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Ashley Store | Vernon Hills, IL 60061
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Vernon Hills, IL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Vernon Hills, Illinois at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on N Milwaukee Ave, across from Best Buy. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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Bought a couch from here and it was a great experience. The manager Kevin was really informative. Milena Bogicevic was the sales staff who helped me and she was one of the best salesman I've ever interacted with! She is super nice/helpful, and made sure I got the exact couch I wanted!
Many questions answered. Happy with the results of our sale.
We had a great experience at Ashley furniture in Vernon Hills. Kenny served us and helped us find a modern bedroom set, just what we were looking for. He was kind, polite and attentive. He helped us to get the best set and deal for us. I would definitely recommend and we will be returning for our other furniture needs in the future.
Sales rep an manager was great..
I found a bedroom dressers and nightstands on-line. Then I received a flyer offering 25% off - but there was no code. So I opened a chat - "The deal is only good in stores. Prices are higher in store". My product isn't at one of the stores. "The store can order it for you." SO- you want me to drive to a store that does not stock my item, have an employee place the order for me so you can justify your higher pricing in the store, then give me the 25% discount which is not longer a 25% discount? You just lost my business...and hopefully a lot more from this review. See chat snippets attached.
3 hours to get the order in then another 2 the next day to get credit to work then delivery is now 5 days later than promised
Poor quality furniture. Looking for bedroom set. Some handles on the dresser were loose. And some drawers looked like they were made from plywood. Not durable furniture.
Excellent customer service by Kenny and Carlos. I've purchased many items from Ashley Furniture over the past 18 years - both living and bedroom, and have never been disappointed with either the products or the service and this instance was a great example of the same. I would not hesitate to be a customer again and would recommend Ashley to others.
Our Sales person, Ming , was very thorough in her presentation and very professional. We thoroughly enjoyed working with her!
(Translated by Google) Ming was fantastic, she gave us good recommendations and explanations about what we were looking for, she was patient and attentive, an excellent person and a very good salesperson. (Original) Ming fue fantástica, nos dio buenas recomendaciones y explicaciones sobre lo que buscaba, fue paciente y atentanta excelente persona y muy buena vendedora
Wonderful sales person Terrible time consuming getting credit It took longer to get credit then it was picking out furniture There has to be a better way then synchrony bank way
Showed me exactly what I wanted. Excellent sales person - knowledgeable, very thorough and patient. Explained everything.
Ming was very attentive and knew her stuff! Awesome experience!
Carlo manager was very friendly helpful Thank u
Very good experience with Ken
I have purchased many items from this store and have never been disappointed.
Super nice team. Pedro, Carlos and Bobby were so helpful and kind. Bobby helped me find exactly what I was looking for and got me a great deal. It was refreshing to get great customer service. I will definitely be back in the near future.
Store appear small, but it's big inside.. lots of options but I did find it's less than Bob's furniture which we just visited.
Max was very helpful and knowledgeable about the furniture. Although they did not have the sofa I was interested in at the store he was very helpful in explaining everything about it.
We were able to look around by ourselves which we appreciated. The leather sofa set we liked was not priced. We saw the price online. Then, we spoke with a sales person who informed us we could get the sofa 25% off and the love seat 20% off. The final price was much higher than expected. We looked at the prices and told the sales person that she started at a higher price. The sales person said the online price is different than the starting store price since the retail store is a franchise. Then, why should I bother looking online? We were disappointed and ended up choosing another sofa set. We almost left the store due to this situation.
Excellent service ! Travis was professional and helpful to all our needs and the purchase was easy and comfortable. Highly recommend !
Sales person was knowledgeable and helpful. Answered all our questions in a professional manner and made the entire experience pleasant.
Ming was great!
Carlos, the store manager helped me out. He really connected with me, took the time to understand what I was looking for and explained the entire process to me. He was amazing from start to finish!! can’t express enough how wonderful he was and how much I enjoyed working with him. I can’t wait to get my new bed!! I’ll definitely go back when I need other furniture and hope to work with him again!
Consultant Ming Wu was exceptionally helpful and answered all our guestions about product durability and functionality. She gave us a number of suggestions and with her product knowledge made our choice easy. I hope that Ashley in Vernon Hills realizes what a great employee she is. Also, good prices.
Very, very bad experience with Ashley store.we bought a dinner table and 6 chairs. The legs of 4 chairs 1 leg is almost an inch shorter than the rest . We requested a new set and they want us to pay for. We are very upset with this store. We want a new set. the manager requested so many pictures and information for nothing. BAD BAD STORE A D MANAGER
This business is TERRIBLE! I ordered a leather sofa bed, chair & ottoman in early March. My delivery date was changed twice, which meant I had to change my schedule & also the Got Junk pick up. The third time I canceled my order, actually going out of my way to the Vernon Hills store. I did it in person because @ this point I certainly didn’t trust them. Almost 6 months later & I am still receiving texts & email to call & schedule my delivery… Do NOT give Ashley your patronage!
Ming was excellent!!
Ming is outstanding. So sweet and professional. Excellent customer service!
Very professional sales person and great prices; Also , quality items . I do recommend Ashley Furniture Store!
My purchase was not a big one but staff were all helpful and pleasant to work with.
We got what we were looking for! Such a nice experience and left us at ease. Can’t wait to get our furniture!
Tamara was very helpful in helping us find exactly what we were looking for and was very pleasant to deal with
(Translated by Google) Great (Original) Excelente
Very nice place. Ming was a very good sales person and was very knowledgeable and helpful. She was a pleasure to do business with.
Ming was Great! She helped us find the perfect media console. Would definitely recommend her all your furniture needs!
welcoming &Sale lady very helpful & Nice
Very pleasant experience shopping for a recliner. Ming was very nice to work with.
Terrible experience with Ashley Furniture! I ordered a specific couch, but when it was delivered, it was the wrong color. I immediately contacted customer service, hoping they'd fix the mistake quickly. Boy, was I wrong! Their customer service was a nightmare. Unresponsive, unhelpful, and seemed completely uninterested in solving the problem. I have spend over 10 hours on the phone with them calling about every other day to try to get this corrected before we moved out of town. I was promised someone would call me back but never did. I kept trying to get them to exchange the wrong couch for the right one, but they dragged their feet. To make matters worse, I had to move to Connecticut before they managed to sort out their mistake. Now I'm stuck with the wrong couch, which is ugly color. Save yourself the headache and shop elsewhere. Ashley Furniture clearly doesn't care about their customers or getting orders right. I'm out both time and money, and all I have to show for it is a ugly couch I never wanted. Absolutely disappointing and frustrating experience from start to finish. After a month of run around and several people telling me I couldn’t talk to a manager, I decided to take the couch back to the store. When I arrive, the store manager came out to greet me. She had no idea what we had gone through and started issues the return and a pickup for a few days later. Happy ending but too much wasted time and energy on everyone part. I made about 13 calls over 3.5 weeks which took 20 min to 2hrs each.
The sales team was great there.
Great service and very helpful!
Wonderful experience! Fast, professional yet personable sales team. Would definitely shop here again!
Service in the store was very good. Delivery people were great. Not the greatest quality furniture but we knew that going in. 3 pieces for a guest bedroom. 2 pieces had to go back because they were damaged. Now I need to take another day off for delivery.
Very satisfied and the delivery was great!!
Excellent
Joshua was wonderful & very responsive!! He went above & beyond, even answering questions & responding to texts from home, after work & on his own time. I was thoroughly impressed with his customer service!!
This store is handled by unethical people who just intend to take money off your pocket. Do not buy guarantees from this store nor extra “promotion items” it’s just a scam.
My in store experience was great. I am having issues with my delivery which I am pissed about. I can’t call the store directly to figure out where the ball was dropped or to file a complaint. I’m not sure if I would buy from this company again based on that alone.
I keep going back to this store because they understand how to deliver great service with a smile. I can't remember each of the different people who have helped me on each visit but I feel like they go the extra mile to get things right.
Very helpful staff. Angela helped me make decisions and then I had help putting the item in our car. Thank you.
Angela and Rob were great!
We had an issue with ordering our dining set online so we went to the Vernon Hills Ashley location to get our order straightened out. Robert C did a great job helping us out and fixed our issue right away. Great service!
Kirsten the manager was so helpful. Got me the couch of my dreams!
Thank you Ming, for helping in our selection. You are awesomely kind and patience with our questions which helped us to choose the best furniture. Thank you
Joshua helped us to finalize the bedroom set. He patiently explained all our queries and also helped to resolve one of the issues in the previous purchase.
Went in to see a line I saw online- ended up choosing something else due to a great sale! Very helpful but not on top of you- perfect for me.
You guys made our day. We are leaving today with some real leather. Thanks to Ming,we had a wonderful experience buying our new couch at Ashley’s Vernon hills. Minh was very helpful. She helped us pick our couch that met our needs. Highly recommend her!
Josh is my sales person and he is professional and kind. If you want to go there please looking for him! Will back soon.
Order canceled same day of delivery. First and last. Zero stars
Great store with some really good collection of furnitures. Very friendly staff.
Salesman Bobby Remington was very professional, not pushy, pleasant to work with and knowledgeable about furniture and fabric s, we reccomend him for the future.
Professional, very helpful and friendly. Helped a lot
Joshua the Manager, was very helpful, kind , & attentive to what my needs were for my autistic son & I. We are so happy for coming to Ashley furniture and helping us obtaining what we needed.
Excellent customer service answered all my questions.
Friendly, informative and professional. We worked with Robert Cormier, he understood what we needed, shared the different options they had available and worked to get our sale completed.
Quick, easy, & accommodating! I was impressed with their willingness to help me shop for the perfect piece and find value while making a relatively small purchase. Thank you!
The salesman Ken did an awesome job of helping us get a deal on our bed
Love my new reclining couches. Thanks to Jenny for time and help . My family and i are very happy.
Great service
We were very impressed with our sales person Joshua. He was very nice and knowledgeable.
Great service. The staff worked together to get us the best price possible.
Very pleasant experience! Ming was friendly and professional and Thomas the manager was super accommodated with our requests 🤗 we definitely coming back for more furnitures. Update : May 15-2024 We went tonight to pick up the 2nd mattress we bought at this store , I was coordinating with Ming all day and I didn’t know it was her day off !! Ming really went out of her way to take care of the customers , but for our surprise , all of the sudden she showed up to make sure everything was taking care of with our order ! Ming you are by far the best experience we had as a customers in all these years !! We never met someone that takes her job so seriously and gracefully at the same time, you took customer service to the highest level possible !!!! 🥰🥰🥰🥰 I can only hope that my review will “ open the eyes “ to the main office instead of keep changing store managers at this one , you should give the opportunity to Ming to become the manager here ! Mostly the rest of Our furnitures were purchase at the store in Racine , WI due to our place is there but we definitely will get some small stuff here as long as Ming is there ! Hope to see you as the manager soon ! You totally deserve that !!! 💝thank you Ming !!!
Great customer service and provided answers to all the questions we had.
Found exactly what we wanted at affordable price and with warranty! Great customer service!
Excellent service and selection
Mark was very helpful and answered all of our questions. It was a very easy process and are excited about getting our new couch!
Good selection and friendly staff
Very friendly and knowledgeable! No high pressure!
Low-pressure, friendly sales staff. Lake County sales tax is much less than Cook's!
Bad experience. They told me I can secure deal for several years by open credit card，if I am planning for moving to a new house. But then I found my credit record had twice hard pull（which I thought should be onece）. And the most terrible thing is they canceled my order for delivery issue. That means twice hard pull for getting me nothing. I need to contact them and also ask my lawyer.
We had a very positive experience. Staff was knowledgeable and gave us the best deal on our mattress purchase, which we confirmed by visiting other mattress stores and online sites. Ashley had the best prices and deals.
We had a really great sales woman named Kelly. She showed us right away just what I was looking for. Electric chair recliner on sale. I think we will be happy with it. And it was very comfortable in the store and they had wheelchair I could use. That was really great. Thank you very much. Sally Paull
Had a great experience highly recommend seeing Tammy. She took great care of us did a wonderful job overall.
Had a great experience at Ashley Vernon Hills IL location, Fantastic staff Tom the Manager and Kenny were very helpful and helped in decision making and made the overall experience easy for purchase within couple hours.
Pleasant experience when looking for dining table and dining chairs as well as breakfast table
Good experience, I didn’t feel like I was being pressured to purchase anything. The person that helped us was very knowledgeable and helped us find what we were looking for.
I bought a couch from Ashley’s and Kenny was my salesperson. He was so helpful with everything. I had a few questions after the purchase and he was always reachable or would promptly return my calls. Very pleasant experience and great couch.
What you see on their show floor is not what is delivered…
I was very pleased with my visit to Ashley Vernon Hills store. Tom was very helpful and I walked out a satisfied customer. 5 star treatment. When I get my furniture I will add a photo.
Great and easy service
Purchased a number of furniture items from the Vernon hills store over the past few years and can vouch for the quality. Their associates are super helpful as well :-) this time, Kelly Terrazas helped us out in selecting a tv console for our new home. She was great and made the process super seamless. Thank you!
Nice variety of furniture. Different levels of quality for different price ranges.
Bobby did a great job helping us find the pieces we were looking for at the best possible prices. He was realistic about timing. I’m looking forward to our furniture delivery!
Excellent service. Tammy was very professional, knowledgeable and helpful
I recently moved so I purchased a new bed, a couch, and dining room table from Ashley. The showrooms and sales reps were a good experience. I know once purchasing these items at the store they come from a warehouse. My 1 star is for the customer service and warehouse. My dining room table leaf didn't lock and looked to be altered or repaired and there was a repair clear as day on the top of the table. I had zero time to look at every detail on delivery day because the delivery guys were in such a rush to complete their over packed truck of deliveries. When buying at the store I was under the assumption I was buying a brand new table and not a refurbished table. When you spend as much money as I did with Ashley I expect brand new items. I have called a dozen times and I get the run around, "we escalated it to our manager", "I will call you back today", " you should be getting a call back in the next day or two", on and on. Not once have I been contacted by them, oh except to pitch a new sale they had going on. Their. Ustomer service is horrendous to work with. No one wants to solve this problem even though that is literally their jobs as customer service. I have received zero service as a good paying customer. I just want a new table, should be easy swap out right.
Great customer service from beginning till the delivery-A+
Ricardo demonstrated exceptional attentiveness and politeness in our interactions. He maintains a balanced pace, neither rushing nor imposing undue pressure, allowing ample time for decision-making. Overall, Ricardo’s performance reflects a high level of professionalism and consideration for others’ needs. I would recommend Ricardo to my friends and family. He does work out of niles. He did give us a card and I will be following him at his current location.
Friendly staff and purchased a set of recliners on a great deal!
Very friendly and they worked hard to get us the best deal!
Experience was very good. They offered very good deals.
Ming is great!
the website to track the drivers was great. it showed up right on time! very quick delivery. we love our new sofa!!
Our sales rep was professional, friendly, and patient. She did not pressure us into buying but gave us the info we needed on each piece of furniture.
Great staff loved the entire experience!!!
Tom was tremendous! Very knowledgeable and patient answering my questions.
Ashley’s has great furniture for an ok price but the buying process is painful. I just bought from Ashley’s my second time. The sales associate hounds you and follows you around, and both times I bought from in store they act like I’m getting a great discount until I check Ashley’s online price. The floor salesmen don’t even tell or match the online price unless you bring it up, and the most recent floor saleswomen made some rude implications as well. I would say don’t even bother buying in person except then you can’t choose picking up the furniture yourself and save $$. Have had my dining table and chairs for 9 months and no complaints though, so a solid 3/5 overall experience.
Kelley was very friendly and answered all my questions. Definitely I would come back. Prices we’re great!
The BEST experience we have ever had at any Ashley store. Very thorough and knowledgeable about the products they sell. Thank you very much and we look forward to coming back!!!!
We had such a great experience while couch shopping. Kyle was phenomenal and super friendly. Be helped us in buying our dream couch! Would give 6 stars if I could and will definitely be going back for our future furniture needs.
Staff very professional and knowledgeable… Kenneth was awesome! Can’t wait for our new couch to get here
Was greeted politely, and not pressured. I got a the loveseat I was looking for!!
Tammy was outstanding!
Excellent customer service, very professional sales people. Happy with the purchase
I had a very enjoyable experience from the beginning to the very end. I went in not exactly knowing what I wanted, but fell in love with what I chose!
Good experience
We found out great purchases here and we have taken great service thank you
Very helpful and very knowledgeable with the furniture we purchased.
Had a great experience and the sales associate (Carlos) was fantastic.
David Quinn was welcoming and helpful
Lovely salespeople, good prices, great financing options and fast delivery. What more can you ask for?
I was pleasantly surprised with the professionalism and patience Riley showed me. He made me believe that great customer service still exists! I can't see myself buying furniture anywhere other than Ashley! Thank you Riley!
Staff are very friendly and helpful. Looking forward to the delivery of our new furniture!
Great service; big thank you to Kenneth for help with this purchase.
Great selection of furniture and tons of savings promotions. Employees are very friendly and helpful, delivery was quick as well!
Walked in and I was greeted by Tammy right away! She was very helpful and polite. She explained everything I wanted to know. I totally recommend setting up an appointment with her!
Associate was knowledgeable, helpful, and respectful. I was pleased with service.
Sales and delivery was amazing
Robert was super helpful and we are super happy with our experience at Ashley
I was greeted by a friendly associate and also welcomed by the store manager. The associate was very helpful in making my selections.
Service both in the store and delivery was friendly, professional and timely. Great job!
Easiest purchasing experience - Carlos was great!!
Excellent experience and lots of help finding what I needed .
Our sales professional Ming Wu was really helpful she welcomed us and answered all of our questions. Just really disappointed of management they were more focused on people that seem that they we’re going to make purchase and at us didn’t have time to looked up our account we left the store with out making our purchase do to them not helping to look for our account.
We had bought living room furniture from Ashley 12 years ago. We had such good luck with this furniture we decided to return to Ashley! Riley is an excellent representative of Ashley. We had chosen recliners prior to speaking with Riley. He was able to help us through our purchase and even suggestions for getting rid of our old pieces of furniture that we no longer needed. A great, no- pressure place to buy furniture!
The salesman was great
Very nice experience sales professionals Reilly was very helpful and answered all of our questions and very friendly definitely will go back can’t wait for my new couches to come
Terrible customer service. I took my mother in law last week Tuesday (12/19) as she was in search of a specific dresser style and color, and we were racially profiled by the Hispanic dude in the white coat and the old white guy. I never asked anyone for help, I hate being followed around the store by the salespeople at these places but the white guy asked what I was looking for and I told him and he told me that the dressers are scattered all around the store, then proceeds to stare at me as if I’m an idiot. And I’ve been to Ashley many times before, not this location but the one in Morton Grove which is way better and has a bigger selection, so I know everything is scattered. Plus he’s the one who came to me trying to help. So then I’m like “yeah I know we’re just looking around” and he’s like “yeah they’re scattered but we do have the clearance in the back if you want something cheaper…hold on”, and then tells the Mexican dude in the white coat to help us. And the Mexican guy asks us in Spanish what we needed help with, but he couldn’t even look us in the eye. What was the point of asking the other guy to help us when I speak perfectly good English and already spoke to the white guy? Then my mother in law is going around taking pictures of furniture she likes for her house but she wants her husband’s second opinion on it, and we ask for a price on one dresser. The Mexican guy walks up to the tag really sassy with his hands behind his back, says like $1200, and walks away. Then we go to the front of the store and we are looking around there since when you walk into a store you tend to start at the back, again the Mexican guy comes to us and says “any questions?” in Spanish and my MIL is explaining that we might need to measure her current dresser and the area and all this, and the guy isn’t even listening to her, he has this smirk on his face like “they can’t afford anything”. And I’m staring at him like 🤨. Thinking to myself “He’s probably just doing this so we buy something to prove we can afford something” but none of the furniture there was cute and I swear the one in Morton grove has way better options and the staff is super friendly. So I ask him in English for the tv stands, since I’m on the hunt for one, and he tells me they’re all around the store but they have one in the front he can show me. I’m like no thanks. I tell my MIL let’s go. And we leave, I couldn’t stand being in there and the white guy kept looking over at the Mexican dude and rolling his eyes all angry. Ridiculous. Treat your customers better.
This is the worst store. the sofa has not been delivered to me since November 27 and no one has called me. I call for 4 weeks and nothing . Today I have no money and no sofa. see you in court soon 😊
Order online, my table was $150 more dollars in store than online. They are also not very accommodating and pushy salesmen. Bad vibe in this store. Do your self a favor and don’t come here.
Very helpful!
Had to order all new cushions for a couch bought in 2021. The couch was poorly made and truly if I knew it wouldn't last past a couple of years would have never bought it. The sales people at Ashley were very nice, but took awhile to finally order new fabric for cushions. The good news is I did not have to pay a to replace the fabric but Ashley should stand behind their products. I took out a warranty which was not helpful since it doesnt cover quality of a piece .
I recently had the pleasure of interacting with the customer service team at Ashley Store Vernon Hills and I must say that the experience exceeded my expectations. From the moment I made initial contact, I was met with professionalism, courtesy, and genuine willingness to assist. The representative I spoke with Tammy was incredibly knowledgeable and went above and beyond to address my inquiries. Not only did they provide prompt and accurate responses to my questions, but they also took the time to ensure that I fully understood the information presented. Moreover, the level of empathy and understanding demonstrated by Tammy was truly remarkable. They listened attentively to my concerns and demonstrated a genuine desire to resolve the issue at hand. This personalized approach made me feel valued as a customer and left a lasting positive impression. Overall, my experience with Ashley's customer service was nothing short of exceptional. I believe that the dedication and professionalism exhibited by the team, particularly by Tammy, reflects the company's commitment to delivering outstanding service to its customers. I am grateful for the support I received and will not hesitate to recommend Ashley to others based on this positive encounter. Thank you to the entire customer service team for their outstanding work. I look forward to engaging with Ashley in the future.
Amazing service highly recommend
Last night I bought some furniture and got home browse through the website. I found out the same item was cheaper online. Make sure you guys do your research before purchasing.
Riley was great ! Process was easy and straightforward Highly recommend Ashley Furniture
I waited a moth after the sales representative said I’d get my couch in a week, and then I got a phone call that said my order was delayed followed by a text telling me that my couch was in storage followed by another phone call telling me my order was delayed again, I do believe that the only reason I got it this time is because I asked for a refund.
Great services! Tamara was very helpful and very patience with our requests. Highly recommended. They made my purchase experience very easy and comfortable.
Robert was a great salesman, no pressure
Ashley has multi beautiful selections of furniture that satisfy my and my family needs and desire. They facilitated payment options more than expected. The agent helped me to take the correct decision on choosing what we need. Thank you so much. Imad
I cannot recommend Ashley’s in Vernon hills enough! Carlos assisted us, he gave us excellent advice and support through making important decision's. We appreciated him as he didn’t over crowd us but was extremely polite professional and attentive when we need more info. We have just moved to Vernon Hills from the UK so needed to furnish our apartment asap. The delivery date was also important to us and he reassured us and built our trust straight away as we had just been let down by another future shop in Vernon hills who failed to deliver furniture we had ordered 2 weeks ago. This was a nightmare for us. The manager at Ashley’s Taj was so helpful, polite and professional to he also built our trust. We were able to buy all our furniture here and will definitely use this shop again. I also really liked the 3 tier price points as to suit everyone’s financial situation. They had amazing deals on, which went above our expectations. This just made the whole experience a happy one. Highly recommend you go to Ashley in Vernon hills. They made our experience a great one!
Ming was very very helpful!
Reilly is very knowledgeable of inventory and showed items in my price categories helping me with my selections.
Excellent customer service
Rob was wonderful to work with! Took me to exactly what I described I was looking for. Really knew his inventory well. Easy to finish the purchase. Great experience.
Brittany was so kind and helpful. She clearly cares about her customers experience and worked hard to get us what we wanted.
My experience was amazing. The staff was very helpful. Robert really did an awesome job helping me select some very nice pieces for future. Thank you Ashley Furniture. You’re amazing.
Rob is an excellent salesman He took so much time with me Great customer service Very nice furniture
Friendly, (Brittney) Professional, helpful and fun service. Clean and Organized store. I didn't feel overwhelmed or pressured at any time during my visit. I will definitely visit and purchase again.
I just purchased my first home & decided to buy all new furniture. From the moment I walked in, Carlos Malone was very professional. He was very patient with me and very knowledgeable on all the furniture. Ended up buying 3 new bedroom sets & 1 living room set. Will definitely be going back to purchase new mattresses!
I went in with an initial idea of what I wanted and Carlos helped me find exactly what I needed! Very knowledgeable and thorough throughout the process. It was quick, easy and I am extremely satisfied with my purchase.
Ricardo Silva was great. He showed me different sectionals that I was looking for. He answered all of my questions. I wasn’t going to buy the protection plan but after he explained the benefits, I was sold. Thanks Richardo for your help.
The sales person with great patience even though my wife and I changed the purchased items several times in past 10 days.
Delivery driver showed up 1 hour before delivery window. Wife confirmed what was being delivered with driver and he confirmed he had the correct order. He then unloaded everything. We got the wrong furniture delivered the day before our big gathering for Thanksgiving day. Will never shop Ashley and will turn family/friends/colleagues away from Ashley UNLESS THEY RECTIFY THIS IN A MASSIVE WAY
My experience with sales associate, was terrible, he did not follow thru promises made, the delivery date was pushed back a week, which caused me lost time, he couldn't have taken his time while placing a $3K order, there commnication is terrible, thankfully getting the Manager involved helped.
Great experience. And even a better salesman Bobby Remington.
Bought reclining loveseats in 2021 with extended warranty. This year, a component failed and needed service. Called Ashley, they sent the parts and told me to contact them when I have parts. Called back and was told to call the 3rd party extended service group - GBS. Called GBS - they couldn’t locate my information stating that they have No Records from Ashley. Called Ashley - they blamed their partner GBS of deleting customer info if no claim is filed in 2 years. (It is as absurd as it sounds). To resolve, all Ashley could do was send me the invoice so I can take care of the paperwork that they were supposed to do for me (paying customer) to whom they sold the extended warranty on the furniture they sold. Want the run around - go to Ashley Furniture.
Great service
Salesman was not pushy but did bring me to the more expensive mattress first but I got what I wanted in the end. Very considerate.
Tammy helped find us exactly what we needed for the right price!
Associates were very nice. I liked that they greeted me and then let me look around without following me around. I was able to take my time without feeling pressured or annoyed.
Ming was helpful and informed without being pushy. She offered us several pricing options to get us to the best possible deal. Great experience!
“Carlos” was great, and very thorough. I will be back to purchase more items from him. I highly recommend asking for him if you go there! Sadly, no one else in the store even bothered to look up from their cell phones. And yes, they all worked there. Someone way up the chain pay attention!!!! You know the furniture business is VERY competitive right now. Make this young and engaging shining star the store manager or give him a big position and large raise. Here’s to giving credit where credit is due. You never know who is going to walk through your store. Wake up people. Get your face out of your phones. At least have the common courtesy to do so when your customers walk through the door. Carlos, I thank you again. You can teach everyone that you worked with today a thing or two.
Our sales associate Reilly was very helpful. He answer all the questions. He made the whole buying experience very pleasant.
Lovely sales woman, knowledgeable and personable and made purchasing our sectional an easy experience
Ashley store is best place to buy furniture very friendly and professional
(Translated by Google) Excellent attention, all in one place (Original) Excelente atención, todo en un solo lugar
I was pleased with my experience. Salesperson was very helpful but not pushy.
Tammy was super helpful
Associate was very helpful.
The store it self was great but delivery was horrible at scheduling and having the couch for me on time
Robert was great and extremely helpful!
Had a good experience visiting this store for the most part. The sales person Mr. Robert was the best, helped us in explaining different options for what we were looking for. Would definitely recommend working with him! But we did visit again the next day to place an order for an additional item and the price quoted by another individual was much higher than online price. So we ended up buying from Ashley’s website though. Anyway, happy with the products so far!
Easy purchase today. I saw what I wanted on line, walked into the store and Juan showed me the pieces. I ordered them and I am waiting for delivery in a few days. Good experience, and I would shop there again.
Robert was great to work with and the process was seamless and easy. We purchased thru Robert online as the peice we bought wasn't in the store.
Quick and attentive. Pleasant experience. Will do business with you again. Pricing was also good.
We really appreciate , Roberts,help. Very professional, knowledgeable experience.
I will continue buying furniture from Ashley furniture in Lincolnshire, Riley, really made the experience stress-free went out of his way to make us comfortable and find us the best deals, Thank you
Mr. Carlos M. provided an awesome sales experience. He was extremely knowledgeable with attention to details. He was courteous & professional at all times. He is truly an excellent asset to your company.
Everything was wonderful. All the furnitures were great they had everything I needed for my new home. The seller was very nice and helpful.
Ming was a delight to work with and so was the manager! They were really helpful and guided us in the right direction. Would highly recommend!
Ashley furniture is an EXCELLENT place to shop for all your household items. More especially, the sales rep from Vernon Hills IL , Mr. Carlos Malone is THE BEST customer service personnel I've ever came across. Please reach out to this guy if you need a great deal; I just got all my household furniture (bedroom sets, etc.) from this store, and Carlos made it happened for me being a U.S Army veteran who is just returning home from service. I highly recommend Ashley furniture; and the store in Vernon Hills IL is the place to shop....just ask for Mr. Carlos Malone!
Ashley furniture is an EXCELLENT place to shop for all your household items. More especially, the sales rep from Vernon Hills IL , Mr. Carlos Malone is THE BEST customer service personnel I've ever came across. Please reach out to this guy if you need a great deal; I just got all my household furniture (bedroom sets, etc.) from this store, and Carlos made it happened for me being a U.S Army veteran who is just returning home from service. I highly recommend Ashley furniture; and the store in Vernon Hills IL is the place to shop....just ask for Mr. Carlos Malone!
Great customer…. Friendly lady sales person
Ashley furniture is an EXCELLENT place to shop for all your household items. More especially, the sales rep from Vernon Hills IL , Mr. Carlos Malone is THE BEST customer service personnel I've ever came across. Please reach out to this guy if you need a great deal; I just got all my household furniture (bedroom sets, etc.) from this store, and Carlos made it happened for me being a U.S Army veteran who is just returning home from service. I highly recommend Ashley furniture; and the store in Vernon Hills IL is the place to shop....just ask for Mr. Carlos Malone!
Great service & knowledgeable staff. We found exactly what we needed at below the price we wanted.
Had a great experience! Kenny was awesome to work with and was very approachable
Thank you, Carlos, for helping me pick the most comfortable mattress. Appreciate your knowledge and time!
My wife and I bought a couch here. When it was delivered, one leg didn't fit on the couch. First they sent me more of the same legs, that also didn't fit. Then after being told that a service order would be opened up on my behalf, I waiting almost a week and a half before getting fed up and calling myself on the status of my case. I was told a technician would reach out to me that day to schedule maintenance on the couch. Again, I had to continue to call to ask when we would get our couch fixed. After almost a week I received an automated message to schedule the maintenance. They could not come out to fix the couch for almost a month. When a technician finally came out to look at the couch, he couldn't fix it. All because of the three size where the leg screws in. It's been incredibly frustrating and over a month of living in our new home, we still don't have a functional couch. We paid 2k for this couch. I DO NOT recommend Ashley Furniture. Customer service is terrible, their furniture is cheaply built yet still expensive. AVOID!
Perfect, Carlos was the best 👌
Tammi was great! Our shopping experience was fast, straight to the point and stress free. She provided me with great insight on the various sectionals offered at Ashley. I will definitely be coming back in the near future.
I had a good experiences with Ashley, I have gotten all three of my couches there. Good service very attentive.:)
Excellent service. Carlos was very helpful in helping us find what we needed to furnish our living room.
Carlos Malone was excellent. Knowledgable, personable and very efficient. Great experience
I can not speak to the overall sore of this store just my interaction with Carlos Malone. Carlos was extremely helpful in getting me delivery earlier than corporate provided. This relieved an extremely stressful situation and the local store also matched the corporate pricing on a sleeper sofa. I recommend stopping in and checking it out.
On 08/06/23, we walk into this store interested in purchasing a bedroom set, living room set, and dinning room set. My wife chose all of the furniture mentioned above. When it was time for me to pay, I had a few questions on the mattress brand and the promotion. I had asked if they carried "Bed Gear mattress". The sales consultant, Tammy, responded that Bed Gear did not make mattresses. I informed her that they did because we had seen them in another furniture store. She responded rudely, and asked why we would want a matress from a brand that is not known to make mattresses. I instantly believed that there was a lack of knowledge. My wife chose a luxury Ashley's matress. It had a promotion with purchase of a Bed Gear set. Tammy attempted to sell me a for purchase mattress cover explaining it was the best. Although, the matress promotion had a with purchase free matress cover set. After questioning the promotion, her asking coworkers, and supervisor. They gave us the Bed Gear Set. Unfortunately, we did not check the size of the matress cover and we left home with a queen instead of a king size. My wife went to the store and explained that situation on 08/15/23, a male individual told my wife there weren't any king size and they would need to order more. They stated that they would call. They took the queen but didn't give my wife anything to show for the return. We have yet to receive a call. I've reached out numerous times, my wife has reached out. All to get to the same thing conclusion. We purchased eight thousand worth of furniture and the experience and customer service has not been satisfactory. We would not recommend this location.
We received a warm greeting at the door. The service was A1. You must ask for Ming. She is one of the best that we've worked with!!!
Terrible customer service! their incentive driven salesmen probably didn’t think a guy in shorts would buy a couch worth couple of thousand dollars.
Carlos was absolutely amazing! He was knowledgeable, clear, and attentive from the moment we walked in, which made the process enjoyable and seamless. Highly recommended going to Carlos!
Carlos is the man!
Salesman told us shipping is included and at the end there was a charge. He also told us we would get $800 off our order, then he changed it to $600. In the end there was nothing taken off. We ended up not buying the furniture we wanted. He did not seem to know what was going on, very bad service.
Went to Ashley looking for 2 recliners. My Ashley rep Robert was outstanding. He took his time with me and showed me many different options.
Carlos was great, fast and friendly. We knew what we wanted, he had us in and out in no time. Thank you
Very friendly staff, Juan was very helpful. Easy to navigate website and payment.
Riely our sales person was great! We told him what we were looking for and it was perfect!
Very helpful sales girl
My experience at this store was amazing! From the minute I walked in to the second I walked out I felt very happy and confident with my purchase. Taj helped us throughout the process and helped us pick pieces of furniture that fit our needs. If you need anything at this store do not hesitate to contact Taj he will take care of you like you’re his own family. Really great customer service and an even better person.
Overall experience was good. Was able to spend some time in the store to find the couch that was best for us and the family/dogs. one thing to mention is the salesman did seem to get a little frustrated with us when we had asked if they could match the price to what we saw online. there was a $300 difference between in store and online, and in this economy every little bit we can save helps, you know? he also got a little frustrated when I messed up the CC machine when I was leaving an initial down payment... it had been a long day for me and I did not hear him when he said "green button first, then insert card." not the end of the world (in my mind), but other than that we were happy with the discounts given and financing options. hopefully the couch will be just as nice in person as it will be in store.
Taj was great, super helpful.
Went to Ashley Home furnishings on Saturday as we were looking for a new mattress. They had a Labor day sale going on. Upon arrival we were welcomed by Carlos who offered assistance and proceeded to show us numerous models and features. He was very knowledgeable and courteous. We started to get overwhelmed and said we need to talk it over privately. He told us no problem and and said he would be around. After about 30 minutes we decided to order a tempurpedic. Delivery was on Tuesday and on time as promised. Thank you Carlos for all of your help.
This store is designed were well, the store’s staff are active and warm welcoming to customers and help customers to choose their ideal furniture.
Tammy our salesperson was very helpful And answered all our questions regarding our furniture purchase.
Fantastic sales person. So helpful and so excited for us! It felt personal.
Had a great experience. Salesmen weren't pushy, but were there when we needed them!
Very knowledgeable people!
Good
I don’t care to write reviews because I feel that everyone has their days but this one I had to write about. This is a long review. I gave the store a one star only because of Carlos. And because I haven’t gotten my items yet. Hearing the reviews I’m thinking I might cancel before my furniture arrives. Not sure if I want to take the chances of being wrongly mistreated. Be careful going to the Ashley store in Vernon Hills. I was wrongly mistreated. I was trying to take catch their Bogo deal before it ended. The day the deal was suppose to be over I had errands. I checked their hours, online..said they were open til midnight, umm ok we know that’s not trues. So I made sure I got there before 9pm. Arrived at the store at 8:30pm, stores hours posted were closing at 9pm. But the doors were locked. Locked 1/2hr before closing. The employee in the store, was closing a sale. The customer he was with showed him that we were at the door. He saw myself at the door, as I held up the flyer for bogo asking to come in to make a purchase. He looked up, shook his head in dismay and continued on helping his customer. Did he open the door … nope. Did he at least say I’m sorry come back tomorrow I closed early… nope. Did he give some kind of respect that people should get if closing a store early … NOPE! Just plane disrespect. I stayed til he finished his sale.. was hoping he would acknowledge or something. NOPE!! he kept his head down as if I didn’t exist. Such disrespect especially since I wanted to purchase a few items. You might think… what nationality are you. That doesn’t matter. Treat customers with respect!! I came back the next day… complained and found out the employee who treated me with such disrespect was the store manager. THE STORE MANAGER who goes by the name Taj. I was second guessing giving Ashley my money. Why would I want to give my hard earned money to a company who disrespects you and acts as if you don’t exist. But a pleasant manager of the company named Carlos helped me out. He was very helpful. Heard and listened to my concerns. He wanted to make sure I would be happy with my purchase if I decided to purchase from them. Because I told them I am second guessing giving Ashley my money. I did end up purchasing a few pieces. Taj does not deserve to be the store manager. My money is just as good as the money that he was closing. Just as good or even better. Without him knowing he treated me with disrespect. Even if you were treated with respect by Taj, knowing that he has the capability to treat others with such disrespect he should not get commission off of you, or have anyone else service. Thank Carlos for all your help. Carlos is the guy to ask for. He was very helpful in so many ways. Taj, you are a sad excuse of a store manager. I don’t know how you got to that level with showing such lack of experience, disrespect and rudeness. Sorry Ashley Furniture but you need to pick better Store Managers. Would I recommend the store to any one… I will have to see how my furniture is once delivered and only if I know for sure Carlos is still working. I would definitely purchase from Carlos. I sure hope this review helps any thinking of purchasing from Ashley Furniture in Vernon Hills
Our first time at Ashley - Tamy was lovely to interact with and was patient, and responsive to any of our needs.
I don't care to write reviews because I feel that everyone has their days but this one I had to write about. This is a long review Be careful going to the Ashley store in Vernon Hills. I was wrongly mistreated. I was trying to take catch their Bogo deal before it ended. The day the deal was suppose to be over I had errands. I checked their hours, online..said they were open til midnight, umm ok we know that's not trues. So I made sure I got there before 9pm. Arrived at the store at 8:30pm, stores hours posted were closing at 9pm. But the doors were locked. Locked 1/2hr before closing. The employee in the store, was closing a sale. The customer he was with showed him that we were at the door. He saw myself at the door, as I held up the flyer for bogo asking to come in to make a purchase. He looked up, shook his head in dismay and continued on helping his customer. Did he open the door ... nope. Did he at least say I'm sorry come back tomorrow I closed early... nope. Did he give some kind of respect that people should get if closing a store early ... NOPE! Just plane disrespect. I stayed til he finished his sale.. was hoping he would acknowledge or something. NOPE!! he kept his head down as if I didn't exist. Such disrespect especially since I wanted to purchase a few items. You might think... what nationality are you. That doesn't matter. Treat customers with respect!! I came back the next day... complained and found out the employee who treated me with such disrespect was the store manager. THE STORE MANAGER who goes by the name Taj. I was second guessing giving Ashley my money. Why would I want to give my hard earned money to a company who disrespects you and acts as if you don't exist. But a pleasant manager of the company named Carlos helped me out. He was very helpful. Heard and listened to my concerns. He wanted to make sure I would be happy with my purchase if I decided to purchase from them. Because I told them I am second guessing giving Ashley my money. I did end up purchasing a few pieces. Taj does not deserve to be the store manager. My money is just as good as the money that he was closing. Just as good or even better. Without him knowing he treated me with disrespect. Even if you were treated with respect by Taj, knowing that he has the capability to treat others with such disrespect he should not get commission off of you, or have anyone else service. Thank Carlos for all your help. Carlos is the guy to ask for. He was very helpful in so many ways. Taj, you are a sad excuse of a store manager. I don't know how you got to that level with showing such lack of experience, disrespect and rudeness. Sorry Ashley Furniture but you need to pick better storeManagers. Would I recommend the store to any one... I will have to see how my furniture is and only if I know for sure Carlos is still working. I would definitely purchase from Carlos. I sure hope this review helps any thinking of purchasing from Ashley Furniture.
Tamara greeted us shortly after we arrived at the Vernon Hill store and began looking around for a replacement sofa. Her approach was gentle, warm, and inviting. She gave some information relating to what we were there for and left us to continue looking. Once we were deciding one 2 or 3 pieces she gave more descriptive information, enough that we were able to make an informed purchase
Id give it ZERO stars if I could. Do not buy a mattress from this store. The mattress we bought was a defected mattress. My father has Parkinson’s, and they won’t do anything to replace it until you jump through hurdles. From the beginning we had issues since purchase. Returning anything is a hassle .We have spent thousands with this store, and they take your money and don’t treat you right once they get your money. All we want is the $2500 mattress we bought replaced so my father with Parkinson’s can sleep better. The mattress sinks in. It’s defected and it’s literally a run around to try to get anything done. My parents are elderly and live 10 minutes away, and they won’t send anyone out to make sure the quality of mattress they told us was the one we got. No firm mattress should sink once you lay in it. If you have back issues or need proper sleep, Do not trust this store. My father has Parkinson’s, and now because of their “yarn test” procedure they won’t rectify this issue. This is so sad. They pride in comfort and quality, but once they take your money, good luck getting anything done. An automated system texts you with directions, and it’s a hassle to do anything . No one person will speak to us. GOOD LUCK
I got a great deal on an incredible couch ..exactly what I was looking for. Easy financing and quick delivery. Highly recommend
Bob and zena (manager) were both great. Helpful and thorough. It was my first stop on a trip with 3 stops planned. I found and purchased exactly what I needed and looked no.more Thanks
Great service from Carlos! We told him what we were looking for and he provided great options!! Highly knowledgeable of products. Would recommend him if you shop Ashley in Vernon Hills.
The salesman was very professional, nice and helpful with choosing the proper product. He explained everything thoroughly, which is very important! I recommend Ashley!
Great selection great price. Ask for Tammy!
If I could give it negative stars I would. I will never purchase anything from Ashley ever again. The people in the store are wonderful but customer service is a scam. My furniture was delivered damaged I was told to contact customer service. After I was put on hold or hung up on 3 times I finally reached someone who said they filled out a "ticket" for me and someone would contact me in 2-3 days. It's been 8 days and over 10 phone calls to customer services and I still can not reach anyone about my issue. I spent $4000 on furniture just for it to arrive damaged, and then I call customer service and I'm promised I'm going to be transferred to a supervisor or an associate that can assist me and they just put the call on hold and eventually hang up if you don't hang up first. They're scam artists, DO NOT BUY ANYTHING FROM ASHLEY!!!
Poor poor poor! customer service ever received!! Right from the first moment we had the worst time with this store! 1. The person who was assisting us Joan Rodriguez who was probably the most rude sales person I have ever seen 2. Some of our order was "sold out" after we did make an order, and had no updates until we physically came to the store to enquire about those! This happened a month ago and still haven't got a refund for those! 3. The sales person put a queen ben which we asked for as just "Bed" so they sent us a King bed which was unfixed and sitting in out house for a week, we had to go to the store again like 3-4 times for them to come and take that and send us the right one, we had to go again to ask them to send it! 4. The book case was rescheduled like 4 times and came to us a month after instead of the promised 1 week! In total we visited the store like 10 times and still very unsatisfied , extremely poor customer service and the Sales person Joan Rodriguez had a big attitude right from the first second, he acted like he hated to talk and was just rudely answering whatever we asked for! Moreover just give us the refund we are done with you guys! The refund is for the items that wasn’t delivered to us!
Don't buy furniture there!!!!! Customer servise is horrible. We came there to get a new sofa for a living room. Carlos helped us with that. I was looking for modular sofa. He assured us that sofa we chose has metal brakets to hold pieces together. When we got our sofa it didn't have any brakets and plus all corners were dirty( sofa is white). Pillows and sides also dirty. Delivery people told us to call customer service and we have 72 hours to make a claim. We called store, manager Taj, didn't resolve any issues. He is apathetic. I don't know how they hire such incompetent people. Very disappointed!
Robert got me exactly what I wanted! I went in for a sleeper sofa, saying I had one picked out from off line but still wanted to see what they had on the floor. He coincidentally took me to the one I had picked out which looked better in person. He got me a great deal on it and I’m actually having it delivered this weekend! Didn’t pester me to buy anything extra just a really good sells-man and person! I was also in and out within about 45 mins. Thank you Robert!
The place looked nice and Carlos was kind and attentive with our requests.
Completely unprofessional staff. I bought a sectional couch, at first I didn't really want it because it would go apart. But Carlos assured me that it won't because it has special hinges. Also, he promised me that I would get it within a week, than 3 weeks, so I finally got it in a month. Every time I called him, he would promise to called me back, but never did. To my surprise, it doesn't have the hinges and it is all dirty. When I called Carlos he would ask his manager something all the time, so I asked to talk to the manager. The manager Taj called me back and told me that it is modular and that's why it doesn't have the hinges. On the phone he was apathetic, and wouldn't want to help me or offer any solution.
Purchased a bedroom set today July 9th Vernon Hills location. I am sending Carlos a special thank you for his professional suppor,t service, and assistance. He was extremely helpful and knowledgeable. He is truly an absolute asset to Ashley Furniture. Thanks again, Carlos. My rating would be 10stars for a wonderful experience. Clarice Raspante-Moehle.
Online price is cheaper than store price. Guy made a big deal about how he was coming down in price for a Vet. What a joke.
Very satisfied with our experience here. Went there looking for a queen mattress. Bought that and also a sofa.
Juan was very helpful and friendly. He was very patient with all my questions.
experience at Ashley was very good. salesman explained and was very helpful for picking our sofa
Thank you Carlos for your help ! You made everything so easy!! Thank you again! Great store!
Carlos was very helpful and knowledgeable regarding my purchase. I would recommend this location to anyone looking for furniture.
Great sales experience. Just a bit of a mix up on warranty cost.
Great place to shop for the home needs. Malone was so helpful and gave more information on what we were looking for. Very good customer friendly place.
Salesman Carlos went above and beyond. He was very helpful and courteous.
Good customer service. Experience was very very good. Thank you very much
Service was great, the guy was accommodating to our needs and it went rather fast and easy, in and out.
This place has a good collection of quality furniture. Adam and Taj were very helpful and customer service was excellent. We made a sizable purchase.
At first it was a very pleasant experience with Tammy and the managers in the store, but it has since turned into a nightmare to deal with delivery and canceling items we no longer need. Our delivery made it last week but it was partial delivery only 3 of the 4 sectional pieces were delivered and desk was missing. We were told by the delivery guys to call in for status on those items. We did and only to be told their entire systems are down and they cannot access our order and were told only chance is to go back to the store physically and MAYBE they might have access. We did that and only 1 tablet in their store was actually working so we waited while they assisted another upset customer then were told we'd get a call from the corporate office on Tuesday and since then they still have not cancelled our item we don't want and still have not been able to schedule the missing items delivery. Unreal its been going on for 2 weeks... how can an entire point of sale system be down for so long... something ain't right with this organization. Wish I could find some help.
Called the store and rang 10 times with no one answering. Lost my business to another furniture store.
Adam S helped me throughly throughout my search for a couch. His accommodations and hospitality were top tier and I would highly recommend this retailer to all future customers.
The salesman was very helpful with helping us decide what to buy.
Arrived at the store at 6:25pm. No lights on no services reps inside. The doors and website state they are open till 9pm. I called and no answer from anyone on their customer support side. When I went to chat with the agent via their chat feature online. They could not give me a straight answer. The spirit airlines of furniture stores. Wasting their customers time.
Ordered and then told merchandise not available in warehouse and must order on line. Never found merchandise on line
Effective, professional, courteous
Very helpful and choosing the furniture that was right for us. Very easy transitional conversation regarding billing.
Bought two chairs today in Vernon Hills, walked in nobody hassled me I was able to view everything without pushy sales people when I found what I wanted I talked to Tamara and she took my order and everything went very very well I say thumbs up! Ashley furniture has a unique niche not too cheap but not too expensive.
Sales team stayed with us till past closing time...that's a big wow ..
Mr. Malone was fantastic, courteous and kind. As a manager, he is well knowledgeable on the products and he went out of his way to make us feel comfortable with this purchase.
Very nice. Kenneth was extremely helpful and showed me different options for what I was looking for.
Great Experience
I had a nice experience at the Vernon Hills Store, but the delivery team and customer service for Ashley Furniture are less than satisfactory. Setting up the delivery was great. When my items were delivered, I noticed the tables were too big and I asked him to take it back the same day. However, the delivery driver told me that it was complicated to return the items today and he would have to make special phone calls that wouldn’t guarantee delivery that day, and the best and appropriate course of action is to hold onto it for <72 hours, call Ashley Furniture, and they will come back and pick it up. I asked him again before he left if he could take it back with him, but he repeated the same thing. A few hours after the delivery I called Customer Service as requested to set up a pick up time. But, the customer service agent, Simone, told me that once the items are delivered, they cannot take it back. I told her that I wanted them to take it when it was delivered, but the driver was the one who would not take it back. I wanted to talk to the supervisor about this, but he/she was busy and I was supposed to get a call back- I still haven’t gotten a call back. I have since called back multiple times to speak to someone about this and spoke to 4 people all saying that because I accepted the delivery and didn’t return it on the same day, then they cannot come back, and a supervisor has still not reached out. And the cherry on top- I was texting with the ChatBox person, who told me that I signed a waiver at the time of delivery showing I understood the delivery policy. But, I was never given any paperwork to sign when my furniture was delivered- this is completely fraudulent and it’s likely the delivery driver forged my signature. This is not acceptable and I hate to even resort to a Google review to be heard by someone at the company, but I am not in the wrong on this because I was following orders from a representative of your company who refused to take my items on the delivery date. I just want someone to take back the tables as I had requested at the time of delivery.
Thank you Carlos for helping me with my purchase!
Juan R. was so patient with us and was so helpful. We got what we wanted and so satisfied with the deal. So happy! Thank you Juan!
A+++ sale rep are very helpful
Our sales person Carlos was excellent, very informative and he new products so well, it was very pleasurable shopping at Ashley‘s
Delivered to the wrong address and don’t even answer calls to get it fixed and the workaround is delivering to the right address over 10 days later. Place is a joke
Carlos was extremely knowledgeable, very helpful and not pushy at all. I appreciate all three of those characteristics when shopping for anything.
Update… 7/10/23 So POS system was down and ASHLEY failed , once you are out of the sales persons sight they no longer care about that sale . I called several times and was not able to get anyone … when I finally spoke to Robert he was crass and uninterested because I wanted to cancel my order , it took me two weeks to cancel the order in order to free up the money on the cc . The cvs folks say they request the cancellation it’s up to the store to cancel when they finally canceled the order I found out that the wrong color was ordered initially anyway. Wow Wow , had a great experience at Ashley in Vernon Hills. In search of a new sofa sectional Had not planned to purchase but the service was so good, we decided to order so we’d have out choices in time for the move . They honored the tax in the state where delivery is taking place . Robert was an awesome conversation and had answers -all of our questions . Couldn’t be more pleased .
Unfortunately we had a huge communication issues with the sales rep. Either she was new or maybe language barrier. Giving at least 3 stars for her effort and patience
Great sales associates, very helpful and made the process easy!
The salesmen mislead me with the price of the reclining sectional that I ordered thinking that I save going to the store.
We’re in the process of decorating from furnishing to wall art even knickknacks. We were looking for quality, new elegant and comfortable furnishing. Our sales woman was exquisite knowledgeable with great patience. We will recommend Ashley.
Carlos was great!
Hey I just wanna say that Carlos from Vernon Hills was amazing, he helped us pick out everything, explained everything well to us and was very caring. 5 star service! Shoutout to Carlos!
Love the furniture and the prices. Juan was so nice and so helpful.
Ms.Ming was very patient with me And my wife. She took her time Explain every detail of our purchase And especially the paperwork. She was very convincing and very Knowledgeable of the furniture that We got. Me and my wife use to be customers of Harlem Furniture, But from now on we are going to customers of Ashley Furniture. Please share the good job!!!that Ms Ming did for my family. Stephan B Harris
The sales representative Ms.Ming was incredibly nice polite and explained everything in detail.She is a great asset to your company. She took time out of her work schedule to accommodate my schedule and waited for me to see the furniture I was purchasing.I definitely will be back.Thank you ma'am for such excellent service.
Very helpful sales staff and amazing pricing. Glad we stopped by. A very successful shopping day.
My salesperson Carlos was very knowledgeable, accommodating, and a pleasure to do business with.
Our salesman Kenneth was fantastic So was general manager Highly recommend Ken.. Goes above to make your time well spent Thanks Ken!!
Tammy was very helpful and a pleasure to work with.
There were many quality selections to choose from. The showroom was neat, clean, and organized. Juan did an incredible job providing product information. Store policies. Delivery arrangements. All with a friendly and professional demeanor. His knowledge and attention to detail made it easy to make this high ticket purchase. Can’t wait to have our new living room set delivered! Ask for Juan next time you visit the Vernon Hills, IL location of Ashley’s Furniture. You won’t be disappointed!!! Sonia A Happy and Satisfied Customer
There were many quality selections to choose from. The showroom was neat, clean, and organized. Juan did an incredible job providing product information. Store policies. Delivery arrangements. All with a friendly and professional demeanor. His knowledge and attention to detail made it easy to make this high ticket purchase. Can't wait to have our new living room set delivered!Ask for Juan next time you visit the Vernon Hills, IL location of Ashley's Furniture. You won't be disappointed!!!Sonia AHappy and Satisfied Customer
The personal experience that Xena gave me and my husband, she was very thoughtful and very helpful .
Carlos helped us find a sectional, TV table and coffee table. He was super nice, easy to work with and knew his stuff. Ashley has a great selection at reasonable prices.
What a great experience! We had to pleasure of meeting Carlos, one of the salesman. He answered all of our questions, concerns, anything we needed or were worried about. He was informative, helpful, and knew how to make us feel more comfortable. I would recommend asking for him as he will not disappoint! Thank you Carlos!
My floor was scratched after I told them to be careful with the floor
Carlos was great. Wonderful experience!
Carlos did great with helping us find a mattress perfect for us! We only planned on seeing our options but ended up walking away with a paid mattress! Carlos was kind and informative!
no pushy sales people. knowledgeable. friendly.
We were very pleased with all of the assistance of our salesman, Tom. He did his best to help us find furniture that we felt would best fit our needs. Tom never rushed us, rather, he treated us like we expect he would have treated his own family members. We were very satisfied with our purchase and the reasonable delivery date.
Horrible delivery experience, damaged furniture upon arrival, part on back order and they don’t accept refunds. Finally got a replacement sent out after 2.5 months! Will never shop here again. There is a literally a Facebook group about how horrible their customer service is. Now I know!
Buyer Beware: This location does not allow you to return even if you find damage immediately!!! We moved from Europe to Illinois. I needed furniture. We went to Ashley’s and they said it would be two weeks on Jan 21st. I just received my tv stand on 14th of March. The delivery was damaged I reported it immediately but they gave me the run around. I went to the store by this time, I was done! They do not allow you to do returns at the Vernon Hills store! They are scheduled to fix my furniture April 18th I will not be shopping there again! I did on the other hand have a great experience at Bobs!
Need someone who speaks English
A fantastic store. So many great choices to see. Salesperson,Tammy could not have been more patient and friendly. It took a while to find the perfect pieces.Someone told me to shop atBob’s. My home is dear to my heart and I can’t put junk furniture into it! I have become handicapped and must have furniture that is suitable for my needs. Can’t wait to get my sofa sleeper and matching chair! Bravo to Ashley Furniture! Spent much more money than I budgeted for, but I know “You get what you pay for!!” Charlene
My experience with Carlos was very good found what I needed at a decent price.
Worked with Gregory and he was great. He was very knowledgeable and helped us in making the right choice of furniture.
We had a pleasant experience visiting the store. Carlos provided great customer service.
The sales lady Ming was the best in Vernon Hills, I went to the Ashley in Kenosha and they were bad no people skills at all they act kind of snobby But Ming what’s the best?
ASK FOR CARLOS! He was quick, efficient, knowledgeable and kind. The type of salesperson who isn't pushy and answers the questions with confidence. We'll be back! Thank you!
ASK FOR CARLOS! He was quick, efficient, knowledgeable and kind. The type of salesperson who isn't pushy and answers the questions with confidence. We'll be back! Thank you!
Initial salesman was good but as we were paying a sales woman was rude almost prejudice to us. I mentioned my displeasure to salesman. I should have canceled my order. I will never shop at your store again ! Will share same with friends.
ASK FOR CARLOS! He was quick, efficient, knowledgeable and kind. The type of salesperson who isn't pushy and answers the questions with confidence.We'll be back! Thank you!
Love this place😁 amazing furniture and amazing employee's! Everyone is so nice, people friendly and very helpful. 10/10 for me!
I am on a third delivery for my purchase due to the first two deliveries having damages. On the second delivery one of the delivery guys expressed being aggravated with his work. Very uncomfortable situation. Was told new shipment would be here today. Then I get a phone call to set up for next week delivery. After the first delivery that was damaged I called customer service at the store I purchased from and was basically told I was in possession of the product so it is my problem now. So now I have to wait until next week to see what takes place. I have made purchases in the past from this company and have always been very satisfied but this has been a very dissatisfied experience this time. Well here I am still having issues trying to get a fourth replacement. Was told I should have refused delivery which is exactly what I did and was told no that it stays here until new one is brought. Why isnt the product checked before they deliver it. They brought the same chairs back the third time. I know that because they still had the furniture pads on the bottom of chair legs that I had put there. They call and tell me delivery between 7 - 10 and then a short while later they text to confirm its 10 -1. Tech comes out says table can't be fixed and that he will place order for new one. I didn't hear anything for 4 days so I call them and they ask me if I am satisfied with repair. Now I am the one having to take pictures and send to them because they don't have order for replacement just a repair and they will see if there is anything they can do. The service was great while making the purchase now it is ridiculous and rude. Was sent a message that Ashley wants their customers happy and satisfied . Well then prove it.
I will no longer buy any more furniture from this place. the sales person recommended a delivery company because we had bought the furniture on display they gave me a window from 4 to 8. After several hours of waiting I texted and then received a call 20 minutes later from Jorge stating that they were running late. It is now 9:20 pm on a Monday night and I have not received my furniture. UPDATE: They showed up at 10pm and didn’t leave until 10:30pm… Never Again!!
Had an overall good experience in the store…Sushma attended us very well. And the store has good collection. More colors could be added to accent chairs
I wish I could give zero stars. Let’s start off with the fact that they do not answer their phones, and when you finally get someone on the phone, they can’t help and you have to wait for a “call back,” which never happens. Next, I was encouraged to buy the extended 5 year warranty for my sectional because “you can basically get a whole new couch if you request it before the five years is up.” GREAT! Sign me up! Well, it’s been 8 months since our couch was delivered and it looks like TRASH. It is incredibly uncomfortable to sit in, and the fabric is falling apart. I reach out to Ashley and the response I get is “You are too close to the warranty date for us to do anything about it.” Hm… I am 4 months away from my 1 year manufacturing warranty and 4 years and 4 months away from the extended warranty I purchased… So why can’t my couch be damaged out? This store is awful with horrific customer service and horrific products to match. I highly recommend staying as FAR away from this place as you can. Here are photos of my couch after using it for 8 months… Enjoy, because we definitely can’t!
We worked with Carlos Malone when buying our new sofa. It was a fantastic experience. He gave us a great price with no pressure and was able to have our order shipped within 2 weeks. I highly recommend! Thanks Carlos! Great customer service.
attentive service, not overbearing. nice selections
The staff and management team at this location are super informative. They really went above and beyond to help us find the perfect sofa set for our living room. Will be going back for future purchases
Tammy the sales rep was very helpful
Praise the Lord, Jesus, we enjoyed the store. Lucas gave us a very good price, thank you. Father, in the name of Jesus, I give them life, amen.
Never making the mistake of purchasing anything with them again. Ordered a couch and we told and showed our salesperson, who I believe was Carlos Morales, that we wanted the chaise to be on the right arm of the couch, not left arm. If he were confused, I’d appreciate him telling us and confirming which side it should be on. However he didn’t and I found that out when our couch got delivered. Been trying to get an exchange, but trying to have customer service call you back is a hassle. 72 hours has passed and no one has called back. Called today only to receive a ticket number. Maybe someone will call on Monday 😒 At this point, I’ll just make do with the mistake since many are saying the delivery after exchanges or returns has given them a headache. Save yourself the trouble and take your business elsewhere.
Juan was extremely helpful. Very pleasant experience.
Great customer service.
Very nice professional service
Wonderful customer service!!!
Sales rep and Andrew the sales manager were very helpful.
I probably would have let this go, but my Ashley saga continued today so I feel compelled to write. I needed a full sized bed/mattress to complete my guest bedroom. After some online sleuthing, I decided to visit the nearest Ashley Furniture in Algonquin on 11/26/2022. Nicely appointed store with a chilly sales staff (4 walked past me as I browsed the beds, before I corralled a very nice lady named Helen). She assisted me with my choices ($1100.00 total) and set up my financing smartly and efficiently. So far so good, and I knew my delivery might take a few weeks.Cut to 12/08/22. I receive an automated notice that my merchandise was in and to call and set up delivery. I did, setting up Saturday 12/24/2022 as my delivery date as I work all week and live alone. On 12/13/2022, I receive another automated message telling me to call and set up delivery. What? Deja Vu? I call back and find out that there is no record of my delivery request in their system. By now I'm pissed, but I set up the next Saturday 12/31/2022 for delivery. On 12/30/2022 I receive another message (from an actual human) that my delivery will not happen as the bed rails are not in. Were they in on 12/8 and 12/13? No clue.At this point, I'm done. I reach another Customer Service human and cancel my order 12/30/22. A month wasted, no bed, No delivery in sight. Done done done.Today (1/7/2022) I receive yet another Autobotic message telling me that my bed was still not in and thanking me for my patience. What in the AF? I reply that I had cancelled the order and am answered by a human monitor that I will have to OPT OUT so emails and texts will cease ...why wouldn't they cease when the order was cancelled?So now I don't really want to OPT OUT...I'm just starting to have fun. We'll see where this takes me. By reading the YELP page for this store I'm betting that I'll get an automated response explaining that they actually give a shit but offering no clear solutions. All in all a nice store with with a nice selection...everything beyond that was mediocre to miserable. Buyer beware.
we were having a hard time finding what we were looking for & Lori was so knowledgeable & found us exactly what we needed
Juan was great!!! He gave us a great deal and told us about all the promotions they had at the time!!!
Nice & helpful
Our sales associate Carlos was friendly, knowledgeable, and very personable. We had a great experience in the store while selecting our sectional sofa.
I absolutely loved Lori, our sales person but I don’t think she was able to get me the best price possible. I had a 20% off coupon and I basically had to get the protection plan to get the 20% off but that’s not what the coupon said. Then at the end of the sale after all went through, I was told that if we didn’t use the protection plan, i could get it back but in only in the form of a store credit, not a credit back to me. Misleading information!!
Store manager (Zena) assisted me with my order. She was very friendly, and easy to work with. Excellent customer experience.
Came with my friends once. It's a nice experience in the store. The sales associate will work with you the entire visit with your purchase. However some reviewers said the after sale experience was bad. We have to wait to see what happens.
Carlos is amazing! He was very patient answering all my questions and concerns. I will definitely shop there again!
If only there were zero stars... I bought two pieces of bedroom furniture from the Ashley Furniture store in Vernon Hills, IL (551 N Milwaukee Ave, Vernon Hills, IL 60061) on October 14, 2022 (it shipped from Ashley Homestore in Memphis, TN). Not long after, I received a "How did we do?" text. Once the furniture was delivered, the first time I opened one of the drawers on the chest (November 1, 2022), the sliding mechanism fell off both sides of one of the large drawers, and one came loose from the side of a small drawer. I immediately tried calling the Vernon Hills store where I bought it, and no one answered the phone. I called many times and at various times of the day. No one answers. Ever. I replied to the "How did we do?" text with photos of the broken furniture asking for a replacement. Of course, that's not their policy. They have to order parts, which usually arrive in 7-10 days (again, I was told on Nov 1st that I'd receive them in 7-10 days, and I still don't have them. Today is December 12th. Since then, I've been back and forth on text messages and phone calls with roughly a dozen Ashley customer support personnel who refuse to let me speak with a higher-up, even disconnecting me when pretending to transfer me. One of them told me (lied) that her system showed the parts were delivered to my home on December 2. Yesterday, someone gave me a bogus UPS tracking number to show that the parts had shipped. The UPS site says they could not locate the number. I called UPS, and they confirmed. It's not that the tracking number was entered in their system, and they're waiting to receive the shipment. It's that the number doesn't exist. It's obvious at this point that Ashley is simply lying to me, hoping I'll give up. I finally did speak to a presumably "higher-up" who told me I should go talk to the people at the store where I bought it to see if they could resolve the issue for me. I don't want to make a scene in the store, which is why I preferred to handle it by phone, but I may have to do that. This piece of junk furniture I paid $1,500 for has been sitting in my bedroom, unusable for nearly two months. Never again will I buy Ashley's sub-par products. I will tell everyone I know about the poorly-made products and the reprehensible service I received.
Friendly, efficient, comprehensive assistance
Very good and hopefully when we have it will enjoy using it and thankful to Tini for her assistance .
Long story and several trios back to the store , items will have to be pickup from warehouse not on site , which they'll make you pay extra no matter what , 2nd double and triple check orders no matter what the sales person tells you , just a horrible place to buy furniture. I thought it would be easy to purchase 2 sofas had the item number and ready to go simple , it has been a headache . They don't answer the main store number or emails. Beware of return policy ,there's none , you will have to keep the item no matter what or exchange but will have to jump trough hoops to get the exchange. Not worth it at all .
They have just about all the furniture you'd need for your home. Quality is low to mid. No sustainable eco furniture. Back end customer service is lacking.
Anyone wants to join suing Ashley? I saw so many people are experiencing the same problems and they are NOT resolving it. The worse thing is their customer service manger behaved passively aggressive and froze our delivery. Their sales people are great! BUT that was before you make the payment. We have been experiencing horrible absence of accountability between the store and the customer service. At this point we have to consult our lawyer and sue them.
Buying was easy in July, delivery was easy and earlier in the day than expected, but on December 3rd! Scheduling delivery, dealing with customer service and finding correct information were horrible. We were patient with delays on getting the sofa and chair, but once it came to scheduling delivery, we are extremely frustrated and will never buy from Ashley furniture again. when asked by friends and colleagues about furniture recommendations, we will steer them away from Ashley- it was just terrible!
Lori was an awesome asset to helping me pick out my new living room furniture. She moved table & lamps all over so I would be able to see what it was going to look like. How awesome to be treated so warmly and so very kindly. I am a loyal customer because of how she welcomed me and her efforts to get the best prices for me are so appreciated.
Sales staff was very considerate. Introduced themself and left us alone after pointing out where things were we were interested in. We met the manager upon entering and he was the most friendliest and professional person one could ask for, lol, and I must say.....the busiest. Everyone in the store wanted him constantly, I have no idea how that young man pulled it off but, grats to him on a job well done! He answered every question, stayed out of our way, as did the other sales staff, so polite in this store, all of them. Go here if you need furniture, everyone is very nice. Mark
The store manager was GREAT!! Friendly, knowledgeable, honest, NOT OVER SELLING! My husband and I went to only look at mattresses and a bed frame and because of Greg’s great personality we purchased a new queen mattress with a beautiful bed frame. We highly recommend Ashley Furniture in Vernon Hills and deal with Gregory!!
Gregory was amazing.
It was an amazing experience the sales professional Lori Blackburn and especially Aaron Dolin made our trip memorable I would be definitely going back there and would recommend to visit this store you will remarkable customer service. They will make sure you leave with great service. Thank you for giving amazing memories.
Tammy was very nice and professional took her time and showed us around we r very satisfied thank you for a great service
Great experience but took a while for a team member to greet us and ask how they could assist.
This is a terrible place to buy furniture. It’s overpriced and delivery is a nightmare. I ordered a table that was delivered and was damaged, a whole metal railing was ripped off the bottom with no screws. There’s no way the delivery guys did not see this when putting the table together amongst other things wrong with the table. They sent a repair tech out to fix the table and he couldn’t and said this table needs to be replaced. They came back another day to exchange the table and they brought the wrong table. In their delivery truck I saw my exact table that looks like it was delivered to a previous customer and makes me think they delivered my table to the wrong house. Now I’m waiting 2-4 weeks for the correct table so I can take a fourth day off of work to be here for the delivery. On top of that nobody called me back to check on status when they told me they would within 48 hours. I asked what do they do for customers in this situation to make things right like a partial refund on the delivery because of how poor it was. Their response was that they aren’t charging me a second delivery fee to make things right. Now why would I ever be charged an additional over priced almost $300 delivery fee for Ashley’s mistakes? I’ve furnished my whole house from different furniture companies that charge 3x less than what Ashley’s charges for delivery.
Carlos Malone was our rock star salesman! The store was wonderfully organized, great selection, He helped us to find just the right bedroom furniture. He was very knowledgeable, patient & respectful. Kudos!
Just don't go here. Better off ordering something online or on amazon. Don't waist your time here. PS check their reviews on BBB for an accurate rating.
Very competent sales person and helped making our decisions quickly
Had a very pleasant experience with a salesman named Gregory. We were in and out within 20 minutes and I've got a beautiful new dining table on the way. Will definitely be shopping here again.
If I could give a zero for the service I definitely would!!!! Poor customer service !!! Got a sleeper sofa with a factory defect, waited for another one over 6 weeks and it came with the same defect. How that is possible??! When called to customer service they said it’s non refundable policy. If you want to waste your money and time go to Ashley Homestore. The worst customer treating I’ve ever had a deal yet!!
Personable sales people, accommodating, not pushy, good selection at reasonable prices
Carlos was very helpful and didn’t push us into buying anything we didn’t really want. He showed us a few sets that we liked but ultimately respected our decisions. Would recommend Ashley to friend and family.
Our sales person, Dmytro, was excellent and professional. Great showroom with a lot of options. Happy with our experience.
Great experience! Joshua Mendoza was super helpful!
High pressure sales. They have nice furniture but the prices for basically the same furniture as Bob's is double the price. If you want the status of owning expensive furniture, this is the place to go.
Excellent customer experience. Gregory made the process easy and with no pressure, no up selling. He got me what I needed and I was on my way. I'll definitely be hitting Gregory up for the remainder of my furniture purchases.
The purchasing process was smooth, what has been terrible is the delivery process. We were told by a certain date, and the date just keeps being pushed back. Really frustrating!
Went into the show room in Vernon Hills about 2 weeks ago and purchased A TEMPUR-ProAdapt™ King Mattress. Plus extras. Over $5000 total. Told the salesman and manager that I did not want to wait a month for a mattress but they guaranteed me I would have it in 10 days. On the 10th day of the day it was supposed to be delivered I got an email, not a phone call, saying it would be an additional 4 to 8 weeks until I received my mattress. I could never get a hold of anyone at the store, let alone the salesman who lied to me and the manager who guaranteed it was in stock. Last Friday I finally got a hold of someone on the cooperate customer service line and they advised my order had been canceled per my request. They said I would receive my refund within three business days. I have yet to get my refund. I have yet to get an email confirmation the order is been canceled. And I even got another email stating it would be 2 to 4 weeks until I get my order, that I had just been told was canceled. And I have never seen such terrible customer service, shady salesman, nonexistent customer support, and overall the single worst buying experience I have ever had. I have been calling for over a week and have yet to hear from anyone. Do yourself a favor and go somewhere else. 11/8/2022 Follow up. Finally got them to cancel the order and give me my refund. Bought 2 pillows, protector, and sheets high end for about $900. I have not opened them and since I did not purchase the bed because of their mistake I wanted to return them. I was never told they were not returnable and can't get anyone to answer the phone at the Vernon Hills Store. Spoke with Carlos "My Salesman" 2 weeks ago, and he advised that the manager would call me back. To no surprise I never heard back from anyone. I was never told they could not be returned and the manager who sold them to me is no longer working there. The manager was the one that lied to me. Carlos did not talk much. Just did the paperwork. I also should note that I asked for a receipt and they advised that they only email them. I did get it but was never told at the time of sale that the items could not be returned. Go Figure!! Worst customer service I have ever experienced in 53 years. Do not go there! Buyer beware!
Overpromises and under delivers. Don’t believe what the store guys say, all they care is their end of month sales and not what benefits the customer. Stay away from Ashley if you want to be sane. We had to file a consumer complaint to have our furniture replaced. Ashley kept sending us broken/ damaged furniture 5 times, wondering what quality checks does a big company like Ashley do ?The store rep sold us the warranty for our furniture for 5 years at an additional cost of $799Don’t buy the warranty it is useless, they don’t cover anything. When we reached out to the warranty dept they said they won’t cover. Had to call the store a zillion times and finally found one lady in that store who was kind enough to help us is Zena, who is a manager who was nice enough to address all our issues. She even reached out to warranty dept herself to give us in writing that all damaged good would be replaced under warranty but the warranty dept refused. Then we had to ask her to imitate refund. Will never recommend Ashley to anyone I know and if you like your sanity, please don’t invest in those horrible furnitures.
I had help from a few people in showroom. All were fantastic. Didn’t try to sell me on a living room set I wasn’t interested in . Spent a lot of time helping me choose what would or wouldn’t work in the house
The entire experience at the store was great. What isn’t great, is the communication after making the sale. I have spent countless hours trying to communicate with their customer service, trying to figure out when my back order furniture will arrive. Then dealing with partial deliveries and at one point 3/4 pieces arrived then the deli every guys forgot a section at the warehouse. I have had to take multiple days off of work. On top of that customer service will tell you to call the store, then the managers there will tell you they will call you back the next day; then they never do. Spent thousands of dollars and the process is just very difficult. We finally received everything. But also had to exchange and wait for damaged furniture to be replaced. Very big headache. Other than that i did receive my furniture and I am very happy with it.
Juan was amazing! It was a very efficient and smooth process. Great experience! Great service!
Once again, I came back and had the same experience. Great prices and incredible service. What more could you want from a business? Juan Rodrigues not only helped me find the best deals to fit my budget, but he also gave me some of the best overall services I’ve had in a long time. Someone should give him a raise!
My fiance and I had wonderful customer service from Carlos when purchasing our new bed, mattress, and adjustable base yesterday. We will be sure to be back for more big priced items in the future as we always have great experiences when shopping at Ashley's Furniture!!!
Carlos Malone was informative and very kind. My Purchase was effortless and an all around pleasant experience. I would highly recommend shopping at Ashley Homestore.
The store sales guy was wonderful and really managed to keep us there until we make the right decision. We're happy with what we found. When we spoke to the store manager at the end, he was a bit condescending, especially to our sales person which left us with a bitter feeling. Hence 4 star and not 5.
Outstanding. We wanted a recliner, Tim Robinson, manager, Vernon Hills store, reviewed the Ashley website, showed us the in-store available selection, looked up prior furniture that we had purchased from Ashley would complement the new chair, give us the best price available, and we purchased a new recliner with a warranty. We look forward to many years of comfort with our new chair. Howard y Mary
Great service and very competitive.
I had a great experience ... No high pressure sales tactics. Tim was a geat guy who I had a lot in common with. Having said all that ... I have not taken reciept of my order yet so this is mostly a review of the courtious salesman Tim.
If you need your furniture soon then I do not recommend buying from them! It's been a little more than a month and I still haven't received my bed, mattress and couch, I've been literally sleeping on the floor all this past month, when I purchased I asked how long would it take to deliver and the sales guy told me about 2 weeks so we thought ok that's not bad we can sleep on the floor for 2 weeks but then they keep moving my delivery date and I haven't heard anything from them so far so I have no idea when I'm supposed to get my stuff, I'm really disappointed and I'm even thinking on canceling my order noe
Tammy was most helpful when I purchased my new bed. Answered all questions & concerns, which made everything move so smoothly in the purchase.
Carlos did a great job helping me select the right mattress.Made it really easy for me.
I was happy to see Tammy when I walked in. I worked with her from 2015 - 2020 at Ashley Vernon Hill. I know the products Ashley sells. I needed a mattress. I told here what I was looking for in a Temper. We checked out 4 and I made my chose but delivery was not until Oct 2nd or 3rd. I would of liked it to diner than 10 days. Tammy will keep me up dated.
Purchased a casual chair for our den. It arrived 8 weeks later and was actually a returned item from another customer. The chair legs were missing, the parts bag with screws was open and some may have been missing as well. No idea if the chair was defective or not. Called Ashley within 8 minute of the delivery and the driver could NOT return to pick up this item. Then called customer service but they couldn't assist me until 24 hours had passed. Went to the store the following day and the assistant manage said that the manager would have to handle my problem. Two days have passed and the manager has yet to call me. My calls to the store do no where and are not answered. Ashley Furniture is a joke. I'll attempt to go back to the store in the next few days.
Xeenah and Greg were AMAZING!! They were so patient with me as a customer and made sure I made the best decision for my financial situation. Thank you a million times over!!
The employees in store are very helpful and give good honest feedback to questions which is very refreshing. The delivery was a little earlier than expected but I did get a notification so I was prepared. The delivery crew was friendly and set everything up quickly. Very happy with the experience start to finish
Tammy did a great job and was very patient as we made our decision. Happy with our purchase can’t wait until they are delivered.
Great store and selection! We were looking to purchase a bedroom set but the price was higher than in another store. The store manager was able to help us find another set online that fit our budget better. We made the purchase along with a sofa sleeper. Very happy with service we received...
0 STARS typical salesmen “GREG” just wanted to get a sale in went in telling him we were looking for gray couches told him Multiple times and even showed him a picture of some gray couches that I wanted so he went ahead and placed a order we paid cash for them they didn’t have them in stock so we drove an hour and a half to romeoville to pick them up didn’t mind opening them until we got home bc why would I open them there I would have thought he had ordered the right ones turns out he gave ordered them in brown I give him a call and he says he doesn’t remember anything at all and that I never told him I wanted gray when I specifically made it clear I wanted them GRAY and now he wants me to drive back all the way back to romeoville to exchange them or pay an extra $200 for shipping that is HORRIBLE never go here they act like they care just to get a sale but when you have issues they don’t remember anything thanks GREG.
Your inability to deliver product changes my perspective about the quality of your service. Update: Still no word on delivery 3 weeks out. Really questioning why I chose Ashley.
We went to Ashley Furniture in Vernon Hills to look for a couch and had a great experience. Our salesman, Scott was extremely pleasant and helpful. We also had the pleasure of meeting Tim, the manager, who was also very nice. They had a great selection of couches and we found exactly what we wanted. Thanks Ashley Furniture.
Delivered on time, great service
They are unprofessional and don’t care about their customers to make sure they are satisfied. They are only there to push sales but not there to help with any issues. I don’t recommend this to anyone as they screwed us over big time to the point where we don’t have anything to sleep on or sit at least for two weeks if not more. I will be reporting this business as they don’t have any right to stay open as all they do is screw their customers and not even there to help with any issues. You wanna call them if an issue arise we’ll forget it because they don’t care and won’t do anything to Help !!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
You call about your recliner being broke. They say take a picture and send it to us. Where we can order the part. I told them the game was bent. Still want order the part. Plus at the time of the sale I purchased a 5 year warranty. They won’t honor
Excellent service from Carlos.
Item was delivered in perfect condition. The delivery guys installed, positioned love seat were instructed and cleaned up after themselves.
Had a great experience choosing a new mattress with Tim and Carlos. Very knowledgeable.
Friendly service and the staff was very informative
I received notification that the order will be delivered in a few days. That gave me time to get the old furniture out and clear the space for the new furniture. The tracking app let me know when the truck would be here, also the text messages from Ashley kept me informed. It was great!
I am very disappointed by the quality of the bed frame that was delivered after 6 months of wait time to arrive the 1st delivery. I reported the issue and they scheduled the replacement piece which also came with damages. Hence, I rejected the delivery and requested a cancellation with full refund. Customer care stated they will not cancel and they will send another replacement without any defects. However, the 3rd piece that came in also with damages. So I rejected again. I went to the store to talk to the sales and have my order cancelled since I have already wasted so much time waiting for a defect free item. The sales person could not cancel my order and again directed me back to talking to the customer care and they are again saying they cannot cancel and I will have to wait for another replacement item which is back ordered. So I am paying for the item that wasn't delivered to me properly. I feel I am being cheated from Ashley and wouldn't recommend to anyone.
It was very good experience,very kind and professional sales person Juan Rodrigues.Thank you
Wonderful experience shopping at Ashley’s! Great choices, helpful and very knowledgeable salesperson, great prices!
I was told that everything would be delivered a month ago. When I got the call to set up delivery they said everything would arrive. However, when the delivery got here there was only half the order. I called and they said that they don’t know why it wasn’t delivered because it shows that it was in the warehouse but they still can’t deliver it to me because they will only deliver to a customer once per day. This was the first time dealing with Ashley Furniture and it has been a nightmare. Would not recommend it to anyone.
Worse Experience and Customer Service Ever. From the beginning of the order being placed it was a big mess from NO communication, to "MANAGERS" not knowing where the order is or why it's not being delivered. Waited 6 months, just for delivery to arrive and damage our chest freezer when setting up the dining set. Looking from the comments they really do a great job in lacking all those skills needed for a happy customer.
This was the most unsatisfactory unprofessional and rudely experience I have ever had with ashley. I paid for furniture I didn't even have, it was suppose to be delivered December 23rd of 2021 and 7 months later I finally got the last peace of furniture I ordered. The sales people were a 0 the delivery guys were great. Will never shop there again thanks for ruining my Christmas and every holiday after that u guys r not professional at all thanks for the grief
Gregory is the best. Work with him... You won't regret it.
If I could give zero stars, I would. Just a complete absolute disaster trying to schedule delivery. Still waiting for the store manager to call me back as promised. Will never shop here again.
Worst Customer Service EVER!!!! Please don't waste your time in this store. Nobody is willing to help you. I been waiting since july 15th to received my items which when delivered a piece it’s missing. Contacted customer service they lied saying a supervisor was calling me in 30 min which never did. Called the next day the worst customer service representative ever Answer. Didn’t help at all
Love the 2nd time around...1st experience horrible
Excellent service. Very patient with us throughout the process.
Salesman was very helpful but he told us that delivery date and time can be changed 48 hours before delivery and we requested and called him to change and he transferred someone else and it was a Cold transfer . Long hold and I hung up. Then I spoke to someone and she said we cannot change but I left a note and later on instead of my requested time that I requested in afternoon they changed to half an hour early from 11:30 and was 12pm before and I requested 3pm as we have our Friday prayer and no one called back later. Worst service and Miscommunication and wrong commitment . I was told verbally that I can return the sofa once arrived without any fees and even delivery charges will be refunded and on the paper it says 10% cancellation charges when i asked to give me in written he didn’t . It’s all about making sales with 0 customer service . Not going again.
Oh where do I start. Made purchase on February 12th and still do not have bed or chest we ordered. Was supposed to have it yesterday. Got email saying our order would be delivered June 6th. Only part of bed came and the delivery guys said they couldn't install because of missing pieces. Had to refuse order. Corporate told us to call back the next day and talk to store manager. I have tried calling 📞 15 times, still on hold now. No one is picking up. One time I was on hold for over 25 minutes then it hung up on me. We are ready to cancel our order.
Ashley Homestore and Carlos Melone made my shopping experience fun and easy! Walked in told CM what I was looking for. Within 15 minutes I could my recliner, paid and was walking out the door. Thank you Ashley H.S. and Carlos!!! I’ll be seeing you soon for more furnishings…
We bought two dining room tablet sets in November 2021. The first table set was delivered as promised in June 2022. The second table set had to be delivered on another day because the third party delivery service stated “the truck was too full” and then changed it to “the furniture has to be assembled in the warehouse”. Anyways, the delivered furniture was damaged. I contacted customer service and the furniture had to be exchanged. The two table sets were matching, so I had to exchange the undelivered furniture as well. I was reassured by the salesperson that he was going to take care of the undelivered furniture and he was going to cancel the delivery. The next day, the delivery men came to my house to deliver the furniture. I told them the delivery was supposed to be cancelled and they left. I called the store regarding this at different times and no one answered. The following day, an operator from the delivery company was calling to schedule a delivery for the same furniture. I called the Ashley Furniture at Vernon Hills again at different times and nobody was answering again, so I went ahead and drove to the store and spoke to the manager who took care of the situation. Now, I received a statement that is due to be paid in July. I called Synchrony bank and the operator stated that I have to contact the store to refund the charges and charge again once the exchanged furniture has been delivered. I’ve called this store at 10:56AM, 11:59AM, and 12:46PM and nobody is still answering. Do I have to physically come to the store just to talk to someone? My shopping experience with Ashley Furniture is already terrible and it just keeps getting worse and worse.
Juan was very nice and accomidating...he understood our situation and helped us find the right furniture.
I'd give then no stars because my sales rep Carlos GUARENTEED my fiancé and I a delivery date for the 27th of this month. GUARENTEED, like men's wear house always promised. I get my delivery dates and its 30th and beyond. Called customer service said it got shipped late... I was still GUARENTEED 27th. Tried to file complaint over the phone, she said not her department call another department... called the store to see if Carlos was in. Nope. Asked for manager. None. Associate Stolly said she'd, "leave a message for her manager, but don't expect anything. She might contact you tomorrow. Or maybe monday... but don't expect anything..." seriously? Never again dealing with this company. DO NOT waste your time, they will feed you lies just to get their commission.
Everything was great.
It has a variety of home decore and comfortable furnitures that will leave you satisfied
Aaron greeted us as we walked in and had the perfect help / not pushy way in assisting us. I know we did get the best deal possible for our furniture and did not feel pressured. The manager assisted as well and was personable and helpful as well. I’d definitely recommend this Ashley store.
Great experience. Ashley in Vernon Hills had exactly what I was looking for. Taylor did a really good job!
Like your furniture and my consultant was very knowledgeable and helpful
Miguel was very knowledgeable about the products we were interested. He took care of everything we needed. The product choices were all very good choices
Worst customer service . I spent a lot of money here. Very disappointed in the quality of the sofa I got. First this store does not answer the phone, tried contacting my sales person several times got no response at all. The one time someone did answer the phone I was told a manager would call me , never happened. Also left another message for my salesperson . Nerves contacted me. My sofa is not even a year old. The cushions are sloping down . Ashley does not care, they keep giving you different phone numbers to call. When my delivery came it had to do back because of heavy damage from warehouse. Not at all happy with Ashly furniture. Worst customer service.
Juan was very informative and helpful with my father and I purchasing a bedroom set. He is extremely friendly, knowledgeable and personable. All and all it was a wonderful experience and I will definitely be coming back for a new mattress and any other furniture needs very soon!
Could not give negative star so have to settle on single star. Taking one year and counting to deliver barstools. No communication and customer service pointing fingers to others.
Carlos Malone did a good job describing the different Stern and Foster beds.
Very nice furniture easy to shop and then have someone help me once I found what I wanted.
If I could give negative stars I would. On February 6, 2022 my salesman Carlos Malone told us 3-6 weeks for delivery. It’s now 9 weeks later and when I contact Ashley Furniture, they keep moving the estimated arrival dates. Had I been told an accurate delivery window, I would’ve bought elsewhere. I’ll likely cancel my order at this point.
The salesman was very accommodating
Great service! Amazing place! Walked out with new dining set!
Tammy was super knowledgeable and helpful!
Excellent customer service! Thank you for all your help Ryan Quinn.
Kyle was a great salesman and handled everything very professionally. I would recommend him and Ashley Furniture to my friends and family. Thanks for a great experience!
We found everything that we are looking for! The service was excellent!
Amazing customer service and feedback from the sales representative that helped make our experience all so much better.
Buying was fast, Ubaldo helpful and to the point, save me some money suggesting door drop instead of in home delivery as this was just a table… Update will come after delivery.
I went in for a very specific item in mind. My space is limited, however. Marcy (sp?) Was just wonderful! We settled on a table that was more in my size range. This awesome woman bent over backwards to accomodate our needs. And I am sure this was not her biggest sale of the day. My first time in an Ashley store, but I will be a regular customer. Furniture is very nice, but it was the kindness and professionalism that we experienced that put it over the top.
Was greeted right when we walked in. Carlos was knowledgeable and knew right what we needed. Highly recommend this location.
Very helpful staff. I've shopped here twice for furniture in the last 2 months and so far have been very pleased. Miguel helped me in December and Marcie and Ubaldo assisted me this past week, and they were all very knowledgeable, pleasant and accommodating. Also found the same set here for about $1000 less than at The Room Place. Happy girl! Getting the furniture was another story. We ordered in February and JUST got the furniture YESTERDAY--Aug 20.. The date was pushed multiple times which became extremely frustrating. But I will say the delivery was extremely smooth. No issues at all. Very efficient, courteous and professional.
We just had the best experience with Tamara she was very knowledgeable and helpful very nice and saved us a lot of money.
Nice staff ‘ found a really good product @ a great price! Cash checkout took only 5-6 minutes!
There is a great variety of furniture at affordable prices. We had great help from the sales person, personable, knew the inventory, looked at multiple locations and online to find what we wanted. Spent a lot of time finding out our need. We bought bedroom furniture year ago and it is solid as a rock. Since they make their own furniture I am sure out new couches will hold up too! Highly recommend the Vernon Hills store!
Salesman was helpful, courteous,and very prompt.
The sales woman who assisted me on today was awesome. She went above and beyond to provide an experience I will not forget. She ensured that my kids were comfortable while she showed me a variety of bed room furniture and help me mix and match my choices to fit my need.
Great closeout deal.
Working with my sales person he provided me with so much information about Ashley
Tammy was very helpful!
The Salesman Tim, was Very, Very Helpful and took care of everything that needed to be done.
Good store, had very good experience working with Tim.
I stepped into Ashley’s for the first time, and I didn’t have a great idea for setting up in my new apartment. I went with my mom since she likes to decorate, and a gentleman approached us to help. He took care of us and helped me find my new, plushy Searne mattress and first dining room set. I am very excited and got a lot accomplished today, thanks to Ashley’s fantastic furniture and his excellent service. However, more to come...
Our sales person Carlos was very knowledgeable and helpful in matching our specific furniture needs!
Had a nice experience at the Ashley Furniture store in Vernon Hills when I bought a new chair for my bedroom. Won’t get it till April but I liked it a lot!
It's been crazy try to make a return/refund with this store, the articles sent are dirty, with scratches and punctures and it's been impossible to talk with the store, they even hung up the phone when I was able to communicate
We were looking for a loveseat recliner and our salesman Gregory helped us find exactly what we were looking for without having to spend all afternoon in the store. It was even 20% off which made the deal even sweeter.
The salesman and manager were extremely helpful.
Today was like winning the lottery! My senior Dad and I went to Ashley Home store in Vernon Hills to order a platform bed frame. Our associate was kind, patient and knowledgeable. He helped us order the perfect platform, so my senior parents can finally get in and out of bed without a struggle! I am so appreciative for his help and professionalism. The platform will be delivered next week!! While we waited we looked around for other potential buys! The store is beautiful and we look forward to returning in the near future!
Its not even worth 1 star. The worst furniture buying experience ever. I bought a set of bedroom furniture, waited for 3 months, after which, when all the parts were already in Warehouse, our furniture delivery date was scheduled. When I called to the store, they constantly said that the next week will definitely be delivery, and what do you think, for the next week our delivery date was canceled or rescheduled again. When I called the store, a representative answered the phone who constantly had some kind of technical issues , when I asked a questions about delivery and what is the reason for the cancellation, and when he didn’t have an answers suddenly he had problems with the phone and with the connection , so I couldn’t hear and understand anything . I contacted the manager, the manager turned out to be a nice woman who set the delivery date. And when the delivery arrived, I couldn’t believe my eyes , broken furniture, in paint, unpacked and torn boxes, I was shocked.
Very respectful and helpful. Knew exactly how to help my family and I. Will definitely come back and get more furniture in the future.
Awesome experience! Best customer service by the Manager of Vernon hills store and sales team! Happy with the purchase.
Great selection and fantastic service! My Home Furnishing Professional, Ubaldo T., was very prompt, beyond helpful, and upfront about inventory. He carefully listened to my needs and was able to make a great recommendation👍🏾 I haven't received great customer service like how I received from Ubaldo in a LONG time! Thank you again, Ubaldo
To all the people looking to purchase furniture, please avoid this store and Ashley Furniture altogether. I order the bed and mattress from this store, they told me they can delivery all items on the same day. When it came the delivery day, they only bring the bed rails and headboard/ footboard, no mattress. The delivery guy told me that they "forgot" the mattress and box spring even though it is on the delivery order that he had with him?!?!? Another thing with Ashley Furniture that I am not happy about is they do not let you request a delivery window. You can only pick the date but not the time. Are we supposed to sit at home all day to wait for them? Due to the fact that the building I live in only allow furniture delivery from 9am to 4pm M-F if they need to use the freight elevator. I requested that they schedule my delivery anywhere from 9am to 3pm and they said they cannot guarantee the time frame. How can you not guarantee the delivery time frame? 9 to 3 is 6 hours and it is during daytime. It's plenty of time to communicate with your delivery team. Again, please everyone, do not buy from Ashley Furniture. Go elsewhere to shop for your furniture.
The sales person found exactly what I needed and then went out of his way to make sure I got the best deal. I
Experience people given honest and good advices about the product. This is why we keep going back to this place when we need furnitures.
We needed to purchase a sofa and dining room set. The service at Ashley is exceptional. The salesperson,Tim, went out of his way to make sure we got furniture that was right for us. We didn’t feel rushed or pressured during our whole interaction. I wish every store would treat us like that!
We visited Ashley Homestore in Vernon Hills on Black Friday. It was busy but Tammy took the time to help us make our decision to purchase a sectional. She was extremely helpful & patient. Thank Tammy!
SAVE YOUR MONEY & SANITY, DO NOT SHOP HERE !!! Customer service is literally not helpful at all. Just forget about even calling them. 'Due to the pandemic' the shipping for our furniture was delayed for weeks. When the furniture actually arrived, it was damaged. We had to go through another headache to get in a contact and ask for a replacement. Then it was delayed again. Once that finally arrived, it was also damaged. Now they refuse to replace with a new or refund the money!!! Now we are stuck we don't know what to do and are stuck with damaged furniture.
Very friendly staff! Was there to look around for new furniture for our new apartment, and we were helped so nicely and answered all our questions. Thank you for making our experience worth it! They have very nice furniture as well! Will definitely be going back!
I ordered my furniture since November 2021, and it’s June 2022 and I haven’t received my order very disappointed. 😡👎👎👎
We purchased a bunch of furniture back in august of this year. Our estimated delivery was September 1st. It didn't happen on September 1st. We called them and they said it will happen on September 9th. On September 9th they pushed the date back to September 16th... Here we are on 23rd on November, Our delivery date was pushed back like 10 times now. They never call, never text. Every time you call them they promise that everything will be delivered in just 1 more week. Customer service is non-existent. When you ask to transfer you to a manager they refuse saying a quote: "I do apologize I'm not able to transfer you to anyone else as I'm not provided with the information to do so". LOL. Just shop elsewhere, this company is a complete waste of time, money, nerves.
I worked with Carlos to purchase 2 new couches and he was a great help!
Easy to shop. Friendly people (especially Tammy) to work with.
Ryan was very professional and personable. A great help! Very happy with the selection, prices and most of all our service .
If you plan to buy something from this furniture store think twice but I do not recommend it on August 15 we went with my husband to buy a living room and we paid for it in full, we paid $1000 on the ashley furniture card and the rest cash and they told us that for the covid etc. They were delaying and that it would arrive in October 13.... October arrived and not even call or email I went and asked what was happening they told me that the estimated date had been changed to November 8 and that if I canceled they would charge me 10% of what I had paid and the person I spoke with told me that if I did not receive on November 8 they would reimburse me for everything without any charge, I called and they told me that the estimated date change to November 16 so I went. November 10 and canceled it and they did not return my cash now I have to wait two more weeks so I can get a check. this is ridiculous they are scamming people by telling lies and changing the dates for deliveries.. the worst furniture store in vernon hills illinois.
This store is a complete joke. We purchased a bedroom set and couch from them in July 2021. They said 10 weeks to get our furniture. When we found better furniture for cheaper at a different store. But the time frame was better for us to get it sooner. It is now November 12th 17 weeks at this point. We were supposed to get our delivery on Monday November 15th. And now they can not deliver till a week after. They are so lost and do not know what they are doing. They do not care about the customer what so ever. They tell you they will not deliver unless the old furniture is gone. So we plan accordingly and sell or throw away old stuff. So now we have nothing for over two weeks now seeing as we prepared and sold all the old stuff. I will NEVER purchase from them again and be sure to tell all my friends to not buy from them either. On another note, don’t waste your time calling the store because they never pick up their phone.
Ryan was an excellent resource to help us find the right pieces for the right price within our budget. He has a good sense of design, color, and the merchandise that Ashley offers. He was also sensitive to the current delays in manufacturing and delivery due to the pandemic, and how it might impact what we looked at. Will be back!
Friendly staff! Helpful and informative.
NEVER buy anything from Ashley Furniture. They have messed up my delivery 4 times and refuse to give any sort of refund. Not to mention the delivery service arriving later than the three hour window every single time. The customer service agents are rude as hell, promise you call backs and never follow through. The store I purchased from has not answered the phone ONCE in the five weeks I’ve been trying to call to sort this out. Stay away from this place.
Went in looking for a new couch and Miguel was super helpful in walking us through the process. Took lots of measurements, explored other options, and let us go home to measure first before making any commitment. purchased our first couch here 8 years ago and returned because of the service we received and the quality of the furniture. Decided to return again because of the positive experience. We are thrilled that they are keeping with the same practices still.
Went in looking for a new couch and Miguel was super helpful in walking us through the process. Took lots of measurements, explored other options, and let us go home to measure first before making any commitment. purchased our first couch here 8 years ago and returned because of the service we received and the quality of the furniture. Decided to return again because of the positive experience. We are thrilled that they are keeping with the same practices still.
Knowledgeable mattress staff but you shouldn't have to take out a 2nd mortgage to buy a mattress or have to finance it. When the salesperson has to go back and ask the manager about discounts, it was very reminiscent of buying a used car. Couldn't wait to get out of there.
Quick professional service
DO NOT BUY FROM HERE!!!!!! My wife and I bought a bed and a mattress. They told us deliver was a week later. It has been three. They are unable to figure out how to deliver the both at the same time. They charged me incorrectly. The only people you can get a hold of is corporate. You are unable to get in contract w/ the store. Left numerous messages and hear nothing. NEVER GOING TO BUY FROM ASHLEY AGAIN!
Good communication skills and great work.
Customer service is not great ordered a bed for my son it took about 3 months to actually get something delivered after sales person told us 3 weeks after it got delivered it was the wrong item can't get ahold of store to get things figured out only can reach customer service but they cannot do anything other than send a order to the store to have them call me back which is a window of 48-72 hours coming up on third day have not heard anything re-call customer service and was told ill probably have to go into store to talk to someone mean while my 4 year old has no bed got rid of old 1 to put new 1 in its place
DO NOT SPEND YOUR MONEY HERE!!! This store has the worst costumer service skills I ever seen. They were very nice when your spending your money but as soon as they know they screw up it’s like pull teeth without lidocaine. We purchase a bed from Ashley’s Vernon Hills and after waiting 3 months for the bed it finally came the head of the bed was different from the foot. My husband and I spend numerous time calling and visiting the store for them to correct their mistakes. To make matters worst they send us a bill after we return the bed. We have called the card company and let them know that the furniture was returned to the store and they started that the store has to put in the return was complete. Over a month since we return the bed and they still have not processed or complete the return. If I could take this one star away I would.
I visited Ashley Home Store yesterday in Vernon Hills and had a terrible experience! We’ve purchased furniture from here and other furniture stores and have never had the price given to us changed right before we paid. The manager also was charging us more for delivery for no apprentice reason! I will never shop at this Ashley and am now considering buying my bedroom set that I wanted from here at another store!
Selection was wonderful and beautifully displayed. Service was excellent and financing was easy. Will definitely return for future needs.
Today my furniture was delivered the chase part of the sectional was already in someone else’s house and returned- covered in dog hair and has stains on it. I am mortified what if it has bed bugs!
Tammy was very helpful with my purchases and very knowledgeable on all products making my purchases very easy and made me feel very comfortable.
Great service, everyone was very friendly and willing to answer all of my questions.
Poor service I placed an order in august and my order is still in process over 2 months and still not received yet. They keep changing the estimated dates.
Had a great sales experience at Ashley Furniture in Vernon Hills! Ryan was great to work with and made the process very quick/easy! Looking forward to our new sectional!
Great service - see Marcel! Looking forward to receiving our furniture. We are repeat customers of Ashely, always satisfied!
Freddy and Tammy gave me excellent service. They are both knowledgeable and professional.
Great experience with great sales people helping me make a decision on a sectional sofa. Marcel was fantastic and so was the sales manager. I highly recommend the store.
Cannot get anyone to answer the phone or respond to emails. Their customer service is absolutley awful!
Miguel was my sales person… And he was most pleasant and knew his inventory. He Greeted us and asked what type of sofa I was looking for. I told him the space I was working with and so she started to show us sofas that would work in my space. I did find a sofa that I liked and fit my specs. He explained the construction of the sofa and the pillows and cushions. I left, Telling Miguel I had to think about it. And two weeks later I returned. When I took another look at this cushy Sofa, I knew I was going to purchase it. Miguel was busy with another customer so he introduced me to his manager who then completed the sale. My experience at Ashley’s was very smooth.
This was our first time at Ashley furniture buying furniture . Tamara the sales rep was very helpful she explain things to me that I did not understand on the bill. She helped us pick out the chair that we liked and helped us get our financing she was a very sweet lady
I received excellent attention from the Ashley employees very grateful for their great help * I recommend it 100%
Great products for a more than fair price. Super helpful staff too. I had a wonderful experience there buying a sectional.
Great experience The service and help was superb
Had a horrible time scheduling the mattress delivery, almost 2 month delay, the delivery was canceled a few times, so much miscommunication were going on. Was absolutely unable to get a hold of customer service and corporate to escalate and expedite the issue.
Thanks for the accommodation you made due to my schedule. Much appreciate!
Miguel was very helpful in helping us choose a sofa and dining table set. We can't wait for our items to arrive!
It was my first time at Ashley’s and I bought this gorgeous dining set. The service offered was impeccable! The staff were polite and answered all our questions. I love how beautiful and reasonably priced this place is! Will be buying lots more in the time to come!
I had a great experience here. Ordered some comfortable furniture at a very good price.very friendly staff. Furniture seems to be a good quality.
Our salesperson, Tim Robinson, was extremely helpful. He was very patient showing us the different options and we were pleased with our experience.
This was our first time visiting Ashley's Home Store. We loved the way Miguel greeted us with his professionalism. He explain all about what they where about then asked us what we are interested in and then he let us browse the entire store by ourselves with no pressure. We found a couch and loveseat and an accent chair and he sealed the deal. Thank you so much for helping us become new Ashley's customer. Way to go Miguel!
i have spent close to $3000 worth of furniture here in the last 2 months as I am fully re furnishing my home. I will say that the furniture is beautiful and every piece I have received so far I have been very happy with. The customer service, however, is by far the worst I have ever experienced. Just last week I was supposed to have an accent cabinet delivered to my house...I had someone call a few weeks prior to inform me that the item made it to the warehouse and we set a delivery date for Tuesday June 29th and on that day no one ever showed. When I called i was told there was a mistake and the item will not be at the warehouse until end of August. Why no one had the courtesy to call and tell me this? I have no idea. I set my whole day aside to be blown off. I am awaiting one more furniture item which was supposed to be delivered to my house this Friday and when I called to confirm I was told there was a delay and I will not be getting said item until Monday. Again...no one calls to inform me of this. At this point i then got in my car and drove to the location where i bought my furniture from which is 30 minutes from my house and a very polite woman said that the item is estimated to get to the warehouse on the 12th not delivered to my house....do these people not know how to communicate properly? . I ended up cancelling my order for the accent cabinet and bought the exact same thing from Darvin Furniture and they had it delivered to my house in 1 week without fail. I also ordered a signature design by ashley coffee table from amazon that shipped to my house within 2 weeks but on the ashley furniture.com website it says on back order for 3-5 months. I do understand that many things are on back order due to COVID but I am not understanding why it takes this furniture store exponentially long and other furniture stores such as Darvin can get me my furniture in the timely manner it should. Also every time i have called their customer service line they are extremely unhelpful. I think most of these people work from their homes as the last few times I called i heard a TV in the back ground and a baby crying....how incredibly unprofessional. I have spent thousands here and I have had my eye on the Hillcott 8 drawer dresser for a few months now....but at this point i am going to see if I ca find it elsewhere as I am no longer wanting to do business with Ashley furniture directly after my last item gets delivered...what a shame also when someone leaves a poor review...ashley furniture responds and tells them to text a number or send an email so that their conerns can be "expedited" I have texted this number in the past and it is extremely unhelpful....so please do not waste your time in telling me to do that again.
I had a good experience buying a new sofa, very nice store and staff.
Miguel is the Best!!!
Took time to explain pros and cons of my purchase and ways to help financing. Tom was great and really personable. I didn't feel pushed and was very happy with my experience.
Do NOT go to this store. We ordered a couch in March. Got it in May and it came ruined. Used. Disgusting. They told us a few weeks we’d have a new one and gave us $100 off a $1,000 couch...come July the “new” couch came with DOG HAIR AND A HOLE IN IT. No one answered the phone at the store and customer service said it wasn’t their problem. Save your money and get a nice new couch at a good store, Ashley furniture sells used furniture for new prices.
Tamara was great! It was nice working with her!
beautiful furniture.....absolutely terrible customer service
Very frustrated. We paid in full for a sectional on April 27, 2021. We were quoted approximately 45 days (month and half) for delivery due to "Covid, we're all in this together, supply chain, etc." When we checked on the status after a month we were told "end of June". Fine, close enough. When we checked a week ago we were told end of July. I wonder if they'll tell me end of August when we check in a few weeks. If your supply chain is so flawed that you can't hit a target within 10 business days... don't accept payment in full. Frankly, I feel like there is a degree of theft to this business practice (time value of money and all), but I'm sure that even if I managed to get a customer service rep on the phone I'd be told "there's nothing we can do. Global supply chain. Covid. Thanks for buying a couch. Our CFO says we'll get it to you when the Fed increases interest rates." If you are considering purchasing from here (or presumably any Ashley), recognize that their estimated delivery dates are flat out made up.
Ashley has great customer service Love their wide selection. Best of it all is that their furniture is made in USA And ashley has great protection plan and great payment plans as well. Once you visit Ashley you will always see something you like...so visit Ashley homestore soon.
This week we were shopping for a nice recliner that didn't cost too much. most of the ones in other furniture stores were over $1600. the sales manager, Freddy showed us around. listened to our questions and needs and sold us a very nice one for a great price. id recommend coming here to Ashley s HomeStore in Vernon Hills, IL
Super quick to sell you something and then the worst customer service. item went on backorder after we ordered it in the store with no notification. Called to cancel the order on 6/8 and was told it would take up to 48 hrs to cancel and I'd get a phone and email to let me know it was done. Here we are 6/14, no call or email. Called again and was told oh I'll send an email to that dept. Both calls had horrible connection and rep was garbled. if I am not refunded by the end of the week I will dispute the charge with the credit card co.
Good value and variety of furniture! Salesperson was knowledgeable and helpful. Would have given it a 5 star review, but you cannot get a Salesperson to answer the phone because of limited capacity of workers.
We came in looking for a table that we saw on the Ashley website. We did not see this table in the store. Asked the person behind the desk about it. She asked if we knew the model and we said no. She said if she did not know the model she couldnt do anything for us. We then asked cant you look it up online? She said no and handed us to another person who also refused to look up the table on Ashley's own website. So we ended up looking up the table for them on our device. To which they replied well we dont have that table. The fact that we had to look up a product that Ashley has on their own website for the Ashley sales people is freaking insane. We went to Bob's Discount also in Vernon Hills. Completely differente experience, great customer service, very helpful. We have our new table.
Helpful sales staff, not pushy. Nice looking furniture.
Once something is delivered, if there is an. Issue, your screwed. The store manager assumed no responsibility, the district manager doesn’t return calls, the corporate office President and Vice President have a voice mail that you never hear back from and their customer care unit, hasn’t a care and reads their scripted answers to customer problems. They have no business being in business. Better service for the same quality at Value City or other basic retail furniture stores.
Great customer service, pricing and selection!
Sale Associate Ryan in Vernon Hills store is very helpful and knowledgeable with the things we’ve been asking him. He made sure he answer all our question which help us decide if that furniture is right for us. Thank you and we’re excited with the pieces we purchase.
Received exceptional service for the second time from Tammie at Vernon Hills, IL
The help was wonderful I got everything I walked in there for and more. Great Customer service was Provided Throughout the store.
The salesman Miguel was very nice and personable. he took his time explaining everything. He didn't rush me. Thank you for the great customers service. can't wait to get the chair.
Tim R at the Vernon Hills location was such a HUGE help! He helped me find a couch for my new apartment and was so kind and understanding throughout the whole process. I am very pleased with my service and will definitely come back for some more apartment essentials!
Tim was very helpful and took his time with us. We only ended up buying something small but we loved the customer service. Thanks Tim
It's a moderately good store for your furniture place. Not much variety of items. On my visit felt that their customer service was lacking.
Lady was so nice and gave me her honest opinions on fabric. She could have sold me a more e pensive couch but she payed attention to my needs instead. I bought a couch and a loveseat. Can’t wait to get it!
Ashley HomeStore has quality furniture. The items that you select makes your house a home. The employees were knowledgeable and friendly..They provided top notch service.
We bought a bed frame and box spring from the store, everyone was helpful, accommodating and very polite except for the sales person who we had the transaction with. We don’t know if he is having a hard day that Sunday afternoon or he is just being rude. We have been asking him nicely with very minimal inquiries but he would not give us appropriate responses that I have to repeat/rephrase all my questions. He was impolite and would not explain further. He was very impatient to us and would show dismay. We tried to wait for other sales person but he was the only one available that specific time. We did not even take time in choosing the bed because we went to the store with a good idea on which one we should get but we still ended up buying from Kevin K from Vernon Hills. We don’t want to waste time and just wanted to buy that bed since the waiting time for delivery is like 6-8 weeks.
We stopped by looking forward to buy a living room set and we left happy knowing we found something we loved plus it was available right away! No long waits thank you Mike for his help!
Prepare to be disappointed! The sales people at Ashley in Vernon Hills are nice enough. We spent over $3000 on a mattress and bed. We paid for everything and ordered everything over 2 months ago for delivery on May 1, 2021. We specifically choose items that the sales people guaranteed would be delivered on May 1. No surprise, no mattress was delivered. No one from Ashley contacted us and told us the mattress was not available until late June...maybe. Kind of tough to sleep on a bed with no mattress!!! The worst parts were: ZERO communication and when I called multiple times yesterday to try to resolve the situation, I was hung up on 6 times and a “manager” was guaranteed to call me back and surprise surprise (not) NO ONE every called me back! NEVER GO TO ASHLEY! Unless you like terrible customer service and no communication.
Worst store ever they don’t answer a phone. They have horrible customer service.
The associate that helped us, Miguel, was very knowledgeable and helpful. I only gave it a four because all of my pieces have to be delivered on different days, but I understand.
I will NEVER buy from Ashley Home Store again!!!!! We went into the showroom at Vernon Hills on March 24th and purchased 2 theater loveseats. Our sales person told us there were 3 in stock, so we would have our furniture by the end of the month (March)!!! End of March came and went without a delivery date. Each time I called to inquire, nobody answered the phone. When I finally did reach someone, they had no answers. Eventually, I was given April 7th as a delivery date. However, of course, April 7th came and went without a delivery. I called again. Again no answers. I asked to speak with a manager. The person answering the phone was not allowed to provide a contact email or number for the manager, so I was told the manager would call me. Of course, I never received a call from a manager. Once again, I called back, waited on hold for 30+ minutes and finally spoke to a person who promised to send my order to "ESCALATION " - They even gave me a confirmation number. I thought we were making progress. However, I waited another 3 weeks before I finally was given a delivery date. A couple days prior to delivery, we were given a delivery window of 9:30-12:30pm. We rearranged our schedules, took the day off work and waited......12:30pm came and went - no delivery. Finally at 2pm, I called and nobody knew where my furniture was or when it would be delivered. At 5pm, I was finally told that the truck was sent to the far south suburbs today and didn't even have my furniture on the truck. Even though we were scheduled to be the 2nd stop, my furniture was not picked up from the warehouse in Romeoville until 5pm. I live in a far north suburb. With traffic, etc I don't expect my furniture to arrive until 7pm tonight.....oh, yes, I'm still waiting. Here's the best part. At 5:30pm, a "manager" from Ashley Home Store called to say my delivery will arrive between 4-5pm.......WHAT????? She was calling me at 5:30pm. Did she even look at her watch as she was telling me that?? I will never buy from Ashley Home Store again!!!!
Great customer service and Tim definitely helped us select our sectional with a lot of visuals.
Good attentive service.
I do not recommend shopping at this place. Even though the sales associate will help you when you are purchasing. However, once the transaction is over, they do not provide the same service. I was told by the sales associate that the couch would be delivered along with other furniture within a couple of weeks. After a week later, I was told that the couch will be delivered two months later. While other furniture stores were honest and estimated 7-8 weeks, Ashley’s furniture blatantly or ignorantly lied. In addition, when my bed frame was delivered, the headboard was unbalanced/defective, so they had to take it back. When I called to talk to a manager, which took me hours to get hold of someone, she was incompetent and wasn’t willing to provide any answers. She claimed that her system was down and wasn’t able to pull up my order and basically had no interest in providing any accommodations. She said she’s just a manager and had no authority or something. It was a frustrating phone conversation and waste of my time. Why does she even have that title if she’s not going to take any responsibility or provide any details on when the rest of the furniture was going to be delivered. Furniture is decent and cheap, but overall, terrible customer service. Just expect to have sales person help you, but once you pay, that’s a different story.
Miguel was so kind and helpful. He helped me get approved for financing the furniture I wanted. All the furnitures at Ashleys are beautiful and made with good quality materials. I felt I had a good deal. The furniture I wanted was on sale and I get to finance for 6 months with no interest rate. The furniture is getting shipped for free directly to my home.
What an awesome experience!! Tamara was super helpful and we can’t wait our new couch!
We got a portion of our sectional delivered today by two men...One of them was very respectful, he kept his mask on the entire time and took his shoes off. Unfortunately one of them did not wear his mask! He had it on around his neck and one he saw my husband had his on he pulled it up for 2 mins and then took it right back off! This is highly unprofessional and unsafe. Action needs to be taken towards employees like this, they can't go into a customers house and be completely disrespectful.
If we ran our business like there’s we would be out of business. Careful they charge you even if they don’t deliver on time and you get tired of the games. That’s correct they will charge you to cancel your order even if it’s a month later and they don’t answer the phone so you have to drive back to the store to speak to anyone. I normally don’t write reviews and pretty understanding but when things are handled this poorly doesn’t feel right not to let other know. There’s a reason there Yelp Review is a 2.5!
This store sold us an expensive battery to a motorized reclining couch that was unnecessary. When we attempted to return the battery to get a refund, they would not issue a refund and gave us the run a round. After 6 months of in store visits and phone calls, they have promised on 3 separate occasions to refund us and have not. Still waiting... They take no accountability. Buyer beware.
IMPORTANT INFO, READ REVIEW BEFORE BUYING Its close to 6months since we ordered and still no accurate information on when the items will be delivered. In fact in the last 6months I haven’t received a single call from Ashley for any updates or delays regarding the order. In one of the calls the representative said there are pending orders from a year and half that still haven’t been delivered yet. Worst part is that they are not willing to expedite the order, and they keep saying that they will do absolutely nothing to get it sooner. They are neck deep in water right now but still all of the representatives in store say “oh it takes about a month to get it” Bottom line: Don’t fall for it, not worth waiting 6months to 2years just for furniture.
I am following up on my second review below (this is now my third). I am not going to waste my time going into details because it is just so frustrating. If you actually want the furniture you are buying to be delivered, go somewhere else. My furniture was supposed to be delivered in March. Finally got a hold someone, was told it would be delivered in May. Today I was told July. DO NOT WASTE YOUR TIME with Ashley Home Store. I have asked for my order to be cancelled, for a cancellation notice to be sent to me and a full refund to my credit card. I hope the person who reads these reviews will help me process my cancellation and refund. ———— second review below—————————— I previously left a review about my shopping experience while at the store. It wasn’t the best, but I liked the furniture I bought so whatever. My furniture was supposed to be delivered between 4-6 weeks, we are at 6 weeks and no sign of my furniture. I call the store and nobody answers. Call customer service and they are useless. So when will my furniture arrive? Apparently nobody knows or can help me. I unfortunately discourage anyone from shopping from this store. My parents bought furniture at the same time I did and theirs did get delivered within days; however, it was the wrong furniture and what they did get right, was not the correct number of pieces. It took 3 days of customer service calls, many pictures sent to various emails, 4 different deliveries for them to finally get the furniture they bought. When calling customer service about their issues, one representative even said “I can’t help you, I’m working from home”. Wow, just wow. I am hoping someone from Ashley Furniture will see this and help me get my furniture or a refund.
We found what we needed and the purchasing process was quick and easy.
We have Always had a great experience at the Ashley store in Vernon Hills, IL. The pricing is reasonable and the furniture is fantastic quality.
Furniture is decent. There are some beautiful products here. But beware. If you are looking for a store where the salespeople will communicate with you and keep you up dated on your orders then stay away. These are your typical hurry up and get the sale, then forget about you, type of salespeople. Backorders with furniture are a normal occurrence these days. But when there is no communication, no heads up about changes in delivery dates or no ability to reach the store then that becomes a horrible buying experience. Anyone doubt me, then try dialing Ashley in Vernon Hills. You'll never get a person on the phone. Now imagine that silence after you spent about 5k and you have had delivery dates change 6 times in 3 months.
Tammy provided very good customer service, I would do business with Ashley Homestore again.
I just love the way the take out the time for theyre customers.
Our sales Rep, Tony was wonderful to work with and wasn’t pushy. The store was clean and organized. All in all, I’d return.
Sorry, I really regrate shopping from Vernon hills store. I got my ordered deliver damaged and your third party delivery company not even reported properly. I waited a week then called customer service and nothing was in their system to confirm that customer received damaged stuff and I had to explain over and over same thing to different customer representative till you find one good one who would listen to you otherwise they all will refused to help you stating we have no authority and can do very little. It has been over two months and I am still waiting for damaged piece to come. Surprisingly there are no coordination among different departments. I received call from their warehouse that your bed will be delivered on such date and when it did not arrive calling customer service did not get help and was told straight nothi g can be done. I had requested many time that my wife is pregnant a d baby is due in few days yet she is sleeping on floor since we had got rid of our old bed to have room for new one. I am still waiting for bed to be delivered next week and she's sleeping on floor using couple of blanket. I even took my complain to store but nobody was good enough to solve my problem instead I had been handed some phone number to call which takes you to same customer service which is useless. I know each store is franchise and if the owner of Vernon hills Ashley wants to save his store it's better that he take strict initiatives. In past I had purchased something from Niles store and received decent service from them. Thanks
We found some unique products including a mirror and a bookshelf that we’re planning to use as a plant shelf. The items were also reasonably priced.
Tim R. at the Vernon Hills location was the absolute best sales associate my husband and I have ever worked with. Tim went above and beyond to answer all of our questions, explain our finance options in depth, and take the time to show us different types of financing and what our payments would look like depending on which option we chose. We also came in pretty late, and he was in no rush what so ever. He was very positive and easy to work with. He also was helpful on another order we purchased from a different Ashley location. All in all, this is the guy to work with. Ashley furniture, you are lucky to have a guy like Tim!
Hidden gem for sure prices are surprisingly decent
This Furniture store and it's corporate office have THE WORST customer service. We bought a sofa and also the so called Premiere Delivery for $300....NO ONE ever told us they do not move nor take away our old sofa. The premiere delivery was not explained to us. So when the couch came the delivery men would not move our old couch, all they could do is leave the couch ..in the box..in our garage because our old couch was sitting in the same spot we wanted the new couch/sofa..ALSO, the delivery men REEKED of pot smoke. Really professional . I called customer service to complain about the service that was not explained to us..no one offered us an explanation or any help other than for me to call back and have them come back out when WE get the old couch moved out of the way. Thanks a bunch Ashley for offering this Premiere service that is definately NOT premiere ! What happened to making your customer's happy by moving and taking the old stuff with you? Just another way to discredit your customers. Not everybody is 20 years old and able to move furniture! Then I called back to get the premiere service charge credited and the gave me a confirmation number. Nobody has called or emailed us with the credit to our account. I called back and a corporate customer service person said to call back the store itself. I called the store and they don't know why corporate wouldn't check on this but she said she would message the finance dept for them to look into it. I shouldn't have to call this often about either of these issues. When you sell you're premiere service you need to train your sales staff to explain it!! Have a copy of the policy to show your customers and have them initial the policy that they understand it. As it is now, I will NEVER buy even a pillow from your store or stores ever again. I will take this credit issue to the Better Business Bureau if it is not resolved.
Tony at the Vernon Hills, Illinois location went above and beyond when helping our family pick out new furniture. He was so helpful with his suggestions but not pushy. He also has a great sense of humor and kept us laughing. Tony was patient even though I walked us through the store lots of times. I would definitely recommend Tony for all of your needs and I will definitely be going back for a new tv stand and end tables soon! Get in now while their anniversary sale is going on and take advantage of the great prices.
Nicole did a great job helping us and waking us through the buying process!
No starts.. Had Very bad experience at this location, had picked out a bedroom set, then saw some dining chairs on clearance ask if they where sold separately Sales man stated yes, he confirmes with Manager he states can't be sold separately, even tho no where in the paper states that they cant be. So why have the price of each item separately if you have to buy the set.. Then the Manager George starts to tell the Sales man his messing up , how can you tell your employee that, at least he should of waited until we had left. you dont appreciate your employees.. unfortunately we had to walk out.
The salesmen Tim and George were very helpful and courteous to me and my daughter and I enjoyed my shopping experience very much and can’t wait until I receive my sofa and chair Rita Ktasner
Friendly, helpful and decent prices
Miguel helped us and made the purchase easy.
Tim was super helpful and knowledgeable!
10,000 reasons I will never shop at Ashley furniture again! 5 months ago I ordered $10,000 of furniture and I am still waiting for the drawers to my bed as well as the chairs to my dining room table. Via LinkedIn, I contacted Wes Dudley "Customer Care Executive " who gave me a worthless customer care phone number. They literally never return my calls! Do not shop at Ashley furniture unless you want to spend months trying to get them to deliver on what they promised. Nightmare! Shame on you Ashley Furniture!
Buyer beware. After spending thousands on what we were told couches that wouldn’t peel (faux leather) at all they did, and only after a few years. This is not a great place to get furniture that you hope to have and hold it’s quality unfortunately. Staff was friendly but feel I was pushed into a purchase of something they knew would surly be discontinued because overall quality is not there.
Salesman Tony what a great guy great experience my number 1 furniture store now
I'm giving right now 5 stars because our experience so far has been pretty smooth with our purchase. With that being said I will update with the delivery of our furniture should any major changes happen.
It was all great, except for long delivery wait and mistake at checkout. Otherwise, the staff was nice and helpful. Merchandise selection was nice as well.
I cant wait to our purchased to come hopefully me and my husband wont get disappointed..🙏🙏🙏 fingers crossed 🤞🤞🤞
Miguel was an excellent help! He knew everything about the furniture and helped us purchase an entire new living room.
Sadly, our experience with Ashley left us in the lurch with no care or concern to follow through with the services they initially promised. We recently purchased a new tempur pedic mattress and power base, with the understanding that we would also be getting their acclaimed “White Glove service” - the installation of our new products and removal of our old mattress and box springs. We didn’t waste any time with the team at the time of purchase since we knew what we wanted before we came into the store. The team was friendly, however hands went into the air when it came time to be responsible for the promises and services they said they would provide - and that we paid for to be done. Not only was the order split into two separate deliveries (not by choice), but one delivery was 2 weeks late. All told it took 34 days to receive our entire order after the time of purchase. Unbelievable. And then the “White Glove service” was a joke. Two shabby looking delivery guys each time, barely professional, and rather annoyed by any requests that we had. One of the guys asked me to handle the heavy bed with him because his partner was at the truck. I told him I couldn’t because of a bad back and a surgery I had and he rolled his eyes at me before just doing the whole lift himself. When it came time to remove the old mattresses, they said they couldn’t do it because of “health reasons” but of course were willing to take the box springs (in theory probably to sell for some extra cash). We also called the service center, the customer care hotline, and tried speaking to several managers, plus our “Mattress Specialist” who all took no responsibility for any of this and told us “sorry, there’s nothing we can do”. When asked to help, Ashley left us with poor service and still an old mattress sitting in our bedroom. Needless to say, I will not be recommending them to anyone nor will I be shopping there again. Less than 1 star at best.
went in for a living room set, got a great deal, sales rep was fast and courteous.
Visited the Ashley store in Vernon Hills and found the best selection at reasonable prices in the area. Other furniture stores that were cheaper had less selection and the quality was much lower. The stores that had the same or better quality where 2 to 3 times more expensive.
Worst experience with the store. Ordered bedroom set in Nov 2020 and I was told that expected delivery date will be Jan 1st week which was postponed to Jan 2nd week and then end of Jan. While checking in Jan end, I was told that it will be delivered to store by Feb 6th and they will call me to setup delivery. I was informed on every call after Jan 2nd week that only bed rails are pending which is expected to be delivered by Feb 6th. I got the same update in written also on email that everything is delivered and they are waiting for bed rails only. Due to all these delays I kept searching on other stores also and found the same Dresser & night stand from Amazon which I ordered and got delivered in 2 days. Once delivered, I cancelled partial order as it was already delivered to me by another store but bed was still pending. There was no update on Feb 6th and I visited store to check status on Feb 7th. I was surprised to hear that my order was now postponed to March and instead of just bed rails now footboard was also showing as not received which clearly means that my order was given to someone else. This is really disappointing to get such service from a reputed store. There was no update from store on anything and every time I had to call store for status update and as soon as I cancelled partial order, they gave my order to someone else and moved me back again. Worst experience. Will never recommend to anyone.
I don't think I've ever had such horrible customer service. Store does not care about customers. Zero help over the phone. Been waiting 4 months now for furniture. Still nothing. 0 stars really.
Great service. Worked with the manager. Cool guy and really patient. Better than many other stores I've been to.
Tammy at Ashley furniture is absolutely amazing. I furnished my entire home 3 years ago with the exception of 1 room with Tammy. I came back tonight and she knew exactly how to assist me. She got me into a fantastic sectional to compliment the space. Well done Tammy!
Great customer service stayed open so that i could complete my purchase
I would have given no stars if they would allow! Bought a living room set back in November. Sofa took 3 months to get delivered. It’s now going on 4 months and still haven’t received our 2 reclining chairs and 2 end tables. Called them today and their telling me it’s going to be another month for the remaining items. The original purchase date was 1st Saturday in November and they told us everything will be delivered before end of December and it’s on the purchase order as well. I DO NOT RECOMMEND USING ASHLEY FURNITURE UNLESS YOU HAVE NOTHING BUT TIME TO WASTE TO WAIT FOR DELIVERY AND OR WAITING ON HOLD FOR A LONG PERIOD OF TIME WHEN CALLING THEM! What a joke of a company! Tried to cancel the rest of order and they want to charge me restocking fee. How can you charge a restocking fee if the furniture is not even made yet! If furniture is not delivered by the last date given then I will be reporting them to the BBB!
Our sales guy was great! We will always come to Ashley home store for our furniture shopping!
We purchased a reclining sofa and love seat on Nov. 5th. The salesman said he would call us weekly to let us know about delivery that he would put 90days on the paperwork but it is not taking that long. As of today he has not called once. I’ve called several times, been hung up on, no one would come back from hold and that’s even if the phone was answered. Starting combing through the paperwork and on one it says January and another says 90days. I finally got ahold of someone and they are telling me the end of March. Meanwhile the same set is on the app saying they can deliver in as little as 6 weeks. No one has been willing to help, I was OK with 90 days but now it seems like a whole lotta fluff and it keeps changing with oh well you know covid. If covid was such a problem we should have been notified of delays. ***Update- it is now March 2nd and although I have a couple of emails from the escalation team there still has been nothing done. Oh we are also well past our 90 days.
They was very helpful in processing the furniture that I had wanted online in the store but the only thing I didn't like was how long the delivery takes cause I need furniture now so I can be comfortable at my home that's why went in the store & had an appointment
Mike S. was great, very helpful, not obnoxious and pushy! Very clear on timing of current delays and great finding just the right fit. Thanks!
We were just looking for a new couch and decided to hit up Ashley. Being previous customers we knew that some of their merchandise met our style. Well, walking in the door we were treated by a very non-pushy woman who helped us find, not only the perfect couch and loveseat, but coffee table and rug. We miss the days of entire room sets, mostly because we can’t ever find anything that matches or goes together. Interior design is not our area of expertise. Needless to say, we are very happy with Ashley and will continue to shop there for all of our furniture needs (not that we have many, but you never know).
First time purchasing at Ashley's and it was a good experience. Will return later to find more furniture for our new home.
Beautiful and good quality furniture and great service.
I would not recommend shopping here for furniture unless you want an incredibly salesy experience. My fiance and I just purchased our first home and we decided to come in to look at bedroom sets and mattresses. We were greeted by a salesperson and told him we were just going to look around. A few minutes later, after not finding any furniture we liked, we were in the mattress area. A nice lady came to greet us and ask how we were doing. Moments later, the initial salesman came chasing her down and said 'what are you doing? I am helping them.' This was right in front of us, and was totally awkward. After telling the sales manager and sales person that we are interested in a pillow top mattress, they brought us directly over to a $4,000 tempur-pedic mattress, which was not a brand that we said we liked and far over our budget. They did a dual sales pitch to my fiance and I and it was uncomfortable. They even asked how much our car payments were, because they told us we should consider paying more for our mattress monthly because we spend way more time in our bed than in our car. We overheard the sales manager saying that he needed to know where everyone is at all times and felt demanding. Nothing here landed well. It felt like we were being sold into something we didn't want and just a stuffy sales environment. I would recommend coaching much differently on selling to customers.
The salesperson was very professional and knowledgeable. The store has a great finance package. Delivery date is prompt.
Great experience. Great prices. Great service! We had been to 6 other stores looking for a couch our entire family all agreed on and we found one here. We got a great discount for the sale that day. And we scheduled our delivery for less than a month out; all other stores were quoting 3-5 month wait times. This is by far one of the best experiences we all have had shopping. We will return again, to this store specifically.
First time shopping at Ashley’s Home Store had a great experience with our sales person Shannon.
If you are visiting the Vernon Hills location, do yourself a favor a go across the street to Steinhafels. Similar prices and nicer pieces.
Excellent customer service and an excellent collection of furniture.
THEY DON'T ANSWER THEIR PHONE AND GENUINELY DO NOT CARE ABOUT THEIR CUSTOMERS, ESPECIALLY WHEN THEY ARE IN FINANCIAL TROUBLE AND DO NOT MAKE ANY ATTEMPT TO HELP THEM IN ANY WAY WITH THIS CONCERN. NO EFFORT WHATSOEVER!!!!! I REALLY FEEL LIKE SEEING IF I CAN RETURN THE PRODUCT AS I DON'T WANT ANY REPRESENTATION OF THEIR NAME OR PRODUCT IN MY HOME!
Don't bother ordering anything. They will give you a date then ZERO communication until you call their call center. Then its constant delays of 3-4 weeks then after that it's been delayed another month. No one will answer the phone at the store and you will get different answers from everyone at their useless call center.
First time in store and was extremely impressed with the variety and quality of furniture. I was approached by salesman Tim and he jumped in and helped me find what I was looking for right away. I joked with him saying this had to be the fastest sale he ever took care of. He took the time and went over all the specs. I would definitely recommend Ashley furniture to anyone.
*UPDATE* After being told for months we can not have our sectional delivered until all the pieces were in, we FINALLY got a delivery date. Last monday, HALF of our couch showed up!!!! are you kidding me????? 3 of six pieces. I am so over this store. Bought a sectional back in September. We were told and completely understood that delivery would be delayed due to Covid. I had called to ask a couple of questions a couple weeks later and was surprised when they told me my furniture was set to be delivered around october 12th!! all i had to do was call and schedule delivery. When i called on 10/12, i was told, that only part of my order was in, but the other pieces would be available 10/20,10/22/ and 10/24, so i was told to call back on the 24th to set up delivery. On the 25th i called and was told not only was my furniture no available, but it was still be mainufactured.......IN GERMANY. The next day, being so confused, i called back and was told, no in fact 4 of the six where in a factory just north of where i live, and two where at the distribution Wearhouse. That the only thing i couldnt get until january was my ottoman. FINE! excellent, i asked when should i expect delivery? I was told 11/3,11/6, or 11/18 depending on when everything got to wearhouse. On 11/26th i called and was told December 3.....do you see a pattern here? I just hung up and was not told December 21st. $4000 for a couch, and i can not get a straight answer from ANYONE!!! i actually called twice in one day, just to see what would happen, and both times was given different information!!! Not to mention, wait time to talk to anyone ranges from 20-35minutes.....of listening to them so how wonderful they are at customer service
To anyone thinking of buying furniture run as fast as you can from Ashley Furniture. We ordered a couch and a chair in mid-June and were originally told to expect delivery in August. Delay after delay ensued. By late November, still nothing. During this time we called &"Customer Service &" more times than I can count and each encounter resulted in various excuses and anticipated delivery dates, none of which ever happened. Finally in frustration we found replacement furniture at Steinhafels and ordered it. Amazingly it was delivered on the day they promised. This story wasn&'t over yet. I then contacted &"Customer Service &" at Ashley to begin the process of canceling my order. This resulted in 3+ hours of phone calls and being hung up on 3 times. I was very calm and non-confrontational and just wanted to secure our refund. A nice Ashley person in Tennessee told me that to make sure this credit went through we should go to the store where we purchased our furniture. After calling the store 15-20 times and having no one pick up, we drove 40 miles to the store in Lombard and spoke to the Manager to assure our cancellation and refund would actually happen. Astonishingly I got a call later that night from someone at Ashley asking what they could do to save this sale. Could they deliver the couch in 5 days and offer a discount? This is something they should have done without all of the histrionics. It took more than 3 weeks for the credit to finally show up on my bank statement. During this entire escapade I found it amusing that whenever I would call Ashley their recording would say, &"this call is being recorded for training purposes.&" If this is how they train their people, stay as far away as you can. If you want good quality furniture and people who do what they say, go to Steinhafels. BTW-you have to give at least one star before your review can be posted. I&'d prefer a ZERO star rating.
Horrible customer service, ordered a bed in July, delivered it 3 moths late and it was the wrong bed Still haven't delivered correct one and its now 5 months late, horrible customer service, the manager George is incompetent Do not go to this location you have been warned
Worst furniture purchase experience of my life I purchased a Bed in July, I was promised it would be delivered in 3 weeks 3 months later they delivered the wrong bedIt is now going into December and still no bed, customer service is horrible if on the rare occasion you get to talk to someone The Manager George is incompetent, will never return calls, and the rest of the staff at this location are clueless Do not buy furniture from Ashley, there are plenty of other options nearby
The shopping experience was very relaxing, no high pressure selling. Just helpful people to answer my questions. I will be sure to go back the next time I’m in need of anything
I ordered a 3 piece couch in September. I was told it would be a longer wait to get it delivered because of covid. This is fine and all, I eventually get told it would be delivered mid November, they come and only have 2 of the pieces and said they "forgot to notify me of this". This is fine things happen, I was then told the 3rd piece would be delivered November 23rd. I call to check in because I have not heard anything and they tell me the one piece won't be here until next month and they forgot to call me to tell me of this. They have done nothing to try to fix or accommodate this issue. It wouldn't be a big deal if it only happened once but it happened twice. My couch is still not assembled and cannot be because the piece missing is the middle that connect the two. Edit: I already contacted that email prior to your response. I have not heard anything back
Jenn any George are both very knowledgeable and friendly. They spend all the time they needed with me. Very clean and sharp looking store. They also have some very handsome products on showcase. What I believe is lacking is the number of associates to assist all potential buyers.
Loved the attention to my needs, everyone were very helpful. Very happy with our purchase.
Friendly , Understanding and demonstrating the features
Ordered my furniture on September 3rd 2020 with a estimated delivery date on September 29th 2020. The papers we got with our purchase promised that we would receive updates about our delivery pretty often. But let me tell you TILL THIS DAY nov 21, I have not received a call from them without me emailing them complaining. They pushed back the delivery date countless times, it&'s impossible to get a hold of anyone there via phone call, and they straight up keep lying to me everytime I do talk to them. Even worse is that they don&'t accommodate anyone for being this late. Last time I spoke to them the new estimated date is January. Only reason I&'m posting this is so I can talk to anyone that works there
Staff at the store were very nice and were helpful with answering our questions but that&'s where the help ends. They were very nice and pleasant and patient. Wait times much longer than initially reported (I understand they are estimates but 3x the estimated time is insulting and clearly a function of a poorly organized company that can&'t even estimate its inventory).When we did receive a partial shipment, the items were damaged. One item clearly had been attempted to be repaired with glue and then was delivered to us despite very clearly being damaged and the delivery team deliberately placed it in our house in a way that the damage was against a wall despite it being on the front of the item. The other items in the shipment had photos taken for evidence of delivery. The damaged piece did not. I wonder whyCustomer service has been horrible to work with. Every time I call I am on hold for minimum 15 minutes and then promised resolution that has yet to materialize. Don&'t order from this company. It will be months til you receive anything and it&'s likely to be damaged. Edit: I contacted the email address as below and have yet to here back. I suspect they respond to every inquiry to appear to be interested in resolving the issue but just ignore all emails.
Terrible experience with Ashley. Delivered a chair with a scratch. I did call twice, went to the store twice and nothing. Terrible experience.
Pretty good selection and well maintained but twas hard to find an associate
This review might be premature since the bed mattress I ordered has yet to be be delivered. My review was based on the customer service that the salesperson provided for us on 11/16/20. Tim Robinson was extremely helpful and very patient with us as we needed more time in choosing the right mattress and to pick a study table for my 15 year old who is very picky. Tim took the time to show us different items and price points online and in the store. We ended up purchasing a queen size bed only. I sure hope Ashley Furniture will live to my expectation. Reading other customers’ reviews had made me nervous about my purchase...
We had a delivery scheduled for Oct 31st and that delivery never came, then it was pushed to Nov 2, then Nov 7. We were not even given notification on the delays, we only found out after we went back to the store to find out what was going on. We were told our delivery was at the warehouse but being taken off the truck because they are overbooking their deliveries. They rescheduled again for Nov 16 in the morning. They have now rescheduled again for Nov 16 in the afternoon, and when I called just now to find out which delivery window it will end up being, the customer service rep hung up on me. Getting our furniture actually delivered has been a complete mess. If it gets rescheduled again, we will just cancel our order and take our business elsewhere. I don't recommend ordering from here until they get their delivery situation fixed. Update: Only half our expected delivery arrived today and the one thing that was delivered was so poorly built (crooked) we couldn't accept it and had them take it back.
Very bad experience, I will never go back again and will keep people around me way from this store. Bad customers service...
Excellent service. Our salesperson was efficient and courteous.
Nice, well constructed furniture at a decent price. Staff is friendly and helpful.
If you MUST buy from Ashley, please skip this location and go to the Orland Park location--ask for James. This is our 2nd bad Ashley experience. After moving close to this store, thought I would give it another go. My mistake! Though my salesperson was "nice"--at Ashley, it is all about the customer having to jump through hoops to get furniture--not the other way around, as it should be. They act like THEY are dong YOU a favor by allowing you to buy furniture even though YOU are the customer. I had to go back to get a discount that was starting a few days after my visit--instead of letting me call and finalize my order--NO, I had to do spend my day off going back. THEN, my salesperson was not available. Still, I wanted to be nice (why??), and give him the credit, so someone else did me a "huge favor" and wrote my order up. I had a store credit from yet another poor Ashley experience, and they said it would be applied, and my new dresser delivered on 11/5. On Nov 5, nothing arrived of course! I called the store on Nov 9--yep, no answer. (When you call an Ashley store, universally, the phone does not connect to the store. Believe me, I have tried!) Luckily, I had my salesperson's cell, and got in touch with him. Turns out he never put the order in! So, if I am fortunate, I will get the dresser on 11/19. I guess I am so very lucky to be "honored" with a piece from Ashley--no matter when I get it. NOPE. Never, ever again. I will probably just use Wayfair--great products and far, far superior customer service--THEY realize that YOU are the customer, and the reason they are employed. Also, no "Covid" excuses! wayfair.com
Where do I even begin?? My fiancé and I bought a new house and needed furniture. We moved from a small apartment, so we needed most things for the house. We went in to the store during their Labor Day sales. We ordered a bedroom set, dining room table/chairs, and kitchen table/chairs. We were told they would be in the warehouse early October and would be delivered shortly after. Great! Since we were moving late October. Around October 10th, I called to get an update, and the customer service man said I will receive most of my furniture on October 23rd and the last two pieces on the 26th. A little late, but fine. Now it’s October 22nd and I haven’t heard from anyone at all. I call for an update and they tell me it won’t be delivered until the 31st and the last two pieces won’t be in stock until late November. WHY WAS I NEVER INFORMED OF THIS. I never once had someone from the store contact me about a delivery delay. I called every single day for an update. Meanwhile, we were living out of suitcases and eating on the counter. I was eventually able to get the majority of my furniture on October 27th. They delivered my dining room table/chairs and bedroom set (minus the nightstands). They delivery service starts putting together the bed, and he tells me they did not have hardware in the box! There was no way they could put the bed back together. I spoke with someone on the phone who said they would deliver a replacement piece within a week. 100% guaranteed. Very frustrated but fine since she guaranteed it. I call the next day, and they tell me it will be delivered in a week and a half. WHAT HAPPENED TO THE GUARANTEE?! Whomever I spoke with on the phone on the 27th very clearly LIED to me. I continue to call every day for an update. They tell me my kitchen table/chairs and replacement bed piece will be delivered November 6th and the nightstands are now expected... MID DECEMBER! Seriously!! I finally call November 4th and they tell me that ALL of my remaining furniture will be delivered the 6th. No idea how that’s even possible since the nightstands were supposed to be back order until December now. Finally, on November 6th, all of my remaining furniture was delivered. I am thankful I never have to deal with Ashley furniture ever again. Not only did they tell me multiple different dates and give me numerous excuses, but they NEVER called me to update me on my order. Not once!! I spent thousands of dollars on furniture and was treated horribly. I understand there is a delay due to COVID, but UPDATE YOUR CUSTOMERS!!! Also, don’t provide customers with FALSE delivery date estimates! I spent hours and hours on the phone with them. Mind you, it takes 20-30 minutes just to reach a representative. I want some sort of compensation because this was all just ridiculous. The only positive was that the delivery men were quick and easy.
Where do I even begin??My fiancé and I bought a new house and needed furniture. We moved from a small apartment, so we needed most things for the house. We went in to the store during their Labor Day sales. We ordered a bedroom set, dining room table/chairs, and kitchen table/chairs. We were told they would be in the warehouse early October and would be delivered shortly after. Great! Since we were moving late October. Around October 10th, I called to get an update, and the customer service man said I will receive most of my furniture on October 23rd and the last two pieces on the 26th. A little late, but fine. Now it&'s October 22nd and I haven&'t heard from anyone at all. I call for an update and they tell me it won&'t be delivered until the 31st and the last two pieces won&'t be in stock until late November. WHY WAS I NEVER INFORMED OF THIS. I never once had someone from the store contact me about a delivery delay. I called every single day for an update. Meanwhile, we were living out of suitcases and eating on the counter. I was eventually able to get the majority of my furniture on October 27th. They delivered my dining room table/chairs and bedroom set (minus the nightstands). They delivery service starts putting together the bed, and he tells me they did not have hardware in the box! There was no way they could put the bed back together. I spoke with someone on the phone who said they would deliver a replacement piece within a week. 100% guaranteed. Very frustrated but fine since she guaranteed it. I call the next day, and they tell me it will be delivered in a week and a half. WHAT HAPPENED TO THE GUARANTEE?! Whomever I spoke with on the phone on the 27th very clearly LIED to me. I continue to call every day for an update. They tell me my kitchen table/chairs and replacement bed piece will be delivered November 6th and the nightstands are now expected... MID DECEMBER! Seriously!! I finally call November 4th and they tell me that ALL of my remaining furniture will be delivered the 6th. No idea how that&'s even possible since the nightstands were supposed to be back order until December now. Finally, on November 6th, all of my remaining furniture was delivered. I am thankful I never have to deal with Ashley furniture ever again. Not only did they tell me multiple different dates and give me numerous excuses, but they NEVER called me to update me on my order. Not once!! I spent thousands of dollars on furniture and was treated horribly. I understand there is a delay due to COVID, but UPDATE YOUR CUSTOMERS!!! Also, don&'t provide customers with FALSE delivery date estimates!I spent hours and hours on the phone with them. Mind you, it takes 20-30 minutes just to reach a representative. I want some sort of compensation because this was all just ridiculous. The only positive was that the delivery men were quick and easy.
I purchased a bed in July that was supposed to be deilvered in Oct. I recived a phone call informing me of scheduled delivery date which was Oct 27, okay great....I then recieve another phone call later informing it was now being changed to Nov 4th, okay fine 1 week later no problem. Well, today is Nov 4th and I have not recived any calls or emails for shipping updates. So I call and sure enough my furniture will not be delivered today, thanks for letting me know!!! Unbelievable. Never shopping here again
I purchased a bed in July that was supposed to be delivered in Oct. I received a phone call informing me of scheduled delivery date which was Oct 27, okay great....I then receive another phone call later informing it was now being changed to Nov 4th, okay fine 1 week later no problem. Well, today is Nov 4th and I have not received any calls or emails for shipping updates. So I call and sure enough my furniture will not be delivered today, thanks for letting me know!!! Unbelievable. Never shopping here again. There are no updates, no communication when my next delivery will be, nothing.
This store has potential to do well if they would only answer their phone. I understand that there are delays due to the COVID however the sales person for my order never followed up with me. I cannot judge this store for ALL the salespeople there and I will notify the management regarding my sales person who received commission. My order for living room set has been delayed three times since July and I had to drive 20 minutes there to find out the status of my order. I work full time as a teacher and this is not fair to me as a customer. This store has beautiful furniture and if they improved on some of their sales staff and answered their phone, I would gladly give this store 5 stars.
We purchased furniture back in June. The store had no idea when our furniture would arrive at our home. After much frustration and dishonesty coming from the sales staff and management we decided to receive a refund. They refunded one of our orders almost 2 months later. We’re still waiting on a refund over $2,600 and they just keep giving us the run around. Trisha in customer relations has given us different answers every time we come in to get help with the matter and she’s always irritated and visibly angry when we come here. She’s refused to help us before without getting help from George the sales manager. We’re now 56 days down without a refund and going on 2 months. I understand that a pandemic can bottleneck supply chain but there’s no reason anyone should have to wait this long for a refund. They still have no idea where our money is and when we can receive it or how we’ll go about getting it. Worst experience I’ve ever had with any store period.
Never fails to amaze me how kind the staff are
Tim Robinson was a great guy, he made shopping fun.
Great service, very friendly. Beautiful selection of furniture.
Jenni from the Ashley Home store in Vernon Hills was friendly and extremely helpful in helping me pick out items for my new apartment. Although the company no longer had the couch I wanted in stock, Jenni was able to help me pick out all the additional items such as end tables and accessories. The store itself has a wide variety and a lot of cute items. The furniture doesn’t feel cheap unlike some other places I visited. I especially love that Ashley furniture sells end table/coffee table sets, which helped me save on my budget. You can also find good sales happening throughout the year. Overall, great experience.
Run as fast as you can away from this Vernon Hills store. First, The got the wrong color for my sectional. Second, the customer service manager is not assistive and rude. Third, due to these delays my sectional, which was ordered 10/3 is not not coming until after the new year
Just purchased a bed and couch for my home and Tim was such a great help. Exceptional employee. Thanks Tom for all the great information and all of your help.
Nice furniture, friendly people, great selection.
My daughter ordered a tv stand back in September. It was going to be a housewarming gift from me. One week later, she found something else that she could get right away. I tried calling the store numerous times but no one ever answered. I called another customer service number and waited 45 minutes until someone answered and assured me the order would be cancelled and I would get my money back within 7-10 business days. They could not supply any kind of confirmation of the cancellation. In October, My daughter received a text stating her furniture was ready for delivery. I called again trying to talk to someone. Again the store never answered. Tried the customer service number again. Someone picked up after 20 minutes on hold. She told me she would have someone help me. After 15 minutes on hold I got disconnected. I called back and chose the option to leave my number for a call back. (I never received a call back) I then tried using the messaging on the website. No luck there either. Finally, I decided to drive out of my way to go to the Geneva store which was the closest to me. I had to go to the customer service counter and personally talk to someone there before I could get any kind of result. I received an email that day stating they cancelled the order. I am still waiting for the refund. To conclude, I just wasted 2 hours of my day to get something simple done. Your store is customer based and during these times I would assume you would want to be sure your customers are happy and taken care of. If your stores are fully open, your customer service should be fully operational also. Unless you want terrible customer service, I would hesitate buying anything from Ashley furniture.
Shopping was easy and convenient; the sales person was knowledgeable and easy to work with.
Shannon helped us find furniture during these crazy times, she was very knowledgeable and extremely patient and sweet! We most definitely will be back to finish furnishing our new home!
Horrible experience with this store. Vernon Hills, Illinois. Customer service is the worst I’ve ever had before. My couch broke literally EIGHT HOURS after the couch was delivered to my house. Customer service has been absolutely HORRIBLE. The store has made no attempt to fix the problem. When I call the several numbers I have, NO ONE answered the phone!!! I need a replacement couch, but no one answers the phone!!!!!! 😡😡😡😡😡😡
They work terribly. I am disappointed and angry. I bought a table for self-pickup. They told me to wait a week while it was packed. It takes me 1.30 hours to get to their warehouse. When the time came, no one called me that day, there were no notifications. As a result, I called them in the afternoon to find out what to expect for another 1.5 weeks. And so it happened 4 times !!! Last time they said wait 2 weeks again! As a result, I did the cancelation, moreover, they said to pay fee for what I did the cancelation. I said ok ok, because I had no desire to deal with them. Now I&'m going to go to the store and find out why I&'m being fee if they haven&'t given me the table. It&'s a waste of time and nerves. The same day I found on the site the same table, with delivery. Ordered yesterday, sent today. I don&'t understand why it was such a big problem to pack a table in 1 month time! Not only that, 2 of my friends from my work have been waiting for an order for 3 months !!!! They are told fables 20 times. The same problem, they have to look for themselves, call and ask where their order is. If you want to save your time and nerves, do not order anything in the store now.
A great selection of home furniture and accessories and very nice and helpful sales people 👍
Decent budget furniture
We came in to find a new sectional and Tim Robinson helped us find the PERFECT piece!! He said it was only his second week there, but you would have thought he’d been there for years. He gave us a beyond exceptional experience and we can happily say Ashley Homestore will be our first stop whenever we need new furniture. Thanks so much Tim!!!
Tammy was most helpful and got us the best deal possible by comparing options. Thanks. Hope our delivery will be on time!
If I could give 0 stars I would. My mom order a couch set almost 2 months ago. Today they sent a delivery truck to drop them off, but never gave her a time frame. Well she went to the doctor and called her that they were their. She calls me to stop by I do...was there in less than 10 minutes and they were gone. I called the store and NO ONE picks up the phone. I have been waiting for over a 30 minutes and have yet to talk to a person. DO NOT WASTE YOUR TIME or MONEY HERE!!! Find a place that will have nice things and people that will give you the time of day.
0-0 star . i can give more zeros. horrible service. 2 month more waiting one cabinet. 3-times went store no answer. 10 times call to the store and costumer service. don,t go and buy any thing there. if you ask manager never in store or always busy. still trying to get my money back or answer.
This company has the world worst customer service. I am too far in now to cancel this order and go somewhere else. I wish I could reach some one at the store that ACTUALLY CARED. It takes 45 minutes to reach a customer service rep who basically tells me oh well. I get Covid slowed things down. But the lack of communication is sickening.
Don&'t buy anything from Ashley they are lying on delivery dates. I just spent thousands of dollars on furniture because they had sooner delivery dates than their competitors but it is all fake. Once you buy the furniture they will delay delivering dates. For us it was Sep 22 then Oct 2 then Oct 20 and some items even scheduled for Nov 19th!!!! Even worst, we were expecting (and they confirmed) 10 items to be delivered Today and they just delivered 2 out of the 10!!! by the way terrible customer service. Takes 30 min to pick up the phone and everyone is blaming other areas, just a very bad experience...
We ordered a bunk bed on August 14th. We received a partial delivery (no rails) on September 18. After several weeks of phone calls, we found out (after finally talking to someone helpful) that the rails are a separate order and were never ordered. After several more phone calls and different people, I get the same instructions which are to go into the store and have them order the rails. We have gone in 3 times and talked to them on the phone 4 or 5 times. Trisha at the store tells me I need to wait and she will send someone out to put the bed together. There is no way that there are rails for this bed here, the first delivery guys said they could not put it together because it didn&'t have rails. The numerous people on the phone said there was no order for the rails so they can&'t do anything till we order them. Trisha insists that the techs who come to put the bed together will have rails and everything they need. Everyone on the phone with customer service says that that&'s not possible because they have not been ordered. Trisha at the store refuses to get us in touch with a manager, she says it&'s handled and fine. We need to wait.I find it unacceptable to ask us to sit here and wait another week and a half to have someone come to my home to tell me they can&'t put the bed together because there are no rails, and wait till that time, 2 months after purchase, to place an order to complete the bed.
Very disappointed in the lack of communication from corporate. Ordered a kitchen table early July they said 6-8 weeks for delivery which is understandable due to Covid. I received a few texts about the order being pushed back a week, then another week and then a month. Finally got a text to set up delivery. Picked the day, took off work and waited for the 3 hour time frame message. Well guess what it never came. Called the day before it was going to be delivered, &"no sorry it&'s not the warehouse yet it&'s going to be another week. You will get a call/text to set up delivery again.&" Week goes by and got another message, picked October 1 to have it be delivered. I even called and waited 2 hours to confirm it was in the warehouse and the lady said yes!!!! Called the day before to confirm the time frame. Guess what?!? Not in till the 8th we can set up another delivery day? So here goes another day that I have to take off work. This table has cost me double with all the days I&'ve needed to take off work. Asked to speak to someone higher up but I guess they were to busy to talk. Was supposed to get a call back, didn&'t happen and doesn&'t surprise me. Fingers crossed my kitchen table comes before the holidays so my family and I don&'t have to eat on the floor. Very unfortunate that corporate can&'t get things in order.
Our salesman (Mike Rotman) was attentive, yet allowed us to have freedom to walk throughout the showroom without hassle. Mike was very thorough in explaining each cost and got us the best price possible. Though I went over budget on a dresser for the princess, in the end it was a sound choice with Mike's help.
Amazing team there! Tim and his manager really worked together and got me a great deal!!!! If you are looking for furniture please to go the Lincolnshire they are so nice to work with
In early June of this year I purchased furniture and at the time I was told the delivery would be done in 2 weeks or less?? Two weeks came and went and still no dining room table and chairs as well as assorted desk, dressers and chairs?? And no contact from the store. They refuse to answer their phones! And Im talking 15-20 calls a day!!! I finally drove the 30 miles to the store. I explained the scenario and the person at the desk went into a rage stating that she always answered the phone!! The phone was ringing non stop the whole time I was there and nobody picked it up!!! I was told that the Covid had screwed everything up and that they were literally clueless as to what to do!! They told me to call corporate! After 3 days of calling I finally got someone on the phone and they said the dining room set would be there in September?? They had no idea when the rest would be here!!!! Fast forward to October-4 months since I bought and paid for the furniture and now no one, anywhere, including the store or Ashley Corporate Headquarters, are answering their phones. Whats really funny is Ashley Furniture did not miss a step in asking me to pay for my order in full knowing I would be waiting forever for it!!!! PLEASE!!! Do your self a favor and stay as far away from this place of business as possible!!!! They only care that they collect your money and then bye bye!!! No follow up return calls. No calls back from corporate!!! They ooze of "Take the money and run"!!!! I heard the chain was having financial problems and maybe this is how they pay their vendors!! If you dont believe me then try calling the Vernon Hills store or Ashley Furnitures corporate offices yourself and see? I couldn t make this up if I tried! We all work hard for our money and hopefully spend it wisely! Whatever you do do not spend it here!!!
Our visit was extremely positive. On Tuesday we met with Tony a sales rep who was very helpful and was professional and knowledgeable. On Thursday we went back to buy. Tony wasn’t there so we met with Jenni Wild. She too made our visit very positive. She was positive, knowledgeable and very friendly. Because of both of them we made our purchase. Congratulations to Ashley for the quality of their sales team.
Tim CRUSHED IT!! Extremely helpful, honest, and not overbearing. Highly recommend working with him!
We bought a full bedroom set back in mid-July and still have no idea when it will deliver. We moved in to a new home and don’t have any furniture for our bedroom. We have been sleeping on the floor and clothes have no storage. We were told we would have it in 2 weeks from purchase. That 2 weeks has turned into no ETA as of today. I have received no emails, calls or any status updates, can never get through to anyone after wasting entire lunch breaks at work on hold waiting for someone to answer. Update: i finally got a hold of an ashley call center that canceled my order and processed a refund for me as they told me my things were pushed back to December, when i paid in July m. I finally got a refund, after a month from the time i requested it. I was able to go to Bobs Furniture and get a bedroom set delivered in only 6 days, at a cheaper rate, with more pieces.
I was really happy with the results when I went there. I thought since it was a pandemic going on, it was going to be different. But it exceeded my expectations. For an example, the costumer service was AMAZING. They were very nice and helpful with what I was looking for. The furniture there was amazing and I really recommend other people to shop here. I also liked how they were giving me a lot of options to choose from. I was amazed on how much stuff they have still during this crazy time. I was able to choose style, color, feeling, and extra decorations with it! Like I said, I REALLY recommend this place for furniture and more!
I love their furniture, California King Bed, tempur-pedic mattress, and their costumer service is amazing. The workers at the store is very helpful. When I went to the store they help me with all my needs. I will definitely go back there in the future.
Ordered a sectional 8 weeks ago, was told I would get a call the next day to give me a rough idea about a delivery date since their system was down and they couldn’t tell. Never heard from anyone with a time frame. Finally got a call last week to confirm a delivery for tomorrow, 9/24. I take the day off of work to make sure I’m home. My wife gets a call today from (a very rude) someone who first says that we won’t be getting the couch tomorrow, but rather next week, 9/30. Then she says actually we will be getting the couch tomorrow, but not all of the pieces, just one. And then she changes her mind again and says the 30th. An hour later, my wife gets a robo-call confirming that they are delivering tomorrow. When she calls back (twice) to confirm whether this is true, she gets put on hold for 18 and then 20 minutes before she is just hung up on. I just tried calling again, and the same thing happened to me: immediate hold music followed by being disconnected after 16 minutes of holding. So in conclusion, I have no idea whether I will get a couch tomorrow, how many pieces it may or may not come in, or whether I now need another day off next week. I really wish I could cancel the order, but you don’t actually get a full refund. The furniture isn’t worth all of this hassle.
Toni and Tim were magnificent. ⭐️⭐️⭐️⭐️⭐️ Soon as I walk into the store they were very nice, with a smile, knowledgeable answered all of my questions. They assisted me with the purchase I selected. I would recommend this store to others, very nice selection of furniture😀 Thank you both, Happy customer
Shannon was a rockstar! Funny, knowledgeable and personable! Super excited about our new couches, can’t wait until they’re delivered!! 12/10 She’s stupendous!
Ordered a couch that was set to be delivered 8-10 weeks. Never received any communication. Called customer service and they said the couch was ready & would be delivered/that we should be expecting a call to schedule delivery. Never received a call. Called back and was told it would be another week MAYBE until we get the order. Especially upset due to the misleading customer service who don&'t give helpful/accurate information. Safe to say I will not be ordering from Ashley in the future.
Amazing service as always! Second time coming in and leaving with a big grin. The team here is easy going and they have great customer service skills. 100% recommend if you are in need of furniture in your home/business.
We finally found our new kitchen table and chairs. Shannon and other were very helpful.
I always enjoy my visits to Ashley furniture.
0 Horrible service specially the ladies in the front desk promise call back and all and you need to be behind then for everything Don't recommend it
The Ashley representative was really friendly and helpful throughout the entire search and selection process. She was never pushy and gave us space and time to make our decision, but whenever needed she responded right away with all the information requested. The selection and furniture options at Ashley were the best after visiting many other stores, and had very competitive prices. If Ashley keeps this up I will certainly plan on returning for more future purchases.
Absolutely horrible. They are completely uneducated and incompetent. Delivery and phone number was never set up on our account. Lazy workers completely unaware of what’s going on.
I have the worst experienced with Ashley Furniture, Customers Service are so unprofessional and lack of communications, I order my mattress last med week of June and the Delivery should be July 18... Same thing all over again until right now they keep on pushig it every week and they cannot guarantee any time??? Until yesterday I went to Ashley Vernon Hills Store and ask the customer Service to just cancel my order... The worst part she said that I have to pay 10% cancellation fee... wow what a scam also she said she will email me the cancellation confirmation which until right now I did not received, So please everyone I am asking not to purchased anything from Ashley if you dont want to experienced what I had... Boycott Ashley!!!
I have the worst experienced with Ashley Furniture, Customers Service are so unprofessional and lack of communications, I order my mattress last med week of June and the Delivery should be July 18... Same thing all over again until right now they keep on pushing it every week and they cannot guarantee any time??? Until yesterday I went to Ashley Vernon Hills Store and ask the customer Service to just cancel my order... The worst part she said that I have to pay 10% cancellation fee... wow what a scam also she said she will email me the cancellation confirmation which until right now I did not received, So please everyone I am asking not to purchased anything from Ashley if you dont want to experienced what I had... Boycott Ashley!!!
George was helpful and funny during my search for a new sofa! Definitely made spending enjoyable!
I’ve been waiting for our bed sets at least over two months. Every time we called they said it should be here one week or two then keep changing the date 2 weeks later. The final date they give us was August 11th, here I am still waiting for our sets and it’s going on September smh.
I am updating this review with the latest experience on the same case. I gave my old review 2 months back and I have been told to contact them in an email to get it resolved. Since then, I did follow the instructions given by every agent in multiple calls. Though my sofa and TV sets are in the same state/condition as they were 6 months back. Below is the details: A person came to repair my sofa and TV set (On 08/14). After looking at the sofa and TV set. He said, he have been given only 45 min and 45 min is not enough for him to fix everything. So he did put the new door to the TV set and left my home. I told him that he did not fix the door properly. But he said, that is what the best he can do and he suggested me to contact Ashley to send a new door again. Another person came today (08/29). This person ripped off the cover of my sofa's auto recliner seat. He went out to talk to someone and knocked my door again after 10 min. He did not even enter into my home. He said that he saw a bug under the sofa and with those bugs inside he can not fix the sofa. I asked him to show the bug to me, but he refused to come inside my home and show the bug. He ripped off the seat cover and spread all the sofa material in my living area. Created lot of mess and he left my place by not arranging them properly. Here with this review, I attached the photos of the mess that he created in my living area and the damage he did to my sofa's auto recliner seat (I realized that they disabled the pics for bad reviews, so you may not be able to see them). I cleaned all this mess by myself and the surprising thing is that we did not notice any bugs any where under the sofa. After this bitter experience, I went to Ashley store in Vernon Hills where I bought the sofa, The lady sitting in the customer support area was not even willing to talk to us. She wrote a phone number on a paper and threw that paper on my face. After talking to her for 10 min, she engaged a store manger with me. The store manager listen to me patiently. Finally he also gave me 2 number to contact. That is it. I came back to my home and cleaned the mess that was done in my living area. With this experience, I will not at all suggest Ashley for anyone's furniture needs. Not sure how and when my loss will be covered. ------------------------------------------------------------ I am writing this to express my dissatisfaction with Asley. I purchased all my furniture at Ashley and now feeling bad about it. I chose Ashley because, the quality and service that will be given to their customers will be too good. But now, I experienced the other side of it. The latest experience with Ashley is not at all encouraging me to do so. I bought a sectional sofa and a TV unit last year. Within 6 months, we saw some damages to both of these products because of the less quality. We were been told that, if there are such issues within warranty period, the products will get replaced or repaired. We tried booking a complaint by visiting the vernon hills store where I bought the furniture. They gave me a number to book the complaint. I did the same. All this happened in the month of March. On the same day, I sent the pics of the damaged parts of these products to grtphotos@ashleyhc.com. After a week or so, I have got the new door to be replaced for my tv unit. But we don’t know how to fix it. To inform this, we called the customer care again. This time I got a response saying that, they got all the required information from me and schedule for an appointment soon so that a person will visit my home and the damages will be repaired. After that, we did not call customer care, because we do not want to give bad time to Ashley support staff in the pandemic situation. So, waited for almost 3 months and called Ashley customer care again today (06/04). Surprisingly, we got a response saying that the service request is closed and she will reopen the service request again. Once I hear that I completely lost. This is a very bed experience for me. I would not suggest anyone to purchase their furniture at Ashley.
Sales person was very helpful without being pushy. Got a great price
Very bad service. Waiting for 2 months for a delivery. The delivery was wrong. Then no one picks up the phone and when you call customer service they pawn it off to the store! Don’t buy from Ashley, they are no better than Value City. I have dealt with used car sales people that treat their customers better than Ashley treats their customers. Give them a rating of 0/5
Very friendly and welcoming environment. Our customer service rep ensured a safe and clean environment throughout our visit. Satisfied buyer!
Jessica greeted us as we entered the store! We told her what we were interested in and she proceeded to take us to exactly what we were looking for! We bought 4 kitchen chairs!
Absolutely horrible customer service. I purchased a bedroom set for my child. They delivered the bed without the bed rail. Now apparently it&'s on backorder. They have been jerking us around for 2 weeks. Also they broke our stairs while delivering. I am sure it will take years to get fixed. Please please please DO NOT purchase anything from Ashley&'s!!! It&'s been a month of being lied to! NEVER GO THERE!!!!!!!
Excellent
A good start would be to answer the phone
Update 8/12/20: Recieved response to this review and was told that my furniture would be delivered 8/13 and that delivery was a problem due to covid blah, blah blah. Ok fine! Recieved text and email 8/11 confirming delivery. Today Recieved call saying that only part of my order would be delivered and the other 2pcs would be delivered at a later date. Is that ok? Hell no that's not ok! Why would I only want part of order? Go into Vernon Hills store told that I shouldn't cancel because it might not take that long to get all pieces, it could be delivered next week. If I wanted new furniture for Christmas that would be ok, but I wanted it back in July😡 Never again will I waste my time or money in Ashley Furniture Ordered my sectional 6/14 was told that delivery wasn't expected until 7/31. Every week I recieved text messages extending delivery date another week. Called salespersons and asked why, and was told delivery was still 7/31 and to disregard text updates. 7/31 took off work expecting delivery and quess what, No Delivery! Text salespersons to ask what happened and was later told delivery is scheduled 8/22. I understand the Pandemic situation in manufacturing! I originally purchased to have in home by the holiday(July 4) not Labor Day!!!!
We went into the store looking for a dining room set and bedroom set. We found the dining room set that we had seen online but it didn’t turn out to be the one for us. Lisa was wonderful and very patient with us! She showed us different options and allowed us to take our time looking. She was very good at explaining the financing options. We were able to find a bedroom set that we liked and we are excited for the shipment to arrive! Ashley HomeStore has a good variety of styles. We will most likely return and buy other pieces of furniture from them!
Our experience was great. Our sales person Lisa did a fantastic job as well as Dr. Tony. They listened to us and we're never pushy. We looked at a lot of furniture places but came back to Ashley for our purchase. Thank you Lisa for all you assistance.
Very nice people. Gave us 20% off and very patient with us running all over the store.
Found exactly what I was looking for.
Purchased products on July 5th by Sagar and was promised a lead time of 6-8 weeks (I have texts to show) which wasn&'t the perfect scenario because my move in date was mid August, but I agreed to that timeline. Anyway, every week they sent us updates with pushed back dates. For example, one said the August 30th, then September 9th, then September 16th, etc. What&'s the point of getting these texts if they&'re just getting your hopes up for it to just change the following week? Ashley&'s furniture just sets up their customers for disappointment. Finally, I call the store and they tell me that I can&'t cancel the order because they&'ll charge me the 10%, and that my order is expected to arrive at the end of October. That&'s 3 MONTHS after purchasing the product!!! Then, All we got was a &"sorry, I&'ll call you back&". No refund for shipping? No discount on the product? Nothing. We purchased basically everything you could think of from them and we are going to be sitting on our living room floor.Honestly, it&'s super disappointing and not trustworthy at all. I highly suggest NOT shopping with Ashley at all. Just go elsewhere and save yourself the headaches. I completely understand that we&'re going thru and pandemic right now, but I completely feel lied to. Ashley should set accurate expectations. It&'s so sad, I have no idea what to do now.
Such great service! They knew exactly what I wanted and helped get the best prices possible. The staff was extremely helpful and kind. Highly recommend.
I am so disappointed and angry. I went in on Sunday 08/02/2020 I was looking for a sofa and loveseat. Tony the salesperson there was helping us out. We decided to place an order with him but before i did this I told him “Are you sure my couch will come before October” he told me “Yes it is only a 4-6 week wait so be prepared to wait only until mid September” I told him great because if it’s past October I do NOT want it. But he guaranteed it would not be that long. Well I get a notification today that my couches won’t be getting here until MID NOVEMBER. the only reason I’m not cancelling is because I already paid for it but I should’ve just gone elsewhere. I will not be shopping here anymore. The employees should be truthful and not give me false hope. Do not shop here unless you want to be lied to and have to wait for months.
(Translated by Google) I liked this store, I came for a specific item that I looked at in advance on the Internet. They did not have it in stock, but they ordered it for me, waiting time 2 weeks. Before them, I was in a small store, there this product was not available either. I was offered to wait 2-3 months. But this product was $ 30 cheaper. Ashley gave me the same price and 2 weeks waiting time. (Original) Этот магазин мне понравился , я пришел за конкретной вещью которую я заранее посмотрел на интернете. У них её не оказалось в наличии, но они заказали её для меня, время ожидания 2 недели. До них я был в маленьком магазине, там этого продукта в наличии не было тоже. Мне предложили подождать 2-3 месяца. Но этот продукт был на 30$ дешевле. В Ashley мне дали ту же цену и срок ожидания заказа 2 недели.
They got our order wrong and now we have to pay for additional shipping and wait again for our order. VERY rude and unprofessional employees. (Tammy and girl at front). I highly recommend retraining them in customer service because they lack in that area.
Says one thing and they ordered another. Was told our fault and now we have to pay additional fees and wait another 6 weeks for this piece to come in. Totally unprofessional and rude employees (Tammy and the girl at the front).
Bad experience buying furniture here. Customer service is terrible. We received a damaged furniture and when we called the customer care, we were not able to reach anyone as it just went through their recording.
The original sales person was not so good. Everytime I turned around he was gone. Then he asked another sales lady to help and she was great!! So 5 stars for her.
Noone is answering the phone at the store for warranty questions. Please ignore buying from this place as they will ignore your post-sales.
Our salesman Ed was very helpful and very patient!! He really walked me through the options and let me really be sure that I was happy with my choices. Can’t wait till it’s delivered!
During Covid ordered a recliner, original shipping date postponed, no problem. Next shipping date delivery came, box was damaged and falling apart - delivery man said check the chair and call if there's any damage and left quickly! Two seniors unboxing the chair and the frame is broken. So I called, on hold 15 min and auto disconnect! Called guy who delivered - he said too bad he was far away, call his boss. Disconnect after 15 min. It's been 6 weeks since delivery-Luckily I used PayPal and they reimbursed entire cost to me BUT I've got this broken chair here and have been trying to give it back so they could put it in their discount- you got it- repeatedly hung up on! I had gone to the store prior to the Covid and shopped a few rooms of furniture for my rental - gonna keep shopping and not looking back! Maybe the local firehouse can fix the broken boards on the base.
Deborah was fantastic for my shopping experience. She understood my budget and my vision for decorating my new home. She explained everything I needed to know in terms of options, payment, delivery, and assembly.
What makes a good or bad experience when it come to deciding on a major purchase all comes down to the salesperson. We could not have asked for a better experience today than we had with Debbie B. She made the whole process of getting our new couch fun and she completely put us at ease. I wish all salespeople had her training & demeanor, she was amazing. Definitely ask for Debbie if you shop here. Thank you Debbie! ♥️🥰
Edward showed us the bedroom set we were looking for and worked with our budget!
I had a wonderful experience at Ashley HomeStore today! Ed, our sales consultant, was knowledgeable and patient, it was a great time and I'm very happy with my purchase!
Online purchasing is a complete nightmare and joke. Ordered a couch in June 2020 with delivery date of July 2, 2020. No calls, no confirmations and no way to talk to anyone about an online order. The BOT help with a live person tells me I have to contact delivery company since its not Ashley but outsourced via DSG - I emailed, called (number always busy), no one could help me. Then I am told its being delivered on a Sunday. We are a business and are not open. Can't click on reschedule delivery on website, contact DSB via their listed email with no response. And my credit card was charged with no confirmed delivery date or ability to cancel, talk to someone at all. If you call customer service after 15 minutes it forces you to leave a message and someone should call you back. 3 messages left and no call back. I purchased in store and never had an issue, online purchasing is a nightmare. HORRIBLE customer service - you just lost my business.
I shop at Ashley all the time to decorate our Airbnb&'s! Their style is current and very trendy without the expensive prices. They usually have 0% financing as well if you want to pay for your furniture over three, four, five years. My sales guy left the company but the manager recognizes me by name and always greets me at the door with a smile! They take good care of me every time I come. Such great customer service!
HORRIBLE POST-SALE SERVICE. I went in and bought a living room set for my new house in June. I was told by apparently the store manager Debbie Blank they couldn't update my address information in the system due to "fraud policies". She said I needed to email them a utility bill to prove I live at the new address and they would then update it in the system. I emailed them the following week with a utility bill to prove new residence and no response, I sent a follow up asking if they saw my email and again no response. I have been calling the phone number on the sales order every other day and it just has me on hold for 10 mins before hanging up. I haven't heard back from anyone or been able to get a hold of anyone to update the shipping address. On top of being told it would take 6-8 weeks for delivery there is not even any way for me to get a hold of anyone to make sure this will ship to the right location. They're happy to have you swipe your card but leave you on your own after that. I will be escalating this to Corporate very soon.
Service was wonderful. Debbie was very patient showing us different styles and color sectionals. Yes I would recommend going to this Ashley
AVOID SHOPPING HERE AND SAVE YOURSELF SOME TIME. If it was possible to give a lower rating I certainly would. We purchased a new house and wanted to buy from this store as our previous experiences had been wonderful and the furniture has held up well. Obviously it has been difficult to schedule appointments to order in store with the covid crisis going on and we waited till we could go in store to order because so many items were backlogged online. The appointment process was easy but upon arrival we were basically treated like we were wasting the Associates time. They seemed uninterested that we were spending well over 5k there and offered little to no help. We treged on and ordered our furniture and bought the protection plans as well. A few days had passed and we ending up finding furniture from another seller that we fell in love with and were actually treated nicely so we ordered from there instead. We attempted to cancel our order with Ashley and after waiting to get in touch with a representative after the call disconnected twice while waiting on hold, we were told we had to go in store to cancel. Once again we made an appointment and went into the store to deal with the lackluster staff and upon trying to cancel were told that we had to do it over the phone. We explained what the phone rep directed us to do and in a huff the associate told us our order had been canceled. Now it has been 4 weeks later and out of the blue our credit card has been charged for protection plans for furniture we canceled orders on. Finally after getting in touch with a representative they said the refund should be processing soon but did not have the time to look at the order and give an exact eta. This last experience is what has pushed me to write this review in hopes that others will avoid this store and company so they don't have to go through the same hurdles we did. I can only hope that the corporate level sees this review and can give some guidance to this location on how customers should be treated.
The worst customer service I’ve ever experienced. I purchased a Greagle sofa March 30,2020 delivered Friday May 29, 2020. I didn’t notice until after the delivery personnel left that the top middle frame damaged the wood busted an splintered an material cut. I paid $90 bucks for delivery. I started on Monday June 1,2020 calling but no one ever answers leaving messages chats an emails nothing works. Because I bought online I’m in this big black hole of no return. I received an Ashley credit card so I’m paying on this sofa that’s damaged if I don’t pay my credit will be damaged. I bought from Ashley because of their name but my opinion is their name is not worth 1 cent.
Shopping here felt safe, as appropriate precautions were taken. We still received friendly and helpful assistance and picked out furniture without any issues.
We have been loyal customers of Ashley for the past 8 years. Came to the store looking forward to purchasing sofa and dining set. We were helped by Sandra who was very helpful and detailed- outstanding customer service. However, we left very disappointed and without purchasing due to the rude attitude of the store manager - Debbie Blank. We came with kids in tow and 5 mins into the viewing of furniture, Debbie came along loudly expressing her dissatisfaction with our kids for touching & feeling the sofas/tables and for not being close (glued) to us. Our main concern and issue here is with the voice and body language used to express her “ask” ...it was rough & unwelcoming!! The kids were by no means loud or throwing/breaking things! Overlooking the first rude instance, we shepherded kids to strictly stay close and were moving along towards our viewing and yet again Debbie came barreling in reminding that they have to wipe areas/things & it is an inconvenience/extra work when we all do not follow in same line/direction. Let me state, there was a family of 4 with two girls who were all over the place and we did not see Debbie “reminding” them or paying this family any mind. Why? Please be fair and welcoming to all customers…be mindful of your actions. If Ashley / management is bothered with cleaning and for having kids in the store then please clearly state outside your stores that “Kids are not allowed/welcomed here”! Another instance of incompetent customer service and management: when Debbie was asked by her staff for sofa measurements on a specific sofa, without bothering to find out the specifics or offer help, Debbie responded to her staff member stating “not all sofas have measurements”. Really? Is that how you treat your own employees? We will not be returning to this store for any future purchases.
Horrible experience shopping for furniture at Vernon hills store location. Debbie who is store manager at this location singled us out from the get go and was very rude. She did not even had courtesy to help answer very simple question pertaining to the furniture out in the store. Even though we liked some furniture, left without making a purchase. There are other furniture stores in the area who'd love to have our business.
We have been loyal customers of Ashley for the past 8 years. Came to the Vernon Hills store looking forward to purchasing sofa and dining set. We were helped by Sandra who was very helpful and detailed- outstanding customer service! However, we left very disappointed and without purchasing due to the rude attitude of the store manager - Debbie Blank. We came with kids in tow and 5 mins into the viewing of furniture, Debbie came along loudly expressing her dissatisfaction with our kids for touching & feeling the sofas/tables and for not being close (glued) to us. Our main concern and issue here is with the voice and body language used to express her "ask" ...it was rough & unwelcoming!! The kids were by no means loud or throwing/breaking things! Overlooking the first rude instance, we shepherded kids to strictly stay close and were moving along towards our viewing and yet again Debbie came barreling in reminding that they have to wipe areas/things & it is an inconvenience/extra work when we all do not follow in same line/direction. Let me state, there was a family of 4 with two girls who were all over the place and we did not see Debbie "reminding" them or paying this family any mind. Why? Please be fair and welcoming to all customers...be mindful of your actions. If Ashley / management is bothered with cleaning and for having kids in the store then please clearly state outside your stores that "Kids are not allowed/welcomed here"! Another instance of incompetent customer service and management: when Debbie was asked by her staff for sofa measurements on a specific sofa, without bothering to find out the specifics or offer help, Debbie responded to her staff member stating "not all sofas have measurements". Really? Is that how you treat your own employees? We will not be returning to this store for any future purchases.
So far its been fine, I might need to write another review once the product is delivered. The customer service was attentive, but I have to comment that I was disappointed to see that the sales person was licking his hands before turning the pages of the papers during transaction. With all the covid stuff, I was completely gross out to bring a copy of that contract home with me and look it over as I would be touching them. Please advice!
Had another great experience at Ashley I've purchased several pieces of furniture at there store in Vernon Hills IL. The sales staff was very knowledgeable and polite, and the best part was the quality for the price I paid.
First off we have bought furniture at the Vernon hills location many times! The quality is crap! DO NOT BUY the warranty! They never honor any of the claims. It&'s very upsetting. They fool you into believing that they will cover everything. They don&'t.
Highly recommend the Vernon Hills location! Especially our salesperson, Sandra! She is great at her job and makes the process so easy! We found the prices to be lower than another large store in the area, and couldn’t pass up the sales! The only thing we would change is a sooner delivery date! We will definitely go back for other rooms to furnish.
Tammy at the Vernon Hills location was very kind, patient and helpful. We were picking out a new couch and she helped us with the layout of the sectional and explained how it would look in our new home. The transaction was smooth and she gave us a great price.
First time shopper and buyer! Beautiful showroom, great sales and salesman, not pushy. Will definitely return.
We had a good experience at the Vernon Hills store. Our salesman Tony was nice, wasn't pushing us to buy,which makes your shopping experience much easier. We bought a sectional from Ashley furniture. We haven't received it yet ,so I can't give a review yet on the furniture.
Sandra was extremely helpful during our shopping experience.
Horrible customer service, the sales associate Tammy was very rude, when I first walked in she was looking at me all crazy and paused and asked if I saw something online?, then she paused for a minute and said did I have a appointment?, then she go through a whole speech which was irrelevant saying "next time" schedule an appointment, the guy at the front door already let me in, which was no problem. I had a issue with this location before, with me walking around the whole store without anyone acknowledging me I will go look at furniture else where, this place lost a customer.
Horrible customer service, the sales associate Tammy was very rude, when I first walked in she was looking at me all crazy and paused and asked if I saw something online?, then she paused for a minute and said did I have a appointment?, then she go through a whole speech which was irrelevant saying &"next time&" schedule an appointment, the guy at the front door already let me in, which was no problem. I had a issue with this location before, with me walking around the whole store without anyone acknowledging me I will go look at furniture else where, this place lost a customer, good customer service is what brings customers back!
i bought my whole furniture 2 queen beds shelves , sofa, love seat, dinning set from this store, had an issue with sofa and love seat with in 6 months after purchase ( Sofa and love seat not holding the shape)called in customer care they sent in service guy who puffed in the sofa and love seat with microfiber and this time the stitches came off and shape is going back to flatter/clustering. apparently the service guy agrees its faulty design but he didn't put it in his notes and 1 year warranty expires soon and after that i have to deal with the GBS extra protection. when spoke to customer care ashley is not giving any re selection or credit for this and in turn they will send in the covers to repair again.... and i guess they expect us to call the GBs extra protection every 3 moths to repair they wont agree its a bad design and service guy wont leave actual root cause genunley with a fear he wont be used by ashley again overall experience after this is i would never buy again in ashley worst customer care.
Scam artists. They will tell you ANYTHING to sell something. I was told I have 24 months interest free and imagine my surprise to find that isn&'t true at all!!! Sadly the store isn&'t open now and I&'ve been on auto payments the past year. Now I&'m paying double what the price of the couch is. I trusted what they told me like a fool. I went to pay the remaining balance and saw that they had added a giant lump sum on top of my payments. I will never use their card again. I will make sure my friends and family know of my experience. Not to mention they played up the protection package which I bought yet haven&'t been able to get someone out to treat this stain because they outsource it to a company that will never show or call.
Was a good experience! Helpful and strait to the point. Had everything we needed!
This is by far the the most unprofessional furniture store from the location to corporate that you will ever deal with. STAY AWAY!!! If you have an issue with your item they will not do anything to resolve. If you have to deal with Zina, Tracy, Tricia(the worst manager) or Lisa you will just get empty apologies and advised they will look into the order and never get back with you. A total disappointment for start to finsh
Was able to find a few options for a new sectional at the Vernon Hills location. Stu and Tammy were a great help in providing the information we needed and locking down a great deal!
Pleasantly surprised to find a couch that met our requirements for $199! Lovely dark blue - lots of pillows & comfortable & durable construction. Great customer service from a young woman who had only been there two months! All in all a good day!
Great service and very helpful!
Worst store ever! Do not buy from Ashley's let alone the Vernon hills store! They will be so nice to sell you thousands of dollars worth of couches. We got a couch delivered. And it was broken. They replaced it two weeks later with another broken couch. Now we are waiting another 2 weeks to receive another couch. The customer service at this location is horrid! Tracy and Trisha are some seriously laY people! Would not do anything to help me get a couch delivered quicker. No option to refund my whole purchase either. They leave you stuck with a couch broken in half for weeks. Will never shop here again and I recommend you don't either
First of all, you walk in and it's dark and crowded and you can barely walk around. I almost fell over a table. Secondly we were helped by a very nice lady and talked with her for awhile then decided to go elsewhere to continue looking. As soon as the first salesperson left us another was all over us. We tried to explain that the other woman already helped us to which her reply was "I know I'm just trying to sell you also" no thanks. Talk about being bombarded.
People there were kind and price was good.
Good deals if you look for them
I'm very happy with Ashley homestore. The sales person was very knowledgeable and took his time in explaining the details of the furniture.
I purchased a dining room set with eight chairs and a buffet. After 2.5 years I had to use the extended "warranty" that I purchased. They refused to fix the scratch because the table is delaminating. They told me that Ashley should not have sold this coverage to me as a warranty but rather insurance for accidents ONLY. They approved for the table to be replaced. Ashley came back and said that the table had been discontinued. So Guardian the warranty company tells me take the $400 and buy a different table. Both Guardian and Ashley expect me to have a table that does not match my buffet and eight dining chairs. A year and half later still the same BS. If you call Ashely " corporate " you are only able to speak customer service reps that can't do anything for you. Ask to speak to upper management and some will tell you that someone will get back to you and no one ever calls others will tell you there is nobody else to talk to you. And a local store Vernon Hills nobody there will even call me back. They do not stand behind their furniture and they definitely do NOT care about their customers. How in the world do you expect somebody to have a formal dining room? With a mismatch table chairs and buffet that is just beyond ridiculous. I will never ever buy another single piece of furniture from that store over again. Buyer beware
Came into the store, found similar item I was looking for that was online. Salesperson was very helpful and I completed my purchase in record time from my usual time in a furniture store. I look forward to my delivery and enjoying my sectional for years to come!
Had a great experience. Deborah was super helpful. Looked at the other local furniture stores, but went with a dining table and console from here that was exactly what I wanted.
Weekly waiting game to see what sort of BS excuse Ashley furniture gives us on the location of our furniture. Ordered a media console in January , paid in full , delivery scheduled for January. Calls me day before scheduled delivery and says oops it won&'t be delivered for 3 more weeks. Calls me 3 weeks later and says okay so we&'re trying to schedule your delivery for the next week , insane. Communicates with me today and says oops I&'m sorry your delivery is pushed back another week. The management and execution of this place is absolutely pathetic. Will NEVER be shopping at an Ashley furniture again. Dishonest, say anything to make the sale type of people. The same piece of furniture was available on Amazon with 2 day shipping. I figured I&'d be nice and shop locally, shame on Ashley.
Ashley HomeStore always has a great selection and great prices. This is the third room we’ve furnished from Ashley and there are no complaints.
We came in needing a new couch to replace our existing family ily room furniture. Sandra did a great job walking us thru all of our options and did a great job showing us how the new furniture would fit in our room. She made the whole process so easy and stress free!
We were helped by Annette. She was very friendly and knowledgeable. We came in because we weren't sure what kind of mattress worked for us. She asked us about how we sleep, what positions, things like that and was able to let us try a few that really hit the mark! She knew the insides and outs of not only the mattresses but the bases most appropriate for them and everything! We appreciated her help and would love to come back next time we need anything!
The Salesperson , Annette Haag , was great and a very nice person . She explained everything very well . I recommend buying from Ashley store
My wife has already attempted to reach out KL. I'm sure you already read her review. If anyone truly cared a manager would've called us back the day of the purchase. Instead we were passive aggressively questioned and blamed for the issue. A quick sale managed to take about 90 minutes and 4 different employees. The bed we were replacing was in better condition than the one we bought. No one should have to part swap on a new purchase. READ RECENT REVIEWS! AVOID VERNON HILLS LOCATION!
Very organized store and good amount of inventory. They salesperson and team was very helpful and place tremendous service. They were very willing to work with you and listened to our needs. All of our furniture is from Ashley.
I ordered my whole first floor of furniture from Ashley Furniture in Vernon Hills. They were ever so nice in the store but my furniture was delivered damaged. At first they gave me very hard time to replace it and after much back and forth they finally agreed. Well The damaged couch and 2 chairs have been delivered a total of four times each time with a rip or stain. I have expressed my frustration and how unleashed I am to customer service and at this point they are like well you need to call your store. It is unbelievable the low level of service you get once they make the sell. I'd I could have gave then no star I would have. The issue is still not resolve. Don't shop here.
Do not shop at Ashley Furniture. We purchased furniture in December of 2019 and have had to reschedule delivery 3 times because mysteriously the items are not available on the day of delivery. It's been 2 months after we were told at the point of sale we should have everything in a few weeks. DO NOT SHOP AT ASHLEY FURNITURE!!!
Annette was very friendly and very professional. The manager Craig answered all of our questions and concerns. Definitely recommend this store.
What a wonderful experience. Annette was incredibly knowlegeable and personable. We are so pleased with our purchases and will definitely be back.
Loved the furniture we bought and the help from Jazmin. But as we were looking around another salesman stalked us and despite telling him we wanted to look around on our own he would Not leave us alone. Ended up leaving and coming back later to find the original person we were working with and intended on buying the furniture with her. As she was writing up our paperwork a manager whispered in her ear that the sale was going to the annoying guy that wouldn’t leave us alone. That was disappointing because we intentionally left to come back later so we didn’t have to deal with him.
I like Ashley Furniture - Decent furniture at a decent price. I was not thrilled with our sales experience today though. We came in and had a lovely young lady start helping us before we got turned over to the ‘Captain’. He stunk of cigarettes and would not let us browse on our own. I understand furniture sales is commission based, but being hassled non stop doesn’t make me want to come back. We did come back to make a purchase and asked for the young lady but it seems like the ‘Captain’ still got the sale. Take a lesson from Bob’s, introduce yourself and let the customer browse on their own. If you do come here, ask for Jasmin, she was wonderful and respected our desire to browse with a stalker.
Loved the furniture we bought and the help from Jazmin. But as we were looking around another salesman stalked us and despite telling him we wanted to look around on our own he would Not leave us alone. Ended up leaving and coming back later to find the original person we were working with and intended on buying the furniture with her. As she was writing up our paperwork a manager whispered in her ear that the sale was going to the annoying guy that wouldn’t leave us alone. That was disappointing because we intentionally left to come back later so we didn’t have to deal with him.
WORST COSTUMER SERVICE!! Don’t try to buy any furnitures here. Tammy the sale associate is a liar!!!!
Awesome collection
sale person was telling me through the entire time that everything was 20% off until it was time to pay then it was only 10% total bait and switch. unfortunately my wife had already decided I was ready to walk out and then when it went on sale a week later I was told I could not get the difference back. this was my second furnature purchase from ashley and will be my last and will dissuade everyone I talk to
Friendly people, helpful staff
Do not but there! Not only there any Ashley furniture store. They scam people for warranty which will not cover any of your furniture problem.
Moderate prices
I enjoy every associate and supervisor who works at the Ashley home store in Vernon Hills. They are very considerate, patient, and understanding to the needs of the customer and I really enjoy my experience every time I shop at that store. I will always go to this store first whenever I need new furniture. They understand how to sell while at the same time treat people like their own family. 5 stars from me Jeff Pride.
On 12/6/19, we placed an order at the Vernon Hills store for two bedroom sets (Faelene and Paxelberry) for my girls. That order consisted of multiple pieces, but in general those pieces were to end up as 2 full beds, 2 nightstands and 2 chests of drawers. At the time the order was placed, a delivery date of 12/28/19 was agreed upon for the entire order with the exception of the Faelene nightstand which was on back order and was schedule to be delivered separately on 1/2/20.When the delivery came on 12/8/19, in addition to the nightstand that was still on back order, the truck was missing the bed rails for the Falene bed. And the Faelene chest of drawers was found to be defective as none of the drawers were able to be pulled open. Consequently, the drivers took the chest back and left the headboard and footboard. The second bedroom set was fine. A second delivery date was scheduled for 1/6/20 at which time the back ordered nightstand and the missing bed rails were to have been delivered. On 12/29/19, I received a call from Ashley to inform me that in fact my items would not be delivered on 1/6/20 because whoever set up the delivery date "forgot" that Ashley doesn't do deliveries on Mondays! We rescheduled for 1/7/20, despite the inconvenience this presented with everyone's work schedules. On 1/7/20, two drivers showed up at the anticipated time and had with them the chest of drawers and bed rails. They did not, however, have the back ordered nightstand which apparently was still unavailable, although NO ONE bothered to inform us of that fact prior to the delivery. In addition, they discovered that the footboard (left at our home after the first delivery on 12/28) was missing the feet to the bed, so there was no way the bed could be assembled. Despite this, the drivers insisted that we sign for the chest and bed rails. When we declined to do so, one of the drivers became very aggressive, loud and agitated and started hauling the items back downstairs and onto the truck. We were attempting to contact the store to try to get a resolution but he refused to wait, became verbally abusive and ultimately threatened to run his truck over my lawn! The police were called but didn't show up until the delivery guys left (very hastily), leaving behind the assembled dresser and still boxed bed rails in my foyer. It wasn't until they left, that we realized one of the chest drawers was defective as the drawers do not open or close. So now I have a head board, a foot board, rails in a box and a busted chest of drawers. After much back and forth with the store's customer service manager, we finally said we wanted to cancel the unfulfilled portion of the order because the whole experience was just too much. We also attempted to contact the distribution center regarding the incident with the driver, but other than lip service, we have heard nothing regarding that. When we asked to cancel the order, we were told that it was not possible and that we would still be charged. I'm not sure what we would be charged for exactly since all I have is pieces of pieces of furniture and nothing usable. Since we were not provided any terms for cancellation or return with our order paperwork, we sent a written request to cancel the order on 1/10/20, relaying all of the craziness noted above. It doesn't seem reasonable that Ashley should be allowed to deliver our items in a piece meal fashion since that is NOT what was originally agreed to. When we requested the cancellation, we were told that that is not an option; that we would be charged a restocking fee; that we would be charged for the pieces that were delivered (despite the fact that they are not usable); and I can't even remember what else they were going to try to charge us for. But the customer service manager said that she would call corporate and see what she could get worked out. I have yet to hear back from the manager, but I just got a text from Ashely trying to set up another delivery date?! How about you come and pick up the crap that you dumped in my home, fire the abusive delivery guy, refund us for the entire bedroom set, delivery fee and extended warranty and give us a SUBSTANTIAL credit on the other items for the abuse that we have had to endure!
Really had good experience here with sales staff
What a cluster. I ordered a sofa with chaise a month ago with today as the delivery date. Someone took a day off work to greet the delivery men only to have them bring half the sofa. The delivery men hemmed and hawed and said something about the wrong color was ordered for half the sofa and that the piece would be delivered this Saturday. When we called to find out what time the second piece would be delivered we were then told that it would not be in stock until 1/7 and delivered until 1/11. We received no notification of missing furniture or change of delivery dates. It took over 25 minutes to get a live person and with no relief other than "yes you should have bern called". I don't know what they expect me to do with half of a couch but two week in between time is ridiculous. Order was cancelled and they can pick up half of the couch when it's convenient for me and I don't need to take a day off work!
We walked in looking for a sofa and had someone come over to help us out almost immediately. All the stuff here is nice. But we were able to narrow things down to a price range and Annete was super cool about us taking our time to look everything over after talking about the specific type of cushioning and cat safety we were looking for. All in all it was a great experience.
Walked in just to see. A special on a floor model bedroom set for less than $1000 turned into a 6K purchase. Sales team was patient and provided all information for us to make the proper decision. Discounts were applied and additional manager discount. Thank you for going the extra mile. I have been a customer over 10 years and I will continue coming to this store.
Great service. What I like about Ashley is that their products are always changing. Unlike LaZBoy. Bought a couch 6 years ago, went back a couple months ago, same couch was still there! I can see why locations are closing. Keep up the good styling Ashley! I'd definitely keep going back.
Don and Tony were great helping make sure I got exactly what I needed for the price I wanted!!!
Great service
Furniture quality is pure junk! Look at my kitchen table that is only 2-3 years old. Peeling and screws falling out left and right. Warranty sends you through hoops, and in the end my claim got denied for an unspecified reason. You get what you pay for ..
Just bought some furniture with Captain Morgan. Great Salemanship and approach.
John was wonderful. He was very patient even though we personally took a long time. He never once got impatient or frustrated. He walked around the whole store to show us all that we wanted to see. He made jokes when he could see I was getting frustrated.
I was helped by Annette at the store. She is very knowledgeable about the mattresses and also, understands what customer wants. She helped us find the right furniture for our living room. She told us about the on going offers and tried her best to give us the best pricing on the furniture. The store has a lot of options and I didn't had issues finding the right thing for me. Thank you Team Ashley.
Deborah B. has been a great help with getting new furniture for my new place. Definitely recommend her expertise if you're a first time buyer here. She gave us really good advice & knew what we needed for the space that we have! Thank you so much for all your help, you're the best! :)
It was a very easy process. I will definitely shop here again. John was a lot of help in our purchasing.
Captain Stu Morgan was great to deal with.
I ordered 3 tables, to be delivered on Dec 6. I received the text message stating the delivery times. Then I received a call with a voice message saying that 2 of the tables were on backorder but they will do a partial shipment of the one. I took the time off off work for the delivery but was never notified they weren't coming. When I called they said all 3 were back ordered. DIRTY POOL Ashley Furniture. You just didnt want to do the delivery. If they are not delivered this Thursday, I will be canceling my order
Courteous and friendly service. Very receptive to our requests and eager to make us happy.
Go see Tony Z. Fabulous service. He&'ll take care of you. We purchased a living room set which will go very nicely in our new house. Thanks Tony for all the help and patience.
Debbie was very professional and helpful when we came in to look for a sectional couch. We had been looking around that day at other stores. But the Ashley’s at Vernon hills had more selection we had made up our mind about a sectional me and girlfriend both liked. Debbie was taking care of another customer so she told us to walk around. We ended liking another 4 piece couch better and she was more then happy to take care of us . We also ended up getting a bed and a mattress . Definitely a good experience.
Debbie helped me find a living room set and a new bed. She was very friendly and helpful.
Basically, the good reviews on here are because they pressure you when you leave to put a review on google or yelp in exchange for entry into a drawing. But don't let those reviews fool you, this place is essentially a racket. Completely inept management and employees. I picked up a bed and they didnt even have it wrapped. I had to transport it across town in a pick up truck not wrapped. They have no customer service, the only person who was helpful was their warehouse guy. They are quick to accept your money but not very quick to help out when issues arise. I strongly, strongly recommend you take your business to a more legitimate store. Spent two hours arguing on the phone with them for their screw up. Please, I beg, don't go here. Also, if you have any concerns about your data privacy, they gave me my order on a piece of paper with someone else information printed on the back such as their address, Name, phone, etc. I guess they were trying to save paper at the expense of customer privacy.
Great store. Staff and merchadise
I went into the Vernon Hills store to look for a recliner. Keep in mind that I was only looking and pricing. A sales lady named Debbie approached me asking if needed help. I informed her I was looking and pricing and would not be buying that day. She still helped me with a nice and knowledgeable attitude. I have had spinal surgeries and many other back issues which makes it hard to find a comfy chair. Debbie worked with me for a good amount of time and narrowed it down to 2 chairs. I will be going back there to buy my new chair.
I highly recommend this store. If you want great service ask for Debbie she is truly the best.
I went in to just look around and Debbie was very knowledgeable and aware of everything on the floor. Couldn’t ask for better help and customer service! She was very honest, straightforward, and made me feel very comfortable. If you go to this location ask for Debbie!!!
Incredible sales person Debbie!!! Visit her if you want some an honest sales person who makes you feel comfortable making large purchases.
Went to store for bedroom furniture. Debbie Blank helped us pick out a lovely set. Will definitely go back.
I am looking to redo a couple rooms in my home. we have been shopping around.. Ashley furniture customer service was fantastic, and Debbie Blake was very helpful with helping me make decision.. I am pretty confident I will be furnishing my rooms with Ashley furniture..
Debbie Blank was very helpful and knowledgeable. I'll look to her for help in the future
Debbie was so so amazing and very helpful!
Debbie Blank has great customer service helped me out with my furniture that I wanted!! The store is clean and amazing! Definitely recommend, ask for Debbie when you go in!!
Stopped into the Vernon Hills store too look for a bedroom set, I had the pleasure of talking with Debbie B. what an awesome sales lady to work with! I highly recommend the Vernon Hills store and I recommend asking for Debbie, she was awesome!!! 👍🏼
Came to the store to look at a small dining table and was helped by Debbie Blank. She was outstanding! She helped me from the beginning until I found what I wanted. She was very patient with me. I really liked that when I told her I had seen a better price on line, she helped me in getting that price with no hesitation!Thank you Debbie!
This store is absolutely amazing, the best part of my experience was Debbie. She was so helpful and has such a great personality. I highly recommend shopping here and do yourself a favor and ask for Debbie.
The Vernon Hills store is gorgeous! I purchased a sectional found the staff to be friendly, knowledgeable. Delivery went smooth got the couch on the day I was promised. Tony Z was a big help since the sales person that helped me was fairly new, Tony was able to answer my questions. I will be back!
Buying furniture can be a chore! This store is awesome. Very knowlegable and personable!! Even the Manager is hands on when needed. It's refreshing to see the interaction and respect. I'll be going back the next time I need something, for sure. I highly recommend this store!!
My family and I went in to place an order for a living room set and worked with Debbie Blank. She was very helpful and we got the paperwork done in a very timely matter. Very nice experience!
Excellent customer service, work with Debbie Blank, she is amazing and really listens to your needs. Like dealing with a friend!
If I can give them No Star's I would. I went to Ashley furniture in Vernon hills, IL on Black Friday November 28 and was in there for an hour with no help. Went back the next day an was finally seen after 30mins. I ordered a Queen size Storage that they had for $399. I worked with sales person Darius Montgomery which have only been there for 4 months and I asked him to go and check to make sure that the bed that I was getting was that price. He came back with at lease 3 different people name Zena B. , Jorge S and the third I can’t remember all said the price was correct. I applied and got approved for Ashley card and walked out with the sale order. Next day I get a called and said that they wouldn’t honor the price of the bed that they sold me and that if I wanted to keep that bed it will be and additional $499 on top of $491.72 I spent for tax and delivery or I can get a plain bed for additional $400. The bed that I was ordering was a birthday gift for my 9yr. So not only he don’t get the bed that he liked, I got a credit card on to my credit report that I will never use.
Very impressed with the service of Daniel. We got what exactly we were looking for. We will highly recommend Ashley Furniture.
Came in Thanksgiving, got in got out. Wonderful customer service, despite the crowd. Excellent, easy shopping experience.
Went in with the family for one thing and ended up finding many. Knowledgable and easy.
They were having a good sale so I went in to the Broadview store. I got what I needed but my salesperson moved rather slow and began helping someone else in the middle of helping me and I had to wait until he was finished helping the other customer before I could check out. I did like that they matched the prices that were posted online but I was confused as to why they were different to begin with. So I couldn't get the store sale and use the online pricing so it seemed like they hiked up the prices and then put them on sale. Haven't received the furniture yet so I can't speak to quality. I do have the 5 year warranty so hopefully that helps if it is bad quality.
They were having a good sale so I went in to the Broadview store. I got what I needed but my salesperson moved rather slow and began helping someone else in the middle of helping me and I had to wait until he was finished helping the other customer before I could check out. I did like that they matched the prices that were posted online but I was confused as to why they were different to begin with. So I couldn't get the store sale and use the online pricing so it seemed like they hiked up the prices and then put them on sale. I haven't gotten the furniture yet so I can't speak to the quality but I purchased the 5 year warranty so hopefully that'll cover me if it's not the best quality.
I went to Ashley's home store just to look at furniture and left with a new living room entertainment set and sectional. I was really overwhelmed with the service and the expertise of Captain Morgan(aka Stew) as they calm him. He took the time to show me several different selections while giving me full details on all the items we looked. I was in and out of the store in less than 1 hour with my pockets lighter but the smile of satisfaction from ear to ear. I look forward to doing business with Ashleys home store in the future.
Stu “Captain Morgan” was great to work with, took me a couple of visits to make a decision, no pressure gave me the time to make my final decisions Can’t wait for my new furniture!
I’m a regular customer at this specific Ashley store and have been shopping for over 3 years. Bought a table today and the representative called Captain Morgan was amazing. They even matched the price that I saw online and quick delivery also helps. Thank you for the wonderful product and great customer experience!
Stuart Morgan helped us find the right sofa and love seat for us. He showed us everything we asked for and was very professional. An excellent experience and would come again.
Absolutely horrible customer service. Would give a 0 rating if I could. Will never shop here again. My husband and I bought a floor model sofa/loveseat last week. They waited until after all the paperwork was completed to tell us that (I think because it was a floor model) they do not offer delivery and we would have to figure out a way to get it home ourselves. We said we would figure it out and they said we could pick up anytime. When I called to let them know we would pick up Saturday, they told me pick ups were only mon-fri 10-5 and they could only hold for 48 hours (none of this was relayed to us in store). So because we both work during those hours, we had to pay for a moving service to pick-up and deliver. I called everyday for a week to speak with a manager about these issues. I was always told she/he was "gone for the day" or "with a customer" and was promised he/she would call me back the following day. Still have yet to get a call. UPDATE: it has been almost 3 months now and I have still not spoken to anyone who can resolve this. I just keep getting passed from person to person or ignored.
Stu "Captain" Morgan provided me with the best customer service today!! I am in love with my new sectional, and will be coming back to Ashley for all of my furniture needs!
Called 3 times never got thru to anyone this was wednesday at 1040am, I was calling to try and reach someone in the mattress sales department. I did not have an issue calling the Algonquin location or the Kenosha....I ended up purchasing one already. It's sad I went out of my way to call to try and buy something......
A big thank you to Debbie Blank for excellent service and making us feel comfortable with our purchase. She was so accommodating to our needs. Ask for Debbie when you need anything from Ashley! Thanks, Debbie!
Went to Ashley furniture after looking online for sectional couches and they were so helpful with helping me do my online order! Tammy was very helpful and patient and I appreciate all of her help! Will be returning for more furniture in the future :)
Daniel and Tony were great. There was no pressure to buy, I was able to pick out exactly what I wanted at a great price. Thank you Vernon Hills Ashley HomeStore!
We have always had frightening experiences in furniture stores, makes us a little skeptical everytime to come shop. We needed a sectional and a mattress so we came to this store and let me tell you, Deborah was there to greet us with a smile. She didn't stalk us or bother us , she let us come to her if we needed anything. Her personality was so bubbly and it made the experience that much better. We purchased what we needed and were very happy with everything. She's a great asset to the store and we look forward to seeing her again with anything else we need for our new home!
We had a great experience. Tammy was very helpful in our search for a new living room set!
We had an absolutely great experience from our sales Guy Dan Mcarthy and all the folks at the front counter. They met all of our expectations as usual.
Debbie Blank was wonderful and very helpful and informative.
Go in and see Debbie Blank she was awesome n easy to deal with
John Deg was fabulous while picking out my new bedroom furniture. He made the process painless and quick. I love the Selection at Ashley Furniture, and am very excited for my bedroom makeover to come to life!
Great experience. Great salesman. Stu "captain" Morgan knew the floor and knew exactly what I was looking for. He helped me get the best deal on my couch, coffee table, bed, and nightstand. He even directed me towards more matching pieces which i will be looking at in the future. Ultimately everyone i spoke with was very pleasant and i absolutely will return for my next pieces of furniture.
Great service! Better prices than anywhere else. John Deg was knowledgeable, patient, and friendly.
Very helpful and with no pressure to buy!
Horrible costumer service for the back
If I can, I would give you a zero star! The first, I am still waiting for the coffee table that I ordered two month ago! You are rescheduling all the time. I will try to cancel the order because this is a mess!! Your policy is non sense, and no one informed me of anything. You know how to take a money, but you don’t deliver what I paid for. I will go far as I can to take my money back and you can keep your coffee table (even though) you don’t have it!! If it is possible I will sue you because this is a thievery!!
As I write this, I am waiting for the third full afternoon for a delivery truck. The first time, the couch and loveseat were delivered, the loveseat was broken and had no legs, so we had to send it back (waited for delivery from 1:30pm to 4:30pm). The second time, a new loveseat was supposed to arrive....waited for the delivery from 1:30 pm to after 5 pm (they were late). The "new" loveseat was ripped with no legs. Again, I refused delivery with another afternoon wasted. Now it is the third time I am waiting for the delivery of the next "new" loveseat. They promised "VIP" treatment this time. Well, I have been waiting since 1:30 pm (the delivery window was again 1:30 pm to 4:30 pm) and they are already over one hour late outside of the delivery window. REALLY HOPING THIS LOVESEAT IS NOT DAMAGED AS WELL. UPDATE: They were two hours late. The loveseat seemed in okay condition even though the stapling was very sloppy. They had problems getting the legs on and did not have a tool to screw them in! I stood with a flashlight and borrowed what I had. I signed off (big mistake) on the paperwork. I just didn't want to go through this anymore! After they left, I saw that one of the legs was crooked. I tried everything to wave them down because they did not pull away yet (even flashing the outside lights because it is dark) and they would not return. They had so many problems today, I just assume they didn't want another. I did further inspection to try to fix the legs and found that they were already falling off. It is now 7 pm and my day was wasted because now my husband is trying to contact someone at Ashley and we have a loveseat that we can't sit on. I was supposed to spend time with my child tonight watching a Halloween movie and that is ruined as well.
Worst customer service I have ever experienced. Manager is unprofessional and not helpful. Ridicules his employees in front of customers. Wouldn’t allow me to use a gift card without an explanation. Pick up was scheduled with customer service but then got there and the distribution center was closed. They set the order for delivery but then delivered the wrong item. Actually had to argue with the driver about it because he didn’t want to take it back. Then they don’t call to rectify it. Had to call them to get it rescheduled. I reached out to them directly to resolve my gift card issue and let them know about my experience. It has been a week and there is still no response. Please don’t shop here. There are so many more options with better customer service. They don’t communicate to the detriment of the customer.
I know there are quite a few negative reviews for this store but we took a chance and ordered our 2 recliners from this store. They honored the online pricing and were very helpful in making sure we could receive them as quickly as possible. Delivery came as promised and exactly on time. Happy we went with them and would do business again there.
Absolutely horrible customer service. Would give a 0 rating if I could. Will never shop here again. My husband and I bought a floor model sofa/loveseat last week. They waited until after all the paperwork was completed to tell us that (I think because it was a floor model) they do not offer delivery and we would have to figure out a way to get it home ourselves. We said we would figure it out and they said we could pick up anytime. When I called to let them know we would pick up Saturday, they told me pick ups were only mon-fri 10-5 and they could only hold for 48 hours (none of this was relayed to us in store). So because we both work during those hours, we had to pay for a moving service to pick-up and deliver. I called everyday for a week to speak with a manager about these issues. I was always told she/he was "gone for the day" or "with a customer" and was promised he/she would call me back the following day. Still have yet to get a call. UPDATE: it has been well over a month now and I have still not spoken to anyone who can resolve this. I just keep getting passed from person to person.
I bought a couch from them, and later I wanted to cancel the order. They made it almost impossible!! Waiting on the phone for hours to speak with someone, finally when they answered they told me i have to go in person at the store bc i have to sign some papers. I drive 45 min to their store to tell me after 1 minute that is done, no papers to sign, nothing. This store is a joke and they don’t respect customers! I will never buy from them again!!
Zero stars as someone above wrote. They do not have a number that you can actually speak with anyone. Bought a couch on August 31 finally got all the furniture delivered on September 20th. The cuddles was broken when delivered and I have been trying to get someone out to service it. October 6th a gentlemen came out and well it is still broken now I have to call them back again.
Very bad experience. Never again will step in here.
My husband and I went here tonight just browsing and ended up really like a couch. Debrorah helped us with our purchase and was wonderful. She did everything she could to make sure we were happy with our purchase and got us approved for a 0% APR credit card for 12 months with a 15% off deal. I have to say it was a great experience. I would highly recommend you get your new couch or any furniture from them. Next we will be going back to get new furniture for our bedroom. Cant wait. Thanks Ashley furniture!!!
Think twice before purchasing furniture from Ashley I bot bedroom set 2 month ago came damage/ chip off and color are not matching I called grt customer care send 3 times replacement but always there is damage or color difference now they are saying talk to store manager, no one giving right guidance what to do is been 2 month I still have this damage bed set seating in my room as a junk , this is what u get after paying $2300 Please see picture My suggestion is to think twice before buying from here
I would give ZERO stars if possible. DO NOT PURCHASE ANYTHING FROM THIS STORE! THEY DO NOT TAKE RETURNS AND DO NOT INFORM YOU OF THIS POLICY BEFORE YOU ARE STUCK WITH THEIR POOR QUALITY ITEMS! I purchased a table and chair set from thie Vernon Hills, IL location and the quality is horrible. The table has rough and splintered areas and the chairs look like my 5 year old painted them. Also, the table and chairs do not sit level. I called to return the items and they told me they do not take returns. I was never informed of this! On top of that, when you call the store they say that you have to contact customer service and when you call customer service they say you have to contact the store. It is a wonderful back and forth game. After many phone calls, I finally got them to agree to exchange the items for something else but, I would have to spend an equal or greater amount and be responsible for another delivery charge. I agreed because the table set just will not work in the condition it is in. The table set was to be picked up and the new items were to be delivered on 8/23. I received a call the day before (8/22) telling me that my items would be delivered the next day. I took off of work to be home for the delivery. Sat home waiting without hearing from them. Around 2pm I called the customer service dept. to find out why I hadn't heard anything. They informed me that my delivery had been marked as undeliverable but, could not tell me why. I asked why no one had contacted me to let me know and they told me "The store should have let me know." Really?! Because then when I spoke to Trish(at the store) she told me "That isn't the stores job." This company is such a joke. After that I decided that dealing with this company would always be a nightmare so I cancelled the delivery and told them to pick up their table set. I DO NOT want any of their products in my home. After fighting back and forth between the store and customer service. The customer service dept. told me that they were contacting the warehouse to come pick up the table. That was over 3 weeks ago. My card also hadn't been charged, so I thought they were just delayed coming to pick it up. Now my card has been charged (just short of 2 months after the delivery) and the table set is still sitting in my house. I contacted customer service yesterday, at 10:30am, to let them know I disputed the charges. They told me a manager would be calling me back in 3 to 4 hours to resolve the issues. It is now 24 hours later and I'm still waiting on their call back! Not surprising! The funny thing is that if I would have purchased this at Ashley Furniture online, I would have had 30 days to return it! Ashley furniture supposedly takes pride in providing the best products and service to their customers. Apparently not in this case!
DO NOT PURCHASE ANYTHING FROM THIS STORE! THEY DO NOT TAKE RETURNS AND DO NOT INFORM YOU OF THIS POLICY BEFORE YOU ARE STUCK WITH THEIR POOR QUALITY ITEMS! I purchased a table and chair set from thie Vernon Hills, IL location and the quality is horrible. The table has rough and splintered areas and the chairs look like my 5 year old painted them. Also, the table and chairs do not sit level. I called to return the items and they told me they do not take returns. I was never informed of this! On top of that, when you call the store they say that you have to contact customer service and when you call customer service they say you have to contact the store. It is a wonderful back and forth game. After many phone calls, I finally got them to agree to exchange the items for something else but, I would have to spend an equal or greater amount and be responsible for another delivery charge. I agreed because the table set just will not work in the condition it is in. The table set was to be picked up and the new items were to be delivered on 8/23. I received a call the day before (8/22) telling me that my items would be delivered the next day. I took off of work to be home for the delivery. Sat home waiting without hearing from them. Around 2pm I called the customer service dept. to find out why I hadn't heard anything. They informed me that my delivery had been marked as undeliverable but, could not tell me why. I asked why no one had contacted me to let me know and they told me "The store should have let me know." Really?! Because then when I spoke to Trish(at the store) she told me "That isn't the stores job." This company is such a joke. After that I decided that dealing with this company would always be a nightmare so I cancelled the delivery and told them to pick up their table set. I DO NOT want any of their products in my home. After fighting back and forth between the store and customer service. The customer service dept. told me that they were contacting the warehouse to come pick up the table. That was over 3 weeks ago. My card also hadn't been charged, so I thought they were just delayed coming to pick it up. Now my card has been charged (just short of 2 months after the delivery) and the table set is still sitting in my house. I contacted customer service yesterday, at 10:30am, to let them know I disputed the charges. They told me a manager would be calling me back in 3 to 4 hours to resolve the issues. It is now 24 hours later and I'm still waiting on their call back! Not surprising! The funny thing is that if I would have purchased this at Ashley Furniture online, I would have had 30 days to return it! Ashley furniture supposedly takes pride in providing the best products and service to their customers. Apparently not in this case!
Our experience from START to finish has been one of deceit, to lying, to irresponsibility with this company. Do NOT try to save yourself money at this store: stay AWAY AND PURCHASE ELSEWHERE. They will eventually go out of business with replication of what they did to us. First, we came in bc of the Labor Day sales ad. The price was CLEARLY marked on the Ad we had, but not in store. The man tried TWICE to overcharge us by HUNDREDS, until we revealed the ad. Second, the delivery charge was $129, no exceptions to pick our own furniture up. The two men who delivered, were never trained in moving furniture. My husband worked for a moving company for 6 yrs, yes, you need training for angles and measurements). These guys were SHOVING with all their might. They finally suggested to put the couch THRU the window, nearly RUINING A $1,000 window! Then, they got the couch down the stairs, punching holes in our walls, scraping the corners down to the metal! Sending pictures crashing to the ground, hitting lights fixtures, etc. A nightmare! They finally brought the couch back up to the kitchen, we told them we had ENOUGH OF THEIR DAMAGE, and sent them out! And, the horrible thing? He told CORPORATE I DID THE DAMAGE, a woman! I'm disabled, with a SPINAL INJURY AND CAN'T LIFT OVER 10lbs. How did the hole/damage get up the wall 6 ft? I never picked the couch up! Corporate said if I want this fixed, I need to 'prove' that they did it...um, do you really think I'd do that to my own house??!! My husband and son brought the couch down after waiting DAYS of waiting for them to send someone else, no injury to the home, WE SET IT UP. I told them, even before reading the comments on Yelp, 'from the way you are speaking to me right now, I can tell you this isn't the first time this has happened and you've done this to others.' I was right on. Ashley Furniture is NOT customer friendly. This was one of the WORST SITUATIONS with a company we've been forced to deal with. They've made NO ATTEMPT to help us as far as moving the couch. We waited and they never called, never sent anyone. Save yourself the headache: don't purchase from this company! They don't CARE. Sarah M. Update: the owner below states he's contacted me: that is untrue. I've contacted corporate 4 times, put this situation in writing as instructed 22 days' ago, no response, and I'm continually being volleyed to multiple depts with no one wanting to help deal with this. I've been told they would respond within 14 days in writing, they did not. AVOID THIS COMPANY COMPLETELY. They are NOT CUSTOMER FRIENDLY. We are going to the news channel next. Sarah M.
I’m still waiting to receive my order I was given 3 delivery dates so far September 10, the 21st and the 29th! I called to confirm the 29th and now they say my item isn’t in stock but they will have one on October 3rd but they cannot confirm that it’s promised to me! I will be without a table for who knows how long as I donated my dining room set and it will be picked up on September 26th. Not a happy customer if I could rate zero I would. Considering canceling my order as I paid in full for my order so they got my money and I have nothing.
Pray you never have to do a warranty repair on your couch. 3 days after delivery the couch we found lots of problems and Ashely wouldn't replace it. Said it had to be repaired. 1 year later, still trying to get it repaired. I have had a tech come out now almost 10 times and it's always parts aren't enough or not enough time to repair.
Sales rep lied about other company's delivery times to sell me on an extended 5+ week wait for a product. They called me three days before the delivery to tell me they didn't have part of my order and couldn't deliver the full order. I decided to just cancel it, which took a few days, and I still havent received my money back almost 4 weeks later.
I would never go back to this store or company I went there to buy a coffee table and a salesman started helping me but then in the middle of him finding a sales price on an item resumed working with someone else and didn't come back so I went to the front desk and someone eventually helped me purchase but it took almost an hour . very inefficient system After a few days I had buyers remorse because it was going to be almost 2 weeks till It was delivered I called to cancel the product over the phone but was told you have to go into the store to return it . . they don't let you cancel over the phone !! on top of that they charged 10 percent cancellation fee including taxes and the delivery charge. . . beware of this company . .
Do not go here ever!!!!!!!!!! Lies lies lies delivery never showed. Never buy from here
Do not shop the Vernon Hills location. Absolutely horrible customer service. Would give a 0 rating if I could. Will never shop here again. My husband and I bought a floor model sofa/loveseat last week. They waited until after all the paperwork was completed to tell us that (I think because it was a floor model) they do not offer delivery and we would have to figure out a way to get it home ourselves. We said we would figure it out and they said we could pick up anytime. When I called to let them know we would pick up Saturday, they told me pick ups were only mon-fri 10-5 and they could only hold for 48 hours (none of this was relayed to us in store). So because we both work during those hours, we had to pay for a moving service to pick-up and deliver. I called everyday for a week to speak with a manager about these issues. I was always told she/he was “gone for the day” or “with a customer” and was promised he/she would call me back the following day. Still have yet to get a call.
Absolutely horrible customer service. Would give a 0 rating if I could. Will never shop here again. My husband and I bought a floor model sofa/loveseat last week. They waited until after all the paperwork was completed to tell us that (I think because it was a floor model) they do not offer delivery and we would have to figure out a way to get it home ourselves. We said we would figure it out and they said we could pick up anytime. When I called to let them know we would pick up Saturday, they told me pick ups were only mon-fri 10-5 and they could only hold for 48 hours (none of this was relayed to us in store). So because we both work during those hours, we had to pay for a moving service to pick-up and deliver. I called everyday for a week to speak with a manager about these issues. I was always told she/he was “gone for the day” or “with a customer” and was promised he/she would call me back the following day. Still have yet to get a call.
Service was great Product not so much- the mattresses are still great but the mattress protectors and living room set are maybe at “fair” condition and it’s only been a year.
Our experience from START to finish has been one of deceit, to lying, to irresponsibility with this company. Do NOT try to save yourself money at this store: stay AWAY AND PURCHASE ELSEWHERE. They will eventually go out of business with replication of what they did to us. First, we came in bc of the Labor Day sales ad. The price was CLEARLY marked on the Ad we had, but not in store. The man tried TWICE to overcharge us by HUNDREDS, until we revealed the ad. Second, the delivery charge was $129, no exceptions to pick our own furniture up. The two men who delivered, were never trained in moving furniture. My husband worked for a moving company for 6 yrs, yes, you need training for angles and measurements). These guys were SHOVING with all their might. They finally suggested to put the couch THRU the window, nearly RUINING A $1,000 window! Then, they got the couch down the stairs, punching holes in our walls, scraping the corners down to the metal! Sending pictures crashing to the ground, hitting lights fixtures, etc. A nightmare! They finally brought the couch back up to the kitchen, we told them we had ENOUGH OF THEIR DAMAGE, and sent them out! And, the horrible thing? He told CORPORATE I DID THE DAMAGE, a woman! I'm disabled, with a SPINAL INJURY AND CAN'T LIFT OVER 10lbs. How did the hole/damage get up the wall 6 ft? I never picked the couch up! Corporate said if I want this fixed, I need to 'prove' that they did it. . . um, do you really think I'd do that to my own house??!! My husband and son brought the couch down after waiting DAYS of waiting for them to send someone else, no injury to the home, WE SET IT UP. I told them, even before reading the comments on Yelp, 'from the way you are speaking to me right now, I can tell you this isn't the first time this has happened and you've done this to others. ' I was right on. Ashley Furniture is NOT customer friendly. This was one of the WORST SITUATIONS with a company we've been forced to deal with. They've made NO ATTEMPT to help us as far as moving the couch. We waited and they never called, never sent anyone. Save yourself the headache: don't purchase from this company! They don't CARE. Sarah M.
Nothing good and nothing bad about this place. Just an average furniture with way to many sales people. Everyone was very nice and theywere trying to be helpful. However sometimes you just want to be left alone while shopping.
PLEASE DO NOT ORDER ANYTHING THROUGH THIS COMAPY PERIODTT. I REPEAT DO NOT ORDER ANYTHING. I PLACED AN ORDER 2 WEEKS AGO AND I STILL HAVE NOT RECEIVED MY FURNITURE JUST HALF OF IT. I DON'T GIVE BAD REVIEWS BUT THIS TIME I HAD TO STEP OUT AND SAY SOMETHING. THIS IS MY FIRST TIME DEALING WITH ASHLEY FURNITURE AND LAST TIME DEALING WITH THE. BE UP FRONT WITH YOUR CUSTOMERS, YOU WERE VERY FAST TAKING THE MONEY BUT NOT FAST WITH DELIVERY AND RETURNING THE MONIES. THIS COMPAY GETS 0 STARS.
Dan was our salesman and was very informative and helpful through the process. Angele also assisted in our purchase and was very helpful in finalizing our sale to make us feel comfortable in our purchase. Looking forward to making more purchases in the future.
Worst installers and customer service! Go elsewhere! I purchased a sectional sofa from Ashley furniture Vernon Hills store ,which was scheduled for delivery 5 days later. First the delivery crew went to the wrong address and called me being very rude and yelled at me to open the door. Finally, they arrived to my correct address and brought my new sofa inside and just dropped it on the floor carelessly and hit my storm door twice. They started installing the corner supports under the sofa so roughly that one of them broke and the installers tried playing stupid and acted like nothing had happened. Besides that, all other pieces where installed crooked up to ¾" off. I was charged $150 for this sloppy delivery. The installers told me that someone will call me within 24h to let me know when I will get the new corner support and never received a call from anyone! I contacted my sales person Tammy and she said she will call me back and let me know what's next, and then I never heard back from her either. I got in contact with customer service myself and they scheduled a technician to come out in 2 weeks and look at the sofa. This is the worst customer service! If you purchase from them make sure to watch our house and installers at all time.
The worst place ever will never by here again and not recommend anyone to buy here the worst customer service experience I ever had
I have never experienced worst customer service. We met my mother at this Ashley furniture because she wanted a new couch. She loved the experience we had after buying our couch ($5,000) at the Ashley furniture in Kenosha. However, this store is not like that. We were never greeted, never approached or helped. In total we were in the store for over an hour and not one representative came up to ask if we could be helped. She did not end of purchasing her couch from here. Customer service needs to be improved. They had multiple representatives who passed by us walking BUT NOT ONE SAID A WORD TO US. I highly recommend taking your business elsewhere. Salesman in medical jacket hovered over watching us but did not greet or ask if he could help us. As if we were going to walk about with a couch without paying for it. Women behind the counter sat right next to us as we discussed a couch for purchase but not one word was said. This is not the Ashley customer service experience. This store needs improvement in how to properly address customers. No one should feel the way we did while shopping.
Friendly service, great prices...over all a very nice experience.
Delivery services are horrible. We ordered a table with eight chairs. On the day of the delivery a received a call saying that two chairs won't be delivered since they are not in stock. We scheduled a date of 6/7 to redeliver the furniture. On 6/7 the woman called me saying that it could be delivered any day from 6/10 to 6/12. I asked what about the 6/7 since we arranged for somebody to be home at that date, she just dismissively said that it's not in stock. I rescheduled it for 6/10 and she agreed to that. On 6/9 a receive a confirmation email for 6/12. We already arranged for somebody to be home on 6/10, but I never agreed to the 6/12 delivery. It is a complete mess. I do not recommend this delivery services to anyone.
The manager here sucks. My mom ordered furniture from here back in April. Her first deliver was to be made by 4/10. The crew damaged her couch and chair when delivering it. She scheduled for a replacement for 4/18. When they came to deliver it for the second time they brought two different colors. A brown couch and gray chair. My mom denied the delivery because that's not what she ordered. She then had to schedule it for a 3rd delivery. They made a 3rd attempt to deliver her furniture but the delivery people could not get the back of the truck open. She then called the warehouse and spoke to the warehouse manager and explained how frustrating this all has been. He agreed and told her he would submit a refund for the delivery fee to the store and have them send her a refund check. My mom then spoke to the store once again to set up ANOTHER delivery. She also spoke to the manager Trish and asked about the rufund. Trish originally told her she knew nothing about it and that they would not be able to issue my mom a refund. But later told her she would talk to the warehouse manager and confirm with him that she should get the refund. She called her back and told her she should get a refund check in 3 - 4 weeks. This was the beginning of May. My mom called customer service this week and found out the Trish never submitted the paper work for the refund. She has tried calling Trish several times now and has just got bs answers. I do not recommend shopping at this store!! If anything I would browse the store and by online or from another store. It shouldn't take that many attempts to deliver 2 pieces of furniture and it shouldn't take this long to issue a refund check. I've worked in customer service and management for over 10 years and this is uncalled for and just overall bad business.
If I could put zero I would. The manager here sucks. My mom ordered furniture from here back in April. Her first deliver was to be made by 4/10. The crew damaged her couch and chair when delivering it. She scheduled for a replacement for 4/18. When they came to deliver it for the second time they brought two different colors. A brown couch and gray chair. My mom denied the delivery because that's not what she ordered. She then had to schedule it for a 3rd delivery. They made a 3rd attempt to deliver her furniture but the delivery people could not get the back of the truck open. She then called the warehouse and spoke to the warehouse manager and explained how frustrating this all has been. He agreed and told her he would submit a refund for the delivery fee to the store and have them send her a refund check. My mom then spoke to the store once again to set up ANOTHER delivery. She also spoke to the manager Trish and asked about the rufund. Trish originally told her she knew nothing about it and that they would not be able to issue my mom a refund. But later told her she would talk to the warehouse manager and confirm with him that she should get the refund. She called her back and told her she should get a refund check in 3 - 4 weeks. This was the beginning of May. My mom called customer service this week and found out the Trish never submitted the paper work for the refund. She has tried calling Trish several times now and has just got bs answers. I do not recommend shopping at this store!! If anything I would browse the store and by online or from another store. It shouldn't take that many attempts to deliver 2 pieces of furniture and it shouldn't take this long to issue a refund check. I've worked in customer service and management for over 10 years and this is uncalled for and just overall bad business!
Dan is the man! Seriously though, best furniture shopping experience I've had in a very long time. I desperately needed a new bed despite the fact that mine was insanely comfortable, so I was nervous and picking one out. Dan recommended a mattress with a motion base that I have been in love with since the day it was delivered. Everyone warned me it would take a month to get used to a new mattress, and that just simply wasn't true. I couldn't be happier. I also bought a rocker recliner for my living room, and I'm loving that too!
My worst customer service experience with Ashley. This was my third sofa purchase from Ashley and my last! The first day I went to Ashely they would not or "could not" look up our Ashley card account information with our ID. They told me I needed my actual card. So I returned another day to purchase and pick up the sofa. When I went back to the store (as I was instructed by the saleswoman) to purchase a warranty. I was rudely told by the woman behind the desk that I was given the wrong information and I couldn't purchase a warranty. I tried to explain the saleswoman spoke with the manager regarding this purchase and it was offered to me before. But the woman appeared to be way too bothered by me and said it was not policy and there was nothing they could do. Turned her chair and went back to her computer. When I followed up with the saleswoman she couldn't believe they weren't selling me the warranty. She then went over to explain the manager approved the warranty sale. But the woman still would not listen and was rude and dismissive with her own co-worker in front of everyone in the store. I returned later in the week after the salesperson spoke with the manager to relay that the warranty was approved for purchase. By now this is the third day returning to the store and the same rude woman did not want to process my warranty. She avoided the sale, gave me some more policy non sense and was even on her phone when I was at the desk! She eventually had to process my sale. I can not believe that at the final and last step of completing a purchase that this Ashley Store would have such a rude, unpleasant, and unprofessional person to close the sale. This experience does not make me want to buy more from them. In fact it ruined another sale for them as I was going to buy a chair and rug after my warranty purchase but didn't after that horrible experience. I will be telling family and friends to consider the many other furniture stores in our area and not to go to Ashley.
My worst customer service experience with Ashley. This was my third sofa purchase from Ashley and my last! The first day I went to Ashely they would not or "could not" look up our Ashley card account information with our ID. They told me I needed my actual card. So I returned another day to purchase and pick up the sofa. When I went back to the store (as I was instructed by the saleswoman) to purchase a warranty. I was rudely told by the woman behind the desk that I was given the wrong information and I couldn't purchase a warranty. I tried to explain the saleswoman spoke with the manager regarding this purchase and it was offered to me before. But the woman appeared to be way too bothered by me and said it was not policy and there was nothing they could do. Turned her chair and went back to her computer. When I followed up with the saleswoman she couldn't believe they weren't selling me the warranty. She then went over to explain the manager approved the warranty sale. But the woman still would not listen and was rude and dismissive with her own co-worker in front of everyone in the store. I returned later in the week after the salesperson spoke with the manager to relay that the warranty was approved for purchase. By now this is the third day returning to the store and the same rude woman did not want to process my warranty. She avoided the sale, gave me some more policy non sense and was even on her phone when I was at the desk! She eventually had to process my sale. I can not believe that at the final and last step of completing a purchase that this Ashley Store would have such a rude, unpleasant, and unprofessional person to close the sale. This experience does not make me want to buy more from them. In fact it ruined another sale for them as I was going to buy a chair and rug after my warranty purchase but didn't after that horrible experience. I will be telling family and friends to consider the many other furniture stores in our area and not to go to Ashley.
This was a very good furniture store out of all the ones I have checked out. the boss lady there was very helpful and nice
Purchased a nice bed at a nice price. But probably will never receive it. The delivery date keeps getting "pushed back". Now being told at least 2 months. We've made lots of calls and get lots of different answers. Our first order at Ashley. Probably our last.
I did my due diligence, shopped around and went to Ashley here in VH for quite a few reasons. 1) EXCEPTIONAL customer service. Susan helped me from day 1 when I walked in the store. She followed up, price quoted when I was even out of the store, made me aware of when the best sales were and did a great job of explaining everything. It was truly one of the more personable shopping experiences I have ever had. 5 Stars there. 2) I was shopping for a bedroom set, and the selection was very good. There was a wide variety of price and quality. I found them to have more then the local competitors and at more reasonable pricing 3) Delivery was right on time, the gentleman were polite, took off their shoes, and did a great job. I would and will be recommending Ashley here in VH to friends and family. Thank you!!!!
Not very nice sales people, they seemed like they were in a rush. Once they found out I ordered furniture online for my living room they didn't feel the need to talk to me anymore even though I had questions and was looking for a dining set to purchase, their loss bc I cancelled my order and bought elsewhere. Customer service means a lot to me as I'm in the hospitality industry and once you make me feel like I'm not important,I take my business somewhere else.
I recently purchased two counter height barstools from Ashley HomeStore in Vernon Hills and was very happy with the service I received. The sales associate that assisted me, John, was incredibly helpful. Between his assistance and the Manager, Christian, all of my questions were answered. I really appreciated their help; it was definitely a positive experience and my chairs are great!
A Salesman John was very helpful and he explained everything to us I believe we're probably going to buy the set and thanks a lot John for all your time
I'd give 6 stars if I could. Michael met us at the entrance upon our arrival and helped us find a motorized recliner for my father, who was a couple of days away from getting released from the hospital for heart surgery. We shopped around and found our best value at Ashley. Michael said that we would have to wait over a week to receive our chair; the value was worth the wait. The next day my mother tries to cancel the order, because my father's nurse said we needed a recliner if he was to come home. Instead of cancelling the order, Michael goes above and beyond to get us the floor model; the manager agreed and we received the recliner later that day. This was my first experience with Ashley and I will certainly put Ashley at the top of my list the next time I'm furniture shopping. Give Michael a raise!
Manager Christian and sales associate Susan were wonderful help and walked around the store with me for multiple hours ensuring what I was buying would be perfect for me and my home. They didn’t beat around the bush and told me what I needed to hear when I asked! Highly recommend.
Susan Crunkilton, Thank you for all your help, you were awesome! Great store!!
If I could give this place 0 stars I would. I called to return a dresser and nightstand days after it was delivered and was told they "do not have a return policy" and that all sales "are final". I have never heard of a company that does not have a return policy in my entire life. Not to mention the lady that calls herself a manager is disrespectful and rude and could not tell me where on my paperwork this policy was shown (because it's not). DO NOT go here!
If I could give this place 0 stars I would. I called to return a dresser and nightstand days after it was delivered and was told they "do not have a return policy" and that all sales "are final". I have never heard of a company that does not have a return policy in my entire life. Not to mention the lady that calls herself a manager is disrespectful and rude and could not tell me where on my paperwork this policy was shown (because it's not). DO NOT go here!
The store is great but, it's not really the modern I was looking for. I thought it was "new" modern but it's more of a really old and rustic modern.
Very nice showroom, very helpful staff
Do not finance anything through Ashleys. They use Synchrony bank. Synchrony bank charges high interest and uses bad business practices. I will be filing a complaint with the Federal Trade Commission.
Did damage to my house , will not do any follow ups . Still haven’t seen my dress drawer ( which they dropped down the stairwell) very unprofessional. Not a care in the world for the damage done. But my salesman was a good dude
Awesome experience! Dan was super helpful and HE HAS CANDY. Win win.
We got a lift chair. Let ya know later how well it works.
Don't waste your time, the only nice person was the salesman, the customer service is so useless!!!!!!! I canceled my purchase because the deliver guys were "unable" to put the sofas inside the house. Here I am no money back after one week and three phone calls look at another place !!!! You'll save on headache pain medicine!!
Customer service and communication between consumer and store is lacking. I bought a king size bed and it took more than 3 weeks for the correct hardware to arrive at my house to assemble the bed in my home. I have been waiting several weeks now to get a technician to my home to fix the same king size bed and have been waiting almost 3 hours past the scheduled time and I have been told it will take several more hours.
Wish I could give no stars. Warranty is terrible. Our couch has piling and cushions are flat that were once replaced in the year we have owned this. Customer service is terrible and was told they replaced the cushions once and that is all they will do. Ashley furniture will not replace again even though the tech they sent out stated they need to be. We also have a 5 year warranty. What good is that if they only do one replacement. Terrible junk store. Don't waste your money. I am better off lighting it on fire!
I had a salesperson that walked away from me ,while he was showing me a adjustable base. I have never had that before. So I walked out. I would never buy anything from this place. Go anywhere but there. If I could rate this 0000 I would.
terrible service I have 2 months waiting for my room and they are just playing with me I do not recommend this place is not good is bad service
Great salesperson tammy
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
