Ashley HomeStore Rockford, IL 61108

Great sales and great customer service.

I had a great experience at Ashley Furniture store. The sell rep wasn’t pushy. Mousur was personable he gave me time to look and was there if I had questions. I felt comfortable and had a friendly staff. Yes, there is a wait time on my order but something are worth the wait when you get what you want.

Our sales associate Will Smith was great help, he made our buying process enjoyable with his knowledge and sense of humor. Highly recommend him for any of your furniture purchasing needs.

Very quick and easy experience with Jeff! He was very helpful and patient with us in our decision making of a new sectional.

Our experience was amazing thanks to the Assistance Manager, Gabby. Our paths crossed because we placed an order and we did not receive what we thought we ordered. We spoke with Gabby about our issue and she went over and beyond to resolve our issue. Her knowledge and professionalism was un parallel. Looking forward to doing more shopping in the future at Ashley’s and for sure with Gabby!

Marcos at Rockford location is amazing 👍🏽

Great furniture and great service

Very good customer service :) And very good quality items. :) 10/10 :)

Store has great options and nice workers! Fast service too!

The gentleman assisting us, Will Smith, was very nice, funny and patient. I would highly recommend Ashley to everyone. Very knowledgeable and quick to find the style of furniture we wanted. Thank you so much Will!!

Good prices and quality on their products, vistit Ashley stores when planing to buy new furniture , I highly recommended

Ask for Jeff. He was informative and very pleasant to work with.

Bought our first furniture for our living room as a married couple . Went in with a pre approval letter for 3500. Walked out with an Ashley Card for almost 6 grand, furniture with no interest for a year, and they went with whatever price we could find that was the lowest for our items. We saved almost a thousand dollars between discounts and price matching.

Will and Marcos did a great job of explaining the different options with new mattresses

My wife and I purchased a new tempurpedic mattress, a bedroom set including bed frame, headboard with lights, nightstand, and a dresser with a mirror. We had to wait 2 months for the bedroom set which we were aware of delays when made purchase. When they set up our sons bedroom set they didn't hook up the lights, all the drawer handles were loose, and they brought the wrong mirror for dresser. A month later they scheduled to bring the right mirror. This time they left it at the door and left without setting it up when we paid for white glove installation. They have given us problems about coming back to set up mirror because no one in the area. We were about to get more furniture to furnish our entire house. But after over $6,000 and the poor services received we will be going elsewhere. WOULD NEVER RECOMMEND TO ANYONE!!!!!

I wasn’t even mad about the 6 month wait we have had but the constant calls to deliver furniture when they didn’t have everything. Then calling my husbands work so much he got in trouble. We finally caved and told them it was fine then a date was set and they said we never confirmed, ok fine. But then we set another date today and confirmed and they send over a list for items to be delivered and it was not delivered . At this point I have no furniture in my house waiting for pretty much a whole house of furniture. This is such a joke and of course no answers on the phone because they don’t have it in the system even though we have it on our end. At this point I want to cancel our order. Now to wait 7 more days and who knows if that’s even accurate. Don’t get rid of any of your furniture the date they let you know there is a delivery. Also 12 weeks is about 6 months. Worst furniture purchase experience ever.