Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Avon, IN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Avon, Indiana at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of Rockville Rd, behind Applebee’s. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Beautiful product and service
Our sales person was great so this review isn’t a reflection of him at all but more so the furniture we got. After spending over a thousand dollars on “new” furniture it was more beat up than anything when we received it. We got 2 desks, one for myself and one for my partner and BOTH of them were dinged, broken, scuffed, etc. We went ahead and contacted customer service and that was a pain in itself to get a hold of a person rather than an automated call. We went ahead and got his desk exchanged since his had more damage than mine and we didn’t want to go through the hassle of driving an hour twice to pick up several items on separate days. Once we got his replacement desk (almost after 2 weeks) that one was beat up too and even had fingerprints engraved in the material (on the top of the desk for everyone to see) that won’t come off. This whole process of receiving the first item, and exchanging it, and getting a replacement took almost a month. Needless to say, this was our first time shopping at Ashley and we will NOT be coming back. Their furniture is so expensive for the piece of crap they give you. If I could rate this company 0 stars I would. I’m not even sure how their products pass through quality control or if it even passes through such procedure.
Ambar let us know right away that she was new but would help any way she could. She underestimated herself. She is very knowledgeable, answered every question, showed me exactly what I was looking for. We are very happy with our purchase. Thank you Ashley and Ambar
Super friendly, laid back, sales associates not pressuring you. Our sales associate, Freddy, was awesome! Got us in and out. Great experience at this location!
Excellent customer service. Agent very knowledgeable
Avoid This Store – They Only Sell, They Don’t Help! I strongly advise against purchasing from the Ashley Furniture location in Avon, Indiana. This store is sales-only, meaning if you have any issues after your purchase, they will not help you. Instead, they’ll direct you to a corporate customer service number that is a complete runaround and a nightmare to deal with. We were very clear when placing our order that we wanted everything delivered in one shipment,. When the delivery arrived, the drivers unloaded a partial order without telling us in advance that key pieces were missing. After finding out, it was going to be almost 3 weeks for the remaining pieces, we no longer want the order. The store completely washed their hands of it, telling us they “just do sales” and that we had to deal with corporate. After a week of frustrating phone calls, corporate refused to accept a return, despite one of their own reps saying we had a case. Now we are stuck with furniture we didn’t receive in full, never agreed to take in pieces, and has been sitting untouched with the tags still on it. The assistant sales manager even admitted the situation was their fault, yet still, no resolution. Bottom line: This store will gladly take your money, but if anything goes wrong, you’re on your own. Buy elsewhere unless you’re okay with zero accountability.
Excellent service, quick and easy purchase process.
Freddie was awesome. Truly a genuine person. Made the purchase easy and didn’t feel forced. My wife and I, felt like we got the best deal possible. While meeting a really great person. Thanks again Freddie!
Good customer service today with Chris !!! Thank you ☺️
I had a very pleasant experience with Ashley Avon, Joshua really took the time to help me pick out an option that best suited my grandmother. I am very happy with my purchase today and look forward to being a customer in the future.
Great experience
Chance was my sales representative at Ashley Furniture this evening and was very helpful. Got me the best deal that he could on my 2 new bedroom chairs and free delivery as a bonus. I give him an At. Most of the furniture in my home is from Ashley Furniture. Always pleased with the quality and service. 😊
Jimmy was great. Quick and painless.
Dirk at the Avon location was very helpful and knowledgeable in our decision to make sure we got a couch to fit our family! Can’t review the couch itself yet, it won’t be ready for pick up in Indy until February 1st.
My elderly father purchased several thousand dollars worth of furniture weeks ago due to moving into a senior living facility. He has yet to receive most of the furniture including his bed, couch, and recliner. He now has been told it will be another 3-4 weeks. Unbelievable that your store would allow this to happen. He needs more furniture but not from here!
Excellent service.
Freddy was very helpful and had a good sense of humor!
Loved my experience at Ashley in Avon, IN! Chance was extremely helpful and very patient with us. We’re the kind of people who want to look at everything, explore all the options, and spend time weighing the pros and cons. We walked away with a purchase that I think we will love.
Very informative, very easy to talk to, very easily walked out pleased and satisfied
I'm so happy with my recent purchase from Ashley store in Avon. Ben was very helpful yet not hovering. The other random staff were friendly and willing to assist.
Worked with Fred and he was friendly and knowledgeable. Would recommend him to anyone.
Fred and Joshua were so informative, patient, extremely kind and knowledgeable. Definitely some of the best customer service I have had in a long time. They took their time and made sure we felt like family. Thanks for making this experience so easy.
Chance Webb was very helpful and we so appreciated that.
Chance was very knowledgeable and we really enjoyed working with him.
Chase was very informative
Great customer service and quality products!
Sales rep wasn’t thorough. It was short. Asked many questions about the product. Short answer. Rep was ready to make the sale but not earn the sale. Product we wanted they no longer have. Very disappointed experience. We did place an order but it felt wrong, bad decision. Canceled the order.
Wonderful experience, Dirk was very professional and patient while I was deciding on the best couch for my home. He was very helpful and kind. It's much better than the Castleton store, which only cares about sales.
This place is an absolute JOKE! My wife and I ordered a $2,000 dining room table on black Friday. It was delivered to the wrong house, then it took an entire week after that to get any answer from the manager other than "I don't know" and "I've been busy"... SERIOUSLY?!?! Great customer service! We finally got it 2 weeks after the original delivery date. Absolutely the worst experience I've had buying anything. AVOID AT ALL COSTS.
Ben did awesome. Couldn’t have asked for a better person. He was able to get me more than what I wanted but I needed everything and he pulled it off. Give that man a raise
No-pressure sales, great pricing, and our salesperson Chance answered all the questions we had. Great experience all around.
I've worked with Jimmy multiple times, and have left happy every time! He goes above and beyond every time, going as far as giving his customers a direct line to him! He's given me the best price possible, and he made sure I got my items as soon as possible, and was honest before my purchase when they weren't immediately available. I would highly recommend asking for Jimmy!
Customer service was very good as we were treated respectfully and we picked a good day since it was 20% off 😊.
Fred is the absolute man. He was very patient with me we worked through different options for my new house and he made sure all my needs were met and within budget. I appreciate Fred's time and care that he took. I will be coming back.
Went sofa/sectional shopping. Many sofas look used; seat cushions not holding up, loose material on seats. Difficult to maneuver around. Staff pleasant!
Really liked the quality of the furniture in the store. Great customer service from Doug, not pushy and explained things well. They do greet you immediately which is kind of annoying when multiple people are like walking to you but overall a great experience.
I WILL NEVER DO BUSINESS WITH THIS LOCATION AGAIN. JIMMY IS THE WORST AND WILL TELL YOU ONE THING IN STORE AND THEN ANOTHER OVER THE PHONE. NEVER DO BUSINESS WITH HIM!!! JIMMY YOU JUST COST YOURSELF A NICE COMMISSIONS CHECK, WE WOULD HAVE LOVED TO DO MORE BUSINESS WITH YOU, BUT YOU SCREWED UP.
Jimmy German was helpful from start to finish. I couldn't have asked for better customer service or someone who cared about what was best for my family and me.
Ben and Chase were great to work with
Jimmy was so amazing and patient with us during the process of buying our new couch! He was very kind and informative. I would 100 percent recommend him as your sales rep! Thanks Jimmy!
Doug is accommodating and great!
They had what I wanted In Stock and Delivered when Promised! Couldn't get any better! Thanks!
This Ashley is under new management and we had an excellent experience compared to 5 years ago when we bought furniture there. I was very stressed about taking my 2 year old with me to a furniture store but the staff was all so helpful and kind and even offered me water and a place to sit which I appreciated as I am 8 months pregnant. I also didn’t feel pressured to buy anything or followed around the store which I feel happens at a lot of furniture stores. Overall a great experience.
We had a great salesman Randy Robinette II.
Jimmy was very polite and patient with us while deciding on a dining set and when we did decide, he was thorough and very explanatory with all the details. Job well done Jimmy!
Black Friday had a GREAT experience. Friendly and very helpful staff. Bought 2 pieces for my daughter and a power lift chair for my wife. Chair was close out and got a good deal. Thanks Ashley Furniture
Staff member who assisted us in our viewing of sofas was very patient, attentive, and informative and his name was Dirk
Chris R was very helpful for finding the best sofa for our needs. We always buy our furniture from Ashley in Avon and take advantage of their Black Friday deals. We'll definitely go back.
Very friendly service and an all around fantastic experience!!!
Totally Excellent, Understanding, Patient Customer Service👏🏾 Absolutely Wonderful place to shop for your Furniture! Mr. Joshua and Mr. Dirk Provided Fantastic Customer Service Thank You🙂 I Pray🙏🏾 Blessing Fall your way Ashley Furniture and Mr.Joshua and Mr.Dirk for representing Ashley Furniture in such a Professional Patient Way🙂
Chris was very helpful for my needs.
Costumer service is Excellent. Randy understood exactly what I was looking for, and I am happy with my choice. It will take a month to get it. I can't wait to delivery. Will be back to give an update.
We were met at the door by Ben, who did an awesome job! This negative review is not a reflection on him. He was very tentative and helpful! However, my wife and I were in there shopping for a new sectional last night (11/11/24) since we have a $749 credit from a previous purchased warranty that we were never able to use (that’s a different story), but we took a good hour and a half of Ben’s time finding the sectional that we wanted. We got it picked out, had our price confirmed only to be told by the manager, Jimmy, that we could not apply our credit towards the purchase of the sectional because it was at an “As Advertised Price” and we would have to purchase the sectional at the full price to be able to apply the “discount.” The $749 “discount” that I have was money that I had given Ashley Furniture 5 years ago in the event I would need a warranty on my previously purchased living room set (which broke less than 6 months after purchasing). It wasn’t some promotional thing they gave me. It was my hard earned money that I gave them. I never used the warranty and they’re saying I can’t use my credit on something I picked out in the store unless I pay their full price. They are thieves! I regret furnishing two of my houses with their furniture. Never again will myself nor anyone I know ever come back to this joke of a place. Terrible business practice! Go to Godby! That’s where I will be taking by business!
Worse over$10,000.00 I could’ve spent ! They lie about delivery dates, plus! I’ve got fiurniture that is still not put together all over my floor but as of today they haven’t ordered the screws to put it together ! Plus so much more is wrong. Calling BBB now!
We came in looking for a reclining sectional. They were patient with us and gave us our space. We looked at other furniture stores but eventually came back to Ashley to purchase.
The guy that was helping us was one of the best he was so nice i give him a ten thank u
Great experience...go see Fred!
Ashley Furniture was an awesome experience. If you’re shopping for furniture near Avon, stop in and see Freddie.
Ben was thorough he was friendly, professional and nice
Chance was a great help! He wasn’t pushy and helped us find what we were looking for. Can’t wait to get our purchase next week.
Excellent expertise in sleep Products and great customer service
They sale persons was very help in every area from suggesting to loading up. And Chris was very Knowledgeable about Suit, we chose.
Chance was great to work with and made our furniture experience hassle free!
Chance was kind and patient with me.. Very knowledgeable about the product I bought and would definitely ask for him again.
Service and transaction was smooth. Excellent inventory to choose from. We will be back!
Chris in the Avon Location was excellent. They listen to what I wanted in a mattress and what I needed it And help me find all of that in a price that best suited me.
Going on 4 months now and we still don’t have a complete bed. Almost thought we got there until the frame came with the wrong parts. Now we’ve been waiting another three weeks for a very common part. Not worth the hassle. Edit: I did actually try reaching them several times and they just hang up – even on their website's chat feature. Once they have your money they do not care. We never even received all the things we ordered.
Very well customer service
Randy goes above and beyond for customers.
We received really good care from Jimmy German. He was very patient with us. He was very informative and helpful.
Ben, Josh and Jimmy where very helpful and knowledgeable they made the whole experience a lot easier on picking a bed for someone wit a bad back.
Good product. Good service! Would definitely recommend them to anyone looking for quality product and service
We were looking for a good recliner for my husband. We came in, left and came back after visiting 2 other furniture stores. Jimmy was very helpful. He didn’t push us towards a purchase but was close at hand for all questions. The quality of the furniture is great and we love the protection plan and delivery options. Well done Ashley Furniture!!!!
i purchased a living room outfit and the couch was too long to fit thru my front door and so i had to order a left and right arm chaise well i was told the price would be adjusted and it never was ..then when i called them to ask about why it wasnt changed i was told that they didnt have to change any thing lets see 800 for a couch and the chaise was going for around 499 my price was never adjusted and now im tryin to get the money back that i paid for the warranty that i never used since i was also told that when i paid off the furniture ifi didnt use the warranty that the money would be refunded back to me well i just paid off the over priced furniture and lets see if i get my warranty money back ..im thinking NOT GONNA HAPPEN ashley furniture is the biggest ripoff place to get furniture from I WILL NVER BUY ANYTHING FROM THERE AGAIN NOR WILL I REFER ANY OF MY FAMILY OR FRIENDS TO THEM ...how is it ashley will respond to the positive comments but not the negative ones cmon respond to them all customer is always right also the guys that delivered my furniture were like for an extra 50 bucks for each of them they would lift the couch up on to my deck im like get out if here with that noise i went and complained to ashley and they were like really and that was all that was said to me bout that it took them 3 months to get me the other chaise but do you think that they would offer me any kind of compensation hell no ive beent to the store multiple times and nothing has ever come of the visits so if they read this they should really refund me at least 3 months of my payment money and my warranty money that i paid almost 500 $ for 9/25/24 4:06 pm thats funny i was messaging a operator from ashley and they were like we dont give refunds you will get the money back from the warranty in the form of a gift card i dont want no gift card i want my money i was told i would get and the operators told me i had to take this matter up wit the store i got the furniture from i just want my money back since i over paid like 3 months and my contract was never fixed to show the proper furniture that was delivered
Mr Dirk was such an amazing person! I was overwhelmed by his customer service skills, though I haven’t received my item but I have confidence in Mr Dirk. I’m excitedly looking forward to receiving my orders
Chase was very knowledgeable, helpful and patient. Thank you for being so respectful.
Freddie is awesome great personality Joshua as well Great place to shop
Ordered 2 tulen recliners/ rockers from Josh, he was knowledgeable about the product & a flash sale was going on for those recliners- we got them 1/2 price today- he scheduled delivery for next Wednesday- happy with the service & product- Thanks again Josh😊
Delivery service is TERRIBLE!!! Our king bed frame was missing 2 pieces that were to be delivered and then we found out that it was actually missing 4 pieces and 2 of those aren't manufactured any longer. Our queen bed is also missing 2 pieces to which nobody seems to know where they are. Our delivery date has been pushed back 3 times all for us to still not have what we need. You can't call the store as noone answers. It takes you to an automated system to try and help. We will be driving to the store to remedy this. Do yourself a favor and purchase your furniture elsewhere.
Loved the pieces that Dirk helped me pick out. Process of ordering and scheduling delivery was very simple!
My husband and I were shopping for recliner that would meet specifics that we want. The sales professional (James German) showed us the recliner that met all of our wants. Jimmy was able to show us how durable and comfortable the recliner is in addition to being on sale with an offer for a protection plan. I highly commend the service provided during the sake and believe that I can get help and/or answers if needed be. I really looking forward to getting my new recliner!
Great service. No pressure nice variety.
Sales person straight lied to us about their exchange policy. We visited the Avon store twice and talked to the same sales person as we were looking to furnish a 1800sf basement that was just remodeled. I asked if they had the software to place the furniture in rooms. The sales person said no, but we are working on it. OK was my response. And I am not sure if the brown or gray would look better or if it is the right size. Sales person replied that if it does not fit or color is wrong we will take it back and you can apply the price to another piece. OK. Cool. Come to find out the couch would not fit down the stairs. Contacted the sales person to let him know it would not fit. He informed me that all sales are final an I needed to contact corporate. I don't want a refund. I just want a couch that will fit. Corporte says no exchange. Store manager says no exchange. Now I'm stuck with two couchs still wrapped up. Buyers be ware if it is not in writing, they will not honor their word. A week later I'm still waiting for the refund of the rest of my order that was not picked up.
I am giving Ashley Furniture no stars, but am required to give them at least one for this post, with the experience my husband and I recently had with them. We had been looking for a couch to do in our basement and had done our due diligence with looking at approximately eleven stores in Indianapolis. We settled, finally, on two couches from Ashley Furniture due to their price matching of another store we found the same couch and the employee informing us that we could change the color or couch if once we got it into the space; it didn’t work. We picked up our order due to not needing delivery. Once we got home, we realized that we were unable to angle the couch correctly to get it down the stairs even though it would fit through the doorway and in our basement. We contacted Ashley to see if we could exchange the couches as we were unable to use them due to this challenge and as the employee informed us. My husband was not given a direct answer by anyone and then finally reached corporate to be told that they could not help us and we were stuck with two couches we could not use. I then reached out to them with the same experience. It was frustrating to be told one thing repeatedly in their store with no compassion or solution to help us, even though, if we would have paid for delivery they would have let us. The experience we had was that this was a family owned business who wants people to be happy and confident with their purchases, but this is not what we got. I strongly encourage you to utilize a different furniture provider; one where their services matches their word. This is in response to Ashley Furniture’s response: I have contacted the numbers provided prior to this review to explain the situation and have assistance in us being able to utilize couches we purchased. However, my husband was informed by corporate that all sales were final, which is opposite of what the employee informed us, and there was nothing they could or would do. I also contacted Ashley through the online chat system and received the same feedback that there was nothing that could be done. So, I will not be contacting you again with the same result.
It was wonderful to go see contemporary pieces that aren’t bland like in Fort Wayne Ashley! You guys restored my faith in Ashley! I also had a very funny salesman who I was very happy with as well!
Chance went above and beyond from the moment we came in ( he grabbed wheelchair for my father in law immediately) all the way through purchase, arranging for me to get the chair in ASAP to alway responding in a timely manner even on his day off! Thank you, Chance!!!
Great experience at Ashley shopping for couch, love seat and rocker recliner. Malik was great. He was very professional, friendly and answered all of our questions!
The staff that attended to me was nice, professional, respectful and very patient with me. They have a lot of options that fit my budget and their financing is great. I am glad that I shopped at the Ashley store in Avon.
Dirk did a great job getting us set up with our new purchase.
**** WARNING ****Never Buy Anything Made By Ashley Furniture and Never Buy Furniture From Ashley. They use a Bait & Switch Scam to deliver Junk. I bought furniture from Ashley Homestore (AHS) which is owned by Dufresne Spencer Group (DSG). As you know, I paid good money for New, Undamaged Furniture. DSG showed up to deliver the furniture. I thought they were delivering what I ordered. Instead they ran a Bait & Switch Scam, by bringing in Broken Furniture and basically running out, leaving me with their damaged and broken furniture. They continued to victimize me by refusing to Refund my money. They Demand and Strong-Arm you to repair what was supposed to be delivered in new and undamaged condition. I didn't pay for New Furniture, so Dufresne Spencer Group, could send me Broken Junk and force me to repair it. Dufresne Spencer Group dba Ashley Homestore runs this Scam Nationwide, at all their locations. Do your Research and see the truth. It's not just Dufresne Spencer Group it is actually all of Ashley Furniture is Junk, made in Vietnam, China and other locations, with Cheap Materials and Cheap Quality Manufacturing. Check the BBB, YELP, Google, TrustPilot and FB Group Ashley Furniture Homestore Complaints.Never Buy Anything Made By Ashley Furniture. The FTC, CFPB, AG and other agencies are starting to see the extent of Ashley Furniture Scams and Fraudulent Business Practices. They are doing this to thousands of customers. Learn the Truth and Never Buy anything made by Ashley Furniture. You will get poor quality junk, broken/damaged furniture and/or be scammed. By the Way...The Extended Warranty Is a Scam, for how they sell it. ! Still fighting after 2 years to get my money back. Kitchen table finish started coming off after 2 months and continues. Don't let them cross your threshold when deliver, because it is yours and they will only "repair" your new furniture.When I went to the store to demand a refund and stood outside talking to customers, they called the police and had me removed! Purchased in Illinois store, but furniture is all the same no matter where you purchase.Ashley Furniture sucks. Pictures attached of furniture received.
Very helpful and not pushy at all. Great sales for the holiday. I had Freddy and he was great!!
It was great! Will go back for sure. Great salesman in the sleep area.
Chance was very friendly, knowledgeable, and helpful
Very good experience! Z was very friendly and communicative and made the experience of purchasing our new couch relaxing and easy.
They came and delivered the furniture when it was scheduled. Everything was assembled and put in place. All the trash was taken out. I was pleased with the whole procedure.
Great Service found exactly what I was looking for. The sales person that helped me was very helpful.
Great experience. Freddie was very helpful finding what I was looking for and he was knowledgeable in every piece of furniture I looked at.
I found a mattress that is soft enough for me. Extra expensive but getting it on the lowest price then taxes made it not too far over it's original price so as expensive as it was that seemed like a reasonable deal
Ordered love seat and sofa. Was charged 250.00!for delivery and was pushed back several times from 11 am arrival until 6 pm. When arrived sofa was damaged sent back and never heared about a replacement until I emailed they said new couch delivery would be on Aug 14th. A few minutes later they rescheduled that day in us to Aug 20! Horrible service and had disrupted our appointments and missed a daughter's surprise bday party. Unbelievable. Naughty a lot in the last from Ashley but not again. Looking at other reviews made my decision as this is not a one off
The shopping experience was great, the delivery and setup ended up being a nightmare. The couch and bedroom suite was delivered on 7/23 and ended up not having the correct slats. Box stated full but slats were for queen bed. The driver had the correct size shipped but no hardware was sent. I had to call customer service and they ordered the hardware, this was now August 1st and bed is still not setup. I notified I had received the hardware and they told me they scheduled setup for 8/6. I call on 8/5 and was told it was never scheduled. The customer service person said she could schedule for 8/13. They only service my area on Tuesdays. Customer service was not helpful in the least and the service overall is TERRIBLE!! I would probably have been happy if they would have at least offered me some compensation for all the delays and inconvenience that they have caused. I also had to instruct them on how to put the feet of my couch on. They acted like they had never done them before. What a disappointment, I will not be recommending Ashley to my friends and family. In response to Ashley, I have called and text both of the numbers you provided and they were of no help!! Ashley needs to contact me and make sure this gets resolved. They don’t seem to be able to expedite a service call to correct the problem. Customer care should be more flexible to insure customer issues that have gone on way to long are taken care of immediately!!
I hate being followed around the store and being asked a million questions when I just want to look. I did find a couch I liked and the process of financing and ordering the couch was easy. Was also able to change my order later that day pain free when I texted Malik.
Chance was absolutely amazing and wonderful to work with and so easy!! Thank you for helping us with our new office furniture! JayBird Roofing
Higher priced items than other stores.
Great experience.. Awesome furniture... very professional sales staff and delivery team.
Freddy was a pleasure to deal with and helped my family out. I appreciate his honesty and work ethic
I had to update my last review from June 11th , I am very disappointed In Ashley's "white glive " delivery My Mom kitchen table set was supposed to be delivered on June 25th but was delivered on July 3rd Now, here's the problem not only was the table delivered late, but it came without the base 🙄 my mother had out of town guess coming with nowhere to sit, she got rid of her old table set she contacted the store and spoke to Freddie, the salesperson who helped her with her purchase he stated he would get back with her about this issue but NEVER did I see now he only cared about making a sale and getting his commission on top of that the delivery driver stated he does NOT know when the base will be in and someone would "call" her when it is in , I would expect something like this from V.C.F but NOT Ashley's.
Specialist approached but we’re not pushy. Doug was very helpful and patient with all my questions and indecisiveness.
Freddie was the best ever. We talked with him a few times. Finally made a choice and was happy Freddie could finish the deal. We are a repeat customer. Love the product.
You have a great store and quality furniture. I was able to find everything that i needed. Your salesman was great in helping me find exactly what i wanted.
Chad was my sales person and the best I have had in 40 years. He ask me questions about style, use and what features I wanted . He showed me exactly what I wanted. He was patient, professional and friendly. I will return because of my experience. Sheila S.
Jimmy was very knowledgable and helpful with our purchase. Staff doesn’t push to make a sale they are just there to help you out. Ask for Jimmy!
Our buying experience went so smooth. Thanks to Jimmy who was our salesman!
My experience with Ashley has been horrible, the 2 pieces of furniture I did receive of the large order in May have already broken and needed repair. Then their repair procedure is a nightmare and completely a burden for the customer who had nothing to do with their defective product! Then they supposedly opened service cases with a technician to repair the broken pieces 3 times, nothing happens, then I am expected to constantly call to see the status of my repair case only to find out they are canceled! I have been told that pieces of my order are in stock and then they are not delivered! I’m done with Ashley!
Went in the store location Avon on 36 and none of the store representatives greeted us and we felt ignored. Very rude and unprofessional.
The experience I received from Chris and Malik was beyond professional and helpful. They did not stop until I was comfortable with the choices I was picking and was knowledgeable about the product's benefits and possible problems. These two gentlemen also made sure I understood the financing process. Overall it was a great experience, one I would definitely do again.
Salesman was very nice and helpful. We purchased a new mattress and he was very good about answering all our questions.
It was great but the furniture didn’t fit and led like to try to return it but no one will text me back from customer service.l as I was instructed.
Jimmy was very helpful in helping me find the perfect shelving. Exactly what I was looking for at an affordable price. Now I can get my bedroom back into shape. Thanks Jimmy. ☺️
Very kind and they help you in all the doubts you have
Freddy was amazing and was very very knowledgeable in our furniture buying experience. Every questions we asked him he was able to answer and showed us why we should consider the peices we did. We will definitely be back to purchase our sleep number bed when we have the cash to do so.
Purchased a dining room set that included 4 chairs, a bench, and the table in early February. The set was delivered “white glove” on February 28. Two gentlemen put the pieces together, said they were done, and left my home. I immediately noticed multiple areas of damage on the table top, 3 chairs, and 1 leg of the bench. I called the guest service number that same day and emailed photos at their request. I was told the parts for replacing the chair backs and bench would be ordered and delivered to my home but the table top would need to be assessed for repair before replacing. I argued that I ordered a brand new table that cost $1400+ and I would not accept a damaged repaired table. My concerns were not heard and a service man was scheduled to assess the table and came on March 11. The chair backs were supposed to be fixed at that time but he didn’t repair or fix anything. The chair backs were ready for replacement but the bench leg that was sent was not the correct part. He submitted paperwork and told us the table would be replaced. I waited a couple of weeks without hearing anything on the status of replacement. When I called the service number and Avon, IN store (where I purchased the table) no one knew a thing about the issues. So basically I was still at square one with nothing done to repair or replace the damages. I would receive AI generated messages almost daily from Ashley furniture that would only cause me more frustration. I would call weekly to the customer service number and the Avon store for assistance and was told a “escalation ticket” was placed. Never heard any follow up from the manager Tom or assistant manager Chris after I was assured they would give me follow up. During one phone call to customer service they offered me $100 to “just keep the table” and forget the damage. Just beyond ridiculous. After my weekly call to customer service in early May my concerns were finally put through to an escalation person who called me back, I sent all the photos of the damaged table again (because there were zero records of my previous contact attempts). And they sent a new table on May 16, 3 months after I received my original order. The way Ashley Furniture Avon, IN store and customer service line handles their business is disappointing and extremely frustrating to work with. Not to mention the waste the company spends on shipping multiple wrong parts and terrible lines of communication.
Salesman was very nice and helpful.
Great business had what I wanted . And the sales men was very helpful . Thank you for being so nice
Great price and experience, they help us and treat us well from the minute w walk in, till we left, thanks Ashley for making our experience a great one.
Purchased over $4,000 worth of furniture. Furniture needed a repair. Called the day of delivery about the cabinet door needing fixed or for them to replace the unit. They scheduled repair service for their earliest time which would be in 2 months from the time of delivery. On the day of the scheduled repair, the repair person completed first stop and we were the second stop. Time said he would arrive at our house at 10:42am, but he kept upping his time every 15-20 min. During this time, I realized his location was at a golf course. This was not his first stop location. Initially, I thought well maybe he stopped for lunch. But after two hours at the golf course, let’s be real…. he was golfing, not eating. Time finally upped to 12:45pm, which was 15min outside of my window, before I called customer service. Called customer service to no satisfactory solution. Had to cancel my appointment due to needing to go to work to prepare for an event. Worst customer service experience I have ever had. Attached is the picture were the repairman was for over two hours after he completed his first stop. I was stop number 2. I called customer service and basically they could care less. Only stated that if I couldn’t stay and wait for the technician, I could reschedule for another day. At this point who knew when the technician was going to show up and I had already been waiting from my scheduled window of 9:30-12:30. They have no regard for their customers’ time, said they didn’t have a way to contact the repair technician, and when asked to speak to someone regarding my experience, that there was no one to talk to, that they would send an email to their 3rd party vendor. Maybe customer service should be handled at the local level and not outsourced. Local store said that this seems to be a common problem with corporate. All repairs and deliveries are not completed by Ashley and are done by a third party vendor. Wish I would have taken the first screen shot from 9:30am that had his location in a different spot and said the initial estimated time of arrival. And the following updates that showed him arriving to the golf course.
When we go into a store to shop and we are going to need help to find an item we’re looking for we like our presence to be acknowledged and someone to offer assistance. When we walked into the Ashley furniture near Avon, Stephanie immediately acknowledged us and ask how she could be of assistance. She took us to what we were looking for and describe the options. There was no high-pressure sales method only interest in our needs. She gave us plenty of time to make a decision about the items we were interested in. We finished the transaction by phone and online. It was good experience.
I enjoyed shopping at Ashley in Avon. I was able to browse freely in the well stocked showroom without pressure to purchase. Salesman Doug asked if I needed assistance, just let him know. I sat on several couches and found one I loved! It is made very well and will last for along time. The price was lower than competitive stores I had shopped in previously. I am very happy with my purchase.
Chad was awesome! We bought several pieces of furniture and was very pleased with Chad he took care of us.
Chad was very helpful and kind when helping us out today.
Chris Ritters was awesome! We came back two days to complete our orders. He was attentive, patient, and kind. His customer service. He made sure we left satisfied with our orders. We are very happy customers. Thank you. 😊
Stephanie was very helpful in finding furniture that went with what we already liked
Chris at the Avon store was extremely helpful and patient. I highly recommend requesting him when shopping at the Avon store.
Fred was very friendly and helpful enjoyed my shopping experience at Ashley with Fred as my salesman.
I had a great experience with the salesperson that helped me and my family. If you need furniture, they have multiple ways to make sure you get everything you need!
Justin the sleep expert was very nice and very knowledge of store inventory. I would recommend Matress Firm to all my friends
Chris was very helpful. He helped me find the right couch for my specific situation.
First time shopping there. Great service that I really appreciate. Good products.
Very professional and knowledgeable If you need furniture or accessories, ask for Chris. Ashley Home Store in Avon
I walked in and shopped around a little. I thought I found it but looked around a little longer.Stephanie came up and asked if I needed help. She was awesome, not pushy at all. But I told her what I was looking for and she was helpful in showing me where to look. As it worked out I found the most comfortable recliner ever. Thank you Stephnie!
Fred was very interactive and very helpful. Thank you
Loved my experience! Ashley was professional and caring. Her passion and love for what she does is obvious in how she treats her clients!
I bought a recliner and sofa. Fred was very knowledgeable, professional and very helpful. Will shop here again
Did not get everything we purchased and was not told that ahead of time.
Great service and very efficient!
I’ve seen worse.
WOW everything about this transaction was 5 stars. Available before estimated. Delivery was sooner than tracking bot estimated. Delivery personnel were polite, well groomed, and stayed on task. Ashley has an exemplary “after purchase” system. To me that’s about as important as the product! Thank you!
Doug gives great customer service
Shopping for stools. Got some great looks and bought a terrarium while there
Bought two couches and a chair on February 27th told it would come March 27th for delivery. Got a confirmation text 5 days before only to find out that that chair came in only. Told it would come April 30th, conformation text came April 25th only to get a call our order is not in..asked for delivery of at least the chair, now told it did not come in. So they lie and now chair is also on back order..advise not going to Avon Ashley furniture...if I could rate them zero I would!
The customer service was welcoming and supportive. I wasn't satisfied being how long it will take for me to receive my purchase and how expensive is delivery cost.
Love the table and chair we got, but Chris our sales guy was the best! If you’re in Avon Indiana at Ashley, ask for Chris!!
Chad was very knowledgeable and helpful. The buying process was easy.
The CSR was very professional, insightful, knowledgeable, and attentive to my needs. I left with a smile on my face!
I went to the Avon location and worked with Chris R. He is so helpful he goes the extra mile and made sure everything was a breeze for me! He is definitely an asset to this location! Thanks again Chris for helping me make my purchase! I will be coming back again in the future !
Excellent customer service. I asked Chris to measure a bed frame at least 3 times, he was pleasant each time..
It was really smooth the way the seller help me, Really appreciate it. Now I'm waiting for my new sofa to enjoy myself
The young gentleman that helped me was really helpful and knowledgeable, and I would refer Ashley store to any of my friends
Went in knowing a few specific things I wanted, and the team helped me build from there. Everyone was patient, innovative, and fun. I decorated 70% of my new apartment in less than an hour and a half, and got super great service with great conversation and interaction along the way.Thanks for helping me make my place feel more like a home!
Had a good experience once we got to Chris. Doug wasn’t helpful at all. Deal with somebody who has some authority to make some changes.
No pressure very informative and quick
I absolutely loved my purchase at Ashley's. My associate, Ginger, was very accommodating and very pleasant to work with!
Chance was awesome! We had wonderful service.
Fast very easy and very helpful to find exactly what me and my wife needed and wanted. Great experience and very nice employees great job overall
Suzanne was super friendly! Never tried to change my mind. I went in to order furniture I seen online. She price matched my furniture for the price I seen online. I would recommend this location 10/10. Thank you 😊
Kris Ridder at Avon location is incredibly helpful. My mom and I have bought all our furniture from him. He is great!! I would recommend Avon Ashley furniture to all my friends and family because of Kris.
Fred was very helpful and helped us find a mattress for us. Very personable.
Suzanne was great! Clean store with good selection.
James (Jimmy) German did a fabulous job working with myself to get furniture for my home! Thank you! 🏡
My experience was great, easy to navigate the store and got a lot of help. Made the purchase great.
Had a wonderful time looking for furniture at Ashley furniture in Avon. Fred assisted me in finding exactly what I wanted. Thank you Fred for making my purchase a pleasant experience.
Go see Stephanie at Ashley Furniture. She has excellent customer service, very professional and she was very patient with me. I highly recommend. I will definitely be going back to get my bar stools. The boss man Tom is cool too very nice guy.
Great quality and help
I ordered a dining table and six chairs for “white glove delivery” for an extra $200 fee and the delivery was two hours late from the delivery window. After waiting all day for the delivery, the table top and three chairs were damaged. I had to wait another week for the table and other three chairs to be delivered which this table top and one chair were still damaged. I called customer service that same day and submitted photos of the damage. They told me someone would call the following day. I never got a call, so called back the next afternoon. I had to resend the photos and this customer service agent stated since the furniture was accepted, the only thing they would do is send a tech out to try and fix the damage. There is no reason why brand new furniture should be damaged and there is no other solution offered. This is the worst furniture delivery experience I have ever had and will NOT be getting any other furniture from Ashley. I just want a new table that is new and undamaged. It shouldn’t be that hard and I shouldn’t have to take off work every time they want to try and deliver a new table that maybe will not be damaged. Terrible and unacceptable service. Update: Ashely said they had to send a tech out to repair it, and the tech agreed it is not repairable. The tech put in the report and submitted photos; 5 days and never heard anything from Ashely. I called customer service, they said I had to use the online portal to make a claim. They online portal offered me $64 gift card or $42 in refund. I called customer service again and said that’s not acceptable, that I want the table I ordered undamaged. They finally put in for an exchange for the table top, no update on the damaged chair.
Very good salesperson. Fine merchandise as well. We are quite satisfied.
We were very pleased with our visit to Ashley Avon. Our salesman was Doug. It was a pleasure to deal with him and the manager there. We came to look at Loveseats. We were shown several options, landing on one that met our needs very well. We were give every option available to enhance our ownership of their product. They offered great warranties and protection plans for their products. We left happy with the purchase of a brown leather loveseat at a fair and competitive price. It was a pleasure doing business with Doug and Ashley Furniture. THANK YOU !
Jimmy was amazing! He was so personal, like we’ve known him forever!!! Great representative for Ashley Furniture!! I will always go to the Avon store from now on! Thank you!!!!
Great store, superior service!
I had located the sectional I wanted online and had mapped out what pieces I needed to fit my living room. I went to the store to make sure the material was what I wanted. Sales associate took me to the display model right away and we mapped out the order quickly.
Very friendly, not pushy got a great deal.
I purchased furniture from Ashley’s in Clackamas, Oregon over twenty years ago and today I purchased all new living room furniture and dining room furniture in Avon, Indiana and got the same service!!! They are the best!!!! Suzanne is wonderful !!!!
Great place the store nicely set up with the furniture display the Associates are friendly and willing to help you find what you need
Stephanie was incredible to work with. Extremely knowledgeable about the products we were looking at. No pressure whatsoever. A pleasure to work w!!
Take 15 weeks to get my order when I book it, they were saying to take about 6week
Low quality furniture at high prices. We ordered several pieces from them and had several problems. We should have gone to Godby.
Cheap, flimsy garbage. It's as bad as IKEA, but harder on the budget! We've had a bedframe that flops around no matter how well you tighten it.
My experience with Ashley was very pleasant. Such a friendly welcome and was very helpful
If you need any new furniture, go to Ashley Furniture in Avon, IN. The store is huge and has a lot of different styles of beautiful pieces. Ask for Doug, he was very helpful and a very nice guy.
We purchased new furniture for the great room in our new home. We are repeat Ashley customers. The helpfulness of our sales associate, Fred, is unmatched anywhere.
never go to them the sales people are very pushy and were telling me "if your not for sure buying anything we need you to leave" it was my first time going just to look I'll never recommend anyone to go here levin baby that's where it's at
My husband and I came in with my Dad to look for a recliner for him. We were greeted right when we came in and Doug Stewart helped us find the perfect recliner! He was very knowledgeable and answered all of our questions.
Worst experience with customer service. New chair was delivered with stripped bolts and it has been 3 months without issue being corrected
Chad at Ashley’s was super helpful and so easy to work with!! Super friendly, had both of our kids with us and he treated us great! We highly recommend Chad at Ashley’s in Avon!!
Doug was the best salesman! Great price & quality!
Stephanie was awesome, and they have a great sale right now also.
Above and beyond my expectations the sales man Chance went over and listened to my needs and delivered A+
Bought a sectional sofa. Very pleased with it. Sales staff were very professional and great to work with. I. would highly recommend them.
Chad at the Avon, IN store was helpful in knowledge of product and friendly. Very happy with overall experience today. We completed the purchase of a Stearns and Foster Studio Medium Pillow Top mattress and will be eagerly awaiting its delivery. Also happy that they will be taking the old mattress away at time of delivery.
We have been on a 6 month journey to buy a couch. It didn’t take us this long to buy a car! We ended up purchasing from Ashley because we found the style we were looking for and there was little wait time to receive it. Our experience in the store was Great! Chance greeted us and we explained exactly what we were looking for. He showed us the furniture pieces we were interested in and he left us to look them over. We ended up picking something totally different. Chance was very personable and a pleasure to work with. We came back the next day to finalize everything. Our couch will be ready in 5 days.
Frederick was very helpful patient and explained everything very nice I will always come back to Ashley HomeStore.
Very knowledgeable salesman Chris helped me. I showed him the online ad from Ashley's website for a dining room table and he price matched the ad price. Buying process was very quick and efficient
Jimmy was very helpful 👏🏾 👍
Very good selection. Friendly service . Propt Delivery . I would recommend Ashley furniture To anyone wanting new furniture at a great price
Not the best customer service, was told I would be given a military discount until I got to the check out and she said, Oh I can't give you that and this deal. Also, they sold me the wrong couch and loveseat. I was supposed to have leather, I mentioned this numerous times in the store and what arrived this weekend was this soft polyester couch, they I am disgusted with. Do not go to Ashley Furniture. Over priced furniture! Spent over $2,000 on a couch and love seat that is now going to collect all the dog hair, stains, and smells, just wonderful! Thanks Ashley!
The customer service I received from Nick and manager Chris at the Ashley store in Avon was incredible. Consumers Today, have a multitude of stores to purchase products, and what usually sets them apart besides the quality of their merchandise. Is the quality of their customer service. Great job Ashley furniture for raising the bar when it comes to Customer Service.
Friendly, not pushy, helped when we needed him, informative. Great experience
I was trying to get replacement parts for my bed. The man laughed at me and was very condescending towards me. My first response was to just walk out, however, a gentleman, I think named Fred spoke up. He offer many suggestions and/or alternatives. I really appreciated his professionalism and help. I would never buy from the other guy. However, I would definitely buy from Fred.
Thank you for the amazing service!
Such a great experience at this store! Nicholas was very friendly, made us laugh a bunch! Sold us on two awesome couches too! 😊
Our Sales Consultant Stephanie was awesome. She greeted us as soon as she seen us, she asked what we were in search of, and took us around. She noticed I was undecided and asked do I need time to decide. Stephanie welcomed us to get her if we need additional assistance. We appreciated all of that because we did not feel rushed on a decision. Stephanie has patience and never changed her expression while we were undecided. She went above and beyond to service our family.
Do not buy from here, they do not stand behind their product. Our coffee table looked like this after 6 months.
Overall good.
No pressure but very informative
Good experience. They just need one more body available to help out with pick ups. I had to bring my own help. But the service was amazing. Great work.
Salesman was pleasant and knowledgeable.
The 0% for 60 months is what brought me back after a previous bad experience. They delivered my furniture in a decent time frame but communication was poor. My entertainment center came with no knobs and they didn't have my daughters bed on the truck. They said someone would follow up about the knobs and her bed. That was 4 days ago with still no communication. It's unfortunate they offer a great product and great financing options but can't follow through once they take your money. I spent almost $10,000 you'd think I'd be worth a phone call.
Jeff was very attentive to the type of furniture I was searching for and had great customer service skills.
Stephanie was truly amazing and helped us out in choosing our new couch. We had been to another store before visiting Ashley, and once we walked into Ashley furniture we knew we would by purchasing our couch there. Stephanie helped guide us through everything and made it feel seamless.
I was able to find what I needed with the help of the saleslady & the manager. I was very satisfied with the value of the merchandise I bought. I would highly recommend this location.
Great experience with the Ashley store employees at Avon.
Great experience!
Very helpful and friendly.
Im disappointed that the sofa I purchased wasn't like the one in the store. It's been several months of replacing cushions or the sofa support band. I was sent a replacement sofa but it had the same problem as the one I purchased. Then I learn Ashley doesn't offer refunds. Waiting on them to offer me an alternative solution.
Chance was very good with all my needs and had very good customer service. It was challenging for them because there were only 3 working but they all pulled together and did excellent. Thank you Chance if I need anything else I will definitely come see you.
Chad was very helpful and even more patient. He gave us room to browse around and answered all our questions.
Great costumer service and guidance
I was approached by the sales lady Suzanne and we clicked. She didn’t pressure me she allowed me to walk and look as I pleased. I ended up buying a really nice sofa and I’ll be going back for the mattress next. Thank you Suzanne for making my purchase not so scary and look forward to buying from you again.
We went into Ashley Furniture a few weeks ago to look around. Fred helped us and was knowledgeable, not pushy, and very nice! We wanted to just look and “think on it”. We went back today and requested Fred as our salesman and he helped us with our beautiful sectional purchase! He made the purchase process very smooth and we enjoyed him as a person and salesman from start to finish! Highly recommend requesting Fred for your furniture purchases at Ashley!
The salesman was awesome. He did not follow me around the store like the lady at Godby did. He gave me plenty of time and space to browse, compare, think etc. At the end he worked with me to get something within my budget. Will definitely be going back the next time I need furniture.
Great service, great selection, nice staff
Sales associate was very friendly and helpful as I shopped with a rambunctious 20 month old baby.
5 stars for our sales guy Chris Ritter. Thanks 😊
Chase was great and extremely helpful and very patient and I’m very happy with my experience
Great people, great products
Ordered living room furniture on black Friday. Delivery has now been delayed twice and I have no furniture for Christmas. Canceling my order if no resolution by today. Absolutely the worst!!
Ashley furniture was amazing! We bought our furniture in June thinking our closing on our home was July 5. That didn’t happen. We actually just moved into our home Dec 16th. They held onto our sale patiently for us. When it was time for it to be delivered they sent two of the nicest delivery guys. Great job Ashley furniture!!!!
Stephanie was wonderful, patient and professional to work with. She came up with a solution to meet my needs!
I walked into Ashley & fortunately the very first chair I tried was the one I bought. It arrived today . I tried it out & it is beyond perfect for me. I couldn’t be happier. The young men who delivered it were so pleasant, so personable & so professional. So impressive! Thank you so much!!!
Stephanie was super knowledgeable and fun to work with! Really excited for our new chair!
If you get a “Chance”, go see the kid at the Avon Store! He “literally” makes Salesmanship what it used to be!
Good service by Suzanne
Friendly professional group. Great customer service!. Very satisfied with my purchases.
Chad was fantastic. Super helpful and got me in and out of the store I’m about fifteen minutes. Highly recommend!
(Translated by Google) Good service and in a timely manner. (Original) Buena atención y en un tiempo oportuno.
Never ever ever buy with this people again they only lie to you with story’s I bought a bed and wait 3 moths to come and call to check on my bed and the continued lying so I decided to cancelled my order the guy at the store told me you will receive a check with in a week …. It’s been 1 moth 9 days and still no check …. Call again lady told me they credit it to me I told her I didn’t ask for no credit and she say I will mail it to you in another week …… DO NOT trust this furniture please
The furniture process was easy and the selection was plentiful
My experience was when ordering a couch and chair was that I got the couch and no chair. If you can't get your furniture in a week or 2. Don't sell it
The people at Ashley were nice, but talked us into an extended warranty. We payed for the 5 year warranty, and 2 years after purchase our teens bed broke while laying on it. The mattress fell right through. Not covered. My son’s dresser is off track and the drawers don’t line up. Not covered. Crack in dresser side. Not covered. Don’t pay for the warranty they cover nothing!
Chris was awesome! He was super friendly and not pushy at all. He gave us our space and let us look around the store, but was still around when we needed help or had questions. Next time we go back we’ll be asking for him to give him our business
Lots of options but I personally can’t shop when I’m being asked 100 times what I like. I know this is something all sales people do but it makes me super anxious.
This purchase was bad from the start. Sales person was new. I purchased a mattress and bedroom set, spent over 5000 dollars. Purchased a mattress protector at the store sales person said he could not let me take the mattress protector with me and it would be delivered with the mattress. That was a lie we had to drive to the store and pick it up. When they delivered my order they didn't send the items to mount the mirror to the dresser. Finally I was able to get a scheduled installation for my mirror then it was canceled because it was more than 2 weeks out. This store has gone to heck never buying from them again
As we speak I am waiting on my furniture that I ordered. I was promised 2 different delivery dates. My sales rep was the worse. He should not be working in this field. Please DO NOT shop at this store I have been trying to reach a manager for days and there is no way to reach anyone. I am very dissatisfied and this will be my last experience with Ashley in Avon. I want to give ot zero stars!!
*Update* The floor staff provided us with all the answers we needed. Although we had a hiccup on the exchanging of our bed. Customer service IS horrible and working in customer service myself there seems to be no concerns or resolution provided for customer satisfaction. For this reason alone (and I know this statement is often taken lightly 😊) we will bypass doing business with Ashley in the future. Great store presence, but customer service is what keeps customers coming back.
Cool salesman who didn't try to upsale anything
We are very impressed with the selection of furniture in your store. Chance was a super salesman, and he helped us make good decisions while buying our bedroom furniture.
Chad, the salesman, was very helpful. I had lots of questions and he was able to answer them all. I am so happy that I made the decision to go into the Avon store today. The prices were right and the quality is excellent. I'm looking forward to the delivery of my new furniture.
Very awesome experience.
Unfortunately Ashley Home store has noconcept of customer service or standingbehind their own products. I bought an entireliving room set in July 2022 and by August of2023 the material, and I say material becauseit's not leather and it's not fabric, has rubbedoff basically where someone's lower backwould sit. This living room set is Ashleysignature series and was sold to me as quitedurable the salesperson even took a key to thecouch while we were in the store to show itdoesn't scratch. I have been trying for 2months to have this fixed and either can't getsomeone on the phone and when I went to thestore I was told it's not their problem they areonly the salespeople once it's delivered sorrynothing we can do. I was also required topurchase a furniture protection plan whichobviously doesn't help because I have beentold peeling material is never covered. I'm amso upset and disappointed I have been acustomer for 7 years but after this I won't
Saw a rug I liked that was within a display asked if they sold rugs too was told yes., was given a discount but did not realize until home they sold me a used display rug. Rug has hump that won’t go away as at some point it has been folded and not rolled up. Who knows how long it’s been a display rug. Good luck getting in touch with them by phone.
(Translated by Google) Good service from the people in charge, the store is pleasant to look at and the assortment of furniture is large and versatile, in addition to the payment methods that are accessible to anyone as well as prices within everyone's reach. (Original) Buena atención de las personas a cargo, la tienda es agradable a la vista y el surtido de muebles basto y versatil, además de las formas de pago son accesibles a cualquiera además de unos precios al alcance de todos.
Title: Terrible Experience with Ashley's Store in Avon City, MAI must say that my experience with Ashley's store in Avon City, Massachusetts has been nothing short of a nightmare. Two months ago, I made a significant purchase from this store, which included a couch and a coffee table that I was really looking forward to having in my home. However, the excitement quickly turned to disappointment.The couch that was delivered to me was not just damaged; it was ripped, and the quality of the item was abysmal. It's beyond me how Ashley's store could allow such a shoddy product to leave their warehouse in the first place. But, it gets worse - trying to rectify the situation has been an absolute ordeal.I've been trying to communicate with their customer service in this store as well as with the store manager for two months now, and I've made countless calls and sent numerous emails. Yet, the response from Ashley's has been utterly inadequate. It's as if they don't care about their customers or the quality of their products. Their lack of urgency and responsibility is infuriating.I understand that issues can arise from time to time, but the complete lack of effort on their part to rectify this situation is inexcusable. I paid hard-earned money for a product that was supposed to enhance my living space, and all I have to show for it is a ripped couch and endless frustration. In addition, they sent me a wrong coffee table, similarly no action so far has been taken to replace it.My advice to anyone considering shopping at Ashley's store in Avon City, MA is to think twice. If something goes wrong with your purchase, don't expect any help or resolution from their customer service. This has been a disheartening and infuriating experience, and I wouldn't wish it upon anyone.I hope this review serves as a warning for others and that Ashley's takes a long, hard look at their customer service and quality control processes. They need to do better, much better.Taleb AlTel
Yum
I bought a dining table Nov 2022 and received the table top, the chairs and four legs but not the bracelets or the shelf that goes below the table top that attaches to the legs so my table top has sat in my dining area for almost one year trying to get the parts to put my table together. NO ONE has been able to help me until today October 19, 2023. I have called the store, customer service, the corporate office, customer care, transferred from one number to another with no help. Because I moved, my warranty was no longer valid so be careful of that. Never again will I buy again from Ashley.
I would give zero stars if possible. Was supposed to get delivery between 2-5. Never showed up never called nothing. I tried calling them with little success but did speak with someone finally and was told furniture would be delivered by 6:30. 6:30 comes and goes still no delivery. Reach out again and told 7:50. That time comes sent text message saying driver was on his way then 5 mins later send text saying delivery was canceled. So, no furniture and a waste of my entire afternoon evening. Do not do business with them.
Sophia and Tom were simply amazing! Sophia was very patient with me and was able to direct me to exactly what I needed. Needless to say… I’m no longer sleeping on an air mattress.🤣
I was not impressed at all of the "gentleman" closing out my purchase. He tried to overtalk me, sell me things that I didn't want, and was plain rude.I almost walked out, and would have if I did not have a coupon for $599 to use.
Salesman was polite, friendly, and knowledgeable. Delivery guys were on time, efficient but, didn’t speak any English. We are an English speaking country. It is offensive when people don’t care enough to learn the language of the land.
Great experience. Sophia was awesome. I didn't feel pressured to buy and she offered and explained financing options for all 3 plans with explanation for all expenses. No unknown or hidden fees.
It was great!
The lady who helped us did a great job even though she was new. Got a nice chair, just what I needed.
The lady that helped us with very friendly and helpful, thanks again
Sales people helpful & gave some space to look.
What a wonderful day I had visiting Ashley furniture store today on October 1, 2023 I was able to buy a new living room outfit , plus a new mattress and box spring and new pillows and new throw pillows for my new couch and mrs Sophia was the lady who helped me with everything and done our paper work as well to get me reapprove for everything, I want to give a big shout out to this young lady who done a wonderful job for our family and thank you so much I love all my stuff I got today great job and I hope you get a raise as well thank you , thank you , if your looking to buy anything new at Ashley furniture store there the best in quality
Fred was such an asset today while we were furniture shopping. He really helped us and we had the best experience possible. If you are looking for furniture, Fred is your guy.
Did the finance through the company, was able to get home and go over all the paperwork found out it was not within my budget cancelled the same day was told I had to keep the mattress protector that they had me leave the store with. I don’t have a delivery date for 13 days so nothing to even use this mattress protector for and they told me I had to keep it. I was never told any of this in the store or while signing papers in the store! The finance company actually stated I can return at any time. Sophia and Christopher are horrible employees and do not explain terms to anything as long as they get their money that is all they care about
My experience was great! Informative, quick and easy! With a touch of quality customer service.
Sophia Kelsey was our sales rep and she did a beautiful job. When needed to have a private conversation, she stepped away. She offered suggestions and made the experience easy.
Great service! Will definitely purchase from here again!
Chance was the best. Very professional and patient as I looked around. He was even able to find me a better deal than I expected and saved me so much money on my purchase!
Its our first time buying a couch and are glad Chris was able to help us. We had a lot of requests and Chris was able to customize the couch to our wants. Will purchase furniture again for sure.
Wife went in and found exactly what we wanted! Got 20% off and will have it delivered in as little as 10 days. Very happy! Staff very helpful!
My husband and I went in to look at reclining living room sets. Chance was informative but not pushy. We purchased a set that met our needs and expectations.
Friendly staff, good selection with various price points. On time delivery. Good communication all around.
We ordered an 8 person table and a round table and 12 chairs. It was in May we where told July 1 st so to make everything easy we gave our table to goodwill on June 30th needless to say today is September 21st and we are still eating on our card table. They won't let you talk to anyone in the store and send you to delivery who has the famous answer 2 weeks we will call you. I di the whole talk and type thing and he was rude and asked me if I wanted to just cancel my order. I definitely would have but we have the catch all 800 in the instore credit only. I run a daycare in my home and feel so stupid for not having a table! They just said that's why we don't go there! Would have given a negative but no opportunity to do so. I hope to have it by Thanksgiving at this point but who knows! So no unless you are desperate don't order from Ashley Furniture. Ps. This is only the 2nd yelp I have ever posted its that bad!
Very helpful and informative. I went in knowing what I wanted and they delivered without pushing TOO hard for the up-sale.
Loved the guy who helped me can't wait to get my bed
Stephanie was a joy to work with. She listened to our needs and showed us only the sofas that met our expectations, and did so with excellent product knowledge. Stephanie’s customer service was very much appreciated!
Working with Ashley was very simple & convenient! They had tons of options to pick from & very affordable payment plans. I am very satisfied with my purchase & would definitely choose Ashley again for future purchases!
Great customer service
Stephanie was awesome!
I was told that I had 30 days to determine if my mattress fit my needs or not. Then I went in and was told oh that mattress doesn’t have a trial after less than 2 weeks. Why did the salesman Chris tell me that it did? Then I was told a ticket was being put in for someone to reach out to me and that has been almost a week ago. Very angry and disappointed. I normally receive great customer service. Now since there’s no customer service in the store anymore it’s impossible to talk to anyone.
Enjoyed our experience with the floor staff, however delivery and poor customer service has resulted in a one star review. The delivery of the couch was missing a back cushion. A picture was sent and was informed that day that a replacement would be delivered. Four days later when I called customer service they hadn’t order it yet but said they would. After a week a cushion cover only was delivered not the actually cushion. I called back several times with my order number but stated they couldn’t help me because they didn’t know what couch I had ordered even though they had my order number. Multiple phone calls in and still no help and an incomplete couch. Three weeks in and can’t get a simple cushion sent
Great Labor Day Sale! Process was quick and easy!
Friendly associates great customer service would definitely recommend anyone.
Walked in and explained what I wanted and showed me exactly what I said. Excellent customer service
Very nice and patient team!
Chance was wonderful to us. I will be sure to tell others of the phenomenal shopping experience we had.
Great customer service.. I've been shopping Ashley over 15 years... Great place, quality furniture.
Our experience at Ashley Furniture was excellent. We wanted to look for a sofa for our basement family room. We actually ended up buying more than that.. a loveseat, a chair & a half, an ottoman and an end table. We were greeted by an associate as soon as we entered but they left us alone to explore on our own, which we wanted to do. An associate checked in with us frequently but never hassled us. As soon as we decided what we wanted, an associate immediately took care of us, giving us the discount for the Labor Day sale. We’re we’re offered the protection package/ warranty but no pressure was put on us… which we appreciated. We are eagerly awaiting our furniture delivery.
We had been looking for a guest bedroom bed for sometime and didn't want to spend a lot money. Our sales person listened to our requirements and was showed us several options. He was professional and easy to work with. We are satisfied with the bed and mattres he put together fot us while keeping our budget in mind. Definitely will shop Ashley in the future.
I was very impressed of the service today with Ashley customer service she was very patient very pleasant attitude she made sure that I was pleased with what I come in there to purchase today. Sophia Kelsey. Was the number#1 salesperson today. thank you so much.
Good quality furniture and friendly staff
Great selection and not a pushy salesman!
Salesman Fred was great!! Super friendly and helpful
Freddie was great to work with. Gave out great advice and let us take our time deciding on what we wanted.
Doug was very helpful
The sales associate was very friendly and helpful. Way too many forms to fill out and sign when even purchasing small decorating items that are on sale. It makes you think twice about shopping there. I think I spent more time with that process than walking around the whole store shopping for my items.
Told me multiple times the couch would fit through my door with the dimensions I gave, waited 2 weeks for delivery just for it to NOT fit!
Chase is one of the most genuine, honest, and trust worthy people out there. He is respectful and listens to your needs and wants to find you the best fit for furniture. Would highly recommend him any day. Keep crushing it! Had an amazing experience at Ashley with my family
Fred is very pleasant and patient. He answered all my questions. He made my purchase process simple. Thank you!
Very helpful in looking at mattresses and adjusting bed frame. Great customer service.
Had a great experience shopping at the store. The salesperson was attentive and helpful without being over bearing.
Salesman was great. No pressure to buy. But there when we needed help. I will def shop here again.
Sophia was very helpful, listened to what I needed and directed me to exactly what I wanted. I had a time deadline, which she easily met.
Sophia was great and will definitely be coming back to deal with her.
Fantastic thanks
Chris was great! Helped us find exactly what we needed and made the whole process seamless!
The quality and selection of furniture is outstanding. Our salesperson Sophia did a great job Helping use select the best furniture for our needs.
Bought a new living room set never heard a word from them for over a week went to the store to find out where my stuff was no one really seemed to care asked for manager was told he was busy eating lunch was supposed to call me back guess what never did no surprise very very disappointing in the service
The staff is so good and respectful
Staff was great and friendly
Very casual experience. Ali was courteous from her greeting through the visit.
Chance, Deante, and Eric represented the Avon Ashley Homestore with an “A+/5-Star Rating” in my book.
For furniture, this was more my taste. Made several purchases , over multiple days with one delivery date, Yes!!!
I had found chairs online that I was interested in, went to the showroom to see if they had them, which they did not. The sales staff couldn't show me anything else with the same color/fabric as he'd "never seen it". Online is free standard shipping, the store tried to slip in $99 delivery free and could only offer a $65 doorstep delivery as a cheaper option. After being told to not order online as coming into the store would save me money and get better service, I left quite disappointed after wasting my time. The manager seemed annoyed that he had to cancel the transaction and wasn't sure he could do it. Don't waste the trip to the store, if you see it online, just order it. I was going to let it go but after multiple texts insisting I leave a review, here we are.
Bad experience in Ashley of Avon, Indiana, I was shopping for a barstools, found the ones I liked, but not the color I need, so I checked online at Ashley website founded it, and then went and asked the customer representative about it, but the stools where different price in store from online, ( didn’t said online only) , she recommended buying online, I when out the store, but then I asked my self why not asking about price match, and back into the store, front desk was a guy who said the price difference was more of 30% and they will not make money and asked me how I will feel to work and not make money, I asked for the manager maybe he will do the transaction because they don’t work for commissions ( they nevar called manager) between him and Ali nees, make feel so bad and the I was asking for free stuff, we have bedrooms , dinner and leaving room, furniture from Ashley ,I don’t think was right the way the treat us , just because was small purchased, I will make sure family and friends don’t go into this store they so bad…
Our Sales Person was awesome…very knowledgeable and patient. My first time at this store was a good experience.
Allie was my salesperson today and she made my shopping and purchases a pleasure. No pressure, answered all my questions and made everything effortless. Good job Allie and Ashley!
Ali was very easy to work with got things done quickly.
Not great Told furniture was in warehouse Took over 4 months to get it
Really good customer service.
Very kind, funny, and helpful staff. Stephanie gave me space when I needed to browse and was available for questions when I had them. We were stressed from a cross country move and she patiently sat and helped us through what we needed.
Absolutely insane what they want for furniture of that quality. Open a drawer on any one of their dressers and you will see what I mean. Costco will cost roughly the same for furniture, but drastic quality difference.
Chad was very welcoming, professional & helpful.
The salesman was really nice and very helpful
Excellent Quality, Reasonably Priced !
Great customer service by Jimmy and excellent and affordable selection of furniture.
Doug was very friendly and intelligent
Ali was great to work with! She was very personable and knowledgeable. She introduced herself and then let us browse around and find what we wanted. She made the process of buying new living room furniture quick and easy!
After having a horrible experience at the Greenwood location, I decided to go to the Avon location to make my purchase. Sophia Kelsey was wonderful to work with and even helped me pick out and measure a dining room set that will fit my space perfectly! The experience with Sophia was pleasant and seamless.
Well, from the time I walked into Ashley, I totally felt comfortable. Sophia, well, Amazing.. She was very friendly, knowledgeable and very patient with me and my cousin who helped Sophia pick out my furniture. A job well done by Sophia.. ❤️🤎👏🏽
James was awesome, very helpful, honest, and knowledgeable. Great customer service, gave me enough space to make a decision that worked best me. Really appreciate the great customer service and honesty.
Ali was quite helpful. Will be back for more with her as my salesperson.
Jimmy was very courteous from the start he let us shop but checked on us occasionally to see if we had any questions. He checked on the loveseat we wanted to see when it would be in for us . We never had to really wait very long on anything. In the future I will gladly deal with Jimmy again and I highly recommend him with all are furniture needs in the future.
7/9/2023 Adding details. Reached out again to Ashley Furniture on 6/27 via the provided email address. As of July 9, Ashley Furniture has not responded via phone or email. Followed up on July 9. The delivery experience we encountered was absolutely unacceptable and resulted in a section of a sofa being damaged by the installers, followed by a 12" long scratch in our oak floor. This was after they threw all the sofa pieces into the yard from their truck, covering them in grass and mulch. And during the entire delivery process, one of the two installers was standing in my living room playing on his phone, not helping at all. I am awaiting Ashley Furniture to contact me to resolve this matter, including waiving the $500 "white glove" delivery fee and providing a discount on the merchandise to account for the flooring repairs needed.
I love this place.
Was fast and easy to get help. Good customer service.
Freddy took great care of us when selecting our new sectional and mattress set. Great selection to browse and pick from. Returning customer for sure.
Great location , staff was friendly and very helpful .
Wonderful experience. Jimmy was friendly and helpful. I appreciated the fact that we were largely left alone, but he would come check on us and helped me pick out a sofa that fits my needs and style. Definitely recommend them.
I had a very pleasant experience and Sophia was super helpful by being knowledgeable and making the transaction smooth. Will be going back to see her for our future home needs!
I bought a dining table and bed from this store, also paid for the supposed white glove service. I received scratched furniture the first time around, so some of the furniture was left and the items that were scratched would come at a later time. Now, delivery comes a second time and they bring a new table but forgot the hardware to put it together. It took 5 visits total to have everything installed. Now one of my chairs is broken and every time I try to call customer service or anybody else, the automated voice says it’s closed. Incredibly disappointed as this is not the experience I had with delivery from crate and barrel. I am trying in good faith to get this chair swapped but this company doesn’t answer the phone
Staff was friendly and helpful
The best customer service he help me a lot thank you thank you a lot. Thank you so much he’s name is Feyt best customer service
Stop. Read the negative reviews and spend your money and time elsewhere! Purchased a piece and was told it would be assembled and delivered in 2 weeks. The store charged our credit card at the time of purchase. When I looked at the invoice at home it said delivery in 8-14 weeks. Really loved the piece and decided I was willing to wait. Week 8 they scheduled and rescheduled delivery twice with the same message that the item was in Chicago. Went in to the store with the intention to cancel and receive a refund but was talked into one more delivery attempt because 'the item was in Chicago.' Item was delivered the next week. I watched it come off the truck, it had obviously been re-wrapped. They brought it in and at least 2 magnetic doors were defective and one was hanging askew and not square with the frame. Inside the cabinet spaces, every shelf was missing. Every one. So I refused delivery. Fairly certain we were not delivered a new piece but the last available floor sample in the country, lol. Trying to request a refund through their phone system was impossible, numerous calls and then I was on hold for 21 minutes waiting for approval by a supervisor before I disconnected. Emailing the local store manager, did work and we got our refund, but what an unnecessary hassle and waste of our time. All that could have been prevented by being truthful in the first place and a little quality control. And all while they had the money for the item for almost 10 weeks and probably knew they couldn't deliver.
Then please are very nice polite honest and help me do what I needed to do to get what I needed to do for the price that's very reasonable and I will be shopping there again
They answered all of our questions and were super friendly
Great selection and customer service
The sales representative Chance, was great. Very professional, polite, and helpful. I’ll return when I’m ready to purchase.
Very thorough and helpful. I never had to ask for help in carrying or loading. Salesman ‘Jimmy’ was educated and prompt with data regarding quality of items. Salesman was available but not ‘hovering’.
Chance was highly knowledgeable and helpful and made the experience of buying furniture worthwhile!
I had a very good experience. Thank you !!!
My salesman was Chance Webb! He was very pleasant and exhibited great knowledge of the type of mattress that I was interested in buying. He took the time to answer all questions that I had. I would definitely return to Ashley’s the next time that I need furniture or bedding. I was very pleased with my experience at the Avon store.
Jimmy took the time to really get to know what we're looking for and addressed all our questions with care.
We worked with Doug in the Avon, IN store and he was great! Professional, polite and was not a pushy salesman. He got us what we wanted at a great price! We did have multiple issues with our sectional when it was delivered. One piece had a tear in the fabric, one pillow had a blue ink stain across it, and the chaise piece had a large gap in the back and the cushion would not fit properly. We had to call customer service for all of these things and they were fast in replacing the piece with the tear and the pillow, but for the chaise we had to send in photos and have a subcontracted furniture repair company come look at the issues. He pretty much said he couldn’t fix the defect and then we had to keep calling Customer service to get them to replace the piece. They did eventually but we had to take the initiative to keep on the outstanding service claim. Now that it’s all finished we are very happy with the sectional, it was just a pain to have to replace 3 pieces of a brand new unit.
Sophia was super nice and professional. She got me taken care of quickly. Great experience
Overall experience with salesman was great. Don't know yet about delivery and setup it is due to be delivered this weekend. Clean store.
Delivery service recommended double the price than advertised.
Fred my salesman was extremely personable and not aggressive in his approach. One additional note was he and Tom, the store manager seemed to work very well together. Great teamwork overall.
Ali my sales lady was amazing. She was helpful, patient and very informative. I'm very happy with my furniture selection will be back for my dining room set.
Fred was wonderful! We brought my 90 yr old brother in to buy a recliner. Fred was very professional, patient and kind to my brother. Fred is a great representative of your company and an exceptional man.
Great customer service and friendly people. We have purchased from this store multiple times.
I am unable to even reach someone in store on the phone
Very friendly, very knowledgeable, and got us in and out
Found the living and dining room furniture we were looking for. The prices were good and the selections were great!
Sales lady was very helpful and friendly.
I will never shop Ashley Furniture again. I couldn't get approved on a loan for a mattress back in March of this year but somehow I'm being dunned for buying and financing a mattress there and I have no mattress. I keep telling them to stop I didnot get a mattress but I'm getting text messages and phone calls to pay my bill. I will have to turn them into BBB. ITS A BAD PLACE TO DO BUSINESS!!!
This experience was different from my first. I can say I will wait to see how the receiving of my order goes q
Took my handicapped friend recliner shopping. Stephanie was so patient and helpful! They had a nice selection of lift chairs available. Pleasant surroundings and good sale made me want to buy one of everything, just kidding! Clean restrooms, too.
Great deals in clearance! I appreciated the cheerfulness and friendliness of the sales representative as well. Thank you!
Very nicely laid out with alot of nice furniture to choose from. Our salesman Doug was very helpful and didnt hover over us but let us walk through and just look but was not far away and quick to answer our questions. It was a good experience.
Professional team
This review is regarding my wife’s experience at Ashley’s. We got a couch and it started looking really bad within 2.5 months. We have been trying to contact Ashley’s regarding this issue. And I will remove my review upon getting a credit for a new couch. This one costed more than $3,000. We have a warranty and are awaiting a technician to come view our couch. He hasn’t come in over a month and we keep calling back while we keep getting the runaround. I will remove this review upon assistance.
Absolute worst customer service I have ever dealt with in my whole life. I purchased a couch through Ashley‘s and the customer service people keep giving me to different numbers. (The run around) they purposely make the customer team very hard to understand. I’ve only had this couch for 2.5 months and it looks like this… (pictures below) I’m trying to get a technician to come and view the couch but they won’t come. I’ve called so many times and no one actually helps. I tried to avoid leaving a review until I had enough. This is my couch, I have a warranty but it doesn’t seem to be put to good use since no one can help me. I don’t want the same replacement because it’s obvious this is couch bad quality. I’m hoping for a credit to get another couch. This one was over 3k and this is what it looks like in 2.5 months.
I was able to find everything U needed in one place. Thank you.
I worked mainly with salesperson, Sophia. She was very helpful at finding the perfect accent chair for my space. Prices were reasonable and delivery will be within a week. Friendly business.
Bought new dinner table and chairs Near 1000.00 Waited 5 weeks after they said 7 days. Chairs broken in box pedestal on table broke This is product is garbage They offer to mail parts so I can take it apart and put back together
I paid $4,000 for a sofa here. It started out with terrible worn looking areas. Now just a little over a year old it's horrible. The padding under the cushions is gone ! I should of gone to Big Lots, less money same amount of wear. Buyer beware.
Very friendly, listened to what we were looking for and was a quick and easy process purchasing our sectional.
Chance was so helpful finding the perfect furniture for my daughter’s bedroom!
Ali is the best!! She made herself available but didn’t hound us while we walked around. She was helpful and sweet. Even laughed at my silly jokes. Of course we found an awesome couch and on a great sale!! Can’t wait for delivery!
If you're going in for something, ask for Fred. He is a great guy and helped tremendously.
Great delivery experience great guys early, not a minute late
Doug was extremely helpful and friendly. He was very informative with pricing information and current deals.
My husband and I had been looking for furniture off and on for about a year now. We had actually been to 6 different stores over the course of this weekend alone. We cannot say enough about the service we received from Sophia. She truly listened to our needs and didn’t try to just sell us the highest priced items in the store. She was extremely knowledgeable about all of the items we asked about and even flipped a recliner over for us to look at how solidly it was made. We were able to get an awesome price as well. She gave us her all even though we found out as we were leaving that she was going through one of the most difficult days of her life. Thank you Sophia and I hope Ashley furniture realizes what a dedicated employee they have.
I felt rushed on some things and wasn’t able to look at other things to find the cheapest price.
Salesman was very nice. No pressure. I was able to browse at my leisure and he checked on me from time to time. Very easy shopping experience.
Chade Duwe was amazing. Helped us get a new couch and as we are only in our very early 20s and he properly explained everything we asked and made sure we were very taken care of. Definitely coming back to Chad in the future.
We had great service with Sophia
they are willing to work with the price u want
Whole process was quick and easy. Bo pressure and worked with us to get the best price.
The sales was great but your policies make it impossible for me to purchase $16,000 worth of furniture from you. Poor poor policies that you have.
I want to thank you Jonathon for helping me find the perfect sofa. I told you what I was looking for and you took the time to listen too me. I know you listened because you took me too just one sofa and I was sold. You were able to tell me all about the product. I not only fell in love with the appearance of it but I felt very secure in my decision to purchase the sofa. I have never walked in to a furniture store and made the decision to purchase right then. I was only able to purchase the sofa but he took me too an accent chair that was beautiful as well. I will also be purchasing the ottoman plus the accent chair. I would also like to compliment Ashley's on their show room floor. I can tell anyone that if you need great quality and beautiful furniture for great prices Ashley's is the place. I have literally been looking for months and I tried so many furniture stores but they absolutely cannot touch Ashley's. A big thank you to Jonathan and I will be back.
We were very happy with our salesman Chad he was very polite helpful When we asked questions he was very thorough about it we were very pleased with our salesman
Sales lady was wonderful and attentive. We had stopped at another local furniture store (Kittles) and they didn’t even give us the time of day, and where to busy on their phones to ask us if we needed help finding anything. As soon as we walked into Ashley’s furniture we were greeted and asked if we needed help finding something. Sales lady stayed with us until we found the perfect piece of furniture that we were looking for. Quality of furniture at Ashley’s was the same as the previous high end store we had just been to.
Tom , the manager was amazing he was very helpful however Sophia however, I guess she was an associate. She was horribly rude very condescending did not listen and had a very prickly disposition putting it nicely. I would not recommend you go here. I would recommend you would go to Greenwood to their Ashley store.
Fred was AMAZING! He took his time to answer all questions, and made us feel like valued people - not just a customer!
One of the worst customer service I have ever experienced. It hasn’t changed since I last visited… Ashley needs to provides to EXTEMELY improve its customer service as well as after sales service!!!!!! 🙁
Very happy to find what I wanted and a good sale
Awesome experience at Ashley Furniture in Avon IN. Our salesman Fredie is top notch, informative and extremely knowledgeable. Will definitely be back to see him soon!
My husband and I visited the Avon Indiana store and were helped by Ali. She greeted right away and found us everything we were looking for. She was fantastic and answered all of our questions. Ali made our shopping and purchase experience easy and hassle free.
Thanks Chance for helping me with my indecision and working with my budget! You are fabulous. The store was clean and had every style option available that I could imagine. I wish every shopping experience was that enjoyable! You all were kind to my wild kids as well! 👏🏻❤️
There was a good selection of furniture in the store and we had several models to chose from in our price range. The staff was very friendly and let us do our thing to find the piece we wanted. They even price matched which we didn't fully expect
Shopped @ Ashley and found what I was looking for. Ali helped me and she was very knowledgeable and professional. Excellent service.
Beautiful furniture, great prices, and Chance was the best to work with!
Awesome experience. Chance was great and very patient and answered all our questions.
Please never shop here. They delivered a table with scratches on it and didn’t put it together properly with stripping the screws. We refused delivery but they said we had to accept the scratched table and that we would have to take it up with the store in person. When they came back to get the table, they had to borrow my (the customers) tools and use my duct tape. They forgot a table leg at the house when they left so I had to schedule a third time for them to come back out and get what they forgot to take. I was then promised my money back within 8 business days and that was a lie. I had to file a dispute with Ashley furniture and they said it would take 60 days now. Worst customer service I have ever delt with. You can find better furniture at goodwill, I promise. Please save yourself the hassle.
Had a great experience with Chance helping me! Went in to shop for a recliner but found a beautiful rug! Thanks 😊
Our salesman Jimmy was very helpful. We had a good experience.
Fred was great!
All is good
Affordable pricing, fast, easy and great service!
Once I told them I was looking for something they don't have in store, only online, they completely ignored us. High prices and limited selection
The sales people were nice and very helpful and Ashley had exactly what I wanted
There’s never a manager available to address your issues, the worst customer service I’ve ever experienced. I waited on a couch for two months and they have delivered it four times damaged or dirty. The first three times I sent the pieces back. The fourth time my partner accepted the delivery and one of the pieces were the wrong color. Someone delivered the missing piece and it was filthy
Chance is a great salesman. Answered all of my questions, was so helpful and very knowledgeable about the bedroom set.
Very friendly and helpful I got what I came for thanks
Lots to choose from and the customer service is always top notch. We have never had any bad experiences with Ashley customer service or goods.
Selection and sales person was good
Excellent service! Jimmie was friendly, efficient, and we will always return to Ashley’s. This was our 3rd purchase and we are have always been pleased. 5 Stars isn’t enough!
Jimmy the sales representative in Avon was excellent, he was very patient, very knowledgeable, I had an awesome experience and I will continue to shop at Ashley furniture
I had a wonderful experience with my sale person, kind knew what I wanted when I walk in, very helpful
The problem NO ONE LISTENS....THEN YOU GET TO CUSTOMER SERVICE MANAGER AND SHE DOESN'T KNOW HOW TO USE THE MACHINES.
Fred was wonderful to work with. Very pleasant and easy experience.
Jimmy G went above and beyond helping me make my purchase.
We wanted to buy a mattress. We were given the information we needed so we were able to make an informed decision on our purchase. It was a quick and easy process. Everyone we worked with was easy to work with.
Quick and efficient but didn’t explain how to maneuver the drop down in the middle of my table to make smaller. And i tried and don’t have the strength
Ali was super helpful and actually listened to what we said were important features (specific measurements, support, firmness). She walked with us throughout the store to show us pieces that would meet those needs & met our size requirements. She wasn't trying to "sell" us any particular item, instead she simply told us the specs & always asked if that would work in the space. We never felt pressured or that we were wasting her time. We've been to several furniture stores & came back to buy one of the sets we looked at. The whole experience was relaxed & fun! Looking forward to working with Ali & shopping at Ashley again!
Great experience. Chance was great. He helped us find just what we needed.
Service and sale went really well! Great selection!
Staff was pretty helpful software had a little hiccup but after a few short minutes everything was then sorted out. Also Ashley furniture should try to promise people better shipping dates nobody wants to hear they may have to wait between 2-16 weeks to receive their furniture but overall was a decent experience
The visit to the store and making our purchase was very easy due to salesperson Stephanie Kaldahl. She answered questions while we were in-person and also later by text. She was friendly but not pushy and very responsive. We are very pleased. Hopefully, all will go as well with the delivery.
My hope is that after reading my story, and the gross negligence and terrible service provided to myself and my family, you will choose to shop somewhere other than Ashley Homestore, especially if in the Indianapolis area. My wife and I purchased a sectional for Ashley in the fall of 2020. We thought it was reasonably quality product at a reasonable price. I own a property management company, so we buy furniture for our short term rentals. It held up reasonably for about 18 months. On August 23, we were sitting on the couch and felt something in the back give way. The cushions immediately sank about 12 inches, and the seat became separated from the back. After placing a call to the store, we were told it was out of warranty (understandable) and he had to physically come into the store to get a repair person to come to our house. (How is this possible, that in 2022 I can’t order service over the phone or internet, and have to come to the store???) Upon arrival at the store, AHS Castleton (8708 Castle Creek Pkwy East, Indianapolis) we were assisted by a employee who informed us we could pay for parts and materials, and would get a call within a few days to schedule a repair appointment. We paid $208.65 for parts and labor at this time. (Sales order 021950216) After a week went by, we called the store to follow up. They said that something went wrong and they would resubmit for a call next week. The same thing happened next week. We were finally able to get an appointment on 11/23 - almost a month after visiting the store. Upon the technician’s arrival, he cut open the bottom of the sectional, and informed us that the staples that hold together the wood missed during manufacturing. Manufactures defect, but I am outside of warranty, so ok, just fix it. Instead of that, the service technician said it would take two hours to repair, and we only paid for one hour for $130, so we had to drive back to the store to pay for another hour of labor before he would fix it. (Again, I could not pay him, I could not call in a credit card, I could not do anything that would allow him to fix it at this appointment. I had to go back to the store) So on November 30, we went back into Ashley Homestore in Castleton, Indiana. We paid our $65 for an additional hour of labor (Sales order 0219731388) and were told the same 2-3 days to get a call for scheduling. After over a dozen phone calls and attempts for us to call someone to get this scheduled, which no one ever was able to discuss with us the scheduling of this appointment for over a week, We returned to the store on December 5th. We met Ron, a new manager at this location. Ron looked at our paperwork, and informed us that the last two orders were done incorrectly as sales orders, and we needed a service order. He placed service order 0219758002, with an estimated date of repair on the service order of 12/13/2022, and again assured us we would get a call within a few days to complete the repair. Ron gave us his direct line to call if we did not get a call within 3 days. 12 day went by without any communication from Ashley. Ron was called three times during that 12 days, failing to answer calls or return messages. On December 17 (Saturday) we returned to the store. This is our fourth trip into the store for a single repair. We again saw Ron. He had no explanation for the missed calls, or lack of response. He had no answers on why service did not call. I had to use a lot of restraint to stay calm at this meeting, but managed. I gave Ron and Ashley home store one more opportunity - Their store manager could call me on Sunday after their mandatory all store meeting, or I would take my frustrations public. I got a message on Sunday from Ron, his store manager had called off on Sunday, but would be in Monday. He assured me that Monday this would be addressed by the Store manager. Monday at 5:30 pm I had waited long enough. I called Ron - he answered this time. I told him no call from the store manager, but the store manager just happened to be standing there, so Ron handed the call over to Jeff. I calmly explained my entire story to Jeff, and his reaction is what prompted this lengthly response. Jeff said: This is the very first time I am hearing of this. Jeff said: So what do you want me to do? I replied “Keep your commitments and live up to the expectations you set. And I just want my couch repaired.” Jeff said: We have no control over service at the store, there is nothing I can do. So I am going to Google “furniture repair” and will likely have this done in a week. I was told I would get a call on Wednesday from Chad, the DM/RM, but based on my prior interactions with the staff at Ashley, I won’t be holding my breath.
Really helpful without being overbearing. Good selection!
The delivery folks were in and out very professional and nice!
Jonathan was friendly, helped me have a quick checkout, answered all my questions and showed me other options! Definitely would go back to Ashley Furniture for other furniture needs!
Don’t go here unless you want to be told they’d have all your furniture by move in date (4 months away) and only bring one item and still charge you for all 4 items . We went here and picked out a recliner a coffee table a side table and a couch and we were willing to pay the prices for 4 items , now we’re stuck with the payments of 4 items and only have one the recliner . Not to mention this recliner is already broken and has been since month 5 of leasing .. highly highly disappointed, had high hopes and still have yet to be helped to resolve my issue …
When we need furniture for our new home we went to Ashley in Avon. We had the pleasure of working with Fred. Fred was very knowledgeable about the products we were interested in. Fred's patients with us was amazing my wife and I had a hard time agreeing on some pieces Fred helped out with all the pros and cons to make the decision easier. If you find yourself in need of furniture or accents I encourage you to visit Fred at the Ashley Homestore In Avon you won't be disappointed.
Our Sales Consultant was knowledgeable and very helpful.
I will NEVER use this Avon Location again. Called NINE times today ... No answer... No options. I did email. So if you'd like to answer it I would be willing to adjust this review. Otherwise I will come back and edit it and leave all the information and all the details of my experience. Trust me, you don't want that.
Everything went smoothly. Sophia was pleasant and informative. I appreciated her patience.
We have had a technician out to our home twice in the last 3 months for the exact same damage. After the first technician did not submit the report correctly, they sent another technician who ordered nail heads for the furniture that don’t even match the original nail heads on it (1 missing). Now they’re scheduling ANOTHER technician out to our home to put on the nailhead. We’ve repeatedly asked for a replacement being the delivery people damaged the corners in the first place. 3 months later and we’re getting NO where with this company after we paid for a warranty. I would not recommend this company to anybody. Their customer service is horrible and the 3rd party technicians are just as bad.
It took us a year to completely get all of our furniture that we ordered!!! Communication from the store was non existent. You have to call to check up on your order and when items come in stock they do not inform you. The phone number they give you to check on your order is a call center in another country but when you try to call the actual store no one answers. We had to go into the store multiple times to talk to someone. The furniture is nice once we received it but it sure has been a headache.
Great service at every visit
Yes better Selections and staff is very knowledgeable
Fabulous saleman with lots of choices! Thank you for an enjoyable experience!!
Chad was fantastic! Non-aggressive, made his presence known, though wasn’t overbearing
They don't have a clue about how to do anything
Awesome salesperson, Jonathan! Patient with us as we went through the process!
(Translated by Google) Everything super beautiful and good credit plans (Original) Todo super bello y buenos planes de crédito
Good selection of nice furniture. We appreciate the "no pressure" sales approach.
Huge, clean, well layed out, great selection, reasonable prices. Prices and selection appear on average to be a bit better than Goodby without compromising quality.
Sophia helped me buy a new brand bedroom set. The process took 15 minutes and was very easy. Thank you again!
(Translated by Google) Avon bad attention and quality of the worst, (Original) Avon mala atención y calidad de lo peor,
Honestly, this was a very pleasant experience. All of my questions were answered immediately, and the transaction itself was extremely transparent. I did quite a bit of research before going in here and, the prices are basically unbeatable for the quality. Great job guys!
I would be leaving a zero star review if I could because they do not deserve a star. This has been the worst experience of my life. The most unprofessional, unhelpful, rude experience. Do not buy your furniture here. You will be wasting your time. Literally wasting your time, they do not care to make you wait and will not call to let you know when they will actually be there. This is a terrible company who will just give you a run around. Where is my sectional? Who knows and they can’t tell you because the can’t call their delivery drivers. Literally what they told me. I was told to “just wait” and was hung up on 3 times. The agents are extremely unhelpful. Do not go through this. Also going into the store doesn’t help. They aren’t very polite when you aren’t buying furniture that day. Go anywhere else.
Dustin was extremely helpful from the beginning of our venture. He was able to answer all of our questions and provide us with estimates for multiple possible payment options. Highly recommend!
Best place to buy Furniture, Plenty of choices, Great Staff with Excellent Customer Service! Ali at Avon was Excellent. Go See Her for All Furniture needs!!
Worst service ever! Good luck with getting your order right and getting your order delivered efficiently.
Just went in with my wife to look around, wasn't really looking to buy. Ended up getting a sectional. Chad was very helpful.
Stephanie was amazing!!! Helped us get exactly what worked for our home!
Enjoyed working with Jonathan. Their prices were very competitive with other furniture stores in the area for what we were looking for.
Bought a chair from Ashely, reported to them it doesn't feel right the 2nd day we had the chair. They refuse to take chair back and now it's sits in leaving room without tags still on on used.
After waiting 17 WEEKS I visited the store hoping to get info on delivery date. Was told it was 'in transit" and, taking my email address was told I would receive an update within two working days. No email, ever. I made it very clear that if it was not here in a week I would take legal action to cancel and get my money back. Magically, a week later I received a call it was ready to pickup and given number to call to arrange pickup. Number connected to what I assume was the Ashley 'international' agent. She, with a very heavy non-USA accent acknowledged it was ready ( going by the phone number ) but had NO idea where it was and could not find the Avon, Indiana store listed on her computer. I asked her to look for it in Plainfield and Indianapolis as well. Nothing. I made a GOOGLE search for Ashley Avon finally found the number to call where I was able to confirm it was there and I was able to pick it up. Bottom line - only time will tell the quality of the furniture purchased, but it doesn't matter, I will never shop or recommend Ashley stores again. Should have stuck with the other store I've used previously.
We had the best sales person, Maghoney was very helpful and professional.
Fred is an awesome guy n. Very helpful not pushy. I went in on Fred's day off and Ali got me all signed up for delivery. It comes on Halloween. Let hope it goes as well as the sale did... thank you Ali and Fred..
Stephanie was great! She was polite and not pushy. She answered my questions , searched for products and alerted me to upcoming sales. I was able to find exactly what I needed for a great sales price. I would encourage anyone shopping for furniture to check out Ashley's in Avon.
I was seriously perplexed by the fact that the online price and in store prices vary. It can be very confusing for the customer. Lucky we had good customer service in store at the Avon, In location. I went in asking for what I wanted and he was polite. They are a bit pushy on the warranty selling but I get it coming from a retail background.
Frank and Sophia provided outstanding customer service. We were in need of a comfortable recliner for a family member that was to be released from the hospital. Understanding the urgency of the situation, Frank conveyed that a couple were available on the showroom floor. Other furniture distributors stated that this type of item would take several days, if not weeks, to fill an order. Upon arrival, Sophia escorted me to the products, and she identified an additional recliner that was available. This find proved perfect! She was prompt and courteous with the sale process, and Frank was considerate regarding our situation and assisted with loading the recliner into my truck. The recliner continues to serve its purpose extremely well. Thanks to this Ashley team for effectively solving our short-fused challenge!
The length of time it took to get my items was unbelievable. Then when I called I was made to feel like you ordered the items wait on it or cancel. When I went into the store the manager did take time to help me find other items that were readily available, but nothing compared too what I had ordered. He did what he could to made the situation a little better and that was the only reason I didn't cancel the entire order. I placed my order in May of 2022 and it just arrived Oct. 19th.
I placed my order for my bedroom set in June. I finally have the whole set in October. It is definitely worth the wait. My sales person was great. The delivery drivers were all friendly and efficient. I will definitely order from them again.
Ordered a chair 6 wks ago. Said it would be delivered November 21. No chair. Tried calling several times a day the last week and nobody would answer the phone. Just wanted to know why there was a delay on my delivery.
The sales person we dealt with was very nice but very pushy when we said we were looking
Great service. Felt like exactly what we wanted at the right price
My husband and I just spent almost $4000 on a bedroom set and everything about the service from the time we left the store until delivery was horrendous. The furniture is great, just a few dings and we had to set up our own furniture after we paid extra for the white glove service. They didn't even put on handles on them.We have a mirror on our dresser that is not attached and just like everything else, nothing but delivery and putting the bedframe together. We also only got 3rd party delivery, not even an Ashley truck. This was our first time using Ashley and probably our last. We will go elsewhere.
Sophia was helpful, friendly, and knowledgeable! I she was able to answer every question, and I really appreciated her no-pressure approach. I'd be happy doing business with her in the future.
Fantastic purchase in Avon... but we were told we'd get a call or text to come get our furniture by the 19th but nobody has made contact with me. The selection is great and extremely varied on site but its unfortunate that actually getting the item is not as timely as it could be...
Doug Stewart has always been so helpful on every purchase. We have bought 3 times this year and looking foward to doing business with Doug again ! Thanks Ashley Furniture of Avon !
Sophia was great!! Very helpful and knowledgeable. Will definitely be a repeat customer.
Salesman Fred was a great Salesman, great attitude when we need more furniture that's kind of person I like to deal with.
We had the most positive experience w/sales person Fred Dunson @ the Avon location!!! He was not only thoughtful and allowed us to look around freely but was also available for ANY and ALL questions. We even left and did further shopping with area competitors, caught lunch then texted Fred stating we were coming back. He was thoughtful, made an appointment ensuring he would be available to assist. We have purchased MANY items totaling over $20k from Ashley Furniture in the past and I sincerely must say…THIS WAS THE BEST & MOST POSITIVE experience we have ever had! I am currently in a transition & will be looking to change out all my furniture in the future. I will DEFINITELY be seeking assistance from Fred! THANK YOU FRED for such a Positive experience & God Bless!
If there was an option to give them no stars I would. I only added one star so I could post this. It has been the worst expirience EVER dealing with them!!!!! I've orded prior with them and had no issues which is why I decided to use them again, BUT NEVER AGAIN. I bought a bedroom set and mattress totalling $12,200 and i have been delievered the temperpudic matress dirty twice!!!! the delivery guys eneded breaking an item from my house the second time they replaced the mattress. I have to wait to call back so they can send a technician to come and clean it! But wait thats not all....they broke the side rail of the bed frame during installation. The drawers do not work. They dont go in all the way and get stuck. I had all this delievred on 08/31 and have yet to have a technician come check out the drawers. Paul that works at the AVON store was super rude and after I told him i wanted someone higher to speak with he said he was the only person there. I spoke with a so call Dominique from "corparate" and she said theres nothing to do. I asked for them to take all of it back and jsut give me a refund as they had no came to look at any of the broken items. Needless to say if you are going to be purchasing and giving the your hard earn money please be advice that there customer service is horrible!!!! ABSOLUTE WORST! I've called every other day since delivery date and Ive called just about every number and no one can help me. RIDICULOUS!
I ordered and paid for furniture February 26 today is September 13 still no furniture After countless excuses , I finally cancelled now I have been told up to 12 weeks for my refund!! Poor business practice! Stay away!
We where greeted and followed up on several times to make sure we were doing okay our time spent there was an entirely good visit
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Nice experience
Crazy expensive. Not impressed by the quality. There was Noone helping me I just walked around and got huge sticker shock. Left after 20 mins no body talked to me.
We enjoy shopping at Ashley Furniture. The sales staff is good at being helpful, but also giving you space to explore. No pushy sales. We are excited about the new sofa set we just purchased!
Purchase two dressers and two nightstands today Kenny was a tremendous help by showing me different options to choose from finally picked out what I really liked. Great customer service and friendly. Going to Ashley Homestore in Avon good choice would highly recommend thank you from a satisfied customer,
Customer service SUCKS. The guy who helps you looks like a deer stuck in headlights and is extremely slow. It's not a pleasant experience if you have issues. Which I and my sister both had issues with our orders.
It took almost a month and a half for the delivery to to even be scheduled but it was worth the wait because our furniture is beautiful. The gentleman who set every thing Up were very prompt, polite and worked very fast to set up. They cleaned up the mess very nicely and positioned my furniture where I had asked. Thanks!
Right on time
The sales staff was extremely helpful in making our purchase.
The ABSOLUTE WORST shopping experience I've had in my life!!! Have shopped at Ashley many times during my life with satisfactory results, but the Avon IN location has both terrible customer service and management teams.
Danielle was very helpful in helping us understand our options for a couch purchase and any other pieces we could be interested in. We left feeling very satisfied with our couch purchase. It can take time for it to be delivered, like weeks. If you want something quicker you may head to another store. It comes with a warranty for a year so I am glad I did not get the upholstery warranty. I got that on another piece and tried to have a cushion cleaned. Marker is not covered . Not sure if same for Ashley warranty but I have not had a lot of luck with the warranties.
We waited 6 months to get furniture. We were told 3-4 months and after the 4th month we started calling. It was very difficult to get anyone to talk to. You can’t even directly call the store, which made it even worse. When we finally got furniture one of the five pieces was wrong and two other ones were damaged. No timeline on getting the correct items to us. We will not be back.
Initial purchase went great. Item was purchased because we were told it was in stock at the warehouse and we could pick it up there the next day. Arrived for pickup and was told the item must be transferred from another facility, a delay of four days. Sales person has not responded to phone calls. I will never purchase another item from Ashley. I suggest you avoid them as well.
Just moved from California so we were desperate to find a kitchen table and chairs ASAP. Kenny is who helped us out and he was awesome and very truthful with us. Luckily what we wanted was in stock but has to be shipped from the warehouse and should arrive in 4 days. I know with covid everything is taking much longer to be delivered so hoping this won't be delayed! Will have to update once we get our shipment but if you ever come to Ashley, you need to ask for Kenny to help you!
Very nice a polite customer service salesman, helped me get what I needed for my order.
Fast and expedient service and quick checkout!
Absolutely the worst customer service I've ever experienced. Was hung up on by a manager, took almost a year to get my furniture
Great looking, quality furniture at an affordable price. Staff is friendly and helpful. Would recommend 👍
Sales person quoted 2-3 weeks for delivery, it took 10 weeks. I scheduled it to be delivered multiple times, I was canceled on hours prior to delivery twice. Finally, I was called mid-day by the delivery truck driver and told they were in town with my delivery and wanted to deliver within the hour, even though I was not scheduled until the next evening. My couch and chair were finally delivered July 30, but the reclining mechanism began malfunctioning within 48 hours of receiving the furniture. I placed a call to customer service and they offered to replace the chair. They have scheduled delivery 3 times now, the delivery drivers don’t show up or call and tell me that they cannot find my house and that I will need to reschedule. Now, the couch’s reclining mechanism is also malfunctioning after only 2 weeks of use. I have called customer service 10+ with no solution. They are denying a refund on clearly poor quality manufacturing. Don’t waste your money here.
Not sure yet have to wait till I received my sofa
Terrible service and receiving furniture took way longer than estimated timeframe. Then terrible communication with contractors through Ashley’s. Never buying here again. Absolutely terrible experience.
I have been inside of about 5 different stores, and everyone is always great. Now the customer service side sucks. They love to hang up on you a lot, after being on hold for 30 minutes
Very comfortable. Kenny G did a great job working with us. Very professional and knows his stuff.
Guys please don’t come here 6 months you don’t get anything
Very friendly staff
I ordered my befdin Dec2021. They said that it will be delivered within in 12-16 weeks its almost aug 2022. . Eveytime call them they said not available. When i been to avon store said it’s definitely delivered by 20th of July. And today is 21 ist july. I’ll never gonna buy from ashley next time and even recommended to anybody
My grandson 💙 was with me, and everyone at Ashley treated us like we were the only ones there. The were all so kind and definitely knowledgeable. Doug helped me find the perfect Couch 🛋. Thanks Doug and everyone.
The experience that I have had with Ashley has been absolutely awful, and I am still dealing with problems that are NOT being taken care of. Extremely poor customer service.
They lie up front about when you will get your items. Got my end tables yesterday after ordering on Black Friday. End table isn’t level. Can’t sit a drink on it because all four feet don’t sit evenly in the floor. Far to much to pay for a wobbly table. I’ll never shop there again. What would I recommend about Ashley home store? The delivery people were nice, but other than that… I’d recommend nothing.
Stephanie was so friendly and helpful even after my many return trips to check out my furniture before purchasing. Delightful salesperson and service.
Horrible! Got transferred to 3 people and never received an email to pay! They had no clue how to perform their jobs. Both of my daughters use to work here too.
I knew what I needed and the people showed me my options and was very helpful 💯
Delivery app showed what stop they were on and I also got a text when they were in route to me as well as the approximate ETA. Deliverers respected my home and were kind. Thanks a lot!
O sorry to say but we Just didn’t get that same qualified service we get like we did in the past. Order delays, partial orders and a customer service supervisor that refuse assist the customer.
Shopping for a grey dresser for coming soon grandson’s nursery. Of course, Ashley had what I needed
Extremely poor service, conflict with delivery personel , drive off with my furniture, never recieved. Getting full refund
I'm am so happy with my furniture! Its beautiful! The delivery guys were 30 min early which I don't mind. Rather them be early than late. They got my couch, loveseat and chair in & set up in less than 20 mins. Thanks Ashley!
Worst customer service I've ever experienced! Ordered a dining room table and chairs at the end of August 2021. When it finally arrived in March 2022, the table was split down the middle and pieces were missing. We immediately called for an exchange and were told the product was discontinued and we would have to exchange it from another store somewhere in the US or get a different product. After numerous date changes, the product finally arrived at the end of June... it took an entire 10 months to finally get our order. The manager at the Avon, IN store where we originally ordered the product was absolutely zero help in the process....she was terrible... absolutely uncaring and unconcerned about the predicament we were in. She thought it appropriate to tell us that we could go look at different stores ourselves to see of any store had the product in stock that we might be able to exchange. She never offered to try to call other stores to see if there was an exchange product available. Make no mistake, we will NEVER shop at Ashley furniture again!!
They worked with us in the financing that we wanted and we really like the product that we bought. Cant wait to receive it. Lead time seems long
I have had nothing but issues with Ashley 's ever since I ordered over $5000 worth of furniture. We ordered four dining chairs, and a full king size bedroom suite. We were told it would take until the end February to get everything in. No problem. I put my down payment and waited. February came so I called to get an ETA. The gentleman at customer service advised nothing would be available until April. I stated I did not want to wait 2 more months for my furniture and to cancel everything. Lisa from the Avon location gave me a call and helped me work out a plan. She confirmed the table, chairs, chest, bed frame, and head board could get to us by middle of March. I said that would work for me. My fiance and I had been sleeping on a mattress on the floor for 6 months at that point so whats another couple weeks. March comes and they drop off my four chairs, table, and the chest. Not only did they not deliver what was stated above, the delivery driver also only had 3 legs of my table. Told them to take the top of the table back but leave the chairs and chest. When I called Lisa and advised what happened, she kindly confirmed they would bring it back out ASAP. Perfect! I asked when the remainder of our furniture would be in. She tells me not until May. So, not only did they mess up my delivery, but now I am also not getting the furniture they told me I would get in March, until May. I canceled the remaining furniture and requested when they drop off the table they also take the chest with them. They advised they would not take it unless it was an exchange. At this point I was just done so I told them don't worry about it. We get our first bill and they are still charging me for the ENTIRE BEDROOM SET that we didn't even get! I've reached out to them three times in the past month to get this resolved. We just received another bill for the same amount. I have tried to be kind and understanding but I am at my whit's end with them. Nobody has even attempted to reach out to me to confirm details. I will never shop at Ashley's again. The stress isn't worth the "quality" of the furniture.
Excellent customer service
My wife purchased two chairs from themabout four months ago. After waiting months forthem to be delivered, we received a call saying theywould be delivered this week. The next day we got acall saying they can only deliver one because theother is now on back order 9. Today they deliveredone chair and after unpacking it we discovered it wasBROKEN. Called them and said they could do nothingtoday because order is still open and it might take upto six weeks to come back and get the broken chairand who knows how long to get a replacement chair.Of course they offered for someone to come out and"fix" it. Sorry I don't want a jerry rigged chair I payedfull price for.
Kenny did a great job helping us. He wasn’t pushy & did a great job meeting our needs.
Ashley has gone downhill, the quality is not what it used to be and they are very expensive for what you are getting. My "sales" person was so UN-helpful seemed like I was annoying her because I wanted to spend money there, which I was prepared to do. Left without looking further. Will never go back.... if the sales person would have been even a little interested in doing their job. I would have made a purchase. Reply to Owners Reply The store in Question is located at 9841 US HWY 36 Avon Indiana I did not purchase anything here, I went to Kittles where they have humans who are helpful and care if you are in the store. oh, and the quality is FAR SUPERIOR at Kittles
We went in with our 4 young children to shop for couches yesterday and the employees were beyond helpful and welcoming! We found couches and chairs we liked, and Jimmy helped us purchase them and set us up for delivery. He was very knowledgeable and helpful. I’ll update once we get the couches, but the store experience Was fantastic!
Ashley Furniture has been awful to deal with! We purchased our home in September 2021. We bought 2 different sets for our home. We were told our furniture would arrive at the end of December/early January. That quickly turned into March and now May. Our furniture finally arrived on May 27, 2022. Paul at the store was extremely rude and hard to deal with. We had purchased a different kitchen table from someone else. We tried to cancel it. To this day, we have been going through all sorts of hoops trying to get our money back! They do not answer their phone calls or listen to their voice mailbox. I have had to go in person on multiple counts with no sucess. I will never shop at Ashley furniture. I would rather spend more at a better place than Ashley. UPDATE: After countless attempts with corporate and in-store associates, we were unable to get our issue resolved. We continued to go in circles and neither store and corporate would do anything. The response from owner was useless too. All Ashley wants to do is look good and try to look like they are getting their customers issues resolved. The way Ashley has treated us is unacceptable, and we will NEVER shop at Ashley again!
Salesman was very nice and helpful
I went in expecting to order a chair but they had it in stocks. Great price, great service equal a great experience.
The store and the sales people are good. However, we were told up to 16 weeks for delivery. 19 weeks later, the date has changed 4 times and they still have no idea when it will be in. If you want furniture within 6 months, I would go somewhere else.
Macy was my sales person.she was friendly and very knowledgeable ended up getting exactly what I wanted and a great price the store was well lit and clean very happy with the whole experience
Jonathan took his time while working with us and answered all of our questions
Wonderful customer service! Chad was very professional and helpful!
Jonathan was a great help. We have a difficult time choosing furniture and he was very patient, kind and helpful. Didn’t smother us either which is important to me.
Horrible experience with this company. Dont waste your money on the delivery. Pay way to much money for them to tell you its going to take more than a month to get some of your items. If you dont have it then dont sell it! And to top it off when your delivery date does arrive they call and tell you their truck broke down...or they cant put your stuff together because their drill died. Definately will not recommend in the future.
Our sales representative, Ali, was very knowledgeable and helpful to us as we made our purchase. The showroom was very nice and had a good selection to choose from. The best part is that our furniture will be delivered in about a week! I think we’re going to be very pleased with our new purchase from Ashley Furniture.
Alli was great!! She was nice, patient and knowledgeable!!
Our visit was very pleasant. The sales lady was nice and very knowledgeable of the furniture all around and the furniture we purchased. I recommend Ashley Home Store in Avon.
I had a very good experience . Would shop there again.
Prices were midrange. Selection was decent. Dealt with two different salespeople, both were helpful without being pushy.
We got a good deal on furniture from them, but the hassle in trying to get the correct pieces delivered in undamaged condition has been a nightmare. We ordered a sectional in October 2021. Because of supply chain issues, it was not delivered until February 2022. Since then, we have continued to try to get a damaged piece replaced and another damaged piece repaired and they continually show up to deliver the wrong pieces of furniture. Don't bother trying to call the store either. They don't answer and you get transferred to a customer service line every time.
Sofia was particularly helpful with providing options and meeting me at my price range, to include delivery and set-up. She was also very sweet and kind enough to listen to all of the issues leading up to this necessary purchase.
Mahogany was very easy to work with! Really enjoyed working with her
They have everything to show but nothing to buy RIGHT NOW!! There has to be a way to have some stock on hand
The sales person seemed distracted or something but other than this was very professional and courteous
WARNING! They will open credit cards for any “credit application” account they run. So even if you get approved for the first card, they will open 2 or more cards without your approval if you are approved by that bank.
Sophia was fantastic! Gave us space when needed for shopping and making a decision. Then was able to get us a fantastic deal!
Went in the evening early in the week. We were greeted by a very nice associate. He was patient and walked us around pointing out what would fit our needs. While it was not the one we wanted that was cancelled by another company it would fit us and allow dogs (60lb pit bull and 100 large breed mix) to cuddle with us. We knew already that it could take 2-3 months for us to get it but we actually got the call less than a month later. The delivery people were very nice and professional.
New purchase 4/22/23 The purchase experience was very pleasant and the staff were great. I look forward to receiving my bedroom set. The price point was within my budget as well. Purchasing experience was easy. We picked up the furniture up at the distribution center with no issues. We love the sofa.
Lots of options and immediate availability for what we finally found to meet our needs Jimmy and the manager were both nice and professional We spent way too much be we are excited to get exactly what we want and need for our house
Great service and knowledgeable employees.
Ordered two recliners November 14th, paid for them and was told 12 to 16 weeks delivery. Called at week 14 and was told the end of march. Stopped in the store today and was told end of july. If you want furniture, dont go here. They take your money and just give you excuses for not delivering.
Excellent experience, ask for Sophia. Very knowledgeable and no high pressure sales.
sales person very helpfull and answered all my questions and concers
We worked with Mahoganyy and she was great. Very patient and informative. Ask for her by name, you will be happy you did.
Really good customer service 👌 👏
went to get another mattress that other stores one was like laying on street. was greated by Jonathan who took us to mattress area and got what hope will be great for my mom. Jonathan was very knowledgeable and nice. ty
Had a great service experience
Jimmy was very helpful and made our buying experience worth while!
Employees were very friendly and helpful. We got exactly what we needed.
We walked in just to look today, Sophia very politely approached us and we sat with her and said what we were wanting and went from there. We were shown every stage of the options that we liked and she helped us decide what would look best and the three of us pieced out a perfect combination. We never once felt rushed or pressured, Sophia got us the best values and deals. We will definitely be back and definitely working with Sophia again. Very very pleased with today's visit and the fact that we were valued and didn't feel like just a commission. Store was also very nice and clean.
Chad was great. He was patient with me and showed every furniture at least twice before I made up my mind. His opinions were very helpful and he was very knowledgeable about the furniture.
I really got hands on service. No stress or trying to sell me anything. They let me shop as I wanted to. I brought a new sofa and a recliner. She even took a pillow off the sofa so I could match the recliner to the color of they sofa. I also liked the 5 year warranty if anything happens to either item if they can not fix the item. They will replace the item for me. They also give you repayment options. I was also approved for their card. I was very pleased. _______________ It is April 13th 2022 this is the update from the previous remark I made above. I received my furniture on the day that it said it was going to be delivered. I had a recliner and a sofa. The recliner came in and two pieces a snapped it together. the sofa was something else they couldn't get through my door I live in a small apartment and my door has a closet across from it and they couldn't maneuver it through the door so they took it back. I spoke to someone on the phone that the guy called to deliver the furniture and let them know that I did not accept the sofa because they couldn't get it through the door. I'm going to Ashley's in the morning when they open to make sure I'm not charged for the sofa which will bring my bill down a lot. Also the guy that put the chair together the recliner didn't give me a chance to look at the recliner and make sure it was okay I looked up he was out the door.
I went to Ashley looking for a coffee table and possibly a bedroom suit. I was greeted by the manager but I’m so sorry I can’t remember his name! He was so kind and very patient, very knowledgeable in the products, never pushy. Once I had made my decision, he asked if I would mind doing the paperwork with his sales associate, Jimmy. Jimmy was much of the same, very kind, patient and knowledgeable. Jimmy assisted me with looking at the Tempur-pedic beds to compare to the sleep number bed I had recently decided on. He answered all of my questions in great detail and allowed me plenty of time to go back-and-forth comparing the beds. Thanks to these two very kind gentlemen, I was very pleased with my purchases and cannot wait for my new furniture! It is delivering sooner than I thought it would and pray that all goes as well as the in-store experience I had tonight!
Sales person and finance person were both very professional and quick to answer all our questions.
Poor service And they give you the runaround
Jimmy was awesome ! Please go see Him
First experience with Ashley Furniture and WOW was I impressed!! No pushy salesman/women. I loved that. They let me take pictures of the Furniture I liked so I could come back later. Came in today and everything was so easy! I highly recommend talking to Kenny or Douglas both awesome!!
I had a wonderful experience while in the store 2/20/22. Friendly staff and great deals!!
We went in looking for recliners and a love seat Lorenzo Smith took wonderful care of us and got us a great deal. Highly recommend him if you need furniture.
Jimmy did a great job showing us exactly what we were looking for. This was our first stop. We we to two other stores but went back to Ashley the next day and purchased a sofa, 1 1/2 chair with ottoman, and king bed frame with storage. Thanks, Jimmy!!
We bought a bedroom set in Oct 2019 the wood on the bed completely cracked open and split this year $3,000 bedroom set should last more then 2 1/2 years. Obviously they will do nothing because we didn’t purchase the warranty which I’m aware I didn’t because I figured we would atleast get 10-20 years out of our bedroom set no 2 1/2 years. Horrible quality furniture for the price you pay.
Sophia was great. Wish we would receive our sectional sooner, but that’s the market right now. Nice to be able to text with the store about delivery as well. Makes it even easier. Store was full and clean. Great experience.
Jimmy was really helpful and helped us find the perfect couch for our living room!
We bought living room furniture at Ashley Homestore. This included a sectional and recliner. The associate that helped us was very patient and accommodating to our interests and needs. He was efficient and made the process easy and quick. 10/10 recommend going to Ashley Homestore in Avon!
I had made a virtual appointment on December 6th, 2021. Purchased a couch and was to receive a $50 Mastercard the following week. I still have not received it as of January 31, 2022. I have been in full correspondence with the store representative who I had a virtual appointment with and the store manager since then (text, phone, and email messages) Went to the store on January 17, 2022 and was told NOW it would be in the mail within 7-14 days. Still not here as of January 31. I have lived at my residence over 22 years, same email and phone number. No update's to a wrong email, phone number or address which the store has verified throughout this ordeal. I am rating this as a 1 because of the run around and will continue to pursue.
Bought living room furniture.
good furniture and the people who work there that are pretty nice to
They are very polite Ali the one who worked with us and she had all the ans to any questions about anything we ask. She was very helpful and showed us what we really had in mind to buy. She explained everything on our purchase we made. I would recommended Ashly store ove all they r cheaper than the most enjoyed shopping there’s thinking bout gone by back for something else. So I yes I recede asly over all. Ty Ashly for all the help n finding wha r we wanted Dianna n Gary Valangeon
Did not buy anything here, but staff was courteous and helpful
Very helpful staff! Great prices.
The experience was top notch. Jim and the manager were knowledgeable and very polite. I will visit again.
Went to Ashley today and found the perfect sectional! Excellent service by Freddie and great price!!! Thank you!
We found the power recliner chair we wanted and it had even more features than we expected. Our sales person Fred was very knowledgeable and sold it to us for the lowest price possible. We highly recommend Ashley.
Very nice and polite
It was an easy process and love the piece I have coming. best piece I found locally for what i had in mind. best prices by a little bit as well, although not cheap ;)
Ali at the Ashley Furniture in Avon we amazing! She was super helpful, knowledgeable, and got all of my needs taken care of. I will be back to see her in the future!
Fred was helpful, knowledgeable, and a good communicator. I was able to order what I needed at a fair price. Stay tuned for delivery and set reviews.
Had a wonderful experience in both the Terre Haute and Avon stores today. Got financed and got exactly what I've been wanting for the last year with the help of a couple of great associates. Thank you
Jimmy was super helpful at the Avon store!!
Got exactly what I was looking for with the price I needed!!
I've been a long-time customer with ashley furniture in Avon, indiana, This post is nothing against the store itself. It is against the warranty department ashley furniture and mattress store, I would not recommend Ashley premium mattress because because I was convinced that this mattress would come with a warranty it is a Ashley brand premium. The mattress warranty on this particular mattress only covers tears, and if something gets wet on the mattress that may seek through. It's sister it, I also purchased a mattress Protector And additional $300. That I was told would have covered the mattress warranty . The store salesmen have done everything that they could do to try to help me. But this is on the 12 department they sent a Technician out to look at my mattress, he took pictures and meyou're missed and stated to me that I will have to fight would ask me to get a next change or Wi-Fi for this mattress. He also stated that this was not a good mattress. Because pillow tops are just not that mattress anymore. So I have contacted the warranty department of Ashley Furniture & mattress store. They indicated to me that the technician stated that there was nothing wrong with this mattress for it to be exchanged at this time. My problem with the mattress is that it does not sleep. Very well, my lower back is in so much pain from sleeping on. This mattress is what I explained to Several representatives , I also have spoke with the manager in the Warranty department by the name of Angela. She also said that ashley does not exchange mattresses or refund them for discomfort. I have invested hard on money for a good quality. Mattress, Please don't waste your money buying mattresses from Ashley furniture. They will not honor their mattress under no circumstances. My opinion Companies get so bit. They don't take pride in the quality of merchandise that they're selling. And they should honor the consusir. Because you're still trying to stay in business. So maybe this won't affect Ashley furniture and the Mattress store right now because I'm one customer. But later on down-the-line, more customers that may have complaints about the same issue. It will start affecting this company one day. So this company may have gotten away with What I feel like. Taking my hard earned money. Maybe be a Scam, because this company isn't Honoring what they say they will When you're making a purchase.
The first salesman I dealt with wasn’t very helpful. Every item I asked about, without even looking it up he said 8-12 weeks delivery. I said the sign on that one says available for immediate delivery. He said yeah that’s not true. Then once I picked a set he said actually I have to leave, I’ll get another salesman and be right back. After 20 minutes I went and found someone to help me. The 2nd salesman’s name was Franklin! Super helpful and amazingly enough the furniture I picked is being delivered Jan 4th. I left 4 stars due to the fact the first salesman wasn’t helpful and ditched me.
Our salesperson, Ali, was very informative and patience. She knows the floor; we asked to see specifics 4 models of recliners and showed us each one and gave us information about each one. after sitting in each one we were able purchase the perfect chair for us.
Great management and great sells person (Mahoganyy Turner)
I knew what I wanted and Was in and out with no problem.
Bought sofa chaise, was told a week. It’s been 3 months and still being told another 8-12 weeks. No live person ever picks up the phone
Friendly salesperson and very knowledgeable about their products in the store. Ashley Homestore has quality products for sale and reasonably priced. Very satisfied customer!
Great customer service with Fred at the Avon location!!
Staff was great I purchased a leather reclining loveseat for clearance price quick and easy and helped load it in my truck
My salesperson Ashley was amazing. Gave me ton of options and did it in a timely manner. I definitely will be back.
Can’t wait to get my Christmas gift!
wide selection. very nice and helpful people . sales people that know their product
We have purchased numerous items from Ashley Home Store. Very competitive pricing. Great Customer service. Friendly sales associates. Will definitely buy again.
Had a great experience purchasing my new bedroom set! Got it for a great price! Staff was very friendly. Frank at the Avon location helped me. He was great! Definitely would recommend this location if your looking for new furniture!
We were helped by Chad, he did a great job answering all our questions and was very knowledgeable about the products.
NonInvasive, Friendly and helpful
Jimmy at the Avon store was super helpful and very understanding with my indecisiveness! Store had a ton of options.
We ordered a power leather recliner and matching couch. Did come in early. When it was delivered the power cord for the recliner was missing. The delivery guy said he was contacting someone and they would bring it to us the next day. Here we are 3 weeks later, STILL. NO. POWER. CORD! We have called and called and called put on eternal hold or told “not my department, I will transfer you. Even went into the store spoke to a Lisa, stated she would look into and call me. NO CALL, NO POWER CORD!! WILL NEVER PURCHASE FROM THEM AGAIN. WILL NEVER RECOMMEND THE AVON STORE!
Very helpful in what I was looking for and I found it, a nice recliner and a beige colored sofa. I’m very pleased with the price! Roberta Newkirk
We had a great experience here! Easily bought a couch with great deals!
Nice things, but not what I am looking for.
Good Black Friday deals, respectful sales staff, and good variety of products. After some hunting we found some lovely and reasonably priced items to furnish our master bedroom.
No pressure to buy anything was able to shop around till we had questions, and then the sales person was great at helping.
We had really expected to be bombarded with salespeople following us around but we’re pleasantly surprised. We looked for quite a while and spoke to Mike at the Avon, IN location. He was very friendly and knowledgeable and helped us decide on a living room suit. He showed us all the options and was very quick to explain all of them to us to get us the best deal possible for us. We would definitely go back again.
Ali was a big help & full of information on what we purchased. Pleasant to have her as salesperson.
Lots of great furniture to look at. And pre Black Friday 25% off prices. Great salesman helped us and made the purchase very easy. So glad we stopped. Go take a look!
awesome low monthly payments
I always hated going to furniture stores because there was always the sales person breathing down your neck and pushing for the sale. Ashley’s was the complete opposite!! Our sales person was so pleasant and showed us to what we were looking for and gave us our space to talk and think over our options. I left with a wonderful purchase and an amazing experience!! I would highly recommend them to everyone I know!!
Excellent service and a professional sales person. Will definately shop for home furnishings again.
Best place had the best experience will definitely be back Jonathan helped me and hes amazing explained everything and didn't rushed me he showed he wanted my business Ashley in avon is great
Spent 4 thousand dollars on a living room set with an extended warranty. It lasted 13 months and the rocking recliner is so noisy you can’t use it. Ashly furniture says its not their problem, we need to call the extended warranty company, they don’t even answer the phone. Going to my local mom and pop store to buy a new recliner.
Ordered a sectional 3 months ago with an ETA of November 9th. Wife called to see if we were on track to deliver this week. Call center person informed us our order was canceled on 10/7 due to expired financing. Nobody told us anything. And nobody will answer at the store. We are irate!!!
Staff are very helpful and love the furnitures we have from Ashley
Purchased living room and office furniture today from Avon location, salesperson was very professional found most of the furniture on line and they price matched. Will definitely be returning for future purchases.
When we were in the store ordering, I was very happy with the experience and even told the salesman I would go write a review for him, if that would help. I came home and gave them five stars. But then everything crashed and burned pretty quickly. All the comments you’re seeing about bad customer service are beyond true. The salesman, James G, was great when we were there. But the second our order was placed/financials were confirmed we were treated completely differently. To make an incredibly long story short, the wrong couch was delivered (salesman put the orientation in wrong). But when we called him and texted him - no answer. We also called the store, no answer. We had to physically go to the store to be able to speak to somebody. It was not on a weekend by the way, mid day during the week. The salesman was indeed there - so clearly we just weren’t important enough to respond to. He said he would work on it, etc. We obviously wanted the order expedited quickly as this was their error. The next day we texted him for an update. No response. Another text, no response. A third text, no response. Then we received an automated call saying we could schedule our delivery. The closest date was a little over a week out and we took it. The week passes and the day before it is due do arrive I call to get a timeframe for the delivery (so I can takeoff work and be home). At that point I was told that the delivery was actually not ready to be delivered and would be another 6 to 8 weeks. Again, I only found this information out because I called to get a timeframe for when it was supposed to be delivered the following day. Nobody from the store, or our salesman, or their corporate delivery team, or whoever contacted us. I would’ve taken the day off work to sit and wait for a couch that didn’t come had I not called for a timeframe. So I contact the store, again. I spoke with the manager Lisa, who essentially just blamed production line issues and delays due to Covid. I pointed out that production issues have nothing to do with the fact that her salesman entered it in wrong to begin with, then would not respond to us, nobody would answer the store alliance we had to physically go in, then nobody contacted us to say it was delayed again. All of that boils down to bad communication and no respect for us as a customer. Not product issues. During my phone call with her she took no responsibility for her salesman or the store, and talked over me/interrupted me to the point where I had to say “I would like to finish what I’m saying, please.” She very clearly didn’t like that, and had a tone the rest of the phone call. Again, this woman is the MANAGER. It is no wonder the salesman treat people the way they do if this is her attitude towards customers. She said she would see if she can call and get it Rush ordered, and I will hear from her by the end of the day. Of course, I did not. With that, I emailed and said I needed the whole thing canceled. She didn’t apologize, she didn’t offer any solutions, she just said she would have cancellation forms to me by the end the day. Yet again, that did not happen. They can’t even stick by their word for canceling. None of this should happen to any customer, but especially a first time customer. We just bought a home and have a whole house to furnished, and we’re looking forward to doing most of that here. Now we will never be back. This was the worst customer service experience I have ever received. Do not waste your time.
This store does not follow the exchange policies established on Ashley's website of 30 days after delivery, even though the item was delivered the same day. I went through an exchange and in the store they send me to call and Customer service send to the store, they are not clear with the policies at the time of purchase. They urgently need a review by the entity in charge of consumer abuse.
Buyer beware if you order furniture most of it is taking 12 to 16 weeks to be delivered so choose wisely. To me the delivery is a lifetime and not worth it because things change in 3 to 4 months.
Great selection and very nice salesman.
Chad was super to work with. Patient and thorough. Ashley is my first go to for furniture because of my previous salesperson Larry Rumphs. I was able to find exactly what I was looking for in a tv console cabinet and the perfect color. Thanks again Chad!
Ordered around $7,000 in furniture on December 27, 2020 and I’m STILL waiting on items from my order almost 1 YEAR LATER!!!!!!!!!! I have called and been given 2 delivery dates and times and took off of work and no one showed up, I have went into the store and they are absolutely no help! I got half a sectional delivered and had to make die with that for a couple of months until they delivered the rest….Ashley Furniture is absolutely terrible! I will NEVER purchase from them again.
(Translated by Google) I had a good experience. The workers treated me very well. (Original) Tuve una buena experiencia. Los trabajadores me trataron muy bien.
Jimmy was very knowledgeable about everything and made buying a new bed super simple.
Jimmy was so friendly and he’s a great salesman. He made the process easy and convenient for us.
This please has lots more stuff and staff are amazing
Friendly people
They were very helpful and informative while we were shopping furniture!
This the crap Ashley sells. They do not stand behind what they sell.
Unfortunately the supply chain issue in the US had impacted my purchase. Found a day bed I was looking for at the right price. Compared to furniture I’ve purchase online, in the past, I’ve been satisfied with the quality of their products Especially dressers and chests. After a few botched online purchases, I like checking out the quality of the furniture, in store, before I purchase.
friendly, not pushy and they stand behind their products. we buy all our furniture from Ashley!
They do not pressure you but they are extremely helpful
Salesperson was friendly, courteous, and knowledgeable.
(Translated by Google) Very good experience, the seller was very attentive and helpful. He took the time to explain everything to me in detail. The store is very nice and with a great variety of furniture, I recommend it. (Original) Muy Buena experiencia, el vendedor fue muy atento y servicial. El tomo su tiempo para explicarme todo al detalle. La tienda muy Bonita y con gran variedad en muebles, se las recomiendo.
Salesman was very engaged with us and you selections were great and plentiful. Very nice experience
Mahogany is the best Sales Associate you have. Intelligent, knows all about the products, not pushy and a pleasure to be with!!! I return there and look for her when I want to buy something.
This was an outstanding shopping experience. Our rep Ali was wonderful, no pressure, helpful and very knowledgeable. I just found my furniture store for life. Thank you
I love shopping at Ashley homestore
I had the best experience in this store. The manager Franklin was so helpful and got me in and out quickly with my order on its way. Amazing customer service. ❤👍😊
Everytime I come in the store it is so beautifully set up.. The employees are so nice and helpful.. The store manager Franklin was so helpful with everything I asked of him. I walked away today with some great deals.❤
merchandise quality and great honest service
I had a good experience and chad was very professional while being a good sales rep ! Good job Ashley Furniture !!
Jimmy was a very awesome sales rep! Very much enjoyed our visit, he made it very smooth sailing and we ended up buying the perfect couch! Definitely would recommend Ashley Home Store and Jimmy for any home buying needs!
I deleted with a sales person named mahogany and she was so helpful and pleasant, she made my experience very enjoyable, I bought 26 pieces of accessories and she wrapped each one and always had a smile
Nice staff very friendly and helpful
James German was a huge help. This was a huge decision for my husband and I and he made our decision so easy and painless. We will definitely be coming back for future furniture needs.
Had a great time with James German this evening. Has good sales skills and was calm during the process. -Ryan Reitz
friendly and not pushy. Good salesman
Was greeted upon entering Ashley on the multiple occasions I went before deciding on a couch, then given space to explore and helps when I needed it! I’m Excited to get my couches in!
Sophia and Ali are wonderful!! Very helpful, very polite and very sweet!! They helped make the furniture shopping and easy!!
Excellent service!!
I was impressed with the selection of furniture they had. Fred was my sales person and he met my request for furniture without hesitation. He didn't pressure me and gave me sound advice on how to go about acquiring the pieces I decided on. He was very funny and made me feel comfortable during my visit. The only drawback was the long wait to get my furniture in my living room. But I do understand the hardship the industry is having. All in all I am happy I chose Ashley Furniture for my big purchase of living room furniture and can't wait to seehow great it's going to look. Thanks Fred and Ashley Furniture!
Mahoganny was absolutely wonderful! If I need anything else I will be going straight to her!
Sales staff was helpful. I had been online for months looking for furniture so I knew exactly what I wanted. All I did was show salesperson my screenshots of furniture. Freddy was my sales associate and worked with me ..... Got a fantastic deal!
My experience at Ashley Furniture in Avon In was a awesome. Chad was able to help find the perfect mattress. Thanks Chad and Ashley Furniture .
We had a wonderful experience!! Our salesman Frederick was so knowledgeable and so helpful! With two young kids shopping isn't easy and he made it worth our while and dollar! We are so excited about our new furniture and we will be returning in the future!!!
Great customer service. Straight forward and no sales pitch
Ill give 5 stars because i cant give 10 stars .but i really love the service that Jimmy (asheley homestore employer) gave my family and i he is so cheerful, always smile, we love the hospitality , jimmy offered us beverages, and also made us feel comfortable we felt more like at home. We purchased a Italian leather sectional couch it so big and comfy . We really cant wait to have it in our home .
Sales person was extremely helpful and polite…felt no pressure. Highly recommend!!
Great customer service...great products. Wait is not pleasant. But worth the wait
Our customer service was amazing!!
I was able to get the furniture I wanted and a very good price. Jimmy German was the salesman and he worked with me and actually was able to do a price match to fit my budget. he was very friendly and considerate. I will do business again here
Great products and friendly staff!
very nice employees! great Furniture! great prices!
Great service by Sophia in Avon
I went to purchase a new mattress. Mahogany was our sales lady, she was great and knowledgeable about the products. Our decision to purchase today was made simple thanks to Mahogany.
Great customer service, Chad in Avon was very helpful (and patient as I browsed). Got a great price on a good quality mattress with delivery in 10 days! Will definitely do future shopping at this store!
atencion al cliente y variedad
Appreciate Jonathan helping us,, answered all my questions. We will be back!
First of all went in to pay off loveseat walked up to counter She ( Beth) was on her cell told me to wait a minute ( longer than a minute). Then she preceded to tell me it was full price now. When we wrote it up they were willing to honor the online sale price. She still continued to have a very nasty attitude. So I decided to cancel the order and get a refund. I will pay full price and shop at Godby!! All because of Beth ( if that’s even her name). Ashley Homestore in Avon
I had an amazing experience here!! I’m moving out for the first time and was very excited to find furniture for my new place. Brooklyn and Ally helped me find the perfect furniture and in my price range too!! 10/10 would definitely recommend looking for furniture here!
Sales was helpful and able to match Ashley.com price to get us the best deal.
Our sales associate “Ashley at Ashley (aka Ashley Johnson) went above and beyond assisting us putting our master bedroom together. She helped us by thinking outside the box suggesting non-traditional bedroom pieces outside the typical bedroom set offered. This allowed us to eliminate pieces we wouldn’t utilize and create a beautiful work from home zone in our bedroom. She even went so far as to program our room dimensions and layout in a software program and place different selections virtually in our room to help us with our choices. She was spectacular! Thanks so much for the great experience!
Good prices and good people to work with as you shop.
We went in to get a mattress and look at a sofa. We were able to get in and find the perfect mattress and living room set for our family and the customer service we received from Ali was phenomenal!! Thank you so much Ashley furniture store for helping our family with our needs.
Just the right amount of assistance while shopping for a new television stand and kitchen table and chairs and mattress for master bedroom. My salesman, Jimmy, in Avon had some good suggestions and had a good sense of humor. He listened to my needs and responded appropriately.
It was a great experience! A salesmen walked up and offered us assistance! Being a younger couple we weren’t sure if anyone would take us to seriously but they made sure we were comfortable or needed any questions answered. We found what we wanted (bed frame and night stands) and got through the paperwork In no time! Very appreciative of our experience and would gladly fill my home with more of your items if we win the money!
Ashley furniture is the WORST! You can NEVER get through to talk to a representative or anyone about your order. The communication with you, Ashley or delivery company is horrible. They either don't know when your furniture will come or it comes and something is wrong with it. You have to return it and wait longer for furniture you have waited for over 5 months ago. We were told 6-8 weeks most for delivery.. We ordered our furniture 2/20/21. We received our furniture 7/16/21. We were given 5 or 6 different delivery dates. We received or table and it was damaged. They make you go through so many changes for a replacement after you've waited far to long for your furniture. This is the second BAD experience we have had with Ashley. There will NOT be anymore. We will NOT shop with them anymore. #worstservice I'veeverhad
I ordered a set of chairs and a table from here the chairs have been a box for a month waiting on the table. The put the table together and left the chairs in the box … I called twice to have someone come and put my chairs together and both times got hung up on… I am very pissed!!! I have asked to speak to a manger with no luck! If this is how business is done I guess I’ll go elsewhere .. now maybe someone with make this right since it’s on here for the world to read
Staff was helpful. But if you are looking for furniture that will be delivered in less than a month DO NOT buy from Ashley’s. My husband and I ordered furniture in MARCH. And are still waiting. Every time we call Ashley’s to ask about it they give us another date and another date. At this point I don’t know if we will ever get our furniture that we paid in full for. I would stick with Value City. And yes I’m aware that Covid stopped furniture production. But we were told 2-10 weeks max when we bought the furniture. It’s almost August. Little ridiculous.
I loved the quality of the furniture and the attention is great
This location is massive. I had so much fun in this store. So many different designs throughout the store. I def will visit this location again. They have a lot of variety of styles. This is my favorite location. Staff are so helpful, friendly and knowledgeable. Store is very clean which is huge plus for me
This was the best experience I had at a furniture store everybody was professional and nice I would recommend this store to everyone.
Very poor customer service here. I understand we just got through COVID and there has been supply chain issues. Purchased a desk May 10th and was told it would arrive in 4-6 weeks, called 5 weeks later on June 17th and was told another 2-4 weeks just to schedule delivery that would take another 2 weeks… 4 weeks have passed and now being told it’s another 5-7 weeks to schedule delivery… honestly do not know how they are staying in business if they can no longer fill orders with their empty promises of expected delivery dates… terrible experience
This is an amazing store. The manager was extremely helpful working with me on a chair I had bought at another Ashley Furniture store. That being said, the Ashley Furniture stores are mostly made to order Furniture stores with a typical lead time of 6 to 12 weeks on nearly all their products. If you need something fast, these stores probably aren't for you. If you can handle the wait then you'll probably find some high quality furniture made in the USA. It just stinks that buying furniture has turned into the same paperwork process as buying a car. For that reason, I wanted to give the stores a 3 star but honesty the workers were great and the product is great and for that, I'm sticking with the good rating.
I went in on today and purchased a recliner for my husband and John was a very nice guy and store associate I really appreciate his help in helping narrow down what to look for in a recliner for my husband all I can say is go see him when you’re there thank you John! 😊
Jimmy was able to help me pick out a couch, dining table, coffee table, and tv stand and did his best to make sure we got the best discounts available. Recommended heading over there and asking for him if you’re in need of some nice furniture!
I’ve had nothing but an awful experience with Ashley Furniture. We ordered our couch January 1st, finally got it in May which it was supposed to be here February which I was understanding because I know there is a shortage on things and things get back ordered etc. I was constantly told different things by customer service. Very inconsistent on what they would tell me anytime I’d talk to them. Fast forward we finally get everything but one piece of the sectional which they informed me it would be a separate delivery and I was fine with that but on this second delivery I was charged for something I wasn’t supposed to be charged for and both customer service and a manager at the store itself told me I was not supposed to be charged. Manager said it would go to finance and be taken care of and was going to ask for more off my statement due to them messing up and charging me. Now here we are and my payment is due in 20 days, still haven’t gotten a statement so I logged in online to see and it never changed. I’ve called this store literally 10 times or more every single day this week and have yet to get someone to answer the phone. I live over an hour away so it isn’t easy to just come in either otherwise I would have done that in the first place knowing how hard it is to get someone to pick up a phone at this store. Ive left voicemails even and still nothing. I’m so over dealing with this company at this point. I love my couch and when it comes time that this one needs replaced I’d love to get the same one but at this rate for how it is going with their representatives, it’s not looking like that will happen ever again.
I will never buy furniture anywhere else. I went to Ashley’s the Friday before the 4th of July, and was greeted by the mist polite, professional sales associate Mahogany Turner. She was so patient, and knowledgeable about every product that I ask her about. I left undecided but there was never any pressure to buy or make any decisions. Fast forward to July 5th, I went back to Ashley’s and there was Mahogany, again with Patience, understanding, and the upmost professionalism. I bought a sectional , paid cash and was the best money I have ever spent. I can’t Thank Ashley furniture and Mahogany enough for everything. Shop at Ashley’s in Avon, you won’t go wrong!
Very nice staff. I got to look at my leisure but knew someone would be available to help. The selection was what I wanted and the staff knowledgable about the product.
We went in looking for furniture for our new house. Our salesperson Sophia was excellent! She introduced herself as soon as we came in and let us look at our leisure without hovering. They were having a really good sale because of the holiday and we left with a sectional and bed. Our experience was the best we've had in a furniture store
Jimmy G. did an Excellent Job taking care of our needs. Highly recommend him as your Salesman - Extremely knowledgeable, courteous & helpful. Pricing was Fair & we got exactly what wanted.
Great customer service and they had the best selection of furniture to choose from!
We just moved across the country and needed a new couch for our living room. We mainly went in to look at the styles available to see if there was anything we liked. Zane found us wandering the store and helped us find a few couches he thought would meet our needs that were also close to our budget. He was so helpful and willing to answer our questions. All in all, we had a fantastic buying experience and look forward to enjoying our new furniture!
Saw some pieces I liked at one of the stores, checked on line and they had it cheaper there, so I went in and they price matched everything! Sales guy was super nice, knowledgeable, and helped out, was out the door in 30 min after he searched everything and got the manager to sign off on the price discount.
We were pleasantly surprised with the high quality of all the furniture, had fantastic service and walked away knowing that we are going to truly love our new furniture pieces.
Prices too high
The Prices, the furniture , the different designs and more
Friendly staff that provided great service. Quality piece for great price. Will shop here again.
I had 2 chairs that broke a week after the manufacturers warranty. The chairs were a year and two weeks old. I purchased a warranty from Ashley that I was told would cover everything. I was then told that their warranty didn't cover frame damage. After bashing them on FB I was told to go in the store and pick out 2 more chairs, which I did in October of last year. I still haven't received my chairs and have been paying for chairs we can't sit in.
We ordered a recliner back in March/April. We even passed on delivery. We were told 4-6 weeks, then May 25, now it's June 17 and we don't even have an update. They offered us a $100 rebate for our troubles. $100 bucks for an $800 recliner. Just keep blaming it all on COVID. What a waste of our time and money. Godby is offering take it home today...
Zane was great and very friendly. Was approached quickly and showed us exactly what we were looking for.
Jonathon was very helpful guiding my wife and me to a new living room set and a new bed. Will definitely be back.
Enjoyed my experience furniture shopping there.
Excellent service. I was greeted immediately the salesman was very polite and quick service. In and out in 20 minutes and purchased a beautiful recliner.
Jonathan was FANTASTIC!!!!! HE STUCK WITH ME AND MY FIANCE THROUGH THE ENTIRE PROCESS . JONATHAN WAS SUPER KNOWLEDGEABLE AND WE APPRECIATE HIS SUPERIOR CUSTOMER SERVICE. WE WILL ALWAYS COME BACK .
Go see Zane
Rude rude rude! Was told I was just one of many customers and the call center didn’t know what they were talking about because they just sat in a cubical all day.
Horrible customer service! We were told we were not the only customers they had to help, and the customer care team were basically nobodies that worked in a cubby in a call center! So beyond frustrated and can’t get help with what we need.
I purchased a sofa and loveseat from Ashley HomeStore in Avon...I’m so excited to get them! Sofia was great and very helpful in answering questions I had.
Shopped online to ready reviews before I entered the store. So many options for sofa major purchase so I asked a lot of questions. I worked with Doug and he was awesome. Can’t wait to receive the delivery 🚚
My experience was very delightful. Salesman was very knowledgeable about the furniture.
I just hate this furniture store. I shopped two times at this store and both time their service is so Pathetic. It has been more then one year before the lock down I purchased two mattresses from, and they sent me wrong item. I called them for exchange. They asked me to send some pictures with some serial numbers which I did, but I never hear anything back from them. Then we had Lock Down, but when they opened back from then and now it has been more then almost nine months god know how many times I called them and how many times I sent the pictures for my exchange. Very irresponsible staff. Please be careful because you shop from Ashley. Once you purchase and have sign and everything after they don’t care you anymore.
If possible I would give an 0 for service! We were notified our furniture was at the warehouse but we only had 1 1/2 hours to pick it up! We went to the store immediately and was told our furniture would be delivered today. I just called the store to see why we had not heard anything more about delivery. I was told it would be another 9-10 weeks before delivery would be made!!!! Thats not how you create return customers! Very upset as we are now w/o any furniture!
great service, quality products
Great shopping experience once again. Excellent customer service from Ali Neels. Very professional and friendly service. Wonderful furniture displays. Amazing sales and awesome spring time deals. They are always willing to work with you. Definitely recommend, glad it's here in Avon, Indiana! Come check it out for yourself!
Great shopping experience once again. Excellent customer service from Jimmy German. Very professional and friendly service. Wonderful furniture displays. Amazing sales and awesome holiday deals. They are always willing to work with you. Definitely recommend, glad it's here in Avon, Indiana! Come check it out for yourself!
Ashley was so helpful and knowledgeable! She gave us our space but checked in regularly, which we appreciated. Her manager, Cody, helped us finalize our purchase when she was pulled among many customers. Really appreciated our experience with them and will shop there again in the future!
Worked with Mahogany today and she was great! She made the process of buying a mattress very painless and was super helpful. Make sure you ask for Mahogany if you are shopping the Avon location.
Friendly and knowledgeable staff that were happy to answer questions but didn’t try to “push” us into making a decision. Would definitely shop here again!
It was amazing!!!! Such an easy shopping experience!! Will definitely be coming back again!
Very prompt service and made shopping a pleasure!
Sucks!
Wide variety of brands the clerks obviously work on commission delivery options for purchases are extremely long and expensive. If one is on a tight buget this is not the place to shop
Customer service is top notch, friendly very helpful in all my inquiries, & getting me finances to cover the purchases I wanted to make.
I stopped in to look at bedroom furniture based on the Memorial Day sale. Fred was very friendly and helpful. I didn't purchase anything because of the time frame of delivery but if you are in the Avon area I'd recommend Fred as your sales associate.
I had the pleasure of Zane exceptional help he was amazing he made sure I got everything I was looking for thank Zane very much job well done
Went in to get new couches and Sophia was so helpful. Completely happy with my purchase
Loved our Representative. She was awesome !! Sophia Kelsey is so sweet!
The worst experience trying to get my furniture. Avoid this place at all costs Edit: I communicated with their customer service team, they processed my refund and I stand by my comments.
This store is amazing. We worked with Zane on two separate occasions and he was incredible. He was patient, kind, helpful, knowledgeable, and efficient. His customer service was great and his help was incomparable to what we have had at other stores. He never pushed us and cared more about us being happy and finding the right items for us rather than how much we were spending. The store as a whole is clean, organized, and has an endless amount of options. 10/10 would recommend going to this store and high encourage you to ask for Zane.
I wish I can give zero star. I bought my furniture from Ashley few months ago. First they delayed my order. Then later its being 3 attempt that they are trying to deliver my furniture and it is damaged every single time. I tried to reach out to my sales guy and he is not responding to me. I will never buy furniture from them. Worst experience ever. Update from 6/7/2021 I have still not received my furniture. They tried another attempt to deliver my furniture and it was broken again. How can a company run like this. No quality control at all. I tried to call store and reach out to my sales guy but no response. Will never recommend this store to anyone I know.
It is by far the worst experience I have had with home furniture ordering and delivery. I will never, ever again buy anything from Ashley HomeStore.
We had wonderful service and found exactly what we wanted at a reasonable price, close to home.Very satisfied.
Great customer service and good people to work with I probably visit next time for some more room stuff
We ordered furniture from the store in Avon we was scheduled for delivery on the 15 well today is the 15 so I called to confirm delivery date and they told me it was changed to the 19th. I wasn't informed of the change of delivery date or time . I called customer service and got no information from them they couldn't tell me why it got delayed or why they didn't contact me with change of delivery date. Worst service yet
I walked in and was immediately greeted. I told him what I wanted and he found me several options. He was patient as I looked and debated which one best suited my needs. I was in and out within 30 mins! Thank you!
My wife and I purchased a sofa and recliner we’re very grateful to found Ali she’s was very helpful with a good hospitality, we’re very satisfied... Thank you
Attentive, yet let us browse on our own too. Nice balance. Mahoganyy was awesome and the manager checked in on us as well!♥️
Not pushy! Very helpful and a great selection.
Ashley Furniture is not covering the warranty on a hand control recliner for one of our neighbors. It appears, they have no intention of honoring it, as they are getting the run around....too long to list. For customer service, they get transferred to Mexico, Florida just a start. The husband is a 100 % disabled service-connected war veteran who needs his lift chair. It’s unacceptable, and yet seems to be a recurring issue with Ashley.
Very nice people who value your time. Lots of furniture options, hard to find just one thing to like :)
We had a wonderful experience here. The couch we were wanting was not available on the showroom floor, but our sales associate Ali was able to show us different couches with features like it so we could get an idea of what we were ordering. She was so helpful, and the whole process was painless!
"Bald head Fred" was an amazing sales person. Go see him in avon. The products they sold me are of high quality.
Ashley was great at the Avon location
Customer service was great! Walked in the door received immediate greeting. Was given personal space when needed. Salesperson very thorough on answering questions and showing merchandise. When selection final, check out was quick and easy. Wish I had a sooner delivery date. That would be the only complaint. See Mahoganyy Turner when you go. She was wonderful and made sure I had a great experience. Very sweet and helpful young lady.
Worked with Chad. He was very patient and answered all of our questions. Loved the furniture!
I will never shop at Ashley Homestore again l brought some items yesterday not even 24hours l was charged 300 for cancellation fee my delivery wasn’t coming for 12 weeks.
The person that helped me find the right loveseat and recliner was very knowledgeable and helpful.
Allí was super nice and helpful!
I don't ever do reviews, but buyers be aware of purchasing items online through Ashley Furniture. I was initially charged for the full amount for my purchase, which was a pending charge on my account, and then their system will charge you again for each item every 6 days? When I called, I was told that pending charge would fall off and that it wouldn't be a double charge. I understand that, but my issue with that is you have to make sure you have the funds for twice the amount you owe, otherwise it will overdraw your account, which is absolutely ridiculous! A pending charge is still a charge regardless of when it falls off!!! I was told, that's just how their system is, well, that's not acceptable!!
Liars for delivery dates when I'll called them they showing attitude and some rude lady who dosen't know how talk with costumes at all ...stay away
I have bought two pieces of furniture from there so far. I have a feeling that eventually all my furniture will be from there. This is not a bad thing. Today the sales person asked me what I was there for and showed me what I wanted plus I got it for less than I was expecting to spend. It will also be delivered within one week directly to my apartment.
Absolutely frustrated 😤
My experience at Ashley HomeStore was outstanding. The associate I worked with was extremely patient with me as I picked out several furniture pieces for my new apartment. I found everything I was looking for with his support and ordered everything in a timely manner. I’m getting my furniture delivered right to my door and I can’t wait to have it set up! Very nice pieces of furniture ordered so I can’t wait to have guests over.
It's too bad that I can't put negative stars on here. First I was lied to, sold furniture that cost twice what I planned to spend due to supposed availability, then 2 month later I still don't have it and they refuse to refund my money. Unreal! I will never shop there again! Their customer service is terrible...once you finally get ahold of people to speak to! Run away from this place!
Beth Adams was so helpful today getting my purchase done. You rock!!!
The salespeople are very helpful. We bought a mattress from Ali Nees and she was very friendly and helpful. Would definitely recommend her to anyone shopping for a mattress or furniture 🙂
The salesman, Doug was very helpful and considerate. The other staff was friendly as well. I will come back again. Thank you!!
Was in the market for a new bed and dresser. Came into Ashley because my friends told me they have everything, I was absolutely amazed to know that they give you 3-4 years to pay with no interest and no balloon if you buyout early, even better yet a really nice lady her name is actually Ashley gave me the best deal I ever had. She hooked us up with a king bed and two big dressers and one small one plus a mirror on the big dresser all for $1,247 all taxes included. I’m coming back to shop for more soon because that no interest deal is not something I can pass!
I had a great experience with Ali today. She was very kind and informative. I will definitely be back to Ashley for furniture in the future!
We bought a table and we thought it was a nice table come to checking out there were no instructions on how to clean it so now the finish is coming off and they said it was accidental because we didn’t know how to clean it when I called they said you should use water. Finish shouldn’t come off. Never buying anything from Ashley again. Such expensive products are done cheaply better to build yourself. Just was told last week that it was accidental even when ahm told them they couldn’t fix the table I can’t go lower than one star for lack of serious help and the closing of the ticket
I was so happy to have Fred and Jimmy help me find furniture that fit my budget AND my look that I was going for! I know it was not easy working with me but they worked out all the details to make sure I found the perfect furniture for my home.
Great experience, even when I would rather be home watching March Madness. Zane helped us get the right sectional for our home.
I Had A Very Good Visit At The Ashley Furniture Store In Avon Indiana..I Was Greeted Kindly By A Sales Representative By The Name Doug.Whom Was Knowledgeable And Motivated About What Interested Me In What I Was Hoping To Find. Doug Never Stopped Until He Had Explored Every Possibility In For What I Was In Search Of. So Happened We Found It, And It Was More Whistles and Bells, Than Neither Of Us Realized. It Was A Worthwhile Visit, Visiting Ashley's Furture and Mattress Store. Thank You!
Ashley HomeStore never disappoints. They have reasonable prices and exceptional customer service. My consultant, Ashley, yes her name was Ashley — was knowledgeable and very helpful helping me make my final selections.
Sophia & Ashley were super helpful in helping us choose our dining table, bed and bookshelf. We were between a couple of styles, but she helped up nail down the right one. She was very knowledgeable about the products being sold and their many finance options. She was very patient with my lack ability to decide (the pieces were all nice). I will be back for my future home needs.
Hi picked out a sectional paid for it got home change my night when back on Monday to cancel the order and to get a refund of my money the manager the store give me a hard time about it I thought in America you are allowed to change your mind but apparently not at Ashley's they took their normal 10% and then try to refuse to give me The money that I spent for sale fax delivery fees and warranty Finally after 15 minutes of talking with this woman she through my receipt on the counter and says here's your money good bye I will never go into Ashley's again
We had a great experience at Ashley Home Store in Avon. Prices are very competitive and there was a great sale going on as well. Our salesman was very helpful and friendly. There were many options. We are very happy with our purchase of a sectional.
Very please with salesperson. Very helpful and knowledgeable. Also took time with me in making my decisions.
My wife and I went to Ashley Homestore in Avon. We're expecting our first child, and we need additional furniture. Specifically, we were looking for a rocking chair so we will have a place to sit with the baby during feedings that is both supportive and comfortable. We were helped by Zane Delano, who was easily able to guide us to a rocker that was comfortable, affordable, and will match the style of our nursery. He was very professional, and we would be happy to work with him again.
I had a very great experience at Ashley! Courtney and Zane were great at helping me find exactly what I wanted and they were super professional! I highly recommend & make sure to ask for Courtney or Zane!
Quick, efficient and super service. Great experience. Special thanks to Doug Stewart.
Great service, wonderful staff. Looking forward to the delivery of our new furniture!
Our salesperson (Sophia) was excellent. She let us shop without babysitting us. The products are beautiful and I was excited with the shorter than expected delivery time. When I was ready to buy, she processed the transaction very quickly. I would definitely buy there again and from Sophia, too.
Zane was very helpful and we appreciated his assistance.
I enjoyed my time at Ashley furniture store especially great customer service with Jimmy. He found me exactly what I was looking for. Thanks a lot keep.up.the great work.
Great customer service. Exceptional deal!
Exactly what I wanted. The staff let us get in the door and browse without being over bearing. One salesman asked if we needed any help and then gave us time again to browse and discuss. We purchased a dining set on the spot. Thank you again
The salesperson was just awesome! Jimmy German is his name . He was excellent and very accommodating. Got what I needed at a lower price than was shown !
I purchased a couch on 1/2/2021. The estimated availability for pickup was early to mid February. I was notified that the order was ready for pickup on 1/30/2021. I called and switched the order from pickup to delivery due to some personal family health reasons (Not COVID-19but physical injury related). At that point delivery was scheduled for 2/11/2021, expecting 5 pieces of a sectional couch. Mid day 2/10/2021 I received a phone call from Ashley scheduling department stating there was an issue with the ordered and two of the five peices would be delayed, and that they would call and let me know when the rest would be delivered. The wedge section and two end pieces were delivered. However they cannot be used together, the wedge is entire useless without the remaining sections. After a few weeks of hearing nothing, a call to customer service reveals that my order is estimated to arrive at the Ashley Warehouse 05/28/2021. That's not delivered to my house, that's their warehouse. I was supposed to receive a rebate card for "Ashley Cares Payment Assistance". One of the only reasons we ended up making the purchase, and I've never gotten the information required to file for this rebate. Customer service is entirely unwilling to help with the issues. I was told I would receive a call back from a supervisor that has never come. They won't answer any questions about the rebate card, and they are unwilling to do anything to correct their mistake. If the couch was ready for pickup, it must have been damaged at the warehouse. Mistakes happen, but how those mistakes are fixed is paramount in how to conduct good business. Ashley Furniture has failed to fix their mistake. The provide excuses and redirection only. I would caution anybody away from doing business with Ashley. At the Ashley price you can get caring and thoughtful service from a smaller local business who relies more heavily on your satisfaction and continued business. Ashley Furniture is a big box store who only cares about serving you until the contract is signed. Once you're committed, they'll leave you in the dark. Edit 3/25/2021. I reached out to the customer service email provided below. I explained my issues in a well collected manner with dates and explanations. I was told that they would "Try to see if they could get my order delivered earlier". They said if I had more questions to ask. I still haven't gotten any help with the "payment assistance" rebate card. I asked this question again. Several business days later and I've yet to get a response. To add to this, Know that Ashley HomeStore is owned by Dufresne Spencer Group, which is the United States subsidiary of The Dufresne Group, which is a Canadian furniture company. I would recommend steering clear of all brands which fall under The Dufresne Group umbrella, as they continuously disappoint.
I love Ashley's store the person help me was wonderful Ms. Mahogany
Sophia was great! Did a great job of helping us find what we were looking for. Highly recommend.
Sales lady,Aly, was very helpful. Our intent to visit the store in Avon was just to look around, but with her help , we decided to buy . She made us understand how much money we can save 😀 And with that,,thank you Aly!! We appreciate your service and we are excited for our new couch 😀
Zane is the man! He helped us find exactly what we needed. Polite, helpful, and cares about the customer! He went out of his way to help us and even stayed late past when his shift ended to finish our purchase! Above and beyond service! This guy is the best! Thank you Zane!
The sales person was very friendly, helpful and And made my purchase go smoothly.
Customer service hang up brings multiple broken things and very very rude.
Fred was awesome!! Very helpful and made sure to get us the best deal.
Our experience was quick and easy! Our salesperson, Zane Delano, wasn't forceful or over suggestive, he made sure he heard everything that we were looking for and quickly helped us narrow down our choices till we found our perfect match. Great customer service at the Avon location and we greatly appreciate that!
Furniture is Great. Service Excellent. Money Well Spent.
The sales rep was really attentive and helpful while the billing assistant made certain we understood our finance options. The only reason it isn’t five stars is because of the wait time for delivery which is understandable with COVID but also frustrating when you have to sleep on the floor until it arrives.
(Translated by Google) The worst of the worse! They serve you wonderfully but when it comes to sending your order, they are not interested when it arrives and they have the nerve to tell you to your face that they do not know when it will arrive. when you buy they tell you 6 business days. I have been waiting since December and today they tell me that at the end of April, postponing the date once and that they cannot tell me exactly when they are going to dispatch me, the best answer is that "you can cancel the order" Already after they run my credit? It is definitely a joke! (Original) Lo peor de lo peor! Te atienden de maravilla pero cuando de enviarte tu pedido se trata no les interesa cuando te llega y tienen el descaro de decirte en tu cara que ellos no saben cuando te van a llegar. cuando compras te dicen 6 días hábiles. Estoy esperando desde diciembre y al día de hoy me dicen que a finales de abril, posponiendo una vez la fecha y que ellos no pueden decirme exactamente cuando me van a despachar, la mejor respuesta es que “puede cancelar el pedido”Ya después que corren mi crédito? Definitivamente es una burla!
I had a great experience furnishing my home with them. Nice people!
Thank you Jimmy for making my shopping experience such a pleasure. I appreciate you answering all of my questions and also allowing me space to choose the perfect piece for my home. Exceptional customer service. That’s why I always choose Ashley!
Stopped in to “look” at a sofa set for our house and ended up buying them tonight. Our salesman, Jimmy German, was outstanding. He was extremely knowledgeable of the products, policies and pricing. We ended up with an amazing deal and we have Jimmy to thank for it. I highly recommend shopping with Ashley and Jimmy.
My visit today was the best I've ever had. My saleswoman Mahoganyy Turner was beyond helpful. I was undecided on what furniture to buy, and she showed me numerous options. Im very pleased and excited about my living room set that will be delivered soon.
Great customer service. Fast and easy. Will do business here again. Thank you, Jonathan!
Great experience. Very pleasant and patient. Showed us different styles and even how it could look in our home.
Place is beautiful and the staff is awesome!!
Zane was amazing! He helped us so much and gave us so much great advice!
This was my second purchase from Ashley furniture in Avon, Indiana and Jimmy was very helpful and informative. I will definitely return to this store in the future. Staff was very friendly and helpful. Should have ny new mattresses in 1 to 2 weeks! Can't wait!
Worst experience ever!
Good store. Nice staff
The staff don't not tell you a correct time frame for delivery. Was told 6 to 8 weeks, that was in August 2020. So 6 months later and still haven't received entire order! I understand covid has cause a ton off issues but there is no need to lie just say it's taking alot longer than normal. Warn people.
Ashley was extremely helpful and friendly. I didn’t feel any pressure working with her. We hung out on many couches throughout my visit. She knew all about the different fabrics and how they could be affected by the environment. 10/10 would recommend Ashley.
Zane Delano was our sales rep. He was incredibly knowledgeable, friendly, and not overly pushy - which most sales reps have the tendency to be! Would buy furniture from him again!!
It was a delight doing business at Ashley Furniture-Avon, In. We'll be back.
Great salesman Chad. Great dales and prices. Very friendly associates
Zane Delano helped me out perfectly, being a first time Ashley Homestore buyer and all. He helped me choose a beautiful sectional. Very nice and friendly.
Great staff, super helpful getting us the furniture we wanted!
I absolutely love the store. Everything looks so beautiful. I am very happy with what I chose today and my salesman was very helpful. The only thing is that because of covid there's an 8-10 week waiting on delivery besides that everything was good
Beautiful furniture displays and greeted with a very pleasant sales rep, Allie. She helped direct us to the current sales, flexibility of the price of furniture sets and comparisons of similar outfits that we were looking at. Never felt pressured but just felt informed. The process was quick and get very good about the purchase quality and delivery/ set up. Would recommend again- can’t believe we have never stopped in here before.
Quick and easy process! They worked with me to get the best possible deal and I am completely happy!
your customer service sucks. We had a table 4 chairs and a bench delivered on Jan. 15th. One chair was even, all other pieces rock when you touch them. I told one of the delivery people that I wanted something done about it. The assistant said he would tell his boss who was in the truck about it. He went outside and they drove off. The drivers window was down and I was yelling at them. They kept driving. I called the store and told them the situation and was told to take pictures and send them in. I did that and 4 of 6 calls they knew nothing about it, or so claimed. I have been told 3 different times that someone would call within 48 hours. No one has called me and I've initiated every call, about 8, except one. someone called me to tell me it was written up wrong and someone would call me within 48 hrs. Didn't happen. The Avon operations manager gave me her email, and I have sent numerous emails with no response. I've asked for a number or email to corporate office but they never give it up.
Jimmy German was very helpful with my furniture purchase. Highly recommend him. Great salesman!!!
Nice furniture, a little pricey.
While the staff at the Avon, Ind. location is exceptional my overall experience with Ashley HomeStore leaves a lot to be desired. I ordered an end table and door chest in Sept. 2020 and understood that due to COVID-19 delivery would take some time. That wasn't an issue as I know that the supply chain is suffering due to the pandemic. What was an issue is upon delivery I discovered that my door chest was not only broken but severely damaged and looked as if it had been delivered to me as a damaged return. In addition, the legs of the chest were weak and already folding under upon delivery. After an hour on the phone, arrangements to have it picked up and returned were made. The company picked it up from my home on 1/12/21 and as of 2/9/21 I'm still waiting on a refund for the return. In addition, I've now sat on hold for over 2.5 hours trying to work with GBS Enterprises Inc. to obtain a refund for my protection plan as well only to be hung up on not once but TWICE. What a racket. Once I get through this ordeal and get my money back I can honestly say that I'll have to think long and hard about ever ordering another piece of furniture from Ashley. As of now, I'm out over $1200 that I may or may not ever see again and don't have the furniture piece to show for the expense or inconvenience.
Have bought products before ,but been awhile. Salesperson Zane was new, and did well. He had to ask a few questions, but it was alright. We all start out new. Thanks to Nate who assisted. Took a bit to fimd my account number; as i didnt have my card. Nice deep discount on a discontinued item.
Have been waiting 4 months for a sofa ordered in Oct. Very disappointed with customer service and delivery. Do not purchase from Ashley Furniture. Wait time was 6-8 weeks when ordered.
Kelly Spaulding spent well over 5 hours helping my dad furnish his new home. She also juggled at least 4 other customers during that time without once leaving us feeling abandoned. She listened closely to his wants and needs and presented several options and combinations with each selection made. The quality of furniture is fantastic - very sturdy and well built. We will definitely be return business! 2nd trip today - Mahogany spent a few hours and a ton of mattresses tried. Thanks so much for your time and patience!
Great customer service, my sales woman greeted me and helped me out on getting the exact furniture that I wanted.
Awesome customer service. My family and I went into Ashley furniture just to window shop and ended up finding 3 bedroom sets we loved.
Extremely disappointed with our experience at Ashley. Zero follow up from the store, given the run around with customer service about when items would get delivered. Delays, excuses- everything under the sun. Then they showed up unexpected the day before they SCHEDULED the delivery and left our mattress/box springs/frame outside in the snow and didn't bother to communicate they had dropped it off. The lack of communication and horrible service is upsetting and unacceptable. Don't waste your time/money here.
If I could give ZERO STARS I would! For the past month they have been sending our furniture ONE PIECE AT A TIME!! First, they delivered the bedroom suite with NO BASE OR MATTRESS. Two weeks later they have now delivered a base with NO MATTRESS!! What do they expect us to sleep on?? I’m so angry! I called customer service and got ABSOLUTELY NO RESPECT or resolution!! We will NEVER BE BACK. My advice for people considering this business—RUN!! I have filed with the BBB because this is UNACCEPTABLE! Edit since I can’t reply: I already have an internal complaint filed if you would like that complaint number I’d be happy to give it to you.
We have had to reschedule our delivery three times (new home isn’t ready!) I have called and cancelled with ample notice each time. They never have it scheduled to begin with. The ONE time they did actually schedule it we got a text saying they were on their way after it was supposed to be cancelled. I calledl the store (customer service answers) and get yelled at and accused of lying about cancelling my order. I will never purchase anything from them again! Thankfully, we purchased a majority of our stuff from Godby and haven’t had any issues like this! 😊
Jimmy is a top notch salesman at Ashley.
They will sell you furniture and then lie about the delivery date and won't bother to tell you. Waiting two months to get a table delivered are you kidding me. Don't go here period. Here's an update it is now February and I am still waiting for my table.
Fred was fantastic, very helpful and no pressure. Would go back again
Spent over $8,000 just to be lied to. They don't answer their phone at the store. I was lied to about the delivery date. I ordered two night stands. We weren't sure if they would fit, the salesman said "no problem, you can just call and cancel if it doesn't." I have tried lots of times but they do not answer their phone! I left several messages and was told by customer service they would call back - they didn't. I would not recommend this store to anyone and will never go back.
Shout out to Nate to fixing an order a salesman incorrectly placed. After waiting 3 months for our furniture it showed up wrong. Nate went above and beyond to make sure it was corrected immediately and was very professional about it.
Fred at the Avon store was great to work with and was extremely patient in helping my wife and I deciding on our living room furniture!
6 months later, still no furniture with no end in sight. Go somewhere anywhere else.
Sophie was amazing and great to work with. I am very excited to bring our new sofa home soon!
Jimmy German was amazing and Lynn was super helpful and friendly also.
These guys never told you to The true
I ordered a second couch on Oct 17 and was told it would arrive right after Thanksgiving because luckily for me they could get it from St Louis which would ensure I’d get it before Christmas. Given the date of Dec 10th. Came and went with no couch. I didn’t get my couch for Christmas even though I had family at my house for Christmas. I received a text from Ashley to select a delivery date. I selected Jan 16th (today). The text accepted the date and said Is get a window given prior to. Fast forward to today. I call an am told it will be on the 26th. No idea where that date came from. I spoke to a person regarding this and literally she told me it wasn’t confirmed by them so nope not coming today. She was not only condescending but flat out rude. I asked for a supervisor and surprise no one is available so ya they’ll get back to me. I do not recommend Ashley at all and will never purchase anything from them again. Pretty sure the extra pillows I ordered won’t be coming even though I paid for them. Totally will advise anyone who will listen not to buy from here. Way too many good furniture stores in Indy that do so good business.
Purchased 4.5k worth of furniture to be told delivery would be 4 wks from purchase to not be contacted, had to go into store to get any answers because nobody answers the phones. At the time in the store they informed us that most of our furniture wouldn't be delivered for another 12 wks so we canceled 3.5k of our original purchase 5wks ago to still not have our refund. We were told our table and barstools would be delivered on 12/21 to not be contacted and again we had to reach out. We have been texting with the store manager regarding our refund and we keep getting the run around. Called Corp and I was told they could see anything about a refund or our original purchase and we have the original receipt. We now have no choice but to take this to the BBB. Do not shop at Ashley! Horrible customer service and they will run with your money. I don't see this company being open for much longer.
Ordered several items and told everything would be delivered within 3 wks.. Never contacted, told everything was on backorder. Canceled certain items other than bars stools and bar table not being delivered on 12/21 like we were told with no call nor delivery., Asked regarding our refund submitted 4 weeks prior on items we were told we would get, then told it would be 4-6 wks after we paid that we would receive and never did or get confirmation that items would not be received. Basically, if ANYONE at Ashley would have helped AT ALL we would have been willing to work issues out but without communication, especially regarding 3.5k refund that STILL, AFTER 5 WEEKS HAS NOT BEEN ISSUED BACK, we would have been willing to wait for our table and chairs. At this point, I highly recommend that nobody does business with this company and will be filing a complaint on BBC.
Buying from Ashley home store has been the worst experience. The moment you walk in you’re harassed by employees to buy furniture. I liked the furniture though so I ordered it. I bought a bedroom set and a sectional sofa in August of 2020. The sales rep told me the bedroom set would be here by the beginning of October or even the end of September and the sectional would be here the end of of October or early November. After placing my order I had to call and check on the delivery and was given a different date every time. I received my bedroom set at the end of December and I have still yet to see my sectional. When I called to check on the delivery they said Jan. 20th. I called again today and they said February 4th. Customer service is rude and you have to wait on hold for 20+ minutes (sometimes up to an hour) every time you call. I ordered furniture from Bobs Discount Furniture and received it around the time I was promised. I also ordered a couch on Wayfair (seeing as we weren’t going to have one for months.) & received it within two weeks... The quality of the items aren’t bad but not the best either and ABSOLUTELY not worth the head ache. I’m only giving it one star because I have to. 10/10 do not recommend.
Jimmy was great to work with!
Just bought a big couch. Amazing show room, great staff and a super easy process to buy or finance. I'll be back for a bedroom set eventually.
Ashley Johnson listened to our exact specifications and helped us select the best pieces to meet our individual needs. She provided thorough information and was attentive while still allowing space for our decision-making process.
Purchased my first bed and it’s exactly what I wanted. Maybe alittle pricey but it’s worth it. Very nice people too.
Lynn was very helpful and patient as we tried most of the electric recliners and then some of the mattresses. We were there nearly 2 hours. The only issue I have is that they already discontinued the Effie series that I bought for my daughter last year so I can't complete the set.
Do not purchase your furniture here. After they sell you something........ customer service is the worst.
I am done buying furniture from Ashley. I ordered a dining room set 57 days ago. The table and four of the chairs came pretty fast but the bench keeps getting delayed. It was supposed to be delivered today and just got pushed back another 11 days. Every customer service person says something different. They are unprofessional and not on the same page. After this bench gets delivered, I will never purchase from Ashley again.
I loved it! I found the furniture I wanted. Allie, the Sales Lady was nice, and easy to work with. Ashley has beautiful furniture!
The whole process was pretty smooth thanks to the representative that assisted us. Jimmy was very helpful! Great customer service!
We really enjoyed visiting the Ashley Home Store in Avon, Indiana, so clean and nice. They have a great selection of furniture and the sales people were so helpful, especially Jimmy German, who answered all of our questions and concerns.
Wonderful store with great furniture
Fantastic staff, no pressure, very helpful, and seamless purchase.
Enjoyed our experience today as we purchased furniture for the house we're building; Ali (hope I spelled the name correctly) was pleasant, helpful and willing to let us be when we needed to just look around. Excited for what is to come & grateful for a relaxing experience in their clean store!
The worst rude manager ever thy send me the wrong color bed and ddnt wanted to return it and when thy dd thy giving me the wrong delivery date every time she told me to get ur child out of store my son is autistic
We had a nice time with Fred. He was very helpful.
John was very helpful virtuous! He greeted us and gave us the layout, and let us look at our own pace! Hen when we found what we wanted and gave us our options and helped us cash out!
I am so mad! 6 years ago we ordered a couch $6000.00! Ashley furniture delivered it late ! I go in several weeks ago ordered a table 6 chairs and counter with a bench suppose to deliver table and chairs over a week ago. I cleaned out old furniture and ready ! Took the day off work! Still no furniture. I called and all the lady told me was she could cancel my order! REALLY! Once again I trusted Ashley furniture and the second time they have let me down ! It’s time to find a new furniture store! Now you want all my information that you already have! I have put my experiences with this store everywhere so people will know.
Historically we've had good experiences with Ashley, and I really hate to post a negative review publicly. We purchased a table about six months ago, and were initially pleased with the price and quality. We noticed however after only six to eight weeks of normal use, the finish started peeling off. The look was horrible. We contacted Ashely, and they agreed to replace the table top. I want to take a moment to explain how tedious and frustrating "we contacted Ashley" actually was. By way of context, I work as a CPA and have regular contact with the IRS. I'm not exaggerating when I say that Ashley's contact process is miles worse than the IRS. After waiting on hold nearly an hour, we would often get disconnected. When we did speak to an agent we would often be told they had no idea about our problem. Or they would promise to give us a refund/store credit with no follow up or delivery on the promise. Contacting again to follow up on the promise of refund the Ashley agent would remark "I have no idea who that agent was, and I don't see anything on your account, and I'm in fact in an entirely different state so there is nothing I'm going to do for you." So after this process Ashley did (finally) replace the table top. However, the replacement table top is also peeling off. Going through the contact process (in all it's tedious glory) we've since been told there is no way to get a refund, and we're basically just stuck. What really boils my blood here is we independently found a woodworker to look at the table, and were told basically the entire piece is not real wood. We've been told you can't refinish the piece at all because it's just laminated junk wood. So after a thousand dollars and hours of bureaucracy, we've got a piece comparable in quality to a WalMar/Ikea piece of junk except we paid 2-3 times what we should have. It gives me no pleasure to post this, but I would sincerely advise everyone to avoid Ashely going forward. Update: Update: Ashley offered an exchange of partial value to what we paid. This is the same promise that was made multiple times. This does not work for us; Ashley does not offer a table comparable that will work in the space. Furthermore, the exchange would leave us with six useless chairs without the table. We request a refund (in full preferred, partial would be accepted) so that we can purchase something else. Ashley has continued to assert that the manufacturing process is not to blame, implying that we've caused the damage ourselves. Given that we used the table so sparingly for such a short period of time, and that the second replacement table has shown the same signs of premature wear, we find these ridiculous assertions insulting.
Delay regarding my delivery. Ordered items on 24th Oct, with promised delivery date around Thanks giving, now pushed to 31st December. I can understand the days are not normal and impacting global supply chain, but no proactive communication from delivery team defeats the purpose. Also why you ask customers to pay while booking and not once the items are shipped , a practice followed by Amazon. Hope one day I will get my delivery, but will think twice before visiting the store again. But would like to say got good service when I was at store and no complains as far as sales experience was concerned.
Worse experience of my life!!! Delivery dates pushed back multiple times. Now I have the WRONG bed sitting in my bedroom and no one can tell me when they will come pick it up and bring the right one. And I only have 2/3’s of my sectional and being told third piece won’t be here until after Christmas. So I have 2/3’s of a couch sitting in my living room and I’m hosting Christmas next week. No one wants to fix anything. NEVER order from here.
We purchased furniture August 29th and were given an October delivery date. Due to covid we didn’t receive anything, I don’t have a problem with that. It is the state of the world right now and the impact on production. The issues I have are never receiving a call, being ignored and lied to when I called. We went into the Avon location December 2nd to get a refund and were then told we could have the furniture the falling week because we came in and talked to them! We refused and requested our refund. We were told 3-5 business days. At day 5 we called because it hadn’t been refunded. We were told on that call 3-5 days was incorrect, it takes 7-10. Day 10 rolls around, no refund. We call and are told a manger will call within 3 hours. Guess what, no call. At 4 hours we call them and get the run around again saying they will call us tomorrow, it’s not like we work or anything so we can just wait, right? My advice, stay away from this company. They are franchises and this location is terrible, they lie and at this point are out right thieves. Additional note, we called corporate and were told they have no control because they are franchises but the expectation is 3-5 business days for a refund to process.
Jonathan was very helpful and got us exactly what we were looking. We are planning on going back to look at tables as well
Horrible experience with Ashley. They are great at telling you the bare minimum and screwing you out of your money. Customer service is horrid. You can never reach anyone without waiting 45 minutes. Delivery took over 3 months and one couch had holes ripped in it when we finally did get them delivered. Couches are cheap pieces of junk. Save your money and shop elsewhere!!
Historically we've had good experiences with Ashley, and I really hate to post a negative review publicly. We purchased a table about six to twelve months ago, and were initially pleased with the price and quality. We noticed however after only six to eight weeks of normal use, the finish started peeling off. The look was horrible. We contacted Ashely, and they agreed to replace the table top. I want to take a moment to explain how tedious and frustrating "we contacted Ashley" actually was. By way of context, I work as a CPA and have regular contact with the IRS. I'm not exaggerating when I say that Ashley's contact process is miles worse than the IRS. After waiting on hold nearly an hour, we would often get disconnected. When we did speak to an agent we would often be told they had no idea about our problem. Or they would promise to give us a refund/store credit with no follow up or delivery on the promise. Contacting again to follow up on the promise of refund the Ashley agent would remark "I have no idea who that agent was, and I don't see anything on your account, and I'm in fact in an entirely different state so there is nothing I'm going to do for you." So after this process Ashley did (finally) replace the table top. However, the replacement table top is also peeling off. Going through the contact process (in all it's tedious glory) we've since been told there is no way to get a refund, and we're basically just stuck. What really boils my blood here is we independently found a woodworker to look at the table, and were told basically the entire piece is not real wood. We've been told you can't refinish the piece at all because it's just laminated junk wood. So after a thousand dollars and hours of bureaucracy, we've got a piece comparable in quality to a WalMar/Ikea piece of junk except we paid 2-3 times what we should have. It gives me no pleasure to post this, but I would sincerely advise everyone to avoid Ashely going forward.
Ali was a superb and knowledgeable salesperson! Enjoyed shopping today for lots of new home furniture. Merry Xmas.
DO NOT BUY FROM HERE. Worst post-shopping customer service ever. I purchased furniture on black Friday but had a signed agreement that I would not be charged a fee if I canceled my order within 24 hours. I canceled my order within 24 hours yet I have not received a refund and they are still trying to deliver the furniture. I have tried to contact them multiple times but all they say is "I will send an email and someone will call you within 48 hours" I have not received a call and I have called every day for 2 weeks.
Love this store! Jimmy was awesome today! Highly recommend whether it be for furniture or mattresses.
I just want to thank Beth Adams for getting our furniture to us before Christmas. I had ordered a bedroom out fit and a living room outfit back in August. Of course we were painting and all and getting ready for furniture to be deliver... well it wasn’t happening... went into store and came across Beth Adams and she took control. They are a good store and all it’s just has to do with this virus. So be nice and be patient... again thank you Beth Adams. Thank you so much, Carolyn J Roberts 6017 Copeland Mills Dr Indianapolis, In 46221
Freddie was awesome! He was so friendly and patient as I had lots of ideas and my kids were with me. They wanted to explore as I was couch shopping. He helped me by moving parts around to visualize the couch as it would be in my house. Allowed me to ask all the questions and made it easy to make the decision to purchase! Thanks for your help I can’t wait to get the couch in and shop again with you. Great service and awesome customer service!
Very helpful finding the right fit for my entertainment center.
Reggie made me feel like family. Knew when to engage and when to provide space but valuable information.
Jimmy at the Ashley furniture in Avon was very knowledgeable. He gave us a very pleasant experience even though we were a bit indecisive. We will shop there again.
My salesperson Johnathan was awesome he looked to give me the best deal and was detail about options. I will be going back for more furniture in the future.
Johnathan and his Manager listened to what it was we were after and specifically what we disliked about our current furniture and wanted to avoid. They did not pressure us to make a purchase but still bargained with us on prices. We left knowing we really loved a particular sectional set but not wanting to commit until we'd been to other stores since we started at Ashley's. Three more stores later and we were back to Ashley's to seal the deal. Not only did we not find furniture we liked more elsewhere but the prices and Black Friday specials were by the best at Ashley's. Johnathan and his Manager recognized is immediately and quickly got us checked out without any additional pressure to buy anything else. Overall great experience (even with three kids in tow ages 15, 4, and 1.5!).
We purchased a couch and two recliners on 9-19 and were told our furniture would be delivered 11-25. That date has come and gone and no furniture. When we called to enquire about the situation, we were advised the "estimated" delivery is now 1-14. It's completely unacceptable to have to wait 4 months and we'll certainly go elsewhere in the future.
Worst experience! Purchased a table set 5 months ago and the dates have changed six times, been to the warehouse for pick up twice and still have zero answers and zero product. No one has any idea what is going on. Reps are friendly,but no one can help. So worried about securing the sale,but the rest of the process sucks !
Helpful staff
Jimmy was a big help. Answered all of our questions without pushing anything on us
Reggie was amazing along with another associate. Me and my boyfriend visited to purchase beds for our younger 2 kids. Reggie was welcoming and very detailed about the items at Ashley both times we visited. Keep up the great customer service!
Great deal and mahogany was more than helpful in seeing that we were completely happy and satisfied with our selection. Was very well versed and knowledgeable of all the products she showed us .
Beth Adams is amazing in her management position, which includes customer service. She came to the rescue on our order on two desperate occasions. She has a wonderful demeanor and is skilled at working with the customer. Beth went above and beyond and made it seem effortless/ like it was no big deal. Well, it was and we are so grateful. Thank you, Beth!
Walked in, was greeted by several associates which has not been the case in other home furnishing stores. Chad was not the one who helped us previously but we could not remember his name. Chad didn't talk much but answered questions we had. The other guy was much more engaged but we knew what we were there for and he was able to get us taken care of pretty quickly.
Found a table I loved for the most part. Waiting 6-7 weeks for delivery is disappointing but understandable.
I have been attempting to reach the Avon store via telephone for a week now. Each time I call, I choose every option available in hopes to just reach someone. I sit on hold for 5 plus minutes on each option before giving up (except the sales option - which ends up ending because no one picks up). All I need to do is ask a question. It is extremely frustrating.
Purchased $10000+ furniture at Avon, Indiana store September. Promotion running was 10% back on MasterCard. I was told voucher for card would come within 2 weeks of delivery. When that did not happen, I emailed the number on the form. Waited a week with no response, then called number on biz rewards form. No one answered multiple times. Finally left a message. Weeks later finally talked to a person who said her department had no record of the sale and would contact the store and get back to me. Weeks passed with no response. 2 days ago called store. Was in hold for 15 minutes and then rerouted to another location. That person explained she could not help me and I would have to call the store. I then called my original salesperson Jimmy German who failed to return my phone call. Two days passed, I tried to call store again. Again on hold for 17 minutes this time before phone call was rerouted and again the person at that location told me she could not help me. At that point, I drove to the store multiple staff in store with two customers. Not sure why no one could answer the phone. Been here now 35 minutes and still waiting for a response. I’m leaving with no answer as information evidentially has to be resent again to the rewards program. I have been a frequent customer of Ashley, but will not be returning. The store manager did not even take time to talk with me.
Sales rep Chad and financial specialist Shyan were very helpful, I was concerned about the wait on delivery and ended up confirming delivery date sometime next week. Thank you for your time and business!
Ordered a chair and poof in August and was told that delivery would take 90 days due to COVID. I thought that was a long time but considering the closures and interruptions in manufacturing, maybe it was reasonable. Today I called to check on status of our order and was told that delivery would not be this month and they can't give me a timeframe either because they don't want to make a promise they can't keep? They already broke their ETA promise and now to tell me that they can't give me a better idea of when I will get my furniture? Seriously? This is the poorest customer service I could ever imagine. Anyone in manufacturing and business knows basics of order fulfillment, a estimate for delivery of goods should not be a mystery. I have already waited 3 months and no one can tell me if I will be waiting another 2 weeks, 2 months, or longer. At this point, Ashley Homestore are cons and thieves. Seriously.
Aside from having to wait until February for my sectional it wasn’t a bad experience. The sales representative I had was new and it was her first sale. I got home and checked my paper work and it wasn’t my paperwork, but that’s my fault for leaving and not checking that. Called this store for 3 days and never got anyone. Had to drive way back to the store to edit my order and get a copy of my receipt. Selections not bad and prices reasonable.
It was great! I got everything I needed and half my order had no lead time. Sophia was so nice and personable! I'm glad I chose Ashley's Furniture
I bought a king bed in the year 2017 and I loved the service in the Avon, IN store, also the bed is of very good quality and the best service.
I would stay away from ordering from Ashley at this time. We ordered a sectional couch in the middle of August and we have still not received any parts of the order. The last update I've received is that the final part will not be delivered until the end of February - over 6 months after we placed our order and 4 months past their original delivery date. However, the worst part of our experience by far has been their communication on order status and delivery dates. I have talked to probably over 5 different customer services reps or delivery reps and every time I am told something different. This week was the worst yet: I received two different forms of communication that part/all of our order (they can't even tell me that much) was supposed to be delivered yesterday. Lo and behold, nothing was delivered. When I call today, I am given yet another different status with the date on each piece of the couch pushed back even farther. Needless to say, the entire process has been a utter disaster.
My original post was reviewed within one day and they sent an email apologizing for the trouble. Claim to be concerned with customer satisfaction. Once again your service is lacking. I received a call three days ago to confirm delivery of the sofa on 11/11. I confirmed it for delivery. Today I received a call stating that the sofa is not in, and it will not be available for another 10 days. What is going on? Why do you confirm a delivery for a piece that isn&'t in the warehouse?
This is in regards to the delivery process and the delivery teams, not so much the retail store and their staff. I had a dining table and a bed set delivered a week ago. The original delivery date was set for October 24 between 7:30 and 10:30 AM. I arrived at my place 7:30 sharp and waited for the delivery. I got an automated text at 8:00 saying they would be arriving in 10 minutes. They never did, or never called. by 10:30, i had to make various phone calls to figure out if it was even being delivered and what is happening with the furniture. I called the tracking company first, and the representative said they arrived at 7:04, the driver even took a picture of him being at the place. I then spoke with a rep from the distribution center saying they had arrived at 7:20, and then waited for 15 minutes, which I can refute because my block only has one road, and I would have seen the truck when I drove up to my place. This whole ordeal took me most of the morning and afternoon to finally figure out what happened (still unsure). That was poor consideration and respect for my time. I wouldn't have minded if I had gotten a heads up call if they were coming early, or even a call to re-schedule. I didn't even know they had re-scheduled until I physically went to the Ashley store and customer service told me it was re-scheduled for next October 31. Fast forward to October 30, I get a call saying that the team is ahead of schedule and can deliver that evening at 6:45 (again, outside of the scheduled delivery date and time, but whatever I made it work). They arrived at 7:15-7:20 which is fine because they gave me a heads up that they were late. However, when they arrived (initially to the wrong unit after giving them specific details of the right one), none of them were wearing a mask. I had to asked them and offered some masks for them to wear, in which they already had masks on them but didn't think to put it on before entering the house. They also tracked some mud on the carpet that I cleaned after they left. They hastily moved the furniture, damaging some of the wooden railing. It's small, but avoidable. They had set up the bed and dresser noticeably crooked, and had left nails on the carpet which I almost stepped on. The whole process was a huge pain and a headache. A lot of this could have been avoided if there was better communication and considered notifying me. I did not receive a single email, call, or text about what had happened. I'm almost confident that if I wasn't proactive, I would still be waiting for my furniture. And the fact that they said they waited for me for a full 15 minutes is untrue, as I would have seen the truck in the small road. Me and my family won't be buying from Ashley unless the quality of the delivery process has been reported to be better or improved upon.
I attest to all the negative reviews posted here in this particular Ashley-avon branch. I had experienced the worst customer service that no paying customer should ever have to go through from missing items upon delayed delivery to resolving any issue will take away so much of your time+ stress. Customer service at the store will not answer nor return your phone call. After calling 3x+ 1 voicemail, I finally went to the store & spoke to Beth(cust. service lady), instead of being Receptive showed me an annoyed face as if I’m the One taking up her time. Her excuse for not answering was that she was helping customers all day long and of course she never got to the voicemail and no return call. She promised to call me in two days to retrieve my missing items and guess what, Never called me. By this time I should have learned my lesson I called again and left a voicemail & still the same results. I Went back to the store and to my surprise Beth went for a vacation without endorsing any important customer follow up, Even more surprising I spoke to Nate who was the manager that day, I patiently waited about 40 mins to talk to him as he was also dealing with another complaining customer. He was very helpful and he was able to trace my items & I could pick them up at plainfield in 2 days but instead of offering an expedited shipping to my adress(mind you I payed for the full set-up & delivery) I had to pick up the part & I had to assemble the bed myself which took 2 hrs otherwise I would have to call , wait & schedule days to if I chose to have them do it. To Ashley management: Please be Proactive, offer support to your customers, convenience & build good relationship. I hate for your business to lose repeat customers Because of under performing employees.
Ordered a couch in July was told 2 months. At out 2 months we called they said December. We were not happy next thing you know it&'s coming Oct 31. We guess what didn&'t come. Now we are being told Dec 31. Paid in cash so mad they don&'t even pick up the phone anymore when you call the reviews are so bad. Do not get anything from them and don&'t listen to a manager they lie!!!
Update: stay away! They constantly lie about delivery dates. I was emailed after this review saying they would get me my product on Halloween. So I gave my old couch to my son. Now today I receive another call saying it’s not being delivered until December 30th. at this point we have no couch in our house. This will be 4 1/2 months I’ve will have to wait to hopefully get it if they don’t change the date again. I will be getting a refund this week! Poor customer service!! I ordered a couch for $2300 from this store. Was told six weeks for delivery. 5 weeks passed and I called for three weeks to finally get someone to answer the phone after sitting on hold for 45 minutes each time.(called 5 different times) to see when I could expect delivery. Was told it would be another 3 months. I was also told by customer service that sales are aware they are backed up so far out and shouldn’t have told me 6 weeks.
Purchased living room furniture mid-July prior to moving into our new home at the end of the month. We were told delivery would be 6-8 weeks...FALSE. We figured we could go a couple weeks without living room furniture but now it's late October and still nothing...and Ashley has not communicated with us even once. Instead we're instructed to call every 2-4 weeks to learn we must wait longer. I understand things are delayed due to COVID but the total lack of communication and information is the reason for this rating.
Wow. Like others have said, where&'s the zero star option?? I get it, everything is behind right now. How about just a smidgen of communication?? Also as others have said, virtually impossible to get anyone at the Avon store to answer the phone. It&'s been almost 3 months now. It&'s been &"scheduled&" multiples times only to be changed last minute. Then it wasn&'t changed and confirmed day prior so I sat at home and waited. No show. No one can explain why. No one knows what I am supposed to be delivered. No one knows ANYTHING. Once again scheduled for this Friday only to be called yesterday to schedule for the following week and knew nothing about it already being scheduled. Yet, nothing is in yet? I&'m sooooo tired of the constant run around and lack of information. Never again Ashley, never again.
We found the living room set that we wanted. Sales staff was less helpful than we would have hoped. We told them what we wanted , but ended up finding it on our own on their website.
Great service and prices were very good
I purchased a king bed earlier this month and paid in full at the time of purchase. Was extremely excited for our new bed. After taking delivery and placing our mattress on the bed frame, the side railing snapped and broke off immediately. As if the bed frame was not strong enough to withstand the weight. I called multiple times at the store and was always on hold for 20-30 mins at a time. The phone was disconnected many times throughout the day. Once being able to talk to someone, they asked me to email pictures so they can set up a repair within 24-48 hours. It has now been more than two weeks that I have been waiting for a response after sending pictures of the broken bed. When I stopped by in person, I was told by the customer service rep at the store that the most she can do is call on our behalf and see what the updates are. Still no updates. It’s frustrating at this point that we can’t even get an update on this situation and not be able to sleep on our new bed/mattress!
I would not even give this a one star rating. Worst customer service ever. They are all about you when you go there to buy something. Then forgotten about once the purchase is made. I purchased three items from them, and every time I call to check on the status I can not get through to anyone. When I finally did I was told it was in stock but not able to ship for two months. They could not tell me why. Then they call and say it is being delivered next week. Which didn't happen. Several calls later I finally get someone on the phone and all I get is the same "I don't know" answer. I got a call last week that said two items were being delivered. When the delivery came only one item was delivered, and it was damaged. I have tried to call several times to find out where our other items are and how to get this damaged item replaced. No answers. Worst customer service ever!!
We just got great new furniture for other other living room at a great price. Can’t wait until it comes!
We spent hours in this store without even realizing it! There was so much to choose from! Reggie was an amazing sales man! Highly recommend him!
Our sales man Jonathan was great, clearly explained everything and told us the best way to get the larges discount . I have been shopping at this store since it opened and never had a bad experience.
DON'T SPEND YOUR MONEY HERE! Incorrect order. Items missing from order. I cancelled order before the next business day. Charged a 10% cancellation fee but wasn't charged the day prior to change sectionals. Poor customer service. Poor problem solving skills. Better options are available.
EDIT. It's been two and a half months and my bed still hasn't been delivered. I've had multiple delivery dates scheduled and they keep getting changed. I understand COVID has changed some things but when I call to ask why my delivery date has changed, a piece isn't in stock. Where did the piece go? And I've been told many contradicting stories as to why the delivery dates have changed. (Those stories are only after I spend 30+ on hold EACH PHONE CALL. I spent a total of 4 hours on hold in one day.) Most recently I was told I can drive 3+ hours to pick up my furniture. My mattress is literally on the floor and I spent a good chunk of change on a bed. At this point I don't want it or the chest of drawers. Ashley Furniture has one of the worst customer service experiences. I'm going to contact the BBB and maybe they can help me fix the problem as Ashley doesn't seem to care. I should also note. In-store, I was told two end tables would take 10-12 weeks to be delivered. I bought the exact same ones on their website and it was delivered ONE WEEK later. Something doesn't quite add up. <---‐-------------‐-------------------------------------------> July 26, 2020 I went in looking to upgrade my bedroom. Ashley Johnson did an amazing job helping me through the entire process! She helped me understand the different quality of the products (e.g., drawers that had a soft close vs ones that didn't). She even broke out the tape measure to help me visualize better as to how a full and a queen would fit in my space. She even took the time to price every single option I was considering and had three payment options for each of those options. She was very friendly and gave me all the time I needed to think through my options. She never crowded me and I never felt like I was pressured into one option over another even though I was super indecisive! Once I decided on a bed, chest of drawers, and a mattress, she had me set up for delivery and ready to go in no time! Ashley provided outstanding customer service and I super appreciate that she worked to find what best suited my needs.
It's been two and a half months and my bed still hasn't been delivered. I've had multiple delivery dates scheduled and they keep getting changed. I understand COVID has changed some things but when I call to ask why my delivery date has changed, a piece isn't in stock. Where did the piece go? And I've been told many contradicting stories as to why the delivery dates have changed. (Those stories are only after I spend 30+ on hold EACH PHONE CALL. I spent a total of 4 hours on hold in one day.) Most recently I was told I can drive 3+ hours to pick up my furniture. My mattress is literally on the floor and I spent a good chunk of change on a bed. At this point I don't want it or the chest of drawers. Ashley Furniture has one of the worst customer service experiences. I'm going to contact the BBB and maybe they can help me fix the problem as Ashley doesn't seem to care. I should also note. In-store, I was told two end tables would take 10-12 weeks to be delivered. I bought the exact same ones on their website and it was delivered ONE WEEK later. Something doesn't quite add up.
We purchased Two leather couches plus a Platinum Ultra 5 year plan to give us "peace of mind" on high quality high priced furniture. Well 3 1/2 years later the seams are falling apart and we have huge gaps with stuffing falling out of both couches. It took four months of sending pictures to GBS Enterprises that we paid an extra $500 for the "peace of mind." Now we are told punctures are covers but seams are not. Claim DENIED!! What? Called Ashley customer service. Furniture covered for 1 year limited warranty. You can order a part but no one to install it. I don't need a part I need two couches that cost $1800 EACH fixed. Time to get our attorney involved. Ashley will never get our business again and I will never recommend them to anyone.
The Salesmen give excellent Service. Knowledgable, courteous, prompt, caring, etc
I would really like to give zero stars or negative stars but alas it isn’t possible. I purchased a sectional in Feb 2020, it is now Oct 2020 and I still don’t have a damage free sofa to my sectional. I have lost count of how many damaged ones they have brought out to me but it’s on the plus side of 5. I have a string of texts from them of 15 appointment dates they have made with me to deliver an undamaged sofa. Today being the latest appt date, which they did NOT show up for after calling me last night and trying to change my appt yet again at the very last minute. He said he wld honor my appt time for today it should have been here an hour ago. I called Ashley’s 866# and after a 35 min wait was advised that the sofa part of the sectional is damaged yet again and that they were not bringing it, they were taking it back to the warehouse and there was nothing she could do for me at this time. The item has to be received back into the warehouse and checked in before any new arrangements or conversations about it can happen. This is only what happened today! Keep in mind they have been here at least 7 or 8 times and I have had 14 or 15 appts scheduled. I have spoken to Customer Service about it more times than I can count. I don’t understand how they can damage every single sofa they are trying to deliver me? I’ve seen them, rips or tears in the fabric every single time. Today is the first time I didn’t actually see the damage for myself. Also, keep in mind every time they schedule the delivery I have to move everything out of the way. I have to take everything off of my front porch, move my end table and lamps, sweep the inside of the sofa out, clear the driveway. It is a lot of work to do over and over again and yet NEVER actually receive the sofa. I could go on and on as you can probably well guess but what is the point really? It isn’t going to change the fact that this has been the absolutely most horrid purchase experience and worst customer service of a lifetime!!! #disappointedashlyfuniturecustomer #doesitreallyhavetobethishard #ashleyfurnituresucks
Great selection and knowledgeable staff, made our shopping experience very pleasant. We love the protection plan as well.
Same thing as everyone else. Getting told delivery would be a certain date several times and keeps getting pushed back over and over. I can understand a long wait, but just tell people something accurate or communicate before the day arrives
My Wife and I are new to the Indianapolis area and had little to know furniture. Most of our furniture is actually either foldable or built with 2x6’s. We ordered furniture the day after we moved in to our apartment on July 18th. We were told it would take 6-8 weeks and took a visit close to 6 weeks we went back to the store reporting we hadn’t heard anything about our order yet and wanted to check the timeliness of the order. They told us because COVId it was going to be closer to 9-10 weeks before we could get a partial delivery. We said okay. That’s fine. However, after 10 weeks from our purchase, we still have not received a call or anything from this company. We take another visit to Ashley Furniture store and find that it could be November before we get anything. The person at the customer service desk, Beth, told me she was going to call some other part of their company to get better details and told me she would call me or my wife the next day. She has not called yesterday and she has not called today. I have spent hours on the phone trying to reach somebody at the Avon, IN location but nobody answers the phone. I’ve even tried different options on the menu. Nothing. This company is terrible with communication and terrible about estimating when furniture will come in. At this point I just want my money back so I can take it somewhere else more dependable and customer oriented. Because clearly Ashley has not cared about me or my wife.
We ordered a dinning room set. On 9/6 they told us it would be delivered on 9/27 and that we would receive a call for the estimate time the day of delivery. Day of delivery comes and no call. So I call them and they tell me they don't even have my table and its going to be another wee or so before they receive it! I got rid of our table the night before just to not get my new one so now we have no table for the kids to eat one and we are still waiting for our table. I will give them 1 more week and if we still do not receive it I will be buying one from somewhere else and getting a refund.
Ordered outdoor furniture was told it would be delivered on a date and I that day has come and gone with no communication at all. Tried calling the store no one answers stay on hold each time I called from 30 to 50 minutes before hanging up, called customer service after waiting on hold for 40 minutes for her to tell me she cannot see any of Indiana 's orders, also tried on line customer service chat and was told cannot access your order because you bought it in the store. I do not know what game they are playing at Ashley but I am sure the Better Business and Attorney General will help me find out.
I really would not even give them a 1 star. Bought furniture and it wasn&'t delivered and no communication from Ashley. We have called the store for several days and nobody answers, even all the different options. Did online chat and they said they couldn&'t help cause it was bought from store (saved all messages) but still no help. Filed a compliant with BBB and calling Indiana attorney generals office to file complaint tomorrow. Probably the worst customer service ever and I cannot believe stores not answering phone, we tried calling Whitestown store also and same thing, nobody answers but they like taking your check in store.
I've tried calling several times with questions. No one EVER answers. The longest I was on hold was a half hour. I did that just to see how long I'd actually wait. I would've still been on hold had I not hung up. Why have an option to speak to someone when no one answers?!
I have purchased most of my furniture at ashleys, Nate is a great salesman.He is very patient and knowledgeable.
We have been given countless “days of delivery” only to find out a couple of days before or day of that our funiture that we ordered back in July will not be available for delivery. The check has been cashed a long time ago and I’d really appreciate getting our furniture as we spent quite a lot. We expected delays but did not expect the “stringing us along” and “arbitrary” dates of delivery for 3 months now. It has been over 12 weeks with no end in site as to when we will ACTUALLY receive our furniture. The latest date give is now Sept 30 but I’m not holding my breath. Please do NOT order any furniture from here as they can’t even handle the orders they have that are outstanding.
Save your sanity, and money, and AVOID THIS PLACE AT ALL COSTS!
When I made my purchase I was told my furniture would be delivered last Saturday. When they did not arrive, I FINALLY got through on the phone (after 4 tries with wait holds of over 15 minutes each time) and was told it would not be deliivered until Sept. 19th which is TODAY. Once again I have heard NOTHING from the store about my delivery. As I write this I have now been on hold 28 minutes trying to find out if I am even getting my delvery today. Their customer service and reliability is the worst I have ever dealt with in regards to a furniture purchase. Never again!
Kyle went above and beyond to order a potentially discontinued piece. I had my heart set on it and he ensured that my wishes were met! Great shopping experience today!!!!
Imagine this, you finance a couch in early July (no issues setting up the financing) and you’re feeling good. You’re Warned it could take up till around August 11th to receive your item. August 11th comes no item or update. August ends. You finally receive an update saying the delivery will now be on 9/12. Okay. 9/12 comes, no email update, phone call, or delivery. Sit on hold for over 6 hour accumulated to never speak to anyone. Call the store 40 times just to hear it ring. Email twice to no help. Now the delivery was set to 9/19 also cancelled and rescheduled. I can’t even call them to tell them I AM DONE WITH THIS RIDICULOUS GAME AND DONT EVEN WANT THEIR PRODUCT ANYMORE. Never order from Ashley, their customer service is literally non existent. Wish me luck in trying to figure out how to get out of this ridiculous mess. Beyond furious. Oh on top of that, they were running a cool promotion where they send a preloaded Visa card with two months of payments loaded onto it. SWEET, IT NEVER CAME EITHER.
For my daughter&'s birthday I ordered a Mattress and Kids bed in the month of Jul with the hope it will be delivered near her birthday on Aug end , But they couldn&'t deliver it as promised as the schedule for delivery keep on pushing by a week and so on and was getting updates till 2 weeks before thru text messages.Now they stopped sending updates neither they have a customer care representative who can pick phone and answer any questions we have . So I was forced to step into the store to enquire about my order status and I was told except dresser rest all will be delivered by today (18 Sep) and they told will check and confirm by giving back a call to me and till this point I haven&'t got any call back or message update on when it&'s being scheduled for delivery! I understand COVID has changed lot of circumstances, but this is worst customer service and even worst is they call themselves 1 furniture store in the world !(how I know , by calling there customer service no, it&'s the only thing it keeps saying). I wouldn&'t definitely recommend this store for anyone near in this community as there are lot of other options who are really good in communicating as well with customer service .Anyways it killed the excitement that my daughter had for this new add on with it being more than 2 months since we ordered . I was hoping at least a screw or bolt will be delivered but nothing !
10-12 weeks delivery time = 4 stars. Otherwise, pretty great service.
Great instore customer service. Was promptly helped and made a purchase.
Unfortunately, my family's experience with Ashley HomeStore was less than ideal. We ordered a couch, chair, ottoman, and end tablets over two months ago. We were told there were delays due to the pandemic, which we understood, but we would be receiving regular updates. We received one text message stating that our delivery would be nearly four weeks after what we were told to expect at the store. After over 30 days of no communication from Ashley HomeStore, I called the customer service line and was told I needed to contact the store directly. The customer service representative told me part of my order would be delivered in three days (this was news to me), another part would be delivered in another month, and the final part was "not available". I was then told that we may not even receive the pieces on these dates. I attempted to reach the store, and I was never able to get through (despite multiple attempts at various times). I would highly recommend going to another furniture store; I regret visiting this store now. I can be understanding of the delivery delays from the pandemic, but the blatant lack of customer service and extremely poor is unacceptable. We paid for our entire order in full at the time of purchase, and we do not have any furniture or even a real delivery date and time. We also have been unsuccessful in reaching anyone at the store via phone. As the store is quite a distance from my home, stopping in to speak to a staff member is not an option.
Great selection & prices! Matt was very informative and helpful! We will be returning to this store in the future as we need more items for our new home.
Great service and furniture!
Matt helped us out picking a bedroom set. He was patient with us and let us browse without being overbearing. He set us up with appropriate financing and got us what we needed as monthly payments. Shipping is taking a long time due to covid and he did his best to make it work for us. No review on the furniture itself yet as it's not delivered but it's a beautiful set and I have high hopes for it.
Very friendly staff and attentive. We have shopped here for years. Will not go anywhere else!
Terrible!!! Absolutely terrible!! My furniture didn't come when scheduled . I have called this store several times leaving voicemails to no avail. Spoke to Abby very briefly tried to explained my concern just for her to transfer me to an full voicemail box. I went into the the store to see if they were busy and maybe that is the reason no one has gotten back to me or answered the phones they WEREN'T!! So I decided to call the store phone number WHILE INSIDE just to hear the phone ring and see several staff member literally ignoring the call!! Are you people serious!?!? I will be filing an official complaint with their corporate and regional office as well as the better business bureau and any other channels I can think of because this is simply unacceptable and they will be held accountable!
Had a great experience! Fast, friendly service and they were even good with our little kids!
Will lie about delivery date and run your credit multiple time. Was great until I signed the paper then was put on a 2 month hold and still waiting. Would rather sit on the floor
Was very pleased with the help from Jonathon. Walked out very happy!! Highly recommended!!
Jonathon helped us out and we could not have been happier when we left!!! Thank you Jonathon
We just recently moved to the Plainfield Indiana area and was in need of getting two night stands to match the bed 🛌 I had recently purchased in Oklahoma City. I was fortunate enough to purchase the bed in OKC and not have to wait to get it, the NIGHTSTANDS on the other hand not so lucky. After getting settled into the new house 🏠 I found this Ashley Store in Avon and was shocked when they had the same bed and nightstands. The staff was very friendly and courteous and helpful I was able to order the nightstands from this store and was told I should have them in a couple of weeks. Looking forward to completing the bedroom set.
Went in only knowing the color of living room set we wanted, and left with probably one of the most comfortable loveseat and couch in the store. Chad was very patient with us and made sure we understood the differences of textiles and cushioning.
Awesome place to go. Ask for Kyle
Great service, great price. But most importantly: helpful, knowledgeable salespeople who are not pushy. They allow you to browse and shop and are there to help but are not in your face while you try to find what you like.
Good customer service. Everyone was helpful & gave me all the details I needed!
I went in the Ashley Home Store in Avon with the intention of purchasing a dining room table set. I was able to purchase the set but the customer service that Doug and Sophia displayed was above expectations. The transaction was smooth, easy and quick. I will definitely return for my next home buying.
The customer service was great. I mixed and matched several sets and the employees were more than willing to move some pieces to make sure they went well together. Definitely recommend.
I had a amazing experience at Ashley’s the guy who helped me was Mathew Mcray in Avon In. He was so nice not pushy at all and answered all my questions. I recommend them highly and Mathew as well !
Ashley Homestore is a place to be! Visiting there, you are inn for quality and state of the heart furnitute/equipment at avoidable prices. They can even finance your purchase and you will be paying in an out of the pocket monthly payment whixh will result into no stress at all in a mouth opening 36montgs duration. No type of furniture/equipmeny you want that you will not find. Give it a trial today and you will never regret doing so. -
I am highly upset with the service we have received. We ordered about 4,000 worth of furniture for our new place and it has been around 2 pushing 3 months since we payed in FULL for everything . We are STILL waiting for our stuff. I have received texts stating that our order has been pushed back 3-4 weeks, or that our furniture is in and that someone will reach out and then another one stating it has been pushed back another 3 weeks. It makes absolutely no sense. We have been patience with the whole COVID situation, but almost 3 months??? That is a bit much, don’t you think? Every time I call the customer service number someone tells me something different. I have been told that I would get a call back to schedule a time from latisha? But never received a call, I had talked to another lady who said she couldn’t put my order in for delivery because the system won’t let her and to call back in a few days but all my furniture was in. I literally just called five minutes ago and apparently only HALF of my furniture is in and I should receive a text 48 hours prior to deliver to confirm a time. I am so sick and tired of being on hold for 30mins to an hour just to hear different stories. No one is consistent when it comes to asking about my furniture. All I want is MY STUFF.
Sophia was incredibly helpful, explained everything in detail and truly was a pleasure to work with.
I ordered a few items from Ashley Furniture and was told delivery would be approx 6-8 weeks. They contacted my husband to say the items won’t be delivered until approximately 4-5 months later (depending on the items). I called and requested I speak to a manager. I was told the manager would contact me in 24-48 hours anddddd here I am calling them again a week and a half after my initial call and “the manager will call in 24-48 hours.” So I just spoke with a manager and if I wanted to cancel my purchase I would have to pay a 10% fee. I am beyond dissatisfied and now I’m stuck waiting months for furniture that is not worth waiting 5 months for. If I was okay with waiting 5 months I would have ordered something from another country. End rant. All in all I’m annoyed and frustrated at furniture due to exceedingly poor customer service.
Love Reggie, his since of style and professionalism, he help me choose each piece of furniture like it was his own house he was putting together. Thank you so much can’t wait to share pictures with you
We had a great experience at Ashley! Great array of furniture at a great price! Huge shout out to Matt for making our experience fun and easy! We will definitely be coming back to this location in the future
I love coming to the Ashley's in avon !
Where to begin... We ordered a large section in early May and were told upon sale (payment made in full up front) that our sectional would take about six weeks. We received a text in mid July that our sectional was ready for pickup. We called the store and learned quickly that it doesn't matter what time you call or how long you sit on hold, you won't talk to anyone. So we went in person to the store to see if we could switch to delivery. We were then informed our items were not available and would not be ready for three more weeks. When we asked why we had received a text stating our items were ready when they weren't, we were simply told "we don't know". Several weeks go by and we receive our second text message stating our items are ready and to click a link to schedule delivery. We did so. We moved our old furniture out and took off work in order to be there for delivery. No one showed. We attempted, in vain, to contact the store by phone. When we couldn't get through, as usual, we drove to the store where we were told that our items would not be available until mid September. At this point we were told by the STORE MANAGER that we were being upgraded to the "war room" and would receive a response from them in 48 hrs. This was on a Friday. By Tuesday of the following week, when we had unsurprisingly heard nothing, we returned to the store yet again. At this point we were told that some of our items were in a warehouse in Chicago and that the store was working with other warehouses to find the pieces we needed to get us the sectional as quickly as possible. We were also told that the "war room" was the incorrect protocol. We attempted to contact corporate but after sitting on hold for 40+ minutes and being sent to voicemail, we left a message, which was never returned. On Thursday we returned to the store after receiving no update on our order. This time we were essentially told that there was no one in the store who could help us and that our items were showing they would be delayed until mid October. After an hour of trying to get through to Corporate we were finally able to speak to a representative who was able to tell us exactly this: there are delays on the items, they don't know where they are or when they will be ready, they have no idea what the "war room" is or why we were told that, there is a 10% fee if we decide to cancel our order. In addition, some pieces are now showing they may not be available until November...SIX MONTHS after we ordered this sectional. Every single person we talk to acts like they have no idea what we are talking about, they can't answer our questions and they promise updates, which never come, they refuse to sell us the floor model although it doesn't seem that it would be doing them any good in their showroom since evidently they can't produce it. We understand that the pandemic has created significant delays for some industries, but this is absolutely ridiculous.
Where to begin... We ordered a large section in early May and were told upon sale (payment made in full up front) that our sectional would take about six weeks. We received a text in mid July that our sectional was ready for pickup. We called the store and learned quickly that it doesn't matter what time you call or how long you sit on hold, you won't talk to anyone. So we went in person to the store to see if we could switch to delivery. We were then informed our items were not available and would not be ready for three more weeks. When we asked why we had received a text stating our items were ready when they weren't, we were simply told "we don't know". Several weeks go by and we receive our second text message stating our items are ready and to click a link to schedule delivery. We did so. We moved our old furniture out and took off work in order to be there for delivery. No one showed. We attempted, in vain, to contact the store by phone. When we couldn't get through, as usual, we drove to the store where we were told that our items would not be available until mid September. At this point we were told by the STORE MANAGER that we were being upgraded to the "war room" and would receive a response from them in 48 hrs. This was on a Friday. By Tuesday of the following week, when we had unsurprisingly heard nothing, we returned to the store yet again. At this point we were told that some of our items were in a warehouse in Chicago and that the store was working with other warehouses to find the pieces we needed to get us the sectional as quickly as possible. We were also told that the "war room" was the incorrect protocol. We attempted to contact corporate but after sitting on hold for 40+ minutes and being sent to voicemail, we left a message, which was never returned. On Thursday we returned to the store after receiving no update on our order. This time we were essentially told that there was no one in the store who could help us and that our items were showing they would be delayed until mid October. After an hour of trying to get through to Corporate we were finally able to speak to a representative who was able to tell us exactly this: there are delays on the items, they don't know where they are or when they will be ready, they have no idea what the "war room" is or why we were told that, there is a 10% fee if we decide to cancel our order. In addition, some pieces are now showing they may not be available until November...SIX MONTHS after we ordered this sectional. Every single person we talk to acts like they have no idea what we are talking about, they can't answer our questions and they promise updates, which never come, they refuse to sell us the floor model although it doesn't seem that it would be doing them any good in their showroom since evidently they can't produce it. We understand that the pandemic has created significant delays for some industries, but this is absolutely ridiculous.
I purchased a new mattress from Ashley Home Store online on July 27, 20 and it was supposed to ship in one to two weeks, after two weeks I called and was told that it would be delivered on September 6, 20. Not happy about an additional 4 week wait but it happens. Another week and I notice that my bank account is being hit with a hold every day since I placed the order so I called and was told that they will keep doing this every day until the product is in my possession. I asked about my delivery date again and was told that it was now at September 20, 20. I was never even notified and the customer service rep didn't offer any apologies or concern. I cancelled my order and will shop at a reputable competitor from here forward, that appreciates my business and that will actually deliver the products that I purchase. #ashleyhomestoreinadequacies
It was quick fast and efficient I got the furniture that I wanted and they were very professional. Not only that very helpful as well you just can't find good help these days and the people that I dealt with at this store is what you call Good help.
We went to other stores before this and didn’t find anything within our price range and what we were looking for. We got help immediately and it was super easy to find what we wanted and getting checked out!
I was extremely happy with the customer service of Ashley Furniture, I worked with Sophia. She gave me space to shop and answered all my questions quickly and honestly. She did not force me to make a purchase today, but gave me the facts about if I were to wait closer to Labor Day. I did end up making a purchase today, and it was also a smooth and quick process. She yet again let me see all my financing options, and I choose which would work best for my family. Thank you for a great experience at the store!
We came in on August 12 and we were looking for a sofa and love seat for our family room. We met Jimmy, who was engaging and very helpful and patient. We are comparison shoppers, so we're going to try almost everything and discuss each one, ask questions and make a decision from there. He was extremely helpful, answered all our questions honestly and up front. We had a great experience and would definitely recommend Jimmy to assist you with your furniture shopping!
Ashley HomeStore let’s talk. Preferably not after the inevitable 45-minute hold I’m put on when I call the “local” store number only to be put in contact with an unaffiliated CSR who doesn’t answer my questions and claims they don’t have a phone capable of transferring me to – you know -- the actual local store. No seriously, pretend you care about your paying customers for a second. I mean, your customer service email is literally wecare@ashleyhc.com. Three days ago, your company emailed and texted me with confirmation that our entire order was scheduled for delivery within a specific three-hour window today, August 12th. Not only was the furniture not delivered, but no one from your company bothered to contact me to provide us with any information whatsoever regarding what happened. The ensuing hours spent seeking resolution to this gaffe have been salt on the wounds. I spent hours on the phone with your CSRs only to be told (1) our order was not going to be delivered, (2) it was “estimated” to be delivered in several shipments over the next four to five months (no guarantees), and (3) they were not able to transfer me to anyone who would be willing to discuss a refund, compensation, or your company's immense failure to provide its products to paying customers. Fed up with the run-around on the phone, I drove to the local store only to be told that a manager would not be present for the next two days, and that customer service would not be in until Saturday. When asked if anyone at the store could help me immediately, I received a shoulder shrug. I attempted to find a corporate contact number to bypass your red tape and found a promising lead that was prominently displayed near the top of my Google search results. I was heartened when I was greeted with “Ashley Furniture Corporate, how can I help you?” The woman on the other end of the line verified our order number and even knew that the phone number I was calling from was not the phone number associated with our purchase. She promised the situation would be resolved within 24-48 hours, and provided me with her Department Manager’s name, number, and extension. When I reached the manager, he promised to have the furniture delivered and touted a large refund – so long as I purchased $1,700 worth of Lowe’s gift cards. Ironically, these two criminals were the only ones who apologized to me during the entire day. [Side Note: So glad to know our information has been shared with scammers. You may want to check into the possibility of a data breach. I’ve got their numbers if you’d like to get in touch.] The last CSR I spoke with tonight told me he would recommend selecting a different sectional and ottoman, but on further reflection he admitted he would probably just cancel the order altogether. I was excited to finally hear an honest assessment until he said I’d receive a call from someone in a position of authority tonight to discuss some options. I think we both know that didn’t happen. We decided to give you another chance even after some eerily similar delays with a 2014 purchase. We’ve been disappointed, but patient, as your company failed to make no less than 3 other estimated delivery dates between May and August. COVID can’t be helping, and I’m sure you’re tired of dealing with all the Chads and Karens and their cancel culture tweets. But today was the last straw. We simply can’t accept this degree of abysmal customer service. Please find someone – ANYONE – in your company who takes their vocation seriously and tell them to get in touch with us. Until you find them, I’ll continue posting in hopes that someone will listen.
We met with our sales lady and she was very knowledgeable and helpful. She explained features about our furniture and mattress. Had a very pleasant experience and recommend the Avon store to anyone.
I bought furniture worth $5000 as soon as I got done signing the paper work nobody was ever willing to help my sales rep was not even picking up my calls and when I got home realized my furniture was damaged and calling the store was a nightmare just impossible and now I am stuck with an over $5000 broke furniture which is sad customer service sucks
Delivery will keep being pushed back while other stores can deliver on time. If you try to call it'll say to press 4 for customer service but if you push the number 4 it'll say that is an invalid number. Requested a refund since its been pushed back for the 3rd time and they cancelled it and they said someone will contact me about the refund but no one has after 48 hours and I cant reach anyone on the phone.
Ask questions about furniture because it take a month to get your stuff fast talkers too
I received good customer service and was able to her couch ordered at a fair price.
We ordered, and paid for, a recliner on May 18th and STILL have not received the item. It is now August 7th and we were told AGAIN that the delivery was being moved AGAIN to late August. Forget about trying to reach customer service on the phone. Sadly, our experience has been terrible and we just wanted the chair. Now going to have to seek out a refund and go elsewhere. Very disappointing!
Ally’s a wonderful Representative. I enjoy my shopping experiences, she’s makes it easy! It’s been 2 years and we went back to purchase some more items. Again our service was on point. Jimmy was kind, helpful, and knowledgeable. We were lucky to be working with Doug also. Thank you both for making our shopping experience a great one.
Ashley Home Store was very nice. Reggie, our salesperson, was great! He set us up with what we needed quickly. We highly recommend this store in Avon, Indiana and Reggie, also!
Amazing customer service. We went in and was greeted by employee Chad. We explained what we wanted and he showed us exactly what we were looking for. We purchased our Tempur mattress along with our Tempur cooling pillows. Pillows feel great and have made a difference sleeping. We cannot wait for our mattress to be delivered. Thank you Ashley for the great service!!
The sales rep (Jimmy) that attended to me was super helpful.
Due to covid, they rescheduled with us multiple times (which was frustrating) but we did our best to be understanding. We were only supposed to get half of our order, but all of it came earlier than anticipated. We enjoyed working with Abby in Avon, she was very kind and professional. We love all of our furniture and it seems to be great quality!
I finally got my bdrm set paid off, & glutton for more, I just bought more furniture. Customer service was excellent, & I am awaiting service for dinette, & new order, so until then, "NO stars yet", will be coming soon.
In addition to waiting more than a month for not having the availability of the furniture, they were not met with the agreed date. The delivery time was arbitrarily set between 7 pm and 10 pm and they never arrived. And in addition to that, there is no company phone number that they answer to change the schedule or the carrier to ratify whether it will come or not. Terrible service and communication to customers
My daughter ordered a sectional couch and a dining room table the 1st of May, had to be ordered finally about the end of June the table and chairs were delivered minus the bench and only psrt of the sectional couch...a few weeks later the rest of the couch arrived still no bench.. delivery people did not even unwrap the couch they are supposed to take all of that trash with them they would not put it where it needed to go...now the 1st of August they pick up the bench and it is broken..the service is terrible, the quality of the dining room table and bench far below satisfactory. Even with COVID going on 12 weeks to finally get all the furniture is ridiculous..I personally would never purchase anything From them and I hope they give my daughter a nice discount for all the headaches and inconvenience. Then trying to get ahold of someone when you call is utterly insane, have to wait forever to talk to someone, think twice before before purchasing anything from them. Update 1. After being told in store they couldn't do anything, my daughter calls the store number on the paperwork gets the manager, they will refund the bench price delivery fee and 5% of the order, should be more after all the headaches and being lied too the first time they went in and told they could do nothing..so now no bench. Ridiculous!!!
In addition to waiting more than a month for not having the availability of the furniture, they were not met with the agreed date. The delivery time was arbitrarily set between 7 pm and 10 pm and they never arrived. And in addition to that, there is no company phone number that they answer to change the schedule or the carrier to ratify whether it will come or not. Terrible service and communication to customers
We had a great experience at AshleyFurniture. Our rep wasn’t pushy but very knowledgeable and helpful. Excellent help buying quality furniture. We will go there again.
The staff was very cooperative and the furniture is lovely we highly recommend.
My experience at this particular location was phenomenal. The environment was safe and social distancing was practiced. The salesman was polite as well as professional . He was patient and understanding. I plan to return and prefer to work with Jimmy. I recommend this store for all of your needs! Regards, Ms. Starks
Terrible customer service!!! I will NEVER step foot in this store again. Ordered a bed on May 31st and was supposed to be delivered on July 10th. The day before we were expecting our bed we got a call telling us it would be delivered the following week and it STILL never got delivered. You guys are trash and had no remorse either. 2 thumbs down.
This is the worst store you can buy don't go here stay away from this store they are disrespectful and lies to you customers service people are very rude don't know how to treat customers that is why they are going out off business bad experience whit this people
If I could give less than 1 star I would. I am highly disappointed in the service that I have received (and I’m still receiving by the way). I recently moved into town and I bought my furniture on June 12th but I was told that I’d receive it within 3-4 weeks (which I understood with COVID and everything else that was going on). I did not get any notification until the 10th of July telling me that ‘oh by the way, we may contact you around August 3rd to set up a date to deliver’ Since then, they have changed the dates twice and now will ‘TENTATIVELY’ contact me on AUGUST 19th to set up a date for delivery, not even for the delivery itself for furniture that I bought in the beginning of JUNE. I went to the store to see what was going on and let me tell you, I was not received with the same enthusiasm as the time I was buying the furniture. If you’re considering buying from them, please weigh and reweigh your options.
All the sales people that assisted us with our purchase were very friendly and informative. Over all it was a great experience!
Bought my couch from here. Service was on par and didn't have a problem. I was in and out.
We had a very good experience with Chad at Ashley’s today. We thought that we knew what we wanted, and changed our minds twice when we got there. Ultimately, he was very accommodating to us with everything. Great experience!
We've been using this Ashley's for years for any furniture needs. It's an easy experience every time. Never had an issue. Friendly staff. They don't push sales on you.
I purchased a couch and paid in full in June. I was told I’d be contacted with an expected delivery day. A few days later I received a text that I didn’t have a delivery date. I waited three weeks for some kind of communication. Nothing. I called and got their call center who said they were still trying to get a delivery date but didn’t know. I wanted to cancel but of course had to call someone else to do that. Many phone calls later, I managed to cancel the order but of course only get back 90% of what I paid because they keep 10% if you cancel your order, even if you’re cancelling because they can’t deliver. They said all furniture stores are having this problem now, but that’s just not true. Shipping is delayed for many businesses, but they still deliver and actually communicate. Ashley just lost a customer. Too bad for them since I need to furnish a whole house!
I purchased a sofa from Ashley in store in June. I paid in full as required and was told by the sales person I'd get a delivery date texted. It's 3 weeks later, and all I've received is a text to say I have no delivery date. I called the company and was routed to a call center who said they still didn't have a delivery date but were trying to get one. While on hold, I was listening to their marketing boast that they design and make their own furniture, have their own distribution centers and handle their own delivery. So the failure to arrange a delivery for a fully purchased product is squarely on the shoulders of Ashley. I was then told I have to go to the store or try to get through to them to cancel the order. After 14 calls to the local store, I was able to cancel the order and pay a 10% penalty! I just paid $100 for this store who can't deliver what I purchased! I'd rather give them that than $1000. I will never shop there again. I was told this is a problem in the furniture industry right now. While I understand there's a pandemic, that doesn't explain why this company who has total control over the sourcing, supply, and distribution of their stock cannot communicate a delivery date. I have purchased furniture from other retailers over the past two months, and while delivery has taken them longer (due to the pandemic), they've been able to deliver! And communicate! Ashley should be ashamed. And they should wave their cancellation fee. If they had done that, I might consider buying from them again. Now? No way.
I purchased a sofa from Ashley in store in June. I paid in full as required and was told by the sales person I'd get a delivery date texted. It's 3 weeks later, and all I've received is a text to say I have no delivery date. I called the company and was routed to a call center who said they still didn't have a delivery date but were trying to get one. While on hold, I was listening to their marketing boast that they design and make their own furniture, have their own distribution centers and handle their own delivery. So the failure to arrange a delivery for a fully purchased product is squarely on the shoulders of Ashley. I was then told I have to go to the store or try to get through to them to cancel the order. After 14 calls to the local store, I was able to cancel the order and pay a 10% penalty! I just paid $100 for this store who can't deliver what I purchased! I'd rather give them that than $1000. I will never shop there again. I was told this is a problem in the furniture industry right now. While I understand there's a pandemic, that doesn't explain why this company who has total control over the sourcing, supply, and distribution of their stock cannot communicate a delivery date. I have purchased furniture from other retailers over the past two months, and while delivery has taken them longer (due to the pandemic), they've been able to deliver! And communicate! Ashley should be ashamed. And they should wave their cancellation fee. If they had done that, I might consider buying from them again. Now? No way.
Thank you Ashley Johnson at the Avon location for helping be get the perfect bed frame and mattress combo even after going back and forth a few times. She was great to work with and helped me pick out the perfect performance sheets for my new performance mattress! Give her all your money!
I ordered a sectional sofa over a month ago that was due for delivery today. Today I got a voicemail saying it was on backorder and my new delivery date is July 15. Currently I have no furniture now because I got rid of the old in anticipation that my new would arrive today as our contract states. I have been trying to call and get no answer over the phone. It looks like I'll be visiting the store instead. I want to know why they just learned today, my delivery day, that the sofa was on backorder. I also would like to know what Ashley furniture is going to do to make this right. I have already waited a month and now you want me to wait 20+ more days for furniture. In addition to this, I had to take a vacation day from work today to wait for this delivery. Now they expect me to do the same in a month all while having no furniture until then. This is extremely disappointing and I will be sharing this experience with everyone I know. I would like to add that my purchasing experince went well. It's the delivery process that is disgusting. 07/10/20 Update: My new delivery date of July 15 has now been changed to "after August 1" I'm thoroughly disgusted by this company.
Great customer service! We were in and out very quickly and got exactly what we wanted!
We purchased a couch and was told told it would be in July 6. It still isn’t in and we have a graduation coming up. We called Monday and was told it would be in this Friday (today). I have called for three days and left on hold for several minutes then hung up on. This goes on all day. Horrible customer service so far.
Worst experience ever. Purchased in May.... Delivery was to be 1st week of June..... Delayed to the 1st week of July.... Delayed to 2nd week in July..... Store then tells us the other pieces are delayed until September...... They don't know what or when you will get your items........ Worthless
Jimmy was Thorough and knowledgeable, did his best to make sure I knew what I was getting and was happy with my purchase before I left. Overall awesome expierance
I love the furniture but there's no return so if you don't like it you're stuck
They keep pushing out my delivery date further than they said and no one answers customer service, at all...ever. The only line you can get through on is if you want to buy. Imagine that. So I left a message on that line. Call me, I need to adjust my order. And by that, I mean cancel my couch since you keep pushing the dates further and further and refuse to have any sort of customer service.
Very patient and knowledge of furniture awesome. Great job Ashley. Went back the next day and bought another chair for the media room. Definitely 👍 and would recommend.
I love Ashley Furniture, had such a wonderful sales lady today name Ashley. She was great!! Thanks Ashley for all that you done for me today❤ cant wait for my new furniture to be delivered
The best thing about my experience was that I didn't feel pressured into making a purchase! Sophia, my salesperson, was very knowledgeable about the products I was looking at. I had plenty of time to make my decision
Our sales girl Ashley is completely amazing. 🤗
Can not wait for my delivery of my new furniture! I have not bought furniture in 21 years so this purchase was very important to me, thank you Ashley home furniture for making the experience for me a good one. Thank you letting me take my time picking out the perfect furniture I was looking for. Super excited customer here. 😉
The people were super helpful and the whole location was clean/well kept. 4 stars only due to price.
Great experience at Ashley furniture store , thanks Sophia for all your help!!! Will definitely recommend this store.
This is an edit from my first review, buying was super easy. Now it has been nothing but a nightmare with no answers or help. Multiple pieces of furniture have different delivery dates and half of my order has no estimated date of delivery. How is that even possible?
You should make sure all the items for the bedroom set is on the truck, I was missing the matt and was told it would be here in four days..I'm 92 years old and can't sleep in my bed..calling the store in Avon and no answer put on hold for hours then hang up's. I would not excepted the set if I was told that the Matt was not on the truck before they started to set it up.still can't get anyone at the store. I may have to get someone to take me to the store and face them in person..I'll call me credit card to hole payment...Jack Wilson
I would leave zero stars if possible. This place is a train wreck to deal with and keep using Covid as a reason not to return calls. I bought a desk a month ago and it had been brought to my house damaged every time. At this point I just want my $$ back, but conveniently no one will answer the phone or call back.
customer service is very bad
Friendly salesman and quickly checkout.
I walked in looking for something I saw online. So often the item is only at particular regions or out of stock & not removed from the website. Within a minute of walking into the store I was sitting on the barstool had been admiring forever!! I was thrilled. Easy, no hassle, no pressure purchase.
I had a wonderful experience at this particular location. If you are looking for quality furniture and are on a budget and looking to finance it, this store is a good option. The staff was very welcoming, professional, and accomodating. From the time my partner and I walked in, you could tell they appreciated us stopping in and wanted our business.
Jimmy Germany was our sales rep. He was very friendly and informative without being overly pushy. He gave us the information we needed to help us make a better informed decision. We will definitely be back and will ask for him:)
We entered the building and was amazed with the dis