Ashley Springfield, IL 62711

A good furniture store with quality products for your home.

Was in store for 37 mins and never once had any employees ask if we had any questions or help us out. We checked out every possible mattresses and not once did we have an employee come to us several employees were in store and behind desk. When we left 5 employees were sitting at desk and not one of them even acknowledged or asked if we found what looking for. Went to Denver mattress at furniture row was greeted at door and had excellent service. Spent our money at place that wants your business Won’t be going back to Ashley’s furniture again!!

We went to Ashley Furniture tonight about 6pm, we were there for 37 minutes, probably tried out every bed while we were there. No one asked if we needed help, or even acknowledged us. As we were walking out , we walked by the desk and there were 5 people sitting at the desk and still never got a hello, or if we needed anything. (No customers, just sitting behind the desk.) So we went to Slumberland immediately leaving and spent $3400. I will also be letting the corporate office know as well about the poor customer service. Slumberland was wonderful!

Removing my negative review as this was the wrong store. My apologies to the Springfield, Il store.

Our Home Consultant, Josh W. at the Springfield ,Il was outstanding! He greeted us and informed us of the great deals going on, then let us browse freely no pressure. When we found a living room set we were interested in he got us all the information and we went to look at other stores but we decided to come back to Ashley to purchase our set. His attitude and friendliness definitely helped us decide to come back and buy there. Thanks 😊

We should have gotten a refund when it took 3 weeks longer to receive our sectional than we were told. Now within 2 years later it is falling apart. Called to make a claim only to be told its not covered. Never again will I ever purchase something for Ashley's. To think I even referred friends to our sales lady that clearly lied about warranty. Frame it broken and cushions are falling apart. We are not hard on furniture but I do vacuum them a lot.

Very beautiful store and whoever did the set up for the displays did a great job. They are pricey and right now the inventory isn't good. You have to wait 3 months original so before you get your furniture.

Springfield Ashley Homestore is awesome!!! I went in looking for a new sofa, but I wasn’t positive on what I was wanting. Josh Walton took the time to show me all the options of what he thought I’d like, sent me all the specifications for the sofas I chose so that I could measure to make sure it would fit. Unfortunately, my first choice sectional wouldn’t fit my space but but Josh was prompt on responding back to me that what I liked about that sectional (the seat depth, the fabric, the color, that all the cushions are detached) also came in a sofa and loveseat. He sent me the specs right away, I was able to measure and this time was so happy it would fit. I drove back to Ashley Homestore, found Josh and bought them. Josh gave me the best deal for the 3 pieces I bought!!! Furniture manufacturing and delivery has been extremely lengthy lately but Josh was always available to give me an update on when each piece should arrive. I bought my furniture the very last day of September and it was delivered on the 17th of December…it may seem like a long time but I also chose to have all my pieces delivered together instead of as they came into the store. This is the best experience I have had buying any furniture…so if you’re looking for new furniture check out Ashley Homestore and ask for Josh Walton!!!!

Our salesman Josh was ABSOLUTELY INCREDIBLE and was with us every step of the way. We actually ordered a piece that ended up being too big and he was able to get it taken care of without any hassle. We will be back!!!

Josh was great to work with.