Ashley Store Orland Park, IL

Thank you Sam for everything, love the furniture in your store.

Great service, definitely would recommend!

Worked with Megan on multiple items. She was great to deal with and would recommend her. She listed out the options and the best fit for what I was after. Thanks Megan.

We worked with Sara to pick up our new bedroom furniture. The staff were friendly and informative. They worked with us from picking the pieces we wanted to financing. Sara made us comfortable. Really we felt no pressure and are so excited about getting our new furniture!!! Thanks Sara! If all goes well with delivery and the new furniture we’ll be back to see you for our other furniture needs.

The salesman was awesome thank you peter

I have been waiting over 3 months for my furniture to arrive at my new house. This was after the sales rep at this Orland store last July guaranteed everything would arrive together within a month, at the latest. The last of my order was supposed to arrive in a couple of days (late October) and wouldn't you know it? I just received another call from Ashley saying that my final piece of furniture (a couch) will now be delayed for the 4th time and will not arrive until "sometime in November" (they hope). The Ashley rep provided me with an email address to file a complaint with Ashley (I confirmed the email address with her 3 times) but it bounced. This will be the last time I ever buy anything from this crooked company because of their deceptive business practices. I encourage others to buy elsewhere. You've been warned. UPDATE a week later-(11/5/25): So after the laughable canned response from Ashley management to my review above (they didn't even bother to reach out), "more" of my order showed up late last week-; specifically 2 end tables and a coffee table. When the delivery guys unwrapped the furniture, all 3 pieces had obvious DAMAGE to them (SMH). We sent them back, even after the delivery guys tried to get us to keep the pieces and to just "call the store." I insisted they take them back as they were all unacceptable and even took photos. And the couch? After nearly 4 months it is nowhere to be seen and officially still on "back order." And for us, that was the last straw- I called Ashley and immediately cancelled the rest of the order. A perfect storm of incompetence, greed, and indifference to our concerns at Ashley Furniture. Just the cost of doing business to them apparently.

Megan was wonderful to work with.

The sale person and manager was a delight to work with. Good customer service.

Quick clean and efficient they did a very nice job

The staff was great I was out fast after placing my order

Was very good service and loved the quality .

Kelisha my salesperson is great to work with. Friendly no hassle service!! 😊

Friendly staff. Sam was super helpful.

Great shopping experience at Ashley furniture with Ameer M. Worked with us on our purchase of new living room furniture. Bought quality furniture for a reasonable price.

Sam, sales person, was VERY friendly and VERY knowledgeable about our mattress purchase. I would recommend others to check out Ashley Furniture Store...

Megan was very knowledgeable and a pleasure to work with

My sales rep Sam was excellent he was extremely patient even though I was bandering back and forth he didn't Flinch until I figured out exactly what I wanted very few people do that they only care about the sale right then and there and not really what a person wants, even when they're not sure what that is definitely a credit to the organization.

Thank you very much very pleasant .helpful

My experience working with Kelisha has been very disappointing, and I will not be working with her again. The customer service during the purchasing process was pleasant, but it became clear that the focus was primarily on making the sale rather than ensuring customer satisfaction afterward. After my initial purchase, I realized the items I selected didn’t fit my space and immediately went back to the store the same day to complete a re-selection. Kelisha assured me that the correct items would be delivered and that the dresser mirror would be added the following day. However, when the new delivery arrived two weeks later, the mirror was missing. When I contacted Kelisha, she spoke with customer service and confirmed that the mirror would be delivered soon. Unfortunately, two weeks later, the wrong mirror was delivered — it belonged to the original set I had returned. I reached out to her again, and she stated she would contact the warehouse and have someone follow up. To this day, neither she nor anyone from Ashley has reached out to resolve the issue. I have since requested a refund for the mirror. My main concern is the lack of follow-up and accountability. Once the sale was completed, there was no effort to ensure the order was correct or that the issue was resolved. Customers deserve consistent communication and support, not to be left dealing with customer service on their own after the purchase. I strongly recommend caution when working with this sales associate.

Sales associate was great in getting us the best possible price.

Jim was absolutely amazing when it came to buying my couch for my first home! He was very patient, and took into consideration everything I was looking for. Highly recommend Jim when shopping at Ashley!

Salesman was very helpful and worked with us for a a payment plan.

We had a great experience at Ashley Furniture thanks to Jim, our salesperson. He was incredibly kind, helpful, and genuine throughout the entire process. He really took the time to understand what we were looking for and made everything easy and enjoyable. Jim is the reason we decided to buy from Ashley, his professionalism and sincerity truly stood out. Highly recommend asking for Jim if you’re shopping here!

The sales associate Sarah was awesome. She was extremely professional yet friendly. She made sure that I understood everything concerning my purchase. Thank you so much Sarah.

Originally my husband and I had a great experience when we made our sectional purchase. However things have changed since then. We paid for our sectional out right. We did not finance or enter into any kind of payment plan which means 1. You received our money on the day we purchased the sectional. We were told it would be 2 weeks for delivery. Ok no problem. Well the delivery date Kept changing to later and later. Eventually we were told it would be a whole month! Ok no! So my husband called the store manager to work something out. Great! we got a sooner delivery date BUT the delivery updates also keep changing. It was supposed to be a window this morning between 830-1130. I get an update that a driver is on the way and we are the 1st stop. This was at 7:00 am. Now at 10:00 am, I am getting a message that we are now the 3rd stop of the day and the drivers name has changed AND they will no longer be there by 11:30. Now it's going to be AFTER 12:00. This experience has made me decide to never purchase from Ashley furniture again. When you give a customer a delivery date and time then you need to deliver on that promise. This has been ridiculous!

Sarah and Manager Abram [sp.?] were both professional, welcoming, and accommodating. They are assets to your store. The young lady wearing the head gear and her co-worker (I mentioned both of them to the manager) well, their demeanor left a lot to be desired. Thank you for asking.

Sam the guy I worked was the best service I every had

Easy process from start to finish. Sam was super helpful

Jim was great

Very personable and attentive

Ask for Sam at Ashley's on LaGrange Rd. in Orland Park, IL. He'll give you discounts when he can. He is very knowledgeable about all the products and no pressure to buy. I priced recliner chairs at 5 businesses, and Ashley's had the lowest prices for the best quality.

The customer service was top notch! Megan and Maeteen were attentive, patient and kind. Thank you for your attention to excellent customer service.

The teamwork shown here was great

Very pleasant, very kind, very nice.And most of all very respectable thank you ashley store

Megan and the store manager were very polite and respectful. Definitely recommend!

Treat Egged with the up most respect and she was very excited

The sales representative was very polite and efficient.

.sam was amazing this is the second time we have purchased something through him. Great service, polite, and thorough. He did not push just listened and got us what we needed.

Haven't shopped for furniture in I don't know how long! But as soon as I walked into the store Megan greeted me at the door and made my experience seamless. She gave it to me straight and had thorough knowledge of every piece I asked about. My home/room improvements from here on our will only on through Ashley and Megan!! Orland Park Store.

Sam was very helpful and courteous!

The Ashley representative greeted us and was very friendly as she told us about pricing and the floor layout. We weren’t bothered or pressured to buy. We at a nice time looking around and found a pair of lamps that were perfect and purchased them.

The service was a good experience.

Very good service, zero pressure. Sarah was amazing.Would go back again.

Amin was an awesome sales person. Very personable and knowledgeable.

Great

Jim was excellent. Didn’t hover us. Let us walk around until we had questions. He was very quick checking us out. Very efficient!!

Hands down ashley furniture has the worst customer service of all time. I have been dealing with a broken product they installed since March and they continously keep delaying saying another week or two and then when they finally sent the parts its the wrong parts. They refuse to refund me my money or give me a new product for a product they installed incorrectly. Do yourself a favor and shop at literally another store for furniture

Good experience. Amin was great help!

The sales woman we had was very helpful went out of her way to give us quotes on different shares that I was looking at offered some incentive if I bought the chair that day, which I loved it anyway, so I did. Everyone was very courteous and friendly.

Staff was friendly and prices were good!

Sara is the best!!

I would not recommend this Ashley store. I have had better customer service experiences at other locations.

Great experience with knowledge of the furniture, fair pricing and great customer service with quick delivery.

I went into Ashely furniture needing a bed room set and kelisha helped me out thanks now my back problems are gone !!

Megan was my salesperson. She was very helpful and professional.

Kelisha really helped me out with the financial on the furniture. I really appreciated it thank you so much!!

I am very disappointed. I was not provided with the apparent delivery options. Therefore, I have a box with table pieces sitting in my living. Upon purchase, I was not informed that the tables delivered to me would not be assembled. This was my first purchase with Ashley and will be my last. I have purchased furniture from other stores before and have never experienced this. I did not plan for assembling tables and preferred to return them. However, I feared that the company would come up with another gimmick and not return the funds so now I’m stuck with a box in my living room instead of tables. I’ll just shop at IKEA that way I know I’m putting furniture together. Just know if you shop here, there’s a such thing as ‘premium home delivery’ that’s a random price you’ll pay for assembly on top of the cost of the furniture.

Megan was great! She explained all the details if the sale. Very helpful

Peter was VERY helpful!

Andrew and Akram. You need to deal with these two. I went to about 10 different furniture stores and these two were the most helpful and gave me the Labor Day discount after Labor Day ended. I Won’t be buying furniture anywhere else from now on! Save your time and start with them!!!!

I love that my daughter and I were greeted as we walked in. Our salesperson.Sam was very helpful and let us take our time. We bought a dining room table and chairs. We also found an awesome reclining couch with a chaise. It is very soft and we love the color. We are also love quality of the two items and we have 5 yers to pay. We love Ashley Furniture!

We had an amazing shopping experience, all thanks go to the wonderful sales lady KALISHA in Orland Park.

Kelisha provided exceptional customer service. She was not pushy at all. Kelisha listened attentively to understand my needs and responded appropriately. My items of choice were in stock, and I was happy to hear that the Labor Day sale had been extended!

I have been looking on Ashley’s website for days not being able to figure out what exactly would work for my home….so I stepped in the store and only had a very short amount of time to figure out a furniture solution. The staff was extremely helpful; and Particulaly Kelisha Walker. If you go to shop at the store, I highly recommend working with her to fulfill your order. She really understands customer service! She understood I was on a time crunch and was very fun, kind, professional and helpful during the entire process. She was very helpful and executing a speedy delivery, and offering options to do so. I had never shopped there before, but I will again.

We had an amazing experience at Ashley Home Stores today. The sales agent was patient, kind, understanding and went above and beyond to ensure that we had the furniture that best suited us and our needs. She took the time to explain every aspect of our transaction in detail and never became frustrated or aggravated with the amount of questions that we asked.

Great service! They were able to price match for me and ship to my home for free. Very nice people

The salesman was more than helpful. He helped us find just what we needed.

It was very pleasant . When we were taking care of. Thank you!!

Steer clear and stay far away from Ashley Furniture in Highland, Indiana! This place preys on the elderly. My friend is 84 years old and they ripped her off on a recliner by hiding their “no returns” policy in fine print no one ever explained. Within a week she tried to return it, and instead of helping her, they strung her along with endless texts, a useless 1-800 number, and scripted bots while refusing to take responsibility. They know exactly what they’re doing: making it confusing for seniors, wearing them down with phone runarounds, and banking on the fact that older people won’t fight back. That’s not a business model, that’s exploitation. If Ashley Furniture is willing to take advantage of an elderly woman, imagine how little they care about you. Shame on this store, shame on this company, and shame on anyone who defends it.

Was immediately greeted by Sam. I knew exactly what I wanted and he directed me to the item. He made the purchase so easy! Great service and Beautiful store. 1st time shopper...and I'll be back!

Sarah Jones was exceptional! Highly recommend Ashley Furniture and Sarah!

Friendly staff, very helpful, made sure I got the best deals!

Jim, Maytean, & the store Manager was extremely helpful today!!

Great service and expert advice. Very friendly sales person, Sarah.

Sara was really great and helpful she answered all my questions and was really quick with the sale she had a lot of customers but maintained composure and was very professional I recommend this location

We have not received our furniture yet, but the customer service at the Orland Park location is awesome! Our sales Rep is Sam! He’s very knowledgeable, super helpful and busy, but was still able to provide excellent service. Previous to Sam we have worked with Aaron who was AMAZINGLY HELPFUL and great customer service! Will update post once we receive our furniture.

I visited more than 6 stores to find the perfect sofa. The service I received from Sarah and Akram combined with a great product made the decision easy.

My mom purchased a small sofa from the Orland Park store and was helped by Sarah. I just wanted to say that Sarah was super sweet and very helpful with this purchase. She made the whole process very easy and quick. Ashley has a real gem in Sarah!

GREAT SERVICE AND I ENJOYED MY SALESMAN THEY BOTH DID ME RIGHT...

Sarah was amazing! She got us in and out the door in less than a half hour with our purchase!

I had a great experience at Ashley Furniture. Sam, one of the staff members, helped me a lot — he was very patient and made the whole process easy. Thank you, Sam, for your excellent service!

Sales person, Sam was outstanding. Informative, not pushy, very professional to work with. He gave me a new perspective on Ashley Furniture! Will definitely refer family and friends.

Your sales people were very helpful friendly and professional shout out to Kaleisha and Mateen were wonderful I got a beautiful sofa coming this week yessss

They were great, she was very nice and professional

After seeing a 4.4 rating I was surprised to see it that high. I bought over $10000 worth of furniture and it has been a nightmare. Took 6 delivery's to get all items and I'm still short 1 item. Delivery guys were horrible, damaged the my home and furniture and when I called "Sam" the manager he kept giving me a number to make a claim that were "bots". Didn't help me and just pushed me to a "bot". I definitely would go across the street to Darvins and get furniture. Not at Ashley, oh "Sam" I need item B602-93, it's been 4 months.

Wonderful place to do business when you have a salesperson like Amin.

Attentive and respectful salesperson, Peter. I was in a time crunch and he respected that.

Sarah was incredibly nice! She was very helpful, answered all our questions and worked with the manager Akram when they couldn’t find our account. Everything was done quickly and smoothly.

Jim was fantastic! We made our selections with ease and the checkout was flawless.

Friendly service, nice store

We bought and swivel, rocker and recliner chair for our nursery, and we are so beyond happy with our purchase. Megan was the sales woman that we worked with and she is fantastic! She is very knowledgeable about the products and helpful in every way. I would 100% recommended buying from Ashley in Orland and working with Megan G.

Maetean and Peter were Awesome! Best Customer I’ve received in a long time!

I was so fortunate to meet your Homestore representative , Megan Glad, at your Orland Park location. She was so incredibly helpful to me with selection of a sofa and dinette table and chairs. She assisted me with colors and appropriate sizes. I am handicapped and Megan was very sensitive to my needs which was very much appreciated. I selected Ashley after an online search. However, it was your in store representative that sealed the deal for me. I know I will be back soon for more pieces and I will definitely call to make sure that Megan Glad is available. She’s a terrific Ashley rep.

Meghan, the sales person helped us with purchasing the recliner chairs. All questions were answered clearly and process of sale was completed quickly . We are very excited to get these new chairs.

Megan was kind, patient, and efficient! One of the best sales experiences I’ve had because she was not pushy at all and answered all of my questions or concerns! A very positive experience!

Nicely laid out store and friendly and professional sales reps.

My store experience was the best ..Pete salesman was very pleasant helpful, knowledgeable, Sara was knowledgeable she even set up my card app for me ..took time to help me ,very pleasant ..store manager..helpful friendly ...nice pleasant experience

Sam the salesman was exceptional. Ashley furniture had the best selection and best prices.

Sam was a good salesman he helped us out with what we needed.

Our sales person Kaleisha was very helpful and beautiful personality. She cater to any and everything we needed.

Sam was wonderful, knowledgeable, and a real help with my dining set purchase. Everyone is friendly and the store is clean and nicely set up.

The staff are all very nice and helpful, they go the extra mile to help out. Alex helped me out when I got my furniture, but the whole staff is really good.

Great selection of furnitures, clean place , and staff are very patient and helpful.

Staff was amazing and super helpful made my shipping experience so easy

Our sales person was Sarah jones she was helpful pleasant and great to work with

Had an awesome experience with Sara today. Extremely helpful and kind and courteous.

Sam was great

Great salesperson works out what I want and explain everything

Jim is awesome! He helped us with what we needed, very personable we’ll be back to do more business! Thanks Jim (Derek & Carm)

Great his service 5 star⭐️⭐️⭐️⭐️⭐️

Very friendly sales person. Keisha was very helpful and professional

Sam and Megan were great! No pressure and got me a great deal.

Sarah was extremely helpful and her energy was extremely positive. Great customer service 10/10!!!

We had a great experience working with Jim at the Ashley Furniture store in Orland Park. He was incredibly helpful and patient as we looked for the perfect sectional for our living room. Jim took the time to understand what we needed and even helped us add an additional piece to better fit the size and layout of our room. His knowledge and customer service made the whole process smooth and enjoyable. We truly appreciated his guidance and would definitely recommend asking for Jim if you're shopping there!

Excellent serviceI

All perfect, quick and easy, Megan gets five stars

Our sales person, Sam, was great! However, the promotion text sent by Ashley beforehand was deceptive. They should be more transparent.

Sarah was great!!!!

Sam was extremely helpful and patient good experience

Service was great!!! Jim was very informative and made our decision easy

Ashley was extremely helpful and informative. She went out of her way to get me the delivery date that worked best for me.

Peter was a awesome rep to speak with Very detailed and explained the sales transaction With exceptional knowledge and patient

Sarah was great

Great products and service. I was greeted by Jim and was offered help by multiple people. Sam also helped me finding the right dining set. Thank you both Jim and Sam for being great at what you do.

Go see Sam Ashkar at the Orland Park location, what a great guy and great salesmen to deal with. He streamlines the process and makes the experience easy. We purchased several items and it was smooth as can be.

Sam was a great salesman regional knocked off 40% + 1k what more can you ask for!

Really enjoyed the pressure free atmosphere we received

Pretty furniture and very nice salesperson. Joe explained everything and took time with us.

The store is freezing cold. However my sales associate, Sarah was great!

Like many people window shopping, i ventured into the store and the next thing I knew was sold on a special piece of furniture. The salespeople made me feel comfortable and they worked out a deal for me; so what if I eat beans and sardines for awhile.

Great selection, great prices and Jim was so knowledgeable about the inventory. He was also entertaining to work with. I’ve never had more fun shopping for furniture.

I had a very pleasant buying experience at this store. My salesman was Sam A. and he was very polite and knowledgeable about the product I bought. Also, because the manager approached me and introduced himself made the buying experience more personal. I would definitely recommend them. Thank you,

I had a great experience at Ashley, the furniture in the store is wonderful, offered at good prices and the salespeople are so helpful!

An easy caring confident experiencer with a wonderful staff.

My experience at Ashley exceeded my expectations! Sam was amazing! He was very knowledgable, professional and wanted to understand my furniture needs and explored ways to finance my purchase. I was very impressed with the service.

Associates were quick to great, find and show us what we were looking for.very professional

The service is outstanding very friendly and patient not rushing you Kelisha is fantastic awesome thank you guys

Jim, Jim, Sam and the crew were FANTASTIC!!! We went to 5 different places and they were best w/ Products, Service and Prices!!!

Great service, Meghan and Sarah were fantastic to work with. They understood what I wanted.

Very courteous, took their time with me and showed me what I asked for.

Sam was a great help and not pushy at all. Definitely recommend him to anyone one looking for furniture.

Third time I've gone through them. Always friendly service. Never pushy. Megan was my sales person and was super helpful and very friendly.

Megan was super helpful & answered all my many questions graciously. Also very knowledgeable on the products they sell. She was able to set up delivery and removal for the same day!

Friendly and knowledgeable sales staff. Made my purchase very painless and easy.

Very helpful! And great quality can’t wait to have the furniture in my home!

The service was surprising when one salesman was lethargic sizing me up... another walked through the door saw the lethargy in her counterpart and took advantage telling of products and ways to pay.. I was just window shopping and left with the set up ive dreamed of.

Very informative pleasant and helpful

Megan was amazing ! She was super friendly and she was super helpful! I loved that she was able to work with my payments also ! I would 10000% recommend friends and family to come back!!!

Excellent customer service and very professional.

Mr. Joe was a wealth of information, excellent services and impeccable kindness. The Lewis'

Great experience...staff was great!!

Amazing service, sam is my go to guy 👍

Manager was rude and everything is so expensive

Excellent service! Lekisha (may be wrong on spelling) was outstanding along with Sam and both managers. I especially liked that space was given to browse yet Lekisha was readily available with questions. I highly recommend Ashley Furniture.

My experience was awesome!! Our Salesman was kind, knowledgeable and He listened to our needs.

Good choice and price.

Megan and Aaron were amazing. Very efficient and professional, also very knowledgeable and gave great advice!

Kelisha was very professional & showed me exactly what I was looking for.

My wife and I had a very positive experience at the Ashley store in Orland Park. Our salesman, Jim, went above and beyond in helping us find a dining set that will perfectly meet our needs. We will return in the future for our furniture needs. Thanks, Jim, for being a great salesman!

Morgan was a great sales person when I go back I'm looking for Here GREAT person to deal with she was very helpful. Thank you Morgan

Wonderful! Peter was extremely helpful, and went above and beyond for amazing customer service!

Simone M. was absolutely amazing! She was knowledgeable, friendly, and went above and beyond to help me find what I needed. Plus, she took the time to listen and show genuine care during a personal conversation. And to top it off, the store manager was incredibly generous, giving me an additional 15% off the couch! Their teamwork and customer-centric approach made my shopping experience truly exceptional. Highly recommend!

sales person Megan was very helpful

Alex, and the manager Jim were very helpful. Always a good experience with Ashley.

Our sales representative mentioned to us about the on line price on the kitchen table and chairs set we purchased which saved us quite a bit on the set. Amazing service!

ALEX WAS A AMAZING SALE PERSON. HE WAS VERY PATIENT WITH ME BECAUSE I'M WAS GOING BACK AND FORWARD LOOKING AT LIVING ROOM AND DINING FURNITURE. I BROUGHT A LIVING ROOM AND DINING ROOM SET.

Sam was great he helped me with everything

Sam, our associate, was extremely helpful and courteous. We are very satisfied with his efforts in helping us.

Alex was friendly and professional. Very helpful making the transaction. We will return.

Kelisha was very helpful and made my day her and Ms. Johnson

Sam was great! The end.

Very satisfied with customer service and products. I bought a sofa recliner and chair five years ago. I did not have to use my extended warranty, so I was refunded the money. I used that money towards a mattress for my son. I am very happy to rate this business a 5 star.

Excellent service

Salesman was very helpful and professional. I appreciate the attentive customer service.

Very good!!! Excellent at helping and supporting.

Megan was fantastic. If you’re shopping for furniture you need to ask for her when you stop by. Adamant professional. Could not have had a better experience!

Sam was very helpful and polite and did not try to sway what we wanted to purchase. We will definitley shop here again.

I had a wonderful experience purchasing my bedroom set at Ashley. I love the way she took her time and showed me different selections other than the one I wanted! Can’t wait to go back and purchase my living room!!

It was a GREAT Experience..the salesman at the Orland Park store..Jim V..was great with helping me out with determining what furniture..would work for my needs..he was very knowledgeable..I will definitely spread the word..to family and friends..and recommend Ashley's in Orland Park..

Megan was great to work with. On top of knowing your, product line and a helpful, positive attitude.

We had a wonderful experiences at Orland Park, Ashley Store. Sam Ashkar is a great seller. He helped us a lot from beginning to end while we are decorating our new bought house and whenever we went back he was so helpful and patient with our all questions and needs.

Very nice. I actually ordered a dresser from here, but from amazon

Kelisha and Jim were great! Both had a lot of patience with me and provided awesome customer service and worked as a team…Thank you both again!

Very nice

Fabulous experience, Peter was such a excellent sales person and was above and beyond what I expected Thanks again Janet Pattyn

Sam A. Was terrific, very knowledgeable and made it a super smooth purchase

Bought from SAM, best salesmen on the floor

Romance is great! From the moment we walked into the store she was very polite and introduced herself. She wasn’t aggressive in her approach was helpful and made sure we were helped from beginning to the end. The furniture store itself is better than any of the other furniture stores in the area with a very large and impressive selection with multiple payment options.

Excellent experience. Customer service rep was professional and polite. Very knowledgeable and assisted with making a quality purchase.

The delivery guys worked together and quickly assembled furniture. Also very polite

The sales team made my purchase a pleasurable experience.

Wonderful customer service from Sarah!

I felt the Salesman I met with was very polite, answered all my questions and got things done as soon as possible. Thank you Ashley Furniture

Very pleasant shopping experience, and Customer Service !

They were very pleasant and helpful. I liked the fact that they let us look around before we made a decision on what we liked. Isiah was helpful with showing us where to find what we were looking for.

I walked in after going to several competing stores in Orland Park thinking I would not find what I was looking for. SARAH, the sales person approached me right away, I explained my situation and she without hesitation found exactly what I needed ! I am absolutely shocked at how gracious Sarah was in handling the sale! This store and this sales lady will now furnish my home! Thanks much!

Customer service representative Sarah was an absolute pleasure to work with!! I’ll definitely be buying here from now on! The quality of the chairs i purchased are top notch too! I’m a very pleased customer!!

Loved my experience with Ashley Furniture in a Orland Park. Went to other locations but not a comfortable experience. My salesperson was Sarah. She was very knowledgeable and helpful which made for a very fast and efficient process. Highly recommend Ashley Furniture and Sarah!

Absolutely wonderful experience My sales representative Kelisha was professional and thorough. Excellent job.

Very friendly and helpful. I recommend this store to everyone.

Keisha was helpful, friendly and not pushy at all. She showed us several couches and was knowledgeable about all. Great experience, great prices! Thank you!

Sarah was absolutely amazing she got me and family exactly what we were looking for!

The sales associates who helped me was very nice!!!

Romance was great . She was patient about my indecisiveness and helped me pick out accents for my living room while i waited on what i really wanted .

Their employee Romance was kind, courteous, and knowledgeable. Found exactly what I was looking for .

I had a great experience at Ashley Furniture in Orland Park. My husband and I came into the store in desperate need of a living and dining room set. Jim helped us as soon as we came into the door. He was very friendly, personable and patient! I am very indecisive and he made the selection process a smooth experience. We changed our selections several times, however, Jim was very understanding. I value customer service, if I’m making a small or large purchase. Service like this makes me a returning customer and I plan to do some more shopping with Ashley in the future.

Sam was amazing

Extremely friendly store. My sales agent was patient and help with all my questions. I will buy again.

Megan, was very helpful and pleasant

Kelisha approached us right away upon entrance and was very informative about the variety of furniture options

All the staff were helpful and made ne feel comfortable asking questions

Megan was very helpful and no pressure whatsoever. Delighted with my sofa purchase , especially the fair pricing.

The delivery team was quick and very respectful asked where we wanted furniture and asked to take a look and gave us plenty of time to look over everything was fine and are very happy with the delivery crew as well as with our new furniture Ashley is great Orland Park

Kelisha was very helpful and no pressure sales. The couches are great. Delivered quickly.

The salesman Jim was very helpful and friendly not pushy at all ! The store was very clean also. ! He answered our questions and was very knowledgeable about the merchandise..

Sam was extremely helpful and made the buying decision easy for us!

On time. Very polite

Awesome experience the sales associate was the best. Great quality and prices!

They took really good care of us. Went over and beyond.

Jim Vellagas was fantastic did an amazing job showing me around the showroom and listening to the things I wanted. He helped narrow me down and help me find what fit my space best.

I had a nice experience at Ashley store.Buying my couch and Love seat that massage massage And warms up.

We were very impressed with Ashley Furniture from start to finish. The sales team (Megan and Jim) in the store was helpful, knowledgeable, and very accommodating. We purchased during a sale and felt that we were given a good price. The delivery department contacted us immediately to set up a convenient date. The week before our scheduled delivery, we received several texts to verify and to see if we had any questions. On the day before delivery, we were given a three-hour timeframe for the next day. On the morning of the delivery, a text was sent to us with the driver’s schedule, our place in line, and a link to a map showing the driver’s progress and an estimated time. The delivery time was updated and our driver arrived as scheduled (to the minute). Ramiro and his partner were courteous, friendly, and very careful of our property. They tested the mechanical parts and made sure we were happy with the product and its placement. We were extremely impressed with the whole process. This company has a terrific communication plan from beginning to end. Thank you. Highly recommend. *****

Very helpful and professional too

I experienced a welcoming, warm and knowledgeable salesperson. She assisted me in making me comfortable in my decision and she was very patient.

Salesperson was very attentive to my requirements for a comfortable chair. Sought advice from manager to make sure all options were covered. Very pleasant.courtious and knowledgeable.

Don’t shop here. Furniture had a sticker on it that wasn’t removed by the store before we left. Got home, took sticker off and the finish came off. Table is ruined. Reached out to our rep and she tried to sell us a warranty that may or may not cover the fix and is more than the item. This place never stands behind their products and screws the customer every time. Once you walk out, they don’t know who you are but dang if they don’t swarm the front door when you walk in.

Amazing customer service! Absolutely loved it here!

Great experience! Everyone was friendly and attentive without being overbearing. Special thanks to Sam who greeted us first and continued to help us. Can't wait for the furniture to arrive!

Jim V. is the man! He was professional, informed, and kind without being pushy.... No better combination to make a sale.

Honestly, it’s what you would expect. The only issues I have with it are the fact that we had nothing but problems with are orders. Everything from delayed deliveries due to the salesman not updating our address on his end (so it went to the wrong address) to our product coming in chipped and not the color we double checked before signing paperwork. We love what we ordered but is it all worth the hassle? I’ll let you decide.

Sam at Ashley is the best way to go. He is knowledgeable friendly and professional

My experience with Ashley Furniture in Orland Park was great. Megan, the sales associate, was very helpful. I told her what I wanted and she was very knowledgeable about all the furniture. She knew how to navigate all of the financing and discounts. I couldn’t have found exactly what I wanted without her help. Nice experience.

Sam did a great job explaining my purchase of mattresses. Thanks

My experience was quite delightful. The associate made me feel at home and at ease. No pressure and she new the product well.

Sales person was very informative. Show me a lot of different products. A name is Sarah.

Sara was extremely helpful and made ordering very easy. I would recommend her to anyone.

The service we received was excellent.

Great experience. Was greeted as soon as I arrived brought to exactly what I was looking for . Megan was amazing

Fantastic experience. No pressure sales tactics won us over very quickly. We worked with Sarah and she was phenomenal! She was very informative and patient with us while we navigated our options. I highly recommend heading the Ashley Furniture and working with Sarah!

We had a great experience. Sarah helped us pick out a bed and was very patient with us.

My experience was great. Kelisha was wonderful to work with. Very kind and helpful when I was making my selections and final decisions.

Megan the sales angel was AMAZING. She made the process enjoyable, easy and stress free!!! I absolutely love my recliner, ottoman and love seat!!! I look forward to doing more business with Ashley. Ty Megan 😁😁😁😁😁😁😁😁😁

It was a pleasure to have Megan for my sales lady. She was very informative and I knew she was passionate about her job. I enjoyed working with her plus She just seemed to know what style I was looking for thank you

Meagan was fantastic! Helped us get a great mattress and bed frame. She was very kind and very helpful. Not rushing us.

Good service, good furniture and excellent sales people. Definitely recommended, satisfied customer.

Kalisha was very helpful and knowledgeable

(Translated by Google) Very bad customer service. 5 years ago I bought several things, and they practically forced me to buy insurance. They promised me they would give me my money back if I didn't use it. Two months ago, I went to claim the credit for that insurance because I didn't use it. You have to buy something to get the credit. I'm trying to buy a dining room. It's been two months since I went the first time. I went through the entire process, and they told me I just needed to verify my credit and that they would call me within a week to schedule the delivery date. I've been to the store four times now, and they keep telling me the same thing. I was there on Tuesday and Thursday of last week, and no one has called me back yet. How is it possible it takes two months to process a credit? I honestly don't recommend this store; it's a scam. They sell you insurance you don't want, and if you try to use it, it won't cover you at all (it happened to me too), and if you don't use it, they'll give you credit for what you paid for. But until today I have not collected anything. (Original) Muy mal servicio al cliente. Ase 5 años compre varias cosas y practicamente me obligaron a comprar una aseguranza. Con la promesa de que si no la usaba me devolvian mi dinero. Ase 2 meses fui a reclamar el credito de esa aseguranza por que no la use. Hay que comprar algo para que te acrediten el dinero. Yo estoy tratando de comprar un comedor. Ase 2 meses que fui la primera ves. Me hice todo el proceso, y me dijeron que solo faltaba verificar mi credito que ellos me llamaban maximo en una semana para agendar el dia de la entrega. Ya he ido a la tienda 4 veces y me siguen diciendo lo mismo. Estube ahi el martes y el jueves de la semana pasada y hasta hoy nadien me ha llamado. Como es posible que tarden 2 meses para procesar un credito. La verdad no recomiendo esta tienda es una estafa. Por que te venden aseguranza que no quieres y si la tratas de usar no te cubre nada ( ya me paso tambien) y si no la usas segun te dan el credito de lo que pagaste. Pero hasta hoy yo no he recovido nada.

I was greeted by Sarah as soon as I walked into the store. I told her what we were looking for. She showed us several recliner options. Then she let us browse. She came back to check on us and answered all of our questions. Sarah was very professional and knowledgeable. Sarah is a great sales person and an excellent addition to your team.

Sales girl very helpful & polite. Great experience. Got just what I wanted at great price.

Sam was a wonderful salesperson in the Orland Park location. Worked with us and gave us a great deal

I had a great experience today with Sam. He was very knowledgeable and personable. I did not feel overwhelmed as I normally do when purchasing furniture.

Sam was wonderful! Very thorough with explaining contracts and loans

Went to Ashley looking for a couch. Met a wonderful employee named Megan who was so helpful and kind and really knew her stuff! She walked us through the whole process seamlessly and made the whole experience feel as though I was spending time with an old friend. Highly recommend!

Helpful employees. Ashley was great to work with.

My experience was pleasing and our sales person was very professional and answer all questions and had a pleasant demeanor.

The sale rep Megan were very patient and very nice.

Had a great experience shopping at Ashley furniture. Awesome staff.

Sam was great! He provided good info and addressed our questions patiently and fully. He we left very satisfied and look forward to our new mattress! Thank you Sam!!

Very nice experience. No issues.

Extremely friendly and very helpful!

Great customer service! Kudos to Jim for all his help and professionalism in servicing us. Excellent pricing and quality furniture. Ashley furniture exceeded my expectations. Thanks!!

The salesman, Peter was great. He was patient and very professional. I purchased the perfect living room set. Thank you!

The sales team gave excellent customer service. Kelisha was great as well as Maetean.

The representative at Ashley furniture was very helpful in helping me find what I needed within my budget! The main frustration was it took over 3 months to receive my whole order.

Great experience with our salesman Jim. We found the quality furniture we were looking for at a great price. No pressure.

Sarah was great and made purchasing our furniture a joy! We have bought several items from this Ashley. Great deals and friendly payment plans.

I love this store, there customer service is the best. My salesperson Megan has so much passion for helping me. I will be back soon 🙂

Our salesperson, Sarah, was amazing and made the whole process so easy and enjoyable. We ended up getting two pieces of furniture and were so excited to have them delivered!

Megan, was very helpful and professional

Ashley has really good quality furniture and the sales consultant was extremely kind, patience, and knowledgeable. I'll go there again.

Pleasant with no pressure or hovering.

Sarah was great to work with! Ask for Sarah if you go in and need furniture. She had great suggestions and we ended up buying a dining room and whole bedroom set! Very professional employee as well.

Sarah was absolutely amazing!! A true professional like this is rare. She allowed me to browse and respected my space. Once I engaged her, she went to work! Super knowledgeable and made the process stress free. Thanks Sarah!

Wonderful place to shop for furniture. Very kind sales people. Great prices

Friendly staff, good selection, and fair prices. Quick and easy.

Sam was a pleasure to work with! Made our experience very pleasant, didn’t feel pressured and was very knowledgeable.

Joe dahshan is the best sales person, hard worker, etc. Made sure to give us the best furniture and offers. Very friendly as well. Highly recommended.

Went to Ashley Furniture to purchase a sleeper sofa. Our salesperson Sam was an excellent help. The store was clean and contained an excellent selection of furniture. Prices were reasonable. We will shop there again.

A mix up on the color. I kept saying white not light gray it wasn’t until the desk was reviewing my order that it was discovered. The desk people made it right and explained it with be up to 6 weeks before my color would be delivered.

Megan was absolutely wonderful, not pushy at all. Megan had all the answers to all our questions.

Great experience with sales people are helpful when you need them. It’s also great when you can walk into a store and not get bombarded by sales people.

Excellent salesman. We feel that he gave us good deal.

Joe was super kind and very helpful with my purchase today! Highly recommend

Sam Was a great great help! I will be back to purchase more furniture.

Sam was incredibly helpful and kind. Thanks so much for a great experience!

Everyone was extremely helpful.

Staff was 👍🏾

Sam was great! Very patient and answered all my questions!

Just an easy way to shop and the help isn’t on your ass every second!!!! Very helpful and check out is fast and they explained everything very well!!!

1st time at store. 1st furniture store we went to. No pressure sales lady! Left us to ourselves after answering our questions. Gave us plenty of time to consider our options. Even bettered the offer when I said I was a Veteran. We never has to go to any other store; and will come here 1st next time too. Wonderful experience!

Outstanding service and communication. 100% recommend!

My experience was great

Sara was amazing on the floor and gave no pressure during my shopping process. She provided an authentic quality experience and helped me find the perfect couch for my new home!

All you get when you text that number is an automated service. Getting a hold of someone to help in store is pretty much impossible. Worst customer service I’ve ever had. Go to Darvin! Same automated response with the useless automated number given 🙄

Aaron was great, he was very knowledgeable patient and kind, his product knowledge in the mattress department and on the furniture was amazing, he definitely new his stuff. 10/10 would recommend working with him again and would recommend him to anyone who shops here.

Sarah was extremely helpful with my daughter's selection of a love seat. She was patient with us ,explained financing if needed. She answered many questions that arose about delivery, warranty and the different protection plans that were offered. It was a very pleasant experience shopping at Ashley!

Sam was very friendly and helpful and speedy writing up our order

Ashley CSR, Sarah, was very knowledgeable, and helpful. Sarah is an engaging individual who wants to do the best for her customer.

Kelisha and team were awesome today! Definitely recommend this store for purchasing based on presentation, availability and customer experience.

I had a great experience! Kelisha was very helpful, funny and professional. I can’t wait to go back to Ashely Furniture and shop for my living room furniture. Thanks Kelisha! You rock!

I was not able to place an order online for some odd reason and I called the store .. Sarah helped me she was very nice and understood what I needed. She ordered my item and will be delivered soon! I will certainly shop at Ashley’s again thank you

Very pleasant sales person.

Purchased a mattress, great experience. Sam was fantastic. He was knowledgeable, answered all our questions & was not overzealous for the sale. We appreciated his efforts & would highly recommend him to anyone.

Sale person Joe great patience with us caring 10 star / nice prices on furniture to

Megan ROCKS! She was so polite, helpful, understanding and patient with us. I can't thank her enough! She not only got us a great price but awesome and extremely affordable finance options!!!! If you're shopping for furniture at Ashley in Orland Park, Megan is your Girl!!! Wonderful Experience!!!!!

Lola at the Orland store was great and very friendly

I had a very good experience today with Maetean She was very informative very patient very knowledgeable got me one of the best deals and I will send her referrals if you go in ask for her she'll get you what you need

This is his wife Christina and you guys helped us out so much getting the console in for our grand opening!

Excellent service

Great customer service , I think her name was Sarah, politely took me over all the information and actually influenced me to buy a headboard and getting it delivered this Saturday…… Orland Ashley’s furniture……….

I ordered an accent table and Sam was very patient and helpful.

I recently purchased furniture at the Orland location and was highly impressed! Not only is the store setup easy to shop but Megan my specialist was beyond helpful. She immediately greeted us when walking in, extremely knowledgeable & made my process of buying furniture easy & enjoyable. I’ll definitely be back!

Very helpful. Answered all questions

Great experience!!! John, Jim and the manager Cesar helped me at the orland park location. Everyone was very friendly and very knowledgeable and helpful. Thank you guys for a great experience :)

Friendly staff.. Sam was helping us and he was great!

Kalisha knows quality customer service. She was very knowledgeable of her store and the product of interest. Gave her undivided attention to from beginning to end. I really appreciated that ! Thank you Kalisha !

Nice furniture at good prices. Our sales person Megan was great!

Joe was very nice and super helpful however the desk in back that’ is on “sale” has a lot of damage, broken pieces and is “used by employees in training” and yet they were unwilling to discount it. Went to Darvin they had similar desk brand new at same price as the “sale” here. So was it really on “sale”? Or just another way to Catch the eye of the consumer!?

They ok late on the delivery but delivery team the first time was bad no knowledge on how to bring the sofa but the second team was great and professionally thank you guys you were awesome

We had the easiest and best experience!! We connected with Sarah as we walked in the door and found our couch! She was funny, personable, knowledgeable and patient with all our questions. Thank you Sarah for an excellent experience!

Tammy was great not pushy she listened to what my husband and I wanted and then she gave us space to decide.

Absolutely love Ashley furniture in Orland Park, IL. I had the pleasure of working with Tammy Powell. She is amazing and she knows her stuff. She told me I could switch things up on the bedroom sets like getting a footboard with drawers instead of a regular footboard. Which I wound up doing. I don't think I've ever been happier with my furniture like I am now. I found my entire complete bedroom and living room sets at one time. Nobody beat their prices, color of the furniture I wanted and styles. Not to mention, the delivery service was so top notch. Super impressed by my whole experience. Although my couch set and coffee table are on back order for a month and a half, its definitely worth the wait. Nobody had what I wanted or needed except Ashley furniture. My whole family always shopped for everything at Darvin furniture. Not anymore. Darvin is so overpriced on everything it's ridiculous. So glad Ashley furniture is still around. Will be referring everyone there from now on. Definitely A ++.

No pressure. Answered my questions, and gave me options. Bought on the spot.

We were on the search for new furniture and had already done quite a bit of research online. When visiting the Merrillville store, some of the items weren't in stock on the floor, so we decided to drive to Orland from Valparaiso, IN. Our first stop was at Darvin furniture where the salesman who approached us was so interested in a quick sale that he barely gave us the time of day. We then went across the street to Ashley furniture where we had an entirely different experience. We were approached by an associate in training who directed us to the items we had researched online. Her senior associate came along and patiently assisted her with all the information she needed while guiding us as well. The saleswoman, Sarah Jones, was an outstanding example of complete customer service while also training her new coworker with such grace! The following day we found some additional pieces we wanted to add to our purchase, and Sarah took care of the entire purchase over the phone so we didn't have to make an additional trip. Not only did she work to give us the best possible price, but she did it in a caring, personable way. A furniture purchase of this size, would normally be quite nerve wracking, but she did it with ease! This would definitely make me go back in the future.

our experience at the ashley furniture store in orland park was very good our sale associate was very informative on the product and answered all our questions and request just an all over good purchase experience

Aristidis T. Was fantastic... Greeted me right away . Super helpful and friendly... Very kind. Able get what I wanted and get on my way.. Would seek him out for future purchases.

We had a nice experience with Kelisha. She was so attentive and make sure we got the best price for our budget and I’ve never had pleasant experience shopping as like i did on this day. we got our furniture the day it was supposed to come and everything went smoothly and she asked about it afterwards.

My experience with Lily was fantastic.

My sales person Kelisha was amazing me and my daughter came in a couple days ago and got 2 mattresses and two power bases she was very knowledgeable and polite!!!! Great customer service

Very satisfied with the customer service

TERRIBLE!!! Sales rep Kelisha made promises that she couldn’t keep then to top it off she scheduled the living room set to be delivered with a delivery date of 12/30 only to find out it would be partially delivered and wasn’t even trying to clean up the mess she created she passed her problem to someone else. However it go thanks Sam for your effort

I would recommend you work with Jim Vellegas. No hassle, honest, and overall a good experience.

Great team very helpful 👍👍

Great experience with Sam.will definitely go back again

I went into Ashley furniture just to look and found just what I was looking for. The salesman was very knowledgeable and helpful.

Always time for White Castles

Ari was amazing!!!

Very satisfied with the entire process. Kelisha was very helpful with everything. She gave us all the information to help us choose the right sectional. And made sure that they would be delivered before Christmas.

PLEASE be extremely cautious when they write up your bill the sales tax for my county was WILL not COOK. When I made mention they say oh we don;t know this the computer does it automatically but changes AFTER calling him out yet it STILL the wrong amount! THEY REMIND ME OF BUYING CARS THEY TAKE $20 OFF OF THE PRICE ONLY TO PUSH IT ELSEWHERE --LOL Will county is 8% and this will be calculated on the subtotal of your bill BE SURE TO CHECK BEFORE PAYING -- BEFORE LEAVING --ETC. ITS A SHAME Ashley Furniture's sales tax policy is as follows: Sales tax All merchandise purchases are subject to sales tax based on the current state and local tax rates for the delivery or shipping destination. Estimated sales tax Estimated sales tax is calculated at the time of purchase and is generally based on the total selling price of each item.

I will never, ever shop with Ashley again. The store charged me for a lamp I never received and I tried for months to resolve it with the store to no avail.

Customer service is good

Customer Service was awesome! She took time to explain about the mattresses and was very patient and knowledgeable!

Kelisha was polite and new her business

10/10 recommend😌

Sarah was amazing, she took her time with us. We never felt rushed or pressured. Cant wait to enjoy our new sectional.

I had a wonderful experience at Ashley Furniture. The sales representative was helpful and very pleasant.

Very nice the young lady was very nice and knows what she was talking about

We had the pleasure of working with Sam, and I can’t say enough good things about our experience. Sam welcomed us as we entered the store and was very knowledgeable. He listened and understood our needs and budget. We bought a recliner for my dad for Christmas and thanks to Sam’s exceptional customer service, we found exactly what we were looking for under our budget! I highly recommend asking for Sam.

Great salesman and fast service and quick transaction waiting for delivery

I made a purchase on August 15th with the commitment of September 6th being the target date for my delivery. Prior to the purchase I asked the associate if she was sure about the date because I attempted to make a similar purchase at another Ashley's store. They told me the product wasn't available. Her reply was that the store was a franchise and didn't have access to the product as we do, being we are a corporate store. I spoke with her and the manager on duty and was given the commitment of all products being available and delivered the first week of September. I received a notification of fulfillment in the first week of September. It only included 2 pieces of a 5 piece bedroom set. I received another notification that cancelled the delivery and postponed it for about 2 weeks away. I contacted the store and asked for a call back. I didn't receive it, so I went to the store. I spoke with the associate that assisted me to which she proceeded to blow me off. She didn't listen to what I was concerned about......where is my bedroom set? Why wasn't I informed that there was a delay? So I asked to speak with the manager. His response was about a discount.... Not an update or an understanding of why the delay and some resolve. I've since had to purchase containers to hold my clothes while waiting for my bedroom furniture. This was a huge inconvenience. I reached out recently and the customer service agents because no one from the store would give me a call back. The agents response was It's the vendors fault. But I didn't purchase directly from the vendor, my transaction was within your store and now that I'm inconvenienced

Sara and her manager were super helpful informative and helped us make a decision on the spot. I wasnt expecting to take the couch hime but their level if service was top notch i couldnt say no. Thank you!

The customer service that Kelisha displayed to me was absolutely superb. She went above and beyond to find exactly what i wanted, and when she did find exactly what i wanted, she made sure i got the best price that i felt comfortable with. She also explained everything from top to bottom. I really appreciated she and the customer service she provided.

I came to Orland Park Location I walk in and spoke to someone I didn't get there name and ask him did the sell bedfram and he said yes and walk away so I walk around the store for about 20 minutes looking for the right color and finally Lilliana ask me was anyone was helping me and I said no. So she was very helpful helping me to get the right bedfram. I really appreciate her great customer service 👏

I have purchased many items from Ashley over the past 15 years. All good quality. Service is always friendly and reasonable pricing. I will continue to shop here.

Smooth and helpful

The salesperson Jim Vellagas was very knowledgeable and helpful. I was able to find the right dinning set for my needs.

We were immediately greeted upon arrival at Ashley by sales professional Quintrell (Quincy) Johnson. He was very polite & helpful in our finding exactly what we were looking for. We were truly impressed with the professional & knowledgeable service we received. We highly recommend Ashley Homestore for any and all of your furniture needs

Great service.

Nice furniture, helpful staff

Great experience with all the sales staff Very helpful. Highly recommend.

Friendly staff.

Kelisha and Sam at the Orland Park store were so helpful. We had come in twice before and they remembered us. They spent whatever time we needed going over options and alternatives. Now we've made our selections for our new home in Lemont. Thanks, Kelisha and Sam!

The best furniture shopping experience ever, our sales lady Sarah was an absolute doll, we would recommend this store to anyone and make sure you ask for Sarah

Very professional sales rep and nice to talk to. Got right to the point with a good price. Helped with our decision cuz we were stuck on different models.

I had a great time at the store. The two ladies that took care of me were very nice and very polite. I would tell anybody to go to Ashley‘s store. Thank you so much. Have a good day.

What a great experience and can’t thank Sam enough for all his help and patience in picking out the perfect couch. I’ll be back soon for a new bed! Thanks again

First time purchasing, it was a nice experience. Aaron was very helpful!

It was challenging to find a sales associate. I was finally able to get Aaron to assist me He was very personable and informative. The sectional I purchased was not in store so I’m not sure if I’ll like it. I’ll post again once it has been delivered.

We received great service from Ashley in Orland Sarah was great and went above and beyond to accomplish us. We were very pleased and happy with everything

Sarah was very helpful and had wonderful patience while I was making decisions.

Very attentive service from the salesman and he was very knowledgeable.

Loved the warm greeting by Joe upon entering the store. Attentive and listened to what I required. I enjoyed being left then to browse and consider what Ashley has. I went back with my husband the next day and had an excellent time with purchasing. Thanks for your professionalism and warmth from Sarah as well!!

(Translated by Google) Excellent service, the staff that assisted me was very kind and respectful at all times, very helpful and trustworthy. (Original) Excelente atención, el personal que me atendió fue muy amable y respetuoso en todo momento, de mucha ayuda y confianza.

I had a very helpful and welcoming experience at Ashley!

I walked through the doors and was greeted by Sam, who was very kind and personable. He allowed time for browsing, answered all questions, and made suggestions. He was quite knowledgeable of the products, old and new, in store and online. He took pride in the work he did.

As a new customer the service was excellent I felt very welcomed

Very good experience with Kalesha!!! She was very understanding and quick. Thank you very much!!

This store sucks! The people are constantly on you when you walk in the door, and then when you decided to buy something they say anything to make a sale!!!! You cannot trust these sales people, managers, customer service or just any of them period. The only thing their trying to do is rip you off! I am a long time customer of Ashley, adhd have never experienced this type of service! If you need furniture, and insist on using Ashley dob yourself a favor and find another one! Orland Park Ashley furniture is terrible and should be closed!!!!!

I had a great experience . Megan was very transparent and did her job very well.. thank

It's was very welcome

My visit was amazing it was very welcoming and the store associate and the finance went very well thank you for an amazing visit I will continue to shop

Stay far far away. Prices and promotions in store vs online are completely different and they aren't willing to match deals and are shady with the financing terms. They'll offer something like 20% off with reduced term financing. Hint: that 20% off is likely the same or more than their everyday online prices. So there isn't really a discount. They're just raising up the in-store pricing. Suggestion: Check online prices while in store.

Friendly team! Greeted immediately and great selection.

So excited to take delivery this weekend. Sales staff were friendly and store was well lit and not overcrowded.

Great store, nice selection, and quality pieces.

Great experience overall. Aaron was very informative and patient with us while picking out our sectional. The atmosphere at ashleys was relaxed no pressure to buy.

Friendly and great service

Sam, was very professional he answered all of my questions and demonstrated how to operate my new bed

Aaron was the best salesman! Very patient, nice and great with his customers. Aaron for employee of the month!

Great selection. No pressure, knowledgeable sales people.

Kelisha was my salesperson. She was excellent with her customer service.

I went there for the semi annual sale event, however I couldn’t find anything on sale. After driving over there, I decided anyway to get a sofa and when I ask for the free delivery they were advertising, that turn out to be not true . Not a good experience this time, I was motivated to go there because I’m customer of this store.

Disappointing Experience with a Sleeper Sofa We purchased a sleeper sofa from Ashley in May, based on recommendations from friends and their positive experiences with the brand. The final price was around $1500, and we received the sofa by mid-June. However, within a short time, we noticed a recurring issue: the seating cushions constantly slide out of place. It's not an occasional problem—it happens every single time we sit on the sofa, making it incredibly uncomfortable. I find myself adjusting the cushions multiple times a day, which is frustrating. None of our friends who own Ashley furniture have experienced this issue, so we didn’t expect it either. What’s more concerning is that when I contacted the store, they dismissed the issue, saying comfort wasn’t something they would take into consideration. I strongly disagree. If you're spending $1500 on a sofa, it should be comfortable, and the cushions should stay in place. This is not just about comfort—it’s about the sofa functioning properly. You don’t buy a $1500 sofa every year; it’s a long-term investment, and it should hold up better than this. If you’re planning to invest in a nice sofa from Ashley and expect quality and comfort, I would strongly recommend considering other options and brands.

Kelisha & Aaron assisted me they were extremely helpful & provided great customer service! I will be a returning customer.

!!!!!!!!!! PLEASE READ & BEWARE !!!!!!! My experience with the Store manager Ceasar at the Ashley Furniture located in Orland Park was horrific!!! He stated incorrect policy & procedures regarding an overpayment made with cash. He was very dismissive and left me appalled and displeased with the level of customer service. I had to go over his head and contact corporate only for them to tell me I was right && that he was absolutely wrong!!!!

Do not buy from this company. They delivered a broken fire pit to my house. I asked for it to be taken back and the delivery driver refused. We have been trying for weeks to get a repair or replacement. The manager and employees have acted like they can’t communicate or help us. I had an appointment and the message service canceled last minute and will not answer our calls or messages. The customer service is the worst I have experienced and it seems like this is the norm for the company. At this point I want my money back. I’ve gone to the store twice and have called customer service at minimum 10 times with no returned call. I’ve called both numbers and no one answers or returns the call.

I had a really lovely time shopping at Ashley. My salesperson was Sarah J, and she was awesome. She made it such a pleasant experience. She stayed past her scheduled time to help me- she was walking out, but assured me it was no problem to stay and help, even though I only wanted a lamp. So sweet. When I'm ready for a new couch, I'm coming back to Ashley. Exceptional service is so refreshing and kind of heartwarming these days.

Great sales person. No pressure, very helpful, and professional!

Myself and my girlfriend came in looking to buy a new mattress. Both Jim and Sam were extremely helpful with guiding us through the process, providing useful tips in a helpful manner. They were both very friendly and made the entire process feel like a breeze. We are very happy with our purchase, and would look forward to visiting the Ashley Homestore with Jim and Sam in the future.

Sarah was the salesperson who assisted me with the purchase of my chaise. She went above and beyond to ensure that my process was efficient, fast, and hassle free. Sarah was very friendly, polite, and a pleasure to work with. She co.municated with me consistently throughout my process and made sure that my financing was in place. She made Ashley Furniture shine! Customer service like hers is hard to find. I'll definitely be shopping at Ashley in the near future.

Both salesmen worked as a team. I walked in knew what I wanted had received an approval previously of an amount. Long story short, they got me approved for more. I was considering a different color they made sure I had it as my opt and it’s not an opt that was viewable to me online. The salesman helped close me out perfectly and did not take the sale from the original gentleman I worked with upon arrival. It was just an all around really good visit and transaction. Sam and Andrew I believe were their names. I’m thankful and super excited about my couches arrival

We had been looking for furniture and stopped in at Ashley in Orland. We worked with Aris and left there having found everything that we wanted. Prices were good and he was amazing. Thank you for all of your help.

Great experience very professional

Great customer service My Sales men and Mae were great I’ll definitely be back

Really happy with our shopping experience with Megan! She was informative and patient with us!

Kayla & Akram was very outstanding 👏 would definitly shop and tell people to ask for them!

We just received our new Sectional and love it. Experience was great

If I could give them zero stars I would, horrible place of business you should save your self the trouble, time and money and drive yourself to romeoville or go across the street to Darvin. Or find somewhere else to furniture shop in general, I highly DO NOT RECOMMEND purchasing anything From this store and definitely do not let Joe help you

Megan and Ceasar were great.. the selections and colors of sofas were not the best

My experience today was outstanding! Megan is professional, patient and wonderful to work with! I will go back to ashley and have her assist me with my future furniture purchases, she has great taste! Thank you Meghan .

No one greeted or tried to help us the entire time we were in the store. Not friendly.

I will get to specifics on Ashley furniture in Orland Park in a moment but a message about furniture stores in general. Stop with the farmhouse style. In this moment, it's already a fad that has passed. One thing we noticed about most furniture stores is that only 1/3 to 1/2 of the furniture has any level of desirability for normal, everyday people with a decent eye for style. This means that over half of each store has way too much crappy style, like black lacquer, white lacquer, glitter on furniture, gold trim, fake modern faux leather couches and chairs that you would see in movie spaceships. Yuck. When shopping, didn't even bother with the notoriously expensive places like Penny Mustard or John M Smith. The place that had the most desirable selection of furniture store wide was Steinhafels....but, we found this store to be crazy expensive as well....great quality....just out of our price range. This leaves places like Value City, the Room Place, Ashley and Bob's. While I have purchased an easy chair from Bob's before, Bob's and the Room place where places that we walked in, took a lap around and found that they carry the most low quality junk of the aforementioned furniture stores. So for us, that left Value City and Ashley. We found the dining room set that we wanted at Value City and we found the living room set we wanted at Ashley. We ended up settling for a dinette at Ashley so we could buy everything at the same place to get a better deal. We worked with one of the managers, Joe. Overall, we liked him. He's a little bit of a pressure salesman and he hovers a little too much but he was just doing what salesmen do. Once we set him straight, he started giving us some breathing room. He knows his stuff and got us through the sales process pretty quickly. The only thing I would recommend to Joe is stop with bad cologne....it's repulsive 🤭. Aside from that, you have a customer for life.

Everyone was helpful. Joe took care of me, and made me feel special. Can’t wait for the delivery!!

I've made multiple purchases at this store over the years and they have a great selection, with great prices, and attentive sales team.

Great service was provided by Sam! Would highly recommend this location!

Megan from Ashley in Orland Park was absolutely amazing!!! So knowledgeable & helpful, without the "pushy"ness you experience at most places. Was able to find the perfect couch for me & at a discount too! Highly recommend this place, and ask for Megan! 😁

Great service With Sam A. And was easy and smooth to make our purchase with him. We buy Ashley for all our furniture needs. Thank you.

I went to Ashley looking to downsize from my decades old plus large dining room table. Just as I thought all was lost, sales associate Sarah was very patient and helpful with finding something that would meet my needs. Went back a week later to finalize my purchase with Sarah's manager as she was not at work. Can't wait to see the new table set up in my home. Thank you both.

I had an amazing experience today with Ali. She was very helpful and made my purchase easy. Thank you Ali!!

My sales rep was very personable & knowledgable. She had me in & out of the store quickly with the product i needed.

Joe was very helpful

We were in town for a short period of time and needed some furniture quickly. We came to your store at 7pm on a Saturday night and received prompt, efficient service. Thank you!!!!

I did have a good experience at the store. Now I can't talk to anyone at the store to get an update on my delivery. This is very irritating. I don't know if my order is coming today. The phone number listed for the store doesn't have an option to speak to a sales person. That's very frustrating. I am very unhappy right now.

KELISHA IS THE BEST!!!!!!!! I used to wake up with excruciating back pain for almost 3 years straight, I purchased a mattress and had a tight budget, but it was still the absolute best and this morning I can say my back pain is GONE!

Sam was awesome, easy going, and very knowledgeable.

Ashley and Akram were nothing short of amazing. They showed so much grace and patience despite staying literally hours after closing. I would highly recommend this location, but specifically Ashley and Akram to future customers.

My sales rep Kelisha was very helpful amazing customer service !!!! 5 stars service