Ashley Store Fort Wayne, IN

Joel is the man! Very knowledgeable and will find you what you’re looking for within your budget. I’d recommend him to anyone looking for furniture.

Jason was super nice and knowledgeable and made the experience very smooth

Jason was a pleasure to work with. He understood what I was looking for and was very helpful in helping me find the perfect bedroom set for me. I can’t wait to get it!

Delivery was excellent and Eliajh and Paul were friendly and thorough! Appreciate their service!

Great customer service from Audrey. Helped me find the right recliner for me.

Tim and Juliana were so helpful today when I came in checking out sofas! They spent time answering and also asking great questions that helped me narrow down my choices. They made my shopping experience stress free and easy!

Our service was exceptional. Jonie went above and beyond to help us find the perfect furniture for our space. We will definitely be back to work with her on our next purchase. Thank you!

The delivery went well. Sean and Alex were prompt and handled everything with care. Appreciated their customer service.

Juliana was wonderful!! She showed us exactly what we were interested in and took the time with us to explain everything. She is so patient and nice! Thank you for your help Juliana!

Audrey did a great job with us and made our overall experience fast and simple.

Had awesome service! I was very quick and easy we were in and out in less and an hour with a huge sectional!

Thank you so very much for your help!!!!! I really appreciated , l was very grateful!!! So sorry for the tears, thanks for understanding!

Tim made everything so easy and fast! Appreciate your excellent service!

Travis was extremely helpful! He didn't hover and let me go at my own pace, but also was there when I had a questions or concerns. Tjis location was clean and laid out nicely. I definitely recommend this Ashley location and Travis as well!

Travis was great and easy to work with!

Travis was pleasant to work with. More than accommodating with any questions we had.

We had a fantastic experience with Ashley Furniture. Audrey was very personable and attentive to what we were looking for. A seamless process from start to finish- including delivery and set up.

We went into Ashley Home store not knowing exactly what we wanted but we got everything we needed and more. The experience was amazing. Audrey was the best salesperson ever! She guided us through the process and explained all the details to all the item we got. If you ever need some new home items go see her!

Our Sales lady Bree was amazing. We will definitely refer our friends and family to her. We will also ask for her when we are ready to purchase our bedroom and other furniture needs.. thank you Bree

Do not buy from here. My couch cushion cover became really loose after about 6 months and looks cheap and crappy and they won't fix it with the warranty..

We were at Ashley on Lima road tonight and worked with Audrey who was amazing! Knowledge on how furniture worked with how we live was fantastic, her sense of style was on point, and truly listened to what we needed and found it on budget! Highly recommend Ashley Furniture and especially Audrey

Tim Zickmund was very helpful. The floor model chair we bought was a dollar cheaper than the others. The system would not let him change the price so he gave me a dollar out his own pocket to make it right. When we came back with our truck to pick it up. He came out in the cold to help load it. When we come back at a later date to replace our couch hope he is still there to help us. Photo with it in my soon to be man cave

Great service

Tim was very friendly and helpful. We love our new sofa and we will be back for more!

I had such a grate experience with Audrey! She was helping me find couches that were soft yet firm in all the rite places and she made sure I really got to try them out properly. She assured me they were sturdy so I knew everything could handle reel use without giving out when things got comfortable. She guided me straight to the perfect sextional. She found the balance of not just what I wanted but wat I really NEEDED for my home! The whole process was smooth and honestly felt like a huge load lifted. Audrey knows her stuff and I left completely satisfied. Highly recommend!

Brianna was great to work with. The whole process was seamless and they provided our expectations.

The delivery guys were courteous and helpful. Very much appreciated the help they gave us when they arrived early. That was a wonderful surprise.

Had to re furnish my apartment after moving from out of state. Audrey was great, helped with every step along the way. Such good design advice, you could tell she really cared about what I wanted❤️. Ask for Audrey, you won’t be disappointed!!

Great experience! Easily one of the best I have had in awhile. Travis did an amazing job understanding what we really wanted. Outstanding!

Beautiful furniture at great prices! Jason helped us find exactly what we were looking for. Definitely coming back!

If you’re looking for a great experience and no pressure sales definitely go and ask for Tim Zickmund. He understands your wants and needs and finds the best options for you to choose from. 10 out of 10 customer service I couldn’t be more happy with my purchase thank you.

Team greets you well and really knows their products. Worked with Breanna who was very knowledgeable and helped with configuration of a modular sectional. Worth the time to check out their selection and sales!

I ordered a Cayberry fireplace tv stand and a coffee table from here back in October. They said mid November. I didn’t receive my items until 12/30/25. The delivery guys were supposed to come between 2-5. They came around 1. I had to leave work because of this. They had to drill larger holes in the tv stand to actually put it together, discovered one of the LEDs was broken and said they’d have a new one sent to me (they never reported it), took the remote and manual and likely threw them away. I got the remote on Tuesday. The fireplace doesn’t work. I couldn’t tell before then because I DIDNT HAVE THE REMOTE. It is impossible to tell if something is broken if you don’t have all the parts. I requested a return but was told because I didn’t request it by 1/2/26 that I can’t return them. Even though I didn’t have all the parts. This company is awful. Do not buy here. The buying process is nice but everything else is hell. I do have proof of the missing remote and delivery stuff as well. Texts are a wonderful thing.

Joanie is a superb sales lady. She goes above and beyond in customer service and comes up with the very best deal for those she works with. We appreciate her!

We enjoyed our time there. We originally looked for a loveseat and ended up with one plus temper pedic mattress and bed outfit. Bre and Jason were excellent salesperson and hosts. They went into detail to explain everything.

I had an incredible experience at this Ashley Store location! If you are looking for new furniture, do yourself a favor and ask for Tim. He was absolutely awesome to work with super helpful, knowledgeable, and made the whole process stress-free. He really went above and beyond to make sure I found exactly what I needed. Great store, great selection, and even better service. Thanks again, Tim! ROLL TIDE!

We worked with Tim Zickman. I’m usually leery of salesmen and never leave reviews, but my wife was very happy which means I’m happy. I feel like Tim helped us get a good deal and he let my wife bring our kitchen chair into the store to make sure everything matched. Very good experience. I would buy from Tim again.

Service was very friendly and helpful. Highly recommend them for any of your furniture needs.

Joel and Tim did a fantastic job in helping us find our perfect couch!

Malachi was professional, polite, and personable. He spent time with us and helped us (my wife) make decisions about colors and even furniture placement in our rooms. He was relaxed and casual and did not try to push us along or lead us to specific pieces to buy. All in all it was a pleasant experience. If you’re going to Ashley on Jefferson be sure to as for Malachi, you won’t be disappointed.

We had an incredible experience in store. Sedina provided exceptional customer service and made us feel like friends. She listened to what we wanted, took time and effort to make our experience exceptional. The furniture is important but the customer service closed the deal and made an easy yes. We are so grateful and will be back. We are from Marion, so most everyone shops out of town and we will 100% recommend your store. Thank you Sedina!

Plz Don't deal with them. I told myself I would never buy something from Ashley. And I guess I did, now are really regrett it. Warning!!!!!!,Don't get any thing from ashley,they don't guarantee anything,got my delivery and there was a defect and called them and they refuse to call me back, rip-off thousands of dollars.

Salesman was awesome, very knowledgeable and not overbearing. Prices are awesome so is quality of furniture

We started our day worried the search for our daughter’s new bedroom set would be an all day affair. However, we went to Ashley and Remi immediately welcomed us and the very first set she showed us was a winner! She is great with kids and expertly guided us through the easiest furniture purchase we have ever made. 10/10 recommend.

Great prices, wonderful people to work with, professional and friendly delivery team.

joanie was very pleasant, and took her time explaining the process of the warranty and was willing to listen to what i wanted. i will definitely give her my business again!!

I hope the owner reads it in full and contact me. “Ashley Store on Lima Road in Fort Wayne turned what should have been a simple purchase into a three‑month nightmare. I bought multiple pieces of furniture in September, including two bed sets and two sofas. Sofas were delivered in October, but one bed set was incomplete, so I had to go back and spend about $300 extra on another set they promised to deliver in a couple of weeks. When that bed finally arrived, key hardware was missing. For more than a month, every time I contacted them I was told they could not fix anything until the hardware came in, with no proactive updates and no real effort to resolve my situation. After waiting this long, I went back to the Lima Road store. One manager with a beard was extremely rude, refused to actually help, and would not even give me the service phone number. Only when another manager stepped in did someone finally call service and schedule the installation within three days. At that point, they already had the hardware but nobody had bothered to reach out, schedule, or respond to my calls. From September to December, this order was dragged out by poor communication, missing parts, and completely unacceptable customer service at the store level. The way I was treated, especially by the second manager with a beard which i respect, was disrespectful and unprofessional and told me that they have enough business and do not need mine. After this experience, I will not be shopping at the Ashley Store on Lima Road again and would not recommend this location to anyone. I am attaching the photo of bed which he compared to a car and the hardware that was missing.

Install team did a great job!!. All together a great experience from my purchase to the install!

Remi was very knowledgeable and listened to my needs so that I got the mattress that was best for me. She also helped me get the best price and helped me get the best pillow. I would definitely recommend her to help you get the best mattress for you.

I was going to thank Ashley for My recently purchased massage lift chair . But instead I’ll thank Remi. My wife and myself went online offline and in between . Trying to find the best chair for us. We could have saved hours or even days. Remi a sales person at Ashley’s Demonstrated and explained all our concerns. Her knowledge of therapeutic chairs are exceptional.You might think it’s only a chair. But to us it’s Comfort Relaxation Healing etc. I’m 100% Sure wasn’t for Remi I would not have purchased it. So Thanks REMI ( AKA) Ashley’s

our bed set is nice but the people who delivered it and built our bed frame they left a box with wood in it and shoved it in the corner of our room. didn’t mention it to us or anything just left for us to figure out what to do with.. and i was pregnant at the time when they did this like how did they expect a pregnant woman to deal with a huge box of wood slats? extremely disappointed in the delivery service. but the bed set is beautiful.

Travis was a great help! Friendly welcome, great knowledge on the product I was looking for!

Breanna showed us all sets available that met our needs. Was very friendly and knowledgeable. Was a pleasure.

I always prefer to support local businesses, so it was very disappointing to be treated this way by the Ashley Furniture store on Lima Road. I visited the store to look at sofas and a salesperson showed me one I liked. It was priced at $5,900. I told him it was too expensive for my sunroom. Instead of a normal discount, he began negotiating like a car dealer and eventually lowered the price to $4,200 + tax, which I agreed to and paid. I was told delivery would take 2–3 weeks. When I got home and checked the Ashley website, I found the exact same sofa listed for $3,800 online. Online and in-store prices can differ, but it was still frustrating to see such a big gap, especially right after buying it. The next day I went back and asked for a refund. At first they refused. A manager then said the sofa was already on the delivery truck and that I would be charged a $1,227.81 cancellation fee. I was told they would mail me a check for the refund balance. I explained the order was placed less than 48 hours before and I was told delivery would be weeks away — so it made no sense that it was already shipping. I was also told the store is independently operated and can set its own policies. Lesson learned: Always check the price on the Ashley Furniture website first by entering the item number. I will never do business again with Ashley Furniture on Lima Road.

Remi was excellent. She was the most informed about your product offerings compared to 4 other stores we visited. She was friendly, down to earth, and a great sales person to deal with. We would definitely seek her out again on our next furniture purchase!

Remi was extremely helpful, courteous, and professional. Any future purchase plans will include her as my sales person.

Our bedroom set was just delivered. The delivery men were very courteous with us and our 3 boys who were super curious about their work. They were on time and very quick. They put everything together and set everything up exactly where we wanted. Very satisfied customers. Thanks again guys!

Bought a sofa sets worth almost $3800 delivered broken parts and delivery guy refused to take it back. After several call they took it back and they said they gonna repair the broken parts . We decided to return on the same delivery day everything but the salesman said 50% will be charged for return and the other guy said 30% . Finally agreed for replacing new one but not delivered on time promised delivered no later than Dec 5 but it was delivered on Dec 10 instead. Very dissatisfied and disappointed.

Remi was so helpful. I know my purchase was not very complicated but she did I great job zeroing in on what would work for me. I bought 2 lamps and got a great price with the current sale.

Bought a new bed. Bob was very knowledgeable and amiable. All in all a good experience

Joel Ortiz was very friendly and accommodating I really like him! He is very respectful. 😀

Joel was really AMAZING and Accommodating and helped find me a bed in my price range!!! Thanks Joel!!! YOU ROCK

We really enjoyed our experience with Sedina, she saw vision and was so helpful

She was so helpful and gave us a wonderful experience! Will come to her again if we need anything!

Remi was FANTASTIC! Not overly aggressive and listened to what we needed. It was such a pleasure making this purchase!! She made us feel very comfortable!! Thank you Remi!!

Remi was my helper today and she was amazing at showing me different things I got a mattress and she took the time to show me why I should choose the right one. You need 5 more of her she was amazing thank you

All my questions were answered and I felt heard. I was very glad to have Sedina’s help today.

Worked with Sedina today. She was extremely helpful. I would highly recommend her when furniture shopping.

Very nice and a great person to do do busses with and a great personality

Tim was fantastic!!! Not pushy at all and went above and beyond to work with me. Easy going and straightforward. Will work with him again!!!

Remi did an awesome job! Loved her personality and willingness to help!

Remi is absolutely amazing!!!

Remi is the best! She did not try to oversell me and found the perfect piece for “me”. Honestly, I cannot recommend Remi highly enough.

Remi is a great customer service girl taking the time to help set things right with my very important purchases! 🙌

We came in for Black Friday sales and walked out with a nice discount. We appreciate working with staff at the store. Tim was very helpful and didn't hoover!

My salesperson was Malachi. He was very helpful and attentive. He made sure I got my furniture in a timely manner. So far our purchase has been a great experience.

Appreciate

Joanie was great, professional, friendly, very knowledgeable about the products.

Just received my new couch, coffee tables, and sofa table from Ashley Furniture Homestore on Lima. It's looking even better than it did in the store. Joel Ortiz was a big help and was able to work out a nice deal since it was a pre Black Friday purchase. If you are looking for something for your house, go ask for him. He will do you right and is very knowledgeable.

Great great salesman, knew her products, very personal just a super job 😉😉

Bre and Tim were very helpful. They gave us a lot of options within our budget and provided great customer service!

Our experience with Joel at Ft. Wayne Ashley’s Furniture Store was amazing. Not only did we find a beautiful and comfortable sofa but our salesman was no pressure and knowledgeable about his products. We are so happy and hope to buy from our friend Joel again in the future!

Tim was great! Let us walk around and look at things on the floor by ourselves and I dint really see anything that was what I exactly wanted. Then showed us an option for a buildable sectional sofa and we worked it out for a piece that woukd fit perfectly. Waiting for piece to arrive, but said should only take a couple of weeks!

Tim Z was amazing, would recommend his help to anyone!

Joe and Nick from Kash delivered my new Ashley furniture, and they were very personable and friendly! Top notch customer service! I couldn't have asked for a better experience! And my salesman, Tim, was excellent as well!

Tim was super helpful and friendly! He made sure we got what we wanted. He wasn't pushy. He didn't make us feel pressured in any way!

After looking at 7 stores, Ashley (actually their salesman Tim and their Signature loveseat) was the winner. Installed myself after their front door delivery. Very easy to put together, and extra person is helpful and the red tape has a red bag with the wing bolts, js. Love firmness of both the construction and the cushions. Believe this will last longer than the sectional of 10 years. Tim's wife Sheila also showed us the Purple mattress with zero gravity, this will be our next purchase. We currently have a 10 year old Sleep Number, which is great, but Purple... yes ma'am. Thanks Ashley, we will be back.

Joel greeted me with a smile as soon as i walked in the door. Joel was quick to help me with the recliner I wanted that I found online Ashley Furniture website. I did not feel any sales pressure from him. His customer service was friendly and comforting. His energy to help me get what I wanted was top notch. I have purchased a lot of furniture from Ashley Furniture in the past. The next time I purchase more furniture I will be sure to ask for Joel. Thank you Joel for helping me with my purchase!!

Lloyd was helpful from the moment I came through the door...professional and courteous...I am a repeat customer and people like Lloyd keep me coming back!

Remi was an absolute RockStar. We will be back when we need something else new. Im sorry I dont know the manager's name that was there but he was awesome to work with as well.

Tim was great help at Ashley's. Showed us what we were looking for then let us be while we were still looking and keep checking in on us. Definitely recommend Tim at Ashley's.

Sawyer was a great salesman. Easy to work with and no pressure.

Travis was fantastic to work with and extremely knowledgeable! He helped us pick out furniture for our basement and living room. The look and quality are perfect, thank you Travis!!

We were very happy with our experience with Tim at Ashley! He was very honest and helpful with our decision making, doing everything he could to make things easier for us. Definitely recommend him!

Tim and Sawyer were great! They worked really well to find a mattress that we liked but also stayed within our budget.

Terrible customer service. Never lie to your customer.

Remi at Ashley Furniture was amazing to work with. Very friendly and answered all of our question. Definitely recommend working with her!

We worked with Tim yesterday while finding a a few prices for a sitting area! He was extremely informative and not pushy at all!! We appreciated him giving us the time and space while we were there to look and think things over. He was generous with the deals available and was there to help us get what we came in for. I highly recommend Tim and would work with him over and over again, he made the process smooth and easy!

Joanie was AMAZING!!!! Hands down the best experience I’ve ever had at Ashley Furniture and would recommend her to anyone!

Ashley Store was a great place to go for our two rooms of furniture. Joel was an awesome salesman and helped us very much.

Our salesman Tim Z was amazing! We truly loved our experience and his honesty. We also appreciate the space to discuss our buy without feeling pressured.

Tim Zickmund was amazing and helped us as we took forever to make decisions! :) Ashley has some amazing options and it was hard to even pick what was our favorite!!

Friendly and was able to get me what I wanted in time

Tim was great. He helped us find furniture that fit our needs. We would highly recommend Tim !

Joanie was a joy to work with she was very knowledgeable about the furniture we were interested in. She was like a breath of fresh air, in that I mean young and ambitious and has a good sense of humor as well. John and I would definitely use her again on our next up and coming purchases. Thank you Laraine Nesbitt.

Very helpful and friendly. Bob was a pleasure to work with

Our salesman was not pushy and great to deal with. The store manager was helpful on making a deal that was where I wanted it to be on the financial end. The delivery guys were super professional and happy. I have no complaints or regrets.

Great customer service, very knowledgeable.

Ashley Furniture is a great store! Tim was amazing to work with for the purchase of our new Dining Room furniture! They all work as a great team! Your experience will be amazing! Be sure to check them out and ask for Tim! You won’t be disappointed!

Julian, our delivery driver, was very courteous and professional. He was very careful with our furniture and our house. He thoroughly explained everything and offered additional suggestions for care of our furniture.

Both guys worked very hard to get this furniture into the house. Just would have been nice to have a phone call saying they're on their way. Other then that service was excellent.

These stars aren’t for Ashley, they are for REMI. She is single handedly the best representative I have ever had the pleasure of working with. She is genuine, kind, funny and she went MORE than above and beyond for my husband and I. She is the reason I will be coming back and recommending every single family member and friend I have to go see her. I’ve worked in customer service for YEARS and she is the one to beat. Love you Remi!!!

Tim was very helpful in finding a sectional that would fit our space when we stopped into Ashley this past weekend. He let us shop around without much pressure and was there when we needed him. He was very straightforward and clear about pricing which was much appreciated. Highly recommend!

Tim was extremely professional and courteous patient with a great attitude

Joanie was the most friendly helpful associate. Made it very fast and easy

Remi made the process of choosing a couch and designing it around my style so easy that I would happily work with her again

Had a great experience looking around at tables and headboards, and Remi was super helpful in helping me find the right one for me.

Joanie has a great disposition. She is very knowledgeable and certainly knew her products. She made our experience a very pleasant experience. True professional.

My Wife and I worked with Joel. He listened to what we were looking for in a mattress, including our previous bad experience with our outgoing mattress. He made sure to have us try all the brands they had on the floor, and had us retry a couple to make sure what we’re selecting was what we wanted. He also helped us look at a couple couches/recliners. We weren’t looking to do both at the same time but he worked with us and the deals he could apply and walked us through the final deal. After reviewing the numbers we decided to also get a couch with our mattress. He wasn’t pushing it on us, he just informed us of the numbers and they worked for us, so we decided to just get both as our current couch has been on its way out.

Tim Z was incredible. From the time I walked in until the time I walked out was very Friendly, Professional and knew exactly what I wanted. He handled paperwork in a timely manner. He made the whole buying experience very positive. I will be recommending him to my friends n all my new neighbors. Awesome 👏

Employees breach confidentiality by texting customers from their personal devices. this is illegal.

Buyers Beware

Joanie and Sedina were absolutely outstanding. They really went the extra mile.

I had the pleasure of working with Tim Z. this weekend. He was extremely helpful, and NOT pushy at all; whereas, many in sales seem to be, sadly. He answered all my questions in a timely manner, and was an incredibly helpful! If you’re going to shop at Ashley’s this is the sales representative you want!

Absolutely terrible experience! Bridget and Chris were completely unprofessional and unhelpful from start to finish. I was sent the wrong couch — one that was over $1,000 more than the one I originally ordered — and instead of correcting their mistake, they refused to refund me the price difference. To make things worse, they even tried to make me pay for the shipping costs on their error! I reached out multiple times hoping for a reasonable resolution, but all I got was poor communication and zero accountability. This whole situation has been incredibly frustrating and disappointing. I would strongly recommend avoiding this company altogether — save yourself the stress and shop somewhere that actually values its customers.

Went to Ashley Furniture to look at mattresses. Was assisted by Sedina Bear who was very pleasant to work with. She was not pushy in anyway. Listened to our needs and wants in a bed. I really believe we will be very happy with our purchase Thank you Sedina

Amazing person!!!! Great to work with, very knowledgeable. Thank you for a great experience.

The workmen were very polite, understanding, and fast.

So i just moved here from Miami because of work and i came to look at some things and idk if they were being racist but i asked to see some bedroom sets and was lead to the CLEARANCE SECTION never did i ask to see a clearance section and i asked why the clearance section “oh i assumed that’s what you’re looking for” is it because im black probably idk but one thing i do know is when i go back in there October 14th id better be greeted as if i was the late queen

Knowledgeable, courteous and helpful.

Bridgett was so rude and not helpful at all she told my elderly mother that she needed to pick up the pace because she did not have time for her today and asked did she even plan on buying anything or was she window shopping! My mother lost everything in a house fire and is starting from scratch so budget is a thing as she is having to replace her entire life right now. I know who won’t be getting our business.

Tim Zickmund from the time we entered the store till we completed the sale was not only friendly, but very helpful as well in directing us twords our purchase. My wife and I would like to thank him personnally

Working with Tim Zickmund on purchasing a dining room table was honestly the easiest process I’ve ever experienced when buying any furniture. Great communication and super fast follow through.

Tim is a good salesman and helps out a lot

Bob was incredibly helpful and patient as we decided on a living room set moving tables from other settings for us to make the correct purchase. We never felt rushed and we e will definitely be returning to Ashley and will have Bob help us again if he will!

bridget needs to get fired. she is the most unprofessional worker as well as the whole staff and im considering bringing the law into this. i seriously hope the management at this location looks into her.

Great experience shopping. Remi was very knowledgeable and very professional. She made great suggestions. I will most definitely consider making future purchases!

Had a great experience with Tim! Very personable and not at all pushy. Gave us lots of options and helped us get exactly what we wanted. Will definitely work with him in the future.

Terrible don’t waste your time here.

Friendly, good service, listened to my needs

Bob was great! He listened to what I was looking for and showed me a couple pieces he thought would work. We ended up mixing pieces from different sets.

Ashley Furniture was very good at helping us find a nice living room set ..also the delivery and set up was great!!

Remi the sales lady at Ashley Furniture was just the kindest person. The 2 young men that delivered my furniture very polite, introduced them selves. Great experience!

Terrible service

Very helpful and informative staff. Tim didn't try to push their product too much and was able to give me what I wanted without the hassle.

Remi was super helpful and experienced! Go to her with your furniture needs!

Tim and Remi were helpful beyond compare. We were very particular in what we were looking for. Both of them were amazing!

I worked with Joshua Comer Attention to detail Loved the fact he drew a picture as reference Showed me only what I was looking for not other things I had no interest in Very professional Very clean and well dressed Professional language

Joey and Josh were both so helpful in finding us the perfect couch! They are very knowledgeable on all of Ashley’s products and they guided us in making the right decision for our space. Thanks for the stress-free and easy experience! We’ll definitely be back the next time we need to make a big furniture purchase!

Remi was super easy to work with she made the whole process of finding a dining room table extremely easy. Her customer service skills are impressive! Highly recommend!!!

Good prices and friendly salesmen

I worked with Tim Z. . He helped me fund exactly what I was looking for, followed up to let me know the status of my order and when there was an issue with one of the pieces at delivery, walked me through how to get it taken care of. Customer Service actually does exist!

horrible experience NEVER SHOPPING THERE AGAIN

My grandfather ordered a set from here and it turned up damaged. It wasn’t the same couch that we ordered either… I called customer service for him and was “welcomed” with attitude. She was talking to us like we were the problem. 0/10. DO NOT recommend.

Joel was amazing! Friendly, knowledgeable and not a “used car salesman.” We felt he listened to us and wasn’t pushy or trying to over-sale on things we didn’t want/need.

zero gravity feel is less in a different color? What kind of nonsense is that. 🤦🏻‍♀️ will do anything but give a refund.

Don't even deserve 1 star. Terrible customer service. Others beware; they will lie to you, send you wrong furniture thats also damaged, and make you pay extra for their wrong doings. -10/10 would NOT recommend going here.

Joel was great to work with and was very honest and fair with prices! Made us a great deal!

This place is terrible. Ordered a zero G couch from here. They shipped the wrong one and it was damaged. When they tried lying about there being different levels of zero G to get away with their mistakes, another store debunked that for us. Went in person to try and exchange it. The one that was wanted in the first place was actually $1000 cheaper, but they wouldn't refund the difference for their incompetence. Oh, and they also wanted us to pay for shipping... So you're saying after the exchange you're going to have $1,000 extra than you're supposed to have yet I still have to pay for shipping. Such POS! Bridget was the one who tried to lie about the zero G feature having levels. Somebody educate that woman please. Also Bridget reach back out from her personal cell which seems very unprofessional

Lloyd was extremely knowledgeable, patient and a genuine human being to talk to. He walked us through every step of the process with ease and care. We'll definitely work again with him in the future.

Tim and Remi are two of the best in you Fort Wayne store on Lima Rd.

Lied to my mother

Malachi was friendly and helpful during both of my recent Ashley purchases. My furniture was available within a few days of purchase. Pick up was easy and the warehouse staff was helpful.

Delivery was right on time and he put the chair together in about 10 minutes. Everything was done beautifully!!

Tim addressed all of our needs and made the purchasing process extremely smooth!

Great place to buy furniture. Tim very friendly and helpful.

Joel and everyone that helped me at Ashley were incredibly helpful and friendly. Joel expertly walked me through my options, tailored to my specific sleep needs, budget, and preferences. I didn't feel pressured to buy, but learned about the benefits of the products and felt the difference for myself, which convinced me to invest in my long term health and wellness. I also thought the cost of a high quality mattress would pose a barrier but the payment plan options made it much more accessible for me. As a young professional first starting to set up my own apartment, it was a milestone purchase that I feel will support me for many years.

(Translated by Google) Very kind to help you find everything and patience (Original) Muy amables para alludarte a buscar todo y paciencia

Tim was very helpful and made the chore of spending money on furniture more enjoyable lol

Joanie Estrada was amazing to shop with lol cause she definitely make a women look for what she wants. I love my sectional and I’ll be back soon for a dining room table ♥️

Great service, great price! Bob was fun, and competitive with prices. 10/10

We were very happy to work with Sedina while looking for a new mattress. She was very knowledgeable about sleep habits and was personable. We were able to pick up our mattress within days of ordering. Ashley Sleep has a large variety of high end mattresses, but as far as a a mid-lower end mattress price, they are very limited as to what you can try in store.

Joanie is very helpful and patient! Helped us find exactly what we were looking for and more! If visiting definitely recommend her!

if i could leave zero i would. i was treated awfully by the staff. they lied to me about pricing and told me i wouldnt be able to afford certain items. truly disgusted.

Very good place and nice workers

Went during Labor Day sales and worked with Remi who was very knowledgeable and got a great deal on some living room furniture that is functional, cozy and stylish.

All the people at this store were very friendly, especially Remi. She was very helpful and patient and didn’t hover over me like a vulture like you see in so many other outlets. The store also honored a price match on a mattress I ended up buying which helped save money. Malachi was also helpful and knowledgeable.

Remi was very patient and knowledgeable with me during my first major furniture purchase. Most sales personnel tend to be pushy, but Remi stuck within my price range and asked me questions I never thought about to make sure my purchase was a good one.

Joanie was very helpful, stylish, and personable. She was patient and got me the best deal for what I wanted! Thank you for all your help Joanie!

Joanie or JoJo as my 4 year old would say, was an amazing help! I initially worked with a different gentleman and came back on a day that he wasn't in. I was hesitant to buy from her but she assured me that he'd get a portion of the sales. Joanie was very attentive and helpful and she knew her catalog. I told her what it was that I thought I wanted, she showed me all those things. I turned the corner and found the perfect set. She guided me thru all of my options and even gave an honest opinion when I asked her thoughts. JoJo was the perfect sales lady and maintained her professionalism thru it all!

I didn’t know buying a mattress could feel like a stand-up comedy show mixed with a VIP concierge service, but here we are. Matt Gaunt was absolutely awesome from start to finish. He didn’t just help me pick out a mattress, he made me feel so comfortable you’d think I was already lying on one. First off, no pushy sales tactics. None of that “This one is the most expensive, so obviously it’s the best” nonsense. Instead, he actually listened to what I needed (which is rare enough to deserve its own medal). He asked questions, helped me try out different options, and guided me toward what would work best for me without ever making me feel pressured. Honestly, he was like the Yoda of mattresses, minus the cryptic riddles and swamp. Matt gave me all the info I needed about firmness, materials, pros, and cons without making my eyes glaze over. And he somehow kept it fun. I think I laughed more in that store than I have in some sitcom episodes. In the end, I walked away with the perfect mattress and the peace of mind that I made the right choice! No buyer’s remorse here! Matt is proof that good customer service still exists, and that buying a mattress doesn’t have to be stressful. If you’re in the market for one, go see him! You might just leave with better sleep and sore cheeks from smiling so much.

Lloyd was great to work with. I appreciated everything he did and his willingness to make sure I got everything I needed. His knowledge and helpful attitude really was top notch! ⭐️🌟⭐️

Lloyd fairgood helped us out with finding our new couch. Awesome guy and was super helpful. Wish I could give more stars than 5! 6 star experience

All i can say is they hired the right man to do the job 👏🏻👏🏻 he actually wants to get you exactly what you are looking for not to just make money for the sale such a kind man to find out your personality on what you like don’t like and he finds the perfect decision for you I couldn’t have asked for someone better he nailed it and he got the deal. I am so thankful for going to the store and having him help me out such an amazing attitude positive human 🙌💜

Tim and Sedina were fantastic in helping us pick out our new furniture for our home. Answered every question we had and really took the time make sure we understood everything! Highly recommend!

Lloyd was great at working with my wife and I. He really made sure we got what we wanted at the price we were looking for. Highly recommend asking for him

Sedina was great and extremely helpful

Super helpful and friendly environment! I had the opportunity to work with Malachi and Sedina! They both had super great insight on all of the products they showed me!

Remi was extremely helpful helping us find just the right stand for my granddaughter. Extremely pleased.

Excellent service. Very friendly, patient and helpful. We would highly recommend!

Bree was very helpful and took her time with us since we were not making up our minds on the first time we got there, we came back second time we were determined to get and she got us everything and she did a good job. Thank you

We had great service the minute we walked in the door . Thank you Tim for helping us thru all the choices available .

Joanie and Bob were amazing! We went to several other stores in the area but this was the first time it really felt like they were listening to what I wanted and even took the time to help me visualize where the furniture im buying fits into the space! It felt very relaxed and not "salesman-y". Definitely going back for my other pieces in the house!

Joanie and Bob were fantastic!

Joanie was so helpful in getting us exactly what what we needed

Joshua was super helpful and very patient with me. He did what he could to get me the best deals. Definitely asked Joshua Comer. You will leave satisfied..

Malachi was great!

All of our furniture has been bought at Ashley Furniture and sold to us by Sedina Bear. She is a one of a kind sales person. Also Ashley Furniture and the staff there are amazing also. Today when we found out Sedina was no longer at the Jefferson store we were very sad but something told us to stop at the Lima Road store and see if by chance she went to work there. And she was there and we were so so happy. By the time we left there we had the double mattress, bases, bed, headboard, 2 night stands and dresser. It was a good day. Thank you so much Sedina and the Ashley Furniture family for making us family. Now i can't wait till I get it paid for so Sedina Bear can sell us our next purchase. Thank you.♥️

We had a good experience at Ashley Furniture. Josh was the associate who helped us, and he was great from start to finish. He was very professional and welcoming. We really appreciated that he gave us space to browse and never made us feel pressured to make a decision. Josh showed us multiple options, explained the differences between them, and was very knowledgeable about the items we were interested in. He was also very patient as we worked through our decision on what to buy. Overall, the entire process was stress-free thanks to his excellent customer service. We highly recommend asking for Josh to help guide you through your shopping process.

Great job

Bob was excellent. Wasn’t pushy. Answered the questions we had when we had them. Helped us come up with a solution for the small space we had. A+++

Tim was very nice and extremely helpful.

We had such a great experience working with Sedina while furnishing our new home. Over the course of three visits, she was consistently patient, knowledgeable, and incredibly helpful. She took the time to understand our style and needs, and never made us feel rushed or pressured. Her guidance made what could have been an overwhelming process feel smooth and enjoyable. We highly recommend working with her if you’re shopping for furniture!

BUYER BEWARE (Dont trust your salesman order unless you know exactly what their system code means and that you have a copy of every piece of paper signed, otherwise you will pay the price of their mistake.) On the evening of 22 June 2025, I had a delivery for furniture show up from Ashley furniture. Once the furniture arrived and was brought into the house, it was apparent that what was being delivered was not what we thought was ordered. The delivery drivers then took all of the furniture with them saying to call the store. Upon calling the store to get this sorted out, I was told that by the representative, that I am responsible for ordering the wrong furniture. Due to this, I need to pay a 15% fee and handling/delivery fees to get what we originally wanted. When I told him that the picture we had is correct and the orientation delivered was wrong, he then sent me a DIFFERENT picture that showed an incorrect orientation. When pointed out that these pictures are different orientations, his reply was that our signature was on the paperwork and thus we are at fault. His response was to talk to the Sales manager the next day. When I called to speak with the Sales Manager as per the rep’s instructions, the next morning on July 23rd, I was given the same options. The manager admitted that the paperwork was different and there could be confusion between them. It was then reiterated that because I had initials on one set of paperwork and not the other, that is what they went by. The Sales Manager said I could have called and had our ordered corrected at any time, but there was 0 response when I pointed out that the picture of the correct orientation was given to us and thus not change our order. The manager insisted I was at fault for not changing the order when I didn’t have anything to indicate something was wrong, specifically because not all of the paperwork was given to me. During the sale of the furniture, the salesman drew out what the layout we wanted with the new chaise/console/sectional we would purchase. During this, we also sat in the correct orientation furniture as the floor model was exactly what we wanted. I even joked with the salesman that we would take the floor model if they didn’t have a brand new one. During the processing of the sale, the salesman asked if what we ordered was correct and I asked if it is the same as the floor model; he then responded ‘Yes.’ During the setup of the sale, the manager on duty on July 5 2025, had to assist as the salesman was unsure of using the system. Between the salesman and manager, neither corrected the order based on our question of it matching the floor model. When we had left the store, the salesman sent us a copy of the originally drawn layout. This layout was drawn correctly in the orientation that we wanted and matched the floor model picture we took. The only actions I was given to rectify the situation via the store manager was: 1) Pay a 15% fee with a second delivery charge to get the furniture we originally wanted 2) Return the furniture (the furniture we don't have) and then pay a 30% fee Ashley Furniture's only option in moving forward is for us to pay more money on top of what was already paid (and withdrawn) in order to resolve the situation. Trying to work with the store on a solution was only met with frustration because the only path available to me is to pay additional money for a mistake made.

Joanie was attentive, knowledgeable, patient, and friendly; Joanie made my experience with Ashley Furniture and I plan on being a repeat customer thanks to the care Joanie gave. Thank you Dawn Townsend

Excellent customer service and friendly people!!

Tim was awesome. Saved us money, personable, glad he came up to us and helped us out.

Really enjoyed doing business with Remi at Ashley . She's a 5 star employee. Looking forward to the arrival of our new furniture.

Joanie was extremely helpful and knowledgeable about what I wanted after explaining my preferences. Very friendly and efficient and all around good sales rep. 👍👍

Bob gave excellent service and an amazing discount. Thank you so very much!!

Tim was amazing and helped us find the perfect bed frame and side tables to freshen up our bedroom!

We were helped by Tim Zickmund. He was very helpful, knowledgeable and had a great personality. He was also very patient with me because I wasn’t sure exactly what I wanted. I am very pleased with the furniture I bought. All the staff were very kind. I would greatly recommend Tim if you’re looking for furniture.

Malachi Silmon was great to work with!!

Bob and Dave were both very helpful in lending support and answering any questions we had on trying to get our new home completely furnished

Brandon delivered great service.

Tim did an awesome job.

Sales staff was great! We were helped by Joanie who was an absolute delight; never pushy, was attentive and very helpful! 5 stars, would definitely suggest using Ashley to anyone looking for an easy furniture-buying experience.

Matt did a wonderful job on making sure I get a dresser for a kiddo and making sure it was sturdy within my price range. He also got the right color for the room which helped with the theme. Thank you for everything, Matt!

My fiance and I had an absolutely wonderful experience thanks to Tim Zickmund at Ashley Furniture . From the moment we walked in, he greeted us with a friendly smile and a genuine willingness to help. Tim’s knowledge of the products was impressive—he listened carefully to what we were looking for and offered thoughtful recommendations that fit both my fiance and I’s style and budget. What really stood out was Tim’s patience. We never felt rushed or pressured into making a decision. Instead, he made the entire process smooth and enjoyable, walking me through different options, explaining materials and warranties, and even helping me visualize how the furniture would look in our space. Thanks to Tim, we found exactly what we needed and left the store feeling confident and excited about our purchase. It's rare to find someone who combines professionalism, product expertise, and exceptional customer service so effortlessly. Highly recommend working with Tim if you're shopping for furniture—you’ll be in great hands! My fiancé and I also recently purchased a mattress and Ashley Furniture with the help of Malachi Silmon, and the experience was excellent from start to finish. He was professional, well-informed, and respectful of my fiancé and I’s time and budget. What we appreciated most was his ability to explain the differences between models clearly, without overselling or applying pressure. He asked thoughtful questions to understand what we needed and guided us toward options that made sense based on comfort, support, and long-term value. His product knowledge was solid, and he communicated everything—from warranties to delivery—clearly and efficiently. Overall, Malachi made what can be an overwhelming decision feel simple and straightforward. We would absolutely recommend working with him to anyone in the market for a new mattress.

I will never go through Ashley furniture again. I was overcharged on everything I bought and was invited to a private event for the memorial Day sale and I get online and it's cheaper. Then once my furniture was delivered, one piece came broken. No one ever reached out to me. once I reached out to customer service about all the issues was told there was nothing they can do and I didn't receive a new piece. They fixed the broken one and shipped it back which took over 6 week. I was told their technicians would fix it up to their company "standards". I believe I should have gotten a new piece instead of a half broken one. I am highly disappointed! Once I got home and looked over the paperwork from the original purchase I noticed all kinds of charges that I didn't ask for. I was only going to pay cash for the living room furniture. The manager talked me into buying the beds that I was going to purchase cheaper elsewhere and tried to cancel the order and went into the store twice the same week of the purchase and got blown off when I tried to cancel that order and was told it was already shipped to the store in which I was told I can't cancel the order. I asked for the the plain adjustable base and he ordered the most expensive and denied that I told him that I didn't want that so now I'm stuck paying for something I didn't want. I am highly disappointed with this whole company.

Remi was very helpful and knowledgeable. She showed us many options and searched for others not in store to get us what we wanted. She wasn't pushy. Great experience!

Jonathan & Phil were very knowledgeable assembling our couches and dining set and treated it very nicely and carefully. We really appreciate them working so hard. Thank you very much.

Remy was the best. She helped me find a couch and recliner that suited my needs perfectly. She was thoughtful and considered my needs and budget. She also has great taste. She was truly a joy to work with.

Remi was extremely helpful today with our purchase of a table. She went out of her way to find what we needed and help us love our purchase. She was very reassuring when it came while we were purchasing and how it would look in our home I would recommend Remi to other people.

Lloyd was super helpful, personable, and friendly! Great furniture shopping experience! Can’t wait to get my new living room set!!

Tim was very helpful and the customer service was amazing!!!

Matt was great. As an introvert, I appreciated him approaching me about my needs in the parking lot. Even though I was unsure of what I wanted, he knew what kinds of questions to ask me to help me figure it out. He was friendly and knowledgeable. He was also a good salesman; he’s found his calling. I hope I’m satisfied with my purchase, but I was certainly satisfied with the purchasing experience from Matt, as well as the other employees onsite at the time. It was a fun time. If this goes well, I would love to use Matt and this Ashley location again.

Malachi was very helpful and patient with my husband and I when we were looking for the best sofa and table arrangement for our family room!

Dave was wonderful. He is personable, friendly and an all around pleasure to work with.

Jacob helped us and worked with us to find exactly what we were looking for.

I had a great experience working with Joanie! I went in and she came right up with such a bubbly personality. I told her I wanted a sofa and that I had a golden retriever. She took me straight to a sofa with a durable fabric. She was super knowledgeable and thorough explaining everything about the sofa and the fabric. She showed me different items while keeping my needs in mind. I ended up with a sofa, oversized chair, and an ottoman. I left feeling confident Im going to have durable furniture that will last me for many years and 4 years is covered by a protection plan. Thanks Joanie for being so friendly and knowledgeable!

We really liked working with Tim, he was very personable and professional.

Matt greeted us right away. He was helpful assisting me find exactly what I wanted and price point.

Tim was very helpful in our purchase of a matching couch & love seat. Wry knowledgable and helpful.

Loved being helped by Sedina. She is so genuine and down to earth 🩷

⭐️⭐️⭐️⭐️⭐️ 5/5 Lloyd F at Ashley Furniture was absolutely great to work with! He helped us find the perfect bedroom set without ever being pushy or overbearing. Instead, he was honest, patient, and genuinely willing to work with us to make sure we got what we wanted within our budget. It was a smooth and enjoyable experience from start to finish, thanks to Lloyd’s professionalism and friendly attitude. Highly recommend asking for him if you’re shopping at Ashley!

Wonderful experience. Professional yet enjoyable.

Remi was so helpful with helping us pick out the perfect kitchen table for our small kitchen! We had a great experience at Ashley Furniture because of her!

Remi is wonderful. This is the second purchase I have made with her. Her attention to detail is great is on point! She really digs deep and collects great information to make sure you are getting the best furniture for your home. Highly recommend Remi for your home furniture purchases!

Tim was great to work with and we are excited to get our couches.

We were intentionally shopping for a sectional, but hadn’t planned on stopping into Ashley’s, but we saw it and figured why not check it out. Jacob greeted us right away and asked what we were looking for, showed us some options and ultimately found one we liked, even better was him working some magic to get it for us in the price point we needed! We ultimately ended up with a better quality couch for less than what the other stores were offering in the same areas. Arrival is scheduled for mid-August and time can’t move fast enough, if we love the couch we would like to come back for a recliner 😁

Prompt, efficient, informed-choice service, friendly, people-person. Greatly job Tim! ( @TimHorton'sCanadaDayJuly1)

Tim was a great help! We were able to find a great couch within my price range!

Well. We paid almost 2500 for our couches. Had them over a year now and they are terrible. Was supposed to come with some kind of cleaning plan and that never happened. 3 of the 6 cushions “both recliners” felt worn and used while the others were firm. 5 months in the arm of the one recliner feet lost one of the rivets holding it Together. Had to fix that with a bolt and nut. Couches were a waste of money. When they dropped them off they were not in plastic and looked used in the first place. When I asked the guy he said no they are brand new… today I had to flip the couch to fix yet ANOTHER issue. Was looking for the name to find parts and found both tags had been ripped off the couch. What a circus’s I’ve VERY disappointed in this purchase. I should’ve asked for my money back day one.

Remi was amazing and so helpful! We appreciate how much time she spent with us and her attention to detail. Thank you Remi!

Nice guy, helpful. Made a good choice of furniture.

Our experience with Ashley Furniture Store and the staff, Remi specifically, who guided us and helped us through the process of purchasing a new couch was seemingly flawless. We felt very informed and cared for throughout our visit. Remi was extremely helpful, kind, and connected with us giving us honest and personal feedback about some of the couches we were considering. We will be recommending her and this store to our friends and family in the future!

Meet Tim and tell him my needs an he did an awesome job was super friendly very knowledgeable found what I wanted and it was quick and painless process. I have always loved Ashley furniture

Great service and great atmosphere. Bob and Jacob are knowledgeable and lively. Furniture options were plentiful and purchasing was simple. Easy 5 stars.

On my first trip to Ashley I worked with Tim. He was friendly, very knowledgeable on all of the pieces of furniture that I had questions about. He was very attentive, without being pushy or hovering.On my second trip to Ashley Tim was not available, and I met with Malachi. Malachi was very friendly also, very attentive without being pushy or hovering, and extremely knowledgeable as well. They both made my shopping trip much easier by their kindness and knowledge.

The sales person followed us around like she was pushing us to buy. I will never walk back into this store again

Even though they couldn't get the part I needed they were able to point me in the right direction.

My wife and I bought a great couch for a great price from Lloyd yesterday. He was extremely professional and helpful. Definitely will be back.

Nice place

Worked with Lloyd to get some furniture for my first house and he was incredibly helpful! Very professional and informative and made the whole process a breeze. Answered all my questions and double checked everything. Definitely recommend talking with him!

Remi was super helpful and very mindful to my budget. We had 4 options to choose from that fit our style and budget and she helped us navigate which one would feel and look the best! Absolutely amazing customer service and would definitely recommend Ashley Store!

Our sales person Remi was very pleasant to work with. She was not pushy and very conversational. Our vision of the perfect sales rep. The delivery crew was prompt and again very pleasant to work with. They efficiently unboxed a power sofa and a barrel chair, assembled, and placed them where we directed. They spent extra time to test the power functions and wall clearance. The best delivery experience that we have had with local companies!

Very Good Sales Experience with REMI !! Positive, Listened, was very cordial, and helpful. Not pushy in any way. Would recommend to a friend!! THANK YOU!!!

Tim Z was outstanding in assisting me with my purchase at Ashley Furniture!!

Tim was a great salesman and showed me everything I needed right away, the whole process was smooth and easy

Ashley’s has the worst customer service of any business I’ve ever dealt with! Will never step foot in that store ever again!

We had an incredible experience working with Sedina while shopping for our new sectional. From the moment we walked in, she was warm, knowledgeable, and genuinely listened to what we were looking for. She guided us through options without ever being pushy and helped us find the perfect piece that fit both our space and our style. Her attention to detail and customer care made the entire process smooth and enjoyable. If you’re shopping for furniture, ask for Sedina—you’ll be in the best hands!

Sedina is a terrific salesperson. She is extremely knowledgable and provided us excellent recommendations on what furniture would not only look wonderful in our sections of the house, but would also be functional.

Showed up today totally lost in confusion much like any other lil Abner.. Thanks to Jacob Walker and the rest of the staff was made to feel comfortable and was able to leave with a pleasurable experience and what we needed and not what some salesman wanted to sell me.. Thanks Ashley Furniture And special thanks to Jacob Walker ..!!!

Remi was very helpful and treated me so well! She answered all my (many) questions and helped me find an affordable, beautiful sofa!

Looking for quality furniture, structure, and material? Ashley has a beautiful selection. Need a friendly, patient, and kind salesperson? Need help with dimensions and layout? Ask for Jacob Walker! Great experience today and so happy with our purchase! Happy shopping!

Matt was very knowledgeable and eager to help us find a new couch. Great job!

Awesome services

Tim was a great help to me. Very professional and charismatic

Enjoyed working with Brianna today! She was great!

Tim was a great salesman. He pointed us in the right direction and let us browse without interruption. He answered all of our questions and didn't try to up sell us. We are very pleased with the service we received and the love sest we purchased.

Great salesman

(Translated by Google) Joanie was amazing (Original) Joanie fue amazing

I had a great experience with Joanie & tim the customer service is great and I could not have asked for more

Tim at Ashley was fantastic to work with. He found us exactly what we were looking for, and offered us a great deal! He was also kind enough to help us look for a diamond earring that fell out in the parking lot.

Thank you Matt Gaunt for the great service! We look forward to our new furniture and mattress!

Friendly and personable

Tim Zickmund was wonderful to work with. He took all my husband's negotiating skills to heart. We really appreciate you listening to our needs and found us the perfect chairs to go in our RV! We would highly recommend Tim

The associate (Joanie) was very kind and helpful. She answered all of our questions and relayed things back and forth with the manager. We really appreciated that she gave us space and wasn't pushy. I told her what my ideal couch would be and she found it immediately! Thank you 😊

Very helpful and caring about solving our furniture needs. He worked hard and was vey positive.

Great experience today! Tim was very helpful, with no pressure sales, which I appreciate. Will come back next time we need furniture.

Tim helped us find our furniture set and was very professional! He was not pushy at all and only had our best interests in mind. He was very personable and I plan on doing business with him again. Thank you, Tim!

Amazing service!! We had Tim and Malachi great people made us feel right at home! Gave us great discounts!! So so nice amazing people!!!

Absolutely gorgeous furniture. Shoutout to Remi for the wonderful service she gave to me and my parents. Swift delivery and extremely high quality. 10/10!

This was an amazing day due to Remi and Chris. My shopping 🛍️ experience is one to talk about it. They were nice and very informative about the furniture I purchased today.

Tim was fabulous and made our experience great!

Cassandra, Petra, and Tim were all great to work with! Great customer service!

The delivery gentleman for Ashley were amazing. I highly recommend Nick and Phil as you delivery men! I love my new furniture!

Enjoyed working with Tim!

Matt made the buying experience exceptional

Remi helped us for hours selecting the sofa couch that we needed. She is very nice, professional, considerate of our wants, and thorough. Her advice and guidance were greatly appreciated

Great experience nice people will be back

She is awesome

Sedina Bear is absolutely the best! Very informative about all the products. She gave us lots of different options. We appreciate everything she did for us.

Sedina was the best! So helpful and fun and she took good care of us. Can’t wait for our new furniture to arrive!

Tim was great! Great service, personable, all around great experience.

We just love Remy, she was very helpful and we purchase bedroom furniture. We will definitely co.e backend will recommend this store and Remy to family and friends 🧡

DO NOT BUY FROM TYLER (or anyone else for that matter). lied and scammed me on a 6000 bed saying it would be interest free (its not), had a deal (it didnt), and wouldnt let me speak to the manager. they then started calling me stupid and saying i was a liar until i started recording to which they hung up.

I love my mattress l got this morning with no pain thanks alot

Remi at Ashley furniture was great! She help us with what we were looking for .

Service was great! Super transparent and honest about what would work in my future apartment. Didn’t feel pushed along to buy something at all. Overall 5/5 experience and will recommend to family and friends.

Joanie was fabulous to work with! Very knowledgeable! :) Changing my thoughts. Joanie was great to work with but customer service is awful. I had problems with them before and thought I should give them another try. I submitted photos over of my BRAND new table with scratches on it and they are saying it’s just wear and tear. It shouldn’t look like that after using it a handful of times. I can only imagine what it will look like after a year. Very disappointing wish I wouldn’t have went back.

Rami was very helpful and knowledgeable. She took care of us so well and we really appreciate her.

Very kind, courteous!

I was greeted at the door by Remi. She greeted me with confidence that she would find what I wanted at a great price. I honestly was just shopping around, and Ashley was the 3rd store I went to that afternoon. Remi showed me several couches in my price range and the quality of the furniture was demonstrated as well. She wasn’t lying when she said she would get me a great deal. She waited patiently for my family members to arrive and got me an excellent price on a couch that had been on sale the week before! Thanks again Remi for the great customer service. I will definitely be back in the future for another purchase.

Remi was very personable and knowledgeable. She was helpful but not pushy. Thank you for a good experience that will help us want to return.

Lloyd Fairgood treated us right on our purchase. He knows his furniture and treats the customer with respect. Good quality and best price around. Thanks.

Sedina was AMAZING! We did not feel pressured to buy and she did a great job informing us on all the different fabrics so that we could get the best furniture for our family. Definitely ask for her!

Matt was so helpful and kind to me and my family. Definitely recommend him.

Remi was such a huge help and was so sweet and honest when giving me suggestions. I really appreciated her kindness. She was also so helpful I helping me to begin my search for a dining room set. I will definitely be coming back once we are ready to pursue that! Thanks so much!

Good price for what we needed.

Tim our sales representative was great!! He greeted my husband and gave us a run down on the sales going on but also allowed us time to walk around the store without being pushy. He had a great attitude and we walked away buying a living room set from Tim. If you are looking for a great sales representative at Ashley ask for Tim. He will be honest and get you the best deal.

the best salesperson ever

Demi was very helpful in assisting me to make a choice!!

I didn’t intend to buy a sectional when I entered the store, but I was so captivated by the variety and quality of the furniture that I left wanting to purchase a sectional once I went home to measure to see if the one I wanted would fit. So the next day I notified the salesperson who was extremely attentive that I would purchase the sectional. The only thing that disappointed me is that you can’t get the furniture delivered without paying an arm and leg! Which should be included when you buy furniture!

5 Stars! We had a fantastic experience at Ashley Home Store today thanks to the outstanding service from Joanie Estrada. From the moment we walked in, Joanie was warm, knowledgeable, and incredibly helpful. She took the time to understand what we were looking for and helped us find the perfect couch that fit both our style and budget. Her patience, professionalism, and genuine enthusiasm made the entire process enjoyable and stress-free. If you’re shopping at Ashley, ask for Joanie — she’s amazing!

We had the best experience at Ashley furniture shopping for over 3 hours with Sedina what a pleasure talking and learning from her she met all our needs and then some we left not only pleased with our experience but have a new friend as well.

My father and I were looking for a sofa-sleeper-we shopped many stores then met Tim and we were so impressed. Tim was extremely patient and helpful. Kept us notified of upcoming sales, and was able to price match to help save extra. We will definitely always go to Tim at Ashley for all our furniture needs. Thank you Tim!!!!

Very nice employee. Breanna Straub Was a great help today. I was able to get more than what I was planning for. Really appreciate her help

Remi was fantastic! She helped us understand our options, the different variations in good, better, best and the fabric availabilities for each. She mapped out the size we would need and supported the completion of our purchase via phone. Highly recommend!

Bree was very helpful and friendly would certainly do business again

Malachi was a pleasure to work with when it came to selecting our furniture at the Fort Wayne Ashley store.

We had a great experience with Tim Z. Great to talk to, no pressure sale, very knowledgeable..Highly recommended!

The experience was great from start to finish!

Joanie was a great salesperson and helped us find the right product for our needs. I found the quality and price comparison to several competitors to be excellent.

Lloyd was very helpful and very professional. We would recommend him to anyone

Remi was so great to work with, she was very personable and went out of her way to give lots of ideas. I would highly recommend her!

Tim was wonderful to work with! Very honest and listened to what I wanted and helped make it happen. Not too pushy which is always nice! Great service, I highly recommend Tim @ Ashley Furniture.

Remi and Tim were great!even though it was a small purchase Remi took her time with us and made sure we received exactly what we wanted. I highly recommend Remi!

Tim was great and very patient with us!

(Translated by Google) Excellent service 🥰 Delighted with our purchase (Original) Excelente servicio 🥰 Encantados con nuestra compra

Joaine was incredibly helpful and facilitated an excellent experience!

Joanie did a fantastic job when we were searching for new couches! She helped us navigate the many different options for our needs until we landed on the perfect solution! She is customer focused and super easy to work with. Highly recommend Joanie!

Tim Zickmund provided excellent customer service. He was very helpful and patient. I will do business again with Ashley because of him.

Fabulous experience! If you are looking for new furniture ask for Remi. She was not only friendly and positive, she knew the store’s inventory and directed me to exactly what I was looking for. It was an easy and enjoyable experience and I will definitely be back! She is my forever “go to” for furniture. Thank you!’

Sedina was wonderful to work with. She was patient in answering our questions and helpful to figure out what would work best for our family. She went above and beyond taking time with us and building a relationship!

Great service and explanation of furniture.

Salesman was awesome.

Bob was helpful and made the purchase easy

Went in just to get some ideas. Quickly decided we were making a purchase. Bob helped complete our order and we look forward to the arrival.

Very informative and easy to work with.

Had a great shopping experience with Remi. She was very helpful and knowledgeable. Hope to do business with her again. I’m

Tim Zickmund was a standout during my visit to Ashley HomeStore. He was extremely kind, personable, and genuinely invested in helping me find exactly what I needed. Tim took the time to understand my preferences and made sure every option matched my requirements. His charisma and care made the whole experience smooth and enjoyable. Highly recommend working with him!

Tim was an awesome sales representative! He was very helpful with everything at Ashley Store. Tim made the experience smooth and stress free. Thanks!

Experience was great!! Just contacting loyd to let him know our wall is too short and will have to take off the armless section of the couch

Bob cornwell at ashley furniture was absolutely amazing in guiding m3 and making me feel comfortable with my purchases absolutely funny character as well 😄

Remi helped me out today and she was really nice and helpful. She was well knowledgeable. There were many wonderful options when I was purchasing a sofa. She helped me picked the right one to place in my apartment.

Remi was very helpful!

Sedina was very helpful and answered every question I had, she helped us the whole time making any choices, she listened to our everyday life to know the best choices of furniture that would fit us the best… will definitely be going back to her.

Sedina is great! She made the experience a good one. I would definitely buy from her again. I found exactly what I was looking for very quickly.

Our experience at Ashley Furniture in Ft. Wayne was amazing! Jacob spent time showing me different styles of sofas and sectionals, asking me questions about my needs and what i was looking for. The store has a lot of furniture on display to sit in and try. The most important part of the experience was Jacob asking me if i wanted to sit on the sofa or in the sofa. I said sit in of course…he said then make yourself comfortable like you are at home! I found the perfect sofa and love seat for my family room and bought a sectional couch for the TV room. Thank you for the best furniture experience Jacob!!!

I was very pleased with the care and concern I was offered. I need my delivery before back surgery and I believe Tim is doing everything possible to make that happen

Bob was really helpful in guiding us choose our furnitures and provided us with great deals.

BUYER BEWARE ......After spending over three grand here just a year ago, including purchasing their protection plan the seam is coming apart on the back on the couch. After contacting them, getting the insurance contact information and then contacting the insurance I was told it wasn't covered because it was a quality issue.I then called then store and was told that I would receive a text giving me instructions on how to proceed(this was done within thirty seconds of me telling them the problem which says to me this happens a lot and they have it prepared..just have to copy and paste into a new text) I was then contacted and told seam separation wasn't covered and they asked if I wanted a quote on a price for a new part. Very disappointed and will never buy from them nor recommend them again. P.S. The furniture care protection plan does NOT cover the quality of the furniture so if you get it home and three months later the seams start to fall out you are out of luck

Sedina Is Very Nice & Honest . I Would Choose Her Every Time To Help Me Buy Something . She Is Really Good At Her Job . She Is Exactly What Any & Every Company Needs Plus More !

We visited Ashley Furniture in Ft Wayne, IN and worked with Remi. She was a wonderful partner to work with in choosing furniture for our living room. She is very knowledgeable about quality, style, durability, ease of cleaning and overall layout that best fit our room. She made several suggestions of recliner or swivel chairs to compliment the sectional we d chosen. I was looking at all pieces being the same style and color but her great design eye showed us options that would add color and/or texture to the design. Remi spent 2 hours with us helping us choose exactly what we wanted. She was not pushy, nor did she recommend the highest priced options. She went over our order in depth with us to make sure nothing was missed and even printed pictures of everything we were ordering. I suggest if you are shopping at the Ft Wayne, Lima Rd store, ask for Remi if you are interested in working with someone passionate about their job. I can't wait for the furniture to arrive!

Great working with them.

Bob Cornwell was awesome very helpful and super nice. The whole staff is very friendly as well. We always have a great experience at the Lima Rd location!

Sales Rep Sedina at Ashley Furniture on Lima Rd., is awesome! She did not make me and my daughter feel rushed, nor was she overbearing! She listened to my daughter’s request and made it happen!

Great selection, prices and service. My salesman Tim was exceptional with communications and helpfulness, and all staff were friendly. I intend to buy more here.

Great customer service and great deals on our purchase

Excellent service. The person who helped me, named Joanie, was very kind and attentive. 10/10

Listens to the customer’s needs and develops a partnership in the shopping experience. Dave is very professional and effective in his sells approach. Thanks Dave

Sedina is The GREATEST!!! Very helpful, mindful, kind, and very honest. Helped me and my significant other purchase the furniture we’ve been looking for. Will be back to see her soon‼️

Had a great experience. Malachi was great. He even took the time to measure the sofabeds I was looking at so I could make sure it would fit my space. Will definitely go back if I have any other furniture purchases to make. I highly recommend the Lima Rd location in Fort Wayne.

Super patient and helpful, the sofa I wanted wasn’t on display, and another one ended up not being the right size, he was very kind at showing me very similar ones and patient with my kids. Super quick as well, will be going back if I need more furniture!

Breanna was the best to work with covered everything with incredible ease. Very knowledgeable and professional she is an asset to the company

So I am going to at least drop my review as there has been zero communication from the store on when our purchase will arrive and it's been more than a week. Our sales rep was great sure.. but the after sale process has been lackluster.

Remi is wonderfully helpful! I couldn’t find what I wanted in the store, but I found the perfect Ashley sofa online. She helped me order it from her store - with the online discount and all! Definitely 5 stars.

Tim is great, thanks a lot for your help and patience

Tim was very helpful. He didn’t pressure us into making a decision and was very personable.

Tim was a huge help very good customer service I highly recommend I will definitely ask for him when I do my next purchase again Thanks for everything Tim

A wonderful selection & help from Remi made our experience so enjoyable.

The purchase was so easy and painless, my fiancée and I were in and out in no time and found the perfect couch to match our house. Malachi rocked

Remi was amazing! She was knowledgeable and not pushy at all which made our experience even better!

Very pleased with my experience at Ashely’s furniture. Fantastic selections. came in and purchased a nightstand and a dresser. very very good quality and reasonable prices. Remi was so incredible! Very patient and sweet made the process so easy and helped me out so much. I will definitely return when in need of anything else.

Sedina is absolutely amazing!! She dedicated a great amount of time to helping my wife and I find exactly what we wanted for our new home! She is extremely patient, kind and most importantly, she is very knowledgeable. She took furniture shopping, what is usually very overwhelming for me and made it fun! Thank you Sedina for everything you did for us! We will absolutely be back and I will always recommend people to come see you!

My wife and I were looking for a couple different items with our third baby on the way and we were helped by Matt, who was a great salesman. Very polite and friendly. We walked in with the intentions of just looking but walked out with a purchase of a brand new rocker recliner!! Great people to work with there including Matt’s boss Dave!! Will definitely be going back if we ever need to purchase new furniture in the future.

MARC was very helpful, pleasant, informative and patiently answered our questions. We will definitely return there for purchases.

Remi was the first person to approach us while we were browsing and we were glad to have worked with her. She narrowed down what we needed that fit every want/need we listed off. We’re looking forward to getting our new furniture in the coming weeks. And thank you to Remi for making furniture shopping less stressful.

Working with Lloyd was great, he made my shopping experience fun while making sure he was meeting my needs.

Great friendly and personable experience mattress shopping with Matt G.!

Matt was great. Low pressure and very knowledgeable.

Our purchasing experience with Jacob at the Ashley Store was not only extremely enjoyable, but was refreshingly different from the many others we worked with ... Jacob was not only knowledgeable but very dedicated to make sure we were making the best purchase choice to meet our needs... He took the time to LISTEN and guide us to not only a good choice, but the smartest choice to meet our budget and needs... I personally know a lot about the furniture business... I spent 10 years in the industry... And Jacob showed an element of professionalism that I have seldom seen... Kudos to him and the Ashley Store in general!

This was our second time ordering a couch through Ashley. Lloyd Fairgood did a great job asking what we were looking for, showing us many options.

Great customer service! Thank you Remi Moore for your recommendations!

Matt was great to work with. He showed us the different options that were available for what we were looking for. We also appreciated the time took to talk with our adult son with Autism that was with us. I'll make sure to recommend Matt anytime I hear anyone looking to get some furniture.

Tim was really kind and helpful. I bought a recliner for my husband for his birthday and everything turned out perfectly!

Great prizes great customer service all around very good vibes will returnn Matt was a very good salesman, awsome experience

Remi was absolutely amazing from the moment we walked in. She was patient with my bougie husband and listened to what we liked ! She even busted out some magnetic props so I could really get the visual! Shes the bees knees❤️

Lloyd fairgood was excellent best salesman I can ever deal with I thank you guys for hiring him and him giving us the best experience ever in life I recommend Ashley furniture and Lloyd fairgood

Matt was great! Loved his customer service, made us feel comfortable and gave us a great deal 👍🏽

Are sales person was pleasant and nice to work with however on my way home I told my wife they put us on a interest bareing account and she told me they have interest free for up to 80 months their website and also send me in the mail offers for the same. Three times we bought furniture and always got interest free. Now we’re confused and thinking about canceling the order. We will come up in tomorrow and see if we can get it resolved.

Our salesperson Remy was fabulous. Very knowledgeable and friendly. Will return to her for our next purchase.

Good prices on furniture and the most helpful and honest employees with amazing Customer Service ever.

Tim our salesperson was very friendly, helpful and patient. Would definitely recommend him.

Tim was really nice when he met us at the door. He showed us everything you had in swivel chairs. Tim took a lot of time to find the color we wanted. We could not really find the color we wanted. We went shopping around and came back in the evening to refresh our minds on what you had. The other stores did not work with us at all. Tim saw us and decided we must be ready to make a decision. He really worked with us to come to a deal. We are very happy with his diligence. Thank you, Tim.

Sales person was very patient, friendly, and knowledgeable. She listened to my requests and showed me several great options. Prices were great!

Worked with two salesmen… both knowledgeable and friendly

Tim was exceptionally patient and helpful. This was a great experience.

Tim was excellent to work with. Very knowledgeable about all the different products. Great ideas and completely understood what my needs were. Knows the system on how to get things done the right way and in a timely fashion. Looking forward to working with Tim in the future!

Bre and sedina were great with us, answered all our questions and were very patient, good prices

Sedina is the best at everything. Sedina was helpful, go see Sedina, fr fr 100%

Great experience with Tim at Ashley!

Had a wonderful shopping experience. Salesman was very helpful

It was a quick, easy process.

I had a great experience with the salesperson, and he made sure that all our questions were answered regarding our purchase before placing the order...

This is Cheryl Tatum. I could only get in through my partner’s account. I just wanted to say that Remi is great! I was about to leave, thinking that there was nothing that fit, when she pointed out things I hadn’t noticed. She was patient and kind and worked hard to fit things into my budget. I give her a ten out of a possible ten score.

We had a great experience with Remi at the Ashley store on Lima Road. She was so knowledgeable and very kind. We would definitely recommend going to this store and asking for Remi!

Sedina helped us find a fantastic family room set. She was fantastic, attentive when we had questions, gave us space so we could “test” the furniture and discuss, provided the options and shower alternatives in the store. She was very knowledgeable, personable, and just fun to talk to about what our needs were. The showroom has a nice varied selection to help visualize what you want and don’t want in our home. Highly recommend asking for Sedina and shopping here. John & Paula

Great show room and helpful sales staff got us just what we needed.

Lloyd Fairgood. Was so Awesome with us girls. We kept changing colors and design and he was so patient and pleasant with us. I will return to this store. Thank you Lloyd for Everything!!! 10 Star review....

Bri was very helpful and helped us to make sure different colors would look good.

Breanna was an excellent salesperson. She was super personable and made the shopping experience so much easier. Jacob and Cassandra also really helped when I needed a quick fix. Thank you for your help!!

The young lady who helped us was great. She smiled the whole time she helped my wife and I. Thank you rami.

Great experience. I knew exactly what I wanted and Marray delivered. Can’t wait to get my new furniture.

Bob was amazing. Got us exactly what we wanted when we thought it didn’t even exist. Great customer service. Great experience. Thanks Bob!

Remi was awesome. Knew her stuff and worked to get us what we wanted

He was amazing he got me on what I was looking for hoping when I come back again he can help me on looking for the perfect furniture to help flow into my new place

Jacob was gray and helped me figure out my furniture and was willing to work in my budget

Joanie Estrada helped us at Ashley. We came in to look at dining room table and chairs. We went home with 6 chairs that are beautiful and very comfortable. Joanie was very helpful, funny, and super nice to work with.

Remi was very kind, patient and easy to work with. She made our experience fun and helped us find the furniture that fit our home best. We wouldn’t work with anyone but her if we return in the future. Give that girl a raise.

Remi did an amazing job. She was very nice and welcoming. She took in consideration our kids and animals and what's easy to clean.

Remi did amazing. she took her time to help us find the perfect furniture for our new house. she took into consideration our home life (animals and kids) which would be easy to clean. we will definitely recommend her to everyone we know.

Thank you tim zuckmund for getting me exactly what I wanted...will definitely be coming back again for future furniture for my home

Sedina did an absolute wonderful job helping my husband and I decide on something that fits our wildly different tastes. She was so friendly and kind. I can’t wait to go back to her for couch therapy sessions in the future! Highly recommend her specifically and Ashley furniture!

Joanie and Joel were a pleasure to work with! Knowledgeable and friendly, help you find anything you need.

Joel is the best

Great salesman. I love that the donate a portion to a local non- for-profit.

Sedina was a pleasure to work with. Sitting and talking with her was like talking to a friend I haven't seen in years. She was personable and funny. The atmosphere is laid back and their furniture is very reasonably priced. I highly recommend Ashley for their expertise in both furniture and customer service. A special thank you to Sedina Bear, who made our visit welcoming and successful.

Jacob was extremely helpful in the purchase of our new sectional. The store has many options to choose from that fit our budget. Thank you for the great service!

Sedina was great to work with. She was fun, fast and thorough. We will definitely call her when we are ready to purchase more!

Our experience at Ashley was very remarkable. Our sales personnel Bob along with the store Manager was very courteous, kind and considerate. They are simply amazing.

Matt is a sells rep at Ashley Furniture he is a very nice person and made my dream come true. My husband and I went into Ashley furniture on Lima Rd in Ft Wayne, IN to order a headboard in the Robbinsdale collection and we walked out ordering the bedroom set. It is beautiful. Can't hardly wait to get it. Thank You Matt! We have bought several items from Matt in the past I am so glad he still works for Ashley Furniture!!!!¡

Breanna was very helpful and understanding of what I wanted and helped me make the right choice in my furniture…I’d recommend her to help anyone

I had such great service from Marray Jenkins he was very professional and helpful finding out what I was looking for spent time showing me several sofas and getting my paper work completed without delay a really nice person with a good persona for meeting people

Great customer service! Marray was fantastic to work with and everyone in the store was very helpful and friendly. We’re very excited to receive our new furniture!

Matt was super helpful when my wife, son and I came in later in the evening looking for a new living room set. He was super attentive to what we were looking for but didn't hover, pressure, or rush us. We ended up finding what we were looking for that was within our budget.

I am very disappointed with Ashley furniture and your warranty service. They have been to my house 4 times, 3 times for the same issue and canceled or changed my appointment 3 out of the 4 times. Which I have had to take off work to be home. First was to repair a broken piece of wood then the foot stool wouldn't go down that took 2 visits and still was not fixed so the tech had to order a part which took 8 weeks to get and in the mean time the back broke which is from how hard you need to push to get the foot stool up or down and because it's all made of plywood. He said he won't be able to fix cause it's not on his workorder. I bought the extended warranty to fix or replace the furniture. I didn't think I would have to deal with so many visits for the same issue and lost time. This whole process started in early October it is now February 27th, and they still do not want to just change out the chair. Disappointed, Customer,

Joanie was very helpful with finding my fiance and I a great deal on the pieces we wanted and gave wonderful demos on all the features of each product which helped us make our final decision. Highly recommend choosing her to help pick out your future furniture pieces

Remi literally caught us leaving and brought us back in and found just what we were looking for. She is delightful and very knowledgeable! Great experience!!

Delivery was exceptional, both men were very knowledgeable. Set up was fast and well done.

Joanie at Ashley furniture was amazing. She found us exactly what we were looking for. Was patient, kind and understanding of our needs. She made us feel important even though we told her we were just looking. Due to her diligence and patience, we ended up making a purchase with her and couldn’t be happier. The delivery guys showed up today and were so quick, efficient and professional. Thank you to all of you. Very happy customers.

Ashley always delivers. Delivery men were awesome and friendly. Did a great job setting up the furniture. Texted when they were coming. In and out in 45mins.

Sedina was knowledgeable and helpful. We are looking forward to picking up our new couch! Thank you, Sedina!

The sales guy Tim Zickmund was a great help getting us a set in a couch . Great inventory of items to buy and will come again for future purchases !

Jacob walker was really nice and showed me a good rocking chair to sit in

Good customer service that helped us find the right price!

Tim at ashley’s furniture was so helpful during my time buying a couch there! very responsive and helpful when it came to picking out the perfect couch! recommend them!

Tim was very nice and super easy to work with!

Remi was such an amazing help! We couldn’t have been happier with the service she provided and would highly recommend asking for her if you are visiting the store!! Thanks Remi!!

Remi was professional, had a smile on her face, and was very informative about the different types of fabric with the furniture we were looking at. Over all it was our best experience in this store. We felt like she gave us an honest opinion about the quality of the furniture. Great service! Thank you Remi! Osome job!

Sedina was amazing in helping us find the perfect new sectional for our living room! We came to Ashley in early January to start our search and what I appreciated the most was that Sedina was not pushy at all. She kept in touch with us until we decided we were ready to purchase. Thank you Sedina and Ashley furniture!

Malachi Silmon did a great job. He wasn’t pushy and truly listened to what our needs were. If not for his listening, he would not have been able to lead us to exactly what we needed and wanted at the same time. He was a pleasure to work with. Take your business to him.

From the minute we walked in the store and made contact with our salesman, Mr. Tim, I knew we'd picked the right store. Coming in we knew what we were looking for. Ironically, we bought something completely different! Mr. Tim worked with us with humor and sincerity. He's honest and fun and will work for you. You are what's important! So, if you're looking for some new furniture...head over to Ashley and look for Tim Z.! You won't be disappointed!

Joanie from the Ashley store on Lima Rd. greeted us right away and made us feel welcome. We have not purchased new living room furniture for almost 17 years and Joanie was so patient with us. She listened to what we were looking for and what was most important. She was able to help us find the best furniture that not only fit our needs and comfort, but fit our home and style as well! 😊

Matt is the man!

Tim was very nice and helpful.

Tim and Joanie were very helpful.

Joanie was amazing to work with!

If you go to Ashley to make any type of purchase, you must ask for Remi. She is so helpful, will get you the best deal, and she is very kind and personable. You won’t go wrong. Thanks Remi for being you!

Nick and Nate were on time, knowledgeable, and efficient. Explained and demonstrated the features. Very pleased.

Friendly and courteous help with finding what you want!

Great customer service

Joel was great! Bought a couch about a year ago and loved the service so much I came back to buy our bed set.

Vincent was kind and knowledgeable of the stores products

Tim was awesome! He was knowledgeable and very helpful in helping us to find great sectional that fit into a very specific size that we needed.

We worked with Tim at Ashley Furniture and had a wonderful experience. He gave us space to look around, but was there when we had questions and found what we needed.

Tim helped us find a great couch for the space we needed. Went above and beyond to get this couch within our budget and didnt have to settle in quality..highly recommend!

Bob was very helpful. In helping me to see all that a valuable for me to pick from. I pick a very nice recliner. Thank you for your patience.

Remi was very helpful with our new furniture purchase!

Sedina Bear was wonderful! No pressure and she made things easier for me while looking at and discussing my options. She helped me match colors for my new sofa with my kitchen table and chairs. I will definitely be going back to her for more in the near future.

Pay attention carefully it seems you are getting a good deal. Make sure you check your invoice. I was charged over a $1000 on things I didn’t order and was told I’m through if this in for free. It wasn’t free. Feel like I was scammed

I Had a great experience shopping for new furniture for my bedroom. Overall good quality customer service and found the perfect bed and mattress with our salesman Malachi. He was very helpful and personable. I highly recommend this store and will definitely be stopping back in soon for more purchases in the future.

Great Customer Service

We was able to get a powered lift recliner for me and a rocker recliner for wife , Tim Z was a great help , and was very informative.

Tim Zickmond highly recommended very knowledgeable and very helpful

All I can say is Sedina is amazing. Her service and follow up is excellent and she’s fun to work with. She’s helped us with several rooms of furniture so far and the quality has been very good. The delivery times were reasonable and their delivery and set up team was great as well.

Great experience! I love my new bed, mattress, and bar stools. Dave went above and beyond to provide excellent customer service.

Bob was great

Joel and Marc are amazing and treated us amazing! We will be coming back!

Working with Sedina was an absolute pleasure! Her knowledge of every product we considered made the process seamless and stress free. She took the time to understand our needs and provided guidance, ensuring we made a confident decision that was truly in our best interest. Highly recommend her expertise and professionalism!

The two gentlemen who came to deliver my 4 pieces were absolutely excellent!! They worked together like a good team to bring in, put together and place everything exactly where I wanted it!! They asked intelligent questions of me and the carefully listened to my questions and answered them to my satisfaction. They made sure I was satisfied with all the pieces and, in the case of the bed frame, showed me a QR code I could use to get specific instructions on using my remote control. I could not have asked for a better experience!! I appreciate this team very much and would definitely be happy if ever have another delivery and they came again!! These men are a great asset to the companies they deliver for!! Thank you for a seamless delivery!! I really appreciated this delivery team!!

Experience was great from walking in the door getting a good idea of what I was looking at after searching online to purchasing a few days later

I worked with Remi for my purchase. She was very friendly and knowledgeable. I would recommend her to my family and friends if they are ever in need of furniture.

Joanie E. was very attentive, polite and handled my needs ,very charismatic and very knowledgeable about her job. It was a pleasure working with her

Marcus was very helpful. Everyone was knowing.

Loved working with Remi! She was super patient ,sweet and helpful in trying to find us the perfect sofa. She was very knowledgeable On the products . She gave us great ideas on whether we wanted an electric reclining sofa or a manual one. I would definitely recommend working with Remi for all your furniture needs 😊

I suggest all customers to shop around before go to Ashley. Ashley will match or beat any brick and motar store pricing. We love our furniture.

Remi was a joy to work with. We never felt pressured into anything and she was very kind.

Sedina was very helpful .. explained everything very thoroughly.... thank you!!!!*)

Easy to deal with, great deals!