Ashley Store | Avon, IN 46123

Ashley Store

9841 E US Highway 36
Avon, IN, 46123
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Store hours

Monday 10:00 AM - 09:00 PM
Tuesday 10:00 AM - 09:00 PM
Wednesday 10:00 AM - 09:00 PM
Thursday 10:00 AM - 09:00 PM
Friday 10:00 AM - 09:00 PM
Saturday 10:00 AM - 09:00 PM
Sunday 12:00 PM - 08:00 PM

About Ashley

The Ashley Store in Avon, IN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.

Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Avon, Indiana at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of Rockville Rd, behind Applebee’s. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Monday 08:00 AM - 07:00 PM
Tuesday 08:00 AM - 07:00 PM
Wednesday 08:00 AM - 07:00 PM
Thursday 08:00 AM - 07:00 PM
Friday 08:00 AM - 07:00 PM
Saturday 08:00 AM - 05:00 PM
Sunday Closed

In-store offers

4.1
(2591 reviews)
5
63%
4
11%
3
5%
2
4%
1
17%
Jasmine Jackson
Jun 12, 2024

My Mom had the pleasure of working with Freddie and Chris, both gentlemen we're phenomenal 👏🏾 and had behind great customer service 👏🏾I enjoyed myself so much that I plan on coming back to purchase my own dining room table set.

Katlin
Jun 11, 2024

Purchased a dining room set that included 4 chairs, a bench, and the table in early February. The set was delivered “white glove” on February 28. Two gentlemen put the pieces together, said they were done, and left my home. I immediately noticed multiple areas of damage on the table top, 3 chairs, and 1 leg of the bench. I called the guest service number that same day and emailed photos at their request. I was told the parts for replacing the chair backs and bench would be ordered and delivered to my home but the table top would need to be assessed for repair before replacing. I argued that I ordered a brand new table that cost $1400+ and I would not accept a damaged repaired table. My concerns were not heard and a service man was scheduled to assess the table and came on March 11. The chair backs were supposed to be fixed at that time but he didn’t repair or fix anything. The chair backs were ready for replacement but the bench leg that was sent was not the correct part. He submitted paperwork and told us the table would be replaced. I waited a couple of weeks without hearing anything on the status of replacement. When I called the service number and Avon, IN store (where I purchased the table) no one knew a thing about the issues. So basically I was still at square one with nothing done to repair or replace the damages. I would receive AI generated messages almost daily from Ashley furniture that would only cause me more frustration. I would call weekly to the customer service number and the Avon store for assistance and was told a “escalation ticket” was placed. Never heard any follow up from the manager Tom or assistant manager Chris after I was assured they would give me follow up. During one phone call to customer service they offered me $100 to “just keep the table” and forget the damage. Just beyond ridiculous. After my weekly call to customer service in early May my concerns were finally put through to an escalation person who called me back, I sent all the photos of the damaged table again (because there were zero records of my previous contact attempts). And they sent a new table on May 16, 3 months after I received my original order. The way Ashley Furniture Avon, IN store and customer service line handles their business is disappointing and extremely frustrating to work with. Not to mention the waste the company spends on shipping multiple wrong parts and terrible lines of communication.

Donna Edwards
Jun 11, 2024

Salesman was very nice and helpful.

Leslie
Jun 09, 2024

Dawn R Stitzer
Jun 05, 2024

Great business had what I wanted . And the sales men was very helpful . Thank you for being so nice

Milton Echegaray
Jun 05, 2024

Great price and experience, they help us and treat us well from the minute w walk in, till we left, thanks Ashley for making our experience a great one.

Stacey Baird
Jun 04, 2024

Purchased over $4,000 worth of furniture. Furniture needed a repair. Called the day of delivery about the cabinet door needing fixed or for them to replace the unit. They scheduled repair service for their earliest time which would be in 2 months from the time of delivery. On the day of the scheduled repair, the repair person completed first stop and we were the second stop. Time said he would arrive at our house at 10:42am, but he kept upping his time every 15-20 min. During this time, I realized his location was at a golf course. This was not his first stop location. Initially, I thought well maybe he stopped for lunch. But after two hours at the golf course, let’s be real…. he was golfing, not eating. Time finally upped to 12:45pm, which was 15min outside of my window, before I called customer service. Called customer service to no satisfactory solution. Had to cancel my appointment due to needing to go to work to prepare for an event. Worst customer service experience I have ever had. Attached is the picture were the repairman was for over two hours after he completed his first stop. I was stop number 2. I called customer service and basically they could care less. Only stated that if I couldn’t stay and wait for the technician, I could reschedule for another day. At this point who knew when the technician was going to show up and I had already been waiting from my scheduled window of 9:30-12:30. They have no regard for their customers’ time, said they didn’t have a way to contact the repair technician, and when asked to speak to someone regarding my experience, that there was no one to talk to, that they would send an email to their 3rd party vendor. Maybe customer service should be handled at the local level and not outsourced. Local store said that this seems to be a common problem with corporate. All repairs and deliveries are not completed by Ashley and are done by a third party vendor. Wish I would have taken the first screen shot from 9:30am that had his location in a different spot and said the initial estimated time of arrival. And the following updates that showed him arriving to the golf course.

ulric gittens
Jun 03, 2024

James Cassity
Jun 01, 2024

When we go into a store to shop and we are going to need help to find an item we’re looking for we like our presence to be acknowledged and someone to offer assistance. When we walked into the Ashley furniture near Avon, Stephanie immediately acknowledged us and ask how she could be of assistance. She took us to what we were looking for and describe the options. There was no high-pressure sales method only interest in our needs. She gave us plenty of time to make a decision about the items we were interested in. We finished the transaction by phone and online. It was good experience.

Brenda McCann
Jan 05, 2024

Im disappointed that the sofa I purchased wasn't like the one in the store. It's been several months of replacing cushions or the sofa support band. I was sent a replacement sofa but it had the same problem as the one I purchased. Then I learn Ashley doesn't offer refunds. Waiting on them to offer me an alternative solution.

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For additional details on the offers on this page, click here to learn more.

No interest for 60 Months^° - In-Store Only

0% interest for 5 years ^° - In-Store Only

On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.

^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.