Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Schaumburg, IL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Schaumburg, Illinois at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us in the Woodfield Mall, near DSW. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Wonderful experience and the sales person, Norberto was wonderful! Very informative, knowledgeable about their products, and helped us out with our needs. He made the experience and sale process easy.
tell your customer that the dresser they purchased was a return.
Very bad experience. They were not honest and could have cared less about our perception of Ashley.
Very courteous customer service…enjoyed our experience and good deal.
The team (Ben and Norbs) were so friendly, helpful and informative. Can’t wait to enjoy my new mattress and bedroom set
Rep was great. Easy to talk to no pressure, knowledgeable
Young man Omar is very helpful for me today.
Ben was very helpful and patient. It was a very pleasant experience.
Sales person was fabulous
Jesus was very knowledgeable, super helpful, and very friendly.
Excellent service, great customer service
Salesman was a pleasure to be around didn't pressure is at all took care of all are needs and got us the best deal we are very pleased with our experience.
The gentleman who assisted us was very helpful, but they didn't have the item we were shopping for. Store has quite a lot of furniture on display.
Jesus Decosas was a great salesman. He was very attentive and cordial without being pushy. The store had a nice variety of quality merchandise at very reasonable prices. I purchased a sofa and am considering returning for a love seat.
Joshua and Jesus were very helpful while I was shopping at the Schaumburg Ashley Homestore. Thank you. 🤓
Helped me find my dream bed and made my purchase super fast and easy
Friendly and efficient service
Omar was very knowledgeable. Gave us the space to look around. Very helpful.
I will never go back to this store again the young man was very disrespectful and mean to me 11/7/24 @6:15pm when I called back to the store to report him they stated no employee work there by the name of Caesar so i spoke with Joshua a mgr and explained to him with happened he stated he will talk to the person but never gave the name of the employee he stated he will help me and give me the sectional I wanted at a discounted price only to find out when I called back Gabe stated it was only 10% for a person to yell at me that's nothing this just goes to show they patted him on the back i asked for corporate office Gabe stated it's privately and couldn't give the corporate information very said
Our items are yet to be delivered but here I want to say that we were very happy about the customer service we got from Jesus Decasas and his manager. They were pro-customers obviously and generous of their time. They gave us a good deal too!
Once you find a salesperson it’s a good transaction, but you really have to find one!!!
Wajid was so great to work with!! I will definitely be a loyal customer of his.
Jesus is the guy you gotta find. In life and at Ashley Furniture. Helped us out and got us exactly what we needed in a timely fashion. Easy to work with, super nice, and gave us the BEST deal. Will come again for more.
The sales person was very helpful. He was not pushy. Gave my husband & I options on our purchase that was satisfying to us. His name was Ben Harvey
If I had to, I would give them a zero Bought a couch and the loveseat from Ashley furniture in Schaumburg had it for less than a month and the head rest stop working. I called and talked to a manager in the store. He ordered me a motor for my headrest and my couch waited two weeks never never called never show up to put the pardon then three weeks later still no technician to fix my couch. It shouldn’t take two months to get somebody to fix my couch when I just bought it in August it is now November and it’s still broken and does it work? And when I called protect department at Ashley furniture to have somebody come out and repair my couch and they’re all there nothing but excuses I would never buy another piece of furniture from them again and their extended warranty is something else
Great service. Not pushy at all. I came in with a budget in mind, with specific requirements. They found a perfect match in my budget!
I have ordered dresser night stand and bed frame. I have waited 15 days and contact with Steven. When he checked my order he turned off the phone to my face. Then I went to store. The supervisor said that we forgot to schedule delivery to your order. We are going to call you tomorrow. Today 3th day and nobody call yet. Worst customer service, disrespectful workers and all disappointing.
Absolute ass customer service! Don't ever take out insurance on a couch. I really hope this company goes outta business!!
Not the best high-quality furniture, but the mattresses are really great.
Ben was amazing! I was going to order online, he told me to scratch that, come into the store & gave me even better deals! He also found me & my fiancé the perfect pillows! Highly recommend Ben if you go!
Ben was extremely helpful with helping me get my furniture order and delivery scheduled. Will definitely visit again for future purchases!
Ashley store at Schaumburg has a friendly environment. Jesus, the sales associate assisted me and my daughter in buying a bed. He is very knowledgeable in what he do. He walked us thru the store, and helped us find the perfect bed that we like. The whole process from selection of items thru closing the sale is flawless.
Real easy and easy to work with. Stephen was a great associate who didn’t hover but was there when I had questions. 10/10 would recommend
My sales person was very knowledgeable and helpful. Good experience!
The salesmen Ben Harvey and Steven Beiser were very knowledgeable and helpful. Ben explained all the functions of the new adjustable base for my new mattress. I always thought since I had a platform bed, I couldn't have an adjustable bed. I was very disappointed in Ashley's delivery service. I was texted on the day before delivery that I was scheduled between 8:30 and 11:30 am. On the day of delivery, I was texted at 7:11 am that I was #1 for delivery, and they should arrive in 45 minutes. At 8:48 am, I was now #4 for delivery. At 11:25 am, I was texted they should arrive by 11:54 am ( even though their map showed them near Franklin Park... about 1 hour from my house). At 12:53 pm, I was told they had arrived. But they weren't here. At 2:41 pm, I called and spoke with a representative. I was told there was an issue with the truck... but they were still coming. Finally, at 3 pm, the delivery arrived... 7 hours after my original arrival time. The delivery people were excellent. Very fast and friendly.
The staff and Ron Castell the manager went way out of there way to make me happy!! They had a ton of patience and great advice. Ron himself carried out my tables and put them safely in my car. I highly recommend this store great prices , great help , and top notch customer service. 🥇
I found Eddie and Ben to be extremely friendly and helpful! I especially liked that neither one was "pushy". I will definitely return in the new year for furniture.
Thanks Jesus for all your help.
(Translated by Google) They are very professional, they helped me with everything, they are very good people. (Original) Son muy profesionales me ayudaron en todo , son muy buenas personas
Very nice set up of furniture, my wife was looking for a chair that fits her shorter legs, only 5’2”. Found one.
Steven greeted us from the beginning and helped us through out our entire purchase. He made sure to give us all the measurements we needed. Even had to measure a few pieces himself. Great customer service
My furniture FINALLY arrived today, Sept 3rd. It was ordered on June 6th. While it is beautiful, and looked exactly as it did on the showroom floor, I was very disappointed with the tremendous delay in receiving it. I was told by the salesperson in the store, who looked each piece up on the computer that we would receive it in 2-3 weeks, with the exception of one particular piece that would take a week or two longer. A friend of ours used another Ashley Furniture in the area and received his shipment within 2 weeks. Unacceptable!
Very clean and store employees very friendly.We were helped very fast.Especially an employee there named Eddy Chavez was very helpful and made us feel very comfortable.
Came in looking for a coffee table on the week of 4th of July sales. One sales man greeted us and let us know on the specials of the week and said if we need help to let him know, and let us off. As we walked away, a saleswoman approaches us asking if we needed help and we said “no thank you” and she response back “oh, you’re here to waist time?” Literally left us with a nasty taste in our mouth and didn’t make us want to buy anything. Horribly experience and horrible customer service! If you walk in here most likely they just want to sell you stuff and don’t respect you as a customer.
Excellent service.
Omar was the best it was an extremely pleasant experience he was very helpful and knowledgeable.
My wife and I had never visited Ashley furniture, so we stopped in to check it out. When we entered, we were greeted by Eddy, The first sales person we saw. Eddy was immediately very pleasant, non-pressuring and listened patiently to what we were looking for. He gave us directions around the store to help us locate our options and told us exactly where to find him if we had any questions. As we were hoping to look on our own and have our own discussions about exactly what we wanted, being left to do so with the availability of someone to answer any questions, was ideal. Eddy checked back with us at appropriate times and was readily available if we were seeking him. We left that day with some ideas. He gave us one of his cards and told us his hours that he would be available for us to return. We returned a few days later and immediately found Eddy to place all of our orders. He was amazingly accommodating, patient and knowledgeable. We highly recommend Ashley and Eddy for a very calm and pleasant shopping experience in what can often be a high pressure field. Thanks Eddy!
Ben was a great help and knowledgeable. Very good service. Give the man a raise.
Wajid (i think that was his name) did a great job listening to my needs and providing the perfect solution for me and my familes home furniture needs.
Omar might only be 18, but he knew his stuff and was solid. Well done Omar! Great experience!
The guys were polite and very friendly. Excellent service
From the moment I walked into the store, the staff was incredibly helpful and knowledgeable about their products. They patiently answered all my questions and helped me find the perfect piece for my home. The quality of the furniture is great.The craftsmanship is excellent, with attention to detail evident in every aspect. The materials used are clearly of high quality, and the piece feels sturdy and built to last.
Joshua was kind patient and knowledgeable. Had a fantastic experience
The staff we delt with at the Schaumburg store fron Kevin to his manager was very helpful, knowledgeable, and accommodating.
Got a beautiful couch and Eddy was wonderful!
My wife and I knew what we were looking for and found it quickly. Delivery was prompt and on schedule, too!
Jesus is a professional salesman and understands his staff. This is my best experience with Ashley.
Well I ordered a couch from the store they sure me it would fit through my door but however it turns out to be four and a half inches too long and now they won't come get it. So what we're going to do is we're going to complain to our credit card company let them know that they drop the ball and won't pick up their couch and we can't put it in our apartment. Better come get your trash cuz they're going to come take it out of here meaning the building commission.
Ashley furniture is a no pressure shopping experience. Our salesperson was an absolute gentleman and helped us all along the way after we made our decision. They gave us an excellent price for a fantastic piece of furniture. I would shop nowhere else. Thank you Mike! Unfortunately the couch does not fit and The sales person Ron, at the store now is not helping us out. We were offered some trashy looking replacements that nobody would want in their house. I certainly wasn't expected this and I certainly hope they make a replacement it cannot sit in our hallway The fire department will not allow it You got two days to get it out of here.
We had a great and easy experience working with Carlos at the Schaumburg store! He was patient and helpful and explained things clearly. We are looking forward to getting our table on Wednesday, August 7th!
Eddie was great! Very patient!
Overpriced furniture and not great Quality. We got a couch from there not even 2 years old- started creaking 5 months in, staples sticking out which hurt one of un guests and was very embarrassing!! The covers have zippers but once you take it off to wash it ruins the backing and is only a bunch of separated material that makes a huge mess and when putting to it back together and zip it is super lumpy and uneven. Terrible will never buy from here again! I would actually love a refund or couch even exchange as i am so unhappy and already want to get rid of the couch.... idk what happ 20 years ago my parents bought our furniture from the one in niles and we still have them in great shape. Either this store is poorly managed, or the Ashley quality has completely changed. Will keep warning people not to buy from here cause i feel like an undervalued customer.
My sales rep Ben is outstanding! He definitely went above & beyond met & exceeded all my expectations. ☆☆☆☆☆
We went in to the store and ordered a couch and ottem that we liked. The next day we called and ask a price of the chair was told the price and there would not be any additional charge for delivery got to the store we were to see the manager he stated that there was no way i was qouted the price and it would be a higher delivery we canceled the complete order so beware and stay away
Carlos was knowledgeable and was very courteous
It was a great and pleasant experience we were helped by Ben who was amazing. Thank you for helping us find a perfect mattress!
My husband and I bought a reclining sofa today. We worked with Michael. He was very friendly and the transaction went smoothly.
Mike our salesman was fantastic.
Couch was delivered with white glove service and was damaged. I was told I would get a phone call within 45 minutes after the customer service agent said that I could not keep the damaged couch until they replace it. Still no phone call. Not too excited about this situation
Great service from Ronald! Fast and easy and most importantly knowledgeable!
Jesus was helpful and knowledgeable. He helped make the overall experience as enjoyable as possible.
Very professional and friendly delivery gentlemen. They were noth very careful eith our furniture.
Vinnie and Carlos were great. Answered all my questions and helped me get the furniture I was wanting for my office and family room. Very personable and helpful.
I went in looking for a loveseat yesterday and found one I liked. After "putting in the numbers" the salesperson said it would cost $1,100. I was prepared to buy it but wanted to check one more store - the salesperson gave me his card. Shortly after leaving the store I realized I hadn't looked at the back of the loveseat, so I emailed the salesperson, telling him I was just in the store talking to him about a loveseat and asked if he could send me a picture of the back (I attached a picture I had taken of the piece, so there couldn't be any confusion). He said he had left the store for the day and asked which loveseat I was talking about. I said "the one in the photo I just sent". He didn't respond. The next day (today) I emailed him again asking if he was back in the store. "Yes I am" he said. I waited for him to send me the picture but he didn't. At this point I decided to just buy it online. After a while he sent an email that said "please call me." I told him I was just going to buy it online. He responded to that email with ".". Anyways, I went online and purchased it for $200 less than what he quoted me. Great experience. Not.
Jesus was outstanding, he was very helpful and did not pressure us. He is such an asset to Ashley.
Carlos gave us great customer service and was very friendly. Nice experience.
Ben in the Schaumburg location is very knowledgeable on mattresses. He made it a pleasurable shopping experience. I will be returning to purchase another mattress.
We had a wonderful experience, they had quality merchandise at a competitive cost. The main reason we bought two couches from them today was our contact, Carlos Malone. Everything about him was first class. If you go, I highly recommend asking for him.
They had quality merchandise and a competitive price. To us what made the difference was Carlos Malone who is in management. Everything about him was first class and had it not been for him we would have bought our couches from another company.
Visited Ashley to shop for a dining table. Initially, the saleswoman was nice, but when I asked about further, she said I had to buy that day to keep the discount. I couldn't decide immediately and was met with a dismissive "thanks for visiting, have a nice day." Disappointing customer service – felt rushed and unwelcome.
Carlos was extremely helpful and sold me exactly what I was looking for. He helped me explore every option that I wanted to consider, offered great pricing, and was very efficient and professional.
Thanks Carlos Malone for helping us find a new couch. Very knowledgeable and patient.
It was a busy day at Ashley, but Jesus was attentive and helped me find the perfect chairs to fit my space. It’s not the first time I have bought chairs from Ashley, and I would come back again.
Bought a couch from Kelly, she was GREAT! VERY HELPFUL. Delivery was easy and fast.
Eddie was terrific and very helpful! He suggested end tables that fit perfectly with my furniture. Many thanks!
We needed a new bed bad. My wife is pregnant and my job is physical, so we were in desperate need for help. Instead of just a sales person, we got a doctor and a financial advisor who gave us the best care possible. We laid the whole time in comfort during the sale and everyone exceeded our expectations in delivering great customer service to us.
Find what we wanted right away and breezed through the financing
Ashley Furniture Schaumburg really screwed us. Carlos Malone was our salesman. He said he is the store manager. We purchased a couch, chair and ottoman. He did the old bait-n-switch on us. He charged us for one set that we touched and sat on and we ended up getting a different couch entirely delivered to our home. Upon researching the couch we actually got, he charged us more than the couch, chair and ottoman were than on their own website. Carlos Malone told us that we were supposed to be getting a great deal and discount on the set we sat on. Nowhere on the receipt does it state any type of discount at all. In fact we were charged more for a set that is different than the one we wanted.Customer service told us that now that the couch is in our home we cannot return it. He got us really good. Also, we were promised that the furniture was in stock and getting delivered in a week. They cancelled and rescheduled delivery stating that we changed the delivery and now the remaining items are on backorder. What a mess! They are professional thieves! We will be cancelling the rest of our order, but we are stuck with a couch that we did not want. We are now paying for a couch that is more than their regular price on their website. We are stuck paying for full delivery for a couch that we don't want. Let's not even start talking about the inconvenience about this whole debacle. Ashley Furniture and Carlos Malone, what are you going to do to make this right? Below are photos of the couch on their website. And then what we were charged on the exact same item on our reciept. He overcharged us 100$ on the ottoman. He overcharged us 100$ on the chair. And he overcharged us 150$ on the couch that is smaller and different than the one we wanted. Not to mention the "great discount" we were supposed to get on buying multiple pieces. What a scam!
Salesman was very helpful and courteous.
Eddy was great and so was Nigel
Great service
Zara was very patient and helpful with finding a sectional we want. We had brought our 2 kiddos, including a very antsy 3 year old boy. She provided our boy crayons and papers to keep him entertained a bit. She didnt need to do that but she was very understanding and patient. She helped us decide on the sectional that we both (my husband and I) would like. Gave us payment plan options to fit our budget. Thanks Zara! You're amazing 💗👏
Sales people are rude and just don't let you shop in peace
Dave was helpful with our selection process of picking the right sofa for our new home. Informative, professional and offered great discount price which allowed us to purchase the sofa on the day of. Highly recommend and will be a repeating customer in the near future.
Couch frame cracked, since couch is over 5 years old the call center agent said it’s not covered by the “limited lifetime” warranty on the couch frame. Evidently Ashley expects consumers to replace furniture every 5 years. Giving Ashley a one star review because quality of the product is poor and its warranty is misleading. I do not recommend buying furniture from Ashley.
Kelly was amazing just helping me over the phone and not in person. I’ll be seeing her very soon.
Good customer service and really helpful employees. Thank you
good
We had a great experience at Ashley furniture store in Schaumburg. I would definitely recommend.Ashley & will go back & shop there again I give then 10 star's
Excellent service. Friendly, efficient and just a most pleasurable experience! Would definitely recommend!
Ben was fantastic to work with. He listen to all our needs and helped us pick the perfect couch for us. Will be using him and the Schaumburg location for all our future furniture needs.
Great service, Michael G. was an excellent salesman!
Zara was very helpful.
One of the worst store in Chicago land area. Pathetic policies and full of fake staff (From manager to Delivery people). Manager do not want to take any broken items responsibilities and Delivery people do customer signs by them selves after delivery. I request people who plan to visit Ashley Schaumburg, please think twice before step in. There are lot of other stores we can visit
Mike Giambrocono was great to work with. He showed me just what I needed and explained things in layman's (laylady's) terms and lightly suggested things I'd might want to add on. He split my delivery to accommodate my trip in early July that I appreciated greatly. He and Kyle were terrific. Thanks much guys!
Benicio was very attentive, he helped us find what we were looking for, he took his time to show us different mattresses until we found the one we liked, thank you!
I love shopping at Ashley. I for get the gentleman name that help,very nice.
I will never do business with Ashley Furniture again. The have terrible return policy.
Very clean and organized, Kelly T knew exactly what I was looking for and it was hassle free ordering. Kelly was super nice and professional I will definitely be returning!
Ben is very professional and made the transaction quick and easy.
Disappointing Experience at Ashley Furniture Schaumburg.. I wish I could give them a negative star Review: "I recently visited Ashley Furniture in Schaumburg during their sales event and had a decent experience. However, my opinion quickly changed after the sale was over. The staff became incredibly rude and denied services they initially promised. When I went to the store to request assistance, they flat out declined, and when I expressed my frustration, they told me to leave or they would call the police. It was shocking and completely unprofessional. I strongly advise against purchasing anything from the Schaumburg location, as their post-sale customer service is appalling."
Keli was the best... Excellent service along with getting me comfortable and explaining all the options in great detail ,Price was great as well. Great hire Ashley ...
I had a great experience choosing the dining set and sofas sectional. Wajid was a very knowledgeble and effective salesman. He spent time with me choosing and educating. Will come visit Ashley furniture For the mattresses options for sure. Can not wait for the furniture to come! Thank you!
Jesus was terrific! He was welcoming and helpful, but never pressuring. And he worked with us on price. Very satisfied with our experience. Thanks, Jesus!
The sales rep was friendly and knowledgeable- she helped me find the sofa that I was looking for even measured out the height so I could test and compare with in store options
It was I was always notified where the driver was and arrival. That was great.
A great collection for a reasonable price and also convenient financing make it easier for everyone who wants to purchase stuff from this branch. By the way, Carlos was the manager at this store who helped us through our purchase and I’m so happy with my shopping experience.
Good knowledge sales person Manger is very cooperative.
Purchased a sectional and a tempurpedic mattress from here with Carlos’ assistance. When I was purchasing the pieces of furniture Carlos went above and beyond to make the sell fitting in my budget, so above and beyond that he promised an item that he can’t fulfill. I was promised an adjustable base for the mattress which it turns out that it was a promotional item & I was going to receive it by purchasing the mattress regardless. The adjustable base that was promised is not the same as the promotion and after it was delivered it was no way I can exchange it unless approved by the store. I returned to the store 3 times & on the third time the manager told me he couldn’t solve my issue because what I’m saying is just hearsay & that Carlos clearly explained to me the base that I would be receiving. For a manager to sit there & call a customer a liar for trying to get what was promised to me is outrageous and mind boggling which is why I felt the need to share my experience. So for any future customers, please double check your purchase order before signing it because Ashley will not do anything to make things right if you’re sold the incorrect item. This is for sure the last purchase I am making through Ashley’s furniture.
We had an amazing experience with Wajid! We will most definitely be coming back for his service! We enjoyed his tempura pedic doctor jacket!!
Jesus was very knowledgeable and helpful in helping me pick what I was looking for. Super helpful young man who knows his job and takes care of customers.
Pleasant shopping experience. Knowledgeable sales person. Perfect delivery. Couldn’t ask for more.
Carlos was patient and extremely helpful during my shopping experience. I left feeling great about my purchase.
Terrible customer service with shady salesman. Was sold a bed and adjustable base that massaged and was told it would get to me in a week. 1 month later it was delivered and the base did not massage. Called the salesman and he gave me a number to call to rectify the situation. Every time I call the number it says to call back layer because they are having technical problems i.e. just go away. If you deal with Carlos you are forwarded he's a hustler. Don't trust anything out of his mouth and he'll use the ol' no I don't remember you, the situation or the sale" excuse
Carlos was polite And Easy to talk with and explained everything about the product that we purchased.
The furniture buying experience was a breeze! This is my first time buying furniture and the quality of Ashley furniture is perfect with tons of options. We were lucky enough to work with Carlos! He knows what he’s talking about. He was able to lay out all the different options for furniture and finances. He was so nice and made the process even easier with his character and knowledge. Highly recommend coming here and working with Carlos!
Great service by Bayan!
Carlos was a big help and great to work with. He was very thorough with explaining things and very accommodating. After having a bad experience at the Algonquin store I wasn’t sure I would ever shop at Ashley again, but decided to give them once last chance at the Schaumburg location. Carlos was able to earn my business back and I will be sure to go back to him for the rest of my furniture needs.
It's nice and good experience.
Jesus was very attentive and knowledgeable on the merchandise. He helped us find exactly what we needed.
Excellent service
Kelly was so nice I didn’t intend to buy any furniture. Just looking but I ask her for help and she was so kind and helpful and trustworthy. The staff works on commissions and she didn’t push to sell, I mentioned about pricing and she was gladly willing to help. So because she was great I did buy a sofa and I feel good about it. Thank you
Best salesperson we have dealt with yet. Jesus was professional, real, and answered all of our questions!! We will be back again!
Excellent service, very friendly, no pressure.
Thanks to Alex and the manager we walked out today with a great deal on a perfect sectional! Thank you!!
I have been to different furniture stores around the area and this has been my favorite, great quality pieces. Vinny was great, I told him what I was looking for and he showed me around and gave suggestions. Everyone I came in contact with from the store was very friendly and inviting without being pushy, I would definitely recommend and will come back for any future household needs. I had a great experience. Thank you!
Excellent, attentive service to help us find just what we were looking for, and at a great value!
Good price, good furniture
We were looking for two mattresses and Vinny and his team helped perfectly with everything from the choice to the pick up. 👍🏻 mattresses are plush and cozy, love it. thank you
Jose Delgado and his manager took excellent care of us when we bought our sectional and table set there recently. I will definitely go back and see them for future purchases
Great place! Jesús was a great sales person!
Wonderful service ! Especially, our sales lady. Thank you!
I had a wonderful experience! The price was perfect! Jesus D. was the best and soo helpful!
If you get a chance to visit Ashley Furniture, please ask for Carlos. He is very knowledgeable and will answer any questions you might have. He also cares about your purchase and you being happy with it.
So we went in looking for a couch and a sales lady named Bayan made this experience the worst possible one yet. First of all we have been to many furniture stores and never once has a sales associate commented on how long we were in the store. We were in there for maybe 45 min when this sales lady comes up to me saying “well you have all the time You’ve already been in the store for over an hour” then she proceeds to insult me by telling me I’m picky and if I go and sit on another couch it will be my favorite and come back to this one it will be my other favorite. These are fairly pricey couches and of course I want to make sure the one we purchase is the one best suitable for us. I also didn’t appreciate how she had zero idea on any of the sofas, she was asked what the name of a couch was and she stated “oh I’m not good with names” honestly I could go on with the nonsense and disrespect but it’s not fair to say every employee there is like this. We’ve been to the location multiple times and this is just a fair warning to ask for another associate.
Great experience! We knew what we wanted and our sales associate was able to make it happen!
Good selection. Great people. Special thanks to Jose!
Ashley Furniture has really good variety! Their sales woman was very informative and patient.
Me and my sister went in today and were pleased with the customer service. Bayan assisted us and was very polite and very patient with us and very very helpful. Great customer service
Worst Experience Ever. DO NOT BUY ANYTHING FROM THESE GUYS! I bought a sofa in November 2023, I received it a couple weeks after and I paid $2000+ for it. The day I got the sofa at my house they dropped it from the truck and broke the arm rest. Then the pain starts, i call the customer support and they are 0/10, worst experience ever as well. They scheduled a technician to come and fix it for FREE, but he came 3 weeks after the receiving date, then he ripped the whole textile arm rest part to tell me that he can't fix it and left it like that, then he just left… I had to speak on the phone back and forth with customer support again so 1 month after that they offered a free exchange. Then I received 3 new sofas that were more broken than the original ones, so I had to call and start the whole process over again for a new exchange… THE DO NOT OFFER A RETURN AND THEY PROMISE ME MANY TIMES FOR COMPENSATION AND $$ BACK BUT I STILL DIDN'T RECEIVE ANYTHING 5 MONTHS LATER. I DON'T KNOW HOW THIS COMPANY IS IN THE BUSINESS STILL. I HOPE MORE PEOPLE SEE THIS SO THEY DON'T NEED TO GO THRU ALL THIS..
Good products, uncomfortable customer service, they go very fast because they want to sell to other people later!
I strongly recommend that you DO NOT buy from them. They have horrible support and a horrible delivery service. Their delivery service damaged our couch while delivering it, and now it has taken them more than 4 months just to send out the part needed for repairs, so they can schedule a technician to come and fix it.
I strongly recommend that you DO NOT buy from them. They have horrible support and a horrible delivery service. Their delivery service damaged our couch while delivering it, and now it has taken them more than 4 months just to send out the part needed for repairs, so they can schedule a technician to come and fix it.
I strongly recommend you to DON'T buy from them. They have horrible support and horrible delivery service. Their delivery service torn our couch while delivering it, and then it is taking them more than 4 months to just send the part out so they can schedule a technician to come out and fix it.
Worked with Jesus D. Was very professional and knowledgeable about all my questions and made the experience much easier. Will be returning.
Carlos was amazing and super helpful in assisting me with buying a new mattress and bed frame. He made the furniture shopping experience way less stressful.
The story is to long. I had a problem with the people who take care of your repaired. They are really bad. But your associate Manager Andy Moreno helped me through the whole ordeal. It took from November to February to get it almost done now I’m waiting for the piece of furniture to come. He called them for me and they did the same to him, he treated me so professionally. He needs a star. Thank you Andy
Andres and Frank at Ashley Homestore in Schaumburg did a great job on helping us find a new mattress. AAA+++
They put it together in no time and was very careful
Ashraf at the Schaumburg location is very knowledgeable and helpful, thanks to him we found the perfect mattress!
recently purchased a sectional couch from Ashley Furniture, and it has been an absolute nightmare from the start. Upon delivery, we noticed a broken part, so we promptly called customer service. That was the first and last time we received any semblance of attention from them. Despite numerous calls and emails, our issue remains unresolved. To add insult to injury, the technicians they sent out not only failed to fix the problem but also lied about it, claiming there was nothing wrong without even bothering to sit on the couch to assess the issue properly. It’s beyond frustrating to be met with such incompetence and indifference from a company that prides itself on quality and customer service. Save yourself the headache and steer clear of Ashley Furniture.
The sales associate Alex, the manager and the GM all gave exceptional service.
recently purchased a sectional couch from Ashley Furniture, and it has been an absolute nightmare from the start. Upon delivery, we noticed a broken part, so we promptly called customer service. That was the first and last time we received any semblance of attention from them. Despite numerous calls and emails, our issue remains unresolved. To add insult to injury, the technicians they sent out not only failed to fix the problem but also lied about it, claiming there was nothing wrong without even bothering to sit on the couch to assess the issue properly. It's beyond frustrating to be met with such incompetence and indifference from a company that prides itself on quality and customer service. Save yourself the headache and steer clear of Ashley Furniture.
(Translated by Google) Mike treated us like no other, very friendly and I found what I wanted. (Original) Mike nos atendió como ningun otro muy amable y encontré lo que quería.
Thank you Carlos. You went above our expectations when you started carrying around ottoman to build our dream living room set!
Good customer service, management was very helpful.
Sara is amazing! She is prompt and clear in her communication, and knowledgeable about the products. I have purchased multiple items for my home and offices for her over the past couple of years and I am still very happy.
Our sales lady Nathalie C. Was phenomenal! She gave us the space to look and when we needed her she could answer every question we had. She us very helpful and courteous.
Good services.
I found it only fair to give 3 stars as our furniture was delivered as promised, the drivers were very nice and we are pleased with our purchase.Our irritation comes with lack of communication from our eager sales associate who said contact me anytime if there is a problem as I was handed a business card. As I noticed an error in our contact information on the invoice I sent the associate 2 emails asking for the contact information to be corrected. Nothing. I then sent a text to the associates cell. Nothing. Then I tried to call the store but prefer talking to a live person I gave up. Why hand out a business card if your intent is not to respond to the person that placed a purchase with you?
Friendly, down to earth employees! No pressure sales. Great experience! Will return!
Layla had a great no pressure approach which made it a nice experience. Just let us shop, but there when we needed assistance. We were able to see and feel the quality of what we were buying, yet the web price matching was the best of both worlds.
Bayan was exceptional as our sales representative. She’s very knowledgeable and nice to work with.
Andy is an exceptional furniture salesperson who consistently delivers outstanding service. His extensive knowledge of furniture styles, materials, and functionality allows him to provide valuable guidance to customers. Andy's friendly and approachable demeanor creates a comfortable shopping experience, making customers feel at ease while exploring their options. He goes above and beyond to understand customers' needs and preferences, ensuring they find the perfect furniture pieces for their homes. With his professionalism and expertise, Andy truly excels in his role as a furniture salesperson.
It’s a good store. And Mr. Michael was very nice and friendly and helpful
Absolutely horrible. I have had issue after issue. To start they over charged me. Then they told me I could change my address over the phone(you can't) finally they marked 1 item for pick up and are giving me a hard time about getting it delivered because of their mistake
Awesome! Very helpful and pleasant
Great experience with our rep Carlos Malone. Very professional and knowledgeable about everything in the store.
The sofa arrived with scratches and a rip. May be the delivery people while brining it in damaged it. They told us we have to deal with store. Store told us we can’t do return or replace as per their policy.
Everyone was very helpful and pleasant. We will definitely be back. Thank you Mike
Everyone was very friendly and helpful. I like that we were able to explore the store without feeling the pressure.
It's good
Terrible! Do not shop here! As soon as they or should I say Vinny found out we bought a house & needed to furnish it, he got extremely pushy. Wanted to sell us the most expensive couch, etc. We knew what we were looking for & it was nothing he wanted to push! Then, he claimed he was giving us the best deal, after he went ahead & added all the protection to everything so that of course raised all the prices. Then he was going to send us a final quote. All he ever sent was the total which was over 28,000.00! I had priced out everything online & my total wasn’t even 16,000.00! They are scammers! Well, at least Vinny is. Don’t shop at this location if you value your money! I won’t say all of Ashley’s salespeople are like that, because they aren’t! I’ve had very good experiences at Ashley Furniture! This place, is bad!
Had a great experience at Ashley's. My salesman Sardar was phenomenal.
Great place to shop, nice furniture and delivery was perfect with no issues.
Great service. No pressure to buy.
Bayan was so helpful she explained everything and was so patient, if you’re looking for someone to help you make sure you ask for her. We originally had Vinny helping us but he was not explaining things and did not help whatsoever. he also made himself look so busy when in reality he was in the middle of the store talking to other associates. His manager pretty much was looking for quotes/information for us. AVOID VINNY !!!
Our Sales Associate, Vinny, was very helpful and we were done very quickly. Thank you so much!
Great service. Nice people to deal with
worst store ever. they dont care about you and have no follow. i feel like i have to chase them down just to get a response. DONT SHOP HERE
The sales person and manager were so helpful, kind and patient during our whole transaction
The young women Bayan helping us find couch checking all requirements on our list was exeptional: helpful knowledge close by when needed but by no means pushy. Customer service like that is what makes the whole experience great. In all honesty we walked in the store by chance without plans to buy anything yet, but it was hard to resist when you find all you are looking for even if its a few months too early..
Overall our experience was good, however we purchased an extended warranty that when we got home and read more online, felt we were misled about. We were told we’d get our money back (almost $400) at the end of 5 years if we didn’t use it, but in actuality we would get a credit toward another purchase. Just be sure and ask questions, lots of options presented to “make the sale”.
Andy our salesman was very helpful and knowledgeable. He was very friendly and helped us find the perfect sofa. Great pricing and financing! Highly recommended this store and location.
Typical sales staff, friendly and professional. They were always willing to help to satisfy your needs. Still, with their egarness to sell, when I wanted to know about items, threw me off.. All in all, they are very nice, and did help.
Friendly service and good explanation of the product!
We found the perfect sofa at a great price because of ypur knowledgeable salesmsn, Wajid! Thanks
Very friendly and great customer service!
Great service, people are very helpful and friendly
Jose was very patient with us. Ashley Furniture was not our first choice but he helped us change our attitude by coming up with answers for all our concerns.
Selections were excellent and well arranged. Enjoyable shopping experience. Would definitely go back. Our salesman Mike G. was great and very pleasant to work with.
I was very satisfied with Ashley furniture. Your service was beyond expectations.
We spent a lot of money on Tempur-Pedic power base and mattresses. When they arrived, the mattress is MUCH firmer than the one I was shown in the store. I have had the mattress for days and have yet to have a good night sleep; it’s like lying on a plank. I am having a hard time believing all the claims because our sales guy was VERY pushy and I feel like I’ve wasted thousands of dollars and my only recourse now is to exchange this for another bed from the same pushy people and store. I tried to chat with someone tonight because as soon as I lay down I realized I’d give anything to have my cheaper 15-year-old pillow top back, but as early as I go to bed, Ashley quits earlier. I went to LaZBoy to buy a reclining couch for a disabled family member after I bought this mattress. The pushy Ashley guy badmouthed LaZBoy, but at least the product I got from LaZBoy feels exactly as good as it did in the showroom, unlike this awful Ashley mattress. Also, it got delivered faster. At this point, I am miserable from lack of sleep. I can move this stupid mattress all over, but it’s always too damn firm to sleep on. I’m extremely unhappy.
Our salesman was very attentive and up front about their selection and pricing
Jose was great! No pressure and hooked us up…$$$ much appreciated since I hate people lingering while I’m shopping… woooo
The sales rep as soon as was done selling started to ignore. Had to ask multiple times to provide help to get the furniture out of store. Her communication was vague. The guy who came later helped us through.
Andy was fabulous to work with. Kind, helpful, professional
We bought sofa during black Friday. Sami was our sales associate and helped us with the purchase. We thought he was very helpful and nice as he scheduled our delivery date. Well, that changed. The sofa was scheduled to arrive around in a month. A week prior to our scheduled delivery we got text messages from Ashley to schedule our delivery, we just ignored it as our sales rep scheduled it for us on the spot when we purchased. Well, somehow that wasn’t the case. We tried calling him or the store but no one answered. We just thought maybe it was a glitch in their system and we scheduled the delivery again. Also, our sales rep mentioned even if we choose the free delivery it’s a “door to delivery” we mentioned we lived in a condo building, and on third floor and he assured that it’ll be delivered to our door and the delivery people will bring it up. That wasn’t the case, and delivery people met us in the lobby and told us they will not bring it upstairs. Wouldn’t recommend as we feel like we were told whatever just so they can make a sell.
I love the furniture I saw in the store. They were authentic and of good quality. I love the assistance from the staff. They're amazing.
Last Friday, I received my incomplete delivery due to the seller's error, I went to the store and no one has been able to resolve the seller's error, the store manager does not care or is interested in resolving my situation, I called customer service and they are waiting for me the manager responds to an email that was sent to her, the experience with Ashley has been horrible, the salesman Vinny does not answer my calls, the manager is super rude, I do not recommend this company to anyone else.
Ashley at Schaumburg was very helpful. I placed an order on line and the service was horrible when I had to change the delivery. I kept getting the runaround and no one knew what to do. I went to the store and they took care of me within 15 minutes.
We are very happy with our new chairs and experience with Ashley Furniture. Our chairs were delivered on schedule and the delivey team were very polite. We would buy from them again.
DO NOT work with Helen at this location!!!! Made three careless mistakes in the process of me trying to furnish my office and gaslit me for expressing frustration about her lack of care and professionalism. Also sold me a protection plan that I can't use and somehow found a way to yell at me about that too. Truly disgusting behavior and ZERO customer service skills. Do not waste your time!!!
Issues with warranty repairs and customer service support.
The guys that delivered were awesome and after such a frustrating purchase, all as a Ashley Team, from Andy and the delivery team hard work made a Ashley furniture customer first life!!!!!
Wonderful sales team! Great everything thank you love my furniture! Better than crate and barrel service for sure
Best bang for the buck and super helpful staff.
Very good experience our sales rep Sam was extremely helpful and a joy to work with
Bad customer service and no one picked up the phone call. Order has been cancelled without notification and trying to connect and get help but very bad service and keep lying.
Many option, nice. flow to the store, reasonably priced, and Helen was great!
Great coustmer service
Great customer service, salesman answered all of are questions accordingly
It was a pleasure to work with Vinny and the store manager. They made it a great experience. I will definitely go back to order my mattresses.
Went to the Schaumburg store, met Helen the salesperson. Absolutely wonderful! Bought a leather sofa, and hopefully more in the future.
(Translated by Google) Very good service and great variety of furniture (Original) Muy buen servicio y variedad de muebles grandiosos
Best service ever
My salesperson was nice very nice took a Time to listen to me and my daughter I will give her a hundred Stars if I could
This place was amazing and welcoming behavior staff .i like it👍
Sam is very helpful and has alot of patience
I WANT MY MONEY BACK$$$$Purchased a sectional back in SEPTEMBER 2023 . From day one of delivery, the furniture has been deffetive. Had customer service rep from Ashley out twice now within three months. Each time, they sent out the same rep Clayton/Chad, one who would consider him to be a gang banger on drugs, which smelled like alcohol and weared his pants down below his butox. At no time, while asking for a receipt of the warranty visit and a business card. The representive would provide. Instead, he ran out of my home like an addic looking for a fix himself. And maybe a belt.
Helen was great!Helped me find what I was looking for, accent pieces which didn't end up working, and gave me a great deal on a new sofa.
We were greeted right away and treated great , walked out with what we came for at a great price!!!!!
A pleasure to deal with. Fast shipping with no issues. Very professional.
I USUALLY NEVER HAVE REASONS TO POST COMPLAINTS. BUT AFTER BEING TAKEN FOR $2000.00 IN A FURNITURE PURCHASE THAT HAS BEEN BROKEN FROM DAY ONE. BUYERS BEWARE. SELLING DEFFECTIVE FURNITURE$$$$
Helen was so amazing and such a great help for us getting our new sofa today! She was very thorough and accommodating to what we needed and very understanding about what we wanted and needed. Very excited to get our new sofa!
Beware! The companies quality is not the same, horrible customer service. The manager at Schaumburg never picks up the phone. I sent photos of the damaged product when delivered and they said call this number we just do the delivery, things only got worse. You are now informed!
Didn’t have a great experience in the store. The saleswomen I was working with didn’t know about the sales or requirements. They kept switching and going back and forth on everything they were saying. Pretended to call a district manager to get an approval and the guy wasn’t even on the phone. The whole interaction was a joke and a waste of time. This is the second time in a year I’ve had this type of experience. I just ordered online like I did the first time. If I didn’t have their card I wouldn’t do business with them. Vinny was the only one that seemed to care and unfortunately he wasn’t there when we returned to order.
THE ABSOLUTE WORST! BUYER BEWARE!!!! This is our FOURTH attempt to receive non damaged furniture. FOURTH! First time the center lift section was bowing, wasn't laying flat. Second time they came out to replace center section, still was damaged. We decided to exchange for different table set. Saleswoman said the amount difference would be count as credit on our bill. So third time there were scratches on the table. Now we're on our fourth attempt AND they are saying they no refund amount. Basically they trap you. This isn't right.
Good products. Great prices
We bought our furniture from them and we went back trying to change 3 of the dining table chairs with a bench, they told us no returns! They were so rude in a way they left us waiting in store for an hour no one willing to talk yo us. They gave us a phone number of department that we have to call if we want to return and the department said no it’s not us tell the store we want to return and the store saying no it’s not us it’s them. We ended up in the middle, no one helped and once you get the furniture no returns at all. If you search online you will see you can return furniture in 30 days but the maneger saying it’s just an internet thing! So disrespectful and rude after you buy. Don’t recommend at all
Great place great prices great people working there. What else can I say. Will be back if there is anything else I need.
The men who moved my furniture and set it up were amazing. So helpful, patient and hard working!
Excellent selection of mattresses and wonderful salesperson at Schaumburg Illinois location, Nadia! Thank you
My salesman was very helpful and informed about alot of things. Mr Hussain was very nice to do business with.
Zara my sales person in Schaumburg was wonderful. She took time to tell me about the furniture not just the look but the build. The delivery was prompt and the guys were nice and professional. I could not ask for a better experience.
Great customer service! Thank you Michael!
Very disappointing. Bed came but no mattress. It was in stock. They put it on the wrong truck. Coming I 3 days. The nightstand was damaged. Now waiting 7-10 days for “repair”. The ‘white glove’ service left packing foam all over the common area hallway in our condo. My wife and maintenance man cleaned it.
Buyer Beware! Yes, please pay attention to one star reviews. I had previously bought furniture from Ashley in Schaumburg Illinois. Everything was great and dandy. So when my fiancée and I needed new couches, first place I went to look, Ashley in Schaumburg. Found a great deal on (2) big deep couches. Bought them and had it delivered 2 weeks later. Wow, not on backorder, couldn't believe it. Sales person was awesome. Delivery day, technicians were awesome very professional. Uh oh, the dust cover on one of them is ripped. No problem sir, we can have our repair company come out and fix it. Ok, no worries, just a little dust cover issue, otherwise everything is all well and looked well. At least what appeared to be to me, a non expert furniture installer. So I accepted the delivery and didn't refuse it. Because I thought it was just a simple torn dust cover. Repair technician came out, about a month later, they have a busy schedule, so do I. He comes, told him the issue, thought he would be in and out. Not quite, he noticed something else. The very reason why the dust cover was sagging on the ground. AFTER PULLING THE FABRIC UP TO REVEAL THE FRAME, WELL LOOK AT THAT, IT'S BUSTED. COMPLETE HUGE CRACK ON THE RIGHT SIDE. I ask anyone buying something brand new and expecting something in brand new condition. Wouldn't you want to get what you paid for?! Nope, not in Ashley Furniture's eyes. The repair technician (not part of Ashley) gave me two options, have it repaired or contact Ashley directly and let them know you want a new one. Guess who called and got the same story from over 5 different representatives of Ashley. "You didn't call within 72 hours to have it replaced." How am I, a non furniture expert supposed to know the frame of a couch is broken? Why is it on me and not the technicians who installed it? Looking at the couch it looks normal. Not sagging or anything out of the norm. Funny thing too, I asked why isn't it on the installers, one rep said, "they won't get paid as much then." I'm not in a relationship with them but come on, RED FLAG. You think they have the best intentions for you. Not the case. "You bought it on sale." WTF does that have to do with anything? So your sale items are not good quality? Thanks, I would of walked out of the store and onto the next furniture place. "The technician said its repairable." OK, he's an expert but I still don't care. I paid for a brand new couch. Not a (after they repair it) refurbished couch. Mind you, I bought the warranty for this too. These couches are white, not chancing anything with them. I haven't been mean or anything with Ashley, I simple ask them, really this is how you operate? The last rep I talked to said, yeah unfortunately there's nothing I can do since they deemed it repairable. Really?! You can put band-aids on just about anything. Doesn't make it brand new anymore. I work for an electrical company. If something we installed brand new was broken from day one, we wouldn't tell the customer to go pound sand. We would simply not survive that way. And we have installed brand new out of the box items and boom, it doesn't work. Do we charge the customer for a new one, no, we suck it up and install another brand new one no charge. Sometimes things go wrong with brand new items. I'm not old but yes, THEY DON'T MAKE THINGS LIKE THEY USE TO. Also, we certainly don't try to put a patch on it to make it work. That's not how you conduct yourself as a business. Last note. When the repair technician pulled up the felt to reveal the damaged frame. He also unintentionally showed me the quality of their product. Cheap, all plywood, nothing looked like it's built to last. They definitely aren't what you pay for. It's probably been like this for some time but what do I know. Even if these other people have great experiences with their purchases, it's not quality. I thought their products were quality, nope, I was dead wrong.
Wonderful to experience with Jenny! She was so helpful and took her time with us. We would love to work with her again!
Solid furniture at fair prices.
Zara was a rockstar and understood my timeframe and moving. She could tell I had to be somewhere and made it happen. Excellent service
very good 👩💼 saleswomen professional thanks for you help … bayan daoud ask about her….
It was very positive and prices were reasonable
Very helpful. Not pushy.
My sofa broke when I sat on it. Just normal sitting. It took 4 weeks to find out the protection plan I bought basically covered nothing. Then I was told I could have a repairman come to my home at my expense. I agreed and waiting a week for a return call. When I called back. I was told the ticket wasn't filed appropriately. I was given a 4 th number to call and assured they would help. I reached out to them and was told to call the warranty company. When you all customer service , you can't get a manager "they aren't taking calls" and will call you back Obviously they do not back up the products they sell and the quality is poor. Avoid purchasing from them.
Excellent service, everyone very friendly, very good service and very good quality furniture. Thank you very much!
(Translated by Google) Spectacular store! Where it presents an important variety of furniture (Original) Tienda espectacular! Dónde presenta una variedad importante en muebles
Helen helped us out & she was great!
(Translated by Google) Super Gooood Job (Original) Súper Gooood Job
Ashley’s a good store, salespeople are nice and pay attention to you. You can get really nice discounts by visiting the store, ones you don’t see in their webshop. Downside is that their paying process is quite outdated, I went in for a pillow and waited 15 mins until I could finally leave with it. They had me fill out a bunch of paperwork which is OK for a couch, but totally unneccessary for a 50 dollar pillow.
Incredibly nice and patient salespeople. They don't push you on anything and they are very accommodating. The store is pretty hot though. On a sunny day, with all those windows, it made me break out in a small sweat.
Found exactly what I wanted. Zara answered all my questions and made getting financing easy.
the Shamburg branch is very bad, and I do not prefer to buy from it again, and I advise my friends not to buy from it due to the bad attitude and behavior from the management and employees.
Everyone I encountered was friendly. Store was clean and not cluttered. Bayan was great to work with!
Helen was very friendly and helped me find what I needed.
Had issues with the delivery, should have refused it but I didn't notice that it was damaged until later. Can't get a return phone call, they just text. I would avoid this place like the plague. Table was warped, I called 2 hours after it was delivered. Also the side table wasn't fully assembled. I still haven't received a phone call. They don't stand behind their products.
Mi experience was great Wajid was super attentive he explained everything whit great detail and patience... We didn't leave the store whit the sensation of the doubt, we really went home knowing the we spend $ 8,000 in our selfs
At first wasn't that good bit at the end was very pleasant The person who helped me was very friendly
I was very pleased with Zara. She had a lot of patience helping me find just the right recliner. She took her time and made sure I was satisfied and explained about the delivery process. The manager Andy was so helpful as well in helping me get financed. The selection of styles was superior also. I didn’t need to look anywhere else. It was the first place I looked and thankfully, with my schedule, the last.
Our salesman was extremely nice and made our experience an easy one
BUYER BEWARE! Ordered a coffee table & side table. Side table was delivered half assembled. Coffee table style is middle lifts up towards you. That middle area doesn't lay flat, it's bowed. We have called SEVERAL TIMES & DAYS to different departments TRYING TO GET SOMEONE to do something. All we get is "a service job has been order"...but nobody has called! They don't care, they made their sale , they don't care. I'm asking to either fix the issue or pick up & refund...NOTHING! Customer Support & the Warranty dept ... terrible!!! Asked to speak to a manger or supervisor, they won't connect me. One lady said I don't have that phone number...not even sure what that means. I would NEVER buy from Ashley again!! Funny thing is I was warned not to. I should have listened!!!
Sadar was a pleasure to work with. He did not hover, or continuously ask us questions. He gave us our space to look around but was still there when needed
Helen is GREAT!!! She got me approved for a whole set with only $1.10 down!!!! Go to Ashley and ask for HELEN!!!
Salesman and supervisor worked with me selecting the items and worked on the price range to be submitted to my insurance company for reimbursement BothWajid the salesman an supervisor were great
Great help purchasing chairs!
Have bought several items from this store over the years and they are still holding up. This time around was looking to furnish several rooms in a new place and we were able to walk around without being pestered, which was a better experience. When we did have questions, the associate was able to get the answers we needed and didn’t try any up selling.
Andy was very helpful and patient. I had a great experience purchasing a bed and new matress.
Nice selection
Great experience found what I was looking for!
Wajid was very friendly, helpful and efficient! Can't wait to pick up our new piece!
Great customer service, Sami was very helpful and friendly.
First, let me start this review by saying I am someone who enjoys writing good reviews for companies. I worked in retail for many years and truly value and appreciate good customer service. I am also someone who always tips accordingly and I hate when people are rude to retail workers, restaurant staff, etc. I try to avoid writing bad reviews because there is enough negative energy in the world, but I have to speak up about my experience with Ashley Furniture because it has been HORRIFYING. I went into the Schaumburg location on July 17, 2023 and nearly two months later, I am still dealing with bad deliveries, defective merchandise and poor customer service. I purchased one sofa, one nightstand, one dresser, and one TV stand. Currently, the sofa dye bleeds onto other fabrics (and polished fingernails) and the TV stand was exchanged for a new one and the new one arrived nearly two months later damaged. Here is the very long and frustrating timeline of my Ashley Furniture shopping experience:July 17 - ordered items in-person at the Schaumburg store; the sales woman (Zara) seemed rush and basically told me that she had to talk to another customer once I told her the items I selected; I decided to add a TV stand and told Zara the size of my television--she said the stand I selected would work and went on her way; the store manager (Johanna) completed my saleJuly 26 - received items via home delivery; TV stand was too small and the TV legs were hanging over the front and back; I asked the delivery people to take the TV stand back and they told me that I had 72 hours to have it replaced and someone else would pick it up another day; I immediately called customer service and was told someone would call me to arrange for pickup; I also spoke to someone named Ebony around this same time who told me she would work with me to get the TV stand exchanged, but I never heard from her againAugust 3 - spoke to Herzel and Vidal in customer service; they advised me to speak with the Schaumburg store manager to get the exchange processed for the TV stand because they could not authorize the returnAugust 4 - visited the Schaumburg store and was provided a new ticket number by the manager (Johanna) for the exchange; spoke to Rhea in customer service and was on the call for 1.5 hours while in the store--I was told the TV stand could be exchanged, then I was told it could not be exchanged, and then I was told it could be exchanged; before leaving the store, I received an email saying delivery of the replacement TV stand should occur on or around August 11August 8 - received an email requesting that I visit the store and make a reselection of the TV stand by 8/18/23 before the reselection period endsAugust 16 - went into the Schaumburg store and re-ordered the same replacement TV stand; I was asked to pay $77.01 for additional sales tax--I paid it with no issue; I told the manager (Marcy) that my sofa was "bleeding"--the black dye ruined my manicure and stained my white socks, Marcy told me to call customer service to have the sofa replacedAugust 25 - received text message from customer service stating they were working on getting my items (replacement TV stand) safely and quickly September 1 - received text messages from customer service asking if I was ready to place my order--I responded and asked for a status update on the replacement TV stand that I already ordered; I sent an email asking about the status of the replacement TV stand; I later received a call from Ashley in customer service who told me the replacement TV stand would be delivered on September 8; I told Ashley about the "bleeding" sofa and she said someone would call me on September 5September 8 - replacement TV stand was delivered with hole on side of box--I asked the delivery people if the item may be damaged and they told me they checked at the warehouse and the item was fine; I unboxed the replacement TV stand and discovered it was damaged exactly where the hole is located; I cal
My experience at Ashley was a great one. Sam was incredible from the moment I walked in the door and gave me enough space and direction as I navigated through the store. He really made my experience enjoyable and I felt listened and heard. Would definitely go back to work with him in the future!
Easy to purchase difficult to get put into our car. Waited an hour.
Nice place and friendly help and no high pressure sales pitches. Great Labor Day Sale!
Wajid was fantastic to deal with. He gave us a great deal and helped explain the differences between the different pieces we were looking at.
Helen and Jo are SO helpful! They helped us get two dressers at an incredible price. They are THE BEST at figuring out the most bang for your buck!
Worked with Zara & she was great! Very knowledgeable, super calm & exceptionally helpful. Looking forward to our new furniture
Good collection, well informed, friendly and helpful staff
Such a nice group of people! They were all very accommodating and helped keep my son busy so I could shop! They even stayed open late so I could purchase the furniture set I wanted. I will be sending everyone here!! :)
Very helpful sales associates and manager.
Bayan was amazing in helping me find the perfect furniture for my new apartment! Of all places, Ashley’s definitely had the best quality for the best pricing.
Directed to exactly what I was looking for. Purchase was easy. Zara so accommodating
Helen went above and beyond my expectations. We came in with our measurements for a new sectional and she helped us rearrange a piece on the floor so my husband could get a better picture of what it will look like in our space. We will be back due to her amazing customer service. Ask for Helen S !!!
I had a good experience and enjoyed working with Zara, hope i got the correct name. She was very patient and wasn’t rushing me with choosing the products. But now I’m leaving only one star review, Because of the Synchrony bank The store put me in. The representatives are working there are not professional, Not organized, And don’t know whether they doing. I paid by mistake the full amount, And requested to be returned the money. After couple weeks, called to check on the mailed check, And they told me they don’t have my request in the queue. Not enough that they take forever to mail it, But the dream place the Order. Horrible customer service.
Pleasant and courteous experience shopping. for furniture at Ashley
Wouldn't honor Synchrony home card for 0% financing offer
Helen was great
Horrible customer service through Ashley customer support line. The order I was to put together myself arrived with 1 part damaged. After sending pictures of the damaged part and waiting a few days the service team advised they will send a new order almost a month out. I asked if the delivery team can wait to make sure I go through each piece to ensure no damage. They said no, they cannot wait. They will pick up original order and if there are any damages to new order I have to go through this same process all over again. I called the support line to ask if they can alter the order to have the delivery team wait for me to inspect or deliver the replacement order already assembled and they said no. So they took my money and after a month of waiting for the order I still have no confirmation that it will arrive in good condition and while talking to me hung up mid-call. My first and last time shopping with Ashley.
Mr. Kahn did a great job of helping us find the dinning room chairs that we needed. He went out of his way to find several options for us to choose from. He is a very helpful and friendly salesman.
So helpful and such an amazing experience working with Zara Kashkooli.
Staff was approachable and helpful, especially in taking the necessary steps to make sure that I was satisfied.
Such a pleasant experience. Johnny helped us and he was so knowledgeable. He answered all the questions we had didn’t rush us. It was a great experience all around.
So where do I begin. in 2020/2021 I had purchased a sofa from this location. When they delivered the product, they attempted to bring it through the front door but couldnt. they didnt attempt to bring it in through the back door at all. when I asked the delivery drivers what im suppose to do, I was instructed to contact the store and talk to them about the whole ordeal. I attempted to call the store repeatedly but I kept getting tossed around from department to department. it took a few hours to finally get hold of someone at this location. I had talked to a manager at this location and explained to them everything that happened. I was told by them that the fees would be waved and everything was taken care of. at that point I figured everything was alright, I didnt get any bills from them at all up until late last year, along with notices from their bank, saying that I owed them money. I disputed this with their bank and they were suppose to investigate it and get back to me. they never had, so again the problem seemed to have vanished away. nearly a year later, and I get a notice from their collection agency and bank saying that I owe them 900 dollars. I attempted to call them again to straighten this problem out, only to be repeatedly tossed around. this time it wasnt a few hours it was more like days. I was given about 5 different phone numbers for this location, all of which werent the right phone numbers. I even googled this locations phone number and it didnt work. upon my last call, I talked to person from their hot line number, which finally patched me through to their location. I attempted to discuss the issue i was having and the frustration its been trying to get this issue resolved, only to then have them hang up mid way through the call. is this how you treat customers? so if your looking to buy from this location, please reconsider because you will get the "worst" customer service in the entire world. *update* I attempted to contact them via email and I still havnt received a reply. *update* its been over 2 months since I posted this review, and I have still yet to get a call back from the owner or management team. I will attempt calling this location again next week. this is completely ridiculous. the manager/owner clearly only responds to positive feed back.
Mr. Jonathan Doyle was good in helping us with what we were looking for. I would go in there once again.
Nice furniture; nice sales person. Would go back.
Zara was Very helpful. Very nice and attentive. As soon as I came in the store good customer service very happy with my purchase.
The staff we worked with were of great help
Excellent customer service
We bought a great-quality couch here that we love, but after an infuriating "customer service" experience we had, we will never shop at Ashley again. It started when our dog chewed up a piece of our couch. I called the store to see if they had any re-upholster services we could pay for--nobody answered the phone over the course of three days. I even left a voicemail that no one returned. I then called the corporate line who told me they could not help, not even provide information about this, and that I'd have to work with the store directly. I told them the store doesn't answer their phone. They didn't seem to care about this and told me to go into the store physically. So I went into the store, where a sales rep told me I could call the corporate number (the number I had already called) and they would send me fabric for free, at which point I could work with an external upholsterer, which I was happy to do.I followed those instructions, but when I called the corporate line this time, they said they would not only send me the fabric for free, but they would come out and fix it for free. I was confused since this was conflicting information, but accepted it because they confirmed it was what should happen. They sent me the fabric pretty quickly, but when a technician reached out to me to schedule the appointment, they asked to see a picture, which I provided, and they said I needed to pay them for the service since this was clearly pet damage. I told them what the corporate customer service rep had told me, and they basically said there was a miscommunication and I needed to pay them. I accepted that, asking who and how I pay, but this person would not give me a clear answer. They just kept saying to pay "the store" which could mean a number of things with all the misinformation I had gotten up to this point. I asked for them to have a manager call me, which never happened.I called the customer service number again, multiple times over the next couple of weeks--one person literally told me they didn't have access to update accounts and that they couldn't even transfer me to someone who could; two other people cut my call off. Finally, I got someone who said I needed to physically go into the store to pay for the service. So I went into the store and spoke with Johanna, who did make efforts to help, but made multiple comments along the way implying she didn't know how to fix/access these things. Finally, she got my service order straightened out and I paid for it. She said she didn't know how I would be contacted or when (re: setting the appointment, and that I could text her (she specified text, not calling) if any issues came up. I asked if there were any other managers I could call if she's not available, and she said no. Days went by and no one contacted me. I texted her a few times to follow up, and she gave me pretty short and difficult-to-read answers. After a whole business week passed and I followed up again, she finally told me I had to call the corporate customer service number to schedule the appointment. Of course, when I called them, they cut my call off again. I followed up with Johanna telling her this and requesting to please get this taken care of or I'd be pursuing a refund. She called me hours later, saying that my service order had been closed, which no one had told me about. She finally opened a new order for me and promised someone would be in touch in the next 48 hours, which did happen and we finally got someone out here to fix the couch. But the aggravation it came with was enough to make us never give Ashley Furniture our business again. The cherry on top was the fact that in all my many conversations back and forth with Johanna, she never once apologized for the experience (which again, in summary, was me having to chase down multiple people at Ashley for almost a month who either cut off my calls, said they couldn't help me, or gave me contradicting information, just to pay them to fix my couch). I
The sales person Michael was wonderful to work with. He knew the furniture and walked us through all the details and made the sales process very easy. 5 stars for the in store experience. Unfortunately, the delivery process is not quite as easy. They have very few delivery timeslots and are very rude to work with and there is no consideration for people who work full-time.
Needed to order a part that for some reason couldn't be done online. My first time at this location and the horrible customer service I have come to expect, did not disappoint. I dont know how they stay in business, I ended up walking out after being ignored by the manager, who was the only one who could help me I was told, so I will need to try yet again another location. Pitiful .......
Great Experience at Ashley Homestore! Their sale reps are friendly, answered my questions, showed me furniture that was in price range and didn’t try to upsell, and weren’t pushy at all!
Zara was a pleasure to work with. She made our shopping experience easy and hassle free. Thanks Zara!!!
Banyan was very helpful
I went shopping for a couch during a sale weekend. I saw on the website that they offer 10% discount to military so I specifically asked if I would get the Military discount with the sale price. I was ensued that I would get both. I selected what I wanted and they ran my credit giving me a credit card. Then 3 people struggled to figure out how to give me the discount. They took my military ID information and eventually said I got the discount. After the purchase was completed and I looked at the itemized receipt, there was NO military discount. Pretty ridiculous that they would lie to my face and not be up front and say something. If they couldn't give me the discount just say so and I would make my decision if I still wanted to make the purchase. But instead all 3 employees lied and said I would receive the discount. I will still keep my purchase and pay the higher price, but I will never shop there again.
Happy with our experience although it seemed to take WAY longer to check out (we paid in full) than I would have thought.
They were helpful but I could have saved $200 more with just ordering online and I would have received furniture quicker.
I would never shop or purchase anything from this Ashley store or any Ashley store again. We went in the store, purchased a dresser, called back same day to cancel because when got home realized dresser would not fit in the space. Spoke directly to Diego Herrera who sold us the dresser who stated it would be canceled. Three days later we start getting texts about delivery, our credit card was charged for almost $1000 yet the order was cancelled! 18 days later and this still has not been resolved, the charge is still on our credit card, the store never answers the phone or returns messages, the sales person Diego stopped responding to us. Called customer care and they keep hanging up on us before the end of the conversation. We were told they were having "system issues", well the system issue didn't stop the credit charge from going through. Hard to believe a big corporate furniture store would be having system issues for 2 weeks! Never again... they have lost our future business.
(Translated by Google) You are going to fall in love, it has beauties for your home, excellent customer service and financing!! (Original) Te vas a enamorar, tiene bellezas para tu hogar, excelente atención al cliente y financiamiento!!
Sales folks are nice, they are trying to meet targets after all. Service is terrible. Delivery of your order would be horrible and can take 3 months. Thousands of dollars of furniture can have splits and cracks, drawers that do not open, right out of the box.
**AT YOUR OWN RISK** Pending lawsuit on the store manager for evading delivery of purchased goods and refunds claiming “system is down”.
Cannot recommend buying furniture from this store. My wife and I purchased a bedroom set from this store. The sales rep continued to make promises our order would ship and it just never showed up. We're now 4 days past when we were supposed to have it, and no one is answering their phones. The salesrep has gone dark and I'm forced to write this review in hopes someone will contact me. Absolutely ridiculous the hoops I have to jump through to get furniture I've already paid for.
I thought this would be a simple process but I was so wrong. Placed an order and paid in full on 6/10 and no information, delivery date or status of my order for over a week. The sales person who placed the order has evaded me for over a week, I also went to the store to get more information and still no information on my order. At my wits end I go back to the store over a week since I placed my order and still no details. I ask for a refund and they say it will take another full week for me to get my money back. Please do not do business with this store. The store manager Marcia is simply the least professional and unhelpful person I’ve come across.
Your system was down so I had to pay online and I still haven't been able to schedule delivery.
I ordered and paid for a mattress May 26. They have NOT delivered my mattress citing system outages. They say unable to access my order. Impossible to speak with a person because system outage they say. No way to run a business! !
Sales Agent was really nice in helping us choose which sofa to get, especially since my husband and I have a dog in our apartment. The sales agent thoroughly explained the benefits of the couch, etc.
The person that helped us out today was Helen. She was amazing on helping us out with the things we needed. She also answered all our question and went above and beyond with prices. I 100% recommend that if you choose to go here. Ask for Helen.
Diego was phenomenal!! Very helpful and helped us find the perfect dining set for our home. Definitely recommend asking for Diego!
Very efficient and friendly service. Process was seamless and they had the items in stock allowing for the quick delivery schedule required.
Jonny Davis was easy to talk to and pointed us to our styles quickly. Since this was the first stop and after seeing what other stores had and their sales staff, we returned to work with Jonny! Thanks! And looking forward to working with him in the future!
Great experience. Jessica was our sales rep. When we first walked in she greeted us and asked us what we are interested in. Then she said if you have any questions please let me know. Nothing worse than the sales person following you around. We ended up buying living room set
I would like to thank Miss Bayan Daoud when I purchased from Ashley Furniture today You were more than wonderful in dealing🇯🇴thank you again 🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹
Diego at Ashley Furniture was so helpful. my wife is so happy with her new furniture.
The salesperson was very helpful in helping us pick out the furniture we were looking for. I would definitely come back to this store.
Very pleasant sales person and manager. Very knowledgeable and helpful in comparing merchandise. He took time to explain things.
Really disappointed 😞 never going back again. Recommend don't go to Ashley furniture
Good place to shop furniture with good price. Staff is helpful. They usually give good discounts.
Nice
Josh helped me & he was great!!!! Very personable, & very helpful!!!!
It was amazing! We had an amazing time with Michael and he answered all the questions we had!
I am not happy at all at your Schaumburg store, They are lying to customers, I bought bedroom set with lamps and rugs, the lady associate Said the protection plan will me $500 . When she printed my documents the protection plan was $800. So please stop lying and making fool to your customers 😒
Ashley is always our first go to place and Schaumburg Store is highly recommended.
Fair price good quality service
Joshua did a great job!!
Diego was great to work. He was very knowledgeable and professional!!
Easy and fast
The moment you enter you feel at home. Quality products, friendly service, and excellent displays that are actually helpful in setting up a home.You easily find what you're looking for without feeling stressed . Our salesperson Sardar was very professional and courteous .He raises the bar for a good salesperson and great customer service . Make sure to ask for Sardar when you're at the Schaumburg location.
Contact store - 1 in 20 calls may connect to a live person during office hours. Even their own customer service could not contact Schaumburg store IL. Delivery 1st attempt - unpacked open box damaged items, driver took it back 2nd attempt- someone cancelled order without contacting us, took another 2 weeks to reschedule 3rd attempt- bed parts dont fit together 4th attempt - the wait continues Poor experience, payment made in March, bed is not delivered in May. Waiting to see if 4th time is a charm
Schaumburg Store and Customer Service Horrible!!! Will never buy from Ashley again!!! I bought 4,000 of furniture, at the Ashley store in Schaumburg. A desk chair, costing nearly 500 dollars, was among the items. The chair was delivered unusable. It does not recline. I went to customer service at the store and they were Zero help. And with attitude on top of that. Though I bought the chair only three days before, the store customer service person curtly said, “you have to deal with corporate”, scratched a number on a torn piece of paper and shoved it at me. I called corporate, and they said the parts would be in within 7-10 business days, after which time a technician would come out and fix it. I called after 10 business days and customer service said that the parts would not be in for at least another 3 weeks. I called after another 3 weeks and they said the parts were not in. I asked when they would be in. He basically did not know and just seemed to casually pick out a number of “about another 3-4 weeks”. It has now been two months of this ludicrous runaround. It is obvious corporate customer service has no clue, that customer service in the store is completely unless and rude (and one wonders why it is even there since they simply refer you to corporate), and ultimately corporate customer service is utterly indifferent to any accurate forecast of delivery or interested in any sense of customer accommodation. Furthermore, the fact that one must go through this phony and protracted nonsense of fixing the chair, encompassing an awaiting of parts, and then an awaiting of technicians for who knows how long, to get to the point of them actually fixing the chair, assuming they even can is a complete sham. Any honorable business would simply replaced the chair promptly. They have plenty of such chairs in inventory as they are listed for sale at numerous other places. I am basically just giving up on them. I will NEVER buy another thing at Ashley. Their customer service people should be eliminated as superfluous, inept do nothings and know nothings, and consumers should look elsewhere, to a place of integrity for purchasing their furniture.
Multiple models and store people assisted very patiently and answered every questions and suggest best options
The manager is awesome.She is very helpful and knows what she does.We were very happy to meet her.If she wasn’t there we wouldn’t buy anything.
Johnny was extremely helpful. Showed me options that I was looking for. Gave me the length of cabinet. I went home and measure, it would fit so I purchased the full dinning set. I am very happy I went to Ashley
Worst customer service. We were misinformed when making the purchase and when we went back to store for help, we were treated disrespectfully by manager Maricela (she doesn’t care). Of course they didn’t since they we had already made a purchase of over 5K and they got their commissions. Don’t recommend, especially Schaumburg location.
NIGHTMARE! If you want to have wrong or broken furniture delivered, shop here. Otherwise stay away from this place. It is the worst experience I have had in the many years of shopping for furniture. There are so many better places to go to, this is my first and last time shopping here.
11/27/22: We ordered a Tempurpedic mattress that came with a free adjustable base and a king size frame. We were told the mattress and adjustable base would be delivered first and the frame could be built around the adjustable base later. 2/11/23: The mattress and adjustable base were delivered without issue. 4/20/23: The delivery team built the frame around the adjustable base; they put together the 2 rails, headboard and footboard. They left a large box in my garage and said we didn't need the bed base. When they left, the frame felt a bit wobbly. I called customer service that same day to inquire if it was built correctly; the service rep offered to send another delivery team to verify the assembly. 4/29/23: 2nd delivery team came in. We told them we don't know if that base needs to be placed underneath to make the frame more sturdy. They didn't advise us otherwise and proceeded to assemble the base of the frame; removed the legs off the adjustable base, installed the slats, placed the adjustable base onto the slats (without the legs), arranged the cords of the adjustable base, placed the mattress back on top of the adjustable base. 4/30/23: My husband sat on the bed and a slat broke. He also raised the head of the bed and the adjustable base remained stuck in position. We noticed the delivery team arranged the cords incorrectly, causing the cord to break when it was raised. 5/1/23: Spoke to 3 customer reps who state Ashley Homestore (AH) isn't responsible and they will not replace nor take the adjustable base back. I told them the adjustable base broke because of their delivery team. I was given the Tempurpedic (TP) manufacturer's number; that rep said TP is not responsible if the base broke due to their faulty assembly. AH insists there is nothing they can do other than order new slats and they will not pick up the adjustable base. It was not a faulty adjustable base and Tempurpedic has nothing to do with what happened. They will not give any compensation, not even to just cover the cost to discard of the broken adjustable base (it is a large item that trash will not pick up without a fee). I will never order from this company again and would not recommend it to anyone.
Beautiful Furniture, all the employees were so nice! Mike helped me & he was great. Highly recommend Ashley Furniture!
11/27/22: We ordered a Tempurpedic mattress that came with a free adjustable base and a king size frame. We were told the mattress and adjustable base would be delivered first and the frame could be built around the adjustable base later. 2/11/23: The mattress and adjustable base were delivered without issue. 4/20/23: The delivery team built the frame around the adjustable base; they put together the 2 rails, headboard and footboard. They left a large box in my garage and said we didn't need the bed base. When they left, the frame felt a bit wobbly. I called customer service that same day to inquire if it was built correctly; the service rep offered to send another delivery team to verify the assembly. 4/29/23: 2nd delivery team came in. We told them we don't know if that base or other part needs to be placed underneath to make the frame more sturdy. They didn't advise us otherwise and proceeded to assemble the base of the frame; removed the legs off the adjustable base, installed the slats, placed the adjustable base onto the slats (without the legs), arranged the cords of the adjustable base, placed the mattress back on top of the adjustable base. 4/30/23: My husband sat on the bed and a slat broke. He also raised the head of the bed and the adjustable base remained stuck in position. We noticed the delivery team arranged the cords incorrectly, causing the cord to break when it was raised. 5/1/23: Spoke to 3 customer reps who state Ashley Homestore (AH) isn't responsible and they will not replace nor take the adjustable base back. I told them the adjustable base broke because of their delivery team. I was given the Tempurpedic (TP) manufacturer's number; that rep said TP is not responsible. AH insists there is nothing they can do other than order new slats and they will not pick up the adjustable base. It was not a faulty adjustable base and Tempurpedic has nothing to do with what happened. It was all of AH and their delivery team's fault. I will never order from this store again. The delivery teams don't know how to work with products the store sells and the company will not take responsibility for their failure.Update:Reached out to the email address as provided and it was like talking to a wall. The lady even suggested we put the legs back onto the adjustable base, remove the slats and put the adjustable base back in place. Why would I want a broken adjustable base stuck in the position of the head elevated?? Ashley Homestore will NOT take responsibility for breaking our adjustable base. All they keep saying is "we have a no return and no refund policy". I'm asking for neither! I'm asking for them to dispose of this adjustable base THEY caused to break or cover the cost of it being disposed. Ashley is a big corporation and gets away with issues like this. No accountability whatsoever.
Marcie was great! Answered our questions, offered solutions and gave ideas. Made the process fun and easy as well as gave us a great deal! Will be back have more furniture to buy from Marcie.
Worst customer care, gave a damaged product, requesting for replacement and trying to connect with someone for three days to resolve the issue. Call center hangs up the calls after making you wait for 20mins.
Wajid was great! Personable and has patience. Bought 2 love seats from him
I love the wall paintings & the sales team was great, in assisting me. They were polite and knowledgeable.
This place was awful, would never buy furniture here, their floor staff was a good reason to shop online.
Sardar Khan was excellent in customer service.
Diego was easy to work with. Wasn't overbearing and let us have our space. He was there when we needed him for any questions. Hoping delivery of our new couch goes smoothly.
Representative Sadar khan was very helpful. Love the quality of furniture and service.
The salesman was very helpful and the furniture was very nice. The only drawback was their absolutely no returns policy. It's like buying at a closeout sale. Other than that, the experience was fine and I'm looking forward to getting my furniture.
Worst delivery experience ever at Schaumburg location with a 3rd party delivery men introduced by salesman. They wouldnt assemble handles for my night stands cause they said it’s not their job and they were not careful with my furniture. On top of that, they were really rude. I don’t even wanted to give any star.
The sales rep Alex was professional and answered all our questions. He was no pushy at all! We found a beautiful set! Thanks Alex!
Went into the Schaumburg location looking for a table and Helen was absolutely outstanding!!! Please ask for her when you go in!!!
Michael was amazing
Excellent customer service. Helen me helped right away and ended up with my dream couch.
I had a wonderful experience with Helen at Ashley. I got all the bells and whistles with my purchase so far. I bought the power loveseat and recliner.
My experience at Ashley was very good and Helen helped us out a lot and very good on information and helped us out
Today I walked into Ashley Furniture Store not exactly knowing what kind of couch I was needing. The second I walked into the store, I was approached by Sales Representative Helen. She was very informative but respectful and did not pressure me into making any snap decisions. Then when I found the couch, we were able to make a very great and affordable price that worked for me and for her. If I could give her more than 5 stars I would.
Great customer experience. Jessica was knowledgeable and helped me find my dream sectional
Staff was very courteous and attentive. Provided options and worked to make the purchase experience both pleasant and timely.
Helen is the best! She’s new but I would’ve never noticed if she hadn’t mentioned it to me. Will definitely look for her when I come back.
It was great to work with Helen ! She got us the price and couch we wanted . She was very patient and enjoyable to work with . Thank you Helen!!!
Only because you have to give a star for a rating. Literally awful to work with if you have any damage or return. They don't do it. I was in middle of sentence explaining to them and they cut me off and don't let you finish hand you a number and all but escort you out of the store. The number provided is to corporate that says you must work with store level. It comes off feeling like a ponzi scheme.
If I could give them 0 star, I would. This was the worst shopping experience I ever had. I will never shop here again and I highly recommend others do the same. Also, don't believe the 5 star review. Employees have family and friends putting in 5 star reviews to help with all the negativity they have been getting. I have a family member who works at an Ashley and they asked me to help them but I refused. Also, it's a waste talking to their store manager. She does not care for the customer and is extremely rude.
We had a wonderful experience and Jessica Gamboa was great helped a lot! Thank you and looking forward to our new furniture!
Terrible service.When we bought the couch and sofas they gave us a delivery date approximately,and keep pushing and pushing for three months.Finally they call us to empty the living room in order to get the new couch and sofas. They didn’t deliver the day they scheduled. I have to drive to the store to figure out what happened with the delivery. They gave us another day for delivery and also they promised to give us $50 store gift card which they never send it.And I don’t want it anymore because they lied to us.Terrible service.
Good options
Nice selection of furniture for reasonable prices. Salesperson was not pushy, she gave me advice and space to decide
We just bought a new couch from Ashley tonight and quite honestly, working with Michael was the single best furniture buying experience I've ever had. We told him what we needed, he gave us space when we wanted it and was there to answer questions when we had them. Zero pressure, awesome to work with. Can't wait for our new couch in the rec room!!!
Came in to view bed frames and walked out happy with our purchase. Helen attended us and was friendly and knowledgeable throughout the process. Would recommend
Ask for Alex! - by the Woodfield location was truly helpful and every Knowledgeable!
Wajid is a wonderful sales person. Very knowledgeable and helpful.
Excellent service, thanks.
I can’t stress enough how cheap this furniture is. After being pushed into purchasing a warranty, 3 weeks after receiving the furniture tears all over. When we tried to use the warranty we were told nothing could be done. The most unprofessional company I’ve ever dealt with. Stay away, save your money.
It has been a nightmare dealing with Ashley. Do you see this huge base with the mechanical gear attached? When my parents changed their mind (before anything was delivered) and requested a standard mattress instead of an adjustable, Ashley complied but failed to note a refund for the base that goes along with it. They also refused to send anyone to pick it up and my 80-year-old parents had to slide this bulky, heavy piece of metal out of their room in order to even get into their bed and access their dressers. Bad backs and all, my parents managed to slide it into their dining room and here it sits. Savannah Stevens, the Customer Relations manager, did her best to answer other questions but ultimately said there is nothing Ashley can do to remove this item THAT NEVER SHOULD HAVE BEEN DELIVERED! I have been assisting my parents since January and the entire process has been exhausting. We ultimately chose to purchase a standard mattress from another company, and the difference is night and day. From pushy salespeople to an out of touch Corporate Office, Ashley should be ashamed of how it treats customers, especially older people who spend a lot of money and expect fair treatment for their investment.
Nice place , felt good not being followed by a store salesperson. Was very pleasant experience. Would recommend to friends and family.
WORST company, the delivery boys are rude messed up the roof and the wall of our condo when they delivered the sofa, and when we ordered the dining table it was different than what was delivered, they cheat.
I came into Ashley Home looking for some specific pieces. Helen was very helpful and was able to answer any questions I had. Very excited about furnishing my new home, and highly recommend this store.
The manager at the store Amarice Sanchez was very rude and racist. She sent our delivery to a random wrong address and refused to take responsibility to fix it and make sure our furniture is delivered to our correct address. When we asked her to fix the address she said that's not her job. And she can't fix it. When we asked her to either ship our furniture to our correct address or give us our refund and cancel our order. She became rude and loud that it's not her job. Go call corporate. Corporate said talk to your store that used the wrong address. Mrs. SANCHEZ refused to help or correct the address that she put on file in error. Horrible attitude horrible customer service. No refund and she's sending our furniture at the wrong address an error she made in the system. Never go to this place.
I give this a nuetral rating until my transaction is complete, furniture delivered. Will update then… UPDATED: Forgot a timely update… Happy with my purchase, delivery and zero percent financing. I do however wish it came with more care instructions. I’m not a wiz at cleaning but would like to know what is safe to use without returning to the store.
Had sticker price shock, been a while since we shipped. Our salesman. FLO was great
Mike was great. I will be referring him more business for sure.
We enjoyed working with Jonathan Doyle and a manager that worked in tandem on our purchases. They were attentive to our likes and dislikes, and showed many different items. We never felt pressured. We purchased a sofa for our basement and a new Tempur-Pedic mattress. We wife does not usually make quick decisions. But, these guys were good enough that we make our purchases on our 2nd visit to the store without shopping around, except on Amazon. Jonathan even price-matched the same sofa we found in the Ashley Store on Amazon. An enjoyable experience.
If there were -100 stars, I WOULD GIVE! We ordered a sleeping couch from Schaumburg Ashley furniture, delivery was promised within a month, but we got it in two months. When they delivered it, it was dirty and damaged. We called customer service, waited a month until someone came to do the cleaning and repair. Repair was done horrible, more damages appeared. Some parts fell off, and they said it’s not our fault. When I asked to fix it the already “fixed” parts, The material was uneven with creases, they said they have other customer to go to. They left couch dirtier then before, all metal staples were on my carpet, wet spots on my carpet. Went back to the store, manager lady was awful, no help. She was on the break and we had to wait almost 30 minutes until she showed up. If you are the manager of the store, break or not please go and help customers with complaints. After she showed up, basically she said the store has nothing to do with it and we should call or email customer service. Gave me an email to send the complaint. I put big email with pictures and videos, but email were not delivered because they were wrong and don’t exist. Called customer service again, explaining that this is unacceptable and requested exchange or return the couch. He said no problem he will open new case, nothing happened he didn’t do it! Called again and of course new case were not opened. Still hanging with broken/dirty couch that we cannot use it, afraid it would collapse. Horrible customer service, horrible in store service! They care only to sell, what’s happening after you payed they don’t care! I will never again step foot in Ashley furniture. I wish I read all the reviews here, before I stepped to that store. We got our living room couch from Value City and they were incredible with everything! Avoid Schaumburg Ashley furniture store, there is plenty other furniture stores around that care not just to do sale, but care about their reputation. P.S several months later and still the worst service ever! Customer service is awful, they should not even exist. THE WORST COMPANY EVER! I already told all my family and friends not to shop there, please go anywhere else, but here!
Pretty awesome job great customer service
Great experience! Jonathan made it very quick and easy to get a new sofa.
There are some great people working at this store. Very helpful and welcoming.
We are missing a piece of furniture that was not on the delivery man’s list. Had to open an escalation ticket and was told that someone would call me back same day. I’m still waiting for the call and when I will get my missing piece.
Diego was very nice and excellent customer service!
A pleasant friendly atmosphere, professional service, the ability to listen to the client and provide exactly the right product. I am satisfied with the purchase. Thank you Zara 🤗
We loved the help we got from Diego in the store. Disappointed that the 25% off only applies to furniture in the store. This item cannot be found in any store.
One of my bed’s storage drawers came broken. The man who delivered it reported it to dispatch and I was on speaker phone being assured that a new one would come in less than a month. When it didn’t arrive I chatted with customer service who told me that it would come within a month of that conversation. It didn’t come. Another chat with customer service and I was told that there is no record of any drawer ordered for me! She said that she needed the serial number from the bed - located in back of it. I live alone and am 5’2”. I have given up and my fiancé will try to fix it. My previous experience was the wrong dresser being delivered. They tried to get me to sign for it anyway “ until the other one comes”. Thankfully I stood my ground and refused it. Much much later the correct dresser came. They have lost a good customer. Buyer beware!
Flo was so helpful and knowledgeable when assisting me in finding a new couch today. Great customer service.
Johannah was extremely professional and very helpful with our order
When we visited the store the sales people were friendly enough (maybe a bit competitive between each other), but when I called for help after I got my order they just hung up on me... Maybe it's just their system since I was near the end of the day, but I'd expect to be able to leave a message...
Great customer service by associates
If I could give 0 stars I would! I just wanted to ask where I could see a certain bedroom set in person. I called the Schaumburg store & hit option 4 to talk to customer service; I was told I should have used option 3- he only handled deliveries. I asked if he could transfer me- no. So I call back- hitting option 3 the phone rang about 8-9 times then I am disconnected. I tried 3 more times- same response. I call back to option 4- customer service- no answer. I go online & use chat to talk to an agent to ask this question. He does not have access to the information- I'm told to call my local store. I tell him of my experience- he apologizes and tells me some of the stores have problems with their phones- what???? He can't offer any other help. So I try one more store- the Algonquin store. Option #3- same response- 8 rings then I'm disconnected. 1 last try- dial option 4 for customer service- after many rings I get a person! I'm told they don't have access to a regular line- don't know what that means. He couldn't offer any more help- told me to come into the store to see if they have what I'm interested in. I was trying to avoid a wasted trip. How do you trust a company to get your order right, deliver quality furniture and address any issues if they can't get phone lines that work? This same thing happened to me a few months ago with Ashley but I thought it was a fluke- apparently not! So now I'm looking at Bob's. Good start- I called and someone picked up on the 3rd ring and was able to answer my question! Guess I know where I'll be buying my furniture!
Ordered a bedroom set in august.. promised delivery time was 2 weeks. The set was not delivered untill end of October with the 5 chest drawer completely from the wrong set. 15 calls later and 2 visits in store they were able to set up a replacement delivery.. which delivered yet again not the correct 5 chest drawer.. 3 deliveries later each time different chest being delivered none of them the one I wanted and paid for which resulted in switching it for another night stand which is cheaper. I was promisted 10% off for waiting 6 months to complete my order which wasn't the items I originally wanted and refund for the difference of the 5 chest drawer. I called 4 different times and no information on my refund.. this company is a joke. Why do you sell items u dont have in stock. I wished I spend my money elsewhere. I do not recommend this place to anyone.
Zara was efficient and helpful. We got exactly what we were shopping for in a very reasonable amount of time.
Marcie Sanchez did an amazing job showing me all of the available options in both bedroom sets and mattresses. She was extremely knowledgeable and very friendly. If you ever go to the Schaumburg location, as for Marcie! You will not regret it.
Dont waste your time shopping here. They quote you one price and we head back 2 hours later, only to have to work with a different sales person and a different higher quote!! Could not match previous sales quote given. Also brought in new home postcard coupon and they cannot honor as sales on floor better deal and cannot combine! Go to Bob's Furniture. Much better customer service experience and prices you cannot beat.
I went to Schaumburg location on a Wednesday and was there almost an hour. Not one person approached us and asked if we needed help! Another couple entered a minute before us and they had the same experience and left. I was quite disappointed and it cost them a sale because we found someone else who we gave our order to. Their loss our gain.
Store was nice a bit outdated, but men's bathroom was disgusting, stall door wouldn't stay fastened and toilet bowl exterior was disgusting with unwashed stains that could rub against pants or other clothing
They very polite and help you to explain each and everything. Luckily I had a coupon code which they accepted and they matched online price for the product I purchased. Also they provided me some discount over it and offered free shipping to the door step. Overall my experience is very nice and I hope I will get my product soon. 👍
Michael J. and Neil provided superb customer service! Went above and beyond my expectations. Thank you both!!
Clean store and nice layout, employee was helpful in finding a kitchen table that I needed
Johanna was the perfect sales person. She was attentive, patient and genuinely a nice person. She did not hesitate to move furniture pieces around to give me a better idea of what the layout would look like. She went above and beyond in my opinion. I will be making future furniture purchases at this location with Johanna as my salesperson.
We had a great experience shopping at Ashley Furniture and Zara was amazing to work with. She took her time to make sure our needs were met. She helped us pick out the perfect furniture for our new home. Thank you , Zara!!
I don't even know where to start with how badly everything has been handled with this Ashley store and the replacement department they work with, so I guess I'll start from the beginning. I'd rather sleep on a box than ever deal with this company again.My husband and I bought a house last year and needed to obviously buy a bed set. Since we moved to Schaumburg, we thought of Ashley right away since this location is close to our house. Upon walking in, we were treated great. Everyone was nice and helpful, and of course, wanted their sale so that they could get their commission. We picked out a beautiful LOOKING farmhouse bed with matching side tables and a dresser, and we were on our merry way.Fast forward a couple of months, we got our bed with no problem, delivery was fine, and everything LOOKED fine. The delivery workers put our new mattress on top of the bed and everything looked great. We were ecstatic by how easy everything SEEMED to be.Fast forward to June 2022, I'm in the bathroom washing my face and I hear my husband screaming "OH CRAP" (not those words), and my heart sinks. THE BED SLATS LITERALLY CRACKED IN HALF UNDER HIM AND HIS HEAD ENDED UP BETWEEN THE HEADBOARD AND THE WALL.This happened June 10 when we literally got the bed in like December of 2021. We call customer support, and they tell us that they will give us new slats, and we tell them that new slats won't fix the problem because the entire rail broke too... and so we went in the store, they put in a new bed exchange in, and when that was FINALLY going to be delivered months later, the dude only came with replacement slats, even though the store said they put in a whole new replacement bed order for us. He then explains the bed is crap quality and was manufactured wrong and even if he fixed the slats, they will keep breaking. He said even if we got a whole new bed of this same model, it will never have enough support because the wood rails were literally GLUED. Basically, the bed was supported by free-hanging slat wood (cheap quality) and my husband almost broke his neck when laying in bed because the wood rails literally broke off and the wood slats cracked. The wood had support ONLY near the foot of the bed because the drawers for storage were underneath the slats, so the bed had no even support. Then, the delivery driver called Ashley on speaker phone, literally tells them everything he told me, and tells them we would like a reselection (he told us to ask for this so we could get a brand new bed design instead and he showed me a better version of the bed I already had but that has more support). They put that into the system, he sends them the pictures of our broken bed, and we were told to go into the store to choose our reselection. We would only have three days to choose a new bed.So, we take more pictures of everything, go into the store the same day, show them everything, and the people at the store literally told us they knew what bed we had based on what we were saying before even seeing the picture and how it doesn't have the best support. WHAT?! They end up putting our new bed in their system, and a dude who was the "store operator" helps us and literally says he was working at this store for 3 weeks and is already quitting with his last day being the next day because of crap like this... apparently, this happens VERY OFTEN and no one can/nor wants to deal with it. The physical store can only put in orders and try to escalate things along, but the remote replacement team is the one actually handling everything, very poorly I may add.Once the reselection order was in, we waited and waited but never heard anything even though the guy said we would hear something a few days later. We also didn't trust the store operator we dealt with because his last day was literally the day after we worked with him. A few days later, we went back into the store and they said that the order was in but that the new bed was more expensive than the old bed so the r
The sales people at this store are nice and friendly but business with this company has been a complete joke. We got our bedroom set through them around Thanksgiving and their delivery men damaged two furniture items out of our 5 piece bedroom set. Told us they’d take back the bed frame/headboard to be replaced, leaving us to have a brand new $2000 mattress sitting on our bedroom floor. 2 weeks pass and our second delivery of our bed frame/headboard replacement was reported to be broken yet AGAIN while transporting. So now, almost a month has past and we still have yet to receive our missing furniture. Today, we went to the store we ordered from to complain and they’re saying “there’s nothing they can do because the warehouse the furniture comes from is a separate company” as well as saying we can’t get a refund. So we’re screwed out of our money and furniture. I will absolutely never ever buy from Ashley furniture again! I also will be looking into a lawyer to get our money back.
Nathalie was wonderful and very personable
Was not happy with this location. We were not greeted and no one came up to us to see if we needed help. I had to go to the counter to ask for help. The lady (forgot her name) who had just finished with a client was nice enough to assist my daughter and I. I will never go back to that location.
Overpriced
Zara was an amazing assist and made the process of purchasing my first sofa quick and easy.
Absolute terrible experience through and through. Ordered a dining room table set that was expected to be delivered before Thanksgiving, NOPE. Not only could we not host Thanksgiving at our newly purchased home, they pushed the delivery date back two more times after that! Table was finally delivered last night at 7pm, when the delivery window was set for 1-3pm! Customer service is clueless and won't help you in any way, so don't waste the time calling them. Table was delivered with scratches. The delivery guy didn't even have a screwdriver to assemble it, I had to barrow him one. Now they are trying to tell us that we can't return the table after delivery. Never again, please do yourself a favor and go elsewhere. I honestly can't believe these people are actually still in business. Merry xmas!
I would give it a -5 if I could. Customer service is terrible. The store manager doesn’t care. It’s almost abusive the way they treat their customers. Actually it is abuse go somewhere else. Save your time and trouble. Once they get their money, they don’t care about you the stuff isn’t delivered. You’ve never get a hold of anybody that knows what they’re doing. It’s a terrible company.
Johnny and the manager were helpful in offering financing options and thinking about our needs. Was really easy to discuss options and key aspects of the product: sofa sectional.
The sales representative did not commit to fully servicing my mother and I. We had a picture from the website and requested to finance the items and as we were waiting approval the sales woman didn’t bother to explore pricing, in-stock merchandise of the brand nor did she give us the exact amount and estimated delivery date- just put the sale through and told us afterwards what to expect and that it couldn’t be cancelled. Because of a language barrier, she didn’t attempt to communicate steps or alternatives. When questioning why didn’t she come back to us before finalizing, her exact words were “This is what to expect from any store during holiday deals” Not knowing she would still have a sale because our intentions were to shop with Ashley’s regardless. I was dissatisfied with being rushed to purchase a sale without being properly informed of financingt & the estimated delivery timeframe which we all know is a huge factor.
Terrible, don’t waste your money ! It’s no wonder everyone goes to wayfair or Amazon. TOTAL joke, she took advantage and sold me cheap furniture (1 year later) and I got slapped double what I paid … please don’t waste your money going here. It’s a scam
Nice service by Mrs „Zorro “
First time going here and honestly the customer service was excellent and definitely recommend buying from here
Didn't find good products, also they don't have good verity of furniture
Friendly staff.
My sales consultant, Jonathan, was very helpful and professional!
I bought a dinning set from Ashley’s in Schaumburg, Illinois and it’s been a headache dealing with this store since it got delivered. The chairs are uneven and some legs are lose and broken, the table must have fell during delivery. We don’t want the furniture - not because of the obvious flaws but because it’s horrible quality and they won’t last more than 6 months. I’ve been to Value City many times and never had issues with their purchases and/or returns. Please shop somewhere else! Ashley Furniture in Schaumburg, Il. Horrible customer service by Sara Kashkooli and Vinicio Herrera.
Our salesperson, Nathalie, was very helpful and knowledgeable. She found the exact sofa we were looking for and gave good advice on matching items. Very pleasant, no pressure.
Went in today looking for a few pieces, found more than expected. Our salesman Johnny spent a lot of time with us helping to put together a package that suited us. We'll be back for a few more pieces.
Love it
Brittany was a great sales woman. Nick, the manager worked with us and I bought a couch. They matched a lower price found online and took another 10% off. No Hassell and the best experience in a very long time. Thanks for everything!
Don’t waste your money to buy insurance My feedback to Ashley Furniture and GBS company. Employees are not familiar with their policy and procedures, and they are not familiar with their business. This company is completely waste of time. After you submit a claim, every claim get declined and they are not able to help you with anything whatsoever as a customer. I feel like I paid over $400 for the protection plan for nothing Ashley furniture ripped me off by selling me the worst insurance. I would blame Ashley furniture that they are providing the worst insurance company which is GBS. What's the point of buying the insurance if you every claim get decline and Ashley furniture store will not provide any information about the policy, qualification or disqualification. They just want to sell you the insurance to max their sales performance. Ashley store is the worst store in retail with the insurance benefit to the customers and they falsifying the statement to sell the insurance to their customer. GBS insurance company is the worst as well in the insurance business because they cannot do anything they simply decline all the claims And Both companies are extremely poor service because you will not get any help from either company.
I gave 0 star. The sales people are not good, they are very nice and helpful until you buy the product. I was supposed to get $600 in credit and after six months I have been calling every week and no results. From store level to the customers are horrible, i advice people to not buy anything from this people. I have not seen worst customer service. Don’t waist your money.
Natalie was fantastic. Introduced herself and gave me the space to roam and look. Checked in asked a question or two and allowed ME to find the right furniture for my space. No hard sell just great service!
IF I COULD GIVE THIS 0 stars I WOULD. This was me and my husband first time at Ashley’s. We had purchased a couch and was given a date of delivery for Nov. 11. I then got another call from customer saying we can now expect a delivery date of Nov. 15. I then got another call from “NO CALLER ID” it turns out to be someone from customer service. She proceeds to tell me now we can expect Nov. 25. I expressed my frustration to lady and she was EXTREMELY RUDE and hung up the phone on me. I called the store and they told us we have to go inside the store. It gets worst…… me and my husband walk in there was no greeting… we seen a older short Caucasian male we ask to speak to customer service or manager. With a strong attitude he proceeds to tell us there is no manger for the day and that he’s just a sales person and can’t help. We told him to find someone to help us. So we waited by the desk while AT LEAST 6 other “sales people” walk by and proceeded to be unhelpful. Finally a lady approached my husband and threaten to call the cops and told us to get out. We waited outside till cops came. We came back in and all of the sudden the lady had a different attitude and was now willing to help. I WILL NEVER SHOP HERE AGIAN! Ashley do better hiring and training people who are supposed to be “customer service oriented”.
I had great service in the store while making the purchase the problem is after you make the purchase. You have to continue to call to get your delivery scheduled. Once it was finally scheduled they tried to deliver 4 hours before they were supposed to. Then canceled the delivery and have had to spend hours trying to get a hold of someone who could actually reschedule the delivery. No one at customer service nor the store manager has direct contact with their delivery team. You sit on hold for hours and talk to person after person who can’t do anything. At this point I spoke to the store manager and a customer service supervisor and they keep telling me I need to wait. They call it white glove service but you definitely don’t get anything close.
Schaumburg location NEVER answers their phone . Rings and rings. Diego( who I made my purchase with) refuses to answer emails that were sent to him. Ordered furniture in July only to have it delivered end of October because of continuous back orders. Customer service is TERRIBLE. Wouldn’t find out until days before that a delivery was cancelled and pushed back weeks. Never ordering from Ashley again.
Superior Customer Service.
Johanna and Marcie were wonderful. They were exceptionally attentive to my specific needs for a mattress. And it’s arriving Tuesday! So excited. Thank you Ashley Furniture Team!
Jonathan and Neal were incredible when buying our king mattress! They were personable, kind and understanding. We will definitely be loyal to this store!
Went in today and Natalie, Marcy and Neil were great! Great customer service and they made it all work out! Thanks guys!
Very grear customer service, very nice manager
Hospitality was great!! It will be a few weeks before my furniture is delivered but I’m excited!!
Sardar was extremely helpful thank you!
Johanna was a perfect sales person/manager for me. Gave just the right amount of guidance when needed, pointed out helpful, important details on items that I was considering, and understood the style I was looking for. She wasn’t pushy and didn’t try to upsell. Thank you so much!
Diego was friendly and truly helpful. I walked in with a general idea in mind and he was patient and supportive in helping to find the right items for me. Definitely will be back for my future needs, and plan to ask for Diego!
Long Story: I purchased a bunk bed on 9/27. Said it would be delivered on 10/5. Once the delivery came, the product was damaged--we sent it back. We rescheduled the delivery to 10/11. Once the bed came to the house, it was damaged again--better yet, it was delivered in moving blankets, not even in boxes. The delivery men were so embarrassed but very apologetic. I called and asked what they can do to fix this. They said they could only issue me a 10% refund on the damaged product. So after spending over $900 at their store, they were able to issue $30 back to me; ridiculous. I accepted the $30 because I didn't want to start the bed shopping process over, and I'm due to give birth in December. After accepting the $30, I rescheduled for the third delivery, 10/18, and It came damaged yet again. I walked into Ashley HomeStore in Schaumburg and spoke to the manager, Savannah, who gave me the run-around and said you can call customer service since she's not able to issue anything. I asked to speak to her Direct Report and she refused. As the manager, she should have been willing to help a paying customer to make this purchase correct and not embarrass herself since after speaking to corporate they said that she would be the one issuing me the discount on delivery charge. Needless to say, she has a fun phone call coming her way tomorrow morning. :-)In short: I would avoid this place!!!!
Quick and easy purchase of a sofa. No complaints. Everyone was really kind and enjoyable to interact with. Sardur and Brittany (sure I messed up those spellings) were really wonderful.
My delivery is incomplete. The installers said they were given the wrong rails to my bed panel and could not assemble all 4 components. I called GRT and they told me to contact the store. I drive back to the store and they tell me to call GRT. I still do not have my full delivery and nobody has been able to help me.
Completely unprofessional! Rude! Customer service sucks especially over the phone. Liars! They will give you the run around with your delivery. They have lied three different times and rescheduled appointments, stating items arent in. Why the hell set an appointment date!. I'm not sure if all Ashley Furniture stores are full of garbage. But I definitely will never go back to them and I hope customers stay away from the Woodfield location. Wish I purchased elsewhere. Three weeks going on four weeks three different appointment dates! SUCH Bull****!!!!!
Great service and excellent instruction's by mattres doctor Wajid!
Delivery was good and bad. Told only part of my order coming and was entire order. Great news, but had to move boxes to fit furniture. Moving men were great, helped move with a dolly. Problem 2, the wrong recliner delivered and they did not want to take back on truck. I understand, but now issue is setting up appt to pick up and deliver correct chair. It's taking a lot of phone calls and patience. Coffee table had a gouge which showed white on dark wood, and service request went good. They shipped replacement leg and technician coming to change. My advise is look over items carefully, report quicky and document.
Really poor experience, first delivery went to the wrong address, furniture was finally delivered today - table was scratched and couches did not have the legs, delivery team blamed warehouse and advised us not to accept, have tried feedback team, need to wait 24 hours to connect to feedback team. this is for two offices, has not been fun
Service, promptness, sales representative, manager were all above 5 stars.
Ordered a sectional, dining room set, end tables, and a sofa/love seat back in June and absolutely nothing is ready and it’s October. What a waste of time shopping here, just get a bunch of lies on top of more lies about when delivery will actually be. No one cares about the issue, they just continue to give false estimates on when there delivery will be. Now going on 4 months and I still sit with an empty house! Buyer beware and shop elsewhere!
My salesperson, Zara was very helpful. I found the perfect sofa, but was disappointed that I couldn't find a dining set that matched my vision.
Really poor customer service, disappointing, waited 8 weeks for furniture, the delivery team came while all the staff were at the office and left saying no one was there, but they went to the wrong office- then I was told they would not come back - I had to reschedule for another week. We are also on our 14th week of waiting for another order. Not sure we will be back!
Warehouse department will straight up lie to you about delivery times and confirmations. This place should go out of business the way they treat people.
One word, awful
Ordered a couch back on August 5th. Was told on two separate occasions that it was going to be delivered. I received a call and text confirmation and confirmed both. I stayed home from work both times waiting for the delivery. BOTH times nobody even calls I have to call them after they miss the delivery time window and BOTH times told me the same excuse. By far the most unprofessional furniture store I’ve ever dealt with. They tried scheduling me with a delivery a week from now for the third time, can be sure it wouldn’t show up again so I cancelled the order. I waited 2 months for this shipment and was blatantly lied to on two separate occasions and was never given a courtesy call on either occasion that the furniture wouldn’t be delivered that day. They don’t respect your time just want to make the sale and leave you waiting with their insanely incompetent warehouse department. DO NOT order from here go anywhere else. I cancelled my order and will be getting my furniture elsewhere.
We visited Ashley Furniture today to find a new sectional sofa for our new house. We have been looking for sometime but could not find what we wanted, when we first entered the store we saw just what we had been looking for. Vinny came over and chatted and then showed us a few others too and we made our decision and bought our new sofa. Just what we had been looking for. We went on to buy a new bed too so had a great experience with the most excellent service, would highly recommend this store and Vinny 👍
We found perfect couch and coffee table for our home. Delivery was great.Special thanks to Mr.Bijoy
If I could give review of zero I would! Never, and I repeat never buy any piece of furniture from this store. I bought a couch back in June to have delivered in August. The shady salesman claimed that this couch never goes out of stock and that they have a huge quantity. August comes around and they deliver 2 of the 3 pieces of the couch. They claimed that the third piece was damaged and that it would be delivered in a week. I then receive a call saying it’s been back ordered one more month. After doing some research, I discovered that the couch had been discontinued in July and we would never receive the 3rd piece. Following the botched delivery, I went in store to complain and the lady said she would take the delivery charge of $140 away however they could not return the item. I went back in forth with the store and customer service. Both saying that you need to contact the other form of support. Finally after speaking with the old manager of the store and corporate we were able to return the couch and get our money back. But wait it gets better! There is still a charge of $140 on our account for delivery. I once again went in store and the new manager said they are unable to reverse the delivery charge and instead said we could pick out a piece of wall art to cover the delivery fee LMAO! Why would I pay $140 for a product I don’t even own! I then called customer service back and they claimed that the delivery fee would just MAGICALLY go away. And what do you know, the bill came the very next day. Dealing with this horrible company has been such a headache. They enjoy committing fraud on their customers and refusing to get anything done. No one at this company knows anything about the company. Please do not buy from this place!
My husband and I went to Ashley just to browse sofas with the intention of just pricing and seeing what size/style and price would work for us. We were greeted by Zara soon after entering. Zara asked what we were looking for and showed us many options. She explained each option in detail so we had information on each one. She took the time for us to try each one, find out our likes and dislikes of each with absolutely no pressure to hurry up or to buy. We really had no intention of purchasing a sofa right away because we were weighing many options for our budget and space limitations. Zara was so helpful and informative, that we ended up buying not only a sofa but also the matching chair! We are very happy with our choice and the buying experience.
They were great
Don’t bother buying here unless you’re willing to wait months for actual delivery of your item. They’ll keep pushing the delivery date out and blame it on the manufacturer. If you don’t have the item available immediately, DONT SELL IT IN YOUR SHOWROOM.
Wajid was the salesperson that took care of us. He was very knowledgeable and not pushy. We are very happy with the service we received from him and his manager and are looking forward to getting our new living room furniture .
This store looked very unattractive! It may have great pricing, but we walked out!
Very nice people to work with! Bijoy was very helpful!!
The saleswoman and salesman who were helping us really were helpful, but I unfortunately can't give 5 stars due to what I just found out. I got my dining table delivered last night, and earlier today I decided to really give it a good look to ensure it didn't get messed up somehow during transportation. Well, it turns out there's a bunch of gum stuck underneath the table. I didn't realize I had to check the undercarriage of the table I was buying! It's mind blowing and gross, especially since the table was a little over a few grand. If I was buying a used table at a garage sale I feel that I wouldn't have found gum on it since the people selling it would want to ensure it's as pristine as possible for a buyer. That's why it blows my mind the sales people didn't even bother to give it a final check before it was shipped out of their store. It made me feel as though they only care about getting something sold and after that it's not their problem. I would say make sure you REALLY inspect every inch of something you're interested in buying from here.
Great experience shopping at Ashley Furniture! Good quality decent price.
If I could put 0 stars I would. The WORST customer service I have ever dealt with. They lied 3 times about an order and said too bad when it was their sales guy who messed up. they are beyond rude and the manager is useless. I watched her let the phone ring and say I am going to wait for them to Hang up. Which makes sense why they wouldn’t answer and I had to drive 45 min. Go to BOBS discount instead the best people there for my other furniture
AVOID. Damage was made to my property by Ashley Furniture HomeStore movers. I’ve been calling for weeks now to have someone come assess damages or do literally anything and I have heard nothing back. I've called their customer service line several times and get nowhere. The refund process is also a nightmare and takes forever, meanwhile I returned something from Target and received a refund the very next day. Spend your money wisely and choose ELSEWHERE to purchase your furniture.
Very unfortunate that this store has no customer service manners! I was looking for a certain memory foam mattress and this Asian lady jump up towards to assist me but she has no patience to help me out. I was looking for a particular foam mattress and she kept pushing me to get the regular mattress. She kept insisting that the foam mattress I was looking or was not a foam mattress so I showed her the Ashley website and it did say that it’s a foam mattress! She’s discouraging me to get the foam mattress and get the regular mattress instead. I was going to compare the differences between the two. But when I was looking for the particular foam mattress the one I want, she just walked out on me and with hands up in the air and said “I don’t have it here!!” with attitude and walked out on me and never seen her shadow when I turned around! I was in total shocked! I should not be treated as such. I could have change my mind and buy any mattress I want if I was treated right. I walked out of the the store and when I looked back, the Asian lady was peeking out her head to see if I had walked out of the store. How RUDE to treat a buying customer as such!! I would not recommend this store to my family or friends.
This is the worst store snd customer service ever… we bought our 2 piece couch in January and just received the correct one today September 6th after 3 prior attempts and about 30 calls with customer service and still couldn’t figure anything out till 3/4 of a year later.
Bad bad furniture company to deal with. Make sure when you purchase your furniture you can have it on time. We were promised of 3-4 weeks delivery which is way too long already to wait for. Now its in our 8 weeks. and saying another 1 to 2 weeks. Customer service is bad. Manager on this location is useless
You can find good furniture, but can be expensive
Great customer service!!!
Great customer service! Marcelina was patient with us since we had a specific look in mind. We ended up finding one we really liked and bought it.
Venicio Herrera la persona mas mentirosa 🤥 cuando fui a comprar lo que necesitaba le dije que me mostrar los que estuvieran disponibles y según el me los mostró y me dijo en 3 días los tendrá en su casa fui a la tienda el 27 de junio y me los entrego hasta el 27 de agosto .
Delivery guys were great. We were disappointed by the fact that no one told us the delivery was only part of our order. Original delivery date was 7/18. Finally got a delivery set up for 8/18, only to find out it wasn’t our entire order. Looks like I will need to take another day off of work when the rest of it is ready. Poor communication. Very frustrating.
The furniture came 13 months after we purchased it. The dresser came with a size-able scratch (2in x 3 in area), and the delivery company damaged the mirror while installing the hardware. Overall this has not been a great experience.
We recently placed order through them for sofa and dining table. Before order they were like we can get you sofa soon and dining table will arrive in month. One month still no delivery. Still another 3 weeks time. If they cannot deliver soon why do they don’t tell realistic timeline while placing order. Went to store to check if they can help expedite, and their attitude was like we cannot do anything. It sounded as if they don’t care once u bought it. Not sure how their customer service will be in future.
I found the personnel in the store very knowledgeable and helpful. The furniture is of good quality. I have bought furniture from Ashley before, 9 and 10 years ago and it still looks like new.
I was about to buy a living room when I heard a lady arguing at the service desk about canceling purchase that she was waiting for three months they wanted to charge her 10% for canceling the purchase even they can no delivery the merchandise and they only had an estimated date after three months they also had estimate on the product I was about to buy I told the sales man that I will call at the estimated date when product will arrive to make the purchase the sales man didn't want to give me his business card so I got up and left
Unbelievable! I purchased a dining room table in December 2021 and they still have not delivered it. They have rescheduled the delivery day 6 times! The customer service representatives are so rude! The first time I called Ashley in March and asked about the delivery date (originally scheduled to be delivered in February) and the reps said "That's your problem?" I've been disconnected by CSR every time I tried calling them, over the 8 months of waiting!!! I've paid over 3k, waited that long, and got nothing but attitude from them! They named themselves as A #1 furniture store, but I would never buy anything from them again.
Not a fan of how the sales people follow you around like they do. Can't you ask if help is needed and then let people go? I bought a nasty kitchen set from them years ago that ended up being a piece of junk.. I'm leary to buy from them again! But still I continue to visit when I'm looking for something, mainly to price check.. friendly sales people would help too instead of eager leaches waiting at the door to pounce on you.
We have ordered a dining room set and a couch. We have waited months for our couch and still haven’t received it. We have had set delivery dates and then no one contacts us that it’s not even in the warehouse so they continuously change the delivery date. Diego has been the only one helpful. Other than that it’s been a nightmare buying through Ashley.
We have been waiting for months for a new table to arrive. No communication from @ashleyhomestore, just terrible customer service! I would not recommend them to anyone.
It was the easiest shopping spree I have ever had.
Don't believe what your salesperson says! We canceled our order due to bad reviews and pressure from our sales person and was told we would get a refund in 8 days. It has been 12 days and no refund. Also when we canceled the person on the phone said we would get a call from the cancellation department, got a call from the sales person who didn’t state who she was in the beginning. Glad I bashed her on the phone!
Salesman Wajid Hussain did awesome work Thank you brother
The furniture is made to last. The staff are very friendly and not pushy
We had a wonderful experience in-store and couldn’t wait to come back to purchase furniture for our new home. However, the pleasant experience ended once we walked out of the store. After paying in full for our sectional and being told, definitively, that our furniture would be delivered on July 22, we never had Ashley-initiated communication again. So once July 22 comes, we have given away our old couch, rearranged work schedules, and prepped for delivery. But it never came. I called the corporate line in the afternoon and after waiting on hold for 30 minutes I finally reached a human who told me the delivery was rescheduled for August 1 because of lack of stock. I completely understand there are supply chain issues and there could be delays. However we were never given an “estimate” or 2-4 week window, so we understood our couch to be delivered on the 22nd. So now we have no living room furniture, have no idea when the delivery will arrive, or if we will even be available to accept it. After calling for a second time on Friday to confirm our august 1 date, we were then told stock was expected August 12 and they didn’t know when delivery could be made. We are so unbelievably frustrated with the lack of communication and availability of updates. I shouldn’t have to call a phone tree and stay on hold for 20 minutes each time I’d like to know when my paid-in-full item will be available. We totally would have bought the same couch if they were just honest and said it would be delivered a month+ later. Customer service and communication seems to stop once you leave the store and given other reviews, it looks like Ashley could use a look at their communication and transparency policies.
Jeremiah gave my wife and I an amazing experience at Ashley’s. Already made two purchases and will probably come back for more.
Horrible! Ordered furniture, scheduled delivery no one called to give me a time. I called and waited on hold for over an hr. And they can’t give me any information! Horrible
Johanna provided a wonderful shopping experience. When I go to a showroom, I like to be greeting and call when it’s needed. She answered all of my questions and spared no details. She also made sure my wife and I had time to make sure we were happy with our purchase. Can’t wait to buy more furniture and send all of my family to see her for future furniture needs!
Really bad service! We got our both sofas with damage. Today is 3rd day that we are trying to reach them for reporting damages and ask to exchange. No one answering to the call!!! The sale assistant who sold sofas to us, just keep ignoring!!!
Be careful with delivery 🚚 dates.
Sarah was very helpful and very informative and she's a good employee
Hello friends,- be careful with delivery dates.
We were shopping for a sofa and chair and tried Ashley first. Nice selection of quality furniture to check out and we found one we really liked, and there was a sale going on! The salesperson we met as we entered the store, Natalie, was friendly and professional. She directed us to the areas that we should check and followed up a few times to answer questions. She totalled the order and it looked like a good deal. Before buying we went to two other stores and neither had what we wanted at a quality or price that topped Ashley. Overall great experience buying from them!
You get followed around the store and get forced to make an appointment to come back which is not appreciated. We found a sectional we liked and bought the same couch at a different location that didn't breathe down our necks.
Outstanding product offering with Temperpedic bed system. High quality products and looking forward to using it. Sales process excellent and very knowledgeable on the product. Very impressive with store support. Extremely easy to work with and look forward to my high quality bed system. I went to 3 stores before selecting Ashley Furniture.
Ashley home furnitures, has a good management of the orders and very good communication system, though due to the supply chain disruption we had a lot of wait time however they managed to keep us informed when things started getting better There order delivery and after sales service looks good too, however we received some wrong replacement parts and lost some time but later one of the managers helped out ordering the correct replacement, which we appreciate their support, we always use ashley for our furniture requirements
If I could give this location negative stars I would. We ordered an entire bedroom set from here A YEAR AGO. The delivery keeps getting delayed. No one will answer the phone. No one can help over text. The customer service with the entire company and this location is the worst I’ve ever experienced. When we have gotten connected, it gets disconnected or the service rep hangs up. DO NOT spend your money here. Dealing with them in ANY capacity has been a complete nightmare. GO ANYWHERE ELSE.
Poor service in my perspective. Ashley is the big furniture store and that is the reason I went with Ashley. Delivery information was not provided correctly at the time of purchase. Misinformation was given.
Not good customer service, order 2 time moved, more then month waiting, we need wait 1 more month it says also not guarantee to delivery DO NOT SPEND YOUR TIME
Modern/beautiful furniture. They have good deals on certain pieces
Schaumburg, IL location. Jeremiah was awesome! Got the couch we wanted, didn't BS us at all and made sure to get it within our price range. If we come back to this location to get the rest of the set will definitely hope he's still there!
Excellent service from sales people. WAJID HUSSAIN completed the sale that we had previously worked on with DIEGO HERRERA. Worked on pricing to make furniture a little more affordable. Pleasant experience.
My experience with the delivery was not good they gave me a two hour window but changed it after the two hours were up. I was given 12:30-3:30pm but at 3:36 they say my delivery was good to be 4-5:25pm or so I was on the phone with a customer service rep who had the compassion of a manikinand what she said to me showed it. Nevertheless the furniture was delivered at about 350 it was not in a box it wasn’t scratched up but I don’t know if it was a floor model or not the fact that I waited almost half a year for this item itself was. I asked to speak with a manager but was disconnected,
Very good service, beautiful styles and good prices
Our Showroom Representative and Sales Person Michael was great along with Store Manager
Matthew did a great job helping us pick the perfect sofa for us. He was very patient and listened carefully to the look and feel of the sofa we were looking for. We never felt pressured and in the end he helped us select the right sofa. It was a pleasure working with him and would highly recommend his service.
Please ask for Matthew. Great personality and very personable. I've never purchased Ashley but now I will repeat in the future.
Very friendly, informative, & patient, + good prices
Quality of the products is fine but not the service. I don’t prefer Ashley if I have a good alternative. I have a million reasons for justifying this but I don’t have time to waste
Update: I’ve left my original 5-star review below because our in-store experience was great. EVERYTHING since then has been atrocious. We were given a delivery date of July 22 at the time of purchase. This was not communicated as an estimate. The salesperson said “it looks like we can get that delivered on July 22.” On July 22 (after getting rid of our old furniture in preparation), we hadn’t heard anything from Ashley. We called, sat on hold, scheduled a follow-up call which never came, called again, and were then informed the new delivery date was August 1. On July 29, hoping to verify the new delivery date, we called again and were informed our pieces were out of stock until August 12 and delivery would happen some time (?) after that. The rep on this call also said anything communicated in store was only an estimate, not to be understood as a scheduled delivery date. I understand supply chain issues are impacting everyone right now, but communication has been nonexistent unless initiated by us. And even then, every timeline and estimate given so far has been seemingly made up and meaningless. Original review: Diego was wonderful. He helped us find what we needed without being pushy at all. Ashley had the best options and quality of all the stores we checked in our price range.
Wishing I could give a zero for Ashley furniture and especially the Schaumburg store. We bought a sofa and loveseat along with other stuff, but 3 years later, our sofa and loveseat are falling apart. We bought the extended warranty, but Ashley will do nothing to fix or replace them. Went to the Schaumburg store, where we bought it, spoke with the manager, Johanna Rooney, which was like talking to a brick wall, and all she told us there was nothing they could do for us...not even refund our warranty money. Very poor customer service. Perhaps with this service, they will end up just like Art Van furniture... CLOSED. Look at the other reviewers and listen to what we say... Stay Away. Once they get your money, they're done with you....and soon, you'll be done with them.
TERRIBLE! If I could give them negative stars I would not hesitate! First the sales person says the bed and night stands will be delivered on June 22nd and I sat at home waiting for the delivery that never happened. I called them and they said "oh, you have to schedule that" That's not what our sales guy said. So begrudgingly we set up the deliver for the following week because they "did not have enough room on the their trucks" to deliver that week. So we confirmed the order 4 days before delivery, and as soon as we got the text, and the day before delivery they call to let us know the foot board is on back order. WHAT?!?!?!?! I confirmed on Saturday that you had the footboard, the guy I talked to the previous week said everything was good to go and the order was all there and then all of a sudden, the day before delivery, you don't have part of the order?! Not a problem with never going back to Ashley, thankfully furniture places are a dime a dozen and someone will happily take our money and deliver excellent service! Ashley is happy to take your money but fail severely on the service aspect of it!
We bought a dining set, tv stand and a couch. The sales manager told us that everything is in stock and will be delivered on a set date. We called a few days before to make sure everything was in order and we found out that the couch was on back order for another 2 weeks, fine. Then on the day of delivery we received a text notifying us of what was being delivered, only to find out that the tv stand was not on the list. We called to find out what was going on and apparently the tv stand was also now on back order. Out of the three, only the dining set arrived, the rest we cancelled. Unfortunately, the dining table was a return, because these 'professionals' left the return paper with the previous owners name attached to it, and we just found out that the chairs have wood maker already covering previous scratches, in addition to visible scratches, dents and stains they were already covered in because they did not come in any sort of packaging. It is then safe to assume that the chairs were also a return from some other person, and Ashley tried to cover the damages with wood marker before reselling them.
Stay away!!!!!!! I should have listened to the reviews and experienced buyers. Customer service and delivery was an absolute nightmare. Do yourself and look anywhere else. I will never shop here again. Worst customer service
Extremely unprofessional customer service - I took a day off work for furniture delivery and they never came. Now I find out my order is a couple weeks delayed. Poor communication.
Amy was great!! Was not pushy!! Over delivered in every way!!
Very nice experience
Our experience here was amazing. We got the stuff we needed. But I would specifically thank Jeremiah and Johanna for being helpful and displaying excellent character. Jeremiah is an excellent salesperson, cool, calm and patient, who helped us out and was there for us throughout our time at the store. Jeremiah and Johanna (the manager) stayed back for us for two more hours after the store closed, to get our work done. They both even helped us get a spoon for our child who we needed to feed! Five stars!!!
the best furniture store in USA friendly service 5 ⭐️
Very easy to deal with. They matched the Online price for the table and chairs we wanted.
There are plenty of reasons not to purchase furniture from this store again… Not from Ashley again. They let me sign the paper which was saying “final sale “ on the third page in the middle of random paragraph whereas my product was not on sale even…it was full priced kitchen stool set… and the most problematic situation arose when the dimensions on the website are not found correct when the stool arrived. I talked to store, I talked to Ashley customer service and the person who delivered the stools over the weekend… none responded correctly, the delivery guy said I can not do anything please call store…I called the store who never pickup your call you can try to experience, I went to the store they said they can not do anything call customer service, called customer service three times and they said store did not add any notes in your so they are unable to help me because it just 6 hours passed the time window….. Very very pathetic experience especially with this store members Very non cooperative when they already knew what I had to do but they never directed correctly… I won’t recommend this store to anyone. The people who are giving 1 star I strongly agree with them.
Good service
Great Job...I will buy again....⭐⭐⭐⭐⭐👍
Very helpful and very courteous. Joanna, was very professional and knowledgeable, would recommend her services to everyone.
Michael showed good customer service!
Nice service
Had the pleasure of meeting Bejoy while looking for a specific type and size piece of furniture. Bejoy was very helpful and found on line an option for what we were looking for. Bejoy was patient while we left to re-measure. With Bejoys help we were able to order and pay for the exact item we needed by phone and on line. Bejoy followed up with us and and assured us after manager confirmation the order was placed. We will be back for future purchases.
Very large collection of furniture, well arranged and organized. Do check out their selections online as well
They lie just to get you to buy!!! They told us everything we wanted to hear and didn’t follow through with any of it. Absolutely poor customer service no one returned your calls we are still waiting for our order. Our first order went to a different address and caused a 5 day delay. Still waiting for our mattress that was supposed to arrive days ago Do not shop here
Very knowledgeable sales staff… no pressure to purchase… at ease… comfortable process…also good quality furniture…
I was at Ashley Furniture in Schaumburg last night and purchased some bedroom furniture. Kay was wonderful! She sensed exactly what I was looking for and was not pushy at all. I appreciate shopping with helpful salespeople! Thank you Kay!
Diego and Tyler were amazing to work with. No high pressure sales but there when you needed them. They found us just the right furniture in the right colors and the quality is great. Can’t wait to go back!
Diego was awesome! I’ve been shopping to furnish my new apartment so I’ve been in and out of furniture stores lately. I love this location because nobody was pushy or overwhelming. Diego made himself available and went above and beyond for us, I’ll definitely be a repeat costumer especially at this location!
So far so good haven’t received my furniture yet but all good so far!
I had shopped around at a few places and found very little selection for my budget and the quality. A few places the sales person did not pay attention to what I was looking for and found myself having to repeat myself , many times over. Frustrating! My experience working with JoHanna was positive, pleasant and helpful.
I had a great experience with purchasing my living room furniture on Wednesday, 11/22/23 at the Schaumburg location. The sales associate, Vinnie was helpful and provided me with the information I needed in making my decision. Overall I was quite pleased with my shopping experience and the service provided by Vinny and Ashley as a whole. Thanks again!! 🙂
Nice place with competitive prices. They matched a competitive store and went above and beyond to get me a better discount. Salesman was great to deal with.
Mike was a great salesperson.
I received good customer service in the store but the delivery is unsatisfactory. The driver waited until the 4 hour window for my delivery expired and told me he was not delivering because it started raining and I need to call back to reschedule. I asked why he didn’t come sooner because it wasn’t raining all day. He said he was making other deliveries.I called back on the next business day and was disconnected 6 times so I called customer service instead. She informed me no delivery was made to anyone the prior day and I have to wait another week to be rescheduled. I guess I have to wait and see if they deliver next week. Otherwise I will reconsider ordering from another furniture store who can guarantee delivery when promised. Very disappointed.
I’d like to share our experience with Ashley Furniture in Schaumburg. We ordered a bed in July 2021. I understand global supply chain delays at the time and accepted. I called Ashley Furniture mainline multiple times to inquire and was told that my bed was on back order until June 2022 and I ended up canceling my order. Absolutely the worst of the worst. Spend your TIME and money elsewhere.
Awesome store friendly staff and wide variety of selection
Worst Service EVER! Bought a bed set, sales person (Matt) assure us that we’ll receive it within a month, I already thought a month was long but I guess, it has been 2 months now, I kept calling him and he was never available, I had to go to the store, talked to the manager and the delivery date they gave us it’s within an other 2 months, I am very upset… I AM REALLY UPSET!!!!! Don’t SHOP HERE AT ALL!!! Total liars!!
Stupendous experience with Ashley and my experienced sales representative Marcis, who made my experience stellar. Thanks to the Manager as well for extending the discount to me a day in advance. Great team and marvelous service!
Awesome place, very good service. Kay was very polite and nice lady, gave us good deal. Thank you!!
Ashley is always a good store. We've bought many of our recent furniture items from them. I just highly recommend going online and getting an idea of what you like. Go in person to physically check them out and double check prices online. Every time we have done that we found that the online pricing was MUCH more affordable than in-store pricing and delivery prices even differed. We bought $75 barstools online that were listed as $200 in the store! We do love the Ashley furniture products! Just do your homework.
Kay was a great help!
Very friendly sales agents, they will look for every possible discount they can use for you. Lots of great styles, and the furniture is high quality.
Furniture is very cheaply made. Would not buy ever again.
Johanna from the Schaumburg Ashely Home Furniture was wonderful to work with. She is knowledge, patient, creative, and helped us find the most beautiful pieces for our home. Highly recommend Johanna and the AHF Store
found good furniture. price/quality matches. recommend it
We got a good deal on very nice furniture. Our salesperson Kiriaki Merris was very friendly, helpful and knowledgeable about furnishings. She went through every step with us and explained all aspects of our purchase. We our very happy we went to Ashley.
Matt Shantz and Josh the sleep tech did a great job showing and explaing the mattresses to me. I felt comfortable and was astounded to hear that it was Matt's first week on the job. He did a great job and was extremely knowledgeable. If he's there when I'm looking for furniture he's me guy. Thanks Ashley
This was a really good shopping experience. Dan helped me understand all the options and helped me secure the best within my budget.
No greeting upon entering. Staff tends to ignore you. I tried calling the store several times no one answering also noticed that the staff park their cars in the most convenient spots
I worked with Zara at the Schaumburg location. She was awesome. Zara was patient as she worked with me through some specific circumstances and requirements. We got the order done with ease. She and others were very thorough, positive, and extremely professional. Working with Zara and the Ashley team was sincerely one the best shopping experiences I've ever had! Thank you Ashley. Thanks Zara!!!
I have purchase all my furniture to fill my home from Ashley. Was in the market for a new mattress but after interacting with the friendly staff and having the same great experience I decided to purchase the mattress and another new bedroom set for my wife. I recommend stopping in and checking out the great deals and friendly staff.
4 stars cause no of us are perfect... short n sweet it was a great experience...Zara was a tender hearted very kind and knowledegable sales rep. I found the price I wanted on my bedroom set, and financing options were great . In turn very happy with my experience in this place would recommend to anyone
Went to the Schaumburg location and spoke with the store manager who was absolutely a pleasure to deal with. Did not know annesley the first time when I went in there just to do a little browsing that I was actually with the store manager. Wonderful personality excellent character and definitely will help you precisely figure out what you're looking for and work with you if you need financing or have Financial strains. He accommodated every single one of our needs and did not ever forgot what we were looking for what was important to us. Furthermore he remembers specific things about each one of us like I have back problems and that my husband is 6. 5" to help us navigate towords the right choice! Never made us feel any kind of pressure close the deal allowed us to feel free in the space and I'm 100% impressed by the quality of furniture as well beyond I must say Schaumburg Illinois store manager is the definition of Ashley Furniture customer service. You will not be disappointed ask for Tyler he is absolutely an amazing employee with knowledge about all of the furniture and more. We felt as if when we finally made our decision that it wasn't a pressured one and that it was the correct one. A lot of time salesman don't like letting you out the store without closing a deal. However I did go in there one time before and I told him that I would be back so and we did go back in he recognized that I did come back to him and kept my word that I would bring him back business. He kept his word as well that he would help our situation and do whatever he could do so who fill the needs necessary for our comforts at home. Outstanding service, people, knowledge of information as well as outstanding communication and professionalism. GO TO ASHLEY FURNITURE I PROMISE YOU WILL BE OUTSTANDINGLY HAPPY SINCERELY, J & V
Will never ever purchase furniture from Ashley HomeStore!! Ordered a dining set on August 29, 2021 assisted by sales person Zara. Was told that the order will be ready around Dec 10th. I was fine with that and understood that there were delays. Received a message on Dec 8th saying that the furniture is ready to schedule for delivery. Called and was told that only the table is ready and that it could be delivered, chairs will be ready in January. I asked if the table can be held and delivered together with the chairs since only the table is of no use. The customer service lady I talked to said it was no problem, that they can hold the table until January and deliver all items together and scheduled a delivery end of January. Never received a delivery confirmation so called back and was told that the chairs won't be available until mid February. Rescheduled again for mid February, didn't receive any delivery update. Called again and was told that the chairs have not arrived and they would be ready end of February, scheduled delivery for February 26th. Didn't receive any communication on the delivery so called back on February 25th. Was told that the table is not ready and the estimated time is June. Was also told that there is no record of any prior scheduling and that none of the furniture is available. Then I requested to cancel the order. Talked to two different customer service persons (Paul customer service ID 1445 and Abraham customer service ID AH41). First person told me that I would get a call in 7 to 10 days to confirm cancellation and return of money. Second person said that I would get a call within 48-72 hours from their VIP service to confirm cancellation and return money. Said they could not provide any confirmation until the cancellation is confirmed. Still waiting for the call, no one has reached out. Zero accountability. Customers be warned!!
Had a great sales person who answered all my questions, they have beautiful quality furniture
They were very patient and compassionate with our circumstances. Just had a fire at our home and need to get ideas and look around for most of the furniture we need to replace at our home. We just need a little bit more time to iron out all the details and make decisions. We bought a recliner to start. Thanks Alex for all the hard work!
This is the worst operating store. I've ordered from Ashley many times, but this store customer service and management is far the worst you can ever experience. We had a couch ready for a pick, however my husband can't pick it up so I wanted to arrange deliver, I was connected to a lady that barely spoke english I could not understand what she was trying to tell me she didn't have any idea how to answer my questions and put me on hold several times. When I asked for the manager, she never connected me. When I asked for her name every time she put me on hold and finally after 3rd time, she dropped the call. Finally I went to the store to arrange and pay for delivery which was supposed to be available this week. When I got there, the manager told me that it's not available until the following week and somehow from 150$ delivery fee it got to 159,99$. Therefore I decided to arrange delivery with an outside company that will charge me half of that. When I got home and called to arrange delivery, the guy told me that my order was changed to delivery and now is not available for another 6 weeks.
Great service, very friendly and approachable. They had the item I wanted in stock and were able to schedule delivery within a week!
They treated me good and the workers were very nice.
I will never ever do business with Ashley Furniture again. You can not get a hold of anyone via the phone at any time, customer service line is worse. I have been waiting for a call from the store manager at the Schaumburg location for over a month. I requested a call, email or something over a month ago and still NOTHING. Again, will never ever do business with Ashley again!
Horrible experience, furniture was delivered damaged, was promised to be delivered Dec 13th for the sofa but came month later. Delivery person called the store sent picture of the damaged sofa the day they delivered and said store will call us to get it replaced or exchanged. I never received a call. When I called the store no one answers the phone, put on hold for so long and then it disconnects or someone purposely hangs up. My mother was admitted in ER in critical condition and I couldn't go to store right away, when I go they said you are coming after 30 days, we were sick with covid one after another I couldn't go earlier. And I was waiting for their call as I was promised by the delivery person, and couldn't get a hold of them on the phone. Its really hard for me to keep going to store and talking to them, I get a run around. When I get there then they say we will call you tomorrow. I had Horrible experience with this Ashley location. I will never buy it here again Regarding bedroom furniture kept getting delayed and after 3 months I find out that bed went out of stock only dresser available. I had to go to the store again tell them about bedroom set not being available and got refund for bedroom furniture. But sofa I am still having hard time to get it resolved
I really recommend Ashley Home Store because of there good customer service and there good quality furniture
Hola Mayra , visite Ashley HomeStore, hay excelentes precios
Great experience with our Sales Rep at Schaumburg location. Very experienced and did not pressure us at all. We walked out Happy and looking forward to reviving our new bedroom set .
Johanna was amazing. She was so helpful and knowledgeable of the products. We had so many questions and she was right there to give the best service. Couches and recliner are bought! Cant wait to relax with them! Great job Johanna and Team!
very favorable prices and friendly service, thank you Wajit for kind service
We have bought a sectional couch from Ashley and we totally love it!
The sales person I had, told so many untruths to make the sale. The wait time for my item's looks to be month's, compared to what I was told. Ridiculous.
Went to buy a couch and a side chair. We were given a quote and a delivery date. By the time the associate entered the order, the price changed by $200 and the delivery date moved out 6 weeks. We walked out. The sales person had no clue what he was doing. He kept having to go talk to his manager. It reminded us of buying a car. Luckily there are a lot of places to buy furniture. We’ll never go back to this one.
asstant manager was going to call me about a delivery date as a maximum 5 days did not fit our schedule. Called and niether the assistant or store manager wiuld take my call. had to cancel the order.
I visited the store this past weekend with my family looking for a kitchen island. As soon as as we came in we noticed that the store had lots of inventory to offer, and the prices were decent. I was greeted by multiple people and directed to the spot where the items I was looking for would be. As we browsed around a store, associate name Joanna came up to us to see if we needed any help. She was very polite, nice and helpful with all the info she provided us with such as shipping, time of delivery, etc. She also said that they had a promotion going on and if did get it today we will have 25% off - we didn’t know this so it was really nice of her to mention this, it did decrease the price for around $300. The sale procedure was quick and easy, during which we got to know each other a little bit more. This was a great experience! We’re excited to receive our kitchen island! I recommend this store 100%.
I went here looking to buy a couch. They handed me a sheet 30% off first item, 20% off second item. But if you take them up on free financing for a year, you get nothing. I was very disappointed with all the pricing schemes. The furniture was a bit overpriced and, of course, not readily available. I spent my money elsewhere.
Jason was great! Very attentive, knowledgeable and efficient.
Excellent customer service by George today. The furniture is in stock and will be delivered Friday. Good value, fair price.
Natalie and George were great, we are so excited for our new bed and furniture. Service was friendly and comfortable they took their time with us and made sure we were well taken care of!
I purchase a queen bed out of Ashley store the sales person George was very knowledgeable very helpful and very pleasant.I will purchase again from Ashley store.
Upon entering the store A man smiling under his mask and waving to myself and daughter starting walking toward us. We felt welcome. He said hello and asked how he could assist us. We spoke and smiled under our mask saying we are looking to purchase a mattress set. He then begin to question us about comfort and size.giving us a cover for the pillow and telling us to try out several ones. He stood back and asked who would be sleeping on it. I said me but my daughter is here to speak up for her dad comfort. He laughed. Vinny never pushed us or pressured us. He showed us several ones. After listening to our concerns and amount of cost we wanted to spend. He made us laughed and we joked backed. He introduced us to the store manager who was also patience and listening to our concerns and our budget . The patience and listening skills of both guys made our shopping experience very happy. No pressure and great personality made it a great day. We will definitely recommend people to shop there and ask for Vinny.
good customer service
Will never purchase furniture from this place EVER again!! I purchased a dining room set from this company in 2019. The set did not last 3 years before the chairs started doing this. We purchased the 5 year warranty plan. Was not advised if we move plan will not be honored by ashley furniture store in our new location so now we have broken chairs and repairs at our expense.
Best customer service, and good prices!!!
A total deception, I went with my boyfriend to buy the furniture for the new apartment and they told us a date and they delivered us two months later than agreed.
We Stopped at the Ashley Schaumburg store Daniel met us at the door and we successfully bought a sectional sofa . Great selection. Ken Czachor
Do not shop at any Ashley stores. First they overprice in stores vs. online prices. Took a lot of back and forth to credit difference. Then they messed up the delivery after already taking the day off they never even bothered to call to notify they weren't coming. Then when it finally came, it was broken. Refused it and not refunded full amount Getting run around and refused to reimburse for delivery or tax.
Never believe them if they tell you will be delivered in 3 days, it means at least needs 2-3 months “Hopefully “ as they say Don’t recommend you, keep far from them
Great service saved me time and money!
Happy Holidays neighbors. I’d like to share our experience with Ashley Furniture in Schaumburg. We ordered 2 recliner chairs in late August. Understood it would be delayed for several months due to supply chain. Checked order online…delivery Dec 28! …2029…not typo. Can’t call store, goes to call center. Drove there to be told it will take 8-12 weeks to get our $$ back because we paid CASH and yes that was 2029. Buyer beware.
Our salesman was extremely knowledgeable on products in which we inquired, professional & not pushy whatsoever. He made the entire experience pleasant & relaxed. The store was clean & priced very fair!
The service was exceptional and they do what they can to help you, if you really want the help. I went for a mattress and not only do you have helpful associates but a mattress specialist. All to help you get what you are looking for. I am happy to say that I walked out of Ashley's with a mattress for my son that will allow him to sleep better at night and he can have for many years to come.
Never ever buying from Ashley furniture again! I’m living a nightmare at the moment. It’s been over a month and 4 visits from them and they still can’t get things right. On the first visit, they forgot the hardware needed to assemble the bed. On the second visit, they damaged the head board during assembling. On the third visit, they brought only rails to replace instead of the head board. On the fourth visit, they didn’t know what the issue was and wouldn’t disassemble as the bed was damaged. Now onto the fifth visit! Let’s hope they get it right this time. They can’t take back the bed because it’s their policy! I’m done with Ashley and wouldn’t recommend them to anyone.
Excellent
Masks required. Nope.
Don’t even deserve 1 star. I Didn’t believe these reviews before but now yes they are absolutely true. The customer service is absolutely worst. Worst customer service ever. Don’t waste your money here. They Don’t care about their customers. Worst worst worst.
Terrible customer service! Order from Wayfair instead. Chairs arrived damaged and customer service keeps transferring me, putting me on hold, and hanging up one me. I will be lucky if I ever see replacements. I will never reccomend them order from them again.
Prices in the store are much higher than on their website. Staff is willing to give you discount but still it is more expansive than on Ashley Furniture website. Ugh
We went to the Schaumburg location today in search of a sleeper sofa. We were helped by Matthew today, who was by far one of the best salespeople I’ve ever worked with. We ended up leaving with a sofa and a bedroom set my wife is super happy about, and a great deal on financing that I’m happy about. Matthew was honest and upfront about delivery dates since it was something we were hesitant about new furniture vs antique since we’re shopping on a timeline. He made the process painless and we will definitely be back for future purchases.
My partner and I went into this Ashley location today just to look and price out a sleeper sectional for guests to stay on after baby #2 arrives shortly. We were greeted by Matthew, who was definitely the reason we ended up buying the couch and additionally a bedroom set today. He was helpful, practical, and left us alone while we shopped but was always nearby for questions. He was honest on lead times since he knew we were shopping with a timeline. He was patient in running all the different deals for us, and went over all the financing options in detail. If you’re thinking about buying from Ashley, I’d highly recommend coming here and chatting with him. We definitely will for our next furniture purchase.
Staff was extremely helpful but not pushy
Nice stuff. Easy process. 2 months for delivery but that makes sense during these times. The only thing I would say is maybe not charge me until it gets delivered. Or maybe even a couple weeks before.
I felt like I was a victim of a bait and switch. I saw a TV stand I liked and it seemed too cheap, but the salesperson assured me that it was the correct price, until it rang up $200 more. I walked out in frustration.
Kay awesome, she was both knowledgeable and professional, she's a great asset to the Ashley Schaumburg location!!
No stars if i could. Order was supposed to arrive 3 months after i bought it, was put on delay 4 times its been 10 months now. Finally got 2 pieces after 7 months. Went to change adress due to moving and to cancel 1/2 pieces that STILL havent been delivered, manager canceled both instead when i specifically said only one, now tht order is back on delay woth no delivery estimate when i was “supposed” to get it next month. Cant get ahold of customer service and the store managers will not help. Definitely will not waste time shopping there ever again. Also not to mention its been 3 weeks still no refund. I dont find the positve in paying for furniture that isnt even in stock
(Translated by Google) Excellent customer service! Satisfied with the purchase I made (Original) Excelente customer service! Satisfecha con la compra que hize
This location is clean and the sales team is very friendly. Pam is very helpful and efficient. I would recommend this store.
Excellent service and collection. The items appear of excellent quality. I got myself a nice couch and I’m happy about it.
Great customer service!
The customer service was so good and the prices were even greater!
Great experience got everything we wanted it was awesome for them to help us out in getting it all living room set bedroom set dining table all in one shot happy holidays
Ordered furniture delivery is just trash. No attempt to deliver our couches they said they were to big. After waiting two months for them they never even left the truck. The old couch was bigger then the new ones coming in. we called the store they promised a call back by manager who called back almost two days later saying they were busy? This was after we took matters into our own hands and talked to Tyler another manager in person who said he would keep us updated and see what he could do to get them to us asap . We have yet to hear any updates we have no couches and WE had to schedule another deliver ourselves by going thru the call center. They seem to be to busy to call a customer who has already spent money on furniture a call back but not to busy to sell more products. Very unhappy customer our bedset damaged as well.
If I could rate negative stars, I would. ABSOLUTELY DO NOT BUY FURNITURE FROM ASHLEY!!! We purchased a full bedroom set on July 4th weekend & received the first piece (a dress + mirror) on July 28th. Not only did the delivery guys hit my ceiling as they were carrying it up the stairs, but they also dropped the dresser causing 3 drawers to fly out and land on the floor, breaking. I wondered why the drawers weren’t secured or taken out of the dresser altogether upon delivery, but I digress… As one delivery guy was on the phone with dispatch telling them about the damage, the other guy brought in a mirror that was complete a different color then the dresser. Dispatch advised me to leave the damaged piece in my home and schedule an exchange. I was put in touch with a technician who had some drawers shipped directly to me with the promise they would be out to fix the dresser on site. When they came to fix it, they claimed when it was dropped, it compromised the frame and it would not be able to be fixed, I would need to wait for a full exchange. Fast forward to early November, a dresser is finally delivered, and the corner is broken. In between this time, we also had both nightstands and a chest dresser arrive scratched or damaged. After the dresser arrived damaged, I had enough of every piece being delivered to me damaged and went to the Ashley store in Schaumburg to request a cancellation and refund. They told us we needed to get authorization for them to issue a refund. We called the number they gave us, explained our constant problems with delivery to the initial contact and their manager who both told us Ashley didn’t have a return policy even though there is one listed on their website. They claimed because I didn’t cancel the order within 72 hours of the time the first piece was delivered, they could not process a refund. We reminded them that we didn’t request a refund because it was damaged and were told to wait for the technician/exchange. If I would’ve known every piece was going to be broken after the initial piece, I would’ve cancelled right away. They made zero effort to assist. This is the WORST customer service I have ever dealt with. Don’t waste your time or money!
Need to update review horrible customer service. Can’t get any update on my table, keep creating tickets and they close them and tell you a lie. Nobody calls you for an update, no help whatsoever. They have my money and keep getting the run around. Last time I’m Shopping with them…horrible
Matthew is A JOKE. Horrible experience.
I was looking for a new couch and rocker recliner. I have been to multiple stores and sat on many couches. I knew as soon as I sat down this was my couch. the sales person was great in helping me find what I was looking for. Very happy customer.
Absolutely asinine experience. The frame of the Alcona sofa we purchased from Ashley Furniture two years ago broke while simply sitting down, and I am not a large person. Amazingly, the warranty we purchased did not cover the frame damage, and we were told to go into the store to schedule a (first "free", then $65) quote. The store told my wife to call the coverage provider which is exactly what we did prior to coming in. My wife was at the store for over 2 hours while the manager and the coverage provider went back and forth trying to figure out how to charge us $65 for the quote service. This, plus the actual labor charge, will likely have us paying close to 150% of the original price of the sofa. What a terrible experience confounded by lack of standard operating procedures by the staff and the third party coverage provider.
The lady Angelina was very nice and helpful. She got me the right price by matching my online price.
I have reached out to numerous departments including Ashley Home Store staff and store manager regarding a personal matter and my issue has not been resolved so I am left with no other choice but to go public with my situation. October 10th I purchased a piece of furniture. Upon arrival, No one greets you or ask if you need help with anything. They just sort of look and watch you look around without offering any assistance until you approach them and ask for help. Initially after I was assisted, I made my purchase which wasn’t delivered until November! Finally, When delivery day came, the movers in the process damaged my flat screen TV! When I addressed them about it they just quickly walked out my place of residence and disregarded me. I went to the store for assistance and to explain the situation and a woman by the name of Johanna assisted me and gave me the number to the appropriate department who handles this situation. When I contacted them, I followed all the guidelines and instructions that was given to me in order to settle this matter properly. It has been 2 weeks and no one has reached out to me regarding the incident that took place and my tv has not been replaced. I hate that I have been ignored and every party who I reached out to who works for Ashley Home Store has disregarded the nature of this problem after I spent my hard earned money patronizing with them. This is unfair and very unprofessional and I will not stop pursuing all of my alternatives until my situation is resolved.
Associates were very helpful and there were a tone of options for a reasonable price!
Pleasant salesperson, walked into store, got the salesman’s attention, and ordered my bedroom chair. Asked a few questions and he replied promptly. He added up the sales tax and delivery fee. Gave my credit card and was out the door within 10 minutes with an approx delivery date.
Got a couple ideas from the website and went inside to actually sit on the stuff to test comfort. they had a lot of stuff on display and i was able to sit physically see a lot of the things i wanted. the lady that helped me was very nice and friendly. overall, very satisfied so far.
Good price and service.
Matthew was a pleasure to work with. Quality furniture at a great price. Thanks for a great experience.
Grat experience working with Mrs Zara , She is very nice and patient. She has a good knowledge and give me many good advice. Thanks alot .
Offered a 25% upon entry and greeted quickly. Transaction process was quick and efficient. If furniture was available for immediate pickup it would be a 5 star.
Steven the salesman was great, polite, and as helpful as he could be with clearly very minimal training. After he needed help from his manager multiple times over the two hours we were here the manager finally comes over and tells us none of the deals presented to us were actually feasable and that we would have to pay more. Subtotal on our furniture was about 6k. After our salesman left for about the 10th time to speak with his manager again we left. Complete waste of our time. We took our furniture order (6k at this store), found it all online on Ashley's website, and walked into a different Ashley where we bought the same stuff for 4900, in less than 45 minutes. Don't waste your hard earned money or time at this location.
We had the worst experience with this location. We purchased a sofa August 2020 that didn’t come until January 2021 (manufacturing delays). When the sofa was delivered, the middle wedge was damaged so it had to be sent back for a new one. It took 3 tries to get us a piece that wasn’t damaged. But the worst part were the sales peoples and managers. Any time I called, no one answered or no one knew who I should talk to. So we went to the store 3 times to get this resolved, and were spoken to rudely or ignored every single time. I used to love shopping at Ashley and have a lot of furniture from here, but after how 3 different members of the sales team treated us, we won’t ever go back.
Found exactly what we were looking for
My husband and I have been trying to find a dining table and chairs for a few years. We finally found it at Ashley. I want to thank Kay, our sales person who was so helpful in making this transaction so easy. If you’re in need of furniture and you happen to end up at Ashley in Schaumburg, ask for Kay. She is truly the most genuine and honest sales person my husband and I have ever dealt with. We love our furniture and we got it exactly when she said we would.
10/30/21 Update: My wife and I did not receive a return call as promised. Instead we had to call several times to reach someone from customer service (not how we want to spend our lunch breaks). We were promised someone would come out today to assemble this expensive bed. When the gentlemen arrived today, took the furniture upstairs to assemble only to find out the bolts that came with furniture are the incorrect size. So after five visits and multiple phone calls, this $10,000 bed we purchased for a birthday gift for us is still not assembled. That’s five Saturdays I had to either take off or re-arrange work schedule, that 5 Saturdays my wife and I couldn’t make plans for our 4 year old. We purchased this bed with the promise that it was in stock and would be delivered in 2-3 weeks. It will be 2 months next week and it’s still not assembled. We were also promised it would be a single delivery, my wife I have a young song with immune issues, we wanted to limit his exposure, but you guys came to my house 5 times. The only promise Ashely Furniture made good on was the first payment due date. I should of trusted my instincts when the sales person had to be corrected by sales manager when I finally came in to purchase this bed. I repeat, do not buy large items from here. After discussing this with several co-workers, they report similar experiences. Several of whom are waiting for refunds or items they were promised months ago. This has been a horrible experience for my wife and I and we would prefer for you to refund us everything so we can do business with someone that respects their customer’s time and money. _______________________________________________ I highly recommend not purchasing furniture for here. They hire out third party for delivery and there is poor communication between the store and contractors. Purchased a Tempur-Pedic bed with “White Glove delivery service.” Was promised by sales man that it will be delivered by a certain date and that not only will delivery service assemble the bed, they will take the old bed away as well. The delivery service attempted to bring the bed in several separate deliveries. This wasn’t the agreement when the bed was purchased. We contacted dispatch and customer service who promised to the bring and assemble the complete bed at the next delivery, but asked if we can allow the delivery of the bed frame. Fast forward 2 more weeks and they attempted make another partial delivery. Once again had to talk delivery service dispatch and customer service. We declined delivery as there’s no room in our house to store delivery. They apologize and promised to make good the following week. Fast forward today. Delivery service refused to put together the complete bed because there were no notes instructing them to do so. Called customer service who add the needed notes, but delivery service refused to assemble the complete bed because they were running behind and left. I remind you, it was confirmed several days prior to delivery that bed would be completely assemble. Now I have parts of a bed from the previous delivery taking up space in my house, had to give up three Saturdays to make time for delivery of this bed, including taking time off work. I have called customer service several times and referred to to “VIP” service. I was on hold for over 45 mins and still no response. I will attempt to have this bed return and do business with a more competent furniture store who respects their customers’ time and money. I’d suggest you do the same.
I highly recommend not purchasing furniture for here. They hire out third party for delivery and there is poor communication between the store and contractors. Purchased a Tempur-Pedic bed with “White Glove delivery service.” Was promised by sales man that it will be delivered by a certain date and that not only will delivery service assemble the bed, they will take the old bed away as well. The delivery service attempted to bring the bed in several separate deliveries. This wasn’t the agreement when the bed was purchased. We contacted dispatch and customer service who promised to the bring and assemble the complete bed at the next delivery, but asked if we can allow the delivery of the bed frame. Fast forward 2 more weeks and they attempted make another partial delivery. Once again had to talk delivery service dispatch and customer service. We declined delivery as there’s no room in our house to store delivery. They apologize and promised to make good the following week. Fast forward today. Delivery service refused to put together the complete bed because there were no notes instructing them to do so. Called customer service who add the needed notes, but delivery service refused to assemble the complete bed because they were running behind and left. I remind you, it was confirmed several days prior to delivery that bed would be completely assemble. Now I have parts of a bed from the previous delivery taking up space in my house, had to give up three Saturdays to make time for delivery of this bed, including taking time off work. I have called customer service several times and referred to to “VIP” service. I was on hold for over 45 mins and still no response. I will attempt to have this bed return and do business with a more competent furniture store who respects their customers’ time and money. I’d suggest you do the same.
I typically avoid engaging salespersons, especially in furniture stores. It is a significant purchase that requires time and consideration. Kay Merris made our shopping experience perfect! Kay gave us the space and time to comfortably browse the store and when we reached our decision, she was entirely pleasant, personable and honest with the purchase details. This was truly the best furniture purchase experience my wife and I have had! Thank you Kay for truly caring for your customers!!! We appreciate you and will return as soon as we need more furniture, or sooner just to say hello!
Good Custome Service, beautiful furniture
Great experience working with Nathalie, she is very helpful and made our trip easy. We found some great pieces and cant wait to get them. The only downside is the wait for some items it long but I think that's common right now.
Pricey Clean store
I misplaced the hardware to my bed, since it has been in storage for a very long time. I stopped in and spoke with Johanna, she said she would contact me when the hardware came in. She kept her word, I strive on customer service. Thank You for helping us.
Johanna was patient and helpful today! Love this store!
Generic service, medium quality furniture. The store is well designed for a quick browse to get inspired.
I was in and out in under 40 minutes. Lunch time is the best time to go! I know what I wanted and ordered it.
Good store. A lot of beautiful and affordable furnitures. The Associate who helped us was amazing.
Placed an order on 9/12 and was told that my items were in stock and were to arrive in 2-3 weeks. A month later and my items haven’t even been shipped to the warehouse. I ordered the items under the impression the items were in stock as I was told. I called customer service 3 times to inquire about the delivery date and every time I called, they informed me the delivery date was pushed out another week. I understand everything’s back ordered at the moment, but I was told when I was placing my order in store that my items weren’t back ordered and were available, but it seems I was just lied to. Buyer beware EDIT: 10/1 I reached out to the store because of the post below. Nothing was done and no action was taken. I would avoid Ashley furniture, or if you buy anything do not put a down payment as it’s a waste of money since your product will not arrive when specified. No point in giving them money upfront if they can’t supply the product.
big choice of mattress and furniture fast service
(Translated by Google) Excellent customer service (Original) Excelente atención al cliente
Exciting and fun a lot of laughs with the salesman and great deal thank you
Very friendly sales staff. Introduced Himself once I entered the store. He then let me shop and only checked in a few times making sure I didn’t have any questions. The purchase process was very easy and efficient I was in and out of the store in less than an hour.
I buy often with Ashley mostly ordering of line In person was kinda off putting only because i felt like i was at a dealer ship hustle city
Our salesperson, Wajib was very friendly and knowledgeable without being overbearing! I also love the promotion they have going on right now, if you donate $20 to St Jude’s you get 20% off. Love that they are helping such a great cause!
While the store itself has a variety I am specifically giving a 5 star because of the help my wife and I recieved from Kay Merris. There was another employee at the help desk whom also helped us and was very courteous. Kay went ahead and helped us choose items that fit our tastes and stayed within our budget. She was very informative and straight forward with all of her knowledge and answers. Would go back just based off of this experience with Kay and the very nice gentlemen. Thank you again. I do apologize for not getting the name of the other employee.
Just purchased a few items for my new house. Staff was very friendly and helpful. They had good deals going on.
Absolutely horrible Furniture store company. Ordered my Bed in End of May2021. They only delivered half of my bed in July when I was expecting a full bed installation that day… bed parts were sitting in my bedroom for 3-4 months. To make things worse they kept postponing delivery dates and wasting my time. Then they delivered the other half of the bed in Sep and never even installed it. Delivery guys said they weren’t even given instructions to install. So now I have to set up installation. Terrible communication between the teams all the time. The person who sold me the bed quit the company, their words “I don’t like the way they do things” This company that claims to be #1 furniture company in the world just sucks. I understand Covid has made things hard but this is just ridiculous. I would never recommend this furniture store company to any one. I have never written a review like this before, but I was compelled to do so after a terrible experience. You all need to get your shut together at Ashley. Please go to Value City or other companies, you have been warned. Deserve 0 stars actually.
Great staff, great selection, could not give accurate estimate for delivery though. For such a big chain it is very disappointing to not have an accurate delivery time.
Staffs are friendly and welcoming. Meet my needs in an all way! Very professional. I found what I was looking for. And price reasonable. Highly recommended
Never buy with this store or any other Ashley. Not keeping their words.furniture is just garbage. Also DONT ever buy those protection plans. I didnt get service that they claim before selling protection plans. Denied repairing furniture twice even though visible damages there. Wont refund either. GBS sending me to the store for the refund then store at Schaumburg telling me to 877 customer service. They cant help either. Made two trips to store and many phone tagging, pathetic customer service.
Always a warm welcome.
My delivery service sxperience has been horrible with Ashley homestore Schaumberg. I usually buy from vernon hills. We wanted to visit value city furniture in schaumberg but ended up visiting ashley homestore. Bought 2 leather sofa and 2 barstool. They delivered the sofa buy one barstool and one sofa came in damaged. These guys handle the furniture so badly. They brought the furniture open without any covers as well. There was lot of dust all over it as well.The owner should take a note of this. The bar stool came in damaged two times. I returned and finally they delivered it ok the third time. They delivery guys are so unprofessional that they left the barstool outside my door and they drove away after ringing the bell. Had it came in damaged again, I would have been in real trouble again. I ordered these items in April. The exhange sofa will be dèlivered tomorrow. I'm hoping they bring in good condition this time. The customer serive is not so good either. I wanted to sort out my issues regarding the refund, the customer serilvice told me go to the store to sort the issue. I have made three trips to the store so far. 40 mins drive each side. Their store phone number does not work. Thanks to the manager Johanah who shared her mobile number so I could communicate with her instead of me driving me each time. The vernon hills store did not help me on my issue. I ordered my bedroom set from macys and I can clearly feel the delivery experince between the two.
Joanns was helpful, knowledgeable, and pleasant. Our furniture should arrive in three weeks. I hope we love it!
Amazing experience with associate by the name of the ZARA.. purchase the most beautiful dining room set. Associate was knowledgeable extremely friendly and someone I would not only highly recommend but someone I will be shopping with again whenever the need arises. A+ to Ashley furniture and A+ to ZARA !!
I don't even know where to start, absolutely horrible customer service. Worst shopping experience of mine in 21 years in USA. Me and my husband were looking to update our mattress and sofa, so around July 4th we were in Shaumburg area ( we live about 100 miles west) and stopped at Ashley. An hour later we pick out the mattress, but we want California king, sales person says its not available in California king, but we can buy more expensive one...We had price set on how much we ready to spend, he tells us we can exchange it if doesn't work . Ok, sounds good to us. Couple weeks later mattress arrives, they don't take our old mattress, telling me is due to Covid( called couple more stores, they don't have Covid restrictions), ok, I swallow that pill, couple weeks later base arrives, all excited, but ....after first day we know it's not going to work, to short. I call customer service, they tell me to keep mattress for 30 days at least even I already know that is not going to work...ok. in the meantime I looked online for mine options and quess what, my mattress that I have is available in California king. WHAT? To make long story short, after many phone calls and couple trips to store they approve for mattress exchange but not the the adjustable base . So my options are to keep old mattress that doesn't fit my husband or I can get a new mattress that doesn't fit my base...spending 5000$ in the store that's what i get..., I will never step in the store ever again and I will tell everyone not to do so. They lie and don't care, manager is absolutely helpless..zero stars for the store, just horrible
Joanna was great, very nice easy process
My experience at Ashley HomeStore was wonderful. I initially went in to LOOK around but end up with a new mattress. My salesman was very knowledgeable about the mattresses and I didn’t feel pressured to buy anything. I was appreciative of the financing options and decided not to prolong my decision. Thank you Mr. Hussain.
Purchased a huge sectional from Ashley furniture during February 2020. I called and filed complaints multiple time. During the first delivery the delivery guys slashed our sectional so we refused the delivery. The second time they slashed the couch didn't say anything we called Ashley furniture to resolve the problem. They are rude told them we have a warranty we paid for that is to cover this issues. They told me they wouldn't help me and the extended warranty that they sell in the store doesn't cover anything besides minor fabric damage. They sell bogus warranty and refuse to correct any customer issues. I WILL NEVER buy anything from this fraud of a company again. BUYER BEWARE!!!!!!! I have a 2k sectional that fell apart and will be in the trash shortly as they will not get the issue resolved.
Excellent service and value
I will not even give them a review they are so bad. The customer service is absolutely the worst. Delivery dates are promised and moved back. I get the whole Covid ordeal but they use it as an excuse. Getting to talk to a human on the phone is almost impossible. Then go in to talk to management and you get the run around and a phone number. The furniture that was delivered in June is losing screws and then the protection warrenty plan what a joke. It took me 8 hours, 1 stop in an Ashley Store in Schaumburg, and 3 different phone numbers to call and over 2 hours of getting what I needed done only its not done I now have to wait 3 days to get a call from a fix it person to contact me. WE WILL NEVER BUY FROM ASHLEY AGAIN. Don't waste your time and energy. I actually cancelled a 5500 dining room set because of all the games and nonsense. Run there are plenty of other furniture stores that will appreciate your business and actually be happy to have you as a customer with GOOD CUSTOMER SERVICE.
Very well informed and courteous help from Mary D. Low pressure and focused on my preferences. Good place to shop and got a great couch there.
Matthew was very helpful but not to the point of being bothersome. I did purchase something and Matthew was very helpful. Thank you!
Mary and Tyler were absolutely amazing with their service and suggestions on what sofa set would go best with our home. They were patient and helped with every aspect of the sale. Mary is a top notch salesman and a great person overall. Please ask for her if you want to have a great time spending money without the buyers remorse
It's a good experience to shop on your store sales representative is so helpful thanks
I have bought almost a whole house worth of furniture from Ashley and have no problems with anything. I’ve bought tables ,couches, wall units and all were delivered with kindness. The staff in store and on the phone are always helpful
Daniel S. was great help today. He made the process quick and easy. I purchased a couch I’m in love with! Can’t wait to get it in November.
I would give 5 stars but I think its insane to pay cash for furniture on June 5th and to be told it will be in the warehouse in August and on the 31st of August being told once I called them to ask for update that my furniture will not be available until October!!!! SMFH...
Very good Store
Staff was very helpful in picking out and ordering furniture. Furniture was very comfortable and seems of high quality
Team is helpful! Space is clean and organized
When entered the store was greeted by the employees and was helped and all questions were answered. Did not have any pressure. Very friendly staff.
good place and very kind people
My bed frame collapsed and i looked online for a new one. Found one i liked here but when i came in and talked to a salesperson i was told a 6 to 12 week wait. This bedframe was on sale and it was going to take a month and a half to 3 months to get it. Talk about BAIT AND SWITCH. I was told that anything else in that price range would also be a long wait. Very disappointing won't go there anymore.
the salesperson was very nice and knew a lot about the store and furniture in it. I told her what I was looking for and she showed me furniture like what I described. she told me exactly what it would cost, when I could expect it. I bought a sofa and a loveseat.
I would never recommend buying from them and they should get a negative star!! I ordered an 8 piece bedroom set back in December. I was assured that the headboard and footboard would connect together. When the items were delivered, not only did the two items not connect but 5 items were damaged. It took them two months to remove the footboard and rails that did not fit from my house. As well as 13 deliveries of multiple items damaged to replace the original damaged furniture. Many of the items were not even taken off the trucks because the delivery men told me they were too damaged. After 4 months of dealing with this nonsense, I was finally given a credit for my issues. I was told I had to wait 7 to 10 weeks for the money to be issued. The check was sent to this store location and they have yet to contact me. I have called but each time I have been told that they need to speak to the manager and call me back. Or even worse, the phone rings and then disconnects. Horrible costumer service. After a couple of visits into the store to express my frustrations, a manager/salesman was "assigned" to my case. He continued to look into my problems but never accomplished anything. Only when I contacted the corporate office did anything get done. I was told that if you purchase in the store, then all issues need to be handled by the store but they don't handle anything! If you do choose Ashley, I would suggest buying it online. They seem to be the only people that can help you with problems and get it taken care of. Ridiculous!!
I would avoid at all costs stepping foot into this store. The absolute worst furniture store possible. Do yourself a favor and look elsewhere. 0 stars!!!!!
Ordered furniture in April. Received 1/4 of it in June. Been calling since then for a status on the rest of my order and I keep getting hung up on. Called 6 times at one point and still no answer.
Vinny took care of us. We purchased our couch. Good sales this weekend. 4 stars just because at the beginning I was told my sofas would arrive in 4 weeks. Once I paid, I was told 8 weeks.
Kay was the sale lady she did an awesome job! Super professional and has amazing customer service! Will definitely be back to shop there.
We enjoyed our shopping trip for dining room and living room furniture. Matthew Whitwor was so helpful without being overly pushy by answering questions yet let us shop at our own pace.
The salesman was most helpful in locating what I was looking for and helping me with pricing options. He also had a great sense of humor as we talked while he prepared the paperwork.
Dishonest ,no furniture available for delivery before 6 months, overpriced, Bob's has same product cheaper SOONER availability
I have purchased furniture here previously and needed the manufacturer contacted as I noticed a problem with one of the legs within the first year of having it. The Schaumburg store is unable to be contacted over the phone. I was told they have technical problems by Ashley home store on Facebook. I have talked (and been on hold) with customer service for over 2-3 hours on numerous days trying to get this solved and my ticket keeps getting closed without my knowledge. I was then told to go to the store physically so I can find the service coordinator who was supposed to call me 5 days ago. Do not buy furniture here.
Got into the store today and I was greeted by Daniel, very professional, very polite, friendly and very helpful individual- I asked him for a certain item which I saw on line, he showed it to me on the floor and answered all my questions very professional- deal made and I was very happy. This location was awesome, I was before in a different location but today they were not professional. Very happy with this location. Good job Daniel, keep it up!
Very nice store to pickup good quality artwork. My girlfriend needed some pictures for her new condominium, and we were able to pick out 5 perfect pieces. Two of them included a extra painting, and still two others were marked down 35% for being discontinued pieces. Our salesman, Will Smith, gave us a good price, allowed us to take the artwork home directly from the store, and helped in wrapping them up and loading them into our car. Great job Will!
Dan S. was absolutely amazing. Very knowledgeable of everything we asked about. Also super polite & great personality. I will definitely return in the future and recommend to others. Thanks for all your help today Dan!
Will Smith was great showing me dining room sets.I saw one I really liked however it will take 4 weeks 😔
We went in to look for a mattress- which we found. We also are now thinking about new sofas. Kay was great to work with! Thanks Ashley!
The worst Furniture store ever, I had delivery set up 2 weeks in the row and they cancelled the day of my delivery because they said it was not in stock. I took off from work on those 2 days for nothing, have been waiting for my furniture for 3 months now, the worst is that nobody knows what is going on
Great help by will smith
horrible they never answer.
Worst store! Never shop here worst customer service ever! Saleswomen named Joanna was ridiculously rude! I showed her a online price that was on sale for a bed set I was purchasing and she said oh that’s too cheap she wanted to go around it and make me pay full price. I told her I would purchase online so she said okay I’ll go talk to someone she went and she spoke to Matthew(manager)and then she just went and sat down with new customers and left us standing there for 15 minutes and completely ignored us and when I went to confront her she had no words. Matthew then pretended to be nice since he saw what happened and he still didn’t match the online price so I just walked out. Never coming back and giving them by business ever again! -1000000 stars if I could.
Nice selection
In March I purchased the Havalance dresser, door chest, night stand and bed. I also purchased a Pro Breeze Tempurpedic mattress. I am extremely happy with all purchases. My sales person Mary Dooley from the Schaumburg office was extremely knowledgeable and helpful with all aspects of my order. I would recommend Ashley Furniture.
Hi. Just didn't see what I'm looking for.
Great customer service and friendly environment. Johanna was wonderful and knowledgeable!
I have not received my order after 5 months and they have postponed the date to 12-14 more weeks. Never buying here again
Super love Ashley furniture out in Schaumburg, IL. So much variety to choose from. The online photos matches the in-store experience for sure. Love the store decor displays. It broadened my ideas that much more since you can get overwhelmed trying to decorate— like a magazine article. Overall, my 2nd large purchase with Ashley and I always feel good after my purchase. A trusted store to shop at. Thank you.
Judy was extremely helpful with our purchase. Judy helped us make sure that we chose the perfect couch to fit our lifestyle and our living room. She was very helpful with color and design choices and we never felt rushed to make a decision. Overall I feel as though she helped us complete our living space. I would highly recommend others to see her when designing and furnishing their homes!
Kay was awesome!!!!
I been waiting over a month and a half to get my tv stand with a fireplace replaced. When I received it it took over 3 months to get but I understand there was issues with getting it. When it finally came the installers went to far on a screw and they told me that I can call to get it replaced. I called at that same moment and they told me to send pictures to see if it will be replaced or repaired. They would give me a date and wouldn’t show I would lose days of work just to be home to receive my order they had to reschedule over 4 times and today I lost another day of work because like they always tell me today for sure they will have it. And once again right on the time they are going to arrive they tell me that they have to reschedule because they didn’t have in stock. I don’t understand how they confirm a date and time but don’t have my product. I understand that there is issues with shipments around the world but the constant lies and losing days off work is just unacceptable I buy so much from Ashley furniture but I believe this will be the last time I shop there I prefer to pay more somewhere !
Salesman didn’t seem interested in making a sale. Was more worried about a soccer game on his phone. Manager came over and was thankfully more helpful.
(Translated by Google) The furniture is very nice but the truth is that delivery is very bad. They take a long time to deliver the furniture. (Original) Los muebles están muy lindos pero la verdad el delivery está muy malo tardan mucho para entregar los muebles.
Great customer service by Mary at the Schaumburg Illinois location. Went up and beyond to make sure i was well informed to make the right couch purchase fir my new home. She went up and beyond. Thanks
My salesman Mr Patel told us it was his first week working here. His knowledge and professionalism that he gave me was one of the reasons I made my purchase. The other was the couches and price. This is why I gave this store and Mr Patel 5 stars.
We shopped about a half dozen furniture stores looking for a sofa and loveseat. We liked Ashley best. For a small step up in price (from the discount places) it seemed like a big jump in quality. Our salesman was professional, courteous and helpful. Although there is quite a long wait for the couch (due to Covid supply chain issues), we were able to get a floor model love seat to take home right away. High quality for a good price. Recommend them!
The buying experience was pretty good. Danny was helpful informing us about the promotions that are running now and asked us to take a look around and let him know if we had any questions. Once we were ready he was able to help us make the purchase.
Johanna was a pleasure to work with… She attended to our every need!
Everyone was helpful and friendly.
Mary was very helpful and kind!
My sales agent Kay was so patient and helpful she took her time and gave me all of the attention I needed making my purchase. I recommend if you do shop at Ashley's which I love the store you ask for Kay because Kay will do you great. Thanks Kay and I love my purchase.
(Translated by Google) Many nice things for the house 🏡 (Original) Muchas cosas lindas para la casa 🏡
I recently purchased a home and needed a few things. I worked with Linda at the Schaumburg location and she was extremely nice and helpful. Linda then alerted me that she was switching to the Niles location and I followed her there. Excellent service and wonderful attitude
Amazing service and attentive team.
We just bought a beautiful new sectional couch and we were helped by Mary Dooley. Mary was great and very helpful. She recommended their protection plan because we have 2 older dogs and we are so grateful she did. Even though the delivery time is a little longer because of Covid, we cannot wait to get our new couch. Mary made the whole process super easy.
Highly recommend. They showed us various choices.
Ashley HomeStore located at the outer skirts of Woodfield mall is a pretty big home furniture store. They have furniture mostly for bedrooms, dining, and kitchen. If you like old wood style furniture then this is the place for you. We decided to go here to look for some kitchen stools. We were greeted by one of their sales rep Vinny. We asking about the sale price and the guy was very rude. He had some bad attitude and he kept pushing to make the sale. We asked about delivery and he gave a random number of 4 weeks without even looking it up. It got to a point where he really made us feel unwanted and cheap. We got to the point that we decided to just walk away from the store as he had the worst customer service ever. On our way out we saw another sales rep, Mary, who was helping other customers. We decided to talk to her about our experience with Vinny and our interest to buy the stools. Mary was extremely understanding and helpful. She looked up the stool details and provided us the actual delivery time. She even looked up the best price possible for the stools. She was so helpful that at the end she gave her number to make sure if we had any problems then to reach out to her. We were seconds away from leaving the store and never returning, to ending up buying something from the store. Mary truly displayed what is good customer service while Vinny was a classic example of someone who should not be talking to customers.
Mary Dooley at the Ashley HomeStore in Schaumburg was wonderful to work with and helped us find a couch for our new home!
0 quality 0 professionality Way overpriced While in store nobody cares about you at all
We have been trying to call this store for a week and no matter what time of the day you call, no one picks up. That's a good sign of what customer service you can expect from this store.
Ashley HomeStore located at the outer skirts of Woodfield mall is a pretty big home furniture store. They have furniture mostly for bedrooms, dining, and kitchen. If you like old wood style furniture then this is the place for you. We decided to go here to look for some kitchen stools. We were greeted by one of their sales rep Vinny. We asking about the sale price and the guy was very rude. He had some bad attitude and he kept pushing to make the sale. We asked about delivery and he gave a random number of 4 weeks without even looking it up. It got to a point where he really made us feel unwanted and cheap. We got to the point that we decided to just walk away from the store as he had the worst customer service ever. On our way out we saw another sales rep, Mary, who was helping other customers. We decided to talk to her about our experience with Vinny and our interest to buy the stools. Mary was extremely understanding and helpful. She looked up the stool details and provided us the actual delivery time. She even looked up the best price possible for the stools. She was so helpful that at the end she gave her number to make sure if we had any problems then to reach out to her. We were seconds away from leaving the store and never returning, to ending up buying something from the store. Mary truly displayed what is good customer service while Vinny was a classic example of someone who should not be talking to customers.
The bed frame we received is incredibly wobbly and the drawers were installed without the knobs. We have not been able to get ahold of anyone to get the knobs that belong with the bed frame. Oh and it’s been over three months and no update on when our couch will be delivered. We were never warned that we would have to wait 4-6 months for a couch. No emails or communication after the sale. They only care about the initial sale and fade away quickly after that.
Customer service was amazing and the ordering process was quick and easy!
It was a good visit. Sales people were low pressure and answered questions quickly. Price matched another stor.
Victor was a great sales rep. No pressure, let me take my time as I wavered between several styles before making my final decision.
Because Mary Dooley is a 10/10 and helped us tremendously! She is quick, helpful, courteous, and helped us find the right couch!
Mary is an awesome salesperson to deal with. Very knowledgeable.
⭐️⭐️⭐️⭐️⭐️stars to this furniture store !! I love the decoration of the stores and their spaciousness and the attention I had on the second visit and we bought a beautiful room. Do you have a large selection of furniture? You have to visit this store and it is fabulous.
Amazing experience, Mary and the store manager were so helpful and Mary gave great advice on how to decorate our space!
George was great to work with and helped us immensely to pick out furniture. Our experience was excellent and can’t wait to enjoy when the furniture comes in. Thanks!!!
Everyone! If you head into Ashley Schaumburg, work with Mary!! She was very helpful, she kept in touch throughout the whole process and gave us great prices. Mary helped us decide when it is so hard deciding. Ask for Mary.
Huge selection of furniture. Fell in love with the Darcy Sofa. Great style and price. very comfy.
I went to the Ashley Homestore in Schaumburg and had an awesome experience! Kay, my sales representative, greeted me at the door and answered all of my questions. She assisted me with buying a couch and was very helpful and kind!
Excellent. Victor was fantastic but unfortunately what I liked only came in the 1 color and another didn't fit the dimensions I needed. Working with Victor was a delight
The staff was extremely friendly. Our employee (vinny) took into consideration that we had a toddler and would joke and talk to him which helped keep him entertained as well as make the paperwork and process easier for us. They explained the process, how much things would cost, and even went through scenarios to see what our budget could afford. I totally recommend this store and their staff
Poor Service, a poor delivery, and a poor product. I recently purchased an end table and night stand from this store. While the end table was on clearance and I expected it to be beat up a bit the night stand was supposed to ship from the factory in new condition. It took Somewhere around 2 weeks for the end table to be delivered, the delivery time was not disclosed to me until after I had purchased the product. When the night stand was delivered it was delivered with one of the legs severely damaged. I contacted the company to get a refund but was told that only a replacement or in store credit could be given for broken item and that I would have to call back later and provide pictures to get the replacement process started. Overall I would not recommend Ashley Furniture to anyone.
Overall great experience. Helpful Reps. Gave me a good deal. And as always great quality.
I went to Ashley with my 94 yr old mother. They were very accommodating. George made it a very pleasant experience. Very good customer service
Went looking for living room furniture. Went to Value City Furniture, The Dump, then Ashleys. Ashleys was by faaaaar the best. The best selection in my opinion. Their prices were a little high than VCF and the dump, but not by much. Shout out to Cesar! He helped my mom and I and he was delightful. Super helpful and kind. Awesome experience. 10/10
Very nice and helpful people 😊
Very nice 👍 and the workers are very friendly and helpful I recommend to anyone to do shopping 🛍 at the Ashly store high quality
We worked with Mary in the Schaumburg store. She was wonderful to work with. She is very knowledgeable and so helpful. It was a pleasure working with her. It is hard to find great service anymore but we did with Mary. Thank you Mary.
If you are okay with buying things online then go see the item at the store than order it. I understand that it's a franchise but no reason the same items should cost 1k more to buy at the store. Something is not right with the way things are set up for this huge gap to exist.
My fiancé and I worked with Kay and Johanna at the Schaumburg location and they were both amazing and super nice and made buying our new couch a fun and easy experience! Thanks so much to these two wonderful ladies!
Our Ashley’s representative (Matthew) was perfectly balanced, as in he was attentive yet gave us the right amount of space to explore Ashley’s furniture selection. When we needed him, he answered all of our questions and really helped us make the best, informed decision based on what we wanted and our price point. I couldn’t have asked for a better experience!
Thank you, Kay, for all the help in finding the right couch for my new place. She was so willing to help, transparent about shipping times for a back ordered set I liked, and walked me through what to expect when it arrived. Overall great experience at Ashley - finding a sectional I’m excited about and never felt oversold.
BUYER BEWARE: We bought a set of couches here for $7k and they failed to assemble them correctly! Had two "technicians" show up to get this corrected after delivery and still have couches that are not assembled two months later! We kept calling customer services and all we get is promises to correct the problem without any results. Two bozos showed up yesterday and slid the couches together and said "its fixed" Save yourself the hassle and go spend your money somewhere else. Had we known this situation would occur we would never have bought furniture from this rip off store.
Furniture is stylish but their on line furniture is cheaper
Mary and Vinny were great to work with during our furniture purchase. Mary’s customer service was top level. Mary was accessible and her great follow up added to our great experience. Thanks to Mary and Vinney, we will be back to buy more some time soon !
Friendly sales staff and a nice selection of various room furniture. Covid consequences mean long delivery dates for most sofas.
Had a great experience at Ashely!
Helpful staff, great selection, and reasonable prices. We are return customers and will continue to be.
We met a sales lady Ashley and she was super nice, giving us all the information we need and she was very knowledgable on the item in the store giving us some ideas with similar types of furniture we were looking. We were satisfied with the sales person and the products Ashley carries. We ended up buying more then what we anticipated but at all satisfaction. Waiting for the purchases to come and enjoy the comfy we tasted.
Kay was extremely helpful and knowledgeable about the living room furniture I was looking for. Her manager stop by and assisted in pointing out additional features of the reclining sofa, such as zero gravity. Very positive experience.
Was going in just to check out sectionals with my daughter & 10 minutes later I bought a sectional. The style was great, fabric so soft and price is right so no need to think twice. Lots of great furniture here. :)
Kay greeted us while we were trying to figure out the maze of furniture to order something we'd seen online. We had a coupon, which we managed to leave at home, but Kay helped us navigate online pricing vs in store offers to find the best offers in each item. She was very patient and helped pick out exactly the right pieces, even though we didn't shop within the same collection. She was a pleasure to work with and the whole experience was not only smooth and efficient, but she was exact and double, triple checked everything for us so we knew exactly what we were getting and the cost (and the savings!). We'll purchase here again, and would recommend working with Kay!
I went to the store in Schaumburg to buy a day bed and ended up with something better. Kay and the other young woman was a great help to me. I’ve only been living in Illinois about 4 years and I purchased all the furniture I have from Ashley. I’m very pleased with all my purchases...
We bought a sectional from Kay. She is very helpful, friendly and straightforward and answered all our questions. Sofa is comfortable and we warned that our delivery would be delayed - it was a few more weeks at most.
Waited 6 months for a table top (base came im within weeks) that we were promised to have within 1 month. 2 of the chairs we ordered were damaged and had to be replaced. Buying furniture at a normal price just isn't possible anymore
I had bought an accent cabinet on 12/19 that was delivered right before Covid hit and before I went out of town. Well needless to say had an awful delivery experience. First one the cabinet was broken. Second one, apparently it broke in the truck and no one called me to notify that no one was coming. Third delivery yet another broken accent cabinet. I called the Schaumburg location and spoke with a local customer service rep who was so great! She offered to put a credit towards another item from Ashley in the amount that I bought the cabinet for. Well when I returned I found some items I wanted to purchase but had to go through their store. Well I tried a million times to call them on the phone to give them the items I wanted. No one EVER answers the phone. Called corporate customer service, said they sent them a note, still no callback. Now fast forward to another year, still trying to call them still no answer. Called corporate customer service again, they left another note, still no call back. There isn't even an option to leave a voicemail at the location which makes no sense to me since they NEVER answer the phone. Corporate Customer Service said my only option is to physically go to that location. Well problem is I moved over an hour away from there. So now I'm stuck with this broken accent cabinet. I would never buy from this location ever again!
Friendly and helpful
Great service, I found a price discrepancy on my purchase and after talking to the manager he did a price match with no issues. He even explained me why it happened which informed me better as customer.. to avoid it next time.
(Translated by Google) A purchase with great satisfaction, quality and variety of products. The sales agent Viny Herrera, friendly and with a good deal of trust and excellent service. I recommend this shop in Schamburg. ♡ Gabby ♡ (Original) Una compra con gran satisfacción,calidad y variedad de productos. El agente de ventas Viny Herrera, amigable y con un buen trato de confianza y excelente servicio. Recomiendo esta tienda de Schamburg . ♡Gabby♡
Hung up on me three times in a row... Just calling to have some thing fixed that they made a mistake on...
Customer service at this location is horriable! I bought a kids dresser from this place and first I was told I’d have it within a week only to get it a month later then when delivery came it was damaged so back they went with it. Calling customer service they do absolutely nothing for you calling the actual store they never answer their phone...had to run to the actual store being 8 months pregnant and waited a whole hour for the manager and she did give us an additional 20% discount. Set up another time for delivery and when it arrived it was the wrong size! I texted the manager and she never responded. I had to run back to the dang store only to find out that they no longer make the child’s size dresser so took the floor model. And after all that the manager Johanna never said I’m sorry and wouldn’t give me an additional discount because I was taking the floor model it was already discounted. Won’t buy anything again from this store.
George Sode was extremely helpful. We went in wanting a dining table ASAP and he helped us find the perfect one in stock and set up delivery immediately. Very knowledgeable and kind.
Mary did an amazing job coordinating our sale and was so flexible with my very busy work schedule. The process was so easy and were so excited for our quality couch which was very affordable! Would highly recommend working with Mary @ the Schaumburg store!
Thank you Mary for helping. It was a quick and simple process to purchase the furniture. We will definitely be coming back.
Had a great time. The staff was very helpful. There were many associates willing to help.
A friendly employee nice servise
Kay was great & very friendly! She patiently waited while my husband and I made up our minds and went back and forth on 2 beds we were interested in. Thank you for your help Kay!
Great customer service in store (KAY), TERRIBLE execution. I've waited over 3 months for a sectional couch and accent chair, to only receive 2 out of the 6 pieces, one being damaged and NO delivery or replacement date in site. You cannot get the store manager on the phone of this location on the phone and when you call customer care EVERY TIME they give you a different estimate delivery date. I was supposed to receive my sectional and accent chair 3/22 (ordered in January) I was given a confirmed delivery of tomorrow (4/15) HOWEVER, when I just called to confirm what time they have no delivery date confirmed and expected END OF MAY! If I would have to wait almost 5 months for a couch I would have NEVER ordered it. Even with my terrible service with my dining room table, which I received in November with 3 damaged chairs and had to wait until MARCH to get those replaced. TERRIBLE SERVICE. Customer Care tells me the only way to talk to a manger is to go in store? How is that good customer service? I would rather pay more and receive better service, but I can't cancel now, i'm too far in with waiting 4 months for my couch!!! UPDATE: "Manger of the store" gave me an email to reach out with my order information to"handle". I was relieved to receive a call and confirm delivery for all but 1 piece for next week 4/22. HOWEVER I just receive a call at 8am this morning, that that is not the case, that my couch wont be in until 4/26 THEN they can reach out for delivery but my small accent chair not until 5/22. I have not received a response from my email and at my witts end.
Johanna was wonderful! She was so knowledgeable and helped us with our new bed set and mattress. The customer service is top notch and plan on being regular customers. Thank you!
I recently purchased a beautiful dining table and chairs from Ashley Furniture in Schaumburg and Vinnie was the best Salesman I have ever dealt with. I got a great price and the easiest most pleasant Sales Experience I’ve ever had. Vinnie was extremely professional and to the point. I felt completely assured that the process was seamless. Thank you so much Vinnie, I’ll definitely be back!
To expensive for the variety the they have
Daniel Swedlund is a terrific salesman.He was very helpful and not pushy.He has a friendly disposition and I felt comfortable throughout the sales process.I plan on coming back to see the salesman to purchase other items.
Very good experience. They weren’t overly pushy in selling something we didn’t want. They showed us products that matched what we were looking for. We are having our product shipped, I’ll update later once we have the couch and love seat
I was so impressed with my visit to Ashley’s Home store in Schaumburg that I thought I needed to write a review. I don’t like high pressure sales people and was pleasantly surprised to be greeted by Kay. She showed me exactly what I was looking for and was so helpful in making my purchase. A+++ My only complaint is that I tried to call customer service after my visit and no one answered the phone...for several hours. I had to go back to the store to make a change in my order. Hopefully I will be as impressed with my purchase as much as I was with Kay!!
If I could give this 0 stars, I would. We bought a bedroom set and couch in December. The items did not arrive until February, which is fine. When our order arrived, we had to sign a waiver for our couch, also fine. Our dresser however was sticking when we tried to close the top drawer. We removed the drawer and the inside was literally in pieces. We called to see if someone could repair it, we're told someone would call to schedule an appointment. No one did. They closed the ticket and when we called to follow up, they refused to reopen the ticket bc we signed a waiver for the couch. I will NEVER buy anything from Ashley again and that's too bad bc I have a lot of furniture to buy in the future. I feel absolutely ROBBED. The waiver for the couch os 100% fair. It is unethical to apply it to the entire order when it does not apply to the entire order.
I always go to Ashley I love the quality of the pieces and they are always very friendly and go above and beyond to help you walk out with something you love..can't wait to get my new living room set. The kids and I are going to love having movie night.. Thanks Again Ashley You've came through as always..
I enjoyed my experience at Ashley Furniture! This store's team was very friendly, patient, and helpful.
Dining set and desk were delivered and set up nicely. The 2 antonlini sofas didn't fit through the main door. I reordered smaller antonlini sofas, yet they have the same large 98" width for tomorrow's delivery, and they so not come apart. It's useless talking to them on the phone.
A great buying experience in the Schaumburg store today.
Solid furniture at good prices
My girlfriend and I went to Ashley Homestote because we needed furniture for our new home asap. Kiriaki the sales associate helped us find beautiful furniture for our new home. She was fantastic. But then we realized that the furniture would not arrive till end of June. So that's when the store manager Derrick came over and checked what can be delivered asap. With both of their help we found beautiful furniture that could be delivered in 1 week!! We would definitely recommend Ashley Homestore to our friends and family and will definitely be back.
Very helpful and nice.
Very helpful and knowledgeable..Took the time to assist and ask questions. Will definitely use in the future.
Matt was very pleasant to work with and extremely helpful. I love the selection at the store and the welcome feeling I got as I shopped.
Great experience! Low pressure! Great selection! Joanna, our sales agent could not have been any better! Check out was quick & efficient!
My Fiancé Josh and I were looking for furniture for our living room. We worked with Kay from Ashley in Schaumburg, and she was outstanding. We had so many questions that she answered with ease, and we even took a day to think over our purchase, and she was more than understanding. She was so friendly, so easy to talk to, and someone you want to go to for some big purchases, so you know you are making a great investment. Kay is the absolute best, please ask for her! Thank you so much Kay, you are so sweet and we will be back as soon as we need more for the house! :)
Good product nice personal
I was in an out got the help I needed only thing I did not like was that the first time purchase should have came with free delivery everywhere else offers that but still great customer service
Good service good prices very nice furniture
My wife and I were shopping for a sectional for our new house and went to several furniture stores. At Ashley, the General Manager, Derrick, greeted us warmly and helpfully - even answering some interior design questions since that's not our strong suit! He and his team gave us plenty of space to look around, but were readily available when we found exactly what we wanted. Derrick was very generous with his time (again - he's running the entire store!) and then connected us with Matthew Whitworth who was VERY helpful with no pressure. We got a great deal on a couch we love and the whole buying process took less than 30 minutes. It was a great buying experience and we will definitely be back!
Linda was great to work with. Very efficient, kind and knowledgeable.
Kay was super helpful and patient with us. We spent almost 3 hours with her furnishing our entire house. She didn’t push us at all and made sure we got the best deal we could get for what we needed.
Wife enjoyed herself this afternoon!
Terrible customer service! The Manger Derek lies to get the sale. Beware of the Schaumburg location. Was promised money back and never received. They don't answer. The Manger only responds back until the return date is passed. Also, furniture was damaged. First and last time I shop at Ashley! One star cause I have to. But definitely a 0.
Matthew was extremely helpful in helping us purchase our new bed, nightstands, dining room table and chairs, and tv stand! He was very patient with us and gave us honest opinion based on what we told him we were looking for. We would definitely recommend Ashley Furniture Schaumburg, specifically Matthew to anyone!
The store was nice and clean with a good selection. Ask for Matt Whitworth. He was our salesman and was very nice, patient and low pressure! This made our buying experience very nice.
Thank you Linda Rob, Derrick and team. I felts right at home very patience team, can’t wait to see how my Dad’s new chair fits him. I will be back for my mattress. Let me know when you have a recliner that does all in one.
I had a bad experienced at this store. I will never buy anything here again. I purchased a Sofa and loveseat and bedroom furniture set and it's a split delivery. First, they delivered a sofa and love seat a month ago and the delivery person doesn't want to put it inside unless I gave him a cash it's only me and my Mom that day and it's snowing so bad, so I dont have time to argue I just gave them a cash. And them here's the bedroom set, they delivered yesterday but they cant able to do the bed frame cause the headboard is not there becauxe the other delivery people accidentally took it, and here's the chest We didnt even notice at first because the put some paper and there is a big hole in the back. I was reaching the lady that helps me in the store but she never respond. I called customer service and nothing. I paid everything in cash including delivery fee and here is all what I'm gonna get. So frustrating! Never ever gonna buy anything in this store anymore. I hope it will not happen to other people
Find another furniture place! Worst customer service ever and worst delivery schedules. They keep pushing the deliveries. Took us 6 months to get our furniture and we are still waiting on 4 chairs. On top of it, the furniture is financed so we are paying for furniture we don’t have! Their call center is the worst and the people you talk to are unprofessional and untrained to handle phone calls. You will just end up getting frustrated and stressed. Save yourself some trouble and headaches! Once they sell you the furniture, you will never hear back from them. No matter how many times you call, they will just keep pushing the delivery dates. They simply don’t care about their customers.
Bought a sofa here today with Kay :) thanks for your help
Johanna’s customer service is exceptionally professional and knowledgeable with the products! We purchased a bedroom set and mattress from her-she has a keen eye on coordination of our furniture and bedroom! Will be returning to her for assistance in our other rooms.
Hi quality furniture!
Outstanding service and knowledgeable sales staff
I ordered some living room furniture last October. Covid being the issue, things were delayed and I can understand that. However, they delivered the love seat in the correct color but the sofa was the wrong color. I have been trying to get an update since the beginning of February. They said they are going to create a ticket for the exchange and that someone would be getting back to me, which they have not. I have bought a lot, a lot of furniture over the years and never had a problem. Ashley has always been greatly priced and nice furniture. I want to get more furniture, but won't be going to Ashley anymore.
Our sales person Dawson was amazing. He made sure to address our concerns and take care of our order quickly.
We went to to purchase a couch outright. Vinny was quick to assist us. He was not pushy and simply let us know he was there to help. He ended up assisting us make a final purchase. He was very helpful and polite. He did everything he could to make us feel comfortable. He also made small talk with our two kids. We left feeling great. Vinny made this experience warm and inviting for my family and I. Definitely recommend this store for anyone looking to purchase furniture for their home!
The manager of the store, Derrick (not sure of name) handled everything very well. I was quickly approved for one year financing interest free. He was very nice.
Fantastic customer service! I was so pleased with my salesperson Linda. She went out of her way to help me find the best sectional for my space.
I came here at 10:30 and the doors were still locked. Google Maps and Sign on the door state that they open at 10. Nobody came to the door, and nobody will answer the phone regardless of which prompt you use on the automated machine. I was on the fence about buying my couch from here already, so I will surely be buying somewhere else. Not the first time I’ve had an issue at this Ashley location.
Amazing Store with a lot of good choices
Matthew W. was very friendly and helpful. We knew what we were looking for and he did not try to upsell or buy something that we didn't need.
Sales Rep was very helpful, straight to the point and answered all our questions. Store is easy to navigate and has lots of greats options to choose from.
Horrible experience
A lot of ups and downs. Took a long time to get delivery for everything I ordered. It came in in bits and pieces. The last thing that was delivered came damaged and without hardware to assemble. I scheduled a service appointment to have table repaired and assembled. No one returned my call to get a specific date for someone to come out. No one told me that if I accepted delivery of merchandise, I would not be able to get my money back. I could only get a store credit. After 6 weeks of not getting no response from service team, I ended up going back into the store and told them to come pick it up. That's when I found out I couldn't get a refund. All of my furniture was ordered mid August of 2020. Can't believe I'm still messing around with this, even with covid. Not sure I want to go back. I really love what I have, just not sure it's worth the headache.
Terrible customer service. Ordered bedroom set on 2/22/21. Dresser drawer was damaged so they took it back. Bed storage drawer is a little warped. Was told 3 times technician would come out but no one ever comes. Keep getting different dates of delivery for dresser and chest. Latest date is 4/23. Thinking of disputing with credit card company if I don't hear from them soon. Very frustrating
Definitely recommend going to another furniture store, the customer service is horrible. “George” the manager was extremely rude if that is even his name because he was so hesitant on giving us a name.
happy with Mrs. Kay she is very helpful and thanks to her we left Ashaley home store very happy the best of the best..
Store is clean, lots of styles to choose from, sale specialist (Wajid) friendly, helpful, and knowledgeable. Within half hour we were able to find and purchase our new living room furniture and use the 5 year payment plan! This is my second purchase from Ashley, I'd say this is my go to furniture store.
Service was great. Kudos to Chris and Johanna for being so helpful answering all our questions.
Walid was excellent!
A sales rep approached us right as we walked in to assist us. Very friendly and not overbearing. Super easy check out and set up for delivery. We’ve purchased multiple items from Ashley over the past decade. Great quality furniture.
Wajid our salesperson was very helpful and patient. Helped me find exactly what I was looking for. Great service in store, now just looking forward to my couch being delivered in a few weeks.
Terrible customer service. They will not answer the phone. Ever. The online support will just stop communicating with you on a whim. They will sell you products and agree to delivery dates and times. And then just blow it off. And what's more, when they know they won't meet the delivery day, they won't even tell you. Never again
Great shopping experience no hassle great customer service very helpful and honest Jake handled the order and shipping easy purchase.
The sales associate Chris Lane, was on point in all aspects of my shopping experience. From start to finish, he guided and helped facilitate my purchase of furniture for my new home. I highly recommend, and will be back in the future.
(Translated by Google) Good service, good explanation of prices and offers available at the moment. (Original) Buen servicio, buena explicación de los precios y ofertas con las que cuentan al momento.
It doesn't matter how good of an experience you have with salespeople at the store... Don't leave reviews until you have your items at home. The after purchase experience is the worst! Items were all chipped and poorly assembled on the first delivery, so complained and scheduled for an exchange. After 2 weeks, the new items came in even worse condition. Spent about $2K and haven't gotten all my items for about two months now. They were most definitely not sincere when they apologized for my 1st experience.
UPDATE----- 2nd delivery attempt was a fail. They came today with pretty much the same wobbly chairs and damaged table. The new table was even more chipped and damaged. Even delivery guys were saying, "ohh this is bad, do you want us to take these back.." Spending almost $2K on this order.... Ridiculous..... (Read what they replied to my 1st review) They were most definitely not sincere when they apologize for my 1st experience. I just don't understand why they refuse to do quality check before they send these out... WHY???? Quality Check Before sending out your furniture!!!!! Received Dining Table Set today, table and 3 of the 5 chairs are wobbly and damaged. Long line mark on the cushion, sharp nails are sticking out, and parts don't completely fit. Spent over $1,800 and getting the products at this condition is ridiculous. At least put some plastic covers on the chairs when you guys are delivering? Reached out to Customer Service and waiting to be resolved, probably gonna take like 30 days.....
Employees very friendly and helpful definitely I will continue to shop with them
Great customer service. Can’t wait to get my chairs.
friendly sales associates good selection
Low pressure great furniture at great prices
BBB (Billy) was our sales person. He is new to the store and brings a great personality and salesmanship to his role! Working with Shana who is the manager, they combined to create a great customer experience for my wife and I. The quality of the two couches, bed , and Serta mattress that we purchased are all high quality for the price! You have a choice in sales people when you enter the store...ask for BBB (Billy) and tell him Guy sent you! You won’t be disappointed. Thank you Shana and BBB for your assistance today! We enjoyed working with you! Guy & Shelly
Always have had good experiences and good costumer service, and have been very helpful, so far good products !!!
DO NOT ORDER FROM ASHLEY! If I could give a negative review I would. Worst customer service ever. I have been trying to get an order for 3 months. I have wasted countless hours on hold trying to get my furniture. I finally received my order a few weeks ago only to realize the salesman ordered the wrong color from day 1 for 6 bar stools. Been trying to exchange for weeks. Finally delivery for today only to my surprise instead of replacing 6 bar stools, they brought 1. Well come to find out they only ordered a replacement of 1 and since I refused the order they would not take the wrong ones back. I was just on hold for 15 minutes only to be hung up on. Tried to call back and speak with a sales associate only to be hung up on again. This is beyond frustrating!! Finally got someone on the phone and I’m told I can’t cancel the order and return the bar stools. They are not taking returns. I’m told my only option is to exchange for the correct color. I’d go somewhere else that they value your time and business. They will never receive my business again!
Stay way from this store they take your money and you get nothing that you paid for. All they delivered is damaged furniture and when you try to call them there is no one there . The MONEY MAN GEORGE that’s what JOANNA THE ASSISTANT MGR CALLED HIM come in once or twice a week. So good luck if you purchase something from them. The delivery drivers don’t wear boots covers and their masks were off their noses . DON’T BUY FROM HERE
I went in looking for one item. A bed, The salesman looked it you. It says it’s available, he gave me a discount and I explain to the salesman that I had a bad experience at another place a few months ago. I asked him if their items are coming in with missing parts or missing hardware. He reassured me that he has not heard any of that and that is not the case. Explained me that the date is supposed to come into their warehouse it would come to me two weeks after that. We will see what happens when the item arrives.
Mary Dooley provided awesome customer service. She was very friendly and understanding. She gave honest opinions about what we liked and helped us pick the right items. I would recommend Mary if you are at Ashley Home Store in Schaumburg. We will definitely go see her again for other things we need around the house.
Very pleasant experience. Found a beautiful kitchen table. Still enjoying my sectional couch from 6 years ago.
Went to the Ashley's store in Schaumburg Il. and were helped by Wajid H. He was very knowledgeable and pleasant. We were in and out quickly he was very efficient. I will happily refer friends and family.
Never in my life will I ever recommend this store.... I have never been so hurt and disappointed in my life. This store is beyond racist.... no one in the store would help me and my husband. All of the store associates completely ignored us as they broke their backs to greet others patrons as they entered the store. We walked the whole store twice and no one asked to assist us. When I finally did ask for assistance... if I could get something at a different location.... I was told to take a picture as she walked away from me. I guess I can take my business some place else
Received damaged items and wasn't happy with their after purchase services, so wanted to get a refund and this is what they said "No Refund, because the furniture are already in your house so we can only exchange"... When delivery guys delivered the furniture, we told them about the flaws right away and they told us to take pictures and call customer service. When we called, they said "you shouldn't have accepted the furniture...." This is ridiculous.
The worst for ordering furniture
Linda Li worked with us today, she made it a breeze finding and purchasing exactly what we needed, provided very detailed information about every inquiry we had. The store is very well organized and employees welcoming and professional.
Johanna provided great customer service. She was friendly throughout the whole process. Ensured the product and product numbers matched. Before I left we took one last walk to ensure we looked at the furniture I wanted. Definitely recommend to see Johanna if you are at Ashley Home Store in Schaumburg.
I have never been more disappointed in a store.. I understand we are all going through tough times but I’ve had it. We have been waiting for our sectional for about 4 months now and we have still not received it. I had just called to get a status on our order because Ashley’s cannot be bothered to give one to their clients and was told that we would have to wait another month for our sectional to be delivered..I’m a very patient person but this is ridiculous.
Buyer be aware they take your money and you can't get hold of anyone. I been calling for few months with out a straight answer. The store MGR DERRICK since they don't give you their last name or their card which they don't have. They delivered my furniture damaged the first time and 4 moths later they brought me new one to exchange and new new one when they open in in my house the frame was broken in half. I spoke to the store MGR DERRICK and he said he will call me back the next day is been 4 days and I haven't heard from them. Also they come in your house with out covers for their shoes. This place is a jock don't spend your money here or you will regret it like me.
Linda did a good job showing me the loveseats that fit the description of what I was looking for.
I went in with a specific piece in my mind. Linda greeted me and I informed her of what I was looking for. She knew the very piece I wanted and lead the way. She let me know about all of the sales currently going on and we were able to build the perfect piece for my needs and at a great price.
It is really a nice store. Collections are excellent and price is also reasonable. Sales personnel are really helpful and knowledgeable and understands the requirements quickly and suggests accordingly. In a nutshell, I am recommending this store!
Had a good experience- felt all COVID protocols taken seriously
Jake Conklin was wonderful to work with. Knowledgeable, helpful, friendly and respectful. Looking forward to my pieces being delivered.
Very nice sales people. I like the furniture and today was the last day of a great promotion. We got 5 year interest free and no money down for our furniture. We got the credit card from them and they are sending us the first 6 months of payments on a prepaid MasterCard. What a great deal. Best part is that we don’t pay until the furniture is delivered. Great buy
Beware!! their customer service is HORRIBLE. DO NOT BUY their protection plans, they are a scam. I have been trying to fix my reclining loveseat for 5 months now and have been given the run-around. You are on hold for over 45 minutes and they transfer you to another person and then they hang up. So you can never get any help! They sub-contract with repairs with GBS Enterprise and they also give you the run-around.
I had a great experience shopping here. Mary listened to what I was looking for and was respectful of my budget. She was quick to answer questions and very knowledgeable. I would definitely return.
Very nice and efficient and no hesitation to show you lots of things and there was no pressure about anything. Great experience
It was a very relaxed, smooth visit and purchase. The salesman was very nice, especially to my kid, who was not very happy to be shopping, even if it was for his room.
They we're very helpful! They have probably the best furniture around
I purchased a living room set two months ago, I spoke to Chris who told me the delivery date he gave me was a for sure date. It’s been two months and they keep switching the date. They had told me my furniture was already at the warehouse but now it’s not. I understand that we are all going through tough times but they should not be giving false dates. They all need to communicate better because they all say different things every time I call. Never shopping here again.
Shopping at Ashley’s Furniture was a great experience. This is my first time purchasing for my home. I bought a bedroom set. The sales person Crystal was helping my fiancé and I out. She was very sweet and helpful throughout the whole experience. Offered us water, checked up on us multiple times to make sure we didn’t have any questions. Overall, it was fantastic and we will be coming back.
Great location and customer service
Awesome customer service. Great selection. I made some great purchases.
Beautiful furniture and helpful sales person!
Franco, at the Schaumburg location is the best! Will be coming back!
Ashley Homestore had a great selection of furniture. We are doing for a new kitchen table, there were 6-8 styles to choose from, that is why we decided to purchase. Other stores only had 1 or 2 styles that we were interested in, and prices were a bit more for what you get. Sales staff was very helpful and patient.
We bought a master bedroom set & dining table sets & the staff was friendly & helpful.She also did a price match on dining set.I would recommend all to visit the store.
This is a great showroom with lots of options, quality products and great pricing. Anna was my salesperson and she was phenomenal.
Kay was extremely helpful and treated us like family! She has a great personality, we will be coming back to her to get furniture for our living room!
Awesome service! Michael was really attentive and answered all of our questions.
This store has great customer service, very friendly and professional environment.😀 Wajid listened to our needs and help us find what we needed and stay in budget. He treated us like family. He was very honest about our options, how to get the best deal and financing as well as to what to expect regarding delivery. COVID has delayed delivery across the board so be patient‼ Joanna, the manager, was also very friendly and helpful. Great team across the board. Clean store and appropriate measures taken to maintain social distance and safety. We will definitely come back!🙌
This store has great customer service, very friendly and professional environment.😀 Wajid listened to our needs and help us find what we needed and stay in budget. He treated us like family. He was very honest about our options, how to get the best deal and financing as well as to what to expect regarding delivery. COVID has delayed delivery across the board so be patient‼ Joanna, the manager, was also very friendly and helpful. Great team across the board. Clean store and appropriate measures taken to maintain social distance and safety. We will definitely come back!🙌
Worst customer service I have ever experienced in my entire life. I am actually appalled with how poorly they treat their customers. We purchased a 5 piece sectional the first week of September and were told we could expect delivery within 4-6 weeks. We did not receive PARTIAL delivery until the week before Thanksgiving, which was 11 weeks from our purchase date, and this only happened because I kept calling and calling and just so happened to get lucky that one of the times I called they had some of our pieces available for delivery. I’ve spoke to customer service probably 30+ times on the phone now. Every time I speak to someone they tell me something different. I’ve had people tell me that we will be notified as pieces become available to schedule delivery, I’ve been told we won’t be notified until all of the pieces are available, I’ve been told pieces are available and I should be receiving a phone call in the next two days to schedule delivery, only to never receive a phone call and call back three days later and am told the item is not available for another couple weeks. I’ve been back into the store several times and been told they would try to find us pieces from other distribution centers and that they will call us within two days to update us, and then never call. Been into the store and told the person we’re supposed to talk to isn’t there and to leave our number and they will call us, and then never call. Every single time I’ve been told I’ll get a call, either from customer service or from the store itself, which is now at least 10 times, I have NEVER ONCE received a call. The only reason I have PART of my couch now is because I kept calling and happened to get lucky that one of the times I called some pieces were available. No one ever notified us they were available. Now I just got off the phone with customer service for the millionth time to be told one of our remaining two pieces will not be available until FEBRUARY. SIX MONTHS from our purchase date. I was told to contact the store if I would like to try to get the piece sooner or get more money off. Didn’t want to drive all the way to the store again only to be told the person I need to speak with isn’t there today, so I tried calling the store FIVE TIMES, only to have the line just ring and ring for two minutes and then hang up on me. I am in utter disbelief by the HORRIBLE customer service. I understand things are being delayed because of COVID and can empathize that the people I’m speaking to have no control over that. HOWEVER, the fact that every time I speak to someone it’s a different story so I know I’m being lied to, and the fact that I NEVER get a call when I’m told I will, is completely unacceptable and intolerable. I will NEVER shop at Ashley Furniture again and I warn anyone who is considering shopping there. This has been a nonstop nightmare and it’s not even near over with.
After 15 weeks, we finally received communication and our furniture. We were given an initial date, but that day came and went. Zero communication, from Ashley. After 30 minutes on the phone, another date was given, and sure enough another delay occurred. Also, guess what? There was no communication on Ashley’s end! While I understand that these times are tough and there are inevitable delays, there was absolutely zero communication among the process. As you could imagine, if this was you, you’d be frustrated too! We dealt with Crystal and had several attempts to contact her, with no response. The only communication we ever got in the 15 weeks of this process was on our end when WE called to speak to someone. It was disheartening for the lack of communication from what we thought to be a reputable furniture store. While our couches are quite comfortable, I can only hope the quality holds up. My piece of advice, especially during times like these, is to communicate! Communicate is an essential tool to make people happy, especially your customers. Also, don’t lie to your customers about delivery costs. We know what we paid and didn’t pay. You blatantly lied to us regarding our compensation for the delay. This has been a difficult process and I am not sure anyone should waste time dealing with not only the long delays, but the lack of communication from Ashley Furniture.
How many times do you have to call in to get help ?? I’dk maybe a good 100 times & still no one answers
Horrible customer service ! No call backs at all
Wife & I ordered a desk over 2 months ago. We understood the less time so when we were excepting delivery on the 7th it didn’t come due to their error or not updating the address even after we provided them the supporting documents even before leaving the store & yet they didn’t update it. So they came at us and said well the 18th and that’s it no apology no nothing made it seem like it was “out of their control” & the sales rep Mary texted my wife saying these extract words “ I can get it there sooner however we would have to charge delivery A private company can do it for the same you paid on your invoice. “ like why?! Would we pay again for delivery on our mistake ? So we got a call Sunday that there was yet again another mistake and they would try to get it to me sooner than the 18th well no one called me back Sunday night and I called customer service and they moved it to the end of the month like what kind of service are they providing !
We really like the quality of the furniture and the service we received.
Nice place, and store manager is great
Friendly staff. Mary was very helpful and patient. Me and my husband walked out very satisfied. We recommend that store. It has been 4 months now. We are still waiting for our replacement nightstands. We were supposed to get everything delivered in one delivery. Well it didn't happened even tho we were told we will. First the drawer came with broken door and scratched door. Than the bed, dresser and nightstands came. Nightstands the doors are not aligned properly. Bad was not put together correctly. My husband had to finish it. Dresser was broken. So we refused it. And the delivery guy was very rude. Throwing stuff on the floor. Than dresser came scratched again. Still waiting on replacement nightstands. If I knew it would be such a headache I would of not paid for delivery and just went and picked it up all by myself. Worst customer service ever. Still waiting for manager to call back.
I purchased a painting from the Ashley furniture on RT59 in Naperville five months ago. I called to check on the status of my order in November. The customer service team could not determine when my order would arrive and suggested I call the store. The store did not answer the phone and the line would just hang up. I subsequently had to go to the store. I was told the order was set up incorrectly by a salesperson that no longer worked for the company. I stated that the If I not come into the store I would have never gotten my order. The customer service manger Rosa Sulima stated, &"yes, that is correct as the item was not available for delivery, it should have been setup as direct ship&". She then changed it to direct ship and stated I would receive the painting in 10 days. 10 days later I returned and was told the delivery was canceled 7 days ago. She then suggests that I take a picture off the floor and put it in my car. News flash ! If the picture could fit in my car I would have taken it with me when I purchased it. The grand finale, is that when I asked for my refund she processed it without questions and put the money on a card I no longer have.
We originally went to the location in Niles looking to buy a sectional.We found a great price for it and came back a few days later with an address to finalize the purchase and the delivery. The sales woman was very rude there refused to give us the price we originally agreed on so we went to the Schaumburg location instead. Here we worked with Moiz and Craig. They were both extremely helpful and understanding of our situation. They worked with us and got us the section at a reasonable price and Craig, the manager, even included a free set of knives for us. I would recommend this location to everyone!
Went in looking for a bed frame and got great quality at a great price! Mary was very helpful and a joy to work with!
Very overwhelming to start choosing what is what you really would like, the rep Kay made it a very great experience! She greeted me, and did not dismiss me just cause I looked young. She treated me and helped me very well! Will definitely go back to get a sofa set in the near future.
It was very painful working with their sales team it’s been over 3 months and I am still receiving furniture ordered in bits and pieces , including incorrect delivery of couple of items and few items to be delivered on a future date with a recent missed delivery . I had to personally visit and follow up many times to make sure delivery is scheduled etc. I understand with current situation things can be delayed but with Ashley situation is way out of control.
Dealt with a man named Michael for about 2 hours on a sale of a couch and then possibly a table that was improperly marked for black friday and he put up a fight as well as his one managers who basically said then we don't need the sale. Awful customer service on behalf of their mistake and handled very poorly so we took our $3000 sale else where. Would not recommend this location
Prices were very reasonable and selection was good. I didn’t give it a 5 star because the sales service was average but the manager that handled my payment was really nice and relatable. I would go back. We bought a sofa and 2 chairs for our living room. They had some really nice sectional couches but our house is small so we couldn’t do it.
Update: after jumping through a few hoops via calls and emails, I'm happy that we were able to get the situation resolved and our item ordered. It was a headache to say the least, and we got passed between 4 people yesterday in the store but in the end we were back with Chris who quickly got everything ordered and now we just hope the item is worth it once it gets here. --- Honestly, when my Google maps popped up to ask for a review I was going to post something really nice because Chris was great tonight. However, mid post we get a call that the certificate that I called about that expired almost a year ago that we were told in store and over the phone before even going would still be accepted up to a year after expiration will now not be accepted. This was my first experience shopping Ashley and honestly probably my last. I was in the hospital last year and we couldn't find anything we even liked at that point so the paper gift certificate that you can't even freaking use online sat in a drawer. Yes, my fault it expired, I take responsibly for that but between being in the hospital and then COVID this year, we only now had the stars align that I could go to the store and we found something we liked after I confirmed we could still use it. Also, who expires something after only a year?! I appreciate the kindness of Chris and it's sad that a $75 certificate lost them any future sales. This is the first time I've only given 2 stars.
A decent place to shop for furniture. Quality seems a little bit lower than I remember, but it had been awhile. Price seems middle of the road.
Friendly staff. Very efficient and helpful.
The Schaumburg store has a good selection of sofas and beds.. Store executive Linda has helped us a lot in finding the best deal suited for us..
Nice service from Linda Li. I highly recommend.
Fast and polite service, went smooth hopefully pickup will be as smooth
Franco is honestly the best, most honest, and flexible salesmen I have ever done business with. He went above and beyond to help me out and make my experience easy and affordable. Thank you so much Franco!
Update: it's March 2021 and still issues are not addressed. Original purchase date August 2020. Exactly how long does a customer have to wait for any resolution or decent treatment? Should rate negative stars. Purchased a sofa and loveseat with the understanding that could be an additional 30 days for delivery. Completely understood. Problem is it's 4 months later and now told it may be another 4 months. Loveseat has not been made and no stock in the US at all. It is only a "promise" that they may get stock in March. They continue to sell the item too! Almost 200 have been ordered and not fulfilled. Refuse to give out floor models because they intend to fulfill the order. No guarantee and they will not take back what was already delivered so I can go to another company for a full set. When I tried to get them to take it back they asked me to leave saying. Have a great Thanksgiving from the manager who refused to speak to me directly or even look at me. What a joke. I know I'm not the only one in this boat. Had I known they had no stock and that I may not get my order for a year I never would have purchased from them.
Excellent sales and service from our rep jake today. Would suggest asking for him by name when you walk in
My first time at the location on Schaumburg I buy a sofa and Linda was very friendly and helpful. She help me with the purchase, very satisfied with the service and price. Waiting for my delivery but overall was a great experience .
Mr. Hussain lied about delivery dates for my furniture.
We like to go into Ashley Homestore in Schaumburg. We find something that would fit to our taste every time. We browsed thru hundreds of online products for counter stools and could not find a suitable one for our home. Next thing we are in ashley store and we found a great set of counter chairs which are comfortable and at bargain price. Tallenger counter height barstools are great.
Great salesperson. Patient, explained my options. Quick delivery promised. Should be here for Christmas 🎄
Mary and Vinny helped us and we're extremely friendly and knowledgeable of everything. We purchased our first couch as a married couple and we think we made the right choice going with Ashley Home store.
WORST PLACE EVER! PLEASE DO NOT BUY FROM ASHLEY&'S, PLEASE DONT LOSE YOUR MONEY AND TIME HERE PLEASEEE! The associates in this store they LIE to you all of them !! Trust me! I&'ve been waiting for my furniture for almost 7 months! YESSSS 7 MONTHS!! Then after 4 months of the purchase day, I received some of the furniture IT WAS ALL BROKEN AND DAMAGE , so they took it back to the warehouse so I&'m still waiting !! I wish I never went to this SCAM, and btw my purchase was almost $8,000 , so it doesn&'t matter how much you pay , you are not going to receive your items on time! WORST PLACE EEEEEVVVERRRRR
When we purchased a dining room table, our customer service agent told us delivery would be on a certain date. The day before delivery was scheduled and day of, I tried to call Ashley with long wait times before I was actually connected with a person who could help me . This was a waste of my time. When I finally connected with someone, I found out the customer service person who sold us the furniture had never scheduled this for us and now we have to wait another 2 weeks for delivery. (He also gave us his cell and I left multiple messages to which he never responded) Bad communication on the part of the customer service agent and Ashley Furniture. They dropped the ball. The customer should not have to spend all this time tracking down something they paid a lot of money for.
Very good experience. Joanna K was assisting me and she was so helpful, informative and efficient. I would absolutely ask her to assist me again in the future. I love my new kitchen table as well as my new couch. High quality and great sales!
Joanna was so helpful and gave us such good details on each piece we looked at. We spent the day searching for a tv stand and a dining room set and found both our favorite pieces at Ashley!
I recently bought a sectional from Ashley Homestore and had a great experience! Jake was knowledgeable about the products I was looking at and helped me find a matching ottoman for my sectional online that wasn’t displayed on the floor. I would purchase again from Ashley!
First time shopper at this location. Jake greeted us and helped me with the perfect sofa. I would definitely purchase from him again, learned he is a sleep store specialist too. . The store is clean and the management friendly.
I moved into a new condo In June 2020. I purchased all new living room furniture at a time during Covid when not many people were spending money. I could&'ve just purchased some used furniture online, but instead I decided to help local business and get some new stuff. They told me 60 days for delivery. It&'s now mid November and finally I got a hold of someone to explain that the furniture is now ready for delivery (my sales guy Johnny has been absolutely no help with this). Just received an email this morning that there&'s a credit hold and only someone at the store can explain what that means, corporate couldn&'t tell me, and I can&'t schedule delivery until this hold is released. Been calling for 2 days and cannot get anyone at the store on the phone. I go into the store today 11/14 to talk to a store manager and there&'s a sign at the desk that says &"Guest Services closed today, please come back Monday.&" Now I&'ve got to take off work Monday morning to come in to hopefully talk to someone then... Nothing but disappointment after disappointment with this experience. I don&'t want to hear anything more on how Covid has been a disrupter, It has been for everyone. The store decided to stay open and sell furniture that it can&'t provide. I&'m sure I&'m not the only one that&'s had delays and are calling to find out what&'s going on... that&'s not my problem. The management team should&'ve went hard on customer communication. Why do you have a store open with sales people walking around, on a Saturday, to sell things you cannot provide and there be no store manager there to help people that have already spent money with you?! Since it&'s now been almost 5 months with no furniture in my condo, it&'s sort of too late to cancel and go find something else so I&'m just going to have to deal. There better be a customer service manager there on Monday.
(Translated by Google) Excellent attention, I loved everything (Original) Excelente atención me encanto todo
Good deals, no pressure from sales people.
Salesperson was very good, helped us tremendously with finding furniture that would work for our limited space. Store is clean and well organized, safety measures for Covid in place. Will definitely shop at the Schaumburg store again.
I was greeted as soon as I walked in and was given great service. The only thing I would say I am unhappy with is that I unfortunately won’t receive my purchased items till4-6 weeks. I really wanted it before thanksgiving.
The store has some good stuff but the Sales support is HORRIBLE. Its like Sales guys are scared that God forbid someone ask a question. We went the 1st time, there was hardly anyone in the store, we were looking to get some questions answered, It took a really long time to find someone. Once or twice Sales guys will look and the eye and ignore like no on is there. We went the next day and we really wanted to buy a bed, we searched for the Sales guy and eventually when we found one, he did not know what kind of wood the bed had. All he said - yes my colleague can bill you, and i said, I need some questions answered. We asked a question that he could not answer and then he left without saying anything and stood near another colleague. We eventually bought at Value City. Horrible HORRIBLE Sales Support.
Saw all the negative reviews for Ashley and so we were a little bit skeptical going in, but when we arrived we were greeted by Marcel, who helped us look at the dining sets they had in store.Marcel was very knowledgeable and helpful. We ended up purchasing a table and were very pleased with our purchase.We had previously shopped at over a dozen other furniture stores, and we were pleased with the quality, pricing, and service.Will add more once our table arrives.Unfortunately, our table was supposed to arrive today... but a delivery was apparently never scheduled. Will have to wait at least another 2 weeks. Had to downgrade our review from 4 stars to 3.Will update once the table arrives..,
This store has the most terrible customer service. I purchases some items few months ago from another location spent over 6 grand and was happy with my purchase. Decided to get new furniture and went to this location and bought sectional set and a love seat. Later realized that Love seat was cheaper online and went to store requesting price match instead my whole order was canceled by George who said they no longer wanted to honer the price for sectional even though I had a signed purchases order. Such a shame.. I will never shop in this store ever again. You have lost my business forever and yet here I was thinking that I was going to be a your customer for a long run. People double check your receipts because this store overcharged me for protection plan by 200 dollars. I am happy that the order got canceled I will take my business somewhere else. Also, George and another representative were so rude talking back and arguing like they have met me on the street and at the end when I said I request the name of the regional manager they told me they cant give me that information and told me that I WAS NOT GRATEFUL!!!! Same with store manager rude and not helpful at all. I wonder how much business this store is losing because if their behavior. Such a shame..lastly what is so sad is that by reading comments below emailing anyone about it will be waste of time.. buying something and having a receipt for it and then them canceling my order and saying they no longer can honer the price is FRAUD.. speechless honestly.. For the customer service people that respond with we apologize please send us another detailed email here is my order number 064531056 and my name is at the top. That is more than enough to investigate and escalate this. The last thing I want to do is repeat myself again and go through this experience again. I am not expecting anything but will provide people an update to show if anything was done about it. I was already told by customer service team good luck They all agreed with me but cant do anything about it. They decided not to honor the sectional price after they realized I caught them overcharging other items and simply canceled the order in hopes I will go away but no one was bold enough to correct this situation and like I said I have no expectation now. But hope that people that come to this store reconsider and take their business somewhere else so they dont have to experience what soooooo many of us did.
Well I don’t know where to start from We ordered a dinning table with 8 chairs. The table was delivered damaged. We keep the table till Ashley deliver the new table. 2nd table damaged very close to our home. 3rd table delivered damaged. We are expecting the 4th delivery this week I hope with no damage We ordered king bed, delivered with 2 wrong night stands and missing headboard. Then delivered damaged head board and one damaged correct night stand Still waiting for good night stand and good head board All this took more then a month We spent time leaving work and go to the store mire then 5 times I am not even sure how much I own
Dave, the sales rep, was helpful without being over bearing. He explained all the sale options & provided me a discount since I purchased a few pieces. I would definitely purchase again.
We ordered a bedroom set 3 months ago and our delivery was schedule on October 15. When the delivery came and they started to set up the bed they found out that they only have 2 left main legs for a bed. No right leg and they will not be able to set up the bed for us. Then they brings the 2 nightstands which were in horrible condition, some of the corners were broken and chipped. Basically they took everything back and left only 2 box springs. Then We had to call Ashley and ask for our next delivery day and we were hoping this will be urgent for them too. Apparently not because they did not bother to call us at all, we actually had to call them. When we called them they told us that our delivery date is November 2. Today we have November 3 and still did not hear anything from Ashley and we still do not know when we will get our furniture. This is getting ridiculous already and it looks like Ashley furniture does not care about their customers Also I would like to add that the store Manager from Schaumburg location Johanna is not helpful at all. She sold the furniture to us and then she was not willing to help us at all.
The worst company in United States Everything broke what they shipped to my house and i need weeks to weit to come get everything what i cancell
Zero stars, I used to love shopping from this place. I&'m pretty patient and understanding but it&'s ridiculous how I keep getting promised and promised my orders will be delivered at this date and it keeps getting pushed back and back. Then even the managers at the store and corporate keep giving me bullshit excuses. Don&'t buy from here .
Good customer service, however it took too long to buy a single mattress I could do online.
I had a really great experience, never felt hassled. The salesman was fantastic and helpful. Really excited for my new couch to get delivered!!
Affordable prices, Johanna made it a great experience for me to look for queen mattress bedroom sets! Definitely recommend coming to Ashley Homestore!
We made an appointment, and were seen right away. They were maintaining safe distancing, and all employees and customers were masked during the visit. They also have hand sanitizer throughout the store. Delivery times are long right now (as they are most furniture stores), and they were very upfront on the process. The financing and pricing was explained clearly, and was painless.
I waited for 3 and half months for my furniture which was ok do to what&'s going on in our world but than my furniture came in damage and I been trying to call and email and went to the store talk to a manager I guess his name George but he doesn&'t have a business card or a direct line. I been trying to call the corporate office but I have been on hold for 30 to 40 minutes to speak with a customer care person which can not make any kind of decisions and when they are asked how is above them for final answers they wouldn&'t tell me their name.I would give zero stars if I could don&'t buy from there it&'s a waste of money and time.
Update: I was finally delivered my bed frame, however there was many issues. To start off, the footboard was severely damaged in transportation. One of the slat board broke while assembling and the biggest complaint I have is that they screwed the holes for the headboard to attach to the side panels on the WRONG side of the headboard. Just curious how you possibly mess that up when you assembly hundred of bed frames a day... It still baffles me this store is still in business. I understand COVID has affected delivery dates, but when the delivery team tells me someone will come fix it in 3 days, customer service tells me a new one is going to be delivered next week and someone else tells me TBD- it makes me question the communication within Ashley Furniture as a company and how it survives. Everyone is on separate pages and it is a HUGE problem. I am still awaiting my new bed frame that will replace the one sitting in my room currently in separate parts. I have worked with someone regarding this issue from their feedback team (who has commented on my previous post) and they have done ABSOLUTELY NOTHING with helping resolve the issue. Don't waste your time ordering from here, you have no idea how greatly disappointed you'll be.
Quick and helpful. I didn’t like that I was given a date I will get my things delivered and then after I paid I was told 1-3 weeks... very disappointing as I only bought it because I was under the impression I would be getting it in a week.
DO NOT BUY!!! Go elsewhere!!! This company has absolutely the worst customer service I have ever dealt with... And this is another one star review since the first review they told me to email them and they would take care of it internally and they did nothing never responded to an email never called ever I disputed the charge and they ended up never calling and got the charge to go back on my card still have damaged furniture and have nowhere else to turn but the BBB or worse!
A shout out to Jake, who worked with me for over 3 hours so patiently and attentively. I appreciate the effort he put into helping me figure out what I wanted. I also don't doubt that he wanted me to walk away satisfied with my purchases.
The sales rep was very friendly and helpful. She helped us search for our pieces of furniture went above and beyond looking until we found what we liked.
If I could leave negative stars I would. This by far has been the worst customer service I’ve ever experienced. I ordered furniture from this location back in the end of July and they stated it would take 4-6 weeks for delivery because of covid. Okay cool understandable. At the end of week 6 and after still not hearing anything from them regarding delivery, I had to stay on hold for an hour to talk to someone about my delivery status. They said both the tables and sets of chairs were able to ship, but the couch I ordered wouldn’t be available until the first week of October. Still understanding, I agreed for them to deliver the items available and wait on the couch. The last week of September rolls around and I’ve still yet to hear anything regarding my couch. Sat on the phone for an hour again to talk to customer service just to be told that it won’t come until the end of October but they will contact the warehouse and get back to us. A couple days go by and didn’t hear anything from them. I call back and wait on hold again for an hour just to now be told that it won’t be ready until THE END OF NOVEMBER!!!!!! Okay well now I’m starting to get irritated. I went into the store the 1st of October to cancel the portion of the order with the couch, ottoman and the protection plan we got for them. We were greeted by the manager Crystal who was very helpful and wrote down everything we needed canceled and gave it to this guy named George who works there that’s apparently the only one there that can cancel orders. Crystal stated it would take 7-10 business days to show up on my card. Day 10 comes and goes and I don’t see the refund. I sit on hold for an hour again to speak to someone and they say the order was canceled on the 2nd of October and that it takes 10-14 business days to show up on my account. Day 14 comes and still nothing. I sit on hold for an hour again and get told that it should only take 3-5 business days for a refund and our order shows as canceled, but George never issued a refund to my card. The customer service lady I talked to stated she would send a urgent note to George to fix it and give us a call afterwards. Waited a day and heard nothing from George. I called again and waited on hold for an hour just to get told this time that the only thing canceled on the order was the ottoman and nothing else. So now I have no choice but to go back to the store to speak with someone regarding my order. So on today’s date (22 Oct 20) I go into the store and talk with the manager Crystal again. I begin explaining our problem and was met with rudeness immediately from her. She was very rude through the whole experience even though we were just explaining to her what the issue was. She cut us off multiple times and kept repeating and deflecting the blame onto George and how he’s the only one that can do the return and that she has nothing to do with it and that she’s only a sales manager. Overall beyond rude and hostile which should never be on display by any employee, yet alone a manager. In the end she stated that she would give it to George as soon as he walks in the store at 11:30 and he will take care of it. At this point I highly doubt George will take care of this, seeing as he hasn’t the past multiple times I’ve called to get it taken care of. Overall sketchy and shady business practices occurring at this store. Was going to go back to buy bedroom furniture but there is no way in hell this company is ever getting another dollar from my pocket.
This has been the worst experience with customer service that I have ever had. I have worked in customer service so I am well aware of how to deal with customer issues and how to speak to them. We purchased our furniture in early July, due to Covid they let us know it would take 4-6 weeks. No problem, we understand. As the time for closer I want to verify a delivery date. I had to follow up and found out that the couch would not be able to be in until the first week of October. I wasn't happy but understood and was able to get a few of the other things we had ordered, delivered in September. (Still more than the original 4-6 weeks but we were understanding). We called back to see if we had a delivery date for the first week of October and we're told that it was delayed again and it would be the end of October. Now we were upset with the fact we've had to call several times to follow up (minimally be placed on hold for an hour to get someone to actually speak to us) and then to delay it again. We related we would like to speak to someone about cancelling if we were unable to get our furniture sooner since we had delayed a family gathering multiple times at this point because we didn't have furniture. The customer service told us they would place an urgent request for follow up with the warehouse to see us this was possible. Again, no follow up from them but we called back a few days later and were told our furniture is set for delivery for end of November! At this point we were clearly going to have to go elsewhere. We went into the location to cancel our order and we're met by the sales manager, Crystal, who was apologetic and tried to get us to keep our order by offering a discount but we declined. She said they would take care of the cancellation and we should be receiving our refund 7-10 business days later. We canceled oct 1, didn't receive anything so we called back customer service and they said 10-14 days. Okay. We waiting the full 14 days and nothing. We called back and they said that the order was cancelled but not fully processed so they hadn't even sent it to our credit card for the refund. They said they would sent a request to the store to make sure they cancelled and completed the process and have them call us. No call back of course and customer service told us they hadn't even cancelled everything on the order, only one item. So we went into the store today because no one answers the phone at the store, and we were told to ask to speak to a George who is the only one who can apparently cancel orders and clearly did not do it properly. We were met by Crystal again and this time she was completely rude and had an attitude with us when we tried to explain all the hassle and problems we've been going through in regards to this return. Instead of being apologetic and understanding she deflected and said it wasn't her job and she would leave a note for George to take care of it because he wasn't in today and he was backed up with issues like this. Well maybe this store should focus on the customers they have that spent thousands of dollars already instead of just trying to sell to people and not care when they won't get their furniture for months and months. We were extremely patient and understanding giving the situation and the lack of courtesy, respect, and concern was extremely disappointing. We won't be returning and we had plans to still purchase furniture as long as we had gotten this cancellation process completed timely, but obviously not anymore.
What a selection of very well displayed merchandise. No pressure atmosphere. Helpful associates providing excellent service. We will definitely be back for future purchases.
DO NOT ORDER FROM ASHLEYS RIGHT NOW. their service is atrocious. I ordered online in sept, it let me chose my delivery date of Sept 3rd. Didnt get it. They kept pushing the delivery date because the item wasn't in stock, if I had known it wasn't in stock i would have bought elsewhere. Every time I called the agent told me something different. Finally got it oct 3 and the rail was broken/missing pieces. Told me 7 days for replacement, never got it. Then told me 2 weeks and ill have it by the 16th of Oct, never got it. Now I call and they tell me THEY DONT HAVE THE PART UNTIL NOV 20TH. Are you kidding me? Horrible service, no one knows whats going on in that company and they don't refund so i advise DONT gamble your money right now. Oh and when you call cust serv expect to be on hold 1hr +.
Good choices and variety and pricing
We went to the one at wood field mall. David, the sales associate, was very polite and kind person and he tried to give us the best price he could. We appreciate it!!!
Bought a tv stand 5 weeks ago. Paid for assembly. Had it delivered this past Wednesday not assembled. Talked to a rep from the Schaumburg store said they would have someone out to assemble and would refund the assembly cost. Called customer service later in the day because no one called to confirm when guy was coming to assemble. Customer service said they would call within 24 hours - it’s 4 days later nothing. Would never buy anything from Ashley. My husband and children assembled it, but feel Ashley should credit me the assembly fee and a stipend for the inconvenience. Don’t be disappointed like we were. If they would have called and even gave me a bs excuse.....but nothing. Shame on you Ashley.
David took care of us. He was very kind. We were able to purchase nice dining set at reasonable price. Thank you for your help.
The sales person, David was very attentive, informative and kind. He was not overbearing or hovering but available when needed. I bought a couch and very pleased with the quality and price.
As far as I’m concerned they don’t even deserve one star. I have been told now 5 different delivery dates. Because of their calls and texts that the furniture will be delivered; I got rid of my furniture and my daughters bedroom in anticipation of receiving my new furniture. The original date it was supposed to be delivered was September 15th!!!! I get covid and backorders but to sit and tell me it’s coming 5x is unacceptable. My daughter has been sleeping on a cot for a month! Today we “received” her bedroom set....it was missing the mattress, bed rails, and drawers. So I make arrangements to be here for what????! An incomplete bedroom set? Whoever is running your logistics department needs to be fired. Your inventory management is horrendous. Worst experience ever....I can firmly say I will NEVER purchase furniture from Ashley ever again.
Seriously, run, don&'t walk away from this store. I&'m a patient person, I understand things don&'t always go as planned. That being said, in the beginning of July I ordered a kitchen table and chairs from this location. I was told that both would be available for delivery at the end of July. After having to actually go into the store because nobody works their customer service phones, I set a date for my table to get delivered but was told the chair was on back order until September. The table came, it was the wrong table, it was promptly exchanged for the right one. No big deal. In September, I reached out to make a delivery date for my chair. I was told it&'s delayed until October. Okay, one more month, it&'s fine.I reached out in October, told it was delayed until November and would be in then. I reached out today, October 16th, and was told it&'s on delay until December. See the trend here? Needless to say, I&'m pretty positive I will never be seeing my chair. I will be cancelling my order and ordering from a different company. The only saving grace of this experience has been the associate Johannah. She&'s the only way I have been able to communicate to the store and has been helpful.Edited: increased to 2 stars solely for Johannahs help in refunding my order and for working so hard with me. She&'s great!
By far the worst service I've ever had. order two sets of furniture on for a labor day special and still waiting for 4 couches and a fireplace with insert. you call them on hold for over an hr and hang up on you or say that a manager will call but they never do. got one peice yesterday that wasnt even supposed to be delivered and ofcourse came broken. I would never recommend or buy anything else from Ashley Furniture. customer service is a disgrace.
Thank you Ms. Kelsey Freidman. We came into the store to cancel our order due to unforeseen events. We had trouble getting things sorted out over the phone with corporate. So we stopped by the store and were promptly assisted by Kelsey. She even followed up with a phone call to let us know everything was processed.
The guy was so helpful and gave me details of the fabric details which helped me in my buying decision
Yes nice sellers ,recommended
A great buying experience in the Schaumburg store today.
We were helped by Kay Merris, she was outstanding, very patient and helpful. Made us feel very comfortable with our first purchase with Ashley HomeStore!
The sales staff was absolutely amazing today!! My boyfriend and I came in there for a Tail table and ended up buying a sectional a king size bed and the cocktail table!! I have loved Ashley furniture I bought my first couch in 2006 which we will be replacing with this new couch. The sale staff I was willing to answer every question that we had we are so happy with Ashley furniture thank you so much for providing an awesome product Thank you Gina Carlino
Amazing store ⭐️ Great attention⭐️ Awesome quality ⭐️ Nice decor⭐️ Incredible customer service ⭐️
David was my salesman and I said what I was looking for he showed me where & when I was ready David & I went over options. He was professional knowledge about the products Ashley’s carry’s. I will tell my friends & family about David & I feel he is a good representative of Ashley’s. As I get my new apartment in the retirement center set up I will return to buy more things. I was fortunate to meet him when I 1st walked in.
Update 10/8/2020: I’m trying to call customer service in regards to my shipment, and I have been waiting about 10 minutes nobody is picking up. I would give that zero stars this is unbelievable! My experience was awesome!!! We recently just moved to a new apartment and we were looking for a new sofa. Kiriaki helped so much and the process was fast and easy. I can’t wait till I receive my new couch, and I will update to share pictures and my experience with it!! Very excited!!! Thank you again!!
UPDATE TO MY ORIGINAL REVIEW I LEFT A WEEK AND A HALF AGO: I did as the person who responded to my review instructed me and I emailed them with my review and my information. I was told my account was being escalated and I would be hearing from someone. Well, I did hear from someone named Mary who is one of their escalation specialists. She emailed me last Thursday asking about delivery dates to which I responded with my availability. There were a couple emails back and forth discussing dates but she never gave me actual confirmation that I had set delivery dates. So, I followed up with Mary (pretty common trend of me having to take time out of my day to follow up with Ashley) on Monday to ask for confirmation of delivery dates. Mary responded on Monday saying I was scheduled for delivery on the 7th and I would be receiving a call or text from dispatch to schedule delivery times on Tuesday. I kept my phone close on Tuesday and answered every unknown number in the hopes it would be Ashley's dispatch calling to schedule my delivery time. At 5:30pm, I emailed Mary again and let her know I had not heard from anyone and asked if my furniture was still set to be delivered the next day because my boyfriend had to take the day off to accommodate the delivery. Mary responded that she would email the distribution center to see what was going on. The morning of the 7th, my scheduled delivery date comes and my boyfriend stays home from work and I receive a text from Ashley at 7:46am that my home furnishings are being delivered today. Needless to say I never received any furniture. I am not sure what is going on at Ashley and who is running that place because from a customer's perspective it seems as if no one is steering the ship. Every department I have worked with has failed me at this point. So you can say supply chain issue and blame covid because it's an easy get out of jail free card. But, there is a way bigger issue here and it appears to not be a pandemic issue but a management issue. I purchased a sectional sofa and sofa table back in June and paid in full at the time of purchase. I was told that there would be a delay due to covid which I completely understand. However, it is now 9/28 and I have not received an update on my $2k furniture purchase since 8/17. I called customer service twice last week and once the week before; each time waiting on hold for over 30 minutes to be told that part of my purchase was ready and that I would be called to setup a partial delivery date. I never received a call for delivery. I finally got mad last Thursday and asked to be escalated to a manager with no success and they couldn't schedule my partial delivery because the first available delivery date was more than a week out and they can't schedule out past a week (so how am I ever supposed to get scheduled?) the call center rep then told me she would have my sales rep at the local branch call me. Another call I never received. I understand covid has put a delay on furniture production but the lack of follow through, communication, and interest in taking care of your customers who gave you thousands of dollars months ago is embarrassing. At this point, I feel like Ashley has taken my money and ran. Ran to the next customer who is buying due to an advertised sale by Ashley with the promise of furniture they can't deliver. I have purchased all of my furniture for my house from Ashley over the years, I will seek a different company going forward.
Similar to other 1 star posts, I would not buy from Ashley during COVID-19. I have 2 separate orders (total $5k) and both are delayed 16 weeks. When purchased, I was told the my items would arrive between 4-6 weeks. I’ve called the delivery department on 5 separate occasions and each time was told the items would be ready for delivery the following week, but no items have been delivered. I have even tried emailing feedback@dsghome.com, but no response. Ashley furniture has left me no other choice, but to go into the store, cancel my order and move on to a competitor.
Where to start. I ordered my bed set in July and it still hasn't come in yet. They keep telling us dates but it never comes on time. In I am very disappointed.
Muy amables y sus precios son muy favorables. Lo recomendaré a mis amigos, pues tienen mucha variedad .
Worst place I have ever been to. No customer service. Placed an order 3 months ago and still havnt received my sofa set. I have been to their store atleast 3-4 times and all they do is write down my information and provide no update.
HORRIBLE customer service. Never answers their phone. No way to get in contact with them once they take payment about your order. Everytime you reach out to say the service was bad someone comments (see below) and pretend they care and want to make it better. But no one ever calls you back. Spent 3 hours on the phone back and forth getting sent to all different departments only to be told I can’t be helped. Do not waste your money. This store is a scam and you won’t get your furniture. At least not all unbroken
Easy experience, sales rep was happy to work with me and explore all options.
Crystal was very helpful and professional even when being dealing with customers who were unprofessional, or rude while we were processing my order.
That' was a great service, I recommend to my family and friends,,
Great selection!! Super affordable and easy to find what you need!
My salesperson, K, was quite pleasant and efficient when we went to purchase our sofa and loveseat. The communication I received stated that we would get an order status update each week via email. We received no such thing - only sales come-ons via email nearly daily. When, after 6 weeks, I called to inquire about the order status I waited 20 minutes before anyone answered and another 15 minutes while the person who finally answered said she was going to look up the order. After a total of 35 minutes on the phone I hung up.
I HAVE BEEN LOOKING FOR A SOFA A COUPLE WEEKS NOW. I FOUND A SOFA ONLINE THAT FIT MY NEEDS. I WENT TO THE SCHAUMBURG STORE TO TRY IT OUT, AND IT WAS PERFECT. I MET WITH KAY, TO WRITE UP THE PURCHASE..SHE IS A SWEETHEART. IF I NEED ANYTHING ELSE, I WILL ASK FOR HER. I'LL BE AXIOUSLY WAITING FOR MY DELIVERY..I KNOW EVERYONE IS DOING THEIR BEST WITH COVID SLOWING THINGS DOWN. THANKS KAY!!
We had such a good experience at this store! We went in looking for a sectional. The sales people were very helpful about answering our questions. In addition to checking on if something can be built a certain way. They weren’t too pushy either and kept their distance while we shopped. Already thinking about going back for a dining set!
Not my first time going to Ashley Furnitures! I always buy something just because they have a great service and furnitures! Will definitely go back :)
Ordered $3,000 in furniture and they failed to tell me that it would take 10 to 12 weeks for it to get delivered. I had an empty house for the first three weeks of living in my new house until I decided to drive to the Kenosha Ashley where I was able to take furniture home that day. I used a gift card at the schaumburg location that I had for $100 and when I asked them to cancel my order and refund me they said that they would mail me the gift card back instead of giving it that day to me. It has now been almost 2 months and I still have not gotten my gift card back terrible service and they NEVER answer the phones. I will not be purchasing from Ashley again.
Jane made the decision process very easy. She listened to what we liked and pointed us to the right direction. We can’t wait for our new pieces to arrive!
Very professional sales team. They helped us to choose a right bedroom set, get a better price and financing. Thank you for your great service!
First time at Ashley Homestore, In Schaumburg Illinois. My experience was very good. Ryan asked me how can I help you, I told him that I was looking for a Bedroom set , but I would like to look around, he just said, if you need my help let me know. What I like is that he give me my space and my time to look around he never push or rushed me to buy something, very professional, he help me and answer all my questions. I both a bedroom set two lamps and a beautiful mirror. I highly recommended Ashley Homestore and if you go to Schaumburg ask for Rayan he is going to take care of 100 % Bertha Ortega.
No hassle furniture shopping experience (thank you Kiriaki). Went to store on 9/19 looking for sofa options and were happy with the selections along with the pricing options. Used information to compare product and pricing against numerous other locations in the Schaumburg area, but went back to Ashley 3 hours later to complete our purchase. Yes the wait time for delivery of the furniture is longer than expected, but we saw the same delivery timelines quoted by other furniture providers as well.
So far we have positive experience with this furniture store. We went to the store to find new dining table and a few chairs. Lackey we found table that we liked and the sale person was very helpful outing everything together. We paid the full amount and waiting for the delivery next week. So fare we are ok with everything what they offers.
We were supposed to have furniture delivered today. Nobody showed up and nobody is answering the phones at the store or customer service telephone numbers. Cannot reach anyone from Ashley to resolve our issue
Kay was fabulous. No push sales approach. We even left and liked at other stores before returning to work out the purchase. Good furniture and great people are wining combination in my book
I ORDERED MY BEDROOM SET AND LIVING ROOM SET LAST JULY 31 UNTIL NOW I HAVE NOT RECEIVE IT THEY TOLD ME I SHOULD RECEIVE IT ON AUG OR EARLY SEPT. I'VE BEEN HAVING A HARD TIME CALLING THEM, THEY WONT ANSWER! I WILL NEVER EVER ORDER FROM ASHLEY ANYMORE! I ORDERED SOME OF MY FURNITURE FROM ROOM PLACE AND I RECEIVED THEM ON TIME AND THEY KEEP YOU POSTED VIA TEXT..
Our saleslady was awesome and down to earth. Really helped us by giving good and practical information. We have not bought furniture in close to 29/0 years. The financial choices are good. We will not have our furniture for a while due to Covid backup but we're not in a hurry. Definitely stop in for options, there's a good selection.
We were very impressed and happy with our experience with the store manager Crystal. On our first visit she walked around asking us if we were doing ok. Then on our second visit she spent so much time with us picking out the perfect couch for us. She had so much patience, was very friendly, and very knowledgeable about what furniture Ashley has to offer. We cannot thank you enough for your time Crystal. Thank you!
Find what you want online, book an appointment, see if you like it and buy it
Live in WI, visiting family in IL, and searching for new couch for a new home we just bought. Prices are great, Mary was amazing and even helped out getting an Ashley Home store in Janesville, WI to help us. Once it was realized they couldn't drop ship to Edgerton, WI. Totally fair, no problem with that. We needed an itemized list or a quote to match the sale when going to the Janesville store, albeit, they are different owners. When we came back a second time to request a quote or itemized list of pricing alsong with the discounts - they were extrely rude and flat our refused the first time. It took working with 3 different sales members to get an itemized list.... For pricing... It should never be that hard to find out how much you're paying. Janesville had a quote ready for me, went over all pricing, and kindly responded to my questions and extremely pleasant to work with. Also, I heard that a location around the chicagoland area closed and they aren't giving refunds so don't pay anything down, go for the 1 year same as cash so you don't get screwed over. Stop being rude to your customers and tell them how much your furniture costs.
Great assistance in choosing pieces. Delivery was excellent, safety bring a high priority.
My experience at Ashley’s was wonderful to say the least. Kay was very helpful and informative. She made my shopping experience so easy. I love shopping here!
We worked with David to purchase furniture for our new home. He was extremely helpful and professional, a few others helped us too and they were very kind. I would absolutely recommend the Ashley Furniture by Woodfield mall!
Everyone was really helpful and we found the perfect furniture for our living space with a great price 👍
Great experience, great sales team!
Absolutely THE WORST with customer phone service. Ive spent over 3 hrs trying to contact via phone to find out where my furniture I ordered is and they've had me ON HOLD and it's DISCONNECTED THREE TIMES!!! I KNOW NOW NOT TO USE THEM AGAIN
The Ashley’s Home Store in Schaumburg has the most kindest, non pressure associates I’ve ever worked with to buy furniture. We bought a beautiful front room set and are so excited to be getting finally, Not Ashley’s fault , but Covid-19 . The Management staff was very friendly and helped us not once but twice and were happy to help us . So we went back Sunday and bought a beautiful dining room set . Very satisfied customer Mr & Mrs Ash
Great service. Representative was having a hard time working her tablet which took a while, but in the end found a bedroom set that we absolutely love for a great price. They are low on stock so it’ll take a little to get the furniture but it’s getting delivered and put together for us giving us enough time to repaint our bedroom before we get the new bedroom set.
We love Ashley. Schaumburg location see Vinny. We always leave feeling great about our purchase.
Huge thanks to Johanna at the Woodfield/Schaumburg, IL location! This was the first time my wife and I went couch shopping and, to say the least, we were overwhelmed. Johanna guides us through the process and helped us to find the perfect fit! And all the furniture was such great quality!!!
Went on an hour before they closed and I didn’t feel rushed or bad when i finally made my decision at 7:55. They were super nice, welcoming, always saying hi and our salesman (joanna) was beyond nice and helpful!
The furniture is more durable,and prices are reasonable specially with good deals on every Holiday. Staff very Friendly. Today I finally purchase my Dining Room set. Extremely very happy and can’t wait to get my delivery. My salesman Vinny Herrera was very patient.
Leisurely shop at your own pace. No pressure. All the salespeople and staff are very knowledgeable, courteous, friendly and helpful. And they go the extra mile to get you the best possible deal at a great price. Also, the quality of their products is excellent. I highly recommend if you are on the market for new furniture for any room of you home. This is the place to come.
Kiriaki Merris is an incredible representative. She made sure I was completely taken care of. She did her best job to get me the best deal. Thank you Kay for a genuine and amazing customer service along with your patience and respect.
Went here to get a couch for the apartment. Mary was very helpful in guiding us to make our decision and check us out.
Joke, 0 stars if I could.......3 days now, no one is picking up the phone....30 min on hold hung up, 45 on hold with different dept and hang up. I'll be in there today to cancel my order
Worse experience I ever received dose not even deserve that 1 star! Everything started with the purchase! sales rep was not trained well, offered something that was not legible (12 month no intrest, was not true) that good I called the financial institute and figured it out! Second the manager at that store I believe his name is George is just it’s hard to describe, talks back to customer , rude and plus to all that was arguing with me! Waiting for my furniture already going in to the 4 month! Nobody follow up with you they don’t care as long as they made a sale! I just don’t know why store offering something that they can not provide the product I time manner! The only person was Johanna who tried to solve the issue! The management should reconsider to hire somebody knew for that store as a manager! Customers If you willing to purchase something from Ashley go to different location not the one in Schaumburg Illinois! But overall maybe I just have a bad experience but I would say Ashley is not the store anymore as it was before! Would recommend shopping somewhere else! Hard to reach someone and tell all my concerns!
Vinny was very helpful. Shopped online, comparing and researching for a week. Went to 5 stores to find a well crafted and reasonably priced bedroom set and make sure what we saw online was truly worth buying. Ashley was the winner. Best selection, quality, and price.
Didn't like anything and was very pricey.
The service I received was excellent and accommodating. I will definitely use Ashley again especially since are so many items I would purchase!
Our salesman was so fantastic, informative and helpful in our purchase. He bent over backwards to make our purchase smooth and pleasant. It is so wonderful to walk in to buy a big ticket item and get such great care.
BEWARE!!! do not buy furniture from here I have some furniture that came damaged and there is no way to get ahold of anybody other than to wait on hold for 3 hours you try emailing them you try going into the store you try calling every customer service and they don't call you back it's absolutely frustrating as heck. Then you finally get your replacement scheduled and they never show up what an aggravating mess.. my wife even took the day off of work for it and I will miss that pay they won't do anything give us anything off of our total for all the inconvenience they made us go through buyer beware do not shop here go to any other furniture store! (UPDATE: they respond saying to email them acting like they care but then they dont even answer the damn email or call WOW!)
I placed the order for my sectional on March 14th, explicitly telling the salesperson I was worried about it fitting within my apartment building as the doors are narrow and ceilings super low. I brought the dimensions of the doors/ceilings and was reassured several times it would fit. Delivery day comes two months later, not on the initial date set for March 29th, and - surprise, surprise - it doesn’t fit. I had to go through the process of getting an exchange, and I went into the store on May 22nd and ordered a new sectional. After calling several times and waiting on hold possibly for hours of my life, the delivery continues to be delayed with a “delivery date” two months out each time so it is impossible for them to even set it. It is now July 30th and I am told the estimated date of delivery is September 30th. At this point, I am just convinced this sectional is never coming and it will be HALF A YEAR, at the earliest, that I will ever see this thing that I have spent thousands on. I will say I am a very patient person, and I am very understanding that due to the current pandemic, there should most definitely be delays. I just feel that I have been duped, and I am frustrated that I was pointed to buy a sectional that knowingly wouldn’t fit and to exchange for another sectional when it was known it would not be delivered for months later. Another thing to note - If you pay $130 for “white glove” delivery they will only take it up to the 3rd floor, which is extremely convenient for someone that lives on the 4th floor. They will not tell you this at the store or will it be posted on their website. This was only told at the point of delivery and after talking on the phone with customer service that this is their policy. EDIT: It has now been 3 weeks since I’ve been contacted about an expedited delivery date which was set for today. AGAIN, it did not come. I called the delivery services number and was told it was scheduled to be delivered for today, but was never put into the system. This is just absurd.
I bought a bedroom set worth over $1700 from the Schaumburg, Il location in early June. A partial delivery was received about a month later, but only because I sat on hold on several occasions just to get a delivery date.My bed didn&'t arrive with that delivery, but I was told August 22. A few days before the bed was to be delivered I found out the new delivery date has changed to Sept. 23. My old bed was donated when I originally thought I was receiving it, so I am now sleeping on a mattress on the floor. The store had no problems cashing my payment within 24 hours of my purchase, but they can&'t seem to deliver my product. Good luck trying to get a hold of this store because you will sit on hold no less than 30 minutes each call. If it wasn&'t for the crazy cancellation fee for a purchase that wasn&'t even shipped I would have cancelled my order. I&'ve had bad shopping experiences before, but this is probably the worst.
My wife and I visited Ashley Home Store to look at furniture for our family room. Wajid Hussain was our salesperson. It was a pleasure working with him. He helped us in so many ways. We were able to select furniture for the family room as well as the living room. I would recommend Wajid very highly.
Johnny was great to work with!
Mary was very helpful and not pressure a person to buy now!
Great experience with Joanne. Everyone is so nice and friendly.
Joanna was amazing! So helpful, kind and friendly! They fulfilled my order on the spot.
I'd definitely recommend this particular store. Kay is awesome, We loved shopping with her. She knows stuff and helps you out ! Johanna was very helpful in sorting out the delivery issues. They were attentive even after selling us stuff, which most people are not. I'd go again.
Great customer service. Mary even stayed late as long as we left happy with our new bedroom set. God bless her.🙏🏽
Another fantastic sales experience with Kay at the Schaumburg Ashley HomeStore. We remembered each other when I purchased my bedroom set last year. No pressure, very helpful and patient. I found a beautiful dining room set. I am looking forward to hosting again, once the set arrives to my home. Thank you, Kay. You are a pleasure to work with!
The sales associate was fantastic. Great shopping experience. I would recommend friends.
Worst customer service (got disconnected multiple times), furnitures arrived with issues/defects and delayed delivery for almost 3 months. I’ve tried to be patient waited this long but it’s very frustrating when you waited so long only to received defective products! I will never buy from Ashley anymore.
If I could leave this place 0 stars I would. Do not EVERRR order from here. Worst customer service I have ever had. Nobody returns my calls, or answers my texts. They will give you an estimated date that sounds great and turn around and not tell you when its being delivered weeks after purchasing. They have now delayed my furniture over a month and told me it would be here by now and I received notice today that it will not be ready till OCTOBER... I understand COVID set back some orders, but dont give an estimated delivery that is 2.5 months off. This is absolutely ridiculous. Will never order from Ashley again.
I had sworn off this company years ago, but my daughter purchased a condo and I went into a store and made the poor decision to give it another try. I purchased a table and a chair and a half on 7/3/20. Was told they were in stock and could be delivered by mid July. I requested the last week of July. My daughter started receiving emails that listed delivery as late as 9/4. I called the customer service line and tried to reach the store repeatedly. WHY DOES NO ONE ANSWER THE PHONE???? It tells you to hold on and I have wasted HOURS on hold only to be disconnected or give up. I finally went into the store on 7/31 and was told the customer service manager, George was at lunch and would be back in 30 mins. I spoke to the sales manager, Crystal (?) who was also frustrated by angry customers who have to come in because NO ONE ANSWERS THE PHONE LINE. Customer service manager did not return and I was told he absolutely would call me. He has not. The table:Received an email of delivery for this am. Great, I thought. My daughter Facetimes me and the table is the WRONG FINISH. It is the dark color wood and I ordered the lighter color. Look up the item number - D594-42. It is NOT dark expresso wood. Therefore does not match her chairs. Since I bought it, she thought I made a mistake. I did not. NOT WHAT I ORDERED. Will require another visit to the store because no one answers the phone.Chair:Was told it was in stock. Now sales manager told me in store it could be OCTOBER! Again, no customer service at all.I will NEVER trust this company again.
Everyone was professional, the prices were reasonable, big selection. I was a little disappointed about the length of the delivery time. They said 8-12 weeks.
Sales person was very knowledgeable about Styles and trends , and helped guide us through our purchase.
i liked the product end the location
(Translated by Google) Excellent attention and advice when buying! Good prices and excellent quality! 100% recommended with excellent credit plans. It was a very good experience and Purchase. (Original) Excelente atención y asesoría a la hora de comprar! Buenos precios y excelente calidad! 100% recomendados con excelentes planes de crédito. Fue muy buena experiencia y Compra.
Always love coming here for our furniture. Great service, good prices, and a great selection!
TERRIBLE!!!!! If you want to save yourself the hassle of trying to work with people that have absolutely ZERO customer service skills, go somewhere else. Furniture is on backorder for 3 months with 5 different delivery dates. The management of this company and store location is ridiculous. I will NEVER be suggesting this store to anyone.
Kay was so helpful, along with the manager and we had an overall great experience here! Will definitely come back!
Delivery takes forever and in store marketers basically force you to buy their mattresses even if they know you’ll cancel it and pay cancelation fees.
Went in store and placed an order. Needed to make changes to the order and contacted the rep I worked with in-store directly. Rep was unresponsive and I never got any confirmation of anything getting done. Tried to call their number online and went to the automated system. Called to the automated system 4 times this morning and got hung up on ever time. Terrible follow up and customer service given that I've bought from them before and decided to do it again. Very disappointed in the lack of customer care.
UPDATE: Since we have yet to hear any type of resolution from your company, we plan to send all documentation to the Illinois Attorney General to conduct a formal investigation of Consumer Fraud. I encourage those of you who are going through the same situation, to do the same! AWFUL!!! Originally wrote a kind review since Crystal was kind to work with, but the delivery and communication aspects of this are seriously disturbing. We’ve been waiting for our bedroom set and couch for 2 months now.... with 3 new delivery dates since we originally ordered. Yes, Covid-19 has played a roll. But when going to the actual store to problem solve, they tell us one thing, then it never happens. Extremely frustrated and will NOT be recommending them to anyone I care about!!
UPDATE**Since we have yet to hear any type of resolution from your company, we plan to send all documentation to the States Attorney General to conduct a formal investigation of Consumer Fraud. I encourage those of you who are going through the same situation, to do the same! AWFUL!!! Originally wrote a kind review since Crystal was kind to work with, but the delivery and communication aspects of this are seriously disturbing. We've been waiting for our bedroom set and couch for 2 months now.... with 3 new delivery dates since we originally ordered. Yes, Covid-19 has played a roll. But when going to the actual store to problem solve, they tell us one thing, then it never happens. Extremely frustrated and will NOT be recommending them to anyone I care about!!
UPDATE: Since we have yet to hear any type of resolution from your company, we plan to send all documentation to the States Attorney General to conduct a formal investigation of Consumer Fraud. I encourage those of you who are going through the same situation, to do the same! AWFUL!!! Originally wrote a kind review since Crystal was kind to work with, but the delivery and communication aspects of this are seriously disturbing. We've been waiting for our bedroom set and couch for 2 months now.... with 3 new delivery dates since we originally ordered. Yes, Covid-19 has played a roll. But when going to the actual store to problem solve, they tell us one thing, then it never happens. Told us delivery again of July 28, now won’t receive anything until September 2nd. Extremely frustrated and will NOT be recommending them to anyone I care about!!
Had a terrible experience with Ashley. I ordered online and received a delivery date several weeks in the future. When the date came, my items did not arrive. I tried the provided website but the link I was given for the delivery did not work. I tried calling, but no one answered. I called two more times in the following days, but no one ever answered and I had to leave a message. I tried email customer support, but never received a response.After about a week I received a call saying my items had a new delivery date and that I would be given a 10% discount. When the new date came, my items did not arrive once again. I tried calling but no one answered. I opened a claim with the payment service to get my money back. After about 4 weeks my items finally arrived with no explanation. I am still waiting for my 10% discount, and I would also like the delivery service waived, as I paid for the premium delivery.I can understand things taking longer than usual with COVID, but I do not understand repeating missing dates and being unresponsive.
Worst customer service experience. We came in the store in June when they first opened back, which is on the 1st week of June. We found a sectional that we liked and placed an order. They told us that it would be delivered in 2 weeks. When we got home we realized that the sectional would be too big and needed to change a piece out, we called and they did the adjustments, great. The next day I got another call and now they said that it&'s backordered and can&'t make the delivery till Aug 5. I have received 3 text notification for an August 5 delivery. Fast forward to July 24, they sent me a text notification that delivery will now be in September. That would be 3 months. I have tried calling customer service and the store, no answer...it just keeps ringing or it puts you on hold and then it just cuts off. They keep using COVID as an excuse, I understand that there are delays, but to wait for 3 months for a sectional is not acceptable and to be able to talk or reach somebody is inexcusable.We are trying to cancel our order, if we ever get through to customer service. And would never make another mistake of purchasing here.
I went into the store and the prices were way over the top. Found better prices at Bob's Furniture and curly's Furniture. I mentioned this to the manager by the name of Aaron. He was rude and disrespectful.
Horrible service 3 months later and I still don't have my furniture and they refused to give me my full refund And every time you talk so they lie to you
Delivered not working chair,didn’t fix it,sent 5 emails, visited store 2 times,no result,no calls
Lot of furniture options
Very thankful and relieved that the Ashley homestore in Schaumburg is not only willing and able to help, but that they follow through and did not ignore my request for help, as an out-of-state homestore seemed to do. VERY helpful to get my order/exchange straightened out and even gave me a really good discount from what I can tell. And I very much appreciate that their store is by appointment only for everyone's safety. This store has restored my confidence in Ashley, as the out-of-state store had all but destroyed it. Thank you Schaumburg team!!
Very good selection. Staff was professional and very knowledgeable.
They were short staffed when we came in but still had a great experience with the super nice and patient people working there. The selection is amazing and could have spent the day just browsing!
I had a great experience at Ashley Home Store my sales associate Kay Merris was very helpful and did what she could to make sure I was satisfied with my store visit and happy with my purchased by going an extra mile.
Seriously something is so wrong w this store. We have been waiting over a month and half for our furniture. Been trying to call the store for several weeks since being informed our furniture won&'t be here until next month via text. The phone rings and rings and rings then someone answers and hangs up. Considering I am 8.5 months pregnant I am trying to avoid going out n to the store. My husband will be going to cancel our order. Awful mistake purchasing here.
The customer service was great - even when they had minimal staff. The selection was awesome and we had a positive experience buying our couches!
Wow! Fantastic service, couldn’t have had a better experience! This glorious visit could not have happened without the fabulous guidance of Mrs. Kay of Ashley Furniture Store in Schaumburg!
We recently worked with Kay Merris from Ashley. What a wonderful sales person. She was not pushy and took the time to show us the entertainment center we wanted. It was not in stock so we ordered it. The pricing was good. She was very knowledgeable. Can't wait to get it. Thank you Kay for all your help! We will definitely see you again when we need furniture.
I have been trying to reach someone at Ashley customer service for over 2 months regarding an online order. I have not received calls back or any help whatsoever. I cannot reach anyone at my local store via phone either. I am extremely disappointed in the lack of availability, follow-through, and overall customer service.
Kay was absolutely amazing! She was patient and honest which made my experience in the store enjoyable after a poor online experience. Truly a wonderful sales associate—highly recommended if shipping at this location!
We purchased a three piece sofa set for the basement and have received the recliner and two-seater fairly quickly after purchase about a month ago. But we were told the three-seater couch would arrive on the week of July 6th. After trying multiple times to call for an update we got ahold of the corporate office rep and they said it’s now pushed to deliver on the week of August 20th!!!! No heads up or update from the Schaumburg or corporate for this delay, and when I try calling the Schaumburg location I go on hold for 25mins and then when the line picks up they hang up. I’m very unsatisfied with the lack of communication on the matter and we still don’t know if/when the couch is suppose to arrive. I hope someone sees this post and contacts us.
The store itself was great. We had a wonderful sales person who was very kind to us. We found the perfect dining room table and were so excited to find out they could deliver it within a week. Fast forward to delivery day. We had two movers pull up and bring the table in. They rushed to set the table up and literally slammed it together in less than two minutes and tried to run out the door. I looked at the table and there was a large bubble under the table in the middle section. I ran out and knocked out the delivery drivers door and told him about it. He rolled his eyes at me and told me to keep the table (and that he noticed the bump when he put it together). He told me to call the store and request a new table. I figured it was as easy as that, I called and was told that I had to wait to officially have them enter the damaged table in the system because my account was on hold for 24 hours. I called back first thing Monday morning when they opened. I literally spent 6 hours of my day attempting to get a hold of them on the phone in order to request a new table since mine came damaged. I would be on hold for over 30 minutes and then it was as if someone answered and hung up. I attempted to call corporate but of course they refer you back to the store. It's very frustrating when you get a damaged table and attempt to resolve the issue and it's like you are trying to win a radio contest calling in. The customer service after you order an item is terrible. I will never purchase an item from this store again.
My wife and I recently visited our local Ashley’s because we have been on the hunt for a new couch. From the moment we walked in there was a nice vibe the employees did not seem miserable (compared to a different furniture store we visited prior) the music they were playing made you want to dance while shopping. We were welcomed when we walked in but not hovered over as we wandered. Wajid and Crystal were a great team. Wajid helped us from the beginning providing knowledge and answering our questions, then Crystal walked us through the simple process and we danced our way through the boring paperwork until finally placing the order for our couch. They were awesome, friendly, caring, and a couple of unicorn in the sense that genuine people are very rare these days. They are the reason my wife and will ever step foot in that Ashley’s again and if they are off that day we’ll come back.
Sales reps were very helpful and knowledgeable at the Schaumburg store Would recommended and would shop there again
The sales people, especially Wajid, were extremely helpful and patient with us. The delivery date is still far away, so we are anxious to receive our furniture.
Very professional service and excellent quality furniture.
Crystal was a pleasure to work with. She had a great attitude and personality as soon as we walked in the door. Great store as well.
Excellent service from the team. Very helpful and knowledgeable. Great help with the overall design. Go see Johanna. She was wonderful to work with.
Be sure to price match with their online store cause they up-charge at the store...
I've purchased quite a but from Ashley over the last few years and have not have a bad experience. I worked with Johanna today on my purchase of a dining set and she was very pleasant, knowledgeable, and answered every question with ease. I don't recall seeing her for my previous purchases, but I'm definitely looking to work with her again.
I spent over $2000 for a couch at Ashley last year. When the morons assembled it they didn't put all the screws in the legs, so a year later the legs ripped out from the plywood they use in their furniture. I called them three times and waited on hold for over an hour every time. I finally made an appointment to go in and they told me that due to Covid they can't resolve my issue. They can sell furniture, however, they can't honor their warranty's after their furniture breaks because of Covid??? My wife and I finally insisted on talking to a manager who asked us to send him some pictures, we subsequently followed up with him with no response. Then he finally responded a few weeks later and asked us to send the pictures again because apparently he deleted our email? Fast forward to today and I am spending $350 to have my couch repaired because it's far less than the cost of a new couch and I can't not have a couch anymore now that it's been over a month. BUYER BEWARE! Caveat Empor!! DO NOT buy furniture from this place. The quality is terrible, and the customer service is beyond atrocious. The executives for this company should be ashamed of themselves.
Still waiting on a delivery that was suppose to be here on June 27, 2020. Never answers their phones at store level or corporate level. Last delivery they knocked out 2 lines across my drive way and no one has bothered to contact me.!
We ordered furniture along with a mattress set. They told me it would be delivered by 6/4/2020. The day before delivery, we called and were told that all but the sofa would be delivered on 6/11/2020 instead. As the new date arrived, we again followed up only to be told that now it wouldn't be delivered until 6/29/2020 and now the sofa and ottoman will not be included. The following week we called to confirm delivery only to be told that our delivery date was pushed off until mid July. We cancelled our order and now have been waiting 3 weeks for them to refund my credit card. Now when I call, I have to wait more than 45 minutes for someone to assist me and then only to find out I am not talking to the store in Schaumburg IL but to some representative somewhere else in the US and they tell me I have to talk to the store to get my money back. How am I to do that when I cannot reach the store but some representative. I will never buy anything from them again. They do not stand behind their promise, product or believe in helping their customers. DO NOT SPEND YOUR MONEY AT A COMPANY THAT DON'T EVEN TAKE YOUR CALLS WHEN SOMETHING GOES WRONG. REALLY BAD BAD SERVICE!!!!
Hey good costumer service Vinny Herrera and all staff were every attentive
Excellent
We went to the Ashley HomeStore in Schaumburg. Our sales rep was Joanne. She was very professional, friendly. She helped us find exactly what we were looking for. She wasn’t overbearing. We went to 3 furniture stores before we went to Ashley home store. Finalized everything in a timely manner.
Wajid was wonderful! He showed us many options and was very knowledgeable. With his guidance and listening to our needs we found exactly what we needed. Everyone in the store was friendly and Crystal, the manager was delightful. Will definitely be back with any future furniture needs!
This has been the worst experience. I bought a bedroom set from the Schaumburg, IL store about a month ago and was never given information on delivery except for ASAP on the receipt. I waited on hold for over an hour to speak with someone on several occasions. I tried messaging on Facebook and sending an email. Nothing. I finally spoke to someone and found out the number entered by the store was incorrect. I was able to scheduled delivery for 7/2/20 during that call. I have now received a message stating delivery will be after 8/10/20 due to items on back order. I've donated all of my old furniture, so I now have a bare room. I waited on hold again, spoke to 2 different representatives and was given one yes on delivery and one no. It's safe to say I am not a happy customer. I understand things are delayed due to the pandemic, but this has been a terrible experience from the very beginning and I would never recommend this store. I would cancel this order in a heartbeat if it wasn't for the cancellation fee for an order that isn't even in stock.
Vinny was great. He was able to multi task while helping others and give me the attention I needed to find what I was looking for. He was knowledgable and guided me to the right products within my budget. Crystal took over during the check out process. She was AMAZING - explain what would be my best options and was able to schedule a complicated order with no issues. I was very impressed. Plus they were done quickly. Made my day!!
Vinny was great. He was able to multi task while helping others and give me the attention I needed to find what I was looking for. He was knowledgable and guided me to the right products within my budget. Crystal took over during the check out process. She was AMAZING - explain what would be my best options and was able to schedule a complicated order with no issues. I was very impressed. Plus they were done quickly. Made my day!!
If I could give zero stars I would. I purchased a couch about a year ago. I recently took a seat on it and the leg broke off and the frame cracked. After closer inspection I noticed only one screw was used on the leg when two should’ve been. Ashley was responsible for the installation, so of course I went back to them to tell me about the issue. They have told me that because of Covid they do not have the resources to support my request. So the lifetime guarantee on the frame is not valid any longer. Buyer beware! If they install your furniture and it isn’t done correctly, like mine was not, you are absolutely on the hook for the cost of repair. Now I will have to spend hundreds of dollars repairing this furniture, or have to replace it, because they will not live up to their end of the transaction which included the lifetime warranty. How are their financial inconveniences, i.e., corporate profits, more important than the integrity of the agreement between both parties. They have let this customer down, and they will no less let you down if you are in a similar situation. And do they think that their customers financial situation in this Covid environment happens to be better than theirs? Absolutely horrible organization! And yet they are still selling furniture knowing damn well they have no intention of honoring any warrantees to fix any furniture that is damaged because of their negligent installations.
We had a great experience at the Ashley Furniture store in Schaumburg with our sales rep Kay Merris. She was very helpful in our selection of a new sofa and loveseat.
Nice experience shopping! No pressure, but friendly when ready to place order. Knowledgeable sales. Will return for future purchases.
They are very friendly and patient and the furniture of good quality
Purchased furniture 3 weeks ago and was told it would be delivered early the next week. That date came and went with no furniture and no call. After calling the store, we were given another delivery date. That date also came and went with no furniture and no call. This happened two more times for a total of four delivery dates with no furniture and no call saying it would be delayed. Now, I have been on hold for an hour trying to get someone on the phone. This has been the most frustrating experience and this location has lost all future business from us. At this point, we just want to cancel and go elsewhere.
Nice selection. Pricing we got on the buy one get one half off was amazing.
Do not buy furniture from Ashley furniture. We have had so many issues with the furniture we bought. We didn&'t even have our couch for more than 2 weeks before the our back couch cushion started tearing at the seams. The bottom cushions zipper fell off and that seam also ripped a short time later. Our bedroom set already has a few chips in it. This furniture is cheaply made. Ashely pushed us to purchase the warranty on these items which we ended up doing because we were told they&'d cover rips, tears, stains, etc. but what they don&'t tell you is that there is another company you have to file the claim through and apparently they don&'t cover rips, tears, stains, etc. Ashelys sales team straight up lied to us. Now we&'re stuck with having to pay extra to repair the damage ourselves. We paid a lot of money for this furniture and are just so disappointed. Spend your money elsewhere! UPDATE: the store manager responded to my review and gave me the email address of someone to contact-her name is Brittany and she emailed me telling me someone would be in touch with me. They did call but ohhh my goodness-the person I spoke with couldn&'t be any less helpful. She accused me of not filing my claim when it happened (although I did) and then stated they had no record of my calls (again, untrue). This alone infuriated me because I did call, multiple times, and at the time of when the damage occurred. This just tells me that they not only do not keep accurate records but could clearly care less about their customers and their satisfaction. She also tried to blame me for my claim stating that they don&'t cover claims for wear-we had the furniture for TWO weeks when this happened. We hardly sat on the side where the rips happened! Don&'t tell me it&'s my fault-Ashely furniture manufactures cheap furniture and are unwilling to help their customers. I wish I had nicer things to say here people! My neighbors had bought from Ashely too and made me hopeful when they told me that Ashley replaced their damaged furniture and gave them a $500 credit. I&'m not sure how they pick and chose which customers get replacements and credits but clearly their entire system is flawed and unfair. I stand by my original review-do NOT buy from Ashely Furniture. They want your money, don&'t care about their customers, and manufacture poorly designed furniture.Third update: I have been in contact with a customer service representative for Ashely named Sharon Harris out of New Braunfels, TX. She said she would send us the couch cushion covers-not actual new cushions. I mean okay fine, I&'ll re stuff the cushion myself. Super annoying but whatever-I was just happy to get something. Well Sharon sent us the WRONG couch cushion. I called her to share this information with her and she has since IGNORED my messages. I have called every single day since June 28th to try and get a hold of her. I understand that working with unhappy customers probably sucks at times but to blatantly ignore my calls instead of trying to help resolve my issue (which,isn&'t that what you paid to do?) is beyond disrespectful. I ended up filing a complaint with the credit card company to dispute the charges. I am done paying for Ashley furniture.This entire process has been so draining and exhausting. All I wanted was new couch cushions for the shit quality they provided us. It would be nice if management could follow up but I&'m not holding my breath on that one. I amSide note-I have a family member who got furniture through VALUE CITY FURNITURE and when she had a minor issue they replaced her entire sectional at no charge to her. That is what customer service is SUPPOSED to do! I know where I&'m taking my business next time.
Very nice environment.I was well attended to and got value for money
I have never had such bad service in my life. I ordered a new bedroom set with a mattress on May 8, 2020. Since, I ended up with a queen bed frame, I needed a king, no mattress and no one available to talk to. I have been charged for everything and of course when you call the store or the sales department, no one can help because I ordered on line. So call the on line customer service number, good luck! I have called every day for over 3 weeks now and no one answers. You leave a message and they say they will call you back in 48 to 96 hours. That is a lie, I have not heard back from anyone. I have never been so frustrated in my life. I have no bed, need to sleep in my daughters bed and no one cares. WORST SERVICE EVER! I WILL NEVER ORDER FROM ASHLEY AGAIN NOR WILL I EVER RECOMMEND ANYONE TO BUY FROM THEM!
My sales agent, Crystal at the Schaumburg store was so helpful and knowledgable. No pressure and she found exactly what I was looking for
Great customer service.
Terrible customer service.
Do not buy furniture from Ashley furniture. We have had so many issues with the furniture we bought. We didn't even have our couch for more than 2 weeks before the our back couch cushion started tearing at the seams. The bottom cushions zipper fell off and that seam also ripped a short time later. Our bedroom set already has a few chips in it. This furniture is cheaply made. Ashely pushed us to purchase the warranty on these items which we ended up doing because we were told they'd cover rips, tears, stains, etc. but what they don't tell you is that there is another company you have to file the claim through and apparently they don't cover rips, tears, stains, etc. Ashelys sales team straight up lied to us. Now we're stuck with having to pay extra to repair the damage ourselves. We paid a lot of money for this furniture and are just so disappointed. Spend your money elsewhere!
Worst purchase ever made. Bought the whole Zardoni set worth of 1900$ Sofa, chaise, side tables and center table. The fabric for the sofa and chaise sheds, piles and the material is scratchy and uncomfortable. There is a tear in the chaise. Very poor quality. We are household of two. No kids and pets. As suggested by the sales representative during the purchase took the five year coverage premium protection plan from protect all company. Contacted them multiple times they claim they cannot help with this issue as the it is normal wear and tear they requested to contact Ashley customer careContacted the Ashely customer care over this issue. Customer care didn&'t provide any resolution. They make cheap furniture which doesn&'t last long and they claim that warranty doesn&'t cover normal wear and tear.
First time ever going into the store, sales person was very professional, didn't push any products, he showed us what we asked for.
This past weekend I purchased a couch and bed set and the process was so easy! Ashley had so much to pick from and Crystal was able to help us find exactly what we wanted and at a great price. She was patient, kind, and friendly throughout the entire process. Not everyone enjoys furniture shopping but Ashley HomeStore and Crystal made the process so much better!
Some cute furniture.
Was a great and quick process. During these weird times it was nice to be in and out.
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Great experience! I had been to four other furniture stores looking for a sofa but saw nothing I liked... Ashley had a couple different options I loved and the staff was friendly & helpful without being overbearing, which I appreciated!
Working with them was a nightmare. Said items were to be delivered and furniture wasn’t delivered 3 weeks in a row. I’ve never left a review till today but the service was so bad I had to warn people
TLDR; Willy is awesome and he made my whole buying experience easy and stress free.A couple of months ago, my boyfriend and I were moving into a bigger place and I finally convinced him that we needed a bigger sectional. I really hate going to stores with aggressive salesmen, so I looked online first to figure out exactly which couch I wanted before trying it out in person. When I went to the Ashley store that was closer to my apartment in the city, they didn&'t have the exact couch I wanted on the floor. After doing a quick look around, I decided that I&'d risk it and still buy the one I saw online. The people who helped me were nice and straightforward, but I did think the manager was a bit pushy about the protection plan. The next day when I was at work, I called the Ashley in Schaumburg to see if they had the couch I had ordered on display at their store. Since they did, my coworkers and I went during lunch to go check it out. Immediately upon entry to the store, we were greeted by an enthusiastic employee named Willy. I explained to him that I had already purchased a couch from another location and I just wanted to feel it out in person. He joked with us as he led us to the couch and then told us to let him know if we had any questions or needed anything. When I realized that the chaise was too short, I went and asked Willy if he could recommend something similar in the store. He was extremely informative and patient as we sat and laid on each couch, and he let me figure out which one felt best for me.I finally decided on a couch but had forgotten my wallet, so I had to return after work. As someone who is extremely indecisive, I began to worry that the width of the new couch wouldn&'t be long enough to fit the ottoman I wanted. When I returned to the store after work, I voiced this to Willy, who stayed late just to wait for me, and he helped me compare measurements between the 3 and 4-piece sectionals. I finally decided to go with the larger one, without any pressure or comments from Willy to do so, and he helped me switch the order while keeping the same delivery date. Of course I then began to worry if the 4-piece was going to be too big for my new place, but Willy assured me that if I changed my mind I could always return the one piece. This made me feel better about the purchase because I wouldn&'t be stuck with the extra piece if the couch was too big. I really appreciated his patience with me and my indecisiveness, and he made the buying experience so much easier for me. I hope he&'s doing well in these hard times because he truly was a really nice guy who was really good at his job.Pictured: The couch I finally settled on (I ultimately went with the 3-piece)
Elizabeth RITZ CODE, ragdoll, here, Ritzy, Both All Those Buses in nearby, not NEW, HEATed, Closed transparent 🚪 BUSES Grand Trolley I. D. O. T. kiosks!!!!!!
Very unprofessional. You will be waiting weeks until they deliver the correct item.
What A JOKE!!!!!! i called to make a claim for my furniture CL-401939. I was told to send pictures into the email address they provided which i did on Feb 27TH. I called back on March 12th to ask the status only to be told they need more pictures. I called today to follow up today on March 23rd after being told i would hear back from them within 24-48hrs. I got a lady that told me that they rips and tears in my furniture are not covered. I looked back on my brochure they gave me when i purchased the furniture and it clearly states rips, Tears are covered. • Stains – human and pet bodily fluids, and dye transfer• Water or beverage marks or rings• Rips, tears, punctures, burns and singe marks• Scratches and gouges that penetrate the finish of wood, metal and hard surfaces• Chipping or breakage of glass or mirrors Loss of silvering on mirrors Checking, cracking, bubbling and peeling of the finish on case goods or lifting of veneers. I have purchased furniture from Ashley for the past 11 years with never complain or filled one warranty claim. It truly is a shame. Really did love they furniture style and sales staff. But after no response or any type of help in this matter. NEVER AGAIN!!!!
Bought a sectional and when they were supposed to deliver, called to reschedule. This was 12/31/19. I already made plans and they cancelled last minute. When the delivery actually happened they took 7 hours. I was tracking the progress of delivery and it said they are coming in 20 mins- this was at 9am. They showed up at 3pm. I was stuck waiting for them the whole day. When I was contacting the store they said they have absolutely no way of contacting the driver and therefore have no idea when they will approximately deliver, it could take to the end of the day, which pretty much happened. When the delivery guys finally came, they broke my front door. I`ve filed a complaint with the BBB and Ashley replied they "will contact the customer" and that never happened. So here I am, totally ruined my plans for 2 days and with a broken door, which they have no responsibility of addressing. Needless to say we will go somewhere else for next shopping.
Great service.
Purchased a lift-top coffee table from this Schaumburg location and we were very satisfied. Kay was especially helpful and very informative. She made the process as easy as possible and had us in and out.
Great experience. Kay was so helpful and personable... Can't wait for our new kitchen table to be delivered!
They had exactly what I wanted. Johanna was very helpful with all my questions. Great prices and various purchasing options. I’ll definitely go back!
Will and crystal are amazing! They were so helpful, we could not be happier with our experience!
Our sales person was very helpful but not pushy. They had a good selection of the furniture we were looking for. Reasonable prices what we bought was in stock and delivery will be in under 1 week. Can't ask for more.
Sales reps were very helpful and knowledgeable at the Schaumburg store Would recommended and would shop there again
Dan made it very easy. No pressure. Also he answered ever question. Thank you.
Greg the store manager and my salesperson Kay are fantastic! This was my second time purchasing with them. It was a pleasure both times! Very pleasant and helpful! I will continue to go see them for any of my furniture needs!
Sales person was very knowledgeable about the purchase and explained the benefits of how the bed would enhance our sleeping experience.
I purchased a couch and loveseat, table and chairs, and a bedroom set from this location. The staff was very professional and courteous and helpful finding things I liked that fit my budget. No pressure on the sale and they even helped bring the price down as much as possible with discounts. Would certainly buy again! Thanks!
Wajid was great. He helped me find a couch that fit both my girlfriend’s and my preferences. And it took all of 5 minutes. Thanks Wajid and I’ll definitely be back.
Friendly customer service. Well informed. Works well with your needs.
Joanna helped us find what we were looking for, and was very helpful. Highly recommend seeing her at Ashley in Schaumburg.
First of all this is not about store performace but Ashley Mid South Delivery Dispatch and Custumer Relations EMPLOYEES. Please do not count on reasonable scheduling of your delivery. It is warehouse way or you walk the highway. They will not even give you approximate part of the day ( morning/afternoon ) before 24 - 48 hours prior to. You will need to take off from work on the spare of the moment if you are capable of doing that. Warehouse employees will hang up on you if you are trying to reason with them. Costumer service and the headquarters have no influence over delivery dispatch or warehouse? Because of that I would advise to shop somewhere else.
Great Customer Service, friendly and very helpful
Had such a great experience at this store! Our salesman Wajid Hussain was extremely helpful in helping me choose the right pieces and suggesting options, etc. I look forward to coming back and choosing pieces for other rooms in my house!
Kay is literally the best salesperson! She’s kind, funny, and actually listens to what you are looking for! I’m quite picky, (or as she put it, “I know what I want”) she was super friendly and seemed to really enjoy her job. It’s refreshing to see that! I went in thinking I only wanted to spend around $800 on a sofa, but ended up spending a bit more. She made the entire process smooth! Highly recommend you talk to Kay for your furniture needs! Picture attached is the sofa I fell in love with!
I would like to give them "zero" star if I can. My first and last time buying from Ashley furniture. Very low quality on the items and customer services as well. I purchased a bedroom set on February 14, 2020They scheduled me for delivery on February 25th. The Set came on that day but the headboard and chest was broken. They took it back. Rescheduled me for the next week. Next week they sent me only rail for the bed. I called the customer service and the lady yelled at me on the phone. !!!!The next day I need to call them and reschedule what ever I need because no one in keep in touch with me. Again, we schedule for the next week, and they only brought a chest which one of the door is rubbing. We called customer service again and they told me that i need to reschedule for the technician. He needs to come and see and if something he can fix it otherwise they will take it back and reschedule me for the next delivery which is March 10th. I call them everyday for the bed which I still didn't receiveI hate calling them because they are really mean. No body called me back and informed. I have been told that I'm going to receive my bed today which is March 5thNow I called them to make sure what time will the delivery come. Guess what they said?I have not scheduled anything for today. They will put me on the system for the next available delivery date which is on March 10th!!!!!!!Its again My FIRST and LAST time buying from ASHLEY!!!!!!!!!!!!!!!!!!!!
Went to Ashley home store in Schaumburg to look around not sure what furniture I wanted. Vic Tricase our sales Professional provided me with great service. Vic helped me choose the furniture I wanted and made the process of puchasing my furniture so easy. I am very happy to have Vic as my salesperson I will recommend Ashley furniture and Vic Tricase to my friends and family.
Awesome service! Joanna was super patient with us, she is not a "pushy" sales person but waited and explained all we needed to know.
Salespeople were awesome. They were understanding and patient.
Bought a Sofa in July 2019, and the cushions went bad in 6 months after normal usage... raised a service request and they said its 'wear and tear'. How can a new sofa go so bad in 6 months. Amazing service (Sense the sarcasm)!!
Bought a Sofa in July 2019, and the cushions went bad in 6 months after normal usage... raised a service request and they said its 'wear and tear'. How can a new sofa go so bad in 6 months. Amazing service (Sense the sarcasm)!!
Price was good service was pleasant and for a sales commission Buisness never felt pressure or put off. Not the first time buying at Ashley and it won’t be the last I’m sure
I have no words to explain the experience so unpleasant that we are having with this furniture my husband and I ... it was supposed to be a pleasant experience but it has been the worst experience in my whole life. It is my first time shopping with Ashley and obviously also the last one .. I am personally very disappointed, sad and regretful of the decision I made to go to this furniture store. and for the inconvenience that it’s causing to my family and me.. the service is very poor and all of them are very unprofessional including the manager. I am very very very frustrated and disappointed. I ended up canceling my chair that I got with my sofa chaise. I’m living a nightmare very very unhappy.. I should of listen to my friend and go to Bobs furniture, where everyone is very professional. They provide an excellent service and deliver the next day .
We were not pressured able to walk around without someone hovering. When we were ready to purchase it was very smooth.
have had positive purchasing experience with Steve, Sales. trys hard to meet your needs.
Our salesman Willie was amazing. Put no pressure on us to make a decision, didn't stalk us around the store. Answered every question we had, was personable and made the decision to make a purchase even easier.
Excelente atención y amabilidad y satisfecha de haber hecho mi compra en este lugar.. lo recomiendo al 100
Very good customer service and great deals!
Not to good selection. Everything almost same design. Nothing fancy. Popular.
I purchased a couch and love seat from this store 1/13/2019. What a mistake that was. With in a month of delivery they had to come out and replace the cushions and fix the arm on the love seat. Furniture is completely garbage. Now on 2/8/20. The back frame is starting to warp. I called in because I also purchased the 5 yrs protection plan and to find out the frame isn&'t covered by the plan. Even though the sales rep lead us to believe it would be. After hours on the phone getting the run aroun, and being bounced from the warranty provider and Ashley customer service, they stated it was up to the store. So I called the store, after talking to a rep on the floor I was able to speak to Greg Manhoff. The store manger basically rd me my issue wasn&'t important and that customers in the store come before me. I stated I would wait on hold while he looks up the acct instead of waiting for a call back. The manger refused to let me wait at first. Then told me that the customers in store are more important then I was. I thank stated I would come to the store then and talk. And he said I couldn&'t do that.. sounds like a manger scared to do his job. I have mad multiple cals to the store the same day and now the store manager is magically unavailable, now and h is throwing his store reps in to be his answering system. Piss poor manager. Do not!!! Do not purchase from this store under any circumstances. They will sell you cheap furniture they they do not stand behind and will sell younpipendreams of a warranty that dosnt even work. I rather deal with a shady used car salesman then deal with them. Over 2 hrs on hold waiting for this chicken store manager to do his job and fix this issue. I have submitted a BBB complaint, and have emailed the CEO <a href="mailto:Todd_wanek@ashleyfurniture.com">Todd_wanek@ashleyfurnitu…</a> and the Vp at <a href="mailto:Al_malcki@ashleyfurniture.com">Al_malcki@ashleyfurnitur…</a> We will see. Whay happens.Save your self the time and get better quality furniture and customer service at Art Van or Big lots. Buyer Beware!!!!!!!!!!!!!!!!!!
I had a wonderful experience with Ms. Kay M. She was very helpful with my purchase. She was so kind and fun too!! I’ll definitely go see her for my next purchase. She’s awesome!
We love our new sectional. The service was great and the delivery set up was earlier then expected.
Our salesperson Wajid was great! Very helpful and informative on helping select our new sectional couch and media center console. Whole experience was stress free!
Quality furniture and prompt exceptional customer service from Joanna and Greg. Would definitely recommend others to visit this store.
Absolutely fantastic staff. I worked with a rep named Kay who was literally the sweetest lady I've ever met. She was very professional and so much fun to do business with. I had the opportunity to speak with the store manager, Greg, who was also just as great. They were able to help me configure something that would fit my budget and now that I have had my furniture delivered, I will never look back to another store. If you want bang for your buck as a consumer and a great experience, come to this store.
I was contacted by Ashley to confirm the delivery date of 12/28th. I confirmed and a few days later, exactly 1 day before the delivery I received a call stating that they won`t be able to make the delivery on the 28th and gave me a date after new year. I had already invited guests over, and now I had to cancel because of that. I also had cleared my calendar so I can be present for the scheduled delivery date of 28th, changed all my plans for nothing. This was a big inconvenience. I also had to cancel the invitations to my guests and they had confirmed with me and were going to have to change their plan last minute for New Year`s Eve, when there are hardly any places left to accommodate a last minute change of plans. This puts me in a bad spot in front of my friends too. Not only a matter of causing an inconvenience to myself and my family. The second delivery was also far from smooth. They gave us a window of 3h and I was messaged a tracking link of the delivery vehicle. On the tracking it said we were the first stop. Then as I was tracking it periodically it appeared that the vehicle was at its final stops and ours was the first one. To which I was very surprised and start calling the store. No one seemed to have any connection with the driver and they told me they had no way of finding out. Eventually, as my delivery window completely expired I called again and I was told that my furniture was loaded to another truck and was going to arrive within another 3h from now. We were invited to kids birthday party that day, to which we had RSVP months ago and at that moment it became clear that Ashley are ruining another weekend of ours. This was just so humiliating. The worst part was that no one even cared. When I called they had the audacity to tell me they even did not have a way of connecting with the driver of the truck. I find this ridiculous. So they basically wasted our whole day. Upon delivery the guys broke our door. They quickly attached it afterwards, but now it does not feel the same and the lock is a lot harder to lock. I will probably have to pay for repairs. It`s just such a horrible experience. I am utterly dissatisfied.
5 Star customer service. Kay and Greg were phenomenal to work with. If anyone needs furniture please ask for them you will not be disappointed. The amount of time, work and effort these two put in to make sure we were more than satisfied with our purchase was amazing. They are definitely not the typical pushy sales worker that make you spend thousands of dollars. They actually helped us make practical decisions and saved us a ton of money. 2.5 Star customer service (corporate office) I was told and sent a confirmation email that part of my purchase will be delivered today, and when it did not come as scheduled I tried tracking my order and it said it could not be located. I called the corporate office and asked what happened and they could not give me a proper answer. They said that everything should be delivered the next day but we were not notified and had to miss a full day of work. When I asked when the rest of my purchase will come they said they were not sure and that they would call me back and yet to receive one.
BEWARE!!! This is easily one of the worst and most unprofessional consumer experiences I have ever had. I do not recommend working with this company in any way, shape, or form. Multiple sub-par customer service experiences regarding the same transaction. Please keep in mind that the below are facts, no opinions or bias included. To list a few (unfortunately not all) or my experiences while buying a couch with Ashley Furniture. 1) I bought a couch at the beginning of November. The furniture wasn't delivered until the end of January! 2) In-store sales rep told me he was, "too busy for [me]". 3) Manager said he would scheduled delivery for January 9. When I called to confirm, I was told there was no record at all of a delivery for me. 4) When I called for customer service because I needed help getting the situation under control, I got passed around from representative to representative. 5) When I received a delivery, I RECEIVED HALF OF MY COUCH 2 months after I purchased it! 6) No one bothered to call me to let me know they were delivering the last half of my couch! Thank goodness I happened to be home. Otherwise who knows how much longer I wouldn't had only half of a couch.
I DO NOT RECOMMEND working with this company in any way, shape, or form. This easily has been one of the worst and most unprofessional consumer experiences I have ever had. Multiple sub-par customer service experiences regarding the same transaction. Please keep in mind that the below are facts, no opinions or bias included. To list a few (unfortunately not all) or my experiences while buying a couch with Ashley Furniture. 1) I bought a couch at the beginning of November. The furniture wasn't delivered until the end of January! 2) In-store sales rep told me he was, "too busy for [me]". 3) Manager said he would scheduled delivery for January 9. When I called to confirm, I was told there was no record at all of a delivery for me. 4) When I called for customer service because I needed help getting the situation under control, I got passed around from representative to representative. 5) When I received a delivery, I RECEIVED HALF OF MY COUCH 2 months after I purchased it! 6) No one bothered to call me to let me know they were delivering the last half of my couch! Thank goodness I happened to be home. Otherwise who knows how much longer I wouldn't had only half of a couch.
Horrible customer service. Sales people didnt care as soon as we said we want to buy just an ottoman. We asked about specific ottoman and they asked us to look around, didnt ask about size, color, type. We asked about online delivery and return, they said online store and this store is different but didnt care to explain. Just overall sales customer experience was horrible. Will not go back again.
Everything from purchasing to delivery was perfect BUT Terrible quality sofas. Cushion is completely gone in the middle after only two months of rare use. We barely used this sofa and $1500 is now garbage. They won’t even talk to you about cushion and told us it’s “normal wear and tear”. Take your business somewhere else. DO NOT WASTE YOUR MONEY!
Nice place and stuff
Hi , just purchased a bedroom set on 1/18/20 very disappointed when the bedroom set was delivered there was missing parts now have to wait 3 weeks for hardware to be delivered ,also the headlamp on headboard is chipped .The delivery guy didn’t want to take the boxes that the furniture came in .I had to call customer service so they could come and pick it up.Dont think I will be shopping at Ashley’s furniture again.
Joanna was very helpful, and, even though the store was having computer issues, she made sure to get my purchase taken of.
Friendly staff but did hover when I was shopping. Nice furniture and I did end up buying a beautiful piece.
My experience was amazing, the store is huge and there's so many selections to choose from. Our salesman what's a gem, he had a great sense of humor, made us feel right at home and comfortable, was very knowledgeable and professional. I never felt pressured in fact he was very helpful with suggestions and explaining the process. I love this place and we'll definitely come back and also recommend it to my friends. Thank you so much Ashley furniture for making my home a more beautiful place to live, and by the way, my granddaughter who was shopping with us, her name is Ashley also so I felt that this was meant to be.
Loved my experience with Kay at the Schaumburg store. She was kind, helpful and knew just how to sell without seeming pushy. The store was beautiful and they had good prices.
Good experience. Someone greeted us at the door and let us know about current promotions and where items we were looking at were located but then left us alone to browse. After we paused at an item for a few mins some stopped by to answer our questions.
Very friendly and great customer service.
I ordered furniture last week that was delivered last night. My delivery window was 3:15-6:15. At 8:18pm I received a text that they&'d be arriving in 10 minutes. Luckily, shortly before the end of the delivery window I checked and was able to track where the furniture was. I did not receive any communication at all that my furniture delivery was going to be delayed by two hours. A simple text or a phone call earlier in the evening would&'ve been appreciated and let me know that my furniture delivery was going to be delayed by hours. Then I wouldn&'t have to cancel plans because of it. It is really disappointing that there is an a better system in place to ensure the delivery isn&'t delayed by many hours.The men that delivered my furniture were amazing. They were very polite, handled everything with care, and assembled my furniture perfectly. I know it is not their fault that they were potentially overbooked for the day, but for my furniture to be delivered two hours late and to be told they still had three deliveries after me (it was 9:30pm) is very disappointing. I highly recommend improving communication or process around delayed deliveries, especially when it&'s later in the evening.
Nice store.
If i could give this place no stars i would. I went in here a few weeks ago to buy a new mattress, i usually buy from a mattress store but thought id give ashley a try. BIG MISTAKE!!! Right off the bat the sales people were incredibly pushy but i get it. After talking to the self proclaimed "mattress doctor" we went home and decided to think about it. We went back a few days later and purchased a bed for $2800, on our first visit the sales person told us that we had 30 days to make a return so when we finally went back to make the purchase we felt safe in making the purchase because if we didnt like it we could simply exchange it for another. Well our bed was delivered on Sat (3 days ago) WORST SLEEP OF MY LIFE!!! the bed was so uncomfortable. we decided to give it another try. After the second night my wife and i woke up in so much pain that we immediately called and told them we wanted to exchange it...SURPRISE!!! you cant exchange it. Now im stuck with a horrible bed that WAS NOT CHEAP!!! the people at the store dont seem to care. Had i not been given erroneous information i would have NEVER bought this bed. take my advise buy a bed from a mattress place, if you are not 100% satisfied you can take it back. The last 3 nights have been miserable and i am scared to go to bed because it hurts so bad. I dont have another $2800 to buy another bed so im stuck. over the past 7 years i have spent close to $10k at the place. Never again!
Terrible delivery experience and I still don’t have my product. Originally told I’d have it on the 22nd, but they didn’t have the product so they said the the 29th. After taking a second day off work, they said they still won’t be able to deliver it and now they are saying mid January without even a date. I don’t have a bed to sleep on because this company can’t do anything properly.
Items were delivered incomplete and were not able to be assembled. Then the date when missing pieces were to come in kept changing. The furniture gave off a awful odor that lasted for weeks. Would not recommend.
My daughter and I worked with Falasten and Ryan on a new couch about a week ago. They got us an amazing deal on the couch and I have been in love with it since it was delivered. Their delivery team was also kind and helpful, they even had helpful suggestions for adjusting our layout so it suited our space efficiently.
Don't give them any of your information. They will sell/give it away. When I ordered my couch I gave them a bogus last name with my real phone number. When I started receiving spam phone calls and they asked for Mike "Blank" I can correspond the last name to the store I used it at. I just filed a complaint with the "BBB"
Thank you Vic Tricase. You’re amazing 🇮🇹
Worst ever decision to choose Ashley Home Store at Schaumburg, IL. I bought the dine-in table on 11/25, made full payment to receive the delivery by 3rd Dec only to know that the legs of my table were wrong. The delivery guys mislead me saying that accept the order for now we will change the legs in couple of days. Later got to know that I was scammed by them. Then started following up one after another with customer services who use to keep us on hold for nearly an hour and never resolved our issue. My wife went to the store and met with the store manager Linda who told us to expect the delivery of new table with right legs by Sunday 12/8 so when after waiting on Sunday when i went to the store to see whats going on as I was expecting the delivery of the right table, i got to know that no body knows whats going on with my issue. They said that besides Linda no body can even refund the money as i wanted to call off my purchase. Then again, my wife went at the store on Monday 12/9 and was told the same thing. This has become a serious case of mental harassment for me and my family. I really regret my decision to go at Ashley. I work extremely hard to earn every penny that I spend and frustrating me and my family like this will surely be escalated throughout the legal system for sure. I here urge all those hard working people who work day in and day out to buy some good furniture for their houses, TO NOT TO STEP INTO ASHLEY STORE AT SCHAUMBURG, IL at all.
I would love to give this store 0. We got incomplete dinning set and delivery guys did not take with them though we forced them to take the whole order but instead they told that they will be back in two days with correct piece and we will receive a call from Ashley which we never got. I had to personally go to the store to fix the problem. The customer service representative Linda told me that i will get delivery on Sunday, I waited the whole day but we did not get our order and customer service dept was closed due to Sunday so again my husband had to go to store to find out about delivery and on of the representative in store told my husband that we will get it today which is on Monday but he also suggest to call customer service to confirm because that guy couldn’t confirm so like if you can’t do your job proper than what are you there for. Since morning i am trying to get a hold of representative since morning 9am but every time after 15 min of hold the phone gets disconnected. I am just so frustrated with the service. I am literally regretting that why did we step in to this store. This is the first time we bought our furniture from Ashley and of course its our last time now. I literally want my money back because we do not know when we will get our item. It looks like once you paid the money they don’t care after that. Horrible service from Ashley. Finally at 12:30 pm I could get a hold of customer service representative and he told me that there is no delivery set for today. So Linda and another representative at Schaumburg store gave us the false details. This is a complete harassment and i am going to take this matter at top level.
We bought a couch and ottoman from here back in March. The reason they are even getting 2 stars is because the service we were provided that evening while buying our furniture was good. It&'s the aftEr math that regulates in this review. Our ottoman is literally DEFORMED and it&'s happening to our couch now too. The ottoman CAME LIKE THIS and they told me it was because it was wrapped and would eventually form back. Not even a year with the furniture and this happens? That isn&'t even the most frustrating part. We&'ve been calling for the past two weeks almost 3 now and NO ONE is getting back to us. We are getting the run around saying someone will come and look at the furniture and fix this. Yet here we are. We spent a good amount of money and basically feel like we have AWFUL furniture. We will never be going here again. I am so disappointed. This was our first experience buying furniture for our first home.
My husband and I had a very good experience with the team in Ashley schaumburg. Kay, Joanna and manager Paul were very friendly and helpful. I definitely reccomend this place 😊
This was a great place to shop. Great deals and Kyle was very helpful he answered all my questions and felt I was getting the best deal.
Great friendly service
Kyle was waiting outside taking our door busters orders!!!! Amazing customer service! Happy Thanksgiving!!!
Ashley Schaumburg and Kay the sales associate are the best! I feel so relieved to finally have a fully furnished family room just in time for the holidays. I could not be happier with my purchase.
This was the worst experience me and my husband had when my living room was delivered guys who did not speak English they drop my pillows outside while it was drizzling and told us to just stand it on the wall till it dries then told us he can't set the tables up as we were the last stop and they were tired I called where I bought it at 905 Perimeter Dr, Schaumburg, IL 60173 and the lady told me all I can do is notate it I said yes as you got my money and you don't care I asked for a manager she said in a meeting will cal me back. NO MORE ASHLEY FURNITURE FOR US WE DONE.
Falastin and Kyle are awesome to work with! They helped us get our new sectional and bed set. They also have nice sales going on for the holidays!
These guys were great!! Ryan & Kyle we’re quick and worked within my budget. Thanks for everything, we can’t wait to get our stuff!
The worst customer service ever. Stupid customer representatives
Ashley Home Store in Schaumburg has one of the worst customer services. I would like to to buy Darcy Armchair which is listed $279.00 on the website. But, sales person charged me $359.00 and I mentioned website price. He, then, left and send a lady to talk to me. He did not care to look the website price and was so mean. I was told that delivery date is within a mont and pick up option is also a month which does not make sense. I think that sales people at Ashley stores do not really care for customer satisfaction because they think that they are big store and they are in everywhere. I will never go there again.
My boyfriend and I came to Ashley’s as we just moved in to a new place and needed a couple of big furniture pieces. We had checked out a couple other stores but had bad customer service experiences, so we decided to come here. This couldn’t have been a better decision. The customer service here was INCREDIBLE. I have never had a better experience in any other store before. Our expectations were not very high prior to coming in but can I just say WOW. The employees here made everything so easy for us. Falastin (in sales) was amazing, she was extremely patient with us and accompanied to our needs very professionally. Doug was also great as he helped with our finances, he made sure to help us in every way he could. He was very genuine and went above and beyond. The employees were so personable it’s like we had known them for years. It was very obvious that the staff actually cared about your needs and wanted you to have the very best service/product that fit your specific needs. Overall, we left the store feeling really great. We couldn’t have had a better experience making our first big furniture purchase and we will always remember the amazing customer service we received here!
Great experience shopping here. I have been a customer for 4 years now and I get excellent service every time. This time we went for a sectional and Marcel and Kyle helped us find the right one for our house. Outstanding customer service and a really excellent experience. Very personable and friendly
This is now the 5th time I’ve had the incorrect item delivered to my home. First time I pleaded them to double triple check the item before delivering it so I wouldn’t be wasting the delivery men’s time. Second time I called the store to double check if we were on the same page. Third time I went in and spoke to Falastin.(She was great) Fourth time I went in to personally speak to the manager. She assured me that this would not happen again. 5th time was today when your driver said to get a repair man here...THIS IS NEW. I DO NOT NEED ANYTHING REPAIRED I NEED MY NEW PRODUCT! You guys not only wasted your drivers time you wasted our time from being out of the house and messed up our work schedule to accommodate your delivery time. Get your stuff together between your warehouse and store. The communication is CLEARLY NOT THERE.
Poor customer service!!
I have had a great experience at Ashley Furniture Store today. I was greeted and assisted quickly. I had to come back the next day and received the same service. I would recommend Ashley in Schaumburg and the sales associate Chris!
Steven was an absolute pleasure to work with! He made our furniture buying process simple and quick. Thank you, Steven for a great experience!
After purchasing furniture through this store a few times, I ran into some issues on my recent purchase. When it was delivered 3 of the 6 pieces of my sectional were damaged. Two were going to be exchanged and one needed repairs from a technician, which meant I have to clear my schedule 3 separate times to be here to get all of my furniture taken care of. I have spent hours on the phone with customer service to address my issues, because no one I speak to follows through on what they say they will do. They are making me jump through hoops to get the repair done, even though it was documented in their system as damaged at time of delivery. Updated: The store helped me arrange to have the damaged piece replaced, instead of having to go through the repair process. However, the new piece they brought was scuffed at the top. On a 4th trip, the replacement had a crease in the fabric that may have been a result of packaging, but it was difficult to determine if that would improve or not, as the chaise I already had did not come that way. The store gave me a partial refund. Rather than wait for a 5th delivery, I decided to repair the original chaise myself.
Avoid purchasing anything from this place. Purchased two loveseats and got sold the warrantee. Reviews were questionable when I bought it maybe that should've been a red flag but it fit the space I needed. I was lied to about what would be covered on the warranty by the salesman. Not one year later I have a couch that you cannot even sit on because you roll into the middle the support is so poor. Warranty company said not their problem. Reached out to upper management guest response team who basically told me it's my problem because I've had it for just over a year. I would have addressed this issue prior to a year however I thought I had a five year warranty as explained to me by their salesman Mr. Hussein. Shady people selling substandard products and lying just to make the deal, will never go there again. Shameful!!!!
The purchase experience in-store was phenomenal. Friendly, low-pressure environment where I was able to select the pieces I wanted at a fair and reasonable price. The delivery process (which is an ongoing debacle) is a different story. One of my pieces was damaged and could not be delivered during the first shipment; I was told customer service would contact me to re-schedule. They did not. I called and re-scheduled, and on the second attempt the piece was fine but the legs were missing so my couch is currently sitting upside down in my living room (which irritates me each time I walk by it). Throughout this process, I've realized that the Schaumburg store and the customer service and dispatch groups are completely separate. From the Saturday I called the Schaumburg store to attempt to rectify this situation to today (Monday) I have received a follow-up call each day from someone and they were able to successfully schedule installation of the couch legs after delivery support told me it would take 4 to 6 weeks. So, in a review of the store ONLY I'm impressed with their dedication to their customers and their exemplary and prompt communication (plus I'm very happy with the furniture I bought). The off-site groups that support them leave much to be desired and should do a better job of supporting the customer post-purchase. Overall, I'd highly recommend this store - I'm confident that if anything goes wrong, they'll go the extra mile to make it right.
Took an unusual amount of time for somebody to help me, but overall the experience was good.
When I placed my order they told me it would be six weeks before it would be delivered, not because it was out of stock or anything, but because they don't hire enough delivery drivers. I am now on week eight, they called to cancel at week seven, and then delivered the furniture at week eight on a Saturday, completely broken. They then told me they would deliver it Monday, but when speaking to another representative they said, no we meant we were going to call you Monday and give you a new delivery date then. I went into the store in the middle afternoon that same Saturday to cancel the order, after being fed up with everything, and they told me I had to come back in tomorrow when the customer relations manager was in there. I've now been trying to call all morning, it's 11:45 AM, and their automated recording says they're closed. Apparently I now have go through yet more inconvenience and go back to the store once again today. I guess waiting eight weeks, taking off of work for the first delivery on a Tuesday and then sitting around my entire Saturday for the second delivery was not enough. Never again! There are way too many other furniture stores out there who actually know what customer service is. Ashley Furniture definitely does not deserve my business.
Large selection and well laid out, friendly staff.
Nice place to shop for furniture..friendly store manager.
I bought a bedroom set. From the beginning the delivery was a fiasco. First I called to change the scheduled delivery date. The rep changed the date then sent a confirmation with the date they originally scheduled. I called back to verify the date. The apologized but said the date I changed it to was what they had scheduled and I would get a confirmation two days before delivery. I never received this so I called customer service. Which anytime you call their customer service there is a minimum hold time of 30 minutes. Right now I'm hold for over an hour. So their customer service showed the original date. They ended up disconnecting me before they transferred me to the distribution center. So I found a copy of the shipping receipt on an email. I called that number. Apparently I was not in their service area so they gave me another number to call. Finally that number was able to confirm the correct date and I had to ask the timeframe which was 9:15 to 12:15. At 8:30 I get a message saying they'll be there in 10 minutes. Fine. They arrive and I tell them to leave the bed where it was and put the dresser on the opposite side of the room. Instead they put the bed where I had the headboard put to the side even tho I had said leave the bed where it was. The bed was so close to the dresser you can't open the drawers. Four phone calls later I finally got them to come out tomorrow (next day). If I hadn't made the additional phone calls it might not have been rectified till possibly a week
Linda was great
The furniture is great but so far the delivery experience has been awful. They delivered broken loveseat. The delivery guys are contracted only for delivery and their job ends with delivering a product whether it is broken or not. A technician was assigned to take a look at the broken furniture. He came after 2 weeks and inspected - saying the furniture is broken beyond repair. Its been 2 more weeks and there is still no word on what happens next. This is 6 weeks since I purchased. Ashley customer service wont call the company that dispatched the technician. They want me to call, even though I never hired them. Aweful customer service so far!
My wife dragged me with her to furniture shop, (not one of my favorite things to do). The reason I don't like to furniture shop is because when you walk into most furniture stores, the salespeople are on you like a hawk on prey. (Not at Ashely Furniture.) Kay, our salesperson, was welcoming and friendly. She was also very knowledgeable and helpful. And more importantly, we feel we got a great deal on our purchase. The delivery people were on time, thoughtful and courteous. If you are furniture shopping, make sure you go to Ashely Furniture and ask for Kay!!!!My shopping experience recap= from other stores to Ashely Furniture and Kay.
Hey I ordered furniture, it was delivered 2 days later. E 👏 Z 👏. Real reason for the review the furniture I received was slightly damaged. Thanks to the warranty I called it in a technician was sent out bout a month later (not really tripping over the time I'm they're busy) came and fixed it in a jiff
Good furniture collection
This is no reflection on the store itself nor the workers. Never shop here!!! Never shop on their website. I purchased a lamp online. Did not like it and tried to return it. I called their customer care phone number to get direction on how to return it. No one ever answers the phone. You hold on for about an hour and the phone hangs up. You only have 3 days to return and after that I guess you are stuck. I will try and contact the store to see what I can do. I like their furniture it never shop on their website! Update! After 3 hours of holding on the phone, someone finally picked up. Never buy online. They do not provide free returns. In other words, lol, you pay for returns. No option to take to a store. I like Ashley furniture but this is my last time shopping here.
his place is fucking awful. If you want to purchase something here I would STAY AWAY FROM THIS STORE ESPECIALLY THIS LOCATION! This all started when My in-laws purchased a living room set for me. I had my furniture delivered here a year ago, they delivered a broken furniture piece. BUT not only that! They use a third party for these deliveries that clearly don't care either about your furniture. My set was delivered to me UNWRAPPED! Everything was open. And when I mentioned this to the manager I got "maybe they unwrapped it before they arrived" ? Maybe? Really? The broken furniture piece I had requested to get it replaced. I waited 2 weeks for my delivery to find out the idiot ordered the wrong couch which then delayed it by ANOTHER 2 WEEKS! The manager at the time was a so rude, unprofessional and clearly didn't care how upset I was. It took forever for someone to give me a corporate number too. you can call corporate, email customer care and no one will do shit for you. If you ask for a manager- good luck someone will either transfer you to Fabian or Linda... definitely not the most helpful people at this store. Very rude people that don't care about your situation. YOU ARE A DOLLAR SIGN TO THESE PEOPLE THEY DO NOT CARE ABOUT CUSTOMERS! Fast forward to now- that same couch had a broken zipper where the cushion started coming out, so I contacted them again and they ordered me a new cushion(I have the warranty). Oh and if this happens- you need to pick it up yourself at the store. So I basically had to call this store to update me on when it was arriving because no one there would call me. & of course there was a delay on this delivery the store "because of the construction surrounding the mall" like wtf? Anyways- I picked up the cushion on everything was fine. I get home to realize there is fabric threads sticking out, zipper in the back doesn't look the greatest, so of course I call the store again. Specifically asked to speak to a manager and I get Fabian... what a fucking nightmare. I don't know how the hell this guy is a manager. All my concerns were not taken care of- didn't give a crap about what I had to say. And stated to me "those are easy fixes"? Um excuse me? If I have the warranty and I get it replaced I expect my furniture to be in fantastic condition. I just got to the point where I accepted it and I'm over fighting with these dumb people. I don't know how they still have customers at this point. This has by far been the worst experience ever. If I knew my situation would be handled this way I would have gone to Value city. Avoid this store. Go somewhere where you will be treated with respect. This isn't the place for you. Take your hard earned money else where.
Good quality furniture. It beats the room place and value city in furniture quality. That's my opinion. I have bought from these three places and ashly is on top. I bought at Ashly a dining room set a bedroom set and living room set a couple of years ago and still like new.
So, I recently went shopping for 2 oversized chairs and started my search at this store. I initially thought it was going to be a good experience, there was a salesperson at the door telling me he wanted to help. When I explained what I wanted, I had barely said loveseat or oversized chair when he said he had one in clearance and I was welcome to look around on my way there. Huh. . . I started looking around and in the first display I came to, long before clearance, I found something I really, really liked and no salesperson was there to help. . . . Did I look like someone who could not afford to shop there so the salesperson only offered clearance? And where did he go when I found something not in clearance. Bad sales experience, its the stores loss. I walked out and found what I wanted elsewhere.
Mark, the salesperson was very helpful and we were able to in and out the store within an hour after making the purchase. The salesperson explained everything should we know as customers very well. Overall, the service was great and wish they had more selections of cocktail and dining table sets. Pricing was okay and was not appealing.
Got the recliner it broke twice within a year. And when you call the store first of all no one answers even the corporate office doesn't answer. Pathetic experience
Nice assortment of recliners but we found better at Macy furniture.
This has to be the worst furniture store I have ever dealt with, they don’t communicate with you about your purchases to inform you whether or not you will receive your delivery in full, you have to take it upon yourself to find out where your items are and when will they ever arrive if even, and not to mention the very unprofessional mannered people working there that can’t even answer simple questions and give you attitude over the phone. Never again will I ever purchase from Ashely Furniture, not this one nor any other Ashely store. This is exactly why I have always chosen to pay in full for my items and never take anything out on credit, I like to walk out with what I buy and not sit and wonder when and where will I get my purchase.
Stupid people work for this company, they are total idiots and morons. Was contacted by some jackass recruiter to travel every day to Jersey for 2 weeks to train to sell furniture when they should have offered to put me up in a motel during the week instead of having to travel 5 or 6 hours back and forth from my home to Jersey every day for 2 weeks! Stupid people and very cheap also.
I’ve bought so many pieces from Ashley always good quality and very sturdy.
I went furniture shopping for my first apartment. I looked at Bob's, Value City and Ashley and decided on Ashley based on flexible financing and value. Linda Smith was my salesperson and was so incredibly helpful! She was patient and gave me great advice about checking online to help me find the best deals. I found some very cute pieces to create a cute little that will fit my apartment and budget! Thanks Linda!
Awsome Travis of customer service was excellent and Kay of sales both did am exemplary job to get us the dining set we wanted and played with the numbers to make sure it happened 5 stars all day thanks guys even thought it took us 3 1/2 hrs to make it work I'm happy.
Purchased several items from here and I’m in loved with each and everyone of the items, big and small. I caught several items on sale and/or clearance and the prices were the best around. Sales team doesn’t follow you around the store and are not pushy.
Nice sales people and large quantity of furniture.
I worked with Linda S. when purchasing my couch. Although I had issues with the original couch I purchased fitting in my place, she was extremely helpful and patient while I tried to figure out what would work best with my apartment. She truly had my best interest in mind and spent a lot of time measuring couches and drawing out various layouts to find out what worked. I never felt pressured or rushed to make a decision. Even when my original couch didn't fit she called me to talk out a solution. I thought she deserved a mention! Thanks Linda!
Shopping with the wife
I was in the store May 18 looking to get a new living room set the salesman was trying to rush the sale didn't even great us the right way he was like when do you want delivery not like hi my name is so and so how can I help. . . and then he left and we had question. This is poor costumer service price at the store are way much higher then online.
Good furniture
Steve was great. The furniture is great quality.
Didn't find what I wanted, but the store it self used to be a lot cleaner, shame...
This was my first time at Ashley and it was a great experience. There is plenty to choose from and the sales people are wonderful. They’re not as pushy as other places and still give you time to look around and come up to check on you . Mark was helping me out and he was wonderful ! He helped me get the perfect bedroom ! I will definitely be coming back to purchase more . Thanks Ashley Furniture ! And big shout out to Mark !
Mark was an awesome salesman! Answered all our questions. Helped us from getting the best sale possible to setting up the delivery of our sectional.
Plenty of choices. Welcoming atmosphere with helpful staff.
So two years ago I bought furniture and the store and paid it off in a timely manner . i was happy and would have used them again but because I haven't used them they closed my account which caused my credit score to drop 36 points. I worked on my credit score for years and was planning on using this company once I am in a house. There supervisor told me they don't give people a heads up that's it's in the contract when you sign it . so basically I got too bad they won't reverse it . Most decent companies write a letter first . they send me enough advertisements would be the decent thing to give someone the opportunity to hit something. This could effect me getting my house . Lesson learned . if I do get the house you lost what was a loyal customer and will make sure people know this before they sign anything .
Ashley furniture and Sales Rep. Joanna made the experience of furnishing our home effortless. The customer service here Is second to none we look forward to working with Joanna and Mike again!
Always satisfied with Ashley. They provide they quality and the price. Sales people are extremely helpful. Kay was patient and anticipated my needs. Loved working with her. She definitely helped a ton. I bought a love seat and rug which fit great and functions great in the smaller space. We had a couch a love seat and rug and end tables, lamps and vases and coffee table then a dining set to match from Ashley in the past. Before I moved it was sold off. As I moved to a smaller place. The resale was decent for sites like offerup and furniture is tough to sell. Ashley HomeStore can survive the internet. Prices are justifiable as well as the quality and design. Very happy with the new set up! (The Throw is from Ashley as well, older purchase from the previous living set, it worked out!)
I am late posting this but our experience buying a pull out couch and media center from Ashley in Schaumburg was excellent. Our salesperson was extremely helpful and available, doing all he could to secure us a good deal in the store. There were a couple issues with delivering the large media center and it had to get delivered three times; all Ashley managers I spoke to regarding the issue were helpful and polite, TRAVIS, FABIAN AND RAFAEL and made the experience less frustrating. When we need new furniture we will stop there first.
Great furniture.I recommend this store.
Terrible furniture!! The Guardsman insurance is complete fraud! I will never purchase a single item from Ashley Furniture EVER again! You spend so much money for products that do not last as long as you're told and this company is a scam!
My husband and I went there and got the worst customer service. The salesperson rushed thru our needs and wants and basically said "available online and not at this store". I asked him what store the model is available at and he said "go online or call customer service". We tracked down another associate to help us, and he took time to find a store half an hour away that had the item we wanted. Then, the slimy other sales guy had the audacity to interrupt - and asked our new sales guy to assist him with his sale. The slimy guy even said "wow, you guys are still here". I wanted to buy 4 pieces of artwork- but I walked away. I didnt want to contribute a penny to a store that has such disrespectful and rude employees. We went to the other location that went above and beyond. They got over $400 worth of purchases from us. DONT GO TO SCHAUMBURG. WASTE OF TIME.
First furniture buying buying experience, know where not to go next time. My new couch is good but the week of headaches and disinformation on financing was awful. Delivery window was missed, promised calls from customer care never came, and a credit card arrived in the mail that I wasn't aware I signed up for. The entertaining-in-hindsight details: Delivery service came over an hour early when I was not home on Sunday and left. I was still expecting a delivery that day because I had set up a delivery time. Called customer service and was told that the drivers lied to their dispatch saying they said they arrived during the window and pressed a buzzer. However, their GPS evidence proved otherwise. I also don't have a buzzer and was outside during their fabricated arrival time. I was told I would get a call back the next morning to set up a new delivery time. The next morning came and went with no call. I called in the afternoon and waited on hold for 30 minutes. Customer service was friendly but uncoordinated - no notes had been left of my situation. I was set up with a new 4 hour window. However, all their windows fall within an 8-to-5 workday and I could only have someone at my place for a 3 hour window later in the week. They couldn't promise this. They advertise they use their own delivery fleet (as heard multiple times while on hold), but I was told over the phone that they use a third party in the Chicago area. Maybe this is why. The store called me later on Monday to ask how the delivery went - they had no idea I hadn't received my product despite having already told the story twice and having made sure notes were entered into their system. I let them know about the mishap and reiterated that my delivery window needed to be in a 3 hour timeframe. The store rep on the phone made a joke about it but also couldn't do anything about it - super funny, right. Fortunately couch arrived on Thursday while someone was here. I heard that part went smoothly. A week later I'm going through mail and see an Ashley letter. I open it and there's a credit card. I had signed up for financing in the store but ended up not using it as at checkout I decided dealing with my credit card would be easier. The entire time the woman helping me just smiled through the paperwork and said it was all standard. But she said to call a number and cancel my "account". From my understanding of what I read financing was through the store and I wasn't aware that I was working with a bank until that moment. Even then I was not aware a credit card was or had been opened. I thought I was asking the right questions, but I guess not. Incredibly frustrating to work with while moving to a new city, do not recommend.
Do not trust this organization, they will lie to make the sale. Went to Schaumburg store to look for dining room set. We found one we liked, confirmed twice with the store manager Mike and sales person Linda that it was in stock. We requested Next Day Delivery and they told me they would call us to confirm if available. At the time they said they would be able to deliver Friday but could not guarantee a time or that Friday would be possible if we didn't choose it then. We decided to take the chance for Next Day Delivery with hopes worst case would be the following Tuesday based on delivery availability and purchased. They called me 25 minutes later and said it was not in stock and would not be delivered for nearly 2 weeks. When I got Mike the manager on the phone he claimed he never told us it was in stock. 3 people lied to my face while in the store and Mike lied again on the phone Cancelled the purchase and now waiting 4-5 days for the down payment to be refunded. Ridiculous.
Do not buy furniture from Ashly Furniture!!!! We ordered sideboard, it's took them 3 weeks to get to us at the first time ( website promises 1 week only). First time the brought broken item not in a box and not covered in a Chicago snowing day!!! The invoice the was attached showed less of half of the price we paid!!! 7 attempt s later ( 4 hours window as well they will call only the day before so 7 days off). We finally got a "new" piece. Once the dishes are in the door can't get close?!?! We call Ashly Furinture again and they state the it's up to " Manufacturers standard ". Who is the manufacture ? Ashly Furinture. . . Under none of this time I felt like someone truly trying to help!! The result is $700 paid for damage furniture!!! Stay away much better option out there
Decent furniture at a decent price. Sales people are fairly annoying like most furniture stores. I found them particularly clingy here.
Cant move your furniture out to put new in
Went to the Ashley store in Schaumburg, they had a New year's sale going on but their salesman Muhammad was jackin the price up on everything we saw, I go look at $1,000 couch set but he would go to the computer and make it $3,000 no matter what set of couches it was. Would not give me the sale price at all the price was never the same on the couch to the price in Muhammad's computer. I even went on Ashley's website for a set of couches put in find location for these couches it said Schaumburg location and Muhammad said that they were here but they were $3,000 but on the website they were 1,199. I went to Bob's furniture and got an amazing deal and they were wonderful people and the man Preston there took care of me very well I will never shop at Ashley furniture.
If I could give negative stars on a review, I would! Not just was our order wrong, but there is no communication between anyone as far as customer service. . . Delivery dates were not adhered to and Items that were scheduled for 2-3 weeks prior to be delivered on backorder we were told the same day of expected delivery, as we were waiting for the furniture to arrive, that they would in fact not be arriving . . . Very frustrated and at their mercy at this point. . . Never again will I buy even a throw pillow from this store or their band of apathetic and undertrained staff or their rude manager.
If you are looking to buy furniture I strongly suggest you go to any store but here! The customer service of the company overall is AWFUL. I got an apartment, bought every piece of furniture from Ashley HomeStore, and I have to say I was extremely disappointed. I had an issue with the wood of the bed I bought being cracked and 4 beds later there was still cracks when it was delivered. When I would call the 866 customer service number my issues were NEVER resolved and would become even bigger of problems. They seem to not care at all of their customers satisfaction. I was extremely shocked on how I was treated as a customer by both the store manager and the customer service representatives. The manager at the Schaumburg location is extremely rude and arrogant. Save yourself the headache and go to any other store!!! I left a message for the regional manager to get back to me on a complaint of the store manager and a week and a half later I still haven't heard back from him. I posted a complaint on the website via email and 3 months later still no one has got back to me. All I gained from the experience was cheap crappy furniture and headaches. I wouldn't purchase not one thing from this company again even if it was being given away.
I have to say the furniture choice is nice. The salesman in my opinion was trying to much and made it a little uncomfortable. We were looking for a couch and at first the salesman had like joined my family when I didn’t ask him any questions or any type of advice ok fine you need to make a sale I get it. At some points the salesman had it right stay back let us look if we have a question be kinda near so we can ask but don’t be so close when you weren’t asked a question that we can’t even discuss if we like it or not
Great customer service. Ralph, the manager, and Lisa took very good care of me. Thank you both very much!
from the moment I walked in the door I knew I was going to have a great experience in buying new furniture. Kay greeted me at the door and was the perfect sales person! she was knowledgeable with all the products on the sales floor and also with products available on line. she worked with me to fill my new townhouse with furniture from top to bottom. in addition, Raphael helped make the purchase experience a pleasant one and I look forward to my new furniture being delivered soon. The warm, friendly and professional experience with this Ashley location was a perfect welcome to my relocation to Illinois.
Been to this location multiple times and we always get great customer service. Will be doing business again.
We went in to Ashley Furniture to look for a bedroom set. Johanna greeted us and was patient and knowledgeable of what we were looking for. The manager Ralph went above and beyond to make sure we we got the best deal. We always go to Ashley furniture in Schaumburg for all our furniture needs because we get the best service and leave highly satisfied!!
Kay was both friendly and helpful. Excellent customer service. Highly recommend.
Bought a couch 6 months ago and the framing came undone. Not cracked, the staples came undone!!! Called my 5 year protection plan and they said they don’t cover it. Called ashley furniture and they sent a technician out to repair it. He lied to me and said he can’t do the work because he doesn’t have enough time so to call and I need to reschedule. I called back and they said they can’t help me because the couch broke because of “use”! Moral of the story, don’t sit on a couch you bought from Ashley furniture because then it’s void of all warranties. What a joke.
Vic was my sales rep and I could not be happier with his willingness to work with me on my furniture purchasing project. I recently had a custom fireplace / TV wall unit built and it turned out so nice that I needed a new couch, love seat and recliner to match the new look in my living room. I picked out a new three piece set and started the order process. Vic did his due diligence in offering extended warranty which I declined twice. Then Fabian, (the militant warranty enforcement officer) proceeded to ask me why. I explained that the $300. warranty is the highest profit making item sold and I was not interested. He then offered to split it in half. I declined. He proceeded to then offer the warranty for $100. If I would get it right now. I told Fabian I will answer his offer as soon as he answered my question. He agreed, and I said, "When did buying nice furniture ever involve used car salesman tactics? I am offended that people can spend thousands of dollars and then be duped into a higher price for warranty. If you would have offered it at $100.00 right up front I would have gladly bought it as that is a good value. However I can't respect your sales tactics." Fabian did not even respond, just walked away. Everyone needs to know that the warranty is negotiable because of it's very high mark up. Always ask for lower cost, ALWAYS. Thank you Vic, expecting I will be satisfied with my 3 piece furniture selection. Beware of Fabian @ Schaumburg location.
I had a great experience at Ashley HomeStore located in Schaumburg, IL. I was shopping for mattresses and Vic Tricase made the experience a wonderful one! Vic was very knowledgeable and easy to work with. While there, I also had a chance to meet the Store Manager, Raphael Orozco, who was very helpful, upbeat and pleasant. Ordered two mattresses and was out the door in 30 minutes. A huge thanks to Vic and Raphael!
Do not under any circumstances shop at Ashley. I have had their furniture in the past and have done well. I have an issue with a new couch which kills my back and have on several occasions tried to rectify the situation. The store managers do not get back to you. The operations manager does not pass along information. They will not exchange a product under any circumstances. Consider your purchase a final sale. Do not, do not use this organization.
I had the worst experience there. I have bought a piece of furniture that was broken. They put me to sign i won't retur, but they didn' t tell me what's wrong with it, and i've noticed too late the demage.
Salesperson Jose. Sweet young man
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.