Ashley | Shiloh, IL 62269

Neizel was wonderful!

Having a terrible customer service experience with the Shiloh, IL store. Bought 2 recliners in December 2021, received said items in February 2022 and have nothing but problems since. Have had new parts ordered twice, customer service techs out twice & both times techs indicate wrong parts delivered. First time, I returned wrong items back to store because techs indicate they are not allowed to take them. 2nd time, parts still here. If the want them back they can come get them otherwise they go to big trash pickup. Emailed store manager but still waiting for response.

The people that delivered my furniture delivered it to the incorrect address, after I informed them that I didn't receive my furniture, the warehouse manager was trying to make excuses, after they went back to retrieve the furniture they brought it to me damaged. This is the second bad experience probably won't give them a third time.

Paul was awesome. He asked the right questions to be able help us find the right furniture for our house. He was patient and took the time necessary for us to work through our decision making process.

Niezel made the experience of buying new furniture simple , she's genuinely the nicest person I've met in many years, Ashley better hold on to this Gem. To edit this review, a Week later,, I was notified the furniture was to be delivered, so I made arrangements and got rid of my old furniture, only to find out my furniture is NOT GOING To be delivered,and they don't know when, so I'm stuck with no furniture in my house. I Won't be shopping at ashley again. As I still wait for the furniture I paid for.