Ashley Store Naperville, IL

Malika is the best very kind and friendly

Malika was very helpful and joyful the entire time!

Wally was so insightful and assisted me with such ease. I appreciated his attention to detail and communication!

Airel is the best!!! Thank you so much 🤍

Ariel P. was great in helping us find exactly what we needed. She helped my wife and I both find a bed frame that checked all of our boxes and was at a great price. Always coming back for furniture in the future!

Great customer service and expertise. Jackie was very knowledgeable and helpful

Airel P. helped us out with finding our bedroom furniture and mattress. She was incredibly helpful and really listened to what we needed and wanted. She took into account our upcoming life changes and did all she could to get us the best deal. She truly is an amazing salesperson and person. We will forever be coming back to Ashley Furniture in Naperville to see Airel! Chris also was a big help. Both of them made us feel so comfortable and taken care of.

Excellent experience, Frank went above and beyond to meet our needs both in store and with after sale support. Definitely recommend

Ariel was very helpful and learned my style/what I was looking for to show me my best options.

We had such a great experience with Malika. She was super friendly and answered all of our questions without being aggressive or making us feel pressured. She gave us space to shop but was attentive and checked in with us while we shopped. We love the bed and mattress we chose. It feels solid and very well made. Wally the store manager worked with us on the price to make to make the whole process run smoothly. We have almost an entire house full of Ashley furniture that we’ve purchased at various locations but this location was by far our favorite one because of the customer service we received!

We purchased a whole bedroom set and rug back in June of 2025 and the rug has never been delivered and when we have tried to contact anyone, we have been ghosted and nothing has been done to rectify the issue. They have also been charging us for the rug we don’t have. On top of that, the bed frame we purchased, the drawer completely broke and we have called and called to get this fixed and no one has returned our calls to fix it. The manager of this store has been no help. This has been a horrible experience purchasing from this store.

Great looking store with fantastic selection palvi our sales lady was very helpful and knowledgeable

Jacqueline the sales girl was extremely knowledgeable when helping me choose a bedroom set. Everything went so smoothly.

The entire staff was great and super welcoming. Ricardo didn’t push me into a sale and was super friendly throughout the whole process. The manager was able to help me with an error I made on my end when ordering. Can’t wait for the couch to get here, thanks guys!

The sales person was OK, the manager kind of pushy, but OK too. The furniture we bought is junk, I'll never buy from this chain again. Call center customer service people are nice (after long waiting time) but they solve anything, we tried to escalete and the supervisor who called back 2 times in odd timing, and left message with no contact info to call back. After only 3 months of use of an L shaped sofa is already all saggy on the seating foam pads. Is Just poor quality, plain and simple. They washed their hands by sending unsolicited foam replacement, which would be the same outcome since they do not assure is a better quality or foam type. Months waiting for a technician to come and assess the problem. This was the 2d chance for Ashley, we aquirered a sofa few years back, and I don't know why I gave them a second chance, I regret buying here. The previos purchase, a powered sectional did not last even the 2d year mark of normal use without a failing mechanism. Aslo, we bought this last time a TV stand which came with a broken shelve, is already 6 months, and they are not been able to deliver the replacement part yet. Avoid to all means buying here.

Malika worked with us and helped us stay on budget to purchase a table , four chairs and a bench , that were on sale . Thank you

Biggest mistake I ever made in my life by buying bedroom set from this store. Bedroom set was delivered in October 2025 and there's is issue with the headboard ( I did notice this issue at the time of purchase and showed to my salesperson and she told me once it sits along the wall in the bedroom at your home then I will not have this issue so I trusted her) then I called my salesperson told her about the issue she told me she can't help me and I was provided number to call. The problem with this store is there is no live person you can talk to only way to communicate is texting. First technician came to look at it told me yes the headboard is shaking I will let the store knows few hours later after the technician left I got after visit summary email stating our technician found no issues with the headboard( different statement what tech told me). Second tech Chadley came and only thing he did took couple pictures and said yes its manufacturing defect they should have used nut and bolts instead of clamps and will let store know. Hour later he left again got after visit summary email saying our technician fixed the issue by fixing the mattress( He did not even touch anything except taking couple pictures) Third time they sent tech Chadley again rang the door bell and my wife opened the door and told him that let me call my husband he said that's ok and left without even going inside the house and then this time also I received after visit summary email saying tech was there at your house found no issue with the headboard ( I just can't believe technicians say something different when they are at customers home and tell something different whoever they report to and especially third time after after visit summary says tech found no issue even though he didn't even entered my home.

Everyone was very nice to me here at Ashley. Especially my salesman,Reggie.

I would not recommend this store—even if the furniture were free—due to extremely poor customer service. I was assured a sofa was available, only to be told by the Romeoville warehouse that it was not. Despite this, the Naperville store sold it to me and scheduled delivery for December 26. Twice, on December 26 and December 30, I received messages saying the item was damaged and delivery was delayed. When I went to the store for answers, the manager, Chris, was rude and dismissive, repeatedly saying he could not help. Customer service sent me back to the store, while the store refused to take responsibility. After weeks of follow-ups, I was told the sofa was no longer available, and then communication stopped entirely. The general manager, Wally, promised a callback but never followed through. My issue remains unresolved after significant time, effort, and frustration. The only helpful person was Melissa. Otherwise, this store shows little regard for its customers. Stay away. Stay away.

Wasn’t happy with my recent experience here and I’d recommend trying a different store. Quality furniture, but the customer service this time wasn’t very good.

Anatolie was awesome. Not only was he knowledgeable but easy to talk to and more helpful than I expected.

Frank was absolutely incredible. Came in. Picked out what I wanted. The priced matched a better price I found online and done. They were fast and kind and helpful. Can't wait to shop here again. Well after going to get my item. I'm dropping my five stars to three. So far I have been sitting here waiting to pick up my item for an hour and 15 minutes. There's no instructions on what to do when you get here. apparently only one man working In the warehouse. The 800 number goes to a call center so you can't even get in touch with anyone here. Further update. I just tried to call my salesperson to share with him the experience. It goes to a call center and they have no way of transferring the call. I asked how I get in touch with my salesperson and they said that I need to go back to the store. If I hadn't of already purchased an item and had it in my car right now. I would not order through Ashley. I could have gotten the same item at had a better price at home Depot. You had me, Ashley? And then you lost me. Big time. I will be updating my other review as well

We visited the Naperville store and had a wonderful experience. We were assisted by Frank Alonso, he did a great job!! Will shop again!

The absolute worse experience I’ve ever had buying furniture. Been waiting almost 4 months for my furniture and still nothing. Store manager is rude and their sales people don’t answer. I’ve called and went in multiple times and have no answer. Phones never work. Customer service says they will call me back but never does. Someone needs to call me and tell me what is going on and where my furniture is!!??? Will never recommend anyone to buy from Ashley ever.

We had a great experience with Reggie looking for our bed frame and mattress. He was patient and helpful and made sure all of our questions were answered so that we got exactly what we wanted! -Ben and Crissy Jungels

Everyone was very helpful and they wasn't pushing at all very under standing.

Only ordered from Ashley because the sectional we liked was in stock & I could get it delivered for Christmas (6 weeks after order was placed). Scheduled delivery with all sections of the couch ready to go, only to get a call days before delivery telling me part of the sectional is back ordered & asking if I wanted to reschedule my delivery for January. Um no, I wouldn’t have ordered this item or from Ashley at all if it wasn’t going to be here on time. Will never come here again.

Purchased a loveseat recliner with warranty a tear showed its face less than a year of having it they refused to come out look at saying it's not covered under the warranty that purchased at this store never again will I buy anything from this store sells you false warrantys that just deny claims as u can tell this this was caused by something internal on the chair from factory!!!!!!

Excellent service to find us the best deal for our purchase! :)

Sales and Management are great - your delivery fees stink compared to other furniture companies in the Chicagoland area.

Ariel was our associate very friendly and gives us different options to select sofa and dining table she treated as one of her family members thank you Ariel also Fernando delivery man was very friendly and picked all the trash thank you

We were treated very well by the wonderful sales team at the Naperville Ashley. Thank you Airel and Chris, you made us want to come back here for any of our future furniture needs!! Oh, and we really like our couches, too! 😀

Melissa was great and explained everything in detail. Communication was great! 5+ stars

They have a huge selection of high quality and dependable products. They give good discounts during holiday season but demand is high on certain items so delivery could be backlogged during holidays. All staff and the store manager and delivery services is great, highly recommend this place

My wife and I came with minimal expectations in getting a furniture set. Soon after being greeted by Ariel Pendalton those fears were relieved! We got more than we could bargin for in customer service and PRICE! The whole team was just amazing! Even the Manager Chris stepped up and answered every question with a smile and made sure evetything went smooth. Thank You for all your help.

Staff members were very helpful and informative in our selection of a power lift recliner.

Frank and the manager Wally were helpful to find what we were looking for, and answered the questions we had. We appreciate the help, and discounts we were given.

WILL NOT PURCHASE AGAIN OR RECOMMEND ANYONE. I purchased a dining set from the Naperville store. The same set was available at lower price online while i ended up paying more. On top I was charged $200 delivery fee even if I live in the same area as the store. When the delivery arrived, there was a broken piece that holds the table, even if we called it out, still Ashley furniture tried to hide and still set it up. I had to call support twice to have a technician visit scheduled. I am still waiting for technician and the dining table not very stable.

Hi this is Gurpreet. I have shifted to my new house, therefore I had to buy lots of furniture. Today I visited for my second sofa and coffee table etc at Ashley Naperville. Omg Ariel helped me to get best deal. I loved the furniture she showed to me. She was so professional and over and above she is so sweet natured. Thank you Ariel and wish you all the best.

⭐️ 1-Star Review for Ashley Furniture I had the worst experience with Ashley Furniture. The sofa they delivered had noticeable scratches, and I contacted customer service immediately. For two months, they kept telling me that “someone will contact you within 72 hours,” but no one ever reached out. I had to call again and again, and still received nothing but empty promises. Their customer service is completely unreliable, and they do not stand behind their products. I strongly recommend that everyone avoid buying furniture from Ashley — the after-sales service has absolutely no credibility.

Fabulous experience. Ariel was beyond amazing! She was so helpful, personable and has an eye for style. If you're looking for expert design advice and amazing customer service, be sure to ask for Ariel!! :)

(Translated by Google) The worst purchase ever. Very expensive and the furniture is already falling apart after only two months. And the worst part is that customer service doesn't even answer calls; when they do, they're completely unhelpful. (Original) La peor compra muy caros y los muebles ya se están dañando tan solo en 2 meses y lo peor que ni contestas los de servicio al cliente y te contestan y no te ayudan

Great experience!! Melissa was wonderful to work with!

Purchased lamps on July 24th. Was told 2 weeks. Tried calling at the end of August and was told I had to wait. September, nothing. October, nothing. Finally arrived Nov 2. Product seems acceptable, but customer service was not

This is my families first large furniture purchase after buying our first home. We spent a lot of time going from furniture store to furniture store and sitting on the samples at stores (we were being really picky considering the price tag). We ended up purchasing a couch in store for delivery. We left thinking that we got a really good deal because the saleswoman took $1000 off the pricetag at the store. Later the next day we were sending a family member the link to the couch online and realized we could get it cheaper online (overall price, delivery and better financing months at 0% interest). We felt like we got scammed :( So I called the customer service line ready to cancel the order and got an amazzziingg woman, Maria Benjamin (I really really hope she hears this review because she 100% saved our sale). She understood immediately why we felt duped and not only met the price online, she knocked off the delivery price, extended our financing, and assured our upcoming delivery. I was in absolute awe of her customer service. She was kind, easy to chat with, so accommodating, and changed my whole vision on the company from when I called in the first place. I really hope she gets accolades for this review and her overall excellence of service because she is the reason I am writing this review! We look forward to the delivery of our couch in a couple weeks, hopefully no issues come up during delivery but we are optimistic considering how quick Ashley was to make it right for us when we had an issue the last time. Thanks again to Maria Benjamin, we were so so happy to have gotten you on the phone that day!

Thanks Frank for your attention to detail. Frank was informative and patient. Purchasing my new dining table was a smooth process.

This has been the worst purchase experience of my life! .. delivery took forever.. and they delivered damaged, chopped furniture ! Never I again .. don’t buy here . It really sucks .

Ariel was very helpful and patient to answer all of my questions. I had doubts on how my sectionals were going to fit in my house, but she helped me put it all together. Thank you for the great service.

Everyone was so accommodating and helpful! They asked questions and found solutions and went above and beyond to find not just what we needed, but also what we wanted.

Great selection of accessories. Excellent customer service.

So far not good still waiting for my purchase and a 169.00 delivery fee really ? this has been a hassle …

Melissa Albert was AMAZING! She helped us find the perfect couch in under 5 minutes. We described our wishes and she led us right to the couch we ended up buying. Melissa walked us through the financing and was patient and encouraging through the whole thing, if and when you visit this location ask for her, we would recommend 10 out of 10 times if you want to find exactly what you are looking for! Thank you Melissa!

Jackie showed us several options and then let us walk around checking out the selections. She did not pressure us to make a decision immediately. We did decide to purchase a living room set and the whole process was quick and efficient.

Maria Ramirez out of Naperville store was superb

Jackie Steele was amazing. Super knowledgeable and friendly too. She took time and wasn't pressing us to buy. We ended up going back the next day and purchasing our furniture. Thanks Jackie! It was nice to meet you!

I had an excellent experience purchasing my furniture with the help of Maria Ramirez. She was professional, knowledgeable, and incredibly patient throughout the process. Maria took the time to answer all my questions, helped me find exactly what I was looking for, and made sure everything was going to be delivered on schedule. The furniture looks amazing and feels high-quality. It’s rare to find such great customer service these days — Maria truly went above and beyond. Highly recommend working with her!

Lana was amazing!!! Knew exactly what we wanted by asking the correct questions. We are looking forward to our new bed!!!

Malika as usual was outstanding. We always work with her at this Ashley Store in Naperville. She always makes sure we get the best price and is as friendly as they come.

Malika was great. Great attention to detail and customer service. Answered all our questions and went above and beyond.

My family and I moved to a new place and we decided to get all new furnitures. We went to Ashley’s and the service we received was amazing. We didn’t know that Ashley’s sold electronics, Torian is a sales support specialist who was extremely knowledgeable and walked us through the process. He was not pushy at all; he presented us with all the facts and allowed us to make our decision. Our overall experience was awesome and we recommend the Ashley’s in Naperville.

Reggie was great! Very attentive to my questions, yet not overbearing. I've shopped there before and each experience has been awesome!

Great friendly Customer Service. The lady that took care of was very knowledgeable about the store and where we could find the item that we were looking for. One of your service reps carried out on our table for us and loaded it in our vehicle. (Marble top). Your employees worked well with each other. We had a great experience. Thank you)

Frank at the Ashley store in Naperville was great to work with. no pressure & informative.

Frank was really great! It was such an easy process from start to finish, no added pressure to buy and he explained everything very thoroughly. I’d def come back again, thanks Frank!

Frank was great, just as everyone else in the store. Very pleasant experience!

Reginald was very helpful. He quickly guided us to the right product we needed. Pricing was fair, and pick up the same day!! Good job Reginald

Lana has been a huge help ! Cannot say enough good things about her !

We worked with Jackie when buying a sectional. She was great, gave us all the information we needed with giving us the space we needed to look alone. I would definitely recommend this store

Update: we just got our furniture delivery with ANOTHER furniture store NOT ASHLEY THEY ARE THE ABSOLUTE WORST. We decided to go to a smaller family own furniture store that only showcase furniture they ACTUALLY have IN STOCK. It's obvious that ashley furniture spends tons of money on marketing and SEO (search engine optimization) because they come up first when you search for furniture. However their customer service and delivery of furniture SUCKS. IF THEY WOULD JUST EQUALLY PUT AS MUCH EFFORT AND MONEY IN ACTUALLY DELIVERING FURNITURE, they would do great. But I am here to tell you RUN FROM THESE Folks. They tell lies and deliver nothing. Read Ashley furniture delivery reviews. See for yourself. They kept lying to us about our furniture. It wasn't even in stock. But yet they took our money and wasted our time. I canceled my order, got my refund and less than two weeks of dealing with Ashley, I have everything I wanted FROM ANOTHER COMPANY. You are welcome Update: Not sorry enough because I am still being tossed around like salad. Ridiculous. Please provide a number where I can speak directly to someone in the Leadership department. If you truly care. Run the other way!!!!!!! No way to talk to anyone AFTER you've purchased furniture. If you call the listed "store" number it's linked to their call center. They will butter you up and make you feel like you are in the right place to purchase furniture, once they get your money, it's downhill from there. I do not know how these folks stay in business. All I am being told is that their line is busy which is why I keep getting the call center. No way on earth those folks is selling that much furniture that their line is always busy. No way!!!! If the phones are busy it's because they are intentionally offline. Read Ashley delivery reviews and RUN!!!!!!!!

Malika was a great professional and help me find the perfect credenza for my living room!

I came into the store and about bought a small painting. Shortly after that someone stole my Ashley Credit Card information and charged over $ 4,513 to my Ashley Credit Card. July 1st $ 435.84, July 3rd $ 334.74, July 6th $799.42, July 15th $ 1,588.78, July 16th $ 126.78, July 16th $ 303.29, July 17th $ 121.25 They made all of these charges online to my account. I did not make any of these charges. I called to dispute the charges and they will not take them off of my account. Do not buy anything from Ashley Homestore or use Synchrony Financial. I cannot believe they would let someone make these purchases and not refund our money. I came into the store to discuss the situation and the lady in the store was super rude and said well sometimes these things happen. I called the corporate store as well and no one will call us back.

This place was very friendly!

We ended up at this location by chance, but it was def meant to be. As soon as we walked in, Malika warmly greeted us. We browsed and the inventory was by far the best we have seen, compared to other Ashley locations (we went to 4). The store manager came to greet us too, very nice man and informative. We ended up finding what we wanted and Malika answered all our questions. She truly has such a positive energy and aura to her. She made us feel at ease, especially with a big purchase. She gave us our space, but was always nearby and so easy to talk to. The staff at this location definitely give this store a personal touch and energy that is unmatched, glad we walked in and finally found what we wanted after months of searching. Very pleased and grateful for the positive experience.

Visited ASHLEY Furniture Store at Naperville, Chicago with Wife, Daughter and Son in law to do shopping for sofa and Dinning set . The store is very big having various furniture/ accessories/ art/ TV/ Beds/ table/ many others. In USA vibrant colours not there/ few options for wooden carving sets as India. Still the store has many designs/ options to suit American people. Enjoyed the store tour. Must visit .

Jacqueline was awesome! The time and patience she showed towards us was very much appreciated.

Jackie was very kind, knowledgeable and professional with our sale. Will come back to her for more furniture in the future. Definitely ask for her

Everyone so nice

Palvi Julka has helped me on 3 separate occasions and has been incredibly helpful each time. She makes wonderful suggestions and is patient while we picked out furniture.

We had the best experience from a customer service rep that helped us buy couch covers for a couch from over 3 years ago. She was patient and helpful and found us exactly what we needed.

The experience we had at Ashley with Frank was a pleasure. The purchase went smooth and we look forward to receiving our furniture.

Malika is the best sales rep. We go there because of her!!

Frank was very professional and informative. He helped us and answered all of our questions without feeling any pressure to purchase immediately. We felt free to casually look through the store and he was available when we needed details. We found the perfect sectional at a great price! Thanks Frank and keep up the great work.

Frank was outstanding to deal with while we were shopping for our sofa and dining table & chairs.

Maliks gave us great service and helped us with our purchase. I love Ashley Furniture Store.

Staff was very patient, kind and informative as we were picking out a chair for our Mother. Thanks so much!

Palvi was the perfect salesperson for us. No pressure yet checked on us periodically and made suggestions. No custom orders at Ashley but very good prices.

Frank was excellent. Very helpful and not pushy!!!

Sales agent was GREAT!!!

Very helpful, respectful and provided all information needed

Great furniture items and affordable prices. Sales representative Anatolia was great and made things worked for us.

What an experience! Melissa was just amazing and made everything very easy she is an example of what superior costumer service is ! If you want the best associate at Naperville Ashley ask for Melissa you will not be disappointed. I will be returning and Melissa will be my ONLY go to !!! Thank you Melissa.

Such a great selection of quality furniture at a reasonable price. Sales allowed me to roam the store without being pushy. Allowed me the luxury of really trying out all of couches. Malika was very knowledable and helpful. The whole experience was perfect. Ashley Furniture is the best furniture store in Naperville.

Great selection went during the Labor Day sale prices were outstanding as for Melissa she was our sales person and extremely knowledgeable and helpful

Lana took her time and assisted me in taking exact measurements to guarantee the items fit my space. She was professional , personable and patient during the entire sale as well as afterwards. The service and follow-up was excellent.

Ricardo was very kind in helping me fulfill my order.

Friendly, efficient and very professional staff. They give excellent advice without pressuring you to purchase. Highly recommend! Ask for Malika, she is the best!

We had such a wonderful experience working with Lana at Ashley Furniture! She helped us find the perfect sectional and made the entire process easy and enjoyable. Lana was knowledgeable, patient, and never pushy—she really listened to what we wanted and guided us toward the best option for our space. Her friendly personality and professionalism made the experience stress-free, and we left feeling confident and excited about our purchase. We are extremely pleased with her service and highly recommend asking for Lana if you’re shopping at Ashley Furniture!

Frank,the slaes rep was very helpful and knowledgeable of the product my wife and I were purchasing.

Malika has been great! Not pushy. She let us look by ourselves first and was available when we did have questions. She didn't linger. She was very respectful and helpful!

Great experience. Didn't feel pressured and was allowed to take my time on selecting a new bed frame and headboard. Clean store and friendly sales associates

I placed an order for a leather furniture set at the Naperville store approximately 5 weeks ago which consisted of a couch, loveseat, and chair-- over $6,000. I was not informed that the loveseat had been discontinued until ONE DAY BEFORE DELIVERY FIVE WEEKS LATER! Very upset and disappointed to say the least! Definitely not the way to conduct business! Of course I canceled my order and am awaiting a full refund [expedited] to my credit card...since I now have to start from square one in my furniture search. I moved into new construction as well, so was depending on having this furniture since i have none currently! I've had to continually follow up with Ashley Furniture about this myself. They have not been proactive whatsoever and i do not recommend using them for any purchases, especially special orders! Highly dissatisfied overall!! I am furnishing a new home but will be shopping elsewhere for all of my furniture needs.

Lana Musgrevski was amazing!!! She was so patient and kind even when I had no clue what I really wanted. She went out of her way to help even via text so we didn’t have to make the drive down again

I had a great experience! Malika the sales associate was great

It was ok, but Ashley makes it difficult to use any promotion you signed up for. I bought a couch and was using the warranty for 5 years. First they said I could add it to the credit card when I initially bought it, then they changed the rules on if I could use it for in-store credit and when I tried to use it, all of a sudden the system didn't work. I've spent so much money with Ashley, what about customer agreements? I'm still waiting on a call about using my store credit and how it goes, I doubt I'll get that call. I signed the sheet stating I'm using my 399.99 in-store credit, but I feel like they'll say I used it even though I didn't get anything. I just don't trust Ashley anymore because I feel like they're just saying things to sell you something.

Malika was terrific- great service.

Malika is a pro! She took a lot of time and was patient with us to select the perfect sofa for our basement. Her communication was exceptional. She texted options, measurement and prices to get us the best deal. The best thing I can say is she stayed with us all the way to the finish. We had a little snag with the delivery (this was bc of the warehouse and third party); Malika took time to call, text, explain the situation and help with a quick solution. That is the best quality in a salesperson; jumping up to help in a tough situation. We would highly recommend and definitely work with her in the future!

Greeted by salespeople and helped right away

When I first visited Ashley, I was really impressed — they had a great selection, and the in-store experience was wonderful. Palvi and Chris were both kind, funny, and made the shopping experience enjoyable. I left feeling confident about my purchase — a sectional and a swivel chair — and even added extra coverage for additional peace of mind. Unfortunately, what followed has been the most frustrating retail experience I’ve ever had. TICKET #1: The Sectional Nightmare Within just a few weeks, the sectional lost its shape completely — the cushions sank in, and it became very uncomfortable. I had purchased extended coverage expecting quick help, but what I received was endless frustration. For over five months, I have been following up on Ticket #1, trying to get a proper replacement. Each time I call, I’m routed to a new representative who knows nothing about my case, forcing me to repeat the entire story and resend all the photos and documents. Every time, without resolution, the ticket somehow gets closed. In December, they finally placed an order for replacement cushions — but forgot the chaise. After several more calls, explanations, and delays, I was told in January that I’d need to pick up the missing parts from their warehouse myself because delivery wasn’t available. So much for the extra warranty coverage I paid for! This level of service is completely unacceptable. TICKET #2: The Swivel Chair Disaster Then came Ticket #2 for my swivel chair. It was rescheduled not once, but twice because of “availability issues.” Soon after, I received an email saying it had been “delivered” — to a location that wasn’t even mine. When I called, customer service seemed absolutely clueless. Their system apparently couldn’t even track where my order went! At that point, I had no choice but to cancel the order. I did receive a refund, but only after wasting time and energy dealing with one issue after another. Final Thoughts After this entire ordeal, I can confidently say: do not spend extra on their warranty or protection plans. The service is not worth it. The communication between their warehouse, store, and customer support is a complete mess. Cases are closed without resolution, and no one takes responsibility for follow-up. I truly regret my purchase with Ashley. A once delightful buying experience turned into months of stress, repeated explanations, and unfulfilled promises. I hope this review helps others make a more informed decision — save yourself the frustration and look elsewhere.

We received a great service from Frank and the store manager at this store. Frank was very considerate about our budget and worked with us very patiently while looking for sectional. He valued our request and gave us time to consider all the options available which made our purchase very easy. Best store we have been to so far.

They didn't get 50%

Good experience. I was lucky to catch a sale when I really needed some replacement items. Sales person was really good and made sure I knew what all the available options were.

Wow, never had a better experience at a furniture store!! I was taken care of so well by Malika; she was so insightful, knew Ashley’s products well, and was able to match me with exactly what I was looking for based on my taste. Working with Malika was such a great experience; she didn’t make me feel like she was just trying to get a sale out of me, but she truly cared about me getting what I needed at the price I needed. She even advised me to not purchase the day I first went in so that the credit pull wouldn’t affect my closing. If you are looking for furniture, shop Ashley’s, if you are going to Ashley’s, come to the Naperville location and ask for Malika!!!

Lana was great to work with and really helped us find the right furniture to meet our needs and budget.

Palvi and her team were amazing, they helped us with best deals. We are long time customers of Ashley and they never disappoint us with there latest modern collection.

Our Sales Associate, Anatolia was great, very personalable and helpful!

Never got my furniture fixed

Excellent service!! Malik’s was so knowledgeable and able to help me choose the correct mattress. What an asset to your company! Thank you for exceptional service.

Melissa was wonderful. Very pleased with our purchases.

Anatolie and his boss Chris were very helpful. I was welcomed and treated very respectfully. I am Irish and ask a lot of questions. Thanks to all who helped me with my purchase!

I walked in with a mission -- to find a new mattress for my aching back. I met up with Frank, the nicest and most competent salesperson on earth. He spent plenty of time with me, showing me options and all the variables that should be considered. He answered all my questions, and I am couldn't be any happier. And he gave me an exceptional deal for which I'm truly grateful. I shall return!

Frank was super helpful and really pleasant to do business with!

My experience shopping at Ashley furniture store in Naperville, IL. was great. Ms. Malika Clark was very helpful with me selecting what I wanted and how much I needed to spend. I have shopped at other furniture stores in the past but the service at Ashley was phenomenal!!!!!!

Worked with Malika clark she really was helpful and kind. She was very informative as well. God bless you.

Excellent sales rep. Tool time to explain EVERYTHING

Kudos to Lana Musarevski. She was a friendly sales person. She made no attempt to pressure us to buy furniture. With her smile and friendly altitude she informed us of a particular piece and slowly moved to help another potential customer. We were happy with our purchase via Lana. Thank you, Lana.

Great service at Ashley furniture today. I picked out a livingroom set and am pleased with the selection Ashley had. Looking forward to a timely delivery.

It was such an amazing experience Mylika was the best. She’s helped walk me through everything.

Edgar and Wally helped us select furniture for our home in a friendly and efficient way, making our move-in process that much easier. The customer service was outstanding and I would recommend this store to anyone in need of affordable, quality furnishings for their home.

Edgar was awesome and so was the manager friendly staff great prices and good finance deal would recommend and would revisit if in the need for more furniture items thanks guys !

I paid for an extended warranty, and I call the warranty location and they said Ashley Furniture did not registered my “extended warranty “. SMH Ashley furniture is stealing peoples warranty money! So someone has my “extended Warranty “. Money that I paid for. The management team sucks! Not one manager is in charge and is able to assist me to refund my money they stole. Each manager has to call 100 other different managers for approval and not one can take charge! So I warn you about purchasing furniture and especially warranties! I have called the number you responded and asked me to call and still no one has the authority to help. So again I’ve been given the run around ! SAD! And your store has stolen my money! Anyone deciding to by an extended warranty please make sure they don’t steal your money! And the number you gave me to get this resolved sends me to another number! Ashley Furniture you are stealing peoples money and it’s a crime! And the customer service is great until they get your money, after that there customer service a big run around! No one knows nothing! So store owner don’t respond with BS! And a BS phone number! And most of all STOP stealing peoples money!

We had a great experience thanks to our sales person Malika. So helpful and professional. Thank you!

Frank was awesome to work with!

Chris was amazing!

Great customer care experience with Frank this afternoon. I was going to go online to purchase my dining room set but the professional service he provided made me change my mind and I was glad I did. I am very satisfied with my purchase and the great service Frank provided.

We met with Frank who did a great job showing us different options and pricing for what we were looking for. After doing a lot of research, once we arrived at the store, it was an easy choice and quick transaction.

Frank at Ashley was extremely helpful

Frank took care of us in a personal and professional manner. We got a great loveseat and a great deal.

Ricardo did a great job getting my bedroom furniture ordered!

Nice service

Frank and Melissa were outstanding. They answered all our questions. I will definitely be back for any of my furniture needs.

Jackie at the Rt 59 store in Naperville was helpful and not pushy which I appreciated. She was detailed and friendly with my kids. She was able to give me a decent price for my couch. Hopefully the couch is worth what I paid.

I was treated very well at my visit today. Definitely will go back.

Four calls in to customer service to order replacement cushions and I’m still having to bounce back between the store and customer service without full resolution. Terrible service.

Malika is amazing! She was our sales associate facilitating a home furnishings for a move from the east coast to IL. Malika’s professionalism, expertise and attention to detail resulted in a smooth move. We are very happy w/ our living room, dining room & bedroom furniture purchases & even happier w/the customer service from Malika. A true 5-star experience! Thank you!

Showed optioned, no pressure, great attitude!

Christopher Smarra & the store manager are the best! Had a great experience for furnishing our new place

Jackie Steele provided excellent customer service. I'm very pleased with my shopping experience.

I had such a great experience thanks to Malika! She was incredibly helpful and patient as I looked through different options, and she really listened to what I wanted in a sofa. With her guidance, I found the perfect piece that fits my space, style, and budget. Her eye for design and friendly attitude made the whole process so easy and enjoyable. I truly appreciate her professionalism and care—highly recommend working with her!

Jackie Steele-Wonderful girl, really knows her stuff, no pressure sales

Great service

María is a great advisor! She is very patient and she has a vast knowledge of the products that they have in the store. We went back and forth until we decided to buy here, and Maria was with us all the process. We are very happy with our decision of buying here. Thanks!

Excellent service and ambience.

Great experience answered all my questions left me alone when I needed to be left alone and then helped me out right away and explained all the details. Good shopping Great customer service.

Courteous friendly honest and they knew product i was looking to buy.

Malika was courteous, friendly , respectful SalesAssistant always with a smile. Ashley was lucky to have her in their staff.

Edgar Miranda assisted me today with my purchase. He was very professional, knowledgeable and made the experience very pleasant!

Lana was amazing! We got a gem, she was very accommodating and listened to every word we said and knew what we were looking for. Will be back and ask for Lana again!

Awesome experience and great deals !

Great support good furniture

Great experience. Edgar really worked with us to make sure we got what we wanted. We are Ashley lifers

Great pricing and excellent service. Anatolie was very helpful at showing different models and listing to what we wanted. He offerer all the financing options and responded quickly when I decided to complete the purchase. Great transaction!

Frank was very helpful with helping us select a new mattress. He knew all the details about each bed off the top of his head. Very patient and let us lay in the beds for several minutes to actually get a feel for what we wanted.

Edgar and Frank were both very helpful with our purchasing. They made things work for us, and helped answer every one of our questions. We are so excited to get our deliveries. I’d highly recommend this location and store.

Maria did an excellent job of selling me furniture. Also, the delivery guys did a great job!

We went to many furniture stores to try and find the perfect living room set for our new home. Melissa at Ashley’s was not over “salesy” and helped us find something that would be more pet resistant. We can’t wait for our furniture to arrive and to start using it!

Frank did a wonderful job knowing what I was looking for and listening to past information he was given. Will shop there again soon

‼️ ‼️ ‼️ PLEASE READ THE ENTIRE REVIEW ‼️ I went to the store back in the beginning of May to purchase a bed together with a mattress. We were TOLD that is going to be delivered to us in no more than 2 weeks!!!! Today is June 19th and we STILL have to wait one more month for our bed to be delivered!!!!! Ridiculous !!!!! Needless to say that the SA that was assigned to help us, was so pushy with us,forcing /propsing to us to buy more stuff ! No, we knew exactly what we came there for. I need to mention it was our 1st and last time there!!!! Update: I called them yesterday at this provided number , they had no idea who’s responsible for the person that wrote me here the “helpful “ message!!!! I called the both numbers, NOBODY helped! I will go to the store today and just cancel my order! No, I absolutely DO NOT recommend this company! 0 , absolutely 0 in customers service! They just want your business, once they made you pay for the furniture, it is up to them to decide when it will be delivered to you! Money on hold, frustration, and NO furniture in the house! I was told it takes a WEEK to be delivered. We even paid the 180$ for delivery fees!!!!

Pal I was very helpful with our selection of tv stand and matching coffee table. Thanks.

Malika was the sales personnel that assist myself and wife. We had an outstanding experience thanks to Malika. She was incredibly helpful, knowledgeable, and truly went above and beyond to make sure we got the best deal possible. From start to finish, she made the process smooth, stress-free, and even enjoyable. Their professionalism, patience, and attention to detail made all the difference. Highly recommend working with her if you’re shopping for furniture—you won’t be disappointed!

Great experience! Maria was super helpful! Highly recommend.

Edgar did a great job showing us the recliners. He was very knowledgeable and answered all of our questions. We will recommend Ashley !

Special thanks to Mellisa, for good coordination and showing us what we want … also it was a good experience of Ashley store as we want to go with branded name with our purchase and fit our price as well …..

Great customer service

Lana is a really great person and advisor with all the furniture.

Great experience— answered all my questions

The staff was extraordinarily helpful, friendly, knowledgeable and professional. They showed me the items I was looking for, they gave me time ti decide and Chris was an absolute pleasure to work with. Overall a 5+ star experience

Lana was great!

Frank was the best! So patient and kind. He made sure buying a couch was as painless as possible.

The Ashley Furniture on Rt 59 and 75th Street in Naperville was clean, well light and welcoming. OurSales Jackie Steel was knowledgable and possessed a skilled degree of communicate. We will be going back to Ashley and Jackie.

I had a wonderful experience. First time buying furniture and Jackie made the process seamless. Thank you.

Anatolia was our sales rep and he was GREAT! Professional, friendly and answered all of our questions AND he even came back in on his day off to accommodate our schedules! He’s a keeper. Val & Marv

I was not pleased with my recent purchase at Ashley Furniture in Naperville, IL. I an strongly considering cancelling my order. They advertised 0% interest for 72 months, but state that the offer is only valid for in-store purchases. I picked out the items that I wanted to purchase prior to going to the store in Naperville. I get to the store and tell them that I already know what I want, we just need to process the order. They tell me that the pricing advertised online is discounted pricing and that I can have the 72 month interest free financing unless I pay what calculated to $1500 more than the purchase price of my order. I refuse to pay more than the cost of the items I want to purchase. The Ashley website stated that I could get 24 months interest free financing based on the items in my cart. The salesman and female manager in the store took 20 minutes to confirm that Ashley was offering 24 months interest free. The entire process felt like a scam and an attempt to get a much money out of my purchase as possible. They offered me drop off delivery at $300; I told them that I will pick up the furniture at their warehouse in Romeoville as their delivery fee is double the $150 delivery fee shown on the Ashley website. I haven't purchased anything from Ashley since 2017. Based on their new sales practices, I will never purchase anything from Ashley again. They have misleading advertising regarding finance offers and pricing, and they intentionally attempt to take advantage of the consumer with regard to overcharging. My recommendation is to shop somewhere else. If you decide to shop with Ashley Furniture, check the pricing on the Ashley website before you go into the store. I guarantee you will notice the pricing in the store is significantly higher. They will try to convince you that you are getting a deal, yet you will be offered a price higher than the pricing on the website. This is my 100% honest experience. The choice is yours at this point.

Always a wide selection and helpful sales people.

The Sales agent was very helpful she went out of her way for us to find the set we need .

Jackie was great! Greeted us as soon as we walked in the door and directed us right to the perfect couch based on our needs. Very knowledgeable about the products and made the process easy!

Maria, helped me buy most of my furniture for our new home! She’s patient and so sweet! Definitely recommend her.

Edgar is a very helpful salesman.

Frank Alonso was VERY helpful. We look fwd to enjoying our new couch in a few weeks! We are very satisfied with the price and the product.

Our sales associate was the best. Super friendly. Interested in what kind of style we were looking for.

Jackie was very knowledgeable and friendly. Great experience at Ashley.

Wally and Chris were very helpful, courteous, personable.

Lana was amazing. We did pretty much know what we wanted but she made it more fun and a breeze to purchase!

Frank made our visit a great experience for the 2nd time now! He quickly understood what we were looking for and made us feel very comfortable with our purchase.

Malika Clark was knowledgable and efficient. Highly recommend

Chris was informative, patient as I tried numerous mattresses.

We had a wonderful experience tonight, finding the perfect sofa for our family room

Good customer service and nice people

We want to give a special thank you to Frank Alonso! My fiancé Sebastian and I went to many stores looking for new furniture, but no one seemed to care about our needs—until we met Frank. He helped us through the entire process and gave us such great service that we came back the same day to buy our furniture from Ashley’s. Thank you, Frank, for your patience and excellent customer service! We’re excited to be receiving our furniture in less than a week.

We found just what we were looking for because Jackie is the best salesperson (she didn't stalk us but easily found when we needed her). Very helpful, efficient, with great personality.

I had a $50 coupon that I should have been able to use on my order from today. Good experience with Saleman. Husband very happy with choice. I had Dining Room set picked out at Bob’s Furniture. (Do have a problem though since no China Cabinet to match to put valuables in.) Need help finding a piece.

MELISSA WAS AWESOME!!!!!! So awesome that I am taking the time to make this review to give credit where credit is due!! SHE SHOULD BE RUNNING HER OWN LOCATION! If it wasn’t for her I can’t say I’d have purchased from this location but 1st Impressions make all the difference in the world. I didn’t go anywhere else after the effort she put Into helping Me. It was so good we HIGH-FIVED each other afterwards because we know the vintage green sectional with the other accents I purchased are going to look incredible together!! I’ll for sure be back for my bedroom needs! Thanks Mel, we literally made it fun and a new friend. Eric H

Lana was great Helpful, personable, informative A real credit to your organization

jackie was great!

Jackie was so helpful and patient with me. She has excellent design taste, and was truly just an all around pleasure to work with!

Large selection. Maria was a fine sales person.

Jackie - support member treated us well and helped us finalized the better option

Jackie was very patient and had great attitude!

Malika at Ashley's Furniture in Naperville provided exceptional service. My wife and I came in looking for a new mattress and were overwhelmed by the choices. Malika patiently explained the features of each mattress, including the different fillings and technologies. She helped us find the perfect Tempur-Pedic mattress, which we hadn't even considered before. Malika also helped us understand the different financing options and find one that fit our budget. She stayed late to ensure we found exactly what we needed, even though the store closed at 9 pm. We left around 10 pm, and she was helpful and patient throughout the entire process. I highly recommend working with Malika!!!

Jackie knows how to connect with people, and provides excellent customer service! Very knowledgeable about products, space, and placement. Very willing to work with your budget.

Jackie Steele from Ashley in Naperville was amazing! She helped me pick the perfect breakfast table for my home and guided me through the payment process with so much patience. Her friendly attitude and support made the whole experience smooth and enjoyable. Highly recommend working with her!

I worked with Jackie to purchase a kitchen set and living room set and she was fabulous! Very knowledgeable, extremely helpful and very patient as I found several things I loved and had a hard time deciding. If you need furniture, go see Jackie at Ashley Furniture in Naperville, she’s the best!

Incredible experience at the Ashley store in Naperville. We worked with Malika and she was a phenomenal help while purchasing our sectional. She herself was very friendly and made the whole process seemless and stress-free.

Great knowledge and service

Bad customer service, never again there i,just was talking to one of sakes lady to finalizing order quotes that should be over 7000$, suddenly the rude manager ask here to leave me abd go great other customers ???? I was shocked looking around it's never ever happened to me before, after standing I was looking around, then the weird manager said we'll I send here to get other people, I was shocked I just left ,I am not sure if your headquarter will be happy about that! You could move from your fancy chair and do you work men.

Absolutely fantastic friendly and very helpful Malika was extremely helpful

Good customer service

Super nice staff and fast service! Organized and communicative.

Jackie totally hooked me up with the best deal on that coffee table I wanted! Amazing experience, you gotta go there and ask for Jackie.

OMGGGGG JACKIE IS AMAZING!!! I recently had an amazing experience at Ashley Furniture thanks to Jackie S. From the moment I walked in, she made me feel welcomed without being pushy. She was incredibly knowledgeable, listened carefully to what I was looking for, and helped me find exactly what I needed. Her patience, professionalism, and genuine care made the whole process smooth and enjoyable. I’m thrilled with my purchase and will absolutely be returning — and recommending Jackie to all my friends and family. Thank you for such outstanding service!

We had a great experience the customer service was amazing! And we found the perfect couch for our home! Will come back

She’s nice & honest

I had a fantastic experience at Ashley’s Furniture Store! From the moment we walked in, the staff made us feel welcome and at ease. The store manager, Wali, was incredibly helpful—progressive in his approach and very friendly throughout our visit. He ensured everything ran smoothly and that we felt confident in our choices. A special shoutout to Anatolie, our salesman, who was exceptionally amazing! He was not only knowledgeable about every product we asked about, but he also made the entire process of furnishing our home feel easy and enjoyable. His professionalism and warm demeanor truly stood out. Highly recommend this store if you’re looking for quality furniture and a top-tier customer service experience!

Wonderful experience. Jackie Steele was our sales associate and spent a good amount of time going over all the options we chose. Management was also accommodating as this was a business expense.

Decent furniture- white glove delivery was excellent.

The absolute best customer service from the time I entered the store to completing the purchase. The store is also immaculate and well kept. Great team here

Lana was incredibly friendly and knowledgeable and helped me find the perfect dresser within my price range to match my existing set. 10/10

Showed up on time, professional, and quickly set up with no issues. Great team you have there.

Spent nearly $6k on furniture for our new house. Paid the extra for the premium delivery and setup. Delivery team did not assemble items as expected and communicated. Our Entertainment Center came damaged. However, they are supposedly replacing it. Happy with the purchase and furniture. Disappointed in the expensive and lackluster delivery services. Will make us consider elsewhere.

- Frank was excellent- personable, professional and answered all my questions. Didn’t hover but was available when I had questions. Lovely store and I ended up buying the first recliner I sat in. Prices are reasonable.Very happy with the whole experience. Delivery was on time, the guys were good and setup took about 5 minutes. And now I have a super nice recliner. Definitely will go to Ashley first if I need furniture.

Jackie Steele was so helpful in searching for a dining room cabinet in this massive store. She was attentive, friendly and listened to my requirements before making any recommendations. I’ll make sure to return and work with Jackie for any future purchases.

I visited the Ashley Store to purchase a mattress, and Lena was incredibly helpful and knowledgeable about every mattress I saw. She made the entire process, from the visit to the purchase, incredibly easy. If you’re looking for assistance at the Ashley Store, I highly recommend Lena.

I was told that all the items that I'm ordering are in stock and will be delivered within 10 days. But after placing the order, I received an online notification saying that items are in back order and will not be delivered by the date promised by the store staff. Unpleasant experience.

Lady was great who helped up

Customer service is lacking. The employees are super territorial so if you ask the nearest person a simple question because your greeter employee is busy with someone else, they refuse to help you or your original employee stomps over and makes passive aggressive comments to the other employee, which is really uncomfortable. Secondly, don’t expect a call back in a timely manner. Thirdly, once you give them your money, all employees magically disappear and leave you to navigate out the door after saying they would at least hold doors for you, minus of course the one woman who stood back hiding behind a different couch watching us customers struggle. At least some of the doors were propped open before the disappearing act but after we came back in to return their equipment, we found the doors were shut right behind us. I would’ve let the rest go and not bothered with a review if this purchase hadn’t ended so poorly.

Everyone was very helpful and patient with me. I appreciate them not pressuring me into any as well. The buying process went smoothly.

The showroom was lovely and clean. The staff were friendly and helpful. We found a great sofa! Delivery was wonderful. The crew was friendly and respectful. They made sure everything was perfect before they left.

I worked with Lana, and she was wonderful. I love sofa, loveseat and coffee table I 'm getting. They're absolutely beautiful. Thank you, Lana.

We had an awesome experience, Frank was super helpful and got us everything we needed! Thank you!

Made a sudden stop in as I was headed elsewhere for patio furniture. Greeted by salesman Frank. Asked about patio furniture and was told only a few prices were on the floor. However it turned out they were JUST the pieces I was looking for! Frank wrapped up the deal for me rather quickly and was quite pleasant. ALL Items were in stock & the price was highly reasonable. Expecting delivery in 3 days from purchase!!!! I was pleased with service and the whole experience. Would shop here again! Thanks again to Frank for being kind.

I spent 6+ months talking with, emailing texting and being given the run around with Ashley DSG after purchasing several pieces of furniture from Ashley Homestore at 1584 South Rt. 59, Naperville, Illinois. The 3 seat sofa recliner does not work properly. I’ve asked and nearly begged for a Technician to come out and repair but Ashley will not cooperate. Had I known Ashley produces inferior products and refuse to stand behind that product(s), I absolutely would not have purchased. The Better Business Bureau was involved, to no avail. Two thumbs down 👎👎 on the durability of your products, your poor customer service and customer satisfaction.

Prices are reasonable , products are cool. Manager and sales representative are kind and helpfull.i stopped by just to have a look and purchased all my furniture for a new house in 2 hours total including paper work. The pictures show my purchases. 😊

If I could give 0 stars I would have.

Lana was very nice and a tremendous help! Great experience!

Very nice and patient people

I went into Ashley’s for the first time and I had an amazing experience and it was all thanks to Maria! From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable. I was looking for the perfect sectional, and she took the time to understand my style, space, and budget without ever making me feel rushed or pressured.

Anatolie Recila, my sales rep was excellent.

Malika was great! Brought us through all the options and stayed with us the entire way, while also allowing us time to speak privately. Provided us great feedback and suggestions. We easily found everything we needed. Highly suggest working with her!

I knew exactly what I wanted to buy and Scooby was very professional and knew his product! My mattress is scheduled for delivery on the 11th and hopefully it will come on time!!

Ordered a 2 piece sectional. They delivered half and never alerted me the 2nd half was discontinued. They then claimed they would not take back the half they shipped without telling me would be incomplete. What a hassle and poor service all around.

Frank was so helpful and not pushy, which I appreciate. He gave me great customer service and wasn’t just concerned about making a sale. He was friendly, honest, and efficient.

sale lady was great but when I came home, I don't know what happen but I'm not sure if they clean their beds display but ever since I lay on some, I came home and found lice in my hair, I have never had this experience before till I came back from their store... please clean the beds or check if theirs bugs because seriously I got ptsd from this, so paranoid that I can't sleep. I make sure to kill it instantly once it happened.

Lana was a pleasure to work with. She was very consultative and far from some of the overbearing behavior I’ve experienced from sales reps t other furniture stores. A very good experience!

Excellent service!!

I was able to walk around without being hounded, which is really nice, the ordering was super easy and my sales rep knew her stuff!

I was looking for dining room chairs.

The saleswoman in the store was great. The rest of the experience was terrible. The first part of my order was delivered a month later, but a key piece of my couch has not come yet making it useless. The delivery team damaged my home, and Ashley pawned the problem off of their contractor. They are denying the damage claim, so if I want to pursue it, I have to go to court. I can't afford court costs. So now I have to fix the home damage myself. Ashley billed me for the pieces they delivered, but useable because I'm missing a key middle piece of the couch. Two months later, called again and they "apologized for the delay" multiple times, but still no furniture. Supposedly they are supposed to deliver more on Thursday, we'll see what I get. I won't be ordering from them again. I tried to cancel my incomplete order and was told all sales were final. It's not final until I receive my products.

I normally don’t post many reviews unless I’ve a really good or really bad experience. Unfortunately we wanted it to work with Ashley here in Naperville but it just did not. We purchased two expensive sofa sets for our new home. We worked with Maria who by the way was amazing to work with. She really spent time with us to figure out what to buy and was patient and helpful. After we got one of the sofa sets delivered to our home, it looked very big and bulky. We knew the Ashley policy is no exchanges or refunds, however sometimes they would make branch dependent exceptions. We called to see if our sofa set could be exchanged, and the manager Wally Hassan told us we could if we made other purchases as well (we needed two bed sets and a dining table.) We came back a week later (we were out of town for my brothers wedding) to find what we wanted to buy so we could get the sofa set that was delivered exchanged. The manager was not there so we worked with Maria to see what we liked and wrote it down. We returned the next day. The manager Wally Hassan who had originally promised us we could do the return said he did not remember promising us that, kept repeating the policy of “no returns and no exchanges” and ultimately said he could not help us and walked away. Maria apologized and said he had told her if it was a few days after the purchase, the exchange would be possible but not 2 weeks after, and she didn’t know that herself, and wish he had told her so she could’ve communicated that to us. We appreciated Maria’s transparency with us and kindness throughout the process, but unfortunately the manger was very rude and did not fulfill his promise. If we had known originally that there was a timeline, we would’ve expedited the process of exchange as well. Ashley Naperville has lost future business with us. The only reason I’m giving them two stars instead of one is Maria.

The staff that we encountered were courteous and professional. I would give it a five star with exception that our sales rep (Maria Ramirez) left out a small detail that relates to the 5yr protection coverage for the furniture which is, and I quote: "If you do not make a claim in five years, you will receive a refund." She said this to me twice alone, and when my wife returned from the ladies room, she told us that, "You will get your money back. It wasn't until my purchase was approved that she mentioned that the refund will be a store credit. Not that I mind having a store credit, but it's principle of not mentioning it up front and the possibility of having a cash refund if a claim is not made. I felt deceived after my purchase.

Great shopping experience, came to buy an office desk that I saw on the website. It was available in the shop, Melissa was very helpful in the store and in the end we purchased it with the home delivery which was complementary free of charge.

We have a very good experience at Ashley and we appreciate Maria for her help in getting the best furniture for us Thank you

Very bad experience and product. We bought a dining table back 2 months ago. Arrived broke! 2 attempts to replace, another broken table. Still waiting for a solution.

We were greeted immediately by Melissa who took great care of us. She allowed us to walk around the store and answered all of our questions throughout the whole process.

Lana was a great sales person. She was informative, but not at all pushy. I really appreciated her attitude and her knowledge.

We were ready to purchase a couch and loveseat and extra chair and coffee table and end tables, I ask the sale person if they have free delivery she was so rude and no they don't. Don't go there.Fyi TV ad state free delivery.

I am giving 1 star because there is no option to give 0 stars. What kind of furniture store denies you return option after making same mistake twice?? They delivered the couch in severely beaten up condition.. that itself raises red flags. Then they delivered it again with stains on it. The quality is lacking in the newly bought furniture itself. We have zero trust in Ashley now. Combined with the bad experience with customer service who deny all your requests to return because “ you accepted it “ and there is no communication between delivery guys, store , warehouse so the customer doesn’t know what they are supposed to do .

I was in and out in less than a hour and bought literally everything and Ms. Palvi was a great help finding exactly what I needed. And at the end the Manager treated me with a surprise. I was very delighted with my purchase at this location.

Can't find what I was looking for in my kitchen table. Anyway, I like what they have there.

I came yesterday to look at mattresses. Definitely wanted to be left alone because I hate being pressured into buying stuff!!!!! Of course the sales lady came to find us. She ran to grab pillows or something and came back in a tempurpedic t shirt. I was dying!!! Anyways she continued to follow me and pressure me into each mattress. I lost it when she kept trying to put me into a taco form and put the “massage” feature on their base. I told her multiple times I was not interested in these features. Anyways, we were trying to leave when she got on her little walkie talkie and called the “sleep expert” who appeared in a lab coat and wanted us to stay even longer to explain more things to us. The end result is we left and went to another store and bought a very expensive mattress with someone who did not pressure us and let us figure out what we wanted.

I given a higher star allowed. February/24 I bought a nice Sofa bed. It was totally destroyed at delivery. Even though I call right away at Naperville store , they denied me the right to return it (protection under manufacture warranty), allegedly because I was using financial from Synchrony Bank, my only option was exchange, after many months of waiting . They finally figured out how to do an exchange and delivered a less value , used , dirty and spring damaged sofa ,with not a chance to return or exchange , only the promise to order parts and reaching out to me for repairs. That never happened, Today, almost a year after . Synchrony Bank always refused to evaluate the situation ignoring my claims and Ashley Furniture acted dishonest and deceptive at all times , promising things just to get rid of me every time I reached out in person or over the phone. Be careful! They don’t even care about Bette Business Bureau, best practices.

Made the mistake of walking into this Ashley Store after swearing them off years ago bc their quality and customer service are terrible. Found a couch I liked. Not on sale. Wanted the loveseat too. No bundle disc. $4k if you want it. Oh but since it’s over 3900, free delivery and 0% interest. The manager comes over and tells me that they (Ashley Furn) have to pay the interest to the credit card company if I do 0% bc “nobody loans money for free” so that’s why nothing is on sale. Then he says I’m being mean by asking for a discount bc they are going to be out hundreds of dollars by paying my interest. That is NOT how that works lmao. So I start to walk out and the manager literally grabs the arm of our salesgirl (who was great btw) and says “let them walk out”. Guess they didn’t need my 4k today…or ever…it’s cool…other people sell couches.

Malika wa great! Very helpful and took the time to explain everything in detail. Malika definitely made my experience with Ashley Furniture enjoyable. Thank you Malika! John Paukstis

Great sales person

The collection was great and very good service!

Went in last Saturday and was greeted/talked to by Noelle right away. She was very informative and helpful. Not pushy at all. I loved how she spoke to both me and my boyfriend- it's nice to be treated equally. She got our sale, and our couch arrived today. It's great, and we loved that location and staff. We'll be back I'm sure :) ***EDIT*** I'm so sad the Ashley store posted an automated response instead of actually reading my good review. They wouldn't have confused their own employee with me if that was the case. In any event, Naperville is a good store, and corporate just outed themselves using an automated message to a new client that expressed their appreciation. Wasn't what I was expecting.

We have received the worst customer service. It is truly horrible. The lack of communication and many mistakes have been made. Still no furniture months after purchase and no idea when it will be delivered. Save yourself this frustration and shop elsewhere.

Run don't walk away from this store. If you want to buy furniture this is NOT the place for you. We ordered a sectional over 2 months ago, told it was in stock and to choose a delivery date, which we did. Never came, called the store there was never a delivery date put in for our order. We set a new date, they said it was on backorder. We waited until that date, they then delivered the wrong color. Told us correct color was to be delivered tomorrow. Went today to confirm since we received no confirmation. Turns out yet again we were not scheduled to be delivered to. Now we are told it is n backorder once again. They never bothered with communicating any of this to us. Not to mention many other mistakes were made. It has been told to me twice the district manager will contact me still haven't heard from him. The customer service is HORRIBLE!!!!!! Would never shop there again.

Awesome

Recently got our new couch. Me and my boyfriend love it so much. It’s so cozy and comfortable. We had Malik’s helping us and she couldn’t have made it any easier or better. Thank you to the team here for allowing us to elevate and enjoy our place !

Melissa was fantastic!

Great service . Svetlana was vary helpful .

Lana was very helpful, sharing thoughts and advice.

Visited your store at Naperville. Furniture range is good and PALLAVI was very helpful. She exercised extreme patience in helping us select and finalize the products as per our requirement. Thanks 😊

Frank is great! Will go back to him whenever I need furniture.

Malika was amazing, very patient, knowledgeable and proposed options we did not even think of. She ensured we were happy with our choices and made sure we saved money along the way. Thank you Malika for everything!!!

Coran was helpful throughout our selection process. He answered all of our questions and had helpful suggestions. He was also accommodating when we needed to make changes.

I read some reviews that they were honor the coupons,it probably was different manager. I received a call from head quarters that they were trying get hold of management but not respond their calls. I feel like Ashley discrimination me because I have disability. Now I received the couch but they won't honor the price match or my coupons when they supposed honor it. . Please keep readingto the bottom. I keeping other customers from going through same thing I went through.This issues starting on 8/29/24. When the employee stated they will do price match and they don't or stated we will work with you. False. My whole furniture I wanted come out with the price match. I was happy than manager came stated we can't. I was upset, so I this getting one furniture, instead the whole set I wanted. Plus they don't take the coupon but they stated Ashley will. I wanted other customers know this. Plus special when you stated how much you have to spend at Ashley and they pull that on me , no coupons or price match. FALSE ADVERTISING. Thanks yes I text the lady on reply, I text to them what I went through at Ashley in Naperville. I text the lady I will like to call the headquarters to give a compliment but in text she'll have someone will call. Well I received the call yesterday, let her know what going on. She said they go check into it. And funny I'm getting more coupons, like Ashley will honor it. I even went on Amazon and I received my ottoman, for same price on Ashley website. I don't know what the issues was at Ashley in Naperville.well I haven't nothing more about my issues. So i had to give them a star but i don't think what i went through they should not get a star. Thanks

Just received my last piece of furniture and couldn't be happier. This is not my first time ordering from Ashley but it is from this location, Palvi was extremely helpful and provided great customer service, had to text her a few times after the purchase and before my delivery and she always kept great communication, helped with all my questions. The last delivery guy was awesome too Juan.

What can you say about Frank? He was great.

Martyna was super helpful, patient (especially with my kids running around wild), and not pushy. Made buying our new couch a smooth and easy process. Thank you!

Great and friendly customer service. Very knowledgeable and able to answer all our questions. Specifically, Martyna Kaminska, was super helpful. She assisted us the entire way, helped us find the most comfortable, and the exact couch we were looking for! Thank you very much Martyna for all your help. Shout out to Benji as well for his assistance and the store manager!

Could not get a person on the phone about my order. Completely impossible. My pregnant wife had to go to the store to get any customer service. Stay away. They also do the classic slimy sales move of making you wait after you tell them what you want, just like a car dealership.

Maria Ramirez, who works at this store was super helpful in showing us around the store and recommending the products to our liking and requirements. The built quality of furniture from Ashley is really good.

The saleswoman addressed all of our needs.

Lana was great. I always love the furniture at Ashley. It’s reasonable and still classy. Thank you for helping me furnish my new home!

Overall it was fine. One complaint I have is I was expected to pay the full amount even though my couch will not be delivered for 4 weeks. I was expecting to pay 25% down and the balance upon delivery had that been the case I would have give 5 stars

Frank helped me a lot, excellent customer service.

Two thumbs up to our rep Malika! Very kind and friendly.

Our salesperson,Lara was fantastic very helpful and sweet

Malika was wonderful to work with. She was not pushy and new when we were ready to make a purchase. She was very helpful.

Malika helped us in store and she was incredibly kind and helpful. She made our experience shopping at Ashley an enjoyable one. We got an incredible deal on a living room set. They always have great deals and sales going on.

I’m pleased with my visit to Ashley. I went to price an item and walked away with an approval for account. Never intended to but I was blessed. The service was amazing. This is my second purchase and the service was impeccable.

Lana was very helpful. We will continue to come back when we need furniture. 👍

My initial experience was not good. The manager, I'm assuming ( she had a long white coat) was not so kind. She never greeted me and when she noticed I may need help, she asked which door I entered and made a point to make an excuse why no one greeted me. She said the entrance I came through was for employees only. However, there are no signs or locking doors for any patron to be told otherwise. Now after that poor encounter, I was pleasantly greeted by Melissa. Melissa was very friendly, kind, and helpful. She helped me choose a nice piece of furniture. I wasn't able to decide at first, but I came back on a Sunday and Melissa was there to help me. She remembered my name and the piece of furniture I was interested in. Melissa made up for the very rude manager who could take a few pointers from Melissa in customer service.

It was experience, I did make a purchase. However the sectional I did not purchase due lack of styles to choose from.

Great customer service. Made everything a very simple experience

Benji Was very helpful and knowledgeable We will be back

Very good customer service and best deal

Very helpful sales staff that will get you the best deal that they can.

Malika Clark is very helpful and the best person to go to for your furniture needs. She really does have your back and your best interest. She made my experience at Ashley Furniture smooth and anxiety free! Her services were spot on and painless. Thank you a thousand times for working with me!!!

Benji helped us out getting the furniture that we needed was very patient and showed us different options before making our choice, I would definitely go back and or recommended this furniture store to a friend. Thank you for your help.

Terrible experience. Frank was fine but halfway through he left and palmed me off to Ben. I had to make changes to my order and had given him a heads up that I would call. Needless to say he did not take my call. Messaged me saying he’d call. Finally I had to go back in person. Anyway long story short I finally had to call the head office.

If you like to buy Tempur-Pedic mattress Please do not buy from them!The return and exchange policy is extremely opaque. They said 90 days guarantee, but just for exchange, not return!! even if the mattress is not suitable for me. I spent more than $6000, just got the thing I don’t like. Their attitude changed immediately after I bought it!

Worked with a friendly salesman to order a new bed and mattress. Unfortunately he made a mistake in the sales form, and forgot to add a part of the bed to the sales order. When the delivery occurred several weeks later, the delivery guys told us that Ashley had failed to include all the correct pieces for the bed so they left the bed unassembled. When trying to call the store for support, you can never reach the actual store or speak to the salesperson. You are simply routed to their customer service dept. which is a long wait. Pretty unfortunate and inconvenient, as we'd already disassembled and disposed of our old bed the day prior to delivery.

Edited to 1 star. Close to 3 months and I’ve finally received the furniture but we need a technician out because the condition of the product received. Our recliner makes weird noises and there’s no stability in it. Trying to arrange the technician to come in is incredibly difficult. Ashley Furniture makes everything more complicated and frustrating. I just want resolution. Coran was extremely helpful and kind. We were not pressured and felt very confident in our purchase. Edited to add, be prepared to wait forever and receive no valid updates. Trying to get ahold of any live agent with Ashley is impossible. Better off cancelling the rest of my order than wait for this to continue to be delayed, going on close to 2 months delayed now. Removed 2 stars for that, people in store are friendly but be prepared to wait.

I was really happy with the customer service in store buy very disappointed after my furniture got deliver.

Melissa, was great to work with!

Terrible experience at this store. Despite informing the salesman, Ben, that we were not interested, he slipped in a $1,200 protection plan to our $6,500 purchase after we had gone over all the numbers several times. This led to me having to return to the store the next day to resolve the issue. Ultimately decided to cancel the entire purchase due to the clear and blatant overcharge. If there had been any possibility of misunderstanding, we wouldn’t have pulled the business. Plus, their $500 delivery charge is price gouging at its best. We ended up getting an honest and much better deal at Macy’s.

Frank A was super helpful. He told us where the recliners were and let us look on our own. He was right there when it was time to ask questions. Ordered the best leather recliner!

I'm a victim of fraud it looks like I did I get my last Check on June 7th I'm out of work the won't even let get 20.00 dollars I'm already on a fixed income

Looking for new items for our new house

María was so helpful and nice!

I had a wonderful experience at Ashley. I was greeted and assisted by Melissa. She quickly helped me find a kitchen table, advising on the color after reviewing pictures of my furniture, floor, and counters. I look forward to returning to the store!

Always friendly and helpful. Helped me find what I wanted in my timeline

Maria was absolutely amazing!! She was super helpful and very knowledgeable!

Found a great couch within 5 minutes of walking through the front door. We were greeted by Frank who was super helpful and not pushy at all about what we should buy. Left with a great couch at a great price. I’m sure we’ll be back.

I had a great experience with Malik Clark. She is an excellent specialist and professional.

Great selection & pricing. Lana helped us & she was great!

Great experience thanks to Corán Ali woods helped out even though they where short staffed. Came in and out in less than 1 hour with a great deal will be back 100% And got a gift from them

Had an awesome experience with Frank! He's a very good guy and really took his time with us, well beyond closing, and really took care of us with deals

We had the best experience with Maria Ramirez. She help us all the way and gave us exactly what we were looking for. Excellent customer service skills.

The service was terrific. Malika was a great help as well as being super nice. I would highly recommend Ashley Furniture in Naperville to anyone.

The experience was pleasant and fun, Melisa understood what I was looking for and the purchase was quick and easy. Thank you Melisa for your help and I will definitely recommend working with her!

This furniture is extremely overpriced for value.

Lana was wonderful, professional, and a pleasure to work with. Helped me so much with my purchase! Thank you!

Fantastic experience. Selection was huge and got exactly what we wanted!

Malika was exceptional! My experience at Ashley Furniture was top notch. I would highly recommend them for your home furnishing needs.

I really enjoyed working with Maria. But the delivery process has left much t

The sales guy was pushing to sell their stuff by quoting prices way below the tags on the name of discounts and when we agreed to buy, none of the discounts worked. It was all false claim. Although we didn’t try to negotiate and were ready to pay whatever was the original price, the manager still told us that we are haggling. Unpleasant experience in all. Never going back there again.

Very pleased with experience furniture shopping. Would recommend Melissa to assist anyone.

Malika is my girl! She was so incredibly helpful and patient while I was getting my order figured out. If you want great service, go see her!

We recently purchased a sofa from Ashley. Our sales person was a woman named P. Julka. She was friendly, knowledgable and professional. She answered all our questions and offered other information. As we browsed she was available but NOT intrusive. A good representative of Ashley in Naperville.

Coran was very helpful and friendly, he made sure that I had a positive experience and I got a great deal! I will definitely return to Ashley Furniture for future purchases.

Great job and well executed!

We had a wonderful experience shopping at Ashley today. We worked with Coran who was do wonderful and helpful. He took the time to help us pick out a living room and bedroom and helped us measure everything out to make sure it fits in our new home. The managers also came to speak with us and help us out. Wonderful customer service and hospitality, esp from Coran.

Everything would have gone perfect except my sales people were out of town and 2 others were covering for them. I planned to return Friday when my sales person was back but after I left the showroom I received a call to come back as they had figured out the sale. For my inconvenience they gave me a 20.00 credit

The furniture is good. But Paul is why we go to Ashely. He’s amazing.

Melissa, the salesperson, greeted me with a smile and helped me get the recliner ordered and a pick up time set up at the Romeoville warehouse the following day. Our dad is happy to have a good old fashioned recliner back. No mimics or fancy buttons.

Hello to you frank and staff of Ashley furniture, thanks so much for everything today, you were very nice and very friendly and very helpful and very informative as well as gracious and understanding, offering drinks in the middle of taking care of 3 families including me Richard harris and my wife Julia, we were not disappointed with the way you kept us happy and still checking in with us. Your knowledge of the way you sold us on the product we are going to be receiving, listening to our problems and handling the other 2 families, who knew that you were helping us with our problems on recliners. You are a great person and a great salesman, your manager and staff were helpful after you had to go finish helping out with the other families. Please let your manager know that we appreciate the email and we appreciate your time and help as well. May God continue to bless you all and happy Easter to you all.

Our sales lady was awesome 👏🏽 and she explained everything and allowed us plenty of time

We interacted at the Ashley store on Route 59, Naperville with Ms. Palvi Julka. Ms. Palvi was kind enough to spend time with me and my wife, taking us around the store showcasing different options (design, decor and price). We were very happy and satisfied with the outcome in terms of variety, design and Palki's patience as we went thru a multitude of options.

Coran was so great helping us pick out the perfect bedroom set! Thank you Coran! If you go there, ask for him!

Scooby was are sales person and was honest about the mattress that we went in Ashley for. He up sold us but to a much better mattress.

Lana was absolutely wonderful!! She made the process of buying my dinning set fantastic! Thank you Lana for the great job you provided!!

Our saleswoman was kind, knowledgeable, and helped us find exactly what we were looking for. We walked out of another big furniture place after the salesman failed to mention the deposit needed when using the store credit card. Our saleswoman Took the time to explain the credit offers and everything went very smoothly! We will be back!

Lana was amazing. Very attentive, kind and helpful. 100% will go back to the same location and ask for her if I ever need to purchase any more furniture!

Frank was super helpful, answered all my questions and was so cheerful. Really improved my Ashley shopping experience!!

Frank was absolutely wonderful, we found the perfect furniture for our family. Frank also worked diligently to get us the best deal possible. Thank you

Item was damaged during delivery. Ashley replaced it quickly and easily. Overall a good experience and we're happy with the furniture.

Very easy shopping experience. They had a great selection of furniture and the salespeople were not pushy. We bought a couch and will definitely buy more from them in the future.

The sofa purchased from Ashley looks beautiful, but upon closer inspection, all the flaws in the assembly become obvious. After two months of use, I discovered that the upholstery fasteners had come loose. Upon closer inspection, it turned out that half of the fastenings come off with a simple touch (photos attached). The sleeping mechanism leaves much to be desired; specifically, you sleep head down due to a 2-inch height difference in the sleeping area. The attitude of Ashley's sellers changes dramatically immediately after the sale; Our manager didn't even listen to our complaint, interrupted us rudely and said that he was not involved in this. Moreover, the return, exchange and repair policy is extremely opaque. The store refers you to the manufacturer, who, in turn, refuses to return the money for the sofa, but agrees to replace the sleeper mechanism. However, nothing was replaced in 4 months. My advice: Never, under any circumstances, contact Ashley's store. The furniture is of poor quality, there is no decent service after purchase.

Couch was delivered with multiple tears, it has been weeks and it has still not been repaired. Every time I call they 'cannot find the notes' I wait on hold 30 minutes and regularly disconnected. No end in sight for getting this fixed.

What a refreshing experience my wife and I had at the Ashley Home Furnishings store in Naperville. We walked in looking for a dining room set and were met with a friendly no pressure sales lady. (Lana) She steered us in the correct direction after asking what we were looking for and then left us alone to make a decision. She didn’t hover or pester us. Once we decided on what we wanted she came back over and gave us some options to choose from and we ended up purchasing a new dining room set. We both had a wonderful experience. We will return when we start looking for our next purchase.

Excellent customer service upon buying a bedroom set for my grand daughter. Maria gave us great customer service.

Maria was our sales person and was very nice and patient with us. She was great to work with.

Millisa at Ashley was extremely helpful and a pleasure to deal with. She spent a lot of time with us and made our purchase easy.

Michaelene, our salesperson, was fantastic. Very happy with the selection and our purchases.

Positive experience Excellent customer contact person Complicated data entry process Slow delivery Didn’t tell me about 30% discount…how do I acquire it?

Great service. Ask for Snoopy! He’s extremely patient, takes his time and explains everything in detail.

Melissa was wonderful to work with!! Going above and beyond with questions and concerns!

Had an amazing experience working with Frank. He is an expert at helping you set up your place and works very well with all his customers. Please do see him when you shop at Ashley Naperville.

Frank was very helpful!

Frank Alonso was very helpful, in fact, he was my determining factor in choosing to purchase at the Naperville store. Thanks Frank, as I said before, you made a difference and made me feel valued as a customer!

Absolutely terrible service and our furnitures didnt come in the best condition

Fast,gentle,friendly

Frank was very friendly and helpful with my purchase. He answered all questions and concerns. I will shop Ashley again soon!

Great place! Was easy to walk in and met by a gentleman named Frank. He let us walk around and look without any pressure! Not the norm I'd say... made it much easier for my wife and I to find what we were looking for and more! Went for some couches and bought a table also. Thanks to Frank, we got everything we wanted! Will be back for sure!

Had really great experience with Kyle , he was very welcoming and knowledgeable

Frank was a excellent salesman. Polite and to the point. Easy to deal with.

Great experience.

Excellent customer service

Our salesman Scoobie was very knowledgeable and friendly. After showing us both of the 2 different sofas we were going to select from he gave us time to decide and did not pressure us. He also let us know about the New Years special on delivery charges to save us additional money. Great overall experience

Our whole experience with Ashley was terrific. From the purchase to the pick up was very smooth.

Frank was awesome! He helped out so much and was charismatic and very respectful as he was not pushy for us to buy. Definitely recommend Frank!

We had an incredible experience with Frank! He was such a great help and definitely recommend him! He went above and beyond for our service.

Nita was very courteous, kind, and patience, and helping with my furniture purchase

I worked with Lana, she is the best

Bought a wonderful dinning set. Frank Alonso attended to us and made our buying experience great. He was very patient and helpful.

If you’re looking for a smooth experience buying your next furniture piece, I do NOT suggest working with Kyle from the Naperville store. Everything was fantastic at first. Extremely attentive, a willingness to help us find a piece that really fit our needs, provided his cell phone as an extra buffer in case things didn’t go smoothly. It was short lived after the sale was closed. My furniture was delivered on time, however, we had one arm chair pillow missing. I reached out to Kyle for an update on how to proceed and he said we needed to reach out to customer service, which we did. A week later and they sent the wrong pillow (color, size, texture) and at this point it gets a little annoying having to deal with something so small and I reach back out to Kyle to get another run around that “the store manager is going to handle it as soon as she’s back from PTO”. I spoke to the store manager a few days after I was told I would hear from her and she apologized and said she submitted a ticket for a new pillow. Fast forward two weeks and Kyle blocked my phone number and when confronted in the store his response was “nothing I can do man, sorry”. Thankful for Michaelene the ASM who was diligent in getting the correct ticket submitted for the PILLOW to be sent to my house. Kyle was happy to have our business to get that commission check and as soon as we became “too needy” he decided we’re gonna be someone else’s problem. Extremely disappointed because he initially handled himself like a true professional. I will not be a returning customer and will make sure my referrals go elsewhere. Couch was purchased on the 2nd and here we are on the 30th still waiting.

Very professional and knowledgeable

Michelene is fantastic!!!

Fast Service and Great Product. I Love It !!! Thank You So Much Ashley

We recently ordered a king bed frame from Ashley, we liked the quality and the style, thank you Palvi for assisting us on this!

Had a great visit with Malika, she attended to our family and our needs and explained everything to us and helped to make sure we got the best deal!

Perfect shopping experience. The sales representative is very professional. She understands my needs in depth and gave very valuable suggestions. Good to have her and this is why I prefer to buy from physical stores rather than online.

Great experience at Ashley Furniture in Naperville today. Salesman Frank was great, not pushy, just consultative and helpful with our purchase.

My wife and I were greeted by Mr. Kyle Lackner. He’s a no pressure salesman. He answered all of our questions and then he would let us continue browsing the store. Needless to say, we purchased a product that we wanted not something that was pushed on us. We’re not from the area we went to another store nearby. We walked into the store looking for something we saw online. My wife and I will most definitely make the small trip to buy from Mr. Kyle again. Excellent service.

I bought a $4000 couch last year and spent a lot of money on the insurance. 1 year later my cushions are shot, absolutely brutal condition. Apparently this is “standard” for a couch to feel the wood between the cushions. Ashley is a joke and I wouldn’t buy so much as a pillow from them. Shout out to Malika for lying to us during the sales process about the fantastic warranty!

Friendly sales person. Worked to keep me in my budget.

Went to Ashley furniture to buy a bedroom set. Our salesperson who went by the name of Scooby. Was terrific. Answered all our questions. Made sure we were buying the correct mattress for ourselves . He just made it all around easy so if You're ever in the need ask for Scooby.

We were attended by Frank Alonso. As soon as we walked in he came to greet us and showed us what we were looking for and filled us in with their promotions. He was very professional and helpful about our furniture needs. We actually went there three times before we finalized our purchase. Please look for prices on their website before you go physically to the store and buy the furniture. In store prices are much higher than web prices. Do your research before you buy.

Frank helped us, and he was friendly. They have a lot of options, but they don't have a lot of variety within each option.

Good selection & pricing. We visited the Naperville location & Scooby was our salesperson ( yes as in Doo 😊) & he was awesome- very knowledgeable & friendly. He made our experience great.

Frank was awesome in assisting us with our furniture purchase today! I’m excited!!!

Best service from the salesman "Scooby" at this place. He found the sofa I needed with ease and made the buying process easy as can be. In and out the door within the hour.

I purchased a Tempur-Pedic mattress and adjustable base from the Naperville Ashley Homestore. My experience dealing with Ashley Homestore representatives can only be described as a nightmare. They lack customer service and have poor delivery service. I confirmed with the sales representative from this store that the delivery people would not be from a third-party company, however, deliverymen from URLO (a third-party company) ended up delivering my mattress and adjustable base. I no longer had my bed & had already made accommodations for that specific day. WHAT WAS I SUPPOSED TO DO!?! The delivery men were reckless with my furniture and in the process damaged my hardwood floor. I attempted to resolve this issue with Ashley Homestore. If you must deal with Ashley Homestore’s customer service department, expect to get the RUN-AROUND. I attempted to communicate with the manager Bridget at the Ashley Homestore in Naperville, but was greeted several times with their phone system. When I was eventually able to get ahold of someone, they directed me to contact the customer service phone number which I already had tried. I was assured that Ashley Homestore would be able to assist me; however, over the span of two months and after several email communications, a Guest Response Team Agent had me restate my concern and resubmit photos for the fourth time. Ashley Homestore ultimately put the blame on their third-party service (URLO) and told me I would have to deal with them to resolve this issue. I don’t understand why Ashley Homestore wouldn’t provide some sort of resolution to this issue and have a customer JUMP THROUGH HOOPS to communicate with them. They are not customer service oriented and will PASS-THE-BUCK when it comes to dealing with customer issues or concerns!

Save your money, make a drive to Elgin and go to Big Lots same quality for a fraction of the price. Went in Oct. got told our couches were gonna be here Nov. 1st. They were not. Its now Nov.17 and the delivery guy had to inform me the salesman put in for 2 left pieces instead of left and right for our sectional. So another waiting game until Ashley's inept customer service comes around to (hopefully) solve this. If we're lucky we'll get it before the new year because it sure wont be for thanksgiving or Christmas with their track record!

Never buy your furniture from this location and NEVER GET ASSISTANCE BY A MAN NAMED “Scooby”. I purchased a $5000 sectional couch. And that’s not including the almost $700 delivery fees. The delivery drivers broke almost all of the equipment and then had the nerve to be disrespectful about it when my wife and I were saying that this was unacceptable. You would think spending that much money the business would actually care, but they don’t.

Had a great experience at Ashley Homestore in Naperville. Frank helped us tremendously, gave us a fabulous deal and our living room set came in 3 days!! We're very happy with the whole process.

Terrible all around experience, poor quality, lack of communication, and even worse protection plan. Their partner GBS Enterprise is the worst to deal with and will not cover anything. Avoid this extra charge and go elsewhere.

Manager was quick new the products and honored the on line prices

Great deals and quality service

Great experience and got a great deal. Malika was very helpful

My Husband and I went in looking for a new dresser for our home, we were greeted by Malika and she was the sweetest person ever! She gave us some time to look at everything and even gave us info on things we didn't even consider. She was so amazing in helping us with our purchase and couldn't be more thankful for her assistance in our shopping experience for our first time!

Over the weekend I visited Ashley Homestore to buy a new coffee table. Immediately after walking in, I was greeted by a beautiful sales manager named Michaelene. She was consistent the entire time, and helped me get the best value for my item. I appreciate her positive energy and can-do attitude.

Nice furniture selection at store. The financing promotion was worth it and was a main factor in buying from Ashley Furniture. The salesperson, Palvi, was very nice and she was patient and helpful as needed. She was pleasant to work with.

Malika was Amazing! Very kind, professional and attentive to our family upon entering the store.

My family had a great experience here. Our sales person Malika was great! She gave us space to look around and was very knowledgeable and helpful. Once we purchased the sectional we liked she kept us up to date with it arriving at their warehouse. All pieces were there in 5 days when I was told 7! If you come here ask for Malika!

Frank was fabulous.

My daughter and I were very lucky the day we walked into the store and Llana helped us. Her knowledge of the furniture and her help with furnishing my daughters apartment was of the highest level. She was patient with our questions, so professional and helpful with the financing and setting up the delivery and just so kind. Ashley is very lucky to have Llana and I will recommend her to others!

I was looking for a black microfiber side chair. I decided to visit Ashley Homestore in Naperville. What a grate place to shop for furniture. I was greeted by Kyle, one of the Selling Sales Managers. What a pleasant experience. Kyle, along with other members of the Ashley Store team, worked together to find the black microfiber side chair I was looking for. It had been discontinued. Working together the team found that there was only one black microfiber chair left in stock. Kyle made arrangements to have that chair delivered to my home. I commend Kyle and each member of Ashley's management team that helped me get the chair that completed my existing living room set. If you are looking for a furniture store that offers exceptional customer service, go to Ashley Homestore in Naperville. You won't be disappointed! O. Smith/Aurora, IL

Had a great experience at the store. Michaelene Majestic helped us throughout our shopping process and she was so great! Definitely recommend!

If I was able to give negative stars I would. My son purchased furniture from the Naperville store. He was moving to Texas. He was sent an email on the morning of the delivery that his furniture would be delivered and he would be the third stop. He then received a call from the delivery man that he was there early. My son was still traveling from Chicago and he was 45 minutes away still. The delivery driver said he couldn’t wait. This was at 830am it is now 430pm and he still can’t get a response to when his furniture will be delivered. He had to go out and buy something to sleep on. The manager at the Naperville store didn’t do anything to help when I called several times. Frank Alonzo at the Naperville store was very rude and acted like it was our fault for missing the delivery. DO NOT BUY Anything from Ashley Homestore! They have no customer service and will not help you if you have an issue and they will not call you back!

Terrible Support after Purchase !! Extremely poor customer experience, They make you feel like they will take care of you but the sales person has raised their hands. I have been a very loyal customer for years and recently I have made a purchase of around $15,000 and during the furniture delivery (Aug 16) we received a faulty dinning table and 4 wobbly chairs and got assurance from the delivery team that it will be fixed soon. I have shared the defect pictures with Ashley and after me reaching out to them again after a week, got a call from “Saw enterprise furniture Repair” after 2 weeks, who scheduled the appointment to Sept 13 to fix the issue, I have received a call from them today saying that they have to reschedule the appointment to October 13th. I have reached out to Ashley and they are not helping, Seems like I have to wait 2 month after my initial delivery to get my furniture fixed, I feel like a tennis ball going back and forth with Ashley and SAW furniture repair. Dont buy anything from here. If you receive faulty furniture they will not help you post purchase. Everything is handled remotely by Ashley and the sales personnel who were so nice during the purchase won't even bother to help. If you receive faulty furniture then I wish you luck in resolving the issue with their 3 rd part technician support. Ashley has lost a loyal customer !

The workers are very friendly when you walk in

My initial interaction with a member of the sales team almost made me turn around and walk out. Thankfully, Mikey came to our rescue. We now have the living room we dreamed of dreams.

Very pleasant staff and hassle free!. Huge selection. We found what we were looking for

Melissa was amazing and on top of all the questions you could ask about a couch! Even considering our dogs! She helped us pick the perfect couch for our home.

I had an excellent in-store experience working with Malika! She was extremely friendly and answered all my questions. She was able to give me the price match from the website, and I was able to quickly make my purchase with a delivery scheduled for next week! Malika showed genuine interest and care in making sure I had what I needed. If you go to this location in Naperville, be sure to ask for Malika!

Worked with Frank and he was wonderful. Manager I think her name was Brittany was very helpful. Definitely stop in and check it out.

Thanks Kyle

I felt really taken care of at this Ashley’s ! The manager Kyle sat down and broke everything down for me so it was clear. I am excited for my new furniture to come to my home ! Recommend

Great choice, fair pricing and outstanding help from our sales consultant

Vasea was an absolute pleasure to work with! He spent over 3 hours with us helping us pick the perfect breakfast table, mattress, and adjustable base. Kyle helped ease all of our concerns and help answer all questions as well! Thank you!!!!

Great customer service at this store! I was able to get help immediately and walked out very happy.

Do not buy any BEDGEAR product from Ashley! They don't do returns, and the bedgear company has a rabbit hole system that will make you hate your life!

Thanks Kyle!!!!!

Had a great experience with Mellissa and the Ashley team finding the perfect pieces for our needs.

It was an amazing experience. Special shout out for Frank who helped us in selection process and finalizing the sale.

Dont buy anything from here. Very poor quality and furnitures come with defects. They will not help you when you call post purchase and if you reported any defects. Purchased a recliner from them and I see paint wearing off already from the leather. The recliner has become a junk piece already from its looks. The GBS all protection which is almost $800 will not cover any manufacturing defects. The GBS agency will ask you contact Ashley store and Ashely store will ask you to contact GBS and you as a customer will be the tennis ball. Its a $6000 recliner. Dont waste your time shopping here!! As mentioned in the reply below I reached out to the sales team. No one was happy to help.

Frank did an amazing job helping us select the perfect couch for our new apartment! He was very understanding and got us the best deal he could offer.

Thank you Kyle!!!!!!

The personal in the store are great, Maria help me on all my questions and help me to get that furniture that I want in no more that 30 min, I am glad to buy my furniture at Ashley store.

Amazing service, Lana was incredible and helped us pick our dream kitchen table and stools!

Kyle is the best!!

Kyle, the sales manager was great to work with. He was patient and answered all of our questions while purchasing a couch for our living room.

The Associate from Ashley furniture was very friendly, personable and helpful with helping me pick out my mom’s furniture. In addition they have a good sale going on.

Good experience, bought a dinning table from here. They were open to us bring our own chairs to match the dinning table that we were interested in. We were helped by Assistant Manager of the store.

I was able to shop and find the piece my wife and I were looking for. The rep was very friendly and helped us through the whole process. Will definitely shop here again

Friendly Service! Great deal! Got my couch 🛋️ on a black Friday deal! They were very helpful and accommodating will come here again!

Great experience!! Was there for less than 30 minutes and I got exactly what I wanted and needed . Faisal was an excellent salesman. Would DEFINITELY purchase something from there again . I appreciated the fact that I was allowed to buy something without being asked every 3 seconds if I wanted to sign up for a credit card

Loved working with Lana , will be back soon, Sean& Joan C.

Extremely friendly and accommodating.