Ashley Store Naperville, IL

Bad customer service, never again there i,just was talking to one of sakes lady to finalizing order quotes that should be over 7000$, suddenly the rude manager ask here to leave me abd go great other customers ???? I was shocked looking around it's never ever happened to me before, after standing I was looking around, then the weird manager said we'll I send here to get other people, I was shocked I just left ,I am not sure if your headquarter will be happy about that! You could move from your fancy chair and do you work men.

Absolutely fantastic friendly and very helpful Malika was extremely helpful

Good customer service

Super nice staff and fast service! Organized and communicative.

Jackie totally hooked me up with the best deal on that coffee table I wanted! Amazing experience, you gotta go there and ask for Jackie.

OMGGGGG JACKIE IS AMAZING!!! I recently had an amazing experience at Ashley Furniture thanks to Jackie S. From the moment I walked in, she made me feel welcomed without being pushy. She was incredibly knowledgeable, listened carefully to what I was looking for, and helped me find exactly what I needed. Her patience, professionalism, and genuine care made the whole process smooth and enjoyable. I’m thrilled with my purchase and will absolutely be returning — and recommending Jackie to all my friends and family. Thank you for such outstanding service!

We had a great experience the customer service was amazing! And we found the perfect couch for our home! Will come back

She’s nice & honest

I had a fantastic experience at Ashley’s Furniture Store! From the moment we walked in, the staff made us feel welcome and at ease. The store manager, Wali, was incredibly helpful—progressive in his approach and very friendly throughout our visit. He ensured everything ran smoothly and that we felt confident in our choices. A special shoutout to Anatolie, our salesman, who was exceptionally amazing! He was not only knowledgeable about every product we asked about, but he also made the entire process of furnishing our home feel easy and enjoyable. His professionalism and warm demeanor truly stood out. Highly recommend this store if you’re looking for quality furniture and a top-tier customer service experience!

Wonderful experience. Jackie Steele was our sales associate and spent a good amount of time going over all the options we chose. Management was also accommodating as this was a business expense.

Decent furniture- white glove delivery was excellent.

Lana was incredibly friendly and knowledgeable and helped me find the perfect dresser within my price range to match my existing set. 10/10

Showed up on time, professional, and quickly set up with no issues. Great team you have there.

Spent nearly $6k on furniture for our new house. Paid the extra for the premium delivery and setup. Delivery team did not assemble items as expected and communicated. Our Entertainment Center came damaged. However, they are supposedly replacing it. Happy with the purchase and furniture. Disappointed in the expensive and lackluster delivery services. Will make us consider elsewhere.

- Frank was excellent- personable, professional and answered all my questions. Didn’t hover but was available when I had questions. Lovely store and I ended up buying the first recliner I sat in. Prices are reasonable.Very happy with the whole experience. Delivery was on time, the guys were good and setup took about 5 minutes. And now I have a super nice recliner. Definitely will go to Ashley first if I need furniture.

Jackie Steele was so helpful in searching for a dining room cabinet in this massive store. She was attentive, friendly and listened to my requirements before making any recommendations. I’ll make sure to return and work with Jackie for any future purchases.

I visited the Ashley Store to purchase a mattress, and Lena was incredibly helpful and knowledgeable about every mattress I saw. She made the entire process, from the visit to the purchase, incredibly easy. If you’re looking for assistance at the Ashley Store, I highly recommend Lena.

I was told that all the items that I'm ordering are in stock and will be delivered within 10 days. But after placing the order, I received an online notification saying that items are in back order and will not be delivered by the date promised by the store staff. Unpleasant experience.

Lady was great who helped up

Customer service is lacking. The employees are super territorial so if you ask the nearest person a simple question because your greeter employee is busy with someone else, they refuse to help you or your original employee stomps over and makes passive aggressive comments to the other employee, which is really uncomfortable. Secondly, don’t expect a call back in a timely manner. Thirdly, once you give them your money, all employees magically disappear and leave you to navigate out the door after saying they would at least hold doors for you, minus of course the one woman who stood back hiding behind a different couch watching us customers struggle. At least some of the doors were propped open before the disappearing act but after we came back in to return their equipment, we found the doors were shut right behind us. I would’ve let the rest go and not bothered with a review if this purchase hadn’t ended so poorly.

Everyone was very helpful and patient with me. I appreciate them not pressuring me into any as well. The buying process went smoothly.

The showroom was lovely and clean. The staff were friendly and helpful. We found a great sofa! Delivery was wonderful. The crew was friendly and respectful. They made sure everything was perfect before they left.

I worked with Lana, and she was wonderful. I love sofa, loveseat and coffee table I 'm getting. They're absolutely beautiful. Thank you, Lana.

We had an awesome experience, Frank was super helpful and got us everything we needed! Thank you!

Made a sudden stop in as I was headed elsewhere for patio furniture. Greeted by salesman Frank. Asked about patio furniture and was told only a few prices were on the floor. However it turned out they were JUST the pieces I was looking for! Frank wrapped up the deal for me rather quickly and was quite pleasant. ALL Items were in stock & the price was highly reasonable. Expecting delivery in 3 days from purchase!!!! I was pleased with service and the whole experience. Would shop here again! Thanks again to Frank for being kind.

I spent 6+ months talking with, emailing texting and being given the run around with Ashley DSG after purchasing several pieces of furniture from Ashley Homestore at 1584 South Rt. 59, Naperville, Illinois. The 3 seat sofa recliner does not work properly. I’ve asked and nearly begged for a Technician to come out and repair but Ashley will not cooperate. Had I known Ashley produces inferior products and refuse to stand behind that product(s), I absolutely would not have purchased. The Better Business Bureau was involved, to no avail. Two thumbs down 👎👎 on the durability of your products, your poor customer service and customer satisfaction.

Prices are reasonable , products are cool. Manager and sales representative are kind and helpfull.i stopped by just to have a look and purchased all my furniture for a new house in 2 hours total including paper work. The pictures show my purchases. 😊

If I could give 0 stars I would have.

Lana was very nice and a tremendous help! Great experience!

Very nice and patient people

I went into Ashley’s for the first time and I had an amazing experience and it was all thanks to Maria! From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable. I was looking for the perfect sectional, and she took the time to understand my style, space, and budget without ever making me feel rushed or pressured.

Anatolie Recila, my sales rep was excellent.

Malika was great! Brought us through all the options and stayed with us the entire way, while also allowing us time to speak privately. Provided us great feedback and suggestions. We easily found everything we needed. Highly suggest working with her!

I knew exactly what I wanted to buy and Scooby was very professional and knew his product! My mattress is scheduled for delivery on the 11th and hopefully it will come on time!!

Ordered a 2 piece sectional. They delivered half and never alerted me the 2nd half was discontinued. They then claimed they would not take back the half they shipped without telling me would be incomplete. What a hassle and poor service all around.

Frank was so helpful and not pushy, which I appreciate. He gave me great customer service and wasn’t just concerned about making a sale. He was friendly, honest, and efficient.

sale lady was great but when I came home, I don't know what happen but I'm not sure if they clean their beds display but ever since I lay on some, I came home and found lice in my hair, I have never had this experience before till I came back from their store... please clean the beds or check if theirs bugs because seriously I got ptsd from this, so paranoid that I can't sleep. I make sure to kill it instantly once it happened.

Lana was a pleasure to work with. She was very consultative and far from some of the overbearing behavior I’ve experienced from sales reps t other furniture stores. A very good experience!

Excellent service!!

I was able to walk around without being hounded, which is really nice, the ordering was super easy and my sales rep knew her stuff!

I was looking for dining room chairs.

The saleswoman in the store was great. The rest of the experience was terrible. The first part of my order was delivered a month later, but a key piece of my couch has not come yet making it useless. The delivery team damaged my home, and Ashley pawned the problem off of their contractor. They are denying the damage claim, so if I want to pursue it, I have to go to court. I can't afford court costs. So now I have to fix the home damage myself. Ashley billed me for the pieces they delivered, but useable because I'm missing a key middle piece of the couch. Two months later, called again and they "apologized for the delay" multiple times, but still no furniture. Supposedly they are supposed to deliver more on Thursday, we'll see what I get. I won't be ordering from them again. I tried to cancel my incomplete order and was told all sales were final. It's not final until I receive my products.

I normally don’t post many reviews unless I’ve a really good or really bad experience. Unfortunately we wanted it to work with Ashley here in Naperville but it just did not. We purchased two expensive sofa sets for our new home. We worked with Maria who by the way was amazing to work with. She really spent time with us to figure out what to buy and was patient and helpful. After we got one of the sofa sets delivered to our home, it looked very big and bulky. We knew the Ashley policy is no exchanges or refunds, however sometimes they would make branch dependent exceptions. We called to see if our sofa set could be exchanged, and the manager Wally Hassan told us we could if we made other purchases as well (we needed two bed sets and a dining table.) We came back a week later (we were out of town for my brothers wedding) to find what we wanted to buy so we could get the sofa set that was delivered exchanged. The manager was not there so we worked with Maria to see what we liked and wrote it down. We returned the next day. The manager Wally Hassan who had originally promised us we could do the return said he did not remember promising us that, kept repeating the policy of “no returns and no exchanges” and ultimately said he could not help us and walked away. Maria apologized and said he had told her if it was a few days after the purchase, the exchange would be possible but not 2 weeks after, and she didn’t know that herself, and wish he had told her so she could’ve communicated that to us. We appreciated Maria’s transparency with us and kindness throughout the process, but unfortunately the manger was very rude and did not fulfill his promise. If we had known originally that there was a timeline, we would’ve expedited the process of exchange as well. Ashley Naperville has lost future business with us. The only reason I’m giving them two stars instead of one is Maria.

The staff that we encountered were courteous and professional. I would give it a five star with exception that our sales rep (Maria Ramirez) left out a small detail that relates to the 5yr protection coverage for the furniture which is, and I quote: "If you do not make a claim in five years, you will receive a refund." She said this to me twice alone, and when my wife returned from the ladies room, she told us that, "You will get your money back. It wasn't until my purchase was approved that she mentioned that the refund will be a store credit. Not that I mind having a store credit, but it's principle of not mentioning it up front and the possibility of having a cash refund if a claim is not made. I felt deceived after my purchase.

Great shopping experience, came to buy an office desk that I saw on the website. It was available in the shop, Melissa was very helpful in the store and in the end we purchased it with the home delivery which was complementary free of charge.

Do not buy the Protect All protection ! Take your chances ! If you make a claim and the decline it you can’t not ..can’t not ..make another claim and your money is gone !! They cover nothing ! The booklet is false as well as its advertising ! Racist and narcissistic customer service reps ! Suggested “my people” can’t read the booklet! Prove me wrong !! I’ll wait

We have a very good experience at Ashley and we appreciate Maria for her help in getting the best furniture for us Thank you

Very bad experience and product. We bought a dining table back 2 months ago. Arrived broke! 2 attempts to replace, another broken table. Still waiting for a solution.

We were greeted immediately by Melissa who took great care of us. She allowed us to walk around the store and answered all of our questions throughout the whole process.

Lana was a great sales person. She was informative, but not at all pushy. I really appreciated her attitude and her knowledge.

We were ready to purchase a couch and loveseat and extra chair and coffee table and end tables, I ask the sale person if they have free delivery she was so rude and no they don't. Don't go there.Fyi TV ad state free delivery.

I am giving 1 star because there is no option to give 0 stars. What kind of furniture store denies you return option after making same mistake twice?? They delivered the couch in severely beaten up condition.. that itself raises red flags. Then they delivered it again with stains on it. The quality is lacking in the newly bought furniture itself. We have zero trust in Ashley now. Combined with the bad experience with customer service who deny all your requests to return because “ you accepted it “ and there is no communication between delivery guys, store , warehouse so the customer doesn’t know what they are supposed to do .

I was in and out in less than a hour and bought literally everything and Ms. Palvi was a great help finding exactly what I needed. And at the end the Manager treated me with a surprise. I was very delighted with my purchase at this location.

Can't find what I was looking for in my kitchen table. Anyway, I like what they have there.

I came yesterday to look at mattresses. Definitely wanted to be left alone because I hate being pressured into buying stuff!!!!! Of course the sales lady came to find us. She ran to grab pillows or something and came back in a tempurpedic t shirt. I was dying!!! Anyways she continued to follow me and pressure me into each mattress. I lost it when she kept trying to put me into a taco form and put the “massage” feature on their base. I told her multiple times I was not interested in these features. Anyways, we were trying to leave when she got on her little walkie talkie and called the “sleep expert” who appeared in a lab coat and wanted us to stay even longer to explain more things to us. The end result is we left and went to another store and bought a very expensive mattress with someone who did not pressure us and let us figure out what we wanted.

I given a higher star allowed. February/24 I bought a nice Sofa bed. It was totally destroyed at delivery. Even though I call right away at Naperville store , they denied me the right to return it (protection under manufacture warranty), allegedly because I was using financial from Synchrony Bank, my only option was exchange, after many months of waiting . They finally figured out how to do an exchange and delivered a less value , used , dirty and spring damaged sofa ,with not a chance to return or exchange , only the promise to order parts and reaching out to me for repairs. That never happened, Today, almost a year after . Synchrony Bank always refused to evaluate the situation ignoring my claims and Ashley Furniture acted dishonest and deceptive at all times , promising things just to get rid of me every time I reached out in person or over the phone. Be careful! They don’t even care about Bette Business Bureau, best practices.

Made the mistake of walking into this Ashley Store after swearing them off years ago bc their quality and customer service are terrible. Found a couch I liked. Not on sale. Wanted the loveseat too. No bundle disc. $4k if you want it. Oh but since it’s over 3900, free delivery and 0% interest. The manager comes over and tells me that they (Ashley Furn) have to pay the interest to the credit card company if I do 0% bc “nobody loans money for free” so that’s why nothing is on sale. Then he says I’m being mean by asking for a discount bc they are going to be out hundreds of dollars by paying my interest. That is NOT how that works lmao. So I start to walk out and the manager literally grabs the arm of our salesgirl (who was great btw) and says “let them walk out”. Guess they didn’t need my 4k today…or ever…it’s cool…other people sell couches.

Malika wa great! Very helpful and took the time to explain everything in detail. Malika definitely made my experience with Ashley Furniture enjoyable. Thank you Malika! John Paukstis

Great sales person

The collection was great and very good service!

Went in last Saturday and was greeted/talked to by Noelle right away. She was very informative and helpful. Not pushy at all. I loved how she spoke to both me and my boyfriend- it's nice to be treated equally. She got our sale, and our couch arrived today. It's great, and we loved that location and staff. We'll be back I'm sure :) ***EDIT*** I'm so sad the Ashley store posted an automated response instead of actually reading my good review. They wouldn't have confused their own employee with me if that was the case. In any event, Naperville is a good store, and corporate just outed themselves using an automated message to a new client that expressed their appreciation. Wasn't what I was expecting.

We have received the worst customer service. It is truly horrible. The lack of communication and many mistakes have been made. Still no furniture months after purchase and no idea when it will be delivered. Save yourself this frustration and shop elsewhere.

Run don't walk away from this store. If you want to buy furniture this is NOT the place for you. We ordered a sectional over 2 months ago, told it was in stock and to choose a delivery date, which we did. Never came, called the store there was never a delivery date put in for our order. We set a new date, they said it was on backorder. We waited until that date, they then delivered the wrong color. Told us correct color was to be delivered tomorrow. Went today to confirm since we received no confirmation. Turns out yet again we were not scheduled to be delivered to. Now we are told it is n backorder once again. They never bothered with communicating any of this to us. Not to mention many other mistakes were made. It has been told to me twice the district manager will contact me still haven't heard from him. The customer service is HORRIBLE!!!!!! Would never shop there again.

Awesome

Recently got our new couch. Me and my boyfriend love it so much. It’s so cozy and comfortable. We had Malik’s helping us and she couldn’t have made it any easier or better. Thank you to the team here for allowing us to elevate and enjoy our place !

Melissa was fantastic!

Working with Malika was really a pleasure. She took the time with us and made really great suggestions. She made sure we got what we needed as opposed to just get a transaction completed. We appreciate you Malika

Great service . Svetlana was vary helpful .

Lana was very helpful, sharing thoughts and advice.

Visited your store at Naperville. Furniture range is good and PALLAVI was very helpful. She exercised extreme patience in helping us select and finalize the products as per our requirement. Thanks 😊

Frank is great! Will go back to him whenever I need furniture.

Malika was amazing, very patient, knowledgeable and proposed options we did not even think of. She ensured we were happy with our choices and made sure we saved money along the way. Thank you Malika for everything!!!

Coran was helpful throughout our selection process. He answered all of our questions and had helpful suggestions. He was also accommodating when we needed to make changes.

I read some reviews that they were honor the coupons,it probably was different manager. I received a call from head quarters that they were trying get hold of management but not respond their calls. I feel like Ashley discrimination me because I have disability. Now I received the couch but they won't honor the price match or my coupons when they supposed honor it. . Please keep readingto the bottom. I keeping other customers from going through same thing I went through.This issues starting on 8/29/24. When the employee stated they will do price match and they don't or stated we will work with you. False. My whole furniture I wanted come out with the price match. I was happy than manager came stated we can't. I was upset, so I this getting one furniture, instead the whole set I wanted. Plus they don't take the coupon but they stated Ashley will. I wanted other customers know this. Plus special when you stated how much you have to spend at Ashley and they pull that on me , no coupons or price match. FALSE ADVERTISING. Thanks yes I text the lady on reply, I text to them what I went through at Ashley in Naperville. I text the lady I will like to call the headquarters to give a compliment but in text she'll have someone will call. Well I received the call yesterday, let her know what going on. She said they go check into it. And funny I'm getting more coupons, like Ashley will honor it. I even went on Amazon and I received my ottoman, for same price on Ashley website. I don't know what the issues was at Ashley in Naperville.well I haven't nothing more about my issues. So i had to give them a star but i don't think what i went through they should not get a star. Thanks

Just received my last piece of furniture and couldn't be happier. This is not my first time ordering from Ashley but it is from this location, Palvi was extremely helpful and provided great customer service, had to text her a few times after the purchase and before my delivery and she always kept great communication, helped with all my questions. The last delivery guy was awesome too Juan.

What can you say about Frank? He was great.

Martyna was super helpful, patient (especially with my kids running around wild), and not pushy. Made buying our new couch a smooth and easy process. Thank you!

Great and friendly customer service. Very knowledgeable and able to answer all our questions. Specifically, Martyna Kaminska, was super helpful. She assisted us the entire way, helped us find the most comfortable, and the exact couch we were looking for! Thank you very much Martyna for all your help. Shout out to Benji as well for his assistance and the store manager!

Could not get a person on the phone about my order. Completely impossible. My pregnant wife had to go to the store to get any customer service. Stay away. They also do the classic slimy sales move of making you wait after you tell them what you want, just like a car dealership.

Maria Ramirez, who works at this store was super helpful in showing us around the store and recommending the products to our liking and requirements. The built quality of furniture from Ashley is really good.

The saleswoman addressed all of our needs.

Lana was great. I always love the furniture at Ashley. It’s reasonable and still classy. Thank you for helping me furnish my new home!

Overall it was fine. One complaint I have is I was expected to pay the full amount even though my couch will not be delivered for 4 weeks. I was expecting to pay 25% down and the balance upon delivery had that been the case I would have give 5 stars

Frank helped me a lot, excellent customer service.

Two thumbs up to our rep Malika! Very kind and friendly.

Our salesperson,Lara was fantastic very helpful and sweet

Malika was wonderful to work with. She was not pushy and new when we were ready to make a purchase. She was very helpful.

Malika helped us in store and she was incredibly kind and helpful. She made our experience shopping at Ashley an enjoyable one. We got an incredible deal on a living room set. They always have great deals and sales going on.

I’m pleased with my visit to Ashley. I went to price an item and walked away with an approval for account. Never intended to but I was blessed. The service was amazing. This is my second purchase and the service was impeccable.

Lana was very helpful. We will continue to come back when we need furniture. 👍

My initial experience was not good. The manager, I'm assuming ( she had a long white coat) was not so kind. She never greeted me and when she noticed I may need help, she asked which door I entered and made a point to make an excuse why no one greeted me. She said the entrance I came through was for employees only. However, there are no signs or locking doors for any patron to be told otherwise. Now after that poor encounter, I was pleasantly greeted by Melissa. Melissa was very friendly, kind, and helpful. She helped me choose a nice piece of furniture. I wasn't able to decide at first, but I came back on a Sunday and Melissa was there to help me. She remembered my name and the piece of furniture I was interested in. Melissa made up for the very rude manager who could take a few pointers from Melissa in customer service.

It was experience, I did make a purchase. However the sectional I did not purchase due lack of styles to choose from.

Great customer service. Made everything a very simple experience

Benji Was very helpful and knowledgeable We will be back

Very good customer service and best deal

Very helpful sales staff that will get you the best deal that they can.

Malika Clark is very helpful and the best person to go to for your furniture needs. She really does have your back and your best interest. She made my experience at Ashley Furniture smooth and anxiety free! Her services were spot on and painless. Thank you a thousand times for working with me!!!

Benji helped us out getting the furniture that we needed was very patient and showed us different options before making our choice, I would definitely go back and or recommended this furniture store to a friend. Thank you for your help.

Terrible experience. Frank was fine but halfway through he left and palmed me off to Ben. I had to make changes to my order and had given him a heads up that I would call. Needless to say he did not take my call. Messaged me saying he’d call. Finally I had to go back in person. Anyway long story short I finally had to call the head office.

If you like to buy Tempur-Pedic mattress Please do not buy from them!The return and exchange policy is extremely opaque. They said 90 days guarantee, but just for exchange, not return!! even if the mattress is not suitable for me. I spent more than $6000, just got the thing I don’t like. Their attitude changed immediately after I bought it!

Worked with a friendly salesman to order a new bed and mattress. Unfortunately he made a mistake in the sales form, and forgot to add a part of the bed to the sales order. When the delivery occurred several weeks later, the delivery guys told us that Ashley had failed to include all the correct pieces for the bed so they left the bed unassembled. When trying to call the store for support, you can never reach the actual store or speak to the salesperson. You are simply routed to their customer service dept. which is a long wait. Pretty unfortunate and inconvenient, as we'd already disassembled and disposed of our old bed the day prior to delivery.

Edited to 1 star. Close to 3 months and I’ve finally received the furniture but we need a technician out because the condition of the product received. Our recliner makes weird noises and there’s no stability in it. Trying to arrange the technician to come in is incredibly difficult. Ashley Furniture makes everything more complicated and frustrating. I just want resolution. Coran was extremely helpful and kind. We were not pressured and felt very confident in our purchase. Edited to add, be prepared to wait forever and receive no valid updates. Trying to get ahold of any live agent with Ashley is impossible. Better off cancelling the rest of my order than wait for this to continue to be delayed, going on close to 2 months delayed now. Removed 2 stars for that, people in store are friendly but be prepared to wait.

I was really happy with the customer service in store buy very disappointed after my furniture got deliver.

Melissa, was great to work with!

Terrible experience at this store. Despite informing the salesman, Ben, that we were not interested, he slipped in a $1,200 protection plan to our $6,500 purchase after we had gone over all the numbers several times. This led to me having to return to the store the next day to resolve the issue. Ultimately decided to cancel the entire purchase due to the clear and blatant overcharge. If there had been any possibility of misunderstanding, we wouldn’t have pulled the business. Plus, their $500 delivery charge is price gouging at its best. We ended up getting an honest and much better deal at Macy’s.

Frank A was super helpful. He told us where the recliners were and let us look on our own. He was right there when it was time to ask questions. Ordered the best leather recliner!

I'm a victim of fraud it looks like I did I get my last Check on June 7th I'm out of work the won't even let get 20.00 dollars I'm already on a fixed income

Looking for new items for our new house

María was so helpful and nice!

I had a wonderful experience at Ashley. I was greeted and assisted by Melissa. She quickly helped me find a kitchen table, advising on the color after reviewing pictures of my furniture, floor, and counters. I look forward to returning to the store!

Always friendly and helpful. Helped me find what I wanted in my timeline

Maria was absolutely amazing!! She was super helpful and very knowledgeable!

Found a great couch within 5 minutes of walking through the front door. We were greeted by Frank who was super helpful and not pushy at all about what we should buy. Left with a great couch at a great price. I’m sure we’ll be back.

I had a great experience with Malik Clark. She is an excellent specialist and professional.

Great selection & pricing. Lana helped us & she was great!

Great experience thanks to Corán Ali woods helped out even though they where short staffed. Came in and out in less than 1 hour with a great deal will be back 100% And got a gift from them

Had an awesome experience with Frank! He's a very good guy and really took his time with us, well beyond closing, and really took care of us with deals

We had the best experience with Maria Ramirez. She help us all the way and gave us exactly what we were looking for. Excellent customer service skills.

The service was terrific. Malika was a great help as well as being super nice. I would highly recommend Ashley Furniture in Naperville to anyone.

The experience was pleasant and fun, Melisa understood what I was looking for and the purchase was quick and easy. Thank you Melisa for your help and I will definitely recommend working with her!

This furniture is extremely overpriced for value.

Lana was wonderful, professional, and a pleasure to work with. Helped me so much with my purchase! Thank you!

Fantastic experience. Selection was huge and got exactly what we wanted!

Malika was exceptional! My experience at Ashley Furniture was top notch. I would highly recommend them for your home furnishing needs.

I really enjoyed working with Maria. But the delivery process has left much t

The sales guy was pushing to sell their stuff by quoting prices way below the tags on the name of discounts and when we agreed to buy, none of the discounts worked. It was all false claim. Although we didn’t try to negotiate and were ready to pay whatever was the original price, the manager still told us that we are haggling. Unpleasant experience in all. Never going back there again.

Very pleased with experience furniture shopping. Would recommend Melissa to assist anyone.

Malika is my girl! She was so incredibly helpful and patient while I was getting my order figured out. If you want great service, go see her!

We recently purchased a sofa from Ashley. Our sales person was a woman named P. Julka. She was friendly, knowledgable and professional. She answered all our questions and offered other information. As we browsed she was available but NOT intrusive. A good representative of Ashley in Naperville.

Coran was very helpful and friendly, he made sure that I had a positive experience and I got a great deal! I will definitely return to Ashley Furniture for future purchases.

Great job and well executed!

We had a wonderful experience shopping at Ashley today. We worked with Coran who was do wonderful and helpful. He took the time to help us pick out a living room and bedroom and helped us measure everything out to make sure it fits in our new home. The managers also came to speak with us and help us out. Wonderful customer service and hospitality, esp from Coran.

Everything would have gone perfect except my sales people were out of town and 2 others were covering for them. I planned to return Friday when my sales person was back but after I left the showroom I received a call to come back as they had figured out the sale. For my inconvenience they gave me a 20.00 credit

The furniture is good. But Paul is why we go to Ashely. He’s amazing.

Melissa, the salesperson, greeted me with a smile and helped me get the recliner ordered and a pick up time set up at the Romeoville warehouse the following day. Our dad is happy to have a good old fashioned recliner back. No mimics or fancy buttons.

Hello to you frank and staff of Ashley furniture, thanks so much for everything today, you were very nice and very friendly and very helpful and very informative as well as gracious and understanding, offering drinks in the middle of taking care of 3 families including me Richard harris and my wife Julia, we were not disappointed with the way you kept us happy and still checking in with us. Your knowledge of the way you sold us on the product we are going to be receiving, listening to our problems and handling the other 2 families, who knew that you were helping us with our problems on recliners. You are a great person and a great salesman, your manager and staff were helpful after you had to go finish helping out with the other families. Please let your manager know that we appreciate the email and we appreciate your time and help as well. May God continue to bless you all and happy Easter to you all.

Our sales lady was awesome 👏🏽 and she explained everything and allowed us plenty of time

We interacted at the Ashley store on Route 59, Naperville with Ms. Palvi Julka. Ms. Palvi was kind enough to spend time with me and my wife, taking us around the store showcasing different options (design, decor and price). We were very happy and satisfied with the outcome in terms of variety, design and Palki's patience as we went thru a multitude of options.

Coran was so great helping us pick out the perfect bedroom set! Thank you Coran! If you go there, ask for him!

Scooby was are sales person and was honest about the mattress that we went in Ashley for. He up sold us but to a much better mattress.

Lana was absolutely wonderful!! She made the process of buying my dinning set fantastic! Thank you Lana for the great job you provided!!

Our saleswoman was kind, knowledgeable, and helped us find exactly what we were looking for. We walked out of another big furniture place after the salesman failed to mention the deposit needed when using the store credit card. Our saleswoman Took the time to explain the credit offers and everything went very smoothly! We will be back!

Lana was amazing. Very attentive, kind and helpful. 100% will go back to the same location and ask for her if I ever need to purchase any more furniture!

Frank was super helpful, answered all my questions and was so cheerful. Really improved my Ashley shopping experience!!

Frank was absolutely wonderful, we found the perfect furniture for our family. Frank also worked diligently to get us the best deal possible. Thank you

Item was damaged during delivery. Ashley replaced it quickly and easily. Overall a good experience and we're happy with the furniture.

Very easy shopping experience. They had a great selection of furniture and the salespeople were not pushy. We bought a couch and will definitely buy more from them in the future.

The sofa purchased from Ashley looks beautiful, but upon closer inspection, all the flaws in the assembly become obvious. After two months of use, I discovered that the upholstery fasteners had come loose. Upon closer inspection, it turned out that half of the fastenings come off with a simple touch (photos attached). The sleeping mechanism leaves much to be desired; specifically, you sleep head down due to a 2-inch height difference in the sleeping area. The attitude of Ashley's sellers changes dramatically immediately after the sale; Our manager didn't even listen to our complaint, interrupted us rudely and said that he was not involved in this. Moreover, the return, exchange and repair policy is extremely opaque. The store refers you to the manufacturer, who, in turn, refuses to return the money for the sofa, but agrees to replace the sleeper mechanism. However, nothing was replaced in 4 months. My advice: Never, under any circumstances, contact Ashley's store. The furniture is of poor quality, there is no decent service after purchase.

Couch was delivered with multiple tears, it has been weeks and it has still not been repaired. Every time I call they 'cannot find the notes' I wait on hold 30 minutes and regularly disconnected. No end in sight for getting this fixed.

What a refreshing experience my wife and I had at the Ashley Home Furnishings store in Naperville. We walked in looking for a dining room set and were met with a friendly no pressure sales lady. (Lana) She steered us in the correct direction after asking what we were looking for and then left us alone to make a decision. She didn’t hover or pester us. Once we decided on what we wanted she came back over and gave us some options to choose from and we ended up purchasing a new dining room set. We both had a wonderful experience. We will return when we start looking for our next purchase.

Excellent customer service upon buying a bedroom set for my grand daughter. Maria gave us great customer service.

Maria was our sales person and was very nice and patient with us. She was great to work with.

Millisa at Ashley was extremely helpful and a pleasure to deal with. She spent a lot of time with us and made our purchase easy.

Michaelene, our salesperson, was fantastic. Very happy with the selection and our purchases.

Positive experience Excellent customer contact person Complicated data entry process Slow delivery Didn’t tell me about 30% discount…how do I acquire it?

Great service. Ask for Snoopy! He’s extremely patient, takes his time and explains everything in detail.

Melissa was wonderful to work with!! Going above and beyond with questions and concerns!

Had an amazing experience working with Frank. He is an expert at helping you set up your place and works very well with all his customers. Please do see him when you shop at Ashley Naperville.

Frank was very helpful!

Frank Alonso was very helpful, in fact, he was my determining factor in choosing to purchase at the Naperville store. Thanks Frank, as I said before, you made a difference and made me feel valued as a customer!

Absolutely terrible service and our furnitures didnt come in the best condition

Fast,gentle,friendly

Frank was very friendly and helpful with my purchase. He answered all questions and concerns. I will shop Ashley again soon!

Great place! Was easy to walk in and met by a gentleman named Frank. He let us walk around and look without any pressure! Not the norm I'd say... made it much easier for my wife and I to find what we were looking for and more! Went for some couches and bought a table also. Thanks to Frank, we got everything we wanted! Will be back for sure!

Had really great experience with Kyle , he was very welcoming and knowledgeable

Frank was a excellent salesman. Polite and to the point. Easy to deal with.

Great experience.

Excellent customer service

Our salesman Scoobie was very knowledgeable and friendly. After showing us both of the 2 different sofas we were going to select from he gave us time to decide and did not pressure us. He also let us know about the New Years special on delivery charges to save us additional money. Great overall experience

Our whole experience with Ashley was terrific. From the purchase to the pick up was very smooth.

Frank was awesome! He helped out so much and was charismatic and very respectful as he was not pushy for us to buy. Definitely recommend Frank!

We had an incredible experience with Frank! He was such a great help and definitely recommend him! He went above and beyond for our service.

Nita was very courteous, kind, and patience, and helping with my furniture purchase

I worked with Lana, she is the best

Bought a wonderful dinning set. Frank Alonso attended to us and made our buying experience great. He was very patient and helpful.

If you’re looking for a smooth experience buying your next furniture piece, I do NOT suggest working with Kyle from the Naperville store. Everything was fantastic at first. Extremely attentive, a willingness to help us find a piece that really fit our needs, provided his cell phone as an extra buffer in case things didn’t go smoothly. It was short lived after the sale was closed. My furniture was delivered on time, however, we had one arm chair pillow missing. I reached out to Kyle for an update on how to proceed and he said we needed to reach out to customer service, which we did. A week later and they sent the wrong pillow (color, size, texture) and at this point it gets a little annoying having to deal with something so small and I reach back out to Kyle to get another run around that “the store manager is going to handle it as soon as she’s back from PTO”. I spoke to the store manager a few days after I was told I would hear from her and she apologized and said she submitted a ticket for a new pillow. Fast forward two weeks and Kyle blocked my phone number and when confronted in the store his response was “nothing I can do man, sorry”. Thankful for Michaelene the ASM who was diligent in getting the correct ticket submitted for the PILLOW to be sent to my house. Kyle was happy to have our business to get that commission check and as soon as we became “too needy” he decided we’re gonna be someone else’s problem. Extremely disappointed because he initially handled himself like a true professional. I will not be a returning customer and will make sure my referrals go elsewhere. Couch was purchased on the 2nd and here we are on the 30th still waiting.

Very professional and knowledgeable

Michelene is fantastic!!!

Fast Service and Great Product. I Love It !!! Thank You So Much Ashley

We recently ordered a king bed frame from Ashley, we liked the quality and the style, thank you Palvi for assisting us on this!

Had a great visit with Malika, she attended to our family and our needs and explained everything to us and helped to make sure we got the best deal!

Perfect shopping experience. The sales representative is very professional. She understands my needs in depth and gave very valuable suggestions. Good to have her and this is why I prefer to buy from physical stores rather than online.

Great experience at Ashley Furniture in Naperville today. Salesman Frank was great, not pushy, just consultative and helpful with our purchase.

My wife and I were greeted by Mr. Kyle Lackner. He’s a no pressure salesman. He answered all of our questions and then he would let us continue browsing the store. Needless to say, we purchased a product that we wanted not something that was pushed on us. We’re not from the area we went to another store nearby. We walked into the store looking for something we saw online. My wife and I will most definitely make the small trip to buy from Mr. Kyle again. Excellent service.

I bought a $4000 couch last year and spent a lot of money on the insurance. 1 year later my cushions are shot, absolutely brutal condition. Apparently this is “standard” for a couch to feel the wood between the cushions. Ashley is a joke and I wouldn’t buy so much as a pillow from them. Shout out to Malika for lying to us during the sales process about the fantastic warranty!

Friendly sales person. Worked to keep me in my budget.

Went to Ashley furniture to buy a bedroom set. Our salesperson who went by the name of Scooby. Was terrific. Answered all our questions. Made sure we were buying the correct mattress for ourselves . He just made it all around easy so if You're ever in the need ask for Scooby.

We were attended by Frank Alonso. As soon as we walked in he came to greet us and showed us what we were looking for and filled us in with their promotions. He was very professional and helpful about our furniture needs. We actually went there three times before we finalized our purchase. Please look for prices on their website before you go physically to the store and buy the furniture. In store prices are much higher than web prices. Do your research before you buy.

Frank helped us, and he was friendly. They have a lot of options, but they don't have a lot of variety within each option.

Good selection & pricing. We visited the Naperville location & Scooby was our salesperson ( yes as in Doo 😊) & he was awesome- very knowledgeable & friendly. He made our experience great.

Frank was awesome in assisting us with our furniture purchase today! I’m excited!!!

Best service from the salesman "Scooby" at this place. He found the sofa I needed with ease and made the buying process easy as can be. In and out the door within the hour.

I purchased a Tempur-Pedic mattress and adjustable base from the Naperville Ashley Homestore. My experience dealing with Ashley Homestore representatives can only be described as a nightmare. They lack customer service and have poor delivery service. I confirmed with the sales representative from this store that the delivery people would not be from a third-party company, however, deliverymen from URLO (a third-party company) ended up delivering my mattress and adjustable base. I no longer had my bed & had already made accommodations for that specific day. WHAT WAS I SUPPOSED TO DO!?! The delivery men were reckless with my furniture and in the process damaged my hardwood floor. I attempted to resolve this issue with Ashley Homestore. If you must deal with Ashley Homestore’s customer service department, expect to get the RUN-AROUND. I attempted to communicate with the manager Bridget at the Ashley Homestore in Naperville, but was greeted several times with their phone system. When I was eventually able to get ahold of someone, they directed me to contact the customer service phone number which I already had tried. I was assured that Ashley Homestore would be able to assist me; however, over the span of two months and after several email communications, a Guest Response Team Agent had me restate my concern and resubmit photos for the fourth time. Ashley Homestore ultimately put the blame on their third-party service (URLO) and told me I would have to deal with them to resolve this issue. I don’t understand why Ashley Homestore wouldn’t provide some sort of resolution to this issue and have a customer JUMP THROUGH HOOPS to communicate with them. They are not customer service oriented and will PASS-THE-BUCK when it comes to dealing with customer issues or concerns!

Save your money, make a drive to Elgin and go to Big Lots same quality for a fraction of the price. Went in Oct. got told our couches were gonna be here Nov. 1st. They were not. Its now Nov.17 and the delivery guy had to inform me the salesman put in for 2 left pieces instead of left and right for our sectional. So another waiting game until Ashley's inept customer service comes around to (hopefully) solve this. If we're lucky we'll get it before the new year because it sure wont be for thanksgiving or Christmas with their track record!

Never buy your furniture from this location and NEVER GET ASSISTANCE BY A MAN NAMED “Scooby”. I purchased a $5000 sectional couch. And that’s not including the almost $700 delivery fees. The delivery drivers broke almost all of the equipment and then had the nerve to be disrespectful about it when my wife and I were saying that this was unacceptable. You would think spending that much money the business would actually care, but they don’t.

Had a great experience at Ashley Homestore in Naperville. Frank helped us tremendously, gave us a fabulous deal and our living room set came in 3 days!! We're very happy with the whole process.

Terrible all around experience, poor quality, lack of communication, and even worse protection plan. Their partner GBS Enterprise is the worst to deal with and will not cover anything. Avoid this extra charge and go elsewhere.

Manager was quick new the products and honored the on line prices

Great deals and quality service

Great experience and got a great deal. Malika was very helpful

My Husband and I went in looking for a new dresser for our home, we were greeted by Malika and she was the sweetest person ever! She gave us some time to look at everything and even gave us info on things we didn't even consider. She was so amazing in helping us with our purchase and couldn't be more thankful for her assistance in our shopping experience for our first time!

Over the weekend I visited Ashley Homestore to buy a new coffee table. Immediately after walking in, I was greeted by a beautiful sales manager named Michaelene. She was consistent the entire time, and helped me get the best value for my item. I appreciate her positive energy and can-do attitude.

Nice furniture selection at store. The financing promotion was worth it and was a main factor in buying from Ashley Furniture. The salesperson, Palvi, was very nice and she was patient and helpful as needed. She was pleasant to work with.

Malika was Amazing! Very kind, professional and attentive to our family upon entering the store.

My family had a great experience here. Our sales person Malika was great! She gave us space to look around and was very knowledgeable and helpful. Once we purchased the sectional we liked she kept us up to date with it arriving at their warehouse. All pieces were there in 5 days when I was told 7! If you come here ask for Malika!

Frank was fabulous.

My daughter and I were very lucky the day we walked into the store and Llana helped us. Her knowledge of the furniture and her help with furnishing my daughters apartment was of the highest level. She was patient with our questions, so professional and helpful with the financing and setting up the delivery and just so kind. Ashley is very lucky to have Llana and I will recommend her to others!

I was looking for a black microfiber side chair. I decided to visit Ashley Homestore in Naperville. What a grate place to shop for furniture. I was greeted by Kyle, one of the Selling Sales Managers. What a pleasant experience. Kyle, along with other members of the Ashley Store team, worked together to find the black microfiber side chair I was looking for. It had been discontinued. Working together the team found that there was only one black microfiber chair left in stock. Kyle made arrangements to have that chair delivered to my home. I commend Kyle and each member of Ashley's management team that helped me get the chair that completed my existing living room set. If you are looking for a furniture store that offers exceptional customer service, go to Ashley Homestore in Naperville. You won't be disappointed! O. Smith/Aurora, IL

Had a great experience at the store. Michaelene Majestic helped us throughout our shopping process and she was so great! Definitely recommend!

If I was able to give negative stars I would. My son purchased furniture from the Naperville store. He was moving to Texas. He was sent an email on the morning of the delivery that his furniture would be delivered and he would be the third stop. He then received a call from the delivery man that he was there early. My son was still traveling from Chicago and he was 45 minutes away still. The delivery driver said he couldn’t wait. This was at 830am it is now 430pm and he still can’t get a response to when his furniture will be delivered. He had to go out and buy something to sleep on. The manager at the Naperville store didn’t do anything to help when I called several times. Frank Alonzo at the Naperville store was very rude and acted like it was our fault for missing the delivery. DO NOT BUY Anything from Ashley Homestore! They have no customer service and will not help you if you have an issue and they will not call you back!

Terrible Support after Purchase !! Extremely poor customer experience, They make you feel like they will take care of you but the sales person has raised their hands. I have been a very loyal customer for years and recently I have made a purchase of around $15,000 and during the furniture delivery (Aug 16) we received a faulty dinning table and 4 wobbly chairs and got assurance from the delivery team that it will be fixed soon. I have shared the defect pictures with Ashley and after me reaching out to them again after a week, got a call from “Saw enterprise furniture Repair” after 2 weeks, who scheduled the appointment to Sept 13 to fix the issue, I have received a call from them today saying that they have to reschedule the appointment to October 13th. I have reached out to Ashley and they are not helping, Seems like I have to wait 2 month after my initial delivery to get my furniture fixed, I feel like a tennis ball going back and forth with Ashley and SAW furniture repair. Dont buy anything from here. If you receive faulty furniture they will not help you post purchase. Everything is handled remotely by Ashley and the sales personnel who were so nice during the purchase won't even bother to help. If you receive faulty furniture then I wish you luck in resolving the issue with their 3 rd part technician support. Ashley has lost a loyal customer !

The workers are very friendly when you walk in

My initial interaction with a member of the sales team almost made me turn around and walk out. Thankfully, Mikey came to our rescue. We now have the living room we dreamed of dreams.

Very pleasant staff and hassle free!. Huge selection. We found what we were looking for

Melissa was amazing and on top of all the questions you could ask about a couch! Even considering our dogs! She helped us pick the perfect couch for our home.

I had an excellent in-store experience working with Malika! She was extremely friendly and answered all my questions. She was able to give me the price match from the website, and I was able to quickly make my purchase with a delivery scheduled for next week! Malika showed genuine interest and care in making sure I had what I needed. If you go to this location in Naperville, be sure to ask for Malika!

Worked with Frank and he was wonderful. Manager I think her name was Brittany was very helpful. Definitely stop in and check it out.

Thanks Kyle

I felt really taken care of at this Ashley’s ! The manager Kyle sat down and broke everything down for me so it was clear. I am excited for my new furniture to come to my home ! Recommend

Great choice, fair pricing and outstanding help from our sales consultant

Vasea was an absolute pleasure to work with! He spent over 3 hours with us helping us pick the perfect breakfast table, mattress, and adjustable base. Kyle helped ease all of our concerns and help answer all questions as well! Thank you!!!!

Great customer service at this store! I was able to get help immediately and walked out very happy.

Do not buy any BEDGEAR product from Ashley! They don't do returns, and the bedgear company has a rabbit hole system that will make you hate your life!

Thanks Kyle!!!!!

Had a great experience with Mellissa and the Ashley team finding the perfect pieces for our needs.

It was an amazing experience. Special shout out for Frank who helped us in selection process and finalizing the sale.

Dont buy anything from here. Very poor quality and furnitures come with defects. They will not help you when you call post purchase and if you reported any defects. Purchased a recliner from them and I see paint wearing off already from the leather. The recliner has become a junk piece already from its looks. The GBS all protection which is almost $800 will not cover any manufacturing defects. The GBS agency will ask you contact Ashley store and Ashely store will ask you to contact GBS and you as a customer will be the tennis ball. Its a $6000 recliner. Dont waste your time shopping here!! As mentioned in the reply below I reached out to the sales team. No one was happy to help.

Frank did an amazing job helping us select the perfect couch for our new apartment! He was very understanding and got us the best deal he could offer.

Thank you Kyle!!!!!!

The personal in the store are great, Maria help me on all my questions and help me to get that furniture that I want in no more that 30 min, I am glad to buy my furniture at Ashley store.

Amazing service, Lana was incredible and helped us pick our dream kitchen table and stools!

Kyle is the best!!

Kyle, the sales manager was great to work with. He was patient and answered all of our questions while purchasing a couch for our living room.

The Associate from Ashley furniture was very friendly, personable and helpful with helping me pick out my mom’s furniture. In addition they have a good sale going on.

Good experience, bought a dinning table from here. They were open to us bring our own chairs to match the dinning table that we were interested in. We were helped by Assistant Manager of the store.

I was able to shop and find the piece my wife and I were looking for. The rep was very friendly and helped us through the whole process. Will definitely shop here again

Friendly Service! Great deal! Got my couch 🛋️ on a black Friday deal! They were very helpful and accommodating will come here again!

Great experience!! Was there for less than 30 minutes and I got exactly what I wanted and needed . Faisal was an excellent salesman. Would DEFINITELY purchase something from there again . I appreciated the fact that I was allowed to buy something without being asked every 3 seconds if I wanted to sign up for a credit card

Loved working with Lana , will be back soon, Sean& Joan C.

Extremely friendly and accommodating.

My wife and I have been loyal customers for several years. Malika is not only our sales rep, but the best sales rep we have ever dealt with at any company. She is very patient, extremely compassionate about her job, and explains everything in detail so we are left with no questions to ask. She is absolutely P-H-E-N-O-M-E-N-A-L! We shop at Ashely not only because they have amazing furniture at great prices, but mostly because of the care and professionalism we receive from Malika!

TERRIBLE SUPPORT post-purchase. In the store is a great experience. They make you feel like they will take care of you. Furniture is nice, but pray you don’t have a problem. Literally WEEKS working with four different support people.

Any point in these reviews you read "We’re sorry to hear that your experience was not up to our own standards." Truth of the matter is this IS their standards. Expect faulty furniture with no exchange. The in-store experience was great! Employees were wonderful. Our couch and ottoman are great! Delivered quickly and has been great additions to our home. The TV stand however, came in rough with several quality issues. Built with cheap materials that were not used on the piece in the stores' floor display. It's like target quality but much more expensive. We've gotten approval for an exchange and yet no one will actually process it. Called the center several times in addition to going in-store within 24 hours of delivery to finalize details for an exchange. In-store we were told to call. The best they could do was put in ANOTHER order and that we will be contacted. Now about to hit the 72 hour mark from delivery, still nothing. Feels safe to assume we're stuck with what we got.

Malika was very helpful and made the buying process seamless.

Melissa was super patient and helpful. I had a good experience there.

Very poor experience, ordered multiple items worth $10000 and many were delivered with defects. Got the assurance from the delivery person that it will be replaced and someone will call to replace. No feedback yet . It’s been 1 month. I would not suggest anyone buying from Ashley. Also the sales person has raised their hand and said they can’t do anything from their ends.

I ordered a bed for my daughter’s bedroom almost two months ago. Twice they came to deliver bed with broken pieces and I’m really upset about it!! How can’t they check if all is in perfect and good condition to deliver.?! I’m not happy missing two Saturdays of work waiting for them and not able to have my daughter’s bed yet. Please Ashley take this seriously and make customer happy. I bought all my furniture from you guys and now see that things are changing and not for good. Thanks

The worst, will never ever buy anything. Bought recliner and living room couches worth close to $3000. The recliner came faulty and did not recline. For over 3 weeks, I have been told, the technician will call to schedule to fix. Didn't happen and the store is not helping at all. Apparently, everything is handled remotely by warehouse and the sales personnel (who were so nice until the credit card swiped) won't even bother to help. I am taking this to BBB but just wanted to caution if you get anything that is not what you expect, then I wish you luck. Wanted to support local businesses but with this experience, will be better off buying online and having a handyman to put it together which is likely less expensive than their delivery charge. So NEVER EVER again.

Manager is so rude I dnno they even have business or no

Had a great experience shopping for sectional. Maria was great. Helped me find the perfect set.

Defective items were delivered and Sales Representative Maria has not taken any initiative to resolve this. Very poor service.

Was great experience. Frank ,the ,Associate did a great job n was very quick. Thank you

Furniture buying is becoming like a car buying 😩 inflate the prices and then bargain. Dishonesty is at its Supreme. Online prices are cheaper than store prices, and constatly trying to sell warranty, service and finance plans. On the top of this after completing buying process I have been directed to pickup dinning table from Romeoville location with only address given to me, no phone number to check if the store is open or not. I have to Google it and still no one was picking up the phone at either store, so as per sales reps direction I decided to drive up 20 miles to pickup the dining table and found the store was open and pickup is only possible on Tuesdays and one otherday which was bummer. Now I cant cancel my order as all sales are final. Oveall very disappointing experience

Computers were down, so they couldn't schedule delivery when we were in store, still waiting on a call 2 days later to schedule delivery. Would think since they figured out how to take my money already that they can figure out how to schedule delivery. Disappointed overall

Found an awesome couch at a great price. Big thank you to our salesman Kyle. He helped us find something in our budget with the features we wanted. Will definitely be my first stop when looking to furnish the rest of my house.

Mikey, Maria, Latoya, Lana, and Regional manager were all great to work with. They get 5 stars. But the quality of furniture is not there and advertising is well…let’s just say interesting!

I purchased a sectional sofa for our home a little over a year ago. At this time I signed up for an Ashley credit card which was incentivized to assist in the purchase, toting the 0% APR for one year. However, in this time span we received monthly e-statements (which I don't recall ever signing up for.) Each month I would receive an email stating the minimum balance would be paid on X date, however, nothing stating the balance due. I wasn't sure when the year was up and tried multiple times to access my account online. However, synchrony is set-up in order to recover your username or password the full account number must be provided. Without the physical credit card, I was never able to access the account. I never received a paper statement and did not have the full account number. Needless to say just a few days ago I found the physical credit card, was able to recover my account and to my surprise see that the year was up a few months ago and now I had ~29% interest for the year tacked on. Nearly $1200 on a $2100 something balance. ABSOLUTELY RIDICULOUS. I could have paid the balance when it was due. No one at synchrony nor the store will help me. They say I had 30 days to dispute it. The issue is I didn't know it was placed on. I believe this is intentionally misleading. I am well aware this is how synchrony makes its money, and how Ashley ropes people into making large purchases. Make it impossible to access your account and never provide you with financial information that would make someone call to question. I can't fathom after the thousands we've spent through your store that nothing can be done to remove it. Absolutely terrible customer service.

Kyle and Mikey are great, went to 5 different stores and chose Ashley! Thank you Mikey and Kyle!

I am a Returning Customer and I always like their collections. Brought new furniture , they are yet to be delivered, so have to check them out for durability.

Excellent customer service at the Ashley furniture store in Naperville. They provide the information needed to make an informed decision. If you are looking for the best sales associate ask for Frank.

The delivery and assembly experience was very poor

Horrendous experience with Ashley call center customer service. I’ve spent hours on the phone with numerous representatives for a refund that has been approved for over 4 months, but hasn’t been released. The Naperville store was great, god help you if you have to deal with anyone else.

Very bad customer service I’ll never purchase from Ashley again.

We have gotten two great pieces thanks to the help of Scooby. He was attentive and very friendly. He’s a straight shooter who will give you his honest opinion and help you make the right selection.

The unprofessionalism of their customer service team is disappointing Marlene Davis to myself: " I am not going to discuss this anymore. I have too much work to do"

Scooby was fabulous at helping me choose what I needed. A good listener to my wishes and great with recommendation.

Mark was of great help. Ve re y polite and knowledgeable about our needs and concerns. ¡A very nice experience!

Very pathetic experience with Ashley stores especially with their manager Monica. I ordered a sofa bed (set along with chairs and tables). After 4 weeks they delivered only the chairs and next day I got a call from their manager that they discontinued sofa bed and asked me to come store and reselect. I told them that they got to take the chairs from my home which i purchased as a set but Monica said she can’t do that and asked me to talk to customer care. She didn’t have any respect to listen to the customer concerns. Today she called and said I got to do Reseletion by tomorrow else I won’t get option. I said I am out of town but she doesn’t care. One of my worst ever experiences and I don’t recommend any of you to purchase anything in Ashley. If management is reading this comment / review you have to take action against Monica ( Ashley manager) otherwise you are going to continue losing business.

Melissa was a pleasure to work with as we shopped for our new mattress and bed at Ashley Furniture in Naperville. She was very knowledgeable and helpful when it came to answering all of our questions and helping us find the right one for us. All of the staff at this store seemed very friendly and I would definitely recommend Melissa!

Palvi was the best couldn’t have had a better sales person ,she was nice extremely helpful . She was also very knowledgeable of every piece of furniture we saw we bought more items after we had purchased some and she helped again and added it to our order was very patient coming back to buy more stuff because of her and how great she was

Online price is ~40% cheaper than in store price Sales person was rude! Don’t remember the name but it starts with Melisha/ similar! Funny story- online price is $900, store price $1600 + 25% off 😂; when it was confronted to the sales person, she was ready to price match! When I mentioned I do have a $50 gift card from Ashley, she was not ready to apply the coupon to the total! When I said, on this scenario I will buy online itself, with the very rude tone she stated she was wasting her time on us! Ashley team: if your sales person is so busy, please don’t send them behind the customer & then complain we wasted their time; also, please don’t fool the people with huge difference in online / in store prices.

Melissa was great, my first time at Ashley home store and I feel as if everything was explained great can't wait to get my new bed.

Great selection and quality. Not pushy and was able to shop at my own pace ! Very pleasant salesperson greeted me at door.

It was great, we were looking for a particular sofa which was not available anywhere until we landed in ashley. The customer service was great and they helped us in picking up just the one we needed.Thank you..

Frank in Naperville Route 59 was amazing with high expertise. The smoothest furniture purchase ever!

We had a wonderful experience at Ashley furniture. And we owe all that to Malika Clark. She was very kind and sweet and on top of that she was very helpful and knew her product really well. I will highly recommend Ashley home store but more specifically Malika Clark.

The in-store experience was excellent. However, the delivery experience is poor 5 times now trying to get delivery scheduled and each time we find out some pieces are on back order or my delivery date was messed up or scheduled incorrectly. There was only one person who contacted me that I could even fully understand and did a good job initially resolving to find out later on the delivery had to be canceled yet again, due to a piece on back order. It’s getting exhausting. Trying to rearrange my work schedule to make sure I’m available for delivery that keeps getting canceled. If you are going to shop here, I would get some reassurances on delivery upfront especially when they’re charging you a tremendous amount for delivery I’m sure I’m going to get the canned answer of email me or text me your concerns at a specific number. I’m just on the fence of canceling this order and going with somebody else. It’s sad because we bought a lot of furniture here over the years.

Never purchase furniture from this store! Ordered a sectional to be delivered to my home did all my measurements delivery guys refused to use balcony to deliver furniture. No sectional out a days work have to wait 2 weeks for refund. Horrible experience!!!!

Melissa is a patient and phenomenal salesperson!!!

Malika was very helpful and knowledgeable! She made sure we got the best price and provided excellent service.

I loved how we weren't hounded the minute we walked in. It was busy so I'm not sure if it was because there were so many people or because it's now their policy not to hound. Regardless, I appreciated the time to wander freely and discuss different pieces privately with my husband. The woman who completed our sale was kind, quick, and efficient. My favorite part about Ashley was the protection plan! That was the best offer we had seen after shopping at other stores.

I have to give this one star in spite of the fact that the employees are very friendly and knowledgeable. I bought the king size Porter bed, it was delivered and everything appeared to be ok. I didn't sleep in the bed the day it was delivered but the following day when I was putting on the sheets, the bed collapsed. When I went to the store, they told me there's nothing they can do since I accepted delivery (there was nothing obviously wrong the bed when I accepted delivery. I had no idea just lying on it to put sheets on would cause it to break. Otherwise, I would have never accepted the delivery). I asked for store credit, so I can get another bed, because I had no confidence in the bed I bought, but I was told that once delivery is accepted, it's out of their hands. They will send someone to fix it in 1-3 days. In the meantime, I moved into a new house and I have no bed. In spite of the good service I received while purchasing the bed, I won't be making any future purchases at Ashley Furniture.

Malika was so helpful and friendly! Plenty of selection with good prices

Excellent service, good variety of furniture, all at reasonable prices on my purchases for livingroom and dining room

Great service. Frank was amazing.

Fantastic! Awesome! Out Standing! Great Job! I will most defense go back in the near future. Thank You Ashley Furniture! See You Soon!

My family and I just moved into town and Scooby was a wonderful help! He knew all the furniture pieces and helped us get a great deal! Highly recommend!

Ashley had an awesome president's day sale-the storage ottoman I wanted was $219 instead of $300, and there was no delivery fee. Even though the store was quite busy, a manager helped me place the order ( had to go to the store to use a $100 visa card towards the purchase). I was finished in less than 30 min.

We came in looking for a specific sofa/chair combo, dining room table and bedroom set. We left with the chair/ sofa We wanted at a great price and dining room table that they honored the online price. Frank Alonzo was our sales representative. Nice guy, friendly and wouldn't hesitate to go back in the future.

Great service, good price.

Great experience! our sales representative allowed us to shop freely but did keep her eyes on us. When we found the item we wanted she was there to answer any questions and, made the sale very easy. Thank you for your assistance. Will return to buy more furniture.

Malika was exceptional helping me select the best dresser. This was my first purchase at Ashley but I will be back and of course ask to work with Malika.

Thank you, Malika! She is truly awesome to work with. Bought a couch with her and everything went so smoothly. So relieved and so happy!

Marc is a great salesperson. Very helpful.

Very satisfied with shopping experience at Ashley furniture.Found what we were looking for. Marc was great from greeting to paperwork and explaining warranty and delivery. Would shop again. Highly recommend.

Malika was very nice and an amazing person to work with. You was amazingly patient and provided excellent fashion choices for our home decor. She provided us with great advice and gave us a great deal on our furniture. We were very pleased with her and we would be more than happy to work with her again in the future.

Parvi and Scooby helped us find the right mattress and also provided us different payment options that for our budget.

Malika made our experience. We generally prefer sales people to leave us alone but Malika was able to strike the perfect balance of letting us browse but also providing service when we did need it. If Malika had not been our sales person i dont know that we wouldve purchased our sectional that day. Thanks Again! And we will be back because of her!

The sales rep did a good job in helping me find the furniture I wanted. Her manager pressured me into buying the protection plan after I told her NO several times.

We couldn't have had a more terrible experience. Not just with the store, but with the distribution center as well. It took 5 times for our furniture to be delivered. It was always one thing or another. So much miss communication with the store and the DC. The store would blame the DC & vice versa. To top it all off the delivery team was so incredibly rude! Tracking snow in and out our house. Any questions we had they seemed annoyed by. Left wrapping and boxes outside our door. Just a very horrible experience over all. We will seriously have to consider shopping here again because we were definitely not pleased at all.

(Translated by Google) Excellent customer service (Original) Excelent costumer service

Good quality furniture and sales people. However, when we got the furniture it didn't fit as well as we liked. We felt like a sectional would do better. Unfortunately they don't do returns at all (it's still unused with tags still on it.) I thought maybe they would but we would still have to pay for delivery. Admittedly partly our fault but disappointing they don't do returns at all.

I bought two recliners last month and from the first day it started to discolor and leave stains on shirts and pants , and now i am having a hard time to bring in the service to solve the defect and no one is giving me a clear answer on when they will show up, I know for sure that the store has nothing to do about it and i could say the staff is so kind and supportive , but the whole after sale service is truly frustrating !

Our in store experience was great. When it came time for delivery we kept having to call to check status, no one ever reached out. It took a long time to actually speak to a person. Finally 3 months after we ordered, we called they said our counter height table was ready but the stools were on back order but they would be coming soon. We went ahead and accepted delivery of the table after returning the first one due to scratches. We then called to check on the stools the day after we received the table and were told they were discontinued and we would have to pick something else out. We went into the store but could not find any other stools we liked. While in the store we asked them to cancel the stools and we were told they could not, had to be done through customer service. Since we had taken delivery of the table they said we could not return it. I made the case that had they been honest with us and informed us about the stools, we would have had the opportunity to cancel the table. At least we felt canceling the delivery charge we paid would be the least they could do. After at least 3-4 conversations they agreed to waive the delivery. But they only waived part of it. We found a table we like better elsewhere so this brand new table we are paying for is in 2 parts in our garage collecting dust. My advice is if you are getting items from different furniture lines, make sure they are all delivered together so they cannot do to you what happened to us and don't expect them to tell you any information, as we always reached out to them, they never called us to give us status.

I worked with Malika with my first couch purchase. She did a phenomenal job with making sure I felt comfortable and satisfied with not only the product, but also her great customer service. She most certainly went above and beyond for me and her efforts do not go unnoticed. Ashley Homestore has a leg-up compared to other furniture companies. Thank you Malika and staff for the great buying experience! - Adam

Customer service is awful, sales is only there to take your money and the warranty is a total scam, do not buy! This is the first poor review I have ever posted - We had significant issues with a previous order that we purchased from the Homestore in Naperville, IL but after exhausting other options, we decided to try Ashley one more time. Big mistake. We were quoted an 8-16 week lead time for our table and chairs, it took 8 months. My sales rep was non-existent unless I reached out to her and the only updates I received were to tell me my order was available for delivery, only have them not show up for the scheduled delivery FOUR times! Claiming they hadn't received the product in yet, except for the one time that they said they decided to fulfil someone else's order with the product that was reserved for me. Their explanation. One of the chairs arrived broken, but I didn't notice until the next day. I contacted the Homestore I purchased from, but they told me they couldn't help and that I needed to contact customer service. CS told me to contact the warranty company and they told me to contact the manufacturer. After 11 calls, I was finally given a case number and I received a text asking for pictures stating "I am only here for 10 more minutes, then I am off for a couple days". Flash forward 3 months, a dozen phone calls and a missed repair order that was scheduled for today, I received phone call that said they would not be coming and they would send me a piece (wrong piece, not what's broken) that will arrive in "weeks to months, who knows" and I can call for repair then. I contacted the store again and finally got in touch with the GM, who is as unprofessional as they come. I asked for help, he denied, "not my concern, I'm in sales". I asked for a refund on the SCAM warranty, he again denied. I asked why he has never returned a single one of my phone calls and he replied, "I'm too popular to deal with a just a single person". These are all real quotes for Ashley Furniture. Stay clear, buy elsewhere!

Great delivery experience!!!

Comfortable environment no pressure and plenty of options

Frank Alonso was great. I was in earlier in the week. He gave me the promotional information and told me to roam around a let him know if I had any questions. No pressure which I appreciate. Came back today and purchased a couch set from him. Great experience

Horrible customer service. These people just tell you what you want to hear and make promises they can’t follow through with. We’ve had so many complications with our furniture being delivered, multiple times they’ve PROMISED us a date and almost every single time it never came on the date promised and was pushed back every time. Also there was missing furniture with almost every delivery we’ve had. very frustrating, will never shop here for furniture again…

this is for online order....not store.....Worst company ever.... No customer service. If Products are defective.. they will ask for you to donate and then they will provide replacement..... So you need run around for their faulty product... also replacement takes months....BIG NO.

UPDATE. I received the comment from ashley(owner) and was asked text or email my contact info and order info to there service department. Haven't heard any response yet. Be careful when buying a mattress. Make sure you spend a couple of hours on it 4 or 5 times before buying it. We bought a sealy mattress and after 3 weeks or so it was hurting my wife's back. We called Ashley and they didn't have a 30 day comfort warrenty. We went to the store and talked to a manager and she contacted their customer service department to see what if anything could be done. After a week I received a call from them and there wasn't anything they were going to do about it. So we have to go buy another mattress and it WILL NOT be from Ashley. We will by from a reputable company that stands behind their products and offers a trial period for a mattress. Mattresses last ten years. You really need to take your time when buying one and make sure they have a 30 or sometimes a 90 day comfort warrenty.

Very DISAPPOINTED in Ashley furniture and sales team .. they lie to close a sale when they know the items aren’t in stock .Also sales rep and manager are deceptive.. you will not be able to return any merchandise when it says online you have a option too if items was damaged or not as description .. I WOULD AND WILL NOT SHOP HERE AGAIN .. there are to many other place with good quality furniture.. this place is abt to go out of business look at the high prices and compare to others .. it’s all greed .. good luck

Absolutely the worst company I have ever purchased furniture from. Waited weeks for my bed, delivered was scheduled for 12/14/22 between 8:30-11:30. No one showed up. Called many times spoke to many different people no one was able to do anything other than tell me wait some more. Driver shows up at 2:45 I was not home at that point as he wal almost 3 hours late. I asked him to wait 15 min for me to be able to drive home and was told company policy is that they only wait 10 minutes. So we customers get to wait hours passed they window but they can only wait 10 minutes. Called dispatch and customer service and one person more unprofessional than the other. Actually had the one of them tell me she was in bed in her pajamas in tears as and she didn’t care. The absolute disrespect for peoples time and disregard for their responsibility was just so frustrating that after talking to about 10 different people in the company all they could do is reschedule me for another 2 weeks out. I refuse to give my money to a company like that so I canceled my order. I would rather wait longer and buy from a company that cares and takes responsibility for their mistakes than to give my money to this horrible company

Was treated with respect & was given professional service.

We spent a couple of hours in store shopping for our new place. We found the store extremely welcoming and staff pretty helpful. Particularly Frank helped us get a decent price and walked us through the whole shopping process with patience and smile. I highly recommend this place for anything furniture.

Malika was the absolute best. This is my 2nd purchase with her and each time she went above and beyond for me as a customer. Give her a raise and promotion as a sales Manager 👍🏾👍🏾👍🏾👍🏾👍🏾.

Sales person, Malika Clark. had an attitude. Seemed irritated when asked certain questions. We decided not to purchase from this location. We went to Highland Indiana and was treated well. We felt great about or purchase. We purchased set of Jeanette dining room chairs and bench. Also, Home theater leather power recliner and power sofa. Nice.

STAY FAR AWAY!! I ordered furniture in July 2021 and I am still waiting! Ashley keeps cancelling my order and saying they issued me a refund for the furniture because when I reply to their automated delivery texts, they do not get my response so they just decide to cancel the order (not just the delivery, but the entire order!) On top of that, the refunds that they say they issue are non-existent. So I currently have a bedroom chest that I paid for in July 2021 that I cannot get delivered to me and did not get a refund for. I also had a dresser delivered damaged in July 2022 and called immediately to get it replaced. It is December 2022 and I am still waiting for the replacement because they keep cancelling my order because of their automated delivery text system. I also returned a loveseat in July 2021 and was never issued a refund! I cannot get ahold of anyone in Customer Service and when I do they tell me I have to go into the store because they cannot help me. This is by far the worst store I have ever dealt with! I ordered furniture from Bob's Furniture at the same time and I had absolutely no issues and got everything delivered quickly and without damage. I will NEVER order from Ashley again!

It was a very good experience shopping for mattress at Ashley Naperville. Maria was very helpful. I want to add that I am a loyal customer of Ashley now, their furnitures are great for the price. During my latest visit, Pallavi helped me with my order and she went above and beyond and helped me resolve my delivery requirements.

Customer service is great, very nice and helpful, really appreciate it.

Ashley furniture is a great place to shop. They’ve stopped using chemicals and flame retardants in their cushions in 2015 (as soon as California firefighters won their case). Their furniture has great details and they stand behind their products. I worked with Maria and had a great experience!

Great experience. Staff was very helpful and friendly. Would absolutely work with Anthony again.

Great Coustomer service from scooby than you Ashley furniture happy thanksgiving 🦃:

You can get discount as high as 30 percent

Was a great experience as always

At time of purchasing our two couches we purchased a warranty. We discover now that it does not cover the couches less than 6 months later when the threads are unraveling in the stitching. It covers punctures and stains buit not the actual quality of the furniture built. If you read the warranty you find out that very little to nothing is covered. Ashley does provide a 1 year warranty for the manufature defect and has stated they will contact me to arrange for a technician to come out and make the repairs.

Frank Alonso was so patient with our questions and gave us more than enough info about the things we needed to purchase and helped us find what we needed for our home ! He was amazing.

Never buying anything from Ashley again. Bed frame broke down after 6 months and been waiting for part replacement for 5 months. It’s a piece of wood and taking them more than 5 months to replace? Bed frame is unusable and they cannot offer anything but to wait for replacement part.

I'll definitely never have anything from Ashley picked up again. Had a bad experience with their last delivery so I opted to pick it up what a mistake. First they call to say it's ready then you call back and it's not going g to be ready for 2-4 weeks. Then told it'll be ready by Monday forget to mention they're closed on Mondays. Then I call to confirm the order and I'm told to expect it in two weeks. Then I get a text that the order is ready for pick up between 10-6 Tuesday (today) I've been waiting over an hour...

We had such an incredible experience at the Naperville location! I called Thursday with questions regarding some items I saw online. I was connected with Lana, a sales specialist there. She was very patient with me on the phone and kind. We decided to go in yesterday and meet with Lana. I wanted to take a look at the items in person and look around in general. It was wonderful working with her because she gave is space, she didn't hound us either and when we has questions she was very helpful. Aside from the furniture we purchsde, she even helped us pick out a mattress that accommodated the needs of my Husband and I. We will definitely be going back to this location for future purchase and will certainly request Lana.

Anthony was great to work with on our recent purchase. He was very knowledgeable and helpful. We'll be back for sure!

Scooby was very helpful and friendly.

Melissa did and amazing job at helping us find exactly what we wanted. She didn't try and pressure us into getting anything that we didn't need or want at the moment! We will definitely be going back to her in the future when we need more stuff.

We do not have the furniture in stock that I was looking for. The salesperson seem to be rushed.

Terrible customer service! Had a piece of furniture that broke and received the run around between store and GBS protection that we spent $400 on. Operations Manger at Naperville was awful. Lost a good customer.

DO NOT ORDER ANYTHING FROM THIS ASHLEY STORE. All the negative reviews are accurate. Sales people over promise, and once the order is placed they do not care how miserable your experience is. From delays, to cancellations, to damaged products. ALL IN ONE ORDER. Store manager yelled at me because I asked for them to waive the shipping fee. I offered a sofa, loveseat, chair, king bed, dresser, chest, and two nightstands. They cancelled half my bedroom furniture for some reason. They will not return it bacause the first half has been delivered. I've been waiting a week to know when the rest will be re-ordered, and nothing. I paid in full, so they have my money, and I do not have my furniture. Their people really don't seem to care that they've essentially stolen thousands of dollars from me. I WILL NEVER BUY FROM ASHLEY AGAIN. they have the worst customer servic. Their people take no pride in their work, and lack complete decency.

Lana was amazing. Very knowledgeable in all areas. Highly recommend.

Ask for frank, he’s the best salesman I’ve worked with.

We've waited for our furniture since over a month. When the delivery men started unloading the truck today, they've realized a part was missing, so it didn't even make to our apartment and was taken back right from the street. No one called us to provide updates after they've left. I had to contact them by myself. I will spread the word to everyone: never ever do business with Ashley Furniture. They really don't care about customers.

very poor service, very disappointed by the response either from the store or from the customer support. I order a king size bed and it was supposed to be delivered in 3 weeks time frame. When i enquired about the order after 3 weeks, they mentioned that someone will call back for sure. When i consistently followed up than i was asked to call the store from where the furniture is purchased. when i called the store the sales people tells that the order is already delivered. Now after 6 weeks of continuous chasing and continuous calling still no one knows where the order is - in the system it is delivered. After 3 consecutive days of calling the store, i am still not able to talk to the customer service person Monika. the person is only available between 10am to 5pm and when i call before 5 pm the person has left, when i called after 10am, the customer person is in some other meeting. So, i am only talking to sales person who has no interest given the order is already sold and all the money is already given. Extremely poor service, if you have time and patience and want to forgot about your item once you have placed the order, so go to Ashley. Also, the sales person mentioned that since last 10 days no one has called because the customer person is very busy. This review is of the experience in Ashley Naperville store.

Excellent job by Melissa

We placed an order for a sofa set and a dining table set before a month and we have not received anything yet, when we visited the staff promised us everything will be delivered in 15 days and now they are saying that we will be receiving everything in another months time, very disappointing

I brought my mother and sisters to this store and was instantly greeted by Cesar at the door. From start to finish, he remained patient and displayed his exemplary knowledge of each item. After hours of deliberation, we finally made a decision and Cesar walked us through the purchasing, delivery and warranty processes. I recommend this location and its manager Cesar for your future furniture purchases.

UPDATE 09/21/22: I should have canceled it the first time they canceled my delivery. They scheduled delivery for 09/07/22. Then pushed it for 09/14, then 09/27. Just checked a few minutes ago to confirm and well, now it’s scheduled for the week of 10/03. Representative said they’re still waiting to receive our furniture. However, I was told weeks ago that it’s been at the warehouse and they were just waiting on one item, which is a bench. We can wait on that. I was asked if partial delivery was okay and we said yes. Stop wasting your time, money, and energy. DO NOT ORDER ANYTHING FROM ASHLEY! Save yourself a headache and stress. I wish I would have read the reviews before going in the store. They make it difficult for you to cancel an order as well. Went to Macy’s and we got our media console less than one week. Customer service called to schedule delivery. I called them back to schedule it for 09/07. The representative I spoke to asked if we would mind a partial delivery (Bridget asked me via-text just a few days before as well) and I said, we wouldn't mind partial delivery because we need our furniture. Here's what we ordered: Sofa: ready for delivery on 09/07 Dresser: ready for delivery on 09/07 Dining table: ready for delivery on 09/07 Bench: estimated delivery 09/14 I took the day off to stay home and wait for our delivery. I called customer service to check the status and they said we were no longer on their schedule. They didn't even care to contact us to let us know. We paid extra fees for delivery so this very upsetting. Now they said the estimated delivery is on the week of 09/23. This is very stressful. Buy furniture elsewhere and be happy.

A GUY NAMED ADAM, HE BLOCKED MY PHONE DON'T LET ME CALL. WE ASKED DAMAGED TABLE REFUND, THEY SAID IF YOU WANT TO GET REFUND YOU HAVE TO DONATE TABLE TO CHARITY AND GET RECEIPTS THEN MAY GET REFUND!!!THAT'S INSANE!!!!!!!!! DON'T BUY ANYTHING FROM ASHELY, JUST WASTED YOUR MONEY AND COULD'T GET REFUND. VERY VERY VERY BAD SERVICE!!!delivered BIG DAMAGED table and couldn't get refund!!! I emailed feedback@dsghome. NO ONE CARE!!! I asked over 5 times when the damaged table can be picked up. I need refund. no one wants to get big damage furniture!!!!! I'm really tired of talking to customer service, someone asked to me contact manufactory to get refund!!!! that's really RIDUCULOUS!!! I bought furniture from Ashely why I need ask manufactory to take care of order and refund to us??????????? Apparently, you guy just kicked ball to third party, Such cheating!

Good selection, friendly/helpful service.

This is no reflection of staff at store. I called yesterday to speak with sales to see if an item was on display. I got a call center instead not at the Naperville location. Website says the item was in store. (Rosewood Accent cabinet). Went to store today to see cabinet. Sales says they don’t have one. The phones have been erratic for 3 weeks. Obviously not to concerned that 2 great sources of communication and of sales are screwed up. Get your act together Ashley of Naperville. I went to Darvin in Orland and found what I liked after calling and verifying they had it after seeing on their website stating it was at store

Bad experience, they offered me a 5-year guarantee, when I went to pick up my living room set it was defective and they told me that it had no guarantee and that they couldn't do anything. I lost money renting the truck.

This has been a nightmare experience. I don’t think it’s store specific, I think that this entire company does an awful job training their employees. I have been trying to set up delivery for a part I ordered and no one has been able to assist me. The third party warranty is useless. Do yourself a favor a just pay the extra money instead of buying this garbage furniture with garbage customer service.

Wow! Anthony Lewis was Amazing! Perfectly friendly and not high pressure at all. He helped us find the perfect couch that met my style and fit within our small space. He was gracious to measure and configure each couch we looked at over and over until we found the right one, never making us feel like we had to settle and all with a great sense of humor. He gave us space to do some of our own shopping, but was there when we need him. Thanks to his patience we found the right one and couldn’t be happier! Genuinely a great experience, and after shopping all day at various stores, we can attest that sales people matter! We got the best at Ashley, both the couch and the help!

So disappointed! Trusted sales person who said my couch was in stock and I would get it by mid August. It's Mid September and its not even close for me to receive it. Now I was told October! Not a happy customer!

Anthony did a great job of helping us. After handing off initially from Frankie, Anthony took on our case with great fervour and elan. I could sense that our satisfaction was top of his mind and at no point did I feel he tried to sell me stuff I didn't;t need. Great job, great guy, great experience!

My mom and I bought a living room set from this store and with in a year springs in the couch, chair and love seat have broken. We bought the 5 year warranty and when we call to have them fix the furniture they tell us there is nothing they will do we have to pay someone else out of pocket to fix it. Definitely a shady company for doing this to people. Just cheating people out of money on a warranty that covers nothing.

Just this past weekend I went in looking for a new living room set. Frank was very helpful and offered all the great deas on our new living room set. If you are looking to purchase from Ashley in Naperville, ask for Frank he can definitely help you out as well.

If there was 0 rating, that's what I would rate this company. Their customer service is terrible and most of their workers don't know what they are doing. We had ordered twin beds for our girls in May, this is August 30th and we still haven't had the bed fully installed properly. First, I had to be on them to have the beds delivered, then I had to call several times to get the beds installed, then they had delivered the wrong slab. I called them to get us the right slab and the person I spoke with hung up on me. Terrible service. I will stick with the roomplace moving forward.

I intended to give no star but that option is not available. This store is bogus. I ordered an side table 9 months ago and still waiting. Moreover the employees are very irresponsible and your questions will be answered “I don’t know”. So be wise and choose different furniture

The delivery team delivered a wrong color and then re-selection process was so complex. Now basically I am stuck with the wrong color and now have to the store again for selecting the right one.

We made a big purchase working with John Beem and all I can say is that it was a pleasure working with him! We made our choices, we took our time, and he was super helpful, friendly, patient and professional! His manager, Wally, also stepped in and they gave us the best deals! So happy with the service and the quality of the furniture! We definitely will be coming back, purchasing more of the best furniture and working with John! Thank you guys for everything!

Very disappointed to be writing this review today. My fiancé and I recently bought a dining set along with some patio chairs from the Naperville location. Admittedly, the shopping and sales process was rather smooth, Sandra helped us and wasn't over-bearing as some furniture sales reps can be. We were told delivery for our dining set would be August 6th - which we were very happy about considering we were moving into our into our first home on the 5th. I received no notification of a delivery window in the days leading up to the 6th, so I called Ashley's customer service line to get an update on the order on 8/5. I was then told the order was delayed by one week and the new estimated delivery date would be the 13th. Look, I like to think I'm a reasonable guy, and had notification been made prior to me calling I wouldn't have been nearly as frustrated - but why do I need to sit on hold for an hour at the expense of my personal time to find out something that should be proactively communicated in the first place? I called back again around 8/10 to confirm that we would receive the order on 8/13 as we were told, only to be advised that 8/13 was now looking more like 8/23. Again, frustrated that I have to spend my time to find this out but it's 2022, delays happen right? I called again today, now the first week of September is what "customer service" is telling me. At this rate, each time I have called, it gets pushed back by at least 1 week. Each time i have had to call to find the updated timeframes, i have received not one piece of proactive communication from Ashley. It is starting to seem like my fiancé and I were lied to by the salesperson just so they could make the sale and get the commission, knowing full well no one intended to deliver our table on 8/6 and just leaving us to deal w/ customer service on the back end. We went with Ashley financing here and had full intentions of furnishing the rest of our new home from Ashley but at this point....? If you're going to shop here, I'd suggest planning on adding a couple months to their "estimated" delivery for good measure, but my better piece of advice is shop somewhere else.

I have order a bed , dining table with 4 chairs in April 2022. The dining table has been attempted for delivery 3 times and everytime the delivery folks come in and realize some parts are missing , it has been 5 months and still don't have the dining table delivered. None of the customer service calls are helping in solving this situation. I must say poor customer service

Malika Clark was FANTASTIC! She was very polite, professional and extremely helpful. I never felt any pressure from her and I truly felt like she cared about helping me make the right choice. She gained a customer for life!

After spending all my time and money to purchase the furniture at Ashley on Jun 17, 2022 and patiently waiting until Aug 8 for delivery, I discovered on my own follow up with the customer service that no shipment is scheduled for delivery. It was so frustrating - the Ashley team didn’t even bother to inform me about the delayed shipment until I called. So un professional that I will never visit any Ashley store in my life and share my experience with as many of my contacts as I can

Melissa was amazing, she was honest and super nice. We bought a 3 person sofa chaise with a accent chair. Couldn’t be happier with her service

Cesar was amazing!!! He made shopping easy and fun! No pressure just help. I bought a sofa, loveseat, table lamp and on my way out I saw a gorgeous table and chairs. It was a very positive experience and Cesar will always be my go to guy for furniture. Thank you Cesar, you are the best!

After we placed the order they continue to call me and delayed the delivery dates for one or other items. They split my delivery and even then on the delivery day for one of the items (that was delayed too) they just simply didn’t show up. Calling on their help line is useless, they always say you can discuss with sales for your concern. Sales will say, we don’t have control on delivery. They show you the moon while selling the stuff only to blame it all on delivery, supply chain, and availability.

Worst experience of my life. [Update]: Ashley customer service replied to this message. I reached out to them. No one responded. We bought a bed and nightstand exactly a year ago. We were told they ship in 60-90 days due to supply chain constraints. After a year we went to the store to cancel the order. But somehow store manager told our furniture is ready to deliver in 2 weeks. But on the day of the delivery they left a voicemail saying delivery is cancelled because it was back ordered. We bought the bed on ~40% off and Ashley significantly increased original pricing of the furniture we ordered. I am not sure if they are delivering the furniture to the people who paid more or they are just taking money from the customer knowing they can’t deliver. I am cancelling my order today and will never go to Ashley again.

I was calling customer service to ask for a part that was damaged by the delivery team . And I was “being helped “ by the worst customer service person ever . I asked to have a call from a manager will see if what happen .

Purchased a new sofa at the Naperville Ashley Home Store. It was very positive furniture shopping experience. Sales was good. No pressure! Delivery was good as well; they even showed up early!

Sales reps were not aggressive and were readily available when questions arose. It was a very easy transaction.

"Scooby" Sales Professional and Healthy Sleep Specialist is extremely knowledgeable about the store products. He helped me find the perfect mattress within my budget and comfort requirements. The delivery team arrived early and installed the mattress very quickly. I appreciate the up to date communication/tracking of delivery status. Thanks Scooby!

I got a new sectional for my living room and had a great experience! I worked with Cesar and he was amazing! He made my purchase so easy and explained everything thoroughly. Will definitely be back for my dining room and work with him again!

***WOULD NOT RECOMMEND*** --

I had been to the store and decided on the sofa that I wanted. My sales person had given me her personal phone number, so I called her after I had gone home and measured. I left a message and didn't receive a call back that day. That evening I called the store and completed the purchase in order to receive the sale price. I am anxious to receive my sofa, as it has had mixed reviews. Delivery is still 10 days away. So far the transaction has been smooth.

They brought the wrong dresser.

The sales person was very helpful. He found an item that would satisfy my needs and it was affordable for me to purchase. If I need anything in the future, I’ll be sure to come back to Ashley’s.

I used to love Ashley store and their furniture. In January I bought bedroom set, kitchen table with chairs, couch and love seat. Promised delivery March, then changed..when delivered boys scratched the couches, table and chairs. Then you through complaining. Never got their attention til we disputed. Even after that they came to fix offered chairs and table in the worst condition than one originally brought. For couches they never showed up to do the touch up. Think 5 times before buying here.

Terrible service!!! Stay miles away!!! Or prepared to be bombarded with delayed unkept promise!!! By mistake I placed an order for living room set on 05/21/22. I was promised that a part of order will be delivered on promised date. I had to take off and wait for the furniture to arrive. When I called Cesar Rosa of AHS Naperville, only then he remembered about my order!!! He was some how about deliver it next day. To make it more worse the remaining order was assured to be delivered on 21st June. I took off again from work. Nothing happend!! No calls or text messages from AHS!!! I had to call again to find out what is happening. They said as always sorry and assured me it will be delivered on 28th June. Again I had to take off from work and waited. Nothing happened. When I called AHS, I was told it is ready for delivery via automated system. However, when I called customer care, I was told the delivery 'might' take place on 6th July!!! Terrible service!!! I feel humiliated!!!This is going to be my first and last purchase ever from AHS!!!

Cesar at the Naperville IL location was an amazing help. Not only was he informative, but he was kind and personable. UPDATE: After 3 months of waiting for our couch after being promised shipment a week after purchase, no one reaching out to us but having to call weekly to get told the shipment is pushed back a week, and the associates being dodgy, we finally received the couch. The couch is fantastic but unfortunately the experience and communication was not and we will be taking our business elsewhere in the future.

Scooby is great to work with! He remembered us and gave us a great deal!😊

Malika was great in explaining all the products in detail.

I worked with Cesar to buy a table. He was very responsive and professional. It was a quick and simple process.

My family and I bought an entire bedroom set in January. They put us on hold for months. We drove to Naperville to talk to them in person. They finally send the furniture in June. Ordered a king size bed frame. They sent a full size mattress. The mirror came chipped, scratched, and damaged. Worst experience ever. Worst costumer service. Nightmare ordeal. Never order from here!!!‼️

Me and my family went to look at there sectional couches. Marcus Nelson greeted us and offered his help. Was very respectful guided us and then gave us some privacy which I appreciate it. He was very knowledgeable we went for lunch and after talking with family we agreed went back and he helped us with the purchase. I recommend Marcus. We will be going back to purchase another couch will definitely look for him.

Horrible customer service.

This weekend was my first visit to the store and I am glad I came. Bridget was amazing to work with, she understood what my needs were and assisted me in selecting the perfect mattress set and bed. Thank you so much Bridget for making my visit a great experience. Qiana 😊

Our salesperson greeted us and then gave us space to look around. She was helpful and knowledgeable. We bought a very nice set. So far a wonderful experience...

Horrible my delivery came broken, fire place had inside wall paper falling , cabinet doors falling off. They left TV stand until they can get a new one. The office doesn't have a clue when it will be replaced.and They scratched my floor . I have a wedding next weekend, I shouldn't be worrying about this. Why doesn't anyone have pride in their product anymore?

(Translated by Google) Very friendly all the staff (Original) Muy amable todo el personal

We had a wonderful experience shopping at Ashley. Scooby was a great sales person to work with. If you are going to Ashley’s, ask for Scooby. He will get what you need within your budget.

Best experience I’ve had in years buying furniture. Completely professional and patient. Will always come here for furniture

Alot of personal attention. Great attention to detail. Very informative. Thank you for everything.

Ask for Malika, she was very professional and helpful and did all she could to make sure we got everything we needed and left happy

Melissa is a very engaging and patient sales person . Good selection of the sectionals that we were in for.

Snoopy was very Helpful and Friendly!! We always buy our furniture from Ashley, always have a positive experience when we go there.

Whoo Hoo!!!!!

Just had an amazing experience at Ashley with Cesar! He was very patient, took time to listen to me, and found me the perfect solution to my needs. I highly recommend Ashley and Cesar to anyone seeking to beautify their home with quality furniture and without breaking the bank! Also, the 0% financing options were amazing! I can’t say enough about the service I received. Thanks, Cesar!!

Great place for the furniture. We loved the customer service and would definitely recommend.

The sales associate Maria, is the best.

Marc helped us a lot today. Very kind and explaining every detail that we should know. Customer service was good

Beautiful, easy-to-navigate store with a great selection of classy furniture, that doesn't feel cheaply-made or cost a fortune. We came in on 5/10/22 and were helped by the amazing Scooby. He told us about their sales, gave us ample time & space to shop (unlike some other furniture stores where they follow you around and try to pressure you), and then checked us out—making sure we got the best deals they were currently offering. The store is extremely well-lit, with massive windows surrounding the entire building, making it easy to see all the pieces and colors. I will absolutely be coming back here for my future furniture needs, and would recommend it to anyone and everyone.

2 views in 2 years? Stop censoring your reviews I previously wrote a review, and just noticed it had three views compared to hundreds or thousands of use on the other reviews I written. So it seems they are screening reviews. I also reviewed a piece of furniture online and they did not post the review. If that doesn’t tell you enough about the company and their ethics (stay away!) then read on. One of the slides on my dresser broke and the finish was cracking. I had purchased the extended warranty and tried to file a claim. They had me jumping through hoops filing multiple claims with multiple companies, one that didn’t even service Illinois where I live. After talking to probably 20 different people over four months they said that the extended warranty that they sold me, did not cover my dresser. Months later they finally agreed to send me a refund for the remainder of the warranty, and that check bounced. Thanks for the $19 fee on top of the dishonestly! There are hundreds of other details about this story and why you should not go to Ashley furniture, but you probably wouldn’t even believe it if I wrote it all out. 36 emails back-and-forth and no one could help me. To top it all off, we did order one additional piece to complete our set and that arrived damaged! Stay away! There is literally a Facebook group with 300,000 people who have tried to get customer service to help them and they wouldn’t. Now let’s see if they remove this review like my other one.

0 stars…. 12 months waiting on my order and still nothing… Just AVOID THIS PLACE!!!!!!!!!!!!!!!!

It was very good experience . . . The sales lady was very helpful . . . I would come back again if I need anything . . . THANK YOU . . .

Purchased a bedroom set, upon delivery the drawers would not properly close. Called customer service and was told they would ship out parts, then a tech. 10-15 days. After 2 months was told within a month. After 3 months they could not find the order and would not accept a return. Junk company.

The furniture seemed cheap, poorly made, and not durable

Lana was amazing with helping me pick out my new mattress. Very kind and knowledgeable and made a stressful purchase easy!

I purchased a bedroom suit in June of 2021 and still haven’t received my bed. I was told the rails are on back order and they have not come in as of yet. I have gone into the store I purchased the set from and each time they say, we will check on it and someone will call you tomorrow! On each instance, my concerns went unanswered and there was no return phone call. I would not recommend the Ashley store located at 1584 IL-59 N, Naperville IL 60564. I’m still waiting on my bed and once I get it I will NEVER shop at Ashley furniture again!!!! Update… my bed finally was delivered on July 12, 2022. The hooks on one of the rails was bent, but the installer fixed it and assembled my bed, however screws to attach the bed slats were missing, so someone from the warehouse will be delivering them within the next 24 hrs. After the installation I noticed the foot board was cracked and now I have to schedule an appointment to switch the piece out. As I previously stated, I will NEVER shop at Ashley Furniture again!

Nice selection at this store, but it's all about the sales and not the service. I ordered a bedroom set that wasn't due to arrive for a few months. The following day I found out I was having visitors and could no longer wait for stock to come in. I call Sandra, my sales rep and explained I needed to cancel the order I just placed, and received an unfriendly response it would be cancelled. Three weeks later, still no credit on my card. I visited the store to request the refund to my card. The manager was unapologetic and questioned why I was cancelling after I told him the situation. He told me it would take 3-7 days for the refund - really? It took less than 24 hrs to charge me. I won't be shopping there in the future.

Updating my review to 5 star - went in the store and talked with two very nice front desk personnel who helped me and my husband regarding some of our concerns on delivery dates. They were kind and truly a blessing. We will now be getting our furniture next week. It is important to me to acknowledge the work that they did for us. If you are having issues with your order, please go in the store and consult them for potential solution. I promise you they will help you!

Will never shop Ashley again. Order has been canceled.

Our sales lady was polite not pushy.

Had a great experience at this Ashley location! I highly recommend Anthony to be your sales rep! Made the process efficient, was very thoughtful, helped us save a lot, took the time out to give great recommendations, and definitely exceeded our expectations. Will definitely come back for more home items soon thanks to him! Thanks so much!

Initially a great experience in the store. We "loved" our couches so much we waited 3 months to get them.. Was sold the extra warranty because it would "cover any issues we might have and if not used we were guaranteed to get the money back". From the second we got the couches we had issues. The cushion covers were all fraying near the seams. Called the store and got the run around but eventually was able to get new cushions. Fast forward a couple months later we had issues again with the cushions fraying. Called again to complain and got the run around with customer service again and finally after a few calls of being told different stuff got new covers. And sure enough. ..it happened again. But now our couches were no longer being made--- "Surprise surprise" and were discontinued. Spoke to the company and once again got the run around. It's like they tried to get me to stop calling by giving me all different answers. Could not get people to help me out despite being told that the couches were discontinued and we could pick out new ones. Then we ended up moving but I continued to try to get them to keep their word and replace our couches. Now their excuse is it can't be done because we moved. Since then the feet of our couch broke and the wood frame on one of them broke also. I have continued to call the Naperville store with no help and keep getting the run around from their "customer service" who tells you something different every single time. And their resolution after everything was that they were going "to do nothing". I have continued to call for the past 4 months trying to get help. Spoke with manager who said I need to stop calling there and need to deal with their customer service only. Well, I want you guys to keep your word. These couches clearly had manufacturing issues-- we were told we would get replacements---if you can't coordinate that with our local Ashleys then we should be given a refund-- oh and on a side note that extra warranty that we were sold did nothing for any of our issues. Nothing. A complete waste of money. Where is my refund for that? Please stop wasting my time --keep your word --and refund or replace our couches. We have 2 Ashley stores nearby. Please help.

This is a great Ashley location! Cesar was so helpful and kind and gave us a great deal on a couch. Highly recommend Ashley Naperville!

Sandra the sales associate was terrific, and Wally, the store manager, was excellent. Great store and friendly staff

At the Naperville location, once they found out I was there to choose another couch because the one I had wanted previous didn't fit into my building, not one other person who worked there even asked me if I needed any help. No one spoke to me, no one came up to me to help me.

Melissa, our salesperson is amazing! Very nice choices in this store. We will come back!

Jim was a helpful sales associate and I was able to process my purchase quickly.

The sales associate Mark did a very nice job.

They forgot my foundation how am I suppose to sleep in the bed