Ashley Store Fort Wayne, IN

Carissa was wonderful to work with. She was patient, answered all our questions and was tremendously knowledgeable.

Guys delivered all our furniture in perfect order. So carefully you could sense they'd carried experience in getting complete an extraordinary difficulty task, with all the stairs and angles of our house. I hope you pay these guys well, they deserve it.

When my friend told me the story of her getting a damaged couch. Even when I saw other reviews with similar stories I didn’t mind. I really didn’t think much of it because things can happen at big chain stores but then the sales rep who helped her went into the company data base to get her phone number and started texting her threats from their personal number. It’s very scary that a large organization like this doesn’t do more to safe guard their customers’ information or vet the kind of people they hire. Do they even run background checks? Some customers could be DV victims, witness protection, or more and their abusers would have easy access to contact them inappropriately as long as they get hired. I feel very unsafe shopping at any Ashley store now

My friends mom ordered a couch from you. She got a damaged wrong couch and poor communication from you all. I hope you reflect and do better. Getting the sale is great but do it correctly because this is how you break the trust of customers and potential customers. Will not be shopping here again.

Clear communication was lacking, please do a better job of giving the customer what they pay for. Thank you.

Great customer service without a forced sale.

Where do I start. We were pounced on as soon as we got into the store, followed around in a very unsettling manner by some and dismissed by others. I had a question about a particular sectional and the “gentleman” didnt look up and was on his phone. So I walked away and proceeded to browse. When a female associate asked me what I was looking for and I said I was just looking around this “lady” (and lady is being generous) Bridget rolled her eyes at me and my partner. Joanne was no better and they should both no be working in sales. I don’t know if it was because we were a gay couple shopping for furniture or because we were casually dressed latinos but the vibe was OFF as soon as we entered. Mind you we both make 6 figures, we just moved, were looking to furnish our entire house (indoor and outdoor) and our budget was $25,000 -$30,000. We usually end up spending more if we have a good sales associate and have a good experience. So that would have been a nice commission. I wanted to do a mixture to the interior district in Manhattan, Bo Concept, Bob’s (for the guest bedroom) and estate sale but, my partner is into the Ashley chain and seems to think you can trust them more than other companies. I found the whole experience to be off putting. Do yourself a favor and skip this location if you choose to shop at Ashley. If you go there pick out what you want and just get it online. Also, try to get it straight from the manufacturer or go one Dupe.com. Thank me later.

Yall need better customer service and to stop giving people the run around !!

My friend’s mom tried ordering a couch and a different color than what they had in the store which they said was going to be fine but when it arrived, it was broken and not even the correct model but both locations in town have not been responsive or helpful.

My aunt ordered a couch and was told that it could be shipped to her. Upon arrival the couch was not only damaged but the wrong couch was shipped out to her. When she contacted the store she was told there was nothing they could do. After calling a different store it was found that she was overcharged by $1000 and they are not acknowledging their mistake or trying to make amends. 0/10. Someone needs to make this right.

I had a very good experience. Jason was very professional and informative.

Checked out Ashley's after a stressful day at work, utterly amazed by the customer service and hospitality of the staff there! Quinn and Ian created a magical experience for me, I am eternally grateful! This is my first apartment, so I was shopping on a budget. I was offered great pricing, super simple financing options, and lots of extra perks. Literally all the stress from my workday melted off when I tried a mattress that I like to call "The Cloud", (ask Ian). Again, shout out to Quinn, Ian, and the gang! Try them out!

The guys were so friendly and professional. Simply couldn't have asked for anyone better!!!

Great shopping experience! Carissa was very knowledgeable and helpful. Pointed out all the nice features of the sectional we bought.

Our Sales rep, Travis, was a pleasure to work with. He was very knowledgeable about the product and was willing to go the extra mile to make sure my wife and I found the perfect items to accommodate our vision. Thanks again, Travis! We will be coming back soon.

Great experience!

Friendly, polite and extremely helpful.

Working with Travis and Joel was awesome. They made the process super easy and were both really great with my family of six as they ran wild around the store during the purchasing process. Looking forward to working with them again in the future.

Absolutely a pleasant experience buying furniture. Jason was awesome to work with.

Carissa was really energetic and helpful

Ian Harberson was our salesman and was very down to earth, very helpful and not a pushy salesperson. He was wonderful. We will definitely bring our business to him on our next purchase!

Joey was amazing very knowledgeable and personable I didn't feel pressured to buy and he was very kind and funny

Matt was very helpful and personable. Had a real conversation with us and earned my trust. Will definitely recommend for others to go and ask for him.

Matt was the best! He took as much time as we needed and explained all options available. We will definitely work with Matt again.

Had a great experience with Carissa. We were looking for a very specific product to match something we had bought a while back. She was able to hunt it down and get it ordered for us. We came in close to closing and she was a delight throughout the entire process. Very helpful and highly recommended.

Great customer service from Travis at Ashley Furniture Southwest! He was very patient and helpful. Can’t wait to get our sectional at the end of August!

Matt was really knowledgeable and overall great salesman, got the bed that we didn’t know we needed. 10/10 job.

Traveled from Illinois , Matt was very greeting & made me and my girlfriend feel very comfortable in buying our new couch. Service was great , fairly quick process too. No complaints .

What a great experience my husband and I had. We were shopping for a king size mattress. Matt was so helpful and answered all our questions. He took the time to show us several mattresses and explained the difference between them. I’m so happy we found our dream bed. We purchased a Tempur-Pedic and are so excited to receive it. Checking out and financing was a breeze. I definitely recommend Ashley Store. Thank you!!

We had a pleasant experience ordering furniture at Ashley.

We had the best experience and Phoenix was absolutely easy to work with, he made sure that we got the best deal possible in the easiest ways. So we left happy. Would highly recommend for anyone looking for a furniture request him. Amanda Perez and I are absolutely pleased with our new couch an service.

Best experience, hands down. So thankful for Steve and Tyler for their professionalism and amazing service. Definitely recommend the Ashley's on Jefferson Blvd, specifically. Will definitely be a loyal customer. Keep up the great service, guys!

Was greeted at the door. Told them what we were interested in ( recliners ). Was taken back to the area where recliners were. He explained the different materials and colors. We sat in a few and found the ones we wanted and ordered them. We have bought most of our furniture from Ashley and have never had problems. On the way towards ordering and paying, the salesman also showed us the fantastic sale they are having on their mattresses. Very tempting but as senior citizens we have to budget. Thanks Ashley for your customer service!

Quinn was awesome! Once we found the furniture we wanted the process of purchasing it went really fast!

Excellent experience. Simple, smooth, solid selection. Thank you.

The people where nice and they had a lot of options to choose from and we where able to find the perfect bed!

Excellent service at W Jefferson store from Travis. He worked with me on ordering some furniture that I found on the website. I was referred to him and now I'm referring. He provided excellent service and I was in and out of the store quickly. My purchase is being shipped, but I'm sure I will be happy with it. Ask for Travis if you stop in there.

Joel did amazing job taking care of us! Eveyone there was super friendly!

Travis and his team are very friendly and knowledgeable. The couple of times we've shopped here, we've never felt pressured to buy anything, or felt like we were being directed towards things that we weren't looking for. The experiences have been great, and I would recommend anyone to check this place out. I appreciate the financing options I was given as well.

Salesman very knowledgeable

Matt was very helpful in helping me find the right mattress. Thank you Matt.

From the sale of the recliner to the delivery, including, Luis, Nick and Nate, it was absolutely perfect! Appreciate the organization with the delivery notification also!! I will pass on how great Ashley is to family and friends! Thank you kindly!

These guys are scam artist. Wife and I bought furniture from them back in 2023, when we bought said furniture, we financed it at 0% interest. We were told by the sales people that the warranty was required by the finance company and even after pushback from us, they still charged it. Well we paid the furniture off way early and when I was on the phone with the finance company, they advised me that it was not required as they don’t care if you have an extra warranty on it or not. Let’s also not forget that I paid for the extra special delivery and they just dropped it off without putting stuff together and I had to fight them on coming back to put it together. Do not use this company, their furniture is cheaply made and they lie to their customers.

I had a great experience at Ashley furniture with Joel. He got me everything I needed at an excellent price.

Carrisa was attentive, polite and knew her products. I'll be happy with my purchases!

Jason approached me in a friendly warm manner not overwhelmingly which is always great. He shared the history of the company which immediately drew me in. He took me directly to the options fitting my description. And we found the perfect couch for my personal needs. He was friendly, personable and patient. I will be a return customer.

He was a very nice guy. Very helpful. Im definitely coming back. I need a headboard, I either want another recliner or a a wing back chair in leather with a foot stool. I will search him out for sure. Thank you so much for making it happen.

Nice store and friendly people. Our sales person Carissa was very helpful and pleasant to work with.

Quinn was helpful but also gave us space. Wasn’t too pushy and Remembered us a few days later.

Ian was amazing in helping us decide which furniture to purchase! He was super helpful with room layout, color/material coordination, and finding exactly what we wanted.

Travis was absolutely amazing!!!! Very knowledgeable and answered all questions was the perfect person for his position!!!! Don't know if we would have purchased if Travis was not there!!!

I love Ashley… so much.. I would do anything for her..

Matt was exceptional excited for my couch

Matt was great. He knew exactly what to show us after we mentioned what we were looking for. He was quick and efficient which helped the process go by fast and smoothly. Couldn’t be happier.

Such a wonderful experience purchasing our new dinning room table. Our sales associate was professional, friendly, and made this process quick and exciting! Very personable and relatable as well! We found exactly what we were looking for and look forward to coming back in the future for more amazing pieces to furnish our home with! Ten out of ten experience and highly recommend.

We had a great time at Ashley Furniture! There was so much to choose from! Travis was so helpful and patient as we tried to decide what pieces of furniture would work best in our new space!

Phoenix did a phenomenal job helping me out!

Do not buy from Ashley Home store they have a return policy but don’t honor it then want to charge a 30 % restocking fee. You can’t return in 3 days if you haven’t received the item

Jason was very knowledgeable about recliners - couch and loveseat. Overall, had a great experience in the selection and what worked for me with financing. I would purchase more items from this store/Jason and recommend to my friends.

This was a very exciting experience! Joel was terrific in listening and guiding me to selections available that were perfect for what I was looking for! He took care of all the paperwork while I continued to browse.It was quick and painless. What a fantastic job! I'll definitely be returning to this location for Joel's help in any future purchases! Thanks again!!

Extremely knowledgeable and willing to talk about all concerns I had!

Our love seat costing over $2000. and was not properly manufactured. The center console is off center, it’s very noticeable and will not stay open. Since we picked it up they would not come fix it. If we returned it there was a 30% return fee. Ridiculous. I would never recommend them!!

We had a great experience when looking and buying new great room furniture. Phoenix was so helpful and knowledgeable, would highly recommend him!

Travis is great to work with. Helpful, straight to the point, knowledgeable. If you are looking for someone to take care of you here he’s the guy!

The best experience ever!! I bought this over the phone and the service was OUTSTANDING!! I'll go there again and recommend EVERYONE!! THANK YOU

Great atmosphere, even better salespeople. Thanks for such an amazing buying experience!

Great service and quality furniture.

Carissa is always terrific! Highly recommend her always willing to figure it out for the customer!

Carries is a very personable young lady who listens to what it is you are looking for and then shows you what they have to fill your needs. She has a very keen decorating eye to find that perfect piece of furniture. Thank you for your attention to detail.

10/10 with Premium Delivery, very professional

The Tempur-Pedic we tried in store was great. However, we spoke with the salesman and he stated that it takes 2 weeks to deliver. We asked if it was possible to get it that Thursday (3days later) he had told us yes it’s possible. After calling them on Wednesday to get an update we discovered that it takes two weeks to get to the warehouse…. This is not what we were told. They even told us it could take up to a month or more for it to come in. There wasn’t a price brought up until after you applied for financing, I would’ve appreciated a paper estimate prior to that hard credit inquiry. Had we know all this information upfront, we would’ve surly gone somewhere else. Felt quite shady after the paperwork was all signed.

It was a pleasure working with Jason. He was very knowledgeable and helpful with our purchase of living room furniture and bed. He was very patient. We will definitely look for him to help us with future purchases. Thank you Jason!

The service was very helpful and educational. Phoenix was our salesman. Can't wait for our new furniture.

These guys did a great job delivering our reclining couch to our fifth wheel. Thank you Nick and Alex!!

We had a great time working with Quinn during the tent event. She was very easy to work with and understood what we wanted. Once we decided on the sofa/loveseat set, she got us thru the purchasing quickly and was very patient with us and answered all our questions, even after we had left. 10 stars for Quinn and the quality furniture from Ashley. Thanks.

Joey and Travis are great. They had an easy process and everything I needed. Highly recommended

The service is outstanding

Jason was very helpful and provided great information to help with the purchase. Would highly recommend!

We went to Ashley to purchase some furniture for new home. We're relocating from another state, Quinn was so helpful, professional and knowledgeable! Our purchase was a smooth and pleasant experience!

Was a good experience

Great Service!

We had this excellent staff member immediately walk up to me and my fiancee upon our arrival and he was supper helpful with helping us find find the right furniture for our apartment he broke down pricing for us gave us a few ideas and was truly a joyful soul thank you Travis T. For all your help it was truly a pleasure doing business with you

Great service and easy purchase

Was friendly and made the experience enjoyable

Thanks! Joe & Sawyer my bed feels amazing! The comfort level is just right! We sleep so good. Love our new tempedic bed. Thank you☺️

Stopped by today in search of a recline couch and found something I absolutely fell in love with, Big shout out to Ian Harberson! He sold me just by keeping the conversation going, having patience with my decisions/opinions, and overall advice. Very welcoming environment. Can’t beat the Memorial Day Sales!!

Excellent Prices, the staff is friendly and welcoming. I got an amazing deal and was out in 10mins. I will definitely come back! Jason was super helpful and smooth, at any given moment I did NOT feel pressured. Will be coming back for more furniture!

Phoenix at the Jefferson blvd location was the best! We were looking for a couch for our play room and he was very helpful in us finding one that works for kids and will be easy to take care of and clean. Highly recommend going there and asking for Phoenix!

Jason Morgan, sales manager, was very helpful and informative. He was very easy to work with, and he did his best to help us make an informed decision about our mattress choice.

Been trying to claim the warranty for months now and no one answers my emails or phone calls. All the furniture I brought is basically trash and poorly made, two of the stool I brought was never able to use because they were not leveled and broke to pieces

Ian was was did a great job.

We are repeat customers of Ashley and have always been pleased with the furniture we have purchased from there! Travis is our guy! If we go in looking for something, we are sure to tell the person who greets us upfront that we’d like to see Travis! If you’re looking for some great furniture, go to Ashley on Jefferson and ask for Travis!

Travis was awesome! Very helpful and answered all my questions w/o skipping a beat...will be a returning customer definitely 👌

Lloyd Fairgood was great!! He was not pushy at all. He was very knowledgeable and helped us find exactly what we wanted. Matt was also helpful and did not over charge us.

Joel was fantastic and super helpful. He made me feel confident and informed in my decision. I will be returning for future furniture needs!

Quinn was very personable and provided information on the furniture. She presented herself very relaxed yet not ‘pushy.’

The delivery was quick and easy! The men who delivered our furniture were very nice and professional.

Phoenix was great!

Had to drop it from a 5 to a 4. The experience was great. Loved the person who sold the mattress. But I don’t want to receive a robocall when I’m paying 6k for a mattress and frame.

Jason Morgan was extremely helpful in deciding on our new sectional purchase. He was very knowledgeable and professional and made our shopping experience delightful. Thanks again Jason for your help.

Steve was a fantastic helper, he answered all of our questions and kept working hard to give us a great deal. Additionally, a super kind person…thank you soooo much Steve

Keep jumping on the couch! That's what sold it for me. Really! Great customer service.

Awesome experience beautiful furniture we will enjoy our sectional when it comes in thank you to LLoyd great staff!!

Joel Ortiz beyond excellence service. Helpful, honest, made everything beyond easy to shop, like the way it shall be. Definitely going back again

A gentleman named Travis helped us, and really put in 100% to assist us in finding exactly what we wanted! They have an excellent selection of high quality furniture items, as well as a wide array of options in both styles and colors. They can even alter certain furniture items to make it into whatever you need! I got a beautiful antique white dresser set for my bedroom. They deliver and set up as well!

I couldn’t have been happier with the Ashley team, and Travis in particular who quickly understood my need, guided me accordingly and quickly processed my order. Great guy. When you go, ask for Travis! Excellent store with excellent staff

Jason was very nice. He worked with me and gave some great advice and was easy to work.

Our home furnishings associate, Quinn Middleton was SO nice and helpful. She was very attentive and helped us buy our dream sectional—which we LOVE! Highly recommend going. The staff is very friendly and are there for anything you might need.

Jason was a huge help! I came to Ashley's for a new set of dining chairs and Jason showed me around and I was able to make a decision on a set. Easy and straight to the point along with some great conversations and recommendations on other products! Thank you Jason!

The only reason this is not a one star review is because we were treated very well in store. We were guaranteed a certain delivery date if we purchased the furniture from their store. We just received a message yesterday stating that they cannot deliver it on the date requested and now has to be moved nearly 1 week after. We are just moving into this home from out of state, so we now have no furniture in the home for a week. I am very disappointed with how this has all been handled.

Very friendly staff and extremely helpful in choosing new mattresses.

Quinn was very patient and kind in helping me find new living room furniture. She knew the products well and could answer my questions when I asked.

Quinn was super helpful and was there when we had questions but gave us enough space it wasn’t over bearing. If you need to work with someone here ask for Quinn.

Travis’s professionalism along with product knowledge made it easy to purchase the perfect mattress. Thank you!

Great customer service! Quinn was very professional and helpful.

Very pleasant experience at Ashley Furniture Store out on Jefferson. Travis was our sales contact there, and he was on point. Everyone there was low pressure, the selection was impressive, and everything was nicely priced and quite comfy. Found what we needed right away and had no need to look any further. Looking forward to the delivery and installation. Should definitely check it out.

Joel greeted me at door, never made me feel crowded. Ive worked retail 35 years so appreciate knowledgeable sales people that can read people by listening and conversation. Never rushed me to decision or made me feel he was tired of searching answers to my questions! Very glad I drove an hour today, determined on finding furniture!

Jason was very kind, informative and really overall helpful. He knew how the furniture mechanisms worked and did his best to give us the best deal possible. Thank you Jason for a great experience and we can’t wait to get our new furniture!!

Went here to look for a sofa sleeper. Joel Ortiz was very helpful. Very informative. Very friendly. He showed us some good selections. Will visit here again.

Fast and friendly service. Answered all my questions. Glad I stopped in got exactly what we wanted.

Amazingly helpful group with a great sense of humor!!

Very friendly staff, helped us find exactly what we were looking for. We were able to find a really nice sofa at a great price, and I look forward to shopping here again in the future.

Quinn M was very nice and helpful both over the phone and in person. Found exactly what I was looking for.

Ian was super helpful, it made my couch shopping so smooth and easy for my first time!

Very pleasant experience. No pressure.

Jason thanks for sharing so much detail. Looking forward to getting my new furniture and bed.

Phoenix was excellent, not pushy, very efficient while we were shopping.

As soon as we walked in they were extremely helpful. Made lots of suggestions. Great attitudes and very friendly. Good quality stuff here.

Jason was very helpful, informative and pleasant in the decision process of buying our mattress and pillows.

Great customer service. Thank you Phoenix for assisting me

Jason was great to work with and took his time helping us decide what worked best for our layout.

Joel was very friendly, and listened to our plans. He was very receptive and worked with us to get the furniture we wanted. It was nice working with him.

Travis was professional and applied no pressure.

Joel was great, I’ve been to this particular location 3 times, for 3 big (to me) purchases, and all 3 times they have taken great care of me. I will keep coming back

Travis was extremely helpful and knowledgeable! Helped me to select and purchase everything I needed!

I'll put it like this, 3 hours later I had purchased a nice rather expensive mattress and pad. After all his sale pitching, I finally tried the mattress he kept speaking about. Wellllll, he didnt have to pitch any more. The mattress he suggested in the beginning was the perfect mattress for Me. Thank you very much Jason Morgan. Enjoyed 😉 meeting you. Did a fine job at what you do.

Very helpful service. Interior had many options and was fun to walk through and experience.

Quinn was first class all the way. She was patient, listened to what we wanted and was very knowledgeable. 5 Stars! She’s the best!

Friendly and knowledgeable sales people. Also plenty of great looking furniture with wide range of pricing.

Jason Morgan listened to my needs and concerns. I did make my purchase and can't wait to have it delivered.

I just wanted to share our experience at the Ashley Homestore on west Jefferson in Fortwayne on 03/15/25 my husband Don and I went just to look at some sectionals couches and we’re not going to purchase right away until we met Jason he was so knowledgeable on the furniture that we were looking for and was so helpful in answering all of our concerns and understanding what we needed . I have never seen a sales associate show us all the quality of work that goes into making good quality furniture by flipping the couch on its back and getting on the floor in his nice clothes just to show us how well built this sectional is. Now that is true dedication to his job and to the customer who is getting ready to make not only a big purchase but an investment for years to come. Jason you are truly a great salesman but also an honest one that we can trust now and in the future for more purchases thru Ashley. We can’t thank you enough for helping us with this purchase!! I hope corporate knows what a great associate you are and what an asset you are to the company!! Thank you again Jason we look forward to working with you on our next purchase for sure and will recommend you to everyone!! Don and Tricia Koegler

I’m so happy with my recent purchase at Ashley. Joel was very helpful and great to work with !!

Joel was extremely helpful! I had intended to simply browse at sofas, but ended up purchasing a sofa & matching recliner that day! I am looking forward to delivery day! 😁

Very pleased with our purchase at Ashley and working with Jason Morgan. He was able to match a better price we found and the delivery. We tried a number of stores and many pieces of furniture, in the end Jason really came through!

Quinn was great and super helpful!

Very pleasant experience shopping at the West Jefferson store. Jason was helpful but not pushy. I'll return for more furniture in the future.

Quinn was our salesperson. She was super helpful by answering our questions as we selected a sectional and swivel chairs for our living space! She was very anxious to help, even moved a chair (by herself) so we could see the chair alongside the sectional. She in no way pressured us or hurried us through the process.

Travis was very helpful with our selection we made that day and also for a possible future purchase..

Phoenix was nice and accommodating, helped with all the furniture handling and explained thoroughly.

Quinn was so awesome! Her and I seem to have the same taste in furniture, she helped me make a quick decision on my furniture! Thank you!

Great salesperson worked patiently with me to fulfill my needs.

I had the pleasure of working with Jason at the W Jefferson location in Fort Wayne, IN, and I can’t say enough about how helpful he was! As a first-time homeowner, I was completely unsure about which couch would suit my new space. Jason took the time to guide me through the process, offering expert advice on styles and designs that would complement my home perfectly. His knowledge and patience made all the difference, and I couldn’t be happier with my choice. Thanks to him, the experience was seamless and enjoyable. I highly recommend Jason and the team—5/5 stars!

Quinn was awesome to work with! She helped us make our furniture decisions and made the process easier.

Ashley furniture was very welcoming! They answer all the questions and more! I would recommend Ashley furniture to anyone!

Quinn was absolutely amazing! She made sure I got what I wanted and made sure it fit my needs. I'm glad I got a chance to meet her today!

Phoenix was a great sales representative. Very helpful during the shopping and purchasing process. Everyone was friendly and I hope the delivery and setup goes as well.

My husband and I walked in at Ashley’s on Jefferson Blvd. We were greeted by Steve Reid with a pleasant welcome and a smile. Steve asked what we were interested in and I told him that we’re looking for a Recliner Sectional that will go with gold along with two accent chairs with gold. He proceeded on to showing us what they had in store. We immediately chose the ones that caught our eyes first but then we saw another sectional that we love also, but I wasn’t sure if the color gold would match well with gray. Lo and behold, Steve went above and beyond to gather different pieces of golden decorations around the store, brought them over and set them up to please our eyes. Well, my husband and I were very much pleased with the outcome he did as they blended pretty well, but we went on ahead with the first set that would more match with our setup at home. Steve communicated well with us and guided us through the process while keeping smiles on our faces. He made sure we were very much happy with our purchases. He assured us of the shipping/delivery time frame which is convenient for us. We’re very much satisfied with Steve Reid as our Operations Manager who assisted us on that day. I must say that the furnitures at Ashley’s are gorgeous and the employees there are very nice. I highly recommend Ashley’s on Jefferson to be your furniture store and Steve Reid to be your Operations Manager to assist you with your choices! I give both the store and Steve Reid 10/10.

Phoenix was great! He knew exactly what he was talking about, listened to what we needed, and answered any questions we had.

The cancellation policy is frustrating. I have 6 chairs on order with an 8 week lead time. They clearly haven't been built or shipped yet and they are generic floor model chairs. I tried cancelling the order and was told it was too late despite it only being 6 days into the 8 week lead time. I was told it would be a 30% restocking fee Just disappointed that it's clearly possible to cancel the order when we have so long until they ship. I would get if it was a week or two from delivery.

Travis was great to work with and very helpful finding the best fitting couch for our space

Quinn was amazing! She was so helpful and very kind. Highly recommend going to see her!!

Recently purchased a mattress from here. Jason took his time and explained each option. He knows his stuff and his customer service is top notch. Thanks!

I have been a loyal Ashley furniture customer for years, and Steve Reid at the store on W Jefferson Blvd in Ft Wayne, IN, was the friendliest, most helpful associate I have ever dealt with. It was a pleasure doing business there, I will definitely be back!

Ray was fantastic from the moment we walked in. Very personable and loved that he was a Christian man not afraid to share with us his faith. Ray was the reason we bought from Ashley instead of going to another store off Illinois road.

Quinn was great and very helpful with my purchase!! She made sure I got exactly what I had envisioned for my new home!

Jason was my associate and he was AMAZING! He didn’t pressure me, he was straight forward with everything and gave advice based on my needs and concerns. He walked me through everything and his personality was very welcoming and friendly. The store is Beautiful and I found just what I was looking for within my price range!

From the moment my wife and I entered to store we were greeted professionally and made to feel that we had found the perfect place to furnish our home. Our sales clerk explained the products with clarity and assisted us with finding the perfect matches to accommodate our style preferences. He helped us get the best savings and made us feel that our money was well spent.

We were pleased with the selection and Marray Jenkins clearly explained the features of the products we were interested in and was great to work with.

Murray was fantastic! Very helpful, knowledgeable and friendly! Love my new sofa and chaise!

My hubby and I went into the Jefferson Pointe Ashley store on Saturday, 3/8/25, to look for a buffet/server. We were greeted by Audrey, who was very friendly and helpful. She determined exactly what we were looking for and led us to a beautiful piece of furniture. We loved it so much, we ended up buying a coordinating King Bedroom Set as well! She easily spent 2-3 hours with us helping us determine the best combination of furniture at the best price. We’ll definitely be back soon to purchase the Tempur-Pedic mattress she showed, too!

If you happen to go in , hopefully Audrey is working that day .. she will get you together with everything you need & she gives off " good vibes " .

Great help from Travis

Today was a success I got to meet a very good honorable buiness man good communication no pressure very informative and honest here at the store today his name is Jason come out and visit him at Ashley south west store for some of the best deals and great quality furniture may God bless him and his family.

Very pleased with my experience at Ashely’s furniture. Fantastic selections. came in and out with a great couch at a very reasonable price and all sales persons were very friendly, not pushy at all. Travis was amazing made it very easy for me I will definitely return when in need of anything else.

Ian is the man if you are looking for a couch. His store manager also stepped in to make sure we got everything we wanted. They made it happen for us to leave with what we came in to look at. Would 110% recommend this location as well due to the vast amount of furniture & space. A couch for everyone that is serious about furniture shopping.

Travis is awesome. Always so friendly, knowledgeable and easy to talk to. No pressure sales. He found the exact couch and chair I was thinking of. Will definitely be back.

I had the pleasure of working with Phoenix, a product specialist at Ashley Homestore, and I couldn't be more impressed. From the moment I walked in, Phoenix greeted me with a warm welcome. Once I told him what I was searching for, he quickly provided me with several options. Phoenix demonstrated an exceptional knowledge of the furniture pieces, explaining how they work, their pricing, and even the layout of the store. His expertise was evident, and he went above and beyond to ensure I found exactly what I needed. I will definitely be coming back to Ashley Homestore and doing business with Phoenix again. Highly recommended! Thank you, Carla~

Just that now superb only I'm waiting for my orders

Audrey was very friendly, helpful and informative. Went over the top listening to our needs and wants when helping us find the perfect new furniture.

Audrey our salesperson was exceptional at fulfilling our furniture choice. She made the right deal to provide excellent customer care. We have made several furniture purchases with Ashley over the past 15 years and this has been the most hassle free encounter of all visits and purchases.

Very helpful, pleasant experience

Great customer service every time we visit the Jefferson Blvd store. Travis is great! He really takes the time to get to know you and helps you find the perfect items for your home.

Ian was amazing and a joy to work with. There were so many amazing pieces to choose from, which left me very indecisive in the beginning. Ian was very patient and I ended up getting the perfect living room set!

My husband and I have purchased multiple items from Ashley . Travis is absolutely wonderful to work with from purchase to delivery

Ian was a wonderful salesman, not trying to push a sale at all but working to find exactly what I wanted. I am more than pleased with my experience at Ashley!

Absolutely wonderful experience! Not only was it a fun one but also educational. Walked in with an idea in mind and walked out with exactly what I needed!

Audrey did a fantastic job showing us exactly what we wanted!

Steve went above all customer service.he found us the perfect living room.so we all got exactly what we wanted.and then Audrey showed me a room that turns out I found the dresser I wanted .now we've decided we want the set .great customer service with both .they deserve great raise.this will be my favorite place for now on

Jason is a great man one of the best people to meet at the door.

We were looking for a living room set, unsure of what exactly we wanted, but found a super set on clearance. Travis and the team were awesome to deal with, so if you're looking for furniture, visit the southwest Ashley furniture and look for Travis!

Jason is a great sales manager. Very helpful, courteous and excellent on explaining everything you want to know about the furniture. Thank you for helping us.

Great customer service from Travis! Went above and beyond for us. We will highly recommend this store.

Good people to work with. Delivery was quick and professional, great guys to work with

Audrey was super helpful when we came in to look at bed sets and couches, and was super personable when talking with us! We left with the bed set that we wanted and a couch for our new home.

Probably would NEVER shop here again. Our sales person, Audrey, was amazing, NO issues there. Unfortunately, when our furniture was FINALLY delivered, stuff was damaged. They ruined the walls in my BRAND NEW house in 3 different places. The delivery people left their tools, didn’t finish setting up the TV stand, ruined my walls, damaged the new furniture that I am spending A LOT of money on. Trying to get in touch with a service agent or sales manager is a JOKE. I am constantly being told “we will call you back” and no one ever does. I am EXTREMELY frustrated with my entire experience.

Audrey was helpful and was easy to work with.

We had two sales guys assisting us. Both were good but the one who was selling us a mattress really did his homework. My wife is a nurse practitioner and was able to confirm all the medical facts he was telling us. His knowledge is what sold us.

Easy to deal with. No hassle.

Ashley furniture is a good place to shop their really welcoming! They make you feel like home.

Steve. had lots of patience and was very nice to help us figure out and find the right furniture and color for our home. Thanks, this was a very nice experience...👍

I had a fantastic experience working with Jason while selecting furniture. He was incredibly knowledgeable, patient, and attentive to my needs. Jason took the time to understand me and my family style and preferences, offering helpful recommendations that fit both our space and budget. His expertise made the entire process smooth and enjoyable. I truly appreciate his exceptional customer service and would highly recommend Jason to anyone looking for quality furniture and an stress-free shopping experience!

Very helpful!

Had a wonderful employee named Alyssa help me out. When I first came in I wasn’t even planning on getting anything, but she was amazing at showing me the options and helping me pick out something I really wanted. Will definitely be returning for any future furniture purchases.

Audrey was incredibly helpful. She was quick to find what I was looking for and was able to answer all my questions. Audrey was very personable and kind, making it a great experience all around.

Love the knowledge of our salesman Jason.

I was met in the mattress department by Jason who walked me through the sleep process and mattress purchase procedure. He determined my particular, and what I thought were unique, circumstances. (Actually he was quite familiar with my needs). He then carefully demonstrated how his recommend product could and would benefit me. If having so much better sleep can produce the results that he predicted, and I believe that they can, I will be very grateful. After the mattress is delivered and installed and I have used it for a period of time, I would be pleased to follow up with my assessment.

Steve is phenomenal at what he does! Initially only planned on buying a couch but ended up buying multiple items through him. He re-drew my interior layout plan and completely changed everything for the better. Could not be more satisfied

Greeted by friendly sales rep Phoenix, showed him what we wanted and to our luck the color of bedroom set was in store for us to see! Walked through different mattresses with us explaining in detail of each. We liked that he knew his stuff and wasn't pushing us to buy anything we didn't want. Highly recommend checking Ashley Furniture Store out!

I had a great time today while at Ashley furniture in Fort Wayne.. I bought a coffee table end table set Audrey helped me out she was awesome. Then I mentioned a bed and she sent me too Jason he was awesome also I got a Tempur-pedic adjustable bed. I definitely would recommend Ashley furniture to everyone. Had a great time today.

Had a great experience today at Ashley Furniture . The staff( Jason and Audrey )was AWESOME . They were very helpful. My husband and I are going to have some very nice furniture and a Tempur-Pedic adjustable bed. Thanks for being so helpful we had a great time while in the store today.

Ian was excellent in helping us find the right sectional for our home. He sketched out the room with proper dimensions to make sure we found a piece that both fit our needs and the room.

Great services. Would love to purchase again.

Great 👍

Jason was very helpful and took the time to listen to our needs and got us exactly what we needed. Very polite and courteous.

I’ve purchased a lot of furniture from a variety of furniture stores over the years in many different cities & states. Also dealt with a wide range of sales staff. Travis at Ashley is one of THE BEST! From my first impression of him on the phone, to closing the sale the following day, it was an excellent experience! He was approachable, knowledgeable, patient, great positive attitude & understood what my challenges were in finding this particular piece of furniture. Can’t wait for this piece to be delivered! Thank you Travis! And the delivery that was made with Phil & TJ was the BEST!

Absolutely satisfied with Travis the store manager helping me find my king size bed for my new home!

Travis was helpful and gave us options in our price point. He was not a pushy salesman.

Jason Morgan the sales manager help me work out great deal on a new recliner. I will work with him in the future for other furniture needs.

We met with Jason while we were shopping for a table. And had a great experience. He even got us a better deal than what we thought we'd get.

Friendly and got us exactly what we were looking for

It was nice to be back at Ashley for the furniture that we need. Product Specialist Lloyd was very accomodating and helpful. Can’t wait for our new dining set!

We loved our time here from the moment we walked in. Lloyd greeted us and made us feel comfortable. We told him what we wanted and he was able to find us the perfect couch, it was the first one we tried! When we went and looked at others we couldn’t stop thinking about that couch. The furniture is amazing and Lloyd was amazing! Definitely recommend checking this place out!

Great experience with Jason and Ian!!

Ashley Furniture in Fort Wayne has excellent customer service and a great selection of furniture styles. Jason was very helpful and knowledgeable and I’m looking forward to my new furniture!

Everything went well . Ordered sofa hopefully won't take too long to get it made for us. Thank you

Went in twice looking for a new living room sofa. I was greeted by Audrey both times with a smile. She helped me look for about 45 minutes the first time figuring out what i wanted. The second time in was finalizing everything, and we even ended up changing sofas. Audrey was super helpful, she wasnt pushy and just wanted me to get the perfect sofa for what fit me best. I will be going back for sure! She was the best !

Was very nice and helpful with finding what I was looking for.

Phoenix was a great help! He helped us find a dog friendly couch within our budget! He made sure everything with our order went smoothly, we can’t wait for our new couch to arrive!

Sales people were great! Audrey and the guy who sold us the bed (sorry, don’t remember his name). We will shop there again. And the delivery/set-up guys, Nick & Julian, were really good!! Efficient, informative, friendly—excellent service! Thanks!!’

Purchasing a new bed can be quite an investment in time and finances. When I arrived at Ashley’s I was met with kindness. While I tested various beds and asked questions I was treated with patience and compassion. Jason, my service advisor, was knowledgeable, as well, sharing several facts about the technology used in beds to improve the sleep experience. Sleep IS such an important aspect of one’s life that can impact one’s health in many ways. I can not adequately express my delight over the whole experience of my recent bed purchase. If you are looking for a new bed go see Jason M at Ashley’s furniture off Jefferson Blvd. you will receive top notch service.

Great experience with Lloyd this evening! Walked us through our best options based on what we were looking for, answered all our questions, and helped us walk away with a great sofa and love seat!

Amy was an absolute lifesaver when it came to picking out a couch and chair! She was so sweet and understanding, and she was super excited about the whole process.

Went into Ashley to look for a new couch as i just recently moved to Fort Wayne. The manager Steven Reid and his team were incredibly accommodating in terms of helping me find something that fits my needs perfectly. We also were lucky enough to get the couch delivered in under a week and below retail value as well. Would highly recommend coming to this location!

Amy had been great in helping us!

Overall Great experience with Audrey! She helped us find what we wanted and took the time to show us all the options. We would recommend Audrey to friends and family.

Love it

A+++ customer service! Audrey was the best to work with. Very nice and super knowledgeable. I highly recommend this store!

Travis was extremely helpful in helping us find the perfect pieces for our home. Very helpful, patient, and knowledgeable.

They were great! Took time and explained in detail various items and options. They are working to expedite an issue for me. I will definately shop there again. They were genuine and seemed focused on my needs as a customer.

Excellent experience with Phoenix at the Jefferson location for Ashley. He was very knowledgeable without being pushy. I would highly recommend his services if you are furniture shopping!

Easy and Pleasant purchase experience. Amy Volka was very knowledgeable about the products that interested me.

Really respectfully and professional.

I was completely comfortable with Audrey when I met her. Audrey and Travis were so committed to finding a mattress that fit my criteria and were patient while I evaluated the selection. I have been looking for about 18 months. I made a choice quickly with the details they provided. I highly recommend Ashley and these two when you're looking for anything for your home.

Great experience, great customer service. Amy with ashley helped us with our needs. Thank you so much. Can't wait for it all to arrive...

Jason was very knowledgeable and relatable. Made sure we got exactly what we needed. Was a pleasure to do business with him.

I wanted to take a moment to sincerely thank you for the excellent service you provided during my recent visit to Ashley. From the moment I walked in, I was impressed by your friendliness and professionalism. Your product knowledge truly made a difference in my decision-making process. I greatly appreciate your patience in answering all my questions and the way you helped me find exactly what I needed. Your dedication and positive attitude did not go unnoticed, and I will definitely be recommending Ashley to my friends and family thanks to the wonderful experience you offered. Thank you once again, and keep up the great work! Best regards, Ricardo Sanders

Great with communication. They didn't follow us through the store and hound us! They gave us our time and space but were kind and available for any questions.

Travis was great to work with, both in-store and online, followed up well. Provided the info I needed. He wasn't high pressure sales efforts, instead offered effective sales. The entire staff seemed to work together well.

Once again Travis has helped me with my purchase and his customer service was excellent. He understands how to treat people. I will continue to visit Ashley Furniture and ask for him with any future purchases. Mrs. Stewart

Professional, and knowledgeable. My needs were met and delivery set for Saturday!

Thank you for Everything Jason I will be returning 🩵😁very patient with me I really appreciate that. Best Customer Service EVERR!!!

Lloyd Fairgood took a lot of time and helped me find everything I needed. I love sofa bed and dining table I had bought a few months ago and he helped me find the rest of the furniture to complete my apartment ! Aubrey helped me the first time I shopped at the store on Jefferson BLVD. Great customer service from beginning to end!

I had a great experience with Jason. He was extremely knowledgeable, helpful and patient with me during my purchase. He ensured that I had all information that I needed to be comfortable with my choice. This was actually my second time that I went back to Jason . TY

Awesome help!

Shout out to Jason for his friendly, knowledge of the furniture and how and what it’s made of. He was also helpful in our room layout and helped with furniture placement according to our dimensions.

Jason Morgan did a great job getting us an amazing deal on our new bed! Can’t wait to sleep on it and continue being apart of the Tempur-pedic family. We love shopping at Ashley furniture.

Went to ashley to look for new furniture for my home and must say was very impressed with the sales person Audrey who knew her stuff. she went beyond what I was expecting she looked up things I had written down that I liked and gave me the quoted price that was online.if any one is looking for furniture I highly recommend ashley on Jefferson and ask for Audrey she a very nice lady who will help you.

Jason was awesome at giving us many different options at sectionals and sets. Didn't feel pressured that we had to buy any furniture nor feel like we had to leave with something. Def recommend

We were greeted by Amy when we walked in. She knew exactly what I was wanting. She was very helpful from the time we entered until we left the store!

Amy was great! She was funny and helpful and made the whole process fun and fast!

I walked into the Ashley Store fully expecting to be ignored. I had an agenda of picking only in stock items and if there wasn't anything in stock I was going to walk out. I was greeted by Audrey, who was friendly and down to earth. I immediately relaxed. She asked what I was looking for, and right away, she got my vision. It's like she knew exactly where everything was in the store. She even showed me things I thought I hated, like leather furniture. She explained the benefits of different materials and really listened to what I needed as a mom and a caregiver for my ill mother. Within 25 minutes she helped pick my dining room set (which I love) and my sofa and ottoman (which the kids love). Audrey even made sure delivery was available the day before Christmas! She made no promises but kept me in the loop the entire time. For the first time in years I was able to have my whole family sit around the dinner table together! I would not trade that feeling for the world. Thank you to Audrey and the whole team at Ashley Furniture on Jefferson for making my Christmas dreams come true!

Audrey was super helpful and made everything easier for me to understand.

We had visited multiple furniture stores before we walked into the Ashley Homestore. Steven was friendly, knowledgeable and walked us through the process to buy the perfect sectional for our family. He was also able to help us think about how to create a good bed option for when friends and family visit. We would recommend Steven at Ashley for any of your furniture needs!

It was an amazing experience! I would definitely recommend getting Aubrey to help you! She’s great and will find you the best deals.

Walked in after a long day of searching at other stores, then found exactly what we wanted the moment we started talking to Jason. He made this a very quick and easy process teaching us everything we needed to know!

Amy Volka was the product specialist that helped my husband and I shop for a new sofa. She was knowledgeable about what was in the showroom, easy to talk to, and made us feel like we were being heard. She was also able to help us find our perfect next couch! We are so happy with the service, price point, and feel of the inside of the store and we are very excited to cuddle up on our brand new sofa with our family.

Jason was very knowledgeable and personable. He showed us around the store making us feel comfortable and hooked us up with a great deal on multiple pieces!

Steve and Jason helped us choose a sectional sofa and answered all our questions. Can’t wait for it to come in and we can enjoy it.

Very friendly and efficient service

Everyone from Ian to the Delivery guys Were wonderful and professional to work with. I love my new couch!

Paul and Don did a good job, and it looks great

Very impressive customer service. Store immaculate, well decorated. Plenty of choices. Thank you Steve

Amy was very helpful and professional. Delight to work with and made my experience easy.

Jason was super helpful and very knowledgeable!

My family has had an excellent experience with Ashley Furniture’s two stores in Fort Wayne, IN today 2/26/2024 and the Ashley Furniture Mishawaka Store. My mother purchased a new 55” Samsung TV yesterday on Christmas Day. Due to the size of the TV Screen we needed to purchase a new TV Stand. We identified a Harpan 60” TV Stand on the Ashley website that we wanted to purchase. I had a couple of questions to ask about the product so I did not finalize the order on Christmas Day. This morning the website showed the product as Out of Stock. The website by store location did show there was the same product available at the store closest to my mom’s location on Jefferson St. I went to the Ashley Jefferson Street Store this morning only to find out the product had been discontinued and they did not have one in stock and could no longer get it. Audrey was very professional and according to their computer there were only 2 available in IN, one on Lima Rd in Fort Wayne and one in Mishawaka. Much to my dismay, the Lima Rd Ashley Store, also did not have the TV Stand on their showroom floor. Sedina, Sales Professional and Malachi, Store Manager worked with the Mishawaka Ashley Store to secure the only discontinued remaining Harpan 60” TV Stand in IN for me. The transaction was completed seamlessly and delivery has been scheduled. From Audrey at the Ashley Store on Jefferson St to Sedina and Malachi at the Lima Rd Ashley Store both in Fort Wayne and the Mishawaka Ashley Store in IN, everyone worked in unison to find the TV Stand we had identified the day earlier on the Ashley website. It is obvious that Ashley Furniture has a customer first culture. This was a very positive experience.

Great experience with Phoenix as he helped us choose a mattress and bedroom set best suited for us. He is very knowledgable and professional.

We were last minute Christmas shopping and stopped in to find a couple bar stools needed as a gift. Travis went out of his way to find two for us, and we were only two days before Christmas. Will definitely come back and we really appreciated his service.

Lloyd was very knowledgeable about the different furniture types, their construction and comfort. My wife and I had a very enjoyable shopping experience.

Very nice guy and super helpful!! Went in the store to get a furniture set I had been looking at. Price was cheaper online. He price matched the set for me with no problems! Would highly recommend!!! Thank you Lloyd!

I went in with my roommates to look at couches. We were looking to make some changed in my house that I own and decided it was time for a change. We were greeted pleasantly. Staff were a bit overwhelming at times. Felt a bit pushy. I won't mention the sell person's name, but they were intense and did not allow a lot of processing time to find what I wanted. I tend to do best when sales people allow me to process, luckily the person I was with understood and dragged the person away. Also finally, the staff seemed to get it and switched to a better overall fit for me. I ultimately worked with Amy, who was a blessing to work with even if she was near the tail end of the experience. She was not as forceful and just presented the selling facts in a straightforward manner. I enjoyed the experience overall and they both were knowledgeable of the material. If you want great details on the merchandise the first sales person will be right up your alley, if you are more simplistic and want to look for yourself ask for Amy. She will answer but allow you to make your own decisions. I will come back here again! It was a great experience. The delivery was also smooth Don and Paul delivered quickly and efficiently. They listened when locations of the items had to move as well. Very pleased with the overall experience.

Steve was amazing helping me with getting a chair for my Father who just had surgery! Awesome customer service!

The store was very clean with a welcoming and 'no pressure' atmosphere. We were greeted immediately and guided to what we were looking for. Our salesman, Steve, was wonderful and would check in from time to time to answer questions and what not. Overall, we were more than pleased with our experience.

We purchased a couch with a chaise and we absolutely love it! From the showroom, working with scheduling delivery, and the delivery process, they made sure that everything went smoothly .

Audrey Tackett did a great job helping me select the living room furniture in a very short period of time. I don’t love shopping for anything -so I really wanted to get In and out of the store efficiently. She was extremely helpful and professional and gave me great guidance, options and input on what would work well for my home. It’s obvious that she knows what she’s doing. I’m super pleased with what she helped me purchase. Thank you Audrey.

Really great and fast service, helped me with what I wanted and was super friendly

Got a couch that fits beautifully. The staff were wonderful.

Amy was super helpful! 10/10 experience 💕

Audrey was awesome and patient with us! She did a great job helping us find what we wanted! Would definitely recommend her and Ashley Furniture!

I’m disabled at present due to knee surgery. Phoenix was extremely accommodating and even carried my package and walked me to my car to ensure I got to it safely in the snow! Very good experience and I got exactly the sofa I wanted after looking for 6 months. Thanks!!!!

Very nice selections. Great delivery.

Salesman was friendly and helpful and efficient and knowledgeable. I will seekJason out again for future purchases

Excellent experience from start to finish. Highly recommend.

Jason took the extra time and and went to extra effort to get the full-size mattress I needed deliverable to me in time for company coming at Christmas. He was knowledgeable, professional, and friendly. I very much appreciate his help. Mary Radtke

Nice quality furniture and seamless delivery & set up. We highly recommend them.

Lloyd was great! I got what I wanted at a great price 😁. The whole staff was polite and professional! Definitely will shop here for all my needs again.

Amy was great helping me with the sectional couch and footstool. She was awesome on helping me find the right color to go with my other two pieces I already have from them

Great customer service, worked with getting me exactly what I wanted. Highly recommend

The store is awesome and the Crew running the Furniture Store were very helpful and spent Quality time with us. Will definitely go back when i need home furnishing to see Ian. What a great Salesman and a great guy to work with. Everyone we made Contact with, great people.

"A fantastic shopping experience at [Asley home stor]thanks to Lioyd fairgood were incredibly helpful, knowledgeable, and patient, guiding me through the selection process without any pressure. I found the perfect [furniture piece] that perfectly matched my style and was thrilled with the quality. Highly recommend this store!".

Travis is very knowledgeable of products in store. I provided him with some criteria and he was able to quickly narrow me down to few selections. Highly recommend Travis and Ashley furniture for your next furnishing needs.

Lloyd was amazing! Walked in knowing what I wanted and he had us pointed in the right direction within minutes and made our purchase super easy! Great conversation along the way. Definitely know who to call whenever I need the right furniture at a great price with no hassle.

Phoenix was very kind and helpful

Help me with all my new furniture even though I had three little ones with me and they were so patient with me. I would recommend anybody coming here

Jason was awesome, very understanding, very knowledgeable. I would definitely recommend jason!!!

Steve was super helpful in helping me narrow down what type of couch I really wanted. I came in not knowing exactly what I wanted but I told him what I wanted in a couch and he helped me find the perfect couch for our home! I never felt pressured into a sale either which I much appreciated!

First time in an Ashley store and not really planning to buy anything. “Just browsing the pretty mattresses”… Travis and Jason were courteous, informative, and knew what they were trying to sell without being pushy. Next thing we know, we have a new (expensive) Tempur Pedic mattress and we are dreaming of restful nights and no more back pain. Good job guys!

Audrey’s service was excellent and patient.

Amy was very helpful and attentive to what we were looking for! Thank you!!

Loved the shopping experience. My salesperson, Travis, was very understanding of exactly what my needs were and rapidly directed me to the perfect items. I felt confident and very happy with the items suggested and bought them on the spot! This is my second experience with making purchases at Ashley and I now know this will be my first place to shop for any furniture item I need.

I visited this store for the first time and Ian greeted me at the entrance. He was with me for about 2-3 hours helping me identify and shortlist the entire home furniture that I required for my new rental home . I really appreciate his patience and professionalism to take me through the entire process till I got the product order placed . Expecting the item to be delivered ASAP. Thank you Ian.

From the moment I stepped into the store, Ian H made me feel like a valued customer, not just another sale. He listened carefully to my needs, guided me through options with genuine expertise, and helped me find the perfect living room set that fits my need to completely transform my space. I couldn't be happier with my purchase and highly recommend Ashely to anyone looking for top-notch furniture and service.

Friendly and knowledgeable staff. Delivery was smooth and effortless.

Audrey was great!! She got us the best deal and was fantastic!! I would give her 10 stars if I could!

Very good service and easy to talk to. Thanks to Lloyd Fairgood for helping, easy to work with and will help you get the right deal.

Amazing, non-pushy sales associates. Steve was very friendly and made the whole buying experience very easy. We opted for the delivery and the guys tj and nick were very polite and professional with the delivery! Would definitely recommend Ashley furniture to anyone looking to buy new furniture.

A wonderful experience for us. Steve our sales representative was a delight to work with and very knowledgeable. We felt they had a great selection with very competitive pricing and good quality. We will definitely recommend them.

I had a great experience with this store. Everything worked fast and easy. Thank you to Travis and everyone else who helped me choose the right sofa. The delivery team, Paul and Joe, were also very quick at setting up the sofa and were very respectful in my home. Thank you guys!

Quick and easy. Lloyd was great. Delivery guys were professional and in-and-out.

Jason it’s the best, he help us with our sofa y show us what it’s the best for our home

Great treatment, Travis was very kind and supportive . I already get all what I need.

Jason was very helpful and attentive. He went above and beyond in working the best deal for us. Even listened and laughed at my husband’s “dad jokes”. I highly recommend Jason!!

Our experience at Ashley Furniture on Jefferson Blvd was enjoyable. We found what we were looking for and walked away confident with our purchase.

Jefferson was very polite and professional. He was very helpful with picking out furniture for our new home.

We recently had the pleasure of working with Aubrey while purchasing new furniture, and I couldn't be happier with the experience! From the moment we walked into the store, she greeted us warmly and made us feel at ease. What impressed us most was her approach—Aubrey was not pushy at all. Instead, she took the time to understand our needs and preferences, providing us with a wide range of options that truly suited our style. Her knowledge of the products was evident, and she helped us navigate through various choices/timelines without any pressure. Aubrey’s friendly demeanor and patience made the entire process enjoyable. It felt like we were working with a friend rather than just a salesperson. We highly recommend Aubrey at southwest Ashley Furniture to anyone looking for furniture. Thank you, Aubrey, for your excellent service!

Enjoyed my experience and found the right table with the help of Audrey.

Jason was very knowledgeable and patient with us as we decided on what to purchase.

She was amaaaaaaazing!

Amy was very helpful & not too pushy with purchasing things! Highly recommend going through her at Ashley Furniture!

Very kind and welcoming, she makes you feel at home while buying furniture for said home.

We had a great experience!! Lots of information and not any high pressure sales techniques! Will definitely shop here again! Thank you Travis!!!

Great customer service and experience at the Jefferson blvd location. Phoenix Gold was extremely helpful and went above and beyond to help us. Highly recommend. 10/10

If you head to Ashley. Important that you find Audrey Tackett has been great to work with. Customer service is a priority of hers and she follows up on your order and provides status updates. This is a first for us and we have purchased a lot of furniture for homes over our years together.

Travis is absolutely amazing!! Go see him right now you won’t be disappointed!!! Never pushy and won’t bug you!!!! Know his stuff and will help you with anything you need!!!!!

Steve was a great sales consultant and very professional. !

Always a pleasure when I go into Ashley and they know me by name but Audrey did amazing I think I finally found my forever couch

Amy at the West Jefferson store was super helpful. She was very patient with our indecisiveness. She offered suggestions a.d helped us find the perfect dining room set for us.

I got exactly what I went in for. The associate who helped us was knowledgeable and very nice. I would recommend going to Ashley SW and asking for Audrey.

Amy was very helpful as soon as we walked in. She helped show us different styles that were available in the store, explained the financing, and also helped order the furniture we decided on that we had previously seen online. Were within our budget and found exactly what we wanted.

We had a fantastic experience working with Ashley Furniture! From the moment we walked in, we were able to find everything we were looking for to make our home feel complete. The team provided excellent customer service, guiding us through options without any pressure and really listening to what we needed. The delivery was also smooth and exceeded our expectations—they were quick, professional, and flexible with our schedule, which made everything even easier. We’re thrilled with our new furniture and would definitely recommend Ashley Furniture to anyone looking for quality and service.

Would 100% come here again Lloyd took amazing care of us if your in need of new furniture go talk to him you won’t regret it!

I stopped in Ashley today to look at recliners. Audrey helped me there and she was a great help. She showed me all the recliners that fit for what i was looking for. Well long story short with Audreys help today i was able to find what i needed. If you go into Ashley on Jefferson ask for Audrey, I couldn't be happier with my purchase today. Thank You Audrey for all your help.

Our associate was friendly, knowledgeable, patient, and efficient without being “hard sell”.

I have worked with Jason in the past, very nice guy and definitely knows what he’s talking about. Would highly recommend.

Enjoyed working with Jason. He was very knowledgeable about the furniture l bought today.

Jason was great to work with! He was very knowledgeable and detailed with explaining the product inside and out. No high pressure sale, was very thorough and took the time necessary to make the sale of my new Tempurpedic mattress. I will not shop any other place than Ashley Furniture on Jefferson Boulevard in Fort Wayne. Thank you for staying after hours to make my experience a great one!

I had a fantastic experience at Ashley Furniture this evening, thanks to Audrey. She was incredibly helpful without being pushy, even as I struggled with indecision about what would work best for my living room. Audrey is so down to earth, kind, and professional—she truly cares about her customers and wants them to feel confident and excited about their choices. Her genuine approach made me feel like she was more focused on making sure I was happy than just making a sale. If you’re looking for someone who will make your shopping experience enjoyable and pressure-free, I highly recommend asking for Audrey!

Staff is helpful and knowledgeable. Let me look on my own for awhile then helped when I narrowed down my selections. It was a good day. Now, If my items are delivered and set up before Thanksgiving it will be a five star review!!!

Audrey was wonderful and knowledgable. We got a good deal and a beautiful set of furniture.

Horrible, was told I would get updates as each piece was available to pick up from warehouse. Didn’t get any notifications. Was told 1-2 weeks, picked it up 17 days later. Received no apologies for this. When I received the couch it had a staple sticking out I was unable to remove, very visible & a BURN MARK ON TOP of one of my cushions. When I sent the pictures to a manager he said he would send me a new cushion. & completely disregarded the staple when I asked what he was going to do about that he said I could bring it back and they will have a new one. As if it was my problem & my fault… why should I go out of my way to help fix the problem- not a small piece of furniture either. Never buying from here again.

Great customer service! I’ve been to other furniture stores where they’re pushy. Audrey gave great input and advice. I came back to this specific store because she made it fun with no pressure.

I’ve always liked the quality furniture at Ashley’s. Was my first time at this store and I found the variety of items was pretty great. And the white glove friendly service exceptional. Steve was attentive and took the time to answer my questions and made purchasing a breeze.

Audrey was such a great help to us! Very friendly staff and beautiful selection of furniture.

Audrey did a wonderful job of helping me pick out what I needed for my new place!

She was so helpful, professional and a great sales associate. She listened and met our needs. Very thorough. Will definitely use her services when needed again.

Steve was excellent!

Jason and the entire Ashley’s Furniture staff was kind, super helpful and very knowledgeable. They helped us find the perfect furniture for our home.

She pointed us in the right direction and even left with more than I was looking for.

All of the staff were very friendly. Ian did a great job of educating us on the main features of sofas/ sectionals. After he helped us narrow down our selections and we started asking more detailed questions he referred us to Jason to make sure all of our questions were answered as best as possible. After receiving such great service from both, we found just what we were looking for.

Ian and Amy were awesome. The delivery men, Nick and Donavan were professional and their suggestions helpful.

Service was great! Audrey was very helpful and friendly. Awesome experience

Lloyd took great care of us! Looking forward to receiving our new couches! UPDATE: Finally received our couches. It took a while, but it was worth the wait. I just want give a shout out Phil Gonsalez and Devontae Adams who delivered the second part of our order. Turns out the couch we purchased for the basement was WAY bigger than we remembered. I had to take a couple of doors off to get it into the house. Once we got it in the basement stairwell... well there was no way it was actually going to round the corner and the banister at the bottom, funny thing is it had to be forced into said stairwell. While I fiddled about with what to do, both Phil and Devontae were incredibly patient, and willing to try anything to make it happen. Finally I had given up and decided to return it. Again, both were incredibly patient. Unfortunately however, this thing wasn't going to come out easy. Finally, I decided to take out the banister per one of the suggestions, I borrowed a Sawzall from a neighbor, and like a boss Phil took it out. These guys were awesome, and I really appreciate the help they offered without a hint of attitude or impatience. Give these guys a raise!

Audrey is superb

Paul and Adam did a wonderful job. They provided great delivery service.

They were polite made sure they explained everything it was a good experience

Very friendly

Audrey was fantastic in helping us find exactly what we needed for furniture! We came for a couch, and with her and Travis’ help we left we a new mattress, a bed frame, a couch and a chair!

Audrey was exceptionally helpful in helping me select furniture for my three season room, and gave me an excellent price at the same time.

Ian was great and easy to deal with. 10/10. Thanks again!

Travis does a great job. We have been going to him for years! He is thorough, honest, and makes himself available whenever he is needed. We also love the price and great quality of Ashley furniture.

Audrey was super helpful in helping us find the recliners we wanted. She was also very patient with us as we tried to decide our favorites.

Jason took the time to find the perfect couch set up my large family. I was trying to balance between aesthetics, our large family needs, price, and function. It was the biggest furniture purchase I have ever made and I felt so good about it because we took the time to make sure it was perfect for our family. Thanks Jason!

Sales person was very helfl and went step by step with me on what i wanted. And delivery was easy,they were frendly and made sure product was not damaged. Set eveything up for me,i didnt have to do anything which was nice. Thank you.

Our salesman, Jason was very friendly and knowledgeable.

Audrey was very knowledgeable and personable. It was a great experience

Audrey has been fantastic to us and we know she will do great to others!

It was great

I went in the manager had everything together. Paper work was quick. He went above and beyond for me and my mom

Ashley Furniture stores in Ft Wayne are awesome. We went to Ashley on Lima Rd and did not find what we were looking for so they told us to go to the Jefferson Blvd store. We did and Travis Teems found us exactly what we were looking for, Travis was great. Great team players. Thanks so much!

Travis was knowledgeable and helpful thru the entire experience, with not a hint of pressure. The entire team - from Travis (store manager) to the delivery and setup crew - exhibited a customer-centric culture!

The experience was AWESOME

2nd time working with Travis. He's an excellent salesman and I would recommend anyone to go to him for furniture needs.

Travis was amazing!

Sales lady Amber very friendly and knowledgeable.

Audrey was great to work with. Highly recommend

Absolutely in love with my furniture!

Travis, and Amber we extremely helpful. The answered all of questions clearly and concisely, and ensured tht we left the store totally satisfied with our total purchases. I wld highly recommend.

Amber was super helpful! She knew exactly what I wanted. She helped find the perfect bedroom set for us. Definitely would be back. Also, telling all my friends and family to come see Amber at Ashley!

We recently purchased a power recliner (millennium by Ashley) Amber was helpful & fun to work with , after purchase it was realized they had it cheaper online so a credit was adjusted / staff at warehouse was also friendly & helpful

Ian was our sales representative and he was very pleasant and patient with my wife and I. He did not pressure us and was very helpful as he assisted us with our questions. We would definitely recommend him to others.

Super helpful staff. Price matched website and found a way to pair ottoman on same purchase with delivery.

Very friendly and helpful staff!

I purchased a reclining sofa from Ashley Furniture. Everyone was super helpful throughout the process. Audrey helped me pick out a sofa that met all my requirements, and Paul and Adam were super kind and made quick work during the delivery process.

Jason was honest, helpful and very knowledgeable. I would definitely recommend him!

Wonderful experience! Jason was amazing and helped me pick the right pieces for my space.

My husband and I worked with Amber. She was absolutely amazing to work with. She listened carefully to what we were trying to put together. She spent a great deal of time with us building our design for our livingroom. I can't wait to see it all put together. We couldn't have asked for better customer service. Thank you Amber for all of your hard work!

Happy

My daughter and myself had a wonderful experience at the Jefferson Blvd store. Jason knows his merchandise he is selling .He is a wonderful salesperson and has a fantastic personality!

I went to Ashley and was introduced by Audrey. Hands down the best sales person i have ever had. Audrey was very professional and so very down to earth. I gave a small description of what I wanted and it took no time fo help me find what I wanted. I would highly recommend this place for good furniture and good customer service.

Great experience shopping here. Jason is knowledgeable and was patient with us on our return visit as he was initially

Went in and Ian got us set up with Travis who got us exactly what we needed and that was in our budget would recommend coming here to get the help you need when trying to find you next price of furniture will definitely be coming back for our next furniture purchase

Very knowledgeable sales staff. Took the time to explain everything.

Jason was very pleasant and fun to work with. I need to add…. Patient!

Our product specialist, Phoenix, was friendly and very knowledgeable. He made sure to give us the information we needed without pressuring us to do anything we didn't want to do. We've bought from here a few times and are always happy when we walk out. Give them a try!

Audrey from Ashley Furniture was a dream!! She carefully listened to our dilemma of our living room and helped us find the perfect solution. But most importantly Audrey made the buying experience less dramatic and fun!!! We will definitely be going back when we are ready to upgrade the next room.

It was a great experience thanks to the gentleman who helped us, Travis. He gave us space to look then came to see if he could help us. He answered all our questions, gave us some suggestions, was friendly, and extremely helpful in my choices. Other staff were also friendly and interacted with us. We hadn't purchased furniture in a very long time so I was glad it was a positive experience

Our sales gal was Audrey Tuckett!! She was so helpful!! Our delivery guys were also fabulous!!! Nick and TJ were respectful and set things up for us exactly how we wanted them!! They even wiped their feet before coming in to our home!! Fabulous service all around!! Thanks Ashley furniture!!!

Ashley furniture has really stepped up! Their furniture is bright, clean and very affordable! We bought a new guest room bed but will be going back for a new living room look. Can't wait to begin our new look,a little farmhouse, but with a classic style. Love,love what we saw and had wonderful help from the assistant manager. Love what Ashley furniture has done!

Everyone was very polite and knowledgeable. The delivery staff was great.

Paul and Gavin did a great job!

Friendly staff. My salesman Phoenix talked to his manager and we got the deal I wanted! Excellent experience.

Travis Teems was great help. Efficient, even over the phone. Knew exactly how to help me and was very thorough. Thank you!

The delivery guys were amazing! Today is one of the hottest days and they really had their work cut out for them. They did not complain or anything. They were very pleasant and the best movers I’ve ever experienced.

Audrey was super helpful! We came in just to look and ended up buying the perfect couch for our home!

Very Professional & Knowledgeable Sales associate. Understood my needs and was helpful selecting the perfect sofa and end table.

So far the experience has been great. Jay was super helpful. He took his time to show us around and explained everything thoroughly so that we could make an informed purchase. Can’t wait to get the furniture delivered !

Very helpful!! Travis was great. No pressure just informative.

Jeremiah did a fantastic job showing us our options and staying within a reasonable price range for the quality of material. Nice guy and great salesman.

Pheonix was amazing! He was very knowledgeable and led us straight to the couch he thought we would want! Answered every question we had with confidence! The set we got was scratch proof which sealed the deal!

Took time to explain different features of the products.

Had a very pleasant and fun experience with the store manager, Travis. Very kind, patient, and fun to talk to. He was helpful in every way possible when it came to picking out furniture and sealing the deal. Also, would like to give credit to Phoenix for starting us off the previous week. Very kind and helpful on getting things started for us on ideas and what could be best for what we wanted. Definitely shop at this location. The team is absolutely wonderful!

Lloyd was amazingly helpful! He knew exactly what piece I was looking for, took me right to it and got delivery set up. He was transparent on the pricing and delivery expectations so I was well informed before buying. Great experience!

There is a great selection of furniture and our salesperson, Audrey, was great. Easy process from start to finish. Would recommend.

Steve Reid was by far the greatest sales rep! He was personable and kind. He was able to answer all of our questions and in the end we ended up with a great deal ! Highly recommend the Fort Wayne SW location and Steve! Thank you!

Very patient and confident member of your team. He sold us!!!

Excellent service and great prices! Very good experience!

Salesman was very thorough & showed me everything they had in power & explained all the amenities each had or lacked. He wasn’t pushy & was very knowledgeable about all the different fabrics & styles. Such a positive experience.

Got right down to business!

Great and knows his stuff

Phoenix was a great help, knowledgeable, and friendly.

Lloyd was at the door to greet my mother and I with a smile, even offered her a wheelchair. He was professional, compassionate and patient with my mom as she changed her mind a million times. It is important to feel valued when spending money. I definitely recommend others to visit this location. Thank you

Great service and no pressure when looking at new furniture.

Both Lloyd and manager Jason were of great help to us today. Jason found us some great discounts and gave us some time for delivery.

Great experience! Deliverers were friendly and made me laugh!!

Steve was great help and a personable guy. He made our mattress purchase experience quick and easy. I highly recommend Ashley Furniture. Ask for Steve!

Our salesperson Pheonix was great! Paul K and Adam J were our delivery drivers and they were very professional and did a great job!

Personable and relatable service, especially from Jay Burr. We'll find out if the price was worth it, but as far as the customer service, it was top notch

Very helpful and knowledgeable staff!!

Phoenix was top-notch! He knew the product well, explained a lot of details, and was very professional. I strongly recommend him as a sales person!

Phil and Collin were very professional, delivery was great.

Good experience

Our service at Ashley home furniture was excellent. Everyone that we encountered through the whole process was thorough and very helpful. We love our sectional set!

Lloyd was extremely knowledgeable kind & patient with us!! I don’t do pushy and annoying sales people which is why I shop online as much as possible but this experience was pleasant and that location has a lot to offer..

Couldn't be more pleased!

My salespersons was very knowledgeable about his product

Phoenix was extremely helpful with my furniture purchase. He was thorough in explaining everything and even helped me get a free delivery! I would not hesitate to make future purchases at this store and will recommend Phoenix and Ashley Furniture to friends and family.

Audrey was a huge help trying to find the right couch for us! We have cats and hair is always a problem, but no more with the pet friendly fabric we will soon have!

Audrey was wonderful and very informative as we were looking for our furniture

I love walking into the Jefferson Blvd Ashley Store. I’m always greeted as though I am their favorite customer! Working with Audrey was a true pleasure. Her positive attitude and willingness to go above and beyond to find what I needed for my new home was both refreshing and reassuring.

Audrey at Ashley furniture was so helpful when we purchased our couch. Even when I was so indecisive on what I wanted she worked hard to make sure we were happy with what we were getting and helped with making sure it fit in our space.

We went in looking for a mattress for my daughter who will be moving several hours away. The salesman was very helpful and offered many different suggestions.

Just bought a couch and loveseat here. They are delivering next week. Smooth transaction, fast and easy. They helped my choose with suggestions, ideas and some hints. Very nice people to work with if your looking. No pressure.

I wish I could give 0 starts. They definitely do not deserve the one. I have been a customer with Ashley 10 years. Any time I need furniture, I come to Ashley. My last two purchases, the customer services has been horrendous!!! I waited a week with no communication from anyone. After emailing corporate, the best they can do is STILL charge me the $125 for delivery…but instead of dropping it off, they will bring it into my home. Way to go Ashley. You’ve lost a customer. I’m a manager. And this is not going above and beyond for your customers. If my employees acted in such a way to one of my patients, I would do ANYTHING to make them happy and accommodate such inconvenience. Your fix…was me giving a Free Mikes Car Wash to my patient because I pulled the wrong tooth. Do better, Ashley. Way better.

Audrey was very helpful, professional and fun to work with. We purchased a sofa and loveseat in which it only took a few days to receive. We would highly recommend their Ashley Store and product.

Phoenix did a great job helping us, great service, very kind and helped us find exactly what we were looking for! Thank you

Had a wonderful experience at Ashly. Travis was my sales representative who was extremely polite and helpful. Catered to my demands without any fuss. An awesome salesman and I will definitely be going back!!

An amazing staff member, Phoenix helped me all along my shopping process. He was very knowledgeable and was able to answer all questions with ease. He made shopping quick and easy, thank you so much!!!

Awesome person ❤️

Phoenix was very knowledgeable on helping me choose the right mattress.

Travis was so awesome!! He walked with my mother and I and answered all of our questions! His customer service was top tier and he provided us with great choices!

Very happy with the bedroom furniture. The delivery guys were very professional. They were prompt and quick. These two were very nice and professional. They are a true asset to this company.

Amazing experience, very knowledgeable about any questions we had. Very friendly and professional. Thank you!

Jason was knowledgeable and easy to work with. The two guys who delivered and set up my furniture were kind and made sure everything worked correctly. They were also amazingly fast! Love it.

Lloyd was incredibly helpful and had a great attitude. He took the time to show me everything I asked for and reminded me it was his pleasure to do so!

Samantha was very helpful, knowledgeable, and patient. . . Not pushy at all, which I really appreciate.

Jason is amazing,he talked with us in great detail,made sure we liked our product and he showed us how to properly operate the bed,he truly passionate about his job and it shows,thank you Jason for just not trying to make a sale thank you for teaching us we appreciate you,great job

Jason was great to work with. Took his time explaining the benefits of the mattress for each person’s individual needs.

Jason was awesome and got us into the bed of our dreams! Top to bottom AWESOME experience!

Thank you Audrey for your time and help today with my beautiful purchases.extremy professional job

Great experience Jason was awesome helped all the way in a very helpful manner to us was not pushy but understanding in what we wanted thanks because of him we were able to find furniture we loved.

Lloyd was awesome !!!

Excellent customer service. Trevor was prompt and knowledgeable concerning my needs.

Phoenix was very helpful and informative would highly recommend to anyone looking at the furniture at his location! The crew who delivered my furniture were Paul K and Colin D did a great job set it up quick and easy looks really good.

Very knowledgeable, friendly, and helpful.

We had a great experience working with Travis and his team while selecting a few pieces for our living room. He was helpful, knowledgeable, and patient throughout the process!

Great service. Love The chair

The delivery team was very polite and courteous. They even complimented the new look of the living room after the sofa and love seat were set up.

Worked with Travis on picking out the perfect mattress. He was SO helpful and made the experience perfect. It was the first place I went and didn’t have to waste any time checking out other places. Will definitely be back soon, everything in the store is beautiful and up to date and I like to think I have good taste! 10/10 recommend!