Ashley Store Vernon Hills, IL

I ordered a clock two months ago. They haven't fulfilled the order, I've contacted them to cancel and get a refund and they say they have cancelled it two weeks ago but still no refund. Don't shop here, they are thieves.

Kathy was fantastic. She was careful of my budget and not the least bit pushy. Then Lori helped me with my mattress. All in all a very good experience I highly recommend them.

Thank you to Tammy for her advice and patience. We were set on a different couch at a different store and she gave me such great tips and ideas to think about. She sold us a beautiful love seat and sofa which was delivered today. She went out of her way to make sure both pieces were delivered as soon as possible. Thank you, Tammy, I love our couches!

Great price great service

I knew exactly what I wanted and I was helped in and out of the store probably less than 20 minutes

We bought a sofa on the Monday right after Labor Day weekend, and the salesman, Kevin, promised delivery within three weeks. That was the reason we went ahead with the purchase. Now we’ve been told the delivery is set for October 25th almost two months later, more than double the promised time. Ashley Furniture needs to be honest with customers from the start, with no games or tricks just to close a sale. Very disappointing experience.

100's of furniture options.

Tammy was Awesome, helped me decide and why etcetera. She knows what she’s doing! Great sales person!

Sale rep Lori and Alex been very patient and good listener with me. They both made good recommendations for me to match furniture with couch They gave me time alone to absorb creative layout of my family room. They are Pleasant to work with

Great!

Tammy was great!

Wonderful service!! The team was here, got the sofa inside and set up in what seemed like no time. Very professional and courteous. Plus, I LOVE my new sofa! Thanks Ashley! 🛋️😍

Had a good variety of counter top high tables,store was clean

I came to Ashley looking for the perfect buffet with storage for my front hall and I left having selected a lovely all black modern/transitional piece thanks to Tammy’s professional eye…and at great discounted price! I will shop Ashley’s again soon!

We were short on time and needed a mattress. Was cared for quickly by the assistant manager who worked out a very fair price with very little pressure.

Great service!

This was our first time visiting Ashley Furmiture and I must say that we were very impressed with the attention, expertise and professionalism we received from the sales person, Tamara Peatenko. She listened to our interest and was able to make great suggestions based on our needs and taste. We were able to make a great purchase with her wonderful assistance. I highly recommend Tamara and Ashley Furnitures. Thank you!

Tamara and Alexander were very helpful! I got a great deal on a couch and I will continue to buy from this store rather than purchasing online.

Very professional!!

Alexander the store manger was great!!! The employees were very attentive unlike other stores I have visited.

I initially came in a few weeks ago to find out what kind of couch would be suitable. Kevin was very professional and showed me all of the different reclining couches in the showroom. It took me a few weeks to get back and when my husband and I decided which one we wanted, I came in and Kevin was very helpful in getting me sales and discounts. He deserves a raise.

We love are table and our salesman was so kind and knowledgeable, I highly recommend

Tammy at Ashley was very helpful. She had a positive attitude and very professional.

Both the sales person and the manager were helpful and gave us a great deal.

Reasonably priced furniture. Great service in the store from knowledgeable sales staff!!

I was advised if I didn’t accept the deal by the end of the night that would be it for the pricing I was provided. After that comment no thank you will take my business elsewhere

Do not buy anything from Ashley if you expect quality or customer service. We purchased a dresser and two nightstands for $1,600 for our new home. At the store, we were told that once delivered, items cannot be returned. I agreed, since I liked the style and had no plans to return them. When the furniture was delivered, the dresser arrived with three out of six shelves damaged. I took pictures, and even the delivery team noted the damage. Ashley told me there were no returns, but they could send replacement shelves. I agreed. The replacement shelves arrived — but two out of three were also damaged. Again, I documented everything with photos. At this point, I was frustrated. Instead of offering a proper replacement, I was told that “technicians can come do touch-ups.” To me, that’s unacceptable. If I’m paying $1,600 for new furniture, I should receive it in new condition, not patched-up pieces. Things only got worse with customer service: • My emails went unanswered for long periods. • I was given a phone number to “file a claim,” but it didn’t work — nobody ever answered. • When I asked for a manager’s contact information, my request was completely ignored. At this point, it’s not even about the furniture anymore — it’s about how little Ashley values their customers once they have your money. I tried to be patient and reasonable, but instead of solutions, I received silence, excuses, and the offer of “touch-ups” on brand-new items. Every time I look at this furniture, I’m reminded not of how nice it could have been, but of the stress and disappointment that came with it. I would strongly advise anyone considering Ashley to think twice — the lack of quality control and poor customer service are simply not worth it.

Kevin P. was very knowledgeable and helpful.

Kevin Perez was great in helping us.

Excellent service

Was told by Kenny that furniture was in stock. They have changed delivery twice now. Almost a month from when the first time we were told it will be delivered. Have called several times and Kenny will not call us back.

Staff helped us find the perfect mattresses. The staff Kathy and Ken were wonderful to work with. Highly recommend this location in Vernon Hills.

We bought a couch and table from the Vernon hills Ashley furniture and had a good experience from the In store Ashley’s team! Especially the store manager, real good guy, helped us out and didn’t push us to purchase the product! I have no complaints with the store itself but the delivery was a different story. The first delivery, the crew set up the couch and didn’t care about my walls or floors as they hit them while they entered the house and dragged stuff across my white oak floors which are now damaged. They unwrapped everything outside and once they had everything inside, they put the couch together with there dirty hands, which left my white couch with hand prints all over the place. Asked 1 of the 3 guys if he had spray to clean it and he told me it isn’t his problem, contact the store to get the spray. He was more worried about his 15 stops he had left than fixing the issue he caused. I contacted customer service and went around and around. Eventually after a couple days of communicating with different people and sending pictures, they agreed to replace 1 piece out of the 4 which was completely damaged and had a cleaning guy come out for the other 3 pieces. ( cleaning technician was a good guy which cleaned 3 of the dirty pieces. I would say about 15 to 20 hand prints which he got all of them off ). After that, another crew came out with the piece to replace the damaged product and when they took it off the truck, the couch wasn’t even wrapped. The driver told us that’s how the warehouse gave it to them that morning. White couch was basically 2/3s charcoal color. The 2nd crew ended up taking that piece back with them and eventually we received the correct piece from a third delivery service! Crew was very respectful and friendly! After this experience, I will never use the shipping service through Ashley’s again. It was a just a pain and a hassle for what it costed! Haven’t been back since unfortunately! Very irritated and annoyed about this experience! The store should get 5 stars and the delivery 1 so I just put it in the middle.

Arrived 15 mins before scheduled time. Were in and out, super efficient and quick.

We bought furniture from Ashley before and service and delivery was great! Today we were getting a dresser and mirror. We saw the truck drive by and unload at a different house. We were standing outside waving but they didn't turn around. By the time we walked to the other house and told the drivers, they seemed confused. Glad we were home or we wouldn't have our furniture.

Easy and fast shopping experience! We knew what we wanted and Alana A. Helped us fast. She explained all the protection plans and delivery plans available. I would recommend her to anyone, she was knowledgeable and helpful.

Ashley store pleasantly surprised us with excellent service. Thanks to the attentive salesperson, we were able to choose the perfect recliner. He helped us make the right choice and even gave us a nice discount — we truly appreciate such great service! The quality of the recliner is also impressive — sturdy, comfortable, and clearly built to last

Kevin was awesome , brought us right to exactly what we were looking for, professional, friendly, and speedy checkout

Welcoming sales team. Need to reduce the delivery timelines in order to serve customer needs

Good associate!

I had a terrible experience with Ashley Furniture’s delivery service. During delivery, the team damaged multiple walls in my home, but instead of accepting responsibility, the store refused to help and pushed me to deal with a third-party delivery company directly. This felt like a complete deflection of accountability. I purchased from Ashley, not a subcontractor, and expected them to stand behind their service. The lack of follow-through, customer care, and resolution was incredibly frustrating. I would strongly caution others before buying from this store—especially if you care about how your furniture is delivered and how issues are handled.

Great customer service thank you for being so helpful

I love the couch that I purchased at Ashley Store. It is a beautiful store and the employees are very helpful and professional. I would go back for more purchases.

One star. Sold me a couch, not a custom couch on Memorial Day weekend. Was told it would be delivered by mid June. Record a text informing me that some pieces were back ordered. No biggie. Delayed until 7/5. 3 days before the delivery, and after I receive a confirmation test that I’d get my delivery window 1 day prior to 7/5, I receive a call saying that it’s still back ordered and now I won’t get the couch until the end of July. Unacceptable. Now I’m in my new house, with no couch for 2 months, but Ashley took payment just fine. Beware of delivery dates provided in store!!!!

Tammy was very knowledgeable and extremely helpful! She helped me understand and choose what I needed! The store had a great selection of furniture! Thank you!

Ashley delivered my sofa on time and service techs who delivered furniture were professional and friendly.

Kevin and Kenny were amazing. They helped us scan through all the relevant furniture items on the floor. Kevin gave good design suggestions and was thorough while explaining the pricing, extended protection and delivery process. Great collection as well

Outstanding positive experience

It’s always a pleasure shopping at Ashley’s Furniture in Vernon Hills. Kenneth, is so polite and professional as well as the entire staff that we’ve worked with! Definitely recommend this store to anyone shopping for furniture!!

Friendly customer service and great furniture choices. Easy financing and reasonable delivery dates.

Kevin was very helpful and worked with us on pricing to close the deal. Would highly recommended.

Richard and his helper did an outstanding job!

They came ahead of schedule. The service was good.

Jose was awesome! He was very kind and was able to get us exactly what we needed. Great service and great products!

My salesman was very helpful. He made the selection and transaction easy.

Stephanie was a great help found some good pricing

I spent 2 hours in the store, we bought 2 mattresses and 2 end tables, I asked Tammy (sales person) what price she could give us on the end tables as they were expensive she looked online and gave us a price which was half the cost online of what they were, they are double the price in the store!! Buyer beware to check online BEFORE you buy in the store VERY MISLEADING!! I told her on the delivery date it had to be after 3 PM. She said okay and put it in my order. Of course, when they texted two days prior, it was in the morning. I called to say no it’s supposed to be in the afternoon after 3pm they told me I could not have an afternoon time. I went round & round until I got an escalation team member to help me. I get the timeframe for delivery, but don’t ask me if I want morning or afternoon and then don’t give me afternoon . Aggravating to say the least, pretty sure I won’t be buying anything else from Ashley furniture in Vernon Hills!! I’m sure they work on commission and she was just trying to make a sale.! Very disappointing!

Our Sales guy got my address wrong after I corrected him and supposedly he fixed it. Now I cannot get a hold of anyone after several attempts at the store. The regional customer services cannot help us with the address change and told us we have to talk to someone at the store we bought it from. Again no one is picking up. We don’t live close but will now have to make another trip out to correct it and hopefully it will be right this time.

Delivery was very good but one of the items was broken

Wonderful first experience with this store, Tammy went above and beyond to help me out and get me a great deal! Lots of great furniture and mattresses to browse.

Outstanding customer service.

Delivery team was on time they assembled everything like they were supposed to the only thing that I didn’t agree with was them not putting my mattress protector on my actual mattress they said that’s not in the job description

Stephanie was so helpful and sweet. I had a great experience!

Lots of selection and helpful staff!

Worst customer service that their delivery guys provided amd they were missing my box spring worst experience ever

Salesperson was kind and helpful. It took one hour to close deal with paperwork. Calling back Monday to straighten out.

Very smooth transaction. Excited to get my outdoor furniture delivered.

Christina was so helpful with my purchase. Delivery guys were fabulous and the timing of when they would be at my house was right on target.

Great service! The rep helped me immediately and was very kind.

Ling went over and Beyond to help us pick out what we really wanted. And also explaining the certain package deals that came with the furniture .and also Ruben and his crew did an excellent job delivery and set up. Everything went smoother than I expected. Thank you

The sales person Kevin J…..was terrific.He definitely deserves 5 starts.

My sales consultant, Stephanie, was knowledgeable and very pleasant to do business with! She made my purchase experience, enjoyable, and I felt very confident in the choices that I made. I would recommend her to anyone looking to make a purchase to furnish their home.

Mig was wonderful

This has been the worse Service I've experienced. Multiple call, emails, and Store visits and my issue still resolved. I email the Region Manager 4 days ago and still no reply. I reached out to Customer Service again yesterday and still no reply. Very sad service.

Very friendly and helpful service. In and out of store in under 30 minutes. Great exerience.

Christina was great and very helpful Knowledgeable

Fantastic customer service.

Not very happy with the sales person nor the manager (Kenny). I did not know whether my old Ashley account was still valid so the sales person was going to check on this; or so I thought. She ended up opening another Ashley credit account even though my other account was still valid (found this out later). This caused and unnecessary hard credit hit. After I found this out, I spoke to the manager who related that that should not have happened and offered me an additional amount off the price. A few weeks later and no change. When I call, I get the story that he's in a meeting. Good thing I really enjoy the product. I could do without the human element. Makes me wonder if they get a commission for every new credit account opened.

I went to the Gurnee location, the doors wide open, employees everywhere, but the store was closed. So I went to the Vernon hills location, I called first to confirm they had recliners in stock. When I got there, they didn't have any in stock. They were very rude, and not helpful whatsoever. I called schaumburg, they didn't have any in stock. I would never, ever go back to an Ashley furniture store, ever. It was a terrible experience all around.

Service was good. Unfortunately didn’t have what we wanted on display so didn’t get to see it in person and the wait time is a bit more than we hoped but overall good experience.

Very nice selection of furniture of high quality Staff is patient and good at explaining the choices. We did wind up buying a nice recliner sofa set and are looking forward to a timely delivery

Everyone was wonderful and so easy to work with. Delivery was effortless and pleasant

It was very nice sales lady,she really wanted to sell this set of coffee tables. Thanks a lot 👍👍👍

The sales lady was very nice and a clean store

Could not get service from anyone. Left without buying.

(Translated by Google) They never told me that the delivery was cancelled and I was left waiting all day. I didn't like that at all. I don't recommend this store 😡😡😡 (Original) Nunca me avisaron que se cancelo el Delivery y me quede esperando todo el dia eso no me gusto nada no les recomiendo esta tienda 😡😡😡

Great Service, friendly associates. MINUS ONE STAR- when online all products you carry have names, when at store NONE of the display tags list the name! Why is that. If I see an item I like “altari” and go to store I can’t find it, that’s RIDICULOUS. Why is there no names on display tags?!?!?!Also the listed price is the price per month & the REAL price is in small print, WHY?!?!?! NOT NORMAL RETAILER PRACTICES!!!

Alana was fantastic and helped us find exactly what we were looking for without being pushy or trying to sell us extras! She was a delight and we will be sure to return to this store for any future furniture needs!

Bobby was very helpful and friendly!!! He gave us a great deal on our mattress!!!

Ming our sales lady was awesome! Took great care of us! Will go back and see her again

Christina was patient with me as we put the order together, and we will likely continue to shop at Ashley

very nice seller, patient, understanding. Highly recommend Ming Wu😊

Your system apparently was down so I was unable to process my credit card payment and unable to purchase the furniture, very frustrating. I spent quite a bit of time trying to make this happen with Stephanie your customer service person, she was very capable it was just the system that wasn't working apparently.

Bobby was a salesperson for us in buying two accent chairs. He is an outstanding person who went out of his way to help us in finalizing our selection. He spent significant amount of time and effort in contacting and following up to locate a specific chair that we wanted to buy. He was very patient in staying with us as we were considering several options. His offer really met our requirements of functionality and budget. It is a pleasure for us to do business with Ashley because of people like Bobby.

The service we received from both Ming & Craig was outstanding. They were not overbearing or pushy whatsoever. Customer service, the way it should be.

We had an excellent mattress buying experience with Stephanie! She was so knowledgeable and patient with us figuring out what we wanted.

Nice store, and was helped quickly with what I wanted to purchase

Very pretty store with lots to choose from!

We were greeted right away by Alana. She was new and very personable, not pushy. If she could not answer some questions , she got the answer. The only thing we did not like was we did not have a phone number to talk to someone at the store once we received confirmation of the delivery and it looked like something was missing.

Simple, affordable, pain free browsing and buying experience. Definitely coming back when I need more furniture.

Alana is amazing. She helped us pick out a couch, love seat, end tables, coffee table and tv/fireplace combination for a condo for my sister. We will be back to furnish our home.

Alana was my sales associate and was more than helpful. She made sure that I received the best deal available for the time that I was making my purchase and I’m truly grateful for everything that she did to help me in this buying process..

Everything was great in the store, but it has been terrible since. Their ai customer service is terrible. You can't get in touch with anyone at the store. I regret buying a couch here.

Excellent excellent experience! I’m on a budget and immediately Ming showed me items that were discounted (aka reasonably priced). Great quality furniture…very happy with my purchase.

I was looking for a TV stand/ entertainment center for my TV and Alana was very helpful. I spoke with her over the phone and she made sure everything was in order when I came into the store to make the final purchase.

Terrible management at this location, unbelievable they employed this unprofessional individual Carlos Malone. Makes dsg and Ashley look terrible

Very nice staff however thier knowledge of purchase procedures could be better.

Stephanie was just great, patiently walked us through the options and was flexible when we kept going back and forth on color options, etc. Thanks Stephanie, it was a pleasant experience choosing our furniture at Ashley!

They have a really nice selection of furniture. It was my first time and I did purchase. The only thing I would comment about it on the negative side is that it felt a little like a used car dealership in terms of going back-and-forth to the manager to get approval

It would have been 5 stars had not been for the 1st sales associate dismissive attitude and total lack of attention to me. But the 2nd sales associate was friendly knowledgeable and helpful. Me and my husband loved the choices shown and are extremely happy with our final sales choice.

Check out took more than 20 minutes for one item. For the chair that I bought, it was not wrapped in plastic for protection.

Christina and the sales person working with here were great!!! Very detailed, knowledgeable and patient and answered all my questions

Our salesperson Milena was very helpful in finding us a couch that fit our needs. Great quality, great price.

Excellent service

If there were a lower rating, I would have given it, but the lowest is one star… Do not make the mistake of shopping here under any circumstances! I recently got married and made the mistake of purchasing a sofa set and dining table from here. I’ve been waiting for two months for the sofa set to arrive. The items do arrive, but they are always delivered damaged, so we return them, and they tell us that the new sofa set will arrive next week. I made the mistake of purchasing products from here. Please, don’t make the same mistake!

I wish there was a zero star and I would have given them . Few days back we went to confirm our order of couch , but after seeing the rudest behaviour of the manager , who was an African American , we stepped back . In fact , the manager behavior was not at all professional, he didn’t know any thing about customer service , or how to talk to customers. In fact , first we doubted him as , a manger because of his attitude .we really regret of going to that store and that was the first and last time we visited that store. There are many good stores and places for furniture . Stay away from such place where no one is there to help or provide assistance . Don’t waste your money and time too .

Dana was excellent. Patient and informative. Carlos helped make the deal happen.

Carlos Malone, the store manager was awesome! He was efficient, courteous and professional. We were in and out in no time! Very nice and will return to Ashely in the future! Thank you Carlos!

I sent my wife in to take advantage of The Black Friday deals and she was a bit nervous about it, but the store made her feel comfortable, helped us pick stuff out. Gave us an honestly good deal. Absolutely positive experience and honestly my second year in a row doing a Black Friday with Ashley.

Dana was a pleasure to work with. Helped me choose the right couch. Hopefully the same for delivery

Horrible, very rude staff!!!! Never again

The staff couldn’t have been nicer and more helpful (they graciously stayed past the time they should have gone home to help complete our sale before the holiday week) and found us the perfect sectional for our apartment. Now we’re wondering why we waited so long to upgrade. Thanks to Dana and Carlos for going above and beyond.

Beautiful collection

The staff here is great. Ming was our sales person and she was top knotch! I don’t think I’ve ever had a furniture sales person that I felt worked as hard to earn my business. Highly recommend this location, and ask for Ming when you go!

Awesome!!!👏 Thanks!😊

Bought a couch from here and it was a great experience. The manager Kevin was really informative. Milena Bogicevic was the sales staff who helped me and she was one of the best salesman I've ever interacted with! She is super nice/helpful, and made sure I got the exact couch I wanted!

Many questions answered. Happy with the results of our sale.

We had a great experience at Ashley furniture in Vernon Hills. Kenny served us and helped us find a modern bedroom set, just what we were looking for. He was kind, polite and attentive. He helped us to get the best set and deal for us. I would definitely recommend and we will be returning for our other furniture needs in the future.

Sales rep an manager was great..

I found a bedroom dressers and nightstands on-line. Then I received a flyer offering 25% off - but there was no code. So I opened a chat - "The deal is only good in stores. Prices are higher in store". My product isn't at one of the stores. "The store can order it for you." SO- you want me to drive to a store that does not stock my item, have an employee place the order for me so you can justify your higher pricing in the store, then give me the 25% discount which is not longer a 25% discount? You just lost my business...and hopefully a lot more from this review. See chat snippets attached.

Great service with Stephanie in Vernon Hills. Quick, direct, and helpful!

3 hours to get the order in then another 2 the next day to get credit to work then delivery is now 5 days later than promised

Poor quality furniture. Looking for bedroom set. Some handles on the dresser were loose. And some drawers looked like they were made from plywood. Not durable furniture.

Excellent customer service by Kenny and Carlos. I've purchased many items from Ashley Furniture over the past 18 years - both living and bedroom, and have never been disappointed with either the products or the service and this instance was a great example of the same. I would not hesitate to be a customer again and would recommend Ashley to others.

Our Sales person, Ming , was very thorough in her presentation and very professional. We thoroughly enjoyed working with her!

(Translated by Google) Ming was fantastic, she gave us good recommendations and explanations about what we were looking for, she was patient and attentive, an excellent person and a very good salesperson. (Original) Ming fue fantástica, nos dio buenas recomendaciones y explicaciones sobre lo que buscaba, fue paciente y atentanta excelente persona y muy buena vendedora

Wonderful sales person Terrible time consuming getting credit It took longer to get credit then it was picking out furniture There has to be a better way then synchrony bank way

Showed me exactly what I wanted. Excellent sales person - knowledgeable, very thorough and patient. Explained everything.

Ming was very attentive and knew her stuff! Awesome experience!

Carlo manager was very friendly helpful Thank u

Very good experience with Ken

I have purchased many items from this store and have never been disappointed.

Super nice team. Pedro, Carlos and Bobby were so helpful and kind. Bobby helped me find exactly what I was looking for and got me a great deal. It was refreshing to get great customer service. I will definitely be back in the near future.

Store appear small, but it's big inside.. lots of options but I did find it's less than Bob's furniture which we just visited.

Max was very helpful and knowledgeable about the furniture. Although they did not have the sofa I was interested in at the store he was very helpful in explaining everything about it.

We were able to look around by ourselves which we appreciated. The leather sofa set we liked was not priced. We saw the price online. Then, we spoke with a sales person who informed us we could get the sofa 25% off and the love seat 20% off. The final price was much higher than expected. We looked at the prices and told the sales person that she started at a higher price. The sales person said the online price is different than the starting store price since the retail store is a franchise. Then, why should I bother looking online? We were disappointed and ended up choosing another sofa set. We almost left the store due to this situation.

Excellent service ! Travis was professional and helpful to all our needs and the purchase was easy and comfortable. Highly recommend !

Sales person was knowledgeable and helpful. Answered all our questions in a professional manner and made the entire experience pleasant.

Ming was great!

Carlos, the store manager helped me out. He really connected with me, took the time to understand what I was looking for and explained the entire process to me. He was amazing from start to finish!! can’t express enough how wonderful he was and how much I enjoyed working with him. I can’t wait to get my new bed!! I’ll definitely go back when I need other furniture and hope to work with him again!

Consultant Ming Wu was exceptionally helpful and answered all our guestions about product durability and functionality. She gave us a number of suggestions and with her product knowledge made our choice easy. I hope that Ashley in Vernon Hills realizes what a great employee she is. Also, good prices.

Very, very bad experience with Ashley store.we bought a dinner table and 6 chairs. The legs of 4 chairs 1 leg is almost an inch shorter than the rest . We requested a new set and they want us to pay for. We are very upset with this store. We want a new set. the manager requested so many pictures and information for nothing. BAD BAD STORE A D MANAGER

This business is TERRIBLE! I ordered a leather sofa bed, chair & ottoman in early March. My delivery date was changed twice, which meant I had to change my schedule & also the Got Junk pick up. The third time I canceled my order, actually going out of my way to the Vernon Hills store. I did it in person because @ this point I certainly didn’t trust them. Almost 6 months later & I am still receiving texts & email to call & schedule my delivery… Do NOT give Ashley your patronage!

Ming was excellent!!

Ming is outstanding. So sweet and professional. Excellent customer service!

Very professional sales person and great prices; Also , quality items . I do recommend Ashley Furniture Store!

My purchase was not a big one but staff were all helpful and pleasant to work with.

We got what we were looking for! Such a nice experience and left us at ease. Can’t wait to get our furniture!

Tamara was very helpful in helping us find exactly what we were looking for and was very pleasant to deal with

(Translated by Google) Great (Original) Excelente

Very nice place. Ming was a very good sales person and was very knowledgeable and helpful. She was a pleasure to do business with.

Ming was Great! She helped us find the perfect media console. Would definitely recommend her all your furniture needs!

welcoming &Sale lady very helpful & Nice

Very pleasant experience shopping for a recliner. Ming was very nice to work with.

Terrible experience with Ashley Furniture! I ordered a specific couch, but when it was delivered, it was the wrong color. I immediately contacted customer service, hoping they'd fix the mistake quickly. Boy, was I wrong! Their customer service was a nightmare. Unresponsive, unhelpful, and seemed completely uninterested in solving the problem. I have spend over 10 hours on the phone with them calling about every other day to try to get this corrected before we moved out of town. I was promised someone would call me back but never did. I kept trying to get them to exchange the wrong couch for the right one, but they dragged their feet. To make matters worse, I had to move to Connecticut before they managed to sort out their mistake. Now I'm stuck with the wrong couch, which is ugly color. Save yourself the headache and shop elsewhere. Ashley Furniture clearly doesn't care about their customers or getting orders right. I'm out both time and money, and all I have to show for it is a ugly couch I never wanted. Absolutely disappointing and frustrating experience from start to finish. After a month of run around and several people telling me I couldn’t talk to a manager, I decided to take the couch back to the store. When I arrive, the store manager came out to greet me. She had no idea what we had gone through and started issues the return and a pickup for a few days later. Happy ending but too much wasted time and energy on everyone part. I made about 13 calls over 3.5 weeks which took 20 min to 2hrs each.

The sales team was great there.

Great service and very helpful!

Wonderful experience! Fast, professional yet personable sales team. Would definitely shop here again!

Service in the store was very good. Delivery people were great. Not the greatest quality furniture but we knew that going in. 3 pieces for a guest bedroom. 2 pieces had to go back because they were damaged. Now I need to take another day off for delivery.

Very satisfied and the delivery was great!!

Excellent

Joshua was wonderful & very responsive!! He went above & beyond, even answering questions & responding to texts from home, after work & on his own time. I was thoroughly impressed with his customer service!!

This store is handled by unethical people who just intend to take money off your pocket. Do not buy guarantees from this store nor extra “promotion items” it’s just a scam.

My in store experience was great. I am having issues with my delivery which I am pissed about. I can’t call the store directly to figure out where the ball was dropped or to file a complaint. I’m not sure if I would buy from this company again based on that alone.

I keep going back to this store because they understand how to deliver great service with a smile. I can't remember each of the different people who have helped me on each visit but I feel like they go the extra mile to get things right.

Very helpful staff. Angela helped me make decisions and then I had help putting the item in our car. Thank you.

Angela and Rob were great!

We had an issue with ordering our dining set online so we went to the Vernon Hills Ashley location to get our order straightened out. Robert C did a great job helping us out and fixed our issue right away. Great service!

Kirsten the manager was so helpful. Got me the couch of my dreams!

Thank you Ming, for helping in our selection. You are awesomely kind and patience with our questions which helped us to choose the best furniture. Thank you

Joshua helped us to finalize the bedroom set. He patiently explained all our queries and also helped to resolve one of the issues in the previous purchase.

Went in to see a line I saw online- ended up choosing something else due to a great sale! Very helpful but not on top of you- perfect for me.

You guys made our day. We are leaving today with some real leather. Thanks to Ming,we had a wonderful experience buying our new couch at Ashley’s Vernon hills. Minh was very helpful. She helped us pick our couch that met our needs. Highly recommend her!

Josh is my sales person and he is professional and kind. If you want to go there please looking for him! Will back soon.

Order canceled same day of delivery. First and last. Zero stars

Great store with some really good collection of furnitures. Very friendly staff.

Salesman Bobby Remington was very professional, not pushy, pleasant to work with and knowledgeable about furniture and fabric s, we reccomend him for the future.

Professional, very helpful and friendly. Helped a lot

Joshua the Manager, was very helpful, kind , & attentive to what my needs were for my autistic son & I. We are so happy for coming to Ashley furniture and helping us obtaining what we needed.

Excellent customer service answered all my questions.

Friendly, informative and professional. We worked with Robert Cormier, he understood what we needed, shared the different options they had available and worked to get our sale completed.

Quick, easy, & accommodating! I was impressed with their willingness to help me shop for the perfect piece and find value while making a relatively small purchase. Thank you!

The salesman Ken did an awesome job of helping us get a deal on our bed

Love my new reclining couches. Thanks to Jenny for time and help . My family and i are very happy.

Great service

We were very impressed with our sales person Joshua. He was very nice and knowledgeable.

Great service. The staff worked together to get us the best price possible.

Very pleasant experience! Ming was friendly and professional and Thomas the manager was super accommodated with our requests 🤗 we definitely coming back for more furnitures. Update : May 15-2024 We went tonight to pick up the 2nd mattress we bought at this store , I was coordinating with Ming all day and I didn’t know it was her day off !! Ming really went out of her way to take care of the customers , but for our surprise , all of the sudden she showed up to make sure everything was taking care of with our order ! Ming you are by far the best experience we had as a customers in all these years !! We never met someone that takes her job so seriously and gracefully at the same time, you took customer service to the highest level possible !!!! 🥰🥰🥰🥰 I can only hope that my review will “ open the eyes “ to the main office instead of keep changing store managers at this one , you should give the opportunity to Ming to become the manager here ! Mostly the rest of Our furnitures were purchase at the store in Racine , WI due to our place is there but we definitely will get some small stuff here as long as Ming is there ! Hope to see you as the manager soon ! You totally deserve that !!! 💝thank you Ming !!!

Great customer service and provided answers to all the questions we had.

Found exactly what we wanted at affordable price and with warranty! Great customer service!

Excellent service and selection

Mark was very helpful and answered all of our questions. It was a very easy process and are excited about getting our new couch!

Good selection and friendly staff

Very friendly and knowledgeable! No high pressure!

Low-pressure, friendly sales staff. Lake County sales tax is much less than Cook's!

We had a very positive experience. Staff was knowledgeable and gave us the best deal on our mattress purchase, which we confirmed by visiting other mattress stores and online sites. Ashley had the best prices and deals.

We had a really great sales woman named Kelly. She showed us right away just what I was looking for. Electric chair recliner on sale. I think we will be happy with it. And it was very comfortable in the store and they had wheelchair I could use. That was really great. Thank you very much. Sally Paull

Had a great experience highly recommend seeing Tammy. She took great care of us did a wonderful job overall.

Had a great experience at Ashley Vernon Hills IL location, Fantastic staff Tom the Manager and Kenny were very helpful and helped in decision making and made the overall experience easy for purchase within couple hours.

Pleasant experience when looking for dining table and dining chairs as well as breakfast table

Good experience, I didn’t feel like I was being pressured to purchase anything. The person that helped us was very knowledgeable and helped us find what we were looking for.

I bought a couch from Ashley’s and Kenny was my salesperson. He was so helpful with everything. I had a few questions after the purchase and he was always reachable or would promptly return my calls. Very pleasant experience and great couch.

What you see on their show floor is not what is delivered…

I was very pleased with my visit to Ashley Vernon Hills store. Tom was very helpful and I walked out a satisfied customer. 5 star treatment. When I get my furniture I will add a photo.

Great and easy service

Purchased a number of furniture items from the Vernon hills store over the past few years and can vouch for the quality. Their associates are super helpful as well :-) this time, Kelly Terrazas helped us out in selecting a tv console for our new home. She was great and made the process super seamless. Thank you!

Nice variety of furniture. Different levels of quality for different price ranges.

Bobby did a great job helping us find the pieces we were looking for at the best possible prices. He was realistic about timing. I’m looking forward to our furniture delivery!

Excellent service. Tammy was very professional, knowledgeable and helpful

Great customer service from beginning till the delivery-A+

Ricardo demonstrated exceptional attentiveness and politeness in our interactions. He maintains a balanced pace, neither rushing nor imposing undue pressure, allowing ample time for decision-making. Overall, Ricardo’s performance reflects a high level of professionalism and consideration for others’ needs. I would recommend Ricardo to my friends and family. He does work out of niles. He did give us a card and I will be following him at his current location.

Friendly staff and purchased a set of recliners on a great deal!

Very friendly and they worked hard to get us the best deal!

Experience was very good. They offered very good deals.

Ming is great!

the website to track the drivers was great. it showed up right on time! very quick delivery. we love our new sofa!!

Our sales rep was professional, friendly, and patient. She did not pressure us into buying but gave us the info we needed on each piece of furniture.

Great staff loved the entire experience!!!

Tom was tremendous! Very knowledgeable and patient answering my questions.

Ashley’s has great furniture for an ok price but the buying process is painful. I just bought from Ashley’s my second time. The sales associate hounds you and follows you around, and both times I bought from in store they act like I’m getting a great discount until I check Ashley’s online price. The floor salesmen don’t even tell or match the online price unless you bring it up, and the most recent floor saleswomen made some rude implications as well. I would say don’t even bother buying in person except then you can’t choose picking up the furniture yourself and save $$. Have had my dining table and chairs for 9 months and no complaints though, so a solid 3/5 overall experience.

Kelley was very friendly and answered all my questions. Definitely I would come back. Prices we’re great!

The BEST experience we have ever had at any Ashley store. Very thorough and knowledgeable about the products they sell. Thank you very much and we look forward to coming back!!!!

We had such a great experience while couch shopping. Kyle was phenomenal and super friendly. Be helped us in buying our dream couch! Would give 6 stars if I could and will definitely be going back for our future furniture needs.

Staff very professional and knowledgeable… Kenneth was awesome! Can’t wait for our new couch to get here

Was greeted politely, and not pressured. I got a the loveseat I was looking for!!

Tammy was outstanding!

Excellent customer service, very professional sales people. Happy with the purchase

I had a very enjoyable experience from the beginning to the very end. I went in not exactly knowing what I wanted, but fell in love with what I chose!

Good experience

We found out great purchases here and we have taken great service thank you

Very helpful and very knowledgeable with the furniture we purchased.

Had a great experience and the sales associate (Carlos) was fantastic.

David Quinn was welcoming and helpful

Lovely salespeople, good prices, great financing options and fast delivery. What more can you ask for?

I was pleasantly surprised with the professionalism and patience Riley showed me. He made me believe that great customer service still exists! I can't see myself buying furniture anywhere other than Ashley! Thank you Riley!

Staff are very friendly and helpful. Looking forward to the delivery of our new furniture!

Great service; big thank you to Kenneth for help with this purchase.

Great selection of furniture and tons of savings promotions. Employees are very friendly and helpful, delivery was quick as well!

Walked in and I was greeted by Tammy right away! She was very helpful and polite. She explained everything I wanted to know. I totally recommend setting up an appointment with her!

Associate was knowledgeable, helpful, and respectful. I was pleased with service.

Sales and delivery was amazing

Robert was super helpful and we are super happy with our experience at Ashley

I was greeted by a friendly associate and also welcomed by the store manager. The associate was very helpful in making my selections.

Service both in the store and delivery was friendly, professional and timely. Great job!

Easiest purchasing experience - Carlos was great!!

Excellent experience and lots of help finding what I needed .

Our sales professional Ming Wu was really helpful she welcomed us and answered all of our questions. Just really disappointed of management they were more focused on people that seem that they we’re going to make purchase and at us didn’t have time to looked up our account we left the store with out making our purchase do to them not helping to look for our account.

We had bought living room furniture from Ashley 12 years ago. We had such good luck with this furniture we decided to return to Ashley! Riley is an excellent representative of Ashley. We had chosen recliners prior to speaking with Riley. He was able to help us through our purchase and even suggestions for getting rid of our old pieces of furniture that we no longer needed. A great, no- pressure place to buy furniture!

The salesman was great

Very nice experience sales professionals Reilly was very helpful and answered all of our questions and very friendly definitely will go back can’t wait for my new couches to come

Terrible customer service. I took my mother in law last week Tuesday (12/19) as she was in search of a specific dresser style and color, and we were racially profiled by the Hispanic dude in the white coat and the old white guy. I never asked anyone for help, I hate being followed around the store by the salespeople at these places but the white guy asked what I was looking for and I told him and he told me that the dressers are scattered all around the store, then proceeds to stare at me as if I’m an idiot. And I’ve been to Ashley many times before, not this location but the one in Morton Grove which is way better and has a bigger selection, so I know everything is scattered. Plus he’s the one who came to me trying to help. So then I’m like “yeah I know we’re just looking around” and he’s like “yeah they’re scattered but we do have the clearance in the back if you want something cheaper…hold on”, and then tells the Mexican dude in the white coat to help us. And the Mexican guy asks us in Spanish what we needed help with, but he couldn’t even look us in the eye. What was the point of asking the other guy to help us when I speak perfectly good English and already spoke to the white guy? Then my mother in law is going around taking pictures of furniture she likes for her house but she wants her husband’s second opinion on it, and we ask for a price on one dresser. The Mexican guy walks up to the tag really sassy with his hands behind his back, says like $1200, and walks away. Then we go to the front of the store and we are looking around there since when you walk into a store you tend to start at the back, again the Mexican guy comes to us and says “any questions?” in Spanish and my MIL is explaining that we might need to measure her current dresser and the area and all this, and the guy isn’t even listening to her, he has this smirk on his face like “they can’t afford anything”. And I’m staring at him like 🤨. Thinking to myself “He’s probably just doing this so we buy something to prove we can afford something” but none of the furniture there was cute and I swear the one in Morton grove has way better options and the staff is super friendly. So I ask him in English for the tv stands, since I’m on the hunt for one, and he tells me they’re all around the store but they have one in the front he can show me. I’m like no thanks. I tell my MIL let’s go. And we leave, I couldn’t stand being in there and the white guy kept looking over at the Mexican dude and rolling his eyes all angry. Ridiculous. Treat your customers better.

This is the worst store. the sofa has not been delivered to me since November 27 and no one has called me. I call for 4 weeks and nothing . Today I have no money and no sofa. see you in court soon 😊

Order online, my table was $150 more dollars in store than online. They are also not very accommodating and pushy salesmen. Bad vibe in this store. Do your self a favor and don’t come here.

Very helpful!

Had to order all new cushions for a couch bought in 2021. The couch was poorly made and truly if I knew it wouldn't last past a couple of years would have never bought it. The sales people at Ashley were very nice, but took awhile to finally order new fabric for cushions. The good news is I did not have to pay a to replace the fabric but Ashley should stand behind their products. I took out a warranty which was not helpful since it doesnt cover quality of a piece .

I recently had the pleasure of interacting with the customer service team at Ashley Store Vernon Hills and I must say that the experience exceeded my expectations. From the moment I made initial contact, I was met with professionalism, courtesy, and genuine willingness to assist. The representative I spoke with Tammy was incredibly knowledgeable and went above and beyond to address my inquiries. Not only did they provide prompt and accurate responses to my questions, but they also took the time to ensure that I fully understood the information presented. Moreover, the level of empathy and understanding demonstrated by Tammy was truly remarkable. They listened attentively to my concerns and demonstrated a genuine desire to resolve the issue at hand. This personalized approach made me feel valued as a customer and left a lasting positive impression. Overall, my experience with Ashley's customer service was nothing short of exceptional. I believe that the dedication and professionalism exhibited by the team, particularly by Tammy, reflects the company's commitment to delivering outstanding service to its customers. I am grateful for the support I received and will not hesitate to recommend Ashley to others based on this positive encounter. Thank you to the entire customer service team for their outstanding work. I look forward to engaging with Ashley in the future.

Amazing service highly recommend

Last night I bought some furniture and got home browse through the website. I found out the same item was cheaper online. Make sure you guys do your research before purchasing.

Riley was great ! Process was easy and straightforward Highly recommend Ashley Furniture

I waited a moth after the sales representative said I’d get my couch in a week, and then I got a phone call that said my order was delayed followed by a text telling me that my couch was in storage followed by another phone call telling me my order was delayed again, I do believe that the only reason I got it this time is because I asked for a refund.

Great services! Tamara was very helpful and very patience with our requests. Highly recommended. They made my purchase experience very easy and comfortable.

Robert was a great salesman, no pressure

Ashley has multi beautiful selections of furniture that satisfy my and my family needs and desire. They facilitated payment options more than expected. The agent helped me to take the correct decision on choosing what we need. Thank you so much. Imad

I cannot recommend Ashley’s in Vernon hills enough! Carlos assisted us, he gave us excellent advice and support through making important decision's. We appreciated him as he didn’t over crowd us but was extremely polite professional and attentive when we need more info. We have just moved to Vernon Hills from the UK so needed to furnish our apartment asap. The delivery date was also important to us and he reassured us and built our trust straight away as we had just been let down by another future shop in Vernon hills who failed to deliver furniture we had ordered 2 weeks ago. This was a nightmare for us. The manager at Ashley’s Taj was so helpful, polite and professional to he also built our trust. We were able to buy all our furniture here and will definitely use this shop again. I also really liked the 3 tier price points as to suit everyone’s financial situation. They had amazing deals on, which went above our expectations. This just made the whole experience a happy one. Highly recommend you go to Ashley in Vernon hills. They made our experience a great one!

Ming was very very helpful!

Reilly is very knowledgeable of inventory and showed items in my price categories helping me with my selections.

Excellent customer service

Rob was wonderful to work with! Took me to exactly what I described I was looking for. Really knew his inventory well. Easy to finish the purchase. Great experience.

Brittany was so kind and helpful. She clearly cares about her customers experience and worked hard to get us what we wanted.

My experience was amazing. The staff was very helpful. Robert really did an awesome job helping me select some very nice pieces for future. Thank you Ashley Furniture. You’re amazing.

Rob is an excellent salesman He took so much time with me Great customer service Very nice furniture

Friendly, (Brittney) Professional, helpful and fun service. Clean and Organized store. I didn't feel overwhelmed or pressured at any time during my visit. I will definitely visit and purchase again.

I just purchased my first home & decided to buy all new furniture. From the moment I walked in, Carlos Malone was very professional. He was very patient with me and very knowledgeable on all the furniture. Ended up buying 3 new bedroom sets & 1 living room set. Will definitely be going back to purchase new mattresses!

I went in with an initial idea of what I wanted and Carlos helped me find exactly what I needed! Very knowledgeable and thorough throughout the process. It was quick, easy and I am extremely satisfied with my purchase.

Ricardo Silva was great. He showed me different sectionals that I was looking for. He answered all of my questions. I wasn’t going to buy the protection plan but after he explained the benefits, I was sold. Thanks Richardo for your help.

The sales person with great patience even though my wife and I changed the purchased items several times in past 10 days.

Delivery driver showed up 1 hour before delivery window. Wife confirmed what was being delivered with driver and he confirmed he had the correct order. He then unloaded everything. We got the wrong furniture delivered the day before our big gathering for Thanksgiving day. Will never shop Ashley and will turn family/friends/colleagues away from Ashley UNLESS THEY RECTIFY THIS IN A MASSIVE WAY

My experience with sales associate, was terrible, he did not follow thru promises made, the delivery date was pushed back a week, which caused me lost time, he couldn't have taken his time while placing a $3K order, there commnication is terrible, thankfully getting the Manager involved helped.

Great experience. And even a better salesman Bobby Remington.

Bought reclining loveseats in 2021 with extended warranty. This year, a component failed and needed service. Called Ashley, they sent the parts and told me to contact them when I have parts. Called back and was told to call the 3rd party extended service group - GBS. Called GBS - they couldn’t locate my information stating that they have No Records from Ashley. Called Ashley - they blamed their partner GBS of deleting customer info if no claim is filed in 2 years. (It is as absurd as it sounds). To resolve, all Ashley could do was send me the invoice so I can take care of the paperwork that they were supposed to do for me (paying customer) to whom they sold the extended warranty on the furniture they sold. Want the run around - go to Ashley Furniture.

Great service

Salesman was not pushy but did bring me to the more expensive mattress first but I got what I wanted in the end. Very considerate.

Tammy helped find us exactly what we needed for the right price!

Associates were very nice. I liked that they greeted me and then let me look around without following me around. I was able to take my time without feeling pressured or annoyed.

Ming was helpful and informed without being pushy. She offered us several pricing options to get us to the best possible deal. Great experience!

“Carlos” was great, and very thorough. I will be back to purchase more items from him. I highly recommend asking for him if you go there! Sadly, no one else in the store even bothered to look up from their cell phones. And yes, they all worked there. Someone way up the chain pay attention!!!! You know the furniture business is VERY competitive right now. Make this young and engaging shining star the store manager or give him a big position and large raise. Here’s to giving credit where credit is due. You never know who is going to walk through your store. Wake up people. Get your face out of your phones. At least have the common courtesy to do so when your customers walk through the door. Carlos, I thank you again. You can teach everyone that you worked with today a thing or two.

Our sales associate Reilly was very helpful. He answer all the questions. He made the whole buying experience very pleasant.

Lovely sales woman, knowledgeable and personable and made purchasing our sectional an easy experience

Ashley store is best place to buy furniture very friendly and professional

(Translated by Google) Excellent attention, all in one place (Original) Excelente atención, todo en un solo lugar

I was pleased with my experience. Salesperson was very helpful but not pushy.

Tammy was super helpful

Associate was very helpful.

The store it self was great but delivery was horrible at scheduling and having the couch for me on time

Robert was great and extremely helpful!

Had a good experience visiting this store for the most part. The sales person Mr. Robert was the best, helped us in explaining different options for what we were looking for. Would definitely recommend working with him! But we did visit again the next day to place an order for an additional item and the price quoted by another individual was much higher than online price. So we ended up buying from Ashley’s website though. Anyway, happy with the products so far!

Easy purchase today. I saw what I wanted on line, walked into the store and Juan showed me the pieces. I ordered them and I am waiting for delivery in a few days. Good experience, and I would shop there again.

Robert was great to work with and the process was seamless and easy. We purchased thru Robert online as the peice we bought wasn't in the store.

Quick and attentive. Pleasant experience. Will do business with you again. Pricing was also good.

We really appreciate , Roberts,help. Very professional, knowledgeable experience.

I will continue buying furniture from Ashley furniture in Lincolnshire, Riley, really made the experience stress-free went out of his way to make us comfortable and find us the best deals, Thank you

Mr. Carlos M. provided an awesome sales experience. He was extremely knowledgeable with attention to details. He was courteous & professional at all times. He is truly an excellent asset to your company.

Everything was wonderful. All the furnitures were great they had everything I needed for my new home. The seller was very nice and helpful.

Ming was a delight to work with and so was the manager! They were really helpful and guided us in the right direction. Would highly recommend!

Ashley furniture is an EXCELLENT place to shop for all your household items. More especially, the sales rep from Vernon Hills IL , Mr. Carlos Malone is THE BEST customer service personnel I've ever came across. Please reach out to this guy if you need a great deal; I just got all my household furniture (bedroom sets, etc.) from this store, and Carlos made it happened for me being a U.S Army veteran who is just returning home from service. I highly recommend Ashley furniture; and the store in Vernon Hills IL is the place to shop....just ask for Mr. Carlos Malone!

Great customer…. Friendly lady sales person

Great service & knowledgeable staff. We found exactly what we needed at below the price we wanted.

Had a great experience! Kenny was awesome to work with and was very approachable

Thank you, Carlos, for helping me pick the most comfortable mattress. Appreciate your knowledge and time!

Perfect, Carlos was the best 👌

Tammi was great! Our shopping experience was fast, straight to the point and stress free. She provided me with great insight on the various sectionals offered at Ashley. I will definitely be coming back in the near future.

I had a good experiences with Ashley, I have gotten all three of my couches there. Good service very attentive.:)

Excellent service. Carlos was very helpful in helping us find what we needed to furnish our living room.

Carlos Malone was excellent. Knowledgable, personable and very efficient. Great experience

On 08/06/23, we walk into this store interested in purchasing a bedroom set, living room set, and dinning room set. My wife chose all of the furniture mentioned above. When it was time for me to pay, I had a few questions on the mattress brand and the promotion. I had asked if they carried "Bed Gear mattress". The sales consultant, Tammy, responded that Bed Gear did not make mattresses. I informed her that they did because we had seen them in another furniture store. She responded rudely, and asked why we would want a matress from a brand that is not known to make mattresses. I instantly believed that there was a lack of knowledge. My wife chose a luxury Ashley's matress. It had a promotion with purchase of a Bed Gear set. Tammy attempted to sell me a for purchase mattress cover explaining it was the best. Although, the matress promotion had a with purchase free matress cover set. After questioning the promotion, her asking coworkers, and supervisor. They gave us the Bed Gear Set. Unfortunately, we did not check the size of the matress cover and we left home with a queen instead of a king size. My wife went to the store and explained that situation on 08/15/23, a male individual told my wife there weren't any king size and they would need to order more. They stated that they would call. They took the queen but didn't give my wife anything to show for the return. We have yet to receive a call. I've reached out numerous times, my wife has reached out. All to get to the same thing conclusion. We purchased eight thousand worth of furniture and the experience and customer service has not been satisfactory. We would not recommend this location.

We received a warm greeting at the door. The service was A1. You must ask for Ming. She is one of the best that we've worked with!!!

Terrible customer service! their incentive driven salesmen probably didn’t think a guy in shorts would buy a couch worth couple of thousand dollars.

Carlos was absolutely amazing! He was knowledgeable, clear, and attentive from the moment we walked in, which made the process enjoyable and seamless. Highly recommended going to Carlos!

Carlos is the man!

Salesman told us shipping is included and at the end there was a charge. He also told us we would get $800 off our order, then he changed it to $600. In the end there was nothing taken off. We ended up not buying the furniture we wanted. He did not seem to know what was going on, very bad service.

Went to Ashley looking for 2 recliners. My Ashley rep Robert was outstanding. He took his time with me and showed me many different options.

Carlos was great, fast and friendly. We knew what we wanted, he had us in and out in no time. Thank you

Very friendly staff, Juan was very helpful. Easy to navigate website and payment.

Riely our sales person was great! We told him what we were looking for and it was perfect!

Very helpful sales girl

My experience at this store was amazing! From the minute I walked in to the second I walked out I felt very happy and confident with my purchase. Taj helped us throughout the process and helped us pick pieces of furniture that fit our needs. If you need anything at this store do not hesitate to contact Taj he will take care of you like you’re his own family. Really great customer service and an even better person.

Overall experience was good. Was able to spend some time in the store to find the couch that was best for us and the family/dogs. one thing to mention is the salesman did seem to get a little frustrated with us when we had asked if they could match the price to what we saw online. there was a $300 difference between in store and online, and in this economy every little bit we can save helps, you know? he also got a little frustrated when I messed up the CC machine when I was leaving an initial down payment... it had been a long day for me and I did not hear him when he said "green button first, then insert card." not the end of the world (in my mind), but other than that we were happy with the discounts given and financing options. hopefully the couch will be just as nice in person as it will be in store.

Taj was great, super helpful.

This store is designed were well, the store’s staff are active and warm welcoming to customers and help customers to choose their ideal furniture.

Tammy our salesperson was very helpful And answered all our questions regarding our furniture purchase.

Fantastic sales person. So helpful and so excited for us! It felt personal.

Had a great experience. Salesmen weren't pushy, but were there when we needed them!

Good

I don’t care to write reviews because I feel that everyone has their days but this one I had to write about. This is a long review. I gave the store a one star only because of Carlos. And because I haven’t gotten my items yet. Hearing the reviews I’m thinking I might cancel before my furniture arrives. Not sure if I want to take the chances of being wrongly mistreated. Be careful going to the Ashley store in Vernon Hills. I was wrongly mistreated. I was trying to take catch their Bogo deal before it ended. The day the deal was suppose to be over I had errands. I checked their hours, online..said they were open til midnight, umm ok we know that’s not trues. So I made sure I got there before 9pm. Arrived at the store at 8:30pm, stores hours posted were closing at 9pm. But the doors were locked. Locked 1/2hr before closing. The employee in the store, was closing a sale. The customer he was with showed him that we were at the door. He saw myself at the door, as I held up the flyer for bogo asking to come in to make a purchase. He looked up, shook his head in dismay and continued on helping his customer. Did he open the door … nope. Did he at least say I’m sorry come back tomorrow I closed early… nope. Did he give some kind of respect that people should get if closing a store early … NOPE! Just plane disrespect. I stayed til he finished his sale.. was hoping he would acknowledge or something. NOPE!! he kept his head down as if I didn’t exist. Such disrespect especially since I wanted to purchase a few items. You might think… what nationality are you. That doesn’t matter. Treat customers with respect!! I came back the next day… complained and found out the employee who treated me with such disrespect was the store manager. THE STORE MANAGER who goes by the name Taj. I was second guessing giving Ashley my money. Why would I want to give my hard earned money to a company who disrespects you and acts as if you don’t exist. But a pleasant manager of the company named Carlos helped me out. He was very helpful. Heard and listened to my concerns. He wanted to make sure I would be happy with my purchase if I decided to purchase from them. Because I told them I am second guessing giving Ashley my money. I did end up purchasing a few pieces. Taj does not deserve to be the store manager. My money is just as good as the money that he was closing. Just as good or even better. Without him knowing he treated me with disrespect. Even if you were treated with respect by Taj, knowing that he has the capability to treat others with such disrespect he should not get commission off of you, or have anyone else service. Thank Carlos for all your help. Carlos is the guy to ask for. He was very helpful in so many ways. Taj, you are a sad excuse of a store manager. I don’t know how you got to that level with showing such lack of experience, disrespect and rudeness. Sorry Ashley Furniture but you need to pick better Store Managers. Would I recommend the store to any one… I will have to see how my furniture is once delivered and only if I know for sure Carlos is still working. I would definitely purchase from Carlos. I sure hope this review helps any thinking of purchasing from Ashley Furniture in Vernon Hills

Our first time at Ashley - Tamy was lovely to interact with and was patient, and responsive to any of our needs.

Tamara greeted us shortly after we arrived at the Vernon Hill store and began looking around for a replacement sofa. Her approach was gentle, warm, and inviting. She gave some information relating to what we were there for and left us to continue looking. Once we were deciding one 2 or 3 pieces she gave more descriptive information, enough that we were able to make an informed purchase

Id give it ZERO stars if I could. Do not buy a mattress from this store. The mattress we bought was a defected mattress. My father has Parkinson’s, and they won’t do anything to replace it until you jump through hurdles. From the beginning we had issues since purchase. Returning anything is a hassle .We have spent thousands with this store, and they take your money and don’t treat you right once they get your money. All we want is the $2500 mattress we bought replaced so my father with Parkinson’s can sleep better. The mattress sinks in. It’s defected and it’s literally a run around to try to get anything done. My parents are elderly and live 10 minutes away, and they won’t send anyone out to make sure the quality of mattress they told us was the one we got. No firm mattress should sink once you lay in it. If you have back issues or need proper sleep, Do not trust this store. My father has Parkinson’s, and now because of their “yarn test” procedure they won’t rectify this issue. This is so sad. They pride in comfort and quality, but once they take your money, good luck getting anything done. An automated system texts you with directions, and it’s a hassle to do anything . No one person will speak to us. GOOD LUCK

I got a great deal on an incredible couch ..exactly what I was looking for. Easy financing and quick delivery. Highly recommend

Bob and zena (manager) were both great. Helpful and thorough. It was my first stop on a trip with 3 stops planned. I found and purchased exactly what I needed and looked no.more Thanks

Great service from Carlos! We told him what we were looking for and he provided great options!! Highly knowledgeable of products. Would recommend him if you shop Ashley in Vernon Hills.

The salesman was very professional, nice and helpful with choosing the proper product. He explained everything thoroughly, which is very important! I recommend Ashley!

Great selection great price. Ask for Tammy!

Poor poor poor! customer service ever received!! Right from the first moment we had the worst time with this store! 1. The person who was assisting us Joan Rodriguez who was probably the most rude sales person I have ever seen 2. Some of our order was "sold out" after we did make an order, and had no updates until we physically came to the store to enquire about those! This happened a month ago and still haven't got a refund for those! 3. The sales person put a queen ben which we asked for as just "Bed" so they sent us a King bed which was unfixed and sitting in out house for a week, we had to go to the store again like 3-4 times for them to come and take that and send us the right one, we had to go again to ask them to send it! 4. The book case was rescheduled like 4 times and came to us a month after instead of the promised 1 week! In total we visited the store like 10 times and still very unsatisfied , extremely poor customer service and the Sales person Joan Rodriguez had a big attitude right from the first second, he acted like he hated to talk and was just rudely answering whatever we asked for! Moreover just give us the refund we are done with you guys! The refund is for the items that wasn’t delivered to us!

Don't buy furniture there!!!!! Customer servise is horrible. We came there to get a new sofa for a living room. Carlos helped us with that. I was looking for modular sofa. He assured us that sofa we chose has metal brakets to hold pieces together. When we got our sofa it didn't have any brakets and plus all corners were dirty( sofa is white). Pillows and sides also dirty. Delivery people told us to call customer service and we have 72 hours to make a claim. We called store, manager Taj, didn't resolve any issues. He is apathetic. I don't know how they hire such incompetent people. Very disappointed!

Robert got me exactly what I wanted! I went in for a sleeper sofa, saying I had one picked out from off line but still wanted to see what they had on the floor. He coincidentally took me to the one I had picked out which looked better in person. He got me a great deal on it and I’m actually having it delivered this weekend! Didn’t pester me to buy anything extra just a really good sells-man and person! I was also in and out within about 45 mins. Thank you Robert!

The place looked nice and Carlos was kind and attentive with our requests.

Completely unprofessional staff. I bought a sectional couch, at first I didn't really want it because it would go apart. But Carlos assured me that it won't because it has special hinges. Also, he promised me that I would get it within a week, than 3 weeks, so I finally got it in a month. Every time I called him, he would promise to called me back, but never did. To my surprise, it doesn't have the hinges and it is all dirty. When I called Carlos he would ask his manager something all the time, so I asked to talk to the manager. The manager Taj called me back and told me that it is modular and that's why it doesn't have the hinges. On the phone he was apathetic, and wouldn't want to help me or offer any solution.

Purchased a bedroom set today July 9th Vernon Hills location. I am sending Carlos a special thank you for his professional suppor,t service, and assistance. He was extremely helpful and knowledgeable. He is truly an absolute asset to Ashley Furniture. Thanks again, Carlos. My rating would be 10stars for a wonderful experience. Clarice Raspante-Moehle.

Online price is cheaper than store price. Guy made a big deal about how he was coming down in price for a Vet. What a joke.

Very satisfied with our experience here. Went there looking for a queen mattress. Bought that and also a sofa.

Juan was very helpful and friendly. He was very patient with all my questions.

experience at Ashley was very good. salesman explained and was very helpful for picking our sofa

Thank you Carlos for your help ! You made everything so easy!! Thank you again! Great store!

Carlos was very helpful and knowledgeable regarding my purchase. I would recommend this location to anyone looking for furniture.

Great sales experience. Just a bit of a mix up on warranty cost.

Great place to shop for the home needs. Malone was so helpful and gave more information on what we were looking for. Very good customer friendly place.

Salesman Carlos went above and beyond. He was very helpful and courteous.

Good customer service. Experience was very very good. Thank you very much

Service was great, the guy was accommodating to our needs and it went rather fast and easy, in and out.

This place has a good collection of quality furniture. Adam and Taj were very helpful and customer service was excellent. We made a sizable purchase.

At first it was a very pleasant experience with Tammy and the managers in the store, but it has since turned into a nightmare to deal with delivery and canceling items we no longer need. Our delivery made it last week but it was partial delivery only 3 of the 4 sectional pieces were delivered and desk was missing. We were told by the delivery guys to call in for status on those items. We did and only to be told their entire systems are down and they cannot access our order and were told only chance is to go back to the store physically and MAYBE they might have access. We did that and only 1 tablet in their store was actually working so we waited while they assisted another upset customer then were told we'd get a call from the corporate office on Tuesday and since then they still have not cancelled our item we don't want and still have not been able to schedule the missing items delivery. Unreal its been going on for 2 weeks... how can an entire point of sale system be down for so long... something ain't right with this organization. Wish I could find some help.

Called the store and rang 10 times with no one answering. Lost my business to another furniture store.

Adam S helped me throughly throughout my search for a couch. His accommodations and hospitality were top tier and I would highly recommend this retailer to all future customers.

Arrived at the store at 6:25pm. No lights on no services reps inside. The doors and website state they are open till 9pm. I called and no answer from anyone on their customer support side. When I went to chat with the agent via their chat feature online. They could not give me a straight answer. The spirit airlines of furniture stores. Wasting their customers time.

Very helpful and choosing the furniture that was right for us. Very easy transitional conversation regarding billing.

Bought two chairs today in Vernon Hills, walked in nobody hassled me I was able to view everything without pushy sales people when I found what I wanted I talked to Tamara and she took my order and everything went very very well I say thumbs up! Ashley furniture has a unique niche not too cheap but not too expensive.

Sales team stayed with us till past closing time...that's a big wow ..

Mr. Malone was fantastic, courteous and kind. As a manager, he is well knowledgeable on the products and he went out of his way to make us feel comfortable with this purchase.

Very nice. Kenneth was extremely helpful and showed me different options for what I was looking for.

Great Experience

I had a nice experience at the Vernon Hills Store, but the delivery team and customer service for Ashley Furniture are less than satisfactory. Setting up the delivery was great. When my items were delivered, I noticed the tables were too big and I asked him to take it back the same day. However, the delivery driver told me that it was complicated to return the items today and he would have to make special phone calls that wouldn’t guarantee delivery that day, and the best and appropriate course of action is to hold onto it for <72 hours, call Ashley Furniture, and they will come back and pick it up. I asked him again before he left if he could take it back with him, but he repeated the same thing. A few hours after the delivery I called Customer Service as requested to set up a pick up time. But, the customer service agent, Simone, told me that once the items are delivered, they cannot take it back. I told her that I wanted them to take it when it was delivered, but the driver was the one who would not take it back. I wanted to talk to the supervisor about this, but he/she was busy and I was supposed to get a call back- I still haven’t gotten a call back. I have since called back multiple times to speak to someone about this and spoke to 4 people all saying that because I accepted the delivery and didn’t return it on the same day, then they cannot come back, and a supervisor has still not reached out. And the cherry on top- I was texting with the ChatBox person, who told me that I signed a waiver at the time of delivery showing I understood the delivery policy. But, I was never given any paperwork to sign when my furniture was delivered- this is completely fraudulent and it’s likely the delivery driver forged my signature. This is not acceptable and I hate to even resort to a Google review to be heard by someone at the company, but I am not in the wrong on this because I was following orders from a representative of your company who refused to take my items on the delivery date. I just want someone to take back the tables as I had requested at the time of delivery.

Thank you Carlos for helping me with my purchase!

Juan R. was so patient with us and was so helpful. We got what we wanted and so satisfied with the deal. So happy! Thank you Juan!

A+++ sale rep are very helpful

Our sales person Carlos was excellent, very informative and he new products so well, it was very pleasurable shopping at Ashley‘s

Delivered to the wrong address and don’t even answer calls to get it fixed and the workaround is delivering to the right address over 10 days later. Place is a joke

Carlos was extremely knowledgeable, very helpful and not pushy at all. I appreciate all three of those characteristics when shopping for anything.

Update… 7/10/23 So POS system was down and ASHLEY failed , once you are out of the sales persons sight they no longer care about that sale . I called several times and was not able to get anyone … when I finally spoke to Robert he was crass and uninterested because I wanted to cancel my order , it took me two weeks to cancel the order in order to free up the money on the cc . The cvs folks say they request the cancellation it’s up to the store to cancel when they finally canceled the order I found out that the wrong color was ordered initially anyway. Wow Wow , had a great experience at Ashley in Vernon Hills. In search of a new sofa sectional Had not planned to purchase but the service was so good, we decided to order so we’d have out choices in time for the move . They honored the tax in the state where delivery is taking place . Robert was an awesome conversation and had answers -all of our questions . Couldn’t be more pleased .

Unfortunately we had a huge communication issues with the sales rep. Either she was new or maybe language barrier. Giving at least 3 stars for her effort and patience

Great sales associates, very helpful and made the process easy!

The salesmen mislead me with the price of the reclining sectional that I ordered thinking that I save going to the store.

We’re in the process of decorating from furnishing to wall art even knickknacks. We were looking for quality, new elegant and comfortable furnishing. Our sales woman was exquisite knowledgeable with great patience. We will recommend Ashley.

Carlos was great!

Hey I just wanna say that Carlos from Vernon Hills was amazing, he helped us pick out everything, explained everything well to us and was very caring. 5 star service! Shoutout to Carlos!

Ms.Ming was very patient with me And my wife. She took her time Explain every detail of our purchase And especially the paperwork. She was very convincing and very Knowledgeable of the furniture that We got. Me and my wife use to be customers of Harlem Furniture, But from now on we are going to customers of Ashley Furniture. Please share the good job!!!that Ms Ming did for my family. Stephan B Harris

The sales representative Ms.Ming was incredibly nice polite and explained everything in detail.She is a great asset to your company. She took time out of her work schedule to accommodate my schedule and waited for me to see the furniture I was purchasing.I definitely will be back.Thank you ma'am for such excellent service.

Very helpful sales staff and amazing pricing. Glad we stopped by. A very successful shopping day.

Our salesman Kenneth was fantastic So was general manager Highly recommend Ken.. Goes above to make your time well spent Thanks Ken!!

Tammy was very helpful and a pleasure to work with.

There were many quality selections to choose from. The showroom was neat, clean, and organized. Juan did an incredible job providing product information. Store policies. Delivery arrangements. All with a friendly and professional demeanor. His knowledge and attention to detail made it easy to make this high ticket purchase. Can’t wait to have our new living room set delivered! Ask for Juan next time you visit the Vernon Hills, IL location of Ashley’s Furniture. You won’t be disappointed!!! Sonia A Happy and Satisfied Customer

Carlos helped us find a sectional, TV table and coffee table. He was super nice, easy to work with and knew his stuff. Ashley has a great selection at reasonable prices.

My floor was scratched after I told them to be careful with the floor

Carlos was great. Wonderful experience!

Carlos did great with helping us find a mattress perfect for us! We only planned on seeing our options but ended up walking away with a paid mattress! Carlos was kind and informative!

We were very pleased with all of the assistance of our salesman, Tom. He did his best to help us find furniture that we felt would best fit our needs. Tom never rushed us, rather, he treated us like we expect he would have treated his own family members. We were very satisfied with our purchase and the reasonable delivery date.

Horrible delivery experience, damaged furniture upon arrival, part on back order and they don’t accept refunds. Finally got a replacement sent out after 2.5 months! Will never shop here again. There is a literally a Facebook group about how horrible their customer service is. Now I know!

Buyer Beware: This location does not allow you to return even if you find damage immediately!!! We moved from Europe to Illinois. I needed furniture. We went to Ashley’s and they said it would be two weeks on Jan 21st. I just received my tv stand on 14th of March. The delivery was damaged I reported it immediately but they gave me the run around. I went to the store by this time, I was done! They do not allow you to do returns at the Vernon Hills store! They are scheduled to fix my furniture April 18th I will not be shopping there again! I did on the other hand have a great experience at Bobs!

Need someone who speaks English

My experience with Carlos was very good found what I needed at a decent price.

Worked with Gregory and he was great. He was very knowledgeable and helped us in making the right choice of furniture.

We had a pleasant experience visiting the store. Carlos provided great customer service.

ASK FOR CARLOS! He was quick, efficient, knowledgeable and kind. The type of salesperson who isn't pushy and answers the questions with confidence. We'll be back! Thank you!

Initial salesman was good but as we were paying a sales woman was rude almost prejudice to us. I mentioned my displeasure to salesman. I should have canceled my order. I will never shop at your store again ! Will share same with friends.

Love this place😁 amazing furniture and amazing employee's! Everyone is so nice, people friendly and very helpful. 10/10 for me!

I am on a third delivery for my purchase due to the first two deliveries having damages. On the second delivery one of the delivery guys expressed being aggravated with his work. Very uncomfortable situation. Was told new shipment would be here today. Then I get a phone call to set up for next week delivery. After the first delivery that was damaged I called customer service at the store I purchased from and was basically told I was in possession of the product so it is my problem now. So now I have to wait until next week to see what takes place. I have made purchases in the past from this company and have always been very satisfied but this has been a very dissatisfied experience this time. Well here I am still having issues trying to get a fourth replacement. Was told I should have refused delivery which is exactly what I did and was told no that it stays here until new one is brought. Why isnt the product checked before they deliver it. They brought the same chairs back the third time. I know that because they still had the furniture pads on the bottom of chair legs that I had put there. They call and tell me delivery between 7 - 10 and then a short while later they text to confirm its 10 -1. Tech comes out says table can't be fixed and that he will place order for new one. I didn't hear anything for 4 days so I call them and they ask me if I am satisfied with repair. Now I am the one having to take pictures and send to them because they don't have order for replacement just a repair and they will see if there is anything they can do. The service was great while making the purchase now it is ridiculous and rude. Was sent a message that Ashley wants their customers happy and satisfied . Well then prove it.

I will no longer buy any more furniture from this place. the sales person recommended a delivery company because we had bought the furniture on display they gave me a window from 4 to 8. After several hours of waiting I texted and then received a call 20 minutes later from Jorge stating that they were running late. It is now 9:20 pm on a Monday night and I have not received my furniture. UPDATE: They showed up at 10pm and didn’t leave until 10:30pm… Never Again!!

Had an overall good experience in the store…Sushma attended us very well. And the store has good collection. More colors could be added to accent chairs

I wish I could give zero stars. Let’s start off with the fact that they do not answer their phones, and when you finally get someone on the phone, they can’t help and you have to wait for a “call back,” which never happens. Next, I was encouraged to buy the extended 5 year warranty for my sectional because “you can basically get a whole new couch if you request it before the five years is up.” GREAT! Sign me up! Well, it’s been 8 months since our couch was delivered and it looks like TRASH. It is incredibly uncomfortable to sit in, and the fabric is falling apart. I reach out to Ashley and the response I get is “You are too close to the warranty date for us to do anything about it.” Hm… I am 4 months away from my 1 year manufacturing warranty and 4 years and 4 months away from the extended warranty I purchased… So why can’t my couch be damaged out? This store is awful with horrific customer service and horrific products to match. I highly recommend staying as FAR away from this place as you can. Here are photos of my couch after using it for 8 months… Enjoy, because we definitely can’t!

We worked with Carlos Malone when buying our new sofa. It was a fantastic experience. He gave us a great price with no pressure and was able to have our order shipped within 2 weeks. I highly recommend! Thanks Carlos! Great customer service.

attentive service, not overbearing. nice selections

The staff and management team at this location are super informative. They really went above and beyond to help us find the perfect sofa set for our living room. Will be going back for future purchases

Tammy the sales rep was very helpful

Praise the Lord, Jesus, we enjoyed the store. Lucas gave us a very good price, thank you. Father, in the name of Jesus, I give them life, amen.

Never making the mistake of purchasing anything with them again. Ordered a couch and we told and showed our salesperson, who I believe was Carlos Morales, that we wanted the chaise to be on the right arm of the couch, not left arm. If he were confused, I’d appreciate him telling us and confirming which side it should be on. However he didn’t and I found that out when our couch got delivered. Been trying to get an exchange, but trying to have customer service call you back is a hassle. 72 hours has passed and no one has called back. Called today only to receive a ticket number. Maybe someone will call on Monday 😒 At this point, I’ll just make do with the mistake since many are saying the delivery after exchanges or returns has given them a headache. Save yourself the trouble and take your business elsewhere.

Juan was extremely helpful. Very pleasant experience.

Great customer service.

Very nice professional service

Wonderful customer service!!!

Sales rep and Andrew the sales manager were very helpful.

Juan was great!!! He gave us a great deal and told us about all the promotions they had at the time!!!