Ashley Store | Shiloh, IL 62269

Jim was great! He helped smooth the process of finding our new living room furniture. We're confident we made the right choices and are excited to get it delivered!

The sales associates Niezel and Kristian were exceptionally friendly and helpful to us, and made the experience easy and comfortable. Good quality furniture and excellent customer service.

Great experience! Friendly and helpful staff. Also got a great deal.

Awesome experience Mrs Keisha perry was amazing very professional and well spoken and helpful I was having a bad day and Mrs keisha uplifting and her personality great please keep her on your team very amazing individual

Urban was very helpful and knowledgeable!

Came in to look at floor beds for a child. Mike greated us and pointed to the children furniture area but then said I will be here over at this chair if you need anything else. I came to him with questions and he did show me some things online but was NOT much help after that. I was looking for a full child set with bed, dresser and night stand and ready to purchase but will be going elsewhere. I came into a store because I wanted see what is available and not buy off the web.

Be SURE to check on your delivery status before getting rid of your old furniture! We decided to call Ashley’s to see if there was a time frame for the day of delivery, to find out it won’t be for another month before we get our sofa. The lady on the phone was very unapologetic. No one was going to tell us until the day of delivery. I’m 30 weeks pregnant and my husbands a disabled veteran, so a couch to sit on is rather important to us. We decided to cancel our entire order & went to Kloss instead, no problems and we got furniture we love for a cheaper price :)

I was impressed with the professionalism & calm manner of Sarah while attempting to find what we needed.

Urban met us after we arrived and was very helpful in showing us various options Very polite and not pushy Enjoyed shopping at Ashley

Sales Rep Urban Miller was very knowledgeable and friendly. This purchase process pleasant

We are returning customers. Urban Miller was fantastic to work with! Very patient and thoughtful. Will definitely come back in the future.

Prompt and friendly customer service.

Excellent service. HELEN was very helpful when I wanted her help but otherwise let me shop which was perfect. I felt like I got a great deal on some really beautiful furniture.

Bart was very knowledgeable, helpful and patient

Niezel Ogas was absolutely amazing. She stayed patient with me after changing my mind literally 1000 times. I will definitely shop at Ashley’s again because of her!

Our sales representative was very kind and attentive.

Jim was very helpful and patient. I'm also thrilled I only have to wait a week for delivery!

Found the perfect coffee table. Our salesperson was very helpful and accommodating.

The in store sales portion of the transaction was of course flawless no problems there i asked the associate do the deliver to my resident because you need credentials to get to me they stated yes but only on Saturdays, so i said ok let’s do that. Saturday gets here the driver will be to you between 715-1015 so I’m up early on an off day cool it’s 1042 i get a text saying the driver is 30 min away 1044 “the driver is here” ( so i look out the window for the truck and no truck) 1044 “ the delivery couldn’t be delivered successfully some one from customer care will contact you” 10-15 min go by no call so i called them confused on what happened “ the driver didn’t have the credentials to get to you” ok “ yes ma’am if you guys only deliver here on Saturdays why doesn’t the driver have the credentials” so i asked for a solution can they just drop it off at the Ashley store we’ll go pick up “ no we can only do delivery and reschedule for next Saturday or warehouse pickup” the warehouse is an hour away from me vs 10min to the store, I’m not waiting another week for something i should have today, and i would have to use a friends car because it won’t fit in mine so it would be really helpful if you guys could just fix your mistake by delivering to the store and finally at 3pm after constant hassle and telling them it’s that or I’m canceling they decided they could deliver out the store it would be there by 330-4 and the worst part is the driver never got near my resident because how could you not deliver my stuff if you were still 28 min away.. delivery was horrible i probably WON’T purchase from there again the sales portion saved it from being 1 star

A very awesome experience

Very friendly very helpful without being pushy

My 81 yr old parents bought a 900 recliner and once it was delivered (took 2 weeks) they realized the recliner was far to large and it hurt my fathers back. They called immediately after it was delivered and was told that once it was delivered they could not return it. I could not accept that and was on the phone for 2 hrs to get an ok for a return. They finally ok'd an exchange. I was very upset with Ashley Furniture's customer service. The people on the phone were rude and unprofessional. Once I brought my parents back to pick out their exchange the manager Zach and the sales person Mike converted us back to Ashley customers. They were so nice and thoughtful to my parents. My parents were so stressed over the situation before going in but once we left the Shiloh store they felt so much happier. Thank you so much Zach and Mike!!!🙂 The phone customer service associates really need to be retrained on professionalism and customer service skills. Maybe Zach can train them lol

My experience was wonderful. My sales associate (Urban) was extremely knowledgeable and very helpful with my decision making. He showed me tons of options and varieties on what I was looking for and even though I took up quite a bit of his time trying to find what was just right, he made the purchasing part go quickly and easily! I will definitely be back!

Excellent service from our sales representative, Kristian. He is knowledgeable and he has been patient with us. We first met him earlier this year while shopping at the Shilo, IL store. We finally made our selections and purchased new LR and BR furniture this past weekend.

Urban was great, showed us what we asked, no hard-sale tactics, offered price match on the online price without being asked, overall a great experience.

I haven’t shopped for a couch for a while, but this wasn’t the best experience. I felt like the person we dealt with was not very nice. He had an attitude with my husband. We didn’t get a notification when the couch was going to be delivered, so I called customer service. Luckily I did, because they had someone else’s phone number and email on my account!! We did receive the couch and the men that delivered it were great! I will probably buy online from now on after the in store experience!

A very nice environment, and a nice selection of furniture, my salesman Mike was one of the best, thanks!!!

What a terrible experience... I paid for WHITE GLOVE DELIVERY and received dirty and damaged furniture. This was not delivered with care. They dragged it across the floor and banged it on the walls. They didn't use the moving blankets or tarp they had in the truck. They left the front door wide open while it was 100° outside. They sent me 3 dirty ottomans and the sectional had black finger prints all over. The chase portion of the sectional had a stitching defect. When we scheduled for them to clean the sectional they didn't repair the stiching defect. During the cleaning of the 3rd dirty ottoman, they damaged the chase cover zipper when attempting to repair it. They didn't have another one so the repair tech left it damaged. So now I have to schedule the 6th visit to have this replaced. This includes 3 deliveries -inital delivery of sectional/ottoman, 2nd ottoman (that was worse than the first) and then 3rd ottoman delivery after the 2nd was also rejected. There have been 2 cleanings (sectional and ottoman) and 1 repair/replacement of the chase cover. Not to mention they've arrived beyond the 3 hour scheduled time frame multiple times now. This experience has been completely unacceptable. They offered to refund my delivery fee and give me a discount on the couch. It's been a month, I haven't received either and my furniture still isn't correct. I've included picture collages. The pictures don't quite do it justice and I couldn't includ all of them. Nothing like paying thousands of dollars and then needing to have your brand new furniture cleaned and repaired over a span of 2 months. However, we like the couch and it's very comfortable. I also want to give Jay Z credit for being a good associate and cool to work with. Don't get your furniture delivered if you buy from here.

I went in the store to buy a couch and chair. Kristian was the salesperson who assisted me. I ultimately decided to buy a more expensive couch and recliner. At no point did I feel pressured into buying anything, much less the more expensive items. Kristian was very helpful and friendly, including by text after the purchase when I had a question and when I was ready to arrange delivery. Delivery was also great. Ashley has a tracking system so I knew exactly when the truck would arrive and was able to track it on a map. The delivery guys were efficient and took great care that nothing got damaged. I will definitely order from Ashley again.

Kriston was extremely helpful and patient with us today. We truly appreciate his willingness to help us get the best deal possible and walk us through our buying options. He truly made the experience a good one. Thanks Kriston!

I have great service from Jim and Sarah. They helped me find exactly what I was looking for and made everything easy.

Was pleasantly surprised at the selection and prices. My salesman was great and handled my purchase as a professionally. Would 100% recommend this store to anyone.

Sales person was extremely patient

ABSOLUTELY one of my BEST shopping experiences. Our sales person Kristian was Outstannding! We were shopping for an electronic reclining sectional, and he was patient and exceedingly knowledgeable. Most impressively, Kristian knew we were shopping around at different competitor stores. Kristian gave us a printout with our different payment options. We were able to compare prices for each item/service. Even though the competitor offered a slightly cheaper option, it was the GREAT customer service and tremendous discounts that Kristian was able to negotiate that made our decision clear to choose ASHLEY's at Shiloh!

Since I'm in sales I would have appreciated the sales person to have thanked me for the sale and possibly shook my hand.

Easy process. Friendly professional sales associate

Had a great experience working with Sarah. She helped explain every option, and was very patient while we made our decisions. She was incredibly personable and made us feel very comfortable!

Great professional service was received.

Jim took really good care of me. Best experience ever. Jim was very Knowledgeable and he helped me get the best deal and payment credit for my Budget!

Both sales people were friendly, professional, and helpful.

Great selection and great service.

Your delivery drivers took the plastic off of our white couch outside before bringing it in. They got the cushions dirty bringing it through our sliding door, but they said it’s no problem because they took photos of the dirt and said someone would text me to arrange a day to come out to clean them. They even said it could be same day! Well that was a lie, apparently. Called Ashley today and they said that their delivery drivers cannot make those arrangements and that I’d have to file a claim. So you just allow your delivery drivers to lie to your customers? I’m sure the only reason the drivers told me that was so I wouldn’t make them take the couch back, which I would have. I will never buy from your store again.

I would have given five stars but the reason I gave the three stars is because of their customer service that I dealt with was different people, & some were willing to help me and did a wonderful job!! Whereas some of them seemed to not be interested in what I needed & not knowledgeable of what needed. Also, After purchase, I was told so many different things from different companies affiliated with Ashley furniture store, just to get two items delivered to me. You would think that after going through a simple process in their store that delivery would be the most simplest thing to do, but instead, I was told to drive over 30 minutes from where I live to pick up my items, once I got there I was told that I had to wait 24 hours before I can even receive the items, no one told me that at the store. To top it off I was charged for delivery, even though I was told would be waived being that I made the 30 minute trip for nothing. Not happy about that at all. & still currently having trouble with trying to get my items delivered to me on time. I’ve been talking to different sales reps that do not work in the actual store, and they’re all giving me the runaround. So frustrating. All I want is someone to drop off my furniture like I was told would happen, w/o charging me, because I can’t take off work again to drive over 30 minutes away to get it myself.

This review reflects my experience with the company rather than the specific store where I made my purchase. Approximately a year ago, I visited an Ashley Furniture location to purchase a couch. I was looking for a moderately priced item, not necessarily high-end, but I wanted something of reasonable quality. I found a satisfactory couch at a fair price and made the purchase. Unfortunately, that is where the positive experience ended. When the couch was delivered, I discovered a defect in one of the footrests. I promptly contacted Ashley Furniture, and they assured me that they would send a replacement part and schedule a repair. However, this was not the case. While I did receive the part, I had to wait two weeks for a call to schedule the repair. This began a pattern of misinformation from Ashley Furniture. When I followed up on the repair status, I was informed I needed to call a different number to arrange the service. I believe it is the responsibility of the representative to handle such arrangements, not the customer. I eventually spoke with a supervisor and presented two options: either receive a replacement couch with the defective one taken away at no charge, or a full refund. I opted for the replacement, which was successfully delivered. However, the new couch presented the same issue with the footrest. I was using it normally, and yet it became defective once again. At this point, I needed to rely on the limited one-year warranty. I contacted an Ashley representative about filing a claim, and they indicated that it would be no problem. I was transferred to another representative who assisted me in starting the claim. They provided instructions for submitting photos of the couch to address the issue. However, the process became complicated when they requested the "model number" of the couch. Despite my thorough search for this number, I was unable to locate it, even after providing several images that I believed might be relevant. After reaching out to the warranty department for clarification, I was directed on where to find the model number but was told that the number I provided was incorrect. They advised that I needed the model number to proceed with the warranty claim, and without it, they could not assist me. Ultimately, this experience has left me feeling severely dissatisfied. A year later, I still have a defective couch with no remedy, as my warranty has expired. Neither Ashley Furniture nor the warranty company has provided a satisfactory solution. Unfortunately, my overall experience does not warrant a positive rating, and if possible, I would assign a half-star. Based on my experience, I would advise against purchasing from Ashley Furniture. I will not consider buying from them again due to the perceived quality of their products and their lack of commitment to delivering a positive customer experience.

Helen was amazing, helped me find all of the furniture I needed!

Salesman did not try and push a sale. This was a big plus for me.

Great customer service ❤️❤️

It was very nice visit. The woman who waited on me was very knowledgeable friendly respectful. Easy to talk with. Didn't feel pushed worked to get us what we needed at what my budget was.had a very nice experience all in all 100% will pass the word of our experience and the price. It beat another..I will be back if I need anything else. Thanks sharlyn carroll

Working with Kristian was awesome and I was able to completely furnish my living room with the knowledge and expertise I was looking for and no pressure for immediate sale. Great buying experience! I’ll request Kristian again for my future furniture shopping needs.

Bart was very helpful and found exactly what we were looking for

Jim was great! If you go to this store ask for Jim. Very knowledgeable and will work with you to get the best deal he can. Thanks Jim!

It was a great experience and they made sure I was able to leave with a bedroom set for me daughter.

Mr Miller was totally professional and understood my needs. I give him an a plus for his gracious assistance.

Great and personable sales team. Justin, Shelly, and the store manager will meet all of your needs.

I had a very pleasant experience with my saleperson Ms.Sarah. She was very nice and patient with me during my decision process. When one option didn't work for me, she had presented me with one that did.

Great customer service

Very good service

Great store Jim and Helen is worth visiting this store such professional associates!

The prices are just a recommendation I guess. I was told 3 different prices on the same couch. 1 online and 2 by 2 different employees and they really push u too hard on getting the insurance.

verry nice people there friendly manger lady so nice

The did an excellent job of matching a lower price I found while also delivering in extra little perks to sweeten the deal. Thanks.

Purchased sectional about a week ago and went to pick it up at warehouse, but the warehouse wouldn’t release it due to a system mix up. They didn’t have an issue charging us though that day. So we went back to the store it was purchased and they made it seem like it’s a common issue. And know we can’t get furniture until next week.

Ashley prices, selection and overall experience was awesome!

My wife and I stopped in at the store yesterday. We were looked over by at least 3 sales people. When we did finally get someone to help us he did not seem interested in helping. We were serious buyers but he could care less. We ended up leaving and went to Kloss furniture and spent just over $7500. I assume that wasn't a big enough sale for that sales person at Ashley.

Great experience. Zach was super helpful in helping find what worked for our vision!

Already knew what we wanted and had quick service to purchase what we wanted and I picked it up at their warehouse the next day. I’ve always liked Ashley’s furniture and am very happy with our new dining room table.

We loved our experience at Ashley our sale rep was Keisha at the shiloh store and she has help us on 2 different visit please acknowledge her she is a gem.

I found the cocktail table and end tables I was looking for. The sales lady was very friendly and helpful.

Zack was very knowledgeable and friendly he gave excellent service

I had a delivery date already scheduled for July 18th for my sofa and the bed had an undetermined date…On July 16th I got a call to set up a date to have my Bed/dresser delivered and I chose July 24th…So I cancelled the date of July 18th and said I will just have them delivered on the same day which was July 24th and then I get a call back saying my sofa chaise is on manufactured delay..That was suppose to be delivered first once upon a time….I got rid of all my furniture on Friday where will I entertain my company since they dont have a delivery date?

Michael was my sells person he was nice and patient. I bought a nice table and he helped me with getting it finance. I will be back soon

I think that you all were very friendly and professional and you guys helped me saved a ton of money.

Justin provided great service, very knowledgable and took his time. I’m very pleased with my purchase & service.

So very professional and knowledgeable best experience in my furniture buying experience

Bart was very friendly and helpful!

Friendly sevice

Excellent customer service. Great experience shopping here. We will definitely b back!!!

Read the fine print!!!!! will never buy anything from Ashley again! When picking out furniture, I had mentioned I wasn’t sure if I wanted end tables, the sales lady never once mentioned they didn’t accept returns. My husband and I were even discussing returning them in front of the sales lady.

I will like to say thank you for your service. I appreciate everything you did for me and this will be my first stop to shop

When we say we're just looking around, don't be so damn pushy that we feel obligated to hear you out for almost an hour

I reeally didn't plan on buying anything today. But, your girl is good. Wasn't a high pressure sell or anything. She was just a very persuasive and knowledgeable salesperson. Whatever you're paying her, she deserves it. Just an overall comfortable experience between the 2 ladies involved.

Helen was a pleasure to work with and very patient and knowledgeable . The store is very clean and has beautiful furniture and accessories.

Keisha was very good to work with. Very patient I laid on a lot of mattress. When come back to purchase a living room set. I will definitely be looking for Keisha. Wish I had came to Ashley's long time ago God Bless Ashley Homestore.

Best furniture around...

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Great service from staff

My brother Brad purchased a 3 piece furniture set for me at Ashley's today. My brother Brad, sister Kristen and I were greeted by Christian, an associate at Ashley's. He showed us around and was very helpful in getting everything taken care of. It was a totally awesome experience. If I could have, I would give 12 out of 10 stars. Thank you Christian for your time .

We were greeted by Jim, who recently transferred from a different store. He was very kind and helped us find a great mattress that was affordable and perfect for us!

Justin J was phenomenal to work with! Very helpful, not pushy or overbearing. Really appreciated him through the whole process!

One of the best salesperson we have encountered!

Staff little pushy, but good selection

Jim was absolutely awesome. He worked with us and diligently explained everything before we bought.

The sales person we were fortunate to meet at the door is Niezel. After a brief explanation of our needs, she led me directly to the set of furniture we ended up purchasing. She was businesslike, friendly, and caring of our needs. She then followed up with us. I brought my disabled husband in the next day, and he likes the furniture too. We did purchase the furniture. Neizel is a great advertisement for your customer service. So glad she is working with us! ❤️

We bought a new couch set this weekend at Ashley Furniture in Shiloh, IL. Our salesman was Jim. He provided excellent service and was available to answer every question we had with honesty. Would definitely reccomend

Kristian was a great person to work with. He was very knowledgeable and resourceful. It was a pleasure working with him in purchasing our furniture. Will definitely go back!

Ms.Perry was not over bearing, she was knowledgeable & helpful especially with my comfort and color patterns.Awesome experience, I am returning to pick up more items to match the decor. She has an eye for interior design& decoration. Thanks Keisha Perry, my family is well pleased.

Got a great price on superior furniture and was treated very well through the entire process. I

Kristian was awesome. What started over the phone quickly turned into a face to face shopping spree. Needless to say I had a great experience on the phone and in person. Furniture has not been delivered as of yet but I will send a update afterwards.

Helen was great and helped my mother and I not kill each other. In all seriousness Helen offered us much needed help and guided us to the furniture I needed to put into my new place.

I’ve never bought a chair so fast! Great price, top quality

BART was great!

Keisha was great! Helped get me a great deal on our new couch and kitchen table. Nothing but positive things to say about her!

The experience at Ashley Homestore was fantastic! The salesman was a very kind and down to earth gentleman who gave us the truth on everything and didn’t feel like a pushy, for himself, salesman. We purchased an amazing full livingroom set and the process wasn’t complicated. He worked with us in our financial situation and got us the best deal we could get. As upcoming parents, we wanted the best deal they could offer and he delivered! Definitely recommend Ashley for your next furniture purchase!

Friendly service with no pressure or haggling. Quick service to get us in and out.

Salesperson Urban was very helpful and made it possible for us to purchase outdoor furniture. He was persistent but not pushy at all. I really appreciated his professionalism

Urban was helpful and efficient

The Sales Person was amazing!!!

Very professional service and great salesperson!

Zack was dope!! Frl and was very helpful and got me good deal within my budget!!!

I have never done business with a more dishonest company. From the sales team to management to customer service nothing but lies and dismissal. Still waiting on a refund and the rest of our furniture. I feel swindled out of my money and wish I would have taken my business elsewhere. If you do decide to purchase from them make sure you ask a lot of questions and triple check the prices on your paperwork before you leave. Be forewarned they will tell you anything to make a sale but will not stand behind it after. Also make sure to read reviews first especially for their corporate office with 1.5 rating. Wish I'd have done my homework. Also it's amazing that the owner only responds to 5 star reviews. How they get 5 star reviews is beyond me. Update it's a month and after many empty promises there is still no resolution to our issues. They rest of the furniture has finally been delivered but we still have not been reimbursed for what they over charged. Very dishonest business.

The salesman was awesome ⭐️⭐️⭐️⭐️⭐️

Shiloh store has a great layout and so many options on the floor to choose from. Christian was extremely helpful and helped us find the right recliner and dresser drawers for a family member. Highly recommend!

Had good selection and price

Good store, Helen was great with us. We were looking to outfitting 4 rooms in a duplex, however, this year the colors went to almost all earth tones and much less modern and it limited what we bought this time. What we did get was very good pricing.

We've been there a few times deciding on what to get. However the sales rep we requested was busy and referred us to someone else who had to continue to ask someone else for help. It was a little disturbing but he got the job done.

Was not pleased to see the sales person added the protection plan, $426, without my knowledge

Best experience at a furniture store! met bart at the door and he answered a couple questions and left us ALONE to shop and talk without a sales person on our tail. finished up with Kristian. he was great. answered all my questions about extra warranty. fast and easy! thanks guys!

BART was amazing. He met us shortly after coming through the doors, asked up what our specifications we were and literally took us to the furniture we wanted. Hands down some of the best customer service I’ve ever had.

As soon as I walked in the store, Keisha greeted me and attentively listened to my needs. She immediately took me to a sectional that was perfectly suited for me! I purchased it and am looking forward to relaxing on it watching Married at First Sight with a bowl of popcorn and my favorite beverage‼️🛋️ 📺 🤗

Kristian was my sales rep and he was so friendly, helpful and kind. He absolutely made my day and helped me purchase a lovely couch and loveseat. I’ll be back and he will be my go to salesperson for as long as he works there.

Great experience went looked around a couple weeks ago. Came back to purchase the couch. Khristen was helpful and to the point!

Always a good and friently visit

I loved my saleslady, Helen!!! I will be back soon!!

Urban Miller helped my husband and I pick out the best couch based on our preferences. He was patient and we did not feel rushed to make a decision. The whole process was very smooth overall.

They delivered me a couch with the atm rest half broken or not assembled correctly. I have been reaching out since Monday and they are giving me the run around. No one has helped me at all.. I even went to the home store that delivered it and they said they couldn’t have me. This was a very unpleasant experience and not worth my money especially the extra $260 for delivery. Very unsatisfactory

We had a great experience and great service from Kristian. Love everything we got !

The shopping experience was great! There was so many nice items. The 2 sets of vases purchased worked well for the floral arrangements for my event.

Salesman was very friendly, helpful, outgoing, professional and knowledgeable!

Helen Forbes was Amazing! Thanks Helen for going above and beyond to make this happen!

Heather helped me get everything I needed to get my couch and living room back to new again. Thank you so much.

Sarah was very knowledgeable, helpful, and didn’t over push. She was down to earth and honest about everything

Zack, was a great help through the entire process

Had a great experience! Bart was available and answered our questions without being pushy! Appreciated the ability to walk around and take our time.

This is a horrible store with terribly deceptive workers. They brought us the wrong couch and expect us to keep it and pay for it. We already had issues with their two month long delivery date and we requested a refund. I wish we didn't let them talk us into keeping the order because they turned around and delivered a $1,800 breach of contract. Our encounter with salesman Kristian left a sour taste in our mouths, as his deceptive tactics led us to believe we were getting exactly what we wanted. When we sought assistance from the manager, hoping for resolution, we were met with dismissiveness, further fueling our frustration. The agony prolonged as we endured a month-long wait for the correct couch to be delivered. Their automated scheduling system bombarded us with daily calls, promising delivery dates that never materialized. Each time we followed the prompts, the system failed us, pushing our delivery date back yet another month. Despite numerous mishaps, we naively gave Ashley Furniture multiple chances to make things right, only to be met with further disappointment when they delivered the wrong couch. Fed up with their incompetence, we have taken legal action and filed complaints with regulatory agencies. In conclusion, save yourself the headache and avoid Ashley Furniture at all costs. Their incompetence, deceptive practices, and dismissive attitude make them a store to steer clear of.

We eagerly awaited the arrival of our new couch from Ashley Furniture, excitement only to find out they delivered the wrong couch. We already had issues with their two month long delivery date and we requested a refund. I wish we didn't let them talk us into keeping the order because they turned around and delivered a $1,800 breach of contract.Our encounter with salesman Kristian left a sour taste in our mouths, as his deceptive tactics led us to believe we were getting exactly what we wanted. When we sought assistance from the manager, hoping for resolution, we were met with dismissiveness, further fueling our frustration.The agony prolonged as we endured a month-long wait for the correct couch to be delivered. Their automated scheduling system bombarded us with daily calls, promising delivery dates that never materialized. Each time we followed the prompts, the system failed us, pushing our delivery date back yet another month.Despite numerous mishaps, we naively gave Ashley Furniture multiple chances to make things right, only to be met with further disappointment when they delivered the wrong couch. Fed up with their incompetence, we have taken legal action and filed complaints with regulatory agencies.In conclusion, save yourself the headache and avoid Ashley Furniture at all costs. Their incompetence, deceptive practices, and dismissive attitude make them a store to steer clear of.

Salesperson was great! Knowledgeable and had answers for all of our questions.

Great customer service

Bart was great! Big help!

Excellent, attentive support in making our selections!

Mr. Hubbard was a joy to work with and ensured a smooth, stress-free encounter. I look forward to dealing with him again for my furniture needs.

It must have been the busy time of day. I couldn't find a sales person to ring me out. But the furniture was beautiful

Great service Shelly and Justin are the best

Our sales associate Keshia was awesome! Great customer service, recommend you see her when you are shopping at Ashley in O’Fallon, IL off Greenmount.

Justin, Awesome, Professional, Knowledgeable, Friendly. Thank you for all your help.

Justin is Awesome

Friendly, informative staff, and not pushy at all! Highly recommend this store.

Brought a kitchen table and chairs. Went to there wearhouse to pick it up. Had it set up for it to be put together except for the table. Get over there it was all in a box. It is a very heavy box. There was no way just us 2 could pick it up. Had to go find some people to help us. Not at all happy!!

You All Are Great

Service was great

Urban Miller was a great help in finding us exactly what we would need to make our deck the perfect hosting space. Service was very friendly and easy for us, 10/10 highly recommend

Michael at the Shiloh IL location was polite, helpful and respectful. It was a pleasure working with him to find the perfect sectional for our house.

My wife and i have had good experiences with Ashley over the last 17 years

Helen was very friendly and pleasant to do business with I will definitely ask for her next time I need furniture and do my business with Ashley

Michael was my salesman. He was wonderful. Sold me a gold rated recliner and my mother is now going to purchase 2 tilt recliners with in the next two months.

Very kind and patient customer service!

Attention to the customer was excellent,I didn't see what I wanted but the sales person Ms Perry worked with me on another item and got me fair pricing

I appreciated the friendliness of the staff. Robert was really helpful and kind.

Bart was so hopeful and patient with us when purchasing a new addition to our home. He didn’t pressure us and or hover like reps tend to do when purchasing items! Thank you and we cannot wait to receive our new couch!

It is 7:30 on a delivery that was scheduled from 12:30 -3:30. Don’t offer a delivery day and window for delivery if you can’t keep your appointment. I missed work to accept this delivery. You want a positive rating do what you say you are going to do.

My sales person was amazing and knew exactly what I wanted.

Our recent visit to Ashley was great. Niezel Ogas who was our sales associate took very good care of us. She was efficient and patient with us!

I had come in the day before to look at furniture and pick out what I wanted. Went back the next day to purchase. They were slightly busy but I stood by the sales counter for probably 30 minutes and no one acknowledged me. I finally had to ask for help. I probably should have just walked out but I still purchased.

Justin made our experience perfect! He is so knowledgeable and makes sure that everything gets taken care of! His customer service skills are off the charts! Ashley Furniture is lucky to have him!

Helen was amazing

The sales person Kristen was very helpful and informative on helping us decide what couch and ottoman would work best for our apartment. He was also very detailed on the steps that come after purchasing furniture from Ashley Store.

I had a large order to make from Shiloh,IL store to all be delivered to an out of state home. Kristian at the Shiloh store helped us by texting my wishlist and making recommendations. The process was made easier and frankly bearable by this outstanding service and we look forward to the white glove delivery which will assemble the items and place them in the spots that we would like in the home. This service is the main reason we chose Ashley. Also the selection and the prices are reasonable. I highly recommend Ashley for the choices, prices but most especially for the customer service and convenience of the white glove delivery! Go see Kristian if you are in the Shiloh. IL area!

Had a great experience with this Ashley store. Kristian helped us find what we were looking for, explained everything to us from the warranty process to even answered questions about stuff we purchased from Ashley stores in different states, he even played thumb wars with our son (don’t think he realized it but he was babysitting for us while we perused the store). Definitely received great customer service from this store, something that is getting harder to find these days!

We liked the Sofa/sectional we purchased 14 months ago. It was great... Until we were looking for the TV remote and moved a cushion and noticed the stitching gave away on the edge of the "decking" (the stretched fabric under the cushions) leaving it open on the edge. We called for the BS warranty, that they sell you, to kick in and they don't fix stitching... WHY HAS STICHING COME OUT IN LESS THAN 14 MONTHS?!?!? I'll tell ya... SHODDY CRAFTSMANSHIP. I'm done with this company and they will not see another dime from me or my family.

My wife and I have been looking for a new bedroom furniture set for a while. She went to Ashley and was able to find one that she really liked. It was reasonably priced and quality built. While we were there, (at Ashley), we decided it was finally time for an upgrade to a king size bed. Helen, the sales associate who assisted us was fantastic! She helped us without being pushy. She listened to what we were looking for and asked us many questions which helped contribute to our decision. Top notch employee!!! She represents that company extraordinarily well. She was even able to save us some money a few different ways. I can’t be more serious when I say she was the best sales associate I’ve ever dealt with in my entire life in the history of furniture/bed shopping. All in all Amazing. We love Ashley Furniture and will definitely be back in the future. PS….. Helen deserves a a huge raise…….. the company is lucky to have someone like her!

Ashley's is a great place to get good quality furniture at reasonable prices. The staff is friendly yet they are not like helicopters hovering over you. They give you guidance on what you're looking for but don't push to make a sale. We've had great salespeople, Christian/Robert/Bart and others in the past and we wouldn't hesitate to use any of them again on future purchases. We would recommend Ashley to friends and relatives. T. Scott

It was a great experience! A big thank you to Justin for all his help.

We purchased a table set back in 2021. Our sales person was great. Everyone at Ashley raved about their extra warranty with how it protects again water and other damages. We went ahead and purchased it along with the table. Unfortunately, the warranty is completely useless. We made one claim in order to get our table fixed due to damage from a cup of water spilling, and the warranty company will not cover it. Several representatives from the warranty company told us even if we made a claim on something else with the table it will not get approved due already having a rejected claim. We went back to Ashley and they directed us to the customer service line where we waited on hold and told us there was nothing they can do except recommending to us to buy a completely new table. This process has been a huge disaster as what we thought would be covered under the warranty was now deemed outside the terms. We will not be recommending the extended warranty to any of our friends or family members, and we will definitely not recommend Ashley furniture as a company in general.

My experience at Peerless was absolutely fantastic, the salesman that helped me was a guy named Pail and he did an awesome job!!! Great looking furniture in the store.

Justin helped me pick a nice couch. He was very nice and easy to work with.

Friendly sales associate, made the shopping experience quick and simple.

Nekisha Perry is an excellent salesperson. I would recommend her to all my friends and family.

Kristian was very helpful and knowledgeable. Our shopping experience couldn't have been any better.

No sales pressure. Looked at my options one evening and went in the next day with my decision. I was in and out within 45 min! Great experience

Terrible I walk around the store for over a hour not one person asked me did I need help, I’m a African American I walk by several employees more than three times they never greeted me not once a elderly white lady walked in and one the guys got right up and started helping her they got near me and I just starred at him he looked at me and I said I’ve been walking this store for over a hour and nobody never asked me anything, I stated I was just about to walk out you almost lost a customer he stated I thought someone was helping you really I walked passed you when did you see in body talking to me you saw me walking around I made a big purchase and I don’t even no why and the guy that did help me he thought it was funny to joke with me telling me I had to give a hair sample and blood test to make sure I was the right person making the purchase I didn’t think that was funny at all just very disrespectful

The sales person, Helen Forbes, was efficient, kind and courteous, and I walked out of the store having purchased a sofa to be delivered expeditiously.

The sales person was real nice and answered all the questions we asked. He also explained to us about the warranty informations.

The sales clerk was rude and had a thing with serving white people. Very impatient with questions and then, after being passive aggressive was just aggressive. When I said I was uncomfortable with his replies he asked if it was the color of his skin. I said no, it's how you are speaking to me. He said let me get the manager, someone who looks like you. Where does that come from? He was rude and impatient and when called out he said it was race?! I went to a different Ashley store, placed my thousands of dollars worth of business and was then happy with the service. Won't go into Shiloh Ashley again. I don't do business with rude people, and there are so many other choices, why be uncomfortable with the salesman when I can be served politely.

Christian was extremely professional and easy to work with

Very difficult to schedule delivery when you work!

Excellent experience. Sales person (Kristian) was knowledge and very helpful.

Absolutely love my new furniture!! My sales gentleman urban miller was excellent!!! You have an asset to your team with him there. Thanks for everything urban!!!

Sarah was so helpful and patient with us today. She was a big help deciding what is best living room set for us. We can’t wait for my furniture to arrive. Thank you again Sarah!

Robert was very helpful, extremely patient and kind. Thank you for a pleasant shopping experience!

Minimal sales pressure. Salesman was pleasurable. Good experience!

Helpful and friendly

I had a good experience. Our guy showed us around, showed us some options, and broke down pricing. Very friendly and directed us to the finance lady. She was good too.

it did a good job on sharing the information about the mattresses but the prices could’ve been just a little bit better

Worst customer service! I walked in with the intentions of purchasing the Cambria sectional and matching ottoman. I walked around the store at least 30 minutes waiting on some help. No one even said hello. As I was walking towards the exit...after no one acknowledged me at all someone asks if they could help. I will take my business elsewhere!

Keisha was the best. She showed me my options and made the sell. Excellent service

Helen was the absolute sweetest and knowledgeable to work with!

The rep Keisha was very patient, polite, and understanding.

Our in store experience went well. We found a chair that fit our needs, purchased it and was told it was in stock but the soonest delivery date was about 5 weeks from date of purchase. 1 week before delivery date I received a message to schedule a delivery time. When I replied the automated system said there was an issue and to call. I called and was told the items was now out of stock and wouldn't be expected in for almost 9 additional weeks. This was completely unacceptable as we were told it was in stock when we purchased it. Ashley was not willing to help in any way so we canceled our order.

Our sales rep Kristian was friendly and helpful. We found what we were looking for at a great price.

Bart was extremely helpful and knowledgeable about the furniture and did a great job explaining what to expect after I placed my order.

I ordered a recliner on 11/24/23 and am still waiting for delivery. The only way to talk to anyone in the store is to go in person. I live 25 miles away and drove in twice to find out the delivery delay. I am supposed to be on the delivery schedule for tomorrow, but I have had several text messages in the last week wanting me to schedule my delivery for 2 weeks from now. I cannot believe how bad their customer service is and won't be shopping in their store anymore. I recently bought a mattress from a family-owned business, and it was delivered the next day with a follow up call to make sure I was happy. I will be shopping small locally owned businesses in the future.

I had a great experience with purchasing my couch at this Ashley store. I was very comfortable when dealing with them. I felt they worked with me for fair pricing. I will return for my next home furnishings!

We really enjoyed our shopping experience with Robert. He was very friendly and provided great information on the available mattresses. He was very patient and listened as we kept changing back and forth between the products.

Purchased a new kitchen table and drove over to their warehouse in South County to pick up the table myself. Got home and the legs, mounting bracket and hardware for the table were all missing. Still haven’t heard back from the store on if/when my remaining components will deliver. The table is completely useless at this point. Told it could take up to 72 hours just to get it “keyed” in. It’s extremely disappointing and frustrating. I assumed that purchasing from a recognized “Brand” would avoid these types of issues. I get the store didn’t package the box but you’d think they would at least have some sense of urgency in resolving the issue.

They were very helpful and friendly.

Kristin was awesome in helping me even though I didn’t purchase at that time

Great choices and great service! The chair fits nicely in my little corner office, and I love it!

Great service, very nice furniture.

We had very knowledgeable and courteous staff helping us today.

We went to Ashley Furniture to find a living room set to replace our 12 year old set. When we entered the store we were pleasantly greeted by a sales person. She ask us what we were interested in and then guided us to the area that we were interested in. She answered all of our questions. Her listening and communication skills are excellent. Her knowledge of the products are excellent. I highly recommend the Shiloh Ashley Furniture.

The purchase process was awesome, Keisha Perry was my sales consultant, and I appreciate her service and time and patient with my table set. However, the delivery service was horrible, they brought me a old table Dusty dirty and damaged, I took pictures this was the worst experience ever.

Robert was a pleasure to work with while finding the right sectional for our space!

Very pleasant with no pressure and a very knowledgeable about there products.

My fiancé and I went to the Shiloh location to buy a couch, coffee table, and end table. The salesperson was very helpful with the sale. Yet.. it stopped there!My fiancé wanted to pick up the order at the warehouse in South County. That's when everything went down hill. We went on December 23 to the warehouse and the men working brought the couch out. They dropped the couch in front of us. Thankfully no damaged occurred. However the corner of the couch had cardboard ripped off and the fabric had debris and grease from the storage and the men. We said we did not want that couch. Called Ashley headquarters and they said we'd get a replacement as soon as possible. My fiancé received a call on Dec 26 stating they got a NEW couch . That we could pick it up. So he arranged to get it and the coffee table. We drove to the warehouse only to be given the SAME EXACT couch, only they had someone try to clean and take the stain out. The warehouse manager/mover ( same man from last time) was rude and told my fiancé that it was a different couch. We questioned why the same corner of cardboard was ripped off, why everyone else had couches covered by plastic and cardboard, but ours had been exposed. The man continued to proceed with it was a NEW couch and that they just ripped it off that day. Why would they need to do that? My fiancé was so frustrated because the man completely lied to our face. We took the couch and will NEVER purchase from this company again. The customer service from the home store was null. No one tried to rectify the situation. Just beware of the people working in the warehouse...they DO NOT take care of the pieces they move inside. Absolutely horrible customer service!

Kecia was great! Every time I've gone into the store, she has greeted me with a smile. The sofa I purchased is awesome. I'll ask for her when I return.

Robert was very kind and worked with us to fill our needs.

Great salesperson, no problems or pressure. We were in and out in under an hour

Robert was Amazing to work with..will be back and will request for him to help us...thanks Robert

It was a pleasant visit, as well as was the Sale. Associates, Robert and Zach, were very knowledgeable and very informative in helping with my needs in selecting the perfect mattress for my needs. Would definitely refer others in need of acquiring a future mattress/ bed set. Thanks again.

I am very pleased with my purchase, delivery and the drivers who were courteous and kind.

Love Ashley Furniture, but they are over priced and need a OVERHAUL. The look is Dated, for the most part, 'cause they do have some Grand pieces.

Robert was very knowledgeable patient and helpful.

We went to the store on Black Friday and ended up purchasing a bedroom set and my spouse as well as myself told the salesmen that we needed a platform bed as we don’t have a box spring. Not only did we tell him this once but TWICE to ensure it’s what we wanted. Fast forward to yesterday when the delivery guys were here who were AWESOME informed us that the bed would need a box spring. I tried to call the store to speak with the salesman and he hung up on me. So needless to say the wrong product was ordered and we had to go out and spend even more money on a box spring. I will NEVER buy from them again or recommend them to anyone!

I love my sofa. Perfect for my home office space!

KEISHA PERRY was such a delight to work with. She showed me some great pieces and very professional. Thank you!

Employees are kind and friendly. Customer service is awesome 👏 . I would recommend everyone to Ashley Funiture in O'Fallon!

BUYER BEWARE!! Check the website for pricing! The store charged us $549.99 for a nightstand and $274.99 for the second night stand that was "50% off". One night stand on their website is $269.99 full price both comes to $539.99! They charged us $1,199.99 for a door chest that is $749.99 on their website! When I called to cancel the order it is impossible to talk to a person and the person I finally got to talk to said there was nothing she could do and she couldn't cancel the order. Horrible service!

Very friendly and they do everything they can to help find what you want

BUYER BEWARE!! Check the website for pricing! The store charged us $549.99 for a nightstand and $274.99 for the second night stand that was "50% off". One night stand on their website is $269.99 full price both comes to $539.99! They charged us $1,199.99 for a door chest that is $749.99 on their website! When I called to cancel the order it is impossible to talk to a person and the person I finally got to talk to said there was nothing she could do and she couldn't cancel the order. Horrible service!

BART was great good Service

Overall the sales person we ended up with was great. That being said the initial person we were chatting with later "didn't feel comfortable" waiting on us which I found extremely odd and he basically sent another sales person to come help us without letting us know. Pro's-We received the 30% discount even though we were $150 shy on the $3000 total spending needed to receive the discount which was awesome con's-We were told the delivery fee would be $450 for a dresser, a mattress, and 4 end tables... Which is NUTS!! I've been buying furniture from Ashley for 10+ years and it's always been free delivery or around $100-$150 depending on the promotion, so I was shocked by this. We opted to get a haul and do it ourselves bc $450 to deliver such few things is ridiculous. Other than the insane delivery price everything else was great. The sales woman we ended up with was very nice and helpful.

Miss Tiffany and Helen were great. Very helpful and would use them again in the future!

I had a very good experience today. Keisha Perry was my home specialist. She was very professional and informative. She is extremely personable.

In just a few words. Keisa is by far the best customer service person I have ever run across. She was patient, kind, INFORMATIVE, She knew when and when not to talk ( the true mark of a good member of any team). I am a Pastor and I promise that I will let the people know about ASHLEY FURNITURE AS WELL AS HER. Thanks for the wonderful service.🙏🏾

It was great good customer service

Took way too long. Had to sign my name like 20 times, wait 30-40 minutes and fill out tons of paperwork just to pick up a $70 item I had already arranged to pick up ahead of time. Had to idea it was harder to go to Ashley furniture than it is to buy a car. Surprised they didn’t ask for my social and try to run my credit lol.

I had a good experience purchasing my sofa and loveseat. My sales rep Justin was able to assist me with all my questions and needs.

Job well done. Delivery was outstanding!

We were able to look at the merchandise before a sales associate offered assistance. We appreciated that.

My sales lady knew exactly what to show me. The couch and love seat are perfect for our family room. We really love our selection. Thanks to our great sales lady.

The store was beautiful, the employees were awesome. I found the perfect little table and chair set for my kitchen. It will be delivered Nov. 30th. Perfect My thanks to all.

My experience with Ashley’s was Awesome. Helen my salesperson was Great. The guys that delivered and set up my furniture was the Best. They were very nice and professional. Setup was fast and courteous. I would definitely shop there again after I get this bill down.😂😂And will refer to my Friends and Family. Thank You so much for the Great Customer Service.

Sara and Robert went above and beyond to help me.

Tiffany and Bart, were amazing, knowledgeable, and very helpful with our furniture. I would give them both five stars and more. I do recommend Ashley’s to others. I only wished that their customer service was better than we received we first walked into the store. I would love to give this store five stars, but we were NEVER greeted until we were leaving. Nobody stopped to say hello, or even welcome to Ashley’s.

The entire experience was awesome from picking out my chair, to paying for it, to delivery. My salesperson was the sweetest person ever. The delivery guys were awesome and personable too. I was also pleased with how quickly they were able to schedule the delivery. Thank you all for making my first purchase from Ashley a pleasant one. I will definitely be a repeat customer.

Justin did a terrific job!!!

Niezel helped me to find just the right mattress for my new bed room suit. Hopefully 🤞 it is going to help me with my back pain. I'm looking forward to a full night's sleep 😴...

We found the perfect kitchen table we were looking for. Thank you Helen F, for all your help. Great costumer service and quality.

The delivery guys were nice and pleasant. But the merchandise I was unhappy with was the headboard. I was told any bedrail would go with the headboard. This was untrue. Now have to buy rails.

Delivered on time and the crew was very respectful of our property. We did not account for everything when they left, bit we were able to reach delivery for them to return the same day. Great experience!

I have had excellent experiences with Ashley. Kristian has been very helpful to my family on multiple occasions, exhibiting patience, expertise, and a friendly demeanor. As a result, I plan to continue relying on Ashley for all my furniture needs.

My experience in Ashley's was enjoyable. All the staff were helpful, courteous and professional.

Great selection and good service.

I enjoyed my experience at Ashley’s Furniture today. Helen was great and I was in and out with everything I needed.

Knowledgeable sales staff and excellent delivery people.

Great experience with a friendly sales staff! They were very patient with our young children and got us taken care of quickly after we found the right product!

Great service from Helen and great prices!

Helen was excellent ask for her she very upright on everything and follows up with you as well …

The delivery guys brought my new furniture and set it up for me today. They made sure I was happy with the couch & chair. Then they placed them in the appropriate spots. The guys were very efficient & friendly. .They did a very good job. I'm very happy with the furniture and the service.

I told Kristian what I wanted & my budget !He showed me a few things that wasn't just right!! He asked me to wait a minute, went to the computer & said follow me!!!! He found me the perfect chair!! Just a little over my budget but perfect!!! So I treated myself!!! I had a very good experience!!! Thank you Kristian!!

Very delightful and professional not forgetting how patient. Thank you

We absolutely loved Kristian! He was well mannered and very pleasant. Love the store! Neat and nice furniture.

The sales person mixed our order up with someone else order and pur money had to be refunded. We think she added an extra $150.00 to our order after she wrang it up for her commission. Not a good experience and we don't want to deal with the sales person again.

The furniture options are diverse and modern for anyones style when it comes to the home. When entering Ashley, you will be approached by at least three employees who ask if you need anything. It can be helpful but also a bit excessive after the third or fourth time. The prices for the furniture are somewhat steep, which can be somewhat of a deterrent. We have purchased a couple of pieces from them that have lasted years.

Helen was very helpful and made our shopping experience easy and enjoyable.

My experience was great! I feel the two associates were very attentive to my needs and put in the extra effort to understand and to show me and demonstrate to me all of the options that were available.

Everyone who assisted me was very knowledgeable, polite, and patient with me trying to make up my mind which couch and chair I wanted. With that said the guys that delivered my furniture did am excellent job as well except whoever packed the truck did not pack the power cord for my "power" reclining chair said they will be mailing it to me in a week. So until I actually get my cord I can only give 3 stars...once I receive it I will change to 5 because that's the only thing that was wrong with the WHOLE transaction start to finish!

After delivering found out one of the dining chairs had a defect and one leg shorter than another. Now can’t get anything done!!!!

Very easy deal. Very awesome price especially for first time apartment!

I would give 0 stars if I could. They strong armed me into getting an extra warranty which covers nothing. I have had my couch for less than a year and it broke but the manufacturer warranty or the extended warranty will not cover it. Ashley gives you the run around and will not give you a direct answer. The customer service is extremely rude and the guy kept cutting me off which caused me even more frustration. Do not use Ashley!

Keshia assisted us find our new living room set. She is amazing. Ask for Keshia when shopping at Ashley’s furniture store.

Loved that we were able to walk around and browse until we were ready to ask some questions with out a salesperson following us around.

Very good nice service so simple in and out incredible customer service and great attention I will send people to buy here anytime

Very poor customer service and communication. Multiple times we agreed on delivery and that it would be free. Yet, I am getting contact saying delivery is not free and that they are scheduling for me to pick up the items in their warehouse. Avoid the hassle, order online and skip the bad in-store service.

Glad to know that all sales are final. When no one ever mentioned that. This place the definition of a shake down. Gutted the back office and the manager won’t let me return 2 pillows.

Kristian was absolutely amazing! He was extremely patient with my husband and I as we searched for the perfect couch all the while trying to entertain our kids.

Wonderful staff!

Niezel was such a joy to work with! The inventory was a bit traditional for my space (I am decorating in mid-century modern style), but I found a sofa that works in my basement rec room. Price was good. We'll see how the quality holds up...

Niezel was a wonderful sales representative. She helped me choose the perfect couch with the perfect plan for me. Thank you 😊

Very friendly and helpful. I would recommend this store for furniture.

Very polite always willing to help!

A big thank you to Robert for his assistance in the morning and to Kristian in the afternoon. No pressure to purchase except when we came in ready to buy.

Helen is fabulous she always helps me and answers all questions

Your employee was very helpful. I will come in tomorrow to make my purchase. Thank you Miss Kesha.

I received great service, she was pleasant and professional, she also was very helpful

It was a Great experience. And, what made it such a Fantastic experience was the Ashley associate name Niezel S. Ogas. What a Pleasant individual!

Kristian did a fantastic job with customer service and follow up. I highly recommend Ashley!

I appreciate the customer service Robert provided in helping me find the perfect addition to my livingroom furniture. He listened, made suggestions, and answered all my questions. It is treatment like this that keeps me coming back to Ashley.

Found exactly what I was needing!

Service was awesome Mr.bratt is a awesome salesman from Shiloh ILLINOIS

I always receive the best service when I go to Ashley furniture. It’s one of my favorite places when I’m trying to up date my home.

My sales person Keisha was awesome. Thanks for working with me!

Easy, decent deals. Only wish more stuff was in stock and a warehouse was on the Illinois side of the river.

My salesman was awesome he was fun quick and educated! Exactly what a customer looks for when they have been shopping for a kitchen table for days ! He found exactly to the t what I wanted! Thank you mr. Salesman I’m so satisfied. Definitely will be back to shop again .

We purchased a bedroom set from Ashley Furniture over the Labor Day Holiday Weekend. Justin Bayus did a fantastic job helping us throughout the entire purchasing process. Thank you Justin, well done! Mr. Bay is customer service was second to none. Great job Justin, thank you’ll. We recommend seeing Justin if you’re in the business of purchasing new furniture at Ashley Furniture!

Very helpful in finding the perfect table. Very courteous to me and my daughter, who ended up buy a living room set too.

Professional, her name was Sarah she did an excellent job on selling me the furniture

I had a great shopping experience at Ashley's! My salesperson Nizel took all the time needed to make sure my furniture selections were fitted to my needs I had expressed. Also my price points were taken into consideration as well as the quality and benefits of the items I had to choose from. Manager Robert at this location also was very courteous and helpful when final selections were decided upon making sure I was given discounts available to me at this time. Can hardly wait on my delivery. Will definitely shop here again!!!

I like that the store is open til 9pm. I also like how the manager handled my order and patiently got things together for me. Manager Keisha P. is very professional. Thanks for your assistance

They were fast and good furniture for a great price.

Kristian was great! He was super helpful in finding a sectional that would fit in my living room and my budget. Even with my limited budget and space, there was a lot of variety to choose from, and it was very reasonably priced. I’m so excited to get my new couch!!!

Our salesperson, Niezel, was excellent she listened to our needs and then showed us items that would work specifically for our situation. I do wish we could have gotten different pillows with our liveseat as these have orange in and I will never use them. The ones with grey on the next couch same size would have been perfect but I was told could not be traded.

Excellent service and very good prices.

Very Professional and no pressure to buy.

Very quick and courteous. I knew what I was looking for and Bart was awesome and got me out quick with what I wanted.

Excellent Customer Service

No high pressure or rushed sale. Keisha showed us of what we asked for in our price range and then let us cruse the store looking around. We bought a sofa and love seat combo she showed us that was on sale at a really good price.

Kristian was great

This is the very worst experience we have ever had. I wouldn't never buy from this store ever again! After purchasing a $9000.00 dollar bed, never ever delivered time and time again. The rudest of people that we ever dealt with. The manager put in wring, did not keep his word, the district manager through us out of the store! I registered my complaint with synchrony bank, they are investigating. Don't go to this place. They are liars and cheets!

If I could give a zero I would, I purchased items and paid in full in store. Delivery day comes and no delivery. I inquire and was told my order was showing layaway. How could this be when I didn’t put anything in law away and I paid in full at the time of purchase. I go into the store Robert who I was advised was a manger on duty couldn’t tell me exactly what happened so he made something up my order was canceled because of incomplete paperwork. Which one was it lawaway or incomplete paperwork? Well I have the best solution refund me my coins and I will Never do business with Ashley furniture again! I see why this company as a whole has a poor reputation. Unacceptable

Went to buy 2 recliners and Burt was very helpful. He showed me what they had and about the sale that was ending the same day. He explained the differences and helped me pick out 2 recliners I am happy with. I would recommend this Ashley and will definitely go back.

Good service

We specifically went to buy bedroom furniture & left buying living room furniture also! I truly hope this furniture stands up to previous furniture!

Very nice and polite helped me a great deal

Ashley store was grate, our sales representative was exceptional. The furniture mover were great. We just have a concern with the furniture.

Niezel was great. Addressed all of my questions.

Sarah and Tiffany did a great job getting us the couch and table set we wanted. We will definitely be going back to get more furniture in the near future. Sarah was a no pressure sales person and I love that. She was there when we needed her and just let us look around with no hassle. 2nd time buying an Ashley couch and the last one we have had for 10 years.

I was looking for a sofa and recliner that I had seen online. Dufresne came up and asked if I needed help and she looked online for the sofa that I was looking for. It wasn’t in the store. She showed me the Stoneland sofa. I sat in it and I was in love. The price was higher than I wanted to spend but she checked and it had just been put on sale! Perfect! I can’t believe my luck! I’m so happy!!!

Robert was the BEST! He helped me from start to finish and was very helpful and gave me some great advice about the loveseat purchased!! Thanks again Robert!

Helen was very helpful and knowledgeable. I definitely recommend working with her.

Robert was super helpful! Great to work with! Will definitely be a return customer!

*Update* This is the worst sofa I have ever purchased. It’s literally fallen apart. The cushions slide every time, the material started peeling and looking worn after a month. It’s been the most pointless awful sofa. ** Ashley (Shiloh, IL). We liked our sales guy but the service and sofa have both been a headache. It took 4 deliveries to deliver two pieces correctly. Now that we finally have all the pieces to our sectional the end piece is now cracked and it sits lower than the rest. We have a warranty but this is ridiculous. Contacting Ashley through the website gets us nowhere. It’s like being sent through a loop of nothing. All the CSR will tell you is that they’ll put in a ticket. I didn’t ask for compensation when I had to wait a month and put aside an entire month of Fridays waiting on delivery. All I asked was for the correct pieces to be delivered. I was never given an explanation. This sofa piece needs to be replaced. This whole experience has been horrible and dismissive and one thing after another.

Our sales associate Kesha was wonderful. She was very knowledgeable and not pushy. She helped us find a great couch and recliner within our price range.

Pleasant experience. Professional and Christian? was very helpful and thorough. Thank you Christian? for a pleasant experience. A+.

Sales representative was very helpful and friendly and professional.

Lollie was great …. Very helpful and we bought a couch in 30 minutes…. Thank you Lollie!

The saleswoman was fantastic. I wasn’t sure exactly what I wanted, but she really took the time and worked with me to find what was right for my needs.

I was told by Keisha! My delivery charge would be 100$ she forgot to add the box spring to my order therefore we had to run my card again. Without me knowing that causes me to pay for 2 deliveries in one delivery! I'm requesting my 100$ back or give me back my whole1983.74. I am not happy with that at all. I've never had issues with Ashley store and since they're making it a hard issues....I will NEVER shop at this store again

The Ashley store in Shiloh was very knowledgeable about adjustable base and mattresses. Just what we were looking for. We went ahead and order what we needed.

Lollie is the best!

Thanks for your service 🙏

Horrible sales and customer service. Will lie to your face just to make a sale. Then fail to meet delivery promises and expectations. Find another place to buy from.

We bought a sofa this last weekend and we were told it would be delivered on the 12th and that they would call the day before. By 4:00 on the 11th I called to verify delivery which I got an answering machine saying they would call be back. Fast forward to the 12th at 4:00 (I hadn’t received a call back yet) I called them again and was answered by someone who had such a strong accent I could barely understand him. He said I wasn’t on the schedule and the earliest date would be the 18th, which I said that my wife arranged being home today for the delivery, which he responded next delivery will be the 18th. I wasn’t going to do a review, but they have sent me two requests to fill it out so here it is. I understand that communication and good customer service is pretty much a thing of the past, but they could have avoided a 1 ⭐️ if they would have just called and said the 12th isn’t going to work for us.

We were welcome to look around on our own before we decided to make a purchase Experience was good.

The online vs in store prices were much different and really the explanation wasn’t no better of why….no price match or an actual deal.. for the process..The delivery and set up was great.. but if I purchase again it will be online..

It was an exceptional experience shopping with Helen F. She and the entire staff were very patient with me as I shopped. They offered decorative suggestions when I was undecided. I love the no pressure atmosphere.

I had a very helpful sales lady, Niezel, who was able to bring me directly to the item I had wanted and took plenty of time letting us try that couch and another similar one. She was super friendly and, since I was struggling with mobility from an injury, also let us try some really comfortable beds, which we are also considering purchasing. The manager also did price matching for us and we had delivery scheduled promptly. I highly recommend Nietzel as she knows the products very well.

Thank you so much an Tiffany an Robert Helen for the good customer service that I have received

Ease of sale and very flexible for ways to pay and amounts down.

Went in store to buy furniture and paid for "white glove service" which consisted of 2 rude guys just dropping my couches off and taking a picture. Couches are now broken and it has been over a month with no help. We were told that they were waiting for parts and the ones they ordered we don't need. They ordered motors and out couches don't have motors. Everyone keeps passing the buck and I'm just stuck with broken furniture. Worst company to do business with. Claims they have had a phone issue for over 2 months!!!

My husband and I had a great experience at this location. Kristian did a great job at helping us pick out a new couch! Thank you!!

Enjoyed dealing with Robert at Shiloh Ashley. He was very helpful, very informative and not at all pushy. Very good experience.

Everyone was so nice and helpful. We have been looking for so long and we finally found a great livingroom set.

Came today and found a two couches and an ottoman to go with it. Serviced by Bart and financed the purchase with my Ashley credit card. Left and wanted more info about the ottoman so I go to the website and see the same items I just purchased for full price were on sale on the website. I go back and no one can give me a good reason why I’m paying more for the same items in store that are on sale online. Eventually they get the regional manager to agree to match. Even the shipping and the protection plan were hundreds of dollars in difference? Idk how they’re staying in business doing stuff like this, then I feel like a jerk for wanting a legitimate explanation for the cost difference and not even knowing they have a variety of payment plans. I had to act like I was checking out online to show them the different options they have with this credit card. I’m stuck with the card unless I close out my account which can impact my credit score, so in future I recommend going to the store to test the furniture out in person then go home and buying it online to avoid this. I dealt with another guy upon my return back to the store and he was pretty easy going and didn’t fight too hard on the prices; just needed to see the difference we saw online so it made it less painful, hence the 3 stars. Bart re did the paperwork and didn’t give any good explanation or apologize or anything. Definitely felt like it was to make as much on commission as he could. Will never buy in person again.

We had such a great experience at Ashley! We didn’t feel pressured into making a decision, we weren’t followed around by a sales person but they were there if we needed them! We will be back again!m for more home furniture purchases!

If you need help with anything ask for Robert. If he's not there wait until he is. Goes above and beyond for his customers even on his off days!

Kristian was amazing! Helped with all our needs.

Helen at Shiloh, Illinois was amazing. We had our grandson with us & she was quick to greet us & super fast on showing us exactly what we needed in mattresses, pillows, & accessories. Completely happy with our experience!

Good customer service care and thank you 😊

Positive experience with store and staff.

Lolly was very helpful, courteous and respectful!

The team was a quick, efficient and ahead of schedule!

Justin very helpful and friendly. Explained about my order coming in two shipments. Helped me take a lamp from the floor to my car. Will definitely shop there again.

Lollipop greeted me at the door and instantly made me feel welcomed. Great customer service all the way through my purchase.

Our salesman Bart was very knowledgeable and friendly. He’s the reason why we shop Ashley.

We had a great experience working with Khristian. I might be spelling his name wrong but he was great and we were able to have a very easy experience. He was very informative and helpful.

I had a great experience at Ashley's in Shiloh IL. My order turned out to be a little more complicated than I planned, and I had to make some adjustments. Justin B. had such a positive attitude and worked with me for weeks to help accommodate what I was asking for and make it work for me. He was available via text throughout to give me status updates and answer my questions. I really appreciated the excellent customer service from Justin and because of that I will definitely be back to purchase from Ashley's again in the future.

I found my items online I have about several things from there I had a connection with my salesperson who helped me every time I come in the store thank you lollipop for helping me get my items I find it online I go in the store and we make it happen again thank you so much

I purchased furniture while there was an internet outage two days ago and still haven’t got a call to say when it will be delivered. I am patient but I paid my money and a courtesy call to let me know when I will receive it would be good customer service!

I purchased a table and 4 barstools 1800 from Ashley in shiloah il sunday 6/4/2023 put 800 down and financed the rest only to find out you could by it online at there store for 900 so I went in Monday to store asked to cancel order and get my money back they told me there system is down three days later it is still down but guess what they cashed my check this morning I can’t talk to anyone in person by phone they have my money I don’t have furniture because you have to get it delivered from ware house I was able to text synchrony financing and I cancelled the credit account but I still have to cancel order to get my money back and can’t do it till there system is up but again they were able to cash my check they also lied and said they were giving me a 25 percent discount which was a lie Bart Picard was my salesman

Found exactly what we were looking for and the sales rep was very friendly and helpful. Everything went smoothly.

Easy and good experience. Lots of options to choose from. Bart took good care of us

Just out of curiosity I price checked the furniture we purchased on line and the store was darn near double the price I am canceling my entire order Shiloh il is a really shady place to do business I will give my business to someone else they say they are a private store and set the prices as they wish but ride under the Ashley umbrella wow buyer beware

My experience was everything. I immediately knew what I wanted and they were very helpful when it came to my budget.

Lollie was a fantastic saleswoman. Friendly, helpful and not at all pushy.

Kesha and her manager was friendly and professional. They helped me with buying new furniture in my style.

Sales people were on me like white on rice. Tell em you used to sell furniture at their competitor and they will give you space

I purchased over $8,000 with your Ashley team member Aaron Tolson-Smith. I will better be able to rate the Ashley experience after the second leg of the sale is complete which is the white glove experience and delivery. The sales experience was great just by looking at the large purchase. Don’t you agree? If your Ashley team handles the set-up and delivery 100%, I will rate the entire experience on social media. Thank you and I’m looking forward to my delivery.

We had a wonderful salesperson his name was Robert Spiller really was just looking around ended up buying everything I was looking at Robert had a ton patience with me especially the mattresses so difficult to decide I felt so good about all my purchases because of our salesperson Thank You Robert & Ashley Store We live closer to the store in Mt Vernon they have terrible customer service didn’t even acknowledge us after being in the store about an hour. The store in Shiloh was amazing that Is where we met Robert

Great service

It’s refreshing to have such a knowledgeable friendly engaging and comfortable salesperson. I look forward to visiting again for another big savings sale and look forward to our multiple rooms of furniture arriving. Loves it. Thank you Jason McKey!!!

Employees were professional and knowledgeable. They were very friendly and welcoming! Highly recommend!!!

Jason was AMAZING

Worked with Lolly to purchase a mattress during a busy Memorial Day sale. She was more than accommodating, paid close attention to my needs, and made the buying process painless. Thank you!

Jason did an excellent job assisting me with finding furniture for my new place. He made the process extremely easy with no pressure of purchasing an item. I will definitely come back to work with Jason in the future.

The customer service was top notch 👌. Lolly was amazing and mad the process less stressful. I would definitely encourage anyone to buy their furniture here. You might even get a lollipop at the end.

Robert was great to work with. He helped us in finding all furnishings that we were looking for. Thanks to Robert, we will continue shopping there for all of our furniture needs and we will share the news with others about the excellent customer service we received. A++

Bart was absolutely great. It was a pleasure working with him. He made the buying process a smooth transaction for me. I truly appreciate his time with me today. Thank you 😊

Exceptional!! From the time I stepped foot in the door until I left. Only Ashley’s to get my business from this day forward. Ever

My experience was awesome!

With the help of our sales associate, we had selected 2 rooms of furniture that includes an office desk. We paid for the purchases in full by our credit card. Upon signing the final document to show what will be delivered, I noticed that the wrong desk was listed. I showed the manager way the salesman showed me and the price listed. Well I was advised that was the wrong pricing for this desk. When I explained that they were using the bait and switch scheme and they basically advised they would not do anything to honor this. When I suggested we get a refund for the entire order, they said they would but it would take about 14 days. I really wanted the furniture especially the desk but I wanted it for the price advertised. Now, I don’t trust I will get my money refunded to my charge card. Sincerity, Michelle Walker-Cox

My sales representative, Niezel, was very helpful and very courteous.

Working with Keisha was exceptional. She answered all of my questions and was very patient with me in deciding which bed I wanted. She was very professional and I will definitely shop with Ashley again because of her.

She is really friendly I will be back if she helps me out to pick a piece of furniture

Good folks to work with...we got it done quick...thanks

I always choose Ashley when looking for furniture. I love their quality and great service.

Bed frame I purchased was 1K cheaper online. the manager seemed annoyed with me once I brought this to her attention. In addition, I’ve yet to use the bed after delivery because I’ve received 2 damaged parts. Currently waiting for the same item a third time.

Had a great experience with a very helpful sales associate! Helped with picking the layout of the couch we needed and the price. Thanks Ashley Furniture!

I was sold a bedroom outfit and check went through the bank. They said they made a mistake and don’t get the whole outfit. I won’t get my money back for 14 days and didn’t get me Bedroom outfit, so I got nothing and they have my 2100

Very personable and helpful!!!

My wife and I went to check on mattresses. We were led to the back of the store where they had a large area of different types. A very friendly lady was the “main” salesperson who was accompanied by a gentleman who only wanted to show us one particular brand. When we strayed away from that brand he left the area not caring what else we might be interested in. Long story short, the lady was very friendly and helpful, while the guy acted like a total jerk. Sorry but I don’t see shopping there anymore. He ruined the whole trip. If he wants to sell only one brand, he should work at a specialty store

Really fun shopping experience. Todd Brown was great and knowledgeable. I’m excited to buy from here in the future!

Terrible management.

We purchased a sectional couch from here a month ago. In a months time, our couch has pilled on every cushion making it look like there has been years of wear when in reality, the couch hasn’t been used all that much yet. This is our first purchase from this company and I will not buy furniture from them again. I have gone into the store in which a ticket was made for a tech to come look at the couch, but instead, was only called to say they won’t be coming to look at it and there’s nothing to be done. I have spent so much time on the phone trying to get help but all anyone offers is for me to purchase replacement cushions or purchase a device to remove the pilling. After paying over $3,000 I will not put another dime into this company. I’m so disappointed with the quality of not only the furniture but also the customer service I’ve received.

I hate leaving any business a bad review and you can see that by reading my other reviews. We bought a sectional from this store in 2021. Our sales person was named Darrel. We had to buy new living room furniture because our dog had tore up the furniture we had. First off Darrell was very well spoken and polite, he said he use to own a car dealership. He had told us the furniture we were looking at he could get it for us that weekend. That was great to hear because it was in the middle of the government shut down. He said he had it right then in the warehouse. Needless to say we got our furniture 6 weeks later. The second lie he told us we just now found out. He sold us a protection plan to cover any damages if our dog tore it up and even came with a cleaning. We just filed a claim and nothing was covered. No fixing a tares in a cushion no cleaning nothing was covered in the protection plan that we paid good money for. If we would have read the terms of the protection plan, several pages of fine print we would have known that. But we instead trusted what we were told. I urge you to buy somewhere else. This review is to protect you from what has happened to us. It's a bad company. Corporate will say it is the individual stores, the individual stores will say any advertising you are there for is from corporate not that individual store. I wish I could do more than just give a bad review to discourage other buyers. One star isn't low enough. Unfortunately this bad review will not lower their overall rating.

The whole experience was wonder start to finish! Excellent Custer service! Pricing is great with great financing options! I’ll definitely be back!

Excellent customer service, great product.

Sales rep was very helpful .

Lollie is the best ever! She had me laughing as soon as I walked in. Excellent service. Very professional. I even got a lollipop on my way out

Great experience.

Kristian was very helpful and courteous and very patient

Justin was nice & provided great service.

I found what I was looking for elsewhere. Thanks for the reply.

Greeted immediately by a very friendly and non pushy sales person.

My experience was excellent, and enjoyable. The service was so good and personal.

Overall fairly simple and straightforward.

Kristian was great! Super helpful and patient.

Salesman was nice a took some of the price of the tables with free delivery but when I found the same table on their website for much less and I asked him about it he gave me the same price on line. But I didn’t get free shipping and he became sharp and short with me not so talkative while filling out the paperwork.

Mrs. Lollie was the best!!! And my pillows really accent my couch just as I had visualized.

Very professional very friendly

Going in the layout of everything was great in the store, they didn’t have what I wanted in the store but Bart was very helpful as he helped me purchase a dresser online exactly what I wanted plus a price match! Can’t wait to see it!

My experience today at Ashley was awesome. I walked out with my dream sofa. Mrs. Ogas was friendly and professional.

Very friendly and helpful staff.

Helen and Tiffany were very friendly and helped me find what I was looking for. It was a pleasant experience and I will return.

Furniture was damaged and no call back !!! Sorry I ever went there and salesman never ever returned my calls !!! I spent $5600 in that Shiloh location and regret it deeply!!! Never will I recommend them to all of the many people I know!!!!!🤮🤮🤮

Great helpful service!

Niezel and Helen were very personable and knowledgeable. They showed us several different models and helped us make an informed decision. They never pushed us into a sale, and we greatly appreciated that! Thank yoy!

Great experience! Robert from Shiloh location was very friendly and knowledgeable. He helped get the correct bed for our needs. We left very happy with our purchase and was very happy with our experience at Ashley.

Customer service was great and everyone was so professional and helpful.

Tarell has excellent customer service! He goes the extra mile to make sure that the customers are satisfied.

Nice helpful and friendly service.

Everyone was accommodating. I think the furniture will be awesome. Why I gave a 3 is because the furniture prices we were quoted were way over what I saw online. They never said they match online prices until I questioned them. I told them I would just order online to save around $1,100. Then they said they will price match. Felt a little bait and switch because they promote all these special offers in store, I don’t think they benefit the customers. So buyer beware and research before you buy. Ask questions to ensure you’re getting the best deal for you.

The first sales person was new but was very friendly, patient, and helpful. Someone else stepped in to assist and worked to get us additional financing which we were grateful for. We were not set on any one piece of furniture yet. We wanted to continue looking but because we came in an hour before closing and the financing took a little longer than planned we wanted to come back the next day so that we did not keep the staff there longer than they needed to be and we could take our time to decide. At this point the 2nd employee became very pushy and tried to get us to "put something on the books" and pick something right then. She also stated that she can work with us if we decided something that night and that she may not be able to do the same the following day or that the promo might not be available the next day. When we told her we wanted to come back and that the sale was basically not going to happen that night her whole attitude changed even more and she basically dismissed us and ended up walking away without another word. The original associate seemed uncomfortanle at this point but was still very nice. I know alot of people say they will come back the next day and don't but we had every intention on coming back the next day as we are desperate for furniture and approved for financing but after this encounter we will never return to this location.

After finally finding everything I wanted.. almost 5k with of furniture.. I'm told I would get a call about delivery .. That was 2 weeks ago . I NEVER received a call.. Still haven't.. I'm completely disgusted and cancelling the order.. DO NOT GO HERE..

If you purchase the extra warranty through Ashley Furniture/GBS be ready for a bunch of headaches. Here was our experience: The technician only services our area every other week and then cancelled the day before due to “not being in the area“. When he finally came a month later, he spent less than 3 minutes at our house and manually bent the mechanism of our recliner. He said he would order a replacement part, but we never heard back from them again. When calling in to address the issue, we were met with many staff members who all redirected us to someone else saying that it is not their problem. It is not an efficient process to utilize the unlimited cleans and fixes that is advertised upon buying.

Justin was very professional and knowledgeable about the various products! He's truly an asset to Ashley Furniture Store.

Just purchased a swivel chair and Keisha and Justin were both helpful and accommodating. Looking forward to delivery.

Very helpful. Extremely nice.

The experience with Lottie was excellent. The couch and loveseat I wanted was no longer on display in the store. I described it to her and she searched diligently until she found it on line. I am so overjoyed and I can't wait until it's delivered. Thank you Lottie! I'll make sure to visit the store again because I received such great customer service. Oh yes and of course the furniture. ❤️

This store has a great selection of products, what ever your home or office needs check them out. If you need anything special or ate a business be sure to ask for Tiffany the store manager she will help you or make someone on her team does.👍

During the sale everything was fine.. once it came to delivery and removal of the old mattresses the whole process was a nightmare. There is no such thing as a “white glove” service. I will continue to use Kloss Furniture for all my furniture needs.

The salesman was very friendly and helpful with helping with my selection of furniture.

Wonderful. My sales person exceptional helpful and knowledgeable.

Initially I placed a review based on initial service, since January have been trying to get two tables repaired that were delivered damaged. Multiple hours on phone with Phillipines and Ashley, sent replacement doors, that were not assembled and had to wait for another company to put together. They came out and assembled one door and installed with inside of door on outside of cabinet. Called again, same situation. My elderly 91 year old Mother has been waiting 6 months, she has had enough wants to return them. Ashley states "NO REFUND OR RETURN POLICY". Called credit card company , they had form stating that customer didn't remember getting or receiving items which is totally false. We have given many chances to repair....to no avail my Mother is upset that they won't take back. My suggestion check out all reviews , BBB, and Facebook about same kind of issues we are experiencing.

My salesperson, Lolly was FANTASTIC!!! Very helpful and professional. Got me exactly what I needed in record time.

Pretty cool experience. Very nice gentleman and very helpful.

Our salesperson, Robert, listened to our needs and quickly found us a solution for our downstairs guest bedroom. Very happy with the shopping experience.

We built a new space and immediately upon delivery realized our couch did not fit. We that day went to the local store to try and get an exchange. The local store staff was great. They instructed us to call customer service. Who approved the exchange. Within 5 minutes of doing so, and just waiting for the system to update, customer service then came on the phone and told us they would not approve it unless the store took responsibility for ordering it wrong. We have offered to pay a restocking fee, to share the burden, but customer service can’t comprehend a work around to make this happen, or even tell us what “taking responsibility” means for the store. We will be selling the couch online and will never buy from this company again, they have grown too large and customer service goes back on their word. We have been nothing but polite and calm, and have been treated very poorly by the call line after trying to call back in and speak to anyone with authority about this issue. We have spent tens of thousands of dollars at this store. Never again, unfortunately there is no decision making ability left for the store level to handle situations like this, and it is impossible to speak to anyone stateside that is not reading off of a script. Very disappointing.

Justin did a great job handling our purchase and was very efficient!! Thanks for all your help!!

I was greeted when we walked in. Todd took good care of us and introduced us to Sara who then showed us awesome mattresses and listened to our needs. I am pleased with our bedding and mattress purchase and can’t wait to get it delivered! 😊

Nezel was an excellent example of customer service. She was patient kind and not over bearing as I have experienced with other sales people. Others could learn for her. The only reason I did not give 5 stars is related to pricing which has nothing to do with Nezel.

Justin did a wonderful job. Greeted us right away, explained the layout of the store and provided us with the current promotions going on. He was very low pressure and let us browse, but checked on us in what always seemed to be the perfect times. The store has a great flow and we were impressed with how everything worked, to include every power recliner we tried! The set we picked out was available for delivery right away and we were scheduled for our delivery within 3 days!

Awesome staff very good 😊

The employee where very helpful and nice

Christian was a great help. Not pushy but very informative. Will buy again.

Very friendly not pushy at all Robert was very nice and very informative and explained everything to us would recomend this place and Robert

Friendly, knowledgeable, and courteous. We enjoyed our purchasing experience.

Please do not go here. I cannot even explain all of the absolute frustration we have dealt with. We ordered 7+ months ago and since have dealt with massive miscommunication from them, incorrect ordering on their end numerous times and nothing but complete unnecessary stress. When their mistakes were addressed they couldn't even do the right thing and take responsibility for it. Please take your business elsewhere.

We had a very pleasant experience purchasing a new living room set (couch, loveseat & recliner from Ashley today. Our Sales Associate, Lollie Cotton, was very knowledgeable, professional and helpful. We will be repeat customers!

Lollie was wonderful

I worked with Kristian and Robert and they were extremely helpful, knowledgeable and efficient. I would highly recommend them to anyone looking for furniture.

Sus muebles y la atención al cliente

They were very helpful and Robert S. was great.

They had what I needed the salesman had personal knowledge of the loveseat I getting and ensured of it quality

My salesperson Lollie was excellent. This is our second purchase with Lollie at Ashley in Shiloh. Great experience both times. Thanks Lollie!

Mrs. Lollie is by far the sweetest and extremely helpful salesperson I’ve ever had the pleasure to work with. Didn’t feel pressured to buy anything and that made this buying experience at the location all the more perfect. My wife and I enjoyed our time there and we will be back soon. Thank you so much Mrs. Lollie!!!

The salesperson was professional and not pushy. I really appreciated that

My brother is ill and needs a lot of help. He needs a new bed. The salesman helped find the perfect bed and was so helpful about getting it delivered and assembled. Five stars!!!!

My husband and i came in monday January 2nd 2023 and we got no one to see if we needed any assistance or asked if we had any questions on any of the products

Kristian was very helpful & patient with us as we looked for a new mattress & frame.

We had a wonderful experience. We were initially just looking because we are moving to Florida this year...we left with a full bedroom set, mattress and base, and dining room table, along with ideas for living room furniture. There was another piece we choose, a buffet, however; it has been discontinued. We were offered the floor display; but it was damaged. I am gonna look at other stores to see if they have one in stock. Only one issue,, we were not able to enter in the $450 drawing. We tried on iPhone and Android, and received the same error. Robert even tried, and received the same error. It was a bit confusing because it said no purchase necessary but then said you had to have a purchase, which we did. When we buy more furniture, we will come see Robert Stiller. Easy to work with. Super helpful. Knows where EVERYTHING is in the store. And super funny The best in the business.

Very knowledgeable staff! Especially Tiffany, Sarah, and Todd :)

Great customer service. Loved our experience with our Ashley Furniture experience again. We are a repeat customer for the 4th time. We'll be back.

Robert Spillers made the buying process extremely easy to purchase a power lift chair.

I have talked to 3 different people about my recliner on my couch not working. They said they would call me back, but I’m still waiting. I don’t like being given the run around.

Our experience was amazing! Sarah was super helpful at answering our questions. She wasn’t all up our butt to make a sale. Super kind too. She had us in and out in no time. Got a couch and dinning table.

Quick and easy, hassle free. Great staff 10/10 would recommend!

The two gentlemen that made the delivery were great! The quality of the items were awful. Dresser had big chip in it. Dresser w/mirror did not come with two of the legs. Also, a drawer is not very functional. A service person has to come repair it.

Update: On 12 Dec I responded to corporate Ashley providing more details concerning my experience with the local Ashley store. That email prompted a phone call on 13 Dec in which I retold the story. The Ashley rep very politely and professionally confirmed that Ashley has a no-return policy as stated in the sales order (5th page, small print) and then wished me happy holidays. So my original advice to prospective customers remains the same: beware and read everything before concluding your purchase. If they have what you want, be happy; but don't assume.

We had the best experience at this store. Kristian was amazing He showed us several pieces and talked about our hobbies and what we liked etc. After just a few selections he said “I think I get a sense of your style” and took us to see the perfect furniture. He also pulled up several pieces in the same style on his tablet and gave us sooo many options We went home and measured for the three options we had them went back and bought them It was one of the best furniture buying experiences we’ve ever had. Normally it’s a hassle to get furniture and find anyone that really cares… but Kristian was the complete opposite. He actually talked to us to get a few for what we liked… then catered the tour of the store to match that. Unheard of customer service. No one has that level of care anymore Already recommended to others to go there and it will be our go to from now on

Honestly, the in house sales people I worked with were great. And the manager I’ve been dealing with, Terrell, has been helpful. But good luck if you have an item delivered broken/mechanical issue with item right after delivery. I had reclining couch delivered 11/4 and 20 mins afterwards one side is completely not working due to mechanics/something broke or off track. The # I was told to call said they couldn’t do anything until order marked as complete which would be when driver back at warehouse that evening so would be Monday before could place repair order. Called store directly and a manager (Tierra?) was able to get a different driver back out to at least fix it enough for it to be usable to sit on. Was told a replacement order was put in and I’d get a call in 2-4 days to have that scheduled. Hear nothing so call store and was told “I see order so give it another day or so”. Next time I call Terrell (amazing) says he’ll put an ASAP order in for me (so original order never placed?). After multiple calls asking for update I go up to store (now 2 1/2 weeks after delivery) and Terrell helps me by calling third party routing/repair company directly and telling them this is all unacceptable. He gets them to send me date to schedule apt (12/12 is soonest available) and he is overall great but even he had incredible difficulty with the third party service. Then 4 days later a giant box is delivered to my house with a part for the couch? How they know what part needs to be fixed since they say no one has looked at it I have no clue. Now big box just sitting in my house for two weeks until this gets fixed. Additionally - speaking with someone at the 800 # for repairs/replacements is like pulling teeth and I get constantly hung up on or told “nothing more can be done you need to wait”!! I basically NEVER complain about customer service or do online reviews but this has honestly been one of the worst experiences ever and at this point o don’t even really like the damn couch because it’s been nothing but massive hassle since moment it was delivered. $2k and a month later and still have a completely broken couch👎🏻 If you’re looking for any furniture that has mechanical future - don’t buy here cause getting it fixed will be absolutely nightmare.

Justin was an awesome salesman no high pressure asked pointed and accurate questions very respectfully. Every one in the store was smiling and ready to work. I will return!

Excellent delivery experience, professional and courteous

A great experience

I want to say I love Ashley Furniture in Shiloh IL. I have purchased alot of items throughout the years. I went in on 6 December and purchased 2 recliners at a good price and Niezel was my rep. I'm replacing my sofa and Loveseat with 4 recliners to take up less space in my house. I decided to go back that Saturday the 10th to purchase the other 2. I saw Niezel again and she informed me that they were having a 30% off storewide sale that day. She proceeded to tell me that it would save me money if I cancelled the order on the previous 2 and purchase the 4 with the sale going on. I said great! She then proceeded to do the paperwork for me and had to call the finance company to cancel the previous authorization on the 6th. I opted for doorstep delivery cause it was cheaper and I figured I could unbox them and get them in the house myself. That night I hurt my back. I messaged Niezel that Sunday the 11th and said I'd like to changed to the white glove delivery. She said no problem but she qould have to cancel the authorization on the 4 recliners once again as I was spending more money. She took care of it the following Monday the 12th! Niezel was very patient and friendly with me through the whole long process. I highly recommend asking for her if you goto the Shiloh IL store!

The salesman was Very nice and the process was pretty painless

Kristian was patient with me and helped pick out everything I needed for two rooms. I’m very happy with my visit.

I drove 3 hours to their warehouse to pick up my couch. They gave me the wrong couch. Had to drive back the next day to get the right couch. No one offered any type of gas money or any discount. I will not purchase anything from Ashley.

Pleasant buying experience. Efficient, professional and courteous service.

My sales associate, Brad, did a great job. He was able to answer all my questions and provided options across the price range. No pressure. Very professional.

Salesman was great, knowledgeable and not pushy. Good experience

I want to thank niezel s ogas for helping me she well around knowledge on everything she did an outstanding job

I came into Ashley wanting to look at Tempur-pedic mattresses. Niezel was very knowledgeable about the brand and helped me select the perfect one for me. She did a wonderful job and I would recommend her to anyone looking to purchase a new mattress.

Friendly and knowledgeable service. Never pushy. Would buy from here again.

I walked into Ashley on a mission for Dining Chairs. An hour later I walked out with a delivery date, a great deal with financing and a wonderful experience with the staff. Jessica was SO efficient and knowledgeable in style with what I was looking for and the feel I wanted for my room. She was kind and I absolutely loved chatting with her. Todd was so great working out the orders of finalizing the details of my order and getting everything into place. He was also efficient and we had great conversation. While I was there I didn’t feel like I was just a sale, I felt welcomed and appreciated. I was on a mission and was delivered to tenfold. I hope Jessica and Todd are recognized not only for their ability and desire to assist me but also for their connection to the client. For building a relationship with your guests. I truly appreciate their outstanding service.

I walked into Ashley on a mission for Dining Chairs. An hour later I walked out with a delivery date, a great deal with financing and a wonderful experience with the staff. Jessica was SO efficient and knowledgeable in style with what I was looking for and the feel I wanted for my room. She was kind and I absolutely loved chatting with her. Todd was so great working out the orders of finalizing the details of my order and getting everything into place. He was also efficient and we had great conversation. While I was there I didn’t feel like I was just a sale, I felt welcomed and appreciated. I was on a mission and was delivered to tenfold. I hope Jessica and Todd are recognized not only for their ability and desire to assist me but also for their connection to the client. For building a relationship with your guests. I truly appreciate their outstanding service.

Robert was knowledgeable and very helpful. Buying a mattress was quick and easy.

Great service! Robert is a true professional.

Kristian was very professional, and personable. Tha service was great, I would definitely shop at Ashley again.

First time at Ashley, very nice place. Found what I was looking for and Justin Bayus was extremely wonderful. Thank you Justin for making our visit easy and painless. We definitely be back!

9/9/23- went in to order some furniture we found on the ashley furnature online site. When we arrive the offered to price match but would not honor the financing that online stated we could do in store. TIFFANY was the manager thar stated they are different than online and that is not their policy. She was rude and very unprofessional. We went into the shiloh illinois store.

Customer service was on point had a good experience

Todd Brown was very helpful and very informative. He made our experience an easy. We will definitely refer him and Ashley Furniture to our friends and neighbors.

We bought most of our furniture here in the past.

Kristian was awesome. We were looking for a new dining room table for the holidays, very hard to find something just perfect right before Thanksgiving. The customer service was above and beyond what we expected, including the savings!! Would highly recommend asking for Kristian when you walk thru the door.

Very nice accommodating people thank you Anthony Tarell and Jessica would recommend looking here before u buy somewhere else

Anthony was great help very friendly

Brad did a great job helping us find what we wanted.

Robert helped us. Very friendly and detailed. Because of him will tell our friends to come and see him. Definitely will some day run the place. Leader to people their working -helping them and us at the same time with ease. Very friendly experience. Will be back Robert is a keeper for better business.

My salesman (Robert) was amazing. He took my wants and needs seriously and was SO helpful. I went to another Ashley store before a month or so ago and had a great experience there too- but this was SO MUCH BETTER. I’ll be back in the future.

Great selection, excellent customer service

Informative, timely, courteous, and helpful.

Very friendly employees they finally have some in-stock furniture

I received the worst customer service. I placed a order in store and first the guy gave me false delivery dates. Then they delivered my bed with out the hardware to put the bed up. Then i noticed they delivered the wrong bed all together. When trying to call them to get the issue taken care of no one answered the phone. I called the person who handled my order they didn’t answer either. They sent a text and pretend they were shorted staffed. They delivered the bed without the dressers and i was told the dressers should be delivered this weekend. I followed up on the dressers now they are saying that its been pushed back because the items were damaged. I’ve been in the store 4 times for 1 order that i still do not have. You give your money and shop with people and they don’t care.

Kristian was a wealth of info and got us what we needed now and for future needs .....and the current discounts offered and financing. Going back for a mattress soon ...

When we went to the store everyone was nice but there was a lot of confusion about the price of our items which was a bit frustrating. We live almost an hour away and after spending one day shopping around we came back the next because of the deal we expected. After finalizing everything and doing a lay away option to get the price no one informed us we had to make a monthly payment. We were only told it had to be paid off in 6 months. We only find this out by someone reaching out wondering where our payment was. Again a frustrating moment. Then we get to delivery day…. One dresser was broke so they were taking that back to replace but instead of having 2 tables like we ordered and the list said there was only one. The delivery guys did not document it well so when we received a call to set delivery for the broken item no one knew about the missing item. It took 4 weeks and three calls a week to finally get all our furniture. There needs to be a better system in place for when something is wrong with items or delivery. Every time I made a call I had to re-explain it and that was so frustrating. This was our first time getting furniture from ashley and will most likely be our last. The quality of the furniture we received is not what we expected. Drawers are off when closing them but at this point I don’t want to talk to another ashley furniture personal and will make do.

A good furniture shopping experience. The salesman was helpful but not high-pressured.

Neizel was wonderful!

Having a terrible customer service experience with the Shiloh, IL store. Bought 2 recliners in December 2021, received said items in February 2022 and have nothing but problems since. Have had new parts ordered twice, customer service techs out twice & both times techs indicate wrong parts delivered. First time, I returned wrong items back to store because techs indicate they are not allowed to take them. 2nd time, parts still here. If the want them back they can come get them otherwise they go to big trash pickup. Emailed store manager but still waiting for response.

The people that delivered my furniture delivered it to the incorrect address, after I informed them that I didn't receive my furniture, the warehouse manager was trying to make excuses, after they went back to retrieve the furniture they brought it to me damaged. This is the second bad experience probably won't give them a third time.

Paul was awesome. He asked the right questions to be able help us find the right furniture for our house. He was patient and took the time necessary for us to work through our decision making process.

Kristian was very helpful in helping us decide. He went above and beyond.

Friendly service. No pressure. Good working with Paul.

Great quick service

It was great. All of the team was supportive and helpful. Bart was especially caring and helped our family out in getting the right pieces. Highly recommend this store for any of your furniture needs.

Several of our items were damaged. Packaging looked fine, so must have happened before items were wrapped up. Delivery took several photos after unpacking, said we would be contacted within a day or two.

Christian was very helpful! Great job and very handsome 🤣! Thanks the Sinovic family!

Niezel made the experience of buying new furniture simple , she's genuinely the nicest person I've met in many years, Ashley better hold on to this Gem. To edit this review, a Week later,, I was notified the furniture was to be delivered, so I made arrangements and got rid of my old furniture, only to find out my furniture is NOT GOING To be delivered,and they don't know when, so I'm stuck with no furniture in my house. I Won't be shopping at ashley again. As I still wait for the furniture I paid for.

Great 👍

Very helpful staff!! All kind and courteous, willing to help!

The shopping experience was exceptional. However, delivery has been a disaster. Our delivery was canceled without reason. They just skipped us without reason, according to the tracker. We gave away our bed earlier before the delivery cancellation and took off work to be here. Now what? No-one has called to reschedule and no one has apologized.

Ashley furniture was not our first choice for purchase but it happened to be our 1st stop. With in 2 minutes of being there, Lollie had us sold on purchasing living room furniture. We loved the couch but Lollie made up our minds. She was real, personable, and straight to the point. Making big purchases is stressful enough. It was a pleasure to have her assist us. Thanks to her, we've already decided that we will be bringing our business back to Ashley and Lollie in O'Fallon, IL.

Top notch!!! Employees were super friendly and professional. Niezel helped us pick out the perfect mattress and bed frame. She is so sweet and generous with her candy. 😄She was really patient with our indecisiveness. Financing process was really quick and easy. This is definitely our go-to furniture place in the future!

Top notch!!! Employees were super friendly and professional. Niezel helped us pick out the perfect mattress and bed frame. She was really patient with our indecisiveness. Financing process was really quick and easy. This is definitely our go-to furniture place in the future!

THE DEATH OF CUSTOMER SERVICE! R.I.P. HORRIBLE customer service! I have an OPEN issue regarding a new purchase worth thousands of dollars of furniture which was damaged during delivery. The Guest Response Team is a joke since cutomers are on hold for 30+ minutes, there are automatic hang ups and for most of the reps, English is a second language and a LOT is lost in translation. The reps don't note the account, so you have to always start from the beginning each time you call. They don't keep tracking records of ongoing issues. It takes an act of God to speak with management who can make a decision and resolve issues (are there really any???). The local store where the purchase was made will not help -- only concerned with holding on to their commissions! Quite a racket going on. I'm requesting that they come pick up their damaged furniture and cancel my contract!

Top notch!!! Employees were super friendly and professional. Niezel helped us pick out the perfect mattress and bed frame. She is so sweet and generous with her candy. She was really patient with our indecisiveness too. Financing process was really quick and easy. This is definitely our go-to furniture place in the future!

Horrible experience! They delivered damage furniture. The drivers stated there is nothing they can do about it and I have 72 hours to call. I called immediately , they told me to call back today because the order had not been closed. I called today and they told me to call back later because it had not been 22 hours. So it seems like they put you off so you won't be able to meet the 72 hour mark. Additionally, I was advised there is a no return policy. Why was this not pointed out in the contract. They are purposely deceitful. I asked the driver for proof of delivery there was none. I'm contacting the BBB and Attorney General about their contracts. Update: 09/01/2022 Today Ashley returned with more used furniture that was also damaged. I inspected outside and one of the drawers were broken. Inside one of the drawers had chocolate on the suede which also appeared to have cup markings. The chest had major scratches. Ashley's Furniture states they are sending out new furniture but none of it is coming in a box. However everything else on their truck was boxed. This is truly sad. I advised the drivers I was not accepting the furniture. This on of the pieces we were able to get a side picture of

Very helpful and the prices we’re right

The sales manager was very polite and thoroughly explained the features of the sectional, the finance options and the warranties. My wife and I were very pleased with our sales experience and the salesman.

We was very well taken care of, very friendly and polite staff, would recommend Ashley store to anyone

Longest part was me picking out what I wanted...Great customer service no hounding for sales.

Went in to purchase 2 recliners a sofa and end table. I was told I had to put 10% down for 60 month financing. Well I cam home and placed my order online. For the same price of those 4 items I was able to order the 2 recliners the sofa 2 end tables 2 table lamps and a floor lamp. I have 0% interest for 60 months, the delivery charge is half the price and it is being deliver 5 days sooner.

Terrible furniture store. I placed an order back in February and was told it would be in by May. After calling in June, they proceeded to say it would be in by the end of June. When July started, I called again and they again said it would be in no later than July 19th, and thanked me for my patience. It is now July 27th, and I was just told the order will not be in until august. Very frustrating customer service.

I want my bed!!! Been waiting over a year for it!!! Y’all should be arrested!!!!

No hard sell. Easy to work with. All in all, a good experience.

Sales person was great I felt I got a good deal and fast delivery

The salesman, Todd, was very knowledgeable and helpful! Excited for our new furniture to arrive!

Todd is wonderful! Awesome prices for quality furniture

I absolutely loved my experience going there. I worked with Todd Brown and he was the friendliest person ever. I am going into my first home and Todd made sure that I was getting the best bang for my buck. The deals are also amazing. Thank you Todd for all that you did, and I will definitely be back!! UPDATE!!! So we finally get our couch about 2 or 3 weeks ago. When we first got it, we saw fuzy sticking out the bottom. The technician said I would get a call for someone to come fix it. A few days go by, no call. I them call customer service and they said they saw the report and would have an technician call me.....no call, a few days later, I call again and it is the same thing. So I use the Ashley furnature app and message somebody. The message shows as seen, but there is no reply. The couch is comfortable and the fuzzy isn't SUPER noticeable, but if I am going to spend all this money on a couch....I would prefer there not be fuzzy coming out of it. I am not please with the customer service, since getting the couch.

Good friendly and professional service

This place has been nothing but a headache, bought a king bed frame and mattress and dresser and the bedframe broke the first night we slept on it and were not big people so there isn't an excuse on why this bed would break besides bad quality! We've got the go around about returning the bed and they will not offer any refund even with us buying a warranty and delivery charges etc. Will never shop here ever again, I will make sure to tell everyone to never shop there again

the selections and the availability

Super accommodating, almost made me feel like I was their number one customer (obviously I am not, ha) but none the less, Ron and his team rock!

Don’t buy from Ashley. I ordered a 3700 living room set on April 1, 2021. They just tried to give me used again! If You order new items, they deliver used. Got 3 delivered and each time they brought used items. Contact BBB and report them!

Todd was very helpful and full of knowledge. Wasn’t pushy on the sale and cared about us as a person instead of a customer.

My salesperson was Paul White and he was amazing!! He was very patient and honest with me. He took time and showed me several varieties of furniture. I will be back! I revisited Ashley this past weekend and bought a bedroom set. Mike was my salesperson and he was EXCELLENT!! Very professional and guided my husband and I to buy what was best for our needs. Mike was very knowledgeable and communicated effectively. I have never been disappointed with this store.

We just had the best buying experience today with Paul! We felt taken care of but not rushed or bothered by the service. He was very informative and personable! Will definitely use him again if needed!

Lolli and Paul were fabulous! They got exactly what we wanted at the best price. Thanks y’all! We love our dinning set.

Bart was great to work with. Never felt like I was being upsold or pressured to buy anything.

Had a great experience buying from them. We talked to Neizel. She's amazing! I highly recommend seeing her when coming to this location. She did not pressure us into getting anything we did not want and was able to assist us in a very professional way. We would be coming back. Thank you!

Niezel at Ashley in Shiloh took great care of us, no pressure, explained anything we wanted, and helped us understand. Would highly recommend.

Great experience. Excellent Rep in Dominic. He helped me find the best price. Very Happy Customer. Ask for Dominic 🤗

Clean establishment and friendly associates, but the prices were hilarious. $3 to 5K for a sectional couch?? I doubt I will ever return

Lollie was an amazing representative. Loved her personality and helpfulness. After previewing on the website, what Lollie was able to provide me with was levels above what I expected. She is a major asset to your team!

I have had the worst experience with this store. After purchasing a sectional we have had it redelivered FIVE times and each time they bring another damaged item. Their customer service has been horrible and the manager Ron Tifft said that he would help but after not following up like he said he would after a week and calling, emailing and stopping by the store 3 times I still have a damaged item and no one trying to fix the problem or make things right in any way. Save yourself the trouble and purchase elsewhere.

Great selection at fair price. Furniture in stock. Paul was a great help with selection and pricing.

Service in the store is good. Bart was nice and helpful, it's getting the furniture that is so TERRIBLE!! Waited several weeks for it to arrive ( that was fine, we knew that). Scheduled a delivery, it was a 3 hr window, they showed up early, gave us 4 minutes to respond. Standing in our garage when we saw them pull away, marked us as not home. Rescheduled a couple days later, another 3 hr window, never showed up. We called them, said their truck broke down. They have a tracking system, we could see them at all stops, we were #5, showed they made it to 6 and 7, strange!! Still no furniture!! So very frustrating!!

Expensive for delivery service. Alternative is to drive to warehouse in STL to pick up. I confirmed delivery via email and never showed up. Had my phone number wrong, corrected it and rescheduled. Called to find out delivery window since I never heard and not only never corrected my phone number they had no delivery scheduled! Having to reschedule again! If a no show, getting my money back! Ridiculous!

The Ashley store in Shiloh was wonderful ....Ķhristian was great and his boss.... Very horrible experience at Ashley in Edwardsville...

Christian was excellent and patient with our back and forth decisions to find the best furniture pieces to meet our needs. We love quality furniture and found it at Ashley !

Lollies C was an awesome salesperson.*****.

Floor Specialist Kristian U. was great!! He was patient and super professional.

Calvin W was very professional and quick in our transaction. The thing we loved most about working with Calvin is that he truly cared about customer experience and worked hard to get us the best deal. He explained all of our options and added services in-depth without trying to pressure us to purchase additional things. Calvin was very informative and a delight to work with.

Highly recommended!!!! Had a fantastic experience with Bart Picard today. Total professional and extremely knowledgeable. Made the entire process quick, easy and painless. Bart worked hard to get my family the best price on the best product within my price range. Thank you Bart and Ashley Home Store!!!!

Hadn’t shopped in a long time. Robert, who assisted me was outstanding and professional. Highly recommend Robert at the Ashley Store in Shiloh Illinois. Thank you 😊

I had an amazing experience. Customer Service (which is very important) was amazing. Everyone was so helpful and I left feeling like a valued customer who would more than likely return.

Great service and place

We were buying a TV stand and rug for my 97 year old mother for her assisted living apartment. We went to Fairview Heights, IL store and Dominic was our salesman. He was wonderful and went far and above helping us.

Fantastic service,great furniture. Paul, the gentleman that assisted me went above and beyond.

Had a good experience at Ashley Home Store in Shiloh. Robert was very knowledgeable and friendly

My daughter and I went to Ashley Furniture store to shop for a new bedroom set. The service was so great. I visited other Furniture stores, but Ashley gave me the best service. I definitely will be returning.

What started as a normal shopping for furniture ended up being a disaster. The staff were the most unprofessional people I have ever encountered. I was appalled if the way they sit around just laughing and joking while I was waiting to complete my transaction. I asked about the estimated delivery date for my furniture I was told I would have it at the end of my transaction. By the time we got to the end of transaction I found out that the furniture could not be delivered until May. I would’ve chosen a different route hell I know it would be 2 to 3 months before I can get my furniture . While I was checking out the ladies behind the counter begin laughing uncontrollably I wasn’t sure what was funny. I felt as if they were laughing at me. And I asked them they were laughing at me and they said no but I have never seen anyone do that in front of customers. I have Purchase Ashley products the past but will never go back there again. I built that the propane language the riotous laughter it was way too much for a store. I did purchase the furniture and I’m considering canceling my order today the more I contemplated the way I was treated and the behavior that was displayed in my presence yesterday. I’m sure the furniture is good but the customer service was terrible.

We were looking for a desk. The salesman approached us soon after we entered and speedily gave us a tour through the store pointing out the few desks on the floor. They didn't have what we were looking for, but we agreed we likely would have purchased something else if we had been allowed to browse through the store.

My daughter and I entered Ashley Furniture to look at options for furniture. I have to use a rider as my walking is very limited. I notice to my right a gentleman who was apparently a salesperson due to his very dapper appearance. I approached him and introduced myself and daughter and we met Bart. He would be our guide to the available furniture and options that would be comfortable offerings. This gentleman was not only ready to show us available but mail order options. Bart went out of his way to show different brands and fabric options. When our shopping adventure was over I purchased two recliners and a love seat all in a grey leather. I also purchased a positional bed frame and mattress. The best value of our shopping was our salesperson “Bart” this is a person who shows interest in our getting what we want, the best quality, and the company who stands behind the product they sell. Bart was the gift given to our shopping and will always think of Ashley Furniture and of the special gentleman we met. I want to make sure you are at Green Mount Drive in Shiloh Illinois. Thank you Bart.

Very professional staff and extremely helpful.

The worst service with delivery!!! Pieces coming in all separate days its been a absolute disaster!! I would not recommend ashley to my worst enemy!!! ZERO STARS .

Very nice furniture with affordable monthly payments

Good selection of furniture with pleasant and professional salesperson

Lots of inventory to look at. Calvin was awesome to work with and very knowledgeable. Looking forward to our new purchase.

got great deal on a new couch

Had great experience shopping at Ashley's Furniture. Everyone was very helpful and courteous. Shout out to Dominic "Dom" for the making our furniture choice easy and hassle free. He answered all our questions and more. Professional the entire time. Thanks

I went in to browse around and was met by a courteous and knowledgeable sales associate Carte’vian. He helped me around the store and narrowed down my selection based on what I was looking for. I ended up making a purchase and everything went very smoothly.

Bart was great! They were very attentive and patient with me as this was the first time I had ever been furniture shopping for myself!!

Lots of floor models. But like everyone else inventory is short. They are expensive. But the quality seemed ok.

This has been the worst experience I’ve encountered as a consumer. I purchased a sofa sleeper October 1, 2021 and here it is February 13, 2022 I’m still without my sofa. The furniture was supposed to be in stock and delivered by December it did not happen. The holiday passed no furniture and my thought process while giving Ashley the benefit that it’s delayed due to the Christmas holiday and COVID. Well Christmas left and then 2022 came in without a phone call from the store about my furniture. I started calling and the automated system didn’t have an anticipated delivery date. Afterwards a few attempts , I finally spoke with a manager in the store in Shiloh where I made my purchase. He gave me the old COVID delay speech and I asked why didn’t someone to give an update or status. His reply was the sales person should have called you and he asked who was the person. Well sir, after 3 months I can’t recall the gentleman’s name however it should be in your system. I’m on hold again?? Well, ma’am the reason you didn’t receive a call is that person is no longer an employee. I replied, “Okay, that’s unacceptable to me because there should be a contingency plan for situations like this.” What about my sofa? The manager was apologetic but still making excuses for them not having anything in place and no one reaching out to customers for delayed purchase arrivals. He wanted to see if the order in stock and give me time frame. Well the earliest was the end of February!!! That was definitely a mind blower, I purchased a product in October and can’t use until almost March and this was disclosed until January. We can give you a refund or see if we can find you something comp ribald and I asked for the same original price before the sale. That’s where the hymn and hesitation came into play with the well no? So, at this mooing I got the sofa for a reasonable price and about time to shop over it would be more costly and time consuming. Well for all of my trouble he offered me a a measly 63.00 of the price. No that would be a $100.00 which was under pricing the situation. Again, trying to be reasonably considerate do the whole ordeal. Fast forward I received a call on February 15th to schedule a delivery date. Yes, finally and since it was a holiday on the 21st I requested that date and the dispatcher stated they don’t deliver on Mondays, well okay I’ll make it a long weekend give me the 22nd which was a Tuesday. Great we have you down for Tuesday, February 22, 2022. Me: what time? The dispatcher: We can’t give you a time they will call you with that. I took the 22nd off for the delivery and other errands I could get done. Now here is well all of chaos began, Friday 18th and 19th no call to give a time. Monday the 21st came no call and finally I called around 12pm and I received a text for a delivery date of the 23rd not the 22nd. I made so many calls it was unreal to still say we have you for the 23rd between 3pm and 6pm would you like to confirm or reschedule. I’m saying, “All FUDGE”, I’ll take it I want my furniture ASAP. Well low and behold I came to work and was going to take a half of a day. Mind you I already took off and it didn’t happen!! I get a call from them at 11:30 saying they are 10 minutes away and I looked at the clock it’s not 3pm? They called and I was infuriated and apologized to the driver because it wasn’t his fault. I called the manager over delivery he was so rude. Well, they tell you three but it can happen before hand no the window you gave me was from 3pm -6pm I’m 35 minutes from my house and I can’t just up leave my job like that. I want my furniture at 3pm or thereafter. His reply was it’s not going to happen.. I can reschedule you at that time I was livid and I said very adamantly “No” I want my furniture today. He said, I can Assure you won’t get a delivery today and repeated it twice. I called the store and was put on hold a manager never came or called back. I made several calls to find out this store is subcontracted to sell the furniture. I did get the corporate office and informed them although it’s subcontracted they are still selling Ashley products and I want to launch a complaint. The information was taken and called the contractor’s home office and dispatcher to do the same…. Well to put the icing on the cake at 2:30pm I received delivery notification and after being told I can assure you that it won’t get redelivered today the message said we are 30 minutes away. Now, I don’t know if this is valid or a false automated text. I called the number who called me , but I got no answer, called the delivery number and the dispatcher couldn’t confirm it was certain or automated. Again, here we go with these generic answers giving me the spill on the window and how it could arrive before that time. I just know they shouldn’t use automated system and do a follow up call informing customers of Their not my processes. I was going to take a chance and leave work for a delivery not to show when Mr. Fernando assured me it wouldn’t happen. Now who should I trust a live or automated system. Guess what I stayed and they called to say we’re outside. Not at home. Ashley STORE gets a ZERO referral and rating for poor poor and very poor overall experience. Change your commercial and advertisement this was and still is the experience from HELL!! Oh, I still don’t have my furniture 🤬🤬🤬🤬

we worked with calvin williams at the shiloh location and he was super helpful! made sure we got the best deal, understood the product quality, and was patient with us while we made the decision to purchase the product. if you go to this ashley, ask for calvin!

I bought a really affordable and cute table and chairs. The price was right and the assistant manager got me in and out very quickly!

Cartevian was super helpful and patient. Explained each line item and what to expect when the furniture is delivered. The selection at this store is much broader than any competitor in the area and the prices weren't too high

Ashley Home Store in Shiloh was great! Huge selection, friendly staff, made purchasing furniture very easy. I would recommend this store for any of your home furnishings.

Beautiful selection and very friendly staff

Ashley’s furniture has great quality furniture at reasonable prices and the staff are friendly, knowledgeable and courteous. Excellent service!

I stopped here on a whim because I had already decided to get furniture from two other places. BOY am I glad I did! The selection was great and I was able to get 20% off of everything. That wasn't even the best part. Calvin Williams, my Furnishing Consultant because he was beyond a salesperson, was so knowledgeable and went Far beyond my expectations. He helped me walk away with an ENTIRE house full of furniture for only a fraction more than I would have for just a bedroom set at the other stores. I would DEFINITELY recommend Calvin this store again.

Great furniture and excellent customer service from Calvin.

Please don't go to this furniture store it so expensive and it not worth it when you can buy local I purchased several items over the years and more recent a mattress they claim that they offer good deals in real time they don't. I got smacked when I was finally getting checked out and tried to use my credit voucher and was denied so I was paying more then I bargained for. I won't be going there anymore cause of there policy and prices . I'd look for a local store in your area see what they offer and the return policy some will negotiate and some free delivery. It's your hard earned money you should get respect.and treated fairly.

Worst customer service. Please do not use this company! Literally tried to order two pieces of furniture off the online site for over a week . Apparently they don’t like money. Hope they go out of business

I was very please. was greeted at the door wasn't followed around. When I was ready then they came over.Dont have my purchase yet due too the situation that's going on but like what I saw on the show floor.Nice sale was going on. Thanks Ashley.......

They are very friendly.

Travis was knowledgeable and extremely helpful. Made our purchase go easily

Will be coming back for sure! When I’m for a couch and the guys didn’t follow us around. He let us just look and then we grabbed him when we found the one we wanted.

Bart at Ashley Homestore in Shiloh, IL was amazing! He was super helpful and made the big decision of buying living room furniture a breeze!

I paid over $600 each for 2 of these chairs. It took 5 months for them to be delivered. The chairs broke within 2 weeks of receiving them. It took another 5 months before their customer service ordered them to be replaced. The chairs were ordered to be replaced in September 2021 and I was told that they will be delivered January 15th 2022. Exactly 1 year after they were initially delivered. Now I'm told the estimated time of delivery will be April 2022 and that date can be pushed back further. After I continued to question the supervisor (Jesus), he said that Ashley's Furniture "Do Not" issue refunds on furniture. Once the furniture is delivered, no refunds. I damn near furnished my entire home with furniture from Ashley's (thousands of dollars) but I'll NEVER spend another dime with them. Buy at your own risk.

I visited Ashely’s in Shiloh IL recently. Was met by Calvin as we walked in. He allowed us to look around the store which was so nice. As I’m a previous Ashleys customer, actually for years and most my furniture is from there, Calvin went ahead and pulled up my account. I noticed the Shiloh store was nicely laid out with a healthy selection. Decor was great! I had the pleasure of meeting the manager and regional manager, along with Calvin’s help, I made my purchase. I will definitely visit Ashley’s, Shiloh again! THANK YIU FOR ALL YOUR HELP!!!!

I was greeted immediately at the door. The salesperson was very knowledgeable and very helpful. The salesperson was very helpful and helped out with all my questions. I ❤ Ashley furniture store and recommend them highly

As soon as we hit the showroom floor we were greeted and asked if we needed assistance. The salesperson was very courteous and patient with me and my husband. We kept changing our minds and adding things on but Haley stayed super pleasant with us throughout it all. We ended up buying some great pieces for our new home but now we play the waiting game.

Great place to buy furniture they have some very nice furniture.

Calvin Williams provided great assistance with our purchase. He was friendly and informative.

The salesman was very nice and knowledgeable BUT..... We purchased a sofa and two rocker recliners. We had purchased the warranty unfortunately it only covers fabric and mechanism. Not frame. When delivered you are informed you have 72 hours to report any damage. I spoke with someone from Ashley concerning the frame of the chair broke when a relative setting in it. I was given a furniture repair company from New York to deal with. We located a local furniture repair man who was able to fix it. To the tune $150.00 He took pictures and told us this frame has been broken/repaired before. Since it is just my husband and I it had to of come from the warehouse like this. The wood holding it together was braised and screwed in two places. Who knew they sell previously broken/repaired furniture? If you purchase furniture make sure you check the framework when delivered.

I walked in with a specific piece of furniture in mind. There were plenty of options from which to choose. The staff did not hassle, yet were there when needed. Very pleasant experience.

Haley was very helpful! Great store!

I just bought a beautiful sectional and ottoman from Calvin Williams from the Shiloh, IL location. He was awesome! His fit dripped and was a very nice gentlemen to me and my girlfriend. In todays society, being judged for being gay is a very real thing especially in Southern Illinois, and I never felt like I was being strong armed, looked down on, or denied a seat at the negotiating table and felt absolutely welcomed. I never felt pressured to purchase, he pointed out several couches and helped me narrow my decision with knowledgeable insight on product, textures and materials. Overall my experience was a positive one considering how stressful buying your first “real adult” furniture can be. I will be recommending Calvin Williams at the Shiloh, IL location to all my friends and family who are looking to purchase new furniture! Thanks again Calvin!

Our sales person was very professional and cordial. He sat down and made it a personal experience ensuring that all our questions were answered. He also allowed us to verify the purchase to ensure everything was what we wanted. I would definitely recommend Robert at Ashley furniture again.

Kelvin took care of us this evening. We were in and out in less than an hour to buy a new couch. He gave us our space to let us shop and really decide what we liked and find exactly what we were looking for. When we were ready to pull the trigger, Kelvin was informational and friendly to help us finish our purchase. Quick and painless, and now I feel the need to refurnish my entire home from this experience!

Me and my wife had a great experience this weekend at Ashley’s in Shiloh, salesperson named Calvin did a great job.

Needed a couch asap, they had an amazing on in stock that I can grab tomorrow. Exactly what I needed. Bart Picard was really helpful and got us taken care of with ease. Thanks much for the GREAT service Bart.

Furniture is made of press wood. Paid over a $1000 for a bed frame and the head board is flimsy. Not happy with the quality or staff. They can't answer a simple question.

Staff was friendly and very helpful. All questions were answered and the purchase was made easy.

Great furniture with Good quality...

Our experience at Ashley Home Store- Shiloh, IL was absolutely phenomenal! This was the first time we’ve ever decided to go into this particular furniture store. Their selection, quality, and customer service couldn’t be beat! Calvin Williams was our store representative, and honestly he is the reason we decided to make our purchases today rather than wait until a future date. We’re very much customer service experience over the price tag kinds of people. He was so patient as we sat and debated between what mattress we wanted (which was likely pretty comical to the other staff), while also helping us narrow down which ones we really wanted and what qualities mattered most. We also picked out a gorgeous reclining couch for our business at a great price. We received fair prices, excellent customer service, and also had some great conversations as well! We will recommend this store to anyone looking to make their next furniture purchases and make friends while they’re at it! Thank you again for being so patient with us!

All of the people there were so helpful and we got a bedroom set with a great deal! The customer service was outstanding .

I recommend you go there the sales persons are very friendly don't pressure you to buying anything you don't want..work with you help with advice good advice the sales person that helped me was very nice...

The associate that welcomed us was Bart, he asked us if he could help us, we told him what we were looking for and took us exactly to what we wanted to see. Bart was very knowledgeable about the furniture in the store and very professional and made us feel comfortable about the selections of sofas and love seats that we were interested in. He explained the discounts that were available along with the warranty and all the possible delay in our purchase. We are extremely pleased in our purchase and all the assistance given to us by Bart.

Calvin helped us decide on our new sectional and setup all payment and delivery arrangements. He was awesome. Knowledgeable and extremely professional. We will be back for more.

great people! answered questions. very professional. wasn't pushy. we got what we wanted

Very friendly and efficient service. I found what I wanted , purchased it and I was on my was. Great experience.

Bart was absolutely amazing! Helped me figure out the best options and worked to get me the best price. Thank you!

We worked with Hayley and she didn't pressure us we found a really nice living room ser and purchased it Great Experience ! Will shop there again

Niezel was very attentive to me while shopping. She made me feel more than just a paying customer.

Not too over zealous, just the right amount of helpful. Everyone we interacted with was friendly, helpful and courteous, especially Darell and Calvin. Great experience!

Went in and was greeted by Calvin. He presented us with current discount available and pointed us in right direction. Calvin was great and provided answers to our questions. We never felt pressure to buy. He made our time well spent and he understood the value of customers time. Thanks Calvin!

Calvin was supposed to change the delivery date of our lift recliner and he did not, now we have to wait longer for delivery and it is needed for my mother NOW. So frustrated that the change was not taken care of like he said he would!

Great customer service with Darryl. Looking forward to our new bedroom set.

Calvin W was very helpful not to mention time efficient! Great services were provided. You’re the true definition of integrity , keep it up especially in these times. We appreciate you!

Even though the pricing was different online from the store price, the associate helped me get the lower price for my sofa.

they told me delivery 6 to 8 weeks now being told on top of that another 6 to 8 weeks.

My wife and I were shopping for a bedroom and living room set. Our salesman Cortez was very helpful and patient with us as we had to go back home to get a measurement on something. Cortez was able to answer all our questions and make sure we didn't have anything unasked. I would definitely recommend shopping at Ashley Furniture and ask for Cortez to help you out.

Had an easy and great experience with their salesman. Understood what I needed and worked within my budget. Ended up buying 5 pieces of furniture at a wonderful price!

Calvin was helpful and knowledgeable when it came to helping me pick out the lift recliner I was purchasing. He did not rush me in my decision making and made me feel at ease when applying for financing. Thank you Calvin!

My husband and I came in yesterday and immediately Bart greeted us when we ventured into the mattress section. We had an idea of what we wanted but nothing solid yet. Bart was able to guide us to the temper-pedic mattress of our dreams. He was very knowledgeable in all the different types and thoroughly explained each one to us. We feel confident we got the perfect bed and adjustable base for us (along with a new bed set - but we already had that picked out) thanks to Bart!

I was assured not once but several times that my furniture would ship in 2 weeks. Now after a month we are being told they have no idea when it will ship. Now we will be spending the holidays with no furniture.

Calvin was the best he greeted me and my family as soon as we walked in and he also helped us find the best price around we will definitely look forward to working with him again

My wife & I had a great experience last Saturday because we had a great salesman. Calvin was excellent. He was not pushy like many in sales that tends to drive me away. He was very helpful and got us what we needed. Calvin is all about customer service and gave 110 percent. Thanks Calvin.