Ashley Store Fort Wayne, IN

Worked with Lloyd to get some furniture for my first house and he was incredibly helpful! Very professional and informative and made the whole process a breeze. Answered all my questions and double checked everything. Definitely recommend talking with him!

Remi was super helpful and very mindful to my budget. We had 4 options to choose from that fit our style and budget and she helped us navigate which one would feel and look the best! Absolutely amazing customer service and would definitely recommend Ashley Store!

Our sales person Remi was very pleasant to work with. She was not pushy and very conversational. Our vision of the perfect sales rep. The delivery crew was prompt and again very pleasant to work with. They efficiently unboxed a power sofa and a barrel chair, assembled, and placed them where we directed. They spent extra time to test the power functions and wall clearance. The best delivery experience that we have had with local companies!

Very Good Sales Experience with REMI !! Positive, Listened, was very cordial, and helpful. Not pushy in any way. Would recommend to a friend!! THANK YOU!!!

Tim Z was outstanding in assisting me with my purchase at Ashley Furniture!!

Tim was a great salesman and showed me everything I needed right away, the whole process was smooth and easy

Ashley’s has the worst customer service of any business I’ve ever dealt with! Will never step foot in that store ever again!

We had an incredible experience working with Sedina while shopping for our new sectional. From the moment we walked in, she was warm, knowledgeable, and genuinely listened to what we were looking for. She guided us through options without ever being pushy and helped us find the perfect piece that fit both our space and our style. Her attention to detail and customer care made the entire process smooth and enjoyable. If you’re shopping for furniture, ask for Sedina—you’ll be in the best hands!

Sedina is a terrific salesperson. She is extremely knowledgable and provided us excellent recommendations on what furniture would not only look wonderful in our sections of the house, but would also be functional.

Showed up today totally lost in confusion much like any other lil Abner.. Thanks to Jacob Walker and the rest of the staff was made to feel comfortable and was able to leave with a pleasurable experience and what we needed and not what some salesman wanted to sell me.. Thanks Ashley Furniture And special thanks to Jacob Walker ..!!!

Remi was very helpful and treated me so well! She answered all my (many) questions and helped me find an affordable, beautiful sofa!

Looking for quality furniture, structure, and material? Ashley has a beautiful selection. Need a friendly, patient, and kind salesperson? Need help with dimensions and layout? Ask for Jacob Walker! Great experience today and so happy with our purchase! Happy shopping!

Matt was very knowledgeable and eager to help us find a new couch. Great job!

Awesome services

Tim was a great help to me. Very professional and charismatic

Enjoyed working with Brianna today! She was great!

Tim was a great salesman. He pointed us in the right direction and let us browse without interruption. He answered all of our questions and didn't try to up sell us. We are very pleased with the service we received and the love sest we purchased.

Great salesman

(Translated by Google) Joanie was amazing (Original) Joanie fue amazing

I had a great experience with Joanie & tim the customer service is great and I could not have asked for more

Tim at Ashley was fantastic to work with. He found us exactly what we were looking for, and offered us a great deal! He was also kind enough to help us look for a diamond earring that fell out in the parking lot.

Thank you Matt Gaunt for the great service! We look forward to our new furniture and mattress!

Tim was very helpful and not pushy. Beautiful furniture!

Friendly and personable

Tim Zickmund was wonderful to work with. He took all my husband's negotiating skills to heart. We really appreciate you listening to our needs and found us the perfect chairs to go in our RV! We would highly recommend Tim

The associate (Joanie) was very kind and helpful. She answered all of our questions and relayed things back and forth with the manager. We really appreciated that she gave us space and wasn't pushy. I told her what my ideal couch would be and she found it immediately! Thank you 😊

Very helpful and caring about solving our furniture needs. He worked hard and was vey positive.

Great experience today! Tim was very helpful, with no pressure sales, which I appreciate. Will come back next time we need furniture.

Tim helped us find our furniture set and was very professional! He was not pushy at all and only had our best interests in mind. He was very personable and I plan on doing business with him again. Thank you, Tim!

Amazing service!! We had Tim and Malachi great people made us feel right at home! Gave us great discounts!! So so nice amazing people!!!

Absolutely gorgeous furniture. Shoutout to Remi for the wonderful service she gave to me and my parents. Swift delivery and extremely high quality. 10/10!

This was an amazing day due to Remi and Chris. My shopping 🛍️ experience is one to talk about it. They were nice and very informative about the furniture I purchased today.

Tim was fabulous and made our experience great!

Cassandra, Petra, and Tim were all great to work with! Great customer service!

The delivery gentleman for Ashley were amazing. I highly recommend Nick and Phil as you delivery men! I love my new furniture!

Matt made the buying experience exceptional

Remi helped us for hours selecting the sofa couch that we needed. She is very nice, professional, considerate of our wants, and thorough. Her advice and guidance were greatly appreciated

Great experience nice people will be back

She is awesome

Sedina Bear is absolutely the best! Very informative about all the products. She gave us lots of different options. We appreciate everything she did for us.

Sedina was the best! So helpful and fun and she took good care of us. Can’t wait for our new furniture to arrive!

Tim was great! Great service, personable, all around great experience.

We just love Remy, she was very helpful and we purchase bedroom furniture. We will definitely co.e backend will recommend this store and Remy to family and friends 🧡

DO NOT BUY FROM TYLER (or anyone else for that matter). lied and scammed me on a 6000 bed saying it would be interest free (its not), had a deal (it didnt), and wouldnt let me speak to the manager. they then started calling me stupid and saying i was a liar until i started recording to which they hung up.

I love my mattress l got this morning with no pain thanks alot

Remi at Ashley furniture was great! She help us with what we were looking for .

Service was great! Super transparent and honest about what would work in my future apartment. Didn’t feel pushed along to buy something at all. Overall 5/5 experience and will recommend to family and friends.

Joanie was fabulous to work with! Very knowledgeable! :)

Rami was very helpful and knowledgeable. She took care of us so well and we really appreciate her.

Very kind, courteous!

I was greeted at the door by Remi. She greeted me with confidence that she would find what I wanted at a great price. I honestly was just shopping around, and Ashley was the 3rd store I went to that afternoon. Remi showed me several couches in my price range and the quality of the furniture was demonstrated as well. She wasn’t lying when she said she would get me a great deal. She waited patiently for my family members to arrive and got me an excellent price on a couch that had been on sale the week before! Thanks again Remi for the great customer service. I will definitely be back in the future for another purchase.

Remi was very personable and knowledgeable. She was helpful but not pushy. Thank you for a good experience that will help us want to return.

Lloyd Fairgood treated us right on our purchase. He knows his furniture and treats the customer with respect. Good quality and best price around. Thanks.

Sedina was AMAZING! We did not feel pressured to buy and she did a great job informing us on all the different fabrics so that we could get the best furniture for our family. Definitely ask for her!

Matt was so helpful and kind to me and my family. Definitely recommend him.

Remi was such a huge help and was so sweet and honest when giving me suggestions. I really appreciated her kindness. She was also so helpful I helping me to begin my search for a dining room set. I will definitely be coming back once we are ready to pursue that! Thanks so much!

Good price for what we needed.

Tim our sales representative was great!! He greeted my husband and gave us a run down on the sales going on but also allowed us time to walk around the store without being pushy. He had a great attitude and we walked away buying a living room set from Tim. If you are looking for a great sales representative at Ashley ask for Tim. He will be honest and get you the best deal.

Oh my gosh....Sedina Bear is the best! She is kind, compassionate, and overall the sweetest person ever! Sedina was not pushy..we told her what we were looking for and she showed us several different options! Ashley furniture is lucky to have her! THANK YOU Sedina!

the best salesperson ever

Demi was very helpful in assisting me to make a choice!!

I didn’t intend to buy a sectional when I entered the store, but I was so captivated by the variety and quality of the furniture that I left wanting to purchase a sectional once I went home to measure to see if the one I wanted would fit. So the next day I notified the salesperson who was extremely attentive that I would purchase the sectional. The only thing that disappointed me is that you can’t get the furniture delivered without paying an arm and leg! Which should be included when you buy furniture!

5 Stars! We had a fantastic experience at Ashley Home Store today thanks to the outstanding service from Joanie Estrada. From the moment we walked in, Joanie was warm, knowledgeable, and incredibly helpful. She took the time to understand what we were looking for and helped us find the perfect couch that fit both our style and budget. Her patience, professionalism, and genuine enthusiasm made the entire process enjoyable and stress-free. If you’re shopping at Ashley, ask for Joanie — she’s amazing!

We had the best experience at Ashley furniture shopping for over 3 hours with Sedina what a pleasure talking and learning from her she met all our needs and then some we left not only pleased with our experience but have a new friend as well.

My father and I were looking for a sofa-sleeper-we shopped many stores then met Tim and we were so impressed. Tim was extremely patient and helpful. Kept us notified of upcoming sales, and was able to price match to help save extra. We will definitely always go to Tim at Ashley for all our furniture needs. Thank you Tim!!!!

Very nice employee. Breanna Straub Was a great help today. I was able to get more than what I was planning for. Really appreciate her help

Great delivery, quick setup and excellent service.thanks Mrs. Remi for your kind and patience throughout the whole buying process .

Remi was fantastic! She helped us understand our options, the different variations in good, better, best and the fabric availabilities for each. She mapped out the size we would need and supported the completion of our purchase via phone. Highly recommend!

Bree was very helpful and friendly would certainly do business again

Malachi was a pleasure to work with when it came to selecting our furniture at the Fort Wayne Ashley store.

We had a great experience with Tim Z. Great to talk to, no pressure sale, very knowledgeable..Highly recommended!

The experience was great from start to finish!

Joanie was a great salesperson and helped us find the right product for our needs. I found the quality and price comparison to several competitors to be excellent.

Lloyd was very helpful and very professional. We would recommend him to anyone

Remi was so great to work with, she was very personable and went out of her way to give lots of ideas. I would highly recommend her!

Tim was wonderful to work with! Very honest and listened to what I wanted and helped make it happen. Not too pushy which is always nice! Great service, I highly recommend Tim @ Ashley Furniture.

Remi and Tim were great!even though it was a small purchase Remi took her time with us and made sure we received exactly what we wanted. I highly recommend Remi!

Tim was great and very patient with us!

(Translated by Google) Excellent service 🥰 Delighted with our purchase (Original) Excelente servicio 🥰 Encantados con nuestra compra

Joaine was incredibly helpful and facilitated an excellent experience!

Joanie did a fantastic job when we were searching for new couches! She helped us navigate the many different options for our needs until we landed on the perfect solution! She is customer focused and super easy to work with. Highly recommend Joanie!

Tim Zickmund provided excellent customer service. He was very helpful and patient. I will do business again with Ashley because of him.

Fabulous experience! If you are looking for new furniture ask for Remi. She was not only friendly and positive, she knew the store’s inventory and directed me to exactly what I was looking for. It was an easy and enjoyable experience and I will definitely be back! She is my forever “go to” for furniture. Thank you!’

Sedina was wonderful to work with. She was patient in answering our questions and helpful to figure out what would work best for our family. She went above and beyond taking time with us and building a relationship!

Great service and explanation of furniture.

Salesman was awesome.

Bob was helpful and made the purchase easy

Went in just to get some ideas. Quickly decided we were making a purchase. Bob helped complete our order and we look forward to the arrival.

Very informative and easy to work with.

Had a great shopping experience with Remi. She was very helpful and knowledgeable. Hope to do business with her again. I’m

Tim Zickmund was a standout during my visit to Ashley HomeStore. He was extremely kind, personable, and genuinely invested in helping me find exactly what I needed. Tim took the time to understand my preferences and made sure every option matched my requirements. His charisma and care made the whole experience smooth and enjoyable. Highly recommend working with him!

Tim was an awesome sales representative! He was very helpful with everything at Ashley Store. Tim made the experience smooth and stress free. Thanks!

Experience was great!! Just contacting loyd to let him know our wall is too short and will have to take off the armless section of the couch

Bob cornwell at ashley furniture was absolutely amazing in guiding m3 and making me feel comfortable with my purchases absolutely funny character as well 😄

Remi helped me out today and she was really nice and helpful. She was well knowledgeable. There were many wonderful options when I was purchasing a sofa. She helped me picked the right one to place in my apartment.

Remi was very helpful!

Sedina was very helpful and answered every question I had, she helped us the whole time making any choices, she listened to our everyday life to know the best choices of furniture that would fit us the best… will definitely be going back to her.

Sedina is great! She made the experience a good one. I would definitely buy from her again. I found exactly what I was looking for very quickly.

Our experience at Ashley Furniture in Ft. Wayne was amazing! Jacob spent time showing me different styles of sofas and sectionals, asking me questions about my needs and what i was looking for. The store has a lot of furniture on display to sit in and try. The most important part of the experience was Jacob asking me if i wanted to sit on the sofa or in the sofa. I said sit in of course…he said then make yourself comfortable like you are at home! I found the perfect sofa and love seat for my family room and bought a sectional couch for the TV room. Thank you for the best furniture experience Jacob!!!

I was very pleased with the care and concern I was offered. I need my delivery before back surgery and I believe Tim is doing everything possible to make that happen

Bob was really helpful in guiding us choose our furnitures and provided us with great deals.

BUYER BEWARE ......After spending over three grand here just a year ago, including purchasing their protection plan the seam is coming apart on the back on the couch. After contacting them, getting the insurance contact information and then contacting the insurance I was told it wasn't covered because it was a quality issue.I then called then store and was told that I would receive a text giving me instructions on how to proceed(this was done within thirty seconds of me telling them the problem which says to me this happens a lot and they have it prepared..just have to copy and paste into a new text) I was then contacted and told seam separation wasn't covered and they asked if I wanted a quote on a price for a new part. Very disappointed and will never buy from them nor recommend them again. P.S. The furniture care protection plan does NOT cover the quality of the furniture so if you get it home and three months later the seams start to fall out you are out of luck

Sedina Is Very Nice & Honest . I Would Choose Her Every Time To Help Me Buy Something . She Is Really Good At Her Job . She Is Exactly What Any & Every Company Needs Plus More !

We visited Ashley Furniture in Ft Wayne, IN and worked with Remi. She was a wonderful partner to work with in choosing furniture for our living room. She is very knowledgeable about quality, style, durability, ease of cleaning and overall layout that best fit our room. She made several suggestions of recliner or swivel chairs to compliment the sectional we d chosen. I was looking at all pieces being the same style and color but her great design eye showed us options that would add color and/or texture to the design. Remi spent 2 hours with us helping us choose exactly what we wanted. She was not pushy, nor did she recommend the highest priced options. She went over our order in depth with us to make sure nothing was missed and even printed pictures of everything we were ordering. I suggest if you are shopping at the Ft Wayne, Lima Rd store, ask for Remi if you are interested in working with someone passionate about their job. I can't wait for the furniture to arrive!

Great working with them.

Bob Cornwell was awesome very helpful and super nice. The whole staff is very friendly as well. We always have a great experience at the Lima Rd location!

Sales Rep Sedina at Ashley Furniture on Lima Rd., is awesome! She did not make me and my daughter feel rushed, nor was she overbearing! She listened to my daughter’s request and made it happen!

Great selection, prices and service. My salesman Tim was exceptional with communications and helpfulness, and all staff were friendly. I intend to buy more here.

Great customer service and great deals on our purchase

Excellent service. The person who helped me, named Joanie, was very kind and attentive. 10/10

Listens to the customer’s needs and develops a partnership in the shopping experience. Dave is very professional and effective in his sells approach. Thanks Dave

Sedina is The GREATEST!!! Very helpful, mindful, kind, and very honest. Helped me and my significant other purchase the furniture we’ve been looking for. Will be back to see her soon‼️

Had a great experience. Malachi was great. He even took the time to measure the sofabeds I was looking at so I could make sure it would fit my space. Will definitely go back if I have any other furniture purchases to make. I highly recommend the Lima Rd location in Fort Wayne.

Super patient and helpful, the sofa I wanted wasn’t on display, and another one ended up not being the right size, he was very kind at showing me very similar ones and patient with my kids. Super quick as well, will be going back if I need more furniture!

Breanna was the best to work with covered everything with incredible ease. Very knowledgeable and professional she is an asset to the company

So I am going to at least drop my review as there has been zero communication from the store on when our purchase will arrive and it's been more than a week. Our sales rep was great sure.. but the after sale process has been lackluster.

Remi is wonderfully helpful! I couldn’t find what I wanted in the store, but I found the perfect Ashley sofa online. She helped me order it from her store - with the online discount and all! Definitely 5 stars.

Tim is great, thanks a lot for your help and patience

Tim was very helpful. He didn’t pressure us into making a decision and was very personable.

Tim was a huge help very good customer service I highly recommend I will definitely ask for him when I do my next purchase again Thanks for everything Tim

A wonderful selection & help from Remi made our experience so enjoyable.

The purchase was so easy and painless, my fiancée and I were in and out in no time and found the perfect couch to match our house. Malachi rocked

Remi was amazing! She was knowledgeable and not pushy at all which made our experience even better!

Very pleased with my experience at Ashely’s furniture. Fantastic selections. came in and purchased a nightstand and a dresser. very very good quality and reasonable prices. Remi was so incredible! Very patient and sweet made the process so easy and helped me out so much. I will definitely return when in need of anything else.

Sedina is absolutely amazing!! She dedicated a great amount of time to helping my wife and I find exactly what we wanted for our new home! She is extremely patient, kind and most importantly, she is very knowledgeable. She took furniture shopping, what is usually very overwhelming for me and made it fun! Thank you Sedina for everything you did for us! We will absolutely be back and I will always recommend people to come see you!

My wife and I were looking for a couple different items with our third baby on the way and we were helped by Matt, who was a great salesman. Very polite and friendly. We walked in with the intentions of just looking but walked out with a purchase of a brand new rocker recliner!! Great people to work with there including Matt’s boss Dave!! Will definitely be going back if we ever need to purchase new furniture in the future.

MARC was very helpful, pleasant, informative and patiently answered our questions. We will definitely return there for purchases.

Remi was the first person to approach us while we were browsing and we were glad to have worked with her. She narrowed down what we needed that fit every want/need we listed off. We’re looking forward to getting our new furniture in the coming weeks. And thank you to Remi for making furniture shopping less stressful.

Working with Lloyd was great, he made my shopping experience fun while making sure he was meeting my needs.

Great friendly and personable experience mattress shopping with Matt G.!

Matt was great. Low pressure and very knowledgeable.

Our purchasing experience with Jacob at the Ashley Store was not only extremely enjoyable, but was refreshingly different from the many others we worked with ... Jacob was not only knowledgeable but very dedicated to make sure we were making the best purchase choice to meet our needs... He took the time to LISTEN and guide us to not only a good choice, but the smartest choice to meet our budget and needs... I personally know a lot about the furniture business... I spent 10 years in the industry... And Jacob showed an element of professionalism that I have seldom seen... Kudos to him and the Ashley Store in general!

This was our second time ordering a couch through Ashley. Lloyd Fairgood did a great job asking what we were looking for, showing us many options.

Great customer service! Thank you Remi Moore for your recommendations!

Matt was great to work with. He showed us the different options that were available for what we were looking for. We also appreciated the time took to talk with our adult son with Autism that was with us. I'll make sure to recommend Matt anytime I hear anyone looking to get some furniture.

Tim was really kind and helpful. I bought a recliner for my husband for his birthday and everything turned out perfectly!

Great prizes great customer service all around very good vibes will returnn Matt was a very good salesman, awsome experience

Remi was absolutely amazing from the moment we walked in. She was patient with my bougie husband and listened to what we liked ! She even busted out some magnetic props so I could really get the visual! Shes the bees knees❤️

Lloyd fairgood was excellent best salesman I can ever deal with I thank you guys for hiring him and him giving us the best experience ever in life I recommend Ashley furniture and Lloyd fairgood

Matt was great! Loved his customer service, made us feel comfortable and gave us a great deal 👍🏽

Are sales person was pleasant and nice to work with however on my way home I told my wife they put us on a interest bareing account and she told me they have interest free for up to 80 months their website and also send me in the mail offers for the same. Three times we bought furniture and always got interest free. Now we’re confused and thinking about canceling the order. We will come up in tomorrow and see if we can get it resolved.

Our salesperson Remy was fabulous. Very knowledgeable and friendly. Will return to her for our next purchase.

Good prices on furniture and the most helpful and honest employees with amazing Customer Service ever.

Tim our salesperson was very friendly, helpful and patient. Would definitely recommend him.

Tim was really nice when he met us at the door. He showed us everything you had in swivel chairs. Tim took a lot of time to find the color we wanted. We could not really find the color we wanted. We went shopping around and came back in the evening to refresh our minds on what you had. The other stores did not work with us at all. Tim saw us and decided we must be ready to make a decision. He really worked with us to come to a deal. We are very happy with his diligence. Thank you, Tim.

Sales person was very patient, friendly, and knowledgeable. She listened to my requests and showed me several great options. Prices were great!

Worked with two salesmen… both knowledgeable and friendly

Tim was exceptionally patient and helpful. This was a great experience.

Tim was excellent to work with. Very knowledgeable about all the different products. Great ideas and completely understood what my needs were. Knows the system on how to get things done the right way and in a timely fashion. Looking forward to working with Tim in the future!

Bre and sedina were great with us, answered all our questions and were very patient, good prices

Sedina is the best at everything. Sedina was helpful, go see Sedina wooowoooowoooo

Great experience with Tim at Ashley!

Had a wonderful shopping experience. Salesman was very helpful

It was a quick, easy process.

I had a great experience with the salesperson, and he made sure that all our questions were answered regarding our purchase before placing the order...

This is Cheryl Tatum. I could only get in through my partner’s account. I just wanted to say that Remi is great! I was about to leave, thinking that there was nothing that fit, when she pointed out things I hadn’t noticed. She was patient and kind and worked hard to fit things into my budget. I give her a ten out of a possible ten score.

We had a great experience with Remi at the Ashley store on Lima Road. She was so knowledgeable and very kind. We would definitely recommend going to this store and asking for Remi!

Sedina helped us find a fantastic family room set. She was fantastic, attentive when we had questions, gave us space so we could “test” the furniture and discuss, provided the options and shower alternatives in the store. She was very knowledgeable, personable, and just fun to talk to about what our needs were. The showroom has a nice varied selection to help visualize what you want and don’t want in our home. Highly recommend asking for Sedina and shopping here. John & Paula

Great show room and helpful sales staff got us just what we needed.

Lloyd Fairgood. Was so Awesome with us girls. We kept changing colors and design and he was so patient and pleasant with us. I will return to this store. Thank you Lloyd for Everything!!! 10 Star review....

Bri was very helpful and helped us to make sure different colors would look good.

Breanna was an excellent salesperson. She was super personable and made the shopping experience so much easier. Jacob and Cassandra also really helped when I needed a quick fix. Thank you for your help!!

The young lady who helped us was great. She smiled the whole time she helped my wife and I. Thank you rami.

Great experience. I knew exactly what I wanted and Marray delivered. Can’t wait to get my new furniture.

Bob was amazing. Got us exactly what we wanted when we thought it didn’t even exist. Great customer service. Great experience. Thanks Bob!

Remi was awesome. Knew her stuff and worked to get us what we wanted

He was amazing he got me on what I was looking for hoping when I come back again he can help me on looking for the perfect furniture to help flow into my new place

Jacob was gray and helped me figure out my furniture and was willing to work in my budget

Joanie Estrada helped us at Ashley. We came in to look at dining room table and chairs. We went home with 6 chairs that are beautiful and very comfortable. Joanie was very helpful, funny, and super nice to work with.

Remi was very kind, patient and easy to work with. She made our experience fun and helped us find the furniture that fit our home best. We wouldn’t work with anyone but her if we return in the future. Give that girl a raise.

Remi did an amazing job. She was very nice and welcoming. She took in consideration our kids and animals and what's easy to clean.

Remi did amazing. she took her time to help us find the perfect furniture for our new house. she took into consideration our home life (animals and kids) which would be easy to clean. we will definitely recommend her to everyone we know.

Thank you tim zuckmund for getting me exactly what I wanted...will definitely be coming back again for future furniture for my home

Sedina did an absolute wonderful job helping my husband and I decide on something that fits our wildly different tastes. She was so friendly and kind. I can’t wait to go back to her for couch therapy sessions in the future! Highly recommend her specifically and Ashley furniture!

Joanie and Joel were a pleasure to work with! Knowledgeable and friendly, help you find anything you need.

Joel is the best

Great salesman. I love that the donate a portion to a local non- for-profit.

Sedina was a pleasure to work with. Sitting and talking with her was like talking to a friend I haven't seen in years. She was personable and funny. The atmosphere is laid back and their furniture is very reasonably priced. I highly recommend Ashley for their expertise in both furniture and customer service. A special thank you to Sedina Bear, who made our visit welcoming and successful.

Jacob was extremely helpful in the purchase of our new sectional. The store has many options to choose from that fit our budget. Thank you for the great service!

Sedina was great to work with. She was fun, fast and thorough. We will definitely call her when we are ready to purchase more!

Our experience at Ashley was very remarkable. Our sales personnel Bob along with the store Manager was very courteous, kind and considerate. They are simply amazing.

Matt is a sells rep at Ashley Furniture he is a very nice person and made my dream come true. My husband and I went into Ashley furniture on Lima Rd in Ft Wayne, IN to order a headboard in the Robbinsdale collection and we walked out ordering the bedroom set. It is beautiful. Can't hardly wait to get it. Thank You Matt! We have bought several items from Matt in the past I am so glad he still works for Ashley Furniture!!!!¡

Breanna was very helpful and understanding of what I wanted and helped me make the right choice in my furniture…I’d recommend her to help anyone

I had such great service from Marray Jenkins he was very professional and helpful finding out what I was looking for spent time showing me several sofas and getting my paper work completed without delay a really nice person with a good persona for meeting people

Great customer service! Marray was fantastic to work with and everyone in the store was very helpful and friendly. We’re very excited to receive our new furniture!

Matt was super helpful when my wife, son and I came in later in the evening looking for a new living room set. He was super attentive to what we were looking for but didn't hover, pressure, or rush us. We ended up finding what we were looking for that was within our budget.

I am very disappointed with Ashley furniture and your warranty service. They have been to my house 4 times, 3 times for the same issue and canceled or changed my appointment 3 out of the 4 times. Which I have had to take off work to be home. First was to repair a broken piece of wood then the foot stool wouldn't go down that took 2 visits and still was not fixed so the tech had to order a part which took 8 weeks to get and in the mean time the back broke which is from how hard you need to push to get the foot stool up or down and because it's all made of plywood. He said he won't be able to fix cause it's not on his workorder. I bought the extended warranty to fix or replace the furniture. I didn't think I would have to deal with so many visits for the same issue and lost time. This whole process started in early October it is now February 27th, and they still do not want to just change out the chair. Disappointed, Customer,

Joanie was very helpful with finding my fiance and I a great deal on the pieces we wanted and gave wonderful demos on all the features of each product which helped us make our final decision. Highly recommend choosing her to help pick out your future furniture pieces

Remi literally caught us leaving and brought us back in and found just what we were looking for. She is delightful and very knowledgeable! Great experience!!

Delivery was exceptional, both men were very knowledgeable. Set up was fast and well done.

Joanie at Ashley furniture was amazing. She found us exactly what we were looking for. Was patient, kind and understanding of our needs. She made us feel important even though we told her we were just looking. Due to her diligence and patience, we ended up making a purchase with her and couldn’t be happier. The delivery guys showed up today and were so quick, efficient and professional. Thank you to all of you. Very happy customers.

Ashley always delivers. Delivery men were awesome and friendly. Did a great job setting up the furniture. Texted when they were coming. In and out in 45mins.

Sedina was knowledgeable and helpful. We are looking forward to picking up our new couch! Thank you, Sedina!

The sales guy Tim Zickmund was a great help getting us a set in a couch . Great inventory of items to buy and will come again for future purchases !

Jacob walker was really nice and showed me a good rocking chair to sit in

Good customer service that helped us find the right price!

Tim at ashley’s furniture was so helpful during my time buying a couch there! very responsive and helpful when it came to picking out the perfect couch! recommend them!

Tim was very nice and super easy to work with!

Remi was such an amazing help! We couldn’t have been happier with the service she provided and would highly recommend asking for her if you are visiting the store!! Thanks Remi!!

Remi was professional, had a smile on her face, and was very informative about the different types of fabric with the furniture we were looking at. Over all it was our best experience in this store. We felt like she gave us an honest opinion about the quality of the furniture. Great service! Thank you Remi! Osome job!

Sedina was amazing in helping us find the perfect new sectional for our living room! We came to Ashley in early January to start our search and what I appreciated the most was that Sedina was not pushy at all. She kept in touch with us until we decided we were ready to purchase. Thank you Sedina and Ashley furniture!

Malachi Silmon did a great job. He wasn’t pushy and truly listened to what our needs were. If not for his listening, he would not have been able to lead us to exactly what we needed and wanted at the same time. He was a pleasure to work with. Take your business to him.

From the minute we walked in the store and made contact with our salesman, Mr. Tim, I knew we'd picked the right store. Coming in we knew what we were looking for. Ironically, we bought something completely different! Mr. Tim worked with us with humor and sincerity. He's honest and fun and will work for you. You are what's important! So, if you're looking for some new furniture...head over to Ashley and look for Tim Z.! You won't be disappointed!

Joanie from the Ashley store on Lima Rd. greeted us right away and made us feel welcome. We have not purchased new living room furniture for almost 17 years and Joanie was so patient with us. She listened to what we were looking for and what was most important. She was able to help us find the best furniture that not only fit our needs and comfort, but fit our home and style as well! 😊

Matt is the man!

Tim was very nice and helpful.

Tim and Joanie were very helpful.

Joanie was amazing to work with!

If you go to Ashley to make any type of purchase, you must ask for Remi. She is so helpful, will get you the best deal, and she is very kind and personable. You won’t go wrong. Thanks Remi for being you!

Nick and Nate were on time, knowledgeable, and efficient. Explained and demonstrated the features. Very pleased.

Friendly and courteous help with finding what you want!

Great customer service

Joel was great! Bought a couch about a year ago and loved the service so much I came back to buy our bed set.

Vincent was kind and knowledgeable of the stores products

Tim was awesome! He was knowledgeable and very helpful in helping us to find great sectional that fit into a very specific size that we needed.

We worked with Tim at Ashley Furniture and had a wonderful experience. He gave us space to look around, but was there when we had questions and found what we needed.

Tim helped us find a great couch for the space we needed. Went above and beyond to get this couch within our budget and didnt have to settle in quality..highly recommend!

Bob was very helpful. In helping me to see all that a valuable for me to pick from. I pick a very nice recliner. Thank you for your patience.

Remi was very helpful with our new furniture purchase!

Sedina Bear was wonderful! No pressure and she made things easier for me while looking at and discussing my options. She helped me match colors for my new sofa with my kitchen table and chairs. I will definitely be going back to her for more in the near future.

Pay attention carefully it seems you are getting a good deal. Make sure you check your invoice. I was charged over a $1000 on things I didn’t order and was told I’m through if this in for free. It wasn’t free. Feel like I was scammed

I Had a great experience shopping for new furniture for my bedroom. Overall good quality customer service and found the perfect bed and mattress with our salesman Malachi. He was very helpful and personable. I highly recommend this store and will definitely be stopping back in soon for more purchases in the future.

Great Customer Service

We was able to get a powered lift recliner for me and a rocker recliner for wife , Tim Z was a great help , and was very informative.

Tim Zickmond highly recommended very knowledgeable and very helpful

All I can say is Sedina is amazing. Her service and follow up is excellent and she’s fun to work with. She’s helped us with several rooms of furniture so far and the quality has been very good. The delivery times were reasonable and their delivery and set up team was great as well.

Great experience! I love my new bed, mattress, and bar stools. Dave went above and beyond to provide excellent customer service.

Bob was great

Joel and Marc are amazing and treated us amazing! We will be coming back!

Working with Sedina was an absolute pleasure! Her knowledge of every product we considered made the process seamless and stress free. She took the time to understand our needs and provided guidance, ensuring we made a confident decision that was truly in our best interest. Highly recommend her expertise and professionalism!

The two gentlemen who came to deliver my 4 pieces were absolutely excellent!! They worked together like a good team to bring in, put together and place everything exactly where I wanted it!! They asked intelligent questions of me and the carefully listened to my questions and answered them to my satisfaction. They made sure I was satisfied with all the pieces and, in the case of the bed frame, showed me a QR code I could use to get specific instructions on using my remote control. I could not have asked for a better experience!! I appreciate this team very much and would definitely be happy if ever have another delivery and they came again!! These men are a great asset to the companies they deliver for!! Thank you for a seamless delivery!! I really appreciated this delivery team!!

Experience was great from walking in the door getting a good idea of what I was looking at after searching online to purchasing a few days later

I worked with Remi for my purchase. She was very friendly and knowledgeable. I would recommend her to my family and friends if they are ever in need of furniture.

Joanie E. was very attentive, polite and handled my needs ,very charismatic and very knowledgeable about her job. It was a pleasure working with her

Marcus was very helpful. Everyone was knowing.

Loved working with Remi! She was super patient ,sweet and helpful in trying to find us the perfect sofa. She was very knowledgeable On the products . She gave us great ideas on whether we wanted an electric reclining sofa or a manual one. I would definitely recommend working with Remi for all your furniture needs 😊

I suggest all customers to shop around before go to Ashley. Ashley will match or beat any brick and motar store pricing. We love our furniture.

Remi was a joy to work with. We never felt pressured into anything and she was very kind.

Sedina was very helpful .. explained everything very thoroughly.... thank you!!!!*)

Easy to deal with, great deals!

Great experience. Knowledgeable staff.

Working with Remi to find the right dining room table was a great experience. She made sure to ahow multiple options, but was never pushy. She was also able to get us a great deal on exactly what we were looking for.

Excellent service. Helped us find exactly what we were looking for!

Tim worked well in communicating with our family. He stayed interested and helped with furniture choices and colors. Plus he backed me up as the only man in the family group.

Sedina spent a couple hours with us! Helping us find the perfect living room set for a very small space. We appreciate her knowledge, time, and expertise. We highly recommend working with Sedina!!

Bob was great and patient with us while we muller over different things to decide what we wanted! Will for sure be using him next time we need to buy furniture!! Nate and Nick were great with delivery. They made sure not to get the chair in the snow and even gave me some pointers on cleaning later. I’ve been completely happy with all of the service from you all!

We had a wonderful experience

Tim Zickmund was awesome to work with!

Matt Gaunt is top notch. No pressure, and incredible knowledge.

Sedina was the absolute sweetest! I already had a sectional in mind and she showed me the exact one without me telling her. Super funny and helpful!

Joanie was great!

Awesome experience.

Excellent service from the sales staff and office staff. The delivery crew was very professional and was very courteous. Will definitely shop at Ashley again.

Very friendly and professional great service

Went into the store and Malachi was ready to help us immediately. He was prompt, knowledgeable, and wasn’t pushy to make a quick buck! He was quick and made the process stress free. I recommend seeing Malachi for your needs!

We had the pleasure of being greeted and then helped through our buying process by the wonderful Sedina Bear! She was very knowledgeable, personable, kind, and funny and made looking and deciding very easy. She was wonderful and hung out with our kids while my husband and I looked and talked through options. We are happy with our new furniture selection and can’t wait for it to come it. Would highly recommend giving her a call and visiting Ashley if in the FW area.

Remi was fabulous. She was attentive and listened to what I wanted, always giving me options. Thx Remi!!!!!

Very friendly, very knowledgeable of products. Didn't pushy, but made sure we knew our options.

Malachi was extremely helpful. This was my first time buying furniture and he walked me through everything I needed to know from the time I walked into the door

Malachi was an amazing salesman he showed us a couple sectionals and king size bed mattresses was very informative on both items we were looking to buy. He was very friendly & helpful throughout the whole process. He wasn’t pushy very laid back. We didn’t feel forced into buying anything. When it came to financing he got that taken care of also. He also had another guy at a desk beside him he was awesome too helping us also. These 2 guys we will definitely buy from again. Everyone in the store was very friendly. But these 2 guys did their thing. Also got our furniture ordered and To be delivered as soon as possible when it comes in. This is definitely our home furniture buying store from now on and these two guys will definitely be the ones we buy from. We will recommend this place to our friends And family, as we have already started telling them to there.

Remi did a great job with us and would highly recommend looking her up at Ashley if you’re shopping for new furnishings!

Joanie and Mark did an amazing job, they were fun and full of information. Such a nice experience.

She was very helpful. I love the customer service.

Friendly, attentive, knowledgeable

Marray was amazing. He was very patient with us and very thorough. We got the perfect couch for our family thanks to him. Look forward to work with him again in the future. Delivery process went amazing. Handled with care. 10/10 service!

I received my furniture damaged. Now I have to take it back and wait for them to “fix” it it’s been a terrible experience dealing with them.

Excellent sales and hard working to get the set and deal we’re looking for

Tim was very helpful and not pushy

Joanie was a true delight to work with and made the shopping experience very easy and fun. She made it feel like we were long time friends and genuinely wanted to get to know us and our personalities to help curate the perfect fit to what we were looking for. Thank you!!!

Joanie was great to work with and really helped us think through the potential options for our project.

There was so many choices at Ashley that I had the hardest times making my final decision. My salesman was so patient with me, even after changing my mind like 3 times. Noel Campos was a pleasure to work with, and was so helpful.

Joey was a professional. I told him what I was looking for and my price range. From there he showed me a few different options and I ultimately found the perfect solution for my space. I will definitely be referring him to all my friends and family.

Joey Ortiz has been a constant contributor to my families homes as we moved over the past few years! Not only will Joey push for the best deal for you but, he is personable and great to work with!

I had a wonderful experience with Joel Ortiz, He did great on finding exactly what I wanted for my living room! Definitely recommend!

Great place, Joel Ortiz was very Knowledgeable and helped pick the perfect bed.

Thankful to have met Sedina...she was very kind , knowledgeable, such a gem.Even helped me save another $300 on top of a quote from another Ashley employee.

Joey was amazing and helped us find everything we were looking for! He made sure he was available when we were as well. We will definitely be back!

Very professional and very helpful.

Store people were cool. Delivery was painless

We couldn’t be more happier with our new bed frame, mattress and delivery. Thank you Joel O. for your help making this process easy for us.

Noel was very helpful and professional!

Malachi was very helpful and friendly.

Alyssa was very informative and knowledgeable. We had a good selection and were given all required details.

Tim was very knowledgeable & helpful & most importantly not pushy we had a great experience & highly recommend Ashly & Tim!

Remi was a breath of fresh air. She will be a fantastic sales person for your company for a long time. Very knowledgeable and friendly!!

Malachi Silmon manager was knowledgeable on my purchase item. I felt he knew his role as a sales person and manager. Most important he listen to my concerns and made it right moving forward. The process was smooth very good customer services. This young-man will definitely go far because he gets it! Customer Service is still key in any sale.

Super helpful and very nice. We were able to find a great couch that suited our every need.

Tim did an incredible job helping us pick the perfect sectional!

Great service. Malachi was the best salesperson I have encountered in a long time. Very respectful and considerate of a persons boundaries. Don't let him leave. He is a keeper!

Sedina was great! I enjoyed working with her on the phone and in person.

Sedina went above and beyond to help us find what would work best in our house. She moved around furniture in the store so that we could see different options to help us make a decision. We were able to find what we wanted for our bedroom and living room with her helpful advice! If you are looking for furniture, I highly recommend that you ask for Sedina at the Lima Rd. location!

Noel was very honest and helpful with helping me and my wife find our new sectional.

Noel was very personable and great to work with. He put in the extra work to get me what I needed. Very good experience.

Upon entering the store, Malachi approached me and asked if he could assist in my search. I had forgotten the name of my Ashley bedroom suite, and after I described it, he found it. Malachi found a fantastic price for me on the nightstand I purchased. Malachi rocks!

Tim was very helpful in helping us navigate through our new sectional purchase. Great experience.

Our experience was amazing! Joanie was super helpful and she really took the time to listen and give very helpful feedback!!!

He was very friendly and professional.

Noel Campos was a very friendly and knowledgeable sales member!

Great customer service. The mail flyer received me. It stated mattresses as low as $247 and $50 coupon came used. My sales person got it approved to use the coupon which was very appreciated. Overall he was very patient and answered all my questions.

Staff attentive and helpful without being too pushy.

Robert was super helpful and made the whole process very simple. He was also very negotiable with us.

We’ve purchased furniture from this store twice and had great experiences both times. Sadina helped us on the floor and then Nick and Mike delivered, and we have no complaints. Nick and Mike were also patient with my large barking dogs at delivery and I really appreciated their service!

We received friendly and very professional attention upon entering the store. Both Dave and Remi were well informed about the recliner we purchased. They were thorough about the construction and quality of the recliner. We were fully informed about the delivery, and the 4 year limited warranty . We left the store content and satisfied with our visit.

Matt was awesome. He wasn't breathing down our necks while shopping and answered all of our questions. Very personable and polite. Thank you for all your help Matt, you rock!

Great customer service

Sedina was great! She explained the differences between the pieces we were looking for and helped us narrow down our best options. Will definitely shop here again when we need another piece of furniture.

Ray was easy to work with and helped us find what we were looking for. Everything was delivered on time and was an easy process.

Jonie was engaging and informative giving us the time we needed while answering all of our questions.

Great selection and service.

Tim was very helpful and knowledgeable about the furniture that we selected. He worked hard to give us the best price within our budget and his thoroughness to all the details made it easy.

Noel Campos was an exceptional help during our visit to the shop. As a first time costumer, he created a fun and welcoming atmosphere that made our first-time experience at the shop truly special.

Thanks Noel!

Joanie was very wonderful to work with, very helpful throughout the whole process of picking out an accent chair and side table for our family room! My husband and I would definitely work with her again for any future furniture needs! Thank you, Joanie!

I love the furniture even my whole house furniture is from Ashley and I am 100% satisfied

Alyssa was a great person to work with, she really listened to our needs and wants and worked hard to find us the perfect sectional! I would highly recommend Ashley Furniture! We even unintentionally made them stay past closing in a Saturday and they were so patient and kind. All of the staff worked to make it a pleasant experience, even after they had closed!

Allysa and the entire team were pleasant and professional. My experience was overwhelmingly gratifying. Service from the front door to the sales desk was impeccable. Kudos to the entire staff. Also... Matt Gaunt's expertise on bedding is above and beyond. The professionalism and NO pressure communication makes him... and the whole team, exemplary. The entire time spent was fun.

Very good seller, very friendly

Absolutely amazing, helpful and patient!

He was very helpful and he made searching for furniture fun and light hearted. Would recommend him to anyone!

Had a great experience! Highly recommend Matt Gaunt. He took care of us and made the process extremely easy.

He was very helpful and experienced on the different qualities of the products. I would recommend you go to this store. very nice people!

Very helpful and polite

If I could give her 10 stars I would. Joanie was amazing, friendly, diligent and all around fabulous. You are lucky to have her working for you.

Very knowlegable, courteous and friendly. Made shopping a very pleasant experience.

Matt is amazing. Best sales person ever!!!

Remi was very helpful and knowledgeable. She is a sweetheart and we really enjoyed working with her.

Joanie is very bubbly and sweet! She actually made our buying experience fun. She was very helpful in finding what we were looking for. I would recommend Ashley furniture and Joanie to my friends looking to buy. Deb Zuber

Jacob was very helpful and professional

Remi and the store manager went the extra yard to help us secure a chair for a family member. Greatly appreciated the excellent service!!

I got this beautiful bedroom set and mattress from Ashley’s and the customer service was outstanding! I had help from Tim and Malacai and they were very friendly and super patient with me. They also took the time to stay late and made sure I was satisfied with the pricings and the purchase.

We first spoke with a gentleman named Bob who listened to us as we explain what we were looking for. Bob brought Remi to help us, as he felt her experience with decor and colors would be beneficial. Remi was nothing less than spectacular! Both Remi and Bob seemed to genuinely want us to find something we would be happy with, not just trying to pressure us to make a sale. We most certainly would recommend them to anybody looking for new furniture. Thanks Remi and Bob!

Thank you Ashley Furniture, we are so happy with our new couches, you always have great quality and great customer service, Remi was great to work with!

Joel is a very good salesman. Doesn't push you to buy and very knowledgeable. Would definitely recommend seeing Joel Ortiz

Remi was truly outstanding…her interior design and passion for fashion helped me be as ease and be comfortable. I would definitely recommend her

Robert made our experience and transaction excellent with his amazing attitude and willingness to help us. He made sure we were satisfied with everything and he was eager to help answer any questions we had. We would recommend Robert and the team at the location off Lima road because of their professionalism!

Marray was great to work with! No BS.

1/09/25 Malachi was outstanding to work with. I went in to buy a sofa and ended up not only purchasing a sofa, but a bed as well. He was very knowledgeable, helpful and so patient and kind during the entire process. I can’t wait for my new furniture to arrive. I would definitely recommend Malachi Silmon at Ashley for all of your furniture needs. 2/21/25 was disappointed that it took 6 weeks for my reclining sofa & tempura bed set to arrive after being told that it would only be 2 weeks. The delivery and set up was great! My delivery guys were Brandenn C. and Nick M. and they both did an AWESOME JOB with delivery and set up! Brandenn was very knowledgeable and took the time to explain how to work my tempura controls. Highly recommend these two guys!

Joel was helpful and courteous. He listened to it needs and ideas and helped us find the stools that would work well with our new home.

The staff were knowledgeable, kind and very helpful. Their delivery guys were professional and very kind! Thank you for this great experience.

Experience in store and delivery was great! Would definitely purchase here again.

Great sales staff. Very helpful and informative.

I was greeted as soon as I walked in the store. Very friendly staff! Staff helped me pick out all my furniture and coordinate all my pieces I liked. Joanie was the best! I told her the style I was going for and she put the best pieces of furniture together for me to create the exact look I want.

Remi was great and when we I had questions on how you control the bed height you want, she got the person who knew the answer For being new she had a lot of knowledge,

I ordered furniture on 11/20/2024 and the in store experience was great! The furniture was delivered today, 1/9/2025. Unfortunately, the sofa/console table was NOT assembled even though at purchase I was told EVERYTHING would be assembled. I am waiting on management from the store to correct this issue.

My family needed a sofa that was able to be converted into a bed for when family and friends come visit. Sedina helped my husband, kids and I find the perfect piece of furniture. She was so personable, smiley, and honest. 100% will go back to Ashley and use her for our next home purchase!

From browsing to delivery and set-up, we were cared for and treated with kindness and respect. The delivery men were careful and respectful. They efficiently put our piece together and made sure that it operated correctly!

Jacob was very helpful. Jumped through a ton of hoops to ensure we got exactly what we wanted.

Remi and Noel did a wonderful job! We were thankful for their help and patience with us as we picked our dream couch!

Matt was a great help for us as we were looking for a very specific sectional sofa. We appreciate his knowledge & willingness to work with us on the price. Even though he drinks white claws, we very highly recommend him! Great job Matt! A++

When I arrived. I was given space to look around. When I was ready and asked for help, I was treated like royality. The manager was very patient and helpful. I brought furniture from 2 different set and they match my color scheme prefectly. Furniture came timely, but I need more time in which to recieve it and they were most accomodating. Delivery was quick and easy. They were very professional. Thank you to all involved in the process. I love my furniture.

Excellent selection of products, wonderful customer service, friendly and helpful staff, deliveries handled with care

We got exactly what we were looking for and more! Our salesman Tim took his time with us and found us something that lasts! He definitely put in the work to get our business and you just don’t find people like that anymore! Tim made the process easy for everyone.

Really enjoyed our experience and enjoyed having a salesman who was not sitting right on top of us the entire time. He did a great job helping and explaining. Highly recommend

Joanie and Noel were very knowledgeable about the Ashley products I was shopping for and very positive and friendly salespeople.

Marray Jenkins sold a dining room table and six chairs to me at the Lima Road Ashley Furniture store in Fort Wayne. He was very professional and spent time with my wife and I showing us the features of the different dining sets and was very generous with the information while respecting our decision to take our time before settling on the right one. I highly recommend Marray due to his knowledge and respect of the customer. Tim Smith

We went in just to look around and ended up purchasing our dream furniture with the help of the store manager, Jacob. He was extremely patient with us as we walked around for over an hour trying different options, and he answered all of our many questions. We don’t need the furniture for a few months, so Ashley’s ability to hold an order for the future is extremely helpful. Ashley came highly recommended from several friends, and we would now highly recommend it ourselves!

From starting online to finalizing the sale in store, everything went smooth and fairly quickly. Highly recommend working with Sedina!

Malachi was incredible! He was knowledgeable and helpful. He was not pushy and I appreciate that we had time to make our decision with great information. We returned to purchase our couch after receiving such great service from Malachi.

Great selection of sectionals and Matt was great at helping us find the one we needed and wasn't pushy. helped us with being flexible on price too!

Good experience, pleasant professional help, and picking the peace out smooth transition checking out all in all very good experience

Great service from selecting, purchasing and delivery.

Sedina was incredibly knowledgeable and helpful! She made it so easy for us to make the right decision for our family!!

Curious, timely service.

The manager on store who goes by the name Malachi is extremely rude! Below is the conversation which took place a few minutes ago when I enquired on the status of the items which we have been waiting to receive since several months. We ordered couple of items of which two lamps were to be picked up from the store (we were never told explicitly they are supposed to be picked up from distribution center). When I went to check on the status on Dec 23, 2024, this guy was the manager on the floor and told me that he will go and get the items from the distribution center. I offered to pick up from the store on Lima road as long as the items are there but his words were to the effect that he will make it right and gave me his number to confirm the next day. So I took his offer. For four days, no update. I did the First follow up myself on text on Dec 27th and he came back with the reason that his car is not working. Fair enough. Second follow up on January 4, and he comes back at me so rudely and texted back in a derogatory tone asking haven’t I read his previous message! And then have the guts to say that it’s not fair that he gets a bad review. Well, you are the one who spoke rudely, not your salesperson.

We walked into Ashley Sleep looking for a new mattress. After expressing our frustrations with ones we have bought in the past, Marc Ramsey did an amazing job! He was very knowledge, helpful, and friendly. We would definitely recommend anyone looking for a new mattress to go to Ashley Sleep Center and talk to Marc.

Great service..

Joanie was super friendly & made sure we got exactly what we wanted!

Matt was very helpful to find us the perfect mattress to fit our budget!! He was awesome to work with and had a great sense of humor. We have shopped Ashley before, and they have always catered to what we needed without being pushy. The whole staff is a pleasure to work with.

Went in looking for just a dresser and chest and fell in love with a complete bedroom set! Tim was the one that helped me and it was an absolute pleasure working with him, he was so knowledgeable, so nice and so helpful with the entire process. Would definitely recommend Tim for all your future needs with Ashely!

Joanie was excellent to work with. She is very knowledgeable, personable, has a good design sense, and shared a lot of practical information about the furniture I hadn’t considered. Best of all, I appreciated her hands off, no pressure style. 10/10

Very good help! He explained everything very well and gave many options. He was very respectful and laid everything out!

Marc was very helpful finding the right bed for our son. Delivery went smooth. Delivery called and gave me the 8a-11a window. The guys showed up at 8:25am and were in and out within 15 minutes. They cleaned up after themselves. Great job!

Staff is horrible, they didn’t have anything I liked in stock so they helped me pick something out and ordered it, when it arrived it wasn’t exactly the way I thought it would be so I went back in and no one would help me finally spoke with the manager he was rude and not helpful at all, when I asked to speak to a supervisor he said there was nobody, I said you’re telling me you’re the end all be all of Ashley furniture and he said as far as I was concerned yes and if I didn’t like it, I should shop somewhere else so for the rest of my life, I will shop somewhere else

Wonderful experience. I had just left a competitor and was treated rudely. Was on edge when I arrived, but Marc was kind and did not pressure me into making a purchase.

We found the perfect sectional and kitchen table for our new house. Noel was very helpful in finding just what we needed.

Ashley Furniture at Lima Road in Fort Wayne has a Customer First engagement model. I had the privilege of working with Sedina, Product Specialist, Malachi, Store Manager as well as the store’s administrative support staff. To give some context: On Christmas Day, I found a Harphan 60” TV Stand for my mother on the Ashley online website which would work for her wall space available and the new 55”Samsung TV. When I went back on the Ashley corporate online website to order it on the day after Christmas it was sold out. I went to the Ashley Furniture Store near my mom in Fort Wayne on Jefferson St to see if they had one on their storeroom floor or if the store could order the out of stock TV Stand on the Ashley Website. They were not able to order the discontinued TV Stand and had none available on their showroom floor. Audrey, Product Specialist, referred me to the Lima Road store. In my engagement with the Lima Road Ashley team, it was identified only 1 of the discontinued Harphan 60” TV Stands was available in Indiana. Sedina and Malachi worked with me to not only locate the Harphan 60” TV Stand at the Mishawaka Store but also honored the discounted Ashley corporate website price. The engagement with their administrative support team was streamlined. Sedina worked with me to also schedule the delivery date to a time when I will be back in NE IN to assist my mom with the new TV Stand and TV setup. Overall, I have been very impressed with the follow up communications as well from Sedina. The Ashley Store on Lima Road in Fort Wayne will always be my ‘go to’ store for Ashley furniture products in NE Indiana.

Sedina did such a great job helping us choose a recliner a few months ago, we just bought a second one!

Tim was incredible! I didn't have high hopes of finding something that would fit my style (my vintage looking) and sure enough he found us the perfect set! He was amazing to work with and got us an amazing deal!

Noel is an excellent sales associate. He was extremely helpful in helping us find the right furniture for our new home. He listened to our needs, searched for items to fit our spaces at home, offered suggestions and wasn’t pushy at all.

Very professional and great to work with! Thank you so much for your help today!

Excellent showroom and selection. Our salesman Bob was friendly and knowledgeable. Ended up finding and purchasing exactly what we were looking for.

My husband and I were looking for a living room set. Bob, from the Ashley store on Lima Road, listened and worked with us. He also made himself available for questions after the sale. When the sofa and loveseat went on sale shortly after our purchase, Bob was able to make the price adjustment for us!

Jacob sold us an awesome sofa and loveseat. He was super knowledgeable and so patient with all of our questions (and our 7-year-old). So excited to have a comfy couch to help my back pain! 🙌

Joel was great with helping my dad decide on a recliner

Very positive shopping experience. No pressure from salesman Tim. Showed us what we were looking for, gave us all the information needed, and then gave us space to make a decision! I would recommend!!

Very knowledgeable about the products, able to answer questions and encouraged to try out different options on the couches

We had bought a mattress MONTHS AGO! And still haven’t received it. The dates keep getting changed and delivery is pushed back constantly. We had bout this mattress under the impression that we would get it in 2 weeks. (Promised by the salesman that sold it to us). 4 weeks ago by and I called, no bed. Another week goes by, no bed. They said oh you’ll get it by December 21st- we called, no bed. They said we’d get it by December 27th- they called us, no bed and proceeded to give us the excuse that it’s Christmas. I would have understood that if we bought the bed last week. But we bought it MONTHS ago. He had no problem selling it to us and getting us to buy but ones the transaction was done. All the care walked out to the door too. Seems like they’re just money hungry and don’t really care about their customers. I will forever blame my back problems on them because I should be sleeping on cloud 9 with my new mattress. Am I ever going to get it? Does anyone else have this same issue right now?!🤬

I admittedly have not had the best of luck with Ashley Furniture. That changed this weekend when I went to the Lima store location and met Noel. He took my attitude about my previous experience like a champ and then proceeded to change my mind. He was knowledgeable and worked for me in the space I needed him to without judgment. It was much appreciated and will go back to him in the future.

We had an awesome experience with Remi helping us with our purchase. She’s a great designer and was very helpful. We would highly recommend her!

We came in not knowing what couch we were looking for, Sedina and Joel were patient and knowledgable which made our buying process very easy.

Great customer service! I was not expecting to purchase but Remi made me comfortable enough and expressed her knowledge of the materials, quality and sizes! Great experience! 10/10

Staff was very helpful, deliver was on time and easy! We will shop here again

Great customer service

Tim was very good to work with and didn’t pressure us into buying anything at all. Great experience

We had an amazing experience at Ashley today. Sedina was so amazing and made our purchase a great experience. She was not a pushy sales woman, but provided information and insight on our potential purchase. I highly recommend her on your next purchase. Thank you Sedina.

Bob was a rockstar definitely a ninja of the furniture selling business. Answered all my questions instantaneously very knowledgeable in the product very knowledgeable in the purchasing process. Can’t get no better than Bob.

I’m ecstatic that I got my new sectional. Alyssa went above and beyond helping me with this purchase. Also, Paul and Phil delivered all 7 pieces with care and professionalism. Thanks to you all.

Me and my husband went to Ashley’s to find a new couch. Our Salesman was Tim! He was super attentive and was patient and didn’t try to just push us out the door, he made sure we were taken care of and we left with something we loved! He was amazing!

Very helpful and very impressive with the help we received thank you

Never recommend them

Sedina was friendly and knowledgeable. She helped us look at the options that fit our desire for easy to clean and durable fabrics since we have small children. She was patient as we had to come back a second time and answered all our questions. We look forward to using the sectional and ottoman Sedina helped us find.

Tim was very helpful, very honest, great to work with, I just had a very good experience with him all around! I highly recommend him!

Loved my experience buying at Ashley!! Tim has become my go to guy—helped me sort thru the many options and found just what I needed. Malachi sealed the deal for me. Great customer service. Well done gentlemen.

Tim was very helpful

Amazing furniture, 5 star service!

Joanie was super helpful and got us a great deal on a beautiful sectional. Thankful for Chris and Joanie and the Ashley crew. :)

Noel was great! Understood our needs and earned our loyalty.

I was so blessed today to have Joanie working in the Mishawaka store instead of the fort Wayne location. She was everything I could ever ask for in a sales associate, and I spent years in sales management. Keep your eye on her, Ashley. This one has management spelled all over her. She was pleasant, reassuring, confident, and knew her stuff, and even got me to look into more than I was there to buy, but she wasn't pushy. She made me excited to make my purchase. Now my parents will have a new couch and I'm looking at a new bed.

We had such an easy experience with Noel. He helped us pinpoint exactly what we wanted & was very efficient!

Noel was a big help! In and out under and hour with a sofa and 2 coffee tables.

Very helpful to my grandson Garrett and his fiance Sophia. Would highly recommend her and the company.

My daughter and i went to Ashley to purchase new furniture for both our living and family rooms. We were met by Sedina who was attentive without hooving, friendly, and patient with us. She made sure all of our questions were answered to make sure we made the right choice for our home. We are looking forward to receiving and enjoying our new furniture!

What a great store to shop in! Malachi is knowledgeable, kind, and just a great guy to work with!

Terrible experience. Waited 4 weeks to pick up a Chest dresser, just for it to be unusable. Customer service is a joke.

Joanie was so helpful and amazing to work with! Can't wait for our new couch to be delivered!

Great service by Tim - would highly recommend to anyone looking for a quick and pain-free expereince!

Awesome. Matt was very knowledgeable and professional. Didn’t pressure us. Was fun to work with!!

Allisa did an excellent job helping us decide on a sectional and coffee table for our living room area. Discussed all the options available to us for our purchase.

Thank you Noel and Dave for the great customer service.

Absolutely terrible communication from this store. I will never shop at this store again. Very disappointed with this store. Just unacceptable with the way we were communicated with.

Sedina was wonderful and very knowledgeable! Impressed with her great insight on Tempur-pedic! Best customer service we’ve had at Ashley!!

Jacob was super helpful and listened to what I was looking for.

Joanie the gal that helped us at store was absolutely fantastic. Very nice and went out of her way to accommodate us

Don’t ever fall for their extended warranty BS!! They play dirty and don’t hold their end of the bargain! They sell you on it and when it comes time to utilize it they deny every claim!

Absolutely amazing!!!! Ray and Sedina went above and beyond helping us out. Thank you so much! They both allowed us to visit, revisit, and revisit the displays over and over until we finally were comfortable to choose. Then the store closed at 8, and they stuck it out another hour on Black Friday to help us complete the sale. I would 100% recommend that anyone who goes into the store to search both of them out. No pressure from either one of them the whole time. That was worth it to me!

Marray Jenkins was great in helping us find a lazy boy recliner for my dad! Not pushy in any way and very professional! Thanks Marray!

Awesome prices awesome staff! I highly recommend this particular store because of Malachi Silmon, he was such a great help for all my needs, all I had to do was tell him exactly what I needed for my house and the colors I wanted and right away he showed me everything I asked for. He was patient and kind and knew his stuff about the store and what different furniture pieces they have. He helped make my experience with Ashley furniture one of a kind. Thanks again Malachi, my mom and I really appreciate you!!

We came in with an idea of what we wanted. Tim took us back to the recliners showed us a couple options and got us in and out real fast. No BS

Kind fun environment! A++

Bought Labor Day sale mattress and frame. It’s now Black Friday sale and I STILL don’t have my mattress or frame. Continuously told “it should be here next week”. I’ve called and inquired several times without any reasoning as to why it’s taking so long. Have yet to receive a call to schedule delivery. I think 3 months is excessive. Had planned on helping my mom purchase bed here as in store service guy was helpful but no longer recommend. Not happy. Where is my bed?!?

Had a good experience working with Remi this past week! Looking forward to our new piece.

Tim was awesome! He walked us through the process and we found our dream furniture set. He was very patient and worked had to make sure we got what we wanted. We will always come back and we will let everyone we know to come here. There is no need to go anywhere else.

Great experience, even with the Black Friday caos! I highly recommend Tim. He was very helpful!

Good experience. Tim helped us find the right recliner loveseat that met all of our needs.

Showed up within estimated window. Courteous, professional and fast.

Bob was great! Funny and fun, lighthearted and very helpful

Ashley always comes through for us. Especially when you are dealing with someone like Bob.

Great service by Murray and the mattress expert (whose name I can't currently recall) They took the time to explain the features of the furniture, matresses, and adjustable bed frames. Wonderful selection. Amazing Black Friday deals are on right now too. The white gl9ve delivery movers, Gavin and Paul, were awesome! Punctual, professional, and set things up really well in the quoted time.

I am so very pleased with my visit to Ashley’s and my purchases . Alyssa and Mike were amazing . They worked together in making sure my needs were met on all levels . They made sure everything was in place down to the T. No matter what I wanted to change they found away I check and accommodate what I wanted . The customer service was top tier and they showed genuine care and concern for the things I was looking into. The knowledge given was worth every last dime spent . Thank you so much I’ll be back for sure it just won’t be for another mattress . You all rock !!!!!!!

Sedina was super nice and helpful. She has a wonderful and caring attitude.She gave us advice on how to even arrange the furniture. Sedina was very knowledgeable about the furniture we bought. Great delivery team. Super nice .

Found the furniture I was looking for at Ashley on Lima rd. Ask for Sedina, she is the best. Very helpful.

We had a GREAT experience purchasing furniture for the grandkids bedroom this past weekend. We dealt with Remi who was EXCELLENT!!!! She was very friendly from the outset but not overbearing. She helped us find exactly what we were looking for AND got us the best price I have seen, even online. Remi then introduced us to Mark in the sleep center to complete out the set with a new mattress set. Mark was great also asking all the pertinent questions to get the best set that met our needs. From there he let us try out several that fit this criteria. We were allowed time to ourselves to try these out and discuss without him hovering around. Very pleasant experience for once. It was nice to make a decision without any pressure. Back to Remi now to finalize. Since we purchased a complete package we qualified for FREE delivery and setup. Great deal. Completing the transaction was easy and the team in finance was great. I didn’t get her name but we had fun checking out and it made for a really great transaction all around. We would definitely recommend dealing with Remi and Mark if you have any needs. They were the best!!!

Ashley furniture is a great place to get furniture tables and I also purchased a mattress and box springs.Julie my sales contact was great and accommodating.The two delivery guys were fantastic also. Unfortunately do not know their names.

Very happy with Matt. He was our sales representative. He was reliable and followed through perfectly. He was very helpful with assisting me with my specific requests, on fabric type, color, depth, and size. He essentially and successfully picked the perfect sectional for us. The delivery was on time and the coach quality is terrific!! Thank you Matt & the Ashley team!!

Tim was fabulous to work with. I left the store feeling great about the furniture I ordered but more importantly, I felt zero pressure…just fun banter and discussion until a decision was made.

Great energy and very nice! Willingly to work with the different circumstances. Overall great to work with.

Great selection, fair prices! I shop here frequently.

Remi was very helpful. She worked with me and went above and beyond. Helping pick out everything. Will recommend her to everyone

Matt Gaunt was very helpful ad knowledgeable about the mattresses. He was super nice and we ended purchasing the bed mattress, thanks to his help.

Remi did such an awesome job! She listened to our needs, provided great styling tips and even came in on her off day to help complete our selection.

We were greeted by Malachi when we entered Ashley Furniture. Malachi was not the typical 'salesman' that we did not want to deal with. He was INCREDIBLY informative & understanding. He listened to our concerns & what we were specifically looking for & proceeded to show us his recommendations that accommodated to our needs. When we detoured away from his suggestion due to pricing, he was, yet again, extremely understanding and informative on our new choices. Malachi pushed his people to provide us the best offer & he was just absolutely fantastic. We were so happy we went through him. He checked in with us at the end of the week informing us what he knew about our estimated delivery. The delivery came in 9 days & the delivery guys were fantastic. They came in, were informative, and installed everything for us. They were super quick, in and out. Our experience with Ashley Furniture was amazing.

Great furniture with fantastic delivery and setup. Highly recommend.

Alyssa was a gem! Friendly and knowledgeable. I would recommend her to everyone shopping for furniture.

Marray was most helpful. We knew what we wanted and he helped us get it. Now my son and new daughter in law will have the couch they wanted. THANKS.

My wife and I had been searching for a new kitchen table and chairs. We went to numerous stores with no success—until we went to Ashley furniture. We had the opportunity to work with Alyssa, who spent the entire evening putting together a set that we are very happy with. Alyssa was kind and patient and went out of her way to find the right set for us. We even ended up purchasing living room furniture. We will definitely go back to Ashley Furniture and work with Alyssa. If you are looking for someone with a great personality, who is very knowledgeable, and goes above and beyond to find the right furniture for you, go see Alyssa.

Friendly no pressure very informative

Malachi did a great job showing me around yet giving me time and space when I needed it.

Bob was awesome, I shared with him the reason why I needed to find a reasonably priced recliner asap. My girls and I found one that was perfect for their dad, but it would have to be ordered and it would take a couple of weeks. That was not going to work for us due to it being time sensitive. Bob made some calls and made it happen for us. Thanks so much for going the extra mile for me and my family. I will definitely pass on the word to my friends and family. Thanks again.

Talk to Matt Gaunt! Dude was awesome! Even recommended an awesome dinner spot, soulbird!

The delivery of my Ashley furniture was on time and in excellent condition. The delivery guys, Paul and Joe, were professional and friendly. They set up my furniture, and I was really pleased with the service! Thank you so much!🙏🙏🙏🙏🙏

This young man was very helpful , patient with my decision and great person to work with! I have shopped with Ashley for many years!

We had a great experience with Matt this morning. In and out in 35 minutes with a great purchase with no pressure but great recommendations. Very happy customers 😊

This was our first time visiting and purchasing from Ashley. We spent almost 2 hours looking around, sitting on all of the furniture and asking questions. Jake was with us the entire time. He answered all of our questions, joked around with us and made sure we were comfortable. Definitely looking forward to receiving our furniture and will be shopping at Ashley in the future. Thank you Jake (from State Farm)!

We had a great experience with Tim at Ashley!

Marray Jenkins is a great salesman, was patient with us, helped us find the right couch at the price we wanted to spend. At the price we spent the quality was much better than the discount stores items. Again we will be buying our next piece of furniture at Ashley's.

Had a wonderful experience with Tim at this location! He was very attentive but made sure to give space when I needed it and didn’t pressure me into buying anything or signing up for anything I didn’t want to! He made the shopping trip very easy and simple and I left feeling great about the choice I made and feeling taken care of!

I bought a couch from this store and failed to measure my doorway which made my couch not fit. I was so stressed out but when I called the Ashley store on Lima road Quinn went above and beyond to ensure I could return the couch even though they were about to close. Then the owner himself stayed late to personally help me. When I went to revisit to find a couch that would fit Joanie was patient and worked with me for 2+ hours to make sure I got the right couch. Cassandra and Bonnie also made sure I was squared away at the end when it came to communication and paperwork. I’ve never been so impressed with the outstanding customer service I received and am beyond grateful for the kindness and patience with this messy situation. Gained my loyalty to Ashley! Thank you so so much.

Super excited about the beautiful furniture we picked out. Sedina was very friendly and helpful!

Beautiful furniture and excellent customer service! Noel Campos did a fabulous job of listening to our preferences and finding a few sectionals that would be the best fit for us! He was patient with all of my questions and gave me all the information and space we needed to make a decision while being readily available when needed. It was a great shopping experience and we are excited to get our new couch!

We went in to Ashley with a rough idea of what we were looking for. Sedena helped us and gave us the perfect amount of support and time to look over items on our own which was appreciated. Overall, I feel that Ashley is a good sweet spot of quality to affordable pricing.

Go see Tim!!! He was Phenomenal!!!!

Great working with Tim at Ashley’s. I highly recommend working with him when you have a furniture need! He will get you in and out with what you need.

Bob Cornwell was great to work with

Tim was very helpful!

Bob was great! Told him what we were looking for and he walked around the store pouting out different options. Bob was very patient and personable. Go see Bob for you home furniture needs!

We went into the store to just look. We were not sure what we really wanted but were looking for a loveseat. The first sales person was super helpful and answered all questions, but she felt like she was not able to get us the help we needed with decisions, so another person stepped in to help, and she was also very knowledgeable and helpful. She was able to not only get us a loveseat, but loveseat, couch, and coffee table with, a holiday sale discount

A man met us (cant remember his name) when we entered the store. We had specific furniture in mind. He handed us over to Remi and we couldn't have been more pleased!! Remi is a jewel!! She goes above and beyond! Continually texted me with different items she found. She knew exactly what we were looking for and spent a lot of time with us (texting and meeting) to fine the best deal for us.

Sedina was a fabulous help, with a wealth of knowledge! Thank you so much.

Joel is the BEST sales agent there is! Can’t wait until we get our furniture in!

Remi was awesome and extremely helpful!

Sedina was the most amazing and helpful sales rep! Super kind, answered all our questions and was very helpful! Kim & Gerimiah Hatfield

Remi was so fun to work with! She was very knowledgeable about the furniture. We were unsure of what type of sectional we wanted when we walked in and Remi helped us pick the perfect sectional for our space. Mark also helped us pick out the perfect mattress! He was wonderful to work with! We will definitely be back!

We had another great experience with sales, management, scheduling and delivery. We have dealt with the manager Dave for multiple purchases over the years and he was great yet again in helping with our sales associate Remi for our most recent purchase. Remi was amazing and is a great listener and communicator and knew what exactly we were looking for based on our wants, needs, likes and dislikes. We will happily come back and see both Remi and Dave in the near future!!!! Additionally, the delivery manager Nick was professional, polite and personable and did a great job with his assistant and made for a smooth delivery and installation!

Noel was very helpful and friendly.

Murray the sales gentleman really made us feel right at home. No sales pressure. Just straight forward and honesty. My wife and I couldnt of asked for a better shopping experience.

Remi was amazing! She listens to what you want and your likes/dislikes and made great suggestions and helped us find amazing furniture pieces!

Remi was a joy to talk to about furniture options and features, and was very knowledgeable about every sofa we inquired about. She even went as far as showing us the frames underneath so we knew how durable it was. We were quoted 3 weeks for our sofa to arrive and yet Remi contacted us 4 days after purchasing to tell us it would be in by the end of the week. 4 stars only because we were promised a discount which we never received after I reviewed the price of our sofa online.

Tim was very quick n thorough with helping me find a new lift chair very pleased thx Tim from Ashley Furniture

Remi our sales consultant was very helpful In finding the correct match for our new sofa and loveseat.

Had a great experience with Dave. He took the time to ask the right questions and got us in the bed of our dreams!! He really went the extra mile!! Would definitely recommend Dave

Very nice gentleman not pushy at all very patient and helpful.

Noel was very helpful and friendly. Worked with us to find the exact couches we wanted went above and beyond to show us different colors and styles to make sure we were satisfied