Ashley Store Avon, IN

We just bought a three-piece sectional and it is a nice piece of furniture for the $. We did ask the salesman if the pieces of the sectional were connected and he said yes and they’re not. Do your own homework? The main reason I’m doing this review is that the delivery guys even though they were polite they were rushed. Thank God, I took the time to remove some of the hardware on the 36 inch door. I had to slow them down several times, the last time I had to get defensive saying that you need to remove the large cushions and pillows out of the 7 foot couch. They struggled to say the least!! . I worked for Mayflower moving company for a summer in college and in logistics in my career. In the process of still struggling they damaged my new front entry door and crushed A spot in my laminate floor. Thanks……… Sadly, with the rush job, I didn’t have time to identify this until they had left. My only recommendation is don’t sign for the furniture if something is damaged to your home or furniture. I tried to offer this ready lift system and they just forces it through while struggling. Glad I did not ask them to remove the same type of furniture. Still treated them kindly with drinks and treats as a good human should. I get it it’s not easy work. But Army training sir, needed Thanks for the rushed service that damaged my property. Jeff and MB Kumler

Purchasing furniture is a significant investment. Not only is it expensive, but it’s also something used daily, so it needs to last—and replacing it is not simple. We made several trips to this store after exploring multiple options online and in person. During our last visit, my wife was immediately singled out upon entering. One of the sales representatives made a comment in a negative tone to a colleague, saying she had been in the store before. Several other staff members also gave cold, disengaged, and unwelcoming attitudes. On a separate visit, my wife asked if she could browse independently, but a staff member followed her around the store, which made her uncomfortable. When she later returned for assistance, no one offered help, so she had to point out the rudeness before leaving. Regardless of whether a customer has visited before, businesses should value every person who enters their store with the intention to spend their hard-earned money. Unfortunately, this location failed to provide a welcoming environment, and it has lost our support entirely. 0/10 would recommend.

Freddie was extremely helpful and friendly.

Too much money

Staff were amazing! Patient and professional!

Good job

Small selection of things.

Great selection and customer service!!!

Freddie was very helpful and easy to work with! Got a nice sleeper sofa and was delivered in just a few days. Friendly staff and highly recommend

Chris was very helpful, knowledgeable, along with being professional.

Jordan May was very professional and thorough with selling me my dining table. I will be picking it up in December. Thanks Jordan.

Jimmy was very helpful and personable. Can't wait for our new mattress to come in!

Great customer service

Eloyd was so helpful with setting up my payment plan he was very professional and knowledgeable and I will ask for him every time I come in. Thank you Eloy

5 STAR SERVICE & EXPERIENCE!!!!! Jimmy-Manager was extremely professional, personable, knowledgeable, accommodating & efficient with the ordering/purchasing of our floor & table lamps! The Store is extremely spacious & carries an endless selection of top-of-the-line furniture! Selection galore … If you can’t find it here- you can’t find it, period. C & C~ Satisfaction Guaranteed!

I ordered a sofa table at the store in person. The original price was lowered and the item was on sale for what I was told $20 off. I decided to purchase the piece and when I got home to look the item up I saw the sale price was actually $80 off. I called the store and asked them to adjust my purchase price to match the real sale price. The manager agreed to do that for me and said I will be emailed a receipt to verify. 2 days later and I still haven’t received verification that I was refunded for that correct amount. I am disappointed that I have now had to call to correct this error twice and no one from Ashley’s caught the mistake or followed through and fixed it for me. Very disappointed in their communication and customer service.

Lena was very helpful and delightful to work with. Explained everything so I would understand it and let me shop by myself to figure out what I needed vs what I wanted.

Great service! Chris helped me find what I needed. Thanks Chris!

Quick and friendly and good pricing !!

I recommend this store. I had very good service.

excellent service ☆☆☆☆☆ The seller was very kind to my husband and we found what we were looking for.

I had such a great experience working with Lena W. at Ashley Furniture in Avon! She was incredibly helpful, patient, and knowledgeable throughout the entire process. Lena really took the time to listen to what I was looking for and helped me find the perfect couch for my home. She made the whole shopping experience easy and stress-free — no pressure, just genuine customer care. I couldn’t be happier with my purchase or with the service she provided. Highly recommend asking for Lena if you’re shopping at Ashley Furniture in Avon!

It was a pleasure working with Freddie. We’ve worked with him in the past and It’s always been an enjoyable experience in finding what we wanted for our home.

Jimmy gave us excellent customer services. He provided multiple options, gave some great recommendations and was upfront about pricing and delivery. We are excited to furnish our new home with Ashley.

Couldn't be more disappointed with the customer service and communication with the Avon location and the Ashely customer service line. Never received a call to schedule a pick-up of our furniture at the distribution center. The generic call center "scheduled a pickup" but the furniture wasn't even at the pickup center and had never shipped from Illinois. Just spoke with a store manager and there were no apologies or assurances that my furniture is going to ship..."maybe the next couple of days." They are very friendly in the store and make it easy to spend your money, but the ball was completely dropped after that. Very disappointed with the service I have received and will never return.

All was great on my end. Jimmy was great to work with.

Excellent

If I could leave no stars I would. We have purchased from them several times over the years and always thought we would give them one more chance to do things right. They have no customer service inside the stores. You have to call 20 different numbers to get anywhere with them. The warranty is a joke. Deliveries never go as they should. I would advise no one ever buys furniture from this place. It is the absolute worst!!!!

Great care and patience when helping me. Well made furniture. I’ve purchased from this store in the past.

Great working with the salesman

Eloy is awesome! Very professional and was extremely helpful in assisting me with finding the perfect furniture! I highly recommend him!

I was greeted at the door by Jimmy German, my wife and I had been to several locations looking for a Sectional Sofa, we did not get the Service we expected. We went to Ashley's in Avon where we met Jimmy German the Service and Respect was AWESOME, Mr.German was Profession and Personable he gave us a stunning experience with the Sectional Sofas, he went into great detail about the Pros and Cons of the Sectional we were looking to purchase , I've never met anyone and I mean anyone who had so much knowledge , thank you Mr. Jimmy German for the time we spent with you and for not pressuring us, thank you for the RESPECT you showed us, your knowledge is Unmatched anywhere in the industry . I will send my friends and family to see you when looking for furniture may God Bless and keep you safe. Sincetely James Martin

The warranty is ridiculous and seemingly a scam, they advised warranty is only valid for electronic issues... I purchased a couch. Almost $5000 and several hundred to include the protection plan, my couch has a zipper that broke off, I can no longer remove the outer lining to clean it. If I wanted a replacement, out of pocket purchase is required

I received great service from Freddy. I liked the fact that he allowed me time to browse around the store before approaching me. He explained the features of furniture I purchased. He was very thorough in explaining the warranty and delivery process for the future. He was very polite and answered all the questions I had.

Chris was very helpful & informative! I will be returning! Thank you!

Ben did a great job helping me pick out bedroom and living room furniture. He was knowledgeable about the products and completely answered all of my questions. Much appreciated customer service!

Upon walking into the store (a sea of furniture), we walked about browsing for the kind of recliner that I had spotted on the Ashley website. Finding that we had made it to the back of the store, alas, there was a display of multiple recliners; none of which matched the one I’d focused on. As no one had yet approached us to ask if they could be of assistance, I asked I there was someone who might. Fortunately, Jimmy German responded to that request. He was very polite and apologetic for our not being greeted. Upon seeing the product that I was looking for he immediately knew that he didn’t have one in the store. After trying several others we finally found a chair as comfortable as the chair we are replacing. He was very patient as we debated the cost, since this chair’s price exceeded what we had expected to pay. Jimmy was excellent as he politely addressed the typical topics (I.e. warranty, delivery, quality and features). When we left I felt that we had met a bright young man, who has applied himself to his work and become knowledgeable in various aspects of his business. The chair was ordered and we should be able to pick it up in the near future. My expectation high that future Ashley reviews will likewise positive.

Frederick is a great salesperson! No pressure and very knowledgeable about all aspects of the furniture Ashley sells!

It was hard to make a decision everything was so beautiful Enjoy the atmosphere of all the Beautiful furniture And I had a very nice salesman Eloy Rodriguez

Customer friendly, would recommend to family and friends.

Fred did a great job with me!

Great experience. No pressure. Highly Recommend Frederick for your shopping experience. He was professional and a very very nice salesperson.

Excellent customer service provided. Jim answered all our questions and explained all the details on the recliners.

Freddie was very kind and understanding to my needs and what my grandson wanted too. Kudos for a job well done.

No problems whatsoever with me in store finding what I needed, purchasing, and delivery were all done in efficient manner. I admit I was reluctant to do business with Ashley as I have heard stories of very negative purchase with non-delivery experiences.

We appreciate the great service and help we received from both Jimmy and Kia during our visit to select a new couch and Temperpedic mattress and adjustable frame. Their expertise was invaluable in aiding our decision process. Thank you so much for your assistance!

I was so thankful for the salesperson Eloy Rodriguez I told him what I was looking for and he made it happen ! Very courteous and helpful

Customer service was good. Not fund of the kiosk setting in the middle of the public having to enter my social security number. Plus I don't have alot of experience on kiosk. I had all kinds of questions. I just didn't like that part of the experience. I'm old school. I like to talk to a human.

Been was awesome... there to answer questions but not overbearing. Highly recommend Ashley Homestore.

Excellent salesmanship and listener. Ashley Furniture does need to do a better job on listing furniture dimensions for fitting into customer’s home.

Very nice and knowledgeable

Great team. Ben was very helpful. Process Wes quick and easy.

Dirk Bosworth was a real gentleman and answered all my questions about the chair! He made the check out process quick and easy.Thanks, Mrs.Baetsle

Very knowledgeable on products, made dissions easy

Personable, allowed us to ahop around our leisure while also available for questions. Not pushy.

Great experience. Love my new table and chairs.

Great service. Freddie made it easy.

Amazing customer service!

Chris ,our sales associate , was AWESOME! He was a great listener and gave us 3 options to choose from. We did shop around but felt like Ashley offered a great product, fair price and seamless buying experience. Our new couch will be delivered on Friday!

Sales man was very polite and patient with helping us get the items we wanted at our visit. Price was very reasonable .

We had wonderful service from Dirk the Avon, IN Ashley Furniture. He helped our family navigate the wide choices in furniture and answered questions and offered great solutions. Excellent job!

I received great service and help with my purchase at the store in Avon

Oh my goodness, I loved the incredible clearance deals I found. They were unexpected and when I got them home they were perfect for what I needed. I will be going back. I love shopping at Ashley Furniture

Ronald was very pleasant and took very good care of us.

Great experience! Informative, knowledgeable, friendly, nice.

All was good

Ben Sang our salesman was very patient and helpful. We came in three different times measuring and looking for our best fit.

Freddie was our salesman very helpful and personable. Edit: after reading fine print I'm pissed. Freddie had said if we bought the protection plan that if we did not use it we would get a check in full of the cost of the protection plan. It's not a check It's a coupon. So he lied to get a sale smh so dishonest Freddie! I didn't want the protection at first but he pushed for it and told my husband and I that they would send us a check. Hopefully my furniture isn't shit when it comes in!

Employees did a great job. Definitely be back to look at other stuff..

I’ve only browsed through Ashley Furniture twice, and my experience both times was amazing! My mom and I went into the store yesterday just to measure the couch and loveseat, and she talked me into purchasing it right there on the spot because of how comfortable the furniture felt. Our salesman and the manager stayed with us throughout the entire buying experience to help answer our questions and to make sure we were leaving the store satisfied with our purchase. The entire staff was extremely friendly, and gave their opinions about the couch and loveseat I purchased as well as some other items I plan to purchase down the road. Thank you Ashley Furniture for making our experience so delightful! Update: I truly appreciate how honest my salesman was, but I’m very upset with my local Ashley Furniture store because the manager charged me $3,000.00 extra for furniture that I purchased. When I cancelled my furniture before delivery was scheduled, the store manager tried to charge me $810.00 cancellation fee, but dropped the fee when he talked me into a verbal contract where i agreed to re-purchase the furniture during their Black Friday sale. Plus, every time my salesman talked about his ambition to become a manager, the current manager acted like the salesman wouldn’t stay in the management position long because of how honest he is. After thinking about the verbal contract for a few days, I shopped around and I ended up purchasing the exact same furniture from Furniture Fair. When I told my salesman about my verbal contract with Ashley Furniture, salesman’s co-worker suggested that I call Ashley Furniture’s corporate office and talk to them about my verbal contract. When I explained my situation to the corporate office, they told me that Ashley Furniture stopped charging cancellation fees several years ago. They asked me to provide them with my store’s location and the manager’s name and I was reassured that the store manager would be reprimanded. Plus, once I finished my phone call with Ashley Furniture, my Furniture Fair salesman’s co-worker told me that while Ashley Furniture offered me 5 years/no interest, they’re really charging interest because they’re charging extra for the same furniture as other stores. I ended up purchasing the exact furniture at Furniture Fair that I found at Ashley Furniture for $3,000.00 less.

Quick and easy sale thanks to Eloy!

Dirk was great to work with. Good price. Can't beat 50% discount

👍🏻

Awesome experience, Dirk was a pleasure to work with!!

Received my delivery (Wednesday 7/16) and noticed that an item was damaged. I immediately called customer service and they issued me a replacement and said that it was in stock and they could schedule for it to be delivered on Friday 7/18. My wife took off work so that she could be home for the delivery. It never showed up. No call, no email, no text. I had to call that evening only to be told that the delivery was pushed back to Tuesday 7/22. So my wife lost 8 hours of PTO for nothing. Now (Saturday 7/19) I just received a text saying that the item will be back in stock 7/30 and I will have to wait until they have it back in stock to schedule a delivery date. Very poor customer service and communication. We will never purchase from Ashley again.

Attentive and friendly sales staff

Wonderful non stressful experience! The attention to our needs was awesome. We went 3 different days & 3 different salesmen took care of us with a great deal of attention, even though only one would get the commission. Thanks to Freddie, Dirk and Ben! Very impressed with your professionalism!

Ben was our salesman and he was great to work with. I highly recommend working with Ben.

Salesperson Dirk. Outstanding job! He helped select all the right pieces for a small space. He's the best!!

Very knowledgeable salesman. Easy transaction

My visit to Ashley Furniture was very pleasant today. The employees were very welcoming and helpful.

Very professional and quick.

Ben did a great job helping me find everything I need at a great price!

10/10 recommend. Employees were respectful helpful and friendly. We worked with Ben and had a fabulous experience purchasing a bed set. Thanks Ashley Furniture and to the awesome staff!

Jaimin was great very attentive and friendly

Chance is the best salesman I have ever dealt with 😁 knowledgeable and Zero pressure!

Had a great experience at Ashley, Chance is an excellent employee. Found me exactly what I wanted in my budget, and snagged it just seconds before another customer could! Even demonstrated how sturdy the couch is by jumping on it lol

Ben was great with our questions and financial questions

(Translated by Google) Very good service (Original) Muy buen servicio

Emmi was our salesperson and was very helpful and knowledgeable when helping us purchase a sectional for our home. She also thoroughly explained the home delivery process.

Freddie was very professional and knowledgeable about the mattress and Recliner we were interested in. He is a people person for sure. We purchased the recliner and he will be our go to person at Ashley’s. We love the service and quality we receive. Thank you.

The salesman was pleasant enough and management swung around to check in. Prices were ok. Problem was that my elderly mother is in a wheelchair- the closest curb cut is NOT terribly close to the front door and navigating the store with a wheelchair is stupidly difficult. We went to other furniture stores that are very easy to navigate. When asked about both, the response was not apologetic in any way, even slightly argumentative. Ultimately the salesman charm when talking about products was not evening-out the challenges nor the non-apologetic tone.

I used my loyalty credit from five years ago and it was honored. Wish I could’ve used it on red dot items.

Jimmy was wonderful! He was very informative and steered us in the right direction to accommodate our needs. Gave us space but also there to answer all our questions. Very pleased!

Dirk was great and very helpful! He gave us the perfect balance between guiding us to where we needed to go but giving us time and space to look and try out different options. In the end, he helped us find exactly what we were looking for!

My salesperson was Chase and he was wonderful! He was very patient and understanding of my need. I was very indecisive and work with me and my daughter. Thank you for your wonderful customer service.

Chris made it painless and easy. Paid for my table and he helped me load it up and I was gone fast

Best experience ever stop in. Get what you want and need all-in-one stop. Thank you, Ben.

Ambar was fantastic. Give her a raise!

Great service!

We were in the Avon store 5 or 6 times before we purchased a leather sectional. Dirk was our sales associate and was very patient with us. Dirk deserves a bonus or a raise for his handling of this sale. Thanks Dirk.

Dirk was awesome this weekend helping us pick out our couches and dining table.

Ben was awesome took his time and let us decide and provided us with all the options possible thank you for your service

It was a great experience until I was charged for a protection plan that I specifically said I did not want. When the guy brought up the plan I said I didn’t want or to pay any extra fees. I was told it’s included in the “deal” at no extra cost. When I got my receipt I saw there wasn’t a deal. There was a charge for the table and chairs I ordered, then a separate charge of 199.99 for the protection plan. I asked the guy why it was added when I told him I didn’t want it. He said it’s automatically added. Anyways long story short the manager Chris refunded me the amount. Outside of that everyone was welcoming and attentive.

Emmi was great, first impression, her patience and her customers service skills. She was a great help.

Great experience from the time we walked in the first time and the second! Eloy Rodriguez answered all our questions and gave great details n the dining flavors we were considering. Helped us weigh the pros/cons. Will definitely be returning Customers! Excellent service ♥️

Rep was very nice and helpful!

We were casually looking for recliners and Jimmy greeted us, pointed us in the right direction and then left us to browse. As he checked on us we were telling him a few things we were looking for/concerned about with the recliner design. He pointed out the model that we ended up buying two of. Very excited to get them and very happy to work with Jimmy. He was very helpful, answered all our questions gave us the exact price we would pay with everything included. Highly recommend.

Memorial was a great help!

Doug Stewart was very patient and extremely helpful. Ask for him if you have any furniture needs.

Fred was very helpful and explained everything in great detail.

Doug was very helpful

The original sales guy that I worked with was awesome, but when I returned to purchase the furniture, he no longer worked at the Avon store. A new sales person (newly employed by Ashley) worked with me and was able to take my order with no issues. I felt like he did a very good job. His sales manager, who had to come over to check accuracy, was extremely unprofessional. He was condescending to both the salesman and myself, talked down to the salesman, dressed sloppy (holes in his ragged tennis shoes), and was very arrogant. I almost walked out on the sale due to the manager, but felt sorry for the sales guy being treated like that and decided not to punish the salesman by losing the sale due to the arrogance and unprofessionalism of his boss. The salesman did a great job, but the manager did not.

Quick service, they were very nice and picked up the trash and left everything as clean as it was when they came.

Was here not too long ago, great selection of recliners and sofas but I just cannot leave a good review after what I experienced. It would be a one star, but the sales staff were very good to me. The reason why I am making this review is because the salesperson I was working with was helping me out on a sofa I was interested in, but then their general manager Josh came up. He went into this weird medical pitch that clearly made both the salesperson and myself uncomfortable. He was insinuating I was unhealthy and going to die or something, and it definitely was not wanted nor does it fit the environment I would want when shopping for a couch. He was so high pressure it made me leave and buy elsewhere, and I doubt I'm the only one. Hope this review gets the attention from the people it needs.

Emmi Malcolmson was the sales person and she did awesome!!! She’s very talented, friendly and honest. She showed us all the bed types and what works best for our lumbar spine, and what pillows! She’s very knowledgeable!

Very positive experience primarily because of Jimmy, the person working with me. He was knowledgeable and polite.

★☆☆☆☆ Extremely Disappointed We purchased a full living room suite from Ashley Furniture in Avon, and part of that purchase included a lamp that—over a month later—we still haven't received. What’s even more frustrating is the complete lack of customer service. Despite multiple attempts to follow up, we haven’t received a single return phone call or email after multiple promises for the web chat and warehouse. For a large purchase like this, we expected far better communication and support. Extremely disappointed and unlikely to return. Thanks for the Ai response, in your reply to the original review, but we have tried that number several times and it is just the warehouse that promises they sent a ticket to the store and then we get nothing from the event. This is not only my first bad review I need to leave for a business, but my first time requesting help from a credit card company for non-delivery of a purchase. Do better Ashley. You have my info, you reach out to me.

Josh and Dirk went above and beyond to get us exactly what we needed. I couldn’t recommend them enough!

JUST KNOW EMMI AND JOSH ARE SO HELPFUL AND DOPE, I DEFINITELY APPRECIATE BOTH OF THEM

Ben was excellent he assisted me on my purchase I will update once I get my queen size frame.

Chris was very helpful and everything went smoothly

Great experience with Emmi and Jimmy!

I purchased the Claireah 3 Piece Sectional 90603S4 along with the ottoman. If you need advice, ask for CHANCE; he is very knowledgeable about furniture, including cushion quality, construction, and frame durability, as well as whether it has springs. These were aspects I wasn't well-versed in when I made my decision. Initially, I intended to take my business to Godby, but Chance's friendly demeanor and expertise convinced me to return to the store and buy from him.

Had a great experience. The salesman name was Chance. He seems very knowledgeable about the mattresses and answered all of my questions. We'll definitely return when needing something else.

Ashley furnature has a fairly good selection of recliners. The salesmen were helpful and as long as this piece of furnature is ready at the date promised,.I'll be satified.

Easy to order Great Customer service -thank you Ben. Ben explained our warranty -scheduling and set up Very pleased

Our sales associate Emmi was awesome. Very patient with us, gave us great information on anti-graviy sofas, which we purchased same day. Thank you Emmi being a joy to work with....

Very helpful and feel like I was given a pretty good deal for what I was looking for.

Great furnitures! Great customer service by Freddie!

Josh and Chris are great! They will make sure you are educated on their products!

Chris was great, he let us walk around and checked on us with no pressure. The only thing I have a problem with is Ashley's delivery fee, so high!

We had the great pleasure of working with Chance in the Avon store. He was personable, knowledgeable and patient. He made sure we got what we wanted without any hassle. 100% recommend you ask for chance when you look for furniture at Ashley!

After a bad experience at the Greenwood location, I decided to take my business to the Avon one and I'm so glad I did. Doug was great. Answered all my questions, didn't pressure me, didn't talk down to me because I was a woman in there by myself, honored the online sale price of the item I wanted, and got me in and out of the store pretty quickly. Left Greenwood feeling frustrated and unvalued. Left Avon super excited for my new reading chair to be delievered in less than a week.

I had a good experience at Ashley in Avon. I met a young lady named Ambar. She was great, I told her what I wanted and she was able to show me what they had. She helped me complete the sale.

The purchase process was great and delivery was quick and easy. They pushed us hard to finance even after we told them we’d be paying cash. Other than that it was a great experience and we’ll be back!

(Translated by Google) Good customer service and very friendly staff, thank you, highly recommended (Original) Buena atención al cliente y personal muy amable grasias muy recomendado

Staff were friendly and helpful as soon as I walked in the door. The store was clean, with an awesome selection.

Lots to choose from, also they dont always deliver on time, they didnt get my new mattress on time so they are delivering it one day before I go on vacation. I couldnt pick a delivery date for after I got back because, and I quote, if the mattress sits in their warehouse for 3 weeks someone will resell it to someone else and Ill have to wait another 2 or 3 weeks to get mine. This was after buying $6500 in furniture, Dont know if Ill buy from here again we will see.

Very polite and knowledgeable employees. Nice furniture. Salesman and manager both were outstanding .

We had the best experience, each question was answered and everyone was so patient.

Great experience with Chance. He was really helpful helping us figure out the best sectional and recliner replacement for our space.

Chance is a fabulous sales person!! He explained all details and showed us all around the show room before my son made his final decision!! He is quite a pleasure to be around!!

Ben in Avon assisted me over two days in my furniture purchase. He was funny, pleasant, and most important did not pressure me and didn’t waste my time. Check out was quick and seamless. I’ll be back!

Very knowledgeable and no pressure sales staff.

We have bought furniture from Ashley over the last 25 years of our marriage. They never disappoint! Very knowledgeable, courteous, greeted with a smile, helpful and recommend them to anyone who is looking to purchase furniture.

Jimmy did a great job explaining and show me exactly what I was wanted. Was happy with my choice of furniture. The delivery is above amazing. DeMarckus was a great leader for Carlos. Both worked effectively. They were very polite and accommodating! Any questions I had were answered. You should be very happy with those two men, especially DeMarckus.. Thanks You for an excellent delivery!!!

Freddie was great working with us and getting us the best deal available.

Doug was super helpful and was throughly knowledgeable in the products offered and made the buying process fun and enjoyable.

Had a great experience. Would definitely come back. The salesman was very knowledgeable.

Amazing experience

Very pleased! Chase did an excellent job helping us!

Best customer service by Freddie, he was so friendly and helpful

Edited Review: Shopping in-store was great, but after delivery I found damage on one of the items. I reported it right away with photos and timestamps, but the store kept pushing back and never made it right. If you spot any damage, refuse the delivery, dealing with them afterward is a nightmare.

Dirk was amazing and very helpful with our purchase of a new couch!

We only use Doug at the Avon, Indiana store because he is very attentive, professional, as well as kind.

Randy was very helpful! He helped my mom and I pick out new couches for our living room and got us fitted for new mattresses! We will be back.

Had a lot of different options. Doug helped us around the store until we found the perfect furniture for our family. He was very professional and knowledgeable. Our purchase went very smoothly.

We are building a house and completely buying all new furniture. We dealt with Chance each time we went into the store! He was fantastic and very knowledgable! However, when we had to go back and look at a mattress after the one we wanted was out of stock, we ended up passing on a mattress after being completely berated and embarrassed by another employee after not taking his advice about a certain mattress. My husband and I have never been talked to that way. We won’t give him our business in the future. But Chance was fantastic!

Ben was the best! If you got here make sure you ask for Ben. He’s super knowledgeable and helped out a ton. Ben is the guy you need on your side with showing you what they have and helping you make the best decision for your budget.

Randy was awesome and helped us with all our requests. Walked in looking for a mattress and maybe a dining table, and left with the mattress, dining table, AND the Stupendous sectional 😅😅.

(Translated by Google) Very friendly, attentive and respectful people. Very happy with the service. (Original) Pesonas muy amables atentas y respetuosas. Muy conteta con el servicio

Excellent price and service!

Beautiful living room set. The sales person was real nice with us. Very helpfull

Amber was great! We walked in and explained what we were looking for & she hit the nail on the head!!! She was very knowledgeable about the products and services. She was very friendly and we will be looking forward to returning!

Great service outside of the strange medical lecture we received from the General Manager.

I really enjoy talking with the salesman and he was knowledgeable about the furniture.

The experience started off good. Delivery was scheduled, took time off work and next thing I know, they are trying to reschedule. After making some phone calls I learned Ashley Furniture schedules delivery dates based on when the product is supposed to be delivered to them, not when they have the product in hand. They wanted to reschedule the delivery 2 weeks later. After getting upset they offered to refund me $100 and would not guarantee they would actually have the product for delivery on the rescheduled day. I don't know about most people but I can't afford to keep taking days off work in hopes the product will be delivered. What kind of business does this? Seriously, who schedules delivery dates for products they don't have in hand? I show up to the store to cancel my order to find out no one is willing to help. They claim the only thing they can do is sell stuff. The only thing this store honestly cares about is their conversion (how many people are buying vs walking in). They will do whatever and say whatever to get you to buy but the second you have an issue they want nothing to do with you. The only thing they will tell you is you need to call their customer service number. After calling, I spoke with three different people listening to kids crying, TV's and barking dogs (work at home associates) before I finally got someone who was willing to submit for a refund. I will never do business with this company again.

Dirk was very helpful and I really appreciate it!!

Sales clerk was great. Delivery was quick and efficient. Furniture very comfortable. Processing payment was extremely slow and tedious. Since purchasing the furniture I have been buried in Ashley emails.

My salesman, Dirk, was one of the best. He was patient and showed me the different options available for what I needed for my home. Definitely a good experience.

I was in the market for a comfortable sectional, decided to stop in one Friday evening with my daughter to browse. Ended up getting amazing customer service from Chance Webb! He listened to my exact needs and wants, and delivered big time. He was full of knowledge, I learned more about furniture than I ever intended. He was far from pushy but instead guided me through my decision making with ease. I ended up finding exactly what I was looking for, wait time was only about 2 weeks. The white glove delivery team came through with all promises. Delivered quickly, 100% on time, and were overly respectful while in my home. Experiences like this is what will always keep me coming back to Ashley Furniture. ThanK you Ashley Furniture, thank you to the delivering team, and more importantly thank you Chance Webb for making it all happen!

Walked the whole building, they were not busy. Not one associate acknowledged us. One employee was jamming to some music at a workstation. Another manager was walking around with balloons. We were there for around 15 to 20 minutes. We were checking out Bob's, Ashley's and Godby's. This was the worst location for customer service of the three. We ended up dropping 7k over at Bobs. For us they missed the mark and we were very disappointed.

Chance was very helpful and knowledgeable about what i was looking for and took the time to explain all of the advantages of each product I was interested in i would recommend him to assist you in your next perching

Fantastic service from Chris the assistant manager. Helpful through the entire process, and broke every thing down number by number so we knew exactly what we were purchasing and getting into. Excited for our new sectional!

Would not recommend looking for a new mattress here. "Sleep" salesmen were vultures, from the time you walk in to the time you walk out, somebody will be ranting about mattresses and the biology of sleep. Trying to put you in the most expensive, saying it's the best for your body type. Not letting you explore on your own. Ended up leaving with a headache and getting a mattress from a different store at a fraction of the price.

Beautiful product and service

Ambar let us know right away that she was new but would help any way she could. She underestimated herself. She is very knowledgeable, answered every question, showed me exactly what I was looking for. We are very happy with our purchase. Thank you Ashley and Ambar

Super friendly, laid back, sales associates not pressuring you. Our sales associate, Freddy, was awesome! Got us in and out. Great experience at this location!

Excellent customer service. Agent very knowledgeable

Avoid This Store – They Only Sell, They Don’t Help! I strongly advise against purchasing from the Ashley Furniture location in Avon, Indiana. This store is sales-only, meaning if you have any issues after your purchase, they will not help you. Instead, they’ll direct you to a corporate customer service number that is a complete runaround and a nightmare to deal with. We were very clear when placing our order that we wanted everything delivered in one shipment,. When the delivery arrived, the drivers unloaded a partial order without telling us in advance that key pieces were missing. After finding out, it was going to be almost 3 weeks for the remaining pieces, we no longer want the order. The store completely washed their hands of it, telling us they “just do sales” and that we had to deal with corporate. After a week of frustrating phone calls, corporate refused to accept a return, despite one of their own reps saying we had a case. Now we are stuck with furniture we didn’t receive in full, never agreed to take in pieces, and has been sitting untouched with the tags still on it. The assistant sales manager even admitted the situation was their fault, yet still, no resolution. Bottom line: This store will gladly take your money, but if anything goes wrong, you’re on your own. Buy elsewhere unless you’re okay with zero accountability.

Excellent service, quick and easy purchase process.

Freddie was awesome. Truly a genuine person. Made the purchase easy and didn’t feel forced. My wife and I, felt like we got the best deal possible. While meeting a really great person. Thanks again Freddie!

I had a very pleasant experience with Ashley Avon, Joshua really took the time to help me pick out an option that best suited my grandmother. I am very happy with my purchase today and look forward to being a customer in the future.

Great experience

Chance was my sales representative at Ashley Furniture this evening and was very helpful. Got me the best deal that he could on my 2 new bedroom chairs and free delivery as a bonus. I give him an At. Most of the furniture in my home is from Ashley Furniture. Always pleased with the quality and service. 😊

Jimmy was great. Quick and painless.

Dirk at the Avon location was very helpful and knowledgeable in our decision to make sure we got a couch to fit our family! Can’t review the couch itself yet, it won’t be ready for pick up in Indy until February 1st.

My elderly father purchased several thousand dollars worth of furniture weeks ago due to moving into a senior living facility. He has yet to receive most of the furniture including his bed, couch, and recliner. He now has been told it will be another 3-4 weeks. Unbelievable that your store would allow this to happen. He needs more furniture but not from here!

Excellent service.

Freddy was very helpful and had a good sense of humor!

Loved my experience at Ashley in Avon, IN! Chance was extremely helpful and very patient with us. We’re the kind of people who want to look at everything, explore all the options, and spend time weighing the pros and cons. We walked away with a purchase that I think we will love.

Very informative, very easy to talk to, very easily walked out pleased and satisfied

I'm so happy with my recent purchase from Ashley store in Avon. Ben was very helpful yet not hovering. The other random staff were friendly and willing to assist.

Worked with Fred and he was friendly and knowledgeable. Would recommend him to anyone.

Fred and Joshua were so informative, patient, extremely kind and knowledgeable. Definitely some of the best customer service I have had in a long time. They took their time and made sure we felt like family. Thanks for making this experience so easy.

Chance Webb was very helpful and we so appreciated that.

Chance was very knowledgeable and we really enjoyed working with him.

Chase was very informative

Great customer service and quality products!

Sales rep wasn’t thorough. It was short. Asked many questions about the product. Short answer. Rep was ready to make the sale but not earn the sale. Product we wanted they no longer have. Very disappointed experience. We did place an order but it felt wrong, bad decision. Canceled the order.

Wonderful experience, Dirk was very professional and patient while I was deciding on the best couch for my home. He was very helpful and kind. It's much better than the Castleton store, which only cares about sales. 1/20/26 When I first wrote a review on this place I was pleased with the service. Sense then this place is a nightmare. I have had the worst experience with Ashley furniture in quality of their furniture and customer service and their warranty department. When you request help for items you receive poor customer service. Everything is online or call into 800 numbers where your spending most of your time talking to AI They use a 3rd party to deliver furniture and they are not trained so it took a month to receive legs for my mattress. My son is a professional athlete and is able to receive incentives from Ashley, the time and money wasted with this company is not worth it. My son purchased the extended 5 yrs warranty plan and you still can be denied. You are showered with professionalism and kindness when walking through the door after you purchase that's it!. I will NEVER purchase another item from Ashley Furniture! Trust me when I say don't support. Im saving you money and a headache.

This place is an absolute JOKE! My wife and I ordered a $2,000 dining room table on black Friday. It was delivered to the wrong house, then it took an entire week after that to get any answer from the manager other than "I don't know" and "I've been busy"... SERIOUSLY?!?! Great customer service! We finally got it 2 weeks after the original delivery date. Absolutely the worst experience I've had buying anything. AVOID AT ALL COSTS.

Ben did awesome. Couldn’t have asked for a better person. He was able to get me more than what I wanted but I needed everything and he pulled it off. Give that man a raise

No-pressure sales, great pricing, and our salesperson Chance answered all the questions we had. Great experience all around.

I've worked with Jimmy multiple times, and have left happy every time! He goes above and beyond every time, going as far as giving his customers a direct line to him! He's given me the best price possible, and he made sure I got my items as soon as possible, and was honest before my purchase when they weren't immediately available. I would highly recommend asking for Jimmy!

Customer service was very good as we were treated respectfully and we picked a good day since it was 20% off 😊.

Fred and Rodney are great at what they do. Both very thorough and patient. Got me in quick and helped me with all my furniture needs.

Went sofa/sectional shopping. Many sofas look used; seat cushions not holding up, loose material on seats. Difficult to maneuver around. Staff pleasant!

Really liked the quality of the furniture in the store. Great customer service from Doug, not pushy and explained things well. They do greet you immediately which is kind of annoying when multiple people are like walking to you but overall a great experience.

I WILL NEVER DO BUSINESS WITH THIS LOCATION AGAIN. JIMMY IS THE WORST AND WILL TELL YOU ONE THING IN STORE AND THEN ANOTHER OVER THE PHONE. NEVER DO BUSINESS WITH HIM!!! JIMMY YOU JUST COST YOURSELF A NICE COMMISSIONS CHECK, WE WOULD HAVE LOVED TO DO MORE BUSINESS WITH YOU, BUT YOU SCREWED UP.

Jimmy German was helpful from start to finish. I couldn't have asked for better customer service or someone who cared about what was best for my family and me.

Ben and Chase were great to work with

Jimmy was so amazing and patient with us during the process of buying our new couch! He was very kind and informative. I would 100 percent recommend him as your sales rep! Thanks Jimmy!

Doug is accommodating and great!

They had what I wanted In Stock and Delivered when Promised! Couldn't get any better! Thanks!

Dirk was very helpful and knowledgeable

This Ashley is under new management and we had an excellent experience compared to 5 years ago when we bought furniture there. I was very stressed about taking my 2 year old with me to a furniture store but the staff was all so helpful and kind and even offered me water and a place to sit which I appreciated as I am 8 months pregnant. I also didn’t feel pressured to buy anything or followed around the store which I feel happens at a lot of furniture stores. Overall a great experience.

We had a great salesman Randy Robinette II.

Jimmy was very polite and patient with us while deciding on a dining set and when we did decide, he was thorough and very explanatory with all the details. Job well done Jimmy!

Black Friday had a GREAT experience. Friendly and very helpful staff. Bought 2 pieces for my daughter and a power lift chair for my wife. Chair was close out and got a good deal. Thanks Ashley Furniture

Staff member who assisted us in our viewing of sofas was very patient, attentive, and informative and his name was Dirk

Chris R was very helpful for finding the best sofa for our needs. We always buy our furniture from Ashley in Avon and take advantage of their Black Friday deals. We'll definitely go back.

Very friendly service and an all around fantastic experience!!!

Totally Excellent, Understanding, Patient Customer Service👏🏾 Absolutely Wonderful place to shop for your Furniture! Mr. Joshua and Mr. Dirk Provided Fantastic Customer Service Thank You🙂 I Pray🙏🏾 Blessing Fall your way Ashley Furniture and Mr.Joshua and Mr.Dirk for representing Ashley Furniture in such a Professional Patient Way🙂

Chris was very helpful for my needs.

Costumer service is Excellent. Randy understood exactly what I was looking for, and I am happy with my choice. It will take a month to get it. I can't wait to delivery. Will be back to give an update.

We were met at the door by Ben, who did an awesome job! This negative review is not a reflection on him. He was very tentative and helpful! However, my wife and I were in there shopping for a new sectional last night (11/11/24) since we have a $749 credit from a previous purchased warranty that we were never able to use (that’s a different story), but we took a good hour and a half of Ben’s time finding the sectional that we wanted. We got it picked out, had our price confirmed only to be told by the manager, Jimmy, that we could not apply our credit towards the purchase of the sectional because it was at an “As Advertised Price” and we would have to purchase the sectional at the full price to be able to apply the “discount.” The $749 “discount” that I have was money that I had given Ashley Furniture 5 years ago in the event I would need a warranty on my previously purchased living room set (which broke less than 6 months after purchasing). It wasn’t some promotional thing they gave me. It was my hard earned money that I gave them. I never used the warranty and they’re saying I can’t use my credit on something I picked out in the store unless I pay their full price. They are thieves! I regret furnishing two of my houses with their furniture. Never again will myself nor anyone I know ever come back to this joke of a place. Terrible business practice! Go to Godby! That’s where I will be taking by business!

Worse over$10,000.00 I could’ve spent ! They lie about delivery dates, plus! I’ve got fiurniture that is still not put together all over my floor but as of today they haven’t ordered the screws to put it together ! Plus so much more is wrong. Calling BBB now!

We came in looking for a reclining sectional. They were patient with us and gave us our space. We looked at other furniture stores but eventually came back to Ashley to purchase.

The guy that was helping us was one of the best he was so nice i give him a ten thank u

Great experience...go see Fred!

Ashley Furniture was an awesome experience. If you’re shopping for furniture near Avon, stop in and see Freddie.

Ben was thorough he was friendly, professional and nice

Chance was a great help! He wasn’t pushy and helped us find what we were looking for. Can’t wait to get our purchase next week.

Excellent expertise in sleep Products and great customer service

They sale persons was very help in every area from suggesting to loading up. And Chris was very Knowledgeable about Suit, we chose.

Chance was great to work with and made our furniture experience hassle free!

Chance was kind and patient with me.. Very knowledgeable about the product I bought and would definitely ask for him again.

Service and transaction was smooth. Excellent inventory to choose from. We will be back!

Chris in the Avon Location was excellent. They listen to what I wanted in a mattress and what I needed it And help me find all of that in a price that best suited me.

Going on 4 months now and we still don’t have a complete bed. Almost thought we got there until the frame came with the wrong parts. Now we’ve been waiting another three weeks for a very common part. Not worth the hassle. Edit: I did actually try reaching them several times and they just hang up – even on their website's chat feature. Once they have your money they do not care. We never even received all the things we ordered.

Very well customer service

Randy goes above and beyond for customers.

We received really good care from Jimmy German. He was very patient with us. He was very informative and helpful.

Ben, Josh and Jimmy where very helpful and knowledgeable they made the whole experience a lot easier on picking a bed for someone wit a bad back.

Good product. Good service! Would definitely recommend them to anyone looking for quality product and service

We were looking for a good recliner for my husband. We came in, left and came back after visiting 2 other furniture stores. Jimmy was very helpful. He didn’t push us towards a purchase but was close at hand for all questions. The quality of the furniture is great and we love the protection plan and delivery options. Well done Ashley Furniture!!!!

i purchased a living room outfit and the couch was too long to fit thru my front door and so i had to order a left and right arm chaise well i was told the price would be adjusted and it never was ..then when i called them to ask about why it wasnt changed i was told that they didnt have to change any thing lets see 800 for a couch and the chaise was going for around 499 my price was never adjusted and now im tryin to get the money back that i paid for the warranty that i never used since i was also told that when i paid off the furniture ifi didnt use the warranty that the money would be refunded back to me well i just paid off the over priced furniture and lets see if i get my warranty money back ..im thinking NOT GONNA HAPPEN ashley furniture is the biggest ripoff place to get furniture from I WILL NVER BUY ANYTHING FROM THERE AGAIN NOR WILL I REFER ANY OF MY FAMILY OR FRIENDS TO THEM ...how is it ashley will respond to the positive comments but not the negative ones cmon respond to them all customer is always right also the guys that delivered my furniture were like for an extra 50 bucks for each of them they would lift the couch up on to my deck im like get out if here with that noise i went and complained to ashley and they were like really and that was all that was said to me bout that it took them 3 months to get me the other chaise but do you think that they would offer me any kind of compensation hell no ive beent to the store multiple times and nothing has ever come of the visits so if they read this they should really refund me at least 3 months of my payment money and my warranty money that i paid almost 500 $ for 9/25/24 4:06 pm thats funny i was messaging a operator from ashley and they were like we dont give refunds you will get the money back from the warranty in the form of a gift card i dont want no gift card i want my money i was told i would get and the operators told me i had to take this matter up wit the store i got the furniture from i just want my money back since i over paid like 3 months and my contract was never fixed to show the proper furniture that was delivered

Mr Dirk was such an amazing person! I was overwhelmed by his customer service skills, though I haven’t received my item but I have confidence in Mr Dirk. I’m excitedly looking forward to receiving my orders

Chase was very knowledgeable, helpful and patient. Thank you for being so respectful.

Freddie is awesome great personality Joshua as well Great place to shop

Ordered 2 tulen recliners/ rockers from Josh, he was knowledgeable about the product & a flash sale was going on for those recliners- we got them 1/2 price today- he scheduled delivery for next Wednesday- happy with the service & product- Thanks again Josh😊

Delivery service is TERRIBLE!!! Our king bed frame was missing 2 pieces that were to be delivered and then we found out that it was actually missing 4 pieces and 2 of those aren't manufactured any longer. Our queen bed is also missing 2 pieces to which nobody seems to know where they are. Our delivery date has been pushed back 3 times all for us to still not have what we need. You can't call the store as noone answers. It takes you to an automated system to try and help. We will be driving to the store to remedy this. Do yourself a favor and purchase your furniture elsewhere.

Loved the pieces that Dirk helped me pick out. Process of ordering and scheduling delivery was very simple!

My husband and I were shopping for recliner that would meet specifics that we want. The sales professional (James German) showed us the recliner that met all of our wants. Jimmy was able to show us how durable and comfortable the recliner is in addition to being on sale with an offer for a protection plan. I highly commend the service provided during the sake and believe that I can get help and/or answers if needed be. I really looking forward to getting my new recliner!

Great service. No pressure nice variety.

Sales person straight lied to us about their exchange policy. We visited the Avon store twice and talked to the same sales person as we were looking to furnish a 1800sf basement that was just remodeled. I asked if they had the software to place the furniture in rooms. The sales person said no, but we are working on it. OK was my response. And I am not sure if the brown or gray would look better or if it is the right size. Sales person replied that if it does not fit or color is wrong we will take it back and you can apply the price to another piece. OK. Cool. Come to find out the couch would not fit down the stairs. Contacted the sales person to let him know it would not fit. He informed me that all sales are final an I needed to contact corporate. I don't want a refund. I just want a couch that will fit. Corporte says no exchange. Store manager says no exchange. Now I'm stuck with two couchs still wrapped up. Buyers be ware if it is not in writing, they will not honor their word. A week later I'm still waiting for the refund of the rest of my order that was not picked up.

I am giving Ashley Furniture no stars, but am required to give them at least one for this post, with the experience my husband and I recently had with them. We had been looking for a couch to do in our basement and had done our due diligence with looking at approximately eleven stores in Indianapolis. We settled, finally, on two couches from Ashley Furniture due to their price matching of another store we found the same couch and the employee informing us that we could change the color or couch if once we got it into the space; it didn’t work. We picked up our order due to not needing delivery. Once we got home, we realized that we were unable to angle the couch correctly to get it down the stairs even though it would fit through the doorway and in our basement. We contacted Ashley to see if we could exchange the couches as we were unable to use them due to this challenge and as the employee informed us. My husband was not given a direct answer by anyone and then finally reached corporate to be told that they could not help us and we were stuck with two couches we could not use. I then reached out to them with the same experience. It was frustrating to be told one thing repeatedly in their store with no compassion or solution to help us, even though, if we would have paid for delivery they would have let us. The experience we had was that this was a family owned business who wants people to be happy and confident with their purchases, but this is not what we got. I strongly encourage you to utilize a different furniture provider; one where their services matches their word. This is in response to Ashley Furniture’s response: I have contacted the numbers provided prior to this review to explain the situation and have assistance in us being able to utilize couches we purchased. However, my husband was informed by corporate that all sales were final, which is opposite of what the employee informed us, and there was nothing they could or would do. I also contacted Ashley through the online chat system and received the same feedback that there was nothing that could be done. So, I will not be contacting you again with the same result.

It was wonderful to go see contemporary pieces that aren’t bland like in Fort Wayne Ashley! You guys restored my faith in Ashley! I also had a very funny salesman who I was very happy with as well!

Chance went above and beyond from the moment we came in ( he grabbed wheelchair for my father in law immediately) all the way through purchase, arranging for me to get the chair in ASAP to alway responding in a timely manner even on his day off! Thank you, Chance!!!

Great experience at Ashley shopping for couch, love seat and rocker recliner. Malik was great. He was very professional, friendly and answered all of our questions!

The staff that attended to me was nice, professional, respectful and very patient with me. They have a lot of options that fit my budget and their financing is great. I am glad that I shopped at the Ashley store in Avon.

Dirk did a great job getting us set up with our new purchase.

Very helpful and not pushy at all. Great sales for the holiday. I had Freddy and he was great!!

It was great! Will go back for sure. Great salesman in the sleep area.

Chance was very friendly, knowledgeable, and helpful

Very good experience! Z was very friendly and communicative and made the experience of purchasing our new couch relaxing and easy.

They came and delivered the furniture when it was scheduled. Everything was assembled and put in place. All the trash was taken out. I was pleased with the whole procedure.

Great Service found exactly what I was looking for. The sales person that helped me was very helpful.

Great experience. Freddie was very helpful finding what I was looking for and he was knowledgeable in every piece of furniture I looked at.

I found a mattress that is soft enough for me. Extra expensive but getting it on the lowest price then taxes made it not too far over it's original price so as expensive as it was that seemed like a reasonable deal

Ordered love seat and sofa. Was charged 250.00!for delivery and was pushed back several times from 11 am arrival until 6 pm. When arrived sofa was damaged sent back and never heared about a replacement until I emailed they said new couch delivery would be on Aug 14th. A few minutes later they rescheduled that day in us to Aug 20! Horrible service and had disrupted our appointments and missed a daughter's surprise bday party. Unbelievable. Naughty a lot in the last from Ashley but not again. Looking at other reviews made my decision as this is not a one off

The shopping experience was great, the delivery and setup ended up being a nightmare. The couch and bedroom suite was delivered on 7/23 and ended up not having the correct slats. Box stated full but slats were for queen bed. The driver had the correct size shipped but no hardware was sent. I had to call customer service and they ordered the hardware, this was now August 1st and bed is still not setup. I notified I had received the hardware and they told me they scheduled setup for 8/6. I call on 8/5 and was told it was never scheduled. The customer service person said she could schedule for 8/13. They only service my area on Tuesdays. Customer service was not helpful in the least and the service overall is TERRIBLE!! I would probably have been happy if they would have at least offered me some compensation for all the delays and inconvenience that they have caused. I also had to instruct them on how to put the feet of my couch on. They acted like they had never done them before. What a disappointment, I will not be recommending Ashley to my friends and family. In response to Ashley, I have called and text both of the numbers you provided and they were of no help!! Ashley needs to contact me and make sure this gets resolved. They don’t seem to be able to expedite a service call to correct the problem. Customer care should be more flexible to insure customer issues that have gone on way to long are taken care of immediately!!

I hate being followed around the store and being asked a million questions when I just want to look. I did find a couch I liked and the process of financing and ordering the couch was easy. Was also able to change my order later that day pain free when I texted Malik.

Chance was absolutely amazing and wonderful to work with and so easy!! Thank you for helping us with our new office furniture! JayBird Roofing

Higher priced items than other stores.

Great experience.. Awesome furniture... very professional sales staff and delivery team.

Freddy was a pleasure to deal with and helped my family out. I appreciate his honesty and work ethic

I had to update my last review from June 11th , I am very disappointed In Ashley's "white glive " delivery My Mom kitchen table set was supposed to be delivered on June 25th but was delivered on July 3rd Now, here's the problem not only was the table delivered late, but it came without the base 🙄 my mother had out of town guess coming with nowhere to sit, she got rid of her old table set she contacted the store and spoke to Freddie, the salesperson who helped her with her purchase he stated he would get back with her about this issue but NEVER did I see now he only cared about making a sale and getting his commission on top of that the delivery driver stated he does NOT know when the base will be in and someone would "call" her when it is in , I would expect something like this from V.C.F but NOT Ashley's.

Specialist approached but we’re not pushy. Doug was very helpful and patient with all my questions and indecisiveness.

Freddie was the best ever. We talked with him a few times. Finally made a choice and was happy Freddie could finish the deal. We are a repeat customer. Love the product.

You have a great store and quality furniture. I was able to find everything that i needed. Your salesman was great in helping me find exactly what i wanted.

Chad was my sales person and the best I have had in 40 years. He ask me questions about style, use and what features I wanted . He showed me exactly what I wanted. He was patient, professional and friendly. I will return because of my experience. Sheila S.

Jimmy was very knowledgable and helpful with our purchase. Staff doesn’t push to make a sale they are just there to help you out. Ask for Jimmy!

Our buying experience went so smooth. Thanks to Jimmy who was our salesman!

My experience with Ashley has been horrible, the 2 pieces of furniture I did receive of the large order in May have already broken and needed repair. Then their repair procedure is a nightmare and completely a burden for the customer who had nothing to do with their defective product! Then they supposedly opened service cases with a technician to repair the broken pieces 3 times, nothing happens, then I am expected to constantly call to see the status of my repair case only to find out they are canceled! I have been told that pieces of my order are in stock and then they are not delivered! I’m done with Ashley!

Went in the store location Avon on 36 and none of the store representatives greeted us and we felt ignored. Very rude and unprofessional.

The experience I received from Chris and Malik was beyond professional and helpful. They did not stop until I was comfortable with the choices I was picking and was knowledgeable about the product's benefits and possible problems. These two gentlemen also made sure I understood the financing process. Overall it was a great experience, one I would definitely do again.

Salesman was very nice and helpful. We purchased a new mattress and he was very good about answering all our questions.

It was great but the furniture didn’t fit and led like to try to return it but no one will text me back from customer service.l as I was instructed.

Jimmy was very helpful in helping me find the perfect shelving. Exactly what I was looking for at an affordable price. Now I can get my bedroom back into shape. Thanks Jimmy. ☺️

Very kind and they help you in all the doubts you have

Freddy was amazing and was very very knowledgeable in our furniture buying experience. Every questions we asked him he was able to answer and showed us why we should consider the peices we did. We will definitely be back to purchase our sleep number bed when we have the cash to do so.

Purchased a dining room set that included 4 chairs, a bench, and the table in early February. The set was delivered “white glove” on February 28. Two gentlemen put the pieces together, said they were done, and left my home. I immediately noticed multiple areas of damage on the table top, 3 chairs, and 1 leg of the bench. I called the guest service number that same day and emailed photos at their request. I was told the parts for replacing the chair backs and bench would be ordered and delivered to my home but the table top would need to be assessed for repair before replacing. I argued that I ordered a brand new table that cost $1400+ and I would not accept a damaged repaired table. My concerns were not heard and a service man was scheduled to assess the table and came on March 11. The chair backs were supposed to be fixed at that time but he didn’t repair or fix anything. The chair backs were ready for replacement but the bench leg that was sent was not the correct part. He submitted paperwork and told us the table would be replaced. I waited a couple of weeks without hearing anything on the status of replacement. When I called the service number and Avon, IN store (where I purchased the table) no one knew a thing about the issues. So basically I was still at square one with nothing done to repair or replace the damages. I would receive AI generated messages almost daily from Ashley furniture that would only cause me more frustration. I would call weekly to the customer service number and the Avon store for assistance and was told a “escalation ticket” was placed. Never heard any follow up from the manager Tom or assistant manager Chris after I was assured they would give me follow up. During one phone call to customer service they offered me $100 to “just keep the table” and forget the damage. Just beyond ridiculous. After my weekly call to customer service in early May my concerns were finally put through to an escalation person who called me back, I sent all the photos of the damaged table again (because there were zero records of my previous contact attempts). And they sent a new table on May 16, 3 months after I received my original order. The way Ashley Furniture Avon, IN store and customer service line handles their business is disappointing and extremely frustrating to work with. Not to mention the waste the company spends on shipping multiple wrong parts and terrible lines of communication.

Salesman was very nice and helpful.

Great business had what I wanted . And the sales men was very helpful . Thank you for being so nice

Great price and experience, they help us and treat us well from the minute w walk in, till we left, thanks Ashley for making our experience a great one.

Purchased over $4,000 worth of furniture. Furniture needed a repair. Called the day of delivery about the cabinet door needing fixed or for them to replace the unit. They scheduled repair service for their earliest time which would be in 2 months from the time of delivery. On the day of the scheduled repair, the repair person completed first stop and we were the second stop. Time said he would arrive at our house at 10:42am, but he kept upping his time every 15-20 min. During this time, I realized his location was at a golf course. This was not his first stop location. Initially, I thought well maybe he stopped for lunch. But after two hours at the golf course, let’s be real…. he was golfing, not eating. Time finally upped to 12:45pm, which was 15min outside of my window, before I called customer service. Called customer service to no satisfactory solution. Had to cancel my appointment due to needing to go to work to prepare for an event. Worst customer service experience I have ever had. Attached is the picture were the repairman was for over two hours after he completed his first stop. I was stop number 2. I called customer service and basically they could care less. Only stated that if I couldn’t stay and wait for the technician, I could reschedule for another day. At this point who knew when the technician was going to show up and I had already been waiting from my scheduled window of 9:30-12:30. They have no regard for their customers’ time, said they didn’t have a way to contact the repair technician, and when asked to speak to someone regarding my experience, that there was no one to talk to, that they would send an email to their 3rd party vendor. Maybe customer service should be handled at the local level and not outsourced. Local store said that this seems to be a common problem with corporate. All repairs and deliveries are not completed by Ashley and are done by a third party vendor. Wish I would have taken the first screen shot from 9:30am that had his location in a different spot and said the initial estimated time of arrival. And the following updates that showed him arriving to the golf course.

When we go into a store to shop and we are going to need help to find an item we’re looking for we like our presence to be acknowledged and someone to offer assistance. When we walked into the Ashley furniture near Avon, Stephanie immediately acknowledged us and ask how she could be of assistance. She took us to what we were looking for and describe the options. There was no high-pressure sales method only interest in our needs. She gave us plenty of time to make a decision about the items we were interested in. We finished the transaction by phone and online. It was good experience.

I enjoyed shopping at Ashley in Avon. I was able to browse freely in the well stocked showroom without pressure to purchase. Salesman Doug asked if I needed assistance, just let him know. I sat on several couches and found one I loved! It is made very well and will last for along time. The price was lower than competitive stores I had shopped in previously. I am very happy with my purchase.

Chad was awesome! We bought several pieces of furniture and was very pleased with Chad he took care of us.

Chad was very helpful and kind when helping us out today.

Chris Ritters was awesome! We came back two days to complete our orders. He was attentive, patient, and kind. His customer service. He made sure we left satisfied with our orders. We are very happy customers. Thank you. 😊

Stephanie was very helpful in finding furniture that went with what we already liked

Chris at the Avon store was extremely helpful and patient. I highly recommend requesting him when shopping at the Avon store.

Fred was very friendly and helpful enjoyed my shopping experience at Ashley with Fred as my salesman.

I had a great experience with the salesperson that helped me and my family. If you need furniture, they have multiple ways to make sure you get everything you need!

Justin the sleep expert was very nice and very knowledge of store inventory. I would recommend Matress Firm to all my friends

Chris was very helpful. He helped me find the right couch for my specific situation.

First time shopping there. Great service that I really appreciate. Good products.

Very professional and knowledgeable If you need furniture or accessories, ask for Chris. Ashley Home Store in Avon

I walked in and shopped around a little. I thought I found it but looked around a little longer.Stephanie came up and asked if I needed help. She was awesome, not pushy at all. But I told her what I was looking for and she was helpful in showing me where to look. As it worked out I found the most comfortable recliner ever. Thank you Stephnie!

Fred was very interactive and very helpful. Thank you

Loved my experience! Ashley was professional and caring. Her passion and love for what she does is obvious in how she treats her clients!

I bought a recliner and sofa. Fred was very knowledgeable, professional and very helpful. Will shop here again

Did not get everything we purchased and was not told that ahead of time.

Great service and very efficient!

I’ve seen worse.

WOW everything about this transaction was 5 stars. Available before estimated. Delivery was sooner than tracking bot estimated. Delivery personnel were polite, well groomed, and stayed on task. Ashley has an exemplary “after purchase” system. To me that’s about as important as the product! Thank you!

Doug gives great customer service

Shopping for stools. Got some great looks and bought a terrarium while there

Bought two couches and a chair on February 27th told it would come March 27th for delivery. Got a confirmation text 5 days before only to find out that that chair came in only. Told it would come April 30th, conformation text came April 25th only to get a call our order is not in..asked for delivery of at least the chair, now told it did not come in. So they lie and now chair is also on back order..advise not going to Avon Ashley furniture...if I could rate them zero I would!

The customer service was welcoming and supportive. I wasn't satisfied being how long it will take for me to receive my purchase and how expensive is delivery cost.

Love the table and chair we got, but Chris our sales guy was the best! If you’re in Avon Indiana at Ashley, ask for Chris!!

Chad was very knowledgeable and helpful. The buying process was easy.

The CSR was very professional, insightful, knowledgeable, and attentive to my needs. I left with a smile on my face!

I went to the Avon location and worked with Chris R. He is so helpful he goes the extra mile and made sure everything was a breeze for me! He is definitely an asset to this location! Thanks again Chris for helping me make my purchase! I will be coming back again in the future !

Excellent customer service. I asked Chris to measure a bed frame at least 3 times, he was pleasant each time..

It was really smooth the way the seller help me, Really appreciate it. Now I'm waiting for my new sofa to enjoy myself

The young gentleman that helped me was really helpful and knowledgeable, and I would refer Ashley store to any of my friends

Went in knowing a few specific things I wanted, and the team helped me build from there. Everyone was patient, innovative, and fun. I decorated 70% of my new apartment in less than an hour and a half, and got super great service with great conversation and interaction along the way.Thanks for helping me make my place feel more like a home!

Had a good experience once we got to Chris. Doug wasn’t helpful at all. Deal with somebody who has some authority to make some changes.

No pressure very informative and quick

I absolutely loved my purchase at Ashley's. My associate, Ginger, was very accommodating and very pleasant to work with!

Chance was awesome! We had wonderful service.

Fast very easy and very helpful to find exactly what me and my wife needed and wanted. Great experience and very nice employees great job overall

Suzanne was super friendly! Never tried to change my mind. I went in to order furniture I seen online. She price matched my furniture for the price I seen online. I would recommend this location 10/10. Thank you 😊

Kris Ridder at Avon location is incredibly helpful. My mom and I have bought all our furniture from him. He is great!! I would recommend Avon Ashley furniture to all my friends and family because of Kris.

Fred was very helpful and helped us find a mattress for us. Very personable.

Suzanne was great! Clean store with good selection.

James (Jimmy) German did a fabulous job working with myself to get furniture for my home! Thank you! 🏡

My experience was great, easy to navigate the store and got a lot of help. Made the purchase great.

Had a wonderful time looking for furniture at Ashley furniture in Avon. Fred assisted me in finding exactly what I wanted. Thank you Fred for making my purchase a pleasant experience.

Go see Stephanie at Ashley Furniture. She has excellent customer service, very professional and she was very patient with me. I highly recommend. I will definitely be going back to get my bar stools. The boss man Tom is cool too very nice guy.

Great quality and help

I ordered a dining table and six chairs for “white glove delivery” for an extra $200 fee and the delivery was two hours late from the delivery window. After waiting all day for the delivery, the table top and three chairs were damaged. I had to wait another week for the table and other three chairs to be delivered which this table top and one chair were still damaged. I called customer service that same day and submitted photos of the damage. They told me someone would call the following day. I never got a call, so called back the next afternoon. I had to resend the photos and this customer service agent stated since the furniture was accepted, the only thing they would do is send a tech out to try and fix the damage. There is no reason why brand new furniture should be damaged and there is no other solution offered. This is the worst furniture delivery experience I have ever had and will NOT be getting any other furniture from Ashley. I just want a new table that is new and undamaged. It shouldn’t be that hard and I shouldn’t have to take off work every time they want to try and deliver a new table that maybe will not be damaged. Terrible and unacceptable service. Update: Ashely said they had to send a tech out to repair it, and the tech agreed it is not repairable. The tech put in the report and submitted photos; 5 days and never heard anything from Ashely. I called customer service, they said I had to use the online portal to make a claim. They online portal offered me $64 gift card or $42 in refund. I called customer service again and said that’s not acceptable, that I want the table I ordered undamaged. They finally put in for an exchange for the table top, no update on the damaged chair.

Very good salesperson. Fine merchandise as well. We are quite satisfied.

We were very pleased with our visit to Ashley Avon. Our salesman was Doug. It was a pleasure to deal with him and the manager there. We came to look at Loveseats. We were shown several options, landing on one that met our needs very well. We were give every option available to enhance our ownership of their product. They offered great warranties and protection plans for their products. We left happy with the purchase of a brown leather loveseat at a fair and competitive price. It was a pleasure doing business with Doug and Ashley Furniture. THANK YOU !

Jimmy was amazing! He was so personal, like we’ve known him forever!!! Great representative for Ashley Furniture!! I will always go to the Avon store from now on! Thank you!!!!

Great store, superior service!

I had located the sectional I wanted online and had mapped out what pieces I needed to fit my living room. I went to the store to make sure the material was what I wanted. Sales associate took me to the display model right away and we mapped out the order quickly.

Very friendly, not pushy got a great deal.

I purchased furniture from Ashley’s in Clackamas, Oregon over twenty years ago and today I purchased all new living room furniture and dining room furniture in Avon, Indiana and got the same service!!! They are the best!!!! Suzanne is wonderful !!!!

Great place the store nicely set up with the furniture display the Associates are friendly and willing to help you find what you need

Stephanie was incredible to work with. Extremely knowledgeable about the products we were looking at. No pressure whatsoever. A pleasure to work w!!

Take 15 weeks to get my order when I book it, they were saying to take about 6week

Low quality furniture at high prices. We ordered several pieces from them and had several problems. We should have gone to Godby.

My experience with Ashley was very pleasant. Such a friendly welcome and was very helpful

If you need any new furniture, go to Ashley Furniture in Avon, IN. The store is huge and has a lot of different styles of beautiful pieces. Ask for Doug, he was very helpful and a very nice guy.

We purchased new furniture for the great room in our new home. We are repeat Ashley customers. The helpfulness of our sales associate, Fred, is unmatched anywhere.

My husband and I came in with my Dad to look for a recliner for him. We were greeted right when we came in and Doug Stewart helped us find the perfect recliner! He was very knowledgeable and answered all of our questions.

Worst experience with customer service. New chair was delivered with stripped bolts and it has been 3 months without issue being corrected

Chad at Ashley’s was super helpful and so easy to work with!! Super friendly, had both of our kids with us and he treated us great! We highly recommend Chad at Ashley’s in Avon!!

Doug was the best salesman! Great price & quality!

Stephanie was awesome, and they have a great sale right now also.

Above and beyond my expectations the sales man Chance went over and listened to my needs and delivered A+

Bought a sectional sofa. Very pleased with it. Sales staff were very professional and great to work with. I. would highly recommend them.

Chad at the Avon, IN store was helpful in knowledge of product and friendly. Very happy with overall experience today. We completed the purchase of a Stearns and Foster Studio Medium Pillow Top mattress and will be eagerly awaiting its delivery. Also happy that they will be taking the old mattress away at time of delivery.

We have been on a 6 month journey to buy a couch. It didn’t take us this long to buy a car! We ended up purchasing from Ashley because we found the style we were looking for and there was little wait time to receive it. Our experience in the store was Great! Chance greeted us and we explained exactly what we were looking for. He showed us the furniture pieces we were interested in and he left us to look them over. We ended up picking something totally different. Chance was very personable and a pleasure to work with. We came back the next day to finalize everything. Our couch will be ready in 5 days.

Frederick was very helpful patient and explained everything very nice I will always come back to Ashley HomeStore.

Very knowledgeable salesman Chris helped me. I showed him the online ad from Ashley's website for a dining room table and he price matched the ad price. Buying process was very quick and efficient

Jimmy was very helpful 👏🏾 👍

Very good selection. Friendly service . Propt Delivery . I would recommend Ashley furniture To anyone wanting new furniture at a great price

Not the best customer service, was told I would be given a military discount until I got to the check out and she said, Oh I can't give you that and this deal. Also, they sold me the wrong couch and loveseat. I was supposed to have leather, I mentioned this numerous times in the store and what arrived this weekend was this soft polyester couch, they I am disgusted with. Do not go to Ashley Furniture. Over priced furniture! Spent over $2,000 on a couch and love seat that is now going to collect all the dog hair, stains, and smells, just wonderful! Thanks Ashley!

The customer service I received from Nick and manager Chris at the Ashley store in Avon was incredible. Consumers Today, have a multitude of stores to purchase products, and what usually sets them apart besides the quality of their merchandise. Is the quality of their customer service. Great job Ashley furniture for raising the bar when it comes to Customer Service.

Friendly, not pushy, helped when we needed him, informative. Great experience

I was trying to get replacement parts for my bed. The man laughed at me and was very condescending towards me. My first response was to just walk out, however, a gentleman, I think named Fred spoke up. He offer many suggestions and/or alternatives. I really appreciated his professionalism and help. I would never buy from the other guy. However, I would definitely buy from Fred.

Thank you for the amazing service!

Such a great experience at this store! Nicholas was very friendly, made us laugh a bunch! Sold us on two awesome couches too! 😊

Our Sales Consultant Stephanie was awesome. She greeted us as soon as she seen us, she asked what we were in search of, and took us around. She noticed I was undecided and asked do I need time to decide. Stephanie welcomed us to get her if we need additional assistance. We appreciated all of that because we did not feel rushed on a decision. Stephanie has patience and never changed her expression while we were undecided. She went above and beyond to service our family.

Do not buy from here, they do not stand behind their product. Our coffee table looked like this after 6 months.

Overall good.

No pressure but very informative

Good experience. They just need one more body available to help out with pick ups. I had to bring my own help. But the service was amazing. Great work.

Salesman was pleasant and knowledgeable.

The 0% for 60 months is what brought me back after a previous bad experience. They delivered my furniture in a decent time frame but communication was poor. My entertainment center came with no knobs and they didn't have my daughters bed on the truck. They said someone would follow up about the knobs and her bed. That was 4 days ago with still no communication. It's unfortunate they offer a great product and great financing options but can't follow through once they take your money. I spent almost $10,000 you'd think I'd be worth a phone call.

Jeff was very attentive to the type of furniture I was searching for and had great customer service skills.

Stephanie was truly amazing and helped us out in choosing our new couch. We had been to another store before visiting Ashley, and once we walked into Ashley furniture we knew we would by purchasing our couch there. Stephanie helped guide us through everything and made it feel seamless.

I was able to find what I needed with the help of the saleslady & the manager. I was very satisfied with the value of the merchandise I bought. I would highly recommend this location.

Great experience with the Ashley store employees at Avon.

Great experience!

Very helpful and friendly.

Im disappointed that the sofa I purchased wasn't like the one in the store. It's been several months of replacing cushions or the sofa support band. I was sent a replacement sofa but it had the same problem as the one I purchased. Then I learn Ashley doesn't offer refunds. Waiting on them to offer me an alternative solution.

Chance was very good with all my needs and had very good customer service. It was challenging for them because there were only 3 working but they all pulled together and did excellent. Thank you Chance if I need anything else I will definitely come see you.

Chance was very informative and accommodating. I'd look for him again when purchasing from Ashley.

Great costumer service and guidance

I was approached by the sales lady Suzanne and we clicked. She didn’t pressure me she allowed me to walk and look as I pleased. I ended up buying a really nice sofa and I’ll be going back for the mattress next. Thank you Suzanne for making my purchase not so scary and look forward to buying from you again.

We went into Ashley Furniture a few weeks ago to look around. Fred helped us and was knowledgeable, not pushy, and very nice! We wanted to just look and “think on it”. We went back today and requested Fred as our salesman and he helped us with our beautiful sectional purchase! He made the purchase process very smooth and we enjoyed him as a person and salesman from start to finish! Highly recommend requesting Fred for your furniture purchases at Ashley!

The salesman was awesome. He did not follow me around the store like the lady at Godby did. He gave me plenty of time and space to browse, compare, think etc. At the end he worked with me to get something within my budget. Will definitely be going back the next time I need furniture.

Great service, great selection, nice staff

Sales associate was very friendly and helpful as I shopped with a rambunctious 20 month old baby.

5 stars for our sales guy Chris Ritter. Thanks 😊

Chase was great and extremely helpful and very patient and I’m very happy with my experience

Great people, great products

Ordered living room furniture on black Friday. Delivery has now been delayed twice and I have no furniture for Christmas. Canceling my order if no resolution by today. Absolutely the worst!!

Ashley furniture was amazing! We bought our furniture in June thinking our closing on our home was July 5. That didn’t happen. We actually just moved into our home Dec 16th. They held onto our sale patiently for us. When it was time for it to be delivered they sent two of the nicest delivery guys. Great job Ashley furniture!!!!

Stephanie was wonderful, patient and professional to work with. She came up with a solution to meet my needs!

I walked into Ashley & fortunately the very first chair I tried was the one I bought. It arrived today . I tried it out & it is beyond perfect for me. I couldn’t be happier. The young men who delivered it were so pleasant, so personable & so professional. So impressive! Thank you so much!!!

Stephanie was super knowledgeable and fun to work with! Really excited for our new chair!

If you get a “Chance”, go see the kid at the Avon Store! He “literally” makes Salesmanship what it used to be!

Good service by Suzanne

Friendly professional group. Great customer service!. Very satisfied with my purchases.

Chad was fantastic. Super helpful and got me in and out of the store I’m about fifteen minutes. Highly recommend!

(Translated by Google) Good service and in a timely manner. (Original) Buena atención y en un tiempo oportuno.