Ashley Store Niles, IL

Great no pressure experience, looking forward to receiving our kitchen table, chairs and benches

Great service by Victoria! Very helpful!

One of the worst sales experiences I’ve had. The staff were rude, unhelpful, and consistently overpriced. I even showed them the actual online price for the same couch, and they insisted their price was $250 higher but said they could match the online price. That makes no sense. The online price should be the starting point for any negotiation, not something you have to fight them to honor. On top of that, the sales team was extremely unfriendly. Save yourself the frustration and shop elsewhere, you’ll likely find better prices and much better customer service.

Was a great experience and Miguel helps me a lot.

All good’

This place is great ask for Victoria V. She is very nice and professional

Ashley has nice furniture but deceptive sales practices. Sales are never sales and they have no military discount as much as they advertise it. The military discount does not apply in any circumstances other then pay full price, and is never close to sale price. It is also not available when using the interest free options. The prices marked in store are the same whether there is a sale or not. Also in-store marked prices are not available for interest free options, you must pay hundreds more which negates the interest free savings. It can be easier to buy a car than a couch at Ashley. My recent visit they offered me free protection plan then thought I wouldn't notice if they charged me for it by making the sales invoice impossible to understand. The simple math did not add up. I don't think I will ever shop there again.

I purchased a bedroom set from Ashley and the pieces were damaged during delivery and set up. The process has been a nightmare to get it fixed or replaced. The wood is very flimsy and cheap. Really disappointed and will never buy anything from Ashley again!!

What a great experience! We stopped in to just get ideas and walked out with an awesome sectional sofa! Delivery was fast, efficient and amazingly easy! We can't wait to update the rest of the house! Thank you!

Don’t spend your money at any Ashley store. They sell you beat up furniture with random scratches. They don’t tell you the truth about on how it’ll take for you to receive your replacement.

Victoria was a very knowledgeable salesperson. She helped us and answered all of our questions and concerns, and that’s why we bought our couch there. We need more salespeople like her. Thank you for all your help.

My mother and sister were excited to find the perfect couch set for their new home! A gentleman approached them asking if they need help looking for something. They said yes, on the hunt for couches. He said “ok, I’ll let you look around”. No questions on their search, not even the nerve to ask budget info or interests. He walked away from them, came back well after to ask “how are you doing? Everything ok?” They just said yes at that point because they were doing what he said, looking around on their own. So again he left. I was navigating the store FROM FLORIDA OVER THE PHONE and one person actually bothered to help them. It was a woman that asked my mom and sister for their preference in bed type and their budget. At that point they were done trying to purchase in store. She was kind enough to approach but they had their minds set on certain things already. Big thank you to her, wish she met my family sooner. NEEDLESS TO SAY, I HELPED MY MOM PURCHASE ONLINE! What should’ve been an easy living room set and mattress purchase in store, we did online ourselves. 😒. I love Ashley’s as a store but customer service wasn’t on point at this location.

Helpful and respectful

I had a great experience with my salesman, Ricardo.

Ashley truly exceeded our expectations when we purchased our incredibly versatile recliner – it's a game-changer for our living room, offering comfort and functionality that rivals anything we've seen! Our salesperson deserves a gold star for his exceptional patience; he devoted a full hour to walking us through every feature, genuinely demonstrating a passion for ensuring we got the most out of our money. One of the standout aspects of Ashley is their impressive selection, boasting an extensive range of top brands – it's clear they're committed to offering something for everyone. Their dedication to customer satisfaction shines through, making them an absolute standout in the furniture retail world.

Relly was incredibly helpful. The service was amazing, with plenty of options to choose from.

Zara was great!! She worked with us to find the right bedroom set and the right price for our son’s rooms. Very happy with our products and service!

The sales people are so knowledgeable and patient. I had a very nice experience with Danny and the Assistant sales manager. The store has great clearance sales!! I give this store and the people who work there an A+!!!

Fantastic customer service, was in and out in no time.

Danny was very nice to work with. Explained everything to me and gave me my space to make my decision.

Good people?, good selection.

Jo was a delight to work with. She understood my concerns and needs and found the perfect recliner for me. If I need the entire living room set, I will definitely be back to work with Jo again. Thank you so much.

Ricardo was my salesman he was excellent

The salesperson Ricardo was amazing patience not pushy, went very smoothly.

I had a wonderful experience working with.Victoria. She did an amazing. Job helping me choose perfect window blinds . She was patient and took the time to understand what I wanted. Her great service and friendly attitude made the whole process easy and enjoyable. I highly recommend Victoria for anyone looking for expert with window treatments!

Victoria was professional, gracious, and very helpful. I can honestly say that my furniture buying experience with her was my best ever.

Worked with Christian to pick up a new bedroom set. He listened to my previous experiences with Ashely, took his time and worked to get me a great price. Great experience overall.

Christian delivers great customer service! I definitely recommend

Was able to get the perfect sectional for my parents home. Atieh was wonderful, gave us time to look around the store and was there when we had any questions.

Zara K was one of the best reps , I have ever dealt with. Very knowledgeable, explained everything, super nice. We appreciate it Zara! 10/10

Christian was patient, informative and helpful

They started the convo at full price, then after walking around the joint it was 25% off, then on the way out the door it was 50% off - closer to the number I wanted. They could have saved both of us about 45 minutes, but in the end I got what I wanted. Manager was nice, the guy worked with was new. Happy with my purchase.

Ricardo was excellent! A true professional. I did some pre shopping online first but they didn't have the exact configuration of sectional we were looking for but honored the online sale price and same as cash financing and gave us a little extra off the list price of the additional piece we wanted. Highly recommend asking for him at the Golf Mill Niles Illinois location.

Ricardo DaSilva was very patient, helpful and knowledgeable. I really enjoyed working with him. I will be back to Ashley in Niles!

We highly recommend asley from Nile’s because of the Victoria.she helps us very well, we live in Wisconsin far from Nile’s but customer service is really good that’s why we choose Niles Asley.she is really nice and polite n price are reasonable and we are highly satisfied with her. Next time we definitely visit.

It’s very nice place and awesome people! I would recommend it to anyone who wants to get the super deal! Thanks!

Sales person was so nice & helpful person I love shopping in the store

Jo our salesman was wonderful. Not pushy, let us browse, but was available when needed. Helped us out so much with finding what would work for our floor plan. Prices were reasonable, and with a discount. Also free financing I would go back and use them again. Joe was very professional and kind.

Not transparent with when your furniture to be delivered. It’s all done by an automated system that will randomly message you a day in advance for delivery and if you are unavailable at that specific time, it will schedule you for delivery an entire month later. Expect a 2-3 month wait period easily. My couch was supposed to be delivered 8/29 and I’m still waiting. Their customer service line is not helpful. UPDATE: after speaking to several customer service representatives using the number below, they guaranteed me my furniture would be delivered on a specific date multiple times, and now today they have once again delayed my shipment another week without explanation. When I talked with customer service they pretty much said that’s the earliest they can do. No explanation and not even an offer to look into the issue. Instead they attempted to gaslight me into thinking that I was the one who was mistaken.

Jo was very kind and explained all the different mattresses. she was very pleasant and patient.I will buy my next mattress with her.

Reilly was great! Helpful and avcomadating!

Riley was amazing! He made our buying experience seamless and he was very helpful. If you are in the market for some new furniture definitely ask for Riley and you will be happy you did!

Victoria was a pleasure to work with. I knew what I was looking for and was happy to find the Labor Day sale extended. Looking forward to our delivery.

Riley was one of the best sales people to work with very kind, polite and professional Niles, Illinois location four flags Plaza

Thank you Victoria for helping me pick out some much needed new couches!

Very nice work with Victoria, very nice person thank you so much

Victoria was very helpful and pleasant to work with. She was very knowledgeable and my experience with Ashley furniture was amazing because Victoria was there to help me.

Zara was super helpful and got me in an out

Wonderful experience in buying furniture today. No one was pushy and my every need was taken care of. I left feeling like I truly got my money's worth.

Kenny was great to work with! Very fast purchasing process and got us exactly what we needed

Good experience overall.

Zara helped us pick out the exact sectional that would fit in our home. She explained all the details for delivery and the warranty plan.

My girlfriend and I had a wonderful experience at Ashely furniture in Niles. Jo Merar was a very knowledgeable, friendly, and patient saleslady that answered all our questions and helped us pick out a wonderful leather reclining sectional. We love that she wasnt pushy like many other furniture stores. Its getting delivered today!! We so excited thank you Ashley furniture of Niles and Jo Merar!

So far my experience with Ashley furniture is very good Sales person Jo Merar is very knowledgeable and kind

Taj made the process such a smooth process. Such a great help and definitely will be back because of the product and the great service!

Danny was an excellent salesman! He didn't pressure us and answered any questions we had. Buying from him was an absolute wonderful experience! I would definitely go back to him and highly recommend him!

Zara was extremely helpful

Taj and Victoria were great! Friendly and made furniture buying comfortable. We got some good tips from them. Checkout was fast and so fast. Keep up the great work guys !

It was a great experience. Taj was very helpful and knowledgeable.

This store is number one and all employees are best but in this store by name JOE is best sales girl she is so generous n give best advice what is good for our bedroom furniture thanks a million JOE .

My salesperson went above and beyond helping us with selecting the best products.

Excellent service and help.

Amazing staff and furniture

Riley was a fantastic salesperson! He really worked with us! Helped us out sooo much! He was excellent to work with! Would reccomend!

Our salesperson Ricardo was awesome! Great experience

No was very helpful to help me find what I was looking for- a living room set

Great customer service

Good for a First Apartment.

Was great

Ricardo and staff were friendly and helpful.

I went there to check out the stupendous sectional, along with the lindyn and midnight sectional. I asked one of the elder sales people (not naming him) if I could customize the lindyn or the midnight , and make it without the chaise, just as a 2 piece sofa. He kept over reacting , getting irritated and annoyed to the point I did not understand what he was saying. I had to go to the other sales person, who actually explained it was possible. He kept acting rude and saying " I explained it to her ". The audacity of a salesperson. Customers are there for help. I'm a nurse myself and don't go shouting at my patients like that. The experience with that man was so horrible . If you're looking for good customer service, do NOT come to this ashley.

Jo was friendly and helpful without being pushy. There’s a large selection, making it easy to find what you need/want.

Victoria was easy to deal with and very helpful 10 stars if possible

Was Great work, she gave me good details. Tell me a good ideas… good contract additions to purchasing the chair

Excellent service by Victoria

Jo (the woman) was OUTSTANDING!

Jo Merar was very helpful and patient! I went here to find a recliner for my disabled mom. She let us try almost every chair before we finally made a decision. My mom moves quite slow these days so it did take a while. Jo didn’t mind so I thank her for that! Excellent customer service!

Victoria was professional and so kind and extremely helpful.

Victoria is the best,she is very helpful and give us a lot of discount 😘

Helped us find exactly what we needed for sons first apartment

Jo is simple the best! She always caring and considerate and loving! We LOVE Jo and Ashley!

Ricardo was very helpful and professional

Great customer service and friendly staff. Ricardo was friendly and helpful

Bought a new bed frame from this store and while the style and price was great, it’s been creaky since it was delivered and built. Working with the customer service/repair team to get the issue fixed has been a nightmare. Liked the salesperson that sold me the frame, but this entire situation has me wishing I went somewhere else.

My sales representative Victoria was outstanding Her knowledge, friendless and wiling to help with good suggestions honestly put a smile on my face and make my day!!! Highly recommend 👌

Ricardo explained everything well Furniture seems to be good quality Store had A/C Check-out was pretty smooth Got a good couch removal referral

Excellent customer service, great prices. I’ve been very pleased with my experience at the Niles location.

I had excellent service at Ashley. Sales people were very helpful.

Great service

Victoria at the Niles store was wonderful. Very helpful, knowledgeable, patient, no pressure. Would not hesitate to recommend her and ask for her again for another purchase. Super service.

Hi my sales person Jo was so helpful knew exactly what I was looking for. Helped with the layout of the sectional and suggested end tables. And arranged delivery dates. Such a pleasure working with her.

Very happy!!! There was not a store demo But Victoria did a great job which includes white glove delivery & installation

Zara was fantastic. I walked away very happy with my new couch!

Sales rep was very friendly and was willing to give us different options for a better price.

We had a great experience. Atieh helped us. We told him what we were looking for, and he showed us two options that were exactly what we were looking for. He let us explore the two options and then came back to check on us. He was very knowledgeable and helpful. We ended up going with one of his suggestions. He answered all of our questions and was overall very helpful.

We had such a wonderful experience working with Tabetha Wells at Ashley Furniture! She was incredibly kind, patient, and knowledgeable. Tabetha went above and beyond to help us find exactly what we needed and made sure we got the best possible deal. Her professionalism and friendly attitude made the entire process smooth and enjoyable. We truly appreciated her help and would highly recommend asking for her if you’re shopping at Ashley. Thank you, Tabetha, for making our visit such a great one!

Delivery guys were nice and quick but they had dirty hands and this is a cream sofa so I did point out some dirty marks

Nice and excellent service, good attention by Ricardo who explained patiently all my options and answered all my questions.

I love Ashley’s! Their fabric is great material and they had great prices for the holiday sale. Atieh Ibrahim was so patient and so helpful with me! He went above and beyond to make sure I got the best deal and answered all of my questions. I highly recommend!

Tabitha was great- took us directly to what we were looking for and accommodated are requests. Thanks Tabitha!

I would like to express my gratitude to Victoria for her exceptional support. From the moment my husband and I entered the store, she made us feel welcome. Her professionalism, courtesy, and supportiveness were outstanding. We are extremely satisfied with our purchase, as she facilitated a seamless process. Thank you, Victoria; we will certainly return.

Situation was resolved after months of contacting customer service and going to the store finally we have a replacement coming

On time delivery and quick setup Thanks

I reserved a shopping appointment time at the store beforehand. Jo assisted me with my furniture purchases. She was very helpful and we picked out a couch, barstools bedroom, furniture, and coffee table set my son‘s first . The only thing that was confusing were the store prices and promotions versus online pricing and promotions. I couldn’t understand if the prices I received were the best price or not. No one was being dishonest, but it was confusing the way the prices were determined. Ashley furniture does not offer Mondays as a delivery day, whicj is unfortunate. But happy to say that everything was in stock and we should have it in hand within a week! Overall, it was a very nice shopping experience.

Zara at Niles store very nice and helpful Great customer services Thank you

The assistant sales took control of a bad experience that I had with the on line order. I I called the night before a confirmed delivery to confirming time since I got no communication. Was told the recliner was back ordered at least 2 weeks. No explanation why 3 days they sent a text confirming delivery. There respoce was nothing the can do. Go into a store have them resolve it. I was pleasantly surprised how he personally took control of the situation. Tosh used other resources to get similar opinions and handled professionally. Thank you Tosh.

Mr Taj was fantastic and helped me make my decision.

JYOTI MERAR is the best salesperson. Not pushy, at all. Very professional and helpful. She gave us a great deal and it was a pleasure doing business with her. We will recommend her and Ashley Furniture to all of our friends and family.

Ricardo was great with helping us both in the store and ordering over the phone the next day.

We bought sofa and love seats automatic reclining, the price was $3200,we got it for$ 2200 and the sales associates were great, and no hassle, thy got my vote.

It was a great experience and everyone was very helpful!

Great experience. Good sales people and quality furniture at a reasonable price.

Purchased 3 pieces of furniture this morning and the entire visit couldn't have gone smoother. We easily found what we were interested in and the sale prices made it a no brainer. Tabetha was extremely helpful and knowledgeable. Ashley Furniture is always our first choice.

Tabetha was very friendly, knowledgeable and professional. She helps me choose the best options for my furnitures and bed.

I needed a sofabed and Zara was very helpful in helping me choose one.

Fast friendly service… Jo met all special request needs.

We enjoyed our experience at Ashley Furniture in Niles. No pressure to purchase anything until we were ready. We actually went back 3 times before deciding on a furniture set. We dealt with Ricardo and he was amazing to work with. Would absolutely recommend Ashley Furniture to anyone looking to buy quality furniture.

I would not shop at the store again. Terrible customer service. You call them and they say they’ll call you back and they never do. Waited almost 2 months for my bedroom furniture that was supposed to be in stock when I purchased it.

Bought a new mattress and salesperson was very knowledgeable and helpful with my selection.

It was a good experience

Jo was a great salesperson. I enjoy my experience with Ashley furniture

Very good customer service. Allowed us to browse and then very helpful once we made a decision. Great selection.

Dan was fantastic! Worked with us, was not pushy and his suggestions helped us complete our order. He deserves a promotion. I wish I had him selling for my company. Great experience

Tabatha was so patient and accommodating. She showed me exactly what I was looking for and consequently made the sale.

Ricardo DaSilva has to be the best customer service/ salesman in all the Ashley furniture stores! I have been buying furniture from Ashley for over 15 years. Never have I come across a more friendly, knowledgeable salesperson. He has helped my husband and I pick out beautiful additions to our home. If you get a chance to shop Ashley in Niles ask for Ricardo.

Ashley Furniture has NO RETURN POLICY at all — not even for store credit. This was never mentioned at the time of purchase, and since stores that don’t accept returns inform their customers in advance before they complete the purchase I assumed a return or exchange would be possible. If I had been informed, I would have thought twice before buying. We purchased a couch, ottoman, office desk, and dining table. The table was the only item that didn’t meet expectations. We contacted the store the very next day, but they were not helpful at all. There was no flexibility, no concern for customer satisfaction, just a firm refusal to consider any solution. I understand it's their right not to accept returns, but customers have the right to be clearly informed about it before buying. The furniture is not cheap purchase, and it’s fair to expect a basic level of service and transparency. This will be my last purchase from Ashley, and I can’t recommend them due to these unfair practices.

Horrible customer service. I was overcharged 15% and wouldn't have known if I didn't look online afterwards. It took 15+ calls to the store to sort it out. Save yourself time and either purchase online or go to another store.

Furnishing professional Victoria Venetsanakos, who helped us at Ashley’s, was very nice, patient, and helped us a lot with financing and choosing what to purchase.

friendly and helpful people

We came in looking for a sectional, but with significant limitations due to an extremely tight stairwell in our home that raised concerns about the possibility of getting pieces into the right room. Tabetha helped us out on the floor and was a perfect example of supportive customer service without being pushy. She showed us the pieces she thought might fix our needs, gave us space to do our own assessments, and proactively searched for additional information on the pieces that she thought could help us determine if it would fit the space. While we ultimately confirmed that the sectional we liked physically could not work in our space, due to the level of great customer service provided by Tabetha we will be sure to consider this Ashley for any future furniture needs.

Such a wonderful experience shopping for furniture . The Salesman Norberto was such a delightful and fun guy. Him and the owner worked with us and we got a great deal on the sofas we purchased. Definitely will be back to shop with Norberto at the Niles store.

The WORST EXPERIENCE EVER!!!! It is 0 star . I will never go back there. Customer service 0! We had 5 times wrong delivery. The delivery guys were sooo rude! Disaster!!!! Do not go there!

Norberto was very knowledgeable and helpful!

My sales person was really helpful and kind, prices were reasonable.

Victoria is the best one! She is nice, professional and smart. Greek spirit in American frame :)

My sales person Atieh was very helpful, put together everything we were looking for. Has us setup for delivery in 10 which has been very nice.

For me it was a very bad service. They took all the money and sent me a wrong product.

This was my first purchase with Ashley Furniture. I was very surprised by the great selection of items they had in stock. I felt the prices were reasonable and the quality is good, My salesperson, Norberto, was very professional and pushy or pressured you at all. I’ll definitely purchase other things from them in the future.

We had a great and successful experience purchasing a new couch and loveseat furniture. Jo was professional, knowledgeable, helpful and a delight to do business with. We have purchased many furniture pieces at this Ashley store location in Niles through the years.

Victoria was very friendly and professional. She took time to listen to my needs and made suggestions. Im happy to have made my purchases here at Ashely's. I decided on purchasing two of the recliners pictured, but different colors. Thanks!

Tabetha was great. She worked with us all the way and also gave us the space to think our decisions before making the buy. It went smooth. The store was also clean.

Ricardo from Ashley Furniture in Niles was awesome!! He was attentive and checked in with us throughout my shopping experience. We ended up purchasing a bed frame online and he helped us at the store!

UPDATE 5/13/2025 - Dear Ashley Furniture Owner - please be advised that I have contacted the below-mentioned Customer Svc. number last week, per your response below, and as of today nothing has been resolved, nor did your Customer Svc. rep contacted me back as she told me they would get back to me within 24 hours with a solution. After this final attempt to Customer Svc, I continue to have no faith and confidence that Ashley Furniture is going to follow through on their word. This is unacceptable service, and with that said, I will no longer shop at Ashley Furniture for anything! In late December 2024 I purchased two love seats under the condition that they would order me the same sofa fabric color throw pillows which the sales person said would be no problem and would order the same fabric throw pillows to make a sale. It is now May 7, 2025, and I have yet to receive the two last throw pillows out of four. Yes, it's been 5 months later and this store has yet to deliver on their word that I would get the pillows. It's been a 5-month frustration with the staff, as well as the store manager, Taj, who have been telling me the same story that the pillows have been placed and could not give me a timeframe when they would arrive. Well, after 3 months, they called me to say that two of the four pillows arrived and I can come pick them up. When I got to the store, I told the manager it's been over 3 months I have been waiting for the four pillows and couldn't understand why two pillows slipped away from the order if supposedly the virtual manager placed the order for the four pillows. I told the manager I would have never purchased the couches if your store was not able to deliver their word on the matching sofa fabric pillows because that is what I wanted, and went on to say that your sales person, Victoria, checked with her manager to make sure the store was able to deliver on my request which she confirmed and then placed order on the loveseats. To this date (5 months later), I have not received the last two throw pillows and the store manager, Taj, is not responding to my last email I sent him last week. I will never buy another piece of furniture from Ashley Furniture, and will let my family and friends know; that is, if shopping for furniture, to avoid having to shop at Ashley Furniture because it's not right that this store misleads customers with their sales pitch words and CAN'T deliver. This store has put me through so much frustration that after 5 months of waiting and still haven't received my last two throw pillows, they have worn out my patience and decided to write review now as I feel that I'm never going to see the other two matching throw pillows. This store gave me false hope and this is not acceptable. If I was able to give this store a "0" star, that is what I would have prefer to give this store as they mislead me to false hope just to make the sale at the time of purchase in Dec. 2024.

Ricardo was great! He was very knowledgeable and helpful!

Tabitha "Doc" Wells was a great help in the Niles store

Just bought a dining table and server. Danny & Riley were awesome. So friendly and professional. Such a smooth process. Will definitely be back next time I need something.

Victoria greeted us as we entered and was invaluable as we navigated purchasing a couch, love seat, chair & ottoman, 2-recliners and 6 dinning room chairs. She knows the merchandise and walked us around to help us make decisions and listened carefully to what would or would not work for us. She was professional, pleasant to work with and in the end helped us make good decisions. She is a valuable employee.

Very professional and helpful staff and clean store.

Absolutely grateful for Ricardo. We went into Ashley furniture looking for a bedroom set, and he made the process so smoothly and had phenomenal recommendations. We will definitely be shopping here again, and asking for him!

Tabetha was great. She listened to me and helped me find exactly what I was looking for.

Jo Merar was my sales rep and she has made me a believer. She was able to make the whole process smooth and with the least amount of obstacles and resistance. There is no doubt I will be shopping there with Jo as my rep. Thank you so much on behalf of my me and my family.

Great service, high quality Furniture at great prices

Crappy finish. Waiting for someone to call regarding fixing

I recently purchased several pieces from Ashley, and I couldn’t be happier with my experience. The quality of the furniture is outstanding, stylish, and clearly built to last. The showroom staff was friendly, knowledgeable, and genuinely helpful in guiding me through options that suited my style and budget. Delivery was prompt, and the setup team was professional and efficient. Every piece arrived in perfect condition, and it’s clear a lot of care went into both the craftsmanship and customer service. Highly recommend Ashley to anyone looking for beautiful, high-quality furniture and a smooth, hassle-free buying experience.

We purchased a couch from Ashley's in mid-March, with an expected delivery date in mid-April. Unfortunately, the experience has been disappointing. The first couch delivered had three holes on the backside and several dirty spots. We contacted Ashley's the next day to request a replacement, we hadn't noticed the damage initially, as the delivery crew had placed the couch against a wall. The second delivery took place on April 27th. Unfortunately, the replacement couch also arrived damaged, with a significant rip on the back. Given that this product had left the warehouse labeled as "new," we could not accept it. Since then, we've made multiple calls to the store, have been promised call-backs, and it has now been three days without any follow-up. To add to the frustration, during the first delivery, the crew expressed that we were "lucky" they even attempted the delivery to our unit (we live on the second floor with elevator access). While I fully empathize with the challenges the crew may face, those concerns should be addressed internally with management, not voiced to the customer. It is ultimately Ashley's responsibility to ensure that deliveries are planned appropriately and that customers are treated with respect during the process. We had organized a gathering that had to be canceled because of these issues, which has been deeply disappointing. As of now, a third delivery is scheduled for May 10th, nearly a full month later than the original expected delivery date, and throughout this experience, we have yet to receive a proper apology or proactive communication from Ashley's. We sincerely hope Ashley's focuses on improving the quality control of their products and their after-sale service. Customers deserve better care and attention, especially after making a significant purchase.

We were able to track the delivery truck, which arrived within the time stated to us and with friendly and efficient people ready to set everything up in a very short time.

So Ashley furniture sold us a couch and it broke within 24hrs then have the nerve to tell they send some out to fix it and also told us we can’t get our back now why would we want to kept some shit that broken in 24 hours. And the return policy was on the 4th page of the receipt which so be on the front page we want our dam money back and even if I have to get a lawyer for this morning cause it’s worth stopping yall from doing our ppl like this

Thanks Victorioa for helping us out!

Victoria did a wonderful job. She was extremely knowledgeable and helpful. Thank you, Victoria!

Tabetha at the Niles store was absolutely wonderful and so helpful assisting me with exactly what I needed all the way until checkout. I left feeling very happy I had come into the store rather than trying to solve online.

I'm very satisfied with the purchase made at this store. Thank you.

Knowledgeable - professional -. excellent customer service. Attractive and comfortable chair purchased, exactly what I was looking for.

Victoria Venetsanakos was an awesome Home Furnishing Professional. Our furniture was epic, and my wife is very happy.

Ricardo was excellent!

Great job, the movers were very professional Thank you.

Salesman Noberto was well informed on the furniture we were looking at and Was not a pushy sales person following us around the store. It was a pleasure working with Noberto on our purchase. I hope the delivery and white glove service goes as well.

My experience at Ashley's was great my sales rep sam mirhasani was terrific

Great selection and prices. My sales person was very helpful and knowledge. Installation guys were nice but the two pieces of my couch are not connected in the back so when I tried to move it an inch, only one piece moved. That's a big problem for me. I'm not actually sure the front is connected either.

My sales agent Victoria V. was great!

Victoria was awesome. Great selection of furniture as well.

Purchased our first couch with Victoria! Such a great experience, she was AMAZING, made everything so easy and seamless!

Zara is the best salesperson!!

I am recovering from hip surgery so it was my daughter and SIL who went to Ashley. They were very pleased with the purchase of an electric lift recliner. The salesperson was knowledgeable and patient in showing the different features of various recliners in the store. My daughter and SIL made the purchase on my behalf, very confident that I will be pleased with the chair.

the kristen manager sho was super bad kristen

Good prices, delivery, no hassle. Riley my sales person was very helpful but did not pressure me.

Will never buy furniture from this place. Be careful what they add to your invoice before you sign.

We made a purchase in Ashley store in Niles and we were very pleased with the store assistant Victoria. She was very helpful and professional. We are so glad she helped us thru the whole process.

I’ll never forget getting scammed into getting a credit card with them without them EVER saying the word credit card during the whole conversation… thanks for the credit score drop.. I’ll never go back

Tabatha was awesome! Great experience. With her assistance was able to find the perfect fit for our living room. Recommend highly!

Dan Plunkett was very helpful throughout. We will use him again for our furniture needs

Great quality furniture for a reasonable price. Atieh was great to work with, also. We initially came in to look for a couch, but ended up with much more. The staging was really nice and helped to imagine the furniture at home.

Price high

Victoria and Norberto were SUPER helpful and nice. They were very informative throughout the entire process of choosing a kitchen table and matching chairs. 10/10 highly recommended

I would like to thank Tabatha for being so helpful selecting a new recliner with the right features that I was interested in and not trying to sell something that really didn’t fit my needs.

I drove almost an hour to get to the store and at first I was disappointed because I couldn’t find what I want to buy, but Sam Mirhasani was really helpful, sweet, and professional; and helped me find the perfect replacement for the sofa sleeper I needed! And also at a great price, including delivery and set up! I left the store a very happy customer. This is my third sleeper sofa from Ashley in 3 different cities.

Great place and the staff is amazing always great my furniture there

Victoria was a huge help and found me exactly what I was looking for!! She made the entire process a breeze!

Salesman Taj was beyond helpful. Easy shopping experience. Highly recommend!!

Sam in the Nikes store helped me and he was great. He found me a real nice coffee table and side table that I love at a good price. He was friendly, knowledgeable and easy to work with.

Wonderful customer service! Zara really helped me through this process.

Dan was great! He greeted me almost immediately. Although I initially went in only to browse, he routinely checked on me and was readily available when I actually found pieces I wanted to buy. The purchase process was easy. He recommended the 0% financing promotion and the buy more save more promotion. I was able to take advantage of both promotions and finally got furniture I loved!

Great customer services, Mr Attleh was professional experience person, thanks

They always welcome you to the store.And also when leaving they thank you for buying at Niles store

Hazem was very helpful and friendly.

Very pleased with our salesperson, Zara, who provided a friendly and very helpful experience purchasing our loveseat. Furniture has not been delivered yet, but very happy with our in store experience.

Ashley had a great assortment of tables we were looking for and Sam was a great salesman👍

We had a great experience at this store, thanks to Victoria! She was incredibly helpful in guiding us to the perfect couch, and even when we faced some issues with the first choice we made, she remained patient and professional until the very end. Her kindness and dedication made the whole process smooth and enjoyable. Highly recommend asking for Victoria if you visit! :)

Such a great shopping experience! The employee was friendly and extremely helpful. He spent time listening, helping and spent time!

We are looking to furnish our office with a daybed or futon. We came in and asked what they had for sale since their website offers over a hundred options that satisfy our search. As soon as I asked she said we won’t find that there and we should shop at Walmart or target instead because nobody sells that. Bobs down the street does, as does Ashley ON THEIR WEBSITE. Not sure why we couldn’t have gone over options from the catalogue. We walked out and won’t be back!

We had an amazing, quick experience with Ricardo. He helped us get an amazing couch for a good price.

I was with Ashly and brought a furniture .This was my first time going to Ashly which I liked very much .The sales person was very engaged helping us and was very quick served in details and I was able to buy very quick which very nice .Thank you for helping us

Ricardo was our sales person. He was great, far exceeded our expectations. Very knowledgeable, knew the store and guided us through everything. VERY PAINFUL!

Smooth Sailing !!! They walk us through all the benefits of purchasing from Ashley Furniture right through the delivery to the warranty

Quick and easy. Knowledgeable sales person got us in and out with what we wanted and 20% discount. Great experience!

First time purchasing at Ashley’s furniture. Victoria was very helpful. She answered all of your questions. Will definitely be back.

My experience was phenomenal, the sales person was helpful, patient and kind. I will definitely be back.

Victoria helped us figure our all our furniture and we ended up getting all our furniture at a very good discount.

Hey amploy not halp full

The salesperson Ricardo was extremely patient and knowledgeable.

My family and I had a wonderful experience at Ashley’s Furniture Store thanks to Ms. Victoria! Her help was invaluable, and she went above and beyond to assist us. We truly appreciate her kindness, patience, and expertise. Highly recommend her!

Ricardo was very helpful and knowledgeable. Pleasant experience.

The gentlemen who who brought the bed were very professional and did a great job,I would highly recommend Ashley and your contractors who set the up the were great as well as everyone who coordinated the purchase. Thank you

We asked ro be shown desk chairs and found a perfect one on sale we could take with us. They even helped get it into the trunk!

Very friendly and helpful

Ashley Furniture in Niles has so many options and I was able to find a perfect couch for my new home. Victoria assisted me & she was amazing at answering all of my questions and made sure I was comfortable with everything before going through with the purchase. I highly recommend shopping at Ashley furniture in Niles.

Very pleasant to shop there

Tabetha was awesome! Very helpful!

She was attentive, not pushy and we made a great deal.

We loved our salesman Atieh he was very helpful and honest!!

Not happy with quality of furniture.. went to Ashley in niles last March to buy a certain couch. Purchased it and was on back order for a few weeks, 3x we took off work for a delivery date and no one showed up. Went to the store and they offered to purchase something else. We did a small sectional that was 2x the amount of the last one and still charged us for delivery even tho we already had taken 3 days off work off for delivery on the first couch. Within in 1 month the couch has a huge rip in the headrest of the couch. Went to the store to get money back but didn't happened they called the warranty for the couch and sent me a new covering but no one ever called to install it. So a huge whole still remains. After only having this couch 6 months now and the recliner part has no stuffing and can only feel wood and metal at the foot of it. It's hard as a rock and no compensation from the store. Still making payments on something that is literally falling apart. No one from the store calls you back. 😒 I would never recommend Ashley furniture to anyone. All I want is to come home after a 12hr day to relax on my couch but can't... we just watch TV in bed because this couch is falling apart. As you can see we still have the tags on this couch. BTW beware of buying the extra warranty cuz they are very difficult to deal with. I would think the first year the manufacturer would stand behind their product.

We went to look for a medium-sized sofa for our house and Jenny was there to help us with our questions and to choose the best option. My child really liked her company. Very friendly and fun.

Zara was wonderful. She found exactly what we were looking for and made the whole experience of purchasing a sectional at Ashley pleasant and easy.

Purchased a bed frame for $1500.00 and it’s just not worth it. Within a year it started having problem and just recently collapsed. Been 2 months and still not resolved by the company. We also purchased the warranty. If you are going to buy a bed frame just get it off Amazon for $300.00. It’s literally the same quality lol. Hope this helps others!

My husband and I purchased the Belvoir Performance living room set and were pleased to get a great President’s Day deal! Everyone, ask for Victoria! She was very patient with us and took her time to show us several living room sets, before we settled on this one. Above and beyond customer service!

Tabitha answered all of my questions and helped me with my purchase of the perfect artificial tree for my home.

The sales person gave us time to look around the store for various recliners before we made our choices. However, the sales person did not review with us the type & length of warranty that she wrote on the sales receipt. Ashley furniture store does have a large selection of furniture, therefore, I would recommend this store for future puchases.

I met one of the most amazing people today and her name is Jo Merar. Not only is she excellent at her craft, but she's an even better human being. Whether it's in business or in life, people like her are next to impossible to meet nowadays. Genuine, professional, humble, and a damn good sales women. So if you need anything regarding furniture, Ashley Furniture is the place to go and Jo Merar is the women to work with. My life changed for the better the minute I met her guided by her expertise and whoever is reading this I guarantee she will change yours too. Thank you Jo. Your the best!

Great products. I bought a rocker recliner for less than 1/3 of what lazy boy wanted, and it was more comfortable and higher quality than the much more expensive lazy boy. Ricardo was professional, courteous, friendly , and easy to talk to. Highly recommended.

I purchased a Recliner sofa from Ashley home store and worked with Victoria. She was extremely helpful in helping me find the right sofa and was patient, informative, and not pushy at all. I was able to get a very fair price after seeing the sofa in-store (they can send you a secure payment link afterwards). Appreciate the help from Victoria and the Managers here for a seamless process.

Very good experience. Knowledgeable sales associate. Keep up the good work.

I am so happy with my purchase! First off, let me start by saying I received great service from the moment I walked in the door! Kasia Chudzinski has got to be one of the most pleasant, kind and genuine sales professionals. She was very helpful and answered all my questions with patience, and I asked a lot of questions! Reilly Naughton was also very helpful in helping me figure out my delivery options and was very kind throughout the process! They were both very knowledgeable and made my experience a smooth one! My chair was delivered 4 days after the day of my purchase, and it’s one of the coziest chairs I’ve ever sat in. This was the Ashley store located in Niles and this is my second purchase from that location. Thank you again Kasia and Reilly for all your help!

Services are very nice and kind. The products all look great too.

Atieh was very helpful with all the questions we had.

Very bad customer service, we went there tonight at 8:40 just to check the furniture very quickly, a lady came to us asking if we are buying or just looking we told her looking and we won't take time because you close at 9 and we will be out before that, she start saying "I hope you finish soon because we working for 12 hours come on you can come tomorrow why in the end" and she left, it was so rude and weird way specially that we told her we will be quick and out before 9

Bad customer service

Danny was wonderful to work with. Allowed us to browse the store at our own pace. Great selection, updated couch options and prices in all budgets.

Fraud place. My in-laws had their Ashley’s white glove delivery people caused damage to building wall. They called Ashley and was told file a claim, I had to follow 100 times and one day just send mail it’s denied. After that you have no option but go to court. Also old had to pay $650 for budding damage. Clear cut damage caused and now old customer have to deal with it. They just Fraud company looted their customer. Will pass word of mouth to friend and Family to stay away from this company.

Very friendly, didn’t follow u around the whole time and answered all my question , Hope all goes well with the rest.

Jo was very helpful. Great experience.

When we went to the Niles store we weren’t exactly sure what we wanted but Jo Merar helped us find the right furniture at the right price. She was extremely patient and very helpful. All around good experience.

Knowledgeable, professional and friendly staff.

Our sales associate was very helpful, not pushy, answered all question, he made the experience fun. Glad we stopped in.

Great deal on my new lazy boy from Ashley furniture and absolutely phenomenal customer service all the way through and the delivery guys were fantastic the level of the communication was perfect thank you so much I will be buying more furniture from you guys and I will recommend you very highly to a lot of people!! Thanks again and happy New Year! David Charlton

It was a great experience shopping at Ashley. Our sales person, Kashia, was friendly and professional. She processed our transaction quickly and we were in and out in no time. The price was right and delivery was quick. I can’t wait to get my recliners!

We enjoyed the shopping experience thanks to our super helpful Ashley employee, Victoria. She was super knowledgable and came to our aid when needed without being pushy. She definitely made it a good experience for us.

Atasham Taj is cooperating us a lot whatever we are looking he help us he is excellent salesman

Everyone is very helpful easy to find anything you’re looking for.

The worst place to buy furniture … lairs bad service ….i had warranty money when i went back to get the money ..they told me it is not the time yet … I called the warranty customer service they told me sorry we can give you money back because the warranty money it has been expired and we can’t give you the money back … worst service just make sure with your warranty and it won’t be be all 100%

this is the worst furniture store, NO CUSTOMER SERVICE AT ALL!!! Never delivered my order, then I called and the beds on back order until JANUARY!! Order placed on IN STOCK units in NOVEMBER. Then the new beds delivered and they missed pieces and parts and now nothing is secure at all, HORRIBLE! Called and they "can't do anything" even tho they are the reason the beds were not assembled correctly STAY AWAY> And don't call the store as it does NO GOOD!!!!

Victoria was very patient with helping select the right bed for my daughter. She also was very knowledgeable with the different mattresses the store offered.

We are very satisfied with the sofa that we bought and Sam the sales guy was very friendly and made us a good discount.

Although initially my delivery was messed up the response I got from the customer service was horrible and disappointing, my sales person, Ibrahim, was amazing and made up for it, so that I couldn't give them anything less than a Five. Appreciate the service!

Great service! Sam was courteous and helpful and attentive.without being pushy.He’s someone i want to do business with. Also got in on a great sale. Ashley carries contemporary, and affordable furniture, lamps and accessories. The store has alot of inventory to chose from p, but is staged without looking like a Goodwill.

The store was bright and cheerful, they had many options to choose from and it was all pretty

My experience was very good. Victoria the sales person was very respectful 🙏🏽. She could answer every questions that u wanted to know. Very pleasant and courteous person. I would recommend anyone to go the store and asked for her. She help u to choose the best. Joy clarke-burke

Excellent, friendly, professional service.

Wonderful experience. Sales people were very kind and informative

Great selection and Black Friday deals. Not pushy and informative sales tech

Employees of this store need to get additional training especially with credit requirements and applications. There weren’t able to provide me with accurate information regarding the business credit card application and I got denied .

The exprience was fantatic, and intresting, the staff was nice and accomodetive. Is good doing business with you.

Victoria assisted us with our purchase. She was very nice and extremely patient. Easiest and most stress free experience buying furniture.

Excellent service and attention

I feel a little better, reading the reviews, to know that I am not the only one who has fallen for this nonsense. I picked out a made-to-order model that was in the middle range among their couches with electronic reclining seats. Somehow the floor display was comfortable for a good ten minutes in the store. After delivery, the first time I sat on it for an hour, it became clear it was ergonomically a nightmare. If I had an extra room no one actually sits in, this would be the couch for that room. For any actual use, it's junk.

The showroom was very nice. The sales associates were very polite and helpful and seemed to really enjoy their work.

We had a great experience buying our couches with Ricardo. He wasn't on top of us the whole time. He gave us space and answered questions when we had them. He was also very patient as we came back to the store several times to sit on the couch to make sure we were really ready to pull the trigger (we had a very bad experience buying our last couch and didn't want to make the same mistake). He got us the best deal possible and made us feel comfortable through the whole process. He also explained everything every step of the way. Hopefully we love the couches just as much when they arrive!

Our salesman was informative he answered our questions and was not pushy.. he left us alone unless we had questions He also showed us different chairs that would go with our table

Called in to see if had a particular couch in stock so my wife and I could sit on it an check it out. Victoria was very helpful on the phone and went in that night to see her. Victoria was very knowledgeable and explained all details of all aspects. Because Victoria was not pushy, listened to what we wanted and went above and beyond we wound up buying 2 couches and a loveseat. Definitely recommend this place and ask for Victoria, she is the best and we will see her again for our next purchase!! Thanks again Victoria for the great service!!!!

Ricardo was great and made us feel welcome. He assisted us with all our questions and our purchase process was a breeze.

Sam M. provided fantastic service, was patient while I look at all the different bed options, and provided me different payment options best to suit my needs. Thanks for the amazing service, Sam!

It was a great experience: Sam did very well and ensured the process was seamless. Thanks Sam.

Wish I could give this 0 stars. Salesmen didn’t communicate the delivery folks could not go up more than 3 flights of stairs, so they had to refuse the delivery since the couch did not fit in the standard elevator. Thanks for wasting our time.

Saleswoman Jo was absolutely phenomenal. Very knowledgeable, helpful, and friendly! She listened to what I wanted and was super fun to chat with while we completed the transaction! I'm thankful for her help! I'd definitely recommend everyone to Jo!

Worked with Sam. He gave us the right amount of attention but not too much. It took us a while to decide and he was very patient. He was personable and professional. Great saleman.

Was met by a knowledgeable person who was a big help.

I was trying to purchase a dresser with a gift card. Since I couldn't use the gift card online, I had to call customer service. The person (and her team) kept telling me she would call me back (she never did). I called them several time. I waited 3 days and nothing. They also lied to me saying the dresser would be more expensive in the store and I could not use the gift card in the store. I decided to go to the store (best decision ever), everyone was nice and the purchase was done in less than 30 min (awesome!). 5 starts to the store, 1 star to customer service (I will never call you again)

The service was good, however, it was not mentioned that the finance company where we financed our furniture will charge a 2% of what I purchased as a “promotional fee” I am really disappointed with this charge. Also, please inform people if they would like to add insurance, not just add it. Not very happy customer.

Our experience at the Niles location was great. Although the selection was limited due to construction, Ricardo promptly showed us a dining set that met all our needs. If you visit, be sure to ask for Ricardo!

I can for a chair and the sales man was very nice and helpful

Excellent customer service at Ashley store in Niles, Illinois . Thank you! The team over at Ashley’s went above and beyond for the great pricing they gave us. Very reasonable yet classy home decor was found and purchased

The furniture is great, however, the salesperson was not. Called him 5 times to find out about my delivery and never called me back. And after promising a chair I purchased would be delivered with all of my other furniture, it now won’t come until 2 weeks later

Had a great experience shopping at Ashley Furniture in Niles, IL. Our sales associate, Jo Merar, was super friendly and helpful! Was able to find exactly the type of chair we were looking for. Will definitely be back to shop at this location again.

On 04/07/24 my mother and I made the purchase of some furniture at the store located at 8251 w Golf Rd, Niles, IL 60714 where the attention of the manager Diego Herrera and the saleswoman Hadar Zusman was excellent and we left very happy with our purchase on 07/19/24 they delivered our dining room and some tables that we bought for the living room, the central table was broken in half and the other two tables are damaged, one has a part of the wood separated and the others There are screams on the marble, the people who made our home tell us that they are the worst tables we could buy because they always come out damaged. This is a comment from a person who works for this company due to a mistake on our part, we did not realize this damage (when they delivered the tables to us they were already assembled and we paid for them to be assembled here at home and it was not cheap at all) but I notified this to the person who made the delivery and we agreed on an agreement that came for the tables to take them that same day but this has not happened since that moment everything has been a total misfortune because this is the date and they still haven't solved anything for us, we spoke with customer service on several occasions (we speak Spanish) and they were never able to give us help Because the managers of the company only speak English, this is totally discriminating against us because of our language. One of the ladies gave us the option of making the claim through your page, but in reality it is talking to a robot whose solution was to give me a bonus. of $45 dollars so that I am satisfied when the tables cost me $608, do you think this is a good deal for your customers? We saw another option of returning to the store so that the store manager and the saleswoman could help us and their response to us was that they no longer take care of that problem that is directly with customer service, they believe that this is a fair response For a client who at first you serve with kindness but to solve a problem they wash their hands, I am addressing you through social networks because it is the only way I feel I will have a response to the poor treatment you have given us. All this time we are going on two months since this purchase and there is no solution. I want the money invested to be returned to me or to be able to change the tables for others but I want to resolve this soon, this situation causes me anxiety and I feel trapped without a solution.

Had a great delivery experience. Nothing to complain about other than a bit of residue left over from a sticker that was hard to get off!

I love Ashley store furniture and great customer support.

Had a nice day at the store browsing and talking with the salesperson and was not going to leave empty handed. Would do it again in a minute. Delivery should be in 2 days or so.

Jo was very kind and helpful finding the furniture we needed for our home!

The seller Jo, was so helpful with explaining with details any questions I have regarding for the sofa and loveseat.

customer service is the worst I’ve seen. ordered online tho came to check on my order and see more things for my apt but wouldn’t do that if I knew they treat customers like that.

Had a great experience at the store and our salesman Sam. Recieved the furniture and was very disappointed with the piece. Cushion did not fit correctly and another back cushion was overstuffed. Called customer service. By far one of the worst customer service experiences I have ever encountered. Very disappointed. Never again.

So friendly people

(Translated by Google) Excellent attention, especially from Sam, you feel like family... (Original) Exelente atencion, en especial por parte de Sam, uno se siente como en familia...

Had a great experience here! Ibrahim was very helpful and professional.

Quick and easy experience. Hadar was attentive and very accommodating.

Amazing store and Service!

Danny was wonderful to work with and very accommodating to what I was looking for!

I made the right decision to go to this Ashley location in Niles. All the staff were helpful, my specialist Danny was super patient with me. It is my new place for furnitures.

Shopping Was a pleasure!! We made a purchase 12 years ago the quality of the table and chairs was fantastic. We gifted that set to our grandaughter. And purchased a new one. Quality through our all pieces

Taj was very helpful and knowledgeable. We were able to find the perfect couch at a great price!

We had a great experience here. Great selection and Victoria helped us find exactly what we were looking for!

The experience was extremely smooth and easy. A. Taj was very helpful and also made great recommendations on which couch is a better investment. He clearly explained the benefits of the protection plan which I think is definitely worth it. Showroom is also beautiful and well maintained. All in all great experience and I will definitely be coming back here again!

I felt a bit pressured to buy and wasnt given a chance to consider online selections. I also asked to see the low ratings on the couch i purchased and the seller avoided my question and didnt want me to read the reviews

Stopped in at the Niles location to just "look" this evening and had the pleasure of being helped by Victoria. What a gem! She was very knowledgeable, personable, and the epitome of a great salesperson! My "looking" turned into a purchase and I couldn't be happier! Thank you, Victoria, for making this purchase fun and effortless! Niles Store...you have a good one! Thanks again!

Great salesperson. He was very helpful and knowledgeable

Very knowledgeable and helpful staff. Prompt service and I would recommend this place for furniture purchase.

Very friendly and helpful staff.. would suggest you the best options and prices for the products that you are looking for.. Victoria helped us a lot and was very kind.. ☺️

Jo was AWESOME!!! Seriously!!! She spend a lot of quality time with us to understand our needs. She found a perfect dresser for us!!! She is a wonderful representative of your organization. Thank you Jo!

Danny the sales guy was very nice and helpful

When I'm gonna spend my hard-earned money the person I'm gonna spend it with better vibe with me. Unfortunately, as soon as you walk in the door, you get jumped by the sales person who's turn it next to take the next customer. I don't like that. It makes me feel very uncomfortable, especially if you don't care for that person. That's the main reason why the last time I was there a couple of weeks ago I didn't spend any money and ended up leaving.

Sam was very knowledgeable and helpful throughout our process.

Great experience. Ricardo was fantastic. Found just what we were looking for.

Ricardo was very courteous, helpful, knowledgeable & accommodating.

Shadi was amazing. He was patient, we didn't feel pressured or hounded yet very attentive , he even took out pieces of the sectional to show us different sizes. Thank you for helping us getting our new living room set Shadi!

My experience was wonderful with Mrs Hunter that took her time to attend to me and gave me a good deal, I really appreciate her and the entire team.

Great service. Good furniture at reasonable prices. Very pleased.

This review is for the associate Ken at the Lincolnwood, IL location. He was extremely pleasant to work with. He was so polite and took care of with no issues. Now, as I stated earlier this 5 star review is for the associate himself because I cannot stand Ashley Furniture. They screwed me over one too many times and the only reason this transaction went as smoothly as it did was because I picked the furniture myself. I will say the assistant store manager, he's a short European guy, was very rude to Ken. Ken told me he was new to Ashley and he needed to ask some additional questions because he wasn't 100% on all the knowledge yet which is completely understandable and I didn't mind it but for some reason, that "manager" did. He had such a bad attitude and acted like he was above Ken as a human being, it was sickening. Older people need a job now a days then you get "managers" being dismissive to new employees with an attitude like they should know everything after the first day! Be nice to people and treat others the way you want to be treated. I learned that in pre school!

The specialist did an amazing job and helped us with every detail. The process was quick and she helped us find the right price.

great store my sales was friendly and proffesional . Thank so much Atieh 👏👍 U are the best

Excellent service

I bought a great mattress at a very good price at Ashley Homestore in Niles! Ricardo, the salesperson, was extremely friendly and knowledgeable.Great guy ! I was very pleasantly surprised by the whole experience. I will only shop for mattresses or furniture at Ashley from now on. Highly recommended !!

Everything went as planned and smooth with the help we got and had an excellent experience.

The experience was overall very good for us because they were able to price match an offer we’d found elsewhere, so we left very happy that our sales associates were able to accommodate our request. The ordering process did take 30-45 minutes which was a lot longer than we would have expected to buy one sectional and an ottoman. Everyone was great and very helpful, especially Victoria & Sam, but it just took a long time to be in and out.

Absolutely fantastic! Was able to problem solve and find a solution

My order was processed incorrectly which resulted in the delay of getting my furniture for 3 weeks! Terrible system and for their error, sales or management could not do anything to expedite the delivery. after I explicitly gave them my time frame. Very disappointed. I ended up not having the furniture I needed for an important life celebration. I can't put into words my disappointment.

The delivery driver called Jesus they sent me to deliver my couches was disrespectful, and not professional. He didn't do his job properly by not attaching the couches properly. He was in a hurry the whole time and at point returned the couch to the truck because it didn't fit through the front door without attempting to use the back door until I said so and it worked. He left a mess in my house by not taking the pile of plastic and cartons for recycling. An absolute HORRIBLE experience. I usually buy my furniture from the roomplace and their delivery drivers were always professional. I wouldn't do business with Ashley again since i run the risk of dealing with such a delivery driver.

Good

I had the pleasure of being helped by Torrine Hunter. Her knowledge and helpfulness made a tedious process pleasant and seamless.

Do not shop here. The worst by an experience I have ever had. Service was decent during the purchase. Terrible service after that. I still haven’t received my full order. They’ve delivered the wrong items twice. I’m told manager will call me. Has not happened. Hopefully when I return everything the process is smoother.

Wants to take away my right to self defend. Criminals will choose places were no one is allowed to carry a gun legally. I willraise my voice and vote with my money and go somewhere else to buy my furniture.

My sales agent named Hadar was very nice and friendly. When i come back, I would ask for her again.

We had a great experience shopping for mattress and frame. Victoria was excellent! She also gave us free mattress protector! :) Highly recommended!

Our sales person ( torrine ) was wonderful! We explained to her exactly what we needed and she listened. She made our experience so pleasurable.

Very knowledgeable … amazing furniture! I live my marble round center table.

Taj did an outstanding job helping me get my brand new sofas

Very pleasant knowledgeable great personality. The salesperson was not pushy and had a great personality I would highly recommend Nile’s Ashley furniture

I bought some furniture for my college daughter's house, and I highly recommend working with Torrine Hunter in the Niles, IL store!! From the minute I walked in the door, she was helpful, thoughtful in what she recommended, patient as I made several changes over the following weeks, and she helped coordinate our purchase in her store to be delivered to my daughter in Texas. Thank you so much Torrine!

Had a very great experience with the team especially Jo she was very helpful

Jo The sales representative was amazing & super friendly & I just wanted to say thank you & keep up the good work. We’re definitely going back to buy again.

Amazing lady was Torreni she was so helpful so patient just amazing. When needing help please ask for her !!

Very dis-satisfied with not just this location but with all the Ashley locations. Their post sales service is pathetic, they don't care about the customer once the sales has been made. Bought a mattress, foundation and bed frame from this location (via Mr Ricardo) and there was an error in the sales receipt, they shipped me a High Profile Foundation instead of a Low Profile one which I asked for. Upon delivery, I called up Store, they asked me to talk to Customer Service and Customer Service tells me that there is no error in sales, this is what you asked for and we have confirmed with the store. No exchange or returns will be made. I am clueless that if there is an error in sales, why would customer has to suffer. This is not just bad but Ashley has set a wrong precedence is sales and service. I have had a similar experience on them charging more on sales receipt than what they committed in store and when I called them back, they said it is what it is and never adjusted the amount. Ashley is tricking customers and this is very disturbing. Pls avoid going to Ashley.

Tourine was such a fun salesperson to work with. She listened to my needs, wants, and budget. I ended up picking out the perfect couch for me and she was a huge part of that.

Victoria is excellent! She answered all my questions and was very welcoming. Thank you

Sam was very attentive from the second we walked in. He greeted us and allowed us to shop without pressure. Once we were ready to sit down he quickly came to assist. Finishing the deal was painless. We look forward to our delivery of our purchase.

We went into Ashley and fell in love with this one couch. Jo was super helpful setting up delivery and was so nice to work with. We realized the couch would be too big when we got home and it was. Called Jo and explained everything and went in the next day and had such a speedy process to cancel/purchase. Can’t wait to get our furniture!

We were very pleased with salesperson, Shadi Awad. He was very pleasant, knowledgeable and patient with us.

Quality alright, service decent but thinking about it all right now not very impressed. Should’ve gone with another company and pending if that is what I should do. Delivery should have been waived, insurance discounted since they are saying this is what they pride themselves on and more than 2 pillows could have been thrown in like an ottoman. Will have to review overall.

Excellent Service

Ashley Furniture was full of awesome deals over the Memorial Day weekend! Victoria was friendly, helpful and very patient while we shopped around and asked lots of questions. We got great bargains on mattresses, bed frames, and accessories :)

We had a nice sales experience Mr A listened well and found my sofa right away and at a great price! Thank you

Excellent service and fantastic options! Shadi was incredibly helpful and patient with us. He truly helped us find the perfect furniture for our new home. Beyond grateful!

Shadi is the absolute best! Highly recommend going to see him. Knowledgeable, very patient and helpful.

Have been shopping for furniture for quite some time and thought that there is nothing to surprise me, but one sales person in this particular location made the difference - Shadi is his name. The guy is very knowledgeable, will give you time, he is not pushy and will get the job done. At first you can think that this Ashley is not different, but it is - he is making the difference

Victoria was kind, attentive, and provided efficient service in-store to meet my needs for the right product and rapid delivery.

Great service! Wonderful selection!! Jo was awesome!!!

Sam was awesome. Definitely be coming back.

It was a pleasure to meet and do business with Ricardo. He was very easygoing in his approach and explanations concerning our furniture needs. We never felt rushed and/or pressured to buy anything. His way of dealing with the customer was very respectful and cordial. Keep up with the good work Ricardo and congratulations to Ashley for having him as an important liason between Ashley and the customers. Sincerely, Rosa L. Silva

Very professional and polite people!

Victoria is great!!! Everything is going smoothly so far!!!

Atieh, the assistant manager was very helpful and welcoming. He made our day, infact! We were able to find a modern affordable set that we love, within a narrow timeframe. We will be back for more furniture in the future!

Great team!! Service was very friendly and they helped find solutions to my parents needs. Thanks Diego & Shahid

I got a BUFFET from this store and shipped to my home. There was no scratch on item when I bought ( seller confirmed it too) when I got the item there was a scratch on down pice!! I called before accepting and customer service told me they will send someone to fix it! And also scheduled a service for it! No body came in and tried to call 3 times and they told me someone will call you in 24h!!! After 20 day calling I got no response! This is the way Ashley is doing! I am not happy with businesses! Hope you will decide before buying from this store!!!

Nice staff! Thank you so much Jyoti...

Ask for Taj! Super helpful and professional

Very exacting Ricardo was very helpful شكرا

Sam Mirhasani, our salesman, was very polite, professional, and conscientious of our furniture needs! I will use him again and recommend him to my family and friends. Arden Karian, Northbrook

The guy that took care of me was very cool , it was easy and fast

Our helpful sales associate Torrine took the time to show us many different couches until we finally decided on the right one. Her patience in helping us look around was very appreciated.

Customer service was excellent. Said they would call me back and did within minutes. I dealt with Victoria and Diego! So easy, got the delivery date in under a week. I’ll be buying more furniture from them.

Great customer experience with Ricardo! Couldn’t have bought a couch without his help and kindness

I thought my salesman was great and helped me in each and every way he could then the manager came by and helped out even more..salesman was Sam

I went in expecting high prices and pushy salesman. I left a long time customer

I stopped in to browse for furniture for my new house. The sales associate, Torrine, was helpful and not pushy at all. She even helped me finalize my order on her day off. Great experience at Ashley in Niles!

Ashley always has excellent customer service and the prices were reasonable with discounts of up to 50%. Thank you to the seller, Atiyah, because he helped me with all the details and application for Ashley’s credit card. Thank you very much.

Great experience in buying my oversized chaise with Shady Awad in Niles location. He was a very good Home Furnishing Specialist.

We appreciate all of your help, Ricardo and professional demeanor!

Outstanding associates Torrine Hunter and her manager went above and beyond in assisting me with my mattress purchase and ensured it would be ready for pick up the next day as promised! Great customer service I highly recommend Ashley Homestore in Niles, Illinois. Thank you, A. Ortiz

Sam has great customer service experience. Very helpful throughout the process. I would highly recommend if you go to ashley ask for sam. He will get the job done.

A little bit upset with Ashley furniture. We asked for a delivery on a Thursday evening. But they decided to deliver the couch and chair on Wednesday morning when we were at work.

Hadar did a great job and was very accommodating. Her customer service was top notch and we will be working with her again in the near future!

Victoria is the best selling, she is kind, helps you in everything you need, in general excellent customer service!

Service was great and our saleswoman did a great job of informing us without overly being pushy. She gave us space to browse and would check in from time to time. She also gave us a great price on our bed!

Low pressure experience and great choices. Our salesman Taj was excellent and patient as well as very knowledgeable. Great experience overall. I would buy another piece of furniture from Taj.

Diego was absolutely amazing and understanding. Danny a great sales agent with lots of great customer support. Both gentlemen did not look for the commission amount, they looked to make sure that we were happy and that we could buy all we needed.

I had a wonderful experience at this store from Niles. They had variety of options when it comes the furniture and i did find what i was looking for. I want to thank Danny for this wonderful experience. He was amazing at his job and he answered all the questions i had about the product. Also, other staffs were very friendly. I have not received my furniture yet because they ran out of the furniture i was looking for, so hoping to receive it very soon.

Jo was extremely helpful! The sofa we came in to see was not on the showroom floor, so she showed us other comparable options. When we fell in love with one but found out the style was recently discontinued, Jo offered to sell us the showroom sample off the floor for a nice discount! Will purchase from this location again.

Found what I needed and got some great deals! Sam was super helpful and really listened to our wants, needs, and concerns.

The people working there was very professional and made you feel welcome the prices there was not that cheap but it wasn't that expensive neither if you are looking for great furniture this is the place

I’m so happy to be a customer of Ashley furniture store and they have very good quality furniture and they have great workers.

Hadar was super helpful with making kit selection a d explaining the financing options.

Love buying with this store. Ricardo was amazing and great help :). Thank you

We had a very pleasant experience at Ashley in Niles. Our salesperson was Danny and he was very informative, funny and helpful. He was very patient with us leaving us to try all the different loveseats until we found the right one for our needs. He was also able to secure delivery in a very timely manner. I would definitely recommend him and this showroom if you’re looking for affordable furniture with good quality.

Salesperson was wonderful. However, it was down hill from there. Furniture was in stock at time of purchase. Scheduled delivery. I received call it will be 3 weeks later. No live customer rep to be located. Sat on hold for 15 minutes to be disconnected. Said I could live chat, rep asked to verify information and then not another word. I would not shop here again.

Working with Jo was wonderful. We are so happy with our purchase and can't wait for it to arrive.

Super

After they deliver that furniture, it took me four months to reach a manager and it was assistant manager that said couldn’t do anything about it , he gave me customer service said , they couldn’t do anything about it. Beware shopping at the store once they get your money, they don’t want deal with anything else. Furniture is defected, delivery is bad!!!! $1,400 down the drain.

Terrible. Received delivery today for the couch. Wooden frame is broken. Can't speak with anyone in store, have to call a customer service number who has to open a claim, etc., etc. Seriously, spend a few extra bucks and get good quality furniture from companies that will honor their products.

We had a good experience buying a bed and mattress from Taj. Although he assured us the delivery guys could take both our current mattress and box spring, they would only take one. He made it right with us by sending a separate truck a couple days later to get the box spring. The only reason our experience wasn’t five stars was because of Ashley’s mattress expert who tried to sell us a $5,000 high end mattress without even asking us any questions about what we were looking for before lunching into her endless pitch. We finally got out of being cornered by her, but were so put off that we almost left without finishing our bed purchase. Clearly, she does not know how to “read the room” (her customers). Taj found us something we could afford.

This was one of the worst experience I’ve ever encountered. First us walking in there, nobody greeted us after clearly making eye contact. They were too busy being on their phone or conversing amongst themselves. After a good 20-30 mins a salesperson came up to us and finally greeted us. Her name was Jo and she was by far the worst of them all. We were set on two bed frames we wanted and she did help us decide which would be best but after us stating we were looking into as well a chess dresser she then gave up on giving us the best deals and what we were looking for. After I told her I wanted to look at the clearance section she stated there was only one item on clearance. After I looked around I seen way more items on clearance that could have been a potential chess dresser that we could have walked out with . She pitched us the highest chess dresser instead of actually getting something that was going to be worth the money and material. She lacked in actually wanting us to leave with a good experience. She was all about making the $$ instead of actually meeting your needs. I do not recommend this place nor her as your sales person. After we made a purchase we then stated how nobody greeted us and how the experience was horrible. The manager first didn’t apologize for the inconvenience and made the issue about not giving us any deals which that wasn’t what we were not upset about. We were willing to buy more stuff but nobody was giving initiative to actually help us and get us a deal with a bundle being bought. Then Jo wanted to argue with my partner and make excuses for her and her coworkers about not greeting and giving a good experience without being apologetic about it. My partner works in sales and regardless of the matter you are always suppose to greet and make the costumer happy and want to come back. They did not at all and to save your guys time do not go to this store. They are lazy and just want to make their money pitching you the highest items there without actually caring on what you are looking for or an alternative and giving a good deal. Very disappointed.

I’m so excited to do business with high quality people who are passionate and willing to help customers to achieve their dreams furnitures and furnishings products with affordable prices. I can’t wait to do business with them again and again, the sales department staffs are amazing.

I placed an order for a coffee table and was told it would be delivered the week of Feb 26th which was about a week and 1/2 after I had ordered. I then received an email regarding my delivery date and I called to ask a question about it and found out at the call that the table was on back order and it wouldn’t be in the warehouse to deliver no earlier than march 2nd. What was annoying about that is I never got a phone call stating my table was on back order, I only found out about it when I called to inquire about delivery. I feel like the service is always a little lack luster at Ashley.. this is my second purchase and have had an issue both times regarding service.

Friendly service. Listened to what I was looking for.

Danny was great helping us find and buy the recliner sofa. Thanks much

Helen helped us buying a sofa. She was very helpful and kind. Really appreciate her. Also, I like all the staff from Ashley at Niles team. Thank you.

(Translated by Google) Very attentive customers, I like the attention they give you, they make you feel confident to ask questions, very satisfied, I recommend them 👍 (Original) Muy atentos en cliente me gusta la atención que te dan te hacen sentir con confianza de preguntar muy satisfecho la recomiendo 👍

Hadar was very helpful and super knowledgeable!! She asked the right questions and we were able to put in an order on what I needed! I will definitely be back to add more to my order! Thank you Hadar

Fantastic experience, Ricardo made it nice and easy, and he is extremely knowledgeable and helpful!

Omar was the best!! Very patient, actively listened and answered all my questions and concerns. Zero pressure but also very helpful when needed.

Ashley Furniture as a whole. They displayed a lot of patience with my long awaited move-in (unit wasn't ready). Within the 4 months waiting, I decided to change my furniture piece within the store. The team had been wonderful throughout. Now, I am enjoying my well thought out piece. Thank you Ashley Furniture for being kind and patient. A special thanks to my sales person Ms. R. she was great.

I came in today for the Cariton coffee table because I was having trouble ordering it online. Victoria V. came over to help get everything taken care of and was the sweetest person. I also looked at the Johnelle and she helped me make a decision between the two. She didn’t push the more expensive table on me either just to make the sale. She looked at the online price as well as in-store discounts and made sure I got the best deal. She is amazing and you should definitely consider shopping with her when you come.

Hadar was wonderful!!! Very patient and helpful.

Danny was very patient and helpful.. he was wonderful..

Jo was great!