Ashley Store | Rockford, IL 61108

We bought our table there and had a very nice salesman, Mouser Abedrabo really take care of us. He answered all our questions and really helped us out. It was a pleasure working with him.

Lillian Peoples was very helpful in finding what I needed for my husband. I will recommend her to all my family and friends. I really appreciate everything she did for me today. God Bless her🙏🏻

Always Friendly and very helpful salespeople! Lovely selection of furniture.

Very pleased with my purchase & appreciate the professional and friendly service!! Looking forward to returning soon.

The sales associates were knowledgeable and helpful without being pushy. They helped me find exactly what I wanted and delivery is fast.

Had the right sales person: Logan.. Knowledgeable, attentive, not pushy but helpful with our purchase. Glad we stopped in and ended up buying there

Logan was amazing! We ordered a bed from bed, bath and beyond with a terrible experience. It was an Ashley furniture bed, Logan was able to help me order the correct piece and told me they would beat a competitors price! Noting that for future reference! Thanks again

Best customer service rep

Great experience! I was helped by Mousur, he was very helpful and found exactly what I was looking for.

Friendly and helpful. Answered all my questions and were not pushy.

Friendly and helpful customer service. Pricing comparable to other furniture stores. I would recommend checking out Ashley when looking for home furnishings.

Staff was helpful and patient

We had a wonderful experience working with Gabriella! We will definitely be back in the future. Thank you for everything!

Had a great experience with Logan. He really went out of his way to help me find exactly what I was looking for and went above and beyond to make sure I had a good experience.

Bought a new recliner for my husband. Got exactly what I wanted at a great price!! Logan was excellent in helping me with the transaction. Very knowledgeable about new fabrics and furniture groupings recently received in the store. Store Manager helped with some technical issues and everything fell into place!!! Definately shopping there again soon!!!!

Nice store

Great experience with Lionel. Great selection

I want to say that our sales person, Mousur Abedrabo did an excellent job in helping us find the right chairs. Thank you!

Chris was very kind and easy to work with. I appreciate his patience with me. Looking forward to my new bedroom.

Store has cheaply mades furniture. An example of their sale tags- states that the price is $13. You have to look close to see that it's $13 a month for 60 months. It's cheaper to pay cash than do a payment plan. And the employees are vultures circling around you like you're about to expire.

Sales Rep and Manager were very knowledgeable and accommodating and made the whole process very easy.

Lillian was a great help and patient with us as we were looking several pieces trying mix and match. Only issue we had was a mistake in pricing but was rectified quickly.

Our sales lady was very helpful

Some man named Johnny was very rude. Despite me saying no thank you we didn’t need help he went ahead and talked to my kids and my family while we were mid conversation. I politely told him multiple times no thank you for assistance. He then called me hostile. His behavior was unwarranted.

Ashley was great!!

Very nice people to talk to and to deal with , I was very satisfied . 👌

Great service!

My experience with the store was incredible! They worked extremely hard to get me a sofa in my price range and worked for comfort. I couldn't ask for a better experience. Coming back for sure.

Everyone was helpful and very knowledgeable.

Chris was very helpful and professional.

Excellent customer service! Mr. Abedrabo was attentive in what our needs were and personable to speak with. He made the whole experience easy and enjoyable! We will be repeat customers.

I would highly recommend Logan Garvey at Ashley Furniture. He was very helpful without being pushy and knowledgeable. Ended up buying a dining set. I will look for Logan next time I need help at Ashley.

Had an amazing and knowledgeable sales person (Nate Paganucci). Sold us the most amazing Tempurpedic bed and zero gravity couch. Was a wonderful experience.

Just purchased a brand new living room set that’s beautiful! Thanks to the great Ashley team & special shout out to Nathan! We do all of our furniture shopping with you guys. Never a bad experience! Thanks again!!😎

Here I sit on my own Ashley sofa. Writing a review about our amazing experience buying furniture for our sons wedding gift. Special thanks to Amy Carratt for all your help in making our experience awesome!

Excellent sales service; expert in the area about which I was inquiring. Purchase process very smooth and quick.

Great service! Excellent sales person and most helpful. Manager was congenial and easy to deal with! Hopefully the products will be as good as the staff that provided a very enjoyable sales experience. Thank you to Ana and Lionel.

Sales person was very patient and helpful. She was knowledgeable on the products and listened when I explained what I was interested in.

Everyone was very kind and generous! Lillian and Oley (spell check) answered ALL of my question and were very patient. Thank you! I will be returning!

Lionel was very polite and knowledgeable about the type of furniture I wanted very helpful. Was very satisfied with Ashley’s prices and discounts. I was smiling when I left the Ashley Store . Thanks to everyone at the Rockford Ashley Store .

Service was great, the two people that helped my husband and I were awesome, but problem is, they ruin your credit even when they have signs all over the store that they don’t, they try to tell us that a couch and loveseat were 14 grand a piece and then when I asked about if they came as a set got told “ no you have to buy separately” when in reality you can buy it as a set since the back of the sign for the future saids you can.

Nate P. At Ashley's is a incredibly knowledgeable and helpful. I Drove all over town for a specific table and barstools, Ashley's was the only quality choice in town. Nate was able to get me what I wanted and at a great price. Next time I'm going to Ashley's first. Thanks again Nate. See you in May for my Tempur pedic mattress!

Absolutely loved Amy, so helpful and not pushy. My experience was lovely and satisfying 💕💕💕 Thank you so much 😊

Did not like a $1299 mattress. Didn't feel the same as the one tried in the store. Slept on it 1 night and was not comfortable. Went back to the store. And they said no refund or exchange. Once it was delivered. Was told it was in the contract signed before delivery. This should have been pointed out by the salesman or the manager. And it wasn't. So I am stuck with a mattress I can't use.

❤️❤️Johnny & Chris did a AAAAMAZING JOB‼️‼️Helping me choose furniture sets,dining room & living room sets theres sooooo many to choose from i literally couldnt make my mind up on which one i wanted change my mind a thousand times lol ..Literally took me hrs to decide they were very patient helpful & understanding just wanted to make sure that i chose exactly wat i wanted n was gone be happy choosing it thank u so much Johnny & Chris yall really make my day keep up the gud work❤️❤️❤️

Bought a sectional from Amy. She was Phenomenal and was superb with design and styling. Johnny the manager was also super sweat 😉

Professional and a pleasure to work with

Excellent customer service. Great merchandise.

The people there were great, very helpful and made the buying process easy..I highly recommend Mousur. He is amazing

Staff was very accommodating and friendly. They also were very helpful finding just the perfect sofa and loveseat for me.

Great store with helpful sales people. Thanks Nate!

Sales people are awesome. Very attentive and willing to work with you to get what you want. Friendly people throughout the store and through the whole process of buying.

Excellent service and communication.

Had a fantastic furniture buying experience with Nate yesterday. We were pricing out living room furniture and found a sectional that was perfect for our family. Nate offered us a great deal and was able to sell us a mattress set as well. Looking forward to working with him again soon.

Worst customer service I have experienced in years. Apparently my table that I paid for was discontinued but the chairs were delivered. When I called to speak to someone at the store I was treated very poorly. Chris would not help me at all, refusing to let me talk. Put me on hold twice to the point I had to hang up. Message were sent to the manager Jonny for 3 days who never called me back. I took a day off work to go down there & he met me with an attitude that he could care less about his employees rude attitude’s because he has one as well. I have bought tons of furniture in my life, never had such a horrible experience as this Ashley Furniture. It’s a shame because I love Ashley items. I would suggest customer service videos be ran day and night for Chris & Jonny !

Logan was a huge help in our decision making process.

Nate was very helpful and demonstrated a professional attitude the whole time. Provided multiple options to choose from and made sure I got exactly what I was looking for. If you’re looking for someone who’s gonna provide you with the best customer service, Nate is the guy to see!

I found what I was looking for in Ashley only that the person who attended me was not so kind he thought that why I was wearing work clothes I couldn't buy or pay for something from the store he was rude and left me there for a while because a beautiful girl appeared even my wife got upset eh we were going to complain to the manager for what we were going through in the store in the end we bought what we wanted another very friendly boy arrived nothing to do with the first boy bad experience in the store

Great friendly service. Huge display of products!!

Ordered a couch in January that I was told would come in three weeks. It took three months. When it was delivered, the delivery guys had me inspect it upside down and told me about a tear on the back which I saw. They said they’d have a tech call me to fix it - they called and the call dropped. Never called back. I’ve since noticed the arm on the couch was broken. Conveniently, the inspection was w the couch upside down. I have texted and left messages and have not heard back. Just notifying anyone- I haven’t had this experience elsewhere. Meanwhile, I have a broken couch that took 3 months to get !

I appreciate the time, patience and detail that Grant went into with me trying to decide what I wanted/needed!! Great salesman and store in Rockford IL!! I look forward to seeing my beautiful new furniture in my home!! Janet Wright-Kelley

Logan, who was my main design consultant, was extremely helpful in my furniture purchase. He listened to me, gave recommendations, and was extremely patient. I highly recommend Logan.

Went in know what we had an idea of staff was great. Bought a couch simple quick process

Salesman Grant & manager Johnny veryfriendly, knowledgeable, great men! Stop in & see them! Not pushy to sell but willing to work with you so you get what you want! Great job guys!

Angel was welcoming and helpful. I will return!

I purchased a four piece modular couch and two of the pieces were damaged either before they were delivered or while they were being brought into my home. It took a month for the repair tech to come out to my house to fix the issue. They didn’t bring replacement modular pieces, they sent replacement fabric and tore the couch apart and put new fabric on In my home. The tech that arrived did not appear to know what he was doing. He brought a blanket with him, which I assumed he was going to rest the pieces on as he worked on them, but instead the blanket stayed balled up in a corner while he flipped the pieces onto my hardwood floor, which caused more damage to other parts of the fabric on the Modular Pieces. When he was done, he left a pile of garbage in my living room, as well as roughly 2 dozen staples strewn across the hardwood floor that my dogs could’ve easily ingested which would’ve caused untold internal injuries for them. I don’t ever want these people back in my house ever again, and I will never ever buy anything from them ever again. Steer clear of this place. You will be happy that you did.

Lillian Peoples was my sales associate. She was amazing. She had the answer to all my questions and she was not pushy at all. I would definitely come back

(Translated by Google) Very good, fast and efficient (Original) Muy bueno, rápido y eficiente

MOUSUR was awesome to deal with!!! Went out of his way!!

Customer service in the store was outstanding. I was very surprised @ how much lower prices were online as compared to in store for the Sam item.

Great service and quality outstanding

I was able to purchase some new furniture. I had a very good experience. Ana Hernandez explained everything and made my experience very smooth.

Very great service and very friendly employees I can’t wait for my dining table

Colin is a gem! No pressure sales and so kind and friendly!

Angel did a great job of helping us find the perfect power lift recliner for my father-in-law.

On January 6, 2023 I bought a dining room set and it was delivered Jan 16. A couple days later I noticed masking tape around one of the legs. I started pulling the tape away to reveal a crack. You can see the tape and crack in the photo. Called Ashley’s, they sent a replacement part and schedule a tech to fix it February 29. Tech was supposed to contact the day before with a time window, never heard anything. When I called on the 29 they said the appointment was pushed to March 1 and that someone would call that night for another time window. Never heard anything. Called today to see about a time and they say the appointment was never made. So now I have another appointment for March 14. I regret shopping here. Use to love my new table now I just feel bitter when I look at it.

Mrs. Peoples was very professional and helpful. She did an excellent job and we were very happy.

We looked at many items that would support our new large screen tv and our salesman, Angel , was extremely patient with us showing all available prices and delivery dates! Will definitely recommend and will purchase there again ! 5star. John and Linda

I had an absolutely fantastic experience with the young man who assisted us yesterday and today. His great sense of humor, genuine interest in us, and ability to remember our names made working with him a pleasure. He provided exemplary customer service, balancing helpfulness with respect for our space, which is often rare. His friendliness, patience, and down-to-earth demeanor truly made our shopping experience phenomenal. Ashley needs more people like him; he made shopping in person enjoyable. Thank you, Sabiti!! TnT

Professional, clean, workplace, personable and work done in a timely manner.

I called early last week about a living room set. It wasn't available, though it was in my cart. I spoke with Angel, and we talked about coming in to do a price match on something else. I got an alert that i could get the love seat. So, im like screw it. Let me see how long the wait was for the sofa. My heart was set on this sofa set. I called back today and spoke with Angel again. So, I'm explaining to him what I see online. He tells me he's going to call me, just let him look at it. He calls back and informs me that there is also an ottoman to the set. I say no to it. He say OK just wanted to make sure. Let me call you right back. The next call was to inform me that my order was ready. All I had to do was pay online. If you in the Rockford area looking ask for Angel.

Grant was very helpful friendly and professional we enjoyed his customer service

I was shopping for loveseat n I wanted one in sales add. So didn't have any I asked about. I purchased one n wanted recliner to match and I was folded it was priced wrong. So I didn't get it. The insurance plan was almost same price as the love seat. I sure hope quality is good. Saleman was polite

Very helpful and courteous

My salesman was fantastic and explained everything in detail. However even after I scheduled the delivery with the store I was called at 8am twice and 3 more times in the evening instructing me to schedule the delivery I had already scheduled

Loved working with Gabby! She was so helpful and love her personality! She let us look without hovering, and was there when we needed her!

We appreciate the time Gabby spent with us. She is an excellent salesperson. We are thankful for her care for us.

I went into the store to purchase an item with a gift card I had received from Ashley Furniture (a reimbursement for an item they lost when it was being delivered to my home). This is the THIRD time I've come to this store and it honestly gets worse each visit. This time I was told I'd have to wait until their manager was available to do the quick sale (since no one in the store was able to assist me). I waited a while and realized the care of their customers is irrelevant to the salesperson they simply want a sale. I do NOT recommend this establishment to anyone and hope when I finally am able to redeem my gift card the process goes smoothly. Especially since I have been trying to redeem it since 2023!

Grant Roush was a great help! Thank you for helping us find our dream couch

Sales associates was very friendly and very patient with me and gave me all the details I needed for my purchase!

Patti was very helpful and friendly with our purchase.

Nate was great! Helpful and fun to work with, as was guy with glasses... didn't get his name, but Both very helpful, professional. Glad we came to Ashley's!

Had a letter stating that the furniture I wanted I could get for $699.00 - ended up with being charged $980.00. Brought it to thei attention and got the run around about being the wrong couch and I would have to change payment plan and then told I received a 20% discount which I never did and then told I received a 5% discount, which I never did. I think they totally try to deceive their customers. Not shopping at a place you can’t trust.They automatically added in a protection plan for $230.00. Told them I didn’t need it and then the manager comes over to try and talk me into taking it. Said again do not need-total mess!!!!

Another great buying experience at Ashley of Rockford! Go see Angel and he'll take care of you.

I was very satisfied with my experience at Ashley Store, very excited to get my furniture. Thank you

We had the best service at Ashley Furniture today! Mousur and Sabiti were professional, not pushy and extremely informative. We got a great deal on a Tempurpedic mattress, an adjustable base and a tv stand. I appreciate everything they did for us. When we are ready for new living room furniture, this is where we will buy it! Thanks guys!!!!!

Smooth experience. Details explained and answered questions.

Beautiful store! Salesman was very kind and helpful! He was also new on the job. The issue I have is while the salesman was struggling with the flawed computer system the management and senior sales reps found it fitting to watch him crash and burn rather than help. The salesman did very well and should be proud, his peers should be ashamed. Their desire to make him suffer wasted my time. Very disappointed from a customer point of view. They threw him and us under the bus.

Really nice friendly and efficient

Christopher was very patient with us. He answered all our questions and would give us space to wander. Finally found our perfect dining set. Thanks Christopher

3/12/24- Received generic email. No acknowledgment of my specific case requesting delivery fee refund. Looks like AI. 3/12/24-AI voicemails daily with same recording. No one picks up or calls me back. I am being harassed. 3/8/24-Received another VM from a Sharon H in escalation department, but they will not pick up phone or return my 5 return phone calls. Another example of one-way communication only, as you cannot reach this LLC company. I still have not received contact regarding letter from my attorney which included my request for refund of my $200 delivery fee. DON’T GET DELIVERY. DON’T BUY HERE!! NO REFUNDS. Damaged furniture, no customer service (only outsourced delivery). Sales reps will send you back out of the door saying they can’t help you because delivery & customer service (which doesn’t exist) are separate department. Sales rep won’t answer emails, store manager never created ticket as promised. I will be going back to day one and posting individual reviews sharing each step I’ve taken (over 6), with whom, including the status of the no response to my attorney’s letter. Will do this without end date until someone confirms refund of my $209.99 delivery fee before replacing this bloodied, ripped and marked furniture. Will consider removing this review when delivery fee refunded and furniture replaced.

Super friendly and very helpful

Great experience! Thanks

Patty went above and beyond to help us purchase a lift chair. My husband just had a foot surgery and we needed a lift chair fast. She helped us get the chair we wanted ordered, paid for and set up delivery fast, all without going to the store! I highly recommend Ashley Furniture Store in Rockford, IL ask for Patty!

All options were review, staff was friendly and professional

Grant and staff were great but after purchasing couch they force you to either pay for $500 delivery fee or pickup from warehouse in romeoville. An option for pickup at the actual Rockford store would be nice.

Angel was amazing in helping my wife and I select and purchase our new couch.

Good information on the product. Overall a good experience.

My overall experience was excellent. Lionel was very helpful and responsive with my online ordering transaction. The updates on the delivery status, including being able to track the truck, was awesome. I will certainly order from Ashley again.

Anna was great made it easy to purchase our bedroom set and mattress.

After looking around at several different places, the sectional we found at Ashley was the best buy for our family. The color & layout was exactly what we were looking for & we have an option to add on to it if we chose to in the future. Thank you for everything

We have made several purchases with Ashley Furniture Store. The sales associates are easy to work with. We will be a repeat customer.

Ashely team was very prompt and kind helping me with a great purchase highly recommend.

fabulous couldn’t have been any better!

Patty helped put a lot and made things very simple and easy for me

Sales staff was very friendly. Ana was very nice and great to work with.

Gabby was fantastic, willing to assist, and patient in the whole process!

Great help with Lilian!

Grant was a super guy, very helpful and made making a choice in furniture a piece of cake! I told him my budget and what I was looking for and he lead me in the right direction! Super friendly and courteous service! Will definitely return in the future! Thanks again!

service was excellent and Grant Roush was knowledgeable and helpful!

I had a very positive purchased today with the assistance of Patty and Mousuir. It was enjoyed and will be back in the future when we need to purchase more items.

Lillian was friendly, professional and attentive. She helped me find the exact item that I wanted. I am happy with my purchase.

Absolutely the worst furniture store ever. Buyer beware and take caution as they can't figure out how to deliver furniture on time and the left doesn't talk to the right. We were well prepared to spend over 10k at this store but glad we found out they don't know what they are doing. We will be taking our business somewhere else.

Lillian was personable, professional, and helpful in finding the item that I wanted.

Very helpful in finding a unique piece of furniture

Fantastic, I appreciated my sales person, she made me feel very comfortable. I would definitely shop with you again 👍

Staff is friendly and approachable. However, they are super expensive for quality of their furniture. Only upside is that they have affordable finance plans. For someone not looking to finance, you might want to save your time.

Grant was great to work with! He was very patient with us as we were making our decisions and helped us throughout our purchasing path

I had the good fortune to be met with an associate who met my every need in choosing the right mattress for my specific needs. Grant led me through the entire process with ease, great knowledge and explanation, patience and personalability. He took note with each mattress my comments so that by the time we'd made our way around, he reminded me which I liked and why. 😅 This helped us narrow them down to choose my new mattress. Thank you so much, Grant! If I decide to return next year for a loveseat I'd like to with with you again! (Let me know when there's a big sale!) Merry Christmas! 🎄☺️

Over all a good experience. Showed me everything in my price range.

I was treated with respect and Angel was very helpful. I was able to purchase what I needed. Very grateful and happy. I’ll definitely buy more after I pay off my current purchase.

Wonderful and spacious place to shop!! A variety of appliances and furniture. Great salesmen and women. They strive to make it a wonderful and easy traction!! Highly recommend!! They are prompt, direct, and honest. Polite and respectful. Angel helped us out!!

No one asked to help me the whole 40min there. Prices on high end

In store service was absolutely great for ordering! Delivery was great until our driver pointed out that 2 out of 4 of our barstools were delivered in a condition other than brand new with rips/flaking in the leather. He stated to call customer service within 72 hours which I’ve called twice now and they are trying to send a technician out to repair the bar stools. We want these replaced, not repaired. We ordered new and expect new condition. We haven’t even had these for 2 days and it’s already a hassle. We may have to rethink ordering anything in the future if customer service does not make this right. Super disappointing this is how customer service is choosing to handle as it is making this purchase experience less than desirable.

Friendly atmosphere and great sales. Thanks Grant for the help

This is the 2nd time we purchased furniture and were promised a delivery time only to be delivered 10 days late. We even told the salesman to not promise a date just to get the sale. He checked the schedule and promised us it was in stock and gave us a delivery date - again, 10 days late - (just to get the sale). Then when it arrived the frame was bent - so disappointing. We’ll see how fast they respond. UPDATE; We finally received a replacement and the new furniture has issues as well . It took almost two months but they did replace one of the two pieces. I really believe the issue is a quality problem at the manufacturer and would like a full refund including the extra warranty that we purchased. So disappointed.

I got approved an the sale associated was excellent

Mark helped pick out furniture and we were very happy with him. And all will be delivered b4 Christmas.

Both people were very, very friendly and nice to talk too Got us a great deal on some recliners will definitely be back

I got a good couch for a decent price. Delivery was quick and professional.

This isn't a review about the product it is a review on the fact that you guys decided to put the picture of what it is on the box!!! Any other time fine, but during the holidays use blank boxes because now my daughter's Christmas gift is ruined.

Giving a 2 star only because we had problems with Ashley of Rockford to cancel the purchase and refund our money and did 4 days later after we requested a refund Slumberland of Rockford sells Ashley It pays to shop around !!!!!

Marissa was very helpful and a pleasure to work with today. I think the table we purchased will be a nice addition to our lounge.

Marissa was a pleasure to do business with. She is very congenial and informative which made the process of establishing credit and purchasing product all within 60 minutes.

(Translated by Google) Very good service. Good people and a tremendous person, the Manager. (Original) Muy buen servicio. Buena gente y tremenda persona el Gerente.

We had a great experience. Our salesman Mel D took the time to show us everything we asked to see and was very helpful, pleasant and knowledgeable. I would recommend checking out Ashley Furniture for your next furniture purchase.

Our sales guy Monster was very patient and understanding with our thought process and thats why we made a choice to go with Ashley. He made us feel like we were making a purchase with a family member. Great product and great service. Thanks!

Marissa was very helpful

Delivery was great ! We did notice a small dark spot and they were able to help reporting it so it can be fixed. Love my new sofa 🩷

Sales person was the best Omar

Marissa is exceptional to deal with. Will go back and purchase from her again.

Found the sofa sleeper I wanted and love the color. Salesperson was great and very nice! Thank you so much!

I wasn't happy how they go about the price matching , in the long run it was gonna cost us more to price match , so we just went to the place that had the couch for the lower cost and got the warranty and everything for what Ashley wanted just for the sofa!

I only gave one star because you have to! Horrible they lie bout delivering time just to make a sale it's happened twice there now to us! We have a second chance & they still did same thing quality isn't even that great eather so for the lying & confusing experience we cancelled the order 2.100 couch she lost her sale forbeing dishonest ! Stay away

Great price, quality furniture. Delivery crew was great.

Very helpful and patient in us deciding our purchase. Lillian did a great job!

Friendly staff, made it easy to place our order.

Price is store was 600 higher and they will not refund the order I just placed. I am given numbers that don't answer or are automated. Deceptive practices

Very helpful and nice

(Translated by Google) Ana Hernández has a lot of patience and is a very good salesperson, if you are interested in buying, come and look for her. Thank you for your attention Ana (Original) Ana Hernández tiene mucha paciencia y es muy buena vendedora, si están interesados en comprar vengan y busquen a ella. Gracias por tu atención Ana

Customer service horrible, if u have a problem with delivery, or product, no # no one to call, go to store, they give u a run around, can't get my table fixed, bought the extra warranty lol ,horrible place to work with

Bought a sleep number bed over Labor Day weekend and there was supposedly giving away with purchase a $300 gift card or a water cooler! I got neither one and they keep telling me to wait before I can get anything? Well it’s November and I keep getting the run around 😡 I gave it a two star because the guy who delivered my bed was so helpful (Carlos) as for the gal that’s supposed to help isn’t! I will not buy there again !!

What a wonderful experience shopping here. Grant was so helpful, he let us test things out and was not pushy at all! We ended up purchasing a beautiful dinning table! Grant and Manager worked well to get us a deal! Thank you both for your customer service and friendliness.

The sales part of things was fine. Unfortunately it seems that is where all the focus is. We purchased a floor model and we’re assured that the merchandise would be ready for us to pick up the next day in the loading areas. 1 hour before we arrived we called to remind them of our arrival(as we were advised to do). Once we arrived the warehouse staff had no idea who we were or why we were there. Even though the sales individual assured us the items would be moved to the warehouse, we located them still sitting on the showroom floor. Warehouse advised we would need to wait for them to get to them or come back. This was the time we made arrangements for having a truck and this had to sit for nearly an hour. No apology. No apology call the next day. We will not be back to this location based on the follow through customer service.

We bought a couch here and they talked us into the extended warranty. When they dropped it off it was broken and I called to tell them and they said it looks like we broke it so the warranty wont cover it but to contact the extended warranty we bought. I contacted them and they said Ashley furniture never turned over any information that we bought the extended warranty despite it being on my receipt. I have called multiple times and ashley furniture keeps referring me back to a number that is supposed to help me figure out why I paid for extended warranty and they cant find it, and the number after saying they have looked into it hasnt bothered to text me back or respond to any of my other texts asking what they found. Just seems like a huge scam. Go somewhere where customer service lines can actually help you and dont have to refer you out to every other place that you cant get in touch with. They clearly dont care about customer service only getting your money.

The sales person Angel Jimenez was excellent he showed me all the the things I was looking for and I really appreciate it he is a great sales person very nice thank you.

Excellent customer service and price match guarantee

Gabby was our sales associate and she was very helpful and attentive to our needs. We liked her especially because she was not a high pressure or pushy sales person. She gave us her business card and said when your ready give me a call. We left the store and came back within an hour after we had time to think about it. Gabby was very pleasant and friendly.

Can’t wait to see how this goes I paid for my furniture just 1 dollar which is awesome the people explained everything just right no confusion I recommend going there if you’re looking for furniture GO TO ASHLEYS 😊

If you want terrible customer service, cheap junk furniture that last a couple years this is your store!

Grant was very helpful, very knowledgeable and super great to talk to. Thank you Sir for helping us out today. We really appreciate it!!

Mansour is always the best salesperson to deal with.

I ordered a bedroom set from them and the mattress I got gave me an allergic reaction. I’m breaking out in hives. I had to go to the doctor. They want even exchanged the mattress because I didn’t have a warranty . I’ve had the bed 2 weeks. I will never shop at this place again. The customer service lady sucks she was pretty much calling me a liar.

Outstanding!!!! Best customer service available! Why? Needed to buy a low profile Sterns mattress foundation quickly to replace high profile! I initially called 1 800 number and then realized they had a Rockford store - hung up and called them. Gabriella answered the phone and within 5 minutes she listened to my need and processed my order. It just kept getting better! They had a foundation in the distribution center and it would be delivered in a few days. Other stores in area were quoting weeks - months or didn’t know! Simply put- very apparent they were not interested or wanting to waste their time on a mere $350 sale!!! Gabrielle explained how to pay with the link she was sending. She called me back to confirm the store received payment and we were good to go and proceeded to thank me for shopping with Ashley! Truth be known I could not thank her enough. Just when u think this is best customer service business you have ever encountered - I get a call from a friendly voice saying this is Ashley Furniture on line representative and we are sorry we missed your recent call. It took a minute for me to realize this was the 800 call that I hung up after deciding to call Rockford directly. I apologized and explained what happened! She was glad Ashley could help and my need was taken care of! So two perfect employees!! Ok - Ashley Furniture Store your customer service in Rockford and 1800 are over the top! Perfect! Flawless!!! Thanks again again and again!!!

Great

The experience with the people at the location was great, I just have a problem with the quality of my furniture. I don't expect them to last forever, that would be inexpensive but quite boring. What I do expect is for them to not rip while I'm sitting down on my couch. Then while trying to make an accidental claim they say it is a wear problem problem not an accidental problem so they can fix it or help me with it. Thanks guys!

I enjoyed my experience of shopping at Ashley furniture store in Rockford. They had the sofa and loveseat I was looking for at a great price. Can't wait to get it!

I have rented many houses and been through the whole process many times. This was by far the most convenient and pleasant of them all. Ashley has responded to every email right away which was amazing. I highly recommend AMH. Every person I have had contact with has been great. Thank you for making this such an easy process.

We are so happy with our experience. We were able to the perfect couch for our living room. Sales man were great and very helpful.

The sales personnel was great. Delivery was in 2 days. I will be back.

Wow. I had to take my own bed base home the next day because they had to get brought in from Chicago burbs. Got it home and it wasn't wired correctly which was the point of getting it home . Took 3 days for delivery of the mattress not to bad but they wouldn't deliver the base with it. 3200. For just a singleXL MATRESS ALONE. TEMPERPEDIC CAME and fixed the base wiring that was totally screwed up. Ashley should have both bed and base together!!! I had to pay for delivery. I will not shop there again.

Nice and good. Excellent

My sales guy was really helpful

The guys let us take time to pick our mattress. They were not pushie.

There isn't a button for ZERO stars so I had to choose 1 ..My grandparents and family members recently bought a recliner over 700$ for my grandpa's birthday ....we live an hour away as well ..When they recieved the recliner at home they realized it was broken the actual structure of the recliner making it inoperable ...So of course they wanted to return it and they wouldn't let them return it saying it was As is ! Disgusting way to do business ... taking advantage of the elderly ...DO NOT SHOP HERE ! Unless you enjoy being screwed out of your money ..My grandparents are in their mid 70's and are on a tight budget only to be screwed over ...Not sure how the people in charge there sleep at night or look in themselves in the mirror ...Sickening ! Called for 3 weeks now and the manager just messages my grandma back ill get back to you and never does!

Everyone was very friendly and helpful.

Grant was great! He attended to our needs and wants. Helped us choose the right living room set that was perfect for us. He did not pressure us at all. We ended up leaving to measure our living room to make sure the sectional would fit. Came back and bought it. Thank you Grant Rouch. 😊

Grant was Awesome so polite and definitely explained things so Perfectly I definitely will be back to shop for more stuff and I hope I can have Grant help me

Great prices, quality product and excellent service!! Ashley rocks!

FRUSTRATING! Spent over 4,000 on a mattress.. took a day off work for the delivery & it NEVER came. No call regarding it.. tried calling the store & it’s all automated.. can’t get through to a real person from the location.

I knew what I wanted so when I couldn’t find it on the floor, I was able to have a team member help me. His name was Mell. I had a very good experience. I was able to place my order, and I am looking forward to receiving my dining set.

The absolute worst place to do business with! The associates at the Rockford location are only interested in selling, they don't care about your comfort, affordability or time! Went there to purchase a sofa and ottoman ONLY, i found 1 that i liked so i told guy my budget and how much I had to spend, he tried to sell me everything besides what I wanted and kept trying to get me to add on more things. However I end up putting him in his place and setting the tone for what I came for got everything set up for delivery and all & they changed the delivery date 3 times. I got fed up I just canceled the whole thing don't play with my money or my time. I'll go somewhere else. Also the 5 star views has to be from the corporate office cause this location in Rockford illinois is a joke! Zero stars if I could. & the robotic responses to text a number for assistance is hilarious & ridiculous!

salesman was very knowledable about what i was buying showed me what i asked for and some others that were close do i could decide on the right one for me . It was a jou dealing with him i was in and out very quickly and on my way

The service was great here. They were there to answer questions without pushing things on us. The selection is good and regularly changing. I just wish they had more manual recliners. The power recliners are so slow!

(Translated by Google) Excellent customer service (Original) Muy buena atención al cliente

Very poor customer service. I have made purchases here before and have never had any problems. Didn't seem to know what they were doing and had to hunt down an associate.

I felt deceived on the price and decided against Ashley. The new associate, Grant was friendly though.

We were very surprised at the prices, we were skeptical to stop in but very glad we did

Our salesperson, Lillian Peoples, was very helpful and patient. She made the purchase a pleasant experience.

It was very good. Very helpful but not pushy

My wife and I were in the store about 20 minutes before we found anyone to talk to from Ashley. We waited for the only person we found to get off the phone only to find out he didn't work for the store. He called for assistance and we then were able to be helped.

Very nice service and respectful with space and time to shop

They mess up my order 2 twice so I cancel the order

Very kind and professional staff

I was not initially approached, as salespeople it seemed like didn't want to wait on me, however, one young man did approach me to see if I needed help and I purchased a sectional from him because of how gracious he was and very helpful. You never know who does or doesn't want to make a purchase, so maybe your salespeople need to approach whoever comes in your store.

Very helpful and friendly.

Monseuir was very friendly and knowledgeable of all products. We would've purchased 2 dining tables but we couldn't take them with us right away.

Hard close salesperson, furniture, well some of it poorly made. Didn’t make purchase, asked when sale ended… got manager & said “today” but signs clearly had date 2 weeks away…walked out never going back

Michelle was patient, helpful, knowledgeable and gracious.

Excellent service by Lillian. She showed exactly the products we were interested in without pressures to upgrade. We ordered our power recliner chair.

I enjoyed my experience at Ashley I had a great sales lady I found a couch and chair I can’t wait to get it on Friday !!

Good selection. Very helpful sales team. I found something that works for me. It will ship directly to my home.

Very nice experience. Our sales person, Gabriela, was excellent, very attentive to us, knowledgeable, not pushy and listened to us.

NEVER GO HERE. FRAUD AND TERRIBLE SERVICE. went here to get a couch the staff was very nice and helpful. I made the purchase. Little did I know they had signed me up for a credit card without my consent. Woah…called corporate and they reviewed this with me and agreed and immediately helped me file the fraudulent claims as they agreed with me on every point. FURTHERMORE, upon delivery of the couch(prior to me realizing the fraud claims) the people setting up and delivering opened the couch outside and drug it in one handed into the house ripping some of the seams. Then once they got it inside they stripped the screws while drilling in the legs of the couch (crooked! Not even straight). I called Ashley corporate to come fix this and they made an appointment but then NO CALLED NO SHOWED. Have not been able to get them to come out to fix the product that I paid for. As for the fraudulent credit card the company is investigating this store and has advised to stay away.

Great service

Lillian greeted us right away upon entering the store. She was very helpful and full of knowledge! I would recommend going to this store, much better customer service than any other store we visited.

This was a beautiful store with so many items to choose from and great customer service!

Lillian had assisted us on a previous visit to Ashley’s, and we requested her assistance again this time because we enjoyed working with her. She is friendly, knowledgeable, and very helpful. We enjoy going to the Rockford Ashley store. It is full of all styles of furniture and decor, and prices are very reasonable, especially during a sale. We definitely will continue to shop at Ashley’s.

Salesman helpful and friendly. Disappointed no delivery even though I would gladly pay because on clearance. (Even though I spent almost $800.)

Don't waste your time, not worth the headache! Everything is great up until you walk out of the store, and then talking to an actual person is impossible. Texting is the method of communication for their warehouse. Very unprofessional! 7-5-23 Update Finally received last of furniture and one is damaged. Do you think you can talk to an actual person. Nope, message saying phone lines are currently busy, call back later, or we are having technical issues... I'm telling you to save yourself the headache and buy somewhere else!

Very helpful but not overbearing.

Great help, great options+

Ashley's furniture has good furniture however theirs staff is horrible. Lillian helped us and I use that very loosely. You can tell they get commission from sales. She judged my husband and I when we asked for help and was completely rude to us. Once we said we actually want to purchase the bed set her attitude changed a little. The computer system was messed up and caused more delayed service. Once I went back to pay she set it up under my maiden name because of a purchase 7years ago. Then tried to lie to my husband that I signed my papers wrong. She never corrected the information in the computer to match. I even informed her I would be out of the country,contact my husband.she still was calling me for delivery. Furniture still hasn't been delivered because of Ashley's. Issues. Also you shouldn't hire mother and son it's a really bad conflict of interest when they both don't do their job right.

Wonderful salesman great prices and excellent selection

Furniture arrived damaged and phones have been down for like 3 weeks now? I've wasted way too much time calling in everyday. Not sure how a business could be this incompetent.

Ashley Furniture has THE WORST Customer Service Support I have ever seen. Also great tip for all those who are looking to buy there - the Salespeople are average age 20 or less, and have no clue what they are doing; Negotiate the hell out of them and/or walk out - their managers are equally as clueless and most likely will beg for the sale.

Went in thinking if If I find what I like it could be weeks b4 delivery. I was wrong. Found what I really liked and a 30% discount didn't hurt either. Going back to get it in about 3 hours. Thank You Trevor. A fine young man and honest as the day is long.

System down, said they would call back. Took 5 days to call me.

The sales person was great. Getting my furniture is another story since they conveniently developed phone problems for the last 2 weeks and can’t get my furniture. Come on guys!!!

(Translated by Google) The furniture has not yet been delivered to me, but I loved the way the staff treated me, fast and efficient, and added to that, the discount that was given to me, of course I will buy again at Ashley. (Original) Aún no me entregan los muebles, pero me encanto la manera de como fue el trato del personal, rápido y eficaz, y agregado a eso, el descuento que se me realizó, claro volveré a comprar en Ashley.

We really liked the service we were given by andrew, he took his time with us and was very polite

One of the best experiences buying furniture.

Everyone was helpful & kind. Our customer service was very good.

Very polite, helpful, friendly, and caring as to what we needed and to help us get through the financial challenges, and we left happy!!

I was helped as soon as I entered and I did purchase a cabinet for my front entrance. Thank you Frankie.

Excellent customer service. Salesperson listened and there was no high pressure. Overall very enjoyable

Austin was great & very helpful

Service good. Delivery reasonable

The employees were cool. But 6 pieces of paper and 6 signatures for a pillow is wild.

Austin at the Rockford, IL store was great! Very helpful and patient as we picked out a recliner

We went and looking for a small table and a couple chairs for our house we just bought. Was in the store for 20 minutes before somebody had asked us if we needed help. This person then called a sales rep over to help us. We were assigned somebody to help us that was on the job for 3 days. He tried to do the best that he could and was showing us different items that would work for what we were looking for. However, every time that we would focus on a particular table it was not available. When we found a table however, we had trouble finding chairs that we were comfortable with that fit our criteria. Once we found chairs that worked, there was not enough of them in inventory or company-wide. This happened 4 times. We wanted to keep the chairs and switch the tables but again the same issue happened. The salesman kept trying to do research and help us as much as he could. We finally settled on the products we wanted and we're ready to purchase. On the way to the table where the checkout was my wife had tripped and fallen on a cable matt that was running across the floor. Myself and the sales rep had quickly attended to my wife that had some injury to her knee, shoulder, and wrist. The salesman asked and showed genuine concern for her to make sure that she was okay. After my wife was sitting in a chair resting she had asked me why the store manager had saw her fall and did not ask how she was doing or inquired about the fall. I brought it up to the salesman what my wife told me about the store manager and his response was" the store manager likes to have the sales reps deal with the customers directly and not get too involved" . I mentioned to him that I do understand about giving the sales rep room to grow and learn. However, when there is a particular incident that goes beyond the learning process I believe that the store manager should have gotten involved and made sure that my wife was okay and if there was anything additionally that needed to be done to make sure that she was not seriously injured. We don't agree with the management policy to have the sales reps deal with a possible serious issue like this. We're hoping that you review this and address any possible issues in the future.

Friendly staff. Accommodating the delivery with my schedule. So many choices as the showroom is very large. Overall a very good experience.

Great service! Andrew was extremely helpful and made buying furniture a quick and easy experience. Highly recommend.

Will never go back there

Great service!

He was very good and thorough. He took his time and helped me fit everything that I needed within my budget.

Order furniture from the Rockford Store. Gabby was great to work with!

Lillian was great to work with as well as the other staff and management.

I was treated very cordially and fast by sales representative; pleasant experience!

Very pleasant and helpful salesman. Will definitely return in the future.

Frankie was amazing and was very patient with me being so indecisive. Frankie thank you very making my decision a pleasant one!!

Austin did a great job of taking the things I was looking for and pointing me in the direction of some options that checked all those boxes and more. I ended up with a sectional that is far better than I was expecting and a much better value than the the other local stores I browsed at. Thank you!

Selected a recliner to find out it’s not available when setting up taking the floor model no deal given and would require procuring shipping within 3 days very inconvenient. Decided to get pillows after purchasing was told they are out of stock and can come back later to get them.

The individual we dealt with was very good at his job

Salesperson was pleasant and informative. He followed through with my request and was able to answer my questions.

We waited 5 months for our furniture. I posted a review back in 2020 saying how great our experience was and I have since deleted it as none of that is true anymore. We have now owned our furniture for barely 2 years and our couch is broken already. We have not done anything out of the ordinary to the couch. Just used it in our daily life and the entire wood frame is snapped due to bad quality. We paid for the warranty only to find out it does nothing for us. Shop somewhere else if you want furniture to last you a long time!

Gabby was the best sales person that I have ever worked with. She is amazing. We had a great experience

Great Service, Marcos in the Rockford location helped me find exactly what I was looking for.

Quick and courteous.

I had a small issue with another Ashley store and decided to give the Rockford store a call as they had their large Orange sale Active for this weekend. The Rockford store did a wonderful job of addressing our family with the purchase of new living room furniture as well as making the transaction crisp and clean. I would like to note that the other Ashley store did follow up to make sure that everything was taken care of.

I will never order from Ashley Furniture again. The lack of concern and customer service I received is disgusting and that is saying that nicely. What I have gone through just to get my furniture delivered is to long for 1000 characters but I promise I will do everything in my power to kick this issue up as high as I can. I will literally find a news station that will air what has been said and done to me. You all sit in your react circles in store and the managers complain how your not making enough sales and that people are cancelling deliveries with the warehouse and now I understand why! The only nice thing I have to say is I hope my sales rep, Austin, finds a better job because he is too good to be working for a place that does not value their customers time or money! Yours truly, KAREN!

Within an hour of making a purchase I canceled because purchasing online gives you free delivery. Rep in the phone told me he issued a refund and it will show on my card within a few days. Item was Delivered so I called to see what happened. Now, since the item is in my house it is non refundable. Shady company. Now I have two mattresses and I will no longer use Ashley Furniture.

Frankie (rockford, IL) was wonderful. They were very knowledgeable about sales and inventory. Their customer service skills were magnificent.

I have bought furniture at Ashley in the past. This most recent purchase was just as great an experience as my other ones!!

The staff was very nice and helpful. The manager in the office was very friendly as well. I will be back to buy other things.

I recently purchased a dining set from Ashley Furniture. Lillian helped answer my questions and guided me through the different purchase options. I really appreciated the friendly and knowledgeable customer service. I shopped around to three different stores, and the quality and service at Ashley was by far the best!

We went in not really sure what we were looking for. Mousur was great! Not pushy at all! Explained all the different materials to us. We have a dog at home and he showed us which on he recommended for pets. The couch set that we went with we love! 10/10 recommend! When you go in ask for Mousur! He will help you find the best selection for your price range!

Austin was friendly, helpful and professional. He made the purchase and shopping experience very non-threatening. Great guy!

Ordered atound the 19th of December. bedset arrived in January 9th? headboard was damaged called Ashley to let them know and still thing done about it finally on the 15th of February we got a date confirmation for them to just come out and see if they can repair for March 20th still a long way which is not repairable, and I would still have to wait for the new one to arrive , we been calling all this time, bad service on that end

This was the worst experience I've ever had! DO NOT RECOMMEND! Will Smith (salesman) lied over and over and overcharged us! Promised us a "discount" that we didn't receive, then asked us for a tip!! We were credited back what we were over charged, realizing then that we were missing pieces we thought were ordered. Very poor experience! We will shop elsewhere from this point forward!

Austin was very polite and professional, helped point me to the right direction. Great customer service!

Our sales representative “Lillian” was very helpful & knowledgeable with our purchase. We have purchased many products from Ashley & have always been pleased with price & furniture!

Will is the nicest salesman ever! Very knowledgeable

Austin really took his time to assure I got the right furniture I wanted. I felt special Thank you so much 😊

Very cordial and helpful.

I got 3 couches from this place and one of them snapped on the arm in the 1st 6 months of owning it I paid for the warranty that they told me anything but my cats would be covered and now they won't give me anything to repair my couch so now I'm stuck paying them and they're not doing anything about it be careful not worth the price for the quality

Austin was very helpful and friendly. He helped us resolve our needs. Thank you

Staff was beyond amazing and helpful with ensuring that we received the assistance needed with our purchase. They were also very personable and friendly making the overall experience great.

Very polite and knowledgeable Easy process Would recommend anytime

Lillian was a great sales woman! Helped us pick out three rooms and worked wonders for us! Can’t wait to do it again!

im sad been a big fan of ashley. But when u go into a store and 2 salespeople are sitting at a table both on their phones not talking on them & you walk by them 3 xs & are ignored. Then a another salesperson a lady walks right by me & also doesnt even acknowledge me & same for 1 at the desk i wasted an hr of my time & never asked if i needed help. I wont be back til you can get people who realize what their there to do is offer help/ service. U just lost a long time customer. We used to live in Memphis & the Ashley store NEVER was like this. ive got 6 pieces from Ashley because i had real salespeople.

The salesman we had went the extra mile to answer all of our questions, excellent service, please give them a good raise and a star review!! Thankyou very much !

This store is nice but they push financing really hard even after you say you want to pay cash

I bought a sofa on September 16, 2022 and I just got it on January 14 2023. Always scheduled an appointment for delivery and never came giving the excuse that I did not have a delivery scheduled. I spoke with various of the sellers in the store, and I even spoke with a manager in the store and she was disrespectful. I will never recommend Ashley Furniture Store. Very irresponsible.

The guy named frankie sanders was so helpful!! He told me everything about temper pedic beds , ask for him if your looking for one !!!

The service rendered by Franky was amazingly awesome and friendly with great customer service relationship .

We were always treated with respect and valued. We were never pressured to buy. We asked a lot of questions and our associate answered them all, never acting indifferent about our asking. Associate Paul Larson was a lot of fun, a gentleman and very helpful and informative. Ashley’s is a fun place to shop and we will undoubtedly be back.

Very pleasant, took their time with me, and gave me a super deal. Would recommend them.

Had a great experience with the help of Lillian. At the E.State Street store.

They were very nice and helpful. We will be back for any future furniture purchases

Great service, fast, and a great deal.

I'm not going back, I may order online, but no in store visits. Your store manager completely disrespected my wife and myself. While looking up My Ashley credit account to pay for our purchase he allowed an another customer to interrupt our transaction and proceeded to help her resolve her issue for the next 15 minutes or so. Another sales representative eventually completed our purchase with no apology from your store manager.

It was wonderful the beds were what I was looking for. So worked 😃

Marcos Lopez did a great job helping us find the right furniture. He is very pleasant to work with.

We found just what we were looking for. Frankie was most helpful. All around good experience.

Was very nice to find a good team at work, we found what we need with their help so keep the good work Thanks.

Process was very smooth and easy to purchase. Austin directed me around the store and Frankie finished up my sale! Definitely a good stop for quality, affordable furniture. I’ll be back soon for my next room in the house. :)

Furniture was damaged during "white glove delevery", they said they would repair or replace it with some Texas furniture repair company that won't answer the phone since I'm in Illinois. We'll that was weeks ago and I still can't get my bedroom together. For I'm still waiting for replacement/repairs or even an appointment day. After 5k and paying for "white glove" this is very disappointing and I will not be shopping here again especially since I made them aware of the damage that same hour they brought it.

Frankie was amazing!! Such a wonderful person to work with- was very accommodating to my situation and attentive to what worked best for us. Frankie made sure I left with a great mattress within my price range. Felt like I left with a friend after my experience at Ashley. Would 100% recommend shopping here and would advise anyone to ask for Frankie!

Frankie was very helpful!

Sales rep Austin though new was so helpful friendly he found what I was looking for very helpful if I need any thing else ill look for him first.

We paid for the “White Glove” service, which as I understood it, would mean the chairs would be delivered to our home and put together, checking to make sure they were level. They were delivered already put together and it was obvious that no one had checked to see if they were level as 3 of the 6 chairs delivered were not.

The sales rep Lillian Peoples did very well assisting me with choosing the proper bed and furniture. She was also very accommodating with my physical disability. She explained in detail about all.

I bought a sectional today. Frankie was my sales person and was so helpful and honest. I really appreciate a straightforward salesperson. I’ve been an Ashley customer for many years and have always been happy with their service and furniture.

Not good been over a month and a half just about where I haven't received my mattresses yet so please look into it and try to get back to me on it I'm not all that bad but it's hard to sleep without a bed especially at our age so please look into my order and find out where it's at it should be two single mattresses that I've been waiting on I spent close to $10,000 there so if I have to it's not good just not good it's really Swanson bye

No complaint with the store itself, great selection and we’ll shop there again. The poor star rating is all about our experience with the salesperson Paul C, he was harsh and responded rudely to most of my questions. For example, after asking him the for the total with out the protection plan, he told me to, “ just subtract the $399”. I can list at least 3 or 4 more quotes, but it’s too much. When spending $$$$ I don’t appreciate hearing his complaints and negative comments about his customers before us that day, “she was a know it all, mother in law, well you know what I’m talking about” and more…I can only imagine what was said about us after we left. We walked out the door with a heavy/negative feeling, a $2000.00 negative feeling. We really wish we had a different salesperson ring up our purchase! Oh! And after selling us the full service delivery package, he instructed us to tip the delivery team well (as he rubbed his fingers together) to get the job done. I’ll say it again, we just wish we had our experience with someone else! He just was not professional.

I ordered a sectional from Ashley in July of 2022. It took 10 weeks to arrive and one piece of it came with the wrong feet and several cushions had snags in the fabric. Since delivery, it's been HELL to get my replacement parts. The sales team at the local store is completely hands off and does not assist in troubleshooting after your order is placed. Apparently they're just in it for the commission and don't guarantee quality product once they take your money. Absolutely terrible service from beginning to end. Buy elsewhere.

Every experience at this store is disappointing. Sales and transactions take too long to complete and salespersons don’t know the products. Too bad the service doesn’t match the quality!

Drove all over central and northern illinois looking at at least ten stores, found the best customer service and value at Ashley of Rockford. You need to congratulate the man they call monster there. He truly understands what the customer is looking for and does everything in his power to accommodate the customer. Awesome experience

The sales person was amazing But for what we paid for still waiting and getting very upset. First they say one thing and go back on the word.

Marco was very helpful & courteous. I would refer him to friends & family

Frankie was very helpful with us and answered all of are questions. Very easy purchase process quick and painless

Very happy with the customer service

I have always had good experiences at Ashley Furniture

Your establishment had the unique advantage of having the exact style and options for a leather chair that I was looking for. Your associate was very helpful and knowledgeable in giving me all of the details on the function of the electric recliner.

After checking out things on their site I decided to go to the store and check some things out. I was met by Evey as soon as I got in the door. I told her my budget and she show me some items and I ended leaving there with what I wanted. She worked a great deal for me that was less than I wanted to pay. Very polite and knowledgeable and not pushy. I hate pushy sales people. I will definitely talk to Evey at Ashley Furniture next time I need something. Great experience. Great prices.

Lillian was very helpful and was able to realize that I wanted a straight to the point sales experience, and was able to provide that for me. I would definitely recommend both Lillian and Ashley.

My family and I recently orders furniture from here and the most terrible experience ever I will never shop here again. All of my furniture came defected, missing parts, horrible delivery services, the customer service didn’t do anything for my exchanges and delivery dates where never accurate. I will never shop here again.

Friendly, helpful, and professional service.

Great store. Plenty of selection. Staff was courteous and helpful. Really worked with me to get me into a bedroom set that I was satisfied with. Will definitely return in the future.

Bought a living room set, God Bob's furniture has better quality, the set they delivered was not the same as I ordered, my husband received it and he didn't know so when I came back to town it was too late to return it, I had this for about 3 months now and they are already linty and they sank, I'm definitely not buying from them ever again.

We really enjoyed working with Evy. She was very positive, pleasant, and personable! We would want her to help us again the next time we visit the Rockford store.

Marcos was very helpful

Evi was very helpful and personable! Very happy with my purchase

Way over priced and there like vultures when you walk in the place. They swarm you instantly you walk in the door and push you to make a purchase. They told us that the pillow we bought had a 90 day warranty then after we paid they said um no I’m sorry it doesn’t have one do you still want to buy it?? Well I already paid for it so I guess so!! What a joke we checked online and found it $50 cheaper. We will never go back there!!

Will had the patience and knowledge to help me find a dining set that was going ti work for my space. I will visit him again in the near future.

Frankie was very helpful and funny! He didn’t rush us and was very patient with all our questions!!

Everyone there was very nice and helpful. A no pressure sales approach was the best part of shopping at Ashley’s Furniture. We will definitely be back to look at more furniture.

Very pleasant experience.

Very customer oriented, friendly. Clean store.

better

Worst experience with one problem after the other. Purchased a mattress and a pillow. After being told I could walk out the door with the pillow, I was promised I could pick up the pillow the following day because it was not in the computer. Apparently there was no one available to enter any information while I was in the store. Salesperson told me it would be available first thing in the morning. When I stopped by the next day, several hours after the store was open, they still hadn't entered it into the computer and told me I had to come back again. Even though it was sitting right there and then there were plenty of people around doing nothing. The salesperson, Will, was a fast talker and tended to say "let me slow things down for you" if I asked him to repeat something, which was extremely condescending and rude. I don't need things mansplained to me, I needed you to speak slowly and clearly, not over promise, or try to rush me through a sale. Somehow instead of opening one Ashley's store account, which was what I agreed to at 0% interest, I ended up with two credit cards. So again a month later I have to return to the store to try to fix this problem. No one in the store could really explain why this happened or what to do about it. The fact that it impacts my credit isn't their problem, so they were not willing to help resolve the issue. Thoroughly disgusted with my experience here. The only good thing was that the mattress was delivered on time and communication was good regarding delivery. Ironically, the pillow that was in the store was far more difficult to obtain than the mattress.

Very bad customer service. I'm not going back there. My furniture keeps ripping. Too much money not good furniture.

Pleasant experience thus far. Hopefully I'll get my order in a timely fashion. (fingers crossed)

Very helpful and knowledgeable. Fun guy to work with and didn’t pressure us to make a purchase. Would definitely buy from them again.

Paul was phenomenal! Beyond expectations

Our salesman Will Smith was very professional and maintained patience while we were determining style of furniture.

I typically do not leave negative reviews, only positive ones, but my recent experience was my worst ever in shopping for furniture. The only positive thing to say was the salesperson named Will. Everything else was terrible. Not sure where to begin; incorrect items were ordered, promise of ship dates were completely inaccurate, purchased items I never received and the time I spent on the phone with the shipping and delivery warehouse took hours of my time. I have purchased from this store in the past and the furniture has always seemed to be good quality, but I will never shop here again based on my most recent experience.

The service I experienced was great, from the time I walked in the door. Our customer service rep was helpful, patient and knowledgeable.

Nice reclining couch at a fair price, delivered and set up for Free.

Horrible buyer beware. They fail in every way of customer service. Shipped wrong stuff wasted an entire day of ours after thay where called the day before telling them what was noted as shipping was wrong, the call center told us that it was most likely a clerical issue...not. Every number and email goes to a call center and you get someone who can not answer any questions. I will never do buisness here again. We got about half our order sent the other half went back do to damage. Salesman now won't even answer his phone. We are going down today to cancel the rest of the order. DO NOT SHOP HERE!!!

Ordered our dinning & bedroom set in August of 2021. It is now over a year later and we are still waiting. They had our table and were waiting on chairs, but now the table went missing too! They finally got the bedroom set in, but when they delivered it this weekend, the head board was dented and they took the whole bed back. We spent almost $8,000 with Ashley's and feel like we are constantly being brushed off! We have called over 10 times and every time someone is supposed to call us back, no one does! At this point we will never do business with Ashley's again!

My purchase was actually in stock so my experience was great. Very fast, delivery within days. I was updated by text and delivery team arrived as text. Delivery persons were courteous and efficient.

Went from Hero to Zero. We bought our furniture many years ago from Ashley and it has been durable and we've long promoted them as the "go to" furniture place. So when we were talking with my parents about getting a full bedroom set, I was surprised to hear about their disappointing experience. Separately, my sister told me she had a horrible time with her order and would not go there again. In the face of all this evidence, I pushed on, thinking those were odd coincidences. Unfortunately, I was wrong. It's been more than a YEAR since we've ordered our bedroom set, and we are still waiting on part of the order. Every step of the way has been an uphill battle to get information. Worst of all they do not keep us in the loop when there is a change. Setting expectations is a weak point at Ashley, delivering on promises is a dismal endeavor, and suffering through their order/delivery process is something we will never do again. I could have grown the trees, chopped them down and built my own bedroom set by now. It might not be pretty, but its better than nothing. As is usually the case, my parents were right. Props pops! Update: The email/number provided by the owner goes directly to Customer Service. I thought we had a real chance to get something done after reading their response. And in true fashion, when we finally got through to someone they told us they had to push the date out another week. Of course they did. Why expect anything less than the least from Ashley?

This is the worst outfit to get your furniture or office furniture! DO NOT GO HERE! Please choose another outfit before even considering this outfit. Honestly it has been a terrible experience for me I ordered 6 items and three of those items got to me and are in great shape, however my cocktail table had to be canceled because I never received it, the bunk bed I bought didn't even have all the parts for the frame nor any of the hardware to assemble it, my daughters have been sleeping on the floor on a mattress for 7 months now despite the fact calling in several times to order those parts and not reaching me. Even stopping into my local ashley home store to be told that they don't know what to do and you should deal with it so now I'm paying for items that are not being serviced as contracted on thier end.

Promised delivery date of 2 weeks from date of order. Now that the order has been book and payment received the order cannot be scheduled, maybe it will arrive in the distribution center in another 2 additional weeks; maybe is the operative word. Not a good way to treat returning customers!

Very pleased with staff and selection.

My gf and I were in search of a nice bed frame to match the furniture in my room. We found a piece we liked and after talking to a salesman (Ben, I believe) I got it at a good price. It’s getting delivered in less than a week. I’m quite happy with my experience here and will likely shop here again when I have the room for more furniture.

We ordered our GREY sofa/loveseat in March & were told it would be here the end of May. We asked our sales rep about it and all he said was he didn’t know and the delivery date kept getting pushed back and back. It is August 10 and our sofa/loveseat finally got delivered… one grey sofa & one TAN loveseat. They sent us the wrong color and we’re just going to leave it until I talked to the warehouse who finally agreed to take it back. They told us to call our sales rep because he was the one who ordered the wrong loveseat. We called him and talked to him and he said that he’d talk to his manager before he can give us an answer. He called back and said that they are working to try to get us our loveseat asap but it would probably be 6-8 weeks! We got rid of our old chair & couch we had before so now we just have one little couch to use for the next few weeks. SO disappointing that they couldn’t even give us a little discount — we paid A LOT for the sofa/loveseat.

Delivery was good, shame we had to wait almost 4months to receive the furniture, three of the chairs are off level

Stop selling items that are out of stock, tells you one delivery date then they change the delivery date without even telling you, will be waiting a total of 6 weeks for my item now when they originally said 2 and that's only if they don't change the delivery date again. Smh never again.

We purchased a sectional and ottoman from Ashley furniture and were promised delivery on June 25th, when we didn't receive confirmation of the delivery we called and were told it would be available on July 5, then on the 5th they told us July 13, this continued to happen every time the delivery date came around. It then moved to the 19th and now tentatively July 26th. If you purchase furniture from Ashley just make sure you have the time to wait many weeks after the initial delivery date and don't have any travel plans.

I'm giving one star because zero stars was not an option... I will never order from Ashley ever again. We were told 12 weeks for delivery. We ordered over labor day and just now (July 19th) received the last of our order. We were promised delivery dates multiples times... day would come and go with no delivery and no communication from Ashley. Id call and they'd tell me it was delayed with a new guaranteed delivery date. This happened about a dozen times. At one point I had to physically go into the store to just get an answer out of them. The day of the first delivery we were given a specific window for when the technicians would arrive to install the furniture. They missed that window by hours. Then delivered only part of our furniture that we were expecting. The rest was delayed "somehow." This issue recurred with each of the numerous subsequent deliveries (it took 4 deliveries to complete the order). Ashley has the worst customer service and by far the worst overall customer experience. We also bought items from Bobs Furniture. They have weekly updates and delivered on the day they promised.. . zero issues, and same quality as Ashley. I cannot express how dissatisfied I am. My requests were reasonable... regular communication, and accurate information so I could plan accordingly. That's all. If they informed me upfront about a 10month ETA there would have been no issue. Except, even when they finally get a delivery date they fall short in every other aspect of the delivery itself. Good luck... Id never shop with them again

Customer service is the worst possible and I have been waiting a year on a delivery

Will Smith was very helpful he greeted us at the door and and offered a wheel chair once he seen I was having trouble moving around. He pushed the wheelchair around the store showing me all the tables until I found the one for me. He was very knowledgeable and patient. He also gave me his suit jacket once I got cold. It's was an amazing shopping experience and his service was above and beyond. Love the table and service.

We were treated very well and felt no pressure to purchase more than what we came in for. We liked that we were presented 3 different prices on an item and we decided what was best for us. We felt very good and comfortable with our salesperson, Will Smith. We highly recommend him.

I would say ask for Franky Sanders he’s the greatest not only did he help find something we love but has us cracking up the whole time! My husband said he would never buy from there and he completely sold him with great service! Thank you Franky you rock!

Very pleasant experience buying 2 sofas at Ashley Furniture in Rockford, IL. Salesman Will Smith (not that one) was very patient in helping us make our selections, and we felt no pressure. They matched prices we found online. Totally pleased with the experience.

My husband and I came to Ashley to purchase a living room set where we meet Will our sales man, he was very knowledgeable about inventory on the sales floor and availability on line as well. Will helped us to find the perfect set in our price point. He was very personable and pleasant not pushy at all! We very please with the customer service we received today!

We ordered several pieces of furniture for our living room and kitchen in July of 2021 and was told it could take 6-8 weeks and here it is a year later and have not gotten any of it!! Every time I call I get a different story and it should be ready next month for the last year!! Just called today and says 4-6 weeks which I hear every time I call!! Do not believe the time frame they say cause it will likely not happen

If you shop at Ashley furniture, expect long, long, very long delivery, and no costumer support will pick up your phone calls.

Can’t say enough good things about our sales rep Marcos L. Rockford location. Genuinely got to know us and didn’t feel like he was trying to corner us- harass us - or otherwise try to hurry us into buying whatever. Talked with my husband while I wandered the store. Then when I was ready to ask questions about the items that interested me, he took his time to find out what our situation was, offered information about the products and suggestions without feeling like he was pushing to sell. Genuine in that when other customers came in the store and we offered to wait and have him go to them, he honestly didn’t seem like he wanted to cut us off and was happy to have his coworkers assist the new customers even though by then we hadn’t stated we would be purchasing anything. Honestly at that point we had just been looking but after that is when we decided to purchase. Gave us an honest estimate for the amount of time it would take for the furniture to come with all the delays and he was spot on. He was professional, knowledgeable and yet didn’t try to come off and fake being an “expert” as so many sales people do. Sometimes, you just get that one person who is just a good, honest person that makes shopping fun again. Ashleys is lucky to have him as if it weren’t for him we would have left without buying anything from them after the experience my inlaws had with the store in their county.

Store shopping is okay. Their Online Purchases & Customer Service is horrible. The reps I interacted with.

I will never shop at Ashley again. The customer service is terrible. I had to call 4 times and chat with 4 different people to even request to cancel my order. One of the agents hung up on me and 2 lied to me about why they could not submit my cancellation request. Very bad business practices. Do not shop here.

The employees are very nice people, and we got a good deal for the furniture.

Awesome service! Very helpful!

Melanie was awesome!!!!!!!!

Helpful and patient employees who listened and found what we were looking for.

We were told our couch would arrive June 10th it’s now pushed back to the 17th. Our table was suppose to arrive July 22nd & now it’s pushed back to OCTOBER. Do NOT purchase furniture here unless it’s in the warehouse, or else you will be waiting a long time. I wish I knew this information before purchasing but the sales associate nor the manager will tell you this. Incredibly frustrating when you can’t get honesty from these people. Again do not purchase unless it’s in the warehouse!

WARNING:ORDER AT ANOTHER PLACE! I ordered a bedroom set at this location February 2022 now the issue is not this store specifically but Ashley Furniture itself. I received my order in parts when I received my dresser and chest it was delivered damaged sense then they have tried replacing it four times. Three of those times the replacement items were damaged also.. today June 7th they were scheduled to be replaced they showed up and I did not review a call that they were here or on the way as they have done the last 3 times. (They claim they did but I have 0 calls & no one is going to call off a day of work to maybe or maybe not receive damaged items) So they moved on to the next order, I called Ashley and they have “no way of contact”with the delivery team they hired. Now I wait to reschedule again to only god knows when. & Tomorrow finally my head/foot board come in. Let’s hope it’s not damaged. I know everywhere is backed up in orders but if you are looking to pay cash for a big order DO NOT come to Ashley’s Furniture. They have made it a stressful 6 months. Meanwhile I ordered a couch and a dining table at Curlys discount furniture this past Thursday.. paid cash and received it Saturday.

Bought a recliner love seat $2000 leather wore out after 6 months started a claim but they never call back. I got the parts but they won't install them because my warranty ran out a few days sago.

I'd rather buy from Walmart! I got $8,000 in furniture and the headboard was cracked twice and the hardware missing the 3rd time! I've already been waiting a month, who knows how much longer it will be!!!!!!! I DON'T RECOMMEND THIS PLACE!!!!!!!!!!!!! Update!!!!! We had a 4th attempt on delivery of our bed! We paid $279 for delivery and set up to be told we have to move the bed we purchased from Ashley out of the room before they could assemble it!!!! What did we pay for??? The very very rude delivery guy lied through his teeth and drove away with the rest of our bed!!!!!!

(Translated by Google) To sell very good, but to answer the phone no, I have more than 40 minutes trying to talk to someone in the store and nothing, bad service (Original) Para vender muy buenos, pero para contestar el telefono no, tengo mas de 40 min tratando de hablar con alguien en la tienda y nada, mal service

Awesome thanks, In and out with the table and chairs we wanted our Salesman Will was Great 👍👍

I was greeted by Lionel as soon as I walked in the store. I told him what I was looking for and he took me right to them. He didn’t try to change my mind, pressure me or try to get me to order more than I wanted. The same was handled quickly and professionally with all of my questions answered.

Nagi made our experience more enjoyable because of his patience, his kindness and knowledge. Patience was a biggie with me because of my back issues and he was always there to lend a hand to help me up. I think I tried every mattress they had! But it had to be perfect and he understood. By the time we left we were joking and laughing. A great ending to our afternoon! Thanks again Nagi, we'll be seeing you again soon I'm sure lol

This was the most frustrating experience shopping that I have had. Took over a week to hear back from a representative after calling several times to get an update on our furniture that was supposed to be delivered weeks ago. The prices are also marked much higher than online- so whatever “promotions” they have going on, actually just discount the furniture to the online price and they refuse to match the online price. Better off shopping online so that you don’t have to deal with the store.

Pete was a great and helpful salesman, he helped us with our mattress purchase and answered our questions about a possible couch purchase.

THE GUY WHO HELPED US WAS AWESOME..HAD ALOT OF PETTY QUESTIONS..HE WAS VERY PATIENT WITH ME..DO TO QUSTIONS AND MY SUTTERING..MARCOS LOPEZ..WAS A REALLY GOOD EMPLOYEE..IMPRESSED..GREAT JOB..

Everything went smooth Tyresse was excellent to work with; extremely friendly and honest and found us what we were looking for. I explained my concerns and he showed us multiple items to alleviate them.

Will was extremely pleasant and helpful. Would definitely recommend to others.

I WAS VERY SATISFIED and the salesman Mousur Abedrabo was very polite and helpful in making the sale. Very much appreciated.He deserves a raise. THANK YOU MOUSUR!!!

Kinda just pointed me to an area and told me to find them if I found anything I liked. Um Nope....

Extremely overpriced

Benito (Ben) was extremely helpful to me and treated me like a valued customer, as if I shopped there all the time!!! And he made a great deal for me!!! If I am ever in the market to buy furniture again, I will only work with him!!!

I will never shop here again ( NEVER)🤯🤯🤯

Felt like family- Frankie I'd the best

I was really delighted to have been able to find the perfect Formal Dinningroom set with arm chairs to give our new home a more modern look. The gentleman was very patient with me, and very knowledgeable of what he was doing. Very professional and had gave me very good customer service on my visit there. I will definitely keep Ashley Furniture as one of my choices for finding Furniture in the near future. Again, yes, I was very happy with my visit to purchase...

SO MANY NICE PEOPLE 😁 Ben Garcia and Will Smith made me feel comfortable spending money on an awesome sectional. Sales are substantial as wey.

Will is awesome very helpful very nice person.

I'll add a star when the delivery is finished and everything is good. Pleasant shopping experience today. Quick and easy, excited for new items to arrive.

Tonia at the Rockford store made my nightmare of an experience a little more bearable. She was kind and helpful and helped get me a gift card for my troubles. I had several issues with my order that I placed and then when it finally came 5 months later, my bed slats came without supports so I couldn’t even sleep on my bed. The person who sold me my items is no longer employed there and the day I bought my things was his last day so he obviously didn’t care to make sure my order was correct. I’ve been shopping with Ashley for over 10 years and have never had such a bad experience. I hope if I choose to shop here again that the next experience is better than this.

We bought two couches and the sales staff was friendly and helpful. She got us a good deal and spent a lot of time with us.

Ben Garcia Was An Extreme Help And Took Care Of Me. He Definitely Earned My Business

Lenijah was super helpful and friendly! She walked us through how to pick out a new mattress and was incredibly patient.

Not much selection and limited colors, staff was friendly

Awesome sales team. Very helpful.

At the Ashley store in Rockford Illinois Marcos Lopez is knowledgeable polite and serves his customers very well..I recommend Morcos Lopez..

My friends couch was delivered torn and worn to their house. How does this happen? Was this a display or a used couch? Ashley is refusing to swap out the couch for a new one or reimburse them. What kind of business practice is this? Certainly, not an ethical one. Last year my husband and I bought a new mattress, we slept on it for one night and it wasn’t for us. The Room Place came out picked it up for free when they delivered the new one. That is outstanding customer service. Is this a problem with ineptitude in your customer service department or poor business ethics. I know I have heard of other furniture stores doing the bait and switch with furniture. I didn’t think Ashley was like that. Please rectify this situation.

Purchased a new couch when delivered it was messed up. When I called them they would not do anything about it. Poor customer service.

Purchased a brand new couch from Ashley Furniture. The couch is ripped, has used cushions, is sunken in, and has no feet. I was told they would send someone out to reupholster it. I’ve called several times and get a new excuse every time why they can’t replace it. They are refusing to replace it. Sending someone to reupholster won’t fix it being a used couch with missing parts. I didn’t buy a brand new couch to have it reupholstered.

I would have chosen 0 stars if it was an option. The couch that was delivered was damaged, ripped and worn and they REFUSE to replace it. As you can see in the pictures the plastic is still on. I am appalled by the lack of customer service and would highly recommend NOT EVER SHOPPING HERE.

Had purchased some furniture from the store had gotten it delivered when we opened the plastic the couch was ripped, tattered ,and just looked horrible. We contacted them to try and resolve the issue terrible customer service and just all around unprofessional do not recommend

I have NEVER been one to complain about an experience, until last week. My husband and I purchased a “new” sectional from Ashley and were VERY DISAPPOINTED when half of our sectional was delivered in excellent shape, and the other half was USED. Arm rest is ripped, cushions are warn, frayed, and sunken in, and there were no feet. When I contacted customer service (4 times) I was told someone would be out sometime to see what needs to be ordered to fix it. I will NEVER purchase from this store again as I have been talked to like I am the bad guy, even though I was just trying to purchase a NEW couch for our new home.

If I could give this store 0 stars I would! Sold me a new couch that was used! Rips and tears in arm rests, coushins are all worn, missing the feet to raise and piece the 2 pieces together. Terrible communication after the sale. Won't replace the couch with a new one. Won't let us know what they'll do to make this right! Would'nt recommend this store to anyone!! STAY AWAY!!

Friendly staff

Will Smith was a big help

We’ve never thought we find excellent people who help us to find the items we really need, the manager Will Smith and Marcos in the Rockford Store we’re so great and Proffesional. Thank you so much!!!! We’ll be back for sure!!!

Tyreese was VERY helpful as well as easy-going. He was patient and didn’t rush us as me and my family were being a bit indecisive. He answered all of our questions honestly. I was happy to purchase with his help. Thanks, Tyreese.

Hi my wife Veronica reyes and I bought this bedroom set for our son today the lady who attended us was very polite and she explain perfectly understandable ... I recommend anyone who is in need in furniture or as a living set it just the perfect place... Thank you so much for giving us the best deal .

(Translated by Google) I have been a client of theirs for 6 years and a very good product, very good customer service and I have never had a problem with delivery. (Original) Llevo ya 6 años siendo cliente de ellos y muy buen producto muy buena atención al cliente y nunca he tenido problema con el delivery

From walking in the door to picking our furniture, we had an awesome experience! Our salesman Will Smith (this was actually his name), was absolutely amazing. He was very friendly and personable. I would highly recommend asking for Will at Ashley’s if you need any new furniture! Best experience I’ve ever had at this store!!

I came in to Ashley’s furniture looking for a nice dining table and Marcos Lopez helped me. He did a great job finding a great delivery date and an amazing price! 10/10 I recommend asking for him when shopping at Ashley’s furniture!

Nice selection. Very expensive imo.

Answered all of my questions and made the couch buying process very easy!!! Sales folks were amazing to work with.

Monsour was my salesperson and he was so helpful. The store manager Gabby was great and super friendly. 10 out of 10 would recommend.

Will Smith was awesome!

They’re always helpful and get me taken care of with the products I need. Definitely my go to store for furniture.

Had the pleasure of dealing with will Smith. Great person. Very welcoming into the store didn't hover over us like other places.

Will Smith had wonderful customer service! (Rockford IL)

Will Smith was absolutely the best. We appreciated his knowledge and patience with us. Thanks Will for making our shopping experience so positive.

My husband and I had the best salesman, Marcos Lopez! He showed up exactly what we wanted in the correct price range. He was super friendly and knew what he was talking about. I would highly recommend going to Ashley’s Furniture and asking for him!

The furniture I bought are already falling apart and I'm still paying for it.

Took my mother furniture shopping, she absolutely fell in love with a couch and love seat. Vivi was a great help and made the experience pleasant.

I was helped by Lionel** My experience was quick and painless! Lionel helped me get everything I need with multiple options to chose from & helped me choose the best fit for me. Will definitely be going back to him when I’m ready for more furniture 👍🏻

We have bought furniture from multiple different places over the years but this was the first time we have used Ashley Furnace. We were greeted upon arrival by Sami. We told her what we were searching for and she took us straight to the couch we eventually settled on. Yes we looked at several other ones but kept returning to that one. We made an appointment with her for a return visit after thinking about the couch for a few days prior to making the final decision. We walked out after the quick process of obtaining credit and purchasing the couch and love seat saying to each other that was a great experience. All of the employees made us feel at home. I almost didn't want to leave because we were having so much fun joking around etc. And as for our salesperson Sami she was very personable and considerate of our decision making process. She did not try to push anything else on us in the process of buying. Again thank you Rockford Ashley Furniture for your hospitality and ease of buying new furniture.

My review is in progress as items have yet to be delivered. Thus far the staff was great, a couple of pushy sales rep but we got one that wasn't too pushy so that worked for us. We bought a zero gravity sectional, king bedroom set and sitting room furniture for a decent price. We spent quite a bit so I hope it all turns out well. We are aware of the March/April timeframe so I will complete the review at that time. So far so good.... I can't give 2.5 so 3 for now and will update according. Cheers! Update - Half the order has been delivered to the Ashley store. This is such an unbelievable debacle of a purchase. When I ordered I told them I live out of state, they called to say they have half the order and are ready to deliver. LOL I said I am not even in the same state, where were all the notes of availability I gave you? Oh man, if there was only a Living Spaces near my home. I will never do Ashley again. No one has a clue what is going on. UPDATE II - Finally had the items delivered. The armless portion of the sectional was broken, the staples were off and the wood inside was broken, you could run your hand down the side and feel the splintered wood. 7 month wait time on this..... :-/

We visited Ashley Furniture in Rockford this morning. We were looking to buy a rocker recliner. We were immediately greeted by a sales lady named Sam. We told her what we were looking for and she showed us lots of recliners. We found a very nice one we decided to buy. The sale went very smooth and in a short time we were done. We are very happy with our purchase and how friendly and helpful the staff is. I would highly recommend Ashley Furniture in Rockford for your furniture purchase. Susan and Jim Colgan

Great sales and great customer service.

My wife and I purchased a new tempurpedic mattress, a bedroom set including bed frame, headboard with lights, nightstand, and a dresser with a mirror. We had to wait 2 months for the bedroom set which we were aware of delays when made purchase. When they set up our sons bedroom set they didn't hook up the lights, all the drawer handles were loose, and they brought the wrong mirror for dresser. A month later they scheduled to bring the right mirror. This time they left it at the door and left without setting it up when we paid for white glove installation. They have given us problems about coming back to set up mirror because no one in the area. We were about to get more furniture to furnish our entire house. But after over $6,000 and the poor services received we will be going elsewhere. WOULD NEVER RECOMMEND TO ANYONE!!!!!

I had a great experience at Ashley Furniture store. The sell rep was amazing

Our sales associate Will Smith was great help, he made our buying process enjoyable with his knowledge and sense of humor. Highly recommend him for any of your furniture purchasing needs.

Very quick and easy experience with Jeff! He was very helpful and patient with us in our decision making of a new sectional.

Our experience was amazing thanks to the Assistance Manager, Gabby. Our paths crossed because we placed an order and we did not receive what we thought we ordered. We spoke with Gabby about our issue and she went over and beyond to resolve our issue. Her knowledge and professionalism was un parallel. Looking forward to doing more shopping in the future at Ashley’s and for sure with Gabby!

Marcos at Rockford location is amazing 👍🏽

Great furniture and great service

Very good customer service :) And very good quality items. :) 10/10 :)

Took my furniture WAY longer than expected to be delivered & it comes broken. I reached out to the salesman and was told to call the warranty. But if I use my warranty I don’t get money back at the end. I shouldn’t have to use my warranty towards what was delivered broken.

The gentleman assisting us, Will Smith, was very nice, funny and patient. I would highly recommend Ashley to everyone. Very knowledgeable and quick to find the style of furniture we wanted. Thank you so much Will!!

Good prices and quality on their products, vistit Ashley stores when planing to buy new furniture , I highly recommended

Ask for Jeff. He was informative and very pleasant to work with.

I wasn’t even mad about the 6 month wait we have had but the constant calls to deliver furniture when they didn’t have everything. Then calling my husbands work so much he got in trouble. We finally caved and told them it was fine then a date was set and they said we never confirmed, ok fine. But then we set another date today and confirmed and they send over a list for items to be delivered and it was not delivered . At this point I have no furniture in my house waiting for pretty much a whole house of furniture. This is such a joke and of course no answers on the phone because they don’t have it in the system even though we have it on our end. At this point I want to cancel our order. Now to wait 7 more days and who knows if that’s even accurate. Don’t get rid of any of your furniture the date they let you know there is a delivery. Also 12 weeks is about 6 months. Worst furniture purchase experience ever.

Bought our first furniture for our living room as a married couple . Went in with a pre approval letter for 3500. Walked out with an Ashley Card for almost 6 grand, furniture with no interest for a year, and they went with whatever price we could find that was the lowest for our items. We saved almost a thousand dollars between discounts and price matching.

Will and Marcos did a great job of explaining the different options with new mattresses

Great sales people.

We were looking for a living room and Sami was so kind & patient. She wasn't rushing us to make a decision. She answered all of our questions! Kudos to Sami at the Rockford IL store. Thank you!

Beautiful furniture and decor. Staff is kind and professional.

We walked in and the guy asked our name. Don’t know why that’s relevant. We came LOOKING for desks and we asked where they would be. The guy said that they are all around the store. Obviously a tactic for us to look around. Then while we were walking around, he was following us from afar and watching what we were doing. I hate that whole stalking thing. He followed us mostly the whole time. We tried to sneak out so he wouldn’t talk to us but he still got to us fast enough. Not going back ever again.

Purchased a dining room set in July looking for delivery mid Sept. Knowing the current delivery issues we asked the salesman if the set was a problem. The rep looked us in the eye and assured us this particular set was not an issue receiving. With that assurance we ordered and were required to pay in full for the set and delivery charges. That assurance turns out was an out & out lie! I've yet to be contacted by anyone from Ashley. I've checked twice on my own and received two different dates. First and last purchase from Ashley. Buyer beware!

Kim was my salesperson at Rockford, Il store. She was an excellent sales lady. She cared about showing us what we wanted. Wonderful personality throughout the sale. She is a great asset to your copany. Donald Johson

Ashley doesn't even deserve a one star beware if you shop there they are probably the worst furniture store in Rockford

Helped us find exactly what we were looking for!

Horrible! The customer service is terrible and you cannot get in contact the store when you have an issue because they don’t bother to answer the phone. Red flag!!!!!

Sales people will mislead you, causing you to make decisions based on what you are initially told, but then last minute they change things on you. They also put in prices that are higher than the ticket. Buyer beware. Money wasted, Time wasted

We’ven without living room furniture for a few months because the set we ordered got too delayed. Stopped here because of sale. Jeff’s first question was if I only wanted to look at things available which saved oodles of time. I found what we wanted. My only bump was being available didn’t mean immediate delivery. Otherwise it was a wonderful experience.

Every furniture i have bought is super high-quality 👌. I recommend

The Salesman and the furniture store was fantastic. Ordered our furniture at the beginning of July now it's going to be possibly delivered in December outrageous. Never received a call for delays I've checked 4 times .Every time I check it's further and further out.

Can't rate the furniture because I have not yet received it and won't since I'm canceling my order. Bought and paid for it mid-June with a promise of delivery mid-August. Then a promise of mid-September. Today they had no clue of a date but said it was looking like 2022. You only find this out if you call. No heads up from them that they won't meet their delivery time. If they give you a potential delivery date, you might as well assume an additional 6 months. Of course they don't tell you this when you are buying it. They claim you get a full refund. Hopefully at least this is true.

The WORST customer service I had ever had to deal with. They kept transferring my phone calls and I got no where!

We stopped in a ashley looking for living room set .first stop we made and was very happy we did .we were welcome by a great lady named vickie she helped us through everything we needed to know. Vickie answered all our questions and kept in touch with us.cant wait intill we get our living room set.i will go back to Ashley Homestore for other furniture and ask for vickie so glad we didn't have to go from store to store we got what we wanted prices and sale was great.SHOP AT ASHLEY'S HOMESTORE IN ROCKFORD ASK FOR VICKIE...

We ordered new furniture in early May. We were told that it would be delivered in late July...then September 7...then September 11...now December 10! They required all money up front. So, for 7 months they have our $ and we have nothing!

Very helpful and friendly staff

Beautiful store, gorgeous furniture, and very nice customer service! Plan on spending some time there unless you know exactly what you want because everywhere you look there is awesome furniture that may have you totally undecided!!!

First the bad: I tried to call multiple times and no one answered. I talked someone not with this location and they told me Ashley didn’t have the piece of the sectional I wanted anymore. I am stubborn and went to the store to find out. The Good: the person at the store was super helpful, found the piece I needed, and ordered it. Quick efficient process. No fifth star for the bad. No answer on 4 phone calls almost had me buying elsewhere.

Marcos was great to work with. We’ll definitely be back and hope to work with him again in the future.

Low pressure sales people. Great sale prices.

We had a very pleasant experience at Ashley Furniture in Rockford, IL. Our salesperson, Vivi, was very accommodating in that she was helping us move different furniture next to others to see how it all went together.

Alaura was great thanks for all the help!

I buy furniture from Ashley furniture store each time I need new furniture. I’ve always been more than satisfied. Their prices are always great compared to other furniture stores.

We received excellent service and felt well-informed of our options and all discounts available. There were many options to choose from.

Kim is great help! Knowledgeable and fun to shop with!

Good service and selection !

I went to the store to look for a couch. I was greeted by a associate who was very helpful and showed me where they were. I found what I was looking for. My questions were answered and sale went through.

I purchased my sofas and home decor and the service was absolutely fabulous. My sales rep was Marcos and he is so patient so kind and helpful. If you need any furniture this is the place to go! Ask for Marcos he is truly the best!

I've never had a better experience with a furniture store like this one before. Lionel worked so hard to find the best deal for the furniture I was going to buy. We've made our selection and we got the best deal ever.

Great experience this afternoon at Ashley’s furniture store. As soon as I walked in got greeted by Ashley sales young man who answered all my questions about furniture warranty. Wasn’t sure what I was looking for in a living room sectional because of all the great variety they have in the show room. Definitely going back this afternoon with my measurements in hand to decide on my new LR sectional.

Kim was very helpful in getting us the best deal possible for our new bed. Very friendly and straightforward.

(Translated by Google) Excellent service and quality ... and very good deals. (Original) Exelente servicio y calidad... y muy buenas ofertas.

Excellent experience!

Ally was extremely helpful. We now know what to do because she was kind enough to give us some time. A great place to shop!!

Jeff was so very helpful. Everyone was friendly and knowledgeable. I will go back for any future needs.

Great service and prices

Disappointment can’t even begin to explain our experience. We moved to the area, needed quite a lot of new furniture and spent a SUBSTANTIAL amount of money here to furnish our whole house. The rep told us Ashley makes their own furniture, therefore they don’t suffer from the same delays other than maybe 5-8 weeks. That was back in April. Now after having everything delayed for a 3rd time and some pieces pushed back to September and October. Do you think the rep would communicate with us? Nope, just dodges our emails and let’s their customer service team handle it. Blatantly, we were lied to, in order to make a sale. If I could give this experience 0 stars I would.

Ally helped us find just what we wanted. She was extremely helpful even though she knew we weren't going to buy the furniture from her. (We are from out if state so we have to go to a more local store). She wrote everything down for us so we can find what we picked out when we are ready. There was a huge selection and it is quality furniture.

They had a great selection & very knowledgeable sales staff.

Everyone in the store was so helpful and nice! Colby answered all my questions and was very honest about inventory.

Great people help me with my needs made sure I was happy with my choice and kept a smile on my face the whole time Looking for FURNITURE AT GOOD PRICES PLUS GOOD QUALITY SHOP SHOP SHOP ASK FOR KOLBEY OR MARCOS!!

They had really good service and helped me right away glad I went there

Cindi was a very friendly and honest sales person

Every time I visit this store we are taken care of immediately and everyone is always so helpful and friendly. They also always have really good sales going on . 10/10 recommend Ashley’s !

Salesman was Great Now when it comes to service warranty it’s another story purchased a Deluxe warranty which is supposed to be the best of the packages 239.00 for 5 yrs When you called to make a service appointment they says it not covered I bought many things at Ashley and everything was great but BUYERS BEWARE !!!!!!!!!!!!!!!⚠️⚠️⚠️🚫🚫🚫

Will smith “was the man”!!! Very knowledgeable and professional. We love our new sofa!! Thank you Will!!

Very professional and personable. Easy to work with, glad we didn't go anywhere else.

Jeff was very helpful & answered all of my questions. It was a pleasure talking to him & making my husband & I have a great furniture shopping experience, especially when my husband really didn't feel we needed new furniture 😃

Colby was an awesome down to earth sales chic! It was an easy smooth process with no pressure! Love my new sofa and over sized chair!

Great customer service. Listened to what I said I was looking for..found a few options..helped me put my vision together. Thanks Will..

The customer rep told us to go in store to cancel a item. Go into older man only cared about us picking a new item. We stated nothing from that store would fit. The old man stated Male Manager would cancel the item Monday! Tuesday get email about delivery and I followed the steps of e-mail. An female csr stated she didn't see a cancel. Take place and we called store and personal number given no answer! They want our money so bad they are willing lie to keep it!

If you are looking to purchase furniture and take reviews seriously; do NOT purchase furniture from Ashley‘s. We had anything but a positive experience. I wish I would have listened to others when they warned me to not purchase from Ashley‘s. Unfortunately, I am now aware as to why they have received multiple negative reviews. We ordered furniture and the timeframe for delivery has been anything but consistent. They are a dishonest company and will do whatever it takes to get a sale. After a few months, we are still waiting for our furniture and have had a horrible time with communication from customer service. It is also extremely difficult to get a hold of anybody in the store via phone. I am nervous about the quality of the furniture and the service we will receive whenever it is delivered. Save yourself some time and visit other furniture stores.

Great customer service despite being short staffed! Thank you, Ashley Furniture—I’ll have a beautiful sofa for my new apartment!

Good selection, poor customer service. We walked through the entire store and were not even greeted by one single employee. It was almost like we were judged by our casual dress, like our money was not good there. We will never go back. Shame on them.

We went in looking for just couches but ended up buying a sectional, 2 smaller sofas, a bed and a dresser. Sandra in Rockford helped us and did an amazing job. She made it all so easy.

Super friendly staff, they know their stock. Unfortunately, the wait time for furniture is at least 12 weeks out, but they are able to schedule dates for delivery up to 14 days.

Will was amazing and helped us find what we needed. I love the furniture I purchased and I can’t wait till it’s delivered!

Been waiting 12 weeks for an entertainment center that I paid cash for 12 weeks ago.... I had originally gone into the store 3 separate times in the same day. Not once was told that they basically had nothing in the store immediately available until in the process of purchasing. I was told it would be 3-6 weeks tops, waited and called at week 8 and was told it would be an additional 4 weeks which is today June 18th. I received a text about my order being ready for scheduled delivery and told me choose the day that was best for me but had no options. They gave me a number to call to Schedule if there weren't any visible dates. Once I called I was once again told it would be an additional 3-5 weeks and I'm over it, I'm about to just cancel my order all together it's been a completely ridiculous process every step of the way and I'm not happy.

The sales department has not been trained very well when it comes to beds. They should be able to explain everything about a bed in detail when the price is almost $9,000! They also should be able to knock a substantial amount of money off of a bed that cost that much! How can anyone justify a bed at the cost of $9,000??? They were also told that we wanted all the items delivered at the same time, but they still keep trying to deliver just the bed without the furniture.

I really love the Alaura that helped me. She helped me pick out living room furniture.

Kolbey was an amazing sales person. Nice, informative and worked with us to make sure everything was well. Great experience and would highly recommend the Rockford store.

Great customer service and had the furniture we were looking for, delivery times are extended due to the pandemic but everything else was great.

Vee Vee was a awesome sales person she took time to find out what really suited me.I m very pleased with my selection and appreciate great customer service. Thank you for caring!

Update to my review: Ordered a living room set on April 11, 2021. Estimated delivery of 2nd week of June. Heard nothing up to July 6. Emailed person who responded to this review. Was told everything was going to be delivered except the end tables on July 27. Got rid of living room furniture on July 24. July 27....no call saying what time furniture was coming. I called customer service first thing in the morning. Was told it was scheduled for that day. Had to leave for a family emergency but wife was home. Still nothing by mid-afternoon. Wife calls and customer service said it was scheduled but now is cancelled. Went to store and showed all the emails. Update I got today is Sofa will be here Aug 2nd. Recliner - Aug 31, Loveseat - Sept 17, Coffee Table - Sept 21, and End tables - Nov 2. So now I have NO FURNITURE in my living room and it is going to take another 4 months on top of the 4 months we have already been waiting. And knowing Ashley Furniture at this point.....these dates I am sure are not guaranteed. Covid is no longer a valid excuse. My wife worked in the furniture industry up to 2 weeks ago and there is not THAT much of a back log. DO NOT get furniture from Ashley. They are the biggest fraud of a furniture company there is.

Even though it will be a while before I receive my furniture, I’m so excited to say that the price never changed,they had my color, my sales lady was also me.

In 2015 we purchased our home and partnered with Ashley for  our furnishings. We were initially impressed by Ashley's standards, quality, and marksmanship products. When we initially purchased through Ashley we ran into order delays and logistic challenges. We regrettably passed it as one offs, especially because we leveraged Ashley synchrony credit. Through 6 years of our relationship, we purchased, living room sets with tables, dining room set, server set, master bedroom set with nightstands and hanging lamps. We spent thousands of dollars with Ashley, yet continuously ran into delayed orders, orders not delivered when scheduled, damaged items delivered, damaging our items when coming to fix their damage items, issues taking the damage items back or not picking them up in a timely manner, calls not being answered or returned, incorrect information being provided in communications, negative attitudes from folks including management when requesting follow ups. We continuously worked with Ashley through the issues, partially because we had a longer term vision, and partly because we expected the issues to get resolved. The wishful thinking has come to an end, as Ashley has now delayed our 6yr old birthday bed and even worse, when communicating about this, Ashley has inadvertantly, in 3 communications sent us other customers personal and confidential information, including credit application details, financial history, social security and address details and much more. Our confidence in this business and in our personal information with this business is completely shot. We are shocked with our experience, and that our relationship will end this way, but more disappointing was our attempts to communicate with management, and their intent to minimize the criticality of this issue. Luckily we were able to escalate through headquarters a case, which was finally getting more visibility, however we will no longer shop with Ashley after our order is fulfilled, our confidence and trust has been breached and destroyed. This is not a customer centric or customer focused organization. They are more interested in getting the sale on paper work and can care less of the process or people in place to deliver afterwards. Their entire staff needs retraining and their logistic partners need a complete revamp. The customer experience, once you have left the store and signed paperwork is a nightmare. The floor staff, selling, are friendly and knowledgeable but we just wished they would have warned us to walk out, the moment we entered. This was a mistake and will not be our partner going forward. We still have an entire second floor of our almost 4000sqft home to remodel. Ashley has officially lost out.

Excellent customer service from Cindi. Very informed and was not pushy. I will definitely be back to purchase from her again.

(Translated by Google) Excellent service and quality products! (Original) Execelente servicio y calidad productos!

Great service and many options to chose from ranging from couches, dining sets, and decorations! They helped me find and purchase my first couch!

I had a good experience there. The bed I was looking to get was not available anymore but they were able to find me a bed similar to what I wanted. I really loved their customer service!

The sales rep did not follow us around the store - only checked in once we had found the couch we wanted. The rep was extremely knowledgeable. Puchasing the couch was SO painless. Overall great experience. Hopefully the couch comes soon!

I have been to the store 3 times now and on the phone with customer care and email over trying to order a replacement couch cushion. Just left the store after the 3 time and them saying they have no idea when customer care told me to go in to the store with the ticket#. Now just got off the phone with customer care and was told that store obviously does not know what they are doing I would recommend trying another store if possible. Pretty bad when their customer care says try another store because that one doesn't know what they are doing. Finally after emailing the store manager of the Rockford store he was able to get it and email me a bill and pay online so I didn't have to drive back to the store. Can't believe how long and stressful of a process it has been to get a couch cushion ordered and who knows how long it will take to come in.

Wonderful experience! Clean store and well organized. Floor staff was great, very willing to answer questions, but not pushy. Will recommend them to anybody looking for new furniture.

My husband and I visited the Ashley Homestore looking for a recliner. We not only found the perfect recliner, but we were so impressed with the customer service from Kolby that we bought a love seat also.

Cindi was very easy to work with. Helped us find what we wanted and didn’t try to oversell.

Took the time to find exactly what I needed and showed me other options to be sure its what I wanted.

They try to force you to buy there furniture. Gave me a half of sofa because the other half was damaged both times they brought it to my house and will not take this piece back. They should have told me there were no returns. I have to store this piece of furniture and pay almost 600 for something I cannot use. Bought it at 7131 east state street rockford Illinois. #4040167 right arm sofa. This is so wrong

Very easy to make a purchase there, plus a very nice selection of furniture.

Salesman was cool, but they tried to double the price from what was marked on the tag.... Will NOT be going there again

Will Smith was great to work with! Very easy going and explained everything very well.

Had a great time with Vicki trying to find the perfect couch and accent chairs. She was so helpful!

Wonderful staff awesome selection truly the best place to shop for furniture

Clinton was very helpful and patient with us while we looked for a living room set. He was friendly and pleasant to work with. Can’t wait to get my furniture!

At first it took a while to get some help, but when I did get the help it was an excellent experience! the salesman was very kind and funny with a good head on his shoulder.

Wish I could give it zero stars. I went in to look at couches and the sales guy (didn't get his name) was pushy and being very rude. He asked me what my spending limit was and told us that I will never find anything in their store unless I make payments on it. I could have gone higher on my budget but he didn't even give me the chance to say anything. He told me that building up my credit was for making monthly payments on their furniture and I won't find any other quality furniture like theirs. Glad I went elsewhere and gave my business to someone else.

I was very pleased with the service at Ashley Furniture. They were very helpful in finding the best bedroom furniture for me. The quality was better than some of the other stores. I would return for other items.

Great store, great salesman (Josh Struck). Found what we wanted in a decent amount of time and only about a week turnaround on delivery with a price that we could live with.

Will S. was amazing throughout the process. He helped me pick out a dining room table and chairs that I absolutely love. I would recommend anyone looking to buy furniture to stop in Ashley and ask for Will.

Was a good service and was attended to by a representative right away and it felt very personable. Only one flaw my furniture is still in process stage and wait time for it can be up to 2 months more or less. Ordered on 3-27-21 the Sales Representative Vanera Lordkipani was very helpful even put in the 25% off that was coming on that weekend for me as a discount and wasn't pushy at all, had some suggestions,(I knew exactly what I wanted) but not pushy. The dates of coming into warehouse will fluctuate according to new updates and was last informed as on 4-28-21 that it would be in the warehouse on 5-4-21. Trying to give benefit of doubt and when my furniture arrives (I'm old school and don't leave alot of reviews and this decision was after reading other 1 star recent post) to my apartment and if it's damaged and I'm not taken care of immediately (within one week) I will ask for a refund. 4 stars will be 1 if it's that route.

Shout out to Marco's for the extraordinary service!!

Nice furniture

Such a great selection at this Ashley's. I bought a couch and loveseat over 3rys ago. Now my girlfriend and I bought a whole new couch set, cocktail table and end tables. Vicki and the other sales people helped so much. Vicki was such a delight to work with. They work with you on finances and they have great promotions too!

Looking for a new kitchen table and they had a lot to choose from! Clinton helped us and was amazing! We decided on what we wanted (finally) and he made sure we were taken care of! We will definitely be coming back!

Great customer service. Was very professional and answered my questions. Very good staff

Awesome experience! Wonderful salesman Wil Smith! Will definitely return!

This was my 1st time shopping at Ashley and I was not disappointed. Our salesman was very helpful, but not pushy at all. I highly recommend.

Good selection, helpful staff. An all around good experience.

We honestly have visited the Rockford Ashley store a dozen times before we finally made a decision. The sales people were always friendly and knowledgeable and never made us feel pressured to make a decision. We Made the decision to return because we bought our dining room table from there almost 5 years ago and it is still in great shape. The furniture is great quality and very chic.

I thought Mr Smith was very good at his job. Very nice and very helpful. I will tell people about him if they plan on going to Ashley. Also all of Ashley's people were very nice and helpful 👍

Salespeople were extremely pushy and never allowed a moment to look or talk on our own.

Beautiful furniture too bad they take like 5 months to deliver.

I had a graet experience i Ashley HomeStore!!!

Sales person really nice even though his first week made him work a little with indecisiveness of my wife .But all in all good sales people. He still needs more training but he is getting there. Good people skills and not judging is a very good start Keep it up Joshua.

I stopped in to look for new bedroom set, and Kolbey was such a big help. She was friendly, helpful and professional!

Best customer service I ever had a Major Retail Furniture Store..Even the Store Manager was Awsome!!

I went in looking for couches and counter height chairs. I was able to roam the store and not get harassed by sales people which was phenomenal. Cindi S. who was really kind and asked what i was looking for she showed a few couches and let me roam the store a bit in piece. I loved it. All the furniture stores ive been at they would either harrass you or take me for a joke and ignore me. After roaming the store i noticed that Ashleys had the same counter height chairs that matched my table and i was able to buy them $300 cheaper than gufstasons. I love my experience and i loved how Cindi S. And the entire staff for that matter were all down to earth and let you shop and not stress out as you shop! I would definitely recommend at the very least stopping by talk to cindi and check the place out i saved a lot of money by doing so

Had a great experience. Our salesman was so helpful and friendly. He was not pushy at all. Reasonably priced compared to other stores. Quality furniture. Very pleased.

Just recently purchased from here and we had the BEST salesman, Jeff. He was attentive, kind, personable and very knowledgeable. 10/10 recommend Ashley HomeStore for not only great prices but also for their great sales associates!

Kari did a wonderful job helping me and mom Nirmala and she stayed after to help us finalize everything and answered all questions. I would recommend this location to anyone who wants excellent service! Anupama

Jeff from here was great. The furniture I ordered is coming a month out due to the pandemic, but the knowledge and friendliness of the staff was great. I absolutely adore how there was no pressure to buy until I was ready. If you're in the market for a new piece of furniture for years to come, stop here and ask for Jeff.

Love the show room and how things are moved around . Brings light to something you may have missed. My experience was smooth, no hasels. I had visited the store several times to continue to look for what I wanted. The employees where very helpful and easy to talk to. Alos , the manager was also very helpful. I would recommend this store. My team was amazing, ask for Allie and/or Carrie

The salesperson I had was horribly pushy, which I had the expectation when I went in there, but on top of that he was making sexual advances, which were incredibly unwelcomed and uncomfortable. Even when I came back with my fiance he continued to do so. It was sickening and kind of makes me not want to go back even though I need to.

I’m in the store trying to get An explanation and the mAneger is allegedly in and interview...Ive been waiting for 2 hrs and no body wants to help me...Ive been getting the run around since November 25...Ive never experienced such...I JUST WANT A REFUND 3k THAT I PAIDED IN NOVEMBER AND MARCH 10 th.. THE FURNITURE FINALLY CAME AND IT WAS DAMAGED SO NOW IVE GOTTA SLEEP ON THE FLOOR AND THE REST OF THE FURNITURE IS IN MY LIVING ROOM IN BOXES...WHO DOES THAT???

Terrible terrible terrible!! I Will never shop here again! Never told us our couch would take so long we ordered back in November 2020 everytime I called they gave me 2 week date of when it will all be there and when we heard nothing they would push it another 2 weeks.finally all the pieces came in. The guys came spent maybe 5 minutes at the most trying to get it in the building gave up and they took everything back to the store told us just to wait for a call. When they did call they just said we will get our money back and pick a different couch. Never shop with this company!

We were just going to look at furniture and shop around different stores for what we wanted. We liked what we saw and that the sale person was extremely great at showing the best of what we wanted.

No pressure and I love everything I bought. Jeff was my salesman! Great help

The sales rep. Was very helpful and not pushy ar all. Found us some Chester drawers and night stands for our bedroom. Will definitely go back for further purchases!!

Awesome first-class service

We purchased two leather sofas with recliners from Ashley furniture. We were encouraged to purchase protection plan due to the cost of sofas (2400). We did so and have never been more disappointed in a company. We have tried many times to contact warranty company and no one answers. Called Ashley Furniture for help and was told nothing they could do. Have only had these sofas for a little over two years and have been well taken care of. There is no reason for sofa to be needing repair already. I will never recommend buying from Ashley Furniture, their product lacks quality.

If I could give it no stars I would. With everything going on with covid it’s INSANE how difficult they have made this process. I will not nor will ever be recommending purchasing or leasing furniture from this establishment. The stigma around Ashley’s which I thought was an exaggeration was CORRECT.

My boyfriend and I came into the store around 2 in the afternoon and we walked the store for around 20 minutes before we finally asked someone to help us. Employees and management walked passed us several times and never even said hello or really acknowledged us. Once we finally got someone to help us she was awesome! Thank you Allie M for all the help we really appreciate you!

The service was well. Only complaint it that we walked around for twenty minutes without anyone helping us. After we got helped the service was good and they helped us out a lot with problems that the online version of the store caused us. The store layout was very neat everything was broken up into sections and easy to shop.

Great service, found the couch we always wanted. It won't fit in our living room.🥺

Very pushy salesmen.

Great staff!! Best experience I have had with buying furniture.

Looking for leather living room furniture. Sales rep was extremely helpful, resourceful and answered every question I had satisfactorily. Anxiously waiting for my furniture to arrive

Great customer service and good quality furnishings!

They are really nice and love to help you

Hello I am amazed at the kindness that ashley store gives thanks for your collaboration I left very grateful for the treatment they give to one that God continues to help each staff

Prices were too high

We enjoyed our experience w/Jeff Johnson to navigate what couch or sectional that we both agreed on and quality of leather & his knowledge was awesome. I would highly recommend Ashley Homestore.

Great experience! Marcos is a great salesman! Highly recommend..he was very patient.

I had a wonderful experience shopping for my daughter some new furniture.the representative that helped us was very kind and knowledgeable. They tried to give me the best deal, the manager was very polite and he also helped a great deal. He even help me by making sure that I had enough credit to cover my purchase. Thank you for all you guys help

It’s very nice going to the Rockford IL Homestore and see the same employee from 2 years ago there. I am so comfortable buying from Marcos Lopez that I don’t ever intend to buy from anyone else. Thanks for having great employees who go above and beyond. Good job Ashley!!!

***UPDATE: This is more of a reflection on the company, not the Rockford location. If you're going to buy from Ashley, you should plan on waiting a long time before you get your furniture delivered. It's been 65 days since I purchased a sectional from Ashley HomeStore. I was told 6-8 weeks for delivery, and it's been 10. Talked with an online rep a week and a half ago, and was told that it would be delivered to the local warehouse on the 14th of April. It's the 19th, and I was just told again via online rep (after waiting a half hour on "chat hold") that it was now possibly the 24th before the warehouse would see it, and they didn't really know. This isn't a "build to my exact specs" sectional, and I am BEYOND disappointed that it is taking this long to get a piece of furniture delivered. At this point I am not loving the fact that I had to pay for delivery. The last time I bought furniture (from a different business in Rockford) it was delivered for free, and also in about a week's time. ORIGINAL REVIEW: Very helpful staff, friendly and not "pushy"

Friendly and very large selection and friendly prices. The staff go out of their way to meet your price needs and that impressed me. The quality and service is outstanding. I highly recommend this store and their staff.

I at first gave this store a 5 star review for the great customer service I had when placing an order in person in the store. What a mistake it was ordering from here. I got a tv stand and coffee table delivered. After the delivery guys left I noticed part of my TV stand was broken. I called that night and complained. I was told it was to early to open a ticket on the item and to call back tomorrow. I called back the next day and was told someone would have to come look at the TV stand. A week later a guy comes and says that no one from Ashley's even told him what was broken and he had no parts to fix it. He said new parts needed to be ordered. Here we are weeks later and I've been sent 2 incorrect parts. I also tried to cancel my couch order and was told I woke be mailed a $200 check to keep the rest of my order. Tonight I'm told no one was ever mailing me a check and I was lied to. So I'm stuck once again waiting for a part to fix my TV stand and no real apology from the store. Needless to say I cancelled my couch order and will never buy from this company again.

Great selection and our salesman was very helpful.

Awesome working with Jeff as our salesman

Called and called on Saturday about lamps and it would ring so many times and then disconnect me. What kind of company is that? That tells me something about their customer service

Salesperson was knowledgeable and got my questions answered if it was something she was unsure of. She took the time needed to weed out unsuitable options. She listened to my concerns. I was pleased with the process.

Furniture was lovely and the staff was great. I was helped by Marcos, and he did a phenomenal job helping me decide the best furniture for my apartment.

DUM

Our service representative was amazing! She was knowledgeable in all areas of the store..and when she was unsure, she reached out for help. We where informed of sales, delivery options and discontinued items. I left with a wonderful purchase and a huge smile of customer satisfaction. Thanks to (blonde) Ally....we will be coming back in for future furniture purchases!

If I could rate Ashley HomeStore a 0, I would. I am moving for a job to the St. Louis area. My parents and I went into the Rockford store on Jan 22, purchased a bed frame, box spring, and mattress. We were told by the salesman, Marco, and the manager on that date (not sure of the name) that it could be shipped out of the O’Fallon, MO store no problem. It would take 4-6 weeks which was perfect timing, and when I found an apartment to move into, I could call and they would update the address and everything would be fine. On January 27, I received a text message telling me my order was in and ready for delivery. I had my mom call since I had not gone and found a place to live yet. The woman at the calling center in TX was super helpful, left notes in the file, and said it was not an issue. On Jan 30, I found an apartment and signed a lease, called the customer care line to schedule delivery for feb 6. that night and they told me my items would not be in until Feb 8 and 10. That confused me due to my text message I received. I pushed my move in date to the 13th. The man at the calling center in TX said he updated my shipping address and delivery/setup would be happening that day. He told me I would receive an email or text message with the time block the delivery team would be coming to set up everything for me. Today, feb 10, I still had not received an email or text message so I called the same phone number that I had called before. Ciara, the customer care rep, told me my box spring was back ordered to the 22 and my mattress the 16. None of this makes sense. She said I would have to talk to the store and would not help me any further. So my mom and I called the Rockford, IL and O’Fallon, MO store a total of 43 times and it would ring 9 times, then hang up. I called 3 different corporate numbers I found and did not get any help from them either. It took me searching the internet, finding a previous employers LinkedIn profile, finding them on Facebook, and messaging them for my information to get forwarded on. This is absolutely ridiculous. The right hand does not know what the left hand is doing. Information was never consistent. Working in the customer service business, I am embarrassed for the owner and managers of both of those stores. I will NEVER be ordering anything from Ashley HomeStore ever again, and my parents will be going to the store tonight to fix this issue and get our money back.

We went in just to look and ended up with a new bet set. Will Smith and Marcos López were so helpful, personable and kind. We can't wait to sleep in our new bed.

The sales representative was very kind and considerate and took her time to make sure all of our questions were fully answered. She was patient with us as we debated what would work best for our family and she was knowledgeable with all the specs of each piece. She was also able to help recommend which pieces would be best for us having little children that would last with the wear and tear.

Very helpful! I was so indecisive and they were very understanding and patient with me as I took a while to choose.

I originally gave this store 5 stars, based upon the buying experience we had there. However, the delivery of our furniture, did not go well. We bought a motion bed and mattress set, and paid for delivery and setup. They delivered the bed, but said the guys who delivered the mattress would set the bed up. Two weeks later, the mattress was delivered, and the guys refused to set the furniture up, saying the guys who delivered the bed should have set it all up, despite the mattresses not being present - which made no sense. We bought a split king motion bed - and it did not function at all. Further, one of the movable foundations was USED - the box had been re-taped, the foundation had cat hair all over it (we don't have any cats, my wife is allergic), and again, it did not function. The manager REFUSED to take responsibility, blaming the delivery guys. As of right now, we have no functioning bed, and no answers from anyone at Ashly. AVOID BUYING FURNITURE HERE, unless you don't wish to receive what you've paid for.

Will was great he helped us narrow down what we wanted fast.

I always find or what I look for I love

We spend 8 grand in this store the sales person was great but after that it fell apart After 6 weeks they started calling us saying our mattress was in we told them we asked for everything to be delivered on the same day (this happened 3 different times)a few weeks later we stopped into the store because we had gotten a call says our items were in to set up a delivery time we were on hold for 45 minutes no one answered we go to the store to find out only half of the order was in still missing the dresser & the mattress 😜 we didn’t here from them until last we everything was in they would deliver on Wednesday between 3-6 6 came nothing 630 we called they said 645 so 645 came we called at a7 15 no one picked up until 730 they said the truck broke down things happened we understand that but not one time did they call us to say they were running late or broke down if week don’t get out complete order in perfect condition we will cancel it 8 grand to us if a lot of money but they don’t seem to care the store didn’t help because they just seek the furniture but you can’t call unless you want to be on hold for a hour Update we got our bedroom set the delivery guy spit on our floor didn’t wear a mask the rails were damaged they left the mattress out in the snow saying it would not fit they didn’t take the boxes had to reorder the rails My husband & I got the mattress into the garage Then him & my son got the mattress into the house so now we wait again for the rails so if u are reading this CANCEL your order

If I could give zero stars, I would.. They literally took money out of my account, said my mattress was coming, and then cancelled my order.. without notification. So, I went to a different bank account I have, and ordered it again. Giving them the benefit of the doubt that it could have been a system error. Now I have placed an order for my mattress for the second time, this time, I paid for the bed twice in the same transaction but different days, and they also put holds on my account every 6 days for the amount of the mattress.. then they would remove it and do it again. THEN, one day they didn't remove the charges, after consulting with my bank we left the financial situation on hold until my mattress was received. We did that because Ashley Furniture kept insisting that they didn't take out the money twice and I got tired of arguing with them. 2 months later my bank is now filing a dispute to get my money back, which can take up to 10 days.. This has been time wasted speaking with people that can't help you and they are always right and the customer is wrong. I will never order anything online from Ashleys Furniture again. I suggest to anyone who is looking into purchasing from online that they take the time to read the fine print and watch your bank account closely so you don't pay for what you purchased more than ONCE, and don't get me going about how long you have to wait on hold to speak with a representative, only to be told you're wrong.. please read the fine print..

Jeff was extremely helpful and gave great customer service! We definitely recommend going to this location.

Always love the furniture we get at Ashley Furniture Store.

My sales person Will Smith was a great help and courteous helping my brother and myself find a couch for my mother and a couch and recliner for myself. They had a great deal on the furniture we purchased and the interest free financing for 48 months made it very affordable. The managers that helped out were great. Everyone was very helpful and made you feel very welcome. I would highly recommend Ashley HomeStore in Rockford. Very nice people and great selection. Thank You everyone. John Bausic

Looked at several living room groups. Salesperson was very helpful showing us popular models and more similar groupings. Ended up purchasing first group he showed us. Also happens it was one of the ones I had seen online. Finalizing the transaction didn’t take long. Just wish availability was sooner but everything backed up due to COVID.

Great customer service, very nice, didn’t hound us and let us have time to decide and answered all of our questions.

We had excellent service. Our salesperson Ally was extremely helpful and found us what we were looking for almost immediately! We have bought from Ashley in the past and have been very pleased with the quality of their furniture. Our next furniture purchase will also be from them.

My boyfriend and I purchased a bed can't wait to receive it but Sandra our sales person was really nice and knowledgeable about our purchase. Please ask for Sandra if you go to Ashley furniture.

Worked with Marcos both times we went ! First he showed us around to ones we were interested in online . The.He showed us ones Similar sets . We ended up coming in the next day to work with him again and purchased one he showed us . He was super nice to work with an explained everything to us !

Customer service was very good nice employers and very much helpful.The prices where great, we bought a mattress and I was surprised how overall good the mattress was and the price!

Great customer service very helpful with guiding you thru the purchase or asking questions in general staff very friendly would recommend 👍

Very helpful customer care , Marcos

Dear Ashley Home Store, Me and my husband had a good experience here.Marcos was easy to work with. Marcos was really nice. I would recommend Ashley Home Store for all your furniture needs. Thanks again Tim and Amber D.

Was a very good shopping day, went in for a piece and got one with a discount and tool home with us.

Horrible service. Took over 16 weeks for all my furniture to be delivered. When delivered they left a random piece that didn’t even belong to my order and took another 6 weeks to come back and pick it up Didn’t even remove the plastic from the furniture and trying to get a hold of the store is impossible.

On September 23rd my son and I went into Ashley furniture because he needed a bedroom set and I wanted a sectional and dining room table. It took us about an hour to make our decisions on the items we wanted. I paid cash for mine. My son did his own thing. Our salesman took 2.5 hours writing up our sales because he insisted on telling us his whole life story and continuously answered his personal phone calls while we were sitting there! Our blood pressures were so high, we just literally sat there, sweating bullets under those hot lights....anxious to leave! He tried adding on furniture protection ($300 more) after I clearly told him there was no need for that since I live alone. (Thank goodness my son caught onto that.) Toward the end, the sales guy told me it would be 4 to 6 weeks for delivery. Since then, I've been told several times that there are pieces of the sectional in the warehouse now, but they're waiting for the other two pieces to come! (Same excuse I've seen in these other reviews) Every 2 weeks they tack on more time! January will be 4 months with no sectional! Ashley, your apologies and excuses are stale. I've read a lot of the reviews and so many complaints are just like mine! I'm sick of it and will get a refund if I'm put off one more time. Don't sell the stuff if you don't have normal access to it!!!! I'm so glad I was talked out of the dining room table! I would've straight snapped out spending all of that money and receiving nothing!!!!

Terrible service & customer service I ordered a Queen size bed back in September was told it would be here the 2nd of Jan. Now Im being told the 6th of Jan. When I never set that date up. These guys are a total waste of $ I wouldnt waste my time with them. None of there merchandise is in stock. Overall theyre just pure unprofessional

Great experience, very friendly knowledgeable sales staff, and delivery in a reasonable amount of time. Highly rec

Just had a wonderful experience after a visit to two other stores in Rockford. Eve was awesome when we first arrived and showed us what we asked for. Told her we had an appointment at another store down the street so she gave me her card. Went to other store and was treated like we were a burden. Got back in car and headed back to finish up with Eve. When back at store Eve was busy with another customer so Alex stepped in to cover. Alex completed the sale for Eve. Wonderful service and customer appreciation.

Beautiful place to shop

The reps ally’s and Cary I called her Cece were fabulous they went above and beyond to help me’