Ashley HomeStore Niles, IL
Here at the Ashley HomeStore in Niles, Illinois, we serve the great community of Des Plaines and the surrounding area. At Ashley HomeStore, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our talented and multi-lingual staff who provide quality customer service. We have been your go-to furniture and mattress store in Des Plaines since 2010. Our dedicated and experienced sales team is committed to being your trusted home partner and they pride themselves on their selection and knowledge of living room sets. You can find us near Fresh Farms and Old Navy. At the Des Plaines Ashley Furniture HomeStore in Niles, IL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
We bought lot of furniture from this store and sales rep (Danny) helped us out to choose furniture and had plans to purchase more. However a situation arose with one of the product. We received a damaged product and we called the Niles store and let them know about the issue. No one followed up with the request for 3 months so I contacted Danny so many times but no response. First time he promised lot that we will take care everything. If you have any issue then we will follow up and all other false promises. Finally I contacted Ashley corporate center to help me out with issue. It's been over 5 months, an issue has not been resolved yet. I do not recommend Ashley if you are expecting follow up customer services.
Brought furniture at reasonable price, with zero percent financing
I wish there was a way to give this 0 stars. Worst service ever. Been lied to multiple times while waiting for a bed set. Slept on the floor for months and delivery date keeps changing. They trap the customer by giving false hope of when to expect the items so they can ensure their sales. Its a ponsy scheme at the end of the day . Will never ever shop here again and will highly recommend everyone reading to shop else where.
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You have too look but they have good quality products.
Crowded store with the powered, more expensive versions of sofas.
Very good selection of furnitures. Plenty of helpful associates. They don't push you to purchase and answes all your questions. There are many durablend sofas which has a history of peeling after many years of use. Other than that selection is good and the price reasonable. The more you buy the more you pay for shipping which is crazy. They do have promotions if you use their credit card
Danny was helping us with making right choice with the sectional for our living room. Helped with measurements and additional details about how to care the sofa. All process was very smooth and easy. The customer service manager, Valdete Tushe, provided excellent customer service. I definitely would recommend this store. Iryna&George
Great prices but the protection plan for my couch is a joke. Took 5 calls over a 3 month period for them to file my claim with GBS Enterprises. If you want to practice your patience, give them a call.
We bought quite a bit of furniture from this this store and had plans to purchase more. However a situation arose with one of their representatives over the telephone who has not identified themselves, was extremely rude, uninformed and unprofessional. I have the conversation recorded. Now, no one will answer the phone when I called back to speak with the manager. The manager or store owner of this location needs to rectify this situation as soon as possible.
The sales person was really nice and helpful
Such a variety of fantastic furniture right in the showroom. I am thrilled to have made my purchases here!
Just bought my furniture and was suppose to get my furniture today from 2-6pm,. I called around 5:45pm to make sure they were still coming and they told me that there were almost there but they were going to my old place NOT my new place where they were suppose to go to. Even though I expecificatly said and verified the new address with the sales lady. Then I called and was given the run a round by the “manager” Ramen, so now it’s 7pm and still sitting in my empty place for my freight and no one here yet. If I had the time and energy I would CANCEL MY WHOLE ORDER !!! Manager does not have any people skills and was rude and kept interrupting me and not giving me straight answers. And they are only of course only delivering half my furniture because the rest of it is out of stock and have to wait 2 weeks for the rest of it...Will never EVER BUY FROM ASHLEYS EVER AGAIN, worst service ever !!!!!! If I could give this rating 0 star I would do it in a heart beat !!! I work in CS and know how this works, a little honesty and goood communication would have gone along way....I didn’t appreciate having to sit in an empty place with my 8 and half month pregnant daughter for 5 hours and NO FURNITURE !!!!!!!
Good variety, nice selection of furniture. The store was clean.
The store was very big, they have an abundance of furniture, and various of styles to choose from. Though, they didn’t have the sofa of our choice. Danny, the sales guy, is very friendly, helpful, and welcoming. He showed us samples of different things we may like and decide to buy. He also have very good knowledge with their products. He will explain to you the difference from one style to another the technical aspect of the product. So, if you’re planning to buy good quality furnitures, go to this place and look for Danny. He is the guy!
Danny provided us with the great quality of service. He was very helpful in choosing the right sectional for us. I like this store, very good service, very nice people and management.
Service was great from sales staff. Only thing I’d recommend is when measuring furniture you measure it on the cross angles (like a tv screen) that gives you the total height. Sectional we bought is awesome and great quality Josh and the delivery crew were AHEAD OF SCHEDULE! and in and out delivered and assembled in less than 30 min I’d buy again