Ashley Store Orland Park, IL

I made a purchase on August 15th with the commitment of September 6th being the target date for my delivery. Prior to the purchase I asked the associate if she was sure about the date because I attempted to make a similar purchase at another Ashley's store. They told me the product wasn't available. Her reply was that the store was a franchise and didn't have access to the product as we do, being we are a corporate store. I spoke with her and the manager on duty and was given the commitment of all products being available and delivered the first week of September. I received a notification of fulfillment in the first week of September. It only included 2 pieces of a 5 piece bedroom set. I received another notification that cancelled the delivery and postponed it for about 2 weeks away. I contacted the store and asked for a call back. I didn't receive it, so I went to the store. I spoke with the associate that assisted me to which she proceeded to blow me off. She didn't listen to what I was concerned about......where is my bedroom set? Why wasn't I informed that there was a delay? So I asked to speak with the manager. His response was about a discount.... Not an update or an understanding of why the delay and some resolve. I've since had to purchase containers to hold my clothes while waiting for my bedroom furniture. This was a huge inconvenience. I reached out recently and the customer service agents because no one from the store would give me a call back. The agents response was It's the vendors fault. But I didn't purchase directly from the vendor, my transaction was within your store and now that I'm inconvenienced

Sara and her manager were super helpful informative and helped us make a decision on the spot. I wasnt expecting to take the couch hime but their level if service was top notch i couldnt say no. Thank you!

The customer service that Kelisha displayed to me was absolutely superb. She went above and beyond to find exactly what i wanted, and when she did find exactly what i wanted, she made sure i got the best price that i felt comfortable with. She also explained everything from top to bottom. I really appreciated she and the customer service she provided.

I came to Orland Park Location I walk in and spoke to someone I didn't get there name and ask him did the sell bedfram and he said yes and walk away so I walk around the store for about 20 minutes looking for the right color and finally Lilliana ask me was anyone was helping me and I said no. So she was very helpful helping me to get the right bedfram. I really appreciate her great customer service 👏

I have purchased many items from Ashley over the past 15 years. All good quality. Service is always friendly and reasonable pricing. I will continue to shop here.

Smooth and helpful

The salesperson Jim Vellagas was very knowledgeable and helpful. I was able to find the right dinning set for my needs.

We were immediately greeted upon arrival at Ashley by sales professional Quintrell (Quincy) Johnson. He was very polite & helpful in our finding exactly what we were looking for. We were truly impressed with the professional & knowledgeable service we received. We highly recommend Ashley Homestore for any and all of your furniture needs

Great service.

Nice furniture, helpful staff

Great experience with all the sales staff Very helpful. Highly recommend.

Friendly staff.

Kelisha and Sam at the Orland Park store were so helpful. We had come in twice before and they remembered us. They spent whatever time we needed going over options and alternatives. Now we've made our selections for our new home in Lemont. Thanks, Kelisha and Sam!

The best furniture shopping experience ever, our sales lady Sarah was an absolute doll, we would recommend this store to anyone and make sure you ask for Sarah

Very professional sales rep and nice to talk to. Got right to the point with a good price. Helped with our decision cuz we were stuck on different models.

I had a great time at the store. The two ladies that took care of me were very nice and very polite. I would tell anybody to go to Ashley‘s store. Thank you so much. Have a good day.

What a great experience and can’t thank Sam enough for all his help and patience in picking out the perfect couch. I’ll be back soon for a new bed! Thanks again

First time purchasing, it was a nice experience. Aaron was very helpful!

It was challenging to find a sales associate. I was finally able to get Aaron to assist me He was very personable and informative. The sectional I purchased was not in store so I’m not sure if I’ll like it. I’ll post again once it has been delivered.

We received great service from Ashley in Orland Sarah was great and went above and beyond to accomplish us. We were very pleased and happy with everything

Sarah was very helpful and had wonderful patience while I was making decisions.

Very attentive service from the salesman and he was very knowledgeable.

Loved the warm greeting by Joe upon entering the store. Attentive and listened to what I required. I enjoyed being left then to browse and consider what Ashley has. I went back with my husband the next day and had an excellent time with purchasing. Thanks for your professionalism and warmth from Sarah as well!!

(Translated by Google) Excellent service, the staff that assisted me was very kind and respectful at all times, very helpful and trustworthy. (Original) Excelente atención, el personal que me atendió fue muy amable y respetuoso en todo momento, de mucha ayuda y confianza.

I had a very helpful and welcoming experience at Ashley!

I walked through the doors and was greeted by Sam, who was very kind and personable. He allowed time for browsing, answered all questions, and made suggestions. He was quite knowledgeable of the products, old and new, in store and online. He took pride in the work he did.

The employees are lying about the warranty covering cleaning, they will only send you a cleaning kit.

As a new customer the service was excellent I felt very welcomed

Very good experience with Kalesha!!! She was very understanding and quick. Thank you very much!!

This store sucks! The people are constantly on you when you walk in the door, and then when you decided to buy something they say anything to make a sale!!!! You cannot trust these sales people, managers, customer service or just any of them period. The only thing their trying to do is rip you off! I am a long time customer of Ashley, adhd have never experienced this type of service! If you need furniture, and insist on using Ashley dob yourself a favor and find another one! Orland Park Ashley furniture is terrible and should be closed!!!!!

I had a great experience . Megan was very transparent and did her job very well.. thank

It's was very welcome

My visit was amazing it was very welcoming and the store associate and the finance went very well thank you for an amazing visit I will continue to shop

Stay far far away. Prices and promotions in store vs online are completely different and they aren't willing to match deals and are shady with the financing terms. They'll offer something like 20% off with reduced term financing. Hint: that 20% off is likely the same or more than their everyday online prices. So there isn't really a discount. They're just raising up the in-store pricing. Suggestion: Check online prices while in store.

Friendly team! Greeted immediately and great selection.

So excited to take delivery this weekend. Sales staff were friendly and store was well lit and not overcrowded.

Great store, nice selection, and quality pieces.

Great experience overall. Aaron was very informative and patient with us while picking out our sectional. The atmosphere at ashleys was relaxed no pressure to buy.

Friendly and great service

Sam, was very professional he answered all of my questions and demonstrated how to operate my new bed

Aaron was the best salesman! Very patient, nice and great with his customers. Aaron for employee of the month!

Great selection. No pressure, knowledgeable sales people.

Kelisha was my salesperson. She was excellent with her customer service.

I went there for the semi annual sale event, however I couldn’t find anything on sale. After driving over there, I decided anyway to get a sofa and when I ask for the free delivery they were advertising, that turn out to be not true . Not a good experience this time, I was motivated to go there because I’m customer of this store.

Disappointing Experience with a Sleeper Sofa We purchased a sleeper sofa from Ashley in May, based on recommendations from friends and their positive experiences with the brand. The final price was around $1500, and we received the sofa by mid-June. However, within a short time, we noticed a recurring issue: the seating cushions constantly slide out of place. It's not an occasional problem—it happens every single time we sit on the sofa, making it incredibly uncomfortable. I find myself adjusting the cushions multiple times a day, which is frustrating. None of our friends who own Ashley furniture have experienced this issue, so we didn’t expect it either. What’s more concerning is that when I contacted the store, they dismissed the issue, saying comfort wasn’t something they would take into consideration. I strongly disagree. If you're spending $1500 on a sofa, it should be comfortable, and the cushions should stay in place. This is not just about comfort—it’s about the sofa functioning properly. You don’t buy a $1500 sofa every year; it’s a long-term investment, and it should hold up better than this. If you’re planning to invest in a nice sofa from Ashley and expect quality and comfort, I would strongly recommend considering other options and brands.

Kelisha & Aaron assisted me they were extremely helpful & provided great customer service! I will be a returning customer.

!!!!!!!!!! PLEASE READ & BEWARE !!!!!!! My experience with the Store manager Ceasar at the Ashley Furniture located in Orland Park was horrific!!! He stated incorrect policy & procedures regarding an overpayment made with cash. He was very dismissive and left me appalled and displeased with the level of customer service. I had to go over his head and contact corporate only for them to tell me I was right && that he was absolutely wrong!!!!

Do not buy from this company. They delivered a broken fire pit to my house. I asked for it to be taken back and the delivery driver refused. We have been trying for weeks to get a repair or replacement. The manager and employees have acted like they can’t communicate or help us. I had an appointment and the message service canceled last minute and will not answer our calls or messages. The customer service is the worst I have experienced and it seems like this is the norm for the company. At this point I want my money back. I’ve gone to the store twice and have called customer service at minimum 10 times with no returned call. I’ve called both numbers and no one answers or returns the call.

I had a really lovely time shopping at Ashley. My salesperson was Sarah J, and she was awesome. She made it such a pleasant experience. She stayed past her scheduled time to help me- she was walking out, but assured me it was no problem to stay and help, even though I only wanted a lamp. So sweet. When I'm ready for a new couch, I'm coming back to Ashley. Exceptional service is so refreshing and kind of heartwarming these days.

Great sales person. No pressure, very helpful, and professional!

Myself and my girlfriend came in looking to buy a new mattress. Both Jim and Sam were extremely helpful with guiding us through the process, providing useful tips in a helpful manner. They were both very friendly and made the entire process feel like a breeze. We are very happy with our purchase, and would look forward to visiting the Ashley Homestore with Jim and Sam in the future.

Sarah was the salesperson who assisted me with the purchase of my chaise. She went above and beyond to ensure that my process was efficient, fast, and hassle free. Sarah was very friendly, polite, and a pleasure to work with. She co.municated with me consistently throughout my process and made sure that my financing was in place. She made Ashley Furniture shine! Customer service like hers is hard to find. I'll definitely be shopping at Ashley in the near future.

Both salesmen worked as a team. I walked in knew what I wanted had received an approval previously of an amount. Long story short, they got me approved for more. I was considering a different color they made sure I had it as my opt and it’s not an opt that was viewable to me online. The salesman helped close me out perfectly and did not take the sale from the original gentleman I worked with upon arrival. It was just an all around really good visit and transaction. Sam and Andrew I believe were their names. I’m thankful and super excited about my couches arrival

We had been looking for furniture and stopped in at Ashley in Orland. We worked with Aris and left there having found everything that we wanted. Prices were good and he was amazing. Thank you for all of your help.

Great experience very professional

Great customer service My Sales men and Mae were great I’ll definitely be back

Really happy with our shopping experience with Megan! She was informative and patient with us!

Kayla & Akram was very outstanding 👏 would definitly shop and tell people to ask for them!

We just received our new Sectional and love it. Experience was great

If I could give them zero stars I would, horrible place of business you should save your self the trouble, time and money and drive yourself to romeoville or go across the street to Darvin. Or find somewhere else to furniture shop in general, I highly DO NOT RECOMMEND purchasing anything From this store and definitely do not let Joe help you

Megan and Ceasar were great.. the selections and colors of sofas were not the best

My experience today was outstanding! Megan is professional, patient and wonderful to work with! I will go back to ashley and have her assist me with my future furniture purchases, she has great taste! Thank you Meghan .

No one greeted or tried to help us the entire time we were in the store. Not friendly.

I will get to specifics on Ashley furniture in Orland Park in a moment but a message about furniture stores in general. Stop with the farmhouse style. In this moment, it's already a fad that has passed. One thing we noticed about most furniture stores is that only 1/3 to 1/2 of the furniture has any level of desirability for normal, everyday people with a decent eye for style. This means that over half of each store has way too much crappy style, like black lacquer, white lacquer, glitter on furniture, gold trim, fake modern faux leather couches and chairs that you would see in movie spaceships. Yuck. When shopping, didn't even bother with the notoriously expensive places like Penny Mustard or John M Smith. The place that had the most desirable selection of furniture store wide was Steinhafels....but, we found this store to be crazy expensive as well....great quality....just out of our price range. This leaves places like Value City, the Room Place, Ashley and Bob's. While I have purchased an easy chair from Bob's before, Bob's and the Room place where places that we walked in, took a lap around and found that they carry the most low quality junk of the aforementioned furniture stores. So for us, that left Value City and Ashley. We found the dining room set that we wanted at Value City and we found the living room set we wanted at Ashley. We ended up settling for a dinette at Ashley so we could buy everything at the same place to get a better deal. We worked with one of the managers, Joe. Overall, we liked him. He's a little bit of a pressure salesman and he hovers a little too much but he was just doing what salesmen do. Once we set him straight, he started giving us some breathing room. He knows his stuff and got us through the sales process pretty quickly. The only thing I would recommend to Joe is stop with bad cologne....it's repulsive 🤭. Aside from that, you have a customer for life.

Everyone was helpful. Joe took care of me, and made me feel special. Can’t wait for the delivery!!

I've made multiple purchases at this store over the years and they have a great selection, with great prices, and attentive sales team.

Great service was provided by Sam! Would highly recommend this location!

Megan from Ashley in Orland Park was absolutely amazing!!! So knowledgeable & helpful, without the "pushy"ness you experience at most places. Was able to find the perfect couch for me & at a discount too! Highly recommend this place, and ask for Megan! 😁

Great service With Sam A. And was easy and smooth to make our purchase with him. We buy Ashley for all our furniture needs. Thank you.

I went to Ashley looking to downsize from my decades old plus large dining room table. Just as I thought all was lost, sales associate Sarah was very patient and helpful with finding something that would meet my needs. Went back a week later to finalize my purchase with Sarah's manager as she was not at work. Can't wait to see the new table set up in my home. Thank you both.

I had an amazing experience today with Ali. She was very helpful and made my purchase easy. Thank you Ali!!

My sales rep was very personable & knowledgable. She had me in & out of the store quickly with the product i needed.

Joe was very helpful

We were in town for a short period of time and needed some furniture quickly. We came to your store at 7pm on a Saturday night and received prompt, efficient service. Thank you!!!!

I did have a good experience at the store. Now I can't talk to anyone at the store to get an update on my delivery. This is very irritating. I don't know if my order is coming today. The phone number listed for the store doesn't have an option to speak to a sales person. That's very frustrating. I am very unhappy right now.

KELISHA IS THE BEST!!!!!!!! I used to wake up with excruciating back pain for almost 3 years straight, I purchased a mattress and had a tight budget, but it was still the absolute best and this morning I can say my back pain is GONE!

Sam was awesome, easy going, and very knowledgeable.

Ashley and Akram were nothing short of amazing. They showed so much grace and patience despite staying literally hours after closing. I would highly recommend this location, but specifically Ashley and Akram to future customers.

My sales rep Kelisha was very helpful amazing customer service !!!! 5 stars service

Megan was very professional and knowledgeable. Process was smooth with her guidance. Will return here again if need more furniture.

Excelent services

We had an excellent experience with Megan. She listened to what we wanted, asked questions and delivered. She was upfront on cost, delivery and extended care plan. Thank you Megan. We will be back because of you!

I had a great experience at Ashley in Orland Park! Highly recommend. The furniture is high quality and the customer service was above my expectations. Jessica was amazing! Thank you for a wonderful experience, I cannot wait for my sofa!

Outstanding experience and Sam Ashkar I highly recommend!

Came into the store & was greeted by a salesperson right away. 👍🏽 but I wanted Sara my daughter had come in a couple of days prior to me & she told me about Sara & oh boy did I get the best saleswoman. Professional, informative, knowledgeable, funny, with a warm personality. She directed me to the recliners & made a sale. Sara was great good addition to Ashley’s organization. Will definitely refer others to Sara & the store.

Isy Jones was an excellent Sale Person,? Great Job!!

Such caring and kind staff, they helped me find my dream couch at a discounted price. Kelisha, Sam and Caesar were great!

Bad service, they never solved the problem I had with the defective bedroom set and the mattress. I will never buy anything from that store again.

Monique, (that's her middle name) was professional, pleasant, made me feel at ease . She was patient, answered ALL of my questions. Very relaxed shopping experience helping me to pick out a lift chair that fit my needs. Would give them much MORE than 5 stars.MY saleslady, I remember her middle name was Monique, same as my niece, made me feel like I was the most important person in their store. I would recommend Ashley's for all your furniture needs .

Great customer service!

Great prices and great customer service. Thanks to Akram!

My experience was excellent.

We were very pleased with our furnishing specialist Aristidis Tsoumbakoooulos he was very helpful. We have not received our recliner as of yet, will give our thoughts after that. Thanks

Wonderful experience. Chris was wonderful and we ended up with a discount we were happy with at the end of the sale. Nobody was pushy, just a get experience!

Everything was great until the delivery. A night stand was broke and trying to get ahold of someone to replace it was ridiculous. I've called different numbers , I keep getting pushed off to another division and then finally had to do a live chat that didn't have a live person but AI and they said they couldn't find my order. I've only had the furniture for an hour, I should get a replacement right away not file a claim and wait for a service person. I've spent alot of money and really feel like I'm now pushed to the side with no one to help me

I came into the store on Sunday looking for a new couch for my new apartment, and right away, Izzy was amazing at helping me and guiding me through the process. She answered any questions I had, made sure I understood all of the logistics regarding the financing, and I was very happy with my puchase. Akram, the manager, is amazing as well! :)

My experience was short, I knew what I wanted. The salesman, Aris showed me what I asked, I sat , relaxed and walked out with sofa sleeper and reclining rocker to be delivered this week😊

After waiting 2 weeks for my delivery, on delivery date they did not show up. No call nothing. I call and ask where is my delivery? After 3 calls and apparent untrue statements by delivery team who said I refused delivery because it was in pieces. How would that be when no one talked to me and I paid for delivery and setup! Now the only thing they offered to do is just reschedule the delivery. Now I have to wait another week!!! I hope it shows up this time. Very disappointed!!!

Jessica B was super helpful, a great thought partner, and not one ounce pushy. We shopped around and found the prices at Ashley to be the most fair. We would definitely recommend Ashley and Jessica B to our friends and family!

Chris and Sam were great. Honest guys and I couldn’t be happier with the experience I had there.

Joe and Akram, or very pleasant to work with. They were helpful and knowledgeable.

Sam is amazing! The kind of experience you hope to have when furniture shopping. He and the Team flawlessly assisted in loading my car with my new table and chairs and took extra care. Thanks again!!

Sam was amazing ! He made picking our new furniture for our condo so easy and fast. Would highly recommend him and this location.

Ashley Furniture does it again! Beautiful store layout displaying gorgeous furniture. Everyone was so kind and helpful, especially Ali! She was great and helped me really settle on a new couch and bed and has a wonderful personality! They're the only place I get my furniture from and I'll be back for more!

Salesperson was nice and professional and listened to my concerns

My sales person was very polite, curious, and professional. The others I had contact with were the same. I plan to be a customer forever 🤗

Great furniture, good price, great promotional deal, great finance deal. Our advisor, Megan was friendly, knew the products, answered all our questions and put together a great deal. Megan was great and a big reason why we bought at Ashley.

Aris was an awesome sale person!

After posting such a nice review the other day when i purchased my bed, I had to come back on here and tell what I experienced today at this location. After taking off a full day of work for my delivery that never came, nor did I receive a phone call that my bed was not going to be delivered. I was on the phone with someone from the main office who clearly had no knowledge of what was going on with my delivery. I ended up going up to the store to speak to the manager Cesar who informed me at that time that I was not going to receive my bed and that the bed never should have been sold to me separately, because it was a set. Well why the hell did i not receive a call? Why did i have to come up there to find this information out? All he kept saying was sorry sorry sorry. I should have gotten more then just a sorry. I felt Cesar was very insensitive to the situation and not helpful enough to rectify the problem. That's no way to treat a person who has spent their money in your store, I left highly upset. I will never in life come back to this location and do business with Ashley furniture chain. Just bad business. Unprofessional and unacceptable.

I have a great experience picking out furniture. The Associates were very helpful and made sure I say visually how it would look in my property. Kelisha and Sam helpful me from beginning to end and their manager Cesar was very helpful as well.

Sam was very kind and knowledgeable. He was willing to help us and even gave us an additional discount to help us stay in our budget.

Everyone was polite and customer service was a blessing.

Our sales rep, Chris, who was just recently employed by Ashley Furniture, was absolutely the best!! Greeted us at the door, politely asked us what we were interested in seeing, pointed out the areas of the store where those items were displayed and left us alone to look, feel, sit, etc. checked in on us once when I had a question, and we continued to like at the rest of their displays. When we wanted to get pricing, he was very quick to explain the pricing, discounts, taxes, delivery charges, etc. I asked about another suite of furniture, and gave me pricing for that one, it was then that we decided because of the pricing, discounts, etc. that were available, we bought 3 rooms of furniture!! Chris was extremely helpful!!

My experience today was excellent! As expected Kelisha Walker met all of my expectations! She quickly identified the Sofa table and extra chairs I wanted to purchase. Great price, quick check out and delivery! I couldn’t ask for better customer service! Thank you Kelisha!

Very helpful, no pressure experience

I received excellent customer service from my sales person Jessica. I am going to enjoy my new sectional.

Sam was very helpful Lots to choose from. Very happy with our experience.

Sam was super helpful with my needs and eventual purchase. He was knowledgeable and quick to search other options to find what I was looking for. He’s a keeper.

Joe was very friendly, helpful, and knowledgeable.

We were looking for a Sectional, kitchen table, and chairs, since we are moving into our new home. We had chuffed around at a few different stores in the area, including Darvin, Bob’s furniture, Ashley furniture, and others. The products that we purchased from Ashley we Immediately loved, and are very excited for them! We worked with Sam at the Orland Park office, he was absolutely wonderful to work with. The next time we are shopping for furniture, he is going to be our first call! He made everything seamless, entered all of our questions, and we didn’t feel like he was crowding us like it other stores. We would give him a sixth star if we could!

Sam gave great service and set up everything I needed for my new house to be delivered in the next couple weeks! Excited for my new furniture!

It was a pleasure working with Megan at the Orland Park store today. She made our experience seamless and painless . We will work with her again when the opportunity presents itself.. Great job Megan.

My assistant Saul was friendly polite and knowledgeable. Thank you Saul for everything and I can't wait to get my furniture.

Joe met us when we walked in and asked us what we were looking for. We told him the type of sofa that we wanted. And unlike the previous furniture store that we were at, he Actually Listened to us. He showed us a couple of options that were exactly what we were looking for. And we decided on one very quickly. Whereas at the other store they walk us around endlessly showing us sofas that were not what we wanted. It was so nice to be able to work with someone who listens to what you tell them! Thank you Joe!

Great, pleasant atmosphere. Employees were patient and willing to answer any question.

Megan and Sam were very informative and helpful! Everything went smoothly!

Every employee we encountered was wonderful

Very attentive and informative!!! All went quick and so great 😀!

Sam was attentive and helpful

My wife and I had a wonderful shopping experience. Looking forward to our next encounter. The employees were very attentive and friendly.

Great customer service does an amazing job taking care of us!!😊

The customer service Aris provided was outstanding. A little disappointed that the offers online were not available in store. The 5 year protection plan online was not available for $59.99, I was asked to pay $179.99 protection plan for a $349.99 table. Did not make sense to me. Also, the web said free delivery. Your store only made delivery to the front door available. I gave 4 stars because of the service Aris provided.

Akram was great!

As soon as I walked into the store, I noticed the most comfortable couch and couldn't resist sitting on it! Joe, who works there, came over and had a friendly chat with my partner and me. He was incredibly helpful and patient as we looked for a couch, end tables, and a coffee table. His professionalism made our shopping experience thoroughly enjoyable

We had a very bad experience. 1. The store nor customer service return your calls. 2. When issues arise no help from Managers or sales people. 3. Completely unprofessional from start to finish. 4. I called the 800 number and can never speak with a supervisor to try and fix the problems we were having. Very poor communication on their part..

Don (Landon) was great helping us with what we were looking for in our loveseat. I give you five stars because of her excellent work in Orland Park location! Thanks Don!

Excellent customer service!

Megan was very friendly and experienced. She helped me get the couch that I was looking for!

Very helpful and nice people

Kaci was brand new employee and was Awesome!!!! I never would have guessed she was new! She showed us around and then when we made a decision she got some help from a co worker to do the paperwork is all. Otherwise she’s didn’t need anything- she was a pro! The co worker she had help her was slow. Was not understanding to the fact I had a time crunch and needed to leave store for a dr appt by a certain time. Made a few mistakes and took a long time to process everything causing me to have to leave mid way through and then come all the way back jsut to sign two forms. Kaci kept apologizing but he seemed oblivious to my inconvenience. Overall was a good experience.

Kelisha, was friendly, knowledgeable she went above and beyond to make sure I found the right mattress for me and my husband needs. The financing process was smooth and easy, and I never felt pressured to make a decision. Thanks Kelisha

It was okay

I only gave 1 star because I couldn’t give zero. I Only ordered a bedroom set with 2 nightstands a dresser bed and bed frame. I was told it could be delivered 4 days after purchase at the time of purchase, which is acceptable. Then find out it’s pushed a week later than that and I start to get annoyed. Then have to miss 4 hours of work to meet the delivery guys that tell me the wrong equipment or hardware was put into the system to put the bed together. Then an another attempt was made to put the bed together only to find out no hardware was even brought and the wooden slats that were in my condo aren’t for this bed. So then have to order a box spring for a bed that I thought didn’t need a box spring. So a 3rd attempt is made and the railings and box spring that were brought have no hardware with them to assemble the bed. So after paying for delivery and assembly Miss Ashley says they can mail us the hardware to put the bed together myself in 3 days. Luckily another team was available to come for a fourth time to put the bed together but now I’m stuck with these wooden slats. After trying to return these wooden slats Miss Ashley tells me that all sales are final and I can’t return the wooden slats that I bought for no reason. To sum it up Ashley stinks, they’re delivery people did not do anything wrong I appreciate them, but the people clicking the iPads to order what the purchaser wants are incompetent and apparently don’t know what goes with a bed set and the customer service makes false promises to try and cover themselves, and apparently make you buy something useless that you can’t return. They made an experience that I thought great into something horrible.

Sam was great help.

My shopping experience was great. My salesperson Keilisha was very engaging and helpful throughout my shopping experience and this made it so much easier to shop at Ashley. Thank you, I will be back soon.

Amazing service employees are Amazing g and kind. They talk to you through the whole process.

No pressure sales. Let us be on our own to just look.. didn't interrupt us. Their input was very helpful Salesman was Sam. And today we worked with Aaron Highly recommended both and the Orland park Ashley store!

The salesperson Sam and the lady from Acima were wonderful friendly and great help

Very helpful and pleasant.

Great merchandise and great prices!!

Joe was great. Very helpful with great feedback while I was making choices and I feel I get a great deal!

The sales representative was very professional and very helpful!

Octavio was very welcoming and helped us find a great bedroom suite that wouldn't break the bank. Keep up the great work!

My husband and I ordered a living room set back at the beginning of January 2024. Though the paperwork stated up to 16 weeks for a delivery timeframe, the salesperson said it should be more like 6 weeks. Well 16 weeks later and no furniture. We have called and inquired and were told a supervisor would call us back. Three times we’ve called and were told we’d get a call back and have not yet received a call back. Not to mentioned delivery had been scheduled three different times and had to take time off of work. THREE times they scheduled and time was taken off of work. They clearly do not care about their customers. This is inexcusable. Buyer beware!

The effort and friendliness was above and beyond expectations. He worked well getting us size, color and delivery options of the furniture.We were very happy when we walked out of the store.

Great place with great products and prices. Ask for Sam he is the best and always has the best products at the best prices. Thanks to the team this place is great.

Easy to shop here your sales person always knows where to look for what you want

Sam was very helpful. I like that you aren't hounded as soon as you walk on the door. Great selection of furniture aswell.

Overall, the 2 agents were very friendly, knowledgeable. They had patience for us.

Kelisha was very friendly and helpful in our search for a sofa and loveseat. Very painless shopping.

Meagan was very helpful with purchasing my chair. Great customer service.

The worst delivery service ever they never give you the right date they confirm then they change everyday a different appointment and it sucks to be honest Ill never in my life purchase from this store again

I had a wonderful experience at Ashley’s today! Within 5 minutes Aaron had the perfect sleeper couch that I had in mind with exact measurements/color I preferred with the best deals around! The prices were so great I proceeded to purchase a matching ottoman, gorgeous bed frame, and the comfiest mattress! I can’t wait to go back to furnish the rest of my new place! Would recommend any customer to ask for Aaron too! He was very knowledgeable, personable, and made our experience 10/10!

We were greeted and asked what we were looking for, we were directed to the items and he shared info needed to make our decision on items we then purchased, very happy with our purchase and experience, thanks

Megan was fantastic!

If you are looking to get help don’t go here. Customer service and assistance lacks here. Plus they don’t care unless they know you will buy something. I also want to point out a lot of the items sold ant Ashley furniture are available on Amazon for a cheaper price. Even though they say they will price match they won’t. Do your homework before buying here.

I love my recliner not happy I tried calling store three times for a delivery time no one picks up the phone very disappointed in that finally the next day I got through to customer service and was able to get the number for my delivery 🚚. I called the guy he was super good kept me up to date on his eta.

Worked with Sam. He was very knowledgeable and helpful. Great atmosphere in the store.

Sam.. provided me the best customer service ever!!!!! Thank you Sam.

Bridget was exceptionally helpful and would do business with her again.

The customer service was amazing Joe was a great help and very patient with me while picking a bed room amazing quality and gave me a great discount as well. Thank you for all your help!

Great experience with Bridget and would do business with her again!

Aaron is awesome! Such a nice kid!

Sam was super patient and helpful to us ! We appreciate the patience and him being helpful to us making a decision

It's was a good experience

Javon was very professional, considerate and friendly. My experience was excellent. He went out of his way to make sure I was happy with my purchase and didn’t push me into buying it, it ws my choice. My daughter needs a new sofa I told her to see him! Jovan is great! Thanks so much sir, 😊

Sam was very knowledgeable about the couches and did not try to push us in any direction. Overall, a great couch buying experience.

Sales people very helpful all the way to delivery😃 Thanks again to Kelisha Walker who went above and beyond customer service 😀

We had a great experience with Joe D. Gave us plenty of space to find what we were looking for and was there to answer any questions we had as we looked around.

My experience in the store was absolutely fantastic. I met a team of absolutely wonderful folks, what more can I say? I will gladly recommend this store to anyone. I am David, and I approve this message.

If you deicide to go with the finance option(acima) make sure you read through the entire contract because it seems they are more focused on the sale than informing.

It was ok. Nothing really stood out though.

Really enjoyed shopping at Orland Park Ashley Furniture. Sam was very helpful and knowledgeable especially explaining the different types of mattresses etc. it was a pleasure doing business with him we were very satisfied!

Joe was wonderful. Exclaimed everything in detail.

On Tuesday, February 20th, 2024, I purchased a living room set and dinning table with chairs at the Ashley Furniture store located Orland Park, IL. The sales man specifically told me I had 72 hours to return the item if i am unhappy with them for whatever reason. Upon delivery of my items, i noticed the items were too big for my living area. I told the delivery team I needed to return the items but they refused to take them saying that i should contact the store for them to schedule a pick up. Few minutes after the delivery team left, i called the customer care team and i was told all deliveries are final that i will not be able to return them. I am now frustrated with items that are too big for my living space after spending so much money. I hope the corporate team reads this and expedite my return.

Sam helped me find the perfect bedroom set after a long search. Everyone there was friendly and helpful.

Bridgette was very helpful in finding a replacement kitchen chair for us. Ours had broken & our claim with our protection plan company was denied for repair/replacement. She checked inventory quickly & set up delivery in a quick way as well. Nice & personal but professional experience for us. The pricing was good, too. Thank you.

My experience today at Ashley Furniture store was amazing. I walked in and knew what I want and Megan assisted me with clarity, professionalism and a smile. Great customer service Meagan.

We used to always go to Darvin (decades.... yes) but their customer service was the worst I've ever encountered. That last time was so bad we don't ever plan on going back. So we tried Ashley and were pleasantly suprised. The manager joe, that got us our new couches, was not pushy. He treated us fair, let my wife and i discuss our options privately for a bit, and just gave us a relaxing sales experience. (We literally sat in the couches we were buying while discussing features lol) thanks, you're our "new darvin"... see you next time!

Sam was a great salesman not pushy at all but helpful ! I hit everything done and purchased in very little time. THANKS SAM !

The people at Ashley in Orland Park are great! Saul was our salesman. I appreciated that he gave me the time & space to check out all the sofas. He never pushed a sale; I even left and came back later in the week! I was able to set up a convenient appointment time to receive my sofa & chair. The delivery team were on time and quick to set up. They cleaned up after themselves and acted very professional.

Had a great experience. Akram helped me he was quick to answer all questions and seemed very knowledgeable. By far the best experience of all the furniture stores today, and so you earned my business.

If I could give a 0 I would. Salesman smelled of weed and had to have his manager come do his sale for him. Manager tried to charge us 800 more than the advertised price of the couch and told us nothing about door openings needing to be a certain size which turned out to be crucial. Delivery guys came (they were nice) but they didn't have any info on how we get our money back and tried to get us to keep the couch when we had no other place to put it. All in all it was a terrible experience and I would never go in for anything besides just looking at a piece I want to get online. Sleezy salesmen tactics, zero important information given and all around horrifically disappointing.

Great customer service, so many great options.

Javon was awesome! 100% recommend this specific store.

Friendly Staff

Sam was very helpful and knowledgable!

Great customer service! Everyone was so friendly!

If I could leave less I would. The sales person and process was extremely frustrating and lacking any sort of "service". When the request was made for a manager no response was returned.

We will NEVER buy from Ashley again and i recommend no one else does either. We bought a mattress a few weeks ago on a Saturday from the Ashley store in Burbank, IL The Mattress the following Tuesday which was pretty good delivery. We put the mattress cover and sheets on the bed then when we went to bed we noticed the mattress had a horrific ordor. Of course we called Ashley and because of their no refund policy we were offered the same mattress or choose a different one because we had a credit in the systemWe did go to the Orland Park Ashley location where everyone was very nice and sympathized with our situtation and picked out a different mattress. The new matress cost more and the manager did give us 10% off which was very nice.Now comes the frustrating part. When we bought the mattress at Orland they said it would be a Tuesday Delivery. We did make it known it would have to be morning because we have appointments in the afternoon. Well low and behold we got our delivery date and time of Wednesday 02/21 at the worst possible time between 2 and 5 pm. I worked with Ashley corporate and even a Director at Ashley to see if we can change the date/time but it was a big waste of time. I was basically told they have no control over the times because of routing. My issue is we were already inconvenienced once cant they just throw our delivery on a truck as first delivery and move on with their route. Seems the delivery company they use doesnt want to cooperate either. So much for customer service!@

Service was great had a wonderful experience

Sam was awesome

Good experience

Cheaper furniture. Not quality anymore. Big difference in what they used to sell.

I was supposed to have delivery on Thursday 2/15 which never happen because it wasn’t put in system. It was then rescheduled for Tuesday 2/20 and I was the 19th delivery, from 4:15-8:15 which didn’t work with my schedule as I informed them. I should have been one of the first. Then I was then told I couldn’t schedule it until Wednesday for a new delivery. I paid for delivery with white glove treatment. I would not call this white glove treatment and feel I should be refunded partially for me having to change my plans around on several days for their screw ups. When I was told it would be here a week ago. Very unhappy with the service I received and the help I received over the phone. When I called in I was disconnected more than once before getting this matter resolved. Still do not have a delivery date but they have my money!!!!

Sam was the best and most helpful salesperson!

I did a thing… purchased what I’m calling ‘The Couch’ of the year… the Radcliffe 3 pc. Sectional - for whoever ‘really’ sits in it wants one! I did & soon it’ll be in my home for our growing & expanding family to enjoy! Our daughter has one & has spent the last 5 weeks enjoying her new lil guy on it! Shadi Awad was a pleasure to work with & SUPER helpful & very kind! I’d highly recommend him & ‘The Couch’

Sam did not try to sell me something I was not wanting!! Had a great shopping experience!! Can’t wait for it to be delivered!!

Very disappointed . First I was overcharged 160.00 more than the total sales order. Received my furniture today and every piece is soiled only 2 had tags on them. Several had hair on them. None were factory wrapped all had been taped up. Clearly did not receive NEW furniture I ordered. They tell me they will not take it back and give me what I paid for. Waiting for call back to have them send someone to clean totally not acceptable. Buyer beware they take your money and give you used furniture. Also you cannot get through to the store you purchase from all numbers go to corporate.

walked in to buy a new bed, didn't even get asked what I was looking for. i was greeted by getting laughed at and asked if I was over 18 (I'm in my mid twenties) walked right out and went and spent 10k at Darvin. Ashley can get fucked don't go here, darvin has much better service

Megan, was Great! Very detailed & fast. Got our shipping date confirmed as we requested. Second purchase from Ashley.

Good pricing and our sales rep. was helpful and answered all our questions. They matched the online price with no hassles.

Service was really good. Everyone was very helpful.

Awesome experience. Akram is the best!!

Do not purchase a bed frame and mattress here! I purchased a bed frame and mattress last month and was told when it would be delivered. A day before delivery I was told that the frame was delayed and would take another a couple of weeks. So I waited… never heard anything except for their automated system trying to make me schedule a delivery for just the mattress. Tried calling the store, my salesperson, and customer service and only got an automated response and could never get through to a real person to talk to. Finally yesterday they scheduled a delivery of the mattress for me when I did not approve the date. Called customer service and finally got through to a live person who told me that my bed frame was back ordered and they did not know if they would ever get so I had to select a new product.I was never made aware of any of this. I cancelled my whole order because of the lack of communication and bad customer service. The worst part is that in order to get an extended warranty on the mattress, I had to purchase a $100 mattress cover with which I took home on the day of sale. I went in to return it today and was greeted by a rude salesman who told me that the cover is non refundable simply because it left their store and was already billed out (never was told this when I purchased it). The manager just told me I should’ve just called the store to which I explained I tried several times and never got any responses or could even talk to a person. Needless to say, I’m thankful I didn’t pay a dime on the $5,000 furniture yet (due to financing) because who knows if I would’ve seen that money ever again. I also heard from a friend that had the exact same experience. I went elsewhere to another store who had almost the same products that I got from Ashely in stock and at less than half the cost. Needless to say I will not be back ever again and will not recommend this store to anyone. Their customer service at the store and over the phone is absolutely terrible and all they care about is making the sale with no follow-through.

Great service, Javon was exceptionally helpful. He didn't hover but gave us good suggestions and great follow up

I have been a Ashley customer for many years, the furniture is well made and durable. I was looking for a good sectional and Luna in Texas was running a 50% sale on Ashley Furniture. Ashley does not price match but, I called Ashley furniture in Orland Park Illinois and spoke to Megan. Megan was very professional, met, exceeded my expectations in price and delivery. The only problem was color, while we did not purchase I highly recommend Megan at Ashley in Orland Park

I had a wonderful experience. I was greeted and assisted immediately! The sales person was kind and went above and beyond to make sure that I was a happy customer! I highly recommend shopping at this Ashley Furniture store!

Shadi was patient and very helpful in this process. He helped us furnish our home, great deals, better staff!

Started with one sales person, transferred to another. Poor way of doing check verifications. Supposed to be getting a delivery today 1/10/24. No call to schedule delivery at of 9 a.m. day of delivery.

Fast and easy service

My previous sale person took care of me. She was very knowledgeable , friendly and patient.

Super friendly, no pressure, extremely helpful and knowledgeable, will purchase agin.

Salesperson was absolutely great. Savannah was very informational on the products being sold there

Javon was great. We thought the furniture was going to fit. Measured again and no. Javon was right there helping us, making suggestions and helped us find a set that will work in our small living room. He was very knowledgeable, pleasant. I would recommend Javon to any one going to Ashley Furniture

My salesman Shandi was extremely polite and helpful, and the manager Ms.Maetean was God sent. They will always get my business.

I love shopping there so convenient and excellent quality

Expensive

The variety of furniture is great! Delivery times are fast. Prices, you can’t beat anywhere else. Customer service… terrible! Gentleman helping us kept messing up the order, putting in our address wrong. When I asked him for an updated receipt with the correct information, he rolled his eyes, attempted to fix it and said he couldn’t print the corrected receipt but promised it would be right. I was going to pay cash and he said they don’t have a cash drawer… totally fine. So I paid with card. Tim (sales guy) had the nerve to ask for a tip when I was putting my cash back in my pocket. In addition to that, he sat us down at the table to complete paperwork and another sales rep was sitting in the chair, vaping and blowing big smoke clouds IN THE STORE!! They were more interested in high fiving each other over the sale than providing good customer service and making sure all our questions were answered. Overall, customer service was absolute trash!

Ordered a couch in store and was given a date it would be delivered. Was told to expect a call to conform my delivery window 48 prior. When I didn't get my call 48 hours before, I called them to figure it out. They said my order hadn't even been processed yet and that it would not be delivered as promised. I scheduled and planned my entire week around this day to be sure I would be home for delivery, and was relying on it being there as I was going to have company over soon after. I called the number I was given and was disconnected every single time I tried to get connected to someone. I also tried to go to the website they gave me on my confirmation email, and that doesn't work. When I finally got through to talk to someone at the Orland Park store, they were unhelpful and did nothing to ease my mind about this scam of a purchase and delivery. Would absolutely NOT recommend this store.

My salesman Sam is wonderful, very patient and knowledgeable. Thank you!

Akram was highly knowledgeable about Ashleys’s products, pricing, warranty & insurance options, and even dimensions. He was very helpful in helping us determine the best pricing package for our needs. Akram was friendly, patient with our questions, and even offered his own family’s personal experiences with several aspects with the products he represented.

Staff was courteous and very helpful. I would recommend everyone to shop at Ashley's.

Sam helped was trully appreciated!

Literally found the exact furniture for $700 less at Ashley in Ace Hardware in Bourbonnais. Shop around

Very easy experience, Tim was great in helping me pick out some furniture for my mom.

My overall experience was wonderful. The manger of the store and Savannah were fantastic with helping me finalize everything.

At first the experience was great. And I ordered my furniture in May and wouldn't need until November. But as I got to my delivery date, I couldn't get in touch with my sales person nor get my calls returned. It made me so mad I was going to refuse the delivery. But my delivery guys Antonio and Dontrelle were so nice they changed my mind. Between the waiting period and the delivery date "ROTTEN."

Very nice welcome employee was able to answer all questions and not forcing any options, very good

Had a great experience walking into Ashley furniture today. Staff was helpful and not pushy. I met with Aaron, who was knowledgeable and easy going. He made the buying experience comfortable and personable.

Salesperson Shady was great to work with and super helpful with an exchange. He clearly has repeat customers and works very hard. The end result of my delivered furniture fit my style and space.

Great experience. Will definitely go back

Purchased a sleeper sofa, loveseat and chair, and the entire processes was easy and seamless- knowledgeable sales person

Positive experience from the team at Ashley from beginning to end. We had never been to this store before. Kelisha Walker gave excellent customer service without sales pressure. She was very knowledgeable and answered all our questions and concerns.

Last week, I went to the Ashley store in Orland Park in hopes of finding some home theater chairs for my home. After having discussions with the sales person, she told me that if I purchased the chairs, the delivery would be free. After shopping around and comparing prices, I decided that I would buy the chairs from the Ashley store. Today, I reached out to the sales person and explained that I was ready to move forward with the purchase. The sales person apparently reached out to the General Manager and was told that the free delivery was no longer being offered. I was surprised to hear that since the free delivery was a condition of the sale. The sales person went on to say that since the free delivery wasn’t available, the General Manager would work with me on the price. So I went to the store to purchase the chairs. I met with the General Manager and was expecting him to “work with me on the price”. That did not happen! He proceeded to tell me that the price of the chairs are normally much higher than they are now, and that the current price reflects what they would have been on clearance?? He also mentioned that there was some type of price glitch??? These chairs were previously re-called due to problems with the LED lights overheating. So the bottom line is this, I purchased the chairs thinking that the delivery would be free. That wasn’t the case. The salesperson told me that the General Manager would work with me on the price. That did not happen. Ashley didn’t stand behind their words. I won’t be doing any future business with this company.

This was my first time shopping at Ashley furniture Kalisha Walker was very knowledgeable about the furniture I was acquiring about thank you Ashley for having such good qualified employees. Sincerely Norman Sallis

Helpful, friendly staff, nice selection.

Sam is the Best salesman!

HORRIBLE EXPERIENCE……. I went inside the store at the orland park location on Black Friday. Ordered a couch WITH THE SALE PERSON and the MANAGER and they STILL SENT THE WRONG COUCH….. ALSO. They delivered my mirror thru a third party which they left sitting out in the rain!!!! Please shop else where I spent over 3K for them to not be professional and I’m HAVING TO DO OTHER PEOPLE JOB……. So do not recommend at all.

Not very happy

Shadi was my sales professional and he was very helpful, kind and willing to assist me in every way. I enjoyed him assisting me. He was genuine and understood my needs. He was a gem!!

Excellent shopping experience!!

Ask for Megan she’s awesome, kind, polite, knowledgeable and hard working!

Joe our salesman was extremely helpful in assisting us with our new sofa purchase. Very knowledgeable and pleasant to work with.

Everything was as it was stated ,great service thank you

Savannah was very polite and helpful. Very nice furniture buying experience. No high pressure selling.

Was very helpful in selecting our couch and getting us set up. Thanks

Cheap furniture and terrible customer service. It took over 2 weeks of back and fourth with customer service to get someone to approve my furniture orientation change. Someone from the store had to call me back and no one ever did. It wasn't until I called to just cancel my whole order to shop elsewhere, ALL OF A SUDDEN customer service had the override to make changes to my order. What a joke! I don't understand why they couldn't just do that from the get go and not waste my time! I had to turn away a delivery and wait over a month to finally get changes made. Just threaten to cancel your order if you cant get your issues taken care of over the phone. Never shopping from this company again.

Great customer service and attention to detail and your needs.

Salesperson Bridget was very nice and remembered me from the day before when I called about a specific item. Sales experience was seemless.

Javon was very patient and helpful as we made our decision.

Staff was very helpful Akram was very kind and helpful when choosing new furniture

Had the best experience, Megan G was fabulous, such a joy and pleasure to work with. I knew exactly what I wanted and boom it was done and I was out the door!! My boyfriend worked with her also the day before me and he absolutely loved her as well. Definitely would come back again!!!

Outstanding service

I came in to order a sofa that I s pick out online and was greeted and directed to a sales consultant. She took my order and had me on my way in 20 minutes. Thank you for the fast service Bridget.

Great experience. Delivered in a timely manner and delivery people were nice even at the end of the day after making 28 other deliveries. Purchasing experience was good and product is what was expected. Good value.

My service was AWESOME in the store and in my home! Delivery drivers Juan V. and partner (I did not get his name, my apologies) were pleasant and professional. My service was so great I was disappointed I did not have cash to tip. I recommend Ashley’s Furniture in Orland Park to anyone. Also, I am a returning customer as a result of always having good experiences.

From purchase thru delivery everyone was helpful and easy to deal with. Salesman was not pushy. The delivery notifications were spot on and delivery was flawless. Will definitely go to Ashley again!

Excellent customer service. The team ensures that you find the perfect package that fits your budget. Special thanks to Kaleisha.

Savannah was great! Really showed us options that worked for us and provided excellent service.

The 2 Delivery Men were very professional!!!

They were on time & did an excellent job putting the stuff together

Poor customer service. They get your money and afterwards you get NO customer service on on the furniture that you just purchased.

If I could give a score of a zero I definitely would. This is based of my experience and the issues I have with the stuff of the Ashley furniture employees. This issue has started in 2021 and continue till now November of 2023. The management of Orland Park Illinois store is horrible and very unprofessional. The sales people aren't completely honest and adding extra protection products to the purchases without customers knowledge. Shortly after you find out about this situation and when the purchase amount is higher then it suppose to be a while attempting to cancel the item, they portend they don't know anything about it and have very rude attitude and don't want to help at all to resolve this problem. When you ask for the manager of the customer service assistance in a hope to get help, he is never available but then suddenly he appears and threats the customers with police call because he is fed up with the customer frustrations. The amount of disrespect at this place is unbelievable. The furniture delivery its a nightmare itself. Pieces of the furniture are very often broken and scratched. When the customer call to report this issue they not willing to help and put you on hold for hours or simply hang up on you. I'm not the only one who has this problem because few of my friends bought from them and had similar issues and actually worn me about their unprofessional service but I didn't believe them at the time. Well, now I do!!!! Stay away from this place and their employees!!! I will never purchase anything from them again!!! they only nice when they take your money. Ashley Furniture isn't the same store then it was many years ago when quality and exceptional customer service was a top notch and priority. :(

Do not buy from Ashley Furniture. Their furniture is damaged, very overpriced, and the customer service is a nightmare to deal with (no customer service really). Our sectional cushions are already worn out despite us not using it everyday - you're better off buying off of Amazon (probably from same vendor in China). We bought a rawcliffe sectional sofa almost 2 years ago with a warranty and have had nothing but problems with our order. First, it was delivered damaged with missing cushions. Cushions were then sent to wrong address. A month later, the cushions went completely flat. We called and complained about it and they agreed to replace because the sofa was already damaged and made us reselect another one. When we received our reselection, we received another damaged sectional on top of missing an extra wedge. Almost a year later, we are still trying to get this one replaced as we've had nothing but problems with their customer service and always get directed to the customer number with 2 hour + wait times. When we got someone on the phone, they directed us back to the store we bought from. So we ask Diego (Store manager) for a reselection as instructed by the corporate rep and he said he had to look into our order and get back to us to see what he can do. I've called him numerous times as I have not heard back in weeks - he has no clue what he is doing and just blows us off every time we try to get in contact with the store through other associates. We can literally hear him in the background asking who it is and he tells them to say that 'he's busy' when he's not. When we try to get any other alternatives for resolution, we get re-directed to their customers service or corporate number which are both equally horrendous. We still have not gotten our issues resolved on top of our warranty being cancelled randomly by this store for no reason. Their associates do not care, their store manager does not care, and all they want to do is put customers in a loop whenever they come into the store to avoid their issues (google Ashley Furniture customer service, nothing but terrible experiences).

Very good experience

I wish I could give them a negative! unprofessional and shady! I have been trying to return an ottoman that looks nothing like what I purchased online for days! ive been told their no return policy is listed on the receipt which it is not. I gave copies of the receipt to multiple supervisors and get the oh well too bad.

My salesman Sam is the best.

Sam was super helpful! I found the perfect bedroom set!

Great attitude great service…will come back time after time..oh did I mention price was great especially with the 25% deep discount they gave me for a special they were running

Great customer service

Sam and Kalisha were great! Very friendly and were very informative when it came to furniture pieces. Can’t wait to see the furniture in our new home. I would highly recommend having Sam and Kalisha assist you with your furniture purchase.

Customer service as exceptional, it is always a pleasure doing business here.

Quick and easy...Joe was a delight to work with

Never shop here. most unhelpful customer service ever! 6 months for a simple replacement part with no resolution or help. the worst.

Sam Ashkar was awesome!! Friendly, knowledgeable and very helpful! Such a pleasure to work with.

Great customer service

Aaron was exceptional. He was very friendly and derailed oriented. I highly recommend Ashley and will be returning.

The experience was GreaT starting with Nolan being available and of assistance on multiple visits, and ending with Kelisha answering all of my final questions before making the purchase! They both did a fine job making me feel comfortable making my decision. Thank you!

Megan was great. She was solution driven and not too pushy.

Everyone was very helpful especially Kelisha . She was very patient with me as I had made my final decision from the 3 sectional I choose.

Great Service, Great Deal, very professional.

The worst customer service I've ever experienced. Purchased counter height chairs for my kitchen one came damaged its been well over a month waiting for a repair tech to come. Just been giving the run around. I wish I could give a 0 rating. Buy at your own risk

I was very happy with my experience at Ashley's. From the begining when we walked in looking at the furniture to the delivery and setup. The salesman was very professional and patient with us and answered any questions we had and there was no pressure to buy anything THANK YOU for that. Our delivery and setup was also great they was on time, polite and made sure they cleaned up afterwards. I will definitely be referring people to Ashley's

Sociable friendly and personable staff. Selection was great and financing promo superb.

Aaron explained everything was excellent and very accommodating

Patient and Courteous

Sales person was great !

I got there early and was greeted at the door. I knew what I wanted. The salesman was nice and knowledgeable.

Everyone was very helpful and kind. Sam helped us choose the perfect mattress to take home and we’re very grateful!

Very good experience with Shady helping navigate through different models for TV stands. We appreciator his help very much.

DO NOT BUY FURNITURE from this company! If it’s DAMAGE they will NOT return or give you a refund unless a technician comes to your home to review the item. This takes 7 days for a tech to review your case, then contact you, make an appointment, then you wait another week or so to get an exchange or refund. This company does not provide you how the process works if your items arrive damage. There’s no information on their website, the salesperson does not give you a heads up. There’s no paperwork or receipts with small print that say “no refunds or exchanges on damages items.” Completely unethical and a SCAM! Manager and Claims department “this is the process” “did you ask” - unhelpful and blame it on the customer bc it’s the easiest thing to do. The only furniture store who does not provide return/exchange/refund policy information. AVOID and SHOP elsewhere!

The service is HORRIBLE. never shopping here

Great group of associates very helpful and knowledgeable

Helpful fast attendance very nice people and good deals

Sam has great customer service. Very professional and knowledgeable.

Very friendly welcome. Customer Rep...was inviting...professional but not too pushy....in which I loved. When decided on our purchase, he was there to assist us...answer all our questions and concerns. A wonderful experience in all...I'll definitely be back.

Very nice and clean environment and the people made me feel comfortable in spending my money.

No one pressured me into any sales. I picked what I wanted and then went to them. It was a wonderful experience!

Aaron and Nolan were beyond helpful and I will work with them anytime.

Furniture is not worth it! Paid 1700 for a set and purchased a 5 year warranty, screws are coming out from everywhere including the bed frame my mattress is completely sinking on one side of the bed I call to file an insurance claim they told me it’s not covered, so I call Ashley and now they want me to pay out of pocket for a technician to come out and look at everything. What is the point of the insurance then? What did I pay for? The furniture I’ve had since 2019 and honest to god it’s horrible it scratches easily and screws are just flying out everywhere. I will never purchase another thing from that dump!

Javon Boyd was fabulous from start to finish!

Great customer service and very knowledgeable and helpful

Wonderful sales rep, Taniesha; very knowledgeable of products and willing to give you the "Best" experience with no pressure. I found another family that cares about great customer service. Great job, thank you.

I had help finding what I needed without smothering me. The conversation was nice.

Wonderful experience. Like how I was left to look around and a salesperson was available if I had any questions. Purchase was quick and easy.

quickly and efficiently!

Furniture is beautiful and comfortable however the customer service is terrible on the phone. My husband and I got our couch delivered on a Saturday.. Monday we noticed a nail poking through -called them expecting no issues and a replacement to be sent- however I was met with a rude customer service gentlemen who basically did not care and was not helpful at all. He couldn’t tell me if or when it could be replaced. He made passive aggressive remarks and was rude. I couldn’t get ahold of anyone who knew anything. Once you leave the store good luck trying to talk to someone who is actually nice and can help you. Unacceptable to pay that much money and get a product not to your standards AND rude customer service agents who make it no easier. P

Very professional very nice great deals

If I could give lower than 1 I would. Second time purchasing from this store 1st time problems with delivery and we were told we would get a $100 gift card that never showed up. This time we had to goto this store because the couch we purchased broke and the warranty gave us a credit towards a new one. Picked something out Sam and Diego said the had to put on layaway and corporate had to apply the credit and should only take 2-3 days. 2-3days went past and nothing called corporate they said that they don’t handle this the store does call the store the customer service girl responds with and what’s your problem with an attitude and says corporate has to do that. Several unreturned calls to the store several different corporate phone numbers and answers on what needs to happen a face book complaint and 3 weeks and rude comments from the sales girl when I went to pay for it we got our sofa. And after reviewing the bill again I think the removed the discount from it. Go down the street to Darvin a couple people we know said they have never had a problem with them and their furniture is nice.

I had an amazing experience with the sales specialist, I will shop there again.

My daughter and I had a good experience on September 12, 2023. Destiny Patino, our sales representative, and Diego, the manager, were very kind, patient, and helpful. We are very satisfied with our purchase. 🙂

What a run around unorganized shit show store this is. We order furniture, get a delivery date and the day before AFTER we donate our furniture we find out its not being delivered the day we were told. The manager didn't apologize or try to make things right. He tells us about a third party delivery service and wants us to pay for it. Otherwise it wouldn't be delivered for another week. We canceled the order, went to Darvin across the street. Delivery will be in 3 days. Don't waste your time going here.

I’m waiting on my gray chair sent wrong color

I walked in with mom who doesn’t like to be approached, but Sam had a demeanor about him that put us at ease. We told him what we wanted to buy and he was very helpful and knowledgeable. No wasted time trying to sell us something we didn’t want. Was very happy with the sofa bed and loveseat. The quality and feel was just what we wanted and Sam made the experience actually so great that we will be returning customers! Great customer service!

If I could give 0 stars I would. I purchased this table back in September and a few weeks later there was discoloration. I called the number Ashley provided for warranty etc. The first call they set up a technician to come out restore the paint job on the table. The technician was inadequately prepared and said he was not able to restore and recommend a exchange. I contacted customer on Tuesday, November the 16th to which to Camilo to which I spent an hour on the phone with him doing research promising a call back. One week later, with no returned call I again called Ashley this time to speak w/Javier. He was confused and kept stating that a tech had been called. I informed him on multiple occasions that the records should reflect a conversation previous. Again on the phone for over an hour to again to be told I would receive another call back. After a 3rd in speaking Hector I was informed that the tech was assigned to come with out ever contacting me. I was informed the date for service again, no knowledge of this no communication. The staff is confused, helpless and uninformed. Ashley needs to do better with their training. I will never patronize another store of Ashley I have requested, I am forced to wait for another unprepared technician. It was already indicated it couldn't be restored

Screwed up our delivery then wanted us to pay an extra $300 for quick delivey or wait 10 days. I canceled my order. Not recommended.

Sam and Kelisha were great! Thanks guys 🙏🏽

A great experience. Our salesperson, Destiny, was amazing! She was very well informed and very patient with us during our decision process. Highly recommend both Ashley and Destiny!

Orland Park Ashley was great. Sam was very patient and made the process of buying my new couch very easy!

Very nice helpful and explained everything well

Two salesmen independently gave conflicting prices on the same item, and then almost doubled the price when I was ready to buy. Management claimed they could not honor the original price because both salesmen were fairly new and did not know what they were doing. They simply apologized but would not honor the quoted prices. l made a separate purchase of a poster queen headboard for delivery and setup. Only the two end posts were brought, missing the middle board. I rejected the incomplete delivery. No one from Ashley has contacted me regarding this issue. I would not recommend making purchases from this company. TOO MANY MISTAKES are made on orders and worst of all, VERY POOR CUSTOMER SERVICE and POOR or NO PROBLEM RESOLUTION attempts. Still waiting to have my issue resolved!!

Akram was very knowledgeable about all of the different couches that he showed us. He was able to help us find a couch that my husband absolutely loves! Thank you so much!!!!

Wonderful wonderful experience....

The salesman was so prepared with all the discounts & deals ! He was so attentive to what I was looking for!

Very helpful and knowledgeable personnel in making my decision.

Joe and destiny were so nice they help us to choose the a really good high-quality pieces. I highly recommend them they were so helpful thank you guys.

Bought a new sectional sofa & coffee table set today. Courtney & Destiny helped me with my purchase; they were both very helpful, friendly and professional. This store location(Orland Pk) had very nice furniture selections on display.

I had a wonderful customer service from Akram yesterday you’re the best and keep it up.thanks

Sam was patient, knowledgeable. I am very excited and satisfied about my new purchase.

Great experience from everyone that assisted us!

Nolan was awesome took us through the whole process seamlessly 5 star service and the selection of furniture was top notch

I had a great experience with Itzel. She was great 👍

Positive experience, no pressure to buy. The salesperson, Kelisha Walker was very accommodating

Good service

Customer Service is key. My experience at Ashley was great. My salesperson, Kelisha was friendly, helpful and very professional. I didn't feel rushed and she was able to address all of my concerns. Can't wait to receive my furniture.

My experience purchasing the bedroom set at Ashley Home Store was definitely a plus. The salesperson Itzel was a pleasure to work with. I’ll definitely return and work with her to make my next purchase.

Very courteous staff went above and beyond and gave us a discount. I will return for further purchases.

Excellent customer service

Great help!

I'm so impressed!! The manager Kelisha Walker was simply amazing! She worked hard to get me what I wanted and the team was so friendly, professional, kind and welcoming! Aaron S. Rocked with great customer service. I actually went to Darvin after leaving just to compare prices and no one even spoke to me or offered assistance.. I went bk to Ashley right before closing! Iam a new and forever customer here!! Thanks guys!!

Great shopping experience for new sofa. Decided on a sectional. Itza is awesome; patient, knowledgeable and upfront.

We had a great experience at Ashley Furniture in Orland Park. Sam was extremely helpful. He helped my fiancé and I find a couch and even worked with us over two days. Great job of customer service on his part.

Kilisha was great professional, straight foward & overall helpful in assisting me w/the purchase of my sectional sofa

Destiny was a wonderful sales person to work with. She was energetic and offered different suggestions for our living room furniture. Very professional and so friendly.

Nolan was great he worked with us what amazing salesman.

Nice furniture & friendly sales associates

I have purchased several couches/sectionals from Ashley and was always pleased HOWEVER my latest purchase was a huge disappointment. My furniture arrived damaged and I was told it would be resolved by the deliver team. I was lead to believe that new furniture would be provided. I was told several days later by texts-no phone call- that resolution was repair not replacement. To date no one has called. And it will be a month before anyone comes out. I asked for a new couch and was flat out told via text no. The person texting me mocked and insulted me. I am disgusted and disappointed. UPDATE 9/8/23: I am still with damaged furniture and absolutely NO resolution. The 3rd party company SAW Enterprise did not show up on 8/10, 9/8 and now says they can’t come out until 10/24/23. Ashley Furniture will do nothing until there 3rd party vendor SAW comes to look at the furniture. The manager at the store in Orland says they can’t assist. Customer Service is doing nothing. I have had furniture since July that I am paying for but can’t use. This is horrible.

Great quality furniture and wonderful customer service

Nolan is the best. He was so helpful and patient with us. I am so excited to get my new couch!

Joe Dahshan was our sales person and answered all our questions & was very pleasant. Will definitely visit here again when the need arises. Will also request Joe Dahshan for assistance.

Destiny was very kind, helpful, and patient through our selection and decision making process. Very happy with support provided by managers.

Great customer service 👏

Friendly staff and very helpful

I needed a new bed and was shown one that I absolutely fell in love with. Sam was great at describing what the bed is capable of.

Wide selection. Good quality furniture. Marcus went above and beyond with furniture selection. He took his time to make sure that I was completely satisfied with my choices. 100%satisfied! Unfortunately, one of the chairs was damaged and I worked with the customer service to replace it and they tried several times but brought the wrong chair both times. Marcus did tell me to inspect my furniture on delivery and the mistake of not seeing it right away was my fault. After 2 unsuccessful deliveries and a ton of frustration on my part, I contacted Marcus again and he went out of his way to correct the issue with his manager. This young man went above and beyond to make sure that I was fully satisfied. He apologized for the trouble I went through even though it was not his fault. If you ever want furniture from Ashley, make sure you ask for Marcus because he really does care about the customer. I think the corporate leaders should give this man a big raise! He stands by his commitment to support the products he sells and totally cares about the customers he serves. From the bottom of my heart, thank you Marcus for caring about me and my happiness.

Person was very helpful and professional. Will ask for her in the future

Kelisha was down to earth and did not bring “pushy salesperson” energy! She did however provide information and insight. I made the purchase after a couple of visits, texts, and phone conversations. She was patient in every exchange. The store was clean, spacious, and well arranged. I would go back to this store and make additional purchases.

I did not want to come here to talk about this issue but since I cannot get someone from this store on the phone…. I came into the store in June to order a bed and mattress. The salesman told me that based on the bed that I was getting I needed a 9 in foundation so he helped me pick it out. Today I received my bed and mattress only!!! There was no foundation because he forgot to put it down AFTER he helped me pick out the right one. Now I have a new bed that I cannot sleep on because I don’t have the right things for it! I had to go back and order the foundation online AND pay for Another delivery!!! Is that fair? I am not ok. The bed is beautiful so I will recommend you but this was not a good experience

Nolan was great. He gave us our space to look around and when we had questions he helped! Very professional and knowledgeable. We’re excited with our purchase!

Both sales reps that we encountered were great. However the bed that I wanted to actually view was not in the store. I based my purchase on reviews and the pictures on line. I actually went to Darvon to see if they had the same bed on site which was not available.

Destiny was very helpful and provided a lot of great information about different options for us to choose from which helped us pick the right stuff in the end!

Sam was very helpful and did his best to make sure I was well taken care of. Excellent sales experience and extremely personable and friendly. Thank you for a very smooth and efficient transaction.

Terrible experience. They kept trying to get us to use their store card despite politely declining multiple times. Kept promising to only give us discounts if we agreed to use their card after that, even though the store had a sale going on for the items we purchased. Confirmed a delivery date and then refused to honor it. Couldn’t speak to their automated service because we purchased in store and they wanted us to call the store. Called the store 4 times yesterday, left 2 “urgent” voicemails, nothing. Called 6 times this morning, left 1 additional “urgent” voicemail and still haven’t heard from them. For the price I paid (6 thousand) I would at least expect a phone call

Artificial intelligence has taken over customer service representatives jobs at Ashley Furniture. I called in to place an order on line and it took me all night to try and figure out what was going wrong and online support could not help they told me to call back tomorrow.

Great help high pri9

Great experience

(Translated by Google) Excellent attention the girl was kind all the time (Original) Excelente atención la chica se portó amable todo el tiempo

The staff was friendly & helpful! Akram took the time to measure furniture to fit my needs. I greatly appreciated his assistance!

Very professional! I can not describe how professional and courteous The sales rep Akram was. I highly suggest Ashley Furniture in Orland Park. And ask for Akram for your furniture needs.

Very good experience

Large store with big selection. Kelisha was amazing, she knows her products very well. Kelisha hell me decorate my condo

My sales rep,Sam was very good at was he does. The store was clean and hassle free. It was good experience for me and my daughter.

Fast and efficient and a pleasure to work with

Update. Management did take matter to hand. They reached out and addressed our concerns and therefore I'm updating my review. I do appreciate that they listened to our concerns and made it right.

Javon was amazing. Still having trouble entering our credit card number

Omg, my first time purchasing furniture at Ashley and definitely my last. Computers down, horrible service, still waiting for replacement part on scratched nightstand. The replacement part came damaged and second replacement part never came yet. For spending over $5600 on a bedroom set, and it comes damaged? Seriously? Then they offer a $75 credit? Really? Really? Sorry Ashley, you lost my business

Ari was very helpful in getting us taken care of even though it was close to closing time. Very happy with the service.

The sales representative was very knowledgeable and professional.

My on-line furniture selection and phone conversations with Ashley Furnitures Ke’leish went extremely well. The transaction and discount was seamless.

(Translated by Google) No good (Original) No bueno

They delivered a sectional with one piece missing. They don’t answer their customer service line. They keep saying their “system is down “ what ever that means. It’s been down for a week. Who in 2023 can fix a “system” im 2 days. At the store they said they can’t look up my order. I asked if they can sell me furniture. They said yes they can. So you can’t look up and order but you can run an invoice and do credit card authorizations?! So the system really isn’t down. Something is up. I wish I had read reviews. This organization has a history of this type of behavior. If they rectify the issue ASAP perhaps I will change my view. For now, my advice is stay clear away from this store.

Salesperson (Nolan B.) was very professional and courteous, was informative about the furniture that we were looking at and gave us the perfect amount of alone time to look around and was available when we needed him for questions. He helped make our shopping experience very pleasant.

Today is June 13 and this matter is still not resolved. They sent 4 replacment sofas and each one was filthy. Then an Ashley rep emailed me and promised to own my case and take care of everything. That was 2 weeks ago and now radio silence. A totally unbelievable experience.

They did not deliver all of the pieces to my couch and their “system is down. “ Who has a system break for a week? And don’t care. Call the warehouse on the phone as ask them to send out the missing piece they missed on the delivery. BTW- they can’t make calls to their warehouse because their “system is down” but can still manage to sell you something and take your money. I guess their system really isn’t totally down or they couldn’t run a credit card or run an invoice.

Large store with lots of options and nicely set up. It was hard to make up my mind. The salesman was professional and gave me good information. Overall a good experience in store. Hopefully the delivery will go well

I did not receive what I ordered and still have not received. Call back from manager

Frank the salesman qualified my needs thorough and got me to a furniture set that’s right. The people were super friendly.

I called to place an order for a table and the sales woman was really nice, capable and took care of my order very efficiently. I don't know why the order has to take a week to be fulfilled but other than that all went very well. I got the email, paid and next Friday it'll get delivered. She price matched it online without being asked and was very courteous.

We had purchased a patio sectional and chair. 1st time there we were given a price of $1600 for the sectional. We went home to measure and came back to the store and decided to purchase the chair. Getting into the financials we learned the price was actually $2800. The salesman gave us the discount on the online price which they didn't honor. Then a lot of confusion with giving us the online price or discount on the in store price. Then online it said purchases over $899 was free shipping. That was also not honored and we had to pay $300 for delivery and set up because just delivery was $250. The one manager on duty was the only helpful one but even his help was not much. This company needs more clarity between their online and in store purchases. Pretty terrible experience but hopefully the furniture is made better than the company is run.

The experience was great. The sales rep Sam was very helpful and knowledgeable. He was personable and patient with us

Evie has great customer service skills!

Sam is a fabulous salesman. He's incredibly knowledgeable about the products and is not pushy in the least bit. It was a great experience to work with him and purchase a new bed.

Very thorough & personable

My husband and I had a great experience furniture shopping. Everyone was very polite, professional and helpful!

Quick and easy. This is our go-to store for furniture shopping.

Salesperson was extremely courteous and took his time and made sure I had all answers answered. Very pleased

It was a pleasant yet friendly experience. The gentlemen’s name was Akram. We explained what we were looking for and immediately brought us to our New Living room set. Went above and beyond to assure my wife and I were happy.

Both Sales reps were friendly and very helpful.

Great service and friendly staff. My needs were addressed without pressure which enabled me to make a purchase.

The staff at Ashley home store in Orland Park were fabulous. The Home Furnishing Professional we worked with was Kelisha and she was wonderful! Thanks a lot for your help.

Horrible service not what I expected… Never again will I shop there again

Great products great people great prices! Ashley is always a great experiance!

Our experience with Marcus at Ashley Furniture was Excellent. Marcus greeted us at the door and was friendly, patient and simply helpful gave us our own space while shopping for our Sofas and worked with his manager to give us a Good Deal. We picked up our sofas the next day he had everything ready, We were in and out in less than an hour. Marcus was extremely nice and helped us all the way out with our purchase. I will definitely return and recommend this location!

I spoke with Sam he remembered me and what I was looking for great customer service.

The young lady that helped me was very helpful and pleasant

The sales agent, Sam was super helpful and knowledgeable

My biggest regret was trusting this company! Id been looking into purchasing a new couch to fit a new aesthetic I was enjoying. The seller did not know anything about the couch and I’ve seen been left with the damage. Do NOT purchase the McLain couch. From the delivery drivers scratching the cushions from day 1, and the seller Sam not disclosing how horrible this fabric for families. It’s absolutely awful. Looks cute in pictures if you’re into modern boho, but if you even just gently rub against it, you’ll be left with damage. This was slightly under 4K, take your money elsewhere. A big investment and an ever bigger headache. It’s become the biggest eyesore in my home. If you’re in customer service, do your clients/customers a service by actually studying your items you’re selling to better suit their vision.

Had an awesome experience with my sales guy Darryl Aikens. Check him out.

Nolan is a great salesman! I came to see a couch I saw online. I didn’t intend on buying it today. They did not have the couch but had something very similar. They also had a sale! I got a good deal and I bought the couch I saw online.

We purchased a large sectional, and it was delivered the second week of December.. 2 months later, the material on every cushion and pillow is pilling terribly. The couch cushions are already cupping, we couldn't be more disappointed. Both of our sons play travel hockey, these couches saw about 4 hours of use per week. Took the cushions to the store, we were told to call corporate....called corporate, and were told to call the extended warranty company.....the extended warranty company said its not stained and therefore not covered.

My salesman was nice and very helpful.

Ashley furniture is the biggest disappointment we ever had to deal with lately. I highly recommend to anyone, save yourself energy and shop anywhere else! Customer service at Ashley is awful, and if you ll need to deal with theme, your issue will most likely be never resolved. People ll point fingers at each other, then at different departments, at call centers they r not even in USA. Our retail nightmare started in January 27 2023 and still continues til today without any solution and solid response, being in the middle of May. We went to the store in January, purchased sofa, paid full price right at that moment and left the store waiting for delivery. Went back to the store around March 15 while not hearing anything from the store. We were told that our purchased sofa was discontinued but noone ever called or informed us, of course noone ever refunded our money. After asking for refund, they tried all ways possible to not proceed with our refund. Later that week being stuck with no sofa in a new house we decided to choose other item from the same store. After delivery, we have issues with the chosen product being very poor quality but even worst having a skin rush every single time, my skin touches the fabric.I tried to sit on the sofa couple times until we were sure that’s the cause. We made multiple trips to Orland store seeking for help, refund, exchange, or anything they could help us with in this situation We end up talking maybe to 4 different people at the store and in the end, end up talking to manager Joe, who told us that Ashley furniture corporate/management took all the responsibilities from theme at the store to resolve issues with customers handing us paper with number for GUEST RESPONSE TEAM. Don’t even waste your energy and times to talk to theme. Those people are call centers outside of United States. No one really cares and no one is responsible to solve the problem. We talked with 5 different people so far from that team the past two weeks.They always give us ticket number they issued and tell us we ll receive call back in 24-48 hours. NEVER HAPPENED!! Not even once. When we call back they ll inform us that the ticket was canceled or closed. HOW WITHOUT LETTING US KNOW what’s the solution is. We are in hopeless circle and I wish every single day that we never step a foot in this store in a first place. WORST CUSTOMER SERVICE WE EVER DEALT WITH IN UNITED STATES OF AMERICA. Unacceptable!

Service was exceptional. KELISHA was an excellent sales person. She was very engaged and listened to me. The Ashley store staff is awesome. Professional and courteous to customers. Take notes other stores. Get back to basics. Customers Service, along with patience.

My experience at Ashley furniture in Orland Park was very good. My sales associate, Logan was very accommodating and knowledgeable. It was a pleasure working with him.

Doha the salesperson helped me . She explained everything to me in detail.

Ashley furniture is the biggest disappointment we ever had to deal with lately. I highly recommend to anyone, save yourself energy and shop anywhere else! Customer service at Ashley is awful, and if you ll need to deal with theme, your issue will most likely be never resolved. People ll point fingers at each other, then at different departments, at call centers they r not even in USA.Our retail nightmare started in January 27 2023 and still continues til today without any solution and solid response, being in the middle of May. We went to the store in January, purchased sofa, paid full price right at that moment and left the store waiting for delivery. Went back to the store around March 15 while not hearing anything from the store. We were told that our purchased sofa was discontinued but noone ever called or informed us, of course noone ever refunded our money. After asking for refund, they tried all ways possible to not proceed with our refund. Later that week being stuck with no sofa in a new house we decided to choose other item from the same store. After delivery, we have issues with the chosen product being very poor quality but even worst having a skin rush every single time, my skin touches the fabric.I tried to sit on the sofa couple times until we were sure that's the cause. We made multiple trips to Orland store seeking for help, refund, exchange, or anything they could help us with in this situation We end up talking maybe to 4 different people at the store and in the end, end up talking to manager Joe, who told us that Ashley furniture corporate/management took all the responsibilities from theme at the store to resolve issues with customers handing us paper with number for GUEST RESPONSE TEAM. Don't even waste your energy and times to talk to theme. Those people are call centers outside of United States. No one really cares and no one is responsible to solve the problem. We talked with 5 different people so far from that team the past two weeks.They always give us ticket number they issued and tell us we ll receive call back in 24-48 hours. NEVER HAPPENED!! Not even once. When we call back they ll inform us that the ticket was canceled or closed. HOW WITHOUT LETTING US KNOW what's the solution is. We are in hopeless circle and I wish every single day that we never step a foot in this store in a first place. WORST CUSTOMER SERVICE WE EVER DEALT WITH IN UNITED STATES OF AMERICA. Unacceptable!

Salesperson is very nice and friendly. Beautiful and appealing furniture at a very reasonable price 👍👍

Staff was awesome, polite,friendly. Saleman Nolan was great 👍.

Ashley furniture has the worst customer service ever! I am appalled by their behavior, their lies, and their inability to be accountable for their dishonest practices and actions. Do not EVER listen to anyone there when they tell you anything. It’s all just lies to pump their sales. I bought a mattress from them and over a month later they kept pushing my delivery date and I needed the new mattress right away! It’s one thing If they could give you concrete information, but it’s always “we do not know when the delivery is coming, “it’s scheduled to be in next week,” “I’m sorry, it didn’t come in. We will have to reschedule delivery.” I think I was beyond patient with allowing over a month to go by when I was told it was in-stock and I’d have it in a week. Lies, lies, lies. The salesman told me that the mattress protector came included with the purchase. He said I had to take it with me that day, because the delivery drivers do not deliver the mattress protectors. I left the fully packaged, never opened protector in my trunk until the day I cancelled - in which I found out that my local Ashley doesn’t accept returns (which no one told me at the time of purchase). Not to mention I didn’t need it anymore bc I bought a mattress elsewhere. When I came in to cancel my mattress order that god knows when I’d ever receive, I brought my fully packaged, never opened mattress protector (since it came with my purchase and I didn’t end up purchasing it) and that’s when they told me not to worry about it. I just was trying to do the right thing bringing it back since I didn’t end up buying the mattress - due to their CSR issues and scheduling/deliverability issues. They didn’t want it back, but they told me that if I was charged I could just do a dispute with my credit card and the store could reverse it that way. Lies again. When I went back in a couple week later, I found out that my salesman (with another CSR standing next to him at the time of my in-store cancellation) NEVER ACTUALLY CANCELLED THE SALE!!! Lies again…. Mind you, I initially only ordered this specific mattress because I needed one right away and JB told me this one was already in-stock so I won’t have any issues….more lies… This mattress protector that I never asked for and never wanted was billed to me for $300 - something I could buy anywhere else for $50!!!! Turns out the liar just fixed the pricing to add the mattress protector to balance the purchase price of the mattress….so it was “included” I was just scammed into taking it. Since then I’ve been dicked around, denied my dispute, ignored, and I will NEVER shop there again and I urge you all to please be careful if you decide to shop there for some reason. All they will do is lie lie lie and steal from you.

The salesperson was pleasant and efficient. I was happy with my purchase. Only problem is that it took longer than I expected.

Shardai and Sam were exceptional salespersons. Shardai is new and was very attentive. They were both great to work with and we were appreciative of it as we were trying to decide on furniture for my grandmother.

Don’t ever buy furniture from Ashley Furniture in Orland Park any of their stores for that matter. Worst customer service ever. When my daughter buys a new couch and it arrives like this. They haven’t done anything. Call customer service, they say call store, go into store, call delivery company, just blaming everyone but themselves. Very sad and they don’t deserve anyone’s business. Wish we would have looked up reviews beforehand. Nothing but compliments, I see why!

I would give no stars if I could! Don’t ever buy furniture from Ashley Furniture in Orland Park any of their stores for that matter. Worst customer service ever. When my daughter buys a new couch and it arrives like this. They haven’t done anything. Call customer service, they say call store, go into store, call delivery company, just blaming everyone but themselves. Very sad and they don’t deserve anyone’s business. Wish we would have looked up reviews beforehand. Nothing but compliments, I see why!

Everything was great, your crew member that helped us was very helpful and attentive.

Love

Less than a month, very cheap quality it looks nice if it’s not used ( service team “ Heather “ ) in a very in a very rude way ( pilling is not covered ) really…. We bought this brand new , we we barely sat on it, or used it. How it’s going to look after 6 months? Why do Ashley store carry cheap products? And it’s expensive to buy!!!! So disappointed. First we ordered online and after more than 2 months waiting for them to call , we went to the store to ask ( they said it’s discontinued!!! How come no one call to let us know. …. And then we looked at this gray nice sectional sofa with a lot of pillows, looks nice ( but not after 3 weeks ) looks terrible very very cheap . Pillows are stuffed without anything just like that

Experience was Great from first walking in the door to completing my purchase and walking out the door Marcus was a Great Sales Professional

Frank was great to work with!

The sale lady whisper in my ear to act like I I'm interested in the furniture even if you're not because her district manager was in the building. That turned me off so l went to Darvin furniture 😭

Mohammed was great! Very helpful and polite!

Absolutley some of the worst customer service experience. Purchased a couch, a year later the couch had a faulty piece causing the inner layer to tear. Customer service said it was not covered even though we paid $400+ for a extended warranty. Went through numerous calls with the store manager, coporate, escalation team, you name it. I was told I would recieve a refund on my warranty based on my situation with the problem. Its been over 3 months, no check or refund. Will be filing formal complaint to BBB and contact the Illinois fraud organization...seems to be a very common issue based on reviews.

I advise you not to shop with them. Once that furniture has been brought to your house you own it no matter the problem. I was delivered a dirty sofa that was also discolored. The delivery men would not take it back and management has assured me that I am stuck with the furniture. Whatever happened to buyers remorse. Also, the salesman told me I had 72 hours to return the furniture. This is not true. I spent a lot of money to be unhappy and stuck. So I followed all of the steps. I waited 3 weeks for a technician who told me today that the sofa needs a total cleaning and he cannot do that, he can only spot clean. He also notice the front leg is missing and that someone previously tried to clean the sofa before I received it which has caused discoloration. Additionally, the stitching in the sofa does not line up indicating that the middle section of the sofa is taller than the 2 end pieces. Ashley furniture store - you need to refund my money or send me a new sofa. My next step is to get an attorney involved. Update: So it turns out I have to keep the sofa. It's in their policy. People please read very carefully before buying from them. If there is a problem or defect in the delivered product, they will attempt to fix it - never replace it. I just want the rest of the world to know what they are getting in to with this company. Side note: this will be their second attempt for "fix" it. The first technician they sent could not do it. So more waiting - and more dirty filthy couch with a missing leg. I have posted a pic of the dirt on front of sofa. It's supposed to be a white sofa. Also notice there is no front leg on this dirty sofa.

Experience was great. Associate Marcus was extremely helpful. Really took his time to show some great pieces to make sure I was finding what Inwas looking for. Definitely did a great job I will go back!

Ordered bed back in January. No bed and no update on order status.

My friend and I were very impressed with the service Marcus provided. He guided us in selecting the table we were looking for and the exact price. Many thanks! P.S.What a Gentleman!

I was really disappointed with the lack of information in the return policy at the time of purchase Nobody from the sales department and management told us that the items we are purchasing are NON RETURNABLE although they were not clearance items. We were planning to buy the furniture for the new house but after this sour experience will take our business elsewhere

Noah was fantastic!! He was helpful, worked fast and got us everything we needed clearly. Can’t sing his praises enough!

Salesman was not pushy and price matched my items. I was in and out.

nolan was very attentitive but no pressure to buy. after asking a few questions he knew what i wanted. didn’t have it on the floor but showed me similar models to get idea. enjoyable experience. will review again once i’ve had sectional and recliner for awhile

The customer service here is an incredible nightmare. I read another persons review and everything she experienced and more is what I experienced. My husband and I ordered a bedroom set and couch. First, the delivery date changed, twice. Then, the delivery driver barely tried to get it in then damaged the couch. We didn't notice the damage until the delivery report. Trying to get a customer service rep was horrible. When I asked for the corporates number, I was given, (844) 244-5300, crime stoppers. I was hung up on 3 times as well as my husband.Everybody's experience is different. Maybe try ordering 1 item at a time. I know they sales reps get commission but due to the customer service we cancelled the couch. I would have cancelled the bedroom set but I had been sleeping on my mattress on the floor for a week preparing for the delivery. This review just scratches the surface. Only thing that would make me happy is a discount on my bedroom set and or a refund of the delivery charge. I don't know if this matters or not but they are in-dependably owned. Would I recommend someone to this location, NO. I would suggest doing research to make sure they are a corporate store.

Employees are friendly and always very helpful.

Alex is wonderful. Friendly and super helpful. Glad we were able to work with him!

Great place and excellent service

Ciera is a great salesperson and the store had lots of good choices.

Pushy sales people

I had a superb experience with Alex. He took the time to show me different options for a loveseat recliner I was looking for. 10/10 highly recommend!!!

Alex was my Salesman. He was very courteous and professional.

Great customer service

Rosa was very helpful with my kitchen table purchase. She was very nice and patient.

Walking in it was nice, the sales representative introduced himself and allowed us to look around comfortably with out him following us. As we got ready he helped us with our order, very respectful and helpful.

Nolan was the best sales person I have ever had. His enthusiasm and positive energy made the sale.

Great experience! Excellent customer service! Our salesperson Kelisha went above and beyond my expectations, as we had been shopping for furniture al all day. We had literally already been to at least 5 stores, this was our last hope. I definitely recommend Ashley Furniture in Orland Park, IL..

Came in found what I was looking for paid and got a delivery date thank you!!! Looking forward to my new dining room table

I had a great experience. I worked with a salesperson named Susan and she was so helpful. I saw the bookshelf that I wanted at Ashley online for over $100 cheaper. And she helped me get a price match and I was able to get it for that price in the store. I am a woman of a certain age and I tend to get ignored, but Susan was very attentive and she made me feel valued as a customer. And I would definitely shop at Ashley's again!!

STAY AWAY FROM ASHLEY FURNITURE!! The managers are super lazy and dismissive as if they have something better they need to do. I think the manager at the time name was Greg or something? My girlfriend had a problem with her order being picked up. Was given the run around of “call this number” to the point I had to go up to the store to get the issue resolved. These people are thieves, scammers, and snakes. DO NOT DO BUSINESS WITH THEM!!! Also if there is a generic response by “Ashley” then I just want it to be clear that you are admitting to all the shady business practices you guys do and how terrible of a company you are.

Amazing and knowledgeable Sales professionals ready to provide great service

Kelisha did an awesome job extremely helpful without being pushy we will definitely shop there again the price was right as well.

Amazing experience and service. Bassam (Sam) was very helpful and kind. I'm a first time homeowner and so it was such a fun experience for me because of him and because of the nice things that they have. I highly recommend.

Bought some furniture from Ashley in Orland Park, and they don't remove the old furniture, so I had to deal with that, and the Salesman was rude and very unprofessional, I definitely should've went somewhere else.

very helpful

Salesman Joe was excellent

Nolan was vey patient and kind. He didn’t immediately approach us when we first walk in which helped in not making us feel overwhelmed. He was very knowledgeable and made it an overall fun experience. Very impressed.

I appreciated the information that I received. They were not pushy, but they were available. It was a good experience.

Salesperson was extremely helpful and patient while making my decision on my purchase

We visited a number of furniture stores in the area and this had the best selection of items I was looking for.

Very knowledgeable sales men

I bought furniture for an entire level of my house last May. They delivered a chipped dinner table and promised to replace the table but nothing happened. I called to follow up and still not available. In addition the table I bought for my kitchenette has chairs that require my consistent attention to stabilize screws so my family doesn't fall at dinner. I spent somewhere over $2000 for this treatment and I'm frankly dissatisfied and will not be going back!

Pleasant experience

Excellent service and salesman Sam was very helpful, experienced, extremely professional and very welcoming

Courteous helpful staff.

Lauren helped me immensely and is very knowledgeable on the products.

Sam was THE BEST! normally furniture shopping is so stressful, but i actually had a good time picking everything out and Sam made the experience so easy.

Kelisha was such a pleasure to work with!

This My 1st time purchasing from Ashley furniture an my sales person was really new an my experience was really nice an my Salesperson was so pleasant :)

We received very good service

Akram did a fine job and gave us incites into the chair we liked and ultimately purchased.

We had a great experience shopping for a couch. Our salesman, Mac, showed us plenty of options without being pushy. He helped us find just what we were looking for at a very reasonable price.

My initial experience purchasing my furniture with Ashley Furniture was great. I purchased a sectional with financing with expected delivery in 2 weeks after purchase. Here's where things went horribly wrong. Two days before my delivery date I did not receive any notifications on a timeframe for delivery. I called customer service and was told my item was delayed and now was pushed back another week. No email, no notification regarding the delay and had to find this out on my own. Initially two days before this I was notified that one of the chaises was delayed and it would be a partial delivery, which was untrue per the information I was given from the warehouse staff. The communication between the warehouse and the actual store is very poor. I spoke to the assistant sales manager, who sold me the couch, and wasn't given any solutions or even a waived delivery fee (which by the way is around $200). I sold my couches already and could not wait another week (if not delayed AGAIN). I ended up cancelling and going to another Ashley in Highland, IN and purchased a clearance couch that was able to be delivered next day. The sales person from Highland had to call this Orland Park store to cancel my order after I already spoke to someone 15 minutes prior and was told they would cancel. The assistant sales manager said he was refusing to cancel my order at that time (for unknown reason). Then another worker stated I needed to come into the store to cancel my order personally, which was untrue. While the staff was on the phone on speaker trying to get this sorted out, the assistant manager made the unprofessional comment mentioning that I was the girl he spent 2 hours with and wasted his time. The funny part is I spent two hours purchasing the couch because of their technology issues. Why would I want to be there for 2 hours wasting my own time? The customer service at this location is very poor and unprofessional. The staff are more concerned with sales numbers than with customer service.

Wonderful, Friendly, Professional Staff. My Furnishing Specialist was (Big Mac Hartman) He treated me like Family, Very Kind. My Sofa was Not in the Store, Sooooo Big Mac took my Photo from Ashley Furn. Online AND made sure I got Exactly what I wanted!! Also, he did not Rush me. Today's Service was Excellent. THANK YOU!!

Place is an absolute joke. Don't bother coming here, look at all the yelp and google reviews. Manager blows, customer service blows.

Purchased a $3,200+ sectional from here. Bought the extended warranty...total waste. One year in, the threading holding the cushions up ripped apart. Contacted customer service and the store both said this was NOT covered under warranty. How is this not!? Absolutley insane...we were sold this warranty promised that it would cover any issues including damage. Needless to say don't trust these people and definitley will not be referring anyone here. Going to be pursuing this one, just wait.

Purchased a $3,200+ sectional from here. Bought the extended warranty...total waste. One year in, the threading holding the cushions up ripped apart. Contacted customer service and the store both said this was NOT covered under warranty. How is this not!? Absolutley insane...we were sold this warranty promised that it would cover any issues including damage. Needless to say don't trust these people and definitley will not be referring anyone here. Going to be pursuing this one, just wait.

It was a great experience. Process was real smooth.

Job was fantastic took care of me

Jailen & JB were excellent with customer service & informed about the products I would recommend Ashley of Orland Park

I bought an accent bench from here over a year ago. It arrived broken. I waited months for the new one that never came. I finally decided to take the bench back to the store bc I couldn’t store it in my garage anymore (also not my responsibility to hold items they delivered broken). Any other company would have sent me a shipping label to send it back but according to Ashley I need to keep it until the new one arrives. Um no. I said I can no longer keep it, brought it to the store and the employee told me I could leave it. Next day I get a call stating if I don’t pick up the bench she will “delete” my order. I cannot keep their broken furniture. Now when I call there is no order associated with my phone number. I’ll never get my bench or a refund. There is a reason there is a buyer beware Facebook page against Ashley furniture. Do not deal with this store or any Ashley store. I am still amazed they can get away with this. Read reviews and beware.

I went in to buy a bed frame and I knew what I wanted as soon as I walked in! Everything worked out well.

I just had the worst experience with one of the salesmen he was pressuring me about the insurance so I told him if I have to add the insurance by force I don’t want the furniture he said to me, I know your not interested in anything like if I was just there to waist his time. He made me feel horrible I would never go back he wasn’t just rude he was very ignorant when I walked away I said thank you and he mumbled behind my back I didn’t want to argue with him so I just left.

Everything seemed to go pretty easily and efficiently and the sales guy was very nice. We’ll see how quick the furniture comes

Bargain for deal

DO NOT BUY FROM HERE— I was supposed to receive my sectional in October and it’s about to be January!! (Still no idea when I’m going to receive my sectional) Terrible customer service…they make you run in circles calling multiple numbers in order to contact anyone.

If i could do ZERO stars i would!!! ABSOLUTELY the WORST experience I have EVER had in my 39 yrs of life. Sales person ordered the wrong stuff, even though the EXACT stuff wanted was on display and I had the Ashley site pulled up on my phone. NOW because i work 48 hrs and am off 24 and just opened it 7 days later, it cant be returned and the correct stuff ordered!! Sales person claims its all because he is “new”. Then disclose that and have a manager double check it!!! Now i have to pay for the correct stuff and am having to keep the wrong stuff!! NEVER EVER DEAL WITH THEM AGAIN!!!!

Knowledgeable and great to work with

The sales person was very patient and informative, as well as being very pleasant.

Ashley as a whole and the Orland Park, IL is a joke. They do not take customer service serious. Everyone at the Orland Park location is very rude. The manager does not care about their customers. They only care about sales which they cant get that right. If you read the last reviews they are telling the truth. PLEASE BEWARE OF THIS LOCATION.!!!!!!!!! I WOULD JUST STAY FAR AWAY FROM ANY ASHLEY STORE. Suprise they are still in business.

My salesperson was great. Very helpful, but not pushy or aggressive.

Oh how I wish I read the reviews before going to Ashley instead of Darvin. NEVER AGAIN. This entire experience was painful from start to finish. When we came into Darvin we met our sales person who although nice, was very spacey and not at all organized or able to focus. We placed an order for a simple 3 pc couch. A love seat, armless chair, and chaise. We told her we wanted a LAF love seat and RAF chaise. She writes up the order and it shows a LAF Love seat and LAF chaise. I tell her about the typo and she says, " OH I'm so sorry, I forgot my glasses today and must have typed it in wrong. I'll fix it and email you the corrected receipt." I knew better, and I should have made her fix it right then and there. Then I get an email. Now its a RAF Loveseat and a RAF Chaise. At this point I'm curious how this is real life. I called the help desk, said they fixed it which shocker, they did not. So now I call the store and speak with a manager. Some woman who did not identify herself. I said what the issue was and she said (And I swear on anything good and Holy), "Hold on let me find your salesman and have her confirm so when it gets delivered to your house and you say its wrong when we ordered it right, there's no confusion." I said, excuse me what did you just say to me??? she responds with putting me on hold. Now I'm talking to my space cadet again and she is trying to reason with me that a LAF chaise is actually a RAF chaise and its ordered correctly. I continuously am trying to train this girl on how to do her own job and she texts me a picture of my exact couch, with the exact set up I originally ordered, the exact way I wrote it. I called her back and told her she literally sent me the correct picture of my couch and it says RAF chaise. She says "Oh.... I'll fix it." Then I hear the POS manager in the background say, "Wait she ordered it righ...." Click. Yeah doll. I did. Then the delivery, this was the absolute best. Hector and his wrecking crew show up, park their delivery truck ON MY DRIVEWAY soooo not okay and use one of my pumpkins as a door stop. Given the fact that I had so many issues with the ordering process, I ask Hector if its a right arm chaise, he says, " I dunno" with an attitude and walks right passed me into my house. Now I'm fuming. The wrecking crew proceed to essentially throw my couch pcs upside down on the floor, and start drilling away at the feet of the couch. Literally ALL of them are crooked. I said something and they totally ignored me. Ashley owes me money for training their floor team, sanity, composure, and whatever structural damage they caused to my f****** driveway. Complete garbage operation.

Good prices compared to darvin

I was at Ashley furniture today had a very terrible experience dealing with all the unprofessionalism asked for a manager his name is Justin he was unprofessional I was trying to explain to him that I had been in the store for over three hours no one was able to assist me with my finances so when I asked for the manager and Justin Wants to tell me about who’s (Akram) was training he is the one that needs to return to training and see what he can LEARN but that’s no problem I will be contacting the Better Business Bureau 1st thing in the morning So when I made the statement let me get out of this store he had the audacity to say yeah good go and don’t come back now what type of example is that for a manager Ashley needs to take a second look at this matter and that’s only if they choose because I will be contacting the Better Business Bureau and I would never shop at Ashley furniture again ever again due to the fact that when I spent money there yesterday I only saw SMILES nothing but Hypocrites!!!!!!!

We walked into Ashley Home Store with some idea of what type of couch we were going to purchase. The Home Furnishing Specialist Shady Awad was there to greet us and answered our initial questions with a smile. We were looking around the store and finally made a decision on which couch to get. However it's with his clear detail and explanation of our questions and options each couch had was what impressed me. He truly was very friendly and very patient with us. We were truly satisfied not only with our purchase but with the very friendly and also business like customer service from Shady Awad. Highly recommend this place for purchase of any home furnishing.

I love that the Ashley staff gives you space to shop and browse without hounding you.

Everyone was professional, knowledgeable, and kind. Great experience.

the sale person was very pleasant ☺️. let me look thur hole store. when I was ready I came to her. asked can you order this sofa. she did great. thank you

Very easy process and Don, the associate was a big help in helping me with my purchase!

Just bought new furniture from there.

I called the store around 3-4pm on Black Friday asking about their sales and was told they had a 30% off storewide. I told the woman exactly what I was looking for and that I was coming from an hour away so really wanted to be sure first. She put me on hold to check with someone else and came back and confirmed that yes that would be 30% off. When we got there I was given the price with no discount. When I asked about applying the 30% off I was told the ‘sale’ was only from 6am-12pm. I explained that I had called and was told only 2 hours ago and that she had also checked with someone else and that was the only reason we came so far or I would have just ordered online and saved the time and gas. He didn’t really seem bothered and I don’t think even apologized for what happened. I was hoping after hearing that I was told wrong I could get a store applied discount, even 10% would have made me happier at that point because I know we all make mistakes. They didn’t want to even try and fix their mistake. I wish I didn’t want this piece as much as I did or I would have walked out. Not very happy with the experience at this store.

Worst experience of our life. We moved into a new house and bought all new furniture and spent thousands of dollars. When we made the sale the salesman Akram and Joe were Johnny on the spot, but after we left the store the nightmare started. Customer service called and schedule all the furniture and said 1 mattress would be there in 12/3. When the furniture was delivered we were shorted a lot of stuff. They tried to deliver another sofa and Chair we did not order. The delivery guys said call corporate and corporate said call the store. My wife called the store and was hung up on by Lakesha the manager who refused to help her. We refused the extra furniture. The Delivery guys damaged the floor and a stair, and they refused to put the hardware on furniture. My wife had to beg them to put it on. I stopped in the store to talk to Lakesha she blamed the miscommunication on the sales guy Akram who went MIA since the sale and we talked to the other sales guy Joe who said he should have updated you. Needless to say Lakesha told me she can’t help me to call corporate and refused to talk to me. I got ahold of Joe and Akram and they keep saying call customer service which I have done multiple times and they refuse to call me back. They both said they emailed the warehouse and someone will reach out and we are in day 10 with no communication. Joe told me there is nothing he will do any more to talk to my salesman. My salesman only will email people and refuses to call people and there is nothing he can do. I have a corporate customer service number who refuses to answer and call me back, I have a store manager in Lakesha who refuses to do anything, I have another I believe assistant manager in Joe who has told me he will not help any more, and I have a salesman in Akram who can get no where. I have no idea if or what is going to be done on my damage claim, no one wants to talk about the damaged chairs, and I’m told they will try to get things quicker but mid to end of December is when the rest of the furniture will be there. They were very polite when we were spending 20k and they got their commission but they are non existent when the cluster started to happen. It’s a shame they think so low of their customers that no once can pick up a phone and try to get results and 2 managers said now they refuse to help. Not to mention they charger 650 for delivery. What was an exciting time for us has turned into a disaster not because things were not delivered or damaged, but because these people do nkt understand they messed up and we have a right to be upset. How their response to things that have gone wrong shows they truly could care less about a customer. Stay away from Ashley!

Octavia Gomez was my Sales Professional. He was ABSOLUTELY AMAZING!!! Very accommodating, honest and upfront. I am going to recommend him to everyone that I know. Great Experience!!! Kudos to Octavia a job superbly done!!!

Avoid ordering anything from Ashley Furniture. That is the advice I give. Unless you want to take the gamble that everything will go 100% smoothly with your purchase & delivery and you won't need to speak to anyone about anything, because their customer service is absolutely horrible to deal with. We ordered a table from Ashley Furniture. The table arrived broken. They sent us a replacement table. They told us FedEx would not pick up our old, broken table, and we had to donate it to a non-profit. Okay, no problem. The very next day, FedEx showed up at our door to pick up our return... Because this was unbeknownst to us, we didn't have the 145lb table properly taped to give it to them. Had we known they were coming we would've been prepared. I get on the phone with their "customer service" representatives. They tell us FedEx will actually come and pick up our return. Oh, okay. So FedEx shows up again. Asks us if we have a return label. Nope. I get on the phone with their "customer service" representatives again. Back and forth. I must've been on the phone with them 10 separate times. They tell us FedEx is supposed to provide the return label. FedEx is telling us Ashley is supposed to send it to us. Ashley Furniture tells me they will email me the return label. They never did. Another "customer service" representative tells again to just donate it. The three donation centers in my area either tell me they aren't accepting furniture at this time, or they aren't doing residential pick ups. Nice. So now we're stuck with a broken table. Still never received a return label. Around the same time, we had also ordered a couch. We received a phone call from someone at Ashley Furniture asking us if 11/25 is an okay delivery date. We agreed. 11/25 comes and we receive a text message that our delivery driver has arrived. There is no driver in sight. Minutes later, we receive a confirmation text, and a confirmation email that our couch has been delivered. There is even a squiggly mark as my signature stating "I have received my package." AND, a picture that the driver took of his dirty dashboard in his vehicle as confirmation our couch has been delivered. Upon speaking to another genius service representative, they cannot explain to us why we have received all the confirmation our couch has been delivered, all they can tell us is our delivery date is 12/9. First time we have ever heard of the 12/9 date. They tell us 11/25 was never our delivery date. So then how, or why have we received multiple forms of confirmation, on 11/25? I doubt the couch will be here 12/9. After this huge stressful hassle I will never order anything from Ashley Furniture again. Save yourself the headache!

The first gentleman that was helping us showed us three couches while we were sitting on one walked away and never came back. It took 20 minutes for someone else to come help. If I didn’t have an Ashley card already and plan to buy a cheep couch to get me through till I move I would have left! I will not be recommending this location to anyone- anytime!!

Never, ever again. Sales associate told us the chair we wanted was available without some detailing we didn’t like. He ordered us a totally different chair, different color, and different list price. The chair color is fine, but it’s $200 cheaper on the website AND has free home delivery! Could’ve avoided driving all the way to Bolingbrook to pick them up. I tried to get a price adjustment and customer service told me to call the store. The store said I have to call customer service. Then customer service said I have to call the store, but somehow put in a request for a price adjustment? Only for the store manager to call me back and say they don’t do price adjustments - I’d have to call customer service. I tried the chat on their site and after being transferred twice, the last person had a horrible attitude and closed the chat on me! If I could, I’d return the chairs and order them cheaper online, but “all sales are final” at this store (idk about others, they’re independently owned, something else I wish I would’ve known). If you *must* buy, just order through their website and save yourself the headache. I feel so cheated and will be closing my Ashley card. Shady, overpriced, and horrible business practices.

It was a good experience. Thank you

Very pleasant sales consultant. Knowledgeable and professional

Found exactly what I wanted. Whole process was smooth. Val, my salesperson, was very accommodating.

Great service, friendly salesman would definitely recommend overall grade

I bought a sofa and loveseat and when it was delivered i wasn't happy with the way it fit in my house. I went into the store and they gave me a number to call to discuss an exchange. They approved an exchange and were very patient with my while i picked out new furniture. They made the whole furniture buying experience very delightful!

Very wonderful store and people.

Good

I will send friends and family to get any furniture they need d

The sales person was very polite, knowledgeable and helpful.

Furniture took 15 weeks. Although it just arrived today it seems to be of good quality. The salesman told us it is zero clearance and could be set close to the wall. It is not. It was very difficult to reach the store to get information. On many occasions the phone would ring multiple times and disconnect. Sometimes it would take days to get through. The web site we were given to check the status doesn’t seem to exist. Each time we did get through to the store by phone we were given a different expected arrival date. Called multiple times and asked to speak to our salesman. That was never successful. Each time we were told he would call back. That never happened. The in store shopping experience was pleasant.

I have been buying furniture over the last two years. This is the first time I have ever been charged 400.00 for delivery. Just for a tv stain, and a table and six chairs. I have gotten thing from you before. I know that everything comes from the same Warehouse.400.00 thats crazy.

Octavio was helpful without being pushy. He went above and bento make sure we had all of the information a d the time that we needed. His coworkers were also very kind , personable and helpful without being pushy. I will definitely do business with this Ashley location again

The Ashley salesperson was great. The problem we had is we were rejected for the twelve months interest free program. My husband’s credit rating is 825 and mine is 828. Hard to believe this program is real. We loved the couch and Ciera was very helpful so we bought it anyway. We will look for alternatives to Ashley in the future.

Amazing delivery and set up experience with my bed. Looks amazing!!!!

The staff has very bad customer service, they tricked my final sale like they were giving me a discount but instead they changed my delivery service from setting up the furniture to just dropping it off at my door. Horrible customer service, sales manager Joe

Dont buy here. You'll never get your furniture

I had a fun shopping experience. My sales person was so nice. She led to to the perfect piece! I would recommend Ashley furniture.

The store is really nice and the girl who attended us was so kind her name is KELISHA WALKER she's is really nice. I recommend this store 100%

Sam was super! He took care of us and explained things in detail. Give him a bonus for a great customer experience. I will be back!

My sales representative was really professional. He explained everything I needed to know and answered all my concerns.

Star and Sam were very knowledgeable about the sectional we purchased. They were very friendly and personable.

My salesman was Sam from orland park. He went above n beyong my expectations. Sam was patient n maked sure we were happy with our choice. If you ever go to Ashleys in orland park, make sure to ask for Sam.

Our experience with delivery was very bad, incomplete order missing furniture. They failed to complete the setup and insure that everything works, which in fact we received broken furniture. We plugged our chair in after the delivery guys left and it did not work, plus the same chair had previously been repaired from a tear.!!!!!! I am seriously considering to return my entire 6,000 purchase!!!!!!!!

Donald was my salesperson. He was very thoughtful and showed us many items. Did not pressure us. He was great. The store manager came up and explained why there was a delay in delivery. We were very happy! Hoping our dining room set comes in when they say!

The sales associate in orland park was very nice, however, the delivery experience was the worst I’ve ever encountered. Dates communicated for delivery with no shows and cancellations without notice. Called customer service on 2 occasions to rectify and was hung up on. If it was accidental they could have called back since my account number was looked up by my PHONE NUMBER. Went to the store and they were not helpful at all. The sales regional manager sent an email on my behalf however no ever reached out to me. It’s a shame because I like their furniture, but because of the lack of customer service, care and concern from the employees I am a detractor and was extremely disappointed and dissatisfied. Just a huge mess and I will NEVER EVER spend my hard earned money at Ashley furniture again.

Ordered couch came Without clips was told it comes With clips had to go to store and manger is unpleasant person nobody would help me fix situation 1600 Couch and was damaged ,the refused to take take it back akram was horrible salesperson lied about what was included in couch wish I would of read reviews before shopping There

Huge selection

Horrible horrible horrible service!! Delivery was supposed to take place 4 times on an order placed in December 2021! Yesterday kitchen table came and was missing pieces! Bed had a cracked foot board, went back! Horrible customer service! Spoke with Rob in Texas, he said he’s the highest person I could speak too! No embarrassment, no sympathy, no apologies….I’m ashamed to say I shopped there and always thought it was a good store! Never ever again!

Had a great salesman he took good care of me will refer !

The store manager Joe, was such a pleasant guy. Our sales person Alex, took his time and explained everything to me and was very pleasant as well.

Great service. The salesperson went out of her way to make sure we were satisfied. Thank you.

Our couch and chairs ordered 8/27 came with a receipt that stated we had 7 days to arrange a moving van. We called 3 days later to explain we needed till outlet day off on Saturday to organize a delivery truck. Unbelievably without an email, text or phone call the Orland Park manager gave our paid for couch to another customer on Wednesday. Our Saturday moving van arrived and was told it was cancelled and sold the 31st. Even the manager who we complained to states her policy was 5 days even though she impetuously sold it 3.5 days later. Our whole 3 days of browsing and selecting was a total waste of time. The manager didn’t even apologize, she was confidently claiming she cancelled it without even waiting 7 or even 5 days. Ironically, I wasn’t that interested in Ashley quality. Our other furniture is from West Elm and and Art Van where customer service was superior. This was a horrible shopping experience where you can’t even trust the sales team to say a single accurate thing regarding policy and then dismiss you with some military attitude customer service.

I would give them zero stars if I could. I've been waiting for my furniture 4 months and finally tell me they have it all for delivery. Then 3 days prior they only have partial but will still deliver it. 3 times now they just haven't showed up to deliver anything. So today for the 4th time trying to push my delivery back ago I canceled my bedroom set and will take my chances somewhere else. Worst customer service and manager Orland Park store.

Akram Samara was one of the best salesperson I have ever encountered! His calm, polite, and friendly demeanor is indeed rare! Akram had extensive knowledge about Ashley including manufacturing thus being able to quickly answer my questions and address my concerns about the company, product, warranty, costs, purchase, etc.. Akram also accurately detected my hesitancy, more than once, and made it worth my while to move forward. He is smart with the numbers as well! He was relaxed, humorous, and polite which caused me, a retired teacher, to feel as if I had gone to lunch with a friend. The store inventory was very nice.

Wow! I wish I would’ve read all of the bad reviews before I made a purchase. I too will add a review about this bad experience. I made a purchase and was told a date and didn’t get what I purchased on the promised date. Now it looks like I’m going to be waiting for a month. I called customer service and they said they often get calls about people not receiving their items as promised on the date. They don’t answer the phone at the store! I’ve called 10 times over the last few weeks and was only answered once. I left a message for the sales manager and I haven’t received a call back. This has been an absolutely horrible experience.

Delivery was early which was great! However, they only sent 2 out of 3 pieces and one of the pieces was the wrong color. Now I have no furniture and I have to wait until they get it corrected and I wasn’t able to get a clear answer and the customer service rep could have cared less.

A sales associate, Tyler, was attentive and made our shopping experience much easier.

Only shop here if you want to wait! I ordered a coffee table, end table and tv stand in February and was told it would be 4-6 weeks. Okay understandable because of covid right? Well it’s almost September and I still don’t have what I ordered! Every time I call they give me a new “estimated” date that just keeps getting pushed out! I could have just ordered custom built furniture from the Amish and had it already! It’s unacceptable I paid thousands for the furniture I wanted and can’t get it but I see other people getting their products right away! Don’t let someone purchase something from you if you can’t deliver on your promise! I will NEVER shop with Ashley again!

Only shop here if you want to wait! I ordered a coffee table, end table and tv stand in February and was told it would be 4-6 weeks. Okay understandable because of covid right? Well it’s almost September and I still don’t have what I ordered! Every time I call they give me a new “estimated” date that just keeps getting pushed out! I could have just ordered custom built furniture from the Amish and had it already! It’s unacceptable I paid thousands for the furniture I wanted and can’t get it but I see other people getting their products right away! Don’t let someone purchase something from you if you can’t deliver on your promise! I will NEVER shop with Ashley again!

The chair we bought from Ashley broke and we called to have it repaired. Ashley told us to call another number for a part and yet another number to then schedule the repair. We jumped through those hoops only to find out the chair actually couldn't be repaired. So we called Ashley again and we were told to talk to the sales department about a replacement chair. They told us that since we paid for a warranty on the chair, we qualified for the replacement. That was in March of 2022. It is now August and after literally hundreds of calls, still do not have a replacement chair. We will NEVER purchase anything from Ashley ever again. The worst service we've ever received and we are stuck with a broken chair.

I purchased a sectional and the sales person said that it was going to be delivered by the end of June, we just received it today August 17. They kept changing the delivery date every 10 days

I know I heavily rely on reviews to make purchasing decisions, so I hope my experience helps you. On google, you'll see 900+ reviews, as well as on their site. They offer shoppers discounts (10% or so) just to leave them 5 stars to offset the true reviews. (Speculating off what I've heard/seen)In May I had gone in and chosen a couch I really liked. All the pieces were in stock and in the store (amazing.) However I was redoing my place and needed to wait on delivery, which the manager (Joe?) assured me would be NO problem, that they could hold it and it would be shipped out at a time that would accommodate me (2-3 weeks). I paid $3,500+ and felt great leaving!Fast forward to today, almost 4 months later and still no couch, no nothing. As it turns out, there was a problem with my order and it got delayed. When I finally got down to the bottom of it, an associate from this store told me that the manager thought there would be another set of my furniture delivered in time and SOLD the furniture I had on hold for delivery. I get it, sales. But now 2/4 of the items are DISCONTINUED. The manager became so absolutely rude saying its not his problem, blah blah. Like a mean, stubby chihuahua. Completely talked down to me, raised his voice and acted in such a way where HIS EMPLOYEES came up to me and apologized to me once he left the sales floor. Not only that, but then miraculously, someone over the phone decided its not discontinued. Nope. Only took 3 months for them to get it together and speak to the warehouse to realize they were wrong. Before that though, they confirmed twice about my delivery, even this morning, only to have the warehouse call 15 minutes prior to tell me it's canceled. Literally, buy your furniture ANYWHERE else. You're going to get lied to over and over.

The delivery men were very professional, and set up our furniture safely and quickly.

Excellent service and product availability.

Gbs 5 year plan not worth it. Need to report damages within 30 days to be repaired with protection. Otherwise pay out of pocket

After waiting for over a year for 3 tables, they were finally delivered yesterday. When purchased August 2021, sales manager told us everything was in stock, which was a lie. The 2 end tables had some minor scratches and legs were not attached properly. My husband fixed this issue and we were satisfied. However, the Lift-Top Coffee Table was damaged and had many imperfections in craftsmanship. Very shoddy workmanship for the price we paid! Immediately tried calling Ashley Furniture to inform them but was placed on hold for 45 minutes, then disconnected. This kept happening no matter what department I chose on the phone. Later in afternoon, someone did finally answer in Customer Service and checked my order status. I explained my situation and requested for them to pick up damaged table and bring me a new one. I was told I had to call back today with no explanation! Service Rep was very short with me and on the verge of rude. After being told my 3 tables would be available in a month or two for the past year, making numerous phone calls and waiting on hold for hours continually, I find Ashley to be very unprofessional and sub-standard in quality. I was lied to from day 1 about availability of my furniture. Shame on you Ashley. I am on hold once again trying to get my damaged table replaced. To be continued….

Javon and MJ are the best. They catered to my needs and helped me weigh my options on what to do. I wasn’t even trying to buy furniture lol but I see that I was wrong. MJ was top tier!!!!

A part from the long waiting time everything else was great, the dining table set was delivered with no scratches the delivery guys were very helpful.. All is well

I. am happy with the quality of my furniture bit it has Bren 11 months and I still dont have all of my furniture. Also deliveries have arrived zen hour earlier than the time frame I was given

Great experience in Akram my salesman was great 👍🏽

Kiersten T who claims to be the store manager has poor communication skills, especially for a returning customer, our last order is delayed 2 weeks and counting, even after confirming multiple times that the order will be delivered on time, or we can pick another style in stock. Order never arrived, and no details provided on when to expect the new beds, also left her multiple emails and called delivery team and was on hold for 30min with no response from either one.

I have been waiti g for delivery of the bed since 10/15/2021. There were four previous deliveries of the wrong and damaged parts. Finally the bed was delivered again with several unnessary parts slats and rails that the delivery drivers did nit use and did not removed them from my home. I now have to spend time trying to get my bill corrected for unused parts and over charges on some parts. This has been a horrible experience.

It was great ! Sale staff was knowledgeable about the product

I purchased a bedroom set in February 2022. I waited 5-6 months for the items to be in stock. After multiple calls, follow-up, I scheduled my delivery date. I later was told that at least 2 items would not be delivered, but the majority was expected at my delivery on 7/19/22. I called off of work for the delivery. When it was the scheduled time, the driver never showed up. He told at least 3 lies and claimed that he came to my house, that I cancelled the delivery, that the wrong furniture was in the truck. All blatant lies. Customer service only said “I’m so sorry. We’ll call you back to reschedule. There have been multiple complaints about that driver.” Still no furniture. Still no delivery date.

Overall good, Amal was great. However multiple times I had to tell the “mattress guy” to basically leave me alone. Also be sure to double and triple check you orders, twice I had to correct what they were going to order.. don’t think it was on purpose, but she added 2 additional items. My only real issue was when I went to pay, with a certified cashiers check, I was there for 30 minutes while they “verified” it. They push the financing hard, yet cash paying customers leave feeling like criminals. 🤷🏼‍♂️ Update AFTER delivery: Quality control is terrible. Multiple pieces arrived damaged or poorly stitched or put together.. but was undetected until after they left. Tried calling but literally was just hung up on. Don’t see this furniture lasting a year at this point, wish me luck in getting these items replaced or fixed :-(

I purchased a couch and was sent the wrong color even though the sales person told me the couch only came in one color. They took off the delivery fee. I tried to give them another chance and bought a matching ottoman with a coupon I had. Well that color didn’t match. After several phone calls and excuses (the internet and phones were down in the store for over a week?) I had the ottoman returned a picked up. Now 2 months later I still have not received a credit for the item they returned. Customer service is horrible and the products are not quality. Do not shop here. Do not waste your time or money. This place is a joke and no one will help you.

Great selection & workers. Isiah worked to get me in and out once I had made my selection.

I had the WORST experience ever. After waiting 7 months, they delivered the wrong furniture. I received the run around from the salesperson in the store and customer service. I will never go back to Ashley furniture.

I have had the worst experience with Ashley then I ever have with any other company. It’s been pure torture dealing with this company! It’s very unorganized and unprofessional. I have been lied to by store managers in Orland Park and with customer services representatives. I bought four different items in October 2021. The items I got I was told in the store were all in stock and could be shipped immediately. I looked at other items in the store that weren’t in stock and I didn’t get them for that reason. Ashley delivered two of the items in November and told me the other products were not in stock after in the store they were in stock. One of the items delivered had warped doors and couldn’t close properly. The chairs to the table I bought were stained and dirty. I called the store immediately and had to go through a long process to get something done. Eventually they had someone come out and look at the server. The technician stated the doors to the server couldn’t be fixed and he needed to order the parts and come back. The second time he came back he opened the boxes of parts that were ordered and they were the wrong parts. He ordered the right parts again. The third time he came back he pulled the new doors to the server out of the box and they were warped! The technician stated that this server could not be fixed and was going to let the company know it was a defective item. I called the store manager in Orland Park IL where I bought the furniture and he told me before he would refund my money for the defective item he wanted to send me a brand new one from the warehouse. I did not want to do that but it was the only way he would refund my money. So again I made arrangements with my work schedule for Ashley to come out and take the defective item away and arranged my work schedule another day for the new server to be delivered. The new server came in the door defective with the same problem with the doors. The guys delivering the server took pictures and notified the store it was damaged. I called the store manager again in Orland park to have them pick up the server because the guys who delivered it said they couldn’t put it back in the truck. The manager stated he would refund my money for the server once the defective server was picked up. So again another day I was inconvenienced with my work schedule and time for someone to come out to my house again and pick the product up. A month later I was credited for the server. Eventually my other products weren’t in stock and I canceled them because I was done with Ashley at this point. I talked to the store manager Lakeisha about getting back the money for the warranty and the difference in price I paid for taxes and delivery fees. Since I only ended up getting one item I didn’t need the warrant and if I purchased the one item from the beginning the taxes and delivery charge would have been less. Lakeisha stated she sent the information to corporate and got an email from corporate that my refund was approved. She stated I would see my refund within two to three billing cycles. Stated she would send me the email she received from corporate. I never received it. I waited a few months and never got the credit. I drove to the store after several attempts to talk to lakeisha and when I got there she had just left for the day. I asked to speak with another manager and he was with customers. So I waited about 45 minutes because it’s an hour drive for me to get to the store. After 45 minutes the manager had no interest in talking to me and had an attitude so I left. Before I left I gave my information to an employee to have Lakeisha call me. I never got a call so I continued to call the store. I eventually got her on the phone and she told me the same things as she did months prior. She stated there was an email confirming my refund from corporate and it was on its way. Again I asked her to send me the email and she stated she did but I never received it. I asked for the corporate number and started calling there. Corporate stated the return was on its way and it would be 7 to 10 days. Never came. I called back. This time the representative stated I had to call the warranty place myself to cancel the warranty and that is why I haven’t gotten a refund. I had talked to several people before this person telling me this and this was the first time this was ever mentioned. I was always told it was already taken care of. This representative stated once I canceled the warranty they would give me a claim number that it was canceled then I would have to call Ashley back to get the refund. I called and canceled the warranty and called Ashley back to give them the cancellation number. This representative stated that claim number didn’t match what they need but that is what the warranty place gave me. Eventually she stated she got it figured out and I would be receiving my refund for the warranty and the delivery and tax difference. Gave me a claim number to reference. Never got the refund. I called back and spoke to someone different who couldn’t find the notes of my last call and had to start over. I had this happen several times where the new person I talked to didn’t have any notes of my last call where someone stated the refund was on its way. Just recently I called and they stated they were sending it to the right department to get approved and that department needed to hear back from the warranty place before they issue me a credit. I talked to a supervisor in corporate about this entire situation and asked what kind of compensation he would like if he had been going through what I was going through for six months with this company and he told me his opinion doesn’t matter. He stated he couldn’t compensate me for the two hour long drives to the store, 73 phone calls to the store and corporate, and hours and hours every time I called to get this simple thing right. He just said sorry and there is nothing he could do. Also , I had to rearrange my work schedule several times because of how many times they had to come to my house for deliveries and pick ups and to try and fix a defective server. As of today, still no refund and nothing given for my time, frustration, and stress dealing with this situation. This company is very unprofessional and unorganized. I also didn’t appreciate being lied to several times about a refund on its way when it wasn’t and being told products were available to ship immediately when they weren’t . Lakeisha still to this day hasn’t sent me that email from corporate so she obviously doesn’t have it and was lying as well!

What a nightmare. Two deliveries weeks late. 1/2 the stuff wasn’t there both times. Gotta call them to beg and find out as they won’t ever call you. Waiting on a refund for 2 weeks now. Stay away, garbage in every aspect. Would leave 0 stars if an option.

Delivery was good 7/5/22. Wrong color dining room table and damage couch. When we first arrived to the Orland Park, IL location in April no one spoke/ greeted and it took an hour to get help. I get it you busy but customer sevice is everything(Take two second to say hello ill be right with you). On top of that I had the guy move a table a want to go with a couch I was getting.. Come to find out it was never on the receipt and now its sold out. Also I had to call twice to get my order correct. Please do better!!!!!

I wanted a specific piece of furniture and John was able to help us out and do some extra leg work to find it for us. Really appreciated the time and effort he spent with us. He went above and beyond what I expected.

Excellent sales - no associate pressing you to buy something - they make you feel like family - I purchased needs & not wants, but will definitely be returning for some wants!

The salesman I had Sam he was awesome. He took his time with me he didn’t rush me. I knew what I wanted he went right to what I asked him for and I purchased my loveseat. He was pleasant and I felt very comfortable with him. If I need to buy something from the store I will definitely have him sell it to me. I was so happy with my purchase I wanted to hug him.

John was great to work with. He was very patient and helpful!!!

Javon, was amazing and helped with everything we were looking for. Definitely would go back to him for future purchases

Your salesman Sam was so considerate of me as I use a walker and he offered to push me in your wheelchair to the back of the store to see recliners. He was very helpful in choosing the right recliners for our special needs. He went above and beyond.

I appreciate the Robert for helping me thru text messages ❤️ 💙 💜 💖. He is very understanding and knowledgeable on how to solve situations. I appreciate him for responding in a timely manner. He is the best , he is amazing !!!💓 ❤️ 💙 💜 💖 💗 !!! 😊 😃 😀 😄 !!!!

YOU HAD EXACTLY WHAT I WAS LOOKING FOR 😁🙃 STEVE AND PHIL WERE GREAT, FRIENDLY, GREAT PERSONALITIES, GREAT DOING BUSINESS WITH HIGHLY RECUMENDED

It had what I was looking for with reasonable prices. Isaiah was very polite and helpful.

Great sale today. The young salesman was a delight

UPDATE! I had to go into the store, over 30 min drive, to get someone to actually speak to me. I was told the pieces I needed were in stock and I should have them 6/28. I got my confirmation text. I confirmed delivery with a text and via phone call (2-5p time frame) at 6p still no furniture. Contacted customer service “oh sorry it’s delayed” THEY WILL NOT REACH OUT TO YOU WITH INFORMATION. Please do not ever buy from Ashley. My order was then supposed to be in 6/28 then 7/02 then 7/06 and now I just had to call and ask where it is and oh my goodness, now it won’t be in until 7/13. Terrible people to do business with. Spend the extra money and get your furniture elsewhere. I’ve heard good things about Bobs Discount Furniture. Waited two months for my sectional only to unwrap it and partially assemble the legs and find the sales guy ordered the wrong pieces, I asked multiple questions on layout and was assured what was ordered was what was shown to me in a photo, and the couch has no way of fitting together. Reached out to Alex in sales, no response. Call the store who told me to call customer service. Called the number given and it was the call center who told me to call the store. Called the store again and was given another number to call. Called them it was a call center who told me only the store can issue a refund. Currently waiting for the manager who is "busy" to call me back. Terrible experience and will never buy from here again. Delivery people were cool.

Horrible customer service. I purchased a basics bed and received an upcharge $750 bed. It took over 3 months to receive my correct bed and I’m still paying for the up charged bed until they correctly credit my account. Horrible experience and nothing was ever done about my inconvenience even though the sales associate made an error. I will never shop here again and highly recommend you all doing the same

Talk to Alex…he’s great Update: Delivery is horrible…never received furniture. They still haven’t processed my refund. Over 21 days since cancellation.

I ordered a bed set. The first time it was delivered with no footboard or bed rails. I went into Ashley in Orland Park specifically said I need bed rails and the footboard. It was delivered a second time still no bed rails. I moved and my bed has been on the floor for weeks now because I’ve been waiting for rails. I call the Orland Park location they won’t answer after saying they will call me back! So I took my business to Ashley in highland Indiana guess what? I got my bed rails! What was so hard about getting me the item I neeeded? Thank you Ashley in Highland for your great service. Orland Park was frustrating.

Brandon and James were very helpful and professional in helping us make our purchase. Both the mattress set and couch are very nice. They gave us good insight in what to look for while making our decision.

I went to order a bedroom set and when it was delivered the first time they said I never bought the side railings so they couldn't install the bed because I only had the foot and head boards but not the side boards. I asked when I go to the store and say I want to buy a bed I expect that all 4 parts to make a bed are ordered. They ordered the 2 side boards had to wait a month to get them, and now today I had the bed delivered again and they were missing screws so they could not install the top rails and I have to wait for the screws to come in. They also installed the bottom of the bed incorrectly to the point that my mattress will not even fit.

The sales team was very kind and knowledgeable I would recommend anyone to go there. If you're not sure what you should get there there to help. Five stars from me

I love the manager and co workers. The customer service was amazing, Sierra made me laugh, feel comfortable and have me a great discount! And her honesty was appreciated!!! I highly recommend this place.

‘Our salesperson “Luna” was so helpful ! Luna was very knowledgeable , friendly, very professional. Luna was a 10 out of 10 for us. We found what we wanted at a reasonable price ( we did shop around) .we had A very good experience.

The young man who serve me as well as the young lady who assisted him was very helpful very informative very patient and concerned about the customer being pleased with not just a service but the furniture that the customer was choosing the best service I ever received the managers star was superb the young man was excellent

This store’s management and customer service is some of the worst I’ve experienced. I spent a lot of money at the store after moving to a new home and despite assurances the furniture would arrive at specific dates it took 11 months. I was then given a credit for my troubles but when I went into the store to use the credit they said that it expired. I had to call customer service to get a new credit and once I received that credit I went into the store to finally buy additional furniture. It was at this time they said that I can’t use the credit on the item I wanted to buy because it was on sale. I could use the credit on the non-sale price… except even with the credit it would cost more than the sale price. This store and corporate office doesn’t care at all about their customers. BTW, 2 pieces of furniture showed up with holes in them but since I waited 11 months to receive them it seemed pointless to get a replacement. UPDATE: I visited another Ashley store in a neighboring town and they were able to order the item I needed and apply the gift card without any issue. The other store didn’t argue with me but instead helped me to do everything in less than 10 minutes. This is continued proof that the management at the Orland Park store is not good.

Use this store like you would Best Buy. Try it out in person but order from Ashley online. These stores are independent of the Ashley brand and their customer service shows. My furniture is being high jacked at the 3rd party delivery warehouse after 2 no shows with zero communication from either party and there is literally nothing can be done or no one to speak to about the problem. I was basically told “ you’ll get it when you get it”. 0/10 go anywhere else.

What a horrible experience. I purchased a bedroom set in November/December of 2021. The sales rep told me that it would take approximately 4 months to receive the furniture. It was understandable with all the shortages of everything else in the country. When they finally came to deliver the set in April the bed frame was damaged to the point the installation crew couldn't assemble the frame. They took the frame back and 2 weeks later I set an appointment to receive a new frame. When delivery arrived and the installation crew pointed out to me that it was the same defective bed frame. Fast forward a month when they attempted to deliver the frame for the 3rd time. I asked the installation crew to open the box outside as to not waste their time and effort to carry the same frame inside. Fortunately it was not the same bed frame, but unfortunately 3 of the 4 corners for one side of the frame were severely dented and frayed. I called Ashley to voice my frustration with their service and I was told the best they could do was offer me $45 off. I paid nearly $1000 for the set, took 3 days off work for the delivery and the best they could do was off me 5% off.

Alex was my salesperson and he couldn’t be nicer!! Great job Alex!!!

I made a large order and given a delivery date of 5/25/22 and also told on 5/17/22 I would receive a call in three days. I didn't receive a call in three days, I called to check on the delivery on the 24th and was told delivery is now June 8th. In the meantime my living room and dining room is empty also. 2 hours after leaving the store I called the store five times the phone rang 5-6 times and then disconnected each time.

Mediocre selection friendly staff.

Great sales person pleasant experience

Bought a dining room set in November was told 120 days today is 180 and just was told by the recording “maybe” 4-7 weeks more this is a scam take your money sit on it make interest on it and u get NOTHING don’t shop here they lie just to get your money. DO NOT WASTE YOUR TIME OR MONEY AT ASHLEY!!!!!!!!!!!!!!

High End Guality A solid investment fo

Ashley was very knowledgeable and understanding of what my needs were she help me to find the best living room set wow giving me the best price! Ashley you rock I will be referring to all my family and friends

Service in store was phenomenal BUT now that they have ran one of ours credit and we've spent $20,000 in store with them it's been a hassle to get the furniture nothing but run arounds, out of everything only the mattress has been delivered they keep changing the delivery date then blaming it on us. Literally have missed almost a week worths of work because we keep constantly being lied to about the furniture delivery, will never shop at and Ashley's again nobody cares once they have your money like I said $20,000 was spent after that all the nice ness goes out of the door this experience has frustrated us both beyond all end.

Jovan was very knowledgeable and accommodating

Went with my niece, furniture shopping. It was nice. Lots of walking.

Cool furniture at great prices.

You guy did fine on the sale. Let’s see how you delivered

We made a purchase and had a wonderful experience. The representative and all who assisted us were Awesome! Can't wait for our purchase to be delivered!

Javon Jr.. was a great salesman. We will be back to purchase more in the near future.

At the store receive excellent service from Kandace. But then after paying for all in Feb. still a nightmare at end of April. Communication at all levels, customer, service, corporate, and distribution/ delivery all have different information, no answers and no concern for disruption. And I still don’t have the correct furniture. This has been the worst experience I have ever had. Communication, logistics, and responsibility is out the window. My time is of no concern and blame seems to be the go to across services.until they fix this I’m stuck with furniture I did not order for as long as it may take. Now I have May 4, May 7, and 2-4 weeks as answers to the question of when. I will add that Willie @ GBS, their insurance company was the best as well. Let’s see if my refunds ever get applied at the store. I hate writing, but this constitutes a true evaluation. They need a serious root cause analysis. Problems go well beyond “the pandemic” this is systemic. For now I suggest you stay away. I will offer my services to maybe help them correct. But for now, incompetency reigns. Ps Jason at corporate at least handled my refund due. The rest, paid for in full, but not seen yet. Ashley has fallen a far way from what their voicemails declare. No more patience. It is what it is.

Ashley sales representative sold me only part of a sectional couch despite my repeated questioning about the need to buy the whole sectional. It took days and days of calls, multiple trips (3 on the same day), to the store to unsatisfactorily resolve this issue. Calling customer service was even worse. With few options left, We purchased the remaining chaise piece…and were charged again for delivery! Poor, poor, poor customer service. Keisha, store manager, James, and Deshawn were extremely unhelpful and uncaring. We called the police on the original delivery man because he did not follow directions then flipped off the landlord and made finger motions like he was shooting her. I will never shop here again.

My sales person was Akram and he did a great job explaining to me the sale they had going on, and also very patient with me while am trying to decide which couch to get lol . I have purchased furniture at Ashley and always loved my furniture.

They didn't have the item we searched online. We however found 1 we liked better. Alex was very thorough and on point. He made us feel comfortable and made sure we got the best deal possible. Thanks Alex

Friendly, helpful and professional associates. A very good experience.

Where do I even begin with this store! I warn everyone that even thinks of entering this store to make a purchase to rethink their decision!!! First off the staff doesn’t have a clue on what they are doing and I’ll explain how. I originally purchased a couch sectional in 2019 and bought the warranty with it. After having it repaired twice the third time the company came out they advised that it would have to be replaced since it’s not repairable and no longer being made. So, I enter the store on 06 Jan 2022 and spoke with a manager J. Bateman who at first does assist me and my wife on obtaining my credit due. Then after picking out a new sectional we were told delivery would be about a month and a half to two months delivery. Then my wife and I since we still had a credit left from original purchase also ordered a new kitchen table and chairs. Then after waiting we finally get a call that our order is ready and set up a delivery date (sectional only, we were advised that the kitchen table and chairs wouldn’t be available until May).The day of delivery after taking a day off of work our window of delivery is early afternoon. Needless to say they arrived at my residence at 9:00 pm with a partial order, the wrong parts of my sectional, and no chase. On top of that I ask the so called manager what should I do with the old couch and was advised BY J. BATEMAN to just get rid of it since it’s already paid for!!! Well, the delivery persons are asking me where the old set was and after advising them I was told to get rid of it they advise me that they can’t drop off my new sectional without the old one!!! After several calls to my sales manager he advised dispatch that it was his error in telling me to get rid of my old sectional (at least he owned up to that!) The delivery people left what they had (which was wrong) and I was advised to go back to the store to fix my order with my sales manager. Now, taking another day off work both my wife and I we go back in and speak to our sales manager who immediately blames the delivery warehouse for messing up the order. Again, he tells us everything is fixed and then we inquired into why out kitchen table and chairs would not be available to May he said he would research it. After an hour of waiting for an answer we were informed that the chairs were discontinued. We were then asked by our sales manager to pick out new chairs. After completing our chair search that took 45 mins we showed him which chairs we wanted and then informed him and he said the chairs were available. We proceeded to take a seat and wait for a answer on the remaking order of our sectional. After another hour waiting we were then informed by our sales manager that the kitchen table itself is now discontinued!! My wife asked Mr. Bateman what happened to the table and chairs on the sales floor to which he advised that it was sold and should of went to us but didn’t!!! At this time with much disappointment we were told to pick out a new kitchen set. After another hour of looking a kitchen sets my wife happened to ask how long will this kitchen set take for delivery and she was informed that delivery would be sometime in Aug 2022! With much disappointment and aggravation we ask our sales manager to contact the warehouse on exactly what they have in stock in the warehouse so we can finally settle on a kitchen set. After another hour of waiting to find out this information we ordered another new kitchen set and purchased a server that goes with the set which my wife is not exactly happy with but were left with no choice due to lack of communication and options with the staff at Ashley. Note, at no time did anyone from Ashley or the sales manager contact us to inform us of the discontinued items we ordered back in Jan!!! We then chose a delivery date for our kitchen set since we were advised it was in Stock and at the warehouse. We received a call the day before the delivery that we set up in the store and were advised that the chairs and server were in the warehouse but the table was not available. We then received a call from the warehouse by a woman named Phyllis who was confused as to why the table was cancelled. We advised her that we never cancelled the table order and she said she would look into it and call us back. Thankfully to her dedication and hard work she was able to locate our table and got it onto a truck and delivered later that same day to us. At this time my wife only delt with her and she was also able to correct our sectional order that was completely entered incorrectly by our sales manager J. Bateman who ordered into the computer the wrong pieces of our sectional. We now after 6 different deliveries now have our correct sectional and kitchen set due to the hard work of a capable employee Phyllis. I did address this situation with my so called “sales manager” who was supposed to get back to me and to this date of my last visit hasn’t followed up at all!! Finally to add insult to this horrible dealing with Ashley located in Orland Park my manager fraudulently charged my credit card an excess amount over $1000.00 in which I never agreed upon and I have proper documentation for all my purchases. I hope this helps anyone considering even visiting, shopping or making a purchase from the Ashley in Orland Park!!

Horrible! Beware!

Do order furniture from here they take over 5 months to deliver furniture!!

Do not go here. I’ve been waiting on furniture delivery for about 6 months now.

My shopping experience at Ashley’s was great! I was approached by Sam as soon as I walked through the doors. Sam was patient with me as I looked around the entire store for the perfect bedroom set. I found what I was looking for and will be back soon to make another purchase. Thank You, Sam!!

Went in looking to buy a furniture set. Isaiah C. Helped us get the best price on the set we were looking at. He got us in and out in a timely manner even with the internet going down and a power outage happening. Would highly recommend this man if you are in the area and looking for some furniture. ORLAND PARK ILLINOIS

Not a lot of selection. Store layout is not very helpful in trying to compare specific rooms.