Ashley Store Fort Wayne, IN

My Wife and I worked with Joel. He listened to what we were looking for in a mattress, including our previous bad experience with our outgoing mattress. He made sure to have us try all the brands they had on the floor, and had us retry a couple to make sure what we’re selecting was what we wanted. He also helped us look at a couple couches/recliners. We weren’t looking to do both at the same time but he worked with us and the deals he could apply and walked us through the final deal. After reviewing the numbers we decided to also get a couch with our mattress. He wasn’t pushing it on us, he just informed us of the numbers and they worked for us, so we decided to just get both as our current couch has been on its way out.

Tim Z was incredible. From the time I walked in until the time I walked out was very Friendly, Professional and knew exactly what I wanted. He handled paperwork in a timely manner. He made the whole buying experience very positive. I will be recommending him to my friends n all my new neighbors. Awesome 👏

Employees breach confidentiality by texting customers from their personal devices. this is illegal.

My mom had an issue with an order, so I went with her to the store to help her resolve it. We had trouble getting through to management, but Elizabeth at the front desk went out of her way to help resolve the situation. Without her intervention, this would be a 1 star review. Thanks, Elizabeth!

Buyers Beware

Joanie and Sedina were absolutely outstanding. They really went the extra mile.

I had the pleasure of working with Tim Z. this weekend. He was extremely helpful, and NOT pushy at all; whereas, many in sales seem to be, sadly. He answered all my questions in a timely manner, and was an incredibly helpful! If you’re going to shop at Ashley’s this is the sales representative you want!

Absolutely terrible experience! Bridget and Chris were completely unprofessional and unhelpful from start to finish. I was sent the wrong couch — one that was over $1,000 more than the one I originally ordered — and instead of correcting their mistake, they refused to refund me the price difference. To make things worse, they even tried to make me pay for the shipping costs on their error! I reached out multiple times hoping for a reasonable resolution, but all I got was poor communication and zero accountability. This whole situation has been incredibly frustrating and disappointing. I would strongly recommend avoiding this company altogether — save yourself the stress and shop somewhere that actually values its customers.

Ms Bridget and the manager Chris …. Yes bb yall needa get yourselves together cause you think you can play with people and get away with it. MOST unprofessional store!!!! Don’t go and leave bad reviews. Fix her couch situation now and fast

Went to Ashley Furniture to look at mattresses. Was assisted by Sedina Bear who was very pleasant to work with. She was not pushy in anyway. Listened to our needs and wants in a bed. I really believe we will be very happy with our purchase Thank you Sedina

Amazing person!!!! Great to work with, very knowledgeable. Thank you for a great experience.

The workmen were very polite, understanding, and fast.

So i just moved here from Miami because of work and i came to look at some things and idk if they were being racist but i asked to see some bedroom sets and was lead to the CLEARANCE SECTION never did i ask to see a clearance section and i asked why the clearance section “oh i assumed that’s what you’re looking for” is it because im black probably idk but one thing i do know is when i go back in there October 14th id better be greeted as if i was the late queen

Bridget and Chris are completely unprofessional. Did not provide ANY help when I was sent the wrong couch that was 1000 dollars over the couch I originally wanted and still wouldn’t pay me the difference back AND tried to get me to pay for shipping. DO NOT SHOP HERE!!

Knowledgeable, courteous and helpful.

poor service, was lied to overcharged for the wrong couch, they are refusing to refund the difference to get the couch I want and even called other locations and explained the situation to them and they even told me this location was lying. Do Not Go here

Bridgett was so rude and not helpful at all she told my elderly mother that she needed to pick up the pace because she did not have time for her today and asked did she even plan on buying anything or was she window shopping! My mother lost everything in a house fire and is starting from scratch so budget is a thing as she is having to replace her entire life right now. I know who won’t be getting our business.

Tim Zickmund from the time we entered the store till we completed the sale was not only friendly, but very helpful as well in directing us twords our purchase. My wife and I would like to thank him personnally

Shame!! Terrible store & customer service!!

Working with Tim Zickmund on purchasing a dining room table was honestly the easiest process I’ve ever experienced when buying any furniture. Great communication and super fast follow through.

Tim is a good salesman and helps out a lot

Bob was incredibly helpful and patient as we decided on a living room set moving tables from other settings for us to make the correct purchase. We never felt rushed and we e will definitely be returning to Ashley and will have Bob help us again if he will!

bridget needs to get fired. she is the most unprofessional worker as well as the whole staff and im considering bringing the law into this. i seriously hope the management at this location looks into her.

Great experience shopping. Remi was very knowledgeable and very professional. She made great suggestions. I will most definitely consider making future purchases!

Had a great experience with Tim! Very personable and not at all pushy. Gave us lots of options and helped us get exactly what we wanted. Will definitely work with him in the future.

Terrible don’t waste your time here.

Friendly, good service, listened to my needs

Bob was great! He listened to what I was looking for and showed me a couple pieces he thought would work. We ended up mixing pieces from different sets.

Ashley Furniture was very good at helping us find a nice living room set ..also the delivery and set up was great!!

Remi the sales lady at Ashley Furniture was just the kindest person. The 2 young men that delivered my furniture very polite, introduced them selves. Great experience!

Terrible service

Very helpful and informative staff. Tim didn't try to push their product too much and was able to give me what I wanted without the hassle.

Remi was super helpful and experienced! Go to her with your furniture needs!

Tim and Remi were helpful beyond compare. We were very particular in what we were looking for. Both of them were amazing!

I worked with Joshua Comer Attention to detail Loved the fact he drew a picture as reference Showed me only what I was looking for not other things I had no interest in Very professional Very clean and well dressed Professional language

Joey and Josh were both so helpful in finding us the perfect couch! They are very knowledgeable on all of Ashley’s products and they guided us in making the right decision for our space. Thanks for the stress-free and easy experience! We’ll definitely be back the next time we need to make a big furniture purchase!

Remi was super easy to work with she made the whole process of finding a dining room table extremely easy. Her customer service skills are impressive! Highly recommend!!!

Give that lady on Instagram's mother her money back or the couch she ordered. You guys took her money, lied to her, sent her the wrong couch that was $1,000 more than what she asked for and won't rectify the situation. DO NOT SHOP WITH ASHLEY FURNITURE AT ALL.

Good prices and friendly salesmen

I worked with Tim Z. . He helped me fund exactly what I was looking for, followed up to let me know the status of my order and when there was an issue with one of the pieces at delivery, walked me through how to get it taken care of. Customer Service actually does exist!

horrible experience NEVER SHOPPING THERE AGAIN

My grandfather ordered a set from here and it turned up damaged. It wasn’t the same couch that we ordered either… I called customer service for him and was “welcomed” with attitude. She was talking to us like we were the problem. 0/10. DO NOT recommend.

Joel was amazing! Friendly, knowledgeable and not a “used car salesman.” We felt he listened to us and wasn’t pushy or trying to over-sale on things we didn’t want/need.

zero gravity feel is less in a different color? What kind of nonsense is that. 🤦🏻‍♀️ will do anything but give a refund.

The worst customer service I have ever encountered.

Don't even deserve 1 star. Terrible customer service. Others beware; they will lie to you, send you wrong furniture thats also damaged, and make you pay extra for their wrong doings. -10/10 would NOT recommend going here.

Joel was great to work with and was very honest and fair with prices! Made us a great deal!

Horrible customer service

Remi found exactly what I was looking for and it was such a great deal too. Fantastic in-store experience

This place is terrible. Ordered a zero G couch from here. They shipped the wrong one and it was damaged. When they tried lying about there being different levels of zero G to get away with their mistakes, another store debunked that for us. Went in person to try and exchange it. The one that was wanted in the first place was actually $1000 cheaper, but they wouldn't refund the difference for their incompetence. Oh, and they also wanted us to pay for shipping... So you're saying after the exchange you're going to have $1,000 extra than you're supposed to have yet I still have to pay for shipping. Such POS! Bridget was the one who tried to lie about the zero G feature having levels. Somebody educate that woman please. Also Bridget reach back out from her personal cell which seems very unprofessional

Lloyd was extremely knowledgeable, patient and a genuine human being to talk to. He walked us through every step of the process with ease and care. We'll definitely work again with him in the future.

Tim and Remi are two of the best in you Fort Wayne store on Lima Rd.

Lied to my mother

Malachi was friendly and helpful during both of my recent Ashley purchases. My furniture was available within a few days of purchase. Pick up was easy and the warehouse staff was helpful.

Delivery was right on time and he put the chair together in about 10 minutes. Everything was done beautifully!!

They cant seem to stand by their offerings. Once money is exchanged, they're done with you.

Tim addressed all of our needs and made the purchasing process extremely smooth!

Great place to buy furniture. Tim very friendly and helpful.

Joel and everyone that helped me at Ashley were incredibly helpful and friendly. Joel expertly walked me through my options, tailored to my specific sleep needs, budget, and preferences. I didn't feel pressured to buy, but learned about the benefits of the products and felt the difference for myself, which convinced me to invest in my long term health and wellness. I also thought the cost of a high quality mattress would pose a barrier but the payment plan options made it much more accessible for me. As a young professional first starting to set up my own apartment, it was a milestone purchase that I feel will support me for many years.

This is for Jasmine’s mom. I refuse to support business that treats older population’s poorly. Buyer beware, if they mess up they will avoid and then force the consumer to correct their mistakes.

(Translated by Google) Very kind to help you find everything and patience (Original) Muy amables para alludarte a buscar todo y paciencia

Tim was very helpful and made the chore of spending money on furniture more enjoyable lol

Joanie Estrada was amazing to shop with lol cause she definitely make a women look for what she wants. I love my sectional and I’ll be back soon for a dining room table ♥️

Great service, great price! Bob was fun, and competitive with prices. 10/10

We were very happy to work with Sedina while looking for a new mattress. She was very knowledgeable about sleep habits and was personable. We were able to pick up our mattress within days of ordering. Ashley Sleep has a large variety of high end mattresses, but as far as a a mid-lower end mattress price, they are very limited as to what you can try in store.

Joanie is very helpful and patient! Helped us find exactly what we were looking for and more! If visiting definitely recommend her!

if i could leave zero i would. i was treated awfully by the staff. they lied to me about pricing and told me i wouldnt be able to afford certain items. truly disgusted.

Very good place and nice workers

Went during Labor Day sales and worked with Remi who was very knowledgeable and got a great deal on some living room furniture that is functional, cozy and stylish.

All the people at this store were very friendly, especially Remi. She was very helpful and patient and didn’t hover over me like a vulture like you see in so many other outlets. The store also honored a price match on a mattress I ended up buying which helped save money. Malachi was also helpful and knowledgeable.

Remi was very patient and knowledgeable with me during my first major furniture purchase. Most sales personnel tend to be pushy, but Remi stuck within my price range and asked me questions I never thought about to make sure my purchase was a good one.

Joanie was very helpful, stylish, and personable. She was patient and got me the best deal for what I wanted! Thank you for all your help Joanie!

Joanie or JoJo as my 4 year old would say, was an amazing help! I initially worked with a different gentleman and came back on a day that he wasn't in. I was hesitant to buy from her but she assured me that he'd get a portion of the sales. Joanie was very attentive and helpful and she knew her catalog. I told her what it was that I thought I wanted, she showed me all those things. I turned the corner and found the perfect set. She guided me thru all of my options and even gave an honest opinion when I asked her thoughts. JoJo was the perfect sales lady and maintained her professionalism thru it all!

I didn’t know buying a mattress could feel like a stand-up comedy show mixed with a VIP concierge service, but here we are. Matt Gaunt was absolutely awesome from start to finish. He didn’t just help me pick out a mattress, he made me feel so comfortable you’d think I was already lying on one. First off, no pushy sales tactics. None of that “This one is the most expensive, so obviously it’s the best” nonsense. Instead, he actually listened to what I needed (which is rare enough to deserve its own medal). He asked questions, helped me try out different options, and guided me toward what would work best for me without ever making me feel pressured. Honestly, he was like the Yoda of mattresses, minus the cryptic riddles and swamp. Matt gave me all the info I needed about firmness, materials, pros, and cons without making my eyes glaze over. And he somehow kept it fun. I think I laughed more in that store than I have in some sitcom episodes. In the end, I walked away with the perfect mattress and the peace of mind that I made the right choice! No buyer’s remorse here! Matt is proof that good customer service still exists, and that buying a mattress doesn’t have to be stressful. If you’re in the market for one, go see him! You might just leave with better sleep and sore cheeks from smiling so much.

Lloyd was great to work with. I appreciated everything he did and his willingness to make sure I got everything I needed. His knowledge and helpful attitude really was top notch! ⭐️🌟⭐️

Lloyd fairgood helped us out with finding our new couch. Awesome guy and was super helpful. Wish I could give more stars than 5! 6 star experience

All i can say is they hired the right man to do the job 👏🏻👏🏻 he actually wants to get you exactly what you are looking for not to just make money for the sale such a kind man to find out your personality on what you like don’t like and he finds the perfect decision for you I couldn’t have asked for someone better he nailed it and he got the deal. I am so thankful for going to the store and having him help me out such an amazing attitude positive human 🙌💜

Tim and Sedina were fantastic in helping us pick out our new furniture for our home. Answered every question we had and really took the time make sure we understood everything! Highly recommend!

Lloyd was great at working with my wife and I. He really made sure we got what we wanted at the price we were looking for. Highly recommend asking for him

Sedina was great and extremely helpful

Super helpful and friendly environment! I had the opportunity to work with Malachi and Sedina! They both had super great insight on all of the products they showed me!

Remi was extremely helpful helping us find just the right stand for my granddaughter. Extremely pleased.

Excellent service. Very friendly, patient and helpful. We would highly recommend!

Bree was very helpful and took her time with us since we were not making up our minds on the first time we got there, we came back second time we were determined to get and she got us everything and she did a good job. Thank you

We had great service the minute we walked in the door . Thank you Tim for helping us thru all the choices available .

Joanie and Bob were amazing! We went to several other stores in the area but this was the first time it really felt like they were listening to what I wanted and even took the time to help me visualize where the furniture im buying fits into the space! It felt very relaxed and not "salesman-y". Definitely going back for my other pieces in the house!

Joanie and Bob were fantastic!

Joanie was so helpful in getting us exactly what what we needed

Joshua was super helpful and very patient with me. He did what he could to get me the best deals. Definitely asked Joshua Comer. You will leave satisfied..

Malachi was great!

All of our furniture has been bought at Ashley Furniture and sold to us by Sedina Bear. She is a one of a kind sales person. Also Ashley Furniture and the staff there are amazing also. Today when we found out Sedina was no longer at the Jefferson store we were very sad but something told us to stop at the Lima Road store and see if by chance she went to work there. And she was there and we were so so happy. By the time we left there we had the double mattress, bases, bed, headboard, 2 night stands and dresser. It was a good day. Thank you so much Sedina and the Ashley Furniture family for making us family. Now i can't wait till I get it paid for so Sedina Bear can sell us our next purchase. Thank you.♥️

We had a good experience at Ashley Furniture. Josh was the associate who helped us, and he was great from start to finish. He was very professional and welcoming. We really appreciated that he gave us space to browse and never made us feel pressured to make a decision. Josh showed us multiple options, explained the differences between them, and was very knowledgeable about the items we were interested in. He was also very patient as we worked through our decision on what to buy. Overall, the entire process was stress-free thanks to his excellent customer service. We highly recommend asking for Josh to help guide you through your shopping process.

Great job

Bob was excellent. Wasn’t pushy. Answered the questions we had when we had them. Helped us come up with a solution for the small space we had. A+++

Tim was very nice and extremely helpful.

We had such a great experience working with Sedina while furnishing our new home. Over the course of three visits, she was consistently patient, knowledgeable, and incredibly helpful. She took the time to understand our style and needs, and never made us feel rushed or pressured. Her guidance made what could have been an overwhelming process feel smooth and enjoyable. We highly recommend working with her if you’re shopping for furniture!

BUYER BEWARE (Dont trust your salesman order unless you know exactly what their system code means and that you have a copy of every piece of paper signed, otherwise you will pay the price of their mistake.) On the evening of 22 June 2025, I had a delivery for furniture show up from Ashley furniture. Once the furniture arrived and was brought into the house, it was apparent that what was being delivered was not what we thought was ordered. The delivery drivers then took all of the furniture with them saying to call the store. Upon calling the store to get this sorted out, I was told that by the representative, that I am responsible for ordering the wrong furniture. Due to this, I need to pay a 15% fee and handling/delivery fees to get what we originally wanted. When I told him that the picture we had is correct and the orientation delivered was wrong, he then sent me a DIFFERENT picture that showed an incorrect orientation. When pointed out that these pictures are different orientations, his reply was that our signature was on the paperwork and thus we are at fault. His response was to talk to the Sales manager the next day. When I called to speak with the Sales Manager as per the rep’s instructions, the next morning on July 23rd, I was given the same options. The manager admitted that the paperwork was different and there could be confusion between them. It was then reiterated that because I had initials on one set of paperwork and not the other, that is what they went by. The Sales Manager said I could have called and had our ordered corrected at any time, but there was 0 response when I pointed out that the picture of the correct orientation was given to us and thus not change our order. The manager insisted I was at fault for not changing the order when I didn’t have anything to indicate something was wrong, specifically because not all of the paperwork was given to me. During the sale of the furniture, the salesman drew out what the layout we wanted with the new chaise/console/sectional we would purchase. During this, we also sat in the correct orientation furniture as the floor model was exactly what we wanted. I even joked with the salesman that we would take the floor model if they didn’t have a brand new one. During the processing of the sale, the salesman asked if what we ordered was correct and I asked if it is the same as the floor model; he then responded ‘Yes.’ During the setup of the sale, the manager on duty on July 5 2025, had to assist as the salesman was unsure of using the system. Between the salesman and manager, neither corrected the order based on our question of it matching the floor model. When we had left the store, the salesman sent us a copy of the originally drawn layout. This layout was drawn correctly in the orientation that we wanted and matched the floor model picture we took. The only actions I was given to rectify the situation via the store manager was: 1) Pay a 15% fee with a second delivery charge to get the furniture we originally wanted 2) Return the furniture (the furniture we don't have) and then pay a 30% fee Ashley Furniture's only option in moving forward is for us to pay more money on top of what was already paid (and withdrawn) in order to resolve the situation. Trying to work with the store on a solution was only met with frustration because the only path available to me is to pay additional money for a mistake made.

Joanie was attentive, knowledgeable, patient, and friendly; Joanie made my experience with Ashley Furniture and I plan on being a repeat customer thanks to the care Joanie gave. Thank you Dawn Townsend

Excellent customer service and friendly people!!

Tim was awesome. Saved us money, personable, glad he came up to us and helped us out.

Really enjoyed doing business with Remi at Ashley . She's a 5 star employee. Looking forward to the arrival of our new furniture.

Joanie was extremely helpful and knowledgeable about what I wanted after explaining my preferences. Very friendly and efficient and all around good sales rep. 👍👍

Bob gave excellent service and an amazing discount. Thank you so very much!!

Tim was amazing and helped us find the perfect bed frame and side tables to freshen up our bedroom!

We were helped by Tim Zickmund. He was very helpful, knowledgeable and had a great personality. He was also very patient with me because I wasn’t sure exactly what I wanted. I am very pleased with the furniture I bought. All the staff were very kind. I would greatly recommend Tim if you’re looking for furniture.

Malachi Silmon was great to work with!!

Bob and Dave were both very helpful in lending support and answering any questions we had on trying to get our new home completely furnished

Brandon delivered great service.

Tim did an awesome job.

Sales staff was great! We were helped by Joanie who was an absolute delight; never pushy, was attentive and very helpful! 5 stars, would definitely suggest using Ashley to anyone looking for an easy furniture-buying experience.

Matt did a wonderful job on making sure I get a dresser for a kiddo and making sure it was sturdy within my price range. He also got the right color for the room which helped with the theme. Thank you for everything, Matt!

My fiance and I had an absolutely wonderful experience thanks to Tim Zickmund at Ashley Furniture . From the moment we walked in, he greeted us with a friendly smile and a genuine willingness to help. Tim’s knowledge of the products was impressive—he listened carefully to what we were looking for and offered thoughtful recommendations that fit both my fiance and I’s style and budget. What really stood out was Tim’s patience. We never felt rushed or pressured into making a decision. Instead, he made the entire process smooth and enjoyable, walking me through different options, explaining materials and warranties, and even helping me visualize how the furniture would look in our space. Thanks to Tim, we found exactly what we needed and left the store feeling confident and excited about our purchase. It's rare to find someone who combines professionalism, product expertise, and exceptional customer service so effortlessly. Highly recommend working with Tim if you're shopping for furniture—you’ll be in great hands! My fiancé and I also recently purchased a mattress and Ashley Furniture with the help of Malachi Silmon, and the experience was excellent from start to finish. He was professional, well-informed, and respectful of my fiancé and I’s time and budget. What we appreciated most was his ability to explain the differences between models clearly, without overselling or applying pressure. He asked thoughtful questions to understand what we needed and guided us toward options that made sense based on comfort, support, and long-term value. His product knowledge was solid, and he communicated everything—from warranties to delivery—clearly and efficiently. Overall, Malachi made what can be an overwhelming decision feel simple and straightforward. We would absolutely recommend working with him to anyone in the market for a new mattress.

I will never go through Ashley furniture again. I was overcharged on everything I bought and was invited to a private event for the memorial Day sale and I get online and it's cheaper. Then once my furniture was delivered, one piece came broken. No one ever reached out to me. once I reached out to customer service about all the issues was told there was nothing they can do and I didn't receive a new piece. They fixed the broken one and shipped it back which took over 6 week. I was told their technicians would fix it up to their company "standards". I believe I should have gotten a new piece instead of a half broken one. I am highly disappointed! Once I got home and looked over the paperwork from the original purchase I noticed all kinds of charges that I didn't ask for. I was only going to pay cash for the living room furniture. The manager talked me into buying the beds that I was going to purchase cheaper elsewhere and tried to cancel the order and went into the store twice the same week of the purchase and got blown off when I tried to cancel that order and was told it was already shipped to the store in which I was told I can't cancel the order. I asked for the the plain adjustable base and he ordered the most expensive and denied that I told him that I didn't want that so now I'm stuck paying for something I didn't want. I am highly disappointed with this whole company.

Remi was very helpful and knowledgeable. She showed us many options and searched for others not in store to get us what we wanted. She wasn't pushy. Great experience!

Jonathan & Phil were very knowledgeable assembling our couches and dining set and treated it very nicely and carefully. We really appreciate them working so hard. Thank you very much.

Remy was the best. She helped me find a couch and recliner that suited my needs perfectly. She was thoughtful and considered my needs and budget. She also has great taste. She was truly a joy to work with.

Remi was extremely helpful today with our purchase of a table. She went out of her way to find what we needed and help us love our purchase. She was very reassuring when it came while we were purchasing and how it would look in our home I would recommend Remi to other people.

Lloyd was super helpful, personable, and friendly! Great furniture shopping experience! Can’t wait to get my new living room set!!

Tim was very helpful and the customer service was amazing!!!

Matt was great. As an introvert, I appreciated him approaching me about my needs in the parking lot. Even though I was unsure of what I wanted, he knew what kinds of questions to ask me to help me figure it out. He was friendly and knowledgeable. He was also a good salesman; he’s found his calling. I hope I’m satisfied with my purchase, but I was certainly satisfied with the purchasing experience from Matt, as well as the other employees onsite at the time. It was a fun time. If this goes well, I would love to use Matt and this Ashley location again.

Malachi was very helpful and patient with my husband and I when we were looking for the best sofa and table arrangement for our family room!

Dave was wonderful. He is personable, friendly and an all around pleasure to work with.

Jacob helped us and worked with us to find exactly what we were looking for.

I had a great experience working with Joanie! I went in and she came right up with such a bubbly personality. I told her I wanted a sofa and that I had a golden retriever. She took me straight to a sofa with a durable fabric. She was super knowledgeable and thorough explaining everything about the sofa and the fabric. She showed me different items while keeping my needs in mind. I ended up with a sofa, oversized chair, and an ottoman. I left feeling confident Im going to have durable furniture that will last me for many years and 4 years is covered by a protection plan. Thanks Joanie for being so friendly and knowledgeable!

We really liked working with Tim, he was very personable and professional.

Matt greeted us right away. He was helpful assisting me find exactly what I wanted and price point.

Tim was very helpful in our purchase of a matching couch & love seat. Wry knowledgable and helpful.

Loved being helped by Sedina. She is so genuine and down to earth 🩷

⭐️⭐️⭐️⭐️⭐️ 5/5 Lloyd F at Ashley Furniture was absolutely great to work with! He helped us find the perfect bedroom set without ever being pushy or overbearing. Instead, he was honest, patient, and genuinely willing to work with us to make sure we got what we wanted within our budget. It was a smooth and enjoyable experience from start to finish, thanks to Lloyd’s professionalism and friendly attitude. Highly recommend asking for him if you’re shopping at Ashley!

Wonderful experience. Professional yet enjoyable.

Remi was so helpful with helping us pick out the perfect kitchen table for our small kitchen! We had a great experience at Ashley Furniture because of her!

Remi is wonderful. This is the second purchase I have made with her. Her attention to detail is great is on point! She really digs deep and collects great information to make sure you are getting the best furniture for your home. Highly recommend Remi for your home furniture purchases!

Tim was great to work with and we are excited to get our couches.

We were intentionally shopping for a sectional, but hadn’t planned on stopping into Ashley’s, but we saw it and figured why not check it out. Jacob greeted us right away and asked what we were looking for, showed us some options and ultimately found one we liked, even better was him working some magic to get it for us in the price point we needed! We ultimately ended up with a better quality couch for less than what the other stores were offering in the same areas. Arrival is scheduled for mid-August and time can’t move fast enough, if we love the couch we would like to come back for a recliner 😁

Prompt, efficient, informed-choice service, friendly, people-person. Greatly job Tim! ( @TimHorton'sCanadaDayJuly1)

Tim was a great help! We were able to find a great couch within my price range!

Well. We paid almost 2500 for our couches. Had them over a year now and they are terrible. Was supposed to come with some kind of cleaning plan and that never happened. 3 of the 6 cushions “both recliners” felt worn and used while the others were firm. 5 months in the arm of the one recliner feet lost one of the rivets holding it Together. Had to fix that with a bolt and nut. Couches were a waste of money. When they dropped them off they were not in plastic and looked used in the first place. When I asked the guy he said no they are brand new… today I had to flip the couch to fix yet ANOTHER issue. Was looking for the name to find parts and found both tags had been ripped off the couch. What a circus’s I’ve VERY disappointed in this purchase. I should’ve asked for my money back day one.

Remi was amazing and so helpful! We appreciate how much time she spent with us and her attention to detail. Thank you Remi!

Nice guy, helpful. Made a good choice of furniture.

Our experience with Ashley Furniture Store and the staff, Remi specifically, who guided us and helped us through the process of purchasing a new couch was seemingly flawless. We felt very informed and cared for throughout our visit. Remi was extremely helpful, kind, and connected with us giving us honest and personal feedback about some of the couches we were considering. We will be recommending her and this store to our friends and family in the future!

Meet Tim and tell him my needs an he did an awesome job was super friendly very knowledgeable found what I wanted and it was quick and painless process. I have always loved Ashley furniture

Great service and great atmosphere. Bob and Jacob are knowledgeable and lively. Furniture options were plentiful and purchasing was simple. Easy 5 stars.

On my first trip to Ashley I worked with Tim. He was friendly, very knowledgeable on all of the pieces of furniture that I had questions about. He was very attentive, without being pushy or hovering.On my second trip to Ashley Tim was not available, and I met with Malachi. Malachi was very friendly also, very attentive without being pushy or hovering, and extremely knowledgeable as well. They both made my shopping trip much easier by their kindness and knowledge.

The sales person followed us around like she was pushing us to buy. I will never walk back into this store again

Even though they couldn't get the part I needed they were able to point me in the right direction.

My wife and I bought a great couch for a great price from Lloyd yesterday. He was extremely professional and helpful. Definitely will be back.

Nice place

Worked with Lloyd to get some furniture for my first house and he was incredibly helpful! Very professional and informative and made the whole process a breeze. Answered all my questions and double checked everything. Definitely recommend talking with him!

Remi was super helpful and very mindful to my budget. We had 4 options to choose from that fit our style and budget and she helped us navigate which one would feel and look the best! Absolutely amazing customer service and would definitely recommend Ashley Store!

Our sales person Remi was very pleasant to work with. She was not pushy and very conversational. Our vision of the perfect sales rep. The delivery crew was prompt and again very pleasant to work with. They efficiently unboxed a power sofa and a barrel chair, assembled, and placed them where we directed. They spent extra time to test the power functions and wall clearance. The best delivery experience that we have had with local companies!

Very Good Sales Experience with REMI !! Positive, Listened, was very cordial, and helpful. Not pushy in any way. Would recommend to a friend!! THANK YOU!!!

Tim Z was outstanding in assisting me with my purchase at Ashley Furniture!!

Tim was a great salesman and showed me everything I needed right away, the whole process was smooth and easy

Ashley’s has the worst customer service of any business I’ve ever dealt with! Will never step foot in that store ever again!

We had an incredible experience working with Sedina while shopping for our new sectional. From the moment we walked in, she was warm, knowledgeable, and genuinely listened to what we were looking for. She guided us through options without ever being pushy and helped us find the perfect piece that fit both our space and our style. Her attention to detail and customer care made the entire process smooth and enjoyable. If you’re shopping for furniture, ask for Sedina—you’ll be in the best hands!

Sedina is a terrific salesperson. She is extremely knowledgable and provided us excellent recommendations on what furniture would not only look wonderful in our sections of the house, but would also be functional.

Showed up today totally lost in confusion much like any other lil Abner.. Thanks to Jacob Walker and the rest of the staff was made to feel comfortable and was able to leave with a pleasurable experience and what we needed and not what some salesman wanted to sell me.. Thanks Ashley Furniture And special thanks to Jacob Walker ..!!!

Remi was very helpful and treated me so well! She answered all my (many) questions and helped me find an affordable, beautiful sofa!

Looking for quality furniture, structure, and material? Ashley has a beautiful selection. Need a friendly, patient, and kind salesperson? Need help with dimensions and layout? Ask for Jacob Walker! Great experience today and so happy with our purchase! Happy shopping!

Matt was very knowledgeable and eager to help us find a new couch. Great job!

Awesome services

Tim was a great help to me. Very professional and charismatic

Enjoyed working with Brianna today! She was great!

Tim was a great salesman. He pointed us in the right direction and let us browse without interruption. He answered all of our questions and didn't try to up sell us. We are very pleased with the service we received and the love sest we purchased.

Great salesman

(Translated by Google) Joanie was amazing (Original) Joanie fue amazing

I had a great experience with Joanie & tim the customer service is great and I could not have asked for more

Tim at Ashley was fantastic to work with. He found us exactly what we were looking for, and offered us a great deal! He was also kind enough to help us look for a diamond earring that fell out in the parking lot.

Thank you Matt Gaunt for the great service! We look forward to our new furniture and mattress!

Friendly and personable

Tim Zickmund was wonderful to work with. He took all my husband's negotiating skills to heart. We really appreciate you listening to our needs and found us the perfect chairs to go in our RV! We would highly recommend Tim

The associate (Joanie) was very kind and helpful. She answered all of our questions and relayed things back and forth with the manager. We really appreciated that she gave us space and wasn't pushy. I told her what my ideal couch would be and she found it immediately! Thank you 😊

Very helpful and caring about solving our furniture needs. He worked hard and was vey positive.

Great experience today! Tim was very helpful, with no pressure sales, which I appreciate. Will come back next time we need furniture.

Tim helped us find our furniture set and was very professional! He was not pushy at all and only had our best interests in mind. He was very personable and I plan on doing business with him again. Thank you, Tim!

Amazing service!! We had Tim and Malachi great people made us feel right at home! Gave us great discounts!! So so nice amazing people!!!

Absolutely gorgeous furniture. Shoutout to Remi for the wonderful service she gave to me and my parents. Swift delivery and extremely high quality. 10/10!

This was an amazing day due to Remi and Chris. My shopping 🛍️ experience is one to talk about it. They were nice and very informative about the furniture I purchased today.

Tim was fabulous and made our experience great!

Cassandra, Petra, and Tim were all great to work with! Great customer service!

The delivery gentleman for Ashley were amazing. I highly recommend Nick and Phil as you delivery men! I love my new furniture!

Enjoyed working with Tim!

Matt made the buying experience exceptional

Remi helped us for hours selecting the sofa couch that we needed. She is very nice, professional, considerate of our wants, and thorough. Her advice and guidance were greatly appreciated

Great experience nice people will be back

She is awesome

Sedina Bear is absolutely the best! Very informative about all the products. She gave us lots of different options. We appreciate everything she did for us.

Sedina was the best! So helpful and fun and she took good care of us. Can’t wait for our new furniture to arrive!

Tim was great! Great service, personable, all around great experience.

We just love Remy, she was very helpful and we purchase bedroom furniture. We will definitely co.e backend will recommend this store and Remy to family and friends 🧡

DO NOT BUY FROM TYLER (or anyone else for that matter). lied and scammed me on a 6000 bed saying it would be interest free (its not), had a deal (it didnt), and wouldnt let me speak to the manager. they then started calling me stupid and saying i was a liar until i started recording to which they hung up.

I love my mattress l got this morning with no pain thanks alot

Remi at Ashley furniture was great! She help us with what we were looking for .

Service was great! Super transparent and honest about what would work in my future apartment. Didn’t feel pushed along to buy something at all. Overall 5/5 experience and will recommend to family and friends.

Joanie was fabulous to work with! Very knowledgeable! :) Changing my thoughts. Joanie was great to work with but customer service is awful. I had problems with them before and thought I should give them another try. I submitted photos over of my BRAND new table with scratches on it and they are saying it’s just wear and tear. It shouldn’t look like that after using it a handful of times. I can only imagine what it will look like after a year. Very disappointing wish I wouldn’t have went back.

Rami was very helpful and knowledgeable. She took care of us so well and we really appreciate her.

Very kind, courteous!

I was greeted at the door by Remi. She greeted me with confidence that she would find what I wanted at a great price. I honestly was just shopping around, and Ashley was the 3rd store I went to that afternoon. Remi showed me several couches in my price range and the quality of the furniture was demonstrated as well. She wasn’t lying when she said she would get me a great deal. She waited patiently for my family members to arrive and got me an excellent price on a couch that had been on sale the week before! Thanks again Remi for the great customer service. I will definitely be back in the future for another purchase.

Remi was very personable and knowledgeable. She was helpful but not pushy. Thank you for a good experience that will help us want to return.

Lloyd Fairgood treated us right on our purchase. He knows his furniture and treats the customer with respect. Good quality and best price around. Thanks.

Sedina was AMAZING! We did not feel pressured to buy and she did a great job informing us on all the different fabrics so that we could get the best furniture for our family. Definitely ask for her!

Matt was so helpful and kind to me and my family. Definitely recommend him.

Remi was such a huge help and was so sweet and honest when giving me suggestions. I really appreciated her kindness. She was also so helpful I helping me to begin my search for a dining room set. I will definitely be coming back once we are ready to pursue that! Thanks so much!

Good price for what we needed.

Tim our sales representative was great!! He greeted my husband and gave us a run down on the sales going on but also allowed us time to walk around the store without being pushy. He had a great attitude and we walked away buying a living room set from Tim. If you are looking for a great sales representative at Ashley ask for Tim. He will be honest and get you the best deal.

the best salesperson ever

Demi was very helpful in assisting me to make a choice!!

I didn’t intend to buy a sectional when I entered the store, but I was so captivated by the variety and quality of the furniture that I left wanting to purchase a sectional once I went home to measure to see if the one I wanted would fit. So the next day I notified the salesperson who was extremely attentive that I would purchase the sectional. The only thing that disappointed me is that you can’t get the furniture delivered without paying an arm and leg! Which should be included when you buy furniture!

5 Stars! We had a fantastic experience at Ashley Home Store today thanks to the outstanding service from Joanie Estrada. From the moment we walked in, Joanie was warm, knowledgeable, and incredibly helpful. She took the time to understand what we were looking for and helped us find the perfect couch that fit both our style and budget. Her patience, professionalism, and genuine enthusiasm made the entire process enjoyable and stress-free. If you’re shopping at Ashley, ask for Joanie — she’s amazing!

We had the best experience at Ashley furniture shopping for over 3 hours with Sedina what a pleasure talking and learning from her she met all our needs and then some we left not only pleased with our experience but have a new friend as well.

My father and I were looking for a sofa-sleeper-we shopped many stores then met Tim and we were so impressed. Tim was extremely patient and helpful. Kept us notified of upcoming sales, and was able to price match to help save extra. We will definitely always go to Tim at Ashley for all our furniture needs. Thank you Tim!!!!

Very nice employee. Breanna Straub Was a great help today. I was able to get more than what I was planning for. Really appreciate her help

Remi was fantastic! She helped us understand our options, the different variations in good, better, best and the fabric availabilities for each. She mapped out the size we would need and supported the completion of our purchase via phone. Highly recommend!

Bree was very helpful and friendly would certainly do business again

Malachi was a pleasure to work with when it came to selecting our furniture at the Fort Wayne Ashley store.

We had a great experience with Tim Z. Great to talk to, no pressure sale, very knowledgeable..Highly recommended!

The experience was great from start to finish!

Joanie was a great salesperson and helped us find the right product for our needs. I found the quality and price comparison to several competitors to be excellent.

Lloyd was very helpful and very professional. We would recommend him to anyone

Remi was so great to work with, she was very personable and went out of her way to give lots of ideas. I would highly recommend her!

Tim was wonderful to work with! Very honest and listened to what I wanted and helped make it happen. Not too pushy which is always nice! Great service, I highly recommend Tim @ Ashley Furniture.

Remi and Tim were great!even though it was a small purchase Remi took her time with us and made sure we received exactly what we wanted. I highly recommend Remi!

Tim was great and very patient with us!

(Translated by Google) Excellent service 🥰 Delighted with our purchase (Original) Excelente servicio 🥰 Encantados con nuestra compra

Joaine was incredibly helpful and facilitated an excellent experience!

Joanie did a fantastic job when we were searching for new couches! She helped us navigate the many different options for our needs until we landed on the perfect solution! She is customer focused and super easy to work with. Highly recommend Joanie!

Tim Zickmund provided excellent customer service. He was very helpful and patient. I will do business again with Ashley because of him.

Fabulous experience! If you are looking for new furniture ask for Remi. She was not only friendly and positive, she knew the store’s inventory and directed me to exactly what I was looking for. It was an easy and enjoyable experience and I will definitely be back! She is my forever “go to” for furniture. Thank you!’

Sedina was wonderful to work with. She was patient in answering our questions and helpful to figure out what would work best for our family. She went above and beyond taking time with us and building a relationship!

Great service and explanation of furniture.

Salesman was awesome.

Bob was helpful and made the purchase easy

Went in just to get some ideas. Quickly decided we were making a purchase. Bob helped complete our order and we look forward to the arrival.

Very informative and easy to work with.

Had a great shopping experience with Remi. She was very helpful and knowledgeable. Hope to do business with her again. I’m

Tim Zickmund was a standout during my visit to Ashley HomeStore. He was extremely kind, personable, and genuinely invested in helping me find exactly what I needed. Tim took the time to understand my preferences and made sure every option matched my requirements. His charisma and care made the whole experience smooth and enjoyable. Highly recommend working with him!

Tim was an awesome sales representative! He was very helpful with everything at Ashley Store. Tim made the experience smooth and stress free. Thanks!

Experience was great!! Just contacting loyd to let him know our wall is too short and will have to take off the armless section of the couch

Bob cornwell at ashley furniture was absolutely amazing in guiding m3 and making me feel comfortable with my purchases absolutely funny character as well 😄

Remi helped me out today and she was really nice and helpful. She was well knowledgeable. There were many wonderful options when I was purchasing a sofa. She helped me picked the right one to place in my apartment.

Remi was very helpful!

Sedina was very helpful and answered every question I had, she helped us the whole time making any choices, she listened to our everyday life to know the best choices of furniture that would fit us the best… will definitely be going back to her.

Sedina is great! She made the experience a good one. I would definitely buy from her again. I found exactly what I was looking for very quickly.

Our experience at Ashley Furniture in Ft. Wayne was amazing! Jacob spent time showing me different styles of sofas and sectionals, asking me questions about my needs and what i was looking for. The store has a lot of furniture on display to sit in and try. The most important part of the experience was Jacob asking me if i wanted to sit on the sofa or in the sofa. I said sit in of course…he said then make yourself comfortable like you are at home! I found the perfect sofa and love seat for my family room and bought a sectional couch for the TV room. Thank you for the best furniture experience Jacob!!!

I was very pleased with the care and concern I was offered. I need my delivery before back surgery and I believe Tim is doing everything possible to make that happen

Bob was really helpful in guiding us choose our furnitures and provided us with great deals.

BUYER BEWARE ......After spending over three grand here just a year ago, including purchasing their protection plan the seam is coming apart on the back on the couch. After contacting them, getting the insurance contact information and then contacting the insurance I was told it wasn't covered because it was a quality issue.I then called then store and was told that I would receive a text giving me instructions on how to proceed(this was done within thirty seconds of me telling them the problem which says to me this happens a lot and they have it prepared..just have to copy and paste into a new text) I was then contacted and told seam separation wasn't covered and they asked if I wanted a quote on a price for a new part. Very disappointed and will never buy from them nor recommend them again. P.S. The furniture care protection plan does NOT cover the quality of the furniture so if you get it home and three months later the seams start to fall out you are out of luck

Sedina Is Very Nice & Honest . I Would Choose Her Every Time To Help Me Buy Something . She Is Really Good At Her Job . She Is Exactly What Any & Every Company Needs Plus More !

We visited Ashley Furniture in Ft Wayne, IN and worked with Remi. She was a wonderful partner to work with in choosing furniture for our living room. She is very knowledgeable about quality, style, durability, ease of cleaning and overall layout that best fit our room. She made several suggestions of recliner or swivel chairs to compliment the sectional we d chosen. I was looking at all pieces being the same style and color but her great design eye showed us options that would add color and/or texture to the design. Remi spent 2 hours with us helping us choose exactly what we wanted. She was not pushy, nor did she recommend the highest priced options. She went over our order in depth with us to make sure nothing was missed and even printed pictures of everything we were ordering. I suggest if you are shopping at the Ft Wayne, Lima Rd store, ask for Remi if you are interested in working with someone passionate about their job. I can't wait for the furniture to arrive!

Great working with them.

Bob Cornwell was awesome very helpful and super nice. The whole staff is very friendly as well. We always have a great experience at the Lima Rd location!

Sales Rep Sedina at Ashley Furniture on Lima Rd., is awesome! She did not make me and my daughter feel rushed, nor was she overbearing! She listened to my daughter’s request and made it happen!

Great selection, prices and service. My salesman Tim was exceptional with communications and helpfulness, and all staff were friendly. I intend to buy more here.

Great customer service and great deals on our purchase

Excellent service. The person who helped me, named Joanie, was very kind and attentive. 10/10

Listens to the customer’s needs and develops a partnership in the shopping experience. Dave is very professional and effective in his sells approach. Thanks Dave

Sedina is The GREATEST!!! Very helpful, mindful, kind, and very honest. Helped me and my significant other purchase the furniture we’ve been looking for. Will be back to see her soon‼️

Had a great experience. Malachi was great. He even took the time to measure the sofabeds I was looking at so I could make sure it would fit my space. Will definitely go back if I have any other furniture purchases to make. I highly recommend the Lima Rd location in Fort Wayne.

Super patient and helpful, the sofa I wanted wasn’t on display, and another one ended up not being the right size, he was very kind at showing me very similar ones and patient with my kids. Super quick as well, will be going back if I need more furniture!

Breanna was the best to work with covered everything with incredible ease. Very knowledgeable and professional she is an asset to the company

So I am going to at least drop my review as there has been zero communication from the store on when our purchase will arrive and it's been more than a week. Our sales rep was great sure.. but the after sale process has been lackluster.

Remi is wonderfully helpful! I couldn’t find what I wanted in the store, but I found the perfect Ashley sofa online. She helped me order it from her store - with the online discount and all! Definitely 5 stars.

Tim is great, thanks a lot for your help and patience

Tim was very helpful. He didn’t pressure us into making a decision and was very personable.

Tim was a huge help very good customer service I highly recommend I will definitely ask for him when I do my next purchase again Thanks for everything Tim

A wonderful selection & help from Remi made our experience so enjoyable.

The purchase was so easy and painless, my fiancée and I were in and out in no time and found the perfect couch to match our house. Malachi rocked

Remi was amazing! She was knowledgeable and not pushy at all which made our experience even better!

Very pleased with my experience at Ashely’s furniture. Fantastic selections. came in and purchased a nightstand and a dresser. very very good quality and reasonable prices. Remi was so incredible! Very patient and sweet made the process so easy and helped me out so much. I will definitely return when in need of anything else.

Sedina is absolutely amazing!! She dedicated a great amount of time to helping my wife and I find exactly what we wanted for our new home! She is extremely patient, kind and most importantly, she is very knowledgeable. She took furniture shopping, what is usually very overwhelming for me and made it fun! Thank you Sedina for everything you did for us! We will absolutely be back and I will always recommend people to come see you!

My wife and I were looking for a couple different items with our third baby on the way and we were helped by Matt, who was a great salesman. Very polite and friendly. We walked in with the intentions of just looking but walked out with a purchase of a brand new rocker recliner!! Great people to work with there including Matt’s boss Dave!! Will definitely be going back if we ever need to purchase new furniture in the future.

MARC was very helpful, pleasant, informative and patiently answered our questions. We will definitely return there for purchases.

Remi was the first person to approach us while we were browsing and we were glad to have worked with her. She narrowed down what we needed that fit every want/need we listed off. We’re looking forward to getting our new furniture in the coming weeks. And thank you to Remi for making furniture shopping less stressful.

Working with Lloyd was great, he made my shopping experience fun while making sure he was meeting my needs.

Great friendly and personable experience mattress shopping with Matt G.!

Matt was great. Low pressure and very knowledgeable.

Our purchasing experience with Jacob at the Ashley Store was not only extremely enjoyable, but was refreshingly different from the many others we worked with ... Jacob was not only knowledgeable but very dedicated to make sure we were making the best purchase choice to meet our needs... He took the time to LISTEN and guide us to not only a good choice, but the smartest choice to meet our budget and needs... I personally know a lot about the furniture business... I spent 10 years in the industry... And Jacob showed an element of professionalism that I have seldom seen... Kudos to him and the Ashley Store in general!

This was our second time ordering a couch through Ashley. Lloyd Fairgood did a great job asking what we were looking for, showing us many options.

Great customer service! Thank you Remi Moore for your recommendations!

Matt was great to work with. He showed us the different options that were available for what we were looking for. We also appreciated the time took to talk with our adult son with Autism that was with us. I'll make sure to recommend Matt anytime I hear anyone looking to get some furniture.

Tim was really kind and helpful. I bought a recliner for my husband for his birthday and everything turned out perfectly!

Great prizes great customer service all around very good vibes will returnn Matt was a very good salesman, awsome experience

Remi was absolutely amazing from the moment we walked in. She was patient with my bougie husband and listened to what we liked ! She even busted out some magnetic props so I could really get the visual! Shes the bees knees❤️

Lloyd fairgood was excellent best salesman I can ever deal with I thank you guys for hiring him and him giving us the best experience ever in life I recommend Ashley furniture and Lloyd fairgood

Matt was great! Loved his customer service, made us feel comfortable and gave us a great deal 👍🏽

Are sales person was pleasant and nice to work with however on my way home I told my wife they put us on a interest bareing account and she told me they have interest free for up to 80 months their website and also send me in the mail offers for the same. Three times we bought furniture and always got interest free. Now we’re confused and thinking about canceling the order. We will come up in tomorrow and see if we can get it resolved.

Our salesperson Remy was fabulous. Very knowledgeable and friendly. Will return to her for our next purchase.

Good prices on furniture and the most helpful and honest employees with amazing Customer Service ever.

Tim our salesperson was very friendly, helpful and patient. Would definitely recommend him.

Tim was really nice when he met us at the door. He showed us everything you had in swivel chairs. Tim took a lot of time to find the color we wanted. We could not really find the color we wanted. We went shopping around and came back in the evening to refresh our minds on what you had. The other stores did not work with us at all. Tim saw us and decided we must be ready to make a decision. He really worked with us to come to a deal. We are very happy with his diligence. Thank you, Tim.

Sales person was very patient, friendly, and knowledgeable. She listened to my requests and showed me several great options. Prices were great!

Worked with two salesmen… both knowledgeable and friendly

Tim was exceptionally patient and helpful. This was a great experience.

Tim was excellent to work with. Very knowledgeable about all the different products. Great ideas and completely understood what my needs were. Knows the system on how to get things done the right way and in a timely fashion. Looking forward to working with Tim in the future!

Bre and sedina were great with us, answered all our questions and were very patient, good prices

Sedina is the best at everything. Sedina was helpful, go see Sedina wooowoooowoooo

Great experience with Tim at Ashley!

Had a wonderful shopping experience. Salesman was very helpful

It was a quick, easy process.

I had a great experience with the salesperson, and he made sure that all our questions were answered regarding our purchase before placing the order...

This is Cheryl Tatum. I could only get in through my partner’s account. I just wanted to say that Remi is great! I was about to leave, thinking that there was nothing that fit, when she pointed out things I hadn’t noticed. She was patient and kind and worked hard to fit things into my budget. I give her a ten out of a possible ten score.

We had a great experience with Remi at the Ashley store on Lima Road. She was so knowledgeable and very kind. We would definitely recommend going to this store and asking for Remi!

Sedina helped us find a fantastic family room set. She was fantastic, attentive when we had questions, gave us space so we could “test” the furniture and discuss, provided the options and shower alternatives in the store. She was very knowledgeable, personable, and just fun to talk to about what our needs were. The showroom has a nice varied selection to help visualize what you want and don’t want in our home. Highly recommend asking for Sedina and shopping here. John & Paula

Great show room and helpful sales staff got us just what we needed.

Lloyd Fairgood. Was so Awesome with us girls. We kept changing colors and design and he was so patient and pleasant with us. I will return to this store. Thank you Lloyd for Everything!!! 10 Star review....

Bri was very helpful and helped us to make sure different colors would look good.

Breanna was an excellent salesperson. She was super personable and made the shopping experience so much easier. Jacob and Cassandra also really helped when I needed a quick fix. Thank you for your help!!

The young lady who helped us was great. She smiled the whole time she helped my wife and I. Thank you rami.

Great experience. I knew exactly what I wanted and Marray delivered. Can’t wait to get my new furniture.

Bob was amazing. Got us exactly what we wanted when we thought it didn’t even exist. Great customer service. Great experience. Thanks Bob!

Remi was awesome. Knew her stuff and worked to get us what we wanted

He was amazing he got me on what I was looking for hoping when I come back again he can help me on looking for the perfect furniture to help flow into my new place

Jacob was gray and helped me figure out my furniture and was willing to work in my budget

Joanie Estrada helped us at Ashley. We came in to look at dining room table and chairs. We went home with 6 chairs that are beautiful and very comfortable. Joanie was very helpful, funny, and super nice to work with.

Remi was very kind, patient and easy to work with. She made our experience fun and helped us find the furniture that fit our home best. We wouldn’t work with anyone but her if we return in the future. Give that girl a raise.

Remi did an amazing job. She was very nice and welcoming. She took in consideration our kids and animals and what's easy to clean.

Remi did amazing. she took her time to help us find the perfect furniture for our new house. she took into consideration our home life (animals and kids) which would be easy to clean. we will definitely recommend her to everyone we know.

Thank you tim zuckmund for getting me exactly what I wanted...will definitely be coming back again for future furniture for my home

Sedina did an absolute wonderful job helping my husband and I decide on something that fits our wildly different tastes. She was so friendly and kind. I can’t wait to go back to her for couch therapy sessions in the future! Highly recommend her specifically and Ashley furniture!

Joanie and Joel were a pleasure to work with! Knowledgeable and friendly, help you find anything you need.

Joel is the best

Great salesman. I love that the donate a portion to a local non- for-profit.

Sedina was a pleasure to work with. Sitting and talking with her was like talking to a friend I haven't seen in years. She was personable and funny. The atmosphere is laid back and their furniture is very reasonably priced. I highly recommend Ashley for their expertise in both furniture and customer service. A special thank you to Sedina Bear, who made our visit welcoming and successful.

Jacob was extremely helpful in the purchase of our new sectional. The store has many options to choose from that fit our budget. Thank you for the great service!

Sedina was great to work with. She was fun, fast and thorough. We will definitely call her when we are ready to purchase more!

Our experience at Ashley was very remarkable. Our sales personnel Bob along with the store Manager was very courteous, kind and considerate. They are simply amazing.

Matt is a sells rep at Ashley Furniture he is a very nice person and made my dream come true. My husband and I went into Ashley furniture on Lima Rd in Ft Wayne, IN to order a headboard in the Robbinsdale collection and we walked out ordering the bedroom set. It is beautiful. Can't hardly wait to get it. Thank You Matt! We have bought several items from Matt in the past I am so glad he still works for Ashley Furniture!!!!¡

Breanna was very helpful and understanding of what I wanted and helped me make the right choice in my furniture…I’d recommend her to help anyone

I had such great service from Marray Jenkins he was very professional and helpful finding out what I was looking for spent time showing me several sofas and getting my paper work completed without delay a really nice person with a good persona for meeting people

Great customer service! Marray was fantastic to work with and everyone in the store was very helpful and friendly. We’re very excited to receive our new furniture!

Matt was super helpful when my wife, son and I came in later in the evening looking for a new living room set. He was super attentive to what we were looking for but didn't hover, pressure, or rush us. We ended up finding what we were looking for that was within our budget.

I am very disappointed with Ashley furniture and your warranty service. They have been to my house 4 times, 3 times for the same issue and canceled or changed my appointment 3 out of the 4 times. Which I have had to take off work to be home. First was to repair a broken piece of wood then the foot stool wouldn't go down that took 2 visits and still was not fixed so the tech had to order a part which took 8 weeks to get and in the mean time the back broke which is from how hard you need to push to get the foot stool up or down and because it's all made of plywood. He said he won't be able to fix cause it's not on his workorder. I bought the extended warranty to fix or replace the furniture. I didn't think I would have to deal with so many visits for the same issue and lost time. This whole process started in early October it is now February 27th, and they still do not want to just change out the chair. Disappointed, Customer,

Joanie was very helpful with finding my fiance and I a great deal on the pieces we wanted and gave wonderful demos on all the features of each product which helped us make our final decision. Highly recommend choosing her to help pick out your future furniture pieces

Remi literally caught us leaving and brought us back in and found just what we were looking for. She is delightful and very knowledgeable! Great experience!!

Delivery was exceptional, both men were very knowledgeable. Set up was fast and well done.

Joanie at Ashley furniture was amazing. She found us exactly what we were looking for. Was patient, kind and understanding of our needs. She made us feel important even though we told her we were just looking. Due to her diligence and patience, we ended up making a purchase with her and couldn’t be happier. The delivery guys showed up today and were so quick, efficient and professional. Thank you to all of you. Very happy customers.

Ashley always delivers. Delivery men were awesome and friendly. Did a great job setting up the furniture. Texted when they were coming. In and out in 45mins.

Sedina was knowledgeable and helpful. We are looking forward to picking up our new couch! Thank you, Sedina!

The sales guy Tim Zickmund was a great help getting us a set in a couch . Great inventory of items to buy and will come again for future purchases !

Jacob walker was really nice and showed me a good rocking chair to sit in

Good customer service that helped us find the right price!

Tim at ashley’s furniture was so helpful during my time buying a couch there! very responsive and helpful when it came to picking out the perfect couch! recommend them!

Tim was very nice and super easy to work with!

Remi was such an amazing help! We couldn’t have been happier with the service she provided and would highly recommend asking for her if you are visiting the store!! Thanks Remi!!

Remi was professional, had a smile on her face, and was very informative about the different types of fabric with the furniture we were looking at. Over all it was our best experience in this store. We felt like she gave us an honest opinion about the quality of the furniture. Great service! Thank you Remi! Osome job!

Sedina was amazing in helping us find the perfect new sectional for our living room! We came to Ashley in early January to start our search and what I appreciated the most was that Sedina was not pushy at all. She kept in touch with us until we decided we were ready to purchase. Thank you Sedina and Ashley furniture!

Malachi Silmon did a great job. He wasn’t pushy and truly listened to what our needs were. If not for his listening, he would not have been able to lead us to exactly what we needed and wanted at the same time. He was a pleasure to work with. Take your business to him.

From the minute we walked in the store and made contact with our salesman, Mr. Tim, I knew we'd picked the right store. Coming in we knew what we were looking for. Ironically, we bought something completely different! Mr. Tim worked with us with humor and sincerity. He's honest and fun and will work for you. You are what's important! So, if you're looking for some new furniture...head over to Ashley and look for Tim Z.! You won't be disappointed!

Joanie from the Ashley store on Lima Rd. greeted us right away and made us feel welcome. We have not purchased new living room furniture for almost 17 years and Joanie was so patient with us. She listened to what we were looking for and what was most important. She was able to help us find the best furniture that not only fit our needs and comfort, but fit our home and style as well! 😊

Matt is the man!

Tim was very nice and helpful.

Tim and Joanie were very helpful.

Joanie was amazing to work with!

If you go to Ashley to make any type of purchase, you must ask for Remi. She is so helpful, will get you the best deal, and she is very kind and personable. You won’t go wrong. Thanks Remi for being you!

Nick and Nate were on time, knowledgeable, and efficient. Explained and demonstrated the features. Very pleased.

Friendly and courteous help with finding what you want!

Great customer service

Joel was great! Bought a couch about a year ago and loved the service so much I came back to buy our bed set.

Vincent was kind and knowledgeable of the stores products

Tim was awesome! He was knowledgeable and very helpful in helping us to find great sectional that fit into a very specific size that we needed.

We worked with Tim at Ashley Furniture and had a wonderful experience. He gave us space to look around, but was there when we had questions and found what we needed.

Tim helped us find a great couch for the space we needed. Went above and beyond to get this couch within our budget and didnt have to settle in quality..highly recommend!

Bob was very helpful. In helping me to see all that a valuable for me to pick from. I pick a very nice recliner. Thank you for your patience.

Remi was very helpful with our new furniture purchase!

Sedina Bear was wonderful! No pressure and she made things easier for me while looking at and discussing my options. She helped me match colors for my new sofa with my kitchen table and chairs. I will definitely be going back to her for more in the near future.

Pay attention carefully it seems you are getting a good deal. Make sure you check your invoice. I was charged over a $1000 on things I didn’t order and was told I’m through if this in for free. It wasn’t free. Feel like I was scammed

I Had a great experience shopping for new furniture for my bedroom. Overall good quality customer service and found the perfect bed and mattress with our salesman Malachi. He was very helpful and personable. I highly recommend this store and will definitely be stopping back in soon for more purchases in the future.

Great Customer Service

We was able to get a powered lift recliner for me and a rocker recliner for wife , Tim Z was a great help , and was very informative.

Tim Zickmond highly recommended very knowledgeable and very helpful

All I can say is Sedina is amazing. Her service and follow up is excellent and she’s fun to work with. She’s helped us with several rooms of furniture so far and the quality has been very good. The delivery times were reasonable and their delivery and set up team was great as well.

Great experience! I love my new bed, mattress, and bar stools. Dave went above and beyond to provide excellent customer service.

Bob was great

Joel and Marc are amazing and treated us amazing! We will be coming back!

Working with Sedina was an absolute pleasure! Her knowledge of every product we considered made the process seamless and stress free. She took the time to understand our needs and provided guidance, ensuring we made a confident decision that was truly in our best interest. Highly recommend her expertise and professionalism!

The two gentlemen who came to deliver my 4 pieces were absolutely excellent!! They worked together like a good team to bring in, put together and place everything exactly where I wanted it!! They asked intelligent questions of me and the carefully listened to my questions and answered them to my satisfaction. They made sure I was satisfied with all the pieces and, in the case of the bed frame, showed me a QR code I could use to get specific instructions on using my remote control. I could not have asked for a better experience!! I appreciate this team very much and would definitely be happy if ever have another delivery and they came again!! These men are a great asset to the companies they deliver for!! Thank you for a seamless delivery!! I really appreciated this delivery team!!

Experience was great from walking in the door getting a good idea of what I was looking at after searching online to purchasing a few days later

I worked with Remi for my purchase. She was very friendly and knowledgeable. I would recommend her to my family and friends if they are ever in need of furniture.

Joanie E. was very attentive, polite and handled my needs ,very charismatic and very knowledgeable about her job. It was a pleasure working with her

Marcus was very helpful. Everyone was knowing.

Loved working with Remi! She was super patient ,sweet and helpful in trying to find us the perfect sofa. She was very knowledgeable On the products . She gave us great ideas on whether we wanted an electric reclining sofa or a manual one. I would definitely recommend working with Remi for all your furniture needs 😊

I suggest all customers to shop around before go to Ashley. Ashley will match or beat any brick and motar store pricing. We love our furniture.

Remi was a joy to work with. We never felt pressured into anything and she was very kind.

Sedina was very helpful .. explained everything very thoroughly.... thank you!!!!*)

Easy to deal with, great deals!

Great experience. Knowledgeable staff.

Working with Remi to find the right dining room table was a great experience. She made sure to ahow multiple options, but was never pushy. She was also able to get us a great deal on exactly what we were looking for.

Excellent service. Helped us find exactly what we were looking for!

Tim worked well in communicating with our family. He stayed interested and helped with furniture choices and colors. Plus he backed me up as the only man in the family group.

Sedina spent a couple hours with us! Helping us find the perfect living room set for a very small space. We appreciate her knowledge, time, and expertise. We highly recommend working with Sedina!!

Bob was great and patient with us while we muller over different things to decide what we wanted! Will for sure be using him next time we need to buy furniture!! Nate and Nick were great with delivery. They made sure not to get the chair in the snow and even gave me some pointers on cleaning later. I’ve been completely happy with all of the service from you all!

We had a wonderful experience

Tim Zickmund was awesome to work with!

Matt Gaunt is top notch. No pressure, and incredible knowledge.

Sedina was the absolute sweetest! I already had a sectional in mind and she showed me the exact one without me telling her. Super funny and helpful!

Joanie was great!

Awesome experience.

Excellent service from the sales staff and office staff. The delivery crew was very professional and was very courteous. Will definitely shop at Ashley again.

Very friendly and professional great service

Went into the store and Malachi was ready to help us immediately. He was prompt, knowledgeable, and wasn’t pushy to make a quick buck! He was quick and made the process stress free. I recommend seeing Malachi for your needs!

We had the pleasure of being greeted and then helped through our buying process by the wonderful Sedina Bear! She was very knowledgeable, personable, kind, and funny and made looking and deciding very easy. She was wonderful and hung out with our kids while my husband and I looked and talked through options. We are happy with our new furniture selection and can’t wait for it to come it. Would highly recommend giving her a call and visiting Ashley if in the FW area.

Remi was fabulous. She was attentive and listened to what I wanted, always giving me options. Thx Remi!!!!!

Very friendly, very knowledgeable of products. Didn't pushy, but made sure we knew our options.

Malachi was extremely helpful. This was my first time buying furniture and he walked me through everything I needed to know from the time I walked into the door

Malachi was an amazing salesman he showed us a couple sectionals and king size bed mattresses was very informative on both items we were looking to buy. He was very friendly & helpful throughout the whole process. He wasn’t pushy very laid back. We didn’t feel forced into buying anything. When it came to financing he got that taken care of also. He also had another guy at a desk beside him he was awesome too helping us also. These 2 guys we will definitely buy from again. Everyone in the store was very friendly. But these 2 guys did their thing. Also got our furniture ordered and To be delivered as soon as possible when it comes in. This is definitely our home furniture buying store from now on and these two guys will definitely be the ones we buy from. We will recommend this place to our friends And family, as we have already started telling them to there.

Remi did a great job with us and would highly recommend looking her up at Ashley if you’re shopping for new furnishings!

Joanie and Mark did an amazing job, they were fun and full of information. Such a nice experience.

She was very helpful. I love the customer service.

Friendly, attentive, knowledgeable

Marray was amazing. He was very patient with us and very thorough. We got the perfect couch for our family thanks to him. Look forward to work with him again in the future. Delivery process went amazing. Handled with care. 10/10 service!

I received my furniture damaged. Now I have to take it back and wait for them to “fix” it it’s been a terrible experience dealing with them.

Excellent sales and hard working to get the set and deal we’re looking for

Tim was very helpful and not pushy

Joanie was a true delight to work with and made the shopping experience very easy and fun. She made it feel like we were long time friends and genuinely wanted to get to know us and our personalities to help curate the perfect fit to what we were looking for. Thank you!!!

Joanie was great to work with and really helped us think through the potential options for our project.

There was so many choices at Ashley that I had the hardest times making my final decision. My salesman was so patient with me, even after changing my mind like 3 times. Noel Campos was a pleasure to work with, and was so helpful.

Joey was a professional. I told him what I was looking for and my price range. From there he showed me a few different options and I ultimately found the perfect solution for my space. I will definitely be referring him to all my friends and family.

Joey Ortiz has been a constant contributor to my families homes as we moved over the past few years! Not only will Joey push for the best deal for you but, he is personable and great to work with!

I had a wonderful experience with Joel Ortiz, He did great on finding exactly what I wanted for my living room! Definitely recommend!

Great place, Joel Ortiz was very Knowledgeable and helped pick the perfect bed.

Thankful to have met Sedina...she was very kind , knowledgeable, such a gem.Even helped me save another $300 on top of a quote from another Ashley employee.

Joey was amazing and helped us find everything we were looking for! He made sure he was available when we were as well. We will definitely be back!

Very professional and very helpful.

Store people were cool. Delivery was painless

We couldn’t be more happier with our new bed frame, mattress and delivery. Thank you Joel O. for your help making this process easy for us.

Noel was very helpful and professional!

Malachi was very helpful and friendly.

Alyssa was very informative and knowledgeable. We had a good selection and were given all required details.

Tim was very knowledgeable & helpful & most importantly not pushy we had a great experience & highly recommend Ashly & Tim!

Remi was a breath of fresh air. She will be a fantastic sales person for your company for a long time. Very knowledgeable and friendly!!

Malachi Silmon manager was knowledgeable on my purchase item. I felt he knew his role as a sales person and manager. Most important he listen to my concerns and made it right moving forward. The process was smooth very good customer services. This young-man will definitely go far because he gets it! Customer Service is still key in any sale.

Super helpful and very nice. We were able to find a great couch that suited our every need.

Tim did an incredible job helping us pick the perfect sectional!

Great service. Malachi was the best salesperson I have encountered in a long time. Very respectful and considerate of a persons boundaries. Don't let him leave. He is a keeper!

Sedina was great! I enjoyed working with her on the phone and in person.

Sedina went above and beyond to help us find what would work best in our house. She moved around furniture in the store so that we could see different options to help us make a decision. We were able to find what we wanted for our bedroom and living room with her helpful advice! If you are looking for furniture, I highly recommend that you ask for Sedina at the Lima Rd. location!

Noel was very honest and helpful with helping me and my wife find our new sectional.

Noel was very personable and great to work with. He put in the extra work to get me what I needed. Very good experience.

Upon entering the store, Malachi approached me and asked if he could assist in my search. I had forgotten the name of my Ashley bedroom suite, and after I described it, he found it. Malachi found a fantastic price for me on the nightstand I purchased. Malachi rocks!

Tim was very helpful in helping us navigate through our new sectional purchase. Great experience.

Our experience was amazing! Joanie was super helpful and she really took the time to listen and give very helpful feedback!!!

He was very friendly and professional.

Noel Campos was a very friendly and knowledgeable sales member!

Great customer service. The mail flyer received me. It stated mattresses as low as $247 and $50 coupon came used. My sales person got it approved to use the coupon which was very appreciated. Overall he was very patient and answered all my questions.

Staff attentive and helpful without being too pushy.

Robert was super helpful and made the whole process very simple. He was also very negotiable with us.

We’ve purchased furniture from this store twice and had great experiences both times. Sadina helped us on the floor and then Nick and Mike delivered, and we have no complaints. Nick and Mike were also patient with my large barking dogs at delivery and I really appreciated their service!

We received friendly and very professional attention upon entering the store. Both Dave and Remi were well informed about the recliner we purchased. They were thorough about the construction and quality of the recliner. We were fully informed about the delivery, and the 4 year limited warranty . We left the store content and satisfied with our visit.

Matt was awesome. He wasn't breathing down our necks while shopping and answered all of our questions. Very personable and polite. Thank you for all your help Matt, you rock!

Great customer service

Sedina was great! She explained the differences between the pieces we were looking for and helped us narrow down our best options. Will definitely shop here again when we need another piece of furniture.

Ray was easy to work with and helped us find what we were looking for. Everything was delivered on time and was an easy process.

Jonie was engaging and informative giving us the time we needed while answering all of our questions.

Great selection and service.

Tim was very helpful and knowledgeable about the furniture that we selected. He worked hard to give us the best price within our budget and his thoroughness to all the details made it easy.

Noel Campos was an exceptional help during our visit to the shop. As a first time costumer, he created a fun and welcoming atmosphere that made our first-time experience at the shop truly special.

Thanks Noel!

Joanie was very wonderful to work with, very helpful throughout the whole process of picking out an accent chair and side table for our family room! My husband and I would definitely work with her again for any future furniture needs! Thank you, Joanie!

I love the furniture even my whole house furniture is from Ashley and I am 100% satisfied

Alyssa was a great person to work with, she really listened to our needs and wants and worked hard to find us the perfect sectional! I would highly recommend Ashley Furniture! We even unintentionally made them stay past closing in a Saturday and they were so patient and kind. All of the staff worked to make it a pleasant experience, even after they had closed!

Allysa and the entire team were pleasant and professional. My experience was overwhelmingly gratifying. Service from the front door to the sales desk was impeccable. Kudos to the entire staff. Also... Matt Gaunt's expertise on bedding is above and beyond. The professionalism and NO pressure communication makes him... and the whole team, exemplary. The entire time spent was fun.

Very good seller, very friendly

Absolutely amazing, helpful and patient!

He was very helpful and he made searching for furniture fun and light hearted. Would recommend him to anyone!

Had a great experience! Highly recommend Matt Gaunt. He took care of us and made the process extremely easy.

He was very helpful and experienced on the different qualities of the products. I would recommend you go to this store. very nice people!

Very helpful and polite

If I could give her 10 stars I would. Joanie was amazing, friendly, diligent and all around fabulous. You are lucky to have her working for you.

Very knowlegable, courteous and friendly. Made shopping a very pleasant experience.

Matt is amazing. Best sales person ever!!!

Remi was very helpful and knowledgeable. She is a sweetheart and we really enjoyed working with her.

Joanie is very bubbly and sweet! She actually made our buying experience fun. She was very helpful in finding what we were looking for. I would recommend Ashley furniture and Joanie to my friends looking to buy. Deb Zuber

Jacob was very helpful and professional

Remi and the store manager went the extra yard to help us secure a chair for a family member. Greatly appreciated the excellent service!!

I got this beautiful bedroom set and mattress from Ashley’s and the customer service was outstanding! I had help from Tim and Malacai and they were very friendly and super patient with me. They also took the time to stay late and made sure I was satisfied with the pricings and the purchase.

We first spoke with a gentleman named Bob who listened to us as we explain what we were looking for. Bob brought Remi to help us, as he felt her experience with decor and colors would be beneficial. Remi was nothing less than spectacular! Both Remi and Bob seemed to genuinely want us to find something we would be happy with, not just trying to pressure us to make a sale. We most certainly would recommend them to anybody looking for new furniture. Thanks Remi and Bob!

Thank you Ashley Furniture, we are so happy with our new couches, you always have great quality and great customer service, Remi was great to work with!

Joel is a very good salesman. Doesn't push you to buy and very knowledgeable. Would definitely recommend seeing Joel Ortiz

Remi was truly outstanding…her interior design and passion for fashion helped me be as ease and be comfortable. I would definitely recommend her

Robert made our experience and transaction excellent with his amazing attitude and willingness to help us. He made sure we were satisfied with everything and he was eager to help answer any questions we had. We would recommend Robert and the team at the location off Lima road because of their professionalism!

Marray was great to work with! No BS.

1/09/25 Malachi was outstanding to work with. I went in to buy a sofa and ended up not only purchasing a sofa, but a bed as well. He was very knowledgeable, helpful and so patient and kind during the entire process. I can’t wait for my new furniture to arrive. I would definitely recommend Malachi Silmon at Ashley for all of your furniture needs. 2/21/25 was disappointed that it took 6 weeks for my reclining sofa & tempura bed set to arrive after being told that it would only be 2 weeks. The delivery and set up was great! My delivery guys were Brandenn C. and Nick M. and they both did an AWESOME JOB with delivery and set up! Brandenn was very knowledgeable and took the time to explain how to work my tempura controls. Highly recommend these two guys!

Joel was helpful and courteous. He listened to it needs and ideas and helped us find the stools that would work well with our new home.

The staff were knowledgeable, kind and very helpful. Their delivery guys were professional and very kind! Thank you for this great experience.

Experience in store and delivery was great! Would definitely purchase here again.