Ashley HomeStore Rockford, IL 61108

Great experience this afternoon at Ashley’s furniture store. As soon as I walked in got greeted by Ashley sales young man who answered all my questions about furniture warranty. Wasn’t sure what I was looking for in a living room sectional because of all the great variety they have in the show room. Definitely going back this afternoon with my measurements in hand to decide on my new LR sectional.

Kim was very helpful in getting us the best deal possible for our new bed. Very friendly and straightforward.

Exelente servicio y calidad... y muy buenas ofertas.

Great prices and salesman was very helpful.

Ally was extremely helpful. We now know what to do because she was kind enough to give us some time. A great place to shop!!

Jeff was so very helpful. Everyone was friendly and knowledgeable. I will go back for any future needs.

Excellent customer service from Cindi. Very informed and was not pushy. I will definitely be back to purchase from her again.

Great service and prices

Ally helped us find just what we wanted. She was extremely helpful even though she knew we weren't going to buy the furniture from her. (We are from out if state so we have to go to a more local store). She wrote everything down for us so we can find what we picked out when we are ready. There was a huge selection and it is quality furniture.

They had a great selection & very knowledgeable sales staff.

Everyone in the store was so helpful and nice! Colby answered all my questions and was very honest about inventory.

Great people help me with my needs made sure I was happy with my choice and kept a smile on my face the whole time Looking for FURNITURE AT GOOD PRICES PLUS GOOD QUALITY SHOP SHOP SHOP ASK FOR KOLBEY OR MARCOS!!

They had really good service and helped me right away glad I went there

Every time I visit this store we are taken care of immediately and everyone is always so helpful and friendly. They also always have really good sales going on . 10/10 recommend Ashley’s !

Cindi was a very friendly and honest sales person

Update to my review: Ordered a living room set on April 11, 2021. Estimated delivery of 2nd week of June. Heard nothing up to July 6. Emailed person who responded to this review. Was told everything was going to be delivered except the end tables on July 27. Got rid of living room furniture on July 24. July 27....no call saying what time furniture was coming. I called customer service first thing in the morning. Was told it was scheduled for that day. Had to leave for a family emergency but wife was home. Still nothing by mid-afternoon. Wife calls and customer service said it was scheduled but now is cancelled. Went to store and showed all the emails. Update I got today is Sofa will be here Aug 2nd. Recliner - Aug 31, Loveseat - Sept 17, Coffee Table - Sept 21, and End tables - Nov 2. So now I have NO FURNITURE in my living room and it is going to take another 4 months on top of the 4 months we have already been waiting. And knowing Ashley Furniture at this point.....these dates I am sure are not guaranteed. Covid is no longer a valid excuse. My wife worked in the furniture industry up to 2 weeks ago and there is not THAT much of a back log. DO NOT get furniture from Ashley. They are the biggest fraud of a furniture company there is.

Disappointment can’t even begin to explain our experience. We moved to the area, needed quite a lot of new furniture and spent a SUBSTANTIAL amount of money here to furnish our whole house. The rep told us Ashley makes their own furniture, therefore they don’t suffer from the same delays other than maybe 5-8 weeks. That was back in April. Now after having everything delayed for a 3rd time and some pieces pushed back to September and October. Do you think the rep would communicate with us? Nope, just dodges our emails and let’s their customer service team handle it. Blatantly, we were lied to, in order to make a sale. If I could give this experience 0 stars I would.