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Ashley Store | Fort Wayne, IN 46818
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Fort Wayne, IN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Fort Wayne, IN
How to Find Us & When to Visit
Customer Service, Quality, Selection, and Diversity
Ashley Stores Give Back!
In-store offers
What our customers say
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Couldn’t ask for a better smoother delivery! The guys are even early, brought everything in no issues! I would recommend Brandon and Alex to anyone! Great job
Salesman Dave was 10/10 and the delivery was quick and easy set. They all did great thank you
Alyssa at Ashley Furniture was outstanding, offering exceptional customer service, attentive support, and valuable product knowledge, ensuring a smooth and enjoyable shopping experience. Highly recommended.
Very friendly and helpful
My wife and I went to another furniture store at first, and got a full quote for what we wanted. We then walked into Ashley and talked to Sedina. Let me tell you how AMAZING our experience was. First off She was VERY welcoming. She wasn’t pushy at all with the sale. We bought that same day with her because of their deals and because Sedina was just incredible to work with. 100/10 service!
Great experience with Jacob. No pressure to buy but shown a lot of great options. Found the perfect couch for our new family!
Sedina helped me 3 years ago when I moved to Fort Wayne and I was so impressed with her and how she treated me that I sought her out when I needed to replace my rocker recliner. I reached out and she had changed locations. I made an appointment to meet with her today. She was warm and friendly, helpful and knowledgeable. I will continue to work with her when I need furniture. I highly recommend her.
Phil and Nick did a phenomenal job of setting up all the furniture! Everything was nice and neat and orderly when they left. Very grateful for their courtesy and professionalism. Abbie did a wonderful job and helping me choose the furniture. I had an amazing experience with this store!
Professional delivery and set up. Great experience
Dave W. Was an outstanding sales representative. He helped me with everything I needed and was friendly and professional throughout. I would recommend Dave to anyone.
Ian put in the time and effort to help us find what we were looking for, and kept us up to date on delivery. Great experience.
My husband and I had the best experience here! Our product specialist, Joanie was amazing and so sweet. She helped us find the perfect dining room table and chair set for our home. Thank you again Joanie!
We were just looking for bar stools, but were treated as if we were furnishing an entire house. They were very patient and helpful.
Marc was great to work with! Very knowledgeable and gave us the information we needed to make a decision. No pressure at all! Easy transaction and great communication!
Friendly, no pressure service. Showed knoledge of what I was looking for.
My experience was great, Sedina is who helped me. She made me feel like family & genuinely cared to help me find the perfect couch I was looking for. Highly recommend Sedina to anyone furniture shopping at Ashley.
Luke Rittenhouse is very knowledgeable and sincere in selling the best fit of mattress to each individuals personal preference. He and Ian Harberson were helpful in assisting me to choose the best mattress- which turned out to be more than I expected! Thank you Luke and Ian, I am sleeping soundly and cooler now!
JoJo was very patient and kind with our visit! I would highly recommend her to any of our friends and family.
Our service was great here!!
I had a very positive experience working with Alyssa at Ashley. She was helpful & honest & helped me find what I was looking for.
Very helpful and informative on the selection of our couch and love seat.
Matt was great to work with and made my experience very pleasant. He was very friendly and was able to answer all my questions. I was in and out with a new couch within 45 minutes and the paperwork to purchase was nice and simple. I would definitely shop there again.
Fantastic. Marray was wonderful and great to work with. Thank you!
Joanie was the best sales person I’ve ever had. 11/10 hands down recommend her. We have four kids and can’t have nice things because.. kids. She went above and beyond to help us find the perfect couch in our budget and didn’t judge my circus walking into the door but treated my chaos like her own family. Seriously, not sure it can get ANY better than that.
Sedina made our experience so great at Ashley Furniture! She helped us create a space and feel confident in the selections made for our living room.
Caleb and Matt were great!
Noel was very informative and helpful.
Thank you Noel Campos for the patience & great service!
Our purchase was smooth and our salesperson Sedina was friendly, knowledgeable, caring and she heard our request without pushing her own agenda. We will definitely recommend and shop here in the future. Thank you! Just called to check on our furniture status and instead of 2 weeks as originally told, we are not expecting our furniture until the first week of August! A full month after placing our order. We are borrowing a trailer to come get our furniture and cannot just keep this trailer indefinitely while we wait for our furniture!! Not cool Ashley 😞
Remi was excellent! From our greeting at the door to every question we had. She knew what I was looking for. Thank you Remi!
Joanie is amazing and very friendly and not only greeted me as soon as I got in but was personable and made sure I left with the right product. Thank you Update. Just got my furniture delivered today and it was just as comfortable as the model I sat on in the store. Paul K and Adam J were awesome deliver drivers and super friendly. Thank you all for a wonderful experience and I look forward to buying more furniture in the future!!
Joanie was amazing definitely made me feel at home and did no pressure me into buying anything I didn’t want 10/10 would recommend
The guys were awesome, very helpful and friendly. Would highly recommend
Was greeted at front door and shown s all options in the store. Very reasonable prices and efficient service. Would recommend to anyone looking for quality on a budget.
When you are in need of Furniture or Bedding go see Joel at Ashley. He was Great help! We not only got our Furniture there we also got a Bed! Awesome Price too! Go see Joel He's the Man! Tell him Chris sent you!
super great service! he was really honest and did not push us to buy out of our budget.
Matt Gaunt was my sales person and he was very professional and knowledgeable on their products. He helped me furnish my new apartment for an amazing price!
Waited a bit longer than I expected but happy happy with the quality! Friendly service and top notch delivery guys! Thanks Ashley!
Friendly and compassionate employees. 3 out of 4 people my family interacted with are really great. One of the representative did above and beyond ensuring we got the services we needed same day. We couldn't be happier.
Alyssa was great. She made us feel right at home and made sure we were able to get everything we wanted. We ended up spending way more than we had planned on but I’m not at all mad about it. 10/10 highly recommend going to her!
Large selection and easy to work with. Thanks!
Happy with our new furniture. Delivery by Paul and Julian was top notch!
After being told my furniture would be available in approximately 3 to 6 weeks, my love seat came in a little later but the oversized chair took OVER 5 months! (We are supposed to get it this weekend finally) - When we bought the furniture we were told it was in stock but several weeks went by and the date kept being pushed back for unknown reasons. After calling multiple times, I was promised to hear back from a manager on 3 different occasions but still have never heard anything back to this day. Very poor customer service. We did the 90 days same as cash/financed so after they got their money, they didn’t care! I will never buy furniture from Ashley again !
Alyssa was such a great help finding the perfect couch!
Alyssa was very friendly and furniture selection is very good
Very helpful, thank you!
Went to Ashley looking for a sofa that fits my family’s needs. Customer service was pleasant . Sedina was very personable and welcoming! She helped us find the perfect sectional. Just waiting to see if customer pickup goes well:)
Dave is great! Made it a quick and simple process. Ask for Dave if you want great customer service.
Had a damaged product on first delivery from transport; however, Ashley delivered a brand new dresser the following week. Delivery guys did a great job and we’re thrilled with our new furniture!
The delivery team was outstanding. They were professional and so nice. Took every precaution to ensure they didn’t damage anything or let the air out of the house.
I believe that sales people need to not be so pushy. And follow you around the store where you don't feel like you are comfortable enough to have time to imagine what you're looking for in your home. Hopefully they're not working on commission because that is not the way to go. Some pushy commission looking for a paycheck person
Ian and Luke took great care of us and were very patient with my indecisiveness. They had a great selection and we found the perfect pieces for our new home.
Experience was absolutely wonderful. My salesperson was absolutely amazing Remi helped me find the perfect couch and loveseats. Remi and the manager went above and beyond. I absolutely can't wait to get them. They were super. Thank you both!
Our salespeople were both very friendly, knowledgeable and engaging. Kam helped us pick out the perfect mattress and Jonie helped us pick out an awesome bed frame. We would definitely purchase here again.
Noel the salesman, was great helped us and made us laugh at the same time, helped us find a couch we really loved.
Noel was amazing to work with! He made our purchase super fun and light, and was very professional while also being hilarious. I would definitely recommend working with him! He gave us a deal we couldn’t resist.
My experience with Sales in Mishawaka was great, however the customer service for delivery is absolutely atrocious and because of my experience I will never purchase from Ashley again. Attached are pictures of the dirt stains I received on two of my cushions for my brand new couch. These stains are of course unacceptable, so naturally I expected their technicians to be able to come to my house and take care of it. They responded by saying I must bring the stained pieces to their location or otherwise incur a $129 charge to have their technicians come to my home and clean the couch because I did not originally purchase the “white glove delivery”. Holding the customer responsible for dirt stains on a brand new couch is completely ridiculous regardless of which delivery method the customer chooses. This is especially unfortunate for me, as my vehicle cannot fit my ottoman which is one of the stained pieces. I would recommend taking your business elsewhere.
Nick and Phil did a great job. They were friendly, helpful, and efficient with moving the furniture and getting it set up.
Bought a table and chairs, they seem sturdy and were fairly simple to assemble. The big issue is that one of the leads for my table was assembled wrong in the factory and if I want them to properly fix it they want me to drive back 45 minutes to them, wait for it to get fixed and then have to drive back home. Or I can pay for one of their techs to come to my house and fix their mess up. Quality seems good, customer buying experience good. The whole 3 weeks I waited for it to be in I was told that I’d get updates on tracking and when it might be available for pickup, but I had to call every few days to check on it instead of getting updates like I was told. So customer service I would say is not their strong point. Don’t buy from them unless you plan on paying the extra few hundred dollars for delivery and assembly, otherwise any issues with their products are on you to fix.
Our salesman Caleb was super funny and helpful picking our new couch! We are happy with our choice. The girl at the desk was kind and I loved her green nails!
Luke was a help from the start of the sale, to seeing it through to the finish. Professionalism at its finest. Will be back.
Noel Campos is an excellent salesman!
Sedina was so helpful and inquisitive in making sure I found the right sofa. She had excellent knowledge about each sectional which helped a lot when making a decision. I found a perfect little sofa and I can thank her for it!
Remi worked hard with us to help us find the furniture we liked and met our needs
Noel was very helpful and friendly.
We had a great experience furniture shopping at Ashley Furniture. Noel Campos was very helpful, really nice to work with.
Noel Campos is a qualified, highly capable, and intelligent salesman. His knowledge of furniture, the arts, culture, and science can’t be matched in the greater Fort Wayne area. As a former furniture manufacturer, myself, I could tell immediately that Mr. Campos not only knew the meaning of “quality” in regard to his own products, but he knew the exact measures of the level of quality held by the leading competitors. If you are in the market for furniture, even if you’re not certain what it is you’re looking for, give Noel Campos a visit at Ashley Home Store. He will not only identify the best pieces for your home, but will also be very cognizant of the budget you are working within. As always, I offer a great deal of thanks to Mr. Noel Campos.
Sedina was amazing to work with! I came in looking for a couch and got more than what I wanted for less than I budgeted. Sedina was fun to work with. I will highly recommend Sedina to anyone looking for furniture!
As soon as me and my boyfriend sat on a couch, Sedina approached us with a smile on her face and took time to genuinely get to know us before trying to make a sale. From start to finish we felt heard and taken seriously. Sedina made us feel like more than just a dollar sign. Will continue to come back to this location for our future housing needs!
Remi was so helpful and a joy to work with💜we instantly hit it off and enjoyed great conversation while working and seeing all the different options for purchase. We found what we wanted plus a few extras! She’s a keeper and so sweet!
Window shopping a few weeks back and saw some bedroom furniture I liked. Went back today and pulled the trigger. Noel was super helpful and me squared away in no time!
Nicole was friendly and not pushy. Bought a new guest mattress. Delivery was excellent. Brandenn and Collin were friendly and helpful.
Sedina was great! She was very understanding and did not pressure us into anything. She helped us out every step of the way through the whole sale with everything we needed. Definitely recommend!
We had a fantastic experience purchasing our couch. We spent a day at over 5 stores in Fort Wayne. Jacob was the most personable and knowledge salesman we encountered. He explained the benefits well and knew his product. We highly recommend Jacob and his team. We are eager for our new couch!
Malachi was extremely helpful in picking out our new couch! Great service!
Remi did an awesome job! She was really helpful.
Noel Campos was amazing with helping us find furniture for our 1912 remodeled farm home. He helped us with finding what we needed at our budget and most importantly saved us a trip to other furniture stores. He is a great asset to Ashley Home Store and highly recommend him to help you with the selection process.
Had a very friendly and informative salesperson.
Always have a great experience! This latest time shopping was for the tent sale and Ian was very helpful!
The salesman I had, Joel, was amazing! He was very informative and very friendly. Got me some deals 😉
Very Professional
Great experience with Caleb and the Ashley team today. Great friendly service. Thanks again!
Sadina Bear was amazing! Would definitely give her a 10 out of 5!!!
We had another store fall through on us. I called Ashley’s and they were able to help me find some furniture sets that were in stock. The sales associate, Ian, came in on his day off to help me. He was not pushy, showed me what would be available to be delivered within the week, and was able to get me set up with furniture. I purchased on a Thursday, and my furniture was delivered on Saturday. The delivery team did a great job assembling the furniture and setting it up. It was such an easy and quick process. We will definitely be coming back with our business.
Sales manager, Dave Watt, did an excellent job and was very helpful with all of our needs.
Sedina helped make the buying process so smooth and easy. She was personable, friendly, and very knowledgeable. We had an amazing experience picking out a mattress with help from Mark. Highly recommend
Noel did a great job on helping me choose a couch from Ashley Furniture! Thank you Noel!
My wife and I would like to express our sincere appreciation to Marc Ramsey for his exceptional assistance during our mattress purchase. Marc's approach was refreshingly non-pushy, allowing us to feel comfortable and at ease throughout the process. He dedicated a significant amount of time to thoroughly answering all our questions and addressing our concerns, ensuring we had all the information needed to make the best decision for us. Marc's patience and expertise were invaluable, and we are grateful for his help in finding the perfect mattress. Thank you, Marc, for your outstanding service and commitment to customer satisfaction.
Went in to ask for help to find new brackets for son’s dresser. The worker refused to help but as we were getting ready to leave told us if we buy a bed from him he would get our brackets for us for free. We weren’t asking for the brackets for free just to be able to order the brackets. Will never do business here for the rude and unprofessionalism
Very friendly and professional Will referred my friend and family to you guys. A big thanks to you for all you do.
Goo's Service; Quality and Sales representative!!
Our sales lady was very nice & helpful. Would definitely purchase other furniture from Ashley!
Great service quality product
Salespersons were extremely helpful in helping me find a couch that fit my family’s needs. I have 2 children and a dog, so finding a couch that was easy to clean and within my budget was a task. Ashley helped me figure it out!
I’m thankful I chose to go to the Lima road Ashley to find my furniture. Joel was very helpful and patient. I was able to find exactly what I wanted (and even more) within my budget. Great experience and I would recommend this store!
Great customer service! Sedina was very friendly and helpful! Love her enthusiasm!
Let me start by saying pushy salesmen are a huge turn off! No piece of furniture is worth the headache. I'll walk out first. That said, Malachi may be a "salesman", but he is genuine, personable and extremely helpful. He carried around a pillow until we found the perfect couch to match the chair I chose. I've not been to Ashley Furniture before, but I'll definitely be returning thanks to Malachi!
Great customer service from Alyssa! Definitely made us feel very comfortable.
Noel was great. Gave us a great customer experience that felt perfectly balanced with attention and personal space. Super excited for our new sectional!
Very friendly and knowledgeable staff, they definitely make you feel comfortable and don't try to force a sale. They worked with us and got a great deal on what we wanted. Very happy with our experience!!
Sales agent, Sedina, was extremely helpful and patient. I recommend her to anyone who reads this message.
Dave was very helpful and knowledgeable!
Friendly, great job. Thanks Noel
Luke was great in helping me find that “right” couch.
Dave was great! Very helpful and even moved things around so we could see the pieces together.
Professional, explained the product very well! The associate Alyssa i worked with was very good and made the buying process a breeze. Would recommend 100%
Been looking for the right sectional and the right price. Found it today and what a great friendly sales crew! Luke Rittenhouse thank you so much! The lady with the pink phone.
Sedina is an amazing person to meet and get to know. She will help you with everything and give additional information about furniture such as beds, couches, tables, chairs and even life lessons if needed to be heard. I love how straight up she is and how humble she is as a person. Definitely would recommend her to tour through Ashley home store. 🙏🏾
Your amazing!! 🤩 5 stars all around!! If you need anything ask for Sedina she will help with everything. Very knowledgeable and can help with a humble heart. Thank you so much from us both! Looking forward to sleeping gracefully 🙏🏽
Alyssa was very helpful. Friendly, answered all our questions. Met our needs.
Today ONLY! The Ashley Homestore Lima Road is giving a bed away when you buy a bed! We are catering to our community and the children in need. Children between the ages of 3-17 will receive a new mattress when you as our loyal customer purchases one no matter the price of the mattress. Looking forward to helping you find what you need while helping our community!
Come in l, and see Noel for excellent customer service!
Joanie was really helpful finding the furniture I came in for. And she worked hard to get me the best price. I enjoyed working with her to choose a chaise.
They were prompt and polite. I felt the price was a bit more than what I had shopped around for but the service was good. The delivery was fast as well.
I recently visited the Ashley furniture store and had a great experience with one of their employees, Alyssa. She was very caring and knowledgeable about the products they had in store. Alyssa took the time to answer all of my questions and helped me find the perfect furniture pieces for my home. I appreciated her attention to detail and her friendly demeanor throughout the entire shopping experience. I would definitely recommend visiting the Ashley furniture store and working with Alyssa for all of your furniture needs.
I absolutely loveee my couches!!!! It’s been a few months now and I’m still in love! ALYSSA WAS AMAZING FROM START TO FINISH!! It was more than a sale for her and more than a purchase for me! She knew exactly what I was looking for and I absolutely loved working with her. Her work ethic and humor made the process seamless. I definitely recommend Alyssa a thousand times over! The delivery was smooth…incredibly smooth, and there weren’t any issues. I also really liked the welcoming feeling I received from the other employees at the store - gosh I still remember like it was yesterday!
Thank you Joanie for great customer service!
Luke was great and very helpful. Good job!!
Malachi was so fun to work with. He made the process smooth and easy when we bought our couch and ottoman. Very knowledgeable and personable! This is the 2nd time we've bought from Ashley stores and it definitely won't be our last!
Thank You Jacob Walker for getting us a new bed I am so excited
After our second trip in the store Luke did a VERY SUPERB job! He was not trying to sell us on anything! He had the attitude of take it or leave it! Which we appreciate. He answered questions in great detail had a delightful time joking with him. When it comes to sales and it’s a good product it will sell its self! Luke let the item do just that. Not to mention I left my ID and card and he brought it to my house!!! Unfortunately I can only give 5 ⭐️⭐️⭐️⭐️⭐️ If ever in the Fort Wayne store ask for him, you won’t be disappointed!!!
Our salesperson joannie was very informative and friendly. We enjoyed our time spent with her. She did know the product and provided us with very good results.
We bought a dresser from this location and Luke man helped us out. When we go furniture shopping, we are going back to Lukey Dukey.
Malachi was the best to work with! 10/10 will definitely be back in the future.
I worked with Joanie who was wonderful.She helped me choose my sofa and ottoman. It was what I was looking for. I’ve not had a bad experience with Ashley anytime I’m I’ve shopped there. 😊
10 stars! Joanie was so nice and knowledgeable and got us an amazing deal!
Joanie has great customer service! She was so helpful in helping us pick out our furniture. Also very patient! We made a friend visiting the store.
Matt was very helpful! I had a great experience
Colin and Paul did a wonderful job! They didn’t bang up my walls at all. Pleasant gentleman.
The two guys were great. I appreciate them.
Staff very friendly, knowledgeable, and helpful. Highly recommend. Alyssa is a rockstar!!
I highly recommend Ian! Great salesman and not pushy at all, was completely transparent about payment plans, and even made sure to match the online price which was $600 dollars less.
Sedina was simply the best at helping us find exactly what we wanted. She’s informative, punctual and goes the extra mile in friendliness and professionalism. Would ask for her and recommend her every single time.
Dave watt was salesman and he was straight to the point and very helpful
Malachi was great! Very helpful and I appreciated him not trying to "sell" me on anything! Would definitely purchase from him again!
The entire experience, from purchase to delivery was exceptional. The delivery guys were very careful backing up the long drive (my fault for not letting the store know we have a circle drive by the house). They were polite and did a careful job of getting it all in the house. We would definitely buy from you again. We love our new furniture!
Great experience buying furniture. Noel is awesome to work with and provided us with such great service. Definitely shopping here again.
Alyssa Weller’s customer service was amazing! We enjoyed working with her.
Joanie was the best (: thanks for helping me find the bedroom set so kind.
Noel did a wonderful job helping us with several furniture purchases for our lake house!
Paul & Adam were very good , delivery was quick and they made sure they did the job right .
2 thumbs down on the 48 hour policy of Ashley furniture's customer pick up ..but 3 thumbs up to the help at the warehouse
The person who assisted me was friendly. Not pushy. Asked me what I was looking for. An helped me with all questions I asked . I will be getting ALL my furniture at ASHLEY STORE .all the employees are nice an friendly. Great place .Thank you
Great customer service. Delivery guys were great!
Sale guy was super nice and very helpful. The guys that delivered and set it up was real nice, respectful, and did it all real quick and efficient.
Malichi was a great salesman and really pushed to get us the best price and accommodate our shipping needs. I would highly recommend shopping for furniture at this store.
Noel was awesome! Highly recommend! He was not pushy but also helped us find what we were looking for by providing options.
The 2 guys that delivered my sleeper sofa were very professional. Great guys.
Great service!
Noel was very helpful, kind and humorous. We will be sure to buy more funiture again and be looking for Noel to help us.
I had such great help from Ashley Furniture Store employees. Malachi was a huge help on helping me get the sectional I wanted right along with the help of his manager. I love the layout of the store right along with the variety of beautiful couches, beds, dressers etc they have. Definitely shop here if you’re looking for beautiful quality furniture for your home.
Salesman,Ian, was professional, knowledgeable & helpful. Shopping for the recliner was easy.
Noel was very helpful and not pushy at all. Not only did we get a great price on our new sofa we also received world class service
We recently bought a sofa and chair from David. Our furniture was delivered on Saturday. From the get-go we had the BEST experience. David went above and beyond. The deliver drivers...Phil and Collin were very nice and took their time setting everything up. Prior to coming to Ashley, we had a very poor experience with another company. I lost hope that we would ever have a decent experience. Ashley restored my faith!!! Thank you!!
Great service! Friendly and knowledgeable!
CHRIS WAS ABSOLUTELY AMAZING BEST CUSTOMER SERVICE I'VE EVER HAD AT ASHLEY FUNITURE AND I'VE BEEN SHOPPING AT THIS STORE FOR YEAR ...HE WAS VERY KNOWLEDGEABLE.. LUKE THE FINANCIAL GUY WAS VERY FRIENDLY ,HELPFUL, AND KNOWLEDGEABLE..
Matt was amazing he took to to listen to what I wanted. He even moved a coffee table across the store so I could see it by the couch.
If you want Quality furniture at a very fair price , Stop in at Ashley Furniture on Lima Road and ask for Luke , He is reputable and courteous sales person there , that is NOT high pressure whatsoever … He will allow you to look around without annoying you but at the same time Luke is there to answer all your questions … Great Job Luke , Anytime in the future when we will be looking to add more furniture , We will be hunting down luke again at Ashley Furniture on Lima Road …
Malachi Silmon was great to work with. Highly recommend. He takes the time to explain all the options available and the best furniture to fit your needs
Gosh I don’t have enough GREAT words to say about Sedina! She helped furnish our new home! Her energy, friendliness, opinion, and well EVERYTHING! Was AMAZING!! 100000% recommend going in to the store and working with her!!
I loved the way I was greeted soon as I walked through the door and how helpful they was with what I needed thanks a lot
Nick and Juliann did a great job delivering! Very efficient and friendly!
We went to Ashley furniture to purchase a much needed couch set. With Joanie's help we found the perfect set. She was so friendly and personable! She explained which sets fit the description of what we wanted and pointed out the one we ended up choosing. She made the process easy and fun. Thank you Joanie You are awesome!
Malachi & Matt were very nice and helped me find beautiful bedroom set & dining room table. They were also very patient through the process as I was a little indecisive between dining room tables! Great Service Overall.
Great place to buy furniture. Friendly sales people
Marc and Luke were very helpful. They explained different points about the mattresses and frames. They made me very comfortable about my purchase. I appreciated all their help.
Sedina was wonderful and very knowledgable. I would definitely recommend her.
Christopher King was great loved doing business with him top notch guy fun guy easy to talk to made sure we was happy first and foremost
Love Christopher's energy. Very polite, friendly. He had answers for all our questions. He sold us a 4 pc living room set. Definitely will be back looking for him when I'm ready for my kitchen dining set and bedroom set.
Very helpful with wonderful ideas!
My client really loves his new couch.
I really loved it. I love the furniture. I love the delivery. I will recommend everyone come out to Ashley’s furniture and get some great quality furniture.
Very happy with the staff. They were more than helpful & knowledgeable. Also, very attentive & kind & listened to my wants & needs. Prices & finance plans were very affordable.
Christopher was really fun and welcoming did appreciate his input and insight on different things and was real helpful. Real happy with my new vases.😊💕💕
Malachi was a great help. He listened to our very specific needs for our next sectional and worked hard to help us find the right one and alter it as we needed. The process was virtually painless and communication has been great. Highly recommend.
Very happy with our experience with Jacob and the team at Ashley. We had an idea on what we were looking for, and he helped us with exactly what we needed. He was not over the top pushy in trying to get us to buy, and he didn’t make us feel rushed or uncomfortable with our decision today. Thankful for salespeople like Jacob!
Great selection! Extremely helpful staff.
Christopher King was very knowledgeable and showed us so many options that best fit our needs. Great job!
Great Customer Service!
The delivery guys were excellent in and out and very nice!!!
Greeted by Christopher King. His smile is magic! He took his time and showed me exactly the items I asked about. I was so happy with his customer service that I brought my spouse back in a few days later to make our purchase. Thank you again to Christopher and to all who are a big part of his support team at Ashley on Lima Road.
Very satisfied. Will go back for future purchases.
We had the best experience with Noel today while shopping for a new sectional! Noel really took his time with us and showed us so many different options. I had lots of questions for him and he answered them all with ease and kindness! I’m so thankful we got a salesman who really cared about everything we were looking for! We are so excited to get our new sectional! Highly recommend Ashley furniture and be sure to ask for Noel 😊
Very good experience looking for our Sectional
Service was great and very satisfied with our visit. Would recommend the store.
The staff was friendly and helpful. Dave was great to work with.
(Translated by Google) Joanie was a good salesperson, I give her a 100 (Original) Joanie fu buena vendedora le doy un 100
Malachi was very professional, attentive, and knowledgeable on the fabrics and construction of the furniture. We would definitely work with him again.
Super fast and very kind employees
Really enjoyed my shopping experience. Prices were good. Sales manager was very nice. All in all A+
Marc did wonderful job by showing and demonstrating the my new bed. Thank you Marc.
Noel Campos guided my wife and I through the buying process. He was knowledgeable about the product and explained everything to us. I look forward to picking up my bed in a week or so. Great buy!
We had a great experience with our Product Specialist, Malachi Silmon, he was very informative on every piece of furniture we inquired about, he went above and beyond to answer all our questions, he really made sure we were comfortable with our choice. I will highly recommend Ashley Furniture, on Lima Road in Ft Wayne, to all our family and friends, and have them reach out to Malachi, Thanks For The Great Service and The Fine Furniture. Terry and Susan Jackson, God Bless
Noel was awesome to work with!
Alyssa was so helpful helping me pick out the living room chair to fit my needs and size. Thanks
Dave was amazing to work with!!
Great service.
Ended up getting a sod and love seat The furniture looked nd felt nic and comfortable. Was helped by Joanie they was very helpful
Salesman very friendly and tried to give me the best price
Jacob was very helpful and professional. He was able to confidently answer all of our questions as this was our first large furniture purchase. Plenty of options at different price points.
Christopher was friendly and not pushy! Good guy and salesman!
The delivery and set up men were absolutely wonderful! On time, very careful and informative about our new furniture.
Christopher is the friendliest, knowledgeable, most personable sales person I’ve ever worked with! He’s very patient, too, and will show you everything on the sales floor and on the computer if you can’t make a decision.😊 I’d always ask for him in any future purchase. He’s a definite asset for Ashley Furniture.
Christopher was our salesman and he was great to work with. He was very knowledgeable and professional. We will work with him again soon.
Great service with a smile!
Malachi was extremely helpful. His follow up on an issue was also very prompt and complete.
We were looking for specific furniture when we came. Not only did Chris find our furniture he went out if his way to make sure it would match my living room walls and flooring and compared prices to other furniture I liked! He was so awesome and I recommend anyone who goes to the store to skip the whole shenanigans and ask for him!
Great service and the price was fair for the items purchased. Thanks Noel!
Sedina was amazing. Pleasant & easy to talk to.
Christoper was very helpful and so very sweet.
Joanie was truly amazing, Ashley furniture have been wonderful.
I love it!
Was very knowledgeable and very professional. Made sure we got what we wanted as well
Very personable and helpful
Ian was great to work with in the store, and the delivery guys, Colin & Phil, were excellent too. Definitely recommend the team I had!
My daughter and I went to Ashley looking for a sectional couch. We were immediately greeted by Luke, who was absolutely wonderful. He was professional and courteous. He showed us several different options/brands of sectionals. My daughter and I were very impressed and will definitely shop here again!Ashley has quality products and excellent displays!
We were searching for a bedframe for our daughter. We purchased one of the two twin size frames they had in the showroom. Alyssa helped us. Not only did she show us our options, but she also interacted with our daughter (who was ultimately the decision maker). She ran back and forth across the showroom to switch out fluffy pillows to help our daughter see what her bed could look like. Showing us a product is one thing but being personable is another. Great job having great employees.
Marc was incredible to work with. Not sure a better experience could have been possible. No pressure, very transparent, and cared about what I really needed/wanted.
Christopher did a great job! Made the process enjoyable, would definitely recommend.
Great service and great prices, got a lot of help from Matt! Great guy!
I really enjoyed myself at the store on March 11/24.The young man Christopher that assists my husband and myself was so understanding to my wants...So very helpful, patient ..We have more to buy an definitely want his service..... Thank You 🙂
Jacob was very helpful & patient thank you very much!!!! Good luck with your twins!
Sadina was very Helpful.She showed us some to get Started Looking.She checked in several times to see if we had any questions.We did end up Buying a Reclining Sofa and Rocker.
(Translated by Google) The best salesperson and person I could find at Ashley furniture 😃 (Original) La mejor vendedora y persona q pude encontrar en Ashley furniture 😃
Malachi was a very professional & helpful salesman and made us feel at home. The over all experience with Ashley furniture was a positive experience. Malachi was courteous and attentive to our needs and wants while we were locating the perfect love seat for our family. 10/10 would recommend
Sedina did a great job today helping me pick out a new mattress for my house. Very thorough and knowledgeable about the different brands. Did a great job helping me find the right mattress for me! Keep up the great work!!!
The delivery team went above and beyond when delivered our products with products with care and customer service is very good too when we purchase items
Awesome experience had fun picking out a chair !!
Exponential service. Super polite. Didn’t try to sell me things I didn’t ask for listened. Completely great service.
On time delivery. Delivery guys were very polite and a pleasure to deal with.
Luke was great with our service, now hope our couch is everything we are dreaming of when we get it.
My CSR, Sedina, informed me of a great sale and helped me find just the right pieces for my home. She was a wonderful person and made it an easy and fun experience! The other sales people were friendly - not at all pushy. Sedina and several others stayed over to help get my process completed! Looking forward to working with them all again!
Working with Sedina was wonderful! We had been looking for a particular style of couch & wanted to be able to finance it into small monthly payments. She was able to help us quickly & listened to our wants/ needs. We were able to get away with only putting a small amount down & now our dream couch is on its way to us. Thanks Sedina!
Great, genuine people. Who are not just in it for the commission. Quality furniture for affordable prices.
Great selection & Joanie helped me find what I wanted & was able to get me a great sale price! Will shop at Ashley again!
Super excited for my new couch! It’s just what I wanted and the sale price was perfect. Alyssa walked me through everything- she was very knowledgeable and so helpful! I would absolutely go back to her if I need anything else!
Julie is always wonderful to work with, and we appreciate her helping out our children over the years as well. We also appreciated Mark‘s help with the mattress and was very educational and explaining the options that we had. We are looking forward to our new mattress and BetterSleep in the future. Sincerely, Ken and Deb Gaffer.
Jacob helped us find exactly the piece we were looking for, plus it was on sale for a steal! Thanks!
Very friendly staff
I had a fantastic time with my fiancee Travis and went home within great deal. Joanie is amazing.
Ashley had exactly what we were looking for and our sales rep Mark was very helpful with sizes, style, warranty and delivery options. He gave us a great deal and we couldn’t be happier with our experience.
Joel was so great to work with!
Great Delivery Paul and has partner, provided excellent set-up & service🙂
Sedina was amazing! She made making a selection we enjoyed within our budget quick and easy, and carried great energy the entire time. Very pleased
Sedina takes time to help you find what you’re really looking for! She’s friendly, personable, she always smiles. She makes me feel welcome!
I had the best sales person ever. Joanie cared about my needs and helped me with process. She is the best and will continue to work with her
Sales at Fort Wayne store courteous and helpful. Very attentive. Satisfying.Delivery crew professional and caring. Love our new furniture. Recommend Fort Wayne Ashley. 5 stars 🤩.
Joanie was great to work with!
Noel is not only a wonderful salesman, but a wonderful person. I enjoyed the interaction with him and the extra mile he went for my husband Wyatt.
Christopher was great! I walked in with my son and was greeted by Christopher at the door. I advised Christopher that my son was the customer and Christopher took great care of him. He listened to his needs in detail and showed him every available option on the floor and alternate availability from the computer inventory within a wide price range and even took the time to explain the difference in quality. My son found something he liked and we did not feel pressured at all. I will look for Christopher the next time I am in Ashley!
Ian is beyond helpful and was very patient with us and our kiddo! We were very impressed with his knowledge and selections he helped us with. We are so pleased with our new living room set and art!
Joanie S. Was very sweet and caring and was very helpful. She helped me pick out a bedroom set and as well as a new mattress!
Joanie was so helpful. From the moment I walked through the door until 3 hours later she made she every question was answered and gave me invaluable ideas and feedback as well. So thankful for the help and outstanding customer service.
Joanie at Ashley was incredibly helpful and worked to get me the best deal possible. She had tremendous knowledge of the products, offered incredible service and was professional. If you’re shopping at Ashley, I would recommend asking for Joanie!
Great service and professionalism
My wife and I were just looking around doing research for a love seat. We were assisted by a wonderful, friendly staff member named Ken who walked us around the store and discussed the perks and downsides of each furniture collection. Ken was observant, knowledgeable and patient as we tried each arrangement. We had questions about the 4 year protection plan and how far you could push it. At one point Ken went above and beyond by flipping a piece of furniture over to explain the sturdy construction underneath. We will definitely be back. 10 out of 5 stars.
Malachi was right at the entrance when we walked in. I had hoped to get a great salesperson who was thorough yet kind. Someone that I felt comfortable with. I don’t walk well. He accommodated everything that I needed and went above-board to assist me. He was patient, and kind and knew the merchandise in the store. He was magnificent. I always get my furniture at Ashley’s and now because of the assistance Malachi gave me I always will. He would have an increase in pay in my opinion. Thank you Malachi.
Matt was laid back, knowledgeable, and wonderful to work with. Not pushy like many salespeople are!
Sedina was wonderful to work with! She was very personable and talked to me like she has known me for years. Loved her!
Very friendly and super helpful! Shoutout to Christopher for my stop by on 2/24
Great Customer Service!!
Friendly, approachable, practical and professional. Great service!
Me and my husband went in to buy a couch, Matt helped us find the perfect one
Sales and delivery teams were awesome. Very happy with our sectional and bed.
Great service from our salesperson Malachi. He was attentive and helped us with our purchase. Would highly recommend Malachi and Ashley Furniture.
It was okay..
Always great service at our local Ashley store. A big thank you to Sedina and Joanie!
Kenneth was very patient, kind and informative. I’m happy with my choice and my experience at Ashley Furniture.
Ken was very helpful with my search for the right chair.
Christopher is the best salesperson! He is so helpful, thoughtful, energetic and understanding…. He Made my stressful day end with a happy note. Thank you Christopher!
Dave was very helpful & professional… thanks for all your help! Lima rd location FW, IN
My salesman was extremely pleasant and very helpful! Not pushy, just accommodating.
Had gone to a few stores shopping for a living room option to seat more people in the home. While initially I looked to be out of luck for my price range Malachi was a huge help and calling out some options and assisting with any and all questions we had. They also were willing to extend the 0% APR so I could get the perfect set for my home stress free. Thank you Malachi!
This is our second time purchasing from Ashley Furniture. We’ve been especially happy with the customer service and are happy with the quality of the sofas we purchased 5 years ago. The sales staff is attentive, patient, and answered all the questions we had through the process.
Great experience.
Thanks for your service you are the best😃
Sedina was great!
Sedina is the BEST at her job and honestly goes through all the options with you to ensure you’re getting exactly what you need. She has great energy, and isn’t pushy. She won’t try and pitch things to you in a “salesman” way, but is genuinely interested in the wellbeing of you + your new home piece!
Huge thank you to Sedina for spending so much time with us to make sure we found exactly what we were looking for! She was so friendly and so helpful and made the entire shopping/purchasing process smooth and easy!
I really enjoy working with Matt. Help me and my wife out alot. He took the time to thoroughly explain all processes and options that was a fit for my wife and I currently. Even while working with multiple families, he was still attentative and a pleasure to work with.
Great customer service & on time
Christopher was friendly and treating us good. Will return back in the future
Love! Love! Ashley Furniture! Great sales people.
Jacob Walker did an amazing job showing us around and going though all of our options. Highly recommend and will be a return customer.
Christopher was very helpful to us. Good listener, and showed us many options.
Always well attended to from the moment you walk in the door. All of my questions and concerns are always addressed.
Noel was excellent! Amazing experience!
We loved shopping at Ashley Furniture! Noel helped us out so much and was so knowledgeable bout recommendations!
Great service. Very personable and patient with my wife and I as we looked for a new sofa.
Outstanding customer service! I highly recommend them for all your furniture needs
Ian H. Was very polite and helpful, he helped my wife and I pick out a dresser that was perfect for our budget!
Sedina is an excellent representative of Jesus-centered values and honest, sincere, and knowledgeable guidance. My wife and I came in with a very specific plan and Sedina helped us cultivate our ideas into something fashionable and well within our budget. She, also, has a brilliant personality and we spent the afternoon laughing and joking as if we’d been friends for years. If you want an inspired shopping experience fueled by a competent and confident expert in home decor, Sedina is your girl. Thank you for your time, Sedina!
Marc was unimaginably helpful. Not sure what they’re paying him, but it should be doubled. Hoping to find the same excellence in the mattress.
Joanie was extremely helpful, Answering every question we had, couldn’t ask for a better service, would definitely recommend her 100%
Absolutely amazing experience with Chris King! Thanks Chris !
Good experience. Decent prices. Friendly sales people.
Very helpful and informative!
Christopher was great. He showed custom lots of options and gave us space to talk when he saw we needed a moment!
Joanie was awesome. Super quick and got us the best deals. Great experience!
Had a very Fast and Easy experience! Our salesman was awesome and was on top of it.
AVOID Ashley Furniture!!!! We purchased and ordered a chest of drawers and picked it up without incident. But after unboxing at home we discovered significant damage. There was a major dent/smash spot on the top of the chest, A 2 inch crack on the left frame, all of the cross boards were separating from this "frame". Also the frame was coming apart from the left front and left back of the chest with approximately of a 1/4" of separation. There are also several loose screws on the left side of the frame. In addition the drawers were very hard to remove and did not open and close easily. So much damage on the chest that it should easily be considered a total loss. We called the Ashley store as soon as they opened the next morning. Ashley 6334 Lima Road Fort Wayne IN 46818. They asked us to send picture and video of the damages to their service department via email. All of which we complied with. Their proposed solution was to order parts to repair the frame of the chest. No mention of the difficult drawers or the smashed top, or the front and rear separation from the sides. And they would inform us when said parts arrive and WE would need to bring back the frame unit to their service department for repairs to be completed. Who knows how long this would take. And it would not address all the damages. From my understanding particle board and engineered wood can NOT be satisfactorily repaired anyway. We purchased a NEW chest of drawers. Not a refurbished one. The one we received came damaged at no fault of our own. Which is absolutely terrible, as the chest was seemingly dropped or mishandled somewhere in their own supply chain. And should have never been passed on to us their customer. So this proposal was not acceptable to us. We then called the store manager, Luke Rittenhouse??, hoping for a NEW replacement or a store credit to buy a different chest. He told us that his products may be of poor quality but its okay because other stores (Walmart, etc.) don't sell perfect products. Absurd! He said that they do not offer replacements or refunds on any purchase. Whether said product arrived damaged or not. The Ashley website states that is does offer refunds and replacements on damaged items. But never the less I asked him to forward the stores policy on its no refund policy, he said he would text it to me, but he never did. That also seemed super unacceptable. So Ashley furniture just steals customer’s money. Or offer them refurbished products’ claiming they’re new. AVOID THEM! If I could give 0 stars I would
Excellent 👌🏿 Service 💯..
Very friendly. Very attentive of what I was wanting. Did give me all options but listened to what I wanted.
My salesman Christopher was a very pleasant young man. He was patient even when I couldn't make up my mind. The staff was accommodating with the price I wanted to pay. Check out was quick and easy. Great service overall.
Joanie did great!! 5+++
Mark Clawson was very helpful! Thx so much Mark! Ryan Barrientos
Looking for updated furniture and bedding at Ashley! With Presidents Day sale & $200.00 coupon I thought good time to shop. Found items I was looking for and great pricing working with Ian and Mark was able to agree on pricing and delivery mutually for all.
Had a pleasant buying experience yesterday working with specialist Christoper ! I again thank you for the experience and over the top customer service you provided! Very knowledgeable, guine and full of personality! Christoper was not a pushy sales, not only listened but went above and beyond to help me come to a decision. See Christoper for your needs won’t be disappointed.
Everything went great
Good customer service.
My husband and I went in looking for living room furniture. Sedina was beyond helpful but she doesn’t hover over you while you try and shop! She is knowledgeable and so friendly. We ended up buying two couches based off of her recommendation. I guarantee my husband and I will be back to buy more furniture after such a great experience.
It was a good experience with Sedina, she's very thorough with us with the options that they have available when it comes to the bed thay we really wanted. She asked questions to know what we wanted and what they have available to show and also to try on. Very smooth visit, quick process and we left with a great feeling. Thank you, Sedina. ***Fast forward*** the bed was delivered our 10 year old son loved our bed!!!
We met Joanie at the store and she helped us professionally with her energetic, patience and knowledgeable personality. We are so happy with her service! Thanks Joanie and we do love and appreciate your help at the store. 😊👍
Christopher was an amazing and took great care of us
Very friendly and helpful people. Will definitely go back
Great Service from Christopher!!
Sedina explained everything to us, and helped us pick out a mattress that is great for us.
Malachi was great. I walked in with expectations in mind and he was able to check all of the boxes. He listened to all of my needs and preferences then narrowed our search to the perfect fit of a couch within my price range. All around great service!
Everybody there was very helpful I asked a couple questions what I wanted to purchase and showed me the couch. great help great price wonderful people.
Dave was a great assist in helping us in our our purchase. We will ask for him again
Ian was great and super informative! He spent about 3 hours with us. Highly recommend him and the store!
The Service was Great, Ian Harberson is a great person to help you I recommend this store.
We stopped in to look at furniture for our living room and Alyssa greeted us at the door. She was awesome at listening to our vision for our room layout and helping us bring it to life! She made us feel like we had known each other forever and made the entire experience enjoyable. 10/10
Absolutely wonderful. Helped all the way until we found what we wanted. Thank you so much..
Salesman was very knowledgeable and helpful on choosing a mattress.
Ashley furniture has a wonderful selection of furniture and Jacob did a great job taking care of us today
Sedina was very friendly and very helpful in our search for a sofa. She found the perfect fit for us. And the sale prices were outstanding. Sure am glad we stopped in today
Ian H. was so easy to work with at Ashley! I greatly appreciated the honesty regarding delivery times and him working with me patiently as I was indecisive with my decisions. He made the process quick and easy and look forward to working with him again!
The entire process starting with selecting a mattress until having it delivered and set up was excellent/went smoothly. The Ashley in-store representative Jacob was very professional and did a great job of demonstrating their selection of mattresses. Also, the two guys who delivered and set up my mattress were great and placed the new mattress in the same orientation as my old one. Overall, I would recommend to friends/family for purchasing a mattress from Ashley HomeStore.
Malachi has been patiently working with me for several weeks. He’s been knowledgeable, fun and easy to work with.
Chris was so helpful walking us through the showroom to look at options so we could narrow it down. He took the time to show us more items online and then find that exact item in person or something similar so we could get a feel for it. He asked great questions to really understand what we were looking for to make an informed decision. We will definitely come back and work with him again.
Christopher and the showroom were top notch, pleasant buying experience
Ashley Furniture has been where I've purchased all of my furniture. Most recently, January 2024, I purchased a couch and two recliners. Our sales person was Matt Gaunt, nice enough guy during the sale, of course. Delivery was pretty quick. However, there was a problem with one of the chairs and when I called to discuss with Matt, hmm, no call back. I sent a text, hmm no response. Needless to say after having to make another call to the store, customer service instructed me to send an email to service. Let's see how this goes. Moral of the story, buyer beware if there is a problem! Oh and Matt might not be the sales person you want to deal with.
Salesman was very niceand helpful
The sales person was very friendly and knowledgeable. However, we decided against one of the items we purchased a few days later.(which would not be ready for pick up for 3 weeks). The 2nd sales person that I had to speak with to try and cancel my order was extremely rude! They would not refund us our money or cancel my order at all!! So if you buy there be sure you want the items you purchase. Otherwise, you’re stuck with something you do not want!!
Christopher King was an excellent representative for Ashley. He listened carefully, was patient not pushy or rushed. It made for a very positive shopping experience! We will be back!
Five Stars in every way. Thoughtful, kind, knowledgeable, customer interested, friendly. You name it! I was impressed.
Sedina is a miracle worker! Was able to find exactly what I needed quickly and at a great price!
Love this place. Alyssa was awesome! She was able to save me a good bit of $$$. Always a great experience and they’re not pushy sales people either. They listen and offer helpful opinions to help make a better informed purchase.
Easy and simple checkout Sedina was great
Great service, friendly, and pressure free! Christopher and Aubrey were both awesome and helped us pick out the perfect couch!
Provided great customer service
Christopher was amazing to work! Awesome enthusiasm and was very responsive. My wife and I will be working with him again on future purchases!
Noel was very helpful and friendly. Loved looking at the great selection of furniture. Transaction was quick and satisfactory. Will be returning in the future!
Had a great time with Matt.
We came. We saw. We conquered our living space! Thanks to the help of Joel we were able to get just what we wanted and needed. He didn’t try to over sell us anything. He listened and showed us several pieces that were what we were wanting. Then he gave us plenty of space to discuss. And that’s so important. He made financing a breeze & we walked out excited for new furniture. Thanks Joel and Ashley HomeStore for a truly enjoyable shopping experience. The Zollinger Crew
Jacob was so helpful, patience and answered all of mine and my families questions! I would definitely recommend him to help you find what you are looking for!
The service was so amazing and I truly appreciated the service that was presented and the worker who helped us was amazing and I would definitely recommend Sedina Bear!!!
Service was absolutely great and everyone was so nice! We personally had Sedina Bear and she was so welcoming and truly felt like your best friend. Appreciated the help that was given and would 100% recommend!!!
Great service! Sedina was very helpful.
Jacob was great!
Mark did a great job showing us our options. We felt no pressure to make a purchase. We are happy with our new couch.
Sedina was so helpful and relatable while we were looking for a dresser for our nursery. She helped make the whole process simple and enjoyable and we left happy with our new purchase!
Christopher provided excellent customer service! Thank you Christopher
Christopher King was wonderful to work with! This was the first time I’ve purchased higher quality and higher $$ furniture, which can be intimidating to do so, but Chris worked great with me, showed me so many options so I would be sure on my decision! So happy I went through him!
This review is for the store and ordering process only since i have not yet received my furniture. I ordered from a gentleman named Luke Rittenhouse who made ordering so easy and answered all my questions. He really understood what I was looking for and gave me honest answers about pets vs. furniture. He even sent me pictures of the furniture when I got home because I forgot to take them in store! The entire team at this location was great. I got to talk to quite a few of them because the weather was awful and not many people were out shopping. EVERY SINGLE EMPLOYEE was so nice and accommodating. They gave me a great deal and I cant wait to get what I think is the nicest furniture I have ever owned. As long as the furniture is as great as the people selling it, I will go here first for my next purchase! **UPDATE** My furniture was delivered in 3 weeks after I ordered it! They give you a 3 hour window for delivery along with a way to see which stop they are at so you know about how long it will be until they are at your house. Delivery guys were great! My entire experience with Ashley furniture was great and I will buy here again!
Noel was very knowledgeable and not pushy whatsoever! Great customer service!
Malachi was so pleasant and helpful. What stood out the most was his patience with me. Best customer service I've had in a long time.
Luke was a pleasure to work with while I was looking for living room furniture. I felt comfortable and not pressured. His knowledge of the sale was outstanding. I would definitely buy from him again. Thank you Luke!
Matt was super helpful, no pressure and made shopping an enjoyable experience (I do not typically like shopping)! The store is nicely laid out and there were good options for our needs. I highly recommend this store and Matt Crull!
Wonderful buy experience, Matt went above and beyond. We will be back.
Sedina was super helpful and nice and did not try to upsell us or lie to us.
Nothing but SMILES!! Christopher was enthusiastic, pleasant and created a welcoming environment to the Ashley store. He is knowledgeable about the items on the floor and has a a GREAT eye for design. He helped create a home and stayed late to finish. Will definitely go to this location for future purchases.
Quick, easy, not overbearing. Luke was personable and worked well with our needs. Gave us a really good deal!
Jacob provided amazing customer service and helped us find exactly what we were looking for.
She was an awesome help when purchasing our furniture! Friendly and nice!
She was awesome!! Go see Sedina when purchasing furniture, you won’t be sorry!!!😁
They lie to get your business.
Noel was super helpful with our first couch purchase! Would highly recommend going to see him for all your furniture needs. The rest of the staff were super friendly and the store had an abundance of options.
The delivery guys were great. Polite & prompt.
Malachi was an excellent salesman !
Ashley Furniture has beautiful furniture for your whole house. I've never been dissatisfied with anything that I have purchased from them. Their staff is also friendly and knowledgeable.
Joe, the associate that helped us had a very good customer service. He was very pleasant, helpful and knowledgeable with everything about the store. Highly recommended!
Sedona was wonderful!
Sedona was amazing!
I loved working with Alyssa! She made this experience fun. She was patient and informative. I will be coming back to her for our future furniture needs for sure!
Personable, helpful and honest.
Our salesman Noel was great to work with! He took the time to help us get what we were looking for.
This is my second time purchasing furniture from Ashley. Their salesman Malachi was great! Offered prompt, professional and courteous service. Would highly recommend!
Paul K & Colin D, did an excellent job of delivering, setting up & explaining everything about our purchase. They were truly a pleasure to have in our home!
GREAT VIBE! THANKS 😊
Just purchased a sofa from this store. We don't have the sofa yet but we're very happy with our overall experience. Alyssa was great and we highly recommend searching her out if you're in the market for furniture.
My son and I went in there looking for a Counter Height Table and found something better thanks to our sales guy.
Sedina, was very pleasant and very knowledgeable about the sofa we purchased. If we have any other needs we will be back to see her. It was a pleasure to work with her.
Ken was very knowledgeable concerning the items we purchased. Very pleased!
Jacob was excellent to work with. Very friendly and attentive to finding a sectional couch that fits our living room.
Kenneth was very knowledgeable and helpful great experience
Sedina helped us find exactly what we were looking for!
Very professional and knowledgeable of all the store products! Went in looking for a specific couch and ended up buying a different one I absolutely love! Can’t wait for it to be delivered!
Christopher was very knowledgeable and helpful when we were shopping at Ashley. He made our shopping experience very pleasant!!
Sales man was excellent and knowledgeable
Second time seeing Sedina Bear, first was back 8/2021 and today 1/2024. Awesome customer service, very understanding of needs, knowledgeable and not pushy. We appreciate her assistance and 100% recommend her.
Great service!
Friendly service and great prices!
Love the service we got, and the living room furniture we bought. Our salesman, Dave Watt, was extremely helpful and patient with us as we tried to decide on the recliners that we wanted to go with our couch. Thanks!
Our salesman Kenneth was awesome, very friendly and explained everything to us. Will definitely buy ftom this store again. He really deserves 10 stars!!
Great selection of furniture and good prices. Luke was very helpful and patient and didn't push at all. He showed us a handful of mattresses and explained everything about them. So far we are happy with our experience and plan on using Ashley furniture in the future.
Ken was amazing to work with.
Excellent work of the boys!! In love my forniture
Very caring and punctual. Malachi was a very friendly and very attractive.
Our experience with Ashley Furniture so far has been great! Christopher was so helpful and we found pieces that were exactly what we were looking for at a great price.
Ken did a wonderful job of ensuring that I was happy with my purchase. He is extremely knowledgeable and passionate. I had a great experience shopping here.
Dave went above and beyond for me today to help me visualize an entire new living room set! Excellent customer care! Highly recommend!
Very helpful sales team! There were many different options
Kenneth was friendly and helpful. He did not push us to buy the warrant. The experience was very good.
Aubrey was great! I ordered a couple additional chairs for my kitchen table that I had bought previously from Ashley, and she made everything so easy! A week after her helping me place the order and the chairs are in my kitchen!
We love our new bed! The delivery guys were nice, friendly and fast. We will definitely recommend Ashley Furniture to friends and family.
Delivery guys were very friendly, quick, and helpful!
Sedona was very helpful and friendly!!
It was a great experience. The salesperson, Malachi Silmon, did a great job showing us around and explaining all of the options.
Sedina is very helpful and extremely patient.
Sedina was my rep and she did a great job. She was very helpful and was great to work with.
Ken was fantastic to work with. I am a picky shopper and he spent a lot of time showing us options until we settled on the perfect combination for us. He also was diligent in looking for the best deals he could offer in order to save us money.
Alyssa was very knowledgeable about the furniture, and very friendly with us. She had our daughter smiling. Very happy with our purchase.
We were served great service and didn't feel like we were pushed to buy something. The staff was nice and did an excellent Job. 5 star review
We really enjoyed our experience with Malachi today.
Very nice store. I've purchased a lot of furniture here. Best experience yet thanks to Luke Rittenhouse! Knowledgeable, patient and personable. Look him up, you won't be disappointed. God Bless!
Was very happy with the service.
Matt Gaunt is a great salesman. We had a very enjoyable experiance. He was very knowledgeable but had a great personality as well. He was around just enough but not to much to be annoying! We would definitely shop here again with a salesman like him!
Joel was very helpful and friendly!
Dave was a great salesman. Helped us out a lot with questions and explanation.
Nice selection of dining tables we were looking at, at a good sale price. Our sales associate was knowledgeable and friendly.
All over great experience! If you go here you have to work with Sedina, she is absolutely amazing! She was very personable and took the time to help us find the best option for us.
Christopher is friendly and helpful! We love our new couch... great quality and super comfy!
Noel was very patient as we looked at many different options before making our decision. Noel was also ready for our appointment and gave us the time we scheduled despite how busy they were!
Ken did a great job
Malachi was very patient, helpful and knowledgeable. He understood what I wanted and needed and delivered in a timely manner with a smile.
Christopher is very wonderful to work with looking for furniture.
Ken brought the energy. Answered all of my questions, stayed late to help me get the couch I wanted, and helped push around the manager to get me the best deal possible.
Our sales man Ken was wonderful to work with and super informative about the products we were looking at! Thanks for the wonderful service & for making such a big process a little bit easier & more exciting!
Luke met us at the door and took us around the entire store til we found what we wanted to take home. He was super!
Sedina was so helpful and made our experience so wonderful! She was able to connect with us and truly help us find furniture that would suit US! We can’t wait to work with her in the future as more furniture needs arise!
Had an amazing experience at Ashley HomeStore! We found a mattress and a couch that we loved. Sedina was such an amazing help and went out of her way to make sure we found what we needed.
Matt Gaunt was very helpful!
Absolutely would recommend!! This sales person does not pressure you and just let's people look around. Friendly and kind. Very personable and professional at the same time. Thank you for your time.
Very nice people and would do anything for you. Even take price down
Great furniture at a great price. Noel my salesperson was extremely knowledgeable, patient, and professional. Highly recommend Noel to all my friends and colleagues looking for quality furniture!
The delivery drivers were amazing and went above and beyond to make sure things got into our new home with no damage. They were quick and did a great job!
Joanie was amazing. I changed my mind a million times and she was super sweet and patient with me. She wasn’t pushing us to the more expensive items, she was letting us lead the way with what we saw and liked. I hate furniture shopping, but I left your store knowing I was taken care of and we didn’t have to break the bank to be extremely happy with our purchases. Thank you Joanie and Ashley furniture!
Ken was very knowledgeable and very attentive to our needs and wants. Also, he was not pushy at all and wanted to get us what we needed, not what he thought we needed. Very good experience and we will be returning!
Professional and courteous. Thank you for help.
Great service! Thank-you!
Went today to "look" at couches. Noel helped me, he was good at his job and I ended up buying one. Noel made the choice way easier for me, and it was a smooth process. Thanks Noel! 😊
Matt was so kind and helpful. I will definitely ask for him if I ever come back
Excellent service I received from Ashley Home Furniture. Thank you, Melinda Shepherd.
Christopher was very kind and knowledgeable about the product. Made me feel very comfortable with my choice.
Can’t say enough about how great my experience was with this store and Sedina. Excellent service from the time I walked in the store ! Sedina helped me find the perfect table and chairs and was able to get the mattress I needed the same day I called to get one. I will definitely be buying more furniture at this store! Thank you Sedina!!
Noel, our sales rep was great and helped us from the second we walked in the door. We were very pleased with the prices and selection as well!
Excellent sales agent . She was patient and very willing to meet my needs
Great service in store and at delivery of the furniture!
Great inventory and staff, extremely helpful polite friendly patient. Great prices the quality has always been top notch. Thank you Ashley Furniture!
Alyssa is very knowledgeable and helpful. She works hard to make sure her customers have a positive experience and are completely satisfied.
Ken allowed time to shop with out pressure and even delivered chair on his time to help me with no cost to me. Great job Ken. Will continue to shop at Ashley Store
Joel was a great help!!
Courteous and professional service. No problems at this store
I was treated and greeted as I walked in and my sales lady did a good job in explaining and showing me the table. She gave me a good price and she was kind and professional too.
Joanie is the best! Very kind and professional. She helped me find exactly what I was looking for and any questions I had she always had an answer. Highly recommend her if you go to this store to buy furniture !
Luke was very helpful with putting pieces next to each other so we could see how they looked together. We were in and out quickly without the high pressured sales pitch we had received elsewhere.
Sadina was awesome. Very friendly and personable. She gave me great options that we ended up purchasing the perfect table for our space. Will definitely send all my friends and family to her.
Sedina is a great help
Got just what I wanted. Great staff.
Very knowledgeable and friendly. Ken greatly helped us make a decision that would fit our situation.
Noel Campos was the salesman that helped us. He was very friendly, knowledgeable, and fast! We were in and out in very little time and most of all he did not try to sell us something we did not want. It was a pleasant experience dealing with someone who took the time to treat us like a friend instead of some distant rich uncle. I would DEFINITELY recommend!
I would give zero stars if I could! This is the most dishonest bunch of thieves I’ve ever had to do business with! Go read their yelp reviews go look them up on the BBB. I’m so surprised they’re still even in business! I cannot wait for a lawsuit to be brought against these people. They will say absolutely anything to make the sale. They literally steal the money right out of your pocket! Not to mention the quality is absolutely horrible! Biggest waste of $16,000 I’ve ever spent! Buyer beware steer clear of this pathetic excuse for a company!
Alyssa did a great a job helping with my son new bedroom suit .
We have amazing customer service everytime we come in!! Noel went above and beyond to give us the most amazing service!! Easiest furniture trip ever!!
The sales lady was great. She helped me pick out what I needed and understood my concerns and wants. I will come back to only deal with her.
Absolutely lovely experience! Ken was helpful, knowledgeable and not at all pushy. He let us sit on all the couches, answered all our questions and helped us pick out a perfect new set for our home.
Went in to browse mattresses and I ended up buying one of their top tiers lol I wasn’t expecting to spend that kind of money, but Joel really took his time explaining everything and answered all of my questions. For over an hour he let me try all the mattresses and the insane bases with their tilting mechanisms, extra lumbar support and the different massages 🤯 I never realized how important your mattress actually is for your health… and I’m at that age where I physically feel the price of usually going with cheap mattresses. I cringe at the price tag, but can’t beat that 25+ year investment 👵🏻 ☠️
Sedina Bear was friendly, outgoing and very knowledgeable!! We told her we were nervous about getting new furniture with a new puppy at home. She showed us a better product than we knew existed! We bought the reclining loveseat she showed us and can't wait to pick it up. You are very fortunate to have Sedina on your team! She is welcoming, warm, and very experienced getting the best product and an amazing financing experience for us! Thank you so much! She needs a raise!!
Jacob Walker is the MAN. We had a wonderful experience. He answered all of our questions. We had plans to visit two other furniture stores. We never made it out of the store. We bought a couch and loveseat at Ashley AND want to invite Jacob to Thanksgiving and Christmas because he’s that GREAT!
I ordered a queen bed and mattress from the Fort Wayne store. I should have ordered a standard due to the room size. There policy does state there are no returns. I called anyway, they stated the product had left the warehouse so no cancellation would be possible. I was very disappointed with this, but as they say, the seller is always right.
Excellent customer service Every employee was polite and courteous Joel is an asset to Ashley location @ 6334 Lima Road Ft Wayne Ind. sometimes you don’t know what to expect when you walk into certain stores. I can say this I will be back!! My experience was refreshing
Luke was awesome! Super knowledgeable and very personable. He made the purchase easy and efficient.. without the fluff.
Wonderful service, exceeded expectations
Joel was fantastic and efficient!
This was my first time at this location, and my first time buying new furniture. I wanted new sofas for our house, so I went here. The selection is huge, they pretty much have everything you could ask for. I found something and got it set up to be delivered. After purchasing, I was told that each order was made to order, so there’s no refunds. That’s fine. After going home, I looked up the sofas that I purchased and saw that they were cheaper online. I contacted the salesman I worked with and he was able to fix my purchase price. I received my purchase and on the same day, I notice the seams on both arms of both couches aren’t even put together. There’s staples on them, but the staples aren’t stapled to anything. I contacted the service department and they told me I would have to bring them in. I explained how I didn’t have a vehicle capable to bring them in, which is why I chose to pay for delivery, and they explained that I could either bring it in myself, or choose to pay for an at-home service. I don’t understand how I bought these brand new, and the seams in the couch aren’t together, yet I’m the one who has to pay more to get it fixed.
Malachi's customer service approach, professionalism, and overall knowledge was outstanding. He was consultative, reaponsive and never pushy.
Noel was very helpful. We knew what we wanted and he was able to find it and get through everything quickly and easily.
Seminar was wonderful to work with. Ahe really dug in to meet our needs. Thank you!
Christopher did a great job at helping us shop for the right set of furniture we were looking for. And he made it fun while doing it, which really helped with the experience. I hope everyone can get helped by this man cause he knows how to do his job
Christopher always doing the most phenomenal job!
Kenneth was very helpful and patient
We were in the store a few weeks earlier but didn't have a great experience so left without purchasing anything. We are glad we came back to try again and were met by Dave Watt this time, totally different experience. He was very knowledgeable and friendly; you need more salespeople like him.
Jacob couldn't have been anymore helpful. He was a good listener and helped us find just what we wanted. Thanks Jacob!
The delivery guys were great! It was at the end of the day & they both had great attitudes & were very pleasant. They were also quick & efficient!
Noel was such a great help!!! I'd recommend him to everyone!😊😊
It was a good experience. Noel was very helpful in answering questions and explaining the process.
Dave was very helpful.
Great salesman! Answered all our questions.
First time Ashley shopper! Great experience! Christopher/Charles and manager Jacob/Jason were amazingly helpful, fun , knowledgeable and overall kind people! They never tried to push me in one direction or another, but actually LISTENED to my needs. Excellent sales people! I will be back, I'm sure!
Luke was great to work with. Very friendly and knowledgeable. I recommend buying from him.
Joni was a sweet young lady to work with again.
Great experience with Joel!
This was our 3rd time visiting the Ashley stores on Lima road. If you plan to visit ask for a sales associate named Noel Campos. Very down to earth easy going salesman without the high pressure and he will not try to upsell or try to talk you into something you do not want. The rest of the Lima road Asley associates are also very friendly, helpful, and professional.
Delivery was excellent. I would have liked for someone to notify me when the pieces arrived so they could have been delivered much sooner. Instead I continued to call and wait needlessly. Poor service and communication.
(Translated by Google) Excellent service and easy payments (Original) Exelente servicio y facilidad de pagos
He was very nice and helpful 😊
Kenneth done a super explanation on the lift chair, how it works, the material on each chair. He done his job with very good
Paul and Colin worked in sub zero Temps and had to carry heavy furniture to our back door in the snow. They did an excellent job and didn't complain about the weather or snow. Five stars
Joanie was very friendly super helpful ....
Very thankful for all the help with my new furniture purchase at Ashley Home Store. Malachi was very knowledgeable and great to work with. Thank you!!
Had a great experience with Joey getting my new tempur pedic! Can’t wait for it to arrive.
My experience with Trinity was absolutely amazing! I told her what my style was and she knew exactly what I needed! I was in Ashley no longer than an hour & left with my furniture ordered! When I come back I will be requesting to work with her!
Had a great experience with the Ashley store. Mark was very knowledgeable and truthful about the pieces I was looking at.
Trinity was very genuine, kind, and honest with us. Her Customer service was absolutely amazing. Thank you & Cant wait to do more business with TRINITY at ASHLEY STORE!
I have to say, that if you need any type of furniture, you need to go to Ashley Homestore on Lima Rd in Ft Wayne IN. And be sure and ask for Luke Rittenhouse, the expert furniture rep that helped me find exactly what I was looking for. A beautiful cherry bedroom set, and I wanted real wood, not fiberboard. He did some searching, and was able to find the perfect set that he thought I would want, and he was right on! Can't wait to see it in the Master bedroom, when it arrives. I really thought that to buy real wood furniture, it would cost a fortune, but not at Ashley Homestore. I bought a bed from them 10 years ago that's now in the spare bedroom and it still looks like it's brand new. That's why I went back to Ashley, and will do so again, to buy a few more pieces that I am still looking for. Thanks Luke, for your friendly and outstanding service that you provided me with. You are a "keeper" for being a very good sales team player! And thank you, Ashley Homestore for having real wood furniture at an affordable price. Keep up the good work!
It was alot better experience than the first time I went there. The salesman wasn't pushy at all and let us see what we went there for.
Very pleasant shopping and buying experience at Ashley Home Store on Lima Ave in Fort Wayne. Kenneth Eyster was patient and listened to our feedback to ultimately help us find what we needed at a great price.
Noel was very friendly, knowledgeable and patient with our children. We enjoyed working with him. He wasn’t a pushy overbearing salesman, but he was a pleasure to work with. I highly recommend working with him if you have a chance. Thank you for a wonderful experience furniture shopping!
Shopped over the weekend at the Black Friday Sale. Ian our sales associate was amazing to work with. He wasn’t pushy and made sure to show us options that met what we were needing. Ended up getting a great deal on a sectional. This is the 3rd sofa we have purchased from Ashley over the years. Great selection and prices.
Mark Clawson is awesome to work with!
Joanie was amazing to work with, highly recommend! She helped me and found options that best suited my needs in a timely manner and had great energy and attitude while doing so.
Wonderful Service! Paul “Two Hats” and Adam were extremely great delivering my new furniture. Professional, courteous and very very helpful! Thank you guys! Ashley, you have a great team We had a Great experience! Joel was super helpful and the financing piece was a breeze. Thank you!
Sale process was very smooth. Delivery experience pending!
Quick and friendly service.
Great selection, friendly staff & great prices
we had the BEST experience with Mark, we are moving to Auburn Indiana and needed new furniture, we are also first time Black Friday shoppers! Not only did we get the AMAZING deal of the $99 couch Mark took care of EVERYONE of our needs! From bedroom to complete living room. Mark was not only knowledgeable about the store he was kind and funny! He made the experience so easy and fun. You now have a new forever customers at your location Thank you Mark and to the rest of your team, I hope you guys have recovered from the crazy shopping weekend Joelle Long
We have purchased furniture here twice. Each experience has been fantastic. The employees are helpful and very knowledgeable. Noel our sales associate was great! He was patient with our kids, easygoing and able to answer any questions we had.
Cannot comment on my furniture yet, but can say that I appreciated the assistance and personable sales experience we had with Luke.
Joanie was exceptional!Very attentive and professional!
MARK did an excellent job explaining all the different mattresses to us. Will leave another review once we get it. Hopefully delivery is as good of service as Mark and the ladies where checking me out
We had a great experience working with Trinity at this Ashley location. She was helpful and professional. She gave us the information we needed but wasn't pushy at all. Looking forward to getting our new couch!
Trinity was great!!! Couldn't have asked for more nicer or professional person!!!!
(Translated by Google) Excellent attention. Fast and very friendly. (Original) Excelente atención. Rápido y muy amables.
Trinity was very nice and helpful with us finding a new sofa . Quality furniture at a good price
Ordered furniture almost 2.5 months ago. Was told it would only take 4 weeks to receive, it’s been more than double. Every time we have tried to contact Ashley, we get put on hold and forgotten about, our sales rep has never returned any of our phone calls, or they have no clue what is going on. They still can’t give us any time frame on where our furniture is at. Update. Now it’s the new year. If you want anything that won’t take 6 months, I suggest going somewhere else.
It was a great experience! Everyone was so nice, especially Christopher! He took the time to show me around and really listened to me and my husband’s wants and needs. We were impressed with the personalized experience and the dedication of the staff! It felt like we were home! Everyone was fantastic!
Christopher King was incredibly helpful picking out furniture for my new apartment
Kenneth was da man
Everything went very well. Mark Clawson was excellent with us andvwe thought the price was right on the items we purchased.
Delivery people was professional and courteous!
Ken was absolutely wonderful! He really helped making buying furniture for my first house a great experience. He was very knowledgeable in reaching out to others to answer needed questions, or taking initiative to go the extra mile to find me the best price he could. If you want someone who is dedicated to getting you awesome deals and is patient, Ken is your guy! Additionally, Matt was also great with offering suggestions about my mattress purchase! They made a great team! Thank you!
Great experience. Sedina helped me find everything I needed. Highly recommend going to see her at Ashley Furniture on Lima
Sedina and Marc were fantastic to work with! Sedina listened to what I was looking for and pointed me directly to those options. Marc was also very insightful and and answered a lot of my questions.
Ashley helped me with my recent purchase. She was knowledgeable, stayed within my budget, offered pointers, and fun to work with. Mark guided me through my mattress purchase, often explaining things more than once. Yes, I definitely would shop here again!!
Joanie was extremely friendly and help us get a decent bed frame a scant slowly though.
Wonderful service.Friendly. Great discounts
Noel helped me make a quick decision!
Joel Ortiz was amazing and Had an inviting personality through the whole process . He made ends meets and worked fast and efficiently. I got the couch I wanted SAME DAY ! I will be going back to Ashly furniture 😀
Wonderful experience shopping at Ashley on Lima. Ken was very helpful and answered all our questions. We'd definitely shop here again.
Phenomenal Customer Service provided by Joanie Solaris Estrada at Ashley Home Store on Lima Road today! Most engaging Product Specialist we have ever dealt with! Job well done Joanie…you rocked it Will continue to deal with you in our future furniture needs and recommend you to family and friends indeed 👍Karen and Lee
Dave was very personable, knowledgeable and very courteous. He made the whole experience less stressful!!
Very friendly and helpful personnel. Found exactly what I was looking for.
Sedina B was very helpful!
Noel, did a great job in helping and securing best deal for our furniture! Super job!
I admire a business that employs individuals such as Christopher. He was such a delight and a pleasurable friendly customer service representative. He has made Ashley home store. One of my most favorite places to shop for all my furniture needs.
Amazing salesman. So friendly and very helpful. We will always ask for him next time we are making a purchase.
Christopher was so helpful & so kind! He made shopping for furniture fun!
Luke’s approach was perfect for us! He gave us the pricing rundown when we walked and then said he’d give us time to find what we wanted. Whenever we did have a question, he was nearby to give us the answers! The entire experience was fast, easy, and he gave us a really great deal!
When you have purchased items delivered they stay in touch and set up a good delivery date that works for you. Day before you receive your furniture you’ll receive a text or email with real time tracking for the next day that shows what stop you are on the delivery route, what stop the delivery truck is on and an hour window of which they will be delivering to you. It’s very nice to see exactly when you need to be available to receive your purchased items. On top of all of that I highly recommend requesting Shawn and Alex to deliver your furniture. Both men were very kind, generous and gentle as they could be when delivering our sectional. They were also very professional and did more than what was required of them. They truly went above and beyond. Extremely happy and thankful for the the delivery team and how easy the store made it for us.
Kenneth was a great help as we selected a new couch! He was very informative and friendly!
I had an amazing experience with Chris! Super friendly and a GREAT salesman!
Paul and Daniel did a great job delivering and setting up my furniture. They were on time and they worked fast and efficiently.
Great product and great service! Thanks
I ordered a couch by phone, & it was available for delivery 2 weeks later. I set up the delivery and that went smoothly. The product seems very well made. A flawless experience from beginning to end.
Our salesman Ken was extremely friendly and helpful. The day following my purchase I changed my mind on an aspect of the purchase and he was very prompt to reply to my message and help get exactly what I wanted!!
Christopher was very helpful. He was genuine in his approach and focused on making us happy. So many times you meet salesmen/women who are only worried about the sale, but not him. He only wanted us to be happy with our choice and to make sure we were making the right decision. Thank you again, Christopher and make sure you ask for him next time you go in!
They were very courteous, friendly, and efficient. Would recommend them to anyone They represent your company well.
Awesome sales representative. Help us so much.
Noel was great, thank you. I hope the delivery is that good!
Christopher was amazing to work with. My husband and I were very pleased with the professionalism and willingness to help us find what we wanted. Christopher has a fun personality and made our appointment enjoyable. We look forward to our new furniture.
Great customer service
Ken Eyster and the team at Ashley were very helpful to find the perfect sofa and loveseat. Great furniture at a great price!
Checking out was an argueous process as these women were not very friendly. Stark difference from the friendliness of our sales person who was awesome.
Excellent customer service! Malachi was very friendly and helpful! I let him know exactly what I was wanting and he was able to take me right to it in the store. Enjoyed doing business with him.
Prompt & professional!
He was amazing and so handsome!!! He was spectacular!!!!!
Christopher is a next level customer service specialist. I have never ever had the privilege to work with a sales person this great! He is genuine and knowledgeable and really took his time helping us pick out furniture for our new home. This was our first time doing such a grown up thing as we just purchased our new home! 10 out of 10 recommend! Ask for Christopher when you come into this location. These types of situations are usually a headache for me , he made it fun and exciting.
ABSOLUTELY PERFECT!! Chris took his time, explained everything in detail and very thorough. He was very informative about every piece. Spent most of his day with me and my family and was positive and uplifting the whole time! Could not have been a better experience!
Dropped in looking for specific items. Another salesmen listened closely to what I needed & brought me to Dave who checked online inventory. He was personable, patient and kind & down to earth. Although I then decided not to make a purchase today I felt comfortable leaving my digits with him in the event what I am looking for comes in. I would like to purchase a temperapedic mattress in the future from him. Very knowledgeable and took the time to explain and let us test them all out so I know exactly what I will get.
Excellent customer service and care
PHENOMENAL SERVICE FROM Mr. Luke Rittenhouse. Super personable and understanding. We were slower and he was extremely patient with us. Easiest to talk to salesmen I have ever talked to! Thank you Luke!
Chris did an amazing job!! Thank you for the new couch:)
Expert and friendly service
Alyssa was amazing to work with. She listened to me about what I was interested in and looked up a few of the furniture items I wanted to see. Extremely friendly, helpful, professional and patient with me. She showed several couch sets that I might be interested in and found one that I fell in love with. Thank you Alyssa for your kindness and being so helpful!!! I would definitely recommend Ashley Furniture. Great employees and beautiful furniture!!
Our salesman, Malachi was top notch! Very professional and informative.
Noel was so helpful and listened to our needs. He didn’t suggest anything but perfect. I have purchased a lot of furniture from Ashley and have never been disappointed. I know I will be a returning customer until I run out of rooms to buy for lol. I do recommend everyone to go to this location for all your household furniture. Dont forget to ask for Noel.
10 out 10 customers service, great furniture for a great price
Great customer service! Noel assisted us with everything we needed and went above and beyond. We were not haggled or bothered, which is super nice when shopping for furniture. We always hate walking into a furniture store when they surround you like vultures. This was the opposite of that experience and we are thankful!
Great options!!!! Trinity was awesome to work with. She knew exactly what we needed. Highly recommend!!!
Very pleased with the furniture purchased here. Ken helped us get what we needed at a price that was more reasonable than many other places. Will definitely use again for future needs.
This was my first time buying furniture here and the entire process was very easy. Christopher understood the assignment and delivered. Would definitely work with him again.
Excellent customer service by Christopher!!
Trinity was so sweet and helpful with finding us furniture for our new home.
Had a great experience at the Ashley furniture store! They have a great team who are very inviting, friendly, helpful, and know their stuff! 10/10 recommend going there!
My experience at Ashley’s was fantastic! My husband and I went in looking for a dining table! We were greeted by Trinity one of the sale rep. She did everything in her power to find us the table that had exactly what we were looking for without breaking the bank of course! It took us two days but and a lot of hours, but with her help we found the one for us!! If you’re in the market for new home furniture, then head to Ashley’s and ask for Trinity!! You won’t regret it!
Trinity is great she helped us right away and made sure we found the couch we wanted!! Great store clean and professional!! 🙌🏾
Had a great experience told em what I was lookin for and got all fixed up in about an hr.. great staff for sure
Ian helped me and my fiancé stay within out budget for a quality table and chairs. He was very quick, knowledgeable, and professional.
Paul and Colin did an outstanding job, they went above and beyond of what was expected of them. I would definitely recommend them again and again. I would rate them 10 STARS!!!
Salesman seem to "hit your 6" in furniture stores and car lots. Joel didn't do this, but was there when we needed help or if we had questions. We'll assuredly seek him out for future furniture purchases.
Our store representative was very helpful the whole way though..
Joanie was wonderful! She helped us find exactly what we were looking for. It took us a couple hours to decide which couch we wanted to get and she was there with a smile at any time we needed her, but would also give us time to talk with each other when we wanted privacy. We will absolutely go back and ask for Joanie next time we need furniture. The white glove delivery was also stellar!
Great experience. Noel Campos and his team at Ashley Furniture on Lima Rd in Fort Wayne made the purchase of our new sectional seemless and smooth. Highly recommend.
(Translated by Google) Excellent (Original) Excelente
Noel was super helpful and we ended up going with the first thing he showed us! He even made a call to arrange for us to get the chair we wanted from the warehouse the next day instead of having to wait until the following week. We had a great experience!
Go see Mark Clawson, he is excellent and will go above and beyond to find what YOU want for YOUR space. Mark knows his inventory, he will ask the right questions to HELP you, and he makes certain you are happy with the result. I’m thankful he was there to help us today! I will not buy furniture from anyone but Mark! And I would advocate you to do the same. 10/5 stars
Shopping for a specific piece of furniture can be so stressful. My husband and I purchased a sectional sofa online (from a non reputable site) and were very disappointed. We decided to go to Ashley Furniture and Ken helped us find a sectional sofa that exceeded our expectations. Within 5 minutes we were sold! Ken was so knowledgeable, friendly, and really tried to help get us the best deals. We will definitely be using Ashley furniture for all of our furniture needs moving forward!
Delivery men showed up first thing in the morning. Had everything moved in and set up within 15 minutes. Very nice and polite young men.
Awesome shopping and delivery service, as always!
Alyssa Weller was a wonderful help to me today at the Ft Wayne store on Lima Rd . Kind, informative, and concerned about my needs and desires! She is an outstanding asset to your establishment! Keep up the good work Alyssa not only beautiful but knowledgeable!
Christopher made the buying process very easy. I had actually been released from the hospital that day and Christopher had me in the right chair in the first 2 minutes of walking in the door. He was very professional and I recommend 10/10. Thank you Christopher !
Very pleasant experience. Like all the ones before. Malachi was very knowledgeable and gave us time to shop. He was there to answer any of the questions we had. He made the whole shopping experience seamless. This is our 3rd purchase from this location and there will be more to come. In and out in a very short amount of time. Recommend to anyone.
Mark Clawson took my needs into his calculations in looking for a new bed. Quickly and effectively finding me a mattress that was of my price range but also comfortable enough for both me and my gf.
Joanie was an awesome salesperson, she listened to exactly what I was looking for, and showed me the collections that were available. She was very knowledgeable about the merchandise, and worked with me to get the best price possible.
Ken did an excellent job of helping us find the sofa we were looking for to meet our needs.
Chris went above and beyond. Very helpful
Joanie was friendly and very knowledgeable about furniture. Thanks for your help with the purchase of our leather sofa and loveseat!
Mat was great very helpful and went above and beyond to get me the best deal possible. Thank you!
We just ordered some new furniture in this location. We tired to order some hardware for our Ashley table… We lost in our move. They refused to order it for us!! I will pay for, but they won’t help us. They were rude… I will never order furniture from them again!!! Very unprofessional Very bad unhelpful!!
Christopher helped me and my wife tremendously! If you’re new home owners or just looking for new furniture I would definitely trust him 100% with the process! Come see him!
She very helpful and friendly. Worked with us until we for what we was looking for.
The experience from start to finish was outstanding!!!
Just had the best possible shopping experience from beginning to end with the most personable, helpful salesperson I’ve ever met, Christopher! Were moving to town from a few hours away and called the store with some questions, Christopher answered and I’m so glad he did! He followed up with us, never with any pressure. He was very helpful and understanding of our situation and met us at the store the day we were in town even though it was his day off! He showed such genuine interest in wanting to help us find what we are envisioning for our new home. I left the store feeling so accomplished and happy. I would most definitely return for his services if needed in the future. Check out the store lots of choices to pick from and ask for Christopher ! :)
Really good experience from helpful salesperson to timely delivery.
Mr Watt is a true professional!!!
Highly recommend going here. Very helpful staff in picking out my purchase.
Pleasant sales staff. Not pushy.
Very personable, friendly, and met our needs efficiently.
Very helpful and worked with me to find a dining room set that worked for me
Alyssa she was great!! She went out of her way!! I would recommend her in a second to my friends. I give her 5 stars!!
Excellent experience from the moment we walked in the store until the delivery guys left! Great company and employees; beautiful furniture.
Christopher was so amazing ! He took his time and helped me find the perfect accent chair ! He is amazing . I will be returning ❤️
Ian was patient and helped me customize my home in the best ways possible!
Found what I wanted right away. My family and I shop here whenever we need furniture or decor. Always friendly and fun to work with. 🤩
Very helpful in us making our decision on which piece of furniture to buy
Good people to work with - smooth easy transaction
I received excellent service from both Mark and Malachi. Mark’s knowledge was off the chart. They both took the time to make sure that all of our needs were met. Great customer service is key for me and they exceeded my expectations.
Had a grand time selecting styles with Nena... put some lovely textures and furnishings together..looking forward to seeing the finished product in my apartment!
I had the best experience. Joel was phenomenal and when we buy from Ashley again we will definitely want him!
I have to say my experience with Ashley Furniture was outstanding! The sales person CCK went above and beyond to make it a comfortable and pleasing experience. He was very friendly, knowledgeable and listened to me as a customer and my needs. If I could give him 20 stars he would have them hands down!! Thank you CCK for everything and keep that smile and great customer service going! We need more people like you in the world today! 😃
Christopher helped me and my wife pick out a beautiful dining table and sectional sofa. He was very knowledgeable and answered any questions we had. And got us a great deal also. We will definitely be coming back here and dealing only with Christopher! Thanks for being so kind to us.
Noel Campos was very helpful and not pushy at all. He was very honest in his opinions, which I appreciate. He showed me exactly what I was looking for. I'm very happy with my purchase and my experience at Ashley.
Had a wonderful experience shopping here. Thank you Trinity for making it so easy to pick something out.
Very informative sales people and great service. Furniture is excellent quality and fast delivery!
Christopher was the absolute best salesperson I have ever meet. Helped me tremendously. Thank you The delivery guys were great also set up my furniture and placed it right where I wanted it. Thanks guys.
Christopher King was who helped us and he was wonderful to work with. We came in for what we thought would be 15 minutes for lamps and he was so relaxed and genuine we ended up looking for 1.5 hours at a lot of furniture options and are considering buying our living room furniture there. We are considering an entire room but haven’t made a decision when we are doing so. Shopping with Christopher was like shopping with a friend. He is the type employee all retail stores need! I realize he works on commission but we never felt hurried or pushed at all, he just genuinely talked about our needs and showed us viable options. There was another woman there helping us carry things out at the end and she was very pleasant and friendly also. Working with Christopher was one of the most pleasant and fu. Experiences we have ever had while shopping. Furniture is a big purchase and he helped us feel relaxed. We actually had fabric samples from another store where we intended to look later this week. Ashley’s (and Christopher) are now on our list as possible places to shop. Diana and Robert Hartman
Staff was super helpful and not pushy. Great experience!
I’m so glad I go to Ashley they take care of us very good exelente service!
Reasonable prices, friendly atmosphere and excellent staff to help each customer. Thank you, Jacob, you were of great.
Very friendly, didn't pushing anything on us. Very informative!
Paul and Collin did a professional job delivering our furniture.
We were looking for a living room accent chair that wasn't too large for our space. Christopher suggested a chair that met our specifications. We had a very enjoyable experience with Christopher who is very professional and engaging. We ended up taking his suggestion and purchased the chair. He was able to discount the selling price for us that made this a great experience.
I was met at the door by Mark. I told him what I was looking for and off we headed back to recliners. I was just there to look. But I was pleasantly surprised to find the right color, the right size and price for my new recliner! Added bonus-it was powered! We got it written up and loaded all in about 15-20 minutes! I am very happy with my new Recliner! Thank you Mark!
The experience was GREAT from the assistance we received in store to the curtiious and professional delivery.
Ian was amazing! Definitely would recommend seeing him at Ashley!
Wonderful shopping experience. No pressure and was very patient with us setting on a lot of pieces of furniture.
Joel was great to work with in finding the perfect bedroom set!
Very helpful staff. Made it very fast to select the couch we went for.
Dave was very helpful in helping us purchase our new couch. I love being able to roam the store freely, but get info right when I need it, and that's when Dave came in clutch, tape measure and all. We got approved for a purchase and we're very delighted with our selection. Friendly and supportive team at Ashley, would recommend!
Very knowledgeable and helpful,no pressure sales,showed the difference between each item I was interested in
Luke was very accommodating and helpful
I purchased my dream couch at Ashley! It was a pleasant experience. I was so grateful to have an awesome sales associate like Joanie available to help things go smoothly.
Christopher was wonderful
Thanks Jacob!
Christopher was knowledgeable and very thoughtful and attentive.
Our sales lady was so helpful. She went over and above to help us with what we needed.
Great experience with no pressure. Very knowledgeable about what inventory could meet our needs and price point.
Alyssa and Luke went above and beyond helping with my purchase today. Will definitely request their help in the future.
Very professional and kind
Amazing experience, great customer service…Highly recommend Trinity!
Paul and Jacob did an awesome job they were professional and quick thanks !
Alyssa was very helpful and made sure I got the best deal and the perfect couch
Marc Ramsey was our salesman, he was very kind and knowledgeable. He took the time to explain all of the features of the mattress and the adjustable base. Everything went great with the delivery and the delivery team was excellent. I am laying in it now and I can't wait to go to sleep 😴 Thank you Marc and Ashley Furniture for a stellar experience.
Mark did a fantastic job of guiding us through which was the right mattress for us! Can’t recommend him enough.
Audrey was amazing to work with. I showed her my color scheme , and she automatically knew what options to show me. I highly recommend working with her !!
Great customer service !
Matt was wonderful. He found us the chairs and couch we were looking for in the material and color we wanted.
The sales floor personel were great no pressure yet extremely caring and helpful.
Christopher was an absolute gem to work with! Beyond his wildly fun personality, his honest desire to provide top notch customer service to my husband and I in search of a new living room set did not go unnoticed. It is truly unheard of these days. He gave us time to ourselves and showed great respect for our wishes. Although we ultimately chose the least expensive of the 2 sets we dialed in on, never once did Chris make us feel as if we'd done any disservice to him or his efforts. Again, unheard of. We are so excited to enjoy our new reclining couch and love seat! We purchased a headboard/bedframe that we are excited for as well!
Purchased a living room set with deferred interest payments for 60 days. Three days later received a phone call stating terms was a mistake!! Ashley Furniture refused to honor signed contract. Shady, unprofessional and dishonest. Buyer beware!
Trinity is outstanding! She really takes the time to determine our tastes and what we are looking for.
Joanie was very helpful and understanding of what I was looking for.
I had a great experience yesterday at Ashley ! Every question that I had was answered with Detail. The Prices are great and I most definitely will be coming back very soon to purchase:)
Good
We had an amazing salesperson, Malachi. He was kind, patient, knowledgeable and not pushy. He gave us all the information to make decisions without making us feel forced to purchase something. We loved him. Will definitely be back and ask for him.
Christopher did a great job helping me find the right furniture for me. I'm a bad mixture of indecisive and cheap when it comes to things like this and Christopher (along with Joanie) was very patient and determined to help me find what I was looking for while maintaining a fun, positive energy throughout the search.
Thank you Paul & Drew!
Amazing customer relationship and support. Lovely, beautiful furniture with awesome financing with swift approval.
Great service. Found exactly what I wanted.
(Translated by Google) Very good service (Original) Muy buen servicio
I want to have you again
Christopher was fantastic. He listened to what we were looking for and gave lots of suggestions that matched our style.
Bought a split king adjustable bed. Marc was very pleasant. Knew his products well. Had the best representation of Sealy, Temperpedic, Stearns/Foster, Purple models as I had visited 4 stores to compare.
excellent service and very nice person ☺️
My experience was exceptional. Matt who was our salesman treated us with kindness and professionalism. He was also quite funny.
Today was an awesome and rewarding day!! I went in just to look around and after spending much valuable time with Christopher and all of his knowledge about the product and matching pieces together, I walked out with more than I could have bargained for! Thank you for your patience and hard work! You’re truly amazing!!
Love coming here to shop, and Christopher King made our experience the best yet! He genuinely cares about your needs and helps in exactly what you’re looking for. He’s a kind hearted soul and we love him for making this trip the easiest one yet! I cannot recommend him enough, thank you again Chris! You are simply amazing in every way!
Christopher King was a great person to help us pick furniture to go with our living room. He had a great personality and very friendly vibe about him that made him easy to be around. Definitely ask for him if you go into Ashley to shop.
Christopher K., I would give you 10 stars if I could! Thank you for your excellent customer service!
Great sofa at a great price! Ken and Mark took good care of us, very knowledgeable.
Ian was great! Not pushing at all let us look around and had great suggestions when we told him what we were looking for.
Joanie she is the best!
Christopher was the best to work with. Very knowledgeable on all the furniture and so friendly. Highly recommend.
Excellent
Christopher was excellent! Knows the products and knew exactly what fitted our needs!!
Christopher was very helpful, friendly, personable, and great to work with. We found the most adorable, perfect kitchen set. Thank you!
Very professional and helpful thanks for the wonderful experience!
UPDATE.... Since my last review, they finally contacted me and asked that I pull down my HORRIBLE review and Warranty manager said that she would have all of my furniture repaired even said she had parts on order for my kitchen chairs, brackets for chest of drawers and that they were going to repaint or replace my kitchen table. It has been about 4 weeks now with NO more communication from Ashley. I called this week to check up and one of the managers I spoke with said the Michelle that I had spoke with and was supposedly taking care of my stuff no longer works there and was zero help... I left my number with them and no call.... AGAIN, I WOULD WARN OTHERS TO NOT PURCHASE FURNITURE HERE AND THE WARRANTY THEY SELL YOU IS POGUS . I have been more than passionate with store and have even taked down the last review I posted when they said they would make things right and that was a LIE... TAKE YOUR BUSINESS ELSEWHERE....
Christopher was fantastic! Very knowledgeable and if he didn't know he made sure he found the answer. Ashley is lucky to have him on staff!
The gentleman who delivered and assembled my bed were timely and professional
Service was great Luke was very knowledgeable. Left feeling like a made good and informed purchase.
Audrey was absolutely wonderful and extremely patient while my fiance and I were being indecisive. She offered really solid advice too!
Ask for Jacob or Joanie. Both did outstanding work and they worked as a team. Dave also helped out as well. Very knowledgeable and have never had a piece of bad fur from Ashley!
Lovely experience buying new furniture for our great room with Alyssa!
Appreciate the assistance with select new living room furniture! Lots of options! Excellent customer service
Purchased a couch during the Labor Day Sale. Joanie E. was helpful, patient, and most importantly not at all pushy when showing the furniture. Would buy from Ashley again!
Chris was super helpful and attentive to detail.
AMAZING
Positive experience! Joanie spent a lot of time trying to help us find exactly what we were looking for. She asked questions and then showed us what fit our needs. No pressure to buy when we wanted to go home and do some measuring. We would go back to Ashley again.
Jacob Walker greeted us with a smile from the moment we walked in. He was extremely patient with all of our many questions. He was very understanding when it came to our different taste and had very helpful insight based on his extensive experience. We ended up with very elegant products at a great cost. Thank you Jacob!
Went in looking for a small dinette set that saw on-line. I had a picture of it from going to another unrelated store. After looking around Dave/sales manager stopped to see if we needed help. He was very helpful and friendly while assisting me with getting our order put in and adding delivery and set up. I would recommend seeing Dave if you go there. I will update if there is anything to report about the delivery and set up or the table and chairs. :) Update: Delivery setup went quick. Guys were nice. Now I question why we paid the extra for “white glove delivery”. All they did was put the legs on the table. The guys didn’t even ask me to check it out for any damage. Just had me sign a paper that it was done. Unless something more was done at the warehouse prior to delivery we could have saved $249 for this plan. I’ll ask more questions next time about how much together items are before agreeing to a setup plan.
Fantastic customer service! Ask for Joey if you’re ever there - he’s awesome.
My wife and I stopped in at the Ashley store in Fort Wayne. Audrey waited on us, and was beyond helpful. She was attentive to what we wanted, and directed us to several alternatives giving us everything we need to know for us to make our purchase decision. The store needs to know how good an employee they have in Audrey, and anyone looking for furniture needs to ask for AUDREY - you will not be disappointed.
Ken did a good job. He was able to seal the deal, would buy from again.
Christopher was very helpful and we happy with our purchases.
Christopher was great!!
Great sales lady, very helpful and kind.
Jacob is always great to work with.
Christopher King was delightful to work with. He was very attentive and patient during our shopping process and followed up with us to make sure we had all our questions answered.
Alyssa was the best! Extremely personable and sweet, loved her so much.
Christopher was a blast to work with! Very helpful and knowledgeable. :)
Mark did a great job. Told us everything we needed to know about the mattress we were getting. Didn't try to talk us into anything unwanted, which is highly appreciated.
Christopher was excellent. He spent time getting to know what we needed.
I was looking for a solid, L-shaped desk last Saturday--knew exactly what I wanted. I had visited several 5 to 6 stores. It was one of those rapid-fire shopping experiences--walk in, look, walk out. When I walked into Ashley's, Alyssa met me at the door, took 30 seconds to figure out what I was looking for and within in minutes showed me their inventory, both virtually and on the floor. We found a white desk. It was not what I was looking for originally, but son (who I was buying it for) liked it. It was perfect. Within 15 minutes, they had processed my order and hunt for a desk was over. Customer service did not stop there. (Almost none of the desk stores carry inventory on hand. Everything is ordered.) At my time of purchase, they projected 2-4 weeks delivery due to the lingering affects of COVID. However, Alyssa followed up on my purchase order knowing this was related to school. Somehow my desk came in just a week. The products at Ashley's are very good, but the customer service was excellent. Thanks!
Working w/Matt was a refreshing retail experience...he is very professional & personable! Everyone I interacted with in the store was very friendly & pleasant! I'll be back!
Jacob was very informative and helpful with our purchase today. His sense of humor and laid back personality made our shopping experience go very easily! Thank you! I hope you enjoy the lake season next year 😁
Would never come back. Tyler lied to us about floor models being an example for what should expect but in fact he was trying to unload them to us to clear up for new inventory but at an outrageous price which we were stuck with. Plus I know there's no cancelation allowed but I think they should've because the order was never placed at that time. This is worse than a car dealership. Go elsewhere and avoid the headaches we dealt with.
Sales guy followed us around and was pushing his own opinion.
Christopher King was extremely helpful and knowledgeable. He has a great personality. He helped us get exactly what we were looking for. We will ask for him by name anytime we return to this store!
I had done a lot of homework heading into the mattress purchase. It was a matter of having my wife try them and make the final decision from the short list that I had. Joel made it easy to make the final decision and complete the purchase!
Malachi and Audrey were great!
Our sales rep was great. He was definitely 5 star. Delivery was awesome, Paul & Jacob were polite, professional and got it done quickly. They also were 5 star all the way! However, the manner in which they handle scheduling leaves much to be desired. Rather than worrying about who knows what and correcting them, believe the customer when they say it will be 2-4 weeks before they can take delivery. Do not call them every day until a date is set that makes the customer have to wait an additional 3 weeks.
Matt was very attentive as I tried to decide which recliner I wanted. I appreciated that he was not pushy. Also appreciated he was more than happy to bring recliners down from the higher shelf. Great job.
Joanie and Chris at the Lima road location are by far the best…They were very informative about the merchandise and what would be the best pick for our new home….They went above and beyond to assure me I was headed in the right direction on a personal big purchase. It was not about them making a sale but more so about us being satisfied customers…I felt they gave undivided attention and genuine care. We loved working with them and plan on many more in the future!!!!!
We worked with Kenneth and the experience was great! He went above and beyond to get us the couch we wanted. And after that, our delivery was not only on time BUT EARLY!
Alyssa was very compassionate and took the time to listen to what I was looking for, helping me narrow down all the choices available. Thanks for making it an enjoyable experience!
Devonte and John were awesome. They explained all about the beds, knew the answers to questions and very polite and friendly.
Audrey was very helpful, got us what we needed.
Joanie was an absolute pleasure to work with. She got us exactly what we wanted along with a great deal. We actually had fun shopping for furniture. She is not pushy or annoying; just fun and helpful. We will definitely start here for any future furniture needs. Mark & Debbie G.
Audrey was an amazing help!
Kenneth was a excellent sales person. Thank You!
Kenneth Eyster was very attentive and an active listener to what we wanted. He was not overbearing as that can be off-putting when walking into a furniture store. He gave us information and then allowed us to try out the sizing and comfort of furniture we were looking for without following us throughout the store. Thank you!!! Luke the manager was also very nice and helpful.
Kenneth was great and personable! We appreciated that he was not a pushy salesman that hovered around us the whole time.
Joanie was very positive, friendly and patient. She helped me decide what is the best fit for my son and I. The interior designer also helped me make a decision and showed me some sofas that weren’t on the floor yet. Overall, I had a great experience and I’m excited for my new sofa.
Very welcoming. Very Very knowledgeable. And enjoyed my buying process. Made it very easy. Great team.
Malachi did a great job helping us out and finding the items we wanted!
Friendly, helpful, knowledgeable service by Audrey!
ALYSSA WAS AMAZING GREAT ASSET TO THE COMPANY IT WAS THE MOST LAID BACK SHOPPING SHE REALLY CONNECTS WITH HER CUSTOMERS
Malachi was amazing help. Me and my boyfriend just graduated college and just moved to Indiana, starting a new life includes new furniture and Malachi was great help to find the perfect dinning room table for us that was affordable.
Great customer service!!! Super fun
From the time I walked into the store, Christopher King was like a breath of fresh air! He was very knowledgeable about the products in the store, including the ottoman that I wanted; he even showed me ways to accessorize around the ottoman! When he noticed me eyeballing something in the store, he immediately gave me the rundown on whatever it was! Christopher made my experience at Ashley one to remember, and he had the brightest smile and the peppiest step from start to finish! Thank you for a wonderful experience, Christopher!!
Christopher was so nice and helpful!!
Christian King was amazing!!
Jacob was a pleasure to work with, made my wife and I very comfortable and down to earth to talk to.
Luke was great at listening to my request for a smaller contemporary sofa. He gave me feedback and asked questions, which helped me determine which item I really wanted. He was even willing to carry around a cushion to help me find a compatible chair! Thank you, Luke for being genuine and offering guidance on size and style. I can’t wait for my furniture to be delivered!
Very friendly and knowledgeable staff we appreciated everything they did
Good price and nice to work with
After going to five furniture stores we decided to go Ashley furniture we were looking for a couch. Malachi was our sales guy and he was amazing he listened to what we wanted and how much we wanted to spend. He was very helpful and nice. We will definitely being going back and working with Malachi again. We couldn’t have asked for a better sales guy. If you are looking for piece of furniture definitely go to Ashley furniture and ask for Malachi.
Alyssa Weller is the BEST salesperson on the floor. She is very informative and patient (great with our 3&4 year olds). We went back and forth on a few different living room sets and she got us a great deal! Highly recommend 😊
Luke was very knowledgeable on the product he was selling to my husband and I. He was also very up front and had a great sense of humor, which made it a fun purchase. Thank you Luke…
Joel Ortiz was absolutely great with communication and helping me understand everything with my purchase. Answered all of my questions and would recommend him to everyone. Delivery was great as well.
We had an awesome shopping experience with the help of Ken. He assisted us with our purchase of a new living room set, and helped me find a server for our kitchen area. He took care of us from start to finish, answered many questions, and did everything he could to make us feel comfortable about choosing Ashley Furniture on Lima Road. Thank you!
Jacob was very helpful with our purchase.
This was the 5th or 6th we attended yesterday looking for a sofa bed. Here we were shown around and then after we rested our weary bones in massage chairs they were trying to sell to us, we found the sofa bed we wanted for a good price. Best service we had at any other furniture store in town. The rep we used was so friendly and helpful I almost wanted to buy more furniture from him. Good salesman. 👍
The guys who assembled and delivered were awesome!
I purchased a bed from these guy's it quit working...called them and was told to make a claim...tried explaining that I just purchased it and should be covered under manufacturers warranty..so I finally get them to send out a service tech..there is only 2 components that can be bad and of course they don't have the right part with them..supposedly going to get back with me at the beginning of the week..I would definitely shop elsewhere..
Matt G is the greatest! He was sooo patient with me & very thorough. My shopping experience was wonderful. If you are looking for someone who is fun, knowledgeable, & patient, Matt is your guy😊
Great customer service, very supportive staff.
Marc did great job. Very helpful
Horrible, disrespectful, rude employees who clearly have no clue how to handle customer disputes. Should be very simple to offer a simple refund to go to financing for furniture that was never received after waiting for a year.
Great sales person- very helpful- enjoyed his help!
We worked with Christopher while looking at purchasing some new living room furniture. He was such a friendly guy and he made me want to make this purchase. He is a Great sales person that Ashley Furniture is lucky to have. I would definitely work with him again!!
This is my 2nd time working with Joel. Again, he did a great job. Easy person to work with and knowledgeable.
Went in looking for living room furniture. Walked out with the stuff I needed. No hassle and no fuss.
Marc was very knowledgeable about the mattresses.
Saved over 1200 on our furniture
Greeted warmly, answered all our questions and very personable assistance.
We had a great experience at Ashley Furniture in Ft Wayne. We went in looking for a nice sofa/recliner combo and found one! Our sales rep Alyssa was amazing! Once she helped us find the right one we went to pay for it. We were told that it would take 1 week to get delivered to our lake place about 50 miles from the store. I told them I really needed it much sooner due to lower back issues! Get this… She delivered it personally with some help! Super nice guy too btw. The store manager “Luke” was also very super courteous and helpful too! We highly recommend them both as well as Ashley Furniture in Ft Wayne! Jeff & Marsee Wilhems
Ken was my sales representative and was just wonderful. Very polite, not pushy and very knowledgeable about the products and prices. Everyone was very friendly and the store was clean, organized, and had great selections to choose from. It was the first store I stopped at and the last. My purchase was made at Ashleys. They made my day. Kelly Kimmel
Excellent customer service
Very happy with the product and the delivery service. I would recommend to anyone.
Was greeted quickly. All involved were extremely helpful and the transaction was quick and easy!! Definitely recommend
The staff was very knowledgeable and helpful. The delivery was quick and easy. They even gave us a bit of advice for maintenance and cleaning. Great experience.
Audrey and Luke were amazing and helped us find the right sectional for our living room. We had been to several furniture stores before them with no luck. They had the best selection by far. Great experience and I would recommend them to anyone!
Looking for a coffee table, described what I wanted, was shoned some options, worked out a great deal. Very nice and friendly, thank you!
Good gosh almighty Dave is just wonderful!!
Audrey went above and beyond to make sure we were comfortable and happy with our purchases. We got a great deal on everything that we got and we couldn’t be happier with the great customer service!
I knew what I wanted when I went in and Matt helped me find the perfect sectional that checked all the boxes! An easy, low pressure shopping experience and reasonable prices!
Dave was knowledgeable and made us feel very comfortable!!
Good service great product. Third purchase from Ashley. Still have my bedroom suite after 15 years. Look just as good as new.
Great store, lots of options to look at and feel. Luke was a great salesman, very helpful and not pushy at all!
Very nice and very helpful. Joanie & Joey were great
Fast and efficient!
Joel was very helpful and knowledgeable. Will definitely be a repeat customer
Worked with Dave watt, very fast, absolutely kind, friendly, approachable. Made my visit smooth and flawless. Will be returning! You
Awesome experience. My sales person Joanie very knowledgeable about the products.
Great customer service!
Audrey was fantastic and thorough
Wow! Chris was amazing! He listened and remembered what I was looking for. I’ve never had a better buying experience. He made it fun! Was polite, and a true gentleman.
Great experience David was very knowledgeable and helpful!
Audrey was great to work with! She wasn't pushy and answered any questions we had.
Great place if you’re looking foward to getting furniture , bed frames , mattresses , etc. Make sure you get with marc! super talkative and he really communicates with you the whole time. makes sure you get what’s best for you and what you’re comfortable with.
07_29_23 My girlfriend and I were shopping for our apartment for couches. We have limited space so we had to be in range our number. They had things but none of the couches we sat on were what we were looking in comfort level.👍👍👍😁😁😁.
Audrey was super helpful, very personable and made the whole experience of buying new furniture so easy.
Christopher had amazing energy! He was super helpful & would 100% recommend.
Paul and John were wonderful to work with you better keep them around,very helpful. My mother will enjoy her new chair.
Took a little longer than I expected to receive. But the bed is beautiful and Paul and John were patient and very helpful.
Jacob was great. We just moved cross country and had to replace 4 rooms worth of furniture. He was super patient and went through all our options and had no issues with some back and forth between my wife and I. Finally, when it came to price he was willing to meet us closer to our price point than we thought possible. It took a long time, but was overall a great experience.
Very happy with the service we received.
From the sales associates to the delivery personnel, this store gives amazing customer service! They all listen and make sure to do it right.
First time shopping with Ashley and it will not be our last! We had the best experience with the Sales Associate Christopher! He was knowledgeable, professional and was able to find us the exact sofa we were looking for! Next time we need a piece of furniture we know just where and who to go to!
Chris was great to work with. Helped me find the perfect bedroom set that matched perfectly.
Dave introduced himself then left us to browse around. When we had a question he was able to answer it and showed us some options. We ended up buying a chair from him
Joel did a great job helping us and was excellent at explaining all the differences between the products. We’ll definitely be back next time we need furniture
Great costumer service !!.
Dave is great. He showed us exactly what we wanted, is friendly and very courteous. If I could give him six stars, I would.
Luke Rittenhouse is professional and friendly. This was my second visit to the store and both times he promptly assisted me. I appreciate excellent customer service.
None
David was professional, personable, and very efficient. I was able to purchase just what I needed in a short amount of time. I will be going back to Ashley Furniture for sure and sending my friends.
Good seller and nice person
amazing service !!
Joel was very kind and very helpful didn’t try to push us to but anything that we didn’t want. He talk to us like we knew each other forever and gave friendly advice on what to get and what not to get. 10/10 recommend
I went to Ashley furniture at Lima Road. Great service, the personal are so welcoming and helpful, specially David Ferrando was so patient and friendly!
Joanie was our sales rep. She provided great customer service and was quick to respond when we needed her. Overall happy with our experience thanks to her.
Joanie is very kind and profesional!
It was a very relaxed experience, Audrey was very helpful in finding the right pieces for the space we were shopping for.
Very pleasant experience. I would definitely recommend.
Christopher was the best! He listened to what we were looking for and the price range and showed us our options. He made shopping for furniture with my husband (who is not a shopper) fun. My husband even enjoyed the experience.
David was great to work with. Very kind.
Joanie was extremely helpful and knowledgeable throughout our decision making process. We will definitely come back to work with her on our next purchase!
Joanie was excellent! She helped us find exactly what we were looking for and gave us plenty of options to choose from!
They were very efficient good very fast a very good experience
Great customer service
Very good customer service! Everyone was so helpful and answered all my questions! The furniture is very beautiful!
Very helpful and friendly, from the purchase to the delivery and setup.
Dave Watt was very helpful and patient with me. I got a good price on the furniture I chose. The delivery price was surprising. Especially for seniors. We definitely need help to get it in the house. Senior discount maybe? Otherwise a very enjoyable experience.
Very knowledgeable and attentive staff!
Recently got some furniture & Dave made the process so much smoother. He answered all of our questions & worked with us the entire way with great feedback.
Christopher was very nice and easy to work with. Didn’t feel pressured at all during our shopping and helped us find different options for our living room set up.
Joanie is an awesome sale person along with Mark Ramsey great help go out of there way for their customers
Make sure you get an itemized receipt. Went over what all I was getting before I paid, delivery day had missing items. Tried to charge me extra for what I already paid for. Didn't even get the items, never shopping there again.
Joanie was awesome she is the best
She did an amazing job and was very helpful on getting us what we needed. Would recommend her to other people
We felt very welcome and they spoiled us here! We honestly felt like family! Great deals and great service !
Enjoyed the knowledge and information about the product. The personality was top notch. When I first met Jacob he asked me if I was working with any other sales agent there. That I appreciated being a Realtor myself. wOnce Jacob asked me that I knew he was sincere about his job and the others that work with him. Jerry
This was our first time purchasing any furniture at Ashlee Furniture. We were very pleased with our shopping experience. Luke gave us the flexibility to browse without hovering over us. He was knowledgeable and answered all of our questions. We would definitely return if we have a need for additional furniture in the future.
I went in knowing what I wanted. They did not have on the sales floor, but was directed to like items to help frame my mind.
Joel did a wonderful job explaining the process and getting my family exactly what we needed! Thank you!
Joanie was patient, helpful and friendly! She helped me find exactly what I was looking for.
Mat did a good job, we will shop again. When we are looking again, for furniture.
Matt was wonderful. Helped us find a recliner. Will come back to this store again!
Matt = star employee . 10/10 . Super helpful . 10/10 . Knew exactly where the couch we wanted was . 10/10 . Helped the company take our money for the couch . 10/10 . Helped us with doing the scary math . 10/10 . Matt good Matt great Matt’s a star . 10/10 . Will request Matt when we chose bed frame . 10/10 .
Matt was the employee assisting me, he was very helpful, informative and easy to talk to. 10/10 would go again.
Audrey has been great to work with through the years! She asks questions on what I am looking for, colors and makes suggestions for different pieces I had maybe overlooked as I walked the store.
Audrey took care of everything we needed. Great service.
Chris is extremely personable and professional. He made purchasing a new dining room set and accessories seamless for my wife and I.
Our salesman Chris was extremely helpful and listened to what we were looking for and showed us only the items that fit our needs. Such a nice salesman. The delivery men were very fast and efficient. Love our new furniture.
Audrey helped us get a couch for our lake house. She listened to what I needed and was so helpful! Right price, right color! Looked at 6 other stores and Ashley was the best!
Christopher provided amazing service and was incredible kind!
Luke was very helpful and made my shopping experience great!
Was a pleasure working with Christopher King. Great help with everything from furniture to baby names. Would definitely recommend him.
Christopher was the nicest, most helpful person. I would recommend him to anyone. He didn't try and sway me out of my price point and helped with decor and color
Appreciated the time Jacob took (hours!) to help us find something that would fit in our unique space within our budget.
My husband and I purchased a bedroom set with the help of Christopher. He was extremely helpful and so personable!! The other furniture stores we went to that day had us pretty discouraged so it was nice to walk in the store and immediately meet someone with his bubbly, fun, and kind personality! Definitely the best customer service we received at a furniture store and we are so excited to get our new bedroom set!
Matt was excellent he didn't high pressure us to buy from Ashley Furniture and we really appreciate that
Audrey was fantastic!
Great sofa and loveseat from Ashley!
Wonderful Experience with Joanie she was super friendly and welcoming from the start definitely answered all questions and more thank u Joanie 🙂 fahreta.
The best customer service ever Joanie
Provided a welcoming environment and the best deals!
Friendly and great. If we come back we would seek him out.
Christopher did such an amazing job helping our family find the perfect dresser for our home. I most definitely will be referring people to him. Thank you for a job well done and outstanding customer service!!
Ashley furniture is a very professional and knowledgeable environment with a vast selection for all things you may need in your home. We’re new to the getting our own place, me and my boyfriend, and it was a great first experience looking for furniture to furnish our new place. Jason helped us out the first time we just had to go back and ended up getting a great deal on a very nice and comfortable temperpedic mattress. Jason was so great to work with and we both definitely recommend going to Ashley furniture in Fort Wayne and to ask for Jason! He’s a five star sales men with all the sleep knowledge! 10/10 stars for him!!
Wonderful customer service, really good deals and there were so fast on the buy process.
Audrey is very good at doing her Job and helping you find stuff you’re looking for and helping design. She doesn’t push her customers into buying something they are not looking for
(Translated by Google) Excellent service and very good prices (Original) Excelente atención y muy buenos precios
Matt Gaunt is the best salesman! He has helped me every time I buy furniture and is very nice
Audrey was a wonderful help and truly listened to what i was looking for and helped me find my best options!! I would recommend her to anyone!!
Matt was great and had great customer service!
The young lady that helped us was very helpful . She worked very hard to help us find exactly what we were looking for. We will definitely go back for our future needs in furniture!
Highly recommend going someplace else. We purchased a bedroom set that was delayed once due to damage and when we received it for the second attempt it was still damaged. They refuse to replace or fix it, without us hauling the furniture an hour away to their warehouse. This is despite the fact that we paid for delivery. We sent them the pictures and they still refused to make it right. Get your furniture elsewhere!
Audrey was awesomely attentive and helped us get exactly what we were looking for!
Excellent service! Really great attitute.
I recently went there to get an oversized recliner, I told Jacob exactly what I wanted and I had it picked out and bought within a hour. Love going to this place to get my furniture! Thank you again Jacob walker!
Alyssa made me feel like I was the only one in the store. She helped me problem solve and was extremely personable. She was wonderful
Nice furniture! Delivery on time and great service!
Christopher was great to talk to and work with. We got a great deal!
I loved the bed as soon as I saw it and the process was so smooth. The communication of the sales man team to the delivery was a great experience. Fast and accurate! 🥰
We are very happy thanks to Christopher, he was very kind to help us choose our bedroom set and absolutely 100% recommended 😃😃😃
I am extremely grateful to Christopher for his patience and kindness in choosing our bedroom. Thank you very much for making us feel welcome. We will be back soon
We knew what we wanted but Jason was great! No pressure and helped get what we needed with ease.
My wife and I had a great experience when getting our new couch!
Working with Jason was a pleasure. We felt that he was dedicated in getting us the price we were looking for. We will certainly look him up in the future and send other buyers his way!! Deb
Jason was very helpful and knowledgeable in helping us decide on our purchase today.
The ease of sharing what we needed for our family to find a couch was great; even with a small child running around asking a zillion questions Matt helped us leave happy.
Jason was extremely professional, helpful, and friendly!
Jason was very knowledgeable and took time to explain all of the details of our purchase. Highly recommend him if you are shopping Ashley Furniture!
Joanie was super great and helpful. She helped me find my first couch and made the process super easy. It was a beautiful atmosphere, and they offered great customer service.
Great customer service and very helpful
Luke is a great salesman!
Over priced and not much selection
Top notch. Would send anyone there. Went above and beyond.
Super great tent sale! I saved $4,000 on a complete living room suite!! Thank you Audrey for all your help and fabulous customer service!!❤️
David was very helpful and his knowledge was extensive on all the furniture. He wasn't pushy and made us feel welcomed. He was ready to answer any and all questions.
Luke was great! He really helped me a lot. Definitely coming back to get other stuff I need.
The Ashley delivery guys were fantastic! Wish we could give them a 10!
Same as before. Thanks.
Customer service was great! Very attentive, went over and behind!
I personally loved the Ashley furniture store. Customer service was 10 out of 10 the prices on interior stuff like sofas or any other merchandise. It’s a good price good deals, and a lot of clearance stuff which is a good prices and everything and for the help of all the workers at Ashley‘s were amazing. They deserve a lot of, thanks 😊😊
Decent quality at a good price. Delivery was very quick and efficient, drivers were very courteous.
Dave was incredibly helpful and has very good knowledge of the furniture. It was a pleasure doing business with him and would recommend Ashley HomeStore to everyone we know.
Joanie went above and beyond to help us choose furniture for our new home! Dave was also incredibly helpful in our process. Great experience and furniture.
Marc was very informative and definitely helped us make an educated purchase! He never once pushed a higher priced product on us. Highly recommend Marc at Ashley!
Both guys were polite and courteous.
Delivery and installation was great with our two technicians! They were very professional and extremely helpful! Great guys!
Audrey was very friendly and helpful.
Purchased a sectional and sofa and thought I got the perfect deal for my family...then I received the statements. Despite significant conversation and questions, the promotion was misrepresented and the salesman (David) and his manager (Luke) refused to take any ownership or work with me at all. They won't even return my phone calls. Save yourself the time and headache and avoid this store!
A great selection to choose from, with friendly service and salespeople that go the extra mile to make sure you get just what you need.
I had an amazing experience shopping at Ashley's Furniture with Audrey Tackett. I recommend to contact her for anything you need while at the establishment. She goes above and beyond to ensure her customers are well informed and taken care of while providing a stress free environment.
Joanie was a sweetheart! She was very welcoming and positive right off the bat. She took into consideration what I was looking for and helped me find the perfect dresser and nightstand for my bedroom! Joanie was absolutely lovely! I will definitely be returning to Ashley for my home furniture in the future!
Very nice salesman, enjoyed my visit. Thank you!
David F. was Truly Amazing with helping me find Everything I needed! Thanks Again David
Dave Watt was a big help with getting a great deal and finding the perfect piece for our family room.
Chris was very helpful to us!!
Chris was super kind and so extremely helpful and very knowledgeable!! Great experience!!
Joel was extremely kind and personable. We did not feel pressured to make a buy and we are happy with our experience!
Audrey is fantastic.
Jacob was a pleasure to work with. He was very personable and friendly. The sale they had going on helped to reduce the price of things, and the quality of the furniture is fantastic.
We purchased a dining room set (delivered 2/2021)and living room set (delivered 7/2020) from here. The chairs for the dining room set keep coming loose and have to have the bolts tightened about once every few months. There is also no support for the cushion and you keep sinking into the chair. The couch, when you sit down, makes all sorts of creaking noises and you can see where people have sat from the indents on the cushions. We paid for the Protection plan and had an incident with the kitchen table that is covered by the plan. We reached out and received a claim number January 16, 2023. We emailed the information that was required and never heard back. We had to reach out to claims for an update, which we did in mid February. It has been 4 months and there has been no resolution. Ashley Protection Plan will just take your money and if have a valid claim, you get ignored. Don't waste your money on this horrible quality furniture and the scam they call the Protection Plan. We emailed the address as requested in the owners response. After a week, we did not get a response and sent a follow up email. The response back was to "contact extended warranty for an update". So the "we'll do our best to resolve these issues for you" is to send us back to a group that hasn't responded to 8 requests for an update. So there you have it folks. Not only is the Extended Warranty people not helpful, the folks at the store are as well.
Good for new furniture on a budget.
I want to Thank the wonderful sales lady Joanie. She was helpful, not letting up until I was able to find the one piece of furniture not available any longer. She knows what she's doing, and if she didn't know she didn't leave the " I don't know" she FOUND answers. Courteous and valuable sales person. Thanks Joanie for all you did.
Audrey and Luke are amazing people. Like even got me some beef jerky! Highlight of my day!
Mark was very helpful. We appreciate the good sale prices!
David ,was very helpful in our search for a sofa.kind,and respectful.
Great sale great job. Absolute great attitude. Quick to help,
Audrey Tackett was by far the best furniture salesperson we had shopped with, at any store! So helpful and down to earth. We got a great deal on a couch
Wonderful service
They were so helpful and friendly, made this a very positive experience
Christopher was awesome!
Very professional, helpful, pleasant
Very patient and helpful Thank you@
Joel was amazing! He was so helpful and answered every question. He went above and beyond to satisfy what we were looking for. I have never been disappointed working with him to find any furniture I need. Definitely the guy to go to.
Chair was damaged and had be taken back to repair
Josh and Julian were very professional. Delivery was quick and easy! I liked being able to utilize the original text to check on the actual Delivery time.
Worked with Joanie in Fort Wayne off of Lima Rd. What a professional. Her personality and knowledge of the business was amazing. She's a keeper
Alyssa W. was such a pleasure to work with. She went above and beyond making sure we found just the right pieces. No pressure just a pleasant shopping experience!!
Very helpful and delightful to speak with. Great prices and no pressure.
Had a great experience working with Luke! He gave my spouse and me plenty of time and space to try out different beds and there was absolutely NO pressure to make a decision. (Heads up-once you buy and if you don’t like it, you cannot return the bed, it is exchange only.)
We worked with Matt - he was very helpful and not pushy. He took the time to answer all of our questions. We would strongly recommend working with him. Great experience.
Best customer service we've ever experienced!
Great delivery, easy in and out.
Great service
I worked with a friendly, helpful, thorough, knowledgeable salesman, Jason. Ashley has good variety furniture for reasonable prices.
Dave Watt was very kind made our shopping experience a pleasant one
Dave was very helpful and walked us around until we were able to find exactly what we were looking for and that will fit our lives perfectly!
Excellent communication & delivery!
David = the worst sales representative. Will literally shop online to never be disrespected in such manner again!
Thank you! Alyssa helped us out hugely!
Professional, and down to earth. Great atmosphere and a great experience.
Christopher King is a pleasant, mindful sales representative. My shopping experience was heightened by his friendly demeanor, his willingness to assist, and his wonderful personality. Great rep for Ashley! More like him, please. Chris gets all the flowers today,! 💐💐💐
AMAZING. Alyssa and Marc are amazing. I would highly suggest talking with these two. Just stay away from the massage chairs!!! They will draw you in.
We were looking to buy a new sofa. We worked with Audrey. She was great to work with, knew the product, answered questions and gave us plenty of time to talk privately and test each piece on our own. She checked on us frequently and always respected our decision-making process. I do not like pushy, and she was not pushy. We selected a piece, and Audrey made sure we understood all our options for payment and shipment, and got us a great price. We're not quite ready for the piece, and she is working with us so that we get the piece when we need it. I've been pleased with everything so far. I have heard some complaints about taking forever to get furniture from Ashley Furniture, so I am cautiously optimistic about things. I will update when all is said and done, but so far so good, and Audrey deserves 5 stars for sure.
Jacob and Joanie were friendly and easy to work with! Both made sure I was taken care of. Pleased with their dedication and willingness to help.
The sales person was very pleasant and seemed knowledgeable. However, things went downhill after that. First we received a text message with information about someone else’s delivery, which included personal information. Then when our delivery arrived the delivery people refused to tear down our old bed, which we were told they would do, and take it out to the curb for trash pick up. The delivery people said they are not allowed to touch our old furniture. They then said that they would give us 10-15 minutes to tear it down and have it out of the room or they would unload our new bed and leave it for us to set up ourselves. My wife has chronic pain and walks with a cane but they made her and I to do this for a king sized bed. We did get it done in time so they set up the new bed. However, they delivered the wrong base and brushed it off as not their fault. They also did not get our mattress covers off of the truck. We had to drive back to the store which is in a town about 30 minutes away. They found that the invoice was correct that they had loaded the wrong base on the truck. They said that this is the 3rd time this has happened this week. Talked to the manager who said he would talk to the delivery manager about this. When we got home we realized the mattress covers were not there. Called the store and reported this. The delivery manager called and said that the mattress covers came back on the truck. He said he would take them to the store and we would have to go there to pick them up. I reported to him about their refusal to tear down the old bed and the time limit they gave us to do it ourselves. He confirmed that they were supposed to tear down the old bed and said he would talk to them. He also said that the correct base would be delivered on Monday (this was Saturday). So we had to make another trip to the store to pick up the mattress covers. The person at the front desk laughed it off and said that this happens often. Talked to the manager again and he said he sent an email to the Service Dept, but he could not do anything else. No offer of compensation for all the problems. Will not recommend buying from this store!
Good experience and the store manager, Jacob, helped us find exactly what we were looking for.
This was a fast friendly professional transaction. She was very tentative to our needs and very thorough in the process.
Audrey was wonderful during our shopping experience at Ashley. She was extremely knowledgeable about all of the furniture in the store and helpful in choosing the right option.
Alex and Shawn were very professional and courteous.
Our order was messed up. We wanted a love seat, but a Couch was delivered. On top of the order mess up, the Couch was damaged. I had to refuse the delivery so the furniture can be repaired. I am not happy with the service or how it was handled.
My experience was welcoming and peaceful. Sales person Matt was amazing. He was patient, kind and knowledgeable. Will ask for him again!
We bought a dresser and two night stands for one of our guest's bedroom.
Luke was great, he helped me find what I was looking for and was super quick with paper work! would definitely come back :)
Luke was very helpful with the whole process. He was well spoken, outgoing, and well versed in the knowledge of furniture!
Great service!!!!
Delivery crew went out of their way to help me. Sales person was also very patient and helpful. Update: Flawless with the exchange to the correct base.
Jacob was fantastic. Very courtesous and helpful!
Everyone at Ashley furniture was very helpful. Very good customer service.!
Dave was incredibly helpful and the Ashley delivery folks were great! Thank you all!
Absolutelylove our gorgeous sofa, love seat and recliner chair
The salesperson was very helpful with finding me something available quickly that is so comfortable. The delivery men were kind and did a great job.
We got a bed frame and will be getting a couch soon from here as well! Solid service from Christopher!
Christopher did an amazing job working with us and made the experience fun and easy.
Nice employees Great service Product was just what I was looking for. Only store in ft wayne that had it. Drew was terrific consultant. Cant wait for it to arrive!!
Matt was a great help, very knowledgeable. We went back the next day to purchase our new furniture.
Amazing person
Amazing service
Christopher was so helpful during this difficult time trying to organize so many changes in our new home. I am so thankful for him!!
Go to Christopher for all your furniture and decor needs! He was so friendly, helpful and not pushy at all. Great customer service, attentive and made things happen! Period!
Dave was super helpful and personable.
Mark was absolutely wonderful! He had lots of knowledge and was very good at helping us figure out what fit us best.
Christopher was a huge help today with our couch purchase! Made our decision making super easy and extremely helpful.
The staff was extremely polite and helpful
Had a wonderful experience with your employee. We liked him, had fun with him and tried his best to help us deal abd find the pieces we wanted
(Translated by Google) very good (Original) muy bueno
We were met at the door by Christopher who was delightful. Very knowledgeable about the furniture and helped us with exactly what we were looking for in the way of matching recliners. Very happy with the quality of the furniture available and the sale prices were great.
They went above expectations. So thrilled with my sofas. Everyone was very polite and delivery guys were very professional. Thanks
Good staff
Went there looking for wall art yesterday, Christopher was very helpful in helping it all come together and working with me through the experience.
Audrey was extremely helpful in pointing out various options for bar stools and coffee tables. She also admitted when the item was cheaper to order online than purchase at the store.
We are so happy with our purchase!!! Thanks to you Matt who tell us about the quality, resistance, texture, cleanliness of the materials that the living room set are made of. Thanks to that we have the right living room set for our house since we have children and pets. Very good your opinions and advice!!!
Furniture shopping sucks, unless you get to work with Christopher and his master-negotiator, Pave-the-Way-Dave. Christopher had great energy, humor, he was super helpful, and he looked sharp. It’s refreshing to encounter a young man that LIKES his job and excels at it! Kudos and give that man a raise! I have to give my wife credit for writing this review, she is so much better at putting things into words than me...but she is spot on!! Thanks again!!
Great Service! Very helpful!
Professional, kind, patient, and very honest in helping us find the right furniture for our taste and measurement needs. Thank you Luke
Great service.
For the first time in my life, I purchased a brand new bed and loveseat with dual recliners. Jason Morgan not only matched me with the perfect bed that feels like a dream but man my feet actually touch the floor in my new recliner! The whole sales experience felt like a dream all together. Thank you Jason for shedding light and shining far beyond the perceived expectations I had!
Prompt open the door and close the door for me to care business wish they would like people like this all around the world.
The communication and process for delivery was great. They kept us up to date on their arrival time. Delivery men were nice and did a great job getting everything in place for us. We bought from the Fort Wayne store (a hour away) instead of the Lima store (20 minutes away) because the Lima sales staff seemed less than interested in selling us thousands of dollars worth of furniture.
Very quick service Jason was very helpful, explained everything g took time with us. Got just what I wanted in a recliner.
Really great customer service. Highly recommend! Great variety. Thank you Joanie and Matt for being so kind, knowledgeable, and helpful along the way!
Audrey was very helpful and friendly! No pressure!
Joanie was wonderful & very helpful! She was able to get us exactly what we wanted and very quick delivery!
Audrey was super helpful and Friendly. Helped us get the best deal and worked with our budget!
Working with Jason Morgan made finding the perfect living room set for our family easy. He went out of his way to find furniture similar in size to the set we wanted to order since they didn’t have a recliner in stock so that we could make sure it would be the right size. He went out of his way to explain everything we purchased, tell us how delivery would work, and made sure we were happy with everything every step of the way. He’s the reason we’ll be back to Ashley when we need new furniture
Great salesperson not pushy took good care of me the delivery guys were spot on
We had a great experience with our salesman Jacob! We got a very good deal on our sectional and purchased it. He was very thorough and professional! He and the staff were very helpful and explained everything in detail and answered all of our questions! I recommend Ashley furniture store for buying their home furniture!
He was very helpful!! He made the process go very smoothly. To be honest I wasn’t planning on purchasing anything that day but he made it very easy to get that accomplished 🙂 both sales people and the delivery guys were awesome !’!!
Excellent service! Jacob was very patient, understanding, and you could tell he loves his job and helping others. Would totally recommend going to the Lima Store and asking for him.
Audrey was awesome to work with and made sure we got the best deal possible!
Ashley Tackett is great. She took time to show me some awesome coffee tables.
Delivery team was excellent and professional. Very happy with our new bedroom set!
Audrey did a fantastic job of helping me pick out a bedroom suit, 2 couches, end tables, etc... She was very personable and fun to work with. Actually the entire staff seemed to be that way. I appreciate it all!
Sales associate at the store was friendly, pleasant and ever so helpful. The young men delivering the furniture were so friendly and pleasant, a joyful experience. Great job!
Good
I wouldn’t have bought the couch if it weren’t for Tiler. He was great and honest. Very rare do you see that in a furniture store. Thanks Tiler!
The guys were really friendly and helpful.
Audrey T. was extremely helpful when purchasing a new bedroom set and mattress. She stayed late for us and answered every possible question. She is extremely friendly and we will definitely be going back to get more furniture in the future!
Great service
Drew was very helpful and not overly pushy. We appreciated that very much.
Audrey is everything you would want and need in a salewoman. She was personable, concise, and professional. She did a fantastic job of finding us exactly what we were looking for without pressuring us into something we wouldn't of needed. We are thankful that in a time where most people act as if you are a chore that someone like Audrey breaks from that mold and makes you feel confident in your purchase. I cannot say thanks enough for your help Audrey, fantastic job!
We got bed, and we ordered a love seat, they put in the wrong code and ordered a couch. They wouldn't switch them out for us. Unless we paid 500 more dollars, for return shipping fee and ordering fee. Spent over 7k , they messes up our paperwork, never shop there again. They blame the customer for their mistakes.
Great service! They really know the furniture in and out and can even help out with your home design!
David knows a lot of information about the furniture. Also says yay all the time. Helped me pick out a great couch. Zero gravity!
Great experience, sales team went the extra mile to get us the right products and best deal!
Jason was very helpful and knowledgeable.
Very friendly and knowledgeable!
My order took almost a year to come in, when it did parts of it were broken. They refuse to fix my furniture the proper way or replace it. It looks like they smeared paint and glue where the wood was cracked. I am still waiting for it to be fixed.
We got a great product at an awesome price! Our delivery was right on time and was done quickly and professionally!
Audrey was great to work with! She offered up great recommendations and suggestions with a great smile! Customer service at its finest! I would recommend anyone reading this to go see her! She made the shopping and buying experience informative, easy, and enjoyable. Purchased exactly what was needed!
Drew is a wonderful human being. He was quite knowledgeable. He helped my wife through the decision making process. He provided clear descriptions of the options. He was super friendly to our young son who tagged along with us. Thank you Drew!
Josh and Paul were excellent. They were very friendly and helpful! Thanks much!
We paid almost $11,000 for an adjustable bed. I was unable to sleep on mattress due to disabilities. Even though mattress had been used less than 20 minutes they would not accept it back. They said we had to keep it at least 30 days. The bed was also too high to get into without a step stool. When we told them after the 30’days that we still didn’t want the bed they would refund NO money and would not take the frame saying there were no returns (which was in the paperwork but manager had told us differently). We were able to pick out MUCH cheaper mattresses that were also way overpriced. We lost $1500 for difference in mattress price and could’ve gotten a much better bed for thousands of dollars less had we gone elsewhere Will NEVER go to this place again and we Will discourage everyone we know from doing business with them
Audrey and Jason at the Fort Wayne Lima road location, are a excellent team that my partner Steve and I had the privilege to work with. We picked out a King bed frame and spent time working with Audrey and Jason to make the right choice on a mattress the will suit our needs. This my second purchase at the Fort Wayne location on Lima Road was pleased with the service than. Will have my continuous business in the future.
Audrey was absolutely amazing to work with in fitting me in! She bent over for me in ways most others wouldn’t to suit my needs! She was able to find pieces to fit in spots that weren’t a normal opening. Great customer service! I was extremely satisfied with my experience!
Both the gentleman that delivered my couch were so friendly and nice!!!! Thank you guys!!
Was looking for a particular cabinet. Product specialist, Jordan was very helpful in finding one on their website. She made the ordering process very easy. Hope the cabinet is as good as the service we received.
Marc and Rasim were wonderful to work with! Great and pleasant experience..We love what we got.
I stopped into Ashley furniture today to look at sectional couch’s. Jordan greeted me when I walked in and walked around the store with and explained things to me. When I found the one that I was really interested in, I got my husband on the phone. Jordan talked with him as well and went over everything with him on the phone. She went above and beyond. She did a great job. I will definitely recommend people to her and the store that’s for sure. Thank you Jordan
Audrey was very helpful & we were happy with our service! We have been extremely happy with our furniture from Ashley!
Great team, worked well with us, everything was explained and purchasing was quick. Definitely recommend!
The only problem was that the text I received said the delivery window was 1-4 pm. However I got a call at 12:40 that the delivery service had arrived and I was not at home as they were given a window starting at 12. Fortunately they were willing to wait for me to get back home.
Absolutely terrible service from sales staff and manager. Tried to change the terms of a sale after paperwork was signed. Also lied about when something was shipped, which was later proven when they gave me a copy of the shipping receipt.
Jason is amazing, he will help you out with all your needs and take care of you! This store is great.
Joanie was very helpful and professional. She went above and beyond to meet our needs and likes. We got our sectional less than a week. We love our furniture and the kids are enjoying it. Thanks again.
Excellent service nice friendly and got the job done …. Thank you guys for great service
Amazing experience with our rep Jason Morgan. Awesome guy and very helpful
Excellent price, quality and service. Mark and Rasim were very helpful and never pressured us into buying like so many other furniture stores do. Delivery was on time. This is my second experience with AF and will buy from them again!
I was greeted at the door with smiling faces! Overall I would rate my experience with Ashley Furniture 5 stars. I am a first time home buyer and looking for furniture to stock my new house. I was able to show them a picture that I had saw in an ad on instagram and to my luck they had it out in the showroom. I got to sit down and talk about all my options with my new couch before buying it.
I was very pleased with my experience at Ashley Furniture. Audrey Tackett was excellent to work with! She set me up with an amazing sectional sofa.
David did a great job! Checking out was easy!
We were greeted when we walked in and they allowed us to browse around without constantly asking us and when we found what we wanted, they helped us every step of the way.
Jason was our salesman who did an outstanding job of helping us in getting my mother a recliner that will best fit her needs, and me a new sofa that I will enjoy coming and relaxing on after work. He was very knowledgeable, and helpful to us both. We will definitely be going back to him for any future purchases.
Jason was very helpful and friendly while we found new living room furniture!
Awesome experience! Izzy was a great guy to work with!
I had a great experience shopping for a chair with Jason. He was very helpful and knowledgeable. He even stayed a little bit after and didn't rush me on making my mind up as to which chair. If I ever go furniture shopping I'll be calling Jason at Ashley. I highly recommend Jason!
Great experience working with Audrey!
I would leave negative stars if that was an option. Absolutely a Nightmare to work with.. High pressure sales force. Disrespectful management, disrespectful sales people. Salesman made promises for delivery that apparently against company policy. Unfortunately I was unable to cancel the order. I hate that this store receives any or my money.
David, our sales representative was Very informative and personable ❣️❣️ Great experience!!! Only issue was they delivered 2.5 hours before my scheduled 3 hour window🤦 Delivery guys were very personable also, yet very professional.
Izzy was AMAZING! so thorough and helpful.
Was very detailed about the products and was very helpful with all the questions we asked. Would definitely would go back.
Nice Young Lady was a very great salesman and very helpful n very polite. Enjoyed n appreciates her to the most high Keep up the good work
Helpful and courteous. Excellent service.
Very helpful and deserves a raise
I can’t wait to for my new sofa for my master bedroom to arrive!! Brittany (my sales rep) was very knowledgeable and extremely patient in helping me select the best sofa for my space. Service was GREAT!!
Several things to know about this shady place. 1) If you are in a position to pay in full when you order, they will negotiate on price. So always offer less than the ticket price. 2) They will lie about when an item will arrive. 3) If you finance through them and would prefer not to pay the 30% interest they will want to charge you PLUS accrued interest once your interest free time expires, you can NOT transfer your balance to another credit card. They only accept funds through a checking or savings account. We found this out the hard way. We will never shop here again.
Izzy was a cool guy! Very friendly and a damn good salesman! We enjoyed doing business with them. 10/10 recommend.
The delivery and set up guys were very efficient and professional.
Joanie was fantastic with helping us select the right furniture for us. We had her run multiple options of furniture/pricing and she helped us make the best decision for us with no pressure! Would highly recommend working with her!
We worked with Joanie and she was super great! We were back and forth on what we were looking for and she was very patient with us! Definitely recommend her and Ashley Furniture!
Very informative and helpful —not pushy salespeople
Jason was amazing. He was very thorough and attentive. I’m shopping for a new home and everywhere I have gone they have left to go help someone else, but not Jason. He was there supporting and helping to make selections from beginning to end. I also love the discounts he was able to give.
Had a great experience with Jacob. He was very professional, explains everything clearly and helped us make the right decision that fits our needs in the items we were picking.
Tyler did a great job helping us. We are very happy with the furnature.
Good experience. Went there for the sales and found a sectional we liked.
Jason morgan was wornderful with helping me, i really happy , thank you so much, cant wait to enjoy!
Super friendly!
Great service
Very nice place with great customer service from Jason Morgan! #wegotacouch
Audrey was fantastic, patient and fun. She also had great design choices based on what we loved and the look of our house. We had just bought a new house and she helped us get everything we needed within our budget! We're very happy with our experience.
Izzy was awesome! If we need more furnishings we will go to Ashley and ask for Izzy!
Joanie was amazing! So helpful.
Jason was exceptional and made our purchasing experience a breeze. Great selection of products as well.
Luke Rittenhouse quite literally put his life on the line to get me my sofa, this man risked life and limb to get my sectional sofa loaded. Besides having the personality of a Shakespearean God, he’s an absolute grand Chad. Anywho pretty good stuff
Great Service to the customers! Very sales man like.
Izzy was very friendly and didn't push us into anything. He was patient with us as to we were not sure what he even wanted to buy. Will definitely be back in the future.
Very helpful and knowledgeable!!!
Thank you, Izzy, for hooking us up!
Joanie was amazing!! So friendly and helpful. Great to work with!
Shopping at Ashley Homestore was productive . Jason Morgan was attentive, very aware of his inventory, remembered details and applied them to future demos. The team seemed to work well together. The staging was outstanding. Jason worked hard to get us a great deal. We plan to come back and recommend Ashley Homestore and Jason to our friends!
Our sales person Audrey was exceptional. She worked through a glitch with the financing to make the hiccup more tolerable. She was responsive to our change in order after realizing we ordered one piece too much. Although she wasn’t our first point of contact in the store she was responsive to our questions and present but not pushy with our final decision.
We just bought a sectional and Joanie helped us out. She was very knowledgeable and very courteous!! Helped us find exactly what we were looking for! Thanks again!!
Very helpful and knowledgeable!
Jacob , was so helpful and took extra good care of us..Thank you!
Our experience shopping at Ashley was excellent! Someone greeted us right away and it was an inviting and warm atmosphere. Our sales person was very knowledgeable and considerate. We will definitely return!
Jacob Walker was a pleasure to work with. Super helpful. Even suggested a different style living room set we ended up purchasing. Thank you so much for your help!
Jacob was awesome; very knowledgeable and helpful in finding me a new mattress. Overall a great experience. I will definitely be back!
Everything is great...had damage to 1 side board which is getting replaced! Delivery guys were fast and courteous....very professional!
Izzy was awesome. Very friendly and knowledgeable. He made our purchase easy. We will be repeat customers.
Purchased a sofa, loveseat, coffee & end table thanks to Audrey. Audrey allowed us to take our time to look on our own and then helped when needed. Great Experience!!!!
Audrey was a pleasure to work with. She helped us find the perfect bedroom set and took her time while doing it. Highly recommend Audrey and Ashley furniture!
Joanie was so friendly and I could tell that she really enjoys working with customers! She helped me with getting credit so I could get a beautiful table and chairs! Thank you so much Joanie! Sondra
This store had a lot of great options to choose from. Our salesman, Izzy, was so welcoming and friendly from beginning to end and gave top notch customer service! Thanks for going above and beyond! Our daughter loves her new bedroom set!
Mitch kindly greeted us at the door and quickly found for us exactly what we were looking for. We needed dimensions… and he promptly returned to us with the numbers. The entire experience was made very easy for us. Thank you Mitch.
We purchased furniture in September, spent 13k in the store. Furniture arrived in December and delivery in January. We were missing parts of our order. Given the run around for weeks. Manager Dave refused to call me back. I called said manager Dave who tried to explain how “operations work” was rude and acted like he was doing me a favor on “redelivery” of my product when they had sold my purchase and forgot to reorder which caused the delay and need for an additional delivery. Dave the store manager claimed to be highest ranking manager and refused to escalate my concern stating he was paid to relay messages. What a terrible customer service experience. I won’t be back! You can keep your 200$ Ashley gift card!
Edd Flowers was awesome, very helpful and knowledgeable. He helped us find a mattress and informed us of all the ways to make it last longer, if you’re in need for a mattress I’d highly suggest asking for him. Jordan was also extremely helpful and great! 👍
Delivery guys were fantastic
Jason was a great help! Definitely going to go through him from now on. We made the mistake by purchasing from Bob’s Discount Furniture prior to this purchase. Will never make that mistake again. We will always go through Jason.
Awesome customer service from Iggy A.!
Audrey was very helpful during the entire process from the moment we walked in, during the selection, and even after the purchase was made and delivered. She made sure to explain the entire process and as someone in sales, I really appreciate that and will definitely be back again!
Audrey was knowledgeable, helpful and always took great care of us. I would highly recommend her at Ashley on Lima Rd.
Helpful and friendly
Audrey was extremely helpful and professional! She found me an ottoman on a sectional that was discontinued. I highly recommend her to future customers. I plan on working directly with Audrey on all future purchases with Ashley.
David was very helpful and a pleasure to work with!
Izzy was great! He helped us figure out exactly what needed for right now and showed us some good options of what we would want for a future home as well.
I’ll give this one place 1 star because that’s the lowest it will let me. I purchased a kitchen table set and chairs from here in December. They delivered it Saturday morning/afternoon and customer care was closed for the weekend. The crew dropped it off one assembling all my item’s everything was good except the kitchen table it’s got cracks from where it’s been dropped from the warehouse to delivery. I contact customer care today to find out they will not replace this 1300 dollar, however will have a qualified technician fix it . The salesman lied about the barstools we ordered as well telling me I would get 3 for 270. I didn’t think anything about it look at it today only to find out I paid 170 for each barstool. He acted like he was getting us such a great deal. He was lying through his teeth. The last complaint I have is I paid almost 200 dollars to have it delivered and now they want me to take this to their warehouse, so they can fix the table. They will not compensate or care after the purchase has been made as I’ve found out today.
Luke was awesome and got us a great deal!
We were looking for new furniture at Ashley Furniture on Lima Rd and our sales rep Brittany was very helpful and honest. She explained the warranty in detail that they offered. Will definitely work with Brittany again!
I had a great experience with Ashley today. Prior to stopping into Ashley today, I stopped into Home Room to look for a sofa. You would think I didn't exist. I had time to walk through that whole store and sit on different sofas and even a chair from a dinette set. No one ever came over to see if I wanted help or not. As a result, I walked down to Ashley's and I met a sales person by the name of Joanie. She was very helpful. I went in with a certain color in mind and after her help I changed the color of the sofa and the style. And I want to say I'm not that easy to change my mind. After she showed me a certain sofa I liked it so much that I not only purchased the sofa but the loveseat as well. So, something good came out of something bad. I have bought things from klopfenstein on Lima in the past. But that's just where it will stay. In the past. I don't beg people to let me spend my money in their store. New Satisfied Ashley's customer!!
Wonderful and very kind!
Audrey was such a great help! She helped my husband and I pick out furniture for our new home. She didn’t pressure us, offered honest advice when asked, and was patient throughout the process.
This is a shout out to a salesman named Mitch at the Ashley Home Store on Lima Road. Buying anything these days is a challenge because looking for quality and finding a good price is difficult. In addition, the big question is service! Who will take care of me as a customer after I buy? I found it impossible to navigate and communicate my concerns when a phone call to the store lead me on a trail to no where and never a returned call ………..until Mitch. He answered my call, took initiative to find out my problem and look for a solution. If you go to the Home store on Lima go see Mitch or if he is at Huntertown Ashley go there. He made ever effort to courteously and patiently walk me through the options and then went out of his way to find a solution. Thankyou so much! Roberta Anderson
The guys did great
Best experience. Izzy is amazing!
The guys who delivered my bed were very polite and conscientious in making sure they didn’t damage anything. No complaints here.
Ashley Furniture you need to keep Joanie forever best salesperson I have ever dealt with and as long as she is there I will always come back. She helped us find everything we were looking for even after going around the whole showroom.
Jason did an excellent job of listening to what we were looking for and showed us several possibilities. He was great to work with.
The young men was very nice and professional
Joanie was great to work with , a lot of fun!!
Very friend and helpful.
Delivery tracking software is a great tool.
Joanie was very knowledgeable and helpful about the furniture in the store and the delivery guys ( Brandon and Paul) were very professional and polite and had our sectional upstairs and assembled in minutes!
Paul and Brandon were both great delivery people! Very friendly and took great care with the furniture.
Overpriced, commission crazy sales reps that take advantage of people. In July 2022, my mom was looking at furniture in the “huge discount blowout sale.” They claimed they had my mom fill out a credit application herself and they issued her a new credit card and charged a purchase to this new account. They did not-they asked her for her social and ran the credit information and told her to sign. The furniture was not on discount and put a bunch of papers in front of her with sign here and here. In September 2022 I went down to talk to the manager-they said she filled out the application so there were no refunds. I know that’s a lie. Then they said the forms were marked as all sales final so there’s nothing they can do. Papers say 3-16 weeks and we would be notified to come pick it up (mind you, mom has NO possible way at 81 years old to pick up furniture). Went in January 2023 to find out what was going on. Was told they’ve been contacting moms cell phone for months-NO. We received the initial thanks for your purchase text and NOTHING else! Then claimed they emailed. No they did not. I was taking care of her email since September-there were NO emails. Then they accused us of deleting the texts and emails because they trust their system! WHAT???? One woman said they aren’t at that store anyway? Where are they??? And couldn’t explain why they supposedly had the items when I was in the store and didn’t notify us that it was ready! So now we’re STILL waiting for this furniture, don’t know where it is or how to get it. They don’t honor their own contract and are more concerned about their commissions than anything else. Do not buy anything from Ashley Furniture. Be very aware!
Sales associate was amazing
Audrey listened to what we were looking for and showed us terrific options. Very knowledgeable without being pushy!
Audrey was very knowledgeable easy to work with and very helpful in helping us pick out a couch and loveseat
David provided exceptional service and patience as we picked out our bedroom set and mattress. Thank you and we’ll be back for more purchases.
Izzy was great! Answered all questions we had and went the extra mile to make sure we got exactly what we were looking for!
Luke answered all of my questions made me feel so at ease! I will definitely come back to Ashley in the future.
Everyone was very helpful and had good feedback on their furniture.
We had a great experience buying a sectional at Ashley Furniture! Our salesman, Jason Morgan, did such a great job! We recommend him if you have any questions or need any help!
Great store and personal service. Jacob took very good care of us.
Audrey was great helping us find furniture that fits our needs.
If I could give Izzy 10 stars, I would. My fiancé and I were in search of a new couch and I have never made a big investment like this before. Izzy displayed knowledge in all of Ashley’s products and walked us step by step through the process. We left with a couch we are so excited about adding to our home. Izzy is personable and made us feel so comfortable throughout the whole experience and I never once felt pressured to settle on anything i wasn’t 100% in love with. Give this man a raise!
Izzy did a phenomenal job today! Not only did he show an expansive knowledge on the products in store. But he showed a genuine interest in making sure my fiancé and I had our needs met with a very picky couch order. I’d give 10 stars if I could. Promote him to store manager. Give him a day off with his family. Whatever it takes to keep him happy, Ashley Furniture is blessed to have him on board. Never had a salesman make me so comfortable during a sale.
Mitch, was very helpful and wasn't pushing me to buy anything. I appreciate that in a salesperson.
Attentive and knowledgeable sales staff, Mark in beds and Nichole in furniture.
Paid for 'white give delivery'. They delivered an obviously faulty product, and then would only fix the furniture if I drove the piece back and forth to their shop for repairs. I told them of the problem at delivery, it made no difference. Never again.
Audrey was super great and knowledgeable. She showed me the price range I was looking for as well as other options. She answered all of my questions and suggested other products. Made my experience quick and easy. I'll be asking for her next time I visit.
Joanie Estrada and Mark Ramsey were extremely professional in helping us find a new queen bed and mattress quickly for our guests as we changed plans from travel to host due to the storm. Highly recommend!!
Found what I wanted. Salesman helped me on the spot. My only comment is my own fault. Sodas never look as big in the store as they do at home. My mistake, should have measured my space before buying the sofa. Love the sofa and we're moving a few things out of the room so it doesn't look so full.
Excellent sales personnel and product.
Devante and Paul were polite and respectful delivery persons; they did a great job!
Great seamless buying experience and the perfect price point. We didn't feel pushed or pressured into anything and we were allowed to choose at our own pace. Can't wait to enjoy our new sofa! Thanks!
Great service!
Great staff! They were very friendly and helpful.
Super bad customer care and tricky Just be careful what you’re buying
Audrey was very helpful and made the process easy and enjoyable.
The store has a good selection of items on the floor and the sales staff that we worked with were highly knowledgeable and very helpful.
Our delivery team (Brad and Josh) were great! There was an issue with our new headboard so they needed to exchange pieces at the store and they made sure to get us taken care of before the end of the day. If I could request them each time to deliver, we would.
Izzy explained everything to me and was very detailed in everything he did
Amazing, Izzy was a great help with us in finding a large sectional for our home. Very friendly people and amazing deals. I highly recommend Izzy he is very knowledgeable of the products and was able to help us with any questions we had.
Awesome service, friendly folks and a great deal!
David is awesome, very nice, helpful & has a good sense of humor.
Brad and Paul were very professional and friendly. They did an amazing job!
Audrey was extremely helpful. She was outgoing, knowledgeable, and so much fun. She helped focus our design style and found the perfect furniture. I will be buying more from her in the near future.
First time experience, definitely not the last. Luke was friendly, knowledgeable and super helpful without being pushy... we got wonderful furniture and great service A+
Ashley was courteous, and patient as we browsed through the whole store. She checked with us periodically to see if we had questions but did not follow us around or pressure us to buy. Delivery was on time and the guys were plesant to be around. Great delivery experience.
Customer service was great in store. BUT....our reclining chair broke within 5months. We are covered by warranty, but it's very inconvenient to say the least. It was not a cheap chair. My husband is disabled and that chair also serves as his bed. He's not overweight. The chair is just poorly made...like so many things these days. Where's the quality? Over a thousand dollars used to get you lasting quality. The three stars is for the friendly service only.
All around great service, deliver, set up. Matt was very helpful and knowledgeable! Took only two weeks to receive the majority of furniture!
Very helpful
Great experience shopping for furniture. David was a great help as we walked all over the store as I looked at furniture and asked questions. Can’t wait to get my couch and chair!
Izzy greeted us at the door and was very attentive to our needs/wants. He was knowledgeable of the product and inventory. We spent more than we planned, but that's on us. Some homework might have been prudent on our part. Luke was quite helpful with choosing a mattress as well.
This was a fantastic experience. Izzy was just the best! Super down to earth and easy to relate to. Was not super pushy which I loved but was extremely helpful.
Jacob was great! I appreciate his knowledge and patience. I look forward to delivery.
Izzy Alvarez was so personable when it came to our purchasing experience. Very knowledgeable and patient with us. 10/10 Will be coming back when we need more furniture and we will be asking for Izzy!
David was great and helped make it a fast and great purchase!
Sales representative was awesome. Found us what we were searching for and saved us money.
It was a nice experience. Audrey was awesome! She is very knowledgeable and helped me find what I was looking for.
Audrey was great at answering questions pertaining to the sectional we were looking at. She even gave advice on how we could get it into our basement! We appreciate all the help she gave us.
Furniture is quality and delivery was very helpful, but service was below standard. My salesman was very nice. Wasn’t his fault, was the company’s fault for the 18 week delay.
Ads were clear and accurate. We were greeted at the door and the rest of the sales experience made us feel like we learned what we needed to know.
Audrey did an awesome job! She went over all the options I was looking at with great detail! I left feeling knowledgeable and confident in my purchase! Would highly recommend her!
I am really happy with the furniture that I bought from Ashley Furniture. I will definitely recommend them to my friends and family. The delivery by Mike and Paul was absolutely great. Great job Ashley from Izzy to Mike and Paul.
Great staff that are willing to help you find furniture. If you have to remember though that there number 1 priority is to get you to buy!
Audrey was great to work with. Very knowledgeable and friendly. She was there to answer any questions and checked in frequently, but didn't follow us throughout the store. Looking forward to my new couches being delivered. I will be going back for future purchases.
The guys that brought our furniture we’re outstanding.I don’t know what you are paying these guys but, what ever it is it’s not enough
Great salesman. Very knowledgeable.
Brittany was lovely! She helped us find exactly what we wanted, and talked us through our different options for payments.
Joanie was fabulous! If you need anything definitely ask for her!
Joanie she so nicely she helping me and my husband thank you so much we so happy
She did a phenomenal job and is very outgoing. Everything you’d need in a sales person
Very helpful and patient when deciding furniture!
David was amazingly patient and kind. He took his time to guide me through the process, showing me exactly what I was getting and explaining everything. He helped by drawing out a layout when I told him what I was looking for. Thank you so much David.
Returned to Ashley to work with Audrey on another purchase for our new addition. We love the couch we bought two years ago so much and wanted another like it since our new space is so much larger. We are very happy with our purchase!
Izzy was very helpful and knowledgeable
Staff was very helpful and patient.
*POOR CUSTOMER SERVICE* We ordered all our furniture from Ashley in Sep 2021since we were planning on moving into our home in Oct 2021, we asked sales person and her manager (I don't want to take their names) multiple times whether they can deliver the furniture, and they confirmed they could meet the dates. The main reason we went with Ashley was that Furniture Row mentioned they could not meet the dates we are asking for. Our bed frames and couch came in Nov and Dec timeframe, but the dining table was delivered after a year, and that too they delivered the one we didn't order. Their salespeople are very rude, they spoke very harshly with us, you can't cancel or return the dining table. this is seriously ridiculous how in a world they can deliver a dining set that we didn't order ?? Please avoid Ashley by all means, they talk very sweet at the point of sale, and after your purchase, you don't have any way other than just accept your fate and deal with their delayed delivery time windows and furniture. I don't recommend Ashley.
Audrey is nice and very informative. Was a pleasure doing business with her.
Went in today to get a dining table and Audrey helped me get in and get out! She was super helpful and I'd definitely recommend working with her (:
Joanie was the best sale person ever !!!! Coming back for more furniture (:
Jacob was great! Super helpful and professional. Great communication. Very happy with my purchase.
I went into the store there on Lima road Marc And Mark and 1 other made what I needed done happen and was able to deliver everything I had to have when I bring my husband home from the rehab hospital this store went over and beyond what ever anyone could ask for. I would go there over and over again and work with this team for any of my furniture needs again
Dave watt was very professional and polite and would recommend him as your sales person
Audrey was fantastic. I told her exactly what I wanted and she didn’t try to talk me into anything different. She listened to any concerns we had and worked with us.
He was very helpful in helping us find what we were looking for.
My husband and I have the best salesman thank you so much for all your help Mitch Gydesen, I’m always back to this place , I love the professional customer service Great job guys.
Thanks Mitch for your time and patience. Service was excellent.
Luke was very available to answer questions without being pushy. He displayed a willingness to help us find what we wanted and needed. He was very professional and knowledgeable about all products and services Ashley Furniture offers. We will return for future household needs because of our experience with Luke.
Fast friendly service. Bought a sectional last year. Back for a matching sofa today. Thanks for the help David!
Very fast! Good communication and fast delivery! Brad b and paul k
My husband and I came in to purchase a couch and a new bed. My first experience was with Izzy and he was absolutely perfect with his customer service skills. It was like talking to an old friend and I mean that sincerely. After making our selection for our new couch, we then told him that we were there to get a new bed as well, and he was with us the whole time while we spent time with Luke who was very helpful and kind as well as Izzy. We did our paperwork for both the couch and the bed and left very satisfied.
Very knowledgeable and good furniture
Everyone was kind, polite, friendly and very informative about every question we asked, especially about the bed. Thank you very much!
Joni was very friendly. She showed us what we wanted to see and showed us more options. Very knowledgeable about the furniture. No pushing into this or that
The whole Ashley experience from showroom to delivery was exceptional. Thank you!
We are repeat customers! Working with Audrey is super easy and she knows her stuff! Definitely will be back for the next room of furniture!
Poor customer service. Took me several minutes just to locate my order, as they kept telling me to call a different number. Waiting 3 months plus with no answers or ETA on the delivery. They may give you "furniture industry delays" but that is not the way other companies do business. This is the 3rd and LAST time I will ever order from Ashley. I recommend shopping there, taking a photo of what you want, then going through the manufacturer or another retailer.
No pressure sale. Lots of interesting information.
The delivery team was efficient and flexible. They were patient and friendly
Joanie was great and really knows her job! She was super knowledgeable and explained things well!
Audrey was a great help in deciding what living room furniture was the best for me. She was super friendly, honest about the prices, and went in depth about the warranty and different types of shipping/assembly methods. I would definitely recommend Ashley Furniture and working with Audrey!
Very good knowledge of the product we were looking for. The whole process went smoothly and efficiently. Would buy again.
Joel was very personable and wasn’t pushy at all which is always super appreciated. Helped us get in and out of there very quick!
Experience was great! Was able to find what i needed quickly thanks to the help of David!
Great experience. Wonderful customer service by Audrey and Marc(with a ‘C’). I would not hesitate to return and would ask to work with either of them again. Very knowledgeable, fun and helpful. No high pressure jargon or pushing you to make a sale.
Quick delivery, excellent customer service, went the extra mile to save on delivery cost and ensure prompt delivery, process was made smooth by sales rep, and was a great all around experience!
Get service and came in way earlier then expected. Also, delivery was ahead of time which was nice.
Never shopping there again, poor customer service, sold damaged product and did not make it right!
A bit pricey and pushy sales persons. I found the same exact furniture at a local smaller furniture store
Our sales lady was wonderful. Very helpful and knowledgeable. A+ for Joanie!
Not shopping here again. Too much commotion just to resolve simple problems like delivery dates. Just shop online, way easier than dealing with these franchisees.
Drew was great in helping us pick our furniture and keeping up to date on delivery info. Paul and Brad were AMAZING with the delivery. GREAT experience all around.
Paul and Brad were awesome! The delivery was quick.
We were greeted by Izzy as soon as we got to the store. He asked us about what we were looking for, what our home life looked like in regards to animals and kids, and showed us all options the store had from durable to comfortable. He was open and honest about delivery times, as we have had issues in the past with other stores, where he quoted 3-6 weeks for delivery and the purchased furniture arrived 2 weeks later. We opted in for the White Glove deceiver y service where they delivered, unboxed, assembled, and removed the trash. The gentlemen were polite, friendly, and very fast. We plan on purchasing from Ashley again in the future!
Jacob was amazing!!! He was very helpful and was able to answer any questions we had! We will definitely be back!! I highly recommend!!!
Joanie S Estrada is amazing!! She is probably the sweetest sales person I have met. She went over and above to meet our families needs in purchasing the perfect piece.
We were looking for for new bedroom furniture and mattresses along with massage chair. We shopped around found a mattress that we loved. when we told them we would just go for the bedroom set and then price went up because we decided not to buy mattresses with them. They were nice but just dont tell them u are looking at other things cause they will get upset and change price when we were first quoted they said approximately $40 a month then in end when we didnt get mattresses for 10grand which would have made our payment go sky high… our payment is now $81. which dont get me wrong love their products u pay for what u get that is why we buy all our furniture here however… price changing quotes is not cool! second rep that took care of us joni was great first guy Izzy was nice but not cool price changed.
Mike and Alan were awesome. Very efficient, informative, and friendly. I say give those guys a raise! It’s rare to have such a pleasant experience with any vendor these days.
Brittany at Ashley Furniture was so helpful in finding exactly the style I wanted in my living room and dinning room. I would highly recommend asking for Brittany because she will listen to what you like and don't like and come up with all the mixes and matches until you are satisfied!
Excellent sales person.
Marc was very helpful and knowledgeable when we bought our new mattress from Ashley’s. Can’t wait to sleep on our new mattress!
Mark is a very knowledgeable and low key salesman. He made this chore a very easy experience.
My experience there was top notch and the employee Audrey was simply amazing. Had me talked into buying the sectional couch before I knew it. Highly recommend this place!!!
This was my first visit. Great experience! Audrey had all the answers to my questions and was so helpful! The selection was so good!!!!!
Easy to work with, Mark made it super simple to do business here.
Joanie was phenomenal! She was so sweet and patient and answered all of my questions. She made it such an easy process!
The delivery was so smooth. The gentlemen were so kind and considerate during the set up. 10/10 would recommend
Joel Ortiz was excellent to work with. No pressure and very helpful. Overall experience was great!
Joanie Stephanie , was super helpful she very professional with what she does.! She has a great personality and always like to help me and my family on furniture. Me and my family are very pleased with her help and her bubbly attitude always going to shop At Ashley Homestore and recommend a great a sale person (: once again thank you Joanie
(Translated by Google) Very good service thanks for helping me joame (Original) Muy bien el servicio gracias por ayudarme joame
Joanie and Jason were great to work with and very helpful. I would certainly recommend them!
We had a pleasant experience thank you!
Mark was knowledgeable and very personable. Made for an enjoyable experience. Can't wait to back for accessories! Thank you!
Had a wonderful experience! Thank you.
Was able to get a decent deal on new furniture and were happy with it very comfortable
Our experience with Ashley Furniture was very good. Joanie was the individual that helped us pick out our furniture. We have a small living room n she took the time to listen to us n our concerns. I would definitely recommend Ashley Furniture and Joanie to help out with your furniture needs....
Joanie was wonderful to work with and done amazing job.
Nice down to earth staff. Who will get the job done!
Great salesman, great customer service and great delivery/set up. Cannot recommend enough.
Drew was great, very professional and nice. Had a great experience , and I will come back. Best customer service .
Mitch was great to deal with. Answered all of our questions. Thanks again.
Drew Woods was very helpful in finding the right furniture for my needs and budget promptly!
Dave was fantastic and took well over an hour talking with me about options and what we needed for new furniture, all while we were trying to wrangle the kids.
We bought a new bed it was delivered today as scheduled the set up guys were great and fast. Got everything we paid for.
Mark was very helpful in our mattress buying process and we would highly recommend him to our friends
Could not be more disappointed. After waiting months for our furniture the delivery drivers not only dropped the love seat out of the truck, but they left trash all over the front of our house. Extremely unprofessional. Not to mention almost 2 hours after the 12-3 delivery timeframe we were given.
Great deals and excellent delivery service.
Helpful, smart and extremely friendly
Dave made the process of buying a new dresser so easy!! He understood that we needed one pretty soon and was able to get us one to take home same day. Amazing customer service!
Was helped by Dave watt, Great customer service. Found exactly what we needed immediately. Smoothest purchase process I have experienced.
Sales to delivery went smooth
I'm super picky on what I want when I comes to furniture and have no idea how to put into the right words what it is I'm looking for. Salesman Joey was able to help understand my dilemma and show me multiple pieces that were perfect. He was incredibly helpful and patient with my picky blabbering and answered all questions I had for a better experience! Anyone headed up to Lima Rd Ashley Furniture ask for Joey and he'll make sure you get exactly what you're looking for!
Everything was kinda smooth, couch came in damaged. Hoping it gets fixed a lot faster than it took to get.
Shopping experience was good but they dropped the ball with delivery and how! If I didn’t follow up constantly my furniture would still be lost. This pic is without love seat because no one knows where it is. And no compensation!
Really nice place, helpful staff, you can't buy now and take anything with you.
Very parient and helpful
Had a quick and easy purchase on a Saturday evening at Ashley HomeStore on Lima Road with Izzy. We were looking for a couple simple recliners. Izzy was very informative and answered our questions. Several workers welcomed us with a smile and were friendly. Very refreshing. Will definitely be a repeat customer.
Jacob was extremely helpful, he was honest and was super knowledgeable about the furniture we we’re inquiring about. We’ll definitely be back soon!
Thanks to Mark, we had a great time and are happy.
Drew did a very good job of working with us! He spent a good deal of time finding the selection we wanted.
Very friendly and knowledgeable staff.
Audrey was hands down the best sales person I’ve ever dealt with. She listened to all of my needs and lead in the right direction. She was very upfront and honest with all my questions. I highly recommend Audrey Tackett to everyone in need of furniture.
Everyone was excellent from the sales person to the delivery Peiple. When the time is right I will not hesitate to chat from you again thank you Ashley furniture.
Joannie was really knowledgeable and professional! I’d highly recommend her for any of your furniture needs
Izzy was so patient and informative in helping us choose several pieces of furniture at really great prices. Selection was wonderful. Izzy was superior! He explained financing, delivery and furniture protection options and was joyful to work with. I would recommend him and Ashley any day!
Don't ever fall for their promotional deals because it's a scam!!!!!!
Joanie Solares Estrada helped me find some things and was amazing! 10/10 recommend having her help you!!
Love our furniture great delivery awesome sales representative. Only problem I had was with one of the receptionist she was vary rude! Other than that I recommend this store for great furniture.
WOW best experience ever David was very understanding on what I wanted and was very knowledgeable on sizes and everything I’ve asked for overall great experience will definitely be back to that location
Drew is a knowledgeable and helpful sales associate!
First of all, we were greeted as soon as we walked into the store, after my wife was ignored for 30 minutes at Klopfenstiens next door. Matt was engaging and patient as we looked at several kitchen sets. Very professional man. One of the most pleasant furniture shopping experiences ever.
Giving five stars for the delivery personnel. They did a fast and efficient job. I did not know however that both the bed and my entertainment center had to be assembled by myself. I was not told that. So that was a little discouraging. Everything else went well though.
The delivery guys were great, very friendly. Did a great job Thank you
Audrey was the best. She took care of everything I was needing and couldn't imagine anyone giving me better service.
I enjoyed the bed mattresses. The sale rep was very thoughtful and nice.
After ordering an adjustable mattress and bedroom furniture, we finally received it after 11 months. The bed frame should not have been sold with the mattress as the bed is 44 inches in the air. Ashley furniture refused to refund us because apparently I signed a no return policy. The manager said I received exactly what I ordered and my only options was to have to drawers under the bed cut out or have another footboard without the drawers ordered. They can't guarantee when it would come in. Either way I would have to pay for something I could not use. The managers will not return my phone calls . Stay away from Ashley furniture at all cost! I learned the hard way. EDIT: I contacted customer service and their response is I could return the footboard for 70% and use that money to purchase the new footboard OR I need to pay to have the storage drawers cut out. Either way after spending $8000on furniture they are expecting me to fork over more money.
Dave was very helpful!!
Great furniture, but it took several months for it to be built and delivered. We warned about the long delivery time.
It was a pleasure working with Audrey. She was awesome in helping us pick out sofas and a chair for us and our daughter.
I shop for furniture exclusively with Ashley furniture because of Audrey Tackett's customer service. She is always extremely patient while my wife and I work out the details and her communication on and off the clock is much appreciated. I never thought we'd have a furniture sales person that we would return to, but good help is hard to find these days.
Tells you one price then comes back with a price over $2,000 more then sends you a sketch a couple days later without all the pieces you talked about and says I didn’t add them because you needed to talk to your husband. Typical salesman trying to take advantage of a woman, and when you find it a $1,000 cheaper elsewhere and say you will just get a refund he says policy is no refund? We will be contacting corporate. The salesman was a liar and I Wouldn’t recommend going here.
He was amazing with working with me on everything today.
Missing the feet on one of the couches, you an only contact service via email. Not a fan of that. I'm sure it'll take a while to get the pieces in. This review is subject to chance. Great pieces though.
was given very good service and was great at looking at all options of available stock get us the right product!!!
A gentleman assisted me as soon as I walked in and was very kind and helpful in assistance of me picking out the right sofa.
They are a bunch of crooks. Guy said because I was pay cash he could save me $1500. When I for the furniture, it wasn’t the set I had picked out in the store. To get the right set, I have to pay the difference and a 30% restock fee on the set I did get it.
I went into the store hoping to find a dining set for the small space I have. Within minutes, Mitch was able to figure out what I had in mind, he showed me the available inventory, and found exactly what I needed! The furniture is beautiful, the quality unsurpassed, and it'll fit my room, and style, perfectly! Thank you for an amazing shopping experience!
This was one of the best and relaxing experiences shopping for furniture that we have ever had. Thank you Audrey Tackett for all your help!!!
Joel was fantastic and attentive to our needs throughout the entire process. I highly recommend him for all your home furniture needs.
We had a wonderful experience shopping for a new bedroom set! It was a fast and easy process!
I arrived at Ashley furniture store before 2 on Lima rd. I found the furniture I wanted to purchase. My son came to help me since it was going to be a big order. I tried to get the salepeoples attention to assist me. No one even acknowledged us. I told my son if no one comes to offer assistance or even ask if they could help me by 2:30 I’m leaving. So at 2:30 I went up to the manager and said we had been walking around the store for a half hour and not one person approached us to ask if they could help us. Before coming to store I had reviewed what I wanted so it would of been a easy sale because I was ready to buy. He said sorry there was a overflow. When we left the 5 sales associates were sitting and talking on couch by the front doors.
Had a wonderful time browsing the store. Among the 4 other stores that I went to, this one was the best in terms of display density. Joanie was our helper, and she was very sweet, and quick. All in all, I had a pleasant buying experience, and am now waiting for my sofa and chair to be in :)
Perfect service! Great for a first time shopper (like myself). Gave recommendations and processed our information very quickly. 100% would recommend working with Joanie from the store on Lima road!!!!
Very easy to work with and the delivery guys were the absolute best!
Joanie was prompt in answering my questions and the checkouts process was smooth. She has a nice personality.
Friendly. Polite. Knowledgeable. Will definitely return for future furniture purchases.
From the moment I walked in the door to welcoming smiles from the two professionals that greeted me and handled me with the upmost care David had to be a senior specialist in the Ashley Funiture store that I visited because little did he know I was that I was that customer that needed special help and Ashley he represented you well!
DO NOT SHOP HERE YOU WILL GET SCAMMED OUT OF MONEY. I can’t speak for all sales reps but most of them this is the case.
Very professional, made my experience quick and easy. Got me what I like and what I could afford. Definitely recommend!
Brittany Gray was extremely helpful and knowledgeable. She spent time working with me and helped me get the mattress that best suited what I was looking for and price. I will be back to shop with her again.
Once the sale was finalized, it was like pulling teeth to get responses from them. Our brand new mattress for dirty when it was delivered in December and they sent a tech out to clean it which didn’t help. He said he was getting us a new mattress cover and we never heard from them again! Spend your money elsewhere.
Great selection. Found just what I wanted. Matt was able to help me every step of the way!
Thank you joanie for my new dinning room set and chairs coming to see you again (: well come back to ashleys again !!
Worst customer experience I’ve ever had. Was lied too the first day in there, which could be lack of knowledge or just desperate to make a sale, Probably both. Lack of communication. When the time came our products came in they tried to talk us into just coming to pick up the products even though we had already paid ahead of time to have it delivered and installed. Once the install was “complete” they was a mess everywhere. And scratches on the brand new leather couch. I contacted Ashley furniture within an hour after they left and unfortunately for me it was Friday so they were closing, so the lady gave me an email to send pictures to. So I wrote an email with pictures telling them I wanted to return it and either get a new one or something else and they refused that and said they would just replace the section that was scratched. I refused that! I didn’t pay $4,000 for a product already coming damaged for them to tell me they are going to put a bandaid on it. Since that I have resent that email 4 times and still no response. Smh 🤦♂️ I had better experience and service shopping at Home Depot. Pathetic. Zero Integrity Terrible Customer Experience Weak Customer Service
Products are garbage. Won't replace stuff they broke. Rude staff. Go elsewhere. There's plenty of choices. Customer definitely isn't even close to right here. F u klopfensteins.
So far, not so good. Zero follow up and still waiting on delivery details on items we were told we would already have. Our sales person has ghosted us and the Lima store hasn’t returned our calls or texts. $7k in furniture and can’t get a call back.
What a great experience. Izzy was so kind and helpful. I appreciate working with someone with his kind of integrity. He wasn’t pushy at all and was honest with us. I will definitely buy from him again and I would recommended him to others. Great service!
Audrey was super helpful and informative! Made it all real easy!
Izzy was fantastic; he was so helpful and patient. He really made sure we got to see all style options and found us exactly the bed we wanted. Izzy also went above and beyond to check inventory and shipping times. I highly recommend going into the store and asking for Izzy!
High pressure sales tactics, and the old "let's mark up everything to an astronomical price, then say we're slashing prices" sales. No thanks. As soon as you walk in you're getting chicken hawked by a grimy sales person. Then they hit you with the old prices are only good until tomorrow pitch. I'm not buying it (literally) if I were to come back in a week I bet it would be the same deal. I might as well be buying an used car for all that.
Sales promised delivery in a week. It took a little over three weeks
Brittany Gray helped us and was fantastic! She made sure we got exactly what we wanted for the price we wanted! She wasn’t pushy, as I was very indecisive on what I wanted for said price. She let us wander and think about the decision without any pressure which was greatly appreciated!
We had an awesome experience with Jacob! Our family is so excited to receive the beautiful sectional couch and bedroom furniture. Thank you!!
Izzy has been instrumental in figuring out what I need for my spaces. Highly recommended!
Izzy Alvarez was so helpful to my wife and I. He gave us great advice and helped us find exactly what we were looking for! Strong recommend! Ask for Izzy!
Don’t buy from here or protection plan. Especially powered chair. They do not uphold warranty or stand by it. Grandparents have been waiting months to have a part in their chair that broke. Called multiple times and blown off each time. Don’t recommend.
The guys came in put it together tested it made sure it worked and was done fantastic job was even here earlier than expected very pleased!
Make sure you ask for Izzy, he's really knowledgeable his service is impeccable
Mr. Alvarez was patient and thorough, showed us all our options and had some great out of the box ideas on how to furnish our living space, and some good options on how to finance it! Go here and ask for Ismael!!!
Audrey was awesome! Not pushy, very informative, gave me a great price! Very happy with my purchase.
A week or so ago we purchased a full sofa sleeper from the Ashley store, We agreed to pick it up on 8/18/22. I drove over two hours to get there. When I arrived at the warehouse for pick up, the sofa was badly damaged, dirty and the frame bent. I informed the warehouse rep we wanted a different one and he said that I would be reached out to by EOD. I had to call today to get more information. Because we never heard back and are on a tight timeline. The Service rep was rude and said she had ordered the fabric for the sofa, but did not have a timeline. I informed her that the frame was also twisted when the warehouse rep brought it up and that we didn’t pay for a beat up, dirty piece. Her response was that all sales are final and they will only replace the fabric. When I tried reasoning with her that we had never even accepted the piece, her response was akin to "too bad". At that point I said we would rather cancel and she said I wouldn't get my money back. This is most discouraging because when our Sales Rep "Jay" sold this to us he said to make sure that it was not damaged before accepting it. We did just that and now they want to slap on some fabric over the damage and call it a day. We paid for new furniture, not damaged or used.
Emily was amazing!
Joey is the man! I came in looking for a bed. Thought I’d be scammed into paying a ridiculous price for a bed. I HAVE NO REGRETS! The furniture is so comfy in general it’ll make you late to work or a total couch potato. I have previously already bought a sectional from Joey for my apartment but this bed ???! Tuhh. Bomb.
We worked with Jacob and he was great! Very knowledgeable and helpful through the entire process from looking at each of the mattresses and brands to find the right one for us, and all the way through the purchasing process.
Joey Ortiz got me in and out of there without feeling pressured! He helped my family get an awesome bed and frame! I'll definitely be back because of him.
You definitely have to see Joel Ortiz when you go to Ashley. Extremely knowledgeable and helped me put together exactly what I wanted my new house to look like! Life long customer here!
Joel was my salesman and he did a wonderful job! Helped me with what was best for me and got me the best deal! Highly recommend going and seeing him! He will do whatever is best for his customers!
Great furniture salesman and very knowledgeable!
Izzy is Very helpful and informative!
Jacob Walker was awesome on my search for furniture. He helped me every step of the way. I highly recommend him.
Nice friendly experience shopping for furniture!
Audrey was the first to greet me as I entered Ashley home furniture and her guidance helped me pick out a nice new temperdic bed and a new king sized bed frame for myself. She was a phenomenal help and I would definitely shop through Audrey again for another bed !! Hopefully she’s there in another 10 years plus as I shouldn’t have to worry about a bed for a long long time now lol. Thanks Audrey !!!! ⭐️⭐️⭐️⭐️⭐️
Mark did great and answered all our questions but wasn’t pushy! Very knowledgeable!
I had a wonderful experience at Ashley Home Store! Izzy gave me an excellent deal and worked hard to get me exactly what I wanted!
Izzy is great nice helpful and very responsive recommend him
The warranty on there furniture is not as great as they make it out to be. The sales people working there don’t have a clue what is going on. The furniture is okay! I don’t think I would have bought the warranty.
Jacob was very helpful to getting us what we wanted at a price point that we could afford.
Audrey was very helpful. She worked with me to find the best solutions for my home. Can’t wait for my furniture to arrive.
Joanie gave me a great deal. Very happy about my purchase
Very knowledgeable and very smooth talkin gentlemen that we worked with today. Very willing to put in the extra effort to make it the customer happy!!!! Highly recommend!!!!
Friendly and no pressure sales! Easy to work with and very knowledgeable!
Audrey was upbeat and genuinely happy to serve me! Her personality was fun & friendly, not salesy and not judgmental! She got me the best deal she could! Very happy with the whole interaction!
Mitch was so kind, patient, and helpful throughout the process! Amazing customer service. Definitely recommend for all your home needs!
I worked with Matt Gaunt. What a friendly and accommodating young man. From the moment I walked in the door he made me feel at home with no pressure. We joked and it was a very enjoyable experience. Would definitely recommend to a friend.
This stores' current BBB rating is C+ - there is an alert posted on their BBB site citing "pattern of complaints". Their warehouse located on Wells street is included in this rating. Always open your boxes and inspect your purchase before signing at pickup. My in-store experience was good, which is what most of these 4-5 star reviews are for (other than all of the obviously fake 5-star reviews). If you are wondering what happens after you purchase your furniture, please read all of the low reviews. I purchased a bed frame and headboard in March '22. Once we finally received the furniture in July '22 and unboxed it, it smelled like mold and mildew. After one week of trying to air out and clean the furniture using all remedies we could find, the smell would not go away. I contacted Ashley Furniture to discuss the issue. First they suggested charcoal bags, which we had already purchased and tried with no luck, then when I requested information on how to return the affected items they replied "All sales are final, have you tried moth balls." Horrible customer service, I will not be purchasing from their store again.
Great furniture!!
I'm just really disappointed. We went in during the recent big warehouse sale because we'd been looking for a sectional. Had been thinking of buying from Home Reserve, but we found a sofa at Ashley's that we liked the look of, so we went with that. The time frame to get it was pretty reasonable too, about 3 weeks to ship. We paid for delivery but not setup because we're handy people (I just finished a small drywall patchwork project, I figured I can read instructions and put together any pieces necessary.) It arrived today. The delivery drivers were kind and helpful and set it inside my front door and I set to work unboxing it. We had 3 pieces to our sectional, and they came with triangle block type feet. Lo and behold, there are no pilot holes for the screws holding the feet in place to go into! And the instructions say to use a screwdriver to install. I called in and they said some furniture doesn't come with the pilot holes. What? How am I supposed to use a screwdriver if "some pieces don't come with pilot holes." They said I may need to use a drill. To screw them in. Ha! So I tried that, but the screws weren't going in all the way. And unfortunately, the depth of the block leg is too thick for my drill bit to reach through them to reach the furniture to drill pilot holes. I tried marking the area so I could drill pilot holes without the leg block in place, but the bottom is covered in a black dust cloth so it's really hard to see where I marked. All this to say, if I'm paying this much for furniture, there really should be pilot holes so I can install my own legs. This just feels so lazy on the company's part and it means what should have been 1 hour of unboxing and installing is likely going to take all afternoon. It should not be this difficult, and just makes me very disappointed in the company.
David greeted me at the door, told him what I was looking for. I had looked up on line. Wasn’t on the floor but, was very helpful looking it up in store. Overall good experience, great customer service.
Joanie was awesome! She's so sweet and very helpful!
Joanie was absolutely amazing! Very kind, thoughtful and funny! I was dreading buying new furniture until she greeted me at the door. Ask for her!!!! You won't regret it!!!! Very helpful!
Thanks for your help today, Joanie, with my mom's couch purchase today!
We were originally told we didn't need to put a down payment to secure the furniture. When we went to sign paperwork they told us the woman that does leasing is not in so we have to wait till Monday. They then told us we had to put $500 dollars down but if we decide we did not want to go through with leasing then we can get our down payment back. My husband and I talked and decided not to go through with it. He called today and the receptionist woman tells him we in fact can not get our down payment back. We were waiting on a call back with the manager that misinformed us and we have yet to get a call back from him. I'm extremely irritated and frustrated with the current situation. If I could give negative stars, I would
Working with Noel was a pleasant experience, he was very professional and gave his honest opinion on the pieces of furniture we were considering purchasing. Thanks for your help!!
Delivery was great. There is a hole in the sofa, but they were very thorough and got the info so we can get it repaired.
Emily Davis was such a HUGE help with finding me and my girl a wonderful new dining room table. She definitely knew her Feng shui and was 100% true to what our needs were. Couldn’t have asked for a better experience!!!
Dear sirs, Jody is a excellent sales girl. She is beautiful in spirit heart and soul. She made our visit quite enjoyable.
Mitch was our saleman, and he did a fantastic job! He was very easy going and never pressured us into purchasing. The protection plan is a GREAT deal!!! We will definitely return to that store!! Thanks Mitch!! The delivery guys were amazing!! They were friendly and efficient! Thank you for your hard work!!
Our salesperson Noel was very knowledgeable about all the products offerings in the mattress department and was very professional. We had looked at the same mattress at several other stores and specifically came back to Ashley Home stores because Noel was so helpful. Thanks
Jacob was a great help and he was patient and kind
Allen and Caden were great. Very quick and professional.
My new furniture is beautiful! The two men arrived exactly on time and were very kind. They brought in all the furniture and set it up so quickly and quietly. I was extremely impressed! Thank you so much!
Jacob, our sales representative, was friendly, patient and professional! He was service oriented and wanted to please us.
Had a worst experience with this store. Would not recommend.
Emily really listened to what I was looking for. I needed a couch that matched all of the existing pieces of furniture I already had. We were able to stay in my budget and even get a few more things. Thank you for an amazing experience.
Audrey did an amazing job showing us around the showroom & giving suggestions based on our personal taste. She was very straightforward with lead times on furniture & very willing to communicate the progress of our order after making our purchase. Thank you, Audrey!
The only issue was that the furniture was ordered in March, but wasn't delivered until August. The salesperson was great and the delivery folks were very professional. They set up the furniture perfectly. It just took way too long.
Joanie was very helpful with my purchase today you need furniture come see joanie for deals (:
Izzy was great to work with.
Great service and the delivery people were awesome
Jacob was awesome! Super helpful and friendly. Helped us pick the perfect sectional couch.
Second time buying with them. We always get great assistance and a good price!
Mark was awesome! Thanks for all of your help. Mark explained things in a way that was relevant to our understanding. He had a good sense of humor and actually listened to us. Very knowledgeable in what he was selling and made the experience a great one. Would definitely buy from him again!
Izzy was very professional. He greeted us right when we enter the store and asked if he could help us. We told him we were just going to look around and he was very respectful to our wishes but explained he would be back around once we had a chance to browse. After spending about ten minutes in the store he approached us to see if we needed any assistance. We had some questions for him which he answered and then he proceeded to direct us to some furniture pieces that he felt would help us in finding what we needed. Once we found what we needed he was very fair in helping us in obtaining a fair price. I would highly recommend Izzy.
Mitch was great! He even moved the showroom around for us. He is a much better salesman than he is a trampolinist!! 😃
Wonderful delivery men! Love my new stuff!
Mitch was great to work with and was able to get me my sofa much sooner than I could through an online order. The entire team was great to work with and answered all my questions.
Bought a mattress for my very first time and I had an amazing salesman!! He helped me get the right one for me!! All aside the couple bumps we hit I am beyond happy with my new mattress!!!
Everything was great my salesman did an awesome job. I liked what we recieved. Though we had purchased a temperpedic mattress and it is terrible I am in need of a stiffer one. The bed is so soft and when I have called and tried to return it. Ashley's will say no returns because it's a floor model and I have all the paperwork and I am not seeing anything that I signed saying no returns. When I had the bed for about 2 weeks I called wanting to return it they said wait 30 days than I can return it. I said great no worries I can do that. I waited 30 days and called again they than say it can't be returned. I am truly upset being a military vet buying what is supposed to be the best mattress and I can't return it when it is within the time frame and it's hurting my body. This had been a huge disappointment and I am really upset about the whole situation.
Great experience! Our sales rep was Emily and she was kind, fun and super patient!! Thank you Emily!!
Emily Davis was so helpful and friendly, she made my buying experience amazing! I got a great couch at an amazing price, I was so happy to have Emily to help me through the buying process! I would definitely recommend going here to look for furniture, I never felt pressured to buy anything at any point in time and Emily helped me narrow down what I wanted within my price range too. 10/10 would shop here again.
Joanie was very friendly and helpful in helping us pick out a new couch. We got a good deal on it too! We're anxiously awaiting its arrival.
Jacob and bill we attentive and very helpful made our experience very nice and hassle free
Izzy did awesome!! Explained everything so well and was able to meet our needs!
Audrey was very charismatic, genuinely interested in my wants and needs, and made the process extremely easy. I would highly recommend her to anyone looking to make a purchase.
Very polite and knowledgeable! Easy to work with.
Izzy was very helpful and professional. Didn’t pressure my wife and I at all. Seems like a really good dude. Will request him when we buy furniture at Ashley again. Thanks Izzy!
Dave Watt was excellent. Super helpful!
Ismael Alvarez was a awesome salesman person he really helped me and my family out on getting the furniture set we wanted in our living room really appreciate you. He was very helpful and making sure we picked the right thing we wanted. You have to go here to this location and tell him I sent you guys he’s the best in town
If I could give her 6 stars I would. What a great experience!!! Would come back again just to work with Audrey!
Ismael helped us and was great. He answered our questions and gave us the space to shop. He helped us get a great deal. I would definitely shop there again and would ask for Ismael to help us.
Great customer service!
The staff were friendly and attentive. Emily helped me find just what I needed. Great experience!
We worked with Jacob to help us find some much needed furniture for our home. Great and easy to work with and would recommend you to stop by if you’re looking to purchase new furniture for your home.
Awesome service! Able to answer all my questions and get us what we wanted for a great deal!
Emily Davis was so helpful, super nice, and great at finding what you need at the price you can afford! She took into account what interest me and helped me find the perfect fit for me!! I highly suggest Asking for Emily when you go to the Ashley Furniture in Fort Wayne!!!
Excellent experience!
Mitch is not a salesperson, he is an AWESOME resourse guy! Would buy from him again!
Izzy helped us through the whole process and made it such a fun and stress free experience! Definitely recommend him!
Ismael was amazing and his customer service was top notch! As long as he is around I can promise you that he is going to go above and beyond to help you find your stuff that you need.
Delivery team was super helpful (:
Great experience! Izzy, our Product Consultant, exhibited wonderful hospitality and answered all of my questions. He was very easy to work with.
Very professional service, great deals, and Jasmina was very helpful! Overall great service, and I’m looking forward to receiving my couch via their premium white glove service in the next few weeks!
Fast, efficient, and exactly what my college student wanted. In and out in less than an hour!
I love Ashley Stores. I've bought furniture and beds from them and I've not had any issues. Excellent quality and professional service. In my most recent visit at the Lima Rd. location, Jacob helped me find the mattress I needed in the price I needed it in. Thank you so much!
I went to Ashley City Furniture for just a recliner and ended up leaving with a couch, love seat, and the recliner. Izzy is a good sellsman lol! I got a great deal on all of the furniture though, and with 0% interest financing. It was overall a great experience! I plan on coming back to Ashley City Furniture for anything else I need!
Walked in the door and Mr Alvarez Izzy. Met me and ask a couple questions, lead me to what I wanted and made it so easy for me to select my furniture.. thx alot
My initial encounter through the purchase experience went well. It seemed to me that once the deal was sealed the service became somewhat lacking. I was originally given an ETA set at the end of May. The first week in June I received a text that said I would receive my items at the end of June. I replied to the text asking if I might receive a discount on delivery due to this delay. No response. Fortunately my items came in my mid June instead of the end of June. My salesperson sold me an item for my bed that I didn't need. The office manager refunded me without issue.
Helpful friendly staff
Ordered furniture from Audrey in July 2021 ... quoted 4-6 months, took ten months to get the furniture. We had our own adjustable base and Audrey told us the storage bed would fit.... Well it didn't!! In July 2022 ( one year later) Delivery men came. Super helpful and said it wouldn't fit due to the base. They took the storage bed with them because it didn't fit. Some girl at the front desk said "It's not the sales person fault cause they didn't buy the base from us..." well sales person shouldn't have opened her mouth and spoke up if she didn't know! The sales manager wasn't helpful. Ordered us another bed for more than what we paid. Overall, piss poor customer service. No return policy or exchanges. And we have to pay MORE money and wait LONGER for a bed now! Trying to make us pay a "restocking fee" well what is that for? "We cannot resale furniture that has been in your home." Oh ok, well it never came in our house! "Oh then you must have denied a delivery..." NO SIR! Next excuse Luke?... They give us an email address for our concerns.
I came in knowing exactly what I wanted and being on a budget as I am sure all people are nowadays. I called the day before and talked with Jacob so I asked for him at the door. He was nice and of course a salesman! After talking with him he understood my situation and it was a great experience. I have always liked Ashley Furniture and I will continue to shop there in the future. I am excited to get my new Wynnlow bedroom set for my new place!
(Translated by Google) Very bad. In the store they don't have anything you want and they send everything to order. Then the products take a long time and when you claim nobody gives you an explanation. They still owe me a table that they damaged and they still haven't delivered it to me. It has all been a very bad experience. (Original) Muy malo. En la tienda no tienen nada de lo que uno quiere y todo lo mandan a pedir. Luego los productos demoran mucho tiempo y cuando reclamas nadie te da una explicación. A mi aun me deben una mesa que ellos dañaron y aun no me la entregan. Todo a sido una muy mala experiencia..
Delivery guys were very nice.
Friendly and helpful. One issue though. The delivery persons were fantastic and energetic. Had it set in place and put together expertly. But the sofa that was delivered is missing the power cord. I am anxiously awaiting its delivery so we can use our recliners.
Having wondered in aimless and mildly overwhelmed from all the options of various furniture stores, it was a breath of relief to work with a salesman who could help narrow down my options and get to the root of what I was looking for! If you're stopping by, ask for David, he'll take care of you!
Mark was amazing. Great personality and very informational. Made the conversation feel exciting! Also, has an amazing beard!
The furniture is great quality and the people there are amazing. I would recommend this store to anyone.
Izzy was so great at finding furniture that fit our space and price range! Everyone working was pleasant and knowledgeable. Will definitely consider Ashley furniture a top contender when buying any other furniture
Good service, very pleasant sales people that were informed about the product that they are selling
I’ve done a lot of furniture shopping in my life I personally work in sales so I see so much of it but Jacob Walker was an absolute professional this will be the third time I have bought off of him and it will not be the last I love my furniture in my home and I love the experience I get every time I go there I always feel welcome and important and I will not ever shop anywhere else for my furniture or with anyone else
Everything was helpful from the tracking to the delivery
I had a great experience. The staff was friendly and attentive, and there was a good selection of merchandise at a good range of prices. I would go back for my next purchase
Amazing experience in the store and delivery. Plenty of communication throughout the whole process. VERY impressed and will definitely be using Ashley Furniture in the future!!
We walked into Ashley Furniture looking for a couch, walked out with a couch, bedframe, and new mattress! Dave immediately greeted us and helped us find what we were looking for. He wasn’t pushy at all, we told him what we were looking for and he got us just that! He had all the deals ready for us and hooked us up amazingly! Will definitely be returning and working with Dave again!
Having just moved to the area, we were needing a couple couches and a dining set. We happened over to Ashley Furniture during their tent sale and met Emily. She was so helpful in helping us to find the pieces we were looking for, and at the best prices! Definitely recommend working with her!
Joanie was fantastic to work with and made the process easy and stress free. Will definitely be returning to work with her in the future!
Great cus service very friendly
Great experience with the salesperson helped me find the perfect bedroom set and mattress which I love.
Dave was fantastic!!! He checked in periodically but let us have our space to make decisions. We will definitely be back and work with Dave on future purchases!
Joanie was very nice and energetic.
Joanie helped us out. She was so sweet and down to earth. Glad we had her to assist us!
If you like being followed around by a sales person the whole time and pressured into buying something this is the place for you. If you like trying to get ahold of someone about your delivery for weeks and not getting an answer, a call back or anything this is the place for you! Honestly wouldn't send my worst enemy here.
We purchased a mattress at this location (we are pleased with the mattress and the time of delivery, etc.). We purchased it here after visiting another furniture store in the area that was going to offer us a deal on the mattress and a store credit. The person we worked with at Ashley said they would give us the Memorial Day sales price on the mattress, which was comparable to the other store in town and he would offer us $300 in credit to use however we wanted in the store. However, when we came back to Ashley later to purchase a bed frame and use our credit, the store would not honor it. They said the salesman was not allowed to offer this type of deal and therefore we had zero credit at the store. This is the second time this has happened. We also tried to purchase furniture from the store, were quoted a price, and contacted after ordering and told that the salesperson was not authorized to give us the deal that they promised and asked us to pay more. We ended up cancelling our order. Being promised credit to get us to purchase items and not following through is a bad look.
All the ladies helping me with ordering and financing my couch last weekend were so helpful and informative! They answered all my questions and made the entire process super easy. The delivery crew was very quick and helpful!
As the table was being assembled it broke in half! Supposedly they have another in stock. It took 6 months for this to arrive so we'll see. The 6 chairs were delivered without any issues.
Service, salesmen and management aren’t like they used to be. There was no care given to us when we received a damaged product
Nice friendly place to go? Prices were great. Customer service was awsome. Going to live my new sectional.
I worked with Ed and he is the best. He was very helpful.
Just stopped by to see what was under the tent. Britney helped is right away. My son is hard to shop for but she helped us find something he liked in under 30 minutes. I will be back and thanks again
Delivery men are the best.
I paid cash for a table ($1200) Took 9 months to get Came to me damaged When I asked about repairing they told me to pay $129 for pick up . I tried to contact corporate all I got was messages from several different people . Very disappointed I will NEVER go there again or refer them .
Go see Jacob Walker. He will get you styling with the right furniture for you. Awesome customer service! Fast & awesome delivery service too.
This is the worst customer experience I have ever had. We were told when we ordered the furniture that it would be 3-6 weeks wait time, we were okay with that. Everytime we tried to reach out for an updated timeline, we were either ignored, or told "next month," and eventually, the guy tried to emotionally manipulate us with how he earns his commissions. When we tried to cancel asap order, they said they, "don't do cancelations or returns" and essentially held our money hostage with no actual idea of when it would come in. It came in, (eight months later) and we no longer had a truck to pick it up with, and instead of trying to help us problem solve, they told us they would charge us a $25 storage fee per piece if we didn't come and get it asap. Apparently, it's totally fine for us to have to wait, but not acceptable for them to do so. They also lied, and said they had told us a 3-36 week wait time, which they absolutely did not, and I have multiple texts where no one bothered to correct that 3-6 weeks estimate. Tldr: save yourself the headache, and go to furniture row. We ordered pieces from there at the same time, with the same inventory issues, but they were really good at communicating and managing our expectations.
Audrey was very helpful.
What amazing cleaning and maintenance package! The prices were cheaper than all the other stores we looked at and service was phenomenal. Delivery was quick and efficient too!
We purchased a new bedroom set and received very poor customer service. Communication was little to none with mixed messages between delivery and store employees. We had to continually pursue receiving updates regarding delays with the furniture and were notified at one point that they gave a piece of the bedroom to another customer. It has been over a year and we have not received all of the furniture. We would recommend going elsewhere if you value customer service.
I recently bought a couch and bed from Ashley and would definitely recommend them to anyone looking for new furniture. Luke and Joanie were both super helpful and easy to work with.
When you see positive reviews of Ashley, keep in mind that the majority of them are on the front end. The service they received in the store when purchasing the items. The salespeople are always very friendly. The issues will arise when it comes to actually receiving your items. We all know that furniture delivery dates are outrageous right now. That is exactly why we waited so long to even purchase anything. We knew it could be months before we actually received what we ordered. Which is exactly why, after settling on a new living room set, we specifically asked about any possible delays. We were told that our items were in stock and in WI and so delivery in mid-late May (we ordered in April) should not be a problem. We received two texts after we ordered the set (the last being May 8) stating that everything was still expected to arrive as originally stated. Well, mid to late May came and went with no word from Ashley. So we called in early June. That is when we were told that our furniture was now not expected to arrive until mid July! When my husband told the person that we were told our items were in stock, the only thing the woman on the phone could say was something about wood being a problem to get. ?? Again, if our items were in stock at the time of ordering, that shouldn't affect us. My husband went into the store to talk to a manager who could only say that delivery dates are an estimate. Oh, and it could be mid August now before we receive our order. Well, I don't consider it an "estimate" when we specifically asked about delays and are told our items are in stock just a couple of states away so we should get our items as stated. We were also told we could not cancel our order. So they can mislead customers about delivery dates but we have no recourse apparently. We have spent $7,000 at Ashley this year alone and planned to spend more. Never again will I shop at Ashely.
Great communication and customer service. Very welcoming.
I have always had a great experience shopping at Ashley Furniture but I was more than impressed this time around. Our salesman Mitch was such a great help and made our experience so much better. We got the couch we wanted, at the price we wanted, in the timeframe we wanted. Very impressed!
When my stuff arrived damaged. They put it back on the truck. When I talk to service, I cannot get my broken pieces replaced, no discount, they get repaired and given to me at full price. Nice to pay full price for scratch and dent furniture. Never again will I buy from Ashley Furniture and I will tell everyone I know not to as well!! Terrible customer service, communication, & policies!! Worst furniture experience ever!! Never again Ashley Furniture!! The SAGA CONTINUES!!!! So when my damaged pieces were hauled back to their warehouse to be repaired I was told it would be about a week. Today being a day shy of two weeks, I had to email (can’t call the service department, must email) the service department. When they reply I am informed my stuff is done and I can come to the warehouse to inspect it prior to re-delivery is scheduled. So now I have to wait for another reply to find out where that is and when I can do it. WHY WASN’T I NOTIFEIT WAS DONE BEFORE I HAD TO REACH OUT????? I was also informed by the store I had nothing more than a manufacturer warranty. Of course I come home and dig through paperwork to find I have a 4 year warranty on my furniture. DO NOT SHOP HERE!!!! NEVER AGAIN ASHLEY FURNITURE!!!
If I could give a negative star I would. I spent 5000.00 on a bedroom suite in January and the salesman told me and my wife it would e 6 to 8 weeks for delivery. It's been six months and all I get are sorry maybe next month. When I went in to ask about it the salesman was rude and said he never told me that. (He's a liar) If this is the way they treat their customers it sounds to me like they only want t your money. I will never shop this store again and will tell every one I know a day meet what a bad experience I had.
Excellent customer service!!!
Excellent service from Joel my sales rep, and Mike and team for delivery! I will purchase from Ashley again for all of my furniture needs going forward! I loved and appreciated the honesty around potential shipping and delays. Joel set the expectation with me at the very start. He said “I’d much rather under promise, and over deliver!” Turns out, he was dead on with when it came, and I had no delays at all even though, I anticipated another month out but in case. Thank you so much Ashley Furniture staff! 👏🏼👏🏼👏🏼
Very friendly and polite.
Went in today just to "look". However, the tent sale has such great pricing that we bought. Audrey was super helpful and friendly, it felt like buying from a friend! We will definitely be back!
Audrey was great! My partner and I randomly stopped because they were having a tent sale and we figured it wouldn’t hurt. Audrey greeted us promptly and asked first if we had a sales person we already worked with in the past which I found respectful. She was very easy to talk to and made our shopping experience personable. She took the extra time to look at photos of our living room, discuss with us what we might want in a new couch, offered her personal opinion on options with design and the look of our room! I felt like we were shopping more with a friend which made this purchase so easy! She knew her products well and you could tell she was truthful not just trying to grab a sale! Thanks for your great customer service! We’re looking forward to continuing to work with you on our other funiture needs!! So excited for our new couch!
Awful customer service and pushy salespeople. I will never buy anything from here again. Jacob the manager is awful to deal with and refused to give me updates on when my furniture is coming after I asked multiple times.
This Ashley had an awesome selection. Audrey helped us pick out the perfect piece for our living room. She made it easy and fun!
I hate shopping for furniture! But Edd made me feel very comfortable and not pressured. He was very knowledgeable about the product. Heather at the desk was very sweet. Can’t wait for the new stuff to arrive! Thx
Izzy was incredibly helpful and just an overall nice guy. He listened to what I wanted and needed up finding me a good fit on a recliner/rocker I was looking for.
Ashley was wonderful! She explained everything in detail about the differences with the couches.
Great furniture, great sales people, and quick delivery.
Joanie was great she deserves a raise thanks for your help (:
Was very patient with us and helped us choose the ideal couches for us! Gave us some good tips!
The salesman was friendly and didn’t pressure us into buying anything. Thanks for making everything easy for my wife and I.
I went in on May 2nd to buy a silly posturepedic bed with the adjustable base. I told the sales guy very clearly I needed it before my back surgery. He stated it was no problem I would have it within 10 days and if he had to he would borrow it from somebody else in order for me to have it within 10 days. I was called in today by one of the sales guys that was trying to sell me another base so I went in to find out what had happened to my bed order. My surgery was on the 16th of May. On Monday the 30th it will have been 14 days since my surgery. I am starting to recover from my surgery I still have no bed I went in to cancel it or try to cancel it but I found out that Ashley furniture does not stop orders will not cancel will not refund once you make a buy you're stuck with it. Even my car dealer gave me a 7-Day trial before quoting me with the car. However on the 13th my brother got me the bed that I wanted from someone else and now we're on the process of returning it because I don't have room for two beds in my little house. I'm done with Ashley furniture never ever ever will I or anybody that I know of be going there to do business ever again. Ever
The manager at Ashley Dave is by far the most pleasant retail transaction, interaction, I have encountered. Truly knowledgeable and understanding and patient. I would and will do back to work with him EVERYTIME I need something
I had the best experience ever with product specialist Joanie! She is very knowledgeable and knew my goal/expectations and she exceeded them. I could not be more pleased with my purchase and the customer service I received. Thank you Joanie, I will forever be a returning customer.
I ordered a dining room set January 18th. It's Still Not here. They are saying it will be here sometime in July ????. Ridiculous...beware people..beware.
Emily was great! Helped me pick out a great couch after countless failed attempts at other stores. #NotABot
I was watching TV and I saw a commercial for Ashley that the deliveries are really fast that it is the most lying store since November we have been waiting for our furniture for almost 8 months and they say they are already in the system and lying workers have already come out tell the truth they told us k for the end of the year but I don't know for which year
Izzy at Ashley Homestore was so helpful and knowledgeable when we decided on our furniture. He is so down to earth and does not make you feel pressured or rushed to make a decision. We absolutely recommend working with him if you buy from Ashley.
We worked with Noel Campos to find our furniture. He was absolutely fantastic! He was a no pressure salesman that was willing to go above and beyond for us. He didn't hesitate to move furniture around to help us visualize configurations and find what worked best for our budget and room size. Overall a great experience, and we will be back to work with him in the future!
Delivery team was awesome!
If i could give Ashley’s zero stars i would. We bought two 3 seater couches and a coffee table in October of 2021 and were told it would come in within 4-5 weeks. After 2 months we call and they said it would be another month, not once did our sales person call or text us with updates each time the estimated arrival passed. After 5 months of waiting i went in and talked to an associate and they were able to get the same couch but without customization. They said the coffee table would get there the next month, fast forward to a month n the coffee table still hasn’t arrived and i call back and they said they don’t have an eta of the coffee table anymore. After dealing with such a ridiculous company we decided to get a dining table set from another place and each furniture place we went to had awful things to say about Ashley’s and how they don’t care about their customers. I tried to cancel the order for the coffee table but they don’t allow it because the order has already been processed, however they do allow you to cancel the current coffee table and order a different one they have available in store (makes no sense). The sales associates do not communicate with you and let you know about any updates of the furniture, you have to call and do that yourself. After 7 whole months we still don’t have our coffee table, and if they were honest from the beginning and let us know they don't have an eta on the coffee table and it could take a few months we would not have gotten the coffee table nor the couches, but they already knew that so they lied for a quick sale. I completely understand covid has made transportation and production a lot more difficult however if our sales person would’ve just communicated and been honest we would not be this upset. Do not shop at Ashley’s.
Audrey was amazing! Very friendly, and was available without being overbearing. Quick and efficient sale.
Dave was fantastic! Easy to talk to and listened to what we wanted.
Audrey was amazing!
Jake was great to work with and showed us some great options of furniture to look at for our style!
Joanie Solares Estrada and Mitch Gydesen were very helpful during our visit to the Ashley Store in Ft. Wayne.
Joanie was great! Very delightful and a pleasure to work with.
Audrey really took the time to help me find exactly what I needed that fit my home and lifestyle. They had a great selection in the store. I actually had fun buying furniture !
Great sales people who will help you find what you're looking for!
Marc was extremely knowledgeable and more than happy to help. I'd recommend Marc and Ashley Furniture highly.
Honestly some of the worst service and product I have ever experienced. I bought a kitchen table and bedroom set over a year ago, due to the pandemic they were back logged with orders. It wasn’t until July’21 did I get my stuff and less than a year later, the kitchen table is falling apart (bolts randomly falling out) and I barely use the thing. The dresser in the bedroom set has a drawer that was made too small for dresser itself, so I have to carefully place it inside of the dresser or it will look janky. The drawer is basically useless if I don’t want it to look janky. THEN in Jan’22 I mistakenly gave them more business and bought a couch that I was PROMISED would be delivered the following week. The following week came and my couch magically disappeared off the truck without an explanation. Supposedly there was “paperwork” saying it was supposed to be on this delivery truck and yet it somehow just vanished into thin air. I then called the store about a month ago to complain about all of this and asked to talk to the Store Manager. He made ONE attempt to call me. I returned his call and he never followed through with a second call. Last Friday 4/29, they called and texted to me let me know my couch is finally ready. However, somehow they have my father’s cell phone on file and called/texted him as well, which I never gave permission for. I’ve sent Ashley Furniture two text responses as of 5/3/22 3:00 PM with not a single response back. If I could zero stars I would. Hands down some of the worst customer service and first hand experience of their products I’ve ever had, seen or heard of.
Great sales lady. Helped us choose what we needed. Delivery guys where awesome…
Audrey was great in helping me find furniture for my new apartment!
My experience with Audrey was pleasant. She was kind, friendly, easy-going and helpful with finding the perfect couch for my new apartment. Gave a lot of insight on different financial plans and gave good deals. I would work with Audrey again in the future!
Sam was absolutely wonderful. We visited on several occasions and each time she was attentive, asked and answered questions and helped us to find exactly the furniture to fit our lifestyle! We HIGHLY recommend you visit and ask for Sam!
I bought $14,000 worth of furniture in November. Received some of the furniture in February. I am still missing dresser, bed frame and a table. Customer service is rude and not helpful. DO NOT BUY FROM THEM.
Do not shop here!! We purchased furniture on October 23, 2021. Yep, you read that right, 2021 and it is now almost May 2022. They still can’t give us a delivery date and they will not refund our money that we already paid in full. So they have had our $3200 for 6 months and we have no furniture. They won’t refund us and cancel the order even though they can’t deliver the couch we ordered. The sales man told us we could expect delivery within 6-8 weeks when we ordere. Now all he does is text us and try to get us to get a different couch because they can’t deliver the one we ordered. We just want our money back at this point! What kind of business doesn’t deliver their product for 6 months and still keeps your money? Shady business. Do not shop here!
Garbage quality and poor customer service. My family nor I will ever do business with Ashley Furniture again.
We walked into Ashley furniture looking for furnishings for our new home, and had the pleasure of working with Mark. We were really hesitant to start the process because we weren’t sure what pieces would look good together as well as fit the ascetic of our new home. With very little detail, Mark was able to see our vision; and helped us find some astonishing pieces. We couldn’t have it without his help; and are so excited to see it all come together when our home is finished.
The two gentlemen that delivered our bed were very professional and friendly. Would highly recommend Ashley and especially their delivery team.
My experience was pleasant & enjoyable from start to finish! The sales team were funny, extremely helpful & patient as I’m not the easiest to please. They helped me find the perfect sectional for my tiny space & the delivery came up way sooner than either of us thought. The gentlemen that delivered were professional, quick and unnecessarily handsome 😁 I would literally give 10 stars if possible! HIGHLY recommended!!!
Love, love my new sofa. Exactly what I wanted. Delivery was exceptional. Very professional. Right on time plus a text when they were 10 minutes away.
I was greeted promptly by Audrey and quickly started looking for my preferred interest. She showed me numerous sofas in leather and another in a faux leather. We had a good repore and soon discovered we loved dogs. I would recommend Ashley and Audrey to anyone.
Samantha is amazing she made me feel so welcome. She's down to earth just a great sells woman! I told her I'll be back& because of her I came back! Thank you again Samantha
Absolutely awful store. Everyone. Doesn’t matter who. They are all terrible. We moved across the country into a new house and we needed some furniture for our basement. We ordered mid October. The salesman, Mark, kept assuring that he didn’t see it taking any longer than December to arrive. December came. Then January. February. March. At this point we were done. The first step we took was to cancel the bogus protection plan and white glove delivery. When we called the store to have those things taken off the bill whoever answered transferred us to our salesman. Instead of being calm and polite, he proceeded to tell my wife to stop talking. He was incredibly unprofessional and rude, and downright disrespectful. He started raising his voice and yelling at my wife and I. If for some reason you have to go to this store, avoid Mark at all costs. He’ll lie to you, he’ll threaten you, and he’ll over promise and under deliver every time. We ended up having to threaten legal action before they would cancel our order and refund the taxes we paid. Avoid this place at all costs.
Mitch Gydesen was an awesome sales associate. Nice, friendly, and super helpful. Thanks, Mitch!
Great customer service. Jasmina is amazing!!! 😌 keep up the great work girl!!
I found myself in a situation of needing a new home and not having any furniture. I walked in just to look and was approached by Jacob who was nothing but helpful and not pushy at all. He checked in with me about the progress of my home and let me know of the sales as he knew I was not prepared to drop a large sum of money. It made my unexpected situation and process so much easier. His kindness and lack of pushiness is what made me comeback to do business.
Worked with Jasmina for furniture & Chris assisted with choosing a new bed. They were both great. Very professional & knowledgeable.
I was helped by Joanie and she did an amazing job, she was very friendly, showed me many options and was very patient. One of the best salespersons cm I’ve ever me. It was a pleasure doing business with her and would highly recommend visiting Ashley’s Home Store.
My dogs loves the new sectional and I just love it too. Thank you Ashley furniture.
Audrey T is very knowledgeable & helpful, smooth transaction!
Great help from Noel. He got me exactly what I needed and was quick about it. Highly recommend seeing him if you have any furniture needs.
Brandon and Cody were careful to first see where I wanted the sectional to be placed and then choose the widest entry door for ease of bringing in the furniture. They took care to make sure I was happy with placement and cheerfully put on the legs and then removed all packing materials. A truly great delivery experience. Thanks!
I had joey as a salesman and let me tell you how great he was ! He was exact on measurements very friendly and fast ! Very respectful doesnt make you feel pressured to buy anything! Overall great experience he will definitely make me go back to Ashley!!
Joanie did fantastic!!!
Dont buy from this company they do not stand by there warranty. Bought outdoor sectional with the extended warranty the salesman sold me . And when the unfortunate time I had to use it they denied it. This company seems to have alot of unresolved issues with customers.
Ms. Emily : Ashley furniture is blessed to have you as their ambassador. You made our furniture shopping experience remarkable. We highly recommend you to all our friends and family for their purchasing experiences. Kudos!
Noel was very professional and helpful offering options not available in store, but showed us choices on kiosk. We landed an area rug today and will return for that unique TV stand we are seeking. Thanks Roger and Amy
Audrey was our helper and she was EXCELLENT! She helped us furnish our whole house with a smile on her face the whole time, was very helpful in finding out what different colors everything came in, explaining what could be added and would look best! She was so was patient and helpful! Everyone was very friendly, too! Highly recommend! Go ask for Audrey ;)
Salesman and delivery personnel where awsome, customer service was a huge disappointment
Mitch was very helpful & patient. Furniture prices are not what we expected so he showed us all options, helped move furniture around in the store so we could see items together.
Audrey was very nice and helpful. Joe and Antonio were very good as well.
Amazing furniture. Jacob Walker helped us with every step in the buying process. He was knowledgeable, personable, and so very helpful. I would highly recommend asking for him when you shop here. Great buying experience.
Very helpful!! Got what we wanted.
Great customer service. Strongly recommend
Sam was great to work with, thank her gratefully.
The service was great. And got a fantastic deal. Thank you
Jacob walker was really personable and nice to my fiancé and I. He listened to what we wanted and what we were looking for. Didn’t try and up sell us on anything and showed us exactly what we were looking for. Will always go back to Jacob anytime I need something from Ashley furniture!
Very nice people and they took the time to show us the difference in quality of their products from others. They were willing to work out a deal with us and we appreciated that. Noelle is a fantastic salesman and extremely kind. They seemed like a family and a team together and like they had fun while working. It was a pleasure doing business with them. They also offer a longer warranty than others and if you don't use the warranty you get it back as in-store credit, which I thought was a rather cool idea.
Awesome delivery experience! Actually early and completed delivery and set up within 30 minutes!!
The 1 star was for the sales department. They did fine. It's the service that comes after you get you furniture that's the problem. They get zero stars. I ordered a living room set. I picked the delivery option where I do the set up. Well apparently if you have any problems with your furniture they won't fix it without it costing you money. My sofa came with a tear in it. My chair has an unfinished edge and I can't put the legs on any of the furniture because they failed to put in the predrilled holes, they claim you are to use in the instructions, to put the legs on. I have 3 problems that were not my fault and they won't fix the problems for free. I have to pay $120 for them to come out and fix it or I can rent a truck and take all of my furniture to there wearhouse to have them fix it there. Either way I have to pay out money to get the repairs done. None of these 3 problems were my doing. But I have to pay out money to get them fixed. I will never purchase anything from Ashley Furniture again. It should not cost the customer a single penny to have their furniture fixed when it came damaged, flawed and/or incomplete. This is horrible customer service and a company that clearly does not stand behind their products. The hassle isn't worth it.
We worked with Audrey and she was amazing! This is not the first time we have worked with her and also the reason we came back! If you need new furniture be sure to request Audrey!!
We recently purchased a sofa from Ashley Furniture on Lima Rd. in Fort Wayne. Samantha, our salesperson, was outstanding. As we shopped, she periodically checked in to answer questions and guide us. She was excellent! There was no pressure, and she didn’t “hover” over us as we browsed! Ask for her the next time you shop Ashley’s on Lima Rd.!
I had a great experience in the store. Jacob was knowledgeable, patient and personable. Willing to work with you.
Samantha helped me order my entire living room set over the phone. She did an awesome job
I was so pleased to end my search for furniture at Ashley Furniture. My salesperson was super helpful and professional.
Powered recliner salesman was outstanding! Mattress salesman sucked as soon as he found out we weren’t interested in one of his top of the line most expensive sets. Delivery people did a super job!
Noel was so much fun to work with Buying my furniture. He was very professional and was so helpful through the whole process. Would highly recommend him.
Joanie was very friendly and helpful.
Joel is great to work with!
The delivery was seamless & efficient. The 2 delivery men were very good at unloading, putting together, & cleaning up. They were very pleasant and polite! The furniture looks great and sturdy. So glad we went to Ashley Furniture!
The staff was amazing, made furniture shopping carefree and less stressful. They answered all my questions and made me feel at home looking for furniture!
Jacob! Thank you so much for all your help. You truly cannot find a greater salesperson. Jacob took the time to let me look. And when I was unsure he helped me find the perfect sets of furniture. He even drew my floor plan to make sure everything fit. Jacob gave me the best furniture and prices for 3 rooms . What a Great Man! Thank you for your time and patience. 💕
A+ sales and service. Very knowledgeable!
The delivery men were professional, courteous and punctual.
Friendly and professional
We worked with Marc and ended up with a Tempur Pedic mattress on an adjustable frame. His knowledge of sleep science and the body and ability to explain it made the difference to us. The delivery and set upwas friendly and flawless.
Audrey was friendly and never rushed us. She helped give us ideas till we found exactly what we wanted.
Mark was very professional and helpful in finding what we wanted
Luke was great at giving us our space to look around to see what my husband and I liked. He also gave us options to purchase and ultimately I purchased my second sectional from him! I love how welcoming he is! I was not disappointed! Thank you!
We bought a furniture set, sectional, and a mattress from here and it has been the WORST EXPERIENCE EVER. Salesperson will lie to you. I came in 8 months pregnant stating I’d like a couch by late January at the absolute latest. We are now in March and no actual date other than late April. They delivered our furniture today but the dresser was the wrong color!!! Then they put the bed together only to tell us we never got a box spring or a foundation for the couch. However when we bought everything together our sales person said THE BED DIDNT NEED A BOX SPRING OR ANYTHING. So now our very expensive mattress is back on the floor. We have no dresser. Our couch keeps getting pushed back so we’re sitting on an old couch we found on Facebook for the time being. I don’t mind everything coming a little late IF THEY WOULD’VE TOLD US AT FIRST!!! Very horrible experience at Ashley’s. Our salesman lied to us. Saying the delivery fee and set up fee was FREE when he charged us for it. Do not bother with wanting to cancel items. Not possible cause everything is “made to order” which are lies.
We love our new furniture from Ashley and we are so grateful to Audrey Tackett for being our professional who pulled it all together for us! Thanks so much!!!
Great staff and crew friendly and helpful definitely satisfied I went with Ashley
Awsome place! They helps a lot with finding out the right matress and couldn't be happier
Joanie was friendly, knowledgeable, and prompt when I bought my sectional.
We were so happy with the furniture we picked out, Noel Campos, was so helpful at explaining all of our different options, and getting us exactly what we wanted.
Able to order last piece of furniture with ease
Update: contacted today 2/24/2022 to tell me that something I was told on the day of purchase (sales person being Tyler) that he would guarantee the delivery of the bed separately from the frame and would provide both deliveries for free. Told today by several different managers that’s something they don’t do and when the manager spoke with Tyler he confirmed that he did in fact make that promise and despite that I was told by the manager that they would not do it and I’d have to pay the extra delivery fee and that I could not cancel the bed frame because that’s also something they don’t do or allow. After spending 15,000 plus in the last year at this store I will never go back here and I would highly recommend that you do not as well. Customer service is great initially but once they make the sale it drastically changes. I got my home furnished by them last year and had a great service with Ashley as she was very customer oriented and was very helpful. This time around I was put with Tyler as they were very busy and he was a great salesman but the follow up and customer service after the fact with him is horrible. He has told me now 4-5 different times(as I have had to call that many times) that he would get with me within 15 minutes on questions he was asked while I purchased the bed we got and it’s now going on a week and he still has not gotten me any of my answers and has not followed up with me at all. Hopefully the bed i purchased is worth the price tag because so far this round of customer service with Tyler is not satisfactory.
Jacob Walker is very knowledgeable of all of our needs and did a fantastic job at getting us what we were looking for. I highly recommend him. Chris Petits alright too I guess.
Jacob was so helpful! He walked me through the entire showroom to show me things that went with all of my crazy ideas!
Very helpful, professional, and kind. I felt relaxed and comfortable.
Time will tell as to the quality of the furniture after we receive it, but our shopping experience at Ashley with Luke Rittenhouse was fantastic! Couldn’t have been better. He was kind, and not pushy in the slightest. He answered our questions honestly and admitted when he didn’t know something or if something wasn’t what we were looking for. If you are looking for furniture, at least go check Ashley out and ask tor Luke.
We love the quality of furniture we saw at Ashley!! We found the couch we loved and it was scheduled to be delivered today! They were awesome about the damaged part and didn't even need to take it off the truck because they found it right away! They handled all of the back end of things and I'm now just waiting on a new delivery date of the new part! They were quick, courteous, and kind!
Britney Was awesome… She was honest about the products, she knew the differences between the models and was able to explain very well to me what they were, and with her help I found the perfect couch and bedframe. I highly recommend seeing Britney at Ashley home store furniture
Working with Mark Clawson was a breeze! He answered every question with ease and happily guided us through the process of buying our new sofa and tables. Thanks Mark!!
Joanie made our experience wonderful. She was very professional and friendly and went above and beyond. Will definitely use them again.
I bought a bedroom set from them. This review is not about there workers as they were friendly. The product is horrible. It was delivered and drawers would not close due to being broke. Dresser drawers did not close without gaps and very crooked so they would not latch properly. Techs did what they could and said they would have new drawers and part 2 weeks max. Now going on 4 months later still nothing and no follow us. I asked for money back because I cannot use my furniture. They said no you signed paperwork no returns. Ashley does not stand behind there product. I would avoid at all cost.
Audrey was very helpful!
JOANIE WAS THE BEST. EXCELLENT CUSTOMER SERVICE. THANK YOU
Mariah is absolutely the best sales person I have ever met! With her outstanding product and design knowledge, she was able to help me find the perfect couch for my den! I will definitely be going back to her for my next project! Thanks again Mariah!
A real disaster, 6 months waiting for my furniture. After 6 months they tell me that there is still one more month left (already with the contract expired) and that they will notify me of possible changes. They don't have good customer service and they are unfriendly.
They showed us every bed that had drawers under the bed. We found one we liked and they have us an extra discount on the bed, they Don't act like they went out of their way to help us at all.
Aleasha Burnett was very helpful and knowledgeable with all products and questions we had. She put us first before any other needs to get our purchase completed.
Awesome experience. Make sure you ask for Noel! Super attentive, not pushy at all. Great selection. Will keep doing business with them.
Audrey Tackett and Jacob made buying all new furniture extremely easy
Extremely knowledgeable and a joy to talk with
We purchased an expensive mattress from Dave. Everything started out professional. The rest of the story, not so much. Talk about shady, fast talking, tell you what you want to hear greasy sales pitch b.s. The delivered mattress wasn't even close to as comfortable as the store sample! When we called about it, we were reassured it was cold. Place a space heater by it. Etc. I even heard "jump on it" 😶. We were told we had 90 days to decide, or exchange. After a little over a week with no change, we're back in the store. That's when Dave says, oh you don't have 90 days on"this" mattress!! Nice waste of money. HORRIBLE SERVICE, AND LIARS. I don't even want to give 1 star.
The people who delivered my furniture were super respectful and made sure that everything was placed correctly. I absolutely love the way my living room looks now.
Dave and Brittany were a tremendous help helping my wife an I pick out our bed and furniture for our house. We needed upgradeding answered all our questions gave us great feed back. It was probably one of the best interactions I've had at that store by far. Thanks again. ❤
Audrey was assume, attentive and knowledgeable. Great personality and knows what customer wants. We spent more than we wanted but it's worth it.
Ask for Joanie, she will get you the Hottest Deals and a fun time to laugh with.
I had a great experience! Matt helped connect me with Mariah, Product Specialist. She helped me design furniture for our Master Bedroom Suite. We went with a really fun mid-century modern theme. I felt comfortable and there was no pressure. Matt and Mariah were both really knowledgeable about all of the products. I would highly recommend and will be back again to finalize choosing a new mattress!
Audrey is amazing. She got everything we need. Love her. Super knowledgeable of products and great person all around.
I received an outstanding service at Ashley HomeStore. I was looking for the perfect sofa and chair. Brittany Gray was extremely helpful. She was very pleasant and stayed with me the whole time. I am horrible with making a decision and she had so much patience. I also had my young child with me and she was very accommodating. Thank you so much! And yes I did get the perfect set!
Jacob was very helpful in helping us find the perfect couch for our house!
Delivery men were efficient and very pleasant.Salesman was very helpful
Be wary...they never told us the simple bookshelf we bought might take 36 weeks to arrive! 36 WEEKS? Apparently it's printed somewhere but they should say it out loud to every single person that orders furniture. I am not a happy customer, it would have been okay, if I knew I would be waiting 9 months!
Staff extremely helpful and knowledgeable.
Jacob was so great at helping us pick the bedroom set and mattress of our dreams! He customized our package to meet our needs and he was so knowledgeable about everything! We will definitely be coming back to Ashley furniture to see Jacob when we are ready to buy more furniture!
Noel was extremely helpful and patient with helping us pic the correct Tempurpedic bed for us and also understand a lot of the myths that we had heard about this type of mattress/frame. We were pretty skeptical of a foam mattress vs. traditional mattress.
Dave and Joanie did great! We weren’t even looking to purchase anything today, but they showed us the value in what they had today and we left as happy customers. They also were not pushy and didn’t try to hold us hostage till we bought something. I am very please in the service they both provided today!
Great service and delivery. Highly recommend the store.
Great service from Samantha at Lima Rd.location Fort Wayne very helpful and knowledgeable on any questions I had about the furniture I was purchasing will definitely return for furniture needs in the future.
Went to Ashley Home Store to shop for a new recliner. Joanie was an absolute delight to work with. Ask for her you won't be disappointed.
We worked with Audrey, and she did a fantastic job! She showed us many options, and was patient with us while we tried to figure out what we wanted and if it would work. She was also very thorough, and friendly. She has great customer service! Would highly recommend her! We also highly recommend Ashley furniture! We have bought here multiple times, and will definitely do it again!!!
Audrey (sales rep) was professional, knowledgeable and friendly. Delivery time was as expected. The actual delivery was awesome. The team was careful with our new pieces and with our home. They were friendly, polite, professional and efficient.
Audrey is awesome! Friendly & knowledgeable. I highly recommend her & Ashley Furniture.
We didnt know exactly what we wanted but Jacob was super helpful and patient. He was knowledgeable and easy to work with. And he was able to save us a little extra cash!
Jacob was super informative and provided an absolutely incredible bed testing and purchasing experience!
Audrey was very helpful on helping us find the furniture we needed.
From beginning to end our experience with Klopfenstein’s Ashley HomeStore was pleasant, efficient, and educational (salesman Marc Ramsey!)… and the delivery guys were respectful, friendly, quick, and thorough.
EDIT: Owner commented to email and then never answered email. This was also an email I was give a month ago and never had any follow up. Just proves my point they only care about the sale and not the follow up. Please do not go off the reviews of people who just shopped there. They are terrific and will say whatever it takes to get your money but then afterwards take no responsibility. We were told our furniture would be here in October but have been told next month every month since then. The date they give you is apparently an estimation, you'll be waiting 6+ months for delivery. Even then they will not refund you, they will give you store credit. Awful customer service after sale, buyer beware.
Great selection. The delivery guys were awesome!!
Luke Rittenhouse did an amazing job of zeroing in on exactly what I was looking to buy. Thanks for your service.
Noel and David were simply great. They greeted us right when we walked in and listened to what we were looking for. They were there to answer all questions and we were in a purchase within an hour. Thank you for being transparent and making it simple.
Knowledgeable, efficient, and professionals. From sales to delivery.
Tiler was very helpful and attentive
Brittany was very helpful and answered all of our questions and made the whole process very easy for us. We told her what we were looking for when we arrived and she took us right to the style we ended up picking. Can't for it to arrive! Thanks Brittany!
Very deceptive with timeframe of when furniture would arrive. They told me it would be here 4-8 weeks, 8 weeks came no one updated me. When I called the store they told me it could be up to 36 weeks, which I was never told when buying the furniture. Sales manager lied, and when I called to cancel this order they told me I couldn’t even though they had no eta of when I would get my furniture. I will never shop at Ashley’s again.
Noah was very helpful, especially after not having a good experience with 2 other furniture stores. He went out of his way to make sure that we got what we were looking for.
Picked up a couch today at Ashley’s, Audrey Tackett helped us, she was very welcoming and Her customer service was second to non. She Knew exactly what we needed and delivered! If you need furniture and in the Ft Wayne area! Ashley’s is where it’s at! Ask for Audrey!
Audrey Tackett assisted us today and was absolutely amazing! She helped us find exactly what we were looking for and made the whole process very seamless and easy.
Audrey Tackett was great
Found exactly what I was looking for thanks to the help of Jasmina, she was hands down the most helpful person in the store!
Ask for Mitch!
Found exactly what I wanted. Audrey was extremely attentive, helping me weigh the options, and come up with the perfect decision. Will definitely be back in the future!
No pressure, nice personality, informative.
Everything from sales to delivery and setup was outstanding!!
Thank you for the expert knowledge, Showing us want we wanted to see. Not what you wanted to sell. Ended up with an excellent product that will help my back/hip in the long run.
Audrey at the Lima Rd location is fantastic, I would highly recommend going to see her!
Thanks Audrey Tackett for the great service in selecting a massage chair!
The sales staff was very friendly and courteous. Joanie had the patience of tiger stalking a gazelle each time I changed the configuration of the leather couch I wanted in order to fit my budget. Looking forward to the new couch; thank you!
Wonderful experience shopping there. Aleasha was very helpful from the moment we walked in and walked us through the store. We even went with her recommendation for our living room furniture! Thanks for all your help.
My wife and I have worked with Samantha at the Ashley store on Lima Road in Fort Wayne for the last year. Her patience with us in choosing our living room furniture goes far above anything I have experienced. If anyone is in the market for new furniture in the new year you MUST ask for Samantha at the Lima Road store. She will take care of you.
Audrey sold my husband and I our bed and she was absolutely phenomenal.I cannot recommend Audrey at the Lima Road location enough for her great service. If you’re in need of furniture definitely go and ask for Audrey at the door, she’ll take fantastic care of you!
Great and helpful staff!
We had the absolute best experience! Our salesperson was excellent and friendly. I highly recommend Joanie. She will get you through the whole process!
Very much enjoyed our shopping experience with Samantha. Did not feel pressured. We were given just as much time as we needed and Samantha was there when we had questions. Definitely recommend shopping at Ashley Furniture with Samantha.
Had a great experience with Aleasha Burnett today. Purchased dining table/chairs as well as sofa/loveseat and she was knowledgeable and patient through the entire process. Highly recommend Aleasha to others!
Love the choice in furniture and the quality is excellent!
Aleasha Burnett was very helpful and kind! Aleasha and the manager were able to help my fiancé and I get a beautiful sectional at such an amazing price!
Audrey listened to my wants and found me the perfect bedroom set for my granddaughter. I am so excited to have it in our new home. Once again she has taken care of me and her customer service is the best. Happy customer here 😊.
Great shopping experience with Mitch Gydesen. Looking for a sofa was easy and no pressure to hurry through the store. My daughter was purchasing her first piece of furniture. Pricing was good, the salesman was excellent and the experience was great! He directed us to another salesman in the mattress department, in order to make the next purchase. We worked with Dave, another good experience.
I bought a couch a recliner and a Queen sized bed. The customer service through the delivery was perfect! I will definitely shop here again!
I changed my review to only 2 stars after purchasing a new bedroom set which included a Tempurpedic mattress 7 months ago. I have yet to receive my order, and they keep telling me they’re waiting on my order to come in. It literally has been 7 months since I placed my order. Completely ridiculous, and I still do not have a time frame for when my furniture will be in. It’s unfortunate too because I needed to order a new kitchen table and living room set, but will be doing so elsewhere that won’t take a year to receive.
Great service
From the minute I walked in, Brittany Gray at the Ashley HomeStore on Lima Road in Ft Wayne, was there with a smile, & really listened to me as to what I was looking for. She helped me get the best deal for the furniture I wanted. I will definitely recommend Brittany to my friends & family that are looking for furniture.
The delivery staff is efficient and good attention to details. Thank you! Tes
Aleasha Burnett was my sales rep and she was friendly, professional and easy to work with. The delivery team was not only on time, but also friendly, efficient, and respectful of our property.
Sean J. and Alex Q. did a wonderful job delivery and setting up our furniture! They even showed us things the furniture can do that we weren’t even aware of. They work so well together as a team! They didn’t damage anything either. We appreciate them and their hard work! Thank you both so much!
Noel Campos was very helpful and made the process smooth and easy!
When ordering furniture it seems great. Unfortunately, you will be waiting for your items longer than what is agreed upon when purchasing. Also, when trying to contact them about your purchase you will be gas lighted and given the run around.
The delivery guys were earlier than expected, professional, and handled their business quickly and efficiently
Mariah was the BEST salesperson I have had the pleasure to work with in many, many years. #1 at customer service. She deserves a raise!! Great experience and best prices in town.
Great overall experience and kindness shown to the family. Only complain is the supply chain hangups which are out of their control of course. Regardless, happy with the selection and ETA.
Great, friendly staff and delivery drivers.
The best in the market place in the area with a great team thank you
Aleasha was very helpful and patient helping us order our new bedroom outfit. Thank you!
Delivery was fast, the guys were careful and friendly.
Aleasha was very patient and kind! She made our process so easy!
We had the pleasure of working with Audrey. Not only was she informative, she was highly driven to help us find the perfect set for our home. She worked diligently to keep items within our budget. Her service far exceeded our expectations. I highly recommend you speaking with her and purchasing from Ashley Homestore in Fort Wayne across from Meijer.
Jake worked with us and we left feeling confident about our purchase. He could wear khakis however🤠
When you place an order they are so happy to take your money. Once they have the funds they don’t care about you. Every time you call to ask about your order they tell you a different story. They cannot and will not tell you when your order will arrive. Furniture I ordered 6 months ago said to be delivered in 6 months will not be. You cannot cancel the order and I spoke to “manager” Tracy who was extremely rude and did nothing to remedy the situation or provide any insight. This will be my one and only purchase from this location.
Atmosphere was pleasant. Audrey was very helpful for what I was looking took time and showed me around. Great person to have on staff. Would recommend the store for shopping .
Aleasha Thank you very must for your help today you were so great.
All of the sales representatives at Ashley are are helpful and take their ti,e helping the customers find what they need, and I love their selection of furniture.
Audrey was amazing at helping my husband and I. We thought we knew what we wanted but she showed us different options and we ended up getting something totally different that will work with our space much better. She was super helpful and personable. I won’t go anywhere else or work with anyone else!
If I could give them a 0 I would! I've been waiting for 3 pieces of furniture since March and this company is still giving me the run around. They are still unsure as of today when I will get the other two pieces. I would not recommend this company for anything and remember they have a no cancelation, no return policy!!!
Great sales and delivery experience! Delivery/setup guys were top notch!!
It's really sad that We would be charged $300 for delivery and set up. My husband is dying and needed the chair for comfort. I had to unwrap in our garage and bring it in piece by piece and do it my self. Other than that the deliverer gentlemen were very pleasant
The gentleman helping us was amazing. The spelling might be off Malaki was our salesman. He is very knowledgeable and will go far.
The delivery guys were great but it's a whole other story trying to purchase the bedroom furniture. First of all it took 9 months for us to get our furniture then wen it gets here we didn't get all of it we were missing a dresser. So! He sales person ordered 2 bed frames and not one of the dressers that we wanted so now I have to go to the store and try and talk to a manager. This is a waste of my time and money I will never buy from Ashley ever again. Not to mention we spent 7000.00 Dollars there so take your business else ware if you want the full purchase of furniture that you thought you bought.
Jacob was fantastic and super helpful! I showed him what I was thinking and he was able to take me right to something similar and it was exactly what I needed and for a great price! He was able to get me set up with financing and I got some matching end tables to complete the look. Thanks for everything!
Furniture shopping made easy courtesy of Samantha. She answered all our questions,gave us great options while still giving us space to decide. Visit Ashley Furniture and ask for Samantha. You won't be sorry
During our search for new furniture and after shopping at multiple stores in Fort Wayne, Mariah was by far the most knowledgeable and helpful. Great service!
Mariah was very helpful and answered all or questions. We love shopping at ashley furniture.
Audrey was very helpful in helping us search for a sofa and coffee/end table!! Will definitely buy from her again!!
Audrey was great to work with. Can’t wait to get our new sectional delivered!
Nothing particularly amazing but it got delivered. No damage to furniture. They did their job. Also I was last stop if the day and whether it’s mail or whatever I always seem to be the last stop. Pretty annoying as I couldn’t get to my gym class.
I had a great experience shopping here! Jay (Jeremiah) was extremely cordial, helpful, and accommodating. And it doesn’t hurt that he made sure I got the best deal available. Totally recommend…
the delivery team was very plite and careful. They did an excellent job of explaining and answering questions concerning out delivery, top notch!
Audrey was very helpful with our purchase. We had a very tight time line. She was able to find something that would work in our time line but also it was the type and color of furniture we were looking for! It was a double win for us! Very happy with our purchase and the wonderful customer service Audrey provided us with!
We came to Ashley Home Store to buy a few pieces of furniture. Mark, the overzealous salesman, met us at the door. He took over ten minutes explaining how he was there to help us, all while blocking us from shopping. Once we finally began walking the showroom, Mark shadowed us and kept explaining the “pricing system” on how buying a sectional worked. We explained we were not in the market for a sectional, but Mark insisted on teaching us about sectionals. I tried walking away, but he continued to talk. Finally, we decided to leave without ever shopping because of Mark’s odd sales tactics.
Representative's are always friendly and will answer all your questions.
Good selection, knowledgeable staff , and quality pieces. As prompt of timing as can b considered during a pandemic and chip shortage. The delivery guys were very professional aNd polite. ThNk you and we will be back again.
The sales person lied to us and customer service changed their story daily. Horrible experience.
Audrey was great to work with. Very personable and easy to talk to. Gave us great amount of options! Can’t wait to get our new sectional!
I want to thank Daniel and Braedon. our delivery team, for their great service in delivering our furniture. They were helpful and informative in putting everything in place.
Great service today shopping for furniture. Noel was extremely helpful, knowledgeable and patient with us. Will definitely shop their again!!
Still have YET to receive full bedroom set ordered in Jan. Salesperson is terrible, doesn’t notify me if any changes. I have to call them to figure out where it’s at. I’ve been waiting a whole year! That’s just ridiculous.
My couch did not fit in the elevator of my apartment so Mike and Cody had to bring it up the stairwell. They were amazing! Very kind under the circumstances.
THe Delivery men were great! Very careful and helpful
Andy and his teammate arrived early, helped move our old bed out of the room, quickly got our new base assembled, and explained the new bed’s features. Was fast and painless, hopefully we get them for the furniture delivery too
Even though it took 6 months to get my furniture, they were in touch with me weekly throughout the whole process. Everyone is very kind and pleasant.
Want to thank Tyler and the manager for reconsideration of our experience. Tyler called us back and we were able to come to an agreement on a deal with he and the manager. This is a company that wants to do the right thing! Tyler our salesman was great through the sale.
Their was a couch miss priced on the sales floor. The sales man and us had started paperwork and then he realized it was Miss priced. $600 more than what was marked. He called the manager over the manager saw the mistake and started walking away. We stopped him and asked if he’d honor the price. He quickly said no and walked away. He was extremely disrespectful and rude. The poor salesman was amazing and couldn’t do anything. We are disgusted by the way the manager acted. We will never return or make a purchase with them. Look elsewhere for kind staff. Update: We received a call back from our salesman who expressed are unhappiness with the manager. The manager was apologetic and worked with us to get a deal. While our initial experience was not great we are thankful that reached out. Thank you
Jay was a very good salesman. He walked me through different choices and gave me options. Delivery was on time and accurate and professional.
We went in looking for a good price and a nice sofa and recliner Jasmina helped us find exactly what we was looking for at a great price! Thanks for making our experience there great we will be back.
Great experience from purchase to delivery. Every one was so kind. The men that delivered the furniture were so fast, efficient, and respectful!
Service was awesome. Dave was very knowledgeable and was able to answer all of our questions as well as access our needs. Highly recommended.
Noel was great! We had a tight budget and he found us several options that worked. We were able to save a lot of money and he worked through all of our options with us!
The sales staff lied, we wanted removable couch covers that were machine washable. Turns out they can't get wet at all. 2/4 cushions weren't filled all the way. Those 2 are missing the cover around filling.
Tiler was very energetic and accommodating!
Our salesman was great - very knowledgeable. My daughter and I both purchased beds. Her delivery was awesome - the guys were quick and very friendly. The fellas that delivered my bed, Gage and Cody, had my bed set up within 15 minutes. They were personable and very cautious when moving items around in my home. Excellent experience! Thank you!
Andy and Spencer where awesome delivering our new bed. They were very friendly, and very quick at getting things in and setup.
Mitch provided us with great service while we were in the store today.
My wife and I purchased a sofa and two chairs back in April 2021 we are still waiting for our furniture it's now Oct 4 we will never shop here again
My husband and I purchased over $3,000 worth of furniture from Ashley Furniture on Lima Rd in May. We were told the estimated delivery date would be mid to late July. We paid for basic delivery and additional warranty to protect any damage to furniture from kids. We waited 4 months to get our furniture and when it was delivered they would only bring it into the garage because we had basic delivery. Fine. We brought the wrapped furniture inside and when we unwrapped it the couch was ripped on the side and the ottoman had a black stain on the corner. We contacted the store and asked them to replace or repair the couch and ottoman. They told us it was our responsibility to bring the couch to a warehouse TWO HOURS away or PAY to have a technician come to the house to fix the brand new couch that arrived DAMAGED. We tried to use the warranty we purchased when we bought the furniture, but we were told because it was a manufacturers defect our warranty could not be used. Our experience with Ashley furniture has been a series of let downs and disappointment. I strongly advise you to take your hard earned money and shop somewhere that stands behind their product and cares about the customer’s experience.
Delivery guys were quick and professional.
Tiler worked with me today and he was great and made sure I was well taken care of, he definitely helped making finding what I wanted much easier
Audrey really helped me find the best deal! Definitely recommend!
Audrey was super helpful. She went above and beyond to look up options for us to find the perfect set-up for our new home.
The delivery team was awesome. They were knowledgeable on our products. They also explained how the delivery team has been out daily trying to deliver the delayed items. It was refreshing to hear that from someone other than the sales team. We have waited 8 months for our bed. Our sales person updated us during the process. Even once the bed was pushed back he contacted us. I would buy anything from Jay at Ashley’s. If you go in for a visit please ask for him.
Nice service and very helpful.
Friendly,helpful
Andy and Nick were awesome delivering and setting up our new furniture. Noel was great as our "tour guide" (sales associate). He helped us find just the right mattress set and sofa. He found a specific color of sofa that was discontinued, but he hunted it down for us. The office staff and everyone we met at the Ft Wayne, Lima Rd store were amazing. We highly recommend Ashley Home Store!
Very friendly great atmosphere easy to work with Ashley furniture is a great place to shop for your furniture and bedding needs
They texted us 15 minutes before arrival. When they arrived they asked where the furniture would be going. Brought everything in and assembled them quickly. Very courteous and friendly. Great job!!
The two that delivered and put the furniture together were experts. They normally work in the warehouse But They got pulled to deliver because other people called off work. They definitely deserve a substantial raise. When I purchase more furniture I want them to deliver. Greg & Corey were excellent and that’s why I’m giving 5 star review
Mitch did the impossible lol! Great customer service ! Goes the extra mile to make sure his customers are satisfied! Thank you !
Purchased an app to go with the bed and the salesman said they would download it and show my mother how to use it. The delivery men claim they have no idea what I was talking about. Told the legs on the bed can be removed but with that headboard the legs must be attached. Now the bed is too tall.
Samantha from Ashley Home Store was so helpful and went above and beyond to help me find and Purchase a chair I've been looking for forever. I can't tell you how happy I am and with all the help Samantha Provided me. Thank you so much
When we walked in one woman greeted us. not even a minute into conversation she was quick to end it. she then proceeded to check her phone and go check herself out in the mirror. we weren't greeted again throughout our entire look through. all of the employees were on their phones and sitting down. had one male look me up and down and couldn't even say hello. it was insulting and it has a bad look on the company. no help was provided and a place as unfriendly as this doesn't deserve our service.
Noel is a great person to work with. Helped us pick out a great couch for our new house with zero pressure to buy. We would definitely recommend working with him.
STRONGLY RECOMMEND YOU GO ANYWHERE ELSE!! I have spent over $16,000 and I received defective products (bed). Ive been trying to get my warranty done to get a new bed but they don't seem to care. I also purchased a couch from them and its already worn down after less than a year having it and hardly using it.
Great price at tent sale new recliner been looking found best deal oversized, massage, n heat love it ck them out good prices Ty.
We went to store after store where they made the deals SEEM so amazing and weren’t clear on how much we’d ACTUALLY be paying a month. After 3 tries at 3 different places, we went to one last store being Ashley Homestore and we were greeted by an incredibly nice woman, Samantha, who helped us a TON! Not only was she friendly, she was very clear with her words, worked with us on how much we’d be paying a month BEFORE signing anything, and reassured us there was going to be no “catch” where we would have to pay hundreds of dollars a month. She worked with us on what we could get, even moved furniture around so we could see what pieces would look good together, and didn’t mind me constantly making sure there was going to be no interest (making sure the plan we got approved for had no “catches” to it)! After 3 places, I’m so glad we went with Ashley Homestore and so glad we got help from Samantha, highly recommend this place and her!
I was greeted with a very welcoming smile by Brittany immediately upon entering the store. She helped mefindexactly what I needed while keeping up interesting conversation that served to make the process go smooth. Interesting future I will certainly return and recommend. Thanks so much Brittany.
Gage and Julian were fantastic!! Very polite and professional...went above and beyond. It has been so trying in the furniture game and these two gentlemen were a bright spot in my day !! They deserve a pat on the back..thanks again 😊. Gloria Reiter
First time buying any furniture. Told them what I was looking for and they took right to what I wanted. I'll probably go back and buy the rest of the set.
I went in to Ashley HomeStore not really sure what I wanted. Brittany was so helpful and personable. She showed me a couple styles and I bought a living room set that I can’t wait to get.
Samantha made our purchases a breeze. She was there every step of the way with the vision we had. This is our second purchase from Ashley Furniture and won’t be our last! Noel..Ashley is the bomb.com!! Was also nice meeting you guys! So fun! Love Rob & Amanda H.
Went in looking for a nice bedroom set and found one Audrey was alot of help . In love with the one we picked !
Jasmina was so great to work with!
Been waiting a year for my furniture to get delivered even though it’s already been paid for. Starting to think I’ve been scammed. Filed a complaint with the BBB, buyer beware.
Great experience from purchase to delivery. Jacob in sales was great. Delivery guys were top notch. Way to go Ashley
Working with the salesman was a pleasant experience. He took the time to walk us through the store finding exactly what we were looking for. Very professional! Length of time we have to wait to get our furniture is a bit excessive, delivery process is ridiculous.
good experience, we do have a dust cover on the underside of one of the couches that needs to be repaired/replaced. the delivery team made note of that, so hopefully it will be fixed.
My mom and I started our search for a new couch set at Ashley with Brittany Gray. We were nervous to make a decision at the first place we looked. After exploring other stores around Fort Wayne we found ourselves back at Ashley for the quality, variety, and great service. Brittany worked with our every concern and truly looked out for our best interest. We are so excited for our new couch set!!
Marc done a great job . He was very informative, we are happy with our quality purchase.
Audrey did an outstanding job at showing me my options. She went above and beyond on meeting my needs. Especially with needing a living room, dining room, and 2 bedrooms full of stuff we had alot to go over. She was patient and listened to my needs & wants and then found the matches. Very happy & satisfied. Thanks for a job well done.
Jay, my salesman, was wonderful. He was attentive and listened to what I liked and didn't quite like. We found what I needed, too. An overall great experience!
Great
The delivery guys were friendly, and professional The sales people are also friendly .. the only problem I had was when I bought my furniture I was told by my salesgirl I HAD to purchase the 5 year or 4 year, protection program or I couldn’t order my furniture… I honestly should have talked with a manager about that.. but I bought it. The protection program better come through when I need them! I waited several months for my furniture, and that was ok, I understand Covid has done a lot of things to our world. And again, it’s just furniture, not like I was waiting on a new kidney, or heart transplant… So waiting months was ok!!
I'm a recent divorcee, looking to individualize my style. I walked in to Ashley Furniture, feeling kinda nervous, but Jay helped alleviate that trepidation. He's an awesome guy and I felt comfortable with him. He REALLY listened to what I was looking for, and I found a loveseat recliner that is perfect for me and my new tastes. We also found an awesome kitchen table with chairs that were super comfortable! I appreciate the way Jay took the time to talk to me and figure out what I was interested in. We found some awesome deals, and I cant wait for them to be delivered! Thank you, Jay of Ashley Furniture, I appreciate you letting me take almost 2 hours of your time :)
Never again no.1 furniture retailer in the U.S??? Should I still be waiting on my purchase from May 12th paid in full on that date as well???? I've called numerous times to be told 10 different storys on whats in... only thing that has been in since week 2.. 2 headboards, 2footboards, rails, and 2 foundations. No mattresses no couch no loveseat no swivel chair, all tho being told mattresses where in at one point and couch. Somehow they magically disappeared. Not a way to keep repeat business nor recommending your company. Just a total pathetic customer experience. Can't blame the "pandemic" either I work in the rv industry we go threw furniture like no other if we're getting our shipments im sure your getting yours.... Never again no.1 furniture retailer in the U.S????
Jake was a great salesman and helped me make a decision I’m really excited about!
Matt from the Lima location made our shopping experience fun and enjoyable. The store atmosphere was friendly and welcoming. We highly recommend!
Delivery service is excellent!! Very efficient and polite!! Only bad thing is how long it took to get it....
Decided to go to Ashley Furniture for the living room. We walk in and immediately Jay is standing there holding the door for us since we have a wheel chair. Which you would be surprised by how many people don't do that. We told him what we wanted and he was able to show us furniture that we asked for. He went above and beyond with the furniture. He was so friendly and willing to make sure we got what we asked for and we surly did. He helped us with the whole process. He asked about of life and how many people come over and what options we would like. I highly recommend Jay as your sales person!!! Thank you Jay!!! You were wonderful!!
Nice job getting everything delivered. The two guys that setup were great. Thanks for the great service.
Great, friendly service. Highly recommended.
Great
Great service, will definitely go back
Dave Watt was very helpful today in helping us choose the right bed. I was impressed with his knowledge of the different mattresses and what affects the mattress has on the body. Thank you Dave.
My wife and I went to Ashley with what we wanted in mind and Jordan greeted us when we first walked in. She was very helpful with all of our questions and answered them throughly. She was kind and didn’t try to sell us something we didn’t want. Overall great experience.
Great service and very friendly and very informed, answering any and all questions! Will definitely do business here again!
Mariah sold us our second sectional purchased at Ashley. I went in with an idea of what we wanted but no clear direction. Within minutes of me describing to her what I was thinking she had me sitting on our new couch. It's worth mentioning that I brought our 2 year old furniture shopping with me - Mariah was kind, patient and helpful with her as well. It really makes all the difference sometimes. I would follow her to any home furnishings store!
Brittany was very attentive, took the time to answer questions and get us what we needed efficiently.
Review update. 6 months since I emailed them about my issue. And I never heard back from them. The worst customer service ever! After receiving the wrong sectional and accepting to switch it for something else, they don’t want to match the price that’s on their own website and want us to pay DOUBLE the price they have on their OWN WEBSITE. all what they tell us NO PRICE MATCH & NO CANCELATION WE CAN’T HELP YOU! I DO NOT RECOMMEND BUYING FROM THERE. DO YOURSELF A FAVOR AND SHOP SOMEWHERE ELSE!
Brittany was a great specialist to work with. Made great use of technology to keep in touch as we were making our final decisions. I said we had a smaller room but wanted a sectional-she took us right to what we were looking for.
Samantha did an amazing job helping us out. She gave us space but also checked up. Gave us ideas on how we could rearrange what we bought. Over all a good experience working with Samantha.
Tiler did an awesome job!
Well I was very happy with my sales person he was very helpful and nice. Just unhappy because a couple days later I found out I due to illness that I would not be going back to work for awhile if at all and I needed to cancel my purchase for right now and they refused saying the stuff wS already ordered, but told me it would be weeks before I get my stuff. Then ended up getting 2 different credit cards which I was not expecting so they could get my stuff financed. Moral of the story is make sure you really want your furniture before you order because if something like illness happens they don't care.
The sales person was very nice and took his time explaining all the different beds that we could choose from. The delivery men came on time and very careful bringing the bed into our house and did a wonderful job setting it up.
In store when you were making the purchase they were great. After you've made the purchase, not so much. I recently purchased a couch and a power chair for my disabled mother. They delivered the couch but the chair was going to take a few weeks to come in. The chair came in to the store and no one called my mother to let her know it was there and they wanted another $200 to deliver it! At the time of purchase I paid for white glove delivery/set up but no one explained that it was for 1 delivery. I thought I was paying for them to deliver both items when they came in. When I called to explain that no one went over that properly and asked her to make it right because that's good customer service, she hung up on me.... I think she hung up when I was explaining the situation because it got super quiet. My mother is on disability and only gets so much money to live off of every month. Had it been explained properly we would have waited for the recliner to come in and got them both delivered on the same day! Terrible customer service. You don't hang up on customers. Especially when they literally paid thousands of dollars for furniture. Ive worked in retail before and I would have been fired on the spot for that. Goodbye Ashley. You lost a repeat customer today.
I am very happy with my purchase at Ashley Furniture. They have very good selection and quality furnitures. Jasmina was very helpful and patience to help me made my dedicación .She’s really professional and very knowledgeable of the products . She also has a great personality.
Noel Campos, was very pleasant and friendly and has GREAT MANGER SERVICE HE NEEDS A RAISE..
Dave was super nice and helpful!
Place was great I worked with Tiler and he was very helpful.
Tiler did a great job helping us out.
Tiler and Chris P were wonderful to help us! We found the perfect bed and sectional for us! So helpful along the way!!! Thank you so so much!!! Fort Wayne Lima Rd Store Rocks!!! The delivery crew was AMAZING!!!! So nice and professional! Took care of evening for us! Would totally order from Ashley Home Store again
Noel Campos was super great. Helped us find everything we wanted. I would recommend this store and Noel to anyone. Great service. Thank you for helping us find what we was looking for.👍👍👍👍👍
Tiler was amazing.
Tyler did a great job!
Tiler was very helpful and got us just what we needed five stars all the way
Samantha was very patient while we sorted thru styles and was a "slow buyer". She was very helpful in showcasing products that fit our ideals. We came up with the perfect option. Samantha was great
Tiler was very helpful and working with him and Chris was a great experience shout out to the Lima store for great service.
Mariah at the Lima road Ashley HomeStore was amazing! She was super helpful and not pushy at all. Mariah made it very easy for me to pick out multiple furniture items, thanks again!
Tyler was extremely helpful with showing me different sofa sleepers.!!!
I got a bedroom set from here. The set looks very nice but the actual quality was poor. I have had the set for around 2 years. One of the screws holding the rail in on my night stand came out. It ripped the cheap wood out with it so placing another screw there was impossible. I had to drill a hole in the rail and place new screws to keep it in place. And getting any moisture on any of it ruins it immediately. I have a large spot on the dresser that warped from setting a damp towel on it a single time and a warped spot on my night stand from a cup of spilled water. They may have a variety of furniture but so far in my experience the quality of materials is far from desirable.
1st I was not able to use my coupon because it was an online coupon but what I wanted wasn't offered online. 2nd I was told I could pick up my future on a certain day and time and after renting a truck was told they weren't open at the agreed to time. If I could have backed out at that point I certainly would have. Will not be going back.
Worst experience ever! I wouldn’t recommend this place at all!
Informative salespeople, but hard sell on financing and purchase day of browsing.
Dave was very informed and helpful. Very good experience
Salesperson was extremely helpful. Can't wait to receive my new furniture. 👍
Dave Watt was our sales leader. He helped us find a quality mattress set within our desired price range without making us feel obligated to purchase like many sales reps do. We were very pleased with our Ashley furniture experience. Thank you Dave and Ashley team! Aaron and Lauren
Noel was an awesome salesman!! He was patient and ver knowledgeable!
Steve was fantastic. Very knowledgeable about the products., and even gave us some suggestions with the online site which helped tremendously. We were blessed to be able to buy all of our furniture from one store, one, one delivery. He worked with us for quite a long time. We’ve never had a better shopping experience for furniture..
The most aggressive sales people ever! We couldn't even look at anything without someone bothering us. We were there not even 10 minutes and were approached 3 times. Horrible sales practice!
I came in looking for a sofa for my first home! Tiler gave me a chance to look around but was very helpful when I had a question! He got me a sofa that gives me everything I wanted!
Tiler was super helpful and assisted my husband and I with finding the perfect living room furniture. 10/10 recommend.
Tyler did a great job helping me!! Great customer service.
Purchased a sleeper sofa and pair of full size mattresses for my kids that I had viewed online but wanted to see in person. Samantha was a tremendous help, got me exactly what I needed and was a pleasure to work with.
Great buying experience, sofa and loveseat on order. Tiler was very helpful at the Lima Rd location. The staff were very friendly and more than willing to work with us. They even helped to entertain our toddler so we could discuss options.
We had a great experience shopping for the sofas we ended up buying. Jay was honest, knowledgeable and easy going. We will definitely be going back for any future furniture purchases.
I really enjoyed working with Sam. She was kind, helpful and very knowledgeable about the furniture.
Tiler was very attentive and helped us find the perfect couch for our family.
Tiler was very personable and friendly and efficient.
Tyler worked tirelessly with us to find just the right sleeper sofa for my niece's first apartment. He also made sure we had great price. Customer service still exists at Ashley furniture!
Great experience with Ashley. We ordered furniture initially during their Memorial Day sale with a 3-4 month average wait time due to Covid. I returned during their July 4th sale and found my original purchase was now discounted by A LOT, and they matched the new sales price saving us $$$. On top of that, we were pleased to learn our delivery would come this week - much earlier than expected (4 WEEKS from purchase rather than 4 months). The furniture is now sitting in my living room and I couldn't be happier!
Fast courteous service, no issues.
Tiler did a great job! I’m happy with the service can’t wait to get my furniture!
I went in to Ashley home store in Fort Wayne Indiana this weekend. I believe it was Saturday the 11th, I was helped by a gentleman named Tyler. He was absolutely fantastic, he ended up taking care of all of our needs. I’ve never actually bought furniture before just hand me downs from others and I am so happy with my experience. He was super energetic and that was a breath of fresh air for us compared to some of the old folks helping us at a value city (horrible experience). I wish I could say more but this has already been long winded. Anyways Tyler if you are seeing this I truly appreciate the service you provided.
Absolutely great experience! Went in and talked with Noel about dinning room table and chairs but wasn’t able to do anything until after we closed on our house, he wasn’t pushy at all. Went in today and got a killer deal! So excited! Highly recommend! If you need anything go talk to Noel on Lima road!
Tyler did an amazing job and gave a great deal!!
Tiler was awesome at helping me find the right bedroom set for my Father.
I worked with Tiler a few days ago and I have to say I have someone I can come back to for furniture needs whether they are mine or my family’s. Had an awesome experience!
Tyler was excellent with helping me customize for what I needed.
I was in need of living room furniture and stepped inside Ashley showroom in Ft Wayne, to begin my search. A young lady by the name of Samantha approached me and she was very polite and did not put pressure on me to purchase. On the contrary, she asked what my needs were and took time to show me various items. I thanked her snd told her I would think about it. It took me a while to decide and I stopped into the store a couple of times and Samantha was always kind and willing to help. I finally made my decision and she answered the questions I had and would find the answers if she did not know! My experience was satisfactory and stress free thanks to the assistance I received from her. I would purchase from her if the need arose and I recommend her highly.
The selection was amazing, the dining set I chose was exactly what I was looking for and the employee that helped me out (Samantha) did a great job.
Audrey was very pleasant and knew exactly what we were looking for. Got us the recliner we wanted, liked it so well that I bought 2 of them.
DeVonte' and Justin were great. I am going to recommend them to my sister when her furniture gets delivered. Thanks guys for such excellent service.
The delivery guys were GREAT! Super friendly! Set up was quick and efficient! Overall a perfect experience!
Audrey was great! Very patient, very accommodating and super knowledgeable. With our very first big furniture purchase we were glad that we got Audrey to help us make a couch purchase with everything we needed. Thank you!
Fantastic and efficient service
Our sales rep was Matt and he was amazing! I would highly recommend!
Great experience! Mariah was my sales person, she was friendly and helpful! I made a purchase today...a new couch! Thanks Mariah for your help!
I visited Ashley Furniture to purchased a mattress. I was assisted by Samantha and had an excellent experience! Request Samantha! Best customer service! Thank you!
We had a fun experience with Rasim and Tiler at the Lima Rd Ashley furniture in Fort Wayne, Indiana. We came in close to closing time. Both gentleman were still extremely excited to help us. Both were very knowledgeable about the product. By the time we made our purchase, it was almost an hour after close. Neither of them made us uncomfortable about that. I kept apologizing about the time, and they kept right on giving us exceptional customer service. What a wonderful experience.
Samanth was the best. She helped us with finding the right design, options, and price. The bed she helped us find is so beautiful and versatile that we went in looking to buy 1 bed and we ended up buying 2. Thank you so much!
I had a wonderful experience at Ashley, where I was able to pick out furniture to furnish my new house!! Jasmina was a wonderful help and patiently helped me decide what furniture would look good together and in which room. I would highly recommend her, if you stop by the Lima Rd location in Fort Wayne.
Bray and Mike did a great job with the delivery and install. They have a good sales staff . Very happy with our decision and would definitely recommend them.
Amazing selection of furniture and very helpful. Had my furniture delivered sooner than expected and they went above and beyond with there delivery and service!
Jacob Walker was so patient and friendly. Other stores in the area provided very poor customer service. Jacob is one of the reasons I returned to Ashley to purchase furniture. I would definitely recommend working with him for any furniture needs.
Alex and Gage were awesome. Dropped off, assembled and left with all the trash in record time.
Audrey was super nice and helpful. I would come back and have her help us if we needed anything else.
Very friendly staff and the set up men were very professional.
They were very nice and professional put it all together for us and answered any questions we had.
Apparently there's been a foam shortage? But my salesman Jacob worked with me to find another bed that was delivered within a week and the delivery was fast and professional!
Helpful, knowledgeable, friendly service.
We had a very nice experience shopping today. Joel is an extremely nice young man. He made our shopping experience very pleasant and worthwhile
Audrey helped so much. I wasn't sure what to get but she showed me around and explained the different furniture they sale. I was able to get exactly what I liked and saved a lot of money. There was a 4th of July discount going on.
Hello this reviews for Tyler Martin. He was my salesmen for my furniture. I found Tyler to be very friendly and nice and very personable. He was a extremely outgoing and I will always go back to him to buy furniture from Ashley. And I will also recommend him to my friends. Thank you Betty Dashie
Great Service
The delivery guys I had today were so amazing great job 5 stars across the board . Gave me service with a smile. Thank you Ashley Furniture for amazing business.
DaVonte and his partner were very professional and efficient. They set up nicely and was very informative when they shared how to use the remote. I appreciate their service.
Audrey was awesome! Highly recommend shopping through her!
Product Specialist Dave Watt did a great job running me through all the options. He was personable and took the time to listen and connect me with the right product solution. This is the third time our family has purchased furniture and or beds from Ashley. The service and quality has always been very good. I look forward to receiving our latest deliveries soon. Thank you Dave!
The delivery came sooner than expected! The guys were very nice and knew what they were doing. The dogs even approved. :)
I had previously rated this business with five stars but after receiving our furniture ordered incorrectly, playing phone tag with managers for MONTHS, and the salesman basically calling us a liar, I would HIGHLY RECOMMEND TO SHOP ELSEWHERE EDIT: I tried to email them, like they asked below. Also called again and no updates or replies!
Very good deals on super nice furniture. The salesmen I worked with, Jacob, was an absolute king to work with. Didn’t try to be sleazy and was up front about everything, he was also super friendly and overall very pleasant to chat with. Would recommend.
I am constantly pleased with the great customer service I receive from Joel Ortiz each time I come to the Fort Wayne north location. Keep up the great job, Joel! I’ll see you again soon.
Great experience! Great prices and people there to help you and just be real and not pressure you. After months of looking at many furniture stores finally found a dining room table!! Thank you Ashley HomeStore on Lima Road your help and kindness we are so thankful for!
The salesman who helped us was very knowledgeable and friendly and helped us make a good decision. I highly recommend Ashley homeStore.
Samantha was great. Helped me find what I was looking for and great sense of humor. Which is a big plus when it comes to dealing with me
I had a wonderful experience at the Ashley HomeStore, 6334 Lima Rd. Fort Wayne, IN. Sales associate Tiler went above and beyond with his diligence and professionalism. Tiler was very patience by not being a pushy salesman and by answering all of our questions while my mother and I shopped the store. Tiler’s commitment to customer service was greatly appreciated.
I contacted Ashley furniture on Lima road in Fort Wayne Indiana with a strange request… My grandmother is turning 95 this week and I wanted to buy her a recliner chair. The store manager Chris went up and beyond the call of duty, sending me pictures of various recliners their dimensions and their features. I myself live in California so you can see this could be a problem trying to pick out the perfect chair for grandma. I’m thrilled to say that we found the perfect chair for grandma and it will be delivered very shortly. I highly recommend the store, the customer service is impeccable. Melissa Pierce
Jordan was the absolute best. She went above and beyond. I would absolutely recommend this store. She even got back to me in a timely manner even after I have left the store and need to ask more questions and even help me change colors on a bed we bought, without any hesitation.
I had a great experience buying from this furniture store. Samantha with Ashley was great! Samantha was amazing to work with! I will come back. Samatha helped me find exactly what I was looking for.
Had a wonderful experience at Ashley Furniture Lima Rd today. We went in with very little idea of what we wanted, but Samantha was very helpful and really helped us confirm our ideas and pick out a lounge suite that we are super excited to have in our new home! We are looking forward to exploring the options at Ashley furniture further to outfit the rest of the house!
Rasim Samardzic was very nice to work with and understood exactly what I wanted. He was quick to respond and did the paperwork very quickly. Pleasant transaction. Thank you Rasim.
Great customers service !!!
Very good experience. My salesman has been very helpful and keeping me updated on delivery and product. The delivery guys were very efficient and polite. What a good experience with the company and employees.
Found exactly the right sectional for the exact price I hoped to pay. Love doing business here. Edit: Alex and Shawn came and delivered the couch spot on time, set it up in minutes, and Alex even helped wrangle my 17lb chonk of a cat into the guest room so he wouldn’t escape. These guys are all awesome.
Excited for our new furniture! Great selection and friendly, knowledgeable staff; thanks Tiler!
Jay made buying furniture from Ashley's very easy and enjoyable.
Ordered two love seats before Christmas with a 4-16 week wait. Sales man said it will only take 16 weeks if we do a full covid shut down. Well it is June 10 which is 6 months from when I ordered and still no furniture. They keep giving me "ship" date after ship date. Games jokes and lies.
Great service, I would recommend to anyone. I had a misunderstanding but they were able to make it right the same day! Thanks Tiler
Ken was amazing to work with. He helped find something in our budget but that suited our large family. Will definitely return for future needs.
Very helpful
Tiler is a great salesman you can count on we have a good experience with him in purchasing our new furniture he help us so much we will look forward to give him our next purchase on future furniture we recommend him so much.... great job Tiler!!!
We worked with Mark Clawson he is a great guy to work with . We felt comfortable working with him
Friendly sales staff. They gave updates of delivery status. Though waiting 16 weeks for furniture was long... COVID, I guess.
James Rice is an incredible salesman, he really sold me on this bed. I can't hardly wait to go to bed tonite.
Delivery guys (Jackson and Andy) were very efficient and professional. They should get a raise.
Good experience, only better if sofa was in stock.
Tiler was so helpful today with our couch search. He took my financial concerns seriously and was upfront with the whole process!
We recently purchased furniture from Ashley Home Store and worked with Brittany G. Brittany was very easy to work with and made shopping fun. I value when a salesperson allows me the space to look around without hovering but also is available when I have a question. Brittany mastered both perfectly. Also, she has a calm and welcoming personality and was very easy to talk to. Our furniture has not yet arrived but Brittany has checked in with us via text to keep us updated. It’s comforting to know that she’s keeping track of our order. Brittany’s wonderful service did not end at the point of sale. We appreciate you, Brittany.
Tiler was extremely polite and knowledgeable. He was so helpful and gave me a great deal! I will be back.
Jasmina made the process quick and easy and we were able to find the perfect bedroom set! We had an excellent experience and will be back when we get our living room furniture!
Had a kitchen table and chairs and a full bed delivered and set up within MINUTES! Devonte and Devonte were friendly, quick and arrived with a great attitude even though I was one of the last stops of the day! Highly recommend!
Honestly if I could give them no stars I would. My fiancé and I have waited so patiently for our furniture to arrive from here (ordered in February 16, 2021). They gave us a delivery estimate of 4-16 weeks. This week is the 16th week and we called after they informed us last week that we would be receiving a call this week or last to deliver the furniture. I called this week because we have not heard anything and it is the 16th week... they answered that it has been pushed out again. To the end of the month. I asked and mentioned I understood that we agreed that it was 4-16 weeks but not that it would be longer than that. THANK GOODNESS we did not order a new mattress from here like they tried to upsell us when we were there, we would not have a place to lay on. I guess what is most upsetting is that the sales team/guy tries to guarantee you a short delivery time when you are there to buy and get you to move forward with them. But when push comes to shove and their "guaranteed by April delivery should be NO PROBLEM" doesn't happen and you get upset, you as a customer have to be the good person and be understanding because it is hard times. If the sales guy would have been honest and we would have considered it and understood but he pushed so hard and now we are upset and our plans based off of his promise put us in a new home without anything but our island and bed to sit on. Another thing is that the sales people do not communicate with you if things change with shipping... the communication lacks so much. If it was there, you would have better experience maybe and be less upset. But that is not the case and it was expressed to the sales rep. COMMUNICATION REVIEW: 0/10 Customer Service: 0/10 Honesty: 1/10 (it's like pulling teeth) Happiness: 0/10 Will I ever recommend or come back: HECK NO Also, customer service just sucks in general. When I tried speaking with someone a while back, they answered the phone without their name. I asked who I was speaking with since I shared my name and they denied giving me their name by answering "You are speaking with the office" in a really rude tone. I cannot speak on the quality of the furniture because... we have not received it of course but I will update you. I am a very patient and understanding person but hate being walked all over by a company that we are giving our money to provide a product for us. We aren't asking for charity.
Thanks to Chris and Mariah for helping us find the perfect bedroom set and tempur pedic mattress. They were very knowledgeable about all of the products and gave us a great deal! Even being a holiday, we never felt rushed or pressured! Thanks again!
Had a great day at Ashley Home Store your rep Dave was great with us , answering all are questions, he was very professional and nice. I would highly recommend this store and Dave.
Audrey was fantastic. She was able to help us bring our dream living room to fruition. All our needs were met and we were able to add a few extra pieces.
Jordan was very nice and helpful. Made my experience very easy and fun. Thank you for everything.
Customer service was great. Mariah was very helpful and easy to talk to, with just the right balance of checking in with me and letting me browse the store at my own pace. The prices, at least for the holiday sale, were very reasonable as well.
Visited store on 5/25/21. Was met by Jay who was very courteous, friendly, knowledgeable of the products and was quite helpful on our purchase. Quality of our selection for price paid was good.
Beautiful furniture, well priced for every budget. Mariah is a true pleasure to work with. She is very knowledgeable of the product (quality, function, and design). With that, she was able to help me with selections that fit my budget, and that matched the overall look that I was going for. I am looking forward to working with her again on the next two rooms that I furnish.
Samantha was great and very attentive to my needs today. Thank you for the great customer service.
Audrey helped us find the perfect patio set and got us a great deal! Very happy with customer service and the product! Thank you!
Great experience shopping! Found what we were looking for.
My experience buying from Ashley was great. The sales team was helpful and knowledgeable, and they were very thorough. Delivery was on-time, quick, and professionally done! Very pleased.
Unfortunately purchase price was more than $1000 over the quote. Ashley took 13 months to provide all the pieces of our bedroom set. Ashley also gave away our bed to another customer without any discussion or notification.
Salesmen were helpful without being obnoxious or overbearing, and were very knowledgeable about their products.
Tiler did an amazing job helping pick out furniture for our lake cottage. Very helpful and willing to spend all the time necessary. Thanks Tiler
I would never recommend this place at all. Only reason I even used this place is because a few years ago there was a very nice older guy that worked there. Couldn't afford anything at the time but just looking around to see what we have to save for. Well I didn't listen to my wife took upon myself just to try out these guys instead of Value City. Which I knew prior there was going to be a wait which I'm fine with. But when my wife decided she wanted to check on the order because we asked for a weekly update. Jacob said and I quote yeah I can do that not a problem. They pretended that we never ordered from them. Not even 10mins of her calling Jacob texted me said no update. Imagine I'm hard at work an my wife told me the front lady she spoke was a little rude to her. So I decide to treat them the way they treated my wife over the phone. So I let it go so after about 2 more weeks April 30th my wife decided to call again because she wanted to see if there's progress because when they go to deliver I have to plan it at my job. The front lady again pretended she couldn't find it. So we called the customer service line for Ashleys gave them our order number on our reciept she managed to find it. The lady we spoke to there said it looks it was entered correctly into the system. She told us that our sales person put in what color we wanted for our couch. While we explained to her Jacob said and I quote it only comes in 1 color. She then proceeded to tell us it comes in either charcoal grey or like a lighter grey mix between grey and white. We told her we just stay with the charcoal grey like it was displayed in the store. And she said that was a easy fix an we should have it by the end of May. So today comes I. Recieve a private number calling me from Ashleys. Imagine again I'm at work no phone policy in which I told them during certain hours just to call my wife. The guy proceeded to stay no update yet. I proceeded to ask him if they care at all for their customers because I certainly do feel like they do. So after a few words we hung up. Nothing accomplished. After I receive my furniture after Christmas the way these guys handle it their excuse it the pandemic. My job is in a pandemic but we manage to get our product out an if we treat customer bad we are held accountable. Never again will I ever shop here.
Working with Audrey to purchase our new dining room table, chairs, and server was great. She is very professional, patient, and personable. The delivery guys were terrific. They were professional, personable, and careful, and they cleaned up all the boxes padding, etc. If there were more than five stars for the rating, Ashley HomeStore would deserve them.
Very friendly and knowledgeable staff. I had a great experience and I would recommend this store.
My first time in this store and I was definitely impressed by the staff, including the gentleman that greeted me at the door, listened to my needs then directed me to Dave who was truly an awesome salesperson. He not only gave me a lot of options to chose from but he catered to my needs of comfort, considering my back issues. This was, overall, a great experience for me. I will be back. Thanks everyone!!
Ashley furniture makes promises they can not keep. Sale person promised May for delivery date and now stating July. They are a bunch of conartist. Won’t have furniture and have to sleep on my floor. Kids have no beds to sleep on.
The service was friendly, fast and they were very knowledgeable!
Appreciated the help of Mariah and Jacob in making my purchase.
Jordan was a lot of help, she showed use some of the dresses and chest that would work. She did a wonderful job.
Worked with Jordan. Would do so again. Attentive, but not hovering. No sugar-coating. Very pleased.
Jordan was friendly and easy to work with!
Noel is probably the best salesman I’ve ever had! He was able to assist us in finding exactly what we were looking for in a timely fashion as well! The whole staff seemed to enjoy working as a team to help out all the customer they had that day! We’ll definitely be back to see him on my next purchase.
Always great service from Marc and the other staff. They are patient and make sure you love your purchase before you leave. My favorite furniture store!
I Was Helped By A Young Beautiful Sale Associates Her Name Was Samantha She Was Very Knowledgeable About The Store Products As Well As Being Transparent On The Protection Program As Well As Giving Me A Estimated Time Of Delivery For My Furniture She Made Everything Easy For Me I Was Only Gonna Buy Juz My Living Room Furniture But I End Up By A Bedroom Suit As Well Thanks To Her Down To Earth Personality And Friendly Discount I Will Make All My Purchases Thru Your Store Juz Because Of The Down To Earth ness From This Young Lady
I had a very positive experience from the moment I walked in the door. Jordan was very friendly, professional and knowledgeable. I can’t wait for my purchase to arrive.
Experience here was very nice. We worked with a newer employee Tiler but he got the job done.I am an extremely picky person and he waited on me and worked with me while I left and and looked at other stores (because I have to look)!! But ended up back here and left a happy customer!!
Jordan was nice and friendly. She knew I had a time crunch for getting Furniture and she gave me the best possible deal for my price and time range! Awesome service for my first time!
Great quality furniture and very informative staff.. If you find yourself in need of new furniture I recommend this Ashley furniture store and as for a sales person Ken Kyster won't let you down. If you're in the market for new bed pop over to see my new friend Matt (TRESS) lol that's not his actual last name but it was for the day. Thanks for everything guys.
I was greeted and helped by Tiler. He was very helpful and paciente with me. Making my shopping experience very pleasant.
Couldn't ask for better communication from this company.
Tiler was quite knowledgeable of the products Ashley's sells. He took his time to explain in detail the construction of the sofas we purchased. He made our shopping experience a pleasant one no pressure sales. Thank you Tiler for all your help.
Great selection, found what we were looking for, Tiler helped out us out the entire time, definitely going back to pick a dinning set!
Delivery day finally came after 5 months of waiting and waiting on our sectional to come in! Our delivery team was awesome today though! Super quick and polite! Andy and Patrick were great!
Delivery team arrived promptly for our delivery appointment. Team was courteous and friendly and took care to not cause any damage while taking couch to our basement. They thoroughly checked operation of the furniture prior to leaving. Highly recommend this professional team.
We purchased our couch, ottoman and chair from the Ashley Home store on Lima on February 10th. We were told that it would be at the warehouse no later than 6 weeks. Okay, well six weeks go by and we didn't receive a call....ten weeks go by and still no call so my husband contacted the sales rep we purchased from. She said that there was a slight delay and it shouldn't take much longer. Fine. Well tell me why it is now May 10th and my couch and chair is in but the ottoman is still not in! And every time we call, they seem to not pick up the phone or ignore the call. I'm very displeased with the service. We cannot even pick our couch and chair today because the warehouse is a skeleton crew on Mondays 🤔 we will not be purchasing any future furniture from this store again after this unsatisfactory service. *Update* You can respond and say the same thing that you have told everyone else but the fact remains that when we call your store, you ignore our call because you don't want to admit that you are the problem. We are not in covid times now, so stop using that as your excuse to not have our furniture ready. Take responsibility for your unacceptable customer service.
Great no pressure sales. Mariah answered all of our questions, both in person and via text, in a professional and friendly manner. Great experience!
Overall a great experience. Dave and Jay were wonderful. We are excited to get our couch whenever it arrives. Bed is being delivered this week. Only thing we weren’t thrilled with is they added $300 to our bill in order to finance it without asking if that’s still how we wanted to proceed.
I rated Ashley Furniture Store 5 Stars bc of the Quality of my Selection of Furniture that I purchased [From only viewing it online ..due to the fact that the Pandemic of the CORONAVIRUS] I am "very much pleased with my selection] Even thou it took 3 Months to get it Delivered...It was well worth the long wait" * also 5 Star on the Set up of my Furniture. Very nice and patient young men.They did an Excellent job!! Future furniture Shopping/Purchasing will be with Ashley's Homestore Furniture. Nice Mother's Day Present to myself 🙂
Samantha was very helpful. She was willing and able to work with us for multiple days multiple hours each.
We are incredibly displeased with the service we received at Ashley on Lima Road. We have worked with the other location before and have always been happy. We ordered two chairs and a table in January. The chairs came in quickly but the table did not. We asked to have the chairs delivered and then said we would come and get the table when it came in. Then we waited. And we waited. And we waited some more. Then I started asking when our table would be in. Beginning of April I was told. But in the beginning of April I was told the middle of April. And in the middle of April I was told the end of April. And guess what happened when I called on May 1st?? No table. Now it is supposed to be the middle of May. I asked to cancel the table, no can do as they do not have a cancellation policy. I asked to get a different table and my sales person told me they can't do that either. So, after trying to speak with my sales person again and getting nowhere I called to speak to the store manager. Of course, you can't do that on a weekend as they are simply too busy. Too busy to help a client who is severely displeased?? So I called back Monday and spoke to the store manager who told me he would have my sales person reach out to me. I asked for another sales person and he seemed shocked, but finally told me he would get another sales person to give me a call and perhaps we could pick up a different table. That was Monday morning and now it is Wednesday night. I will NEVER purchase from this store again. When a customer is upset and frustrated, instead of blaming it on Covid--yep, they told me with everything going on in the world right now it shouldn't surprise me that my table has been pushed back multiple times. That is an excuse if I ever heard one. Not only will I not shop there again, I will be sure to let others who are looking to buy furniture know how their customers are treated.
oh! my GOD THIS is the worst customer service ever had i was told to go to .... by the store mgr.on lima rd, named Sara. and she hung up on me when I called to ck about my delivery not getting on time
Mariah was great to work with! Her professionalism and product knowledge helped me feel confident with my purchase.
Noel is a fantastic help looking for furniture. We will be back in the future.
Great experience...Great sales. Quality furniture, Audrea was very helpful. Thanks again we will be back :)
The delivery, set up and condition of our new furniture is perfect.
Sam is the best! She was super knowledgeable about the sofas we were looking at and helped us find one that we love! She wasn’t pushy and let us take our time figuring out the best fit for us. We’re super happy with the sofa we chose and the sales were unbeatable!
The two gentlemen that delivered were right on time! They set things up just as we asked! They explained the mattress protector and the remote perfectly! Very polite and personable! You have two wonderful employees! Thank you! Joseph Randle
I am very impressed with one of your employees who helped me find exactly what I was looking for in a new sofa and a dinning table set. I am pleased with all the help I was given by Mr. Niall Compas. Also the staff at the desk . Also help with planned furniture delivery. It had been a long time when I purchased furniture from Ashley the last time( 12 years) So again I made the right choicesThanks so much.
We got all of our furnitures Ashley's Furniture! We had experience, first with Noel who was our sales representative, helped throughout the purchase to make good value for money choices, invited us to private event to get extra discounts. Then the dynamic duo Devante and Devante made the delivery of our furniture so hassle free and smooth! They were very good and extremely efficient, took utmost care of things when delivering and explained everything in detail. I will definitely recommend them for their excellent service!
Devonte and Devonte were both very friendly and delivery was quick! Highly recommend.
Went to the Lima Rd store. Samantha, or Sam, was absolutely AWESOME!!! No hassling sales techniques. She took the time to explain everything to us. She even went a little out of her way, by diagramming our living room to ensure, what we wanted to purchase, would fit into our living room properly. We came in late and she stayed well past closing time to make sure we were taken care of. Thank you Sam. Will definitely be a returning customer when we purchase a new dining room table
Dave at Ashley Sleep deserves more than 5 stars! If we could give him 10 we would! He genuinely cares about the customers, educating them and helping them find the best fit. We could not have had a better experience! We would highly recommend him to anyone. Thank you for amazing service today.
The delivery team Andy and Cody were phenomenal. They helped me finish assembling the bed frame that I bought separate and got the new bed installed quick and efficiently.
My husband and I purchased a significant amount of furniture from Jasmina at the Fort Wayne Lima Road store. Due to Covid, production time was much longer than normal but she was very good at communicating delays and even comped delivery of the final items which we had originally said we would pick up from the warehouse. They have not come in yet (it will be 20 weeks from the time of order) but the fact Ashley Furniture has offered to deliver for no cost has been a welcomed apology for the delay. Jasmina was wonderful to work with the day of our purchase. Typically I find salespeople at furniture stores to be a bit of a turn off with their aggressive approach and Jasmina was very much the opposite. Pleasant demeanor, she didn't aggressively come after us, and was eager to help us choose the right furniture for the various rooms we were needing to fill. Our delivery team Davonte and Devon were fabulous. Very friendly, made sure to clean up any mess that was created from putting together our larger pieces of furniture and were also helpful in assisting with moving the old furniture to a different room to make space for the new. The length of time to get our furniture was not ideal but we were told up front it could be a lengthy wait. After receiving our furniture today, minus the 5 remaining pieces, I am thrilled with the quality of each of our pieces. Material is well made, our wood furniture was crafted beautifully and all seem very sturdy and manufactured properly. Highly recommend the warranty as well. It gives me peace of mind that any damage or spill on our furniture will be covered under our warranty. Overall, we had a wonderful experience with purchasing our furniture.
Thank you guy's for being very friendly a lot of the younger folks are not as friendly. You both did a very good job bringing in my love seat! Thanks again for your kindness your awesome keep up the good work.
Help in the store in Fort Wayne,IN was amazing. Even the a great delivery. The guys was amazing and fast. Love it!
Great service! Audrey was knowledgeable and worked hard to get us the furniture we wanted.
Awesome service all staff was great loved seeing smiling faces!! We shopped all day and wish this was our first stop.
Noel was so much fun and awesome to work with. I would definitely recommend him.
Salesman was very knowledgeable. Delivery men were very cordial. The only issue so far was that the delivery was running a bit late. We enjoyed the first night in our new bed!
Devin and Bray’s delivery service was fantastic
Very helpful staff.
Samantha was a great saleswoman! Furniture very affordable and great quality.
Sam was awesome to work with, she showed us a lot of options and helped us with a very specific request. She was attentive and kind and never pushy. Loved working with her and hopefully will again soon!
Samantha was such a joy to work with she was very friendly and helpful with answering my questions.
Samantha was very helpful in helping us find our dining room table and couches. No pressure. Will continue use her and Ashley for future purchases.
Mariah was very helpful. She took her time to make sure we got the right sofa for us. She never rushed and showed us every sofa in our price range. I will be looking for Mariah the next time I am in the store. Thank you Mariah!!
Our Salesperson, Mirah was outstanding. Researched and found just what we were looking for! Super employee for your business!
Matt did a great job. Very professional and funny at the same time. We appreciated his help. He also was very quick and willing to help us out as soon as we entered the store. Fantastic!
We had Matt on Lima rd as a sales person. He was very helpful and knowledgeable. We appreciate his help, and recommend him to others. He wasn't pushy or acted as if we needed to buy the couch. He made us feel comfortable with our purchase.
Mariah was extremely helpful and patient with us. We found an amazing sectional, and ended up getting three new tables as well. She did a fabulous job explaining care and features of the furniture. Should arrive in time for our new flooring! Highly satisfied.
I almost deleted this. Since he wore a mask i didnt recognize his face. Overall it was a very good experance working with him. He was very helpfull directing us to what we needed and want. Absolutely no pressure to buy evev though we did. I thought the prices were fair and quality was worth the price. Overall I'm glad i shopped here and would return to do it again.
I really love the furniture that they have. Everyone is very welcoming and friendly and i love the atmosphere that they have in the store. I got a awesome set of furniture at a very amazing price. They expand on how to what to finance and make sure you get exactly what you want for a very good price. I will return again to get something else in the future knowing i can count on them.
Very nice, helpful, went out of her way to accommodate us.
Audrey is always there to help in every way possible! She is quick and to the point and listens to your needs, while not pushing something you don’t want into your head. I recommend getting to the Lima rd location and asking for Audrey T!
Noel was friendly, helpful, and right there when I was ready to purchase. Ask for Noel when you stop in at Ashley Furniture! My go to for all furniture and decor needs!
Knowledgeable and friendly staff, professionalism just awesome from sales associates to the delivery men.
Sending a special shout-out to Ashley furnitures jasmina our salesperson for wonderful service we received today . She was excellent in helping us find the right furniture for our home and we couldn’t be happier with the service! We give you 5 stars
My wife and I came in looking for a foot board for our bed with storage. We were greated by Noel, he asked what we were looking for and showed us several different ones they carried. We did like one but not the color it was in. He found the exact color to fit our room with the foot board we liked! He was so helpful and made the process so easy! Thank you noel!!
Ashley was super nice and was amazing with her service and how quick she was to help us. Her talking about her son during the visit was a fun way of interacting with her customers, and it made me want to continue the visit and I ended up buying a couch so props to her. 10/10
Jasmina was very professional and friendly. Explained the products and prices with a professional knowledge and time accuracy. Definitely buying our next living room set from her. Thanks
Mariah Pranger was incredibly helpful in our first couch purchase. She was knowledgeable and friendly with guiding us to the perfect pieces.
Samantha was very helpful and patient as we picked out a few new items.
Pretty disappointed in our experience with Ashley Furniture. Our pick up day kept getting pushed back each time I reached out for updates. Joel told us it would be in quickly because it was a sale item. Even mentioned oh it’ll probably be less than 4 weeks. Then it was changed to 4-6. Then even longer. Finally got it after about 3-4 months. It was only a nightstand and dresser. Then come to find out he ordered the wrong color and now I’m stuck with that color. I will never order from them again.
Samantha, at the Lima road Fort Wayne location, was fantastic and super helpful without being pushy! I highly recommend working with her!
Noel Campos did a wonderful job with putting together a Bedroom furniture package that was within our price range and furniture that I loved the look of.
I worked with Audrey T. and she was amazing. She was very knowledgeable and helpful. Ask for her if you are looking for excellent service and you will not be disappointed. Alex and Sean delivered and set up my new furniture. They actually got here a little earlier than planned and were polite, careful and professional. 6/11/21
Dave Watts was the best and didn't pressure me but give me the best options for me for my back in for a bed from this point on I always buy my furniture and mattresses through Ashley
Marc was fantastic! We had no idea where to begin, so he asked us some starter questions to get to know how we sleep and he walked us through everything! We felt no pressure from him, and he really made us feel comfort the whole time! We ended up purchasing a tempur-pedic with all the bells and whistles and we can't wait!
We were in the market for a new mattress and Ashley was recommend by several friends. Naturally they were our first stop and our salesman, Marc, was incredibly helpful in finding what would fit our sleep patterns best. More importantly, he walked us through the more technical aspects and features of our different options. We appreciate all of the information provided and cannot wait to sleep! We can now recommend anyone looking for a new bed to stop at Ashley and let Marc find what fits your n eds best!
So happy with our new furniture and so appreciate the delivery guys. They were a great reflection of your companies level of service and respect for the customer. Thank you for a great experience!
Jay (Jeremiah) was great! Answered all of our questions and worked with us on making sure the furniture was the right fit for our living space. My husband is 6'6" so it very important that he's comfortable and the furniture "fits"! A great overall experience!
I enjoyed my visit at Ashley. I was there for at least an hour & a half. Salesman named jay he was AWESOME by the way,worked with me on what I was going to purchase. I was so indecisive about what I wanted,but he was patient & I’m sure I was annoying him but he was still patient & professional. Great salesman!
Samantha did a wonderful job listening to what me and grandma wanted and she helped us with everything! Will definitely be back again!
Brittany Gray was terrific!! She really helped me make up my ever changing mind on with what furniture set to purchase! Thank you so much!!
Great and friendly service! Everything was handled perfectly from Joel on the showroom floor helping us pick out our chairs and order them to Jacob and Devon with delivery. Definitely five star service and would recommend to friends, family, and anyone looking for furniture or home decoration needs.
Jacob has been fantastic the last two purchases I have made. Keeps me going back for friendly service!
She was amazing at helping us get our new bedroom furniture that we ended up also getting our living room furniture there as well. Never tried to sell us anything extra either.
Andy and Justin came, set up, and delivered my furniture like a boss!!
Brittany was great! very honest and informative
Great customer service, very knowledgeable on products.
We had a great experience buying new furniture at Ashley homestore. Rasim was very helpful and patient with us through our process and I would highly recommend them to anyone. Thanks Rasim!
Audrey was so helpful helping me decide which furniture to buy. Trust me it wasn’t easy for me to decide what I wanted. Audrey hung in their and helped me make the decision on what furniture to buy. She is very professional and she know what she’s talking about.
I have been shopping Ashley for years now. I love their selection and styles. Their service has always been A-1.
Great experience with Rasim. Very kind and concerned with what we needed and wanted. Offered flexible delivery arrangements. He reassured us that we were in the right place for our new dining room furniture. He offered to help us in the future as well. Great guy!
Audrey Tackett was very helpful from the beginning to the end of my purchase.. I highly recommend Ashley furniture for your household needs/wants..
My Furniture got delivered on time. Delivery Person Devon Geller was really Professional I would like him to deliver my furniture in future.
Andy & Antonio are very professional & personable people!! I would strongly advise anyone buying a Temperpedic mattress to buy from this company!!
Jordan was wonderful...very helpful, not pushy at all. There to help me any way she could! Very pleasant experience! I will be back 😊
Very helpful
Amazing.... SUPER SERVICE!!! Get that lady a Cape!!🦸♀️🦸♀️🦸♀️
Devontae and Andy were very kind and were able to assemble my furniture very quickly. One of my items looked to be packaged already damaged and they were able to fix it. Would highly recommend.
Audrey Tackett helped me find exactly what I was looking for with no hassle and a quick and easy check out experience. Thank you!
Sam was very helpful and tool care of what I needed.
Thanks for delivering and setting up my furniture, the young men We’re very courteous, respectful and helpful. Thanks again!!!
Noel Campos was very polite and attentive as we first walked in after leaving Klophsteins because no one cared to help us! Noel found exactly what we were looking for and we’ll be coming back to Ashley so that he can help us with future purchases! I definitely recommend visiting Ashley HomeStore on Lima.
Definitely can’t wait for our new furniture. Joey o took care of me and my wife and did not feel any type of pressure what so ever. Definitely 100% worth the money spent and definitely going back.
Absolutely recommend shopping wkth Joel! He shows multiple options and listens to what you actually want and need!
Did her very best to help us! I’ll definitely come back and buy furniture from her.
Sedina Bear was the associate who attended to us and was extremely helpful. She went above and beyond her job.I was in with my mentally challenged aunt and my disabled mother helping them pick out furniture and they are quite difficult to please, but she never gave any sign that she was aware of that, although I'm sure she was. She was patient, understanding and thorough. I would highly recommend going to her at Ashley Furniture in the future. Thanks Sedina
Over two days of planning and measuring and consulting with Audrey at the Fort Wayne/Lima Rd Ashley location, I came away with a wonderful looking bedroom set, and some plans for future furniture replacements!. The process was a delight, and Audrey put in the effort to help me when I was late to meet her the second day while she was helping some other customers. Patience and teamwork made my ideal bedroom into a reality!
Jordan did a outstanding job, her knowledge and recommendations helped make the process a smooth and great experience! A+
Jay was super easy to work with and was able to get us a good deal!! Very happy with our purchase and our experience!!
Had a good experience shopping for living room furniture and found exactly what we needed... Jordan was a pleasure to deal with and wouldn't hesitate to ask for her help again in the future...
Very helpful with finding the right style and color of furniture. They gave us space and time to think, and never felt any pressure.
I didn’t end up buying anything this time, but Joel did an amazing job helping me, and I’ll definitely be back in!
This is our second time buying from Rasim. I buy all my furniture at Ashley Furniture and he is the best to work with. Thanks
It was a pleasure working with Audrey, she helped us pick out the perfect sectional and a new upholstered bed set!
We recently bought some furniture from Ashley HomeStore, and we had a great experience! We worked with Jordan, and she was extremely easy to work with and offered some suggestions that were very helpful!
I've always shopped at Ashley. All of our items have outlasted what I would expect for such great deals. We have two young boys and our furniture has kept up for years looking nearly brand new, only needing to steam clean the couch every so often. Everyone that works here is always so friendly and helpful, especially if you go in with a budget in mind.
Audrey was very helpful, also gave us time to walk around and look on our own with out being overwhelming, answered all our questions and listened to my needs and concerns on what i needed. I am excited to get all my stuff.
Samantha is always a big help. She’s friendly, probably smiling (but you can’t see because of a mask), and can usually help you on making big decisions. She isn’t pushy, and lets you make the ultimate decision. I will order more through Ashley Furniture!
Great customer service.. very friendly staff.. definitely recommend this location(ft Wayne) with Ashley furniture.. thx
Rasim was very helpful! I called earlier to check if the item I was looking for was in stock. When we got to the store he was able to show us that piece and other matching items. He made the process very easy. I would recommend this Ashley Home store and especially Rasim!
Matt took the time to show us every couch we were interested in. He discussed different colors and fabrics that Ashley had available. He encouraged us to sit on the furniture and see how we liked it. Matt was friendly and he made sure that when we left we had the perfect couch headed to our home!
Rasim was super helpful & friendly. An associate actually walked right by me without greeting me as soon as I walked in, however he greeted me and helped me as soon as he walked by. Made shopping for furniture easier for me, also.
The delivery guys were great. Devon and Jacob know the meaning of customer service and they were also entertaining. I would definitely recommend Ashley Homestore for all of your furniture and mattress needs!!
We had a great experience with Ashley furniture. Alex and Sean did a great job with delivery and set up. They both seemed pretty professional in what they do and were very cooperative and helpful and really fast. I would recommend to have them set up furniture and assembly in the future as well!!!
she was knowledgeable, and professionally answered my questions, and nicely handled and finished the job.
Great experience! Quick and easy. Rasim was very helpful and knowledgeable. We will probably shop again for our home needs.
Our experience was very good.
I had a great experience today at your store. Matt was very helpful and not too overwhelming. He made great suggestions but gave us space to think things through and make our own decision. We were able to find exactly what we were looking for!
Great place to work with. Devon and Mike did an excellent job with delivery and setup
Great delivery experience! Fast, efficient, knowledgeable set-up of bedroom set.
Samantha sold me a couch today . She was very kind and helpful.
Store was very inviting to be in. Friendly staff and enjoyed the shopping experience.
The people at the store are very knowledgeable. The delivery service was neat and speedy.
Noel was very helpful and gave me several options to choose from. I would buy from Ashley again if I have a need.
Samantha was very helpful. She answered all of our questions and was patient with our decision making. We appreciated her input and ideas on how we could decorate and arrange our new furniture! Thank you.
Our sales person was Audrey. She greeted us right as we walked in and was super helpful in taking our money and up selling me. It's been over 5 months and we still haven't got our couch we paid 1700 for. She said if we ordered that one we would get it alot sooner. It's been delay after delay at this point I just wish I could get my money back. Will never shop here again and will never recommend them to anyone.
I bought a bedroom set, fireplace , table set and a Sealy Black Mattress. The Manager was Awesome
Great prices! Great selection. Audrey was great as well! Will definitely go back!
Devin and Anthony were great
We ordered 4 barstools and they didn't call us when the first 2 were in, I happened to call (it was about 5 weeks after we ordered), when they told us it would be 3-4 weeks. We have now been waiting over 3 months and still do not have all 4 barstools when they told us 3-4 weeks, because it was an easy item and they had plenty. Will never be ordering from here again. They also sold them to us for over $100 each, when I got home to show someone what we got they were $50 each on their website online. The sales associate said they were going to be texting an update every 2 weeks and the first out of 2 times we heard from her was 2 months after ordering saying they would be here in 1-2 weeks. It has now been over a month since then and they just updated us that they will be in by the end of this month. I'll believe it when I see it... NEVER purchasing from here again and glad we got our couch somewhere else. I know someone who has been waiting since September for their sectionals.
The 2 delivery guys, Sean and Alex, were great! They were so kind, punctual, professional, and helpful and I would definitely highly recommend them!!
Salesman was very helpful and knowledgeable about sleep and sleeping habits. The delivery guys were great with communicating ETA and were very efficient in setting up. They were very friendly and helpful as well.
Jordan was awesome! Extremely nice and helpful, will definitely be back to this location.
Over priced. Had to wait over 18 weeks to get our furniture and they didn't even deliver it until 6pm over a week after it was at the warehouse. Contacting them over phone is practically impossible. I wouldn't recommend it to anyone.
Both Jordan and Chris were very helpful in the purchase of my furniture. I was really impressed with how patient they both were with me.
It was just ok. The salesperson wasn't as helpful as I would have liked. Tried to handle more people than she was able and ultimately lost my sale.
Extremely helpful!
I was browsing in the store and was approached by an associate who had her mask down on her chin and asked if I needed help. I told her what I was looking for and she directed me to a touch screen monitor on the sales floor and showed me how to search on it. She did not put her mask on, and did not disinfect it before she touched it or after for me. There wasn’t any hand sanitizer or Lysol wipes for me. Given that we are currently in a pandemic, you should have hand sanitizer at the very least for people to use before and after touching the monitor.
Great customer service dealing with Audrey
I received good customer service they walked me through every step. . Very friendly ,outgoing and enjoying people to work with. I was satisfied 🥰
Jacob was our sales guy and he was great to deal with. He got answers to all of our questions and gave us a great deal! We are excited to see the pieces in our new home. Thanks Jacob!
Jacob was great, he knew the products, wasn't pushy. Good experience
Dave did a great job going over all of the different pros and cons of the different mattresses can't give him a perfect score because nobody is perfect
I was in need of a recliner right away due to neck surgery. I called around to numerous places and they only ordered furniture which took months and had nothing in store. I called Ashley Furniture on Lima road and spoke to Chris Pettit the store manager and he stated he had recliners in stock on the floor. I went over there and from the start I was greeted by Chris who was very personable and upbeat. He took me right to the recliners and Showed me all their selections including demonstrating the electronic features. I found what I had been searching for in 10 minutes and he even added same day delivery! I can never thank Chris enough for my chair! He also sold me with his positive attitude and genuine personality which that in its self was enough for me right there. Thank you Chris for making my life so much easier and your great salesmen ship and award winning attitude! I will always come back to Chris in the future😊
Samantha was so helpful and friendly from the moment we walked in. She greeted us immediately and asked what we needed and then took time to listen to our needs and then let us look to see what we liked. We didn’t find the green velvet sectional we’d gone in hoping for, but we did find a beautiful sectional and got it on a great deal. Dave also showed us some wonderful beds that we definitely want to return for in the future. Great service from the whole team, and I’m so excited for my new sofa to come in!
Brittney gray was amazing to work with
Ever since Marc Ramsey started working at Ashley Home Stores, my wife and I have and will always buy our furniture from him. No BS and I know I get the best deal I can!
Will not go here again. Jay didn't do as he told us he would do. Couldn't get what I wanted. Delivery charges were higher than the other stores also. Got what I wanted in Defiance, Ohio for half the price and less delivery fees. Which is funny since its farther from us than ft. Wayne.
Devon and Cody did a great job delivering the furniture!
Helpful and professional.
Excellent in almost every way.
Amazing guys came and set up my daughters bedroom set. Thank you
Mariah Pranger was very kind and found me the exact couch I was looking for. I will definitely be going back to see her whenever I need any furniture.
I highly recommend Noel for all of your furniture needs. He always helps me find pieces that I love and works with me to get the best deal! I will definitely be back!
Delivery: Dimitri and Ray were amazing! They explained the things they needed moved so they could work and we're incredibly considerate of my dogs (who just wanted to help haha). The delivery and setup took about an hour and a half total for the entire bedroom set and it looks amazing! 😊 Original order: Brittany was so helpful! She waited until we got inside and looked around for a few minutes before introducing herself and then asked about our needs/wants for furniture. She showed us a few sets that met our expectations and then let us just browse at our own pace. She was incredibly friendly and helpful during the whole process and checked in on us a few times. Brittany helped us get set up with a salesperson for the AshleySleep section which made the sale simple and easy. If/when we ever need other furniture, I will definitely use her again!
I went into Ashley Furniture feeling very anxious and not sure what I wanted to purchase. As we walked into the store Jay was there to greet us. We walked with us around the showroom and listened to every suggestion and idea I had. Jay stuck with us even when we were unsure about the purchase. Jay was very educated about every piece of furniture. Our experience at Ashley Furniture was a great one and thanks to Jay I got the furniture I really wanted. Thank you Jay Burr for all your help, suggestions, and comedy.
Great employee. Very helpful Definitely buy there again
Audrey was such an understanding product specialist. She went above and beyond her job requirements. Audrey is very knowledgeable and explained everything very well. She took her time with me never rushing me into a decision. Very professional.
Jordan was great making our experience very pleasant and timely which is always the goal. ✌👏👏
Audrey is great!!
I was hesitant to purchase anything first time around, but all of my wife's and my own questions were answered satisfactorily. We were growing doubtful on the timing as "4 to 16 weeks" was a large time frame. And it arrived in about 6 weeks. The delivery was phenomenal. We cleared the driveway for them, but they didn't need to use it. Sean and Alex were very professional, speedy, and did things right the first time. Meticulous cleaning. Not a thing wrong with the assembly.
They were very helpful, informative and listened to our wants and needs when looking at furniture!
The customer service of Jasmina Dizdarevic and her crew was awesome! She helped me go through my ideas on the type of furniture I wanted, what would fit in our home, & our budget. Excellent to work with, & easy check-out. Overall great experience!
Brittany was very helpful and so pleasant to work with. Not pushy, let us browse around and helped us with finding just the right pieces of furniture that we needed
Great experience. Jordan was very helpful and patient with me when pertaining to my needs and wants. Couldn’t be a more satisfied customer!
Had a great experience at Ashley furniture. So excited for everything we ordered. Noel helped us find several great pieces for our new home and gave us the perfect amount of help looking while also allowing us time to browse around on our own. We would definitely shop at Ashley again!
We just made a purchase with Ashley furniture. Sam was amazing! She was so helpful and talkative. We will definitely go back next time we need a new piece for our home.
My husband and I were shown different sets of furniture in the store, but we decided to go home and think about it. We ended up purchasing our set from the online Ashley store. We knew there were delays with shipping when we purchased it. It took 5 months, but I finally got it today 😁! The delivery drivers (Alex and Devon) were super sweet. They did a great job! After they had the sofa in the house they noticed damage and immediately told me and notified their supervisor. I'm super sad that I couldn't get all 3 pieces, but I'm happy I have at least 2. I am currently awaiting a call regarding the damaged item. I pray it isn't a 5 month wait to fix 😳😆!
Purchased several items at Ashley in December...3 pc living room set, floor model 3 pc living room table set, floor model dresser, and a queen bed frame. Our salesman Joel was attentive and helped us find exactly what we were looking for. However, that's about the best part of our experience with Ashley. Since the table set and dresser were floor models, we came back that weekend to pick them up. But the table set we had purchased had been resold to someone else and was no longer there. We were told a new set was ordered and took the dresser home. Waited another seven weeks or so for the rest of the furniture to come in with no updates at all from Ashley. We had to keep calling to check on the status. Then when the furniture came in we had to rent a Uhaul to get it home since we are a few minutes out of town in Harlan. After getting everything home and moved in, we opened the table set to assemble and realized we were shipped the wrong set. Not just the wrong set, but different color, dufferent legs, totally different. I have tried calling Ashley about this several times. I have left messages and gotten no response. I recommend taking photos of floor items you purchase so you can ensure you are getting what you paid for. After spending thousands of dollars here, I am not able to get anyone to return my calls. Due to poor customer service and the fact I am now stuck with this table set I dont want and that does not match any of my other furniture, I would not shop here again. 12/2021 update: nothing was ever resolved with this purchase. I was contacted by customer service, but then they never responded to make it right.
Jordan was awesome getting me all taken care of at the store when I had no idea what I was doing. Thanks again Jordan!!
Jordan was very helpful and ensured we bought the right pieces for us. She helped us get the best deal possible. Thanks Jordan!
Thank you Jordan for helping us get our bedroom furniture and sectional. She was very pleasant and was able to get us a great discount.
The initial sales was fine. Nothing overly pushy, and we ended up purchasing a coffee table for around $900. We were given an estimated 4-16 weeks to deliver; however, were all but promised by both the sales person and the lady at the sales desk that it would be more like 2-3 weeks. It has now been 18 weeks, and there is still no coffee table in my living room. We have called off and on after about 6 weeks of waiting to get some update on the estimate. Each time we are told that the sales representative that sold us the table or the manager were unavailable and would return our call. They never did. Not once. After waiting two more weeks after the 16 week mark, we finally spoke to a manager and asked to cancel the order and get a refund. She would not let us speak, she talked down to us, and she told us that she would no longer talk to us and to direct all communication to their lawyers. This is the old bait and switch. Treat you well until you give them your money, and then they turn around and either ignore you or treat you like garbage. I will never shop here again, and I strongly urge anyone thinking of going to Ashley Furniture to go elsewhere. There are many comparable and better places with much better customer service and order policies in town. And am not an unreasonable person. We understood the delays; however, the treatment we have received since the sale us appalling. The lack of updates, estimates, or attempts to resolve the issue are unparalleled in my consumer experiences. I have just disputed the charge with MasterCard. Oddly enough, the CS rep that took my dispute report had a similar experience with Ashley as well. I thought it was just a small world, and then I looked around the internet for reviews of this company and their policies. It's all the same... Don't shop at Ashley in general, and certainly do not shop at the Lima store in Fort Wayne, Indiana. This is the old bait and switch customer service.
Not sure if everyone knows this, but each location for Ashley Furniture is independently owned and operated. So, taking that into consideration, know that I am not bashing the whole of Ashley, but the Lima store location specifically. Be careful when purchasing, even the most mundane and stock set items like, say, a coffee table- which is exactly what I purchased on October 27th of 2020. They make you sign a contract without actually telling you what is in the small details, like the fact that you cannot issue for a refund or cancelation- even if you never get the product. Shipping states it'll take 4-16 weeks. Employees say 2-3. By 18-19 weeks, you would expect to have your product, right? Wrong. And when you call this specific location multiple times since the purchase date, you will get a full run around with no end in sight, telling you that they have no idea where your table is and you'll need to speak to the Manger or the sales rep that you bought from. But then, gasp, neither will be available. Not on any of the days or times you call. But they will tell you they will have them call you back. But they, of course, never will. Until one day, you finally manage to speak to a manager, who then yells at you, doesn't let you speak, tells you to speak to their lawyers without giving their contact info, and then hangs up on you. We were treated like human beings twice since walking into this location of Ashley Furniture: once- when we were making the purchase and then the second time- roughly 6 weeks after the purchase when asking for an update. After that, they have your money and you become nothing more than the dirt beneath their feet. Oh, and when you try to contact corporate to see how you can possibly handle your lack of product delivery, guess what? You have to go through multiple channels to get to this specific location's corporate office. And when you do? They don't take calls, so go ahead and send them an email and see if they get back to you. I'll think about updating this review once I've finally spoken to someone who will actually treat me with decency and common courtesy. Until then, enjoy the 1 star, which I wish, upon everything, that I could make 0 or negative. In short, do NOT recommend. Kittles is so much better. You can actually get a specialty ordered couch faster and with more respect than Ashley on Lima deigns to give you a stock coffee table. And that's WITH the covid shipping delays.
Samantha was very helpful and knowledgeable. I highly recommend asking for her if you plan to stop in
The sales person was very helpful and showed up many different options for the dining room set we were looking for. The initial quality of the furniture seems very good and the warranty seems like a good deal.
Audrey helped us find exactly what we were looking for and knew exactly where it was located in-store. She was super helpful and informative on the discounts.
Customer service is completely trash they blew up my phone saying my furniture was in after a week of trying to get a hold of them o went in and they said my furniture hasn't arrived yet. Theres no communication of when it will arrive they quoted me 8 weeks which would have been December and now its March. And nothing do not buy furniture from them it will be more of a headache then what its worth
Great experience and very helpful!
Very very satisfied. Excellent quality furniture for great prices! Rasim was very very helpful and his patience with us was amazing. Definitely recommend Ashley homestore to anyone :)
Matt at Ashley HomeStore was was very helpful with helping us pick out items to match our decor while staying within our budget range. He was nice, patient, and knowledgeable about all of the items we had questions about. Even with materials on our couches being delayed. He still kept in contact to inform us on our couches progress. Matt definitely gave us a great experience and I would recommend him to anyone that’s planning on shopping at Ashley HomeStore in Fort Wayne.
Went to Ashley’s the other day to get a new couch and got to work with Joel! Highly recommend working with him, he made sure to get us the perfect fit for our furniture needs along with making us feel comfortable about our purchase!
Devonte and andy (delivery) were professional, nice and set everything up with care. Quick too! 5/5
Devon and Devonte were very professional and helpful with the delivery!
Got a great deal! Our salesman Noel was very helpful
We enjoyed working with Jacob, the gal at the desk, and the delivery crew. We love the furniture. Thank you, Darrell & Ruth Miller Harlan, Indiana
Noel greeted us as soon as we came in asked us what we were looking for. He took it as a challenge to show us the most comfortable thing in our price range. Gave us all the information and measurements we needed. Also he gave us a good deal as well. Great experience.
Nice and friendly, and they have a whole lot of beautiful furnitures.
Both installers were professional and courteous. They were very neat and detail oriented. They left no scrap materials and were very organized. They were friendly and demonstrated the bed options completely and answered my questions well. Thank you Guys!
I had no problem with the sales experience initially and when I made my purchase - warm and welcoming staff. However, everything changed after I made my purchase and signed my paperwork. I witnessed staff members verbally arguing with each other in front of me and other customers with one hanging up on a customer saying "don't give them a date, never give them a date". I was actually told by our sales associate before I paid that the delivery time was <2 months max. My mistake was signing the paperwork that stated delivery could take up to 16 weeks. Over the next several weeks, my wife was texted by the sale associate every 1-2 weeks and was told "any day" and sometimes "1 week away" (for 3 months the same messages...). Around the 10 week mark, I went into the store to cancel the order and was told this is not allowed under any circumstance. I was shown the fine print of the paperwork I signed. On that paperwork it states "estimated arrival time 4 - 16 weeks". Our furniture was not there at the 16 week mark. I called today, after 16 weeks to cancel the order and was told "sorry but that's just estimated delivery not actual, you still cannot cancel, all sales are final". I mentioned recuperating the payment through our credit card company since the item did not arrive in the 16 week timeframe and I was told "we will provide them with the paperwork that you signed which indicates everything is just an estimate [so it would be futile]" and then I was then hung up on. This was not only disrespectful but infuriating and I attempted to call back a few times and no one would pick up. I was able to get another manager at a different local store who promised me the manager of Lima Road would call me. This never took place. I am at a loss of thousands of dollars and several hours of time. Bought a sectional in the Fall, to have for Winter, and it's now almost Spring... Delays are one thing (I'm a reasonable person and understand that we're in the midst of a pandemic) but misinformation, lack of transparency, and disrespect is another altogether. This is currently an unresolved issue. Please take my advice, and don't make the same mistakes I did. By the way if you look at BBB (for northern IN) it is a C+ rating, fraught with similar complaints, and not a BBB-accredited business. I would take your business elsewhere.
Mariah assisted me with my furniture purchase. She was nice and patient throughout the process.
Samantha was very helpful in selecting furniture for my church. She moved end tables to different seating areas so I could see what a grouping would look like. The 90 days same as cash seems like a good idea until you find out that there is a fee for that. That should have been explained up front. Fortunately I found out in time and walked away from financing.
AUDREY WAS AWSOME. VERY KIND AND VERY HELPFUL. HER KNOWLEDGE OF THE MERCHANDISE WAS exceptional
Samantha was very friendly and helpful. This store has great prices. Definitely recommend!
Samantha was extremely helpful. She helped me find exactly what I wanted while staying within my price range.
Jordan definitely knew her products. I will definitely shop there again.
We were greeted immediately upon arrival by Matt, who gave us information as needed but also space to look around on our own & chat among ourselves. He was polite, & with a good sense of humor. We enjoyed doing business with him. In our future we will be looking for a box spring & mattress & look forward to another venture with Matt & Ashley Furniture.
Just bought our new couch and the salesman was so helpful and attentive. I hate making big decisions but Jacob made it very easy! I’m glad we chose Ashley’s for our next couch!
Great experience
Jay was very helpful when it came to picking out our living room set!
Staff was friendly and knowledgeable. Brittany was great!
Samantha was great helping us in the store find the perfect sectional for our home! She was sweet and very knowledgeable! Devon and Devonte delivered our couch seamlessly and we’re so kind! Wonderful experience from start to finish!
Devin and Devante did an outstanding job with the delivery.
I spent over $4,000 on a bedroom set and mattress at Ashley. When it was delivered the headboard was damaged. They took pictures and a week later I had been contacted by their service department. They want to send a tech out to repair the damage. My issue is that I paid for a brand new piece and I want it replaced not repaired. At that point it become a repaired/refurbished piece and there should be a discount. Not only that but they don't have any evening or weekend hours so my husband has to take the day off work to wait for someone. So not only was this their fault/problem, but we aren't even getting a replacement and we have to take a day off work. I called and spoke to the customer service manager, Michelle. She basically said to me (and I am paraphrasing) that is our policy and too bad. There was absolutely no offer of any resolution or compromise. I will NEVER be shopping here again. I wish I had read their reviews on BBB before shopping here. They have a C+ rating and 42 complaints in the last 12 months. Don't shop here!
Go ask for Dave. Great sales guy. Gave us plenty of time when we needed it without any pressure and was there to help answer questions when we had them. A+ experience.
The costumer service was absolutely amazing! Dave Watt really helped us getting what we wanted and the price we wanted. Definitely recommend. (Just wish delivery wasn’t so long.)
We worked with Audrey at Ashley furniture today and the customer experience provided was amazing! She was friendly, knowledgeable about the product and its options, and personable. We have been in several stores over the course of the last couple weeks and, by far, this experience was the best!
I just purchased a bedroom set as my first adult purchase so I was a little nervous and Samantha and Jacob really helped me out and answered all my questions to make me feel at ease.
Jacob greeted us at the door warmly at Ashley Furniture on Lima Road in Fort Wayne. It was appreciated that he had knowledge of the multiple furniture sets we looked at. After sharing with him our many needs and preferences. Jacob then steered us to the two sets we enjoyed the most, made of leather and electronic head and foot reclining features. It had to be an ASHLEY - we did our homework! Within a brief time we made our purchase and an estimated time of delivery was understood. It says a lot about a salesman character to be on his feet all day and be enthusiastic about a job he enjoys, and a couple shows up in the final hour of the day. If you have your list of what you desire for your home and you are looking for a company that has great representatives who love their job I would recommend you go today and see JACOB! Even if you are seeking a home appliance a complete bedroom outfit for a great nights sleep - Jacob knew how to answer questions for your budget, your home comforts and to have you rise above “settling” for the middle. You live in your home, you are in essence the Master - so why not master it with quality, comfort and your sense of style. You deserve it - one piece or set at a time. Jacob will not push your limits but he will allow you to look over the cusp and dream. Thank you Jacob for your time and the great deal!! Our best to your year of helping people furnish their home with furniture they not only need but love.
I completely understand things are very backed up right now but I have been completely unhappy with my entire experience beginning (early Oct 2020) to finish (still not resolved Feb 2021)
Noel assisted us right away and lead us directly to the type of couch we described. He expertly answered all of our questions and gave us a little time alone to make a decision. We were pleased overall and believe that we have found the right couch for us. The only downfall was the ambiguous time frame for when it may be available ( no one’s fault) and the high cost to have it delivered.
Definitely made a great purchase at Ashley Homestore!! Audrey and Dave were extremely helpful and full of knowledge when helping me make my decision on my mattress and bedroom set!! And when the day of delivery came, Devonte and Devon were extremely helpful and very respectful!!
Found what we wanted. Customer service was great! Update: Just an FYI the furniture protection plan is a joke! I bought a couch that has USB ports on the side and they quit working and I bought a coffee table that has a few scuff marks I wanted fixed and they denied my claim!! The guy that called me would not explain it to me better as to why it was denied and he was rude as hell!! I will never buy furniture from there again!!
Great customer service!! Staff was super helpful with helping me find the perfect sectional for my space!!
We were looking for a couch and had an awkward living room setup. After going to a few other places, the staff at Ashley were able to help us come up with an option for a couch setup we hadn’t thought of.
The guys that delivered were amazing! Specially with my troubled drive way! Also our sales Rep at Ashley furniture! Off Lima! Jay he was a huge help and spent lots of time with us and figuring out the size of the couch we needed! Highly recommend him! Furniture looks amazing!
Great customer service. The men that brought our furniture were friendly and hard working. Appreciated their efforts even in the cold blustery weather.
Really great staff,and they listen first and then show you product
Friendly staff. Very conversational feel vs sales focused. Worth checking out and includes a rotation in a massage chair.
Mariah was very attentive and listened to our needs and concerns. The furniture has eye-appeal and seems to be well built.
Noel C. went beyond call of duty! I was researching items and I asked to chat and he was very helpful and even tried to find similar items since one I liked didn’t come in size I needed! Other furniture places just said no and left it at that! He wasn’t pressuring either as he allowed me to think about what I wanted and I contacted him when I was ready! Very caring and empathetic as well! I wasn’t sure about Ashley as I’ve been burnt before but I am feeling the care again!
Dave spent a great deal of time with us showing us the different bedding options that were available. He was very informative and took his time making sure we made the right decision based on our likes and dislikes.
Great experience! Noel was super helpful and patient with us. Highly recommend!
Jordan did a great job. She made the sale very easy and I would recommend her to all of my friends and family. She’s an A+ asset to your company.
Had a very positive and helpful experience at Ashley Homestore with Noel Campos!
Very nice selection of furniture and the sales people are very nice and courteous!!!
Maria was very helpful in showing us just what we were looking for. We were very happy with her service!
Ashley Furniture is quickly becoming our favorite place to shop for new furniture. Matt served us wonderfully and helped us to speedily find the couch that best served our needs.
Jordan was more than helpful and super informative about the furniture. I wish I could give her 10 stars. She was great!
Jordan was so knowledgeable about the products in the store. She really helped us to make a good decision based on our needs, lifestyle, and budget. She was so friendly and went above and beyond to give us good customer service. I would recommend her, and Ashley furniture, to anyone.
Started there, went to 4 other stores and returned to Ashley. Knowledge, kind and accommodating. Delivery driver Andy and his partner were prompt, efficient and kind.
Very helpful and friendly staff! Delivery was on time and the movers were great!
Jordan was extremely nice and very professional.
Jordan is super awesome.. She made it super easy to make a decision. I came with one couch in mind & quickly decided I didn't like it & ended up with a couch, an extra wide chair & ottoman.. I'm super excited & can't wait to see it in my living room!!.. UPDATE; Delivery guys (Davante & Davante) were polite & professional, & extremely helpful!.. was overall a GREAT experience! I'll definitely be back!!
Jordan was amazing, she went above and beyond to help us get our living room furniture. Devon and Jacob were awesome when the delivered and setup our furniture thank you guys very much
Absolutely will NOT be purchasing anything from Ashley again. At the time of purchase I was told by Joel (the associate that helped me) not to pay the assembly fee as I was just purchasing a sectional and they would bring it into my home. Today when my items were delivered I was informed that the workers could not come into my home. The delivery drivers were extremely rude. I immediately called the Ashley store on Lima and I spoke to a female associate who informed me that on January 1st the policies changed due to COVID. Mind you I purchased my furniture in November 2020 and was never informed about the polices changing. I then asked to speak to a manager. Chris is the manager I spoke to. Chris was rude beyond measure. I obviously was upset as ive spent a large amount of money on this furniture and it is just sitting outside. I attempted to pay the assembly fee and Chris tells me that the delivery drivers will not be coming back out today. I inform Chris about what the associate told me at the time of purchase and he asks me if I want to speak to the associate and I say yes. I explain that I want a refund and then Chris hangs up the phone. I have never experienced such awful customer service in my life!!!!
My fiancé and I went in looking for a new living room and dining room set, for our newly built home. We really weren’t looking to buy the day we went in, but when we came into contact with Noel Campos, he gave us financing options that actually helped us feel better about purchasing the furniture on the spot. He did not pressure us and he understood our situation, and still found a way to help us. Very great customer service from Noel and I highly recommend him, or any other sales associate (based on how other customers were treated) at Ashley Furniture!
Two stars only because we like the furniture and the delivery guys were really efficient otherwise 1 star. We ordered furniture the last week in October and were told 8-10 weeks because that is 'industry standard'. Ok, that's a long time, but this stuff all ships from China, so I get it. We get our paperwork and it says 8-14 weeks? We were also told we would get text message updates around the time the furniture was getting closer to the delivery date- never did. We called in December and no one called us back. Called again and finally got an update. Finally get our furniture in mid January, but was missing an item. We called the store that day (Saturday) and were told someone would call us back about the missing item. By Wednesday- no call back. Called again and was told to pick up the item even though we PAID FOR DELIVERY. When I pushed back they said they could deliver it in 3 weeks. Never again! By the way, I ordered some furniture from another local furniture store and had it in 2 weeks time. Industry Standard? There are other furniture store options-don't be fooled.
Sedina was so wonderful, knowledgeable and extremely helpful!! She answered all of our questions, was super friendly and I recommend her to anyone who is in need of any furniture!!!
We’ll put together store with decorations available too!
Devon and Bray were the greatest. They helped me I unpack my new recliner and showed me how to install and remove the back. They also made sure everything worked properly before they left. They also took all the packaging so I didn't have to deal with that. My total experience from first entering the store, to sitting in my new recliner has all been 5 star.
Great experience with Audrey. She was extremely knowledgeable and took great care of me. Highly recommend you go in and ask for Audrey if you’re looking for a happy ending to your furniture shopping experience.
Had a great experience. Samantha was very helpful in figuring out what best suited my taste making the experience that much more enjoyable. Looking forward to coming back.
Finishing up our third transaction with Ashley on Lima Rd - we’ve been very pleased! If something is delayed, our salesman Noel is forthright about it, and communicates with us without us having to reach out to them. Noel’s knowledge and expertise, and his good communication have made all three transactions great for us! 10/10, would recommend!
From shopping to ordering to final delivery, our experience was top notch. We are repeat customers and will continue to be with the experience we had again.
I hate furniture shopping but this was a very pleasant experience. Everyone was very friendly and there was no pressure to buy. When we decided to buy there was no pressure to buy more than we wanted. The prices were great as well. Delivery update...the delivery team was friendly and quick. The furniture looks great. I am very happy with everything.
Delivery men were professional, quick and made it great experience! Love the efficiency of how easy it was.
Audrey had great knowledge of the products and helped with design very quickly. Excellent job!
*Edit (reflects delivery experience)* Jasmina was really helpful, and not overbearing at all (like associates in some stores). Our buying experience was fairly quick & we’re excited to have our new couch. We were warned of delays due to Covid and the holidays, but assured that we will receive periodic updates (*this did not happen). *The day before our delivery I called the store regarding the time of the delivery. The gentleman I spoke with seemed very confused and tried to tell me it would be another week out, before telling me the delivery window for the following day. Then my husband and I each received texts with two completely different delivery windows. The day of the delivery, our sectional was left on our porch/driveway, though the sales associate originally told us it would be dropped off inside the home (but it was our responsibility to put together and dispose of the wrapping). Upon setting up the sectional, we discovered that we did not receive the 6 throw pillows our sales associate told us we would receive. It ended up being a somewhat annoying experience, but I’m just glad we finally have our sectional.
Audrey is awesome. With all the different options you have at Ashley Homestore she was patient and helped me determine which style of furniture would be perfected for my home.
We had a good experience. It took a while to ask for help though.
While I am saddened that so many others are experiencing the same issue, misery loves company. We placed an order for a couch and an ottoman on July 17th. With a few calls in between, on November 17th we were finally told to expect our couch in March of 2021. There are no refunds allowed and at check out we were told 90 days. We bought a couch because we need one, not for fun. This experience has been the worst that I can recall with no resolution in sight. We are actually considering buying a cheap couch in the interim. That’s how much we need the couch we paid for. While the in store staff is polite, they are not as polite if you’re not standing in front of them. I would never, ever recommend Ashley Furniture.
Go see Matt! He listened to what our needs were and made sure that we got exactly what we needed!!
There were so many options to choose from, and Samantha was a great help!
I was pleasantly surprised by the salesperson that helped me with my furniture. He was patient and after discussing several things I was looking for, He suggested a great piece that ended up buying. It fit all my specifications and I am very pleased with my purchase. If you go in to Ashley ask for Jeremiah Burr(Jay) he was super professional and absolutely helpful!!
Felicia was amazing and walked me through the beds for sale. She was very nice and welcoming.
I received great, courteous, and informative service from Jay. I had a lot of questions and pretty specific requests and they were all able to be met. I can’t wait to receive my new furniture!
Devin and Cody delivered my furniture with great customer service! The young men are hard working and showed up on time. I received a text message and a call- I appreciated the great communication.
Great service and very fair pricing. Thanks Noel!
Been looking for a new sectional...finally found what I was looking for at Ashley. Worked with Jay...he was great to work with...and patient! Delivery men worked with me to get the furniture exactly where I wanted!
Friendly and helpful staff. Huge selection. Chris the store manager is very patient and nice. Good experience overall!
Great service and follow up, buy with confidence and great prices
Audrey was easy to work with and was very helpful with getting me info and pictures when I couldn't get into the store.
Awesome service, super friendly and really listened well to what i wanted. Found my chair quickly and it was exactly what i was looking for.
I had no problem with the sales experience initially and when I made my purchase - warm and welcoming staff. However I was misinformed by a sales associate that the likely delivery time was <2 months, and also misinformed that “we can work with you on price if that’s the one you choose” (we took our time, did further research, then went back and chose a sectional, yet no further price reductions were offered). While I was reluctantly willing to accept their lack of following through on price reduction, my real mistake was signing the paperwork that stated delivery could take up to 16 weeks, so that’s on me, even though I was verbally told how unlikely that would be. Please realize, that is ~4 months before you get your furniture... It’s truly not worth it. Additionally, as I was waiting on my paperwork, another customer called the desk and asked about their order, to which one employee muted the other mid-sentence then insisted, “don’t give them a delivery date, never give them a delivery date” at which point both employees started yelling at each other in the showroom. I found this highly unprofessional and again, I regret my mistakes of not following the red flags that I saw. Please don’t make the same mistakes I made. You are also not allowed to cancel the order under any circumstance after you pay - it is in the fine print. I’d recommend sticking with wayfair (1-2 weeks). I will not name the salesperson as I’m sure she is a wonderful person - I just felt I was told some things to get my business rather than being valued as a customer.
Samantha was our sales person who sold us a power recliner which I love. She was very knowledgeable and a thrill to deal with.
Overpriced
Jay gave me such great service today. Very informative and helpful
Such a welcoming atmosphere. Our sales representative was Jasmina, one of the best representatives we’ve come across. She was so patient with us and listened to every detail we wanted included in our purchase. She led us directly to the items we envisioned to have in our home. I would definitely recommend Ashley’s Furniture, we have used them for many years and we never had an issue with them, all the staff members are wonderful and go out of their way to service their customers.
Samantha with Ashley furniture was great! She def helped out with our decision of purchasing the right dresser for my daughter! She was very kind and very patient 😄
Loved our experience at Ashley furniture on Lima Rd! We worked with Noel, and he was great! Noel listened to our wants and made recommendations that suited us perfectly. He did the math and presented us with two great financing options. Best of all, there was no pressure! Can't wait to get our new furniture. We'll definitely return in the future when we get this stuff paid off.
The customer service is fantastic, I mean really fantastic even down to the delivery but the furniture is painful. We probably sat on our new couch set 10-20 minutes in store and it seemed great. A few weeks after delivery the seat cushions are flat and the backs are in a ball shape that cannot seem to be fixed and this combination causes horrible neck pain, any way you sit. We use our furniture a few hours each night, nothing too extensive. I've never had an experience like this before and hopefully I never will again. Please don't buy living room furniture from here.
Jacob helped us pick out exactly what we were looking for. He was very honest all the way through with no salesman pushy tactics. Very neutral in his opinions on all they had to offer so that my wife and I could just use him for questions. Once we made our decision he was very quick to get our purchase ordered and get us on our way. Thanks again Jacob!
Went to Ashley Furniture Store Noel the Salesmen was Very helpful Made my Purchase. Now just gotta wait for my delivery.. Can't wait.. So Excited.. Went back to Ashley Furniture Store Today December 19th 2020, met with Noel ...just purchased Leather Ottoman and Chair and a half to match the couch . Can't wait to have all my Furniture here at the house. Thank ya Noel for ur help.
Hello Matt, I appreciate all of your help yesterday. I felt 0 pressure... you were there to help me find what I wanted. I will recommend you and your store! I look forward to working with you again.
Our sales rep Jasmina made the process worth the trip. She was very knowledgeable about all the products and helped us find exactly what we were searching for within minutes. Highly recommend to anyone,
We made a substantial purchase a few months ago. Talked to the customer service woman a month ago to check on the status of our furniture. Was given a dates that lined up with out paperwork. Called last night. Talked to the same woman.....who acknowledged she remembers talking to me and said it will be quite some time before our furniture comes in.....whatever that means. Also was very rude. I asked about canceling. Was told there is no policy for that....which means we are stuck waiting for.....quite a while it seems. Also our salesperson will not call back. Strongly advise against buying anything at Ashley in fort wayne. Honesty and customer service are number one in my book. They didnt even come close to the mark. Buyers beware. Do not buy at Ashley. There a joke. So update...now its been 4 months and we have a few items. Customer service is still a joke. Still wont give is updates...unless we call. The other night i called and set up delivery with the manager and another salesman. Then they called my wife the next day to cancel.....because there not open that day....thats interesting....youd think what days you were open or not....then customer service told my wife that 4 months isnt bad....others are waiting longer....thats your idea of customer service?...tell us others are waiting longer?....i absolutely love the furniture they sell....but have never had a worse customer service experience....from the manager down....horrible. Also....whoever responded to this review....giving me the shutdown B.S......its not the length of time....its the fact nobody will contact us and let us know whats even going on. That has nothing to do with the shutdown....from the top to the bottom....customer service should be number 1...and you guys have the absolute worst service ever. Unacceptable.
Jay Burr, at the Fort Wayne Ashley store on Lima, was extra helpful to me over the phone when I was looking to purchase a $250 item. Rather than buy it online for a few dollars less, I called Jay back because of his great customer service!
Audrey was great! She and I looked at every bedroom set in the store along with every couch/loveseat/recliner combo while she explained the pros versus cons of each. I was planning on just a bedroom set and walked out ordering that along with a power reclining couch and oversized recliner.
It was my first time ever shopping at Ashley’s Furniture, and I was very impressed by the customer service. Noel gave us the greatest experience. Better than we expected. Very energized and optimistic. Cared for our needs and knew exactly what we were looking for. I’ll definitely be back again soon.
Very informative, polite, answered all of my questions and gave me payment options
Good.
Great customer services that worked hard on getting the right piece of furniture.
I had a great experience at Ashley furniture. I was greeted by Samantha Sanford right away who was nice and energetic. Very easy to talk to and started showing me exactly what I was looking for. I enjoyed doing business , seemed trustworthy and quickly responded if I had any questions. I would recommend others to shop there and ask for service from Samantha. very ! Very happy
Samantha helped me find a bedroom suite that fit my description and fulfilled my time needs. Working with Samantha is beneficial! I had a great experience at Ashley.
It was my first time in the store and it was a wonderful experience! The staff is very friendly and helpful, but leave you alone to browse on your own if you want. They check in often to answer questions. I highly recommend this store. I bought two beautiful couches!! IEDIT: It took 15-1/2 weeks to get my couches. Unwrapped the first one and one of the screws in the feet doesn’t fit the nut in the bottom of the couch. We will see how long it takes to get a response.
I came back two days in a row and the service was excellent. I bought furniture a few years back and I always get the best prices and service at Ashley.
Matt was very helpful in assisting my husband and me as we were trying to find a couch and armchair combination.
Paid a visit to the Ashley furniture store on lima road in Fort Wayne and worked with a sales associate by the name of Samantha. She was very kind and patient with us in trying to come to a decision of what we needed to fulfill our requirements which she was able to accomplish. She was very knowledgeable and highly motivated to assist us. Would be very happy to work with her again in the future. Good job Samantha! Update - Our furniture finally arrived and delivered on May 1, 2021. The two gentlemen that delivered the furniture were very professional and kind. Thank you everyone! Hope this COVID thing which caused the delay is behind us!!
We had a great experience and will absolutely return for future needs!
We originally went here because of a great price on a couch and good reviews from friends. Two days after buying our couch, it went on sale for $200 cheaper. We called about a price adjustment and it was the easiest experience I’ve ever had. They quickly agreed to the adjustment and lowered our bill! Joel, the manager was very accommodating! Highly recommend!
The worse experience I have ever had. If there was a negative rating, I would give that. No professionalism, no integrity, severe incompetence and a COMPLETE FAILURE on customer service. I would recommend that you pick up furniture off the side of the road before setting foot in that mirage of a competent business establishment
Salesperson, Jay, was very pleasant and did not pressure me. Explained some issues I have and he helped me decide which type of recliner would best meet my needs. Appreciate his patience.
I'm extremely disappointed with Ashley furniture. I understand that Covid has played a big factor in all the delays but we ordered our sectional back mid September. We were told we'd receive it by the end of October and then the beginning of November and then after the end of November (Never was there an exact date). During this time we received absolutely no updates unless we contacted them first and it would take days before someone would respond. Today, I called to see what was going on with our sectional and was told that they are waiting on two more pieces of it and that we'd have to wait until mid/end of December. If I knew it was going to take nearly 3 - 3 1/2 months to get our sectional, we would have taken my money elsewhere. My husband and I were extremely patient and understanding in the beginning but at this point it's absolutely ridiculous! The worst part is their no refund policy. If I haven't received what I ordered I should have every right to cancel the order. I'm down right angry and frustrated, especially considering the amount of money we spent.
Brittany was a great help! She showed us exactly what we wanted, helped us look around at other possibilities, and we were able to find exactly what we were looking for.
My experience was great! Samantha was amazing! She was very patient and took all the time I needed to feel comfortable and satisfied with my furniture! She made sure I understood everything throughout the purchasing and delivering process. Definitely will be going back!
Matt and Dave were great help! Pointed us right to what we were looking for. Very helpful! Next purchase we will be coming back to Ashley Furniture off Lima!
Audrey Tackett has helped us multiple times. She is awesome at knowing exactly what you’re looking for. Have only ever had a great experience here.
Felicia and Allyson was great!
Brittnay was great help with purchasing items for my new home! She did everything quick and made it an easy process!
If you're looking for furniture in the Ft. Wayne area look no further than the Ashley's on Lima Rd. Ask for Noel Campos and Rasim Samardzic. Those guys gave us the best customer experience that we've been a part of. They listened to what we wanted, broke down everything from numbers to the science of sleep, and guided us to a great deal. We're more than happy with our purchase and our experience.
My husband and I had such a great experience at Ashley homestore! We recently bought a new a house and were looking for a new kicthen table! Jacob greeted us right at the door and was able to help us find the perfect table for our new home and even helped us pick out a coffee table set to go with our furniture! Defiantly would recommend!
Excellent service and very knowledgeable staff. They were able to offer very good options.
The staff and sales people were very organized and helpful! They got us a better deal than we even anticipated and helped us realize what we were looking for! They were not pushy and were open and honest about delivery times!
Wonderful experience! We were immediately greeted by Felicia and treated with courtesy and professionalism. She listened to us and found exactly what we needed within our budget. We are looking forward to our next visit. Thank you, Felicia!
Was so helpful
Felicia was amazing to work with
Matt was an amazing salesman who was patient, open to our wants and very helpful
My sales representative was polite, helpful and provided awesome customer service.
Just all around good people up there very helpful
I wouldn’t go anywhere else. Audrey and her team are amazing, and actually know about the product they are selling.
Devon and Devonte did a great job delivering my bed and helping set everything up for me and answered all of my questions!
I was told a delivery date that was much better than other furniture stores so I chose to purchase from Ashley. My sales person knew that delivery time was a major priority. I received a text saying my delivery will be delayed. I responded back and now I am not getting a response. It has been 48 hours since I received the text. The sales and service in the store was exceptional. Post sale I would not expect the same treatment. I have read other reviews from people stating they are having the same issues. I strongly encourage you to look elsewhere if you want accurate delivery times if that is a priority for you. I am seeing a pattern of false promises on delivery time to make the sale.
I thought I was the only one but after reading reviews here and some Facebook it seems there are several people with the same issue. Furniture was purchased back in August and they told us 8 to 10 weeks for delivery, today is mid November and no furniture. I called and they said half of my furniture is in and they do not have a date for the other half. Very frustrating when they take all of your money at front and there is not product on time, not sure who is the manager there but I'm she he or she could be doing a better job. I will not recommend buying there unless they change the terms and find ways to change the delivery time. On a positive noto for them, the show room is very well set with lots of options and the lady that sold our product was very nice.
I worked with Felicia at the Lima road location. Went in looking for a new sofa and walked out with one locked in that is perfect for us. Felicia was wonderful. I was greeted as soon as I walked in the door and she showed me available options they had after I told her what I was looking for. It was nice having a but of variety to choose from. She was helpful, kind and set us up with a great deal. For sure would recommend her to someone.
Jeremiah (jay) is very helpful and honest to a fault. Ask for him and you will be happy you did.
Very good service Dave was great help!
Felicia was absolutely great to work with. She was super patient with us, showing several options of what we had in mind. Very down to earth and personable 😁 Keep her around!
Audrey was great to work with and made the shopping experience fun. She was very knowledgeable and knew her products.
Great survive but none of the employees or managers wear their masks correctly.
Probably the single best furniture buying experience of my life. Mark, Matt and the whole staff went out of their way to help me find the furniture I needed, in the time frame I needed, and in the kindest and accommodating way possible. I highly recommend this store for both excellent customer service as well as quality products.
Sales Associates, Felicia and Mark were extremely helpful. We got the right mattress and frame for our needs, at the best price available.
Joel was great to work with and helped me find the right sofa!
Wonderful place!!
Felicia 🏅
We had the best service with the gentleman who delivered our furniture and assembled, and very courteous!
Joe was great to work with! Helped us pick out exactly what we were looking for.
Noel Campos was super helpful. The perfect amount of helpful without being pushy. When we found out after we had made our purchase he was still in training we were shocked! Cant wait to get our new furniture!
We were greeted promptly by Noel. He asked all the right questions, was the perfect balance of attentive and just letting us look around the store. He was quick to answer any questions and there was never any pressure to purchase. He seemed knowledgeable with all the changes with Covid, what would be in stock and what might take an excessively long time to get right now, etc. Be sure to measure accurately and read the fine print with Ashley. I'd still go back to Noel, but without him on our side, I would not likely go back to Ashley.
Went in looking for a dining room table set, told salesman our taste, showed us one and ended up buying it ! Very helpful and great service. Thank you !!!
I highly recommend Matt. He was more than helpful and has keen insight on how to give the customer the best shopping experience.
Rasim was awesome! He did not hard sell us. He showed us all of our options and allowed us to make a decision ourselves. We found the perfect couch and even went with the more expensive option. 10/10 would recommend him to any consumer seeking excellent customer service. We will be returning to Rasim for our future furniture purchases.
Audrey Tackett was so helpful in finding us exactly what we wanted and we couldn’t be happier, I would give 10 stars if I could!
We walked in and was immediately helped by Audrey. She asked a few questions and took us straight to what we were looking for! Thanks for making this easy, Audrey Tackett
Dave was so nice and very informative. Really enjoyed having such a good associate. Thanks so much Dave!!!!
Noel was very helpful. He so ent a lot of time giving us options and helping us pick the right furniture for our needs. Will definitely shop here again.
Jacob helped us purchase a couch and was amazing! He helped us figure out what would fit our living room and what style to chose. He made the process very easy and I’ll be sure to go back in the future!
Joel was the salesman who helped up, he was super friendly and very helpful!
Noel Campos did a great job answering my questions and giving me guidance picking out my new living room set. I'm happy with my buying experience :)
Ashley and Mark were great! Would definitely go back !
Matt with Ashley did an amazing job getting the deal done. He was engaged and listened to my needs and wants and at the end of the day he did exactly what he said he was going to do.
Audrey is awesome to work with! This is our second time buying furniture and both times have been with her.
Noel did a really good job. He was helpful and patiently answered all of our questions. He gave me plenty of options to consider when buying my new recliner
Audrey was the best sales person ever. Very informative and knew her products .
Rasim Samardzic helped us pick out the perfect furniture set that was exactly what we were looking for and was even under our budget! He took the time to explain different types of cloth and what would be best for our family. He didn’t pressure us to purchase anything or ask us to look at anything; he was very accommodating. The setup of the gallery room was lovely. It was simple, very well organized; was not overcrowded or too much stimuli. I highly recommend Ashley Furniture HomeStore and Product Specialist Rasim Samardzic.
Audrey was very knowledgeable and friendly. She gave us great insight and made valuable recommendations. Great overall experience!!
Felicia was great she deserves 25% commission she's awesome ask for Felicia
Disappointed all around. 1. Found out my purchase was final sale only after receiving my receipt after purchase. It was never mentioned prior to the sale. 2. I purchased my sectional in August and it’s mid October and still no word on when my sectional will be in. 3. Will have to find someone with a truck to pick up my sectional when it finally is ready to ship as delivery charges at Ashley are a whopping $299!!! 4. Hoping and praying I don’t have issues when I actually get it home because a coworker has had a nightmare experience with the quality of her sofa and says the protection plan she purchased is useless which my salesperson insisted I should buy just in case something happens.
Joel was outstanding! My initial interaction with staff was “I’m just here to look and if I need anything I’ll let you know.” He did not approach me once until I sought him out. Gave me my space and allowed me to look without approaching me. Will definitely buy from him in the future! Outstanding salesman and could not be happier
NOEL CAMPOS IS AWESOME. HE HELP ME FIND JUST WHAT I NEED. FRIENDLY AND HELPFUL. HIGHLY RECOMMENDED SPEAKING TO HIM.
Chris was absolutely amazing with helping my fiancé and find the right furniture for us. He wasn’t pushy or clung to us. He let us have space and checked in on us when we needed it. I recommend them
Bree and Devon did an excellent job delivering my furniture they were very nice and it was a fast process thank you so much!
Noel did an excellent job working with us on our furniture purchase. Thank you!
Noel was so helpful. We went in to get buck beds and he made this the easiest shopping experience for us. Will be going back in the future.
Brittany Gray is a beautiful young lady with an excellent eye for style and great customer service
Today we went to Ashley Homestore looking for a piece of furniture we had Noel Campos helping us who has an awesome personality and great sense of humor. Unfortunately after purchasing our piece in store I realized my store receipt and card invoice charge were different which then prompted me to look the item up online after doing so I found the item way cheaper and if possible would like the item price matched or canceled. If someone could reach out that’d be great.
Had a great experience at the Ashley store. Noel was very helpful but not at all pushy and very easy to work with. He took us around the store just to make sure our first choice was what we wanted. Will def go again.
Audrey went out of her way on her day off to make sure my needs were met! She explained everything with great detail and was very easy to work with
Jared was wonderful. Very attentive to my needs and financing options. He has stayed in contact with me since my purchase and that is something you don’t find in retail. A lot of times once they have you sign on dotted line they don’t care how it works out. Jared has been great and I would definitely refer my friends and family to him!
Jake was an excellent salesman. He was very knowledgeable and helpful. He also helped me stay in my budget. Thanks Jake
Rasim helped us and he was great. Very knowledgeable and worked hard to help us out with mattress purchase.
We walked in, ordered, and left within 30 minutes! We had an idea of what we wanted, and Audrey pointed us in the right direction!
Jasmina was great. She checked in on us regularly but didn’t hover or try to pressure us into purchase something. We told her we needed to go home and get some measurements before purchasing and that didn’t effect her at all, she just said she’d hope to see us the next day. We returned to make our purchase and she was great. Would recommend her for sure!
Noel was a huge help! He answered all of my questions and helped me get the best price. I am happy with my purchases and experience at Ashley!
Noel Campos helped with all of our purchasing needs. He was very polite and extremely helpful. I would recommend him to anyone looking for trustworthy and professional help. Thank you so much for answering all of our questions and helping us purchase our furniture!
We had such a great experience at Ashley! Brittany was so helpful, and made the experience so enjoyable!
We worked with Audrey. She was a very nice person and helpful as well!
Noel did a great job at helping us find something that fit our families needs. Great salesman
Horrible products. Horrible service. Horrible experience. David, in sales, is a liar and will promise things that he won't deliver. I would shop IKEA before this place moving forward.
Brittany did a great job helping us! We were very pleased with how helpful and friendly she was!
Audrey did an awesome job giving us the information we needed to make the right choice. We are very satisfied with our furniture.
Thank you so much to Jasmina for the new couch!! she was the absolute best salesperson to buy furniture from! Went to two different locations and we found her at the one on Lima road in Fort Wayne Indiana! I definitely recommend you ask for Jasmina at the Ashley Furniture Home Store on Lima road when you go to purchase you next piece of furniture!
STAY AWAY FROM ASHLEY!!!!!!!!! We worked with Dave to purchase a box spring and mattress. We told Dave that we needed the mattress and box spring set right away. He told us the mattress would be possibly available in a week. No other mattress stores were open. He told us to call back on Tuesday 5/26. I did and he wasn't there. During this call I was told it would be several weeks, possibly mid June or later. During the sale Dave said covid might cause a delay. We needed the mattress right away because we had just moved to Fort Wayne and were sleeping on the floor. We found a store that had what we needed in stock. I went back to Ashley to cancel the sale and get a refund of the 490 dollars we paid. I was told by the only manager there that Ashley has a no cancellation policy and therefore no refund for items purchased. STAY AWAY FROM ASHLEY!!! 9/20/2020 Still waiting for the sofa and loveseat that was purchased the same day as the mattress. 5/22/2020 . There are NO refunds. There is lots of excuses; wood shortages, etc.
We had a wonderful experience and was fully informed about everything. I appreciate the time you gave us and ease of the process. Thank you.
Great service.
Never have I had to wait over 30 days for delivery! First they say I get free delivery and set up until placing order then it was taken away because that offer had just “ended”. I then was told delivery would be mid September but more likely would be early September. It is now the end of September and no furniture! I strongly suggest you purchase from another furniture store as honesty and speedy delivery is both lacking!
Hi have always loved Ashley Stewart, they were very nice, and everyone were smiling I like the hospitality that gave me it was very warm I look forward to coming in again. Thank you all for your help and patience.
Took time to show us around without pressure! Very polite and knowledgeable! Would come again to see her! Rate her a ten!!!!!!
While shopping Ashley Home store we found some things for the living room that were just there right fit. Audrey was a great help. Thanks!
Very good experience with Rasim Samardzic, our salesman. He was very knowledgeable and easy to work with. He helped us decide the best furniture for our room layout. He did not pressure us and that helped us to have a relaxed experience at the store.
I ordered office furniture that was in stock at their warehouse, to be delivered to my house. I explained the the sales man that I am really needing it for work and if it couldn’t arrive in a decent time to let me know so I don’t waste my money. Due to COVID I completely understood a delay of one month for delivery service. A few days before I was expecting it, I received a text stating there was another month delay. I understand things happen. That time has come and gone, we are now 2 weeks past the last expected time of delivery and no update at all! I called the store I purchased from to find out what was going on, the lady told me it could be another 2-4weeks! This was ordered in July, we are now the end of September. I do not appreciate being lied to just to get a sale, especially after I explained I needed it soon and if it would take a long time to let me know!
Chris was great help! He was very knowledgeable on the products in the showroom. Definitely recommend working him!
Joel was absolutely amazing!! Definitely appreciate the wonderful service!! For as long as he's working there I'll go directly to him!!!
Great prices during the Employee discount days. Chris the manager was cool chill dude. Then I had a women Felicia help me. She was amazing too. Very helpful. Cute too lol which always help with the sell. Thanks Ashley Furniture team!
Great selection of furniture. Friendly, helpful, knowledgeable sales people. Will definitely buy there again
While looking to furnish our entire home, we were greeted by Dave W. of Ashley Homestore. He was very helpful, kind, personable, and extremely knowledgeable about all the products and services in the store. I must say we were pretty happy with his service and confident with our purchase!
I’ve bought a decent amount of furniture from Ashley because I move a lot. My last couch I bought from them I had for 6 months and the frame broke one day when my husband sat on it. We thought it wouldn’t be a big deal because We were still within our 1 year warranty and figured they would fix free and we also payed an extra $99 for extended warranty. Well, that was not the case. They charged us another $100 to pop some screws in the front with a 4x4 brace, something we could have easily done ourselves for free. Recently we had an issue where we went through and picked out a whole living and dining room set during their Memorial Day sale. Our sales associate who I believe was a manager put in the wrong bar stools on the final invoice even though he confirmed with us that we wanted the swivel stools and not the upholstered ones. Everything gets delivered to us, but we didn’t open them until a couple months later because we were having our house remodeled and didn’t move in until it was finished. Surprise, surprise we got the wrong stools along with one of our chairs not having screw threads or screws so we could put it together. I go to Ashley with my initial bid and final invoice and show them where they made the error. They agree it was a mistake and that they will take the stools back, but I’d have to pay the difference for the correct stools because they are no longer on sale. Why, do I have to pay for a mistake you made? I’m 9 months pregnant and really didn’t want to stand at the counter any longer so I paid the extra $117 and got out of there. My husband on the other hand was livid when I told him what had happened and said he would not have paid them. Frankly, I think I’ll be doing my furniture shopping with Wayfair from now on. They have better prices, more variety, and superior customer service.
Heather is the ideal example of perfect customer service, bless your heart.
They found me the best deals and exactly what i wanted. They made my shopping experience entertaining.
Noel Campos was very helpful and professional.
I typically like Ashley Homestore .I went today to make a much needed purchase and at least three of the employees were not wearing face masks as required by their store during the pandemic. Unfortunately, I left without making my purchase.
Working with Rasim Samardzic from the Fort Wayne, IN store was a blast and he made it breeze to outfit our dream home that is currently being built. Would definitely recommend working with him. Prices were reasonable and loved all the options!
Went in looking for a new mattress and was shown the best mattress and given a lot of helpful information by Mark! He was great to work with and got us set up in a great mattress set! Thanks!
Staff was very personable and easy to have a conversation with, conducting business was very simple.
Audrey is awesome to work with she always gets you what you need
I had a really great experience shopping at Ashley furniture. Noel was so great in helping me with my purchase . Very professional and made me feel like he really cared about making sure I was happy with my purchase . I would would highly recommend him.
Audrey was super professional and dialed us into exactly what we were looking for!
Matt was a very personable salesman. He is very adroit at reading the customer. Adaptable and a lot of fun. Most sales people are stiff of personality. Needy comes to mind. Lurking. I rarely invite a sales person to join my shopping adventure. But Matt was an immediate choice. Matt has a fun personality that he can use to fit any customer. Matt knows the lay out of the store. He knows the fine details. He can build a ticket even though I didn't care to do a building project at the time. Good luck Matt. Tell your momma an them "hey " from the Buckeye.
We don't have our furniture yet, but the service was great. We had been looking for a reversible chaise sectional for a while and we were able to find just what we were looking for.
Audrey Tacket took great care of us and was patient with our needs. She assisted with us picking out a great living room set and we couldn’t be happier.
Found the peices of furniture I've been looking for for a great price and the Salesman Noel was a great help.
Our salesman Noel did a great job asking the right questions and actually listening to what we were looking for. We ended up getting a great deal on a beautiful new sectional! Thank you Noel!
Nice staff, the salesmen knew his merchandise.
I had a great experience getting my furniture with Ashley! The staff (especially Audrey) was very informative and helped me make the best decision! This was my first time purchasing furniture myself so I was nervous I wanted to get the best quality for the best price and Ashley definitely made that happen!
My boyfriend Andy and I went to this store for an area rug. We were running errands and we looked underdressed and figured no one was going to help us (since most stores don't help you unless you look like a billionaire.) But Austin approached us, asked us if we needed some help and we said that we're interested on one of the rugs. He helped us right away and started the paperwork for us. He then talked to us for a bit, and when he found out that we were new to the area, he proceeded to recommend restaurants to try. Austin was really helpful and friendly and we hope there is more of him in this world! GREAT JOB AUSTIN! YOU'RE ONE OF A KIND. Looking forward to our rug also!
Good customer service, listens to what you want and will find the answers you need. Thanks Noel!
Felicia Martin was very helpful to me in making my selection of patio furniture and helping to get the price I wanted without ordering online. She answered my question and was most helpful.
Was quite helpful when figuring out the best configuration. Was not pushy at all and gave us time and space to look around periodically and always checked up on us. Great to work with!
Audrey was very helpful with are section and finances. She is also very friendly and easy to talk to!
Felicia is top notch! Very friendly from start to finish in helping us with everything!
Nena did a excellent job!!!
Great experience with Noel for sure. We actually had fun looking for furniture. He took his time and was more than willing to take as much time needed to make sure we left with the right couch.
My husband and I went shopping for a recliner chair and Ashley’s was our 2nd stop. We didn’t want to spend a lot of money and when we walked in a very nice salesman met us at the front and asked what we were looking for. We told him that I was having back surgery and needed a new recliner. I am short so I needed one to fit me. Noel Campos showed us several and we finally decided on a lift chair. Hopefully it gets delivered before my surgery, Mr Campos said he will do his best to make it happen. Thank you for your help
Store manager took care of us, I think we got a good deal on a Tempurapedic bed. He was very personable and professional, was taking care of us and the store at the same time and didn't interfere with taking care of us! That is one store manager who is up on his game! Ashley Furniture is lucky to have him! Our bed will be delivered in 1 week , looking forward to it! 😴😴 Was satisfied with the store visit lets hope the bed rates right Up there too!!!
Very helpful. Found exactly what we wanted.
The Ashley Home team has work so hard to keep me updated on my purchases. And they are trying so hard to make sure I get them on time. Thanks again!
Audrey was very personable, had great product knowledge, worked with us to help select the best solution for our needs and she did a great job!
Everyone was very kind and listened to our needs. They helped find something that was within our budget yet still great quality. Highly recommend!
very easy sales process and very easy to deal w people there
Noel was very knowledgeable and helpful in helping us choose our living room furniture.
I honestly can’t say one good thing about this store. We ordered a bedroom set and a chair back in January. We are moving into our new home in August and our order still will not all be shipped together because items were delayed due to “Covid.” We bought these items in JANUARY. The customer service for this branch is horrible. With our items being delayed we were offered nothing. Except “free delivery” on the delayed items. I also reached out today to confirm our delivery date (for the 2nd time) for tomorrow and was told “they forgot to add your delivery.” Please buy your furniture literally anywhere else. Vans Furniture in Auburn is great.
Dave Watt is one of the BEST reps in that entire store. when we walked in, i asked him not to be pushy and he gave us all the space in the world and was extremely helpful when we had questions. Our purchase was made so much easier by Dave, and we will be back just because of him
Service was good, as expected. Sales person courteous, and knowledgeable. Good selection. Delivery date of ordered furniture is only major issue, over 8 weeks!
Great customer service! Jacob and Matt were the best. They helped us pick out exactly what we wanted.
From the moment I walked up to Ashley’s I was immediately taken care of. I worked with Joel, and he made sure I found everything I was looking for. He was very patient and kind; as I looked around before I made my final decision. I absolutely love my furniture. Sean and another guy who delivered my furniture were also amazing and made sure it got in without being damaged. Other then having to wait 3 months on furniture because of covid, & a little orange spot on my tv stand (which they are already taking care of) I will most definitely be returning to Ashley to get all my furniture.
First off, when you go in here you are greeted very welcoming and friendly, after the sale its almost impossible to get anyone to help you because you get told to contact a different department, the promotion they shove in your face constantly is so damn complicated and difficult to set up, and the financing is a damn joke, I WILL NEVER BUY HERE AGAIN, and ill encourage all of my friends to go somewhere else
We had shopped around at several furniture stores but decided to come back to Ashley HomeStore. We made a great decision! Our salesman Noel took very good care of us 😊
Joel was so helpful with us when we were deciding on which piece of furniture to buy. He answered all of the questions he had.i would you ask for him again for future purchases.
The wait for the new bedset was ridiculous 13 weeks but the delivery went smooth.
Brittany was so helpful!! This is the second time we have shopped with her and I have to say that just as before, it was a wonderful experience. She’s helpful and knowledgeable. We can’t wait to receive our beautiful furniture! Had to edit my review to include Noel in my Review! He helped us with our new adjustable bed. He was extremely helpful and knowledgeable. Another excellent experience.
The staff was friendly, professional, and worked with my husband and I to find the right sectional for our home. They weren't pushy, and when we found the couch for cheaper on their own website they were very quick to price match. Because of COVID, it took roughly three or four months to get it delivered. The delivery date changed multiple times, and was ultimately pushed forward almost two months from the original estimated delivery date. HOWEVER, I am still giving them five stars because they were in constant communication with keeping us updated. They let us know when the delivery date changed and where our purchase was in the shipping process. This information changed a number of times throughout the past few months, but we really appreciated the clear and constant communication! We will definitely be working with them again for our future furniture purchases.
Audrey was knowledgable on the assortment and very helpful on the purchase
I purchased a sofa on May 12 and paid full at the time and it was suppose to come in 6 weeks which was yesterday and now they are saying another 4 weeks. I needed this sofa this week for my daughter as she is moving into a new place 2 hours away, not in another month or longer. So now we get to go buy another sofa so she has something to use bc by the looks of other reviews it will just keep get pushed back. I will never buy from them again. I also asked about a refund since we need something by this weekend and they told me no. I mean if they haven't started making the sofa, then why can't it be canceled? When I asked how we can make this right, it was like well this happens. Well, this will never happen to me again bc I will never buy from them again and I will be sure to let everyone I know to never buy from this store, too. Very unsatisfactory. UPDATE: The date is now pushed back in to mid August. This is by far the most ridiculous experience I've ever had with any company. Their excuse, well this is happening to a lot of our customers and there is nothing we can do about it.
WORST CUSTOMER SERVICE. LIED TO JUST TO MAKE THE SALE ALMOST 3 MONTHS AND NO FURNITURE DELIVERED. EXCUSES BUT NO SOLUTIONS . MANAGER JACOB IS A JOKE !
Browsed around the store. A lot of goodies! Will definitely come back. Staff (Specially Brittany) was super nice and helpfull!
We came in and bought a sofa, loveseat, 2 chairs and 2 ottomans. We were told our delivery date was like the 20th something of June. Then it was delayed until the first week of July. Then it was the 13th of July. We ended up going into the store on July 16th and asking about it and it was there so they scheduled it for 18th to be delivered. Ottomans still not there tho. Weve been told this last week, then this weekend. We just called and now they have pushed it until the 28th of July. This is completely unacceptable and we are very dissatisfied with our experience and disappointed.
Both Audrey & Ryan worked hard to help us get our Jayceon sectional ASAP after hearing our original delivery date being pushed back. They responded quickly & efficiently! Thanks again!!
We just purchased a new home and were looking for several pieces of furniture. Ashley Furniture had what we were looking for. What we appreciated most however was the no pressure but very helpful staff at the store. Chris was amazing at answering our questions while letting us land on what the right pieces were. The price was right and the staff was great, they have won our loyalty.
I wish i could give 0 stars. We bought a new couch for our new home back in may. We understood when they pushed the delivery date back 6 weeks due to covid. When we bought this couch we were told by our sales lady that they would put the couch (5 paces) to the right of our door into the living room. Instead the delivery men just pushed it down our narrow hallway blocking off half the house and our front door. When we called and asked for help resolving the issue the manager “Chris” told is to google threshold and refused to help us in any way telling us it was our fault.
I wish I could give 0 stars. Not only did it take 2 months instead of 2 weeks, like was stated, the delivery option we chose was explained to us that they'd leave it in our living room (just to the left of the door). Instead, they walked straight down a narrow hallway (longer than going to the living room) and left it there. Now, our downstairs is cut off and we have no access to our laundry room or first floor bathroom. The manager Chris told me to google what Threshold Delivery was, even though I explained to him, I was told they'd put it in the right room.
I had the best help from the best store for home furniture. I want to thank Audrey for being awesome for helping me pick out the best bedframe the suits me most!
I chose Ashley HomeStore based on the recommendation of a friend. I was searching for new furniture (bedroom and living room) to compliment the new home I moved into. After declining help from various sales associates and wandering the store for some time, I decided that I was ready to ask questions and would accept a second opinion from the next available associate . I was approached by Audrey, who then spent hours over multiple visits, not forcing her opinion on me, but giving me options based on pictures and dimensions of the rooms I was looking to fill. I am not one to make a quick decision, especially when finances are involved. I am grateful to Audrey for her time and patience in helping me make decisions I won’t regret. I couldn’t be happier with my furniture.
Audrey my sales professional did an excellent job of taking the time to walk through my needs and find pieces that met the requirements of the individual rooms. She followed up through the delivery process to make sure I was satisfied with my purchases. Each piece is well built and fits the style of each room. Definitely a return purchaser!
Felicia was professional involved and knowledgeable in her efforts to help our furniture buying experience. She was as frustrated as we were with lack of availability of many of our selections and put forth great effort to make us happy in spite of delivery delays. We appreciate her willingness to go above and beyond. Respectfully submitted, Ron and Connie Johnson.
Purchased furniture mid May, paid in full at that time. They did explain we would have a delay due to covid at that time so we would not receive furniture until June 10. A couple days after purchase we were updated with a delivery date of June 8th. After not hearing anything for 2 weeks, I reached out twice to get an update- no response. Fast forward to June 10th, I call to get an ETA and they explained that not it was delayed until July 15. I asked if they would allow us to return the furniture but we would have to pay a restock fee of 30%. What exactly are you restocking? They continue to hold all of my money, even a gesture to not charge me until my furniture has shipped would be something. I am upset with the lack of communication and the lack of any attempt to make it right. I would encourage you to take your business elsewhere for now and possibly forever.
Lousy sales person
The two men who delivers my sofa were very nice, friendly, and respectful, they arrived early and easily got it into my home without Any issue! The sofa they delivered was every more beautiful than the floor model! I am a very happy customer! Thank you so much’
Felicia went out of her way to help me.
Salesman was very nice and helpful.
Receptionist whom ever at front desk RUDE Misleading sales practices ZERO Care and or Concern for customers
Jacob was very helpful to me with my first time buying furniture! He was very patient showing me pieces in the store and listened to what I said I was looking for/like. I was very indecisive at first, but he was very patient with me! I am very pleased with my experience at Ashley!
Do not shop here we purchased a dinning room set, a living room set, and a new mattress. Through them and bought the extended warranty through them to cover it all for 3 years not even a year and half old and the bench seat to the dining room set breaks. I call the warranty and the guy comes out and looks at it and says he will have to order parts for it. I get a call from ashley saying that the warranty could not fix it because they dont have access to the parts. And want to send out a tec to pick it up and take it to be repaired for 120 dollar fee there and back. Saying this was a curtsey because warranty could not cover it mind you they cant get the parts. On top of all this it took them 6 weeks to get the furniture to us cause they said it was all custom built from them. We get the furniture and it is plastered with made in China all over it. So I highly advise do not shop here not worth the time or money and the customer serves is atrocious.
I had a quick and easy sales experience with Dave Watt for my mattress and Brittany for my furniture set. Brittany immediately got my attention and made me feel comfortable. Both of the two make such a great asset to the Organization! I am very satisfied thus far .
The only reason I gave them 1 star is because 0 stars is not an option. Went in there yesterday evening. My wife and I walked around for a good 20-30 mins. None of the employees acknowledged we were even there. We walked by several salesmen and had a couple more walk by us while we were trying out couches. Not a single one asked us if we were being helped. After 30 mins we decided to shop elsewhere.
We had been through many local stores looking for that perfect couch. With limitations of the Stay at Home order, we also had scrolled through numerous online stores to no avail. We were so lucky in taking the Ashley Furniture and meeting Felicia. She listened to what we wanted and was able to narrow the showroom down to the perfect choice. While getting the deal done on the couch, we ended also seeing a kitchen set that was exactly what we had been looking for. Felicia and Ashley Furniture was well worth the trip!! Thank you!
I will not be purchasing from this company ever again. 2 chairs not even a year old and they want to charge me to have them fixed. Sad the don't want to take care of there costumers that have been loyal to them for years.
Great place to shop. Very friendly and helpful salesmen. Walked in 10 minutes until closing and didn't leave until about an hour later. They did not rush me at all. Just locked the doors and let me roam until I found what I liked. I highly recommend this location.
We were told by the bed salesman Mark that if we did not like the split king mattress we could exchange it for a regular king mattress. Mark also told us that him and his wife tried a split king and they exchanged their bed to a king. Mark also told us we would not notice the crack of a split king unless we had our bed adjusted. They slide apart. There is nothing from keeping them together on the side like the foot of the bed. This is a huge purchase to not be satisfied. Very disappointed in Mark and Ashley Furniture!
Noel was very professional and took care of me. Thanks so much !
We were very impressed with the CUSTOMER SERVICE, we received from Chris ( Store Manager) whom I had called & spoken with earlier in the day. Very personable, showed us 3 different options with what we were looking for. Great & personable delivery (2) young men, set up, explained how everything worked, then had us try it to make sure we were happy. Delivered in the time frame they had given me. Very impressed with the 1st phone call I made to the signing for delivery. Also a very nice follow up to make sure everything was good & to make sure we were HAPPY with our purchase. I would highly recommend Ashley Furniture on Lima Rd. in Ft. Wayne, Indiana Will definitely do business with Chris again. Thanks Again Charles & Vicki Kuechenmeister 1404 Summerset Ridge Drive Auburn Indiana 46706
It was very pleasant would recommend the store to anyone everybody was pleasant still enjoying the furniture that I got from you guys and abby will enjoy the bed
Great selection of furniture and home decor as well as great service and fast delivery. Furniture was delivered to the warehouse within 9 days of placing my order and delivered to my home within 17 days of placing my order.
DO NOT BUY FROM THEM! Was in the market for a mattress and was lied to about return and exchange policy several times. they withheld signed documents from me saying it was "standard". They said I would have 30 days to return. After about 22 days I was unhappy with my new mattress (priced at over 7K, to high to not be 100% happy). I went in the store as well as spoke to the sales rep that sold me the mattress. They are now telling me I cant return or even exchange the mattress at all. I never would have bought the mattress if i couldn't return it and they lied to my face just to make a sale. DO NOT BUY FROM THEM!
Buying process was fairly easy. I paid for delivery but setting it up was a pain. Ended up picking up the furniture ourselves.
I couldn't be more satisfied with Audrey T. She had with out of her way not just for me but also with my kiddos. After closing on a home price was a big deal..but Audrey made the whole process worthwhile
Delivery men were excellent. It took approximately 4-5 weeks for delivery. However, it gave me time to get rid of old couch and clean. Plus, I did have a big order.
Superb experience, I walked in for a dining table set and liked what they had in there sale floor model. It had some scratches but I agreed to take it coz it was pretty good sale price for that, but they delivered me a Brand new table without any scratches and said they value there customers. They installed my brand new table and chairs as per the time they had scheduled me for . I m a happy customer and I give keep going back for all my furniture needs and would recommend them to my friends and family thank you
Not a fan but always seem to have what I'm looking for, best price
Very Pleased with Our Furniture, The sales Staff was excellent, Very Friendly, We are very Pleased, A Big Thank You!!
I had the best experience with Chris king!! Not pushy, he was genuinely helpful with my purchases and everything matching. He went above and beyond any sales we ever had or could! We will not go anywhere else for any furniture purchases. He is a good person to his core!!! ✨✨✨✨✨
Shopping at Ashley's HomeStore was a great experience overall. Delivery took longer than expected, but the Delivery Guys were very professional and nice. They answered questions I had and handled my furniture with care.
From the sales people that I dealt with to the gentlemen that delivered my order. This was a great experience thanks everyone.
Felicia was the greatest. Very helpful but not pushy at all. Be sure to ask for her if you visit!
Steve was a wonderful help today when it came down to helping me find what I wanted today. He wasn’t pushy, he wasn’t following my every step like I experienced at the other furniture stores I visited this weekend, and he was very professional and sweet. I love the dining set and headboard I bought today, and look forward to purchasing more from Ashley in the future!
Great purchase experience. I love our new couch. The delivery guys were very nice . Definitely recommend buying from Ashley furniture store.
First, we would like to take responsibility for not simply saying "no" and this nightmare would have gone away. We did bow down to pressure to make a deal, because "these deals won't last past today ". That being said, we were missed lead on, from the salesperson, if dimensions of the couch were too large once we arrived home to measure we could return or receive a store credit. Per Chris the manager insisted it would fit through our door way, although, the dimensions contradicted his argument on their website. He didn't offer any help with just canceling the order that was placed less than 24 hours prior. Chris said we already purchased and they couldn't cancel at this point, and actually suggested we could hire a lawyer but ALL furniture stores practice this of once you buy there is no canceling the order simply because you have buyer remorse. In my follow up to his suggestion, at least one of their competitors, in the Fort Wayne market said this isn't always the case and there are always exceptions. Chris went as far as to suggest if we couldn't afford it "l should look at my finances before I decide to buy". I found that to be very demining. Nevertheless, we look to recoup some of our down payment and purchase price once everything arrives, by selling the furniture on Ebay or other online sale apparatuses. Lesson learned, don't give into sales pressure or you may be in this same situation. 12-21-19 I was reluctant to respond but reached out to the number provided, 48 hours later and didn't receive a Courteous return call. At this point really no one to blame but myself for a terrible decision to shop here. Another example that customer service is dead in this world. UPDATE: 2-15-20 Never recieved a follow up from my original displeasure. This is absolutely the worst customer service experience I have ever encountered. We called about the finance representative had no resolution for us and was quite rude. This is an obvious example once you buy they wash their hands and could care less about your experience and certainly your expectations. I WOULD NOT EVER SUGGEST TO ANYONE TO SHOP AT ASHLEY FURNITURE. MY FUTURE FURNITURE EXPERIENCE WILL BE WITH SOMEONE ELSE AND WILL PASS MY DISPLEASURE ON TO ANYONE I KNOW.
Chris Pettit is just great. Thank you Chris
Sales people great very helpful
Our sales to Audrey was amazing! Actually looking forward to spending money with them again
I've been a long time Ashley customer in a different state and always pleased , decided to go in to the Lima Rd location and I am beyond happy that I did . The store manager Chris helped me ..I feel like I hit the jackpot ..fantastic customer service , friendly and so helpful . Thank you Ashley Furniture
UPDATE: I tried reaching out to the number in the reply here and was told it was the wrong number and hung up on. This company is outrageous. Contacting an attorney. WARNING ABOUT ASHLEY FURNITURE: I purchased a living room set on December 8. I was told at the time it was on back order and would arrive the beginning of January. When I didn’t hear anything by the second week of January, I reached out and was told there was a mix-up with my couch, but it should arrive soon. I finally get a call third week of January saying my set had arrived, and they wanted to schedule delivery. I tried to schedule it for my next day off, but was told I couldn’t have it until February because they were so behind on deliveries. I explained that it would be a full 2 months since I had made my purchase and asked if they could do anything to try to make it right. The girl on the phone said, “No, these things happen”, in a very rude manner. Fast forward to this past Thursday (Feb 8 ), when my set was supposed to be delivered. I wasn’t allowed to see the delivery time until the day before and if I tried to reschedule it said I would be charged again. Lo and behold, my delivery time was set for 7-10 pm😡. What kind of company thinks this is appropriate? But, my hands were tied, so I waited for them to show up. 9:30 pm rolls around and I get a call that their truck is stuck in a snow bank and they still have 2 more deliveries before mine. I told him about the 2 month wait and how a delivery this late was very inconvenient. He then tells me that the company who brings them the merchandise went bankrupt and that’s the reason everyone has been waiting. He then offered to deliver it on his day off (Sunday/yesterday), and I have the texts to prove it. Wouldn’t you know, they never showed up. I had people who cancelled their plans to sit and wait for this furniture and nobody even had the courtesy to respond to any of my messages. Now this morning, my phone is blowing up with calls saying I had a delivery scheduled for today. 😡 Well, I have screenshots of my original and rescheduled delivery times to prove that’s a lie. They literally don’t care about their customers, and they don’t even try to hide it. If you’re thinking about using this company, think twice.
It took 6 weeks for non-custom furniture to be delivered. It was estimated at 2 weeks when I made the purchase. Prices and cancelation policies are also much worse than Ashley online. Their sales staff promises things they don't deliver on.
It’s very sad that the Lima location is such a train wreck considering that all of the furniture is beautiful. Our experience was nothing short of absolute torture, and Chris (store manager) is the most deceitful and dishonest person I’ve ever met. I get that salesmen are supposed to urge you to complete the orders so that they get a paycheck, but that isn’t the issue. We showed Chris exactly what layout we wanted for our sectional couch. He guaranteed us free shipping and we thought it was a great deal. We waited 5 MONTHS to receive our furniture and then upon arrival, turns out that he ordered the wrong pieces. We let him know and he told us that he would take care of it, only to have the same incorrect pieces delivered a month later. He told us that because this was “our” mess up that we would be charged for restocking fees and followed that with, there was nothing that he could do because “we signed the order form”. Chris had been contacting my boyfriend through text message and was trying to squeeze as much money out of us as possible, and we had all messages to prove it. Absolutely ridiculous. We ended up getting ahold of the owner and let him know what an awful salesman and manager that he had at his store, and he ended up giving us a credit to make up for this awful excuse of a “customer service rep”.
Absolutely horrible!!! Ordered a recliner a few weeks ago and still haven't gotten it. These people still have no idea when I will get it. The salesman told me 2 weeks. The "manager" Ryan told me I was out of luck when I told him I wanted my money back!! He wouldn't even give me a future discount or anything. This place is full of incompetence and will NEVER see me again!!! Also bought some coffee tables off of their floor. When we got them home they did not set right. Found out that they weren't even put together correctly. When I called the "manager" about this he again told me I was out of luck and didnt even offer to compensate me. I was actually embarrassed for them. Can't believe they cant even put coffee tables together properly!!
The Delivery Guys were Great!! Done in a timely manner!
Don't buy furniture here. Rip off. Price online is $100 cheaper but they won't honor it in the store. All they care about is the sale. Update: I tried. I was not allowed to speak w a manager and then was told they were busy. I ordered the wrong facing chaise. I returned to the store to order something else that would amount to the credit I would receive after a $400 restocking fee + another $100 delivery charge. I selected the Dorsten sofa and a rocker recliner. When I got to the store the sofa was $100 higher. This confused me and I ended up choosing a sofa for the price I needed and was a duplicate of the Dorsten except it was 13 " shorter! I spent $1722 in your store. Unacceptable.
Furniture arrived in a timely manner in excellent condition.
My husband and I went to Ashley looking for some furniture for our nursery. I am 23 weeks pregnant with twins, and am expected to deliver within the first week of April. We went a few days after Christmas, and had an amazing salesman who made the experience quick and easy. We were looking to buy the Willowton kids dresser, when our salesman quickly found that the adult version of the dresser was $100 cheaper, so that is what my husband and I decided to do. We also bought a beautiful recliner. He told us upon purchasing that the sale is final and there are no refunds UNLESS our pieces come damaged, which would obviously be on them. Well, guess what happened! The recliner came, and as far as I can tell, is completely fine. The dresser? Another story. My husband was here when all was delivered, and he said the delivery man even knew something was not right with the dresser. The complete right side of the dresser is totally damaged beyond repair. The strips the drawers slide and sit on are ripping out from the inside of the dresser, and we aren’t just talking about a few loose screws and bolts. The wood has even ripped off with those. Then one of the brackets looks as if it was snapped in half, and then hot glued/super glued back together. I am FURIOUS! We quickly called Customer Service who told us we had to schedule a time for their service guy to come see us. Well, after scheduling the wrong time, I had to call and speak with Customer Service again and the lady was very rude. Telling me that my husband and I needed to take off ANOTHER day of work to accommodate THEM, when THEY are the ones who delivered their brand new piece damaged. I do not have days to spare as I will be taking maternity leave soon, and I explained that to the lady. Then she asked my husband and I to drive the piece back to Ashley ourselves, where it could be serviced there. Because a 23 week pregnant lady can assist her husband in carrying a heavy dresser down the stairs and into our SUV. What an idiot. So now we have to wait until the END OF JANUARY for this service guy to come out at 6 in the morning because that was the only time he could come on a day my husband already has off. When the service guy we spoke to so he could already tell the dresser was not repairable. I have NEVER had these problems with Kittles or Klopfensteins, and will never be buying with Ashley again. Clearly, it should have been a red flag to my husband and I when they make you sign your life away at time of purchase stating there are no refunds. All I want is a NEW dresser for my little girls that is safe and functional, yet Ashley thinks it’s acceptable to come repair the damaged piece. What brand new piece of furniture already comes damaged? I will be telling everyone I know about my experience with Ashley Furniture, and it will not be a pleasant review.
I had went to 4 other stores and found something I liked but when I went to Ashley I got something I didn't bargain for....so much education and customer service excellence. Every place I went they told me about the bed but at Ashley mark not only provided education on the beds but facts and health benefits of what the bed package could do for me and my sciatica....thank u mark for being so passionate about helping others so sleep better!! I would have never spent this kind of money had I not had the education of all the health benefits behind my decision!!!
Ordered a new bedroom suit from Ashley Furniture and it was delivered on time. The delivery men were very professional and considerate of our home and where we wanted the furniture placed in our bedroom. They were quick with service and careful with the furniture while setting up. I love Ashley Furniture! I will continue purchasing from them. GREAT SERVICE, GREAT QUALITY PRODUCTS!!!
Our first purchase experience started on a positive note because of the salesman who exemplifies excellent customer service and genuine care, however the back end of the sale picked up by their 'Free Home Set Up' was much less than disappointing. The installer was cussing in our son's room while setting up the bedroom set, and after he left, we discovered damage, misplaced screws and missing bolts necessitating another hour of my time to find more bolts, redo most of his botched assembly and repair damage on the face of the dresser. We returned months later on one premise, to get the matching desk and again the same fantastic salesman helped with the transaction, but everything that followed behind his efforts was another major disappointment. Extensive delays far beyond what was promised, lack of follow up from their staff, a rude tone from the receptionist, all added up to a final conclusion for us... Ashley Home Store, we're done.
2023 Coming back for More! So happy with our first set, getting another sectional for the basement. Super satisfied with the custom shortened leather loveseat configuration to make room for a matching recliner. Got a great deal....and even donated to one of our favorite charities...Gateway Woods Home in Leo! Thanks Luke! 2020 Matt at Ashley got me a great deal and helped me get the right style of sectional , chair and couch for our hard to find casual french provincial look in our house. Went ahead and got all new. So glad we did. Very comfortable, when we picked it up, the delivery men were professional and careful.
These gentlemen showed up within the time frame, were very professional and quick. Definitely recommend this store
Poor customer service! My salesperson was Sammy, who was nice and professional except for when it came to helping me with a customer concern. I received my order. brought it home, then realized the that both my receipt and sofa color were wrong. I called the store on sunday, let Sammy know my issues and she stated that she would let the manager know and get back with me. Since i didn't hear back on sunday the remainder of the day, I followed up on monday. I was then told that she was out off that day and that i needed to call back today, so i called today @ 10 A.M and was told to call back at noon when Sammy comes in. So i waited and called at 12:30 pm and then was informed she was off today as well and that her schedule had gotten changed. This wasn't the end of the world, as i had gotten to speak to the showroom manager. I explained to the manager my issues and explained i understand based on my receipt that i received what i paid for, however i explained this was not the color i stated i wanted when i was there back on 12/7. The correct color i wanted for the item was physically in the showroom and i showed her specifically that i wanted gray and not tan. Now I understand that mistakes happen but i am just wanting an exchange for the correct color, not even a refund. I who lives an hour away will bring the original sofa back and pick up the new once it arrives even. None of this mattered and the manager stated that i would be charged a 30% restock fee for the exchange. I was really trying to work with them and was very polite and was trying to give them a chance to keep my business and TAKE CARE OF THEIR CUSTOMER, but he stated this was all they could do as they were not willing to waive 167.56 (30% overstock fee) in order to keep me as a customer. I am very disappointed in their carelessness for the customer and to not care about the customers satisfaction at the end of it all. I was given the customer service number for this store and email, contacted them and they stated that this was a in store problem and that there was nothing he could do either, that it would be up the the salesperson to talk with them. With all this happening now, i will not recommend this place to anyone, as to taking care of customers does not appear to be a priority. Clearly based on the response from the owner they do not feel the need to truly understand the problem. Its comes down to what was originally communicated when in the store the first time. The customer wanted gray not tan. They clearly will always back their employees vs the customer no matter the circumstances.
Happy with the visit. Our salesman did a great job. Purchase made.
Salesperson Evan was awesome to work with!! Please ask for him when you go in to purchase your beautiful furniture! ;-)
Great customer service. The people are very helpful and there when you need them but, would also give you time to think things over without being pushy.
Large selection. The salesperson helping us was professional however it appeared like a couple of other salespeople were messing around in the back of the store.
Our experience at Ashley furniture was wonderful thanks to Rasim! We are parents and needed a new sofa as we expand our family with foster kiddos. Rasim was very patient with us as we contemplated and the kids “tested” every couch. The prices seemed fair and we are working towards buying our new sofa now.
Living room furniture & kitchen table.....great deal....
They showed up early and got everything set up very quickly!
They make mistakes won’t own up to it or even try to make it right just ignore you
Jake walker was very helpful and patient with me and my fiance when getting our furniture. He kept me informed when our new furniture had arrived and was being delivered. He even came in to help me on his day off (different work schedules) so i highly recommend ashley to anyone needing furniture. And make sure you speak to jake, our experience with him was incredible. Thanks guys
Great experience. Felicia was excellent! Great product knowledge but more important a smooth, no pressure sales experience! Great work Ashley! You delivered!
I was looking for a bedroom set for my granddaughter. When we came into the store we were greeted warmly and my granddaughter (age 11) was listened to with great respect which was very important to me. She found the bedroom set she wanted and the sales person (Steve Reid) spent a lot of time showing us options and when my granddaughter asked questions he did not defer to me but listened intently to her wishes. I so appreciated his working with her as well as me. He was amazing! My only complaint would be the time it took from ordering to receiving the furniture (a month). The two men who delivered the furniture were very nice and put things together quickly and accurately. Very good experience with this company!
Work with Logan, he will make sure your furniture needs are met and delivered seamlessly!!! You’ll want to buy him a pizza afterwards!!
The staff was very helpful, and I walked out with the couch I wanted, just hope it doesn’t take the 6-8 weeks they say it will take to arrive. Update: came no later than expected. Delivery crew nice, and professional
Very helpful staff that customized a sofa that fit my space and style
Mother nature and a new couch, beat that!
I recently went into Ashley off of Lima Rd. just to look at what was available. I am moving to Nashville, Tennessee here soon and figured that I would find what I liked and call an Ashley Furniture down there to place my order and avoid travelling with it. I walked in and immediately started looking around and Audrey ended up talking to me. She knew after a few seconds that I wasn't planning to buy anything, but was still very helpful. After a few different visits to the store to look at ones I found online, and non-stop help with finding each piece, Audrey and the store ended up making me a deal I couldn't refuse for the 1 sectional I found that I loved. I even ended up buying the ottoman with it as well with the extra savings. I had called many of the furniture stores near Nashville and none of them could even come close to the pricing. So, I bought both pieces and am now hauling them down with me! Worth the extra little bit of work!
Had an ok experience purchasing the furniture nothing out of the ordinary. But after dealing with the rude individual at the pickup/distribution center I will be taking my business elsewhere.
(Translated by Google) Very good service, the girl who attended us was very friendly, she explained everything very well. I would buy again in this place (Original) Muy buen servicio la muchacha que nos atendio muy amable, nos explico todo muy bien. Volveria a comprar en este lugar👍
We had great customer service and had a great experience.
Great help always good shopping there we will definitely go back again...
We enjoyed our shopping experience with Sedina. Even though we knew what we wanted going in with our sectional selection, When it came to my ideas on a console she directed us to the perfect choice. We are excited to see our new room come together. Sedina was very personable and a pleasure to work with.
My mother and I purchased a corner chaise and ottoman today from Ashley’s Homestore. Sedlina Bear who helped us made it very easy, answering questions and just making the whole experience great. Thanks Gabby Hartley
Conversion of people with money and the elderly
Sedina did an excellent job at helping us narrow down what we were looking for in a sofa. She was friendly and easy going, absolutely no pressure!
Sedina was a huge help in helping me decide what furniture I wanted. I went in not sure of what material I wanted & she explained what would be best for me. Very personable, highly recommend her!
It was a great experience!! Everyone was very nice and answered all my questions. Ryan Donaghy was great to work with and was very helpful with helping use purchase our furniture!
Just shopping for a new kitchen table. Didnt have anything I liked but they were having some good sales. Sale associates were really nice and helpful
Chelsea and Chris were great to work with!!! Both were very helpful and very knowledgeable. Thank you!!!!!
I have tried to cancel my recent purchase with Ashley Furniture with the Manager due to recent medical prognosis. Of course I have not heard back yet and my furniture delivery date is October 3rd. I may be sick but if I have to sit across the street in a wheel chair with a poster board with my dissatisfaction, with Ashly Furniture I will. I encourage anyone who has been Bullied by these people Ripped off and is willing to stand out there with me to do so. We can set a date and time, if not I surely can do this on my own I have nothing to loose.
Came ready to buy and had lots of help and lots of choices... couldn't beat the price online and service was excellent.
Sedina was fantastic, she was knowledgeable honest and I will do business with her again!
Sedina is the absolute best!
Sedina Bear was extremely knowledgeable and so helpful! We had a great shopping experience and are excited to get our new furniture.
Sedina was very friendly to my wife and I she was amazing she set us up with a awesome reclining couch and a nice tv stand would definitely do business with again she is amazing thanks a lot!!!
Prices are good, lots to choose from.
Very good experience will go back and recommend. Thank you!
Stopped in a few days earlier and spoke with John who was extremely helpful but we were still shopping around. Wednesday we returned and Sedina helped us as John had already left. Sedina has a wonderful outgoing personality and was very knowledgeable. Our purchase went smoothly as she explained about the order as well as the extra plan we bought to cover stains, rips etc.
Finally purchased the couch I have been wanting for some time now. Sedina was such a great help too.
Bravo to thy sells gal!!! Prices are a total bummer though.!
(Translated by Google) Fantastic !!!, excellent prices for a lot of quality. Friendly and highly qualified staff. (Original) Fantástico!!!, excelente precios por mucha calidad. Personal amable y altamente calificado.
Nice place, great selection.
THERE IS A NO RETURN POLICY!!! EVEN IF THE PRODUCT HAS A DEFECT. SHOP SOMEWHERE ELSE THAT BACKS THERE PRODUCTS UP. I RECIEVED A BROKEN DRESSER AND 4 BROKEN REPLACEMENT DRAWERS!!!! STAY AWAY
very poor customer service
Very respectful sales people and not once pushy in any way shape or form! The quality and price absolutely couldn't be beat!
I bought family room and dining room furniture from the Fort Wayne Lima Road location. It took me a long time to make a selection but Felicia was wonderful. She was helpful, patient and so accommodating, even being willing to have display pieces moved around to give me a better idea of how pieces would match. I initially had an issue with delivery date but the Manager Steve Reid was awesome!! He went out of his way to get things promptly fixed and got my furniture delivered more quickly than I anticipated. Furniture arrived exactly when promised and in perfect condition. I would recommend this location to anyone.
Sedina is very knowledgeable. She was a lot of help in making sure my mom and I got exactly what we were looking for. 10/10 recommend going to her for any furniture needs! Thank you Sedina we appreciate you!
Chelsea was great to work with! No high pressure sales tactics and worked with us as we changed our minds 3 times to pick the perfect furniture for our new home. Great service and no hidden costs, we were given all prices up front. We still thought about it overnight and wasn't chastised for wanting to take our time to decide. Nice to work with someone who wasnt only focused on making sale.
The staff at Ashley helped our furniture buying experience immensely. They were kind, respectful and offered great insight and ideas. We loved working with Chelsea and will DEFINITELY go back there when we’re ready for basement furniture :)
Very helpful and knowledgeable on the products! Also very friendly- very satisfied with our visit!
Sedina was wonderful with helping my boyfriend and I find the perfect mattress to go with having back issues. Thanks for the amazing experience
Not recommended. Staff doesn't know how to talk in front of customers.
I will never shop here again and I will tell all my friends and family along with anyone else I may come across not to ever shop here. The no return policy is a the biggest joke and scam ever. They had us sign up for their financing program. We changed our mind on a table before it was even delivered. When we went in to cancel our order they refused to not charge us but to give us in store credit and charged us re-stocking fee of $250.00. (we never received the table). So now we are out of $250.00 and are paying interest on in-store credit. WHAT A SCAM AND RIP OFF. SO TO ANY ONE READING THIS, I STRONGLY RECOMMEND YOU SHOP ELSE WHERE!!!!
Pretty ridiculous the Ft Wayne store will put a 15yr old out on the corner when the heat index is 112 degrees with no shade.
We searched everywhere to find the right chair for our kitchen table and found this perfect chair at Ashley. This chair is high quality and has beautiful gray fabric and legs. And they are super comfortable. I love the modern yet retro style. After explaining to our product specialist, Felicia, in Fort Wayne what exactly I was looking for. She found this perfect chair and believe me it was not an easy job. We had been to 15 other furniture stores before we found what we were looking for at Ashley. I will definitely go back there the next time I am going to buy furniture.
WORST CUSTOMER SERVICE EVER i return my kitchen table due to defects and a kitchen chair because the backing was coming off I just now received my kitchen table basically was told that I need to live with the defects. I was also told that they would repair my chair I have my chair and they glued the backing. It is extremely obvious that they glued the backing. Of the chair. I will never purchase anything from this store again It has been a big disappointment especially for the price that we paid for this furniture. I am so hurt, and disappointed I am sorry to say but I Will not give anymore chances. The first time my table was returned to me not one thing was done to it. The second time it was brought back was when i was told that it is what it is and a polish was put on it. I which i could attach pictures of how the backing of my chair was “glued”. It is an eye sore. I could have glue the backing myself. To purchase warranties if anything “is wrong “ with items is a waste of money and/or confidence that things would be made right. On a positive note each time a delivery guy brought the items to my house they were very pleasant and patient while i would call the store again to share my frustration with what was just delivered
Went in to Ashley looking for a dining room set with my sample flooring in hand. Just couldn’t make my mind up on which table went well with my colors and style. Sedina B. must have sensed my struggles as she came over and gave me so many ideas & possibilities. She took the time to listened to my vision & understood exactly what look I was trying to achieve. She definitely took the stress of picking out the perfect set right off my shoulders. I’ve been a customer of Ashley Furniture for at least 15 years and have always had outstanding service and today I was impressed more than ever. You should be proud to have such a service oriented sales consultant such as Sedina working for your company, she is definitely a great asset.
My husband and I had Ray as our salesman! He was phenomenal!! He worked out a great deal for us on a brand new bed frame that we are in love with! He was respectful and personable. Most other places we went, looked down upon us because of our age, but Ray walked right up to us and treated us with kindness. This is our first big furniture purchase as newlyweds and we couldn’t be happier with purchasing this from Ashley Furniture. My husband picked up the bed frame and box spring today & also had a great experience!! We will be back.
We got a sofa and a love seat from there. We encountered multiple problems and they were not handled well. 1.) There was a 2 week delay in delivery. The week before it was due I called and they said it would arrive next week. So we got rid of the old one and sat on the floor for the next 3 weeks. This was the point Ryan the sales guy ( he called himself a manager) stopped responding to me. 2.) When the sofa was delivered they forgot a cable for the recliner. No sorry, no nothing....I had to get it from their distribution center myself after paying $100 for the delivery. 3.) The love seat was not assembled correctly and my wife told them at delivery already.... No one followed up, no sorry, no nothing.... I had to call them and was surprised to find out they could not come out for 2 weeks to even look at it. After 2 weeks a guy showed up, looked at it and said he needed to replace a part.....2 weeks later the part arrived and guess what....it took a other 2 weeks for him to finally show up today and replace it..... A total of 6 weeks that we could not use the love seat.... This is the first and the last time I bought anything there.... If I could have given negative stars I would have. I cannot recommend this place. A paying customer is treated like a dog... No thank you... never again.
We had a great experience yesterday at Ashley furniture. We want to thank Sedina so much for her kindness and great help! With her help, we were able to buy all the pieces of furniture we came in for in just one day. It was a breeze! Thank you very much.
Great friendly staff. Was in and out in no time. Would definitely recommend. 👍
Sedina was a joy to work with and was very patient working with us (since we weren't sure what we really wanted). Once she knew what we were looking for she lead us around to all the pieces that would fit. Got us exactly what we wanted and out the door quickly. Thank you for all your help!
Sedina did an excellent job with getting us the right bedroom furniture for our house. She also got us the lowest price possible. I’m super happy with what we got and can’t wait to pick it up here soon! Thank you Sedina!
Sedina was beyond amazing! I love how they treat you as family right when you walk through the doors down to the moment you leave. Everyone was very knowledgeable about the products they sell and answered all the many questions we had with no hesitation. Ashley HomeStore will forever have our business thank you all so much again 😊
We had EXCELLENT customer service while shopping for a sectional at Ashley. Chelsea did an amazing job of presenting all of the options within my stated price range. I was thrilled to get a much better quality sectional than I was expecting because of a great sale. We LOVE it & are so impressed with the service from Chelsea!!
Sedina helped me out with my first purchase ever for furniture!! She made me comfortable picking everything out, listened to my concerns and was very friendly! If you purchase from Ashley furniture, I’d definitely recommend buying them from Sedina!
Very good store. Not the highest quality but reasonable pricing for the quality. Do not use their financing if you dont have to. Pay cash if possible or pay within the 90 day same as cash.
Cheap overpriced junk with pushy salespeople...avoid.
Fantastic shopping experience with Sedina
I had the greatest customer service from Sedina with Ashley Homestire on Monday. My experience was awesome. She helped me beyond my expectations!!!
I just bought a new couch with a chaise from Ashley Furniture Home store. I worked with 2 sales associates - they were Sedina and Travis. Both were very helpful and answered all of my questions. I very much appreciate them!
I want to start out by stating that I have been an Ashley customer for years! Prior to moving to Indiana everything in my home was purchased From Ashley furniture of Orlando. So, in knowing the quality of Ashley furniture and they're great customer service it was a no brainer that I would go there to get my furniture for my Indiana home. I was greeted by the most pleasant sales person, Aubrey was amazing! She would be a blessing to Anyone's team. The nightmare started when we tried to schedule delivery. The window that I was given was off by 3 hours. I own a business in Fort Wayne and my time equates to money . I had to pay one of my employees to sit at my house for 6 hours waiting for someone to show up. When they did finally make it I noticed a blood stain on the cushion as well as grease stains on the arm and backing of the chair. I immediately called customer service and they apologized and said it would be taken care of. About 2 weeks later I got a call saying that they are going to come get the chair. The date that they are coming to get it is mid June. Keeping in mind I bought the chair in April. They came and got the chair again at a completely wrong time, thankfully the young man that picked it up was super nice and came back to get it when I could meet him. This brings us to yesterday, end of June when I get a call from customer service to tell me that the chair is ready and they are going to make me their 1st drop off at 7:00 a.m. FINALLY! Something appears that it may be going right at the store. At 6:30 I receive a call from the young man who is going to be Bringing me back the chair. It was the same young man who picked it up. I will have to give this man all the credit in the world because when he called me he told me that the back paneling Had holes in it and there was no way he was bring it to me like that because he knew I would not be happy. He apologized and said that customer service would call me and let me know when it would finally be ready. For the crazy amount of money I spent on that chair, I should not be having these problems. From what I understand from other people who have had very similar problems to me this is an independently owned Ashley's and not a corporate store. The sales people and the delivery people are top notch but, the customer service, morals and integrity leave a lot to be desired. I will not be returning! And I have seen other people who have left negative reviews and your response is to call customer service. Please don't belittle Me like that . I would rather have no response. Because your customer service is the part of the link that is broken.
Sedina was wonderful to work with. She explained the products well and helped us make the best decision for our mattress. She was very professional and helped to make a stressful purchase easy and simple!
We got our mattress two weeks ago after waiting for three weeks, which isn't the issue. What the issue is, is that when the delivery people came I told them It is better to bring the mattress around since it is super narrow to fit it through our door and squeeze it through the washer, dryer, and oven. Well, they never listened and roughly forced it through! Seemed as if they really were rough with getting the mattress upstairs. We noticed after they left the bed was bulging out and tried calling and told them about the situation. Called the number that the store gave us after we were told we would be taken care of but still understood we probably had to call the store for protocol or something. Talked to the number which found out it was corporate, sent them the pictures of the bed and kept being told we would hear something the next day. They are sending the bed through warranty and said we probably won't hear anything for weeks! I feel it's ridiculous for something we JUST got and was the delivery peoples fault And forgot TWO of our pillows. Was told to just deal with it and to learn how to listen when I was told It cannot go through the warranty for THEIR peoples' mistake! We honestly love our mattress and appreciated the person who sold it to us but this is becoming such a HASSLE for something that seemed too simple to just have someone fix or replace it. We at this point wish we can just get our money and go somewhere else. Since we can't though, we just want the verdict and not do business here since now we know what we will have to go through. TOO MUCH OF A HEADACHE! Also was told another company was suppose to pick up our old mattress and such and that has still YET to come either!
Sedina is hands down the best sales associate I’ve ever had!!!
Walked in looking to buy an office chair, and I remarked to one of the associates there I'd been having some lower back pain. They were extremely friendly, and eventually had me settled in on one of the brand new Tempurpedic beds. I tried it out awhile between friendly chats, and ended up ordering one for my bedroom. Ten outta ten.
They deliver furniture today but missed one item .I call them and their manager assured me to deliver it in one hour .And they delivered within 45 minutes.Wonderful service n superb management 😀
Michael was very helpful without being pushy. We feel like we got a great value for the furniture we purchased. Very good experience!
Sedona was super nice, very personable, and only gave us the information we needed and didn’t bombard us with unnecessary purchases or information. Very pleased with the customer service she provided. 10/10 :)
Sedina was awesome! We even went around and comparison shopped and still came back! Definitely appreciated all of her hard work and helping us find our bedroom set for our home.
Great customer service!
I am very impressed with the service that Ashley furniture provided. Our sales rep was a delight to work with. She wasn't pushy and I appreciated that. After we bought the furniture she contacted us several times with updates on delivery and letting us know about special sales. Our furniture arrived yesterday and we are delighted with it. The quality is very good. We expect the sofa and recliner we bought to last a long time. I would definitely recommend Ashley Furniture.
Nice store, pricey
Don't even bother with the extended warranty. And don't expect them to honor their warranty. Buyer beware.
I had a great experience at Ashley today. I felt that the sales girl knew exactly what she was talking about and I was very satisfied.
It's a great place
THIS PLACE DOES NOT EVEN DESERVE ONE STAR. DO NOT SHOP HERE!!! I purchased furniture from this place in the middle of April. When shopping I told the sales person that I needed my furniture by the end of may because I was moving. I was promised that I would have my furniture by that time. After I made a large down payment and signed paperwork I was told my furniture would be in by the middle of may. Since then the date my things will be in has been pushed back every week. When I call, the customer service people are rude. One lady even laughed at me when I was telling her that I was going to make a report on how poorly they do business. No one can give me an answer as to when my furniture will actually be in. Every week I get told "it will be in next week" and it does not show up. No one can explain why the date continues to get pushed back. I have not been offered any kind of compensation for my trouble. I was told I can not get a refund because they "don't do refunds." I have made 2 monthly payments on furniture I do not have and have no idea when I will get it. Spend your money somewhere else!!
Absolutely loved working with Sedina at Ashley's at Jefferson location. She knows her stuff when it comes to furniture needs and no pressure to buy one item over the other. So glad we stopped in today and got to work with Sedina looking forward to getting our new beautiful bedframe. And we will for sure be back for any of our future furniture needs. Thank you so much
All China make
Sedina took care of two large purchases for my family in the same week and when is AWESOME! Love that no one rushed us out of the store even though we didn't finish our purchase until after closing.
Sedina helped us find the perfect couch for our first home! She was so so helpful, super sweet and funny! Definitely will be back:)
Every one at that store did everything for me. Not just to make a sell, but to make sure that I am satisfied with the Ashley products. I will buy the rest of my furniture there, because of the service that I got
Never purchasing here again. From order to delivery, they were 30 days later than their estimate. Their after sales customer service was lacking. The delivery process is not customer friendly. They claim to be at the mercy of "the warehouse", who they treat as a separate entity.
Bought a bedroom set and I haven’t even had it for a month and the paint is coming off of everything it looks horrible. For being over $900 come on and no returns? Should of known. I wouldn’t waste your money. 😡
I had a great experience at the Lima location. The sales associate (Chelsea) that helped me was very knowledgeable and quick with answers and pretty easy on the eyes. Fantastic impression and will be returning for future business
Michael and Ryan were very friendly and incredibly knowledgeable about the products. Overall great experience purchasing a mattress and a sofa.
Michael Boylen. Great guy, but even better salesman.
Michael was very helpful in helping us find the perfect couch to fit our space, and budget. We will definitely be shopping at Ashley as we furnish our house for years to come!
I went to Ashley HomeStore looking to purchase a new couch for the living room. Michael was our salesperson through the whole process. He was very patient and gave us great insight on how the couch was made and how to take care of it. The couch I purchased was a perfect fit and is still extremely comfy. I will definitely start my shopping at Ashley HomeStore when it comes to my next large furniture purchase. Great staff and a great selection of inventory.
Great service and a great price. Chelsea was an amazing help with all our options and our final selection
Michael from Ashley Homestore has been nothing but helpful and kind since first contacting Ashley’s Homestore wanting more information on how to go about purchasing furniture to have in time for when I move. The whole process of placing an order for living room furniture to dining room furniture has been a very easy, and quick process with the efficient help from Michael at Ashley’s. I couldn’t be more excited and thankful for the help I have received so moving will be much easier for me! I highly recommend Ashley’s HomeStore Furniture!
Chelsea nailed everything, we received a smooth a quick transaction on the furniture we chose. She is detailed and thorough with the quick process they follow from start to finish. We were in and out in less than 1 hr! Thank you Chelsea
Great shopping experience with a very knowledgeable and helpful professional.
Chelsea is the best! She helped us find everything we were looking for without pushing us to buy something!
Chelsea at the FW store made our experience such a breeze. I can't stand pushy salesmen and Chelsea listened to what we wanted and only showed us things that fit our list. She also chased off the pushy guy who wanted to sell us a mattress we didn't want. Even after the sale she checked in with us and always had an update even if things hadnt changed. She is now our go to gal for any furniture. Even if she is busy with another customer she made a point to keep up with our questions as they came. I highly recommend asking for her directly when at this store. Thanks Chelsea!
Good furniture but cheaper on there website
First time we went there we were so happy and loved the service, so we went back. HUGE MISTAKE. The sales person was not professional at all. Was texting my husband weird things not related to our table.. we called multiple times about when our table would be in and they told us they would keep us updated. Called back after a month and they said they "forgot to call us when it came in". Legit the worst ever.
Overall the experience was good. Sedina didn’t push aggressively on selling things I wasn’t already looking for. I generally get frustrated with sales people so it was a nice change from the norm. She helped me find exactly the things I was looking for, and she stayed in touch for a few months while I chewed on what to purchase. Only reason I didn’t leave a 5 star review is because of the no return policy. I had to sign a paper that acknowledges I cannot return the furniture I bought, period. It’s a brand new sofa. Seems like a shady business practice to me. The comment made was that it’s a standard thing other places do, but just from some Googling I’m pretty sure even Ashley doesn’t always do this. Fortunately I only bought a low end sofa for now, but having a no return policy is definitely a reason I’ll likely pick up nicer furniture elsewhere.
Sales rep Scott was awesome! Very knowledgeable, helpful and not pushy!! He also had the design manager stop by with us to talk about our selection. You can't go wrong with Ashley!
My experience was wonderful. I got everything I needed in one stop with the help of Sedina! She was friendly with great ideas.
Loved the people there. Michael was a great help and was very attentive to our needs. Their prices are also pretty good.
Spectacular customer service! Love the selection!
Nightmare!!!
Great customer service and variety of furniture
Logan ramsey helped us purchase a new sectional today, and he was genuinely helpful, and shared information about the options and fabrics to help us make the best decision for our wants and needs. He wasn’t pushy, and helped us get a good deal. I can’t wait for our new furniture to arrive! Thank you!
Good service from Cheryl. Nice store.
Everytime I've shopped here the sales staff has been exceptional. They work with you and take the time for you to make your decision never rushing you. Chris is one of the the best salesman in the store answering any question or concern you have. Highly recommend this store for your furniture purchases.
We walked in to check out a few sofas and Sedina met us at the door! So helpful from the get go! And we really had a great time chatting with her while she helped find what would be best for us! It was a great experience that ended with finding exactly what we wanted!
Sedina was a wonderful Knowledgeable sweet saleswoman! We truely felt comfortable! Not like most times where you walk in and feel like you get pounc4d on! LOL We will most definitely come back in the future and ask for her again!! Thanks Sedina for making it so easy to find what we were looking for!
Beware!!! There are no returns or refunds. Even when the furniture comes damaged!! They will not replace it, they’ll just order some new parts from China for you to replace. High prices for the same quality stuff you can order on the Internet. Manufactured and partical board garbage. You’re paying them to get the products from China, put it together and then box it up. You’re paying for the brick & mortar. Get it cheaper online. Poor customer service. They don’t respond to emails or answer the phone. We bought the 4 yr Warranty for nothing. Worthless company, Do Not Buy from Ashley. Order from another company with a good reputation and a return/refund policy!!!
Great customer service!
I went to Ashley furniture with the intention of looking around and seeing what they had to offer, but right after walking in me and my Girlfriend were greeted by a man named Scott, he helped us with loads of knowledge and could tell he actually cares about the people he helps. We planned on going in the next day to purchase but due to sickness we couldn't make it. After further thinking about it we decided we should look around at other furniture places in Fort Wayne to see what all is out there, but not once did we find the product quality or customer service that we found at Ashley. About a month later we went back to Ashley and found Scott again and purchased. I am pleased to announce that anytime I'm thinking about buying furniture Scott at Ashley furniture will be the first person I will go to.
Shopping at the store was a great experience and everyone was very friendly! Now when it comes to delivery of the furniture. The delivery guy was on the phone with someone when he arrived and expressed to whoever that person was that we had children. Yes we did but my kids weren't in his way by any means. Then he proceeded to ask if I could move one of my vehicles but it is broken down in my driveway. He proceeded to ask just how broken was it? Dead battery and a broken sway bar on the driver side tire. I'm also 6 months pregnant and we had just gotten home from an 18 hour trip at 4am. He told me well they would have to bring it through the yard and possibly track mud (which I said was fine I could clean it). He never even gave us his name and was very rude through the entire experience.The over all delivery experience leaves much to be desired!
Knowledgeable sales staff (especially in the Ashley SLEEP/Bed department). Delivered earlier than expected. Very accommodating delivery crew.
Sedina was absolutely the best I could of asked for. She was a pleasure to do business with. Very knowledgeable about the products and services that are provided. I would highly recommend this location to anyone, so they could experience the same.
Very friendly staff!
West Jefferson store was a very good experience and my wife and I will do more business there Sedina was great to do business with
The bed frame is way to big for my king size mattress even tho I bought the correct bed frame
They bring junk from Asia and selling to as i will never shop in Ashley again
We were very lucky to have Gina assists us! She listened to what I wanted and showed me the exact pieces we were looking for. This was the easiest buying experience I have ever had!
Sedina was fantastic to work with!
Poor selection of desks
I was very pleased with my recent experience at Ashley. When I arrived, I was greeted right away by Sedina who helped me find my new sectional! She was awesome! This is where I bought my last couch also.. I would highly recommend Ashley to anyone looking for any type of furniture they have a great selection!
Scott as Ashley Furniture was our salesperson who effectively helped us find what we thought we weren't looking for. He showed is what we came in to see and led us to another couple options that he felt would suit our needs. We ended up choosing from one of the tables he suggested, based on our needs. We were very satisfied with his professionalism and courtesy. He followed through with two text messages to thank us and ask if we had any questions. When it was time to deliver Ashley furniture called a few days in advance to give us the day they were planning on bringing our table and 8 chairs. Day of I got a phone call ten minutes away from the driver. The men who set everything up were also professional, kind, thourough, and respectful. We ate at it tonight as a family and enjoyed it very much. Thank you!
Sedina was very knowledgeable about the merchandise in the store. I went in for a new tv stand and walked out with a new bed. She was patient, kind, and eager to help. Awesome sales woman. I will ask for her next time. Sedina made my family and I feel welcome and she satisfied our needs. I can not wait to sleep on my new bed.
Dave was great!!!
Had a great experience with Steven Reid! He was helpful and knowledgeable! Would definitely come back!
Nice atmosphere Fred was great very friendly gave us the space we needed ,was helpful at the same time. Very informative and not pushy will definitely recommend him to others
Sedina was very helpful and took her time to get me what I was looking for when I walked in she gave a awesome welcome...Overall a great experience and I will shop here again, kudos to her on being a great saleswoman
Love my new sectional from Ashley. Audrey was awesome, and did a nice job helping me with everything. Delivery guys were on time and helpful. I will shop and recommend Ahley furniture again
Sedina did a fabulous job and was very professionally to deal with. Thanks again helping us with our dining room table and chairs purchase. Mike
I was greeted by staff when I first walked in the door everyone was very nice and Dave waited on me and he was a very nice young man very courteous and respectful and he explained everything that I needed to know about the furniture it was a great experience and I would definitely shop at Ashley again
I don’t have my furniture yet, so this is regarding my customer service experience. The customer service at Ashely was very polite and courteous. They had a lot of great pieces to work with and the gentleman (Ray) who was showing us around was very knowledgeable about the different furniture and what fabric type would work best for our needs. We’re excited for when our furniture will arrive and we finally have a place to sit in our living room.
My family and I had a awesome experience this last weekend I am so excited for the delivery of my purchases. I so want to prove all the negative review's wrong when everything arrives on time in a professional manner without any flaws to report. Thank you!
Friendly and helpful people.
Sedina was AWESOME! She was very helpful and informed on her products. We were able to narrow down our favorite and we couldn’t have done it without her. Thank you Sedina!
We went to Ashley Home Store to find a couch and Sedina helped us find the perfect one! She was very knowledgeable and nice, not to mention funny and great to talk to! We were very happy with our experience!
Scott was my salesman and he was absolutely amazing. He ended up getting me the best price for the sectional I bought and never pressured me into anything I didn’t want. He explained everything to me clearly, and made me feel valued. I can’t wait for my sectional to get here!
Pushing to buy.
Sedina, was very informed about the furniture. She was also had a very sweet personality and easy to converse with.
Tiler was great in helping us pick out a bed frame and headboard as well as connecting us with Ashley’s sleep specialist to test out Tempur Pedic mattresses.
Five stars are not enough! My husband and I had the best customer service experience today. We will definitely be back to finish furnishing our new apartment. Sedina, thank you so so much!!
Sedina was great to work with! We were looking for some new furniture and she helped us with the configuration, asked questions about things we had not thought of and provided us with great solutions. We were also in the market for a new mattress, again, she walked us through some different options, and was very knowledgeable about what types of mattresses they offer. Because I have a neck & back problem she pointed us in the right direction that would fit my needs. Beyond pleased with the service & our experience shopping at Ashley! Thank you Sedina!!
Very good furniture in dining in bedding
Working with Sedina was a pleasure. She made the sales process quick and easy.
We were in need of all the basics to set up home. Dining table, sofas, bedroom furniture etc... So we did our homework, as you do, comparing furniture on many online sites. It is not only how much we spend, it is quality that is incredibly important to us. We were greeted by Luke initially who was amazing at sharing information and yet gave us space to look. We missed him the following day when we came back, after we gathered our thoughts, and met Sedina. Sedina guided us through the process of putting everything together (because buying a house lot takes some effort!) and helped make our decisions come to fruition. At the end of the day we walked out of the store very happy with our purchases! Thank you also to Travis who made himself available with working out the best package for us. We really valued the wonderful shopping experience of buying quality furniture with great customer friendly service. We will totally be back again and also recommend to others. Thank you!!
The salesmen are incredibly pushy when you are on the sales floor. They continually mill around you, making it difficult to decide what you want. They were very great about negotiating prices and helping to get the best deal, which I appreciated. But don't believe them when they tell you it will be "2 weeks" for delivery. We have been waiting for 6 weeks for our sofas and won't actually get them until next week, a total of 7 weeks waiting. When asking our sales rep, Mark, about the delivery, we were ultimately told that to "make the situation right" we could cancel our order. In my conversation, I was very stern, which may have elicited this response, but it was still incredibly unprofessional on their part. We were told that for delivery, we could schedule the time, even into the night after we got off work, but then when the time came, we were told that we couldn't, as they deliver geographically in the city. Overall, I would NOT recommend Ashley Furniture and we will NOT be going back to them.
They jump on you as soon as you walk in the door. The service was ok, but after the sale you have to wait forever for the merchandise to come in on a boat.
our salesperson was fantastic and deserves 5 stars. She kept us updated through text until our furniture finally arrived. Even texting to make sure everything went well with and after delivery. Only thing to complain about is the time to get our furniture delivered. Took 2 months for us to receive it. The delivery guys did a great job as well the day of delivery.
Sedina very professional, knowledgeable and friendly. Knew the store inventory very well. Has a great personality and was attentive to what we were wanting. She is definitely a plus for Ashley and customers shopping for furniture.
would give no stars if i could. they give you a warranty on the product just to make you jump through a bunch of loops and in the end they do Absolutely nothing for you... screwed me on a 2 two thousand dollar table that completely peeled away in less then a year.... have a 4 year warranty for nothing. WILL NEVER SHOP HERE AGAIN. and recommend you do not either
I won’t be shopping here again. We placed an order in November and were told early December delivery. It was delayed twice and is just now being delivered today. Both times there was the delay, I wasn’t called. The only reason I knew it was pushed back was because I called them on the date they had previously said it would be at their warehouse to check on the order status. According to their website, we are supposed to be contacted to set up delivery that is convenient for us. Also according to their website, we were to be called the evening before with the delivery window. When I spoke with someone Monday to arrange delivery, I was told they don’t ever call and that they could give me a date but not a time window. I would have to call after 5 the evening before to get a delivery time. window. But I was assured that I would be able to track the status of the delivery truck so I knew when to be home from work to meet them. Not surprisingly, their delivery tracking system “can’t find phone number or order number”
Sedina was an AMAZING sales rep! She offered to stay after work late and provided me with plenty of information to find the perfect mattress. This is the best sleep that I have ever had in my entire life and I couldn’t be happier with my purchase!!
Sedina helped my wife and I find the perfect sectional for our house. We explained our preferences, and from there she helped us navigate through many pieces until we found the right one. It was a painless experience thanks to Sedina!
Sedia,was awsome,friendly,helpful,happy all knowledgeable.she is cool All of the staff is awsome worked with all of. Them Love this store its family and feels like home.
Very helpful & knowledgeable. Thanks
We have bought two beds from them so far and they have messed up our order both times. The first time they delivered and set up the wrong base. So then we had to wait another month for them to get us the correct one. Three years later here we are at ashley again to buy a bed for our son. His first bed for christmas. So Christmas eve we go about putting it together. They sold us a bed and said we would not need a box sping because it had drawers underneath and low and behold we do it turns out. Luckily we had some plywood in our garage to put underneath the mattress so that our son could sleep on his Christmas present. So we went back to see what they will do a. They sold us a box spring. No discount even though they said they were going to wave they taxes, they didnt..
Joanie was great to work with! She is so sweet and friendly. She helped me out and showed me everything and found me something super comfortable.
Tyler went above and beyond to find me the dining table I was looking for, and with his help I picked out the most amazingly comfortable sectional and ottoman. All my questions were answered and Tyler made the whole process easy breezy!
I am so glad I decided to go Ashley for my furniture needs. Chris Pettit was beyond helpful and made my experience great! He was patient and went out of his way to show me multiple options for bed sets and dressers. I would highly recommend asking for Chris, at the Lima Road location in Fort Wayne. I will definitely come back for future furniture needs.
The staff is wonderful
Great customer service and items arrived quickly and were delivered quickly. Lima road store.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
