Chance is a fabulous sales person!! He explained all details and showed us all around the show room before my son made his final decision!! He is quite a pleasure to be around!!

Ben in Avon assisted me over two days in my furniture purchase. He was funny, pleasant, and most important did not pressure me and didn’t waste my time. Check out was quick and seamless. I’ll be back!

Very knowledgeable and no pressure sales staff.

We have bought furniture from Ashley over the last 25 years of our marriage. They never disappoint! Very knowledgeable, courteous, greeted with a smile, helpful and recommend them to anyone who is looking to purchase furniture.

Jimmy did a great job explaining and show me exactly what I was wanted. Was happy with my choice of furniture.

Freddie was great working with us and getting us the best deal available.

Doug was super helpful and was throughly knowledgeable in the products offered and made the buying process fun and enjoyable.

Had a great experience. Would definitely come back. The salesman was very knowledgeable.

Amazing experience

Very pleased! Chase did an excellent job helping us!

Best customer service by Freddie, he was so friendly and helpful

Had a great experience at Ashley Furniture! Chris was super helpful and made the whole process easy. He took the time to answer my questions and helped me find exactly what I needed. Great service and great staff—highly recommend!

Dirk was amazing and very helpful with our purchase of a new couch!

We only use Doug at the Avon, Indiana store because he is very attentive, professional, as well as kind.

Randy was very helpful! He helped my mom and I pick out new couches for our living room and got us fitted for new mattresses! We will be back.

Had a lot of different options. Doug helped us around the store until we found the perfect furniture for our family. He was very professional and knowledgeable. Our purchase went very smoothly.

We are building a house and completely buying all new furniture. We dealt with Chance each time we went into the store! He was fantastic and very knowledgable! However, when we had to go back and look at a mattress after the one we wanted was out of stock, we ended up passing on a mattress after being completely berated and embarrassed by another employee after not taking his advice about a certain mattress. My husband and I have never been talked to that way. We won’t give him our business in the future. But Chance was fantastic!

Ben was the best! If you got here make sure you ask for Ben. He’s super knowledgeable and helped out a ton. Ben is the guy you need on your side with showing you what they have and helping you make the best decision for your budget.

Randy was awesome and helped us with all our requests. Walked in looking for a mattress and maybe a dining table, and left with the mattress, dining table, AND the Stupendous sectional 😅😅.

(Translated by Google) Very friendly, attentive and respectful people. Very happy with the service. (Original) Pesonas muy amables atentas y respetuosas. Muy conteta con el servicio

Excellent price and service!

Beautiful living room set. The sales person was real nice with us. Very helpfull

Amber was great! We walked in and explained what we were looking for & she hit the nail on the head!!! She was very knowledgeable about the products and services. She was very friendly and we will be looking forward to returning!

Great service outside of the strange medical lecture we received from the General Manager.

I really enjoy talking with the salesman and he was knowledgeable about the furniture.

The experience started off good. Delivery was scheduled, took time off work and next thing I know, they are trying to reschedule. After making some phone calls I learned Ashley Furniture schedules delivery dates based on when the product is supposed to be delivered to them, not when they have the product in hand. They wanted to reschedule the delivery 2 weeks later. After getting upset they offered to refund me $100 and would not guarantee they would actually have the product for delivery on the rescheduled day. I don't know about most people but I can't afford to keep taking days off work in hopes the product will be delivered. What kind of business does this? Seriously, who schedules delivery dates for products they don't have in hand? I show up to the store to cancel my order to find out no one is willing to help. They claim the only thing they can do is sell stuff. The only thing this store honestly cares about is their conversion (how many people are buying vs walking in). They will do whatever and say whatever to get you to buy but the second you have an issue they want nothing to do with you. The only thing they will tell you is you need to call their customer service number. After calling, I spoke with three different people listening to kids crying, TV's and barking dogs (work at home associates) before I finally got someone who was willing to submit for a refund. I will never do business with this company again.

Dirk was very helpful and I really appreciate it!!

Sales clerk was great. Delivery was quick and efficient. Furniture very comfortable. Processing payment was extremely slow and tedious. Since purchasing the furniture I have been buried in Ashley emails.

My salesman, Dirk, was one of the best. He was patient and showed me the different options available for what I needed for my home. Definitely a good experience.

I was in the market for a comfortable sectional, decided to stop in one Friday evening with my daughter to browse. Ended up getting amazing customer service from Chance Webb! He listened to my exact needs and wants, and delivered big time. He was full of knowledge, I learned more about furniture than I ever intended. He was far from pushy but instead guided me through my decision making with ease. I ended up finding exactly what I was looking for, wait time was only about 2 weeks. The white glove delivery team came through with all promises. Delivered quickly, 100% on time, and were overly respectful while in my home. Experiences like this is what will always keep me coming back to Ashley Furniture. ThanK you Ashley Furniture, thank you to the delivering team, and more importantly thank you Chance Webb for making it all happen!

Walked the whole building, they were not busy. Not one associate acknowledged us. One employee was jamming to some music at a workstation. Another manager was walking around with balloons. We were there for around 15 to 20 minutes. We were checking out Bob's, Ashley's and Godby's. This was the worst location for customer service of the three. We ended up dropping 7k over at Bobs. For us they missed the mark and we were very disappointed.

Chance was very helpful and knowledgeable about what i was looking for and took the time to explain all of the advantages of each product I was interested in i would recommend him to assist you in your next perching

Fantastic service from Chris the assistant manager. Helpful through the entire process, and broke every thing down number by number so we knew exactly what we were purchasing and getting into. Excited for our new sectional!

Would not recommend looking for a new mattress here. "Sleep" salesmen were vultures, from the time you walk in to the time you walk out, somebody will be ranting about mattresses and the biology of sleep. Trying to put you in the most expensive, saying it's the best for your body type. Not letting you explore on your own. Ended up leaving with a headache and getting a mattress from a different store at a fraction of the price.

Beautiful product and service

Our sales person was great so this review isn’t a reflection of him at all but more so the furniture we got. After spending over a thousand dollars on “new” furniture it was more beat up than anything when we received it. We got 2 desks, one for myself and one for my partner and BOTH of them were dinged, broken, scuffed, etc. We went ahead and contacted customer service and that was a pain in itself to get a hold of a person rather than an automated call. We went ahead and got his desk exchanged since his had more damage than mine and we didn’t want to go through the hassle of driving an hour twice to pick up several items on separate days. Once we got his replacement desk (almost after 2 weeks) that one was beat up too and even had fingerprints engraved in the material (on the top of the desk for everyone to see) that won’t come off. This whole process of receiving the first item, and exchanging it, and getting a replacement took almost a month. Needless to say, this was our first time shopping at Ashley and we will NOT be coming back. Their furniture is so expensive for the piece of crap they give you. If I could rate this company 0 stars I would. I’m not even sure how their products pass through quality control or if it even passes through such procedure.

Ambar let us know right away that she was new but would help any way she could. She underestimated herself. She is very knowledgeable, answered every question, showed me exactly what I was looking for. We are very happy with our purchase. Thank you Ashley and Ambar

Super friendly, laid back, sales associates not pressuring you. Our sales associate, Freddy, was awesome! Got us in and out. Great experience at this location!

Excellent customer service. Agent very knowledgeable

Avoid This Store – They Only Sell, They Don’t Help! I strongly advise against purchasing from the Ashley Furniture location in Avon, Indiana. This store is sales-only, meaning if you have any issues after your purchase, they will not help you. Instead, they’ll direct you to a corporate customer service number that is a complete runaround and a nightmare to deal with. We were very clear when placing our order that we wanted everything delivered in one shipment,. When the delivery arrived, the drivers unloaded a partial order without telling us in advance that key pieces were missing. After finding out, it was going to be almost 3 weeks for the remaining pieces, we no longer want the order. The store completely washed their hands of it, telling us they “just do sales” and that we had to deal with corporate. After a week of frustrating phone calls, corporate refused to accept a return, despite one of their own reps saying we had a case. Now we are stuck with furniture we didn’t receive in full, never agreed to take in pieces, and has been sitting untouched with the tags still on it. The assistant sales manager even admitted the situation was their fault, yet still, no resolution. Bottom line: This store will gladly take your money, but if anything goes wrong, you’re on your own. Buy elsewhere unless you’re okay with zero accountability.

Excellent service, quick and easy purchase process.

Freddie was awesome. Truly a genuine person. Made the purchase easy and didn’t feel forced. My wife and I, felt like we got the best deal possible. While meeting a really great person. Thanks again Freddie!

I had a very pleasant experience with Ashley Avon, Joshua really took the time to help me pick out an option that best suited my grandmother. I am very happy with my purchase today and look forward to being a customer in the future.

Great experience

Chance was my sales representative at Ashley Furniture this evening and was very helpful. Got me the best deal that he could on my 2 new bedroom chairs and free delivery as a bonus. I give him an At. Most of the furniture in my home is from Ashley Furniture. Always pleased with the quality and service. 😊

Jimmy was great. Quick and painless.

Dirk at the Avon location was very helpful and knowledgeable in our decision to make sure we got a couch to fit our family! Can’t review the couch itself yet, it won’t be ready for pick up in Indy until February 1st.

My elderly father purchased several thousand dollars worth of furniture weeks ago due to moving into a senior living facility. He has yet to receive most of the furniture including his bed, couch, and recliner. He now has been told it will be another 3-4 weeks. Unbelievable that your store would allow this to happen. He needs more furniture but not from here!

Excellent service.

Freddy was very helpful and had a good sense of humor!

Loved my experience at Ashley in Avon, IN! Chance was extremely helpful and very patient with us. We’re the kind of people who want to look at everything, explore all the options, and spend time weighing the pros and cons. We walked away with a purchase that I think we will love.

Very informative, very easy to talk to, very easily walked out pleased and satisfied

I'm so happy with my recent purchase from Ashley store in Avon. Ben was very helpful yet not hovering. The other random staff were friendly and willing to assist.

Worked with Fred and he was friendly and knowledgeable. Would recommend him to anyone.

Fred and Joshua were so informative, patient, extremely kind and knowledgeable. Definitely some of the best customer service I have had in a long time. They took their time and made sure we felt like family. Thanks for making this experience so easy.

Chance Webb was very helpful and we so appreciated that.

Chance was very knowledgeable and we really enjoyed working with him.

Chase was very informative

Great customer service and quality products!

Sales rep wasn’t thorough. It was short. Asked many questions about the product. Short answer. Rep was ready to make the sale but not earn the sale. Product we wanted they no longer have. Very disappointed experience. We did place an order but it felt wrong, bad decision. Canceled the order.

Wonderful experience, Dirk was very professional and patient while I was deciding on the best couch for my home. He was very helpful and kind. It's much better than the Castleton store, which only cares about sales.

This place is an absolute JOKE! My wife and I ordered a $2,000 dining room table on black Friday. It was delivered to the wrong house, then it took an entire week after that to get any answer from the manager other than "I don't know" and "I've been busy"... SERIOUSLY?!?! Great customer service! We finally got it 2 weeks after the original delivery date. Absolutely the worst experience I've had buying anything. AVOID AT ALL COSTS.

Ben did awesome. Couldn’t have asked for a better person. He was able to get me more than what I wanted but I needed everything and he pulled it off. Give that man a raise

No-pressure sales, great pricing, and our salesperson Chance answered all the questions we had. Great experience all around.

I've worked with Jimmy multiple times, and have left happy every time! He goes above and beyond every time, going as far as giving his customers a direct line to him! He's given me the best price possible, and he made sure I got my items as soon as possible, and was honest before my purchase when they weren't immediately available. I would highly recommend asking for Jimmy!

Customer service was very good as we were treated respectfully and we picked a good day since it was 20% off 😊.

Fred and Rodney are great at what they do. Both very thorough and patient. Got me in quick and helped me with all my furniture needs.

Went sofa/sectional shopping. Many sofas look used; seat cushions not holding up, loose material on seats. Difficult to maneuver around. Staff pleasant!

Really liked the quality of the furniture in the store. Great customer service from Doug, not pushy and explained things well. They do greet you immediately which is kind of annoying when multiple people are like walking to you but overall a great experience.

I WILL NEVER DO BUSINESS WITH THIS LOCATION AGAIN. JIMMY IS THE WORST AND WILL TELL YOU ONE THING IN STORE AND THEN ANOTHER OVER THE PHONE. NEVER DO BUSINESS WITH HIM!!! JIMMY YOU JUST COST YOURSELF A NICE COMMISSIONS CHECK, WE WOULD HAVE LOVED TO DO MORE BUSINESS WITH YOU, BUT YOU SCREWED UP.

Jimmy German was helpful from start to finish. I couldn't have asked for better customer service or someone who cared about what was best for my family and me.

Ben and Chase were great to work with

Jimmy was so amazing and patient with us during the process of buying our new couch! He was very kind and informative. I would 100 percent recommend him as your sales rep! Thanks Jimmy!

Doug is accommodating and great!

They had what I wanted In Stock and Delivered when Promised! Couldn't get any better! Thanks!

This Ashley is under new management and we had an excellent experience compared to 5 years ago when we bought furniture there. I was very stressed about taking my 2 year old with me to a furniture store but the staff was all so helpful and kind and even offered me water and a place to sit which I appreciated as I am 8 months pregnant. I also didn’t feel pressured to buy anything or followed around the store which I feel happens at a lot of furniture stores. Overall a great experience.

We had a great salesman Randy Robinette II.

Jimmy was very polite and patient with us while deciding on a dining set and when we did decide, he was thorough and very explanatory with all the details. Job well done Jimmy!

Black Friday had a GREAT experience. Friendly and very helpful staff. Bought 2 pieces for my daughter and a power lift chair for my wife. Chair was close out and got a good deal. Thanks Ashley Furniture

Staff member who assisted us in our viewing of sofas was very patient, attentive, and informative and his name was Dirk

Chris R was very helpful for finding the best sofa for our needs. We always buy our furniture from Ashley in Avon and take advantage of their Black Friday deals. We'll definitely go back.

Very friendly service and an all around fantastic experience!!!

Totally Excellent, Understanding, Patient Customer Service👏🏾 Absolutely Wonderful place to shop for your Furniture! Mr. Joshua and Mr. Dirk Provided Fantastic Customer Service Thank You🙂 I Pray🙏🏾 Blessing Fall your way Ashley Furniture and Mr.Joshua and Mr.Dirk for representing Ashley Furniture in such a Professional Patient Way🙂

Chris was very helpful for my needs.

Costumer service is Excellent. Randy understood exactly what I was looking for, and I am happy with my choice. It will take a month to get it. I can't wait to delivery. Will be back to give an update.

We were met at the door by Ben, who did an awesome job! This negative review is not a reflection on him. He was very tentative and helpful! However, my wife and I were in there shopping for a new sectional last night (11/11/24) since we have a $749 credit from a previous purchased warranty that we were never able to use (that’s a different story), but we took a good hour and a half of Ben’s time finding the sectional that we wanted. We got it picked out, had our price confirmed only to be told by the manager, Jimmy, that we could not apply our credit towards the purchase of the sectional because it was at an “As Advertised Price” and we would have to purchase the sectional at the full price to be able to apply the “discount.” The $749 “discount” that I have was money that I had given Ashley Furniture 5 years ago in the event I would need a warranty on my previously purchased living room set (which broke less than 6 months after purchasing). It wasn’t some promotional thing they gave me. It was my hard earned money that I gave them. I never used the warranty and they’re saying I can’t use my credit on something I picked out in the store unless I pay their full price. They are thieves! I regret furnishing two of my houses with their furniture. Never again will myself nor anyone I know ever come back to this joke of a place. Terrible business practice! Go to Godby! That’s where I will be taking by business!

Worse over$10,000.00 I could’ve spent ! They lie about delivery dates, plus! I’ve got fiurniture that is still not put together all over my floor but as of today they haven’t ordered the screws to put it together ! Plus so much more is wrong. Calling BBB now!

We came in looking for a reclining sectional. They were patient with us and gave us our space. We looked at other furniture stores but eventually came back to Ashley to purchase.

The guy that was helping us was one of the best he was so nice i give him a ten thank u

Great experience...go see Fred!

Ashley Furniture was an awesome experience. If you’re shopping for furniture near Avon, stop in and see Freddie.

Ben was thorough he was friendly, professional and nice

Chance was a great help! He wasn’t pushy and helped us find what we were looking for. Can’t wait to get our purchase next week.

Excellent expertise in sleep Products and great customer service

They sale persons was very help in every area from suggesting to loading up. And Chris was very Knowledgeable about Suit, we chose.

Chance was great to work with and made our furniture experience hassle free!

Chance was kind and patient with me.. Very knowledgeable about the product I bought and would definitely ask for him again.

Service and transaction was smooth. Excellent inventory to choose from. We will be back!

Chris in the Avon Location was excellent. They listen to what I wanted in a mattress and what I needed it And help me find all of that in a price that best suited me.

Going on 4 months now and we still don’t have a complete bed. Almost thought we got there until the frame came with the wrong parts. Now we’ve been waiting another three weeks for a very common part. Not worth the hassle. Edit: I did actually try reaching them several times and they just hang up – even on their website's chat feature. Once they have your money they do not care. We never even received all the things we ordered.

Very well customer service

Randy goes above and beyond for customers.

We received really good care from Jimmy German. He was very patient with us. He was very informative and helpful.

Ben, Josh and Jimmy where very helpful and knowledgeable they made the whole experience a lot easier on picking a bed for someone wit a bad back.

Good product. Good service! Would definitely recommend them to anyone looking for quality product and service

We were looking for a good recliner for my husband. We came in, left and came back after visiting 2 other furniture stores. Jimmy was very helpful. He didn’t push us towards a purchase but was close at hand for all questions. The quality of the furniture is great and we love the protection plan and delivery options. Well done Ashley Furniture!!!!

i purchased a living room outfit and the couch was too long to fit thru my front door and so i had to order a left and right arm chaise well i was told the price would be adjusted and it never was ..then when i called them to ask about why it wasnt changed i was told that they didnt have to change any thing lets see 800 for a couch and the chaise was going for around 499 my price was never adjusted and now im tryin to get the money back that i paid for the warranty that i never used since i was also told that when i paid off the furniture ifi didnt use the warranty that the money would be refunded back to me well i just paid off the over priced furniture and lets see if i get my warranty money back ..im thinking NOT GONNA HAPPEN ashley furniture is the biggest ripoff place to get furniture from I WILL NVER BUY ANYTHING FROM THERE AGAIN NOR WILL I REFER ANY OF MY FAMILY OR FRIENDS TO THEM ...how is it ashley will respond to the positive comments but not the negative ones cmon respond to them all customer is always right also the guys that delivered my furniture were like for an extra 50 bucks for each of them they would lift the couch up on to my deck im like get out if here with that noise i went and complained to ashley and they were like really and that was all that was said to me bout that it took them 3 months to get me the other chaise but do you think that they would offer me any kind of compensation hell no ive beent to the store multiple times and nothing has ever come of the visits so if they read this they should really refund me at least 3 months of my payment money and my warranty money that i paid almost 500 $ for 9/25/24 4:06 pm thats funny i was messaging a operator from ashley and they were like we dont give refunds you will get the money back from the warranty in the form of a gift card i dont want no gift card i want my money i was told i would get and the operators told me i had to take this matter up wit the store i got the furniture from i just want my money back since i over paid like 3 months and my contract was never fixed to show the proper furniture that was delivered

Mr Dirk was such an amazing person! I was overwhelmed by his customer service skills, though I haven’t received my item but I have confidence in Mr Dirk. I’m excitedly looking forward to receiving my orders

Chase was very knowledgeable, helpful and patient. Thank you for being so respectful.

Freddie is awesome great personality Joshua as well Great place to shop

Ordered 2 tulen recliners/ rockers from Josh, he was knowledgeable about the product & a flash sale was going on for those recliners- we got them 1/2 price today- he scheduled delivery for next Wednesday- happy with the service & product- Thanks again Josh😊

Delivery service is TERRIBLE!!! Our king bed frame was missing 2 pieces that were to be delivered and then we found out that it was actually missing 4 pieces and 2 of those aren't manufactured any longer. Our queen bed is also missing 2 pieces to which nobody seems to know where they are. Our delivery date has been pushed back 3 times all for us to still not have what we need. You can't call the store as noone answers. It takes you to an automated system to try and help. We will be driving to the store to remedy this. Do yourself a favor and purchase your furniture elsewhere.

Loved the pieces that Dirk helped me pick out. Process of ordering and scheduling delivery was very simple!

My husband and I were shopping for recliner that would meet specifics that we want. The sales professional (James German) showed us the recliner that met all of our wants. Jimmy was able to show us how durable and comfortable the recliner is in addition to being on sale with an offer for a protection plan. I highly commend the service provided during the sake and believe that I can get help and/or answers if needed be. I really looking forward to getting my new recliner!

Great service. No pressure nice variety.

Sales person straight lied to us about their exchange policy. We visited the Avon store twice and talked to the same sales person as we were looking to furnish a 1800sf basement that was just remodeled. I asked if they had the software to place the furniture in rooms. The sales person said no, but we are working on it. OK was my response. And I am not sure if the brown or gray would look better or if it is the right size. Sales person replied that if it does not fit or color is wrong we will take it back and you can apply the price to another piece. OK. Cool. Come to find out the couch would not fit down the stairs. Contacted the sales person to let him know it would not fit. He informed me that all sales are final an I needed to contact corporate. I don't want a refund. I just want a couch that will fit. Corporte says no exchange. Store manager says no exchange. Now I'm stuck with two couchs still wrapped up. Buyers be ware if it is not in writing, they will not honor their word. A week later I'm still waiting for the refund of the rest of my order that was not picked up.

I am giving Ashley Furniture no stars, but am required to give them at least one for this post, with the experience my husband and I recently had with them. We had been looking for a couch to do in our basement and had done our due diligence with looking at approximately eleven stores in Indianapolis. We settled, finally, on two couches from Ashley Furniture due to their price matching of another store we found the same couch and the employee informing us that we could change the color or couch if once we got it into the space; it didn’t work. We picked up our order due to not needing delivery. Once we got home, we realized that we were unable to angle the couch correctly to get it down the stairs even though it would fit through the doorway and in our basement. We contacted Ashley to see if we could exchange the couches as we were unable to use them due to this challenge and as the employee informed us. My husband was not given a direct answer by anyone and then finally reached corporate to be told that they could not help us and we were stuck with two couches we could not use. I then reached out to them with the same experience. It was frustrating to be told one thing repeatedly in their store with no compassion or solution to help us, even though, if we would have paid for delivery they would have let us. The experience we had was that this was a family owned business who wants people to be happy and confident with their purchases, but this is not what we got. I strongly encourage you to utilize a different furniture provider; one where their services matches their word. This is in response to Ashley Furniture’s response: I have contacted the numbers provided prior to this review to explain the situation and have assistance in us being able to utilize couches we purchased. However, my husband was informed by corporate that all sales were final, which is opposite of what the employee informed us, and there was nothing they could or would do. I also contacted Ashley through the online chat system and received the same feedback that there was nothing that could be done. So, I will not be contacting you again with the same result.

It was wonderful to go see contemporary pieces that aren’t bland like in Fort Wayne Ashley! You guys restored my faith in Ashley! I also had a very funny salesman who I was very happy with as well!

Chance went above and beyond from the moment we came in ( he grabbed wheelchair for my father in law immediately) all the way through purchase, arranging for me to get the chair in ASAP to alway responding in a timely manner even on his day off! Thank you, Chance!!!

Great experience at Ashley shopping for couch, love seat and rocker recliner. Malik was great. He was very professional, friendly and answered all of our questions!

The staff that attended to me was nice, professional, respectful and very patient with me. They have a lot of options that fit my budget and their financing is great. I am glad that I shopped at the Ashley store in Avon.

Dirk did a great job getting us set up with our new purchase.

Very helpful and not pushy at all. Great sales for the holiday. I had Freddy and he was great!!

It was great! Will go back for sure. Great salesman in the sleep area.

Chance was very friendly, knowledgeable, and helpful

Very good experience! Z was very friendly and communicative and made the experience of purchasing our new couch relaxing and easy.

They came and delivered the furniture when it was scheduled. Everything was assembled and put in place. All the trash was taken out. I was pleased with the whole procedure.

Great Service found exactly what I was looking for. The sales person that helped me was very helpful.

Great experience. Freddie was very helpful finding what I was looking for and he was knowledgeable in every piece of furniture I looked at.

I found a mattress that is soft enough for me. Extra expensive but getting it on the lowest price then taxes made it not too far over it's original price so as expensive as it was that seemed like a reasonable deal

Ordered love seat and sofa. Was charged 250.00!for delivery and was pushed back several times from 11 am arrival until 6 pm. When arrived sofa was damaged sent back and never heared about a replacement until I emailed they said new couch delivery would be on Aug 14th. A few minutes later they rescheduled that day in us to Aug 20! Horrible service and had disrupted our appointments and missed a daughter's surprise bday party. Unbelievable. Naughty a lot in the last from Ashley but not again. Looking at other reviews made my decision as this is not a one off

The shopping experience was great, the delivery and setup ended up being a nightmare. The couch and bedroom suite was delivered on 7/23 and ended up not having the correct slats. Box stated full but slats were for queen bed. The driver had the correct size shipped but no hardware was sent. I had to call customer service and they ordered the hardware, this was now August 1st and bed is still not setup. I notified I had received the hardware and they told me they scheduled setup for 8/6. I call on 8/5 and was told it was never scheduled. The customer service person said she could schedule for 8/13. They only service my area on Tuesdays. Customer service was not helpful in the least and the service overall is TERRIBLE!! I would probably have been happy if they would have at least offered me some compensation for all the delays and inconvenience that they have caused. I also had to instruct them on how to put the feet of my couch on. They acted like they had never done them before. What a disappointment, I will not be recommending Ashley to my friends and family. In response to Ashley, I have called and text both of the numbers you provided and they were of no help!! Ashley needs to contact me and make sure this gets resolved. They don’t seem to be able to expedite a service call to correct the problem. Customer care should be more flexible to insure customer issues that have gone on way to long are taken care of immediately!!

I hate being followed around the store and being asked a million questions when I just want to look. I did find a couch I liked and the process of financing and ordering the couch was easy. Was also able to change my order later that day pain free when I texted Malik.

Chance was absolutely amazing and wonderful to work with and so easy!! Thank you for helping us with our new office furniture! JayBird Roofing

Higher priced items than other stores.

Great experience.. Awesome furniture... very professional sales staff and delivery team.

Freddy was a pleasure to deal with and helped my family out. I appreciate his honesty and work ethic

I had to update my last review from June 11th , I am very disappointed In Ashley's "white glive " delivery My Mom kitchen table set was supposed to be delivered on June 25th but was delivered on July 3rd Now, here's the problem not only was the table delivered late, but it came without the base 🙄 my mother had out of town guess coming with nowhere to sit, she got rid of her old table set she contacted the store and spoke to Freddie, the salesperson who helped her with her purchase he stated he would get back with her about this issue but NEVER did I see now he only cared about making a sale and getting his commission on top of that the delivery driver stated he does NOT know when the base will be in and someone would "call" her when it is in , I would expect something like this from V.C.F but NOT Ashley's.

Specialist approached but we’re not pushy. Doug was very helpful and patient with all my questions and indecisiveness.

Freddie was the best ever. We talked with him a few times. Finally made a choice and was happy Freddie could finish the deal. We are a repeat customer. Love the product.

You have a great store and quality furniture. I was able to find everything that i needed. Your salesman was great in helping me find exactly what i wanted.

Chad was my sales person and the best I have had in 40 years. He ask me questions about style, use and what features I wanted . He showed me exactly what I wanted. He was patient, professional and friendly. I will return because of my experience. Sheila S.

Jimmy was very knowledgable and helpful with our purchase. Staff doesn’t push to make a sale they are just there to help you out. Ask for Jimmy!

Our buying experience went so smooth. Thanks to Jimmy who was our salesman!

My experience with Ashley has been horrible, the 2 pieces of furniture I did receive of the large order in May have already broken and needed repair. Then their repair procedure is a nightmare and completely a burden for the customer who had nothing to do with their defective product! Then they supposedly opened service cases with a technician to repair the broken pieces 3 times, nothing happens, then I am expected to constantly call to see the status of my repair case only to find out they are canceled! I have been told that pieces of my order are in stock and then they are not delivered! I’m done with Ashley!

Went in the store location Avon on 36 and none of the store representatives greeted us and we felt ignored. Very rude and unprofessional.

The experience I received from Chris and Malik was beyond professional and helpful. They did not stop until I was comfortable with the choices I was picking and was knowledgeable about the product's benefits and possible problems. These two gentlemen also made sure I understood the financing process. Overall it was a great experience, one I would definitely do again.

Salesman was very nice and helpful. We purchased a new mattress and he was very good about answering all our questions.

It was great but the furniture didn’t fit and led like to try to return it but no one will text me back from customer service.l as I was instructed.

Jimmy was very helpful in helping me find the perfect shelving. Exactly what I was looking for at an affordable price. Now I can get my bedroom back into shape. Thanks Jimmy. ☺️

Very kind and they help you in all the doubts you have

Freddy was amazing and was very very knowledgeable in our furniture buying experience. Every questions we asked him he was able to answer and showed us why we should consider the peices we did. We will definitely be back to purchase our sleep number bed when we have the cash to do so.

Purchased a dining room set that included 4 chairs, a bench, and the table in early February. The set was delivered “white glove” on February 28. Two gentlemen put the pieces together, said they were done, and left my home. I immediately noticed multiple areas of damage on the table top, 3 chairs, and 1 leg of the bench. I called the guest service number that same day and emailed photos at their request. I was told the parts for replacing the chair backs and bench would be ordered and delivered to my home but the table top would need to be assessed for repair before replacing. I argued that I ordered a brand new table that cost $1400+ and I would not accept a damaged repaired table. My concerns were not heard and a service man was scheduled to assess the table and came on March 11. The chair backs were supposed to be fixed at that time but he didn’t repair or fix anything. The chair backs were ready for replacement but the bench leg that was sent was not the correct part. He submitted paperwork and told us the table would be replaced. I waited a couple of weeks without hearing anything on the status of replacement. When I called the service number and Avon, IN store (where I purchased the table) no one knew a thing about the issues. So basically I was still at square one with nothing done to repair or replace the damages. I would receive AI generated messages almost daily from Ashley furniture that would only cause me more frustration. I would call weekly to the customer service number and the Avon store for assistance and was told a “escalation ticket” was placed. Never heard any follow up from the manager Tom or assistant manager Chris after I was assured they would give me follow up. During one phone call to customer service they offered me $100 to “just keep the table” and forget the damage. Just beyond ridiculous. After my weekly call to customer service in early May my concerns were finally put through to an escalation person who called me back, I sent all the photos of the damaged table again (because there were zero records of my previous contact attempts). And they sent a new table on May 16, 3 months after I received my original order. The way Ashley Furniture Avon, IN store and customer service line handles their business is disappointing and extremely frustrating to work with. Not to mention the waste the company spends on shipping multiple wrong parts and terrible lines of communication.

Salesman was very nice and helpful.

Great business had what I wanted . And the sales men was very helpful . Thank you for being so nice

Great price and experience, they help us and treat us well from the minute w walk in, till we left, thanks Ashley for making our experience a great one.

Purchased over $4,000 worth of furniture. Furniture needed a repair. Called the day of delivery about the cabinet door needing fixed or for them to replace the unit. They scheduled repair service for their earliest time which would be in 2 months from the time of delivery. On the day of the scheduled repair, the repair person completed first stop and we were the second stop. Time said he would arrive at our house at 10:42am, but he kept upping his time every 15-20 min. During this time, I realized his location was at a golf course. This was not his first stop location. Initially, I thought well maybe he stopped for lunch. But after two hours at the golf course, let’s be real…. he was golfing, not eating. Time finally upped to 12:45pm, which was 15min outside of my window, before I called customer service. Called customer service to no satisfactory solution. Had to cancel my appointment due to needing to go to work to prepare for an event. Worst customer service experience I have ever had. Attached is the picture were the repairman was for over two hours after he completed his first stop. I was stop number 2. I called customer service and basically they could care less. Only stated that if I couldn’t stay and wait for the technician, I could reschedule for another day. At this point who knew when the technician was going to show up and I had already been waiting from my scheduled window of 9:30-12:30. They have no regard for their customers’ time, said they didn’t have a way to contact the repair technician, and when asked to speak to someone regarding my experience, that there was no one to talk to, that they would send an email to their 3rd party vendor. Maybe customer service should be handled at the local level and not outsourced. Local store said that this seems to be a common problem with corporate. All repairs and deliveries are not completed by Ashley and are done by a third party vendor. Wish I would have taken the first screen shot from 9:30am that had his location in a different spot and said the initial estimated time of arrival. And the following updates that showed him arriving to the golf course.

When we go into a store to shop and we are going to need help to find an item we’re looking for we like our presence to be acknowledged and someone to offer assistance. When we walked into the Ashley furniture near Avon, Stephanie immediately acknowledged us and ask how she could be of assistance. She took us to what we were looking for and describe the options. There was no high-pressure sales method only interest in our needs. She gave us plenty of time to make a decision about the items we were interested in. We finished the transaction by phone and online. It was good experience.

I enjoyed shopping at Ashley in Avon. I was able to browse freely in the well stocked showroom without pressure to purchase. Salesman Doug asked if I needed assistance, just let him know. I sat on several couches and found one I loved! It is made very well and will last for along time. The price was lower than competitive stores I had shopped in previously. I am very happy with my purchase.

Chad was awesome! We bought several pieces of furniture and was very pleased with Chad he took care of us.

Chad was very helpful and kind when helping us out today.

Chris Ritters was awesome! We came back two days to complete our orders. He was attentive, patient, and kind. His customer service. He made sure we left satisfied with our orders. We are very happy customers. Thank you. 😊

Stephanie was very helpful in finding furniture that went with what we already liked

Chris at the Avon store was extremely helpful and patient. I highly recommend requesting him when shopping at the Avon store.

Fred was very friendly and helpful enjoyed my shopping experience at Ashley with Fred as my salesman.

I had a great experience with the salesperson that helped me and my family. If you need furniture, they have multiple ways to make sure you get everything you need!

Justin the sleep expert was very nice and very knowledge of store inventory. I would recommend Matress Firm to all my friends

Chris was very helpful. He helped me find the right couch for my specific situation.

First time shopping there. Great service that I really appreciate. Good products.

Very professional and knowledgeable If you need furniture or accessories, ask for Chris. Ashley Home Store in Avon

I walked in and shopped around a little. I thought I found it but looked around a little longer.Stephanie came up and asked if I needed help. She was awesome, not pushy at all. But I told her what I was looking for and she was helpful in showing me where to look. As it worked out I found the most comfortable recliner ever. Thank you Stephnie!

Fred was very interactive and very helpful. Thank you

Loved my experience! Ashley was professional and caring. Her passion and love for what she does is obvious in how she treats her clients!

I bought a recliner and sofa. Fred was very knowledgeable, professional and very helpful. Will shop here again

Did not get everything we purchased and was not told that ahead of time.

Great service and very efficient!

I’ve seen worse.

WOW everything about this transaction was 5 stars. Available before estimated. Delivery was sooner than tracking bot estimated. Delivery personnel were polite, well groomed, and stayed on task. Ashley has an exemplary “after purchase” system. To me that’s about as important as the product! Thank you!

Doug gives great customer service

Shopping for stools. Got some great looks and bought a terrarium while there

Bought two couches and a chair on February 27th told it would come March 27th for delivery. Got a confirmation text 5 days before only to find out that that chair came in only. Told it would come April 30th, conformation text came April 25th only to get a call our order is not in..asked for delivery of at least the chair, now told it did not come in. So they lie and now chair is also on back order..advise not going to Avon Ashley furniture...if I could rate them zero I would!

The customer service was welcoming and supportive. I wasn't satisfied being how long it will take for me to receive my purchase and how expensive is delivery cost.

Love the table and chair we got, but Chris our sales guy was the best! If you’re in Avon Indiana at Ashley, ask for Chris!!

Chad was very knowledgeable and helpful. The buying process was easy.

The CSR was very professional, insightful, knowledgeable, and attentive to my needs. I left with a smile on my face!

I went to the Avon location and worked with Chris R. He is so helpful he goes the extra mile and made sure everything was a breeze for me! He is definitely an asset to this location! Thanks again Chris for helping me make my purchase! I will be coming back again in the future !

Excellent customer service. I asked Chris to measure a bed frame at least 3 times, he was pleasant each time..

It was really smooth the way the seller help me, Really appreciate it. Now I'm waiting for my new sofa to enjoy myself

The young gentleman that helped me was really helpful and knowledgeable, and I would refer Ashley store to any of my friends

Went in knowing a few specific things I wanted, and the team helped me build from there. Everyone was patient, innovative, and fun. I decorated 70% of my new apartment in less than an hour and a half, and got super great service with great conversation and interaction along the way.Thanks for helping me make my place feel more like a home!

Had a good experience once we got to Chris. Doug wasn’t helpful at all. Deal with somebody who has some authority to make some changes.

No pressure very informative and quick

I absolutely loved my purchase at Ashley's. My associate, Ginger, was very accommodating and very pleasant to work with!

Chance was awesome! We had wonderful service.

Fast very easy and very helpful to find exactly what me and my wife needed and wanted. Great experience and very nice employees great job overall

Suzanne was super friendly! Never tried to change my mind. I went in to order furniture I seen online. She price matched my furniture for the price I seen online. I would recommend this location 10/10. Thank you 😊

Kris Ridder at Avon location is incredibly helpful. My mom and I have bought all our furniture from him. He is great!! I would recommend Avon Ashley furniture to all my friends and family because of Kris.

Fred was very helpful and helped us find a mattress for us. Very personable.

Suzanne was great! Clean store with good selection.

James (Jimmy) German did a fabulous job working with myself to get furniture for my home! Thank you! 🏡

My experience was great, easy to navigate the store and got a lot of help. Made the purchase great.

Had a wonderful time looking for furniture at Ashley furniture in Avon. Fred assisted me in finding exactly what I wanted. Thank you Fred for making my purchase a pleasant experience.

Go see Stephanie at Ashley Furniture. She has excellent customer service, very professional and she was very patient with me. I highly recommend. I will definitely be going back to get my bar stools. The boss man Tom is cool too very nice guy.

Great quality and help

I ordered a dining table and six chairs for “white glove delivery” for an extra $200 fee and the delivery was two hours late from the delivery window. After waiting all day for the delivery, the table top and three chairs were damaged. I had to wait another week for the table and other three chairs to be delivered which this table top and one chair were still damaged. I called customer service that same day and submitted photos of the damage. They told me someone would call the following day. I never got a call, so called back the next afternoon. I had to resend the photos and this customer service agent stated since the furniture was accepted, the only thing they would do is send a tech out to try and fix the damage. There is no reason why brand new furniture should be damaged and there is no other solution offered. This is the worst furniture delivery experience I have ever had and will NOT be getting any other furniture from Ashley. I just want a new table that is new and undamaged. It shouldn’t be that hard and I shouldn’t have to take off work every time they want to try and deliver a new table that maybe will not be damaged. Terrible and unacceptable service. Update: Ashely said they had to send a tech out to repair it, and the tech agreed it is not repairable. The tech put in the report and submitted photos; 5 days and never heard anything from Ashely. I called customer service, they said I had to use the online portal to make a claim. They online portal offered me $64 gift card or $42 in refund. I called customer service again and said that’s not acceptable, that I want the table I ordered undamaged. They finally put in for an exchange for the table top, no update on the damaged chair.

Very good salesperson. Fine merchandise as well. We are quite satisfied.

We were very pleased with our visit to Ashley Avon. Our salesman was Doug. It was a pleasure to deal with him and the manager there. We came to look at Loveseats. We were shown several options, landing on one that met our needs very well. We were give every option available to enhance our ownership of their product. They offered great warranties and protection plans for their products. We left happy with the purchase of a brown leather loveseat at a fair and competitive price. It was a pleasure doing business with Doug and Ashley Furniture. THANK YOU !

Jimmy was amazing! He was so personal, like we’ve known him forever!!! Great representative for Ashley Furniture!! I will always go to the Avon store from now on! Thank you!!!!

Great store, superior service!

I had located the sectional I wanted online and had mapped out what pieces I needed to fit my living room. I went to the store to make sure the material was what I wanted. Sales associate took me to the display model right away and we mapped out the order quickly.

Very friendly, not pushy got a great deal.

I purchased furniture from Ashley’s in Clackamas, Oregon over twenty years ago and today I purchased all new living room furniture and dining room furniture in Avon, Indiana and got the same service!!! They are the best!!!! Suzanne is wonderful !!!!

Great place the store nicely set up with the furniture display the Associates are friendly and willing to help you find what you need

Stephanie was incredible to work with. Extremely knowledgeable about the products we were looking at. No pressure whatsoever. A pleasure to work w!!

Take 15 weeks to get my order when I book it, they were saying to take about 6week

Low quality furniture at high prices. We ordered several pieces from them and had several problems. We should have gone to Godby.

My experience with Ashley was very pleasant. Such a friendly welcome and was very helpful

If you need any new furniture, go to Ashley Furniture in Avon, IN. The store is huge and has a lot of different styles of beautiful pieces. Ask for Doug, he was very helpful and a very nice guy.

We purchased new furniture for the great room in our new home. We are repeat Ashley customers. The helpfulness of our sales associate, Fred, is unmatched anywhere.

My husband and I came in with my Dad to look for a recliner for him. We were greeted right when we came in and Doug Stewart helped us find the perfect recliner! He was very knowledgeable and answered all of our questions.

Worst experience with customer service. New chair was delivered with stripped bolts and it has been 3 months without issue being corrected

Chad at Ashley’s was super helpful and so easy to work with!! Super friendly, had both of our kids with us and he treated us great! We highly recommend Chad at Ashley’s in Avon!!

Doug was the best salesman! Great price & quality!

Stephanie was awesome, and they have a great sale right now also.

Above and beyond my expectations the sales man Chance went over and listened to my needs and delivered A+

Bought a sectional sofa. Very pleased with it. Sales staff were very professional and great to work with. I. would highly recommend them.

Chad at the Avon, IN store was helpful in knowledge of product and friendly. Very happy with overall experience today. We completed the purchase of a Stearns and Foster Studio Medium Pillow Top mattress and will be eagerly awaiting its delivery. Also happy that they will be taking the old mattress away at time of delivery.

We have been on a 6 month journey to buy a couch. It didn’t take us this long to buy a car! We ended up purchasing from Ashley because we found the style we were looking for and there was little wait time to receive it. Our experience in the store was Great! Chance greeted us and we explained exactly what we were looking for. He showed us the furniture pieces we were interested in and he left us to look them over. We ended up picking something totally different. Chance was very personable and a pleasure to work with. We came back the next day to finalize everything. Our couch will be ready in 5 days.

Frederick was very helpful patient and explained everything very nice I will always come back to Ashley HomeStore.

Very knowledgeable salesman Chris helped me. I showed him the online ad from Ashley's website for a dining room table and he price matched the ad price. Buying process was very quick and efficient

Jimmy was very helpful 👏🏾 👍

Very good selection. Friendly service . Propt Delivery . I would recommend Ashley furniture To anyone wanting new furniture at a great price

Not the best customer service, was told I would be given a military discount until I got to the check out and she said, Oh I can't give you that and this deal. Also, they sold me the wrong couch and loveseat. I was supposed to have leather, I mentioned this numerous times in the store and what arrived this weekend was this soft polyester couch, they I am disgusted with. Do not go to Ashley Furniture. Over priced furniture! Spent over $2,000 on a couch and love seat that is now going to collect all the dog hair, stains, and smells, just wonderful! Thanks Ashley!

The customer service I received from Nick and manager Chris at the Ashley store in Avon was incredible. Consumers Today, have a multitude of stores to purchase products, and what usually sets them apart besides the quality of their merchandise. Is the quality of their customer service. Great job Ashley furniture for raising the bar when it comes to Customer Service.

Friendly, not pushy, helped when we needed him, informative. Great experience

I was trying to get replacement parts for my bed. The man laughed at me and was very condescending towards me. My first response was to just walk out, however, a gentleman, I think named Fred spoke up. He offer many suggestions and/or alternatives. I really appreciated his professionalism and help. I would never buy from the other guy. However, I would definitely buy from Fred.

Thank you for the amazing service!

Such a great experience at this store! Nicholas was very friendly, made us laugh a bunch! Sold us on two awesome couches too! 😊

Our Sales Consultant Stephanie was awesome. She greeted us as soon as she seen us, she asked what we were in search of, and took us around. She noticed I was undecided and asked do I need time to decide. Stephanie welcomed us to get her if we need additional assistance. We appreciated all of that because we did not feel rushed on a decision. Stephanie has patience and never changed her expression while we were undecided. She went above and beyond to service our family.

Do not buy from here, they do not stand behind their product. Our coffee table looked like this after 6 months.

Overall good.

No pressure but very informative

Good experience. They just need one more body available to help out with pick ups. I had to bring my own help. But the service was amazing. Great work.

Salesman was pleasant and knowledgeable.

The 0% for 60 months is what brought me back after a previous bad experience. They delivered my furniture in a decent time frame but communication was poor. My entertainment center came with no knobs and they didn't have my daughters bed on the truck. They said someone would follow up about the knobs and her bed. That was 4 days ago with still no communication. It's unfortunate they offer a great product and great financing options but can't follow through once they take your money. I spent almost $10,000 you'd think I'd be worth a phone call.

Jeff was very attentive to the type of furniture I was searching for and had great customer service skills.

Stephanie was truly amazing and helped us out in choosing our new couch. We had been to another store before visiting Ashley, and once we walked into Ashley furniture we knew we would by purchasing our couch there. Stephanie helped guide us through everything and made it feel seamless.

I was able to find what I needed with the help of the saleslady & the manager. I was very satisfied with the value of the merchandise I bought. I would highly recommend this location.

Great experience with the Ashley store employees at Avon.

Great experience!

Very helpful and friendly.

Im disappointed that the sofa I purchased wasn't like the one in the store. It's been several months of replacing cushions or the sofa support band. I was sent a replacement sofa but it had the same problem as the one I purchased. Then I learn Ashley doesn't offer refunds. Waiting on them to offer me an alternative solution.

Chance was very good with all my needs and had very good customer service. It was challenging for them because there were only 3 working but they all pulled together and did excellent. Thank you Chance if I need anything else I will definitely come see you.

Chad was very helpful and even more patient. He gave us room to browse around and answered all our questions.

Great costumer service and guidance

I was approached by the sales lady Suzanne and we clicked. She didn’t pressure me she allowed me to walk and look as I pleased. I ended up buying a really nice sofa and I’ll be going back for the mattress next. Thank you Suzanne for making my purchase not so scary and look forward to buying from you again.

We went into Ashley Furniture a few weeks ago to look around. Fred helped us and was knowledgeable, not pushy, and very nice! We wanted to just look and “think on it”. We went back today and requested Fred as our salesman and he helped us with our beautiful sectional purchase! He made the purchase process very smooth and we enjoyed him as a person and salesman from start to finish! Highly recommend requesting Fred for your furniture purchases at Ashley!

The salesman was awesome. He did not follow me around the store like the lady at Godby did. He gave me plenty of time and space to browse, compare, think etc. At the end he worked with me to get something within my budget. Will definitely be going back the next time I need furniture.

Great service, great selection, nice staff

Sales associate was very friendly and helpful as I shopped with a rambunctious 20 month old baby.

5 stars for our sales guy Chris Ritter. Thanks 😊

Chase was great and extremely helpful and very patient and I’m very happy with my experience

Great people, great products

Ordered living room furniture on black Friday. Delivery has now been delayed twice and I have no furniture for Christmas. Canceling my order if no resolution by today. Absolutely the worst!!

Ashley furniture was amazing! We bought our furniture in June thinking our closing on our home was July 5. That didn’t happen. We actually just moved into our home Dec 16th. They held onto our sale patiently for us. When it was time for it to be delivered they sent two of the nicest delivery guys. Great job Ashley furniture!!!!

Stephanie was wonderful, patient and professional to work with. She came up with a solution to meet my needs!

I walked into Ashley & fortunately the very first chair I tried was the one I bought. It arrived today . I tried it out & it is beyond perfect for me. I couldn’t be happier. The young men who delivered it were so pleasant, so personable & so professional. So impressive! Thank you so much!!!

Stephanie was super knowledgeable and fun to work with! Really excited for our new chair!

If you get a “Chance”, go see the kid at the Avon Store! He “literally” makes Salesmanship what it used to be!

Good service by Suzanne

Friendly professional group. Great customer service!. Very satisfied with my purchases.

Chad was fantastic. Super helpful and got me in and out of the store I’m about fifteen minutes. Highly recommend!

(Translated by Google) Good service and in a timely manner. (Original) Buena atención y en un tiempo oportuno.

Never ever ever buy with this people again they only lie to you with story’s I bought a bed and wait 3 moths to come and call to check on my bed and the continued lying so I decided to cancelled my order the guy at the store told me you will receive a check with in a week …. It’s been 1 moth 9 days and still no check …. Call again lady told me they credit it to me I told her I didn’t ask for no credit and she say I will mail it to you in another week …… DO NOT trust this furniture please

The furniture process was easy and the selection was plentiful

My experience was when ordering a couch and chair was that I got the couch and no chair. If you can't get your furniture in a week or 2. Don't sell it

The people at Ashley were nice, but talked us into an extended warranty. We payed for the 5 year warranty, and 2 years after purchase our teens bed broke while laying on it. The mattress fell right through. Not covered. My son’s dresser is off track and the drawers don’t line up. Not covered. Crack in dresser side. Not covered. Don’t pay for the warranty they cover nothing!

Chris was awesome! He was super friendly and not pushy at all. He gave us our space and let us look around the store, but was still around when we needed help or had questions. Next time we go back we’ll be asking for him to give him our business

Lots of options but I personally can’t shop when I’m being asked 100 times what I like. I know this is something all sales people do but it makes me super anxious.

This purchase was bad from the start. Sales person was new. I purchased a mattress and bedroom set, spent over 5000 dollars. Purchased a mattress protector at the store sales person said he could not let me take the mattress protector with me and it would be delivered with the mattress. That was a lie we had to drive to the store and pick it up. When they delivered my order they didn't send the items to mount the mirror to the dresser. Finally I was able to get a scheduled installation for my mirror then it was canceled because it was more than 2 weeks out. This store has gone to heck never buying from them again

As we speak I am waiting on my furniture that I ordered. I was promised 2 different delivery dates. My sales rep was the worse. He should not be working in this field. Please DO NOT shop at this store I have been trying to reach a manager for days and there is no way to reach anyone. I am very dissatisfied and this will be my last experience with Ashley in Avon. I want to give ot zero stars!!

*Update* The floor staff provided us with all the answers we needed. Although we had a hiccup on the exchanging of our bed. Customer service IS horrible and working in customer service myself there seems to be no concerns or resolution provided for customer satisfaction. For this reason alone (and I know this statement is often taken lightly 😊) we will bypass doing business with Ashley in the future. Great store presence, but customer service is what keeps customers coming back.

Cool salesman who didn't try to upsale anything

We are very impressed with the selection of furniture in your store. Chance was a super salesman, and he helped us make good decisions while buying our bedroom furniture.

Chad, the salesman, was very helpful. I had lots of questions and he was able to answer them all. I am so happy that I made the decision to go into the Avon store today. The prices were right and the quality is excellent. I'm looking forward to the delivery of my new furniture.

Very awesome experience.

Saw a rug I liked that was within a display asked if they sold rugs too was told yes., was given a discount but did not realize until home they sold me a used display rug. Rug has hump that won’t go away as at some point it has been folded and not rolled up. Who knows how long it’s been a display rug. Good luck getting in touch with them by phone.

(Translated by Google) Good service from the people in charge, the store is pleasant to look at and the assortment of furniture is large and versatile, in addition to the payment methods that are accessible to anyone as well as prices within everyone's reach. (Original) Buena atención de las personas a cargo, la tienda es agradable a la vista y el surtido de muebles basto y versatil, además de las formas de pago son accesibles a cualquiera además de unos precios al alcance de todos.

Yum

I bought a dining table Nov 2022 and received the table top, the chairs and four legs but not the bracelets or the shelf that goes below the table top that attaches to the legs so my table top has sat in my dining area for almost one year trying to get the parts to put my table together. NO ONE has been able to help me until today October 19, 2023. I have called the store, customer service, the corporate office, customer care, transferred from one number to another with no help. Because I moved, my warranty was no longer valid so be careful of that. Never again will I buy again from Ashley.

I would give zero stars if possible. Was supposed to get delivery between 2-5. Never showed up never called nothing. I tried calling them with little success but did speak with someone finally and was told furniture would be delivered by 6:30. 6:30 comes and goes still no delivery. Reach out again and told 7:50. That time comes sent text message saying driver was on his way then 5 mins later send text saying delivery was canceled. So, no furniture and a waste of my entire afternoon evening. Do not do business with them.

Sophia and Tom were simply amazing! Sophia was very patient with me and was able to direct me to exactly what I needed. Needless to say… I’m no longer sleeping on an air mattress.🤣

I was not impressed at all of the "gentleman" closing out my purchase. He tried to overtalk me, sell me things that I didn't want, and was plain rude.I almost walked out, and would have if I did not have a coupon for $599 to use.

Salesman was polite, friendly, and knowledgeable. Delivery guys were on time, efficient but, didn’t speak any English. We are an English speaking country. It is offensive when people don’t care enough to learn the language of the land.

Great experience. Sophia was awesome. I didn't feel pressured to buy and she offered and explained financing options for all 3 plans with explanation for all expenses. No unknown or hidden fees.

It was great!

The lady who helped us did a great job even though she was new. Got a nice chair, just what I needed.

The lady that helped us with very friendly and helpful, thanks again

Sales people helpful & gave some space to look.

What a wonderful day I had visiting Ashley furniture store today on October 1, 2023 I was able to buy a new living room outfit , plus a new mattress and box spring and new pillows and new throw pillows for my new couch and mrs Sophia was the lady who helped me with everything and done our paper work as well to get me reapprove for everything, I want to give a big shout out to this young lady who done a wonderful job for our family and thank you so much I love all my stuff I got today great job and I hope you get a raise as well thank you , thank you , if your looking to buy anything new at Ashley furniture store there the best in quality

Fred was such an asset today while we were furniture shopping. He really helped us and we had the best experience possible. If you are looking for furniture, Fred is your guy.

Did the finance through the company, was able to get home and go over all the paperwork found out it was not within my budget cancelled the same day was told I had to keep the mattress protector that they had me leave the store with. I don’t have a delivery date for 13 days so nothing to even use this mattress protector for and they told me I had to keep it. I was never told any of this in the store or while signing papers in the store! The finance company actually stated I can return at any time. Sophia and Christopher are horrible employees and do not explain terms to anything as long as they get their money that is all they care about

My experience was great! Informative, quick and easy! With a touch of quality customer service.

Sophia Kelsey was our sales rep and she did a beautiful job. When needed to have a private conversation, she stepped away. She offered suggestions and made the experience easy.

Great service! Will definitely purchase from here again!

Chance was the best. Very professional and patient as I looked around. He was even able to find me a better deal than I expected and saved me so much money on my purchase!

Its our first time buying a couch and are glad Chris was able to help us. We had a lot of requests and Chris was able to customize the couch to our wants. Will purchase furniture again for sure.

Wife went in and found exactly what we wanted! Got 20% off and will have it delivered in as little as 10 days. Very happy! Staff very helpful!

My husband and I went in to look at reclining living room sets. Chance was informative but not pushy. We purchased a set that met our needs and expectations.

Very helpful and informative. I went in knowing what I wanted and they delivered without pushing TOO hard for the up-sale.

Loved the guy who helped me can't wait to get my bed

Working with Ashley was very simple & convenient! They had tons of options to pick from & very affordable payment plans. I am very satisfied with my purchase & would definitely choose Ashley again for future purchases!

Great customer service

Stephanie was awesome!

I was told that I had 30 days to determine if my mattress fit my needs or not. Then I went in and was told oh that mattress doesn’t have a trial after less than 2 weeks. Why did the salesman Chris tell me that it did? Then I was told a ticket was being put in for someone to reach out to me and that has been almost a week ago. Very angry and disappointed. I normally receive great customer service. Now since there’s no customer service in the store anymore it’s impossible to talk to anyone.

Enjoyed our experience with the floor staff, however delivery and poor customer service has resulted in a one star review. The delivery of the couch was missing a back cushion. A picture was sent and was informed that day that a replacement would be delivered. Four days later when I called customer service they hadn’t order it yet but said they would. After a week a cushion cover only was delivered not the actually cushion. I called back several times with my order number but stated they couldn’t help me because they didn’t know what couch I had ordered even though they had my order number. Multiple phone calls in and still no help and an incomplete couch. Three weeks in and can’t get a simple cushion sent

Great Labor Day Sale! Process was quick and easy!

Walked in and explained what I wanted and showed me exactly what I said. Excellent customer service

Very nice and patient team!

Chance was wonderful to us. I will be sure to tell others of the phenomenal shopping experience we had.

Great customer service.. I've been shopping Ashley over 15 years... Great place, quality furniture.

Our experience at Ashley Furniture was excellent. We wanted to look for a sofa for our basement family room. We actually ended up buying more than that.. a loveseat, a chair & a half, an ottoman and an end table. We were greeted by an associate as soon as we entered but they left us alone to explore on our own, which we wanted to do. An associate checked in with us frequently but never hassled us. As soon as we decided what we wanted, an associate immediately took care of us, giving us the discount for the Labor Day sale. We’re we’re offered the protection package/ warranty but no pressure was put on us… which we appreciated. We are eagerly awaiting our furniture delivery.

We had been looking for a guest bedroom bed for sometime and didn't want to spend a lot money. Our sales person listened to our requirements and was showed us several options. He was professional and easy to work with. We are satisfied with the bed and mattres he put together fot us while keeping our budget in mind. Definitely will shop Ashley in the future.

I was very impressed of the service today with Ashley customer service she was very patient very pleasant attitude she made sure that I was pleased with what I come in there to purchase today. Sophia Kelsey. Was the number#1 salesperson today. thank you so much.

Good quality furniture and friendly staff

Salesman Fred was great!! Super friendly and helpful

Freddie was great to work with. Gave out great advice and let us take our time deciding on what we wanted.

Doug was very helpful

The sales associate was very friendly and helpful. Way too many forms to fill out and sign when even purchasing small decorating items that are on sale. It makes you think twice about shopping there. I think I spent more time with that process than walking around the whole store shopping for my items.

Told me multiple times the couch would fit through my door with the dimensions I gave, waited 2 weeks for delivery just for it to NOT fit!

Chase is one of the most genuine, honest, and trust worthy people out there. He is respectful and listens to your needs and wants to find you the best fit for furniture. Would highly recommend him any day. Keep crushing it! Had an amazing experience at Ashley with my family

Fred is very pleasant and patient. He answered all my questions. He made my purchase process simple. Thank you!

Very helpful in looking at mattresses and adjusting bed frame. Great customer service.

Had a great experience shopping at the store. The salesperson was attentive and helpful without being over bearing.

Salesman was great. No pressure to buy. But there when we needed help. I will def shop here again.

Sophia was very helpful, listened to what I needed and directed me to exactly what I wanted. I had a time deadline, which she easily met.

Sophia was great and will definitely be coming back to deal with her.

Fantastic thanks

Chris was great! Helped us find exactly what we needed and made the whole process seamless!

Bought a new living room set never heard a word from them for over a week went to the store to find out where my stuff was no one really seemed to care asked for manager was told he was busy eating lunch was supposed to call me back guess what never did no surprise very very disappointing in the service

The staff is so good and respectful

Staff was great and friendly

Very casual experience. Ali was courteous from her greeting through the visit.

Chance, Deante, and Eric represented the Avon Ashley Homestore with an “A+/5-Star Rating” in my book.

For furniture, this was more my taste. Made several purchases , over multiple days with one delivery date, Yes!!!

I had found chairs online that I was interested in, went to the showroom to see if they had them, which they did not. The sales staff couldn't show me anything else with the same color/fabric as he'd "never seen it". Online is free standard shipping, the store tried to slip in $99 delivery free and could only offer a $65 doorstep delivery as a cheaper option. After being told to not order online as coming into the store would save me money and get better service, I left quite disappointed after wasting my time. The manager seemed annoyed that he had to cancel the transaction and wasn't sure he could do it. Don't waste the trip to the store, if you see it online, just order it. I was going to let it go but after multiple texts insisting I leave a review, here we are.

Bad experience in Ashley of Avon, Indiana, I was shopping for a barstools, found the ones I liked, but not the color I need, so I checked online at Ashley website founded it, and then went and asked the customer representative about it, but the stools where different price in store from online, ( didn’t said online only) , she recommended buying online, I when out the store, but then I asked my self why not asking about price match, and back into the store, front desk was a guy who said the price difference was more of 30% and they will not make money and asked me how I will feel to work and not make money, I asked for the manager maybe he will do the transaction because they don’t work for commissions ( they nevar called manager) between him and Ali nees, make feel so bad and the I was asking for free stuff, we have bedrooms , dinner and leaving room, furniture from Ashley ,I don’t think was right the way the treat us , just because was small purchased, I will make sure family and friends don’t go into this store they so bad…

Our Sales Person was awesome…very knowledgeable and patient. My first time at this store was a good experience.

Allie was my salesperson today and she made my shopping and purchases a pleasure. No pressure, answered all my questions and made everything effortless. Good job Allie and Ashley!

Ali was very easy to work with got things done quickly.

Not great Told furniture was in warehouse Took over 4 months to get it

Really good customer service.

Very kind, funny, and helpful staff. Stephanie gave me space when I needed to browse and was available for questions when I had them. We were stressed from a cross country move and she patiently sat and helped us through what we needed.

Absolutely insane what they want for furniture of that quality. Open a drawer on any one of their dressers and you will see what I mean. Costco will cost roughly the same for furniture, but drastic quality difference.

Chad was very welcoming, professional & helpful.

The salesman was really nice and very helpful

Excellent Quality, Reasonably Priced !

Great customer service by Jimmy and excellent and affordable selection of furniture.

Doug was very friendly and intelligent

Ali was great to work with! She was very personable and knowledgeable. She introduced herself and then let us browse around and find what we wanted. She made the process of buying new living room furniture quick and easy!

After having a horrible experience at the Greenwood location, I decided to go to the Avon location to make my purchase. Sophia Kelsey was wonderful to work with and even helped me pick out and measure a dining room set that will fit my space perfectly! The experience with Sophia was pleasant and seamless.

Well, from the time I walked into Ashley, I totally felt comfortable. Sophia, well, Amazing.. She was very friendly, knowledgeable and very patient with me and my cousin who helped Sophia pick out my furniture. A job well done by Sophia.. ❤️🤎👏🏽

James was awesome, very helpful, honest, and knowledgeable. Great customer service, gave me enough space to make a decision that worked best me. Really appreciate the great customer service and honesty.

Ali was quite helpful. Will be back for more with her as my salesperson.

Jimmy was very courteous from the start he let us shop but checked on us occasionally to see if we had any questions. He checked on the loveseat we wanted to see when it would be in for us . We never had to really wait very long on anything. In the future I will gladly deal with Jimmy again and I highly recommend him with all are furniture needs in the future.

7/9/2023 Adding details. Reached out again to Ashley Furniture on 6/27 via the provided email address. As of July 9, Ashley Furniture has not responded via phone or email. Followed up on July 9. The delivery experience we encountered was absolutely unacceptable and resulted in a section of a sofa being damaged by the installers, followed by a 12" long scratch in our oak floor. This was after they threw all the sofa pieces into the yard from their truck, covering them in grass and mulch. And during the entire delivery process, one of the two installers was standing in my living room playing on his phone, not helping at all. I am awaiting Ashley Furniture to contact me to resolve this matter, including waiving the $500 "white glove" delivery fee and providing a discount on the merchandise to account for the flooring repairs needed.

I love this place.

Was fast and easy to get help. Good customer service.

Freddy took great care of us when selecting our new sectional and mattress set. Great selection to browse and pick from. Returning customer for sure.

Great location , staff was friendly and very helpful .

Wonderful experience. Jimmy was friendly and helpful. I appreciated the fact that we were largely left alone, but he would come check on us and helped me pick out a sofa that fits my needs and style. Definitely recommend them.

I had a very pleasant experience and Sophia was super helpful by being knowledgeable and making the transaction smooth. Will be going back to see her for our future home needs!

I bought a dining table and bed from this store, also paid for the supposed white glove service. I received scratched furniture the first time around, so some of the furniture was left and the items that were scratched would come at a later time. Now, delivery comes a second time and they bring a new table but forgot the hardware to put it together. It took 5 visits total to have everything installed. Now one of my chairs is broken and every time I try to call customer service or anybody else, the automated voice says it’s closed. Incredibly disappointed as this is not the experience I had with delivery from crate and barrel. I am trying in good faith to get this chair swapped but this company doesn’t answer the phone

Staff was friendly and helpful

The best customer service he help me a lot thank you thank you a lot. Thank you so much he’s name is Feyt best customer service

Then please are very nice polite honest and help me do what I needed to do to get what I needed to do for the price that's very reasonable and I will be shopping there again

They answered all of our questions and were super friendly

Great selection and customer service

The sales representative Chance, was great. Very professional, polite, and helpful. I’ll return when I’m ready to purchase.

Very thorough and helpful. I never had to ask for help in carrying or loading. Salesman ‘Jimmy’ was educated and prompt with data regarding quality of items. Salesman was available but not ‘hovering’.

Chance was highly knowledgeable and helpful and made the experience of buying furniture worthwhile!

I had a very good experience. Thank you !!!

My salesman was Chance Webb! He was very pleasant and exhibited great knowledge of the type of mattress that I was interested in buying. He took the time to answer all questions that I had. I would definitely return to Ashley’s the next time that I need furniture or bedding. I was very pleased with my experience at the Avon store.

Jimmy took the time to really get to know what we're looking for and addressed all our questions with care.

We worked with Doug in the Avon, IN store and he was great! Professional, polite and was not a pushy salesman. He got us what we wanted at a great price! We did have multiple issues with our sectional when it was delivered. One piece had a tear in the fabric, one pillow had a blue ink stain across it, and the chaise piece had a large gap in the back and the cushion would not fit properly. We had to call customer service for all of these things and they were fast in replacing the piece with the tear and the pillow, but for the chaise we had to send in photos and have a subcontracted furniture repair company come look at the issues. He pretty much said he couldn’t fix the defect and then we had to keep calling Customer service to get them to replace the piece. They did eventually but we had to take the initiative to keep on the outstanding service claim. Now that it’s all finished we are very happy with the sectional, it was just a pain to have to replace 3 pieces of a brand new unit.

Sophia was super nice and professional. She got me taken care of quickly. Great experience

Delivery service recommended double the price than advertised.

Fred my salesman was extremely personable and not aggressive in his approach. One additional note was he and Tom, the store manager seemed to work very well together. Great teamwork overall.

Ali my sales lady was amazing. She was helpful, patient and very informative. I'm very happy with my furniture selection will be back for my dining room set.

Fred was wonderful! We brought my 90 yr old brother in to buy a recliner. Fred was very professional, patient and kind to my brother. Fred is a great representative of your company and an exceptional man.

Great customer service and friendly people. We have purchased from this store multiple times.

I am unable to even reach someone in store on the phone

Very friendly, very knowledgeable, and got us in and out

Found the living and dining room furniture we were looking for. The prices were good and the selections were great!

Sales lady was very helpful and friendly.

I will never shop Ashley Furniture again. I couldn't get approved on a loan for a mattress back in March of this year but somehow I'm being dunned for buying and financing a mattress there and I have no mattress. I keep telling them to stop I didnot get a mattress but I'm getting text messages and phone calls to pay my bill. I will have to turn them into BBB. ITS A BAD PLACE TO DO BUSINESS!!!

This experience was different from my first. I can say I will wait to see how the receiving of my order goes q

Took my handicapped friend recliner shopping. Stephanie was so patient and helpful! They had a nice selection of lift chairs available. Pleasant surroundings and good sale made me want to buy one of everything, just kidding! Clean restrooms, too.

Great deals in clearance! I appreciated the cheerfulness and friendliness of the sales representative as well. Thank you!

Very nicely laid out with alot of nice furniture to choose from. Our salesman Doug was very helpful and didnt hover over us but let us walk through and just look but was not far away and quick to answer our questions. It was a good experience.

Professional team

This review is regarding my wife’s experience at Ashley’s. We got a couch and it started looking really bad within 2.5 months. We have been trying to contact Ashley’s regarding this issue. And I will remove my review upon getting a credit for a new couch. This one costed more than $3,000. We have a warranty and are awaiting a technician to come view our couch. He hasn’t come in over a month and we keep calling back while we keep getting the runaround. I will remove this review upon assistance.

Absolute worst customer service I have ever dealt with in my whole life. I purchased a couch through Ashley‘s and the customer service people keep giving me to different numbers. (The run around) they purposely make the customer team very hard to understand. I’ve only had this couch for 2.5 months and it looks like this… (pictures below) I’m trying to get a technician to come and view the couch but they won’t come. I’ve called so many times and no one actually helps. I tried to avoid leaving a review until I had enough. This is my couch, I have a warranty but it doesn’t seem to be put to good use since no one can help me. I don’t want the same replacement because it’s obvious this is couch bad quality. I’m hoping for a credit to get another couch. This one was over 3k and this is what it looks like in 2.5 months.

I worked mainly with salesperson, Sophia. She was very helpful at finding the perfect accent chair for my space. Prices were reasonable and delivery will be within a week. Friendly business.

Bought new dinner table and chairs Near 1000.00 Waited 5 weeks after they said 7 days. Chairs broken in box pedestal on table broke This is product is garbage They offer to mail parts so I can take it apart and put back together

Very friendly, listened to what we were looking for and was a quick and easy process purchasing our sectional.

Chance was so helpful finding the perfect furniture for my daughter’s bedroom!

Ali is the best!! She made herself available but didn’t hound us while we walked around. She was helpful and sweet. Even laughed at my silly jokes. Of course we found an awesome couch and on a great sale!! Can’t wait for delivery!

If you're going in for something, ask for Fred. He is a great guy and helped tremendously.