Ashley Store Orland Park, IL

Nicely laid out store and friendly and professional sales reps.

My store experience was the best ..Pete salesman was very pleasant helpful, knowledgeable, Sara was knowledgeable she even set up my card app for me ..took time to help me ,very pleasant ..store manager..helpful friendly ...nice pleasant experience

Sam the salesman was exceptional. Ashley furniture had the best selection and best prices.

Sam was a good salesman he helped us out with what we needed.

Our sales person Kaleisha was very helpful and beautiful personality. She cater to any and everything we needed.

Sam was wonderful, knowledgeable, and a real help with my dining set purchase. Everyone is friendly and the store is clean and nicely set up.

The staff are all very nice and helpful, they go the extra mile to help out. Alex helped me out when I got my furniture, but the whole staff is really good.

Great selection of furnitures, clean place , and staff are very patient and helpful.

Staff was amazing and super helpful made my shipping experience so easy

Our sales person was Sarah jones she was helpful pleasant and great to work with

Had an awesome experience with Sara today. Extremely helpful and kind and courteous.

Sam was great

Great salesperson works out what I want and explain everything

Jim is awesome! He helped us with what we needed, very personable we’ll be back to do more business! Thanks Jim (Derek & Carm)

Great his service 5 star⭐️⭐️⭐️⭐️⭐️

Very friendly sales person. Keisha was very helpful and professional

Sam and Megan were great! No pressure and got me a great deal.

Sarah was extremely helpful and her energy was extremely positive. Great customer service 10/10!!!

We had a great experience working with Jim at the Ashley Furniture store in Orland Park. He was incredibly helpful and patient as we looked for the perfect sectional for our living room. Jim took the time to understand what we needed and even helped us add an additional piece to better fit the size and layout of our room. His knowledge and customer service made the whole process smooth and enjoyable. We truly appreciated his guidance and would definitely recommend asking for Jim if you're shopping there!

Excellent serviceI

All perfect, quick and easy, Megan gets five stars

Our sales person, Sam, was great! However, the promotion text sent by Ashley beforehand was deceptive. They should be more transparent.

Sarah was great!!!!

Sam was extremely helpful and patient good experience

Service was great!!! Jim was very informative and made our decision easy

Ashley was extremely helpful and informative. She went out of her way to get me the delivery date that worked best for me.

Peter was a awesome rep to speak with Very detailed and explained the sales transaction With exceptional knowledge and patient

Sarah was great

Great products and service. I was greeted by Jim and was offered help by multiple people. Sam also helped me finding the right dining set. Thank you both Jim and Sam for being great at what you do.

Go see Sam Ashkar at the Orland Park location, what a great guy and great salesmen to deal with. He streamlines the process and makes the experience easy. We purchased several items and it was smooth as can be.

Sam was a great salesman regional knocked off 40% + 1k what more can you ask for!

Really enjoyed the pressure free atmosphere we received

Pretty furniture and very nice salesperson. Joe explained everything and took time with us.

The store is freezing cold. However my sales associate, Sarah was great!

Like many people window shopping, i ventured into the store and the next thing I knew was sold on a special piece of furniture. The salespeople made me feel comfortable and they worked out a deal for me; so what if I beans and sardines for awhile.

Great selection, great prices and Jim was so knowledgeable about the inventory. He was also entertaining to work with. I’ve never had more fun shopping for furniture.

I had a very pleasant buying experience at this store. My salesman was Sam A. and he was very polite and knowledgeable about the product I bought. Also, because the manager approached me and introduced himself made the buying experience more personal. I would definitely recommend them. Thank you,

I had a great experience at Ashley, the furniture in the store is wonderful, offered at good prices and the salespeople are so helpful!

An easy caring confident experiencer with a wonderful staff.

My experience at Ashley exceeded my expectations! Sam was amazing! He was very knowledgable, professional and wanted to understand my furniture needs and explored ways to finance my purchase. I was very impressed with the service.

Associates were quick to great, find and show us what we were looking for.very professional

The service is outstanding very friendly and patient not rushing you Kelisha is fantastic awesome thank you guys

Jim, Jim, Sam and the crew were FANTASTIC!!! We went to 5 different places and they were best w/ Products, Service and Prices!!!

Great service, Meghan and Sarah were fantastic to work with. They understood what I wanted.

Very courteous, took their time with me and showed me what I asked for.

Sam was a great help and not pushy at all. Definitely recommend him to anyone one looking for furniture.

Third time I've gone through them. Always friendly service. Never pushy. Megan was my sales person and was super helpful and very friendly.

Megan was super helpful & answered all my many questions graciously. Also very knowledgeable on the products they sell. She was able to set up delivery and removal for the same day!

Friendly and knowledgeable sales staff. Made my purchase very painless and easy.

Very helpful! And great quality can’t wait to have the furniture in my home!

The service was surprising when one salesman was lethargic sizing me up... another walked through the door saw the lethargy in her counterpart and took advantage telling of products and ways to pay.. I was just window shopping and left with the set up ive dreamed of.

Very informative pleasant and helpful

Megan was amazing ! She was super friendly and she was super helpful! I loved that she was able to work with my payments also ! I would 10000% recommend friends and family to come back!!!

Excellent customer service and very professional.

Mr. Joe was a wealth of information, excellent services and impeccable kindness. The Lewis'

Great experience...staff was great!!

Amazing service, sam is my go to guy 👍

Manager was rude and everything is so expensive

Excellent service! Lekisha (may be wrong on spelling) was outstanding along with Sam and both managers. I especially liked that space was given to browse yet Lekisha was readily available with questions. I highly recommend Ashley Furniture.

My experience was awesome!! Our Salesman was kind, knowledgeable and He listened to our needs.

Good choice and price.

Megan and Aaron were amazing. Very efficient and professional, also very knowledgeable and gave great advice!

Kelisha was very professional & showed me exactly what I was looking for.

My wife and I had a very positive experience at the Ashley store in Orland Park. Our salesman, Jim, went above and beyond in helping us find a dining set that will perfectly meet our needs. We will return in the future for our furniture needs. Thanks, Jim, for being a great salesman!

Morgan was a great sales person when I go back I'm looking for Here GREAT person to deal with she was very helpful. Thank you Morgan

Wonderful! Peter was extremely helpful, and went above and beyond for amazing customer service!

Simone M. was absolutely amazing! She was knowledgeable, friendly, and went above and beyond to help me find what I needed. Plus, she took the time to listen and show genuine care during a personal conversation. And to top it off, the store manager was incredibly generous, giving me an additional 15% off the couch! Their teamwork and customer-centric approach made my shopping experience truly exceptional. Highly recommend!

sales person Megan was very helpful

Alex, and the manager Jim were very helpful. Always a good experience with Ashley.

Our sales representative mentioned to us about the on line price on the kitchen table and chairs set we purchased which saved us quite a bit on the set. Amazing service!

ALEX WAS A AMAZING SALE PERSON. HE WAS VERY PATIENT WITH ME BECAUSE I'M WAS GOING BACK AND FORWARD LOOKING AT LIVING ROOM AND DINING FURNITURE. I BROUGHT A LIVING ROOM AND DINING ROOM SET.

Sam was great he helped me with everything

Sam, our associate, was extremely helpful and courteous. We are very satisfied with his efforts in helping us.

Alex was friendly and professional. Very helpful making the transaction. We will return.

Kelisha was very helpful and made my day her and Ms. Johnson

Sam was great! The end.

Very satisfied with customer service and products. I bought a sofa recliner and chair five years ago. I did not have to use my extended warranty, so I was refunded the money. I used that money towards a mattress for my son. I am very happy to rate this business a 5 star.

Excellent service

Salesman was very helpful and professional. I appreciate the attentive customer service.

Very good!!! Excellent at helping and supporting.

Megan was fantastic. If you’re shopping for furniture you need to ask for her when you stop by. Adamant professional. Could not have had a better experience!

Sam was very helpful and polite and did not try to sway what we wanted to purchase. We will definitley shop here again.

I had a wonderful experience purchasing my bedroom set at Ashley. I love the way she took her time and showed me different selections other than the one I wanted! Can’t wait to go back and purchase my living room!!

It was a GREAT Experience..the salesman at the Orland Park store..Jim V..was great with helping me out with determining what furniture..would work for my needs..he was very knowledgeable..I will definitely spread the word..to family and friends..and recommend Ashley's in Orland Park..

Megan was great to work with. On top of knowing your, product line and a helpful, positive attitude.

We had a wonderful experiences at Orland Park, Ashley Store. Sam Ashkar is a great seller. He helped us a lot from beginning to end while we are decorating our new bought house and whenever we went back he was so helpful and patient with our all questions and needs.

Very nice. I actually ordered a dresser from here, but from amazon

Kelisha and Jim were great! Both had a lot of patience with me and provided awesome customer service and worked as a team…Thank you both again!

Very nice

Fabulous experience, Peter was such a excellent sales person and was above and beyond what I expected Thanks again Janet Pattyn

Sam A. Was terrific, very knowledgeable and made it a super smooth purchase

Bought from SAM, best salesmen on the floor

Romance is great! From the moment we walked into the store she was very polite and introduced herself. She wasn’t aggressive in her approach was helpful and made sure we were helped from beginning to the end. The furniture store itself is better than any of the other furniture stores in the area with a very large and impressive selection with multiple payment options.

Excellent experience. Customer service rep was professional and polite. Very knowledgeable and assisted with making a quality purchase.

The delivery guys worked together and quickly assembled furniture. Also very polite

The sales team made my purchase a pleasurable experience.

Wonderful customer service from Sarah!

I felt the Salesman I met with was very polite, answered all my questions and got things done as soon as possible. Thank you Ashley Furniture

Very pleasant shopping experience, and Customer Service !

They were very pleasant and helpful. I liked the fact that they let us look around before we made a decision on what we liked. Isiah was helpful with showing us where to find what we were looking for.

I walked in after going to several competing stores in Orland Park thinking I would not find what I was looking for. SARAH, the sales person approached me right away, I explained my situation and she without hesitation found exactly what I needed ! I am absolutely shocked at how gracious Sarah was in handling the sale! This store and this sales lady will now furnish my home! Thanks much!

Customer service representative Sarah was an absolute pleasure to work with!! I’ll definitely be buying here from now on! The quality of the chairs i purchased are top notch too! I’m a very pleased customer!!

Loved my experience with Ashley Furniture in a Orland Park. Went to other locations but not a comfortable experience. My salesperson was Sarah. She was very knowledgeable and helpful which made for a very fast and efficient process. Highly recommend Ashley Furniture and Sarah!

Absolutely wonderful experience My sales representative Kelisha was professional and thorough. Excellent job.

Very friendly and helpful. I recommend this store to everyone.

Keisha was helpful, friendly and not pushy at all. She showed us several couches and was knowledgeable about all. Great experience, great prices! Thank you!

Sarah was absolutely amazing she got me and family exactly what we were looking for!

The sales associates who helped me was very nice!!!

Romance was great . She was patient about my indecisiveness and helped me pick out accents for my living room while i waited on what i really wanted .

Their employee Romance was kind, courteous, and knowledgeable. Found exactly what I was looking for .

I had a great experience at Ashley Furniture in Orland Park. My husband and I came into the store in desperate need of a living and dining room set. Jim helped us as soon as we came into the door. He was very friendly, personable and patient! I am very indecisive and he made the selection process a smooth experience. We changed our selections several times, however, Jim was very understanding. I value customer service, if I’m making a small or large purchase. Service like this makes me a returning customer and I plan to do some more shopping with Ashley in the future.

Sam was amazing

Extremely friendly store. My sales agent was patient and help with all my questions. I will buy again.

Megan, was very helpful and pleasant

Kelisha approached us right away upon entrance and was very informative about the variety of furniture options

All the staff were helpful and made ne feel comfortable asking questions

Megan was very helpful and no pressure whatsoever. Delighted with my sofa purchase , especially the fair pricing.

The delivery team was quick and very respectful asked where we wanted furniture and asked to take a look and gave us plenty of time to look over everything was fine and are very happy with the delivery crew as well as with our new furniture Ashley is great Orland Park

Kelisha was very helpful and no pressure sales. The couches are great. Delivered quickly.

The salesman Jim was very helpful and friendly not pushy at all ! The store was very clean also. ! He answered our questions and was very knowledgeable about the merchandise..

Sam was extremely helpful and made the buying decision easy for us!

On time. Very polite

Awesome experience the sales associate was the best. Great quality and prices!

They took really good care of us. Went over and beyond.

Jim Vellagas was fantastic did an amazing job showing me around the showroom and listening to the things I wanted. He helped narrow me down and help me find what fit my space best.

I had a nice experience at Ashley store.Buying my couch and Love seat that massage massage And warms up.

We were very impressed with Ashley Furniture from start to finish. The sales team (Megan and Jim) in the store was helpful, knowledgeable, and very accommodating. We purchased during a sale and felt that we were given a good price. The delivery department contacted us immediately to set up a convenient date. The week before our scheduled delivery, we received several texts to verify and to see if we had any questions. On the day before delivery, we were given a three-hour timeframe for the next day. On the morning of the delivery, a text was sent to us with the driver’s schedule, our place in line, and a link to a map showing the driver’s progress and an estimated time. The delivery time was updated and our driver arrived as scheduled (to the minute). Ramiro and his partner were courteous, friendly, and very careful of our property. They tested the mechanical parts and made sure we were happy with the product and its placement. We were extremely impressed with the whole process. This company has a terrific communication plan from beginning to end. Thank you. Highly recommend. *****

Very helpful and professional too

I experienced a welcoming, warm and knowledgeable salesperson. She assisted me in making me comfortable in my decision and she was very patient.

Salesperson was very attentive to my requirements for a comfortable chair. Sought advice from manager to make sure all options were covered. Very pleasant.courtious and knowledgeable.

Don’t shop here. Furniture had a sticker on it that wasn’t removed by the store before we left. Got home, took sticker off and the finish came off. Table is ruined. Reached out to our rep and she tried to sell us a warranty that may or may not cover the fix and is more than the item. This place never stands behind their products and screws the customer every time. Once you walk out, they don’t know who you are but dang if they don’t swarm the front door when you walk in.

Amazing customer service! Absolutely loved it here!

Great experience! Everyone was friendly and attentive without being overbearing. Special thanks to Sam who greeted us first and continued to help us. Can't wait for the furniture to arrive!

Jim V. is the man! He was professional, informed, and kind without being pushy.... No better combination to make a sale.

Honestly, it’s what you would expect. The only issues I have with it are the fact that we had nothing but problems with are orders. Everything from delayed deliveries due to the salesman not updating our address on his end (so it went to the wrong address) to our product coming in chipped and not the color we double checked before signing paperwork. We love what we ordered but is it all worth the hassle? I’ll let you decide.

Sam at Ashley is the best way to go. He is knowledgeable friendly and professional

My experience with Ashley Furniture in Orland Park was great. Megan, the sales associate, was very helpful. I told her what I wanted and she was very knowledgeable about all the furniture. She knew how to navigate all of the financing and discounts. I couldn’t have found exactly what I wanted without her help. Nice experience.

Sam did a great job explaining my purchase of mattresses. Thanks

My experience was quite delightful. The associate made me feel at home and at ease. No pressure and she new the product well.

Sales person was very informative. Show me a lot of different products. A name is Sarah.

Sara was extremely helpful and made ordering very easy. I would recommend her to anyone.

The service we received was excellent.

Great experience. Was greeted as soon as I arrived brought to exactly what I was looking for . Megan was amazing

Fantastic experience. No pressure sales tactics won us over very quickly. We worked with Sarah and she was phenomenal! She was very informative and patient with us while we navigated our options. I highly recommend heading the Ashley Furniture and working with Sarah!

We had a great experience. Sarah helped us pick out a bed and was very patient with us.

My experience was great. Kelisha was wonderful to work with. Very kind and helpful when I was making my selections and final decisions.

Megan the sales angel was AMAZING. She made the process enjoyable, easy and stress free!!! I absolutely love my recliner, ottoman and love seat!!! I look forward to doing more business with Ashley. Ty Megan 😁😁😁😁😁😁😁😁😁

It was a pleasure to have Megan for my sales lady. She was very informative and I knew she was passionate about her job. I enjoyed working with her plus She just seemed to know what style I was looking for thank you

Meagan was fantastic! Helped us get a great mattress and bed frame. She was very kind and very helpful. Not rushing us.

Good service, good furniture and excellent sales people. Definitely recommended, satisfied customer.

Kalisha was very helpful and knowledgeable

(Translated by Google) Very bad customer service. 5 years ago I bought several things, and they practically forced me to buy insurance. They promised me they would give me my money back if I didn't use it. Two months ago, I went to claim the credit for that insurance because I didn't use it. You have to buy something to get the credit. I'm trying to buy a dining room. It's been two months since I went the first time. I went through the entire process, and they told me I just needed to verify my credit and that they would call me within a week to schedule the delivery date. I've been to the store four times now, and they keep telling me the same thing. I was there on Tuesday and Thursday of last week, and no one has called me back yet. How is it possible it takes two months to process a credit? I honestly don't recommend this store; it's a scam. They sell you insurance you don't want, and if you try to use it, it won't cover you at all (it happened to me too), and if you don't use it, they'll give you credit for what you paid for. But until today I have not collected anything. (Original) Muy mal servicio al cliente. Ase 5 años compre varias cosas y practicamente me obligaron a comprar una aseguranza. Con la promesa de que si no la usaba me devolvian mi dinero. Ase 2 meses fui a reclamar el credito de esa aseguranza por que no la use. Hay que comprar algo para que te acrediten el dinero. Yo estoy tratando de comprar un comedor. Ase 2 meses que fui la primera ves. Me hice todo el proceso, y me dijeron que solo faltaba verificar mi credito que ellos me llamaban maximo en una semana para agendar el dia de la entrega. Ya he ido a la tienda 4 veces y me siguen diciendo lo mismo. Estube ahi el martes y el jueves de la semana pasada y hasta hoy nadien me ha llamado. Como es posible que tarden 2 meses para procesar un credito. La verdad no recomiendo esta tienda es una estafa. Por que te venden aseguranza que no quieres y si la tratas de usar no te cubre nada ( ya me paso tambien) y si no la usas segun te dan el credito de lo que pagaste. Pero hasta hoy yo no he recovido nada.

I was greeted by Sarah as soon as I walked into the store. I told her what we were looking for. She showed us several recliner options. Then she let us browse. She came back to check on us and answered all of our questions. Sarah was very professional and knowledgeable. Sarah is a great sales person and an excellent addition to your team.

Sales girl very helpful & polite. Great experience. Got just what I wanted at great price.

Sam was a wonderful salesperson in the Orland Park location. Worked with us and gave us a great deal

I had a great experience today with Sam. He was very knowledgeable and personable. I did not feel overwhelmed as I normally do when purchasing furniture.

Sam was wonderful! Very thorough with explaining contracts and loans

Went to Ashley looking for a couch. Met a wonderful employee named Megan who was so helpful and kind and really knew her stuff! She walked us through the whole process seamlessly and made the whole experience feel as though I was spending time with an old friend. Highly recommend!

Helpful employees. Ashley was great to work with.

My experience was pleasing and our sales person was very professional and answer all questions and had a pleasant demeanor.

The sale rep Megan were very patient and very nice.

Had a great experience shopping at Ashley furniture. Awesome staff.

Sam was great! He provided good info and addressed our questions patiently and fully. He we left very satisfied and look forward to our new mattress! Thank you Sam!!

Very nice experience. No issues.

Extremely friendly and very helpful!

Great customer service! Kudos to Jim for all his help and professionalism in servicing us. Excellent pricing and quality furniture. Ashley furniture exceeded my expectations. Thanks!!

The salesman, Peter was great. He was patient and very professional. I purchased the perfect living room set. Thank you!

The sales team gave excellent customer service. Kelisha was great as well as Maetean.

The representative at Ashley furniture was very helpful in helping me find what I needed within my budget! The main frustration was it took over 3 months to receive my whole order.

Great experience with our salesman Jim. We found the quality furniture we were looking for at a great price. No pressure.

Sarah was great and made purchasing our furniture a joy! We have bought several items from this Ashley. Great deals and friendly payment plans.

I love this store, there customer service is the best. My salesperson Megan has so much passion for helping me. I will be back soon 🙂

Our salesperson, Sarah, was amazing and made the whole process so easy and enjoyable. We ended up getting two pieces of furniture and were so excited to have them delivered!

Megan, was very helpful and professional

Ashley has really good quality furniture and the sales consultant was extremely kind, patience, and knowledgeable. I'll go there again.

Pleasant with no pressure or hovering.

Sarah was great to work with! Ask for Sarah if you go in and need furniture. She had great suggestions and we ended up buying a dining room and whole bedroom set! Very professional employee as well.

Sarah was absolutely amazing!! A true professional like this is rare. She allowed me to browse and respected my space. Once I engaged her, she went to work! Super knowledgeable and made the process stress free. Thanks Sarah!

Wonderful place to shop for furniture. Very kind sales people. Great prices

Friendly staff, good selection, and fair prices. Quick and easy.

Sam was a pleasure to work with! Made our experience very pleasant, didn’t feel pressured and was very knowledgeable.

Joe dahshan is the best sales person, hard worker, etc. Made sure to give us the best furniture and offers. Very friendly as well. Highly recommended.

Went to Ashley Furniture to purchase a sleeper sofa. Our salesperson Sam was an excellent help. The store was clean and contained an excellent selection of furniture. Prices were reasonable. We will shop there again.

A mix up on the color. I kept saying white not light gray it wasn’t until the desk was reviewing my order that it was discovered. The desk people made it right and explained it with be up to 6 weeks before my color would be delivered.

Megan was absolutely wonderful, not pushy at all. Megan had all the answers to all our questions.

Great experience with sales people are helpful when you need them. It’s also great when you can walk into a store and not get bombarded by sales people.

Excellent salesman. We feel that he gave us good deal.

Joe was super kind and very helpful with my purchase today! Highly recommend

Sam Was a great great help! I will be back to purchase more furniture.

Sam was incredibly helpful and kind. Thanks so much for a great experience!

One of the customer service reps I dealt with, not through the store, but through the customer service line, was very rude. Apart from that, everyone at the Orland Park store have been really awesome! I'm thinking about purchasing something else, but I have to see how my finances will work out for me.

Everyone was extremely helpful.

Staff was 👍🏾

Sam was great! Very patient and answered all my questions!

Just an easy way to shop and the help isn’t on your ass every second!!!! Very helpful and check out is fast and they explained everything very well!!!

1st time at store. 1st furniture store we went to. No pressure sales lady! Left us to ourselves after answering our questions. Gave us plenty of time to consider our options. Even bettered the offer when I said I was a Veteran. We never has to go to any other store; and will come here 1st next time too. Wonderful experience!

Outstanding service and communication. 100% recommend!

My experience was great

Sara was amazing on the floor and gave no pressure during my shopping process. She provided an authentic quality experience and helped me find the perfect couch for my new home!

All you get when you text that number is an automated service. Getting a hold of someone to help in store is pretty much impossible. Worst customer service I’ve ever had. Go to Darvin! Same automated response with the useless automated number given 🙄

Aaron was great, he was very knowledgeable patient and kind, his product knowledge in the mattress department and on the furniture was amazing, he definitely new his stuff. 10/10 would recommend working with him again and would recommend him to anyone who shops here.

Sarah was extremely helpful with my daughter's selection of a love seat. She was patient with us ,explained financing if needed. She answered many questions that arose about delivery, warranty and the different protection plans that were offered. It was a very pleasant experience shopping at Ashley!

Sam was very friendly and helpful and speedy writing up our order

Ashley CSR, Sarah, was very knowledgeable, and helpful. Sarah is an engaging individual who wants to do the best for her customer.

Kelisha and team were awesome today! Definitely recommend this store for purchasing based on presentation, availability and customer experience.

I had a great experience! Kelisha was very helpful, funny and professional. I can’t wait to go back to Ashely Furniture and shop for my living room furniture. Thanks Kelisha! You rock!

I was not able to place an order online for some odd reason and I called the store .. Sarah helped me she was very nice and understood what I needed. She ordered my item and will be delivered soon! I will certainly shop at Ashley’s again thank you

Very pleasant sales person.

Purchased a mattress, great experience. Sam was fantastic. He was knowledgeable, answered all our questions & was not overzealous for the sale. We appreciated his efforts & would highly recommend him to anyone.

Sale person Joe great patience with us caring 10 star / nice prices on furniture to

Megan ROCKS! She was so polite, helpful, understanding and patient with us. I can't thank her enough! She not only got us a great price but awesome and extremely affordable finance options!!!! If you're shopping for furniture at Ashley in Orland Park, Megan is your Girl!!! Wonderful Experience!!!!!

Lola at the Orland store was great and very friendly

I had a very good experience today with Maetean She was very informative very patient very knowledgeable got me one of the best deals and I will send her referrals if you go in ask for her she'll get you what you need

This is his wife Christina and you guys helped us out so much getting the console in for our grand opening!

Excellent service

Great customer service , I think her name was Sarah, politely took me over all the information and actually influenced me to buy a headboard and getting it delivered this Saturday…… Orland Ashley’s furniture……….

I ordered an accent table and Sam was very patient and helpful.

I recently purchased furniture at the Orland location and was highly impressed! Not only is the store setup easy to shop but Megan my specialist was beyond helpful. She immediately greeted us when walking in, extremely knowledgeable & made my process of buying furniture easy & enjoyable. I’ll definitely be back!

Very helpful. Answered all questions

Great experience!!! John, Jim and the manager Cesar helped me at the orland park location. Everyone was very friendly and very knowledgeable and helpful. Thank you guys for a great experience :)

Friendly staff.. Sam was helping us and he was great!

Kalisha knows quality customer service. She was very knowledgeable of her store and the product of interest. Gave her undivided attention to from beginning to end. I really appreciated that ! Thank you Kalisha !

Nice furniture at good prices. Our sales person Megan was great!

Joe was very nice and super helpful however the desk in back that’ is on “sale” has a lot of damage, broken pieces and is “used by employees in training” and yet they were unwilling to discount it. Went to Darvin they had similar desk brand new at same price as the “sale” here. So was it really on “sale”? Or just another way to Catch the eye of the consumer!?

They ok late on the delivery but delivery team the first time was bad no knowledge on how to bring the sofa but the second team was great and professionally thank you guys you were awesome

We had the easiest and best experience!! We connected with Sarah as we walked in the door and found our couch! She was funny, personable, knowledgeable and patient with all our questions. Thank you Sarah for an excellent experience!

Tammy was great not pushy she listened to what my husband and I wanted and then she gave us space to decide.

Absolutely love Ashley furniture in Orland Park, IL. I had the pleasure of working with Tammy Powell. She is amazing and she knows her stuff. She told me I could switch things up on the bedroom sets like getting a footboard with drawers instead of a regular footboard. Which I wound up doing. I don't think I've ever been happier with my furniture like I am now. I found my entire complete bedroom and living room sets at one time. Nobody beat their prices, color of the furniture I wanted and styles. Not to mention, the delivery service was so top notch. Super impressed by my whole experience. Although my couch set and coffee table are on back order for a month and a half, its definitely worth the wait. Nobody had what I wanted or needed except Ashley furniture. My whole family always shopped for everything at Darvin furniture. Not anymore. Darvin is so overpriced on everything it's ridiculous. So glad Ashley furniture is still around. Will be referring everyone there from now on. Definitely A ++.

No pressure. Answered my questions, and gave me options. Bought on the spot.

We were on the search for new furniture and had already done quite a bit of research online. When visiting the Merrillville store, some of the items weren't in stock on the floor, so we decided to drive to Orland from Valparaiso, IN. Our first stop was at Darvin furniture where the salesman who approached us was so interested in a quick sale that he barely gave us the time of day. We then went across the street to Ashley furniture where we had an entirely different experience. We were approached by an associate in training who directed us to the items we had researched online. Her senior associate came along and patiently assisted her with all the information she needed while guiding us as well. The saleswoman, Sarah Jones, was an outstanding example of complete customer service while also training her new coworker with such grace! The following day we found some additional pieces we wanted to add to our purchase, and Sarah took care of the entire purchase over the phone so we didn't have to make an additional trip. Not only did she work to give us the best possible price, but she did it in a caring, personable way. A furniture purchase of this size, would normally be quite nerve wracking, but she did it with ease! This would definitely make me go back in the future.

our experience at the ashley furniture store in orland park was very good our sale associate was very informative on the product and answered all our questions and request just an all over good purchase experience

Aristidis T. Was fantastic... Greeted me right away . Super helpful and friendly... Very kind. Able get what I wanted and get on my way.. Would seek him out for future purchases.

We had a nice experience with Kelisha. She was so attentive and make sure we got the best price for our budget and I’ve never had pleasant experience shopping as like i did on this day. we got our furniture the day it was supposed to come and everything went smoothly and she asked about it afterwards.

My experience with Lily was fantastic.

My sales person Kelisha was amazing me and my daughter came in a couple days ago and got 2 mattresses and two power bases she was very knowledgeable and polite!!!! Great customer service

Very satisfied with the customer service

TERRIBLE!!! Sales rep Kelisha made promises that she couldn’t keep then to top it off she scheduled the living room set to be delivered with a delivery date of 12/30 only to find out it would be partially delivered and wasn’t even trying to clean up the mess she created she passed her problem to someone else. However it go thanks Sam for your effort

I would recommend you work with Jim Vellegas. No hassle, honest, and overall a good experience.

Great team very helpful 👍👍

Great experience with Sam.will definitely go back again

I went into Ashley furniture just to look and found just what I was looking for. The salesman was very knowledgeable and helpful.

Always time for White Castles

Ari was amazing!!!

Very satisfied with the entire process. Kelisha was very helpful with everything. She gave us all the information to help us choose the right sectional. And made sure that they would be delivered before Christmas.

PLEASE be extremely cautious when they write up your bill the sales tax for my county was WILL not COOK. When I made mention they say oh we don;t know this the computer does it automatically but changes AFTER calling him out yet it STILL the wrong amount! THEY REMIND ME OF BUYING CARS THEY TAKE $20 OFF OF THE PRICE ONLY TO PUSH IT ELSEWHERE --LOL Will county is 8% and this will be calculated on the subtotal of your bill BE SURE TO CHECK BEFORE PAYING -- BEFORE LEAVING --ETC. ITS A SHAME Ashley Furniture's sales tax policy is as follows: Sales tax All merchandise purchases are subject to sales tax based on the current state and local tax rates for the delivery or shipping destination. Estimated sales tax Estimated sales tax is calculated at the time of purchase and is generally based on the total selling price of each item.

I will never, ever shop with Ashley again. The store charged me for a lamp I never received and I tried for months to resolve it with the store to no avail.

Customer service is good

Customer Service was awesome! She took time to explain about the mattresses and was very patient and knowledgeable!

Kelisha was polite and new her business

10/10 recommend😌

Sarah was amazing, she took her time with us. We never felt rushed or pressured. Cant wait to enjoy our new sectional.

I had a wonderful experience at Ashley Furniture. The sales representative was helpful and very pleasant.

Very nice the young lady was very nice and knows what she was talking about

We had the pleasure of working with Sam, and I can’t say enough good things about our experience. Sam welcomed us as we entered the store and was very knowledgeable. He listened and understood our needs and budget. We bought a recliner for my dad for Christmas and thanks to Sam’s exceptional customer service, we found exactly what we were looking for under our budget! I highly recommend asking for Sam.

Great salesman and fast service and quick transaction waiting for delivery

I made a purchase on August 15th with the commitment of September 6th being the target date for my delivery. Prior to the purchase I asked the associate if she was sure about the date because I attempted to make a similar purchase at another Ashley's store. They told me the product wasn't available. Her reply was that the store was a franchise and didn't have access to the product as we do, being we are a corporate store. I spoke with her and the manager on duty and was given the commitment of all products being available and delivered the first week of September. I received a notification of fulfillment in the first week of September. It only included 2 pieces of a 5 piece bedroom set. I received another notification that cancelled the delivery and postponed it for about 2 weeks away. I contacted the store and asked for a call back. I didn't receive it, so I went to the store. I spoke with the associate that assisted me to which she proceeded to blow me off. She didn't listen to what I was concerned about......where is my bedroom set? Why wasn't I informed that there was a delay? So I asked to speak with the manager. His response was about a discount.... Not an update or an understanding of why the delay and some resolve. I've since had to purchase containers to hold my clothes while waiting for my bedroom furniture. This was a huge inconvenience. I reached out recently and the customer service agents because no one from the store would give me a call back. The agents response was It's the vendors fault. But I didn't purchase directly from the vendor, my transaction was within your store and now that I'm inconvenienced

Sara and her manager were super helpful informative and helped us make a decision on the spot. I wasnt expecting to take the couch hime but their level if service was top notch i couldnt say no. Thank you!

The customer service that Kelisha displayed to me was absolutely superb. She went above and beyond to find exactly what i wanted, and when she did find exactly what i wanted, she made sure i got the best price that i felt comfortable with. She also explained everything from top to bottom. I really appreciated she and the customer service she provided.

I came to Orland Park Location I walk in and spoke to someone I didn't get there name and ask him did the sell bedfram and he said yes and walk away so I walk around the store for about 20 minutes looking for the right color and finally Lilliana ask me was anyone was helping me and I said no. So she was very helpful helping me to get the right bedfram. I really appreciate her great customer service 👏

I have purchased many items from Ashley over the past 15 years. All good quality. Service is always friendly and reasonable pricing. I will continue to shop here.

Smooth and helpful

The salesperson Jim Vellagas was very knowledgeable and helpful. I was able to find the right dinning set for my needs.

We were immediately greeted upon arrival at Ashley by sales professional Quintrell (Quincy) Johnson. He was very polite & helpful in our finding exactly what we were looking for. We were truly impressed with the professional & knowledgeable service we received. We highly recommend Ashley Homestore for any and all of your furniture needs

Great service.

Nice furniture, helpful staff

Great experience with all the sales staff Very helpful. Highly recommend.

Friendly staff.

Kelisha and Sam at the Orland Park store were so helpful. We had come in twice before and they remembered us. They spent whatever time we needed going over options and alternatives. Now we've made our selections for our new home in Lemont. Thanks, Kelisha and Sam!

The best furniture shopping experience ever, our sales lady Sarah was an absolute doll, we would recommend this store to anyone and make sure you ask for Sarah

Very professional sales rep and nice to talk to. Got right to the point with a good price. Helped with our decision cuz we were stuck on different models.

I had a great time at the store. The two ladies that took care of me were very nice and very polite. I would tell anybody to go to Ashley‘s store. Thank you so much. Have a good day.

What a great experience and can’t thank Sam enough for all his help and patience in picking out the perfect couch. I’ll be back soon for a new bed! Thanks again

First time purchasing, it was a nice experience. Aaron was very helpful!

It was challenging to find a sales associate. I was finally able to get Aaron to assist me He was very personable and informative. The sectional I purchased was not in store so I’m not sure if I’ll like it. I’ll post again once it has been delivered.

We received great service from Ashley in Orland Sarah was great and went above and beyond to accomplish us. We were very pleased and happy with everything

Sarah was very helpful and had wonderful patience while I was making decisions.

Very attentive service from the salesman and he was very knowledgeable.

Loved the warm greeting by Joe upon entering the store. Attentive and listened to what I required. I enjoyed being left then to browse and consider what Ashley has. I went back with my husband the next day and had an excellent time with purchasing. Thanks for your professionalism and warmth from Sarah as well!!

(Translated by Google) Excellent service, the staff that assisted me was very kind and respectful at all times, very helpful and trustworthy. (Original) Excelente atención, el personal que me atendió fue muy amable y respetuoso en todo momento, de mucha ayuda y confianza.

I had a very helpful and welcoming experience at Ashley!

I walked through the doors and was greeted by Sam, who was very kind and personable. He allowed time for browsing, answered all questions, and made suggestions. He was quite knowledgeable of the products, old and new, in store and online. He took pride in the work he did.

As a new customer the service was excellent I felt very welcomed

Very good experience with Kalesha!!! She was very understanding and quick. Thank you very much!!

This store sucks! The people are constantly on you when you walk in the door, and then when you decided to buy something they say anything to make a sale!!!! You cannot trust these sales people, managers, customer service or just any of them period. The only thing their trying to do is rip you off! I am a long time customer of Ashley, adhd have never experienced this type of service! If you need furniture, and insist on using Ashley dob yourself a favor and find another one! Orland Park Ashley furniture is terrible and should be closed!!!!!

I had a great experience . Megan was very transparent and did her job very well.. thank

It's was very welcome

My visit was amazing it was very welcoming and the store associate and the finance went very well thank you for an amazing visit I will continue to shop

Stay far far away. Prices and promotions in store vs online are completely different and they aren't willing to match deals and are shady with the financing terms. They'll offer something like 20% off with reduced term financing. Hint: that 20% off is likely the same or more than their everyday online prices. So there isn't really a discount. They're just raising up the in-store pricing. Suggestion: Check online prices while in store.

Friendly team! Greeted immediately and great selection.

So excited to take delivery this weekend. Sales staff were friendly and store was well lit and not overcrowded.

Great store, nice selection, and quality pieces.

Great experience overall. Aaron was very informative and patient with us while picking out our sectional. The atmosphere at ashleys was relaxed no pressure to buy.

Friendly and great service

Sam, was very professional he answered all of my questions and demonstrated how to operate my new bed

Aaron was the best salesman! Very patient, nice and great with his customers. Aaron for employee of the month!

Great selection. No pressure, knowledgeable sales people.

Kelisha was my salesperson. She was excellent with her customer service.

I went there for the semi annual sale event, however I couldn’t find anything on sale. After driving over there, I decided anyway to get a sofa and when I ask for the free delivery they were advertising, that turn out to be not true . Not a good experience this time, I was motivated to go there because I’m customer of this store.

Disappointing Experience with a Sleeper Sofa We purchased a sleeper sofa from Ashley in May, based on recommendations from friends and their positive experiences with the brand. The final price was around $1500, and we received the sofa by mid-June. However, within a short time, we noticed a recurring issue: the seating cushions constantly slide out of place. It's not an occasional problem—it happens every single time we sit on the sofa, making it incredibly uncomfortable. I find myself adjusting the cushions multiple times a day, which is frustrating. None of our friends who own Ashley furniture have experienced this issue, so we didn’t expect it either. What’s more concerning is that when I contacted the store, they dismissed the issue, saying comfort wasn’t something they would take into consideration. I strongly disagree. If you're spending $1500 on a sofa, it should be comfortable, and the cushions should stay in place. This is not just about comfort—it’s about the sofa functioning properly. You don’t buy a $1500 sofa every year; it’s a long-term investment, and it should hold up better than this. If you’re planning to invest in a nice sofa from Ashley and expect quality and comfort, I would strongly recommend considering other options and brands.

Kelisha & Aaron assisted me they were extremely helpful & provided great customer service! I will be a returning customer.

!!!!!!!!!! PLEASE READ & BEWARE !!!!!!! My experience with the Store manager Ceasar at the Ashley Furniture located in Orland Park was horrific!!! He stated incorrect policy & procedures regarding an overpayment made with cash. He was very dismissive and left me appalled and displeased with the level of customer service. I had to go over his head and contact corporate only for them to tell me I was right && that he was absolutely wrong!!!!

Do not buy from this company. They delivered a broken fire pit to my house. I asked for it to be taken back and the delivery driver refused. We have been trying for weeks to get a repair or replacement. The manager and employees have acted like they can’t communicate or help us. I had an appointment and the message service canceled last minute and will not answer our calls or messages. The customer service is the worst I have experienced and it seems like this is the norm for the company. At this point I want my money back. I’ve gone to the store twice and have called customer service at minimum 10 times with no returned call. I’ve called both numbers and no one answers or returns the call.

I had a really lovely time shopping at Ashley. My salesperson was Sarah J, and she was awesome. She made it such a pleasant experience. She stayed past her scheduled time to help me- she was walking out, but assured me it was no problem to stay and help, even though I only wanted a lamp. So sweet. When I'm ready for a new couch, I'm coming back to Ashley. Exceptional service is so refreshing and kind of heartwarming these days.

Great sales person. No pressure, very helpful, and professional!

Myself and my girlfriend came in looking to buy a new mattress. Both Jim and Sam were extremely helpful with guiding us through the process, providing useful tips in a helpful manner. They were both very friendly and made the entire process feel like a breeze. We are very happy with our purchase, and would look forward to visiting the Ashley Homestore with Jim and Sam in the future.

Sarah was the salesperson who assisted me with the purchase of my chaise. She went above and beyond to ensure that my process was efficient, fast, and hassle free. Sarah was very friendly, polite, and a pleasure to work with. She co.municated with me consistently throughout my process and made sure that my financing was in place. She made Ashley Furniture shine! Customer service like hers is hard to find. I'll definitely be shopping at Ashley in the near future.

Both salesmen worked as a team. I walked in knew what I wanted had received an approval previously of an amount. Long story short, they got me approved for more. I was considering a different color they made sure I had it as my opt and it’s not an opt that was viewable to me online. The salesman helped close me out perfectly and did not take the sale from the original gentleman I worked with upon arrival. It was just an all around really good visit and transaction. Sam and Andrew I believe were their names. I’m thankful and super excited about my couches arrival

We had been looking for furniture and stopped in at Ashley in Orland. We worked with Aris and left there having found everything that we wanted. Prices were good and he was amazing. Thank you for all of your help.

Great experience very professional

Great customer service My Sales men and Mae were great I’ll definitely be back

Really happy with our shopping experience with Megan! She was informative and patient with us!

Kayla & Akram was very outstanding 👏 would definitly shop and tell people to ask for them!

We just received our new Sectional and love it. Experience was great

If I could give them zero stars I would, horrible place of business you should save your self the trouble, time and money and drive yourself to romeoville or go across the street to Darvin. Or find somewhere else to furniture shop in general, I highly DO NOT RECOMMEND purchasing anything From this store and definitely do not let Joe help you

Megan and Ceasar were great.. the selections and colors of sofas were not the best

My experience today was outstanding! Megan is professional, patient and wonderful to work with! I will go back to ashley and have her assist me with my future furniture purchases, she has great taste! Thank you Meghan .

No one greeted or tried to help us the entire time we were in the store. Not friendly.

I will get to specifics on Ashley furniture in Orland Park in a moment but a message about furniture stores in general. Stop with the farmhouse style. In this moment, it's already a fad that has passed. One thing we noticed about most furniture stores is that only 1/3 to 1/2 of the furniture has any level of desirability for normal, everyday people with a decent eye for style. This means that over half of each store has way too much crappy style, like black lacquer, white lacquer, glitter on furniture, gold trim, fake modern faux leather couches and chairs that you would see in movie spaceships. Yuck. When shopping, didn't even bother with the notoriously expensive places like Penny Mustard or John M Smith. The place that had the most desirable selection of furniture store wide was Steinhafels....but, we found this store to be crazy expensive as well....great quality....just out of our price range. This leaves places like Value City, the Room Place, Ashley and Bob's. While I have purchased an easy chair from Bob's before, Bob's and the Room place where places that we walked in, took a lap around and found that they carry the most low quality junk of the aforementioned furniture stores. So for us, that left Value City and Ashley. We found the dining room set that we wanted at Value City and we found the living room set we wanted at Ashley. We ended up settling for a dinette at Ashley so we could buy everything at the same place to get a better deal. We worked with one of the managers, Joe. Overall, we liked him. He's a little bit of a pressure salesman and he hovers a little too much but he was just doing what salesmen do. Once we set him straight, he started giving us some breathing room. He knows his stuff and got us through the sales process pretty quickly. The only thing I would recommend to Joe is stop with bad cologne....it's repulsive 🤭. Aside from that, you have a customer for life.

Everyone was helpful. Joe took care of me, and made me feel special. Can’t wait for the delivery!!

I've made multiple purchases at this store over the years and they have a great selection, with great prices, and attentive sales team.

Great service was provided by Sam! Would highly recommend this location!

Megan from Ashley in Orland Park was absolutely amazing!!! So knowledgeable & helpful, without the "pushy"ness you experience at most places. Was able to find the perfect couch for me & at a discount too! Highly recommend this place, and ask for Megan! 😁

Great service With Sam A. And was easy and smooth to make our purchase with him. We buy Ashley for all our furniture needs. Thank you.

I went to Ashley looking to downsize from my decades old plus large dining room table. Just as I thought all was lost, sales associate Sarah was very patient and helpful with finding something that would meet my needs. Went back a week later to finalize my purchase with Sarah's manager as she was not at work. Can't wait to see the new table set up in my home. Thank you both.

I had an amazing experience today with Ali. She was very helpful and made my purchase easy. Thank you Ali!!

My sales rep was very personable & knowledgable. She had me in & out of the store quickly with the product i needed.

Joe was very helpful

We were in town for a short period of time and needed some furniture quickly. We came to your store at 7pm on a Saturday night and received prompt, efficient service. Thank you!!!!

I did have a good experience at the store. Now I can't talk to anyone at the store to get an update on my delivery. This is very irritating. I don't know if my order is coming today. The phone number listed for the store doesn't have an option to speak to a sales person. That's very frustrating. I am very unhappy right now.

KELISHA IS THE BEST!!!!!!!! I used to wake up with excruciating back pain for almost 3 years straight, I purchased a mattress and had a tight budget, but it was still the absolute best and this morning I can say my back pain is GONE!

Sam was awesome, easy going, and very knowledgeable.

Ashley and Akram were nothing short of amazing. They showed so much grace and patience despite staying literally hours after closing. I would highly recommend this location, but specifically Ashley and Akram to future customers.

My sales rep Kelisha was very helpful amazing customer service !!!! 5 stars service

Megan was very professional and knowledgeable. Process was smooth with her guidance. Will return here again if need more furniture.

Excelent services

We had an excellent experience with Megan. She listened to what we wanted, asked questions and delivered. She was upfront on cost, delivery and extended care plan. Thank you Megan. We will be back because of you!

I had a great experience at Ashley in Orland Park! Highly recommend. The furniture is high quality and the customer service was above my expectations. Jessica was amazing! Thank you for a wonderful experience, I cannot wait for my sofa!

Outstanding experience and Sam Ashkar I highly recommend!

Came into the store & was greeted by a salesperson right away. 👍🏽 but I wanted Sara my daughter had come in a couple of days prior to me & she told me about Sara & oh boy did I get the best saleswoman. Professional, informative, knowledgeable, funny, with a warm personality. She directed me to the recliners & made a sale. Sara was great good addition to Ashley’s organization. Will definitely refer others to Sara & the store.

Isy Jones was an excellent Sale Person,? Great Job!!

Such caring and kind staff, they helped me find my dream couch at a discounted price. Kelisha, Sam and Caesar were great!

Bad service, they never solved the problem I had with the defective bedroom set and the mattress. I will never buy anything from that store again.

Monique, (that's her middle name) was professional, pleasant, made me feel at ease . She was patient, answered ALL of my questions. Very relaxed shopping experience helping me to pick out a lift chair that fit my needs. Would give them much MORE than 5 stars.MY saleslady, I remember her middle name was Monique, same as my niece, made me feel like I was the most important person in their store. I would recommend Ashley's for all your furniture needs .

Great customer service!

Great prices and great customer service. Thanks to Akram!

My experience was excellent.

We were very pleased with our furnishing specialist Aristidis Tsoumbakoooulos he was very helpful. We have not received our recliner as of yet, will give our thoughts after that. Thanks

Wonderful experience. Chris was wonderful and we ended up with a discount we were happy with at the end of the sale. Nobody was pushy, just a get experience!

Everything was great until the delivery. A night stand was broke and trying to get ahold of someone to replace it was ridiculous. I've called different numbers , I keep getting pushed off to another division and then finally had to do a live chat that didn't have a live person but AI and they said they couldn't find my order. I've only had the furniture for an hour, I should get a replacement right away not file a claim and wait for a service person. I've spent alot of money and really feel like I'm now pushed to the side with no one to help me

I came into the store on Sunday looking for a new couch for my new apartment, and right away, Izzy was amazing at helping me and guiding me through the process. She answered any questions I had, made sure I understood all of the logistics regarding the financing, and I was very happy with my puchase. Akram, the manager, is amazing as well! :)

My experience was short, I knew what I wanted. The salesman, Aris showed me what I asked, I sat , relaxed and walked out with sofa sleeper and reclining rocker to be delivered this week😊

After waiting 2 weeks for my delivery, on delivery date they did not show up. No call nothing. I call and ask where is my delivery? After 3 calls and apparent untrue statements by delivery team who said I refused delivery because it was in pieces. How would that be when no one talked to me and I paid for delivery and setup! Now the only thing they offered to do is just reschedule the delivery. Now I have to wait another week!!! I hope it shows up this time. Very disappointed!!!

Jessica B was super helpful, a great thought partner, and not one ounce pushy. We shopped around and found the prices at Ashley to be the most fair. We would definitely recommend Ashley and Jessica B to our friends and family!

Chris and Sam were great. Honest guys and I couldn’t be happier with the experience I had there.

Joe and Akram, or very pleasant to work with. They were helpful and knowledgeable.

Sam is amazing! The kind of experience you hope to have when furniture shopping. He and the Team flawlessly assisted in loading my car with my new table and chairs and took extra care. Thanks again!!

Sam was amazing ! He made picking our new furniture for our condo so easy and fast. Would highly recommend him and this location.

Ashley Furniture does it again! Beautiful store layout displaying gorgeous furniture. Everyone was so kind and helpful, especially Ali! She was great and helped me really settle on a new couch and bed and has a wonderful personality! They're the only place I get my furniture from and I'll be back for more!

Salesperson was nice and professional and listened to my concerns

My sales person was very polite, curious, and professional. The others I had contact with were the same. I plan to be a customer forever 🤗

Great furniture, good price, great promotional deal, great finance deal. Our advisor, Megan was friendly, knew the products, answered all our questions and put together a great deal. Megan was great and a big reason why we bought at Ashley.

Aris was an awesome sale person!

After posting such a nice review the other day when i purchased my bed, I had to come back on here and tell what I experienced today at this location. After taking off a full day of work for my delivery that never came, nor did I receive a phone call that my bed was not going to be delivered. I was on the phone with someone from the main office who clearly had no knowledge of what was going on with my delivery. I ended up going up to the store to speak to the manager Cesar who informed me at that time that I was not going to receive my bed and that the bed never should have been sold to me separately, because it was a set. Well why the hell did i not receive a call? Why did i have to come up there to find this information out? All he kept saying was sorry sorry sorry. I should have gotten more then just a sorry. I felt Cesar was very insensitive to the situation and not helpful enough to rectify the problem. That's no way to treat a person who has spent their money in your store, I left highly upset. I will never in life come back to this location and do business with Ashley furniture chain. Just bad business. Unprofessional and unacceptable.

I have a great experience picking out furniture. The Associates were very helpful and made sure I say visually how it would look in my property. Kelisha and Sam helpful me from beginning to end and their manager Cesar was very helpful as well.

Sam was very kind and knowledgeable. He was willing to help us and even gave us an additional discount to help us stay in our budget.

Everyone was polite and customer service was a blessing.

Our sales rep, Chris, who was just recently employed by Ashley Furniture, was absolutely the best!! Greeted us at the door, politely asked us what we were interested in seeing, pointed out the areas of the store where those items were displayed and left us alone to look, feel, sit, etc. checked in on us once when I had a question, and we continued to like at the rest of their displays. When we wanted to get pricing, he was very quick to explain the pricing, discounts, taxes, delivery charges, etc. I asked about another suite of furniture, and gave me pricing for that one, it was then that we decided because of the pricing, discounts, etc. that were available, we bought 3 rooms of furniture!! Chris was extremely helpful!!

My experience today was excellent! As expected Kelisha Walker met all of my expectations! She quickly identified the Sofa table and extra chairs I wanted to purchase. Great price, quick check out and delivery! I couldn’t ask for better customer service! Thank you Kelisha!

Very helpful, no pressure experience

I received excellent customer service from my sales person Jessica. I am going to enjoy my new sectional.

Sam was very helpful Lots to choose from. Very happy with our experience.

Sam was super helpful with my needs and eventual purchase. He was knowledgeable and quick to search other options to find what I was looking for. He’s a keeper.

Joe was very friendly, helpful, and knowledgeable.

We were looking for a Sectional, kitchen table, and chairs, since we are moving into our new home. We had chuffed around at a few different stores in the area, including Darvin, Bob’s furniture, Ashley furniture, and others. The products that we purchased from Ashley we Immediately loved, and are very excited for them! We worked with Sam at the Orland Park office, he was absolutely wonderful to work with. The next time we are shopping for furniture, he is going to be our first call! He made everything seamless, entered all of our questions, and we didn’t feel like he was crowding us like it other stores. We would give him a sixth star if we could!

Sam gave great service and set up everything I needed for my new house to be delivered in the next couple weeks! Excited for my new furniture!

It was a pleasure working with Megan at the Orland Park store today. She made our experience seamless and painless . We will work with her again when the opportunity presents itself.. Great job Megan.

My assistant Saul was friendly polite and knowledgeable. Thank you Saul for everything and I can't wait to get my furniture.

Joe met us when we walked in and asked us what we were looking for. We told him the type of sofa that we wanted. And unlike the previous furniture store that we were at, he Actually Listened to us. He showed us a couple of options that were exactly what we were looking for. And we decided on one very quickly. Whereas at the other store they walk us around endlessly showing us sofas that were not what we wanted. It was so nice to be able to work with someone who listens to what you tell them! Thank you Joe!

Great, pleasant atmosphere. Employees were patient and willing to answer any question.

Megan and Sam were very informative and helpful! Everything went smoothly!

Every employee we encountered was wonderful

Very attentive and informative!!! All went quick and so great 😀!

Sam was attentive and helpful

My wife and I had a wonderful shopping experience. Looking forward to our next encounter. The employees were very attentive and friendly.

Great customer service does an amazing job taking care of us!!😊

The customer service Aris provided was outstanding. A little disappointed that the offers online were not available in store. The 5 year protection plan online was not available for $59.99, I was asked to pay $179.99 protection plan for a $349.99 table. Did not make sense to me. Also, the web said free delivery. Your store only made delivery to the front door available. I gave 4 stars because of the service Aris provided.

Akram was great!

As soon as I walked into the store, I noticed the most comfortable couch and couldn't resist sitting on it! Joe, who works there, came over and had a friendly chat with my partner and me. He was incredibly helpful and patient as we looked for a couch, end tables, and a coffee table. His professionalism made our shopping experience thoroughly enjoyable

We had a very bad experience. 1. The store nor customer service return your calls. 2. When issues arise no help from Managers or sales people. 3. Completely unprofessional from start to finish. 4. I called the 800 number and can never speak with a supervisor to try and fix the problems we were having. Very poor communication on their part..

Don (Landon) was great helping us with what we were looking for in our loveseat. I give you five stars because of her excellent work in Orland Park location! Thanks Don!

Excellent customer service! Sarah was knowledgeable, kind, and patient.

Megan was very friendly and experienced. She helped me get the couch that I was looking for!

Very helpful and nice people

Kaci was brand new employee and was Awesome!!!! I never would have guessed she was new! She showed us around and then when we made a decision she got some help from a co worker to do the paperwork is all. Otherwise she’s didn’t need anything- she was a pro! The co worker she had help her was slow. Was not understanding to the fact I had a time crunch and needed to leave store for a dr appt by a certain time. Made a few mistakes and took a long time to process everything causing me to have to leave mid way through and then come all the way back jsut to sign two forms. Kaci kept apologizing but he seemed oblivious to my inconvenience. Overall was a good experience.

Kelisha, was friendly, knowledgeable she went above and beyond to make sure I found the right mattress for me and my husband needs. The financing process was smooth and easy, and I never felt pressured to make a decision. Thanks Kelisha

It was okay

I only gave 1 star because I couldn’t give zero. I Only ordered a bedroom set with 2 nightstands a dresser bed and bed frame. I was told it could be delivered 4 days after purchase at the time of purchase, which is acceptable. Then find out it’s pushed a week later than that and I start to get annoyed. Then have to miss 4 hours of work to meet the delivery guys that tell me the wrong equipment or hardware was put into the system to put the bed together. Then an another attempt was made to put the bed together only to find out no hardware was even brought and the wooden slats that were in my condo aren’t for this bed. So then have to order a box spring for a bed that I thought didn’t need a box spring. So a 3rd attempt is made and the railings and box spring that were brought have no hardware with them to assemble the bed. So after paying for delivery and assembly Miss Ashley says they can mail us the hardware to put the bed together myself in 3 days. Luckily another team was available to come for a fourth time to put the bed together but now I’m stuck with these wooden slats. After trying to return these wooden slats Miss Ashley tells me that all sales are final and I can’t return the wooden slats that I bought for no reason. To sum it up Ashley stinks, they’re delivery people did not do anything wrong I appreciate them, but the people clicking the iPads to order what the purchaser wants are incompetent and apparently don’t know what goes with a bed set and the customer service makes false promises to try and cover themselves, and apparently make you buy something useless that you can’t return. They made an experience that I thought great into something horrible.

Sam was great help.

My shopping experience was great. My salesperson Keilisha was very engaging and helpful throughout my shopping experience and this made it so much easier to shop at Ashley. Thank you, I will be back soon.

Amazing service employees are Amazing g and kind. They talk to you through the whole process.

No pressure sales. Let us be on our own to just look.. didn't interrupt us. Their input was very helpful Salesman was Sam. And today we worked with Aaron Highly recommended both and the Orland park Ashley store!

The salesperson Sam and the lady from Acima were wonderful friendly and great help

Very helpful and pleasant.

Great merchandise and great prices!!

Joe was great. Very helpful with great feedback while I was making choices and I feel I get a great deal!

The sales representative was very professional and very helpful!

Octavio was very welcoming and helped us find a great bedroom suite that wouldn't break the bank. Keep up the great work!

My husband and I ordered a living room set back at the beginning of January 2024. Though the paperwork stated up to 16 weeks for a delivery timeframe, the salesperson said it should be more like 6 weeks. Well 16 weeks later and no furniture. We have called and inquired and were told a supervisor would call us back. Three times we’ve called and were told we’d get a call back and have not yet received a call back. Not to mentioned delivery had been scheduled three different times and had to take time off of work. THREE times they scheduled and time was taken off of work. They clearly do not care about their customers. This is inexcusable. Buyer beware!

The effort and friendliness was above and beyond expectations. He worked well getting us size, color and delivery options of the furniture.We were very happy when we walked out of the store.

Great place with great products and prices. Ask for Sam he is the best and always has the best products at the best prices. Thanks to the team this place is great.

Easy to shop here your sales person always knows where to look for what you want

Sam was very helpful. I like that you aren't hounded as soon as you walk on the door. Great selection of furniture aswell.

Overall, the 2 agents were very friendly, knowledgeable. They had patience for us.

Kelisha was very friendly and helpful in our search for a sofa and loveseat. Very painless shopping.

Meagan was very helpful with purchasing my chair. Great customer service.

The worst delivery service ever they never give you the right date they confirm then they change everyday a different appointment and it sucks to be honest Ill never in my life purchase from this store again

I had a wonderful experience at Ashley’s today! Within 5 minutes Aaron had the perfect sleeper couch that I had in mind with exact measurements/color I preferred with the best deals around! The prices were so great I proceeded to purchase a matching ottoman, gorgeous bed frame, and the comfiest mattress! I can’t wait to go back to furnish the rest of my new place! Would recommend any customer to ask for Aaron too! He was very knowledgeable, personable, and made our experience 10/10!

We were greeted and asked what we were looking for, we were directed to the items and he shared info needed to make our decision on items we then purchased, very happy with our purchase and experience, thanks

Megan was fantastic!

If you are looking to get help don’t go here. Customer service and assistance lacks here. Plus they don’t care unless they know you will buy something. I also want to point out a lot of the items sold ant Ashley furniture are available on Amazon for a cheaper price. Even though they say they will price match they won’t. Do your homework before buying here.

I love my recliner not happy I tried calling store three times for a delivery time no one picks up the phone very disappointed in that finally the next day I got through to customer service and was able to get the number for my delivery 🚚. I called the guy he was super good kept me up to date on his eta.

Worked with Sam. He was very knowledgeable and helpful. Great atmosphere in the store.

Sam.. provided me the best customer service ever!!!!! Thank you Sam.

Bridget was exceptionally helpful and would do business with her again.

The customer service was amazing Joe was a great help and very patient with me while picking a bed room amazing quality and gave me a great discount as well. Thank you for all your help!

Great experience with Bridget and would do business with her again!

Aaron is awesome! Such a nice kid!

Sam was super patient and helpful to us ! We appreciate the patience and him being helpful to us making a decision