Ashley Store
Open today: 10:00 AM - 07:00 PM
The Ashley Store in Quincy, IL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Your Quincy Ashley Store is proud to serve the Tri States with outstanding furniture, accessories and mattresses since May 2003. We are committed to being your trusted partner and style leader for the home. Our dedicated staff wants you to have the best experience from your first trip in through delivery into your home. We know your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Quincy Ashley Store, we celebrate being home with you. We are proud to be part of the your community and look forward to serving you.
The two best days of owning an Ashley brand Chest of drawers: the day I bought it, and the day I lit it on fire in my yard cause it was 100% junk. Will not give Ashley one more Penny
Linda took care great care of me, she heard me , what I needed !
Ashley and Abby were very helpful in helping us with our purchase!!
3 years ago we purchased our living room and family room furniture. No question that we would be back to buy more furniture for the basement. We explained what we were wanting and Ashley showed us different options. Once again, great service from beginning to end when the guys delivered and set it up where I needed it.
Mary was excellent!!
Linda was great. Very busy due to sale day but was very helpful. She had to rewrite our ticket because of us and she apologized to us.
This is the second time I’ve come to Ashley Furniture here in Quincy and left the SAME DAY with exactly what I was looking for. Tyler is not only knowledgeable on the fabrics, furniture choices, and the stock, he is also very diligent in making sure that you love what you’ve purchased before you left. I 100% will be back time and time again!
I recently purchased a new Purple mattress because I was having a hip/back issue. It definitely took a few weeks to see if it made a difference but oh goodness, what a difference!! My hip pain is gone and I couldn’t be happier. Thanks Ashley furniture!
I was looking for a new living room set and was welcomed by Linda who was helpful and made the buying experience flawless.
Linda was extremely helpful, knowledgeable and patient with all of my questions. I love my new stupendous sectional!
Linda & Abby were amazing great customer service! Walked in and met me at the door! Helped me right away! Great service! Love our new sofa to come soon!
I came into Ashley Furniture today on a whim because my back has been hurting so bad from working construction and thank God I ran into these two nice ladies who put up with me and I know I’m a handful. Linda was my sales person and I hope I didn’t drive her crazy today because I had her going from mattress to mattress and she was so patient with me and she stayed kind the whole time even though I was indecisive. So I’m happy that when you hire people in the store that you understand they do need to have patience. I really will be referring people to come to Ashley Furniture because I’m a hairdresser on the weekend and Linda is somebody I hope you guys keep a hold of in your store. Abby was my finance girl and she encouraged me to ask for more money because I didn’t have enough on my account. she coached me the right way in my financial needs. I’m so happy she was there cause I didn’t know what route to take. She was a great help. I had a good shopping day today at Ashley Furniture.
My husband and I went mattress shopping and the service and selection were amazing! Linda was extremely helpful showing us various mattresses, bringing us appropriate pillows to use as we tried them out, and answering all of our questions. It was low-pressure, knowledgeable service. We are excited to receive our new mattress.
Thank you Linda for helping us navigate the world of mattresses! We’re weren’t really sure what we wanted or what our options were. Now we’re going to have the best sleep ever…especially knowing we got a killer deal too. 10/10 lady
I don't usually leave reviews but man Linda did a really amazing job at helping me find everything i needed. She was very friendly and made sure i was satisfied not only with the furniture but also with the prices. She takes her time and communicates very well with you. Tyler the sales manager did an amazing job as well getting the prices knocked down for a really good deal. I highly recommend Ashley furniture 10/10 will definitely be back in the future. They truly care about their customers satisfaction.
Ashley Maas was amazing! She helped us get exactly what we wanted! Thank you!
Ashley Maas was awsome . We got a great deal and super friendly.
Went into the store today. The sales people and the people behind the counter were not helpful at all. Found out we had to order what we needed online. They would not assist in helping online. I had to ask for their Wi-Fi, ask for their password. To order what we needed. We were told we had to order it by ourselves. I understand that in today’s world, but could someone have been a little bit more friendly and assisted us. No. Very bad customer service.
Ashley Maas is very patient and skillful with all customers. She has helped us 2 times with finding what furniture would be best for us. She treats your furniture/decor needs/wants, as personally as she would for her home. No push just to make a sale. She knows decor and we appreciate her so much! We will always go to her because of her great personality and professionalism. Thank you so much Ashley Maas!!!
Can't order or receive any online assistance from the store.
Very nice and very helpful I’m glad with my experience here
One of the easiest and simple shopping experiences my wife and I have ever had. Would recommend time and time again. Thank you Tyler and Mary for doing such great work!
I've shopped at different Ashley Furniture Homestores for years every time I've moved. This has so far been the best experience I've had with them. All the workers were super friendly and engaging. Linda, who helped me select a coffee table set and order some pieces I saw online, was very knowledgeable and made the experience seamless. She was also very welcoming to someone brand new in the area and was helpful with some town info and recommendations. All staff put a smile on my face and made me even more excited for my move. Definitely would recommend shopping here to anyone in the area.
Ashley Maas was super helpful and knowledgeable when searching for a new bed. Could not have asked for a better experience!
Ashley was fantastic. She walked me through all my questions and shows me several styles. Great experience
Linda was great! She helped us find the perfect recliner very quickly! She is absolutely the best!
Will mislead you with vastly incorrect delivery times to get you to purchase furniture just to extend said deliver, 2-3 months past the anticipated delivery date, very disappointing. Just for my sales lady to have the audacity to ask “why are we cancelling” with as much attitude as you can imagine, will not spend another dollar at Ashley once my bed and dresser arrive, if it ever does. Lmao
Linda Tournear and her manager were the best. I had the worst month a person could have and the were both very helpful and thoughtful. Also the lady that helped with the financing was very nice also. Made my day. I will definitely will be going back and will always recommend them do all your furniture needs.
Awesome service and pricing! Kathy is a rock star. Staff exceeded expectations. I highly recommend you shop Ashley Furniture first
Great workers, Ashley and Abby!
Our sales associate, Ashley is a pleasure to work with and very knowledgeable about her inventory. The whole process only took 30 minutes start to finish.
Ashley was so great to work with!
Linda was very informative and helpful. She did a wonderful job showing us several options and pricing things out for us. Highly recommended Linda!
Linda was absolutely amazing! Great help! Expert advice very personable!
Linda was super helpful and very kind. We knew what we were looking for and she knew the inventory well. That made the process move great for us.
Kane was very knowledgeable and helpful. We will definitely be back. Thank you.
Kane was absolutely wonderful helping my daughter find her first set of bedroom furniture.
Great help from Kane Eads. Was helpful and answered all questions along with getting us a great deal. Abby was also helpful
Linda was great! She had patience with our family of 6 and helped us get into the right furniture for our living room!
Ashley Maas, great service
Linda was great! She was very helpful and helped us find what we were looking for.
Linda was great to work with! Very friendly and helpful
Was very helpful with everything the whole way through!
Had a great experience and great deals. Kane took care of us and got us the best deal we could!
Ashley was great. She was very helpful and attentive. She was quick to jump in and help us find our new sectional!
Ashely was so helpful and amazing. Very friendly
Ashley did us a great service thank yoy
We enjoyed our experience at Ashley Furniture in Quincy, IL. Linda was able to help us find exactly what we were looking for and provided great service at every step of the process.
Mary & Tyler are THE BEST!!! They answered my millions of questions and showed us all our options. No pressure and so kind!! We had the best experience and cannot wait to come back in the future!!
Linda was fabulous to work with on the purchase of our new mattress and adjustable base. She got us within our price range and got us a deal on delivery. Thank you Linda and the Quincy Ashley store for our new bed! We are so excited to finally be getting some good sleep!
Linda was great!! She was super fast and friendly!!!
I came in not even knowing what I wanted, but Linda helped me find exactly what I wanted faster than I ever would have expected! Friendly faces all over the store, and I am so excited about my new sectional!
Linda was so helpful when me and my fiancé came in looking for a table and a couch! Would highly recommend her help to anyone looking for furniture!
Linda was amazing got me right to the spot I needed!!! Cannot wait till I get that chaise!
Kane and Ashley were great to work with. We will be back for our next hime purchase
Linda was so helpful and appreciated her help with our purchase of lift shares!
Helpful staff. We were just looking around this time, but we were able to browse without feeling like someone was trailing us.
The store is run down.
Kane was very professional and helpful throughout the entire purchasing process!
Always love the selection and Staff !! Tyler will go above and beyond to meet your furniture needs ! Office, Home, or Vacation house !! Go see him today !!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Zane is a cool cat :)
Ashley was AMAZING! Great experience. Thank you for all your help
Once we stated we were looking for rv replacement furniture they were done with us.
Sean was great! We were able to get a great deal on an entire bedroom set, even decided to get a purple mattress. Excellent service, excellent quality. Highly recommend!
Kane Eads was a great help with choosing our new furniture.
I had a great experience here with my partner. We were looking for a couch and loveseat. Linda helped us out and we were able to get it all taken care of in a timely manner. Absolutely recommend!
Ashley was so warm and inviting! I appreciated how knowledgeable she was about the products they had on hand and she led me to exactly what I was looking for! She saved me time, money and stress and I can't wait to see the pieces in my living room! Thank you, Ashley!! You're the best!
We were fortunate to work with Kane out of the Quincy, Ashley furniture store. As we tested out different mattresses Kane was patient, kind and answered all of our questions. We ended up with a Purple matress and are very happy happy with our experience.
Linda was amazing and helped me so much before I even went in to the store. Once I got there, I fell in love with a much more expensive piece. I don't know how she and Scott did it, but they made it work. This store and especially Linda, have earned my loyalty as a customer!
Ashley did great!
Ashley was amazing! Very helpful, and made sure we got the best deal!
Great experience! Came in knowing what I wanted. Was a little worried about the price so left to sleep on it. Got a call back and worked out a great deal that fit my budget ASHLEY DID HER BIG ONE, SHE IS DEFINITELY WHO YOU NEED TO TALK TO SHE GOING TO DO WHATEVWR TO TRY AND GET YOU WHATVYOU NEED. IM SO HAPPY GOT MY NEW 5 PIECE LINDYN FOG COUCH.
Great service! Listened to my needs and found me the right purchases. Go see Ashley at Ashley Funiture.
Ashley was wonderful and so helpful, Tyler was great too! Only place we buy furniture.
Friendly staff!
Our salesman was patient and helpful.
Ashley was amazing she paid attention to what I wanted and not what she wanted to sell me !! Love it .im furnishing my new home so I’ll definitely be back !! Thank you Ashley (not the store but that’s her name ) Ashley Maas
Sean Justice has been a huge help with picking out our new furniture. Very friendly, very knowledgeable, and great customer service.
Friendly staff clean store and everything you need
Thanks Linda for all of your help! Can’t wait to enjoy my new couch!
Kane was an excellent salesman and helped out tremendously! He answered all of our questions and was very helpful!
Sean Justice did very well helping us make our decision on a mattress. He was informative on all of his answers to all of our questions!
Ashley Maas was amazing and so helpful! Great buying experience!
Ashley was very helpful.
Ashley was knowledgeable and helpful.
The salesperson was very helpful.
Sean was very nice and very helpful throughout the whole thing he was walking around the whole store for us! Thank you!!
Kane Eads was so kind, helpful and quick to help us! The first couch she showed us ended up being the one we bought.
Ashley did a fantastic job!
Ashley was wonderful .Ashley help us lot. Thank you Chris and Charlotte Cookzey
Sean was excellent and got us what we wanted!!!
Very helpful, and very relatable making a big purchase.
Kane gave us a great experience
Very happy with our experience at Ashley Furniture. Everyone was extremely nice & helpful. We got a great deal also!
Ashley was great at helping us find the perfect couch! Highly recommend!!
Sean Justice was very helpful and we bought our first king size bed
My husband and I came to Ashley’s to look for some new furniture. I can’t remember our sales lady’s name but she was helpful, not pushy and gave us space to look around. What we are EXTREMELY impressed with was the impeccable service from the delivery guys. Clinton and another guy delivered our furniture, was polite, respectful and very careful to not scratch our rip the furniture! Thank you Ashley’s for a pleasant shopping experience all the way to the end!
Excellent shopping experience! Thank you! We bought a beautiful set of furniture including sofa, loveseat and recliner with decorative pillows. We purchased 2 rugs as well. Delivered about 6 weeks after purchase. Thanks to 5he crew at the Quincy store.
We found exactly what we wanted for our living room. Linda, our sales rep, was very helpful without being pushy. She was able to help us get a very good price. We love our new furniture!
Mary was great to work with. Got a great deal.
Mary was very helpful in the purchase of our daughter’s bed. Great experience!
I dealt with a salesman by name of Sean Justice. He was extremely helpful and friendly. Made my purchase easy.
Sean and Tyler were very helpful with our purchase on a new sectional
Abby did a phenomenal job helping us
Ashely was Great! See her for all your furniture needs!!
There are great sales people in this world. And there are phenomenal sales people in this world... And then there is OUR sales person. Kane rises above the rest! I don't have enough good things to say about this talented young man.
Everyone was so helpful! We were helped immediately upon walking in the door. Everyone was friendly and attentive.
Ashley and Sam took great care of us!! Thank you!
Ashley was super to work with! We got just what we wanted.
Kane Eads helped us find a new recliner, he was nice and laid back but helpful. Exactly what we were looking for in a rep. Definitely recommend him for anyone looking for furniture!
Kane did amazing helping us find the perfect bedroom set for our home. 100% recommended going to see him for your furniture needs
Kane was absolutely fantastic and helped a ton!!
Ashley did awsome for us. Make sure to go and see her
Ashley was great and very easy to work with. Let us wander around freely and then checked on us periodically so we did not feel pressured at all. Will definitely be back!
We had great assistance and great customer service. They didn’t have the exact model we wanted in store, but Sean helped us out and quickly ordered it for us. We will definitely be going back for more in the future.
Ashley, Abby, and Chris were amazing! Thank you for making our couch purchase easy and effortless!
Abby wasso nice when helping us process our new mattresses.
Loved window shopping at this huge furniture store! It had such a variety of things to look at! Prices were pretty reasonable in my opinion and displayed very well!
Very professional and helpful
VERY great service from Ashley and Her Co worker..I thank them
Mary helped us find exactly what we needed to make our room complete.
Tyler and Mary were the absolute best! They certainly went above and beyond the call of duty to help me get what I wished for! Thank you both for your patience and kindness in the buying process. They were both friendly to speak with and stayed late to finish the sale. I have nothing bad to say. I highly recommend them both for your next furniture purchase. Thank you both, Gavin!
Kane was so nice!!
Great customer service! Jess was very accommodating and Manager Tyler super helpful. They make you feel at home!
Kane was very fast friendly and got me taken care off!!! Very great experience
Absolutely awesome salesperson. Took care of our every need and question. We will continue asking for Sean every time we return.
Great deal. Ask for Ashley she is amazing
Kane Eads had great customer service and was very patient and helpful in assisting us with exactly what we wanted!!!
Sean was great to work with and answered all of our questions/concerns well, would recommend him to anyone!!!
Kane Eads helped us today. Very knowledgeable and helpful. Knew the products well.
Jess Brackeen was great. Not pushy and very informative. Really enjoyed her as our salesperson.
Wonderful experience and accommodating to our every need!!!! Truly appreciate the knowledge and effort put into my grandpa’s situation!!!! Will be coming back and telling others!!!!
Very helpful and knowledgeable.
Purchased a new living room set, the entire process from going into the store and working with Jim and Chris to speaking the Jesse regarding delivery to the fabulous guys that delivered it Devin and Justin! I couldn’t have asked for a better, smoother, efficient process! The deliver guys were top notch, so very polite, asked where everything was going and put it right where asked with no hesitation! Go experience it for yourself, I promise you won’t be disappointed. I thank all the guys involved in this process! ⭐️⭐️⭐️⭐️⭐️
Jess was great, very patient.
Very helpful, great deals, quite an enjoyable experience! Jess is great
Great experience with Kane Eads. He helped us in every way!!
Great service by Ashley (yes that’s her name!). Very knowledgeable of the products on hand and helpful with other options for the sets on the floor. We got speedy service and left with confidence. Thank you!! Happy bedroom set owners!
Ashley was very knowledgeable and helpful in helping me select a mattress.
Great service as usual! My old sales associate left but Jess took the time to show me all my options and provide the same experience I expected! Thank you.
Bought a discontinued dresser there furniture is nice,staff is overly friendly an the business is clean!!
Ashley was very friendly and helpful Abby was very helpful also and explained everything well
Ashley was super helpful! Abby was helpful on getting everything lined up!
Jen is awesome
Sean was a excellent and low pressure miracle worker! Made us very happy!!
My wife and I had a great shopping experience today at Ashley Furniture, while looking for a livingroom set. Our sales lady, Ashley, was very patient as we decided between choices, and made sure that we had the best deal. Abby was very helpful with financing. We have been shopping here for 6 years now, and we will continue to be loyal customers, thanks to the excellent customer service.
Sean was awesome. Knowledgeable with everything and extremely helpful and friendly.
Sean was very helpful and made sure to help us get everything we needed with an amazing price!
Mary was so helpful! We appreciate all the help she gave us! I felt like all my concerns were listened to and addressed! Highly recommend using her!
Very pleased with the service we received from Kane and Abby.
Had a bad performing mattress different brand and was converted to a Purple mattress and pillow !! This unit is the best mattress and pillow that I have had in the last 40 years !!!!👍
Ashley Mass is AMAZING!!! Highly recommend buying with her!
They are amazing
Wonderful experience very helpful.
Jess, did an amazing job at helping us find the future centerpiece to put in our living room while helping our wallet too!
Knowledgeable, friendly, helpful, went above and beyond to help with financing. The associate that helped me at the Ashley store in Quincy Illinois. Her name her is Mary. Will definitely refer family and friends to the store and to have them ask for Mary excellent service.
Mary in Quincy Illinois was a wonderful and patient sales representative. I highly recommend her to anyone that is wanting to buy furniture in the future.
Our furniture shopping experience was amazing. Mary in Quincy, IL took great care of us and made sure we absolutely loved our selections! Highly recommend shopping at Ashley Furniture and make sure to get Mary as your sales associate!
Kane was very helpful and friendly when we bought our beautiful furniture!
Kane was great to work with, zero pressure from him and he was very patient with us. Ending up buying a new sectional and kitchen and chairs. Ask for Kane if you are shopping in the Quincy store…
Sean was very helpful and got me the perfect new bed that I needed.
Kane Eads 5/5 ⭐️ Super friendly and very helpful
I was looking for a very specific bed frame and I called the store to see if they had one in stock. They checked the warehouse and were able to find one for me. The customer service was top notch. The invoice was ready for me to pay when I arrived and I was out of there in 10 minutes. The store is clean and bright and the staff is friendly and helpful.
Tyler is the best. This store takes really good care of their customers? Highly recommended!
Sean was amazing through the process. Knowledgeable and respectful of space to shop but just close enough to help when needed. Great overall customer experience!
Worked with Mary, she was great and we are very happy with our purchase!
Kane was very helpful! Very satisfied with our new couch.
Jesse took excellent care of me when I had an issue and needed assistance. I highly recommended doing business with them!
Ashley Maas that works there is very knowledgeable and helpful! Best furniture experience I’ve ever had!
Mary is the best!
Sean helped me, he was very nice and got me what I wanted with no pressure to buy.
Sean Justice provided amazing customer service! Thank you!
Thanks Ashley furniture, Mary was awesome will send people her way!
Mary was amazing to work with. She understood my needs and knew the best product for me. I will definitely be sending my anyone I know in the market into see her!
My visit was fantastic got what I needed all ready to get in my new home and try out my new stuff
Sean at Ashley Furniture is AH-MAZING and I would recommend anybody wanting any type of furniture to go talk to him! He remembers who I am and is always nice and helpful when I come in!!
Ashley was such a big help in making a decision on the chair we purchased. Very pleasant personality.
We love this , people is very friendly 😊
I purchased my dining room table at this location. The sales person, Tyler Goehl, was very helpful and professional and made sure to answer any questions that I had. A couple years after purchasing this set, one of the legs broke off of one of the chairs. I contacted Tyler and he went out of his way to have a replacement sent to me. I have been a retail manager for many years and was impressed and grateful to see this kind of customer service!
Great service and very friendly associate and good quality furnature
Kane was very helpful and was a very good experience. Got everything we needed
Mary was very helpful and easy to talk to. She let me browse, checked on me, and was knowledgeable about the furniture piece I wanted. Thank you Mary.
Very helpful and knowledgeable Courteous Will come back eventually for mattress
Excellent people to work with! I will definitely be back!
Mary, Abby and Tyler were amazing with our experience! We have been long time customers of Ashley’s and will forever be customers! Even after the sale the customer service experience is phenomenal! We are so thankful for our Ashley family! ❤️
The staff is always helpful and has the customer in mind. Great service is matched with great deals as well!
Kane worked really well to get us the furniture we wanted at the price we wanted.
Tyler was Amazing! Spent extra time for us helping us replace a mattress that didn’t fit our family with living room furniture. Jesse was awesome as well and Sami also!
Sean and Tyler were so very helpful and able to get us an amazing deal! Highly recommend!
I’ve always been happy with the service I received from Mary! She always helps me find the right furniture for my home and is never pushy about it. I love the furniture and the help Mart provides!
I had a wonderful purchasing experience with Ashley Furniture HomeStore. My salesperson, Mary McCulloch, went above and beyond to help me fill my entire house with new furniture. I walked in thinking it was going to be easy to buy all the furniture I needed. It turned out more difficult than I thought, because of their large selection of amazing furniture. It was hard to decide, because I loved everything I Iooked at. Thank you Mary for making my buying experience so pleasurable. She is a total Rockstar, and is extremely knowledgeable about her products.
Cane is a wonderful salesperson, very knowledgeable and efficient.
Great selection of matresses at Ashley Homestore in Quincy. The service after the sale can't be beat!!
Great customer service, responded quickly and acted quickly to solve the problem. Our first place to go for furniture now on.
Service was great
Sean was extremely helpful and professional. I came to the furniture store with my 83 year old mother. He was so very kind ( helped mom with her walker and coat) . She tried about ten recliners.Sean helped her in and out and explained the control device on each one. He smiled and talked kindly to her. I will return to Ashley furniture because of him. Thank you
Sean was very helpful and friendly! Overall great experience!
Had a wonderful experince shopping at Ashley’s of Quincy! Mary was the best salesperson who made choosing the right furniture easy! She was polite and accommodating during our visit and through the purchasing process. Mary was able to give a great deal that couldn’t be passed. If you are looking for furniture, be sure to ask for Mary!!
sales team was courteous and friendly; good selection and prices are very reasonable for quality furniture; would highly recommend!
We purchased a mattress and box springs. Nice selection, reasonable price, and delivery when promised. I appreciate it that we were treated respectfully and as valued customers. We will definitely be back!
Great store. Great people.
Sales team was the best in service, no pressure, help when needed, the customer service team was quick and consice.
The store has such a wonderful layout! The sales people are so helpful!
I have made two purchases from Ashley, a TV stand for a 65" TV and a power recliner chair. I am extremely satisfied with both items, not only with their quality, but with the manner in which i was treated by the salesman, Mr. Scott Berryman. He went the extra mile to make sure I was getting exactly what I needed and wanted. They weren't cheap, but you get what you pay for. The quality of the items made the prices quite reasonable. Rest assured that I will be returning for any future needs for a quality piece of furniture at a reasonable price, combined with outstanding service like Mr. Berryman provided. My hat's off to you and your staff.
There are a lot of Salesman out there, but when it comes to excellent customer service, Sean at Ashley Homestore in Quincy, IL is definitely at the top of our list...we priced out furniture at several places, we drove 200 miles just to get our furniture from Sean...he is extremely friendly knows his product, pricing, and takes his customer care very seriously!!!
Great Delivery Team!
Great staff and great selection of furniture.
So many great choices, and everyone was so helpful!
Very beautiful showroom’s. Always have everything perfectly arranged to create a great relaxing atmosphere. Very friendly staff. Gave me time to look around and very handy for any questions I had. Great service and quality. So happy with my purchases.
Sales people were very polite and the showroom was very clean.
They sold us furniture that didn’t last a year and got us to buy the extended insurance. When we needed to file on said insurance no one wanted to help toms us to deal with it our self. We tried only to learn they had no record of us having the insurance so we paid for something and they didn’t even follow through and make sure the got the policy on it we now had usless junk do not waste your money
We found a couch online that we loved. We went into our local store to get help with our purchase. Sean did a great job. We were in and out in no time and they gave us the best price. A few days later we called with a change, Kevin helped us out. He took care of everything. We were very happy with all of the staff that helped us. Very good experience.
Poor customer service asked for help about a return but wouldn't even let me get a word out I ordered online but instantly stopped me in the door and said they are not apart of online shopping...... will not shop at this store or online again.
Awesome place best prices and products love my new couch and rocking recliner chair
The people were friendly but the prices were not very competitive compared to the same brand and model just down the street.
Horrible service. I walked the entire store, upstairs and downstairs. 3 salesman watched me walk in, not one word was spoken to me. The guy and couple that walked in behind got swarmed with questions. I'll never go back. I'll take my business across the river from now on
Way over priced pressboard.
Very helpful staff
My husband & I upgraded our couch & we were so pleased with the customer service we received from Scott Berryman! He was so helpful & made the whole process easy. Highly recommend working with him!
Recently purchased a 3 piece sectional and we would highly recommend. Scott and the entire team were great through the whole buying process. They kept us well informed about supply/shipping issues and set expectations accordingly. Clearly explained all our various options for purchase/financing/warranty/etc and made the entire process hassle free. Would highly recommend
Expensive but great service from employees.. very helpful..
Love how nice and clean everything is and the staff is nice. I dealt with Ray and would 1000% recommend going through him for anything you need.
I had bought a 4 piece couch set in 2019 and had bought the warranty Ashley pushed during the sales process to protect my furniture. Trusting Ashley and their quality products - I bought the warranty. Fast forward to July 2021 my pet unfortunately had an accident on 3 pieces of my furniture. I filed a claim with GBS and it is now almost November with absolutely no resolution in site. I’ve called the service department several times just to get a response they will reach out to GBS and get back with me. The warranty is a JOKE. I am now being told the pet accident may not even be covered because of some loop hole in the policy. Not only will I not ever recommend buying this warranty service to anyone but shame on Ashley to even offering it. They are aware of how bad the product is and still continue to encourage their customers it is in their best interest, which it is not. With a simple Google search I quickly have found I am not alone when it comes to having a horrible experience with the warranty plan or Ashley Furniture services. I have included just a few recent Yelp reviews from people who made the same mistake as I have. Ashley, you have lost all of my trust as a buyer and brand advocate of your product. Hopefully this is an eye opener as your customers are speaking out and you soon ditch the garbage warranty services you are persuading your customers to buy.
Tyler was amazing!!!! He found the pieces of furniture I needed. He acted quick and made it happen. He was so self explanatory and had a great line of communication!!! The customer service I received was beyond my expectations!!!!
Everyone has been really nice to us and very helpful. They truely stand behind their furniture. And a special thank you and deep appreciation for Jessie Hoosier and his crew. If you were smart you definitely buy from these people. Thank you to everyone that works there. And God bless you.
Alot to choose from.
Everything went beautifully, at first. Once they cashed my check I waited two months with no clear date of delivery. Which I can totally understand given the pandemic, sure that's fine. But, here's where the story goes south. On the date of delivery the movers were too lazy to get the couch upstairs. By the way, the day prior my spouse and I packed down a couch much larger than the one being delivered, they also damaged the couch in the process. Not only that, but I have to wait a week for a refund. Ridiculous, they couldn't wait to cash my check but now I have to wait for my refund for poor service and damaged merchandise? Don't bother going to Ashley HomeStore in Quincy Illinois, you'll only end up with a headache. Update: My refund did come quickly, so I added another star. Still wouldn’t ever recommend.
Very Friendly.
I went into Ashley's to look at recliners. After telling Scott, my salesman what I was looking for, he took me directly to my chair. Neat, sweet, can't be beat. I will definitely be back.
I went to Ashley Furniture because I’ve been sleeping on a shot mattress for years because I will keep something for as long as it still holds together. But I’ve had back problems for the last year that give me the aches of someone who has worked harder and longer than I have - to the point where my family pleaded with me to go look at a new mattress. I brought my mother and sister with me to ease my nerves for shopping for something so vital to my life... And I use humor as a coping mechanism when I’m nervous, so they keep me in check. The patient, hopeful and unknowing audience to my discomfort was Tyler, who showed me toward a machine that analyzed how I sleep and what type of mattress would be least detrimental to my suffering Millennial spine. He showed me to several types, brands and prices that would be best and was enthusiastic and knowledgeable about them all, while being supportive and considerate of my needs, lifestyle and preferences. One thing that eases my anxiety with shopping for anything is staff that genuinely enjoy what they do. For the last hour of his work day, Tyler was in charge of how 1/3 of my life will be spent for the next 10 years - and he was laughing with me through the whole thing. Not only did I find a great mattress with good financing options, but I saved enough to want a new pillow like the one I tried out the mattresses with. I got my first adult bed set-up in less than an hour, and Morgan handled my mother, who promised to handle the initial money part if I would “just get a bed, for the love of God.” Long story short- 10/10 highly recommend
Stacy Meyer was very helpful to me. She was not pushy at all. She measured the piece for me and wrote everything down. Very nice lady. It's just the style now but I like color and it seems everything is tan, grey, black, brown or variations of those colors. Very boring in my book.
Nice place
Great service and customer care!
Very friendly staff. I dealt with Mary. She was very helpful.
Very polite people and great furniture
I live shopping here they make you feel like family and the help you find just what you need
Apparently they dont want your business. I did not see 1 employee. I'll take my business elsewhere
Helpful staff
Awesome, very helpful staff
Picked up a wonderful bed here helpful staff
I bought a bed frame and my friend was getting her bed delivered on the next monday so we told them to deliver it to her house but they didnt deliver it with her shipment so I have to make a special trip to Quincy to pick it up.Not a happy camper!
I have to say that, I went into Ashley Furniture to purchase a sectional couch. Mary McCulloch was the consultant that helped me. Mary is a JEM! Very helpful and very sweet. The Quincy Ashley store is very accommodating and will do everything they can to help you get what you need! I Thank You all for your wonderful patience with me and your kindness!
She found the love seat ...she wanted...beautiful and affordable !!!
My husband and I had a great experience here! Mary was wonderful to work with and worked hard to get us the best deal! Jim and Tony went above and beyond to help serve us in our purchases! I highly recommend this store!
Best prices of any furniture stores! Also have a lot to choose from.
We were very happy with our purchase from here ill be back here again nowhere else
Very good selection of furniture and we love the couch and love seat we purchased here. They gave us a really good deal and they come highly recommended.
LuAnne helped us order our new living room set and we couldn’t be happier. Great Customer service!
Nice selection and plenty of things to look at. Staff was a bit overwhelming, but I was the only customer in at the time... and I don't think they had much to do.
I stopped in this store to buy a mattress & box spring for my mom. We were told the mattress would be delivered to her within 10-14 days. It ended up taking 30 days to get the mattress. I'm not impressed with this store or the service. I will not shop there again.
This is a huge store that I love going into. Their selection is great and their prices used to be fairly good but now it seems pricey. I have several pieces of furniture from them, but they are not very quality, but beautiful. As you can see from the pictures the fake wood cracks and peels. My dining room table is worthless when it comes to eating on it because it shows every mark when you put your glasses on it. But I can refinish the tabletop I think. I do love the looks and I get a lot of compliments and I'm satisfied believe it or not. I'm pretty picky but I think it's only fair to get good product when you pay those kind of prices. But that being said, I would still shop there because I do love the look of their furniture. I did buy a couch there one time and took it back because of the cushions were so soft that sest support just wasn't there. I know it sounds negative but I would still shop there again because now I know what not to get and what is good. I have bought two desk as well from them that were very nice. And I would recommend you go look for yourself. There is a large parking lot and you can see it right off the road.
Fast delivery great buys and sales people very knowledgeable
You be better off ordering on line you have to wait for it any way because that's what they do for you when u order or by anything
Worst mattress I've ever slept on and of course I was told nothing they can do!
Visited Ashley HomeStore looking for leather power sofa and matching loveseat. One salesperson just briefly made contact with us, but didn't really help us. Lots of salespeople available who were not busy, but no one seemed to want to help. Also, very few leather sets available. Most were polyester faux leather that looked undesirable. We were serious shoppers who were not treated seriously.
Can't comment on quality because I've been waiting well over a month to receive my bed have had my wife call twice....they said it "should" be here the 14th it is now the 22nd and still no word...I will add that I have paid in full cash for both the mattress and the delivery gonna call once more and If still no answers I'm going to get my money
Nice selection of furniture staff helpful
Ok
Service was great Lu Ann knows her furniture.
Way better pricing than Ashley.
She made us feel special we had lost everything this year and it was nice to be treated like this she is a special employee
Excellent service. Quality chair that I am enjoying.
The couch I got from here looked like it would be very comfortable. I ordered online. Paid $700. Couldnt be worth more than 300. Staff said it was really soft. Two months later I'm going to shop elsewhere for a different one. Garbage quality
I got a great price on coffe and end tables
overpriced for the quality
Awe ome
DELAY....DELAY...DELAY!!!!! I paid for my furniture straight up when I was there and have been waiting for about 5 weeks now for my furniture and no one ever seems to know when my s### will be delivered! If there is anything wrong when I receive them I will be turning this to 1 out of 5 stars and showing up to their store with my foot going in someone's a##!! Being friendly isn't going to cut it if you're never able to tell me when I'm getting my stuff!!
Friendly saleslady, very helpful not pushy, found what I needed , paperwork done fast no waiting around, good prices and fast delivery, the place to go for furniture
Good selection...no pressure sales!
Need help staff did everything they could to meet her needs bend over backwards and then even called to make sure our furniture was what we wanted when we got home
WE LOVED OUR EXPERIENCE AT ASHLEY FURNITURE, THEY HAVE BEAUTIFUL PEICES, WE BOUGHT A TABLE AND CHAIRS, HERE IN QUINCY BUT WE HAVE SHOPPED IN NAPERVILLE FOR OUR BEDROOM FURNITURE AS WELL AS LIVING SET ,IN THE PAST AN HAVE BEEN VERY HAPPY HIGHLY RECOMMEND THIS STORE HERE IN QUINCY, THE STAFF WAS VERY ATTENTIVE TO OUR NEEDS WE DIFFINITELY WILL SHOP THERE AGAIN VERY SATISFIED.
Everyone there was very nice. I didn’t feel persuaded to buy one thing over another. I’ll be returning when the time comes for more furniture.
Nice furniture and staff
Very helpful staff that dont crowd you
I am please to do business with Ashley home store in Quincy they have quality furnishings And very comparable prices they also stand behind thir product 100% Can’t see taking my business any place else
Experience with the store was ok. They got the furniture in quickly and delivered for free. I’m not very happy with the quality of the funriture. The legs on the stools are not even so the wobble. I brought them back in and swapped them out but one still wobbles. I added extra pads to the bottom of the leg but you shouldn’t have to do that on new furniture. The bedroom set is great, good quality and very heavy. The couch is the most disappointing. It was $2,600 and does not feel anything like the one in the store. The cushions are uneven and one or two seem lumpy. Where the sectional ties into the chase lounge the frame itself is uneven. I currently have a block under one leg to make it more even so your not falling into the space between the cusion. I honestly would like to just return this couch it’s so bad.
Not the best quality, but I found a good deal on a dining set that was being discontinued. I'm happy with my overall purchase so far except the delivery was not at the expected time. I was scheduled for 2pm, called the store at 2:45, they couldn't give me any information, didn't hear from the delivery guys until 3:45 saying they'd be delivering at 4:30.
Ashley HomeStore. Real nice place. Great selection. Salesman Tom Frese was very helpful.
I have put furniture on lay-away, and received it all in perfect condition!! I buy all my new furniture from Ashley's it's the place where I can trust that the friendly people will help me with any concerns that I may have!
Friendly staff. Lots of furniture to choose from.
Ask for LuAnn Freeman!
Good price on couches. Staff is very helpful.
Buying new furniture is not the most pleasant experience... The markup is horrible, the advertisements are deceptive, and I was not the least happy with the whole endeavor...
Horrible service with a disabled person. Wouldn't check to see when a bed would be in. And talked to me the caregiver, I was not the one looking to buy it. And I never will after that.
I would never purchase a single piece of furniture from them ever again! I understand when you have a delay on your shipment, but if you take a full payment for that piece of furniture from someone, and you tell your customer that it will be there in stores on Thursday the 7th or Friday the 8th and don’t call them to give them an update is unprofessional! I called up to the store twice yesterday once at 2pm and the 2nd time at 5:30 pm, they still didn’t have an update to give, and so today, I went up to the store praying I would receive better service/answers, and there was no difference! They still have yet to tell me when I will get my mattress and I made this purchase on the 28th of November 2017. All I ask for is better service, if you can take my money out of my account then you can surely provide me with a delivery date! Really thinking about taking my time and business else where! Plus, they had no remorse for the difficult time I had with them.
Love the workers there they are all so wonderful to work with and have bought and will continue to buy from them! Tom is the man to go to on the weekends!
Great Selection!!
Who could ask for better assistance when shopping for furniture? Salesperson very knowledgeable. Tom had aces over queens and I was chasing a straight. He took the pot, I should have folded. Store very clean. Inventory diverse so we had excellent choices.
The wait for delivery is long, but the service is great
Great selection and friendly sales people who do not try to over sell you.
Good
The staff was attentive and helpful. We were pleased with the selections we made.
staff were very friendly and helpful every step of the way! I would definitely buy from them again!
Recently downsized and needed to buy smaller furniture. Mary guided me through the store and found my style and some bargains to boot. Some items had damage which we were able to deal with and I left so happy that I returned several times to add to my decor. Ju real good customer service!
Ashley Home Store has been my Go-To to furnish my home in payments over time rather than all at once, same as cash (no interest), many times. We all work hard, and yet if I had to do it all at once, it just couldn't all happen. Thank you, Ashley!
I think the furniture here is of questionable quality. Did not buy from them.
For additional details on the offers on this page, click here to learn more.
0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.