was out the door with a plan for delivery of over $5000 in furniture. We've had a few issues with delivery (contractors they have no control over) and Young the manager has gone to great lengths to correct and even compensate for any and all issues I encountered. They make the furniture buying experience as a whole incredibly stress free. I highly recommend Ashley, but even more so this specific Ashley branch managed by Young. He and his team most definitely are the epitome of what your looking for in a shopping experience.
If you want the best quality for the cheapest price. GO HERE! Not just to Ashley's but to their Southpark Mall location. Ask for James, if he's not available ask for Bobby. Regardless of who's available, Young the store manager will make sure you taken care of. I own a few Airbnbs in the area as well a a couple electronic repair shops that have gaming areas in them and have used this Ashley furniture to furnish them all. Let's start with my experience with James. He was my first salesman I worked with. I walk in in literally some SpongeBob pajama pants, a cut off t-shirt and some bad bed head. I don't look like I can afford a a chair much less 3 sofas. That didn't stop James from approaching me as soon as I get in the door. He attended to me like I was wearing a Versace Suit. He got me the best pricing anyone has ever given me at Ashley Furniture (mind you I've been buying from Ashley for 8 years from Virginia to Iowa to Illinois). He was able to secure me three sofas (amazing condition) for under $1000 with free shipping. I came back in a little over a month later to furnish my 4 bedroom house I just closed on. James wasn't there so Bobby helped get a furniture package together for me. Great guy, very helpful and very understanding. James wrapped up the same with his trademark great pricing and I was out the door with a plan for delivery of over $5000 in furniture. We've had a few issues with delivery (contractors they have no control over) and Young the manager has gone to great lengths to correct and even compensate for any and all issues I encountered. They make the furniture buying experience as a whole incredibly stress free. I highly recommend Ashley, but even more so this specific Ashley branch managed by Young. He and his team most definitely are the epitome of what your looking for in a shopping experience.
We picked out our couch and James helped us with financing and helped us with setting up delivery! We received our couch today and their delivery men were very professional and worked with our tricky basement stairs. Great experience!
Just went by to browse since I was at the mall, they have very nice furniture and so far the items I bought I like very much
Alissa was extremely helpful and not pushy and helped us find exactly what we were looking for!
Two months ago I bought an Chime 8" Twin Mattress in a box. James Brooks is the best salesman I've had a pleasure to deal with, I came knowing what I wanted and we got the sales order made and me out the door pretty fast. I'm starting to wish I would have let him sell me on a 10" instead because of what I ended up with. Unfortunately I had to pick up my 8" Twin Mattress in Davenport since they didn't have it in stock at the Moline store. I figured it wouldn't be any big deal and it wasn't until I got home and followed the mattress guidelines in getting it set up only to find out that something wasn't quite right about it. No matter how much time passed the mattress didn't fully expand like my brother's mattress and they were supposed to be the exact same mattress. It doesn't even feel like it has the correct amount of springs in it, I'm pretty sure it's a defective mattress because my brother supposedly has the same mattress but his feels like it has two layers of springs in it and mine feels like it only has one even though they're the same model number and everything. I was told when picking my mattress up that if there was any issues with the bed I'd have to pay to have it shipped somewhere for them to look at it and all this complicated nonsense. So I guess I'm stuck with a lemon because I can't be without a bed and I'm not paying to have it shipped anywhere.
I am blown away by the service I received today. This is the first set of furniture that I have bought brand new and I had a lot of questions. Luckily my sales person, Alissa, answered all of my questions that I had. She was very knowledgeable about the products they had in the store, the delivery dates and the whole process. I wasn't planning on buying today but the sale they had was too good to pass up. I then went over to the mattress section and started talking with Young, who is the store manager. Even though I didn't end up buying a mattress, I feel like I left with the knowledge I will need when I decide to make that purchase. I felt well taken care of. Thanks Alissa and Young! I will be back soon :)
Inflexible delivery schedules, with no solution or resolution. I ended up getting a refund because they became too hard to work with getting an acceptable delivery day/time slot. Management at the store and delivery service failed to adjust a delivery even after promising me they could make my schedule work when I bought the furniture. Just be aware of this if you’re having furniture delivered.
Had a problem that accrued at a diffrent store and chose to take my business to thr moline store and i was empressed in james smiths customer service. Will go there from now on
James was the best sales person I have ever encountered. He made sure my items were in stock and walked with me every step of the way. I will most definitely be going back to request and work with James Brooks !
Katina was very helpful, friendly, and exceptional at her job.
I loved Bobby. He was so helpful and remembered us from our previous visit. Front attendant, Mikayla, was very nice too. I will return for any future furniture needs.
We didn't expect to buy anything but we were blown away! We were over an hour from home, our local store didn't have what we wanted, and the minute we walked in the door, it was like Bobby Died read my mind! We found the perfect set in minutes!! Plus, he got us a great deal, financing and shipment in just a few days! It was worth the drive and we will definitely be back to see Bobby in the future for our furniture needs!
Funny when I go in wearing my suit and tie every sales person in the store talks to me and has sold me couch love seat and bed.. but when I come in wearing work clothes they stare and follow like I'm gonna rob the place and won't speak... Won't spend another dime there.. sad part is went to buy a new 2300 dining set!
Walked in and was immediately hounded for my information. When you say you want to purchase something, it is the sales representative's job to make sure they write down the correct model number and other information. But because they did not deem it necessary to check to make sure, they ticketed the incorrect item. Now I did not think that I needed to double check that the correct item was ticketed (BECAUSE IT IS NOT MY JOB TO MAKE SURE YOU DO YOURS CORRECTLY), I purchased the table and picked it up myself. After carrying it up 2 flights of stairs, opening the box and realizing that it was not the table that I had wanted, I called the store and requested that they pick up the table that I hauled up myself. The store manager Jim, informed me that he cannot have someone out to pick up the table for almost 2 weeks (Having a table sitting in the box blocking the path is not acceptable). Not only that, but the table that I had originally wanted to purchase will not be delivered for 4-5 WEEKS. Jim had the audacity to assume that it would be okay to have a table in a box sitting there for that long. After refusing to send someone to pick up the table ASAP, I have resorted to hauling this table back piece by piece. After which he directed me to call their support line because (They can deal with this further) I was informed by the help line that they are not able to do any of which the MANAGER said they could. Needless to say, I will be receiving a full refund, I am going to have an extremely frank discussion with the "Manager" (Jim). I will also be contacting the store manager. Do not under any circumstances shop at this location. And if you do, please check to make sure that the sales representatives actually do their job and not jump the gun. Update: The store manager stepped in and offered a discounted price on the table I had originally requested. He went above and beyond to ensure that I received the correct table in a short amount of time.
Amy Emery at the Davenport IA store was terrific to work with (adjustable bed)! In addition, the delivery fellows, Jamie and Rob, were awesome! Another store in town couldn&'t get the same type of bed into my apartment so they took it back. Wouldn&'t even try to turn it around so they could get it in. It took them over an hour to decide they weren&'t going to bring it in. The district manager even came over to check out the situation as they had 2 others they couldn&'t get into homes that day. Something is wrong with this picture! Anyway, Ashley Furniture people are the best! A big thank you to them! PS. They were on time and very courteous!
I haven't done any furniture shopping in years. Walked into the store mostly just to look. Ended up buying several pieces. Found the sales person Bobby Dowd to be patient and helpful overall a very good experience.
Jim was fantastic. He listened to all of our concerns and suggested many great options that we loved. He gave us space when needed and when we finally decided on the couch/love seat we wanted, the sale process was quick and painless. Very knowledgable. 10/10 will go to Jim again. Couch and loveseat will be delivered in 2-3 weeks. Will do another follow up review when they arrive. Thanks again Jim!
Jim was fair and honest. He went above and beyond to get us what we needed. If your looking for anything at Ashley Furniture ask for Jim and he will hook you up!
Wonderful service great guy James Brook helped us out in every way we wanted and was very patient with me with our furniture. We was waiting on our closing date and he was so helpful with waiting on us and our closing date.
Bought a new mattress. James Brooks was an awesome salesman. Very nice and efficient person to work with. This Ashley store is a great addition to South Park Mall. Ask for James when you shop there.
Bought a sectional and two chairs today from James Brooks at the Moline, Il store. Very happy with the service we got from Mr. Brooks and the prices were great also.
Went in to look around to see if I could find a bed for our guest bedroom. They didn't have what I was looking for on the floor and I was talking to one of the employees and told them what I was looking for and he was able to find the exact frame and order it for me. The gentleman that helped me was very helpful without being pushy he was very polite.
James Brooks was very friendly and helped me right away with finding what I needed. I like my purchases and look forward to their delivery.
Worked with Bobby Dowd on the bed frame, and Young Shreeves for my mattress. Both were extremely knowledgeable and got me a really incredible price on a quality set.
My husband has had 3 back surgeries and we were looking for a new recliner. Enter awesome salesman James Smith. 👍❤️ This guy was sooooooo dang helpful and tireless in finding him the correct chair. He worked with us for a good 2 hours. AND then I found a recliner ……… then my husband decided he wanted a new bed……… well then I wanted a new bed😂😂😂. Nobody likes pushy sale people and I found Jim a breath of fresh air. He understood our needs and pointed us in the correct direction. Wasn’t in a hurry and was actually quite entertaining!!👍👍. In comparison we bought a chair 2 years ago from Slumberland and that experience had me seeing red!🤬. I would refer anyone to this store; especially to seek out Jim. He answered every question we threw at him and we had plenty by the time we had purchased all 4 items. Hands down a great experience ❤️👍❤️👍❤️👍. Ken and Deb Baker
We worked with James Brooks, and he was awesome!
A worker was following us around and we could not enjoy ourselves.
Alissa not only knows her furniture and how to guide you to items you want to see, she is also a breath of fresh air. She's patient, helpful, funny, and truly listens to what you're looking for in new furnishings. She didn't rush me, or try to sell me on something out of my price range. It didn't take me long to decide on a new living room set, and I can't wait for it to arrive. Thank you so much, Alissa! Anyone would be very lucky to have your guidance and expertise, to help them find their new furniture.
I came into the store in Moline at Southpark mall. James helped me get the exact item I was looking for. His customer service was excellent!
Do not, I repeat , do not deal with these liars. They sell things they don’t (and may never) have in stock and lie about the delivery dates. Jim, the manager, will not be of any help.
James is good man I like me so much be bless abundantly
My boyfriend and I went in the store to look at purchasing a new matress and boxspring set....we walked into the front of store was immediately greeted at front of store asked if we needed any assistance we told the front person we didnt we was just going to look through mattress section they replied no problem right through there....we walked into the other room we was immediately greeted by the assistant manager of the store (very friendly) introduced himself shook both our hands asked our names then asked if we knew what we was looking for, our budget, what size mattress, and what firmness level we wanted we told him our price range, king, and soft also made the comment that we both have been having back pain and trouble sleeping (I've personally had 4 back surgeries) so he showed us the mattresses he had in our price range we tried a couple asking questions as we went him completely knowledgeable and answering every one we then told him we would have to shop around he told us good luck and Hope's to see us back he never once tried to pressure us into something we weren't comfortable buying.....We then went to the Davenport Ashley's store because Davenport one is closer to where we live we went into the mattress section wasn't greeted by anyone the store manager comes over after 10 mins of us looking around asked what we was looking for but doesn't really wait for an answer then takes us over to his most expensive mattress doesnt ask our names or budget or anything so we told him what one we liked at the Moline store he then proceeds to say oh I dont think I have that one (we had already found it even though wasn't a floor model) i pointed it out and he said oh wow I guess we do my boyfriend then asked how much it would be all together for one we liked he said I guess I can go check for you he then starts typeing on the computer says only have 1 in stock then quotes us a price more than what we was quoted at Moline then proceeds to say the warehouse closes in 12 mins so if you want it then u better hurry so I told the man we will be going elsewhere and we high tailed it back over to Moline where we was greeted with open arms and the manger walked us through everything we proceeded to pay and left with a new soft king mattress and box spring set that was in our budget so I highly recommend MOLINE ASHLEYS OVER DAVENPORT
Beautiful furniture
I had a wonderful experience at Moline, Illinois Home Store. My salesman was Dave Dowell. He was great. He was very knowledgeable and helpful. I bought living room furniture and a TV stand. He was very patient while I looked around and answered all my questions without hesitation. When I entered the store, Dave Dowell, greeted me at the door and immediately offered to help me. What great customer service, by Mr. Dowell. I highly recommend this store and be sure and ask for Dave Dowell to assist you. You won't regret it. I was 100% satisfied.
James Brooks was an outstanding sales consultant. Very happy with the furniture and really enjoyed the service!
My husband and I came in looking for a sectional for our new home. We had quite a few questions and ended up working with a gentleman named Young. He was extremely helpful, respectful, and gave us our space as we navigated through the store. As he began to see our style, he did a great job giving us recommendations on what he thought we would be interested in. We ended up purchasing a sectional for our living room as well as a dining room table. Very great experience. Definitely will come back in the future.
I gave my mom a bugdet and she came back home bragging about how some guy named james brooks helped her out with selections and prices and spent half of the bugdet so she happy im happy
I had just moved into my first house and had no clue what to get I went in only to purchase a table set and minor things, I got that and more for and beyond reasonable price this is no hype if your looking for furniture and need help go here and ask for James Brooks he was more than amazing.
My wife and I decided it was time to look for new recliners today, we walked in and Mr James Brooks was right there to greet us. He asked what we were looking for and led us to the proper place, we found what we needed and he was able to order the chairs for us, and will call when they arrive. Simple and easy, couldn't ask for more. Mr Brooks was very help full and knowledgeable about furniture, and we appreciate his time. Thank you.
Young Shreves was awesome! Helped us find exactly what we were looking for! Highly recommend and we will be back!
My family and I worked with James and he was fantastic. Not overbearing or pushy at all. He wanted to make sure that we got what we wanted and for the best price.
Beautiful store and the assistant manager Jim provided outstanding assistance and service!
We had the pleasure of working with James Brooks. His personality is delightful and his knowledge of furniture is exceptional. It was a fun experience and we look forward to the delivery of our new living room set.
Went in looking for a dining table and chairs on a budget. Scott greeted us when we walked in and was super helpful! He showed us a couple options and we found the perfect table for our space. He had what we needed and personally helped load it. Scott definitely went above and beyond to get us taken care of!!
They had just what I needed and got me in and out in a flash. Usually I’m anxious when picking out things like this by myself but I was helped by James Brook who was super helpful and friendly! I was mailed a coupon that they weren’t even aware of but they still made good on it!
Scott Smith at the moline store was very helpful with our purchase!
Young Shreves was helpful and fun to work with.
Young Shreves was a great help in finding the right sofa for our new home! Highly recommend Ashley Homestore in Moline!
Excellent service everytime! Wonderful staff , and a HUGE shout out to Young Shreves for always making us feel right at home and making our experience that much better.
Excellent experience, Young Shreves is on top of his game. Will recommend and make future purchases with Young.
This store was absolutely everything I really liked how well they worked with my budget and how they explained everything to me James was a big help he helped me with my style and was really polite and he’s just an amazing guy.
My boyfriend and I went in last week looking for a new sectional to buy for our home. Jim came up to us and started talking to us like he's known us for years! He also set on every sectional in the store with us, some multiple times lol we need up buying a couch, love seat and a king size bed. We will definitely by back to see Jim! He's amazing!
Very quick and painless. Very formal and consultant knew his product! Nice experience and satisfied with my new bed
James is a wonderful guy! Made things quick and convenient. Thanks for hookin us up!
Jim was fair and honest . He went above and beyond to get us what we needed . I will keep recommending him and Ashley furniture !
(Translated by Google) Very nice person who treated me 👍 (Original) Muy buena persona q me atendieron 👍
Way over priced. Even when they have sales stupid name brands. Maybe more people would shop their if u priced things differently
This is my second piece of furniture that I have bought from Ashley and I have yet to be disappointed . Scott was great. We had went to two other furniture stores prior and was constantly hounded to raise our price or to switch what we had in mind. I’m glad Scott wasn’t that way because we were gonna give up. He had our best interest in mind.
Young was very helpful and knowledgeable
Had a great experience with Young! Will definitely be back!
Just bought a new glider from Jenna Z. at the Moline store. She was so amazing. We have gone through three recliners in two years and she made sure to tell us about our warranty that gave us peace of mind to buy. Will definitely be back for more thanks to her. Truly loved our experience as much as we love our chair!!
Service was great! We got a much better deal than expected,and we were in and out in a snap!
Great selection on site and even more you can order from online.
The store manager Young Shreves went above and beyond to make me a happy and satisfied customer. He definitely proved to me that Ashley Furniture really cares about their customers! Jenna is a great salesperson as well. I would highly recommend both of these individuals for your furniture purchases. I will definitely be a returning customer.
Thrilled with my new pieces. Jenna was especially helpful with measuring and finish questions that we had. Good value and nice to have a knowledgeable person to guide us!!
Awesome store! Very friendly staff. Scott and Young were super helpful. I will be coming back for my future furniture purchases!
Loved our experience at Ashley. Romane took excellent care of us. Can’t wait to get our new furniture!
Young Shreves helped me look for everything I need for a reasonable price! He gave me a lot of options and advice on a lot of the products I purchased.
Young Shreves was a very pleasant salesperson. He helped me pick out my first ever brand new bed and was very kind. The mattress he helped me pick out is great in quality and made locally. He didn't even hover but still answered all my questions! Thanks Young!
Was very impressed with our salesperson, Young Shreves. He was very informative, showed us a wide variety of matresses/prices, yet was not too pushy.
I love this store because James Brooks was the best sales man ever! I recommend him for future customers.
Bought a bed frame from them. Waited three weeks (which was expected) we got a call last Friday saying pick up days were Saturday, Tuesday and Thursday. So me and my husband were planning for this Thursday no big deal right? Well we got a call from someone yesterday stating that our things are sitting in their warehouse and we need to pick up immediately. Excuse me? People have jobs and lots of things going on in life if I don’t pick up the same day it gets delivered who cares?! I will never do business here again if this is the way you speak to your customers that have already paid you!
Mr. Brooks was very friendly and helped us make a decision we are happy with
I would like to share with you how well we were pleased with the outstanding customer service we experienced with your store manager, Young! He took the extra step to go above and beyond our needs. Also very pleasant and respectful person to deal with, Another person I would like to recognize is Alyssa, who was our sales agent from the beginning of our purchase. She was very pleasant and patient. The customer service with her was also awesome. Especially with a lot going on as it was Black Friday. The next time I would definitely go back to that store, Thank You Melissa Decker
horrible delivery services lies and bulshit from them constantly
I had the WORST experience with Ashley. If I could give them negative stars I would. I was supposed to get my furniture delivered this last Saturday. My allotted time slot was 8-11 AM. I received a call at 7:40 AM that I would be the 2nd stop. Then I received a call at 11AM that they were on the way. I then watched the truck drive by and got a call saying there wasn&'t a spot so they&'d be back at 2PM. Then I heard NOTHING- no call and they never showed up. I could not believe it. I notified my sales associate at 7:45PM and he said he&'d see what he could find out. The next day Sunday, I was told they &"forgot&" to call me back after they spoke to the police who said they couldn&'t park on the street which was a LIE. Cars were parked on the street all day and night. Every time I talked to the associate I had to call myself and it was apparent that they weren&'t very concerned about this. I expected that I would get information on Monday. After I heard nothing I called the store and asked to speak to the manager but was told he was busy. Then my sales associate called and actually said to me: I know you want to talk to the manager but there&'s nothing we can do for you and you just have to wait for delivery to call you to let you know your options. I asked what my options were because I wanted my furniture immediately and he said that isn&'t possible because delivery won&'t be able to deliver it for several days. I was furious- I should have a had a call from the manager saying how sorry they were and a resolution to how they would make this better. I ended up canceling the entire order. Even that didn&'t seem to phase them. They clearly do not care about their customers. I then got a passive aggressive voicemail from the store manager saying that he&'s sorry I was having so much trouble but there&'s really nothing he can do but to call back if I wanted. This company is so unprofessional and inappropriate. I will be filing a claim with the BBB as well as telling every single person about their horrible customer service. I wasted so much time on them- first about 4 hours when I ordered the furniture, 12 hours waiting for them on Saturday and the all day Sunday and Monday trying to figure out how to fix their mistake.
I had the WORST experience with Ashley. If I could give them negative stars I would. I was supposed to get my furniture delivered this last Saturday. My allotted time slot was 8-11 AM. I received a call at 7:40 AM that I would be the 2nd stop. Then I received a call at 11AM that they were on the way. I then watched the truck drive by and got a call saying there wasn't a spot so they'd be back at 2PM. Then I heard NOTHING- no call and they never showed up. I could not believe it. I notified my sales associate at 7:45PM and he said he'd see what he could find out. The next day Sunday, I was told they "forgot" to call me back after they spoke to the police who said they couldn't park on the street which was a LIE. Cars were parked on the street all day and night. Every time I talked to the associate I had to call myself and it was apparent that they weren't very concerned about this. I expected that I would get information on Monday. After I heard nothing I called the store and asked to speak to the manager but was told he was busy. Then my sales associate called and actually said to me: I know you want to talk to the manager but there's nothing we can do for you and you just have to wait for delivery to call you to let you know your options. I asked what my options were because I wanted my furniture immediately and he said that isn't possible because delivery won't be able to deliver it for several days. I was furious- I should have a had a call from the manager saying how sorry they were and a resolution to how they would make this better. I ended up canceling the entire order. Even that didn't seem to phase them. They clearly do not care about their customers. I then got a passive aggressive voicemail from the store manager saying that he's sorry I was having so much trouble but there's really nothing he can do but to call back if I wanted. This company is so unprofessional and inappropriate. I will be filing a claim with the BBB as well as telling every single person about their horrible customer service. I wasted so much time on them- first about 4 hours when I ordered the furniture, 12 hours waiting for them on Saturday and the all day Sunday and Monday trying to figure out how to fix their mistake.
I had the WORST experience with Ashley. If I could give them negative stars I would. I was supposed to get my furniture delivered this last Saturday. My allotted time slot was 8-11 AM. I received a call at 7:40 AM that I would be the 2nd stop. Then I received a call at 11AM that they were on the way. I then watched the truck drive by and got a call saying there wasn't a spot so they'd be back at 2PM. Then I heard NOTHING- no call and they never showed up. I could not believe it. I notified my sales associate at 7:45PM and he said he'd see what he could find out. The next day Sunday, I was told they "forgot" to call me back after they spoke to the police who said they couldn't park on the street which was a LIE. Cars were parked on the street all day and night. Every time I talked to the associate I had to call myself and it was apparent that they weren't very concerned about this. I expected that I would get information on Monday. After I heard nothing I called the store and asked to speak to the manager but was told he was busy. Then my sales associate called and actually said to me: I know you want to talk to the manager but there's nothing we can do for you and you just have to wait for delivery to call you to let you know your options. I asked what my options were because I wanted my furniture immediately and he said that isn't possible because delivery won't be able to deliver it for several days. I was furious- I should have a had a call from the manager saying how sorry they were and a resolution to how they would make this better. I ended up canceling the entire order. Even that didn't seem to phase them. They clearly do not care about their customers. I then got a passive aggressive voicemail from the store manager saying that he's sorry I was having so much trouble but there's really nothing he can do but to call back if I wanted. This company is so unprofessional and inappropriate. I will be filing a claim with the BBB as well as telling every single person about their horrible customer service. I wasted so much time on them- first about 4 hours when I ordered the furniture, 12 hours waiting for them on Saturday and the all day Sunday and Monday trying to figure out how to fix their mistake.
Great service great products
Really like the staff here. They are very helpful. Have to thank James Brooks for showing me different types of furniture then helped me find the furniture I needed.
I went into the store looking for a loveseat. Had in mind one I saw online. Julisa knew exactly the one I was talking about and it was on sale. I wanted to think about it overnight. When I returned, Julisa made the ordering process easy and quick. Explained the warranty very well. The delivery was great and took just minutes to bring into my house. I will be back when I need more furniture...and will ask for Julisa. Everyone there was very nice too.
I went into the store looking for a loveseat. Had in mind one I saw online. Julisa knew exactly the one I was talking about and it was on sale. I wanted to think about it overnight. When I returned, Julisa made the ordering process easy and quick. Explained the warranty very well. The delivery was great and took just minutes to bring into my house. I will be back when I need more furniture...and will ask for Julisa. Everyone there was very nice too.
I went into the store on Jan 5th. At this time, I selected my living room furniture, which had to be shipped from another location. To initiate the transfer I made a down payment and was told I would hear from them on the 9th regarding delivery availability. I did not hear from them and called them on the 10th. The representative I spoke to informed me that the order was never placed and that the salesman entered the information wrong. Because of this, I was unable to have a weekend delivery (which was specifically what I asked for and was assured would happen). I let that slide and scheduled for delivery on the 16th (today) and had to make arrangements for someone to be home because I work during the 3-hour window that was provided, but I was not going to risk another delay. Today, HALF of my couch was delivered. They forgot an entire piece of the couch. I called the store AGAIN and absolutely no remorse or apology. In fact, the rep tried blaming me for confirming the delivery at a specific time. I am absolutely at a loss for words. So now they tell me I will have the rest of my couch in a week. So for an ENTIRE WEEK, I will be living with half of a couch that I paid for IN FULL. Someone needs to make this right.
Ray Drown was so helpful and went above and beyond with helping locate a piece for a desk I wanted to purchase. He even went to the other store to pick it up to expedite the process. Hands down best customer service I’ve ever had. Thank you!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
