Ashley HomeStore Rockford, IL

Ashley HomeStore Rockford, IL


About the store

Here at the Ashley HomeStore in Rockford, Illinois, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our incredible customer service, beautifully appointed showroom, and knowledgeable staff to guide you through our store and provide you with the best selection that fits your style. We have been your go-to furniture and mattress store in Rockford since 2006. Our dedicated and experienced sales team is committed to being your trusted home partner and they pride themselves on their selection and knowledge of mattresses and room packages to fit all price ranges. At the Rockford, IL Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us near the Clock Tower. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
3.8 Star Star Star Star
(25 reviews)
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Very upset that I saw an ad this morning went in to look at and purchase item if I liked it. Price was higher and I've always been taught that is bait and switch. Advertised item for one price then raised it in store. Was also told what I wanted was out of stock and was offered another product at higher price. Typical bait and switch. Will never recommend them to anyone again. Just to let you know had bought a sofa and two recliners the year before.

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I’m very happy with the excellent service that I received at the Rockford Ashley Homestore. Sandra A. Was very patient and helpful when I explained what I was looking for, and made sure that I received the best deal possible!! I have sent anyone I know that needs new furniture or bedding to her because she’s amazing at her job!! Thanks again for everything Sandra, you’re awesome!!!!

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They have different prices for furniture, The cheap furniture is very cheaply made, might as well make you own furniture

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Bad customer service

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Muebles muy bonitos 👍👍👍👍👍👍

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If I could give 0 stars I would. After attempt 4 yea that’s right attempt 4 I still have another couch delivered that is BROKEN. Been back and forth going on over a month trying to get a couch delivered that isn’t broken. And wow Brian the sales manager wow avoid him like the plague. Hangs up on you 24/7 doesn’t care about fixing things. Claims he’s the manager when Tess is the store manager. This store is garbage. Can’t deliver furniture without it being broken. Don’t care about their customers at all. Run from this place.

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Sandra is amazing and knowledgeable. She made my shopping experience truly easy and enjoyable. I highly recommend her!!

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Went to the Rockford, Illinois Ashley Furniture Store looking for a love seat and recliner. Had the pleasure of having Kathleen as our Sales Associate. She was VERY professional and did not "stalk" as some associates do and was very helpful. I ended up purchasing a love seat and recliner and my sister purchased a new mattress and box spring. We met my niece for lunch after and her and her husband went to Ashley and asked for Kathleen and ended up purchasing a table. If it hadn't been for Kathleen, I don't know if I would have purchased at that point! Thank you Kathleen for being so wonderful.

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We had a great shopping experience at the Ashley Store in Rockford. Rose was a dream to work with.

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Shopping was great. Ben was a great salesman. BUT their delivery is BS!! Scheduled a delivery for a AFTERNOON and now will be sleeping on a bare hardwood floor in my new home because they scheduled the delivery without looking at the notes for an AFTERNOON DELIVERY!! Will NEVER COUNT ON AN ASHLEY STORE EVER AGAIN AFTER SPENDING $5000+ in their stores!!! VERY UPSET AND DISGUSTED

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Rose was very helpful with no pressure and very informative. Terrific shopping experience for a substantial purchase

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I recently purchased a Tempur-pedic mattress from Ben. He was very very knowledgable and helpful. I also purchased the Porter bedroom set which he recommended. The delivery drivers were very respectful and nice. I highly recommend Ben for your furniture needs!!!

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Thieves. We wont ever being doing business with this company again. We had them attempt to deliver a bed and frame but, the frame would not fit up the stairway. While one of the 3 men went upstairs to retrieve an iPad device they left, he robbed us. He stole a firearm that was stored in a case in a closet. After the police were contacted, an investigation was done that basically went nowhere as nobody from Ashley was willing to cooperate with the detectives and right this wrong. When I went into the store and spoke with the manager about it, she claimed that they were not responsible for the theft because they use a 3rd party delivery company. When I told her that was BS because the delivery crew pulled up in a Ashley truck and wearing Ashley uniforms, she stated that there was nothing she or the company could do and that I should leave it up to the detectives. A second attempt at delivery was scheduled and I spoke to the delivery company who stated that the same 3 guys would be coming back since each crew was assigned a certain area that only they covered. The detectives were notified and officers were placed inside my home and around the neighborhood to stop the men and question them after we verified they were the same men. Unfortunately, 2 different men showed up in a plain box truck and still couldn't deliver our bed or get us any closer to getting our property back. This has been by far the worst experience I've ever had with a company who would neither take responsibility or take action to right the wrongs that were done to us. I would highly suggest not ever doing business with Ashley Home Store unless you want to be robbed and taken advantage of.

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Great sales staff. Very patient with a person who can't decide on what to get.

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