Ashley Store Schaumburg, IL

I already knew what I wanted to purchase so the entire transaction took less than 10 minutes

Everything was a complete disaster. When I set up my delivery and made my purchase, I informed the store associate and customer care that the phone number on my account was no longer valid as a result of not listening to my concerns and information, I relate my delivery constantly kept getting postponed by days. Worst of all the delivery drivers that you know set my mattress up to where I cannot walk in the clear space and they did not remove my mattress.. Now I have to pay another third-party company for a mattress removal that I was supposed to receive from the company. They do not tell you until after the service is completed that the mattress has to be in almost pristine condition for them to remove it a lot of bathing and switching. Definitely do not recommend go to mattress firm or anywhere else besides this place. .

A pleasant experience, the perfect place to find what I need, especially thanks to the person who helped me by explaining all my doubts. They were very kind, patient—an excellent employee. I would always recommend it.

Great place ashley furniture omg such a deal.staff is wonderful shop shop !!!

Great customer service. Sales team was attentive but not pushy.

I bought some bar stools. There are holes in the legs and back from woodworms. One cost $220. Later I found out that Home Depot had them for $70 less.

quick and great service

I recently purchased a sofa from Ashley Store, and the entire experience was fantastic! The staff was welcoming and really helpful in guiding me to find the perfect piece for my living room. They listened to what I was looking for and offered great suggestions without being pushy. The color, fabric, and design were exactly what I was hoping for. Delivery was smooth and right on time. The delivery team was professional, careful, and had everything set up quickly. If you're looking for quality furniture and great service

Hi! We had Jesus today and he was exceptionally helpful and nice. He answered all of our questions, was very knowledgeable, and efficient. I would definitely recommend working with him if you want a great experience at Ashley!

Very nice customer service

Friendly & Helpful

Worst experience ever ! i requested my matress , base and all my bedding the same day and it got delivered pushed back 2 weeks. & i was never notified until the day thet installed my bed with no matress ? Now i need to wait 2-3 weeks for it with no notice. If i knew I would just push back everything for the same day. This is so frustrating and im very upset. Definitely not satisfied at all. I asked for some kind of discount or credit and they denied. Worst furniture store !!!!!!!

We wanted a new top drawer mattress set to make comfortable recovery from upcoming surgery. After some online research, we chose Ashley to try a variety of mattresses in person. Although we do not have the mattress set yet, we can say that Jimmy Gianbalvo, the Ashley salesman, was both attentive to our preferences and knowledgeable about the products. We feel confident that with his help we made the right purchase.

Stay away! Worst customer service! We just cancelled a ~$4K order because the store manager was yelling at us, hurled profanities and they couldn't get the delivery date straight even though we went to the store 2 times to try to align. The store manager also started towering over me during the interaction and therefore the police was called. What should be an exciting experience turned into a nightmare!

Update: Wasted my time further via emails and phone calls just to get an apology with zero siggestion on how to rectify the problem. So me as the consumer is still stuck resolving their mess. Instead of solving problems they just turn off comments on social media. Stay away! We just cancelled a ~$4K order because the store manager was yelling at us and they couldn't get the delivery date straight even though we went to the store 2 times to try to align. The store manager's response was word for word "I do not give a "profanity" what you want, take it as is or just cancel it". He actually didn't give us another choice but to cancel as he didn't even want to listen to our concern of mixing delivery dates multiple times. The store manager also started towering my husband during the interaction and therefore the police was called.

(Translated by Google) I recommend it 👌 (Original) Polecam 👌

We recently purchased two mattresses, a living room set, and a few other items, and we couldn’t be happier with the entire experience. Jesus was incredible from start to finish. His follow-through and attention to detail made the process smooth and stress-free. As a sleep expert, he took the time to understand our needs and helped us choose the perfect mattresses for our home. He was knowledgeable, patient, and truly cared about making sure we were comfortable with our decisions. Jesus’s customer service goes above and beyond — he kept us informed every step of the way and made sure everything was exactly as promised. It’s rare to find someone so dedicated to both product knowledge and customer satisfaction. We highly recommend Jesus to anyone looking for quality products and exceptional service. We’ll definitely be coming back for future purchases!

Omar is our Sales Rep. He's very nice and accommodating.

Delivery is horrible, had to cancel my order and am working on a refund. It is managed by an AI chat bot.

Very bad customer service. I was trying to ask a generic question about the sofa I purchased from here some time back regarding the sofa fabric and how to maintain while shopping for some other items. The sales guys did not even bother to listen to my question in full and was asking me to talk to the manager while he was busy on his phone. The name of the sales guy is Xavier. The manager also did not bother to apologize for the behavior of the sales personal. I came here to shop for matching ottoman for my sofa and a corner tv stand. With this customer service I would never ever shop here again.

Xavier was an incredible salesman, but not only selling, he was very nice and knew his job. Thank you Xavier

Good store, the delivery is completely inflexible, though. Our delivery time was messed up and it was not possible to change besides delaying the order.

Omar provided us with the very best shopping experience ever!! He was personable, easy to work with and most accommodating. Purchased exactly what we needed. Omar was professional and courteous. Went above and beyond!!

Jesus was very helpful and kind. I will come back if I need anything else.

No pressure sales. Found what I was looking for, got a great deal.

Very cool guy

Very helpful with what we were looking for.

Omar was great. He introduced himself, showed where the couch I was looking for and other couches.. and then gave me "space" to wander and decide. Once I decided he provided all the options I had available and costs. Thank you, Omar for the great service.

Great chilled no hassle experience from Mr. Wajid. We came in, he assisted with high class and experience! Top notch all the way!

Thanks Wajid who gave us all the information to get a new sofa! Awesome Costumer Service experience.

Won't honor the warranty they sold us on a sectional. Update: Called the phone number. They told me that I lose the credit on the unused warranty because my claim was denied, and if I want to purchase new parts (cushions) and pay for a technician to install them, that is the only option available to me. So it's not just the warranty company who are thieves, Ashley is also.

Loved my experience at Ashley’s! I went in with a friend looking for a sectional for my apartment and had Ben help us out. He was amazing! Super friendly and super personable and helpful but also really knew a lot about the furniture. He wasn’t pushy and was really trying to help me find a couch that I really loved and could afford. Highly recommend going here!!

Pleasant experience with Omar and the Sales manager. You’ll have to check back after delivery for total experience.

There was a lady in customer service I spoke to who was a tremendous help with scheduling delivery. It was scheduled when I purchased the couch, but not on the delivery roster. I wrote the lady's name down but cannot find it. You should have that info somewhere in the delivery scheduling. Her customer service is outstanding! Professional and courteous! My salesman in the store was also very pleasant and helpful. Thank you very much to the whole team!

Lurana was a huge help finding a sectional that will work perfectly for us!

Great customer service

Good store!

Sale person is good but the furniture delivered were defective/not good I lodged the complaint . Customer service is very very…..Bad I am not satisfied with their furniture and their customer service.

So far so good, when the dinette arrives And all is good then there will be 5 stars

We've found a good deal for reclining chairs with 5 yr warranty. Ashley people assisted us to get a good deal.

Salesman was very knowledgeable

Wajid was our sales representative and was absolutely amazing. He was very knowledgeable and was upfront and honest with the pricing, tax and so on. We will definitely be Ashley customers from this point on. Great selection of products, styles and good quality. Highly recommended.

Great customer service from Mike! He is an awesome salesperson and very knowledgeable. Also, love the selections Ashley has to offer. Thank you!

Lurana and Nigel were beyond helpful. In store discounts got us the couch we’ve been looking for at a very reasonable price. Would highly recommend

Let’s just start by saying I was having a bad day. Ben Harvey was helpful from the very beginning. Great listener and understood exactly what I was saying and needed. Perfect one stop shop. Also within 30-45 minutes I was out of the store with an expected day of when I was going to be receiving my furniture.

Our salesperson was very helpful but not pushy. He made it a great experience.

Great experience, all team is AMAZING

Omar’s an excellent salesman. He was very personable but not pushy. He knew the products I was interested in and answered any questions that I had. He did an excellent job. It was a pleasure working with him.

Great experience great price, our salesman did a wonderful job listening to what we wanted and delivering.

Very excellent service

Ben was awesome, very knowledgeable & thorough with explaining everything!

We were greeted by Wajid Hassein who guided us to bedroom furniture. He was very helpful and made sure to get us the best price for the set we bought.

Very friendly and helpful!

I was very pleased with Jesus from Ashley Homestore he helped me find the loveseat that I wanted. I am very happy with my purchase, thank you Jesus!

It was a great experience with Lurana Mcparland. She’s such a nice lady and she gave me a great discounts. Great conversation with her.

Fast and exactly what i was looking for

Bought a new bed and couch, received help from Omar who made the process easy, thanks Ashley!

Ben was so helpful and a pleasure to work with! Very happy with my Purchase and sale price!

Omar De Casa was amazing and extremely helpful, he made our experience very easy. Definitely recommend him for future sales to everyone!

I had a very happy shopping experiences with Ashly furniture store. The sales lady is very care the customer thought, and find the best price let customer satisfied.

Very professional and really helpful!

Walked in to the store greated immediately,and asked what I was looking for, walked with me to the tables,explained what the differences were, pricing specials and answered ALL my questions. Helped me.make a decision, and he made the sale.

Harry was very helpful with my sofa and loveseat purchase!

Very! Very! Very! Pricey won't ever by anything from them. You looking to spend atleast thousand and up...

1-Star Review for Ashley Furniture My experience with Ashley Furniture’s customer service after delivery was beyond disappointing. After waiting longer than expected with little to no communication, the couch finally arrived — and it was a complete letdown. The item came used, with visible stains and broken in multiple places. I was shocked. This was supposed to be brand new. When I called customer service for help, the representative was disinterested and dismissive, offering no real solutions. I had to follow up repeatedly just to get vague responses and conflicting information. No one took responsibility, and I still haven’t received a proper resolution. I expected far better from a company like Ashley Furniture. Instead, I got poor-quality merchandise and even worse customer service. Save yourself the stress — I would not recommend shopping here.

My salesman was very helpful and courteous. The transaction was easy and quick, and his suggestions on coverage were very appreciated and appropriate.

Great experience! Full attention paid to our needs. As Seniors are needs were met.

Ben Harvey was great to work with!

Very disappointed. Ordered a bedroom set six weeks before, had delivery set up and the day before delivery dresser was not moved to the right warehouse. Then when they delivered the bed, they forgot the rails and we are on day two of no functional bed and no one is supporting resolution including the Salesperson Xavier at Schaumburg. He sent me the phone number of customer service and said he can’t do anything more. I find that hard to believe.

I needed some wall hangings for a rental property and couldn’t wait for them to be shipped so they let me buy the ones they had on the wall.

Xavier Alonzo from Schaumburg was above and beyond. He is knowledgeable and very patient in dealing with us. He is highly recommended. I was so glad my husband and I were able to finalize all we need in our new house by the help of Xavier.

Fast and easy transaction. It was great dealing with Jesus DeCasas!

I’m giving one star simply due to Wajid’s shady sales/business practices. We purchased a couch here. Wajid was extremely friendly and helpful throughout the process. But then, he ran all the numbers and showed us the total on his tablet. He said the total included everything - taxes, delivery AND the extended service plan/warranty. We had discussed this extensively. So we agreed on the price. After he ran our credit card and gave us the receipt/paperwork, I immediately noticed the total on the credit card receipt was $400 MORE than the total he had verbally given us and shown us on the tablet. I immediately asked him where the $400 increase came from, and he said, oh I realized the warranty actually wasn’t included in the original price I gave you. My thoughts are, Okay…….so you just……..added on $400 to our sale without getting authorization from us first? So I immediately requested him to refund the extra $400, because we would NOT have purchased the warranty, had it not been included in the original total he had given us. I also requested the refund because of the principle that I don’t think it’s right for him to just add things on to people’s order without authorization. He said okay no problem, and assured us that he had refunded us the $400 and we would see the money back on our card in the coming days. Instead of getting our money back, a few weeks later, we received a $400 store credit in the mail from Ashley, basically requiring us to purchase something else. I’m sure he purposely did it this way, to avoid losing his commission from giving us $400 back. This is an extremely shady way to do business. First of all, you don’t add something to the customers order without getting their authorization. If he realized the warranty wasn’t included, he should have told us and asked us if we were okay with the updated price BEFORE running our credit card. Also, he NEVER said we were going to get a store credit in place of a refund. I specifically asked for a REFUND. Not a CREDIT. This was HIS mistake, so why should we be penalized and forced to spend $400 on something we don’t need, vs getting our money back? I would never order anything through him again, and I advise prospective customers to be careful. MAKE SURE the total they tell you is the same total when they’re swiping your credit card.

Jesus in the Schaumburg store was a wonderful salesman. He obviously knew his product and informed us on each piece - very impressed with that. Once he knew what we were looking for, he pointed us in the direction of what he thought we would like, but encouraged us to walk the store and see everything. We purchased a sectional the same day. His customer service tipped the scale.

I was off work the day I visited Ashley furniture in Schaumburg and i wanted to dress comfortably as I shopped for furniture. One of the salesman looked me up and down as if I was a bag lady (although I wore a very expensive jersey) and when I asked him for help he just got snotty with me and said “what do I want” instead of saying how can I help u…another salesman kept up selling Me even tho I specifically told the sales guy what I wanted AND my budget. He wasn’t hearing it since they make commission. I asked for a manager and a girl came out whom I don’t even think was a manager kept giving me even higher prices then the first salesman! And when I explained to her the issue with the other employees she barely turned a cheek and took anything I said in consideration. I asked for the store Manager and she claimed he was off, so convenient. I literally walked out and went to IKEA and purchased my furniture. IKEA had the best customer service that I would of bought anything from them. And they got their sales done for the day! I’m sick and tired of Snotty sales people that give u an attitude but that’s ok cause I took my business elsewhere. Hmmmm wondering how long Ashley furniture will stay open with those attitudes.

Our salesperson was not helpful. Gave us the wrong information about the furniture, didn’t pay attention to us after he thought we weren’t going to buy. Didn’t even give us his business card. We went to the Algonquin store and bought the furniture. They were very helpful.

Jesus was fantastic! Super helpful, knowledgeable and personable. He made the whole process so easy. I fully planned to hit multiple stores to find what I wanted and he found me exactly what I was looking for. Thanks again Jesus! I’ll be back for that bedroom set!

Ray and Xavier were fantastic!

Sales person was invasive and kept trying to sell a bed and base when we told him we have that already. Wasn’t listening and was mumbling when he talked which is hard to understand since I’m hard of hearing. I said I couldn’t hear him and he barely raised his voice. Unfortunately it was still about buying a bed base and not what we were looking for. Annoying.

Friendly and helpful staff. Made my sofa and ottoman purchase a breeze. Been shopping here for years. Will continue to comeback

We had an amazing experience at Ashley’s, all thanks to Harry. From the moment we walked in, he was friendly, attentive, and really listened to our needs. He helped us find the perfect furniture that matched our vision and stayed within our budget. Harry made the entire process smooth, easy, and stress-free. If you’re shopping at Ashley’s, ask for Harry, he truly goes above and beyond!

Omar De Casas went above and beyond to assist us in purchasing our new sectional sofa. Knowledgeable about furniture with a lot of patience while we went back and forth on which sectional we were interested in. No high sales pressure tricks. Highly recommend you see Omar when shopping at Ashley.

Stephanie was great to work with

Jesus was awesome! We learned so much about smart beds and he helped us choose the one that works for us. We can’t wait to have our first goodnight sleep in a while.

Omar was really easy to work with and we got a great deal. Seamless buying process.

First time trying Ashley furniture, time will tell about the product. Our salesman Xavier was very helpful and pleasant. Very professional and not pushy at all.

Great sales/service from our salesman Jesus.

I am absolutely livid. I placed an order worth $1500 for this bed and mattress for my kids. Then paid $69 for someone to come attempt to put it together only to get the wood out of the box and discover no hardware. After calling to complain I received you will be contacted in 3-5 business days. I’m returning it all. This is the biggest inconvenience especially since I am a single mother currently going through a divorce. I moved these heavy boxes all on my own. I am not giving Ashley’s a penny. Refund and return ASAP!!!

I highly recommended Jesus DeCasas at Ashley homestore in Schaumburg IL Very professional and extremely nice .. one of the best employee! .. thank you so much Jesus

Great customer service, good price, just waiting for delivery

The employee that helped me was very Dishonest and sneaky. He’s a liar. The manager didn’t try to help at all when I told him that I was charged too much. This is not good customer service. I will be calling corporate tomorrow!

I've used Ashley in multiple states and they have always delivered

Vinny was great. Very knowledgeable and gave us space to shop. We thought he was great and the reason we bought the furniture.

Extremely disappointing experience. The quality of the item and the delivery service fell far below expectations. The product began falling apart shortly after arrival—what’s worse, this was already a replacement. Despite being labeled as a full-service delivery, the process was frustrating and far from satisfactory. I tried for months to get the issue rectified, but this was the final straw. Each attempt ended in frustration as they consistently gave me the runaround, blaming their internal miscommunications and flawed operations. The store couldn't clearly convey the real issue, and their automated system repeatedly delivered damaged items. No matter what I did, they failed to provide a product that was either undamaged or met basic expectations. I no longer wish to deal with this company and would not recommend it under any circumstances.

I was happy to work with your salesman Rahal.He was very patients with me and answered all my questions .He got a sale and I got couch with bed.Thank you Rahal for your help.

Great experience. They were very helpful and kind. No pressure or shadowing while you shop.

It was Very awesome experience. I got great deals. I was very happy with customer service. I really appreciate Omar for his great and wonderful service.

Very friendly staff and management. Willingly negotiated the price of furniture we wanted and gave us a better deal for it plus delivery at a price we liked.

Great staff!

Nice furniture and great delivery. Delivery was respectful, careful and quick.

Rahul was very friendly and pleasant, patiently listened to all our needs, followed up with us and gave us the best recommendations.Also Manager Nigle was very nice and helpful, spent time with us which helped us to make decisions faster.

This experience should have been a 4-5 star review, but after the delivery issues and our encounter with Xavier, I honestly regret the entire purchase. We ordered a living room set, but it showed up incomplete. There was a missing chair, the wrong storage piece, and no speaker/bluetooth. We went back the next day to speak with Xavier. At first, he wanted to help, but as soon as I mentioned the missing couch feet — something I made very clear was important when buying, he completely dismissed me. After voicing my concern, he kept saying there are different sku numbers, and he just walked away mid-conversation. It was disrespectful and unprofessional. After spending that much money, the bare minimum should be basic respect and accountability. I will not recommend this place, or at least Xavier, to anyone. My primary concern was not to have a low couch and now I'm stuck with one.

I had a really bad experience shopping from Ashley home store. Ordered a bed from them on April 13 and they took 10 days for delivery and when it arrived, it's packaging was opened and the headboard was cracked from the top right side. I tried to get a replacement because it seemed like a return from somewhere and they deliver it to us. I went to the nearby store from where i got a purchase and found out they don't take complaints and replacements at the store and they provided me a customer service number. I called them and They said MAY 19th for a new one?! Ten days for delivery, then another 26-day wait?! Seriously? For that price, this is unacceptable! So disappointed with Ashley HomeStore!

Very helpful and did a price match.

Our salesman, Xavier Alonso was extremely helpful, friendly, and knowledgeable. The delivery men were professional, on time, and proficient. All in all, an easy process.

I had a very good experience at this store. Mike greeted me when I arrived. He made himself available to answer questions, while allowing me space to look around. I appreciated the good service. I purchased a sofa and love seat. I was pleased with the cost. The whole process was very simple, and the delivery time is quick. I will be returning here for future purchases.

Stopped in at Ashley looking for a new floor lamp after a remodel in our room. Great service and help from Jesus D. Helped us find the right lamp and got a great deal. Highly recommend working with him.

The associates were very helpful and professional. No one made me feel pressured to buy a certain brand.

Delivery went smoothly. Knew exactly when they would arrive. Was able to track the truck. The gentlemen that delivered our product were courteous and efficient.

We’re very glad we chose Ashley Furniture, great prices and choices, love the financing option, and delivery was so smooth and quick!

Ben was great!

Omar was very helpful. Fantastic experience!

We to looking for a TV stand and we ere lucky to have Ben Harvey as sales person. His attitude, service and friendliness were excellent.

These sales people are liars they will promise you anything to make a sale. It’s obvious this is how they are trained. The management is no better no accountability they will talk to you like your a liar and offer no real resolution to the problem. Be very cautious dealing with these SCAMMERS!

Wonderful

Bought a couch, very easy process

Terrible experience working with this store, my salesperson Xavier, and Ashley's customer service as a whole. Xavier ordered me the wrong couch after I sent him photos, links and even showed him in person the exact model I wanted off of Ashley's website. I received a much smaller version of that couch and got the run around from customer service and Xavier on the phone for weeks. Finally, I went back to talk to Xavier (I was ignored over the phone) and asked how we can fix it. He acted all nice and sorry for the situation, and promised he'd remedy it with his manager. I never received another call or text back and at a certain point I just gave up and bought the right piece elsewhere. I feel bad for Xavier and the rest of the employees as I just don't see how a business can run like that for very long. Just the worst customer service experience I've ever had. Don't shop here or with Xavier, they don't care about their customers.

Hi All, First of all, I would like to extend my sincere thanks to Sharon Harris from Ashley Furniture. She went above and beyond in resolving my issue regarding a factory-defective sofa. I truly did not expect such exceptional service. I’m honestly at a loss for words to express my gratitude—she is undoubtedly the best service relationship manager I’ve come across. Sharon took my case seriously and provided outstanding support. She not only gave me the option to choose a better sofa set but also ensured the remaining balance was credited accordingly. I would also like to thank Mr. Nigel, the store manager at the Schaumburg location, and Sales Representative Ms. Pooja. Both were incredibly helpful and kind during the re-selection process. They provided excellent customer service and offered the best possible discount on our new designer sofa. We are now truly excited and eagerly waiting for the arrival of our replacement piece. All the credit goes to Sharon Harris for handling everything so efficiently and turning a stressful situation into a satisfying experience. Because of this, I am also removing my previous negative review from the post. What I thought was impossible was made possible because of you. I now have no complaints at all about Ashley Furniture! Once again, heartfelt thanks to the entire Ashley Furniture team. Warm regards, S Moin

Love the large selection of furniture. We have 2 large (50lbs plus) dogs and a new puppy. The new performance material is fantastic. In the sping with all the mud, I was worried the light color on our couch would get ruined, but I can though the cushion covers in the washer and walla looks like new again. The customer service at the Schaumburg location was great. The only complaint I have, and this is with all furniture stores (not just Ashley's), is the salespeople won't leave you alone. I don't do well with people fallowing me around. My husband and I walked out of multiple funiture stores (including 2 other Ashley locations) because of the salespeople falling me around. If any salespeople read this, I really think you need to back off (watch from a distance) and let people come to you for help, obviously after introducing yourself. Not only because it's really annoying to be fallowed around but also, and more importantly, you can negatively affect someone with PTSD.

excellent store!

Very good service

Great customer service!

On time, friendly, professional service

Great customer service. Raul was very helpful and professional

Was searching for a new sectional and Jesus was more than helpful. He listened to what I was looking for and delivered that plus more. He was very professional and down to earth. Definitely recommend.

We walked in and immediately were greeted by Wajid Hossain. He's very professional and helpful in making decisions about buying furniture. He was also really patient and showing us all different possibilities and mixing and matching different pieces. He's expert in tampur- pedic mattresses. I highly recommend Wajid as your buying guide for the furniture and beds. You will be pleased with him because he doesn't treat you as a customer? He treats you like a friend.

Jesus was an absolute jem to have as our salesmen, I highly recommend him.

Excellent service and support! I recommended it

Rahul and his manager, was very nice and personable. Rahul assisted me in obtaining affordable living room furniture. He was knowledgeable in helping me decide quality furniture specific for my needs. Ashley furniture has quality furniture at affordable prices with great customer service.

The experience was really good, and the salesman was really helpful. The place is well kept and there are some good furniture and accessories for a good price.

Harry was great!

The Customer service was outstanding. Delivering my furniture in 2 days. The sales person went above and beyond to ensure I was satisfied with my purchase and was very helpful and knowledgeable. If I could rate higher I would give Jesus Decasas 10 stars!!!

It was a wonderful experience with our salesman and delivery was flawless. Everything came together so fast and efficiently. Definitely will choose Ashely furniture again for all my future needs.

Xavier greeted us then let us browse until we had a question and were ready to place an order. Not aggressively pressuring us but was readily available for assistance! We'll definitely return for our next purchase.

Our salesperson Jesus was very helpful and nice

If I could give zero stars I would. DO NOT purchase anything from these people. The service is a joke. I spent $5300 dollars to have a couch. 4 weeks was the delivery time. They scheduled and cancelled twice. I’ve asked for a full refund as the couch won’t be here until may. Worst service ever.

Worst Experience with Ashley Furniture – Do Not Buy! We purchased an Ashley Furniture 6-piece sofa set for $4,200 just two months ago, and it has been the worst experience of our lives. Within this short period, we have faced multiple issues. First, our chaise sofa broke—and we don’t even have children jumping on it! We contacted Ashley Furniture customer service, and after fighting with them, they finally sent a technician one month later to fix it. But the same issue happened again. After another long battle, they replaced it, claiming it was a manufacturing defect. Now, our loveseat has also developed problems. The quality of this furniture is absolutely terrible, and customer service is just as bad. If you don’t believe me, I can provide bills and pictures as proof. Please, please do not buy from Ashley Furniture! Instead, invest in a better brand or buy from a liquidation store where you’ll get better quality for your money. I feel completely cheated after spending $4,200 on this. Honestly, I’d rather call them a thrift store than a furniture brand. Save yourself the frustration—stay away from Ashley Furniture!

Rahul and Brenden were excellent. Rahul is really knowledgeable about the furniture and it’s clear that he really cares about our needs rather than pushing a sale. 10/10 definitely coming back.

Highly recommend - Vinny was great to work with

The staff had such patience and helpful information. Brenden was a gem. Thank you so much!

Good place to shop for furniture

Our salesman Omar was terrific! Gave us a deal we couldn't pass up. Thank you Omar. You made 2 people happy today! Can't wait until the loveseat comes in. The couch is nice!

Ben was our Ashley worker and we were very happy with his service. He gets a 10 out of 10! I loved your store.

Excellent customer service!

Sales rep looking at his phone then would mumble something couldn't understand him,store unorganized

Rahul and Brendan were nothing short of wonderful. Rahul shook my hand as soon as my wife and I walked in and told us to let him know if he needs us. There was no pressured sales pitch. Brendan gave us a great deal. Both were wonderful to work with. I highly recommend Ashley Furniture in Schaumburg.

Experience was very good...the sales person and manager were very helpful thru the entire process...

Amazing experience and customer service at Ashley. They were cordial and helped me find what I wanted.

Friendly and efficient service! Great shopping experience!

Had a great experience with Ben from the Woodfield store. Didn’t have exactly what I wanted in the store but he researched until he came up with the style and color I was looking for

Omar was very professional and polite.

We purchased a sofa and recliner from the Ashley Home Store in Schaumburg, Illinois. Our salesperson Angelina and the store manager Brendan provided the BEST customer service we have ever experienced when buying furniture. We would highly recommend working with them and would definitely return. Thank you again Angelina and Brendan!

Omar was my sales person. Very courteous and detailed about the furniture. We walked ton looking for the right stuff. Great guy. Thank you!!!!

Beautiful service. Me and my family just came in to take a look and eventually we made purchase. Manager Ben is one of the best professionals I ever seen : he made us an offer that we couldn’t refuse. Ashley store is 100% recommended to everyone. Within last 2 years we bought plenty of stuff from there: 2 sofas, 2 beds with mattresses , pillows, tables, pictures and always quality was above expectations.

Jesus was amazing! He helped my wife and I find the perfect sectional!

Very helpful

Worked with Michale. He did a fantastic job helping us find what we were looking for and did some amazing price matching for us with ease. Great experience. Definitely ask for Michael Giambrocono!!!

There was a great selection at the store. The staff was very helpful and not pushy.

My wife and I had a great experience at Ashley, especially with Omar. He was very knowledgeable and respectful when working with us. He even remembered us from a month earlier when we weren't in the market in purchasing a sectional. He was very detailed on what was being included in our purchase and what to expect next. Made the whole process simple and easy. We will definitely work with Omar again for our future furniture needs

Great service!

I was very welcome to Ashley store ☺️ I love my beautiful living room sofa 🛋 😍 And I will be visiting again ☺️. I love that I had great 👍 help. Thank you so much 💓

Please beware of the return policies. I went in with my mother to purchase a bedroom set and mattress. We where greeted by some wore a white jacket. Explained that my mother was looking for a bed with storage and a mattress. We looked at the options, than went to the mat department. He explained some of the mattresses, so she showed us the adjustable form and the mattress. Which my mother has wanted and I specifically asked will it fit the bed he said it would fit any bed and if it didn’t we can return it. My mother and I went back to look to look at the beds. we went back to the salesman to ask questions on the bed my mother wanted and one of the questions was will the adjustable frame fit the bed , I asked twice if he was sure, he said yes that adjustable fits all beds and it can be re returned. I should have read the reviews for this store. Now my mother is stuck with something she can’t use and told sell it on your own. I cannot say they were rude because he was not, it is sad that they fool you just to get commission. And by reading the reviews the owner just says sorry and to text or call a number, what is that going to do, I have called and text the number and it did not get resolved I think it’s BS. And it’s a shame. Let’s see if the owner does get this resolved. I am actually still waiting for the manager to call me back since February 25, 2025.

Awful customer service!

I understand that when you buy something at a store you are just making a transaction, where salesclerks are there to sell you things. But some salesclerks don’t have any desire to sell you anything, they just want your money. I entered in the store today and asked the salesclerk why the coffee tables are designed that way, and he reply “ I don’t know I don’t make the coffee tables”. He was rude! I am a customer and I was about to buy 1coffee table, and 2 nightstands, but he made feel that he was rude and tired to sell something else. So I just bought the coffee table that I liked and left the store!

Steven was so helpful and patient with us while making our purchase! Employees here are great and made the experience enjoyable!

It's been more than 2 months since I called that my furniture was delivery damaged.....$4700.00. Purchase. I was told ....don't worry we will fix it....Nothing happened...I called last week and was told someone would contact me....still silence. I do not recommend this store...

Omar was very helpful during our visit. His knowledge, kindness and professionalism was much appreciated when making our final decisions. Thank you for all your help!

The whole experience is just horrible with them. I will never go back there and don’t recommend anyone to go there. Save your money to go somewhere else!

Don’t spend any money on this trash business! Once you paid, you will never get your money even you get defeated product or the furniture with safety issues . They don’t put a sign anywhere or nobody will saying that to you that all the sales are final, no return no exchange. You will have to forced to keep them. Go somewhere else

A great experience all around at Ashley Furniture! We were taken care of by a very helpful sales person. We can’t say enough good things about Xavier! He gave us the space we needed to talk privately but checked in on us when we needed answers. He was very knowledgeable without overselling. Highly recommend him and Ashley at Woodfield!

Norb salesman was very professional. Made my purchase perfect

I loved my sales person Steven! He was easy to work with, showed me things that I was interested in. I ended up buying a beautiful sectional and I am over the moon!

Very friendly. Excellent product knowledge. Extremely helpful.

Norberto was an excellent salesman. He helped us pick out everything we were looking for. He was very friendly and had a great sense of humor. I will definitely shop at Ashley Furniture again. Thanks for a great experience.

Went in to look at bedroom furniture. Was asked by salesman if I needed mattress. Told him no. Within 5 min another salesman dressed in a long white jacket comes up following us talking about mattress and how a good nites sleep depends on the mattress. He was very rude and pushy. Told him I don't need a mattress and we walked out. Also, a friend had warned me how pushy they were. Went to Bobs Furniture extremely nice and much better quality furniture!

Had a great experience at Ashley in Schaumburg, IL (our first time ever being in the store)! Purchased a new sectional and entire bedroom set. Ben was our salesman, he was fantastic and knowledgeable. Not pushy, knew when to give us a few minutes to talk. Great personality and salesman. Nigel was the floor manager who was also super helpful and just a nice guy. Would absolutely recommend seeing either one of them. Also gave us a deal we felt was beyond fair and made it easy to do business with. Thank you both!

Excellent service

Angelina was so helpful in the process of buying a couch for our home.

Omar was so helpful and my purchase was seamless. Can't wait for my new furniture to be delivered to my new home!

Our sales representative was the absolute best.. We came in to “just look” for kitchen chairs and ended up purchasing on the spot .. Norberto Carrazco was are sales/design rep and he was so helpful on questions of fabric,height and pricing He was receptive to all questions and worked with us on the pricing plus delivery in a very timely manner I would recommend Norberto to any of my family and friends when they need any home furnishings. Very positive experience!!!!

Great experience.

Oscar was very helpful from the minute we walked in. He was also very patient with my toddler running around. He listed to everything I said I was looking for and what I didn't like and made some great suggestions. I walked out very happy with my purchase and my experience.

Jose, my salesperson was very helpful, went out of his way for me, and made sure I had a wonderful experience. I am very glad I chose to go to Ashley Furniture and would highly recommend them. I would like to thank Jose for his professionalism!

I was looking to purchase new living room chairs and Ben was both very knowledgeable and pleasant to work with.

Excellent store in Schaumburg IL. Norberto was very helpful and patient. I would go back to them and to him anytime I need more furniture.

Very good experience all was good Raol was great

Went into Ashley furniture and it was a pleasant experience, Ben was a great help and Gabe was very helpful and ended up buying a couch.

Great Service

I will let u know once my husband picks up rhe table and chairs and they're in perfect condition and puts them together with no problems.

When you go to this store, ask for Doug McGee. Hands down one of the best sales representatives I have ever worked with. He greeted us the moment we walked in and was with us from start to finish. He listened to absolutely everything we had to say and what were looking for, provided us with a variety of options and never once made us feel like we were asking too many questions. Doug is beyond knowledge, truly wants the customers he works with to love what they are getting and just is an overall great person. He made everything about this experience enjoyable and genuinely loves what he does. I would recommend this store, but would recommend working with Doug even more! We will definitely be back!

Sabrina and Mike were fantastic. Had a great experience. Thanks!

Norberto was super helpful. He found exactly what I was looking for and was so kind and pleasant! The delivery was right on time and seamless. I was able to find the matching nightstands for the bed frame I bought two years ago, and I love how it all looks together!

Had very helpful, courteous and well informed help. Our “guy” was Ben who took very good care of us. He was very knowledgeable and helped us with decision making.

So far, great. We'll see after delivery. Greeted promptly. Introduction right away. We were listened to at every step. Easy checkout. Will buy there again as the need arises.

Great customer service by Steven and Gabriel! They are very knowledgeable and helpful. I highly recommend working with them

Omar helped us to select our need and made our sofa shopping easy.

The salesperson entered the wrong color table on the order. The mistake wasn't discovered until delivery. The store failed to admit the mistake or consider any remedy. We won't be shopping at Ashley ever again.

No stress easy and fast

BEWARE: YOU CANNOT REFUND ONCE YOU BUY. I just got couches delivered that do not fit properly in my house and they will not let us exchange them. NO ONE told us this when we purchased them. I have spent thousands of dollars at this place and am a valuable customer. Customer service representatives are rude and basically told us “you should have read the agreement which was never provided before we ordered the couches.” Don’t do it. IT IS A SCAM.

Great selection of furniture. Friendly staff. Great discounts.

Waked Hussain is very friendly and helpful to us

Very accommodating

Great customer service! I was able to pick up my furniture the same day

Great experience! Wajid was very knowledgeable, friendly and patient.

My husband and I had a great experience at the schaumburg Ashley location. Benjamin was so helpful while we were shopping for our sofa and loveseat! The store had plenty of selection of various different types of sofas and loveseats, and many were quite affordable. We are delighted with our purchase!

Very nice 👍 customer service, great value for the money, excellent selection for furniture. Definitely visit again.

Service was excelent!

Very bad service

Douglas was an enormous help in our search for a sofa. He was friendly and very pleasant to work with. We love the one we purchased and couldn’t be happier. The manager is very kind and knowledgeable. We will definitely return to Ashley Furniture for any future needs.

They quickly matched the price from another store.

Wajid was an enormous help. He was kind, patient and a bit funny too. I would give him 10 stars!!

Wonderful experience and the sales person, Norberto was wonderful! Very informative, knowledgeable about their products, and helped us out with our needs. He made the experience and sale process easy.

Very bad experience. They were not honest and could have cared less about our perception of Ashley.

Very courteous customer service…enjoyed our experience and good deal.

The team (Ben and Norbs) were so friendly, helpful and informative. Can’t wait to enjoy my new mattress and bedroom set

Rep was great. Easy to talk to no pressure, knowledgeable

Young man Omar is very helpful for me today.

Ben was very helpful and patient. It was a very pleasant experience.

Sales person was fabulous

Jesus was very knowledgeable, super helpful, and very friendly.

Excellent service, great customer service

Salesman was a pleasure to be around didn't pressure is at all took care of all are needs and got us the best deal we are very pleased with our experience.

The gentleman who assisted us was very helpful, but they didn't have the item we were shopping for. Store has quite a lot of furniture on display.

Jesus Decosas was a great salesman. He was very attentive and cordial without being pushy. The store had a nice variety of quality merchandise at very reasonable prices. I purchased a sofa and am considering returning for a love seat.

Joshua and Jesus were very helpful while I was shopping at the Schaumburg Ashley Homestore. Thank you. 🤓

Helped me find my dream bed and made my purchase super fast and easy

Friendly and efficient service

Omar was very knowledgeable. Gave us the space to look around. Very helpful.

I will never go back to this store again the young man was very disrespectful and mean to me 11/7/24 @6:15pm when I called back to the store to report him they stated no employee work there by the name of Caesar so i spoke with Joshua a mgr and explained to him with happened he stated he will talk to the person but never gave the name of the employee he stated he will help me and give me the sectional I wanted at a discounted price only to find out when I called back Gabe stated it was only 10% for a person to yell at me that's nothing this just goes to show they patted him on the back i asked for corporate office Gabe stated it's privately and couldn't give the corporate information very said

Our items are yet to be delivered but here I want to say that we were very happy about the customer service we got from Jesus Decasas and his manager. They were pro-customers obviously and generous of their time. They gave us a good deal too!

Once you find a salesperson it’s a good transaction, but you really have to find one!!!

Wajid was so great to work with!! I will definitely be a loyal customer of his.

Jesus is the guy you gotta find. In life and at Ashley Furniture. Helped us out and got us exactly what we needed in a timely fashion. Easy to work with, super nice, and gave us the BEST deal. Will come again for more.

The sales person was very helpful. He was not pushy. Gave my husband & I options on our purchase that was satisfying to us. His name was Ben Harvey

If I had to, I would give them a zero Bought a couch and the loveseat from Ashley furniture in Schaumburg had it for less than a month and the head rest stop working. I called and talked to a manager in the store. He ordered me a motor for my headrest and my couch waited two weeks never never called never show up to put the pardon then three weeks later still no technician to fix my couch. It shouldn’t take two months to get somebody to fix my couch when I just bought it in August it is now November and it’s still broken and does it work? And when I called protect department at Ashley furniture to have somebody come out and repair my couch and they’re all there nothing but excuses I would never buy another piece of furniture from them again and their extended warranty is something else

Great service. Not pushy at all. I came in with a budget in mind, with specific requirements. They found a perfect match in my budget!

I have ordered dresser night stand and bed frame. I have waited 15 days and contact with Steven. When he checked my order he turned off the phone to my face. Then I went to store. The supervisor said that we forgot to schedule delivery to your order. We are going to call you tomorrow. Today 3th day and nobody call yet. Worst customer service, disrespectful workers and all disappointing.

Absolute ass customer service! Don't ever take out insurance on a couch. I really hope this company goes outta business!!

Not the best high-quality furniture, but the mattresses are really great.

Ben was amazing! I was going to order online, he told me to scratch that, come into the store & gave me even better deals! He also found me & my fiancé the perfect pillows! Highly recommend Ben if you go!

Ben was extremely helpful with helping me get my furniture order and delivery scheduled. Will definitely visit again for future purchases!

Ashley store at Schaumburg has a friendly environment. Jesus, the sales associate assisted me and my daughter in buying a bed. He is very knowledgeable in what he do. He walked us thru the store, and helped us find the perfect bed that we like. The whole process from selection of items thru closing the sale is flawless.

Real easy and easy to work with. Stephen was a great associate who didn’t hover but was there when I had questions. 10/10 would recommend

My sales person was very knowledgeable and helpful. Good experience!

The salesmen Ben Harvey and Steven Beiser were very knowledgeable and helpful. Ben explained all the functions of the new adjustable base for my new mattress. I always thought since I had a platform bed, I couldn't have an adjustable bed. I was very disappointed in Ashley's delivery service. I was texted on the day before delivery that I was scheduled between 8:30 and 11:30 am. On the day of delivery, I was texted at 7:11 am that I was #1 for delivery, and they should arrive in 45 minutes. At 8:48 am, I was now #4 for delivery. At 11:25 am, I was texted they should arrive by 11:54 am ( even though their map showed them near Franklin Park... about 1 hour from my house). At 12:53 pm, I was told they had arrived. But they weren't here. At 2:41 pm, I called and spoke with a representative. I was told there was an issue with the truck... but they were still coming. Finally, at 3 pm, the delivery arrived... 7 hours after my original arrival time. The delivery people were excellent. Very fast and friendly.

The staff and Ron Castell the manager went way out of there way to make me happy!! They had a ton of patience and great advice. Ron himself carried out my tables and put them safely in my car. I highly recommend this store great prices , great help , and top notch customer service. 🥇

I found Eddie and Ben to be extremely friendly and helpful! I especially liked that neither one was "pushy". I will definitely return in the new year for furniture.

Thanks Jesus for all your help.

(Translated by Google) They are very professional, they helped me with everything, they are very good people. (Original) Son muy profesionales me ayudaron en todo , son muy buenas personas

Very nice set up of furniture, my wife was looking for a chair that fits her shorter legs, only 5’2”. Found one.

Steven greeted us from the beginning and helped us through out our entire purchase. He made sure to give us all the measurements we needed. Even had to measure a few pieces himself. Great customer service

My furniture FINALLY arrived today, Sept 3rd. It was ordered on June 6th. While it is beautiful, and looked exactly as it did on the showroom floor, I was very disappointed with the tremendous delay in receiving it. I was told by the salesperson in the store, who looked each piece up on the computer that we would receive it in 2-3 weeks, with the exception of one particular piece that would take a week or two longer. A friend of ours used another Ashley Furniture in the area and received his shipment within 2 weeks. Unacceptable!

Very clean and store employees very friendly.We were helped very fast.Especially an employee there named Eddy Chavez was very helpful and made us feel very comfortable.

Came in looking for a coffee table on the week of 4th of July sales. One sales man greeted us and let us know on the specials of the week and said if we need help to let him know, and let us off. As we walked away, a saleswoman approaches us asking if we needed help and we said “no thank you” and she response back “oh, you’re here to waist time?” Literally left us with a nasty taste in our mouth and didn’t make us want to buy anything. Horribly experience and horrible customer service! If you walk in here most likely they just want to sell you stuff and don’t respect you as a customer.

Excellent service.

Omar was the best it was an extremely pleasant experience he was very helpful and knowledgeable.

My wife and I had never visited Ashley furniture, so we stopped in to check it out. When we entered, we were greeted by Eddy, The first sales person we saw. Eddy was immediately very pleasant, non-pressuring and listened patiently to what we were looking for. He gave us directions around the store to help us locate our options and told us exactly where to find him if we had any questions. As we were hoping to look on our own and have our own discussions about exactly what we wanted, being left to do so with the availability of someone to answer any questions, was ideal. Eddy checked back with us at appropriate times and was readily available if we were seeking him. We left that day with some ideas. He gave us one of his cards and told us his hours that he would be available for us to return. We returned a few days later and immediately found Eddy to place all of our orders. He was amazingly accommodating, patient and knowledgeable. We highly recommend Ashley and Eddy for a very calm and pleasant shopping experience in what can often be a high pressure field. Thanks Eddy!

Ben was a great help and knowledgeable. Very good service. Give the man a raise.

Wajid (i think that was his name) did a great job listening to my needs and providing the perfect solution for me and my familes home furniture needs.

Omar might only be 18, but he knew his stuff and was solid. Well done Omar! Great experience!

The guys were polite and very friendly. Excellent service

From the moment I walked into the store, the staff was incredibly helpful and knowledgeable about their products. They patiently answered all my questions and helped me find the perfect piece for my home. The quality of the furniture is great.The craftsmanship is excellent, with attention to detail evident in every aspect. The materials used are clearly of high quality, and the piece feels sturdy and built to last.

Joshua was kind patient and knowledgeable. Had a fantastic experience

The staff we delt with at the Schaumburg store fron Kevin to his manager was very helpful, knowledgeable, and accommodating.

Got a beautiful couch and Eddy was wonderful!

Jesus is a professional salesman and understands his staff. This is my best experience with Ashley.

Well I ordered a couch from the store they sure me it would fit through my door but however it turns out to be four and a half inches too long and now they won't come get it. So what we're going to do is we're going to complain to our credit card company let them know that they drop the ball and won't pick up their couch and we can't put it in our apartment. Better come get your trash cuz they're going to come take it out of here meaning the building commission.

Ashley furniture is a no pressure shopping experience. Our salesperson was an absolute gentleman and helped us all along the way after we made our decision. They gave us an excellent price for a fantastic piece of furniture. I would shop nowhere else. Thank you Mike! Unfortunately the couch does not fit and The sales person Ron, at the store now is not helping us out. We were offered some trashy looking replacements that nobody would want in their house. I certainly wasn't expected this and I certainly hope they make a replacement it cannot sit in our hallway The fire department will not allow it You got two days to get it out of here.

We had a great and easy experience working with Carlos at the Schaumburg store! He was patient and helpful and explained things clearly. We are looking forward to getting our table on Wednesday, August 7th!

Eddie was great! Very patient!

Overpriced furniture and not great Quality. We got a couch from there not even 2 years old- started creaking 5 months in, staples sticking out which hurt one of un guests and was very embarrassing!! The covers have zippers but once you take it off to wash it ruins the backing and is only a bunch of separated material that makes a huge mess and when putting to it back together and zip it is super lumpy and uneven. Terrible will never buy from here again! I would actually love a refund or couch even exchange as i am so unhappy and already want to get rid of the couch.... idk what happ 20 years ago my parents bought our furniture from the one in niles and we still have them in great shape. Either this store is poorly managed, or the Ashley quality has completely changed. Will keep warning people not to buy from here cause i feel like an undervalued customer.

My sales rep Ben is outstanding! He definitely went above & beyond met & exceeded all my expectations. ☆☆☆☆☆

Carlos was knowledgeable and was very courteous

It was a great and pleasant experience we were helped by Ben who was amazing. Thank you for helping us find a perfect mattress!

My husband and I bought a reclining sofa today. We worked with Michael. He was very friendly and the transaction went smoothly.

Mike our salesman was fantastic.

Couch was delivered with white glove service and was damaged. I was told I would get a phone call within 45 minutes after the customer service agent said that I could not keep the damaged couch until they replace it. Still no phone call. Not too excited about this situation

Great service from Ronald! Fast and easy and most importantly knowledgeable!

Jesus was helpful and knowledgeable. He helped make the overall experience as enjoyable as possible.

Very professional and friendly delivery gentlemen. They were noth very careful eith our furniture.

Vinnie and Carlos were great. Answered all my questions and helped me get the furniture I was wanting for my office and family room. Very personable and helpful.

I went in looking for a loveseat yesterday and found one I liked. After "putting in the numbers" the salesperson said it would cost $1,100. I was prepared to buy it but wanted to check one more store - the salesperson gave me his card. Shortly after leaving the store I realized I hadn't looked at the back of the loveseat, so I emailed the salesperson, telling him I was just in the store talking to him about a loveseat and asked if he could send me a picture of the back (I attached a picture I had taken of the piece, so there couldn't be any confusion). He said he had left the store for the day and asked which loveseat I was talking about. I said "the one in the photo I just sent". He didn't respond. The next day (today) I emailed him again asking if he was back in the store. "Yes I am" he said. I waited for him to send me the picture but he didn't. At this point I decided to just buy it online. After a while he sent an email that said "please call me." I told him I was just going to buy it online. He responded to that email with ".". Anyways, I went online and purchased it for $200 less than what he quoted me. Great experience. Not.

Jesus was outstanding, he was very helpful and did not pressure us. He is such an asset to Ashley.

Carlos gave us great customer service and was very friendly. Nice experience.

Ben in the Schaumburg location is very knowledgeable on mattresses. He made it a pleasurable shopping experience. I will be returning to purchase another mattress.

They had quality merchandise and a competitive price. To us what made the difference was Carlos Malone who is in management. Everything about him was first class and had it not been for him we would have bought our couches from another company.

Visited Ashley to shop for a dining table. Initially, the saleswoman was nice, but when I asked about further, she said I had to buy that day to keep the discount. I couldn't decide immediately and was met with a dismissive "thanks for visiting, have a nice day." Disappointing customer service – felt rushed and unwelcome.

Carlos was extremely helpful and sold me exactly what I was looking for. He helped me explore every option that I wanted to consider, offered great pricing, and was very efficient and professional.

Thanks Carlos Malone for helping us find a new couch. Very knowledgeable and patient.

It was a busy day at Ashley, but Jesus was attentive and helped me find the perfect chairs to fit my space. It’s not the first time I have bought chairs from Ashley, and I would come back again.

Bought a couch from Kelly, she was GREAT! VERY HELPFUL. Delivery was easy and fast.

Eddie was terrific and very helpful! He suggested end tables that fit perfectly with my furniture. Many thanks!

We needed a new bed bad. My wife is pregnant and my job is physical, so we were in desperate need for help. Instead of just a sales person, we got a doctor and a financial advisor who gave us the best care possible. We laid the whole time in comfort during the sale and everyone exceeded our expectations in delivering great customer service to us.

Find what we wanted right away and breezed through the financing

Ashley Furniture Schaumburg really screwed us. Carlos Malone was our salesman. He said he is the store manager. We purchased a couch, chair and ottoman. He did the old bait-n-switch on us. He charged us for one set that we touched and sat on and we ended up getting a different couch entirely delivered to our home. Upon researching the couch we actually got, he charged us more than the couch, chair and ottoman were than on their own website. Carlos Malone told us that we were supposed to be getting a great deal and discount on the set we sat on. Nowhere on the receipt does it state any type of discount at all. In fact we were charged more for a set that is different than the one we wanted.Customer service told us that now that the couch is in our home we cannot return it. He got us really good. Also, we were promised that the furniture was in stock and getting delivered in a week. They cancelled and rescheduled delivery stating that we changed the delivery and now the remaining items are on backorder. What a mess! They are professional thieves! We will be cancelling the rest of our order, but we are stuck with a couch that we did not want. We are now paying for a couch that is more than their regular price on their website. We are stuck paying for full delivery for a couch that we don't want. Let's not even start talking about the inconvenience about this whole debacle. Ashley Furniture and Carlos Malone, what are you going to do to make this right? Below are photos of the couch on their website. And then what we were charged on the exact same item on our reciept. He overcharged us 100$ on the ottoman. He overcharged us 100$ on the chair. And he overcharged us 150$ on the couch that is smaller and different than the one we wanted. Not to mention the "great discount" we were supposed to get on buying multiple pieces. What a scam!

Salesman was very helpful and courteous.

Eddy was great and so was Nigel

Great service

Zara was very patient and helpful with finding a sectional we want. We had brought our 2 kiddos, including a very antsy 3 year old boy. She provided our boy crayons and papers to keep him entertained a bit. She didnt need to do that but she was very understanding and patient. She helped us decide on the sectional that we both (my husband and I) would like. Gave us payment plan options to fit our budget. Thanks Zara! You're amazing 💗👏

Sales people are rude and just don't let you shop in peace

Dave was helpful with our selection process of picking the right sofa for our new home. Informative, professional and offered great discount price which allowed us to purchase the sofa on the day of. Highly recommend and will be a repeating customer in the near future.

Couch frame cracked, since couch is over 5 years old the call center agent said it’s not covered by the “limited lifetime” warranty on the couch frame. Evidently Ashley expects consumers to replace furniture every 5 years. Giving Ashley a one star review because quality of the product is poor and its warranty is misleading. I do not recommend buying furniture from Ashley.

Kelly was amazing just helping me over the phone and not in person. I’ll be seeing her very soon.

Good customer service and really helpful employees. Thank you

good

We had a great experience at Ashley furniture store in Schaumburg. I would definitely recommend.Ashley & will go back & shop there again I give then 10 star's

Ben was fantastic to work with. He listen to all our needs and helped us pick the perfect couch for us. Will be using him and the Schaumburg location for all our future furniture needs.

Great service, Michael G. was an excellent salesman!

Zara was very helpful.

One of the worst store in Chicago land area. Pathetic policies and full of fake staff (From manager to Delivery people). Manager do not want to take any broken items responsibilities and Delivery people do customer signs by them selves after delivery. I request people who plan to visit Ashley Schaumburg, please think twice before step in. There are lot of other stores we can visit

Mike Giambrocono was great to work with. He showed me just what I needed and explained things in layman's (laylady's) terms and lightly suggested things I'd might want to add on. He split my delivery to accommodate my trip in early July that I appreciated greatly. He and Kyle were terrific. Thanks much guys!

Benicio was very attentive, he helped us find what we were looking for, he took his time to show us different mattresses until we found the one we liked, thank you!

I love shopping at Ashley. I for get the gentleman name that help,very nice.

I will never do business with Ashley Furniture again. The have terrible return policy.

Very clean and organized, Kelly T knew exactly what I was looking for and it was hassle free ordering. Kelly was super nice and professional I will definitely be returning!

Ben is very professional and made the transaction quick and easy.

Disappointing Experience at Ashley Furniture Schaumburg.. I wish I could give them a negative star Review: "I recently visited Ashley Furniture in Schaumburg during their sales event and had a decent experience. However, my opinion quickly changed after the sale was over. The staff became incredibly rude and denied services they initially promised. When I went to the store to request assistance, they flat out declined, and when I expressed my frustration, they told me to leave or they would call the police. It was shocking and completely unprofessional. I strongly advise against purchasing anything from the Schaumburg location, as their post-sale customer service is appalling."

Keli was the best... Excellent service along with getting me comfortable and explaining all the options in great detail ,Price was great as well. Great hire Ashley ...

I had a great experience choosing the dining set and sofas sectional. Wajid was a very knowledgeble and effective salesman. He spent time with me choosing and educating. Will come visit Ashley furniture For the mattresses options for sure. Can not wait for the furniture to come! Thank you!

Jesus was terrific! He was welcoming and helpful, but never pressuring. And he worked with us on price. Very satisfied with our experience. Thanks, Jesus!

The sales rep was friendly and knowledgeable- she helped me find the sofa that I was looking for even measured out the height so I could test and compare with in store options

It was I was always notified where the driver was and arrival. That was great.

A great collection for a reasonable price and also convenient financing make it easier for everyone who wants to purchase stuff from this branch. By the way, Carlos was the manager at this store who helped us through our purchase and I’m so happy with my shopping experience.

Good knowledge sales person Manger is very cooperative.

Purchased a sectional and a tempurpedic mattress from here with Carlos’ assistance. When I was purchasing the pieces of furniture Carlos went above and beyond to make the sell fitting in my budget, so above and beyond that he promised an item that he can’t fulfill. I was promised an adjustable base for the mattress which it turns out that it was a promotional item & I was going to receive it by purchasing the mattress regardless. The adjustable base that was promised is not the same as the promotion and after it was delivered it was no way I can exchange it unless approved by the store. I returned to the store 3 times & on the third time the manager told me he couldn’t solve my issue because what I’m saying is just hearsay & that Carlos clearly explained to me the base that I would be receiving. For a manager to sit there & call a customer a liar for trying to get what was promised to me is outrageous and mind boggling which is why I felt the need to share my experience. So for any future customers, please double check your purchase order before signing it because Ashley will not do anything to make things right if you’re sold the incorrect item. This is for sure the last purchase I am making through Ashley’s furniture.

We had an amazing experience with Wajid! We will most definitely be coming back for his service! We enjoyed his tempura pedic doctor jacket!!

Jesus was very knowledgeable and helpful in helping me pick what I was looking for. Super helpful young man who knows his job and takes care of customers.

Pleasant shopping experience. Knowledgeable sales person. Perfect delivery. Couldn’t ask for more.

Carlos was patient and extremely helpful during my shopping experience. I left feeling great about my purchase.

Terrible customer service with shady salesman. Was sold a bed and adjustable base that massaged and was told it would get to me in a week. 1 month later it was delivered and the base did not massage. Called the salesman and he gave me a number to call to rectify the situation. Every time I call the number it says to call back layer because they are having technical problems i.e. just go away. If you deal with Carlos you are forwarded he's a hustler. Don't trust anything out of his mouth and he'll use the ol' no I don't remember you, the situation or the sale" excuse

Carlos was polite And Easy to talk with and explained everything about the product that we purchased.

The furniture buying experience was a breeze! This is my first time buying furniture and the quality of Ashley furniture is perfect with tons of options. We were lucky enough to work with Carlos! He knows what he’s talking about. He was able to lay out all the different options for furniture and finances. He was so nice and made the process even easier with his character and knowledge. Highly recommend coming here and working with Carlos!

Great service by Bayan!

Carlos was a big help and great to work with. He was very thorough with explaining things and very accommodating. After having a bad experience at the Algonquin store I wasn’t sure I would ever shop at Ashley again, but decided to give them once last chance at the Schaumburg location. Carlos was able to earn my business back and I will be sure to go back to him for the rest of my furniture needs.

It's nice and good experience.

Jesus was very attentive and knowledgeable on the merchandise. He helped us find exactly what we needed.

Excellent service

Kelly was so nice I didn’t intend to buy any furniture. Just looking but I ask her for help and she was so kind and helpful and trustworthy. The staff works on commissions and she didn’t push to sell, I mentioned about pricing and she was gladly willing to help. So because she was great I did buy a sofa and I feel good about it. Thank you

Best salesperson we have dealt with yet. Jesus was professional, real, and answered all of our questions!! We will be back again!

Excellent service, very friendly, no pressure.

Thanks to Alex and the manager we walked out today with a great deal on a perfect sectional! Thank you!!

I have been to different furniture stores around the area and this has been my favorite, great quality pieces. Vinny was great, I told him what I was looking for and he showed me around and gave suggestions. Everyone I came in contact with from the store was very friendly and inviting without being pushy, I would definitely recommend and will come back for any future household needs. I had a great experience. Thank you!

Excellent, attentive service to help us find just what we were looking for, and at a great value!

Good price, good furniture

We were looking for two mattresses and Vinny and his team helped perfectly with everything from the choice to the pick up. 👍🏻 mattresses are plush and cozy, love it. thank you

Jose Delgado and his manager took excellent care of us when we bought our sectional and table set there recently. I will definitely go back and see them for future purchases

Great place! Jesús was a great sales person!

Wonderful service ! Especially, our sales lady. Thank you!

I had a wonderful experience! The price was perfect! Jesus D. was the best and soo helpful!

If you get a chance to visit Ashley Furniture, please ask for Carlos. He is very knowledgeable and will answer any questions you might have. He also cares about your purchase and you being happy with it.

So we went in looking for a couch and a sales lady named Bayan made this experience the worst possible one yet. First of all we have been to many furniture stores and never once has a sales associate commented on how long we were in the store. We were in there for maybe 45 min when this sales lady comes up to me saying “well you have all the time You’ve already been in the store for over an hour” then she proceeds to insult me by telling me I’m picky and if I go and sit on another couch it will be my favorite and come back to this one it will be my other favorite. These are fairly pricey couches and of course I want to make sure the one we purchase is the one best suitable for us. I also didn’t appreciate how she had zero idea on any of the sofas, she was asked what the name of a couch was and she stated “oh I’m not good with names” honestly I could go on with the nonsense and disrespect but it’s not fair to say every employee there is like this. We’ve been to the location multiple times and this is just a fair warning to ask for another associate.

Great experience! We knew what we wanted and our sales associate was able to make it happen!

Good selection. Great people. Special thanks to Jose!

Ashley Furniture has really good variety! Their sales woman was very informative and patient.

Me and my sister went in today and were pleased with the customer service. Bayan assisted us and was very polite and very patient with us and very very helpful. Great customer service

Worst Experience Ever. DO NOT BUY ANYTHING FROM THESE GUYS! I bought a sofa in November 2023, I received it a couple weeks after and I paid $2000+ for it. The day I got the sofa at my house they dropped it from the truck and broke the arm rest. Then the pain starts, i call the customer support and they are 0/10, worst experience ever as well. They scheduled a technician to come and fix it for FREE, but he came 3 weeks after the receiving date, then he ripped the whole textile arm rest part to tell me that he can't fix it and left it like that, then he just left… I had to speak on the phone back and forth with customer support again so 1 month after that they offered a free exchange. Then I received 3 new sofas that were more broken than the original ones, so I had to call and start the whole process over again for a new exchange… THE DO NOT OFFER A RETURN AND THEY PROMISE ME MANY TIMES FOR COMPENSATION AND $$ BACK BUT I STILL DIDN'T RECEIVE ANYTHING 5 MONTHS LATER. I DON'T KNOW HOW THIS COMPANY IS IN THE BUSINESS STILL. I HOPE MORE PEOPLE SEE THIS SO THEY DON'T NEED TO GO THRU ALL THIS..

Good products, uncomfortable customer service, they go very fast because they want to sell to other people later!

I strongly recommend that you DO NOT buy from them. They have horrible support and a horrible delivery service. Their delivery service damaged our couch while delivering it, and now it has taken them more than 4 months just to send out the part needed for repairs, so they can schedule a technician to come and fix it.

Worked with Jesus D. Was very professional and knowledgeable about all my questions and made the experience much easier. Will be returning.

Carlos was amazing and super helpful in assisting me with buying a new mattress and bed frame. He made the furniture shopping experience way less stressful.

The story is to long. I had a problem with the people who take care of your repaired. They are really bad. But your associate Manager Andy Moreno helped me through the whole ordeal. It took from November to February to get it almost done now I’m waiting for the piece of furniture to come. He called them for me and they did the same to him, he treated me so professionally. He needs a star. Thank you Andy

Andres and Frank at Ashley Homestore in Schaumburg did a great job on helping us find a new mattress. AAA+++

They put it together in no time and was very careful

Ashraf at the Schaumburg location is very knowledgeable and helpful, thanks to him we found the perfect mattress!

recently purchased a sectional couch from Ashley Furniture, and it has been an absolute nightmare from the start. Upon delivery, we noticed a broken part, so we promptly called customer service. That was the first and last time we received any semblance of attention from them. Despite numerous calls and emails, our issue remains unresolved. To add insult to injury, the technicians they sent out not only failed to fix the problem but also lied about it, claiming there was nothing wrong without even bothering to sit on the couch to assess the issue properly. It’s beyond frustrating to be met with such incompetence and indifference from a company that prides itself on quality and customer service. Save yourself the headache and steer clear of Ashley Furniture.

The sales associate Alex, the manager and the GM all gave exceptional service.

(Translated by Google) Mike treated us like no other, very friendly and I found what I wanted. (Original) Mike nos atendió como ningun otro muy amable y encontré lo que quería.

Thank you Carlos. You went above our expectations when you started carrying around ottoman to build our dream living room set!

Good customer service, management was very helpful.

Sara is amazing! She is prompt and clear in her communication, and knowledgeable about the products. I have purchased multiple items for my home and offices for her over the past couple of years and I am still very happy.

Our sales lady Nathalie C. Was phenomenal! She gave us the space to look and when we needed her she could answer every question we had. She us very helpful and courteous.

Good services.

Friendly, down to earth employees! No pressure sales. Great experience! Will return!

Layla had a great no pressure approach which made it a nice experience. Just let us shop, but there when we needed assistance. We were able to see and feel the quality of what we were buying, yet the web price matching was the best of both worlds.

Bayan was exceptional as our sales representative. She’s very knowledgeable and nice to work with.

Andy is an exceptional furniture salesperson who consistently delivers outstanding service. His extensive knowledge of furniture styles, materials, and functionality allows him to provide valuable guidance to customers. Andy's friendly and approachable demeanor creates a comfortable shopping experience, making customers feel at ease while exploring their options. He goes above and beyond to understand customers' needs and preferences, ensuring they find the perfect furniture pieces for their homes. With his professionalism and expertise, Andy truly excels in his role as a furniture salesperson.

It’s a good store. And Mr. Michael was very nice and friendly and helpful

Awesome! Very helpful and pleasant

Great experience with our rep Carlos Malone. Very professional and knowledgeable about everything in the store.

The sofa arrived with scratches and a rip. May be the delivery people while brining it in damaged it. They told us we have to deal with store. Store told us we can’t do return or replace as per their policy.

Everyone was very helpful and pleasant. We will definitely be back. Thank you Mike

Everyone was very friendly and helpful. I like that we were able to explore the store without feeling the pressure.

It's good

Terrible! Do not shop here! As soon as they or should I say Vinny found out we bought a house & needed to furnish it, he got extremely pushy. Wanted to sell us the most expensive couch, etc. We knew what we were looking for & it was nothing he wanted to push! Then, he claimed he was giving us the best deal, after he went ahead & added all the protection to everything so that of course raised all the prices. Then he was going to send us a final quote. All he ever sent was the total which was over 28,000.00! I had priced out everything online & my total wasn’t even 16,000.00! They are scammers! Well, at least Vinny is. Don’t shop at this location if you value your money! I won’t say all of Ashley’s salespeople are like that, because they aren’t! I’ve had very good experiences at Ashley Furniture! This place, is bad!

Had a great experience at Ashley's. My salesman Sardar was phenomenal.

Great place to shop, nice furniture and delivery was perfect with no issues.

Great service. No pressure to buy.

Bayan was so helpful she explained everything and was so patient, if you’re looking for someone to help you make sure you ask for her. We originally had Vinny helping us but he was not explaining things and did not help whatsoever. he also made himself look so busy when in reality he was in the middle of the store talking to other associates. His manager pretty much was looking for quotes/information for us. AVOID VINNY !!!

Our Sales Associate, Vinny, was very helpful and we were done very quickly. Thank you so much!

Great service. Nice people to deal with

worst store ever. they dont care about you and have no follow. i feel like i have to chase them down just to get a response. DONT SHOP HERE

The sales person and manager were so helpful, kind and patient during our whole transaction

The young women Bayan helping us find couch checking all requirements on our list was exeptional: helpful knowledge close by when needed but by no means pushy. Customer service like that is what makes the whole experience great. In all honesty we walked in the store by chance without plans to buy anything yet, but it was hard to resist when you find all you are looking for even if its a few months too early..

Overall our experience was good, however we purchased an extended warranty that when we got home and read more online, felt we were misled about. We were told we’d get our money back (almost $400) at the end of 5 years if we didn’t use it, but in actuality we would get a credit toward another purchase. Just be sure and ask questions, lots of options presented to “make the sale”.

Andy our salesman was very helpful and knowledgeable. He was very friendly and helped us find the perfect sofa. Great pricing and financing! Highly recommended this store and location.

Typical sales staff, friendly and professional. They were always willing to help to satisfy your needs. Still, with their egarness to sell, when I wanted to know about items, threw me off.. All in all, they are very nice, and did help.

Friendly service and good explanation of the product!

We found the perfect sofa at a great price because of ypur knowledgeable salesmsn, Wajid! Thanks

Very friendly and great customer service!

Great service, people are very helpful and friendly

Jose was very patient with us. Ashley Furniture was not our first choice but he helped us change our attitude by coming up with answers for all our concerns.

Selections were excellent and well arranged. Enjoyable shopping experience. Would definitely go back. Our salesman Mike G. was great and very pleasant to work with.

I was very satisfied with Ashley furniture. Your service was beyond expectations.

We spent a lot of money on Tempur-Pedic power base and mattresses. When they arrived, the mattress is MUCH firmer than the one I was shown in the store. I have had the mattress for days and have yet to have a good night sleep; it’s like lying on a plank. I am having a hard time believing all the claims because our sales guy was VERY pushy and I feel like I’ve wasted thousands of dollars and my only recourse now is to exchange this for another bed from the same pushy people and store. I tried to chat with someone tonight because as soon as I lay down I realized I’d give anything to have my cheaper 15-year-old pillow top back, but as early as I go to bed, Ashley quits earlier. I went to LaZBoy to buy a reclining couch for a disabled family member after I bought this mattress. The pushy Ashley guy badmouthed LaZBoy, but at least the product I got from LaZBoy feels exactly as good as it did in the showroom, unlike this awful Ashley mattress. Also, it got delivered faster. At this point, I am miserable from lack of sleep. I can move this stupid mattress all over, but it’s always too damn firm to sleep on. I’m extremely unhappy.

Our salesman was very attentive and up front about their selection and pricing

Jose was great! No pressure and hooked us up…$$$ much appreciated since I hate people lingering while I’m shopping… woooo

The sales rep as soon as was done selling started to ignore. Had to ask multiple times to provide help to get the furniture out of store. Her communication was vague. The guy who came later helped us through.

Andy was fabulous to work with. Kind, helpful, professional

We bought sofa during black Friday. Sami was our sales associate and helped us with the purchase. We thought he was very helpful and nice as he scheduled our delivery date. Well, that changed. The sofa was scheduled to arrive around in a month. A week prior to our scheduled delivery we got text messages from Ashley to schedule our delivery, we just ignored it as our sales rep scheduled it for us on the spot when we purchased. Well, somehow that wasn’t the case. We tried calling him or the store but no one answered. We just thought maybe it was a glitch in their system and we scheduled the delivery again. Also, our sales rep mentioned even if we choose the free delivery it’s a “door to delivery” we mentioned we lived in a condo building, and on third floor and he assured that it’ll be delivered to our door and the delivery people will bring it up. That wasn’t the case, and delivery people met us in the lobby and told us they will not bring it upstairs. Wouldn’t recommend as we feel like we were told whatever just so they can make a sell.

I love the furniture I saw in the store. They were authentic and of good quality. I love the assistance from the staff. They're amazing.

Ashley at Schaumburg was very helpful. I placed an order on line and the service was horrible when I had to change the delivery. I kept getting the runaround and no one knew what to do. I went to the store and they took care of me within 15 minutes.

We are very happy with our new chairs and experience with Ashley Furniture. Our chairs were delivered on schedule and the delivey team were very polite. We would buy from them again.

Issues with warranty repairs and customer service support.

The guys that delivered were awesome and after such a frustrating purchase, all as a Ashley Team, from Andy and the delivery team hard work made a Ashley furniture customer first life!!!!!

Wonderful sales team! Great everything thank you love my furniture! Better than crate and barrel service for sure

Best bang for the buck and super helpful staff.

Very good experience our sales rep Sam was extremely helpful and a joy to work with

Bad customer service and no one picked up the phone call. Order has been cancelled without notification and trying to connect and get help but very bad service and keep lying.

Many option, nice. flow to the store, reasonably priced, and Helen was great!

Great coustmer service

Great customer service, salesman answered all of are questions accordingly

It was a pleasure to work with Vinny and the store manager. They made it a great experience. I will definitely go back to order my mattresses.

Went to the Schaumburg store, met Helen the salesperson. Absolutely wonderful! Bought a leather sofa, and hopefully more in the future.

(Translated by Google) Very good service and great variety of furniture (Original) Muy buen servicio y variedad de muebles grandiosos

Best service ever

My Salesperson Mr. Omar De'Casas Was VERY NICE He Took Time To LISTEN To Me I WILL GIVE Him A HUNDRED💯💯STARS🌟 🌟If I Could

This place was amazing and welcoming behavior staff .i like it👍

Sam is very helpful and has alot of patience