Ashley HomeStore Schaumburg, IL
Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Schaumburg, Illinois at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us in the Woodfield Mall, near DSW. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer service was amazing and the ordering process was quick and easy!
Joanna was wonderful! She helped us find exactly what we needed! I asked a lot of questions about the sectional we chose and she was very happy to answer each one. We plan on going back and purchasing our bedroom set from her in the near future! Over all great experience with top notch customer service! :)
It was a good visit. Sales people were low pressure and answered questions quickly. Price matched another stor.
Victor was a great sales rep. No pressure, let me take my time as I wavered between several styles before making my final decision.
Because Mary Dooley is a 10/10 and helped us tremendously! She is quick, helpful, courteous, and helped us find the right couch!
Mary is an awesome salesperson to deal with. Very knowledgeable.
⭐️⭐️⭐️⭐️⭐️stars to this furniture store !! I love the decoration of the stores and their spaciousness and the attention I had on the second visit and we bought a beautiful room. Do you have a large selection of furniture? You have to visit this store and it is fabulous.
Amazing experience, Mary and the store manager were so helpful and Mary gave great advice on how to decorate our space!
George was great to work with and helped us immensely to pick out furniture. Our experience was excellent and can’t wait to enjoy when the furniture comes in. Thanks!!!
Everyone! If you head into Ashley Schaumburg, work with Mary!! She was very helpful, she kept in touch throughout the whole process and gave us great prices. Mary helped us decide when it is so hard deciding. Ask for Mary.
Huge selection of furniture. Fell in love with the Darcy Sofa. Great style and price. very comfy.
I went to the Ashley Homestore in Schaumburg and had an awesome experience! Kay, my sales representative, greeted me at the door and answered all of my questions. She assisted me with buying a couch and was very helpful and kind!
Excellent. Victor was fantastic but unfortunately what I liked only came in the 1 color and another didn't fit the dimensions I needed. Working with Victor was a delight
Went in needing furniture but had no idea what I wanted. The team at Ashley HomeStore helped guide me through a huge selection and diligently worked with me to find what my taste was , so I highly recommend this store because of the team that helped me . I ended up getting a sectional I LOVED and the whole process was nice and smooth. Thank you guys for the amazing service!!! Highly recommend for all your furniture needs :)
The staff was extremely friendly. Our employee (vinny) took into consideration that we had a toddler and would joke and talk to him which helped keep him entertained as well as make the paperwork and process easier for us. They explained the process, how much things would cost, and even went through scenarios to see what our budget could afford. I totally recommend this store and their staff
I am currently receiving horrible customer service warranty service. It seems as though the company can not decide who needs to repair/replace my 2 month old dining table that is bubbling on one of the ends, the manufacturer or the extended warranty. Each time a service call is set up it gets cancelled because someone decides “it’s not their department.” Feels like I wasted 329.00 on a 5 year protection plan because I can’t even get some help 2 months in! The saga continues….. Oh and can’t forget the credit I had to hound them for two months on a carpet and became obsolete and they “forgot” to refund!
This has to be the worst experience I've ever had. There is way to many details in explaining what I have gone through with this store, but I will never go to this location again! It took weeks to get my sectional and on top of that I had 5 deliveries, had to go to the store to physically speak with someone because no one EVER answers the phone and promises were made that were not kept. I completely understand that things are not the same due to the pandemic, but courtesy in making a phone call to the customer to keep them updated on their order should not have been affected. I've spoken to several different people because no one could help me so I was constantly redirected elsewhere. The amount of time I have spent on the phone making calls is insane. For all of the headaches they caused they promised me a discount for all of my convenience and they literally took off about about $150 on an order that was more than $2,000. Extremely disappointing! I put in a call to have a manager call me regarding this and it's been a week and still have not received a call.
Horrible experience. Can't get help. Came in to spend cash on what I wanted ended up going online after an hour of trying to get someone. To help us. Don't come here, order online it's why stores are dying.
Poor Service, a poor delivery, and a poor product. I recently purchased an end table and night stand from this store. While the end table was on clearance and I expected it to be beat up a bit the night stand was supposed to ship from the factory in new condition. It took Somewhere around 2 weeks for the end table to be delivered, the delivery time was not disclosed to me until after I had purchased the product. When the night stand was delivered it was delivered with one of the legs severely damaged. I contacted the company to get a refund but was told that only a replacement or in store credit could be given for broken item and that I would have to call back later and provide pictures to get the replacement process started. Overall I would not recommend Ashley Furniture to anyone.