Ashley Store Shiloh, IL
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Shiloh, IL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Shiloh, Illinois at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of Shiloh O’Fallon Twp Rd, near Target. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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Sales man Urban was very helpful and knowledgeable.
Kristain the salesman was wonderful!!!
I’ve made multiple purchases at Ashley’s over the years including this specific store. Just recently, about 2 months ago I purchased a full bedroom set and living room furniture, all which I was satisfied with. Last week, I took my mother into the store to utilize a credit from an unused warranty that she had. She found a recliner that she liked that was marked down due to it being a floor model (there were 2 identical chairs on the floor) that met the $500 threshold we were informed had to be spent in order to use the credit. After moving forward, we were told that they’d have to wait for the warranty company to release the funds to apply towards the sale however the sales manager said he would tag the chair as “sold” and he would contact upon his return to work this week (since he was off work a few days) to finish up and pick up the recliner. We were also told that we’d be able to pick up the recliner instead of paying for delivery. Today when my mom called the sales manger to follow up on the chair, she was told that the chair had been sold to someone else because the chair hadn’t been marked as sold in the system while they were waiting on the release of the warranty credit. She was then told they could offer her another chair which was a higher price but would discount it and she’d have to pay for delivery. With the discount plus the warranty and delivery, the cost was quite higher than she’d anticipated and originally agreed too. Concerned that this was a scheme to get more money out of her, my mother asked me to accompany her to the store for a better understanding. Upon arrival the sales manager gave us the same story about the chair being sold and what they could offer. I explained that this was at no fault to my mother and the alternative offered was not sufficient because she’s retired, on a fixed income and not in position to pay more than what was previously discussed and allegedly sold. I also shared that I’d made many purchases with Ashley’s over the years and very disappointed with this approach and it made us very skeptical. He apologized and said he’d speak with his manager and to see what he could do. The final offer was a newer model chair, with 1 year warranty plus delivery however the cost would be $100 more. I explained again that this is not okay and was not what my mother had initially agreed too nor planned for however the decision was ultimately hers. Uncomfortable and frustrated with how this matter unfolded my mother declined the offer. She and I feel this was very poor service and a failed attempt to up charge and mislead a senior citizen. Unfortunately my many years of satisfaction with Ashley’s is now tainted with this experience and lack of appropriate resolve. This will certainly impact my decision to shop with Ashley’s in the future.
Nice and clean and the sales rep was nice and very knowledgeable and patient with me she was not pushy and kinda let me do my own thing and was there whenever I need her so my overall experience was A 1 I will definitely be back.
Robert made my experience there at Ashley Furniture awesome. Very knowledgeable and helpful.
The sales lady was terrific. Our salesman to another customer and she took over. She was very kind and knowledgeable. We really appreciate her for helping us.
Robert was great & explained everything I needed to know.
The process was quick and easy
Kristian was absolutely amazing! He was so patient, helpful, and professional. He made the experience really smooth.
Staff was very polite and knowledgeable! Great atmosphere!
Will judge you based off the way you dress. Assistant manager called me man like we were friends. I prefer sir, it's a business transaction. kristian saves your rating if it was based just off him this would be 5 stars. Edit to 1 star. Seriously just go to Kloss the delivery will be way smoother of a process also no way to call the store! Customer service isn't in the USA Time frame for delivery is literally all day 10am to 9pm. Ridiculous
Easy discussion with the sales associate. Provided an immediate option which resulted in an additional piece being purchased.
I came in with almost everything I wanted on the app .. sales lady helped me quickly and efficiently and was able to put the purchase on my Ashley Furniture Card .. as well as get me some deals on mattresses and discounts ..
Sarah is an awesome person! It was late evening and she was warm, friendly and very helpful.
Bart was extremely helpful
I had a great experience at Ashley furniture. My mom found the perfect chair. She bought the chair on a Monday and it will be delivered already on Thursday.
Kristian was wonderful and very helpful. We are pleased with our purchase.
Kristian was an amazing associate. We were able to walk the store freely, and when he sensed we had interest in a couple items, he was there to assist us, in a completely non-agressive way, and answer any questions we had. When we returned the next day to make the purchase, he made the process very smooth and comfortable, giving us good advice for upkeep along the way. The price was outstanding for what we got, and will 100% be looking for Kristian on any subsequent visits.
Ashley is my go to store whenever I shop for furniture! It’s my first choice to check them out and see what deals I can find and I do find plenty of good deals! They have nice quality furniture and home decor. My family says I have an Ashley furniture home because I have something from Ashley’s in almost every room.
BART was great the work with.
Great customer service and got what I needed the first time with no issues..
Jim is an excellent salesman.
Experience was great, Helen is very friendly and answered all of our questions. You should be proud to have such a nice and knowledgeable employee. Thank you!!
Everyone was great! Can't wait to get my furniture. Last furniture i bought was at Ashley...10 years ago! No complaints then or now!
Ashley Store in Shiloh , IL went above and beyond to help me.
Sales Associate Keisha was very helpful and professional! Keisha thanks for you help and meeting my need!
Very polite and knowledgeable
They are very helpful and and make sure what u looking for and at is what you want to purchase. They will help u find something that will suit you if your not sure what you are looking for.
Excellent sales staff and selection. We have not received delivery as of yet so I can't comment on that.
Great job getting us to find the right item
Everyone was very friendly and helpful and remembered me from previous in and out the store.
So Disappointed in the delivery services they now use. Stop using a 3rd party! I have boughten multiple rooms of furniture from Ashley Furniture and this bedroom set for my son has been the WORST experience with the delivery. Have had multiple days with the time window given to me for them to cancel “because the truck was over full.” The other day the bed was delivered broken, and the driver said he pointed it out to the warehouse and they said take it anyway. I have taken multiple days off for deliveries scheduled only for them not to show up. The store has been great with marking down and giving me discounts each time I have went in to complain. This is just a sad that the company is loosing all respect because of crappy delivery services!
Bart was awesome to work with we will return to Ashley furniture to work with him again.
Easy and quick service! Keisha helped us and she was wonderful. She helped us figure out how to configure a couch to fit what we needed. Very excited to get our new living room furniture. We were in and out in less than an hour!
Kristian U. was phenomenal! He made our shopping and purchasing experience very easy and was super helpful.
I purchased a couch with the help of Keisha, and she was incredibly informative and helpful throughout the process!
Helen was such a great help with our purchase! We weren’t entirely sure what kind of seating we wanted for our living room but she showed me some options and let me look through the floor inventory at my own pace. I never felt pressured but she was there to help whenever I had questions. She gave us a phenomenal deal on our sectional purchase, explained the protection plan options, was patient and kind with my pre schoolers who were with me and overall was so amazing to work with. I would absolutely return for any other furniture needs we have!
Although there were many employees in the store, it was necessary to go to the desk and request assistance while many employees were sitting idle. When we did get an answer to where things were located, the sales assistant pointed to where our requested item was located rather than helping. It seemed they were not interested in making a sale.
It was very pleasant. Our sales person was very, very patient, and very helpful.
I worked with Prince while looking at bedroom furniture and mattresses. He was very polite, knowledgeable and answered all of my questions. I am very pleased with the level of superior service he provided.
Awesome store, great deals, and very caring and professional sales people.
Experience with Ashley was extremely positive! Our rep was very helpful and went out of her way to assist in getting what I wanted and went above and beyond to get the best deal.
I will never get furniture from here again the delivery service is horrible. Took off work several times and they kept rescheduling my delivery. Without notice.
Great experience. Salesman Urban was great!
Sarah was fantastic she helped us find the exact dining room table set we were looking for. Couldn’t have had a better experience
Helen was very helpful!
Extremely nice people
Good service
Our salesman, Kristian, was truly great to work with. He answered all of my many questions and made the furniture buying experience seamless. From purchasing to delivery- everything was easy. He made a sometimes stressful buying experience fun. We will definitely return to this location to work with Kristian again.
Jim was awesome! Sincerely appreciate his professionalism and working with us to facilitate this order. Thank you!
I wanted to buy 2 pillows on the red tag clearance that were 90% off. It took the salesperson 30 minutes to complete the purchase. My friend that was with me said they think I was on Candid Camera. My total, with tax, was $10.80 and if the pillows weren’t so cheap, I would have left after 10 minutes. I was given a folder and all sorts of paper abd pamphlets for two $5 pillows. You would have thought I ordered a whole house of furniture, it was ridiculous. I came in for a leather sectional with a chaise and was told they only have 1. Wow, only one! I won’t be back.
We walked in wanting to purchase a recliner for my husband who just had surgery . Mike helped us make the purchase . We didn’t leave with one like we were hoping but the new one will be delivered in a few days . Mike was very helpful with his recommendations. The entire process took less than an hour .
Mike at Ashley was very helpful. He was able to find the exact couch we were looking for. Thank you for taking the time to search for it and setting it up to be delivered.
My experience at Ashley furniture was the best. I can’t remember the lady name who helped me but she was hands on as soon as we walked through the door. Very nice very polite, helpful and patient !!I will definitely be back
The customer service was amazing from the moment I entered! Jim listened to my needs and wants & helped me pick out the perfect bed that suited my needs and budget and even gave me all the space I needed to just explore. Best shopping atmosphere ever!!!
Great people and service not pushy at all
First of all, the store is immaculate and beautiful. I went in knowing the recliner I wanted to look at as I had seen it on the internet. I asked how much it was And my salesman, Jim looked and gave me a price. I said well it's less expensive on the website that's what brought me in and he said I can definitely match that no problem. We then begin looking at couches and for every couch I sat on And was not satisfied with he took note and then guided me to the perfect sofa that met all the criteria that I had asked for. It couldn't have worked out better. The chair and the couch were made in similar materials and complimented each other. I am thrilled with my purchase and cannot wait for the delivery and set up. I will be back to shop for a new mattress. I highly recommend Ashley furniture in Fairview.Heights. My salesman Jim is also the assistant manager, He is attentive and knowledgeable of the items in the store. Give them a visit before you make your final purchases anywhere else. Cyndi M.
Great customer service and prices.
Kristian at Ashley, in Shiloh, listened to what we needed and made magic happen!! We will use this Ashley every time for all future furniture deals.
Christian was wonderful. We had a fun time picking out sectionals. He was very personable and was able to find what we wanted for a better price.
Very good customer service in the Shiloh IL store.
Took my Mother in to buy her 1st new sofa since the 70s! She is 76 and Rarely splurged on herself. Helen was FANTASTIC!
The easiest and nicest experience working with Niezel Olgas. She was patient while my baby ran laps in the store. She helped explain the purchasing process clearly and made sure I got set up with the best pricing and credit card. I highly recommend Niezel and will be saving her card for when we purchase our home in the next year and will need to buy all new furniture sets.
Kristian did an amazing job showing me the options and knowing the products that fit what I was looking for. We had specific space restrictions and he made sure our order was going to fit our room.
Big shout out to Julie & the rest of the staff at the Shiloh Il store for helping my family and I. They all were friendly and very helpful. They didn’t pressure me to purchase just casual conversation but I ended up purchasing just what I needed.
Very helpful and found us what we needed in our price range. Professional and courteous. Excellent experience!
We found a nice coffee table and end table. When we were checking out there were problems with the warehouse and wrong info, etc. Anyway I wasn't happy that it took 30 minutes to check out. But I don't think it was the salesman in the store that was the problem.
So far everything has been super easy and hassle free!
To finally get the claim completed was good
Helen is an absolute gem and we really enjoyed working with her. We are looking forward to the delivery of our new furniture!
Kristian was very helpful and very patient. The selection was much more abundant than I anticipated. Very quality shopping experience- we bought a couch!
Great experience. Very friendly and knowledgeable staff. Highly recommend.
Only 3 employees working at 7 am. Quite busy. All were patient and kind. My only thing that I think was off was that when I refused a protection plan I was told when I picked it up I needed to check it over and be satisfied because if I take it home and find something wrong then I cannot return it. If no protection plan then it is not returnable. That somehow sounds like a threat. Buy a plan or take your chances that our chair is in good shape when you get it home. Not very good customer service.
The guy was very helpful and checked on the price for a couple items I wanted. I love your store, but everything cost so much.
Great customer service!
Very knowledgeable friendly staff.
Great experience with Michael H. and the team. No sales pressure just a conversation on what i was looking for. Great communication and help. Assisted finding the best solution financially and functionality for our space. All financial options were explained in detail and all our questions answered. I would advise anyone looking to outfit their home in any financial situation to come to Ashley. They have the knowledge to find solutions to help everyone find the right look and the best price. Very high quality merchandise and it really is a showroom without the sales floor pressure. Looking forward to our delivery. Thank you Ashley
Sarah and Shelly were both great. Everything was explained to me very well.
They worked extremely hard to make me satisfied. They made what I had in store credit fit what I wanted even though it was not on sale.
The 1st visit was ok, but I was informed my sister was incorrectly informed about what we wanted, but the 2nd visit was more productive which resulted in confirming my purchase.
I was quickly greeted by Mr. Miller who made the purchasing of my new sectional super easy. He answered all my questions. Thank you so much!!
Keisha was easy to work with. She explained every step of purchase. It was easy yo complete the sale
Mechanical issues with couch and loveseat. Made claim, never even got email response, no claim number. My husband even went back to store and was told they can't do anything about it. He is about ready to get lawyer because we can get no help.
Variety, display of furniture was on point the sales guy was informative, listened to what I wanted and then delivered. Thank you Kristian for all you did today!
Great experience. Low pressure sales. Very friendly salespeople!
Sarah was very helpful!
I had already spent some time looking at the sectionals before I bought my new one, so the day I went in everything happened pretty quickly. I had a good idea of what I wanted and Bart helped clarify a few things about financing, & customizing the pieces.
Needed a buffet right away several to choose from picked one on sale from floor they helped us load it was pleased
I was skeptical at first, about making a purchase here. Only because, the last time I came the prices were not in my range. However I went out on a limb and saved up and said I got this. I browsed the store until I found the dining set I really wanted after looking at 4 sets. Jim was amazing and patient with me no matter how many times I had to look at a different set. I will be back to purchase something else in the near future, I had an awesome experience!!! 🥰
Jim was great! He helped smooth the process of finding our new living room furniture. We're confident we made the right choices and are excited to get it delivered!
The sales associates Niezel and Kristian were exceptionally friendly and helpful to us, and made the experience easy and comfortable. Good quality furniture and excellent customer service.
Great experience! Friendly and helpful staff. Also got a great deal.
Awesome experience Mrs Keisha perry was amazing very professional and well spoken and helpful I was having a bad day and Mrs keisha uplifting and her personality great please keep her on your team very amazing individual
Urban was very helpful and knowledgeable!
Came in to look at floor beds for a child. Mike greated us and pointed to the children furniture area but then said I will be here over at this chair if you need anything else. I came to him with questions and he did show me some things online but was NOT much help after that. I was looking for a full child set with bed, dresser and night stand and ready to purchase but will be going elsewhere. I came into a store because I wanted see what is available and not buy off the web.
Be SURE to check on your delivery status before getting rid of your old furniture! We decided to call Ashley’s to see if there was a time frame for the day of delivery, to find out it won’t be for another month before we get our sofa. The lady on the phone was very unapologetic. No one was going to tell us until the day of delivery. I’m 30 weeks pregnant and my husbands a disabled veteran, so a couch to sit on is rather important to us. We decided to cancel our entire order & went to Kloss instead, no problems and we got furniture we love for a cheaper price :)
I was impressed with the professionalism & calm manner of Sarah while attempting to find what we needed.
Urban met us after we arrived and was very helpful in showing us various options Very polite and not pushy Enjoyed shopping at Ashley
Sales Rep Urban Miller was very knowledgeable and friendly. This purchase process pleasant
We are returning customers. Urban Miller was fantastic to work with! Very patient and thoughtful. Will definitely come back in the future.
Prompt and friendly customer service.
Excellent service. HELEN was very helpful when I wanted her help but otherwise let me shop which was perfect. I felt like I got a great deal on some really beautiful furniture.
Bart was very knowledgeable, helpful and patient
Niezel Ogas was absolutely amazing. She stayed patient with me after changing my mind literally 1000 times. I will definitely shop at Ashley’s again because of her!
Our sales representative was very kind and attentive.
Jim was very helpful and patient. I'm also thrilled I only have to wait a week for delivery!
Found the perfect coffee table. Our salesperson was very helpful and accommodating.
The in store sales portion of the transaction was of course flawless no problems there i asked the associate do the deliver to my resident because you need credentials to get to me they stated yes but only on Saturdays, so i said ok let’s do that. Saturday gets here the driver will be to you between 715-1015 so I’m up early on an off day cool it’s 1042 i get a text saying the driver is 30 min away 1044 “the driver is here” ( so i look out the window for the truck and no truck) 1044 “ the delivery couldn’t be delivered successfully some one from customer care will contact you” 10-15 min go by no call so i called them confused on what happened “ the driver didn’t have the credentials to get to you” ok “ yes ma’am if you guys only deliver here on Saturdays why doesn’t the driver have the credentials” so i asked for a solution can they just drop it off at the Ashley store we’ll go pick up “ no we can only do delivery and reschedule for next Saturday or warehouse pickup” the warehouse is an hour away from me vs 10min to the store, I’m not waiting another week for something i should have today, and i would have to use a friends car because it won’t fit in mine so it would be really helpful if you guys could just fix your mistake by delivering to the store and finally at 3pm after constant hassle and telling them it’s that or I’m canceling they decided they could deliver out the store it would be there by 330-4 and the worst part is the driver never got near my resident because how could you not deliver my stuff if you were still 28 min away.. delivery was horrible i probably WON’T purchase from there again the sales portion saved it from being 1 star
A very awesome experience
Very friendly very helpful without being pushy
My 81 yr old parents bought a 900 recliner and once it was delivered (took 2 weeks) they realized the recliner was far to large and it hurt my fathers back. They called immediately after it was delivered and was told that once it was delivered they could not return it. I could not accept that and was on the phone for 2 hrs to get an ok for a return. They finally ok'd an exchange. I was very upset with Ashley Furniture's customer service. The people on the phone were rude and unprofessional. Once I brought my parents back to pick out their exchange the manager Zach and the sales person Mike converted us back to Ashley customers. They were so nice and thoughtful to my parents. My parents were so stressed over the situation before going in but once we left the Shiloh store they felt so much happier. Thank you so much Zach and Mike!!!🙂 The phone customer service associates really need to be retrained on professionalism and customer service skills. Maybe Zach can train them lol
My experience was wonderful. My sales associate (Urban) was extremely knowledgeable and very helpful with my decision making. He showed me tons of options and varieties on what I was looking for and even though I took up quite a bit of his time trying to find what was just right, he made the purchasing part go quickly and easily! I will definitely be back!
Excellent service from our sales representative, Kristian. He is knowledgeable and he has been patient with us. We first met him earlier this year while shopping at the Shilo, IL store. We finally made our selections and purchased new LR and BR furniture this past weekend.
Urban was great, showed us what we asked, no hard-sale tactics, offered price match on the online price without being asked, overall a great experience.
I haven’t shopped for a couch for a while, but this wasn’t the best experience. I felt like the person we dealt with was not very nice. He had an attitude with my husband. We didn’t get a notification when the couch was going to be delivered, so I called customer service. Luckily I did, because they had someone else’s phone number and email on my account!! We did receive the couch and the men that delivered it were great! I will probably buy online from now on after the in store experience!
A very nice environment, and a nice selection of furniture, my salesman Mike was one of the best, thanks!!!
What a terrible experience... I paid for WHITE GLOVE DELIVERY and received dirty and damaged furniture. This was not delivered with care. They dragged it across the floor and banged it on the walls. They didn't use the moving blankets or tarp they had in the truck. They left the front door wide open while it was 100° outside. They sent me 3 dirty ottomans and the sectional had black finger prints all over. The chase portion of the sectional had a stitching defect. When we scheduled for them to clean the sectional they didn't repair the stiching defect. During the cleaning of the 3rd dirty ottoman, they damaged the chase cover zipper when attempting to repair it. They didn't have another one so the repair tech left it damaged. So now I have to schedule the 6th visit to have this replaced. This includes 3 deliveries -inital delivery of sectional/ottoman, 2nd ottoman (that was worse than the first) and then 3rd ottoman delivery after the 2nd was also rejected. There have been 2 cleanings (sectional and ottoman) and 1 repair/replacement of the chase cover. Not to mention they've arrived beyond the 3 hour scheduled time frame multiple times now. This experience has been completely unacceptable. They offered to refund my delivery fee and give me a discount on the couch. It's been a month, I haven't received either and my furniture still isn't correct. I've included picture collages. The pictures don't quite do it justice and I couldn't includ all of them. Nothing like paying thousands of dollars and then needing to have your brand new furniture cleaned and repaired over a span of 2 months. However, we like the couch and it's very comfortable. I also want to give Jay Z credit for being a good associate and cool to work with. Don't get your furniture delivered if you buy from here.
I went in the store to buy a couch and chair. Kristian was the salesperson who assisted me. I ultimately decided to buy a more expensive couch and recliner. At no point did I feel pressured into buying anything, much less the more expensive items. Kristian was very helpful and friendly, including by text after the purchase when I had a question and when I was ready to arrange delivery. Delivery was also great. Ashley has a tracking system so I knew exactly when the truck would arrive and was able to track it on a map. The delivery guys were efficient and took great care that nothing got damaged. I will definitely order from Ashley again.
Kriston was extremely helpful and patient with us today. We truly appreciate his willingness to help us get the best deal possible and walk us through our buying options. He truly made the experience a good one. Thanks Kriston!
I have great service from Jim and Sarah. They helped me find exactly what I was looking for and made everything easy.
Was pleasantly surprised at the selection and prices. My salesman was great and handled my purchase as a professionally. Would 100% recommend this store to anyone.
Sales person was extremely patient
ABSOLUTELY one of my BEST shopping experiences. Our sales person Kristian was Outstannding! We were shopping for an electronic reclining sectional, and he was patient and exceedingly knowledgeable. Most impressively, Kristian knew we were shopping around at different competitor stores. Kristian gave us a printout with our different payment options. We were able to compare prices for each item/service. Even though the competitor offered a slightly cheaper option, it was the GREAT customer service and tremendous discounts that Kristian was able to negotiate that made our decision clear to choose ASHLEY's at Shiloh!
Since I'm in sales I would have appreciated the sales person to have thanked me for the sale and possibly shook my hand.
Easy process. Friendly professional sales associate
Had a great experience working with Sarah. She helped explain every option, and was very patient while we made our decisions. She was incredibly personable and made us feel very comfortable!
Great professional service was received.
Jim took really good care of me. Best experience ever. Jim was very Knowledgeable and he helped me get the best deal and payment credit for my Budget!
Both sales people were friendly, professional, and helpful.
Great selection and great service.
Your delivery drivers took the plastic off of our white couch outside before bringing it in. They got the cushions dirty bringing it through our sliding door, but they said it’s no problem because they took photos of the dirt and said someone would text me to arrange a day to come out to clean them. They even said it could be same day! Well that was a lie, apparently. Called Ashley today and they said that their delivery drivers cannot make those arrangements and that I’d have to file a claim. So you just allow your delivery drivers to lie to your customers? I’m sure the only reason the drivers told me that was so I wouldn’t make them take the couch back, which I would have. I will never buy from your store again.
I would have given five stars but the reason I gave the three stars is because of their customer service that I dealt with was different people, & some were willing to help me and did a wonderful job!! Whereas some of them seemed to not be interested in what I needed & not knowledgeable of what needed. Also, After purchase, I was told so many different things from different companies affiliated with Ashley furniture store, just to get two items delivered to me. You would think that after going through a simple process in their store that delivery would be the most simplest thing to do, but instead, I was told to drive over 30 minutes from where I live to pick up my items, once I got there I was told that I had to wait 24 hours before I can even receive the items, no one told me that at the store. To top it off I was charged for delivery, even though I was told would be waived being that I made the 30 minute trip for nothing. Not happy about that at all. & still currently having trouble with trying to get my items delivered to me on time. I’ve been talking to different sales reps that do not work in the actual store, and they’re all giving me the runaround. So frustrating. All I want is someone to drop off my furniture like I was told would happen, w/o charging me, because I can’t take off work again to drive over 30 minutes away to get it myself.
This review reflects my experience with the company rather than the specific store where I made my purchase. Approximately a year ago, I visited an Ashley Furniture location to purchase a couch. I was looking for a moderately priced item, not necessarily high-end, but I wanted something of reasonable quality. I found a satisfactory couch at a fair price and made the purchase. Unfortunately, that is where the positive experience ended. When the couch was delivered, I discovered a defect in one of the footrests. I promptly contacted Ashley Furniture, and they assured me that they would send a replacement part and schedule a repair. However, this was not the case. While I did receive the part, I had to wait two weeks for a call to schedule the repair. This began a pattern of misinformation from Ashley Furniture. When I followed up on the repair status, I was informed I needed to call a different number to arrange the service. I believe it is the responsibility of the representative to handle such arrangements, not the customer. I eventually spoke with a supervisor and presented two options: either receive a replacement couch with the defective one taken away at no charge, or a full refund. I opted for the replacement, which was successfully delivered. However, the new couch presented the same issue with the footrest. I was using it normally, and yet it became defective once again. At this point, I needed to rely on the limited one-year warranty. I contacted an Ashley representative about filing a claim, and they indicated that it would be no problem. I was transferred to another representative who assisted me in starting the claim. They provided instructions for submitting photos of the couch to address the issue. However, the process became complicated when they requested the "model number" of the couch. Despite my thorough search for this number, I was unable to locate it, even after providing several images that I believed might be relevant. After reaching out to the warranty department for clarification, I was directed on where to find the model number but was told that the number I provided was incorrect. They advised that I needed the model number to proceed with the warranty claim, and without it, they could not assist me. Ultimately, this experience has left me feeling severely dissatisfied. A year later, I still have a defective couch with no remedy, as my warranty has expired. Neither Ashley Furniture nor the warranty company has provided a satisfactory solution. Unfortunately, my overall experience does not warrant a positive rating, and if possible, I would assign a half-star. Based on my experience, I would advise against purchasing from Ashley Furniture. I will not consider buying from them again due to the perceived quality of their products and their lack of commitment to delivering a positive customer experience.
Helen was amazing, helped me find all of the furniture I needed!
Salesman did not try and push a sale. This was a big plus for me.
Great customer service ❤️❤️
It was very nice visit. The woman who waited on me was very knowledgeable friendly respectful. Easy to talk with. Didn't feel pushed worked to get us what we needed at what my budget was.had a very nice experience all in all 100% will pass the word of our experience and the price. It beat another..I will be back if I need anything else. Thanks sharlyn carroll
Working with Kristian was awesome and I was able to completely furnish my living room with the knowledge and expertise I was looking for and no pressure for immediate sale. Great buying experience! I’ll request Kristian again for my future furniture shopping needs.
Bart was very helpful and found exactly what we were looking for
Jim was great! If you go to this store ask for Jim. Very knowledgeable and will work with you to get the best deal he can. Thanks Jim!
It was a great experience and they made sure I was able to leave with a bedroom set for me daughter.
Mr Miller was totally professional and understood my needs. I give him an a plus for his gracious assistance.
Great and personable sales team. Justin, Shelly, and the store manager will meet all of your needs.
I had a very pleasant experience with my saleperson Ms.Sarah. She was very nice and patient with me during my decision process. When one option didn't work for me, she had presented me with one that did.
Great customer service
Very good service
Great store Jim and Helen is worth visiting this store such professional associates!
The prices are just a recommendation I guess. I was told 3 different prices on the same couch. 1 online and 2 by 2 different employees and they really push u too hard on getting the insurance.
verry nice people there friendly manger lady so nice
The did an excellent job of matching a lower price I found while also delivering in extra little perks to sweeten the deal. Thanks.
Purchased sectional about a week ago and went to pick it up at warehouse, but the warehouse wouldn’t release it due to a system mix up. They didn’t have an issue charging us though that day. So we went back to the store it was purchased and they made it seem like it’s a common issue. And know we can’t get furniture until next week.
Ashley prices, selection and overall experience was awesome!
My wife and I stopped in at the store yesterday. We were looked over by at least 3 sales people. When we did finally get someone to help us he did not seem interested in helping. We were serious buyers but he could care less. We ended up leaving and went to Kloss furniture and spent just over $7500. I assume that wasn't a big enough sale for that sales person at Ashley.
Great experience. Zach was super helpful in helping find what worked for our vision!
Already knew what we wanted and sales rep was very nice/helpful/professional but unfortunately charged us for the wrong item and mislead us that we could pick up our items from the warehouse the next day. We made the 40 mile (each way) drive to anxiously pickup our furniture but unfortunately the warehouse was closed though obviously people were working. We went back the next day and only after getting home and beginning to unpack the desk we purchased did we realize we were not rung up for the correct item. We’re working with the sales team to exchange the wrong item for the correct item but this now means 3 trips to their warehouse to get the item we originally wanted. Next time I’ll skip the store purchase and buy online, which was price matched in store for significantly cheaper online. I do like Ashley’s furniture but this experience has been extremely frustrating with three trips to their warehouse and being charged for the wrong item which we now need to return and exchange for the correct item.
We loved our experience at Ashley our sale rep was Keisha at the shiloh store and she has help us on 2 different visit please acknowledge her she is a gem.
I found the cocktail table and end tables I was looking for. The sales lady was very friendly and helpful.
Zack was very knowledgeable and friendly he gave excellent service
I had a delivery date already scheduled for July 18th for my sofa and the bed had an undetermined date…On July 16th I got a call to set up a date to have my Bed/dresser delivered and I chose July 24th…So I cancelled the date of July 18th and said I will just have them delivered on the same day which was July 24th and then I get a call back saying my sofa chaise is on manufactured delay..That was suppose to be delivered first once upon a time….I got rid of all my furniture on Friday where will I entertain my company since they dont have a delivery date?
Michael was my sells person he was nice and patient. I bought a nice table and he helped me with getting it finance. I will be back soon
I think that you all were very friendly and professional and you guys helped me saved a ton of money.
Justin provided great service, very knowledgable and took his time. I’m very pleased with my purchase & service.
So very professional and knowledgeable best experience in my furniture buying experience
Bart was very friendly and helpful!
Friendly sevice
Excellent customer service. Great experience shopping here. We will definitely b back!!!
Read the fine print!!!!! will never buy anything from Ashley again! When picking out furniture, I had mentioned I wasn’t sure if I wanted end tables, the sales lady never once mentioned they didn’t accept returns. My husband and I were even discussing returning them in front of the sales lady.
I will like to say thank you for your service. I appreciate everything you did for me and this will be my first stop to shop
When we say we're just looking around, don't be so damn pushy that we feel obligated to hear you out for almost an hour
Helen was a pleasure to work with and very patient and knowledgeable . The store is very clean and has beautiful furniture and accessories.
Keisha was very good to work with. Very patient I laid on a lot of mattress. When come back to purchase a living room set. I will definitely be looking for Keisha. Wish I had came to Ashley's long time ago God Bless Ashley Homestore.
Best furniture around...
Great service from staff
My brother Brad purchased a 3 piece furniture set for me at Ashley's today. My brother Brad, sister Kristen and I were greeted by Christian, an associate at Ashley's. He showed us around and was very helpful in getting everything taken care of. It was a totally awesome experience. If I could have, I would give 12 out of 10 stars. Thank you Christian for your time .
We were greeted by Jim, who recently transferred from a different store. He was very kind and helped us find a great mattress that was affordable and perfect for us!
Justin J was phenomenal to work with! Very helpful, not pushy or overbearing. Really appreciated him through the whole process!
One of the best salesperson we have encountered!
Staff little pushy, but good selection
Jim was absolutely awesome. He worked with us and diligently explained everything before we bought.
The sales person we were fortunate to meet at the door is Niezel. After a brief explanation of our needs, she led me directly to the set of furniture we ended up purchasing. She was businesslike, friendly, and caring of our needs. She then followed up with us. I brought my disabled husband in the next day, and he likes the furniture too. We did purchase the furniture. Neizel is a great advertisement for your customer service. So glad she is working with us! ❤️
We bought a new couch set this weekend at Ashley Furniture in Shiloh, IL. Our salesman was Jim. He provided excellent service and was available to answer every question we had with honesty. Would definitely reccomend
Kristian was a great person to work with. He was very knowledgeable and resourceful. It was a pleasure working with him in purchasing our furniture. Will definitely go back!
Ms.Perry was not over bearing, she was knowledgeable & helpful especially with my comfort and color patterns.Awesome experience, I am returning to pick up more items to match the decor. She has an eye for interior design& decoration. Thanks Keisha Perry, my family is well pleased.
Got a great price on superior furniture and was treated very well through the entire process. I
Kristian was awesome. What started over the phone quickly turned into a face to face shopping spree. Needless to say I had a great experience on the phone and in person. Furniture has not been delivered as of yet but I will send a update afterwards.
Helen was great and helped my mother and I not kill each other. In all seriousness Helen offered us much needed help and guided us to the furniture I needed to put into my new place.
I’ve never bought a chair so fast! Great price, top quality
BART was great!
Keisha was great! Helped get me a great deal on our new couch and kitchen table. Nothing but positive things to say about her!
The experience at Ashley Homestore was fantastic! The salesman was a very kind and down to earth gentleman who gave us the truth on everything and didn’t feel like a pushy, for himself, salesman. We purchased an amazing full livingroom set and the process wasn’t complicated. He worked with us in our financial situation and got us the best deal we could get. As upcoming parents, we wanted the best deal they could offer and he delivered! Definitely recommend Ashley for your next furniture purchase!
Friendly service with no pressure or haggling. Quick service to get us in and out.
Salesperson Urban was very helpful and made it possible for us to purchase outdoor furniture. He was persistent but not pushy at all. I really appreciated his professionalism
Urban was helpful and efficient
The Sales Person was amazing!!!
Very professional service and great salesperson!
Zack was dope!! Frl and was very helpful and got me good deal within my budget!!!
I have never done business with a more dishonest company. From the sales team to management to customer service nothing but lies and dismissal. Still waiting on a refund and the rest of our furniture. I feel swindled out of my money and wish I would have taken my business elsewhere. If you do decide to purchase from them make sure you ask a lot of questions and triple check the prices on your paperwork before you leave. Be forewarned they will tell you anything to make a sale but will not stand behind it after. Also make sure to read reviews first especially for their corporate office with 1.5 rating. Wish I'd have done my homework. Also it's amazing that the owner only responds to 5 star reviews. How they get 5 star reviews is beyond me. Update it's a month and after many empty promises there is still no resolution to our issues. They rest of the furniture has finally been delivered but we still have not been reimbursed for what they over charged. Very dishonest business.
The salesman was awesome ⭐️⭐️⭐️⭐️⭐️
Shiloh store has a great layout and so many options on the floor to choose from. Christian was extremely helpful and helped us find the right recliner and dresser drawers for a family member. Highly recommend!
Had good selection and price
Good store, Helen was great with us. We were looking to outfitting 4 rooms in a duplex, however, this year the colors went to almost all earth tones and much less modern and it limited what we bought this time. What we did get was very good pricing.
We've been there a few times deciding on what to get. However the sales rep we requested was busy and referred us to someone else who had to continue to ask someone else for help. It was a little disturbing but he got the job done.
Was not pleased to see the sales person added the protection plan, $426, without my knowledge
Best experience at a furniture store! met bart at the door and he answered a couple questions and left us ALONE to shop and talk without a sales person on our tail. finished up with Kristian. he was great. answered all my questions about extra warranty. fast and easy! thanks guys!
BART was amazing. He met us shortly after coming through the doors, asked up what our specifications we were and literally took us to the furniture we wanted. Hands down some of the best customer service I’ve ever had.
As soon as I walked in the store, Keisha greeted me and attentively listened to my needs. She immediately took me to a sectional that was perfectly suited for me! I purchased it and am looking forward to relaxing on it watching Married at First Sight with a bowl of popcorn and my favorite beverage‼️🛋️ 📺 🤗
Kristian was my sales rep and he was so friendly, helpful and kind. He absolutely made my day and helped me purchase a lovely couch and loveseat. I’ll be back and he will be my go to salesperson for as long as he works there.
Great experience went looked around a couple weeks ago. Came back to purchase the couch. Khristen was helpful and to the point!
Always a good and friently visit
I loved my saleslady, Helen!!! I will be back soon!!
Urban Miller helped my husband and I pick out the best couch based on our preferences. He was patient and we did not feel rushed to make a decision. The whole process was very smooth overall.
They delivered me a couch with the atm rest half broken or not assembled correctly. I have been reaching out since Monday and they are giving me the run around. No one has helped me at all.. I even went to the home store that delivered it and they said they couldn’t have me. This was a very unpleasant experience and not worth my money especially the extra $260 for delivery. Very unsatisfactory
Had a wonderful experience today and I look forward to working with Helen again she was awesome
We had a great experience and great service from Kristian. Love everything we got !
The shopping experience was great! There was so many nice items. The 2 sets of vases purchased worked well for the floral arrangements for my event.
Salesman was very friendly, helpful, outgoing, professional and knowledgeable!
Helen Forbes was Amazing! Thanks Helen for going above and beyond to make this happen!
Heather helped me get everything I needed to get my couch and living room back to new again. Thank you so much.
Sarah was very knowledgeable, helpful, and didn’t over push. She was down to earth and honest about everything
Zack, was a great help through the entire process
Had a great experience! Bart was available and answered our questions without being pushy! Appreciated the ability to walk around and take our time.
This is a horrible store with terribly deceptive workers. They brought us the wrong couch and expect us to keep it and pay for it. We already had issues with their two month long delivery date and we requested a refund. I wish we didn't let them talk us into keeping the order because they turned around and delivered a $1,800 breach of contract. Our encounter with salesman Kristian left a sour taste in our mouths, as his deceptive tactics led us to believe we were getting exactly what we wanted. When we sought assistance from the manager, hoping for resolution, we were met with dismissiveness, further fueling our frustration. The agony prolonged as we endured a month-long wait for the correct couch to be delivered. Their automated scheduling system bombarded us with daily calls, promising delivery dates that never materialized. Each time we followed the prompts, the system failed us, pushing our delivery date back yet another month. Despite numerous mishaps, we naively gave Ashley Furniture multiple chances to make things right, only to be met with further disappointment when they delivered the wrong couch. Fed up with their incompetence, we have taken legal action and filed complaints with regulatory agencies. In conclusion, save yourself the headache and avoid Ashley Furniture at all costs. Their incompetence, deceptive practices, and dismissive attitude make them a store to steer clear of.
Salesperson was great! Knowledgeable and had answers for all of our questions.
Great customer service
Bart was great! Big help!
Excellent, attentive support in making our selections!
Mr. Hubbard was a joy to work with and ensured a smooth, stress-free encounter. I look forward to dealing with him again for my furniture needs.
It must have been the busy time of day. I couldn't find a sales person to ring me out. But the furniture was beautiful
Great service Shelly and Justin are the best
Our sales associate Keshia was awesome! Great customer service, recommend you see her when you are shopping at Ashley in O’Fallon, IL off Greenmount.
Justin, Awesome, Professional, Knowledgeable, Friendly. Thank you for all your help.
Justin is Awesome
Friendly, informative staff, and not pushy at all! Highly recommend this store.
Brought a kitchen table and chairs. Went to there wearhouse to pick it up. Had it set up for it to be put together except for the table. Get over there it was all in a box. It is a very heavy box. There was no way just us 2 could pick it up. Had to go find some people to help us. Not at all happy!!
You All Are Great
Service was great
Urban Miller was a great help in finding us exactly what we would need to make our deck the perfect hosting space. Service was very friendly and easy for us, 10/10 highly recommend
Michael at the Shiloh IL location was polite, helpful and respectful. It was a pleasure working with him to find the perfect sectional for our house.
My wife and i have had good experiences with Ashley over the last 17 years
Helen was very friendly and pleasant to do business with I will definitely ask for her next time I need furniture and do my business with Ashley
Michael was my salesman. He was wonderful. Sold me a gold rated recliner and my mother is now going to purchase 2 tilt recliners with in the next two months.
Very kind and patient customer service!
Attention to the customer was excellent,I didn't see what I wanted but the sales person Ms Perry worked with me on another item and got me fair pricing
I appreciated the friendliness of the staff. Robert was really helpful and kind.
Bart was so hopeful and patient with us when purchasing a new addition to our home. He didn’t pressure us and or hover like reps tend to do when purchasing items! Thank you and we cannot wait to receive our new couch!
It is 7:30 on a delivery that was scheduled from 12:30 -3:30. Don’t offer a delivery day and window for delivery if you can’t keep your appointment. I missed work to accept this delivery. You want a positive rating do what you say you are going to do.
My sales person was amazing and knew exactly what I wanted.
Our recent visit to Ashley was great. Niezel Ogas who was our sales associate took very good care of us. She was efficient and patient with us!
I had come in the day before to look at furniture and pick out what I wanted. Went back the next day to purchase. They were slightly busy but I stood by the sales counter for probably 30 minutes and no one acknowledged me. I finally had to ask for help. I probably should have just walked out but I still purchased.
Justin made our experience perfect! He is so knowledgeable and makes sure that everything gets taken care of! His customer service skills are off the charts! Ashley Furniture is lucky to have him!
Helen was amazing
The sales person Kristen was very helpful and informative on helping us decide what couch and ottoman would work best for our apartment. He was also very detailed on the steps that come after purchasing furniture from Ashley Store.
I had a large order to make from Shiloh,IL store to all be delivered to an out of state home. Kristian at the Shiloh store helped us by texting my wishlist and making recommendations. The process was made easier and frankly bearable by this outstanding service and we look forward to the white glove delivery which will assemble the items and place them in the spots that we would like in the home. This service is the main reason we chose Ashley. Also the selection and the prices are reasonable. I highly recommend Ashley for the choices, prices but most especially for the customer service and convenience of the white glove delivery! Go see Kristian if you are in the Shiloh. IL area!
Had a great experience with this Ashley store. Kristian helped us find what we were looking for, explained everything to us from the warranty process to even answered questions about stuff we purchased from Ashley stores in different states, he even played thumb wars with our son (don’t think he realized it but he was babysitting for us while we perused the store). Definitely received great customer service from this store, something that is getting harder to find these days!
My wife and I have been looking for a new bedroom furniture set for a while. She went to Ashley and was able to find one that she really liked. It was reasonably priced and quality built. While we were there, (at Ashley), we decided it was finally time for an upgrade to a king size bed. Helen, the sales associate who assisted us was fantastic! She helped us without being pushy. She listened to what we were looking for and asked us many questions which helped contribute to our decision. Top notch employee!!! She represents that company extraordinarily well. She was even able to save us some money a few different ways. I can’t be more serious when I say she was the best sales associate I’ve ever dealt with in my entire life in the history of furniture/bed shopping. All in all Amazing. We love Ashley Furniture and will definitely be back in the future. PS….. Helen deserves a a huge raise…….. the company is lucky to have someone like her!
Ashley's is a great place to get good quality furniture at reasonable prices. The staff is friendly yet they are not like helicopters hovering over you. They give you guidance on what you're looking for but don't push to make a sale. We've had great salespeople, Christian/Robert/Bart and others in the past and we wouldn't hesitate to use any of them again on future purchases. We would recommend Ashley to friends and relatives. T. Scott
It was a great experience! A big thank you to Justin for all his help.
We purchased a table set back in 2021. Our sales person was great. Everyone at Ashley raved about their extra warranty with how it protects again water and other damages. We went ahead and purchased it along with the table. Unfortunately, the warranty is completely useless. We made one claim in order to get our table fixed due to damage from a cup of water spilling, and the warranty company will not cover it. Several representatives from the warranty company told us even if we made a claim on something else with the table it will not get approved due already having a rejected claim. We went back to Ashley and they directed us to the customer service line where we waited on hold and told us there was nothing they can do except recommending to us to buy a completely new table. This process has been a huge disaster as what we thought would be covered under the warranty was now deemed outside the terms. We will not be recommending the extended warranty to any of our friends or family members, and we will definitely not recommend Ashley furniture as a company in general.
My experience at Peerless was absolutely fantastic, the salesman that helped me was a guy named Pail and he did an awesome job!!! Great looking furniture in the store.
Justin helped me pick a nice couch. He was very nice and easy to work with.
Friendly sales associate, made the shopping experience quick and simple.
Nekisha Perry is an excellent salesperson. I would recommend her to all my friends and family.
Kristian was very helpful and knowledgeable. Our shopping experience couldn't have been any better.
No sales pressure. Looked at my options one evening and went in the next day with my decision. I was in and out within 45 min! Great experience
Terrible I walk around the store for over a hour not one person asked me did I need help, I’m a African American I walk by several employees more than three times they never greeted me not once a elderly white lady walked in and one the guys got right up and started helping her they got near me and I just starred at him he looked at me and I said I’ve been walking this store for over a hour and nobody never asked me anything, I stated I was just about to walk out you almost lost a customer he stated I thought someone was helping you really I walked passed you when did you see in body talking to me you saw me walking around I made a big purchase and I don’t even no why and the guy that did help me he thought it was funny to joke with me telling me I had to give a hair sample and blood test to make sure I was the right person making the purchase I didn’t think that was funny at all just very disrespectful
The sales person, Helen Forbes, was efficient, kind and courteous, and I walked out of the store having purchased a sofa to be delivered expeditiously.
The sales person was real nice and answered all the questions we asked. He also explained to us about the warranty informations.
Christian was extremely professional and easy to work with
Very difficult to schedule delivery when you work!
Excellent experience. Sales person (Kristian) was knowledge and very helpful.
Absolutely love my new furniture!! My sales gentleman urban miller was excellent!!! You have an asset to your team with him there. Thanks for everything urban!!!
Sarah was so helpful and patient with us today. She was a big help deciding what is best living room set for us. We can’t wait for my furniture to arrive. Thank you again Sarah!
Robert was very helpful, extremely patient and kind. Thank you for a pleasant shopping experience!
Minimal sales pressure. Salesman was pleasurable. Good experience!
Helpful and friendly
I had a good experience. Our guy showed us around, showed us some options, and broke down pricing. Very friendly and directed us to the finance lady. She was good too.
it did a good job on sharing the information about the mattresses but the prices could’ve been just a little bit better
Worst customer service! I walked in with the intentions of purchasing the Cambria sectional and matching ottoman. I walked around the store at least 30 minutes waiting on some help. No one even said hello. As I was walking towards the exit...after no one acknowledged me at all someone asks if they could help. I will take my business elsewhere!
Keisha was the best. She showed me my options and made the sell. Excellent service
Helen was the absolute sweetest and knowledgeable to work with!
The rep Keisha was very patient, polite, and understanding.
Our in store experience went well. We found a chair that fit our needs, purchased it and was told it was in stock but the soonest delivery date was about 5 weeks from date of purchase. 1 week before delivery date I received a message to schedule a delivery time. When I replied the automated system said there was an issue and to call. I called and was told the items was now out of stock and wouldn't be expected in for almost 9 additional weeks. This was completely unacceptable as we were told it was in stock when we purchased it. Ashley was not willing to help in any way so we canceled our order.
Our sales rep Kristian was friendly and helpful. We found what we were looking for at a great price.
Bart was extremely helpful and knowledgeable about the furniture and did a great job explaining what to expect after I placed my order.
I had a great experience with purchasing my couch at this Ashley store. I was very comfortable when dealing with them. I felt they worked with me for fair pricing. I will return for my next home furnishings!
We really enjoyed our shopping experience with Robert. He was very friendly and provided great information on the available mattresses. He was very patient and listened as we kept changing back and forth between the products.
Purchased a new kitchen table and drove over to their warehouse in South County to pick up the table myself. Got home and the legs, mounting bracket and hardware for the table were all missing. Still haven’t heard back from the store on if/when my remaining components will deliver. The table is completely useless at this point. Told it could take up to 72 hours just to get it “keyed” in. It’s extremely disappointing and frustrating. I assumed that purchasing from a recognized “Brand” would avoid these types of issues. I get the store didn’t package the box but you’d think they would at least have some sense of urgency in resolving the issue.
They were very helpful and friendly.
Kristin was awesome in helping me even though I didn’t purchase at that time
Great choices and great service! The chair fits nicely in my little corner office, and I love it!
Great service, very nice furniture.
We had very knowledgeable and courteous staff helping us today.
We went to Ashley Furniture to find a living room set to replace our 12 year old set. When we entered the store we were pleasantly greeted by a sales person. She ask us what we were interested in and then guided us to the area that we were interested in. She answered all of our questions. Her listening and communication skills are excellent. Her knowledge of the products are excellent. I highly recommend the Shiloh Ashley Furniture.
The purchase process was awesome, Keisha Perry was my sales consultant, and I appreciate her service and time and patient with my table set. However, the delivery service was horrible, they brought me a old table Dusty dirty and damaged, I took pictures this was the worst experience ever.
Robert was a pleasure to work with while finding the right sectional for our space!
Very pleasant with no pressure and a very knowledgeable about there products.
Kecia was great! Every time I've gone into the store, she has greeted me with a smile. The sofa I purchased is awesome. I'll ask for her when I return.
Robert was very kind and worked with us to fill our needs.
Great salesperson, no problems or pressure. We were in and out in under an hour
Robert was Amazing to work with..will be back and will request for him to help us...thanks Robert
It was a pleasant visit, as well as was the Sale. Associates, Robert and Zach, were very knowledgeable and very informative in helping with my needs in selecting the perfect mattress for my needs. Would definitely refer others in need of acquiring a future mattress/ bed set. Thanks again.
I am very pleased with my purchase, delivery and the drivers who were courteous and kind.
Love Ashley Furniture, but they are over priced and need a OVERHAUL. The look is Dated, for the most part, 'cause they do have some Grand pieces.
Robert was very knowledgeable patient and helpful.
We went to the store on Black Friday and ended up purchasing a bedroom set and my spouse as well as myself told the salesmen that we needed a platform bed as we don’t have a box spring. Not only did we tell him this once but TWICE to ensure it’s what we wanted. Fast forward to yesterday when the delivery guys were here who were AWESOME informed us that the bed would need a box spring. I tried to call the store to speak with the salesman and he hung up on me. So needless to say the wrong product was ordered and we had to go out and spend even more money on a box spring. I will NEVER buy from them again or recommend them to anyone!
I love my sofa. Perfect for my home office space!
KEISHA PERRY was such a delight to work with. She showed me some great pieces and very professional. Thank you!
Employees are kind and friendly. Customer service is awesome 👏 . I would recommend everyone to Ashley Funiture in O'Fallon!
BUYER BEWARE!! Check the website for pricing! The store charged us $549.99 for a nightstand and $274.99 for the second night stand that was "50% off". One night stand on their website is $269.99 full price both comes to $539.99! They charged us $1,199.99 for a door chest that is $749.99 on their website! When I called to cancel the order it is impossible to talk to a person and the person I finally got to talk to said there was nothing she could do and she couldn't cancel the order. Horrible service!
Very friendly and they do everything they can to help find what you want
BART was great good Service
Overall the sales person we ended up with was great. That being said the initial person we were chatting with later "didn't feel comfortable" waiting on us which I found extremely odd and he basically sent another sales person to come help us without letting us know. Pro's-We received the 30% discount even though we were $150 shy on the $3000 total spending needed to receive the discount which was awesome con's-We were told the delivery fee would be $450 for a dresser, a mattress, and 4 end tables... Which is NUTS!! I've been buying furniture from Ashley for 10+ years and it's always been free delivery or around $100-$150 depending on the promotion, so I was shocked by this. We opted to get a haul and do it ourselves bc $450 to deliver such few things is ridiculous. Other than the insane delivery price everything else was great. The sales woman we ended up with was very nice and helpful.
Miss Tiffany and Helen were great. Very helpful and would use them again in the future!
I had a very good experience today. Keisha Perry was my home specialist. She was very professional and informative. She is extremely personable.
In just a few words. Keisa is by far the best customer service person I have ever run across. She was patient, kind, INFORMATIVE, She knew when and when not to talk ( the true mark of a good member of any team). I am a Pastor and I promise that I will let the people know about ASHLEY FURNITURE AS WELL AS HER. Thanks for the wonderful service.🙏🏾
It was great good customer service
I had a good experience purchasing my sofa and loveseat. My sales rep Justin was able to assist me with all my questions and needs.
Job well done. Delivery was outstanding!
We were able to look at the merchandise before a sales associate offered assistance. We appreciated that.
My sales lady knew exactly what to show me. The couch and love seat are perfect for our family room. We really love our selection. Thanks to our great sales lady.
The store was beautiful, the employees were awesome. I found the perfect little table and chair set for my kitchen. It will be delivered Nov. 30th. Perfect My thanks to all.
My experience with Ashley’s was Awesome. Helen my salesperson was Great. The guys that delivered and set up my furniture was the Best. They were very nice and professional. Setup was fast and courteous. I would definitely shop there again after I get this bill down.😂😂And will refer to my Friends and Family. Thank You so much for the Great Customer Service.
Sara and Robert went above and beyond to help me.
Tiffany and Bart, were amazing, knowledgeable, and very helpful with our furniture. I would give them both five stars and more. I do recommend Ashley’s to others. I only wished that their customer service was better than we received we first walked into the store. I would love to give this store five stars, but we were NEVER greeted until we were leaving. Nobody stopped to say hello, or even welcome to Ashley’s.
The entire experience was awesome from picking out my chair, to paying for it, to delivery. My salesperson was the sweetest person ever. The delivery guys were awesome and personable too. I was also pleased with how quickly they were able to schedule the delivery. Thank you all for making my first purchase from Ashley a pleasant one. I will definitely be a repeat customer.
Justin did a terrific job!!!
Niezel helped me to find just the right mattress for my new bed room suit. Hopefully 🤞 it is going to help me with my back pain. I'm looking forward to a full night's sleep 😴...
We found the perfect kitchen table we were looking for. Thank you Helen F, for all your help. Great costumer service and quality.
The delivery guys were nice and pleasant. But the merchandise I was unhappy with was the headboard. I was told any bedrail would go with the headboard. This was untrue. Now have to buy rails.
Delivered on time and the crew was very respectful of our property. We did not account for everything when they left, bit we were able to reach delivery for them to return the same day. Great experience!
I have had excellent experiences with Ashley. Kristian has been very helpful to my family on multiple occasions, exhibiting patience, expertise, and a friendly demeanor. As a result, I plan to continue relying on Ashley for all my furniture needs.
My experience in Ashley's was enjoyable. All the staff were helpful, courteous and professional.
Great selection and good service.
I enjoyed my experience at Ashley’s Furniture today. Helen was great and I was in and out with everything I needed.
Knowledgeable sales staff and excellent delivery people.
Great experience with a friendly sales staff! They were very patient with our young children and got us taken care of quickly after we found the right product!
Great service from Helen and great prices!
Helen was excellent ask for her she very upright on everything and follows up with you as well …
The delivery guys brought my new furniture and set it up for me today. They made sure I was happy with the couch & chair. Then they placed them in the appropriate spots. The guys were very efficient & friendly. .They did a very good job. I'm very happy with the furniture and the service.
I told Kristian what I wanted & my budget !He showed me a few things that wasn't just right!! He asked me to wait a minute, went to the computer & said follow me!!!! He found me the perfect chair!! Just a little over my budget but perfect!!! So I treated myself!!! I had a very good experience!!! Thank you Kristian!!
Very delightful and professional not forgetting how patient. Thank you
We absolutely loved Kristian! He was well mannered and very pleasant. Love the store! Neat and nice furniture.
The sales person mixed our order up with someone else order and pur money had to be refunded. We think she added an extra $150.00 to our order after she wrang it up for her commission. Not a good experience and we don't want to deal with the sales person again.
The furniture options are diverse and modern for anyones style when it comes to the home. When entering Ashley, you will be approached by at least three employees who ask if you need anything. It can be helpful but also a bit excessive after the third or fourth time. The prices for the furniture are somewhat steep, which can be somewhat of a deterrent. We have purchased a couple of pieces from them that have lasted years.
Helen was very helpful and made our shopping experience easy and enjoyable.
My experience was great! I feel the two associates were very attentive to my needs and put in the extra effort to understand and to show me and demonstrate to me all of the options that were available.
Everyone who assisted me was very knowledgeable, polite, and patient with me trying to make up my mind which couch and chair I wanted. With that said the guys that delivered my furniture did am excellent job as well except whoever packed the truck did not pack the power cord for my "power" reclining chair said they will be mailing it to me in a week. So until I actually get my cord I can only give 3 stars...once I receive it I will change to 5 because that's the only thing that was wrong with the WHOLE transaction start to finish!
After delivering found out one of the dining chairs had a defect and one leg shorter than another. Now can’t get anything done!!!!
Very easy deal. Very awesome price especially for first time apartment!
I would give 0 stars if I could. They strong armed me into getting an extra warranty which covers nothing. I have had my couch for less than a year and it broke but the manufacturer warranty or the extended warranty will not cover it. Ashley gives you the run around and will not give you a direct answer. The customer service is extremely rude and the guy kept cutting me off which caused me even more frustration. Do not use Ashley!
Keshia assisted us find our new living room set. She is amazing. Ask for Keshia when shopping at Ashley’s furniture store.
Loved that we were able to walk around and browse until we were ready to ask some questions with out a salesperson following us around.
Very good nice service so simple in and out incredible customer service and great attention I will send people to buy here anytime
Very poor customer service and communication. Multiple times we agreed on delivery and that it would be free. Yet, I am getting contact saying delivery is not free and that they are scheduling for me to pick up the items in their warehouse. Avoid the hassle, order online and skip the bad in-store service.
Glad to know that all sales are final. When no one ever mentioned that. This place the definition of a shake down. Gutted the back office and the manager won’t let me return 2 pillows.
Kristian was absolutely amazing! He was extremely patient with my husband and I as we searched for the perfect couch all the while trying to entertain our kids.
Wonderful staff!
Niezel was such a joy to work with! The inventory was a bit traditional for my space (I am decorating in mid-century modern style), but I found a sofa that works in my basement rec room. Price was good. We'll see how the quality holds up...
Niezel was a wonderful sales representative. She helped me choose the perfect couch with the perfect plan for me. Thank you 😊
Very friendly and helpful. I would recommend this store for furniture.
Very polite always willing to help!
A big thank you to Robert for his assistance in the morning and to Kristian in the afternoon. No pressure to purchase except when we came in ready to buy.
Helen is fabulous she always helps me and answers all questions
Your employee was very helpful. I will come in tomorrow to make my purchase. Thank you Miss Kesha.
I received great service, she was pleasant and professional, she also was very helpful
It was a Great experience. And, what made it such a Fantastic experience was the Ashley associate name Niezel S. Ogas. What a Pleasant individual!
Kristian did a fantastic job with customer service and follow up. I highly recommend Ashley!
I appreciate the customer service Robert provided in helping me find the perfect addition to my livingroom furniture. He listened, made suggestions, and answered all my questions. It is treatment like this that keeps me coming back to Ashley.
Found exactly what I was needing!
I always receive the best service when I go to Ashley furniture. It’s one of my favorite places when I’m trying to up date my home.
My sales person Keisha was awesome. Thanks for working with me!
Easy, decent deals. Only wish more stuff was in stock and a warehouse was on the Illinois side of the river.
My salesman was awesome he was fun quick and educated! Exactly what a customer looks for when they have been shopping for a kitchen table for days ! He found exactly to the t what I wanted! Thank you mr. Salesman I’m so satisfied. Definitely will be back to shop again .
We purchased a bedroom set from Ashley Furniture over the Labor Day Holiday Weekend. Justin Bayus did a fantastic job helping us throughout the entire purchasing process. Thank you Justin, well done! Mr. Bay is customer service was second to none. Great job Justin, thank you’ll. We recommend seeing Justin if you’re in the business of purchasing new furniture at Ashley Furniture!
Very helpful in finding the perfect table. Very courteous to me and my daughter, who ended up buy a living room set too.
Professional, her name was Sarah she did an excellent job on selling me the furniture
I had a great shopping experience at Ashley's! My salesperson Nizel took all the time needed to make sure my furniture selections were fitted to my needs I had expressed. Also my price points were taken into consideration as well as the quality and benefits of the items I had to choose from. Manager Robert at this location also was very courteous and helpful when final selections were decided upon making sure I was given discounts available to me at this time. Can hardly wait on my delivery. Will definitely shop here again!!!
I like that the store is open til 9pm. I also like how the manager handled my order and patiently got things together for me. Manager Keisha P. is very professional. Thanks for your assistance
They were fast and good furniture for a great price.
Kristian was great! He was super helpful in finding a sectional that would fit in my living room and my budget. Even with my limited budget and space, there was a lot of variety to choose from, and it was very reasonably priced. I’m so excited to get my new couch!!!
Our salesperson, Niezel, was excellent she listened to our needs and then showed us items that would work specifically for our situation. I do wish we could have gotten different pillows with our liveseat as these have orange in and I will never use them. The ones with grey on the next couch same size would have been perfect but I was told could not be traded.
Excellent service and very good prices.
Very Professional and no pressure to buy.
Very quick and courteous. I knew what I was looking for and Bart was awesome and got me out quick with what I wanted.
Excellent Customer Service
No high pressure or rushed sale. Keisha showed us of what we asked for in our price range and then let us cruse the store looking around. We bought a sofa and love seat combo she showed us that was on sale at a really good price.
Kristian was great
This is the very worst experience we have ever had. I wouldn't never buy from this store ever again! After purchasing a $9000.00 dollar bed, never ever delivered time and time again. The rudest of people that we ever dealt with. The manager put in wring, did not keep his word, the district manager through us out of the store! I registered my complaint with synchrony bank, they are investigating. Don't go to this place. They are liars and cheets!
If I could give a zero I would, I purchased items and paid in full in store. Delivery day comes and no delivery. I inquire and was told my order was showing layaway. How could this be when I didn’t put anything in law away and I paid in full at the time of purchase. I go into the store Robert who I was advised was a manger on duty couldn’t tell me exactly what happened so he made something up my order was canceled because of incomplete paperwork. Which one was it lawaway or incomplete paperwork? Well I have the best solution refund me my coins and I will Never do business with Ashley furniture again! I see why this company as a whole has a poor reputation. Unacceptable
Went to buy 2 recliners and Burt was very helpful. He showed me what they had and about the sale that was ending the same day. He explained the differences and helped me pick out 2 recliners I am happy with. I would recommend this Ashley and will definitely go back.
Good service
We specifically went to buy bedroom furniture & left buying living room furniture also! I truly hope this furniture stands up to previous furniture!
Very nice and polite helped me a great deal
Ashley store was grate, our sales representative was exceptional. The furniture mover were great. We just have a concern with the furniture.
Niezel was great. Addressed all of my questions.
Sarah and Tiffany did a great job getting us the couch and table set we wanted. We will definitely be going back to get more furniture in the near future. Sarah was a no pressure sales person and I love that. She was there when we needed her and just let us look around with no hassle. 2nd time buying an Ashley couch and the last one we have had for 10 years.
I was looking for a sofa and recliner that I had seen online. Dufresne came up and asked if I needed help and she looked online for the sofa that I was looking for. It wasn’t in the store. She showed me the Stoneland sofa. I sat in it and I was in love. The price was higher than I wanted to spend but she checked and it had just been put on sale! Perfect! I can’t believe my luck! I’m so happy!!!
Robert was the BEST! He helped me from start to finish and was very helpful and gave me some great advice about the loveseat purchased!! Thanks again Robert!
Helen was very helpful and knowledgeable. I definitely recommend working with her.
Robert was super helpful! Great to work with! Will definitely be a return customer!
Our sales associate Kesha was wonderful. She was very knowledgeable and not pushy. She helped us find a great couch and recliner within our price range.
Pleasant experience. Professional and Christian? was very helpful and thorough. Thank you Christian? for a pleasant experience. A+.
Sales representative was very helpful and friendly and professional.
Lollie was great …. Very helpful and we bought a couch in 30 minutes…. Thank you Lollie!
The saleswoman was fantastic. I wasn’t sure exactly what I wanted, but she really took the time and worked with me to find what was right for my needs.
I was told by Keisha! My delivery charge would be 100$ she forgot to add the box spring to my order therefore we had to run my card again. Without me knowing that causes me to pay for 2 deliveries in one delivery! I'm requesting my 100$ back or give me back my whole1983.74. I am not happy with that at all. I've never had issues with Ashley store and since they're making it a hard issues....I will NEVER shop at this store again
The Ashley store in Shiloh was very knowledgeable about adjustable base and mattresses. Just what we were looking for. We went ahead and order what we needed.
Lollie is the best!
Thanks for your service 🙏
Horrible sales and customer service. Will lie to your face just to make a sale. Then fail to meet delivery promises and expectations. Find another place to buy from.
We bought a sofa this last weekend and we were told it would be delivered on the 12th and that they would call the day before. By 4:00 on the 11th I called to verify delivery which I got an answering machine saying they would call be back. Fast forward to the 12th at 4:00 (I hadn’t received a call back yet) I called them again and was answered by someone who had such a strong accent I could barely understand him. He said I wasn’t on the schedule and the earliest date would be the 18th, which I said that my wife arranged being home today for the delivery, which he responded next delivery will be the 18th. I wasn’t going to do a review, but they have sent me two requests to fill it out so here it is. I understand that communication and good customer service is pretty much a thing of the past, but they could have avoided a 1 ⭐️ if they would have just called and said the 12th isn’t going to work for us.
We were welcome to look around on our own before we decided to make a purchase Experience was good.
The online vs in store prices were much different and really the explanation wasn’t no better of why….no price match or an actual deal.. for the process..The delivery and set up was great.. but if I purchase again it will be online..
It was an exceptional experience shopping with Helen F. She and the entire staff were very patient with me as I shopped. They offered decorative suggestions when I was undecided. I love the no pressure atmosphere.
I had a very helpful sales lady, Niezel, who was able to bring me directly to the item I had wanted and took plenty of time letting us try that couch and another similar one. She was super friendly and, since I was struggling with mobility from an injury, also let us try some really comfortable beds, which we are also considering purchasing. The manager also did price matching for us and we had delivery scheduled promptly. I highly recommend Nietzel as she knows the products very well.
Thank you so much an Tiffany an Robert Helen for the good customer service that I have received
Ease of sale and very flexible for ways to pay and amounts down.
Went in store to buy furniture and paid for "white glove service" which consisted of 2 rude guys just dropping my couches off and taking a picture. Couches are now broken and it has been over a month with no help. We were told that they were waiting for parts and the ones they ordered we don't need. They ordered motors and out couches don't have motors. Everyone keeps passing the buck and I'm just stuck with broken furniture. Worst company to do business with. Claims they have had a phone issue for over 2 months!!!
My husband and I had a great experience at this location. Kristian did a great job at helping us pick out a new couch! Thank you!!
Enjoyed dealing with Robert at Shiloh Ashley. He was very helpful, very informative and not at all pushy. Very good experience.
Everyone was so nice and helpful. We have been looking for so long and we finally found a great livingroom set.
Came today and found a two couches and an ottoman to go with it. Serviced by Bart and financed the purchase with my Ashley credit card. Left and wanted more info about the ottoman so I go to the website and see the same items I just purchased for full price were on sale on the website. I go back and no one can give me a good reason why I’m paying more for the same items in store that are on sale online. Eventually they get the regional manager to agree to match. Even the shipping and the protection plan were hundreds of dollars in difference? Idk how they’re staying in business doing stuff like this, then I feel like a jerk for wanting a legitimate explanation for the cost difference and not even knowing they have a variety of payment plans. I had to act like I was checking out online to show them the different options they have with this credit card. I’m stuck with the card unless I close out my account which can impact my credit score, so in future I recommend going to the store to test the furniture out in person then go home and buying it online to avoid this. I dealt with another guy upon my return back to the store and he was pretty easy going and didn’t fight too hard on the prices; just needed to see the difference we saw online so it made it less painful, hence the 3 stars. Bart re did the paperwork and didn’t give any good explanation or apologize or anything. Definitely felt like it was to make as much on commission as he could. Will never buy in person again.
We had such a great experience at Ashley! We didn’t feel pressured into making a decision, we weren’t followed around by a sales person but they were there if we needed them! We will be back again!m for more home furniture purchases!
If you need help with anything ask for Robert. If he's not there wait until he is. Goes above and beyond for his customers even on his off days!
Kristian was amazing! Helped with all our needs.
Positive experience with store and staff.
The team was a quick, efficient and ahead of schedule!
Justin very helpful and friendly. Explained about my order coming in two shipments. Helped me take a lamp from the floor to my car. Will definitely shop there again.
Lollipop greeted me at the door and instantly made me feel welcomed. Great customer service all the way through my purchase.
Our salesman Bart was very knowledgeable and friendly. He’s the reason why we shop Ashley.
We had a great experience working with Khristian. I might be spelling his name wrong but he was great and we were able to have a very easy experience. He was very informative and helpful.
I had a great experience at Ashley's in Shiloh IL. My order turned out to be a little more complicated than I planned, and I had to make some adjustments. Justin B. had such a positive attitude and worked with me for weeks to help accommodate what I was asking for and make it work for me. He was available via text throughout to give me status updates and answer my questions. I really appreciated the excellent customer service from Justin and because of that I will definitely be back to purchase from Ashley's again in the future.
I found my items online I have about several things from there I had a connection with my salesperson who helped me every time I come in the store thank you lollipop for helping me get my items I find it online I go in the store and we make it happen again thank you so much
I purchased furniture while there was an internet outage two days ago and still haven’t got a call to say when it will be delivered. I am patient but I paid my money and a courtesy call to let me know when I will receive it would be good customer service!
I purchased a table and 4 barstools 1800 from Ashley in shiloah il sunday 6/4/2023 put 800 down and financed the rest only to find out you could by it online at there store for 900 so I went in Monday to store asked to cancel order and get my money back they told me there system is down three days later it is still down but guess what they cashed my check this morning I can’t talk to anyone in person by phone they have my money I don’t have furniture because you have to get it delivered from ware house I was able to text synchrony financing and I cancelled the credit account but I still have to cancel order to get my money back and can’t do it till there system is up but again they were able to cash my check they also lied and said they were giving me a 25 percent discount which was a lie Bart Picard was my salesman
Found exactly what we were looking for and the sales rep was very friendly and helpful. Everything went smoothly.
Easy and good experience. Lots of options to choose from. Bart took good care of us
Just out of curiosity I price checked the furniture we purchased on line and the store was darn near double the price I am canceling my entire order Shiloh il is a really shady place to do business I will give my business to someone else they say they are a private store and set the prices as they wish but ride under the Ashley umbrella wow buyer beware
My experience was everything. I immediately knew what I wanted and they were very helpful when it came to my budget.
Lollie was a fantastic saleswoman. Friendly, helpful and not at all pushy.
Kesha and her manager was friendly and professional. They helped me with buying new furniture in my style.
Sales people were on me like white on rice. Tell em you used to sell furniture at their competitor and they will give you space
I purchased over $8,000 with your Ashley team member Aaron Tolson-Smith. I will better be able to rate the Ashley experience after the second leg of the sale is complete which is the white glove experience and delivery. The sales experience was great just by looking at the large purchase. Don’t you agree? If your Ashley team handles the set-up and delivery 100%, I will rate the entire experience on social media. Thank you and I’m looking forward to my delivery.
We had a wonderful salesperson his name was Robert Spiller really was just looking around ended up buying everything I was looking at Robert had a ton patience with me especially the mattresses so difficult to decide I felt so good about all my purchases because of our salesperson Thank You Robert & Ashley Store We live closer to the store in Mt Vernon they have terrible customer service didn’t even acknowledge us after being in the store about an hour. The store in Shiloh was amazing that Is where we met Robert
Great service
It’s refreshing to have such a knowledgeable friendly engaging and comfortable salesperson. I look forward to visiting again for another big savings sale and look forward to our multiple rooms of furniture arriving. Loves it. Thank you Jason McKey!!!
Employees were professional and knowledgeable. They were very friendly and welcoming! Highly recommend!!!
Jason was AMAZING
Worked with Lolly to purchase a mattress during a busy Memorial Day sale. She was more than accommodating, paid close attention to my needs, and made the buying process painless. Thank you!
The customer service was top notch 👌. Lolly was amazing and mad the process less stressful. I would definitely encourage anyone to buy their furniture here. You might even get a lollipop at the end.
Robert was great to work with. He helped us in finding all furnishings that we were looking for. Thanks to Robert, we will continue shopping there for all of our furniture needs and we will share the news with others about the excellent customer service we received. A++
Bart was absolutely great. It was a pleasure working with him. He made the buying process a smooth transaction for me. I truly appreciate his time with me today. Thank you 😊
Exceptional!! From the time I stepped foot in the door until I left. Only Ashley’s to get my business from this day forward. Ever
With the help of our sales associate, we had selected 2 rooms of furniture that includes an office desk. We paid for the purchases in full by our credit card. Upon signing the final document to show what will be delivered, I noticed that the wrong desk was listed. I showed the manager way the salesman showed me and the price listed. Well I was advised that was the wrong pricing for this desk. When I explained that they were using the bait and switch scheme and they basically advised they would not do anything to honor this. When I suggested we get a refund for the entire order, they said they would but it would take about 14 days. I really wanted the furniture especially the desk but I wanted it for the price advertised. Now, I don’t trust I will get my money refunded to my charge card. Sincerity, Michelle Walker-Cox
My sales representative, Niezel, was very helpful and very courteous.
Working with Keisha was exceptional. She answered all of my questions and was very patient with me in deciding which bed I wanted. She was very professional and I will definitely shop with Ashley again because of her.
She is really friendly I will be back if she helps me out to pick a piece of furniture
Good folks to work with...we got it done quick...thanks
I always choose Ashley when looking for furniture. I love their quality and great service.
Bed frame I purchased was 1K cheaper online. the manager seemed annoyed with me once I brought this to her attention. In addition, I’ve yet to use the bed after delivery because I’ve received 2 damaged parts. Currently waiting for the same item a third time.
Had a great experience with a very helpful sales associate! Helped with picking the layout of the couch we needed and the price. Thanks Ashley Furniture!
My wife and I went to check on mattresses. We were led to the back of the store where they had a large area of different types. A very friendly lady was the “main” salesperson who was accompanied by a gentleman who only wanted to show us one particular brand. When we strayed away from that brand he left the area not caring what else we might be interested in. Long story short, the lady was very friendly and helpful, while the guy acted like a total jerk. Sorry but I don’t see shopping there anymore. He ruined the whole trip. If he wants to sell only one brand, he should work at a specialty store
Really fun shopping experience. Todd Brown was great and knowledgeable. I’m excited to buy from here in the future!
Terrible management.
We purchased a sectional couch from here a month ago. In a months time, our couch has pilled on every cushion making it look like there has been years of wear when in reality, the couch hasn’t been used all that much yet. This is our first purchase from this company and I will not buy furniture from them again. I have gone into the store in which a ticket was made for a tech to come look at the couch, but instead, was only called to say they won’t be coming to look at it and there’s nothing to be done. I have spent so much time on the phone trying to get help but all anyone offers is for me to purchase replacement cushions or purchase a device to remove the pilling. After paying over $3,000 I will not put another dime into this company. I’m so disappointed with the quality of not only the furniture but also the customer service I’ve received.
I hate leaving any business a bad review and you can see that by reading my other reviews. We bought a sectional from this store in 2021. Our sales person was named Darrel. We had to buy new living room furniture because our dog had tore up the furniture we had. First off Darrell was very well spoken and polite, he said he use to own a car dealership. He had told us the furniture we were looking at he could get it for us that weekend. That was great to hear because it was in the middle of the government shut down. He said he had it right then in the warehouse. Needless to say we got our furniture 6 weeks later. The second lie he told us we just now found out. He sold us a protection plan to cover any damages if our dog tore it up and even came with a cleaning. We just filed a claim and nothing was covered. No fixing a tares in a cushion no cleaning nothing was covered in the protection plan that we paid good money for. If we would have read the terms of the protection plan, several pages of fine print we would have known that. But we instead trusted what we were told. I urge you to buy somewhere else. This review is to protect you from what has happened to us. It's a bad company. Corporate will say it is the individual stores, the individual stores will say any advertising you are there for is from corporate not that individual store. I wish I could do more than just give a bad review to discourage other buyers. One star isn't low enough. Unfortunately this bad review will not lower their overall rating.
The whole experience was wonder start to finish! Excellent Custer service! Pricing is great with great financing options! I’ll definitely be back!
Excellent customer service, great product.
Sales rep was very helpful .
Lollie is the best ever! She had me laughing as soon as I walked in. Excellent service. Very professional. I even got a lollipop on my way out
Great experience.
Kristian was very helpful and courteous and very patient
Justin was nice & provided great service.
I found what I was looking for elsewhere. Thanks for the reply.
Greeted immediately by a very friendly and non pushy sales person.
My experience was excellent, and enjoyable. The service was so good and personal.
Overall fairly simple and straightforward.
Kristian was great! Super helpful and patient.
Salesman was nice a took some of the price of the tables with free delivery but when I found the same table on their website for much less and I asked him about it he gave me the same price on line. But I didn’t get free shipping and he became sharp and short with me not so talkative while filling out the paperwork.
Mrs. Lollie was the best!!! And my pillows really accent my couch just as I had visualized.
Going in the layout of everything was great in the store, they didn’t have what I wanted in the store but Bart was very helpful as he helped me purchase a dresser online exactly what I wanted plus a price match! Can’t wait to see it!
My experience today at Ashley was awesome. I walked out with my dream sofa. Mrs. Ogas was friendly and professional.
Very friendly and helpful staff.
Helen and Tiffany were very friendly and helped me find what I was looking for. It was a pleasant experience and I will return.
Furniture was damaged and no call back !!! Sorry I ever went there and salesman never ever returned my calls !!! I spent $5600 in that Shiloh location and regret it deeply!!! Never will I recommend them to all of the many people I know!!!!!🤮🤮🤮
Great helpful service!
Niezel and Helen were very personable and knowledgeable. They showed us several different models and helped us make an informed decision. They never pushed us into a sale, and we greatly appreciated that! Thank yoy!
Great experience! Robert from Shiloh location was very friendly and knowledgeable. He helped get the correct bed for our needs. We left very happy with our purchase and was very happy with our experience at Ashley.
Customer service was great and everyone was so professional and helpful.
Tarell has excellent customer service! He goes the extra mile to make sure that the customers are satisfied.
Nice helpful and friendly service.
Everyone was accommodating. I think the furniture will be awesome. Why I gave a 3 is because the furniture prices we were quoted were way over what I saw online. They never said they match online prices until I questioned them. I told them I would just order online to save around $1,100. Then they said they will price match. Felt a little bait and switch because they promote all these special offers in store, I don’t think they benefit the customers. So buyer beware and research before you buy. Ask questions to ensure you’re getting the best deal for you.
The first sales person was new but was very friendly, patient, and helpful. Someone else stepped in to assist and worked to get us additional financing which we were grateful for. We were not set on any one piece of furniture yet. We wanted to continue looking but because we came in an hour before closing and the financing took a little longer than planned we wanted to come back the next day so that we did not keep the staff there longer than they needed to be and we could take our time to decide. At this point the 2nd employee became very pushy and tried to get us to "put something on the books" and pick something right then. She also stated that she can work with us if we decided something that night and that she may not be able to do the same the following day or that the promo might not be available the next day. When we told her we wanted to come back and that the sale was basically not going to happen that night her whole attitude changed even more and she basically dismissed us and ended up walking away without another word. The original associate seemed uncomfortanle at this point but was still very nice. I know alot of people say they will come back the next day and don't but we had every intention on coming back the next day as we are desperate for furniture and approved for financing but after this encounter we will never return to this location.
After finally finding everything I wanted.. almost 5k with of furniture.. I'm told I would get a call about delivery .. That was 2 weeks ago . I NEVER received a call.. Still haven't.. I'm completely disgusted and cancelling the order.. DO NOT GO HERE..
If you purchase the extra warranty through Ashley Furniture/GBS be ready for a bunch of headaches. Here was our experience: The technician only services our area every other week and then cancelled the day before due to “not being in the area“. When he finally came a month later, he spent less than 3 minutes at our house and manually bent the mechanism of our recliner. He said he would order a replacement part, but we never heard back from them again. When calling in to address the issue, we were met with many staff members who all redirected us to someone else saying that it is not their problem. It is not an efficient process to utilize the unlimited cleans and fixes that is advertised upon buying.
Justin was very professional and knowledgeable about the various products! He's truly an asset to Ashley Furniture Store.
Very helpful. Extremely nice.
The experience with Lottie was excellent. The couch and loveseat I wanted was no longer on display in the store. I described it to her and she searched diligently until she found it on line. I am so overjoyed and I can't wait until it's delivered. Thank you Lottie! I'll make sure to visit the store again because I received such great customer service. Oh yes and of course the furniture. ❤️
This store has a great selection of products, what ever your home or office needs check them out. If you need anything special or ate a business be sure to ask for Tiffany the store manager she will help you or make someone on her team does.👍
During the sale everything was fine.. once it came to delivery and removal of the old mattresses the whole process was a nightmare. There is no such thing as a “white glove” service. I will continue to use Kloss Furniture for all my furniture needs.
The salesman was very friendly and helpful with helping with my selection of furniture.
Wonderful. My sales person exceptional helpful and knowledgeable.
Initially I placed a review based on initial service, since January have been trying to get two tables repaired that were delivered damaged. Multiple hours on phone with Phillipines and Ashley, sent replacement doors, that were not assembled and had to wait for another company to put together. They came out and assembled one door and installed with inside of door on outside of cabinet. Called again, same situation. My elderly 91 year old Mother has been waiting 6 months, she has had enough wants to return them. Ashley states "NO REFUND OR RETURN POLICY". Called credit card company , they had form stating that customer didn't remember getting or receiving items which is totally false. We have given many chances to repair....to no avail my Mother is upset that they won't take back. My suggestion check out all reviews , BBB, and Facebook about same kind of issues we are experiencing.
My salesperson, Lolly was FANTASTIC!!! Very helpful and professional. Got me exactly what I needed in record time.
Pretty cool experience. Very nice gentleman and very helpful.
Our salesperson, Robert, listened to our needs and quickly found us a solution for our downstairs guest bedroom. Very happy with the shopping experience.
Justin did a great job handling our purchase and was very efficient!! Thanks for all your help!!
I was greeted when we walked in. Todd took good care of us and introduced us to Sara who then showed us awesome mattresses and listened to our needs. I am pleased with our bedding and mattress purchase and can’t wait to get it delivered! 😊
Nezel was an excellent example of customer service. She was patient kind and not over bearing as I have experienced with other sales people. Others could learn for her. The only reason I did not give 5 stars is related to pricing which has nothing to do with Nezel.
Justin did a wonderful job. Greeted us right away, explained the layout of the store and provided us with the current promotions going on. He was very low pressure and let us browse, but checked on us in what always seemed to be the perfect times. The store has a great flow and we were impressed with how everything worked, to include every power recliner we tried! The set we picked out was available for delivery right away and we were scheduled for our delivery within 3 days!
Awesome staff very good 😊
The employee where very helpful and nice
Christian was a great help. Not pushy but very informative. Will buy again.
Very friendly not pushy at all Robert was very nice and very informative and explained everything to us would recomend this place and Robert
Friendly, knowledgeable, and courteous. We enjoyed our purchasing experience.
Please do not go here. I cannot even explain all of the absolute frustration we have dealt with. We ordered 7+ months ago and since have dealt with massive miscommunication from them, incorrect ordering on their end numerous times and nothing but complete unnecessary stress. When their mistakes were addressed they couldn't even do the right thing and take responsibility for it. Please take your business elsewhere.
We had a very pleasant experience purchasing a new living room set (couch, loveseat & recliner from Ashley today. Our Sales Associate, Lollie Cotton, was very knowledgeable, professional and helpful. We will be repeat customers!
Lollie was wonderful
I worked with Kristian and Robert and they were extremely helpful, knowledgeable and efficient. I would highly recommend them to anyone looking for furniture.
They had what I needed the salesman had personal knowledge of the loveseat I getting and ensured of it quality
My salesperson Lollie was excellent. This is our second purchase with Lollie at Ashley in Shiloh. Great experience both times. Thanks Lollie!
Mrs. Lollie is by far the sweetest and extremely helpful salesperson I’ve ever had the pleasure to work with. Didn’t feel pressured to buy anything and that made this buying experience at the location all the more perfect. My wife and I enjoyed our time there and we will be back soon. Thank you so much Mrs. Lollie!!!
The salesperson was professional and not pushy. I really appreciated that
My brother is ill and needs a lot of help. He needs a new bed. The salesman helped find the perfect bed and was so helpful about getting it delivered and assembled. Five stars!!!!
My husband and i came in monday January 2nd 2023 and we got no one to see if we needed any assistance or asked if we had any questions on any of the products
Kristian was very helpful & patient with us as we looked for a new mattress & frame.
We had a wonderful experience. We were initially just looking because we are moving to Florida this year...we left with a full bedroom set, mattress and base, and dining room table, along with ideas for living room furniture. There was another piece we choose, a buffet, however; it has been discontinued. We were offered the floor display; but it was damaged. I am gonna look at other stores to see if they have one in stock. Only one issue,, we were not able to enter in the $450 drawing. We tried on iPhone and Android, and received the same error. Robert even tried, and received the same error. It was a bit confusing because it said no purchase necessary but then said you had to have a purchase, which we did. When we buy more furniture, we will come see Robert Stiller. Easy to work with. Super helpful. Knows where EVERYTHING is in the store. And super funny The best in the business.
Very knowledgeable staff! Especially Tiffany, Sarah, and Todd :)
Great customer service. Loved our experience with our Ashley Furniture experience again. We are a repeat customer for the 4th time. We'll be back.
Robert Spillers made the buying process extremely easy to purchase a power lift chair.
Our experience was amazing! Sarah was super helpful at answering our questions. She wasn’t all up our butt to make a sale. Super kind too. She had us in and out in no time. Got a couch and dinning table.
Quick and easy, hassle free. Great staff 10/10 would recommend!
The two gentlemen that made the delivery were great! The quality of the items were awful. Dresser had big chip in it. Dresser w/mirror did not come with two of the legs. Also, a drawer is not very functional. A service person has to come repair it.
We had the best experience at this store. Kristian was amazing He showed us several pieces and talked about our hobbies and what we liked etc. After just a few selections he said “I think I get a sense of your style” and took us to see the perfect furniture. He also pulled up several pieces in the same style on his tablet and gave us sooo many options We went home and measured for the three options we had them went back and bought them It was one of the best furniture buying experiences we’ve ever had. Normally it’s a hassle to get furniture and find anyone that really cares… but Kristian was the complete opposite. He actually talked to us to get a few for what we liked… then catered the tour of the store to match that. Unheard of customer service. No one has that level of care anymore Already recommended to others to go there and it will be our go to from now on
Honestly, the in house sales people I worked with were great. And the manager I’ve been dealing with, Terrell, has been helpful. But good luck if you have an item delivered broken/mechanical issue with item right after delivery. I had reclining couch delivered 11/4 and 20 mins afterwards one side is completely not working due to mechanics/something broke or off track. The # I was told to call said they couldn’t do anything until order marked as complete which would be when driver back at warehouse that evening so would be Monday before could place repair order. Called store directly and a manager (Tierra?) was able to get a different driver back out to at least fix it enough for it to be usable to sit on. Was told a replacement order was put in and I’d get a call in 2-4 days to have that scheduled. Hear nothing so call store and was told “I see order so give it another day or so”. Next time I call Terrell (amazing) says he’ll put an ASAP order in for me (so original order never placed?). After multiple calls asking for update I go up to store (now 2 1/2 weeks after delivery) and Terrell helps me by calling third party routing/repair company directly and telling them this is all unacceptable. He gets them to send me date to schedule apt (12/12 is soonest available) and he is overall great but even he had incredible difficulty with the third party service. Then 4 days later a giant box is delivered to my house with a part for the couch? How they know what part needs to be fixed since they say no one has looked at it I have no clue. Now big box just sitting in my house for two weeks until this gets fixed. Additionally - speaking with someone at the 800 # for repairs/replacements is like pulling teeth and I get constantly hung up on or told “nothing more can be done you need to wait”!! I basically NEVER complain about customer service or do online reviews but this has honestly been one of the worst experiences ever and at this point o don’t even really like the damn couch because it’s been nothing but massive hassle since moment it was delivered. $2k and a month later and still have a completely broken couch👎🏻 If you’re looking for any furniture that has mechanical future - don’t buy here cause getting it fixed will be absolutely nightmare.
Justin was an awesome salesman no high pressure asked pointed and accurate questions very respectfully. Every one in the store was smiling and ready to work. I will return!
Excellent delivery experience, professional and courteous
A great experience
I want to say I love Ashley Furniture in Shiloh IL. I have purchased alot of items throughout the years. I went in on 6 December and purchased 2 recliners at a good price and Niezel was my rep. I'm replacing my sofa and Loveseat with 4 recliners to take up less space in my house. I decided to go back that Saturday the 10th to purchase the other 2. I saw Niezel again and she informed me that they were having a 30% off storewide sale that day. She proceeded to tell me that it would save me money if I cancelled the order on the previous 2 and purchase the 4 with the sale going on. I said great! She then proceeded to do the paperwork for me and had to call the finance company to cancel the previous authorization on the 6th. I opted for doorstep delivery cause it was cheaper and I figured I could unbox them and get them in the house myself. That night I hurt my back. I messaged Niezel that Sunday the 11th and said I'd like to changed to the white glove delivery. She said no problem but she qould have to cancel the authorization on the 4 recliners once again as I was spending more money. She took care of it the following Monday the 12th! Niezel was very patient and friendly with me through the whole long process. I highly recommend asking for her if you goto the Shiloh IL store!
The salesman was Very nice and the process was pretty painless
Kristian was patient with me and helped pick out everything I needed for two rooms. I’m very happy with my visit.
I drove 3 hours to their warehouse to pick up my couch. They gave me the wrong couch. Had to drive back the next day to get the right couch. No one offered any type of gas money or any discount. I will not purchase anything from Ashley.
Pleasant buying experience. Efficient, professional and courteous service.
My sales associate, Brad, did a great job. He was able to answer all my questions and provided options across the price range. No pressure. Very professional.
Salesman was great, knowledgeable and not pushy. Good experience
I came into Ashley wanting to look at Tempur-pedic mattresses. Niezel was very knowledgeable about the brand and helped me select the perfect one for me. She did a wonderful job and I would recommend her to anyone looking to purchase a new mattress.
Friendly and knowledgeable service. Never pushy. Would buy from here again.
I walked into Ashley on a mission for Dining Chairs. An hour later I walked out with a delivery date, a great deal with financing and a wonderful experience with the staff. Jessica was SO efficient and knowledgeable in style with what I was looking for and the feel I wanted for my room. She was kind and I absolutely loved chatting with her. Todd was so great working out the orders of finalizing the details of my order and getting everything into place. He was also efficient and we had great conversation. While I was there I didn’t feel like I was just a sale, I felt welcomed and appreciated. I was on a mission and was delivered to tenfold. I hope Jessica and Todd are recognized not only for their ability and desire to assist me but also for their connection to the client. For building a relationship with your guests. I truly appreciate their outstanding service.
Robert was knowledgeable and very helpful. Buying a mattress was quick and easy.
Great service! Robert is a true professional.
Kristian was very professional, and personable. Tha service was great, I would definitely shop at Ashley again.
First time at Ashley, very nice place. Found what I was looking for and Justin Bayus was extremely wonderful. Thank you Justin for making our visit easy and painless. We definitely be back!
9/9/23- went in to order some furniture we found on the ashley furnature online site. When we arrive the offered to price match but would not honor the financing that online stated we could do in store. TIFFANY was the manager thar stated they are different than online and that is not their policy. She was rude and very unprofessional. We went into the shiloh illinois store.
Customer service was on point had a good experience
We bought most of our furniture here in the past.
Kristian was awesome. We were looking for a new dining room table for the holidays, very hard to find something just perfect right before Thanksgiving. The customer service was above and beyond what we expected, including the savings!! Would highly recommend asking for Kristian when you walk thru the door.
Anthony was great help very friendly
Brad did a great job helping us find what we wanted.
Robert helped us. Very friendly and detailed. Because of him will tell our friends to come and see him. Definitely will some day run the place. Leader to people their working -helping them and us at the same time with ease. Very friendly experience. Will be back Robert is a keeper for better business.
My salesman (Robert) was amazing. He took my wants and needs seriously and was SO helpful. I went to another Ashley store before a month or so ago and had a great experience there too- but this was SO MUCH BETTER. I’ll be back in the future.
Great selection, excellent customer service
Very friendly employees they finally have some in-stock furniture
I received the worst customer service. I placed a order in store and first the guy gave me false delivery dates. Then they delivered my bed with out the hardware to put the bed up. Then i noticed they delivered the wrong bed all together. When trying to call them to get the issue taken care of no one answered the phone. I called the person who handled my order they didn’t answer either. They sent a text and pretend they were shorted staffed. They delivered the bed without the dressers and i was told the dressers should be delivered this weekend. I followed up on the dressers now they are saying that its been pushed back because the items were damaged. I’ve been in the store 4 times for 1 order that i still do not have. You give your money and shop with people and they don’t care.
Kristian was a wealth of info and got us what we needed now and for future needs .....and the current discounts offered and financing. Going back for a mattress soon ...
When we went to the store everyone was nice but there was a lot of confusion about the price of our items which was a bit frustrating. We live almost an hour away and after spending one day shopping around we came back the next because of the deal we expected. After finalizing everything and doing a lay away option to get the price no one informed us we had to make a monthly payment. We were only told it had to be paid off in 6 months. We only find this out by someone reaching out wondering where our payment was. Again a frustrating moment. Then we get to delivery day…. One dresser was broke so they were taking that back to replace but instead of having 2 tables like we ordered and the list said there was only one. The delivery guys did not document it well so when we received a call to set delivery for the broken item no one knew about the missing item. It took 4 weeks and three calls a week to finally get all our furniture. There needs to be a better system in place for when something is wrong with items or delivery. Every time I made a call I had to re-explain it and that was so frustrating. This was our first time getting furniture from ashley and will most likely be our last. The quality of the furniture we received is not what we expected. Drawers are off when closing them but at this point I don’t want to talk to another ashley furniture personal and will make do.
A good furniture shopping experience. The salesman was helpful but not high-pressured.
Neizel was wonderful!
Having a terrible customer service experience with the Shiloh, IL store. Bought 2 recliners in December 2021, received said items in February 2022 and have nothing but problems since. Have had new parts ordered twice, customer service techs out twice & both times techs indicate wrong parts delivered. First time, I returned wrong items back to store because techs indicate they are not allowed to take them. 2nd time, parts still here. If the want them back they can come get them otherwise they go to big trash pickup. Emailed store manager but still waiting for response.
The people that delivered my furniture delivered it to the incorrect address, after I informed them that I didn't receive my furniture, the warehouse manager was trying to make excuses, after they went back to retrieve the furniture they brought it to me damaged. This is the second bad experience probably won't give them a third time.
Paul was awesome. He asked the right questions to be able help us find the right furniture for our house. He was patient and took the time necessary for us to work through our decision making process.
Kristian was very helpful in helping us decide. He went above and beyond.
Friendly service. No pressure. Good working with Paul.
Great quick service
It was great. All of the team was supportive and helpful. Bart was especially caring and helped our family out in getting the right pieces. Highly recommend this store for any of your furniture needs.
Several of our items were damaged. Packaging looked fine, so must have happened before items were wrapped up. Delivery took several photos after unpacking, said we would be contacted within a day or two.
Christian was very helpful! Great job and very handsome 🤣! Thanks the Sinovic family!
Niezel made the experience of buying new furniture simple , she's genuinely the nicest person I've met in many years, Ashley better hold on to this Gem. To edit this review, a Week later,, I was notified the furniture was to be delivered, so I made arrangements and got rid of my old furniture, only to find out my furniture is NOT GOING To be delivered,and they don't know when, so I'm stuck with no furniture in my house. I Won't be shopping at ashley again. As I still wait for the furniture I paid for.
Great 👍
The shopping experience was exceptional. However, delivery has been a disaster. Our delivery was canceled without reason. They just skipped us without reason, according to the tracker. We gave away our bed earlier before the delivery cancellation and took off work to be here. Now what? No-one has called to reschedule and no one has apologized.
Ashley furniture was not our first choice for purchase but it happened to be our 1st stop. With in 2 minutes of being there, Lollie had us sold on purchasing living room furniture. We loved the couch but Lollie made up our minds. She was real, personable, and straight to the point. Making big purchases is stressful enough. It was a pleasure to have her assist us. Thanks to her, we've already decided that we will be bringing our business back to Ashley and Lollie in O'Fallon, IL.
Top notch!!! Employees were super friendly and professional. Niezel helped us pick out the perfect mattress and bed frame. She was really patient with our indecisiveness. Financing process was really quick and easy. This is definitely our go-to furniture place in the future!
THE DEATH OF CUSTOMER SERVICE! R.I.P. HORRIBLE customer service! I have an OPEN issue regarding a new purchase worth thousands of dollars of furniture which was damaged during delivery. The Guest Response Team is a joke since cutomers are on hold for 30+ minutes, there are automatic hang ups and for most of the reps, English is a second language and a LOT is lost in translation. The reps don't note the account, so you have to always start from the beginning each time you call. They don't keep tracking records of ongoing issues. It takes an act of God to speak with management who can make a decision and resolve issues (are there really any???). The local store where the purchase was made will not help -- only concerned with holding on to their commissions! Quite a racket going on. I'm requesting that they come pick up their damaged furniture and cancel my contract!
Horrible experience! They delivered damage furniture. The drivers stated there is nothing they can do about it and I have 72 hours to call. I called immediately , they told me to call back today because the order had not been closed. I called today and they told me to call back later because it had not been 22 hours. So it seems like they put you off so you won't be able to meet the 72 hour mark. Additionally, I was advised there is a no return policy. Why was this not pointed out in the contract. They are purposely deceitful. I asked the driver for proof of delivery there was none. I'm contacting the BBB and Attorney General about their contracts. Update: 09/01/2022 Today Ashley returned with more used furniture that was also damaged. I inspected outside and one of the drawers were broken. Inside one of the drawers had chocolate on the suede which also appeared to have cup markings. The chest had major scratches. Ashley's Furniture states they are sending out new furniture but none of it is coming in a box. However everything else on their truck was boxed. This is truly sad. I advised the drivers I was not accepting the furniture. This on of the pieces we were able to get a side picture of
The sales manager was very polite and thoroughly explained the features of the sectional, the finance options and the warranties. My wife and I were very pleased with our sales experience and the salesman.
Longest part was me picking out what I wanted...Great customer service no hounding for sales.
Went in to purchase 2 recliners a sofa and end table. I was told I had to put 10% down for 60 month financing. Well I cam home and placed my order online. For the same price of those 4 items I was able to order the 2 recliners the sofa 2 end tables 2 table lamps and a floor lamp. I have 0% interest for 60 months, the delivery charge is half the price and it is being deliver 5 days sooner.
Terrible furniture store. I placed an order back in February and was told it would be in by May. After calling in June, they proceeded to say it would be in by the end of June. When July started, I called again and they again said it would be in no later than July 19th, and thanked me for my patience. It is now July 27th, and I was just told the order will not be in until august. Very frustrating customer service.
No hard sell. Easy to work with. All in all, a good experience.
Sales person was great I felt I got a good deal and fast delivery
The salesman, Todd, was very knowledgeable and helpful! Excited for our new furniture to arrive!
Todd is wonderful! Awesome prices for quality furniture
I absolutely loved my experience going there. I worked with Todd Brown and he was the friendliest person ever. I am going into my first home and Todd made sure that I was getting the best bang for my buck. The deals are also amazing. Thank you Todd for all that you did, and I will definitely be back!! UPDATE!!! So we finally get our couch about 2 or 3 weeks ago. When we first got it, we saw fuzy sticking out the bottom. The technician said I would get a call for someone to come fix it. A few days go by, no call. I them call customer service and they said they saw the report and would have an technician call me.....no call, a few days later, I call again and it is the same thing. So I use the Ashley furnature app and message somebody. The message shows as seen, but there is no reply. The couch is comfortable and the fuzzy isn't SUPER noticeable, but if I am going to spend all this money on a couch....I would prefer there not be fuzzy coming out of it. I am not please with the customer service, since getting the couch.
This place has been nothing but a headache, bought a king bed frame and mattress and dresser and the bedframe broke the first night we slept on it and were not big people so there isn't an excuse on why this bed would break besides bad quality! We've got the go around about returning the bed and they will not offer any refund even with us buying a warranty and delivery charges etc. Will never shop here ever again, I will make sure to tell everyone to never shop there again
Super accommodating, almost made me feel like I was their number one customer (obviously I am not, ha) but none the less, Ron and his team rock!
Don’t buy from Ashley. I ordered a 3700 living room set on April 1, 2021. They just tried to give me used again! If You order new items, they deliver used. Got 3 delivered and each time they brought used items. Contact BBB and report them!
Todd was very helpful and full of knowledge. Wasn’t pushy on the sale and cared about us as a person instead of a customer.
My salesperson was Paul White and he was amazing!! He was very patient and honest with me. He took time and showed me several varieties of furniture. I will be back! I revisited Ashley this past weekend and bought a bedroom set. Mike was my salesperson and he was EXCELLENT!! Very professional and guided my husband and I to buy what was best for our needs. Mike was very knowledgeable and communicated effectively. I have never been disappointed with this store.
We just had the best buying experience today with Paul! We felt taken care of but not rushed or bothered by the service. He was very informative and personable! Will definitely use him again if needed!
Lolli and Paul were fabulous! They got exactly what we wanted at the best price. Thanks y’all! We love our dinning set.
Bart was great to work with. Never felt like I was being upsold or pressured to buy anything.
Had a great experience buying from them. We talked to Neizel. She's amazing! I highly recommend seeing her when coming to this location. She did not pressure us into getting anything we did not want and was able to assist us in a very professional way. We would be coming back. Thank you!
Niezel at Ashley in Shiloh took great care of us, no pressure, explained anything we wanted, and helped us understand. Would highly recommend.
Clean establishment and friendly associates, but the prices were hilarious. $3 to 5K for a sectional couch?? I doubt I will ever return
Lollie was an amazing representative. Loved her personality and helpfulness. After previewing on the website, what Lollie was able to provide me with was levels above what I expected. She is a major asset to your team!
I have had the worst experience with this store. After purchasing a sectional we have had it redelivered FIVE times and each time they bring another damaged item. Their customer service has been horrible and the manager Ron Tifft said that he would help but after not following up like he said he would after a week and calling, emailing and stopping by the store 3 times I still have a damaged item and no one trying to fix the problem or make things right in any way. Save yourself the trouble and purchase elsewhere.
Great selection at fair price. Furniture in stock. Paul was a great help with selection and pricing.
The Ashley store in Shiloh was wonderful ....Ķhristian was great and his boss.... Very horrible experience at Ashley in Edwardsville...
Christian was excellent and patient with our back and forth decisions to find the best furniture pieces to meet our needs. We love quality furniture and found it at Ashley !
Lollies C was an awesome salesperson.*****.
Floor Specialist Kristian U. was great!! He was patient and super professional.
Calvin W was very professional and quick in our transaction. The thing we loved most about working with Calvin is that he truly cared about customer experience and worked hard to get us the best deal. He explained all of our options and added services in-depth without trying to pressure us to purchase additional things. Calvin was very informative and a delight to work with.
Highly recommended!!!! Had a fantastic experience with Bart Picard today. Total professional and extremely knowledgeable. Made the entire process quick, easy and painless. Bart worked hard to get my family the best price on the best product within my price range. Thank you Bart and Ashley Home Store!!!!
Hadn’t shopped in a long time. Robert, who assisted me was outstanding and professional. Highly recommend Robert at the Ashley Store in Shiloh Illinois. Thank you 😊
I had an amazing experience. Customer Service (which is very important) was amazing. Everyone was so helpful and I left feeling like a valued customer who would more than likely return.
Great service and place
We were buying a TV stand and rug for my 97 year old mother for her assisted living apartment. We went to Fairview Heights, IL store and Dominic was our salesman. He was wonderful and went far and above helping us.
Fantastic service,great furniture. Paul, the gentleman that assisted me went above and beyond.
My daughter and I went to Ashley Furniture store to shop for a new bedroom set. The service was so great. I visited other Furniture stores, but Ashley gave me the best service. I definitely will be returning.
What started as a normal shopping for furniture ended up being a disaster. The staff were the most unprofessional people I have ever encountered. I was appalled if the way they sit around just laughing and joking while I was waiting to complete my transaction. I asked about the estimated delivery date for my furniture I was told I would have it at the end of my transaction. By the time we got to the end of transaction I found out that the furniture could not be delivered until May. I would’ve chosen a different route hell I know it would be 2 to 3 months before I can get my furniture . While I was checking out the ladies behind the counter begin laughing uncontrollably I wasn’t sure what was funny. I felt as if they were laughing at me. And I asked them they were laughing at me and they said no but I have never seen anyone do that in front of customers. I have Purchase Ashley products the past but will never go back there again. I built that the propane language the riotous laughter it was way too much for a store. I did purchase the furniture and I’m considering canceling my order today the more I contemplated the way I was treated and the behavior that was displayed in my presence yesterday. I’m sure the furniture is good but the customer service was terrible.
We were looking for a desk. The salesman approached us soon after we entered and speedily gave us a tour through the store pointing out the few desks on the floor. They didn't have what we were looking for, but we agreed we likely would have purchased something else if we had been allowed to browse through the store.
My daughter and I entered Ashley Furniture to look at options for furniture. I have to use a rider as my walking is very limited. I notice to my right a gentleman who was apparently a salesperson due to his very dapper appearance. I approached him and introduced myself and daughter and we met Bart. He would be our guide to the available furniture and options that would be comfortable offerings. This gentleman was not only ready to show us available but mail order options. Bart went out of his way to show different brands and fabric options. When our shopping adventure was over I purchased two recliners and a love seat all in a grey leather. I also purchased a positional bed frame and mattress. The best value of our shopping was our salesperson “Bart” this is a person who shows interest in our getting what we want, the best quality, and the company who stands behind the product they sell. Bart was the gift given to our shopping and will always think of Ashley Furniture and of the special gentleman we met. I want to make sure you are at Green Mount Drive in Shiloh Illinois. Thank you Bart.
Very professional staff and extremely helpful.
Very nice furniture with affordable monthly payments
Lots of inventory to look at. Calvin was awesome to work with and very knowledgeable. Looking forward to our new purchase.
Had great experience shopping at Ashley's Furniture. Everyone was very helpful and courteous. Shout out to Dominic "Dom" for the making our furniture choice easy and hassle free. He answered all our questions and more. Professional the entire time. Thanks
I went in to browse around and was met by a courteous and knowledgeable sales associate Carte’vian. He helped me around the store and narrowed down my selection based on what I was looking for. I ended up making a purchase and everything went very smoothly.
Bart was great! They were very attentive and patient with me as this was the first time I had ever been furniture shopping for myself!!
Lots of floor models. But like everyone else inventory is short. They are expensive. But the quality seemed ok.
we worked with calvin williams at the shiloh location and he was super helpful! made sure we got the best deal, understood the product quality, and was patient with us while we made the decision to purchase the product. if you go to this ashley, ask for calvin!
Cartevian was super helpful and patient. Explained each line item and what to expect when the furniture is delivered. The selection at this store is much broader than any competitor in the area and the prices weren't too high
Ashley’s furniture has great quality furniture at reasonable prices and the staff are friendly, knowledgeable and courteous. Excellent service!
I stopped here on a whim because I had already decided to get furniture from two other places. BOY am I glad I did! The selection was great and I was able to get 20% off of everything. That wasn't even the best part. Calvin Williams, my Furnishing Consultant because he was beyond a salesperson, was so knowledgeable and went Far beyond my expectations. He helped me walk away with an ENTIRE house full of furniture for only a fraction more than I would have for just a bedroom set at the other stores. I would DEFINITELY recommend Calvin this store again.
Great furniture and excellent customer service from Calvin.
Please don't go to this furniture store it so expensive and it not worth it when you can buy local I purchased several items over the years and more recent a mattress they claim that they offer good deals in real time they don't. I got smacked when I was finally getting checked out and tried to use my credit voucher and was denied so I was paying more then I bargained for. I won't be going there anymore cause of there policy and prices . I'd look for a local store in your area see what they offer and the return policy some will negotiate and some free delivery. It's your hard earned money you should get respect.and treated fairly.
Worst customer service. Please do not use this company! Literally tried to order two pieces of furniture off the online site for over a week . Apparently they don’t like money. Hope they go out of business
They are very friendly.
Travis was knowledgeable and extremely helpful. Made our purchase go easily
Will be coming back for sure! When I’m for a couch and the guys didn’t follow us around. He let us just look and then we grabbed him when we found the one we wanted.
Bart at Ashley Homestore in Shiloh, IL was amazing! He was super helpful and made the big decision of buying living room furniture a breeze!
I paid over $600 each for 2 of these chairs. It took 5 months for them to be delivered. The chairs broke within 2 weeks of receiving them. It took another 5 months before their customer service ordered them to be replaced. The chairs were ordered to be replaced in September 2021 and I was told that they will be delivered January 15th 2022. Exactly 1 year after they were initially delivered. Now I'm told the estimated time of delivery will be April 2022 and that date can be pushed back further. After I continued to question the supervisor (Jesus), he said that Ashley's Furniture "Do Not" issue refunds on furniture. Once the furniture is delivered, no refunds. I damn near furnished my entire home with furniture from Ashley's (thousands of dollars) but I'll NEVER spend another dime with them. Buy at your own risk.
I visited Ashely’s in Shiloh IL recently. Was met by Calvin as we walked in. He allowed us to look around the store which was so nice. As I’m a previous Ashleys customer, actually for years and most my furniture is from there, Calvin went ahead and pulled up my account. I noticed the Shiloh store was nicely laid out with a healthy selection. Decor was great! I had the pleasure of meeting the manager and regional manager, along with Calvin’s help, I made my purchase. I will definitely visit Ashley’s, Shiloh again! THANK YIU FOR ALL YOUR HELP!!!!
As soon as we hit the showroom floor we were greeted and asked if we needed assistance. The salesperson was very courteous and patient with me and my husband. We kept changing our minds and adding things on but Haley stayed super pleasant with us throughout it all. We ended up buying some great pieces for our new home but now we play the waiting game.
Great place to buy furniture they have some very nice furniture.
Calvin Williams provided great assistance with our purchase. He was friendly and informative.
I walked in with a specific piece of furniture in mind. There were plenty of options from which to choose. The staff did not hassle, yet were there when needed. Very pleasant experience.
I just bought a beautiful sectional and ottoman from Calvin Williams from the Shiloh, IL location. He was awesome! His fit dripped and was a very nice gentlemen to me and my girlfriend. In todays society, being judged for being gay is a very real thing especially in Southern Illinois, and I never felt like I was being strong armed, looked down on, or denied a seat at the negotiating table and felt absolutely welcomed. I never felt pressured to purchase, he pointed out several couches and helped me narrow my decision with knowledgeable insight on product, textures and materials. Overall my experience was a positive one considering how stressful buying your first “real adult” furniture can be. I will be recommending Calvin Williams at the Shiloh, IL location to all my friends and family who are looking to purchase new furniture! Thanks again Calvin!
Our sales person was very professional and cordial. He sat down and made it a personal experience ensuring that all our questions were answered. He also allowed us to verify the purchase to ensure everything was what we wanted. I would definitely recommend Robert at Ashley furniture again.
Kelvin took care of us this evening. We were in and out in less than an hour to buy a new couch. He gave us our space to let us shop and really decide what we liked and find exactly what we were looking for. When we were ready to pull the trigger, Kelvin was informational and friendly to help us finish our purchase. Quick and painless, and now I feel the need to refurnish my entire home from this experience!
Me and my wife had a great experience this weekend at Ashley’s in Shiloh, salesperson named Calvin did a great job.
Needed a couch asap, they had an amazing on in stock that I can grab tomorrow. Exactly what I needed. Bart Picard was really helpful and got us taken care of with ease. Thanks much for the GREAT service Bart.
Furniture is made of press wood. Paid over a $1000 for a bed frame and the head board is flimsy. Not happy with the quality or staff. They can't answer a simple question.
Our experience at Ashley Home Store- Shiloh, IL was absolutely phenomenal! This was the first time we’ve ever decided to go into this particular furniture store. Their selection, quality, and customer service couldn’t be beat! Calvin Williams was our store representative, and honestly he is the reason we decided to make our purchases today rather than wait until a future date. We’re very much customer service experience over the price tag kinds of people. He was so patient as we sat and debated between what mattress we wanted (which was likely pretty comical to the other staff), while also helping us narrow down which ones we really wanted and what qualities mattered most. We also picked out a gorgeous reclining couch for our business at a great price. We received fair prices, excellent customer service, and also had some great conversations as well! We will recommend this store to anyone looking to make their next furniture purchases and make friends while they’re at it! Thank you again for being so patient with us!
All of the people there were so helpful and we got a bedroom set with a great deal! The customer service was outstanding .
Calvin helped us decide on our new sectional and setup all payment and delivery arrangements. He was awesome. Knowledgeable and extremely professional. We will be back for more.
Very friendly and efficient service. I found what I wanted , purchased it and I was on my was. Great experience.
We worked with Hayley and she didn't pressure us we found a really nice living room ser and purchased it Great Experience ! Will shop there again
Niezel was very attentive to me while shopping. She made me feel more than just a paying customer.
Not too over zealous, just the right amount of helpful. Everyone we interacted with was friendly, helpful and courteous, especially Darell and Calvin. Great experience!
Went in and was greeted by Calvin. He presented us with current discount available and pointed us in right direction. Calvin was great and provided answers to our questions. We never felt pressure to buy. He made our time well spent and he understood the value of customers time. Thanks Calvin!
Calvin was supposed to change the delivery date of our lift recliner and he did not, now we have to wait longer for delivery and it is needed for my mother NOW. So frustrated that the change was not taken care of like he said he would!
Great customer service with Darryl. Looking forward to our new bedroom set.
Calvin W was very helpful not to mention time efficient! Great services were provided. You’re the true definition of integrity , keep it up especially in these times. We appreciate you!
My wife and I were shopping for a bedroom and living room set. Our salesman Cortez was very helpful and patient with us as we had to go back home to get a measurement on something. Cortez was able to answer all our questions and make sure we didn't have anything unasked. I would definitely recommend shopping at Ashley Furniture and ask for Cortez to help you out.
Had an easy and great experience with their salesman. Understood what I needed and worked within my budget. Ended up buying 5 pieces of furniture at a wonderful price!
My husband and I came in yesterday and immediately Bart greeted us when we ventured into the mattress section. We had an idea of what we wanted but nothing solid yet. Bart was able to guide us to the temper-pedic mattress of our dreams. He was very knowledgeable in all the different types and thoroughly explained each one to us. We feel confident we got the perfect bed and adjustable base for us (along with a new bed set - but we already had that picked out) thanks to Bart!
I was assured not once but several times that my furniture would ship in 2 weeks. Now after a month we are being told they have no idea when it will ship. Now we will be spending the holidays with no furniture.
Calvin was the best he greeted me and my family as soon as we walked in and he also helped us find the best price around we will definitely look forward to working with him again
My wife & I had a great experience last Saturday because we had a great salesman. Calvin was excellent. He was not pushy like many in sales that tends to drive me away. He was very helpful and got us what we needed. Calvin is all about customer service and gave 110 percent. Thanks Calvin.
We were in store today after being undecided on a couch for our new home! Carte’vian was very welcoming, knowledgeable and helpful. The staff were professional and it appeared that they work well together and enjoy working together. We ended up purchasing a fantastic couch and we are thrilled!
Calvin was very helpful. He made our buying experience very pleasant. If you go to the Shiloh location make sure to ask for him. Thanks for the great experience.
Niezel was very pleasant to work with and paid careful attention to what I was looking for. Very happy with the purchase of my new adjustable bed. Great experience all around!
Haley was so amazing. She answered all of our questions about the product. Did some searching throughout the store for exactly what we wanted. We did our final total, and then we were walking out when we saw a couch that we really liked. She also assisted with that, even though she was super busy. Would definitely recommend working with her again!
Stay away from Ashley in Shiloh. This place is ridiculous. I purchased some living room furniture from this store because I was told I could get it delivered by November 6th. I actually told them I wouldn’t be ready for it until November 13th so we agreed on that date for delivery. The salesman looked it up and said no problem getting it to me on that date. I called to check on it around the end of October and then I was told it wouldn’t be delivered until Dec 18th at the earliest. I told them to forget it and to just cancel my order. I was told ok it would be 5 days to get the refund issued. I called back after a week to check on the refund and was told sorry it wasn’t issued yet but they would open up a ticket so the refund would be issued between 24-48 hours. I then followed up after not receiving it within the 48 hours and was then told the refund was issued but it would take 15 days to receive it. Unbelievable. Thats means it will have taken right at a month for them to get my refund of $3,800 to me. Have you ever heard of such a thing? I mean, who does business like that? Obviously, not anyone who wants to stay in business. I know they will never get any of my business again thats for sure.
I just bought a recliner chair from them an the day I got it home I can't make it work looks good but use to me
The sales staff is very helpful and they are not too pushy. Overall great experience!
Cameron was the best! So helpful and very patient as we picked out the perfect kitchen table and chairs. Ashley had a large selection of beautiful furniture of all types!
When going there I was welcomed buy the employees and received a bottle water. The employee helped me with pricing and what was the best deal! Overall it was a good experience and I hope to do more business with them in the near future!
Niezel was amazing assisting us on new furniture for our home. She was so helpful and gave us the best experience we have EVER had at Ashley’s.
My overall experience was very pleasant! The employees are knowledgeable and friendly. They didn't try to push me into a sale. They offer a wide range of furniture to choose from; price wise and quality wise. There really is something for everyone here.. Give Ashley Home Stores a try. You won't regret it.
Calvin was an extremely helpful salesperson! He was knowledgeable about the items and not overbearing. He was very patient and helped us every step of the way! Highly recommended!
Had a good experience with my sales rep and store manager, looking forward to my purchased order for review completion.
Great service! Carte’vian assisted us when we were picking out recliners and he was very helpful UPDATE: Sales person was great during time of purchase but our delivery dates keeps on getting pushed back. We never got a call from them when our date was pushed back and we had to keep on calling them instead just to get updates. We eventually had to cancel our order and the store called us back. All they said was that they’ll refund us but they never gave us a timeline on when we can expect it back and just hung up on us. Very disappointing!!
Darryl was hands down the best part of this experience! Totally didn’t hound us, let us shop at our own pace and was completely amazing! We couldn’t have had a better experience!
Me and my boyfriend got introduce right off the bat from one of the nicest funniest and most sincere guys there at this location! His name is Darryl! I forgot his last name! But he was soo welcoming. We told him we were just there to look at mattresses. And that we were looking at other places as well. He did NOT pressure us AT ALL to buy that day or that location or from him at all. He encouraged us to do our research and told us he just does that so he knows the customer isn’t being pressure and to show us a good sales experience. We didn’t buy that day but since we were there we looked at the other big stuff we needed to get as well. We did come back to Ashley after going to other places and just not feeling welcome or the salesperson wasn’t like darryl and didn’t give us details, or knowledge of the products. Just wasn’t the same feeling. So we came back today. A week later had what we wanted in our minds. He helped us with the whole process and helped us get a good discount and deals he could do for us. I would seriously recommend going to this location on green mount and talking to Darryl only! He was very professional, non pressuring, and very knowledgeable. He specializes in mattresses but he can help with any furtinure u need as well. We ended up getting a mattress in our budget, box spring, mattress protector, a bar height table and chairs, a sofa and two rugs! So we’re all set due to the amazing help we got from Darryl! Thank u so much!
I don't give them zero because it’s a high number. I do give them a negative 10. All started in the month of August 2021. I moved to IL state and For my un-luck the moving truck had an accident and our family lost all our household goods, truck caught fire. Being new to the city I decided to go to Ashley Home Store located at the 3700 Green Mt Crossing Dr Shiloh. There I had the worse experience, where I was attended by the Philip McLaurin my nightmare begins! These people tried to take advantage of my situation to inflate prices and increase the amount when writing the contract and adding furniture that I didn't asked for. The situation comes because in my desperation and new in the city with my children and first language Spanish. they took tad vantage of the situation and had in small letters that if I decide to cancel my order they HAD THE RIGHT TO APPROPRIATE 10% of the total sell! Even though there was no furniture on stock. When I sign those documents, the seller told me that it was only to start the financing process. I payed in advance around 6k. Once I signed they said, oh by the way the bed sets are available after Sept, wait of 2 months and the rest is coming in Nov. I wasn't willing to wait that long but he told me due to COVID-19 we don’t have anything on stock, and if you cancel we will bill you 10% or the entire sell. I realize that the seller inflated the prices again when I arrive at my house and the next day I return the invoice and told him to fix the prices or cancel the order. The seller and the manager said that he would call me when he fixed the prices, He never did, he instead sent an email. I decide to go to another store to buy mattress since we had nothing in the house. And at that moment I found the same dining table at half of the price and available for next week unlike Ashley who was going to deliver the dinning room in November. I have proof when he refused to see me even through a phone call. I called costumer service telling them that the vendor and the manager would of Ashley in O’Fallon did not wanted to fix the paperwork. By this date September 22, 2021 more than a month and a half after having started this nightmare and a month after having received my other furniture and decided to cancel all kinds of business and communication this company! Already to this date Ashley has moved the date 6 times, and still do not want to see me in store to fix the the situation.
Awesome customer service and down to earth conversations!
Great store and inventory. I appreciated my experience—excellent customer service provided by Calvin Williams.
The salesperson who helped me was very knowledgeable of the products I was interested in. I always appreciate a salesperson who is helpful but not overbearing. He guided me to the areas of the store I needed to be and then stepped back and let me look and sit on furniture I was considering. Once I made my decision, the paperwork for the sale was completely quickly. Can’t wait for my new recliner and bar stools to be delivered!
Very HELFUL and experienced...Bart heard my concern about needing Cal King box spring that was on the website but I was unable to order it. He was excellent. Issue resolved and product is on its way, by this Friday. I'm soooooo excited 😊 Thanks Bart !
5 Stars! ⭐⭐⭐⭐⭐ Fabulous customer service! Shaun Thomas assisted us in selecting a new mattress and bedroom set. He was knowledge, answered all of our questions, and was also quick. Highly recommend visiting this Ashley HomeStore! Also highly recommend working with Shaun.
I had a great experience at Ashley! They had an amazing variety of options and an outstanding staff. Carte'vian Lee was impeccable in aiding and directing me with locating the ideal furniture after giving him the criteria list for them. He was extremely professional, friendly, and polite. I would recommend him to anyone thinking of buying furniture.
Haley and Cartevian were both awesome. They did a stellar job. Very professional, friendly, knowledgeable and not pushy. We will definitely be back. The store looks clean and lots of choices. We purchased a bed and loveseat. Can't wait to get them.
Calvin was very pleasant and helpful with us on deciding the two bed we purchased thanks again Calvin 😊
I have purchased furniture from Ashley for 2 of our homes over the past 15 years. Ashley always stays on top of design trends so it is easy to find items I like. Quick sales team an no hassle!
The sales part has gone great! Robert was awesome to work with at the Shiloh, Il location. I'll leave another review once we receive our sectional 😊
Calvin our customer service representative was very helpful and fun to do business with. Ashley has such a great selection to choose from!!!
Great low pressure experience!! Ask for Calvin Williams at the Shiloh store!!
The furniture I purchased was on sale and the employee did not tell me about it I had to find out for myself if I would of missed it I would of been out150.00$ also charged me 30$more for delivery do research before purchasing
I order computer desk and other stuffs and the desk was missing, finally they gonna re-deliver on Sep 4th
Excellent customer service. Very happy with my purchase and prices are very reasonable!
Calvin Williams was my sales associate. Fantastic service all the way through. Very patient, helpful, and informative. Completely made my mattress buying “pain” free. Highly recommend him for any of your Ashley furniture needs!
Beautiful
I would never spend anymore money with them. I purchased several items from this location. It began with delivery date changes several times. Having to arrange on several occasions for someone to receive the furniture because my fiancé and I work M-F. After, from what we were told 1 item was not arriving. Ok fine, but bet your dollar SEVERAL ITEMS DID NOT ARRIVE. We gave away all our furniture to get the news our kitchen table nor bar table were the items that had not arrived. I have 4 children , where are we eating? Last, my fiancé and I called only to get TWO different stories. Mines being; it will take two more weeks and his they are completely out of stock. At this point I wish I never purchased anything with them and had cancelled the order when I suggested I should’ve.
Staff was nice, store was clean, but they are not owned by Ashley and do not follow Ashley's policies for furniture. Ordered the same set on Amazon for almost 2k less. Came back to the store to offer the opportunity to our Salesman to close the deal even though they didn't have the inventory (and it was available online). Advised us that they only own the name but do not follow the Ashley policies.
Not only is this store fresh and clean ; it also has great staff. I went in looking for a platform bed for my husband's back issues. I was lucky to be assisted by Calvin. He was very knowledgeable and kind. He knew alot about the products and knew exactly what I was looking for, even before I knew. If you need good furniture GO FIND Calvin at Ashley home store I'm shilo.
Amanda at the Shiloh, IL location was great and helped me pick the perfect couch. I can’t wait for it to arrive.
Expensive but Great staff and service!
We bought a nice couch! Hope they deliver it soon!
Helpful staff
My initial intent was to look and gather my thoughts on what was possibly available. However, after being greeted and assisted by Calvin W., at the Shiloh, IL location, a product was found and purchase made. No hassle no worries, by far the best experience for furniture purchasing to date.
Calvin approached us not long after we entered the store room and was very professional, welcoming and kind. It was obvious he had a good deal of experience, knew where everything we were interested in was, and was very open and honest. It was an experience that will certainly bring us back to Ashley HomeStore and Calvin, in particular.
Worked with Darryl and Calvin to get a temperpedic mattress and base. Darryl was very patient with all the short naps I needed to make a decision. I'm looking forward to sleeping in my new bed. 10/10/21 Visited again today to exchange my mattress. Salesman Calvin again turfed me off to another associate. Found out that the exchange process is essentially my responsibility. I have to call the customer service line to arrange it. While there, I purchased a recliner but got delayed because they couldn't find a printer that worked. This was not the best visit. Sure hope the new mattress works!
I walked in and was immediately helped by Calvin Williams who was very helpful and thorough with his work. He quickly answered all my questions and was very respectful. I will definitely come back and make a second purchase just because of him.
The experience was great. The item we purchased wasn’t showing the same price as online, so they matched the online price. Very helpful.
I purchased over $4,000 worth of furniture with protection plans, the plan says they cover nothing, they say call the store for more help, store says call corporate, corporate gives me a different number to call, that one says call the protection company, nobody will stand behind their product!! Do not waste your time or money with this company!!! They have been a headache since the day they got my money and took well over 10 attempts to deliver me non damaged or correct furniture!!!!
We worked with Darryl Today to purchase our new living room sectional. He was awesome and sat down to work out configurations that worked for our room and had the pieces we wanted. He also had great information about the durability of material since which mattered to us since we have a large dog. Very kind and personable to work with and listened to get us what we wanted!
Calvin is very knowledgeable and friendly plus patient. I found every thing I was looking for. Thank You
Calvin Williams was excellent. He gave me time to look around without being pushy. After I made my selectionIt was very helpfulProviding me withThe costI would recommend Calvin to anybodyWho is shopping for furniture
We bought a new couch and bed from Ashley and Calvin was great in helping us get it sorted out and answered any questions we had. Thanks!
Calvin is very friendly, helpful
Calvin was awesome great working with him!!!
My husband and I bought 2 chairs at Ashley Store in Shiloh, il. Clerks were very helpful and friendly a d gave us options for financing and delivery. I LOVE ASHLEYS
10/10 experience. I received amazing help and the whole process was very smooth.
This was one of the best shopping experiences we have had. We went in just to look, but the personality and the outgoing spirit of the salesman, Calvin Williams, made us feel so comfortable that we wanted to just stay around and choose what we wanted without going to other places. We are so thankful for his kindness and patience with us as we walked from end to end looking at the furniture. Other employees at the store made us feel comfortable also. Is a very good place to shop for your home needs.
Very good salespeople very helpful and very pleasent to talk to
Calvin answered all of our questions and did a great job helping us find our perfect table!
Calvin is THE MAN! The "Sleep Geek" at Ashley Homestore is amazing at his job! He explained the science of the beds and is the opposite of a greasy salesman. I highly recommend buying your next bed at Ashley Homestore.
Amanda was absolutely amazing !!! She helped us design exactly what we wanted !! I highly recommend and we will be back !!
I got something that go just right with my furniture beautiful and was the right price God is always on time thanks Ashley.
Good customer service!
Horrible experience. Had to wait a long time to even be helped. Worked with 3 different sales people, and only one had any customer service skills. Two of the guys had all these excuses, talked crapped about the company which is a horrible sign, and we’re zero help. We were willing to spend money today but walked out.
Quick and easy service. We went in and found the couch that suited us the best. Sales person was very easy to work with. Will definitely be going again whenever we need something new for our house.
I was making an organizational purchase which meant I had some extra steps I had to go through and they were so helpful getting everything I needed. I’ve been to this location twice here and each time they’ve been informative, friendly, and helpful!
I've purchased plenty of items from different Ashley Furniture stores. Since moving to IL, I've made a few purchases from the Shiloh, IL location too. With that being said.... Genuine World Class Service is haaaard to find in ALL areas of service these days. I can honestly say that Todd Brown at the Shiloh, IL location is very knowledgeable in his field. His service is consistent and detailed. Whenever I enter the store, I see him giving the customer he's working with his undivided attention. I've even seen this man hauling an ottoman across the store to show a couple how it would look paired with a different couch! On occasion he's helped me here and there and his excellent level of service is ALWAYS consistent. I refuse to bad mouth other associates in the store. But I will simply say that Todd Brown will provide valuable information, his personal opinion, and quirky humor without coming off like a "sleazy salesman". You can tell that he "genuinely" enjoys helping people. His quirkiness and exuberance to help customers in the store is inviting, pleasant and much needed in most areas of service. Let me also mention that Robert was a gem too! He helped me check out today after Todd assisted my husband and I with a mattress purchase. His demeanor was very pleasant & laid back (in a good way!). Very easy to talk to, efficient and was able to get me on my way fairly quickly while providing light hearted conversation. He helped me checkout with an Ashley "give"card I received from Corporate Office. If you ever run across this store and have the pleasure of talking to Todd Brown or Robert, it will be a treat.. I assure you!
Salesman was very friendly and helpful if not very confident in some of the processes. It seemed to take FOREVER to pay and sign what seemed to be a silly amount of paperwork to buy a clearance area rug.
Boyd was very knowledgeable and patient. Great customer service skills and excellent communication skills. Boyd went above and beyond to ensure I received the best bang for my buck. Go check them out and ask for Boyd. Tell him UNIQUE sent you.
We have not had a good experience with Ashley the manager Cornelius has been very rude and short with us even though THEY messed up the order and gave us the wrong furniture set. They took two weeks to get an exchange even put through and we were told we would not have to pay for anything until the correct one came in and now we’re having to pay for the wrong set and the one we didn’t even want. By the time everything is said and done it will have taken THREE MONTHS to get the correct set IF we get it. I have tried to be very patient and understanding but it is getting very frustrating and they wouldn’t even cancel the order when we asked them to because we didn’t “reject” the bed. Even though I told the delivery guys to take it back but they wouldn’t because they “already set it up” This was my first time buying from Ashley and will be my last. I don’t think I even got one apology for them messing everything up. Very disappointing.
Working with Phil was so amazing. Great financing options and he made sure I got the product I wanted with a payment I can afford. I can't wait to shop for more furniture with him!
Calvin was great. Made the process very easy and explained everything.
Salesman Carte'vian Lee was absolutely the best in explaining all of my options, Being very patient with me and my loads of questions, and last but certainly not least very professional and friendly.
Ashley has a great selection and considering today's product availability environment, they were able for us to get what we wanted in a good time frame at an excellent price. Bart at the store in shiloh, Illinois is knowledgeable and provided first class service.
Boyd was excellent, the matress im told is used bye celebrities. Cant wait for arrival.
Phil was so easy to work with and made the process a breeze! I shopped with my mother who isn’t always the easiest to deal with and he and her were buds by the end. Look forward to getting my furniture delivered later this summer.
Salesman Darryl O., Shiloh, IL, was very helpful and patient in assisting me with my purchase. My current Ashley sofa and love seat are 15 years and just color fading. I have been to various furniture stores in person and online for 4 months now, including other Ashley locations. Just looking for a certain color palette, style and best quality of furniture. Very happy with sofa purchase and service. Even brought a rug!
Amanda was very patient and kind. She went above and beyond to make sure I could be accommodated regardless of the wait times on deliveries. I will definitely shop again. Also Calvin “Cambridge “ was also super nice and assisted myself and Amanda to help the process go as smooth as possible. I thank you guys so much.
Great job!!!!
Very friendly staff. Good selection and pleasant experience.
Staff was pleasant and not as attentive as some furniture stores- big plus in my book. Can't wait for my backordered furniture to come in.
Randi Wiggins was an excellent salesperson. She has helped me in the past and I always ask for her whenever I go to purchase something. Excellent customer service.
Nice store, I dont like the prices because I dont make that much money. That being said its still very reasonable and have a very wide selection.
This was such an effortless and amazing experience. Robert was professional, compassionate, helpful and an absolute joy to work with! I’ve been an Ashley’s customer for 10+ years and this was by far my best experience shopping with the company! Highly recommend!
My sales person, Robert was very kind, knowledgeable & patient. He was attentive without smothering. I’ll have my couch in about a month! Thanks for a great shopping experience!
Bart was awesome!!! His customer service was great!! He made shopping at Ashley's worthwhile!
My shopping experience at Ashley was outstanding! As I walked through the store looking for a grey sofa. I was approached by a Calvin Williams. I informed him that I was looking for a grey sofa. Calvin went above and beyond to help me. He helped me find the perfect sofa. The manager Cornelius Anderson, also, provided great customer satisfaction and sold me a rocker as well.
The workers at the Shiloh, IL store were amazing and very kind/helpful!! The two people who helped us were Rick and Ken!! Haven’t received our stuff yet, as we just ordered yesterday, but happy to know it won’t be months like other stores, as they told us everything would be in by July 10th! They had a great selection and workers were honest and provided great information on each piece we looked at! If we could have bought more we would have, but planning a wedding and moving into a new house is a lot at this time, but hopefully when able we can go back and have the same great experience!
Calvin Williams was a wonderful salesman at the shiloh IL location. He was personable, yet informative. Prices were a little higher than expected on our new couch, but the quality was much better than what we have seen elsewhere. All in all the trade off was worth it. Now we just have to wait for the true test.. shipping.. I was told 8 to 12 weeks. We will see how true that holds.
We worked with Calvin to find new bedroom, living room and dining room furniture as well as a new mattress. He was very informative, especially when it came to choosing the right mattress. We loved working with him and are excited for our July delivery in our new place! I highly recommend working with Calvin-I went to several other stores in the area (Value City, LaZBoy, Kloss, Kettle River) and he was hands down the best. Never pushy, just helpful!
I am doing this for my friend: Ashley's has take advantage of my friend she bought $4000 worth furniture back on March 29, 2021 and she received it on May 12, 2021 and they didn't send all the correct items wrong fittings for the bed frame. They then sent out new fittings and place them in my mailbox still the wrong fittings actually the same ones that they sent the first time. She called them and told them and has the actual text messages from the seller Rick and then talk to the manager who states Rick didn't place any notes into the order that he had been speaking to her about the issues. The manager states that it will be June 11 wpwq before he came anyone out to look at what the problem is. This is poor customer service and something should be done NOW.
Meeting and working with Calvin Williams at the Shiloh Ashley store was an unforgettable experience. He is prepared to assist and answer questions and will make you laugh all at the same time. I really appreciate the fact that he was a true genuine person!! Much appreciated
Do not shop with Ashley furniture store! I bought lamps back in February and still have not received them and Ashley has my money for them. This is unacceptable and I will never do business with them again and encourage others to shop at other furniture stores such as Weekends Only, Value City, IKEA, etc but not Ashley. They will take your money and never come through with furniture on time or even call you if they forget about your order.
Ashley has quality furniture with affordable prices with real time delivery. Check them out you will not be disappointed.
I would recommend using Ashley Home furniture. They have a very nice modern selection and I found the sales person, Boyd was easy and honest to work with.
I really like going to Ashley Furniture employees are so nice and polite. The furniture is made solid and in many designs. You have a great selection to choose
We were given excellent service by Cartavian . He did not follow us around the store, but was readily available for any questions that we had. The store is very nice, and we actually enjoyed shopping for furniture.
Cart'vian and Calvin went above and beyond. They made us feel very comfortable and not pressured. Professional and courteous and didn't hesitate to take the time and and answer our questions. I wish all my purchases could be so great!
They had exactly what I wanted and Calvin understood and took me directly to it. It was the quality and comfort I needed so I bought it and it was on sale.
Took over 6 weeks for them to tell me my order was cancelled after multiple attempts to track it. I understand that there has been supply shortages and the store staff seemed nice and very apologetic but the company as a whole failed. Poor product tracking and communication.
Todd was amazing and super helpful. He was full of great information about everything they offered, was super friendly and helped us pick out the right furniture for my new place. I definitely recommend him and the Shiloh Ashley Homestore!
Apparently they were short staffed when we went and we waited a while to be helped. When we finally were helped they were very friendly and professional.
Rick Gither at Ashley Furniture home store was wonderful to work with to say the least! Rick is professional, knowledgeable and incredibly personable! I had my 8 year old daughter with me and she made sure we wrote this review in full as she too loved working with Captain Awesome to get her new bedroom set this evening! We will absolutely be returning to work with him again!
Very helpful and knowledgeable sales personnel. I felt really good about my purchase.
Wonderful service. Quality furniture. Very knowledgeable salespeople.
Bart was extremely helpful and easy going. Walked in 15 minutes before closing and he stayed thirty minutes after to set us up with our bedroom set. Thanks!
well organized store.....staff was very helpful. Quality furniture at a reasonable price
The salesman Calvin was exceptional. Funny, friendly, and extremely helpful. I would definitely shop at Ashley again.
Amanda was so helpful. She listened to what we were looking for, and never made us feel rushed make a decision. Thoroughly explained discounts and payment options. Great experience!
Todd at the Bellville Illinois store was AWESOME!!! I can't give him enough thumbs up.
Sales Associate was very attentive and helpful but not over bearing.
I hate furniture shopping but today was pleasant- good job bart!!
Had a great customer service experience in store today, they were very informative and accommodating and the buying process went smoothly. Can’t speak to the quality or durability of the pieces I got just yet but absolutely loved it in store and can’t wait for it to reach me.
Great quality at a good price, with helpful sales personnel.
If you are ever in Ashley Store in Fairview heights Illinois, please see the salesman Phillip McLaurin, he is such an experience sales person , he greets you upon entering the store , let you know about all the sales and financing their store has to offer, leave you to pick out what you want , without hovering over you , when you are ready Phillip is right there to assist you with your purchase , he is so knowledgeable about his store and the products there , we were in and out in no time ? His expertise helped us finance the furniture we wanted , he was so pleasant the whole time answered every question never left us wondering about anything , he went over everything with us until we were ready to complete the sale , that was the best experience I’ve had in any big purchase I have ever made, Thanks again Phillip.
Rick was super helpful and knowledgeable. He gave us options and was honest with us about what would and would not work for our space and budget.
Fellow military families beware… The warranty is not what it appears to be…. Nothing worse than purchasing the warranty, PCS from the area, then have your furniture break on you, and you find out that warranty is not what they claimed it is. Do not trust what you read on the website either. According to the Store Manager, Ken, despite them using the same company for their warranties, the warranty coverage provided in the plan their store offers is different. The same manager will claim to give you the number to the “corporate office” to discuss and let them help you resolve the issue, only for you to call and find out it’s just a call center that has zero power to assist you. And according to the agent I did speak with “they receive complaints on this issue all the time”.
Found a bedroom set we liked & bought it same day. Took a little longer than expected to get the paperwork done but they priced matched the sale price online, which saved us some $. The only issue is we bought on 4/18 & were told not to expect delivery until sometime in June, possibly July.
I found good sale and I will return
Great Service ,Store attendent, Crystal Howard was very friendly and, professional, and did not use any pressure tactics to get a sale,,,,l was very pleased,with my purchase.
Robert at Ashley home store made it so easy to pick out and buy our new bedroom set. The thing I really love about Ashley is their interest free promotions and how often they occur. It makes life so much easier when I don't have to worry about interest rates.
Such a friendly staff and very easy to work with.
BUYER BEWARE! the Greenmount Ashley’s home store is an independent store and not required to use the same return or refund policy required by Ashley’s online purchases! I went into the store and ordered a ottoman for $260.03. I wanted over a month to receive it on February 19, 2021. It was delivered to my home wrapped. The delivery men took a picture of it wrapped. After they left I unwrapped it, put the legs on it and immediately realized it was lopsided. I called the store the same day and told them I wanted a refund. That is when I was told they don’t do refunds and I couldn’t return it to the store. I called the customer service number only to find out they only handle online purchases. Customer service did forward my complaint to the Greenmount store but the store never replied. I finally went into the store. Talked to a salesman who told me only the store manager, Ken, could help me. He said he was off for two days but he would be sure to have him call me. He didn’t call so I called the store again. They very rarely answer their phone so after many calls I left a message for Ken. I told him that since I realize they weren’t going to refund my money I would like for him to have this defective ottoman picked up and I would take a store credit. That was over a week ago and I haven’t heard a response from Ken or anyone else from Ashley’s. I would suggest if you really want to make a purchase from Ashley’s you order what you want online and not from the independent Ashley store.
Another stellar experience with Ashley furniture today! Thank you to all that were involved.
Krystal was our assistant with ordering, and she was amazing! Very friendly and great customer service! I would highly recommend!!
We went to all the furniture stores in the area, and Ashley had the better furniture and prices.
My husband and I had the absolute pleasure of being assisted by Calvin William today. He was so welcoming and didn’t linger while we browsed. He was a joy to talk to and we could tell he goes above and beyond for his customers. We will most definitely be returning in the future.
We were looking for a bedroom set. Robert met us when we came in. He was very nice. Told us where they were and let's us walk around and look. Met back up with us . He answered all our questions.
Absolutely the worst furniture purchase I have ever dealt with. Bought a bedroom set, go back to take the adjustable bed frame off the order because we didn’t need them. They took those off and a dresser for some reason...no clue as to why but they didn’t. I found this out when they delivered the set without the dresser and the footboard, so obviously they couldn’t put the bed together. A week later they deliver the footboard, but there was no hardware to put the drawers in the base. They send another person out with one set of hardware for one side (not both) and mind you the bed had to come apart to install the drawers. Person on the phone suggest installing one side then the other side the following day. Did I mention the bed has to come apart to install the drawers? That made zero sense to suggest taking it apart, putting it back together, just to take it apart again just to put it back together. Absolutely the worst experience I have had with Ashley’s over the 15ish year period I have purchase furniture from them.
I worked with Rick, Robert, and finally Krystal. Each one of them was so amazing to work with and took very good care of me. They were so amazing, I ended up furnishing my entire house with them lol. Highly recommend 🙂!!
Rick is great! I highly recommend. Friendly staff and fantastic prices!
Salesman was very helpful and patient into we felt what met are needs.
We had a great.salesman Listened to what I wanted and didnt try to push any other way. Made very helpful suggestions. Thanks Calvin William's, it was a fun time!
Robert was great and very patient !
Robert was amazing, he let us have time to browse on our own and talk about what we wanted. When we decided he was very good at getting us the prices figured out and helping us order our materials. Very thorough with the policy’s!!
The sales personnel are very friendly and helpful. Quickly had answers for every question I had. Very informative and patient. Very pleasant experience. Will most definitely recommend them and will purchase again In the future. I appreciated the fact that they were honest about delivery time frame and did not tell me what they thought I wanted to hear. Truly had the customers best interest at heart!
Nobody was pushy which is a huge plus for us. Calvin occasionally checked in with us and when we did have questions he was there to answer them.
Krystal was very helpful and personable. Looking forward to the bed arriving :) I'm going back soon to browse decor.
Very good selection, excellent financing opportunities. Randi was friendly and very patient as we sat on many couches in many locations.
Calvin was so helpful and very kind while helping me find my mattress. I highly recommend going to Ashley for all of your furniture needs!
I bought a new living room set today, and Calvin was incredibly helpful in helping me make an informed decision that I’m confident in. I could not be happier w my purchase or customer service experience; I will absolutely be back. Highly recommend!
Ordered furniture in Nov. Was told we'd get our furniture by end of Jan. No furniture. Called & was told Mar 9-no furniture, then told end of Mar. Called again & was told Apr. Now being told June. Money was put down in good faith. I understand Covid delays, but waiting 7 months for furniture is RIDICULOUS! Why did I have to call them to find out, why didn't Ashley call & let me know there was a delay in delivery. WILL NEVER SHOP AT ASHLEY again. If you go to Ashley be prepared to wait at least 6 months for furniture. Nothing but a run around. POOR CUSTOMER SERVICE. *Went to Ashley this morning will get furniture on Tues 3/16/2021.* Well-furniture was delivered on 3/16. However , the recliner is broke. Will not recline. I've been on the phone with Ashley-NOT HAPPY. I'm very upset that I can't an answer as when it will be fixed. In my opinion no stars
The store is clean and well organized. They offer a decent selection and the staff is helpful. I cannot comment on the quality, as I haven't taken delivery.
Ashley Homestore has the worst customer service ever! Great furniture, but bad customer service. Order over $2,000 worth of furniture and the delivery man claimed to show up and never did. Still waiting on furniture. Would never recommend them again to anyone after this experience. Waste of time and money!
Helpful sales associates who work hard to find you exactly what you want
Krystal H was a delight to work with. She listened to my very vague sense of what I wanted and then gave us some tips on navigating the store before turning us loose to look and sit on things. She checked in on us just the right amount to let us feel comfortable and also have our questions answered. She offered suggestions and options to help us be happy with our purchase. I am looking forward to the delivery of my new living room set. Thank you, Krystal.
Came here with very specific requests and Calvin found us exactly what we were asking. He was wonderful thank you so much!
Was just browsing...they have excellent furniture and great customer service.
Our sales person,Calvin Williams, was great! He was helpful and made our purchase experience seamless and easy.
I was in search of a nice over sized recliner for my father, the sales associate Calvin was awesome. He listened to want I was in search for, and he found the perfect recliner. Friendly and perfessional service. I highly recommend Ashley HomeStore!
Unfortunately we had a terrible experience with Ashley Furniture in Shiloh,Il. I hope I can save someone the grief we went through. We ordered a couch and table and chairs in June of 2020. They came in September. The table and chairs gave my daughter a huge splinter in her toe and later I also got a splinter. The couch came with holes. We were told they could replace each. We opted out of the table and chairs. The couch we decided to go ahead and replace. By the way the communication with the store was horrific. NO ONE answered the phone- ever. We had to go in and discuss and try to cancel the table and chairs. THE CUSTOMER SERVICE WAS TERRIBLE. Be careful with billing. The place we were connected to never received a second notice from Ashley telling them about the return which is important because you will start being billed and not even expect it because they are going off the original wrong billing statement. While you are waiting for the furniture to be returned and replaced which by the way I was told from Ashley I would get a new updated bill on the day of arrival- the billing company is billing you without you knowing it. Again the communication was HORRIFIC. I was also told by one customer service representative that our shipping was refunded because of the length and trouble of the waiting period. Another I was told that it wasn't. The communication was confusing and of course the billing company had no idea what was going on. I was warned about this by someone else, but I didn't believe when I heard it. Too much lack of communication. Very disappointed. All the lack of communication cost us a lot of money so beware! I wish I would have listened when I was told this!
Today I had my second trip to the store to try and buy a mattress. In 2017, I bought a living room set from here and the warranty. Big mistake, nothing but problems which resulted in the warranty company issuing a credit. We left the store upset and without a mattress again. After being told the credit is in my account, just go to the store to purchase, that’s not the case. The MOD does not have the authority to approve my credit, so I was told to come back tomorrow. Not so easily done considering people have jobs. I left with a promise that the manager would call me we’ll see if he does.
Robert was awesome. We were given knowledge of multiple products before being left alone to choose without being bothered. Great experience and we will be back!
Doing a transition of furniture being delivered at my destination it was a nightmare miscommunication only received half of the furniture the whole ordeal was unacceptable will not be buying future furniture from Ashley HomeStore
The staff were very friendly and efficient. We went during a weekend sale that saved us a lot of money. We went to several different furniture stores looking for a couch and this was the place.
Staff was excellent, Karen and Cartevian both helped us going through options, payments, and talking different numbers with us for different things. We look forward to receiving our furniture and will definitely be recommending Ashley! - update— our furniture was set to be delivered mid March but is now pushed back to mid June. If we wanted to cancel our purchase it would be 30% of our total, which is a complete rip off. Customer service of awful if you can even get ahold of someone.
Rick Gither was my salesperson and did an excellent job from start to finish. I actually left after talking to the manager. Rick continued to work for the sale and earned my business. He will be my first call for my next large furniture purchase.
Robert was very good at his job.
My husband and I received excellent customer service while visiting the Shiloh, IL location. Thanks Todd for your guidance with selecting a wonderful accent piece for our home.
Carte'vian is a new employee at the O'Fallon, IL store. Check him out, you won't be disappointed! We had a great experience and very pleased with our customer service.
Krystal was very helpful
Krystal helped us from the very beginning with buy a new dining set. We loved how easy she made the process. We will definitely be back to purchase more furniture in the future.
TODD WAS SUPER HELPFUL!!
Boyd has excellent customer service, and was very patient and helpful throughout the process. We will be back to finish shopping for our new home. WE LOVED THE ENTIRE EXPERIENCE.
Todd and Robert were exceptionally great. They gave us many options while offering lots of space for us to browse. We actually even left and went to VCF and Weekends only to realize the quality of those stores couldn't come close to that of any Ashley product. Came w a 5 year warranty too which was an added bonus. All this and the fact that any other Ashley product in our home has lasted 10 years+ but it was time to splurge on an upgrade. Employees stayed late on VDay to assist us even though there was a snow storm of 6-10 inches that had begun!
My boyfriend and I were taken care of by Rick when purchasing our first sofa. He was amazing and very helpful throughout the whole process without being pushy like you typically get when dealing with salesmen. This was a great experience, and I would definitely recommend shopping at this store. The location was the O’Fallon Ashley Furniture.
Nice furniture. Boyd was a very helpful salesman & courteous.
GBS WARRANTY at Ashley HomeStore, Shiloh, IL, I would first like to say that it has been very frustrating dealing with this store, customer service, and the GBS warranty that was purchased. I purchased the furniture warranty ($750) hoping that I would be able to use it. I paid upfront for all of our furniture ($6800). After a few months, I contacted the warranty company to have our couch cleaned. Since August, I have had no response from GBS "Premium" protection program. I tried calling, sending emails, and I even submitted a ticket online on their website with pictures. No contact, no scheduling, nothing. I figured I would just cancel the warranty and try to get a "prorated" refund. After speaking to a supervisor at GBS and creating a ticket, he assured me that I would get some letter in the mail, which never came, to sign so I can get refunded. Since I got no letter, after confirming my address multiple times, I tried to contact a supervisor at GBS. I got no email response, or phone call back. Each time I call them, there is no answer, although after about 5-6 times, I get someone in customer service who says that a supervisor will call me back. After 3 months of this, I decided to go to the store. It is my understanding that they are supposed to put in a cancellation on my behalf after trying with GBS per Ashley customer service. I was told last week by the store manager to give them 72 business hours ( it has been 7 business days by now). I waited patiently...After no call or email from the local store, I went back in to speak to the person in charge. She said that she has not gotten a response back yet. So, I told her that I am tired of the run around by GBS, and the store, and just want some sort of resolution, or an answer of whether I can get this warranty refunded. Today, I was told that there is nothing else she can do except to "escalate" again to another department. The store manager was nice enough to deal with me regarding this matter being that it seems to be outside of her control. I called Ashley Furniture customer service by her recommendation, I asked for a supervisor, then I got hung up on. I went back into the store to let her know about this. I contacted customer service again to get a supervisor. I was told that there is no supervisor and one will be available for a call back. I keep getting told that I will get a call back from both Ashley Furniture customer service, and GBS. I have yet to get a call back from any party. I was also told that my ticket was closed 2 days ago for some reason. Ashley Furniture and GBS are very unprofessional with how they conduct their business. With GBS having very poor customer service, I get the feeling that I have been scammed with this GBS warranty. I did my part by trying to use the warranty after paying for it. I have put in a lot of footwork to get something resolved, and to my dismay, I still have nothing to show for it after almost 6 months. If you have a customer purchase a high dollar amount of furniture from your company, you would think that that company would want to get return business or at least a referral for more business. Sadly, I will never do business with Ashley Furniture, or GBS, nor will I recommend anyone buy from them. My family and I are completely unsatisfied customers. Had any supervisor from GBS contacted me at least once, things might have been different and I would not have had to write this review.
I walked in and a gentleman came up to me asked me if I needed help then said i’ll pass u to my manager robert to help u and then I walked around and this gentleman name phil came up to me and helped me out and was wonderful. If you ever need help ask for phil he was amazing.
I will never go to this store location again the sells men in here lie so much and is full of bs I feel like I was giving the wrong info the sells men is just like a person that sell cars they do anything to make a dollar make sure you read all the fine print when dealing with this store because they will sure get over on you.
My parents and I went to Ashley’s for a bedroom set for my 2.5 year old daughter. We already had a set picked out and came in to get a best deal and get it ordered and delivered as quickly as we could. Considering all things going on with the pandemic and delivery times, we are very pleased with the 1-2 week delivery time it’s going to take. We were greeted rather promptly and the salesman Todd helped us immensely start to finish. We are very happy with our purchase, and my daughter is super excited about her new “big girl” bed that is gonna grow with her for the rest of her life.
The workers were very helpful ....timing was great I will say vist them you can't go wrong with the deals an customers service 10 stars for me
Had a wonderful experience buying a new mattress and adjustable frame. I was helped by Carte’vian and he was excellent. I got a great deal and will be back!
Todd was most Delightful & Knowledgeable about the pieces we just purchased today From your Shiloh Store and the Credit Process to Buy them! We are thrilled with the Love seat & Couch & End Tables & found 2 Native styled pillows marked down to $5 !!! Anticipation will grow every day til end of March when we'll receive our Furniture!
We where very happy with our experience! Can't wait for our new entertainment center to arrive.
I had a wonderful experience at Ashley’s. The salesman was very helpful while giving me space to shop. He didn’t hover yet when I needed him I didn’t have to find him. He searched for the best deal for my purchase. I was looking for a chair side table and found exactly what I was looking for. I’d searched the internet and found the same table in different stores but got the best deal at Ashley. However, I ended up seeing an even better looking chair side table at an even better price. Very happy with my purchase. I highly recommend this store. Ask for Boyd.
Outstanding service. Store was clean. Keep up the great work. Everything is delayed due to the international shipping. The staff tries their best to keep you informed about your product.
Walked in looking for a brand new bedroom set for about $2500. Didn't get acknowledged AT ALL. As I headed to the exit after being in there for about 5 minutes, another couple walked in and they jumped up quick to help them. I just left because I don't have time for that whatsoever. I think another retailer will definitely appreciate my purchase and time.
Great experience purchasing new sofa sectional!
Had an absolutely great experience with our consultant, Todd. He was incredibly helpful and knowledgeable, without being to salesy or pushy. So happy with our decision to come in and we even left with two awesome couches! Highly recommend and suggest to ask for Todd when you visit the store next time.
Carte'vian was great, he was around when we had questions but let us walk the store without pressure. Got a great deal with a one-day sale.
Love the workers and furniture
Phil and Todd were so nice and helpful. Everytime I shop at Ashley's I get great service.
The employees were so nice and friendly, the salesman showed me so much different options on the furniture I wanted, I recommend my friends, family and anyone to shop at Ashley’s Furniture in Shiloh. I will definitely go back to get more furniture. Also they have awesome customer service.
Great experience top notch I will be back for recliner
Todd was our salesman. He was great. No pressure and was able to answer all of our questions.
The store was clean and the displays were appealing. The sales representatives were very knowledgeable and accommodating. I will return and recommend other visit this location.
We visited this store on this past Sunday, looking for a living room set and wasn't sure of what we wanted. Cartevian was a great help, we will visit again!
We bought a couch and love seat Randi helped us she was great. Plus our love seat will be delivered in just a few days and all the other places we went to were 3-6 months out. We also got a very great deal on our furniture!
Nice selection. The salespeople are not pushy which is great.
It was a pleasure having Calvin as our salesperson. Very helpful and knowledgeable. Can't wait to do business with him again.
Phillip is an excellent salesman, completely professional and personable. This is our second purchase through him and despite some issues with our first purchase we came back bc of him. He also helped us through our first purchase and the issues we faced and solved it perfectly.
Phil and Rick were so AWESOME!!!! When you go in the store please ask for both of them. I got a new electric big recliner for my Husband for our Anniversary which is in July. Glad I shopped early.
Had a great experience and our salesman was really helpful...he found exactly what we wanted and we even saved money.
The quality has decreased significantly over the years. The service in purchasing was pleasant and smooth. Any issues after purchase was a nightmare including the warranty coverage. This is a hit or miss for me. It has to be a unique item for a great price before I make another purchase
The representative Calvin was a pleasure to work with. He made sure all of our concerns were addressed and all of our needs were met. Ask for Calvin, he’ll get you right.
Todd was so easy to work with , very personable . I have been looking for 4 years to find a couch and he helped me find one that I liked in 15 minutes. .
I visited Ashley last year around Thanksgiving and today also. I want to thank Rick G. for taking the time to care. I would like to commend him for his positive attitude, knowledge as a salesperson and his patience. I am delighted with my purchase and was glad that he was working today.
Update: We had to wait way past the original date for furniture delivery and then we were told that we would have to wait even longer again. So we ended up canceling a part of our order, had to pick one item up ourselves and another was delivered way past the original delivery date. So needless to say we are no longer as satisfied with the service received after all! Tod at Ashley Homestore was awesome! His love of what he does was very evident in his display of excellent customer service! We left very satisfied. Currently awaiting delivery and set up of the furniture we bought which won't be for another 2 months or so. Will update this rating then. Hoping that experience will be just as great!
Friendly salespeople & decent selection of furniture. That being said, YOU SHOULD BE BUYING MATTRESSES ONLINE! We bought a $2500 mattress to replace our old one. My husband found the new one to be a little too hot, so we exchanged it for one the sales person said slept nice & cool. Well it’s hotter than even our old one & it leaves us so sore, we have to sleep on the couch. And there’s nothing we can do about it but spend a few THOUSAND more to buy a new one... Everywhere online allows you to RETURN mattresses. I have no idea why I didn’t just try out mattresses at Ashley’s, then purchased it from an online store that had a reasonable return policy. I’ll never make this mistake again, and neither will my friends & family. UPDATE: Corporate contacted me & got my hopes up, just to waste more of my time. They said there was nothing they could do, but that they would pass the ticket on to the store location. Of course the store already knew of the issue & never reached back out to me.
Very clean and well placed design wise! Great pricing! I cant wait to get out set in a few weeks. Customer service was awesome! Will shop there again!
The experience was great Outstanding Customer Service
Great service, Calvin was very polite and nice.
Ask for Randi, very courteous We ended up coming back and purchasing this set and plan to come back in a couple months to get a new mattress as well lots of variety in the store we were able to stay under budget
I had an awesome experience working with Todd. He helped find the right sofa and love seat for me. He was very knowledgeable and informative. All the staff was great and my time there was very pleasant. I would highly recommend this store for your future furniture shopping.
Friendly staff, excellent prices. Greet you when come in the door but don't hover. Allow you the time to browse.
Will never purchase from them again. Furniture was supposed to be delivered in 3-6 weeks "due to COVID". We are going on 4 months and still have not received my furniture. Management will not return calls. They guaranteed delivery dates multiple times and failed to meet all of them.
Great service! No pressure. Boyd was very helpful!
I feel like we got a good deal. The salesman Rick helped when we asked for direction but let us look and find what we were looking for.
Very disappointed. I drove an hour here with plans to purchase a new bedroom set today. Not one employee as I approached them greeted me or asked if I needed any help. I spent about 45 min in the store looking around hoping someone would have liked to help me. Found some very nice sets I would have loved to purchase. But I’ll spend my money where I’ll have better customer service.
We bought a mattress here with a “comfort guarantee,” meaning that we could exchange it as long as we buy their $100 mattress protector. After being given the run around for over a week, we’re being told that there is nothing they can do to process an exchange and we’re stuck with a mattress we don’t want. In the future I think I will use their store to test out the products in person and then buy somewhere with a more legitimate return policy such as Amazon.
This is my third purchase from an Ashley furniture home store, but my first from the Shiloh store and I would say I am very disappointed with the communication surrounding my transaction, especially in comparison to past experiences with other stores. While I understand COVID-19 has caused prolonged delivery times, manufacturing times, and all sorts of other headaches, the lack of communication has made a very understandable situation unacceptable. The "Worth the wait" flyer handed out at time of sale is great marketing, but not a practice that was followed. In bold this flyer promises contact within 14 days of delivery, however when our end tables arrived all we received was an e-mail with an arbitrarily chosen delivery time, and we had to call to figure out our sofa and tv stand were in the warehouse. In addition, every time the expected delivery to the store was moved we had to call to find this out. In fact, aside from that singular e-mail, the store has had 0 follow up with us or made 0 effort to keep us informed on order status. Ultimately while i love the products Ashley offers and the in store experience was very good, the post sale experience will make me seriously question where my next furniture purchase comes from as a little communication goes a long way.
The customer service at this location was absolutely amazing. The person working with me and my boyfriend, his name is Calvin and he was great. He gave us all the financing options and was really friendly. It was honestly the best customer service experience I've ever had.
Each and every time, Ashley Furniture on Greenmount Road, IL has made My purchase experience easy and pleasant. Niezel did a fantastic job; based on what I wanted, she had pieces picked out and explained my options. In addition, Robert is an exceptional assistant sales manager. He is honest, clearly explained fees and delivery, and even went the extra mile to ask questions about things I had not considered. This Ashley Furniture Team is epitome of what customer service is all about. Highly recommend this store and these sales representatives.
Awesome service from Rick!
Be leery of buying furniture at this store. I bought a Sealy mattress from this store in October 2019. It was $850. Very comfortable mattress at first. Within just a couple months it started to develop 3 large depressions in the center of the mattress, and it became rather uncomfortable to sleep on. I assumed it was “conforming” to my body, and it would gradually get better. It did not. It got gradually worse, to the point where I would wake up repeatedly with hip soreness and back pain. Some nights I end up on the couch. I finally went to the store in September to see what we could do about replacing it. They gave me an 800 number to call to start a warranty claim. Roughly 6 weeks later, a technician came to my house to inspect the bed. He said he could tell without measuring that the mattress was defective. But he did the inspection for the warranty report. I should have asked for a copy of the report, and recorded the inspection. The Ashley warranty team has informed me that there will be no warranty on the mattress because the depth of the depressions do not meet their warranty criteria. They say there is nothing they can do about the manufacturers warranty. So, BE VERY CAREFUL BUYING ANYTHING HERE!!!! They do not stand behind their products. Everything is fine until you have an issue with something. I’ve spent about $5,000 here in the last couple years, but not anymore. I will be finding a new furniture store to shop at. I suggest you do too!! Update!! A couple days after posting this review, "the owner" responded and asked for contact info so we could discuss this. I provided that immediately. "The owner" , who as it turns out, is not the owner at all, asked for some time to review my issue with their supervisor, and promised a timely response. After several days with no response, I asked what was going on. I was told that they have a very strict no return policy on mattresses. Even though the mattress was a defective piece of junk. So thank you Ashley Furniture. I have a very strict policy on doing business with companies who have ZERO customer service. I'll be finding a new furniture store to shop at.
We recently purchased a Tempurpedic matress from the O'Fallon IL location. We shopped several stores and we chose Ashley solely for Calvin Williams. He was very knowledgeable about the various mattresses and the pros and cons for each without coming off as a used car salesman. His personality and his non aggressive approach is what will keep me going back to Ashley in the future.
Excellent experience at Ashley. Phil the salesperson was extremely helpful, friendly. Highly recommend.
I came to Ashley looking for a different salesperson, but she was not at the store. Megann greeted me and took care of me. She also informed me of the online price match since I was misinformed of the current sale. Megann was patient, knowledgeable of my selections and very nice.
Calvin Williams was our salesperson at our Shiloh IL Ashley HomeStore. Top notch 100% professional! Thanks for your service!
This place is well funished with many different options for every possible taste. The staff is friendly and willing to throughly go over their deals and specials to help you make the right purchase for you. Calvin in mattresses was very knowledgeable and was very down to earth while talking with us. Made us feel confident about which mattress would suit our health needs.
We worked with Calvin W. on the purchase of our sofa and loveseat. He was very personable and easy to work with. Also very knowledgeable. He worked quickly to get our order finalized. We appreciate it!
The experience was great. And I had a wonderful sales person.
Excellent Customer Service. My associate Rick was very curtious and patient. He helped me pick out exactly what I wanted. Would definitely recommend.
We’ve been looking all over for living room furniture and finally found the perfect pieces. Everyone at Ashley was helpful and knowledgeable.
Excellent service. Very easy to order! Manager was helpful in answering our questions.
Joy did a phenomenal job working with us to get exactly what we were looking for. I highly recommend looking for her if you go to the store.
Went in looking for youth bedroom furniture and found a set I liked. One of the salespersons, Calvin, asked if he could help me right away and was very pleasant. He was able to tell me prices and delivery dates very quickly. I was in and out and left a satisfied customer.
Calvin was super helpful during the process. This was my first time buying new furniture on my own. He provided tons of information without being pushy. I never felt I was trying to be convinced to buy anything other than the mattress I went there to buy.
We purchased kitchen table and chairs set at Ashley Furniture and the salesman named Ken was very knowledgeable and friendly.
I worked with Todd. He was super nice and helped me get the best deal. I walked out with furniture for my new home! I can't wait until it arrives next year!!!
Purchased bedroom set today at Ashley Furniture in O'Fallon, Illinois. Great experience and I recommend you ask for Megann to assist you. VERY FriendlY, not pushy, and answered all my questions. Great salesperson!
Phil was great! Super helpful and honored lower price found on their website!
We purchased new dining room furniture yesterday from Ashley Furniture in Shiloh. Calvin Williams was our salesman, and he was nothing but patient and kind while we figured out the best configuration for our home. He worked hard to get us the best deal possible, and that was very much appreciated! The rest of the staff was great as well...a very pleasant furniture-buying experience, and that’s saying something! Thanks, Calvin! 👊🏻
They have nice furniture, they just didn't have what I was looking for.🙂
We went in looking for a bed and the experience could not be better. Calvin Williams took care of our every need and we walked out with the perfect mattress for us.
Went there just looking for a couch for our new home. Calvin helped us walk around the store and find the PERFECT couch. It fit all of my want and needs. 10/10 will always go there for my furniture. Amazing quality and prices!!
Customer service at Shiloh location was awesome! Thanks Calvin💜
Salesperson was knowledgeable and friendly.
I walked into the store and didn't have to ask for assistance, a young lady name Joy came right up to me and asked if I needed help finding anything, she was very pleasant great attitude and even under the Mask l could see her great Smile!! The other staff were awesome too. Thanks Ashley HomeStore!!
Despite all the current COVID restrictions, we visited our local Ashley HomeStore in Shiloh, IL and had an outstanding experience. We had already found the dining room set we were interested in online, so it was just a matter of closing the deal. Phil greeted us quickly after entering the store, took us right to item. Discovered the item was in stock and could be delivered in 1 week. OUTSTANDING. UPDATE So when the delivery team came on the date, they could not assemble the table. It took over a week of phone calls, emails and visits to get another team. Turns out the first team simply tried to use the wrong screws. During this process found a Facebook Group dedicated to the issues Ashley and customers are having getting their items even after months. If products break could be months before repair. Think twice before buying from Ashley
Great experience, ordered a new bedroom set! So excited 💕
Thank you Boyd for the friendly, honest and quick service
Even tho there are restrictions due to COVID 19 the staff at Ashleys were fantastic. Our sales woman(Randy) was awesome and my sisters salesman(Todd) was great. We had a awesome and safe day ordering furniture. Thank you Ashley Furniture, Randy and Todd.
The workers at the Shiloh store were very helpful and polite and understanding!
Great experience shopping for new reclining love seat and couch. Todd was super friendly and not pushy (big with me). Great knowledge and explanation of items. We ended up with exactly what we’d been shopping around for. The wait times on furniture are crazy right now but Ashley was the quickest we’d found out of a dozen different locations. The had a great sale and we ended up with higher quality furniture there at a cheaper price. We were pleasantly surprised all around.
Bought a Rawcliffe sectional on 8/9/2020, spent over 2500.00 and Todd set delivery date to ASAP. Still haven't heard anything on my couch or when I call i get nothing from no one. Seems like they just wanted your money and they forget all about you. This is a really bad Customer Service practice. Should have shopped around first for better customer service. So shortly after this last review they contacted me right away and got us partial shipment of our sectional and now still waiting for the last 6 foot right arm piece and no one will return my email telling me when it will be delivered. Lane in customer service is the one I have been trying to email. Its been 4 days and no reply. This Great customer service yeah right. You watch they will contact me right away now. Its sad it has to come to this just to get answers...
Todd was great and so was his manager I believe his name was Ken. Very friendly and informative.
We bought a couch in February of this year. We only had the couch for 2 months before the lumbar broke. We have a warranty, We tried multiple times emailing and calling no one would answer so we went to the actual store. We were told that they would need to send a technician out to see if he could fix the couch since it was a common Defect in the wood that the lumbar was made out of. The short version of the following story is that we have now almost own to the couch for a year and only got to use it for 2 months. Theres no way to contact the company and anyone in the actual store doesnt have the tools they need to help. We waited 2 months to get a technician out then we waited another 2 months to get an exchange on our couch that we now found out was never scheduled. I am beyond frustrated and am out $1000 and havent been able to use my couch in almost a year.
Had our order delayed by a month with no notification. Then were told another date only to learn it would be a partial shipment. Then were told on a friday everything would arrive on tuesday, only to be told monday it would not be delivered. Horrible customer service once we paid. Eventually asked for our money back.
We are highly satisfied with our customer experience at Ashley Home Store in O’Fallon, Il. Our salesman, Phil, went above and beyond to make our purchase quick and easy
Our experience at the Ashley Furniture HomeStore in O'Fallon, IL, was great as always! Today was our fourth time making large purchases at this store and we have always been pleased with the selection and customer service!
Went to the one in Shiloh, Illinois-Ask for Phil-He’s awesome
In store they said my order would take 3-4 weeks to be delivered. After 4 weeks I called and after sitting on hold for 25 minutes they said it wouldn’t be here for another 8-10 weeks, on top of already being past when it was told I would receive it.
Ordered a couch July 3rd. Still no couch. Keep trying to call the store, nobody will answer the phone. Call the 800 number, couch is always available for next Saturday but never shows up. Spend several thousand on couches and they can't even answer the phone. Shameful.
Sale was very quick and easy. We found what we liked, salesman was not pushy, and we were out in less that 30 min. Was overall a great experience.
Purchased a sectional in June 2020.... Now it's late September, had a delivery scheduled for half of the sofa at the suggestion of the customer service agent because they admitted that they can never have all the pieces in the warehouse at the same time, the other half would not be available until October. Morning of the partial delivery, they call and tell me they will not deliver the partial because they won't split up sectionals. Now they tell me the earliest is NOVEMBER 17th.... Going on HALF A YEAR FOR DELIVERY; and even that is no guarantee! Do not recommend if you actually want your furniture after they take your money!
Very poor customer service
Ken helped us decide what would work best in our living room. He was patient with us and very informative. There is so much to choose from and all the pieces are great quality. We will be returning for a mattress soon!
We are very happy with our purchase. The staff was really helpful from start to end. This is my second purchase at our local Ashley Furniture store.
Clean store. Nice employees. Everything is a little more expensive than I would like. But they have a great selection.
This is a very nice clean store and our sales lady was very nice, knowledgable and very helpful. All the staff I encountered was the same way. The prices seemed very reasonable and the product looked very nice and of good quality. I will be going back when I have a need.
Had a great experience today at the Shiloh store. We didn’t feel pressured, prices were explained up front and had a nice conversation with our knowledgeable salesman, Boyd.
I’m so glad I went to Ashley’s. I got the bed I wanted at the best prices around. I can’t wait to get this item home and love sleeping on it. Now I just need to get the rest of the set to make the perfect bedroom!!!
Great service and great prices!
I HAD THE BEST SHOPPING EXPERIENCE AT ASHLEY HOMESTORE!! FRIENDLY AND FAST SERVICE!! EXTREMELY HELPFUL IN GETTING EVERYTHING I WANTED FOR MY BEDROOM AND AT AN AFFORDABLE PRICE!! I WOULD HIGHLY RECOMMEND PURCHASING FROM HERE, THEY HAVE EVERYTHING YOU NEED FROM THE CEILING TO THE FLOOR! SHOP ASHLEY!!🤗
Awesome experience Phil was great! Took care of us and made sure we had all them information that we needed. Will be back for sure.
Horrible customer service. I bought a sofa in March with the warranty. One side dame apart. Called 4 times before someone would help me. They ordered a part without looking at the sofa and told me it would take up to 14 days to get the part then once the part is delivered to me, I have to call back and set up the service appointment.
Great products great price! Didn’t feel like we were being attacked by a salesperson!
Great service!!
The staff was very helpful but also hands off when I wanted. There were lots of options - even though we looked other places, we did purchase from Ashley. The whole process was smooth.
We scheduled an appointment and met with Robin to search for a new couch and loveseat. Robin was great, she was patient as she answered all of questions about the furniture, protection plan and options available. The purchasing process was easy and quick. Most furniture is not able to deliver right now, but that is not the fault of Robin, but how logistics is currently due to the Pandemic. Thank you, Robin for your help.
Lots to choose from.
We have purchased everything from tables to bedrooms to accessories to mattresses here. Always a positive experience. Sales assoc Phil is the best.
8/21/2020 update: Received an email that the response has been escalated again since I never received 2 promised phone calls. I called yesterday to follow-up on our 8/21 delivery since we never heard ANYTHING. I waited over an hour to speak to a manager. This makes almost 2 1/2 hours on hold and over 3 hours on the phone collectively. The manager "apologized" (his tone said otherwise) for the situation but could never find any notes of a promised delivery on 8/21. The delivery was now pushed back to 8/25. I asked over and over why we are never given this information? Why is it our job to follow up on delivery changes? The manager did not have answer. He could not promise that delivery would occur on 8/25 but promised that the chairs are at the DC in St. Louis. I refuse to give Ashley $149.99 for delivery as there was still not a promised delivery date or time. The manager also made sure to note that the chairs may even take longer if they are damaged. After being given conflicting information over and over and feeling completely lied to by every person I have spoken to- I do not trust anyone I speak to at Ashley. At this point I do not even want to give Ashley my business but I know that they will refuse to give me all of the money back if I cancel. I will be picking up the chairs tomorrow and NEVER returning to Ashley again. 8/20/2020 update: Received response below and emailed all details over the weekend. I was told we would get a call from the escalation team by this afternoon. We did not receive a call. Still have not received a call for delivery tomorrow as promised. Ashley is a complete joke when it comes to serving customers. Sales person did not put my partner's phone number into the final sales order back in July. Furniture was supposed to be delivered earlier this week 8/11 and then pushed to 8/14. We never received any follow-up. I called on 8/13 to find out why. After calling and waiting on hold for 20 minutes (not kidding) for a representative not actually at this store's location, I was told there wasn't a cellphone listed on the order to call and schedule a delivery. I was told that if I would have called by 2 PM, we could have received it today but unfortunately the next available time is 8/21/2020. How does that make any sense? I was not happy with this option so I called again. Waited an additional 20 minutes. Customer service rep told me what she would put in a request to have it delivered today, 8/14 or tomorrow (Saturday, 8/15) and we would receive a call today. We didn't receive the call to confirm delivery. We called again, 3rd time, today (another 20 minute wait). We were told we didn't receive the call because the new request has an open response time for 24-48 hours so the furniture would in fact NOT be delivered today. This customer service rep put in an urgent request so that we would receive a call within 2 hours- by 2 pm today. We never received the call. We called again today after 2 pm. The customer service representative told us that after all of this, we cannot receive the delivery today or until 8/21/2020 at the earliest because the furniture is not even in the warehouse. So apparently we have been lied to by three previous representatives. We requested to speak to a manager and were told she will make that request but it will take 24-48 hours for a manager to call back. This is the epitome of poor customer service. If the owner or any representative does in fact read this , please reach out to me for a proper solution to this on-going issue. I should not pay $149.99 for delivery service that has taken up an absolutely ridiculous amount of my time. The chairs I ordered are on Amazon for a better price. I preface any future communications with an understanding of delivery times due to COVID-19 but it has been over a month and the inconsistencies with poor customer service and the lies after waiting a total over +80 minutes on hold for 4 calls is absurd. At this point in time, I will never return to Ashley Furniture or recommend this location. Stick with Kloss.
Had a great experience buying furniture. Randi was my sales representative and she was amazing to work with. Friendly, knowledgeable, and very professional. 10/10 would shop again.
My wife and I purchased furniture for living room, dining room, and bedroom. We spent enough to purchase a new car. We were told it would be a little over a month to get the furniture. That is quite a while, especially since furniture we ordered at a competitor on the same day arrived a week later, but we accepted that and made the purchase. Yesterday we received a message that the furniture was delayed another month. When you try to get on the phone with the store or corporate office you can never get through. I went in to the store to see whats up because I can't imagine everything we ordered is delayed. I also asked what is the cancellation policy. I was told they would charge 10% if I canceled even though they are the ones that cannot l provide the product. This is very frustrating and I don't see myself doing business with this company in the future. Update: The store called me yesterday and is trying to make it right. I will change my review once the furniture is delivered. Another Update: We have received bits and pieces of our order but we are still waiting on quite a bit. They are now telling us we won't get the rest until after September 11th. Over 3 1/2 months after ordering. We have been told different dates many times and it is always pushed back. Update 8/18: We received a call last week saying we would be getting more furniture today. Guess what? Nothing showed up. I called and finally got ahold of someone. They said we weren't put on a route and would not be getting a delivery until late September. Do not use this company if you actually want to receive your furniture.
We had the best experience. Robin is amazing!!!!
Very friendly nice clean environment to look around an buy whatever you desire
Ashley Whitten Tipton and Ken Ladue provide excellent customer care. Beyond satisfied with the prompt and friendly service.
Friendly and great service!
Great sales team that listened to our needs and helped us find the right piece of furniture to meet our families needs
Wonderful service. Went out of their way to find what we specifically needed for our home. Would highly recommend. Will be going back for the next room of furniture needed
Loved the service. The process was so quick and smooth. This is my first furniture purchase for my first home. And I will be Making all my furniture purchases here in the future.
We had a very good experience at the Shiloh/O’Fallon Illinois location. They had by far the best selection of dining room sets to choose from. And we had been to every furniture store in the St.Louis and surrounding areas. I knew exactly what I wanted, but couldn’t find it anywhere. As soon as I walked into their showroom I saw the dining room set I had been searching for. The price was right and they offered better financing options than all their competitors. We had excellent customer service throughout the entire process. We were there on the last day of a special financing promotion. We had to go home and remeasure the room. They allowed us to come back the next day and they honored their sale price. We will definitely be back!
Great experience! Helped me get the lowest price possible and was super quick with checkout process!
Kinky is awesome! She knows about every single piece of furniture in the store! She has a lot of patience. She made sure we got the best deal!! I suggest you pay her a visit!!
Great customer service! Salesman was very patient and accommodating.
This branch of Ashley furniture in Shiloh Il is impossible to get ahold of all there numbers lead to a recording no one comes on line to answer I have made several attempt and been hours on hold just to be disconnected after waiting a ridiculous amount of time there is no way to leave them a message I’ve been calling about a order from nov it’s now July and is still not resolved but item is totally paid for it’s been going on for months now I would highly recommend not buying from this store if I would of known this in November I certainly would of went somewhere else I don’t want someone else to have this same experience it very frustrating and unprofessional each store is privately owned and another Ashley home store can’t help you buyer beware
I showed up to the store and a sales associate walks up to me right away to assist me . I told her exactly what I was looking for and she assured me that it wasn’t sold at the store. She didn’t try to sell me anything close to what I was looking for, she just said have a good day. Afterwards, I chose to look around the store myself and found exactly what I asked her for . Clearly this lady wasn’t having a good day . All in all the furniture is beautiful but the customer service needs work .
No phone call or contact for I table a paid for and wanted to exchange before picking up.
We bought a sectional sofa and fireplace TV console. Our salesman was very helpful and the price was great.
Great Item and service was awesome for the 1st time ever!
If you need furniture, rugs, decor, etc be sure to ask for Robin Demers. She is amazing. I went to five furniture stores and the selection and service at Ashley Home Store was great not to mention the most professional and non-pressure experience I've ever had.
I went to so many other stores and no one would even ask if I needed help! When we went to Ashley’s we had at least 4 ask as soon as we came in. The only bad thing is how long the wait is to get what I ordered but I have an online store and I get it. I believe Boyd was the person who we ended up working with and he was great! I can’t wait to get my living room furniture!!
Ken was a great help, quick and easy. Knew exactly where everything was on the floor to my specifications , which saved time. Unfortunately, the item I wanted was discontinued but they gave me the one of the floor at a discounted price, loaded it in my truck and had me on my way. Ask for Ken!
I can never get through to talk to someone about the issues we're having with their furniture. Only had the entire set for 2yrs and falling apart. Need to get through to see about what our warranty covers but no one answers phone.
We had a fantastic experience!! Jinky, our sales associate, was phenomenal!! She was patient and kind. We did not feel rushed and she helped us select some great pieces based on our needs. I would definitely return!!!
I have bought two things so far from Ashley's Homestore, both furniture that I have continued to love from the moment I saw it till now. Delivery and assembly was a nice added bonus to my purchase. - UPDATED - my couch is allegedly under the protection policy’s warranty but I have spoken with 3 separate people about issuing the replacement when it shouldn’t be this difficult. The wooden frame in the middle seat of the couch caved in and it looks trashy but getting ahold of someone who is willing to assist me is a seemingly tedious and difficult task. Disappointed, hopefully they can get it right before the warranty expires. Poor quality and service with third party’s to ensure customer fulfillment.
The staff is very welcoming! They did everything they could to make sure I got everything at a good price. I purchased a sectional, two end tables, and a coffee table. The only down side was that some pieces of what I purchased was available, then some where available in 2 weeks, then another in a month, then my coffee table-I was told would take 3 months to get!!!!!
Jason and Devan helped me make some great decisions on completing our new bedroom
Phillip McLaurin was very Professional & Helpful Answers All My Questions & Helping Me make my Decisions in purchasing the items!
gentleman was very helpful and store was very sanitized.
My sales rep, Bree, was attentive and motivated and put it a ton of time to help me find the things I wanted. She's great at her job. That's where the good part of the experience ends for me. Post-purchase, the delivery wasn't even completed as promised. The items were supposed to be delivered *inside* my home, but the team failed to announce their presence and simply stacked all of the packages against my front door and promptly left. Several packages were damaged. One of them had multiple large holes in it through which I could see the wood of the contents. It was scratched, and a piece of it fell out (see photos). What's worse, it was raining when this happened. The packages were getting soaked, and the ones with holes were beginning to fill with water. Ashley is incredibly lucky I checked outside on a whim at some point and noticed the packages had arrived. If I hadn't, they would have been destroyed. Since they were all stacked against my front door, I couldn't open the glass door and I had to carry them through the rain and into my garage. I immediately requested a customer service call. It has since been about 43 hours, and no one has contacted me. I have been kicked off of two 15-minute holds with their answering machine. I'm starting to think they are intentionally ignoring me so that my window of eligibility to file a complaint will expire before I can do so. Fraudulent. Update 6/1: It's been 4 days since I first requested support, and I have not been able to speak to anyone in all this time. This franchise is incompetent at best and perhaps even disingenuous. Stay very far away.
I love Ashely Furniture. I've made several purchases and it's always been quality furniture with quality customer service. I will definitely buy again! Not many furniture stores offer dovetail construction of drawers and general furniture for an affordable price. Real quality workmanship!!!
Great and beautiful products , and the staff is very polite and helpful!
If I could give -20 stars I would. Ordered a table online for it to be delivered on a Friday. It was delayed a day, no big deal. I was home. Table was delayed due to sprinkling rain. Okay fine sure. Monday comes and UPS tried to re-deliver. I wasn’t home and they left a note on my door saying if I signed it. They would leave it there at my door. Tuesday comes and it says I refused the order and that it was being sent back to the sender (ashley furniture) I called on Wednesday to see if it can be redelivered that coming weekend. I wait that time 30 mins. I was told I would get a call from the delivery department on Thursday to get details squared away. Never got a call. Now it’s friday and I’m calling to find out about the table and I’ve been on hold for 2 hours. I talked to someone for a whole 10 mins and I told them I wanted a refund because this hassle isn’t worth it compared to what I can get from Kloss and Weekends Only. She said she was gonna look into it at the 1hr and 30 mins mark and it’s now going on 2 hours on hold. I used the message an expert saying “ Can I just get a refund? I don’t want it anymore” thankfully someone has helped me out significantly to get me a refund because I will never shop with Ashley Furniture again. This was the worst experience ever. My family said not to shop here. I gave it a try (never shopped here before) and this just proved why they were right. I’ll be giving my money to Kloss or Weekends only
I'm never buying Ashley furniture again. The absolute worst customer service after purchase. We have been waiting for 3 months for a peice of furniture and it has been scheduled for delivery and cancelled 6 times! And everytime the caller is rude, short, and absolutely zero help. Forget Ashley furniture, never again.
The beginning of the purchase was good. From a store front stand point we had a good experience. The staff was very knowledgeable and we found what we think will be the perfect bed for us. After spending thousands of dollars on a mattress and adjustable bases we left and could not wait for the delivery date. Fast forward to the night before delivery date. We get a phone call that there was an issue with paperwork. Ashley furniture put in numbers wrong on paperwork and if we didn’t come in to get it fixed our delivery wouldn’t happen. We dropped what we where doing and went to the store. We filled out the new paperwork with the new and correct amount. Come to find out it was $0.99 over charged on original contract. We where told there was a chance delivery wouldn’t happen the following day but everything in the system showed it was still going to be delivered. Delivery truck arrives with two adjustable bases but no mattress. Instantly get on the phone. The delivery department says that the mattress showed to be on the truck. Called the store and they told us they informed us this could happened. However now we are stuck with two adjustable bases to sleep on for at least 3 days because they can’t figure out how to deliver all the pieces at one time. Will never do business with them again as this is the second time we have purchased from here and the second time that we have been more than inconvenienced by the way they conduct business.
Such a great Awesome day in the Ashley Home Store My Daughter and I received from the Employees so kind and patient while my daughter made up her mind Trying to decide what bedroom set she wanted to buy.The atmosphere was great the sales associate where very accommodating to my Granddaughter and myself kudos to the entire staff.Giving a 👍🏾 to our salesperson who went the extra mile for us,when we were done her car battery was dead and he gave a Jump to get her car started tried to pay him and he wouldn’t accept it he told her to put it on her Furnature. Thank you So Much Phillip MCLAURIN for the Blessing 🙌🏽
Todd was really nice and very helpful! He has great customer service! I am very pleased with my purchase. Thank you!
I love their furniture and looked forward to my bedroom set that I ordered over 3 months ago and I haven't got yet! The delivery is way too late than what the salesperson said originally. They made so many mistake and no response.So stressful purchase.I can't even buy a mattress because of this and sleep on the floor. .. This company and customer service are garbage.better to file BBB.
Connee was an absolute pleasure to work with! She was patient in helping us find the perfect pieces for our new home! We found exactly what we set out to find and would go back to see Connee again, should we need anything more for our home.
I was able to find what I needed and the salespeople worked with me to get the job done that same day.
Smooth sales process and delivery. Love our furniture. HOWEVER had some damage to a recliner - not their fault. We were happy we purchased the warranty to cover it. We are going on OVER SIX MONTHS to get it fixed. They use 3rd party repair companies. So you call and wait for what’s supposed to be two days, but never is, for them to call you back. 2 days is always two weeks or more. (Yes, we have followed up more than once, it doesn’t help speed things up.) Then it’s another MONTH to get the appointment. Then you get the wrong part sent and the process starts all over. We are on round 3 of trying to get this fixed. Haven’t even had our furniture a year. Again, not their fault it broke, but the repair process is absolutely horrible and because of it we will not be going back. I’m glad they offer a warranty, but it does no good to buy it when it doesn’t work. The above was never fixed... apparently it’s not covered. (Of course.) Adding to this - had some normal wear and tear. The seam on a back cushion came apart exposing the stuffing. Figured this should to be covered, no one did anything except sit in the chair; it shouldn’t fall apart in two years. They will fix it... WRONG. Normal wear and tear is NOT covered. However if I “accidentally” spill or tear the fabric is it. We will NEVER EVER purchase from there again. We bought furniture for our basement over the summer, paid $1000 less and have had no issues!
Ashley HoneStore in Shiloh was great once again. We have bought from them over and over again. Never feel pushed or hounded like some other furniture stores. Highly recommend a visit if your in the market.
We had an awesome sales lady !! She was very helpful and patient. She helped us measure and move things around to see it if it would fit in our space .. I would definitely recommend Ashley store for anyone looking so something special for their home ..
I had a really positive experience they were very helpful I will definitely b back to buy more
I love the experience each time I visit the Ashley Store in Shiloh, IL. The associates have always been very knowledgeable and sensitive to my needs. They don’t push, pull or try to sway you to make a purchase but they are there when you’re ready.
Jason was awesome. Very helpful. We found exactly what we were looking for. He explained all of the options carefully giving us the best value for our money. Now we can’t wait to try out our new mattresses and sectional!
As soon as I walked in the store a salesperson was asking how can I help. She walked the store with me and helped with my selection. Awesome
Great items for all!
Sam and Jason were great to work with. No pressure. Over the course of 2 weeks, we went back in 4 times. Cannot wait for our new living room furniture to arrive!
I was happy after I was able to get what I wanted. I was very crabby and tired and was not in the mood to furniture shop today. But everything worked out really good.
Jinky was a great sales lady. Explained everything and made sure I got the best deal on my new sofa. I’ll be back!
Lesson learned. Even if it is a small nick don't accept the delivery. NO MATTER what the delivery guys tells you. I found the first "nick" and showed it to the driver he tried to cover it with a pen that didn't match. He then told me that he'd have to take everything back. He told me to wait until AFTER he left to file a complaint. After going over the furniture and trying to load my clothes. ALL my furniture was broken. Stuff I couldn't see until well after the fact. Again my fault. I requested a new delivery and on the second delivery EVERY PIECE of the furniture was broken to the point that it didn't make it off the truck. We were standing out side of the truck you could tell it was broken. I sent in a complaint and Ashley tried to send me yet another set. I asked for a refund but I ended up going in circles being told I would get a call...that never came. I even went by the store and no one was available to assist. It took me over a a month to get a refund, that didn't include the days I took off for the deliveries that were a bust. Pretty sure I won't be using Ashley's again.
Connie was so sweet & patient! My friend and I were in there for 2 and 1/2 hours shopping. We bought so much accessories we loaded everything my car and on our way home my trunk wasn't close well and quite a few bags fell out. The people in this area were so sweet they found our bags on the road and return them all back to Ashley furniture. We got a call from Connie at Ashley's furniture just letting us know that we had lost a lot of bags and they had our bags at Ashley's waiting for us. I just want to thank Ashley's furniture and the people in this area for being so kind.
Purchased a leather living room set from the Ashley store in Shiloh, IL. First delivery had box cutter slices on the loveseat; declined delivery. Following week’s delivery had a different loveseat with smudge marks on two spots; one of those appeared like a warehouse repair as that loveseat had about a month’s worth of dust on it to boot; declined and canceled order - will never go back to Ashley Furniture! Watson’s in St Charles got my business!
I liked that the salespersons didn’t bother us but could answer my questions when I asked for help. But the same salesperson was also uninterested unchecking me out because my purchase was just a pillow. So that was awkward.
The staff was very helpful and didn't hover over us. Overall it was a great experience.
Great experience! Staff was professional and went out of the way to meet your needs. Highly recommend!
Just purchased a recliner for husband, he saw this recliner in October and has been talking about since. Customer service was awesome and the 12 mo finance is a real plus The above recline had an issue with the motor, the extended warranty was wonderful and easy to work with, picked out a new recliner and got extended warranty. Thank you such great car
The associate was fun and didn't try to pressure me into buying. This is a training store, so "cashing out" was a little long. Otherwise, a five
*Update: After we went in to get everything straightened out, our delivery date was set for Feb 8th. On Jan 27th, my wife gets a text while she is at work, she is a nurse so she rarely gets a chance to look at her phone. The text was about a delivery for Jan 28th, she had to reply before 2PM to confirm. This was not talked about at all, they told us the dresser wasn't even available until the 6th of Feb. Needless to say she was not able to reply before 2, and nobody would have even been home to receive the delivery anyways. So we call the store to see what is going on and to ask if our delivery date is still good, they tell us we do not have a delivery date scheduled and the 8th is fully booked. This is the worst customer service I have ever had to deal with. Also, I sent an email to the "owner" that replied to my review a week ago and still no contact from them. First of all, we were in the store and looked through all the bedroom furniture until we had picked out what we liked before any salesperson came and helped us, then we had to go get the attention of one of them that were just standing around. She clearly did not care because she ended up ordering the wrong items because she was too busy trying to sell us a mattress even though we repeatedly told her we already had one picked out elsewhere. We were told the delivery service would call to set up a time, they did not call, they texted us the time they were going to deliver, not that big of a deal, just annoying. They deliver the order, told them where to put the bed and the dresser, the delivery guy says "the dresser is on back order, no one called you?", we are dumbfounded. They set up the bed and realize it's the wrong bed. The delivery guy did not want to take it back because he "already built it" and asks if we want to keep it, no, we want what we ordered, not this. So we went back into the store we ordered from, talked to someone else to get it straightened out and now have to wait another 2 weeks, this time without a bed because we got rid of our other one to make room for the new bed. The guy tells us that he cut down the delivery fee to help out, making it sound like they gave us some money back, looked at the receipt after we left, exact same price. Needless to say we will never go back. Thanks Ashley Furniture, for wasting our hard earned money and time.
This store does not even deserve one star but I had to choose that to be able to write this review... I went in on October 27 to order furniture that was supposed to be delivered November 26. I was not contacted or informed that a table was on back order and I would not be receiving anything, two days before Thanksgiving mind you, I had no furniture because it's a brand new building I've been working on for two years I was so excited about the holidays. So I went over in person because it is a one hour away from me, after the Black Friday rush was over.. I spoke to the salesman who sold me the furniture he directed me to the back to this girl felt so sorry for me and was reassuring to have something done about it the next day and I'm still waiting on the phone call from her.. Every time I try to call the store it directs me to corporate, and they don't seem to care about anything either.. so I just wait it out until the delivery was supposed to happen again no furniture on the day it was supposed to be there they told me two days before that they would call me and give me a three hour range of when they would be here no call no show again... This time I asked corporate to please contact the store and have the store manager call me, The store manager called me and seemed to wonder why I was complaining.. so I asked him to speak to whoever he answers to and he told me she was out for the day but she would call me tomorrow for sure, That was four weeks ago!! Last week I finally get my furniture and I still am missing the table which was the hold up in the first place.. now I'm really angry and they don't really care at all! All that they've done is give me free shipping and come to find out if I would've ordered online I would've already had all my stuff and it would've been automatic free shipping:(
Jason was awesome. Went above and beyond to help with our purchase. Friendly and very informative. Will be our first stop for any future purchases.
My in-store experience was actually nice, the only issue is that it was not mentioned that delivery of my sectional would take forever. When they called to schedule delivery, it was for over a month after I purchased my sectional. The day before delivery, I received an email stating they’d be there between 2:15 and 5:15. The day of delivery, NO ONE CAME and NO ONE CALLED TO SAY THEY WEREN’T COMING. I called the following Monday, and no one cared that they had wasted my time. No apology, nothing. They said that not all of the pieces were in stock ... ok, then why schedule it for a specific delivery time 3 days before?! They called back and scheduled delivery for what is now 6 WEEKS after the sectional was purchased. When I called to speak to someone at the store the following day, they informed me delivery was delayed yet another week! THIS IS CRAZY!
I have purchased two couches from them and both were of excellent quality. Experienced and dedicated staff ensured that I received the biggest bang for my buck.
I always get wood furnitures here. They have nice and good quality of furnitures. The salesman today is friendly.
I love Ashley furniture They are fair price and the products are strong and made good Quality I have gotten a few things there and I love them I like that one person approaches me But leaves me alone till I ask them for help
Our shopping experience was great. We just moved from South Florida where the Ashley was not good. We thought we’d give the Shiloh Illinois location a try and were pleasantly surprised. We had a great salesman who helped not pressured and bought much more than we planned on doing. If you want great service and beautiful products go to this Ashley!!!!
Excellent service. The sales rep Todd is very professional and is definitely worth 5 stars. Thanks
Went here for a bed. Found what I needed with the help of Todd. Todd was really good with helping me and a social person
Just wanted to tell you of the great experience I had with the guys who delivered my furniture. They were awesome!!! Very concerned about being careful and to scratch the walls, or mess up the rugs. Again great job. Also they were right on time
Very rude and not helpful at all!!! Mr.Jason seemed very racist and the other workers too. I’m very disappointed very unprofessional!
Purchased from ashley before instore and customer service was great . Delivery got delayed once but thats understandle. Now decided to purchase a sectional online on black friday, first they said the delivery date would be Dec the 9th , to remove all old furniture to get it out of the way for delivery guys. Then pushed back date to Dec the 11th , then the 27th said we would get a partial delivery they never brought the chase or called about it. Now delivery date is pushed back to Jan the 8th , then called and said it will be a partial delivery again. We won't get the other part of the couch till the 16th. Called the customer service line didn't offer me any help said its the manufacturing companys fault theres nothing they can do. This is rediculous , had to go through the holidays with no couch and its going to be 2 months soon. Will never order from here again. Absolutely no help and horrible communication skills.
Friendly service. Always find just what we are looking for.
Overall raitinf is due to Extreme lack of customer service. I’m not sure if my service was poor to me being young or to being a person a color or both, but there were several agents (at least 5) only one working or helping someone else, not one person spoke or offered to assist me. They looked my way and kept going. I spent an hour sitting down and doing my own calculations on the price of the sofa I wanted. By the time the 5th person walked passed me (an hour after being in the store) I finally said something and they had the girl come and help me. Once they realized that i was serious about making a purchase, then everyone started speaking to me and became randomly nice. The agent who helped me seemed shocked that I choose to pay for my purchase with my debit card and assumed that I was going to have it financed. I shopped at Ashley’s before so it’s the quality of their furniture as to why I stayed and made my purchase. I will be thinking twice before I shop in this store again.
Todd was very helpful in helping us find the perfect mattress for us!
Jinky helped us so much! Thank you. We had a great deal and appreciate the quality fpr our family.
Boring!!!! No color everything looks the same.
We purchased a recliner on 12/13/19 was told we could pickup in south county on the 19th called to check they said it was in,so I drove 100 miles to get it and was told it wasn't there yet. The lady offered to deliver for free so I agreed they sent text on 12/20/19 saying delivery would be Monday the 23rdand the would call when close but never heard a word so I called and was told it would now be January 3rd so we have now decided to cancel the order but they say it will take 6 weeks for credit to come if we do it over the phone. They said couple days if we come to store which is 70 miles away. So to end this nightmare we are going to the store again. What a nightmare! If this is how they treat customers I dont know why anybody would shop there.
Much better this time around.
Jinky and the other 2 ladies at the desk were super friendly and extremely kind. Very knowledgeable and efficient in their work. Very easy to talk to. They’re the best. I’m most definitely going back to shop with them again 🤗🤗🤗
The store has sooo many good surprises when you walk in the store.the furniture look sooo good. I purchased a beautiful Chandelier at a great price and my sister purchased a Beautiful bedroom set with accessories,I find the merchandise to be great.I would love to give a shout out to Mrs.Heidi she was greatly appreciated she went over and beyond being the professional she is.so Heidi I'm shouting out to you.the personality you have will get Ashley Homestore plenty of business.Thank you for being a Great Sales person...Blessings.
The sales person was not pushy. Answered my questions and allowed me to roam. When I made a decision I contacted him and the entire transaction to less than 30 minutes.
Ken was very helpful. He wasn’t pushy or overbearing. If I go into a store and someone is constantly bothering us while we shop, I leave. They were total opposite here. They made sure you were doing ok, but weren’t over the top. Update: Absolutely terrible customer service with the delivery. Delivery dates have been changed several times, first 3 times was our fault. Now, today they called at 9am to cancel/reschedule due to weather. Receive a phone call at 12:30pm saying they are at the house with the furniture and no one is there. How can you cancel our delivery and then act so surprised when no one is home when you show up?! I’m an fuming and will never again buy furniture from Ashley Furniture. Every time you call, it’s a different story. No one knows how to communicate between the store and warehouse. Absolutely ridiculous. I will take my business elsewhere.
As always, Ashley has a large showroom filled with all different types of furniture. I found the couch that will suit my needs and I'm having it delivered. My salesperson, Cadiem, was no pressure, easy to work with, and very personable. Definitely buy here and from her again.
Wonderful experience. The salespeople were there immediately but not pushy. Our salesperson, Angela, was very helpful and kind.
I’ve gone in this home store a few times to look. They usually greet me and then allow me to browse without being overbearing, which I really appreciate. I finally decided to take the plunge on a new couch this time and Todd was amazing. Even though he’s new, he was efficient and had me in and out when I was ready to buy. I’ll definitely be shopping here in the future when I’m ready to buy more furniture.
Very friendly and helpful. Robin Demers took the time to walk the store while shopping for another item which we were completely undecided about as well trying to locate an item that we saw earlier in the day. She was very professional and courteous and available almost immediately when we requested to see her upon our arrival.
Everyone was very pleasant, and the quality of the furniture was fantastic!
They were failed the deliver my parents furniture as promised. They ordered 21 days before the delivery date and now have to wait an additional 10 days. No promises that the distributer will have their furniture then either.
Jinky was very informative and patient in all the items I showed interest in. She took time in describing payment options and was very down to Earth. All the staff was very welcoming. Would recommend.
When I first arrived, around 4:30 pm on Black Friday, I walked around the store for 25 minutes. Nobody asked me if I needed any help. Finally my daughter went to find someone to help me. She found Boyd, who was a tremendous help. He helped me find the right size sofa I needed for my basement & my living room. I left there feeling very satisfied with my purchase. A huge thank you to Boyd for taking the time to walk around with us & help me find the perfect sofas I needed.
Nice, helpful workers, but the buying, scheduling, etc. takes SO LONG! I was there with my oldest daughter on Friday, youngest daughter Saturday, it took so long. I would think the process wouldn't take so long.
VISITED THE ASHLEY HOMESTORE IN SHILOH: 11-30-2019 Everyone very friendly. The sales pro (Todd and Manager ) Answered all of my questions They were very accommodating to my needs and my schedule. I would recommend a visit to Ashley HomeStore..
It was a great experience.
Great customer service!
Jordon Owens is a very knowledgeable professional. He educated us on how to properly select a mattress that met our needs while also minimizing the amount of our purchase! Thank you Jordon!
Friendly and fast service they were very helpful and it’s Black Friday very pleased
The store assistant Laci who assisted me was very helpful and knowledgeable. She made my shopping experience pleasant.
John was amazing and helped me find just what I needed.
Amazing deal, high quality. Very friendly, and knowledgable staff..
Phil was a great salesman and big selection in the store
Great Store, Kevin was very professional and helped me find exactly what I wanted.
I liked the personal and honest attention we received. Angela knew the furniture details to share with us and showed us similar styles once she understood our preferences.
The salesman was really nice and so helpful!!
I had a fantastic experience here today. Truly, it was hands down the most honest service I’ve had at a furniture store. Jordan was extremely helpful and a worked to get me the best deal possible. I appreciate that I have a store I can go to and trust the salesman. All around the company has fairly priced deals on everything and the savings offers are impressive. Will definitely shop here again.
I'm pretty upset! Ordered a Dining Room table, 6 chairs, and a hutch November 9th. We were told that they would be delivered by the 20th of November! Today is the 19 and we haven't heard anything! We called because we do need to take off work and they told us the table would not be delivered until after Thanksgiving, the 29th and the hutch not until the end of January!!!! This is ridiculous if I knew I would not have ordered, they didn't even have the decency to call us to tell us! Wanted these pieces for the Holidays and I wished I had gone through a different company!! Go elsewhere!!!
Great service, selection and sales!
Very happy with the customer service. We worked with Angela and she was very helpful and friendly!
Great experience with this store. Selection was great. Our sales lady was awesome. My only problem was I wish my delivery could have been a little quicker.
The employees at the Ashley Homestore at Greenmount crossing. Are alot of fun.. and even though I only bought a mattress. They made the process very EASY. And made the experience one I hope to experience the next time I'm there..
Staff were very helpful and friendly.
We worked with Robin. She was very friendly, NOT pushy, knowledgeable and there when we needed her. There is a GREAT Veteran’s Day special going on right now that made it even easier for us to be able to purchase the sofa set we wanted. The only *negative* that I can come up with is the delivering timeframe. It’ll be almost 3 weeks until we get it in which we were told earlier in the day that it’d be about 10 days. Other than that, it was an excellent experience.
Jinky was wonderful and we are so excited to use our new table!
We have always been weary of the rumers of Ashley's Furniture but todayvwevwent in again after 3 prior visits debating on a sofa and we were amazed by the customer service Ashley gave us. She made the experience absolutely wonderful and we decided today to go with our sofa. She was easy tobtalk to, made us feel like she was there for US and not her comission, she had our back the whole time. I would definitely recommend the store.
Great experience. Thanks Robin and Chris.
Jinky at the Shiloh store in Illinois was A1 with customer service she was a big help with the purchase I made. I left feeling pretty confident in the purchase and the customer service. All my questions we’re answered. I will definitely come in again. I do want to see more modern furniture pieces it was a lot of farm style furniture in the store.
Good experience. The sales lady Ashley was knowledgeable and friendly. Good price, good deal. The only thing I didn't like was cost of and length of the delivery.
Easy, quick and professional service! We were in and out and had all our questions answered!
Better quality now! They have good, better and best!!
Worked with Cadiem. She's young but was very thorough and worked with us to get exactly what we wanted. Her manager came out, introduced himself and checked on things to see how it was going. All roses on this trip.
As soon as we walked in we were impressed by the selection. The associate who helped us was professional, patient and most of all was a perfect combination - she was helpful and available but didn't pressure. She encouraged us to browse on our own and gave us time to discuss what we wanted while giving valuable feedback. They were having a 25% off sale so I got quite a few pieces at a great price. Very happy with my experience this far. Would likely go back.
We were not greeted, sales people were too busy on their phones. People being inappropriate over their radios, making inappropriate sounds. Desk staff helped more then anyone. Prices online are MUCH cheaper.
Robin helped answer all my questions and was very educational. Very personable. Good sense of humor.
I had a good experience in the store & fund the quality of the furniture to be very good. Unfortunately, I had problem with every other aspect of my order! We ordered additional throw pillows & were only shipped 50% of the correct product. We were told while purchasing with our store card that the 1st bill would come 30 after delivery. We were surprised to have a bill before we got the furniture & later found out that the pillow delivery counted as the start of the 30 day countdown. This was not explained to us. Finally, 1 of our items was back ordered and we were never informed of the delay. Now I have to coordinate an extra day to be around for delivery. After calling to fix the issue, the only reimbursement for my time I got from the store is their apology. Doesn’t seem like an appropriate reply when I’ve paid so much for the furniture and delivery. I do not recommend using Ashley Furniture & will use other stores in the future!
Very friendly I bought the blue darcy sofa set and I love it🥰
Good quality furniture and great customer service
I went in to pick out a bedroom set for my son and I was greeted but not annoyingly the second I walked through the door. I picked one out and ended up qualifying for a sale if I added $10. Took me a while but she walked through the entire store and pointed out everything within that price range til I found something I liked. I walked out a happy woman. Thank you
Customer service was great and Ashley’s sell the best products
The salesperson was pleasant, courteous, knowledgeable and most of all patient because we had a lot of questions. She answered them ALL with a smile and made us feel comfortable. The experience was wonderful and we are totally satisfied with our purchase
We were really impressed with being able to shop and not have someone hovering over us but we knew that there was someone close by to answer our questions. We actually had a good time shopping. Robin was awesome and joined in on the fun!! The first half of the furniture arrived on time and we love it!
Purchased a buffet table and it looks amazing and delivery was easy!! Will be shopping for more furniture soon, great job Ashley!
Friendly staff and good selection
Angela was a joy to work with thank you
Just bought my new living room furniture today from Ashley Furniture in Shiloh, Illinois. The salesperson named Heidi was very helpful and courteous. She never hovered over me asking alot of questions. But when I was ready she was right there and was able to answer any questions I had for her. I have bought the majority of my household furniture from this store and I would highly recommend it to anyone looking for well-made affordable furniture.
Ken LaDue was very helpful and knowledgeable of the store. He has a very friendly personality and helped us pick out some very nice furniture for our new house.
Expensive over priced
Heidi helped me out immensely in my situation. I’m incredibly grateful.
Ken was very helpful. We knew what we wanted and he was efficient and prompt in getting us taken care of.
Marion was an awesome sales person. He was extremely helpful & very patient & professional. Keep up the good work!👏👏👏
I was at Ashley Furniture in Shiloh on Saturday and Jordan one of the bedding experts got me to happily purchase a new bed for my son. He was very friendly and made me want to return to purchase more furniture.. Kiddos for a job well done.😁😁😁😁
Phillip, Marion,and Jordan were all very very nice and polite!!! I would most definitely recommend them for all.of your furniture games!!!
My experience with Ashley was pretty terrible from start to finish. We walked in there to view furniture when usually we buy everything online. Walking in you get the classic overly annoying salesman who won’t leave you alone. The worst part about that was we asked him ONE singular question. A price question that he didn’t know, and didn’t try to find an answer to. We ordered and payed up front, didn’t finance. Went home and waited for delivery day. Only to be called and told this same salesman didn’t have us sign all of the paperwork so we had to go in again to make sure our order would be processed. Delivery day comes, they arrive 45 minutes early at 7:30 am. We were told after 8:15. So with the early morning surprise we didn’t have a chance to fully inspect everything before they unloaded and left. We ordered a table and chairs set as well as A book shelf and entertainment center. The only thing that is fine, is the book shelf. Three of the four chairs have uneven legs and rock. I can put my flat hand under one of the legs it’s so bad. The entertainment center has four doors, the two center doors absolutely will not stay closed. I’m now using a hair tie to keep my brand new expensive furniture from popping open exposing everything inside. We called immediately. The woman on the phone Acted like the only option they have is to repair the furniture. Repair brand new furniture we haven’t even used yet. That we paid full price for. We immediately demanded a refund and they take it back to which she told us, but since the delivery guys were already gone she said would take care of this and everything will get taken care of on Monday. We wanted to return this and the woman intentionally postponed us. We didn’t know at the time, but you can only return within 48 hours which she intentionally made it so we no longer could do so. And now we’re stuck!!! Her promise of taking care of us was again, offering for someone to repair it. To come into my home, take the furniture apart and put it back together hoping that will fix the issue. One of the cushions on the chairs is lopsided, can’t fix that just taking it apart. So I get to spend another full day taking care of this. Just to know it won’t fully be taken care of. I am so mad. I feel like I got robbed. We had better luck when we bought Ashley couches from national rent to own. We thought we were going to a nicer place. I THOUGHT we were buying nice furniture. I should have bought amazon or Walmart and gotten similar dysfunctional furniture for a fraction of the cost combined with a slight amount of actual customer care. We even paid for delivery on top of the furniture. The biggest flaw all in all is their absolute lack of customer appreciation. Once they have your money, you don’t matter. We’ve even talked to corporate. I am so upset.
Purchased furniture for the first time from Ashley Furniture and will never do it again. Sales experience was great. Ordered my furniture for delivery since I was told the soonest I could pick up my furniture was the day before the delivery date. I ordered on 7/12 and all the furniture was scheduled to be delivered 8/6. I received the text and email a few days prior to confirm delivery between 2:30 - 5:30. I get a call at 9 AM the day of from the driver saying they were on their way. Luckily I was able to pull something together to have someone let them in. I get home and not all of my order was delivered. I had to call Ashley to find out what happened and they said that stuff was back ordered and that it would take 2 additional deliveries to get the rest of my furniture the fastest so I had to ask when that was going to be since this was news to me. Second delivery was scheduled for 8/14 I got the confirmation email and text just as before and it got delivered with no real issue. The third delivery was scheduled for 8/20. Got the confirmation email and text just like before that the delivery would be between 10:45-1:45. I got the confirmation text the day of that they were 30 minutes away. They never showed! I called the store at 4:45 after waiting with no word from anyone. They said it was not supposed to be delivered today but the 29th. How is this okay? I have purchased furniture from many other places and never had this kind of experience. I work in customer service and I know how things can go awry but this is absolutely ridiculous!
Very relaxed non pushy shopping experience. It was not as expected, actually had fun.
Fantastic service, friendly personable staff. Incredible selection.
This place is a joke. Customer service is terrible. Then when we wanted to cancel our order they want us to pay $1300. Dont shop here!
We just purchased a new mattress and box spring and our salesperson Kenneth Ladue was very knowledgeable and helpful.
Ken helped us so much on choosing out new furniture for our home. He made it so easy to say yes! We loved our experience and will return!
Customer service was great they were very helpful and straightforward !
Buyers beware In May I purchased a table, four chairs and bedroom furniture set from the Green Mt location. In the beginning, they rescheduled it twice due to the fact that the items where not available and to have a mass delivery of all items at the same time. Despite scheduling for a time that ALL items would be delivered, when the day of the delivery arrived, it was only partial. The delivery date was rescheduled again. The next delivery date the delivery team came 30 minutes early and refused to wait more than the 30 min waiting period. I missed the delivery team by 15 minutes. The delivery person actually hung up on me. To make matters worse...Even though all items were already on the truck they refused to come back at the end of the day. I expressed my frustration since I would be out of town for another 3 weeks and would not be able to reschedule anytime soon. Again the scheduling and delivery team refused. It was scheduled for a month later. At this point it has been 3 MONTHS since I originally purchased the furniture. Today I was called by the scheduling team to learn that my kitchen table was damaged and will not be part of the delivery. I can only assume it was damaged during the loading and unloading of the table during the last botched delivery. OR during the 4 week wait to reschedule the delivery. Regardless, that was a WHOLE MONTH to identify and reorder the damaged table before my delivery date. Now, I will receive my second partial shipment and my 5th delivery rescheduling. I have no idea when my table will get here or be delivered...but I have been without a table all this time. When I spoke to the corporate office they pointed out to me that I signed paperwork stating there would be delays. That does NOT cover improper scheduling, incomplete shipments, or damaged furniture. Needless to say, I am very irate with the whole process and there has been little interest with any of the individuals I have spoken to to correct the problem. When I have asked to speak with a manager, they are “unavailable” or I am placed on hold and then the line suddenly cuts off. I was forced to call back and start the process over. Not only that, but the customer complaint email provided me was wrong….THREE TIMES! I can honestly say that this has been my WORST furniture purchase experience. The Ashley Furniture corporate may feel safe knowing that I signed a notification of delays on furniture deliveries. But the very poor customer service and inability to deliver my furniture in a timely and safe manner tells me that my business (and the business of my friends and colleagues) is not that important to them. I will not be purchasing from Ashley Furniture store again. It is worth the inconvenience of purchasing from another store. I have had furniture delivered from St. Louis for less....ON TIME and UNDAMAGED.
Tommy was the right level of helpful. Not the typical overbearing salesperson at a furniture. Even though their system was down when I went to purchase a couch, the whole team was very polite and professional.
Great experience, patient sales team. Will explain anything that you have questions for. Will even answer questions you havnt thought of. Very knowledge and seem to know the company and product like the back of their hand.
Would be nice if I was able to receive my furniture, and not have to call the store, Gretchen, or Andrea and be told "yes I have you scheduled for delivery" only to have an automated system never call or text confirming either of the two correct dates. Then I personally call the "Guest Team" to have them say "No ma'am I have you down but not a confirmation of your delivery date". Ashley Homestore team you either have me down for a delivery date or you don't. How about you help me and schedule my date I have stated on a 3way call for verification of trust...
Good Customer Service.
The service was excellent and the quality of furniture is exceptional with affordable prices, will shop there again soon.
You have a great selection of quality furniture to choose from. I received great customer service from Heidi when I purchased my bedroom set. She was very friendly and answered all my questions. She was very patient and made the experience enjoyable.
They have so many things to choose from!
I would like to give Tommy at the Shilo Ashley store a definite 5 stars. He was very friendly and helpful. He gave us the upmost attention and would recommend if your in the market for furniture see him. Overall exceptional service.
Boyd helped us the two days we visited Ashley. We have pets and he helped us find the perfect material that will last with our pets. We went home and thought about it, found the set we wanted and visited back the next day. Our sofa and oversized chair weren’t available online, making it difficult to order. Boyd and the manager were very helpful in getting the set we wanted and price matched with the online prices. They were very helpful and kind through our whole experience!!
Marion was very helpful.. I was able to tell him what I wanted and he led me right to it! Awesome Experience!
Terrible experience. The salesperson sold us a temperpedic bed that wasn't compatible with the bedroom set we purchased. Then I waited for a callback, day after day, having to call the store each day only to be told that they were waiting on a decision from corporate. For what?? They then stated the bed we needed wasn't in stock until July 17 but reassured me that they'd work to get it through faster. They then scheduled us for July 3. Today, July 1, I called to confirm the delivery time and was told nothing was on the schedule and that the bed wasn't available until July 21. They "aren't sure what happened." Throughout this process I've called and dealt with several representatives and the customer experience manager that told me the store manager doesn't deal with these types of issues. No one takes ownership or accountability, it's sad. We finally got through the store manager who surprisingly was unable to do a thing to help us. We then stated we'd be returning the furniture, since Ken stated we had a 30 day window to return everything. Just like he sold us a bed that doesn't fit the set we ordered, that too is incorrect according to the manager. So we've recieved half of what we ordered, are paying for all items, and no one at the store is willing to do anything to help us or even give us a legitimate explanation of what has happened. The professionalism is a joke. Hopefully the corporate office can provide some assistance but I would not recommend this store and will not return.
We had a wonderful experience here! We came in to shop around a week before making the decision. Joie helped us both times and was not pushy for us to buy. She was very knowledgeable of all the products and answered all of our questions. We just completed our purchase and couldnt be happier with the products and our experience here!
We went to look for two twin beds and they have some very cute and functional ones with drawers underneath, etc.
Thanks so much for a helpful sales person Heidi was wonderful
In my recent experience at the Ashley furniture store in Shilo the salesperson and the manager worked diligently with my wife and I to assure we got the furniture we wanted, at a price we could afford,the day of delivery the delivery men started bringing in our new furniture and my wife noticed the sectional set was different from the one we ordered, as the chase coming off the coach was on the wrong side of the couch, after calling the store and discussing the mistake with the manager who agreed to correct the oversight ordering another section with the correction , the delivery men not wanting us to not have furniture in our livingroom told us to let him set up the whole set and see if we wanted to keep the set , after setting up the whole set my wife and I decided to keep the set that was delivered, had he not brung in the entire set an placed it in our home we would have been sending back the original sectional and wait who knows how long for a replacement thanks guy's you were awesome and we are so pleased with the decision you made to show us how this sectional would enhance our livingroom and give us options we weren't expecting. Thanks to Jinky and the Shilo store manager for your determination to please.
Delivery was wrong. All bedroom set was purchased thru the store. Spoke the the “expert with physician coat” multiple times about the correct frame for expensive tempurpedic bed. He reassured me after 3 times and had to wait another 1 week for frame so couldn’t even use bed. He also said they would haul away old bed and they don’t do that.
Scheduled delivery of dining room table and chairs for Jun 19. Text and phone call on Jun 17 confirming delivery. Phone call on Jun 18 saying table not available and reschedule on Jun 21. Let’s get our **** together, Ashley. Will be calling store and complaining today, just FYI.
We were greeted by the salesman and left alone to do our shopping! He checked in on us periodically and was right there whenever we had questions without hovering. Great buying experience.
Salespeople greeted us but then let us roam the store with very little interruptions. When we needed help they were quick to help without being pushy. We had a great experience.
Salesman Ashley Sledge was great!
Great experience. The sales staff was very friendly and not pushy. I would definitely buy from this store again.
Great experience! The store manager Chasity was great to work with. She understood my needs and was very professional and attentive. This kind of customer service is very refreshing. Thank you very much for being patient with us and helping us find the perfect combination of couches for our living room.
Standard
Robin the sleep expert was the most informative salesperson I've ever worked with. We told her what we were looking for and she was able to take us right too the perfect furniture for us.
I wish I were able to give 0 stars and be able to leave a comment. If service is the key for you as a buyer then beware at Ashley. We had well over about $6000 worth of furniture we were going to purchase and like most people I am sure asked about a discount or military discount or free delivery or discount on the warranty insurance. When we asked, the very rude manager basically shot us down and afterwards pretty much avoided us the entire rest of the time. Afterwards, we were talking to the sales rep about financing and we were interested in financing a year as we were making some big purchases. Then, we were told that if we finance longer than 6 months that we have to pay for their overpriced warranty insurance, which makes no sense at all. We decided that we would drop about 3000 of furniture and look elsewhere and just keep the 3 items that we couldn't find anywhere else that we wanted only because we already had matching items owned. The sales rep put it all on paper then told us delivery day is the following Friday. No more than 10 seconds later walking to the counter, the behind the desk lady tells us that deliver is the Tuesday after that Friday. We turn to the sales rep and asked what happened because we had an earlier date to which we were told that the system must have changed in the 10 sec walk and we here the manager from before snarly state, that's just the way it is. So basically, we were not treated very friendly, and after asking for a discount on the bulk, discount on the overpriced warranty, or even just free shipping, we seemed to have been marked after and had to listen about how the managers predecessors all lost their jobs for giving discounts or free delivery. Basically, the customer service is horrible at this store and really with Ashley in general it seems because we had some shotty service from the south county location also. We decided that the rest of anything that we need will go to local owned Carol House, who gave us a discount based on our bulk, didn't force us to buy their insurance when financing, sold their insurance warranty at a flat rate for our order at a much lower cost, and does free delivery. The service we received from the rep at Carol House was excellent and Ashley was the exact opposite. I will likely never return to Ashley and just stay local owned because it seems they know how to treat customers. Our items came for delivery today, out of the 6 items that we ordered, 1 is backordered to who knows when, 3 are damaged and we will not accept, and only 2 can be deemed delivered. This is absolutely pathetic.
Great customer service, sale flyer had multiple errors which made purchasing mislead. They did hold true to statement on flyer. Over all great experience.
Jinkyrose was fantastic about explaining all the options I had and showing me different items based on what I told her.
Decent quality furniture but kinda pricey.
I had a great experience in today .Ofallon illinois Ashley store Thank you Heidi for your help and the kind words I needed to finish out my day .
Our experience with Heidi and the boy training with her was phenomenal!!! She helped us get just what we wanted & matched pricing. Lovely overall experience.
BEWARE! They sell protection plans they do not honor. Purchased furniture and a protection plan. When trying to have the couch repaired was told that my protection plan was not valid by the company that services it. When contacting the store, was informed that the sales team 'made a mistake' when selling the protection plan after the original sales date (yet still before delivery). They want to simply refund the protection plan. If I never had a need for the protection plan, I wouldn't have known I'd been hustled for a $300 plan they never intended to honor.
Ashley should offer free shipping on purchases over $4000...most other stores do. Will consider for next purchase . Jolie offered excellent service and was very professional!
It was a great store. They was very good with the knowledge of everyhing. Boyd Watson was my sales rep and he took his time and walked me and my wife around the store maybe 10 times until we found what we was looking for.
Sales person Phil was absolutely amazing! Let us look around at our own pace and when ready, took care of us quickly and treated us extremely well! Sales staff as well was very accommodating and got us taken care of with payment and delivery date. Can't wait to get our new kitchen table set!
Overall good experience, even though their systems was updating. Everyone was nice and helpful.
Stopped in to look at new Sofa and love seat. Boyd made the experience effortless...
Gorgeous furniture, but manager was very rude and disrespectful when we had the audacity to ask for a discount, even a military discount. We had much better luck elsewhere.
Lovely staff! Everyone was so nice and easy to work with!
Staff is so friendly and respectful. Got the best deal arou d on my sofa. LOVE IT!!
Decent prices and good customer service. Shipping was a bummer finding out it would take a month, but other than that the experience was great.
Very professional. Price matched with their website saving about $300 on all the merchandise we wanted.
I went to Ashley to purchase a power reclining sofa I was sent the wrong item. Maria was helping me with the process she was rude and was easily frustrated at times she seemed unknowledgeable about the transaction and pricing info. I had to show her how to navigate through the online website. Even after speaking to corporate they refused to help me with the error made by their employee. This is the worse furniture store. You get what you pay for.
Phil was a huge help! Everyone is always so helpful and friendly at Ashley HomeStore in Shiloh!
Friendly, genuine and patient.
My salesperson was Brant and he made it a smooth and easy transaction. There was some wait time but he made it go quicker by engaging in some genuine conversation. He didn’t make me feel like an old woman not worth talking to. He treated me like a person of value. And for me losing my husband 5 months ago and going through both my girls moving out at the same time, this small gesture made my day a little more bearable. Thank you.
Ashley stores a great place to shop great place to bring friends and family the management and the workforce there a very nice and respectful to me and my family I would recommend this place to all my families and friends.
Service is horrible, didn’t deliver on correct date, not recommended. Better quality furniture can be found elsewhere for better prices as well. Don't waste your money.
Today I received the wrong couch and a damaged table, BUT Anna (from Shiloh location) has gone above and beyond to make everything right. She is attentive, polite and sympathetic to customers. A breath of fresh air in a not so good situation.
Joie was as great! Very knowledgeable of product and great customer service. Will recommend others to visit Ashley furniture and see Joie.
Didn’t have what we were looking for on show room floor ( but had on website ) . Tried comparing show room items to what we saw and wanted online ( it’s like this but firmer ) , well then it’s not like this . Also pushed hard to finance after we told them we were not financing and paying cash . Also said we could order the piece we saw online and if we didn’t like we could get store credit . I want my money back not store credit . Overall disappointed as we have purchased from there prior and had a good experience. Ended up finding another couch that looked like the one we wanted at another locally owned store at a better price .
Very friendly. Easy to work with
I bought a dining room set and buffet table from Ashley a week before thanksgiving, was told it would come in in five days. Five days goes by.. and I am told they do not have the buffet table, and are short one chair for the set. So I went and picked up the table and 5/6 chairs from the warehouse in south county. Was told the rest would be in the next week. Then was told it would be another month. Then I get a call that it will be another month or so. Then I get a call to schedule delivery.. finally.. so we schedule it. I say thanks. I get a call back 15min later saying that there was some problem and they actually DO NOT have it in stock. Still. So I am kind of laughing it off at this point... even though I have now had to endure probably 10 phone calls/emails at this point.. and then this morning 2/20/2019.. I get an email saying they were reaching out, and "please call us to discuss any issues with your order" .. so I do, and after being on hold for 15minutes they tell me that it will be another month, citing manufacturers delays. That was the final straw. At least when they called for all the other delays they had the courtesy to call me.. not ask me to call them and put me on hold for 15min. So i told them to F off, and they are refunding me for the buffet table.. but even with that I am annoyed because now I'm stuck with a dining room table with no matching buffet. Absolute nightmare, joke of a company. And all the time they have been very unapologetic. I actually lost my temper and cursed at the lady today, even though I know it was not the poor girls fault on the phone. Tia, if you are reading this .. my apologies. I kept very polite and calm up until today. Anyway.. rant over. Go literally anywhere else other than Ashley. I just finally got a big kid house, and bought stuff from three different stores around STL, furnishing the whole house, and Ashley was the only one that was problematic.
Phil was good. No pressure and very informative.
Store has good selection of merchandise and helpful staff. Our salesperson struck the right balance between being helpful and knowing when to leave us alone to make our choice.
Friendly people. Clean store.
We have a 10 year warranty on the mattress we bought from Ashley furniture. I’ve been trying since OCTOBER to get someone to come inspect our mattress so they can deem it unrepairable. I have been told multiple times they are going to send someone out and I will receive a call to schedule the appointment. Tuesday they were suppose to show up and no one called or showed. Now it is Friday and I’m being told AGAIN someone will call me and reschedule. I am really tired of getting the run around and having to deal with this hassle when it is their responsibility to replace this because of the warranty in place! Go elsewhere, where they actually care about their customers and the warranties they place on their products. I will never shop here again!
Had a great experience with Ashley HomeStore at Green Mt Crossing. We worked with Brant and Devin and they were phenomenal. They are both very educated and will do anything they can to find what the best is for you. Highly Reccomend Brant or Devin.
Joie did a phenomenal job! She never pressured us into anything we weren't comfortable with and when we FINALLY made a decision (it took a few hours) she sat down with us and explained all the financing options and got us a GREAT deal! She made sure we were good with everything throughout the entire process. Highly recommend Ashley Furniture and Joie as a saleswoman!
Boyd was our salesman and he was super helpful in making sure we had what we wanted.
We had a great experience today and are anxious to receive our recliners!
Had a great experience at this store. Helpful and friendly staff.
This review was written with many dates: 01/30/2019 FINAL UPDATE: The bed I ordered on November 15th, 2018 finally arrived, though after the date promised (01/23/19) I still had to make contact with the local store to find out status. The bed was delivered on the 26th and the poor delivery men were not even informed that the side rails had been delivered back in November; this is par for the course as far as Ashley is concerned. The company typically let the delivery people get the brunt of the customer's surprise/anger about non-delivery of items. 12/27/18 * And one week ago an email was sent to the escalation department and no one responded. Tomorrow is the fourth delivery for chairs since purchase.* Original review: I purchased a table, six chairs, a king bed frame (headboard, foot board and side rails, which at the time of purchase were on back order until mid-January; I was good with that) and mattress set on 11/15/2018. I was told I could have table and chairs and mattress delivered on 11/24. On 11/23 was called by Ashley's Guest Relations Team (GRT) telling me that the table could not be delivered as it was on back order. I told them to just deliver the bed and hold the chairs until the table was available. On 11/24, the mattress and box springs were delivered as well as two chairs. After delivery I noticed that one chair had a shorter leg. On 11/26 I went into the store to find out what happened to my merchandise and ask when I could expect to see the table and chairs, also that I needed them to bring five chairs and take the defective chair, Maria and Nicole took notes and “spoke to a manager” and promised I would be called. And I was a day later and a delivery date for the table and chairs was set for 11/30. I have an email from GRT as well telling me I was getting the table and chairs. On 11/30 a delivery truck brought a table, no chairs and the bed rails. The chairs were not available from manufacturer. Since that time I’ve spoken (more then a few times) to Tyra at the local store, Andretta at GRT (12/1) and now Sharon in the escalation department and have received totally contradictory statements about when the chairs would be available (the chairs are in STL but can’t be delivered until 12/12, the chairs are in Memphis but can be delivered 12/6, the chairs aren’t available at all until after 12/25) So now supposedly one department is trying to see how soon they can get the chairs on a delivery truck and another is contacting the manufacturer to see when they might be ready; which took me to the Better Business Bureau. Ashley’s escalation dept says “all furniture is sold at manufacture’s availability” but I was only told that bed was on back order, why would I buy something that I had no idea when it would be available. Neither the salesperson, Nicole, nor the manager, Brandon, or the customer service clerk, Maria, who checked me out told me this. Ashley Furniture told me and BBB that I would have my chairs on 12/19/2018. On 12/17/2018 the GRT called to say the chairs were on “Manufacturer’s Delay”, shortly after that call I received an email from Ashley about a delivery window on 12/19/2018. At this point I call Ashley’s escalation and leave a voicemail, I try to call the store but the recording only tells me what their hours are; I send an email to the escalation department. I wait for Wednesday to see what will happen (no one returns my call or responds to me email). My calendar notes the date as “Chair Delivery Fantasy”, today (December 19) one chair was brought to my house to replace the defective chair (the defective chair that was delivered 11/24/18). One chair only. I call Tyra at Ashley, after nearly 15 minutes on hold I express my frustration, with the process, with the delays, the misinformation. Tyra tells me that she can schedule a delivery of 4 chairs on December 28th. Why am I writing this before I have all my order? To use as a place holder, to warn others, to vent. This review will be continued. (Lonely table, defective chair)
Ashley’s is always personable and always gives us great deals!! Love our show guy, Stacey! He’s so nice!!
Friendly and helpful staff. Our salesperson Stacey was awesome. He was very helpful, patient, and understanding. He didn't make us feel obligated or rushed to buy anything. We were able to walk the entire showroom to view everything before we made our final purchase.
Latoya, our sales person, provided excellent service. She made the buying experience pleasant, enjoyable and quick! Ashley Provides a great product at a reasonable price.
As always, my most recent experience at AHS was wonderful. Joie (furniture floor) was amazingly helpful and Robin (mattress floor) was also incredibly helpful and very knowledgeable. I can’t wait for my new items to arrive—I know I’ll get the best sleep ever!
Phil got us in and out!
Great customer service provided by Ken Ladue. Will definitely be back!
We went to alot of furniture stores and found the best deals at Ashley.
The people of Ashley Hime Furnishings were amazing. Easy to work with, friendly service and great prices.
Our sales person was extremely friendly and helpful. She made sure all our needs were met.
Just had a very enjoyable experience at this Ashley Furniture store! I walked in and was promptly greeted by Phil. Not only was Phil very helpful, he was respectful too! He inquired as to whether there was anything in particular I was looking for and presented some options to me. Additionally, he allowed me to browse the store without feeling rushed which I greatly appreciated! I was there with the intent of purchasing products from their store (which I did) but could have just as easily walked away had I felt rushed to make a decision. So a big shout out to Phil! Thank you Sir!
Great experience Jinky was helpful and friendly. Definitely recommend the store and her.
The place is nice. My first visit wasn't all that but second visit was extrodinary. Lol wait until you meet the manager he's one of the best guys you'll ever meet and one great salesman. If you don't go there for the furniture i suggest you meet the manager great guy.
I wouldn't even give this one star rating but in order to leave a review, I needed to. I'm mad because i ordered a three peice sectional to get delivered this morning and only one peice came. On top of that we waited on hold for what seemed like forever only for them to tell us they forgot to put the rest of it on the truck. Maybe I wouldn't be so upset had they just gone back and gotten the rest but because I "accepted" the delivery, they won't give me the rest of it for another week.
Latoya was helpful, and the buying experience was quick and easy!
Friendly staff will help you find what you’re looking for. This store will price-match the Ashley website. Overall good experience at this location.
Great store. I had no issues
Had a great experience. Nichole was my sales lady. She was direct, seemed very attentive. Asked exactly what I wanted. Didn't try to sell me on other products that I didn't want. Over all I love my experience, and I'm not one who likes to deal with salespeople.
Salesperson that assisted me was fabulous! He was courteous, patient and kind.
The salesperson LaToya was informative & helpful. I’ve already recommended her to someone else.
Nice store friendly staff very easy experience! I will be coming back to make future purchases!
My visit to Ashley Homestore was great . My shopping experience was wonderful. The salesperson was very professional. All expectations were met from the employees to the prices. I recommend shopping at Ashley's Homestore.
Walked in find the table that I've been looking for on clearance had a salesperson from right over headed all done within a 1/2 hour bringing my table and chairs home next week
Horrible. Ordered furniture and they delivered the wrong furniture twice. Never ever shop Ashley's AGAIN.
Couldn’t have had a better experience. I was greeted at the door immediately, but was free to do my own thing without anyone pressuring me. When I found one I was interested in, all my questions were easily answered. Being a first time couch buyer I wasn’t sure what I was doing but they made it very easy and comfortable! Will gladly return in the future for my furniture needs.
The deals were alright, but they did not have very many unique items.
Friendly helpful staff. Great selection at reasonable prices. Will shop here again and recommend it to friends and family. Shilo Illinois store.
Great customer service! Phil provided the information and allowed time to discuss and think through my options. Checkout was simple and easy! Definitely will shop there again.
Great customer service! Stacey helped us out, told him what we were looking for, showed us exactly what we were looking for. Just got delivered and I couldn’t be more happy!
Very helpful in all the assistance of choosing the right furniture
Overall a good experience.
My experience today was great st Ashley's great customer service thanks Maria
Great service and prices!
Robin was great with helping pick out exactly what my daughter wanted as well as through the whole process. Tyra was super nice and professional during the whole checkout process
Phil at the Shiloh location was a pleasure to work with! He went above and beyond to make this experience seamless! He even tolerated my indecisiveness! Way to go Phil. I wish more people provided such great customer service.
I bought from Ashley HomeStore month(s) in advanced and then confirmed delivery and heard your order is CANCELLED??!! I was told in September it would be here October 11th. I even confirmed delivery this Tuesday. I sold our old couch yesterday and now they’re saying that my account is LOCKED and they have to LOCATE the couch.... Just a tad frustrated because I didn’t even get a call about this. At 1:30pm today I called THEM asking where the driver was at and then they informed me..... still no update on why they confirmed delivery DATE AND TIME if they don’t have the couch to deliver...
Great store. Good selection. The salespersons are helpful without being pushy. Always find something I like at this store.
Love the store....service was very good !!!
Today I had a great experience with Joseph at the Shiloh store. My initial visit was with Leonard who was also wonderful. Great selection and customer service!!!
My sales professional Phil was very helpful. I haven’t got my bed and mattress yet but they are very nice and friendly.
Ashley's Home Furniture is totally awesome I loved the interaction that I had with my salesman and also the lady who checked me out just the all over experience was good they explained everything to me and I love the price match the fact that they price match
Me and my wife buy everything from Ashley furniture for years. We went and bought a couch, livingroom chair, big bedroom drescher and bedroom side table. Pluses 3 wooden bar chairs. That day buying these nice things in March 2018 they told us that those bar chairs will be shipping to are house in 2 months because they are on back shipment.. we designed to go ahead and wait for them. So may was here and we got a call saying that they will not have them till last week of September. Yes we decided to wait longer for them.. my wife call them today Sept 15 2018 witch is a week planned to bring them to us and if we didnt call they would of been a no call no show. Ashley told us that they cant have them till the end of October 2018 .its going to be a half a year to get these chairs. There just wooden freaking chairs.
Always a great experience at this location! All staff work together to create an excellent homelike atmosphere ❤. Recommended for everyone. Loved it
New to the area. I walked into the store and I was greeted by one of there nicest and most helpful individuals, Phillip. He gave me his card, asked if I needed any help, established a good rapport with me and another set of customers. I was in the store for a bit and he kept in contact with me to make sure that I was doing okay and to see if I had any questions. While he was busy with a family, I had a question about mattresses so Kenneth stepped in to help me out. He explained the difference in all the mattresses and how each one can help or hinder certain body types. I was also looking for a pillow so he helped me out with that too. Brought out a few selections for me to lay down and try out. Even after the purchase was made, Kenneth and Phillip both maintained contact with me until I left the store. Extremely nice and helpful people. I would strongly recommend visiting this store if you’re in need of a any type of furniture. The selection is amazing and their sales are great. I’ll be going back for sure.
Staff was incredibly friendly and helpful! They were great with suggesting us to look around while we finished a purchase while they had extra sales going on. Everyone was wonderful and Brandon, Maria, and Tyra were great at helping us purchase some furniture and kept us laughing and having a good time during the process. Free chocolate was a nice bonus too.
I have never been one to post reviews. If I could give this store a negative star I would. We purchased over $10,000 worth of furniture on the 19th of August. The day of purchase they asked how soon we needed the furniture. We told them we was not in a complete hurry but would like it sooner than later. Was advised everything was in stock and ready except for 2 items the day of purshasing. All fine and dandy the next day we received a message stating our furniture would be delivered on the 28th of August. Yay! So we called the number provided to confirm delivery. Waited on hold for about 30 min before getting an agent to help. Was advised most of the order was not in stock and stock and delivery was set up for the 13 of Sepetember. I asked when was we going to be notified about this. She asked if anyone has reached out told her not at all. Gave me the list of items that was available and what was not available. Some of the items was available by the end of August and explained what is available we would like ASAP. She said okay we would be getting a call from scheduling to reschedule delivery. A week goes by and haven’t heard from anyone. We go back in the store on the 26th to configure all the mix up and confusion. At this point we are DONE want nothing more todo with the company. Feel like we have been lied to since the first day of purchase. Spoke with the store temporary store manager and he asked if we would give them till Tuesday to figure everything out and make things right. Continued to give us the excuse that Labor Day sales are usually the highest in the year and things can get messy. Well that’s not our problem. If your business gets busy during certain times of the year. Scheduled your staff to accommodate those sales don’t disrespect your customers which pay your bills. We decided to give them the extra time to make things right. Hear comes Tuesday do you think we have heard anything from the store absolutely NOT! Not one person has reached out to us regarding any of the issues we have. Wednesday we go into the store to tell them we are done. We no longer want todo any business with your company. This is not how you do business. The spoke with the same manager as before and told him we would like to cancel our order. He explained to us there are Items we can deliver on the 31st of August the 22nd of September and the two item on back order in October. Told him we would like to cancel everything. We are then told it’s 10% restocking fee. Umm excuse me restocking fee? On items you don’t have in stock? We don’t want to cancel our order you have made this entire shopping experience a complete nightmare. We have zero trust with Ashley furniture and are scared what the future may behold if we continue with the order. After speaking with the temporary store manager and advising us he can’t charge us 10% on something we don’t have they can only charge us for what we put down. Basically $500 down the drain. We are not okay with that. Decided to keep one item the couch so we don’t loose out on our $500. Tell us they can deliver on the 31st which is fine. Call to confirm shipment on the 31st tell us they can only be here from 8:30-11:30 well that time doesn’t work for us and is told by customer service there’s nothing I can do to change delivery time. So here we are again in another altercation with Ashley. We are DONE! I do not recommend this store to anyone they have absolutely zero concern with the customer only looking to make sales goals! Never been more upset in my life regarding something that should be fun and exciting.
Absolutely fabulous. I didnt feel like I was pushed into buying something. Didnt have some following me around making me feel stalked. I purchased exactly what I wanted.
Brandon and his entire team were amazing!!! So friendly. There when you needed them and gave you space when that was needed as well. Really looking forward to our next visit to finish outfitting our new home!!!!
I've never liked Ashley HomeStore but we are new to area so we didn't know of any place better. We bought an end table for a few hundred dollars. A salesman with bloodshot eyes told us we could pick up our table close by...Well we had to drive nearly a hour to South County to pick it up..anddd the table was damaged. The damage was minor and it was packaged so we couldn't see the table until we got home so we decided not to take further action with it...but I'm definitely less likely to go back to Ashley's as a result. The whole buying process just felt overly complicated. I think they need to revise their shipping policy too. Most places reward big purchases with free complimentary shipping.
Store manager Angelo, and salesperson Jinky Rose, are very friendly, knowledgeable and fun. They made us feel very comfortable and confident in the purchase we made. They were accommodating and all around delightful to do business with. The experience my husband and I had today, was by far the most fun furniture shopping we’ve ever done. We would absolutely recommend this store in Shilo, Illinois, and most definitely recommend these 2 kind, caring employees of Ashley Home Furniture. 👍🏻👏🏻💯
Friendly service and great prices.
I purchased a Leather Sofa set on 12/22/17. The delivery was set was set for 1/20/18. I went in on 1/13/18 to cancel my order. They have a 10% cancellation fee for canceled orders. I asked if I can get a store credit for the cancellation fee amount. The lady processing my return initially told me yes but when she went to confirm with the manager he said no. So, I'm just out of my money for something that I never received. I did not have any customizations on my order. I don't think that policy is fair. I've shopped & purchased multiple pieces from this store. I will never shop there again.
Great service, honored prices from a quote/estimate, months old AND gave me discounts based on the sale at the time I received with the quote. I shopped here for work and really liked their service and the quality of the products, I would shop here again for both personal and work.
One of the best experiences I've ever had as far as customer service goes. Even though were incredibly busy at the time they still made sure that I was well taken care of and didnt feel ignored at all. They worked with me way more than I could have imagined . The staff was incredibly friendly and I couldn't thank Kenneth, Boyd and Jinky enough. Wonderful store, I dont plan on shopping for furniture anywhere else any time soon.
There were alot of sales persons around to help you out. They were having a sale & decided to check it out. Willing to work with you & offer suggestions. Do ask for military discounts as that is not something that is brought up.
The people I encountered during my transaction with Ashley were top notch! Phil was our sales professional who was very helpful, honest and most important- not pushy. We will be back!!
Nice furniture, I gave it 4 stars because it took 25 minutes to get any help. Two sales associates walked by me and didn't say anything. However, I fell in love with one of their beds and I really wanted it, so I stayed to see if someone would save this sale. Someone did, and her name is Lora. She helped me get everything that I needed with great customer service. Overall, I'm very happy with my purchase.
Check your stuff before picking it up. I was only worried about it being damaged and it didn’t look like it was so no issue. However when we set it up we noticed that something was off. They installed the headboard incorrectly!! The cast iron portion should be on top and no, the headboard is not upside down if you look at the side rail mounts. The warehouse guys will insist that you can being it back with no issues but that’s a huge inconvenience to take this back to their warehouse! I am going to have to redo this headboard the correct way! It should have just came disassembled because clearly they aren’t able to put things together at their warehouse!!
Jinky helped us out and made the process quick and easy. Edit: Everything from the point that I left the store has been terrible. No follow up from anyone and that's not the bad part. The first attempt to deliver my couch they brought the wrong set up. This happens so I wasn't really that upset about the couch. The issue with that attempt was the delivery drivers. One of them decided to tell my wife about how he was shot recently and the two of the drivers were having a conversation in my living room in front of my kids about getting F'd up at a party later that night. When I called the store the next morning they acted like it was normal. No apology and they told me they have gotten several calls like this but nothing changes when they tell them about it. We had a second delivery scheduled for a table on July 6th. I confirmed this delivery in two separate places on Tuesday July 3rd. On Wednesday July 5th I get a call asking when I would like to schedule my table delivery. I tell them I confirmed it for the 6th and they say that someone on their side cancelled it. They say they are going to look into it and call me back. After 6 hours and no call back I call them. They tell me the delivery still shows my order on the route and that I should still get it the next day. I track my order the morning of and it shows it's due between 11 and 2. At 11:30 I check again and it shows they closed my delivery and moved on to the next stop. All with no phone call to let me know. I call them and their solution for their mistake was to schedule a new delivery time for a week later. So it's now my responsibility to make arrangements for their mistake. When I call and speak to the store manager she just asks what date they offered and said maybe they could get it one day sooner. She didn't apologize until I mentioned how no one had apologized for anything yet. This company consistently screwed things up and then acted like it's everyday business for it to happen. I will not purchase from Ashely furniture in the future. They get their money and don't care about their customers or following through with their end of the agreement.
Great sale, great experience all around!
I has a very pleasant experience today at Ashley HomeStore! The staff was very friendly. I was assisted by Tyler, who was very friendly, knowledgeable about the store products, and took time to answer my all questions. This store is a little bit out of my way, but it was worth the drive. This is good quality furniture and prices are great! I would definitely recommend this store to anyone shopping for home furniture and decor.
Horrible customer service, order a bedroom set took 5 months to get it and i still don’t have everything i order. They gave my half of a box spring and wants me to rebuy the other half. I’m never ordering from here again.
90% of the furniture in our home is Ashley Furniture. After this last sale I will NEVER buy from Ashley's again. I have been battling to get undamaged furniture for MONTHS. When our furniture was delivered EVERYTHING but our bed frame was delivered with damage. The delivery team badgered me to keep it as they did not want to have to haul it back down to the truck. The promised me a tech would come out that Tuesday to fix it. Tuesday came an no tech showed up. That is when I found out I was out of luck since I stupidly did not refuse the items. The items were on backorder and then were set to be delivered again. The drives showed up explaining that the marked all over their sheet the damages on the new furniture so they did not get in trouble. Why would you even attempt to send damaged furniture to replace damaged furniture. I have spoken with the store and GRT multiple times and the store is basically maxed out and cannot do anything. At this point I just wish I never bought the furniture but no one can do anything. I was told the 3rd delivery attempt would be this Saturday only to be informed one piece went out of stock and it was pushed without telling me. I have wasted many weekends waiting on damaged furniture and this experience has been the worst. We just had an exchange on our dining set too and it was the same finish as the bedroom set and went through 3-4 deliveries before we gave up and just accepted the damage furniture as this was normal for this furniture.
Jinky was so helpful!!
Totally disappointed in this store and service. My 4500$ purchase was delivered without half of the things needed to assemble my two beds. I was told by the sales person everything was in stock and would be delivered and assembled. When the truck arrived they notified me then that the mattress and foot board was on back order. Had I known that I would never have bough the products. I refused delivery and sent it back. Now Ashley wants to charge me a 10% restocking fee. Horrible business practices!
Ken, Tyler, and Stacey were awesome! No pressure sales, good quality furniture, and very knowledgeable. Great experience furnishing my new home!
The salesperson name Arc was the most courteous. Friendly, nicest person I’ve work with in a while. Kudos to him!
Amazing! Love this store and the people that work here.
Our salesman was Tyler. He was very nice and down to earth. He made our shopping experience pleasant. I highly recommend Ashley furniture.
Furniture sets are very well displayed. The sales transaction was very quick and easy. Thank you Ashley Furniture for your great customer service!
Had a great experience at Ashley. Great customer service. Had exactly what we were looking for. Highly recommend it!
I will never, ever do business with this company again. We were told we would receive our furniture 2-5 weeks after purchase date. We are now going on 4 MONTHS!! We have called seeking answers, speaking to every single manager. They ALL put the blame on manufacturing or their warehouse. I asked for their number to the warehouse, and no one seemed to know it. So, needless to say. I highly recommend going somewhere else. They lie and are very deceiving. 1 star for it being nice furniture, but customer service is an absolute bust! I hope they can get their act together and make the company a little better. Shame on you Ashley's Furniture!
To home it may concern I had such wonderful wonderful services while I was into the store today.From the time I entered the store until I was leaving,such an enjoyment to be waited on by the salesman not trying to rush u being patient smiling,acting like he enjoyed waiting on you.answering all your questions as well,also making sure has flyers with all the information available.It was truly such an joy,even the lady waiting upon you to pay for your purchase even counting all you change back to you such an joy
This store had a wide selection of furniture. We were looking for living room furniture and found the perfect set! We also bought an adjustable base for our bed. The salesmen were extremely friendly and knowledgeable. We will definitely shop here again. Update: Had to drop to 4 stars. Just HAD to look online at our purchase. The couch and love seat were on sale for a lot less than we paid but only in the other color. The two rocker recliners were and still are $200 less than we paid in the store. So, if you find something you like at the store, check online before buying!!
Ashley in Shiloh has very good customer service. I would recommend to shop there.
Ari Daved was a great sales rep. Friendly, patient and helpful, but never pushy
Lora was excellent salesperson. Great deal. High quality furniture. Would highly recommend Ashley HomeStore.
Worst experience ever. Our sales person was an order taker, not a sales person. Poor communication throughout. Was told April 10th for delivery then when it was delayed until the end of June, nobody told us. We had to initiate contact each week for updates and finally canceled the order. Went to Ketttle River and had a wonderful experience. Was informed the next day about a timeframe as promised and even got a thank you card 2 days later. Much more professional than Ashley. I would not recommend shopping with Ashley.
I will say - this was the worst experience, the worst customer service of any business I have ever done business with. I would not recommend nor will I ever purchase from any location of Ashley furniture. The sales person promised delivery in two weeks and we are now waiting on three months and still have not received our items. Everyone you speak with can not give any information and blame it on the manufacturer. As a business owner and saving the reputation something would be done. Totally disappointed and dissatisfied with our experience. Very very poor customer service. Not worth one star
Friendly staff and great sales! Definitely will be coming back!
Phillip was great! And he always has a great smile! Nice they honor on line adds.
Everything was top notch for me on my visit from showing me the different selections of furniture I was looking for to getting me the best deal possible for my money to setting up and delivery date. Excellent customer service
I can’t thank Denise and everyone who helped me out at Ashely’s . I had just returned from deployment; and with my schedule the last thing I wanted to do was shop for furniture . Denise was so caring and genuinely took the time to show me furniture to suit my needs and wants,while also making my time there comfortable / entertaining. Thank you so much to the team at Shiloh! I’m so excited to get my stuff! You guys are he definition of good customer service from beginning to end . (I will be returning 😇)
Never again will I buy another piece of furniture from Ashley. When my initial delivery was made the delivery drivers damaged my furniture. I also purchased a 5 year warranty that I was told was a no questions asked warranty. Come to find out there are many hoops to jump through to try to use this warranty. The warranty company will come up with every excuse under the sun to not have to pay a claim. Now I'm out a sofa and the $250 I paid for this "No questions asked warranty". I also spoke with numerous employees from Ashley who basically told me to go pound salt. What a reputable company come to find out!! I wouldn't give a star if I didn't have to.
Our recent sales experience with Boyd in the Shiloh, Illinois store was a pleasant one. He was professional and very knowledgeable on the details of the items in the store. We purchased a bedroom set that we like very much. Even the manager was kind enough to give us a significant military discount which was very much appreciated. On the day of delivery, the three movers were equally professional, courteous, and very helpful. We've been shopping at Ashley Furniture for years whenever the need has risen and will continue to do so. Beautiful furniture from a great company.
Selection was ok. Kind of pricey. Salespeople weren't as pushy as a lot of other stores I've been to.
Was just window shopping, the sales clerk was pleasant introduce himself told me layout of store and said any questions he would be more then happy to answer them. My type of sales person not breathing down my neck.
The recent purchase of our sofa, loveseat, and recliner was our 5th substantial purchase from the Ashley HomeStore in Shiloh, Illinois, and IF the time comes that we need to replace something else, we will absolutely go back there. When I first began shopping for these items, I was greeted by Matthew (who was actually working his last day at Ashley before stepping up to a new job at Commerce Bank). He was upfront and honest with me about that, and I told him that I was just beginning to look because I was considering selling my sectional - which was purchased at Ashley a number of years ago. He asked a few questions about what I was looking for, showed me a couple of things and let me browse, checking back with me as I circled around a second time. By the way, this is one of the things I like about Ashley, I don't feel pressured or hovered over. Several weeks went by before I returned to the store, ready to get serious about buying. This time I was greeted by Steven. He was polite, helpful, and when I found the collection I was most interested in, we sat down to chat about exactly which pieces I would want and how we used our living room. He did an awesome job explaining the differences in cushion construction, since that was something I was questioning. I originally was thinking of a couch and 2 recliners, but my husband didn't think he'd use a recliner that much, so we went with a loveseat and 1 recliner, in addition to the couch. (Now there's a friendly competition to see who gets the recliner!) I finally got my hubby in the store to see the two groupings I had narrowed my selection to, and we made a decision, but were in a bit of a time crunch, so I returned the next day to make our purchase. One thing that bugs me about shopping for furniture is the "in's and out's" of the sale policies. While it may be advertised 35% off, there's always small print and financing options to be considered. It's never a straight 35% off across the board. Steven took the time to figure out the bottom line for me 3 different ways. Yes, it took a few minutes, but the fact that he did the figuring for me and wrote it out so that I could look at the numbers was greatly appreciated. To his benefit, I ended up purchasing an area rug due to the overall savings and that what we picked out was within our budget. Ashley isn't the only option in my "neighborhood", and I did shop around, but I've come back to Ashley each time. They've got a nice selection and have always had something that suits my style and budget.
I came in frustrated about a previous purchase and the manager Korman stood up and made everything right. He made my day and restored my faith in Ashley Furniture for sure!!!!
I had a good experience. The sales associate I had (Stacey) gave me my space to look around and I appreciate that because there wasn't someone pressuring you to buy anything, and I also got what I needed from here which was what I came for. Also, the woman who checked me out was so kind and pleasant. She was so kind and smiley, it got a little scary, Lol/jk. But I would Definitely go back!
We walked in and Jim knew what we wanted and the store had it we were in and out in a matter of minutes.. Once again thanks J. The Watson
I love Ashley Furniture store. Had a wonderful experience in the Shiloh, IL store with my sales rep Ari. I will return🤗
Great experience. Ask for Boyd Watson, he was honest and can tell he has your best interest first. Overall, it was a 5 star experience. My wife and I went to several stores that day and Ashley was by far the best experience. Didn't feel rushed or pushed during our time in the store. It was an awesome experience compared to some other places we visited. We will be back to check out the mattress selection soon.
We had a great experience. Jason helped us go over all the different financing options and got us a great deal.
Great experience with Jinky! She was very helpful & patient with our indecisiveness!!
Everyone was very nice and helpful. Had a few problems but they where right there to make sure that everything worked out for the best.
Not helpful I could care less if you were there or not
Worked with Jinkey, Sarah and Maria at the Shiloh location they were great. I left with what I wanted
Friendly delivered on time
this has the worst furniture store i have visited bought an accent chair 02-1018 has not been delivered they do not know where it is they don,t where it is i was intended to buy a dinning room table and chairs there is no way i will buy it there they want to charge me a cancellation fee of 10% to cancellation fee to cancel order how dare them
Experience at the store level was great. Everyone was very helpful and professional. However, where I have to take away stars is the delivery. When I was called to confirm my order and schedule my time window, all 6 pieces of my sectional said they would be on time and delivered. Then on the day of delivery, only 5 pieces arrived. The left arm piece (the end piece!) was the piece missing and would take about another week to get in. Right now I am sitting on a sectional waiting for the other arm to arrive. Other than that, the delivery team that I had were very polite and fast.
I walked right into Ashley, looking for a new end table for my bedroom and I found the perfect piece, with the right price too!
I was in store at the Shiloh Ill location and loved it! I went in knew what I wanted and Leonard hooked me right up ! I love the bed he understood my needs and delivered. The BEST !!!
Great friendly service by all. The store had EXACTLY what I wanted. Kudos to Ashley’s.
Boyd the salesman and Stacy the manager were great. They were professional and got us to the price we needed. Ashley Shiloh location.
Staff is friendly and very helpful. I worked with Phillip and Jinky who were both awesome to work with. I got the Darcy Sofa Chaise in the Sky color. I was able to schedule a delivery within 5 days but had to extend it due to my schedule. I would recommend anyone to visit the store for themselves if they are looking into purchasing furniture but look online as well because they will price match their online store. Happy shopping 😊
Very good and exceptional experience
Nice people. Watch side conversations when customers around
You get what you pay for. Make sure you double check everything... before the delivery people leave. It's easy to be excited about your new stuff, but look it over with a critical eye. It's your money, don't accept anything that is has delivery flaws.
Ago works there he will help u find everything
Very friendly people. Big college football fans here....
Sales staff went far and beyond to ensure I was satisfied. Would recommend Sales person Dennis S. to everyone!
Came to this store and was greeted immediately. They did not hover and the sales rep was great. Big change from the horrible experience at the west county store who treated me like a second class citizen. Got an amazing deal and am happy with my purchase.
Great experience!
Ari was our salesperson. He was very knowledgeable and pleasant to work with.
Out for a quick sale! First the customer service department it self has some good people working for them I can acknowledge that. Second we were going to only buy a coffee table and end tables but sales person went and asked the manager to talk us into buying an additional TV stand, that he would give us a nice price off of things, well when completing the order he disappeared and not much of a discount was given. Purchased four pieces of furniture, less than 12 hours later my wife finds all the furniture on Amazon (Ashley) same company for almost half the price off each piece. I brought this to the attention of the store, they first stated that they would price match because I stated that I would cancel so they came back thirty minutes later and said they would not price match Amazon so a manager got on the phone mind you again it has been less than twelve hours, and states that he would willing to give me somewhat of a discount, because I didn't need the TV stand any longer he stated that I would have to reimburse them in some way in order to restock that item and adjusting the prices well, I finally said of hearing enough ask if this was a problem then cancel the entire order, they did at a $205 charge for restocking something that they have to restock that ordered on a Sunday and I canceled on a holiday to follow again less than 12 hours later from when I ordered I will sell the furniture that I bought my son as soon as it is paid off. We are never shopping at another Ashley Home Ever! When we pay of out previous order we are canceling our card. I have never been talked to in that manner by a manager of a store where I just spent a large amount of money. I suggest you read everything they hand you. The website that contains their policy does not match what they give you to sign at the store. Bad products!, Bad Sales force!
Ashley warranty is misleading at best. They claim to have a 1yr warranty on the frame of the furniture but I have had my sofa for less than 5 months and the arm of the sofa broke. It broke from just leaning on it. I was told it is not covered under manufacturers warranty. I have to pay for parts and labor to have it fixed. I asked several times for someone to explain to me what is covered under the 1yr frame warranty. I was told that it all depends. If I sit on the couch and it breaks, it all depends on how it happened. Seriously!!! I will never buy from them again. Bottom line is that...You get what you pay for.
DIsappointed in the integrity of the Ashley's customer service department. I ordered dining room chairs the Sunday after Thanksgiving. I was given a delivery date of December 6th but it was change to the 13 because I wanted to pick up the furniture at the warehouse avoiding the delivery charge. I called the store on the 12th to confirm that the chairs were at the warehouse. I was told the chairs were back ordered to the 23rd. I told the representative I needed the chairs by Christmas or I would cancel the order. She assured me that she would see what she could do and call me the next day. No one called. On the 27th, I again called to confirm the chairs were available and I was told they would be available on the 31st. I told the store representative I wish to cancel my order even though there was a 10% charge to me because I cancelled the order not because of the store's inability to find the chairs I had ordered over a month earlier. The next day the store told me my chairs were at the warehouse. I told them I cancelled the order. I give the store 2 stars only because I had purchased furniture from Ashley's before and been satisfied. I doubt I will purchase from them again.
Good stuff, luv the way the sales floor works...they greet you but don't hound you. Great decor.
Extraordinary
My husband and I went to the store to look for a new bedframe with very specific elements necessary. Our sales professional Phillip McLaurin found us a number of beautiful pieces and definitely delivered in what we were looking for that would make us happy. He was extremely informative but at the same time was not pushy about the products, nor did he follow us around everywhere like some salespeople tend to do. He gave us the space we needed so we could privately discuss how we wanted to move forward with the purchase. He was very quick and efficient in getting the paperwork together and even helped reactivate our Ashley credit card instead of having to completely reapply for a new one. To top it all off, Tyra from customer services was a wonderful help and very kind and patient with our needs, even when a small hiccup occurred with our Ashley account. Both Phillip and Tyra were a breath of fresh air compared to the retail experiences we've had in the past.
Awesome store the staff is so helpful and great prices 2
Nice comfort furniture
I had a horrible experience with the manager Jim Mason tonight!! I had purchased $4500 worth of furniture and I canceled the order because of how he treated me! Stacey Pfeuffer was our salesman and he was wonderful but Jim Mason is a horrible manager!!! We purchased a bedroom set on 11/11/17 and we're given a delivery date of 12/21/17. That was just changed and moved to 12/28/17. Then spoke to corporate and they informed me we still wouldn't have everything and 2 items were backordered until the middle of January! When I spoke to JIM MASON about this, he acted like he couldn't care less and didn't want to be bothered. Instead of apologizing and trying to help find a solution to my problem he had the nerve to ask me "Well how do you think we feel? It's not our fault the manufacturer cant get these things right". Horrible customer service and he shouldn't even have a job as a manager ANYWHERE! Again, Stacey was great. He was an amazing salesman and even provided me with his personal cell #. He has been great through this and I feel bad that he now loses our sale.
I will never get furniture from this place again! Moved into a new place and drove 45 min to go pick up our dresser from the warehouse. When we got home and unboxed it we realized there's a hole through one of the drawers and the frame at the bottom of that drawer is completely broken in half. I called customer service the next day and they want us to rent another truck to bring it back to be fixed or pay $150 for them to come get it. Poor customer service. I refuse to spend another dime with this business.
Sales floor was great, its AFTER you make the purchase that it all goes downhill. Products weren't delivered on time, products were damaged, communication was incorrect. VERY disappointed.
Staff was very helpful and friendly. They did not pressure me to buy.
Tyra was very helpful and patient during our visit. I will definitely return to this store!
Collinsville, Il
Met by Ari who was very helpful. Found the furniture we were looking for right away. A great experience. Our appreciation to Ari for his help. Corporate needs to supply sales force with more tools to work with. EX, more computers to simplify sales and avoid marching thru entire to find available unit.
Ken was great! Very patient!
Stacey was super nice and helpful!
Quick helpful service
Ari was very patient, friendly and helpful! Great atmosphere, and awesome staff!
Worked with Matt today he help me find the perfect new head boad at a amazing price. I definitely will be back!!!
I worked with ARI and Cheek at Ashley and enjoyeD my shopoint experience.
Mrs.Shirley and the entire staff are awesome!!!! I will advise everyone to check out Ashley Furniture Store!!
We were greeted by the Ashley staff with a warm welcome.The selection was great & our overall experience was wonderful.Thats why we will forever shop at Ashleys for our furniture.
Salesperson was friendly, techniques from the manager we're a bit high pressure and at the end they didn't care about what I wanted as much as making a sale. Selection is nice, prices are good. Here is the biggest issue: waiting to get the furniture. I had picked out what I wanted and could arrange my own pickup to expedite things, but the items I wanted wouldn't be available for about a month. I needed them ASAP due to my personal circumstance. I even called back in after I left (whomever I spoke with was quite rude) to see if there was anything I could do to make it work. Nope. Will never step foot in this store again. I would recommend Kloss Furniture down the road to anyone reading this. Got what I wanted, cheaper than at Ashley, and it will be at my house tomorrow.
Great experiance!
Always a pleasant experience at Ashley HomeStore in Shiloh!
I was at the Shiloh store had a great customer service with Leonard. He is really good about satisfying the customer.
Service was great.
I had a great experience purchasing my new bedroom furniture. The salesman Steven knew exactly what I wanted and helped me through the easy process.
At the shiloh store and work with Philip, very awesome guy & very help.. He made my experience very fast & easy.. Anyone looking to buy Furniture go to Ashley in shiloh & ask for Phil.. Will be going back to see him.. Thanks Phil
Working with Trey at the Shiloh store he was great and i can't wait to get my furiture!!!!!
Worked with Rob at the Shiloh store hard a great time shopping and he was very helpful. Can't wait to get my furniture.
Enjoyed my experience with Ashley HomeStore in Shiloh, IL...great working with Phil, Tyra, and Cheryl...awesome staff...will definitely be back!!!!
Kennith was my sale person he did a great job. Can't wait to get my new furniture.
Shiloh store helped my niece buy her first adult bedroom set. I so proud thanks Phillip.
Stacey was a very pleasant salesman!! He was very helpful!!! Mu experience has been great and I would definitely recommend a friend!! Cheryl was very helpful as well with referring me to this website to give a rating!!!!! Love love love this place!!!! Det. Boyd (SLMPD)
Great people but really slow to but anything so much paper work and time 3 hrs to pieces of furniture
Made a purchase from the Shiloh, Illinois store yesterday. Thank you Matthew, for all your help. Im sure we will be very happy with our selection.
Kenneth and Matt were awesome with helping us find the perfect couch and area rug!
@Ashley working Jinkee was an absolute blast. I cannot wait for my furniture to be delivered.
Always excellent furniture and service!
Got a full living room set, bed set and mattress for only $85 a month! My wife got everything she wanted and I got the mattress I wanted. Plus the warranty is incredible so you don't have to worry about the furniture. Trey and Leonard were both awesome and hooked us up with the deal we wanted with no downpayment and no interest! I definitely recommend this store!
Great experience for first time buying something new.
Good selection and prices.
Me and my husband visited the Shiloh Store and was greeted by Ashley Sledge whom was very helpful in the purchasing of our new table.
Excellent customer service, with a very good variety of furniture for home and office. The Shiloh staff is awesome.
Great service! Phillip was great.
These people are absolutely horrible and incompetent. We ordered a leather sectional that was the exact same model as the one in the store and after ONE MONTH they finally deliver the WRONG one. How do you get the order wrong when the one we order is right in front of them? To top that off they want us to wait another month to get a replacement. When asked for a refund they say that it will cost US 10% for their mess up. How do these people stay in business with such terrible customer service?
Dennis assisted in every aspect of our visit. Stacey was very helpful in getting a reasonable price to meet our spending goals. I would recommend this specific Ashley furniture store to all looking into buying. Very strong sales respresentative.
Spent the afternoon looking for new living room furniture. Had an amazing experience. Ari Daved was friendly, never pushy and helped us find the perfect mattress after we found our living room set. Military friendly. We will define be back.
My experience here was amazing. Phil helped me furnish my first apartment for an affordable price! I would definitely recommend Ashley's Furniture Homestore to a friend!!
Phil was great! Helped us find what we needed!
Didn't have what we were looking for, we didn't want to order
Kennith at the Shiloh location was very informative and did not overwhelm me with options and numbers! He did not pressure me into anything I was uninterested in and the process was easy!
Had an excellent sales associate to help us today at the Shiloh, IL location named Ken. He was attentive without being overbearing. He was very informative & able to answer our questions. Excellent customer service & great experience. Finally found exactly the living room furniture setup & a child's bedroom set we were looking for!
Hello, my sales person was a guy name Ken and the person who did my paper work was a very nice lady name Cheryl. My experience with the two of them was great. I will refer others.
Prices & service are great! Hard to beat!
Salesperson Denise, helpful with rug matching pillows. Will be back
Had great shopping experience at ashely furniture store i would advise you guys to get in on the get deals
Trey did a great job, very professional salesman. Appreciated the help and left store elated
Great service
Dennis at the Shiloh store was super friendly, helpful and efficient!
Leonard helped me chose my dream sectional. He took his time and had lots of patience and when it came to the financing part he helped me; even though, I though I credit issues! thanks to him not only I got the recliner I wanted but I'm on my way to built back my credit again! and yes he was the nicest person ever!
I was happy with the salesman. However the delivery guys were incompetent. The board to fit my bed didn't fit so he tried to force it by using his feet on my bed and he tore my fabric on the rail. Then he goes on to say it's no big deal because no one will see it! What! No thanks if it gets torn it will be by me! I called Ashley and was told a representative will contact me.. well that hasn't happened! So I emailed corporate and was directed to the store! They only care about the sale and after that it's screw you! Well instead of purchasing the mattress from me I went somewhere else! This was my first and last time with Ashley!
Matt and Stacey were great and made my experience wonderful! Also have me a great deal!
Very helpful sales associate and finance department! Boyd and Sheryl were awesome!
Ashley's rep was very helpful
Me and my mom Elaine Strube were 110% satisfied! Great job to all involved!
Our sales rep Stacey Pfeuffer very knowledgeable,helpful,great customer service. On a scale of 1-10 he exceeded a 10.
was at the ashley store in shiloh and Taylor was the associate helping me and he was amazing and get polite.. very enjoyable place
Excellent service. Phili
Dennis was great! Very attentive and willing to ensure we got exactly what we wanted. Would definitely recommend him to anyone else. Excited to get our new mattress and we already love our dining room table! Thanks.
Js purchased my furniture at Ashleys. Beatrice Suggs!!
At the Shiloh store working with Phillip can't wait to get my sofa!
I brought my second furniture set here. Love the staff and the deals
My family and I stopped in today looking for a recliner.... we were met by Rob Wagner and had a great experience. Rob was very knowledgeable and we found something very quickly. We will definitely come back. Thanks Rob! Dwayne Francisco
Tyra made me do this. Price match internet price. Helpful, not pushy associates.
We recently purchased 3 rooms(Dining Room, Living Room, & Bedroom) of furniture from the Shiloh location. Stacey Pfeuffer was our salesman and he created an outstanding buying experience. We were able to find the quality we wanted for the price range we were looking for. We look forward to years of use of our new furniture and we will definitely be using Ashley Homestore for future purchases. Thank you Stacey and for the excellent expierence and Thank you Jim for helping on the initial day we came in.
At the Ashley Store in Shiloh and worked with Dennis... he was awesome...can't wait for our furniture
At Ashley store in Shiloh workrd with Dennis who great cant wait yo get my furniture.
The entire staff was very helpful and are amazing!
Dennis was a fantastic salesman. The prices were affordable and the service was great.
We bought a bedroom set from Joie at the Shiloh location. She was extremely helpful and professional with helping us select our new new bedroom set. The lady at the back counter (Tyra Garrett ) was also very helpful in explaining our layaway and delivery process. Next time your in the store, come see these ladies.
Had a great experience!!!! Great selection and prices.
Our service was great. My sister and I came in for a bed, and we were in and out quickly. Although the manager was a little weird and pushy, our salesperson Saba was really awesome and not pushy. My sister loves her bed.
Worked with Phillip he did an excellent job and was very efficient
Saba was very helpful with our purchase of living room furniture
Great experience! Very helpful! Found what we were looking for! Have never had an experience at Ashley but the Shiloh store was so wonderful!
Phillip was awesome! He helped us pick the perfect bed for our boys.
Taylor as the best customer service although were in the store for along time, it wasn't bad because Taylor met all of our needs. And now we have a great bedroom set thats going home with us. Thanks Taylor from the Shiloh store
Awesome customer service by Taylor at the Shiloh store.
Great service. Easy to work with.
Stacey was wonderful and so helpful!
Excellent experience with the sales representative Stephen very knowledgeable and check out process and financing was very easy
I agree with many of the reviews the sales staff is extremely helpful and provides excellent customer service. Unfortunately that is were the good experience ends. We have bought many things in the past from Ashley and each time the Customer Care center is a nightmare. In the past we have just given up and fixed it ourselves. In October 2016 we purchased a dining room set. Upon delivery we made note to the delivery team that their were bubbles in the finish on the table top. We were told of you have any problems with it in the future to just call customer care and they would send a technician out to repair it. In March we noticed that the finish was chipping off. If I called once I called six times and was told they could not find a ticket, something was not completed correctly each time I was assured that someone would call and schedule an appointment. In May they finally sent the parts for the chairs oh yea forgot to mention the screws kept falling out of them. Again multiple phone calls and excuses as to why no one called to schedule the tech to come and repair. Another month and final they came out to look at it and him and his wife both said it was a defective finish and if they tried to fix it it would end up looking worse. They would put in there feedback and someone would get back to me. After 3 weeks I called again! Now I am being tilt the repair tech said it was damaged by us...humm he showed me the report he was sending in. Not what I was told or shown. When I asked to speak to a supervisor I was told no. I called the store and spoke to the manager Ashley and am hoping to get a something done. At this point I think the customer care center keeps putting customers off until they get so frustrated they just give up. We have bought several items for multiple homes of the years from Ashley and the experience has always been the same, customer service at the store is great but service after the sale is disappointing. I think we have bought our last item from Ashley.
Excellent service. Service representative was very knowledgeable about the product we were looking for. Would go back to Ashley anytime.
Excellent sales experience and not pushy at all. Big thanks going out to our professional salesman, Matt! You rock!!
Had a great experience! Ashley at Ashley furniture was very helpful and friendly. We would recommend him and would definitely come back!
Jinky and Tiffany at the Sh I'm log illinois store were fabulous and went the extra mile!
Denise was very helpful. I knew what I was looking for and she helped me find it and then matched the online price!
Ashley at the Was a great sales person he did a wonderful job helping me
Ashley was very helpful, all of our questions he answered them without a problem. I'll definitely be returning.
At the Shiloh store with Rob cool and helpful as hell made it freakin easy after a hard days work for me!!!!!
We are at the Ashley Furniture in SHILOH,IL working with Rob and I'm here to tell you we had a wonderful experience shopping these past 2 days. Rob was very helpful in selecting color schemes and was very patient:) My husband and I are very pleased!
Always a place to shop for furniture
We had a great experience with Stacey! We have done business else where for furniture and so we really didn't like shopping. We just stopped in to look and ended up finding the perfect couch and even able to add a new table! I would 100% recommend coming to see him!
Work with Steven, he left no stone unturned, curious and a prople person.
Steven was excellent with his knowledge of stock, great at steering us in the direction of our style, and very attentive in assisting us throughout.
I was at Ashley furniture working with a young man name Ashley and I must say my experience with him was exceptional......if you're ever in the Shiloh area you must go business with him...he goes above beyond expectations truly a pleasure doing business with him👍🏾
My husband, Rob, and myself had the pleasure of doing business with Phil. He was friendly and very professional. He even remembered us from a few weeks back when we were just looking! And we love our living room set!
My husband and I came in just to take a look around at new living room furniture and was greeted by Dennis S. He asked us what we were looking for and showed us a few different options and helped us find exactly what we were looking for. We didn't plan on buying but with no pressure from Dennis and talking to him about our different options with the sectional we picked out we couldn't pass up the deal. He made our shopping experience very easy and we did not feel pressured to buy, which was nice. Dennis was easy to talk to and very personable. Will definitely be back for future home needs. Best experience we have had shopping for furniture!
Gary and Matt were super helpful and helped friendly. They truly try to work with you and get you the best deal as possible. We just bought matresses at this lication and this is our overall 3rd purchase from Ashley and we have never been dissatisfied with this company.
Matt was a extremely helpful in making our decision to purchase our couch. He was very knowledgeable about the couch and was well prepared to answer all of our questions.
Found what we needed at a great price. Dennis took great care of us!!
Worked with Stacey answered all my questions got me a great feel on some new furniture I highly recommend this store if your in the market for anything great atmosphere and people.
We had a great experience at this location! Ashley, our sales associate, was very patient and helpful! He got us a great deal, would definitely recommend to others!
Alecia was great at Shiloh.
We just moved to the area and needed some new furniture to fill our house. Saba assisted us in finding exactly what we needed. He and the manager, Stacey, worked with us to stay in our budget. We were very satisfied with our purchase and the customer service!
Awesome experience with Saba.
Ashley Shiloh Mo not online price matched their price on Ashley's site, but gave me a combination of the best price possible. Excellent service!!
Great experience, Stacey Pfeuffer and his team were very helpful. Definitely going back to Ashley for the rest of my home furniture.
Very nice people and a lot to choose from.
Rob Wagner was our salesman, and he was awesome. If you go to Ashley ask for Robbo..
If I could rate 0 stars I would. I have never seen such poor customer service. I have made several purchases from Ashley in the past. My insurance policy on my livingroom furniture has expired and I have not used it so about a month ago I decided to use the rebate on a new headboard. Went in, picked it out, sales person talked to manager and had delivery charge reduced since it was just a headboard. I owed about $175, was told I had to come back to pay it because they need to get my insurance refund on a store card or something on a weekday. Fine. Come back and suddenly I havent spent enough. The cashier tells me I have to spend $500 to use the rebate. Im upset, didnt want anything else so I left. last week I notice that the whole bed is on sale for $509. Perfect. Go in order the bed. Refund process has changed and they now have to apply with the corporate office for the refund. Will send application, should hear something in 1-2 days, but the refund is only good for 180 days (news to me) and Im at 185, so they may decline it. Friday get notice that it has been declined because insurance is still in affect. Fine. Call the store ask for refund and information to use insurance policy (as my leather chair is peeling). Get refund and info. Today, get a call that my policy is expired and do I still want to buy the bed. WHAT? I have been jerked around more times than I thought possible trying to buy a bed. Not to mention the lady that called me is the rudest person on the phone. She was rude to another caller when I was in the store and a co-worker, rude to me in the store and on the phone today. When I was in the store and paid for the $450 on my headboard, I asked to speak to the store manager because I didnt want to pay a restocking fee the the claim was denied. Some fake assistant manager came over and said this lady checking me out had more power than him to authorize not charging a restocking fee. Are you kidding me? This has been the worst experience ever! Going to another furniture store tomorrow and spending twice as much, but at least Ill have my bed. Who knows when Ashley would get their act together.
Stacey was very professional, helpful and friendly. He's very knowledgeable and answered all my questions with expertise. He's the one to go to!
I went to the Shiloh store and was greeted by Joie another amazing salesperson as usual. I tend to go here for my typical furniture needs and they "always" impress!!!! Great work! See you all again in the next few months as we prepare for our next purchase! LOVE THIS STORE!
It was a pleasure dealing with each customer service team member at the store, especially our sales representative Saba. We took our time and the staff did not rush us to buy as we made sure to get the right choices. The store supported the military discount, as well as bargained savings. I plan to return for any furniture or bedding needs.
Our experience at the Shiloh, mo Ashley homestore was excellent. Saba, the sales associate, that worked so hard to get us the best deal was phenomenal. It would be an honor to do business with Saba again. We shopped multiple other furniture stores to compare the best deal within the area. We ended up getting more furniture for $2,000 less than another furniture quoted us. Thank you Saba!
Phil is freaking awesome! Thank you for all the help.
My experience was very friendly at Ashley store
Boyd and Tyra were awesome! Great conversation and customer service. We left happy with our new couch!
Easy, stress free purchase. Great selection. Salesman Ashley Sledge was great.
Stacey Pfeuffer was really great to work with!!!
Sabacon was very knowledgeable about the different types of mattress and settings. An excellent salesperson.
Found exactly what we looking for within a few minutes. Our sales person was very personable and not at all annoying.
Wonderful experience with great people! Actually had fun making my purchase!
We bought a new living room set and had a great experience. Stacy was our sales person and he was awesome. He was very helpful but not pushy.
The Ashley Store in Shiloh, IL gabe me a great experience!!! My sales person Joie was AWESOME! She got my family and I a grw at deal iin living and dining furniture! I recommend them to everyone around!!
Here at the Shiloh store. Worked with Dennis he got me into a good purchase now waiting fur delivery. Very pleased.
Alecia was really awesome and helped us find a really comfortable mattress for the price we were looking for! She did a great job listening to our concerns and our wants and recommending the right mattress. She was also very personable and very laid back. Awesome salesperson!
This was our first experience with Ashley. Our sales associate was helpful, but new, so the process of financing took a little bit longer. The only other issue was the bedroom set was advertised incorrectly as a 5 piece set when it was actually a 4 piece, which was a little disappointing. I would be willing to come back again in the future.
Helpful staff, pretty good deals!
At the Shiloh Store, Matt and Taylor were awsome, cant wait to get our furniture!!
Great Service with Mr Ashley!
Great sales person, was greeted with knowledge of sales and store. Will come again.
It was fast, easy and very helpful. Dennis did a great job!!!
This store is so addicting. We just recently moved and bought a majority of our furniture from here. Every associate we've worked with have been super friendly and helpful. Definitely recommend this store!
Alecia was very helpful in helping me select my new living room furniture!!! Thank you!
I was at the Ashley Home Store in Shiloh, Gald I came in the store they really helped me out & I will return!!
Alecia was very helpful and did not pressure us into buying anything we did not need. The rest of the staff were great as well. Very enjoyable experience.
great experience, extremely kind and helpful staff
Our sales guy, Saba, was incredibly professional, polite and no pressure. The manager, Brad, was also incredibly helpful in ensuring we ended at the payment amount we wanted. Great quality and great service!
Good experience.
My first experience at Ashley Home Store was great. I was greeted as soon as I walked in by Steve Mcneil and he helped me find my first bedroom set and mattress. He was so helpful. He really took the time to explain everything to me about all the different mattresses. I am very happy with my experience!
Had an excellent experience here in the Shiloh store! Started with Matt for our first visit learning about the products and then Rob helped to close the deal during our second visit. Very friendly sales staff, no pressure sales! Will definitely shop here in the future!
I'm at the Shiloh store and I have a great time shopping there.
I'm at the Ashley Store in Shilo I'll. I worked with Joe and she was fantastic!! I'm walking away happy with something I been wanting.
After over a year of searching for a couch we found one we really liked here! It was affordable and we got a great payment plan! Can't wait to enjoy our new couch we've waited so long for.
Love Ashley Furniture. Great service and great products.
Gary M did not hassle me or pressure me into purchasing. I appreciate that. I was shown exactly what I asked for and that is good service to me. Thanks Gary M, Cheryl H and Tyra G. Anita
Amazing and very friendly customer service. Thank you to everyone who helped me!
We had a fabulous experience! Sales and service staff were easy to deal with and very helpful!
I'm at the Ashley store in Shiloh and worked with Matt and Cheryl who were great. I can't wait to get my table.
Nice furniture and great prices and location.
I had a huge mess up with online purchases, long story short..... NEVER buy from Ashley online. I went to the store and they took their time to help me get all the issues figured out. Everyone was so kind and patient!!!!! I love this store! I will definitely be back!!!
I visited the Shiloh,IL store. Saba, our salesperson, was a big help in picking out our furniture. He couldn't of made it any easier. The staff here is great. We can't wait for our furniture to arrive!
Our salesperson worked very hard to get us taken care of.
Just had an awesome experience with Gary M, Cheryl H and Tyra G! Very professional, very knowledgeable and helpful. Can't wait to sleep on our new Thera-pedic mattress! Anita and Blanche
Rob was the best salesperson we have experienced. He was helpful, friendly, and not pushy at all. He was right there when we needed him. I will shop here again specifically because of him.
Good customer service, straight to the point no run around.
AMAZING experience!!! Denise was incredible. We couldn't have asked for any better service! We will definitely be back.
Joie was a salesperson and she was so helpful and amazing. I showed up one day on a whim looking for a new couch and she went above and beyond to answer all my questions. We talked about scheduling an appointment in the future for my husband to come see the couches but I never actually scheduled until last minute. Come to find out it was her day off and the poor girl still came in, answered all our questions, and helped us come to our decision of a beautiful new couch! One of the pieces we wanted wasn't going to be available until much later, so she found a way to get everything that was available delivered asap, and then didn't charge for the delivery of the wait-listed piece. Long story short, I would DEFINITELY shop here again. Thank you Joie!
We were at the Ashley Hometore in Shiloh and can't wait to get my furniture! Phillip was fantastic. He listened to all our needs and gave us various options. He was very personable, pleasant and didn't pressure us at all. Go see Phillip!!
My husband and I decided to pull the plug and buy a bedroom set - the Raylene, which, from what I'm gathering, is only in store, because it is not online. Our sales Assoc. Crystal, was very friendly, polite, and helpful. But, we weren't told about the long wait of this bedroom set until after we bought it, which we were told its due to it being so new. We still don't have our bedroom set, the expected delivery date is at the 8 week mark. Our sales assoc. said she would check back in with us, but we have yet heard from her. I don't expect special treatment, and she could've told us to check back. I think that if you tell someone you will check the status and get back to them, you should. I understand we were just a sale to her, but there hasn't been any updates. Spending thousands on furniture, I think warrants one phone call with an update. Purchased at the beginning of April. Est. Delivery date of May 12.
Great services
My salesperson was Steven McNeil. He was great because he asked me how was I was doing and to let him know if I needed anything instead of being a normal salesperson. He gave me my space to look and after I had circled around the store 3 different times I finally came and found him to tell him I made a decision on a couch! He then did everything to help me find matching lamps after I told him the kind of look I was going for! He was extremely helpful. I highly recommend him and this store for all of your furniture needs! 😊
Had a great experience buying a new recliner. Stacey was a wonderful salesman to work with. Can't wait to get the new recliner.
Worked with Alecia at Shiloh store. Beautiful rugs at a great price!
Very knowledgeable and there was no pressure to purchase. Very friendly and overall excellent service!
At the ashley store in shiloh worked with alecia service was great
Bought a bed at the Shiloh, IL location. VERY friendly staff and no pressure sales. Phillip was our salesman for a new bed. Very useful information in helping us select just the right bed. Will be sure to return.
Great experience, Stacie was great to work with!
They're really helpful & friendly ! They will get you the best options if you need to finance .
Greatselection, wonderful sales people, and great customer service. I have bought furniture here before and every time the experience is good.
Went to the Shiloh, IL store to look for a mattress and Steven helped me. I found my mattress and was out the store in 15 minutes! Steven was very helpful. Cheryl helped check me out and was funny and extremely knowledgeable about protection plans!
Great. Gary was a big help and the ladies at the back desk were also.
We came in to look and maybe buy furniture today. Everyone was very helpful and happy. I appreciated the atmosphere and cheerful attitudes everyone had.
Ashley store in shiloh worked with rob had a great experience can't wait to get my furniture
As I enter Ashley in Shiloh Alecia greeted me at the door my experience with Alexia was great. Cannot wait to receive my furniture.
Awesome selection of furniture. Found the dining room chairs to match my table!!! Thanks to Drew & Tyra for a great experience!! Visited the store again & purchased my dream bed & some wall art. Thanks Phil for your excellent customer service!!!
We worked with Joie on our purchase today, 4/08/17. It was a great experience, highly recommend anyone to ask for her when researching and purchasing furniture.
Ashley Sledge assisted us with finding the furniture that we desired. He was very professional.
Great customer service!!!! Phil, the sales person, was great! He was knowledgeable, very pleasant and NOT pushy for me to make a purchase. He explained everything and answered all the questions I had regarding the sofa and protection plan. And was really patient with my indecisiveness on the color couch I wanted! I will definitely be back to get the coffee table to complete the set!
The staff was very friendly, attentive but not pushy, and accomodating to delayed delivery requirements.
They all are sooooo very awesome !!!
Crystal Cannon did an amazing job with helping me pick out my living room furniture!
Customer service great. All furniture needs met. Phil was great.
Ashley Store in Shiloh. Joie was our sales rep & Manager Brad were both extremely helpful & courteous.
Matt Walker was an awesome sales rep. Worked with me to obtain the best price for a desk & chair. All staff was great.
At the Ashley store on Shiloh worked with Alexis who was great can't wait to get my furniture.
Great experience.
Kristen was great but the table was broken 😢 I need it right away please.
I visited the Ashley Store in Shiloh and met Stacey. He was great to work with! He stayed the course with me and made sure I was satisfied until the end of the transaction. I would definitely recommend giving them a visit.
Spent over $3,000 and they couldn't deliver for over two weeks, OK that's fine. When they do finally deliver they brought the wrong board for our bed and we were told to keep the wrong one so they can come exchange for the right one. We had to call over 3 times just to get the thing ordered and when we did they couldn't deliver for another week or so. Now I get a call saying that they can't deliver it until the next week. Terrible customer service for people who spend tons of money on decent furniture, I know where I won't be shopping again.
Awesome experience and Awesome staff!! Great prices for excellent furniture...
Kinky and Brad were great
At ashely store in shiloh stacie was great cant wait to get my new couch would recommend this store to all who like new and nice furniture sh
Came in to buy a bedroom furniture set and had the joy of Donna she helped me pick out a set that fit me perfectly. I will bring my business to the Ashley store in shiloh again
I was shopping for a new entertainment center and had looked at many stores. Found the product I wanted only at Ashley. Staff was efficient, courteous and helpful. I will shop there in the future for my furniture needs.
Excellent and proficient service
At the Ashley store in Shiloh. I worked with Gary McBride. He is an awesome salesperson. I'd recommend people go see them and ask him.
I've been looking for furniture for a while and have always liked Ashleys furniture. I walked through the doors and met Taylor. He was energetic and funny. Answered my questions and gave me different options. I was sold!
I visit Ashley Furniture in Shiloh IL and was help by Taylor everyone was nice and very friendly was very happy with the costumes service can't wait till I get my furniture!!
Great customer service. Helped us get the payments we wanted.
We were shopping at Ashley yesterday. Our salesman was Stacey Pfeuffer. He was very helpful in finding what we were looking for and very, very friendly. He explained where the items were that we were interested in, then let us browse, he was not pushy. If anyone comes into your store feeling down, just ask for Stacey, and you will immediately feel so uplifted. He was very pleasant and made us feel like we were the only ones in the store. He even looked online to help us find a particular item. He is the best salesman we ever had!!!
Will return for future furniture. We went to many different stores and every one of them left us skeptical. Spoke with Crystal at Ashley Homestore in Shiloh and found exactly what we wanted, customer services was great, and the process was quick and easy. The sales person was knowledgeable and very nice. Wished we would have came here first, would have saved a load of time and headaches with other locations.
I went to Ashley Furniture In Shiloh and worked with Denise. She was a wonderful sales person, took time with me and answered all my questions. Just a kind person. Great customer service and went above and beyond to take care of me. Will def go back there again and to see her at that!
I really like the fact that the sales people don't follow you around while you look. They are friendly and courteous. The furniture is very good quality and looks great in our home. There is also a large variety of items, so you can find exactly what you are looking for. The delivery is quick and the delivery people are great.
My wife and I have come to the Ashley furniture store in Shiloh twice now they have great employees as well has products. We are always satisfied when we leave!!
Do not shop at this store. They have the worst customer service and return policy. I bought a dining room table and chairs from this store for $2,000. When the furniture arrived it smelled like mothballs and Raid roach spray. When it was brought to the attention of the store I was told that they couldn't do anything about it because the furniture had already been delivered. They do not stand by their product and all you will get is "Sorry" from the staff and corporate office. By the way, YES, this is a sorry organization that does not care about customer service
We were at the Shilo store and had wonderful salesman named Rob who helped us find our dining room table. Definitely going back for a sofa for the basement. Great store friendly people, a definite asset to the Ashley brand.
Such a great experience here. Gary Christ was such an amazing help to us! Will definitely recommend this place.
I was at the shiloh stote jenky and cheryl was amazing. The explained everything ti me they were very polite and u really love Deanna from acceptance Now so overall my experience was amazing cant waut to receive my funiture
I don't normally leave reviews but I have received excellent service from the Ashley Home Store, Shiloh, IL and highly recommend this store. Our salesperson Rob Wagner was excellent, he was very patience as we searched for the right mattress, and was very knowledgeable. The delivery process was stress free, we were informed of a time of delivery and the delivery personnel arrived on time and were extremely professional. Thank you to Bradley, Jason & Wade for carrying and setting up our mattress and for your professionalism. Excellent Customer Service!!!!
I'm at the ashley store in Shiloh. Jinky was very helpful with my purchase. She helped me pick some beautiful accessories for my home.
We had the best experience with Crystal today! She was great! We found exactly what we were looking for and they price matched to get us the best deal! 5⭐
We love Ashley in Shilo! We are returning customers and always ask for Ashley. He takes great care of us every time! Rather we walk out with a new purchase or just browsing for future purchases he is always helpful and very informative. Love our furniture and looking forward to our new mattresses to be delivered! The employees and managers are all helpful and friendly!
Worked with Taylor at the ShilohMo we had a great excellent customer service. I cant wait to get my beautiful furniture.
I worked with Crystal at the Shiloh store and she was friendly, talkative, knowledgeable, and best of all non-pressuring!
I visited the Shiloh store location and Taylor Weigler was my sales associate and the associates at the business counter were Cheryl & Dwight. Everyone was extremely helpful and friendly. They were patient, attentive, and provided excellent customer service.
Just at Ashley store and Drew and crew were helpful in purchase of living room furniture
She at the ashley store in shiloh and working with ashley and here to buy some furniture can't wait to get my deliveries and had a great experience.
I went to Ashley during the month of Feb and purchase a mattress set. during my visit there I was service by Joie and Gary C, there service was nothing but professional. Gary assist me in finding the right mattress set, he provide me with great knowledge and insight regarding the mattress I chose. Joie process my sale she was kind and polite very cheery and pleasant. If you go to Ashley ask for Joie she is a great sales person. Thank you Joie and Gary
I am at the ashley store in shiloh working with Shay and she has been very helpful and located a chair to a matching chair. can't wait to get these chairs home
Gary McBride was very helpful, great experience.
was taken care of very well, we were in and out before we new it had a very good sales person who helped us with what we wanted...thank u GaryMcBride
Rob at the Shiloh location was an outstanding help finding what we were looking for.
Purchased a furniture set from Ashley at the Shiloh store. Rob helped with any and all questions I had and made it a pleasant purchase experience! I would select this store again for future furniture purchases.
My shopping experience with Ashley was fantastic. Joie assisted us from the start, she was there when we needed her, but gave us space to look around too. The deals they were running that weekend allowed us to furnish more of our new home than we originally planned to. In all, we spent over 10 hours with Joie and the Ashley team picking items, working numbers, and finalizing the sale. The store manager was attentive and helpful, even gave us a better deal than we expected. If your looking for furniture, definitely ask for Joie, she will treat you right!
This store was fantastic!!! They had a large showroom and a wide variety of furniture to look at. I had been to Macy's and Kloss before walking into Ashley. The sales team was professional and did a great job finding me the bedroom set i wanted in the price range i needed to stay in. Gary Christ is the best~
Great experience working with Stacey and Shay at the Shiloh store. Cant wait until my new furniture is in my home!!!
Thanks Shalieka Sloan for your hospitality while visiting Ashley's today. You ROCK lady keep up the good work.
I had the best experience at Ashley Homestore. Our customer service rep was very kind and informative. He was not just trying to sell us something, he made my family feel like long lost friends. Very excited for our new furniture to come in!
Wonderful experience. Customer service was top notch!!! Gary found what I needed and make the purchasing process both painless and entertaining!!!!
We have been purchasing furniture from Ashley for years and never had a problem till now. The couch we purchased 6 months ago has broken. I was told it will take 1 to 2 weeks to fix. They ship the parts to you and then you have to call the technician to come fix your product. Considering the couch broke on neglect of quality I would imagine they should do the leg work. Definitely not the case. This is the last item I will purchase from Ashley's.
I am here at the Shiloh store with Stacey and i have had an awesome experience at this store and i have been here before and i will be returning to this to furnish my entire home... i love the friendly costumer services and representatives at this store
My experience with Ashley was 5 stars. I went there multiple times looking for the perfect couch! I spoke with Gary (Supervisor) on all my visits. He was informational and never "pushy". He made sure I got "what I wanted" and answered all of my questions professionally and with great knowledge. He was a pleasure to work with and because of him we will be back for more pieces. I also worked with the Manager (I think his name was Mark?). He was also great to work with and they seem to have a great work environment at the Ashley in O'fallon, IL.
Just left Ashley furniture with my best friend. Jinky was the best salesperson. I'm coming here soon to get furniture too.
Worked with Steven McNeil and had an outstanding experience. This man will help you find what you need and will make it work in your budget!
I'm at the Shiloh star working with Jinky and I had a great experience and I can't wait to get my furniture.
Great experience!!! Professional team made our purchase easy.
Jinky was very helpful and easy to work with. The store manager was also very helpful and worked to make the sales. Good experience working with both of them.
Was great working with jinky at the Shiloh store. Awesome shopping experience. Will definitely come back again. Cheryl at desk was especially nice as well.
I was a the Shilo store this morning and the sales rep. Jinky was so helpful , she had an answer to every question I had, extremely friendly and very accommodating to my needs. I can wait to get my firniture.
I had a great experience at the Ashley Home Store working with Taylor. I was impressed how concerned Gary Mac was in assisting me with applying for an Ashley account.
I'm at Ashley furniture in Shiloh ,the people that helped me were rob and Cheryl ,very nice people ,I got a bedroom set can't wait to get my furniture.... Please if your looking for nice furniture please stop in promise you want be disappointed,can't wait to enjoy my furniture
I was at Shiloh store and worked with Taylor and it was easy and quick and Tyra helped me check out the staff is amazing!
It was excellent I will give her five stars
I had a wonderful experience here this evening. Ashley sledge and Tyra were beyond helpful and super friendly; made the experience very enjoyable.
We came looking for a fireplace. We were so undecided on what we wanted. We chose one, change our minds got a different one. Everyone worked with us with the utmost respect and patience . ASHLEY SLEDGE & Tyra Garrett are AWESOME!!!
Great person to deal with worked with me as long as needed to
Joie was our salesperson and she was great. She was knowledgeable, helpful, and low pressure! She helped us make our decisions and I'm sure we will love our new living and dining furniture!
The team at Ashley were extremely helpful and informative. I have purchased furniture from this store before, and will be returning. I would recommend you come here after you go anywhere else. The quality of furniture is superior to the local furniture stores. Be prepared for a long check out process however.
We had a great experience at the Shiloh, IL location. The staff was very helpful and knowledgeable. There was an abundance of options that helped us make our decision.
At the shiloh store working with jinky.. awesome service and friendly faces.
I ordered a complete bedroom set for my daughter on 11/27. I was told that all parts of the set were in stock except for the under-bed storage unit. Delivery was scheduled for 12/17. It is now 12/28 and I still don't have a bed for my daughter to sleep on. Dealing with the customer service and management has been truly awful. I've received wrong info, empty promises and no actual date when my daughter will receive her bed. According to the very unhelpful person I spoke to today, it looks like the bed won't be available until February st the earliest. What a nightmare this has been with no end it site!!! Do not order furniture from this store because the customer service is 100% awful.
Great store, nice people. Thanks to Drew and Tyra
I worked with Shae at the Shilo store. Very professional, courteous, and knowledgeable! Helped me get a GREAT deal on a leather sectional. Very glad we stopped in!!!
Steven was great! We felt informed and welcomed!
Had a great time with sales and finance. Was very easy and the selection was great.
At the Shiloh store and worked with Shay. She was very helpful. Cant wait to get the furniture.
taylor was awesome! very helpful and friendly
Great service and people
I purchase a child's bed and pick up was 2 week out at their south county location. The employees at the warehouse came out with a completely smashed and damaged box. But my son had already been waiting 2 weeks so we hesitated on telling them to take it back b/c of the box. After arriving home we open the box to find the wrong bed. It was a honest human mistake by the sale person. We went back and the same salesperson was sorry and got the right bed ordered. The only issue is now my son has been without his bed for 4 weeks now.
These guy's were very awesome and friendly I really appreciate the service
Was very impressed with appearance of the store. I was also impressed with the prices and quality of the furniture. The experience we had with sales people was also Pleasant . We bought a sofa. The price on showroom floor higher than the price stated on a tv ad. When questioned the sales person talked with supervisior and price brought down and at that time be bought it. That night went home checked other furniture places online and found same sofa for almost half price. I didn't realize other furniture stores sold Ashley furniture. Next morning I called the supervisor at Ashley and made her aware of the difference in prices. The supervisor while on the phone with me pulled up that other furniture store's ad and saw I was right. She immediately told me they honor that other stores price and told me we would get a refund on our debit card. I was very pleasantly surprised. I had been primed for battle. And encountered nothing but someone that was pleasant and agreeable. Of course I reserved total judgement till I saw the refund on my bank statement, which I did in a couple days. I have nothing but praise for this store. Had been told by a relative they had trouble after their furniture was delivered which was totally and completely resolved above and beyond by this store. In this day and age it's uplifting to see there is still integrity by businesses. They will have my business in the future, of course after doing my homework online.
Shiloh store working with Shay can't wait to get my furniture had a great experience
The customer service was ok. There is some more training needed on promotions. I did address it with the manager and he took care of it.
I worked with Ashley. I had a great experience. The salesmen and manager were very friendly and helped me find what I was looking for.
Can't wait to get my furniture
Crystal at the Shiloh Store was very attentive and listened to what I was looking for. She walked me through the store and assisted me in finding the perfect couch and dining set.
I was at shilo store worked with jinky she was great! Can't wait to get my furniture!
Great customer service and very personal service. Jojo was awesome.
Gary at the Shiloh store did a fantastic job, he was very considerate and patient !
Our first visit to Ashley furniture & Amy was absolutely amazing. She made our shopping experience very smooth. Great staff!
Joie was fantastic! No high pressured sales, listened to what we wanted and found the exact chair we were looking for.
Pinky was awesome, very helpful and so was the manager. I would recommend this store and plan to do future business here.
Im very happy with my services at ashly jenky has does a great job 😍
Gary was very helpful and knowledgeable of the products. He helped me find the perfect mattress and kept me within my budget.
Gary was great he made my day. He was very polite and respectful of my time.
I made a purchase at the Shiloh store and worked with Steven and Shay I had great experience and can"t wait to get my furniture.
Ashley was wonderful and very helpful. He found us the perfect table we came in for! Lindsey was also very sweet and helped us at check out.
I would like to thank Star and Rob for all their help. I would recommend this store
Staff is amazing. Everyone from sales to the paper work signing and finalizing was helpful. They didn't push me of things, seemed to value my opinion and tried to really make things work in my favor and be as smooth as possible. They made me laugh and feel comfortable . I got things for my new home and was very happy with my purchase. Thank you Shay, Stacey, Tyra, and Mark. You guys were awesome!
Called Ashley store in Shiloh, Donna was amazing. When I arrived she had everything ready and made my experience too easy
Loved shopping at Ashley furniture. Cheryl was awesome
Just bought a whole bedroom set here. Jinky the saleswoman was amazing. I'll be back when I decide to update my living room.
Helpful, friendly, and found exactly what we were looking for.
So far my experience has been great . Courtesy shown by all employees and paperwork done in a very timely manner !
Great customer service.... Shiloh Store, Let's Go...... CANT WAIT TO GET MY FURNITURE!!!!!!!!😁😁😁 Thanks to Stacey and all the staff for the help
Just ordered living room/bedroom furniture on layaway. Excellent customer service!!!
Made my purchase at Shiloh Store. Worked with Jinky and Cheryl and Mark. They were all very accommodating and not pushy as some can be. Very personable. Excited to get my furniture!
Knowledgeable and friendly salesmen/associates that weren't too pushy. Store was clean and there was a nice selection on the floor.
Was at the Shiloh store, and was assisted by the store manager, Gary Christ. He helped us out a lot in picking our couch and coffee table, discussing and explaining in detail our options. Highly recommend!
Awesome store with a knowledgeable and entertaining staff. Military friendly too.
Our experience with the Shiloh IL store was very pleasant. Our salesperson Denise Doole was amazing, very knowledgeable and extremely helpful. All the employees were very friendly and extremely helpful.
Friendly staff good furniture for the price nice selection. Good location with plenty of well lite parking
I at Ashely home store in Shiloh and I worked Joi and I just got my furniture that I cant wait to get it delivered. Yeah Maria the lady at the desk was great
I came into the Shiloh store and Shay was absolutely wonderful at helping me pick out the perfect piece of furniture for my home 😉
I had great time shopping with steven and Cheryl at the front desk. I received great customer service.
Awesome service I received today from Denise and Joie. They helped us receive the best available terms in financing our furniture. I highly recommend them for anyone looking to get new furniture for their home. All of the staff was very friendly and helpful. 5 stars! Thank you so much!
I had a great experience buying a bedroom set and mattress at Ashley. Gary McBride made sure my concerns were heard and helped us find exactly what we were looking for. My husband was deployed when I came in to shop for the bedroom set, and Gary was very patient with my constant FaceTime call with my husband to show him beds and prices. Definitely will return to this store if we have any other furniture needs while stationed at Scott!
Had a great experience at the Ashley Store in Shiloh. Thanks Crystal and Mike for all of your help!
We had a great experience shopping at the Shiloh, Illinois store. The customer service we received from Stacey Pfeuffer was extremely professional. Stacey was friendly and very informed on the products in the store. We purchased two leather recliners and Stacey handled the transaction smoothly and in a timely manner. I would shop at Ashley Furniture again and I would recommend asking for Stacey!
I'm at Ashley furniture homestore and I had a wonderful experience with my grandmother we shopped with sha with purchasing a mattress set .Tara and Cheryl gave us a 200 dollar gift card. Ant wait to continue shopping here great people and great furniture!!!!
This store is great and Denise and Tyra were absolutely wonderful! Denise helped me pick out pieces, carry furniture to match throughout the store, price match and even watched my son through everything. If you go in make sure you request these ladies!!
The staff was friendly, however I purchased 6 side chairs and 4 matching bar stools. I drove to the warehouse to pick them up assuming I would be picking up brand new chairs. That was not the case. Once I got them home, unpacked them (4 chairs were pre-assembled) 2 were brand new in a factory sealed box. When I removed the foam wrapping they put on at the warehouse, 3 chairs had tape that said "not level" the 4th chair had fabric damage. I was only able to pickup 1 barstool and the other 3 were on. Ack order. When I opened the barstool box, it had been opened already and the barstool pieces were literally tossed back in the box and with no hardware or instruction to assemble it. I picked up 7 items out of 10 that I paid for and 5 items from that 7 were damaged. These items should have never left the watehouse on a brand new sale! I went thru hell with corporate and when I finally called Shiloh store back they finally let me return for a full refund. I paid cash for this order. Now I have to wait 10 days or more to get a refund. Not only that but I had to return them myself even tho this was Ashley's issue not mine. It cost me time and gas to pick them up then gas and time to return them plus all the headache it involved. It was a very stressful transaction all the way around. Not to mention a HUGE selling point for me was the sales lady said Ashley builds all of their own furniture, which lead me to believe Ashley us an American company who has a factory in America. Building their own furniture. That is NOT the case!!!!! These items are made in China All Ashley does is assemble them, however I don't even understand that since the chairs I purchased I was told I'd have to assemble ! Last but not least I was over charged 168.00 They charged me. Price of 71.00 on the one barstool I picked up But 127.00 each on the 3 that were back ordered. Very disappointed and feel Ashley needs to up their game on quality as well as customer service. They have a policy of no returns once it's in your home and no refunds. I have a policy if my own... If I buy your items and they are used/floor models when I think I'm buying brand new items... You Need to refund my money. Period I will not recommend this store nor will I shop there again.
My wife and I had an excellent time at Ashley furniture in Shiloh IL and we had the best experience great customer service as well as sales and finance service.
We have bought plenty of furniture from Ashley in the past and will continue to come back. The hardest part is picking out what you want. After that all the financing and stuff is wonderful. I gave 4 instead of 5 because sometimes if you don't need help and are only looking the sales people can kinda get on your nerves.
Joie and Gary were great to work with. Very satisfied!!!
Very helpful and knowledgable group of people. Steven and Tyra made my experience stress free.
My sales rep Taylor was awesome. I am a very picky person. He took the time to really help me browse and find exactly what I want. If you ever come into Ashley furniture in Shiloh, ask for Taylor. 😀😀😀😀
It has a very nice selection of furniture, including some very nice industrial pieces. SOME of it is available to take home immediately, but more likely you'll need to order it which can take a while in some cases. We were trying to find a media stand to fit in a specific spot. The selection in this case was not very good. It has also been so busy all 3 times we've visited. Definitely not the place to go for a quick trip or if you need something quickly. Staff was friendly enough, plenty of parking, easy to get to location.
We had a great experience. Amy made sure we got what we wanted and what we can afford. She calculated some option so we could choose the best fitting one for us. I usually don't like to go furniture shopping because the sales people are so pushy. Amy gave me and my finance a lot of time to think about what we really want. She even left our side so we can discuss the purchase without that we had to tell her to give us some time.
taylor w. at the shiloh location was very helpful and a great salesperson
My husband and I went into the Shiloh store just to look around, had no intention of buying anything. The sales person, Steve, greeted us and I explained that we didn't want to waste his time...we were only looking. He was very polite, and explained quickly about a sale then left us alone. The Manager (Asst Manager) was also very polite and they didn't make us feel pressured at all. Even included us in their playful banter. Every time we have gone into this store the sales people have been great! When we do decide to buy something we are definitely going to Ashley!
We were greeted immediately and the salesman gave us a pamphlet about financing. He said he would be with us as soon as he finished with his current customer. We waited about twenty minutes and he was still helping the other couple. Not wanting to wait any longer, we sought another salesperson. She was very helpful and since we new exactly what we wanted, the sale was handled quickly and efficiently. She indicated that she would share the sale with the first salesman that greeted us. We thought this was kind of her but felt she should have accepted the entire sale since she actually did everything. It was a good experience and we will return to Ashley for other items we may need.
I had the best experience with Shay!! She helped me find just what I was looking for. Very knowledgeable and very friendly! Go see her with any of your furniture needs! Can't wait to see my furniture in my new apartment.
I don't shop a lot in Shiloh, but I heard good things about this store so I tried it out. I was greeted soon after entering the store by an employee whose name was Amy. She was very friendly and helpful. After looking around for awhile and listening to Amy's recommendations I found the perfect Sofa. It was less expensive than I thought and once it was delivered couldn't have fit better in the spot I had set for it. I made my purchase during Labor Day weekend so I don't know how good their everyday prices are, but I would definitely recommend this store based on my experience.
I went to this store yesterday. I was greeted relatively quick upon entering. I am a MADE IN USA shopper. I explained this to the salesperson who "mis"informed me that it is safe to purchase anything from this store. Clearly this salesperson does not understand the concept of MADE IN USA. Random check of three items, INDIA, VIETNAM, CHINA. This was very disappointing and we took our business to a store that had staff at least honest and knowledgeable about where products are actually made. As Ashley touting to be one of the biggest retailers of Made in USA product, you would think their staff would be more educated on this.
Arriving at the Shiloh store, we we're greeted with a smile and a good evening. Our quest for the perfect mattress started out great. Denise Doole was warm, funny, and very knowledgeable. She made our mattress expierence an exciting one! We can't Thank Her enough for the excellent, professionalism she displayed.
Everything was smooth and painless. The staff was pleasant, patient, and very helpful! Shay was phenomenal! Ask for her!
Taylor was awesome from start to finish. I am more than happy with the service I have received today!!! Y'all need to go see Taylor!!! Christie Nehrt
Great experience! Steven McNeil really took great care of us. Excited for our new furniture!
Steven McNeil was amazing
Steven McNeil was a great help, very friendly and knowledgeable thankful for the awesome care!
Ashley Furniture store has provided nothing but TERRIBLE service and low quality products to me. The day I got the dresser from them and it was loaded into my SUV it cracked. I have called AT LEAST 6 times to have it repaired with the protection plan I paid extra for. Someone came to my house to asses the damage then I never heard from them again. I have called AT LEAST 15 times about other issues with the furniture and they still haven't updated my phone number in their system even though I give them the new number EVERY SINGLE TIME and they confirm that it is updated. I only ever get to speak to an entry level customer service associate because the managers are always "TOO BUSY". I guess Ashley Furniture does not understand that it is cheaper and easier to maintain a current customer than have to go out an seek new ones. This business wants you in an out and will NOT take care of issues you have with the product. DO NOT SHOP HERE!!!
Shaun was awesome. Excellent customer service. Manager was very accommodating.
My wife and I were in the market for coffee and end tables, so we decided to visit the Shiloh Home Store late Saturday evening. We were greeted by Amy, who went above and beyond in assisting us in finding exactly what we needed. The experience was very pleasant, the store was immaculate, and the delivery dates fell right within what we expected. I would definitely recommend Ashley Furniture in Shiloh to whomever is in the market for new furniture.
Had a problem with some of our furniture. The manager at this location made it right. Amazing customer service.
Very friendly and courteous staff. My furniture was ready for pick-up in one day! Furniture was exactly as I ordered in perfect condition.
My husband and I visited 3 local furniture stores before arriving at Ashley. Upon entering the store, we were immediately impressed by how inviting it is. Other stores are more cold or simply rows of furniture. Ashley gave us ideas for how to choose what we wanted. Candace was amazing, offering feedback on the type of chair we wanted. She was so knowledgeable that she was able to find a piece that wasn't even carried in the store! We bought a king bed, mattress, box springs and a living room chair. I feel that we not only had a great shopping experience, but that we got an amazing deal. I will choose Ashley first from now on.
I received excellent customer service today from Steven McNeil at the Shiloh, IL store. Customer service is becoming more and more scarce and it was refreshing to receive great service without the pushy sales tactics. Steven did anything that I asked including measuring furniture repeatedly, to hiking all over the store looking for just the right piece. He listened to my needs and helped me find just the right piece of furniture that I needed. He respected exactly what I was looking for unlike other sales reps that I had visited at other stores, who made other suggestions that I was uninterested in just to make a sale. He sought out information if he did not know that answer as well. He was friendly, down to earth, and very personable. Next, time I need another piece of furniture I will be heading back to Ashley because of the great customer service that I received. Ashley thank you for making customer service a priority again!
My parents always come here to get their furniture so my husband and I decided to try it out to find our bedroom furniture and TV stand. We loved their selection and the prices. Stacey was the man! He gave us all the information that we needed, didn't follow us around the store when we were trying to look, and gave us great deals on the furniture! Thanks Ashley furniture! We will definitely be back!
My husband and I purchased a sectional and living room tables on August 6 at the Shiloh store. Shea (sorry, not sure of the spelling) helped us throughout the process and it was a totally pleasant experience. She managed to be helpful without being pushy or ever-present, and she was just plain nice. My husband and I both liked her personally, and trust me, he's not usually all that fond of sales people. Everyone else we came in contact with was great also, but she was the star of our show. You've got a real asset in her! We will recommend your store and Shea specifically. Greg and Janeen Hawley, Salem, IL.
Who knew that buying a mattress could be SO MUCH FUN? My husband and I received amazing, personalized service from Gary Christ. Gary provided great information about our new Tempurpedic mattress and adjustable base. We are excited to have the new bed delivered to our home within the week, and enjoyed working with Gary and Manager Mark at the Shiloh, IL location! We would highly recommend doing business with this store, and appreciated the laughs along the way! We will be back soon for the living room, then the family room, and more!!!
I had been trying to find out what is about dealing with this store. Is it a corporate mentality or just the region. I have gone up to this store 5 times about various issues and still haven't gotten everything cleared up. I still haven't gotten the Ottoman they were going to deliver almost a month ago and one the chairs I just bought is going to fall apart. After further inspection of the chair, it looks like it was broken before and glued back together. I bought furniture from two other retailers and everything was delivered on time and had no issues.
Ashley Sledge was amazing. He was helpful and attentive. They helped work with our schedule for delivery. We enjoyed our experience so much we have continued to come back. All of the employees were helpful and not pushy. No one of the associates rushed us or hovered. We are so grateful for all of the help and assistance!
Yesterday, My brother and I went shopping for leather couches. Normally when a sales person approaches I try to brush them off but for some reason this sales person seemed a little different. I had the best experience shopping because of AMY KIMME. She was extremely knowledgeable and I never felt like we were being pressured to buy anything; even when we thought we knew what we wanted, she made sure we explored all of our options and ended up changing our minds. I would recommend Amy to anyone and I will be shopping with her anytime I need something in the future.
Taylor was GREAT to work with. He answered all of my questions and was super dealing with my son. I will be back and will definitely ask for him again.
Taylor (the guy) was really helpful and knowledgeable when I was talking about mattresses and I will be coming back soon to purchase a Tempurpedic mattress.
I went into Ashley Furniture a few days ago and must say that Shay made my first time at an Ashley Furniture Homestore a great experience. I will definitely be coming back and I will tell all of my friends and family the place to go to lay out a home.
Shay was awesome during my visit to Ashley. She was very knowledgeable and friendly. She had really great suggestions. I did not feel pressured which enhanced my experience even more. I came for a love seat and left with two end tables also! She knows her craft ;)
I had a awesome experience w/ Shay. She knew the product she was selling and did not rush my buying experience. Thank you Shay..
The Sales rep Shay provided me with excellent service with a smile! It good to know employees like her still exist!
Shay was assisting me at the Shiloh, IL location. She did a great job with helping me pick out my living room and dining room set which I love!!! Thanks Shay!!!
Thank you to Shay for showing me how beautiful my home could be if I got the additional items she requested. She was right!
Delt with Shae multiple times and every time she has made my experience pleasurable like none other due to her customer service I send all my friends to her. That also the prices are top notch. Makes buying furniture fun and enjoyable
Shay is friendly and has great customer service!
I love this store. Allen is great I've been here on 3 separate occasions within the last 3 weeks buying furniture for my new house. Allen has been very helpful, I will continue to shop here as long as he's there to help me. He's awesome.
Getting a new couch and love seat has been a HORRIBLE experience! I chose Ashley Furniture because they have a lay away program which made it super convenient for me to budget for them; Lay away is where the convenience stops at this store. I was told if I chose to have them delivered that a day would be picked for delivery, regardless of whether that worked with my schedule, and the drivers would call half an hour before they would be at my home, but if they were closer they might not call so I should be home because they will ring the door bell and wait 10 minutes after that before leaving. I opted to just pick them up myself since I live less than 5 minutes away from the store where I bought them, but was then informed that I would have to drive to South County (a location that is 30+ minutes away) because the store is only a show room and does not stock any of the items. I worked it out so I could leave work early and pick the couches up in South County since my predicted delivery date was a day I wouldn't be able to leave work. Since it is predicted to storm today, I called the store just to see when the predicted delivery date would be if I paid for delivery and the woman informs me that my love seat isn't even in today and the system changed my pick up date to be Saturday and apparently no one was going to call and tell me this. I highly suggest to just save money on your own and pay outright for furniture from somewhere that has the furniture in stock and rent a cheap truck from Lowes. This is one of my first big purchases of my 20s and Ashley Furniture has taken all the fun and excitement out of it and has instead replaced it with headache.
Purchased furniture and set delivery date of 13th was told would be no issue wven though they knew we were writing a check. Get a phone call from manager Cheryl next day who decided on her own to change my delivery date without speaking to me and tells me it doesn't matter I had to change it because you paid by check when I tell her Justin the manager said it would not be an issue she says well there is nothing he can do this is policy. Great if it is policy then why wouldn't they have scheduled correctly to begin with? Was told Justin would call me back yesterday and today abput it and compensation aince now I am losing money by taking more days off from work as I had already arranged to be off the 13th. Still have yet to here from Justin the supposed General Manager. By far the worst service I have ever received! Oh and by the way my check is already deposited and the company has been paid so again why can't my furniture be delivered like originally planned when you already have my money???
We have had our bedroom set less than a year, and have had nothing but problems with the drawer slides on the drawers of all of the pieces. The drawers stick, and don't close all of the way. A repairman just left and said there was nothing to do to repair them, and he is going to tell Ashley to replace it. We'll see when and if that happens. The problems we are having will continue to get worse, and eventually the drawers won't work at all. In good faith, Ashley needs to take the furniture back, and return our money. But for now, we are stuck with less than quality furniture , that will probably be unusable in the very near future.
We purchased a $3,000 bedroom set from this company in September 2015 and purchased the extended warranty . It broked in December 2015....3 months later. We immediately called for repair. Today's March 18th and the bed is still broken and we cant use it. We have been given the run around by the store we brought it from in Shiloh, IL and by the customer service team. We reported them to the BBB about 3 weeks ago. Parts for the repair finally showed up but now we have to wait another 2 weeks for a technician to come out!!! Unbelievable. I would not advise anyone to purchase ANYTHING from this company. Furniture quality is crappy and so is customer service. Once they get the sale they could care less about their product or customers!
AVOID AT ALL COSTS. Lost 5 days of work at a new job in attempt to receive couches that were not damaged. 3 MONTHS of disaster- after 5 damaged deliveries, 2 additional trips to the store in attempt to rectify this situation and multiple phone conversations with corporate we still do not have a solution. Customer Service is non existent. We've been lied to, and spoken to very nastily by supervisors and management. The manager Cheryl told me that I could return or exchange the damaged items over the phone - then when confronted again in person she admits her miscommunication and tells my husband and I she really meant exchange. Well then, I guess you should have never said the word RETURN! In true CYA mode- manager Cheryl lies to corporate and says she never said that to us. All after pretending to be the one who could help us while we sat face to face. So let me get this straight Ashley Furniture- my husband and I are supposed to pay your business for the exhausting experience of dealing with your inadequate service, along with being dragged through the mud of dealing with nasty & non existent customer service, damaged furniture, incompetent delivery men, and the hundreds of dollars of damage your delivery guys did to our home which still hasn't been repaired? Yes, that sounds like a service someone would want to pay for. Ashley Furniture you failed us 100% and expecting for us to complete this transaction with you is insanity. We will continue to escalate this if not rectified IMMEDIATELY. This is a NIGHTMARE- AVOID AT ALL COSTS!!!!!!
Terrible customers service in store and corporate. Delivered damage furniture multiple time and damaged home in the process. Promised to take damaged furniture back and refund then went back on promise. Stay away at all costs.
We've been lied to, spoken to very nastily, witnessed a manager tell us we could return our damaged items, then tell corporate she didn't say that. On our contract a manager wrote in and signed that if our stuff wasn't delivered on time we could cancel our order without any restocking fee. A different manager lied to corporate and said she has nothing saying that. We've lost multiple days from work at a brand new job trying to get furniture that isn't damaged. They damaged my house, which still isn't repaired. Called me day of a delivery to cancel because they didn't have the item, then call me an hour and a half later to tell me they're coming so we end up going to work and having to leave. All I want to do is walk away from Ashley and have them take their damaged items back and credit my account. This has been nothing but a nightmare. I guess our only option now is lawyers and social media. Avoid at all costs.
Practically everything in my house is Ashley furniture. I really love this store. I recently came into the store for merely a bed and walked out with more furniture and an employment opportunity. I am looking forward to working with this awesome company and plan to share my experience as a customer to the customers I will now be serving. When you believe in what you do and say, it comes out in your actions and conversations. Great customer service is the key to any successful business and I plan to give to the customer what I want to receive and that's AWESOME customer service. Ashley's furniture sales itself, but great customer service and respect for the customer GETS THE SALE!!! Can't wait to get started.
Completely rude manager. She yelled at me when i asked about the return policy. The sales people and delivery guys are nice.
What a fantastic experience today at Ashley Furniture, Shiloh!! Shay Sloan was so helpful and her customer service was superb. I told her that I would be back to see her, and I fully intend on doing that!
Justin Nelson was the greatest I was undecided about a mates nd he help me make up my mind..
Loved this store. Great selection. Employee listened to my vision.
My experience with Ashley Furniture was very good. Every time I came into the store in Shiloh, I was always greeted by Justin's nice smile and warm personality regardless of how many times I came into the store. I appreciate their patience with me and how well Justin took care of me and my family. The store manager Ryan was also very helpful and I would recommend this store to anyone!
Horrible! I've been asked to reschedule 4 times now. That's also 4 times I've had to ask work if I can go home to receive a furniture delivery. 22 Aug: Bought a mattress and adjustable base. Delivery date set for 1 Sep 31 Aug: Day before delivery, received a call to reschedule. New delivery set for 3 Sep 2 Sep: Day before delivery again, received a call to reschedule. New delivery set for 4 Sep 3 Sep: Day before delivery again, received a call to reschedule. New delivery set for 9 Sep 7 Sep: Received a call to reschedule yet again... Ask to speak to a manager but the manager was unavailable. Now waiting for a call back... I have to ask my supervisor at work a 5th time to receive a furniture delivery. I understand that delivering furniture isn't like delivering a pizza but you also can't keep rescheduling a delivery over and over again... I don't mind sleeping on the floor but I can't keep looking like a clown in front of my boss making the same excuse over and over again.
I will never buy from this store again. My wife and I bought a new couch and love seat from this place back in June and as of today Aug 24 2015, we still do not have our furniture. We have been scheduled to receive our furniture 4 times now and they keep telling is "sorry" it's "beyond our control". From the sales guy all the way to the store manager, all were incredibly incapable of doing there jobs. I have spent over 10K at that store over the past 3 years and I will NEVER go back. They sent me a 100.00 gift card that they seriously think I would take back there and use?!?! Not in a million years. They have lost my business forever, I will no longer be going to that store.
I've been into Ashley furniture twice ready to make purchases and the customer service is horrible. the 1st time the sales rep was rude and questioned my fiancée willingness to purchase an item. The second time I went by myself. I walked around the entire store before any one greeted me (keep in mind as soon as I walked in the door 2 employees were conversing with one another never stopping to acknowledge me) when I was finally acknowledged it was dry and rushed, the sales rep cell phone rang he answered and held a conversation while looking up pricing information for me.
New born baby...furniture delivery day, no call, no furniture , they'll be here in a couple days maybe ... Meanwhile we 'll be on the floor
I removed the long winded review. After some ups and downs i decided just to go into the store. Holy love of Jesus. They were amazing. Jordan was the SUPREME customer service rep. "Meghan Trainor" fake name lol Should be promoted to customer service trainer. That girl had it going on. In the end it worked out and i bought even more furniture. Moral of the story. We all have off days and they made it right. Riley
We ordered a dining room set and a living room set in January to the tune of almost $4500. We are STILL waiting for our furniture. It's now March. We were given 3 different delivery dates and it keeps getting pushed back even further. The 800 Customer Service people and the store are not in communication. We have already sold our old furniture and have company arriving in one week!!!! We have no where to sit and nothing to eat on! Not only is the delivery unorganized but I'm afraid of what will happen once the furniture finally arrives, given thousands of reviews I've read about the quality and workmanship. I just want our furniture!!! Please!!!!! UPDATE: Just so you are aware, the "management" responses to the Google reviews are a joke. No one contacted me. No one called, emailed, nothing... Their customer service department is lacking. Their procurement and logistics departments are deficient beyond description. It is amazing to me how this company can still stay in business. It was April 11th (4 MONTHS!!!) before we received furniture and we are still dealing with broken recliner #2. We are being billed for the furniture as delivered in full but there has still been no replacement for the second broken recliner that was delivered... I've called the store, they have sent emails, the customer service number is always busy. ALL I WANT IS THE REPLACEMENT RECLINER THAT I AM EXPECTED TO PAY FOR!!!! This is ridiculous. If management really wants to help resolve customer problems, then get involved, don't just "reply" to a bad review. Actually make contact with your customer and resolve these problems! I will never purchase furniture again from this company, nor will I ever recommend it to anyone. Avoid Ashley Furniture like it was the plague!
Avoid this store and Ashley Furniture in general at all costs. I purchased a bedroom set with my wife in December of 2014. The sales staff was initially quite helpful and the price was good, so I added in the full warranty they offered and I placed an order knowing it would be a few weeks for delivery. The day came and the delivery men brought the furniture into the house. I immediately noticed a large gash on the chest (dresser). The delivery staff set everything up as needed but when they concluded I pointed out the issue with the dresser. The driver used a phone and took pictures of the gash to document the issue and assured me that I would be contacted within 48 hours by customer service. Later that night my wife found a giant crack in the base of the headboard that I had missed by delivery. But hey, it just got delivered and we paid extra for the warranty.. no worries right? 2 weeks later... still no call from customer service. So I visit the store. Of course they try to look up the issue but nothing is found. The CS agent at the store entered the issue and all in the computer and scheduled a date several weeks out. The day for the service arrives and the technician shows up. He's able to patch up the gash in the dresser after awhile and it looked great. Kudos to him. However, he was not able to repair the crack in the headboard. However, he documented the issues and took a great deal of pictures for reference. It was at this time I informed him that I would be moving in March and that we'd need to correct this sooner rather than later. But hey, that's 2 months away... plenty of time right? Fast forward a few more weeks and still no call. I go back into the store too see what is going on. Initial search found nothing, but they they did finally find a ticket. It showed that a new headboard would be delivered to me sometime in April. I again informed them that I would be moving in March and that we'd need to expedite the issue. I was told I'd get a call that afternoon. 2 days later... Still no call. (Seeing a pattern here?) So I headed back into the store and this time spoke directly to the Customer Service manager. I was assured that she would open an emergency ticket to setup delivery for the next day OR they'd arrange to have the headboard sent up to me in Chicago where I was moving too. Sounded acceptable to me. The manager was to let me know the answer by 11am the next morning. 2 days later still no call or email. (Really?!) So I called the store as it was the day before moving day. After talking to the customer services reps who are unable to assist, I was put on the line with the sales manager. Once he understood what the issue was and what was promised so far, he consulted with the store manager. He came back and told me that they'd be unable to help at this point and I would need to take my issue up with the Ashley Furniture in Chicago (where I was moving too.) So of course I repeated this all back in my words, after 3 months of going back and forth they where wiping their hands of me and pawning me off to start the process again with a different branch in a different city. He agreed that was exactly what was being said and apologized for the issue again mentioning this is their policy. Point being... don't buy from these people. The moment they have your money, they could care less about fixing any damage that THEY caused themselves. I'm quite certain had I even given them more time I'd be in the exact same situation as they clearly had no intention of doing any work. From the Customer Service Agents all the way up to management, they really expressed an attitude that they could care less.
Stay away from this store! I was a little perturbed that when I bought a piece of furniture it wasn't in the store, nor could I pick it up from the store. I had to travel all the way to South City (40 min one way from the store) to pick it up. Alright got it. I pick up my furniture, get it inside, unpack two pieces, and notice that the front is broken. I call the Ashley Furniture store right away and talk to a lady who tells me I have to drive back to South City to pickup a replacement. What kind of joke is that? One would assume if a customer picks up their furniture and discovers it is damaged, the store would work with the distributor to get a replacement to my house, or at least, to the store which is 5 minutes away. I could probably teach a monkey how to work out the logistics of getting the replacement to the store.
DO NOT RECOMMEND Ashley Furniture! We ordered all of all living room furniture seven weeks, and all of the pieces were in stock. When the items were delivered, the loveseat and chair were broken, there was a different table, and the couch was missing. Ashley Furniture has scheduled more than four times to come and deliver the couch and replace broken items and cancelled every visit within a couple hours. We have had nothing but terrible customer service and would really like the furniture we paid for nearly two months ago. When friends and family came over for holiday parties and asked about our missing and damaged furniture, we recommended they never shop from Ashley Furniture again, and I recommend everyone share this to avoid the bad experience we had.
This place is terrible. They don't do what they say they are going to do and there customer service team either doesn't answer their phone or doesn't bother responding to message that are left.
I purchased several items from here that have included dining room tables, bedroom furniture and more. I like the prices and the quality is pretty good too. I can't really speak on the warranties because I've never bought and extended warranty on furniture. As long as you buy quality items from them, it is probably not necessary to buy warranties.
The staff was very friendly and helpful. Love our new furniture!!!!!!!!
Great service and delivery.
I've made 2 purchases over the last month since moving from Germany. The price is right with the highest quality for the money. I highly recommend using them.
We have bought furniture twice in the past and have been happy with the product, the price, and the service. Especially like the no interest loan, which actually allowed us to buy more than we had planned.
As a newlywed, I was about as new as it came to purchasing furniture. My husband (fiance at the time) and I were very skeptical and cautious throughout the whole process, looking for a combination of the best service, great quality, affordability, and awesome physical appeal. After visiting many furniture stores, it was pretty clear Ashley's was the best option. Kristy (at the Shiloh, IL location) was absolutely amazing! She didn't pressure us at all, and encouraged us to shop around and find what was best for us. She went above and beyond to help us find what we specifically needed and wanted, and the prices were unbeatable. We purchased a couch, bed frame and a box spring and have been very satisfied with our choices! I would definitely recommend Ashley's!
Highly recommend them - especially Judy Kerico our sales rep
my experience at the store was good.One of the nicest ones that i have been in.The only thing that I don't like is that the distribution center is so far from the store.
Found everthing I wanted and got the help I needed
I walked in and in under 10 minutes found a set I loved and walked out with it for $1,000 cheaper than the advertised price. Fabulous customer service.
Yes my experience shopping at ashleys was great i got a couch a chair and tables for my living room. I also bought the 4 yr protection plan for 98$ which is well worth the money.
Extremely disappointed with the service as a whole with this company. We went into this location to purchase a bed. We were looking for a sleigh bed without the storage underneath. The sales woman who helped (its a stretch to say she 'helped' us) us told us that the bed we were interested in came in a non-storage sleigh bed so we purchased it based on her statement. Fast forward a week to the day of delivery, we purchased the wrong bed. Apparently, the non-storage version of the bed we wanted is not a sleigh bed, It was a completely different style. When we returned to find a new bed, the customer service desk paired us with a new sales person who didn't care one bit about helping us because she was not making a sale. After telling her what we wanted and the problem we has with purchasing, she led us back to the bed we had originally wanted and wrote down the SKU and brought us back to the desk and kind of dropped us off. After explaining AGAIN that this is not the bed we want, the sales woman left us alone and ignored us, not helping us find a new bed. We left and went to the Bedroom Store in Fairview Heights (great store btw), where we bought a bed and 2 side tables for the price of only the bed at Ashley. We later called Ashley to schedule a pick-up of the bed we didn't want. We were told that they would come in a 3 hour window. We have waited almost 6 hours for them to come. When we called the delivery center, they told us they would have the delivery person call us back very soon with a time for our pickup. We waited 45 minutes, no call. We called again and got the same runaround. Do not purchase from this company, they offer terrible customer service. Bring your money somewhere else! And they are REALLY pushy!
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
