Ashley HomeStore Vernon Hills, IL 60061

Ashley HomeStore Vernon Hills, IL


Your Local Furniture, Mattress & Decor Store

Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Vernon Hills, Illinois at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us N Milwaukee Ave, across from Best Buy. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Customer Reviews
3.8 Star Star Star Star
(638 reviews)
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Ashley has great customer service Love their wide selection. Best of it all is that their furniture is made in USA And ashley has great protection plan and great payment plans as well. Once you visit Ashley you will always see something you like...so visit Ashley homestore soon.

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This week we were shopping for a nice recliner that didn't cost too much. most of the ones in other furniture stores were over $1600. the sales manager, Freddy showed us around. listened to our questions and needs and sold us a very nice one for a great price. id recommend coming here to Ashley s HomeStore in Vernon Hills, IL

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Helpful sales staff, not pushy. Nice looking furniture.

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Great customer service, pricing and selection!

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Sale Associate Ryan in Vernon Hills store is very helpful and knowledgeable with the things we’ve been asking him. He made sure he answer all our question which help us decide if that furniture is right for us. Thank you and we’re excited with the pieces we purchase.

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Excellent!!! Very friendly and very helpful!!! Thank you!

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The staff was helpfull. Nice variety.

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Received exceptional service for the second time from Tammie at Vernon Hills, IL

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The help was wonderful I got everything I walked in there for and more. Great Customer service was Provided Throughout the store.

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The salesman Miguel was very nice and personable. he took his time explaining everything. He didn't rush me. Thank you for the great customers service. can't wait to get the chair.

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Tim R at the Vernon Hills location was such a HUGE help! He helped me find a couch for my new apartment and was so kind and understanding throughout the whole process. I am very pleased with my service and will definitely come back for some more apartment essentials!

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Tim was very helpful and took his time with us. We only ended up buying something small but we loved the customer service. Thanks Tim

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Lady was so nice and gave me her honest opinions on fabric. She could have sold me a more e pensive couch but she payed attention to my needs instead. I bought a couch and a loveseat. Can’t wait to get it!

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Good value and variety of furniture! Salesperson was knowledgeable and helpful. Would have given it a 5 star review, but you cannot get a Salesperson to answer the phone because of limited capacity of workers.

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It's a moderately good store for your furniture place. Not much variety of items. On my visit felt that their customer service was lacking.

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Super quick to sell you something and then the worst customer service. item went on backorder after we ordered it in the store with no notification. Called to cancel the order on 6/8 and was told it would take up to 48 hrs to cancel and I'd get a phone and email to let me know it was done. Here we are 6/14, no call or email. Called again and was told oh I'll send an email to that dept. Both calls had horrible connection and rep was garbled. if I am not refunded by the end of the week I will dispute the charge with the credit card co.

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We came in looking for a table that we saw on the Ashley website. We did not see this table in the store. Asked the person behind the desk about it. She asked if we knew the model and we said no. She said if she did not know the model she couldnt do anything for us. We then asked cant you look it up online? She said no and handed us to another person who also refused to look up the table on Ashley's own website. So we ended up looking up the table for them on our device. To which they replied well we dont have that table. The fact that we had to look up a product that Ashley has on their own website for the Ashley sales people is freaking insane. We went to Bob's Discount also in Vernon Hills. Completely differente experience, great customer service, very helpful. We have our new table.

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Once something is delivered, if there is an. Issue, your screwed. The store manager assumed no responsibility, the district manager doesn’t return calls, the corporate office President and Vice President have a voice mail that you never hear back from and their customer care unit, hasn’t a care and reads their scripted answers to customer problems. They have no business being in business. Better service for the same quality at Value City or other basic retail furniture stores.

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Ashley furniture your customer service is the worst I’ve ever came across. I’ve been waiting for my furniture to be repaired since December of 2020. The vendor you secured for delivery and furniture repair which are two separate companies are horrible. When will my furniture be repaired? I am tired of calling your customer service. Maybe someone will try to help me after reading this because I’ve had it! Will never buy from you again.

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