Ashley Quincy, IL 62305

My husband & I upgraded our couch & we were so pleased with the customer service we received from Scott Berryman! He was so helpful & made the whole process easy. Highly recommend working with him!

Recently purchased a 3 piece sectional and we would highly recommend. Scott and the entire team were great through the whole buying process. They kept us well informed about supply/shipping issues and set expectations accordingly. Clearly explained all our various options for purchase/financing/warranty/etc and made the entire process hassle free. Would highly recommend

Expensive but great service from employees.. very helpful..

Love how nice and clean everything is and the staff is nice. I dealt with Ray and would 1000% recommend going through him for anything you need.

I had bought a 4 piece couch set in 2019 and had bought the warranty Ashley pushed during the sales process to protect my furniture. Trusting Ashley and their quality products - I bought the warranty. Fast forward to July 2021 my pet unfortunately had an accident on 3 pieces of my furniture. I filed a claim with GBS and it is now almost November with absolutely no resolution in site. I’ve called the service department several times just to get a response they will reach out to GBS and get back with me. The warranty is a JOKE. I am now being told the pet accident may not even be covered because of some loop hole in the policy. Not only will I not ever recommend buying this warranty service to anyone but shame on Ashley to even offering it. They are aware of how bad the product is and still continue to encourage their customers it is in their best interest, which it is not. With a simple Google search I quickly have found I am not alone when it comes to having a horrible experience with the warranty plan or Ashley Furniture services. I have included just a few recent Yelp reviews from people who made the same mistake as I have. Ashley, you have lost all of my trust as a buyer and brand advocate of your product. Hopefully this is an eye opener as your customers are speaking out and you soon ditch the garbage warranty services you are persuading your customers to buy.

Tyler was amazing!!!! He found the pieces of furniture I needed. He acted quick and made it happen. He was so self explanatory and had a great line of communication!!! The customer service I received was beyond my expectations!!!!

Everyone has been really nice to us and very helpful. They truely stand behind their furniture. And a special thank you and deep appreciation for Jessie Hoosier and his crew. If you were smart you definitely buy from these people. Thank you to everyone that works there. And God bless you.