Ashley Store Niles, IL

The showroom was very nice. The sales associates were very polite and helpful and seemed to really enjoy their work.

Very rude staff. Judgy eyes. Not worth to spend a sec here. Store is very dusty and not much selection options to choose from. Do not waste your time!

We had a great experience buying our couches with Ricardo. He wasn't on top of us the whole time. He gave us space and answered questions when we had them. He was also very patient as we came back to the store several times to sit on the couch to make sure we were really ready to pull the trigger (we had a very bad experience buying our last couch and didn't want to make the same mistake). He got us the best deal possible and made us feel comfortable through the whole process. He also explained everything every step of the way. Hopefully we love the couches just as much when they arrive!

Our salesman was informative he answered our questions and was not pushy.. he left us alone unless we had questions He also showed us different chairs that would go with our table

Called in to see if had a particular couch in stock so my wife and I could sit on it an check it out. Victoria was very helpful on the phone and went in that night to see her. Victoria was very knowledgeable and explained all details of all aspects. Because Victoria was not pushy, listened to what we wanted and went above and beyond we wound up buying 2 couches and a loveseat. Definitely recommend this place and ask for Victoria, she is the best and we will see her again for our next purchase!! Thanks again Victoria for the great service!!!!

Ricardo was great and made us feel welcome. He assisted us with all our questions and our purchase process was a breeze.

Sam M. provided fantastic service, was patient while I look at all the different bed options, and provided me different payment options best to suit my needs. Thanks for the amazing service, Sam!

It was a great experience: Sam did very well and ensured the process was seamless. Thanks Sam.

Wish I could give this 0 stars. Salesmen didn’t communicate the delivery folks could not go up more than 3 flights of stairs, so they had to refuse the delivery since the couch did not fit in the standard elevator. Thanks for wasting our time.

Saleswoman Jo was absolutely phenomenal. Very knowledgeable, helpful, and friendly! She listened to what I wanted and was super fun to chat with while we completed the transaction! I'm thankful for her help! I'd definitely recommend everyone to Jo!

Worked with Sam. He gave us the right amount of attention but not too much. It took us a while to decide and he was very patient. He was personable and professional. Great saleman.

Was met by a knowledgeable person who was a big help.

I was trying to purchase a dresser with a gift card. Since I couldn't use the gift card online, I had to call customer service. The person (and her team) kept telling me she would call me back (she never did). I called them several time. I waited 3 days and nothing. They also lied to me saying the dresser would be more expensive in the store and I could not use the gift card in the store. I decided to go to the store (best decision ever), everyone was nice and the purchase was done in less than 30 min (awesome!). 5 starts to the store, 1 star to customer service (I will never call you again)

The service was good, however, it was not mentioned that the finance company where we financed our furniture will charge a 2% of what I purchased as a “promotional fee” I am really disappointed with this charge. Also, please inform people if they would like to add insurance, not just add it. Not very happy customer.

Our experience at the Niles location was great. Although the selection was limited due to construction, Ricardo promptly showed us a dining set that met all our needs. If you visit, be sure to ask for Ricardo!

I can for a chair and the sales man was very nice and helpful

Excellent customer service at Ashley store in Niles, Illinois . Thank you! The team over at Ashley’s went above and beyond for the great pricing they gave us. Very reasonable yet classy home decor was found and purchased

The furniture is great, however, the salesperson was not. Called him 5 times to find out about my delivery and never called me back. And after promising a chair I purchased would be delivered with all of my other furniture, it now won’t come until 2 weeks later

Had a great experience shopping at Ashley Furniture in Niles, IL. Our sales associate, Jo Merar, was super friendly and helpful! Was able to find exactly the type of chair we were looking for. Will definitely be back to shop at this location again.

On 04/07/24 my mother and I made the purchase of some furniture at the store located at 8251 w Golf Rd, Niles, IL 60714 where the attention of the manager Diego Herrera and the saleswoman Hadar Zusman was excellent and we left very happy with our purchase on 07/19/24 they delivered our dining room and some tables that we bought for the living room, the central table was broken in half and the other two tables are damaged, one has a part of the wood separated and the others There are screams on the marble, the people who made our home tell us that they are the worst tables we could buy because they always come out damaged. This is a comment from a person who works for this company due to a mistake on our part, we did not realize this damage (when they delivered the tables to us they were already assembled and we paid for them to be assembled here at home and it was not cheap at all) but I notified this to the person who made the delivery and we agreed on an agreement that came for the tables to take them that same day but this has not happened since that moment everything has been a total misfortune because this is the date and they still haven't solved anything for us, we spoke with customer service on several occasions (we speak Spanish) and they were never able to give us help Because the managers of the company only speak English, this is totally discriminating against us because of our language. One of the ladies gave us the option of making the claim through your page, but in reality it is talking to a robot whose solution was to give me a bonus. of $45 dollars so that I am satisfied when the tables cost me $608, do you think this is a good deal for your customers? We saw another option of returning to the store so that the store manager and the saleswoman could help us and their response to us was that they no longer take care of that problem that is directly with customer service, they believe that this is a fair response For a client who at first you serve with kindness but to solve a problem they wash their hands, I am addressing you through social networks because it is the only way I feel I will have a response to the poor treatment you have given us. All this time we are going on two months since this purchase and there is no solution. I want the money invested to be returned to me or to be able to change the tables for others but I want to resolve this soon, this situation causes me anxiety and I feel trapped without a solution.

Had a great delivery experience. Nothing to complain about other than a bit of residue left over from a sticker that was hard to get off!

I love Ashley store furniture and great customer support.

Had a nice day at the store browsing and talking with the salesperson and was not going to leave empty handed. Would do it again in a minute. Delivery should be in 2 days or so.

Jo was very kind and helpful finding the furniture we needed for our home!

The seller Jo, was so helpful with explaining with details any questions I have regarding for the sofa and loveseat.

customer service is the worst I’ve seen. ordered online tho came to check on my order and see more things for my apt but wouldn’t do that if I knew they treat customers like that.

Had a great experience at the store and our salesman Sam. Recieved the furniture and was very disappointed with the piece. Cushion did not fit correctly and another back cushion was overstuffed. Called customer service. By far one of the worst customer service experiences I have ever encountered. Very disappointed. Never again.

So friendly people

(Translated by Google) Excellent attention, especially from Sam, you feel like family... (Original) Exelente atencion, en especial por parte de Sam, uno se siente como en familia...

Had a great experience here! Ibrahim was very helpful and professional.

Quick and easy experience. Hadar was attentive and very accommodating.

Amazing store and Service!

Danny was wonderful to work with and very accommodating to what I was looking for!

I made the right decision to go to this Ashley location in Niles. All the staff were helpful, my specialist Danny was super patient with me. It is my new place for furnitures.

Shopping Was a pleasure!! We made a purchase 12 years ago the quality of the table and chairs was fantastic. We gifted that set to our grandaughter. And purchased a new one. Quality through our all pieces

Taj was very helpful and knowledgeable. We were able to find the perfect couch at a great price!

We had a great experience here. Great selection and Victoria helped us find exactly what we were looking for!

The experience was extremely smooth and easy. A. Taj was very helpful and also made great recommendations on which couch is a better investment. He clearly explained the benefits of the protection plan which I think is definitely worth it. Showroom is also beautiful and well maintained. All in all great experience and I will definitely be coming back here again!

I felt a bit pressured to buy and wasnt given a chance to consider online selections. I also asked to see the low ratings on the couch i purchased and the seller avoided my question and didnt want me to read the reviews

Victoria was a great help with all our needs from mattresses to couches

Stopped in at the Niles location to just "look" this evening and had the pleasure of being helped by Victoria. What a gem! She was very knowledgeable, personable, and the epitome of a great salesperson! My "looking" turned into a purchase and I couldn't be happier! Thank you, Victoria, for making this purchase fun and effortless! Niles Store...you have a good one! Thanks again!

Great salesperson. He was very helpful and knowledgeable

Very knowledgeable and helpful staff. Prompt service and I would recommend this place for furniture purchase.

Very friendly and helpful staff.. would suggest you the best options and prices for the products that you are looking for.. Victoria helped us a lot and was very kind.. ☺️

Jo was AWESOME!!! Seriously!!! She spend a lot of quality time with us to understand our needs. She found a perfect dresser for us!!! She is a wonderful representative of your organization. Thank you Jo!

Danny the sales guy was very nice and helpful

When I'm gonna spend my hard-earned money the person I'm gonna spend it with better vibe with me. Unfortunately, as soon as you walk in the door, you get jumped by the sales person who's turn it next to take the next customer. I don't like that. It makes me feel very uncomfortable, especially if you don't care for that person. That's the main reason why the last time I was there a couple of weeks ago I didn't spend any money and ended up leaving.

Sam was very knowledgeable and helpful throughout our process.

Great experience. Ricardo was fantastic. Found just what we were looking for.

Jo was very courteous, helpful, knowledgeable & accommodating. She also had great room idea suggestions for what we were trying to accomplish.

Shadi was amazing. He was patient, we didn't feel pressured or hounded yet very attentive , he even took out pieces of the sectional to show us different sizes. Thank you for helping us getting our new living room set Shadi!

My experience was wonderful with Mrs Hunter that took her time to attend to me and gave me a good deal, I really appreciate her and the entire team.

Great service. Good furniture at reasonable prices. Very pleased.

This review is for the associate Ken at the Lincolnwood, IL location. He was extremely pleasant to work with. He was so polite and took care of with no issues. Now, as I stated earlier this 5 star review is for the associate himself because I cannot stand Ashley Furniture. They screwed me over one too many times and the only reason this transaction went as smoothly as it did was because I picked the furniture myself. I will say the assistant store manager, he's a short European guy, was very rude to Ken. Ken told me he was new to Ashley and he needed to ask some additional questions because he wasn't 100% on all the knowledge yet which is completely understandable and I didn't mind it but for some reason, that "manager" did. He had such a bad attitude and acted like he was above Ken as a human being, it was sickening. Older people need a job now a days then you get "managers" being dismissive to new employees with an attitude like they should know everything after the first day! Be nice to people and treat others the way you want to be treated. I learned that in pre school!

The specialist did an amazing job and helped us with every detail. The process was quick and she helped us find the right price.

great store my sales was friendly and proffesional . Thank so much Atieh 👏👍 U are the best

Excellent service

I bought a great mattress at a very good price at Ashley Homestore in Niles! Ricardo, the salesperson, was extremely friendly and knowledgeable.Great guy ! I was very pleasantly surprised by the whole experience. I will only shop for mattresses or furniture at Ashley from now on. Highly recommended !!

Everything went as planned and smooth with the help we got and had an excellent experience.

The experience was overall very good for us because they were able to price match an offer we’d found elsewhere, so we left very happy that our sales associates were able to accommodate our request. The ordering process did take 30-45 minutes which was a lot longer than we would have expected to buy one sectional and an ottoman. Everyone was great and very helpful, especially Victoria & Sam, but it just took a long time to be in and out.

Absolutely fantastic! Was able to problem solve and find a solution

My order was processed incorrectly which resulted in the delay of getting my furniture for 3 weeks! Terrible system and for their error, sales or management could not do anything to expedite the delivery. after I explicitly gave them my time frame. Very disappointed. I ended up not having the furniture I needed for an important life celebration. I can't put into words my disappointment.

The delivery driver called Jesus they sent me to deliver my couches was disrespectful, and not professional. He didn't do his job properly by not attaching the couches properly. He was in a hurry the whole time and at point returned the couch to the truck because it didn't fit through the front door without attempting to use the back door until I said so and it worked. He left a mess in my house by not taking the pile of plastic and cartons for recycling. An absolute HORRIBLE experience. I usually buy my furniture from the roomplace and their delivery drivers were always professional. I wouldn't do business with Ashley again since i run the risk of dealing with such a delivery driver.

Good

I had the pleasure of being helped by Torrine Hunter. Her knowledge and helpfulness made a tedious process pleasant and seamless.

Do not shop here. The worst by an experience I have ever had. Service was decent during the purchase. Terrible service after that. I still haven’t received my full order. They’ve delivered the wrong items twice. I’m told manager will call me. Has not happened. Hopefully when I return everything the process is smoother.

Wants to take away my right to self defend. Criminals will choose places were no one is allowed to carry a gun legally. I willraise my voice and vote with my money and go somewhere else to buy my furniture.

My sales agent named Hadar was very nice and friendly. When i come back, I would ask for her again.

We had a great experience shopping for mattress and frame. Victoria was excellent! She also gave us free mattress protector! :) Highly recommended!

Our sales person ( torrine ) was wonderful! We explained to her exactly what we needed and she listened. She made our experience so pleasurable.

Very knowledgeable … amazing furniture! I live my marble round center table.

Taj did an outstanding job helping me get my brand new sofas

Very pleasant knowledgeable great personality. The salesperson was not pushy and had a great personality I would highly recommend Nile’s Ashley furniture

I bought some furniture for my college daughter's house, and I highly recommend working with Torrine Hunter in the Niles, IL store!! From the minute I walked in the door, she was helpful, thoughtful in what she recommended, patient as I made several changes over the following weeks, and she helped coordinate our purchase in her store to be delivered to my daughter in Texas. Thank you so much Torrine!

Had a very great experience with the team especially Jo she was very helpful

Jo The sales representative was amazing & super friendly & I just wanted to say thank you & keep up the good work. We’re definitely going back to buy again.

Amazing lady was Torreni she was so helpful so patient just amazing. When needing help please ask for her !!

Very dis-satisfied with not just this location but with all the Ashley locations. Their post sales service is pathetic, they don't care about the customer once the sales has been made. Bought a mattress, foundation and bed frame from this location (via Mr Ricardo) and there was an error in the sales receipt, they shipped me a High Profile Foundation instead of a Low Profile one which I asked for. Upon delivery, I called up Store, they asked me to talk to Customer Service and Customer Service tells me that there is no error in sales, this is what you asked for and we have confirmed with the store. No exchange or returns will be made. I am clueless that if there is an error in sales, why would customer has to suffer. This is not just bad but Ashley has set a wrong precedence is sales and service. I have had a similar experience on them charging more on sales receipt than what they committed in store and when I called them back, they said it is what it is and never adjusted the amount. Ashley is tricking customers and this is very disturbing. Pls avoid going to Ashley.

Tourine was such a fun salesperson to work with. She listened to my needs, wants, and budget. I ended up picking out the perfect couch for me and she was a huge part of that.

Victoria is excellent! She answered all my questions and was very welcoming. Thank you

Sam was very attentive from the second we walked in. He greeted us and allowed us to shop without pressure. Once we were ready to sit down he quickly came to assist. Finishing the deal was painless. We look forward to our delivery of our purchase.

We went into Ashley and fell in love with this one couch. Jo was super helpful setting up delivery and was so nice to work with. We realized the couch would be too big when we got home and it was. Called Jo and explained everything and went in the next day and had such a speedy process to cancel/purchase. Can’t wait to get our furniture!

We were very pleased with salesperson, Shadi Awad. He was very pleasant, knowledgeable and patient with us.

Quality alright, service decent but thinking about it all right now not very impressed. Should’ve gone with another company and pending if that is what I should do. Delivery should have been waived, insurance discounted since they are saying this is what they pride themselves on and more than 2 pillows could have been thrown in like an ottoman. Will have to review overall.

Excellent Service

Ashley Furniture was full of awesome deals over the Memorial Day weekend! Victoria was friendly, helpful and very patient while we shopped around and asked lots of questions. We got great bargains on mattresses, bed frames, and accessories :)

We had a nice sales experience Mr A listened well and found my sofa right away and at a great price! Thank you

Excellent service and fantastic options! Shadi was incredibly helpful and patient with us. He truly helped us find the perfect furniture for our new home. Beyond grateful!

Shadi is the absolute best! Highly recommend going to see him. Knowledgeable, very patient and helpful.

Have been shopping for furniture for quite some time and thought that there is nothing to surprise me, but one sales person in this particular location made the difference - Shadi is his name. The guy is very knowledgeable, will give you time, he is not pushy and will get the job done. At first you can think that this Ashley is not different, but it is - he is making the difference

Victoria was kind, attentive, and provided efficient service in-store to meet my needs for the right product and rapid delivery.

Great service! Wonderful selection!!

Sam was awesome. Definitely be coming back.

It was a pleasure to meet and do business with Ricardo. He was very easygoing in his approach and explanations concerning our furniture needs. We never felt rushed and/or pressured to buy anything. His way of dealing with the customer was very respectful and cordial. Keep up with the good work Ricardo and congratulations to Ashley for having him as an important liason between Ashley and the customers. Sincerely, Rosa L. Silva

Very professional and polite people!

Victoria is great!!! Everything is going smoothly so far!!!

Shady company I could only imagine how they treat their employees don't do business with these morons .

Atieh, the assistant manager was very helpful and welcoming. He made our day, infact! We were able to find a modern affordable set that we love, within a narrow timeframe. We will be back for more furniture in the future!

Great team!! Service was very friendly and they helped find solutions to my parents needs. Thanks Diego & Shahid

I got a BUFFET from this store and shipped to my home. There was no scratch on item when I bought ( seller confirmed it too) when I got the item there was a scratch on down pice!! I called before accepting and customer service told me they will send someone to fix it! And also scheduled a service for it! No body came in and tried to call 3 times and they told me someone will call you in 24h!!! After 20 day calling I got no response! This is the way Ashley is doing! I am not happy with businesses! Hope you will decide before buying from this store!!!

Nice staff! Thank you so much Jyoti...

Ask for Taj! Super helpful and professional

Very exacting Ricardo was very helpful شكرا

Sam Mirhasani, our salesman, was very polite, professional, and conscientious of our furniture needs! I will use him again and recommend him to my family and friends. Arden Karian, Northbrook

The guy that took care of me was very cool , it was easy and fast

Our helpful sales associate Torrine took the time to show us many different couches until we finally decided on the right one. Her patience in helping us look around was very appreciated.

Customer service was excellent. Said they would call me back and did within minutes. I dealt with Victoria and Diego! So easy, got the delivery date in under a week. I’ll be buying more furniture from them.

Great customer experience with Ricardo! Couldn’t have bought a couch without his help and kindness

I thought my salesman was great and helped me in each and every way he could then the manager came by and helped out even more..salesman was Sam

I went in expecting high prices and pushy salesman. I left a long time customer

I stopped in to browse for furniture for my new house. The sales associate, Torrine, was helpful and not pushy at all. She even helped me finalize my order on her day off. Great experience at Ashley in Niles!

If I could give this place a negative rating I would. They don't deserve even one star! I spent $5500 on a mattress and power base with "white glove delivery". Two people that delivered it could barely communicate in English. The legs for the powerbase were way too high for my bed. One delivery guy managed to explain that the store has shorter legs and I should let them know within 24 hours which I did. The store now refuses to do anything about it and sends me to a different company to buy parts from and arrange installation. There is no real person to talk to, everything is through messaging. Customer Service is absolutely atrocious. I'll be reporting them to BBB and checking legal options.

Ashley always has excellent customer service and the prices were reasonable with discounts of up to 50%. Thank you to the seller, Atiyah, because he helped me with all the details and application for Ashley’s credit card. Thank you very much.

Great experience in buying my oversized chaise with Shady Awad in Niles location. He was a very good Home Furnishing Specialist.

We appreciate all of your help, Ricardo and professional demeanor!

Outstanding associates Torrine Hunter and her manager went above and beyond in assisting me with my mattress purchase and ensured it would be ready for pick up the next day as promised! Great customer service I highly recommend Ashley Homestore in Niles, Illinois. Thank you, A. Ortiz

Price was average but five months later the sectional we bought has fabric that pills terribly and looks years old. Ashley's suggestion is to use a fabric shaver. Go anywhere else.

Sam has great customer service experience. Very helpful throughout the process. I would highly recommend if you go to ashley ask for sam. He will get the job done.

Purchased a white sectional with ottoman from Ashley. The day of the delivery, the guys came and proceeded to push/drag the furniture through my house across my wood floors from my foyer, through a hallway and part of my kitchen. I was afraid they were going to scratch up my floors. They put the sectional together and were whispering something to each other, and got out of there as fast as they could, no signing for it at all. I didn’t like the placement of the furniture so I started moving the pieces around. As I was moving the pieces, I noticed a hole in the edge of one of the pieces. Not sure if it was caused by them, dragging it across my floor, or if it was there before hand. Started looking more closely at the rest of the pieces and it had dirt spots and dirty fingerprints everywhere, I immediately called the number on my receipt. They scheduled a technician to come out and fix the hole and clean the stains. Which I paid a lot of money for a brand new couch, not for someone to come and repair it. Had to wait almost 2 weeks for the tech to come. Tech comes, I show him the damage he works on the damage and when he says he is done I say, “were you able to fix the hole?”He says “what hole?” He had to have seen the hole. There was dirt around the hole and he cleaned it. He tells me he only does stains so a fabric person will have to come out to see if it can be repaired. So now I have to wait for a fabric person to see if they can repair my brand new couch. These people are shady! Movers whispering about the damage, tech doesn’t see the hole that he cleaned, also, my friend ordered a sectional, the same day I did. The day before delivery they called her and told her parts of her order were discontinued so she wouldn’t be receiving her entire order. She ended up canceling the entire thing. Why did they sell it to her if it was discontinued? I’m still waiting on my Ottoman to come. Hopefully that will be a lot smoother than my sectional is. If it didn’t match my sectional, I would cancel it. Will update when my sectional is repaired or replaced. It shouldn’t be this hard to purchase a couch! Stay away from this company! Won’t let me upload photos or I would have.

A little bit upset with Ashley furniture. We asked for a delivery on a Thursday evening. But they decided to deliver the couch and chair on Wednesday morning when we were at work.

Hadar did a great job and was very accommodating. Her customer service was top notch and we will be working with her again in the near future!

Victoria is the best selling, she is kind, helps you in everything you need, in general excellent customer service!

Service was great and our saleswoman did a great job of informing us without overly being pushy. She gave us space to browse and would check in from time to time. She also gave us a great price on our bed!

Low pressure experience and great choices. Our salesman Taj was excellent and patient as well as very knowledgeable. Great experience overall. I would buy another piece of furniture from Taj.

BUYER BEWARE......I would like to express my disappointment and frustration with the sectional couch that was delivered to my residence today. Bought a sectional and it does not fit my space and I don't like the color. I called to see if I could replace it with a different color or purchase a different couch. The answer was NO. I was told there are no refunds or exchanges and that all sales are final. I WAS NEVER TOLD THERE WERE NO REFUNDS OR EXCHANGES. The customer service representative told me to look at my contact... YOU ONLY GET THE CONTACT AFTER YOU PAY..for your merchandise. I looked at the Ashley website and it states a 30 day refund/ exchange but that does not apply to instore purchases. I am so disappointed and will never ever buy from Ashley again and will tell everyone to beware.

Diego was absolutely amazing and understanding. Danny a great sales agent with lots of great customer support. Both gentlemen did not look for the commission amount, they looked to make sure that we were happy and that we could buy all we needed.

I had a wonderful experience at this store from Niles. They had variety of options when it comes the furniture and i did find what i was looking for. I want to thank Danny for this wonderful experience. He was amazing at his job and he answered all the questions i had about the product. Also, other staffs were very friendly. I have not received my furniture yet because they ran out of the furniture i was looking for, so hoping to receive it very soon.

Jo was extremely helpful! The sofa we came in to see was not on the showroom floor, so she showed us other comparable options. When we fell in love with one but found out the style was recently discontinued, Jo offered to sell us the showroom sample off the floor for a nice discount! Will purchase from this location again.

Found what I needed and got some great deals! Sam was super helpful and really listened to our wants, needs, and concerns.

The people working there was very professional and made you feel welcome the prices there was not that cheap but it wasn't that expensive neither if you are looking for great furniture this is the place

I’m so happy to be a customer of Ashley furniture store and they have very good quality furniture and they have great workers.

Hadar was super helpful with making kit selection a d explaining the financing options.

Love buying with this store. Ricardo was amazing and great help :). Thank you

We had a very pleasant experience at Ashley in Niles. Our salesperson was Danny and he was very informative, funny and helpful. He was very patient with us leaving us to try all the different loveseats until we found the right one for our needs. He was also able to secure delivery in a very timely manner. I would definitely recommend him and this showroom if you’re looking for affordable furniture with good quality.

Salesperson was wonderful. However, it was down hill from there. Furniture was in stock at time of purchase. Scheduled delivery. I received call it will be 3 weeks later. No live customer rep to be located. Sat on hold for 15 minutes to be disconnected. Said I could live chat, rep asked to verify information and then not another word. I would not shop here again.

Working with Jo was wonderful. We are so happy with our purchase and can't wait for it to arrive.

Super

After they deliver that furniture, it took me four months to reach a manager and it was assistant manager that said couldn’t do anything about it , he gave me customer service said , they couldn’t do anything about it. Beware shopping at the store once they get your money, they don’t want deal with anything else. Furniture is defected, delivery is bad!!!! $1,400 down the drain.

Terrible. Received delivery today for the couch. Wooden frame is broken. Can't speak with anyone in store, have to call a customer service number who has to open a claim, etc., etc. Seriously, spend a few extra bucks and get good quality furniture from companies that will honor their products.

We had a good experience buying a bed and mattress from Taj. Although he assured us the delivery guys could take both our current mattress and box spring, they would only take one. He made it right with us by sending a separate truck a couple days later to get the box spring. The only reason our experience wasn’t five stars was because of Ashley’s mattress expert who tried to sell us a $5,000 high end mattress without even asking us any questions about what we were looking for before lunching into her endless pitch. We finally got out of being cornered by her, but were so put off that we almost left without finishing our bed purchase. Clearly, she does not know how to “read the room” (her customers). Taj found us something we could afford.

This was one of the worst experience I’ve ever encountered. First us walking in there, nobody greeted us after clearly making eye contact. They were too busy being on their phone or conversing amongst themselves. After a good 20-30 mins a salesperson came up to us and finally greeted us. Her name was Jo and she was by far the worst of them all. We were set on two bed frames we wanted and she did help us decide which would be best but after us stating we were looking into as well a chess dresser she then gave up on giving us the best deals and what we were looking for. After I told her I wanted to look at the clearance section she stated there was only one item on clearance. After I looked around I seen way more items on clearance that could have been a potential chess dresser that we could have walked out with . She pitched us the highest chess dresser instead of actually getting something that was going to be worth the money and material. She lacked in actually wanting us to leave with a good experience. She was all about making the $$ instead of actually meeting your needs. I do not recommend this place nor her as your sales person. After we made a purchase we then stated how nobody greeted us and how the experience was horrible. The manager first didn’t apologize for the inconvenience and made the issue about not giving us any deals which that wasn’t what we were not upset about. We were willing to buy more stuff but nobody was giving initiative to actually help us and get us a deal with a bundle being bought. Then Jo wanted to argue with my partner and make excuses for her and her coworkers about not greeting and giving a good experience without being apologetic about it. My partner works in sales and regardless of the matter you are always suppose to greet and make the costumer happy and want to come back. They did not at all and to save your guys time do not go to this store. They are lazy and just want to make their money pitching you the highest items there without actually caring on what you are looking for or an alternative and giving a good deal. Very disappointed.

I’m so excited to do business with high quality people who are passionate and willing to help customers to achieve their dreams furnitures and furnishings products with affordable prices. I can’t wait to do business with them again and again, the sales department staffs are amazing.

i love it

I placed an order for a coffee table and was told it would be delivered the week of Feb 26th which was about a week and 1/2 after I had ordered. I then received an email regarding my delivery date and I called to ask a question about it and found out at the call that the table was on back order and it wouldn’t be in the warehouse to deliver no earlier than march 2nd. What was annoying about that is I never got a phone call stating my table was on back order, I only found out about it when I called to inquire about delivery. I feel like the service is always a little lack luster at Ashley.. this is my second purchase and have had an issue both times regarding service.

Friendly service. Listened to what I was looking for.

Danny was great helping us find and buy the recliner sofa. Thanks much

Helen helped us buying a sofa. She was very helpful and kind. Really appreciate her. Also, I like all the staff from Ashley at Niles team. Thank you.

I had a wonderful experience at Ashley furniture. I always come here for furniture, and Helen has been a huge help in helping us sort things out.

(Translated by Google) Very attentive customers, I like the attention they give you, they make you feel confident to ask questions, very satisfied, I recommend them 👍 (Original) Muy atentos en cliente me gusta la atención que te dan te hacen sentir con confianza de preguntar muy satisfecho la recomiendo 👍

Hadar was very helpful and super knowledgeable!! She asked the right questions and we were able to put in an order on what I needed! I will definitely be back to add more to my order! Thank you Hadar

Fantastic experience, Ricardo made it nice and easy, and he is extremely knowledgeable and helpful!

Omar was the best!! Very patient, actively listened and answered all my questions and concerns. Zero pressure but also very helpful when needed.

Ashley Furniture as a whole. They displayed a lot of patience with my long awaited move-in (unit wasn't ready). Within the 4 months waiting, I decided to change my furniture piece within the store. The team had been wonderful throughout. Now, I am enjoying my well thought out piece. Thank you Ashley Furniture for being kind and patient. A special thanks to my sales person Ms. R. she was great.

I came in today for the Cariton coffee table because I was having trouble ordering it online. Victoria V. came over to help get everything taken care of and was the sweetest person. I also looked at the Johnelle and she helped me make a decision between the two. She didn’t push the more expensive table on me either just to make the sale. She looked at the online price as well as in-store discounts and made sure I got the best deal. She is amazing and you should definitely consider shopping with her when you come.

Hadar was wonderful!!! Very patient and helpful.

Danny was very patient and helpful.. he was wonderful..

Jo was great!

Selection of sofas was fine but needed more variety in terms of styles and especially color. The sales rep, Djoti, was excellent.

We purchased a bedroom set for myself, and a bedroom set for my kids. We had a very great experience. Mr. Omar helped us a long way through. We had an amazing experience.

Excellent service very good home furnishing professional Omar Abubaker

Sam was the one helped me in the show room this guy is amazing and he got me a best deal , thank you sam

Ricardo DaSilva is our home furnishing professional who assisted us in purchasing our new sofa. He was very patient and gave us good advice. Easy to talk to and even helped answer queries after hours. Truly an asset to Ashley Store in Niles.

Ok

I really liked the Niles location; it was more welcoming. I’ve gone to other Ashley’s where I wasn’t greeted or helped, so I’ve walked right out. I’m glad I didn’t experience that here. Victoria was my salesperson and was so helpful, patient, and sweet. I can’t wait to receive my new bedroom set!

Exelente costumer service & variety

Excellent service! Great prices and benefits! Totally recommend!

Victoria was very helpful!

Excellent customer service and helpful salesman. Thanks

stay away from this company. They will not honor warranties or evenp come out when they schedule an appointment. we have spent a month being given a constant run around for an expensive and defective sofa purchased less than a year ago. they schedule appointments to come out, then fail to show up and randomly cancel. This was a horrible $3,000 lesson for us STAY AWAY FROM THIS COMPANY !!!!

Hadar was very helpful. Not pushy, just gave us the info that we needed and let us look at our own pace.

Victoria and Taj were helpful with their expertise and made the purchase a smooth transaction. I will definitely be back there again.

My sales rep Victoria weren’t above and beyond, with the purchase as well as any modifications I had with order. She was available when I had questions regarding delivery numerous times. Honestly next time I buy any furniture she will be the only one I go to

Victoria was a pleasure to work with.

Danny was a fantastic sales man. He made the buying process super easy and comfortable. We are super happy with our purchase.

Went to buy a new bedrrom set and ended up getting the Tempurpedic mattress and a modern bedrrom set. I didnt know they had sleep specialists in the store and that helped me alot. its been a week now and i havent slept this well in years. Highly recomend !!! ask for a sleep expert even if you dont need a new bed.

Sales Associate was friendly, professional and knowledgeable.

Hadar was great. She was very patient and let me try out a bunch of different couches and provided me with different options and discounts. She made the process very smooth and I placed an order for a couch the same day. I fully recommend her if you go into this store to look for furniture. Christian N.

Great customer service, and quality furniture.

Victoria Venetsanakos is the BEST reason to shop Ashley Homestore! My wife and I went in looking for 2 sleeper sofas for our living room and guest room, and Victoria not only took her time to explain the store (our first time ever there) but was patient, no pressure, and delightful to work with. She asked the right questions and explained how the furniture was constructed, and how delivery worked, and we made our purchases that night without going anywhere else! We found exactly what we needed for both rooms, in the right sales... and Victoria was a big part of that. We will definitely go back and see Victoria for any other furniture needs as she was by far the best salesperson we've worked with in a homes furnishings store and she's a credit to Ashley!

You are super nice Miss Victoria

(Translated by Google) It is a very irresponsible company. I bought a cash item on 11/24/23 and they still haven't delivered it to me. They are not punctual with deliveries and no one is responsible for anything. I will never shop at ASHLEY again. (Original) Es una empresa muy irresponsable compré un artículo cash en 11/24/23 y aún no me lo entregan no son puntuales en las entregas y nadie se hace responsable por nada. jamás volveré a comprar en ASHLEY

Don’t buy from this place! Once they take your money the customer service is gone. Victoria messed up the order, I have the wrong corner for about a month now, she finally did the exchange but the delivery date that I told her it’s not gonna work was never changed. Hopefully I’ll have the couch that I ordered in the next month..

My Furniture was torn and broken. I sent it back and now we have no Furniture for the Holidays

I placed an order for a sofa on October 17 and was told it would be delivered on November 19. A few days before the scheduled delivery date I received a call to say it was delayed and would now arrive December 5. Fine. Annoying but ok. Then, a week later I was given a NEW estimated delivery date of Dec 19. A full month after I was told I would be receiving it. I got a confirmation text on the 14th, confirming my delivery. Then, today, Dec 15, I got another call telling me, once again, my order is back ordered with a new estimated delivery date of January 2nd. Over 8 weeks after I placed the order. At this point, I don’t even believe I’ll ever receive my sofa. I’m extremely disappointed in Ashley Furniture, their customer service and I feel extremely misled. This was my first time purchasing from them and it will definitely be my last.

Very satisfied with service.

Wonderful experience. Saleman Omar was very knowledgeable. Can't wait for my sofa to be delivered.

Please don’t buy anything from there. They send you bad products after getting our money. Then we have to call the customer service and the service they are giving is ridiculous. I purchase a brand new bed and mattress. Bed have a crack on the first day and the mattress didn’t opened up well and store told to wait for 72hrs and after that also same condition. Need to call the customer service everytime and explain the entire story to each agent because they don’t follow up our calls. Best place, got to IKEA or any other furniture store.

They were very nice and quick !

Danny hazem is very nice guy. He help me to buy best furniture, He is very helpful.

Hadar was great! She gladly spoke Spanish to us and took her time showing and answering any questions we had!

Great furniture

Very patient and attentive. Great customer service, we will be back again for future furniture.

It was such a nice experience shopping for a furniture as a first timer. Javeria was very accommodating and she helped us with what look we were aiming for.

The first time we received the dinnig room, the chairs came with differents colors , and yesterday, the second time it came the set of legs INCOMPLETE !!! What a disrespectful situation. We are expecting a suitable option to not have to wait long time for having a good shop, already paid. So angry!

Victoria was helpful and very nice ! She made sure that I get the help u needed. Update on the Review! I suppose to recieve my products yesterday the 12th Unfortunately I received the items missing 2 although I made sure to receive all items at once ,and the one item was broke,so they take the whole bed back ,and they told me I will have it before the weekend(today is Thursday )and in the morning I recieved a txt msg saying the items will be delivered next week on Wednesday.I called to tell them that I’m leaving on the weekend and I need my stuff before the weekend and they said they don’t have it and it can be delivered before Wednesday. Then I said why I paid $500 for shipping and installment. You need to refund me the $500. Because I was told I will receive all the items at once, and it didn’t happen so they didn’t fulfill the agreement. And they denied to cancel the shipment although it’s their mistake and they have to take responsibility. Now I am taking all of my stuff back and I’m throwing it in the front of the store and I will document that with video

Good experience.

This store is awful. Bought furniture in mid November. Still waiting. Was told would be here by Dec 5th.now got a text saying it would not be here until Dec 26th. That is over a month waiting for furniture. They will lie to just get a sale. Will never shop here again. Texted the salesperson numerous times and can’t get an answer from him either. I am so frustrated. I have never dealt with such an unprofessional group of people. Still dealing with this company. Told me furniture would be coming on the 20th now pushed back again to the 26th. Will NEVER buy from them again and telling everyone I know not to either.

I was not happy because I didn’t get the furniture I purchased

Thank you Tom for helping me get my Ashley card and furniture delivered so quickly and effortlessly!

great customer service and the staff is very professional and cares about the customer experience

This is an update on my original review. I ordered a 5 piece sectional and ottoman. They delivered 4 pieces of the sectional and one was damaged. They then called me to have the 4th piece redelivered and when I asked them when the 5th piece would be delivered, she came back on the line after 30 minutes and informed me that the middle of the couch, the wedge, has been discontinued. I then went back to the store to ask what the deal was and they were surprised. No one called me to tell me. So they arranged for a pick up that took over 3 weeks to come. So I had part of a couch just sitting in my house for 3 weeks. It then took over 2 weeks to get a refund and when I got the refund, they still had charged me over $700. I guess it was for the shipping but now I have to waste more of my time fighting to get a full refund even though none of this was my fault. It has been a complete nightmare dealing with them.

Victoria was awesome! Easy to work with, showed us all our options within our price range and helped us choose what we ended up buying. She wasn’t pushing us or overwhelming but helped guide us! We’ll be back for the full set I’m sure 😊

If i could give Ashley Furniture no stars i would. We spent $4,000 on a bed frame, matress & box springs in May 2023. Come November 2023 the pegs are coming off the bed frame and the side rail is falling off. I called to have someone come fix / replace the bed frame and they're saying because i moved 4 months ago they're denying my claim. We moved with professional movers and did not take apart the bed frame. We moved in July of 2023 so for 4 months after the move the bed was perfectly fine. This is a 6 month old bed that's falling apart. I will never shop here again and i encourage everyone to find another place to get your furniture. You'll be over charged and left with faulty furniture and no customer service help at Ashley Furniture.

Nice and quick set up. Good quality

Very disappointing. They refused to exchange some pieces that didn’t work with my decor and have ignored my requests for an exchange or arbitration. They are ghosting me.

Jo is a wonderful salesperson. We purchased a bedroom set, and Jo guided us through the purchasing and financing process. Despite changing our minds a couple of times, she patiently worked with us. We are very excited to receive the new bedroom set in our house.

Richardo was awesome! Didn’t hassle us, told us about the promotions, and let us do our shopping! He was very knowledgeable about the products, and very helpfully with making another great purchase with Ashley.

Great price for the best quality. Very friendly and accommodating staff. Delivery was on time too! Would definitely come back!

Sam was great. Didnt follow you around but available when needed. Very patient and helpful.

Delivery was great. They were fast and polite.

I had a great black Friday purchase with Akthec (I hope I spelled him right). He cares his customers and help you to trust him

After having a negative experience with another furniture store, we went to Ashley to look at their selections in living rooms. Tom was so helpful and we found the perfect living room set.

The service was amazing and Victoria was so patient in helping me through the process of buying my new room!

The best service with danny

The sales person (Omar) was great. Unfortunately, my dining set and chairs arrived damaged. I’m still trying to get this rectified and have been unsuccessful in reaching someone to fix this.

They do not stand by the product warranties or manufacture defects replacement.ZERO STARS.

Very bad quality

How many times have you seen it before? The salesman polite, very polite when making the Sale. Then you make a purchase and have an issue; in my case requesting a refund a few days or so after making the purchase. The purchase made on 11/15/2023, asked for the refund on 11/20/2023 The item purchased was not delivered and no delivery date even set up. I called the salesman on his cell phone to cancel the order. He told me that I wasted 3 hours of his time, that he has a family to feed. And on and on. I had to cancel the purchase because of a health concern. This was explained as well to the salesman, he did not care at all about that. In fact, he once again, rambled on about how I wasted 3 hours of his time, etc. He was RUDE, ARROGANT and PATHETIC. Now, will be the battle to get my refund. BUYER BEWARE!!

Ashley made the purchase worth it by getting the damages taken care of. I love my stuff.

Special shoutout to Thomas for the excellent customer service!

Sam is great

Hadar was absolutely amazing and kind to explain and go over everything! She really made this furniture shopping a great experience for us!

My sales person is Jo Merar and she was very helpful and gave us a very good treatmeant. I would love to go back to Ashley for her .

Atieh was a great salesman. I highly recommend him!

Was very satisfied with sales person. She showed me all items that I might be interested in

I was pleased with how well the sales person did. She was knowledgeable, friendly and not pushy. Jo was her name and she did her job well. She listened to what we needed and then provided it. I haven’t actually received the purchase yet or I would give 5 stars. I’m anticipating it will go well too.

Helpful knowledgeable salesman. Good experience

Omar A. was very helpful and patient with us! He helped us find exactly what we needed and was always willing to answer any questions! Look for Omar A. (sales consultant) if you are purchasing from Ashley!

The sales consultant ,Omar was super helpful and knowledgeable. His approach was much appreciated. He let us walk around and occasionally followed up to see if we had any questions. The deals and discounts were great. I would highly recommend Ashley to anyone looking for a great piece of furniture .

I was looking to buy a couch, Ashley had a lot of selection options & a sales person who was very informative. I found my perfect couch & purchased it. I highly recommend Ashley Furniture.

Nice selection of furniture, with friendly knowledgeable salespeople

Victoria did an excellent job helping us find exactly what we needed!

Quick n easy

Complete scammers-- stay away from Aahmed -- we wanted the bed panel assembled but he never told us the panel was unassembled and that meant it wasn't suppose to be assembled even with white glove delivery. I had better and more honest help at Bob's Furniture.

Salesperson, especially that guy is unprofessional

Prices were reasonable.

Hadar Zusman was so helpful.She measured, checked prices and was very nice to work with.

Very welcoming, accommodating and reassuring. Thanks again .

The showroom is beautiful with a good variety of customizable options. Victoria was wonderful to work with and guided us to exactly what we were looking for. Instead of being overwhelmed we were able to focus on what we really wanted from our purchase. Stop in and ask for Victoria.

Mr.Silva is very polite and an awesome sales person. Appreciate his help for the purchase of the sofa…

Ashley Niles store is amazing! One of the most competitive pricing and lots of options. Danny helped us all day to select furniture - he is awesome! Extremely patient, knowledgeable and kind. This has been one of our best experiences shopping at a furniture store - thank you so much Danny - we really appreciate your guidance and help.

Wow Nigel and Victoria gave fantastic service from start to finish! I am super impressed with them going above and beyond!

Victoria was an excellent resource when navigating the store. She is knowledgeable on all the products and made sure she asked the right questions. She was able to find us many options in our price range. She wasn’t pushy and was very patient. I highly recommend reaching out to her if you are looking to get what you need to furnish your home.

The service and the furniture at Ashley exceeded our expectations, thanks to the outstanding assistance provided by Victoria Venetsanakos. From the moment we stepped into the store, Victoria's professionalism and knowledge created an atmosphere of ease and confidence. Her meticulous attention to detail, coupled with a genuine commitment to customer satisfaction, made our entire experience exceptionally smooth and enjoyable. Victoria went above and beyond, offering insightful advice and guiding us through the selection process with unwavering patience. Her expertise not only simplified our decision-making but also ensured that we found the perfect pieces to complement our space. Victoria's dedication to ensuring a positive customer experience truly set Ashley apart. We are immensely grateful for her exceptional service, and we wholeheartedly recommend Victoria Venetsanakos to anyone seeking a personalized and stress-free shopping experience at Ashley.

Ricardo did excellent job

I love Ashly furniture store! Today Jutie she took care of me , she is very sweet and amazing person, very caring and nice dealing with people.

The sales person Hadar was friendly and very helpful and I will comeback soon I recommend her. Great job Tom was also very friendly .

Had at great time shopping at Ashley’s. Our sales clerk Omar was attentive, insightful and knowledgeable.

Never again will I purchase something from Ashley or this store in particular. I have not had a place to sleep for 3 weeks and the customer service is terrible.

Nothing but problems since I got the delivery. Not my first order from Ashley but after this experience definitely my last

Victoria was very knowledgeable and pleasant to work with. There was no pressure to make a purchase. She looked on the website and found a loveseat that was not at the store but met all my requirements. She took me around the store to show me what the material and style would be of the item on line.I am very happy with my purchase.

Ricardo was helpful only showing us options that fit the exact space we were buying for and we were able to find the right couch and purchase in 30 minutes because of his help.

Great selections and great customer service

Ashley Niles. Sales associate Jo Merar was super helpful. Went above and beyond. Got me my box spring 3 days earlier than original delivery date .

The staff and management was extremely helpful and friendly. They helped us find the perfect couch for our basement living room and worked with us on the cost in order to include the delivery and 5 year protection!

Victoria was absolutely knowledgeable in helping us find some beautiful 6 dining room chairs! She's a great sales person!!

Omar was a huge help in picking out new bedroom furniture. He made the process smooth from top to bottom. He even helped us out after purchase with moving around our delivery date. Thank you, Omar!

Pleasent, Complementary, Understanding and Helpful. THANKS!

We came to the store on Saturday with the intent of browsing a sectional sofa, Danny immediately greeted us just when we entered. He was friendly, and very patient. Danny has a good visualization of what we need, suggesting what is best to have of which we ended up getting 3 items instead of just the sectional sofa. Trusting him to be our guide in buying we wanted was pleasant and worthwhile! We will surely come back to the Ashley Niles and look for Danny in our next visit.

No customer service after the sale to speak of. Cancelled an order and they did not refund my full purchase amount. $59 Short. In addition, they claim they are nothing to do with the online business but its the same Name and was delivered the same day as my in store purchase. No way to get a refund on damaged merchandise and out of spec merchandise than to dispute charges on Credit Card. I can't belive this place is still in business. Would avoid at all costs.

Sales person Tom is excellent. Sale prices a little high.

I Love my new sectional an I Really Love my salesman Ricardo he was so a people person with a wonderful spirit an knowledgeable of da furniture in his store :)

Excellent sales person pitch experience. Akhter Ahmed was wonderful. Very patient.

Great experience from the moment we walked in the door. Danny helped us and provided exceptional customer service. We highly recommend Ashley Store. Thank you!

Riccardo was excellent. He was not pushy at all. He was very accommodating. When we wanted to see how the furniture went with a rug he moved a chair over so we could tell. I would go back and find Riccardo again.

Amazing delivery, very professional!!!

Hadar was great to work with. She was attentive, courteous, and patient. I am indecisive, and she gave me several options and talked me through them. I even came back to switch my order, and was still very pleasant. She's a true gem, a definite asset to your company.

A pleasant shopping experience. We were looking for living room furniture. We had the pleasure of working with Andy, a sales associate. He was friendly and knowledgeable. He was very flexible with our delivery times and dates.

Great service. Professional representative

I had a great experience at the Ashley Store. Andy the sales guy was very pleasant and respectful. The transaction of the purchase was smooth. I was greeted by the manager and other sale associates on the floor. Even though I had a miss understanding with the purchase discount Andy handled the situation very professionally. He did make sure that I did understand and that I was satisfied with his answers. At the end "yes" the discount was applied to my purchase. It was all a misunderstanding of part. Thank you for the excellent service. Audelis

Sam was excellent to work with. He showed me a variety of items that met my needs. He evaluated the space and measurements i had to help me choose the best selection. He was patient and made the process of buying furniture great. He provided me with additional information on other services and coordinated with me for delivery. When I had to make a change, he was there to help and made the process seamless. Thank you Sam

I would not recommend going there. They only want to serve you if you want to do a big purchase specially Dan. Would not recommend.

Very happy

Sam was a great help at the store for me buying a sectional that would fit up the stairs of my apartment!

Really disappointed. Went to the Store in Niles. Although they were friendly none of the stuff I like queen bed frame futons and chaises they have in stock or can be ordered. They tell me to order online!!!I want to see it first! How can I order something that I don't see???What kind of business moto is this?

Everything very important thanks

The sales person was one of the kindest; very helpful & informative.

Good Labor Day sales. Had a pleasant experience picking out a couch.

EXCELLENT service. Great friendly sales person.

Shoutout to Andy who was very helpful through this process. He made this purchase a positive experience for us!

Ricardo was wonderful and professional. He made my decision making very easy without any pressure. He showed me furniture he knew I would only be interested in and gave product detail. Very satisfied.

Andy Moreno was very nice and helpful. The recliner won't be delivered for a couple weeks so we can't give a complete review until it arrives.

We are very pleased and happy to have Sam.He really helped us to find furniture we liked.Very accommodating and very kind.He is a A+++ for your company.

Always ask for Hadar Zusman" honestly one of the best and professional person to work with. 100% recomended.

Omar was very helpful, attentive and knowledgeable. He was also courteous and considerate.

We were looking for a lift chair and were helped by a patient salesman who was knowledgeable and clearly proud of Ashley.

Great place very friendly staff Andy was the best great deals and easy to work with

Received only part of my order. I called, emailed and texted only to get a text late in the day that the second item was never loaded onto truck.

Sales person was very informative and showed me exactly what I Was looking for.

Jyoti was amazing and helped us find exactly what we were looking for fast! She is very professional and knowledgeable. Ashley is lucky to have her!

Attentive salesmen, good quality furniture at good prices, good experience.

I worked with Sam. He was very nice, and patient with me. Thank you Sam.

(Translated by Google) Very friendly and attentive, good price and quality. thank you victory (Original) Muy amables y atentos, buen precio y calidad. Gracias victoria

Knowledgeable, very helpful and friendly

Exelent service

Not bad furniture but the customer service is totally atrocious. Once they have your money and there is an issue you will spend hours getting a refund or dealing with them. No customer service in the store either.

I was looking for a certain kind of sofa and chair. A lovely young lady showed me so many and was patient when I needed to compare a few I liked. Back and forth ! No pressure! Finally made my choice and all through this she was lovely and had helpful input. Was glad I stopped in your store. I have been shopping around and happy I found your lovely store. Looking forward to having my. 😀 furniture

DO NOT BUY ANYTHING FROM THEM!!! My Boss purchased a power lift recliner and we tried to return it because it was to small & not comfortable. His feet are hanging over the edge! They refused. They said they do not do returns. So once you buy something from them you are stuck with it. I think this is wrong. So in my opinion DO NOT BUY ANYTHING FROM THEM!!! I’m quoting this right here from their own paperwork. on page 4 it says we are here to make sure you are satisfied with your purchase. On page 5 It states we are dedicate to providing exceptional service for all guests this is false in a very big way. They do not care about any of the customers all they’re trying to do is take your money.

The woman who helped me was so friendly and kind. The store was closing soon and she managed to get me what I needed quickly without feeling rushed.

Came in to buy furniture for my new apartment and a very helpful lady approached us named Victoria. She showed us great options in regards to what I was looking for and that was within my price range/budget. She was very insightful and kind. If you are thinking of shopping at this Ashley, I recommend asking for Victoria to show you exactly what you’re looking for!

We went to Ashley’s furniture to buy a new living room set ! When we had an issue with our delivery Omar and Atieh went out of their way to make sure we were accommodated. I would highly recommend Omar and Atieh to anyone and everyone. They went over and above their expected duties to make sure we were satisfied!

Bought several pieces of furniture at Ashley about 17 years ago and was satisfied with their customer service is the reason I made this most recent purchase.

I am extremely satisfied with my recent purchase at Ashley in Niles. Our sales associate Omar was very professional kind and helpful . So I got an amazing deal for 2furniture sets. He followed through the whole process, everything was as he promised and I greatly appreciate him. I got my delivery right on time. Have to mention the delivery team was great , they didn’t mind moving furniture around so I can decide where to place it . Omar & Ashley in Niles, thank you!

Great customer service. Have a lot of options and very affordable compared to other stores. Would definitely return again.

Great place to shop for furniture, excellent customer service as well !!

Hadar was very helpful.

Great prices !

Omar was so helpful!! He did an amazing job and was super patient with us! Thanks again!!

Danny was amazing!! He was so helpful and got us a great deal on our couch!! The next time I need furniture I will definitely come back and ask for him.

I was pleasantly surprised at how our saleswoman left us look and didn’t hover around us as we shopped. No pressure and was available as soon as we had questions. Furniture selection wa# good with multiple price points

The sales person, Victoria, was very professional and helpful.

I had looked at several upholstered beds at different furniture stores and online for quite some time. I decided to purchase an upholstered bed from sales person. Jo Merar at Ashley furniture due to her knowledge and professionalism. Now I will return to Ashley and buy more furniture.

Edit to my original post. After all the trouble with the store and store manager, my salesman Danny saved the day. He worked with me to get my issue resolved. He was in contact with me EVERY DAY. Thank God for him bc now all is perfect!!

Great salesman in Omar, HE gets 5 stars, but the prices there don’t :/. Not the salesman’s fault.

We bought a sectional a few weeks ago and hate it... we were never told there was no refunds. We thought if it didn't work for our living room we could return a part or two and even mentioned to the sales lady and she never said we couldn't so we assumed we could. Come to find out after calling customer service because obviously the store doesn't handle phone calls that it's all NON REFUNDABLE and you can't even exchange anything! All we wanted was to exchange the chaise to a love seat and customer service was rude and connection was awful. I think they have customer service in a different country by how bad the accent and connection was. Buyers beware!

Excellent service

Andy was awesome. Great assets to your company. Very helpful and polite!

Ricardo was very informative in helping our family find a living room set. Would definitely recommend him to friends and family members

Loved coming here for furniture for my new apartment. Atieh helped us pick out some great items and worked within our budget to get everything we could've wanted. Highly recommend this location!

After spending over 3K you would expect some semblance of customer service but we received none of that. We ordered a table and delivery with their "white glove service". They delivered the table after bumping it into every corner and wall imaginable but it turns out they were missing crucial parts necessary to actually put the table together. You'd expect any reasonable company to follow up and send someone out ASAP with the parts to assemble, right? Nope, it turns out we have to call every day for a week straight and receive different answers from every person we speak to. One person states "we've opened up a ticket", next person states "we've ordered the parts and will ship it to you directly in 7-10 business days". A week later we find out the parts were never ordered, completely unprofessional. It's virtually impossible to get on the phone with anyone from the corporate office so we've resorted to calling the store we placed the order from. Turns out they just want to make the sale, take your money and do nothing after that. I will definitely be joining the list of people who have reported this scam to the BBB. If you are reading this, don't be like me, go somewhere else--anywhere else! It's not worth it. If you purchase something from this store you better hope they get it right the first time otherwise you will be out of luck with half-made furniture just lying around your house.This is in response to the comment left by Ashley: We have tried to resolve this issue by contacting that number over a week ago. There is no help what so ever from anyone at this company. Don't take their response as an idea that they actually have a semblance of customer service because they absolutely do not. The worst insult has been they've only offered a $50 dollar Ashley gift card for this entire headache.

Hadar went above and beyond to answer all questions I posed and to work with me in using computer simulation to see if the furniture I wanted to buy would fit in my space and coordinate with the current wall and floor color! She was very patient with my questions - and I had many! :)

Best store Ever. Come visit me there:)

Andy Moreno was absolutely amazing. From the moment I walked through the doors, he was courteous, knowledgeable and personable. A great attitude and genuinely an asset to the company. Thank you Andy, I’ll see you again soon my friend.

Helpful, competent.

I was assisted by Hadar who made the process of purchasing a mattress seamless. She is quick to answer questions and provide recommendations. It was a great experience.

I added the 5 year furniture protection plan, 400$ btw. The sales associate said that if anything happened to the couch they would send someone over to fix it. I ended up having a rip in the couch but was told it was not covered because the rip was at the seam.. you know, the weakest point where any rip or tear would actually happen. What a scam.Edit: After reading through all the exemptions I am even more pissed. Every single thing that could possibly happen is not covered. If you are going to buy a couch here DO NOT BUY THE WARRANTY.

Our sales person is great! Jyoti was very personable and knowledgeable. She and the team helped with financing as well. We are definitely going back. Had many problems with delivery and some items fitting. Jo came to the rescue and helped us pick replacements and get them scheduled quickly.

DO NOT BUY FROM HERE. Updated: Still waiting on parts that were rejected because they had mold on them.... still waiting on customer service to get back to me. It's been 2 weeks of sleeping on the floor and they keep pushing me off. They also delivered the wrong color ottoman,( confirmed this with the store) They now tell me that they will not fix this and that im stuck.Their phones don't work, they had a nationwide outtage for weeks. You can't get a human on the phone. The delivery people and warehouse are rude and they will brush you off. They are now being aggressive and angry. DO NOT BUY FROM HERE.

Why is No one answering phones, I have been calling for 2 weeks and I can't get anyone to pick up and no one answered the texted support either. This is unacceptable you are a business someone should be answering phones not a autobot.

Had a very seamless experience buying a couch at Ashley! Hadar was incredibly helpful & got us a great deal so we were super grateful for her help & we are in love with our new couch :).

I bought a sofa set and Andy was very helpful. He gave me space to test coaches and chairs. He helped me find the best discounts which have me confidence when it came time to pay. He even helped me load one of the sofas that was out of stock and we had to get the display unit. I broke a lamp accidentally, while carrying the coach out and they were nice and told me not to worry about it. I will be back.

We had a really bad experience at Ashley Furniture @ Golf Rd in Niles. On the get go a female salesperson approached us and said "you are in luck as we are offering 4th of July 25% discount early". We were looking for an item that I found online, the 1st female salesperson kept showing a diff item and made me feel I was making up my story, she then said "you can keep looking for the mattress over there" and left us. When I finally found the correct item, I decided to look for another salesperson since I felt the first one was not very helpful - which was a big mistake! the second one was way worse! She immediately put my information in their system, found the item I was looking for and asked for my card. As a customer, I've asked her "Is there a 25% discount offered on this item?" SHe looked at me mockingly and said this is already discounted. I responded to her by saying _ I am jst asking as the first salesperson mentioned Ashley has 4th of July discount and I added that I do not appreciate the way she responded to me in a demeaning way, i said this calmly and softly as I was seating next to her. This salesperson is something else - as she responded "I AM OFFENDED BECAUSE YOU WERE ASKING ME ABOUT THE DISCOUNT, AND I DID EVERYTHING FOR YOU." For your information - First, as a salesperson you should have the decency to provide information such as promos, discounts, bundles, etc to EVERY CUSTOMER. A Customer asking this question is not an ATTACK to you but a LEGIT question from a customer to make a little bit of savings during these hard times. 2. All you did was put my information in your ipad - this is your role to ensure a merchandise is ordered through your system. 3. Lastly, value every customer - you are in the kind of business where service goes a long way. The way you treated me and my family was unacceptable and if you keep doing that to every customer - your store will eventually close.

Staff very helpful. A pleasant experience.

Purchased a couch and coffee table with the help of Hadar. Super helpful and quick to respond to my questions! 100% recommend going here for any furniture needs.

Very bad service, I bought a couch at the end of February, the couch was defective, they said they will send a technician to fix it the same week, 4 months passed by until they sent one, I had to make 100 calls to fight with them, finally the technician came to fix it, he said he can't do anything about it and they will give me a new couch and someone will call me to schedule the delivery for the new couch. Well guess what, it passed almost 2 weeks, no one has reached out, and now they have system problems they can't see anything in the system or after you get someone on the phone and get to tell your problem they put you on mute and that's how they fix the problem. Worst experience ever. Don't ever buy from them!!!

I came in looking to potentially purchase a dresser. Victoria answered all my questions. Came back the next day after emailing her I’d made a decision. She made sure to price match what was listed online as it was cheaper than in store which I appreciated. Chose to have it delivered and assembled for me much cheaper than expected. I’m overall pleased with my experience at this location, Can’t wait for my new dresser to arrive!

Hadar was our sales associate. She tirelessly worked, went above and beyond to work with our many requirements.

Excellent service,very reasonable prices,Victoria was one of the best sales person who made a difference 👏.

We had a great experience at Ashley at Niles. Sam was great all throughout our shopping process! He offered a few options and made sure we were happy with out choice.

Hadar bent over backwards to help my rather particular and demanding senior mom find a bed. It was a completely rewarding experience, a far cry from other furniture shops. Highly recommended.

I was overcharged by $220. The experience was great and I cannot wait to get the furniture.

Excellent service, fast and easy I was in and out satisfied with what I purchased

Stay away from this place!!! My parents ordered a bed/mattress with base at the end of May. They were guaranteed a delivery on June 2nd. The delivery came with wrong base. The second time they came with wrong product aswell. Their order has still not come to their house almost two weeks after the promised date. They have called the store, and have to deal with so much attitude after sending the wrong product twice. When they went to the store yesterday, the manager told them to call back today when the sales person is there. Why can't a manager not solve this issue. WHY DO THEy need to call back the salesperson. They have been saying their system has been down. How can a system be down for this long. They have not done anything from their part to rectify this issue. It is so hard on customers if they cannot keep their end of the promise,.

Worst customer service and delivery service. Stay away !

Stay away. Worst experience ever! Worst customer service, cant get hold of anyone and one of the worst delivery services..I will never shop here.

It was very good experience and they were very helpful and great meeting with them

I loved easy-going process of picking out something that fits my needs. No pressure involved and we left as happy customers. Our service given to us was excellent!

Andy has been a good representative for Ashley. He listened to me about what I was looking for and showed me items that applied. When I stopped in the next day, he was off but Sam picked up and answered my questions. The third day is when I committed. Only bad thing is the computer system outage.

We had a great shopping experience with Andy! He was so helpful.

Do not purchase anything from this store until their phone systems are back up otherwise you will have a very frustrating experience. We had a good in-store experience, and found what we were looking for at a fair price. However, they said that their phones/systems were down, and now we have no way to contact anyone. We are trying to schedule our delivery but there is no way to do so. Our credit card was already charged, but no one has reached out to assist in scheduling. If systems are down, then employees should be reaching out to clients who made a purchase to give updates or see if they are ready to schedule the delivery.

Amazing staff and product line!!! 💯 Victoria and Omar were awesome!!

Computer was down and no one called to tell status of order or schedule delivery

Employee knows his side of business.

Omar helped me out! He’s been responsive and very thorough of everything while guiding us to pick out the perfect mattress and bedroom set!

Waited 2 weeks for a delivery because not all pieces were available at the time of purchase. Removed everything the night before to now have 0 furniture because they did not have the complete order upon arrival. I can not get a hold of the location, and customer service insists on calling the store to resolve issues. STAY AWAY. They also stated I postponed the order when they did not have all the furniture upon arrival.

Knowledgeable and friendly staff made our decision pleasant and quick. Can’t wait for the delivery 😀😀

Sam was excellent!

I was highly welcomed at Ashly furniture with a team member offering to assist me. The manager was very kind and helped facilitate the process by explaining and showing us how to work the drawers of the dresser. It was closing hour, but we were treated as if there was nothing to rush about. Our purchases were all completed and with a discount on the furnitures. We were the last to leave the store, walked outside by the manager. I would refer a friend to this place in a heartbeat and I am still to go back for more funitures.

Good stuff and very kind

Great experience with Hadar. She is amazing and really knowledgeable. Happy customer 😊

Victoria V was the person who helped me and she was great she gave me a good price matching what I saw on the website. She was not pushy at all. When she presented offers and I said no she didn’t try and force me to accept it, she just kindly said “ok, I understand” then she would move on with your interest. She is a wonderful sales person. Kudos Victoria!

A big issue with this purchase, the manager Nigel was great and did resolve the situation, however I was lied to by the associate who sold me the item. I would not shop here again

Hadar was great to work with. She helped me pick out my family room furniture. she was very patient till I picked exactly what I wanted.! Thank you Hadar! I’ll be back for my dining room!

Hadar was so helpful to both my wife and I finding an awesome couch and dining set! Highly recommend.

Great salesman and good price

Great fast friendly service. Ask for Hadar. She’s the best!

Great experience! Hadar was very knowledgeable and helpful. She gave us enough time to shop but was available when we had questions.

Nigel is an amazing general Manager , he was able to work with our price and was able to make us happy .

Amazing service, and Ricardo is the best!!!

Excellent.

Bad service manager bad attitude,

Today we purchased beautiful furniture. The salesman Riley Naughton was very professional a sweetheart and polite. He gave my husband and I many options in colors, style of furniture and got us a great deal. I love to go to Ashley it is so relaxing and clean and has a large Variety of furniture. Thanks Ashley The Gonzalez’s

Victoria was amazing! We came in exhausted from looking at a ton of different furniture stores, and she was so patient and positive. The size we needed felt impossible to find, but she was determined to find us something we’d love. We are thrilled with the purchase and will be back to ask for Victoria’s assistance again :)

My sales consultant Omar Abubaker was excellent! Great service and attention! I got everything I want with a good deal.

Very good price! Amazing furniture!

Very accommodating and helpful.

Perfect! This is my 3rd trip to Ashley's and I highly recommend it .. Ricardo Silva your the best!!!

The store manager and sales team are the best. Highly recommend everybody going there.

GREAT service and extremely quick turn-around!

The service was excellent. The sales Rep. Jo, she is so amazing I'm happy I met her. If any one needs shop at this location please ask for sales Rep Jo.. she is the best.

Delivery was not as planned. The mattress I bought sinks in the middle and is unsleepable but because it’s final sale I was unable to return it. 1000$ down the drain .

Great service, with Tony as the salesperson and Nigel as the store manager, who are very friendly and accomodative to our needs.

Excellent service

I placed an order 2 weeks ago and wanted to get it delivered on the 12th of may. At that time I was told to do it 7 days before delivery which I did over text msg. Then, on the 10th of may, when I was checking the status of my delivery, I find out that delivery was never scheduled. By that time I received 6 duplicate charges in my credit card which locked my credit card. The charges were reversed but it put my order on hold. I had to call again to reauthorize my cc and schedule new delivery for the 16th and again I already received 3 duplicate charges in the last two days (total of 9 by now) and still waiting for my order hoping that i doesn’t lock my card up again. What a nightmare this has been so far

My husband and I were searching for furniture for a unique space and we were not quite sure what would fit. I'm pretty sure we were challenging as customers, but our sales associate Clay was incredible. He worked with us on several occasions during our quest and was patient, knowledgeable and very helpful. I hope Ashley Furniture knows and appreciates Clay's contribution to the store brand.

Be aware this store or this company in general has no return or exchange policy ,even if you receive a defect product. My dining table set came scratched I spoke to the customer services rep made a claim the same day it was delivered and notified them that I received a defected items and they sent someone who said it’s a customer fault and refused to exchanged it how it’s my fault if I reported the same day. Please NEVER SHOP there.

Very helpful and friendly!!

Omar was fantabulous. He answered all my questions and was very helpful. He was quite knowledgeable and friendly.

Victoria helped me chose bedroom set and mattress, she is amazing. Highly recommend her service.

5/17/23. I had a terrible experience with this store. I am updating my review. The sales associate, Danny D, put in the wrong information for our furniture order and as a result we received the wrong items. When we confronted him, he refused to take responsibility for his mistake. It was a frustrating and disappointing experience. I do not recommend this store and advise others to shop elsewhere. We have been waiting for a response back from customer service for about a week now with no response.

Danny was super helpful and was able to help us get just the right couch for us! I will definitely come back here for future furniture needs

Tony Snow helped us today and I have to say this has been one of my best experiences furniture shopping. Tony listened to our wants and needs and directed us to a few areas and let us take our time looking around. We never felt rushed or pressured. Thanks again Tony for such great customer service!

Danny and Nigel were very helpful in finding a new dining room set!

Andy is the man! Super helpful and kind throughout the process. Can’t recommend enough and so excited for our gorgeous new couch!

Danny and Nigel were amazing and very helpful! I will definitely go back to Ashley in NIles!

Andy was goes above and beyond and highly recommend him to help other Ashley customers!

I went to Ashley's store in Niles. My salesperson Andy Moreno was excellent. He helped me choose a great mattress and sofa sectional. Also helped me find 3 piece table arrangement that looks great with the sectional along with a accent cabinet. They all look great together. Andy was very informative and professional with a great personality. I recommend this store very highly!

Ashley furniture is the worst furniture store I have done business with .. I bought my sectional from this store.. my furniture was delivered on December 15, 2022.. My stuff came completely broken, mind you it has been 4 months and this Ashley company refuse to replace the damaged product.. Their customer services is even worse.. I have gone to the store, spoken to the very own top Customer Service Manager .., NO SOLUTION!! None.. no return calls no tech no parts .. nothing!! I am sitting on broken products.. And I can’t get nothing resolved.. Please my dear public DO NOT THROW YOUR HARD EARN MONEY WITH SCUM BAGS!!!

Absolutely phenomenal experience!!! Riley was attentive, courteous and helped me get what I needed. Nigel did an incredible job at being there when Riley needed a Sales manager to review the items I was purchasing. I was blown away by my experience and refer them without reservation. Thank you guys for the amazing experience.

Me and my wife walked in and Omar greeted us and let us look around and check up on us. great environment he not once made us feel forced to buy anything like other place do. Checkout was fast and easy!

Got a really nice sectional and a tv stand for a really good price with next week delivery and the salesman Bejoy in Nile’s made it happen

Showed up to Ashley Furniture & Home store with hopes of finding our first (new) sofa and chaise for our apartment and home, and we did! Our overall experience---the customer service, plenty of options in the showroom, price adjustments, and quality of products---exceeded our expectations. Specifically, our representative (Andy) who assisted us from the beginning of our search to the end of closing a final sale was knowledgeable, patient, and helpful at getting us the best price, finding a product for our personal needs, and getting our order delivered to us 72 hours later. Marcos, and his team, delivered our product earlier than anticipated and provided great communication throughout the delivery process and during set-up, remaining accessible for me to ask questions along the way. I would recommend this experience and staff, both in store and on the delivery team, to any individual or family looking to find their next home product.

Great store I talked to this guy name Reilly Naughton great dude and good customer service

Great store I talked to a guy name Reilly Naughton he is great best customer service ever

Great store and outstanding customer service by Reilly Naughton.

I would love to thank Hadar , she helped us and she was very patient and very helpful, she did everything for us and gave us her honest opinion, thank you so very much for all you did ..

Bejoy George was great!!!!!

Tony was great and very patient with us He answered all of our questions. We would decently recommend Ashley

Omar Abubakar thank you. We had a good professional experience with him. Good Customer service. We will do more business soon with you.

This place has the opposite of pushy sales people. I could barely get anybody to help me. This went on for about 30 minutes. And then, when I was seen to, I was told’ give me five minutes’ and then they never came back. Beyond ridiculous.

Found exactly what I was liking for. Decent price. Danny, the salesperson was wonderful. Great experience overall.

Excellent customer service from Saeid!! We are very happy! Highly recommend Saeid and Ashley furniture!!!

Sales person was very informative and friendly. Made the whole furniture buying process very easy.

Save your time and energy and go somewhere else. My sister was sweet enough to buy me a rocker recliner from here as a gift after I had a baby. But the recliner didn't recline after we set it up. I called them about it and they said someone would come to fix it on a Saturday but no one showed up. I even called to confirm Saturday morning and was ensured someone told come. I called back the next day and they said that the first agent I spoke with must have been mistaken because they don't work on Saturdays. After that, I had to call 5-6 times (with a newborn baby!) before they scheduled someone else. When the technician finally came, he just confirmed that the recliner wasn't working and it needed a new part. He said he had to order it and then have someone else come to fix it. After a week or so, I hadn't heard anything so I called. No surprise - they hadn't ordered the part yet and no one was scheduled to come. They said that it will take 7 to 10 business days for the part to come and then I have to call back to schedule a technician. I'm still waiting for it to get fixed. It's been over a month since I got this chair and still haven't been able to use it. Worst customer service ever - I'm never ordering from here again.

Attention whoever wants buy furniture from this store!!! I had the worst experience, I bought furniture from this store my salesman Atieh Ibrahim. He was very pushy wanted to make us sale he trick us to buy a furniture he never explained the exchange and return policy. We bought sectional furniture when they delivered, it was too big for our apartment, the right arm chair was broken and there was no space for Ottoman I asked the delivery guy to return it and I wanted to exchange it with something smaller, the delivery guy said I’ll take ottoman and the broken right arm chair, the rest you have 72 hours to return or exchange but first I should call the service representative, so I call them and made a ticket they said someone will call me in 24 to 48 hours, after I received a call service representative said it’s up to the store if the accept it or not. So I went to the store I explained Nigel Hengle the manger and also the salesman Atieh Ibraham, they suggested me to wait for other mangers decisions after few days I call them and they said we’re sorry we can’t accept it. Now I stuck with this furniture I can’t do nothing about it. Maybe you will be the next victim help the community by not buying anything from this store.

Terrible. I recently purchased sectional from Niles Ashley store. It is damaged and Ashley do not want to change it. It is just waste of money.

I love it here! Amazing service, great product and prices are good. Sam took really good care of me. Will definitely come back to see him.

Very friendly, my salesman listens to my needs. And help me make good choices to my needs and taste. The store manager was also very nice and helpful.

Our salesperson was Jyoti. She was extremely helpful, very polite, very knowledgeable with regards to the couches we were looking at and gave us a warm and friendly experience. We will continue to use her for our future purchases.

I have a wonderful experience at this store with Sam. He gave me very good deal, highly recommend this store and Sam, he was very nice knowledgeable and polite. Thank you 🙏🏻 10 stars ⭐️

They had a wonderful selection of everything. Sales staff was helpful. Worth checking out.

Amazing service!

Terrible service. It’s been over a month and 4 different deliveries and I still have not received all of the pieces for my bed delivery

We only had this sofa for 3 weeks before it broke in 2 places. We've called several times over the past 11 days and are still awaiting a call from service just to schedule a visit from with a technician and they don't take returns unless you ordered online. And I see that there was a reply from the store so we did follow up via email and Facebook Messenger and phone. We were told we'd hear from a technician on 4/10 but here we are at 4/15 with no response yet

Customer service is very bad! I’ve bought a furniture from another store where stuff was really polite.

Took only 3 weeks for this to happen to my sofa sleeper And after 11 days we are still awaiting a return call about repair.They don't take returns I guess I should have read reviews first period

Terrible delivery service. Ordered two beds both came with missing and broken pieces. Trying to schedule a delivery time to receive the missing parts is a nightmare. The photos are after the 3rd delivery attempt. Update: i am now being told a third party technician will need to come and inspect the bed and decide if my parts need to be replaced, for a brand new bed still missing parts…. Another partial delivery and still missing pieces for the bed. It has been over a month and we still don’t have a safe bed. DO NOT SHOP AT ASHLEY!!!!!!!!

Great experience. Good selection of stylish and quality pieces. Jo was really helpful.

My sale rep was so nice and the process smooth. Mr.Dajani was nice.

Omar was very professional and helpful.

Ashley has the worst customer service I ever encountered. I had an issue that was dragged by the customer service representatives until it could not be resolved. Very disappointed and I will never purchase Ashley products/ items again despite the fact that I like the product. I would not recommend to anyone.

Big location with lots of different choices. Very professional and helpful, a big thanks to Omar for his expertise and attention!

Staff was helpful,polite and well trained

My in-laws worked with Omar for some furnishings and he was wonderful to work with and the experience was great.

Item's destroyed when delivered and assembled and customer service can't resolve issue smoothly, you have to go through obstacles!! I purchased a bed in February 2023, and here I am mid-march and still no bed!!!

Excellent

Amazing customer service from beginning to end. Very happy with the selection and will most definitely be returning for other items in the future

Very nice the people, and helpful

hadar zusman Professional/Specialist in mattresses, she is the best, she has the attitude of a champion, she is very kind, my wife and I had the most beautiful experience in this store since the salesperson Hadar Zusman listened to us every minute, guided us and the best and was interested in satisfying all our needs when you have a nice attitude you can be seen and you radiate it to others a thousand thanks and we hope your dreams come true 🎬🎥📸 thank you very much 10/10

Initial experience experience was good but there was a saleswoman who was rude. Won’t ever shop at your store again. Will share my negative experience with friends.

Not a good place to purchase the furniture. Had a bad experience. Would never buy or recommend Ashley

Great place but a little pricey

We love Ashley home furniture store in Niles they are very friendly and Specialy Danny he help us for our every purchase.

We were immediately greeted by Atieh but not hounded when we said we were just looking around. I appreciated that. We went around the store a few times. Good selections. Great Presidents Day sale. We spent less than 4K for 2 sofas+ottoman and a bedroom set. Once we were ready to talk to the rep that greeted us he answered all of our questions and concerns. Made sure we walked out of there with a price we can wrap our head around. Thankfully our items were not backlogged and we got our first requested shipping date which less than 2 weeks from our buy date which was perfect for us.

(Translated by Google) The boy who helped us was very kind, very good prices (Original) Muy amable el muchacho que nos ayudó muy buenos precios

Tony was great, helped us find the chairs we needed.

Ordered a couch in person and set a delivery date of two weeks from the time of the sale. The delivery date comes and goes with no delivery. I call customer service and they told me that the salesman shouldn't have set a date because my couch wouldn't be available until a week after the date he set. If they try to set a delivery date when you order something, don't even bother. It's just a lie.

Andy my sales person was awesome, very knowledgeable about what I was looking for.

nothing have 50% off this is fake

Oleg is very professional and helpful person, we really appreciate his advices! We’ll coming back for more furnitures!

Sam was fantastic. He was patient and gave us the time we needed to decide on a couch. He informed us of all the options that this particular couch set had. He also helped us with the options of purchasing this couch. Thank you, Sam. We'll see you the next time we are looking for another piece of furniture.

Tony was great!

Ricardo was the absolute best. Very attentive and helpful

We came in to purchase a Chest for our bedroom. Thank you Sam for helping us! Great customer service. Definitely will be returning.

I bought king bed from Niles showroom ...the worst ever experience so far. I am still struggling get my faulty part fixed. They don't bother for customer. Product has an issue and they are least bother to keep customer updated for any delays. The new parts are lying all over my house for last one month and I have been calling the customer service for fixing it but they are not bothered about it. Ashley is too big to value their customer who has made them so big.

Wish i could give zero stars.. Horrible customer service They have outsourced thier customer service team to phillipines Its a nightmare to deal with them Its been 2 months, im trying to claim warranty on a power recliner i had purchased from them. And it’s a mess.

This was our first time shopping at Ashley. We were looking for a new sofa. Our sales person Helen was amazing and patient. She took her time with us and didn't rush us.

Very friendly. THANKS.

Very nice salesman, prices are very good

Great staff and a good selection.

Todo estubo muy bien la persona que nos atendió fue muy amable con gusto recomendaría a alguien

The associates were very knowledgeable friendly and professional I will be shopping there again

Great service, ask for Ricardo. I was able to get more credit.

Hadar Zusman was awesome! Thank you so much for helping us!

Great

Had a great young lady Jo Merar help my daughter and me. Made everything easy was very helpful and friendly.

Ashley has a good selection and my salesperson (Andy) was great. The assistant manager was very nice and personable too. I found what I was looking for, and couldn’t be happier.

It’s been my second time shopping at Ashley and I will always go back the service at the store and the delivery is the best!! Great experience!

Great experience. Salesman was very friendly and professional.

If I could give 0 stars I would. Do NOT, I repeat do NOT buy your furniture from here. They are not punctual with delivery promises nor do they bring the furniture in new boxes. The delivery guys have came over 5 times with the same problems. The furniture is unwrapped covered with a blanket even though their is a note from us saying we want brand new furniture in the box unopened. The delivery guy even said the furniture is used. Are you kidding me!? This whole process started 3 months ago and is till on going. We have half of our furniture and half is still who knows where. Save your troubles. GO SOMEWHERE ELSE!

This place is basically made for RICH people only.

Very satisfied with the help and the whole experience of buying a couch and a mattress.

Excellent customer service!!! Was able to walk out of there as a happy customer. Will definitely come again!

Very bad experience with this store stay away, this business is run like a sleazy car sales people, the store is a franchise. They will not honor corporate laws and rules, also, the store manager name Nigel, very dishonest person do not do business with this store!!! Be very careful if you need to return or exchange item, they will not honor it.

From the minute I walked in, all I can say is outstanding customer service. I was fortunate to be greeted by Victoria Venetsanakos, she took time to walk around the entire store with me (at least 4 times!!) and answered all my questions. She is very friendly, patient and never made me feel pressured to buy something. I did end up purchasing a few things, will be going back. Thanks Victoria!!

Tom Stanil was great! He helped me find just what I was looking for!

Greeted by Hadar. Asked how she could help. I explained n showed picture of item. She looked up item. Perfect we order item . Hadar was professional excellent customer service skills understood my needs and closed my order provided date and time of delivery. Wonderful employee!!!

The people there were very friendly and helpful and I got a great price on a new

Great selection of furniture to choose from; received exceptional service and assistance from our sales rep Jo! She was super attentive and helpful. Jo answered all of our questions about the couch and bed/mattress we chose. I definitely recommend this store and Jo!

I didn’t even want to give them one star. They delivered a table that was obviously a return because it was damaged. I called the customer service ( they work from home) he asked me to send pictures which I did and he never followed through with the exchange. Ashley says so sad too bad! They said they would not even give me a credit for the damaged table. Acted like I was overreacting. Please don’t do business with ASHLEY THEY DONT CARE ABOUT CUSTOMERS!

When I purchased a piece of furniture ($2449!!!) I ask about return policy since I wasn’t sure it this piece would fit within the frame it supposed to be placed in, I was told that I can call within 3 days after delivery to return it if it didn't fit. I called the store on delivery date and told them that this piece of furniture didn’t fit within the frame. I was told only then that there is no return policy and that I just have to accept it. The store manager was very rude and didn't care to help and I feel that I was scammed. Be aware! I will never shop in this store again!…

When I purchased a piece of furniture ($2449!!!) I was told that I can call within 3 days after delivery to return it if it didn't fit. I called and was told that there is no return policy and that I just have to accept it. The store didn't care to help and I feel that I was scammed. Be aware.

Riley was great.

Sam has excellent customer service and was very helpful. Great experience!

Reilly was very professional, patient and answered all my questions.

Sam was very helpful. He was available but was not hovering. Thank you Sam.

They were supposed to deliver my stuff on December 14, they did not, i didn't even get a phone call. Finally4 day later i got a phone call saying they rescheduled my delivery for the 21, but 2 days later they rescheduled again until the 28, what a joke.

Great customer service

What's great verbis great people special Victoria very professional girl yes very sweet girl and so respectful great service

Very friendly and efficient staff.Niles branch Mr Omar was very helpful.

Omar and Helen hooked me up and my wife up with some amazing prices. My wife and I were pleased with the new bedroom for us and our children. Been buying at this location for over 4 years now. Ask for Omar or Helen.

Only TV stand is assembled from the store and rest of its parts were unassembled. The sell-person told Ashley will come and assembled therefore I paid. Only middle portion of TV stand was assembled from there because the bottom part have lots of holes 🕳 and damage. I requested them instant That take it back. They deducted money before the delivery. I sent photos on 15th of December and I went to the store and show the manger D and she gave me a number I called on 20th of December she asked me to send the photos so I sent again. I always got the reply that someone will call you back within 24 hours. I never get any call and hear back.............every Sunday go to store. We met the store manage this Monday on 2nd January 2023 and she said she will figure out very soon and convinced to come next Monday . Yesterday on 3rd of January, we opened the boxes and fixed furniture. At store sale-person showed and we paid for piers with doors. And we got piers with open shelves with lots sandstones, just like book-shelf. I feel 😪

Very bad service & customer care. I wish I could give them 0 star

My mom has been a very loyal customer for a long time and I am not happy that certain things she had requested during the sale were ignored but what drove me to take time to write a review was that when I called the store to resolve any issues every manager was busy , and when promised someone would call back day after day. They didn’t. They clearly do not take customers seriously.

Good variety of options. Helpful, friendly service by Atieh Ibrahim. Never pushy.

Everything went fine. Expecting the table delivery in a few weeks.

As many people said in review, their customer service after purchase is terrible. No one (SA at store, call center, email) takes responsibility. We purchased sofa in July. After 2 months waiting, it delivered broken. We contacted SA at store, call center and email multiple times, however no one get back to us properly.

We needed a new bed. Not a mattress, just the surface upon which to put a mattress. The bad: -They have almost nothing in-store. We were actually looking for multiple things and ended up buying elsewhere because Ashley had like 6 beige couches and a few leather sectionals and that was basically it. Anything even vaguely interesting was online only, and on no planet am I buying a large piece of furniture online, sight unseen. Not even fabric swatches so you can see what the color options are. -One sales person told us the warranty would cover poor construction (our last bed was less than 3 years old and the center frames had all broken) and the next sales person said no, the warranty basically only covers if you spill nail polish on the bed (his example). So we were sold on a warranty that we then learned would not be effective. -We said we were keeping our mattress, but that's all we had from our previous bed. We were not told we needed to buy anything else. -It took almost 5 months for our bed to arrive, during which time I heard from Ashley a whopping twice with updates on what was happening. -It was $870 for a queen sized bed frame. No bells or whistles, literally just the frame. -When it was delivered, we learned we needed a box spring, a thing I have not needed in 15 years, because this almost $900 purchase had literally no where to actually put the mattress. We were not told this at purchase, despite informing our salesperson we only had a mattress. There's no central support on this bed frame, so I am not optimistic about it's survival. The intense chemical smell coming off of it has not dissipated yet. The good: The people who delivered were communicative, quick, and thorough. They cleaned up all of the boxes and packing materials, and even gave me suggestions where to quickly get some sort of box spring or platform to put my mattress on so we have somewhere to sleep tonight. Just delivery? 5 stars, great work, super happy. The sales department? 0 stars Customer service? 0 stars The furniture? I'll give it 2 stars. The smell is pretty off putting and we have to buy an entire central bed frame to support the mattress (unless box springs start floating in midair, there's nothing to hold it up) so functionally we spent $900 on a headboard made of MDF. I am SUPREMELY bothered, and if I had the ability to return this thing and get my money back, I would. The best I can do is strongly encourage others to buy elsewhere.

TERRIBLE. I'd you want to pay a good amount of money for furniture that will not show up to your house on the estimated time go to Ashley. It is ridiculous the amount of times the delivery times are changed and Ashley doesn't take absolutely any responsibility. I got a piece supposed to be delivered 6 months from purchase day. And I was ok with it. Close to the 6 month, I call and it was re scheduled for about 3 months more, one month after being re scheduled for the first the time, it was extended again few more months. In total, over a year wait for a piece was supposed to be delivered in 6 months. The store refused to give me back my money although the contract say money reimbursement is case to case review, and you need to cancel 3 days prior delivery day. My delivery day was about 6 months from the day I requested my money back as they keep postponing it. Not my fault and they blanty refused to give my money back! Anyway, they refused to give me my money back, changed my order for another piece that was available immediately and it was delivered the next week. It was not the one I wanted and ultimately need to expend more money in a box spring... It was a terrible and stressful experience. I do not recommend Ashley to anyone that needs furniture. It is also very overpriced. Getting furniture should be a happy experience. This store will kill the happy memory.

What an enjoyable experience. Sales person Danny Dajani greeted me and inquired what I was looking for. Then he allowed be to look around without crowding me. He would spot check with me intermittently and answer questions and explain prices. We had a very enjoyable conversation while completing paperwork. This is the type of customer service that will bring us ( the customer) back to your store. Thanks Danny, Dr. Carol L. Ingram

I know exactly what I was looking for and the price I was willing to pay they did a great job helping me with doing just that

😁😁😁

Reilly provided us a lot of help for our decision. Thanks!

It was a pleasure doing business with Reilly. He was very professional and helpful. He also helped me by giving me the online sale price compared to the regular price in-store which was very helpful.

Customer service is the worst. It is very difficult to get through the 800#. If you have an issue after the delivery due to the installers fault, it will take months to get someone to help you. Their customer service and deliver/installers are outsourced. If you are outsourcing, hold them accountable or actaully try to help your customers. We do not recommend to anyone. Do not reply to call or text we have.

Walked in to see if they had an item sold by Amazon, they did (I purchased 2 items). Thomas Stanil was very courteous and helped with my purchase, the nicest guy that could help you at Niles location!

Very good

I bought all my furniture here at this Ashley Furniture and it has been a disappointment to say the least. First, the sales person convinced us and raved about the Storm pillows and we bought two of them. They started to go flat and kind of flimsy already and we just bought them in April. Then, she suggested we buy a $200 mattress cover for our Tempur Pedic that's water proof and supposed to collect all this sweat and what not that could be damaging for our mattress. IT IS NOT WATERPROOF. We have a 9 month old baby and a cat. so we decided to buy all these things to protect our $5k mattress and have a more restful night's sleep. Well, urine got on the mattress cover and soaked through it on to the mattress. I tried to clean it but was not successful. My fiance is undergoing chemotherapy, so he cannot inhale these types of smells. We paid over $11k on our furniture and we only have a 1 year manufacturer warranty. I don't know why she wouldn't have added the extended warranty for things like this. The living room couch cushions constantly move and I have to push them in. The dining room table looks so beta up with uneven panels. I figured it was just that kind of look, but crumbs go in the creases and it's so annoying to clean. Nothing is up to par really. It looks nice and all, but just not IT, you know? Like I said earlier, we bough all our stuff in April. We are now in November.

The sales consultant- Andy Moreno is the BEST! He was really helpful and professional. We had a great experience.

Ricardo is the best, there is no doubt about it. We visited the Niles, Illinois store a few times and were naturally inquisitive before making a significant purchase of this nature (as furniture always is), and Ricardo's vast knowledge (he has years of experience in this field and truly is a bona fide expert) was so helpful as was his attention to detail and extremely friendly and accommodating demeanor. As a matter of fact, we were made to feel so comfortable that we returned for additional purchases. The staff here, at this location, is the best, and Sara is also a significantly outstanding and friendly attentive representative as well, as are the management and staff (so a special thank you to all of them!) .. After visiting numerous stores throughout the Chicagoland area, we do have to say that Ricardo is our "go-to" man, and we're definitely coming back to make some more purchases. An extreme thank you to Ricardo, because like Michael Jordan is to basketball, like Ric Flair is to wrestling, like Walter Payton is to football, and like Muhammad Ali is to boxing... THAT'S what Ricardo is to the customer service and expertise in the furniture industry! The furniture is awesome and it looks fabulous!

I had very Pathetic experience don't recommend this place their attitude bad once you buy after that they don't listen you you have to talk customer service on phone take ages to connect. 4 months ago I bought children furniture & a bench worth $1200 & they delivered one item damaged worth $86 they didn't return I opened the item saw crack so I didn't open take it to store said we don't do return here call customer service send pics nothing happened after I left that item to the store Manager said you can't leave item here I said I buy from here & I leave here no refund & exchange noone contacted . Even though I bought dinning before.

My wife and I went in there yesterday. Looked around for about 20 minutes, were never greeted by any salespeople, which I have to assume is because we weren’t taken seriously. Bummer, we were ready to spend some good money.

Great selection and our salesman Danny was very helpful and knowledgeable. A very nice experience!

It's ashley cheap furniture.

Terrific experience, Ricardo helped us find exactly what we were looking for and was available to answer questions but was also laid back and let us have space walking the floor until we came back to him with what we liked. Would really recommend going here after our experience today.

Thomas was great at helping me select the right bedroom set. Give him a raise!

Furniture late delivery dates changed items delivered week later order not completed damaged piece have to wait another 2 weeks just bunch of lying people can’t call customer service. System put You on hold then hangs up the call to if You get any one at answer they either hang up immediately or play the game like there’s something wrong and they can’t hear You . Everyone has amnesia they don’t remember what they promised You !!! Word means nothing with them!!! They have your money and don’t care anymore!!! I hope owner reads this and see himself what shady company He Runs !!!! Run away do yourself a favor!!!

Outstanding service by customer service informing me during the entire delivery process The delivery was on time, handled with care by the delivery crew.

I have been a customer with Ashley Furniture for years and I can honestly say I am always happy with the service provided. They give you every detail to ensure that you get the exact look you were going for when picking out pieces. This last experience was by far one of the best. I don’t have the card next to me but I was helped by Sam who was wonderful in every way; he was very patient and attentive to me and my fiancée! Would definitely recommend! 10/10

Wondered in seeking a new sofa. RELAXED look around feel and then Sam Mirhasani assisted in a detailed review of my likes. Whole new feel to this store. Go see Sam for all your needs. My new beautiful sofa comes in just two weeks. Thanks again to Sam!

Atiah Ibrahim was a great help and very patient. He took the time to make sure he answered all the questions and explore different options with us. I am hoping the quality at the time of the delivery is as good without any damage.

Omar was amazing!! SO helpful and friendly and helped us get the table and couch we were looking for!!

Our Sales Associate was Andy. He was amazing and made everything easy and simple. I was in with my mom buying furniture for my first apartment and he made the process stress free and got me more excited for this new chapter!! 10000/10 experience. Thanks Andy!!!!

Good furniture selections.

Stay Away From this butcher shop , shipped wrong furniture to my home took another 4 months to get our order , and tried to cancel my order and the wouldn't , AND GOOD LUCK GETTING OFF THEIR MAILING LIST , ITS A FRANCHISE AND AND WILL CHEAT YOU ANY WAY THEY CAN

Sales lady, Hadar, was pleasant, helpful, knowledgeable and patient.

STAY AWAY!!! They quote you 2-3 weeks, 4 months later I finally got a call. Unresponsive customer assistance. Came to the store to check on order, was told they had no idea when it would be ready. Came back to the store to cancel the order. The ONLY person that can cancel was “going to grab coffee at Starbucks and would be back in a bit.” Overheard all sales agents quoting customers 2-3 weeks, THIS IS A LIE, do not believe them as you will be sorely disappointed. Stay well away from this place. They had 11 (I counted) employees standing around doing nothing, yet the ONE person that could help me was grabbing Starbucks. Must be nice. Still not resolved as she didn’t come back in the 40 minutes we spent waiting at the desk. This is an absolute joke of a business!

Too complicated of an experience. They put insurance on products even though we did not want to. The next day we had to cancel some items and threatened with a cancellation fee, if we did not keep one of them. Delivery service was terrible, as they could not find the condo garage and only called once, and then left without calling again to state we still have a problem finding it. Then customer service called to reschedule delivery. They said one of our sofas would come earlier by next week, so we can schedule for then our missed delivery. Today, we learned that both are backlogged until 10/29. I now have to order another piece of furniture, and just did at Bob's furniture with delivery schedule in the next four days.

The sales person Ricardo was very helpful & gave me time to walk around and look at the different sofas by myself. He suggested using their 36 month interest deferred plan which made it possible for me to purchase the 3 pieces of furniture that I wanted. I was surprised at the large selection of sofas. It was a great furniture buying experience.

Our salesman Ricardo was very nice and not pushy. Helped us get the best deal! Great service all around

Excellent. Tom. Was awesome

Jyoti was great! She explained everything to us where we understood pricing/financing and she was very attentive to our needs.i especially liked that she didn't make us feel pressured to buy.

I've had more issues with this company than I can recount. I ordered the Cambri couch in January, didn't receive it until May. While I paid for white glove delivery service, the couch frame and fabric was damaged when the technicians put it together (which they let me discover on my own.) After multiple circular phone calls, it was disclosed that even while a technician would be unlikely to fix the frame damage in my apartment, they would need to send one before anything else was done because "this is the process." The first technician never showed up on the scheduled time. The second came and confirmed that he could not solve the issue; a new part would need to be ordered. Five more months progress, and the new couch section still hasn't arrived in the warehouse. Today I received a call that the couch section has arrived to the warehouse, but Ashley has the incorrect address on file for me; to avoid confusion, I must go to a store to update the address, I'm not able to do so by phone or online. Never mind how Ashley has the wrong address on file for me even though they completed the initial couch delivery at this location (?)... my new couch section will be kept in limbo until I make it to a store to update their mistake. I've never had to deal with such draconian processes and such idiotic customer service.

Went up there a few times. They have a good selection of furniture and most price ranges. Staff is friendly enough. Would suggest going here if you're looking for something

Danny did a great job of helping us once we knew what we wanted. He went over all the options and current offers to help with pricing. Very helpful in terms of delivery and overall service.

We worked with Tom (ASM), who was phenomenal. Got our couch ordered and we'll be back for more for sure. He got us a good deal and set everything up. It was way less painless than I thought it might be and I'm hoping to be just as ecstatic when we have it delivered.

They lie about what they order just to make the sale...then disappear when you try to get any type of customer service to correct THEIR error!! Never ever will anyone in our family do business with them again!! BUYER BEWARE!!!

The piece of furniture purchased was to be assembled at delivery site, we were told , but they only delivered and required us to have paid for the assembly contrary info received b4 purchase.

Great service, Andy was very helpful and made it simple . Im looking forward to the arrival of my sectional!

Waited over a year for 4 chairs. Told 4 chairs ready for delivery. Called me back and said only 2 chairs available. Waited several months, called and mysteriosly two chairs were ready for delivery. Delivery came and 1 chair fell apart. Delivery people were able to fix the chairs minor issue.

Scammers store

I bought an expensive tv stand for my 65 inch tv. The stand is beautiful, but one of the glass shelves does not fit quite the way it should and the wood shelf is missing one of the four tabs that holds it in place. Hopefully, these small issues can be resolved quickly.

Terrible service

The ordering of the furniture and the delivery process was excellent. Unfortunately one of my lamps was broken upon arrival. And the loveseat was missing the legs. I’m not sure how long I will wait for the parts.

Great products and prices. No pressure sales from the sales people and just the right amount of selling.

Greeted promptly and professionally

Since October waiting for our furniture. It has been almost ONE YEAR we have been waiting. We have videos and audios of them PROMISING AND ENSURING that things would be delivered in a certain date at least 30 times. They don’t return money and they don’t deliver the things we bought. They STOLE OUR MONEY, THEY PLAYED WITH US SEVERAL TIMES. There is no solution. This is an unbelievable situation. DO NOT WASTE YOUR MONEY AND MENTAL HEALTH WITH THIS WORST BUSINESS EVER. The pics below show pieces of furniture everywhere and mattresses on the floor because they didn’t deliver the beds. I REPEAT: WE ARE ONE YEAR WAITING. Just fake promises all recorded.

It's a furniture store

It was excellent, went much smoother than I anticipated. Victoria is very knowledgeable and extremely tactful and business-like woman. We are glad we met her and will tell our friends (already did some of that), coworkers and even strangers about that pleasant experience we had. Highly recommended!! :-)

Victoria provided us with a fantastic experience! She was polite and helpful, but not pushy. She asked good questions so she could understand our needs and show us items to select from. She was thorough with the pricing and paperwork and made she we understood everything. What a gem!

Thomas was very helpful, thorough and patient.

The selection is great and the people are awesome - personally worked with Reilly and Nigel and they were more than helpful and very patient. Helped me find the best deals and pieces for my price range, configured different combinations of pieces for different ranges of financing. Great experience.

Victoria was the best.Very knowledgeable and professional.When I buy again,I will buy from Victoria at Ashley.Ristina

Victoria was very professional and knowledgeable. Great service.Will deal with her again.Thanks Victoria,Rusty Pino

Andy was amazing and very patient! I was so indecisive and he was helpful and extremely understanding! He also helped me get a great deal on the sectional I wanted that was a little more than my budget! Awesome service and staff!

I spoke with Ricardo Silvia on August 20th about a piece of furniture he told me it was in stock and I would have it before the holiday UNTRUE... I RECEIVED A CALL A DAY BEFORE IT WAS SUPPOSED TO BE DELIVERED AND WAS TOLD AT EXTRA 2 TO 4 WEEKS WHEN I CALLED CUSTOMER SERVICE THEY TOLD ME AFTER THE HOLIDAY SO I CANCELED MY ORDER

Store associates were outstanding and their customer service was excellent.

Everyone was very friendly and helpful

Great sales experience. Staff was knowledgeable, patient and very professional!

Love Ashley Furniture Store!! First time shopping there. Ibrahim was very friendly and super helpful!

Quality furniture at affordable prices. The right price. Adjustable piece by piece sectional just the right size to fit in my apartment. Salesman Bradley was amazing! Give him a raise!!

Wait for more then 1 year then the items arrived without the legs and probably used, the driver are rude. The same situation for the previous other items

I have ordered a bed set and has been waiting over a year. This is unacceptable, because when I went in the store and asked an associate to tell me a current expected delivery time for the bed. He told me that it would be within a month. This is clearly a lie. Your associates lie to secure a sale and then ask people to wait due to your vendor delaying the delivery. You are supposed to give an accurate estimation and ensure that your vendors deliver the product on time. telling 1 month and not delivering for a year is absolutely unacceptable. It is border line a scam.

Highly recommended, excellent customer service provided.

I cannot say I found anything really nice for a bedroom there. Also the door is very dirty…

Amazing service, as usual. This store always has some good deals and multiple options for a delivery!

I cannot say I found anything really nice for a bedroom there. Also the door is very dirty...

Nice selection but have to order furniture just a show room.

If I could give my experience with Ashley Furniture 0 stars, I would. My husband and I purchased a new master bedroom set (mattress, bedframe, chest of drawers, dresser & mirror, and two nightstands) and barstools for our new home back in April, $7,500 total. We were told there would be delays in getting our furniture and understood that. In July I got a call from Ashley that part of our order was ready to be shipped (barstools, dresser, chest, mattress, headboard but not the footboard) and the rest of the order would be ready in the beginning of August. I told them to hold everything until the complete order was ready for delivery. The new date came and went, and no one contacted us to schedule delivery. I called customer service and was told that the barstools were not ready, and they were still waiting on the headboard. I said, “wait, last month we were told the barstools and headboard were ready but now they’re not?” After getting absolutely nowhere with customer service and a supervisor hanging up on my husband, he decided to drive to the store we purchased from (60+ miles roundtrip). We were told to accept partial delivery because pieces of our order were being taken to fulfill other orders! So, we had partial delivery scheduled for yesterday. The chest of drawers arrived damaged and so did one of the two nightstands. We refused delivery on those items. While the delivery guys were moving the dresser to the room, the stain from the furniture rubbed off all over our cream-colored carpet, no fault of the delivery guys, it was the furniture itself that maybe didn’t cure long enough for the stain to absorb. Now we have black stains on our carpeted stairwell, hallway, and master bedroom! The delivery guys called Ashley and we spoke to the representative who emailed me asking for photos. I sent photos and was told we would have to wait 72-hours for a response. Unacceptable. We have waited since April for this furniture, been put on hold to get status updates for hours at a time, and then were delivered damaged furniture and had our carpet damaged, and now I have to wait for someone to contact me to fix this situation? Where is the customer service? This has been the worst experience and if I never have to step foot in an Ashley Furniture store again, it will be too soon. My next review will be with the Better Business Bureau because I am so frustrated with the lack of customer service and support from this company. UPDATE AS OF 11/8: Still waiting for furniture. Ashley constantly rescheduling false delivery dates. Today I received a text my order is ready for delivery on November 10. Yesterday I received a call it was November 19. I called customer service and they told me November 22 and tried to connect me with the store but no one ever answers the phone there. Clearly this company HATES their customers.

Ur the worst, long time & bad quality

The sales person Danny was very helpful and nice. He explained everything clearly.

The dispatcher and the delivery teams are awful. I’ve ordered a two part desk in April and getting text messages I’d be getting them since July. But on the delivery date, they call me back that one of part will not be coming so things won’t be delivered on that day. I understand that things don’t always go as planned, but three times in a row with the same furniture? Come on… just give me a real date of arrival and stop misleading me with time and date that cannot be promised. Don’t get me wrong- the salesteam are awesome, but the dispatcher and the delivery teams need an upgrade witn their system and I am sorry that I have to leave such a bad review but I’ve had enough.

Product Quality and customer service

Don’t shop ever here bought multiple products under so called sale had to return multiple items due to being lied to about availability and ship times being months into the future more that was told during the sale. Lost every discount given due to the return so the items I bought were overpaid for, they will cheat you too. I Had trouble with the front desk not wanting to return our items and also over a month to get the refund for returned items. Do not go to this Ashley Furniture the salesperson Nigel is a liar and messed up our order from the get go had to drive back to the store numerous times and all the staff were difficult through the process as well. Stay clear of this place at all costs. Can’t give 0 stars but I’m taking the one I had to give on this review away right now.

Very disappointed! We placed an order in November 2021 and are still (August 2022) waiting for our order to be delivered. Zero communication from the store. No emails. No texts. No calls. After contacting them for n number of times, we are promised a delivery date that never takes place. Every single time we contact them, they give us a date 2 weeks further. But the delivery never happened. I wish they were honest about their delivery dates and maintained a little communication with the customers. Do not trust them with the delivery dates!

Great customer service! All of the staff members were friendly and attentive. We purchased a beautiful sectional at a very affordable price. Hassel free. Andy (salesman) was very knowledgeable, friendly and helpful. Andy answered all of our questions and made our purchase run smoothly and quickly. I highly recommend Andy for your next furniture purchase.

It was an awesome experience. My furniture that I bought from Asley's Home Store in Niles, Illinois was delivered on time. I love it. Thank you.

Great shopping experience, nice store lots of choices

All the furniture is very high quality. The sales staff is very professional. Our saleswoman, Hadar, was very sweet and a pleasure to work with. We will definitely shop here first for our future needs.

We purchased a couch from Ashley Furniture (Niles, IL), and had it delivered within this past month. While shopping in-store, we had a great experience with one of Ashley's sales representatives - Andy. He was attentive, professional, communicative, and always had our best interest. I would highly recommend going to him if you're shopping in the Ashley Furniture store in Niles, IL. The only reason we're giving a rating of 2/5 is because of the poor delivery experience and non-existent customer service. The deliverers were careless while handling the couch, and one of the pillows was laying against the bare concrete road (reference attached picture). Also, it looked like there were minor dirt spots on the couch (reference attached picture). We contacted Andy to tell him of this, and he helped us out by providing useful information as well as Ashley Furniture's customer service's contact information. We contacted Ashley Furniture customer service twice. However, we have not heard back from Ashley Furniture's customer service team.

Sales associate was extremely patient and helpful!

Good sales approach! Kindness and Good attitude in the part of Ricardo was a definite plus for me.

Clean well organized store. Staff was not overpowering or pushy. Very polite and knowledgeable. Huge amount of products on display. Prices are very competitive. Delivery price is very reasonable. Wii’s return again for another purchase.

Good service

Very bud products and Services. We bought a Sofa some weeks ago and we receive one that has movements and make noises. We call Customer Service several times (we wait aprox 40 min to be attended in each one) and they almost said that is not their problem… very bad service!!! We called the customer service and they don't give any support and they were very un respectful with my wife (very bad service). We asked for a technician from Ashley, and the answer that we received is that noise and movement is normal... that is not true... !!! I said that what we look in the store was not doing that and the technician said that we cannot compare of what is in the store because they upgrade the sofas, etc in the store just to sell !!!!! In summary I feel robbed and cheated… I AM NOT RECOMMEND ASHLEY AT ALL!!!

Sam did a great job helping me find the right mattress. Even purchased a pillow. Great sales job Sam! Everyone was patient and helpful. One of my best furniture buying experiences.

Disappointed couldn't find a bed so many of the same

Parts of my order was not delivered

It's a beautiful store with a lot of helpful sales people. The only reason I gave it starts is lack of transparency. I only got to see my itemized receipt AFTER I swiped my card to pay for the purchase. And then I felt rushed to initial the paperwork not being able to read and look it through or ask any questions. Hope the ordered furniture is higher quality than their sales practices.

The experience is horrible. I’ve spent almost 20k and it’s been over a year to receive my order, I’ve had over 3 deliveries end in failures due to mixups on there end. The location specifically in niles Illinois is also horrible, manager made my wife with two kids under 2 wait in the store for 3 hours before letting us know no additional discount could be applied. Thanks for a horrible experience! Edit August 17: your number you are giving everyone does not work, I emailed the email you gave me 2 months ago and nothing. What are you a joker? Edit September 23 :Waiting on my last piece of furniture and I called customer service only to be told that the store location said it was delivered, even though there are no notes of delivery. Therefore my order was closed and now has to be reopened and approved. This all happened after I made this review. Stay away from this location in Niles.

Every time we're there somebody is taking care for us!We purchased twise!With pleasure!!!

Hadad was helpful and patient in our specific search for a product.

The sale in general was OK. Nothing above average for sales, I do have to admit they were great at not being pushy, they allowed us to walk around and then when it came time for us to purchase, our sales associate was very helpful. The irritation and frustation came when actual time to deliver my items. We purchased a whole new bedroom set for a new home. I received multiple text messages and an email for me to confirm my delivery. All got a response of "thank you for your confirmation" Come the day of delivery... 45 minutes after time window of delivery - nothing. When I called the phone number of the store, I was directed to the call center for current orders. My 1st customer "service" associate, Danny, couldn't answer my questions. He was very indifferent to my situation, which made it the more frustrating. All he could say was "I don't know why they canceled your delivery. I don't know why you didnt get a message of cancellation. All I can tell you is your items were not available. When I asked him why I got multiple texts and emails, he said he didn't know. This is the type of thing that makes Ashley look like they dont care about their customers. Especially, I took a day off to drive to my new home to wait for nothing. Danny didn't care. We ended the call on a very sour note. I called back a 2nd time because my husband and I decided to cancel our order. I spoke with Mary this time. Right away she seemed to understand my situation. She was actually able to track my order status and tell me that a piece of our set was coming from another distribution center and that it hadn't made it on time. That the status was changed that morning (morning of my delivery) and unfortunately, the distribution center doesn't notify the guests. They simply update the status and the service center waits until a customer call to deliver "the bad news". 2 things, while I am thankful Mary was able to answer my question, this is horrible sevice to provide by a company that supposedly strives to make their customers happy. (I listened to the hold message multiple times in my total 10+ minute wait). You are telling me that the customer doesn't get notified when a delivery gets canceled?? A waste of a requested day off. Some people may have the luxury to take extra days off of work, but it would be nice if Ashley appreciated their customers and their customer's time. 2, Danny was very unwilling to find me answers when in reality they existed. He kept insisting even a supervisor couldn't help me. Yet, I called back and another service agent was able to give me answers. And on top of it, I still don't know when I'm getting my product. This is by far one of the worst guest services I have ever received.

We were helped by Hadar Zusman in the Niles store. She went out of her way to look up an item that we were interested in and found it was no longer available. We chose a chair that was in stock. Since Ashley policy didn't provide shipping (because it was a clearance item) she contacted a delivery service that the store often uses and arranged the delivery and the contact information for the service. This was extremely kind of her especially as the sale was already finalized. I wish there were more than 5 stars that I could give her!

Ricardo was friendly, very knowledgeable and he found the best deals for me. It was a pleasant experience at the Niles, Illinois store today!

Phenomenal sales person- Callie. She was kind, courteous and helped us find the best options Ashley’s had. We booked an order with her. That night we found a better deal buying that furniture in a bundle with other pieces. So the very next day I went to Ashley’s to cancel that order. It was then that the experience went downhill. They tried to charge me a 10 percent cancellation fee! For an order that was placed less than 12 hours before which had a delivery date of the end of July! I was very stern and explained I am not paying a cancellation fee when I just ordered this 12 hours ago and nothing has even been delivered. They finally agreed and cancelled the order. Because of this practice, I will never shop Ashley’s again. Things change and thus was not delivered or a custom order. Seriously a cheap company trying to make a dime. I wish I could have rated the company and sales person separately. Callie- 5 stairs! Ashley’s -1.

Terrific service. Found what we wanted

Very helpful sales associate.

I wish I could give them 0 stars but it wasn’t possible. Very rude staff, the lady with curly hair was just chasing us the second we entered the store and even though we told her she is being annoying she didn’t stop! We just had to run away from the store. But the good side was that we just noticed the store next to it which is called: full house furniture, that was very nice place with very nice seller people, more reasonable prices and most importantly polite people working there! Ashley furniture you lost me forever😉

Terrible service! I ordered a mattress and bed , the bed is still on order it has been a year already. What surprises me the most is that nobody contacted me about the delay. Of course no one cares @ this store……if they sell their product with false promises. They are done . Ricardo, the sales agent is a very selfish man. I regret to sign a contract with him. I will sue this store, all the documents are on hand. This will be my last Visit 🥹

I’ve been waiting for furniture since the beginning of November 2021. It’s June 2022 - 9 months already. TOM, our salesperson, had sold us a whole set for a bedroom back in November 2021. We were hesitant on purchasing because of how long it might take so we asked for an estimated arrival and Tom said AND I QUOTE “You should receive it by January or February the latest.” I should’ve known he only wanted his commission right away as I was paying attention to his body language. It’s very disappointing to see this company uphold such high standards when they can’t even meet them. We have had two attempts of getting this bed set, nightstands, and dresser delivered and each attempt the furniture is either missing and or damaged. It is very deceiving and misleading and at this point I hope to steer away honest customers from having an awful experience.

You are better off finding furniture in an alley. WORST experience i’ve ever had with ANY retailer. I’ve been waiting for my bed frame, dresser and nightstand for over 8 months. Until finally i went into the store, my sales person tried avoiding me and ran to the back until i asked to speak to a manager, then he runs out to the front pretending like he didn’t see me. A complete joke. Finally they call me saying that they have all items, but the nightstands are discontinued even though i ordered them 8 months ago. So now i won’t have a full set but i still accept and remove the nightstands from the order. They set up delivery and when they arrive, they only have a headboard and a dresser, no other parts of the bed which is useless. The dresser was damaged missing a handle and had a random dirty sweater from the factory stuck in the track, so i had to return that. They rescheduled delivery a week later and this time my bed frame is all damaged and chipped but at this point i’m tired of waiting so i say i’ll fill it in with a marker and they tell me they are still missing the slats and rails and storage, so they can’t even put the bed together. This is ridiculous. I paid over 3000+ for my furniture just to wait almost a year with multiple deliveries me having to take off work just to have nothing in the end. I will never do business with Ashley for the rest of my life, guaranteed. I suggest you do the same if you do not want to be stressed out and taken advantage of. This whole company is a joke and the sales people only care about their commission, they will dodge your calls and pretend like you don’t exist as soon as the sale is made. Very disappointed. I’d give zero stars if i could.

Tom was an exceptional salesman and made sure to answer all questions and concerns I had in reference to the couch I was buying. I am thrilled with my purchase and would recommend this furniture store to all

Ricardo was amazing!! We just bought a new home and needed to furnish it. We found everything we needed and Ricardo guided us through with his expertise knowledge! Thanks! However, the nightmare began once the furniture was delivered. It was delay after delay. The furniture was damaged. Multiple heated calls with customer service with horrific experiences. The furniture is falling apart. The fabric on the couch is awful and coming apart at the seams. Will NEVER EVER buy from Ashley again.

Nigel went above and beyond to get me the bedroom set I wanted. He is very knowledgeable and friendly. Thank you Nigel!!!

Could not deliver couch due to size

Good service and beautiful furniture

Danny is outstanding and took very good care of us. Highly recommend

The person welcome me to Ashley as soon as he saw me and asked me what I am interested in. He immediately helped me and was friendly and professional. I enjoyed shopping at Ashley. Thankyou

Great deals and great sales people not harrasing but right on key!

If I could give zero or negative stars I would. Dishonest and misleading salespeople and non-existent customer service. I have never written a review in my life but my experience with this location, and specifically sales associate Nigel, have been so terrible that I am compelled to share in an effort to prevent others from going through what I have. I purchased a bedroom set from Nigel the week before Christmas 2021 under the promise that delivery would be made in full that week. That week I was delivered a footboard and nightstand and told that I would not receive the other items until February. I returned to the store to talk with the sales associate on the unfulfilled promise and was told i would receive a follow up call the next business day with additional details. Never received that call. I returned again 3 MONTHS later in March to tell Nigel that I was dissatisfied with the customer service and no longer wanted to do business with him or Ashley Furniture. He promised me he would cancel my existing payment obligation, refund the payments already made, and send for the items that were delivered to me to be retrieved. After receiving this confirmation from Nigel I ceased making payments and expected a call from Ashley to schedule pickup. That call never came. There is no way to get ahold of anyone at the store via telephone. Nigel once again neglected to do as I asked and as he promised and did not cancel my payment obligation, which left me with a missed payment which was reported to the credit bureaus and negatively impacted my credit. Not only have a not been offered a concession from the store, I have still been unable to speak to anyone from the store on the telephone. Save yourself time, money, and frustration and avoid this store at all costs.

Right as we walked in Thomas greeted us and helped find the perfect sectional. There was no pressure and was a great experience. We will definitely be back to do business in the future!

Just left the Ashley showroom in Niles IL. Our salesman was super nice and made the mattress buying experience quite painless.

🚫 Terrible! ❌ If you want to get stressed, be disrespected and not receive the furniture you bought, this is the right place! We are waiting for our bed to be delivered for 8 months. Ashley Furniture scheduled and rescheduled it multiple times. They make us wait for this long and nothing is done about it. They promised everything would be delivered SEVERAL times. However it is never done. Plus, all the items we ordered came DAMAGED and we don’t have anything assembled yet. Ashley Furniture was the worst decision. This is a nightmare and they simply don’t care about their customers at all.

The store look amazing. Taj help us a lot .. because of him we choose a good choice

Sam (Niles, IL location) was super friendly and personable. He was responsive to all my questions, gave me some design tips and was very patient as I took my time browsing the store.

Andy was AMAZING! From initial point of contact on the phone, to the end of the sale he was on point. Everything you look for and more, when shopping for furniture. He made us feel comfortable l, not pressured and gave us all options to make an informed decision. Andy made our shopping experience so pleasurable and he was a delight! Ashley furniture should be proud to Andy represent them.

Excellent experience today buying a loveseat and recliner. Ricardo was fantastic. No pressure. Showed just what I wanted. Got sale price even when I didn’t quite meet the cost. Excellent !

Saeid and Niegel are the best!!! Great customer service.

Ricardo is the best!! Great customer service and very personable !

Thank you Thomas. You did a gear job

Outstanding service at the store level. My salesperson had so much patience with me while choosing pieces and was always there for me when I had a question. The delivery went quickly and smoothly and the guys did a great job. Love the furniture 💓

This place is an absolute joke. Notice all the 5 star reviews recently? "White Glove Delivery" consists of two guys throwing trash in your yard, and tracking mud over. Any issue with the furniture and Ashley says call the delivery number, the delivery service tells you to call Ashley. They will also tell you they don't offer refunds, your sales person will suddenly forget you, and customer service will give you the runaround. Do yourself a favor and do not step foot in this store.

The managers are amazing. I bought a recliner and will be back for more furniture.

Ricardo went out of his way too answer all my questions, and put up with my indecisiveness. It didn’t bother him a bit. I think Ricardo should train all your sales personal because I know I’m not the easiest person too deal with.

Poor customer service and always say lie for delivery items, don’t believe them if the say the date for delivery.

The worst company to do business With they do not have a clue when they can deliver their own merchandise.will never purchase from them again.😡

Dont count on customer service helping you. Even after showing my phone records to show dates I've called. they lie and say they have no record of our calls, so they do not have to replace the damaged furniture they delivered. Awful service. We will tell everyone we know how awful you treat your customers. There are plenty other furniture places to shop at for your own good dont choose Ashleys