Ashley HomeStore Naperville, IL 60564

Great help

Lauren N*****son was a delight to help me out today. We told her what we were looking for and walked us right over to the recliner! Exactly what I had pictured ! No high pressure what-so-ever and very professional. Even better, got a call with a scheduled delivery date already……two weeks earlier than what she told us!!! Very pleased with the service at this store! Lauren is a keeper!!!

The store had a lot of collection. Our salesperson Ulysses was very humble and good. You would not feel any pressure in buying only honest feedback about their products.

Frank was patient, helpful, and kind during my shopping experience to furnish a room in my new house. Highly recommend shopping at Ashley and asking for Frank- I would definitely work with him again!

Our price was instantly matched with no hassle. We worked with two sales people who were both fantastic. Lana and Palvi. We placed our final order over the phone and we will receive our sectional in a timely manner. Very happy overall.

Yusuf was very helpful and knowledgeable, he made shopping for the perfect couch easy and enjoyable. Looking forward to my new sectional!

We worked with Malika and she was great! Friendly and no-pressure. I would buy there again.

Fantastic experience at Ashley Furniture today! Frank Alonso was kind, patient and so helpful. He really took time to answer my questions and listen. Ashley Furniture is lucky to have him on their team. I can't wait to receive my new couch. I will be back and ask for Frank!

Malika at the Naperville location was great to work with! Very knowledgeable, friendly, and easy to work with.

Nice collection of furniture to choose from.. We received excellent assistance from Melissa. When the piece we wanted to see from the online store was not currently on the floor, she was able to help us find another location which did and even contacted the manager there to notify them. She was also very thorough with explaining all the payment options and cost comparisons between sets and provided contact info to get help quickly if needed in the future.

Great experience. Not pressure me at all... if anything my husband negotiated a better deal! Would recommend out sales associate Melissa Albert as well. She didn’t pressure and was willing to help with negotiating

Great collection and excellent customer support!

By far the worst furniture store I've ever ordered from, poor service, timing is horrendus, custom service is horrible, and if I could give 0 stars I would...

DO NOT GO TO THIS LOCATION go to the Bolingbrook location instead!!! The sales people and the managers (at the Naperville 59th street location) are greedy and will not honor discounts unless you specifically ask for them. I was at the store on 59th street in Naperville, IL 05/23/2021 choosing furniture for three rooms. I made the selection with the expectation that I will receive the 30% Memorial Day discount at the end of my purchase. It turned out that the discount is based on the type of financing I will choose. For example, 48 months financing qualifies for 0% discount. To get a 25% discount I needed to pay cash or to choose 6 months payment plan. The 30% advertisement I was told is on selected items, so there essentially is no Memorial Day sale unless you are willing to pay cash. When I asked what the discount would be if I wanted to finance for 12 months, the sales lady Palvi told me I would have to pay full price. I had to pull out the sheet that they had given me with the advertisement and point it out to her that I should be getting 20% before she finally entered the discount into the spread sheet. The store manager Marc was totally unhelpful when I tried to request the advertised sales discounts. He informed us that there was nothing else he could do for us at all, which is poor customer service. He could have thrown in some free delivery or something and we would have been sold. He instead gave us a lecture on how things are in furniture right now. We ended up walking out. Looking online later on, I was additionally surprised to find out that the prices I was quoted at the store were so much higher than the online prices (almost 50% more!!). The sales lady contacted me the next day basically begging me to make a purchase with her so that she could get her commission. I thought that was completely unnecessary to say that to a customer. While she was very nice and helpful in the selection process, I think some additional sales training is needed for your staff. Anyways, after some back and forth she offered me 25% off for 1 year financing, which was a “special deal”. Well, the next day I went into the Bolingbrook store and saw this option on their advertisement that I was handed when I walked in. So I realized I had qualified for this all along. My experience at the Bolingbrook location was sooo much better. The sales girl was so friendly and helped me get a much better deal overall so I completed my purchase at that location! Sometimes, the little things help you satisfy your customers :) Wish I would have gone to Bolingbrook (Boughton rd.) first. 5 stars for Bolingbrook!!!

Not good store experience. Poor customer service today!