Ashley | Springfield, IL 62711

We had the best experience yesterday with MacKenzie! She was very helpful and knowledgeable of the products. We bought quite a few pieces and she worked with us for well over an hour and was very patient the entire time !

We spent over $4,000 on things for our house when we moved, and EVERY SINGLE THING has broken within 3 months. Cushions on the couch ripped, dinette set not put together right so everything wobbles, not to mention it wasn’t sanded down properly so my kids and I have had multiple splinters, dresser drawers breaking and not pushing in all the way or going in too far. Our television stand came with shelves but not enough prongs to hold them in place. Our end tables and bedside tables have the same problem with the dinette set, not being sanded all the way or the drawer is already broken. I mean we spent a LOT of money on furniture, I expect it to not break within 3 months of purchasing!!! Absolutely ridiculous and I wouldn’t recommend to a single person!

I was met with Professionalism and an eagerness to help and very polite and businesslike and yet very friendly and very interested what I had purchase. The entire team was polite and non intrusive I asked for a sales person and I was Introduced to a young lady named Mackinzie. As we spoke about my need's on furnishing my apartment . She was very aware of what I was saying. She was interested on my budget, my tastes and style of furniture. She did not try to sell me something that she thought I would like. She showed me what they had in stock. And we went from there. I bought a couch, dinning room table with 4 chairs, a recliner, and slay bed. What they did not have in stock, was then ordered. All Along they kept me up to date with the status of my delivery. So when I took delivery of my furniture .They first called to confirm. We set up a time and date. When they came to deliver the furniture one item was way too big for my apartment complex.I simply called Mackinzie, she said no problem. I got a full refund on that item, easy peasy. I turn around and bought a smaller item.Which looks great. I simply recommend Ashley furniture company. Everyone from the front end staff to the delivery team are all top notch and very professional. So if you are in need of one piece furniture or in my case a whole apartment full of furniture. Ashely Furniture would be my choice. They stand behind what they say and do. Service after the sale is the best no problem's no question's they will work with you and go the extra mile. So when you go to Ashley furniture and you need someone, go in and ask for Mackenzie and tell them or her that Mr.Carman sent you. You will not go wrong. I give Mackinzie, and the rest of the team at Ashley furniture 5 star's. Wesley R Carman Springfield,IL

We have worked with several different people and have had a great experience. The showroom is beautiful! We found some items that we can't find anywhere else and got an amazing price on them. They are very easy to contact about the delivery time and kept us informed.

Must not need business because I just tried to get in at 6:54p and the doors were locked and they didn't even attempt to let me in

A good furniture store with quality products for your home.

Was in store for 37 mins and never once had any employees ask if we had any questions or help us out. We checked out every possible mattresses and not once did we have an employee come to us several employees were in store and behind desk. When we left 5 employees were sitting at desk and not one of them even acknowledged or asked if we found what looking for. Went to Denver mattress at furniture row was greeted at door and had excellent service. Spent our money at place that wants your business Won’t be going back to Ashley’s furniture again!!

We went to Ashley Furniture tonight about 6pm, we were there for 37 minutes, probably tried out every bed while we were there. No one asked if we needed help, or even acknowledged us. As we were walking out , we walked by the desk and there were 5 people sitting at the desk and still never got a hello, or if we needed anything. (No customers, just sitting behind the desk.) So we went to Slumberland immediately leaving and spent $3400. I will also be letting the corporate office know as well about the poor customer service. Slumberland was wonderful!

Check online pricing You'll get a better deal & they will match the price you see on line Even at their own store online pricing is better often. A couch that was 695.00 was on the internet for 345 I got it for the lower price no problem. The Warrenty is great as well, I burned hole in couch they replaced it.! Well worth the money if buying pricey couch set. Beware YOU have to be the one to have screwed it up not a friend.. YOU... so that's something to consider... Great selection of styles & During COVID that mailed me couch cover for my cushion at no cost..I was REALLY impressed Ashley... Thank you.