Ashley Store Shiloh, IL

Great customer service Helen was so helpful and has the nicest customer service. I spoke to her on the phone I told her what I needed and she delivered. I drove from St. Louis to shop and the service was great there. Thank you and I will be back.

Very nice and helpful as always

Kristian was amazing throughout the sales process. Patient ( we took a long time), helpful and timely in all responses.Eager for delivery next week.

It was hard to find sales personnel and actually had to wait after we found what we wanted to purchase. Not 1 employee approached us during our entire visit

Great service and products. Helen F was a great help 👍

Kristian was very knowledgeable, patient, and helpful! I found a fabulous couch and table set for a great deal! 10/10 recommend!

William L(Shiloh,IL) was helpful and so patient with us picking out a sectional! We mentioned some of our wants with having a dog and cat that both love to be on or scratch the furniture. Plus the endless pet hair. He pointed us towards one that covers our worries and has some bonuses we’re excited for! Will be back to shop with him when we’re ready to upgrade our bedroom set.

Love the Bed simply Beautiful and the sales Lady

Go see Kristin!! He was amazing to work with. 🥰

Merry Christmas Ashley furniture I’ll see u guys next year thanks for getting me a nice mattress for me. Can’t wait to see my friend reaction to it when she comes home 🏠 🎄🎅🧑‍🎄🎁

The sales person was friendly and helpful. Careful to explain all things to me. Will definitely make future purchases. I think her name was Helen.

Great experience. Walked in and out in 30 mins with our receipt and estimated delivery date. Very friendly and professional.

Shiloh Illinois srore was great. Christian was our sales rep and he was great. Greated us, spoke briefly and let us brouse. Checked on us and we had found an ottoman. Closed the deal quickly and he was very thorough and informative about the warrenty and delivery process. Great day, quick and easy, low pressure. We do miss the days of buying what you see and taking it home that day, guess those days are over. Upon 48 hrs post purchase, I will never buy from this Ashley location again. If you can not take home the day you buy it from Ashley furniture, do not buy it. Delivery has been a nightmare and now my ottiman is on backorder after waiting 9 hrs with no help from the 1-866 call center, taking a day off work for nothing. This company has far below acceptable customer service. Trash.....

Customer service is horrible. Furniture was delivered with no power cords. Could’t get ahold of the store, they don’t pick up. Had to call the 1 800 number. Awful customer service, we finally received missing parts almost 2 weeks after delivery.

Ja’Von was so awesome. He was very helpful and friendly without making us feel pressured. It was almost like buying furniture from a friend.

A vast choice of furniture. Good payment plans. Helpful staff willing to close a deal. The floor manager ( that's who he seemed to me) doesn't greet customers. I have been at this location four times. He looks you in the eyes when you come in, then moves about his business like a peacock, even when there are no other staff to attend to the customer. I stayed long enough in the shop to notice that. My friend that accompanied me and was in urgent need of some furniture pieces decided not to purchase any because of his attitude, and rather went to the location in St. Louis.

Service was great!

I love Ashely Furniture Store excellent customer service attendance to the customers very helpful on finding what a customer’s wants.

My shopping experience was fantastic thanks to William.

Store was beautiful. Salesman was educated on what I was interested in. Price was fair and good. Payment plans were doable and the delivery date was within 4 days. The delivery service was the best Iv ever had. They kept in touch with a tracking app and were prompt and very courteous. From the walk into the store to the delivery I give it all 5 *****.

I am not a big shopper kind of guy. I actually dread it. This weekend I bought some furniture from Rob at Ashley’s and it was kind of fun. Robert was from the same neighborhood I grew up in and he is a family man much like me. We chopped it up like old friends. I told him my budget and what I wanted and he made the experience fun. 🤩 thank u 🙏 Robert should be district manager I said what I said!!! 😊

So far so good! Salesman Kristian was very knowledgeable and accommodating. I wish I could have afforded the top of the line bed but he helped find something in my price range and still let me lay on all the expensive ones LOL

Kristian was really helpful without being pushy. He answered all our questions and made the experience simple. Looking forward to our delivery next week!

Shopping was fine, people were nice. Was told I was able to get next day delivery. Stayed home all day on day of delivery, not contacted at all. I called the store, now it's going to be two weeks til I get my order of 1 mattress.

Overall service was ok. New credit system installed by Ashley Furniture made process a bit lengthy but Javon the sales rep handled the transaction with ease

I had a great experience with Ashley - Shiloh IL location. After months of considering a larger furniture item, I decided to move forward w/ my purchase. A representative was helping me, and they noticed my file had diligent/ detailed notes on my previous visits & questions about them item. Nietzel and Christopher were both very helpful in my purchasing process and customer care. They communicated with each other professionally and I noticed & appreciated that. Had a great experience ! Great detail.

High pressure sales. Constantly bothered by salesman. Would compare to a used car dealership. Price advertised is NOT the price you pay. Delivery is expensive!

I was not greeted when I entered the store. I walked around the entire store for about 20 minutes and no one ever came up to me and asked if I needed assistance or if I wanted to purchase anything. What really made me upset is when I stopped in the middle of the store and looked around to see if anyone would assist and my son said loudly someone please assist us, 2 of the sales associatates laughed loudly and said sorry you got to help yourself. It was definitely not a pleasant experience, but Helen did her best to recover the experience and was able to assist me with my purchase.

Out experience was awesome. Javon was knowledgeable and attentive. I knew what I wanted and he provided. We were in and out. Thank you. I will be back for my coffee table.

Thank You for the setup and clean up. Very professional and careful during delivery.

Very thorough and detailed with the whole process. Super helpful and can’t wait for our furniture to be delivered!

Fast service!!!!!!!

Javon Hale and the management team were amazing. I was just out of hospital recovering from open heart surgery. Javon was able to share recliners with me that I could look at online. He then tried them and recommended the most comfortable, and arranged a quick delivery. I greatly appreciate his help!

Kristian at the Shiloh location was top notch! He was an outstanding salesman and had incredible hospitality. Patient, humorous, and made for a great home shopping experience! Will be back to more business again.

Great deal and easy process

This time shopping at Ashley was pleasant. Not saying hadn't been nice before. Sales people(Chris) I am not here to pressure you into anything but if you need something let me know. We did ask bunch of questions he worked things out for us even for the manager cause we had felt uneasy about past experiences. Mananger was down to earth.

Was promised furniture to be delivered 4 different times. Have a text message from Ja'Von from Saturday promising my furniture would be delivered on Tuesday. Now they are short staffed so it can't be delivered to later in the week. Chris the manager wants to blame it on me, said "I need to understand furniture delivery takes a week." Poor communication, poor service as soon as they get your money, poor delivery! $6,000 ugh

Robert was wonderful. I ordered and paid over the phone. He was kind, polite, and very knowledgeable of the process. I’ll ask for him next time. Great experience.

Ijahnae was fantastic to work with! She is my new go to for future purchases. Also I love how the entire team worked together to make sure the sale from beginning to end went smoothly! Thank you Shiloh Ashely for your professionalism and treating me like family !

This place doesn't deserve even one star. We bought something and when they came to drop it off, they stole $1,200 that I had in my furniture. They're thieves. We reported it to the store and they didn't want to do anything about it.

It was a pleasure working with Kristian. He was very helpful and knowledgeable about the furniture.

Great service from Kristian

Came in cause I needed a dining set, and Robert made it one of the best customer service experiences I've had, not just for buying furniture. Listened attentively, didn't try to upsell me but made sure I got what I needed, and clearly knew the inventory well because he answered every question I had. I wouldn't consider going anywhere else.

Robert at the Shiloh Ashley store was very professional & helpful in person and over tel & text. He helped me place my order and schedule delivery and even gave a discount. Excellent job! Thanks Robert! Communication with the delivery company to schedule was clunky via AI messaging and they could not provide a delivery time 3hr window or confirm details until just 24 hours before which can be difficult to have someone there to receive on such short notice. The app to track the delivery crew/ truck on the day of delivery was very helpful and I got updates along the way. The delivery crew was about 1.5hrs ahead of schedule so I had to scramble to get someone there to receive. The delivery crew was polite, efficient and worked quickly and respectful of the home. The sofa is very nice and is a great value and my Mom is happy with it. Overall a great experience, I would have given 5-stars but communication to schedule and confirm delivery details in a timely manner with the delivery company was a bit frustrating. I would definitely buy from Ashley furniture again!

Helen was amazing!! She was not the typical pushy sales person! She knew what she was talking about and was very helpful!!

Even though store was being renovated, it was surprisingly clean. The sales people were very polite and helpful. Our only complaints are lack of choices and very high priced mattresses.

Javon was super nice. Found me a pillow on clearance. Knocked down the price on a sofa I purchased. It is a really nice and inviting store. I’ll definitely be back.

Robert was great to work with!

My experience with Ashley furniture associate Robert was a friendly and helpful experience he was very informative on my purchase and made sure I was happy with my decision.

Great store, very helpful.

Very good customer service .

Robert was great!

Helen was the best

Excellent experience. Friendly and knowledgeable.

Sales and service was over and above.

Great experience from Kristian! He was extremely helpful and went above and beyond to make my visit stress-free.

Purchase was typically too complex to grasp all at one time. No clear access for documentation to review

The sales associate named Javon was awesome. He helped me pick out what I wanted and gave me some good suggestions and carried my painting out to my Car.

Ask for Helen!! Great service and great sale prices!

Robert Spiller was fantastic! Very friendly, professional and helpful! He helped me with key points about my furniture and I am very happy with purchase! Thank you Robert!

We had a great experience buying our first couch yesterday! Dee was extremely helpful and honest with us. Had good tips to narrow us down to our final pick! All the paperwork was easy too! Thanks again!

Robert is so helpful while giving us space to shop and talk. No pressure or BS. Great experience!

Kristian was knowledgeable, genuine and helpful with all furniture pieces!

Great experience friendly salesman Javon was a lot of help!!!

I always purchased my furniture from Ashley and they’ve always done me well. Very satisfied customer.

In dire need of a mattress and I came into this store to purchase after seeing add after add on TV for Ashley. Not one sales person even spoke to my wife and I. We spent more than thirty minutes in the mattress section and no one even said someone will be with you shortly. From a business perspective, I would say great marketing. Also from a business perspective bad customer service. Which serves you better?

Wonderful experience,

I came into the store to look at temperedic mattresses. I told the salesman I was not going to buy at this time given that the discount isn’t significant and I won’t need the mattress for a few months. He told me he’d see if he could come up with a deal that might make me want to buy that day. He told me he’d give me a free box spring, but did not disclose that it would not be a temperpedic box spring as is required by the manufacturer. I only found out that the offered box spring was not a temperpedic box spring when I was about to pay and reviewed the receipt. I then chose not to go through with the sale. I bought the mattress and temperpedic box spring together at Value City for the same price your sleezy salesman was trying to sell me just the mattress. I did not appreciate his unethical conduct and will not be returning to Ashely.

Chris was very patient and thorough. He made shopping a good experience. He was a very nice salesman!

Excellent customer service. I would buy furniture with them again and again each person working on the floor was very accommodating and asked if we needed any help.

Chris, worked with me & my family on finding exacting what we were looking for in furniture 👌. Very professional!!

Helpful but not pushy….professionalism exhibited at all times…will definitely return for more purchases!

Outstanding service!

Javon did a great job. He was knowledgeable, efficient, and he didn’t oversell me. Great experience.

I needed a new pillow and I was able to find the perfect one with the help of the friendly staff at Ashley in Shiloh. I didn’t feel pressured and was able to make my decision with confidence.

The customer service was very helpful. I would like to thank the representative, Deane Stanley she was very professional. Also, she assisted with the purchase of a beautiful dinning set. Thank you.

Sales rep took care of everything needed done: help with purchase, delivery on date needed, and some hints for after item arrives. This store will be the "go to" for my family.

They guys in the store were amazing!! Very helpful got me the best deal and made the buying part very easy. Unfortunately the system crashed and I have to go back to finalize, but that’s not their fault so I’m sticking with a 5 star review.

Great experience. Thanks for your help, just waiting to receive my furniture.

The sales person that I had was very helpful and understanding I understood what I was looking for the other sales. People were very friendly, took up time and kept my grandson occupied while I took care of the business that I needed to take care of this was a very good staff in the store today 8/23/2025

Everyone was very friendly. The sales representative was very helpful and understood my needs and did everything to answer all the questions that I had.

This particular location was going through renovations, so the showroom was only about 2/3 of what its normal size is. However, despite the cramped layout, there was a great selection. And the staff was great dealing with me, and with other customers, considering the noise and challenging conditions with the renovations. I worked with Kristian, who was fantastic and extremely helpful with mattresses. Deanne was equally great to work with, when the store lost their internet connectivity and had to resort to back up plans. The website will always show options that may not be at the store, but to be able to feel fabrics and see the colors in person, and ask questions was truly worthwhile.

Kristian was so helpful and patient making this experience painless as possible

I bought a sofa from Helen. The following day I had to trade it for a love seat. I had no problem with exchange. Everyone was very professional.

Love this store! Recommend to anyone. Great customer services.

William Lenard was very polite and not pushy at all. He was there when we need to ask a question but let us walk around and look as we pleased. No pressure is what I liked the most. Hope he recognized for his sales approach.

Christian was very professional and even though we knew what we wanted and we had the numbers to order it went smooth everything went well delivery will be quick and set up so Ashley we had no problems with Ashley

My visit was great! William was very professional, attentive and courteous. He adds value to Ashley Furniture.

Great environment overall , and they’re going to make sure you leave with what you came in for.

The associates I worked with were very friendly and not pushy at all. Very thoroughly explained all of the benefits of the furniture that we chose to purchase.

Bought a sofa, love seat, & oversized chair + ottoman. Everything was discounted. Salesman was wonderful.

Helen was very attentive. Took care of my needs. Very satisfied customer.

Matt was incredible and very helpful! He answered all of our questions and was patient and made the process easy and efficient! I’ll be coming here for all of my future furniture needs!

Working off their cel phones and everything entered is lost because of a bad signal. Currently paying on my Ashley account but declined a chair purchase because of lack of use. (Understandable). Neen in the store too long, just for a chair.

William was super nice as well as the young man who helped me take my purchases out.

Waiting 5 months for repair on couch. Under warranty. Maybe they are waiting for warranty to run out. Everyone is nice when I call but 5 months is to long.

Unbelievable savings on several items. I picked them out but my husband loved them too!

The salesman was great but the Manager I guess that’s who he was, he was kinda pushy and stern. We shall see when the delivery comes.

The store personal were very friendly and professional they were able to answer all questions that me and my wife had. We had a wonderful experience at the store. We will be during more shopping there. 😄

The young new sales person possibly Erich was great. He was honest and kept us apprised of every step. It was a very nice experience I will definitely go back.

Had an awesome experience! Staff was friendly, knowledgeable and professional.

My wife and I had a wonderful experience purchasing a new top of the line Active Breeze bed. Niezel Ogas was our sales person. She is extremely knowledgeable and had practical experience. She answered all of our questions and was very helpful!

The sales gentleman that help me was very knowledgeable. One of the things that really impressed me was I started with one sales gentleman who was very kind. I told him what my skeletal and muscle issues were and why I was looking for a certain recliner. He said that there was another salesperson that was very knowledgeable with the body and muscles who he thought would help me. He gave up that sale and introduce me to the other sales guy who he thought would really help me the most. That got my attention. The salesman that he introduced me to was very caring patient and knowledgeable. He made me feel very comfortable and I truly appreciated him and people like him. Very positive experience.

Friendly, supportive crew!

From the moment I walked into Ashley Furniture, Kristian Usselmann made the entire experience exceptional. His professionalism, knowledge of the products, and genuine care for my needs truly stood out. Kristian took the time to understand exactly what I was looking for and offered thoughtful recommendations that matched both my style and budget. What impressed me the most was his no-pressure approach and attention to detail. He was patient, answered all my questions, and made sure I felt confident with my choices. Thanks to him, I found the perfect pieces for my home and the whole process was smooth and stress-free. Kristian is a rare gem in retail, he is personable, trustworthy, and genuinely committed to customer satisfaction. If you're shopping at Ashley Furniture, do yourself a favor and ask for Kristian. You won’t be disappointed!

William and Tony are the absolute best!! We got a great deal on a beautiful living room set.

I enjoyed looking in peace, but once we were done our associate had us wait while he assisted another client. We had already been there a long time for him and that wasn’t cool.

Purchased a chair the salesman was already prepared for my coming. The paperwork was fast and easy. Great customer service.

Robert Spiller was great to work with, never t pushy, easy to talk to and knowledgeable about the products. Very happy with the transaction.

Great service...had exactly what we needed in a couch..

Great place to shop and sales people are very helpful.

Great people great selection great prices makes shopping a joy. See Helen Forbes!!!

The sales person was very knowledgeable of sales process, kind and not aggressive. Therefore she made the buying experience comfortable.

Associate was efficient and helpful

I was very pleased with the person who sold the breakfast set to me. He was cordial and pleasant to work with.

Kristian was very professional and helped us pick the best furniture for our needs! We recommend Ashley to all, and ask for Kristian! We are super happy with our purchase!

My experience at Ashley Furniture was delightful the salesperson was very patient and informative.

It was wonderful. Such great service. I would recommend them to all my friends and family

Kristian killed it. He was helpful, kind, funny, patient with my indecisiveness, and made it easy for us to pick what we needed. Will definitely be using his help again!

The sales clerk, Helen was very helpful and a pleasure to work with. The prices were comparable for the furniture on display. Nice atmosphere.

Good experience

Helen was very helpful in me finding a table and chairs for my daughter without hovering - she answered my questions and let me look around. Then she helped me finalize the purchase.

I surprisingly had a great experience. I was expecting sales agents to hover and get in the way of our evaluation the process but Helen and the leadership team were very informative and helpful without being intrusive. I appreciated her giving us space and yet being responsive to questions. Great job by the team!

Previous experiences have been split. I purchased an Ashley Mattress on clearance. The mattress was deformed upon opening. Ashley refused to fix the problem. Today, I purchased a replacement piece for my sectional. It was quick and easy. I was able to accomplish it without going into the store.

Sales associate was great to work with.

Got a modern farmhouse counter height table and 4 counter height stools at an affordable price. Sales guy was very nice and respectful.

We were looking forward a coffee table with matching end tables. Found a set that will go perfectly in our family room. The salesperson , Niezel checked out the best pricing for us. The store was nice and clean and had a good selection of furniture.

Very good experience my sales representative Shawn S was amazing. I will be back for another purchase. Exceptional Customer Service. He explained everything carefully. Made sure I was okay with purchase with NO pressure .

Very friendly salespeople, good selection and good prices.

Our sales women Helen Forbes was absolutely fantastic.. very informative and no pressure at all. So very sweet and nice

Jim helped me out from the very start. I told him my budget and he didn’t try to get me into anything more expensive. Great crew and customer service!

The experience was great. Niezel Ogas was very helpful and patient in our quest to find a love seat.

Kristian was exceptional in assisting me in choosing the perfect recliner. Thank you!

Want too thank Helen F. For helping us out she was professional and friendly. Help us with exactly with what we needed

Very professional and kind service. Thank you!

I recently bout a sectional and ottoman from this store and I will say that the sectional was great! Where the low rating comes into play was with the delivery team. I normally don’t even write reviews but the experience that I encountered with this delivery team was baffling!! The ottoman came defective with about 4 black scuffs on it. I told the delivery team that I am refusing just that item due to the defections. They give me a hard time about it then proceed to tell me to take a Mr clean magic eraser to it. I’m wonder if they were joking or serious at this point!!! They were serious! After about 5 minutes of back and forth they begrudgingly put it back on the truck. This crew was also not very considerate when moving the furniture, at times banging into the doorframe. I’m very fair as far as ratings go and this was by far the worst delivery crew I’ve ever seen. Horrible experience!!!

Received cabinets where doors were misaligned. Repair person came over and aligned 2 doors. He said hinges were bent that caused misalignments. He said can't aligned the first door bc it's "Ashley" problem. Ashley won't replaced the whole cabinet. They won't reimburse me and return this cabinet back. I've informed sales man and he ignored me. I thought he would further help me .nope. I created another claim. They'll probably poke holes in my brand new cabinet again. ....I DON'T RECOMMEND TO EVER PURCHASE FURNITURE FROM ASHLEY EVER!

Giving only 4 stars because of the wait time, even though it was kind of out of their control, I think we should have been given a discount or some free pillows or something. Service was outstanding though! Jim Zimmerly was our sales associate and he was knowledgeable, personable and very helpful. He went above and beyond to give great service. Didn’t really catch anything on a good sale even though it was Memorial Day weekend but I prefer the quality of furniture from Ashley. Unable to provide photos since furniture has not been delivered yet.

Had a great experience picking a couch with help from salesmen Robert. We found exactly what my family needed within budget!

Friendly knowledge staff

Had a great shopping experience today with Robert Spiller. He very quickly showed me the table I was shopping for, answered all my questions, and now I look forward to the delivery, and hopefully enjoying lots of meals on this table with my family and friends!

I didn't order anything from this store on the date they said I did, so I drove to the store to inquire about it and was told by the store manager that he had been working for 14 hours today and didn't have any time to assist me with my account being used without my knowledge. He was very rude and even got loud with me. I requested the corporate phone number and was told by him that I needed to look it up. I can't speak to a live person when I call the store number. I have purchased all of my furniture from this store in the past and never had any issues until the store allowed someone to use my account in store. I was told by the store manager that any one can come into the store and use anyone account to make a purchase as long as they have your phone number.

Quick and easy

The salesperson came to me as soon as I walked in the door and asked how could he help. I showed him a dining set I was looking for and he went into his computer found the dining set that I could pick up next day in Ashley’s warehouse. I appreciated that the salesperson took the time to help me with my purchase. Great customer service.

Kristian was amazing! Did not push anything on us and provided us with many different options. The staff were friendly and treated us very well.

Customer service is incredible. But using Ashley's website link for payment is severely lacking and needs to be addressed. Their choice of CC services needs to be changed.

Keisha Perry is fantastic!!

I absolutely hate looking for furniture, but Robert at Ashley Furniture in Shiloh made things a lot better. He was very knowledgeable about all the different mattresses explained everything in detail. Was not pushy at all. I highly recommend the store and Robert.

Great Customer Service and very helpful and Friendly.

I was greeted at the door by the manager. He was familiar with the chair I was looking for and took me right to a sales person who helped me order it --- all within 15 minutes!

The table that I bought at Ashley furniture is absolutely gorgeous. The staff were extremely helpful and I had an overall pleasant experience at the store. The individuals that delivered the furniture were wonderful. They were friendly, careful, and thoughtful. The scheduling for delivery, that leaves something to be desired. That was the reason I only gave it four stars instead of five. They said the truck broke down upon delivery but come to find out that wasn't true they say that when there's a scheduling conflict. They don't update customers when they are not going to make their appointment time. Otherwise Great job Ashley!

Rep was great to work with.

This was an exceptional shopping experience. Our salesman was very competent, and pleasant to work with. We are looking forward to delivery of our 2 new recliners. Robert was quite knowledgeable about our purchase and knew the answers to all of our questions. He was able to get us a nice discount. For any other furniture needs we will return to Ashley in Shilo and ask for Robert Spiller. I would like to add a picture of the chairs, but I don’t know how to do that. (lol)

We had the nicest delivery guys today.

It was extremely hot inside if I didn’t have to have furniture right away I would have left the AC was broken and apparently the landlord don’t care from what we were told

Robert was very helpful in assisting us with our purchase.

Everyone was great and very friendly

(Translated by Google) They are kind people. Ruben kindly and patiently helped me find what I was looking for. Thank you, Ashley! Thank you. Good job! (Original) Son personas amables. Ruben me ayudó amablemente y con paciencia a buscar lo que buscaba. Gracias Ashley!! Thank you. Good job!!

Robert was great from returning a call to the in store customer service! I appreciate his patience as well! You were great Robert !

Very nice easy to work with!

Great customer service and very knowledgeable

*Editing to respond to the comment from the store owner* Thank you for your response. I appreciate the acknowledgment, but I remain extremely frustrated with how this situation has been handled. As I stated in my original review, I’ve had numerous calls and conversations with both Ashley Furniture and the extended warranty provider, Extend. On multiple occasions I was given a timeline they would respond to me and never got a call back or follow up. Ashley directed me to contact Extend, while Extend told me to go back to Ashley. I’ve been stuck in a constant loop with no resolution, and I’m tired of getting the runaround. We purchased the extended warranty for peace of mind, not to be passed back and forth with no accountability. I’m requesting that this issue be escalated to a supervisor or someone who can take ownership and authorize a fair resolution. Please provide clear next steps and a realistic timeline. We trusted your company to stand by its products and services. In June of 2024, my mother purchased a couch and loveseat from Ashley Furniture along with an extended warranty for $999.99. She was assured that the warranty would protect her purchase, particularly because it was a floor model. However, just nine months later, she encountered a mechanical issue with the loveseat recliner. When we attempted to file a claim, we were shocked to learn that the warranty did not cover the problem—and, in fact, seems to offer little to no real protection. As it turns out, the extended warranty excludes coverage for any “as-is” purchases. This crucial detail was never made clear at the time of sale, leaving my mother to pay nearly a thousand dollars for a warranty that was essentially useless. I believe she was misled about what she was paying for and relied upon this extended warranty when she purchased the items. I am requesting that Ashley Furniture provide a full refund for the $999.99 warranty, repair the loveseat, and compensate her for her time and her money that was tied up in a service that failed to deliver any actual benefit. We have spent many numerous hours contacting the extended warranty company, Ashley corporate headquarters and even stopped by the location where she purchased the furniture, without any resolution or answers. Despite repeated attempts to resolve this issue, I have only been met with delays and vague timelines from Ashley customer service. If Ashley Furniture does not address my concerns, I intend to file a formal complaint with the Illinois Attorney General’s Office. I am sharing this experience to help others make informed decisions before purchasing extended warranties from Ashley. I still hope the company will do the right thing and make this right.

Was a great experience. Will shop there again Jim was friendly, quick and knowledgeable

Jason, Keisha and staff were incredibly accommodating to my wife and I. We purchased furniture that unfortunately could not fit in our home. They did extensive research to find what we needed to meet our family needs.

Niezel was AWESOME! She took as much time as we needed to make a decision and is continuing to communicate regarding our delivery. She goes above and beyond to make sure you get what you need. We will be doing business with her again when we need new furniture! Other staff were friendly and helpful as well. There was a good selection of furniture and the store was clean and organized.

Keisha took great care of us! Very friendly and helpful without being overbearing. Purchasing process and setting up shipping was smooth and did not take much time at all.

Jim was great to work with!

Great customer service.

Salesman was very courteous and professional. Delivery driver was courteous and professional. Delivery arrived outside of delivery window. Assistant delivery driver knocked one of the chairs over on the street and there was minor damage to the back. Delivery team didn’t arrive with all items and had to go back to the store to get the remaining items. Not sure who’s fault it was but either way it took a very long time to get my delivery because of this.

Very helpful

Kristian was great and helped us find the perfect sectional for our living room!

Great product. Delivery slipped a day later, making it more difficult.

The gentleman who delivered the bed was excellent. The ordering to the actual delivery of the bed was absolutely unacceptable!!!

Urban was very nice to us and helped us look all over the store for what I wanted

Good salesman, gave us space. Reasonable price, good turnaround on delivery time, and top notch delivery guys. Those fellas from Chicago were superb, very satisfied.

The guys did a good job moving in my furniture and placing it as instructed.

Helen was very nice and helped us find the item we were looking for.

I had a good experience. Everyone was very helpful!

Sales Associate deserve 5 Stars!!!!! She was awesome.. Poor rating to the rest of her staff and there poor attitudes. While me and my wife was looking for new furniture to purchase and found what we thought was our dream living room set we noticed the the sofa and recliner wasn’t working and we asked our sales associate about the item and she stated I needed battery packs and would we get them for us to show us the furniture. All while several associates just sat there, looking that our sales associate trying to plug in the items, no one offered there assistance, then out of the blue one stated that the sofa /loveseat didn’t work. All while all of his was taking place and basically humiliated the sales associate and didn’t show a lack of concern about us. With the who cares attitude… Didn't think we would buy anything… The sales associate was highly embarrassed but kept her composure and apologized to us for the who entire incident . Shortly after we found another set and while purchasing it we noticed that the other sales associate’s did find the battery packs for the original sofa/loveseat and actually sold it to another couple while we was still there!!!😡 like really!!!!! I guess they judge us to think why bother I guess we don’t fit the bill????? The entire experience was wrong, rude, and unprofessional. To go somewhere and be judged and not receive the the service and RESPECT !!!! We deserved!!!! Please be aware of this rude unprofessional sales team!!!!!

Kristian was amazing at helping Us find what we were looking for, and we will be returning for other Furniture sets to furnish our new home.

Bart was awesome, he took the time to really help us find the mattress that would make me and my partner most comfortable! We have very different comforts so he did a great job at addressing both of our wants. So thank you to him! We can’t wait till delivery day!

The staff was vey friendly . Me and my husband went in looking for living room and dining room set, our rep was very patient with us we took our time and found some good deals that was within our budget, the sales manager helped us stay within our budget my giving us a good price on a floor model dining set. When we went to pick up the delivery staff a young man and woman helped me and my husband load everything!! They were phenomenal!!

There isn't enough space for my comments about my experience at your store!!! I will say, the employee who followed me around, appearing to assume I was trying to steal 2 BIG Baskets!!! WTH!!! If you want a bad experience, GO TO ASHLEY.....

Sales man Urban was very helpful and knowledgeable.

Kristain the salesman was wonderful!!!

I’ve made multiple purchases at Ashley’s over the years including this specific store. Just recently, about 2 months ago I purchased a full bedroom set and living room furniture, all which I was satisfied with. Last week, I took my mother into the store to utilize a credit from an unused warranty that she had. She found a recliner that she liked that was marked down due to it being a floor model (there were 2 identical chairs on the floor) that met the $500 threshold we were informed had to be spent in order to use the credit. After moving forward, we were told that they’d have to wait for the warranty company to release the funds to apply towards the sale however the sales manager said he would tag the chair as “sold” and he would contact upon his return to work this week (since he was off work a few days) to finish up and pick up the recliner. We were also told that we’d be able to pick up the recliner instead of paying for delivery. Today when my mom called the sales manger to follow up on the chair, she was told that the chair had been sold to someone else because the chair hadn’t been marked as sold in the system while they were waiting on the release of the warranty credit. She was then told they could offer her another chair which was a higher price but would discount it and she’d have to pay for delivery. With the discount plus the warranty and delivery, the cost was quite higher than she’d anticipated and originally agreed too. Concerned that this was a scheme to get more money out of her, my mother asked me to accompany her to the store for a better understanding. Upon arrival the sales manager gave us the same story about the chair being sold and what they could offer. I explained that this was at no fault to my mother and the alternative offered was not sufficient because she’s retired, on a fixed income and not in position to pay more than what was previously discussed and allegedly sold. I also shared that I’d made many purchases with Ashley’s over the years and very disappointed with this approach and it made us very skeptical. He apologized and said he’d speak with his manager and to see what he could do. The final offer was a newer model chair, with 1 year warranty plus delivery however the cost would be $100 more. I explained again that this is not okay and was not what my mother had initially agreed too nor planned for however the decision was ultimately hers. Uncomfortable and frustrated with how this matter unfolded my mother declined the offer. She and I feel this was very poor service and a failed attempt to up charge and mislead a senior citizen. Unfortunately my many years of satisfaction with Ashley’s is now tainted with this experience and lack of appropriate resolve. This will certainly impact my decision to shop with Ashley’s in the future.

Nice and clean and the sales rep was nice and very knowledgeable and patient with me she was not pushy and kinda let me do my own thing and was there whenever I need her so my overall experience was A 1 I will definitely be back.

Robert made my experience there at Ashley Furniture awesome. Very knowledgeable and helpful.

The sales lady was terrific. Our salesman to another customer and she took over. She was very kind and knowledgeable. We really appreciate her for helping us.

Robert was great & explained everything I needed to know.

The process was quick and easy

Kristian was absolutely amazing! He was so patient, helpful, and professional. He made the experience really smooth. Came back for more furniture and William did an amazing job!

Staff was very polite and knowledgeable! Great atmosphere!

Will judge you based off the way you dress. Assistant manager called me man like we were friends. I prefer sir, it's a business transaction. kristian saves your rating if it was based just off him this would be 5 stars. Edit to 1 star. Seriously just go to Kloss the delivery will be way smoother of a process also no way to call the store! Customer service isn't in the USA Time frame for delivery is literally all day 10am to 9pm. Ridiculous

Easy discussion with the sales associate. Provided an immediate option which resulted in an additional piece being purchased.

I came in with almost everything I wanted on the app .. sales lady helped me quickly and efficiently and was able to put the purchase on my Ashley Furniture Card .. as well as get me some deals on mattresses and discounts ..

Sarah is an awesome person! It was late evening and she was warm, friendly and very helpful.

Bart was extremely helpful

I had a great experience at Ashley furniture. My mom found the perfect chair. She bought the chair on a Monday and it will be delivered already on Thursday.

Kristian was wonderful and very helpful. We are pleased with our purchase.

Kristian was an amazing associate. We were able to walk the store freely, and when he sensed we had interest in a couple items, he was there to assist us, in a completely non-agressive way, and answer any questions we had. When we returned the next day to make the purchase, he made the process very smooth and comfortable, giving us good advice for upkeep along the way. The price was outstanding for what we got, and will 100% be looking for Kristian on any subsequent visits.

Ashley is my go to store whenever I shop for furniture! It’s my first choice to check them out and see what deals I can find and I do find plenty of good deals! They have nice quality furniture and home decor. My family says I have an Ashley furniture home because I have something from Ashley’s in almost every room.

BART was great the work with.

Always a pleasure going to Ashley furniture..for everything I need for my house Great customer service and got what I needed the first time with no issues..

Jim is an excellent salesman.

Experience was great, Helen is very friendly and answered all of our questions. You should be proud to have such a nice and knowledgeable employee. Thank you!!

Everyone was great! Can't wait to get my furniture. Last furniture i bought was at Ashley...10 years ago! No complaints then or now!

Ashley Store in Shiloh , IL went above and beyond to help me.

Sales Associate Keisha was very helpful and professional! Keisha thanks for you help and meeting my need!

Very polite and knowledgeable

They are very helpful and and make sure what u looking for and at is what you want to purchase. They will help u find something that will suit you if your not sure what you are looking for.

Excellent sales staff and selection. We have not received delivery as of yet so I can't comment on that.

Great job getting us to find the right item

Everyone was very friendly and helpful and remembered me from previous in and out the store.

So Disappointed in the delivery services they now use. Stop using a 3rd party! I have boughten multiple rooms of furniture from Ashley Furniture and this bedroom set for my son has been the WORST experience with the delivery. Have had multiple days with the time window given to me for them to cancel “because the truck was over full.” The other day the bed was delivered broken, and the driver said he pointed it out to the warehouse and they said take it anyway. I have taken multiple days off for deliveries scheduled only for them not to show up. The store has been great with marking down and giving me discounts each time I have went in to complain. This is just a sad that the company is loosing all respect because of crappy delivery services!

Bart was awesome to work with we will return to Ashley furniture to work with him again.

Easy and quick service! Keisha helped us and she was wonderful. She helped us figure out how to configure a couch to fit what we needed. Very excited to get our new living room furniture. We were in and out in less than an hour!

Kristian U. was phenomenal! He made our shopping and purchasing experience very easy and was super helpful.

I purchased a couch with the help of Keisha, and she was incredibly informative and helpful throughout the process!

Helen was such a great help with our purchase! We weren’t entirely sure what kind of seating we wanted for our living room but she showed me some options and let me look through the floor inventory at my own pace. I never felt pressured but she was there to help whenever I had questions. She gave us a phenomenal deal on our sectional purchase, explained the protection plan options, was patient and kind with my pre schoolers who were with me and overall was so amazing to work with. I would absolutely return for any other furniture needs we have!

Although there were many employees in the store, it was necessary to go to the desk and request assistance while many employees were sitting idle. When we did get an answer to where things were located, the sales assistant pointed to where our requested item was located rather than helping. It seemed they were not interested in making a sale.

It was very pleasant. Our sales person was very, very patient, and very helpful.

I worked with Prince while looking at bedroom furniture and mattresses. He was very polite, knowledgeable and answered all of my questions. I am very pleased with the level of superior service he provided.

Awesome store, great deals, and very caring and professional sales people.

Experience with Ashley was extremely positive! Our rep was very helpful and went out of her way to assist in getting what I wanted and went above and beyond to get the best deal.

I will never get furniture from here again the delivery service is horrible. Took off work several times and they kept rescheduling my delivery. Without notice.

Great experience. Salesman Urban was great!

Sarah was fantastic she helped us find the exact dining room table set we were looking for. Couldn’t have had a better experience

Helen was very helpful!

Extremely nice people

Good service

Our salesman, Kristian, was truly great to work with. He answered all of my many questions and made the furniture buying experience seamless. From purchasing to delivery- everything was easy. He made a sometimes stressful buying experience fun. We will definitely return to this location to work with Kristian again.

Jim was awesome! Sincerely appreciate his professionalism and working with us to facilitate this order. Thank you!

I wanted to buy 2 pillows on the red tag clearance that were 90% off. It took the salesperson 30 minutes to complete the purchase. My friend that was with me said they think I was on Candid Camera. My total, with tax, was $10.80 and if the pillows weren’t so cheap, I would have left after 10 minutes. I was given a folder and all sorts of paper abd pamphlets for two $5 pillows. You would have thought I ordered a whole house of furniture, it was ridiculous. I came in for a leather sectional with a chaise and was told they only have 1. Wow, only one! I won’t be back.

We walked in wanting to purchase a recliner for my husband who just had surgery . Mike helped us make the purchase . We didn’t leave with one like we were hoping but the new one will be delivered in a few days . Mike was very helpful with his recommendations. The entire process took less than an hour .

Mike at Ashley was very helpful. He was able to find the exact couch we were looking for. Thank you for taking the time to search for it and setting it up to be delivered.

My experience at Ashley furniture was the best. I can’t remember the lady name who helped me but she was hands on as soon as we walked through the door. Very nice very polite, helpful and patient !!I will definitely be back

The customer service was amazing from the moment I entered! Jim listened to my needs and wants & helped me pick out the perfect bed that suited my needs and budget and even gave me all the space I needed to just explore. Best shopping atmosphere ever!!!

Great people and service not pushy at all

First of all, the store is immaculate and beautiful. I went in knowing the recliner I wanted to look at as I had seen it on the internet. I asked how much it was And my salesman, Jim looked and gave me a price. I said well it's less expensive on the website that's what brought me in and he said I can definitely match that no problem. We then begin looking at couches and for every couch I sat on And was not satisfied with he took note and then guided me to the perfect sofa that met all the criteria that I had asked for. It couldn't have worked out better. The chair and the couch were made in similar materials and complimented each other. I am thrilled with my purchase and cannot wait for the delivery and set up. I will be back to shop for a new mattress. I highly recommend Ashley furniture in Fairview.Heights. My salesman Jim is also the assistant manager, He is attentive and knowledgeable of the items in the store. Give them a visit before you make your final purchases anywhere else. Cyndi M.

Great customer service and prices.

Kristian at Ashley, in Shiloh, listened to what we needed and made magic happen!! We will use this Ashley every time for all future furniture deals.

Christian was wonderful. We had a fun time picking out sectionals. He was very personable and was able to find what we wanted for a better price.

Very good customer service in the Shiloh IL store.

Took my Mother in to buy her 1st new sofa since the 70s! She is 76 and Rarely splurged on herself. Helen was FANTASTIC!

The easiest and nicest experience working with Niezel Olgas. She was patient while my baby ran laps in the store. She helped explain the purchasing process clearly and made sure I got set up with the best pricing and credit card. I highly recommend Niezel and will be saving her card for when we purchase our home in the next year and will need to buy all new furniture sets.

Kristian did an amazing job showing me the options and knowing the products that fit what I was looking for. We had specific space restrictions and he made sure our order was going to fit our room.

Big shout out to Julie & the rest of the staff at the Shiloh Il store for helping my family and I. They all were friendly and very helpful. They didn’t pressure me to purchase just casual conversation but I ended up purchasing just what I needed.

Very helpful and found us what we needed in our price range. Professional and courteous. Excellent experience!

We found a nice coffee table and end table. When we were checking out there were problems with the warehouse and wrong info, etc. Anyway I wasn't happy that it took 30 minutes to check out. But I don't think it was the salesman in the store that was the problem.

So far everything has been super easy and hassle free!

To finally get the claim completed was good

Helen is an absolute gem and we really enjoyed working with her. We are looking forward to the delivery of our new furniture!

Kristian was very helpful and very patient. The selection was much more abundant than I anticipated. Very quality shopping experience- we bought a couch!

Great experience. Very friendly and knowledgeable staff. Highly recommend.

The guy was very helpful and checked on the price for a couple items I wanted. I love your store, but everything cost so much.

Great customer service!

Very knowledgeable friendly staff.

Great experience with Michael H. and the team. No sales pressure just a conversation on what i was looking for. Great communication and help. Assisted finding the best solution financially and functionality for our space. All financial options were explained in detail and all our questions answered. I would advise anyone looking to outfit their home in any financial situation to come to Ashley. They have the knowledge to find solutions to help everyone find the right look and the best price. Very high quality merchandise and it really is a showroom without the sales floor pressure. Looking forward to our delivery. Thank you Ashley

Sarah and Shelly were both great. Everything was explained to me very well.

They worked extremely hard to make me satisfied. They made what I had in store credit fit what I wanted even though it was not on sale.

The 1st visit was ok, but I was informed my sister was incorrectly informed about what we wanted, but the 2nd visit was more productive which resulted in confirming my purchase.

I was quickly greeted by Mr. Miller who made the purchasing of my new sectional super easy. He answered all my questions. Thank you so much!!

Keisha was easy to work with. She explained every step of purchase. It was easy yo complete the sale

Mechanical issues with couch and loveseat. Made claim, never even got email response, no claim number. My husband even went back to store and was told they can't do anything about it. He is about ready to get lawyer because we can get no help.

Variety, display of furniture was on point the sales guy was informative, listened to what I wanted and then delivered. Thank you Kristian for all you did today!

Great experience. Low pressure sales. Very friendly salespeople!

Sarah was very helpful!

I had already spent some time looking at the sectionals before I bought my new one, so the day I went in everything happened pretty quickly. I had a good idea of what I wanted and Bart helped clarify a few things about financing, & customizing the pieces.

Needed a buffet right away several to choose from picked one on sale from floor they helped us load it was pleased

I was skeptical at first, about making a purchase here. Only because, the last time I came the prices were not in my range. However I went out on a limb and saved up and said I got this. I browsed the store until I found the dining set I really wanted after looking at 4 sets. Jim was amazing and patient with me no matter how many times I had to look at a different set. I will be back to purchase something else in the near future, I had an awesome experience!!! 🥰

Jim was great! He helped smooth the process of finding our new living room furniture. We're confident we made the right choices and are excited to get it delivered!

The sales associates Niezel and Kristian were exceptionally friendly and helpful to us, and made the experience easy and comfortable. Good quality furniture and excellent customer service.

Great experience! Friendly and helpful staff. Also got a great deal.

Awesome experience Mrs Keisha perry was amazing very professional and well spoken and helpful I was having a bad day and Mrs keisha uplifting and her personality great please keep her on your team very amazing individual

Urban was very helpful and knowledgeable!

Came in to look at floor beds for a child. Mike greated us and pointed to the children furniture area but then said I will be here over at this chair if you need anything else. I came to him with questions and he did show me some things online but was NOT much help after that. I was looking for a full child set with bed, dresser and night stand and ready to purchase but will be going elsewhere. I came into a store because I wanted see what is available and not buy off the web.

I was impressed with the professionalism & calm manner of Sarah while attempting to find what we needed.

Urban met us after we arrived and was very helpful in showing us various options Very polite and not pushy Enjoyed shopping at Ashley

Sales Rep Urban Miller was very knowledgeable and friendly. This purchase process pleasant

We are returning customers. Urban Miller was fantastic to work with! Very patient and thoughtful. Will definitely come back in the future.

Prompt and friendly customer service.

Excellent service. HELEN was very helpful when I wanted her help but otherwise let me shop which was perfect. I felt like I got a great deal on some really beautiful furniture.

Bart was very knowledgeable, helpful and patient

Niezel Ogas was absolutely amazing. She stayed patient with me after changing my mind literally 1000 times. I will definitely shop at Ashley’s again because of her!

Our sales representative was very kind and attentive.

Jim was very helpful and patient. I'm also thrilled I only have to wait a week for delivery!

Found the perfect coffee table. Our salesperson was very helpful and accommodating.

The in store sales portion of the transaction was of course flawless no problems there i asked the associate do the deliver to my resident because you need credentials to get to me they stated yes but only on Saturdays, so i said ok let’s do that. Saturday gets here the driver will be to you between 715-1015 so I’m up early on an off day cool it’s 1042 i get a text saying the driver is 30 min away 1044 “the driver is here” ( so i look out the window for the truck and no truck) 1044 “ the delivery couldn’t be delivered successfully some one from customer care will contact you” 10-15 min go by no call so i called them confused on what happened “ the driver didn’t have the credentials to get to you” ok “ yes ma’am if you guys only deliver here on Saturdays why doesn’t the driver have the credentials” so i asked for a solution can they just drop it off at the Ashley store we’ll go pick up “ no we can only do delivery and reschedule for next Saturday or warehouse pickup” the warehouse is an hour away from me vs 10min to the store, I’m not waiting another week for something i should have today, and i would have to use a friends car because it won’t fit in mine so it would be really helpful if you guys could just fix your mistake by delivering to the store and finally at 3pm after constant hassle and telling them it’s that or I’m canceling they decided they could deliver out the store it would be there by 330-4 and the worst part is the driver never got near my resident because how could you not deliver my stuff if you were still 28 min away.. delivery was horrible i probably WON’T purchase from there again the sales portion saved it from being 1 star

A very awesome experience

Very friendly very helpful without being pushy

My 81 yr old parents bought a 900 recliner and once it was delivered (took 2 weeks) they realized the recliner was far to large and it hurt my fathers back. They called immediately after it was delivered and was told that once it was delivered they could not return it. I could not accept that and was on the phone for 2 hrs to get an ok for a return. They finally ok'd an exchange. I was very upset with Ashley Furniture's customer service. The people on the phone were rude and unprofessional. Once I brought my parents back to pick out their exchange the manager Zach and the sales person Mike converted us back to Ashley customers. They were so nice and thoughtful to my parents. My parents were so stressed over the situation before going in but once we left the Shiloh store they felt so much happier. Thank you so much Zach and Mike!!!🙂 The phone customer service associates really need to be retrained on professionalism and customer service skills. Maybe Zach can train them lol

My experience was wonderful. My sales associate (Urban) was extremely knowledgeable and very helpful with my decision making. He showed me tons of options and varieties on what I was looking for and even though I took up quite a bit of his time trying to find what was just right, he made the purchasing part go quickly and easily! I will definitely be back!

Excellent service from our sales representative, Kristian. He is knowledgeable and he has been patient with us. We first met him earlier this year while shopping at the Shilo, IL store. We finally made our selections and purchased new LR and BR furniture this past weekend.

Urban was great, showed us what we asked, no hard-sale tactics, offered price match on the online price without being asked, overall a great experience.

I haven’t shopped for a couch for a while, but this wasn’t the best experience. I felt like the person we dealt with was not very nice. He had an attitude with my husband. We didn’t get a notification when the couch was going to be delivered, so I called customer service. Luckily I did, because they had someone else’s phone number and email on my account!! We did receive the couch and the men that delivered it were great! I will probably buy online from now on after the in store experience!

A very nice environment, and a nice selection of furniture, my salesman Mike was one of the best, thanks!!!

What a terrible experience... I paid for WHITE GLOVE DELIVERY and received dirty and damaged furniture. This was not delivered with care. They dragged it across the floor and banged it on the walls. They didn't use the moving blankets or tarp they had in the truck. They left the front door wide open while it was 100° outside. They sent me 3 dirty ottomans and the sectional had black finger prints all over. The chase portion of the sectional had a stitching defect. When we scheduled for them to clean the sectional they didn't repair the stiching defect. During the cleaning of the 3rd dirty ottoman, they damaged the chase cover zipper when attempting to repair it. They didn't have another one so the repair tech left it damaged. So now I have to schedule the 6th visit to have this replaced. This includes 3 deliveries -inital delivery of sectional/ottoman, 2nd ottoman (that was worse than the first) and then 3rd ottoman delivery after the 2nd was also rejected. There have been 2 cleanings (sectional and ottoman) and 1 repair/replacement of the chase cover. Not to mention they've arrived beyond the 3 hour scheduled time frame multiple times now. This experience has been completely unacceptable. They offered to refund my delivery fee and give me a discount on the couch. It's been a month, I haven't received either and my furniture still isn't correct. I've included picture collages. The pictures don't quite do it justice and I couldn't includ all of them. Nothing like paying thousands of dollars and then needing to have your brand new furniture cleaned and repaired over a span of 2 months. However, we like the couch and it's very comfortable. I also want to give Jay Z credit for being a good associate and cool to work with. Don't get your furniture delivered if you buy from here.

I went in the store to buy a couch and chair. Kristian was the salesperson who assisted me. I ultimately decided to buy a more expensive couch and recliner. At no point did I feel pressured into buying anything, much less the more expensive items. Kristian was very helpful and friendly, including by text after the purchase when I had a question and when I was ready to arrange delivery. Delivery was also great. Ashley has a tracking system so I knew exactly when the truck would arrive and was able to track it on a map. The delivery guys were efficient and took great care that nothing got damaged. I will definitely order from Ashley again.

Kriston was extremely helpful and patient with us today. We truly appreciate his willingness to help us get the best deal possible and walk us through our buying options. He truly made the experience a good one. Thanks Kriston!

I have great service from Jim and Sarah. They helped me find exactly what I was looking for and made everything easy.

Was pleasantly surprised at the selection and prices. My salesman was great and handled my purchase as a professionally. Would 100% recommend this store to anyone.

Sales person was extremely patient

ABSOLUTELY one of my BEST shopping experiences. Our sales person Kristian was Outstannding! We were shopping for an electronic reclining sectional, and he was patient and exceedingly knowledgeable. Most impressively, Kristian knew we were shopping around at different competitor stores. Kristian gave us a printout with our different payment options. We were able to compare prices for each item/service. Even though the competitor offered a slightly cheaper option, it was the GREAT customer service and tremendous discounts that Kristian was able to negotiate that made our decision clear to choose ASHLEY's at Shiloh!

Since I'm in sales I would have appreciated the sales person to have thanked me for the sale and possibly shook my hand.

Easy process. Friendly professional sales associate

Had a great experience working with Sarah. She helped explain every option, and was very patient while we made our decisions. She was incredibly personable and made us feel very comfortable!

Great professional service was received.

Jim took really good care of me. Best experience ever. Jim was very Knowledgeable and he helped me get the best deal and payment credit for my Budget!

Both sales people were friendly, professional, and helpful.

Great selection and great service.

Your delivery drivers took the plastic off of our white couch outside before bringing it in. They got the cushions dirty bringing it through our sliding door, but they said it’s no problem because they took photos of the dirt and said someone would text me to arrange a day to come out to clean them. They even said it could be same day! Well that was a lie, apparently. Called Ashley today and they said that their delivery drivers cannot make those arrangements and that I’d have to file a claim. So you just allow your delivery drivers to lie to your customers? I’m sure the only reason the drivers told me that was so I wouldn’t make them take the couch back, which I would have. I will never buy from your store again.

I would have given five stars but the reason I gave the three stars is because of their customer service that I dealt with was different people, & some were willing to help me and did a wonderful job!! Whereas some of them seemed to not be interested in what I needed & not knowledgeable of what needed. Also, After purchase, I was told so many different things from different companies affiliated with Ashley furniture store, just to get two items delivered to me. You would think that after going through a simple process in their store that delivery would be the most simplest thing to do, but instead, I was told to drive over 30 minutes from where I live to pick up my items, once I got there I was told that I had to wait 24 hours before I can even receive the items, no one told me that at the store. To top it off I was charged for delivery, even though I was told would be waived being that I made the 30 minute trip for nothing. Not happy about that at all. & still currently having trouble with trying to get my items delivered to me on time. I’ve been talking to different sales reps that do not work in the actual store, and they’re all giving me the runaround. So frustrating. All I want is someone to drop off my furniture like I was told would happen, w/o charging me, because I can’t take off work again to drive over 30 minutes away to get it myself.

This review reflects my experience with the company rather than the specific store where I made my purchase. Approximately a year ago, I visited an Ashley Furniture location to purchase a couch. I was looking for a moderately priced item, not necessarily high-end, but I wanted something of reasonable quality. I found a satisfactory couch at a fair price and made the purchase. Unfortunately, that is where the positive experience ended. When the couch was delivered, I discovered a defect in one of the footrests. I promptly contacted Ashley Furniture, and they assured me that they would send a replacement part and schedule a repair. However, this was not the case. While I did receive the part, I had to wait two weeks for a call to schedule the repair. This began a pattern of misinformation from Ashley Furniture. When I followed up on the repair status, I was informed I needed to call a different number to arrange the service. I believe it is the responsibility of the representative to handle such arrangements, not the customer. I eventually spoke with a supervisor and presented two options: either receive a replacement couch with the defective one taken away at no charge, or a full refund. I opted for the replacement, which was successfully delivered. However, the new couch presented the same issue with the footrest. I was using it normally, and yet it became defective once again. At this point, I needed to rely on the limited one-year warranty. I contacted an Ashley representative about filing a claim, and they indicated that it would be no problem. I was transferred to another representative who assisted me in starting the claim. They provided instructions for submitting photos of the couch to address the issue. However, the process became complicated when they requested the "model number" of the couch. Despite my thorough search for this number, I was unable to locate it, even after providing several images that I believed might be relevant. After reaching out to the warranty department for clarification, I was directed on where to find the model number but was told that the number I provided was incorrect. They advised that I needed the model number to proceed with the warranty claim, and without it, they could not assist me. Ultimately, this experience has left me feeling severely dissatisfied. A year later, I still have a defective couch with no remedy, as my warranty has expired. Neither Ashley Furniture nor the warranty company has provided a satisfactory solution. Unfortunately, my overall experience does not warrant a positive rating, and if possible, I would assign a half-star. Based on my experience, I would advise against purchasing from Ashley Furniture. I will not consider buying from them again due to the perceived quality of their products and their lack of commitment to delivering a positive customer experience.

Helen was amazing, helped me find all of the furniture I needed!

Salesman did not try and push a sale. This was a big plus for me.

Great customer service ❤️❤️

It was very nice visit. The woman who waited on me was very knowledgeable friendly respectful. Easy to talk with. Didn't feel pushed worked to get us what we needed at what my budget was.had a very nice experience all in all 100% will pass the word of our experience and the price. It beat another..I will be back if I need anything else. Thanks sharlyn carroll

Working with Kristian was awesome and I was able to completely furnish my living room with the knowledge and expertise I was looking for and no pressure for immediate sale. Great buying experience! I’ll request Kristian again for my future furniture shopping needs.

Bart was very helpful and found exactly what we were looking for

Jim was great! If you go to this store ask for Jim. Very knowledgeable and will work with you to get the best deal he can. Thanks Jim!

It was a great experience and they made sure I was able to leave with a bedroom set for me daughter.

Mr Miller was totally professional and understood my needs. I give him an a plus for his gracious assistance.

Great and personable sales team. Justin, Shelly, and the store manager will meet all of your needs.

I had a very pleasant experience with my saleperson Ms.Sarah. She was very nice and patient with me during my decision process. When one option didn't work for me, she had presented me with one that did.

Great customer service

Very good service

Great store Jim and Helen is worth visiting this store such professional associates!

The prices are just a recommendation I guess. I was told 3 different prices on the same couch. 1 online and 2 by 2 different employees and they really push u too hard on getting the insurance.

verry nice people there friendly manger lady so nice

The did an excellent job of matching a lower price I found while also delivering in extra little perks to sweeten the deal. Thanks.

Purchased sectional about a week ago and went to pick it up at warehouse, but the warehouse wouldn’t release it due to a system mix up. They didn’t have an issue charging us though that day. So we went back to the store it was purchased and they made it seem like it’s a common issue. And know we can’t get furniture until next week.

Ashley prices, selection and overall experience was awesome!

My wife and I stopped in at the store yesterday. We were looked over by at least 3 sales people. When we did finally get someone to help us he did not seem interested in helping. We were serious buyers but he could care less. We ended up leaving and went to Kloss furniture and spent just over $7500. I assume that wasn't a big enough sale for that sales person at Ashley.

Great experience. Zach was super helpful in helping find what worked for our vision!

Already knew what we wanted and sales rep was very nice/helpful/professional but unfortunately charged us for the wrong item and mislead us that we could pick up our items from the warehouse the next day. We made the 40 mile (each way) drive to anxiously pickup our furniture but unfortunately the warehouse was closed though obviously people were working. We went back the next day and only after getting home and beginning to unpack the desk we purchased did we realize we were not rung up for the correct item. We’re working with the sales team to exchange the wrong item for the correct item but this now means 3 trips to their warehouse to get the item we originally wanted. Next time I’ll skip the store purchase and buy online, which was price matched in store for significantly cheaper online. I do like Ashley’s furniture but this experience has been extremely frustrating with three trips to their warehouse and being charged for the wrong item which we now need to return and exchange for the correct item.

We loved our experience at Ashley our sale rep was Keisha at the shiloh store and she has help us on 2 different visit please acknowledge her she is a gem.

I found the cocktail table and end tables I was looking for. The sales lady was very friendly and helpful.

Zack was very knowledgeable and friendly he gave excellent service

I had a delivery date already scheduled for July 18th for my sofa and the bed had an undetermined date…On July 16th I got a call to set up a date to have my Bed/dresser delivered and I chose July 24th…So I cancelled the date of July 18th and said I will just have them delivered on the same day which was July 24th and then I get a call back saying my sofa chaise is on manufactured delay..That was suppose to be delivered first once upon a time….I got rid of all my furniture on Friday where will I entertain my company since they dont have a delivery date?

Michael was my sells person he was nice and patient. I bought a nice table and he helped me with getting it finance. I will be back soon

I think that you all were very friendly and professional and you guys helped me saved a ton of money.

Justin provided great service, very knowledgable and took his time. I’m very pleased with my purchase & service.

So very professional and knowledgeable best experience in my furniture buying experience

Bart was very friendly and helpful!

Friendly sevice

Excellent customer service. Great experience shopping here. We will definitely b back!!!

Read the fine print!!!!! will never buy anything from Ashley again! When picking out furniture, I had mentioned I wasn’t sure if I wanted end tables, the sales lady never once mentioned they didn’t accept returns. My husband and I were even discussing returning them in front of the sales lady.

I will like to say thank you for your service. I appreciate everything you did for me and this will be my first stop to shop

When we say we're just looking around, don't be so damn pushy that we feel obligated to hear you out for almost an hour

Helen was a pleasure to work with and very patient and knowledgeable . The store is very clean and has beautiful furniture and accessories.

Keisha was very good to work with. Very patient I laid on a lot of mattress. When come back to purchase a living room set. I will definitely be looking for Keisha. Wish I had came to Ashley's long time ago God Bless Ashley Homestore.

Best furniture around...

Great service from staff

My brother Brad purchased a 3 piece furniture set for me at Ashley's today. My brother Brad, sister Kristen and I were greeted by Christian, an associate at Ashley's. He showed us around and was very helpful in getting everything taken care of. It was a totally awesome experience. If I could have, I would give 12 out of 10 stars. Thank you Christian for your time .

We were greeted by Jim, who recently transferred from a different store. He was very kind and helped us find a great mattress that was affordable and perfect for us!

Justin J was phenomenal to work with! Very helpful, not pushy or overbearing. Really appreciated him through the whole process!

One of the best salesperson we have encountered!

Staff little pushy, but good selection

Jim was absolutely awesome. He worked with us and diligently explained everything before we bought.

The sales person we were fortunate to meet at the door is Niezel. After a brief explanation of our needs, she led me directly to the set of furniture we ended up purchasing. She was businesslike, friendly, and caring of our needs. She then followed up with us. I brought my disabled husband in the next day, and he likes the furniture too. We did purchase the furniture. Neizel is a great advertisement for your customer service. So glad she is working with us! ❤️

We bought a new couch set this weekend at Ashley Furniture in Shiloh, IL. Our salesman was Jim. He provided excellent service and was available to answer every question we had with honesty. Would definitely reccomend

Kristian was a great person to work with. He was very knowledgeable and resourceful. It was a pleasure working with him in purchasing our furniture. Will definitely go back!

Ms.Perry was not over bearing, she was knowledgeable & helpful especially with my comfort and color patterns.Awesome experience, I am returning to pick up more items to match the decor. She has an eye for interior design& decoration. Thanks Keisha Perry, my family is well pleased.

Got a great price on superior furniture and was treated very well through the entire process. I

Kristian was awesome. What started over the phone quickly turned into a face to face shopping spree. Needless to say I had a great experience on the phone and in person. Furniture has not been delivered as of yet but I will send a update afterwards.

Helen was great and helped my mother and I not kill each other. In all seriousness Helen offered us much needed help and guided us to the furniture I needed to put into my new place.

I’ve never bought a chair so fast! Great price, top quality

BART was great!

Keisha was great! Helped get me a great deal on our new couch and kitchen table. Nothing but positive things to say about her!

The experience at Ashley Homestore was fantastic! The salesman was a very kind and down to earth gentleman who gave us the truth on everything and didn’t feel like a pushy, for himself, salesman. We purchased an amazing full livingroom set and the process wasn’t complicated. He worked with us in our financial situation and got us the best deal we could get. As upcoming parents, we wanted the best deal they could offer and he delivered! Definitely recommend Ashley for your next furniture purchase!

Friendly service with no pressure or haggling. Quick service to get us in and out.

Salesperson Urban was very helpful and made it possible for us to purchase outdoor furniture. He was persistent but not pushy at all. I really appreciated his professionalism

Urban was helpful and efficient

The Sales Person was amazing!!!

Very professional service and great salesperson!

Zack was dope!! Frl and was very helpful and got me good deal within my budget!!!

I have never done business with a more dishonest company. From the sales team to management to customer service nothing but lies and dismissal. Still waiting on a refund and the rest of our furniture. I feel swindled out of my money and wish I would have taken my business elsewhere. If you do decide to purchase from them make sure you ask a lot of questions and triple check the prices on your paperwork before you leave. Be forewarned they will tell you anything to make a sale but will not stand behind it after. Also make sure to read reviews first especially for their corporate office with 1.5 rating. Wish I'd have done my homework. Also it's amazing that the owner only responds to 5 star reviews. How they get 5 star reviews is beyond me. Update it's a month and after many empty promises there is still no resolution to our issues. They rest of the furniture has finally been delivered but we still have not been reimbursed for what they over charged. Very dishonest business.

The salesman was awesome ⭐️⭐️⭐️⭐️⭐️

Shiloh store has a great layout and so many options on the floor to choose from. Christian was extremely helpful and helped us find the right recliner and dresser drawers for a family member. Highly recommend!

Had good selection and price

Good store, Helen was great with us. We were looking to outfitting 4 rooms in a duplex, however, this year the colors went to almost all earth tones and much less modern and it limited what we bought this time. What we did get was very good pricing.

We've been there a few times deciding on what to get. However the sales rep we requested was busy and referred us to someone else who had to continue to ask someone else for help. It was a little disturbing but he got the job done.

Was not pleased to see the sales person added the protection plan, $426, without my knowledge

Best experience at a furniture store! met bart at the door and he answered a couple questions and left us ALONE to shop and talk without a sales person on our tail. finished up with Kristian. he was great. answered all my questions about extra warranty. fast and easy! thanks guys!

BART was amazing. He met us shortly after coming through the doors, asked up what our specifications we were and literally took us to the furniture we wanted. Hands down some of the best customer service I’ve ever had.

As soon as I walked in the store, Keisha greeted me and attentively listened to my needs. She immediately took me to a sectional that was perfectly suited for me! I purchased it and am looking forward to relaxing on it watching Married at First Sight with a bowl of popcorn and my favorite beverage‼️🛋️ 📺 🤗

Kristian was my sales rep and he was so friendly, helpful and kind. He absolutely made my day and helped me purchase a lovely couch and loveseat. I’ll be back and he will be my go to salesperson for as long as he works there.

Great experience went looked around a couple weeks ago. Came back to purchase the couch. Khristen was helpful and to the point!

Always a good and friently visit

I loved my saleslady, Helen!!! I will be back soon!!

Urban Miller helped my husband and I pick out the best couch based on our preferences. He was patient and we did not feel rushed to make a decision. The whole process was very smooth overall.

They delivered me a couch with the atm rest half broken or not assembled correctly. I have been reaching out since Monday and they are giving me the run around. No one has helped me at all.. I even went to the home store that delivered it and they said they couldn’t have me. This was a very unpleasant experience and not worth my money especially the extra $260 for delivery. Very unsatisfactory

Had a wonderful experience today and I look forward to working with Helen again she was awesome

We had a great experience and great service from Kristian. Love everything we got !

The shopping experience was great! There was so many nice items. The 2 sets of vases purchased worked well for the floral arrangements for my event.

Salesman was very friendly, helpful, outgoing, professional and knowledgeable!

Helen Forbes was Amazing! Thanks Helen for going above and beyond to make this happen!

Heather helped me get everything I needed to get my couch and living room back to new again. Thank you so much.

Sarah was very knowledgeable, helpful, and didn’t over push. She was down to earth and honest about everything

Zack, was a great help through the entire process

Had a great experience! Bart was available and answered our questions without being pushy! Appreciated the ability to walk around and take our time.

This is a horrible store with terribly deceptive workers. They brought us the wrong couch and expect us to keep it and pay for it. We already had issues with their two month long delivery date and we requested a refund. I wish we didn't let them talk us into keeping the order because they turned around and delivered a $1,800 breach of contract. Our encounter with salesman Kristian left a sour taste in our mouths, as his deceptive tactics led us to believe we were getting exactly what we wanted. When we sought assistance from the manager, hoping for resolution, we were met with dismissiveness, further fueling our frustration. The agony prolonged as we endured a month-long wait for the correct couch to be delivered. Their automated scheduling system bombarded us with daily calls, promising delivery dates that never materialized. Each time we followed the prompts, the system failed us, pushing our delivery date back yet another month. Despite numerous mishaps, we naively gave Ashley Furniture multiple chances to make things right, only to be met with further disappointment when they delivered the wrong couch. Fed up with their incompetence, we have taken legal action and filed complaints with regulatory agencies. In conclusion, save yourself the headache and avoid Ashley Furniture at all costs. Their incompetence, deceptive practices, and dismissive attitude make them a store to steer clear of.

Salesperson was great! Knowledgeable and had answers for all of our questions.

Great customer service

Bart was great! Big help!

Excellent, attentive support in making our selections!

Mr. Hubbard was a joy to work with and ensured a smooth, stress-free encounter. I look forward to dealing with him again for my furniture needs.