Ashley Store | Naperville, IL 60564

Coran was extremely helpful and kind. We were not pressured and felt very confident in our purchase.

Best experience ever.

Melissa, was great to work with!

Terrible experience at this store. Despite informing the salesman, Ben, that we were not interested, he slipped in a $1,200 protection plan to our $6,500 purchase after we had gone over all the numbers several times. This led to me having to return to the store the next day to resolve the issue. Ultimately decided to cancel the entire purchase due to the clear and blatant overcharge. If there had been any possibility of misunderstanding, we wouldn’t have pulled the business. Plus, their $500 delivery charge is price gouging at its best. We ended up getting an honest and much better deal at Macy’s.

Frank A was super helpful. He told us where the recliners were and let us look on our own. He was right there when it was time to ask questions. Ordered the best leather recliner!

I'm a victim of fraud it looks like I did I get my last Check on June 7th I'm out of work the won't even let get 20.00 dollars I'm already on a fixed income

Looking for new items for our new house

María was so helpful and nice!

I had a wonderful experience at Ashley. I was greeted and assisted by Melissa. She quickly helped me find a kitchen table, advising on the color after reviewing pictures of my furniture, floor, and counters. I look forward to returning to the store!

Always friendly and helpful. Helped me find what I wanted in my timeline

Maria was absolutely amazing!! She was super helpful and very knowledgeable!

Found a great couch within 5 minutes of walking through the front door. We were greeted by Frank who was super helpful and not pushy at all about what we should buy. Left with a great couch at a great price. I’m sure we’ll be back.

I had a great experience with Malik Clark. She is an excellent specialist and professional.

Great selection & pricing. Lana helped us & she was great!

Great experience thanks to Corán Ali woods helped out even though they where short staffed. Came in and out in less than 1 hour with a great deal will be back 100% And got a gift from them

Had an awesome experience with Frank! He's a very good guy and really took his time with us, well beyond closing, and really took care of us with deals

We had the best experience with Maria Ramirez. She help us all the way and gave us exactly what we were looking for. Excellent customer service skills.

The service was terrific. Malika was a great help as well as being super nice. I would highly recommend Ashley Furniture in Naperville to anyone.

The experience was pleasant and fun, Melisa understood what I was looking for and the purchase was quick and easy. Thank you Melisa for your help and I will definitely recommend working with her!

This furniture is extremely overpriced for value.

Lana was wonderful, professional, and a pleasure to work with. Helped me so much with my purchase! Thank you!

Fantastic experience. Selection was huge and got exactly what we wanted!

Malika was exceptional! My experience at Ashley Furniture was top notch. I would highly recommend them for your home furnishing needs.

I really enjoyed working with Maria. But the delivery process has left much t

The sales guy was pushing to sell their stuff by quoting prices way below the tags on the name of discounts and when we agreed to buy, none of the discounts worked. It was all false claim. Although we didn’t try to negotiate and were ready to pay whatever was the original price, the manager still told us that we are haggling. Unpleasant experience in all. Never going back there again.

Very pleased with experience furniture shopping. Would recommend Melissa to assist anyone.

Malika is my girl! She was so incredibly helpful and patient while I was getting my order figured out. If you want great service, go see her!

We recently purchased a sofa from Ashley. Our sales person was a woman named P. Julka. She was friendly, knowledgable and professional. She answered all our questions and offered other information. As we browsed she was available but NOT intrusive. A good representative of Ashley in Naperville.

Coran was very helpful and friendly, he made sure that I had a positive experience and I got a great deal! I will definitely return to Ashley Furniture for future purchases.

Great job and well executed!

We had a wonderful experience shopping at Ashley today. We worked with Coran who was do wonderful and helpful. He took the time to help us pick out a living room and bedroom and helped us measure everything out to make sure it fits in our new home. The managers also came to speak with us and help us out. Wonderful customer service and hospitality, esp from Coran.

Everything would have gone perfect except my sales people were out of town and 2 others were covering for them. I planned to return Friday when my sales person was back but after I left the showroom I received a call to come back as they had figured out the sale. For my inconvenience they gave me a 20.00 credit

The furniture is good. But Paul is why we go to Ashely. He’s amazing.

Melissa, the salesperson, greeted me with a smile and helped me get the recliner ordered and a pick up time set up at the Romeoville warehouse the following day. Our dad is happy to have a good old fashioned recliner back. No mimics or fancy buttons.

Hello to you frank and staff of Ashley furniture, thanks so much for everything today, you were very nice and very friendly and very helpful and very informative as well as gracious and understanding, offering drinks in the middle of taking care of 3 families including me Richard harris and my wife Julia, we were not disappointed with the way you kept us happy and still checking in with us. Your knowledge of the way you sold us on the product we are going to be receiving, listening to our problems and handling the other 2 families, who knew that you were helping us with our problems on recliners. You are a great person and a great salesman, your manager and staff were helpful after you had to go finish helping out with the other families. Please let your manager know that we appreciate the email and we appreciate your time and help as well. May God continue to bless you all and happy Easter to you all.

Our sales lady was awesome 👏🏽 and she explained everything and allowed us plenty of time

We interacted at the Ashley store on Route 59, Naperville with Ms. Palvi Julka. Ms. Palvi was kind enough to spend time with me and my wife, taking us around the store showcasing different options (design, decor and price). We were very happy and satisfied with the outcome in terms of variety, design and Palki's patience as we went thru a multitude of options.

Coran was so great helping us pick out the perfect bedroom set! Thank you Coran! If you go there, ask for him!

Scooby was are sales person and was honest about the mattress that we went in Ashley for. He up sold us but to a much better mattress.

Lana was absolutely wonderful!! She made the process of buying my dinning set fantastic! Thank you Lana for the great job you provided!!

Our saleswoman was kind, knowledgeable, and helped us find exactly what we were looking for. We walked out of another big furniture place after the salesman failed to mention the deposit needed when using the store credit card. Our saleswoman Took the time to explain the credit offers and everything went very smoothly! We will be back!

Lana was amazing. Very attentive, kind and helpful. 100% will go back to the same location and ask for her if I ever need to purchase any more furniture!

Frank was super helpful, answered all my questions and was so cheerful. Really improved my Ashley shopping experience!!

Frank was absolutely wonderful, we found the perfect furniture for our family. Frank also worked diligently to get us the best deal possible. Thank you

Item was damaged during delivery. Ashley replaced it quickly and easily. Overall a good experience and we're happy with the furniture.

Very easy shopping experience. They had a great selection of furniture and the salespeople were not pushy. We bought a couch and will definitely buy more from them in the future.

The sofa purchased from Ashley looks beautiful, but upon closer inspection, all the flaws in the assembly become obvious. After two months of use, I discovered that the upholstery fasteners had come loose. Upon closer inspection, it turned out that half of the fastenings come off with a simple touch (photos attached). The sleeping mechanism leaves much to be desired; specifically, you sleep head down due to a 2-inch height difference in the sleeping area. The attitude of Ashley's sellers changes dramatically immediately after the sale; Our manager didn't even listen to our complaint, interrupted us rudely and said that he was not involved in this. Moreover, the return, exchange and repair policy is extremely opaque. The store refers you to the manufacturer, who, in turn, refuses to return the money for the sofa, but agrees to replace the sleeper mechanism. However, nothing was replaced in 4 months. My advice: Never, under any circumstances, contact Ashley's store. The furniture is of poor quality, there is no decent service after purchase.

Couch was delivered with multiple tears, it has been weeks and it has still not been repaired. Every time I call they 'cannot find the notes' I wait on hold 30 minutes and regularly disconnected. No end in sight for getting this fixed.

What a refreshing experience my wife and I had at the Ashley Home Furnishings store in Naperville. We walked in looking for a dining room set and were met with a friendly no pressure sales lady. (Lana) She steered us in the correct direction after asking what we were looking for and then left us alone to make a decision. She didn’t hover or pester us. Once we decided on what we wanted she came back over and gave us some options to choose from and we ended up purchasing a new dining room set. We both had a wonderful experience. We will return when we start looking for our next purchase.

Excellent customer service upon buying a bedroom set for my grand daughter. Maria gave us great customer service.

Maria was our sales person and was very nice and patient with us. She was great to work with.

Millisa at Ashley was extremely helpful and a pleasure to deal with. She spent a lot of time with us and made our purchase easy.

Michaelene, our salesperson, was fantastic. Very happy with the selection and our purchases.

Positive experience Excellent customer contact person Complicated data entry process Slow delivery Didn’t tell me about 30% discount…how do I acquire it?

Great service. Ask for Snoopy! He’s extremely patient, takes his time and explains everything in detail.

Melissa was wonderful to work with!! Going above and beyond with questions and concerns!

Had an amazing experience working with Frank. He is an expert at helping you set up your place and works very well with all his customers. Please do see him when you shop at Ashley Naperville.

Frank was very helpful!

Frank Alonso was very helpful, in fact, he was my determining factor in choosing to purchase at the Naperville store. Thanks Frank, as I said before, you made a difference and made me feel valued as a customer!

Absolutely terrible service and our furnitures didnt come in the best condition

Fast,gentle,friendly

Frank was very friendly and helpful with my purchase. He answered all questions and concerns. I will shop Ashley again soon!

Great place! Was easy to walk in and met by a gentleman named Frank. He let us walk around and look without any pressure! Not the norm I'd say... made it much easier for my wife and I to find what we were looking for and more! Went for some couches and bought a table also. Thanks to Frank, we got everything we wanted! Will be back for sure!

Had really great experience with Kyle , he was very welcoming and knowledgeable

Frank was a excellent salesman. Polite and to the point. Easy to deal with.

Great experience.

Excellent customer service

Our salesman Scoobie was very knowledgeable and friendly. After showing us both of the 2 different sofas we were going to select from he gave us time to decide and did not pressure us. He also let us know about the New Years special on delivery charges to save us additional money. Great overall experience

Our whole experience with Ashley was terrific. From the purchase to the pick up was very smooth.

Frank was awesome! He helped out so much and was charismatic and very respectful as he was not pushy for us to buy. Definitely recommend Frank!

We had an incredible experience with Frank! He was such a great help and definitely recommend him! He went above and beyond for our service.

Nita was very courteous, kind, and patience, and helping with my furniture purchase

I worked with Lana, she is the best

Bought a wonderful dinning set. Frank Alonso attended to us and made our buying experience great. He was very patient and helpful.

If you’re looking for a smooth experience buying your next furniture piece, I do NOT suggest working with Kyle from the Naperville store. Everything was fantastic at first. Extremely attentive, a willingness to help us find a piece that really fit our needs, provided his cell phone as an extra buffer in case things didn’t go smoothly. It was short lived after the sale was closed. My furniture was delivered on time, however, we had one arm chair pillow missing. I reached out to Kyle for an update on how to proceed and he said we needed to reach out to customer service, which we did. A week later and they sent the wrong pillow (color, size, texture) and at this point it gets a little annoying having to deal with something so small and I reach back out to Kyle to get another run around that “the store manager is going to handle it as soon as she’s back from PTO”. I spoke to the store manager a few days after I was told I would hear from her and she apologized and said she submitted a ticket for a new pillow. Fast forward two weeks and Kyle blocked my phone number and when confronted in the store his response was “nothing I can do man, sorry”. Thankful for Michaelene the ASM who was diligent in getting the correct ticket submitted for the PILLOW to be sent to my house. Kyle was happy to have our business to get that commission check and as soon as we became “too needy” he decided we’re gonna be someone else’s problem. Extremely disappointed because he initially handled himself like a true professional. I will not be a returning customer and will make sure my referrals go elsewhere. Couch was purchased on the 2nd and here we are on the 30th still waiting.

Very professional and knowledgeable

Michelene is fantastic!!!

Fast Service and Great Product. I Love It !!! Thank You So Much Ashley

We recently ordered a king bed frame from Ashley, we liked the quality and the style, thank you Palvi for assisting us on this!

Had a great visit with Malika, she attended to our family and our needs and explained everything to us and helped to make sure we got the best deal!

Perfect shopping experience. The sales representative is very professional. She understands my needs in depth and gave very valuable suggestions. Good to have her and this is why I prefer to buy from physical stores rather than online.

Great experience at Ashley Furniture in Naperville today. Salesman Frank was great, not pushy, just consultative and helpful with our purchase.

My wife and I were greeted by Mr. Kyle Lackner. He’s a no pressure salesman. He answered all of our questions and then he would let us continue browsing the store. Needless to say, we purchased a product that we wanted not something that was pushed on us. We’re not from the area we went to another store nearby. We walked into the store looking for something we saw online. My wife and I will most definitely make the small trip to buy from Mr. Kyle again. Excellent service.

I bought a $4000 couch last year and spent a lot of money on the insurance. 1 year later my cushions are shot, absolutely brutal condition. Apparently this is “standard” for a couch to feel the wood between the cushions. Ashley is a joke and I wouldn’t buy so much as a pillow from them. Shout out to Malika for lying to us during the sales process about the fantastic warranty!

Friendly sales person. Worked to keep me in my budget.

I am very disappointed that I shopped here for my furniture. I was been helped by John Weiland in the store, first I waited almost 40 minutes for someone to help out than I came up to John and asked if he can help, because I’m in a hurry for a meeting. The purchase went smooth, but when I got home and looked at the invoice purchase. I noticed the delivery fee was overpriced and I felt like it was a ripoff. My husband called John directly to make a complaint and John was not helpful at all. He even hanged up the phone!! I would like a call back from the store manager, if possible. This is so unprofessional and I don’t want other customers to go through what I just did. We customers come in and make purchases but we don’t want to be ripped off either.

Went to Ashley furniture to buy a bedroom set. Our salesperson who went by the name of Scooby. Was terrific. Answered all our questions. Made sure we were buying the correct mattress for ourselves . He just made it all around easy so if You're ever in the need ask for Scooby.

We were attended by Frank Alonso. As soon as we walked in he came to greet us and showed us what we were looking for and filled us in with their promotions. He was very professional and helpful about our furniture needs. We actually went there three times before we finalized our purchase. Please look for prices on their website before you go physically to the store and buy the furniture. In store prices are much higher than web prices. Do your research before you buy.

Frank helped us, and he was friendly. They have a lot of options, but they don't have a lot of variety within each option.

Good selection & pricing. We visited the Naperville location & Scooby was our salesperson ( yes as in Doo 😊) & he was awesome- very knowledgeable & friendly. He made our experience great.

Frank was awesome in assisting us with our furniture purchase today! I’m excited!!!

Best service from the salesman "Scooby" at this place. He found the sofa I needed with ease and made the buying process easy as can be. In and out the door within the hour.

I purchased a Tempur-Pedic mattress and adjustable base from the Naperville Ashley Homestore. My experience dealing with Ashley Homestore representatives can only be described as a nightmare. They lack customer service and have poor delivery service. I confirmed with the sales representative from this store that the delivery people would not be from a third-party company, however, deliverymen from URLO (a third-party company) ended up delivering my mattress and adjustable base. I no longer had my bed & had already made accommodations for that specific day. WHAT WAS I SUPPOSED TO DO!?! The delivery men were reckless with my furniture and in the process damaged my hardwood floor. I attempted to resolve this issue with Ashley Homestore. If you must deal with Ashley Homestore’s customer service department, expect to get the RUN-AROUND. I attempted to communicate with the manager Bridget at the Ashley Homestore in Naperville, but was greeted several times with their phone system. When I was eventually able to get ahold of someone, they directed me to contact the customer service phone number which I already had tried. I was assured that Ashley Homestore would be able to assist me; however, over the span of two months and after several email communications, a Guest Response Team Agent had me restate my concern and resubmit photos for the fourth time. Ashley Homestore ultimately put the blame on their third-party service (URLO) and told me I would have to deal with them to resolve this issue. I don’t understand why Ashley Homestore wouldn’t provide some sort of resolution to this issue and have a customer JUMP THROUGH HOOPS to communicate with them. They are not customer service oriented and will PASS-THE-BUCK when it comes to dealing with customer issues or concerns!

Save your money, make a drive to Elgin and go to Big Lots same quality for a fraction of the price. Went in Oct. got told our couches were gonna be here Nov. 1st. They were not. Its now Nov.17 and the delivery guy had to inform me the salesman put in for 2 left pieces instead of left and right for our sectional. So another waiting game until Ashley's inept customer service comes around to (hopefully) solve this. If we're lucky we'll get it before the new year because it sure wont be for thanksgiving or Christmas with their track record!

Never buy your furniture from this location and NEVER GET ASSISTANCE BY A MAN NAMED “Scooby”. I purchased a $5000 sectional couch. And that’s not including the almost $700 delivery fees. The delivery drivers broke almost all of the equipment and then had the nerve to be disrespectful about it when my wife and I were saying that this was unacceptable. You would think spending that much money the business would actually care, but they don’t.

Had a great experience at Ashley Homestore in Naperville. Frank helped us tremendously, gave us a fabulous deal and our living room set came in 3 days!! We're very happy with the whole process.

Terrible all around experience, poor quality, lack of communication, and even worse protection plan. Their partner GBS Enterprise is the worst to deal with and will not cover anything. Avoid this extra charge and go elsewhere.

Manager was quick new the products and honored the on line prices

Great deals and quality service

Great experience and got a great deal. Malika was very helpful

My Husband and I went in looking for a new dresser for our home, we were greeted by Malika and she was the sweetest person ever! She gave us some time to look at everything and even gave us info on things we didn't even consider. She was so amazing in helping us with our purchase and couldn't be more thankful for her assistance in our shopping experience for our first time!

Over the weekend I visited Ashley Homestore to buy a new coffee table. Immediately after walking in, I was greeted by a beautiful sales manager named Michaelene. She was consistent the entire time, and helped me get the best value for my item. I appreciate her positive energy and can-do attitude.

Nice furniture selection at store. The financing promotion was worth it and was a main factor in buying from Ashley Furniture. The salesperson, Palvi, was very nice and she was patient and helpful as needed. She was pleasant to work with.

Malika was Amazing! Very kind, professional and attentive to our family upon entering the store.

My family had a great experience here. Our sales person Malika was great! She gave us space to look around and was very knowledgeable and helpful. Once we purchased the sectional we liked she kept us up to date with it arriving at their warehouse. All pieces were there in 5 days when I was told 7! If you come here ask for Malika!

Frank was fabulous.

My daughter and I were very lucky the day we walked into the store and Llana helped us. Her knowledge of the furniture and her help with furnishing my daughters apartment was of the highest level. She was patient with our questions, so professional and helpful with the financing and setting up the delivery and just so kind. Ashley is very lucky to have Llana and I will recommend her to others!

I was looking for a black microfiber side chair. I decided to visit Ashley Homestore in Naperville. What a grate place to shop for furniture. I was greeted by Kyle, one of the Selling Sales Managers. What a pleasant experience. Kyle, along with other members of the Ashley Store team, worked together to find the black microfiber side chair I was looking for. It had been discontinued. Working together the team found that there was only one black microfiber chair left in stock. Kyle made arrangements to have that chair delivered to my home. I commend Kyle and each member of Ashley's management team that helped me get the chair that completed my existing living room set. If you are looking for a furniture store that offers exceptional customer service, go to Ashley Homestore in Naperville. You won't be disappointed! O. Smith/Aurora, IL

Had a great experience at the store. Michaelene Majestic helped us throughout our shopping process and she was so great! Definitely recommend!

If I was able to give negative stars I would. My son purchased furniture from the Naperville store. He was moving to Texas. He was sent an email on the morning of the delivery that his furniture would be delivered and he would be the third stop. He then received a call from the delivery man that he was there early. My son was still traveling from Chicago and he was 45 minutes away still. The delivery driver said he couldn’t wait. This was at 830am it is now 430pm and he still can’t get a response to when his furniture will be delivered. He had to go out and buy something to sleep on. The manager at the Naperville store didn’t do anything to help when I called several times. Frank Alonzo at the Naperville store was very rude and acted like it was our fault for missing the delivery. DO NOT BUY Anything from Ashley Homestore! They have no customer service and will not help you if you have an issue and they will not call you back!

Terrible Support after Purchase !! Extremely poor customer experience, They make you feel like they will take care of you but the sales person has raised their hands. I have been a very loyal customer for years and recently I have made a purchase of around $15,000 and during the furniture delivery (Aug 16) we received a faulty dinning table and 4 wobbly chairs and got assurance from the delivery team that it will be fixed soon. I have shared the defect pictures with Ashley and after me reaching out to them again after a week, got a call from “Saw enterprise furniture Repair” after 2 weeks, who scheduled the appointment to Sept 13 to fix the issue, I have received a call from them today saying that they have to reschedule the appointment to October 13th. I have reached out to Ashley and they are not helping, Seems like I have to wait 2 month after my initial delivery to get my furniture fixed, I feel like a tennis ball going back and forth with Ashley and SAW furniture repair. Dont buy anything from here. If you receive faulty furniture they will not help you post purchase. Everything is handled remotely by Ashley and the sales personnel who were so nice during the purchase won't even bother to help. If you receive faulty furniture then I wish you luck in resolving the issue with their 3 rd part technician support. Ashley has lost a loyal customer !

The workers are very friendly when you walk in

My initial interaction with a member of the sales team almost made me turn around and walk out. Thankfully, Mikey came to our rescue. We now have the living room we dreamed of dreams.

Very pleasant staff and hassle free!. Huge selection. We found what we were looking for

Melissa was amazing and on top of all the questions you could ask about a couch! Even considering our dogs! She helped us pick the perfect couch for our home.

I had an excellent in-store experience working with Malika! She was extremely friendly and answered all my questions. She was able to give me the price match from the website, and I was able to quickly make my purchase with a delivery scheduled for next week! Malika showed genuine interest and care in making sure I had what I needed. If you go to this location in Naperville, be sure to ask for Malika!

Worked with Frank and he was wonderful. Manager I think her name was Brittany was very helpful. Definitely stop in and check it out.

Thanks Kyle

I felt really taken care of at this Ashley’s ! The manager Kyle sat down and broke everything down for me so it was clear. I am excited for my new furniture to come to my home ! Recommend

Great choice, fair pricing and outstanding help from our sales consultant

Vasea was an absolute pleasure to work with! He spent over 3 hours with us helping us pick the perfect breakfast table, mattress, and adjustable base. Kyle helped ease all of our concerns and help answer all questions as well! Thank you!!!!

Great customer service at this store! I was able to get help immediately and walked out very happy.

Do not buy any BEDGEAR product from Ashley! They don't do returns, and the bedgear company has a rabbit hole system that will make you hate your life!

Thanks Kyle!!!!!

Had a great experience with Mellissa and the Ashley team finding the perfect pieces for our needs.

It was an amazing experience. Special shout out for Frank who helped us in selection process and finalizing the sale.

Dont buy anything from here. Very poor quality and furnitures come with defects. They will not help you when you call post purchase and if you reported any defects. Purchased a recliner from them and I see paint wearing off already from the leather. The recliner has become a junk piece already from its looks. The GBS all protection which is almost $800 will not cover any manufacturing defects. The GBS agency will ask you contact Ashley store and Ashely store will ask you to contact GBS and you as a customer will be the tennis ball. Its a $6000 recliner. Dont waste your time shopping here!! As mentioned in the reply below I reached out to the sales team. No one was happy to help.

Frank did an amazing job helping us select the perfect couch for our new apartment! He was very understanding and got us the best deal he could offer.

Thank you Kyle!!!!!!

The personal in the store are great, Maria help me on all my questions and help me to get that furniture that I want in no more that 30 min, I am glad to buy my furniture at Ashley store.

Amazing service, Lana was incredible and helped us pick our dream kitchen table and stools!

Kyle is the best!!

Kyle, the sales manager was great to work with. He was patient and answered all of our questions while purchasing a couch for our living room.

The Associate from Ashley furniture was very friendly, personable and helpful with helping me pick out my mom’s furniture. In addition they have a good sale going on.

Good experience, bought a dinning table from here. They were open to us bring our own chairs to match the dinning table that we were interested in. We were helped by Assistant Manager of the store.

I was able to shop and find the piece my wife and I were looking for. The rep was very friendly and helped us through the whole process. Will definitely shop here again

Friendly Service! Great deal! Got my couch 🛋️ on a black Friday deal! They were very helpful and accommodating will come here again!

Great experience!! Was there for less than 30 minutes and I got exactly what I wanted and needed . Faisal was an excellent salesman. Would DEFINITELY purchase something from there again . I appreciated the fact that I was allowed to buy something without being asked every 3 seconds if I wanted to sign up for a credit card

Loved working with Lana , will be back soon, Sean& Joan C.

Extremely friendly and accommodating.

My wife and I have been loyal customers for several years. Malika is not only our sales rep, but the best sales rep we have ever dealt with at any company. She is very patient, extremely compassionate about her job, and explains everything in detail so we are left with no questions to ask. She is absolutely P-H-E-N-O-M-E-N-A-L! We shop at Ashely not only because they have amazing furniture at great prices, but mostly because of the care and professionalism we receive from Malika!

TERRIBLE SUPPORT post-purchase. In the store is a great experience. They make you feel like they will take care of you. Furniture is nice, but pray you don’t have a problem. Literally WEEKS working with four different support people.

Any point in these reviews you read "We’re sorry to hear that your experience was not up to our own standards." Truth of the matter is this IS their standards. Expect faulty furniture with no exchange. The in-store experience was great! Employees were wonderful. Our couch and ottoman are great! Delivered quickly and has been great additions to our home. The TV stand however, came in rough with several quality issues. Built with cheap materials that were not used on the piece in the stores' floor display. It's like target quality but much more expensive. We've gotten approval for an exchange and yet no one will actually process it. Called the center several times in addition to going in-store within 24 hours of delivery to finalize details for an exchange. In-store we were told to call. The best they could do was put in ANOTHER order and that we will be contacted. Now about to hit the 72 hour mark from delivery, still nothing. Feels safe to assume we're stuck with what we got.

Malika was very helpful and made the buying process seamless.

Melissa was super patient and helpful. I had a good experience there.

Very poor experience, ordered multiple items worth $10000 and many were delivered with defects. Got the assurance from the delivery person that it will be replaced and someone will call to replace. No feedback yet . It’s been 1 month. I would not suggest anyone buying from Ashley. Also the sales person has raised their hand and said they can’t do anything from their ends.

I ordered a bed for my daughter’s bedroom almost two months ago. Twice they came to deliver bed with broken pieces and I’m really upset about it!! How can’t they check if all is in perfect and good condition to deliver.?! I’m not happy missing two Saturdays of work waiting for them and not able to have my daughter’s bed yet. Please Ashley take this seriously and make customer happy. I bought all my furniture from you guys and now see that things are changing and not for good. Thanks

The worst, will never ever buy anything. Bought recliner and living room couches worth close to $3000. The recliner came faulty and did not recline. For over 3 weeks, I have been told, the technician will call to schedule to fix. Didn't happen and the store is not helping at all. Apparently, everything is handled remotely by warehouse and the sales personnel (who were so nice until the credit card swiped) won't even bother to help. I am taking this to BBB but just wanted to caution if you get anything that is not what you expect, then I wish you luck. Wanted to support local businesses but with this experience, will be better off buying online and having a handyman to put it together which is likely less expensive than their delivery charge. So NEVER EVER again.

Manager is so rude I dnno they even have business or no

Had a great experience shopping for sectional. Maria was great. Helped me find the perfect set.

Defective items were delivered and Sales Representative Maria has not taken any initiative to resolve this. Very poor service.

Was great experience. Frank ,the ,Associate did a great job n was very quick. Thank you

Furniture buying is becoming like a car buying 😩 inflate the prices and then bargain. Dishonesty is at its Supreme. Online prices are cheaper than store prices, and constatly trying to sell warranty, service and finance plans. On the top of this after completing buying process I have been directed to pickup dinning table from Romeoville location with only address given to me, no phone number to check if the store is open or not. I have to Google it and still no one was picking up the phone at either store, so as per sales reps direction I decided to drive up 20 miles to pickup the dining table and found the store was open and pickup is only possible on Tuesdays and one otherday which was bummer. Now I cant cancel my order as all sales are final. Oveall very disappointing experience

Computers were down, so they couldn't schedule delivery when we were in store, still waiting on a call 2 days later to schedule delivery. Would think since they figured out how to take my money already that they can figure out how to schedule delivery. Disappointed overall

Found an awesome couch at a great price. Big thank you to our salesman Kyle. He helped us find something in our budget with the features we wanted. Will definitely be my first stop when looking to furnish the rest of my house.

Mikey, Maria, Latoya, Lana, and Regional manager were all great to work with. They get 5 stars. But the quality of furniture is not there and advertising is well…let’s just say interesting!

I purchased a sectional sofa for our home a little over a year ago. At this time I signed up for an Ashley credit card which was incentivized to assist in the purchase, toting the 0% APR for one year. However, in this time span we received monthly e-statements (which I don't recall ever signing up for.) Each month I would receive an email stating the minimum balance would be paid on X date, however, nothing stating the balance due. I wasn't sure when the year was up and tried multiple times to access my account online. However, synchrony is set-up in order to recover your username or password the full account number must be provided. Without the physical credit card, I was never able to access the account. I never received a paper statement and did not have the full account number. Needless to say just a few days ago I found the physical credit card, was able to recover my account and to my surprise see that the year was up a few months ago and now I had ~29% interest for the year tacked on. Nearly $1200 on a $2100 something balance. ABSOLUTELY RIDICULOUS. I could have paid the balance when it was due. No one at synchrony nor the store will help me. They say I had 30 days to dispute it. The issue is I didn't know it was placed on. I believe this is intentionally misleading. I am well aware this is how synchrony makes its money, and how Ashley ropes people into making large purchases. Make it impossible to access your account and never provide you with financial information that would make someone call to question. I can't fathom after the thousands we've spent through your store that nothing can be done to remove it. Absolutely terrible customer service.

Kyle and Mikey are great, went to 5 different stores and chose Ashley! Thank you Mikey and Kyle!

I am a Returning Customer and I always like their collections. Brought new furniture , they are yet to be delivered, so have to check them out for durability.

Excellent customer service at the Ashley furniture store in Naperville. They provide the information needed to make an informed decision. If you are looking for the best sales associate ask for Frank.

The delivery and assembly experience was very poor

Horrendous experience with Ashley call center customer service. I’ve spent hours on the phone with numerous representatives for a refund that has been approved for over 4 months, but hasn’t been released. The Naperville store was great, god help you if you have to deal with anyone else.

Very bad customer service I’ll never purchase from Ashley again.

We have gotten two great pieces thanks to the help of Scooby. He was attentive and very friendly. He’s a straight shooter who will give you his honest opinion and help you make the right selection.

The unprofessionalism of their customer service team is disappointing Marlene Davis to myself: " I am not going to discuss this anymore. I have too much work to do"

Scooby was fabulous at helping me choose what I needed. A good listener to my wishes and great with recommendation.

Mark was of great help. Ve re y polite and knowledgeable about our needs and concerns. ¡A very nice experience!

Very pathetic experience with Ashley stores especially with their manager Monica. I ordered a sofa bed (set along with chairs and tables). After 4 weeks they delivered only the chairs and next day I got a call from their manager that they discontinued sofa bed and asked me to come store and reselect. I told them that they got to take the chairs from my home which i purchased as a set but Monica said she can’t do that and asked me to talk to customer care. She didn’t have any respect to listen to the customer concerns. Today she called and said I got to do Reseletion by tomorrow else I won’t get option. I said I am out of town but she doesn’t care. One of my worst ever experiences and I don’t recommend any of you to purchase anything in Ashley. If management is reading this comment / review you have to take action against Monica ( Ashley manager) otherwise you are going to continue losing business.

Melissa was a pleasure to work with as we shopped for our new mattress and bed at Ashley Furniture in Naperville. She was very knowledgeable and helpful when it came to answering all of our questions and helping us find the right one for us. All of the staff at this store seemed very friendly and I would definitely recommend Melissa!

Palvi was the best couldn’t have had a better sales person ,she was nice extremely helpful . She was also very knowledgeable of every piece of furniture we saw we bought more items after we had purchased some and she helped again and added it to our order was very patient coming back to buy more stuff because of her and how great she was

Online price is ~40% cheaper than in store price Sales person was rude! Don’t remember the name but it starts with Melisha/ similar! Funny story- online price is $900, store price $1600 + 25% off 😂; when it was confronted to the sales person, she was ready to price match! When I mentioned I do have a $50 gift card from Ashley, she was not ready to apply the coupon to the total! When I said, on this scenario I will buy online itself, with the very rude tone she stated she was wasting her time on us! Ashley team: if your sales person is so busy, please don’t send them behind the customer & then complain we wasted their time; also, please don’t fool the people with huge difference in online / in store prices.

Melissa was great, my first time at Ashley home store and I feel as if everything was explained great can't wait to get my new bed.

Great selection and quality. Not pushy and was able to shop at my own pace ! Very pleasant salesperson greeted me at door.

It was great, we were looking for a particular sofa which was not available anywhere until we landed in ashley. The customer service was great and they helped us in picking up just the one we needed.Thank you..

Frank in Naperville Route 59 was amazing with high expertise. The smoothest furniture purchase ever!

We had a wonderful experience at Ashley furniture. And we owe all that to Malika Clark. She was very kind and sweet and on top of that she was very helpful and knew her product really well. I will highly recommend Ashley home store but more specifically Malika Clark.

The in-store experience was excellent. However, the delivery experience is poor 5 times now trying to get delivery scheduled and each time we find out some pieces are on back order or my delivery date was messed up or scheduled incorrectly. There was only one person who contacted me that I could even fully understand and did a good job initially resolving to find out later on the delivery had to be canceled yet again, due to a piece on back order. It’s getting exhausting. Trying to rearrange my work schedule to make sure I’m available for delivery that keeps getting canceled. If you are going to shop here, I would get some reassurances on delivery upfront especially when they’re charging you a tremendous amount for delivery I’m sure I’m going to get the canned answer of email me or text me your concerns at a specific number. I’m just on the fence of canceling this order and going with somebody else. It’s sad because we bought a lot of furniture here over the years.

Never purchase furniture from this store! Ordered a sectional to be delivered to my home did all my measurements delivery guys refused to use balcony to deliver furniture. No sectional out a days work have to wait 2 weeks for refund. Horrible experience!!!!

Melissa is a patient and phenomenal salesperson!!!

Malika was very helpful and knowledgeable! She made sure we got the best price and provided excellent service.

I loved how we weren't hounded the minute we walked in. It was busy so I'm not sure if it was because there were so many people or because it's now their policy not to hound. Regardless, I appreciated the time to wander freely and discuss different pieces privately with my husband. The woman who completed our sale was kind, quick, and efficient. My favorite part about Ashley was the protection plan! That was the best offer we had seen after shopping at other stores.

I have to give this one star in spite of the fact that the employees are very friendly and knowledgeable. I bought the king size Porter bed, it was delivered and everything appeared to be ok. I didn't sleep in the bed the day it was delivered but the following day when I was putting on the sheets, the bed collapsed. When I went to the store, they told me there's nothing they can do since I accepted delivery (there was nothing obviously wrong the bed when I accepted delivery. I had no idea just lying on it to put sheets on would cause it to break. Otherwise, I would have never accepted the delivery). I asked for store credit, so I can get another bed, because I had no confidence in the bed I bought, but I was told that once delivery is accepted, it's out of their hands. They will send someone to fix it in 1-3 days. In the meantime, I moved into a new house and I have no bed. In spite of the good service I received while purchasing the bed, I won't be making any future purchases at Ashley Furniture.

Malika was so helpful and friendly! Plenty of selection with good prices

Excellent service, good variety of furniture, all at reasonable prices on my purchases for livingroom and dining room

Great service. Frank was amazing.

Fantastic! Awesome! Out Standing! Great Job! I will most defense go back in the near future. Thank You Ashley Furniture! See You Soon!

My family and I just moved into town and Scooby was a wonderful help! He knew all the furniture pieces and helped us get a great deal! Highly recommend!

Ashley had an awesome president's day sale-the storage ottoman I wanted was $219 instead of $300, and there was no delivery fee. Even though the store was quite busy, a manager helped me place the order ( had to go to the store to use a $100 visa card towards the purchase). I was finished in less than 30 min.

We came in looking for a specific sofa/chair combo, dining room table and bedroom set. We left with the chair/ sofa We wanted at a great price and dining room table that they honored the online price. Frank Alonzo was our sales representative. Nice guy, friendly and wouldn't hesitate to go back in the future.

Great service, good price.

Great experience! our sales representative allowed us to shop freely but did keep her eyes on us. When we found the item we wanted she was there to answer any questions and, made the sale very easy. Thank you for your assistance. Will return to buy more furniture.

Malika was exceptional helping me select the best dresser. This was my first purchase at Ashley but I will be back and of course ask to work with Malika.

Thank you, Malika! She is truly awesome to work with. Bought a couch with her and everything went so smoothly. So relieved and so happy!

Marc is a great salesperson. Very helpful.

Very satisfied with shopping experience at Ashley furniture.Found what we were looking for. Marc was great from greeting to paperwork and explaining warranty and delivery. Would shop again. Highly recommend.

Malika was very nice and an amazing person to work with. You was amazingly patient and provided excellent fashion choices for our home decor. She provided us with great advice and gave us a great deal on our furniture. We were very pleased with her and we would be more than happy to work with her again in the future.

Parvi and Scooby helped us find the right mattress and also provided us different payment options that for our budget.

Malika made our experience. We generally prefer sales people to leave us alone but Malika was able to strike the perfect balance of letting us browse but also providing service when we did need it. If Malika had not been our sales person i dont know that we wouldve purchased our sectional that day. Thanks Again! And we will be back because of her!

The sales rep did a good job in helping me find the furniture I wanted. Her manager pressured me into buying the protection plan after I told her NO several times.

We couldn't have had a more terrible experience. Not just with the store, but with the distribution center as well. It took 5 times for our furniture to be delivered. It was always one thing or another. So much miss communication with the store and the DC. The store would blame the DC & vice versa. To top it all off the delivery team was so incredibly rude! Tracking snow in and out our house. Any questions we had they seemed annoyed by. Left wrapping and boxes outside our door. Just a very horrible experience over all. We will seriously have to consider shopping here again because we were definitely not pleased at all.

(Translated by Google) Excellent customer service (Original) Excelent costumer service

Good quality furniture and sales people. However, when we got the furniture it didn't fit as well as we liked. We felt like a sectional would do better. Unfortunately they don't do returns at all (it's still unused with tags still on it.) I thought maybe they would but we would still have to pay for delivery. Admittedly partly our fault but disappointing they don't do returns at all.

I bought two recliners last month and from the first day it started to discolor and leave stains on shirts and pants , and now i am having a hard time to bring in the service to solve the defect and no one is giving me a clear answer on when they will show up, I know for sure that the store has nothing to do about it and i could say the staff is so kind and supportive , but the whole after sale service is truly frustrating !

Our in store experience was great. When it came time for delivery we kept having to call to check status, no one ever reached out. It took a long time to actually speak to a person. Finally 3 months after we ordered, we called they said our counter height table was ready but the stools were on back order but they would be coming soon. We went ahead and accepted delivery of the table after returning the first one due to scratches. We then called to check on the stools the day after we received the table and were told they were discontinued and we would have to pick something else out. We went into the store but could not find any other stools we liked. While in the store we asked them to cancel the stools and we were told they could not, had to be done through customer service. Since we had taken delivery of the table they said we could not return it. I made the case that had they been honest with us and informed us about the stools, we would have had the opportunity to cancel the table. At least we felt canceling the delivery charge we paid would be the least they could do. After at least 3-4 conversations they agreed to waive the delivery. But they only waived part of it. We found a table we like better elsewhere so this brand new table we are paying for is in 2 parts in our garage collecting dust. My advice is if you are getting items from different furniture lines, make sure they are all delivered together so they cannot do to you what happened to us and don't expect them to tell you any information, as we always reached out to them, they never called us to give us status.

I worked with Malika with my first couch purchase. She did a phenomenal job with making sure I felt comfortable and satisfied with not only the product, but also her great customer service. She most certainly went above and beyond for me and her efforts do not go unnoticed. Ashley Homestore has a leg-up compared to other furniture companies. Thank you Malika and staff for the great buying experience! - Adam

Customer service is awful, sales is only there to take your money and the warranty is a total scam, do not buy! This is the first poor review I have ever posted - We had significant issues with a previous order that we purchased from the Homestore in Naperville, IL but after exhausting other options, we decided to try Ashley one more time. Big mistake. We were quoted an 8-16 week lead time for our table and chairs, it took 8 months. My sales rep was non-existent unless I reached out to her and the only updates I received were to tell me my order was available for delivery, only have them not show up for the scheduled delivery FOUR times! Claiming they hadn't received the product in yet, except for the one time that they said they decided to fulfil someone else's order with the product that was reserved for me. Their explanation. One of the chairs arrived broken, but I didn't notice until the next day. I contacted the Homestore I purchased from, but they told me they couldn't help and that I needed to contact customer service. CS told me to contact the warranty company and they told me to contact the manufacturer. After 11 calls, I was finally given a case number and I received a text asking for pictures stating "I am only here for 10 more minutes, then I am off for a couple days". Flash forward 3 months, a dozen phone calls and a missed repair order that was scheduled for today, I received phone call that said they would not be coming and they would send me a piece (wrong piece, not what's broken) that will arrive in "weeks to months, who knows" and I can call for repair then. I contacted the store again and finally got in touch with the GM, who is as unprofessional as they come. I asked for help, he denied, "not my concern, I'm in sales". I asked for a refund on the SCAM warranty, he again denied. I asked why he has never returned a single one of my phone calls and he replied, "I'm too popular to deal with a just a single person". These are all real quotes for Ashley Furniture. Stay clear, buy elsewhere!

Great delivery experience!!!

Comfortable environment no pressure and plenty of options

Frank Alonso was great. I was in earlier in the week. He gave me the promotional information and told me to roam around a let him know if I had any questions. No pressure which I appreciate. Came back today and purchased a couch set from him. Great experience

Horrible customer service. These people just tell you what you want to hear and make promises they can’t follow through with. We’ve had so many complications with our furniture being delivered, multiple times they’ve PROMISED us a date and almost every single time it never came on the date promised and was pushed back every time. Also there was missing furniture with almost every delivery we’ve had. very frustrating, will never shop here for furniture again…

this is for online order....not store.....Worst company ever.... No customer service. If Products are defective.. they will ask for you to donate and then they will provide replacement..... So you need run around for their faulty product... also replacement takes months....BIG NO.

UPDATE. I received the comment from ashley(owner) and was asked text or email my contact info and order info to there service department. Haven't heard any response yet. Be careful when buying a mattress. Make sure you spend a couple of hours on it 4 or 5 times before buying it. We bought a sealy mattress and after 3 weeks or so it was hurting my wife's back. We called Ashley and they didn't have a 30 day comfort warrenty. We went to the store and talked to a manager and she contacted their customer service department to see what if anything could be done. After a week I received a call from them and there wasn't anything they were going to do about it. So we have to go buy another mattress and it WILL NOT be from Ashley. We will by from a reputable company that stands behind their products and offers a trial period for a mattress. Mattresses last ten years. You really need to take your time when buying one and make sure they have a 30 or sometimes a 90 day comfort warrenty.

Very DISAPPOINTED in Ashley furniture and sales team .. they lie to close a sale when they know the items aren’t in stock .Also sales rep and manager are deceptive.. you will not be able to return any merchandise when it says online you have a option too if items was damaged or not as description .. I WOULD AND WILL NOT SHOP HERE AGAIN .. there are to many other place with good quality furniture.. this place is abt to go out of business look at the high prices and compare to others .. it’s all greed .. good luck

Absolutely the worst company I have ever purchased furniture from. Waited weeks for my bed, delivered was scheduled for 12/14/22 between 8:30-11:30. No one showed up. Called many times spoke to many different people no one was able to do anything other than tell me wait some more. Driver shows up at 2:45 I was not home at that point as he wal almost 3 hours late. I asked him to wait 15 min for me to be able to drive home and was told company policy is that they only wait 10 minutes. So we customers get to wait hours passed they window but they can only wait 10 minutes. Called dispatch and customer service and one person more unprofessional than the other. Actually had the one of them tell me she was in bed in her pajamas in tears as and she didn’t care. The absolute disrespect for peoples time and disregard for their responsibility was just so frustrating that after talking to about 10 different people in the company all they could do is reschedule me for another 2 weeks out. I refuse to give my money to a company like that so I canceled my order. I would rather wait longer and buy from a company that cares and takes responsibility for their mistakes than to give my money to this horrible company

Was treated with respect & was given professional service.

We spent a couple of hours in store shopping for our new place. We found the store extremely welcoming and staff pretty helpful. Particularly Frank helped us get a decent price and walked us through the whole shopping process with patience and smile. I highly recommend this place for anything furniture.

Malika was the absolute best. This is my 2nd purchase with her and each time she went above and beyond for me as a customer. Give her a raise and promotion as a sales Manager 👍🏾👍🏾👍🏾👍🏾👍🏾.

Sales person, Malika Clark. had an attitude. Seemed irritated when asked certain questions. We decided not to purchase from this location. We went to Highland Indiana and was treated well. We felt great about or purchase. We purchased set of Jeanette dining room chairs and bench. Also, Home theater leather power recliner and power sofa. Nice.

STAY FAR AWAY!! I ordered furniture in July 2021 and I am still waiting! Ashley keeps cancelling my order and saying they issued me a refund for the furniture because when I reply to their automated delivery texts, they do not get my response so they just decide to cancel the order (not just the delivery, but the entire order!) On top of that, the refunds that they say they issue are non-existent. So I currently have a bedroom chest that I paid for in July 2021 that I cannot get delivered to me and did not get a refund for. I also had a dresser delivered damaged in July 2022 and called immediately to get it replaced. It is December 2022 and I am still waiting for the replacement because they keep cancelling my order because of their automated delivery text system. I also returned a loveseat in July 2021 and was never issued a refund! I cannot get ahold of anyone in Customer Service and when I do they tell me I have to go into the store because they cannot help me. This is by far the worst store I have ever dealt with! I ordered furniture from Bob's Furniture at the same time and I had absolutely no issues and got everything delivered quickly and without damage. I will NEVER order from Ashley again!

It was a very good experience shopping for mattress at Ashley Naperville. Maria was very helpful. I want to add that I am a loyal customer of Ashley now, their furnitures are great for the price. During my latest visit, Pallavi helped me with my order and she went above and beyond and helped me resolve my delivery requirements.

Customer service is great, very nice and helpful, really appreciate it.

Ashley furniture is a great place to shop. They’ve stopped using chemicals and flame retardants in their cushions in 2015 (as soon as California firefighters won their case). Their furniture has great details and they stand behind their products. I worked with Maria and had a great experience!

Great experience. Staff was very helpful and friendly. Would absolutely work with Anthony again.

Great Coustomer service from scooby than you Ashley furniture happy thanksgiving 🦃:

You can get discount as high as 30 percent

Was a great experience as always

At time of purchasing our two couches we purchased a warranty. We discover now that it does not cover the couches less than 6 months later when the threads are unraveling in the stitching. It covers punctures and stains buit not the actual quality of the furniture built. If you read the warranty you find out that very little to nothing is covered. Ashley does provide a 1 year warranty for the manufature defect and has stated they will contact me to arrange for a technician to come out and make the repairs.

Frank Alonso was so patient with our questions and gave us more than enough info about the things we needed to purchase and helped us find what we needed for our home ! He was amazing.

Never buying anything from Ashley again. Bed frame broke down after 6 months and been waiting for part replacement for 5 months. It’s a piece of wood and taking them more than 5 months to replace? Bed frame is unusable and they cannot offer anything but to wait for replacement part.

I'll definitely never have anything from Ashley picked up again. Had a bad experience with their last delivery so I opted to pick it up what a mistake. First they call to say it's ready then you call back and it's not going g to be ready for 2-4 weeks. Then told it'll be ready by Monday forget to mention they're closed on Mondays. Then I call to confirm the order and I'm told to expect it in two weeks. Then I get a text that the order is ready for pick up between 10-6 Tuesday (today) I've been waiting over an hour...

We had such an incredible experience at the Naperville location! I called Thursday with questions regarding some items I saw online. I was connected with Lana, a sales specialist there. She was very patient with me on the phone and kind. We decided to go in yesterday and meet with Lana. I wanted to take a look at the items in person and look around in general. It was wonderful working with her because she gave is space, she didn't hound us either and when we has questions she was very helpful. Aside from the furniture we purchsde, she even helped us pick out a mattress that accommodated the needs of my Husband and I. We will definitely be going back to this location for future purchase and will certainly request Lana.

Anthony was great to work with on our recent purchase. He was very knowledgeable and helpful. We'll be back for sure!

Scooby was very helpful and friendly.

Melissa did and amazing job at helping us find exactly what we wanted. She didn't try and pressure us into getting anything that we didn't need or want at the moment! We will definitely be going back to her in the future when we need more stuff.

We do not have the furniture in stock that I was looking for. The salesperson seem to be rushed.

Terrible customer service! Had a piece of furniture that broke and received the run around between store and GBS protection that we spent $400 on. Operations Manger at Naperville was awful. Lost a good customer.

DO NOT ORDER ANYTHING FROM THIS ASHLEY STORE. All the negative reviews are accurate. Sales people over promise, and once the order is placed they do not care how miserable your experience is. From delays, to cancellations, to damaged products. ALL IN ONE ORDER. Store manager yelled at me because I asked for them to waive the shipping fee. I offered a sofa, loveseat, chair, king bed, dresser, chest, and two nightstands. They cancelled half my bedroom furniture for some reason. They will not return it bacause the first half has been delivered. I've been waiting a week to know when the rest will be re-ordered, and nothing. I paid in full, so they have my money, and I do not have my furniture. Their people really don't seem to care that they've essentially stolen thousands of dollars from me. I WILL NEVER BUY FROM ASHLEY AGAIN. they have the worst customer servic. Their people take no pride in their work, and lack complete decency.

Lana was amazing. Very knowledgeable in all areas. Highly recommend.

Ask for frank, he’s the best salesman I’ve worked with.

We've waited for our furniture since over a month. When the delivery men started unloading the truck today, they've realized a part was missing, so it didn't even make to our apartment and was taken back right from the street. No one called us to provide updates after they've left. I had to contact them by myself. I will spread the word to everyone: never ever do business with Ashley Furniture. They really don't care about customers.

very poor service, very disappointed by the response either from the store or from the customer support. I order a king size bed and it was supposed to be delivered in 3 weeks time frame. When i enquired about the order after 3 weeks, they mentioned that someone will call back for sure. When i consistently followed up than i was asked to call the store from where the furniture is purchased. when i called the store the sales people tells that the order is already delivered. Now after 6 weeks of continuous chasing and continuous calling still no one knows where the order is - in the system it is delivered. After 3 consecutive days of calling the store, i am still not able to talk to the customer service person Monika. the person is only available between 10am to 5pm and when i call before 5 pm the person has left, when i called after 10am, the customer person is in some other meeting. So, i am only talking to sales person who has no interest given the order is already sold and all the money is already given. Extremely poor service, if you have time and patience and want to forgot about your item once you have placed the order, so go to Ashley. Also, the sales person mentioned that since last 10 days no one has called because the customer person is very busy. This review is of the experience in Ashley Naperville store.

Excellent job by Melissa

We placed an order for a sofa set and a dining table set before a month and we have not received anything yet, when we visited the staff promised us everything will be delivered in 15 days and now they are saying that we will be receiving everything in another months time, very disappointing

I brought my mother and sisters to this store and was instantly greeted by Cesar at the door. From start to finish, he remained patient and displayed his exemplary knowledge of each item. After hours of deliberation, we finally made a decision and Cesar walked us through the purchasing, delivery and warranty processes. I recommend this location and its manager Cesar for your future furniture purchases.

UPDATE 09/21/22: I should have canceled it the first time they canceled my delivery. They scheduled delivery for 09/07/22. Then pushed it for 09/14, then 09/27. Just checked a few minutes ago to confirm and well, now it’s scheduled for the week of 10/03. Representative said they’re still waiting to receive our furniture. However, I was told weeks ago that it’s been at the warehouse and they were just waiting on one item, which is a bench. We can wait on that. I was asked if partial delivery was okay and we said yes. Stop wasting your time, money, and energy. DO NOT ORDER ANYTHING FROM ASHLEY! Save yourself a headache and stress. I wish I would have read the reviews before going in the store. They make it difficult for you to cancel an order as well. Went to Macy’s and we got our media console less than one week. Customer service called to schedule delivery. I called them back to schedule it for 09/07. The representative I spoke to asked if we would mind a partial delivery (Bridget asked me via-text just a few days before as well) and I said, we wouldn't mind partial delivery because we need our furniture. Here's what we ordered: Sofa: ready for delivery on 09/07 Dresser: ready for delivery on 09/07 Dining table: ready for delivery on 09/07 Bench: estimated delivery 09/14 I took the day off to stay home and wait for our delivery. I called customer service to check the status and they said we were no longer on their schedule. They didn't even care to contact us to let us know. We paid extra fees for delivery so this very upsetting. Now they said the estimated delivery is on the week of 09/23. This is very stressful. Buy furniture elsewhere and be happy.

A GUY NAMED ADAM, HE BLOCKED MY PHONE DON'T LET ME CALL. WE ASKED DAMAGED TABLE REFUND, THEY SAID IF YOU WANT TO GET REFUND YOU HAVE TO DONATE TABLE TO CHARITY AND GET RECEIPTS THEN MAY GET REFUND!!!THAT'S INSANE!!!!!!!!! DON'T BUY ANYTHING FROM ASHELY, JUST WASTED YOUR MONEY AND COULD'T GET REFUND. VERY VERY VERY BAD SERVICE!!!delivered BIG DAMAGED table and couldn't get refund!!! I emailed feedback@dsghome. NO ONE CARE!!! I asked over 5 times when the damaged table can be picked up. I need refund. no one wants to get big damage furniture!!!!! I'm really tired of talking to customer service, someone asked to me contact manufactory to get refund!!!! that's really RIDUCULOUS!!! I bought furniture from Ashely why I need ask manufactory to take care of order and refund to us??????????? Apparently, you guy just kicked ball to third party, Such cheating!

Good selection, friendly/helpful service.

This is no reflection of staff at store. I called yesterday to speak with sales to see if an item was on display. I got a call center instead not at the Naperville location. Website says the item was in store. (Rosewood Accent cabinet). Went to store today to see cabinet. Sales says they don’t have one. The phones have been erratic for 3 weeks. Obviously not to concerned that 2 great sources of communication and of sales are screwed up. Get your act together Ashley of Naperville. I went to Darvin in Orland and found what I liked after calling and verifying they had it after seeing on their website stating it was at store

Bad experience, they offered me a 5-year guarantee, when I went to pick up my living room set it was defective and they told me that it had no guarantee and that they couldn't do anything. I lost money renting the truck.

This has been a nightmare experience. I don’t think it’s store specific, I think that this entire company does an awful job training their employees. I have been trying to set up delivery for a part I ordered and no one has been able to assist me. The third party warranty is useless. Do yourself a favor a just pay the extra money instead of buying this garbage furniture with garbage customer service.

Wow! Anthony Lewis was Amazing! Perfectly friendly and not high pressure at all. He helped us find the perfect couch that met my style and fit within our small space. He was gracious to measure and configure each couch we looked at over and over until we found the right one, never making us feel like we had to settle and all with a great sense of humor. He gave us space to do some of our own shopping, but was there when we need him. Thanks to his patience we found the right one and couldn’t be happier! Genuinely a great experience, and after shopping all day at various stores, we can attest that sales people matter! We got the best at Ashley, both the couch and the help!

So disappointed! Trusted sales person who said my couch was in stock and I would get it by mid August. It's Mid September and its not even close for me to receive it. Now I was told October! Not a happy customer!

Anthony did a great job of helping us. After handing off initially from Frankie, Anthony took on our case with great fervour and elan. I could sense that our satisfaction was top of his mind and at no point did I feel he tried to sell me stuff I didn't;t need. Great job, great guy, great experience!

My mom and I bought a living room set from this store and with in a year springs in the couch, chair and love seat have broken. We bought the 5 year warranty and when we call to have them fix the furniture they tell us there is nothing they will do we have to pay someone else out of pocket to fix it. Definitely a shady company for doing this to people. Just cheating people out of money on a warranty that covers nothing.

Just this past weekend I went in looking for a new living room set. Frank was very helpful and offered all the great deas on our new living room set. If you are looking to purchase from Ashley in Naperville, ask for Frank he can definitely help you out as well.

If there was 0 rating, that's what I would rate this company. Their customer service is terrible and most of their workers don't know what they are doing. We had ordered twin beds for our girls in May, this is August 30th and we still haven't had the bed fully installed properly. First, I had to be on them to have the beds delivered, then I had to call several times to get the beds installed, then they had delivered the wrong slab. I called them to get us the right slab and the person I spoke with hung up on me. Terrible service. I will stick with the roomplace moving forward.

I intended to give no star but that option is not available. This store is bogus. I ordered an side table 9 months ago and still waiting. Moreover the employees are very irresponsible and your questions will be answered “I don’t know”. So be wise and choose different furniture

The delivery team delivered a wrong color and then re-selection process was so complex. Now basically I am stuck with the wrong color and now have to the store again for selecting the right one.

We made a big purchase working with John Beem and all I can say is that it was a pleasure working with him! We made our choices, we took our time, and he was super helpful, friendly, patient and professional! His manager, Wally, also stepped in and they gave us the best deals! So happy with the service and the quality of the furniture! We definitely will be coming back, purchasing more of the best furniture and working with John! Thank you guys for everything!

Very disappointed to be writing this review today. My fiancé and I recently bought a dining set along with some patio chairs from the Naperville location. Admittedly, the shopping and sales process was rather smooth, Sandra helped us and wasn't over-bearing as some furniture sales reps can be. We were told delivery for our dining set would be August 6th - which we were very happy about considering we were moving into our into our first home on the 5th. I received no notification of a delivery window in the days leading up to the 6th, so I called Ashley's customer service line to get an update on the order on 8/5. I was then told the order was delayed by one week and the new estimated delivery date would be the 13th. Look, I like to think I'm a reasonable guy, and had notification been made prior to me calling I wouldn't have been nearly as frustrated - but why do I need to sit on hold for an hour at the expense of my personal time to find out something that should be proactively communicated in the first place? I called back again around 8/10 to confirm that we would receive the order on 8/13 as we were told, only to be advised that 8/13 was now looking more like 8/23. Again, frustrated that I have to spend my time to find this out but it's 2022, delays happen right? I called again today, now the first week of September is what "customer service" is telling me. At this rate, each time I have called, it gets pushed back by at least 1 week. Each time i have had to call to find the updated timeframes, i have received not one piece of proactive communication from Ashley. It is starting to seem like my fiancé and I were lied to by the salesperson just so they could make the sale and get the commission, knowing full well no one intended to deliver our table on 8/6 and just leaving us to deal w/ customer service on the back end. We went with Ashley financing here and had full intentions of furnishing the rest of our new home from Ashley but at this point....? If you're going to shop here, I'd suggest planning on adding a couple months to their "estimated" delivery for good measure, but my better piece of advice is shop somewhere else.

I have order a bed , dining table with 4 chairs in April 2022. The dining table has been attempted for delivery 3 times and everytime the delivery folks come in and realize some parts are missing , it has been 5 months and still don't have the dining table delivered. None of the customer service calls are helping in solving this situation. I must say poor customer service

Malika Clark was FANTASTIC! She was very polite, professional and extremely helpful. I never felt any pressure from her and I truly felt like she cared about helping me make the right choice. She gained a customer for life!

After spending all my time and money to purchase the furniture at Ashley on Jun 17, 2022 and patiently waiting until Aug 8 for delivery, I discovered on my own follow up with the customer service that no shipment is scheduled for delivery. It was so frustrating - the Ashley team didn’t even bother to inform me about the delayed shipment until I called. So un professional that I will never visit any Ashley store in my life and share my experience with as many of my contacts as I can

Melissa was amazing, she was honest and super nice. We bought a 3 person sofa chaise with a accent chair. Couldn’t be happier with her service

Cesar was amazing!!! He made shopping easy and fun! No pressure just help. I bought a sofa, loveseat, table lamp and on my way out I saw a gorgeous table and chairs. It was a very positive experience and Cesar will always be my go to guy for furniture. Thank you Cesar, you are the best!

After we placed the order they continue to call me and delayed the delivery dates for one or other items. They split my delivery and even then on the delivery day for one of the items (that was delayed too) they just simply didn’t show up. Calling on their help line is useless, they always say you can discuss with sales for your concern. Sales will say, we don’t have control on delivery. They show you the moon while selling the stuff only to blame it all on delivery, supply chain, and availability.

Worst experience of my life. [Update]: Ashley customer service replied to this message. I reached out to them. No one responded. We bought a bed and nightstand exactly a year ago. We were told they ship in 60-90 days due to supply chain constraints. After a year we went to the store to cancel the order. But somehow store manager told our furniture is ready to deliver in 2 weeks. But on the day of the delivery they left a voicemail saying delivery is cancelled because it was back ordered. We bought the bed on ~40% off and Ashley significantly increased original pricing of the furniture we ordered. I am not sure if they are delivering the furniture to the people who paid more or they are just taking money from the customer knowing they can’t deliver. I am cancelling my order today and will never go to Ashley again.

I was calling customer service to ask for a part that was damaged by the delivery team . And I was “being helped “ by the worst customer service person ever . I asked to have a call from a manager will see if what happen .

Purchased a new sofa at the Naperville Ashley Home Store. It was very positive furniture shopping experience. Sales was good. No pressure! Delivery was good as well; they even showed up early!

Sales reps were not aggressive and were readily available when questions arose. It was a very easy transaction.

"Scooby" Sales Professional and Healthy Sleep Specialist is extremely knowledgeable about the store products. He helped me find the perfect mattress within my budget and comfort requirements. The delivery team arrived early and installed the mattress very quickly. I appreciate the up to date communication/tracking of delivery status. Thanks Scooby!

I'm glad I don't work there because I'd end up owing them on payday. lol. Very nice sales people too, not over the top and pushy.

I got a new sectional for my living room and had a great experience! I worked with Cesar and he was amazing! He made my purchase so easy and explained everything thoroughly. Will definitely be back for my dining room and work with him again!

***WOULD NOT RECOMMEND*** --

I had been to the store and decided on the sofa that I wanted. My sales person had given me her personal phone number, so I called her after I had gone home and measured. I left a message and didn't receive a call back that day. That evening I called the store and completed the purchase in order to receive the sale price. I am anxious to receive my sofa, as it has had mixed reviews. Delivery is still 10 days away. So far the transaction has been smooth.

They brought the wrong dresser.

The sales person was very helpful. He found an item that would satisfy my needs and it was affordable for me to purchase. If I need anything in the future, I’ll be sure to come back to Ashley’s.

I used to love Ashley store and their furniture. In January I bought bedroom set, kitchen table with chairs, couch and love seat. Promised delivery March, then changed..when delivered boys scratched the couches, table and chairs. Then you through complaining. Never got their attention til we disputed. Even after that they came to fix offered chairs and table in the worst condition than one originally brought. For couches they never showed up to do the touch up. Think 5 times before buying here.

Terrible service!!! Stay miles away!!! Or prepared to be bombarded with delayed unkept promise!!! By mistake I placed an order for living room set on 05/21/22. I was promised that a part of order will be delivered on promised date. I had to take off and wait for the furniture to arrive. When I called Cesar Rosa of AHS Naperville, only then he remembered about my order!!! He was some how about deliver it next day. To make it more worse the remaining order was assured to be delivered on 21st June. I took off again from work. Nothing happend!! No calls or text messages from AHS!!! I had to call again to find out what is happening. They said as always sorry and assured me it will be delivered on 28th June. Again I had to take off from work and waited. Nothing happened. When I called AHS, I was told it is ready for delivery via automated system. However, when I called customer care, I was told the delivery 'might' take place on 6th July!!! Terrible service!!! I feel humiliated!!!This is going to be my first and last purchase ever from AHS!!!

Cesar at the Naperville IL location was an amazing help. Not only was he informative, but he was kind and personable. UPDATE: After 3 months of waiting for our couch after being promised shipment a week after purchase, no one reaching out to us but having to call weekly to get told the shipment is pushed back a week, and the associates being dodgy, we finally received the couch. The couch is fantastic but unfortunately the experience and communication was not and we will be taking our business elsewhere in the future.

Scooby is great to work with! He remembered us and gave us a great deal!😊

Malika was great in explaining all the products in detail.

I worked with Cesar to buy a table. He was very responsive and professional. It was a quick and simple process.

My family and I bought an entire bedroom set in January. They put us on hold for months. We drove to Naperville to talk to them in person. They finally send the furniture in June. Ordered a king size bed frame. They sent a full size mattress. The mirror came chipped, scratched, and damaged. Worst experience ever. Worst costumer service. Nightmare ordeal. Never order from here!!!‼️

Me and my family went to look at there sectional couches. Marcus Nelson greeted us and offered his help. Was very respectful guided us and then gave us some privacy which I appreciate it. He was very knowledgeable we went for lunch and after talking with family we agreed went back and he helped us with the purchase. I recommend Marcus. We will be going back to purchase another couch will definitely look for him.

Horrible customer service.

This weekend was my first visit to the store and I am glad I came. Bridget was amazing to work with, she understood what my needs were and assisted me in selecting the perfect mattress set and bed. Thank you so much Bridget for making my visit a great experience. Qiana 😊

Our salesperson greeted us and then gave us space to look around. She was helpful and knowledgeable. We bought a very nice set. So far a wonderful experience...

Horrible my delivery came broken, fire place had inside wall paper falling , cabinet doors falling off. They left TV stand until they can get a new one. The office doesn't have a clue when it will be replaced.and They scratched my floor . I have a wedding next weekend, I shouldn't be worrying about this. Why doesn't anyone have pride in their product anymore?

(Translated by Google) Very friendly all the staff (Original) Muy amable todo el personal

We had a wonderful experience shopping at Ashley. Scooby was a great sales person to work with. If you are going to Ashley’s, ask for Scooby. He will get what you need within your budget.

Best experience I’ve had in years buying furniture. Completely professional and patient. Will always come here for furniture

Alot of personal attention. Great attention to detail. Very informative. Thank you for everything.

Ask for Malika, she was very professional and helpful and did all she could to make sure we got everything we needed and left happy

Melissa is a very engaging and patient sales person . Good selection of the sectionals that we were in for.

Snoopy was very Helpful and Friendly!! We always buy our furniture from Ashley, always have a positive experience when we go there.

Whoo Hoo!!!!!

Just had an amazing experience at Ashley with Cesar! He was very patient, took time to listen to me, and found me the perfect solution to my needs. I highly recommend Ashley and Cesar to anyone seeking to beautify their home with quality furniture and without breaking the bank! Also, the 0% financing options were amazing! I can’t say enough about the service I received. Thanks, Cesar!!

Great place for the furniture. We loved the customer service and would definitely recommend.

The sales associate Maria, is the best.

Marc helped us a lot today. Very kind and explaining every detail that we should know. Customer service was good

Beautiful, easy-to-navigate store with a great selection of classy furniture, that doesn't feel cheaply-made or cost a fortune. We came in on 5/10/22 and were helped by the amazing Scooby. He told us about their sales, gave us ample time & space to shop (unlike some other furniture stores where they follow you around and try to pressure you), and then checked us out—making sure we got the best deals they were currently offering. The store is extremely well-lit, with massive windows surrounding the entire building, making it easy to see all the pieces and colors. I will absolutely be coming back here for my future furniture needs, and would recommend it to anyone and everyone.

0 stars…. 12 months waiting on my order and still nothing… Just AVOID THIS PLACE!!!!!!!!!!!!!!!!

It was very good experience . . . The sales lady was very helpful . . . I would come back again if I need anything . . . THANK YOU . . .

Purchased a bedroom set, upon delivery the drawers would not properly close. Called customer service and was told they would ship out parts, then a tech. 10-15 days. After 2 months was told within a month. After 3 months they could not find the order and would not accept a return. Junk company.

The furniture seemed cheap, poorly made, and not durable

Lana was amazing with helping me pick out my new mattress. Very kind and knowledgeable and made a stressful purchase easy!

I purchased a bedroom suit in June of 2021 and still haven’t received my bed. I was told the rails are on back order and they have not come in as of yet. I have gone into the store I purchased the set from and each time they say, we will check on it and someone will call you tomorrow! On each instance, my concerns went unanswered and there was no return phone call. I would not recommend the Ashley store located at 1584 IL-59 N, Naperville IL 60564. I’m still waiting on my bed and once I get it I will NEVER shop at Ashley furniture again!!!! Update… my bed finally was delivered on July 12, 2022. The hooks on one of the rails was bent, but the installer fixed it and assembled my bed, however screws to attach the bed slats were missing, so someone from the warehouse will be delivering them within the next 24 hrs. After the installation I noticed the foot board was cracked and now I have to schedule an appointment to switch the piece out. As I previously stated, I will NEVER shop at Ashley Furniture again!

Nice selection at this store, but it's all about the sales and not the service. I ordered a bedroom set that wasn't due to arrive for a few months. The following day I found out I was having visitors and could no longer wait for stock to come in. I call Sandra, my sales rep and explained I needed to cancel the order I just placed, and received an unfriendly response it would be cancelled. Three weeks later, still no credit on my card. I visited the store to request the refund to my card. The manager was unapologetic and questioned why I was cancelling after I told him the situation. He told me it would take 3-7 days for the refund - really? It took less than 24 hrs to charge me. I won't be shopping there in the future.

Updating my review to 5 star - went in the store and talked with two very nice front desk personnel who helped me and my husband regarding some of our concerns on delivery dates. They were kind and truly a blessing. We will now be getting our furniture next week. It is important to me to acknowledge the work that they did for us. If you are having issues with your order, please go in the store and consult them for potential solution. I promise you they will help you!

Will never shop Ashley again. Order has been canceled.

Our sales lady was polite not pushy.

Had a great experience at this Ashley location! I highly recommend Anthony to be your sales rep! Made the process efficient, was very thoughtful, helped us save a lot, took the time out to give great recommendations, and definitely exceeded our expectations. Will definitely come back for more home items soon thanks to him! Thanks so much!

Initially a great experience in the store. We "loved" our couches so much we waited 3 months to get them.. Was sold the extra warranty because it would "cover any issues we might have and if not used we were guaranteed to get the money back". From the second we got the couches we had issues. The cushion covers were all fraying near the seams. Called the store and got the run around but eventually was able to get new cushions. Fast forward a couple months later we had issues again with the cushions fraying. Called again to complain and got the run around with customer service again and finally after a few calls of being told different stuff got new covers. And sure enough. ..it happened again. But now our couches were no longer being made--- "Surprise surprise" and were discontinued. Spoke to the company and once again got the run around. It's like they tried to get me to stop calling by giving me all different answers. Could not get people to help me out despite being told that the couches were discontinued and we could pick out new ones. Then we ended up moving but I continued to try to get them to keep their word and replace our couches. Now their excuse is it can't be done because we moved. Since then the feet of our couch broke and the wood frame on one of them broke also. I have continued to call the Naperville store with no help and keep getting the run around from their "customer service" who tells you something different every single time. And their resolution after everything was that they were going "to do nothing". I have continued to call for the past 4 months trying to get help. Spoke with manager who said I need to stop calling there and need to deal with their customer service only. Well, I want you guys to keep your word. These couches clearly had manufacturing issues-- we were told we would get replacements---if you can't coordinate that with our local Ashleys then we should be given a refund-- oh and on a side note that extra warranty that we were sold did nothing for any of our issues. Nothing. A complete waste of money. Where is my refund for that? Please stop wasting my time --keep your word --and refund or replace our couches. We have 2 Ashley stores nearby. Please help.

This is a great Ashley location! Cesar was so helpful and kind and gave us a great deal on a couch. Highly recommend Ashley Naperville!

Sandra the sales associate was terrific, and Wally, the store manager, was excellent. Great store and friendly staff

At the Naperville location, once they found out I was there to choose another couch because the one I had wanted previous didn't fit into my building, not one other person who worked there even asked me if I needed any help. No one spoke to me, no one came up to me to help me.

Melissa, our salesperson is amazing! Very nice choices in this store. We will come back!

Jim was a helpful sales associate and I was able to process my purchase quickly.

The sales associate Mark did a very nice job.

They forgot my foundation how am I suppose to sleep in the bed

Bad delivery and unproffesional service,pay in full for my furniture,they cancel my delivery twice......lost work couple days and no show......

We purchased furniture at this store two years ago (2020) along with a protection plan that was supposed to cover everything from Stains and hardware to frame damage. Now that we needed to submit a claim on the furniture we purchased, we get stonewalled and continuously get the run around from store managers. The store tells us to call Ashley customer service, CS tells us to go to the store, the store flips and says we need to contact the warranty company. All in all, poor customer service experience and don’t recommend buying furniture here.

I had a sofa and loveseat delivered. The delivery team was very rude especially the shorter guy. He must've been having a bad day but he didn't like nothing I had to say. I have to say customer service stinks. Delivery team stinks. The only person I really appreciate it Ashley was my salesman Marcus. But then again to instead of saying two months waiting for delivery time it was actually 3 1/2 months. The sales people and Ashley should express that instead of misguiding the public.. Again I hate that delivery team and customer service. Customer service last time told me they had my schedule delivery in but they did not I had to call my salesman and he Scheduled it. I hope management reads this and does something about delivery customer service skills and better customer service skills on the phone.

Got burned. They sent me a broken lamp and wouldnt teplace my $140.00 !!!!!!!!!!!!!!!!! Dont go here

The shopping experience was good, found what we were looking for but everything went downhill once it came to delivery. To begin, the delivery was 4 hours late and they showed up with the wrong furniture. We refused the delivery and were told to contact customer service and work the issue out with them. It’s practically impossible to get through to customer service. I keep receiving text messages to schedule my delivery with no confirmation if the correct items will show up. I tried to get help from the store but the sales reps and store mgmt said they can’t help in any way. Per the store, “my only option is to resolve this with customer service.” I even asked to cancel my order and the store said “only customer service can do that.” I just don’t understand how an organization can operate like this and continue to stay in business. At this point in time I’ll be contacting my credit card company, filing a fraud complaint and have them cancel the order. I should’ve read all the reviews before walking in and getting trapped. STAY AWAY FROM ASHLEY HOME STORES!

Friendly staff, beautiful furniture! Bridget was absolutely fantastic! Best customer service. Told her exactly what I was looking for. She found it. We love it and SOLD! Within 20 mins we left their clean, organized store and proud owners of a beautiful new kitchen table and chairs! Made the whole process easy and affordable!!

Came in just to take a looksy and I started trying the beds with my wife. The sleep expert suggested us we try some beds and they were life changing. I appreciated the excellent service and honesty of the staff. Anyway I'm a new bed owner now.

I dread furniture shopping because I always feel pressured by the salesperson but Melissa was awesome! She made our shopping experience so pleasant and even worked with her manager to get us a good deal financing everything we found for our family room and dining room! We are so excited to get everything and put it in our remodeled house!

Frank is one of the best sales associates I ever worked with! Not only is he extremely knowledgeable, but he is also so kind and truly cares about his clients! Frank was always available to answer our questions, even during his off hours! We don’t live in the area and stopped at this store just to look around, but after working with Frank on our living room furniture purchase, I will definitely make the drive back to this store when furnishing other rooms in our home.

After purchase was subscribed to their advertising emails. I unsubscribed multiple times and continue to receive. This is illegal or manipulation of laws through use different domains and still wrong. The company is manipulative. I won't buy furniture from here again.

I had an amazing costumer service by Jared , I wasn’t available to make my purchase online , I went to Ashley store and he help me to solved my issue right away , he was so kind and very patient. Thanks for the great costumer service.

I had a really great experience at the Naperville location. Particularly due to Malika, she was amazing! She greeted us within a minute of being at the store and 100% read the vibe, did not crowd space but made sure she was available to answer any questions and that we knew about the current promotion going on. She was patient and helped provide necessary insight to each couch and mattress I looked at. She didn't try to push anything or entice me to spend outside of my budget. This was my first furniture purchase from Ashley specifically, but I'd go back in a heartbeat and work with Malika again (and mostly likely will later this year because I have my eye on a chair + ottoman to match my couch). Definitely recommend looking for your pieces here!

Purchased Great Room furniture and found the ideal pieces that we wanted. More so, was assisted by Lana, Home Furnishing Professional, out of the Naperville location that was of much value to us as were the savings realized. This a very painless experience and would recommend to my friends and family to do the same.

Good service and nice design.

Malika was a great sales associate here at Ashley’s. Very personable. She even helped me with an exchange and made the whole process easy and stress free. I recommend her and this location 100%

I didn't plan on waking into the store let alone fall in love with the perfect sectional but here I am writing the review.

Our sales lady Lana was amazing ! She was there to help us but also gave us space to shop with out hounding us. She was energetic but also down to earth! Lana helped us so much and exsplained how we could rearrange the couch and how we had options! Lana was very helpful and honest is about the delivery time . I'm so glad she helped us to realize we did need the warranty and wasn't to pushy with it ! She was the type of sales person I would love to have every time . We shopped all day for the perfect couch, but didn't find another sales person who was as helpful and wanted to make the sale like Lana.. Thank you Lana for all your help ..

Good customer service. Selection of dining tables are great. Quality of the products are good

Great place to shop for furniture. Lana,our sales associate was great and helpful when asked-never pushy. Just a pleasure to do business with. Not our 1st experience here & won't be our last.

Great experience, we’re happy with our new sofa

The worst possible furniture store. The worst sales agents. The worst customer service. I am blown away!

Workers are forced to lie, almost all the items are unavailable for months, they will tell you that it will be shipped in 2-3 weeks just to make u buy

Staff was friendly and the selection was good. They do not deliver clearance items so be aware if you have a small car.

Went in to browse and came out with a new sofa and mattress. Worked with Anthony Lewis, he was great from the beginning to the end. Excellent knowledge of the furniture and mattresses!

We had great assistance from two separate salespeople. They were attentive but not overbearing, and the sale process was very quick. We will definitely be shopping there again!

Ashley Furniture on Route 59 is an amazing store. The staff at the store is so helpful, cooperative and full of information about the best furniture available at the store, especially Marc. He got us the best deal for our couch. Definitely we’ll be coming back to the store again.

Bridget was a great salesperson, very knowledgeable about the mattresses.. helped us expedite our purchase and was a seamless process.

Maria was excellent and patient. The store well stocked and well organized with the different styles. I’m happy with the choices I was able to make thanks to the informative staff.

Very pleasant and easy experience. Cesar was very knowledgeable and able to answer any questions we had. Will definitely be back for future purchases

Great service. Found what we wanted and Mikaela? Clark helped us through the process. She was great.

After looking through the showrooms of 3 other Naperville furniture stores, Ashley Furniture offered us the tasteful and affordable collection of options we were looking for. Scooby was attentive and friendly the moment we walked in. He was let us browse uninterrupted, and was helpful when we had questions. We felt very confident in our sectional sofa purchase after talking through all the details with Scooby.

Very nice selection, and great customer service

Walked into the store and it had a good environment and plenty of choices. We were looking for couches, and Jared helped us a lot. Jared was great, very patient, super informative, answered all our questions overall very nice and great guy. The manager Wally helped us a lot on the pricing and got us a great discount. Hats off to those two they were great. Highly recommend this place for your furniture!

Was greeted right away by Frank Alonso and told him I was interested in a loveseat. He asked if I wanted him to show me loveseats or look on my own. I told him I would look on my own. I found the Dorsten sofa chaise and he told me the chaise part could be switched to the left or right side.Purchasing was a quick and easy process. I can’t wait for delivery day!

Great affords furniture and quality service. Lots of choices ..

We had a great experience and found a couch we love. Malika (our sales associate) really connected with us and helped us out so much! We are about to get married and this is our first large purchase together and she really set us at ease.

We went in having an idea of what we wanted and was greeted by a extremely polite women. We explained what we were looking for and Melissa went above and beyond with answering our questions and providing us with a extremely helpful information about their products, insurance and warranty policies and how the products work. She made us feel very welcomed and never made us feel like she was trying to up-sell. After we had made our choice Melissa again went above and beyond with showing us other products for possible future purchases. And demonstrated a product that I was curious about. I will definitely keep this store in mind for future purchases

Thank you, Frank, again for the wonderful customer service this past weekend 9/2/23. We have bought most of our furniture through Ashley and having you to help us decide and go through choices has been great. We love all the furniture we bought so far, and recently can't wait for our bedroom furniture this coming weekend. Ashley has beautiful furniture and plenty of designs, colors, etc. they have wonderful prices. Working with Frank has been amazing. He is very patient, helpful and gave us a great deal that we will be going back to purchase more in the coming future. Thank you so much ASHLEY and Frank!!!

We stopped in to the Ashley store on route 59 in Naperville to look around. We had the pleasure of working with Marc. He gave us our space and answered our questions when needed. Thank you Marc for helping us purchase a mattress.

Great selection of items on the display floor and our salesperson Jared was also able to pull up styles I saw online so that we could compare. Jared was very helpful and not pushy as I have experienced with furniture salespersons in the past. Great financing options and it was very easy to do. Overall a really pleasant experience and we are excited to get our new living room furniture!

Great service, satisfied

This furniture store it's so great cause you can find everything furniture you're looking for and beautiful customers service I'm really appreciate for your help... good prices and quality #ashley #homestore

Ashley has provided me with outstanding furnishings to beautify my home & help me increase my credit score substantially I’m a vocal advocate on anyone considering buying any type furnishings, buy from Ashley’s!

We visited Ashley this morning to purchase a new bed frame and mattress. We had the pleasure of working with Marc, and he was great. When we entered the store he greeted us with kindness, introduced himself, and let us explore without being overbearing. We were able to walk the entire showroom on our own, seeing and feeling out what fits our style best without any added pressure from Marc. He was always in site if we had questions but never too close to keep us from enjoying our shopping experience.

Melissa was friendly and knowledgeable and easy to work with.

Great experience. Easy stress free shopping.

I’m impressed. I live in Naperville and had a very positive experience coming here for the first time. The store manager was very helpful!

I visited the Naperville store on a Sunday afternoon with a confirmed idea of what I was looking for. Worked a a really nice guy (Marc N). He was very pleasant and helped me with all of my questions and concerns. We viewed a number of items that were in my choice of style. Marc was able to help us find something in our price range, room needs, and preferred timeframe. Thank you for everything, we’re excited to receive our new items soon!!

Experience was great! Anthony was very helpful but gave my husband and I space to shop. Found exactly what I was looking for to complete a home office!

Wouldn’t recommend buying from here as once I purchased, I have been trying to call the store since 4 days at different times of day and literally no one would ever pick your call!! Worst service. The least they have to do is answer the phone. Have tried calling atleast 10 times per day at different times but no luck.

Found furniture for frontroom and kitchen, unfortunately was there for almost 2 hours and not one employee asked if we needed help. I even purposely walked and stood where they were all sitting at dining room tables...nothing. Finally asked a young lady if someone could help me, she said she could. Told her what happened at 2 of the other Ashley stores, and well needless to say started getting the information on the dining room furniture and she also makes a rude comment about my disability. Really didn't like it, said Really! I'm done and walked away from her, asked another sales lady for a manager, she giggled and I was just standing there starring at her. Sje said Oh you joking right? I looked at her and said, No I'm quite serious I would like a manager. She finally got one. The lady manager apologized for the employee and wanted to just brush it off it seemed. I asked why no one greeted us? I was asked what door did you come in? I said the front of the store after all that's where the handicapped parking is. She said no one faces that door, they face the side entrance. I said why? Handicapped people buy furniture too. You have more than one entance employee's should be looking at all entrances no just sitting at tables talking with other associates or whatever. Manager wanted to sell me the 2 rooms of furniture, I declined. No because I didn't have the cash, cause I did but she herself insulted me without even thinking about it. I will not do business with Ashley any longer. To many of their stores within a 2 week period made really bad choices by laughing at my disability and commenting on it rudely. I do not support anyone or any business who thinks it's okay to make fun of another person, disability or not! Just bad service.

We finally bought our furniture from Ashely after visiting several other locations. Scobey was really helpful and kind.

Thank you so much for your help. Your staff, customer services and merchandise always the best. Always a returning customer .

My husband and I had such a great experience shopping at Ashley, especially after looking at other stores in the area. Malika was just amazing. She was so helpful, kind, patient, and understanding when we were working through our decision. She really went above and beyond to help us. We will be back to make more purchases here, and we only want to work with her! We were happy with the selection, quality, and price at Ashley. Also, we only had to wait two weeks for delivery!

It was great shopping experience. Jared was helpful sales rep.

Value for money.

Purchased a sectional and an oversized ottoman on 07/31/2021, Salesperson Frank Alonso helped us and gave an estimated timeframe of 12-16 weeks. We were fine with this. November checked in on the order, was advised still back ordered due to supply chain issues and customer service rep provided December 18th as the day the order will be stocked up in warehouse. Checked in early December via emails with Frank, was advised part of sectional available and remaining pieces will be in stock in the next few weeks. Dec 18th, no call or message received. Called in to check up, customer rep stated all parts of sectional in stock and waiting on ottoman. Everything could be shipped out in the first 2 weeks of January. Understanding the holiday time and all, I waited patiently. January 9th, after no response called and emailed, was provided an update stating ottoman is still pending. Constantly being given the same response, I wanted to escalate the issue with customer service. They pacified and scheduled me for 01/21/2022. I requested a confirmation or a reference for this, was provided none. The Customer Rep stated delivery will call in 1-2 days prior to day of delivery. Received none. Emailed Frank, received a response this morning now stating that part of sectional is back ordered and won’t be available until month end. This is just ridiculous and an endless cycle of waiting. It has already been 24+ weeks since I placed an order. Just false promises and no transparency.

Marcus was great to work with. We buy all our furniture here all the time.

Quick decision due to nice selection. Lana, the sales person, was helpful. Four starts for now. We’ll have to see how delivery goes and final product quality.

I had one of the best and easiest buying experience with no pressure from Furniture Specialist Jared Sorek and General Manager Wally Hassan. The team was nothing but helpful and professional from the moment I walked in up to signing paperwork. They were patient and thorough and offered me several options to meet my financial and furnishing needs. I definitely wouldn’t hesitate to come back in the future and will highly recommend our family and friends. Thanks so much for making this one of the best and easiest shopping experience.

Malika was great and even priced matched Amazon!

Great customer care. Very good price.so excited for our sectional to come.very nice collection of sectional.

We visited this store to purchase a sectional and we worked with Wally H. He provided exceptional service, the whole process was very quick and efficient. We love Ashley furniture and always purchase from this location!

Maria was polite, patient and knew the floor well. She helped us make the selections. She even had the manager Wally meet with us who helped us get a great deal. This was our first visit tu Ashley.and certainly not the last.

AWESOME visit today to the Naperville Ashley store!!! Scooby....yes he's amazing!! So much help when needed and some great ideas and suggestions!!! I will definitely be back!!!

Good quality at reasonable prices. Lead times are a drag with current supply chain problems. Someday I'll get to sit on my new sofa.

Good customer service

As soon as we walked in, we were not bombarded with sales people like a car dealership. Anthony was who helped us, and he was extremely easy to talk to and informative. He showed us exactly what we needed! Will definitely ask for Anthony next time we return.

They have a great selection, but I don't understand why they make promises they can't keep. Why have a selection that you can't fulfill? I bought a king bed in August and was given a shipping date of September. In September, my shipping date changed to January because ONE part couldn't be made until then. This month (December), I called to double check the delivery date because the money was already taken from my account, I'd been quite patient, and I liked what I bought. I was told at least another 2-3 months. WHY? I asked for compensation in return and they said we can offer you $24 or up to $50. Lol what? I said I'd rather have you do free assembly for me and they said can't do that. Ended up cancelling the order altogether. Waste of 6 months. The customer service rep won't even guarantee it's a full refund (it better be) until the refund department calls me after 48 hours. I'm pretty sure it's supposed to be a full refund... This isn't the first time I've had to wait so long for something I ordered. It's been happening since the pandemic began. Hey, if you can't fulfill an order, don't take my money and promise me it'll be fulfilled.

Great experience buying mattress.

Frank was a fantastic Rep — accommodated all our furniture-hunting needs & requests. Smooth transaction & outstanding customer service.

Visited this location after countless other furniture stores and were immediately greeted by a huge, clean showroom and super helpful (but not pushy) staff…thanks Scooby! We had been striking out so many times and couldn’t find the style we were looking for but found several contenders right away. The selection was far better than the other stores we visited and the prices were super competitive. We didn’t think we’d find anything, so we were pleasantly surprised when we did. We can’t wait to use our sectional! I would highly recommend the Naperville location to other furniture shoppers.

Had some friends tell me that they’d had issues with Ashley but figured I’d try them because they’re close. Ordered in October with 8-12 week lead time.. received end of March, which I could look past if the products weren’t damaged when I got them. I waited 6 months for the replacements, which also arrived damaged. They offered 10% discount which is laughable. I now have to wait for an unknown eta for new ones, which who knows if/when they’ll arrive. This company is a scam, DO NOT ORDER FROM THEM. Side note - your BS “replies” to these reviews mean nothing.

Absolutely in love with our new sofa set. Delivered month before expected.

UPDATE: I am changing my 5 star review because due to unforeseen circumstances I had to cancel my order. The associate I spoke to told me that it will be reflected on my original source of payment in 2 weeks. It’s been 4 WEEKS!!! And I still don’t see it. When asked, they keep saying its processing. Very unpleasant experience. I have yet to receive a refund. Yusuf greeted us and was available every step of the way. He made selection easier and the purchase a breeze. Would visit this location again due to their customer service.

The best experience that I had lately, Malika was super helpful and patient we search the inventory and I found exactly what I needed, definitely my first choice.

We had bought some furniture’s in Ashley store on IL Rt 59, Naperville, on start of Sep 2021, we were concerned about the delivery date and asked the salesperson Lealand Anderson multiple times, and he said we would get the furniture by 6 weeks from date of purchase or at the latest from 8 to 12 weeks. We waited the entire max duration of 12 weeks and still the furniture have not arrived as of Dec 2021. We had called customers service multiple times and went to the store multiple times during this period, but there had been no proper response. Every time we ask, they keep postponing the delivery date by telling they will deliver by 4 weeks and none of them even cared to put the notes in the system that we had followed up. Finally in Dec 2021 the store on duty manager Rose Sulima only did make the notes and she also admitted that that there were no previous notes regarding the enquiry. She even said that the sales person who sold the furniture’s to us was aware that the delivery was in Jan 2022 when we purchased in Sept 2021 but was not communicated rather, they promised will be delivered in 8 to 12 weeks. Initially when I talked, Rose Sulima said the dining table was available and will be delivered in Dec, but while talking with her in 15 min she said the dinning table is not available till Jan 2022. Its quite weird how a furniture that was available 15 min before could become unavailable after 15 min. Finally, Rose sent an email to supply chain Dept. on Thursday asking on the status and she promised to call and give me an update by Monday. And even after four days there had been no call, so I went back to enquire at the store, and she said she still hasn’t received any response from the supply chain department. This is ridiculous when they say they can’t even get a reply in four days for an email. Once the sales are done, they are very reckless they say they don’t get reply for emails for a week. After paying the money we must follow up with them every time. They don’t even care to respond and even when they respond they say it will be another 8 to 10 weeks every time. Totally reckless, why do I have to give the money and be at the back of them. Isn’t it them who have to treat the customers with good respect? We haven’t experienced this kind of customer service anywhere… We are very annoyed when they said the delivery date now will be Feb 2022 which still, they can’t guarantee.

My salesman was Frank. He was very helpful in answering All my questions. I relayed my specifications on the furniture look I wanted and He gave me a satisfactory discount that I could work with. I'm a very straight to the point person and he absolutely met my needs. I would be a repeat customer.

It was later in the evening and I really wasn't expecting such personal service with the pandemic going on and all, but it was outstanding. Customer service is everything to me and I really appreciated the time, service and attention given to us. I would definitely recommend it to any one.

Great

This is my second visit to this store and Malika helped me out with my purchase. She is very knowledgeable and always excited to help you out. They have good selection in store and I got a better deal in store versus buying online. Stop in people and just check it out.

Bought a desk 5 weeks ago and still not delivered. Customer service is a joke! Do not waste your time with Ashley!

Grand quality and plush variety of durable products, affordable payment plans. Moderate to Luxury range to choose from. Don’t expect cheap products here.

Bridget was extremely patient in helping us find furniture that will fit different spaces in our home. We would come back to this store any time! Thanks for all of your help! I’m sure we’ll be back!!!

Great working with Anthony. It was a nice experience overall.

Awesome designs, great variety, and excellent service!

Jared was very helpful and professional. Great experience!

Furniture here was good, the representative Scooby was very helpful, he answered all our questions and was very informative. Thanks Scooby :)

Great service. Lana was attentive but allowed us to shop at our pace. Looking forward to getting our new couch.

My salesman, Marcus Nelson,was outstanding. He was very professional, knowledgeable,friendly, and quick regarding mg sale of sofa,Love seat and chair. He was quick to respond to my phone call and even followed up with an email. I have been to two other Ashley stores and this store has the best customer service. One store failed to get back to me and one gave me the wrong discount. Iwoulf highly recommend this store on Route 59 Naperville and highly recommend Marcus for his outstanding customer service. Nancy Foster

Fair prices, plenty of employees willing to help.

Our salesman Jared was terrific. He was friendly and helpful with no pressure. He showed us exactly what we were looking for and made the sales process easy and quick! Great customer service!

Ordered a bunch of different furniture from this store the first week of August and was told my dining room furniture would arrive towards the end of October and my couch + coffee table would arrive this week. The last time I called I found out the dining room set was pushed back to mid-November and I specifically asked if there was any chance the items would get pushed back again due to the supply chain constraints that I know are occurring everywhere. I was assured that my dining room set and couch/coffee table would all arrive in mid-November and there were no concerns of delay again. Just got off the phone with them and now they're telling me my furniture won't arrive until the second week of January. I understand there are issues like this occurring at all retailers, but why lie and promise me my items would arrive on time if that wasn't true? Terrible customer service and now I wasted almost 4 months waiting on furniture that won't arrive for another 2 months - all while trying to get settled into a new build. So we have been completely furniture-less for all 4 months we've been waiting.

Great selections! I got a very impressive living room sofa and loveseat and I love it! Special delivery is superb! Why only 4 star?-customer service too pushy. I specifically said I needed a set for small space LR and I kept repeating we are little people but he got me into buying large set. On my way home, I realized I was being tricked. So I called same afternoon to cancel the order but that’s when I realized that there’s an unexplained10% fee for cancellation. Same salesman insisted that he will deliver 2 loveseats then. See how pushy he is? He just wanted to sell not thinking how 2 big loveseats look tacky in a small LR. To make him happy, I gave in again into getting a replacement set which is now the right size and a better product which made me think why he did not offer it in the first place. Anyways, I’m happy for this. But again there’s something in him, he texted me for a tip. Do I need to feel guilty for making him worked hard?

Kyle Dickinson helped me order a couch at the Naperville location. He was very helpful and wasn’t pushy. I would gladly go back.

Frank was Awesome. Got me in and out Quick. Couldn’t of asked for better service. And the store was so clean!!

Ashley is an amazing furniture store experience, where variety and ideas are created in their vast selections. I was able to be inspired by mismatching my selections because I love variety and I was able to do exactly that. Thank you, Ashley Furniture for this experience, great service and Melika for your smile and attentive charisma. Two thumbs 👍 👍 up.

Melissa is awesome. I gave her some suggestions and she came through. Not only that, I was surprised that she actually knew the different Ashley factories as well! If you’re in the Naperville area or if not I suggest you go and ask for Melissa!!!!!!

Great selection! Friendly staff!

It was amazing to be able to walk in and get help right away. I was there for less than 20 minutes and left a very happy customer.

They have a great variety of tables which is just what we needed. And very helpful people, not overbearing. I like to look around without a constant shadow. They were great with this!

Great experience, very knowledgeable and helpful sales associates. The selection is great, wonderful choices. Will definitely be back!!!!

Jim Passantino was a pleasure to work with. Made it easy to choose, purchase and plan delivery. Thank you, Jim!

We took a last minute, unplanned trip to Ashley furniture to ‘just look’ around. Within five minutes we found a new mattress that we didn’t know we needed, but knew that we had to have! Within 30 minutes we made our purchase and were out the door. We had a great experience and a great associate to work with.

Great customer service. Yusuf was very helpful on getting me and my wife financed. Great service. Super happy

Love their selection, left with the couch I really wanted!

Me and my wife hate shopping for furniture because usually salespeople hound you when your wanting to just go look around. Well Frank Alanso from Naperville IL. gave us breathing room. Told us if we needed help. Let him know. Nice guy. Found what we wanted and he made it real Easy. guy. Would definitely go there first next time I need something

Great store with wide variety of Collection. Store associate Kyle has assisted us a lot with the discount and details.

The customer service shown at Ashley Home store on route 59 in Naperville was the best. I was greeted immediately by Frank Alonso, and he was able to assist me with an online purchase. The online store was not accepting my master card, so I decided to go to the Ashley store and purchase my item, only to find out the item was not available in the store. Mr. Alonso was very helpful and attentive to assist with my purchase!! I was able to purchase in the store and the online price was honored!! I was all smiles!!! :) :) :)

I WISH I COULD LEAVE ZERO STARS..HANDS DOWN WORSE EXPERIENCE IVE EVER HAD.. IVE YOU WANT TO BE LIED TO THIS IS YOUR PLACE..IF YOU WANT NON STOP CALLS.TEXTS..EMAIL ABOUT WRONG DELIVERIES THIS IS THE PLACE

Very impressed with the overall store layout, furniture designs, and aesthetic appeal of the display items. We had the assistance of Lana, who was terrific with recommendations and design assistance. She is a most effective sales person with great personality and strong sales acumen. We were somewhat leary about Ashley, as years ago we were told the quality was suspect. Lana dismissed that notion very effectively. I give both your store and Lana the highest marks.

Had a wonderful experience shopping at Ashley. Could not have been happier with the service. Our salesman, Jim Passantino, was terrific. He explained everything perfectly. We will definitely be back to see him in future for additional purchases.

Helpful knowledgeable staff. Fair prices and help working around supply chain issues.

I was very pleased with my visit to the story today. I bought a dining room set. Melissa was pleasant, knowledgeable and as helpful as I could have asked for.

I liked that the sales associates on the ground gave me space yet were available quickly to provide any information. Anthony was very helpful right from the get go and also came up with pricing options instantly!

Lee is a great salesperson! He was kind, knowlegeable and got me in and out. I love that my tear/clean warranty is good for 5 years and REFUNDABLE if not used. I am sure i will be purchasing furniture again!!

We visited 3 different furniture stores tonight. The Ashley Home store salesman (Marc) was not pushy or high pressure at all! When we had questions he was knowledgeable and helpful, but left us alone otherwise. When we located the bedroom set we wanted, Marc took care of everything in a professional and expedient manner! We look forward to the delivery of our new furniture. We will be loyal customers. Thank you Marc.

We came in an hour before close just to browse as we had looked at Bob's and Value City Furniture for couches and we couldn't find anything that would be available before 2022. Scooby was super helpful and was no nonsense dealing with us so we appreciated knowing exactly what were going for. The couch we purchased was mostly in stock and was at a lower price than we found elsewhere. Overall we did not feel pressured or rushed during our purchase and Scooby answered all of our questions. He went above and beyond sharing his expertise as a sleep expert that was helpful in our unrelated research for a mattress. Based on the service I received from Scooby I am definitely going back to Ashley's for any future furniture purchases.

I am updating my review. I have been waiting on my furniture since 12/2021. Almost a year. My furniture has been delayed and nobody has an answer for anything. Customer service says to call the store, the store says to call customer service. Furniture was supposed to be delivered today, and guess what? Customer service says they don't know what happened. Excuses kept pouring in. From it never left the warehouse, to its on the truck, to they accidentally skipped your house. I've been patient, I've been understanding. I understand that covid has delayed things. The manager at the store straight out admitted that the ball was dropped on our order. Now I can't even reach the store due to their phones not working. Please, save your time and money and spend it elsewhere.

Great store, Lana was very helpful. We really liked their dinning table collection. Overall we had an excellent shopping experience!

Great value and service. Marc helped us with a great no pressure approach.

So far so good. Placed my order through Frank. The delivery is probably in about a month or maybe longer. I guess patience is the name of the game.

Great customer service. Every question was answer and did a good decision on my mattress thank you Mitul Butel for the nice service and help.

New to the furniture buying game as a young home owner. Shopped for a while and was never thrilled with how expensive good quality furniture was. Avoided Ashley home furniture because I thought it would be more of the same expensive furniture. Walked in, very nice and presentable. Was not instantly questioned by an over eager salesperson. After looking around for a few minutes Jared approached us and asked what we were looking for and how he could help, he was very relatable and friendly. Told Jared what we were looking for and he pointed us in the right direction. We narrowed down to a few that we liked and met our needs and Jared told us some differences and benefits of the pieces. Ended up purchasing and overall had a great experience and very happy with the final total for the purchase.

Great customer service from Lana she is awesome very helpful , ASHLEY Furniture has a great selection on beautiful furniture I recommend you go there first if you’re looking for furniture you won’t want to go any where else!

Kyle was great to work with he was quick, nice, and relatable we will definitely be back and ask for his help specifically! The store has lots of options and not overwhelming, good job Ashley of Naperville team!

Our salesman was Scooby and he was amazing!! He was very knowledgeable and personable throughout our whole experience. He knew we needed furniture for our new home and worked with us so we could afford all the pieces we needed. We are very happy with the furniture we purchased and couldn’t be more excited for it to come in.

I was told that the order will take four weeks to be here. Six weeks later not even a call to say that the order is delayed or anything. Everything in the store is peachy but once they sell you a piece of furniture you are on your own. I called customer service and the representative told me its going to be another 2-4weeks . I have no idea why they promise you dates that they cannot fulfill. DISAPPOINTED!!!

I came to Ashley homestore in Naperville 10/05/21 a day before my birthday I was hoping my purchase would arrive before my birthday 😞. But never the less Frank Alonso made the shopping experience hassle free unlike others🤔 their. He even measure for accurate fix to size of my bedroom by floor plan layout. Never the less I will be making another purchase for my kitchen counter top stools that depends how fast bedroom pieces come soon. Ashley furniture is so classy and well put together thanks again "Frank".

Was looking for a bed and mattress for a guest bedroom.The sales person who helped me listened to my needs.He recommended several options in my price range and did not try to talk me into pricier items.I was very satisfied with my shopping experience.

This store has great collection, especially the living room and dining furniture is good and diverse. The staff is good. They can do a better job at customer service and have a transparency on the actual delivery dates of the items, rather than keeping the customer waiting on false dates .

At salesman was very knowledgeable and found us the best sofa and loveseat. I can’t wait to get it.

The service and people that work there are really positive and nice. Really detailed. Definitely will be coming here more often.

I saw the same options they show online but it pays to have the prices with you and the credit line approved before you go to get the best prices. They quote quite a bit higher in person.

High priced and pushy salesman

My fiancé and I bought a bunch of furniture in June. Scooby, the sales manager knew the sectional that we selected was going in our basement. We even showed him pictures of the basement and the vision that we had. He said, this would fit, no problem. We just received our couch, which we knew would take some time because everything was on back order. When the delivery guys came, they looked at the basement stairs and said, this couch wouldn’t fit. We were confused as to why it wouldn’t make it down the stairs. They then said, it would fit in the family room, so we decided after waiting 4 months for this day to come that we would put it in our family room. They placed it in the family room and it didn’t fit correctly and they said, they can’t take it back. I immediately called customer service and spoke to a representatives and explained the situation. They said, I had two options, I can get a refund or reselect a new couch. They even noted it in their system. We then went to the store and explained our situation to them. The sales lady we were dealing with asked us to show her the couch we purchased on the floor and she said she would have never sold this couch to someone that wanted to put it in their basement. She said, It would never fit! WE HAD A TEMP STORE MANAGER (SCOOBY) TELL US THIS COUCH WOULD FIT KNOWING IT WOULD GO INTO OUR BASEMENT. WE’VE WAITED 4 MONTHS TO FIND OUT THAT A MANAGER SOLD US SOMETHING THAT WAS IMPOSSIBLE TO FIT. We called customer service again while in the store and the gentleman said, there are no refunds!!! I then asked to speak to the customer service supervisor and he also told me they don’t do refunds!! If we wanted to do a reselect, we would have to wait until the new couch came in for them to take the old couch back out of our home, which potentially could take MONTHS!!! We now have to wait 24-48 hours for the supervisor to review the recorded phone calls to make sure the rep said refunds. Even though it’s in the notes. Ashley furniture doesn’t put their customers first!! I’ve never dealt with such horrible customer service!! I HIGHLY RECOMMEND NOT TO HAVE SCOOBY AS YOUR SALESMAN. WE EVEN REACHED OUT TO HIM ABOUT THIS ISSUE AND NO RESPONSE. IT STARTED WITH HIM AND WE CAN’T EVEN GET A RESPONDS BACK FROM HIM. Save yourself a headache and go somewhere else!!

Fast and great customer service.

Horrible experience! I received damaged furniture full of dents and scratches! Don’t shop here .. horrible customer service. .. they sent a guy to repair new furniture.. what a joke! First and last time shopping here! Plus very delayed delivery ! 2 months after the date they promised! Save the hassle and hard time! Read all the horrible reviews before you put your money here !

Our sales associate Jared at the Naperville location was outstanding! He was super-attentive and answered all questions I had. He went over all payment options in great detail and was so patient and gave me space and time to make my decision. Great furniture at reasonable prices plus they are not backordered like other places I have visited!! I highly recommend this store, you will not be disappointed. Great experience and looking forward to receive my furniture!

Scooby was great, awesome customer service.

Our shopping experience was very great, we were greeted by Yusuf Galaria he was very professional and attentive to all our concerns. A week prior we were at the Joliet store and walk around for over an hour we were ready to buy just like today and we were ignored for some reason can not explain why nor assume a reason, but they made a real big mistake. That was not the case today, as soon as we step into your store we were shown attention and care. We were left alone to shop without interruption and distraction from sales persons and when we were ready with our decision Yusuf was on point with our decision making process we were offered great discounts and we walked out with our purchase in cash. We bought a full living set and full bedroom set. Will make a nice addition to our home. Thank Yusuf for not ignoring us and being professional and attentive to us, we will see you again soon. Naperville Ashley Store will be our furniture store, as long as we are in Illinois. Fredy and Araceli Colon

I went in for a sale they were having and wasn’t pressured from the salesperson. I worked with Marc. He was very knowledgeable and helpful. I had a great experience.

Lee was so helpful at the Naperville location. He made the buying experience so nice. This was a great place to go.

What a great experience using Ashley's HomeStores., The money i saved was Awesome, and there selections were just what i was looking for.

Easy shopping experience, Frank A is a very knowledgeable and friendly salesman, good store hours, and great selection.

Such a great experience! I will definitely be referring people to this location! Marc has amazing customer service skills and was very patient with us! Will be purchasing here again in the near future!

we bought a lot of furniture and were told by the salesman that there was a 48 hour return policy, and that if anything doesn't fit we could return it. when the furniture arrived, one piece did not fit and 30 minutes later I told them to return it since its much larger than we realized. and the phone representative agreed and even said she would make a notice on the record and send the truck back to pick it up. now 3 days later I am trying to return the piece and they are refusing to accept it, even though I had agreement from the phone representative. they can easily sell this piece to someone else, we never even sat in it or used it once. is this how they treat their customer by lying and agreeing to take it back as a return and now they are refusing ? my wife and I are quite in shock and this is the first and last time we will buy from Ashley furniture ! Buyer beware they are doing the bait and switch on customers !

Fantastic shopping experience I ever had. And guy who help me his name is frank he was awesome man I definitely recommend him to everyone

It was a wonderful experience as the staff is customer friendly and the products match your expectations price wise and demand wise ,

Great customer service. Fast and easy purchase.

False advertising, when you shop in store or online they tell you estimated delivery within 2-3 weeks or 4-6 weeks, it’s been 10 weeks since I ordered a bed and sectional sofa, still have not received my bed yet, while they said it would be 3-4 weeks, and for my sectional which was supposed to be 8-10 week, now estimated delivery is 18 weeks or could be longer. They only care to sell products but don’t even bother to check if they will have product available soon or not.

Very friendly and helpful sales team.

Spent 9500 on a sofa set was told it would be delivered in 2 months found out today my furniture is on back order and I should have it and I quote “ sometime next year” asked to cancel and was hung up on I’m going into the store now don’t waste your time as they cannot deliver furniture do to not having any

Great store and great group of folks that work there!

Super friendly and VERY helpful!

HORRIBLE HORRIBLE HORRIBLE! I will never step into an Ashley Furniture store again! We purchased a bed months ago. We understood the delivery would take some time and were understanding about it. When delivery finally took place they kept not having all the needed parts and everything had to be taken back & delivery had to be rescheduled again! Twice this happened! We ended up canceling the entire order after the 2nd time as all trust & patience had been long gone!!

Love the Naperville store! Friendly staff and Saleswoman Malika always goes above and beyond in getting the items I want!

Fantastic salesman. He knew his merchandise, was very helpful in getting our living room the way we wanted. Lovely showroom. Fair prices.

Lana was very helpful and patient helping me pick out furniture for my new place. What I really appreciate is that she did not hound me or follow me around the store. She gave me time to look at my own pace and was there when I was ready to purchase. Thank you.

Ordered bed online thought that it was more than a headboard but was not it turned out that it was just a headboard. Went to store and couldn't find the rest of the bed I wasn't happy 😒 find out ask questions before you buy.

What a great place to shop! Sales associate Maria R is the best. She knows our style and she knows the store well. Definitely recommend asking for her. Everyone at this location is super friendly.

We make furniture purchases at Ashley quite often.This time around our family just purchased our new home and have an empty home with no furniture, we wanted to start fresh. New design, new furniture. The naperville Ashley store is our favorite because of "Frank" honestly the coolest salesman there. Lol i'm sure the other salesman are great but everytime, our entrance right into the door we always ask for frank. His friendly customer service and just all around positivity is just a whole Ashley vibe. It makes us not want to look at other furniture stores but Ashley. Hands down, Ashley will always be our go to store for furniture.

Melissa Patel helped us with everything. Thanks.

Had a great experience, Anthony really took care of us and answered all are questions. We got a great sectional at a great price we are very happy.

Excellent staff and service. We bought our dining room chairs. Excellent product and price.

James was great! He helped look for the item I was in search of. Great sales rep. He was kind, friendly and professional. It was a pleasure working with him!

Very pleased with Yusuf & Lee! They were both very informative and helpful to me and my family. It was great that they let us explore our options and touched based with us throughout. Having 3 kids in a furniture store has never been easier.

We visited several stores today in the area to check out the labor day sales. We found the customer service to be the best at this store and the prices/quality to be the best here. The protection plan was very fairly priced and we walked out spending much less than I thought we would have to be. I'm really happy with what we found, and look forward to coming back in the future as we update other rooms in our home.

Ashley was great beautiful crafted furniture and great prices. Assistance we received was amazing highly recommended!

Milika was wonderful! Not stalking you, but available and personable! The only reason it is 4 stars is bc of delivery is 3 months out.

Edit 3/6/22 **Worst customer service** * It has been six months since we placed our order. They did not deliver a single item out of the four we purchased. Finally, I canceled the whole order. We wasted an entire day selecting furniture which they could not deliver. * Worst customer service from delivery dept, they don't know what they are doing. Each agent will tell you a different thing. * If you have to visit their Naperville location, stay away from salesperson Scooby. He is incompetent and condescending. Once you finalize the purchase, you won't get any service from the store.

I ordered King Bed back in April 2021 and they gave estimated delivery date as mid of June 2021. Some of my friends do mentioned about not buying anything in Ashley but still ordered it because we liked the design of the king bed. Since i didn't receive anything by end of June, I called the stores and they gave new estimated dates as August. I thought i should give them a chance to rectify their previous missed deadlines, but you know what, they delivered king bed in mid of July itself and fixed the parts in middle of my master bedroom and then they realized they missed to bring the legs for supporting the slats. And these guys whom came to deliver and fix the bed, they left saying parts will be mailed in a week. So, now I'm still waiting for the missing parts since mid of July. Moreover this piece of unusable junk bed sitting in middle of bedroom where we are sleeping on the floor since 6 weeks. Today when i called to the check the status, they said the parts are expected to come by end of Dec 2021 !!!. how ridiculous is this!! So, i asked them to cancel this order and take back the king bed. But the customer service person saying she cant cancel the order because it is already half-delivered and very rudely said continue to sleep on floor. I didn't expected this kind of behavior from US No.1 Furniture Store (As they say). I wanted everyone to know how these guys take the order and don't deliver at all. Be ready to call them multiple times and hear them saying new estimated dates every time!!

Today's salesman Jim at the Naperville IL location did a great job. I've had issues with Ashley in the past with deliveries but my experiences with the salesmen are always good.

My wife and I went into Ashley on 59 to purchase a headboard for our king size bed and a coffee table for our living room. All we have to save is Frank was the best with helping us out. We decided to order stuff from online and Frank helped us out by finding what we wanted and helped ordering it for us. We will be back again for Frank for any other furniture that we will need for our home! Thanks Frank you are the BEST!

To get a better night's sleep go see Lana in the Naperville,Illinois store!

Palvi Julka was amazing to work with and very flexible. She was patient and never pushed anything on me while I was shopping. Great experience- will go back.

Marc was so kindly and patience with us...we closed a great deal!

Great experience in store Alison was great, very prompt to assist and in and out of the store very quickly after making our selection! A+

JOHN BEEM was very patient accommodating. HEe helped us choose bedroom furniture and was able to give us good prices! He was patient and he consulted his manager for the slightest doubt he had...which is much appreciated coz previously we had dealt with another sales person at the same store who had mislead us totally.. Thank you John and Ashley Homestore for making our purchase effortless..

Jim P was great! Handle my order efficiently and answered all my questions. Can’t wait for my new fury to arrive !

The sales associate was very helpful

Great experience today. Mileka at the Aurora store was great to work with. We will be back soon.

Anthony's dope. Wasn't expecting to buy at my last stop. But Anthony helped me find the perfect setup. Thanks again.

Lee from Naperville Il was amazing to work with. He is personable and has great customer service. I look forward to receiving the dining set . I would recommend Lee and Ashley

We enjoyed our experience with the sales associate Anthony and the manager. They were very helpful without being too pushy or persistent. We ended up purchasing more than planned but happy with our purchase!

Awesome!

Friendly without being too pushy. Good prices and good selection. They could do better at returning calls promptly.

Staff was very helpful and did not pressure. Store has much better prices than others.

My boyfriend and I stopped by Ashley’s looking for some living room furniture sets. We were immediately greeted by Anthony Lewis - he was great from beginning to end! We’re pretty indecisive when making big purchases but he was extremely patient with us. He really took the time to help us find something we’d love coming home to. He was very knowledgeable on the products and financing available to us as well. Thank you Anthony for a great purchasing experience!

James was very helpful and patient with us. He won our business through honesty and candor about the furniture and the reality of the delivery time.

Good collection Some nice offers

The staff at Ashley were wonderful to work with and our shopping experience was smooth! They let us “check out” a pillow (that matched the color of the sofa we were looking at) to take home so we could see if the color worked in our space. They also price matched a coffee table. Every other furniture store we visited estimated a delivery in late December but this store estimated 1-2 months which is quick given how backed up everything is right now! Highly recommend visiting this location!

I want to give a big shoutout to Lee Anderson!! He’s a salesman at Ashley’s Downers Grove store. He went above and beyond to return my lost wallet. Luckily for me he was working late in Naperville and found my wallet at closing. He didn’t have a phone number for me but did have an address. He took the time to come to my home to return my wallet!!! Can’t thank him enough!! Ashley Homestore is fortunate to have such a responsible caring person working for them!

Anderson was really helpful and very friendly Salesmen would highly recommend asking for him!!

I ordered my King size bedroom set over a year ago. Keep getting false dates of when it will arrive. I opened a line of credit to get the 0% for 5 years so I don't want to lose that. They have discounted it as well. But, it's just not enough. I spent a lot of time looking around for a bedroom set I like, I like the one I purchased and have not received. I call to talk to people and get the run around. The options they gave me to get a bedroom set for immediate delivery are online and I cannot see them in person. For me, when it comes to a larger purchase like this, I want to see it in person. For the longest time the only way to get an update was for me to call. Now I get an occasional updates. I cannot tell you how many times I been hung up on when I call. Get told I will be put on hold, then nothing, calls gone. Often when I do talk to someone the call breaks up and it is hard to hear the person I am trying to speak to. Nobody can tell me why a bed frame, dresser and mattress should take over a year to get delivered. I get emails and calls trying to sell me more items congratulating me on my purchase and about they hope I like an item I didn't receive. I can pretty much order anything else and get it in a timely manner. I just ordered a car, which I will receive before my bedroom set. They truly have let me down. If they are having supplier issues they really need to figure it out. On top of that, I can walk into the store and see that this bedroom set is still on display on and still for sale. I feel sorry for anyone else that has ordered the same set as me. I write this review in hopes that someone higher up on the corporate level receives it. I've tried and moving complaints up the ladder is not something Ashely furniture does. As of now I cannot recommend Ashley furniture and would highly suggest looking somewhere else for your furniture needs.

It was a great experience! Christian and Anthony were helpful and extremely knowledgeable about whatever we needed! Anthony worked with us on what we decided and at the same time did not pressure us at all! I would highly recommend Ashley Furniture and especially this store in Naperville to anyone who is looking to get some new furniture!!

We went to Ashley HomeStore and we were browsing for couches. The associate Jim P. was very helpful and patient with us. We even left the store to check out a different couch the same day and came back shortly after because he was so nice and accommodating. It was great working with him in finding our new perfect couch! Thank you Jim!!

My boyfriend and I went to Ashley Furniture in Naperville looking for a sectional. We were greeted by Anthony really nice guy , he didn’t pressure us while browsing. We decided to purchase the sectional the same day and felt happy with our decision. I recommend trying them out they have very friendly staff, and great customer service. Thanks again to Anthony for making the purchase a smooth one.

Very good experience would recommend the store

Frank Alonso was so nice and such a great help!

It was so easy to work with Scooby at the Naperville Ashley Furniture location. Scooby was very knowledgeable about the Sterns and Foster Mattresses and it was an easy pick for what we needed. Thank you Scooby! 🙂

The experience at Ashley Home store was great. The store was running special offer that are better than what we get online. We end purchasing an item from the store because of the great deal.

Scooby was very helpful and I was able to get what I wanted. I will go back!

Frank was awesome. I need to buy a couch without spending a lot of time in there and Frank took me directly around the store and pointed out all the viable options Based on my criteria and I was in and out within an hour with a great deal and a great couch. Highly recommend Frank at Ashley Furniture Naperville.

Let me just preface that I understand the lack of workforce that is happening around the country because of people not wanting to work, so I will disregard the fact that their customer service is non existent and that 9 out of 10 times you will call it will disconnect or will keep ringing forever. But, something that is totally unacceptable has to do with management. We have an order of more than 15 items and we have been waiting for a chunk of items to be instock to get delivery because we only get 2 deliveries free or it’d cost a fortune for more than that. So we call to get updates (again I say we only get lucky 1 out of 10 times to even speak to someone) and there’s 5 item instock and another 5 items will be in stock in approximately a week. So we call a week later and those items are now instock but the other items that were available are not anymore. So that means they are giving those items to fulfill another order instead of wait until we can get those others instock. That is ridiculous. And this has happened 3 times. Still haven’t gotten any of our furniture after MONTHS. Very unacceptable to do that and no excuse when we told them to hold those items for a week after it happened to us once. They told us we would have them delivered in 4 weeks after ordering. Nope hasn’t happened. So if you are looking to order a lot of furniture, don’t go to Ashley. You’ll never get your order because it’s a never ending cycle.

Terrible customer service

Walked into Ashely's Furniture store and felt so welcomed by staff. Patio purchase went smooth. Anthony our sales assistant was the absolute best. He answered all of our questions and if he didn't know the answer he looked into it and came back with the answer! Great experience

Maliki was very helpful. Our experience was great and I appreciate her honesty and thoroughness.

Had to wait 3 months to get furniture. Finally got furniture and 2 pieces are damaged and 3rd piece is broken been calling the store and no one answers the phone.

I have ordered two couches from here, both delivered were damaged needing to be replaced. One couch took a month to be replaced and the other is going to take about three months. I highly suggest looking elsewhere for furniture.

Excellent service by the manager of Ashley HomeStore very professional and very friendly. Most definitely we will be returning to Ashley HomeStore. Please don't hesitate to go you will come out with a smile and a very happy happy and satisfied customer .😊

Awesome customer service! Jim P. was our salesperson and was great! My wife and I was very pleased with the professionalism. We went to other local stores looking for furniture after our 1st purchase w/Jim & had decided to come back because of our great experience! Management was great as well.

My experience at Ashley was the best ever. Frank Alonso has assisted me for years with my purchases. I keep coming back to him because he is a great salesperson. Frank is always willing to spend time and answer questions and his knowledge is impeccable. Because of him I always leave happy and satisfied with my purchases. His patience and listening skills along with his professionalism is top notch. He always keeps me coming back. Thank you Frank for always making it a great experience!

Walked in and not one employee offered assistance, The WHOLE time we were in the store. I asked them to help me, I knew what I wanted to buy and a sales associate named Maria reluctantly showed me the prices. Which was just flipping the stand up sign around) who knew it was that easy! I told her I wanted to buy this, she sat down told me her computer was out of battery and that she would be back. Nope she never came back!! I found someone else and he helped me. Thanks to Anthony for helping me buy a piece of furniture that no one else wanted to see me. Maybe I looked liked I had no money to spend! Lol.

Scooby was amazing and very helpful!

Salesperson was very attentive to my needs. Made it very simple to purchase what I needed. Didn’t push to sell buy more.

Very easy buying experience. No pressure and everyone was very friendly.

A great experience With amazing help and service by Malika Clark. She was unbelievably helpful, suggesting great ways to make our furniture purchase efficient and successful. She was kind and understanding; a real ray of sunshine. And the manager was great making and facilitating this deal. The store looks great and everybody was right on point. I strongly recommend this store to anybody. Family or friends

Their price match guarantee is total garbage. I ordered a floor lamp from Ashley online and found the exact same lamp (same exact SKU, direct from their own wholesaler) for less and they refuse to credit the difference since it's not from a competitor. Also, an unusually large amount of furniture in the store has that old-looking distressed wood finish.

We went in for a dining room set and Frank took great care of us. I would definitely recommend him to people looking for furniture.

You need a new phone system. No one answered the phone

Frank was helpful and patient. Helped me find just the right couch!

Anthony was great to work with, gave us space and was super helpful.

If you’re visiting the Ashley HomeStore in Naperville, ask for Erin. We were in search of bedroom furniture and couches. She knew the inventory well and she helped direct us to a variety of furniture based on our taste and the description we gave her of what we were looking for. When we left, she gave us her contact information and continued to help us via email as we continued our search. We ended up returning to purchase items that we saw on the floor and also on the website. She made the process seamless and gave us the best deal she could offer!

Nice flashy products, sales people, they like to sell new products, when there is a fault, they do not fix. Very poor service.. please watch when you buy from Ashley..

Erin was Amazing at the Naperville location!!! She was patient in answering all of my questions, she was welcoming and accommodating. I will be returning for another purchase very soon.

Maria was such a great help. Very nice answered all our questions. Took care of us Right away. Thank You Maria for all your help and making our visit there so nice. So happy we found the couch we want there at Ashley.. Carol Nanninga

My mother ordered furniture in April and they told her it would be delivered on July 8th. She threw away all of her old furniture because she was excited to receive her furniture today. When she decided to call regarding the status of her delivery, they told her they did not have an order for her! What…no order! Wow! I called and the customer service lady said her delivery date was just an estimate! Come on lady…are you kidding me. Estimate delivery date….if I would have known it was an estimate delivery date, we would have took our business elsewhere! So please people, if you do not want to wait for four months and possibly eight months for your furniture, go to another store.

I was really impressed with this Ashley HomeStore. We just completed a kitchen/ dining room remodel and we're looking for some accent pieces for the walls. Usually, I don't like going to furniture stores as I always feel pressured by sales people who get you at the door and then follow you around trying to convince you to buy. Our sales person, while greeting us at the door, didn't do that.She did give us a flyer on their current promotions and then left us to wander about. We found two canvas art pieces that were just gorgeous and reasonably priced(even better with the current promotional sale) I found our original salesperson, who completed the sale, wrapped our pieces for transit and made the whole encounter a pleasant experience. This is how return customers are made!

Very Friendly staff. Special shout out to Malika. Nicer designs on sofa and dining. But I was expecting more modern designs than usual.

My mom and I recently went to buy some living room furniture, after also getting a bedroom set. The quality is great, but what was even better was the customer service. Our sales associate Lana and manager Wally were phenomenal in answering our questions and helping when we had a small issue with delivery. They were patient and friendly and overall gave us a great experience. Thanks guys!

This is my third time to visit Ashley home store. Before I bought complete furniture for my son's wedding. They like the style and the quality. The service person all very nice and friendly.

The product is good, but delivery is too long ( my order take about 4 months)

I went in looking for a bedroom set and dining table and Lana took the BEST care of me. Despite being busy she took the time to come check on me while I browsed comfortably on my own. She wasn’t at all over bearing. The quality of furniture is definitely top notch for the price and they have an enormous show room. Once I had picked out the pieces I was interested in, Lana came back over and answered all my questions. She was very knowledgeable and thorough. The whole process was smooth and pain free. I will definitely come back when I’m ready to buy a couch :)

The Staff there was great. My issue comes with shipping/ delivering furniture. I have been waiting for 4 months for them to deliver my furniture. They keep pushing my delivery date. We ended getting our dinning room from the roomplace . Excelente service and fast with delivery. Very upset about Ashley furniture. I Do NOT recommend it.

Absolutely terrible! Ordered the first week of March. They delivered half of our sectional 3.5 months later. When we asked about the rest of the sectional, they said it would be coming two days later. Now, they’re saying it’s not coming until the end of August. Would have requested a full refund and bought somewhere else had I known they were going to pull this. Who delivers half of a sectional?!? 6 months to get it delivered. DO NOT GIVE THEM YOUR MONEY! Also, they don’t pick up their customer service line. Waited on hold for an hour with no answer. The absolute worst. 0 stars! I’m contacting the BBB.

Very pleasant sales experience. No pressure to purchase. Available when questions asked. Just hope furniture arrives when promised. If not, there will be an addendum to this review.

I absolutely love my purchase 2day at Ashley Homestore, and Melissa was very helpful and so was Yusuf!

Stay away from sales rep. named Lana. We bought some furniture from this location in Naperville and Lana slid in the 5 year warranty that we did not want. After telling her we did not want it she told us an email with the correct receipt and numbers would be emailed to us. Never got an email. We proceeded to call the store and actually talked directly to Lana who told us do not worry about it and that it will be taken care of. She even told us to not bother calling again. Anyway, we got the furniture with the 5 year warranty that we did not want. I would even say it’s our fault for getting tricked into the warranty, but after 2-3 attempts to get this rectified I just want to warn others. Thank you! Furniture is great by the way, but not dealing with shady Lana again. Good luck buyers!

Our sales representative was very knowledgeable and professional. She was patient as she answered all of our questions and explained the warranty and delivery in detail.

Met friendly Melissa in the store. Worked with her over email through multiple price changes. Came into store to complete order. Melissa was busy with another customer so Christian completed the order. Only open question is when chair will be delivered. Looks like a 4 week wait. Also quality of chair will be determined over time.

Very nice selection of furniture and mattresses. We stopped in twice before we finally decided on a couch set, table, and side table. Palvi was nice and patient with us as we browsed around. I would definitely recommend to check this place out for affordable furniture at a good quality. Plus they're 48 month financing is a bonus!

Great help

Lauren N*****son was a delight to help me out today. We told her what we were looking for and walked us right over to the recliner! Exactly what I had pictured ! No high pressure what-so-ever and very professional. Even better, got a call with a scheduled delivery date already……two weeks earlier than what she told us!!! Very pleased with the service at this store! Lauren is a keeper!!!

Our price was instantly matched with no hassle. We worked with two sales people who were both fantastic. Lana and Palvi. We placed our final order over the phone and we will receive our sectional in a timely manner. Very happy overall.

Yusuf was very helpful and knowledgeable, he made shopping for the perfect couch easy and enjoyable. Looking forward to my new sectional!

Fantastic experience at Ashley Furniture today! Frank Alonso was kind, patient and so helpful. He really took time to answer my questions and listen. Ashley Furniture is lucky to have him on their team. I can't wait to receive my new couch. I will be back and ask for Frank!

Malika at the Naperville location was great to work with! Very knowledgeable, friendly, and easy to work with.

Nice collection of furniture to choose from.. We received excellent assistance from Melissa. When the piece we wanted to see from the online store was not currently on the floor, she was able to help us find another location which did and even contacted the manager there to notify them. She was also very thorough with explaining all the payment options and cost comparisons between sets and provided contact info to get help quickly if needed in the future.

Not good store experience. Poor customer service today!

Great experience. Not pressure me at all... if anything my husband negotiated a better deal! Would recommend out sales associate Melissa Albert as well. She didn’t pressure and was willing to help with negotiating

Great collection and excellent customer support!

I went to buy a bed set. Scooby assisted us and he was really friendly.

Our experience was great!! Lana gave us the time to look around and decide on the items we were looking for and answered all of our questions. We returned later the same day and made our purchase with Lana. The entire process went smoothly. We will definitely be back in the future!!!

I just purchased a sectional with Marc Nelson’s expert help. He made the whole process hassle free. He took the time to listen to my preferences. He demonstrated knowledge of the available stock as he showed me multiple options that fit my needs and budget. Ashley Store had a lot to offer with product, sales, and financing, but it was Marc who made the difference in my experience today. His approach to the transaction never made me feel pressured. Instead I felt confident that I was making a good investment for my home. Thank you Ashley HomeStore, but mostly thank you Marc Nelson!

Amazing experience! After shopping around at a few places I couldn’t really find anything I liked. After coming to ashley’s, they had a huge variety of amazing pieces and the whole team was very helpful!

Lana was super friendly and knowledgeable about the products around the store! I have bought multiple things from this location and would highly recommend it!

We had a wonderful sales person. The cost was economical and the process was effortless. Thank you

Malika showed great customer service in helping me find the best deals! Very happy with my purchases.

Malika was amazing. She listened to what I was looking for and in a matter of 10 minutes I bought a leather sectional!

Best experience ever with Marc N!! As new home owners he made this shopping experience easy and personable. We left confident in our choices and can’t wait to place these beautiful pieces in our home! We will be back to see Marc again!

I had a great experience with the staffs especially with the sales lady that attended to me. She took her time to explain the different leather seatings and the prices. she was able to work with me and my price point. Overall it was a great experience!

Our visit was awesome. Malika was our salesperson and she couldn't have been nicer! She showed us what we were looking for, while at the same time giving us space to browse on our own. Also everyone else there was so nice. We look forward to our next purchase!!

After ordering a sectional at this store I will say that I would gladly spend double elsewhere in the future to avoid the hassle. The first sectional showed up off the truck broken and I refused delivery for the piece that was broken. Their delivery team took the wrong cushions with them and upon going to the store to resolve the issue, I had to drive to their Romeoville warehouse to get them back. Upon delivery of the re-ordered piece, it also showed up torn on the bottom and will need to be repaired. Currently still waiting for the repair team to come and the store is less than helpful. It is impossible to get competent people on the phone through their customer service and everyone that I dealt with in-store were non-apologetic/ was even told it was their lunch break. You pretty much get the run-around here. Save your time and money and shop elsewhere to avoid the hassle.

At long last we finally found our patio furniture. We walked into the Naperville and was promptly greeted by Scooby. He worked very hard to helped us find the right pieces and got us a great deal. He is definitely the best salesman at that store. Super friendly and very knowledge.

Ulysses is the man. Super easy to talk to. He didn't push me to do anything. Very knowledgeable at what he does.

Great buying experience today at Ashley Furniture. Lauren, our sales associate, was very attentive to our specific goals and helped us through every detail.

Melissa was a huge help for us and was there for us every step of the way.

Lana was such a great help and was so very professional. She made buying the sectional couch so easy. She will be the reason we return to Ashley HomeStore in Naperville. Sooop today bought more furniture from her. She is the Best!

I got a great deal on my furniture, but at no thanks to any employees. My sales person was accommodating to my requests, but was not proactive in helping me save money or find deals. It felt like pulling teeth to get the manager to match the online price for a mattress. Then, they were going to match the price of the mattress, but increase the delivery charge to match the online price. That doesn’t make sense and seemed sheisty. Ended up picking up mattress myself anyways. It took forever to check out once I did have everything ready. Changing prices seems like the system is from the 90s because my sales guy was gone with my card for 30 minutes before completing the sale. I was talked to like I’ve never slept on a bed before. As 2 27 year olds, my girlfriend and I left and both agreed that the mattress rundown we got was the absolute reason why our generation buys things online. Like any bed store, the sales people steer us away from any spring beds and say they’re awful. Then why do they have them there!? 🤮 It’s also disgustingly tacky that everything in the store is priced out in monthly payments. If Ashley is only surviving from interest revenue, then fine. But I had to look at the bottom of everything to understand the full price. This store has quality stuff and should be posting the prices that the products actually are, so customers don’t feel like we’re shopping at some close out budget store. Would I come back? Sure. Would I let any salespeople guide me through the store? Not a chance.

Scooby was the perfect salesman. I explained what I was looking for and he showed me the items that met my needs. He didn’t over sell or present too many options that could have been confusing. He didn’t push for an immediate decision. When I returned with my husband he gave us room to decide. The only problem is that he underestimated the delivery time. (I haven’t gotten rid of my old sofa yet) That in itself was amazing considering the estimates I got from other companies for deliver.

I absolutely LOVED all the pieces I bought and Melanie it was amazing to work with! Thank you!

Customer service is amazing

The associate who helped me (Lana M.) was very friendly and helpful in helping me decide what would look best where. I’ll update my review when my furniture gets delivered but so far everything I’ve gotten has been great and I’m looking forward to receiving the rest of my furniture.

The store had a lot of collection. Our salesperson Ulysses was very humble and good. You would not feel any pressure in buying only honest feedback about their products.

The reason I have given this location 3 stars is because when I entered into the store I was neither greeted nor asked if I needed any assistance with anything even though there were two associates standing at the door looking at me as I walked in. I proceeded to look for an associate that would greet me but no one came to say welcome or hello. I went to one of the service desks and stood at the desk where two associates were discussing about some of their own personal issues...granted the gentlemen had his backed turned toward me so he didn’t know I was standing there and he clearly was busy doing something at the time however there was an elderly lady who looked right at me and didn’t even bother to ask why I was standing at the desk and proceeded to continue talking to the gentleman. I finally said excuse me and the gentlemen turned around and asked how he could be of assistance and kindly explained that he was finishing up with another customer and would help me out next. I appreciated his attention and he did indeed help me with a purchase that I was having a difficult time securing online and got me a better deal than what was being offered online. He truly seemed genuine in that he wanted to get me the best deal possible. So if you’re looking for good customer service at this facility, I would immediately ask for Ulysses because he would be the only reason I would come back to this location.

Christian Brown was our salesperson and he was awesome. He didn’t try to push anything on us and was very thorough with all the financing. It was a great experience. If ever I need any other furniture I will contact Christian.

They treated me well and it was a good experience and this is the second time I went to the same location and the same vendor and she treated me well well gladly go back

I ordered a bedroom set on November 15th, until now April 20th haven't get it delivered. Everytime I call them, they keep changing delivery dates. Just canceled my order, so disappointed.

Wonderful customer service! Ulysses helped us with all of our purchases and we plan on going back k to buy more soon with him. The furniture is of great quality and their protection plan is well worth it.

Absolutely terrible service after you purchase an item. I've been trying to get a couch for 3 months now. They have all of my money and when I call I can't even get an answer on when my item will be received. The girl on the phone is just rude and says how she can't do anything.

Me and my family bought a couch from here on January 24th 2021 with the Salesman Frank. I told him that day we were building our home and we move in on April 8th 2021. He stated “that is fine this couch is already in stock so the day you move in we can deliver it” So we went ahead and paid FULL price for this couch no loan, to put our name on this couch so they would not give it away just like he said to us. That is why we paid full price that day. Well come to April 9th when they delivered all my other furniture which I spent almost 10k with the Ashley store... I had no couch! So I called and spoke to the manger who was very rude, he told me “the couch is on back order now” which tells me they sold the couch underneath me! Now I have no couch for me and my family to sit on because they wanted to sale it underneath me! I am very upset with Ashley especially after buying around 10k in furniture and this is how I get treated!

Yousuf was very helpful. Got me a good deal

Maria Ramirez was friendly and knowledgeable. Very easy to order my living room furniture. Was a great experience.

John was great and was happy to buy things.

We purchased a couch here today. We worked with Marc and he was absolutely wonderful. Patient, informative, and transparent. We are extremely happy and confident with our purchase. Thanks Marc!

Our first experience with Ashley. Marc is the best. He helped us so much.

Scooby was very excellent to work with he knew his merchandise I would recommend seeing him again

UPDATE 4/27/2021 I got an email today from Ashley's escalaton department. Probably the result of yesterday's update on this review. Anyway, they apologized for their delay in response. They had problems with emails sending (yeah, right..I am sure this was yet another delay tactic). They further stated that they are going to work with their logistics to get order completed ASAP (another delay tactic I'm sure). They then said contact them if I have more questions. Well, I have no more questions. I am not going to play their game. This has been a terrible experience. I am going to Ashley after work today and canceling my order!!! UPDATE: 4/26/2021 I got an email from Ashley escalation team on 4/22/2021. They wanted more detail about my situation. I sent the email same day, soon after I received theirs. I gave them my phone number to contact me as I did not want to have an email writing campaign. I have heard nothing. I think my wife and I are going to cancel our purchase. And I am sure they don't or won't care. This has been the most disappointing furniture purchase we have ever made. We are probably going to walk into the store this coming weekend and break the bad news to them if we do not hear from the escalation team. ORIGINAL REVIEW: Very disappointed. Bought furniture in Jan. Nobody ever called us about any delay. We had to find out for ourselves. Now we are looking at June to get our furniture. Six months is absolutely ridiculous! We are probably never gonna spend a dime in this store again.

Ask for Lana she will help you immensely!!

Purchased set of indoor furniture and an outdoor furniture set as well - about $5,000. We were convinced to purchase the extended warranty (which in general I never buy). The outdoor table has warped and broke, and all the cushions have disintegrated. The indoor table veneer/coating is peeling off and looks terrible. We have tried and tried to get these items covered, an Ashley is completely ignoring us and not honoring the warranty. I'm disgusted with these people.

Lana was very helpful. We are excited to get our new furniture

Nice and quality collection. Marc was able to answer all of our queries and provided detailed options for the pricing. Great service.

UPDATE - What started wonderfully, ended with a cancelled order. Their customer service - after the sale - is horrific. Scooby, who was wonderful during the sales process turned out to be inattentive and scatterbrained at best or a liar at worst after the sale. Cancelled the sale once because he was unable to remedy a problem. He called and knocked a grand off of the price. So I bought it again. Then at the time of delivery (which was 3 weeks later than we had hoped) he ordered the wrong items. So I gave him the chance to fix it. He didn't even acknowledge me. So I cancelled it again. Ironically, we were able to get the same bed, at the same price, with the same terms delivered within 48 hours from a competitior (Fattress Mirm). I do not recommend buying anything from Ashley. Instead, use them for educational purposes and buy elsewhere. We bought a tempurpedic mattress. We worked with “Scooby” and he was phenomenal. Thorough. Thoughtful. Informative. Not the least bit pushy. If you’re thinking of investing in your mattress, be sure to stop by and learn a bit from Scooby.

Scooby was awesome! Great customer service!

This store is absolutely rediculous, delayed couch for months on end and the couch is coming from over seas, if you want your product you paid thousands of dollors for withing 6 months dont shop here, waste of money.

Mr Nelson is so helpful n very knowledgeable.He deserve a high five.thank you for being nice to your customer.💕

We had a great experience in the store. Julka was very helpful and professional. I would recommend this store to anyone. They have really good pieces of furniture.