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Ashley Store Rockford, IL
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Rockford, IL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Rockford, Illinois at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on E State St, across from Lowes. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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Great selection, service by Ana, and great prices!!
Victoria was very helpful and was considerate in giving my husband and I space to discuss our next steps
Had a great experience and would recommend them to friends and family. Will be back to buy more with sales man Josh lahman
Karin, our salesperson, was super helpful! She listened to what my needs were in a chair and really helped direct us to chairs that would fit my 5ft frame. She never tried up-selling, which I find refreshing. Thanks, Karin!
Anna was very helpful without hovering
Karin Cabildo assisted us and she was amazing. She was very personable and made this purchase extremely easy and enjoyable. Will definitely come back if she’s there!
We have bought both living room and bedroom furniture from Ashley and have always had good service.
The manager an sales person we dealt with were very friendly an helpful! We already called a family member who is going to be getting new furniture an gave them our sales person name. We enjoyed picking out our furniture at the Rockford, il location. Very satisfied!
Anna and Javier are wonderful! I had done everything online and just needed to finish the paperwork in store. They had trouble finding it so they had to start over. They ensured everything was exactly how I wanted it and still made that part easy in a very timely manner! All of my questions were answered and I walked out a happy customer! I'll be back 😀
The salesgirl that wound up helping me Ana, was great however when I walked in straight to the desk the 3 men literally ignored me. One was just on his phone . None of them made eye contact with me. I was there to make a purchase , she saw me from across the room and came over. You may want to re evaluate the people you hire!
Great staff member and very helpful
Logan Garvey was a great salesperson to work with. We are so excited to get our new bed set in and he helped us find a mattress that I did not even know exists with a 10-year warranty. I did not feel pressured at all and he made sure that we got what we wanted
Josh was accommodating to our needs and time restraint. He showed us what we were looking for. I appreciate him respecting our time and price range.
Karin was very helpful and experienced and helped me and my husband get the right recliners we wanted at a great price. Thanks again
All imma say is go see Lillian peoples very well worth it!!!
I highly recommend working with Josh for all your furniture needs. He was very helpful and not pushy at all. He explained all the details and prices for the sofa set I was interested in. I’ll definitely be returning for future purchases!
I'm very upset I made three purchases there in the last year the first was a recliner which I was talking to getting a stupid hundred-dollar cleaning thing for it and I never use it and I want my $100 back
Excellent service
Mousur was awesome, he was not pushy at all and helped us to walk through the right set up for our living room!
So helpful and wonderful to deal with! Javier and Brendan were a great duo helping us with our purchase. Will return!
The salesman was very professional and helped out a lot in purchasing our new furniture set
Victoria is the best if you need furniture go and ask for Victoria top notch A plus
I love the way Lilian takes care of me and my family and relatives whenever we go shopping at this store, kind, lovely and very experienced person. She always makes sure that I get the right furniture at an interesting price. From day one, I love this store employs. Good job to the manager Brandon.
Javier was wonderful to work with. He listened to what we needed and wanted and found us exactly what we needed.
Great service. Representative was very knowledgeable and made sure the best price was presented fairly. Thank you for the good attitude and service. Everyone was very friendly.
I was pleased with the selection of furniture in this store, but what really shined was our salesperson. Ana Hernandez was so helpful, friendly, and listened carefully. She helped us find the perfect pieces!
Took 20 minutes to give me a price on a furniture set. Ashley priced me at over $1000 more than Gufstasons who ordered the exact same thing for me on the same day.
Móndese, the sales rep, did everything to get us happy, He is great !
Awesome
Our salesman was so extremely helpful. He made our shopping experience so easy and took care of all our worries.
Very enjoyable experience working with Paulie. Very knowledgeable and professional.
Carin was really great to work with and helped me find an entertainment console. Team were great in getting it loaded on my truck...in frigid temps.
Already knew the couch we wanted after looking online.. josh was our salesman and made the process super easy. Ashley furniture matched some of the pricing I had seen online. we had the couch delivered in less than a week.. would buy from again..
Great experience with our sales person Pauly. Very nice and not pushy, and great deal.
Amazing experience at Ashley! They were quick to help, knowledgeable, not too pushy, & friendly! Thanks for good shopping experience, Brandon did great in the assist! They even opened early for us!
My wife and I were fully expecting to spend a full day furniture shopping. However our first and last stop was at Ashley. We were greeted by Josh who was extremely helpful and didn’t try to sell us. Instead he helped us figure out what worked best for our needs. A great experience all around and needless to say we have new furniture being delivered next week. Highly recommended!
Very pleasant experience shopping here today. Will be a returning customer ☺️
Victoria was awesome & got us the best deal. Will definitely be back!!
We have visited this Ashley a few times and had our eye on the Stupendous sectional. When we arrived today Logan greeted us and the experience was amazing. He was so knowledgeable and helped us without being rushed or pushy. He took his time to explain everything to us and made sure all our questions were answered before we left. I would definitely come back for future furniture purchases and ask for Logan!!!!
Nice furniture. Good price but they don’t deliver the furniture to the store. So unless you live next to a distribution center, you can tack on delivery fees. I live 80 miles from a distribution center. I spent $550 to have my pieces delivered and set up.
Paul was amazing!! Hands down best experience couches shopping! He was so knowledgeable and super sweet! Made the experience enjoyable! Will definitely be buying furniture again!
Helpful friendly salespeople and good financing and pricing options.
Had a wide variety of options. Paul was very helpful and got us a great deal!
Paul did a great job understanding what exactly we wanted. He was a great help in finding exactly what we needed for our decor. He was professional and personable.
Good furniture, good deals. The sales lady sucked. She was very unfriendly, she didn't want to deal with me, just my fiance. When I disagreed with something she was trying to sell him she immediately cut me off and raised her voice with me. She was very rude about me needing to attend to my toddlers needs. When I was taking him outside to prevent a meltdown, she followed me saying to stop. I told her I needed to take my son to the car and she proceeded to loudly speak over him and myself. She watched me struggle out the door while another customer ran over to help me. What an awful person.
Sales person was very friendly and helpful even on his day off. Please with the price match. Logan Garvey is such a great sales guy.
I had the pleasure to work with Ana H at Ashley in Rockford. She helped me with the purchase of a nice media chest. I can’t wait to have that delivered in the next few days. Thanks again Ana! Great job!
It’s was great to be able to track the delivery driver.
I had a great experience at Ashley Very nice friendly and helpful Paully was wonderful and so was the store manager Highly recommend
Our sales person, and the manager did a great job of getting us the pricing and the type of furniture we wanted. Sales experience was pleasant.
The shopping experience wasn't terrible at this place. The real issue was the delivery and customer service. The people who delivered our couch wore their shoes in our house on a wet winter day. When the couch was delivered, there was a cushion missing. We were told it was already ordered and should arrive in 5-7 business days. A week later we called and they said it was never ordered and we will have to go on the website and post pictures of the couch and S/N tag (which would require us to disassemble the couch) to submit a claim.
Pauly (spelling) was amazing, he took time to explain and show everything we were looking for. Very professional and we will always ask for him.
What a great experience we had with Paul and Brandon! They are awesome and we will definitely be back!
Great customer service
Super helpful and knowledgeable sales people. Not pushy.
Easy And Fast , Seller Was Helpful (MOUSUR ABEDRAB)
Loved my experience. Paul is amazing and so was Brendan. I don't recall the other man's name but he had hand tattoos and was also great lol! He shadowed us, was still a tad new. Lots of nice couches but they helped measure things for me and listened to what I wanted. I have pets and although I went there with an idea, I purchased something that better fit my needs and wants with the help of their expertise. I was also give a great deal along with a monthly payment that perfectly fit my budget. Thanks guys!
The staff was exceptional! Monsour rocks and Karen was very helpful. We had a wonderful experience.
Paul was very helpful and found the perfect dining chairs for me.
Our sales person, Karin, was very helpful, patient and knowledgeable. The compliments stop here. We’ve had 3 different delivery dates. They keep changing dates on us. We received our coaches 4 weeks ago. We were waiting on two side chairs that we bought and paid for with the coaches. We finally get delivery today, after changing the delivery dates 3 times on us. BOTH chairs arrived damaged. One of the chairs had both front metal legs bent back at a 45 degree angle. The other chair gad one metal leg bent back at a 15 degree angle with the black paint torn right off. You mean to tell me NO ONE noticed this before delivery today??? I’m sure plenty of employees noticed this and didn’t care. They are just worried about dumping the furniture off at the customers door and taking it off their hands. I’ll never shop here again and I’ll be sure to let everyone know my experience. I’ll be filing a formal complaint with the BBB and the State and requesting a refund of these chairs.
The quality of customer service and product availability and delivery were beyond professional.
Very friendly, professional service.
Karin was awesome and helped us through the process. We were hesitant going back to Ashley after a bad experience years ago. She has put that to rest and we will look here first for any future furniture needs.
We just bought a lounge couch and our salesman was very kind and friendly and met all of our expectations. Will definitely be purchasing from here again!
Very polite and professional. Very satisfied.
I went with my family to purchase a chair for a family member. Lillian Peoples helped me and just made the whole experience quite awful. She wasn’t friendly and was actually quite rude. If I didn’t need this chair immediately I would have gone literally anywhere else. It was extremely disheartening as she made such a wonderful event very upsetting. 0/10 do not recommend.
I had great service. Karin was very nice and helpful.
Carin was an absolute joy to work with. From greeting us and letting us just browse to finding us just what we wanted and even quenching the thirst of my kids and providing lotion for my 5 year old with painful chapped hands. She got us the best deal on our purchase, wasn't pushy, and extremely helpful showing options that weren't on the show floor so we had all options. The customer service was a big reason we came back the day after our initial browse and decided to purchase there.
Loved the furniture and sales People.
We had a very good experience at the Rockford store. Our sales associate Paul was knowledgeable and helped us get the items we wanted at a great price. We will definitely we back. One plus is you get your items delivered within one week to your house!
I was greeted with respect and my needs were met by Logan
Super attentive great experience!
Outstanding sales support from Logan and Mansour!!! Highly recommend and now this is my #1 furniture store in Rockford!!!
Lionel was great!
These guys were absolutely amazing. So knowledgeable and helpful. Beautiful store.
Have the best experience shopping at Ashley Rockford . Our sale girl Anna was very helpful. The best part is the manager was so friendly and giving us a great prices on our purchase. Definitely great place to go for good quality furniture. Thank you to Anna and Manager Brenden for great experience with our purchase. 5/5.
Paul was wonderful to work with. He helped me get everything I needed ordered easily.
Person I dealt with (Brandon) was excellent. Very helpful and professional, I would highly recommend the Ashley store.
We found Karin and the team most helpful in their guidance about furnishings for our home.
Service by Pauly was phenomenal every step of the way!
We have bought furniture before at Ashley Furniture. Good quality furniture friendly sales staff and friendly delivery staff. They were right on time with the delivery and kept us informed. We were very happy!
Great customer service.
If you’re ever shopping Ashley Furniture, make sure to work with Logan! I had a seamless, stress-free, & fun purchase experience. His Sales Manager was very attentive and informative as well. I will refer this location and staff every chance I get!
Ana Hernandez was very helpful and courteous!! Ana has very good customer service skills. Ana showed us the office desk and printer table and helped us over the phone with our credit card purchase.
I walked in and was immediately greeted by Lillian! She greeted us with a warm smile asked a few question, I expressed my needs and she showed me exactly what I needed!! THANK YOU Lillian and Ashley Furniture!!
Logan was a great salesperson. He explained everything very well, and answered all our questions. Thank you
Paul Schone-Knoll was so great to us. Everyone we worked with at Ashley was tops, but Pauly(ie?) was who got us everything we needed, the right prices for our budget, and excellent financing.
Ana did a great job of helping me and leaving me alone when i needed it!! it did help make the sale
I have a really good experience at Ashley Brendan from Ashley was really helpful and knowledgeable about helping find the best formal living room.
I walked in and was immediately greeted by the fabulous Pauly! They asked a question or two, I expressed my needs, it was kismet, 1st store, 1st sectional I looked at in person. It was a perfect experience, not at all what I was expecting, but just what I needed!! THANK YOU Pauly and Ashley Furniture!!
Ashley has a great selection of furniture and the staff is friendly and helpful.
Paulie and Brendan were great help. Very satisfied with our service today
Great attention by Anna. Not too over the top but enough to get our questions answered and help guide us!
Damaged drive way and refused too pay for it. Warning too all customers Ashley Delivers with a thirty five foot truck and then drove on driveway And refuse to to pay for the damaged.
Sales person was very helpfull
Paulie was absolutely fantastic. He was sooo patient and understood what I wanted. There was no pressure especially after I changed my mind and picked a different couch. I would go to him for all my future purchases.
I had a very friendly sales lady!
Very good experience, she took care of me very well. The saleswoman Ana helped me in everything
We had a great experience. Lillian was great and worked with us every step of the way!
Let us begin walking through the doors of Ashley from meeting "Logan" our Sales person, warm and welcoming he made us feel right at home from showing us around, a true sales man indeed. Love the wooden designed country farm kitchen furniture. #Lovetheprices #Ashley's Furniture #You Gotta go there... George and Francine
Ana was a great salesperson. She was patient and able to answer all of our questions. Ashley store hours make buying furniture after work possible. Edit review: while Ana was fine to sell the furniture, there is absolutely no help getting the furniture delivered in a timely manner. We have only 1/2 a couch, as 3 pieces of the sectional were unavailable for delivery. I have been given 4 different possible dates for delivery. The store does not stand by promises made for delivery. The sales people claim they have nothing to do with delivery. They do not return calls. The call center for delivery does not return calls. This is NOT the place to shop if you are in need of timely delivery or accurate delivery information. I am disgusted with this company!
Karin the sales lady was great!
Very friendly and knowledgeable on the products. Took us around and talked about each recliner. Answered all our questions. Definitely coming back to this store.
I worked with Ana. She wasn’t pushy. She allowed me to shop and kept popping in to see if I had questions. I left the store to shop elsewhere. Then came back to make my purchase with Ana. My shopping experience in Rockford was pleasant.
Very polite and friendly staff with a lot of knowledge of their product. Was willing to work with us on what we wanted. Will review again once I receive my furniture. Mousur Abedrabo was a great guy to work with.
Anna was great super helpful and friendly. Great experience
Was shopping for a new recliner for our bedroom and found one with the help of Paul (Paulie). Such a people friendly person and very helpful. And the best part is we get it by next Friday! Yay !😀
Sales was great customer service after the sale terrible. They would rather send text messages that do nothing but continually loop and never get an answer. Try to call and once again get a looped around they do NOT want to talk to the customers.
Your sales agent Lillian was the best, found the lamps I wanted. Still looking for a floor lamp, you don’t carry many and none of them were what I wanted. Will be back again at your store and will certainly be looking for Lillian. Thank you.
We had an excellent experience at the Rockford store with Karin. Both her and the Manager were a pleasure to work with and helped us find the perfect couch. Thanks!
Logan was a huge help finding the best fit for our space.
Never been in a furniture store where you had to practically track down someone to help you. Went looking for a basic, non power recliner. The selection was poor and the lady who did help us pretty much laughed us out of the showroom because it’s all power. Went to Slumberland and had a much better experience with larger selection and lower prices.
It was a wonderful experience. Found exactly what we wanted after having to cancel an order from another store for delivery issues. I highly recommend Mousur for sales.
Logan helped me with the perfect dining table and chairs. Fantastic customer service. Thank you Logan
Login was very patient and accommodating to our needs!
Logan was excellent to work with. Very knowledgeable & friendly. Help me select the perfect living room set.
Lionel was a pleasure to work with,no pressure,very helpful,friendly, and professional
Paul and Manager (Brandon) were great!
Ana Hernandez did an awesome job and was so helpful both times I was shopping for my new living room furniture!
I was the best ever I purchased what I needed
Friendly staff and very nice and quick check out
Lillian was great and very helpful and knowledgeable! Also she wasn't pushy like most salesmen
I was very disappointed with the recent contact with Ashley Furniture. On April 24, 2020 I bought a couch with a reclining chair attached. I live part time in Illinois and was part time in Arizona. I am a widow and live alone. When I reclined, the other night I heard a loud pop. When I turned the chair part over of the Davenport, I saw that one of the metal pieces had broke since I’ve four years and part of that time I was gone and have no other person using this recliner, I was very To say the least when I went to the store, the salesman could see all the furniture I have bought from Ashley, but said they only deal with sales. So I called customer service. The first call was disconnected halfway through. The second call I was on the line for over 30 minutes while the lady kept going back-and-forth saying she was trying to help me. She said she couldn’t figure it out and my phone number was correct. I told her yes this was the right phone number. That was days ago and I have heard nothing. Very disappointed in the customer service I received after all of the products that I have purchased from Ashley.
Very good customer service, financing and availability
Very cordial and pleasant buying my new dining set from your rockford il store. Lionel was very nice gentleman to work with.
Ana was an upmost professional salesperson. She was extremely knowledgeable and allowed us space to browse at our own pace. In addition, she had a great personality and we will be back soon to purchase a mattress from Ana!
It was all good. Sales person Ana was super nice and helpfull. We found everything we needed with ease.
It was a pleasure being there. Logan, whom helped me out, was a delight to work with. He was very positive and outgoing and made it easy and simple to shop. He helped me look for the best mattress that would best benefit me and I’d enjoy. Couldnt be more satisfied!
Logan was just awesome 🤩 he was very very helpful and wonderful THANKS
They were very nice
Been trying to cancel my insurance since March went there, and it was going to take 48 to call me back is been a month
Staff was knowledgeable and professional
Not pleased at all. The same chair was 400 less on Ashley’s website. I found that out after the fact. Plus the same protection plan through the store was twice as much as it was if I ordered online. Logan also offered to not charge the white glove delivery fee, but they snuck it into the price on the back end anyway. Don’t use the Rockford store other than to check out furniture first then buy online and save a ton of money
Logan did an awesome job helping us buy a new dining room set. He was informed, gave great insights, and was very patient in answering our questions.
I recently visited Ashley Furniture to purchase a dining table and had the pleasure of working with Mansour. He was incredibly helpful and patient throughout the entire process. Mansour took the time to show me different options until I found the perfect table. His knowledge and friendly demeanor made the experience stress-free and enjoyable. I highly recommend asking for him if you’re shopping at Ashley Furniture!
amazing people and amazing prices.
Outstanding service!
Our experience was wonderful .. Leonel Lomas was the Best of the BEST .. he knew exactly what we were looking for
Joell was professional, helpful, kind, well prepared and is an incredible assest to Ashley!
Excellent price & customer support
Very good attention, everything well explained.
Karen stay an hour past closing to help us make a descion and finish our purchase.
Table had staples and straps hanging down underneath
It was a great experience for myself and my husband will truly recommend
My experience was very good. Ana was the perfect salesperson for me. Thank you Ana! If the delivery goes half as smooth, life will be good.
Very unorganized. Salesperson was very nice but not trained well.
Purchased bed, mattress and sectional
We had a friendly experience at Ashley's today.
Ana is one of the best sales associate's I have ever dealt with. She helped me find the perfect bedroom furniture and a great sofa. Very satisfied with the service at Ashley furniture.
👍
Polite and helpful. Not pushy.
Great job by sales team
Very friendly. Did not follow us around and bother us. Let us look around. Will definitely shop there again
Nice store great pricing, sales lady was a little rude and pushy. But I would go back k again.
Karin was amazing!
We went into Ashley’s looking to purchase new dining room chairs. The staff was super helpful and we were able to purchase a new set very quickly.
Their salesman, Monsour A. was incredibly friendly and knowledgeable. Worked with me to get me the best deal for what I wanted and discussed all my different purchase/financing options very thoroughly. Top-notch, quality furniture! Excited to get my couch delivered!! Will definitely do business with him again!
We love shopping Ashley for all our furniture because they have the best variety and prices! The store is always clean & inviting and all the people there are great especially our sales associate Ana. She was amazing!
Mouser, was awesome! Very much appreciated his help
Mousur Abedrabe Sales Experte ! He took the time needed. I came in needing a couch for small apartment living he took me through entire store measured coaches . Made the sale checked availability helped coordinate delivery for a weekend. Reviewed quality cleaning instructions. Colors available. Just fantastic and kind. He took time to review personal information for accuracy. Set expectations. Has a great Manager very proud of his workers. The ease of this purchase so appreciated. Store has very nice options. So happy will return for other needs.
Our daughter & I went in a few nights ago to “window shop” We were greeted by Mousur. He was kind. & let us browse but was available when needed! (Loved that)!! My husband & I returned today & requested him. He was so amazing & helped us without being intrusive. We purchased our sectional we liked & the whole experience was awesome!! Thank you Mousur & Ashley for a great furniture buying experience!!! Go Bears!
Ashley in Rockford was so helpful and friendly to talk to. She knew the merchandise and was willing to show me many options before I made my final purchase.
I knew exactly what I wanted and Monsieur alerted the evening crew that I would be arriving to purchase. Thanks!
I had a wonder shopping experience at Ashley furniture. Logan, the sales associate helped my fiancé and I select a bedroom set. I would recommend this store and associate to all my friends and family.
Getting the chairs delivered was difficult. They rescheduled delivery 3 times and took well over a month to get 2 chairs
Fine
Great group of kind people. Extremely easy to talk to.
Lillian was wonderful not pushy at all. She walked with me and measured things for me. We helped us make our decision. Pricing was also good.
The Ashley’s sales were excellent. They took time to explain the product and was able to answer any questions we had.
Our sales person Mousur Abedrabo was really helpful and treated us with a lot of respect and kindness which made us feel comfortable and was very knowledgeable
Our sales person (Lillian) wasn't overly pushy and was able to answer all our questions. We found a sectional we love and after shopping around Ashley Furniture had the most affordable deal with 60 month, no interest financing.
Your associate was very helpful and a pleasure to work with. Minus a star because I received an email with an invoice attached, looking like a request for payment to complete the order when I only requested a quote.
Stopped here to buy a couch, a dining room table, and a room of children's furniture. They have removed all children's furniture so we went across the street to Bob's
Great service! Good people! Five stars!
Very helpful and knowledgeable.
Had a great experience at Ashley today. Both Joell and Brendan were fantastic. No bait and switch, no hidden fees, just great service. We got exactly what we wanted and are thrilled with the purchase.
It was good, the only thing that threw me off a bit was me and my husband were shopping for a king size bed and it took us 3 hours to get done. I personally think it shouldn’t have taken them so long to get this process going.. I also found one of the employees a bit pushy when she was offering the warranty money back guarantee after I told her no thanks over 4 times.. if a customer says no they mean no lol. Delivery process is a bit weird too.. I’m getting my mattress first before the panel part.. and I understand some orders are back ordered but I’d prefer the panel first then the mattress. Overall, it wasn’t that bad the guy who works for Aceima was lovely and very helpful when we had questions. Definitely recommend people to go to Aceima in the store! 5 stars go to Noey! Thank you.
We bought our table there and had a very nice salesman, Mouser Abedrabo really take care of us. He answered all our questions and really helped us out. It was a pleasure working with him.
Lillian Peoples was very helpful in finding what I needed for my husband. I will recommend her to all my family and friends. I really appreciate everything she did for me today. God Bless her🙏🏻
Always Friendly and very helpful salespeople! Lovely selection of furniture.
Very pleased with my purchase & appreciate the professional and friendly service!! Looking forward to returning soon.
The sales associates were knowledgeable and helpful without being pushy. They helped me find exactly what I wanted and delivery is fast.
Had the right sales person: Logan.. Knowledgeable, attentive, not pushy but helpful with our purchase. Glad we stopped in and ended up buying there
Logan was amazing! We ordered a bed from bed, bath and beyond with a terrible experience. It was an Ashley furniture bed, Logan was able to help me order the correct piece and told me they would beat a competitors price! Noting that for future reference! Thanks again
Best customer service rep
Great experience! I was helped by Mousur, he was very helpful and found exactly what I was looking for.
Friendly and helpful. Answered all my questions and were not pushy.
Staff was helpful and patient
We had a wonderful experience working with Gabriella! We will definitely be back in the future. Thank you for everything!
Had a great experience with Logan. He really went out of his way to help me find exactly what I was looking for and went above and beyond to make sure I had a good experience.
Bought a new recliner for my husband. Got exactly what I wanted at a great price!! Logan was excellent in helping me with the transaction. Very knowledgeable about new fabrics and furniture groupings recently received in the store. Store Manager helped with some technical issues and everything fell into place!!! Definately shopping there again soon!!!!
Nice store
Great experience with Lionel. Great selection
I want to say that our sales person, Mousur Abedrabo did an excellent job in helping us find the right chairs. Thank you!
Chris was very kind and easy to work with. I appreciate his patience with me. Looking forward to my new bedroom.
Store has cheaply mades furniture. An example of their sale tags- states that the price is $13. You have to look close to see that it's $13 a month for 60 months. It's cheaper to pay cash than do a payment plan. And the employees are vultures circling around you like you're about to expire.
Sales Rep and Manager were very knowledgeable and accommodating and made the whole process very easy.
Lillian was a great help and patient with us as we were looking several pieces trying mix and match. Only issue we had was a mistake in pricing but was rectified quickly.
Our sales lady was very helpful
Some man named Johnny was very rude. Despite me saying no thank you we didn’t need help he went ahead and talked to my kids and my family while we were mid conversation. I politely told him multiple times no thank you for assistance. He then called me hostile. His behavior was unwarranted.
Ashley was great!!
Very nice people to talk to and to deal with , I was very satisfied . 👌
Great service!
My experience with the store was incredible! They worked extremely hard to get me a sofa in my price range and worked for comfort. I couldn't ask for a better experience. Coming back for sure.
Everyone was helpful and very knowledgeable.
Chris was very helpful and professional.
Excellent customer service! Mr. Abedrabo was attentive in what our needs were and personable to speak with. He made the whole experience easy and enjoyable! We will be repeat customers.
I would highly recommend Logan Garvey at Ashley Furniture. He was very helpful without being pushy and knowledgeable. Ended up buying a dining set. I will look for Logan next time I need help at Ashley.
Had an amazing and knowledgeable sales person (Nate Paganucci). Sold us the most amazing Tempurpedic bed and zero gravity couch. Was a wonderful experience.
Just purchased a brand new living room set that’s beautiful! Thanks to the great Ashley team & special shout out to Nathan! We do all of our furniture shopping with you guys. Never a bad experience! Thanks again!!😎
Here I sit on my own Ashley sofa. Writing a review about our amazing experience buying furniture for our sons wedding gift. Special thanks to Amy Carratt for all your help in making our experience awesome!
Excellent sales service; expert in the area about which I was inquiring. Purchase process very smooth and quick.
Great service! Excellent sales person and most helpful. Manager was congenial and easy to deal with! Hopefully the products will be as good as the staff that provided a very enjoyable sales experience. Thank you to Ana and Lionel.
Sales person was very patient and helpful. She was knowledgeable on the products and listened when I explained what I was interested in.
Everyone was very kind and generous! Lillian and Oley (spell check) answered ALL of my question and were very patient. Thank you! I will be returning!
Lionel was very polite and knowledgeable about the type of furniture I wanted very helpful. Was very satisfied with Ashley’s prices and discounts. I was smiling when I left the Ashley Store . Thanks to everyone at the Rockford Ashley Store .
Service was great, the two people that helped my husband and I were awesome, but problem is, they ruin your credit even when they have signs all over the store that they don’t, they try to tell us that a couch and loveseat were 14 grand a piece and then when I asked about if they came as a set got told “ no you have to buy separately” when in reality you can buy it as a set since the back of the sign for the future saids you can.
Nate P. At Ashley's is a incredibly knowledgeable and helpful. I Drove all over town for a specific table and barstools, Ashley's was the only quality choice in town. Nate was able to get me what I wanted and at a great price. Next time I'm going to Ashley's first. Thanks again Nate. See you in May for my Tempur pedic mattress!
Absolutely loved Amy, so helpful and not pushy. My experience was lovely and satisfying 💕💕💕 Thank you so much 😊
Did not like a $1299 mattress. Didn't feel the same as the one tried in the store. Slept on it 1 night and was not comfortable. Went back to the store. And they said no refund or exchange. Once it was delivered. Was told it was in the contract signed before delivery. This should have been pointed out by the salesman or the manager. And it wasn't. So I am stuck with a mattress I can't use.
❤️❤️Johnny & Chris did a AAAAMAZING JOB‼️‼️Helping me choose furniture sets,dining room & living room sets theres sooooo many to choose from i literally couldnt make my mind up on which one i wanted change my mind a thousand times lol ..Literally took me hrs to decide they were very patient helpful & understanding just wanted to make sure that i chose exactly wat i wanted n was gone be happy choosing it thank u so much Johnny & Chris yall really make my day keep up the gud work❤️❤️❤️
Bought a sectional from Amy. She was Phenomenal and was superb with design and styling. Johnny the manager was also super sweat 😉
Professional and a pleasure to work with
Excellent customer service. Great merchandise.
The people there were great, very helpful and made the buying process easy..I highly recommend Mousur. He is amazing
Staff was very accommodating and friendly. They also were very helpful finding just the perfect sofa and loveseat for me.
Great store with helpful sales people. Thanks Nate!
Sales people are awesome. Very attentive and willing to work with you to get what you want. Friendly people throughout the store and through the whole process of buying.
Had a fantastic furniture buying experience with Nate yesterday. We were pricing out living room furniture and found a sectional that was perfect for our family. Nate offered us a great deal and was able to sell us a mattress set as well. Looking forward to working with him again soon.
Worst customer service I have experienced in years. Apparently my table that I paid for was discontinued but the chairs were delivered. When I called to speak to someone at the store I was treated very poorly. Chris would not help me at all, refusing to let me talk. Put me on hold twice to the point I had to hang up. Message were sent to the manager Jonny for 3 days who never called me back. I took a day off work to go down there & he met me with an attitude that he could care less about his employees rude attitude’s because he has one as well. I have bought tons of furniture in my life, never had such a horrible experience as this Ashley Furniture. It’s a shame because I love Ashley items. I would suggest customer service videos be ran day and night for Chris & Jonny !
Logan was a huge help in our decision making process.
Nate was very helpful and demonstrated a professional attitude the whole time. Provided multiple options to choose from and made sure I got exactly what I was looking for. If you’re looking for someone who’s gonna provide you with the best customer service, Nate is the guy to see!
I found what I was looking for in Ashley only that the person who attended me was not so kind he thought that why I was wearing work clothes I couldn't buy or pay for something from the store he was rude and left me there for a while because a beautiful girl appeared even my wife got upset eh we were going to complain to the manager for what we were going through in the store in the end we bought what we wanted another very friendly boy arrived nothing to do with the first boy bad experience in the store
Great friendly service. Huge display of products!!
Ordered a couch in January that I was told would come in three weeks. It took three months. When it was delivered, the delivery guys had me inspect it upside down and told me about a tear on the back which I saw. They said they’d have a tech call me to fix it - they called and the call dropped. Never called back. I’ve since noticed the arm on the couch was broken. Conveniently, the inspection was w the couch upside down. I have texted and left messages and have not heard back. Just notifying anyone- I haven’t had this experience elsewhere. Meanwhile, I have a broken couch that took 3 months to get !
I appreciate the time, patience and detail that Grant went into with me trying to decide what I wanted/needed!! Great salesman and store in Rockford IL!! I look forward to seeing my beautiful new furniture in my home!! Janet Wright-Kelley
Logan, who was my main design consultant, was extremely helpful in my furniture purchase. He listened to me, gave recommendations, and was extremely patient. I highly recommend Logan.
Went in know what we had an idea of staff was great. Bought a couch simple quick process
Salesman Grant & manager Johnny veryfriendly, knowledgeable, great men! Stop in & see them! Not pushy to sell but willing to work with you so you get what you want! Great job guys!
Angel was welcoming and helpful. I will return!
I purchased a four piece modular couch and two of the pieces were damaged either before they were delivered or while they were being brought into my home. It took a month for the repair tech to come out to my house to fix the issue. They didn’t bring replacement modular pieces, they sent replacement fabric and tore the couch apart and put new fabric on In my home. The tech that arrived did not appear to know what he was doing. He brought a blanket with him, which I assumed he was going to rest the pieces on as he worked on them, but instead the blanket stayed balled up in a corner while he flipped the pieces onto my hardwood floor, which caused more damage to other parts of the fabric on the Modular Pieces. When he was done, he left a pile of garbage in my living room, as well as roughly 2 dozen staples strewn across the hardwood floor that my dogs could’ve easily ingested which would’ve caused untold internal injuries for them. I don’t ever want these people back in my house ever again, and I will never ever buy anything from them ever again. Steer clear of this place. You will be happy that you did.
Lillian Peoples was my sales associate. She was amazing. She had the answer to all my questions and she was not pushy at all. I would definitely come back
(Translated by Google) Very good, fast and efficient (Original) Muy bueno, rápido y eficiente
MOUSUR was awesome to deal with!!! Went out of his way!!
Customer service in the store was outstanding. I was very surprised @ how much lower prices were online as compared to in store for the Sam item.
Great service and quality outstanding
I was able to purchase some new furniture. I had a very good experience. Ana Hernandez explained everything and made my experience very smooth.
Very great service and very friendly employees I can’t wait for my dining table
Colin is a gem! No pressure sales and so kind and friendly!
Angel did a great job of helping us find the perfect power lift recliner for my father-in-law.
On January 6, 2023 I bought a dining room set and it was delivered Jan 16. A couple days later I noticed masking tape around one of the legs. I started pulling the tape away to reveal a crack. You can see the tape and crack in the photo. Called Ashley’s, they sent a replacement part and schedule a tech to fix it February 29. Tech was supposed to contact the day before with a time window, never heard anything. When I called on the 29 they said the appointment was pushed to March 1 and that someone would call that night for another time window. Never heard anything. Called today to see about a time and they say the appointment was never made. So now I have another appointment for March 14. I regret shopping here. Use to love my new table now I just feel bitter when I look at it.
Mrs. Peoples was very professional and helpful. She did an excellent job and we were very happy.
We looked at many items that would support our new large screen tv and our salesman, Angel , was extremely patient with us showing all available prices and delivery dates! Will definitely recommend and will purchase there again ! 5star. John and Linda
I had an absolutely fantastic experience with the young man who assisted us yesterday and today. His great sense of humor, genuine interest in us, and ability to remember our names made working with him a pleasure. He provided exemplary customer service, balancing helpfulness with respect for our space, which is often rare. His friendliness, patience, and down-to-earth demeanor truly made our shopping experience phenomenal. Ashley needs more people like him; he made shopping in person enjoyable. Thank you, Sabiti!! TnT
Professional, clean, workplace, personable and work done in a timely manner.
I called early last week about a living room set. It wasn't available, though it was in my cart. I spoke with Angel, and we talked about coming in to do a price match on something else. I got an alert that i could get the love seat. So, im like screw it. Let me see how long the wait was for the sofa. My heart was set on this sofa set. I called back today and spoke with Angel again. So, I'm explaining to him what I see online. He tells me he's going to call me, just let him look at it. He calls back and informs me that there is also an ottoman to the set. I say no to it. He say OK just wanted to make sure. Let me call you right back. The next call was to inform me that my order was ready. All I had to do was pay online. If you in the Rockford area looking ask for Angel.
Grant was very helpful friendly and professional we enjoyed his customer service
I was shopping for loveseat n I wanted one in sales add. So didn't have any I asked about. I purchased one n wanted recliner to match and I was folded it was priced wrong. So I didn't get it. The insurance plan was almost same price as the love seat. I sure hope quality is good. Saleman was polite
Very helpful and courteous
My salesman was fantastic and explained everything in detail. However even after I scheduled the delivery with the store I was called at 8am twice and 3 more times in the evening instructing me to schedule the delivery I had already scheduled
Loved working with Gabby! She was so helpful and love her personality! She let us look without hovering, and was there when we needed her!
We appreciate the time Gabby spent with us. She is an excellent salesperson. We are thankful for her care for us.
I went into the store to purchase an item with a gift card I had received from Ashley Furniture (a reimbursement for an item they lost when it was being delivered to my home). This is the THIRD time I've come to this store and it honestly gets worse each visit. This time I was told I'd have to wait until their manager was available to do the quick sale (since no one in the store was able to assist me). I waited a while and realized the care of their customers is irrelevant to the salesperson they simply want a sale. I do NOT recommend this establishment to anyone and hope when I finally am able to redeem my gift card the process goes smoothly. Especially since I have been trying to redeem it since 2023!
Grant Roush was a great help! Thank you for helping us find our dream couch
Sales associates was very friendly and very patient with me and gave me all the details I needed for my purchase!
Patti was very helpful and friendly with our purchase.
Nate was great! Helpful and fun to work with, as was guy with glasses... didn't get his name, but Both very helpful, professional. Glad we came to Ashley's!
Had a letter stating that the furniture I wanted I could get for $699.00 - ended up with being charged $980.00. Brought it to thei attention and got the run around about being the wrong couch and I would have to change payment plan and then told I received a 20% discount which I never did and then told I received a 5% discount, which I never did. I think they totally try to deceive their customers. Not shopping at a place you can’t trust.They automatically added in a protection plan for $230.00. Told them I didn’t need it and then the manager comes over to try and talk me into taking it. Said again do not need-total mess!!!!
Another great buying experience at Ashley of Rockford! Go see Angel and he'll take care of you.
I was very satisfied with my experience at Ashley Store, very excited to get my furniture. Thank you
We had the best service at Ashley Furniture today! Mousur and Sabiti were professional, not pushy and extremely informative. We got a great deal on a Tempurpedic mattress, an adjustable base and a tv stand. I appreciate everything they did for us. When we are ready for new living room furniture, this is where we will buy it! Thanks guys!!!!!
Smooth experience. Details explained and answered questions.
Beautiful store! Salesman was very kind and helpful! He was also new on the job. The issue I have is while the salesman was struggling with the flawed computer system the management and senior sales reps found it fitting to watch him crash and burn rather than help. The salesman did very well and should be proud, his peers should be ashamed. Their desire to make him suffer wasted my time. Very disappointed from a customer point of view. They threw him and us under the bus.
Really nice friendly and efficient
Christopher was very patient with us. He answered all our questions and would give us space to wander. Finally found our perfect dining set. Thanks Christopher
3/12/24- Received generic email. No acknowledgment of my specific case requesting delivery fee refund. Looks like AI. 3/12/24-AI voicemails daily with same recording. No one picks up or calls me back. I am being harassed. 3/8/24-Received another VM from a Sharon H in escalation department, but they will not pick up phone or return my 5 return phone calls. Another example of one-way communication only, as you cannot reach this LLC company. I still have not received contact regarding letter from my attorney which included my request for refund of my $200 delivery fee. DON’T GET DELIVERY. DON’T BUY HERE!! NO REFUNDS. Damaged furniture, no customer service (only outsourced delivery). Sales reps will send you back out of the door saying they can’t help you because delivery & customer service (which doesn’t exist) are separate department. Sales rep won’t answer emails, store manager never created ticket as promised. I will be going back to day one and posting individual reviews sharing each step I’ve taken (over 6), with whom, including the status of the no response to my attorney’s letter. Will do this without end date until someone confirms refund of my $209.99 delivery fee before replacing this bloodied, ripped and marked furniture. Will consider removing this review when delivery fee refunded and furniture replaced.
Super friendly and very helpful
Great experience! Thanks
Patty went above and beyond to help us purchase a lift chair. My husband just had a foot surgery and we needed a lift chair fast. She helped us get the chair we wanted ordered, paid for and set up delivery fast, all without going to the store! I highly recommend Ashley Furniture Store in Rockford, IL ask for Patty!
All options were review, staff was friendly and professional
Grant and staff were great but after purchasing couch they force you to either pay for $500 delivery fee or pickup from warehouse in romeoville. An option for pickup at the actual Rockford store would be nice.
Angel was amazing in helping my wife and I select and purchase our new couch.
Good information on the product. Overall a good experience.
My overall experience was excellent. Lionel was very helpful and responsive with my online ordering transaction. The updates on the delivery status, including being able to track the truck, was awesome. I will certainly order from Ashley again.
Anna was great made it easy to purchase our bedroom set and mattress.
After looking around at several different places, the sectional we found at Ashley was the best buy for our family. The color & layout was exactly what we were looking for & we have an option to add on to it if we chose to in the future. Thank you for everything
We have made several purchases with Ashley Furniture Store. The sales associates are easy to work with. We will be a repeat customer.
Ashely team was very prompt and kind helping me with a great purchase highly recommend.
fabulous couldn’t have been any better!
Patty helped put a lot and made things very simple and easy for me
Sales staff was very friendly. Ana was very nice and great to work with.
Gabby was fantastic, willing to assist, and patient in the whole process!
Great help with Lilian!
Grant was a super guy, very helpful and made making a choice in furniture a piece of cake! I told him my budget and what I was looking for and he lead me in the right direction! Super friendly and courteous service! Will definitely return in the future! Thanks again!
service was excellent and Grant Roush was knowledgeable and helpful!
I had a very positive purchased today with the assistance of Patty and Mousuir. It was enjoyed and will be back in the future when we need to purchase more items.
Lillian was friendly, professional and attentive. She helped me find the exact item that I wanted. I am happy with my purchase.
Absolutely the worst furniture store ever. Buyer beware and take caution as they can't figure out how to deliver furniture on time and the left doesn't talk to the right. We were well prepared to spend over 10k at this store but glad we found out they don't know what they are doing. We will be taking our business somewhere else.
Lillian was personable, professional, and helpful in finding the item that I wanted.
Very helpful in finding a unique piece of furniture
Fantastic, I appreciated my sales person, she made me feel very comfortable. I would definitely shop with you again 👍
Staff is friendly and approachable. However, they are super expensive for quality of their furniture. Only upside is that they have affordable finance plans. For someone not looking to finance, you might want to save your time.
Grant was great to work with! He was very patient with us as we were making our decisions and helped us throughout our purchasing path
I had the good fortune to be met with an associate who met my every need in choosing the right mattress for my specific needs. Grant led me through the entire process with ease, great knowledge and explanation, patience and personalability. He took note with each mattress my comments so that by the time we'd made our way around, he reminded me which I liked and why. 😅 This helped us narrow them down to choose my new mattress. Thank you so much, Grant! If I decide to return next year for a loveseat I'd like to with with you again! (Let me know when there's a big sale!) Merry Christmas! 🎄☺️
Over all a good experience. Showed me everything in my price range.
I was treated with respect and Angel was very helpful. I was able to purchase what I needed. Very grateful and happy. I’ll definitely buy more after I pay off my current purchase.
Wonderful and spacious place to shop!! A variety of appliances and furniture. Great salesmen and women. They strive to make it a wonderful and easy traction!! Highly recommend!! They are prompt, direct, and honest. Polite and respectful. Angel helped us out!!
No one asked to help me the whole 40min there. Prices on high end
In store service was absolutely great for ordering! Delivery was great until our driver pointed out that 2 out of 4 of our barstools were delivered in a condition other than brand new with rips/flaking in the leather. He stated to call customer service within 72 hours which I’ve called twice now and they are trying to send a technician out to repair the bar stools. We want these replaced, not repaired. We ordered new and expect new condition. We haven’t even had these for 2 days and it’s already a hassle. We may have to rethink ordering anything in the future if customer service does not make this right. Super disappointing this is how customer service is choosing to handle as it is making this purchase experience less than desirable.
Friendly atmosphere and great sales. Thanks Grant for the help
This is the 2nd time we purchased furniture and were promised a delivery time only to be delivered 10 days late. We even told the salesman to not promise a date just to get the sale. He checked the schedule and promised us it was in stock and gave us a delivery date - again, 10 days late - (just to get the sale). Then when it arrived the frame was bent - so disappointing. We’ll see how fast they respond. UPDATE; We finally received a replacement and the new furniture has issues as well . It took almost two months but they did replace one of the two pieces. I really believe the issue is a quality problem at the manufacturer and would like a full refund including the extra warranty that we purchased. So disappointed.
I got approved an the sale associated was excellent
Mark helped pick out furniture and we were very happy with him. And all will be delivered b4 Christmas.
Both people were very, very friendly and nice to talk too Got us a great deal on some recliners will definitely be back
I got a good couch for a decent price. Delivery was quick and professional.
Giving a 2 star only because we had problems with Ashley of Rockford to cancel the purchase and refund our money and did 4 days later after we requested a refund Slumberland of Rockford sells Ashley It pays to shop around !!!!!
Marissa was very helpful and a pleasure to work with today. I think the table we purchased will be a nice addition to our lounge.
Marissa was a pleasure to do business with. She is very congenial and informative which made the process of establishing credit and purchasing product all within 60 minutes.
(Translated by Google) Very good service. Good people and a tremendous person, the Manager. (Original) Muy buen servicio. Buena gente y tremenda persona el Gerente.
We had a great experience. Our salesman Mel D took the time to show us everything we asked to see and was very helpful, pleasant and knowledgeable. I would recommend checking out Ashley Furniture for your next furniture purchase.
Our sales guy Monster was very patient and understanding with our thought process and thats why we made a choice to go with Ashley. He made us feel like we were making a purchase with a family member. Great product and great service. Thanks!
Marissa was very helpful
Delivery was great ! We did notice a small dark spot and they were able to help reporting it so it can be fixed. Love my new sofa 🩷
Sales person was the best Omar
Marissa is exceptional to deal with. Will go back and purchase from her again.
Found the sofa sleeper I wanted and love the color. Salesperson was great and very nice! Thank you so much!
I wasn't happy how they go about the price matching , in the long run it was gonna cost us more to price match , so we just went to the place that had the couch for the lower cost and got the warranty and everything for what Ashley wanted just for the sofa!
I only gave one star because you have to! Horrible they lie bout delivering time just to make a sale it's happened twice there now to us! We have a second chance & they still did same thing quality isn't even that great eather so for the lying & confusing experience we cancelled the order 2.100 couch she lost her sale forbeing dishonest ! Stay away
Great price, quality furniture. Delivery crew was great.
Very helpful and patient in us deciding our purchase. Lillian did a great job!
Friendly staff, made it easy to place our order.
Price is store was 600 higher and they will not refund the order I just placed. I am given numbers that don't answer or are automated. Deceptive practices
Very helpful and nice
(Translated by Google) Ana Hernández has a lot of patience and is a very good salesperson, if you are interested in buying, come and look for her. Thank you for your attention Ana (Original) Ana Hernández tiene mucha paciencia y es muy buena vendedora, si están interesados en comprar vengan y busquen a ella. Gracias por tu atención Ana
Customer service horrible, if u have a problem with delivery, or product, no # no one to call, go to store, they give u a run around, can't get my table fixed, bought the extra warranty lol ,horrible place to work with
Bought a sleep number bed over Labor Day weekend and there was supposedly giving away with purchase a $300 gift card or a water cooler! I got neither one and they keep telling me to wait before I can get anything? Well it’s November and I keep getting the run around 😡 I gave it a two star because the guy who delivered my bed was so helpful (Carlos) as for the gal that’s supposed to help isn’t! I will not buy there again !!
What a wonderful experience shopping here. Grant was so helpful, he let us test things out and was not pushy at all! We ended up purchasing a beautiful dinning table! Grant and Manager worked well to get us a deal! Thank you both for your customer service and friendliness.
The sales part of things was fine. Unfortunately it seems that is where all the focus is. We purchased a floor model and we’re assured that the merchandise would be ready for us to pick up the next day in the loading areas. 1 hour before we arrived we called to remind them of our arrival(as we were advised to do). Once we arrived the warehouse staff had no idea who we were or why we were there. Even though the sales individual assured us the items would be moved to the warehouse, we located them still sitting on the showroom floor. Warehouse advised we would need to wait for them to get to them or come back. This was the time we made arrangements for having a truck and this had to sit for nearly an hour. No apology. No apology call the next day. We will not be back to this location based on the follow through customer service.
We bought a couch here and they talked us into the extended warranty. When they dropped it off it was broken and I called to tell them and they said it looks like we broke it so the warranty wont cover it but to contact the extended warranty we bought. I contacted them and they said Ashley furniture never turned over any information that we bought the extended warranty despite it being on my receipt. I have called multiple times and ashley furniture keeps referring me back to a number that is supposed to help me figure out why I paid for extended warranty and they cant find it, and the number after saying they have looked into it hasnt bothered to text me back or respond to any of my other texts asking what they found. Just seems like a huge scam. Go somewhere where customer service lines can actually help you and dont have to refer you out to every other place that you cant get in touch with. They clearly dont care about customer service only getting your money.
The sales person Angel Jimenez was excellent he showed me all the the things I was looking for and I really appreciate it he is a great sales person very nice thank you.
Excellent customer service and price match guarantee
Gabby was our sales associate and she was very helpful and attentive to our needs. We liked her especially because she was not a high pressure or pushy sales person. She gave us her business card and said when your ready give me a call. We left the store and came back within an hour after we had time to think about it. Gabby was very pleasant and friendly.
Can’t wait to see how this goes I paid for my furniture just 1 dollar which is awesome the people explained everything just right no confusion I recommend going there if you’re looking for furniture GO TO ASHLEYS 😊
If you want terrible customer service, cheap junk furniture that last a couple years this is your store!
Grant was very helpful, very knowledgeable and super great to talk to. Thank you Sir for helping us out today. We really appreciate it!!
Mansour is always the best salesperson to deal with.
I ordered a bedroom set from them and the mattress I got gave me an allergic reaction. I’m breaking out in hives. I had to go to the doctor. They want even exchanged the mattress because I didn’t have a warranty . I’ve had the bed 2 weeks. I will never shop at this place again. The customer service lady sucks she was pretty much calling me a liar.
Outstanding!!!! Best customer service available! Why? Needed to buy a low profile Sterns mattress foundation quickly to replace high profile! I initially called 1 800 number and then realized they had a Rockford store - hung up and called them. Gabriella answered the phone and within 5 minutes she listened to my need and processed my order. It just kept getting better! They had a foundation in the distribution center and it would be delivered in a few days. Other stores in area were quoting weeks - months or didn’t know! Simply put- very apparent they were not interested or wanting to waste their time on a mere $350 sale!!! Gabrielle explained how to pay with the link she was sending. She called me back to confirm the store received payment and we were good to go and proceeded to thank me for shopping with Ashley! Truth be known I could not thank her enough. Just when u think this is best customer service business you have ever encountered - I get a call from a friendly voice saying this is Ashley Furniture on line representative and we are sorry we missed your recent call. It took a minute for me to realize this was the 800 call that I hung up after deciding to call Rockford directly. I apologized and explained what happened! She was glad Ashley could help and my need was taken care of! So two perfect employees!! Ok - Ashley Furniture Store your customer service in Rockford and 1800 are over the top! Perfect! Flawless!!! Thanks again again and again!!!
Great
The experience with the people at the location was great, I just have a problem with the quality of my furniture. I don't expect them to last forever, that would be inexpensive but quite boring. What I do expect is for them to not rip while I'm sitting down on my couch. Then while trying to make an accidental claim they say it is a wear problem problem not an accidental problem so they can fix it or help me with it. Thanks guys!
I enjoyed my experience of shopping at Ashley furniture store in Rockford. They had the sofa and loveseat I was looking for at a great price. Can't wait to get it!
I have rented many houses and been through the whole process many times. This was by far the most convenient and pleasant of them all. Ashley has responded to every email right away which was amazing. I highly recommend AMH. Every person I have had contact with has been great. Thank you for making this such an easy process.
We are so happy with our experience. We were able to the perfect couch for our living room. Sales man were great and very helpful.
The sales personnel was great. Delivery was in 2 days. I will be back.
Wow. I had to take my own bed base home the next day because they had to get brought in from Chicago burbs. Got it home and it wasn't wired correctly which was the point of getting it home . Took 3 days for delivery of the mattress not to bad but they wouldn't deliver the base with it. 3200. For just a singleXL MATRESS ALONE. TEMPERPEDIC CAME and fixed the base wiring that was totally screwed up. Ashley should have both bed and base together!!! I had to pay for delivery. I will not shop there again.
Nice and good. Excellent
My sales guy was really helpful
The guys let us take time to pick our mattress. They were not pushie.
There isn't a button for ZERO stars so I had to choose 1 ..My grandparents and family members recently bought a recliner over 700$ for my grandpa's birthday ....we live an hour away as well ..When they recieved the recliner at home they realized it was broken the actual structure of the recliner making it inoperable ...So of course they wanted to return it and they wouldn't let them return it saying it was As is ! Disgusting way to do business ... taking advantage of the elderly ...DO NOT SHOP HERE ! Unless you enjoy being screwed out of your money ..My grandparents are in their mid 70's and are on a tight budget only to be screwed over ...Not sure how the people in charge there sleep at night or look in themselves in the mirror ...Sickening ! Called for 3 weeks now and the manager just messages my grandma back ill get back to you and never does!
Everyone was very friendly and helpful.
Grant was great! He attended to our needs and wants. Helped us choose the right living room set that was perfect for us. He did not pressure us at all. We ended up leaving to measure our living room to make sure the sectional would fit. Came back and bought it. Thank you Grant Rouch. 😊
Grant was Awesome so polite and definitely explained things so Perfectly I definitely will be back to shop for more stuff and I hope I can have Grant help me
Great prices, quality product and excellent service!! Ashley rocks!
FRUSTRATING! Spent over 4,000 on a mattress.. took a day off work for the delivery & it NEVER came. No call regarding it.. tried calling the store & it’s all automated.. can’t get through to a real person from the location.
I knew what I wanted so when I couldn’t find it on the floor, I was able to have a team member help me. His name was Mell. I had a very good experience. I was able to place my order, and I am looking forward to receiving my dining set.
The absolute worst place to do business with! The associates at the Rockford location are only interested in selling, they don't care about your comfort, affordability or time! Went there to purchase a sofa and ottoman ONLY, i found 1 that i liked so i told guy my budget and how much I had to spend, he tried to sell me everything besides what I wanted and kept trying to get me to add on more things. However I end up putting him in his place and setting the tone for what I came for got everything set up for delivery and all & they changed the delivery date 3 times. I got fed up I just canceled the whole thing don't play with my money or my time. I'll go somewhere else. Also the 5 star views has to be from the corporate office cause this location in Rockford illinois is a joke! Zero stars if I could. & the robotic responses to text a number for assistance is hilarious & ridiculous!
salesman was very knowledable about what i was buying showed me what i asked for and some others that were close do i could decide on the right one for me . It was a jou dealing with him i was in and out very quickly and on my way
The service was great here. They were there to answer questions without pushing things on us. The selection is good and regularly changing. I just wish they had more manual recliners. The power recliners are so slow!
(Translated by Google) Excellent customer service (Original) Muy buena atención al cliente
Very poor customer service. I have made purchases here before and have never had any problems. Didn't seem to know what they were doing and had to hunt down an associate.
I felt deceived on the price and decided against Ashley. The new associate, Grant was friendly though.
We were very surprised at the prices, we were skeptical to stop in but very glad we did
Our salesperson, Lillian Peoples, was very helpful and patient. She made the purchase a pleasant experience.
It was very good. Very helpful but not pushy
My wife and I were in the store about 20 minutes before we found anyone to talk to from Ashley. We waited for the only person we found to get off the phone only to find out he didn't work for the store. He called for assistance and we then were able to be helped.
Very nice service and respectful with space and time to shop
They mess up my order 2 twice so I cancel the order
Very kind and professional staff
I was not initially approached, as salespeople it seemed like didn't want to wait on me, however, one young man did approach me to see if I needed help and I purchased a sectional from him because of how gracious he was and very helpful. You never know who does or doesn't want to make a purchase, so maybe your salespeople need to approach whoever comes in your store.
Very helpful and friendly.
Monseuir was very friendly and knowledgeable of all products. We would've purchased 2 dining tables but we couldn't take them with us right away.
Hard close salesperson, furniture, well some of it poorly made. Didn’t make purchase, asked when sale ended… got manager & said “today” but signs clearly had date 2 weeks away…walked out never going back
Michelle was patient, helpful, knowledgeable and gracious.
Excellent service by Lillian. She showed exactly the products we were interested in without pressures to upgrade. We ordered our power recliner chair.
I enjoyed my experience at Ashley I had a great sales lady I found a couch and chair I can’t wait to get it on Friday !!
Good selection. Very helpful sales team. I found something that works for me. It will ship directly to my home.
Very nice experience. Our sales person, Gabriela, was excellent, very attentive to us, knowledgeable, not pushy and listened to us.
NEVER GO HERE. FRAUD AND TERRIBLE SERVICE. went here to get a couch the staff was very nice and helpful. I made the purchase. Little did I know they had signed me up for a credit card without my consent. Woah…called corporate and they reviewed this with me and agreed and immediately helped me file the fraudulent claims as they agreed with me on every point. FURTHERMORE, upon delivery of the couch(prior to me realizing the fraud claims) the people setting up and delivering opened the couch outside and drug it in one handed into the house ripping some of the seams. Then once they got it inside they stripped the screws while drilling in the legs of the couch (crooked! Not even straight). I called Ashley corporate to come fix this and they made an appointment but then NO CALLED NO SHOWED. Have not been able to get them to come out to fix the product that I paid for. As for the fraudulent credit card the company is investigating this store and has advised to stay away.
Great service
Lillian greeted us right away upon entering the store. She was very helpful and full of knowledge! I would recommend going to this store, much better customer service than any other store we visited.
This was a beautiful store with so many items to choose from and great customer service!
Lillian had assisted us on a previous visit to Ashley’s, and we requested her assistance again this time because we enjoyed working with her. She is friendly, knowledgeable, and very helpful. We enjoy going to the Rockford Ashley store. It is full of all styles of furniture and decor, and prices are very reasonable, especially during a sale. We definitely will continue to shop at Ashley’s.
Salesman helpful and friendly. Disappointed no delivery even though I would gladly pay because on clearance. (Even though I spent almost $800.)
Don't waste your time, not worth the headache! Everything is great up until you walk out of the store, and then talking to an actual person is impossible. Texting is the method of communication for their warehouse. Very unprofessional! 7-5-23 Update Finally received last of furniture and one is damaged. Do you think you can talk to an actual person. Nope, message saying phone lines are currently busy, call back later, or we are having technical issues... I'm telling you to save yourself the headache and buy somewhere else!
Very helpful but not overbearing.
Great help, great options+
Ashley's furniture has good furniture however theirs staff is horrible. Lillian helped us and I use that very loosely. You can tell they get commission from sales. She judged my husband and I when we asked for help and was completely rude to us. Once we said we actually want to purchase the bed set her attitude changed a little. The computer system was messed up and caused more delayed service. Once I went back to pay she set it up under my maiden name because of a purchase 7years ago. Then tried to lie to my husband that I signed my papers wrong. She never corrected the information in the computer to match. I even informed her I would be out of the country,contact my husband.she still was calling me for delivery. Furniture still hasn't been delivered because of Ashley's. Issues. Also you shouldn't hire mother and son it's a really bad conflict of interest when they both don't do their job right.
Wonderful salesman great prices and excellent selection
Furniture arrived damaged and phones have been down for like 3 weeks now? I've wasted way too much time calling in everyday. Not sure how a business could be this incompetent.
Ashley Furniture has THE WORST Customer Service Support I have ever seen. Also great tip for all those who are looking to buy there - the Salespeople are average age 20 or less, and have no clue what they are doing; Negotiate the hell out of them and/or walk out - their managers are equally as clueless and most likely will beg for the sale.
Went in thinking if If I find what I like it could be weeks b4 delivery. I was wrong. Found what I really liked and a 30% discount didn't hurt either. Going back to get it in about 3 hours. Thank You Trevor. A fine young man and honest as the day is long.
System down, said they would call back. Took 5 days to call me.
The sales person was great. Getting my furniture is another story since they conveniently developed phone problems for the last 2 weeks and can’t get my furniture. Come on guys!!!
(Translated by Google) The furniture has not yet been delivered to me, but I loved the way the staff treated me, fast and efficient, and added to that, the discount that was given to me, of course I will buy again at Ashley. (Original) Aún no me entregan los muebles, pero me encanto la manera de como fue el trato del personal, rápido y eficaz, y agregado a eso, el descuento que se me realizó, claro volveré a comprar en Ashley.
We really liked the service we were given by andrew, he took his time with us and was very polite
One of the best experiences buying furniture.
Everyone was helpful & kind. Our customer service was very good.
Very polite, helpful, friendly, and caring as to what we needed and to help us get through the financial challenges, and we left happy!!
I was helped as soon as I entered and I did purchase a cabinet for my front entrance. Thank you Frankie.
Excellent customer service. Salesperson listened and there was no high pressure. Overall very enjoyable
Austin was great & very helpful
Service good. Delivery reasonable
The employees were cool. But 6 pieces of paper and 6 signatures for a pillow is wild.
Austin at the Rockford, IL store was great! Very helpful and patient as we picked out a recliner
We went and looking for a small table and a couple chairs for our house we just bought. Was in the store for 20 minutes before somebody had asked us if we needed help. This person then called a sales rep over to help us. We were assigned somebody to help us that was on the job for 3 days. He tried to do the best that he could and was showing us different items that would work for what we were looking for. However, every time that we would focus on a particular table it was not available. When we found a table however, we had trouble finding chairs that we were comfortable with that fit our criteria. Once we found chairs that worked, there was not enough of them in inventory or company-wide. This happened 4 times. We wanted to keep the chairs and switch the tables but again the same issue happened. The salesman kept trying to do research and help us as much as he could. We finally settled on the products we wanted and we're ready to purchase. On the way to the table where the checkout was my wife had tripped and fallen on a cable matt that was running across the floor. Myself and the sales rep had quickly attended to my wife that had some injury to her knee, shoulder, and wrist. The salesman asked and showed genuine concern for her to make sure that she was okay. After my wife was sitting in a chair resting she had asked me why the store manager had saw her fall and did not ask how she was doing or inquired about the fall. I brought it up to the salesman what my wife told me about the store manager and his response was" the store manager likes to have the sales reps deal with the customers directly and not get too involved" . I mentioned to him that I do understand about giving the sales rep room to grow and learn. However, when there is a particular incident that goes beyond the learning process I believe that the store manager should have gotten involved and made sure that my wife was okay and if there was anything additionally that needed to be done to make sure that she was not seriously injured. We don't agree with the management policy to have the sales reps deal with a possible serious issue like this. We're hoping that you review this and address any possible issues in the future.
Friendly staff. Accommodating the delivery with my schedule. So many choices as the showroom is very large. Overall a very good experience.
Great service! Andrew was extremely helpful and made buying furniture a quick and easy experience. Highly recommend.
Will never go back there
Great service!
He was very good and thorough. He took his time and helped me fit everything that I needed within my budget.
Order furniture from the Rockford Store. Gabby was great to work with!
Lillian was great to work with as well as the other staff and management.
I was treated very cordially and fast by sales representative; pleasant experience!
Very pleasant and helpful salesman. Will definitely return in the future.
Frankie was amazing and was very patient with me being so indecisive. Frankie thank you very making my decision a pleasant one!!
Austin did a great job of taking the things I was looking for and pointing me in the direction of some options that checked all those boxes and more. I ended up with a sectional that is far better than I was expecting and a much better value than the the other local stores I browsed at. Thank you!
Selected a recliner to find out it’s not available when setting up taking the floor model no deal given and would require procuring shipping within 3 days very inconvenient. Decided to get pillows after purchasing was told they are out of stock and can come back later to get them.
The individual we dealt with was very good at his job
Salesperson was pleasant and informative. He followed through with my request and was able to answer my questions.
We waited 5 months for our furniture. I posted a review back in 2020 saying how great our experience was and I have since deleted it as none of that is true anymore. We have now owned our furniture for barely 2 years and our couch is broken already. We have not done anything out of the ordinary to the couch. Just used it in our daily life and the entire wood frame is snapped due to bad quality. We paid for the warranty only to find out it does nothing for us. Shop somewhere else if you want furniture to last you a long time!
Gabby was the best sales person that I have ever worked with. She is amazing. We had a great experience
Great Service, Marcos in the Rockford location helped me find exactly what I was looking for.
Quick and courteous.
I had a small issue with another Ashley store and decided to give the Rockford store a call as they had their large Orange sale Active for this weekend. The Rockford store did a wonderful job of addressing our family with the purchase of new living room furniture as well as making the transaction crisp and clean. I would like to note that the other Ashley store did follow up to make sure that everything was taken care of.
I will never order from Ashley Furniture again. The lack of concern and customer service I received is disgusting and that is saying that nicely. What I have gone through just to get my furniture delivered is to long for 1000 characters but I promise I will do everything in my power to kick this issue up as high as I can. I will literally find a news station that will air what has been said and done to me. You all sit in your react circles in store and the managers complain how your not making enough sales and that people are cancelling deliveries with the warehouse and now I understand why! The only nice thing I have to say is I hope my sales rep, Austin, finds a better job because he is too good to be working for a place that does not value their customers time or money! Yours truly, KAREN!
Within an hour of making a purchase I canceled because purchasing online gives you free delivery. Rep in the phone told me he issued a refund and it will show on my card within a few days. Item was Delivered so I called to see what happened. Now, since the item is in my house it is non refundable. Shady company. Now I have two mattresses and I will no longer use Ashley Furniture.
Frankie (rockford, IL) was wonderful. They were very knowledgeable about sales and inventory. Their customer service skills were magnificent.
I have bought furniture at Ashley in the past. This most recent purchase was just as great an experience as my other ones!!
The staff was very nice and helpful. The manager in the office was very friendly as well. I will be back to buy other things.
I recently purchased a dining set from Ashley Furniture. Lillian helped answer my questions and guided me through the different purchase options. I really appreciated the friendly and knowledgeable customer service. I shopped around to three different stores, and the quality and service at Ashley was by far the best!
We went in not really sure what we were looking for. Mousur was great! Not pushy at all! Explained all the different materials to us. We have a dog at home and he showed us which on he recommended for pets. The couch set that we went with we love! 10/10 recommend! When you go in ask for Mousur! He will help you find the best selection for your price range!
Austin was friendly, helpful and professional. He made the purchase and shopping experience very non-threatening. Great guy!
Ordered atound the 19th of December. bedset arrived in January 9th? headboard was damaged called Ashley to let them know and still thing done about it finally on the 15th of February we got a date confirmation for them to just come out and see if they can repair for March 20th still a long way which is not repairable, and I would still have to wait for the new one to arrive , we been calling all this time, bad service on that end
This was the worst experience I've ever had! DO NOT RECOMMEND! Will Smith (salesman) lied over and over and overcharged us! Promised us a "discount" that we didn't receive, then asked us for a tip!! We were credited back what we were over charged, realizing then that we were missing pieces we thought were ordered. Very poor experience! We will shop elsewhere from this point forward!
Austin was very polite and professional, helped point me to the right direction. Great customer service!
Our sales representative “Lillian” was very helpful & knowledgeable with our purchase. We have purchased many products from Ashley & have always been pleased with price & furniture!
Will is the nicest salesman ever! Very knowledgeable
Austin really took his time to assure I got the right furniture I wanted. I felt special Thank you so much 😊
Very cordial and helpful.
I got 3 couches from this place and one of them snapped on the arm in the 1st 6 months of owning it I paid for the warranty that they told me anything but my cats would be covered and now they won't give me anything to repair my couch so now I'm stuck paying them and they're not doing anything about it be careful not worth the price for the quality
Staff was beyond amazing and helpful with ensuring that we received the assistance needed with our purchase. They were also very personable and friendly making the overall experience great.
Very polite and knowledgeable Easy process Would recommend anytime
Lillian was a great sales woman! Helped us pick out three rooms and worked wonders for us! Can’t wait to do it again!
im sad been a big fan of ashley. But when u go into a store and 2 salespeople are sitting at a table both on their phones not talking on them & you walk by them 3 xs & are ignored. Then a another salesperson a lady walks right by me & also doesnt even acknowledge me & same for 1 at the desk i wasted an hr of my time & never asked if i needed help. I wont be back til you can get people who realize what their there to do is offer help/ service. U just lost a long time customer. We used to live in Memphis & the Ashley store NEVER was like this. ive got 6 pieces from Ashley because i had real salespeople.
The salesman we had went the extra mile to answer all of our questions, excellent service, please give them a good raise and a star review!! Thankyou very much !
This store is nice but they push financing really hard even after you say you want to pay cash
I bought a sofa on September 16, 2022 and I just got it on January 14 2023. Always scheduled an appointment for delivery and never came giving the excuse that I did not have a delivery scheduled. I spoke with various of the sellers in the store, and I even spoke with a manager in the store and she was disrespectful. I will never recommend Ashley Furniture Store. Very irresponsible.
The guy named frankie sanders was so helpful!! He told me everything about temper pedic beds , ask for him if your looking for one !!!
The service rendered by Franky was amazingly awesome and friendly with great customer service relationship .
We were always treated with respect and valued. We were never pressured to buy. We asked a lot of questions and our associate answered them all, never acting indifferent about our asking. Associate Paul Larson was a lot of fun, a gentleman and very helpful and informative. Ashley’s is a fun place to shop and we will undoubtedly be back.
Very pleasant, took their time with me, and gave me a super deal. Would recommend them.
Had a great experience with the help of Lillian. At the E.State Street store.
They were very nice and helpful. We will be back for any future furniture purchases
Great service, fast, and a great deal.
I'm not going back, I may order online, but no in store visits. Your store manager completely disrespected my wife and myself. While looking up My Ashley credit account to pay for our purchase he allowed an another customer to interrupt our transaction and proceeded to help her resolve her issue for the next 15 minutes or so. Another sales representative eventually completed our purchase with no apology from your store manager.
It was wonderful the beds were what I was looking for. So worked 😃
Marcos Lopez did a great job helping us find the right furniture. He is very pleasant to work with.
We found just what we were looking for. Frankie was most helpful. All around good experience.
Process was very smooth and easy to purchase. Austin directed me around the store and Frankie finished up my sale! Definitely a good stop for quality, affordable furniture. I’ll be back soon for my next room in the house. :)
Furniture was damaged during "white glove delevery", they said they would repair or replace it with some Texas furniture repair company that won't answer the phone since I'm in Illinois. We'll that was weeks ago and I still can't get my bedroom together. For I'm still waiting for replacement/repairs or even an appointment day. After 5k and paying for "white glove" this is very disappointing and I will not be shopping here again especially since I made them aware of the damage that same hour they brought it.
Frankie was amazing!! Such a wonderful person to work with- was very accommodating to my situation and attentive to what worked best for us. Frankie made sure I left with a great mattress within my price range. Felt like I left with a friend after my experience at Ashley. Would 100% recommend shopping here and would advise anyone to ask for Frankie!
Frankie was very helpful!
Sales rep Austin though new was so helpful friendly he found what I was looking for very helpful if I need any thing else ill look for him first.
We paid for the “White Glove” service, which as I understood it, would mean the chairs would be delivered to our home and put together, checking to make sure they were level. They were delivered already put together and it was obvious that no one had checked to see if they were level as 3 of the 6 chairs delivered were not.
The sales rep Lillian Peoples did very well assisting me with choosing the proper bed and furniture. She was also very accommodating with my physical disability. She explained in detail about all.
I bought a sectional today. Frankie was my sales person and was so helpful and honest. I really appreciate a straightforward salesperson. I’ve been an Ashley customer for many years and have always been happy with their service and furniture.
Not good been over a month and a half just about where I haven't received my mattresses yet so please look into it and try to get back to me on it I'm not all that bad but it's hard to sleep without a bed especially at our age so please look into my order and find out where it's at it should be two single mattresses that I've been waiting on I spent close to $10,000 there so if I have to it's not good just not good it's really Swanson bye
No complaint with the store itself, great selection and we’ll shop there again. The poor star rating is all about our experience with the salesperson Paul C, he was harsh and responded rudely to most of my questions. For example, after asking him the for the total with out the protection plan, he told me to, “ just subtract the $399”. I can list at least 3 or 4 more quotes, but it’s too much. When spending $$$$ I don’t appreciate hearing his complaints and negative comments about his customers before us that day, “she was a know it all, mother in law, well you know what I’m talking about” and more…I can only imagine what was said about us after we left. We walked out the door with a heavy/negative feeling, a $2000.00 negative feeling. We really wish we had a different salesperson ring up our purchase! Oh! And after selling us the full service delivery package, he instructed us to tip the delivery team well (as he rubbed his fingers together) to get the job done. I’ll say it again, we just wish we had our experience with someone else! He just was not professional.
I ordered a sectional from Ashley in July of 2022. It took 10 weeks to arrive and one piece of it came with the wrong feet and several cushions had snags in the fabric. Since delivery, it's been HELL to get my replacement parts. The sales team at the local store is completely hands off and does not assist in troubleshooting after your order is placed. Apparently they're just in it for the commission and don't guarantee quality product once they take your money. Absolutely terrible service from beginning to end. Buy elsewhere.
Every experience at this store is disappointing. Sales and transactions take too long to complete and salespersons don’t know the products. Too bad the service doesn’t match the quality!
Drove all over central and northern illinois looking at at least ten stores, found the best customer service and value at Ashley of Rockford. You need to congratulate the man they call monster there. He truly understands what the customer is looking for and does everything in his power to accommodate the customer. Awesome experience
The sales person was amazing But for what we paid for still waiting and getting very upset. First they say one thing and go back on the word.
Marco was very helpful & courteous. I would refer him to friends & family
Frankie was very helpful with us and answered all of are questions. Very easy purchase process quick and painless
Very happy with the customer service
I have always had good experiences at Ashley Furniture
Your establishment had the unique advantage of having the exact style and options for a leather chair that I was looking for. Your associate was very helpful and knowledgeable in giving me all of the details on the function of the electric recliner.
After checking out things on their site I decided to go to the store and check some things out. I was met by Evey as soon as I got in the door. I told her my budget and she show me some items and I ended leaving there with what I wanted. She worked a great deal for me that was less than I wanted to pay. Very polite and knowledgeable and not pushy. I hate pushy sales people. I will definitely talk to Evey at Ashley Furniture next time I need something. Great experience. Great prices.
Lillian was very helpful and was able to realize that I wanted a straight to the point sales experience, and was able to provide that for me. I would definitely recommend both Lillian and Ashley.
My family and I recently orders furniture from here and the most terrible experience ever I will never shop here again. All of my furniture came defected, missing parts, horrible delivery services, the customer service didn’t do anything for my exchanges and delivery dates where never accurate. I will never shop here again.
Friendly, helpful, and professional service.
Great store. Plenty of selection. Staff was courteous and helpful. Really worked with me to get me into a bedroom set that I was satisfied with. Will definitely return in the future.
Bought a living room set, God Bob's furniture has better quality, the set they delivered was not the same as I ordered, my husband received it and he didn't know so when I came back to town it was too late to return it, I had this for about 3 months now and they are already linty and they sank, I'm definitely not buying from them ever again.
We really enjoyed working with Evy. She was very positive, pleasant, and personable! We would want her to help us again the next time we visit the Rockford store.
Marcos was very helpful
Evi was very helpful and personable! Very happy with my purchase
Way over priced and there like vultures when you walk in the place. They swarm you instantly you walk in the door and push you to make a purchase. They told us that the pillow we bought had a 90 day warranty then after we paid they said um no I’m sorry it doesn’t have one do you still want to buy it?? Well I already paid for it so I guess so!! What a joke we checked online and found it $50 cheaper. We will never go back there!!
Will had the patience and knowledge to help me find a dining set that was going ti work for my space. I will visit him again in the near future.
Frankie was very helpful and funny! He didn’t rush us and was very patient with all our questions!!
Everyone there was very nice and helpful. A no pressure sales approach was the best part of shopping at Ashley’s Furniture. We will definitely be back to look at more furniture.
Very pleasant experience.
Very customer oriented, friendly. Clean store.
better
Worst experience with one problem after the other. Purchased a mattress and a pillow. After being told I could walk out the door with the pillow, I was promised I could pick up the pillow the following day because it was not in the computer. Apparently there was no one available to enter any information while I was in the store. Salesperson told me it would be available first thing in the morning. When I stopped by the next day, several hours after the store was open, they still hadn't entered it into the computer and told me I had to come back again. Even though it was sitting right there and then there were plenty of people around doing nothing. The salesperson, Will, was a fast talker and tended to say "let me slow things down for you" if I asked him to repeat something, which was extremely condescending and rude. I don't need things mansplained to me, I needed you to speak slowly and clearly, not over promise, or try to rush me through a sale. Somehow instead of opening one Ashley's store account, which was what I agreed to at 0% interest, I ended up with two credit cards. So again a month later I have to return to the store to try to fix this problem. No one in the store could really explain why this happened or what to do about it. The fact that it impacts my credit isn't their problem, so they were not willing to help resolve the issue. Thoroughly disgusted with my experience here. The only good thing was that the mattress was delivered on time and communication was good regarding delivery. Ironically, the pillow that was in the store was far more difficult to obtain than the mattress.
Very bad customer service. I'm not going back there. My furniture keeps ripping. Too much money not good furniture.
Pleasant experience thus far. Hopefully I'll get my order in a timely fashion. (fingers crossed)
Very helpful and knowledgeable. Fun guy to work with and didn’t pressure us to make a purchase. Would definitely buy from them again.
Paul was phenomenal! Beyond expectations
Our salesman Will Smith was very professional and maintained patience while we were determining style of furniture.
I typically do not leave negative reviews, only positive ones, but my recent experience was my worst ever in shopping for furniture. The only positive thing to say was the salesperson named Will. Everything else was terrible. Not sure where to begin; incorrect items were ordered, promise of ship dates were completely inaccurate, purchased items I never received and the time I spent on the phone with the shipping and delivery warehouse took hours of my time. I have purchased from this store in the past and the furniture has always seemed to be good quality, but I will never shop here again based on my most recent experience.
The service I experienced was great, from the time I walked in the door. Our customer service rep was helpful, patient and knowledgeable.
Nice reclining couch at a fair price, delivered and set up for Free.
Horrible buyer beware. They fail in every way of customer service. Shipped wrong stuff wasted an entire day of ours after thay where called the day before telling them what was noted as shipping was wrong, the call center told us that it was most likely a clerical issue...not. Every number and email goes to a call center and you get someone who can not answer any questions. I will never do buisness here again. We got about half our order sent the other half went back do to damage. Salesman now won't even answer his phone. We are going down today to cancel the rest of the order. DO NOT SHOP HERE!!!
Ordered our dinning & bedroom set in August of 2021. It is now over a year later and we are still waiting. They had our table and were waiting on chairs, but now the table went missing too! They finally got the bedroom set in, but when they delivered it this weekend, the head board was dented and they took the whole bed back. We spent almost $8,000 with Ashley's and feel like we are constantly being brushed off! We have called over 10 times and every time someone is supposed to call us back, no one does! At this point we will never do business with Ashley's again!
My purchase was actually in stock so my experience was great. Very fast, delivery within days. I was updated by text and delivery team arrived as text. Delivery persons were courteous and efficient.
Went from Hero to Zero. We bought our furniture many years ago from Ashley and it has been durable and we've long promoted them as the "go to" furniture place. So when we were talking with my parents about getting a full bedroom set, I was surprised to hear about their disappointing experience. Separately, my sister told me she had a horrible time with her order and would not go there again. In the face of all this evidence, I pushed on, thinking those were odd coincidences. Unfortunately, I was wrong. It's been more than a YEAR since we've ordered our bedroom set, and we are still waiting on part of the order. Every step of the way has been an uphill battle to get information. Worst of all they do not keep us in the loop when there is a change. Setting expectations is a weak point at Ashley, delivering on promises is a dismal endeavor, and suffering through their order/delivery process is something we will never do again. I could have grown the trees, chopped them down and built my own bedroom set by now. It might not be pretty, but its better than nothing. As is usually the case, my parents were right. Props pops! Update: The email/number provided by the owner goes directly to Customer Service. I thought we had a real chance to get something done after reading their response. And in true fashion, when we finally got through to someone they told us they had to push the date out another week. Of course they did. Why expect anything less than the least from Ashley?
This is the worst outfit to get your furniture or office furniture! DO NOT GO HERE! Please choose another outfit before even considering this outfit. Honestly it has been a terrible experience for me I ordered 6 items and three of those items got to me and are in great shape, however my cocktail table had to be canceled because I never received it, the bunk bed I bought didn't even have all the parts for the frame nor any of the hardware to assemble it, my daughters have been sleeping on the floor on a mattress for 7 months now despite the fact calling in several times to order those parts and not reaching me. Even stopping into my local ashley home store to be told that they don't know what to do and you should deal with it so now I'm paying for items that are not being serviced as contracted on thier end.
Promised delivery date of 2 weeks from date of order. Now that the order has been book and payment received the order cannot be scheduled, maybe it will arrive in the distribution center in another 2 additional weeks; maybe is the operative word. Not a good way to treat returning customers!
Very pleased with staff and selection.
My gf and I were in search of a nice bed frame to match the furniture in my room. We found a piece we liked and after talking to a salesman (Ben, I believe) I got it at a good price. It’s getting delivered in less than a week. I’m quite happy with my experience here and will likely shop here again when I have the room for more furniture.
We ordered our GREY sofa/loveseat in March & were told it would be here the end of May. We asked our sales rep about it and all he said was he didn’t know and the delivery date kept getting pushed back and back. It is August 10 and our sofa/loveseat finally got delivered… one grey sofa & one TAN loveseat. They sent us the wrong color and we’re just going to leave it until I talked to the warehouse who finally agreed to take it back. They told us to call our sales rep because he was the one who ordered the wrong loveseat. We called him and talked to him and he said that he’d talk to his manager before he can give us an answer. He called back and said that they are working to try to get us our loveseat asap but it would probably be 6-8 weeks! We got rid of our old chair & couch we had before so now we just have one little couch to use for the next few weeks. SO disappointing that they couldn’t even give us a little discount — we paid A LOT for the sofa/loveseat.
Delivery was good, shame we had to wait almost 4months to receive the furniture, three of the chairs are off level
Stop selling items that are out of stock, tells you one delivery date then they change the delivery date without even telling you, will be waiting a total of 6 weeks for my item now when they originally said 2 and that's only if they don't change the delivery date again. Smh never again.
We purchased a sectional and ottoman from Ashley furniture and were promised delivery on June 25th, when we didn't receive confirmation of the delivery we called and were told it would be available on July 5, then on the 5th they told us July 13, this continued to happen every time the delivery date came around. It then moved to the 19th and now tentatively July 26th. If you purchase furniture from Ashley just make sure you have the time to wait many weeks after the initial delivery date and don't have any travel plans.
I'm giving one star because zero stars was not an option... I will never order from Ashley ever again. We were told 12 weeks for delivery. We ordered over labor day and just now (July 19th) received the last of our order. We were promised delivery dates multiples times... day would come and go with no delivery and no communication from Ashley. Id call and they'd tell me it was delayed with a new guaranteed delivery date. This happened about a dozen times. At one point I had to physically go into the store to just get an answer out of them. The day of the first delivery we were given a specific window for when the technicians would arrive to install the furniture. They missed that window by hours. Then delivered only part of our furniture that we were expecting. The rest was delayed "somehow." This issue recurred with each of the numerous subsequent deliveries (it took 4 deliveries to complete the order). Ashley has the worst customer service and by far the worst overall customer experience. We also bought items from Bobs Furniture. They have weekly updates and delivered on the day they promised.. . zero issues, and same quality as Ashley. I cannot express how dissatisfied I am. My requests were reasonable... regular communication, and accurate information so I could plan accordingly. That's all. If they informed me upfront about a 10month ETA there would have been no issue. Except, even when they finally get a delivery date they fall short in every other aspect of the delivery itself. Good luck... Id never shop with them again
Customer service is the worst possible and I have been waiting a year on a delivery
Will Smith was very helpful he greeted us at the door and and offered a wheel chair once he seen I was having trouble moving around. He pushed the wheelchair around the store showing me all the tables until I found the one for me. He was very knowledgeable and patient. He also gave me his suit jacket once I got cold. It's was an amazing shopping experience and his service was above and beyond. Love the table and service.
We were treated very well and felt no pressure to purchase more than what we came in for. We liked that we were presented 3 different prices on an item and we decided what was best for us. We felt very good and comfortable with our salesperson, Will Smith. We highly recommend him.
I would say ask for Franky Sanders he’s the greatest not only did he help find something we love but has us cracking up the whole time! My husband said he would never buy from there and he completely sold him with great service! Thank you Franky you rock!
Very pleasant experience buying 2 sofas at Ashley Furniture in Rockford, IL. Salesman Will Smith (not that one) was very patient in helping us make our selections, and we felt no pressure. They matched prices we found online. Totally pleased with the experience.
My husband and I came to Ashley to purchase a living room set where we meet Will our sales man, he was very knowledgeable about inventory on the sales floor and availability on line as well. Will helped us to find the perfect set in our price point. He was very personable and pleasant not pushy at all! We very please with the customer service we received today!
We ordered several pieces of furniture for our living room and kitchen in July of 2021 and was told it could take 6-8 weeks and here it is a year later and have not gotten any of it!! Every time I call I get a different story and it should be ready next month for the last year!! Just called today and says 4-6 weeks which I hear every time I call!! Do not believe the time frame they say cause it will likely not happen
If you shop at Ashley furniture, expect long, long, very long delivery, and no costumer support will pick up your phone calls.
Can’t say enough good things about our sales rep Marcos L. Rockford location. Genuinely got to know us and didn’t feel like he was trying to corner us- harass us - or otherwise try to hurry us into buying whatever. Talked with my husband while I wandered the store. Then when I was ready to ask questions about the items that interested me, he took his time to find out what our situation was, offered information about the products and suggestions without feeling like he was pushing to sell. Genuine in that when other customers came in the store and we offered to wait and have him go to them, he honestly didn’t seem like he wanted to cut us off and was happy to have his coworkers assist the new customers even though by then we hadn’t stated we would be purchasing anything. Honestly at that point we had just been looking but after that is when we decided to purchase. Gave us an honest estimate for the amount of time it would take for the furniture to come with all the delays and he was spot on. He was professional, knowledgeable and yet didn’t try to come off and fake being an “expert” as so many sales people do. Sometimes, you just get that one person who is just a good, honest person that makes shopping fun again. Ashleys is lucky to have him as if it weren’t for him we would have left without buying anything from them after the experience my inlaws had with the store in their county.
Store shopping is okay. Their Online Purchases & Customer Service is horrible. The reps I interacted with.
I will never shop at Ashley again. The customer service is terrible. I had to call 4 times and chat with 4 different people to even request to cancel my order. One of the agents hung up on me and 2 lied to me about why they could not submit my cancellation request. Very bad business practices. Do not shop here.
The employees are very nice people, and we got a good deal for the furniture.
Awesome service! Very helpful!
Melanie was awesome!!!!!!!!
Helpful and patient employees who listened and found what we were looking for.
We were told our couch would arrive June 10th it’s now pushed back to the 17th. Our table was suppose to arrive July 22nd & now it’s pushed back to OCTOBER. Do NOT purchase furniture here unless it’s in the warehouse, or else you will be waiting a long time. I wish I knew this information before purchasing but the sales associate nor the manager will tell you this. Incredibly frustrating when you can’t get honesty from these people. Again do not purchase unless it’s in the warehouse!
WARNING:ORDER AT ANOTHER PLACE! I ordered a bedroom set at this location February 2022 now the issue is not this store specifically but Ashley Furniture itself. I received my order in parts when I received my dresser and chest it was delivered damaged sense then they have tried replacing it four times. Three of those times the replacement items were damaged also.. today June 7th they were scheduled to be replaced they showed up and I did not review a call that they were here or on the way as they have done the last 3 times. (They claim they did but I have 0 calls & no one is going to call off a day of work to maybe or maybe not receive damaged items) So they moved on to the next order, I called Ashley and they have “no way of contact”with the delivery team they hired. Now I wait to reschedule again to only god knows when. & Tomorrow finally my head/foot board come in. Let’s hope it’s not damaged. I know everywhere is backed up in orders but if you are looking to pay cash for a big order DO NOT come to Ashley’s Furniture. They have made it a stressful 6 months. Meanwhile I ordered a couch and a dining table at Curlys discount furniture this past Thursday.. paid cash and received it Saturday.
Bought a recliner love seat $2000 leather wore out after 6 months started a claim but they never call back. I got the parts but they won't install them because my warranty ran out a few days sago.
I'd rather buy from Walmart! I got $8,000 in furniture and the headboard was cracked twice and the hardware missing the 3rd time! I've already been waiting a month, who knows how much longer it will be!!!!!!! I DON'T RECOMMEND THIS PLACE!!!!!!!!!!!!! Update!!!!! We had a 4th attempt on delivery of our bed! We paid $279 for delivery and set up to be told we have to move the bed we purchased from Ashley out of the room before they could assemble it!!!! What did we pay for??? The very very rude delivery guy lied through his teeth and drove away with the rest of our bed!!!!!!
(Translated by Google) To sell very good, but to answer the phone no, I have more than 40 minutes trying to talk to someone in the store and nothing, bad service (Original) Para vender muy buenos, pero para contestar el telefono no, tengo mas de 40 min tratando de hablar con alguien en la tienda y nada, mal service
Awesome thanks, In and out with the table and chairs we wanted our Salesman Will was Great 👍👍
I was greeted by Lionel as soon as I walked in the store. I told him what I was looking for and he took me right to them. He didn’t try to change my mind, pressure me or try to get me to order more than I wanted. The same was handled quickly and professionally with all of my questions answered.
Nagi made our experience more enjoyable because of his patience, his kindness and knowledge. Patience was a biggie with me because of my back issues and he was always there to lend a hand to help me up. I think I tried every mattress they had! But it had to be perfect and he understood. By the time we left we were joking and laughing. A great ending to our afternoon! Thanks again Nagi, we'll be seeing you again soon I'm sure lol
This was the most frustrating experience shopping that I have had. Took over a week to hear back from a representative after calling several times to get an update on our furniture that was supposed to be delivered weeks ago. The prices are also marked much higher than online- so whatever “promotions” they have going on, actually just discount the furniture to the online price and they refuse to match the online price. Better off shopping online so that you don’t have to deal with the store.
Pete was a great and helpful salesman, he helped us with our mattress purchase and answered our questions about a possible couch purchase.
THE GUY WHO HELPED US WAS AWESOME..HAD ALOT OF PETTY QUESTIONS..HE WAS VERY PATIENT WITH ME..DO TO QUSTIONS AND MY SUTTERING..MARCOS LOPEZ..WAS A REALLY GOOD EMPLOYEE..IMPRESSED..GREAT JOB..
Everything went smooth Tyresse was excellent to work with; extremely friendly and honest and found us what we were looking for. I explained my concerns and he showed us multiple items to alleviate them.
Will was extremely pleasant and helpful. Would definitely recommend to others.
I WAS VERY SATISFIED and the salesman Mousur Abedrabo was very polite and helpful in making the sale. Very much appreciated.He deserves a raise. THANK YOU MOUSUR!!!
Kinda just pointed me to an area and told me to find them if I found anything I liked. Um Nope....
Extremely overpriced
Benito (Ben) was extremely helpful to me and treated me like a valued customer, as if I shopped there all the time!!! And he made a great deal for me!!! If I am ever in the market to buy furniture again, I will only work with him!!!
I will never shop here again ( NEVER)🤯🤯🤯
Felt like family- Frankie I'd the best
I was really delighted to have been able to find the perfect Formal Dinningroom set with arm chairs to give our new home a more modern look. The gentleman was very patient with me, and very knowledgeable of what he was doing. Very professional and had gave me very good customer service on my visit there. I will definitely keep Ashley Furniture as one of my choices for finding Furniture in the near future. Again, yes, I was very happy with my visit to purchase...
SO MANY NICE PEOPLE 😁 Ben Garcia and Will Smith made me feel comfortable spending money on an awesome sectional. Sales are substantial as wey.
Will is awesome very helpful very nice person.
I'll add a star when the delivery is finished and everything is good. Pleasant shopping experience today. Quick and easy, excited for new items to arrive.
Tonia at the Rockford store made my nightmare of an experience a little more bearable. She was kind and helpful and helped get me a gift card for my troubles. I had several issues with my order that I placed and then when it finally came 5 months later, my bed slats came without supports so I couldn’t even sleep on my bed. The person who sold me my items is no longer employed there and the day I bought my things was his last day so he obviously didn’t care to make sure my order was correct. I’ve been shopping with Ashley for over 10 years and have never had such a bad experience. I hope if I choose to shop here again that the next experience is better than this.
We bought two couches and the sales staff was friendly and helpful. She got us a good deal and spent a lot of time with us.
Ben Garcia Was An Extreme Help And Took Care Of Me. He Definitely Earned My Business
Lenijah was super helpful and friendly! She walked us through how to pick out a new mattress and was incredibly patient.
Not much selection and limited colors, staff was friendly
Awesome sales team. Very helpful.
At the Ashley store in Rockford Illinois Marcos Lopez is knowledgeable polite and serves his customers very well..I recommend Morcos Lopez..
My friends couch was delivered torn and worn to their house. How does this happen? Was this a display or a used couch? Ashley is refusing to swap out the couch for a new one or reimburse them. What kind of business practice is this? Certainly, not an ethical one. Last year my husband and I bought a new mattress, we slept on it for one night and it wasn’t for us. The Room Place came out picked it up for free when they delivered the new one. That is outstanding customer service. Is this a problem with ineptitude in your customer service department or poor business ethics. I know I have heard of other furniture stores doing the bait and switch with furniture. I didn’t think Ashley was like that. Please rectify this situation.
Purchased a new couch when delivered it was messed up. When I called them they would not do anything about it. Poor customer service.
Purchased a brand new couch from Ashley Furniture. The couch is ripped, has used cushions, is sunken in, and has no feet. I was told they would send someone out to reupholster it. I’ve called several times and get a new excuse every time why they can’t replace it. They are refusing to replace it. Sending someone to reupholster won’t fix it being a used couch with missing parts. I didn’t buy a brand new couch to have it reupholstered.
I would have chosen 0 stars if it was an option. The couch that was delivered was damaged, ripped and worn and they REFUSE to replace it. As you can see in the pictures the plastic is still on. I am appalled by the lack of customer service and would highly recommend NOT EVER SHOPPING HERE.
Had purchased some furniture from the store had gotten it delivered when we opened the plastic the couch was ripped, tattered ,and just looked horrible. We contacted them to try and resolve the issue terrible customer service and just all around unprofessional do not recommend
I have NEVER been one to complain about an experience, until last week. My husband and I purchased a “new” sectional from Ashley and were VERY DISAPPOINTED when half of our sectional was delivered in excellent shape, and the other half was USED. Arm rest is ripped, cushions are warn, frayed, and sunken in, and there were no feet. When I contacted customer service (4 times) I was told someone would be out sometime to see what needs to be ordered to fix it. I will NEVER purchase from this store again as I have been talked to like I am the bad guy, even though I was just trying to purchase a NEW couch for our new home.
If I could give this store 0 stars I would! Sold me a new couch that was used! Rips and tears in arm rests, coushins are all worn, missing the feet to raise and piece the 2 pieces together. Terrible communication after the sale. Won't replace the couch with a new one. Won't let us know what they'll do to make this right! Would'nt recommend this store to anyone!! STAY AWAY!!
Friendly staff
Will Smith was a big help
We’ve never thought we find excellent people who help us to find the items we really need, the manager Will Smith and Marcos in the Rockford Store we’re so great and Proffesional. Thank you so much!!!! We’ll be back for sure!!!
Tyreese was VERY helpful as well as easy-going. He was patient and didn’t rush us as me and my family were being a bit indecisive. He answered all of our questions honestly. I was happy to purchase with his help. Thanks, Tyreese.
Hi my wife Veronica reyes and I bought this bedroom set for our son today the lady who attended us was very polite and she explain perfectly understandable ... I recommend anyone who is in need in furniture or as a living set it just the perfect place... Thank you so much for giving us the best deal .
(Translated by Google) I have been a client of theirs for 6 years and a very good product, very good customer service and I have never had a problem with delivery. (Original) Llevo ya 6 años siendo cliente de ellos y muy buen producto muy buena atención al cliente y nunca he tenido problema con el delivery
From walking in the door to picking our furniture, we had an awesome experience! Our salesman Will Smith (this was actually his name), was absolutely amazing. He was very friendly and personable. I would highly recommend asking for Will at Ashley’s if you need any new furniture! Best experience I’ve ever had at this store!!
I came in to Ashley’s furniture looking for a nice dining table and Marcos Lopez helped me. He did a great job finding a great delivery date and an amazing price! 10/10 I recommend asking for him when shopping at Ashley’s furniture!
Nice selection. Very expensive imo.
Answered all of my questions and made the couch buying process very easy!!! Sales folks were amazing to work with.
Monsour was my salesperson and he was so helpful. The store manager Gabby was great and super friendly. 10 out of 10 would recommend.
Will Smith was awesome!
They’re always helpful and get me taken care of with the products I need. Definitely my go to store for furniture.
Had the pleasure of dealing with will Smith. Great person. Very welcoming into the store didn't hover over us like other places.
Will Smith had wonderful customer service! (Rockford IL)
Will Smith was absolutely the best. We appreciated his knowledge and patience with us. Thanks Will for making our shopping experience so positive.
My husband and I had the best salesman, Marcos Lopez! He showed up exactly what we wanted in the correct price range. He was super friendly and knew what he was talking about. I would highly recommend going to Ashley’s Furniture and asking for him!
The furniture I bought are already falling apart and I'm still paying for it.
Took my mother furniture shopping, she absolutely fell in love with a couch and love seat. Vivi was a great help and made the experience pleasant.
I was helped by Lionel** My experience was quick and painless! Lionel helped me get everything I need with multiple options to chose from & helped me choose the best fit for me. Will definitely be going back to him when I’m ready for more furniture 👍🏻
We have bought furniture from multiple different places over the years but this was the first time we have used Ashley Furnace. We were greeted upon arrival by Sami. We told her what we were searching for and she took us straight to the couch we eventually settled on. Yes we looked at several other ones but kept returning to that one. We made an appointment with her for a return visit after thinking about the couch for a few days prior to making the final decision. We walked out after the quick process of obtaining credit and purchasing the couch and love seat saying to each other that was a great experience. All of the employees made us feel at home. I almost didn't want to leave because we were having so much fun joking around etc. And as for our salesperson Sami she was very personable and considerate of our decision making process. She did not try to push anything else on us in the process of buying. Again thank you Rockford Ashley Furniture for your hospitality and ease of buying new furniture.
My review is in progress as items have yet to be delivered. Thus far the staff was great, a couple of pushy sales rep but we got one that wasn't too pushy so that worked for us. We bought a zero gravity sectional, king bedroom set and sitting room furniture for a decent price. We spent quite a bit so I hope it all turns out well. We are aware of the March/April timeframe so I will complete the review at that time. So far so good.... I can't give 2.5 so 3 for now and will update according. Cheers! Update - Half the order has been delivered to the Ashley store. This is such an unbelievable debacle of a purchase. When I ordered I told them I live out of state, they called to say they have half the order and are ready to deliver. LOL I said I am not even in the same state, where were all the notes of availability I gave you? Oh man, if there was only a Living Spaces near my home. I will never do Ashley again. No one has a clue what is going on. UPDATE II - Finally had the items delivered. The armless portion of the sectional was broken, the staples were off and the wood inside was broken, you could run your hand down the side and feel the splintered wood. 7 month wait time on this..... :-/
We visited Ashley Furniture in Rockford this morning. We were looking to buy a rocker recliner. We were immediately greeted by a sales lady named Sam. We told her what we were looking for and she showed us lots of recliners. We found a very nice one we decided to buy. The sale went very smooth and in a short time we were done. We are very happy with our purchase and how friendly and helpful the staff is. I would highly recommend Ashley Furniture in Rockford for your furniture purchase. Susan and Jim Colgan
Great sales and great customer service.
My wife and I purchased a new tempurpedic mattress, a bedroom set including bed frame, headboard with lights, nightstand, and a dresser with a mirror. We had to wait 2 months for the bedroom set which we were aware of delays when made purchase. When they set up our sons bedroom set they didn't hook up the lights, all the drawer handles were loose, and they brought the wrong mirror for dresser. A month later they scheduled to bring the right mirror. This time they left it at the door and left without setting it up when we paid for white glove installation. They have given us problems about coming back to set up mirror because no one in the area. We were about to get more furniture to furnish our entire house. But after over $6,000 and the poor services received we will be going elsewhere. WOULD NEVER RECOMMEND TO ANYONE!!!!!
I had a great experience at Ashley Furniture store. The sell rep was amazing
Our sales associate Will Smith was great help, he made our buying process enjoyable with his knowledge and sense of humor. Highly recommend him for any of your furniture purchasing needs.
Very quick and easy experience with Jeff! He was very helpful and patient with us in our decision making of a new sectional.
Our experience was amazing thanks to the Assistance Manager, Gabby. Our paths crossed because we placed an order and we did not receive what we thought we ordered. We spoke with Gabby about our issue and she went over and beyond to resolve our issue. Her knowledge and professionalism was un parallel. Looking forward to doing more shopping in the future at Ashley’s and for sure with Gabby!
Marcos at Rockford location is amazing 👍🏽
Great furniture and great service
Very good customer service :) And very good quality items. :) 10/10 :)
Took my furniture WAY longer than expected to be delivered & it comes broken. I reached out to the salesman and was told to call the warranty. But if I use my warranty I don’t get money back at the end. I shouldn’t have to use my warranty towards what was delivered broken.
The gentleman assisting us, Will Smith, was very nice, funny and patient. I would highly recommend Ashley to everyone. Very knowledgeable and quick to find the style of furniture we wanted. Thank you so much Will!!
Good prices and quality on their products, vistit Ashley stores when planing to buy new furniture , I highly recommended
Ask for Jeff. He was informative and very pleasant to work with.
I wasn’t even mad about the 6 month wait we have had but the constant calls to deliver furniture when they didn’t have everything. Then calling my husbands work so much he got in trouble. We finally caved and told them it was fine then a date was set and they said we never confirmed, ok fine. But then we set another date today and confirmed and they send over a list for items to be delivered and it was not delivered . At this point I have no furniture in my house waiting for pretty much a whole house of furniture. This is such a joke and of course no answers on the phone because they don’t have it in the system even though we have it on our end. At this point I want to cancel our order. Now to wait 7 more days and who knows if that’s even accurate. Don’t get rid of any of your furniture the date they let you know there is a delivery. Also 12 weeks is about 6 months. Worst furniture purchase experience ever.
Bought our first furniture for our living room as a married couple . Went in with a pre approval letter for 3500. Walked out with an Ashley Card for almost 6 grand, furniture with no interest for a year, and they went with whatever price we could find that was the lowest for our items. We saved almost a thousand dollars between discounts and price matching.
Will and Marcos did a great job of explaining the different options with new mattresses
Great sales people.
We were looking for a living room and Sami was so kind & patient. She wasn't rushing us to make a decision. She answered all of our questions! Kudos to Sami at the Rockford IL store. Thank you!
Beautiful furniture and decor. Staff is kind and professional.
We walked in and the guy asked our name. Don’t know why that’s relevant. We came LOOKING for desks and we asked where they would be. The guy said that they are all around the store. Obviously a tactic for us to look around. Then while we were walking around, he was following us from afar and watching what we were doing. I hate that whole stalking thing. He followed us mostly the whole time. We tried to sneak out so he wouldn’t talk to us but he still got to us fast enough. Not going back ever again.
Purchased a dining room set in July looking for delivery mid Sept. Knowing the current delivery issues we asked the salesman if the set was a problem. The rep looked us in the eye and assured us this particular set was not an issue receiving. With that assurance we ordered and were required to pay in full for the set and delivery charges. That assurance turns out was an out & out lie! I've yet to be contacted by anyone from Ashley. I've checked twice on my own and received two different dates. First and last purchase from Ashley. Buyer beware!
Kim was my salesperson at Rockford, Il store. She was an excellent sales lady. She cared about showing us what we wanted. Wonderful personality throughout the sale. She is a great asset to your copany. Donald Johson
Ashley doesn't even deserve a one star beware if you shop there they are probably the worst furniture store in Rockford
Helped us find exactly what we were looking for!
Horrible! The customer service is terrible and you cannot get in contact the store when you have an issue because they don’t bother to answer the phone. Red flag!!!!!
Sales people will mislead you, causing you to make decisions based on what you are initially told, but then last minute they change things on you. They also put in prices that are higher than the ticket. Buyer beware. Money wasted, Time wasted
We’ven without living room furniture for a few months because the set we ordered got too delayed. Stopped here because of sale. Jeff’s first question was if I only wanted to look at things available which saved oodles of time. I found what we wanted. My only bump was being available didn’t mean immediate delivery. Otherwise it was a wonderful experience.
Every furniture i have bought is super high-quality 👌. I recommend
The Salesman and the furniture store was fantastic. Ordered our furniture at the beginning of July now it's going to be possibly delivered in December outrageous. Never received a call for delays I've checked 4 times .Every time I check it's further and further out.
Can't rate the furniture because I have not yet received it and won't since I'm canceling my order. Bought and paid for it mid-June with a promise of delivery mid-August. Then a promise of mid-September. Today they had no clue of a date but said it was looking like 2022. You only find this out if you call. No heads up from them that they won't meet their delivery time. If they give you a potential delivery date, you might as well assume an additional 6 months. Of course they don't tell you this when you are buying it. They claim you get a full refund. Hopefully at least this is true.
The WORST customer service I had ever had to deal with. They kept transferring my phone calls and I got no where!
We stopped in a ashley looking for living room set .first stop we made and was very happy we did .we were welcome by a great lady named vickie she helped us through everything we needed to know. Vickie answered all our questions and kept in touch with us.cant wait intill we get our living room set.i will go back to Ashley Homestore for other furniture and ask for vickie so glad we didn't have to go from store to store we got what we wanted prices and sale was great.SHOP AT ASHLEY'S HOMESTORE IN ROCKFORD ASK FOR VICKIE...
We ordered new furniture in early May. We were told that it would be delivered in late July...then September 7...then September 11...now December 10! They required all money up front. So, for 7 months they have our $ and we have nothing!
Very helpful and friendly staff
Beautiful store, gorgeous furniture, and very nice customer service! Plan on spending some time there unless you know exactly what you want because everywhere you look there is awesome furniture that may have you totally undecided!!!
First the bad: I tried to call multiple times and no one answered. I talked someone not with this location and they told me Ashley didn’t have the piece of the sectional I wanted anymore. I am stubborn and went to the store to find out. The Good: the person at the store was super helpful, found the piece I needed, and ordered it. Quick efficient process. No fifth star for the bad. No answer on 4 phone calls almost had me buying elsewhere.
Marcos was great to work with. We’ll definitely be back and hope to work with him again in the future.
Low pressure sales people. Great sale prices.
We had a very pleasant experience at Ashley Furniture in Rockford, IL. Our salesperson, Vivi, was very accommodating in that she was helping us move different furniture next to others to see how it all went together.
Alaura was great thanks for all the help!
I buy furniture from Ashley furniture store each time I need new furniture. I’ve always been more than satisfied. Their prices are always great compared to other furniture stores.
We received excellent service and felt well-informed of our options and all discounts available. There were many options to choose from.
Pauly was outstanding. Very attentive to the needs of myself and my son. Made sure everything was correct when ordering my furniture. If you want to have an experience like no other, ask for Pauly.
Kim is great help! Knowledgeable and fun to shop with!
Good service and selection !
I went to the store to look for a couch. I was greeted by a associate who was very helpful and showed me where they were. I found what I was looking for. My questions were answered and sale went through.
I purchased my sofas and home decor and the service was absolutely fabulous. My sales rep was Marcos and he is so patient so kind and helpful. If you need any furniture this is the place to go! Ask for Marcos he is truly the best!
I've never had a better experience with a furniture store like this one before. Lionel worked so hard to find the best deal for the furniture I was going to buy. We've made our selection and we got the best deal ever.
Great experience this afternoon at Ashley’s furniture store. As soon as I walked in got greeted by Ashley sales young man who answered all my questions about furniture warranty. Wasn’t sure what I was looking for in a living room sectional because of all the great variety they have in the show room. Definitely going back this afternoon with my measurements in hand to decide on my new LR sectional.
Kim was very helpful in getting us the best deal possible for our new bed. Very friendly and straightforward.
(Translated by Google) Excellent service and quality ... and very good deals. (Original) Exelente servicio y calidad... y muy buenas ofertas.
Excellent experience!
Ally was extremely helpful. We now know what to do because she was kind enough to give us some time. A great place to shop!!
Jeff was so very helpful. Everyone was friendly and knowledgeable. I will go back for any future needs.
Great service and prices
Disappointment can’t even begin to explain our experience. We moved to the area, needed quite a lot of new furniture and spent a SUBSTANTIAL amount of money here to furnish our whole house. The rep told us Ashley makes their own furniture, therefore they don’t suffer from the same delays other than maybe 5-8 weeks. That was back in April. Now after having everything delayed for a 3rd time and some pieces pushed back to September and October. Do you think the rep would communicate with us? Nope, just dodges our emails and let’s their customer service team handle it. Blatantly, we were lied to, in order to make a sale. If I could give this experience 0 stars I would.
Ally helped us find just what we wanted. She was extremely helpful even though she knew we weren't going to buy the furniture from her. (We are from out if state so we have to go to a more local store). She wrote everything down for us so we can find what we picked out when we are ready. There was a huge selection and it is quality furniture.
They had a great selection & very knowledgeable sales staff.
Everyone in the store was so helpful and nice! Colby answered all my questions and was very honest about inventory.
Great people help me with my needs made sure I was happy with my choice and kept a smile on my face the whole time Looking for FURNITURE AT GOOD PRICES PLUS GOOD QUALITY SHOP SHOP SHOP ASK FOR KOLBEY OR MARCOS!!
They had really good service and helped me right away glad I went there
Cindi was a very friendly and honest sales person
Every time I visit this store we are taken care of immediately and everyone is always so helpful and friendly. They also always have really good sales going on . 10/10 recommend Ashley’s !
Salesman was Great Now when it comes to service warranty it’s another story purchased a Deluxe warranty which is supposed to be the best of the packages 239.00 for 5 yrs When you called to make a service appointment they says it not covered I bought many things at Ashley and everything was great but BUYERS BEWARE !!!!!!!!!!!!!!!⚠️⚠️⚠️🚫🚫🚫
Will smith “was the man”!!! Very knowledgeable and professional. We love our new sofa!! Thank you Will!!
Very professional and personable. Easy to work with, glad we didn't go anywhere else.
Jeff was very helpful & answered all of my questions. It was a pleasure talking to him & making my husband & I have a great furniture shopping experience, especially when my husband really didn't feel we needed new furniture 😃
Colby was an awesome down to earth sales chic! It was an easy smooth process with no pressure! Love my new sofa and over sized chair!
Great customer service. Listened to what I said I was looking for..found a few options..helped me put my vision together. Thanks Will..
The customer rep told us to go in store to cancel a item. Go into older man only cared about us picking a new item. We stated nothing from that store would fit. The old man stated Male Manager would cancel the item Monday! Tuesday get email about delivery and I followed the steps of e-mail. An female csr stated she didn't see a cancel. Take place and we called store and personal number given no answer! They want our money so bad they are willing lie to keep it!
If you are looking to purchase furniture and take reviews seriously; do NOT purchase furniture from Ashley‘s. We had anything but a positive experience. I wish I would have listened to others when they warned me to not purchase from Ashley‘s. Unfortunately, I am now aware as to why they have received multiple negative reviews. We ordered furniture and the timeframe for delivery has been anything but consistent. They are a dishonest company and will do whatever it takes to get a sale. After a few months, we are still waiting for our furniture and have had a horrible time with communication from customer service. It is also extremely difficult to get a hold of anybody in the store via phone. I am nervous about the quality of the furniture and the service we will receive whenever it is delivered. Save yourself some time and visit other furniture stores.
Great customer service despite being short staffed! Thank you, Ashley Furniture—I’ll have a beautiful sofa for my new apartment!
Good selection, poor customer service. We walked through the entire store and were not even greeted by one single employee. It was almost like we were judged by our casual dress, like our money was not good there. We will never go back. Shame on them.
We went in looking for just couches but ended up buying a sectional, 2 smaller sofas, a bed and a dresser. Sandra in Rockford helped us and did an amazing job. She made it all so easy.
Super friendly staff, they know their stock. Unfortunately, the wait time for furniture is at least 12 weeks out, but they are able to schedule dates for delivery up to 14 days.
Will was amazing and helped us find what we needed. I love the furniture I purchased and I can’t wait till it’s delivered!
Been waiting 12 weeks for an entertainment center that I paid cash for 12 weeks ago.... I had originally gone into the store 3 separate times in the same day. Not once was told that they basically had nothing in the store immediately available until in the process of purchasing. I was told it would be 3-6 weeks tops, waited and called at week 8 and was told it would be an additional 4 weeks which is today June 18th. I received a text about my order being ready for scheduled delivery and told me choose the day that was best for me but had no options. They gave me a number to call to Schedule if there weren't any visible dates. Once I called I was once again told it would be an additional 3-5 weeks and I'm over it, I'm about to just cancel my order all together it's been a completely ridiculous process every step of the way and I'm not happy.
The sales department has not been trained very well when it comes to beds. They should be able to explain everything about a bed in detail when the price is almost $9,000! They also should be able to knock a substantial amount of money off of a bed that cost that much! How can anyone justify a bed at the cost of $9,000??? They were also told that we wanted all the items delivered at the same time, but they still keep trying to deliver just the bed without the furniture.
I really love the Alaura that helped me. She helped me pick out living room furniture.
Kolbey was an amazing sales person. Nice, informative and worked with us to make sure everything was well. Great experience and would highly recommend the Rockford store.
Great customer service and had the furniture we were looking for, delivery times are extended due to the pandemic but everything else was great.
Vee Vee was a awesome sales person she took time to find out what really suited me.I m very pleased with my selection and appreciate great customer service. Thank you for caring!
Update to my review: Ordered a living room set on April 11, 2021. Estimated delivery of 2nd week of June. Heard nothing up to July 6. Emailed person who responded to this review. Was told everything was going to be delivered except the end tables on July 27. Got rid of living room furniture on July 24. July 27....no call saying what time furniture was coming. I called customer service first thing in the morning. Was told it was scheduled for that day. Had to leave for a family emergency but wife was home. Still nothing by mid-afternoon. Wife calls and customer service said it was scheduled but now is cancelled. Went to store and showed all the emails. Update I got today is Sofa will be here Aug 2nd. Recliner - Aug 31, Loveseat - Sept 17, Coffee Table - Sept 21, and End tables - Nov 2. So now I have NO FURNITURE in my living room and it is going to take another 4 months on top of the 4 months we have already been waiting. And knowing Ashley Furniture at this point.....these dates I am sure are not guaranteed. Covid is no longer a valid excuse. My wife worked in the furniture industry up to 2 weeks ago and there is not THAT much of a back log. DO NOT get furniture from Ashley. They are the biggest fraud of a furniture company there is.
Even though it will be a while before I receive my furniture, I’m so excited to say that the price never changed,they had my color, my sales lady was also me.
In 2015 we purchased our home and partnered with Ashley for our furnishings. We were initially impressed by Ashley's standards, quality, and marksmanship products. When we initially purchased through Ashley we ran into order delays and logistic challenges. We regrettably passed it as one offs, especially because we leveraged Ashley synchrony credit. Through 6 years of our relationship, we purchased, living room sets with tables, dining room set, server set, master bedroom set with nightstands and hanging lamps. We spent thousands of dollars with Ashley, yet continuously ran into delayed orders, orders not delivered when scheduled, damaged items delivered, damaging our items when coming to fix their damage items, issues taking the damage items back or not picking them up in a timely manner, calls not being answered or returned, incorrect information being provided in communications, negative attitudes from folks including management when requesting follow ups. We continuously worked with Ashley through the issues, partially because we had a longer term vision, and partly because we expected the issues to get resolved. The wishful thinking has come to an end, as Ashley has now delayed our 6yr old birthday bed and even worse, when communicating about this, Ashley has inadvertantly, in 3 communications sent us other customers personal and confidential information, including credit application details, financial history, social security and address details and much more. Our confidence in this business and in our personal information with this business is completely shot. We are shocked with our experience, and that our relationship will end this way, but more disappointing was our attempts to communicate with management, and their intent to minimize the criticality of this issue. Luckily we were able to escalate through headquarters a case, which was finally getting more visibility, however we will no longer shop with Ashley after our order is fulfilled, our confidence and trust has been breached and destroyed. This is not a customer centric or customer focused organization. They are more interested in getting the sale on paper work and can care less of the process or people in place to deliver afterwards. Their entire staff needs retraining and their logistic partners need a complete revamp. The customer experience, once you have left the store and signed paperwork is a nightmare. The floor staff, selling, are friendly and knowledgeable but we just wished they would have warned us to walk out, the moment we entered. This was a mistake and will not be our partner going forward. We still have an entire second floor of our almost 4000sqft home to remodel. Ashley has officially lost out.
Excellent customer service from Cindi. Very informed and was not pushy. I will definitely be back to purchase from her again.
(Translated by Google) Excellent service and quality products! (Original) Execelente servicio y calidad productos!
Great service and many options to chose from ranging from couches, dining sets, and decorations! They helped me find and purchase my first couch!
I had a good experience there. The bed I was looking to get was not available anymore but they were able to find me a bed similar to what I wanted. I really loved their customer service!
The sales rep did not follow us around the store - only checked in once we had found the couch we wanted. The rep was extremely knowledgeable. Puchasing the couch was SO painless. Overall great experience. Hopefully the couch comes soon!
I have been to the store 3 times now and on the phone with customer care and email over trying to order a replacement couch cushion. Just left the store after the 3 time and them saying they have no idea when customer care told me to go in to the store with the ticket#. Now just got off the phone with customer care and was told that store obviously does not know what they are doing I would recommend trying another store if possible. Pretty bad when their customer care says try another store because that one doesn't know what they are doing. Finally after emailing the store manager of the Rockford store he was able to get it and email me a bill and pay online so I didn't have to drive back to the store. Can't believe how long and stressful of a process it has been to get a couch cushion ordered and who knows how long it will take to come in.
Wonderful experience! Clean store and well organized. Floor staff was great, very willing to answer questions, but not pushy. Will recommend them to anybody looking for new furniture.
My husband and I visited the Ashley Homestore looking for a recliner. We not only found the perfect recliner, but we were so impressed with the customer service from Kolby that we bought a love seat also.
Cindi was very easy to work with. Helped us find what we wanted and didn’t try to oversell.
Took the time to find exactly what I needed and showed me other options to be sure its what I wanted.
They try to force you to buy there furniture. Gave me a half of sofa because the other half was damaged both times they brought it to my house and will not take this piece back. They should have told me there were no returns. I have to store this piece of furniture and pay almost 600 for something I cannot use. Bought it at 7131 east state street rockford Illinois. #4040167 right arm sofa. This is so wrong
Very easy to make a purchase there, plus a very nice selection of furniture.
Salesman was cool, but they tried to double the price from what was marked on the tag.... Will NOT be going there again
Will Smith was great to work with! Very easy going and explained everything very well.
Had a great time with Vicki trying to find the perfect couch and accent chairs. She was so helpful!
Wonderful staff awesome selection truly the best place to shop for furniture
Clinton was very helpful and patient with us while we looked for a living room set. He was friendly and pleasant to work with. Can’t wait to get my furniture!
At first it took a while to get some help, but when I did get the help it was an excellent experience! the salesman was very kind and funny with a good head on his shoulder.
Wish I could give it zero stars. I went in to look at couches and the sales guy (didn't get his name) was pushy and being very rude. He asked me what my spending limit was and told us that I will never find anything in their store unless I make payments on it. I could have gone higher on my budget but he didn't even give me the chance to say anything. He told me that building up my credit was for making monthly payments on their furniture and I won't find any other quality furniture like theirs. Glad I went elsewhere and gave my business to someone else.
I was very pleased with the service at Ashley Furniture. They were very helpful in finding the best bedroom furniture for me. The quality was better than some of the other stores. I would return for other items.
Great store, great salesman (Josh Struck). Found what we wanted in a decent amount of time and only about a week turnaround on delivery with a price that we could live with.
Will S. was amazing throughout the process. He helped me pick out a dining room table and chairs that I absolutely love. I would recommend anyone looking to buy furniture to stop in Ashley and ask for Will.
Was a good service and was attended to by a representative right away and it felt very personable. Only one flaw my furniture is still in process stage and wait time for it can be up to 2 months more or less. Ordered on 3-27-21 the Sales Representative Vanera Lordkipani was very helpful even put in the 25% off that was coming on that weekend for me as a discount and wasn't pushy at all, had some suggestions,(I knew exactly what I wanted) but not pushy. The dates of coming into warehouse will fluctuate according to new updates and was last informed as on 4-28-21 that it would be in the warehouse on 5-4-21. Trying to give benefit of doubt and when my furniture arrives (I'm old school and don't leave alot of reviews and this decision was after reading other 1 star recent post) to my apartment and if it's damaged and I'm not taken care of immediately (within one week) I will ask for a refund. 4 stars will be 1 if it's that route.
Shout out to Marco's for the extraordinary service!!
Nice furniture
Such a great selection at this Ashley's. I bought a couch and loveseat over 3rys ago. Now my girlfriend and I bought a whole new couch set, cocktail table and end tables. Vicki and the other sales people helped so much. Vicki was such a delight to work with. They work with you on finances and they have great promotions too!
Looking for a new kitchen table and they had a lot to choose from! Clinton helped us and was amazing! We decided on what we wanted (finally) and he made sure we were taken care of! We will definitely be coming back!
Great customer service. Was very professional and answered my questions. Very good staff
Awesome experience! Wonderful salesman Wil Smith! Will definitely return!
This was my 1st time shopping at Ashley and I was not disappointed. Our salesman was very helpful, but not pushy at all. I highly recommend.
Good selection, helpful staff. An all around good experience.
We honestly have visited the Rockford Ashley store a dozen times before we finally made a decision. The sales people were always friendly and knowledgeable and never made us feel pressured to make a decision. We Made the decision to return because we bought our dining room table from there almost 5 years ago and it is still in great shape. The furniture is great quality and very chic.
I thought Mr Smith was very good at his job. Very nice and very helpful. I will tell people about him if they plan on going to Ashley. Also all of Ashley's people were very nice and helpful 👍
Salespeople were extremely pushy and never allowed a moment to look or talk on our own.
Beautiful furniture too bad they take like 5 months to deliver.
I had a graet experience i Ashley HomeStore!!!
Sales person really nice even though his first week made him work a little with indecisiveness of my wife .But all in all good sales people. He still needs more training but he is getting there. Good people skills and not judging is a very good start Keep it up Joshua.
I stopped in to look for new bedroom set, and Kolbey was such a big help. She was friendly, helpful and professional!
Best customer service I ever had a Major Retail Furniture Store..Even the Store Manager was Awsome!!
I went in looking for couches and counter height chairs. I was able to roam the store and not get harassed by sales people which was phenomenal. Cindi S. who was really kind and asked what i was looking for she showed a few couches and let me roam the store a bit in piece. I loved it. All the furniture stores ive been at they would either harrass you or take me for a joke and ignore me. After roaming the store i noticed that Ashleys had the same counter height chairs that matched my table and i was able to buy them $300 cheaper than gufstasons. I love my experience and i loved how Cindi S. And the entire staff for that matter were all down to earth and let you shop and not stress out as you shop! I would definitely recommend at the very least stopping by talk to cindi and check the place out i saved a lot of money by doing so
Had a great experience. Our salesman was so helpful and friendly. He was not pushy at all. Reasonably priced compared to other stores. Quality furniture. Very pleased.
Just recently purchased from here and we had the BEST salesman, Jeff. He was attentive, kind, personable and very knowledgeable. 10/10 recommend Ashley HomeStore for not only great prices but also for their great sales associates!
Kari did a wonderful job helping me and mom Nirmala and she stayed after to help us finalize everything and answered all questions. I would recommend this location to anyone who wants excellent service! Anupama
Jeff from here was great. The furniture I ordered is coming a month out due to the pandemic, but the knowledge and friendliness of the staff was great. I absolutely adore how there was no pressure to buy until I was ready. If you're in the market for a new piece of furniture for years to come, stop here and ask for Jeff.
Love the show room and how things are moved around . Brings light to something you may have missed. My experience was smooth, no hasels. I had visited the store several times to continue to look for what I wanted. The employees where very helpful and easy to talk to. Alos , the manager was also very helpful. I would recommend this store. My team was amazing, ask for Allie and/or Carrie
The salesperson I had was horribly pushy, which I had the expectation when I went in there, but on top of that he was making sexual advances, which were incredibly unwelcomed and uncomfortable. Even when I came back with my fiance he continued to do so. It was sickening and kind of makes me not want to go back even though I need to.
I’m in the store trying to get An explanation and the mAneger is allegedly in and interview...Ive been waiting for 2 hrs and no body wants to help me...Ive been getting the run around since November 25...Ive never experienced such...I JUST WANT A REFUND 3k THAT I PAIDED IN NOVEMBER AND MARCH 10 th.. THE FURNITURE FINALLY CAME AND IT WAS DAMAGED SO NOW IVE GOTTA SLEEP ON THE FLOOR AND THE REST OF THE FURNITURE IS IN MY LIVING ROOM IN BOXES...WHO DOES THAT???
Terrible terrible terrible!! I Will never shop here again! Never told us our couch would take so long we ordered back in November 2020 everytime I called they gave me 2 week date of when it will all be there and when we heard nothing they would push it another 2 weeks.finally all the pieces came in. The guys came spent maybe 5 minutes at the most trying to get it in the building gave up and they took everything back to the store told us just to wait for a call. When they did call they just said we will get our money back and pick a different couch. Never shop with this company!
We were just going to look at furniture and shop around different stores for what we wanted. We liked what we saw and that the sale person was extremely great at showing the best of what we wanted.
No pressure and I love everything I bought. Jeff was my salesman! Great help
The sales rep. Was very helpful and not pushy ar all. Found us some Chester drawers and night stands for our bedroom. Will definitely go back for further purchases!!
Awesome first-class service
We purchased two leather sofas with recliners from Ashley furniture. We were encouraged to purchase protection plan due to the cost of sofas (2400). We did so and have never been more disappointed in a company. We have tried many times to contact warranty company and no one answers. Called Ashley Furniture for help and was told nothing they could do. Have only had these sofas for a little over two years and have been well taken care of. There is no reason for sofa to be needing repair already. I will never recommend buying from Ashley Furniture, their product lacks quality.
If I could give it no stars I would. With everything going on with covid it’s INSANE how difficult they have made this process. I will not nor will ever be recommending purchasing or leasing furniture from this establishment. The stigma around Ashley’s which I thought was an exaggeration was CORRECT.
My boyfriend and I came into the store around 2 in the afternoon and we walked the store for around 20 minutes before we finally asked someone to help us. Employees and management walked passed us several times and never even said hello or really acknowledged us. Once we finally got someone to help us she was awesome! Thank you Allie M for all the help we really appreciate you!
The service was well. Only complaint it that we walked around for twenty minutes without anyone helping us. After we got helped the service was good and they helped us out a lot with problems that the online version of the store caused us. The store layout was very neat everything was broken up into sections and easy to shop.
Great service, found the couch we always wanted. It won't fit in our living room.🥺
Very pushy salesmen.
Great staff!! Best experience I have had with buying furniture.
Looking for leather living room furniture. Sales rep was extremely helpful, resourceful and answered every question I had satisfactorily. Anxiously waiting for my furniture to arrive
Great customer service and good quality furnishings!
They are really nice and love to help you
Hello I am amazed at the kindness that ashley store gives thanks for your collaboration I left very grateful for the treatment they give to one that God continues to help each staff
Prices were too high
We enjoyed our experience w/Jeff Johnson to navigate what couch or sectional that we both agreed on and quality of leather & his knowledge was awesome. I would highly recommend Ashley Homestore.
Great experience! Marcos is a great salesman! Highly recommend..he was very patient.
I had a wonderful experience shopping for my daughter some new furniture.the representative that helped us was very kind and knowledgeable. They tried to give me the best deal, the manager was very polite and he also helped a great deal. He even help me by making sure that I had enough credit to cover my purchase. Thank you for all you guys help
It’s very nice going to the Rockford IL Homestore and see the same employee from 2 years ago there. I am so comfortable buying from Marcos Lopez that I don’t ever intend to buy from anyone else. Thanks for having great employees who go above and beyond. Good job Ashley!!!
***UPDATE: This is more of a reflection on the company, not the Rockford location. If you're going to buy from Ashley, you should plan on waiting a long time before you get your furniture delivered. It's been 65 days since I purchased a sectional from Ashley HomeStore. I was told 6-8 weeks for delivery, and it's been 10. Talked with an online rep a week and a half ago, and was told that it would be delivered to the local warehouse on the 14th of April. It's the 19th, and I was just told again via online rep (after waiting a half hour on "chat hold") that it was now possibly the 24th before the warehouse would see it, and they didn't really know. This isn't a "build to my exact specs" sectional, and I am BEYOND disappointed that it is taking this long to get a piece of furniture delivered. At this point I am not loving the fact that I had to pay for delivery. The last time I bought furniture (from a different business in Rockford) it was delivered for free, and also in about a week's time. ORIGINAL REVIEW: Very helpful staff, friendly and not "pushy"
Friendly and very large selection and friendly prices. The staff go out of their way to meet your price needs and that impressed me. The quality and service is outstanding. I highly recommend this store and their staff.
I at first gave this store a 5 star review for the great customer service I had when placing an order in person in the store. What a mistake it was ordering from here. I got a tv stand and coffee table delivered. After the delivery guys left I noticed part of my TV stand was broken. I called that night and complained. I was told it was to early to open a ticket on the item and to call back tomorrow. I called back the next day and was told someone would have to come look at the TV stand. A week later a guy comes and says that no one from Ashley's even told him what was broken and he had no parts to fix it. He said new parts needed to be ordered. Here we are weeks later and I've been sent 2 incorrect parts. I also tried to cancel my couch order and was told I woke be mailed a $200 check to keep the rest of my order. Tonight I'm told no one was ever mailing me a check and I was lied to. So I'm stuck once again waiting for a part to fix my TV stand and no real apology from the store. Needless to say I cancelled my couch order and will never buy from this company again.
Great selection and our salesman was very helpful.
Awesome working with Jeff as our salesman
Called and called on Saturday about lamps and it would ring so many times and then disconnect me. What kind of company is that? That tells me something about their customer service
Salesperson was knowledgeable and got my questions answered if it was something she was unsure of. She took the time needed to weed out unsuitable options. She listened to my concerns. I was pleased with the process.
Furniture was lovely and the staff was great. I was helped by Marcos, and he did a phenomenal job helping me decide the best furniture for my apartment.
DUM
Our service representative was amazing! She was knowledgeable in all areas of the store..and when she was unsure, she reached out for help. We where informed of sales, delivery options and discontinued items. I left with a wonderful purchase and a huge smile of customer satisfaction. Thanks to (blonde) Ally....we will be coming back in for future furniture purchases!
If I could rate Ashley HomeStore a 0, I would. I am moving for a job to the St. Louis area. My parents and I went into the Rockford store on Jan 22, purchased a bed frame, box spring, and mattress. We were told by the salesman, Marco, and the manager on that date (not sure of the name) that it could be shipped out of the O’Fallon, MO store no problem. It would take 4-6 weeks which was perfect timing, and when I found an apartment to move into, I could call and they would update the address and everything would be fine. On January 27, I received a text message telling me my order was in and ready for delivery. I had my mom call since I had not gone and found a place to live yet. The woman at the calling center in TX was super helpful, left notes in the file, and said it was not an issue. On Jan 30, I found an apartment and signed a lease, called the customer care line to schedule delivery for feb 6. that night and they told me my items would not be in until Feb 8 and 10. That confused me due to my text message I received. I pushed my move in date to the 13th. The man at the calling center in TX said he updated my shipping address and delivery/setup would be happening that day. He told me I would receive an email or text message with the time block the delivery team would be coming to set up everything for me. Today, feb 10, I still had not received an email or text message so I called the same phone number that I had called before. Ciara, the customer care rep, told me my box spring was back ordered to the 22 and my mattress the 16. None of this makes sense. She said I would have to talk to the store and would not help me any further. So my mom and I called the Rockford, IL and O’Fallon, MO store a total of 43 times and it would ring 9 times, then hang up. I called 3 different corporate numbers I found and did not get any help from them either. It took me searching the internet, finding a previous employers LinkedIn profile, finding them on Facebook, and messaging them for my information to get forwarded on. This is absolutely ridiculous. The right hand does not know what the left hand is doing. Information was never consistent. Working in the customer service business, I am embarrassed for the owner and managers of both of those stores. I will NEVER be ordering anything from Ashley HomeStore ever again, and my parents will be going to the store tonight to fix this issue and get our money back.
We went in just to look and ended up with a new bet set. Will Smith and Marcos López were so helpful, personable and kind. We can't wait to sleep in our new bed.
The sales representative was very kind and considerate and took her time to make sure all of our questions were fully answered. She was patient with us as we debated what would work best for our family and she was knowledgeable with all the specs of each piece. She was also able to help recommend which pieces would be best for us having little children that would last with the wear and tear.
Very helpful! I was so indecisive and they were very understanding and patient with me as I took a while to choose.
I originally gave this store 5 stars, based upon the buying experience we had there. However, the delivery of our furniture, did not go well. We bought a motion bed and mattress set, and paid for delivery and setup. They delivered the bed, but said the guys who delivered the mattress would set the bed up. Two weeks later, the mattress was delivered, and the guys refused to set the furniture up, saying the guys who delivered the bed should have set it all up, despite the mattresses not being present - which made no sense. We bought a split king motion bed - and it did not function at all. Further, one of the movable foundations was USED - the box had been re-taped, the foundation had cat hair all over it (we don't have any cats, my wife is allergic), and again, it did not function. The manager REFUSED to take responsibility, blaming the delivery guys. As of right now, we have no functioning bed, and no answers from anyone at Ashly. AVOID BUYING FURNITURE HERE, unless you don't wish to receive what you've paid for.
Will was great he helped us narrow down what we wanted fast.
I always find or what I look for I love
We spend 8 grand in this store the sales person was great but after that it fell apart After 6 weeks they started calling us saying our mattress was in we told them we asked for everything to be delivered on the same day (this happened 3 different times)a few weeks later we stopped into the store because we had gotten a call says our items were in to set up a delivery time we were on hold for 45 minutes no one answered we go to the store to find out only half of the order was in still missing the dresser & the mattress 😜 we didn’t here from them until last we everything was in they would deliver on Wednesday between 3-6 6 came nothing 630 we called they said 645 so 645 came we called at a7 15 no one picked up until 730 they said the truck broke down things happened we understand that but not one time did they call us to say they were running late or broke down if week don’t get out complete order in perfect condition we will cancel it 8 grand to us if a lot of money but they don’t seem to care the store didn’t help because they just seek the furniture but you can’t call unless you want to be on hold for a hour Update we got our bedroom set the delivery guy spit on our floor didn’t wear a mask the rails were damaged they left the mattress out in the snow saying it would not fit they didn’t take the boxes had to reorder the rails My husband & I got the mattress into the garage Then him & my son got the mattress into the house so now we wait again for the rails so if u are reading this CANCEL your order
If I could give zero stars, I would.. They literally took money out of my account, said my mattress was coming, and then cancelled my order.. without notification. So, I went to a different bank account I have, and ordered it again. Giving them the benefit of the doubt that it could have been a system error. Now I have placed an order for my mattress for the second time, this time, I paid for the bed twice in the same transaction but different days, and they also put holds on my account every 6 days for the amount of the mattress.. then they would remove it and do it again. THEN, one day they didn't remove the charges, after consulting with my bank we left the financial situation on hold until my mattress was received. We did that because Ashley Furniture kept insisting that they didn't take out the money twice and I got tired of arguing with them. 2 months later my bank is now filing a dispute to get my money back, which can take up to 10 days.. This has been time wasted speaking with people that can't help you and they are always right and the customer is wrong. I will never order anything online from Ashleys Furniture again. I suggest to anyone who is looking into purchasing from online that they take the time to read the fine print and watch your bank account closely so you don't pay for what you purchased more than ONCE, and don't get me going about how long you have to wait on hold to speak with a representative, only to be told you're wrong.. please read the fine print..
Jeff was extremely helpful and gave great customer service! We definitely recommend going to this location.
Always love the furniture we get at Ashley Furniture Store.
My sales person Will Smith was a great help and courteous helping my brother and myself find a couch for my mother and a couch and recliner for myself. They had a great deal on the furniture we purchased and the interest free financing for 48 months made it very affordable. The managers that helped out were great. Everyone was very helpful and made you feel very welcome. I would highly recommend Ashley HomeStore in Rockford. Very nice people and great selection. Thank You everyone. John Bausic
Looked at several living room groups. Salesperson was very helpful showing us popular models and more similar groupings. Ended up purchasing first group he showed us. Also happens it was one of the ones I had seen online. Finalizing the transaction didn’t take long. Just wish availability was sooner but everything backed up due to COVID.
Great customer service, very nice, didn’t hound us and let us have time to decide and answered all of our questions.
We had excellent service. Our salesperson Ally was extremely helpful and found us what we were looking for almost immediately! We have bought from Ashley in the past and have been very pleased with the quality of their furniture. Our next furniture purchase will also be from them.
My boyfriend and I purchased a bed can't wait to receive it but Sandra our sales person was really nice and knowledgeable about our purchase. Please ask for Sandra if you go to Ashley furniture.
Worked with Marcos both times we went ! First he showed us around to ones we were interested in online . The.He showed us ones Similar sets . We ended up coming in the next day to work with him again and purchased one he showed us . He was super nice to work with an explained everything to us !
Customer service was very good nice employers and very much helpful.The prices where great, we bought a mattress and I was surprised how overall good the mattress was and the price!
Great customer service very helpful with guiding you thru the purchase or asking questions in general staff very friendly would recommend 👍
Very helpful customer care , Marcos
Dear Ashley Home Store, Me and my husband had a good experience here.Marcos was easy to work with. Marcos was really nice. I would recommend Ashley Home Store for all your furniture needs. Thanks again Tim and Amber D.
Was a very good shopping day, went in for a piece and got one with a discount and tool home with us.
Horrible service. Took over 16 weeks for all my furniture to be delivered. When delivered they left a random piece that didn’t even belong to my order and took another 6 weeks to come back and pick it up Didn’t even remove the plastic from the furniture and trying to get a hold of the store is impossible.
On September 23rd my son and I went into Ashley furniture because he needed a bedroom set and I wanted a sectional and dining room table. It took us about an hour to make our decisions on the items we wanted. I paid cash for mine. My son did his own thing. Our salesman took 2.5 hours writing up our sales because he insisted on telling us his whole life story and continuously answered his personal phone calls while we were sitting there! Our blood pressures were so high, we just literally sat there, sweating bullets under those hot lights....anxious to leave! He tried adding on furniture protection ($300 more) after I clearly told him there was no need for that since I live alone. (Thank goodness my son caught onto that.) Toward the end, the sales guy told me it would be 4 to 6 weeks for delivery. Since then, I've been told several times that there are pieces of the sectional in the warehouse now, but they're waiting for the other two pieces to come! (Same excuse I've seen in these other reviews) Every 2 weeks they tack on more time! January will be 4 months with no sectional! Ashley, your apologies and excuses are stale. I've read a lot of the reviews and so many complaints are just like mine! I'm sick of it and will get a refund if I'm put off one more time. Don't sell the stuff if you don't have normal access to it!!!! I'm so glad I was talked out of the dining room table! I would've straight snapped out spending all of that money and receiving nothing!!!!
Terrible service & customer service I ordered a Queen size bed back in September was told it would be here the 2nd of Jan. Now Im being told the 6th of Jan. When I never set that date up. These guys are a total waste of $ I wouldnt waste my time with them. None of there merchandise is in stock. Overall theyre just pure unprofessional
Great experience, very friendly knowledgeable sales staff, and delivery in a reasonable amount of time. Highly rec
Just had a wonderful experience after a visit to two other stores in Rockford. Eve was awesome when we first arrived and showed us what we asked for. Told her we had an appointment at another store down the street so she gave me her card. Went to other store and was treated like we were a burden. Got back in car and headed back to finish up with Eve. When back at store Eve was busy with another customer so Alex stepped in to cover. Alex completed the sale for Eve. Wonderful service and customer appreciation.
Beautiful place to shop
The reps ally’s and Cary I called her Cece were fabulous they went above and beyond to help me’
Welcoming and some great deals -Limited on customizations but overall a good selection.
Excellent customer service and help with picking out the perfect sofa
Terrible customer service! Spent lots of money here over the years and just tried to purchase a new couch. Well 6 months to get a couch is insane after they told us 8 to 9 weeks! They have been nothing but rude and will not talk to us, and their corporate office has been passing our phone calls around then hanging up. Managers in the Rockford store stated that they would talk to corporate and iron out dates because everything kept changing and that never happened either. I would not buy a dog bed from this company if it was an option.
Ongoing excuses and delays in getting our furniture. we are approaching 3 months - crazy. And the worst part is that not one person I have spoken with cares to resolve the problem or think through options. And when I called the store directly, I was on hold for and extended period of time and then it just hangs up on you.
Marcos was so knowledgeable, helpful and fun to work with. We are so excited to receive our new Tempur-Pedic mattresses. He took the guess work out of what we needed.
I purchased family room furniture with my family. I feel like it’s the perfect set which we were able to make our own combination. The Ashley associate was quite friendly and helpful. It was a pleasant experience!!
Great place, great people!
Always had great experiences shopping at Ashley furniture. Only gave four stars because delivery times have been long and sometimes get pushed further back. Other than that I love shopping at Ashley furniture
Mario, was alot of help! Will seek him out next time! Thank you!
They don't honor the prices they list on items within their own store.
Carbon copy of the other horror stories about Ashley... Purchased in August, zero communication from the store, multiple calls to the store and never an answer, always on hold for 20+ minutes before giving up. Multiple delivery dates for various pieces of our sectional, dates changing each time we emailed or went in to inquire. After emailing the “feedback” address there was finally some movement and commitment concerning delivery days. Now a few weeks after receiving we noticed a tear in the back of one of the pieces, may have happened during the late evening delivery which was in the dark because the crew was overbooked and running 6+ hours past the latest time of our delivery window. Since we purchased the protection plan we figured no big deal and we would just file the claim for repair. Tried accessing our claim account online and none of our information was recognized so called, again none of our information was anywhere to be found for the protection plan we purchased. The gentleman was very helpful on the phone and took all of my information and the claim information, saying he would get it entered and follow up with us soon. That was two weeks ago, reached out to the last Sunday and no response. Now reaching out to both Ashley and the person from the “feedback” email that previously helped with the delivery issues. At this point I just want a refund on the protection plan so that I can have it repaired myself and never have to deal with Ashley again. I cannot believe this company is still in business.
Came in with a plan and thanks to an amazing offer and incentive and the salesmanshio of Jeff mybfamiky and I will have new living room furniture right after Christmas. Jeff was thorough, friendly, and knowledgeable. You may be my knew first choice in furniture shopping. One draw back is the hefty delivery fee, that really should be free.
After walking around the store for 20 minutes and no one asking if we needed help, salesperson Marcos Lopez stopped what he was doing and assisted us. Very professional and a pleasure to work with.
We loved Nat! Super knowable and personable. Service was great! .
I will never order from Ashley furniture again! I ordered my living Room furniture Labor Day weekend promised to be here middle of November. Spoke to an unhelpful girl on Tuesday of this week who didn't want to be bothered with questions she stated they would be calling today to setup time for Saturday delivery. I just called for delivery time because I hadn't heard from anyone sat on hold for over 20 minutes again!! They don't even have my furniture yet!!! Now tentatively a partial of my furniture Dec 1st and December 16th. No furniture for Thanksgiving!! My son ordered from Furniture Row he received his in 3 weeks
My husband and I were planning to build a house and went into Ashley to purchase furniture for our new home. Venera Lordkipani was who we worked with and she was fabulous. She showed us many options once she heard what we were looking for. In the end she got us a great deal. After a couple months we found out the price to build our home Increased by $250,000 more then what we were originally told 3 months earlier due to Covid. So we made the difficult decision to not build and purchase a home. We ended up needing half the furniture we had purchased due to purchasing a furnished home. I went in and worked with Brian Binek to “return” the purchase we didn’t need and get a credit since our furniture had not been delivered it was a very easy thing to do. Venera came by during my conversation with Brian and wished us luck with our new plans. I would recommend the Rockford Ashley Furniture store to everyone! Thank you for all you did for us during this stressful time! It was a pleasure to work with all of you!
UPDATE: If I could do zero stars I would. Got a response back from the feedback department saying we would have both missing pieces on November 17. I emailed back to confirm, twice, and got no response. My husband called customer service to confirm and was told they only had one piece and would not schedule a delivery for the separate pieces. Now they tell us December 2. I'm not holding my breath. This has been an absolute horrendous experience. We ordered this sectional in July. Sales associate at the Rockford store was fantastic. That's where the satisfaction ends. We ordered our sectional mid July. We were told delivery end of September. Told in September delivery would be October 22nd. Called the store October 21st because we hadn't gotten a confirmation call and they told us the chaise was not in the warehouse, so no delivery was set. Called back the next week and was told the chaise was in but not the corner piece or ottoman. Funny how that is not what they said the week before. My husband requested delivery of all pieces that they had in the warehouse and they were delivered November 2nd. My husband called the store today inquiring about delivery for the last 2 pieces today and he was told the status on the order was that there was no status. What does that even mean? We will NEVER order from Ashley again. We understand COVID has put a damper on everything, but our friends ordered a similar sectional from a competitor, special order, around the same time and they received the whole order over a month ago. We do like what we have received so far, but if we do not get the other 2 pieces soon, we will want to return for a full refund.
We LOVE SHOPPING AT ASHLEY HOME STORE. Our sales associate Carrie Ward was very professional and nice. They have the BEST FURNITURE AND DEALS AROUND TOWN.. CAN'T WAIT TO BUY MORE AFTER WE CLOSED ON OUR SECOND HOUSE.. THANK YOU
It has been a seamless process throughout from start to finish. The salesperson was happy to greet us and let us shop throughout the store, and found us whenever we needed to be accommodated. It was a deal we couldn’t pass up based on how the competition was offering. Plus, during this time in COVID, they are still able to ship to our house in a reasonable amount of time - within 3 weeks! Instead of months out from competitors. We qualified to have 25% off our purchase, and it was thanks to the help from the manager there. At first, there was some disagreement with our purchase but she was able to address our concerns, explained things clearly and made the process easy while being calm, collected and sympathetic. We recommend Ashley HomeStore and this particular location in Rockford, IL if anyone is in the market for furniture. The company has the infrastructure in place to be the leader in the market to make the shopping experience seamless, no matter the economic environment. Thanks to those at this store that made it fun!
Worst experience I've had at a furniture store. I purchased a bed frame and I have been contacted to schedule delivery dates. They have come to deliver 3x in 2 months and every time is incorrect or damaged. 1st time, the deliver guy said it was the wrong bed. 2nd time, the delivery guy said the box it came in was damaged and so was the parts. 3rd time, delivery guy says "I'm sorry they send the same damaged boxed from last time. There is some badly broken parts." Are you kidding me, do damage parts not get put aside?. I continue loosing hours at work to waste my time to wait for deliveries. Does no one verify what is being loaded into the trucks? Obviously no one cares about customers satisfaction, as I did called 2 weeks ago and requested a note to be placed on my account to please verify the items, yet again someone is not doing their job. I want a refund now, I'm tired of being lied to and the supposed manager can't even give me a call back to have it resolved.
The associate Mario was very helpful and nice. Was not pushy and gave us a price for every scenario we gave him. We got a beautiful dining set.
(Translated by Google) The worst experience I have ever had with a furniture store. More than 3 months waiting for a piece of furniture and a table. They wrote to me to confirm delivery and one day before they canceled. When the furniture finally arrived, they did not bring the table. Those who came had no idea where he was. Nobody knows anything. To communicate with customer service they leave you waiting for 20 to 30 minutes and pass you from one department to the other without giving you an answer. .in terrible end. I give it a star because it is the only option they give me to rate them. But they don't even deserve that. (Original) La peor experiencia que he tenido con una tienda de mueble. Mas de 3 meses esperando un mueble y una mesa. Me me escribían para confirmar la entrega y un dia antes me cancelaban. Cuando al final llego el mueble no trajeron la mesa. Los que vinieron no tenían idea de donde estaba. Nadie sabe nada. Para comunicarse con atención al cliente te dejan esperando de 20 a 30 minutos y te pasan de un departamento al otro sin darte respuesta. .en fin pésimo. Le doy una estrella porque es la única opción me dan para calificarlos. Pero no se merecen ni eso.
We order a living room on September 04, 2020 they told us it would take 6 to 8 weeks to get my sectional. They didn't provide any tracking number or any information on how can we contact to get status of my order, later on i was told it would take 8 to 10 weeks to get delivered. And today i called the store and they told me it might get deliver at the end of December. Seriously if they've told me ot wold take that long i would've gone to a different store.
I went into the store looking for a new sectional and walked out purchasing a new sectional and mattress. The store associate was very knowledgeable and took the time to fully explain the intricacies of the tempur pedic mattresses. I will be back in the future the next time I am in need of home furnishings.
We really enjoyed working with Carrie. We are excited to go back and purchase more in the future.
Great experience with carrie. can't wait to go back and buy more.
(Translated by Google) With the store no problem. The lousy delivery, I have been waiting for my furniture for 3 months, and I have only received a message from the delivery department during all that time to tell me that my delivery was already scheduled for Friday, October 30, that is yesterday. I left my work early to be at home, and everything was a lie, the furniture never arrived, nor did I receive any message explaining the cause. They are very unprofessional. I will not buy from them again. (Original) Con la tienda ningún problema. El delivery pésimo, he estado esperando mis muebles por 3 meses, y solo he recibido un mensaje del departamento de entregas durante todo ese tiempo para decirme que mi entrega ya estaba programada para el viernes 30 de octubre, es decir ayer. Salí temprano de mi trabajo para estar en casa, y todo fue mentira, los muebles nunca llegaron, ni recibí ningún mensaje explicando la causa. Son muy poco profesionales. No volveré a comprar con ellos.
I walked in to Ashley furniture home store and found all the things that I needed to make my home beautiful. I picked out a living Room set coffee table And end tables. I also bought A kitchen table set plus a bedroom set I used the same sales representative every time I went back to the store she was right there to help me in my decisions I really enjoyed myself and had a good time picking everything out. Love this store would recommend it to anybody. Thank you Ashley furniture.
Great store wonderful staff
The Associate Sarah as well as the Store Manager were amazing . I purchased furniture for three rooms. My dining room set arrived in a week, however the rest are still on back order. I have called 3 times because I was given false dates. Today I continue to get untrue dates. It’s been 2 months now and have not gotten the truth yet. I’m tired of sitting on the floor. A co worker purchased furniture from a competitor after I purchased my furniture. She got hers in 3 weeks. My question is , why continue to have these huge sales when you can’t keep up with your orders. I give it another week , if not I’m going to move on. Worse experience ever. I understand the shutdown but other companies shut down as well. Never again will purchase anything from Ashley Furniture.
Entire process was amazing. Purchased a mattress and the staff was extremely helpful, knowledgeable, and polite.
nice furniture, fair prices , easy financing terms
Wish I could give a 0 star. We ordered furniture for our new home August 7th, and told it would be here by Sept 4th. Then told it would be pushed back until The first week of October. Then pushed back to October 29th again to November 14, and now the 20th it’s been an absolute nightmare especially with a new baby coming any day now. Beyond frustrated 🥺
On August 4th I bought two small tables at the Rockford store. I was told that "due to COVID" they would be delivered in six weeks. Last week (7 weeks later) I began to try to track down information about my order delivery having received NO communication whatsoever from Ashley about my order. After 28 minutes on hold I was told that the order status could not be checked because the system was "down" . I was told to call back. I said that it would be better customer service to call me so that I did not again sit on hold. The person promised to call me back. Five days later...no call back. I am now "on hold" again with the store 40 minutes and counting. I tried the overall Ashley help number and the online chat feature and was transferred multiple times in both systems waiting on hold several times as well - no help. I tried Facebook chat. Someone did give me a case number and promised a call back in 48 hours. No call back. I am in disbelief regarding this complete lack of customer service and lack of concern about helping a customer who has questions as a result of no communication from the company. Ashley has had my money for two months and I cannot even get information as to the delivery of my items. I have sent an email to the email addresses I see in these responses to reviews - no responses. Honestly, what else does a customer have to do? This is beyond disappointing. UPDATE: 10 weeks in and still no merchandise - did get a voicemail from a "escalation department" team member indicating that the items would be shipped October 29th (that's 12 weeks from purchase), but then got another vmail from another "team" member indicating that these items would "not be available anytime soon". A third "team" member called and indicated that they were "working hard" on this "situation". I'd like a refund. Ashley - you've had my money for 10 weeks and I still have no items or information as to when they might arrive. Please do not offer me "store credit" as this terrible experience will be not only my first, but my last with this company. Please send a check or money order to the address on my invoice. FINAL UPDATE: At 11 weeks I finally received a refund - now the merchandise is unavailable. I don't even know what to say. This type of business practice is dishonest and deceptive. BUYER BEWARE - the lack of communication from the company and the extremes a customer has to go to in trying to get help are red flags. Why doesn't the store have staff to answer the phone and help customers?
Wonderful 8*5 rug at an affordable price.
I only wish our order would come in quicker.
What a pleasant experience! Eve greeted us and asked us if we needed help, we told her what we were looking for and wanted to look around. She headed us in the right direction and said she’s available for questions. We found what we wanted, I then went to Eve and she told me about the BOGO. Well, I was very happy about that, no high pressure. I really wanted this other piece and when she told me it was a no brainer. Eve was wonderful she explained everything and we were in and out in no time flat had extremely happy with our purchases. Thank-you Eve, you made this a great experience.
I ordered a couch in June and it was supposed to be delivered in August. It is now October and I still won’t be getting it for another few weeks. The communication is absolutely terrible. I have tried to call the Rockford location multiple times to talk to them but no one picks up. I have called the corporate line a few times and each time i was on hold for over 30 minutes and nothing was resolved. They told me the Rockford location would give me a call within 24-48 hours and that was 3 weeks ago. 0/10 experience.
We went to Ashley first to look for dining room table. Jeff was very helpful we have purchased from Ashley many time and have no complaints love their quality. Would recommend them to anyone
My husband and I got great service while visiting the store. We did not feel pressure into buying anything and was told about all the benefits like the 5 year warranty they have! We were helped by Jeff and he made the buying progress easy and fast. Would go again in the future to buy more furniture.
I really loved how my associate Jeff worked with me on my new bed and the right fit for me.
I ordered furniture over 3 months ago with the first estimated time of delivery for 7/21. The delivery date has been pushed back over and over again. Finally had received a text saying 1-3 weeks.. that was 5 weeks ago. I talked to someone one the phone in store last week and the said this Tuesday it would be delivered and someone would contact me to set up a time. NO ONE tried to contact me like she had said so I called again... now they JUST told me the new estimated time is 9/22 but not all the pieces of my order will be here. First I heard of that. I understand these are crazy times but being lied to over and over is so disheartening. Preparing over and over again To move in our new furniture with the dates we were given so many times. I am 36 weeks pregnant and was hoping my furniture would be here by the time he’s here but who knows. It has definitely been a very stressful experience.
Great customer service, reasonable prices. Only downfall is the delivery fee. I’d rather be able to pick up product at the store I purchased it. Instead I have to pay a hefty fee to have it delivered from 2 hrs away. Just purchased a kitchen table with 150.00 fee and getting ready to purchase living room furniture and that’s a 200.00 fee.
Great service!
We had a very nice experience at the Rockford, Illinois location with Eve. She was not pushy in any way and let us take our time to do our shopping.
Great service, good prices
A large selection of furniture and really nice salespeople.
Great staff. Would recommend this location to family and friends.
Ashley furniture has so many beautiful pieces of furniture! The salesperson Allie, was a pleasure to help me with my sofa purchase. I will definitely go back for any future furniture! Thank you!
Very pleased with our recent visit to Ashley HomeStore. We found what we were looking for, purchased it, and received great service from Eve. They had a good deal running on the furniture we purchased, and we can't wait to have it delivered!
My wife and I stopped in to look at some furniture while we were in town visiting family. While we were there, we decided to look at the mattresses. Our sales associate Mr Lopez showed us all the different features and helped us decide what would work best for us. Since we were from out of state, they had to check to see if they could deliver to us. The manager spoke with the closest distribution center to our home town and was able to work out delivery for us at an amazing price. We are very pleased with our service.
Never going to buy another thing from them
Great experience! Great sale prices and very friendly sale associate, Marcos. I will definitely be going back to purchase more furniture in the future.
I went to Ashley looking for a new dining room table and serve. The first time I visited no one bothered me, I walked the store and got ideas just like I wanted to. I went back on Saturday and the service I received was top notch. ViVi was patient and knowledgeable and she helped me get a great price on the set I purchased. She showed me a few other sets but I ended up with the set I had my eye on. Vivi was helpful and not pushy at all. I highly recommend this store.
The visit was enjoyable and the people working here were really friendly. I found what I was looking for and they have a great variety of products to choose from. Definitely recommend it!
This store is very warm and welcoming, even during the midst of this pandemic. The selection is vast in all fields from furniture to decor to art to even bedding and throws. I will explain why I did... not...provide a 5 star review... 1- this is a very large store and you can easily spend several hour’s browsing... and yet they offer zero refreshments... understandable that the water fountain was turned off... but having bottled water at minimum she be a must. 2-my sales representative portrayed obvious frustrations with me as I bounced back and forth on which bed I purchased, and the throw blankets pillows side tables lamps chair and ottoman. 3- I ended up spending $1300.00 and there was no appreciation even though the absolutely work on commission. 4-two items went home with me, one being a clear acrylic and gold side table. I requested from the very start... as I picked this 15 minutes of being in the store... to be wrapped in paper or bubble wrap or some form of protection... and had to request that several time’s... before the sales representative sighed heavily stating that all he had was some small plastic bags. 5.- 3 different times... corrections had to be made to my prices as he was over charging me on 3 separate items. Had I not demanded to see his tablet personally to review each item... I would have been over charged over $150! It was very obvious that he was very displeased with me. 6- When it was time for me to initial and sign everything after my credit card had been charged... the sales rep was again... frustrated that I wanted to actually...read... everything on these 3 sheets before signing and initialing. So in ending... id really wanted to potentially... cancel buying anything due to everything... and I learned that I would have to lose a 10% restocking/service charge.
Allie was a breath of fresh air! She moved the furniture around so that we could see what it would look like with a section of the sofa out. She was very sweet and personable. We bought the sofa because we loved it and we loved working with her! We are so excited to get our couch!!!
We went in to look for a new mattress. Ashley was our first stop of the day to check out mattresses. We were pleasantly surprised that the store manager (Tyler) came to help us with our questions. He offered a lot of help in the way of his knowledge of all the mattresses (how they are made, different levels of support, memory foam as opposed to traditional springs, warranty, etc.). He helped us find the correct mattress for our sleeping styles and made the entire process so easy. We ordered and have delivery set up and only had to visit one place! Wonderful experience! Well done!
When I walked into Ashley Home Store A staff greeted me. I was asked what I was looking for? I told her I was looking at a couch I saw online. She sent Mario over to help me. Mario was very polite and professional. I was able to purchase the couches I saw online and the color I wanted. I had a very good experience and I'll recommend my family and friends to go to Ashley Home Store when they need furniture.
It was an awesome experience. I loved how friendly the staff is. I found everything i needed. What a wonderful shopping experience
Overall everything went very well and we're looking forward to getting our furniture soon. They have a ton of selection to choose from, but no prices on any of their tags. This makes it so you have to talk with a sales person. We had a nice guy that didn't check in on us too much as we walked around. Make sure you ask for delivery to the store, otherwise you pay $250 for delivery to your house. Lastly, the current wait is 6-8 weeks. Not the store's fault, Covid's fault, but unfortunately a long wait. We'll be back again, hopefully next time there won't be such a long wait.
Was able to find exactly what we are looking for. Sales lady was very helpful and discussed many options with us.
I called to make an appointment because of the COVID restrictions. I was greeted at the door at the appointed time. There was no waiting for a sales person. I was interested in purchasing a mattresses. Venera introduced herself as my salesperson. She was helpful, knowledgeable, friendly, and answered all my questions. What I liked best about her was that she was not pushy. Venera provided me options and allowed me the time to make decisions that met my needs. I would definitely return to Ashley for my next furniture needs. Don’t forget to ask for Venera, she’s awesome.
The representative that helped us, Donovan, Was absolutely wonderful. He was patient & understanding & super helpful. I am very particular with my taste & he understood exactly what I was looking for & found it! He gave us different options & really tried hard to find something specific & even give options to modify it. Not only was he very efficient, but also very friendly & charismatic. All in all, we walked away smiling, happy & completely looking forward to getting our sectional delivered in the near future. Thank you for great service!
I couldn't have had a better experience buying furniture at Ashley. The associate Kolbey was friendly, helpful and went far above any sales person I've ever dealt with. I would buy from Ashley Furniture from now on. Good Job Kolbey and thank you for all your help..
I went into the Rockford store on Saturday 8/1/2020 and no one would help me. My wife and I were ignored when we walked in and the entire time we walked around. I have an Ashley card and was looking to buy a living set. Well because no one helped us we left and I didn’t my money at Bobs discount furniture. I will be canceling my Ashley card and will never shop there again
Tess was extremely helpful and patient. Store was beautiful.
We purchased a sectional over the phone through an Aaron Brown in early July. We were told over the phone as well as through email confirmation that all of our pieces would be delivered on July 18th. We paid someone to be at our house to accept the delivery as we were on vacation. The only piece that showed up was the wedge. The person declined the wedge as this was not agreed upon. We spent four business days trying to get a hold of someone at ashley to talk to about the issue, but were passed around from department to department without answers. Finally after writing a poor review on BBB we were contacted by a Sharon Harris who told us our sectional would be delivered in its entirety on July 28th. We cancelled our camping trip in order to be here for the delivery. On July 27th we received the delivery confirmation for 11:15-2:15. At 2:45 on July 27th we were contacted by phone stating that all the pieces except the right couch would be delivered. We accepted the delivery confirmation. On July 28th, today, we are waiting for our pieces to arrive to which they never did. We are now being told that the delivery date is August 4th, only because we reached out to Ashley to figure out why our order was never delivered. This is completely unacceptable from a large company such as Ashley. We have contacted your online support, phone support, CARES support and Facebook messenger support without any avail. Once this sectional is delivered we will NEVER being doing business with Ashley again. They are a company whose word cannot be trusted time and time again.
Nice Material
Salespeople are very nice they don't follow you around they will show you certain things if you ask they do come around and ask if you do need any help or if you have been helped and you can take as long as you want I was very happy with the service there and I got the table that I wanted and even got a discount for using cash
Great service and prices. I will shop there again.
Jeff was great very patient and understanding and met all our needs! Very nice guy.
Great experience, fast service. They had everything we were looking for and a wonderful promotional deal. Thank you Tyler and Marcos
They had everything we needed, nice promotional offering and great service by Tyler and Marcos
Staff was very friendly and not overbearing like most places. I've bought multiple furniture pieces from Ashley and have not been disappointed. Good quality furniture.
Jeff was great and knowledgeable! New mattress soon!
I purchased a ByrnHurst Bedroom Set, Looks amazing, good quality for the price. Customer Service was really good. Everything was clear and all questions answered. Also offered a % off for using debit/cash, that was nice.
We are very happy with the Ashley Store by giving us the opportunity to buy our living room set and with very good financing, we wanted to review also with the professionalism, kindness and dedication with which the seller attended us Alex. I think as long as there are people like him who help customers the way he did for us. This store will always have loyal customers. Thank you very much Ashley and thank you very much Alex for your attentions with us. recommend100% to this seller and this store.
It was a pleasant experience to buy at Ashley.
I recently came in and worked Sandra Alvarado. She was exceptional in working with me to make a purchase. Her customer service was A1! If and when you need furniture for your home decor I urged you to stop in and let her help you with all your needs. Thank you Sandra!
The staff was super helpful and very patient as I looked at sooo many different pieces of furniture before I picked put just the right pieces. Got a great price with the sales gling on. Love this store!!
I went to Ashley Furniture after having horrible experience with another store in the surrounding area. After speaking with the manager on the phone and Sandra in person I am so happy we chose to go to Ashley Furniture. Sandra helped me with everything I needed and she truly cares about her customers. I felt very comfortable and after I made my purchase I got a call letting me know it should be delivered in 5 days when originally it was possibly sometime in August due to COVID. I am so happy we chose to go with Ashley Furniture. We will be back to see Sandra to purchase bedroom furniture sometime soon. Thank you for all your help!
Associate was absolutely amazing. I always love going to this store.
Mandy Cantu helped us with our purchase. It was fast and easy since we knew what we wanted! She gave us the online deal we came in for and was fast with check out. We haven’t gotten our couch or lamps yet to see how good quality is but our customer service experience was good!
I give the score of 4. My wife and I arrived and noticed covid 19 signage and current sale info. Walked around for 20 minutes w/o being approached by any of the approximately 4 obvious salespeople. Eventually asked for help from two people working at a counter who summoned a salesperson. The person was knowledgeable and helpful. Completed a sale and offered a warranty through GBS Enterprises. I did a quick internet check and learned they are rated 1 star out of 5. Lots of nightmarish horrible reviews. Many over the same issues our salesperson warned us about ( animal urine, timely claims, etc ). I declined purchasing the warranty. Overall the items we purchased were quality and the 20% off sale made us happy customers.
We had an amazing experience today at Ashley HomeStore! First off, we were able to look around when we first walked in without associates swarming towards us and not being in our face the whole time. Once we decided on what we wanted, the most WONDERFUL and KIND associate Sandra Alvarado helped us in every way. She answered all of our questions, made our experience personal by connecting with us, and also even stepping away when for a moment when we were discussing our options. Thanks to Sandra, I know Ashley HomeStore will Be our go-to store for all of our home furnishing needs. Thank you Ashely HomeStore, and especially Sandra for making our purchase East and so enjoying and exciting!
We worked with Jeff! He was fantastic at showing us our options and taking what we had to say into account. We found the perfect living room set! I would highly recommend Ashley HomeStore for all your furniture needs :)
Great customer service! It was enjoyable to have time and walk around the store with the sales associates giving us space and time to shop. And we are super happy with our purchases!
Best furniture store in Rockford. Very friendly staff that do not follow you around, just said to let them know if we had any questions.
Great store got in and out super quick and had great help.
I went to every Furniture store around here and didn’t like much and what I did like was way over priced! I’m so glad my mother told me to go to Ashley’s I found a few sets that I liked and the price was amazing on all sets. Alex the floor salesman was amazing and helped with everything and answered all my questions and went out of his way for us, I would recommend this place to everyone and ask for Alex he is amazing!
Fantastic service.
Just absolutely amazing place to buy furniture
Helpful staff and the selection and layout in this store is much better than any other options in the Rockford area.
Bought kitchen table and chairs 3 months ago, Bar stools actually. They are terrible. 2 broke, they don’t stay level on ceramic tiles. Can’t return them, even tho the sales lady said we could, must be bad training. we get the runaround from local store all the way to corporate as far as repairing or replacing. Not to mention all this happens during lockdown. Sent emails to have investigated 2 months ago and haven’t heard a thing. Bad experience from beginning to end.
We had an incredible experience while buying new furniture! We worked with Alex and he went above and beyond to make sure we got exactly what we wanted! I highly recommend looking up Alex when you go!!
Great customer service and awesome sale prices. They answered all of my questions and were professional.
Tess was awesome to work with and very patient. We came in with an idea of what we wanted then changed our minds after leaving, then coming back to the store. Tess put up with us throughout the process! I recommend Ashley furniture and especially Tess if you go to the store in Rockford.
We had a wonderful experience at the Ashley store in Rockford Illinois. Marcos was our salesperson. He was informative and personal at the same time. I would highly recommend Ashley.
If I could give them 0/5 stars I would. Absolutely HORRIBLE experience in every aspect. 1) we tried to order furniture online due to the COVID pandemic, and it was horrible using the App and also the online website. It would delete our cart multiple times and we would have to add everything back in. 2) we were unable to complete our online order-it said it would not accept our payment after we called our bank stating there was no issue-so we called customer service and were on hold for over an hour and they told us they could not help us place the order over the phone and the reason it wouldn’t work was because we used Apple devices and they could not help us out 3) the 3 attempted times we tried to submit the order online it said the order “failed” yet charged our credit card upwards of $5,000 and these charges finally fell off 5 days later 4) we also tried to get an Ashley Furniture credit card-Synchrony Bank sent the cards to the wrong house, then they put my wife’s maiden name on her card instead of her married name and we received TERRIBLE customer service from Synchrony as well-we could barely understand anyone on the line and they were extremely RUDE. My wife has used Ashley Furniture in the past, and due to this, we thought it would be a good experience again. However, it was awful, and I wouldn’t recommend my worst enemy to buy furniture from there. We went to the RoomPlace and had absolutely no issues, great customer service and better quality furniture. Ashley lost out on a sale and I’m sure it won’t be their last sale loss. I’m sure we weren’t first, and won’t be the last. DO NOT BUY FROM THEM.
WORST SERVICE EVER!!! I went in about 2 weeks ago with my 3 children looking to buy them some beds. I went in the evening at a non busy hour there were like 3 people in the store with at least 10 employees. We walked in without being greeted and there were two staff bear the entrance. We walked all around until we found the children's beds and looked around for about 5-10 minutes I was looking around for someone to help and all the staff kept far away pretending to be so busy. I then walked away and looked around at other furniture and then I finally decided I didn't want to give my money to a place where nobody even greeted me, let alone attempted to help me find what I came there for. So sad
We looked all over town and found a few couches we loved. Marcos was so helpful with our very specific tastes. very knowledgeable with stock, he didn't show us anything not in the criteria we asked for and no pressure. even though we didnt buy first time we returned to buy from him. great savings also
We have a pleasant visit today at Ashley, Dee helped us find our third set of loveseat and couch for our basement. Gave us 20% discount and if you have a current account with them the payment transaction will be smooth.
Thank you Ashley. I had a great time at your store. The saleslady that helped me was so sweet, I felt like I was shopping with my best friend. There's a lot of beautiful furniture and great sales. I am very pleased with the experience that I had. I'll be back!
This store location has the rudest customer service I've ever dealt with. The manager doesnt have a clue what he's doing. I've spent over 10k at this store within 3 years and have been treated like a nobody. They constantly mess up your order. They've sent deliveries to the wrong address. They've delivered damaged items. They've forgot to deliver part of my order. I purchased their protection plan and had to file a claim. I've still never heard back from their protection plan company. We will no longer shop at this store and I wouldn't recommend it.
No hassle shopping here. They gave us our space while we just looked. Nicely laid out. Just a pleasant shopping experience.
Excellent service with quality products. Keeps me coming back anytime I’m looking for new furniture.
Dee was awsome he got us what we wanted if you are looking for any type of furniture go see him he is the man thank you Dee
Went to Ashley furniture in Rockford and had great service! We didn’t feel like our salesperson was watching our every move or hovering over us while we shopped. Hey gave us the freedom to try out the couches for ourself and then we were able to go to him once we made our decision. The workers were great!
Good experience. Ashley has a great design and affordable price. Will be back!
Nice place, nice people, nice prices.
Deryl Thomas, Greated us and offered to help us if there was anything we were interested in. Told us about their sale that was on. Asked us if we'd purchased from Ashley Furniture before and we said no we hadn't. He then told us what first time buyers receive. Gave us an application to fill out if we decided to purchase anything. Looked around the store and found a livingroom set we liked. He seen us checking it out and came right over and told us information on the set. We purchased the three peice leather livingroom set. He was very professional and explained thoroughly the application process. He's got a great personality and a real pleasure to work with. I'd recommend him to anyone of my friends to ask for him personally if they were looking to make a purchase. In the future we're going to be looking for a new bedroom mattress and will definitely come back and ask for his assistance. Sincerely, Georgia
After trying to get in touch with the store for several Months, and getting no where in return. I’ll no longer purchase from Ashley. And I have been a repeat buyer for several years. We bought a couch more than a year ago. And bought the protection plan to go along with it. Well our claims for our couch were repeatedly denied. So cancelled it and asked for a refund. It’s been 3 months and still no refund. You absolutely can NOT get through to the store via phone. It’s just rings and rings. It’s Covid outside, and I’m going to have to drag my 4 kids up there and cause a Karen. This isn’t customer service at all. It’s borderline theft!
Ask for Kolbey or Kyle, definitely a nice environment and people. Enjoyed browsing the store for almost 6 hours because of there huge selection they have, had me indecisive but ending up working at the end and got what I wanted! Thank you!
Horrible delivery and even worse customer service. I had a sectional to be delivered to my house last Saturday, the delivery driver came 40 minutes late. Once in my home he told me I was wrong what I ordered was incorrect to what they have he said it was opposite. He then called customer service which was less than a joke. I was asked if I wanted to have the incorrect (from what they said) love seat part set up. I asked the delivery driver to bring the whole order in because even if it were backwards it would still actually work in my house. That’s when the fun started.... the delivery driver told me no, then began to talk about me with the customer service rep while standing on my porch and I could hear them both as the customer service rep was on speaker and obviously didn’t know she was. I left and went straight to the store where I spoke with a manager who advised me there was some miscommunication when I purchased the sectional that the way it was sold to me is not the way it would be able to come, so I advised her it would work the way it came but her delivery driver refused to bring it in my house because “if it doesn’t work I don’t want to have to take it back out” so the manager called to have them drop it back off and surprise... they couldn’t Saturday, they couldn’t Sunday. It is now Monday and my furniture won’t be here until Wednesday all because the delivery driver refused to bring it into my house. So I am here furniture less (my husband had already moved and got rid of our old furniture) until Wednesday. So needless to say it has been an all together horrible experience.
We purchased a couch and chair.power Headrest,power lumbar support zero gravity.THIS IS BY FAR THE BEST COUCH AND CHAIR I EVER PURCHASED!THERE WAS NO PRESSURE FROM SALESMAN OR ANYONE.I highly recommend this furniture.my Ashley store is in Rockford Illinois.Give them a shot.You won't regret it.Ty Ashley!
We got a beautiful couch last month and we love it! I was worried about the cushions going flat, but they still feel brand new. Hopefully we don't have to go back for a long time for a new couch 😊
Get sales person. Prices very reasonable. Will shop at Ashley again.
Such a great experience. The sales staff is super helpful and friendly. I will not buy furniture anywhere else.
I worked with Sandra and she is extremely helpful and worked with great perseverance to get the deal complete. Would recommend buying from her!
Every time we buy furniture we shop around, but we always end up back at Ashley. Best quality, best selection and super friendly staff. It’s just a nice atmosphere. The salespeople do not follow you around bothering you but are easy to find if you need them. Big plus!! We got a great deal on a sofa, loveseat and recliner. I cannot wait for them to arrive!!
What I loved about shipping at Ashley Homestore today was their respect of our privacy as we did our shopping. We weren't immediately approached right when we entered, but just the right amount after. After that, some check-ins here and there while we browsed everything they had at our own pace until we were ready to buy. Once we were, the folks that helped us were personable and took the stress out of a large purchase like we were making. A lot of hidden deal finds, fun exploration and a painless purchase process. Won't be the last time we visit this location.
Colby showed a lot of patience as we started our shopping. She created a quote. When we returned the next day she was able to speed things up by retrieving the quote which we changed 3 times. Finally we made up our minds, placed the order, arranged for delivery, and secured financing.
The best experience thanks to Kolbey and Tanya they helped me out a lot. I love my dinning table. They were really helpful with every question or issues. Thank you so much Kolbey and Tanya for everything it made my experience much easier.
Great experience. Very helpful staff and great furniture.
staff was very helpful through choosing our sets. follow up with the delivery process was very good. Delivery team was excellent. we were short some items but hoping to get those soon.
Took us 3 hours to pick a table but all staff were very friendly! Especially Marcos , he was very patient and helpful throughout the entire day!
Good sales but lack of top grain leather and high end furniture
While this store has a nice showroom, their service is horrible. Our bedroom set arrived damaged and getting this replaced was a hassle and a lengthy process. We would not purchase furniture from here again.
Had a very pleasurable experience with Sandra in sales today. This is our second trip to the store, first time we were not confident in the selection we had in mind. On the second trip to the store Sandra swooped in and put all our worries to rest. She made the process of purchasing furniture quick and easy, She was extremely thorough when going over the details and explaining all of the benefits they have to offer. We purchased more than we bargained for yet spent hundreds less than anticipated. Thanks Sandra!
Bhuu
IF I COULD GIVE NEGATIVE STARS I WOULD. My wife and I bought a dining room set and purchased the extended warranty. Found an issue with cracking of one of the chairs. Ashley states that since its not under their 1 year warranty that there is nothing they can do about it. The extended warranty company states that it is not covered, while the paperwork definitely states that it is. Called the store and no manager is available to speak to. Great Customer Service......fixing this would be a small issue a lot less than the money i forked out for the extended warranty. Sad that a company would rather make money and have disgruntled customers......
Colby greeted us with a friendly and professional demeanor right away and helped us find exactly what we were looking for. She never put any pressure on us to purchase and the prices were just what we needed. We left Ashley’s pleased with our purchase and will recommend Colby to anyone looking to purchase high quality furniture at a great price.
Waiting for a new sofa and dresser to be delivered excited great prices
I purchased a recliner and love seat in the month of december and was promised with delivery date of 9th January. I just got my recliner and yet to receive love seat. My delivery dates have been 9th Jan, 15th Jan, 22th Jan and currently 28th Jan. I spoke to customer service now and they said it is postponed to 31st January. This is one of the worst companies i have come across. They are just cheaters and nothing else. Never buy from this store.
Was lied to on delivery and I had to keep calling the office and call scheduling. The communication was very poor and still waiting for rest of things.Coming middle of February bought November black friday. Pretty terrible service I could get going but why bother they don't care..Would like to talk to owner or a general manager would be appreciated
Seemed like a huge selection of home furnishings, we went in only to check out a new mattress. Staff was very friendly and quite knowledgeable about the diff mattresses which helped alot.
We came in for a couch and got a mattress too! Great customer service and 0% financing for five years. Plus delivery in one week!
Maddie in Rockford helped us find our perfect couch! We also got a good discount on a sofa tray. We will definitely be back because of her good customer service!!
Dee was upbeat, friendly, and helpful. Thank you!
Had a great shopping experience here. Great selection of furniture with some pretty nice deals and the staff was very welcoming and not overly pushy. So if you're in the market for some new furniture definitely stop by Ashley's.
We loved both of our sales people. Connor and Rose. There would be 5 star rating if it hadn’t taken an hour to check out. We will be back again and looking for Conner and Rose.
The sales associate that helped me, his name was Jeff. Jeff was very knowledgeable, very helpful. He was not pushy let me have my time to look around the store, answered any and all of my questions and made my purchase there very easy. It was a great experience and I plan on doing more business with Ashley furniture in the future sincerely Lisa.
I had a newer salesman but he was very enthusiastic and helpful. I like that when he first approached me he did not follow me around but let me look at my own leisure. He did a nice job.
Staff was so helpful and they matched the online price for us.
I BOUGHT A BEDROOM SET AND TODAY IS THE THIRD TIME THAT THEY BRING ME THE WRONG ONE! Worst service I’ve ever had from a furniture store.
My husband and I recently purchased a bedroom set from Ashley Furniture in Rockford and we love it. Marcos helped us find exactly what we needed and was so friendly and helpful. The pieces we selected were being discontinued, so delivery was not available. When we arrived to pick-up our items, Josh was such a huge help! We've purchased furniture from Ashley Homestore in Rockford before and have always been pleased with the quality of the furniture and excellent service.
(Translated by Google) I would not be able to buy something in this store ... I do not recommend it very bad delivery, it never changed the day and time ... they hook you with promotions that do not comply ... Mom lied to me about the guarantee of my sofas they said that I could cancel to get a return and in the end not that the store policy does not allow you to cancel only lie to you to buy and buy guarantees that disgust from the store .... very bad experience with ASHLEY FURNITURE .. (Original) No volberia acomprar algo en esta tienda ...no la rrecomiendo el delivery muy malo nunca atiempo siempre me cambiaban el dia y la hora.. te enganchan con promociones que no cumplen ..ami me mintieron sobre la garantia de mis sofas dijeron que la podia cancelar para ovtener un renbolso y al final no que la poliza de la tienda no permite que canceles solo te mienten para que compres y compres garantias que asco de tienda....muy mala experiencia con ASHLEY FURNITURE..
When we bought our furniture they had to put or info in 3 different computers to get taken care of we spent about 5 hours in store we finally got our furniture delivery people were awesome but left huge mess of papers outside my front door after they left we found one of our recliners didnt close all the way I called the phone number on mon was told I had to take pictures and email them since then I got a call saying a package would be delivered and after it arrived I had to call to get fixed well package showed up tore to bits I called as I was told was told I couldn't schedule an appointment till tues cause no one would be I by the time this is all said and done I'll have a piece that I cant use for a month customer service has much to be desired
I recently went to the Ashley home store in rockford il and was helped by Maddy. She was very helpful and knowledgeable about the furniture I was looking at purchasing. She explained the financing and pricing and payment options so that I understood them completely. Also was able to meet the manager who was very friendly. Overall experience was great. Love my new couch and thanks to all the staff who helped.
Today my fiance and I went in to look at sectionals. We were greeted by Jeff, one of the salesmen. After spending about 3 hours in the store, we left with purchasing a sectional and a TempurPedic bed. Jeff is a fantastic salesman! Very helpful and was very knowledgable. He really took his time to go over every option available to us. You can tell he's very passionate about what he does. I would highly recommend Ashley Furniture to anyone and would highly recommend asking for Jeff!
DELIVERY - Zero Stars - If the furniture arrives in good shape - everything will be fine. If its broken then get ready for the runaround and fight of your life to get the broken furniture replaced. Its unbelievable how much the delivery costs but yet they can get away with giving a customer the run around and taking forever to fix an issue with broken furniture. I have made so many phone calls with people saying they would help, but the issue continues. If this problem had been resolved in a satisfactory way they would be getting a good review.
Great
We came in for some Black Friday deals, and were not disappointed. Came away with a lovely new dining set and state of the art sofa.
Bait and switch
The experience was great! Marco helped us get everything we wanted
We purchased a new sectional from here this past weekend. We were pleased with the sales women that assisted us. They allowed us to shop on our own and get them when we needed help. I will update my review, and possibly give five stars once the delivery and installation process is complete. As for now, we are very happy with the service we got in store. ***UPDATE*** The delivery gave a window from 1:45 to 4:45 pm. They showed up at 7:00 pm. That will keep Ashley from a five star. The furniture looked great, slight squeak in one of the arms, but nothing major. Overall it worked well and we are happy.
YES YES YES!! My husband and I bought our kitchen table from Ashley Furniture a few months ago and we were so happy with it that we decided to go back for our entire master bedroom set. Their high quality products and GREAT customer service always exceed my expectations. Ask for Maddy Cantu (Sales Professional) for any help you need on the floor, she is so sweet and will work with you to get you what you want for the best possible price. If you have any issues, ask for the Sales Manager Greg. He will do everything in his power to make sure you leave his store happy. I cannot say enough great things about this store, so do yourself a favor and go check out Ashley HomeStore Rockford!
Jeff Johnson is an exemplary employee. He was friendly, helpful and efficient when we ordered our new family room furniture.
Excellent customer service. We are returning customers and have a great experience each time we visit the store. Will definitely be returning for any future purchases!
We just spent three hours shopping for a couch and love seat. Jeff was our sales guy. He was extremely patient with our indecisiveness and made our experience pleasant. Super nice guy. Didn’t pressure us in any way. Excited to get our new furniture. It’s super comfy.
This is the worst Ashley Furniture I have ever been to. The first time dealing with them was a nightmare. We went down the road to The Room Place and bought the same piece of furniture for less money and faster delivery time. Second time dealing with this location was better, but still not great. They forgot to ask for documentation and asked me for my email so I could send it to them. I gave it to them and didn’t get the email. Yes, I checked my junk folder multiple times. They called me again to tell me that they still haven’t received the correct documentation and they would put my delivery on hold until they received it. So, they are going to put my delivery on hold, still charge my card, because they forgot to ask for the proper documentation at the time of service?? Does this seem right? I explained to them I haven’t received an email from them and didn’t have a problem sending them what they needed, but I needed to get the email in order to do so. She said she would resend the email...still never received it. I called the store back, which usually has more employees in it than actually customers and waited on hold my entire 25 minute trip to their store. No one ever answered. When I got to the store there were three people sitting at the customer service desk staring at their computers. When I confronted them about the ‘putting my delivery on hold.’ The what I’m assuming is the manager responded with ‘well we might be audited and we need the proper documentation.’ I understand, but how is this my fault that THEY didn’t ask me for the correct documentation at the time of purchase. Never again will I ever deal with Ashley Furniture. The Rockford store should be closed or better trained. This location is giving Ashley Furniture a terrible name.
I purchased my sectional from this store. I did not notice that the sales representative messed up my order she ordered the incorrect color. I tried calling over the phone and I could not get a hold of anyone. I had to drive 45 minutes to the store to fix the issue. Now I have to wait 30 days to get my CORRECT order. It's a little upsetting because I waited so long to get a new sofa.
I purchased an entire house of furniture for a second home. The deliver experience is the worst I have ever experienced in over 40 years. They delivered wrong items, made many statements to correct that nobody followed through on. Did not return calls when they said they would. It is like the left hand says one thing and the right hand does something totally different. I still do not have all my furniture. A return phone call would be a nice touch to customer service.
The worst customer service ever!!! I have been trying to get a queen foundation replacement within warranty for over a month. When they finally scheduled after 20 phone calls they switched the date to their convenience although I had an email stating the correct date which they completely ignored leaving me trying to figure out how I would manage to get that day off work. Rude, incompetent people. It is all about getting money. Never buying again, will never recommend
Bought a sectional and recliner not even a year ago, and it’s already breaking down. I regret this. And I bought the extended warranty but they can never seem to answer a damn phone.
The furniture is ok. No one spoke to us
So my frustration lies with how my husband a week ago posted about our furniture issue on here and someone was able to respond to him right away that they need to make this right as fast as possible. I find it QUITE interesting because after going back and forth with now our THIRD attempt at getting our piece of the sectional that was damaged replaced and table that was broken, when they were supposed to deliver this past Saturday, they no showed. They skipped right over us, no phone call. I had to call the distribution center to find out they skipped us. We had to call the Rockford store, which Brian and Tess indicated to us that we would be getting a phone call back shortly to see what happened. An hour went by, no phone call, then my husband and I tried call the store for 5 hours and no one answered. I really wish I was exaggerating but this is a very true story. When I FINALLY received a phone call from Brian indicating that he was “busy” all day with calls and the store was busy and kind of giggled about it. No too funny when we are customer's that were supposed to receive furniture this day, and from 9-1pm sat at home waiting for no one. Apparently they had an overload issue and he stated it was the “distribution centers fault”. Then he said that they only come out to our city on Thursdays or Saturdays. I think that it is appropriate to say that if I was a company who messed up this bad – I’d do anything in my power to get our furniture to a customer that paid a pretty penny for them after 3 mess ups, no matter what day it is. I find it absolutely ridiculous that I even have to write a review after it was stated that we were going to be taken care of. We have yet to be “taken care of”. Such wasted time of mine and my husband’s work week AND two Saturdays for nothing. DO NOT buy from here.
All of the staff were very polite and respectful while I was looking for a mattress except for one employee,Kat, who was extremely rude and giving my partner and I dirty looks . If it wasn’t for that occurrence it would have been great!
Service department is not so hot seems they don't enter status on repairs and no one knows what's going on 12 days since they came and "orded"part "yet at the store no record of any parts ordered,on going for several months now even had me sit home all day waiting on service following day went to store to complain no record of the service date, guess you buy product and they just let you be in the wind Update. Part showed up today yep wrong part again
My wife and I regretfully bought a sectional and kitchen table + 6 chairs from this location. We ordered everything in the beginning of July for an August 1st delivery. From the said items we were able to salvage half of the sectional because everything else was damaged. I was supposed to receive a call to reschedule a new delivery within 24 -48 hours and I waited 4 days before I eventually called them to schedule a new delivery at the earliest date of August 22. They showed up just a few days ago with another broken sectional and broken kitchen table. I called the store once again and spoke to the manager who said he will get back to me within 24 hours to help with getting us new furniture and he ghosted us as well. I have yet to call them to reschedule a delivery, but I can confidently say I have never been treated with such little respect after spending nearly $4,000 of my money on a product. If I could give 0 stars I would. Do not buy ANYTHING from these people they will take your money and deliver you broken furniture. It's been a month and we still have half of a sectional. Never again
Purchased- dining room chairs/table, sofa, side tables and extended warranty. My experience was beyond terrible from dealing with the employee that helped me, management and warranty company. It took 2 months to finally receive undamaged furniture. (3 different deliveries, all damaged) I was promised 24 months @ 0% interest when using the Ashley furniture credit service. After just 12 months of payments I received a bill with an extra $700 tacked on due to the employee with an IQ of a McChicken screwed up the sale. This employee had to delete the sale and re-enter everything. Clearly.. messing up the month count. I called the credit card company and they said all Ashley Furniture has to do is update the sale to get the proper length of 0%. One call, that's it. The manger I spoke to was very rude and refused to update the sale even though it was their employee that made the mistake. Warranty issues- they do not stand behind their products. Period. The warranty is through a 3rd party. I had an issues with one of the springs breaking on the sofa and finally got someone to come out. This person hacked my sofa apart, attempted to repair it and failed. A week later it was the same issue, zero calls back and I'm still suck with a broken sofa. DO NOT BUY.
Ashley furniture the store is ok at best. Where they get you is on the delivery b.s. we had a sectional delivered and it was delivered but once they left we sat in it and reclined and the back completely broke not to mention part of it had the supply box missing for the power reclining. We called right away and of course Ashley furniture can't do anything because it's a 3rd party and than called the delivery company and they don't have a way to contact their drivers. So you know right when it's dropped off and who delivers what but you have no way of getting ahold of them on a phone. Doesn't make sense to me it's just a scam and it's not always true you don't get what you pay for because if that were the case I would not have a broken couch in my living room after having it for 5 minutes and no one wanting to do anything about it. Will never spend another dollar there and if I didn't have to pay another delivery fee and restocking fee to get my money back I would most definitely do that and go somewhere anywhere else.
Salespeople are friendly and knowledgeable, but not pushy. Fair prices for quality furniture.
Very upset that I saw an ad this morning went in to look at and purchase item if I liked it. Price was higher and I've always been taught that is bait and switch. Advertised item for one price then raised it in store. Was also told what I wanted was out of stock and was offered another product at higher price. Typical bait and switch. Will never recommend them to anyone again. Just to let you know had bought a sofa and two recliners the year before.
I’m very happy with the excellent service that I received at the Rockford Ashley Homestore. Sandra A. Was very patient and helpful when I explained what I was looking for, and made sure that I received the best deal possible!! I have sent anyone I know that needs new furniture or bedding to her because she’s amazing at her job!! Thanks again for everything Sandra, you’re awesome!!!!
They have different prices for furniture, The cheap furniture is very cheaply made, might as well make you own furniture
Bad customer service
(Translated by Google) Very nice furniture 👍👍👍👍👍👍 (Original) Muebles muy bonitos 👍👍👍👍👍👍
If I could give 0 stars I would. After attempt 4 yea that’s right attempt 4 I still have another couch delivered that is BROKEN. Been back and forth going on over a month trying to get a couch delivered that isn’t broken. And wow Brian the sales manager wow avoid him like the plague. Hangs up on you 24/7 doesn’t care about fixing things. Claims he’s the manager when Tess is the store manager. This store is garbage. Can’t deliver furniture without it being broken. Don’t care about their customers at all. Run from this place.
Sandra is amazing and knowledgeable. She made my shopping experience truly easy and enjoyable. I highly recommend her!!
Went to the Rockford, Illinois Ashley Furniture Store looking for a love seat and recliner. Had the pleasure of having Kathleen as our Sales Associate. She was VERY professional and did not "stalk" as some associates do and was very helpful. I ended up purchasing a love seat and recliner and my sister purchased a new mattress and box spring. We met my niece for lunch after and her and her husband went to Ashley and asked for Kathleen and ended up purchasing a table. If it hadn't been for Kathleen, I don't know if I would have purchased at that point! Thank you Kathleen for being so wonderful.
We had a great shopping experience at the Ashley Store in Rockford. Rose was a dream to work with.
Shopping was great. Ben was a great salesman. BUT their delivery is BS!! Scheduled a delivery for a AFTERNOON and now will be sleeping on a bare hardwood floor in my new home because they scheduled the delivery without looking at the notes for an AFTERNOON DELIVERY!! Will NEVER COUNT ON AN ASHLEY STORE EVER AGAIN AFTER SPENDING $5000+ in their stores!!! VERY UPSET AND DISGUSTED
Rose was very helpful with no pressure and very informative. Terrific shopping experience for a substantial purchase
I recently purchased a Tempur-pedic mattress from Ben. He was very very knowledgable and helpful. I also purchased the Porter bedroom set which he recommended. The delivery drivers were very respectful and nice. I highly recommend Ben for your furniture needs!!!
Thieves. We wont ever being doing business with this company again. We had them attempt to deliver a bed and frame but, the frame would not fit up the stairway. While one of the 3 men went upstairs to retrieve an iPad device they left, he robbed us. He stole a firearm that was stored in a case in a closet. After the police were contacted, an investigation was done that basically went nowhere as nobody from Ashley was willing to cooperate with the detectives and right this wrong. When I went into the store and spoke with the manager about it, she claimed that they were not responsible for the theft because they use a 3rd party delivery company. When I told her that was BS because the delivery crew pulled up in a Ashley truck and wearing Ashley uniforms, she stated that there was nothing she or the company could do and that I should leave it up to the detectives. A second attempt at delivery was scheduled and I spoke to the delivery company who stated that the same 3 guys would be coming back since each crew was assigned a certain area that only they covered. The detectives were notified and officers were placed inside my home and around the neighborhood to stop the men and question them after we verified they were the same men. Unfortunately, 2 different men showed up in a plain box truck and still couldn't deliver our bed or get us any closer to getting our property back. This has been by far the worst experience I've ever had with a company who would neither take responsibility or take action to right the wrongs that were done to us. I would highly suggest not ever doing business with Ashley Home Store unless you want to be robbed and taken advantage of.
Great sales staff. Very patient with a person who can't decide on what to get.
This place is nice no pressure shopping we walked the store then sales lady came & offerd to us & she did great job explaining everything to us!! Her name is Sandra A. She was great!!
My husband and I ordered the Porter California King bed.. It was to be delivered this morning. The delivery team called stating they were at the end of the driveway and had some concerns about the length and width of our driveway as we live in the country. I reassured the delivery team that we had recently had appliances delivered by semi truck that made it through the driveway just fine and there was a large turn around in the driveway as well. The delivery team stated they would see what they could do and would let me know. a few moments later I saw the Ashley furniture truck going down the highway, I tried to assume the best and that they were just going up the road to turn around and maybe it would be easier for them to turn the truck from that direction, but the Ashley furniture truck never returned. I tried to call the number back that they called me on and it would ring once and go to voicemail. I left a voicemail and called back a couple more times with no returned call. My husband and I then called the Ashley Furniture store in Rockford, IL that we had ordered the bed from and they stated that they could do nothing but email the distribution center because they are not allowed to contact the deliver drivers because they are third party. I told the manager at the store that delivery team called stating they were "Ashley Furniture" and drove an Ashley truck, he stated that they were not employed by Ashley. The store manager had not sense of urgency to deal with our problem and he also said the likelihood of us getting our bed today was slim to none. I again stated that this was unacceptable and that had the delivery team bothered to call back with any concerns my husband would have taken his truck down to the end of the driveway and picked up the bed. The manger stated he understood but all he could do was email. We were not offered to talk the distribution center or the delivery teams management. We have a mattress arriving and now have no bed to put it in. The only resolution they offered us was a refund, which I took. We will never buy another piece of furniture from Ashley and we will be sure to let others know how little drive they have to please their customers. All of this could've been resolved if the delivery team had simply called back instead of just taking off. My husband and I took the day off of work to be sure we were available for the delivery of the new bed. We are extremely disappointed and will never be shopping Ashley again.
I bought an expensive bedroom set from Ashley 3 years ago, and after 8 mos the foot board cracked and was replaced by them. Recently a long crack appeared on the night stand, thus the reason for me deciding to write this review. Of course when I called the first thing they said is I should have bought the warranty, but I already know this has got to be a problem accross the board, so I will be pursuing another solution. Also when I was shoppn for the set others reps at other stores told me they had been havn quality issues since they make all their own furniture.
Rose was a great help
After the sales person putting the fifty dollar 5 year protection on our new dresser we were buying without asking they made me wait 45 minutes to refund my money once I called them out on it. The worst service I have received in a while no one knew what they were doing. Not sure I will go back ever.
Beautiful furniture
Nice furniture but I just ended up wanting to buy a $20 chair. Cheap right? They also said there was a small delivery fee. Fine right? My total came up to $180. How?! I tried to cancel my order and the sales associate went to get help from her manager while holding on to my money the whole time she went to get help. Once the manager helped cancel the order, she said to me that they only come in cases of 4. The associate was going to order me a whole set when she insisted it was only one chair. Never going to an AFH store ever again.
I just left having walked around the showroom for a half an hour, picked out the sofa set I wanted and not one single associate said hello or stopped to see if I needed help. I left with my cash and will look elsewhere where business will be appreciated.
Great selection of furniture!
Tess E. was great to work with! Very knowledgeable on the product offerings as well as the logistics of delivery. She made the furniture buying process very smooth!
Nice selection of reasonably priced furniture..
I had a great shopping experience with Ashley furniture. As soon as I walked in I was greeted, and my sales person was super nice and helpful. My bedroom set was delivered the other day, and I couldn’t be any happier! I definitely recommend shopping here.
My favorite store to shop at. The manager she’s the bestest and Rose is amazing!!!
Ready to sell but can’t deliver. Literally. I was moving to a new state and asked before purchasing if they could make this happen. Was told yes and bought over $3,000 of furniture. The day of delivery as I am waiting for my furniture to show up I get a call and say it was cancelled because they do not deliver to me!!! I had to scramble to buy all new furniture at another place last minute. Absolutely terrible service. I will never again but from Ashley!!
Few stuffs are cheap, few are costly. Find the ones that are really value for your money. They can offer 5 year Warranty if you wish to take one!
Very helpful and knowledgeable about their furniture. Helpful with the best sale.
Hmm, overpriced furnishings. We didn't stay long at all.
Its a ok place to get furniture, good service,
Salespeople were less than knowledgeable and didn't help us at all. We bought a pillow, a single pillow and it took well over 10 minutes for the transaction. Ridiculous.
Large collection, more than any other in the area !
Had a great experience and awesome customer service. Arnela was the best and easy to talk to. I would recommend others to go get there furniture at ashely and make sure yo ask for Arnela.
At least 10 rep's standing around not one asked if we needed help!! Will not waste my time again!
Had a great experience yesterday and today at Ashley's! No pressure lots of info and personal friendly help. It was an overall great experience. Hope we get it delivered super soon so I can tell ya about that too! Thank you Rose and Connor.
Gd
Prices way to high
Excellent service—helpful, friendly staff and warm atmosphere. We will be back!
Sales Person Rose Was very Polite and Knowledgeable. We would ask for her again Next time we were in the Store Alao would recommend her to our friends.
Connor was very helpful when I walked in the door a lady pointed where the recliners where and never seen her again Connor I saw him help who he could and stayed with them we looked for some one in that area nobody saw Conner waved at him he came right over all I know he helped us did a great job it was his hustle that got my attention I will recommend people to him and when I am ready for the bed and love seat and a couple other things I will get him for sure Thanks Connor
Poor customer service
Thanks to Chris and Ben I now have a awesome couch recliner and a regular recliner and a carpet. I absolutely love it. They were nice and very friendly. Would definitely recommend Ashley's for all your decorating needs.
Furniture very reasonably priced.
Walked around and waited for 20 mins and not one employee acknowledged us. We left.
AVOID THIS PLACE LIKE THE PLAGUE! Salesman will tell you anything (mostly lies) to make the deal! I purchased $5k for a living room set and it was weeks for delivery and when delivered, new couches were broken. I call everybody up the chain and get BS treatment. I started with the salesman (who should be sticking to his word) and he just reverts me to upper management who says same BS, then corporate who could care less what happens at their store. I also purchased product protection (salesman sold me on it) but I dread the day I ever have to use it! NEVER AGAIN. Go to Art’s furniture if you want at least to be satisfied, otherwise shop here at your own risk. VERY UNHAPPY - NEGATIVE ONE BILLION STARS
Great place for furniture
Horrible service....we were wanting to purchase a floor set that was being clearanced. We we’re told we couldn’t put money down to hold it. We were told we couldn’t pick it up til Monday. So we said we wanted it we’d pick it up Monday and then the day before pick up they told us it sold. Manage was not willing to help at all and the sales person we worked with won’t even return our call. I will be calling Ashley headquarters to report how we were treated.
(Translated by Google) It's a little expensive (Original) Es un poco caro
We felt like ghost no one bothered getting off their cell
I WILL NEVER RETURN TO THIS STORE NOR RECOMMEND THIS STORE TO ANYONE!! My and my boyfriend were ignored by 5 sales people on Saturday June 30th. We planned to purchase a living room couch, love seat, side tables, and coffee table. If we found something we liked we planned to get a full king size bedroom set. Well as I said we were ignored by 5 sales people. I counted. We sat on the furniture we wanted to purchase $1299 for 15 minutes and no came around. We walked over to the bed room and one guy saw us and turned and sprinted in the other direction. We went to the front of the store where 2 sales reps were talking sat to the outdoor fire pit with seating for $2,500 that we thought about getting and they split in opposite directions and left. I have never felt so much rudeness and a racism in my life. I NEVER throw out the racist card but it was pulled on Ashley Furniture Saturday. So we went to Gustafson's Furniture and purchased $5,200 worth of furniture that we love and was waited on as soon as we walked throw the door but we wanted to look around first. Then the second I needed someone Pam was right there. Got perfect personal service and left with a smile. We also was asked by 2 other times as we were leaving if there was anything we needed and have a great rest of our day. Ashley Furniture you will never get my business again. You missed out and what could be a repeated customer!! DO NOT GO TO THIS STORE!!!
Its nice and big. The workers dont follow you around like in many other furnature stores. It was relaxing just walking around and looking at everything and trying things out wothout workers down your back. I have yet to order anything so i dont know how good and fast their service is in that reguard.
Good furniture
Nice arrangements of furniture and nice staff. Staff kept talking to me while shopping which was a little overkill.
Can't wait for my chair to arrive.
Bought a couch. Had an issue. Issue was resolved to my liking. Happy Steve!
Nice. lot's of furniture to select from .
If you want to get your purchase in under a month, don't bother shopping here. Customer service lady didn't seem interested in my business. They're going to give you a mandatory $70 charge to deliver your furniture. Or you can drive 3 hours down to Romeoville...
Nothing special
Got a bed from them was told i could do a 30 day trial as long as i also bought a 150 dollor. Cover for it went to return because the bed did no justice for my back pain and i was told i could not return the matters. Now im paying. 1500 dollors for a bed that i cant sleep on
Great selection prices are in line with other local stores
To expensive
Hi, today a visited Ashley furniture. I had done previous purchases before with same sales representative his name is Michael very helpful cordial and informative. He was able to help us make some purchases right away. He went out of his way to do the most for us. He made sure that when we were ready to leave we were completely satisfied with everything. We are very pleased that he was able to help us today. We look forward to have him helping us on our next purchases next time we are in your rockford store.
Beautiful store with much to offer. Great prices, good sales and friendly sales people.
Cheaply made furniture at high prices!
This is a very nice store and they have a wide variety of designer furniture collections but I feel the "sales team" are like vultures when you walk in. They stand there and wait for someone to walk in, they are all grouped by the door and it is very overwhelming not just for me but many. I feel the customer service lacks. I'm a looker, I like to look then ask. Not have someone follow me around the sales floor.
See Ben! He was a no pressure type of guy. We had a great experience and purchased a beautiful sectional.
Love it. They go the extra mile to satisfy their customers.
They cheat ppl
Bought $3000 worth of furniture and both pieces arrived damaged. After fighting with corporate, I finally called the store manager who agreed to replace the couch but not the media stand. It took 3 months for them to finally deliver me a new couch. The problem is the second one was also damaged. After fighting with them more, I was finally able to get another one delivered, but it was ALSO damaged. Finally the fourth couch they delivered wasn't damaged. It should not take 4 deliveries to get a sofa that isn't somehow damaged. Now, here 4 months later I finally have a sofa in good condition, but I am stuck with a damaged media stand that is getting progressively worse. Now, I order to get that fixed I will have to take a day off work for the technician to come out because they only service my area on Wednesday. $3000 in furniture, and I have to take off at least two days off work (one for the consult and one for the actual repair) because this garbage company can't do their job and assemble furniture correctly. Customer service is complete trash too. Save your money and go somewhere you can get quality furniture because this place is NOT quality.
I am very dissatisfied about the quality of their furniture..i had bought a living room set also bought the warranty on it. Not even a few months later the chair started to rip at the seam I called Ashley furniture to report it and have it fixed they transferred me to their warranty dept and gave them the info and I got a run around they told me they would call me back and never did called them back same thing.. needless to say my chair never got fixed after I spend 1800 on the set..i will never buy from them again!
Went into this location looking for a king size bed frame found a display model for $1000. When I asked to purchase this bed frame they said they would not sell it to me unless I purchased it with the set for an additional $1800. They said that I could purchase any other piece in the set separately but not the bed itself. They said they could order a new one in box for $1357.00 that I would have to wait for and according to their site pay an additional $119.00 for shipping. So now the price of the $1000 bed is now $1476 before taxes. Frustrated I called their corporate office and asked why if I wanted just a bed, could I not buy just they bed? I was told that this is a store decision and not a corporate decision. Corporate also told me that many locations in this area have closed. Well I think now I have figured out why. They apparently don't want to sell the items in their store and my $1000 dollar sale plus the mattress set I had intended to buy just wasn't enough.
Good prices, and lots of options
Benny the sales rep was very professional, kind and very attentive to my needs. First he assisted me with a wheelchair and was extremely patient as I toured the store for a dinning room set. I eventually had to order online and he found discounts toward my purchase. After which he helped me from the wheelchair into my car. I was extremely happy with my purchase and the customer service received
Good selection of furniture on floor, attentive sales people, quick turnaround.
Good
Great stuff prices decent
Helpful Staff
We had a very pleasurable experience at Ashley's Homestore (Woodfield adjacent). Lisa was the best associate we've worked with in all of our furniture purchasing experience. She was knowledgeable yet granted us the personal space we desired and remained a short distance away. It was nice to not have an associate shadowing us around. She was super professional and we would go through her for future purchases.
Good quality for the price, nice staff, delivery on time and good shape
Thank you for a wonderful experience. This is the second time we have purchased here. We were very happy both times and would come back. Highly recommend!
Service is wonderful. Furniture is Beautiful. Ben was such a help. My grandmother and I will most definitely come back.
We recently moved into a new home. We did not set up a bed for our 7 year old daughter in her new room, because my mom said she would buy my daughter a new bed. We specifically ordered a bed that she would have in less than 2 weeks so that she wouldn't go without a bed for too long. Our delivery and set up date was set for November 24. When the delivery team arrived, they said they were unable to set up my daughter's bed because there was no hardware. So they just left boxes in her room. I called the store after the delivery team left. I talked to Jasmine. She said she would call right back. She did not. So I called the store again on November 25 and was told the hardware would be shipped to my home and I could call the store when I receive it and they would send somebody out to set it up. As of November 30, I did not receive the hardware. I called corporate and was told there was nothing they could do because the package was "already shipped". I requested a tracking number. I was also promised a gift card that I have yet to receive. On December 1 I checked the tracking number, and per the tracking number the package had not even been transferred to the postal service. I called the store. The first two times nobody picked up. I called a third time from my husband's phone and my call was answered on the first ring. The first person I talked to, Amber, said it wasn't her fault and there was nothing she could do because we were already given gift cards. Then she put me on hold for about 15 minutes and Sandra came on the phone. Sandra said she would look into and call me in the morning of December 2. She took down both my number and my husband's. Neither of us received a call on December 2. It is now December 5 and we still have not heard anything. The tracking still states that the postal service has not yet even received the package. I am extremely dissatisfied with this process and customer service. We would have never ordered this bed had we known our daughter would be sleeping on the living room couch for weeks. Do not buy your furniture here if you need your items by a promised deadline.
The saleswoman I had was fantastic. She was extremely knowledgeable and friendly. I cannot say enough things about my experience here.
Michael our salesman was very helpful and directing us two products that suited on the and budget overall very happy with purchase will shop again
The person who helped us was nice. Pretty much everyone around was nice and thank god not pushy!
Fast and easy .good product.
Rose was very polite and helpful. I will definitely shop here again!
About 2 weeks ago today my husband and I came into the Ashley HomeStore in Rockford looking for something for our new location we just moved into. Upon browsing the store a very friendly, very professional man approached us named Trevor. At that time we found just what we were looking for but we told Trevor that we would be back and we did. Trevor was assisting other customers so the store Mgr. Adriana stepped in and between the both of them we have nevered experience two people who are so professional and pleasant. We were so pleased. I'm sure we'll be back at some point in the near future and if and when we do I hope it's Trevor and Adriana. Thanks so much for a great experience.
Great service from Jeff and Trevor!!!
Rose helped me get a rug on my birthday and even gave me a birthday hug. she deserves a raise.
Rose was great! She wasn't pushy and made sure I got what I needed and that I was happy with my purchase. Very knowledgeable and kind.
Very friendly and helpful staff.
Good selection for many different price points. Low pressure sales.
Great customer service and very informative!
Tess was a great sales person she got us the best deals we bought from her 3 times as of today
We were very happy with our sales associate Sandra. She was very knowledgeable with the product and helped us get the best price possible.
My salesman, Michael was great! Wasn't pushy and didn't try throwing the most expensive thing at me which I appreciate. Just by listening to me he knew exactly where to steer me and made the experience fast and pain free!
The staff were very helpful with answering questions about what I was looking for. Unfortunately the store did not have what I was looking for. Very nice furniture but on the expensive side compared to other furniture stores I looked into in the Rockford area.
Not a single salesperson was seen last night at 745pm. I saw two other customers roaming around as well. Too bad. Bought two expensive mattresses and box springs plus two memory foam pillows at Art Van instead.
Customer service is not so good but store is clean
My husband & I have been buying furniture from Ashley Furniture for the last 8 years. We've always been pleased with the quality and customer service of this location.
Just purchased a new living room set at Ashley Furniture Homeroom in Rockford. Thank you Michael for all of your expert help!
I have now made 2 major (to me) furniture purchases. Family room sectional w/tables & accessories. King bed w/adjustable base. I found that I have never felt pressured in any way. I felt welcomed & that the sales person each time was there to help me make an informed & invested decision. There was no push to add on unnecessary items. I was given a clear picture of all my options. The shopping was a great experience. The delivery process was also a piece of cake. Both times the deliveries were made at the early end of the time window & all of the delivery people were friendly, polite, & professional. I highly recommend Ashley & I love this store.
very expensive, helpful staff. Store was kinda empty
Everything there is beautiful. It was clean and well put together. Everyone I came across there was very nice and polite. They were well educated on all the furniture we looked like.
Good service! Nice people!
Lots of good deals and accessories
Awesome experienced but not my first, (I'm so sorry if I got it, I'm bad with names) Cara was patient as I had her run through the store looking for the right sectional..thank you
Great staff, very helpful, and a wide variety of options to choose from. Also pretty competitively priced!
Trevor was a joy to work with. We were in at an earlier date to pick out what we'd want in our new house & he let us browse without pestering. Once we were in the new house, we came back to find him for our purchase. He was very knowledgeable & nice. I'd recommend him & Ashley furniture to anyone looking to buy new furniture.
Cara was very knowledgeable and helpful. We had a great experience shopping.
Took my mother to look at some furniture. Our sales associate Sandra was a pleasure to work with. She was extremely patient with us, and we appreciate that. Will definitely return and shop with her again.
I recently made a visit to an Ashley Furniture Homestore. The store was wonderfully decorated and gave me much inspiration to redecorate my home. My sales associate Cara White was very helpful and answered all my questions. I went home & took measurements and will be returning to make more purchases soon!
Worked with Cara White who was very knowledgeable about the products
Great staff, prices are a little much though
Friendly staff, very helpful.
We knew exactly what we were looking for!! The service was excellent.
My sales associate was Rose and she was very good at her job
The sale woman was very nice and extremely helpful. I've looked around for the chairs I wanted and found Ashley has the best prices and had exactly what I was looking for. Would definitely recommend to anyone shopping for furniture to go here first.
Arnela was fantastic to work with. I will definitely be back again.
Everyone was very helpful and nice
Great shopping experience. Will definitely consider Ashley Furniture for our future purchases.
Tess was extremely helpful in getting me exactly what I was looking for. What an amazing salesperson.
Great experience and love my new bed had a big help from tess ehorn thanks again :)
Trevor B. was a wonderful sales associate!! He was very knowledgeable and had a great personality!
Had a very pleasant experience at Ashley with our sales guy Trevor. Very friendly and wanted to help us anyway he could!
When we arrived at Ashley Furniture we didnt know quite what style of furniture we were looking for. A gentleman named Trevor Booth helped us. He talked to us and showed us around the store and pointed out certain types of furniture. Through our discussion he was able to figure us out and what kind of furniture we were looking for. We bought a couch and 2 recliners! I could not be happier! Trevor was able to read through us and know exactly what we were looking for! When we get our dinning room table I pray he will still be there, I don't want to buy from anyone else! Thank you!
Came in purchased some furniture n your employee Trevor Booth was a huge help and helped me with other things I was looking for. For my new home
I don't usually leave reviews but I had to leave one for Ashley's about my great experience with Trevor. He was so helpful and I could tell he had been working at Ashley's for awhile because he was so knowledgeable about the store! He was so sweet and made my husband and I feel right at home! Definitely recommend asking for Trevor on your next Ashley's visit!!
Amazing store! By far my best experience buying furniture :) I will recommend to everyone.
Cara was great!! We began our furniture shopping a week ago. She gave us her card and then let us be. When we had questions she was available but never hounded us. She helped us move around tables to match up with our sectional purchase.
The customer service here is horrible! The sales people are not pleasant at all. Their pricing and practices are VERY deceptive. I have purchased furniture in the past (just under 9 years ago) and it didn't seem so bad. Since then the service has gone so far downhill. I've been in there twice since then and both times I've walked out and taken my business elsewhere. I've cancelled my Ashley Advantage card as I will not be giving them another shot. There is no "advantage" to shopping here that's for sure!!
I'm really happy with the help I got with a sales Jeff. He treats customer with passion and compassion. It was worth the drive from DeKalb to shopping at the Ashley in Rockford.
Ask for Cara!! We had a great experience! She was not pushy, very patient and even moved furniture around in the store so I could see how things look together.
Bought a new table and takes a few weeks to come with a 70$ charge.they get the table here and its allready made and scratched The guy talked my woife into singing the paperwork then said his boss will be in touch.needless to say his boss mever called now im stuck fightin with corporate.i will never shop here again.if you dont buy their insurance then they send you their crap.
I would like to thank the staff for ignoring us. We went to buy a California king bedroom set and was not approached one time for assistance.we were there for over an hour when i got the attention of a sales person.and was told they no longer make California king beds. And if we really wanted one it would take 12 weeks. So we left went home got on line and found exactly what we wanted for a fraction of the price. Thank you again Ashley furniture staff for saving us $900.00.
Their customer service is terrible! Multiple Items delivered damaged. Technicians come to repair, no follow up. A single call to them you have to wait 25 minutes just to talk to anyone. This isn't a one time occurrence. This happened on two separate purchases. I gave them a second chance and they failed. I will never waste my time with them again and suggest you do not either.
Staff was friendly but found the same stuff at other places cheaper. Delivery for our area was high.
Helpful sales people. We described what we wanted to match our couch we bought and the sales person found us just the right piece.
We had a great experience from start to finish. Sales people and delivery people were all wonderful to work with. Furniture arrived in days and was assembled for us.
Promised twice to deliver our new furniture, and on both occasions we were let down. The store called us twice to tell us the items were backordered. This wasn't mentioned when we ordered it. They gave us a $50 gift card after the first cancellation. After the 2nd no-show, when we decided to cancel our order, they demanded that we return the gift card or threatened to NOT cancel the order! REALLY? Which mind you, they could not have done so legally. We have lost all confidence, and told them we will not return. We have since bought comparable furniture for $100 less, with FREE delivery. Goodbye Ashley.
Too expensive.
Great service Rose was the best salesperson I've ever worked eith😎
Lindsey was great. Very helpful and knowledgeable about my furniture. I didn't want the coffee table and end tables that came with the set but it was no problem to switch them out at an additional charge. Definitely going back. I would recommend going again. This will be my second time back but not my last. Thank you Lindsey it was a pleasure meeting you 😎
Great selection and love what I purchased. Thank ms Kevin V for your help
🙌 DREW G. is our new furniture guy! Thank you for making our furniture shopping experience fun. He's approachable, not pushy. 👍 Quite frankly, it was REFRESHING! He listened, asked questions, and took the time to get us accurate information and excellent prices. We'll definitely be visiting YOU AGAIN!
Everything sold here is very overpriced. The sales staff is pushy and would not leave me alone when I explicitly stated if I require assistance I would request it. I will not be returning any time soon.
Very poor experience ! I got delivered the wrong dining set .. After two weeks I still have not gotten what I pay for and in between the store and the corporate office nobody took care of me ! Oh yeah the send me 100$ gift card ?really ?? ! Why would I want to spend one more penny in this place ..: this people don't know how to take care of customers .. I hope this make people aware of how unorofessianal this brand is , once they take your money they care less if you get what you order and pay for ..: Very disappointed
Wonderful experience. Sales associate really courteous and helpful in making decision. Prices reasonable. Delivery on time.
We love our new furniture additions. Thanks so much, Kevin. John & Peggy.
Quality furniture, good service, Thanks!
My sales lady Robin T......fabulous! Informed us of ongoing sales then gave us our personal space to look around and was there for us when we made our selections. Extremely informative, professional, friendly and just a nice warm friendly approach. No high sales pitch or pressure. You rock Robin! / Mary from VA
We are very happy with our experience, from purchase to delivery. We are very happy with the furniture that we purchased. Fantastic experienc.
You guys did great! Our salesman Monsuire did an Awesome Job! Knowledgable, friendly, he made it almost stress free....Awesome Ashley!!
We recently purchased some bedroom furniture from Ashley. We liked the fact that they carried some different type of items from the other stores. The furniture we bought was great quality and with the sale that was going on a great value too. The delivery guys were professional and very careful of our new furniture and our house.
I went to Ashley Furniture in Rockford, IL looking for some new living room furniture. I wasn't sure what I was looking for, just that I knew I wasn't going to have a lot of room in our new condo. The sales clerk, Patti Seippert went out of her way to find just exactly what I needed and what chairs would go with the love seat I had picked out. The entire transaction took about an hour and we were on our way out the door. - My husband is partially handicapped. The fact that the store had a wheel chair at the front door enabled him to help shop for what we were looking for.
Can't say enough about the service we received from our sales person Jenine. She not only knew her merchandise she checked to make sure we received every discount available then took care of delivery and checked to make sure we understood the financing options. This specific Ashley Furniture is so much better staffed and furnished than the one in our home town of Bloomington, Illinois making it worth the two hour drive we took to make our purchases. This showroom is tastefully appointed, well- staffed with people who are helpful without being intrusive.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
