Ashley Store Springfield, IL

I wanted to share my experience working with your store, and I am very impressed with the customer service provided by your staff, especially Devan.  After trying to place an order at another location, we kept running into payment issues. When I called the store to check to see if we could place the order with your location instead, I was greeted very promptly on the phone and transferred to Devan, who helped us put together the order and arrange payment.  Not only that, I had sent a quote for the previous order, and the color of the furniture was incorrect, which Devan discovered and helped rectify after speaking with the recipients. He has also been keeping them updated on the status, and I must say I am very impressed. Keep it up, Devan and the associates at this location!

We were assisted by Mike. He was very knowledgeable, patient and kind. I would shop at Ashley again just because of the service we received.

Devan was amazing

Makenzie was great helping us pick out a sectional for our basement and a new mattress for our bedroom. She was very patient with us…we couldn’t decide on which couch and made multiple visits before we decided. She was very knowledgeable about the different fabrics and styles we were looking at. We are excited for our furniture and new bed to arrive. Highly recommend going to talk to Makenzie if you are looking for new furniture!

Scam store. Sales person wrote down a more expensive mattress on our order and not the mattress we wanted. So after delivery we realized it was the wrong mattress. Called and they said we got the mattress we ordered (we didn't) but we have 30 day we don't like it exchange policy. Only thing is they still charge customer for the more expensive mattress. Totally scammed by the salesperson to get a bigger commission.

Terrible service. Was delivered an incorrect mattress, we switched for the correct mattress and add a foundation. The correct mattress was delivered with no low profile foundation. Ashley told us that we had to pay another delivery charge for their screw up. We also found out that we have to pay for whatever the higher price is on the mattresses. The correct mattress was less expensive, but we were charged for the more expensive mattress, and their manager told us that their store keeps the difference. So now we have to pay for something we didn't order?

Knowledgeable staff, professional and very accommodating.

Outstanding Service from Devan Cooley at Ashley Furniture – Springfield, IL My wife and I were searching for a new seven-piece bedroom set, and we ultimately found exactly what we wanted at the Ashley Furniture store in Springfield, IL. From the moment we walked in, we were warmly welcomed by Devan Cooley, and I feel compelled to highlight the exceptional service he provided. We initially met Devan in March during our first visit. He took the time to walk us through various options for mattresses and bedroom sets, helping us narrow down our choices to what would be the perfect fit for our needs. His professionalism, product knowledge, and genuine kindness made the entire experience smooth and pressure-free. We spent over an hour and a half with him that day, and I left with his card in hand. Impressively, he encouraged us to take our time, explore other stores, and not rush into any decisions—a rare quality in sales. In mid-April, I reached out to let him know we were still interested but needed to put the purchase on hold due to some medical matters. When we returned in early May, Devan was once again there to assist us, just as patiently and thoughtfully as before. He helped us finalize our purchase while keeping everything within our budget. If you're planning a visit to the Ashley Furniture store in Springfield, IL, I highly recommend seeking out Devan Cooley. His customer-first approach and professionalism made all the difference for us.

Sherri was so helpful while we were shopping for a new sectional! She went over the details of any product we were interested in, and went above and beyond to give us a fabric demo! Thank you Ashley Furniture team!

Makenzie was phenomenal. For people like me, these purchases are very overwhelming. Makenzie gave us room to breathe but she also gave us comforting guidance. I personally work in customer service. It is very uncommon that I am impressed with someone. Makenzie was the exception to the rule. Thank you so much for being the perfect person to work with for an otherwise stressful endeavor!

I had a Wonderful Experience with Ms. Sherri Noel. She definitely helped me with my Purchases

MaKenzie was great! She assisted with finding the perfect set and she best the online price! 100% recommend!

Great person to work with.

Makenzie was very helpful. Highly recommend!

I purchased a bed, dresser with mirror and nightstand from Ashley’s on Chuckwagon Dr, Springfield, IL. Makenzie Mabe was very helpful and gave me plenty of time to look over the selections available. She took very good care of me. Would recommend Makenzie when visiting Ashley’s

Thank you Mackenzie Mabe for making this such an easy buying process and helping me pick out the perfect sectional I’ve been looking for!!!

Makenzie was great! So helpful! We found our dream couch!!!! Can’t wait until it come! Thanks again :)

Makenzie was incredible to work with. Very helpful and knowledgeably.

Makenzie Mabe was absolutely fantastic to work with. I would recommend her to anybody who needs something at Ashley’s

My husband and I just purchased a sectional sofa @ Ashley Furniture in Spfld, Illinois. Makenzie Mabe was a wonderful salesperson and made our purchase so easy! She is knowledgeable and super helpful! If you’re planning to shop at Ashley Furniture, ask for Makenzie! She’s the best!

Zach is amazing to work with! He is patient, explains everything, and very friendly. Definitely recommend!

We had a great experience working with Mackenzie! She was really easy to work with. She was patient and helped us find the right options. Thank you!

Got me a wonderful deal on everything I was looking for! Sherri is the best!

Sherri knows her stuff! Took great care to help us with our mattress investment (even showed us the good pillow fight pillows)

Very good place and very nice people

Cherri was spectacular at Springfield IL store

Michael Shellstrom was a tremendous help in finding the perfect furniture for our living room. Highly recommend going to Ashley’s Homestore and ask for Mike for any of your furniture needs.

Michael shellstrom was very helpful when we bought our furniture. so much so I came back a second time and bought another piece of furniture for my mother. Also Devan was very helpful as well.

Loved working with Makenzie. She's very patient and helpful. She gave us time to look, think, AND change our mind a couple of times 😂. Great experience!

We went in unsure about the couch we needed. Makenzie was very sweet & helpful. She made sure we get all the needed information to make our decision & we made the right buy!

Makenzie was fantastic! Highly recommend for all your Ashley needs. She listened to our concerns and answered all of our questions without hesitation. She worked with our budget and didn’t try to over sell us. Go see her today!

Madison is amazing and patient!! Ask for her and you will be happy with your entire purchase!! 🙌🏼🫶🏼

Salesperson Steve was professional. NOT pushy and didn't waste my time. Good experience.

Makenzie made the buying experience easy and stress free - thank you for your help!

Ashley is amazing! They helped us get our first home set up with amazing and comfortable furniture!Sherri was wonderful! She took the time out of her night to help us look around the store, even took us to sit and try out her favorite comfortable pieces. She got to know us and what we liked, have us great advice and pieces to try out

Makenzie and Devon were awesome. Personal and efficient. Really talked through the process.

I strongly recommend Mike as your sales associate. He is kind and patient and doesn't place pressure on you to purchase. He is very knowledgeable of the merchandise Ashley carries and will take the time to get you in the direction for your furniture needs. He's not pushy and you will really like his personality and charm. So if your in the market for super classy furniture look up Mike. He'll make your day better 😉

Evan and Makenzie were fantastic to work with and know their products. I appreciated the attention to detail. Will send other in to work with them. Thanks

Great experience. Makenzie was great.

Great service

I just went out to Ashley's homestore out on Chuckwagon. De'van there was soo amazing he was understanding and easy to work with id highly recommend you guys go out and look for him whenever your in need of some new furniture. And Ms. April up at the front counter was so sweet as well. again GO CHECK HIM OUT!!!

Very warm and welcoming atmosphere. Makenzie was wonderful! She's so nice and knowledgeable, a very pleasant gal to be around. Thanks Makenzie!!!

Me and my family had a wonderful experience there with Sherri and Makenzie. They were so friendly and gave us wonderful service the whole time.

Makenzie was very helpful and answered all of our questions for our new dining room set. We definitely plan on coming back and working with her when we decide what furniture to purchase next!

Makenzie Mabe did an amazing job. Excellent friendly service!

Mackenzie was fantastic explaining the differences in all the mattresses and ensuring we selected what we needed. She helpful explaining the living room furniture set up and how we could mix and match. She was very nice to work with! Thank You!

Devan was a great help with helping us purchase our new living room furniture

Couldn’t pick up our couch 40 minutes late living hour away because nobody is in the warehouse after 5 but nobody told us anything about that they are the rudest people even there tech guy is rude asked him a question and he got a attitude I will never be going to Ashley’s ever again I recommend every one else who goes to not go there again

Makenzie was great- so helpful and knowledgeable!

Good furniture and good customer service

Evan was great in showing me different options from regular priced items to sale stuff and those in clearance. Who knows. I just went to the store to take a look and I walked out with furniture for the dinning room and the bedroom. Thanks, Evan.

Evan Shuck was very helpful and professional. We enjoyed working with him today.

Evan Shuck at the Springfield store was extremely helpful and gave us some great deals!!

Makenzie was amazing sales person. She was very informative and helpful.

Excellent service. Friendly staff. Very knowledgeable.

Mackenzie was great! Very easy to work with.

Everyone was super friendly and helpful. They made sure we found exactly what we were looking for!

Outstanding customer service! Would come back and shop with her. Thank you 😊

Sherry was awesome! Can't wait to get our sectional in our new space!

Sherri was extremely helpful & kind!

Very personable and quick experience!! Can’t wait until my new furniture arrives. Thank you Makenzie !

Makenzie Mabe was my sales consultant . So great at customer service as she helped me get sales and the look i wanted for my bedroom. She’s great at designing. Very helpful and fun today .

Makenzie M. was so helpful and we had a great experience buying a mattress! 2 thumbs up. Would definitely recommend

Makenzie was amazing, 5 star experience!! Thank you!

Excellent customer service! Thank you, Makenzie!

We worked with Makenzie today when looking for a new couch. The entire experience was great. We told her exactly what we were looking for and she was able to help us find the most beautiful sectional that will fit perfectly in our living room.

Makenzie was fabulous! She was very helpful and kind. I would go back to her for all furniture needs!!

Daryl was extremely helpful getting me a replacement part for my recliner, I’ll be back soon!!

Sherri Noel did an excellent job in helping us find a new mattress! Very kind and knowledgable!!

Sherry is awesome!! She made sure we were satisfied with our purchase. When we got furniture delivered it didnt work for the room we were placing it. We called her and she asked us to come into the store and pick something else out. We brought in the measurements and she again was awesome. Great customer service. We have bought several pieces here and would highly recommend Ashleys and Sherry

Makenzie was amazing to deal with. Super knowledgeable of the different brands of mattresses. She was great to work with!!

Had a wonderful experience in the store today, we might be difficult customers, lol. But Makenzie stepped up, answered all of our questions and went the extra mile to make sure we got what we wanted. Will definitely come back for any future furniture needs!

Makenzie is super friendly and super helpful. She’s a go to person to find anything you want very knowledgeable.

We dealt with Makenzie when purchasing our dining set and server. She was very helpful and great to work with. I would highly recommend working with her.

Evan has been amazing in helping us find the prefect mattress to replace our worn out set! He has been very kind, knew the questions to ask to help us make the best decisions, and helped to make sure all of our needs were met! Thanks for an outstanding shopping experience, Evan! - Byron and Misty Painter

Makenzie was super helpful and would definitely tell friends and family how awesome she was. Very pleasant to work with!!

Makenzie was very helpful and worked with us with our return and finding a new couch.

Sherri was terrific! Very helpful.

Such a welcoming experience but not overbearing with everyone asking questions, while somebody is still nearby enough if I had any questions. Makenzie was so sweet and knowledgeable! I didn't have a clue on what I wanted and she helped me narrow my options until I found the perfect one. She even gave me solutions and suggestions for cat hair and how to better extend the health of the furniture. Look for Makenzie if you want someone with mellow vibes during a slightly stressful situation of choosing the right set for you!

Makenzie was amazing. Helped me pick the perfect sofa! She has a designing great eye! Lucas helped with paperwork and was so helpful!

Evan was great and easy to work with!

Mike is phenomenal.

Excellent experience. Devan assisted me and was extremely nice, helpful and polite!

We had pleasure of working with Sherri and she was absolutely amazing. She listened to what we needed and wanted and worked at getting us a good deal. Would highly recommend here. We wanted a sectional and I wanted a nice recliner. She got us an amazing deal. Adam Smith Owner of Squeaky Klean Power Washing LLC

Wonderful experience. Knowledgeable and kind staff. Sherri Noel is amazing to work with!

Sherri was the best! She helped us through our decision process like a pro. Sweetest lady on the planet. Highly recommend! We’re already enjoying our beautiful couch. Thanks Sherri!!!

Devan was extremely helpful and very informative. We went to four different stores and came back here to give our business to him.

We came to the Chuckwagon this morning to purchase a new sectional for our family. Makenzie was kind and knowledgeable. We are excited for our new couch to come in and we will surely be returning.

Devan was absolutely incredible! I have never been treated with such respect, kindness, consideration, and patience in selecting what furniture to purchase. He is an outstanding person and it was an absolute pleasure to work with him. He is truly an asset to Ashley Furniture.

Makenzie was so helpful, quick and efficient! Much needed when shopping for new furniture with a toddler!

I had a great experience at Ashley Furniture! Mackenzie was very knowledgeable, patient and kind! Fantastic salesperson!

Our experience at Ashley was fantastic! Makenzie answered all of our questions. She helped us make an informative decision with purchasing a mattress along with a bed frame. Makenzie is very knowledgable. I shared with her what I had in mind for a bed frame and she found styles that fit my vision. Thank you for everything!

Please ask for Mike when you come in! He has such a kind soul and was very patient when my family and I were indecisive. Thank you so much for helping us!!!

Makenzie was great help.

Evan was great to work with. Very friendly, knowledgeable, and the perfect person to work with.

Very good service! Devan and Mike were very helpful and even price matched an online price.

Makenzie Mabe was awesome so helpful

Makenzie was amazing. If you need anything, see her. Never felt pressured to buy anything which is refreshing.

Makenzie was very nice and helpful. Great experience.

Sherri Noel took our call, met us at the store, and helped walk us through our purchase. She is a wonderful person and we will be back to buy from her again.

Amazing customer service! Devan took his time and listened to my concerns and reassured me all would be fine! The manager was first to welcome me and show me around the store and was very generous with his time as well. Great customer support and will definitely be back!

Bradley gave us great customer service!

Mackenzie was more than helpful when we walked in to purchase a new couch and a new mattress! She greeted us with a smile and positive attitude. She was very accommodating and kind during the whole process. Thank you! You definitely earned our business!

Makenzie was super helpful and made sure I was taken care of. Her product knowledge and experience is impeccable. She made it easy shopping for furniture! Thanks Makenzie!

First time back at an Ashley Furniture in a very long time and Devon out at the Chuckwagon Springfield location really made all the difference in our experience. He did such an amazing job helping us around the store, shopping the available deals, and comparing furniture. He was super understanding, very thorough with details in store + online, and just overall a pleasure to work with. If you're coming through, definitely keep an eye out for him for help!

Makenzie was very helpful and kind! She helped us find exactly what we were looking for.

Michael is exceptional! He went above and beyond to take care of us! He explained all of the benefits of the items/ products we were shopping for.

Bevan, McKenzie and Brad were very knowledgeable and a pleasure to work with. I highly recommend the Ashley HomeStore of Springfield, Illinois. You can’t go wrong with this team.

Devan it’s very helpful and friendly.He helped us pick our sons bedroom furniture.

Ask for Sherri Noel. She’ll help you with whatever you need and is a top tier professional consultant. She knows the furniture extremely well and doesn’t stop until she can find something for you. I don’t want to shop anywhere else because of her. She makes it so much easier.

Makenzie is absolutely fantastic!!!! I will be back thank you

Devan and Evan took great care of me. 10/10 would recommend.

My customer services was fantastic. Devan assisted me with everything I needed and was very pleasant!

I walked in and a guy name Mike immediately came up and introduced himself to me and was happy to help me look for what I was looking for. Throughout my visit he continuously checked on me to make sure he was there to assist me. With his help I ended up buying a rug 2 wall pictures and a set of pillows. Thanks Mike!!!!

Devan was great. I found what I needed at a great price.

Great service!

Makenzie has been such an incredible help and so patient while picking out our new couch! She’s so knowledgeable of all policies, fabrics, materials, etc. Highly recommend asking for her if you’re looking for a new piece of furniture!

Thanks MaKenzie Mabe! Come on boss, she deserves a big raise!

Makenzie Mabe was impeccable and we will be back!

Devan Cooley was super helpful, funny, and gave us get the best deals. We’ll continue to shop at Ashley’s. Thanks, Devan!!

The people were very knowledgeable and friendly helped us out a bunch and helped us on a decision

April and Sheri were great help and very friendly!

We just had a very pleasant experience at Ashley Furniture. I highly recommend!! If you go in the Springfield, IL location, ask for Sherri, she is amazing!!

Makenzie was extremely helpful with our furniture purchase.

Devan was an awesome! Extremely helpful, knowledgeable, and not overwhelming. Thank you Devan for a great experience and our purple mattress!

Mackenzie was very patient, knowledgeable, and easy to work with. We feel like we got the best deal possible on quality furniture.

Mackenzie was very friendly, helpful, and professional while helping me pick out my new furniture. I told her what I wanted, and she showed me all of the options that fit my needs. She also took the time to explain everything and make sure all of my questions were answered.

Makenzie was absolutely amazing to work with! She was responsive to all of our questions and took time to help us get exactly the furniture we love!

Mackenzie Mabe was very helpful and sweet

Makenzie was very helpful and knowledgeable!

Makenzie was so helpful!!

Mackenzie Mabe was great and extremely helpful in making a final decision with us. Very genuine and knowledgeable!

Makenzie was absolutely wonderful to work with! We are very excited for our new couches and accessories that come with it! Thank you!

Sherry at Ashley furniture always takes care of us!

Devan was simply amazing. He was very personable and focused on our needs. He was not trying to push a sale on us. it was all about the customer for him! You have an amazing worker. Please show appreciation.

Devan was absolutely amazing! So helpful and kind! He was very knowledgeable and answered all of my questions! He was very patient and did not rush or pressure me. It was the perfect furniture shopping experience!

Mrs. Sherri and Devan were extremely knowledgeable, friendly, and professional. They made my sells far more painless and pleasant.

Wonderful experience! Very helpful staff and great deals! Definitely recommend this place to find the best deals in furniture and beds and for the quality too!

Evan was very helpful. He could have sold me furniture on Saturday but suggested that I go home and measure first. When I came back on Sunday, he took his time to explain the protection plan and helped me work out the best setup for my room. Evan is doing a fantastic job! I appreciate his thoughtfulness. I could not be happier with my purchase from this store.

Exceptional customer service with Sherri Noel. In my opinion, she is an asset within Ashley Homestore & we thank her for her customer service.

I would love to thank Ashley Furniture store and the sales associate Makenzie M. in Springfield, Illinois on Chuck wagon Rd, for a job well done. Even tho we didn't purchase the lift chair at Ashley, MacKenzie was ever so patient kind and knowledgeable of what she was selling. If your looking for a great place to buy quality Furniture and be greeted by a great sales team. Then Ashley in Springfield Illinois on Chuckwagon rd is. Thanks again MacKenzie.

Very friendly and extremely helpful! Will come again!

Makenzie & Cherie were helpful in helping my fiancé and I pick the perfect couch for us along with a mattress! Thank you ladies for your help!

Makenzie was so helpful when we were looking for our new mattress. Most of all not at all pushy which is something that can make me walk right out the door. She gave us all the information we needed, then was very patient while we made an informed decision! Can’t wait to get our new bed!

Very friendly, helpful Not Pushy!! Ashley has friends that has the same couch.

My husband and I are very satisfied with the service we received today. Makenzie was very knowledgeable and friendly. I highly recommend her.

Makenzie M was extremely helpful and answered all of our questions! We wish every salesperson we encountered was as kind and helpful as she was! Thank you for providing excellent customer service!

Sherri Noel was super helpful!!! Helped us pick out a bed and a plan for pickup. Will come back again!

Sherri was very knowledgeable on every piece of furniture. She communicated well and answered all of our questions or concerns. There was no pressure to buy. Will definitely recommend Ashley to friends and family…..especially Sherri!

Sherri Noel very helpful in selecting just the right sofa looking forward to lounging for years to come

I had a great experience at Ashley. Mike answered all my questions and I was able to get everything I needed.

Found exactly what we were looking for. Mackenzie was the salesperson that helped us. She was great! Thanks

Sherri is as amazing and helpful with zero intimidation!

Mackenzie Mabe was great! Very friendly, explained costs and options well.

Makenzie and Devan were very helpful with our couch and dining room table purchase!

Evan was absolutely amazing!!

Makenzie Mabe was our salesperson and she did an awesome job in helping us with our purchase.

Sherri was extremely polite and helpful. We showed her what we were wanting and she made it happen! Our whole family left happy 😊

Mackenzie was super sweet and helpful! This was our first time purchasing our own furniture and she made the experience exciting, stress free, and comfortable! We definitely shop here again in the future!

Makenzie helped us find the perfect sectional for our living room and got us an even better deal than was available online!

Sherri was amazing! Very nice and helpful.

Makenzie she’s super helpful and super nice !

Sherri was very easy and pleasant to work with. Not pushy at all.

Awesome people!!

McKenzie was awesome!! She has been wonderful to my mom.

Evan did a great job explaining the beds/mattresses

My husband and I bought new living room and bedroom furniture in September, not only did it come in very quickly but they held it for us until our home was done enough for it to be put in … when we opened it we notice that the couch wasn’t what we ordered. So we went in and seen our sales person Sherri Noel and she went above and beyond to make everything right..

Devon at Ashley was great to work with, He answered all our questions and got us a great deal on our new furniture!!!

Makenzie Mabe was very helpful!!

Mackenzie was so great and helpful!! Great service and would highly recommend!

Devan and Mackenzie were both very helpful in our search for a new couch. Highly recommend!

Devan was very nice and helped us find just what we were looking for. We will definitely do business here again.

Great experience shopping with Makenzie M. Wasn't rushed or forced into making a purchase. Makenzie did price matching to find the best deal. Explained all different options of financing. Felt so well taken care of that purchased additional piece not on the shopping list but that definitely will make the seating more enjoyable for friends and family.

Terri was absolutely amazing! She was knowledgeable and was able to walk us through all the processes of buying new furniture, protection plans and delivery. We can't wait to work with her again.

Terri was very informative. Was able to gather all we needed in order to make a purchase soon. Looking forward to working with her again.

Use Makenzie Mabe for all your furniture buying experiences.

Makenzie was so helpful and wonderful to work with! Thanks for making my buying experience great!

Mackenzie was super helpful! She greeted me right away and answered all my questions and concerns.

Evan was super helpful with all of our questions today in the store. He helped us compare the prices of 3 different couches and the flexibility we had with the financing

We worked with Evan & he was super friendly & overall a great experience!

Devan Cooley was a pleasure to work with. He was extremely attentive, polite, and did everything he could to get us the best deal. He helped us look around the store and worked with us on our budget! Would definitely recommend working with him!

Devan Cooley helped my fiance and I pick out some new pieces and he was great to work with, very helpful, and patient with us.

Ashley furniture was fantastic. Walked in and was greeted by Sherry. She was fantastic answering all our questions, wasnt pushy at all and was even able to get our couch cheaper that the price listed!!!!! Highly recommend and great shopping experience!

Makenzie was so very helpful. I had her run multiple sets of numbers. She was more than happy to help. She went above and beyond and made the experience stress free.

Excellent service!

We had Makenzie Mabe assist us at Ashley Homestore today. She was very helpful in assisting us with our purchase!

Makenzie Mabe was fast, friendly, professional, and helpful! Great experience

Makenzie was very helpful with what we were needing. We were sort of indecisive with what we were wanting. She was able to give us information on each item and give us the best deal for our big purchase. Thank you Makenzie!

Evan was the only reason I returned, he is what one expects from a person in sales.

Sherry was very nice! We bought a couch and the process was very fast.

Friendly and Attentive Staff

Makenzie was great!

Working with Makenzie today , good service.

Makenzie was wonderful with helping find the perfect couch for us, both size and color!

We bought engagement furniture!! Sherri is the most amazing person for all your wants and idea's. Thank you Ashley Furniture!

Makensie and Evan were great to work with!

Makenzie was very helpful! My family and I will definitely be back for more furniture.

Makenzie was an excellent salesperson and met all of our needs. Highly recommend!

Perfectly delightful staff and wonderful furniture!

Makenzie Mabe was extremely polite & helpful in our search for bedroom furniture. She addressed our questions and gave us time to look around on our own. She is very knowledgeable and we highly recommend her!

Makenzie was great help!

Sherri Noel was very helpful and worked hard to get the price we needed

We purchased a dresser with a mirror for $1,200.00. When the dresser was delivered, there was no mirror. We called the Ashley Store, where we purchased the dresser, in Springfield Illinois, to inform them that the dresser was delivered without a mirror. The manager came on the phone and informed us that the mirror did not come with the dresser, and if we wanted it, it would be an extra $400.00!!! What??? Seriously??? But the mirror was attached to the dresser (without a sign) making it look as it was included in the price!! Not so, but we were not told this at the time of purchase! The manager advised us that this was Ashley Furniture policy! We were deceived into thinking the total price would be $1200!! Trickery at it's worst!!! All I can say is, BUYER BEWARE!!!!! We will NOT be buying anything from Ashley Furniture in the future!!!

Super nice people....very helpful... Purchased new sectional

We were greeted as soon as we walked through the door and we felt very welcome. Sherri took the time that we ne6ed with us to show us everything with the style we were looking for until we found the one. She was very patient and answered all of our questions..Ashley is a great place to go for all of your furniture needs

Makenzie was awesome person with me and helped me with my purchase I am great full thanks again

Makenzie was amazing through my furniture buying process. She wasn’t pushy at all and genuinely wanted to provide a positive buying experience for me for my new house. She was extremely knowledgeable, helpful, and even went out of her way to get me great deal on the furniture protection plan.

Makenzie Mabe was our sales lady.She was very helpful, answered all of our questions. We would definitely come back to this Ashley Chuckwagon store.

Thanks Makenzie...for helping us find our perfect pair of sofas!

Sherri was amazing definitely would recommend her to anyone

Devon was extremely helpful. He confidently and professionally stepped in to assist a Senior Associate with a sale. Devon was a pleasure to work with as was the Ashley’s Team.

Sherri helped us find the perfect couch! Love this place

Sherri at the Springfield store provided excellent service, was extremely knowledgeable about the product, and worked hard to keep cost within our budget. If looking for furniture in the Springfield, IL I highly recommend Sherri!

Great communication and professionalism!

Makenzie was so sweet and not pushy at all. She let us know the specials and let us browse until we found what we wanted. Extremely knowledgeable and very personable! If you’re in the market for furniture she’s your girl for sure!

I had a good experience with Devon he was a pleasure to work with

Mckenzie helped us get what we needed

Delivery driver Eddie was very efficient and knowledgeable. Happy with the products.

Good price for quality product

Makenzie Mabe was sensational! She helped us with all our furniture needs!! Thanks so much for being so patient with us!!❤️

Makenzie M. was fantastic!! A tremendous shopping experience, we will most certainly remain customers!!!

Devin was absolutely wonderful to work with today

Great experience. McKenzie Mabe was a tremendous help

Both Mackenzie and Sherri were great help with picking out the right sectional at the right price. They each took the time to talk and figure out what we wanted.

Sherri was great!

Mackenzie was the greatest!! She helped me get exactly what I wanted!!

Very helpful and kind staff. Showed me all the items I wanted to see and some I didn’t know about. Sherri N was very helpful.

Sherri was very helpful. We found the perfect livingroom set.

Sherri was very knowledgeable and did a great job taking care of our needs and answering all of our questions. Highly recommend

Sherri was absolutely amazing with helping my grandma pick out a bedroom set and new mattress. Would recommend sherri from Ashley’s Furniture!!

Makenzie Mabe was very helpful and knowledgeable.

Makenzie was exceptionally helpful and very kind and respectful

Devan was professional, well versed on his products and very friendly!!

MacKenzie helped us every step of the way and was informative on all products

Sherri was exceptional helping us get just the right chair and side table. She’s a keeper!

My son and I went to Ashley Furniture Store looking for a lift chair. Mackenzie directed us to the lift chair section, answered all our questions and helped us select the chair that met our needs. Good shopping experience. Thanks Mackenzie.

Teri and Mackenzie were both super great to work with! Made finding a mattress and accessories easy and as stress free as possible.

Makenzie Mabe was amazing she greeted us soon as we entered and helped us make our final decision and helped us Save

GREAT SERVICE!!!!

Mackkenzie 5 stars! Thank you!

Devin was actually a pleasure to work with. Not pushy, gave us our space and let us browse without pressure. Definitely 5 stars

Had a great experience while buying bedroom furniture and mattress. Makenzie Mabe did a great job and answered our billion and a half questions. Thanks for everything

Took wonderful care of us.

EVAN SHUCK AMAZING

Makenzie Mabe helped us today at the Springfield location. My mom was looking for new furniture for her four seasons room and makenzie helped find what we needed and made a deal work when the store didn’t have the exact sale running. We really appreciated her working with us!

Terri was very knowledgeable on the products and extremely helpful!

The lady was nice and the furniture was confy

Makenzie was so great to work with. We will definitely come back.

I had the best experience with Devan Cooley, hes very friendly and helpful and got me the best deal, happy days

Mackenzie was very helpful and friendly.

Makenzie was awesome and helped us with all of our questions

Very good service. Devan

Devan Cooley was our salesperson, and he was wonderful to work with. Efficient and kind, and very helpful. Thanks for the awesome experience!

Thank you Devan...you were able to assist us quickly and find us the best prices. Awesome customer service!!!

Worked with Sherri Noel—very helpful and friendly!

Got the best service from Sherri

Sherri was very helpful. She was not over pushy on tryingto make a sale she was available for when we had questions and answered them

Makenzie M. Was awesome! Super patient and personable!

Makenzie was wonderful and patient while i chose my living room furniture. She is very knowledgeable of the products and warm and relatable.

Evan was super easy to work with

Mackenzie was very helpful and professional. Would recommend her to anyone.

Helped my mother with all her questions. Great job Makenzie!

Devan is the must see guy to help you out! Will walk around the store taking a tape measure to everything for you to make sure it will fit in your space!!!

Devan was very professional and helpful!

Sherri was great to work with. She was kind and friendly and helped to get us at a price we were happy with.

Sheila was wonderful to work with when buying our new furniture. We will definitely be back because of her.

Evan Shuck was AMAZING! He was able to beat any price we found and PIECED TOGETHER a PERFECT ROOM! Checkout was smooth as butter.

Makenzie Mabe has been a great help as we try to decide on a mattress set.

Makenzie was such a pleasure to work with, explained everything in great detail. Gave me a great deal on a beautiful bedroom outfit, definitely be back for more furniture as I move into my new home! Thanks Ashley Furniture

Devan was absolutely the best, worked with us in every aspect that he possibly could. We love our new couch and can't wait to get if you need any new furniture go to Ashley's ask for Devan he'll hook you up on whatever you need!!

Devan Cooley was friendly and efficient! Loved working with him!

Devan Cooley was great, helped us find the desk we needed!

Makenzie did a great job helping me find what I needed.

Great experience. MacKenzie a great gal

Mike was amazing to work with. Immediately meeting Mike at the entrance, his friendly and inviting approach made my niece and I feel more like family than customers. Mike’s genuine hospitality exuded through his flexibility and willingness personality! We truly enjoyed the remarkable experience Mike provided! Thanks Mike!

Evan was extremely helpful and responsive. I went back to purchase from him again.

Makenzie was awesome!

Such a great experience - no pressure at buying at all and he got us the perfect set! Thanks again Mike! We will be back to work with you again! ☺️

Mackenzie Mabe was the best!

Excellent service from Makenzie Mabe! We found a chair that fit at a pretty decent price!

Makenzie was very instrumental in our purchase. She was awesome! 100% fabulous!

Makenzie was amazing to work with. She made buying our new bedroom set a breeze.

Absolutely wonderful experience with Makenzie and Devon! Makenzie helped my mom find the perfect couch. I myself will for sure be back to make a purchase for myself!

Awesome to deal with. Makenzie was awesome

Sherri and makinzie were amazing and very helpful. They went above and beyond their job to help us get what we needed.

Thanks Evan for everything, he knew his stuff!

Mackenzie Mabe was very professional and full of ideas for what could work best for us! Will come back to store for her!

Mackenzie and Mike were fantastic! They weren’t pushy and allowed me to look around, yet answered all questions I had! It was as easy as you want it to be!

We had a great experience purchasing a new couch. Makenzie was extremely professional and knowledgeable regarding the store products and ensured we made a selection that fit our needs

Such a joy to work with Mackenzie today! She really listened to what we were looking for. Showed us so many great options ! We made a fun purchase!

Fantastic experience! Sherri was wonderful to work with!

Makenzie was AMAZING! We were unsure of what we were wanting and she was beyond helpful! We are so happy with our purchase! We will definitely be back for more.

So full disclosure, I went into the store with no intention of buying anything, and I did not end up buying anything. But I had a great experience and it was because of Sherri Noel, the salesperson who helped us. Sherri meet us just inside the door. Not at the door, enough inside that we could feel the air conditioning (it was hot outside) and our eyes could adjust to the lighting. She was cheerful and smiling and friendly. But most of all she listened to us right away and respected what we said. She showed us what we were interested in seeing, and a few extra options too. Have us gone to wander the store and talk alone, but was prompt and ready to answer questions when we had them. I not looking to buy for about 6 months since I'm moving. But I just had to give a huge shout out to Sherri because she was awesome. I'll be back. She earned my business.

Makenzie was a great help and very knowledgeable

Love Makenzie she's been the greatest for helping us!!!

Mike S. was an amazing salesman and didn’t hover. We will definitely be back!!!

Good experience. Makenzie was great and sold us the perfect set! Thanks!

Lucas was amazing he did an amazing job.

Mrs. Sherry was amazing and sweet. Love doing business with her.. She deserve a raise…

Sherry was amazing before the sale and during. About a week after we left we got a nice thank you letter from her and that ment a lot to my wife and I

Really good experience, thank you

Absolutely great and personable people that help you!! Mackenzie and Even were very knowledgeable and helpful. I would definitely recommend asking for one of these two. I will definitely be back..

Makenzie was very kind! She was helpful while also giving us privacy to discuss our options.

Sherri was a tremendous help. We enjoyed doing business with her!

Makenzie Mabe lots if help answered every question

I was at the Ashley Store in Springfield IL and Makenzie was SUPER helpful! She knew exactly the product we wanted and made this buying experience phenomenal!

Makenzie was very nice and helped out so much! She set me up with an amazing couch and explained all the financing for me!

Best service and selection in the Springfield area!

Wonderful customer service and so friendly and accommodating every time we come in! So helpful when it comes to the financing and figuring out which plans work the best. Free delivery and no penalty for paying off early is a great bonus! Sherri was knowledgeable and gracious. A great experience, as always!

Mckenzie is our go to sales person at Ashley. She is excellent and has sold us numerous pieces of furniture for our home. Always very helpful and friendly.

Mackenzie helped us find the perfect bed!! She’s the best ❤️

Makenzie was extremely helpful!

Great service from makenzie!

Makenzie Mabe was very helpful in assisting us with finding a kitchen table! Would recommend!

We had a great experience shopping for our new sectional thanks to Mackenzie!

I had a great experience with Makenzie at Ashley Furniture. She was very pleasant and I recommend her if you are looking for any furniture.

Sherri was very nice and helpful! Took her time with my indecision!!

Makenzie and David were very helpful when helping me find a new sectional for my living room. They’re both very professional and personable which made the transaction smooth and efficient.

Sherri was great. I highly recommend.

Makenzie Mabe was Really easy to work with extremely helpful helping us find what we needing!

Mackenzie M. was so great and helpful! She found me some great deals and made the experience super smooth.

Makenzie Mabe was super helpful today. Give her a bonus!

I have to give a big thank you to the employees at this location that have helped me out tremendously with replacing a piece of furniture I ordered. My salesperson, Sherri, was a delight and very knowledgeable, the people at the front desk that helped with my financing and getting the ball rolling with my replacement piece, thank you April and Lucas! Also, thank you to the service/delivery department for being on top of things too. I truly appreciate your commitment to customers.

Lucas, is Amazing. Shows Great patience and empathy with the client.Always searching for the Win/Win

sherri did a great job helping our family find what we need!

After months of searching for a particular style chair for my fiancé’s man cave, we met with Skyler. He found the chair in the right style and color we wanted. Reasonably priced and delivered when promised. We look forward to working with Skyler in the future.

Skyler Horn was awesome.

Skyler is definitely the guy you want to go see if you come here. By far the best customer service I've ever had.

Skyler Horn was very helpful showing me furniture around the store

Staff was very friendly and helpful. I will say Skyler stood out to me the most, very helpful and knowledgeable. Highly Highly recommend talking to him if you visit, his outstanding customer service made the visit well worth stopping in.

When you go to Ashley’s ask for Skyler. He is very informative and polite.

Skyler Horn is a great asset to your Ashley Store! Great customer service 😁

Ashley’s has outstanding service and fabulous furniture. We found exactly what we needed. And our salesperson Skyler was amazing! He went above and beyond to make sure we left happy! Would definitely recommend!

Great shopping experience, great selection. Makenzie Mabe was extremely helpful; she understood what I was looking for and was very knowledgeable.

Dave and Jackson were awesome in helping me get what I was looking for, definitely recommend.

Makenzie was very helpful and friendly

David Rohrer helped us navigate mattress types and a purchase. He is very pleasant to work with and very knowledgeable of the products he sellls.

David was very helpful and informative. Would definitely recommend him to my friends. Can’t wait to get my purple mattress.

Sherri Noel was amazing to work with. Very helpful. Looking forward to working with her again.

Makenzie made the whole experience painless and we were able to make a decision fast and easy. Thanks!!

Go see makenzie at Ashley she was the best!!

Went to Ashley Furniture today to look at a love seat and recliner. A very nice Makenzie Mabe showed us several ones and was very polite , no pressure ,knowledgeable of the pieces we looked at and discussed the pieces with us . She worked with us on the pieces and will be going back to her for additional furniture and we will recommend her to everyone . Very very nice salesperson!!!! Thank you Makenzie for all your help!!!!

Makenzie Mabe helped me find the perfect bedroom set, during my visit to this location. She was very helpful in showing options and explaining the quality and value of the furniture. I will ask for her assistance on my next visit.

Sherri was amazing! Helped us quickly, thoroughly, and was honest + nice. Will be recommending to friends and family!

Amazing store !! Easy shopping for a bed ! They even have a bed you lay on to match you with the right kind in in love !

Makenzie Mabe is awesome with good customer service.

Makenzie and Sherri are terrific.

Sherri was very kind and knowledgeable about the sale! It was great experience working with her

Good variety of furniture. The employee who "helped us" was not very knowledgeable. He ended up talking to another customer and left us standing there. We left and bought our sofa at a different store

I simply love this store!!! Stop by today on Chuckwagon and David took care of me, got me everything I needed expeditiously!!! I am one satisfied customer. And Lucas at the front desk was exceptional!!!! I will be back!!! Go shopping at the best furniture store in Springfield!!! Whoop, whoop!!!!❤️❤️❤️

Sherry was very helpful. She showed us many available options. She was very thorough with each selection. I feel like she helped us make a great decision. Thank you Sherry.

I just recently bought a couch and it’s only been two weeks and I was told it’s already almost in! Makenzie was the person who helped me and she was awesome. Very friendly and helped me find what I wanted and got me a good deal :). I was able to reach out to her whenever and she responded very quickly. I am very thankful to have met her! She is great at her job!

Makenzie Mabe was amazing and very helpful! She made the experience smooth and stress free!

I had a wonderful experience at Ashley furniture today. The guy Dave assisted me with purchasing all the items I wanted with a low monthly payment. The furniture is high end and they deliver too. My payment was only $14.00 for both my living room and queen bed room set. I could not believe it!! No finance charge for two years. What a deal! Check them out.

Sales people were very helpful, but not pushy! We found exactly what we were looking for, great quality & super price! Even gave us a military discount! HIGHLY RECCOMMENDED.

We had a great experience purchasing some furniture with Sherri Noel. We would greatly recommend Ashley homestore and Sherri.

Sherri always takes care of me when I come in. Go see Sherri for all of your needs

LOVE MAKENZIE MABE!! She was fantastic love her

Makenzie was patient and very knowledgeable. She listened to what we wanted, made suggestions and we left after purchasing the whole house full of furniture for our new home! We will definitely be back to see Makenzie Mabe at Ashley Furniture for future purchases.

Friendly staff, both sales and customer service. Skyler was a delight and was very informative about my financing while processing my sale.

The customer service representatives are the best in town!! Highly recommend

This was a wonderful visit Mckenzie was very helpful thank you

Makenzie is an amazing salesperson who took the time to listen to our wants and the worked efficiently with zero games as I'd experienced at other stores.

I walked into the store blind and very uncertain of what I wanted. Makenzie found me first, and walked the store with me explaining every thing to me and made sure I was good and was even patient with me when I couldn't figure out a banking issue! She kept up with me through text and phone calls and in the end everything worked out. And they even helped me with my budget. She really went above and beyond. And was the sweetest person. I appreciate her and Ashley Furniture is blessed to have her on the roster. Thanks again Makenzie.

My wife and I recently purchased a couch and we had a great experience. Evan was very helpful and patient with all our questions. I will definitely visit the store again!

I was wonderful trying get new mattress and great customer service

Excellent service by Evan shuck.

Makenzie Mabe was an excellent salesperson. She was knowledgeable and quick. She was not pushy at all!

Makenzie is top-notch...not pushy, but informative & prompt with text reply to questions.

Sherri was very helpful & informative. We had a great buying experience & would highly recommend Sherri.

Skyler is a great guy

Got a great deal with a chair and table I bought. Mackenzie and Evan was very helpful and understood what I wanted, and helped me get a good price. Very good to deal with. They made the purchase very easy. Thank you.

Makenzie was very professional and kind during our time here. She helped us with our purchase and to set up the delivery. THANKS!

The experience I just had at Ashley Furniture was out of this world. My thanks to Sherri, John, and April for the attention and laughs as we bought my new loveseat. I can't wait! All of you made it such an enjoyable adventure. And John does such an amazing job with the indoor decor. All in all it was.a.pleasurable experience. Thank you, Mary Beth Boyd

Sherri did a great job helping us. She was everything in a sales person one would want. And more! Thank you

The customer service from Cheryl and David were fabulous

Sherri Noel was outstanding!!!!

Sherri was exceptional.

Excellent customer service!

Evan took great care of my family and made this a completely seamless experience!!

My husband and I were shopping for our guest bedroom. We were helped by Sherri Noel. She was wonderful! Very kind and patient as I was making up my mind on what I wanted. We have bought all of our furniture from Ashley!! The guest bedroom was the final piece we needed. Thank you Ashley Furniture for the beautiful furniture.

Great selection with many options!

Recently purchased my couches and I have had nothing but a great experience from Ashley’s Homestore. All staff are very kind and super helpful.

Wonderful!

Evan was super helpful and very professional! Was able to get us a great price and protection plan.

Gorgeous showroom with a large selection.

If I could put 0 stars I would, the experience with them has been awful !! Ordered a bedroom set , a month later they show up for delivery only at that time telling me they don't have my dresser that it was damaged and it will be reordered and at this time almost 2 weeks later still don't have or have an eta. The level up unprofessionalism showed by this store is unmatched.

Makenzie was wonderful! I walked in with two small boys in a huge stroller and everyone was very accommodating. Makenzie took me to the item I was looking for immediately and helped me get a fair price. Thank you!

Beautiful furniture,great prices. Sherri was very helpful and knowledgeable

We had the best experience yesterday with MacKenzie! She was very helpful and knowledgeable of the products. We bought quite a few pieces and she worked with us for well over an hour and was very patient the entire time !

We spent over $4,000 on things for our house when we moved, and EVERY SINGLE THING has broken within 3 months. Cushions on the couch ripped, dinette set not put together right so everything wobbles, not to mention it wasn’t sanded down properly so my kids and I have had multiple splinters, dresser drawers breaking and not pushing in all the way or going in too far. Our television stand came with shelves but not enough prongs to hold them in place. Our end tables and bedside tables have the same problem with the dinette set, not being sanded all the way or the drawer is already broken. I mean we spent a LOT of money on furniture, I expect it to not break within 3 months of purchasing!!! Absolutely ridiculous and I wouldn’t recommend to a single person!

I was met with Professionalism and an eagerness to help and very polite and businesslike and yet very friendly and very interested what I had purchase. The entire team was polite and non intrusive I asked for a sales person and I was Introduced to a young lady named Mackinzie. As we spoke about my need's on furnishing my apartment . She was very aware of what I was saying. She was interested on my budget, my tastes and style of furniture. She did not try to sell me something that she thought I would like. She showed me what they had in stock. And we went from there. I bought a couch, dinning room table with 4 chairs, a recliner, and slay bed. What they did not have in stock, was then ordered. All Along they kept me up to date with the status of my delivery. So when I took delivery of my furniture .They first called to confirm. We set up a time and date. When they came to deliver the furniture one item was way too big for my apartment complex.I simply called Mackinzie, she said no problem. I got a full refund on that item, easy peasy. I turn around and bought a smaller item.Which looks great. I simply recommend Ashley furniture company. Everyone from the front end staff to the delivery team are all top notch and very professional. So if you are in need of one piece furniture or in my case a whole apartment full of furniture. Ashely Furniture would be my choice. They stand behind what they say and do. Service after the sale is the best no problem's no question's they will work with you and go the extra mile. So when you go to Ashley furniture and you need someone, go in and ask for Mackenzie and tell them or her that Mr.Carman sent you. You will not go wrong. I give Mackinzie, and the rest of the team at Ashley furniture 5 star's. Wesley R Carman Springfield,IL

Must not need business because I just tried to get in at 6:54p and the doors were locked and they didn't even attempt to let me in

A good furniture store with quality products for your home.

Was in store for 37 mins and never once had any employees ask if we had any questions or help us out. We checked out every possible mattresses and not once did we have an employee come to us several employees were in store and behind desk. When we left 5 employees were sitting at desk and not one of them even acknowledged or asked if we found what looking for. Went to Denver mattress at furniture row was greeted at door and had excellent service. Spent our money at place that wants your business Won’t be going back to Ashley’s furniture again!!

We went to Ashley Furniture tonight about 6pm, we were there for 37 minutes, probably tried out every bed while we were there. No one asked if we needed help, or even acknowledged us. As we were walking out , we walked by the desk and there were 5 people sitting at the desk and still never got a hello, or if we needed anything. (No customers, just sitting behind the desk.) So we went to Slumberland immediately leaving and spent $3400. I will also be letting the corporate office know as well about the poor customer service. Slumberland was wonderful!

Removing my negative review as this was the wrong store. My apologies to the Springfield, Il store.

Our Home Consultant, Josh W. at the Springfield ,Il was outstanding! He greeted us and informed us of the great deals going on, then let us browse freely no pressure. When we found a living room set we were interested in he got us all the information and we went to look at other stores but we decided to come back to Ashley to purchase our set. His attitude and friendliness definitely helped us decide to come back and buy there. Thanks 😊

We should have gotten a refund when it took 3 weeks longer to receive our sectional than we were told. Now within 2 years later it is falling apart. Called to make a claim only to be told its not covered. Never again will I ever purchase something for Ashley's. To think I even referred friends to our sales lady that clearly lied about warranty. Frame it broken and cushions are falling apart. We are not hard on furniture but I do vacuum them a lot.

Very beautiful store and whoever did the set up for the displays did a great job. They are pricey and right now the inventory isn't good. You have to wait 3 months original so before you get your furniture.

Springfield Ashley Homestore is awesome!!! I went in looking for a new sofa, but I wasn’t positive on what I was wanting. Josh Walton took the time to show me all the options of what he thought I’d like, sent me all the specifications for the sofas I chose so that I could measure to make sure it would fit. Unfortunately, my first choice sectional wouldn’t fit my space but but Josh was prompt on responding back to me that what I liked about that sectional (the seat depth, the fabric, the color, that all the cushions are detached) also came in a sofa and loveseat. He sent me the specs right away, I was able to measure and this time was so happy it would fit. I drove back to Ashley Homestore, found Josh and bought them. Josh gave me the best deal for the 3 pieces I bought!!! Furniture manufacturing and delivery has been extremely lengthy lately but Josh was always available to give me an update on when each piece should arrive. I bought my furniture the very last day of September and it was delivered on the 17th of December…it may seem like a long time but I also chose to have all my pieces delivered together instead of as they came into the store. This is the best experience I have had buying any furniture…so if you’re looking for new furniture check out Ashley Homestore and ask for Josh Walton!!!!

Our salesman Josh was ABSOLUTELY INCREDIBLE and was with us every step of the way. We actually ordered a piece that ended up being too big and he was able to get it taken care of without any hassle. We will be back!!!

Josh was great to work with.

Had what I wanted and in stock in the color I wanted. Thank you very much!

Josh sells rep was more than helpful he was honest paid great attention to what I asked for was able to work quickly to set up everything for me to have it delivered in a timely manner! I will visit Ashley’s again

There's a wide selection of furniture and decor. We previously purchased bed frames. They delivered and installed in our home. It was a positive experience. We're back for living room furniture. The staff is knowledgeable, patient, and friendly. Terri helped us this time. She was wonderful.

Vary nice and willing to help and vary clean

Good Furniture outlet but delivery time is too long.

When we walked into the Ashley Homestore on the last Sunday of May, Josh Walton quickly met us. He showed us to two items we asked for and he left while my wife and I discussed the pros and cons of each. When Josh came back, we asked what other similar items Ashley had and he took us to a few more. We finally found a living room set both my wife and I really liked (a rare achievement, I'd like to add), he went back got a few details on it and returned with a price quote, an estimate on delivery and some welcome small-talk about some mutual connections he and I had. He was very pleasant and not pushy at all. He was there for any questions we had but didn't try to interrupt while my wife and I decided whether or not we wanted to go to the last remaining store on our day's plans or if we were more than satisfied. We were. I cannot speak about any of the other staff, but Josh was tremendous and he and Ashley made the process comfortable and easy. We cannot recommend Josh Walton at Ashley Homestore enough. And we know the first person we will seek out the next time we're in the market for home goods. Thank you wholeheartedly Josh!

Good

I would give no stars if I could. Ordered a whole set and part of that was a bench back in mid January. Set was dining table, 6 chairs, bench and a tv console. We wanted matching of everything. Bench was told to us would not be here until end of March -beginning of April. Table took a little longer but at least the chairs were in- that's sarcasm. Anyway, tv console comes in finally and of course it's got marks and partially damaged so had to get replacement which took a month. April comes they tell us the bench is due in at the end of April We wait..... then we get told at end of April that it would be mid May or so. Then wife calls and they tell her beginning of June. I just called to get status and make sure it will be here. Guess what? Nope will be here now in July...Yep must be covid- yeah right. Called to cancel or get refund. They are cancelling and no discount and Rick was not the greatest. I would think since we have bought multiple times and we have been waiting for 5 months you would think Rick would be a little more helpful. Guess not. Don't buy if you want your stuff on time. They want to use excuses. Even Shane the delivery person left a message that said he didn't know why they would sell something knowing it would take over 6 months to get and he was embarrassed to be making the call to let us know it was delayed again. If I could leave the voice recording I would. Good luck to all of you who buy from this place.

Worse Customer Service Ever I ordered a couch on March 22nd after moving to the area. It stated while I was ordering that my delivery date would be May4th. Not having a couch this was far out but I decided to order anyway. I received a confirmation email the next morning stating my couch would be delivered June 17th. I called the local store to check this date. I was going to cancel because this was way too long to wait. I was told that the May 4th date was correct. Because of COVID they were pushing out delivery dates in confirmation emails. I called my local store again the first part of May only to be told that I’m still looking at a few weeks. The lady I spoke with was rude and told me I should just continue to wait since I have waited this long. I have also contacted “corporate” with no success. Needless to say I still have no couch with no end in sight. I will never do business with Ashley again!!!!!

I had a hundred and one questions. They were all answered within minutes. Best customer service I have had furniture wise. No pressure was applied and my opinion counted. I will be a repeat customer until otherwise.

Pricey, compared to the other furniture stores close by.

Great store, friendly staff. David was very helpful!

Could be better

Great furniture horrible service. There is a way to talk to customer to make them feel valued and there is a way to sell to get a commission. The sales rep at Ashley furniture are in it for the commission Pure and simple. When you are there you will feel like a dollar sign not a person. I worked with Terri Nelson and she seem more concerned to get back to the center of the store where the other sales reps were having small talk than she was to offer any reasonable customer service.All and all great Furniture horrible service.

We were looking for a couple of chairs for our kitchen table. Ashley had a large collection; we chose two and received a discount because of the President's Day sale. They were delivered in a few weeks. Heavy, well made, and perfect for our kitchen.

Great price

Ashley's was cool. They got me offloaded as soon as they could.

The furniture from this store is always high quality. Today our new couches were delivered and not only do they completely meet our expectations, the delivery team was amazing. They wore appropriate masks, were very respectful and handled everything perfectly. We could not be happier.

I called ahead to check on a couple of items before making the drive since I am from out of town. The salesperson gets on the line and was very short and brief acting like I was interrupting his time. I have shopped and purchased from here before and never experienced this before. I ended up making a purchase from online instead of going to the store and bought my other items from Slumberland where I was treated like a priority! Salespersons name was Shane.

I called in advance to ask if they had an item in store. I was told they did. It wasn’t explained to me the items in store our for viewing purposes only but that is not my complaint. My husband and I walked into the store. We were not greeted at all. A total of four associates walked past us with so much as a hello. We walked over to the customer service desk where three associates were engaged in what turns out to be a personal conversation. After waiting for several minutes I said, excuse me. Is there someone available to help us? At this point one of them offered an ear. I requested to purchase the item. The gentleman explained it was for display purposes only. I explained I had call prior to coming and I wasn’t informed of that. One of the female associates chimed in, you could shop over there and pointed her finger in the corner of the store towards the clearance section. I was mortified! Not because I wasn’t informed O couldn’t purchase directly out the store, not that she suggested the clearance section. I was mortified at the poor the customer service. As my husband and I are leaving. One of the same associates that had walked past us was happily greeting what appeared to be an older Caucasian lady entering the store. We proceeded out the store. Drove across the street and ordered from another furniture store. (I would list the name but I’m afraid they may not post my review.) Do better Ashley Furniture Associates.

My experience at Ashley HomeStore was great . The Staff was very friendly ,helpful and courteous. I highly recommend Ashley HomeStore. Thanks

So after a few misunderstandings and the wrong color being delivered, they are working with us to solve the situation. The warehouse manager is a great guy, and very helpful. I am shocked how smooth everything went. I am glad we purchased through them and while we wait for the new color to come in we will enjoy the comfort of the sectional!!!

Josh Walton was so helpful!! He got us what we needed and was super knowledgeable. We will definitely be back!

It was so nice to go in and not be harassed! Josh greeted me told me about the sales and let me shop. When I found what I liked he was very informative and helpful! I would recommended Ashley’s to anyone. Thanks to Josh and the team over there for helping me out!

Amazing experience with Josh Walton, absolutely no pressure at all. Enjoyed he allowed us to freely view the store and when we needed him he was available! Couldn’t have asked for a better salesman!

Wasn’t pestered by a sales man. Just got welcomed and given a card and told if we needed help it was available. Josh Walton was awesome in that aspect. Felt nice to just get to look on our own and not followed. Got a good deal on our furniture and everyone we talked too was very friendly!

Josh Walton did a great job as our salesman. He took care of us with a fair price & no pressure to close a deal.

Don't buy from Ashley furniture store! Save yourself the hassle. They won't help you put together anything. They expect you to do everything

I worked with Josh. He was great, no pressure salesman. Service was fantastic. I would definitely buy again in the future.

Josh Walton was professional, knowledgeable and extremely helpful. I don’t think we would have been comfortable enough to make the purchase that day if it wasn’t for his reassuring assistance. We had a very positive experience and left the store feeling confident that we made the right choice.

Josh was fantastic! Super helpful and so knowledgeable about everything, he made the process of finding the perfect pieces for our new home easy and enjoyable. Will definitely be coming back in next time we need furniture.

On initial delivery date the store delivered the wrong sectional which didnt fit into my door way. On re delivery 3 months later store hadnt notified me that they canceled the previous agreement with Progleasing, i found out from leasing customer support rep, & never contacted me after the correct furniture was delivered. A month later to my surprise the store signed a 2nd lease agreement without my consent. (They also failed to show & loosly explain the terms of the agreement when initial purchase was made) Had they taken the time to contacted me they would have known i told the leasing company that I wanted to pay in full at this time. Have had a terrible experience with this Ashley store & would not recommend.

Nice furniture, but can't wait 16 weeks for delivery.

Sales people know their products. I bought a bedroom set yesterday.

Due to COVID most furniture is 4-6 weeks back ordered.

Great product and great company! Josh made this a wonderful experience. Josh is very knowledgeable and we felt like he had our best interest and solutions to our needs. We will certainly seek him out next time we need furniture. Very happy customer! Ryan Schone

We ordered a sectional 5 weeks ago,** was supposed to be "delivered" this coming week. When we bought it our sales person, Josh W stated "this will not be on back order, it's a brand new line that came out and everything should be delivered at once". That was a lie. I went into the store today because after a day of calling the actual store and Josh himself (phone number is on your business card, don't give it out if you don't plan on continuing to help your customers after you've 'made the sale') no one answered or returned our phone calls. When I go into the store, I was told I'd get one piece of the sectional next week, another piece September 3rd (?) and another on the 16th (?) We cannot use this sectional/put it together until the last piece comes together!! But yet NO ONE** called to tell us this. Josh prides himself on customer service, yet we had no contact with him after the sale, and he updating us on the delivery status. Customer service goes on beyond after you take your clients money.. Ultimately I asked for a refund and will be taking by buisness elsewhere. You shouldn't be selling furniture in the middle of a pandemic if you're unable to obtain it all at once.

We purchased a kitchen table and stools . There was a small problem when delivered . Larry from Ashley went above and beyond to ensure everything was corrected. Only reason 4 stars not 5 was the fact there was an issue at all. They were very helpful in resolving it. Larry in repair was great !

Great experience working with Josh to purchase a sleeper sofa. He explained the different sleeper builds and got us set up with what we wanted. He is easy to work with without any sales pressure- great experience. Will be back for more purchases!

We bought 2 couches from here. They gave us an estimated time of delivery around 6 to 8 weeks. 2 days before it was suppose to arrive (after we already got rid of our old furniture) I called the store 4 times no unswear 2 hours later they called me to let me know it would be another 6-8 weeks. Very disappointed in this service!! I’m just wasting my time and I’m glad I cancel my order Will never buy anything from here again! This Store don’t deserve one star

Josh made my 1st couch purchase easy for me! Very helpful!

Ashley’s was our last stop on a long exhausting day of furniture shopping. Every other store we went to had salesman hovering and constantly asking if we need help. We weren’t able to even sit on the furniture and get a feel for it in our “living room” without some stranger barging in. When we came to Ashley the salesman Josh greeted us at the door and told us to browse and let him know if we had any questions. He let us browse and get a feel for the furniture without bothering us. When we finally had questions he had answers and was very knowledgeable about everything in the store. We were so satisfied with experience we purchased everything for our entire house at Ashley’s. I highly recommend shopping at Ashley’s!

I’ve been purchasing furniture from Ashley’s for well over 10 years now. At first their items were really well made and decent items. The last few purchases I’ve made seem to be cheaply made, sold ridiculously way over priced and damaged upon arrival. I’ve been trying to contact them to have my items replaced and I keep getting the run around. Do yourself a favor and steer clear from Ashley’s unless you want to have to replace your items frequently.

Josh was great in helping us find exactly what we wanted at the best price

Very nice store. Josh was very helpful and knowledgeable about the product. Received a good and fair price.

Very welcoming, helpful staff! Josh answered all our questions and helped us find the sectional that fit our needs. I would highly recommend putting Ashley’s at the top of your shopping destinations.

Josh was excellent to work with. Very professional and informative on any questions we had!

We had an amazing experience with Josh here! He was honest & on it on every single level. Have always enjoyed buying furniture at Ashley, but our most recent experience was the best yet. Highly recommend going to Ashley for any furniture purchase, ask for Josh!

Ordered 4 chairs & 2 bar stools weeks ago. The chairs got delivered w/in couple days, but no sign of barstools. I’ve placed several phone calls leading to VM & emailed. I went into Ashley Furniture & before I could tell the manager what I was dealing with, he said he couldn’t help me bc I ordered online and that ppl are having a lot of issues w online. He would not listen to me any further & was not willing to place a phone call or point me in the right direction. Still waiting for my barstools several weeks later....

We ordered a chair that was suppose to be delivered by now. But they closed never called us. We cant get a hold of them. Wheres my 800 dollar chair dam it lol

Josh was very knowledgeable about products. He struck just the right balance of being available for questions, without crowding us or making us feel pressured. He was approachable, friendly, and relaxed. We’re looking forward to our new sectional!

We worked with Josh. He was wonderful and patient. Took the time to help us find exactly what we wanted. Highly recommend!

Like furniture

I spent more than $12,000 in the 5years .bought a new slaybed 1month ago. They told me it would be deliver on the 14th of January, now they tell not till the 24th of January. Company coming on 22nd. Thanks Ashley. You just saw my last penny!

Josh at the Ashley store in Springfield Illinois is the best.! He is professional, pleasant and very knowledgeable! He goes the the extra mile and you are never stalked or made to feel pressured! If you are shopping for furniture make sure you go there first and ask for Josh!!!! You won’t be disappointed!!!!!

I like it prices seem reasonable and than there r discounts that help make it more affordable 👍

Had what wife wanted in stock!

Josh was an excellent salesman until he showed me he didn't know the difference between a full a queen and a king then he wanted to argue and act like a little kid so glad I didn't purchase from them

The people are very friendly you'll fall in love with the furniture and the prices are reasonable.

Josh was very courteous and took the time to understand what the most important quality I was looking for in my living room set. I never felt pressured and always felt respected.

If you fail the paper bag test, do not go here. Very little help and I was followed around the store the entire time.

Joshua Walton (my sales rep) from the Springfield IL Ashley Furniture Store... is a professional and good gentleman, who knows his trade and even more he is very educated on the company's products. He is the sole reason why I purchased a very large furniture order! I highly recommend Ashley Furniture and their impressive sales associate Josh Walton to assist anyone in the market for quality furniture. Sincerely, Anthony Woodson

Josh was phenomenal. Seemed to care and was well informed on product.

Makenzie is a great sales person. She helped us with a purchase of a sectional

Josh was our salesman, he was very nice and helpful, took his time and was very patient. Can't wait to get our new bed! Carrie has been very helpful with past purchases. The lady at the front desk was very kind too. Customer service was overall excellent. This was our second purchase from Ashley over the years and they'll continue to get our business.

The sales people were great. Great about the mattress exchange. Had our bedroom set delivered. The delivery guys were TERRIBLE!!! Left screws on the floor did bother saying anything about my dresser leg falling out, on drawer handle being stripped and not being able to get it flipped around. They damaged my walls trying to get my power bare upstairs. They were unable to figure it out so I ended up doing it when I get home from work. Our head board was damaged during shipping and when the other guys came and switched it out they left stiff all over my hallway floor when they are supposed to take it away. DO NOT reccomend using the delivery service. Will never be going back.

Josh helped us find a new bed and made it very easy! I would recommend him for all of your home furnishing needs!

The sales associate Josh Walton was amazing help in our selection process and he offered us incredible customer service. He was patient with us and extremely knowledgeable on all of the products. Josh took the time to answer every question we had and gave incredible recommendations. We will definitely be back thanks to Josh’s help and look forward to our new couch!

I went in knowing the sofa I wanted and found a really cute side chair too. I wanted a mirror to go with the side chair and Sandi was able to guide me away from a bad decorating mistake and then came back with the perfect choice! Thanks Sandi!

Ask for Dylan! He got us an awesome deal today and was super knowledgeable and friendly :)

Awesome 👍 that's our go to place to shop for furniture

Way over priced. Got the same thing on Amazon and with prime they didn't charge me to deliver it

5 stars all the way! Ask for Shane, he gave us exceptional service and a great value on our living room set.

There was a great selection, and we fell in love with multiple living room sets! The salesman was attentive and even got us a fantastic deal! We will definitely be back to buy more sets from them when we get more space!

Very nice and helpful staff!

Very pricey!

Great service and very helpful salesman!

Only drove by recently, haven't been in the store for years.

Awesome customer service, if you need new furniture go see Ben.

My boyfriend and I were in search of good quality dressers, but were having a hard time finding one in a price range we felt comfortable with. Josh Walton was our sales person at Ashley and found us the perfect set in less than 10 min. He went above and beyond to help make sure we had an easy and relaxed experience. We highly recommend josh and will be shopping for future purchases with him.

Josh was a great help. He answered all questions to my satisfaction 100%. Thanks Josh!!

Sandi Sweeney gave us great customer service. She didn't pressure us she let us look. Thank you for doing that. We love our new furniture that we purchased. Thank you Sandi. Next time we come in we want you to help us. You helped us alot.

Josh was amazing to work with!! He did a fantastic. Job and was very patient with us!! Got us a great deal!

Ben Turner did a fantastic job helping us find what we needed. He also has a tremendous memory.

Enjoyed shopping for a kitchen set. Found exactly what I was looking for. Josh Walton was great. He was very helpful and informative. I will definitely shop here again.

Ashley Furniture was absolutely wonderful. We worked with Dylan Cox. He went above and beyond while working with us. He helped us pick the perfect furniture out. He was very knowledgeable and got us a great deal on everything. I would recommend Dylan & Ashley Furniture in Springfield Illinois to anyone.

Great salesman. Very informative and helpful.

Very pleasant and easy to work with in finding what you need. Willing to deal.

Sandi at this location was pretty great. Her expertise for the furniture I specifically looked at was on point. She went above and beyond to make sure I found the perfect items. I recommend speaking with her when shopping at Ashley's.

He was very patient. He took his time with me and came up with multiple scenarios to get me the items that I wanted. I was very pleased!!

I have been shopping around for livingroom furniture for the past couple of weeks and decided to try my luck at Ashley Homestore. Turned out to be a good choice as Josh was able to answer all my questions to enable me to choose the perfect livingroom furniture. Josh was extremely knowledgeable and had a very low key approach to helping me with my purchase. I plan on going back in the near future to look for kitchen furniture.

Sandy was my sales lady and she was absolutely fabulous. I would highly recommend her. She made our buying experience very smooth and effortless. Thank you!

Josh Walton was very helpful with my purchase of a sectional.

Josh was super helpful in assisting me with finding the perfect sectional!

My 17 year old daughter went looking for a bedroom set and found one she wanted. She was to buy the set and my husband & I would pick it up to save her the delivery fee. She was told delivery was all included in the price she was quoted, which it was....the price included $199.95 delivery fee!!!! We live 50 miles from the store and own a truck, so picking this up would have been zero problem. I called to complain as I believe my 17 year old daughter was taken advantage of and spoke with the manager Ricky who basically has ZERO customer service skills and told me they have every right to charge a delivery fee. I agree they have the right to charge a fee, I do not agree that they have the right to play games with words to misrepresent themselves to a younger person. Shame on us for trusting shouster sales people. We will NEVER use Ashley furniture again.

Shane McGooan was super helpful in my purchasing new furniture. Gave me an awesome deal too! Thx so much!

Our salesman Shane was very helpful while not being pushy.

Found exactly what my niece was looking for at a very reasonable price.

Really helpful, hassle free, quality products

There are not alot of customer service people in this world but I must say that I Dillion was a great customer service person he didn't try to get a quick sale he was patience and help me find a deal in my price range so yes I will shop back at Ashley's

Beyond perfessional and helpful. I would recommend anyone to come here before anywhere else!

Salesman was very friendly, wasn't pushy, very easy to work with, very helpful, most likely to shop there again. Thank you for all your help.

Pleasant experience - clean facility, knowledgeable staff - David (home consultant) was great!

Josh did an excellent job. Quick and east

We have come in twice and been helped by Josh both times. He has been extremely patient and helpful each time. If we have to come back again we will definitely ask for him.

I visited the store looking for a sofa and recliner and possibly some bedroom furniture. Josh gave me help along the showing me plenty of options along the way. Honestly it was a hassle free and fun experience. I got exactly what I wanted for a great price. The customer service was phenomenal.