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Ashley Store Fort Wayne, IN
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Fort Wayne, IN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in Fort Wayne, IN is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
What our customers say
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Salesman was friendly and helpful and efficient and knowledgeable. I will seekJason out again for future purchases
Excellent experience from start to finish. Highly recommend.
Jason took the extra time and and went to extra effort to get the full-size mattress I needed deliverable to me in time for company coming at Christmas. He was knowledgeable, professional, and friendly. I very much appreciate his help. Mary Radtke
Nice quality furniture and seamless delivery & set up. We highly recommend them.
Lloyd was great! I got what I wanted at a great price 😁. The whole staff was polite and professional! Definitely will shop here for all my needs again.
Amy was great helping me with the sectional couch and footstool. She was awesome on helping me find the right color to go with my other two pieces I already have from them
Great customer service, worked with getting me exactly what I wanted. Highly recommend
The store is awesome and the Crew running the Furniture Store were very helpful and spent Quality time with us. Will definitely go back when i need home furnishing to see Ian. What a great Salesman and a great guy to work with. Everyone we made Contact with, great people.
"A fantastic shopping experience at [Asley home stor]thanks to Lioyd fairgood were incredibly helpful, knowledgeable, and patient, guiding me through the selection process without any pressure. I found the perfect [furniture piece] that perfectly matched my style and was thrilled with the quality. Highly recommend this store!".
Travis is very knowledgeable of products in store. I provided him with some criteria and he was able to quickly narrow me down to few selections. Highly recommend Travis and Ashley furniture for your next furnishing needs.
Lloyd was amazing! Walked in knowing what I wanted and he had us pointed in the right direction within minutes and made our purchase super easy! Great conversation along the way. Definitely know who to call whenever I need the right furniture at a great price with no hassle.
Phoenix was very kind and helpful
Help me with all my new furniture even though I had three little ones with me and they were so patient with me. I would recommend anybody coming here
Jason was awesome, very understanding, very knowledgeable. I would definitely recommend jason!!!
Steve was super helpful in helping me narrow down what type of couch I really wanted. I came in not knowing exactly what I wanted but I told him what I wanted in a couch and he helped me find the perfect couch for our home! I never felt pressured into a sale either which I much appreciated!
First time in an Ashley store and not really planning to buy anything. “Just browsing the pretty mattresses”… Travis and Jason were courteous, informative, and knew what they were trying to sell without being pushy. Next thing we know, we have a new (expensive) Tempur Pedic mattress and we are dreaming of restful nights and no more back pain. Good job guys!
Audrey’s service was excellent and patient.
Amy was very helpful and attentive to what we were looking for! Thank you!!
Loved the shopping experience. My salesperson, Travis, was very understanding of exactly what my needs were and rapidly directed me to the perfect items. I felt confident and very happy with the items suggested and bought them on the spot! This is my second experience with making purchases at Ashley and I now know this will be my first place to shop for any furniture item I need.
I visited this store for the first time and Ian greeted me at the entrance. He was with me for about 2-3 hours helping me identify and shortlist the entire home furniture that I required for my new rental home . I really appreciate his patience and professionalism to take me through the entire process till I got the product order placed . Expecting the item to be delivered ASAP. Thank you Ian.
From the moment I stepped into the store, Ian H made me feel like a valued customer, not just another sale. He listened carefully to my needs, guided me through options with genuine expertise, and helped me find the perfect living room set that fits my need to completely transform my space. I couldn't be happier with my purchase and highly recommend Ashely to anyone looking for top-notch furniture and service.
Friendly and knowledgeable staff. Delivery was smooth and effortless.
Audrey was great!! She got us the best deal and was fantastic!! I would give her 10 stars if I could!
Very good service and easy to talk to. Thanks to Lloyd Fairgood for helping, easy to work with and will help you get the right deal.
Amazing, non-pushy sales associates. Steve was very friendly and made the whole buying experience very easy. We opted for the delivery and the guys tj and nick were very polite and professional with the delivery! Would definitely recommend Ashley furniture to anyone looking to buy new furniture.
A wonderful experience for us. Steve our sales representative was a delight to work with and very knowledgeable. We felt they had a great selection with very competitive pricing and good quality. We will definitely recommend them.
I had a great experience with this store. Everything worked fast and easy. Thank you to Travis and everyone else who helped me choose the right sofa. The delivery team, Paul and Joe, were also very quick at setting up the sofa and were very respectful in my home. Thank you guys!
Quick and easy. Lloyd was great. Delivery guys were professional and in-and-out.
Jason it’s the best, he help us with our sofa y show us what it’s the best for our home
Jason supplied a very knowledgeable no pressure shopping experience! Very easy to work with! Thanks Jason
Great treatment, Travis was very kind and supportive . I already get all what I need.
Jason was very helpful and attentive. He went above and beyond in working the best deal for us. Even listened and laughed at my husband’s “dad jokes”. I highly recommend Jason!!
Our experience at Ashley Furniture on Jefferson Blvd was enjoyable. We found what we were looking for and walked away confident with our purchase.
Jefferson was very polite and professional. He was very helpful with picking out furniture for our new home.
We recently had the pleasure of working with Aubrey while purchasing new furniture, and I couldn't be happier with the experience! From the moment we walked into the store, she greeted us warmly and made us feel at ease. What impressed us most was her approach—Aubrey was not pushy at all. Instead, she took the time to understand our needs and preferences, providing us with a wide range of options that truly suited our style. Her knowledge of the products was evident, and she helped us navigate through various choices/timelines without any pressure. Aubrey’s friendly demeanor and patience made the entire process enjoyable. It felt like we were working with a friend rather than just a salesperson. We highly recommend Aubrey at southwest Ashley Furniture to anyone looking for furniture. Thank you, Aubrey, for your excellent service!
Enjoyed my experience and found the right table with the help of Audrey.
Jason was very knowledgeable and patient with us as we decided on what to purchase.
She was amaaaaaaazing!
Amy was very helpful & not too pushy with purchasing things! Highly recommend going through her at Ashley Furniture!
Very kind and welcoming, she makes you feel at home while buying furniture for said home.
We had a great experience!! Lots of information and not any high pressure sales techniques! Will definitely shop here again! Thank you Travis!!!
Great customer service and experience at the Jefferson blvd location. Phoenix Gold was extremely helpful and went above and beyond to help us. Highly recommend. 10/10
If you head to Ashley. Important that you find Audrey Tackett has been great to work with. Customer service is a priority of hers and she follows up on your order and provides status updates. This is a first for us and we have purchased a lot of furniture for homes over our years together.
Travis is absolutely amazing!! Go see him right now you won’t be disappointed!!! Never pushy and won’t bug you!!!! Know his stuff and will help you with anything you need!!!!!
Steve was a great sales consultant and very professional. !
Always a pleasure when I go into Ashley and they know me by name but Audrey did amazing I think I finally found my forever couch
Amy at the West Jefferson store was super helpful. She was very patient with our indecisiveness. She offered suggestions a.d helped us find the perfect dining room set for us.
I got exactly what I went in for. The associate who helped us was knowledgeable and very nice. I would recommend going to Ashley SW and asking for Audrey.
Amy was very helpful as soon as we walked in. She helped show us different styles that were available in the store, explained the financing, and also helped order the furniture we decided on that we had previously seen online. Were within our budget and found exactly what we wanted.
We had a fantastic experience working with Ashley Furniture! From the moment we walked in, we were able to find everything we were looking for to make our home feel complete. The team provided excellent customer service, guiding us through options without any pressure and really listening to what we needed. The delivery was also smooth and exceeded our expectations—they were quick, professional, and flexible with our schedule, which made everything even easier. We’re thrilled with our new furniture and would definitely recommend Ashley Furniture to anyone looking for quality and service.
Would 100% come here again Lloyd took amazing care of us if your in need of new furniture go talk to him you won’t regret it!
I stopped in Ashley today to look at recliners. Audrey helped me there and she was a great help. She showed me all the recliners that fit for what i was looking for. Well long story short with Audreys help today i was able to find what i needed. If you go into Ashley on Jefferson ask for Audrey, I couldn't be happier with my purchase today. Thank You Audrey for all your help.
Our associate was friendly, knowledgeable, patient, and efficient without being “hard sell”.
I have worked with Jason in the past, very nice guy and definitely knows what he’s talking about. Would highly recommend.
Enjoyed working with Jason. He was very knowledgeable about the furniture l bought today.
Jason was great to work with! He was very knowledgeable and detailed with explaining the product inside and out. No high pressure sale, was very thorough and took the time necessary to make the sale of my new Tempurpedic mattress. I will not shop any other place than Ashley Furniture on Jefferson Boulevard in Fort Wayne. Thank you for staying after hours to make my experience a great one!
I had a fantastic experience at Ashley Furniture this evening, thanks to Audrey. She was incredibly helpful without being pushy, even as I struggled with indecision about what would work best for my living room. Audrey is so down to earth, kind, and professional—she truly cares about her customers and wants them to feel confident and excited about their choices. Her genuine approach made me feel like she was more focused on making sure I was happy than just making a sale. If you’re looking for someone who will make your shopping experience enjoyable and pressure-free, I highly recommend asking for Audrey!
Staff is helpful and knowledgeable. Let me look on my own for awhile then helped when I narrowed down my selections. It was a good day. Now, If my items are delivered and set up before Thanksgiving it will be a five star review!!!
Audrey was wonderful and knowledgable. We got a good deal and a beautiful set of furniture.
Horrible, was told I would get updates as each piece was available to pick up from warehouse. Didn’t get any notifications. Was told 1-2 weeks, picked it up 17 days later. Received no apologies for this. When I received the couch it had a staple sticking out I was unable to remove, very visible & a BURN MARK ON TOP of one of my cushions. When I sent the pictures to a manager he said he would send me a new cushion. & completely disregarded the staple when I asked what he was going to do about that he said I could bring it back and they will have a new one. As if it was my problem & my fault… why should I go out of my way to help fix the problem- not a small piece of furniture either. Never buying from here again.
Great customer service! I’ve been to other furniture stores where they’re pushy. Audrey gave great input and advice. I came back to this specific store because she made it fun with no pressure.
I’ve always liked the quality furniture at Ashley’s. Was my first time at this store and I found the variety of items was pretty great. And the white glove friendly service exceptional. Steve was attentive and took the time to answer my questions and made purchasing a breeze.
Audrey was such a great help to us! Very friendly staff and beautiful selection of furniture.
Audrey did a wonderful job of helping me pick out what I needed for my new place!
She was so helpful, professional and a great sales associate. She listened and met our needs. Very thorough. Will definitely use her services when needed again.
Steve was excellent!
Jason and the entire Ashley’s Furniture staff was kind, super helpful and very knowledgeable. They helped us find the perfect furniture for our home.
She pointed us in the right direction and even left with more than I was looking for.
All of the staff were very friendly. Ian did a great job of educating us on the main features of sofas/ sectionals. After he helped us narrow down our selections and we started asking more detailed questions he referred us to Jason to make sure all of our questions were answered as best as possible. After receiving such great service from both, we found just what we were looking for.
Ian and Amy were awesome. The delivery men, Nick and Donavan were professional and their suggestions helpful.
Service was great! Audrey was very helpful and friendly. Awesome experience
Lloyd took great care of us! Looking forward to receiving our new couches!
Audrey is superb
Paul and Adam did a wonderful job. They provided great delivery service.
They were polite made sure they explained everything it was a good experience
Very friendly
Audrey was fantastic in helping us find exactly what we needed for furniture! We came for a couch, and with her and Travis’ help we left we a new mattress, a bed frame, a couch and a chair!
Audrey was exceptionally helpful in helping me select furniture for my three season room, and gave me an excellent price at the same time.
Ian was great and easy to deal with. 10/10. Thanks again!
Travis does a great job. We have been going to him for years! He is thorough, honest, and makes himself available whenever he is needed. We also love the price and great quality of Ashley furniture.
Audrey was super helpful in helping us find the recliners we wanted. She was also very patient with us as we tried to decide our favorites.
Jason took the time to find the perfect couch set up my large family. I was trying to balance between aesthetics, our large family needs, price, and function. It was the biggest furniture purchase I have ever made and I felt so good about it because we took the time to make sure it was perfect for our family. Thanks Jason!
Sales person was very helfl and went step by step with me on what i wanted. And delivery was easy,they were frendly and made sure product was not damaged. Set eveything up for me,i didnt have to do anything which was nice. Thank you.
Our salesman, Jason was very friendly and knowledgeable.
Audrey was very knowledgeable and personable. It was a great experience
Audrey has been fantastic to us and we know she will do great to others!
It was great
I went in the manager had everything together. Paper work was quick. He went above and beyond for me and my mom
Ashley Furniture stores in Ft Wayne are awesome. We went to Ashley on Lima Rd and did not find what we were looking for so they told us to go to the Jefferson Blvd store. We did and Travis Teems found us exactly what we were looking for, Travis was great. Great team players. Thanks so much!
Travis was knowledgeable and helpful thru the entire experience, with not a hint of pressure. The entire team - from Travis (store manager) to the delivery and setup crew - exhibited a customer-centric culture!
The experience was AWESOME
2nd time working with Travis. He's an excellent salesman and I would recommend anyone to go to him for furniture needs.
Travis was amazing!
Sales lady Amber very friendly and knowledgeable.
Audrey was great to work with. Highly recommend
Absolutely in love with my furniture!
Travis, and Amber we extremely helpful. The answered all of questions clearly and concisely, and ensured tht we left the store totally satisfied with our total purchases. I wld highly recommend.
Amber was super helpful! She knew exactly what I wanted. She helped find the perfect bedroom set for us. Definitely would be back. Also, telling all my friends and family to come see Amber at Ashley!
We recently purchased a power recliner (millennium by Ashley) Amber was helpful & fun to work with , after purchase it was realized they had it cheaper online so a credit was adjusted / staff at warehouse was also friendly & helpful
Ian was our sales representative and he was very pleasant and patient with my wife and I. He did not pressure us and was very helpful as he assisted us with our questions. We would definitely recommend him to others.
Super helpful staff. Price matched website and found a way to pair ottoman on same purchase with delivery.
Very friendly and helpful staff!
I purchased a reclining sofa from Ashley Furniture. Everyone was super helpful throughout the process. Audrey helped me pick out a sofa that met all my requirements, and Paul and Adam were super kind and made quick work during the delivery process.
Jason was honest, helpful and very knowledgeable. I would definitely recommend him!
Wonderful experience! Jason was amazing and helped me pick the right pieces for my space.
My husband and I worked with Amber. She was absolutely amazing to work with. She listened carefully to what we were trying to put together. She spent a great deal of time with us building our design for our livingroom. I can't wait to see it all put together. We couldn't have asked for better customer service. Thank you Amber for all of your hard work!
Happy
My daughter and myself had a wonderful experience at the Jefferson Blvd store. Jason knows his merchandise he is selling .He is a wonderful salesperson and has a fantastic personality!
I went to Ashley and was introduced by Audrey. Hands down the best sales person i have ever had. Audrey was very professional and so very down to earth. I gave a small description of what I wanted and it took no time fo help me find what I wanted. I would highly recommend this place for good furniture and good customer service.
Great experience shopping here. Jason is knowledgeable and was patient with us on our return visit as he was initially
Went in and Ian got us set up with Travis who got us exactly what we needed and that was in our budget would recommend coming here to get the help you need when trying to find you next price of furniture will definitely be coming back for our next furniture purchase
Very knowledgeable sales staff. Took the time to explain everything.
Jason was very pleasant and fun to work with. I need to add…. Patient!
Our product specialist, Phoenix, was friendly and very knowledgeable. He made sure to give us the information we needed without pressuring us to do anything we didn't want to do. We've bought from here a few times and are always happy when we walk out. Give them a try!
Audrey from Ashley Furniture was a dream!! She carefully listened to our dilemma of our living room and helped us find the perfect solution. But most importantly Audrey made the buying experience less dramatic and fun!!! We will definitely be going back when we are ready to upgrade the next room.
It was a great experience thanks to the gentleman who helped us, Travis. He gave us space to look then came to see if he could help us. He answered all our questions, gave us some suggestions, was friendly, and extremely helpful in my choices. Other staff were also friendly and interacted with us. We hadn't purchased furniture in a very long time so I was glad it was a positive experience
Our sales gal was Audrey Tuckett!! She was so helpful!! Our delivery guys were also fabulous!!! Nick and TJ were respectful and set things up for us exactly how we wanted them!! They even wiped their feet before coming in to our home!! Fabulous service all around!! Thanks Ashley furniture!!!
Ashley furniture has really stepped up! Their furniture is bright, clean and very affordable! We bought a new guest room bed but will be going back for a new living room look. Can't wait to begin our new look,a little farmhouse, but with a classic style. Love,love what we saw and had wonderful help from the assistant manager. Love what Ashley furniture has done!
Everyone was very polite and knowledgeable. The delivery staff was great.
Paul and Gavin did a great job!
Friendly staff. My salesman Phoenix talked to his manager and we got the deal I wanted! Excellent experience.
Travis Teems was great help. Efficient, even over the phone. Knew exactly how to help me and was very thorough. Thank you!
The delivery guys were amazing! Today is one of the hottest days and they really had their work cut out for them. They did not complain or anything. They were very pleasant and the best movers I’ve ever experienced.
Audrey was super helpful! We came in just to look and ended up buying the perfect couch for our home!
Very Professional & Knowledgeable Sales associate. Understood my needs and was helpful selecting the perfect sofa and end table.
So far the experience has been great. Jay was super helpful. He took his time to show us around and explained everything thoroughly so that we could make an informed purchase. Can’t wait to get the furniture delivered !
Very helpful!! Travis was great. No pressure just informative.
Jeremiah did a fantastic job showing us our options and staying within a reasonable price range for the quality of material. Nice guy and great salesman.
Pheonix was amazing! He was very knowledgeable and led us straight to the couch he thought we would want! Answered every question we had with confidence! The set we got was scratch proof which sealed the deal!
Took time to explain different features of the products.
Had a very pleasant and fun experience with the store manager, Travis. Very kind, patient, and fun to talk to. He was helpful in every way possible when it came to picking out furniture and sealing the deal. Also, would like to give credit to Phoenix for starting us off the previous week. Very kind and helpful on getting things started for us on ideas and what could be best for what we wanted. Definitely shop at this location. The team is absolutely wonderful!
Lloyd was amazingly helpful! He knew exactly what piece I was looking for, took me right to it and got delivery set up. He was transparent on the pricing and delivery expectations so I was well informed before buying. Great experience!
There is a great selection of furniture and our salesperson, Audrey, was great. Easy process from start to finish. Would recommend.
Steve Reid was by far the greatest sales rep! He was personable and kind. He was able to answer all of our questions and in the end we ended up with a great deal ! Highly recommend the Fort Wayne SW location and Steve! Thank you!
Very patient and confident member of your team. He sold us!!!
Excellent service and great prices! Very good experience!
Salesman was very thorough & showed me everything they had in power & explained all the amenities each had or lacked. He wasn’t pushy & was very knowledgeable about all the different fabrics & styles. Such a positive experience.
Got right down to business!
Great and knows his stuff
Phoenix was a great help, knowledgeable, and friendly.
Lloyd was at the door to greet my mother and I with a smile, even offered her a wheelchair. He was professional, compassionate and patient with my mom as she changed her mind a million times. It is important to feel valued when spending money. I definitely recommend others to visit this location. Thank you
Great service and no pressure when looking at new furniture.
Both Lloyd and manager Jason were of great help to us today. Jason found us some great discounts and gave us some time for delivery.
Great experience! Deliverers were friendly and made me laugh!!
Steve was great help and a personable guy. He made our mattress purchase experience quick and easy. I highly recommend Ashley Furniture. Ask for Steve!
Our salesperson Pheonix was great! Paul K and Adam J were our delivery drivers and they were very professional and did a great job!
Personable and relatable service, especially from Jay Burr. We'll find out if the price was worth it, but as far as the customer service, it was top notch
Very helpful and knowledgeable staff!!
Phoenix was top-notch! He knew the product well, explained a lot of details, and was very professional. I strongly recommend him as a sales person!
Phil and Collin were very professional, delivery was great.
Good experience
Our service at Ashley home furniture was excellent. Everyone that we encountered through the whole process was thorough and very helpful. We love our sectional set!
Lloyd was extremely knowledgeable kind & patient with us!! I don’t do pushy and annoying sales people which is why I shop online as much as possible but this experience was pleasant and that location has a lot to offer..
Couldn't be more pleased!
My salespersons was very knowledgeable about his product
Phoenix was extremely helpful with my furniture purchase. He was thorough in explaining everything and even helped me get a free delivery! I would not hesitate to make future purchases at this store and will recommend Phoenix and Ashley Furniture to friends and family.
Audrey was a huge help trying to find the right couch for us! We have cats and hair is always a problem, but no more with the pet friendly fabric we will soon have!
Audrey was wonderful and very informative as we were looking for our furniture
I love walking into the Jefferson Blvd Ashley Store. I’m always greeted as though I am their favorite customer! Working with Audrey was a true pleasure. Her positive attitude and willingness to go above and beyond to find what I needed for my new home was both refreshing and reassuring.
Audrey at Ashley furniture was so helpful when we purchased our couch. Even when I was so indecisive on what I wanted she worked hard to make sure we were happy with what we were getting and helped with making sure it fit in our space.
We went in looking for a mattress for my daughter who will be moving several hours away. The salesman was very helpful and offered many different suggestions.
Just bought a couch and loveseat here. They are delivering next week. Smooth transaction, fast and easy. They helped my choose with suggestions, ideas and some hints. Very nice people to work with if your looking. No pressure.
I wish I could give 0 starts. They definitely do not deserve the one. I have been a customer with Ashley 10 years. Any time I need furniture, I come to Ashley. My last two purchases, the customer services has been horrendous!!! I waited a week with no communication from anyone. After emailing corporate, the best they can do is STILL charge me the $125 for delivery…but instead of dropping it off, they will bring it into my home. Way to go Ashley. You’ve lost a customer. I’m a manager. And this is not going above and beyond for your customers. If my employees acted in such a way to one of my patients, I would do ANYTHING to make them happy and accommodate such inconvenience. Your fix…was me giving a Free Mikes Car Wash to my patient because I pulled the wrong tooth. Do better, Ashley. Way better.
Audrey was very helpful, professional and fun to work with. We purchased a sofa and loveseat in which it only took a few days to receive. We would highly recommend their Ashley Store and product.
Phoenix did a great job helping us, great service, very kind and helped us find exactly what we were looking for! Thank you
Had a wonderful experience at Ashly. Travis was my sales representative who was extremely polite and helpful. Catered to my demands without any fuss. An awesome salesman and I will definitely be going back!!
An amazing staff member, Phoenix helped me all along my shopping process. He was very knowledgeable and was able to answer all questions with ease. He made shopping quick and easy, thank you so much!!!
Awesome person ❤️
Phoenix was very knowledgeable on helping me choose the right mattress.
Travis was so awesome!! He walked with my mother and I and answered all of our questions! His customer service was top tier and he provided us with great choices!
Very happy with the bedroom furniture. The delivery guys were very professional. They were prompt and quick. These two were very nice and professional. They are a true asset to this company.
Amazing experience, very knowledgeable about any questions we had. Very friendly and professional. Thank you!
Jason was knowledgeable and easy to work with. The two guys who delivered and set up my furniture were kind and made sure everything worked correctly. They were also amazingly fast! Love it.
Lloyd was incredibly helpful and had a great attitude. He took the time to show me everything I asked for and reminded me it was his pleasure to do so!
Samantha was very helpful, knowledgeable, and patient. . . Not pushy at all, which I really appreciate.
Jason is amazing,he talked with us in great detail,made sure we liked our product and he showed us how to properly operate the bed,he truly passionate about his job and it shows,thank you Jason for just not trying to make a sale thank you for teaching us we appreciate you,great job
Jason was great to work with. Took his time explaining the benefits of the mattress for each person’s individual needs.
Jason was awesome and got us into the bed of our dreams! Top to bottom AWESOME experience!
Thank you Audrey for your time and help today with my beautiful purchases.extremy professional job
Great experience Jason was awesome helped all the way in a very helpful manner to us was not pushy but understanding in what we wanted thanks because of him we were able to find furniture we loved.
Lloyd was awesome !!!
Excellent customer service. Trevor was prompt and knowledgeable concerning my needs.
Phoenix was very helpful and informative would highly recommend to anyone looking at the furniture at his location! The crew who delivered my furniture were Paul K and Colin D did a great job set it up quick and easy looks really good.
Very knowledgeable, friendly, and helpful.
We had a great experience working with Travis and his team while selecting a few pieces for our living room. He was helpful, knowledgeable, and patient throughout the process!
Great service. Love The chair
The delivery team was very polite and courteous. They even complimented the new look of the living room after the sofa and love seat were set up.
Worked with Travis on picking out the perfect mattress. He was SO helpful and made the experience perfect. It was the first place I went and didn’t have to waste any time checking out other places. Will definitely be back soon, everything in the store is beautiful and up to date and I like to think I have good taste! 10/10 recommend!
Wonderful staff and very patient with my mom, she needed time to explore the store and we never felt rushed
Steve was great to work with. He gave my husband and I time to explore and discuss the many options Ashley had to offer. We were able to find the furniture we needed for our home. We are very excited for its delivery!
Travis, the store manager we worked with for this purchase was super easy to work with and very helpful in our decision-making process. We were also pleasantly pleased at the turnaround time. We purchased the mattress on a Monday, and it was delivered three days later on Thursday. Nick and Phil set up our new King Tempur-Pedic mattress and Ergo base. Super friendly guys, very fast and efficient setup, and great at figuring out how to work the space to get it up to our second floor. We were also super grateful that they brought down our old mattress, which is one less thing to worry about. They also had good knowledge of the product itself which further reassured us about our purchase. Thanks, Travis, Nick and Phil!
Loyd was amazing. He did a wonderful job.
Phoenix was very helpful and went out of his way to help us find a couch for our smaller living room
Lloyd was very helpful and showed me everything Ashley had to offer!
Easy process that worked perfect for us. Delivery was smooth and they were friendly.
Had a great experience and the sales person was awesome. Thank you
Steve our sales representative took great care of us and was a pleasure to work with for the purchase of our new sofa! He took time to answer all our questions and concerns and wasn’t pushy.
Samantha S was a big help very polite, funny, and friendly. Showing me what I asked for and the deals.
Feels like a buy here pay here place now. The actual price is buried but the monthly prices are huge. Feels like a slightly scummy place now.
Best furniture experience I can imagine. Jason was very knowledgable and helpful!
Great customer service and professional, friendly . Super good prices. Highly recommended
My wife and I had a wonderful experience at our local Ashley's in Fort Wayne. Our first time at the store, Jay Burr, one of the product specialists, really helped us pick our the right furniture. He was patient and kind, even going over hours to help us pick the right products for us! Would definitely recommend!!!
Helped us. A lot thank you
Stopped in today for a sectional and sofa and Jeremiah was very knowledgeable and quickly found us a match for exactly what we were looking for.
Sales person Jason was very informative and knowledgeable. “Package” pricing is confusing when you see detail on invoice. Especially when you can’t pick and choose options. We bought the mattress and frame we wanted.
This was a great experience of furniture shopping for our basement. During the shopping for basement furniture we went to Klopenstein, Value City Furniture, Kittle and Ashley HomeStore on Jefferson Blvd. Sales Representative Audrey was AMAZING! Ashley HomeStore offered great quality, pricing and special promotions. Thank You for having Sales Representative Audrey and Steve Sales Manager as Excellent Customer Service Ambassadors for Ashley HomeStore!!!
Travis the store manager was great to work with. Showed me many options to choose from within my budget. All in all a great experience.
She was very helpful and totally understood what we were looking for. Very understanding to our situation and what needs we were striving for. Thank you Audrey very much for all your help!!
I wanted to add that Jason was my sales associate , he helped me find exactly what I was looking for. Paul & Colin were my delivery team, they did a great job too !
Thank you Jay. You were very kind to me even though I can not speak English. And, I would ask for your cooperation.
In-store didn't have the recliner I wanted, so they ordered it for me. Very happy with customer service & salesman, Steve.
Jason and Samantha were amazing, appreciate the help and the service!!
I am giving 5 stars because Travis, the store manager on Jefferson really helped me out! He was quick and so friendly! Thank you Travis :)
Phoenix Was excellent, helpful, and informative. He goes over and beyond! Helped me pick the perfect mattress and night stand!
Travis was very knowledgeable, helpful and professional. He patiently answered all of our questions. Checking out was easy and painless. We will keep Ashley in our rotation for home needs. Thanks.
Phoenix was a great help and took time to really show me pieces he thought fit my vision and budget. He explained options that would save me money and I never felt pressured or like he was trying to upsell; he was happy to try to help me make the best decisions when I came in multiple times to explore options. I think it’s great that the store gives a percentage of the purchase to a charity and I got to choose from a few local charities for the percentage from my purchase to go towards. I highly recommend working with Phoenix at Ashley Furniture! The two men who delivered and assembled our furniture were skilled, efficient, and polite - really appreciated their work!
Best place to get all your furniture needs! Steve was extremely helpful in my search for a new bed frame as I had no idea what I was looking for! Shipping was quick and furniture was easy to assemble. Wouldn’t shop anywhere else!
Haven’t received our furniture yet since we just ordered it but our service was great. Audrey gave us plenty of time and options. She was also great with follow up and communication.
I had a great experience shopping for a living room set at Ashley, and Pheonix (the salesman who helped me both times I came in) was wonderful! He let me browse at my own pace but was always on hand to answer questions and explained different features, materials, and so on. Financing was straightforward and very quick! I would definitely recommend Ashley HomeStore (on Jefferson Blvd).
Jason was awesome! Very knowledgeable and very friendly!
They have a lot of stuff, prices are very reasonable, Steven answered all of our questions and was very helpful. The delivery guys Paul and Colin went above and beyond. Overall smooth experience! We'll be back for some more stuff in the near future.
Jay was awesome! He was patient and didn’t pressure us into a buy. He was very welcoming and great at listening to the details of what we were looking for. Thank you, Jay!
Wonderful experience at Ashley Furniture! Samantha was very helpful, patient, knowledgeable, and professional. Very appreciative of the suggestions she provided! She made the selection process so much easier! Highly recommend!
We've bought from Ashley a couple times & have always been happy. Travis Teems helped us tonight & he was very helpful without being pushy about anything. We would shop there again & would love to do business with him in the future
Travis was very patient and helpful also very knowledgeable about the products I was interested in purchasing
Very knowledgeable and helpful sales staff. Delivery was on time and the drivers were also very helpful and friendly.
Extremely courteous and professional delivery crew
We went in looking for a piece of furniture for our living room, and our salesman Jay was telling us about deals, and convinced us into buying a new mattress that we needed to replace.
The salesperson Jason was very helpful on deciding what mattress we needed. Prices were a little high, but our salesperson was able to work with us to get it lowered and manageable. I guess if you want the best you have to be willing to pay for it. It may be several weeks before we get our bed, so until then we don’t know if we made a good decision. I do have several friends that gave high marks to Tempur-Pedic. Update 5/17/2024: We got our bed and sofa recliner about two weeks early. The biggest problem was with the delivery. We got the "Premium white glove delivery and setup". The delivery guys agreed to move our old mattress to our garage but not the old sofa recliner. At this point, if they wasn't going to move both items to the garage, I was sending everything back and not accepting the order. After calling our salesperson, all he could do was send a friend over the next day to move sofa recliner. Well the deliver guys decided to move the sofa recliner 100 feet rather then take everything back. The delivery guys are to move items "in and setup", "not move items out". The "Store" needs to let customers know they need to make arrangements to have there items moved out. Or here is an idea, Offer the the service! The store and the delivery people better get there SHI* together. The right hand doesn't know what the left hand is doing.
Great service - Travis showed us exactly what we were looking for and helped with making the best choice for our size room!
Very thorough and helpful service. Covered all options and answers all my questions. Very happy with my visit to Ashley Furniture and would recommend them without hesitation.
Our Ashley Furniture experience was awesome! Samantha was helpful, knowledgeable, and professional, and she provided informed and useful feedback and personal ideas and suggests that made our final furniture decision much easier. She cared enough to walk us through the entire process! I absolutely recommend Ashley Furniture!
Audrey knew exactly what we were looking for when we walked in. She took us to what we wanted as the first option. We did look at other options but went back to her first recommendation. She was extremely helpful and very friendly.
Great experience. Audrey was very very helpful and patient. She took then time to find what couch was perfect for me. Will return in the future.
Extraordinary customer service. Sales staff went above and beyond helping us choose pieces that would work in our awkward family room spaces! Looking forward to delivery!
Great Service, Great management, employees super friendly. Store spacious and clean!
Audrey was super helpful by working with me as I decided the best fit for furniture.
Fantastic and professional service. Our product specialist Audrey was knowledgeable and very helpful. Our delivery drivers Nick and Phil were amazing and did a fantastic job setting everything up. Will definitely use this store for future purchases.
Audrey was great
Purchased living room set! Phoenix (salesman) was extremely friendly and knowledgeable! Highly recommend!
From the moment we entered the store we were granted with a great small and great help from the staff and the store was clean and keep reel nice but most of all the guy that help us was really nice Travis was great at helping us get exactly what we wanted great guy and great guy
Jason was very polite and knowledgeable; he helped my son find a beautiful dining set.
Excellent service! Audrey was great to deal with! She listened to my needs and made excellent suggestions.
If you are shopping for furniture, Audrey at the Illinois road Ashley is superb. Knowledgable, friendly and beyond helpful. We purchased many items for our Florida home with her help.....hoping she comes down and sees the items in place! Thomas and Renee Eshcoff
Phoenix did an amazing job! He helped us with all of our questions very professional! Definitely recommend working with him!
Jay is very friendly and kind; was able to get some really good deals on furniture sets. Thanks again for all your help Jay, the delivery was good and the workers were punctual; Shawn and Alex were very courteous and professional!
Jason was very knowledgeable friendly and helpful made our shopping experience very pleasant.
They were very nice. Did a good job.
He did a great job! I will definitely look for him when i come in shopping the next time.
Great experience salesman named Phoenix was outstanding I really like the way he approached me in the way he explained everything. Good job, Phoenix.
Phoenix was so helpful. We are thrilled with this purchase. So nice to actually sit in a chair before buying it.
This place really met our needs when searching for living room furniture. Phoenix, who helped us search for the furniture we were looking for was very knowledgeable on the products they had and knew all the answers to my questions. The buying process was simple and easy!
Great customer service! Travis was very helpful and not pushing at all. I will be back.
Jason Morgan, was very professional and friendly...He was patient and helpful. Great customer service!
Audrey was great! So helpful and patient! Appreciated her knowledge in finding the right piece of furniture.
Paul and Adam were the absolute best. Quick setup. Highly recommend!!!!!!
Jay Burr was wonderful to work with! Very knowledgeable, friendly, and helpful. He helped us to find just what we needed.
I am missing the bench!
Jason was knowledgeable, patient, and courteous! I appreciate his help on finding the perfect sectional for our home. Paul and Adam were professional and efficient with the delivery of and assembly of furniture!
Awesome experience very informative and quick transaction would recommend
Samantha was very helpful wish suggestions and knowledge of the products we ordered and purchased. Everything is beautiful and will look excellent in my mother’s new home.
Travis worked with us to find exactly what we wanted! Great customer service.
The delivery was fast and easy and the guys who delivered it were pleasant and friendly.
Jeff was awesome and helped us out quickly.
Very pleasant experience was not pressured into purchasing, very helpful when we needed any additional information and overall a nice atmosphere will shop here again in the future.
Samantha Sanford was great to work with helping me choose my forever furniture!! Highly recommended 👍🏻
Phoenix was great, very informative and made the process of choosing pieces very easy. The delivery drivers John and Adam were very efficient. They set up in 45 minutes and left the place how they entered it. Will be using this company again. Update: I've since ordered further pieces. As always Phoenix in the showroom was great. Adam and Phil also did a great job with the delivery. Excellent communication, professional customer service, great guys who got the job done in no time and cleaned up after themselves.
Phoenix was super great helping us find our couch after moving to a new home. He was very knowledgeable when we asked questions and also very patient as we made our decision. Would recommend.
Audrey at the Fort Wayne Jefferson store was incredibly helpful in assisting my wife and I find the exact couch we wanted. If you are looking for new furniture ask for Audrey. Delivery was great as well!
My husband and I visited the Ashley Homestore on Jefferson Blvd and were immediately greeted by Audrey. She was friendly, knowledgeable, and helpful without being pushy. We explained what we were looking for and she helped us find the perfect piece for our living room. I would absolutely recommend visiting this location and asking for Audrey.
I love the furniture and the mattresses. The workers were very friendly and explained the product in detail.
This was our first time purchasing furniture at a store, after having bad experiences at other furniture stores in the area. Jason was very kind and informative throughout this process. Jason answered all our questions and made this process very easy for us. If you ever find yourself looking for furniture I HIGHLY recommend Ashley Homestore on Jefferson Boulevard with the help of Jason!
We loved working with Audrey getting a couch! She was quick and amazing to work with! Very friendly and awesome service. Thank you Audrey.
EDITED: BEWARE*** I am revising my review to 1 star. After 7 months of use, the massage mechanism on our sofa will not work. It's under warranty, so that's not a problem until we call to make arrangements to have it fixed. There is no cost for the repair, but we have to take the sofa in for repair. What??? The two young men who delivered our sofa had trouble carrying it because it was so heavy. There is no way for us to carry it or transport it to wherever they want us to take it. It's ridiculous! If we pay $129, we can have it repaired in our home. Seriously? This is nothing but a money grab!!! We won't be back, Ashley Store. Charging people to have a covered under warranty repair is bad business! It was refreshing to walk into this store and not feel immediately bombarded by employees hoping for a sale. Travis greeted me and then pointed me in the direction of the type of furniture I was looking for. Also refreshing was that I was free to look around without sales pressure. Travis was available for questions and checked in several times to see how I was doing. That was appreciated. I originally went in to purchase a recliner but left buying a three piece set that I can't wait to have delivered. My entire experience from walking in the door to walking out was wonderful. I'll be back when I have a need in the future.
AVOID ASHLEY FURNITURE!! We purchased and ordered a chest of drawers on 01/26/2024. The chest was available for pickup on 02/06/2024, and was picked up without incident. But after unboxing at home, significant damage was noticed. There was a major dent/smash spot on the top of the chest, A 2 inch crack on the left frame, all of the cross boards were separating from this "frame". Also the frame was coming apart from the left front and left back of the chest with approximately of a 1/4" of separation. There are also several loose screws on the left side of the frame. In addition the drawers were very hard to remove and did not open and close easily. 5 of the 6 surface areas of the chest were damaged. The chest that it should easily be considered a total loss. And the quality of the Chest leaves a lot to be desired. It is NOT made of quality materials and definitely an inferior product. Made of particle board and engineered wood. We called the Ashley store as soon as they opened the next morning. Ashley 6334 Lima Road Fort Wayne IN 46818. They asked us to send picture and video of the damages to their service department via email. All of which we complied with. After several back and forth emails their proposed solution was to order parts to repair the frame of the chest. No mention of the difficult drawers or the smashed top, or the front and rear separation from the sides. And they would inform us when said parts arrive and WE would need to bring back the frame unit to their service department for repairs to be completed. Who knows how long this would take. And it would not address all the damages. From my understanding particle board and engineered wood can NOT be satisfactorily repaired anyway. We purchased a NEW chest of drawers. Not a refurbished one. The one we received came damaged at no fault of our own. Which is absolutely terrible, as the chest was seemingly dropped or mishandled somewhere in their own supply chain. And should have never been passed on to us their customer. So this proposal was not acceptable to us. We then called the store manager, Luke Rittenhouse, hoping for a NEW replacement or a store credit to buy a different chest, one of better quality. He told us that his products may be of poor quality but its okay because other stores (Walmart, etc.) don't sell perfect products. Absurd! He said that they do not offer replacements or refunds on any purchase. Whether said product arrived damaged or not. The Ashley website states that is does offer refunds and replacements on damaged items. But never the less I asked him to forward the stores policy on its no refund policy, he said he would text it to me, but he never did. So Ashley furniture just steals customer's money. Or offer them refurbished products' claiming they're new. Fast forward 2 months later, after filling complaints with both the Better Business Bureau (no help), and the Indiana Attorney Generals office(Major Help). They have agreed to issue a store credit but minus a 30% restocking fee. Laughable as they sold me a damaged dresser that would have never needed to be "restocked had it not been damaged in the first place!!
Delivery drivers were very Polite and timely.
Was a great day
Great experience working with Jay. Looking forward to my new bedroom set!
Got what I wanted
Jay did a great job with his knowledge and sale of our new bed.
Audrey was wonderful to work with she made us feel like we were friends and not just out for a deal. She gave personable attentive service that we greatly appreciated.
Audrey was great to work with! She was very helpful in picking our new sectional.:)
Jason was very helpful and found me a better deal in store than online
Terrific customer service. Salesman showed and sold me exactly what I was looking for. Will definitely be shopping there again
Travis was very helpful and we are very happy with our purchase.
Audrey Tackett was extremely helpful when helping us shop for a couch for our first home. She showed us a couch not only would fit perfect in our space but was dog friendly as well.
Sales person was very kind and helpful
We had such a great experience with Samantha. She was incredibly helpful, knowledgeable, and friendly.
Audrey was amazing!
Dealt with Samantha (Sam) and had amazing service!! Very kind, patient and helpful! Highly recommend her to deal with!
It was a very pleasant experience. The salesman was knowledgeable about the beds he showed me and my Father. The prices were better than we expected and the salesman only showed us beds we could afford. We would suggest to other people to check them out and see what they have.
Travis was very nice and helpful. He gave us time to think and have advice when needed
I bought 2 mattresses and it was a low stress event. The sales person gave me the facts and let me make the decisions. This is good. The only downside is that there is no price negotiation, so do your homework. They cut the delivery charge in half without any question, so it seems like it is a corporate thing to make you feel like they gave you something. But it's better than nothing . Altogether a good experience. The experience with sales was 5 star and the lack of price negotiation not.
Phoenix did great assisting me and my sister while we were looking for furniture for the first time. Phoenix was very transparent and knowledgeable about all the products we looked at together, and he explained the financial process to us very well. Me and my sister are very happy and excited with our purchase, and it went smoothly because of him.
Had a wonderful experience finding furniture for our home and we were giving all the time we needed to bounce back a forth between furniture. We even went back and forth between 2 sets and we didn’t feel rushed. Travis was very knowledgeable and helped us be sure we picked the right items!
Friendly and knowledgeable about the product I was interested in. He helped guide me through the process very easily.
Steven was very knowledgeable and very helpful. Told him my situation and he was understanding and pointed me in the right direction for what I needed. Was a great experience. Especially compared to some other places we looked for furniture
Samantha was amazing to work with!
Travis was the one that worked with us and he was very informative and very polite. He answered all of our questions and was able to help us in every way. We did not feel pressured into anything and was able to look around the store freely without being pressured. We had a great experience.
Ken and Paul did excellent!
Very helpful and thorough in explaining everything. An enjoyable experience.
Travis is a awesome salesman my elderly parents have bought a sectional and now a power lift chair for my Stepdad from Ashley Furniture on Jefferson Boulevard. The experience has been exceptional Travis even delivered an additional piece they decided to add to their sectional and the lift chair. The gal at the front desk was also great at keeping us posted on arrival and delivery for their purchases. Would highly recommend this store.
Travis was very straight forward and helped us find the perfect couch fast! Ashley Furniture has high quality pieces for a very affordable cost. I’ll recommend our salesman Travis and his store to anyone!
Ashley Store has a vast variety of options. The friendly staff offers just the right amount help, while giving you space to think. Specifically, Phoenix and Jay were a huge help in guiding us to making the right decision for our new sofa and loveseat!
Excellent service at Ashley Furniture tonight. The staff was very helpful and friendly. Very knowledgeable about their products and willing to answer all our questions.
Great customer service !
Steve was very friendly, helpful, curtious and knowledgeable. I walked away with exactly what I wanted at a great price!
Steve was absolutely amazing. Best shopping experience for real
Phoenix was great at educating me on their different furniture sets and giving me the full price breakdowns I asked for. He was even able to get me a better price than the sale! Overall it was a fantastic experience.
Phoenix Goad did anamazing job helping us pick out furniture for our new house. Definitely made me and my wife feel reassured and secure about our first big investment moving in together.
The staff was very friendly and helpful. Sales was very friendly and helpful. Explained everything to me in a manner that made me feel comfortable with my purchase 👌
My husband and I went in to purchase new living room furniture. Phoenix was super helpful and answered all of our questions without making us feel pressured. I was surprised at how long it took for us to feel like we had seen everything! We are very happy with our purchase, and we will definitely return. Thanks, Phoenix!
Our salesman was wonderful. Very helpful and informative
Samantha was very helpful and polite. I would shop here again.
Was prompt and very professional. I'm satisfied with the service.
Very polite , great customer service and amazing deals recommend going to Samantha !!
Travis helped me and my husband find the perfect chair to use for our new baby. We've bought from Ashley before and we're pleased with the products
I had a great experience here. Travis was really helpful!
Great selection, great prices and the sales team was friendly and did not pressure you!!
Worked with Samantha. She was very helpful and great to work with!!
Phoenix was very helpful.
It was a very pleasant experience. Travis was very helpful and not a pushy salesman.
Jay was Great! Very knowledgeable about their merchandise. Took time to answer questions, and he gave us many different options. Store was clean and well laid out.
Phoenix did an amazing job and highly recommend going to him for any future purchases! He was a lot of help and very polite! Thanks a lot!
Samantha was super helpful and knowledgeable and wanted to give us the best price possible. On top of it she wasn’t pushy and didn’t try and “sell” us. I will definitely be back!
Give Stephanie a raise!!! The lady asked the right questions to help me figure out what it was I was wanting. I shop at Ashley’s furniture a lot. They are my go to store. First time at this store. It was the best shopping experience I’ve had at any of the Ashley. Stephanie knows her furniture. She knows how to help her customers. Friendly store all together. I check corners for cob webs as I shop. This store is clean.
We had a great experience picking out our couch with help from Samantha! Highly recommend Ashley Homestore. We went to multiple places in Fort Wayne and couldn’t find anything close and the pricing was the best around. We will be back to finish furnishing our home!
Great service. Received the delivery of our couch before they promised it would be here.
Good quality bedroom set, happy with the purchase, Jay helped us out.
Jason was awesome! Thank you
Was promptly greeted upon entering the store by Audrey . We had stopped by just to look at a couch I had interest in . She very knowledgeable and sat with us to help us figure out a layout that would work with the area we had . Even though this is 2 hours from our we home we would definitely return for future business.
Audrey was great! We appreciated her recommendations and input! Excited to get our new couch! Thank you, Audrey!
Travis helped us alot and took his time to even look around and find possible sofas that was to our liking on the Ashley’s web. If it wasn’t for him we wouldn’t have bought a beautiful sleeper sofa with a love seat. Thank you sooo very much Travis.
Very nice experience at Ashley Furniture on West Jefferson. They worked with me on a budget I had set and didn't try to upsell me anything I didn't need. Will shop there again.
I had an excellent experience with the sales team! They were all curtious and professional, especially Audrey. She found me a sectional that perfectly fit what I was looking for! I highly recommend her and this location for any future furniture purchases!
Our experience was awesome! Jason answered all our questions and was very informative.
Was told confidently our order would arrive in “two weeks.” Six weeks later there is not hope for any arrival.
Travis was an awesome salesperson! Very patient and worked hard to get us the right bed for a great price!! Delivery was good on time. Quick set up but left a lot of trash in my room. I am disabled and cannot carry all that out.
Super helpful staff!
Jason helped us pick the perfect furnishings for our newly remodeled home. Unique pieces for a unique space.
Very helpful and patient as we made a our decision on new livingroom furniture.
Didn't take them long to put the bed up and they cleaned every thing up after thank you
Travis is a great salesman and manager No pressure easy to deal with
Thanks Jay for your help today!
Salesman was awesome!!!! We got a great deal on furniture!!!
Samantha exhibited sound salesmanship and was a pleasure to work with.
Samantha was our sales lady whom greeted us with a pleasant and welcoming smile. Was eager to help accommodate our needs in the right furniture that was suitable for our family as well as my husband's health issues. We chose zero gravity to help with the back, neck, heart and knee health issues. She educated us on the benefits of this type of furniture. She helped us stay within our budget. She even helped with discounts that were available to help our budget. She was very understand of us not making an immediate decision and stay in touch a few times over the couple of weeks while we decided. She was patient,?kind and helpful in every aspect. Ordering our furniture was a breeze once we decided and getting delivery set up and a date as soon as possible If you need furniture come see. HER she is phenomenal. She is located at the JEFFERSON RD Ashley Furniture. Do yourself a HUGE favor DONT go to the Lima Rd store . They are crooked and will run your credit and order furniture without your permission. They are pushy and even at one point was rude and persistent once we told them no we would think about it. Going back into the "Lima Rd" store to question the furniture being ordered and maxing out our credit seems to be a laughing matter to them. They denied doing so after it was confirmed they DID do just that!! So please make it a smooth and pleasant experience and no pressure whatsoever, see Samantha at Jefferson Rd Ashley. What a pleasant young lady and the manager Steve is right up there with her. He was very accommodating to our specific needs and seemed to want to help in any way possible even if it cost him a headache 😝. Ashley furniture on Jefferson we ABSOLUTELY ARE A FOREVER RETURNING COUSTOMER. SAMANTHA YOU EARNED OUR TRUST!
Audrey did a wonderful job selling us our new living room furniture! Thank you so much for your help!
Excellent customer service. Jason Morgan exceeded all my expectations and helped us find exactly what we needed!
Jason was very knowledgeable, patient and helpful. He’s very passionate about sleep and really wants everyone to be able to sleep better. I appreciated his approach as it wasn’t overbearing or pushy. I would recommend anyone looking for a mattress or bed to go see and talk with him! The delivery team, Julian and Paul were great! They were courteous, respectful and helpful. I was very happy with the service provided.
Samantha was AWESOME to work with! I shared my awful experience with a local competitor, and I had furniture picked out with Sam in 30 mins! Professional, attentive, and efficient! She’s forever my sales rep!
The people in here where very nice and professional.
Steve was absolutely amazing to work with!
Super friendly!
Travis was a very cool dude! Answered all my question.
Nice young man delivering my couch. Efficient in setting it up. One suggestion. That they wear something on their shoes. Or put a tarp or something to walk across the carpet. It was a rainy day. Other than that minor thing , they came when stated in the text and were very pleasant. Looking forward to enjoying my new couch.
Shopping for furniture for our daughter and her family without knowing. Jeremiah Burr was completely thorough and polite. The transaction went very smoothly. I paid for the white glove delivery and they did not disappoint! Thank you for bringing Christmas 🥰
Very polite and not pushy. Great experience and will return. Thank you.
Jason was very professional & knowledgeable about mattresses & benefits of good sleep. Just ordered the bed Sunday, but so far communication has been good & looking forward to the bed arriving soon!
We Came, we saw, we bought. Very easy. Thank you.
Travis found us after we walked in and helped us find exactly what we were looking for answered all our questions, was not pushy, but did tell us all our options, and helped with the sale prices to make sure we saved all we could, would highly recommend!!
We were helped by Phoenix who was very friendly, personable, knowledgeable and a great Sales Professional overall. We look forward to doing more business with him in the near future. Thanks again for all of your help!
I love the table, bench and chairs! The delivery was prompt and guys were friendly and efficient. However they tracked in lots of salt and dirt from the snow outside. Also one of my chairs had two grey streaks on it from shipping. I was able to use spot remover to get it off. So I didn't have to mess with an exchange. Very solid table and chairs are heavy. Definitely used the front leveling nobs on the legs to stabilize them.
Delivery went great! Techs were courteous and efficient
2024-01-17 ... What a great delivery experience today ... It's 5 Deg-F in Fort Wayne, at 9:30 AM ... and "Alex" and "Irish Sean" show up to deliver my new Ashley sofa ... It's super cold with snow and ice on the sidewalk ... Yet these two guys are as cheerful as Spring bluebirds ... They get the heavy sofa into the house and electrically hooked up ... All in about 12 minutes ... Amazing ... They were so "Ashley conscientious" that they even declined two hot cups of coffee ... Sean and Alex did a superb job ...
This review is for the store and ordering process only since I have not yet received my furniture. I ordered from a gentleman named Luke Rittenhouse who made ordering so easy and answered all my questions. He really understood what I was looking for and gave me honest answers about pets vs. furniture. Luke sent me pictures of my furniture after I got home because I forgot to take them in store when I ordered. The entire team at this location was great. I got to talk to quite a few of them because the weather was awful and not many people were out shopping. EVERY SINGLE EMPLOYEE was so nice and accommodating. They gave me a great deal and I cant wait to get what I think is the nicest furniture I have ever owned. As long as the furniture is as great as the people selling it, I will go here first for my next purchase! Look up Luke when you get there if you enjoy cracking a joke or 2 while you order!
My daughter and I visited the Ashley HomeStore on Jefferson Boulevard, and we were blown away with our experience. When we walked in, we were greeted right away with a smile by Steve Reid. I explained what we were looking for, and Steve understood and showed us the section for a bedroom set. Steve was very helpful by listening, explaining and suggesting different options that were within our budget as my daughter was trying to decide what she liked. Once selected, the process to complete the order was very quick. We were provided with information and told when to expect delivery. I would recommend Ashley HomeStore for all your home needs. Thanks Steve for a great first experience.
Samantha is a very good sales young lady. Took her time with us and my elderly mom via virtual call. Great job Sam! Thank you.
Audrey did a great job with assisting us with purchasing our very first sectional set ! She was very patient with us and able to help us meet our goal. Can’t wait for it to arrive so we can enjoy it in our home! Thank you Audrey T!
Very friendly and helpful. Would buy from them again . Not pushy like a lot of other places. Now we just went and bought patio furniture. Went to the same person. Just as friendly as before.
Travis was helpful and made the buying experience a good one.
Our salesman Steve Reid was great! Steve was helpful and informative, but also gave us our soace. Had a great time working with him and appreciated his patience. We will shop at Ashley again.
The salesman is a liar , said my couch that I over paid for would be here in 7-14 days . Lies , they don't tell you that your money is non refundable until you've already signed and paid . I'll never do business with them again. I suggest you go buy from someone else or you will have to wait up to 3 months for your furniture.
I would never deal with these people. Sales person lied saying 7-14 days until delivery, it's not until months later. Do not buy here. Can not cancel even when the item has not shipped.
Sales people are only out for commission. We were not told until after signing papers that our delivery was weeks out and purchases are non refundable. Had I known that I would not have purchased.
Very good service. Sales person knew all about the item we were interested in
Update coming with pictures and emails showing Customer Service refusing to make right the defective furniture that I purchased for almost $4000. These people are terrible. Their customer service is garbage… I wish I would’ve just got a soft comfy couch or a sectional instead of this fancy furniture that is meant to sit in a palace somewhere not to be sat on at all it is so uncomfortable. The only thing I wanted was an ottoman and it is absolutely trash. They refused to replace it no matter what, it was defective as soon as I got it, it had all kinds of issues and they refused to replace it with a new one. Customer Service said that as long as it was within an industry standards, they were not obligated nor would they even consider replacing it this ottoman and the chair that came with it was almost $1000. They tried to repair it and it didn’t turn out any better whatsoever. Once I got it home it was no different at all. Pictures are coming soon!
Audrey was very pleasant and helpful to work with while trying to decide on a new bedroom suite.
Working with Audrey was a pleasure - she showed me all of my options and got me EXACTLY what I wanted and was looking for. I’ll be back!
Paul and Jonathan very nice, respectful. Thank you
Knowledgeable team and prompt customer service.
Samantha did a wonderful job helping me find exactly what I wanted! I’m very excited for my furniture to be delivered. I’ve purchased from Ashley before and was not disappointed. Happy returning customer.
Our salesperson did a phenomenal job with us and ended up helping us find a great deal on the perfect recliner.
Steve is friendly and easy to work with! He makes sure I’m taken care of, would definitely recommend him.
We had a great experience when purchasing our sectional at Ashley Furniture. Jason Morgan was very helpful and knowledgeable about the products. Thank you!
Jeremiah (Jay) Burr did an amazing job helping us pick out a new bed!! He was extremely nice and understanding!! We are so excited to get our new bed!!
Went in for some new living room furniture, and worked with Steve. Ended up buying a new sofa, loveseat, and ottoman. We will see when it actually arrives now.
Very helpful and knowledgeable about the furniture in the store. Good experience!
I’ve bought multiple pieces of furniture from here over the past few years and each time the experience has been extremely smooth. The employees are always very thorough and helpful.
Phoenix was awesome, very knowledgable, a solid sales professional. Highly recommend! Thanks Phoenix!
Great experience. Audrey was very helpful throughout the whole process. Walked in empty handed, walked out still empty handed but with a sick couch on order! Update: Communication while waiting for the couch was exceptional. We were told 4-6 weeks for delivery and it was dropped off just after 4 weeks. Assembly was very easy.
Jason was super helpful in educating me of types of beds to help you sleep better. He helped me find what I needed to fit my needs and my budget!
Honored the price online and gave us speedy service.
Ashley Home Store has the best furniture and accessories! I am alway greeted promptly when I enter the store too. I found the ottoman I was looking for at a great price. Pick up at the warehouse was a breeze .
Great experience at Ashley furniture! The wait was not excessive, and the delivery from Paul and Jonathan was very quick and efficient! Thank you!
Jason was great with helping us find the perfect mattress for us. Very helpful and kind.
Travis was very friendly and helpful in helping us choose a sofa and mattress. We would definitely go to Ashley again.
Very nice and helpful
Spent around 3 grand on a sectional. Paid extra for "premium home setup and delivery" which just turned into being 2 kids who just man handled my sofa up a staircase and got tons of paint marks and rips all over my sofa. They also destroyed a light fixture and celing tiles in my apartment complex, left all the trash in my apartments hallway. Then I talk to management (with photos of damage)and they tell me I can use the protection plan I paid extra for........ like how is that any type of compensation. They also told me they won't be held responsible for damage to my apartment complex. The guys that helped my buy the sectional were cool people. But I will never recommend Ashley furniture to anyone honestly.
John and Paul delivered our furniture today. Could not have ask for better professional service. Thank you again.
Paul and Collin delivered with excellent service! Thank you both so much, I appreciate you and am thankful for the great care!
Such a blessing to work with
Audrey was very easy to work with and very knowledgeable about the products!
Very friendly and nice to work with
Steve was amazingly helpful and very friendly. He did everything possible to make our shopping experience a great one.
Very informative. No pressure. Enjoyed my time at Ashley with you.
Audrey was extremely helpful, knowledgeable, honest. She was up front about delivery times and made sure to find us exactly what we were looking for. We will be back.
Jason Morgan was awesome to work with!!
Pleasant helpful associates. Not pushy
(Translated by Google) Excellent service, very attentive and helpful, Mr. Ham Morgan (Original) Excelente servicio muy atento y servicial el señor jamón morgan
Steve was amazing to work with! As first time furniture buyers, he did not rush us through the process, but encouraged us to take our time to ensure that what we ended up with would fit our space and our needs. He got us the best deal and was very thorough throughout the entire process. I can’t wait for my new couch to be delivered! I definitely recommend Ashley Furniture on Jefferson to anyone.
Colin and Paul were very pleasant and helpful! They went the extra mile to make sure I was happy and satisfied with my furniture. Gave me tips on how to defrost my frozen mattress lol and came back later in the evening to help move it up my oddly shaped stairs!! Definitely returning for future purchases!
Was a great experience with great help from Travis!
Travis has always been great to work with! I continue too go back to him because he is helpful and not pushy and works with pricing to make sure we can get what we want within our budget.
Audrey at Ashley did a great job helping us pick out our couch! Would highly recommend coming to her to get your furniture!
Everything was nice. Samantha I think her name is was nice and helpful
Sam was very patient with us and guided us through the entire process. She did a great job and I would recommend them for your furniture needs.
Jason was extremely helpful! He listed to what I was looking for and took me right to the couch I ended up buying. Excellent customer service we will definitely be returning in the future!
Phoenix, our sales person, was very knowledgeable & super friendly! very good sales going on!
(Translated by Google) Very good place to shop and Jeremiah Burr is a worker and very kind to people I highly recommend him (Original) Muy buen lugar para comprar y Jeremiah burr es un trabajador y muy amable con las personas lo recomiendo mucho
The staff is very nice. Travis the manager is very friendly, knowledgeable of the products, and offers exceptional customer service!
Ashley staff were helpful and friendly. I will always shop their
What a great experience working with Audrey to find furniture for my new home! Wonderful store and customer service.
(Translated by Google) excellent attention (Original) excellent atention
Salesman and staff was very friendly and helpful , answering all of our questions and allowing us to take our time to make up our minds on what we wanted. Made us a great deal that helped save us money, so we bought the furniture. Definitely recommend to everyone and no pressure to buy.
My husband and I went in just to look and ended up with a beautiful end table and coffee table. Audrey and Steve made our experience the best. Thank you!
Thank you Audrey at southwest ashley store great people there !!
My husband and I just purchased a sectional from this Ashley location. We are very satisfied with the service we received from Samantha Sanford. She was very helpful and was not pushy at all. Answered all of our questions and we look forward to working with her for our future furniture needs.
Travis, the store manager, is awesome to work with. He is knowledgeable, personable, and patient. We are so excited about our new furniture! Thanks for the great experience! John and Drew went above and beyond with delivery and set up! They were mindful of our hardwood floors and great to work with! They also delivered on a -2 degree day and didn’t complain at all! So appreciative of everyone we’ve worked with!!
Audrey knew her stuff and she got me exactly what I wanted deserves a raise and some thank you
Great experience.
Audrey was extremely helpful and personable.
Sweet, knowledgeable and professional!! Thank you 😊
Overpriced would be an understatement but thats not a huge deal since that's everything these days. The issue I mainly didn't like is they charge way too much for shipping so I decided to pick it up myself only they made me wait a week to get my product only to tell me I had to goto the warehouse to get it and once it "arrived" I had to schedule 2 days in advanced to go get it. I quote arrived because she claimed they had to dig it out and find it for me so they need a 2 day notice to do so because they are short staffed. I'm no genius but if they the product was delivered the day I called in after recieving the text saying the product arrived. Why do they need time to find it? Seems more like they just wanted to make me wait for the product when I should have been able to just goto the warehouse day 1. Not a system I'll be dealing with again and that's unfortunate for them because I also needed a dining table and a second couch.
Our visit went very well and we ended up buying our furniture there.
Thank you Samantha Sanford for your assistance in helping us purchase our recliners.
Travis was polite and professional. I knew exactly what I was looking for, Travis was knowledgeable, knew the merchandise and led me to the product I wanted. Check out was a breeze. Thank you!
Jay was very flexible and patient. We probably spent more time than we initially planned and walked out happy customers with our overall purchases. Thanks Jay!!
I worked with Audrey while looking for a new sectional. She helped me find exactwhat I was looking for. Audrey was fantastic, ask for her 10/10
Great experience. Super knowledgeable and helped me find what i needed!
Phoenix was very patient and helpful with us...I have trouble making choices! He definitely knows his stuff
Sales person was very knowledgeable and willing to show us every design available to find us the best mattress
Audrey was very helpful and made my shopping fun!
Audrey was absolutely phenomenal saleswoman! She was very attentive to the need and wants of our furniture selection, and helped find exactly what was needed for the room. She was very friendly and personable. I enjoyed talking with her, it was like dealing with someone I had known for years! I would highly recommend this store and her very impressed.
Excellent service and very knowledgeable and clear in helping understand all the options available when purchasing. Super friendly and I appreciated my visit got a sweet couch too.
Great deal! Travis helped me find exact recliner I was looking for and got savings. Very helpful and courteous staff that pointed me in right direction, but then let me shop without bugging me, like alot of stores do.
Travis Teams was very courteous and professional! Can’t wait to get our new furniture!
Great customer service for great price. No pressure to buy.
Samantha was awesome!!!
My new bedroom furniture looks beautiful in my bedroom. The delivery men were very courteous, and had it done in no time.
I would just like to thank the salesman and Jason for helping me and my husband to buy our first Tempur-Pedic mattress. I would be our last but thank you so much. Thank you for the advice and just Lena's down the right path. Make sure we bought smart and we didn't overpay and helping us just get our dream mattress we've been looking for for a long time. Thank you Jason. This is Ashley furniture on West Jefferson Fort Wayne, Indiana Vincent and Yvette Chapman
Audrey was a great help. Great sales lady. Made suggestions but wasn't pushy.
Prices and quality are great! Jason was wonderful to work with.
Samantha helped us out today. She did an amazing job, first couch she showed us we bought. She made us so excited bout our purchase. Would recommend her anytime.
Audrey was very helpful when I needed her to be. She didn’t follow me around the store trying to sell me something which I appreciated. Second bug purchase from Ashley this year!
Steve Reid was super helpful.
Nice, personable, helpful, very knowledgeable , not pushy. Salesman Phonix G. Receptionist Kathann very nice and helpful. Will recommend to my friends.
Jason answered all questions and gave insight on various items. He spent extra time checking stock availability to help eliminate lead times. Great experience!
I wish I could leave 0 stars!!! We were told 4wks to deliver. Our salesperson assured us the furniture would be in. So we gave our old furniture away to make room for the new. Delivery date came and went. No word from Ashley. After they finally returned our call, they said it’d be another month. Well that month has come and gone too. Now they’re saying they’re unsure when it’ll be in. We have no furniture in our house. They won’t cancel and refund our money either so we can go somewhere else to make a purchase. Pretty much just gave them thousands of dollars and we’re just stuck. Some friends reached out to us and said they had the same experience this year. One of them waited almost 6mo after the initial delivery date. The other waited 10 months!!! They just expect us to just sit on the floor???
This girl right here knows how to slang some mf furniture. Went in to buy a few pillows and left with a new bedroom set. Impressive and professional.
Great customer service. In my experience Samantha and Steve went above and beyond to assist me in getting the right furniture for my needs. I recommend this store to anyone who especially needs a patient representative to assist them. Very good service! The prices weren’t bad either.
Audrey was very helpful and found a sectional that fit my space and my price. Great customer service!
I worked with Jason Morgan who helped me find a couch for my living room. He was truly the ideal representative who cares about the customer and wants the customer to be happy. When I got a couch from the store room and noticed the price was different online I contacted Jason and he was able to match the online price for me after the purchase. Jason is good at working with you to ensure your purchase is correct and many representatives would not do this for you in other companies. Overall Jason is a great representative who is very knowledgeable and can work with you if you have a problem. Ashley home furniture Fort Wayne west Jefferson location is a really beautiful set up store inside and the people inside are professional too and will take care of you.
Travis was knowledgeable and most accommodating. We appreciated his professionalism and kind nature.
Very knowledgeable about their products, and Jason helped us pick out the right sofa for our household, thank you!
Great!
We have been looking for the best couch to fit our new apartment. Jason made the process of selecting a couch absolutely seamless. He understood our need for a modern but functional piece and went above and beyond. We will recommend Jason to all of our friends in the future who are in the market for the perfect piece of furniture.
Audrey Tackett was very helpful and was very patience with us finding a sofa and love seat,i surely would recommend and we are very happy customers,thank tou Audrey
Very knowledgeable, excellent customer service. Listened to what we were looking for and showed us various options; then gave us time to peruse and talk about them without hovering over us. Will recommend to friends and family. Thank you!
Issue Resolved! I want to Give Samantha at Ashley 5 PLUS Stars for solving my delivery issue in time. I'll give the store less than that for the inconvenience of having to rent a van and picking up my furniture myself, but in the end I am happy and again Samatha was and is the only reason I would ever consider Ashley again. Please seek her out, she actually cares. UPDATE: Samantha at Ashley is going out of her way to resolve my issue. I do feel better about getting our furniture in time. Only thing that changed was due to to delivery schedule. I need to pick it up myself. If all goes well, she may have solved this. Fingers crossed. The worst! We were lied too about availability just to close a sale. DO NOT BELIEVE ANYTHING THEY SAY!! Purchase your furniture somewhere else. I heard Rainbow has a very good reputation. I should have listened to friends that had a similar experience with these liars. UPDATE: to be fair the saleswoman that helped me is trying her best to deliver on time as promised, but still not satisfied with the store and their policy. I believe she was given false information about availability. And she did offer to cancel and refund. However, NEVER EVER promise a customer something that is false, even if it’s your owners fault.
Issue Resolved! I want to Give Samantha at Ashley 5 PLUS Stars for solving my delivery issue in time. I'll give the store less than that for the inconvenience of having to rent a van and picking up my furniture myself, but in the end I am happy and again Samatha was and is the only reason I would ever consider Ashley again. Please seek her out, she actually cares.
Steve was great! Would recommend him to anyone
Delivery drivers Collin D and Paul K did a great job!
They had a wonderful array of furniture at an price per month we were very comfortable paying. Very friendly and patient staff! Jeremiah helped us out and hooked us up with some pretty awesome pieces of furniture that suited our wants and needs!
Great customer service at Ashley store today! Steve and Jason went above and beyond what we expected. We Will return!
Stopped at the location of W Jefferson Blvd to look at bedroom furniture. Travis Teems was very helpful
I used to absolutely hate going shopping for anything that involved a salesperson, but Audrey at Ashley Furniture completely changed all that. she was so kind and courteous. She helped me time n time again, she even called after the delivery to ask me about the functionality and comfort of my purchase! Hands down best shopping experience ever!! Thanks again Audrey!!!!!
Audrey Tackett was professional, personal, and very informative regarding product knowledge. She helped me get the perfect love seat and couch combo! couldn't ask for a better sales representative. I will definitely be referring everyone I know to her. she made the experience fun and pleasant. thank you Audrey!!!
Audrey was so helpful in helping us pick out just the right bedroom set, she was super helpful throughout the whole process, and her follow up was impeccable! I would definitely recommend working with Audrey Tackett if you are looking for excellent customer care!
I did not read the reviews or check the Better Business Bureau site before shopping at Ashley Furniture. It’s a terrible establishment. I hope you do your due diligence before opening their doors. Their business ethics are horrific. Of course , this is my opinion. Here are my facts. I purchased 11K worth of furniture. Not a small sale. JAY sat on a stool in front of a computer and said I was one of the LUCKY ones. Everything was there. They would call in 7-10 days to schedule delivery. That worked since I purchased bedroom furniture. Well, no call. I called and JAY said he indeed saw the furniture there when I was in but corporate can change that. He would need to call me back with a delivery date. Again, I call to find out the order won’t be in Until at least the end of November. Jay states the mattresses are here, “ I could get those to you.” The next day I called to schedule the mattress delivery so sleeping can occur at least on a mattress on the floor. JAY had suggested putting the mattresses on garbage bags. Now, Jay wants another 348.00 to deliver the bedding. It would be 2 deliveries. Another delivery fee after I spent 11K and I was told nothing but a lie onThe day of the purchase. JAY showed his true colors on the phone stating you can’t have your money back. Your receipt is a signed contract. On the back of the receipt it states all sales final. He wouldn’t let me get a word in. What business would have these policies and not be an open book concerning the all sales final policy at purchase. It’s just customer service. Consumers beware!! Please don’t shop here without reading the lowest reviews that are hidden. If you have had a bad experience and hundreds have, issue a complaint to the attorney general via email. There are more good people and businesses out there. Support local businesses and stay away from Ashley Furniture. I’m still waiting on a call from management. I would guess he is not calling since he mostly likely trains his staff on business ethics.
Phoenix was so amazing! He was very knowledgeable and great with explaining everything. Great experience!
Jay helped us a lot! We had questions we had answered for us. He got a good deal for us.
The salesperson told me she was giving me a break in the sectional I bought, then she overcharged me $100 for the ottoman!
I purchased 3 bedroom suites for my grandchildren. They were to have been delivered in 7 - 10 days. Turns out they weren’t in Stock until the end of November. Grandchildren have no beds!!! Jay said we could have the mattress delivered. Ok, at least that helps. Turns out they want 2 delivery fees for their lie. I would give negative stars if I could. And another family said they were told the exact same story.
Jason was so kind and funny he made my experience at Ashley which was my first time actually buying at a big furniture store a really good experience for me. I gave him the idea of what I was looking for which wasn’t in the store sadly but at a different location and he found it and got it ordered for me!! I’m excited and can’t wait for my new bed frame to come in :)
Travis in the Fort Wayne, IN store was awesome to work with.
Great service, extremely helpful. When we told Jay what we were looking for he knew the exact pieces to show us. So glad we stopped in. Can't wait to get my new furniture!!
Very helpful and friendly customer service!
Very nice experience...Audrey was awesome...
Great price. Delivered on time. Great sales experience.
I really appreciated Phoenix’s help purchasing a chair. He was very helpful answering all of our questions, but was not pushy at all and gave us time to decide.
Audry is very helpful we wanted something today and she did just that loved the energy couldn’t be more happy
Salesman took care of me got me in & out. I'll definitely be back
Audrey was phenomenal in helping us! Came in for 2 beds & left with way more BUT no pressure from her, we inquired about extra and she was extremely helpful.
Very helpful got us the best deal
Everyone was super friendly and helpful. The salesperson wasn't pushy or overbearing.
I found the people I worked with very helpful and a pleasure to deal with. Particularly Audrey. Great attitude and knowledgeable.
Great service and good prices
Travis was very helpful in our process of purchasing a couch! If we had questions or concerns post purchase, he was quick to respond as well. Overall we had a good experience with everyone involved. The lady at the front desk was so sweet and personable!
Drew & Paul were prompt and courteous!
Beyond expectation. Very pleased 😁
Samantha knows what she is doing and is very personable.
I was the last stop of the day for Paul and Drew but you would never know it because their friendliness and enthusiasm was as if I was the first customer of the day
Drew and I think his name was John or Dan, did a fantastic job on the delivery. Big thumbs up.
This place never fails to amaze me with the quality of furniture they have. Along with the help that’s provided each time we walk in there to find the right item!
Steve was such an amazing help after we spent all day shopping for the things we needed. He’s friendly, wasn’t pushy like some can be and we couldn’t be happier! Thank you Steve and you are a true blessing. The Stouders
Great people ✅
First of all we my friend and I went to the Ashley furniture on lima road and wasn’t too impressed so then we went to the Ashley on out on Jefferson and Jefferson and we were First of all we my friend and I went to the Ashley furniture on lima road and wasn’t too impressed so then we went to the Ashley on out on Jefferson and Jefferson and we met this what’s your name and we were greeted by Aubrey Tackett she was very friendly was very well spoken she didn’t pressure us and she didn’t force us on anything anything we asked to look at what it be that sells or any other furniture she didn’t seem aggravated she seemed very helpful I just wanted to say it was one of the best experience with her going through a furniture store and not being forced on any day she worked with us give us a bundle it was very very professional she listen the most important thing was she listen to what we want it not what she wanted to sell so it for that I want to say thank you and weird I enjoy the experience and I will do more business with her and recommend her to all my family and friends again she was professional did not push this into anything we didn’t want listen main thing she listen to what we were looking for so thank you and you will see me soon
We are pretty happy with Ashley all and all, not having our furniture at this point, of course. My husband and I wanted to test the sofas and recliners on our own. For the most part, our salesperson, Jason, let us do this. He would step in and pointed out special features that would be beneficial to me in particular, as I am disabled. Hopefully, delivery time will be quick. I have heard several people tell us that their deliveries are have taken as much as a year to deliver. They told us 2-12 weeks. Hopefully they can deliver.😊
Was greeted immediately with a smile and enthusiasm, The willingness to help us was beyond our comprehension. We do not receive service like this. It was absolutely shocking and amazing. I recommend trying this experience to anyone.
Audrey was so great and helped us pick the perfect couch for my mom. A great salesperson makes all the difference. Thankful for her expertise and amazing taste! Edited to add after the fact: make sure you check online prices and have them in hand! They can change in store. Was not aware of that and found out afterward we were over charged.
Very clean store. Friendly staff that isn't pushy. Great prices. Thanks, Travis, for making it such a nice experience.
I recommend Travis, if you are visiting Ashley on Jefferson. I was researching adjustable bedframes, mattresses and reclining loveseats. My husband recently diagnosed with Huntington's Chorea Disease and will be needing this type bed as disease progresses. Travis was kind, understanding and helpful. Looking for reclining loveseat without a console, so I can set beside him, versus in separate chairs!! My money is limited and need to look for best deals. Travis was understanding and compasdionate this was in June. I went in to see Travis in October to make the deal on mattress and love seat. I needed to use to separate financing companies to get everything. Again Travis was understanding, helpful, and I never felt judged by him. Absolutely wonderful man. Please see Travis if looking for furniture, Travis knows good CUSTOMER SERVICE. In completing the process- working with Tonya, was a different story, I fell judged and like an inconvenience to have to work with 2 finance companies, when introduced to my husband and his Disease, she couldn't of cared less. Very sad and hurtful to my husband, he didn't know it. But I did. Currently waiting for my items to come in, very excited and anxious to help my husband out. A huge thank you to Travis. I will be back to see him if I need anything else. God bless Travis, you are a great person. Mrs. Stewart
Audrey was easy to deal with and hrrat with communicating to me on when my furniture would arrive and when I could get it. Definitely recommend.
Very good
Sales person was experienced and led us in the right direction for a quality product. She gave us the best deal she could.
Spent an entire weekend looking for a couch that we really wanted and liked. In less than 6 months it started falling apart and we constantly have to put these buttons back on, if we can find them. Low quality. Cosmetically it's not that big of a deal but they probably won't last that long either. Waste of money.
We were promptly greeted in the store. Salesman Travis Teems was more than willing to help us find what we were looking for in their huge showroom. We found a great deal on what we were looking for. Definitely will be back for future purchases.
Wasn't given full details that they'd give us a credit card kinda thing in the mail, that we never agreed to, and that said card would drop our credit scores. And can't call the store and reach a real person to address this so not thrilled with their customer service and definitely not buying furniture here again if this is how they want to do business.
Audrey, Travis, and Elizabeth are awesome! They went the extra mile to help me disassemble and load a big piece of furniture in my truck. I'll be coming back 🤙
Great service. Very knowledgeable and friendly.
Travis was very friendly and knowledgeable and not pushy at all….just the kind of salesman I like. He let us look around without following us but did check on us a couple of times to make sure we didn’t have questions. He was great to work with from start to finish!
Devonte & John were very professional, on their toes, and didn’t waste time. They had a rounded staircase to go up with TWO sets of bedroom furniture (very heavy)! They staged all furniture as requested and did it with such care! Nothing left behind-they were very tidy! I was very pleased with your service team (and on time)! Kudos to these two gentlemen!
I love Ashley furniture! Travis was attentive and communicated everything well with me. But messed up my ORDER!!!!!! Like wow so the inconvenience I'm having right now. They are just so calm and not trying to get the new pieces fast enough to me. This is sad. I definitely recommend the Ashley store on Lima rd. because they were on point!!! Thanks again
Phoenix was such a great help!!! loved my experience:)
Travis on Jefferson in Fort Wayne Indiana was very professional and kind. Will be shopping here again. Thank you!
Came in to look at chairs. Don’t normally buy the first time in the store. Jason Morgan waited on us and was very patient taking us all over the store. Conversation went smoothly and soon he felt like an old friend. Decided to buy before we left the store! Glad we chose Ashley on that day and met Jason.
Went to look around, was greeted and helped. Jashawn found the perfect couch I wanted with a reasonable price. I highly suggest coming to the store for your furniture needs. Very warm employees. Very nice music. Great atmosphere.
Phoenix is a cool dude, taught me about beds.
Please don't be misled by my review. Although the salesman was personable i have personally experienced what i would call shady tactics. Unfortunately working with ppl who live off commission often have a specific character type. READ EVERYTHING INCLUDING THE PURCHASE QUANTITY OF EVERY PRODUCT. The delivery personnel were fantastic, just so it was said.
Jason was a super friendly salesman. He found us all the stuff we were looking for. 10/10 service
Jason Morgan was friendly and knowledgeable, would recommend that anyone who goes in to ask for Jason.
Went into store and wanted to look at living room furniture. Met Jashawn, he wasn't pushy, and answered all my questions. Went to finish paperwork and lady behind desk was friendly(sorry I didn't get her name). I would do business with these people again.
Knowledgeable salesperson. Helpful and courteous. Pleasant experience.
Love this store and the employees everyone is always so helpful we always have a great experience Thank you.😊
Travis Teems was amazing at helping me shift through ideas for my new built home. I was stressed doing it on my own, but he made everything work out perfectly by being patient, tentative and observant to what I was looking for.
I knew exactly what I was looking for and when I walked in Jashawn greeted me, listened to what I was after and within 20 minutes I had checked out my options, made a choice, paid and was gone. Thanks Jashawn!
Phoenix was wonderful to work with! He helped our son buy furniture for his new place! He was friendly, knowledgeable, and wasn't pushy at all. We will def be back for furniture of our own some day!
Very friendly and helpful enjoy looking around
Very helpful and friendly.
I walked in wanting to purchase a kitchen table set. Phoenix, the product specialist, was eager to find me exactly what I was looking for. He asked me a few details to get an idea of exactly what I wanted. After he found out what I wanted, he took me around and showed me a few different sets of tables and explained each one individually to me. He went over all of the details, including the prices. I had my very active 3 year old with me, who wanted to run around the store, look and touch everything. Phoenix handed him a toy & he was content for a little while, lol. I quickly found the set I wanted and instantly fell in love with it. The process was very fast and surprisingly easy. CONS: I was hoping to walk out with my new table and didn’t realize I would have to wait 2-3 weeks to get it. So that was a bummer. Upon checking out, I noticed a $400 charge that I didn’t ask for (will double check the price and update if I’m wrong). It was for the warranty. I was never told about the warranty during our talks about the tables, nor was I informed “I had to have it” until I was literally checking out. I didn’t and don’t need/want it and will be looking into further, but I truly want the table that I purchased.
Very personable sales person. Would definitely recommend.
Had a great experience in the store with Travis Teems. He was super helpful and very knowledgeable. The delivery crew was also very helpful and friendly. We did have a table that was broken upon arrival but the crew was very helpful in finding a solution.
I had a good, quick, and painless experience at Ashley. Steve was great - not pushy, but very helpful. I’m excited to get my couch set!
Today was my first experience at this store and it was outstanding!! Not only is the service excellent and very helpful but the furniture is gorgeous!! So excited about everything that I bought from there today!! I would definitely recommend it to anyone!!!
Great Service
Great straight forward info. Sensitive to my concerns. Great information shared and very polite and patient n manner. Great experience! Thanks Jason
Travis I believe was his name was very knowledgeable and helpful finding a bed for my apartment. Will most likely shop there again.
Jason was very professional and helpful throughout the whole process. Made the process super easy!
Everything about this experience was fantastic! From the salesman to the delivery@
I was hesitant at first, but Jay was very helpful and did not pressure me at at all. I highly recommend
Absolutely amazing! Travis and the Team have been so nice to us. I’m so grateful to have met all of them!
Very kind ! And helped me find the product hat suited my apartment best
Store was very clean and laid out nicely. Samantha was my sales person and she was FIRE!! She gave me space to look around but periodically followed up. She went through options with adding items as well as financing. This was over all a GREAT experience. I was in and out in an hour and got all I need except that new mattress. I’ll be back for sure!
I definitely recommend! They have great furniture! They always make sure to check on you or offer any help! Definitely recommend
I will update this review once I receive my purchase, but working with Jashawn was a 5 star experience so far!
Travis Teems was a wonderful person to buy our lift chair from. Super friendly and knowledgeable. Thanks Travis!!
Great experience last week when I arrived. Steve the manager is very helpful and sold me a wall art accessory I love. I went in for book shelves! 😃 Found the wall hanging I could not pass up because it was perfect and 50% off
Have had Ashley for 25/ 30 years. Wouldn't want anything else.
Jay took awesome care of me and made my first big girl purchase go so easy!
Thank you Jason and Samantha for all your help in purchasing my new Tempur-Pedic bed and adjustable base very nice experience and beautiful store your knowledge of the bed and functions was so helpful I highly recommend your store on Jefferson Boulevard
Travis was well informed and patient while I was choosing a mattress. I highly recommend asking for Travis if you visit Ashley Furniture
Jay was very detailed & hopefully honest. The prices were very variable than I expected. A little too high priced...
Christ is King! 😋
Steve was great! Very helpful and matched the price on the website. I will definitely go there first for my next furniture purchase.
Jay with Ashley stayed well past closing to help us with our last minute furniture needs! He got us some great deals and accommodated as much as possible for our crunched timeline.
Found what we were looking for, staff was helpful, smooth transaction.
Jay listened to us and pointed out three options best, better, good. He explained the construction, and gave us the space to make our choice. That’s the kind of salesman we like. He didn’t hover and he didn’t waste our time.
Samantha did a great job getting us a bunk bed last minute when we needed one. Great service from the loading crew as well!
Great service salesman was great at helping me and explaining everything
Phoenix was awesome and helped us find the perfect sofa for our new place
My wife and I had great experience at Ashley. Jashawn did a great job and made sure that he did everything right so we have no problems.
Steve was super helpful and made the whole thing as simple possible. He listened to what we wanted and accommodated it.
Treated very courteously. Listed to what I was looking for. Showed items good,better,best quality.
Jason is the man! Great sales man and very personable. Never felt pressured to make a decision.
The yung man that took care of us was very frendly and special he was so patience with us I will love to have him againg on my next purchase
Jashawn was very friendly and helpful without being pushy.
Always friendly great service...No pressure at all
Awesome experience. Jay was very helpful!
Steve was great! He worked with our budget and was helpful every step of the way.
We were treated very well. Trevor was very knowledgeable and was a big help. We will come back again for our future furniture needs. Highly recommend them.
Jason Morgan assisted us today and he was very informative throughout the entire process. He made our decision and easy one with the Tempur-Pedic purchase. Thank you!
Made everything super easy and was very friendly.
The men that delivered the couch were very polite and did a phenomenal job. Thank you so much
Our salesman Phoenix was very knowledgeable and friendly. And his patience was greatly appreciated while deciding on our purchases.
Great customer service. Samantha was very welcoming and professional
Our sales person, Jason, was professional and polite. He was very knowledgeable and shared freely. At no point did we feel pressured. He made the buying experience very easy. In a world where customer service is seemingly dead he rose to the occasion.
Our salesperson was so great at her job that she convinced us that our furniture would arrive within 2-4 weeks. We only figured out after reading the fine print on our receipt that the actual timeframe would be somewhere between 2-12+ weeks. We are now 9 weeks in and can’t get a realistic time frame, only to be told that all sales are final. Oh and the occasional robot text that claims to be from our salesperson touching base, yet when we respond to it we hear nothing again. Thanks Sam! You seemed so empathetic while listening about our unfortunate experience moving to Indiana, looks like you were just trying to get your sale no matter what it meant for our situation.
Excellent service in-store, followed up by excellent delivery service. 5 stars from start to finish!
Excellent service!
Great Prices
Horrible experience. Saw my delivery stop was skipped, I had to call them to see why and they said they didn’t load it onto truck bc it was damaged and has some finish issues they’re trying to fix before they can reschedule and send out so not only did nobody call me to inform me but they had me waiting around and take day off from work for this delivery they knew wasn’t going to happen. Finally got a call back and they had a different one they could get to me today, received it and the furniture is broken and chipped in multiple places. **Update ** I was given a new piece to exchange for the damaged one the next day and had it delivered by 2 amazing guys. Quick response and great resolution.
Jay was very helpful and informative!
Phoenix was very helpful in helping us chose a sectional for our basement
Got quick friendly service, got just what came for
Had a great experience working with Jay. My only issue was we got "fine printed" and didn't get the discount I was expecting.
Always kind and excellent delivery
Very kind and helpful!
From scheduling to delivery everyone is pleasant and helpful
Ashley S. was so helpful. She showed me exactly what I asked for and helped me with my order later when I was into my new place.
Travis was very helpful helping me today! He found exactly what I was looking for in a recliner. Thank you Travis!!
The customer service was great! Did not feel pressure to buy anything while looking. Staff was helpful when we had questions.
Travis was helpful, knowledgeable, and cute as can be!
The salesperson did a good job explaining everything. Jay was easy going and didn't pressure me.
I’m so excited for my furniture and new mattress to come and make my place look amazing! Travis was great and so helpful when picking out a mattress I didn’t know I even needed! Looking forward to better sleep! Thanks again!
Samantha was such a big help. She made us feel so comfortable and relaxed! We ended up going with a bedroom set and a-lot of what we picked out was recommended highly by Samantha. 100/10 experience!!!
Needed a specific chair. Sold me exactly the chair I wanted. Travis was friendly and got what I wanted quick and was outta there in no time!
Very professional and personable.
Friendly, supportive, and patient sales team!
J was very generous with us and liked to share stories with us while ringing us up.
Our associate, Samantha, was very helpful and kind. She was so patient with us while we picked out our dining room table and figured out which chairs we wanted to accent in the living room. I would definitely recommend working with her. And we will be coming back in the future.
Very friendly and helpful staff. They showed us what would help most with our knees and backs. Lovely store and people.
Jay was helpful in trying to help me find a storage cabinet. Unfortunately, nothing was available that fit my requirements. I found a different piece in the tent sale.
My furniture set is absolutely beautiful. Alex and Sean handled it with much care. Professionalism top tier.
Ashley was great! She listened to what we wanted and showed us great options to go with what we have in our home. Thanks so much!
Jay is awesome!
Quick and easy. They were having a tent sale and weee able to get a large sectional for the family at almost half the cost. In and out quickly and had the furniture delivered within like 3 days.
The lady that helped me ashley she was fantastic. She knew I was on a very strict budget due to medical bills and she went out of her way to help me. The drivers were very courteous friendly and helpful.
Great manager, Travis! Super helpful/knowledgeable and let us make the right decision for the furniture we wanted. Will definitely go back in the future!
Love the product. Steve was our salesperson. Very helpful, knowledgeable and nice to work with. Would definitely recommend Ashley on Jefferson to friends.
Absolutely love this store, the sales people are so helpful and they let you browse without them breathing down your back
Stopped by to check out Ashley furniture‘s tent sale and their selection late on a Friday night and was locked in on a great deal 12 hours later, thank you again Travis!
Amazing service. Very knowledgeable.
Samantha was fantastic and attentive to our needs. She wasn't pushy and showed us several options and combinations to fit what we were looking for.
Samantha did a great hobby helping us with our purchase.
Jay was a very nice guy he helped me with purchasing
Sedina Bear is awesome at her job. She does more than expected. She is very very professional, kind, courteous, and friendly... I appreciate the things she did for me. Many thanks....
Travis was very helpful with picking out the right furniture for us and helped us get the best deal possible!
Phoenix and the Ashley team helped me find the perfect couch! Very insightful and kind service!
Speedy,great service!!!!! Very efficient!!!
Ashley furniture will overcharge you for cheap furniture built by child slave labor, then you will have the luxury of paying way too much for delivery. If you're lucky, you might get furniture that had animal excrement on it and the owner had us clean it off as best we could. Or better yet, LIVE RODENTS, yes they even deliver live baby rats to their customers. If you work for them, they will over work and under pay you, lying about your starting wages and then they will even take money out of your checks if you don't agree with their deceptive business practices. They don't maintain vehicles, they work drivers over the INDOT limits for driving hours,
Steve was such a wonderful person, helped me find anything I was curious about and had amazing advice and even went above and beyond to help me measure things and think about if furniture would fit and just an overall really great experience from ashley with Steve
Jay helped me pick out the right mattress in the price range that I wanted to be in. He was very knowledgeable and let me take my time... There are a lot of places that sells mattress, but I highly recommend checking out the Ashley store...
Very helpful and patient
The staff was great to work with, they got us set up quick! We can’t wait to get our new recliner😆
Sedina Bear was great help from start to finish. She is very approachable and allows you to take your time with finding a good mattress without all the pressure to have to buy one. Highly recommended
Sedina was so helpful and encouraging as we searched for the perfect couch for our home! She helped us visualize and made sure our small children felt welcomed so we could take our time thinking through it all. Thank you Sedina for making our Ashley Home Furniture experience great!!
Sedina Bear provided a great experience while we were buying furniture, from the start until the very end she made us enjoy the whole process. She went far and beyond in showing different options and provided solutions to some relevant aspects when acquiring furniture. Thank you!
Jay Burr was friendly, helpful and very knowledgeable.
Great service, fast and accurate assembly. Wonderful experience, I would highly recommend Ashley Homestore to anyone.
Steve was fantastic! He took his time with my mom. He made sure she knew every option. He didn’t pressure her. Steve made the experience fun! Bought a dining room table, chairs, 2 dressers and a rug! Thanks for all your help Steve! We will be back!
It lovely to work with them to purchase house item as we like and the plan with low interest is one of amazing things we could ask for.
Travis was helpful and good selection of furniture. Found what I needed and taken care of quickly. Very pleased. Delivery was fast and ontime. Guys were pleasant. , careful and quick. Happy reclining customer!
Worked with Sedina and she was amazing. Really looking forward to our new sectional.
Ashley Sordelet was excellent at her job. Very informative and well versed in the material and features of the different beds. Explained what I was looking for issues I was having with the current mattress I own. Would happily buy from her again.
The salesman was INCREDIBLE!
I had the best experience with Sedina Bear she helped me pick the best dinning set for my family and was so nice!
Phoenix at the Villages store was a tremendous help during the process of purchasing new furniture for several rooms at one time. I will be requesting him again for further home furnishings.
Very nice staff and massive selection. Happened to wander in on last day of a sale kinda of looking but not really sure what I wanted. 10 minutes with Jay and not only did I get a couch I really like, but he was able to diagnose exactly what I needed. With their great financing, competitive pricing, and their overall knowledge, I will definitely be buying from them again next time I need furniture. Highly recommend Jay.
Everyone courteous and prompt in knowledge ball and I got well. I want close to the price.
Very friendly staff... Helped us find exactly what we were looking for...
The ashley store on lima rd is a clown show. I got wrong sectional and it was never fixed. Jacob store manager is a liar. The furniture is cheap. I went there because Jacob knew my friends. That was a mistake. They send you texts and try to say oh we sent texts messages. Never again!
We were very satisfied working with Travis Teems! He listened to what we were interested in, and wasn’t pushy or aggressive (MY favorite type of salesperson!) We appreciated the 2year interest free service, we’ve used it in the past, and was able to pay off our purchase prior to incurring interest charges! Grateful to be able to purchase again using those same terms!
Very nice and helpful!
Delivery workers were kind, professional, and efficient. Thanks so much for a great experience!
Sadina was a joy to work with
Travis was amazing and he was completely easy to work with. He listened to what we needed and found the mattresses that were perfect for us. My husband and I were very pleased and feel great about our purchase.
BE VERY CAREFUL PURCHASING FROM THESE PEOPLE. I had purchased all our furniture from them in the past and recently started to replace the stuff I purchase 15 years ago. Don't believe the hype with the interest free marketing. The interest is tacked onto the price of the furniture. Had to fight with them after finding out my bill was $1600 more than what was listed online. Now the price decreased again and they won't match the price. Its been 8 weeks and I still don't have my furniture. AND.... of course non-returnable because they had to order it. Very disappointing. At least I learned this with the first round of purchases to replace old furniture. *** And you send this message below to make it look like you actually care. I have reached out to your store. I have reached out to corporate and still your not willing to honor you price match policy. Don't make it look like your doing anything to help because your not. At least I have my furniture now.
We had great service. We met Sedina a few weeks ago when we first started looking for furniture. She was very helpful and not pushy, we liked that a lot! She is very knowledgeable. After a couple of weeks, we came back to Sedina to buy the furniture.
Sedina was extremely helpful and friendly! She was knowledgeable about all of the inventory and talented with interior design ideas. We will be back to buy from her!
Every person I worked with was wonderful, from the salesman to the delivery guys! Thanks so much!
Jay was super helpful and communicative throughout my whole experience from financing to friendly conversation! would definitely stop by with him again
The sales rep listened well and directed us to the piece we eventually purchased because it met all our needs. Great job!! We will shop there again some day.
Very friendly staff. Huge difference from the other Ashley Store in Ft. Wayne. We will go to this store again. We will never go to the other store again.
Travis was extremely knowledgeable and patient. Excellent customer service!
Ashley was very knowledgeable and helped us find exactly what we were looking for! Thank you, Ashley!
Travis was a fantastic salesman .
Sedina was A great help! Got us what we needed. Highly recommend.
Yes they have nice furniture. But the customer service was terrible. They are kind to you and willing to work with you while you were in the process of purchasing. But as soon as you complete your purchase, their customer service was horrific. I was told five different things about the couch I ordered no one knew where it was her when it was arriving. I was promised that it was a quick ship item. Meaning it was already in stock and didn’t need to be made, and then I get told it’s in production so it’s not being delivered for another month. Then I called back and they said it’ll be delivered this week, then I called back today and it’s not gonna be delivered for another three weeks. They have no idea what’s going on, their sales person completely lied to me about the status of this order. Would never buy another piece of furniture from them again.
Josh and Paul were great
Ashley Furniture is our 1st go to when looking or buying furniture. They gave a great selection and service!
Sales people very nice and delivery was within 10 or 15 minutes, of the 3:30pm to 6:30 pm delivery times; and set up took 20 minutes to 30 minutes to set up and Christian and his partner in the delivery of the furniture were professional, friendly, and respectful.
The delivery guys were amazing and super helpful!
Just beware that if you get an in store credit…that credit would NOT be allowed to purchase anything at a sale price. It would only be able to be used toward the full price, which nothing in the store is seemingly the full price. Shame on you Ashley Furniture.
Our experience wasn’t the best. The customer service while shopping was good. I personally didn’t like the associates following me all over the store, it was uncomfortable, but they were still good. We asked to price match a couch, but they wouldn’t because they couldn’t guarantee the 3rd party resale would have as good of quality compared to straight from Ashley themselves. So we decided to stay with Ashley to make sure we receive good quality. However, when the couch arrived the quality was awful. We should have saved ourselves $4-500 and go with a 3rd party seller. The sectional came extremely crooked/off-square (by 2 inches) in multiple sections of the couch, among other problems. It looks crooked and has a few-inch gap between sectional pieces. We were pretty upset with the quality and reached out to their customer service that we were told to contact. They emailed back next day and basically said there is nothing they will do for us and that their quality is sometimes different per item made. I don’t trust Ashley now, and will not shop with them again and will be letting others know if their poor quality and customer service.
Beautiful furniture, friendly, knowledgeable and fun sales staff. Ashley was great and very helpful.
Ashley Sordolet was friendly, informative and seemed to understand the importance of relationship building and addressing the customer’s needs. We’ll be back to work specifically with her soon!
She was awesome made us feel comfortable
Samantha was awesome!!! Really helpful and made me feel comfortable!!!
Very helpful and professional! Sedina Bear, our consultant was extremely wonderful! She went over and above in making our experience so pleasant and enjoyable! Thank you, Ashley Home Store!
Guys were wonderful when they delivered my sofa!
We've bought many Ashley furniture pieces over the years. This time we purchased a dining room table & it arrived within a few weeks. The sales guy was very nice & not pushy. He made sure we got the best price possible & was patient with our decision making. We paid for the white glove delivery & set up. The two guys were very friendly & introduced themselves to both my husband & I. They were careful with the furniture & had it set up within 15 minutes. The one guy even complimented my plants - said they looked nice which was very kind. We will definitely be going to Ashley again in the future. And paying for the delivery & set up was well worth it.
We had a good experience today at Ashley Furniture buying a Mattress. Samantha is very knowledgeable and answered all my questions.
Our experience at Ashley was awesome! Our associate Sedina was very helpful and knowledgeable about the products! She set us up with exactly the sectional we were looking for!
Furniture arrived to warehouse early and they held it there until we got moved 2 weeks later, it was delivered and set up professionally and handled with care. A perfect experience 👌
Exceptional customer service from Ashley staff. Very knowledgeable and not to mention, patient with my indecisiveness. Thanks for your help!
Sedina went above and beyond when helping pick out our furniture. We came in with general ideas and she was able to quickly direct us to items that exactly matched what we had communicated. She was knowledgeable about each item and was able to speak to the materials used and benefits to each type of build for each item. She also was playful and comfortable with our curious 2 year old. By the end of the visit our daughter was sitting on her lap and offering kisses.
The guys were extremely efficient!! And friendly.
Jeremiah was very helpful and knowledgeable. He made the process quick and painless.
Happy from start to finish. Even had to return to the warehouse and get a section of cord that didn't get loaded. Were back in about 20 minutes, installed and checked operation. Very polite and conscientious.
We had a wonderful experience with Jay! He helped walk us through finding everything we wanted and getting it all set up for delivery. The whole experience was a breeze thanks to Jays help.
If I could gave Sadina a 1,000 stars I would!!! Absolutely fabulous customer service! Thank you for making my dreams come true for a great nights sleep!!! The Rottweilers are gonna love it!! 😍🐾 -Heather
Joe and Josh were fantastic and so quick and considerate! They even helped me rearrange it after they were done. Best service ever!
Fast and efficient in finding what I needed
Steven was excellent, knowledgeable and easy to work with. Overall, not pushy!
Awesome experience, Steve Reid helped us with the process of buying our sectional, coffee table and end tables. He made it a very easy and enjoyable experience. Will definitely be going back to do future business with him. Thanks again Steve!!!
Jay took care of me well
We had an amazing experience at Ashley! Jay helped us and immediately was warm and friendly with us as soon as we walked in. He made sure to get to know us and what we wanted for our home. He made sure to discuss with us different colors, commendations for the furniture, and helped us find exactly what we wanted. Absolutely recommend him for your shopping experience!
Outstanding staff! Thanks Jay (Jeremiah) for the high quality of service and taking care of our questions in professional way. Thanks again!
Ashley was very knowledgeable and helpful in my recent furniture shopping experience. I’m thankful she was there to help and be just as excited for me as I was, like shopping with a friend.
Steve Reid was exceptional, informative and very likeable. He made my furniture buying fun! Will definitely ask for him again for future sales.
Great experience! Samantha was very helpful and great to work with !
Thank you so very much for making this process flawless.
Very honest and helpful
This whole experience with Ashley Homestore on Jefferson Ave was ridiculous, from sales representatives misleading us; to the delivery people not doing what they were supposed to. I’m never buying from there again.
Sedina was absolutely amazing to work with. She was extremely helpful, insightful and patient with me. Probably the best experience with a sales person I’ve ever had.
Jay was awesome and helped me find the highest quality living room sofas at a great price. Highly recommend Ashley Furniture!
The combination of slow supply chain, poor quality products, and a failure to stand behind them makes Ashley a place you will want to avoid like the plague.
Very helpful and knowledgeable
I love Ashley’s! What ever kind of furniture you need, they have it! The sales people are very helpful , courteous and knowledgeable, especially Travis Teems. Travis has helped us find just the right piece when we needed it. We will be coming to Ashley’s furniture in the future!
Travis at the SW store was awesome! He was helpful, patient, and went the extra mile to get me the best deal on the furniture I ordered. I recommend working with him if you get the chance. I have been back a couple times now to order from him and he is always great to deal with!
Thank you for helping out with our purchase today Jay!
Sam was great to work with! Item was high quality and priced Great!
Wonderful experience - Travis was extremely helpful assisting us with our furniture choices. Delivery was efficient and easy. They took great care while delivering and assembling our furniture. Very easy process - communication from sale to delivery exceeded expectation.
Super knowledgeable and helpful and great to work with!
Great job thanks.
Travis was very helpful. He gave me time to look around and was able to answer all my questions. Everyone there was very nice. I will be back.
Absolutely ridiculous! After two years to the day of delivery, my electric recliner stop working. The motor would raise the leg rest up, but not down. I contacted Ashley via email because that is the only way they want to be contacted. Over the next three days they requested numerous pictures and videos. The frustration mounted, after three days I was told the motor was discontinued and there was nothing they could do. Finally spoke to the service manager directly. She was adamant that the motor was no longer available. I urged her to do some research. The company sold 100's maybe thousands of these chairs, there had to be a replacement motor available. She indicated that she very much doubted it, but begrudgingly would reach out. Later I received a call that they had found a motor , would order it , and charge me accordingly for a tech to come to my house and do the repair. This was $189. A few weeks later, the tech arrived. I asked him if I should keep the old motor and see about having it repaired. He kind of snickered and asked why? I relayed my story and how hard it was to get a new motor. He was perplexed and stated that he had "plenty" of these motors and the service people did not know. The tech was great, but an overall horrible experience. I will not shop there or their sister store, Klopenstein ever again and neither should you. Update: I sent a copy of my review and your response to the email address you provided. To date, I have yet to receive a response. They have done absolutely nothing to " make this right".
Just browsing, Sedena checked with me off and on, as I preferred. Very respectful, courteous, friendly and knowledgeable.
Sedina is hands down the best salesperson to work with! She is very welcoming, informative, personable, and is not pushy! Such a wonderful experience!
Sedina, has always known just what to pick out and remembers details of my home and family. I truly feel cared for and heard when I come in. Time and effort mean a lot to me and the genuine kindness and respect I experience ensures I will always return to Sedina and this store.
I came in with my daughter today and Sedina was incredible. She made everything so easy! Wonderful experience!
Ashley is the best thank you so much
Jay did an amazing job. His customer service and his knowledge helped me find a solution that worked best toward my needs. Thank you Jay!
There’s a very friendly atmosphere I didn’t feel pressured. I had good service. I found what I wanted. Everyone work well with me good personalities then try to push me and over sell good service what I expected.
Efficient, friendly service, no pressure Steve was very helpful!
Great experience. Went in to get new pillows, walked out with new couch set and bed. Thank you Jay Burr!
Ashley and all of the other employees were very attentive and very helpful with their assistance on my first visit ever there. I'd go back again just for her service. Thank you!
Great customer service
Great customer service, friendly, and knowledgeable.
Was very helpful with what we were looking for and changes we made.
Mike and Paul were great. Very personable and professional.
Great experience!
Friendly delivery both Josh and Paul were great.
Overpriced, commission crazy sales reps that take advantage of people. In July 2022, my mom was looking at furniture in the "huge discount blowout sale." They claimed they had my mom fill out a credit application herself and they issued her a new credit card and charged a purchase to this new account. They did not-they asked her for her social and ran the credit information and told her to sign. The furniture was not on discount and put a bunch of papers in front of her with sign here and here. In September 2022 I went down to talk to the manager-they said she filled out the application so there were no refunds. I know that's a lie. Then they said the forms were marked as all sales final so there's nothing they can do. Papers say 3-16 weeks and we would be notified to come pick it up (mind you, mom has NO possible way at 81 years old to pick up furniture). Went in January 2023 to find out what was going on. Was told they've been contacting moms cell phone for months-NO. We received the initial thanks for your purchase text and NOTHING else! Then claimed they emailed. No they did not. I was taking care of her email since September-there were NO emails. Then they accused us of deleting the texts and emails because they trust their system! WHAT???? One woman said they aren't at that store anyway? Where are they??? And couldn't explain why they supposedly had the items when I was in the store and didn't notify us that it was ready! So now we're STILL waiting for this furniture, don't know where it is or how to get it. They don't honor their own contract and are more concerned about their commissions than anything else. Do not buy anything from Ashley Furniture. Be very aware!
Update: Upon trying to get the delivery scheduled I had a date that later got pushed out to the next week. I decided to pick the furniture up myself. After speaking to several people this seems to be one of the biggest issues with Ashley. When I got home and unpacked everything all was good except the headboard was busted. I was told the new piece would be shipped to me in 7-10 days. When I asked for a tracking number I was told it won’t be shipped for over a month, that I should just set my bed up with what I have. Needless to say I am not happy with the service on a brand new purchase that I spent thousands of dollars on. Btw I was offered an in store credit for my trouble. Not sure how much since that information wasn’t offered. Travis was very helpful not just over the phone but in the store as well. He knew exactly what I was looking for and made sure I left the store with exactly what I wanted.
The Guy’s was very nice
Sedina was great!! 2nd time having her help us and we are very pleased.
Steve was great to work with! Very knowledgeable of products and very friendly. Not pushy! Can't wait until our couch gets delivered!
Ashley was our sales consultant and was very helpful and treated us great. We feel very happy about our purchase today and highly recommend her.
Great experience. First time buying a couch from a furniture store and everyone was very helpful, the quality of the stores merchandise were appealing to the eye and seems to be well made, also sales are amazing affordable as well. No complaints here!
Dealing with Ashley at Ashley was amazing! She was knowledgeable and very helpful as we made our purchase! We truly enjoyed working with her!
In and out. Fast professional delivery.
Sales person verbally told us much earlier delivery date, so it was disappointing waiting an additional month. But delivery by Brad and Josh was great and furniture worth the wait!
We went into Ashley Furniture with an idea to purchase a loveseat and some accent chairs. We were totally impressed with all the furniture and the prices! Most of all Travis, really helped us figure out what we were needing. He was patient and offered us advice when we were struggling! We will be shopping at Ashley Furniture again! Thanks Travis for making our furniture shopping easy!!!
Josh and Brad were a great help with delivering the furniture. Ashley helped us find the furniture we were looking for at a good price.
Ashley has a good selection, and Jay is knowledgeable and patient, taking the time to go through options and answer questions without being pushy. Highly recommended!
Travis was extremely helpful and friendly!
Brad and Dillin were super nice, and really polite. They made the set up process painless. These guys are great.
Sedona was the most helpful with our search for a modular sectional. She was incredibly knowledgeable of the selections we could have and assisted us with how the sectional should be positioned in our home. Would highly recommend her vs the other furniture stores in Fort Wayne!
Brad and Paul that delivered my furniture where very professional and kind... great guys and they deserve a raise
He was super nice and very helpful
Easy to find Exactly what my wife wanted and didn’t break the bank! Delivery was fast and friendly! Definitely will purchase from Ashley Furniture again!
Jay Burr at Ashley HomeStore on Jefferson Blvd. was knowledgeable, helpful, and a real pleasure to do business with. I feel he accurately assessed my needs and definitely met them. I’m very happy with my purchases and highly recommend this store and Jay’s services.
Very informative and helpful Some pieces were damaged
Sedina was a great sales rep. Christian and Brad were very friendly with the drop off.
Jay was very helpful and patient with my mom.
Always a please working with Sadina as she makes me feel heard and really listens to my wants and needs.
Thank you so much handled and assembled furnitures with care.
Sedina was such an amazing help! She was super friendly and very helpful through the whole process of finding our perfect couch. Thank you Sedina!
Sedina took my call on my lunch break and had my order ready to go after work. Paperwork had to be signed and I was on my way. She never tried to sell me anything else other than what I asked for on the call. No pressure. No stress. Sedina Bear. Go see her (or call) for excellent customer service
Service was very helpful and knowledgeable ! Great experience
Very nice bedroom furniture. Delivered and set up expertly.
In store service was great. Delivery they seemed to be in big hurry almost to rapid
Sedina at Ashley Furniture is an amazing salesman and an amazing person! It was so easy to connect with her and feel comfortable in such a big purchase for our home! I felt like I was catching up with an old friend, rather than buying Furniture. I could not have asked for a more enjoyable experience! Not only is Sedina fun to be around, but she knows her job well and can answer any question easily! I would send any friend or family member to Ashley if they are looking for Furniture, and would ALWAYS recommend working with Sedina! Thanks again for helping us find the right sectional for our home, and hanging out with us all day while we decided what was the best fit for our family, Sedina! Hope to see you again! Kristin Baker
The delivery men were on time and polite! Even with my house being difficult they were willing to help make sure that the couch was going to get into the house! The only little thing that was both frustrating to us and the delivery men was the one couch didn't have its legs with it. But the guys reassured me they would have them delivered to me and someone would be out to put them on! So over all very happy as always with Ashley's furniture!
The operations manager, Steve Reid, was fantastic. I walked in with no idea what style I was looking for and he was so helpful with his knowledge and patients. Will absolutely be going back to this location!
Very friendly and helpful staff!
I loved everything I looked at and I was well taken care of during my visit at Ashley. I also found what I wanted and made a purchase. Thank you for taking such care in making sure all my questions were answered. Thank you Travis
I made the mistake of shopping here again, after purchasing a terrible set of couch and love seat. When I made this second purchase, they assured me they could deliver late in the day/into the evening. This was important, given that I work during the day and they only deliver in my area one day a week. When I received the text to call and schedule the delivery, I did so. Again, I asked to make sure it was a late delivery. Today, I receive my estimated delivery as 1030-130. I call and am told if I reschedule there will be a rescheduling fee. I am so done with this company.
My experiences was Great
Ashley was very helpful and was patient with us as we considered several options.
Sedina is INCREDIBLE!!!
What a wonderful shopping experience! Travis was very patient with me as I was having a hard time deciding. He let me wander around, didn't hover yet he was always there when I had a question. I love the furniture I purchased and would definitely go back!
Phoenix is awesome. He helped us out so much to find our perfect set of furniture and has us coming back for more! Thanks again!
Phoenix was a joy to work with! Gave me and my fiance plenty of time to look at the lovely showrooms, and answered any questions! Knowledgeable and relatable, would be happy working with him again in the future!
Phoenix was amazing and so helpful. We appreciate his assistance in choosing the product that is the perfect addition to our home. He is so deserving of any, and ALL( recognition. Thank you, Phoenix 😊!
The delivery crew was extremely friendly and was great with communicating and keeping us updated on the process. Paul and Brad did an amazing job!
David was very helpful in making the process of buying a new sectional enjoyable!
Love the selections available, very disappointing delays and lack of customer service. Delivery guys are great.
Travis was amazing throughout my entire buying experience.
Very helpful, pleasant, and professional service. We'll be back again soon.
Great service, from showroom to delivery!
Steer clear of Ashley Furniture!!! If we could give them zero stars, we would. However, while some of their furniture looks absolutely beautiful, and appears to be very well made, it is not durable at all. While sales personnel appear to be knowledgeable, they push their extended service plan. Do NOT purchase that plan!! It is useless. Last, their delivery service and policies are tremendously less than desirable. In fact, the intent of this review serves as a warning to prospective customers. When purchasing furniture from Ashley Furniture, you get whatever comes off the truck, even if it is damaged. In fact, count on it.On the receipt, after they take your payment, it reads "ALL SALES FINAL NO REFUNDS OR EXCHANGES PLEASE SEE STORE FOR T/CConveniently the salesman NEVER mentioned that. And most consumers do not notice that until they get home. When we purchased our 3 piece sectional in 2021, it arrived with a damaged arm and a damaged cushion. They handled things by sending someone to "fix" the damage inside our home. So basically, customers are stuck with "repaired" furniture!!We purchased a new kitchen table that we fell in love with on September 10, 2022. When it arrived 6 weeks later, our latest and final nightmare with them began.We were the last delivery of the day. I watched one worker remove the "unstrapped", very heavy table off of the broken chairs, and was horrified when the smashed up box with our new table was literally pushed off the truck onto our concrete driveway over four feet high right in front of me!I told them straight out to take it back and bring us a new one. Same thing with the chairs! I told them I refused the furniture due to the compromised integrity of the table, and the broken chairs, but they told me they were unable to take it back!! They assured me it was Ashley policy and that they would stand by their furniture and send someone out to "assess" the damage. Next, they began to bring the pieces of the table inside my home, and laid heavy pieces ON my sofa in my living room! I was mortified! I had to tell them to STOP placing the items on my furniture!!!After asking them four times, they finally brought in a blanket to lay on our NEW floor to assemble the table!They proceeded to assemble the table, which was clearly damaged, and left the visibly broken chair as well as the wobbly chair. They slapped paint on a gouge on the new tabletop. They completely disregarded our dissatisfaction. I immediately contacted the store, and initially was told that they needed a report from the delivery people. I was eventually informed that a technician would be sent to our home, along with a new chair (back only) and that the technician would assess the furniture and repair what was visibly damaged.We did NOT purchase damaged furniture!! This is outrageous!We have contacted consumer affairs regarding this ordeal. We have begun the process of filing complaints with IN BBB, Attorney General and are seeking information on small claims court. We are currently awaiting their process to play out. We wonder how consumers are tolerating this unethical company. When I contacted the corporate office, I was told that they would have handled things differently, but that Fort Wayne has their own policies. This is blatant disregard of customer service and satisfaction.Further, packaging material was left in our driveway, only to blow across the road into the neighbors crops and property. We had to walk around gathering packaging materials left behind.We paid $200 for their "White glove policy"??? What a joke!! Their policy states that they can ding, scratch, dent, scuff walls, floors, doors or other property damage and they have no responsibility!! Read it!! Dear consumer, you are basically purchasing damaged/repaired furniture. Their policy is that once they have your money, you are stuck with their defective/damaged furniture. You get whatever FALLS OFF THE TRUCK AT YOUR HOUSE. LITERALLY!!!
DON'T buy furniture from here! We dealt with the sales person David and he is a snake and liar. He did not tell us there was a no return policy for chairs we purchased and also convinced us to buy the protection plan for our table. When I tried to return several of the chairs I was told "sorry you should have read the back of the form!" He stated that the protection plan would repair anything. Well after we finally got our dining room set the table top got damaged in less than 24 hours of being out of the box. When we tried to use the protection plan, we were denied because it was from "long term use" .....ARE YOU SERIOUS! it was out of the box for 24 hours!!!!! This company is made of of crooks and thieves. DO NOT GIVE THEM YOUR MONEY!!!!!
Very good experience with Ashley furniture. Salesman found exactly what I was looking for at a very good price. Manuel rocker/recliner with heat and message for $490+ stain resistance and tax. Came out to be right around $650 total. I was expecting double that. FYI I’m 6 foot 3 and 240 pounds. Chair was very comfortable and my feet didn’t over hang on the chair while reclined.
Just what I was looking for! Great salespeople!
The guys were really professional and quick with my delivery, very happy..
Great job!
We have been shopping for awhile for a new sofa so when Ashley invited us to come see her specials it was a perfect opportunity. We found just what we were looking for and at a great price. Thank you Ashley.
A truly satisfying shopping experience ! Friendly staff Comfortable atmosphere Great selection My second time shopping here in the last 4 years Always exceeding my expectations
The only reason I'm giving a three rating is because of the unprofessionalism of a few of the employees at this particular location. Our sales associate Jay was very friendly and professional, he had to tell the employee's to calm down a bit because his customers couldn't hear him talking. These employees were laughing loudly, and making jokes and one of them was laying on one of the beds on her phone. For a store like Ashley I would expect more. If I wanted that kind of atmosphere I would have gone to American Freight. Jay deserves a five star review, we did purchase furniture from him, because we had already been there awhile; if it was something that happened when we walked in we would have immediately left. So we were a little disappointed
They arrived within the first half hour of the 3 hr time frame. The guys were very helpful & professional. I was very pleased with their service.
Travis Teems was extremely helpful. I will definitely do business here in the future!
Sedina Bear is truly amazing in a way I’ve never experienced before with a salesperson. She made furnishing our living room exceptionally easy. My husband and I actually went in just to see if we could find a couch we agreed on - we weren’t planning on buying anything yet - but Sedina made it so easy and perfect that we couldn’t say no. Like my husband said, we were absolutely not expecting such a fantastic experience. If you’re having any doubts about going to this store for whatever furniture you may need, please let this review remove them. Go here, ask for Sedina, and be amazed at how easy everything is. And Sedina girl if you’re reading this - you’re amazing and I’m so grateful for the time you spent with us finding us the perfect furniture!!! Thank you!!!!!!!!!
He did a wonderful job explaining the differences and advantages of various mattresses. It made my decision of what mattress would work for me. As a veteran, I appreciated that he thanked me for my service and feel like family.
Steve was super helpful. Quick, easy, and painless! Would go to him again.
The more I see it, the more I like it.
Jay was awesome to work with. He was personable, not pushy and very helpful. Great experience!
Delivery went very smooth.
Very pleased with our outcome of our visit! We were greated very nicely and Travis ended up helping us. We really appreciated that he didn't hover over our shoulders and would just check on us throughout our visit. Ended up buying a sectional as well! Very happy with our experience.
Sedina was super friendly and helpful! Gave us plenty of options for what we were wanting, made our expirence enjoyable!
Sedina was so helpful correcting my order and assisting me with a separate purchase. She was not pushy and answered all my questions.
Ashley furniture all around great!! On Jefferson Blvd in Fort wayne,in..We found what we needed and "Samantha " went above and beyond helping us to find what worked with our budget..The delivery was also so great.the 2 young men were very helpful for this old lady..lol.Very polite and smiling..I would definitely recommend you go to this store..You wouldn't regret it..
Had a very good experience here. Jay was super helpful and made sure we got everything we needed, would definitely recommend to purchase from Ashley.
Great Experience! Everything went as planned.
Awful! we waited over 6 months to get our furniture. Half of it arrived broken. Delivery drivers left trash and Styrofoam all over the rooms, furniture and driveway. We have now been wait almost two months to get our furniture fixed almost a year after we bought it. The manager is incompetent and offered a small gift card to use on a pillow. I will never go back or recommend to anyone unless a lot changes
My first trip inside the store and it was a great experience. Very pleasant environment, very helpful and super nice staff. I would recommend this store
Travis was super helpful with purchasing our new couch. He made it such an easy process. Definitely recommend him!
Our sales person was very personable. Explained all charges I incurred. I have 2 pieces of furniture from Ashley. Both are good quality pieces.
Sedina is an absolute gem to work with!! We’ve worked with her getting our dining room chairs, entertainment center, sofa and loveseat over the past year. I would recommend her to anyone wanting to shop at Ashley’s. She’s informative, works with your price range, super friendly and never pressures you to buy. 10/10 Grayson’s
Staff was very friendly and helpful. Great experience!
They were awesome and delivered excellent service!!! Friendly and prompt.
Sales was most informative and helpful and delivery drivers were even early and put the bed together in record time and in excellent shape!
Sedina Bear is AMAZING! Always friendly, always knowledgeable, extremely helpful and makes the furniture shopping experience easy and enjoyable! We have been fortunate to have her help with multiple purchases throughout 2+ years and she is incredible and remembers us and our purchases every time!
Worked with Phoenix Goad and he was great at getting us out the door and not pushing us to spend more than our budget allowed.
The salesperson and delivery guys were helpful and courteous.
Very nice courtesy ordering and the delivery so apreciate of the bed the side 2 drawer and 5 Chester drawer
Sedina was excellent to work with! We found a great sectional with her help.
Went in looking for a couch,Travis was very helpful and knowledgeable about everything and we made a deal. Definitely would go back
Excellent experience. David was comfortable to work with and gave us space to make our furniture selection while still being helpful.
I bought an adjustable mattress, headboard and footboard. The footboard has drawers attached. The salesman neglected to tell us that this particular purchase would bring our mattress 44" from the ground. They said I signed a no return policy therefore I cannot get my money back. This is after waiting 11 months for the furniture to arrive. My 2 options are to either have the drawers cut out or supposedly the salesman would have to pay for the regular panel bed without the drawers out of his own pocket while we would still have to pay for the drawers we cannot use. I have called multiple times and have gotten the run around with no return phone calls. Meanwhile we are sleeping 4 foot in the air. This company is a scam. Stay away!
Phoenix is very helpful, friendly and answered any questions I had with ease! Totally satisfied, highly recommended!!!!
Great customer service. Never felt rushed or pushed to get anything i didn't want or like. Really appreciated the help I got!
Ashley is a fantastic salesperson! I would highly recommend going to her for all your furniture and bedding needs.
Samantha helped find My Mother the perfect chair. I recommend giving her the chance to help you out the next time you are shopping for furniture.
If I could drop off all the broken furniture received after 7 months of waiting, I would. It will be at least another month of them giving us the run around to get the parts ordered and another month on top of that for them to even get the parts. Barely got an apology out of the customer service manager and only after saying the company couldn't even apologize for being so awful to work with on this. We ordered multiple rooms' worth of furniture simply to have it all show up broken. Fort Wayne, IN Jefferson Rd.
Excellent selection and service!
Travis was really nice and helpful. Would definitely recommend going to him for all your furniture needs!
Sedina was great to work with. I have been looking for a long time and just meeting her yesterday made me decide to just do it. I loved working with her. Even though we just met I feel like I have known her for a long time .
Went in looking for a coffee table. We were looking to have it pretty immediately and the sales rep knew that.We were tricked into purchasing a really nice looking (overpriced) table and once we paid, the receipt said "all sales final" and it also stated that delivery can take as long as NINE MONTHS. We tried to dispute the charge with the bank after waiting the first couple months and Ashley recharged it. Slimey company. We are due to finally go pick our table up today (it's probably been about 7 months now) and after reading all the reviews on here, I'm expecting it to be complete trash. I do not recommend this company to anyone for ANY reason; they are sneaky liars.
Thanks Phoenix for all your help in obtaining a recliner so quickly. You were on top of it at all times.
Sedina was awesome to work with. She always know what I want and need and I appreciate her.
We went to the Ashley on Lima and had a horrible experience, we were being followed by our sales rep and he was watching over our shoulder even when we asked for him to step away. It felt like we were being suffocated and couldn't get a chance to breathe or think. We found a couch we loved on our own and our sales rep kept trying to show us other ones instead of offering us a deal. We went to Ashley on Jefferson and they were wonderful. The atmosphere was the complete opposite of the one on Lima. We asked our sales rep to show us the couch and they offered us a deal much lower than Lima. I would 10/10 recommend going to this store over Lima any day. They were quick, listened to our needs and gave us plenty of space. Total game changer. I'm glad we were able to get the couch we wanted here instead of having to go to a different company.
Phoenix was great to work with. He was very patient with all of my questions, mapped out how to best place the furniture in my space, and helped me make the best choice for the area I had to work with. He definitely demonstrated that he wants a happy customer and isn't interested in just making a sale. I appreciated his help and suggestions and look forward to getting my new furniture soon!
My sales rep was great and no pressure. The delivery guys were awesome too. Very efficient and professional. Thank You!
Everything was quick and easy!
This is my first experience buying furniture for a home and Sedina Bear is the very best! She went above and beyond to help me & figure out what would look & work best for my space. A true people person & wonderful sales associate
Phoenix is fantastic over at The Ashley southwest location! Always very thorough and answers all questions. He walks through every detail of the process that helps you feel secure in your choice and any hesitations you might have. My boyfriend and I have worked with him every time we go in now! Highly recommend asking for him if you’re in the market for new furniture!
Guy was very approachable, he was knowledgeable on everything and helped us to find the great in between sofa for us that we both love.
We came in with a space problem and left with an outside-the-box solution thanks to Steve! My husband and I couldn’t be happier with our movie cuddle space!
Super helpful! Answered all of our questions. Didn’t try to push items out of our price range! Would recommend anyone go to her!
A special thanks to my 2 delivery men. They were so nice and helpful. My house is not a piece of cake when it comes to getting furniture into it. Thanks again guys.
Steve was great and worked with us on pricing to find us our dream sectional.
Steve was fantastic! He made the experience of buying furniture easy and stress free! He really listened to my must haves and found the perfect furniture! Highly recommend!
Great selection of furniture. Sales people very knowledgeable
We were greeted excellent and were helped throughout the entire time at the store. Thank you
Sedina was awesome. She's my go to person! Can't wait for our new foam mattress arrives.
Friendly, quick, knowledgeable
Very friendly and knowledgeable about their furniture.
I am not one for perusing furniture stores, so take this all with a grain of salt. I felt the store was laid out well, and it was welcoming/inviting. All the staff I interacted with was friendly, but Sedina Bear in particular was amazing. She educated me on the style of furniture I needed for myself and my family/friends (350+ lb men), differences with fabric feel/care/ware, and was able to find what I was looking for in my price range. That last part is a huge deal with inflation now as I am buying in a budget, but need quality furniture that I enjoy seeing and sitting in. I don't know too much about the company, but I would 100% go back for the experience with Sedina again.
Phoenix was very helpful and answered all the questions we had. We will be coming back to buy the rest of our furniture from here on out.
Always have a great experience here! Highly suggest asking for Sedina, she is extremely helpful and patient! She is always able to help us find the perfect piece!
The only drawback to ordering from Ashley furniture is it take so freaking long to get your delivery.
Outstanding service that’s why I’m back at Ashley shopping. Thank you Steve for going above and beyond.
Got here during the time they said. The guy said that they were sorry they didn't get there a little earlier but was waiting on the rain to stop. Only problem we had is that one of the pillow cover was wet and stained and we have to wait until next week to get it new one. They were fast in setting it up.
Phoenix from Ashley furniture on Jefferson was very helpful and knew what he was talking about. Would recommend him to everyone!
Sedina was a very friendly and personable saleswoman. She took great note of my style and was able to help my find the perfect sofa and ottoman. She offered great interior design advice. We were lucky enough to be part of the big sale, and Sedina spoke with the corporate manager to give us a really great deal. I feel very happy with my purchase!
Sedina Bear makes the difference!
From the first phone call to after the sale, Jay Burr was professional, genuine, and happy to help! He assisted on the purchase of a full bedroom set and living room sectional. He made us feel confident with explaining all of our options with no salesmen "fluff". He genuinely cared and I would recommend him to anyone else wanting to make any purchases from Ashley! Thank you Jay!!!
Travis was so helpful and thorough while we went through the process of buying a new mattress! Shopping at Ashley was a great experience.
Fantastic service, friendly delivery and on time!!
I typically already know what I want when I enter the store. I had a couple detours in what I originally intended, and Noel did a great job of giving me space to look and provided additional Information when I inquired. I didn’t feel pressured and he was very kind and thorough.
Steve was friendly, knowledgeable, and very helpful. He listened to what we needed and made it happen. This was my first time at an Ashley Store and I highly recommend the store on Jefferson Street in Fort Wayne...if I every need anything again I'll be going back
Love the chair! Just what we wanted! Sedina was the most helpful sales associate or “Product Specialist”(that’s what her card says), I have ever encountered! So appreciate her time and attention! I can not thank you enough for helping us get this right!
He was a very well informed individual and had good examples already in mind as soon as I walked in the door
My husband and I just moved back to Fort Wayne and needed furniture Travis was very helpful and friendly helped us find exactly what we were looking for! Definitely will be back for future purchases:)
Best experience at a furniture store ever! Sedina was sooooo patient and fantastic to work with!
We loved our experience , definitely had a stress free and easy time choosing our furniture . Noel did an amazing job with the information that was given to us and helping us find the right financial plan to go with .
Had no issues. Steve Reid did great and was helpful and continuously texted me updated on delivery. The delivery guys were awesome as well. Thanks
Samantha was an amazing employee and very great with customer service and very helpful. Was able to find Living room furniture easy and within my price range for my first apartment. My overall experience because of Samantha was amazing and she deserves a raise!! :)
Sedina was amazing! Extremely knowledgeable, very friendly and not at all pushy. Got exactly what we needed. Great experience and will be back for sure!
We were bombarded with 3 separate people within 10minutes of entering this store. The first of which couldn’t help us for longer than a few minutes and call in a “specialist” a younger blonde women with a rather short dress attempted to help us. She then stated she would leave us alone to look and circle back for us. We were left alone for mo longer than 2-5 minutes when she came back with a wha appeared to be a manager. We felt quite cornered as we were seemingly pushed towards a type of fabric that we had already stated 2 times that we did not want. After 2 minutes of failed attempts from the manager who was a heavier bald middle aged man he seemed to give up and walk a way saying “good luck” as if we were being way too picky which I think we need to be picky if we are to spend a sum of money. We were very uncomfortable after only maybe 15-20 min inside the store and couldn’t wait to get out of there. We had visited klopefenstein furniture where we were welcomed and ended up going back due to the better service
Phoenix was very helpful and helped us find exactly what we were looking for. We had a great experience at Ashley. Thanks again!
Noel helped guide me to the furniture I was looking for and in turn, I purchased 2 of his recommendations. He is very personable and made it an easy shopping experience!
Delivered on time. Guys were fast friendly and professional.
Sedina helped me pick out a mattress and she was great!!!!!! I will always go to Sedina anytime I need furniture from Ashley’s!!!
Samantha was great, I used to do this work it can Be hard but great fun an very rewarding. Come see Sam an she will do her best for you. Thank you, Sam
Sedina was wonderful! My husband and I came today looking to purchase a recliner. We’d searched online and found a chair but wanted to sit/recline to ensure it’d work for him. He needs to be able to sleep comfortably as he is taller and has back issues. Sedina knew just what he needed. She showed him several chairs, was extremely knowledgeable and kind! Needless to say we purchased the perfect chair! Thanks Sedina for great customer service! We’ll definately be back for all of our furniture needs in the future!! L & M Lesley
Sedina was the best. She literally spent hours with me picking items for my home. Truly appreciate her help. Definitely recommend her. Tonya the front manager took very good care of me. Ashley furniture is the best
Professional & got everything placed as I requested.
Phoenix was super friendly and honest. Really appreciate his help.
Very nice, sales person Samantha was 👍 great.
Sedina was very upbeat and helpful in our purchase of a dining room set.
Steve (the Manager) and Phoenix (Associate) were great! Flexible, friendly, and knowledgeable. I recommend the experience. 😎
Expensive but worth it! People couldn't of been any nicer!
Shopping at Ashely was fantastic! Noel Campos greeted me right away and made sure I was taken care of from the start. He is very personable and made the process seamless. 5 stars for both Noel and Ashley Furniture.
Travis was awesome to work with. Very professional and helpful for what we wanted. Will use him again.
Our salesperson Phoenix was a great help and assisted us in finding the loveseat that we needed.
David helped us find the perfect sofa. He was very kind and nice to work with. I highly recommend Ashley Furniture to anyone and be sure to ask for David!
Overall experience was great. Noel was very helpful and answered all the questions and concerns we had. Definitely, will return for future furniture needs.
Phoenix was very helpful, informative, and courteous throughout the time we spoke with him. We enjoyed browsing through the extremely clean and well organized showroom too.
Wow! Sedina is the absolute best! Definitely recommend heading in there.
Great place to get furniture. There was an error with my order which they fixed and had a replacement in just a few days.
I dropped in for the Memorial Day Sale and the staff there was terrific. I just moved from out-of-state and needed a lot for our new house. I was there before they were closing and they stayed late to help me out! I can't wait to get our new furniture!
Very knowledgeable great service really recommend to go see Jay he knows his stuff
Everyone we have dealt with from in store to delivery is so helpful and friendly. Our furniture looks great and feels like great quality.
It’s was the waiting for me I purchase the bedroom set in February and receive it today May 14. But overall I am happy 😆
David Varney was great to work with. Helped me find a couch and a love seat for my new house!
Sedaine made my purchase experience AMAZING! She has such a great, upbeat personality! We Hit it off right away. She picked up on my style just by the items I showed her I liked. Helping me pair and adjust items according to my space in my new home. I can't wait to work with her further in making my new home beautiful!
The 2 young Men that delivered my furniture was very polite, professional and on time
David was great! He helped me get just wanted I needed for my budget.
Sedina was absolutely amazing!!! She listened to what we were looking for and guided us to furniture that would give us what we were looking for. By far the BEST experience we have ever had buying furniture. We will definitely be buying all of our furniture from Ashley’s moving forward because of Sedina and how well she took care of us! If I could give 100 ⭐️ Review I would!!!!!
Amanda was incredibly helpful and not the least bit pushy or high pressure.
David was attentive, accommodating and knowledgeable in my experience buying a couch today. I have been shopping for furniture at Ashley Furniture for 6 years now and will continue to. I will be using David as my salesperson to make future purchases. Adam and Allen were efficient and friendly while providing white glove delivery. My son was very engaged with watching them work, trying to help and says they are nice delivery men.
Great customer service. Sedina was very helpful full, knowledgeable and friendly. Took time to explain all options available for our purchase. Would highly recommend her.
Ask for Audrey when you get in. You won’t regret it.
Sedina was a pleasure to work with. She was friendly, helpful, and knowledgeable.
We were able to take our time and David answered any questions we had.
Love Ashley furniture. So much to choose from. David was awesome at helping me. Will definitely be back.
Only downfall is how long it takes for your furniture to come. Which might be everywhere you go now.
Paul an Collin were excellent with the delivery. So friendly !
Jay Burr was very professional, knowledgeable and friendly. Which made our decision to purchase our sofa, loveseat and recliner much more pleasurable. Will definitely be referring him and Ashley Furniture to family and friends. Sincerely, Ron and Celia Dull Berne, IN
David Varney was so much help! I had to find a very specific type of couch due to my doorways being so small in my apartment. It didn’t take long for him to come up with a solution & we ended up finding a couch that will work well for my space.
Ashley furniture is great. They have great furniture at a good price. We have been buying all our furniture here for several years now.
Jeremiah (Jay) was super helpful in explaining everything we needed to know and in helping us find just the right pieces. Definitely recommend.
Stopped in the store last week to look at dining room tables. Amanda was the staff member who waited on me. She showed me a couple of dining sets and I particularly liked one of them. She offered that I could return on Wed, April 6 for a private event that would result in savings. Later that evening, I had an official invitation from Amanda with a specific appointment time for April 6. I went to the store last evening at the designated time. Amanda was there and walked thru the details with me. I purchased the dining set and am happy with the purchase and with the courtesy and sales skills of Amanda.
Travis is awesome! He stayed late so he could get my order arranged!!! I appreciate you thank you Travis!
Sedina was a huge help by providing options that fit our needs and helping us compare products
David worked with us to find the right dining table for our condo. He was patient and worked to get us the best price. I highly recommend working with David and Ashley furniture!
Travis was extremely helpful without being overbearing. Excellent shopping experience.
Sedina was so nice and helpful! We were able to get the perfect couch for our family. I would highly recommend Sedina and Ashley Furniture for your future home furnishings purchases.
From the sale to the delivery, the associates (Jay and Travis in Sales and Devante and Allen in delivery) were nothing but professional, nice, patient, and helpful. Very appreciative of my experience buying a mattress at Ashley on Jefferson.
A great sales person
Great service very knowledgeable. Would recommend anyone I speak with to Phoenix at Ashley
Helped me out big time with my new mattress purchase!! Didn’t realize there was so many options but happy with the one I picked!!
Loved Sedina Bear with her knowledge of the products and not being a pushy sales person. Very friendly and treated us like old friends. 2 thumbs up for Sedina and Ashley furniture with competitive prices
We were referred to this store and Sedina from a relative. Sedina is very real, truthful and knowledgeable about the products. She was not there to upsale, she was not pushy, and did not rush us. She got to know us and what we were looking for. We will recommend her to everyone.
Sedina is the best! So friendly and very helpful we definitely recommend Ashley's :)
I absolutely love the jefferson rd Ashley! Amanda was super helpful and friendly and the girls who processed my paperwork were nice and friendly and I just felt like I could set there all night talking to them! Thanks Ladies for making my night!
What furniture from Ashley, paid for the delivery service. Opened up the boxes and had damaged material so we contacted Ashley about the damage and we were notified that we would have to pay $129 extra to have a technician come out to take care of the issue. They don't explain that a drop off does not cover them coming out to fix the problem, they expect you to take them furniture back to their warehouse so they can evaluate it. My suggestion is you get what you pay for Ashley does not provide service. I would suggest going to other furniture places based on their performance than I should've looked at Yelp before hand because they only had one and a half stars.
We could not be more thrilled with our experience with Ashley Furniture. From our salesman, Phoenix, to our delivery team of Devonte and his coworker (I’m sorry I forgot his name), the experience was flawless. We bought and received out dual recliner loveseat and love It! We will for sure use and recommend Ashley furniture to our family and friends!!
Amanda was fantastic.
David has been great to work with and has kept me in the loop throughout the whole process!
Jay was very helpful and had knowledge of the items we were looking at
Went it to Ashley furniture looking for a bed for a friend. Walked out with a new couch and recliners. Sedina took great care of us, was patient and showed us all our options. If you are ever in the market for new furniture I highly recommend Sedina!!!! Thank you for all your amazing help today Sedina!
I bought a lift chair. The whole experience was excellent. The sales people in the store were helpful and friendly, not pushy. The delivery was efficient and timely. The delivery drivers were very courteous and professional. The chair itself is very comfortable and the lift works as it’s supposed to.
What a fantastic team! Today was nothing less than a truly wonderful experience with both Travis and Steve! Travis spent so much time helping me pick out pieces that were going to work the best for my space. I truly appreciate his willingness to work with me through the process. He ensured a seamless transaction and a memorable experience. Steven took apart a table and helped us understand how to get it back together later on -phew! :) We WILL be back for our furniture needs and would recommend this place to anyone. Both gentlemen were respectful, helpful, and knowledgeable! I can’t wait to pick up my stunning new dining set! THANK YOU!
Jeremiah (Jay) Burr with the Ashley Furniture Store (6331 W. Jefferson Blvd. Fortwayne, IN) offered an exceptional customer experience and answered numerous questions we had. Jay made the experience easy and didn't put pressure on us to buy anything. As we looked around the store, Jay would always come back and visit with us to see if we had any questions. We were mainly looking for couches and Jay gave us insight on the long-term longevity of each fabric type. Overall, our experience was great because Jay made it personable.
Sedina is totally awesome!!! She is so helpful and got us a great deal on our new sofa!!
Jay was super helpful and thorough. Thank you for the awesome experience at the SW FW location.
You must ask for Sedina! She is so personable and helpful. It made me feel like my sister was helping me pick out new furniture.
My sales representative, Jay, was very honest and really helped us in making an informed decision. We were able to view different sets available and decide on the product, with no rush. Also, our delivery persons were very courteous. Although my furniture got a little damaged, during them putting it together, I am still happy with my purchase
I first stopped in to Ashley a few years ago for a simple purchase. Even though I only needed a table, Sedina gave me a VIP experience. She found me what I was looking for and I left feeling like she was someone I could trust with any home furnishing needs. More importantly, she took the time to genuinely check in after the sale to make sure all was well, as small as it was, and she kept in touch beyond that. Fast forward to today, as I’m now moving into a new home, it was a no brainer to go back to Sedina for my new furniture upgrades. Of course, the experience was once again VIP and I know I’m in good hands with everything we chose. I’m also looking forward to coming back for more. Thank you, Sedina. 10/10 Recommend!
Jay was a pleasure to work With!
Thank you Steve for his service and time! I purchased a king bed set back in 2018 that needed a new part but is no longer available and Steve disassembled a similar set right before closing. He wasn’t getting compensated nor making a commission but still went out of his way to find an identical part. Very pleased with his service and will be sure to be back after closing on my next house!
I love my furniture. I wish I could have gotten it sooner. It took almost 9 months but, it's been a rough time for everyone this past couple years. I understand and know that it wasn't the store's fault it took so long. I would by from them again. The staff is all very helpful and nice.
My entire visit was a nice experience. I've not shopped for a bed in 42 years. Now, just waiting on bed *s* Time later Bed 🛏️ is here and I can't wait to sleep on it.
My husband and I visited the southwest Ashley store today. We were greated at the door by J Burr. He spent several hours with us helping us pick out the furniture that fit our lives. He was extremely knowledgeable and very nice man. We thank him for all of his help. It was a great experience. Sincerely, Mark and Lori Burbrink
He is very knowledgeable and beyond patient. I recommend you ask for Jay!
No pressure was put on us. Made sure we were happy with what we picked out.
Very friendly - not pushy at all. A great experience.
Walked in there 1/2 hour before closing on a Sunday and had excellent service. Didn't have unit in stock but Steve pulled everything up on line and got all dimensions I needed. Even had a question later that evening and Steve got back with that night. Awesome service , hope the product is as good when it arrives. (In 6-36 weeks!). Oh well, whatcha gonna do?
Sedina is absolutely AMAZING! If you're shopping for anything from a lamp to a couch to a mattress, she knows EVERYTHING and can answer absolutely any questions you have. HIGHLY recommend!
Sedina new exactly what we needed. She got a feel for our tastes immediately. She's a super friendly and upbeat person. She's not pushy at all. We love her. We LOVE her!
My Mattress was delivered early and set up fast. By friendly gentleman.
Went into Ashley today looking for a lasting bed ! And found it , with the help from Jason… Very knowledgeable sales person , helpful, answered several questions, showed yes multiple options.. ask for Jason if you’re looking for answers. With out pressure. Thank you Jason! Glenn
Please ask for Jay if your planning to visit Ashley. He was very knowledgeable, concerned, and attentive to all of our needs!!!
Sedina was a pleasure to work with. She was very knowledgeable and enthusiastic to work with. I would highly recommend Maher to serve your needs
Jay was very patient and helpful. He went above and beyond to help my family find perfect pieces for our new home.
It was delivered right on time.
Great service from great people
Steve was wonderful! Humorous, knowledgeable, and efficient as we didn’t have a lot of time. He didn’t pressure us to buy anything we didn’t want, and helped greatly with the questions we had for our big mattress purchase. He made this easy and made it quite fun! Thank you Steve! Our return visit we were helped by Samantha with a loveseat purchase which she made equally as smooth. Not pushy, very efficient, and gave us an extra discount on the purchase early. Thank you Samantha, you were a delight!
Sedina was great to work with when shopping for our living room couches and chairs. She was knowledgeable about the materials and directed us to the most relevant options for what we needed. She texted us pictures of the furniture we liked and followed up the next day with deals that were going on. Very positive, easy person to talk to and helped us walk through the decision making process. We are return customers and would definitely consider Ashley Furniture again, especially if working with Sedina.
Great service. Thanks Jay
It is so refreshing to have such friendly customer service. I not only got a dream bed but made a friend. Sedona, she is truly an amazing person.
Jay was absolutely amazing we love him. He's honest and great to work with and very friendly
Great customer service and furniture expertise by Phoenix at Ashley HomeStore in Fort Wayne!
Steve was extremely helpful in helping me find a couch and was super easy to work with. I would definitely recommend him to anyone shopping at Ashley furniture. I am 100% satisfied with my purchase and my trip into the store and I will be a returning customer in the future.
Delivery guys were great!!! Had some issues with scheduling, but it all worked out.
From Mary in furniture to Travis in mattresses to the delivery, 5 stars!!
Great help here at Ashley furniture and a special thanks to Jay for all the awesome help!
Jeremiah was great to work with!
Travis was extremely helpful and courteous! Ashley is always my go to place for furniture and assessories.
Travis Teems Was amazing! As soon as I walked through the door he greeted me! he asked me if I needed help and was there anyone I preferred to work with I stated I would love to work with him as we work together we remember each other from six years ago when he started at Ashley furniture he has amazing customer service skills and is a good people person. I would buy a cardboard box from him, a great sales man a great person all around !! Shop Ashley For Wayne west Jefferson.
Amanda was amazing. She was very helpful and knowledgeable.
Jay was helpful and showed us a few options based on the color and height of table we were looking for/thinking of. He was kind and never pushy. He was an excellent.
You can't beat their customer service period! They honored a sale price a week after I looked at it! Who does that?! It saved me hundreds! Will go back!
Phoenix was very professional and informative.
Phoenix was great to work with!
Audrey was an exceptional salesperson. She listened to what we needed and did not pressure us into doing anything more. She was very knowledgeable and very professional.
Phoenix Goad was amazing!! Helped my mom and I pick out many furnishings. :D
Our salesman Phoenix took the ball & ran w it. He taylored the deal to fit our needs! My wife & I went away happy customers. High marks to Phoenix & the store (Ashleys).
Phoenix was EXTREMELY helpful, patient with questions and swapping out options and most importantly, it was crystal clear he truly cared about finding what I actually wanted instead of what benefited his pocketbook (so rare these days)!!!
Sedina was awesome. Very nice, helpful and polite. Definitely will go back.
Travis was very nice and was very quick to help us with what we needed! He took the time to explain all the great aspects included in the furniture that we ordered.
The guy’s that delivered my furniture were professional and friendly., Did there job. In and out
Phoenix was very knowledgeable about the bedding I was looking at, and instrumental in the process of figuring out what was best for me.
We initially purchased a sectional sofa from Ashley HomeStore. We utilized their interest free financing and we were promised interior designers would come to our home and help with choosing accent furniture and decor -- Never happened. We were promised 50% discount on accessories, including artwork, lamps, rugs, bedding, etc., upon delivery of the sofa. The sofa was delivered and we returned to the store to purchase accessories, including a floor lamp. We picked up the lamp at the warehouse, took it home, unpacked it and put it together. Boom ... No light and one of the mesh shades was damaged. We could "jiggle" the wiring and two lights flickered, but the third never lit. We promptly returned it and asked for our money back. We received a call that the lamp had been repaired and we should pick it up because there would be no refund because it was a "special order". This explains why they won't offer to sell merchandise off the floor -- if they order it, it's deemed a "special order" and cannot be returned for a refund. It could be a bottle of water and they'll deem it a "special order". At the end of the day, I don't know who repairs their electrical products -- They could have slapped duct tape on it and called it a day. I'm not willing to test their repair skills by taking it to my home and having any trust that it won't spark and start an electrical fire. No thanks. I value life.DO NOT BUY ANYTHING FROM THIS COMPANY.
We had Sadina. She is amazing. She was patient, kind, knowledgeable, and not the least bit pushy. I highly recommend her to anyone who goes to this store. She is an amazing asset to your store. Thank you Sadina, for everything.
Jay did an amazing job and was super helpful! He helped us pick out every piece that we were looking to get for our house. I highly recommend him for your furniture needs!
Jay was very helpful during our search for new furniture. He was quick to look up information on any item we were interested in. We appreciated his assistance while not being pushy in the process. It was a positive experience.
Amanda was great at helping us with our furniture purchase. She was knowledgeable of the products being looked at and did not try to push us into purchasing add on items, etc. We appreciated her assistance and will definitely be looking for her on our next shopping trip to Ashley Furniture!
Travis was extremely helpful and kind helping us find what we were looking for. We've had bad experiences previously with furniture shopping, so we were hesitant going in this time and even knew what we wanted when we went in, but Travis didn't make us feel pressured to buy anything else, which we appreciated. I definitely recommend his store if you're looking for any furniture!
Phoenix was awesome! Super helpful and wasn't pushy or anything. Definitely would come back
The sales rep Amanda that I got to work with was amazing. I told her what I was looking for and she showed me multiple selections that were all fantastic. Furniture buying made easy. I highly recommend!
This store is privately owned. Worst customer service I have ever had. Will never go back.
Our guy was so helpful! Helped us find our new furniture :) friendly and patient !!
Travis was very helpful & patient as We tried to decide between two living room sets Thank you Travis for being so amazing
Steve Reid is the man to go to to do business with! laid back and very informative.
I was a cash customer. Sectional was delivered months later with damage. Also, a table had to be repaired. It's been over a year since delivery, I still need fabric replaced They have someone different to talk to each time. And ordered wrong parts that lost money missing work. Now they have outsourced an answering service. It seems the left hand doesn't know what the right hand is doing and I'm very frustrated with them.
My wife and I like and appreciate the quality of products at Ashley HomeStore. The staff are knowledgeable, helpful and friendly. Sedina helped us today and she is absolutely wonderful, detail oriented, very informative and took action to get our purchase delivered as soon as possible. Thank you very much Sedina.
Phoenix Goad was an excellent salesman.
The staff at Ashley Furniture were most helpful in helping me find exactly what I was looking for, at the best possible price.
Jay was helpful and even went up on. Ladder to get price and make of library we wanted to get.
Sedina Bear was very helpful and did not pressure us, and was very knowledgeable about the products she sells definitely a good shopping experience
Excellent service and great interaction with Amanda our product specialist. Great selection and quality furniture!
Still waiting for my matress cover. When will it get here?
Sales Reps Amanda and Tyler were excellent to work with. They were knowledge and attentive to our needs.
I had the pleasure of working with Sedina Bear and my experience was wonderful! She helped me visualize many options I didn’t even think about. She took the time to show me several different options for certain looks I was going for. She was able to give me some of her own recommendations and previous experiences that helped me put things into perspective. There were several things I didn’t even think about but sure enough she was able to catch all the small details! Very pleased with my experience, definitely recommend
Steve Reid was a great helping us pick out our new furniture. He went above and beyond. We definitely can't wait til we get our furniture in. You will be our go to next purchase as well.
Good experience. Jay was very knowledgeable and not pushy.
Great experience! Sedina was knowledgeable and professional. I could tell she enjoys what she does. The next time I need help I will ask for her!
Worst place i've ever bought from will never and i mean never do business thee again !! Sold me a bed I told them i didnt need !! But awore my sleep would be so much better !! 7000 dollars later for a bed and its still sucks !! Stay away from the salesmen named Mark he has no idea what he is selling or even talking about for that matter !! No return policy is just stupid !! I will never do business there ever again !! Wish i'd of read the reviews first and seen what kinda business they do !! Doesnt seem like to many our happy and i know me and my wife are one of the many !! They should just close down sorry excuse for a business !!
My sister and I came into the store today to check out some of the black friday deals we seen online. Sedina Bear was more than helpful and truly made furniture shopping so enjoyable! She was so great at understanding my budget and didn't force anything that was out of my price range. This was my very first furniture purchase and I couldn't be happier knowing Sedina will be there when I need more things 😁 11/10 recommend her to everyone!
Despite the long wait due to supply chain issues, the in-store experience and delivery experience were professional and pleasant. Thank you to sales associate Travis, the store support team and the delivery team!
Sedina was fantastic to work with, she was very knowledgeable and helped us find what we were looking for.
Worked with Phoenix today and really enjoyed my time there. He was very knowledgeable and patient even as we waited 30 minutes for my wife to come out to check colors. He even entertained the kids some as we made our final decision.
Mark’s customer service is out of this world. He was very kind, gracious, and helped my husband and I find exactly what would be perfect for our family. He is very knowledgeable about the products which the process so much easier. Great job Mark!
I ordered from the internet and wasn't at a physical store. I would've given Ashley 5 stars but the feet on my chair and also my ottoman are absent. I was rather disappointed since I have waited for my furniture for 5 months. Hopefully, Ashley will send them promptly.
Sedina was very very helpful, and went above and beyond what she needed to!!! Thank you Sedina!!
Great store. Sedina Bear is particularly helpful and professional. Highly recommended!
So happy with the help I received picking out my furniture. The delivery men were courteous and polite.
Best experience buying furniture ever! Loved working with Sedina!
The delivery guys were very respectful and kind
We purchased two rocker recliners from this location earlier this year. We paid for the extended warranty, which we were told was $50 per chair. In the end, we were charged $150 total. We let that go. We chose to pick the furniture up ourselves over having it delivered. The warehouse was the most chaotic, disorganized, poorly ran place I've seen. It took forever to get our chairs and be on our way, but we also let that go. At the time of sale, our salesperson went on about how wonderful the warranty and service department is, and really baited us with the fact that they will come to your home and fix the furniture there, or take it to be fixed if it wasn't an easy fix. This week, we emailed the service department to notify them of a broken foot stool, and try to schedule someone to come out. We were then notified we would be charged a $129 service fee, which was never disclosed to us. My husband called to speak with the store directly, in which he received a very unapologetic, "We can't help you." We spent more money than we should have to go with a reputable brand in the hopes we would get what we paid for, but in this case, we have wasted money on a company that is not out to help potential returning customers. We will never return to this establishment after seeing the way they do business.
I had a very enjoyable experience shopping for my furniture at Ashley's. Travis helped me every step of the way&made sure I was happy with what I purchased. Travis is #1 in my book. THANKS AGAIN TRAVIS & ASHLEY FURNITURE!!!!
Sedina’s is friendly, she has answers to meet your needs. She knows the products and no pressure to buy!
Sedina Bear always takes the shopping experience to the next level. Especially after cross shopping others in town you’ll see how much her customer service, product knowledge, and personality stands out. I’d recommend any of my friends and family members to at least see Sedina before purchasing any furniture elsewhere.
Great experience, once again, with Ashley Furniture on Jefferson. Audrey was extremely helpful and knowledgeable when walking us through the purchase of our new sectional couch Along with the details of delivery and setup options.
We were very happy how the gentleman explained to us how to use the remote. Also how they asked were the different kind of mattresses we’re going to be at what side. Thank you for your service.
It was a great experience overall! Didn’t feel pressured to get anything and allowed us to try any bed and furniture! Great customer service!
I had fantastic service at Ashley furniture! They were very informative and extremely helpful! It is truly appreciated when you work with sales managers that are more concerned about being service than making a sale. I would absolutely recommend shopping there!
Do not purchase furniture from this company. They will never deliver it and will deny refund.
Sadina has been a friend for awhile and I'm so happy I got to work with her. Straight up front on delivery time's and it was a fun experience buying a dinning room set. We will definitely go back!
Delivery guys were great and professional. I believe their names were Dante and Dane. Thank you!
Our salesman, Luke, was very knowledgeable and helpful. Because the wait was so long, I called once a month for an estimated delivery date. He was always accommodating and apologetic about the delay. Excellent delivery crew also. Julian and Gage were very careful in bringing in the big furniture. They showed us the various features of the couch. Very helpful and friendly. They were willing to move the heavy couches wherever we wanted them. I was very impressed.
Juliana was extremely helpful and very friendly. She walked me through the details painlessly and quick. We got exactly what we wanted and was on way in a timely manner. Thanks Again!! This is why I we always come back. Thanks, Theresa
Sedina was really patient and kind with us and our family!
Great service..awesome and friendly people..
The staff was friendly and helpful but not pushy. The furniture is affordable and well made. A really nice place to be! The store manager, Travis, was awesome.
The sales person was very knowledgeable, courteous, & respectful. The delivery guys were here before they said they would be. I am VERY SATISFIED. Thank you.
Sedina was an excellent helper for our trip to Ashley! She was so attentive to our wants and needs and I'm so excited to get our perfect living room set. Thanks again to her and the wonderful people at Ashley.
I had never been to a Ashley Furniture store and didn't know what to expect. I was greeted right away with a woman with a friendly smile. I told her I was looking for a sofa and loveseat combo. Sedina was super helpful and very knowledgeable about what I was looking for. She showed me several models and I was able to find the perfect set. She was great and I'd would ask for her again. I'll be going back there to buy future home furnishings.
TRASH, THESE PEOPLE WILL TELL YOU WHAT EVER THEY HAVE TO IN ORDER TO GET A SALE, GOOD LUCK IF YOU EVER GET YOUR FURNITURE. DO NOT BUY FROM THESE PEOPLE!
All the staff were very friendly and helped discuss how it would function and look in the house. Very efficient and pleasant experience.
Service was excellent. Delivery went well and they were delivered when told.
Sedina was very helpful and knowledgable when it came to helping us find the perfect new furniture!
Pleasant, courteous and quick service from Juliana
Very nice staff and the delivery was quicker than other furniture stores. The men who delivered my mattress were kind and very helpful.
Can’t say enough great things about our experience at this store. Sedina helped us furnish our new house and gave us everything we asked for. She was friendly, knowledgeable, honest and fun! It felt like we were shopping for furniture with our close friend who has excellent taste! We will definitely be back to buy more furniture. Thank you Sedina!
Juliana was extremely helpful the entire time we were in the store. She helped us pick out a perfect bed frame and made the buying process simple and easy! The furniture and the atmosphere here are much better compared to other furniture stores in the area as well.
Very nice store and awesome people that work there! Especially Travis! Thank you so much!!
I love this store! I can't wait to get the furniture I just bought!! We were treated very well by our salesman. We'll definitely be back, and I'd recommend anybody to this store.
Very very friendly and professional, will be buying more furniture again.
I went to Ashley furniture they suck they lied just to make a sale temperpedic beds suck as well u can't make this stuff up I would not recommend Ashley furniture do not go to Ashley furniture
Excellent service. Have been in a few times, and the furniture is incredible. Just bought my first couch from Juliana at Ashley yesterday, and she was wonderful to work with. Very personable, friendly and helpful; she got me in and out of the store quickly, which was great because I was on a time constraint.
Friendly staff. Seemed genuinely interested in answering our concerns. Knowledgeable.
Juliana was super excellent with helping me get what I needed. Only downside is how long it’s going to take for my furniture to get to me.
Phoenix is great and love working with him, and the reason I went back to Ashley instead of another retailer. Thanks!
We met with Sedina and it was perhaps one of the best customer service we have ever received. She was very professional yet super fun and really captured the essence of exactly what we were looking for. If I could give her 20 out of 10 I would! It was truly a pleasure! We also met with other individuals in the store and everyone was very delightful! Looking forward to receiving my pieces soon!
Julia Peck was our sales associate and she was very helpful and knowledgeable. We had an awesome time shopping with her.
Hands down the best customer service I have ever received from a furniture store. I felt that Travis listened to my situation and truly showed care and concern for what I needed. He worked with me on many different pieces and took his time, never making me feel rushed. Travis is an amazing asset to Ashley Furniture.
very push.
She was very helpful and nice. She was honest and upfront with us and made sure we had an amazing experience.
The service I experienced was fantastic! Sedina was very understanding, helpful and available to discuss ideas whenever I had questions. Highly recommend this location and Sedina to anyone needing furniture!
Juilana was wonderful. So very helpful and friendly. She made the whole experience simple and quick. Delivery was quick and simple. The guys were friendly and helpful.
Juliana was great! Very knowledgeable and helpful, 10/10 would recommend
Sean and Alex did a fantastic job. Very knowledgeable , kind, professional, helpful and I would love to give them 10 stars if it would allow. You have some fantastic delivery men. Ashley Furniture should give these men a raise. They are an asset to your company
Sedina was great. Very knowledgeable and friendly. We are looking forward to getting our new furniture! Jen & Dave
Sedina is genuinely a nice person and very helpful, even with an additional online search! I was only looking for a couple smaller things, but she treated me like I was buying up the store. Tina at the service counter is a “hoot,” too. It was my first time there, and it was such an easy and fun experience. Thank you!
We've made a few purchases with Ashley throughout the country and we are always satisfied with the service, delivery and quality of the products. We've been happy with the service from Phoenix and Julianna while at this location.
Best furniture shopping experience ever!! We worked with Luke who was fantastic. He was very helpful and extremely patient. We will definitely be buying more furniture from this store!
Sedina Bear was extremely knowledgeable, courteous and a pleasure to work with. Her explanation of the furniture and it’s functions, warranties and costs were thorough. My husband and I were very impressed with Sedina and will definitely seek her out the next time we go to Ashley HomeStore. We highly recommend Sedina.
Our experience at Ashley furniture with Sedina was perfect! She helped us find exactly what we were looking for. Sedina is helpful and knowledgeable but still gives you space to browse on your own. We couldn’t be happier with our experience.
Very good experience from shopping to delivery. The furniture arrived quicker than they thought it would. My only complaint is the furniture was in boxes and I was not told that when I purchased them. Now I have huge cardboard boxes that I have to try and get rid of. It's not a big deal, but that's the only issue I had.
All good
Amazing service from Juliana!! She answered all of our questions and had everything ready the next day when we came back to purchase to make it easy. I appreciated her making herself available to us 2 days in a row.
2 young men that delivered my furniture were very nice and helpful l was given a 3 hour delivery time and furniture arrived within an hour. Text message provided option to track last drop off and how many deliveries ahead of mine. Experience with Ashley furniture was, all around, great.
Juliana was great! Helped get a great price. Start to finish was quick and easy!!
I just discovered Ashley Furniture and love the great selection. Fantastic service with Sedina Bear. She was very knowledgeable and a joy to work with ordering over the phone and answering all my questions. Looking forward to working with her often to furnish my new home.
They were early and everything was great. My only issue is that they didn't put anything on their feet before walking around on my new rug.. The delivery guys did a great job setting it up and I absolutely love my sales guy, Luke. He was great at communicating when things were taking longer than expected. I love my furniture.
Sedina was very helpful today on the purchase of my first sofa! She was very informative and was able to answer all my questions. I appreciate the time she took to ensure my experience at Ashley was great!
Over the last two days, I have spent probably six combined hours going to four different local Mattress Stores located in Fort Wayne. My last stop was Ashley Furniture before making my decision. I knew I would be investing a lot of money in a high-end mattress and that I would be investing in my overall Health. I wanted to make sure I did all my due diligence prior to making my purchase. Sedina at Ashley Homestore immediately greeted me. She was able to put together my purchase checking every single box of what was most important to me. I have been in so much pain from my previous mattress my #1 priority on the new Mattress was a quick delivery. She was so knowledgeable all about each component of my purchase. From the Tempur Pedic mattress, to the base, to the sleep tracker, to the protectors, pillows, sheets etc. She knew the ins and outs of every product. I was so blown away by her knowledge, her expertise and the willingness to go above and beyond. After finalizing the mattress of my dreams, I was taken to the counter to check out and was assisted by Tonya at Ashley Homestore. Tonya was able to coordinate every single item of my purchase to be delivered in 48 hours. By the end of my transaction, I was so overwhelmed with Joy from their ability to help me every way possible I literally cried. By far the best experience, I have ever had when making any purchase. They made me feel like we were in the purchase together. Big thank you to Sedina & Tonya for not only wowing me with your service but probably changing my overall health for the rest of my life with this purchase. I don’t think I could ever explain my gratitude. Well done Ladies!!!!!!!!!!!!
Over the last two days, I have spent probably six combined hours going to four different local Mattress Stores located in Fort Wayne. My last stop was Ashley Furniture before making my decision. I knew I would be investing a lot of money in a high-end mattress and that I would be investing in my overall Health. I wanted to make sure I did all my due diligence prior to making my purchase. Sedina at Ashley Homestore immediately greeted me. She was able to put together my purchase checking every single box of what was most important to me. I have been in so much pain from my previous mattress my 1 priority on the new Mattress was a quick delivery. She was so knowledgeable all about each component of my purchase. From the Tempur Pedic mattress, to the base, to the sleep tracker, to the protectors, pillows, sheets etc. She knew the ins and outs of every product. I was so blown away by her knowledge, her expertise and the willingness to go above and beyond. After finalizing the mattress of my dreams, I was taken to the counter to check out and was assisted by Tonya at Ashley Homestore. Tonya was able to coordinate every single item of my purchase to be delivered in 48 hours. By the end of my transaction, I was so overwhelmed with Joy from their ability to help me every way possible I literally cried. By far the best experience, I have ever had when making any purchase. They made me feel like we were in the purchase together. Big thank you to Sedina & Tonya for not only wowing me with your service but probably changing my overall health for the rest of my life with this purchase. I don't think I could ever explain my gratitude. Well done Ladies!!!!!!!!!!!!
Extremely poor business practices! Not even 24 hours after purchase I am not allowed to cancel the order. DO NOT BUY FROM THIS COMPANY
I don't live in Fort Wayne, but ordered a 4 piece sectional from the Ashley Furniture website. I wanted to order online because of a terrible previous experience I had with the Ashley location in Mishawaka, IN. Not sure why I dealt specifically with this location, but that's the way it went. When my sectional arrived at their warehouse, I received a call that there was a problem processing my credit card. This was not a problem at all, as I moved and my billing info had changed. So I contacted someone from billing to update my information. She provided me a link to update the info while we were on the phone. At the end of the call, she verified that it updated and said she would release the hold so the store could schedule delivery. Someone from the store tried to call the next day, and when I answered, they hung up. I tried to call back, but did not get an answer. Unaware of what was happening, I waited a couple weeks before finally reaching back out. This time the lady I talked to said the hold had not been released and that she couldn't do anything about it. She said she would have her manager call me on Monday as she was off the day I called (Thursday) and also Friday. She made sure to tell me that she was also working Monday so she would make sure I received a call. No one called me at all that week. I received the call the next Thursday, two weeks after I called them after not hearing anything. The delivery guys were great, and the couch is fine, but there is a clear lack of customer service company wide. This is my second poor experience with Ashley, so I will never be going through them again in-store or online. Only took me $4000 to learn my lesson. Hopefully this long-winded review saves someone else from making the same mistake.
Our sales representative was wonderful and we were able to find something in our price range that was perfect.
We went thru Dave for a pair of couches. He was able to upsell us on a better pair than what was out in the tent for Memorial Day. Sweet deal was that the couches went on significant sale 3 weeks later during their next 4th of July event. I went back in to ask about price match, unsure we'd get anything due to financing original purchase, and Dave and his manager went above to knock over $1000 off to fully match the Ashley website deal. So I'm giddy at the moment... Hopefully delivery goes smooth, with the understandable delay due to Covid.
Went to Ashley's to look at a getting a new recliner. Steve was very helpful and we had a good customer experience.
Juliana was awesome with us. She was always smiling and laughing and that made us more comfortable being in because when you walk in it can be a little intimidating if you don't know what you want or looking for but she did an awesome job explaining every little detail to us! Highly recommend this store for your furniture needs and highly 100% recommend Juliana in the south Fort Wayne store!
Juliana was great! Gave us exactly what we wanted and even helped us get a great price!
They’re pretty great to do business with!
The delivery guys Bray and Corey did a great job of being careful bringing the furniture in and setting it where I wanted it. They were Very personable as well.
My entire experience was great! Steven was great with helping me pick out my furniture. Bray and Corey did an amazing job delivering and setting up everything!
Delivery guys were very friendly and courteous!
Professional and courteous helping me find just what I wanted. No high pressure sales. I would give 5 stars except for the delivery service. Late on one item and no one let me know why and told 5 to 6 weeks on second item. Hopefully the 2nd piece won't be late...
Sedina was an absolute jewel! Very knowledgeable in her job and helping my husband and myself finding a beautiful living room set today. We chose to finance and she made sure we understood the whole process. She has a great personality to boot! We were very pleased with our experience.
Phoenix was great !! He was able to give me an estimated time on my items would arrive. He listened and answered all my question. I highly recommend
Travis Teems is a very helpful sales associate. I see him for all my furniture needs, and you should too!
Everyone was so nice and helpful. From the salesperson,who was very knowledgeable about the furniture I was looking at to the delivery people. A super experience that will have me returning!
Nice store and great associates
Very great experience. So easy and quick too!
Had an awesome experience buying a sectional; Travis was a huge help and very friendky through the process! Everyone was very friendly; Can't wait for it to arrive!
Mike and Cody provided excellent service this morning. They were on-time, clean, and efficient. Great service and very personable guys.
Just had another great experience at Ashley furniture and Phoenix is the Best salesman!!! Kind, courteous, and explained everything so well!
Loved the atmosphere and the people working the tent sale.
So far, so good. Even had fun ! I just hope it arrives as he said.. .you know, on time
Devonte and Devonte are quite the team. Very professional and careful with the furniture.
We were drove by the tent sale and stopped to look at a new sofa. The nice sales associate, Tia was very knowledgeable about the products. Thank you for your help Tia!!
Our experience today was great. Tia was friendly, knowledgeable and helpful which made for a great shopping experience! It also made shopping a lot less stressful. I'll be going back when I redo the rest of my house!
The associate that helped me was very friendly and knowledgable!! It was a great experience and plan to be back!
Phoenix was very attentive and helpful. He was exceptional with providing information and helping us choose the furniture we wanted.
My experience has been absolutely horrible start to finish. They say 4-16 weeks. It took over 22 weeks before all my furniture arrived. Make sure when they check your receipt with you that they point to everything that actually are buying. In my case they ordered the wrong piece of furniture and refused to exchange it. They bring it in a box so it's not like you can see it before you take it in your home. The managers are a joke and do not know anything about customer service let alone being able to teach their employees how to properly place an order. Run away. Don't walk in their doors.
The whole process was quick and painless. They kept in the loop on delivery. And the delivery personnel were professional and very knowledgeable.
Tia was very attentive to what I was looking for. She has helped me get the best product at the best price. I will gladly use her assistance again!
5 stars across-the-board. Sedina was great in helping us make our purchase. Friendly place with tons of options. I highly recommend.
Tia was awesome to work with and really helpful! She made everything so easy and enjoyable!
I Love the atmosphere in the customer service Travis did an awesome job they had exactly what I was looking for he was very kind and patient with helping me and my husband find exactly what I was looking for you guys should definitely go and check out this Ashley location and ask for Travis and say I sent you because he is a great customer service sales person thank you again. You guys he was so down of earth and understanding and got me what I wanted and out the door and a timely manner
Excellent service and very knowledgeable Sales Associates. Sedina Bear was fantastic and has secured our continued business with Ashley furniture. Thanks! Dr. M. Geagon
The 2 men that delivered my couch were wonderful!!!!!!
Sedina was awesome to the fullest! She was very helpful and professional. Sedina was straight forward and explained everything in detail so that there were no surprises during our furniture purchasing experience. We walked out very satisfied with her services!
They told us they can only deliver on a certain day n could not guarantee that it would be deliver before are afternoon work schedule. The person we talk to about was very rude. We will not shop here again.
I went in just to look because I had plans to go to another furniture store. Juliana greeted us at the door and was very friendly and personable. My daughter and I went looking I haven't shopped for over 8 years for new furniture. We ran into another young lady, I believe she was a manager and she was fun and she gave us ideas on financing and then she set us up with Juliana. She was great she listened to my concerns, she drew out a sketch of my living room, and was just patient while I was contemplating possibly buying new furniture. Well she sold me (along with my daughter- Loren) and I bought a lovely Ash grey contemporary sofa, love seat and ottoman that I'm looking forward to using and enjoying for years to come. Update 11-2-21 delivery experience was fantastic the gentleman was very helpful. The only thing was the time to get the furniture but overall I am happy with my experience.
Tia did an amazing job walking me through all of the financing and red tape and the selection there was amazing. She got me into the perfect bed and furniture for my wife and me. Thank you!
My fiancé and I were looking to buy a sectional for our new home! Travis & Sedina were such a huge help and the made the buying experience very light hearted and fun! I would definitely recommend Ashley Furniture to anyone! Thank you Sedina & Travis! - Laney & Ryan
Absolutely wonderful delivery ! Quick and everything arrived !
I would recommend Ashley furniture home store to anyone. My sales lady is so nice will listen to what you are looking for and what's best for you
Most of our furniture is Ashley Furniture! We have loved every piece we’ve bought. We live on our furniture so it has to be durable and comfortable. Ashley does well on both counts. Bray and Shawn delivered our furniture and did an excellent job. They were friendly and professional!!
Was a great experience Tia was very helpful. Will probably be buying more furniture there in the future..
Amazing service. Thank you Ashley HomeStore!!
Juliana was courteous and respectable. I only bought a couch because I can't afford the bed and other stuff right now.
I went into the Jefferson Blvd location as a first time shopper needing furniture for my first apartment on my own. I was immediately welcomed by Juliana who instantly made me feel so comfortable and truly listened to what I was looking for and showed me exactly what I had been imagining! She made the process so simple and stress-free and even helped me find the perfect matching coffee table to my new sleeper sofa and accent chair! I am so thankful for her help and how great of an effort she made to meet my needs and be sure I was so excited for my new apartment that will now have the perfect furniture!
We were welcomed and assisted right off the bat. Sedina was so helpful. Patiently walked us through different styles of sectional. We found one we loved. She helped set up the left right configuration, we got to make changes to suit our needs. Then helped me find a lift chair for my wife. Financing went quickly. Helped us decide on furniture pieces so that we stayed within our monthly payment limit we wanted to stick to. Sedina was happy to answer any questions we had. Thank you Sedina!
The delivery guys were very friendly and on time. They were in and out. Was a quick and easy experience and I would recommend Ashley furniture to my friends and family.
Knowledgable and ethical and awesome and nice?! Crazy excellent experience.
I looked at a few couches for my family room with Evan on a Saturday. I went back with my fiancee on Sunday...after hours because I misheard store hours. Nevertheless, when my fiancee and I arrived after hours on Sunday Evan's manager was kind enough to let us in and we had a wonderful personal shopper experience. She helped us pick out the perfect couch for us. The following Monday I went back in and made a seamless purchase with Evan.
Steve and Travis took great care of us throughout the entire home furniture buying process . From making sure we got exactly what we wanted to pulling strings to make sure we got our product faster than what they thought. It was incredible how hard they worked and how well they communicated. Pure open door policy and nothing but honesty. This consumer is a lifer, I recommend you too.
I only had a short time to shop. I walked in and she approached me to help me. I told her what I was looking for. She took me right to it. I said I'll take it. She wrote it up and I paid for it. I was out of there in no time. I really appreciated her service.
Juliana with Ashley Home Store was fantastic! She is very knowledgeable and worked to help me find the right sofa for our family ! Highly recommend her and the store !
Sedina was incredible! I was looking for bedroom furniture, and she helped me find the set I’ve been dreaming of! In addition to that, she helped my parents perfect couch and ottoman. Sedina was so lively and hilarious, but also incredibly informative. She made all of us feel like we knew each other for ages, not an hour. If you go to Ashley HomeStore, you have to have Sedina help you!
Sedina was AMAZING! We had a poor experience with an Ashley store in the past and were very reluctant to go back...but when we learned that Sedina would be taking care of us we decided to give it another try and we were not disappointed! She guided us in making the right decisions with what we needed to order and gave us advice on what she would recommend for our space. She was beyond helpful and made this experience with Ashley exceptional! We can’t wait to work with her in the future and would recommend her to anyone and everyone! Thank you Sedina!
Cash is king here
Evan was very pleasant to work with while looking for our new furniture. We expressed interest in a particular piece and he quickly escorted us to where it was in the showroom. After asking a few questions, he showed us a couple other options that would meet our needs. In the end we opted for the original piece we looked at, and Evan quickly and professionally gathered the paperwork and provided all information required to finalize our purchase. Very pleased with the customer service and help from Evan.
Devon and Devante were incredibly efficient and friendly. They delivered in the dark, in the pouring rain and smiled the whole time. Thankful for their hard work and positive attitudes.
From the moment I got there, Tia was a big help. I explained what I was looking for and she steered me in the right direction. She was knowledgeable, friendly, and efficient. She made it a very good experience.
Extremely wonderful customer service, quality furniture and beds! Highly suggested!
Guys were cool. They set it up fast. Would highly recommend them. Thanks!! 🤟🏻
The delivery guys were AWESOME!!! Definitely recommend!
Devonte and Devon did a great job delivering our furniture.
Great service.
Very professional, very pleasant delivery people, did a great job setting it up and wore mask, ln time ,was nice to track where the dilivery truck was at during our wait
Ashley furniture never disappoints. They always have exactly what we’re looking for! See Travis Teems on W Jefferson for a great experience! He’s amazing and exceeded every customer service expectation! After a slight hiccup on an order, he and another co worker personally came to our house on a Saturday morning to make sure our problem was solved quickly and correctly! We were so impressed with his knowledge of the pieces we purchased and his responsiveness on the timing of delivery! We will definitely be back when we’re ready to purchase more furniture!
Juliana made my buying easy with her expert help on getting me a new mattress. Thank you for the quick response and services.
Josh and Paul were great and very helpful! Especially since i had a meeting and they tried to be quite so as to not disturb.
For my first time purchasing inside a furniture store, I was extremely impressed with how helpful she was. The process went so smooth and was super easy. I'm grateful with the experience that we had. Thank you so much!!
My fiancé and I went into Ashley HomeStore looking for a new bed. We were already lying on a bed to test it out when our sales associate Juliana helped us. She was absolutely GREAT! We had 2 beds in mind and she took the time to explain the price and accessory difference between both beds. What I loved about Juliana was that she took her time and didn't try to rush us into buying a new bed. She was all about having us try the bed first because that is the most important. She did everything she could to apply promos or anything else to reduce the price in our bed purchase. If anyone is ever at Ashley HomeStore #Juliana is your way to go!! 😊
Great store and service, but unless they've stepped up the quality of their furniture I would not recommend. My couch I have had for almost a year now is sagging squeaking and the frames keep breaking on them. Biggest waste of money in my life
Sedina’s level of product knowledge is phenomenal! She completely put me at ease, and served all of my needs!
Service in the store was top notch. We were not rushed and all questions were answered. Delivery was beyond expectations!
Sean and Homer were great. Great delivery!
Great sale rep Travis was not pushy and was very personable. Now I have a dedicated rep for furniture.
Travis was able to quickly help us find the exact piece of furniture we were needing and arrange the delivery. Thanks for the help!
Great selection, friendly and attentive staff.
Very friendly and knowledgeable staff. Not pushy at all
I bought a mattress, mattress cover, box spring, and bed frame from Ashley HomeStore. Product Specialist Luke was very helpful in deciding which mattress to buy. Luke was professional, friendly, patient, and knowledgeable and he took the time to answer all of my questions during my visits to Ashley HomeStore. Other staff members were polite and helpful as well. I had my mattress and box spring delivered. The delivery was done by Devon and Jacob. They were both friendly, super helpful and made the delivery process quick and simple.
Devon & Jacob did an excellent job. Real professional.
It was my first time at the store. Sedina was wonderful. She is very knowledgeable and real easy to work with. I found what I was looking for and I will return for future purchases.
Devin and jacob did a great job of delivering my new sofa, loveseat. They were polite, and friendly.
Devon and Jacob did an excellent job of delivering our new furniture, they even caught a damaged piece and were taking care of it for us. Job well done guys thanks!
Juliana was incredibly helpful and very knowledgeable of the products. I had an idea in mind and told her what I was looking for, and she took me straight to my first choice and showed me an option. She is also very friendly and bubbly. I truly enjoyed my experience and Julianan made it very pleasant and very easy.
I love EVERYTHING I got!! Thanks Travis u did great with helping me find jus what I wanted... 🤗
Sedina was so knowledgeable and helpful and made the shopping experience fun. Usually I dread going into a furniture store because so many times sales people have just hovered around me that it is hard to shop. But Sedina gave us time to look around on our own and checked in periodically so as not to hover.
Delivery guys just left! Love my new sectional! Thanks to Tia my sales lady, Cedina the manager and Andy and Jacob on delivery! They made the whole process way easier than I expected it to be.
My experiences with this store have always been outstanding. Travis is my go to for all my furniture needs.
Great product. Very courteous and friendly delivery employees.
Luke was an amazing sales Representative. Helped me out a lot. Very patient too. Everyone that I met was cool. I'm very happy with my purchase! The delivery guys were awesome as well...😃
Travis was very knowledgeable, helpful, and easy to do business with. I don’t often experience service at the level he provided, he is a true professional. In the event we purchase additional home furnishings, he has earned our repeat business.
Juliana was super knowledgeable. We told her what we were looking for and she took us directly to our options. Great service!
We found the perfect sofa at a great price and Travis was great to work with!
Julianna was awesome! I always hated furniture shopping because of pushy sales people and them trying to box me into selections I was not very interested in. Julianna changed that! She asked all about our preferences, showed us what was available and gave us time and privacy to discuss what our options were. She even rearranged pieces from other settings to help me with visuals. We left the store undecided and needing to take measurements but sent a text letting us know she was still there to help. Yes, only 1 text and not a hundred! We went back the next weekend and she answered all my new questions without being pushy, and we left after ordering our new dinning room table set.
Love our new sectional and we fully understand the effects of Covid on manufacturing that created a long, LONG delay. Our only complaint is the lack of information as delays continued. It was up to us to call Ashley to ask about the progress or lack thereof of the order. An occasional call to check in would have been a more appropriate experience for a purchase that was paid in full.
This was a seamless purchase and delivery. Sean and Devonte were extremely professional- masked and extremely respectful. Mattress and pad delivered - excellent positive attitudes from both young men. I asked them to save the plastic - they did just that - wrapped the old mattress for me and placed it in the garage at my request. I couldn’t have asked for a better experience. They are very valuable employees - Ashley HomeStore should be pleased ! I was! Thanks again gentlemen! Carol
the time my mattress was delivered on Feb 4, 2021, the delivery guys ripped it while trying to get it into my room. I immediately notified Marc that evening. I explained that I was concerned that warranty would be defective. After several days, no response from anyone. I made a trip to the store and spoke to Marc again. He said I had to deal with customer service who will handle the claim. I called and spoke to someone in customer service who emailed me a claim form. It clearly says any rips to the mattress voids the warranty. So, I complete the paperwork to get the $3000 mattress replaced, nearly 2 weeks later and a couple of emails, no response. Finally, I go into store on Lima Rd. and they get someone on the phone by name of Michelle who says that Beauty Rest does not replace mattresses. My only recourse is to accept a technician to come and sew my $3000 mattress. I have paperwork which clearly states, torn or ripped mattresses voids the warranty. Michelle offered a $100 discount. I threw the phone down on the desk and walked away. Issue 2: Two weeks after I received mattress, I went to store and said that I am having back aches daily each morning after sleeping on the mattress. Marc said give it 30 nights because there is a break in period. 28 days after sleeping on it, I go back into the store and am tol the store that says 90 day comfort guarantee. Basically I was told nothing could be done. Beauty Rest has no policy for comfort they say. I pointed to the sign and no such disclaimer. I was escorted out of the store by someone who claimed to be a manager. I asked for his name, he refused to give it to me. Beware! Read Google reviews before purchasing from this business! Look elsewhere Issue3: their sales receipt sales says all sales final no refunds or exchanges. Stay away!I also called the manufacturer Beauty Rest and there is no such policy that says the store does not honor a 90 day comfort guarantee. This is an integrity issue. My trust with this company is completely shattered.UPDATE: On March 13, the owner reached and asked that I send an email to their customer service. I did so immediately on March 13th. As of March 20th, no response until I went into the store. Extremely poor customer service. Very deceptive business!
Shout out to Steve Reid in the Ashley Homestore Fort Wayne for taking on a problem he had no part or commission for . I have been a long time customer of Ashley Furniture in Mishawaka . However this last trip to this location will be my last . I purchased a room full of furniture on August 15 2020. I was told 3 months for my order due to pandemic things were taking a bit longer . When I arrived home after my order I realized a 400 item was not ordered . I called and reordered that with The salesman Matthew . On Nov 9th I called the store inquiring about my furniture and when it would be arriving . Hoping before Thanksgiving . I was told in writing that 3 pieces were missing still hopefully soon . I called back again Dec1 hoping again before Christmas . I realized on the order one piece was ordered with power recliner and 1 was not . Again paid more money to fix that error. I again said when is this order coming ? He said in writing Shouldn’t be any longer than Jan .Feb at the latest . But no promises . Come March 7 months later I called to talk to the owner. No one should wait 7 almost 8 months for a room replacement of furniture when they said 3 months . The Mishawaka store told me the owner doesn’t take phone calls would I like to talk to the manager . Concidering the managers was my salesman ( who was very helpful on the sale of the furniture ) but already two mistakes on my order and I was lost at what to do next on my patience waiting to get my furniture. I called FW for advice to see what and if they had any advice on why to do . That’s where Steve Reid took over . Not only did he help me figure out where my furniture was he made multiple calls and concerns on following through until I finally received my order on Sat March 20,2021. Had he not helped who knows if today I would be finally sitting on my furniture. To all sales people out there this message is for you . It is not only being top sales person it’s the follow through that brings a customer back. If an order is delayed call your customer and let them know . The customer shouldn’t have to keep calling you . I get it things happen beyond anyone’s control but it’s the caring that matters . And it’s the caring that will bring the customer back to your store someday. Or the one who will make you dislike a place and go somewhere else because you didn’t really matter . You got the sale so whenever you get the product oh well . That’s how I felt. And if you make a mistake on someone’s order you eat the cost . I was explicit on my purchase at the time of our sale of my needs . Rushing causes errors . Ones that I later came home and caught . If you wanted me to return a simple apology even would if been kind . So again on a positive note without any x pay I want to than Steve Reid for the customer service I experienced even tho it was not his store or customer for making things right . My next purchase will definitely be through him and only him from here on out . Thank you
Tia was great at telling us what would hold up the best over time, and explaining why. Never pressured us to buy and just made the entire experience shopping there a breeze!
Kinda pricey but good material for the price. Very nice and clean place. A little upset on how the purchasing works but I do love my table I got.
Devon and Devonte were the best . They were very quick and very gently brought in my new sectional. It was bigger than I remembered but they figured out how to get into my house . I would hire these two to move me if I ever move . They are a asset to Ashley Furniture. If I were Ashley furniture I would pay them well to keep them .
Sedina Bear was AMAZING!!! She was so knowledgeable about all the products and very helpful!! Next time we need any furniture we will be coming back to see her!
I bought a couch for my daughter and I bought living room furniture for me. I spent around $7000. The couch I bought for my daughter I spent extra 500.00 to get a extra warranty because she has a dog and toddler. So she made a claim. The couch looks terrible it is falling apart and it has only been a year and of course they said no sorry thats not covered. The sales person told us that if anything happened it’s covered. Don’t get there extra warranty. So now we have to take the time to call the Better Business Bureau to make a claim about bad business practices. And from there small claims court.
Phoenix was exceptional to work with - both knowledgeable and accommodating. The selection at Ashley furniture was a unique combination that works well with my eclectic decorating style. I will shop there again and ask for Phoenix!
I went into the store in search of a new couch and ended up purchasing a new couch and new coffee table. I was assisted by Tia and Luke and could not recommend them more highly! They were both so welcoming and knowledgeable of their products, providing lots of advice and direction without being at all pushy. In a time where good customer service seems harder and harder to come by, these two set a wonderful example. They made furniture shopping a fun and stress free experience and I will definitely be returning for any future needs.
I do not know why Ashley furniture charges almost $200.00 for delivery! I will never ever buy a thing from Ashley EVER again!!! Plus you have to put your own furniture together!!!!
Helpful sales people
Phoenix was very polite and helpful! I had only bought a few decor items but will definitely be back when in need of more furniture items due to great customer service!
Great services and awesome delivery. Great quality items.
They were very helpful and they had what we were looking for
Great customer service! Sedina helped us find the perfect bedroom set and was very knowledgeable! We were in and out in 40 minutes ☺️
Travis was so kind and helpful! We are looking forward to working with him again in the future.
We worked with Sedina to find our dream living room set! She was extremely helpful and friendly to work with. We never once felt pressured to buy something and really enjoyed her demeanor and knowledge of the furniture selection. We will definitely be back in the future to continue working with her! Our delivery guys, Devonte and Devonte, were great. Very professional and friendly. Quick set up and service
My husband, daughter, and I had an amazing experience at Ashley Home Store today! We were helped immediately and by a really sweet sales lady. She got us the bed we NEEDED and didn't push for a sale on anything we didn't need. There were also many other nice salespeople that helped us out. My daughter ran around the store and had fun because everyone just gave her attention instead of complaining that she was loud. This was definitely the best sales experience I've had in years! My husband and I will be back again for any of our furniture needs!!
Excellent care and guidance given while shopping! Very knowledgeable and by no means pushy on sales. While delivery is not instant, they gave a realistic wait time window and we were pleasantly surprised to have our furniture arrive in only 5 weeks. Delivery was smooth. The tracking helped to narrow down wait time, and when exactly to expect the truck. Delivery guys were professional, swift with unloading and set up, and really great at making sure everything was perfect. Can not recommend Ashley enough!!
Great customer service! Sedina is very friendly and easy to deal with, purchasing items was a breeze! Will do business here in the future. Thank you :)
At the time my mattress was delivered on Feb 4, 2021, the delivery guys ripped it while trying to get it into my room. I immediately notified Marc that evening. I explained that I was concerned that warranty would be defective. After several days, no response from anyone. I made a trip to the store and spoke to Marc again. He said I had to deal with customer service who will handle the claim. I called and spoke to someone in customer service who emailed me a claim form. It clearly says any rips to the mattress voids the warranty. So, I complete the paperwork to get the $3000 mattress replaced, nearly 2 weeks later and a couple of emails, no response. Finally, I go into store on Lima Rd. and they get someone on the phone by name of Michelle who says that Beauty Rest does not replace mattresses. My only recourse is to accept a technician to come and sew my $3000 mattress. I have paperwork which clearly states, torn or ripped mattresses voids the warranty. Michelle offered a $100 discount. I threw the phone down on the desk and walked away. Issue #2: Two weeks after I received mattress, I went to store and said that I am having back aches daily each morning after sleeping on the mattress. Marc said give it 30 nights because there is a break in period. 28 days after sleeping on it, I go back into the store and am tol the store that says 90 day comfort guarantee. Basically I was told nothing could be done. Beauty Rest has no policy for comfort they say. I pointed to the sign and no such disclaimer. I was escorted out of the store by someone who claimed to be a manager. I asked for his name, he refused to give it to me. Beware! Read Google reviews before purchasing from this business! Look elsewhere Issue#3: their sales receipt sales says all sales final no refunds or exchanges. Stay away!
Good deals and quality customer service.
Thank you to David and Andy from Ashley. They did a wonderful job delivering and setting up our furnitures. They made our place a home!
Juliana was fantastic showing me different couches at the Ashley furniture store in Fort Wayne. She knows her product well and was able to answer every question I had. I will be utilizing Juliana for all of my future furniture needs because I felt I could trust her. She is extremely patient and will make sure you leave the store confident and happy knowing you made the right decision. She deserves a gold medal for all of her help!
Sales Representative was very helpful and informative. Delivered on time. Gentlemen who delivered and put bed together were efficient and did a great job.
Sedina Bear was of utmost help in choosing the right recliner for my father!! Her expertise and knowledge was very apparent. I would highly recommend her and wouldn’t hesitate in choosing Ashley Home store in Ft Wayne and particularly Sedina again!!
Very helpful sale staff kept me informed on my delivery. Gabe and his assistant were very careful with my setup and courteous.
Furniture looks great! Installation was totally worth it.
Devon and Devonte were awesome! Friendly and professional
We were lucky enough to find what we wanted quickly. No high pressure to steer us to items we didn't want. Good experience overall.
We had an amazing experience!! Sedina was so helpful!!! She walked through the process with me and was very patient with me:) I would definitely buy furniture from Sedina again and look forward to my new theatre furniture!!!
Devon and Danata did an awesome job delivering my furniture today. This is the 2nd time they have been to my house. They always take time to talk with me and explain everything to me. Ask for them when your furniture is being delivered.
Juliane was very helpful - super job!
Tia was wonderful to work with and spent a lot of time looking things up for me. Will work with her in the future!
Travis at Ashley Furniture was patient, nice and has great style. He made our shopping experience at Ashley eventful and personable! Your great ADJECTIVES on our purchase sealed the deal. Thank you for your expertise, experience and time. We appreciate your business and look forward to working with you in the future.
Sedina was so kind & helpful today. She gave ideas, listened to us, and kept us organized. A wonderful experience shopping today!
We had the best experience at this store from beginning (ordering) and delivery 🚚!!!
Great customer service! We will be back!
Juliana was friendly, kind, and accommodating as she helped us find a big girl bed for our daughter!
Super helpful to work with. We never felt pressured. Great experience.
Absolute horrible quality products and their extra warranties you can purchase are worthless. Employees at the store can't even help.
Great customer service! Showed me all my options and worked with us on the prices. I’m ecstatic to get a new bedroom set that I love!
Travis and Kara made shopping for furniture one of the best experiences ever. I had no idea what to buy or how to decorate. I was so afraid of making the wrong decision and ending up with something I didn’t like. From the second I walked in the store, Travis treated me like I was his most important customer. He showed me a few things to get a feel for what I liked and then he and the decorator Kara literally came to my house to pick just the right pieces. Once the pieces came in, they came back and made sure everything worked as planned and put the finishing touches on everything. They literally made me feel like a princess throughout the whole process. I cannot thank them enough! I love my new furniture and how it transformed the look of my whole house! Thank you Travis and Kara! You are the best!!
Tia was so friendly and knowledgeable! She helped us measure the couches we were considering and gave us options available for each one! Stacy at the front desk was very helpful and friendly as well!
Both delivery guys were friendly. I just wish one of them would have worn a mask.
Very clean. Very nice.
Great shopping experience Great delivery service right on time very polite. Will be back again...
Juliana is the very best! She helped us along the way and met our every expectation! Seriously go see her, she works to make you happy.
Great experience with Ashley HomeStore. The sales staff was excellent as well as delivery! We will do future business there for sure!!! Sedina our sales person is awesome! Very knowledgeable and honest. She worked with us to get the best deal and right bed for our needs. The delivery guys are awesome as well. Our stairway is very tight and has turns in it, but they got a king sized mattress up it! They were friendly and professional! We also bought new living room furniture and can't wait for it! Thank you!
Juliana was very helpful. I was in the store for quite a while, changing my mind, going back and forth about what I wanted, and she remained patient, and I never felt rushed. I was even there past closing. In the end I got what I wanted, and she helped me put it all together. Devon and Bray were great and very professional with their delivery.
Juliana was a great help! She was very friendly and knowledgeable. She was able to answer all my questions and guide me to the right purchase! I recommend this store and this sales lady!
My mom and I appreciated Travis’s help finding furniture for her home this evening. From the moment we came in he was dedicated to helping us find what we were looking for but gave us space to decide what we wanted without making us feel pressured. I felt like he genuinely wanted us to find something that would make my mom happy. Thanks for your time and help! But aside from all that, he should be careful of who he talks to about craft stores. Thinking Michaels sells fabric could get you hurt if you talk to the wrong crafter. 😉
Love my furniture and every delivery has been top of the line. I would definitely recommend them if you are looking for new furniture!
My husband and I are repeat customers to Ashley Furniture. Every time we shop there, we are pleased. We absolutely loved working with Sedina and Travis. They both are so patient and a pleasure to work with. We also loved our delivery guys Devon and Jacob. They were very professional and efficient and a pleasure to deal with. Five stars to everyone! Very happy!
The experience was great the staff was very helpful
I’ve been working with Sedina at the Ashley store in Southwest Fort Wayne for a couple years and I can only sing her praises. She listens to exactly what your needs are, gives her honest option about what will probably work best and is incredibly personable and fun to work with. The first couch set I purchased with her, she tried to advise me against but I was set in what I wanted... one year later I returned for a sectional. I should’ve listened to her in the beginning because she knew best! Everyone in the store is friendly but not too intrusive if you’re just trying to browse. I will 100% be returning to this store for future purchases.
Two stars only because we like the furniture and the delivery guys were really efficient otherwise 1 star. We ordered furniture the last week in October and were told 8-10 weeks because that is 'industry standard'. Ok, that's a long time, but this stuff all ships from China, so I get it. We get our paperwork and it says 8-16 weeks? We were also told we would get text message updates around the time the furniture was getting closer to the delivery date- never did. We called in December and no one called us back. Called again the following week and finally got an update. Finally get our furniture in Mid- January, but was missing an item. We called the store that day (Saturday) and were told someone would call us back about the missing item. By Wednesday- NO call back. Called again and was told to pick up the item even though we PAID FOR DELIVERY. When I pushed back they said they could deliver it in THREE weeks. Never again! By the way, I ordered some furniture from another local furniture store and had it in 2 weeks time. Industry Standard? There are other furniture store options-don't be fooled.
Quick and easy
Sedina was wonderful to work with! She was so helpful, honest and had a great personality! I would definitely go to her again and recommend her. :) She helped us get the best deal possible.
Travis was very helpful and attentive without being pushy, great experience!
Very friendly experience. Wasn’t in a hurry to get furniture but it came in a short amount of time. Worked out great!
From the time I walked in until the time I walked out my overall experience at this location of Ashley was great! Travis was my salesman, he went above & beyond to help me find the right couch and chair that I wanted. He was very professional and not pushy. Thank you to Travis for the hard work and dedication to helping people purchase the furniture they want!
This is not our first time at this store. It’s always clean, well displayed and has very helpful sales people. I highly recommend Travis!!
Sedina is the absolute best!
We had such a great & fun shopping experience at Ashley HomeStore. Our salesperson, Stephen, couldn't have been more helpful or more friendly. He let us browse & take our time, he gladly answered all our questions & no high pressure. Ashley has a wonderful selection of furniture, so if you're looking for something new, I highly recommend Ashley & Stephen.
I went into Ashley out by Jefferson Point and had an idea of what I wanted! I worked with Tia that was simply amazing not a typical sales person she listened to what I wanted and what was in my budget! I went through Progressive Leasing which I've used before and loved the program no credit needed and got the perfect sectional! She informed us about the wait time due to covid and let us know when it arrived. She was knowledgeable with fabrics and knew how to tell me facts of what I wanted for our family with a toddler and dogs. She didn't make me feel like she was trying to sell me each sectional we looked at buy instead told me what was the best option for our family! I would definitely recommend going in and at lease talking to her if your wanting a new big purchase that will last. Had an amazing smooth and simple experience without second guessing because she had the facts!
Very pleased with my visit to Ashley HomeStore! The Sales Manager, Travis was nice and there was no pressure at all to buy when looking at the furniture. Will be back for sure as my wife and I can't wait for our new sectional to be delivered!
Tia was awesome! Very helpful and made the purchase process quick and easy!
Excellent customer service from Tia and great communication! Very pleased with the process of my first purchase from Ashley HomeStore.
Thank you Travis teems! From start to finish, Travis educated me on the products I was inquiring about, and there was 0 pressure during his assistance. He went as far as having me pull up the floor plans for apartments I was looking into, to make sure everything would fit and I’d still have space in my apartment. He went as far as carrying furniture from one half of the store to make sure everything I picked out matched. I’m a first time buyer for new furniture, and I can honestly say this gentleman will have my business from here on out. If you’re looking for a sales professional I’d highly recommend, Travis. The staff was extremely friendly and worked as a team. Only place I’ll be doing business for, for furniture.
Great place. Steven was awesome to deal with. Highly recommended.
Very helpful
They are friendly and they don't let you leave until you get what you came for
Excellent service. Juliana was so helpful and she went the extra mile to make sure we were pleased. The process was smooth and fast. Totally recommend the store and Juliana’s help.
Steve Reid made our furniture purchase 100% seamless, was upfront, not pushy, informative, and painless. We were in and out within an hour- and we will absolutely be back to purchase- and would intend to speak with Steve again!
Excellent service from beginning to end. I was able to purchase a dream couch that had a generous price slash. Would highly recommend checking out.
Travis Teems did a great job helping me find the right couch and a few pieces of home decor. He was patient and also very knowledgeable about everything within the store. I was referred to him by a friend and now I understand why! Also Devin and DeVonte did a great job delivering and installing everything!
She is amazing and fun to work with
Service was excellent. Knowledgeable and very helpful. Travis was awesome to work with.
I think the store was very clean and products looked good. But I had a bad experience due to Juiliana Peck. Would not buy again due to the experience. :( would go elsewhere.
My mom and I went into the store looking for a specific item. Logan was there to greet us and help us to find exactly what we were looking for. He was great! He wasn't pushing us into a certain direction whether helped us narrow down our search to leave with the best piece that match our needs! Will be back soon.
Will lie to you about anything to get you to spend your money. Do not recommend. They told us what all was in the warrantyand did not let us read. Said they would even fix the cooshens if a pet rips a hole in it. So of course we paid extra for the warranty. Now is refusing to cover it.
Great sales service (Sedina is the best) but be warned: even if your product is faulty they will not offer returns or exchanges. I bought a new bed and within the first 90 days it broke while I was laying in it (the support cracked and the headboard landed on my head). I don’t want this bed anymore and have been told there’s nothing they can do except provide replacement parts. It’s been more than 3 weeks and I still don’t have a functional bed to sleep in because the parts haven’t arrived. I will not shop here again.
Worked with Luke today, at the Jefferson location, on the purchase of a sectional and recliner. I appreciated his knowledge and honesty during the process.
The moment we walked into Ashley Furniture we were greeted and taken care of, never hounded or pressured. We took our time, took two days to make a decision and never once felt like we had to do something nor were we made to feel guilty for changing our mind last minute on our choice. They were transparent every step of the way about the costs, the delayed delivery times due to the pandemic, and working with us to make our purchase feasible at this time in our lives. We worked with Tia who has been nothing short of amazing. She was kind, patient, understanding, and respectful about every step of the process. She has stayed in touch, thought of us when she saw a good deal we may be interested in, and continues to ensure our happiness with our purchase. We will be returning for our next furniture purchase! Their customer service and polite and accommodating management have been the best I have encountered in quite some time.
I am very satisfied with my experience so far. Employees were very friendly and helpful especially Juliana. She was very professional and informative and made the whole process fun, quick and easy. I was happy with their furniture selection. I can’t wait until mine arrives!
Travis was extremely helpful. He’s not your typical pushy salesman. Very honest about delivery dates. He was someone relatable. Would definitely purchase through him again. Clean store and friendly staff.
Sedina does an amazing job working with me every time I’m in need of something. I love talking and buying from her. Thank you so much Sedina for going above and beyond to help me. Rebecca
I love ashley furniture! They are so friendly and do whatever they can to help you!!!
We had Tia McDonald help us and she was unbelievably helpful and hospitable. Great experience and we found some great furniture!
Jay is a breath of fresh air. No problems and can get you exactly what you need.
We got the opportunity to work with Sedina at Ashley HomeStore. She was so easy and FUN to work, talk, and brainstorm with. In a short period of time we felt like old friends and trusted that she would help us make a decision that we felt confident in. If you’re ever needing any furniture, give Sedina a call!
COVID issue, like the furniture. But, wearing masks is a big problem at the north store. The north store on Lima Rd, we were there Black Friday.Our sales person a young friendly guy, pulled his mask down to talk repetitively.A lady at the sales counter had her mask down the whole check process, 10 minutes.Store management needs to do a much better job enforcing mask required to employees.
COVID issue, like the furniture. But, wearing masks is a big problem at the north store. The north store on Lima Rd, we were there Black Friday.Our sales person a young friendly guy, pulled his mask down to talk repetitively.A lady at the sales counter had her mask down the whole check process, 10 minutes.Store management needs to do a much better job enforcing mask required to employees.
Help was efficient and friendly! East,no-nonsense purchase and we found everything we were looking for.
Great experience. Knowledgeable sales person. Clean and inviting store.
Tia was very nice and friendly. She was informative about the product.
Juliana work hard to find us a good solution for our sofa purchase. She offered options without being pushy.
Delivery guys were great, very friendly and they made sure everything was put exactly they way we wanted it. I am very happy with my delivery team. Thanks Jacob and Devon. Thanks again to Juliana for helping with our purchase and keeping us informed all the way until we received our furniture 😁
We had a great service with Sedina! We explained our price point and she didn’t push us to spend more than we planned!! She was even able to help us save more!! She asked about our lifestyle and home and helped us pick a great color based on our current home decor. She was very knowledgeable and fun! I have never had a good experience shopping for furniture but now I can’t imagine going anywhere else!!! I highly recommend Sedina and Ashley Furniture!! Thank you for making a stressful decision so fun and easy! Did I mention we were out within an hour and still had the rest of our day!!! Best experience EVER!!
Juliana was absolutely great to work with. She wasn’t pushy in any way, and knew exactly what I wanted. We were in and out within a half hour with exactly what I needed. I will definitely be back!
Luke was great! Fantastic service and very friendly. I recommend!
Phoenix gave me excellent customer service! He was friendly and knowledgeable and helped me find exactly what I was looking for.
Sedina was the absolute best! She really helped me get what I needed, but also what I wanted. She was honest, and didn't just try to get me to buy anything. I will always go to her now for all my furniture!!
Great experience, knowledgeable staff and quality products.
11/12 Great service, very nice furniture, found wha just what we were looking for. We werent expecting it to be delivered on Saturday, we were told it could take awhile because of covid. Very nice surprise to have it for Thanksgiving and football season.
Steve was wonderful to work with. He was patient with us and explained everything and answered all our questions.
Sedina was very helpful, patient and honest with us. We walked out of there with no questions and completely satisfied with our purchase.
As I stated before I would be returning and I did andTia was Awesome! The staff at Ashley on Illinois Rd are by far the best! Phoenix was great as well as the sales manager (Sedena—spell check!) They make you feel like you’re apart of the family. Travis is a great sales person, I will definitely be returning to Ashley HomeStore based on the quality of his salesmanship.
Sedina is by far the best sales person I have met, coming from someone who is also in sales. She knows exactly what a customer needs and goes above and beyond. Ashley Furniture is always my first choice not just because of their furniture but because of the experience!
Walked in and was greeted immediately. Sedina was very helpful and knowledgeable. Very glad we came in to check it out.
I had a very bad experience I order a recliner September 3rd got it until October 28 when I open the box very damaged recliner call the store they were not helpful that all the only thing they keep saying: all sales are final took it back to well street ask for refund and they said the same thing all sales final and that it will take a week or two to fix it. My first and last time buying from them. Please stay away from this store
I went in the store today, looking for a sofa. Not one person acknowledged my presence. I WILL NOT GO BACK.
I was very impressed with the service I received are Ashley Furniture. I did not feel pressured, however, when I had a question, I was helped immediately! Wonderful store! I definitely will return in the future.
Juliana Peck did a wonderful job helping me design my space and select some great pieces. She made the shopping experience easy and fun, and closed the sale professionally. Thank you. Because of Juliana, I'd definitely consider future purchases at Ashley.
We have bought a few pieces of furniture here. While the sales process is decent, the follow up and should any issues arise after is complicated and unhelpful. We bought an expensive leather sectional and the reclining mechanism broke and it is a struggle to find out who to contact and how to fix. Every avenue seems to lead to another call or email that needs sent.
Honestly, I was nervous walking in to look at mattresses. This was my first experience at Ashley HomeStore and Sedina made is so easy. She made an instant connection with me and settled my nerves about how to go about getting a mattress. All in all, I got mattress, I WILL be going back to Ashley HomeStore, and I'll want Sedina there to help me with what I need!
Very happy with the options of furniture. Mark was very helpful answering all of our questions. We ended up buying this sectional and a different chair.
I was looking for a quite a few things today including a mattress, side table, and dresser and I was so pleased yet again with Ashley Homestore! Sedina was so helpful and friendly and made my whole experience so enjoyable. This is my second time working with her and she makes me not want to go anywhere else. I will ABSOLUTELY be seeing Sedina again for any other needs I have.
Juliana was kind and really worked with me.
Travis was very helpful. He assisted us with the right layout for our home furniture. Can’t wait for our new furniture to arrive
Super nice people and furniture isn't over priced
Very helpful! Found everything we were looking for and then some. Travis was very helpful and accommodating.
Sales person was very knowledgeable and extremely helpful. I can't wait until my furniture gets here!
Love this store and Sedina Bear! She has such a great personality and I’m truly blessed to know her and she always get me what I want! Thanks for always helping my family out with wonderful furniture!! Heather Melton
Very nice respectful and answer all I need to know
My salesperson Steve Reed was outstanding. He was personable patient and professional. I am a woman of a certain age that has difficulty being mobile. Steve Steve came to help me as soon as I walked through the door he asked me what could he help me with and he stayed with me until I finally made a decision. Outstanding customer service.
Sedina provided excellent service!!
Excellent help from Juliana. She helped us find the perfect couch set quickly and efficiently! Also appreciated her giving us clear expectations of the delivery and ordering process with covid delays. Thanks, Juliana!
Luke was extremely helpful, knowledgeable, great non pressure experience. Thanks
Sedina was a Gem! We purchased a couch and oversized chair from the Times Corner location. She was very easy to chat with! Knew all the right information for the product we purchased. Loved we were in and out with ease. Thank you for a pleasant experience! (Also the manager is pretty easy on the eyes... 😉)
Sedina was very helpful and showed me a wide variety of furniture both modern and in traditional taste. She always knew exactly what to show based off what I described to be looking for
My wife and I have bought furniture here twice this year and the service has been great each time. Sedina has helped us both times and was a great help. Very pleased with the furniture we purchased, and it was delivered in good shape. Would recommend.
Juliana was great to work with. She made the process of finding the perfect couch easy and at a great deal. Would recommend
Ashley HomeStore has a good selection of furniture, beds, tables, chairs & sofas. Juliana provided great customer service. Initially we went in to browse, however because Juliana was so pleasant we ended up with a purchase!
Juliana was amazing to work with. With my busy work schedule, she was able to text me a lot of details until I could get in there, which was incredibly helpful for me. Excellent experience and can’t wait to get our new dining room table.
Travis Teems was extremely helpful to us during our purchase with Ashley. We would highly recommend any purchases with Ashley furniture to ask for him. He was very communicative and helpful with any questions.
I really like Ashley furniture. However, some of the employees were not wearing face masks during the pandemic. I left the store very quickly without making a much wanted purchase
Juliana did a great job. She knew exactly what to show us and we were in and out quickly.
Sedina made our furniture buying experience a pleasure, she was very helpful with her vast knowledge and very friendly personality. My wife cindy and I are very happy with the service she provided us. Thank you , very much, keep up the good work.
Travis Teems did a Fantastic job helping us find what we were looking for. Thank you!!!
Sedina at Ashley Home Furniture was amazing! We only came in for a base and she is such a great salesperson, that we bought the whole bed set! And we are more then thrilled with our purchase. She spent time getting to know us and helped us talk things out. She also put up with my husband so for that alone, she deserves a gold star!! It was a real pleasure getting to know her.
Phoenix was fantastic. 10/10 would purchase again!
Very good experience there. Salesperson took time to make feel comfortable and was knowledgeable about the subject. We would recommend.
Julianna was super helpful in guiding us to our new sofa purchase without being pushy. She listened to our needs and what we were wanting and made it happen. She was very friendly and we recommend asking for her when you shop Ashley!! We will be shopping here for our next furniture purchases!
After having a great experience back in February with my bed frame and dining set purchase, I knew I’d be coming back in the future. Today, I came in looking for a new couch and was greeted with the same white glove service. Thank you, Steve, for all your help!
Sedina was amazing! Extremelyhelpful, friendly, and energetic. Had a wonderful experience!
Juliana was so helpful in showing us exactly what we wanted and going over everything we were getting.
Juliana was very helpful in helping me choose my new dining set.
Fast if you already know what you want. Manager was friendly
Juliana was sweet and attentive from the get-go. She helped us stay within our budget, find the right color, and solve our space quandaries! UPDATE: It has been nearly two months since making our purchase and the furniture still isn't here. We received a message giving us an ETA of the end of September. Ashley Home Store refuses to refund us despite these issues. The only redeeming quality I've seen thus far is Juliana. I would strongly recommend going elsewhere unless you are comfortable waiting months for your furniture.
Yet again another flawless transaction
Sedina was such a joy to work with. She was able to help us with our needs of looking for furniture and also educational with explaining pros and cons to what we were looking for. Definitely will be back!
Juliana was fantastic to work with. She made the process easy and was extremely helpful. She provided me with all the information I needed quickly, answered all my questions and was quick to communicate with me.
I had an excellent experience! Juliana was so kind and willing to help me find just what I was looking for, plus gave me other options to choose from as well. Honestly, I figured the process would take a lengthy amount of time but was in and out in less than an hour. Definitely would recommend to anyone!
Buyers beware! We ordered a sofa, loveseat and ottoman on June 22nd which was a standard floor model in one of the two fabric colors which was standard on the floor models. We were told we would not be charged until we receuved the goods. Two days later the charge hit my credit card When we questioned that we were told the sales person was wrong. We were given 6 to 8 weeks for delivery at the time of sale but there were some in the warehouse. Mid July we were told the goods would be received by the store the end of August. This date was confirmed in a text at the end of July. By August 4th we were texted that the store would get the goods the end of September, over 3 months after purchase. We told them we want our money back. They said no. They did not have the goods, had not paid the corporation for them, had not made them etc but would not credit us for goods we had not received or would receive timely! Buyers beware!
I had no plans to purchase that day but after my knowledgeable and friendly salesperson named Juliana told me they offered 90 same as cash through Progressive leasing why not. She knows her products. She offered great customer service and has helpful ideas.
Great service with Luke!
VERY DISAPPOINTING AND UNPROFESSIONAL. The store on Lima Rd in Fort Wayne- Store Manager "Jacob" was unprofessional and should have no part in customer service ! My son ordered furniture for new apartment on May 6, 2020- the sales person told them 2 weeks even though they knew it would be longer due to Covid19 delays but wanted to make the commission on sales and wasn't forth coming about the anticipated delays. The store called them 6 times as of today to further "postpone" their delivery date. I went in person today to help with my son's situation and asked to speak to the manager "Jacob" . I maturely expressed our concerns and offered many different suggestions on how to make this right. He kept saying, NO I CANT DO THAT- he continued this conversation in the middle of the showroom while other employees and customers were watching and listening, never once did he try to speak with us in a quiet location or away from others- it's like he almost enjoyed being arrogant in front of everyone. He kept blaming others for delays and said THERE'S NOTHING I CAN DO. I asked to speak to his supervisor and he told me he has none, he is the store manager and the store owner hired him to take care of everything [well if the store owner witnessed this conversation- he would want to hire someone new] At one point he even said LOOK LADY IF I COULD PULL A MAGIC WAND OUT OF MY POCKET AND MAKE YOUR FURNITURE APPEAR, I WOULD- BUT I CAN'T SO I AM NOT SURE WHAT YOU WANT ME TO DO. During this entire conversation he was behind the desk and 2 coworkers were sitting at desk area. The female [sorry didn't catch her name] was mocking me and whispering underneath her breath. Totally unprofessional, if she was my employee I would have zero tolerance for that behavior. In my 30 minutes there, I asked to cancel the order, call the owner, take something off floor and call the manufacturer, I never once wanted "cash" or more discount off furniture, we just wanted him to resolve the couch situation and we would patiently wait on the bedroom and dining room sets. Jacob absolutely did NOTHING ! He handled the entire situation poorly. He had an opportunity to recover this disappointing "delivery" situation providing solutions, help build trust with his customers and a desire for us to buy from them again- BUT NO, THAT DID NOT HAPPEN. A free delivery was given in late June when they had to call us to cancel that scheduled delivery- so at least my son will not have to pay for that- but then again it's not delivered so after almost 3 months, does it even matter, they over promised and under delivered. Jacob hid behind policy and failed to look for a solution. His attitude was less than professional and his behavior was immature. I will never -EVER buy from them again. In conclusion.....I resolved the situation for my son. I went to AMERICAN HOME STORE in Fort Wayne and spoke with Beth, she was able to get me a couch from the floor that my husband picked up same day and took to my son's apartment. Now him and his 7 month pregnant girlfriend do not have to sit on bean bag chairs. When his "other" furniture is delivered, I will take the couch I bought [for a GREAT PRICE by the way] and put it in my house in lower level living room ! I have been in customer service for over 30 years, current career for 22 years and I would never treat my clients that way. Ashley furniture could use a few customer service courses- they may have decent prices but be warned, after they make that sale, they don't give a crap about any problems that occur.
VERY DISAPPOINTING AND UNPROFESSIONAL. The store on Lima Rd in Fort Wayne- Store Manager &"Jacob&" was unprofessional and should have no part in customer service ! My son ordered furniture for new apartment on May 6, 2020- the sales person told them 2 weeks even though they knew it would be longer due to Covid19 delays but wanted to make the commission on sales and wasn&'t forth coming about the anticipated delays. The store called them 6 times as of today to further &"postpone&" their delivery date. I went in person today to help with my son&'s situation and asked to speak to the manager &"Jacob&" . I maturely expressed our concerns and offered many different suggestions on how to make this right. He kept saying, NO I CANT DO THAT- he continued this conversation in the middle of the showroom while other employees and customers were watching and listening, never once did he try to speak with us in a quiet location or away from others- it&'s like he almost enjoyed being arrogant in front of everyone. He kept blaming others for delays and said THERE&'S NOTHING I CAN DO. I asked to speak to his supervisor and he told me he has none, he is the store manager and the store owner hired him to take care of everything well if the store owner witnessed this conversation- he would want to hire someone new At one point he even said LOOK LADY IF I COULD PULL A MAGIC WAND OUT OF MY POCKET AND MAKE YOUR FURNITURE APPEAR, I WOULD- BUT I CAN&'T SO I AM NOT SURE WHAT YOU WANT ME TO DO. During this entire conversation he was behind the desk and 2 coworkers were sitting at desk area. The female sorry didn&'t catch her name was mocking me and whispering underneath her breath. Totally unprofessional, if she was my employee I would have zero tolerance for that behavior. In my 30 minutes there, I asked to cancel the order, call the owner, take something off floor and call the manufacturer, I never once wanted &"cash&" or more discount off furniture, we just wanted him to resolve the couch situation and we would patiently wait on the bedroom and dining room sets. Jacob absolutely did NOTHING ! He handled the entire situation poorly. He had an opportunity to recover this disappointing &"delivery&" situation providing solutions, help build trust with his customers and a desire for us to buy from them again- BUT NO, THAT DID NOT HAPPEN. A free delivery was given in late June when they had to call us to cancel that scheduled delivery- so at least my son will not have to pay for that- but then again it&'s not delivered so after almost 3 months, does it even matter, they over promised and under delivered. Jacob hid behind policy and failed to look for a solution. His attitude was less than professional and his behavior was immature. I will never -EVER buy from them again. In conclusion.....I resolved the situation for my son. I went to AMERICAN HOME STORE in Fort Wayne and spoke with Beth, she was able to get me a couch from the floor that my husband picked up same day and took to my son&'s apartment. Now him and his 7 month pregnant girlfriend do not have to sit on bean bag chairs. When his &"other&" furniture is delivered, I will take the couch I bought for a GREAT PRICE by the way and put it in my house in lower level living room ! I have been in customer service for over 30 years, current career for 22 years and I would never treat my clients that way. Ashley furniture could use a few customer service courses- they may have decent prices but be warned, after they make that sale, they don&'t give a crap about any problems that occur.
We had a great experience at Ashley! Sedina was amazing and answered all of our questions honestly and helped us choose the perfect furniture for our little family. We highly recommend😊
My wife and I spent several days looking online for a sectional that would work for us but nothing ever seemed right. After taking just a couple steps into Ashley Homestore, we were greeted by one of their extremely friendly staff members, Juliana. After asking us just a couple questions about what we were looking for, she directed us to a sectional that we couldn’t live without. She took our budget into consideration and did not try and push us over it like most salesman would do. She took the time to draw out the dimensions for us using a program on her computer just to make sure everything would fit well in our living room. The only negative we could possibly give is the wait time for our sectional. Because of the times, it will be 6-8 weeks before we get our couch but that is pretty standard across all furniture stores right now. We are just extremely excited to get our couch and we have Juliana and Ashley Homestore to thank for that!
We purchased an adjustable bed base and the sales person (Luke) at the West Jefferson location assured us if it didn't work for us, we had 90 days from delivery to return it (we would not have purchased otherwise). Turns out that was a complete lie and he and his manager now saying they would have never said that and there are NO returns. They are refusing to do anything for us. On top of that, we have discovered the quality of their furniture (we also bought a new sofa) has definitely declined A LOT over the years. Don't bother wasting your time or money with them.
As soon as i walked in the store I was greeted with a warm smile. Juliana was extremely helpful with everything. She took her time and was happy to answer any questions I had. Will definitely be back!
We were greated right away by Juliana's great smile! No pressure she let us shop around and helped us with all our questions. We found what we wanted and she had us checked out in no time. We will be back soon they have great accessories!
I wish i could give 0 stars. We bought a new couch for our new home back in may. We understood when they pushed the delivery date back 6 weeks due to covid. When we bought this couch we were told by our sales lady that they would put the couch (5 paces) to the right of our door into the living room. Instead the delivery men just pushed it down our narrow hallway blocking off half the house and our front door. When we called and asked for help resolving the issue the manager "Chris" told is to google threshold and refused to help us in any way telling us it was our fault.
Juliana was really nice and very attentive. She helped us with all of our needs and got us a great couch with for a great price. Will definitely work with her again!
Store could have been cleaner. Cob webs on night stand. Sales person do not wear masks. Was told 3-4 weeks for sofa but sales slip says over 5 weeks. Still waiting.
I can not say enough about the outstanding service I received from Travis Teem. His level of expertise, patience and “no high pressure” salesmen-ship is exactly what I needed. We are in the process of moving 3 families into the Ft Wayne area and my plate is quite full. I found Travis to be knowledgeable, great with suggestions and a personality that was pleasantly endearing. I know our family will have additional needs in the months to come and I know exactly who I will be contacting. I encourage you to ask for him by name too! 5 stars to Travis 🎉
Sedina was very friendly, and helpful. She made the buying process convenient and quick
Sedina is really nice and friendly and was very knowledgeable seller. She made it fun and easy!
We purchased a living room set from Sedina and she was great to work with! She was very responsive & friendly...and really knew her stuff. This was the second set of furniture that we’ve ordered from Ashley and I’m sure we’ll be back again some day.
We had a great experience! First time at Ashley Homestore and I’m sure we will be back! Sedina was so sweet and knowledgeable - she helped us find the perfect rocking recliner for our family room! Thanks, Sedina, we appreciated all your help and making the process go smoothly!
Awesome customer service Sedina really made looking for furniture easy. Thank you
This was the most amazing experience I have ever had shopping! They were so helpful and fun. They helped me pick the best quality and helped me get the quickest delivery dates in everything! I’m in sales and I’ve never met anyone as good as Sedina! I’m new to the area and she went above and beyond helping me with everything else I could need to know for services!!! She’s the best!
After a spate of unpleasant customer service experiences in the past few months it was a breath of fresh air to work with my consultant at the Ashley HomeStore today. She took her time to explain the product, warranties and shipping deadlines. I have already received text messages and emails to keep me apprised on the status of my order, and will continue to receive updates via text and email. Thank you, Ashley HomeStore, for renewing my faith in online shopping!
This experience has been a joke at best. I would recommend going elsewhere for furniture needs in the future if you are reading this review. First, salesman (Mark C.) was a fast talking BSer that is not very intelligent or had a difficult time understanding the English language with poor math skills. Second called to schedule pickup at warehouse and lady forgot to notify and was close to their end of day. Had to come back and then was originally told the size of shipment but they were wrong therefore made three trips to warehouse to pickup stuff that was a 45 minute drive one way. Also sent email to corporate office sharing displeasure with salesman experience and what was actually ordered as supposedly what was supposed to be order and of course for the same quoted price from Mark. 10 days later still no response from the original email. As I indicated before severe disappointment and would not recommend Mark or Ashley Furniture of even understanding the word customer service let alone providing good customer service.
Juliana was absolutely wonderful to work with. She was personable and professional as well as made you feel like she known you for years. This was the first place we shopped and honestly she was the reason we didn't go anywhere else. We usually shop around. Shes is a definite asset to Ashley Furniture!!
Sedina was great! She helped us pick out a table that we love and looks great in our home! Very pleased.
Juliana at Ashley-fort wayne was very help and patient with Myself and my wife..she walked us thru the whole process with a smile truly appreciated all of her help... but honestly the entire staff was friendly and welcoming.., we will definitely be returning as well as recommending your company to friends and family
Sedina made buying new furniture easy and fun! She treated us like people, not just another sale. We will definitely be back for our next purchase.
Sedina was an absolute pleasure to work with. She didn’t make us feel pressured to purchase anything and she answered every question we had. Thank you so much!!!
Great experience at Ashley Furniture in Ft. Wayne. Found what I wanted quickly and for a great deal. Fabulous customer service.
I had a great experience! Sedina was awesome and very knowledgeable! She went above and beyond to help me figure out what exactly it was that I wanted without making me feel pressured into anything. I would definitely recommend not only Ashley Furniture but Sedina also! Thank you so much for making this a great experience for me and my girls.
Sedina is wonderful!!! Very attentive, knowledgeable and personable. I have recommended her to several people!!
Great Place
Recently purchased a living room sectional, bedroom set, & sectional for our basement. We worked with Sedina through the entire process & she made it extremely easy for us! There was no rush, she showed us exactly what we asked for & was very accommodating. Highly suggest Ashley Furniture & Sedina!
Sedina Bear greeted us and worked with us to find what we were looking for. She is Friendly knowledgeable and professional which we appreciated. Showroom has lots of inventory on display.
Juliana was more than helpful! I usually avoid furniture shopping just because I don’t enjoy being followed around and harassed but Juliana was helpful but was not pushy and made our experience easy and pressure free!
Sedina was a great help and didn't hover us while we were looking and was very helpful when we selected the furniture we wanted.
Sedina was perfect to work with. There was no pressure. She listened to my needs and was able to help me place an order seamlessly.
Recently bought a lot here and staff were very nice and helpful. Came back again for bedroom set for Dad and again very good. Would go back for sure
Our experienced sales lady was excellent and was very attentive to our needs. Not only was our sales lady very knowledgeable but she was also very personable and considered our every need. We will definitely be back and will request her again! We appreciate all her help!
We had a great experience at Ashley Homestore today. Sedina was a huge help in picking out what we needed, and respectful of things we didn’t. The selection was great, the quality was great, and the customer service was top notch! We will definitely recommend Ashley Homestore to our friends and family for their furniture needs!!
From the time i came in the door Juliana was there to assist me. She walked me through the process of purchasing a tv stand in a very quick and efficient way. Very pleasant person to deal with.
Allen was courteous, professional and did an awesome job. They assembled the table efficiently and quickly.
Sedina and Christina are the nicest ladies around!!! They make you feel like family; not just another customer. We would highly recommend this store to anyone looking for furniture. Thank you ladies!!!
Sedina Bear did an exceptional job assisting us in the purchase of our sectional. She is extremely knowledgeable, from foam density to extended warranties! She answered all of my questions and when I brought my husband in the next day she answered them again for him. I’m addition to her sales knowledge she is an extremely friendly and kind person. I really enjoyed meeting her. We are currently waiting on our furniture to come in, but I know she will continue to do an excellent job taking care of our needs. I plan to purchase all additional furniture through her and I highly recommend anyone else to do the same!
Fantastic place and wonderful service. As soon as we walked into the door we were greeted right away and got undivided attention for the two hours we were there and got deals on everything. Highly recommend
Sedina Bear was amazing! She was so bubbly and easy to talk to, she answered all our questions with full enthusiasm, and was so willing to help us find the perfect furniture. If you’re looking for new additions to your home call and ask for Sedina! She’s a peach to work with and a great lady! Thank you for helping us find the finishing products to our home, Sedina and for being great!!
Sedina Bear was awesome! She worked hard to understand our needs then delivered awesome options. We will be back to see her soon. :-)
Sedina was amazing!
Travis was great to work with, but so many things have gone poorly with this furniture at this point that I cannot recommend this furniture store/company to anyone else ever again. To begin with, the prices are high. Do not buy unless it's on significant 'sale'. Even so I accepted this and figured that part of the high price was due to the fact that they assemble the furniture for you. That being said, I still expect high quality matching high price. So the trouble started with delivery, the delivery people wanted to assemble our new bed frame but not place our bed (purchased from Ashely about a 1-1.5 years prior) in it. I then felt that the 'lead' person was fishing for a tip which I honestly didn't mind so I offered the two of them $20 each to move the bed so that the new frame actually served a purpose (frame - bed = ?). Not an issue there, and we were okay for some time after until the 'lead' mentioned that he was in a hurry because they had one more house to do and they were taking their child trick-or-treating tonight. Understandable, but unnecessary to tell me and should not be an excuse for mistakes and poor work. They began bringing the bed frame and other furniture in and during that process the 'lead' hit the ceiling light in the hallway which I'd previously warned him about, resulting in it cracking the fixture and shattering the bulb. I told him no big deal, we would just replace the bulb and turn the fixture backwards so that it was not visible from the more frequented side of the hallway. Things went smoothly after this, minus another $20 each for them to fix the chairs we ordered a month or two before from Ashley furniture that were not level and wobbled very obviously. They eventually finished and left. They spent a very long time in the delivery truck at several points either assembling or attempting to repair damage to the furniture that we did not immediately notice (I assume). The top corner of our nightstand was damaged at some point as the wood has been shattered into layers. The only thing I can think of is some sort of impact or poor quality control during assembly as there is enough paint to hide the splits when looking from a distance, but up close you can see the substantial damage to it. There are nicks here and there on the furniture which, when paying the price we paid for everything, I expect it to arrive in flawless condition. This is new product, not used, and this is a single floor home with plenty of space so delivery should not have been an issue. In total we purchased a table + 2 chairs for the kitchen, 2 cabinets for the living room / area, a bed frame, 2 night stands, a vertical dresser, and a horizontal dresser. Every single piece has an issue, ranging from uneven assembly (clearly visible from a distance) to outright damage to the product. Doors and drawers do not line up properly, the coating on the table is uneven and has odd jagged flakes extending in places, assembly is inconsistent and to the point that it really needs to be redone, there's even nails stick out inside of the dressers that can cut and stab you, drawing blood, if you aren't mindful of them. I do not understand what I'm paying for when the assembly and even some of the initial construction of the materials is done poorly. The worst part of it all? All of this could have been avoided with proper quality control procedures and training of employees. I WANTED to like this store and I WANTED to keep Travis as my go-to furniture guy. But if this is what I can expect with every purchase then there is no reason for me to continue to purchase here instead of the many other places that sell furniture for the same price or less. In short: Buy with extreme caution and examine every single piece that you get THOROUGHLY. I thought I was being cautious, but there are some things that you simply wouldn't expect... hidden nails and painted over physical damage among them.
I had the pleasure of working with Sedina today. She was very patient and extremely knowledgeable. My mom has worked with her before and we only exclusively go to her. I would definitely recommend looking for Sedina if ever you are in need of new furniture!
I bought my couch and loveseat and received it on Tuesday and they didn’t even give me my back piece to my loveseat and can’t get anyone to answer the phone!
Initial sales person was great. Delivery men left handprints on sectional and bed headboard as well as a disturbing odor throughout the house when they delivered my 3 items. My bed frame broke within 3 months of delivery. My couch frame broke after 4 months of delivery and they are charging for a technician to come out to repair it. Service does not check their email and only way to get into contact with them is by calling their line. Furniture is not sturdy like the “floor” pieces are. When I contacted the sales person to tell her of the demise of what she sold me, she said I’m just a sales person. Next time going to buy furniture elsewhere where there’s better customer service.
It it such a breath of fresh air, to encounter someone in 2020 that cares about their customers!! Mrs. Sedina was 100% truthful about each product we inquired on!! She never tried to push us to get more then what we came in to buy! She made me feel proud and comfortable with our furniture!! Thank you all so much!
Sedina was super helpful and not at all pushy. The furniture I selected was affordable and attractive. Plus I was in an out in in a reasonable amount of time. Great experience.
The delivery persons were very professional, showed respect for my home and set up my furniture quickly. Gentlemen, thank you
Loved the couches a bit expensive very good quality delivery guys showed up on time very professional quick and easy
Sedina was very helpful with any and all of my questions!! She definitely went above and beyond, a total godsend!
I have to say I hate shopping but Sedina was a great sales lady. She was very patient with me and very personable. She listen to what I wanted and helped me weigh out my options. If I need anything else for my apartment I will definitely going back to see Sedina.
Ashley had always been my favorite stop for new furniture. Todays experience was even better that ussual. The staff spent alot of time with me and helped me get just what I needed. Very patient and informative.
This place always has a very helpful and friendly staff. We've shopped here several times and we've always had luck finding what we're after... Both my wife and I enjoy the modern-contemporary style and you'll find it at Ashley. They've always made our purchases go smooth, as well. That alone, makes shopping here worth it.
Sedina is amazing! Easy to work has your best interest in helping what you need and budget! 🤗
They were in and out quickly and the movers were super nice! The customer service is spot on.
Steve helped me find exactly what I was looking for & was very knowledgeable. Great customer service!
Christina Was Very Helpful! She made me and my wife’s couch very easy. She explained everything to us and if we had any problems to give her a call. But we were in and out within minutes. So if you’re looking to purchase anything from Ashley I’d highly recommend Christina for helping with your purchase.
Lyrik helped us through everything perfectly
We went into Ashley looking for a sectional, and Christina helped us find just that! She stayed an hour past when she was supposed to get off work, she didn't make us feel rushed to make a decision at all, and she was very personable and kind. She moved ottomans across the store so we could see various options, she retrieved pillows with specific fabrics, and she showed us detailed configurations on the big screen TV to help us visualize what we wanted. We had an all-around great experience!
Sedina is an absolute delight and for the first time I actually had fun in a furniture store! They are all very helpful and straight up (no hidden cost). She moved a rocker/recliner over from another set to make sure we were happy with how it looked with the set we chose, amazing people, going above and beyond to make sure we're happy. Thank you for the great deal and your electric personality Sedina!
Great store. Very nice furniture. Good options for financing.
Met at the door by Christine, she showed us in the right direction. What we were looking for was not at store but similar tables were there to look at. She ordered the one we wanted. Knowledgeable about what they have and good friendly service.
Douglas was extremely helpful and knowledgeable during my visits. I would highly recommend using him at Ashley Furniture.
Doug was very patient and listened to my needs—I was buying furniture for our new home and took up quite a bit of his time! He had great suggestions and answered all of our questions. Ashley had a great selection of products, and we were lucky enough to take advantage of their Presidents Day sale, and 0% financing for 60 months! Would definitely shop here again, and will ask for Doug—he was fun and professional at the same time—great experience!
The staff at Ashley are friendly and accommodating. They work hard to fill your needs, and provide answers to All your questions.
We had an awesome first experience shopping at Ashley HomeStore. Steve was a huge help and very knowledgeable! He listened to all of our concerns and took his time finding the right fit for us. We are more than happy and pleased with the service we received, and we’re looking forward to sitting on our beautiful sectional sofa. We will definitely be shopping here again!
Ashley was the 4th furniture store we visited on our quest fr the perfect sectional. And the last! Douglas was r knight in shining armor helped me find just what i needed. Told him my requirements (doggo durable fabric but something light to brighten up a darker room) and he found a perfect match fr me. And the bonus was he made us feel as tho we were shopping w a friend; he was a hoot to be with. Thanks Douglas u were the best thing about my Ashley experience--with the exception of my gorgeous sectional.
Furniture is amazing and delivery service was great!
Asim salesman at Lima Rd only cared about the sale. He made no mention of measuring the space. Consequently, the sectional did not fit. I returned to the store to exchange it for something smaller and I was charged a $400 restocking fee. After I got home I realized the sofa he sold me was not the one I chose online. I did not realize that because both sofas were identical except one being shorter and less expensive. The price in the store was $100 higher on both sofas What kind of fraud are you using? Other reviews tell the tale. He refused to let me talk to the manager. I told him I would sell the sectional myself and he could stick it.
Excellent service! Sedina was extremely helpful and knowledgeable. She also offered fantastic advice. This was a great experience. I am excited to come back and complete my decorating!
Christina was helpful, friendly, and knowledgeable. I will shop with her again. I would feel comfortable recommending her services to a friend.
Sedina was awesome to work with!
Very friendly, listened to our wants/needs and worked with our budget. Would work with him again!
We recently went in to look at a mattress. Sedina showed us some options with no pressure. She offered no pressure just information. She took my number and she did follow up to see when we would return for a purchase. Honestly never felt pressured. She has the approach of caring about what we needed and how best to get there. I would highly recommend Sedina for your mattress needs at Ashley Furniture. We purchased our mattress today and are very excited.
Sedina was great!! Very nice, honest, and helpful!!
Felt very unwelcomed as if i was bothering them by shopping around instead of taking the first thing they showed me.
Great help from Travis in picking out what I had in mind. Also do yourself a favor and chat with Kathryn at checkout. Great experience!
Huge mistake to buy our sectional here. First they lie to us, we purchased the sectional before thanksgiving, and then they promised that we will get it before the holidays. Guess what, its already January and we still dont have it! The receipt says guaranteed 2-6weeks delivery, its been more than that. No compensation at all from the sales mgr., just some excuses! They ruined our plans for the holidays because we didnt have that furniture! Thank God i didnt come back to buy the dining set. We will never come back to this store. I shouldve listened to my hubby, we shouldve looked to other store or stick with value furniture, they never delivered furniture this long! Let the waiting game continue... Beth Z.
I was looking for an end table and had a particular style in mind. Valerie was my Sales person and she showed me several tables which were all beautiful, but just not what I wanted. Then, I saw it.. Sitting all by itself just waiting on me.... Valerie was awesome. Very friendly, helpful, and had a great sense of humor. Explained everything thoroughly warranty, shipping, pickup destination everything! Thank you Valerie!! Because of her, I will shop at Ashleys again! I love my end table!! The people at the warehouse were friendly and helpful! Thank you all!
My husband isn't a shopper but he sent me in to pick the furniture out and then said he would come in to help finalize the last decision and setup payment. The sales associate was SO VERY helpful, his name is LUKE!! I was amazed at his patience and Non pressuring selling skills. He helped me out SOOOOOO much in narrowing down my selections and I appreciate that so much. We will definitely come back in the future to make purchases and we will look for LUKE! We will be making our purchase this week!!!!!!
Shopping was super quick and easy! Great prices, and Christina was great!
Valerie and Sedina were both so knowledgeable & understanding to our needs. I would encourage anyone who's looking for furniture to go out & see either of these ladies. You won't be disappointed!
Valerie was excellent with working with us at picking out new living room furniture. We bought the boxberg power reclining sofa and loveseat along with a leather composer power reclining chair. Delivery was 5 stars as well. They brought the furniture in our home very professionally. Overall service was excellent
Lyrik was professional, knowledgeable and fun. We came to look but with his help, and my wife’s final approval, obviously!, our new sectional will be in my home in 30 days. Thank you Lyrik and Ashley. Happy New Year!
I had the opportunity to work with Sedina and was very pleased with the experience. She had the knowledge of all the pieces in the floor and with little details provided on what I was looking. For was able to point me in the right direction. She made my shopping experience fun, enjoyable, and stress free. Would definitely send my family and friends her way!
We worked with Sedina and she was amazing! She went completely out of her way to help us. She was actually there on her day off, and stepped right up to answer questions we had. She listened to our requests and made it happen. We had our children with us as well and she was great with them! I was unsure of a few things, and she put things together for me to “visualize”. We highly recommend Ashley furniture because of our experience with your expert employee! Thanks Sedina! We will definitely let people know of our experience
Our salesperson was excellent!
Sedina gave us the best experience we have had at a furniture store. Super informative and friendly. Highly recommend her and will only use her for any future purchases I make.
SEDINA IS VERY PERSONABLE. SHOWED US RIGHT AWAY JUST WHAT WE WERE LOOKING FOR AND MORE. SHE IS INTERESTED IN DEVELOPING A RELATIONSHIP AND NOT JUST A QUICK SALE
We are returning customers and was greeted immediately as we walked into the store by nice young man named Lyrik. It was on a Sunday as our plan was to look around and get some ideas but not to purchase that day as we like to do our research. However we did end up purchasing that day with the great assistance we received from Lyrik! He answered all of our questions and let us take our time to look around with not being too pushy which my husband and I both appreciated. I would even say he went above and beyond trying to locate the furniture so we did not have to wait a long ETA, but unfortunately that was not available. We have been patiently waiting for our furniture roughly about 5 weeks which he informed is of this at the beginning. What is also impressive is he has remained in-touch with us during this whole duration and updating us which brings us to today. Lyrik has been contact with us to confirm our delivery for this Saturday which we have scheduled and are so looking forward too! We would highly recommend him as he defiantly is a great salesman and so very personable but then he also backs that up with awesome customer service!! Thank you Lyrik! The Anderson’s
Our experience with Sedina & the southwest store was fantastic! We never felt pressured and always felt taken care of. We had the opposite experience at the north store, so we highly recommend the southwest store and especially Sedina. She is super personable and fun as were all the staff we encountered there.
Zach is amazing!!
We’re frequent Ashley shoppers and have always found the perfect furniture. This time was no exception. Sedina was fabulous! While we thought we knew what we were looking for, Sedina guided us to the perfect items with a lot of questioning and sharing her knowledge. I know we’ll be happier with our purchase thanks to her insights. Amazing!
Great customer service. Love my new dinette set. Thankyou Lyrik for your great service!
When we entered Ashley Home Store we were not planning on buying a sectional. We were only looking. However after seeing the quality, prices, and options we bought. Christina treated us like we were guests to the store. She was so helpful, but not overbearing. I will gladly return when we are in the market to buy more furniture.
Valerie was patient and all around wonderful to work with on my selection and purchase.
Sedina is amazing to work with. She knows how to work within your price point and get you into exactly what you’re looking for. Will keep going back to work with her.
Mrs. Bear was a fabulous sales consultant. She was able to educate on the structure and durability of the different peices we looked at. She was knowledgeable, kind, funny, considerate and did not try to oversell passed the budget! The buying experience was comfortable and no pressure. I will be a return customer and will definitely tell anyone looking for furniture to check out Mrs. Bear at Ashley Furniture on Jefferson!!!
Where do I start? Sedina is amazing and I want her for a personal assistant and new bff in life. I came in with half a clue, and she patiently worked with me; this is not an easy task for most. She wasn’t pushy, she figured out what I liked, and I didn’t even know what I liked. She was incredibly knowledgeable. In my world, product is the back bone to all sales, and Sedina definitely knows her product and is proud of it. She was fun and easy to work with and I can’t wait for my couch, love seat, end table, ottoman, and kitchen table and chairs to arrive. We downsized recently, and she worked off the lack of pictures I had available of my new house. I’m pretty sure I’ll be back for any furniture needs in the future, and if Sedina doesn’t join me out on the lake this summer, I’ll be sad. Girl, you made this experience less stressful and even fun. Thank you for your help, and it was wonderful to meet you!
We had an awesome experience at Ashley Homestore! We ordered bedroom and living room furniture. Sedina was an awesome sales lady and helped SO much! I’ll definitely ask for her anytime we go back!
Sedina was knowledgeable, helpful and friendly. It was a pleasure buying a sofa because of here great attitude and help.
Friendly sales people and really great delivery experience. Awesome all around!
I will not do any more business with this store again. On October 31, 2019 my husband and I bought a bed from here and went it was set up it was damage. The drawer would not open plus, the front is broken. We called right away and told them about what happen and they said they would send out a new drawer but, as of now we have not received anything! Plus, the reason why I’m so mad is because I was told the monthly payments would be $75 but, when the bill came it was over double the amount agreed to. So, as of now I have a broken bed with crazy amount payments. I will not be back!!
So I bought a mattress from there. I made a point of asking when it would be delivered and the guy who said he was the manager went ahead and scheduled the delivery with me in a week. Day before delivery I can't track the order the way they said I could. So I call and the lady I got on the phone rudely explained to me that I was wrong and that they would call and schedule with me when the items came in. Oh and they're booked and can't get me my mattress for a month. I double checked with my husband who was with me and the salesman even picked the date after asking which days worked for me. My husband called in. No apologies. No negotiations. We're on an air mattress because we arranged for our other one to be removed. I'll admit we should have checked before removing it. I will do that next time when I buy furniture and mattresses somewhere else.
We worked with Sedina at the Ashley Home Store and she was a dream! We went in not knowing exactly what we wanted or how much we wanted to spend and she was fantastic! She took the time and answered all of our questions....and more! I cannot wait to replace more furniture and work with her again!
So I bought a mattress from there. I made a point of asking when it would be delivered and the guy who said he was the manager went ahead and scheduled the delivery with me in a week. Day before delivery I can&'t track the order the way they said I could. So I call and the lady I got on the phone rudely explained to me that I was wrong and that they would call and schedule with me when the items came in. Oh and they&'re booked and can&'t get me my mattress for a month. I double checked with my husband who was with me and the salesman even picked the date after asking which days worked for me. My husband called in. No apologies. No negotiations. We&'re on an air mattress because we arranged for our other one to be removed. I&'ll admit we should have checked before removing it. I will do that next time when I buy furniture and mattresses somewhere else.
We had a wonderful experience!! Our salesperson Zach(?) Was great to deal with. No pressure, extremely informative with their products and helped us get a great deal. I would highly recommend him if you go to Ashley Southwest Fort Wayne!! Their prices and quality were the best we found.
Christina was the absolute best! Made try I whole experience fun and stress free. We will be back specifically to see her again!
Luke was a great sales associate. He was patient and we got exactly what we wanted.
Had the best experience working with Sedina. She took the time to help us pick out a new mattress. She was very knowledgeable about all the products. This helped us a lot with making a decision on what mattress works best for us. Thank you so much for taking the time, Sedina!!
Valerie Chappel was extremely kind and patient. She let us take our time between trying to keep our kids from running all around (we failed at half the time) and deciding what items would work best for us. She took the time to get to know us and was more than knowledgeable enough to answer all our questions. We don’t buy furniture often, but our experience with Valerie made us life long customers. Thank you for being amazing!!!!!
Friendly, made sure I got what I wanted and deliver was great the guys that delivered my furniture was friendly and fast will shop at Ashley's again
Extremely helpful.
My husband and I just bought a new couch and we are extremely pleased with our experience. Christina was wonderful and helped us with all our questions! We are very eager for our new couch to be delivered. Thank you to everyone who made our experience so positive!
Sedina helped me with everything from color combinations to finding just the right look for what I wanted in my new home! She was the absolute best help I could have asked for and made the entire experience more fun than stressful
I’m new to Fort Wayne, and can I just say that I have honestly been happily surprised at how welcoming everyone has been. When I went to Ashley furniture it was no different! I had spoken to Sedina, one of the sales people, over the phone maybe about two or three weeks before moving. She didn’t tell me to call back when it’s closer to my closing date, she took the time to listen to what I was looking for. Then she spent hours in store helping and my children pick out what things they wanted in their rooms. I didn’t buy anything that day but she had it all written down. When I had finally moved into my new home, the day I was able to go back to Ashley Furniture, was on her day off, and you know what?...she said give her an hour heads up and she would be there! That night the store closed before my husband and I were done and no one ever rushed us or even said they were closing! She had patience with us as we decided what was most important to buy now versus later on and was extremely respectful of our budget! Go to Ashley Furniture Fort Wayne and ask for Sedina!
My experience there was very positive because of the help I got from Shy. She’s very personable & tries to get a feel as to what the customer wants! I was very happy with shy because she listened & didn’t try to sell me something I didn’t want! Your lucky to have her & when I come back to buy more things I’m hoping she will be there to help me.
Sedina is the very best associate! I love her style and how she guides me to beautiful decor for my home. I’m definitely going back for more. She showed me wonderful great room furnishings earlier this summer and now I’ve gone to her again for dining room input. I am still very happy with my great room. For the dining room she had a lovely buffet and shelf that were just delivered. The Ashley delivery has gone perfectly twice now. I’ll be back for my bedroom furnishings right after the holidays. I love Ashley Furniture and am so grateful I found Sedina.
We were in the market for new furniture for our house. After going to various stores in Fort Wayne, we went to Ashley on Jefferson blvd. We were able to find the furniture of our choice. Best part was customer service provided by store manager Travis. We went there like 6-8 times and each time we were given utmost attention. Travis has great knowledge about all of their products, helped us with all our queries and went above & beyond to make our purchase a great experience for us. I would definitely recommend to visit the store and see store manager Travis for your furniture needs, he is awesome.
My husband and I stopped in to get living room furniture at Ashley. The sales associate Christina was very kind, understanding, and patient. We will definitely stop at Ashley furniture again for our other furniture needs.
I'm not at Ashley I'm at Stein Mart
Met at the door. Sedona Bear was excellent, bought a sofa and a beautiful chair. Shirley and Clifford Shultz
I highly recommend Ashley Furniture. Shy is a great sales person and everyone was nice at the front desk when checking out. Ask for Shy when you go and I’m sure she will help you find what you need. I rate them 5 stars.
Sedina Bear is awesome to work with. She had previously helped my mother when she bought a new couch and she was so helpful. I knew when I want to add a new sofa to my house Sedina was the associate I wanted to work with. I knew what I wanted and she was quick to get me set and on my way. She is now my favorite Ashley associate and I can’t wait to work with her on upgrading my bedroom furniture. Although they work on commission she puts the customer first and doesn’t try to sell you things outside of your budget. I wish I could talk her bosses into getting her a huge bonus.
I had a great shopping experience! Sedona Bear was wonderful. She was very personable and did a great job helping me find the right recliner for me! She answered all my questions and I walked away with a new chair!
Love the furniture here and got an excellent sales lady Selina who knew all the furniture features. Actually took her time with me and drew out my room, so I could see how it would look. She made all the difference for me buying.
Sedina was amazingly helpful, she worked with us (aka my indecisive husband) to find out exactly what size would work in our rooms. She showed him anything (read: all the things) he wanted to see, sometimes more than once. She gave us time to wander (more), but checked in just enough to know when we were ready (finally) to decide. A wonderful experience, we’ll be back!
Sedina greeted us when we walked in the door at Ashley Furniture. She was so helpful! She has such a sweet personality and she made our furniture shopping experience so enjoyable! We can't wait to receive our new bedroom furniture here in a few sort weeks!
We were promptly greeted by Travis. He was knowledgeable, friendly, professional, and most importantly, he was human. I mean that. He felt like a real person who was there to help, not to just sell you something. He walked through the whole store with us to help us find what we needed and guided us to the perfect purchase. A store is a store, but it takes a human being to make an experience and Travis created that for us. Go see Travis.
I had a great experience shopping for furniture. Shy showed me lots of different options and we found the perfect new living room set. Yay!
Christina was very nice and she made sure we knew what we were getting and that we were happy! Very happy with our purchase! :)
Very disappointed at the customer service we've been receiving at the Lima road location! Ordered a sectional and bedroom set for our sons room. When being delivered we told them don't worry about putting the couch together we would, but to put our sons bedroom set together. They said they did and left, we went in the room and all's they put together was a the head board! It took over two weeks to get them to come back to the house and put it together for us, after all we did pay $100 for deliver and assembly. The manager we spoke to acted as if we were lying about it all, like he didn't want to send someone back out to fix there mess up. Not to mention our salesman Ryan who told us he was a manager was horrible, hard to get ahold in contact with rather we called or texted his personal cell he gave us or calling the store. We originally was talking to a female salesman & he told us that if we stop going through her and go through him he would give us a better dealEven after that mess I decided to once more give them another chance and go back months later to purchase a dresser! I have been trying for 4 yes FOUR days to reach a manager, every single day I call they say he's busy and take my name and number and I have YET to receive a call from any manager at the Lima location. Made up my mind that I will never purchase another piece of furniture from this location again, better yet Ashley furniture period. UPDATE. Day SIX, with no returned phone call, voicemail, text from a manager on Lima. After calling 6 days straight and leaving my info more then 5 times. After purchasing $3,000 worth of product from this business this is the treatment you get.
We had a great experience with Christina and help from Travis at the 6331 W Jefferson Blvd, Fort Wayne, IN 46804 Ashley Homestore! This was my boyfriend and I's first time furniture shopping for our new house. We were not being pushed to purchase! Christina was very knowledgeable, and helpful. She showed us all the options in the store that fit our desires. She compared online pricing to instore, thoroughly talked us through financing, warranties and much more. I would definitely recommend this store location as well as having Christina help you. We feel confident, and excited with our decision to purchase. Thank you !
Great delivery service to both of the guys who came out very friendly I’ve recommended you guys to family and coworkers I love the couch and entertainment center thank you!!! Also a shout out to the sales rep Sedina for helping me and my wife find the best piece!
As soon as we walked in the door we were greeted and helped. Great customer service and a great experience!
Buying a living room set from Ashley Homestore was a wonderful experience! Not only did they answer every question I had, they also checked online at other stores to get me the best price possible. I’m so grateful to Christina for making my first purchase for my new home so easy!
Salesperson was very helpful. Got us the price we wanted. Very good experience!!
We had our eye on a particular couch, but Travis made a good point, and suggested a different couch. And I am pleased with the outcome, we went with a much sturdy/comfortable, yet elegant couch. And the best part was the easy delivery. Thank you Ashley's Furniture @fortwayne
This store has terrible customer service and refuses to stand by their products. My friend recently bought a mattress and was told there was a 90 night sleep guarantee. However, here it is 60 days in and her mattress is like sleeping a rock. This store refuses to honor what their salesman offered her, by say that the Ashley brand isn’t warranted like that. After how they treated her and not honoring or even backing their own Ashley brand, I will not shop here again. Which is the reason for the one stars. It is truly sad when companies refuse to stand by their own store brand products. Wish I could give zero or even negative stars.
Christina was really cool to work with. She walked around the whole store with me until we found the right sectional and made sure to explain everything in detail. She also drew out the way i needed the sectional to be. I would recommend her!!
If I could make this 0 or a negative number I would. I purchased a mattress from this location and tried it for less than 8 weeks, I called and asked if I could exchange or restock the item...at that point I was told that the Ashley brand mattress is not eligible for a sleep night guarantee. The salesman was more worried about getting the sale than ensuring all the facts were provided. I would NEVER purchase an item without a guarantee. The stores answer to my problem was to call a customer service number that essentially gave me the same answers. I am now stuck with a mattress that is now causing me more pain than I had with my old mattress. I will NEVER shop with Ashley again.
Working with Travis at Ashley was made easy. He provides great customer service, he is knowledgeable on all products, and financing options. I highly recommend working with Travis at this Ashley Furniture store. I bought several rooms of furniture from Travis. Than I went back to buy a mattress, and than 2 end tables. This is an update on December 5th 2023. I purchased a new king size Stearns & Foster mattress and a new bed frame to go with it. As always Travis was an excellent salesperson to deal with and the two delivery men today that brought it into my home we're very professional friendly and told me exactly what they were going to do before they brought it in the house. Thank you again for the great service.
Was able to fine exactly what I wanted and the sales people are great. They made it fun to shop . Love laughing while shopping .Thank you
I was pleasantly surprised at how easy it was to Work with you, you was Great, not at all pressured, I can't wait to receive it all Thank you!
If this store is affiliated with the one on Lima Rd. They are both a joke.
I had a great experience at Ashley Homestore! They have an amazing staff there. Travis was very welcoming, hands on, and professional! I would definitely recommend this store to friends and family!
Awesome customer service. Thank you, Christina and Luke.
Our experience with Ashley homestore on LIMA has definitely been disappointing. The first and the last time we were ever shop with them. We had scheduled a date and time to pick up our couch. We arrived at our scheduled time, after a reminder phone call from Ashley furniture, then to find out that they have lost our sectional. After my husband waited over an hour and they paused to serve SEVEN other customers, he decided to leave. We are moving to Indianapolis, paid for a U-Haul, and are paying movers to help on an hourly rate. After speaking to two managers about getting this situation fixed, and finding our sectional two hours later, they reassured us that they would not waive us the $199 delivery fee. We had packed up the U-Haul entirely and we're on our way down to Indy. We had to turn around and rearrange our entire uhaul. The whole situation was very unprofessional. The manager seemed like a high school graduate that just got promoted to manager and would not budge to help a customer out by waving the delivery fee. After the poor service and trouble, the couch was not worth the $750 we spent! I wish we would've just waited to buy a couch from a different franchise in Indianapolis. Overall disappointed
We will not be back. Overall terrible costumer service. I’m never one to write these reviews but this is worth voicing our opinion. After spending a lot of money and having multiple encounters that caused frustration, this store does not care that they provided such a bad experience. My husband and I needed a new bed and went in over Memorial weekend “the best weekend to buy a bed” according to them (even though we soon learned they can’t discount beds) We’ve never bought a bed before, so this was a new experience. The salesman, Mark, was very knowledgeable. We found that useful at first, then turned in to be overwhelming and avoided answering our questions by reverting to something that he did know. He withheld information on pricing until we said we wanted to take time to think about it and he freaked out because he didn’t want us to leave. He FINALLY told us about other pricing options. We found something that sounded like a better option for us. Still felt completely pressured but we did decide to buy our bed. The next stages of the process got worse. To help appease us, Mark said he could throw in the “nice” pillows worth $100 or give us in-store credit of $200. I wanted the in store credit. He kept saying “take the pillows” Mark then “talked to his manager” to make sure “no stone was left unturned”. All that came from that was him telling us the pillows were now actually worth $300 and the store credit was still $200. (Come to find out later that he wasn’t giving us a deal at all, that weekend sale said all beds come with pillows, so we got the standard deal and taken advantage of there.) So he stuck us with the pillows. We go to the service desk to finish the sale. He told us they don’t stock the bed, so it usually takes 2 weeks to come in. After 2 weeks, we setup silvery for another week after thy. Once we set up the delivery window, the time kept getting pushed back the entire day, we became the last stop which ended up being 9:45 at night. The two young guys weren’t shy about telling us we were there last stop and they were looking forward to going home. They brought our things in. Looked at the stairs and said they thought it’d be too small of a space to move stuff up there. We already moved 3 beds up there that were the same size as our new one. The delivery guys tried to move up the base for a total of 2 or 3 minutes, put it back down and said they couldn’t do it. So now what? One of the guys said they “had to call his boss”. I don’t think he even did. They said for liability reasons they couldn’t move up our bed. They said in order for them to take it back they’d charge us an absurd amount of our total bill we already paid! My husband called the store multiple times the next week. The first time my husband spoke the store manager who said he’d takes care of us. They kept saying they’d give us a call...which they never did. Finally after calling every day for 4 or 5 days, and a getting the reply of “there’s nothing they could do” even though the manager said they could. Eventually they set up a time for their “veteran crew” to come try to help us. After a week of our stuff sitting in our front entrance way, the guys came in and got everything up in about 4 or 5 minutes. The veteran crew apologized and said they’d give the other guys a hard time. now we finally got our beds. After 2 nights of sleeping, we discovered those $150 pillows were worthless. Completely flimsy, no support and gave me a painful head and ears when I woke up. After going to a different story to pay $100 in pillows, we called Ashley to see what they can do, including asking for our in-store credit they offered us before. My husband talked to one lady who said they’d call us back and also mentioned they don’t actually sell those pillows so they couldn’t refund us. One of the managers, Zach, who called back said there was nothing they could do since they were factory pillows.
We will not be back. Overall terrible costumer service. I&'m never one to write these reviews but this is worth voicing our opinion. After spending a lot of money and having multiple encounters that caused frustration, this store does not care that they provided such a bad experience. My husband and I needed a new bed and went in over Memorial weekend &"the best weekend to buy a bed&" according to them (even though we soon learned they can&'t discount beds) We&'ve never bought a bed before, so this was a new experience. The salesman, Mark, was very knowledgeable. We found that useful at first, then turned in to be overwhelming and avoided answering our questions by reverting to something that he did know. He withheld information on pricing until we said we wanted to take time to think about it and he freaked out because he didn&'t want us to leave. He FINALLY told us about other pricing options. We found something that sounded like a better option for us. Still felt completely pressured but we did decide to buy our bed. The next stages of the process got worse. To help appease us, Mark said he could throw in the &"nice&" pillows worth $100 or give us in-store credit of $200. I wanted the in store credit. He kept saying &"take the pillows&" Mark then &"talked to his manager&" to make sure &"no stone was left unturned&". All that came from that was him telling us the pillows were now actually worth $300 and the store credit was still $200. (Come to find out later that he wasn&'t giving us a deal at all, that weekend sale said all beds come with pillows, so we got the standard deal and taken advantage of there.) So he stuck us with the pillows. We go to the service desk to finish the sale. He told us they don&'t stock the bed, so it usually takes 2 weeks to come in. This was the last interaction we had with Mark, even though he said we could call or text him. We asked for him a couple times later, never gave us a call back. After 2 weeks, we setup silvery for another week after thy. Once we set up the delivery window, the time kept getting pushed back the entire day, we became the last stop which ended up being 9:45 at night. The two young guys weren&'t shy about telling us we were there last stop and they were looking forward to going home. They brought our things in. Looked at the stairs and said they thought it&'d be too small of a space to move stuff up there. We already moved 3 beds up there that were the same size as our new one. The delivery guys tried to move up the base for a total of 2 or 3 minutes, put it back down and said they couldn&'t do it. So now what? One of the guys said they &"had to call his boss&". I don&'t think he even did. They said for liability reasons they couldn&'t move up our bed. They said in order for them to take it back they&'d charge us an absurd amount of our total bill we already paid! My husband called the store multiple times the next week. The first time my husband spoke the store manager who said he&'d takes care of us. They kept saying they&'d give us a call...which they never did. Finally after calling every day for 4 or 5 days, and a getting the reply of &"there&'s nothing they could do&" even though the manager said they could. Eventually they set up a time for their &"veteran crew&" to come try to help us. After a week of our stuff sitting in our front entrance way, the guys came in and got everything up in about 4 or 5 minutes. The veteran crew apologized and said they&'d give the other guys a hard time. now we finally got our beds. After 2 nights of sleeping, we discovered those $150 pillows were worthless. Completely flimsy, no support and gave me a painful head and ears when I woke up. After going to a different store to pay $100 in pillows, we called Ashley to see what they can do, including asking for our in-store credit they offered us before. My husband talked to one lady who said they&'d call us back and also mentioned they don&'t actually sell those pillows so they couldn&'t refund us. One of the managers, Zach, who called back said there was nothing they could do since they were factory pillows
Went to the store on Jefferson to look for a mattress. I walked in and was greeted with such kindness and directed to Travis and he was a great help with my selection he was so helpful. I really enjoy going there always so friendly and very helpful.
Luke was very helpful! Can't wait for my new chairs to come in.
Thank you great delivery guys they deserve a raise after how hard they worked today and driving that big truck
BUYER BEWARE everything is sold as is No return of you don't like it when you get it . I have 2 chairs i hate. Call very next day they said not return for any reason!!!!!!!!
Sedina our sales lady went above and beyond for customer service! The only reason I did not give 5 stars was because we specifically asked for the items to come to our house unboxed and it came put together. All dining room chairs were uneven and lots of dings in them. The service crew that came out to help were friendly but it took over 2 months to finally get all of our furniture right. The tabletop has a layer of resin slightly peeling and we requested for them to give us a new one but BEWARE there are no returns which was not stressed when purchasing furniture. Sedina was the only good thing about this purchase. She is very knowledgeable and friendly.
The gal who helped us was wonderful! Answered all of our questions promptly (and we had a lot of questions!) super friendly and personable and not at all pushy like a lot of sales people I’ve encountered in the past. She was very thorough in her explanations of things and took great care of us. Very pleased with our experience thanks to her.
I would avoid purchasing here at all costs. We bought a matching couch and oversized chair that we had seen online. I&'ve bought some bad furniture before so made sure to ask a lot of questions. One in particular I asked, to the salesman&'s face was, &"are the cushions reversible? I tend to sit on one side of the couch and wear that cushion exponentially more than the other I&'d like to be able to switch them from one side to the other &" he said yes. That turned out to be a lie the underside of the cushion was black mesh. The top is white fabric, so not even close. I also asked if there was any problem what the return policy was, because we were choosing a couch they didn&'t have a sample for in store. Just wanted to cover my behind in case the color or quality wasn&'t how it was pictured online. They explained to me there essentially wasn&'t a return policy. If I was unhappy I&'d have to pay a $300 restocking fee. And finally once we got the pieces (2 weeks after the &"latest possible date&" we were told in the store) we had the couch for roughly 3 weeks and the arm collapsed and I&'ve been dealing with their dreadful customer service for about as long as I enjoyed the new furniture. If I could give 0 stars I would. The sales force is inept, the management is useless, and the customer service is abysmal.
My salesperson Shy W. Was great. Very professional, and helpful. I will definitely be asking for her help next time I need anything from Ashley furniture on Jefferson Blvd in Fort Wayne.
I fell in love with a couch while at Ashley. The dimensions were clearly wrong, so the salesman did random math to tell me that the couch was 10 feet long. This was clearly not the case. He then complained about a “young worker not actually doing his job”, and looked to my mother to say “mom, you understand.” I felt blatantly disrespected. I then drove to my apartment in order to measure it to see if the couch would fit, then I brought my measuring tape back to the store to check the measurements. When I walked in with the measuring tape, the salesman seemed to almost roll his eyes at me. When I measured the couch, I was correct in my assumption that he was incorrect with his dimensions. This almost lost him a sale, as my wall was not 10 feet long, so the couch wouldn’t have fit otherwise. While checking out, we paid $100 to get it delivered. He said the estimated date was June 12. I asked the times, and he told me they delivered until 8 pm. So I said “great! I can have it delivered after work then?” He said “yes! They will call you later to schedule a date and time of delivery, but June 12th is estimated.” They called me June 9th to inform me that the estimated date was June 19th (Wednesday). When I asked a time, they told me they would call the day BEFORE in order to tell me a THREE HOUR time frame. I told them that I was under the impression I could choose a time, and she told me I could not but she would not do anything about it even though I was informed otherwise. If I wanted to choose a time, I would have to pay ANOTHER $100. I asked if they called Tuesday and told me a time for the following day that didn’t work for me, could I reschedule at that time? They told me that they would need 48 hours notice or I would be charged a fee. So basically, I would be given less than 24 hours notice, but I need to give them 48 hours notice. I also would’ve had to take an entire day off of work in order to be there. I then opted for them to deliver it on a Saturday instead. I called them the Friday before to ask for a time frame, and they told me 4:30-7:30. My niece’s birthday party was at 6:00, and she lives an hour away. I opted that this was okay because I could be late. When I called the delivery day in order to see if I could get a more narrow time frame, the representative informed me that there’s a way to track your order (something I had not been notified of before). When I checked, the ETA was 5, so I drove home to be there in time. When I got home at 4:50, the time got changed to 5:25. I was still content with this. At 5:45, I checked the ETA again, and it was then changed to 6:55. After checking again, it has been switched to 7:10. I am missing my niece’s 2nd birthday party because of misrepresentation on the salesperson’s behalf and because the tracking system was incorrect. The furniture is beautiful and decently priced, but the staff and misrepresentation have caused me great stress and unhappiness. I would not have purchased the $100 delivery charge had i been honestly informed that i would not be able to choose a time of delivery. I would have rather picked it up on my own. I would not recommend Ashley furniture to anybody. *update* Devonte and Alex delivered and set up the couch and were PHENOMENAL. They are the only reason that this review went from a 1 star to a 2 star. They made up for the awful customer service that I had prior to them. THANK YOU!
Great experience! Travis, (SW Ft Wayne store) was extremely helpful & personable.
Went into the empty store on 6-11-19, and was completely ignored. I was there to look at their recliners. There were 5 employees inside the store, 1 at the front playing on her phone, and 1 outside in the tent. The employee on playing on her phone tried to cover when I complained about the lack of service, by saying they’re short staffed. Ridiculous. LaZBoy did customer service the right way, and came away with a $1900+ sale from me. Management needs to address the lack of customer service, unless they want to keep losing high priced sales. By the way, order online if you’re going to shop this place. The markup in store was ridiculously high compared to online for cheaply made foreign furniture.
The sales person was nice and helpful enough, but we are really unhappy with the couch we bought from them. When we got it home and put it together, it was a terrible version of what we sat on at the store. The cushions are lumpy and not filled evenly and the seams on the cushion covers don't line up with the edges of the cushions. It's so uncomfortable! It was such a hassle to get it in the house and assembled that we didn't bother trying to return it, but we absolutely hate it. Won't be buying from there again.
I recently moved to town and needed some new living room furniture! Travis helped me to find the perfect living room set at an amazing price! The customer service I received from start to finish was a 12/10! I can’t wait to decorate the rest of my apartment with Ashley Furniture! Thank you Travis!
I had quick awesome service. I knew exactly what I wanted and Travis teems went above and beyond to get us the funding we needed as well as have it in stock for us when we were in Fort Wayne with our Truck! Will be back for sure!
We went in over the holiday weekend not really sure what we wanted or needed. Travis was so friendly and patient with us as we made our decisions. We really appreciated how honest and open he was about the products we were looking at. He stayed with us through the process and made sure we understood everything clearly. It was such a great experience! We highly recommend you ask for him! Update: I did enjoy Travis’ customer service. However their financing company has been an absolute nightmare to work with and screwed my credit without a payment being missed. Additionally, I specifically asked about the fabric holding up and was assured it would. Within months, the fabric had pulled up and feels awful. This couch was far too expensive for the quality being absolutely awful. Please don’t buy furniture from here.
So my wife and I went to look at king size beds and the saleswoman, Sedina, was very knowledgeable and helpful. She showed us exactly what we were looking for. She even managed to upsell us an adjustable base. However, after everything was delivered and set up we realized that the two pieces together are way too tall. My wife has to grab my hand just to get in bed. Plus our dogs sleep with us and they're used to just jumping out of bed. We're worried about them getting hurt. So, we sent Sedina a text message asking about the return policy and she said she would get back to us. We get 70% of the purchase price as in-store credit and get charged a 30% restocking fee!!!!! So apparently they don't care if you like what you bought, just as long as they get your money. I'd find someplace else to buy furniture.
Salesman completely over promised and under delivered. I would never recommend using a place that can&'t stand behind their sales staff. They told me the salesman was a bad Apple and doesn&'t work there anymore bc of things similar to my situation but couldn&'t do anything but apologize like that was supposed to solve the problem. Was told me &"furniture is assembled and built after i buy it&" and it came in pieces now I&'m supposed to pay 100$ to have it assembled on top of the 600$ some i already spent. Forget this place and all of their b.s. Shiesty sales people and managers selling trash furniture. DO NOT GO HERE!!!
After the purchase I found the customer service to be less than adequate. Items that were supposed to be free were now chargeable. Once the contract was signed and they have you locked in they were no longer interested in your satisfaction.
We have had an absolutely HORRIBLE experience with Ashley Homestore. We purchased a new bed and a new bedframe at the end of March. It is now June and we are still dealing with getting the damaged bed frame fixed. At the time of purchase, the salesman told us about an option for 0% financing for 12 months, and assured us that it was NOT a credit card. Based on how it was described to us, we thought it was in-house financing. A few weeks later we received paperwork in the mail, and low and behold, it was the CREDIT CARD from TD Bank (the financial institution issuing the card). When we called Ashley Homestore, the original salesman and another worker both kept arguing with us that it’s not technically a credit card because you can’t swipe it at a cash register (are you kidding me??). I had even called TD Bank, and was told that yes it is a credit card. We also received another piece of mail later directly from Ashley Homestore calling it a credit card. All we ever got from the original salesman is that he was sorry for the “misunderstanding”. It was NOT a misunderstanding, we were completely lied to. Then, when the bed and bedframe were delivered, we noticed several dings/scratches on the headboard and footboard. Their solution was to schedule a pick up of the damaged items a week later, and we were promised that they would either be fixed or replaced. After the headboard and footboard were picked up, we never heard from Ashley Homestore, me and my husband had to call them multiple times to get updates. Eventually we were told that the headboard and footboard were ready but that there was no room on their schedule for the ONE day a week that they deliver to our area and were going to make us wait ANOTHER week. Eventually we got the headboard and footboard re-delivered almost THREE weeks after they took them away (I was initially told it would take a few days, maybe a week). After inspecting the bed, we noticed one spot that was not fixed and several NEW damaged areas. After I called Ashley Homestore once more, they told me to email them pictures of the damaged areas again and that they would call me back within a few days. They never called, I had to call about a week later, left a message, they STILL didn’t call back. I had to call again, they then told me they would send out a technician to our home to fix the damages. Now we are forced to wait another 2+ weeks for the technician. This entire process has been frustrating to say the least, and what makes it worse is the horrible customer service we have received. NO ONE has apologized for the lying about the credit card, the damaged items that we have received TWICE, the non-returned phone calls, the huge inconvenience the calling/emailing/scheduling has caused, or how we had to be without a bedframe that we fully paid for for almost 3 weeks. This horrendous experience has convinced us never to shop at Ashley Homestore again!
We have had an absolutely HORRIBLE experience with Ashley HomeStore. We purchased a new bed and a new bed frame at the end of March. It is now June and we are still dealing with getting the damaged bed frame fixed. At the time of purchase, the salesman told us about an option for 0% financing for 12 months, and assured us that it was NOT a credit card. Based on how it was described to us, we thought it was in-house financing. A few weeks later we received paperwork in the mail, and low and behold, it was the CREDIT CARD from TD Bank (the financial institution issuing the card). When we called Ashley HomeStore, the original salesman and another worker both kept arguing with us that it's not technically a credit card because you can't swipe it at a cash register (are you kidding me??). I had even called TD Bank, and was told that yes it is a credit card. We also received another piece of mail later, directly from Ashley HomeStore calling it a credit card. All we ever got from the original salesman is that he was sorry for the "misunderstanding". It was NOT a misunderstanding, we were completely lied to. Then, when the bed and bedframe were delivered, we noticed several dings/scratches on the headboard and footboard. Their solution was to schedule a pick up of the damaged items, and we were promised that they would either be fixed or replaced. After the headboard and footboard were picked up, we never heard from Ashley HomeStore-- me and my husband had to keep calling them to get any kind of updates. Eventually we were told that the headboard and footboard were ready but that there was no room on their schedule for the ONE day a week that they deliver to our area and were going to make us wait ANOTHER week. Eventually we got the headboard and footboard re-delivered almost THREE weeks after they took them away (I was initially told it would take a few days, maybe a week). After inspecting the bed, we noticed one spot that was NOT fixed and several NEW damaged areas. After I called Ashley HomeStore AGAIN, they told me to email them pictures of the damaged areas again and that they would call me back within a few days. They never called, I had to call about a week later, left a message, they STILL didn't call back. I had to call again, they then told me they would send out a technician to our home to fix the damages. Now we are forced to wait another 2+ weeks for the technician (still waiting, very curious to see how this will end). This entire process has been frustrating to say the least, and what makes it worse is the horrible customer service we have received. NO ONE has apologized for the lying about the credit card, the damaged items that we received TWICE, the non-returned phone calls, the huge inconvenience the calling/emailing/scheduling has caused, or how we had to be without a bedframe that we fully paid for for almost 3 weeks. This horrendous experience has convinced us never to shop at Ashley Homestore again!!
I love my set! I got a leather set and my two huge dogs have been jumping all over it. Had it for 6 months now and still looks brand new!
They have some really nice wall art. Found what I was looking for and everyone was very pleasant.
Love it so much can't wait until I go purchase more furniture the salesman Donnie helped me out so much I would recommend everybody to go to Ashley Home Furniture
Had a great experience at Ashley Furniture on Lima Rd. Everyone was very nice and helpful! Got a great couch and oversized chair with ottoman for living room! Go say hello to Fred and the team!
Never purchasing here again. From order to delivery, they were 30 days later than their estimate. Their after sales customer service was lacking. The delivery process is not customer friendly. They claim to be at the mercy of &"the warehouse&", who they treat as a separate entity.
Travis is always more than helpful! Beautiful furniture in a relaxed atmosphere at a fair price.
Audrey Tackett Is the best furniture Salesperson I've ever seen... Great deals awesome furniture Go see her
Haven’t received my furniture yet and it was ordered on April 6th and was told it wouldn’t be delivered until April 30th. So far that is my only complaint.
My experience started out great great salesman and everything in fact I returned a week later to buy a bunk bed set...I was told my order would take a couple weeks it took over a month...I spent 2 grand in that store just to have a rude lazy delivery guy come to my house and try to pull a drop and run...When I told him I had paid for setup..He told me I didn’t have enough space to assemble the furniture which was a lie, and that they only removed Ashley brand furniture... Has this should be explained prior to paying delivery fee.. It was my first time purchasing from Ashley and my last...I have 2/3 things assembled and old items to dispose. Very unprofessional..I’ve had a much better experience with delivery with Value City Furniture try them first.
They made purchasing my new bed super easy. Also, the men that delivered the bed we professional and didn't mind that my dog just wanted pets. She was kept out of their way, but they both pet her before she left. They were efficient and made sure everything was where I wanted it. I will definitely be coming back for my other bedrooms!
I don&'t even want to give on star after waiting over a whopping 4 weeks for my order...It was delivered by a very rude and unprofessional crew...In which he informed my boyfriend he was gonna drop and run because...They don&'t remove furniture that is not Ashley furniture..Mind before paying a 100 dollars for delivery setup and removal of old furniture. I was told my furniture would only take a couple weeks and delivery would include setup and removal...I literally had to argue with delivery guy just to get him to assemble my items..I spent 2 grand with them and never again..I&'m was my first and last time ever purchasing from Ashley furniture..just go to Value City furniture.
We went into the store on March 10th and ordered a few pieces of furniture, they said it would be in mid April. We were ok with that. It is now 3 weeks into April and they just informed us that it will be another 2 weeks. Shame on you Ashley homestore for being liars and not letting us get our money back. We will NEVER shop with you again!
It was a joke, they played the switch and bait ,he really thought he had a sale I will not go back to the 1 out west . It wasn't a sale
Sedina was my Sales woman an I told her what I wanted she found it,got me All the Way the together ☺ My Beautiful Furniture came yesterday an the Delivery Men were very professional an so NICE Thank you Sedina an Ashley Home store Im in love Til next time an it will be very soon (Basement) needs a new look NOW.
Don helped us pick out a new sofa today. He told us about construction, fabric, and other advantages of their furniture. Good experience!
My overall experience with Ashley HomeStore was incredible. I took quite a while to make my decisions and worked with three different associates before making my final decision. Jake, Zach, and Travis were all super helpful and patient with my indecisiveness and gave great styling advice and guidance. I would highly recommend Ashley and working with Jake (north location) or Zach and Travis at the Jefferson location!
Very pleased with the excellent service I received. So excited for my beautiful new furniture!
The whole experience was fine and painless. We were told that our furniture would be delivered a certain day, then received a call that it was a later date because they were full. Already waited a month for it now longer
I will never buy again from this store. I purchased a couch and upon unwrapping it, at my home, I found a tear in the side. Mind you, this was a new piece of furniture. When I contacted the store and customer service, I was told it would be $100 to have someone come to the house to fix it OR I could take the couch back to them and they would fix it at the store. I do not know how it is my fault that they gave me a couch with a rip in it. Horrible customer service and incredibly disappointed to have to pay for a damaged piece of furniture. I should have listened to those who told me not to buy from there. Hopefully this review will help others to not make the same mistake!
Don was great to work with! He was very patient with us while we made our decision!
Wonderful sale and Mike was extremely helpful
Bought couch over a year ago. Not the best quality for the amount I paid.
Luke was terrific. Very knowledgable & not clingy.
We got just what we wanted and had excellent service.
Travis was personal, easy going and extremely helpful! We had some misunderstanding on the payment plan, but he was able to fix it right away. Would highly recommend!
Ordered/bought a couch beginning of December. Horrible customer service and awful delivery or pick up options. Still haven't received my couch.
Fantastic with friendly customer service.
Laura was very friendly and helpful, and we now have a kitchen table that we absolutely love!
Excellent service today by Travis! Always giving us a great price and showing us the best designs and products. Never pushy. We love all of our Ashley Furniture pieces!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
