Ashley Store & Outlet Romeoville, IL

Everyone was fired the day after purchase . A week later, I was supposed to get a delivery. They called and said the delivery was short items which were in stock. I decided to cancel everything zero tolerance for people who say they they can provide everything unfortunately forget about it. I have zero tolerance.

Jeauvon was friendly, speedy, knowledgeable, professional, and the entire research process went great for me online, then, once I'd narrowed it down to 3 options, Jeauvon was willing to look them all up and share information about them. The option to pay online is EXCELLENT and efficient, and im just entirely pleased with the entire process. I'm looking forward to the new recliner.

Jeauvon was great and worked in a timely fashion. His helped make my decision easier. Recommend asking for him when you’re in next.

I'm giving the 5 stars only for Cody, the seller! He does an amazing job. I had already decided against buying the couch because there were problems with shipping and communication with the store manager. He convinced us to reconsider and return to buy it. Now we're happy to have a beautiful couch in our home.

This store has the worst customer service I've ever encountered. I bought the couches a week in advance and scheduled delivery. On the day of delivery, there were no couches and no real response from the employees. I specifically took the day off to be home for pickup. I called them all day. They were always busy, kept me on hold, or couldn't explain the problem. I don't recommend them.

Yes we got a punch him set a couch and a recliner and then Nick the guys our sales person he took us upstairs and showed us a dining room table with four chairs that was on sale and we decided to get it all in these he needs to be put up on the pedestal anybody comes here ask for Nick

Excellent experience

A young man called Muza was fantastic. Showed us all kinds of options and had the patience to keep coming up with different solutions. Great experience.

Our salesperson, Cody in Romeoville was wonderful. He helped us buy our couches and tables. We will be back to buy our living room set.

Nick a pleasant young man assisted us. Excellent customer service, answered all our questions , very professional.

Was here for picking up a couch, came here around 2:50 left around 4:00. The lady at the desk was very nice, the guy picking the stuff was very nice as well. However, why have 4 bays but ONE person picking orders in the MASSIVE warehouse? If you’re picking up stuff bring some snacks and get ready to wait.

Cody was patient and explained all our options. He was a pleasure to deal with and make our purchase today.

Look at pitures and read. The manager will not even come to the phone. What kind of place is this when you have an issue with something they did. Why is this person even a manager let alone getting paid to be one when the manager dont even speak to the customer. (NEEDS TO BE TERMINATED IMMEDIATELY. We picked out 2 recliners. When the delivery came one was wrapped in plastic bag. Ask the driver did you give us a new one. Yes. I said the back isn't on right. They guy grabbed it and popped it into place. So what they did is gave me a returned damaged one from there other warehouse and not the one that was picked out by us. Now they sold the other one and they are saying they were as is because of close out. NOT EVEN THE ONE WE PICKED OUT. TO BAD CLOSING THE CASE. Thats a bunch of B.S. You don't want to deal with Ashley furniture because store won't answer!! MANAGER WHO WON'T TO TALK TO CUSTOMER WHEN THERE IS A PROBLEM. ASHLEY CAN SEND ME A CHECK TO DO NOTHING.Look at pick the handle won't spring back,The leggs won't lock in and goes to left hitting arm side. So have to stand up to push to lock down, has a broken plastic sleeve underneath and look at screw put in crooked at and angle and stripped the head and damaged the mechanism. WE SHOULD HAVE RECEIVED THE 2 WE PICKED OUT!!!! WE WERE ABLE TO LOOK BEFORE WE PURCHASED THEM AND THEM ARE THE ONES WE SHOULD HAVE RECIEVED. MESSED UP MANAGEMENT!!! ROMEOVILLE STORE.....Make sure you read all 1 star reviews before you give them your money and get treated like your a piece of crap. They need to hire a manager that knows customer service not how to ignore good customers!!!! We have had a business for 28 years and deal with hundreds of customers and we have NEVER TREATED A CUSTOMER LIKE THIS!!!! Your job as a manager is to see that your customers (or atleast try) it are 100% satisfied.i know you can't satisfy everyone but in this case this is 100% your stores fault and you don't want to answer for it. These are the 4 laws that was broken by Ashley that's why not contacting me back. Deceptive Trade Pratices,Breach of contract,Fraud,and Theft. I have to file with the Federal trades commission,Better Business Bureau.File a police report with the Romeoville police department. What a pain never should be happening.

Friendly salesperson and GREAT price

Hayley Thurston was AWESOME!!

Marina was AWESOME! Had a wonderful No pressure purchase ..would definitely come back again & ask for her.

Very professional Stephanie was the best. Very informative got the job done. Would choose her again in a heartbeat to be my sales person. If she’s not there, I will not be buying. She’s very customer satisfaction. And she’s very attentive in making sure the customers are saw to. My furniture has not been delivered yet just waiting coping that the furniture comes in the best condition. The furniture is brand new on the floor. I haven’t been on the floor for long so hopefully when it’s delivered, it won’t come banged up. I will return with a post.

Cody was patient, informative and an overall provided excellent customer service and was very professional. Make him a manager.

I am Tomikia neighbor I live right under her. These pictures do not justice you have to see it in person. She came home one day and I told her it sounds like someone is coming thru the wall of my apartment from hers. She’s never home so I was confused she let me come into her apartment and see how Ashley furniture left her beautiful bed! They could not have installed this base correctly not only is it going to break her bed but it’s disturbing me. I’m so happy I never went into this store we literally live a block away from this place. They are refusing to pick it up they need to be sued. She’s such a sweet lady that works hard and has been forced to sleep on her couch when she is home. I could not imagine spending all the money she has spent and being treated so poorly close this place down immediately. My sister is a lawyer I’m going to see how I can help her she’s also pregnant and sleeping on her couch for Christ sake! Ashley furniture you should be ashamed.

Hayley did wonderfully in selling a Five drawer chest to me today. She was not pushy, very helpful and down to earth. Highly recommend her as your trusted sales lady for all your furniture needs. Also, this location does indeed have quite the deals on top-tier Ashley Furniture items.

Great service Joyce was very knowledgable and friendly.

Cody did an excellent job of helping up pick out what we needed.

Got zero help. Waste of 30 mins on the phone and another 30 via chat. We need a replacement cushion. Ashley failed to include the sticker on the couch with the serial number and now no one can seem to figure out even with the order and model number and all the other info the replacement piece we need. Chat told us that they would escalate this to the top or customer service management and transfered us and then I was told THEY COULDNT HELP. Call ANOTHER number. But they are closed. Picture of the SECOND rip on our two year old couch that we have been trying to get replaced for like a year +.

My mom spent nearly $2k on a dining room and living room set, sales guys ASSURED us chairs would come assembled yet here we are struggling to put them together. Additionally, the loveseat came broken and ripped as a result. Now they are refusing to deliver a replacement they want US to go get it. I’ve also been asking for a manager to call me since Wednesday 9/17.

Hayley was wonderful! She was able to find me the right fit for a dresser. She was extremely helpful!!

All I Can Say Is WOW!! Highly impressed with the level of service and overall professionalism from purchasing in store with Joy. This store was a very large selection and great options my local Naperville store did not have. I could have very easily got lost in the decision making process if not for Joy. She was very knowledgeable, made great recommendations and at no point did I feel pressured like a typical sales experience. Today I got my delivery from Alex and not only was he right on time, but the delivery and set up was quick and very efficient for my son’s bed. I could surely see myself returning for future home purchases.

Checkout process was smooth and fast.

Good snack variety for kids.

I walked into the store and was immediately greeted by Jeauvon Perry, one of the sales associates. I briefly mentioned needing to furnish an entire 1 bedroom apartment and that I’d had looked at many items online. Jeauvon took the time to go through each of the items and make sure that I was seeing the best price. He was able to beat most of the prices I’d seen. A few of the items I had picked were you available online so wouldn’t be able to have everything delivered all together. I told him that I’d prefer everything come together. He showed me around the showroom at similar items and was able to pick some different pieces. Was a great experience and would recommend Ashley and Jeauvon to anyone looking for new furniture. To top it off, they offer many great interest free financing options. Thanks for everything.

Don’t know why the price in this store is different from other locations. They have labor day discount in other locations, but when walked in here, a lady worked out a total price for the exact same thing as i saw in other location, really scared me away. 😢

I purchased a mattress and adjustable base from Ashley Furniture for almost $5000 and the experience has been extremely disappointing. The adjustable base they delivered is not compatible with my bed, and during delivery the team caused scratches and damage to my brand-new bed frame. I have not been able to sleep in my bed since the delivery on 8/30/2025!!! I would give no stars if I could!! When I contacted the store to resolve this, I was told I would not be given a refund, even though the product does not fit and their delivery caused damage. This is unacceptable. I have attached photos and filed a formal complaint with corporate and the Better Business Bureau. Customers should be aware that Ashley Furniture does not stand behind their products or their delivery service. I strongly advise anyone considering a purchase to be cautious and prepared for poor customer service if issues arise.

Cody, was very professional and help me get my order corrected.

This is related to customer pickup . I went to the pickup at 10:00 am . It took one hour 30 minutes for the couch to arrive . Loading took only five minutes but the wait time is too long . There is only one person at the loading deck and one person at the service desk both are helpful but this place definitely needs more staff

The experience was great the salespeople attentiveness was top notch!! Cody closed that sales with such finesse!! Will gladly be coming back!

It was great the people who took care of us did a great job can't wait to get the new furniture

Ashley Furniture was amazing to work with on Labor Day. I was in a pinch to find my husband a comfortable recliner for his post surgery recovery, and get it home ASAP! Hayley helped me find the perfect chair, in clearance, and Kyle helped with executing me getting it home that day. Thank you Hayley and Kyle for your efforts on making his recovery a little easier!

I waited an hour and a half for them to bring my bed frame down. It was not a busy time. It was in the morning when there was three other people here two people arrived after me, and they went upstairs to take their stuff apart and bring it down while I waited the entire time for them to bring my one thing down they should probably get this in order. How do I get taken care of last when I was here first with one item? I could have taken it apart myself and loaded it in my car within 15 minutes.

Absolutely Outstanding Customer Service! From the moment I walked through the door, I was blown away by the level of care and professionalism shown by the team. Every interaction was prompt, friendly, and genuinely helpful — they went above and beyond to ensure I had everything I needed and more. Thank you so much Jeauvon Perry!

Our experience with the Ashley sale person ( Jeauvon Perry was excellent he was very personable with out being pushy , knowledgeable and demonstrated on the Ashley products was durable, protectable and washable what excellent illustration on Ashley products thankyou Jeauvon my our lord bless you and all whom you come in contact with!

We had a very wonderful experience. The selection where amazing. We found exactly what we were looking for in minutes. Our, sale person Mirina was very charming and enthusiastic. She helped us throughout our transaction. And explained our options of delivering and financing.

Cody was very helpful and took the time to help us with all are needs and questions

Jeauvon was very patient, professional and very knowledgeable concerning all the furniture on the main floor and in the outlet area.

Store is nicely laid out, lots of options to look at and sales associates were friendly and helpful with any and all questions or concerns we had!

Our Sales Professional, Hayley and her manager Kyle were both friendly and knowledgeable about the inventory and protection plans. We will be back!

Cody met me when I first walked in the door. I was able to communicate just what I needed (new bed frame and mattress for my mother) and why, he immediately knew what to show me, worked with me to find exactly what would work, and got me in and out in under 40 minutes. He was quite friendly, and even compassionate as I told him our situation at home with needing one very soon (Mom fell, broke hip, got replacement, needs rehab before going home and old bed is too high) and needing that full install so things would be ready in time. He was just wonderful from start to finish, and I cannot wait to show Mom her new bed when it's all ready for her. Thank you, again, Cody, for today. You helped in more ways than you know.

The salesman Kyle was very professional and has integrity.

This Ashley location is really clean and well-organized. My husband and our two kids came to buy a couch and Jeauvon was extremely knowledgeable about each product we inquired about. He was very friendly, helpful, and prioritized us as we shopped and completed our sale. He wasn’t pushy at all and allowed us time to shop alone while remaining nearby when we had questions. I highly recommend this location for a smooth shopping experience.

Jeauvon WAS AMAZING. Outstanding customer service

Loved everything about our experience !!

Extremely helpful.

Very good experience, so simple and smooth.

Prices are too high

We would like to thank Cody for his amazing service! He was very polite, attentive, and helped us choose the perfect furniture for our needs. On top of that, he gave us a great discount, which was such a nice surprise. We are very happy with our purchase and the excellent customer service. We will definitely come back to this store again!

There are no bargains here.

Kyle was seriously awesome! Very professional and laid back. Made buying furniture super simple and painless! Me and my fiancée have been to a few Ashley Furniture locations and Kyle was the best! Definitely happy with his customer service!

Great friendly service easy check out process!

Excellent customer service!!

Very bad customer service never back to this location waiting for more than 45min and than cancelled my order pickup

Bought a new house and all the furniture from Ashley, noticed side table and entrance table damaged. Went to the store they said call on the number store does not help customer after sales their job is done. Now I am having email conversations with someone whom I don’t know and not interested in solving my case . There are strictly no returns, once it lands in your house you are stuck. When buying store was very inviting, when I am in need they just want me to go away… sad…

Purchasing the Atari 2-piece sleeper sectional was a breeze. Javon was extremely helpful and the sectional was exactly what we wanted.

Had an awesome experience with our salesman Cody at Ashley furniture! He was prompt, pleasant, gave us breathing room to look around, and when we were ready, was right there to help! He knew everything we needed, and helped us make a great purchase! Thank you Cody at Ashley Furniture! DocMJ

They left me alone to shop around, which I greatly appreciate. I found the perfect piece for my apartment

Cody, Javon and Kyle were extremely helpful. I returned multiple times before making my purchase and they were always helpful.

No follow through we ordered a couch and a table couch showed up today and nobody knows where the table is

Marina is very helpful and easy to work with

I was greeted as I walked in and asked what brought me in. I said I was looking for bar stools. I was told where to find them. I went up and found them but there were no prices on the ones I liked and no one to ask. When I was heading down to ask the sales person showed up. He answered all my questions and I decided to purchase. Maybe old school but he never introduced himself, thanked me for coming in or asked if there was anything else. Pretty robotic and no personality.

Makes me sad to leave this review. But I am beyond upset with what happened. I purchased two couches on a financial service card and a separate transaction for the recliner since we were unsure if it would fit in our living room. Once we got home and did measurements we saw we would not have room. The NEXT DAY, I went back to return the recliner and get the refund back on my debit card. They ended up screwing it up so bad that they took my payment of the recliner and put it toward the couches. I was told they would fix it and to call back in a week if I didn’t see the refund on my card. A week passes and nothing. I call them three times asking for a manager to call me back and never got a call back. Finally I called the fourth time and was lucky enough that the manager picked up the phone. Just to find out that they are unable to refund me or do anything with my payment that was sent to the financial service. They said I would have to call them and figure it out. So not only did they screw up everything, but they also expected me to clean up their mess essentially. I’m out over 1k due to this and will be very hesitant about returning now since this is how things are handled when they make a mistake.

Nope! Epic Fail.

Purchased a great office desk at a great price!

To begin with I would like to dedicate this review and the 5 stars to Jeauvon. He was so amazing at explaining the Tempur-Pedic mattresses for us. I had originally entered the store looking for a dresser I had seen online. Jeauvon approached us asking if we need it help and we ended up talking about a mattress, and yes his education on the mater was so good, we walked away with our new temper pedic bed. He also helped us get a good deal on the dresser I was originally looking for. Delivery was a week later, everything was so nice and pretty. unfortunately the base was defective, but again Jeauvon came thru and helped us fixed the problem. He is amazing at customer service and the products that Ashley has in store. Anyone reading this please go with him he is polite and very good spoken. Great job 👏 also we have been buying Ashley products and they are reliable and durable.

Marina she’s the best person you have in The Store Thanks to her I buy where I need

Great person to deal With … very happy

The salesperson Jeauvon Perry was incredibly helpful during my entire visit and I highly recommend him. I'm very pleased with my purchase.

Jeauvon was extremely knowledgeable and was able to answer all my questions. Excellent customer service and friendly. Purchased sofa, mattress, and bed set. Would come back.

We had a great experience at Ashley Outlet in Romeoville. We worked with Jeauvon who was extremely helpful. The whole process was seamless and we got exactly what we wanted for a price we could afford. We will be back!

Great products better prices and great service

Kristen was very helpful and knowledgeable.

This is the second time we’ve bought from Ashley’s Furniture. Great value, great prices and no pushy sales people. The buying process was fast and easy, thanks to “Scooby” our salesman. My furniture was in stock and available for delivery this week. Highly recommend.

I came from far to visit the Ashley Store today, upon arriving to the parking lot at 8:20pm. They closed their doors and turned off the lights. We approached the store to review the hours and it said they closed at 9:00pm. We turned back to the car and the two employees drove past us. This store doesn’t care about their customers.

Ended up waiting at the loading dock for nearly 2 hours just to pick up 2 chairs. The loading dock is covered in bird shit. Workers would not come out and give a time estimate. Expect to wait hours for any sized order.

He was very helpful and a pleasure to work with. Thank you Kyle👍🏼

On May 19, I went to the store to look at bed frames, and the store prices were actually 20% higher than online. Although the staff was nice and told me about a 20% discount, it just brought the price down to match the online price. I bought a king-size panel bed, priced at $1,050 in-store, while it was only $750 online. The most outrageous part was that they charged me $450 for the bed’s foundation. Such an absurd price. Moreover, without clearly informing me, they added a $400 protection plan. The good thing is, the next day I called the store to cancel the order, and the staff asked me how much I wanted for the foundation, offered a price match, and canceled the protection plan. The after-sales service was decent, but I’m dissatisfied that they didn’t inform me about the price details and the protection plan upfront. Be aware that outlet prices aren’t much cheaper than online.

Jeauvon was wonderful! He was very helpful and courteous. He made my experience very pleasant.

Outstanding customer service

Poor I buy a bedroom dresser When I open the boxes the dresser come incomplete. No mirror , so go back to the store and the want me sale the mirror separately.🤮🤮 And the sale person Mr.CRISTIAAN WILLIAMS Sale to me PROTECTION PLAN , with no inf. To me he just add to the BILL 💵

Cody was very helpful and I bought the perfect patio sofa for my space.

Jeauvon was in tune to what I wanted. He was very helpful explaining all the questions I had.

Went to Ashley's to look for a bedroom set and found several that my wife and I really liked. After some comparison and help from fantastic employee Mr. J Perry we were able to decide on a set, match up some floor model clearance pieces, and finalize the deal all in one trip. In the end we spent much less than I thought we would for a set that makes my wife and I happy. The selection of pieces and sets was expansive and the staff was wonderful to work with. I would recommend this location to anyone looking for furniture and I would especially recommend finding Mr. J Perry as an employee who will do what he can to make sure you leave happy!

Sales person was extremely helpful in locating the furniture piece we wanted!

Once we were in the store we were greeted by the manager. We told him what we wanted and 2 hours later we were all set! It surprised me how knowledgeable this young man was about all the products in the store! We let him know we were on a budget and he took care of us! Over all we are real happy about our experience!

Joyce was an absolute pleasure to work with and made our experience as easy as possible with her knowledge and experience. Thank you Joyce! We will be highly recommending you! See you soon! 😊

Excellent service. If you ever visit please ask for Jeauvon. He's really the best NO CAP!!

Javon was very nice and helped me to find the perfect mattress!

Great experience working with Scooby!

Tried ordering online, was very difficult so called Romeoville store. The sales rep wA friendly, patient and extremely helpful. Saved me money & got me a faster delivery date than online.

Ordered a couch from Joyce, sale was smooth and seemless. Delivery date was missed, on the 4/4, Cesar promptly arranged a new delivery for 4/5 on 4/4, couch was delivered by the target window, however, the couch contains bedbugs that have infested the carpet in my home. The pest control company has confirmed it is infested. Corporate is refusing to do anything about the issue, not even offering an exchange, or a return. The number in the email pictured does not work, there is no resolution, only stone walling, the people at the customer service number have no supervisor after 5PM, they say they are going to call back, or exchange the couch than just hang up. The response from the owner of the company seems to only be to save face to avoid potential backlash on the public end.

I came in a few days ago and really liked a few pieces from their clearance floor. I ended up walking out without purchasing to explore other options. I called last night 2 hours before they closed to see if the items were still available and the manager named "Scooby" (amazing name) told me to come in and he would take care of me. I hopped on my bike and flew down before closing and he was so great to work with. I ended up buying the bed and nightstand I originally wanted but unfortunately the sofa was taken so he made me an amazing deal for the same one but in new status and not floor set clearance (which is what I wanted originally) I definitely recommend their furniture as I've purchased from them in the past but I also recommend working with Scooby as he was so easy and pleasant to work with. And he's a biker as well! Love that!

I love this furniture shop. They really know how to display their furniture in an appealing way. I found our salesperson and manager quite personable and helpful. I would definitely come back here.

I walked in early Monday morning and was met by Jeauvon Perry. He was very friendly and helpful as we walked through the store looking at all the different furniture. He offered incredible deals and was also very patient and knowledgeable throughout the entire visit. The whole experience was above and beyond my expectations!

Sales staff, Cody, was super helpful, and the price was cheaper than the same unit I saw at another store.

Customer service in the beginning was great. After I️ bought the couch and it was damage it’s been down hill from there. Went back to get a replacement for the damaged pieces. The girl at the warehouse desk was completely rude. And I️ ended up with the wrong piece.

Horrible experience! A huge rip off. Don't be fooled of the word OUTLET that's supposed to be cheaper. Outlet prices are actually much higher compared to their online store. I bought a pair of bar stools for $149 EACH at their store while online they were 2 for only $180. They don't match prices. Poor coordination between their sales and dispatch team upon pick up. I sent my hubby to pickup the orders but they didn't authorized him. I called and I was told to add him in the authorized list and provide my ID. In order to do that, I need to come, right? If i can come to provide my ID, then I can just pick it up myself!! Nonsense!! Who makes this policy? Can you shed a light?

Great. Marina was Great with customer service and Great personality

Very efficient, quick, polite

Quick, friendly and accurate service just as customer service should be. Thanks for being so professional.

Christiian was extremely helpful and worked with my budget and timeframe. I will definitely shop there again.

Very good service

Jeauvon was great! We are extremely happy with our experience. We didn’t feel hounded or rushed.

I had just moved into my new home, and I purchased a kitchen table/bench set and a beautiful cloud like living room set, I simply love my furniture and my two different deliveries teams were awesome, respectful and cleaned up behind themselves

The employees are efficient and gentle.

The sales people were great. Friendly. Also I need marina to call me want to order more.

I purchased an adjustable bed in December 2024. When I picked up the bed I was given the wrong power cord. I had to FedEx the power cord back to the Romeoville location where I purchased and requested they FedEx me the correct one. This process took a couple of weeks. I reached out to the store manager at the time Jim Passantino via email. I asked if he could issue me some sort of reimbursements for my inconvenience. Jim stated that I would be approved for a $250 check via mail. It is now April 5, 2025 and I still haven’t heard back from him on the status of where’s my check. He has given me the runaround via email going back and forth stating he will check the status. I would be careful with purchasing from Ashley furniture because if you have an issue and you need some sort of reimbursement, do not count on the managers, especially Jim because he’s not a man of his word and a liar. Jim is currently working at the Orland Park location.

Purchased a Kitchen set 6 days ago (3/29/2025 $1359.99+ tax). Price online for the same merchandise is nearly $200 less now (4/3/2025, $1179.99 + tax) and they will not honor their own price match 30 day guarantee. They also do not accept returns, interestingly enough, on products picked up by the customer. How convenient for them. Would have absolutely loved to do another $5,000 in business as we just bought a new house and need complete furniture since we have nearly nothing. but I'll shop elsewhere now. You should too. At least the product seems fairly well built.

Great service. Low pressure sales, friendly guy in the warehouse.

While a nice store prices are no different than a regular Ashley store

Marina and Cody were great to work with

Chris was my sales person, he showed Excellent professionalism. Close enough to give support yett allowed me the opportunity to browse. If he was unsure, he was honest and checked with a manager. I highly recommend both Chris and the location. After visiting 2 other locations, Romeoville definitely had the best selection and prices!

I had the worst shopping experience of my life shopping at this store. i walked around for about an hour picking out appliances, i pick everything out and then i proceeded to pay. once i paid the lady asked for my id, i said i didn't have one on me so she asked for a photo of my id, i then provided a photo of my id and she tells me she she wont be giving me any product today. Sam is her name and she was extremely unprofessional. One of the workers named cody stepped up and really tried to figure everything out for me, Cody was a great employee.

ZERO stars (it would not allow me to publish unless I chose at least one star). WARNING: Do NOT do business with Ashley unless prepared to get everything in writing as to what they will do if a problem is encountered when delivered. I am writing this to express my deep disappointment regarding our recent purchase and the lack of communication from Ashley Furniture. They assured me that I would hear back from from them regarding a complaint I had yesterday, yet I did not receive any follow-up. To add to my frustration, the information they provided to my husband during an earlier was even more concerning. Our furniture was delivered damaged. They insisted that the furniture we purchased was damaged before it was even loaded onto the delivery truck and that it was a “final sale”, making it non-returnable. However, at no point during our purchasing process were we informed that this was a final sale—it was not noted on our invoice, nor was it verbally communicated to us. Additionally, we spent a significant amount of time with the furniture before making our decision, and we did not notice any damage. Had we seen any, it would have raised concerns about the quality of the materials and whether they were prone to easy damage. Furthermore, when my husband inquired earlier about the availability of replacement pieces earlier today, you stated that none were in stock. However, when we were in the store trying to decide whether we wanted one chair or two, you mentioned that the same items were still available for sale, which contradicts that claim. This is both misleading and unacceptable. Due to these issues, I have reported this sale to the Better Business Bureau and shared my experience on multiple social media platforms. I work in the service industry myself and would never treat my customers in this manner. I find this situation completely unacceptable and expect immediate resolution. I’ve asked them to let us know how this will be addressed as soon as possible but have yet to find anyone willing to assist. I would NOT recommend purchasing anything from any ASHLEY furniture. I wish I would have read their reviews before making our purchase. Sub-par quality + absolutely THE WORST CUSTOMER SERVICE I’ve ever experienced. Thank you. Laurie

Sales person was very nice and very helpful.

I was presently surprised. Salesman new exactly what kind of small table lamp that I needed.

The store is very clean. Salesperson introduced himself when we came in and then allowed us to look without us feeling pressured. He was there to answer any questions that we had when we were ready to purchase.

Cody was very helpful and thorough and made the process so easy and smooth and not once pressured us into anything like many other place we’ve been at. We found exactly what we wanted and are very happy, will definitely be back! Please give Cody a raise.

First time going to Ashley outlet store, the associate that greed us was so helpful and friendly, he helps us out in ordering our sofa making sure we understood everything, Super happy with our purchase.

Great service Marina was so helpful in Helping us select furniture for our new home.

Great shopping experience. I really did not think I would find what I was looking for, but I did. Cody, my sales expert was extremely helpful. I appreciate knowledgeable and polite sales people.Thank you!

Great experience.

Excellent attention and beautiful things

Joyce was amazing! Kind, knowledgeable, extremely helpful and willing to help me find the best solution for me. The whole experience was fantastic

Cody in Romeoville in was amazing ! He was professional, efficient and provided the best service ! Thank you, Cody !

Poor customer service

Repeat customer! Cody was patient, knowledgeable and helpful. He went through all the details and made sure that I understood everything. I have been furniture shopping here twice and plan to return for my next furniture purchases.

I was so happy to walk in Ashley and see Jeauvon Perry smile had a bad experience over at Ashley in joliet decided to come to the one in Romeoville, and I'm very satisfied. Thank you

Excellent Experience!

Jeauvon was very helpful. Let us look around and would come check to see if we had questions or found what we liked.

Marina was amazing at assisting my fiance and I with furnishing almost our entire first home! We will definitely be coming back to her for help when we decide to finish updating all of our furniture.

I was at the lake in the Hills store and I bought the queen size sleigh bed last week but we also wanted it in a king size so your store representative looked around and he found one in Romeoville and I got to pay here without going to Romeoville, they sent a picture Everything was outstanding. All I did was take a little time. Thank you very much.

My salesperson, Marcie, is AWESOME. Whenever I need furniture, I think of Marcie/Ashley Furniture. I will continue to do business with Marcie/Ashley Furniture.

Great fast service.

They sold me the wrong item and refuse to refund or exchange

The sales person Aris in the store is an awesome person with very good qualities.

Beautiful selection and a great team! Aris is the best there is and is always so friendly and happy to help!

Joyce is very knowledgeable about the beds. She gave us lots of information to help us decide on which bed we needed. I give her an A+.

Aris was very kind, knowledgeable and helpful

The customer service was excellent which is VERY important to me. The staff were very welcoming!

My boyfriend and I were shopping for our first big furniture purchase. We purchased a sectional couch, dining table and dining chairs from Ashley. We worked with Aaron who was phenomenal to work with! Highly recommend working with him. He was professional, not pushy, and was informative when we asked questions. Definitely impressed all around with our Ashley furniture experience!

Brenda was very knowledgeable and efficient was a great experience

Super helpful! I have gotten furniture from this store for years now and every time I have received amazing help and guidance.

Quick

Went to Ashley Outlet in Romeoville to look for a couch. Spent hours looking for the one we really liked since they have a huge collection. Appreciated the fact that we were most of the time given the space and left on our own so we could take our time. When we finally had a shortlist of what we liked, we approached Cody who made finalizing our purchase easy. Cody helped us decide as he was very knowledgeable on the item/s we chose, very forthcoming with the pros and cons of our would be purchase and gave us options on payments. We will definitely be back for our other needs.

Our sales person Cody was great. Extremely knowledgeable and not pushy or annoying. He was very nice to deal with and he sold us two recliners. Thank you Cody for the help today.

Caution, when purchasing with this store, read every detail, don't assume they will cover important details like the lack of a return policy (as in, all items you take out of the store are not returnable) and get clarification on what items are gifts and what you will be charged for (i.e, they'll "get your (massively overpriced, even on sale) pillows, without clarifying that they are not also gifts*, but they do ease your concerns by expressing that if you have concerns rise about the purchase, you have up until 24 hrs before delivery for a cancellation, and it will be easy and complete (except it's not either, since I had to verify that the cancellation was compete after my wife had already gone through the process , which was not easy, and it was not complete because * the items that weren't clarified as purchased goods, couldn't be returned, per the policy that wasn't explained with any integrity or clarity). Don't get me wrong, the staff definitely engages with kill them with kindness tactics and great pitches, but they failed at covering the finer details (such as the lack of a return policy, and the over assurance that the cancellation policy, if needed would provide an out if for any reason we needed it (which it didn't), and the lack of clarity on what items were gifts and what items were purchased products) that have turned our experience sour. If you are looking to buy a mattress, save your self the agitation and go to costco, kirklands has the stearns and foster brand under their kirklands flag for under 40% the cost. And before the bot responds, they don't reach out till after you've given up trying to work with them and instead go the route of filling a complaint with the better business bureau, and then they still just drag their feet and tell you what they can't do...

Ian was great! Very knowledgeable on the products. I found exactly what I wanted and at a great price!

Walked in and met Omar, he made things simple and fast with giving us the best deal possible. Thank you so much!

Answered all my questions and it was quick to get everything done and scheduled for delivery

Aaron was fantastic Thank for all your time...🙏👍🙂

Marina was awesome, very helpful and such a sweetheart

The salesperson was very professional and helpful. She gave great customer service. I will be back.

Excellent product, sales service, responsive to questions

Our sales person was amazing! She knew lots about mattresses! She was funny and wonderful!!!

Very nice store with well done displays. Picked up the couch the next day.staff was friendly and helpfull.

Perfect place for all your furniture's

Good Selection, and decent prices.

Jeauvon Perry and Aaaron Duran are wonderful people to work with. They listened to our requirements did not engage in any high pressure sales tactics. Jeauvon went above and beyod and gave us a great deal on the dining table, and bar stools. We were able to swap out the chairs as we did not like the original chairs that came with the dining table. I highly recommend this location for high quality service, price, selection of products and clearance items. My wife and I will be back again to buy our sofa!

Joe was very helpful filled me in on the deals which is what sold me on the couches I went with.. gave me options for financing but I had saved money for the new couches so I didn’t need the financing and best part of all I took advantage of the insurance for the cleaning’s I have a one year old and 4 dogs so that will help first.. thanks Joe for making it super easy.. I also love that he introduced himself as we walked in then let us do our browsing and came back.. he wasn’t an overbearing salesman

Cody was extremely helpful and patient, definitely hire more people like Cody unlike the rest of the staff that made me feel unwelcome and as if I didn’t have money to buy furniture. Cody treated me with respect and super helpful and ended up selling 10k in furniture along with the credit card approved. Thanks Cody keep up your awesome customer service, shine bright unlike the rest.

Joyce was great helping get furniture for our home and rental property!

The service Aaron provided was Phenomenal! The process was quick and seamless, with the institution discount you can’t beat! One of the many reasons I will always choose The Romeoville Ashley Store. I’m an hour away, so you know it’s worth it!!

Call make a appointment for pick up after that been done come to pick up 2 box’s of my order I was told I have to wait 2 hour because of waiting time, what’s appointments for if I have to wait for it 2 hours, Would never buy from ashley again never

I've learned my lesson DO NOT buy anything from Ashley's Furniture. You will spend days on the phone with no solution, and you can't return anything they "gift" you. 😬 so yikes. Be sure to read all of the tiny prints on all the pages. And don't take anything out of the store, even the "gifts." You won't be able to return, and when you discover those gifts were actually not free, it's too late The only thing worth a star is that our sales person was kind. Go somewhere else. ***Respone to the (Owner) I am NOT spending more time on the phone with your business, you have our number call us let us return the "gifts" and it's will take down my review. Thank you.

Wonderful customer service. Best experience with Ashley by far.

The Romeoville Store and Outlet is a two level maze for someone like me, a bit directionally challenged. So I was grateful for Jeauvon’s professional curtesy’s in helping me review couches spread out throughout the two levels. He also carried his measuring tape, showed me pieces that were similar in look with significant constructive differences (like loose back cushions as opposed to those seen onto the backboards, or specially treated or washable fabrics). He saved me what could have been hours and, he was attentive to my babbling with commentary on choices I could make. I was happy with my experience and credit his sale to his focus on me. Nice guy. Knows his business!

Sales people were okay but they kept making mistakes on our invoice. Check your reciepts as they put down the wrong SKU 3 different times. The mattress guy was weird. Dark curly haired guy. Waaaay too pushy. He only showed us the tempurpedics despite us saying multiple times we didn't like them. Didn't even bother showing us any other option. We bought our bedframe from here and went down to MattressFirm like 10 mins away and got excellent service there. Bought our mattress there within 10 minutes. 2 mos later and we're extremely happy with our purchase.

Great customer service, transparency, and clean store.

They've always treated me with a lot of respect. great quality furniture. I'm recommending people. Will be there Friday to purchase a section.

Very friendly and helpful!

Omar was great! He went above and beyond for being a young guy we walked around for 20 min and none of the older salespeople even asked us if we needed help this kid was running his butt of helping us and another couple.

I would not recommend buying anything from this store. Watch your receipts and check your credit card statements. We purchased a ten thousand dollar tempedic mattress from them. We were told the sheet protectors and pillows were free. A couple days later, when preparing for delivery, we look at our receipt and see that they charged us for them. They also charged us for a warranty that we did not ask for and we're not told about. We're talking about $600. That's a lot of money. We could not get through to the store, but finally got through to someone in customer service who gave us a refund for those items only when i wanted to cancel the delivery. But then we see, there was a second charge on our credit card statement for $320. I do not know what it is for. Disputed with the brand new credit card we opened while making this purchase because we have no receipt for that amount. So obviously someone from the store ran a charge through on our credit without us knowing after we left. Theft.

I had the best experience w Brenda the sales person and Jim the manager. They bend over backwards to make me feel like the number one costumer. I will only buy at Ashley in Romeoville from now on. The costumer service is superb.

Easy to work with

Jeauvon was phenomenal. He listened, found what I wanted, and got me a deal. Will be back

The whole purchase and pick up experience is cold and unwelcoming. The sales representative and manager at this location were unfamiliar with their own tools and unable to assist us. We found a coffee table we liked on the Ashley website and visited this location to check it out in person or get some help. When we asked if it was available to view, the sales rep simply said no, and cannot open it to show it. We then asked to check for other nearby Ashley locations that might have it on display, but instead of helping, he rudely shouted, ‘Take it or leave it, no one else would have it on display,’ and walked away without listening to any further requests. We later checked the website ourselves and found that the table was indeed on display at the nearby Bolingbrook location, where we were welcomed and ultimately made our purchase. Since we needed the coffee table for our new year party, we agreed to pick it up from this location (awkward!). Pick up experience: Lady at the pick up counter was nothing but helping. Kept asking for the order number and my id. She could not locate the order as there was some issue with the process. I put up a smile, apologized for their system issue, inquired the issue, called the bollingbrook rep, co-ordinated the call between the lady and sales rep and got the issue fixed. Omg. All this for a coffee table! What an awful and cold experience. First, the sales team, manager, and pickup department had a terrible attitude, lacked patience to customer queries, ethics, openly displaying their frustrations toward customers (was it because they are working in new year eve?) Second, it’s shocking that the staff isn’t properly trained to use their own tools. If a customer can easily find this information on their own website, how is it that both the sales associate and manager lack such basic knowledge? At the end of the day, Ashley still made money. I have bought most of my furniture from Ashley until now. This would not be my first preference anymore.

Great, good communication and fast service

No pressure sale.. salespeople were exceptional..especially the young lady I had!

Spent over $4000 on furniture and had 2 items arrive that needed to be put together. Put one together and it was extremely difficult to assemble with parts not lining up. It also had fabric and arm rest flaws. Contacted the store and customer service and requested a refund on one of the items. Was told no. Even though we weren’t even requesting a refund on both, they kept saying we were out of luck. We’ve spend so much with y’all, and THIS is what we get? Ashley no more.

Experience was good. But the check out process and pickup of furniture took long.

Marina was an excellent salesperson. Prices were fair after comparing with other stores. Pleasant buying experience.

I was greeted at the door as I entered and my experience was GREAT.

Marina from the Bolingbrook, IL store was phenomenal! I was looking for a certain fabric/color sofa, and she helped me navigate the process without a hitch. What a Gem Marina is!! (P.S. I saved her number for future purchases!)

Great service. Had exactly what we were looking for. Comfy and rocks also. Recliner to match our other furniture. Very easy. Nice sales person. No pressure which means the most to us.

(Translated by Google) In the month of February 2024 I bought some armchairs, and when I went for them they were not giving me the ones I bought , but I had given a deposit of $100, I told them no, those armchairs are not the ones I looked at, nor did they give them to me! I asked for my deposit and until today, December 2024, they have not returned anything to me. I have called them 7 times and I have no idea how many times I have called them. I think I will have to sue for $100?! And let the aldermen know about this event, this is Robbery!! How many people has this happened to? Maybe they need further investigation?!!! (Original) En el mes de febrero 2024 compré unos sillones , y al ir por ellos no me estaban dando los que yo compré , pero yo había dado un depósito de 100$ , les dije no esos sillones no son dame los que yo miré , ni me los dieron! Pedí mi depósito y hasta el día de hoy diciembre 2024 , no me devuelven nada he hido 7 veces y no tengo cuanta de cuántas veces les he llamado , creo tendré que demandar por 100$ ?! Y dejarles saber a los alderman de este suceso esto es Robo !! A cuántas personas les ha pasado esto ? Talves necesitan una investigación más afondo ?!!!

Joe was extremely helpful and patient with our purchase. Would definitely go back and see him!

At Ashley warehouse for the Black Friday 75% off Clarence, the associate was fantastic. He’s a man and I just don’t know his name, but I hope that he gets a higher position or whatever his heart desires for his professionalism. I am adding another post, and message for the hospitality of the young salesman who sold me clearance table plus four chairs at Ashly Furniture Distribution Store. Kudos to the salesman who took out the time to help me very kind young fellow with a very kind personality character trait. I appreciate you, Ashley furniture For yourselves are at reasonable price for furniture needs. God bless you All. And I will advise the public to shop at Ashly Distribution store great sale prices. Hope Six

What a wonderful experience, when I walked in I was met at the door by Cody. He literally spent hours walking the store with me to get everything I needed, and within my budget. I would definitely recommend visiting the store for all your furniture needs and their great selection of clearance items at good prices.

Large selection. Excellent sales rep, Cody, was a pleasure to work with. Friendly, courteous, and helpful.

Came here to pick up a couch with my nephew. A line of car extended all the way down their truck parking lot. We have been waiting for 2 hours now. This is a joke. Where is the pride in your work.

I wanted to warn everyone! A few weeks ago I bought a three-piece electric sofa but the corner armchair didn't fit and it's still in the bottom unopened, when we wanted to return the armchair we found out that we can't return it even though we weren't informed about it when we bought it! So we have to pay for this armchair but it's standing unopened in our garage! Be careful with this company because they are impudent and don't inform the customer about basic matters! Honestly, I don't recommend it today even though for 20 years all our furniture comes from this company and this is the first time I've encountered such a case

We had a great experience in Romeoville! We had a bad experience in Schaumburg and Joe Ehmann turned it into a positive one. He went above and beyond, everyone from Marcy to the woman at pick up were fantastic. Romeoville will be out new Ashley store!!

I had a great experience at Ashley store in Romeoville, l had a exceptional young man his name was Omar ,who was the saleperson,very attentive in what l was looking for and helpful.I thank you for your help.

My wife and I had an amazing experience at Ashley. The salesman Javon went above and beyond to find what we wanted.

Omar was stellar!! Thanks for the quick service my dude!

Aaron knew his job well but it felt like I was at a car dealership. He was very knowledgeable of the products and took his time. Very good selection in the store

The sales experience was great. Our sales person Brenda Rosengarden was awesome and showed us many options. The experience would have been 5 stars but the person delivering our items to the car was not prompt. I sat in my car 15 minutes until I went in and asked someone if I was forgotten. It took another 15 minutes for my items to be brought down. A+ for Brenda!!!

Cesar, Marcy, and Jim were absolutely wonderful and accommodating to my issues. Maria from corporate did absolutely nothing to help the situation and I am still waiting on a callback from her and it’s been several days . If she is a supervisor she needs to be replaced asap!!!

Got some great deals? Brenda and manager very good!

Aaron was very helpful and great attitude

Everyone was awsome. Verry helpful. Will be coming back

Working with Ian was a blessing. He was very courteous, helpful, knowledgeable,, and worked hard to make sure we got exactly what we wanted. It took a lot of patience, and running around on his part, but I surely would ask for him the next time I go into the store for purchasing a new item. Big kudos for Ian.

Brenda was very helpful with my selection. She also honored the price that was online at Ashley.

Brenda was fantastic during our dining table purchase at Ashley! She was knowledgeable, patient, and helped us find the perfect table for our space. Her friendly and professional attitude made the process so easy. Thank you, Brenda!

Marcie was amazing! Very thorough and truly wanted to help me find the best fit for my home.

Awful experience at this location. We saw some sofas but was not sure to buy it yet .Aggressive sales rep XAVIER was very pushy, rude and when we were leaving he said “oh I was about to go talk to my manager but looks like guys were not serious about it” and said have the day you deserve. What makes you think we have time to drive all the way and not being serious! Leave the job if you don’t like it.

Xavier was very helpful and took his time explaining all our options.

Was going to purchase a rug and the manager of the store seemed pretty suspicious. I couldn’t just show my ID and Ashley card. They also needed to see a credit card or debit card, especially the last 3 numbers on the back. I understand just to see my name on the card, but also the security numbers on the back? Seems like a scam. Employees also trying to hit on customers. Overheard one of employee saying that she is married since she mention a husband. I paid off my card, don’t think I will be coming back.

Cody was very helpful, different styles of sectionals to choose from. Found and purchased sectional I have been looking online for weeks at this store today. Will update with photos when it is delivered.

We really liked our salesperson on the floor. Store manager came over and he was pushy on the protection plan we clearly didn’t want. But we liked our salesperson he was very helpful. Really like the couch we picked.

(Translated by Google) The place is big, has many options, very friendly staff. (Original) El lugar es grande, tiene muchas opciones, personal muy amable.

Showed me many options!

Great job Joe!

Greatest experience with Brenda!! She help us figure what we needed, and immediately understood what we were looking. Thank you!!’ We will enjoy the sofa. .

We declined the extra protection and the manager was extremely persistent. He kept trying to sell and sell. I understand that is his position but he should honor our decision. It was very uncomfortable.

Bought a great couch-Marcellena Sanchez was very helpful and nice.

Brenda was really a great help to us . She spent a lot of time with us , she was patient , courteous, caring , knowledgeable, and highly competent and compassionate, no high pressure at all. She is a hidden gem and we are happy we cut a deal with her . We will be back to buy more furniture . Thank you Brenda .

My salesman Cody immediately greeted me as soon as I walked into the store. He is knowledgeable of designing and very professional. I will definitely return to the store to purchase additional furniture for my family room and have Cody as my salesman.

Very patient! Not pushy and respectful of budget.

The showroom was much larger than we expected. The selection was amazing. Easily found what we were looking for and the check out process was fast and easy. Cody was extremely helpful and answered all our questions and appreciate his help.

Just purchased a couch set, one of the pieces came scratched and ceramic wrapped not even boxed not only that but one of the pieces was missing and I came to the store to see what solution I could get but instead I was dismissed and given a phone number that was claimed to be serviced 24 hrs but when I called I was not even attended. This furniture store seems to be like the type of place that doesn’t care about their customers they only care about selling not the quality or the basic services for their customers. Don’t waste your time or energy to look for their help they’ll only be attentive to get you out the door spending your money but turn their back on you when something isn’t right.

Marcie was very helpful

Our experience was very unpleasant and our sales ‘specialist’ Cody was very unprofessional. At first, Cody greeted us and showed us around the store. After we bought multiple items from the store, on delivery day, couple items were damaged. Our delivery person mislead us by saying, accept this delivery and talk to Ashley store about defects. Once we called Cody, he was unresponsive and wouldn’t answer our phone calls. We finally found an 800 number and got ahold of someone in the service/parts department and they’re working on our issue. The process will take several weeks to be resolved and here we are, left with damaged merchandise in our home. Even though, Cody assured us of the quality and mentioned on several occasions to call him if we have issues. I recommend to stay away from this store and not deal with Cody at any cost. He wants to secure a sale and then leave his clients on their own. Very unprofessional.

Cody was great over the phone and was really helpful in the buying process

The person who helped me was called XAVIER ALONSO, very kind and very attentive 😊

Salesperson we had was great and was able to answer all our questions about the furniture we purchased.

Excellent customer service by Cody, he was knowledgeable, efficient and patient. Thank you Cody for making it such an easy experience for us, he helped us find everything we were looking for and at a great price!

Never shopping with this place again never. They give us the runaround. Purchase the vet frame and they give us missing parts. And I went there back and they said they cannot do nothing.

Super selection of furniture and accessories. Clearance on second floor

Cody is great salesman

My salesman Joe was great. He was friendly, knowledgeable and answered all of my questions. He gave me space to look around and did not hover. The store had a large selection of beautiful furniture to choose from. I bought a sofa, two side chairs and two end tables. I will definitely go back to Ashley Furniture.

Oh my goodness, what a great experience! Our salesman named Cody was the best ever!!! He was gracious, professional and very attentive. We felt so comfortable with him, and best of all he didn’t hound us or follow us around like a lot of obnoxious salesmen do. Great job Cody! You’re employee of the year to me!

Went in last Saturday to look around and purchase a couch. Not the best experience, could have been better. I hope management offers updated classes to salespeople because the one my boyfriend and I got (Aaron) only spoke to my boyfriend. It was like I was invisible for the most part. I mean like zero eye contact, he only addressed my boyfriend, etc. It was pretty funny considering I had half of the decision of our purchase, and we ended up going to the Naperville store at my encouragement. Noelle (at the Naperville store) was delightful and got our business (within the hour) because she talked to both of us and didn't over shadow us. Big difference between the two stores and staff. Hope this can be improved for your next customers. Not sure if this was an off day, but women are people too.

Brenda was wonderful!!

I went in to find a couch for my new house and Cody was so helpful! Of course I spotted one they were just putting out and he found the price and all of matching pieces to go with it. I was out of there and loaded up in half the time I set aside. Thank you so much for such a great experience and making the hassle of moving easier.

This Ashley outlet has the largest collection of ashley furniture's and gives the best deal. Happy Shopping..! Brenda was the sales person and helped me male the right selection. She understood my requirements for furnishing an open floor plan and suggested to fit that plan!

Both my husband and I were using a cane to help us walk and we wanted to go upstairs but the elevator was out of service so we had to climb the stairs. The salesperson around. We had to search for one downstairs. Finally got one and she was nice . We waited a long time at the dock to receive our bedroom chest. Very disappointed with Ashley.

Our experience was pleasant. We didn't feel rushed nor pushed. The manager is present and works with the staff. Joe was so patient with us and gave us time to make the decision best for us. We will be back and be asking for Joe again. Thanks again! A picture of the beautiful piece we picked out ! - Jen and Nick

Sales department was excellent and so were the price's. My wife and I would highly recommend Ashley Store + Outlet.

Came to pick up my furniture on a Saturday at 12:50pm waited almost two hours get my order brought to the door. They only have one person working and we had to wait because associate was on lunch. Wait time is ridiculous they really need to staff their loading area better during the weekends! Or at least leave something up stating break times/hours and tell costumers at time of purchase.

Garbage establisment. Bought an expensive frame, which had to be ordered since they did not have the exact frame in stock at moment and delivered and assembled in our home. Then, the tech who assembled it scratched a huge circle on the footboard because he couldn't get the handle back out (from the inside?) 😂 Went to the store, management stated they can't help us because"we don't deal with complaints at the store floor" (which is funny because this is the same store we went in, payed at, had a horrible expierence with the inattentive salesman Cody Faille, and waited well over +30 minutes to load other furniture we purchased) but managers dont handle complaints? What do they do than. So hilarious. 😂 So we had to speak to corporate who reorderd the damage pieces to be delivered and assembled Sept 17th. Which the driver "Freddie) marked as completed delivery and never showed up with the new piece. Been going back fourth with garbage customer service and we're stated tech will have to come another day to fix it. How is a technician supposes to come replace a drawer that was NEVER delivered? DO NOT GIVE THIS PLACE A SINGLE DOLLAR. They really don't deserve it. Horrible expierence from beginning to end. H-O-R-R-I-B-L-E

Horrible customer service. Purchase table a week ago and still no delivery. Every time I call I have to explain the same thing over and over again. Will never buy here again!

WARNING: DON'T USE THEIR FINANCING. This store uses predatory lending practices. After I financed furniture from here, I logged into my account and found they charged me hundreds of dollars in "promo" fees for their 0% 18 month financing (a lie). I have no way to dispute the fees because they put it in the fine print. Also, DON'T BUY THEIR WARRANTY. Another rip-off. For a stain on my sectional, I called and called and no one ever came.

I Had a great experience I will always return to this store for future purchases

Sales and manager were attentive, knowledgeable and helpful. I recommend them to anyone looking for furniture.

Cody and Brenda are very helpful and nice!

Horrible customer service ordered and paid for furniture. Drove an hour and a half and no one could load or give us our order. Canceled order. Very disappointed and upset! Do not waste your time or gas going to this store

BRENDA very helpful. Knows her brand

Aaron was wonderful to work with. There was no pressure and he even helped with things that I didn’t even know was possible.

I went to the store looking for a new bedroom. Cody approached me and my husband trying to help us, he was very helpful and very patient. I really want to thank him for putting the effort to help us.

Great customer service

Marcie was amazing. Very attentive, she offered my Mom a wheelchair after noticing it's a big showroom and didn't want to overwhelm her with walking. Very detailed with the different pieces.

Got a text confirming my order pickup was scheduled for Sunday. When I came to the store, I was told they don't allow pickups on Sundays/Mondays. No mention of this anywhere on their website.

Very nice and clean. Didn’t end up purchasing anything but they had some good deals going on!

good experience

My salesman Cody was simply phenomenal! He patiently answered all of my questions and waited as I changed my mind at least 6 times before finally settling on the first sectional he showed me. If and when I’m looking for more furniture i’ll buy from Ashley and absolutely have Cody as my salesman.

I have never been to a store where one of the store members chase me down and (after I indicated I didn’t need help) then threw some German phrase at me, then told me to “be careful” in a more menacing tone. Clearly the store has aggressive sales techniques, which I do not appreciate and if they don’t get their own way, they are not pleasant to deal with. On top of that, the prices are not a retail outlet price level. I think you can get some quality for cheaper elsewhere. Avoid all costs.

Aaron is a great rep for Ashley. He was able to guide Bruce and I through the selection and buying process gracefully! I will shop there again!

Ashley Homestore in Romeoville had exactly the couch I wanted. My sales person, Aaron Durand, was super helpful, funny and patient. I feel like I got a really great deal and am planning my return trip.

Joe is the man! Helped me out with everything I needed and more

Brenda is a great asset to this location. Her flair for interior design really helped us think beyond our immediate purchase and more about how we wanted to design our living space. Brenda asked questions to help her get a better understanding of us as a couple and our family, and it helped give her ideas that appealed to both of us. We are definitely consulting Brenda for all our design needs. She has a personality to match and is really easy to talk to. Thank you Brenda!

Worst customer service ever. Change delivery date without telling you. Don’t show up on reschedule. Don’t answer phone. Manager won’t talk to you.

Tony was great! He was super easy to talk to and remained so professional with my indecisiveness. Helped me with many options, and in the end I walked away with something I thought I would never own. Thanks Tony, will definitely be coming back because of you.

Great service, Brenda and James are amazing in what they do! Brenda thank you for your honest advise and great customer service! My dad is very happy his birthday gift! Glad I listed to Brenda and made the best choice for my father ! He better have fun with his recliner ! U guys are the best ! Best wishes ! From Ulyana and Mila :)

Aaron was informative yet respectful of our space; we were very pleased with how helpful he was for our purchase.

Aaron was informative yet respectful of our space; he was great to work with!

We went to Ashley after already having picked out furniture and paid for out at a competitor, who's not going to be able to deliver in our time frame despite saying they could. Brenda at Ashley was so welcoming from the moment we stepped in, from bedroom sets, to tables, to couches, to mattresses. She asked us questions to get to know us and the type of mattress we needed. She has our vote for any furniture needs!

Marcy was an incredible no pressure sales professional! The selection was outstanding and the prices were very competitive. Overall, a great experience!

Really nice

If you're considering buying any product from Ashley, think twice. I’ve been trying to replace a peeling table and a mattress with a manufacturing defect since March 2024. Despite opening multiple requests and having two technical visits, nothing has been resolved. I even purchased an extended warranty for coverage. This has been the worst experience of my life.

Love their products! We have bought many things from Ashley as they have amazing looks and quality products.

Sergio was very helpful and better yet I found exactly what I was looking for.

Great customer service from our sales rep Cody

The manager that can hardly talk was very unprofessional. Wrong prices were given and when I said to cancel everything he started laughing. Everyone there needs better training. Never stepping foot in there again.

Very bad place to deliver. Had a drop trailer on Friday at 8am by APPT and supposed to be empty on Saturday at 8am. Today is Tuesday and still no chages. TRUCKERS DO NOT WASTE YOUR TIME!!!

Sergio was great and very knowledgeable! Showed me the best valued peices for my budget and wasn't pushy or try to over sell me stuff I didn't need. Sergio is a great guy to work with and the Romeoville location overall was a great experience!

Good experience. Just surprised that we ordered two end tables from the warehouse and delivery on 7/16. If we order it on line it comes 7/12. We also ordered a rug to be delivered. Strange that you ask for my email and phone. However we will not get any notice as to when it will be delivered. They said it will just show up at our door in a week or two. You need a mode foe notification

Our salesperson Joe Ehmann was great! He was able to match a competitor’s price. Friendly, fast service. Will shop at Ashley Furniture again.

Great furniture with excellent quality and price!

Great prices with clearance furniture! Good selection

Cody and Brenda were such an amazing team with helping me find my new home items and also gave good suggestions. I really appreciated their focus , time and patience they had with me . I recommend Ashley’s Furniture and I can’t wait to go back and get more.

Jeff, one of the store managers, was friendly and helpful with our purchase! Definitely will be back at the Romeoville Ashley store and outlet.

Ashley Furniture is the worst!! If I could give 0 stars I would. We bought a couch with the protection plan. The day before our furniture was to be delivered I was told that the ottoman would be delivered at a later date which was fine. The day of our delivery I was surprised that they had the ottoman and when they brought it in I said that it smelled really bad and that I didn’t want it ( it smelled really musty). The driver said oh that’s cuz it’s new and I said no I don’t want it. Then I was told I had to take it and I reluctantly did. Come to find out my ottoman was covered in mold. Gross! Then the protection plan (who is GBS) is the worst thing ever! I put in a claim for a tear in my couch and that part of the couch was drooping and they denied my claim saying that they don’t cover tears or droopiness, even though I have the paperwork that says they do cover that. I asked what do you cover and they couldn’t tell me. Please spend your money at a different furniture store and do not buy the protection plan from GBS. They are a joke. I’m so upset that we wasted our money on 2 companies that don’t care about their customers.

The selection is priced to please different spending levels. The store manager was pleasant and helpful (I did not get his name). I will continue to shop at Ashley Outlet.

Our sales associate today was professional, friendly and mostly supportive and working with us to get the deal we were looking for our basement. We bought sectional sofa. Very happy with our purchase, would definitely recommend this store and associates working there. Quality and price for product is reasonable. Delivery timeline could be better.

Very helpful, and knowledgeable of furniture's design. Saved us money

Sale lady Brenda Rosengarden didn’t know much about anything we ask so many questions and she could not answer them but was very pushy for us to buy furniture wish we had someone else because we had to do all the work by looking up on ashley web page we should of got her commission on the sale but I would say the furniture seem nice we will see when it come in

The ordered an item and it is not ready on the day they said it would. Called to speak to someone, I was on hold so long that I just had to hang up.

Purchased my bedroom set from here. Sergio was fantastic at assisting me with the sale. This is the place to go if you are ever in the market for new furniture.

Very nice people to do business with. Thanks Cody!

Rare swamp. Never buy the anything... They will decieve you

Сrappy overpriced beds

Received excellent service from Sergio, Salesman. Very knowledgeable on merchandise purchased. Provided all necessary information such as warranty, delivery fees and customer satisfaction policy.

Great experience buying furniture here. Not so great delivery. I ordered a sleeper-sofa rocker/recliner and end table to freshen up my family room and to have a space for my mother in law to sleep when she comes to visit. The company delivered the wrong chair. The delivery guy was rude about it when I pointed it out and said it’s not his problem, it’s my problem. So I called customer service and couldn’t get hold of a person, but I sawI can text customer service so I did that. I can guarantee I was texting a robot. Responses were so slow. Then I’m told i will have to wait 3 weeks to get the chair swapped out. My mother in law will have been here and gone back home before I get the right chair. It’s very frustrating. No compensation for sending the wrong chair, just a long wait for what will hopefully be the right chair. I’m not happy with the experience I’m having with Ashley.

***I noticed they only respond to the positive reviews-let's see if they respond to mine*** I visited the Bolingbrook outlet & showroom looking to get a couch and loveseat with a specific need of getting something I liked but needed to choose something with the earliest in stock availability. Salesperson helped pick out and researched choices with the specific instructions of delivery dates guaranteed by specific dates (in stock with 10 days out). Gave her all the info, my DL, she filled out the necessary paperwork, I paid, and we were all set. Not the case at all. I waited around for them to show-no dice. They were a no call no show. I called the Customer Service - they out me in an extended hold, said they spoke to store manager and he said the order was CANCELLED because the Salesperson didn't complete some step necessary on their end. They CANCELLED the order-OF COURSE KEPT MY MONEY-NEVER CALLED ME WITH ANY EXPLANATION OR FOLLOW UP. I had to chase answers. I am a first time customer and this has so far been a horrible experience. I was told "There is nothing we can do, we can place the order again, and it won't be available to deliver for another TWO WEEKS." The Store Manager was supposed to call me the next day, as told to me by the Customer Service Representative, no call received. No email received. I suppose since my order wasn't $10,000 + I am not worth the trouble on their end. ***To the Ashley group, if you are interested in making a positive recovery, feel free to respond to this review with instructions on who to get in touch with that can actually do so. ***EDIT-06/25 Items were delivered. STILL no response from the company. Store Manager promised a reduction on the invoice for the troubles. Never happened, no email, no call back. Nothing. The Ashley group responds to the positive reviews - not any negative reviews and make no positive recovery on their mistakes or what is promised as attempted compensation (that I had to ask for-they promised - I had to chase it-I and ultimately it was ours just to appease me to leave the store). Ashley Furniture- Feel free to contact and respond back with the best way to get ahold of someone that cares. I'll continue to update until the matter is satisfied and completed.

Aaron the representative found discounts that saved money for me

Jeff was very helpful and patient throughout the process.

Aaron Durand was exceptional in helping us select and order our new furniture.

I purchased a 5 year protection plan from Ashley Romeoville in 2019. I was given a voucher stating the money I spent on the plan could be used as a credit towards a future purchase if unused. They called it their "No Use No Lose Promise". I recently went back to the same store to buy new furniture. When I asked my salesperson about the credit, he couldn't find the purchase on my account and said the store didn't offer that type of plan 5 years ago. I sent him photos the next day of my receipts and the credit voucher. He ended up finding the plan on my account but said the store's protection plan had changed and they wouldn't honor my voucher. I contacted corporate. They said they don't handle local voucher issues. I sent a review directly to the store. Zero response.

After going to every furniture store in the area, my experience at the Ashley Outlet Store was above the rest. The showroom is well lit and bright, unlike most furniture stores. It made it easier to see the actual color of everything. The selection was huge compared to most stores. And after explaining to the person who greeted me, who happened to be the manager, what I was looking for, he took me to a living room set that was perfect. As soon as I saw it, I knew it was exactly what I was looking for. The size, design and style, and color were all spot on!!! I had been to 6 other furniture stores. And i couldn’t find anything. I was really getting discouraged. But my experience was so easy and pleasant. No hardcore sales pitch. He listened to me when I explained what I wanted. And it was so easy and fast, that I decided o had time to look at the area rugs since I was there, and got one of those too! I was approved for 0% financing. And the furniture is going to arrive in the same week! I’m beyond thrilled at how easy and fast and pressure free the entire experience was. And with the sale, this living room set is going to cost me half of what another store had that I was considering! What a huge win all around!!!

Fantastic experience! Rayna is amazing, and John the manager is too! We go there specifically for those two.

Nice

Cody was very helpful and showed me how exactly what I was looking for. He was very thorough in helping through the complete process. My second purchase at Ashley. Highly recommend.

Aaron was very helpful and the store was clean. Great deals all around. I would definitely recommend the Romeoville location to anyone looking to upgrade their home.

If you have the opportunity to go someplace else, please do. The level of customer service and communication at this place is nonexistent. I ordered a sofa in February and now its May and I still done have it. I have called the location and visited several times and no one has returned my call yet. My right mind tells to cancel my order and my credit card with them. I think I have been more than patient and respectful. I will not recommend anyone shop here at all.

Went to Ashley for a new mattres!! Salesman very knowledgeable, very helpfull and friendly. I'm very happy with my purchase, have done business with Ashley before and have been greatly satisfied.

Buying the products was great Brenda was fantastic helped us all along the way, now I can’t get my furniture delivery scheduled

Seriously, you are not going to provide what was shown because it was on clearance. This is the response I received with a shrug of the shoulders. Yes, this really happened! We purchased the item because it checked the boxes on what we wanted for our outdoor patio. The patio set had 6 decorative pillows, what was provided was only 3! When asked the response was, it was on clearance, so there is 3 now. Asked to speak to a manager, the sales person said “he doesn’t want to speak to you”. Nope no Customer care there, then went to look for him and let him know. He really didn’t care, he was unconcerned. As a matter of fact, the entire staff had this attitude because they had my money so what does it matter now. Was able to locate one pillow. But will not get tired of repeating this experience.

Tim was great!!! He answered any question I had and gave great ideas. Was always around when I needed him and didn’t hover. Will definitely be back.

Joe was a big help in assisting us with our indecisive searching!!

Their delivery routinely causes damages. We’re just another example. Look at the other reviews and don’t trust them with your investment! They can’t even admit when they mess up or make it right!

(Translated by Google) It was incredible!! I was very satisfied (Original) Fue increíble!! Quede muy satisfecha

Sergio was amazing!! He listened to what we needed and explained everything!! He was very informative!! My wife and I couldn’t have asked for a better person to help us in the process of buying furniture! Thank you

We have shopped here and other Ashley stores and have been pleased with the associates and customer service. We will continue shopping here.

Joe was the absolute best! He was very nice and patient with us during our shopping/purchasing experience.

I wish I can give the negative reviews for this store especially. we were looking for new furniture and went to couple furniture stores. All the store we went sales person were helpful and answered all the question we had, some were very informative but this store in particular was a worst from any of the stores we went a terrible experience. Sales team here were rude and wasn’t able to help us.Other than Xavier It felt that people working there were not interested in there work it’s was just there were on there phones and we were interrupting them …

I had a great time at the Romeoville Ashley store I met Brenda rosengarden it was like talking to a old friend from school she bought back some nice old memories from my child hood days with my mom thank you for your smiley face and the time you took without rushing me and my sister it was truly appreciated

Had a Great sales rep named Rayna. Our kitchen set has a crack in it. We thought we were getting a new one No he didn’t say anything Rayna said she’s going to take care of it though. Beautiful furniture great prices!

The experience was awesome. Joe was our salesperson and he was very knowledgeable and helpful on recommendations on what we purchased.

Saw what I wanted on line, found the table in the store and bought it without a second thought!

Joe provided top notch customer service

The salesman was very helpful. Made it easy to do business

This was my first visit to Ashley’s furniture outlet. I was greeted by Xavier and he helped me find all the different things I was looking for. He even showed me some other things that I ended up buying in addition to what I went there for. He was very personable, and knowledgeable. I will definitely be going to the outlet store again!

Nice furniture. My only issue with all furniture stores, including this one, is why the salespeople follow you around and/or converge on you like you're at a used car lot?! The furniture is new. I know what I came to look for. It made me feel like they are trying to get over on me. I mean! No one has driven the couches around and gotten in an accident, right? Like, do I have to ask, " Show me the couch fax?!" In all seriousness, it was fine. I do wish they had a sample of what they sold online in the actual store. We bought a nightstand, but when we got it it was smaller than what we expected. We kept it, though.

Great customer service!

Jeff was very helpful & patient with us. Thank you Jeff, and thank you Ashley for having a great employee.

Super nice selection, Tim was very kind and helpful, will deff be going back to this location for future furniture!

Very helpful staff

Absolutely a great experience!!! Thank you Tim for your help.

Sergio is the greatest. We had the best experience at the Ashley store. We have purchased several times from Sergio and every time is great. We will continue to shop at Ashley and always with Sergio

They were great to work with as always.

John and Xavier were a great help in getting us some new furniture. The selection was great and the prices were fantastic.

Sergio was fantastic to work with and made the experience wonderful!!!

Great experience with purchase today andhegaeusagrea discount.

Attentive service, sale prices, and good quality furniture make for a good experience.

This place is a joke we went there Saturday and we told the salesman when we are ready we would come get him he kept following us and when I told him to stop he said he it's his store he can do that I said when did I change your name to Ashley his name I believe was Darren he wouldn't tell me so i called the cops and of course cops said there nothing they can do I will never go back to that store again the guy is tall with black hair and glasses and Mexican.

The Ashley was incredible, met my needs and requests. I was 100% satisfied with the quality, pricing, and superb customer service

Wasn't there to buy anything, just look around. Then we met Joe! He spotted us looking at mattresses and gave us the low down on the best mattress they carried. Next thing I know, we own a $5300 bed. That guy is good!!! Joking aside, Joe is very nice with a great personality who knows his product. Best impulse buy ever!!!

Working with Joe at the Romeoville location was amazing! I gave him a clear description of what I needed, he listened to what I wanted and gave me wonderful options that met my needs. I can’t wait for my new family room furniture and will absolutely work with him again and recommend him to others!

The sales associate Brenda was awesome. She was very informative and professional. Tim was very helpful with making our mattress selection. They both made furniture shopping a great experience. They took great care of us.

Excellent Custumer service with a great price with good quality

We were here 8 years ago. Bought a trailer full of items. Obviously styles have changed. No real marked clearance prices. Upstairs not organized or even assembled fully. Furniture set partially assembled. Prices not that great. Probably due to inflation. Nobody addressed us once. I know it's an outlet store. Just so downhill from that last time

Sergio was a wonderful salesman. There was not what I was looking for on the floor but he was able to show me pieces very comparable so I would feel comfortable ordering what I really wanted.

Sergio is a gem. So kind and personal. We bought some dressers & night stands and cant wait to pick them up!

Good experience

What started out as bad customer service with the delivery scheduling turned into great customer service. I spoke with the manager of this location who was able to work with me on the delivery.

We stopped in to take a quick look for a bed frame. We were just browsing and Dwayne checked in on us. We explained what we had in mind and he showed us what he thought we wanted and happened to be right. We browsed for a bit but came back to what ended up being perfect. John was also very helpful. Definitely be back for more.

Brenda and Javier are the best. They were very helpful and knowledgeable.

Tim was wonderful and so helpful! Great price on great furniture! Highly recommend!

Had a great experience with Brenda

Joe is. Friendly and knowledgeable salesman made the process seamless my daughter left with a beautiful bed.

I bought furniture from Ashley a few years ago and love every piece that I got. I just decided today to add an end table that I originally did not get and was lucky that actually Brenda and Amber found an end table im clearance that EXACTLY matched my set. I probably will go back and order a desk too that I'm looking at. Brenda and Amber were most helpful and accommodating. Could have not asked for a better experience shopping at Ashley. Thank you Brenda and Amber!

Recently purchased some bedroom furniture at Ashley in Romeoville. Aaron was very helpful in the buying process. Delivery was on time with no issues!

Great customer service!!

Rayna and Tim were very helpful and patient. We were able to purchase a new much needed mattress. Service was great

Great experience. Xavier was courteous and helpful. Wasn’t pushing at all and I appreciate that from a sales representative. Would highly recommend. 👍🏽

Bought a couch here and Ranya F. was AMAZING! She was not only well educated on what items they had that fit what I needed, but she was so kind and personable. She made the experience easy, professional, and fun! Glad I came here after having a horrible experiences elsewhere. Ranya restored my faith in furniture stores and their sales people!

Unless you want to buy "lightly used" show room furniture or you're curious how well something might hold up there is no need to make it out here. going to any Ashley store will suffice.

Great experience and no pressure from the sales team. Sergio was so helpful

Ranya was a huge help the second we walked in the door! Super bubbly and polite, loved it! She let us walk around and browse on our own, which I loved! I felt like we were not being rushed at all. Ranya was great! Keep up the great work and keep your positive attitude!

Nice place to buy furniture. Great staff, but if you're planning to use 60 months 0 APR financing, this only applies to zero discount item. Any discount the stores offers can't be financing for 60 months. The same for clearance item. Only in full prices furniture

Brenda was great and helped me pick out a good furniture set for my new home!!

Our sales team was so helpful! We found the perfect couch.

Was at Ashley furniture in Romeoville today. Had wonderful service from Brenda. She is ready to handle any of your furniture needs. Make sure you ask for her.

Xavier was great. Follow through on everything. We will be back

We had a wonderful experience buying furniture for our new home at this location. Sergio Gomez was very helpful and answered all of our questions efficiently. He was very patient and respectful and we felt very at ease. We plan on returning for more items that we will need for our new home and will definitely be going back to Sergio!

Had a great experience tonight buying our couch. Duane took his time with us and helped us make some choices based on what makes the most sense for us. Would highly recommend.

Tim was very helpful and not pushy in anyway. He let us walk thru the store and look at our own pace and checked on us as we made our way thru the store.

The experience was very satisfying. The sales person was a pleasure to work with thank for your help

Dwayne did an amazing job, friendly & professional and very knowledgeable

Joe sold us our new shelving which will be delivered tomorrow. He was very helpful and answered all my questions. I would definitely ask for him again if I need to do another purchase.

The salesman was very helpful & pleasant to work with. Would definitely shop there again.

The sales people and managers are liars and will say whatever a customer wants to hear to make a sale. My husband I went in to look for sofas for our new place and we made it clear to the sales man that we were only interested in sofas that were ready for immediate delivery (2-3 weeks). We saw the Lombardia sofa and loveseat and liked them. The sales person helping us told us that those pieces were both in stock and ready to be delivered on February 10th. Him and the manager reassured us that they would be delivered on time. We paid in full for both (about $2500). In the meantime we set a moving date, rented a Uhaul, and began the process to move thinking we would at least have sofas. On Feb 8th we got a call from Heather saying the “truck is broken so our sofas are delayed”. We thought okay no big deal, a broken truck means 1-2 days delay right? No. Apparently Ashley furniture only has 1 truck so our delivery was pushed till February 27th which makes no sense. We called and spoke with Heather and after a lot of back and forth she told us our sofas would be delivered on February 16th. We decided ok things happened and pushed our move in date. Today, on Feb 13th we get another call from Ashley and this time we’re told that no the trucks aren’t broken but our sofa is on back order. This is beyond ridiculous and at this point it’s clear they’ll say whatever they want to make a sale. After arguing with them on the phone they told us our loveseat would be delivered on the 16th but our sofa wouldn’t be delivered till March 1st. The only thing they could offer us was “if you want you can go pick something else that’s in stock”. We planned everything accordingly to these delivery dates only to be told multiple lies about what’s wrong. They charge you full only to never deliver what they’ve promised and everyone is involved in these dirty sales tactics including the manager, sales people, and the people behind the scenes. I’ll update once the loveseat is delivered because I highly doubt that’s coming on the 16th. I would never buy from here again. Update: The sofas were delayed till March 1st. And today we got a call that they are further delayed till March 8th. At this point we are considering canceling and asking for a refund.

Excellent customer service and Sergio Gomez answered all our questions, I highly recommend him if you visit Ashley furniture in Romeoville.

Beautiful show room with plenty options

Everything went ver well. We are enjoying the items that we purchased.

Placed an order online back in November of 2023. Replacement cushions for my couch. The agent over the phone says they'll ship directly to my house from their warehouse. Got 2 of the 3 cushions ordered. The 3rd is a chaise cushion and the phone agent says it's too big to ship to my house. Phone agent gives me a 4 digit ticket number to bring to the warehouse. OK. So I stopped in the warehouse. The clerk takes my ticket number and says that's wrong. The number starts with 3 numbers and then followed by a "B". I look up my emails and find the original receipt with a order number that has a "B" as the 4th digit in. I ask the clerk if that's it, she looks at it, squints, and says "yeah, I don't know". She's sitting at her computer that will allow her to look this up! And she does nothing! Calls the manager. Manager says she'll look for the order info. Finds it, tells the clerk she'll look in the warehouse. Then calls the clerk back and says she'll look later, when she has time! I'm literally standing in the building and the manager won't help. The clerk then says that there's rows of cushions in the warehouse and that Ashley Furniture DOES NOT tag online orders with receipts or clients names so the manager has to sort through all the rows of cushions, find the right color AND MEASURE THEM TO MAKE SURE THEY'RE THE RIGHT DIMENSIONS!...... Are you serious!? It's been 5 months, 6 phones calls to their customer service, one "re-order" of the product, and one trip to the warehouse, AND NOT A SINGLE EMPLOYEE CAN HELP! Ashley Furniture is a joke. Do your damn job. I paid you for a product and got nothing in return. Go somewhere else for your furniture needs. All Ashley will do is steal your money. We've spoken twice already and you're trying to fix this issue. The problem now is that you called a 3rd time and I missed it. You responded to the BBB complaint I placed on you stating that you called me back but couldn't leave a voice mail due to customers voice mailbox not setup yet. Which is correct, I apologize I forgot to do that when I got my new phone. What bothers me is that you didn't say ANYTHING to the BBB complaint about how we've spoken twice prior to the missed called and your response to the BBB complaint was throwing me under the bus by stating you tried but I was unreasonable. How about you actually be honest and treat customers with respect? Maybe then you won't get any complaints, either here on Google or from the BBB. Either way, I still expect my issue to get resolved. I paid you for a product. I want my product or my refund! Only crooks take money from people and run! You claiming Ashley Furniture is a crook? Ashley furniture still hasn't called me back. They've contacted me to say they'll look into my issue but won't call me back. I paid for a product. Why is this legal? They stole my money and don't even care.

Poor experience with sales person

Jeff was great to work with. Wasn’t pushy and gave us plenty time to shop. Very knowledgeable and answered all Our questions. Great experience.

Being the distribution center there were more options than at the regular retail locations plus the clearance inventory gave us another option as well. Helpful salesman was accommodating but not pushy. Good experience!

The sales rep Brenda made inappropriate racial remarks toward my fiancé as well as saying somewhat homophobic things. I’m really disgusted with this and will not be coming back because of her. She would not leave us alone and tried to have me fill out the credit card application without telling me what it was after multiple times of telling her we did not want it. Gross. Not only that but she also shared quite a bit of inappropriate personal information about her coworkers and herself. It made me and my fiancé extremely uncomfortable. Once again we will not be coming back because of her.

Great experience. Aaron was our salesperson- very helpful, but not pushy and didn’t follow us around the store. Made two purchases - one and done!

My sales guy was awesome not pushy at all, which is a big thing, especially in the sales world. We have bought furniture from you guys in the past. I’ve always been happy with the service and products. Thank you

(Translated by Google) Very good seller ! (Original) Muy buen vendedor !

I had a great experience ordering some bar stools today! Xavier went well out of his way to assist me today! I will absolutely recommend Ashley furniture and Xavier in Romeoville. Thanks for all your help.

(Translated by Google) Thank you for your Wonderful Kindness and Attention, Thank you Brenda for your Attention and being so Professional 🙏 (Original) Gracias por su Maravillosa Amabilidad y Atencion,Gracias Brenda por su Atencion y ser tan Profesional 🙏

From start to finish very professional had no issues with delivery the drivers were kind and fast and helped put the TV back up

Scam ! They managed me to buy used sofa couch and chair , even though I came for new to purchase new items . Sofa had a damage on side which they hidden and chair had broken leg screws . I found out after they loaded in my van and drove 1 mile to a lunch and saw from side . . During purchase sales person said nothing wrong with them . After 3 hours return they ignored me and were very mean . Both manager and sales person lady tricky and rude ! . They don’t care about customers ! I would be suggest don’t buy here .

Great store to do bussiness with

Great experience and Brenda was great! Very experienced and helpful.

Duane was amazing! His customer service skills are top tier and he helped my grandmother find exactly what she was looking for. We appreciate this guy! :)

Thank you Jeff for your wonderful customer service. I am so excited for my sectional to arrive!

I needed to purchase 3 chest of drawers and take them the same day. I am not a fan of shopping so I wanted the time to be as quick as possible. The salesman Tim, a tatooed gentleman on the floor (sorry I forgot your name 🫣) and Darryl (I think that's his name ) at the customer pick up- made this process quick, easy, and painless. My total was a bit over $1000 and I felt that wasn't too bad. The lovely ladies at the desk, that handle customer pick up- were so very kind. Thank you to everyone at Ashley!! This is my second time shopping at the Romeville location and I love it! 10/10!!!

The sales rep (Ranya) was very very helpful in assisting us in finding the appropriate mattress. Very grateful and will be recommending her to others.

Bought approximately 5-6k worth furnitures from Aaron in late December. The scheduled delivery date was today, Jan 5th. The arrival time kept changing within the date, but I did not mind as I expected to see new furnitures. Finally, the arrival time was set between 2;30-4 pm approximately. The truck arrived near our apt but we did not receive neither a call nor txt. We went to the lounge to help with the delivery. We went around the block, but the truck kept moving It should be noted that we did not recive any txt messages, phone call, etc. We were waiting on the lounge on the first floor as we saw the delivery truck passing by after 15-20 mins; without any nessages or call: and recoeved the txt msg that delivery was not able to be completed due to our absence. As a proof, the company posted the truck passing by our aparment among other things. We were expecting sofa and mattress to arrive todt and planned our moving accordinglt. We clearly motified Aaron of our situation and was assured of the orimised delivery date. We called Aaron couple times and he finally picked up. Aaron clearly wanted to help, but I guess Ashley customer service dept doesnt allow that. We wanted to secure as much evidence as possible to seek appropriate remedy so called close to 10 different numbers associated with Ashely. After spending about three hours and couple disconnection along the way, soeaking to about 5 different representatives, all asking to explain the situation at the outset of almost every calls, I was finallg notified if we would reserve a delivery date for tomorrow. The company also added that we should quickly decide and might lose this spot if delayed. I paid close to 300$ for the delivery. I have been on this matter whole day and still have not received one clear answer from the store, Ashley, or Ashley customer service center. More update to be posted tomorrow.

Aaron was super helpful and did not pressure at all. Very pleased with the sale and financing. Romeoville had a huge selection to chose from.

Joe was attentive, beyond helpful and not pushy! Appreciated his efforts!

Worked with us well and was only a little pushy for the sale. In the end a fantastic experience.

Ordered a dining table set for pick up from their warehouse. Upon arrival took up to 45 minutes for them to finally get us our items. Then when we wanted to inspect our items before loading them into our vehicle. Because the boxes looked like it was opened up and used. The guy was very against this saying oh no it’s fine, the reason why the box is broken down is because the person cancelled their order. As we reached home to build our furniture, the furniture was clearly dusty and used. And there was missing hardware. So now our table is just in pieces all over my living room because we cannot put it together. Plus have to clean it because it looks like a floor model. Update: it’s been a month since this happened and still no “technician” has showed up to check the table. It’s sitting in my small apartment with no way of putting it together because pieces of hardware is missing. I will forever trash this company and tell people to never buy from them.

Came to pick up order from warehouse at costumer pick up, was told to park and wait till door opens up. Problem was there was another 5 cars waiting for the same thing with no specific order so people were cutting in line and new cars were pulling up . Place is a mess will never buy again.

Terrible customer service.

Amazing staff and was well taken care of the whole time. 10/10 recommend

John the manager is great! He remembers us the second time we came and is very helpful. The outlet portion of the store has variety and it changes all the time so check in every once in a while for different items

They don't deserve one star! Ordered furniture with Ashley on 11/24/23, and to this day I have not received anything. They took my money of $329.00 and nobody can find my order and now are giving me a hard time refunding my money. I will never give them any more business and will make sure my family does not either!! This company is unprofessional, lose customer's orders and don't have there business in order. It should not be this difficult to get furniture, pay for it and have it delivered, especially being a furniture company!!

Sergio was great! Helped me with exactly what I was looking for. He gave some great options on mattresses but was understanding that I was working with a budget and didn’t push! We will be back again!

Nobody informed me that my sofa and twin mattress will not delivered together the rest of my furniture! I have to call Ashley and figure out what happened. It's also difficult to get hold of them.

Tim was so helpful and kind. It was a great experience.

Overall better then last time. Still need improvements with customer service and getting information.

Sergio was a great and helpful salesman , who helped us select perfect furniture for us

The delivery team were so efficient and overall great!

Every sales person and even the manager was so professional and amazing personality, I can't wait for my purchase to be delivered and I look forward to doing business again at this location, truly the best experience ever.

Things went well until the actual purchase. It took a long time to get assigned a creditor.

Friendly and helpful. Got a great price on a recliner with the help of a salesperson. Fast and easy.

Staff was very helpful and not pushy!

Great customer service every time. We love the great selection, and items are in stock all the time!

I was just wondering and this amazing sales lady Brenda Rosengarden asked if she could help me.I said yes and she helped me buy a couch. She was so professional and caring about what I needed for my home.What a great experience I had at your store. The manager and the finance person could not have been nicer and they even help me load it in my truck.Thank you Ashley for having the best staffing on the planet.

Very friendly !!!

Well started off very well was told my item I wanted was in stock in the warehouse and I would be able to pick up today. I paid order order in full and I did not receive a payment confirmation so I decided to call spoke to customer service and they told me my order is not showing to be in stock in the warehouse that it will be in sometime between today and the 9th after I was told by store sales man that the order was in stock very frustrating will be the last time I shop with Ashley told the customer service rep my problem and she just shows no care and said we will contact you when your is ready to be picked up and hung up very rude hopefully no one else will get lied too about there order

Joe Ehmann was the salesman and he was very helpful in assisting with our purchase of a new dresser.

My delivery came, but some pieces were damaged. Now I have to wait to get my house back in order until after my vacation. In the meantime I'm sleeping on a mattress on my bed room floor. I also haven't been contacted by anyone yet regarding rescheduling the delivery of my bedroom set. The delivery guys were awesome.

Great experience from sales to the delivery.

Great selection. Friendly and knowledgeable sales associate

A manager, John, helped me out with a purchase of a cute, round dining table applying the Black Friday sale price. He was accommodating, charming, friendly and efficient! I'll be back to the outlet for my other furniture needs! Thank you!

Salesman was amazing knowledgeable very motivated and kind

Great experience!!

I got a chance to take my time to pick exactly what I wanted with no pressure.

Sergio Gomez was the best salesman ever! He helped us get a whole new bedroom set. He was very patient, kind, and made sure that we were well informed on everything. We will definitely be back to make future purchases! Thank you again Sergio for being so AMAZING!!