Ashley Store Greenwood, IN

great service, easy in and out

Natalie was the perfect salesperson to greet us at the door today… It was rainy & I was in a lot of pain, but she was able to find exactly what I needed (even though I didn’t know it myself) to make me feel better… She & my daughter, Natalee, convinced me I needed a good bed to help with my pain & inability to sleep well… So now, I can barely wait for my delivery date to arrive… She said she was fairly new, but I found her to be very smart, knowledgeable & able to answer most all of my questions… She is extremely personable & able to sell me my mattress without being pushy or overbearing… My experience at Ashley’s in Greenwood was positive & pleasant…

Crysta was very helpful and friendly

We were very pleased with the dining room set we found. Rosie assisted us with our purchase. She was very helpful. Thank you!

Billy our salesman was very nice , knowledgeable and we are looking forward to the arrival of furniture!! Thank-you

They banged up my walls in a 2025 brand new home, just purchased it Monday. Not a very professional moving crew….

Great service and very knowledgeable

Delivery guys were right on time. Very friendly and fast setup. Thanks

Frank was very helpful in picking out a love seat for my mother in law’s assisted living apartment.

We were very Satisfied with our experience. The original order needed to be canceled due to damaged furniture. We feel the drivers damaged it. Do not let them unpackage your furniture on the street. The lemonade was such that we purchased a different set and believe the first damaged set was a sign. Fingers crossed!:)

Great selection of furniture. The staff are so helpful but if you want an absolutely stellar experience ask for Rayana. She truly is a ray of sunshine through the process.

Ashley has offered top notch customer service! They’ve always been able to answer my questions in a timely and friendly manner. Luann and Rosie are the best!

I had a good experience searching different couch options. Kenny was very helpful and knowledgeable. He made the experience enjoyable.

Rosibel was so great! Kind, efficient, speedy & knowledgeable!!!

Cody was great help in navigating pricing and making my purchase. I chose self-pickup by the airport, and the process was smooth and easy. Got my new recliner home with no trouble, and it looks and feels great!

Thank you Shannon for a great sales experience!

Natalie, my sales associate, was amazing!!!! She’s very knowledgeable, friendly and walked me through everything I was looking at and all my questions:)))

Delivery men were polite, quick. The communication system used is excellent. No more sitting at home waiting during a 4-hour span. We knew we were the the 11th delivery and could follow their progress. Wonderful!

Amazing experience from beginning to end.

I would love for Ashley to reach out via my email or text to make this frustrating experience right. I don’t feel like I should be reaching out to them… I’ve been inconvenienced enough.

Great to work with and prompt delivery.

I was able to get what I wanted and gentleman very helpful.

Purchased a bedroom suite then changed my mind and wanted a different style. When I called they were nice, and stated no problem. The suite that I changed to was less expensive which meant I was due a refund. They waived the delivery charge off my first selection then told me they could not honor when I changed my selection, which nothing had been delivered yet. I almost cancelled due to the delivery fee not being waived, but I didn’t . I was told the refund would take up to 48 hours, it now has been 2 weeks and no refund. I have called, texted, stopped by the store which has gotten me no where. I have asked for a manager and they have no manager on site. I would not recommend purchasing from Ashley. Once the sales person gets their sale they do not care!! Poor customer service. I have tried calling 866-436-3393 and can’t get a live person.

Ashley Furniture Store has beautiful Furniture and the sales people are very helpful and knowledgeable about their products no matter what you're in the market for.

Codi was great. He was friendly and informative. We are going to love our new furniture.

If you need an expert on beds , ask for Mathew Young . After you talk with him I’m sure there won’t be any need for questions you may have or forgotten. Thank you Matt !

Great sales team, both Cody and Codi helped my wife find a new recliner for our living room. They were knowledgeable, respectful, and helpful in us deciding on a certain model. Would come back again for future furniture needs.

We waited 12 days to have our furniture to be delivered. And when it arrived there were holes in it. We cancelled the purchase. Now they tell us it could take 5 to 7 days to get a refund. They took the money out of our account the day we visited the store. Not shopping there ever again. Not the store it use to be.

Staff was helpful and very patient

Rosibel was absolutely great. Very helpful and patient with me.

The sales lady was knowledgeable. The furniture looks to be of good quality. I got all of my questions answered.

Cody was great!

Matt is awesome!

They call me at work almost every day and when I pick up the phone they hang up. Please do not shop here if you value your privacy

I worked in management for a furniture store for a long time, and let me just say i wish we had 10 Cody Perry's we could have hired. He has went above and beyond to make us feel like he really cares and puts the customer first. In a world where customer service seems scarce, this guy is is top notch. We had a few hiccups along the way, and he has taken his time to make sure everything has been corrected and made us feel like he really cares and not just there to make a check! If you want an excellent person to help thru the process of one of the most important purchases you will make, be sure and ask for Cody. You won't be disappointed!

Great experience at the Greenwood store! Friendly associates and quick delivery!

Everything was great. Excellent help with finding what we were looking for . Delivery went great always communicated when to expect Delivery to arrive. Delivery men were great. Overall great experience.

Natalie was wonderful to work with. She was very patient and researched the product that I was looking for. We didn’t find it but she did her best. I will shop there in the future.

Was nice not to be hassled, walked in and was greeted with a smile. Told them we was just looking and they let us be. It was so nice to walk around and not be hovered over

Excellent service. Always listening to what we wanted. Ordered it Can't wait til tomorrow to see it. So excited.

I had a very good experience with Austin. I was allowed to browse, he worked with me and was very patient. One thing I would change, as I would like to be able to call the store and speak to someone. There’s no option to do so. I need to update my address, and cannot do so.

In and out. Not pushy. Worked with us.

Sales person Cody was helpful. Very patient with us. Made the purchase experience easy.

Billy was great to work with.

Awesome customer service

Sales lady Perla was very nice and friendly.

Our sales associate Rayeanna was totally amazing. She didn't pressure us to buy and was so helpful helping us with our purchase.

Worked with me to get exactly what I was looking for and within my budget

I purchased a king size mattress with a matching twin foundation/boxspring and frame.I waited over 10 days for delivery after swiping 4k. When delivery day came, the frame did not fit the bed and the mattress itself which I paid $2999 for had a big yellow stain on

We said what type of furniture we were looking for and everything was perfect. Got just what we wanted. Sales representative showed us different materials, colors and features of the types of furniture. She was very knowledgeable and helpful.

Cody was great to work with

Was very helpful. You’re very Patience and was able to help me find what I was looking for

Very casual yet professional atmosphere. Billy Binder was very helpful and provided excellent customer service that included him tuning in to what I was looking for really quickly and pointing out pieces that would fit my needs. Great experience!

We were looking for 2 bar stools for a kitchen remodel. Our salesperson (Rosie) was great in finding us the perfect set!

Even though the store is undergoing renovation I had no problem moving around and choosing the furniture I was looking for. The young woman helping me (Perla) was right there to answer my questions but was not intrusive at all. It was a very nice and easy experience.

Just got an incredible deal on living room furniture and rug. Can hardly wait until it is delivered.

Shannon was very helpful and easy to work with.

All I can do right now is give a review on the shopping experience, and I would have to say that it was top-notch. We didn’t feel pressured, and after making our way through almost the whole building we found what we wanted.

Had exactly what I was looking for. Codi Williams was knowledgeable, friendly and helped me find the perfect couch.

Codi W was great and let me walk around and gave me space until I was ready or had a question . Even walked around helping me match a chair with our sofa (carrying pillows from the sofa). Excited for delivery day.

We only got one of our pictures we ordered

Our experience was very good our salesperson was. Pearle was very helpful but gave us time to look. We did not find tables we were looking for, but the color is hard to fine.

Wonderful experience, Luann was wonderful

Kody was our sales associate and he was very helpful in helping us. He did measurements and went up and down the stairs with us. 😊

Kenny G really made the whole process so smooth. He helped out so much and didn’t pressure us to go one way or the other. He was truly looking out for our best interest and it was refreshing to have a good experience. I will be returning there for future purchases!

Great experience. Always friendly and helpful when we go in the store. We have been shopping here for years and have never had a bad experience

Overall I am happy with the store and their selection of furniture. However their customer service needs work. I was browsing for over 45 minutes before I was asked if I needed help. Once I found someone the transaction was easy and painless.

I really enjoyed my shopping experience. I can't wait to sit in my beautiful chair.

If I could give negative stars I would. What a joke of an establishment. My husband and I went in to buy a new mattress. We were lied to by Matt about being able to exchange it for any mattress in the store. When we did find a mattress off of the list of 10 that we liked we were not allowed to exchange. The reason we were given was absolutely absurd. The manager who was helping us then suddenly transferred stores and stopped responding to our texts. Now we have a $4,000 mattress at home that we hate. Go to a high school fundraiser for mattresses. At least there your money is supporting a good cause instead of lining the pockets of thieves and liars.

I had a fairly specific size and color that I wanted. So he researched and found just what I wanted. It wasn't in the store so he took me to see the fabric on a different sofa. And he took me to sit on a sofa that would sit like the one I wanted. (It was bigger than what I could use. ) So I'm giving him 5 stars, but I don't have the sofa yet to say how happy I am overall.

Dustin took care of our needs with getting the chair ordered. Very kind and helpful very professional

Excellent service, nice crowd, clean store and awesome furniture!!

Great experience - great salesperson helping me pick new furniture!

Great sales service by Matt! Answered all my questions and put up with my indecisiveness I will update after it has been delivered and put together.

The Senior sales guy was very professional, helpful & pleasant!

Austin was great to work with! He didn’t hover but was available easily for questions. He answered all of our questions and waited through us debating how large of a sectional we would need for our space. He gave us options that made us feel comfortable enough to buy on the spot!

I was so happy. The experience was fabulous overall a fantastic day..the staff was amazing..I always love Ashley furniture.

Exceptional Service by Shannon Benham. I recently had the pleasure of visiting Ashley Furniture, and I cannot recommend them highly enough, thanks to the outstanding assistance provided by Shannon Benham. Initially, my partner and I walked into the store with no intention of making a purchase. Our goal was simply to browse for furniture pieces we might need for our new home, taking pictures and jotting down prices to compare with other furniture stores we planned to visit. However, our experience took a delightful turn, all thanks to Shannon's exceptional service. Shannon was incredibly patient and attentive. He greeted us warmly and took the time to understand exactly what we were looking for. His friendly demeanor made us feel comfortable, and he was more than willing to answer all our questions. His in-depth knowledge of the furniture and the store's offerings. Shannon showed us a variety of options that perfectly matched our style and budget. He also explained the easy payment terms, discounts, and delivery options in a clear and concise manner, making it easy for us to understand our choices. Shannon genuinely cared about helping us find the right pieces for our home. This thoughtful approach transformed our browsing experience into a successful shopping trip, and before we knew it, we found ourselves purchasing almost everything we needed! If you're in the market for furniture, I highly recommend visiting Ashley Furniture and seeking out Shannon Benham. His patience, helpfulness, and dedication to customer satisfaction were key elements in making our shopping experience a memorable one. Thank you, Shannon, for helping us turn our house into a home!

Great sales staff. Very helpful. Wide selection of home furnishings to choose from. Nice quality as well. We placed our order and scheduled it for less than a week later! They beat the turn time for stock availability and delivery vs. two other stores we looked at before we came to Ashley. Looking forward to our delivery. Thank you.

LuAnne was professional and knowlefeable.

A big thanks to Rayana for helping me to purchase a nightstand .The delivery went smoothly.

We had a great experience at Ashley Furniture with the help of Kenny. He was very informative and patient as we walked through trying out the different mattresses that would best fit our needs. Thank you Kenny for all your help and assistance! Can't wait to get our matress. King sz.. Tempur-Pedic Hybrid Pro-Breeze.

The salesperson was very nice and helpful. Parts of the store were under renovation which made for a lot of noise and limited the movement from area to area. All in all a great experience.

Excellent job! Very friendly and nice

Excellent Service very professional.

Great customer service. Excellent product knowledge; patient with my indecisiveness. Great communication and quick response time on my questions and comments. Austin is very professional and friendly. Explained everything well

Fantastic service. Fantastic price. I felt i was not yet ready to buy a bed. Though Cody made me an deal on a Califirnia King bed, that was too good to pass up.

Had Austin help us. He was phenomenal and his knowledge on the furniture he was presenting was high. First purchase with Ashley furniture and it’s hard to imagine I’ll shop anywhere else now.

A lady salesperson greeted us as we entered the store. She showed us where the sofas were and let us look without bothering us. When we had questions she walked back to sofa section to answer our questions. She was very nice and wasn’t pushy which we appreciated. Closed the sale quickly and with no problems. Great experience for us!

Friendly. Not pushy , waiting on remodeling to be completed!

Cody was fantastic and super helpful!

My wife and I just purchased a new dining table and chairs from Ashley Furniture in Greenwood. Matt Young was extremely helpful with our selection and meeting our requests for comfort and style. He was knowledgeable and we would highly recommend the store and Matt as a sales associate.

Billy Binder was extremely helpful, polite, and professional. There was a wide selection of options for living room furniture and plenty of variety in style, size and fabric.

Super helpful! Took time going through prices for me.

Found what I wanted and was able to purchase and have delivered smoothly.

Amazing customer service !!!

Quote happy with the service we received. Great selection of furniture. Delivery and set up is a big plus..

There were 3 people standing up front when I entered. None of them said anything to me. As I walked through the store looking for a chair not one associate asked me if I needed anything. I went back up front and asked someone where the recliners were. Franklin was kind and told me where to go. He asked if I needed help and at that point I was annoyed so I said no. To his credit he came upstairs just after me anyway and was very friendly and helpful. He is really the reason I bought the chair and because it was on sale. I almost left the store without making a purchase.

Loved the items on sale! Lots of associates to help us; Perla was very efficient and helpful. Would love to have fresh baked cookies return to Ashley Stores!!

Codi did a great job helping me find a couch and setting up my delivery! My family has bought several things through Codi at Ashley Furniture. Highly recommend!

Picking out furniture for the living room was nice. Salesman Kenny made the whole process painless and efficient!

Excellent service from Austin.

Had the best employee help me and was satisfied with my purchase

Billy Binder was exceptionally professional, helpful and informative!

We bought a mattress and frame from Ashley furniture in Greenwood and had a perfect experience. Our salesman, Billy B. was friendly, knowledgeable and efficient. He answered all of our questions and gave us the info needed to help us make our decision. We would shop there again for sure.

See Billy B. Great guy and great experience! Love our new bed.

Matt was the best! SUPER nice and extremely knowledgeable. Went to other stores and they don't compare to Ashley or an awesome guy like Matt! I'd definitely go back to this store and have Matt as the rep. He is very honest and down to Earth. Didnt feel pressured at all like that Bob guy made us feel (not here) Thank you for the pleasant experience!

Very helpful!! Great prices!!

Haven't received my furniture yet but my buying experience was wonderful! Rayana Gowdy was my salesperson and she went above and beyond to assist me with my purchase. She spent nearly 3 hours helping me find pieces that fit my requirements all while exhibiting a professional and friendly demeanor. This was no easy feat being that the store is undergoing a massive renovation. Within an hour, I received text documentation of my purchases along with delivery date expectations which were within 2 weeks. Hopefully the rest of my purchase experience matches what it's been so far! Thanks, Raynana, for making my purchase experience enjoyable and exceeding my expectations!

Well lit store, with friendly staff. I loved their emailed quotes of the pieces I liked on the showroom floor.

Always a blast at Ashley Furniture. Thank you Luann for your time, assistance and great service!

Went in found what we wanted. Went back the next day to order it. Found it on a different web site for alot less and they price matched the price that I found. Very smooth transaction!

Salesman seemed pretty knowledgeable. Didn't try to sell us something we didn't want

Kenneth (Kenny) made our shopping experience painless and fun. He was always there for our questions without pressure. Thank you Kenny.

Kenny G was such a help! He is the go to associate when going to shop at this store.

Kenny and the team are tremendous. Super ethical and talk through these expensive decisions with me and my family.

Great customer service, and great products

I am very pleased with the assistance I received from Cody Perry. He was very knowledgeable and didn't hesitate to answer all of my questions. I can't wait to have my new furniture delivered!

Bought a couch and chaise

Rayana was a great salesperson. She let us browse without being pushy. Store was well organized and clean

My experience was awesome it was all about me Rosie was awesome and patience and Charles with Acima was awesome as well

Sales experience was great! Billy pointed us in the direction of the type and size furniture we were looking for. The experience took less time than we had thought it would. My only concern is that I did not receive my receipt yet, several hours later. However, I may have misunderstood that process. Overall, very good place to shop.

Amazing experience! We knew what we wanted and our salesman looked up our previous purchase and made the process so easy. Thank you!

Kenny was great!! We felt very comfortable and didn’t feel pressured at ALL !!

Austin and Perla were very helpful. We can’t wait to get our dining room table delivered!

The furniture was delivered and set up, but we also purchased an area rug which did not come or get delivered.

Had a great experience with Cody our sales person he was extremely helpful and happy to have helped me!

Ashley furniture-Greenwood had an amazing selection. Billy Binder helped us out tremendously!! Couldn’t ask for a better easier time in finding our dressers!

Everyone was nice. We found what we wanted and finance went quick. They helped load up what we took home today and made plans to pick up the rest when it comes in.

Shannon was very helpful and professional

Kenny was amazing to work with

Very very disappointed. Deliver was scheduled for 3pm that day for my elder 89 year old mother. Waited ALL day long. She was the 12 delivery. The time kept.getting set back. Finally they showed up at 8:30 pm only to have the wrong couch. Now Ashley is telling her to call to reschedule!! Can you believe that!!! Such horrible service!! Ashley NEEDS to straighten this out. Very unsatisfactory unprofessional service. Very unhappy customer

The staff on site were very helpful and informative about all of the furniture as well as the insurance packages that were offered. I had an overall enjoyable experience however during one of two transactions, I had requested the bedding set that goes with the bed I ordered, and somehow it hadn’t been placed on my order by the manager. I hadn’t been given a copy of my receipt and order detail until after the fact. At which point I brought it up. I was told that someone else could handle it the next day. Outside of this one frustrsting thing. It was a good experience.

Very low pressure good quality merchandise.

Great sales person. Very nice furniture.

It took 2 hours to complete our purchase due to a mistake. We were however, compensated properly for this mistake for the most part. The manager was fantastic and made us feel special.

Employees are always quick to greet you when you walk in and very helpful. This store will be my go to from now on.

Beautiful store, great ideas, lot of neat accents. It was great to work with Ray! Great personality, fun, friendly and very knowledgeable about all the furniture in the store! Thank you

12 years ago I bought a furniture set from this location and the delivery was pushed out 4 months before it finally arrived (we already anticipated about 60 days before delivery was expected so six months total), i was just reading a few news articles that this is happening still to this day and all over the country so I felt it was important to share my real experience with others considering this is still a prevalent issue. 2 years later Ashley was having a black Friday deal on a mattress that began at midnight there were literally people lined up for various deals this was back when that was a thing 🤣 and it was similar scenario which I absolutely was not expecting! Like it was a mattress so I'm assuming this would be something they will actually have here to take home, also consider the fact this was their advertised deal for like first 50 people or something to that extent so I was truly anticipating they had atleast 50 mattresses ready to be bought...but no it was like here's your receipt delivery people will call you, they did assure me the matresses were sold locally so it would not be as long of a wait for matress because of this as i was already defensive and questioning their processes upon learning they didnt have these items present for purchase at that moment. I cannot even tell you how actually long it was before my self and my husband forced them to give us address to pick up our item WHEREEVER IT WAS and we drove to some far out warehouse and told these people we were here to get our stuff. Mind you the staff was like very caught off guard by this but it was late by the time we got there and I think truthfully they didn't wanna deal with the fight and just threw a mattress in our truck wrapped in plastic no indication this was or wasn't my item specifically and we were satisfied with that and left. I never have had to work so hard to get thousands of dollars worth of items I paid for and I would never enter into another endeavor with this company again in my life 🤷‍♀️

My experience shopping at Ashley Furniture was very good. The information provided helped me to make the best decision for my needs. I appreciated the patience displayed as well Thank you Rayana!!!!

Crysta was very patient, answering all my questions and working with me to get what I came in for. She will be my go to person anytime I go back to Ashley Furniture.

Wonderful

Rosie was fantastic. I have been coming in several times before making a decision and she was always patient. Great prices and love selections

Cody was amazing and very helpful!

It was a good experience

Been trying since October to get all the parts for my bedframe. No help at the store, no help from corporate. As soon as they have your money they couldn't care less. So far the only pleasant experience was the original salsesperson. Unbelievable. Wish I could give no stars.(Edited after reply.) Thanks for that useless number. The only thing they would do was order more random parts to send me what an absolute dumpster fire of a customer service department. End of January and I still can't put this this thing together and nobody wants to hear I want my money back.

Good customer service when you’re giving them your money in store but once you leave the store and you don’t get your furniture when you were supposed to nobody wants to talk to you then.

Great welcoming beautiful conversation great understanding !

Good customer service!!!

Very knowledgeable and friendly staff. Quality of the furniture is amazing. I would recommend Ashley to anyone.

Great to work with Kenny G today! He was quick to greet me at entry this morning; walked me around to several options; answered q’s re; pricing / financing / delivery; and was quick to respond to phone calls and texts later in the day.. leading up to a successful purchase. Prompt, friendly, and knowledgeable! Excellent experience!

Steve was so helpful!

Our first visit at the store the sales person was knowledgeable and great. We were just browsing that day and going to make our purchase a week later. we come back a week later to make our purchase knowing exactly what we want. The original sales rep was not present so they had someone else help us. We told her exactly what we wanted and all we had to do was go through the approval process and signed the paperwork. She did not seem to understand anything we kept reiterating what our minimum payment could be. We told her over and over our budget set at this amount every month she kept telling us “you can just pay whatever you want every month”. We informed her that’s not how credit works. You don’t get to just pay whatever you want. Can you confirm what our payment will be monthly. None of the screens we were shown showed a monthly payment. We were only shown the total amount there was literally no monthly payment show we were. We were given verbal confirmation multiple times of the payment . The bill then comes in a few weeks later and it is three times the amount we were quoted. We returned to the store and talked to the store manager. He continued to tell us that all we had to do was call the credit card company and they would adjust the payment to what we wanted. We kept trying to inform him of the sales reps lack of knowledge and how it doesn’t seem legal that she was giving us a quoted minimum payment if she was never provided one by the credit company. He continue to say that he hired her so he knows she’s a good worker. Later on the manager tried to argue with us that my billing statement was because I didn’t understand how to read it. He tried to tell me that $160 monthly bill would be paid off in one year (the total is over $3k) that’s why the bill was so high. That was completely incorrect as well. I did go ahead and contact the company who it was credited through as suggested by the manager and they informed me that they cannot change the minimum payment. They also told me “stores cannot advise a minimum payment because their [ credit card company] generates the payment that the store does not have access to and we never should’ve been put thatsituation. “ It feels as though the store is operating on illegal practices of promising monthly payments just to get a sale, but they have no control or say over and then once the buyer is then struggling because it doesn’t meet the strict budget they had set the store is completely apathetic and hold no responsibility And no consequences to their actions. We tried working with the store manager and he just got frustrated that we even had a complaint. It seems as although they practice deceptive pricing and are just concerned about luring customers into the purchase and hiding any true cost and it seems almost like a form of fraud .

The store was very nice and the sale reps were friendly. They were helpdul and made the purchase easy.

Nice selection of furniture!

The purchase went smooth delivery is a nightmare

Cody P. was knowledgeable, easy to work with, and helped through the process of picking the right furniture. Would definitely recommend.

Very patient, friendly service thank you again

Codi Williams was our salesman. Great guy to work with and very personable. Will do our shopping here exclusively because of him.

Crysta was so pleasant working with she is patient and friendly and very informative and helpful.

Very impressionable environment & I recommend this group of people operating on a professional basis! It's the people that make up a company, & this courtesy is the face of it. Keep up the great customer service!

Codi was very knowledgeable and willing to check on anything we looked at. Thanks again!

My experience in the store was decent - the salesman was helpful and not overly pushy. I would even say that I like the sectional couch we picked out. However, one piece arrived damaged - the internal structure of the back is messed up causing the fabric to pull away and expose some staples. Ashley ordered 'parts' for a repair. 27 days later the 'parts' were delivered, which I had to be home for in order to accept the delivery. The 'parts' consisted of a small envelope with some fabric. So I rearranged my whole day to be handed an envelope that could have been left on the porch. 42 days after receiving our broken couch I was scheduled for the repair and they canceled my appointment day of. 61 days after receiving my broken couch I got a message to confirm a new repair appointment, and a few hours later another message that they sent the wrong parts and needed to order different ones. So now I am back to square one, waiting for them to order parts. I will have to schedule a day to 'receive delivery' of the parts at home. Then, I have to schedule another day to have the repair performed. It took 61 days to get to this point, so at this pace if I'm lucky I will have a repaired couch 122 days after receiving it broken. Their customer service is terrible and primarily AI driven. I'm beyond frustrated - save your money and purchase elsewhere. I hear Value City Furniture is nice. Edit to 3 stars because after finally getting through to a person in customer service, and then to a supervisor in customer support (Melanie) - she understood my frustrations and ordered us a new furniture piece which was delivered / exchanged with the damaged one. So we now have a non-defective couch we are very happy with. (71 days for anyone still reading). But it was quite a ride to this point. Melanie is aces though.

Very friendly and helpful. Thank you so so much ❤️

Louann was wonderful at helping us pick out our furniture and designing it for our space.

Large selection of furniture. Many in colors other than neutral. Billy was very helpful. He worked very hard to make a deal I was happy with. Will ask for him again.

Was greeted at the door.The gentleman that helped me was very polite and friendly.He explained everything about the furniture. He lead to to what I was looking for.Very nice man .Enjoyed shopping there .

We got expert service. The sales associates knew the feature of their products and were very friendly.

Bought a sofa after one we ordered from value city furniture has been delayed since July. Was closest to rest of set we had. Have bought many items since this location opened and was a great deal. Also, was $200 cheaper then website price

Billy was a great help with outfitting our new home. Extremely knowledgeable with all the products and made the process very easy.

This is the first time I've purchased anything from Ashley Furniture. It was a very good experience. The salesman, Kenny G., was absolutely wonderful. He was very helpful and knowledgeable. He was not pushy, which is unusual for a salesperson! If I need anymore furniture in the future, Ashley Furniture will be my first stop.

CODI W WAS AWESOME!

Austin was super helpful and provided us with excellent service!!!!!

Rosie our sales rep was excellent. I would highly recommend her for your furniture needs.

Good experience so far I post a better review after I receive my order but so far I would give them a four star

I found exactly what I wanted!!!

Purchased a couch from Ashley store in Greenwood Indiana. No sooner than I got it home and set it up I found bed bugs on the couch. Customer service won’t give out the stores actual number or talk to me about fixing the situation. If I don’t get a call back now I’m taking the couch to the store.

Matt was very knowledgeable and you could tell he liked his job

Salesman was polite and not pushy.

This place is always great Dustin was great to deal with.

Everything was wondering.

We had a great experience with Cody. Very polite and knowledgeable.

Wonderful customer service with a great selection of furniture. Highly recommend Kenny, he was fantastic!! You won't be disappointed.

Great service

We had Rosie for our person helping us. She was very knowledgeable, helpful, and a very nice person in general. We had not noticed there was an upstairs to the place, but thanks to Rosie mentioning this, we found our furniture. Thank you Rosie!

Hannah was helpful without being overbearing. Our shopping experience was delightful, and Hannah made sure we knew where she was for assistance ! She was patient with us trying to make decisions, and worked up 3 different deals for us while we could not make up our minds! A very good experience, glad we went to Ashley!

Salesman was polite, patient, professional

I would highly recommend Ashley Furniture. From the salesman to the delivery team.

(Translated by Google) Excellent service and very efficient (Original) Excelente servicio y muy eficiente

It was a real pleasure to buy at Ashley Furniture in Greenwood. Their selection in styles was great. Dustin was friendly and professional, there was no pressure to buy and he was helpful to answer any questions. Overall great experience and will definitely go back there for any future needs.

Rosalina was amazing- no pressure but very informative. In and out in less than an hour with exactly what I came in for!

Quick, easy, & straight forward

Salesman was very helpful, he got me a great price on my purchase. It had some minor damage and the checkout was fast. He even carried the small table to my car.

Phenomenal experience

Ken listened well, understood my desires and thought, and gave information to clarify options in a clear and kind voice

Shannon and the Acima leasing agent worked diligently to help us out in getting the perfect couch set. We appreciate the patience and guidance for the best option.

Pleasant. No high-pressure

Rossy n Charles were very helpful in us buying a nice table n chairs. Such a nice store. I'm sure we'll be back to buy something else.

So friendly and welcoming, yet not buggy!

Dustin was helpful but not pushy. He pointed us in the right direction, gave us space to browse and checked in to be helpful. Checkout was easy and hos friendliness was appreciated.

Very pleasant trip. Purchase was easy.

Great deal, but found out there was damage to the bottom of the dresser after we had my father in law come all that way to pick it up. It’s a fix with some wood glue I think. However, the bigger issue was the way another manager talked to his female employee. She was asking him a question and followed him out and he literally said, I know the answer, but I want you to use your brain and deductive reasoning skills to get the answer. She obviously had a customer waiting on her and she was checking on a question. He humiliated her in front of us and we were extremely uncomfortable and felt horrible for her. It all happened at once. I feel even worse now that I stood there and didn’t say anything to him, but didn’t know what to do.

My husband and I purchased our furniture at Ashley’s in Greenwood today. Cody was great to work with and gave us some space to browse, and if we had questions, he was there to answer. Great customer service!! We will be back 😊

Cody was the best salesman I have ever had at a furniture store. He knew exactly what I wanted, didn’t try to waste my time selling me on more than what I want or need like most places do. I am a sales rep myself, so I know what I want and I am straight to the point, he was just that and the experience was smooth and perfect. I will definitely be calling Cody for anything and everything else in the future!

Our salesman Steve was amazing!

Steve from Ashley is wonderful and help us choosing what we need for our living room.

Wonderful experience ツ sales person was not pushy at all and answered all my questions

Matt Young went above and beyond to make sure we knew the various options to buy the perfect dining set for our family. He was knowledgeable about the quality of the items we bought and accommodated our needs and wants. Overall, fantastic experience with a seasoned professional!

Rayana helped us - she was very pleasant, efficient and professional!

Good Deals and Valuable pieces of furniture !!

I had the best experience couch shopping last night. I was very nervous about the whole process especially because I had my toddler with me. Steve Weinberg was the employee who helped me. He was great at listening to what I wanted and also was very patient with my son and I.

Cody was great! He wasn’t over barring, he stayed close but not e close. Also just a great guy to talk to. We will be coming back to see Cody for more furniture in the future! Thanks Cody!!

Shannon was very helpful and he had a great attitude, very happy with our purchase today!

Steven our sales person was great! Friendly, knowledgeable but not pushy. We appreciate his time and help in picking out our new bedroom suite!

Cody’s a great guy! Very helpful!

Wonderful large showrooms! Friendly and helpful salespeople. Delivery was spot on!

Mr. Shannon is the BEST! Very professional, calm & allowed us to figure out our purchases. He made the process so easy.

Crysta was exceptional! She is the definition of customer service and amazing sales person! You have just gained a lifelong customer because of her! She helped us with everything we needed, including our furniture for our new home and bed set!

Large selection of furniture. Very friendly staff

Kenny G at the Greenwood Location helped us and he was fantastic. Our furniture is supposed to come next weekend and we are so excited.

Horrible salesman!!

I went in there with specific things me and my wife wanted and Cody made it all happen! We had a specific look we wanted and he made it come true! Cody was awesome, down to earth and very easy to get along with!!

You are accosted on entry. Just leave customers alone, if we like something we will hunt you down! Stop with all the questions and let us look around. We literally left because we weren’t even able to look around without being stalked by Steve.

To expensive!! Beautiful furniture though.

I called to place my order since there were so many options for the sectional. Rayana was very knowledgeable and helpful. Excited for delivery.

Shannon was very informative and helpful. We just came to browse but found exactly what we wanted. Travis was also helpful.

I love my new living room & bedroom furniture & the sales people were absolutely wonderful to work with, I highly recommend Ashley Furniture in Greenwood.

I don’t leave many public reviews. and usually only to recognise good service, but I did want to share my experience with Ashley so that others can make their own informed decision before purchasing from there. I wish I had looked at the reviews in here myself before ordering. Honestly, I am so so disappointed. I ordered a sofa and bed from Ashley furniture in Greenwood. I explained to the sales person that I was moving country to a new apartment and had no furniture, so delivery timing was critical. He guaranteed delivery by the 15th of October which would mean living a few weeks without the furniture, but I was ok with that. I only bought the items based on this guarantee. I was looking at similar items elsewhere which were in stock for an immediate delivery. But again - I was told that my delivery had been booked in and scheduled there and then in the shop and I purchased it and it was good to go. A few days later I got a message scheduling the delivery for the 17th. That was fine , a few days delay is ok and understandable. Now, the week of delivery I learn the sofa won’t be available until the 29th of October at the earliest. And honestly, I have no faith it will come by then. I have family coming from Ireland to visit that I needed the sofa for and we are going to be sitting on the floor. I am so unhappy with the service. It feels like in the shop, they will say whatever they need to in order to get the item sold. I mean, there is no issue with a long lead time - or even saying, we don’t have complete control of delivery and we know in the past timings have changed. But tell that to customers up front so they can make an informed decision. That is good honest sales. I specifically asked my sales rep if the date was reliable and if they tend to have delays and he said once you’re in the system as I have you booked in, it will be good. When you run into issues you are pushed to generic Ashley agents for customer service, who essentially say they have no control over what the sales people in the shop say and can do nothing to help you. And that delivery dates are always just guides. I won’t be purchasing from Ashley again and have lots of work colleagues relocating to Indy for work and I will be advising them that they cannot rely on service from here. I can only hope when the items finally do come they are at least of the right quality and I don’t have the issues others have talked about. I’m giving it two stars based on the fact I assume the items will finally come and be in good condition

Rayana was excellent. Great customer service.

Was a great experience, was the first time buying furniture ever from a store. Got a great deal on new furniture. Hopefully picking it up is even better.

Bought a reclining couch on 3/25/24, and paid in full same day. I was told the couch would take 9-12 weeks to arrive. It arrived 16 weeks later (I did not complain). Within the hour after the delivery men left the couch had a problem, but since I was leaving for vacation the following day, I left if for when I got back. When I got back someone sat on the other side of the couch and it also had an issue. I filed a claim for repair and they sent parts to my house. The parts arrived 9/2/24. Since then, through miscommunications and "issues" (their words, not mine) on Ashley's part (they have admitted this) I still do not have a working couch. I have made arrangements with my work four times to be around for a repair that has not taken place. I now have a fifth appointment scheduled, have had parts for over a month, and have not had a working couch since I bought it or received it. I have asked to speak with a supervisor or manager or someone that can help me, but honestly have no confidence they will do anything. The people I have talked to have 100% admitted their fault, but they have no system in place to rectify any wrong. I just get to continually get messed over.

Kenny G was very friendly, professional and knowledgeable of the products I was shopping for!

Shannon was exceptional at Greenwood, IN store. Wasn't a pushy sale rep let us have time to look and didn't try to interest in something that was more expensive. Definitely a great experience with Shannon.

Husband and I went in and ended up purchasing a new sofa and chair. Austin was our salesperson and he was great. Can’t wait to get our furniture.

Our salesman, Cody, was great! Knowledgeable, and professional. We appreciated his assistance in getting our end table.

Rayana was very helpful and understanding with what we were looking for and very informative about the sectional we purchased not to mention she also made it hassle free which made our decision to purchase so much more enjoyable

Rossy is an exceptional furniture expert and we enjoy working with her every time we are in need of new furniture!

Went in on Labor Day bought 8 pieces of furniture, told sales lady we could not not do delivery on Thursdays. They text the next week with delivery set for Thursday, spent an hour on the phone trying to reschedule, get it moved, the next available was the 18th. So on delivery the whole back is ripped off the sofa, one of my shelving units is damaged and the delivery was short one of my end tables. So we get the sofa and shelving unit marked as returned, but the ticket still states that I received both end tables, had to argue with delivery to make this right. After they leave we are putting the self in the end table and notice it’s damaged, call them and they tell me I have to file a warranty claim on it.(why it hasn’t been in my home 30 minutes).So at this point they tell us the will text with a new delivery date. In the mean time I waited until Saturday the 21 and went to the store. Was told that they would replace the damaged table and gave us a delivery date of September 27, so tomorrow for the sofa and shelving unit, and October 3 for the replacement table and the one missing. Today September 26 I get a message and call them they say that only one end table is being delivered on the 3rd. And that the don’t offer refunds or returns. Update. Now over a month and still don’t have my .

Not sure I can ever get myself to buy from here again. Between my last purchase being completely butchered... to people being unhelpful and dismissive on this visit. I literally left here and drove straight to Godby in Carmel and bought the furniture I was looking for.

We had a very good experience today at Ashley. Cody was an excellent salesman and really tried hard to work with us to get us the best deal and to meet our needs.

Nice people work there

It was great. Steve was so helpful. He showed us lots of options and made the whole process very easy.

I was assisted by Rayana and Dustin and they were both so helpful and insightful. They were very attentive when we had questions and gave us a great deal on our dresser.

Codi Williams was my salesperson and He did a fantastic job extraxting exactly what I was looking for. He allowed us space to shop without pestering us or trying to up sale. After he presented the protection plan, I learned it really is an awesome plan. I wish all my large ticket shopping was this pleasant. If you're looking for furniture, go to Ashley's and ask for Codi Williams in Greenwood, IN. You will walk away very pleased.

The salesman Shannon Benham was very friendly and helpful in explaining the delivery and extended warranty aspects of our purchase.

Everyone was amazing! Shannon was my sales guy. He was extremely helpful! Corbin helped with some things also! Loved the experience!

Rosay was wonderful!! She took her time with me, even helping me decide which color would work best with my couch! She is a pure gem!!

There was 1 positive in our sofa purchase which is the only reason a star is deserved, and that was the salesperson named Dustin. Our delivery this evening was the wrong sofa. The 2 delivery drivers spoke no English so trying to get them to understand the error was a challenge. I spent 2 hours on the phone with 3 different "customer service" reps and supposedly a supervisor named Angel who I got disconnected from and although she had my callback number, did not call me back. I was told they would try to deliver tonight or before my husband and I went to work in the morning to make it right, and then another said she wasn't sure if it was in stock. She confirmed there was one in stock and I let her know that there should be because it was ours that hadn't delivered. Then no one could get in touch with the distribution center to get us a firm answer on delivery in the morning and another of the customer service reps said it would be 24 to 48 hours for someone to actually contact us to make the delivery. One other supervisor told the customer service rep to tell me she was on a call and then had to go into a meeting with new hires; so this supervisor doesn't think the customer is important if she chose new hires over dealing with an actual customer service issue. Finally, I called the Greenwood Indiana store number again and instead of pressing the option for an existing order, I pressed the option to place a new order and actually got our original sales person on the phone and canceled for a full refund. As I type this, I'm still waiting on the email confirmation to come through from an hour and a half ago showing that the refund has been processed. A truly horrible experience with the delivery or I should say the non-delivery of our sofa.

Codi Williams is the furniture sales person I have ever met. He is very personable and knowledgable. Codi is attentive without being too much. Go see Codi at Ashley Furniture in Greenwood, IN

Hannah had been very patient through our sicknesses and troubles and I am so glad we finally got this done with her. She was the BEST- many times answering my questions on HER time!!! I will come back to Ashley as long as Hannah is there!!!

Fantastic endeavor. Sales person was very patient. Will be buying from her again in the near future

My boyfriend and I are browsing for a new couch for our living room. Ashley was our 1st stop. Overall the experience was garbage. Salesman Matt was following us like a lost puppy/beggar. We told the salesman exactly what we wanted but would continually show us mattresses and other non related products we weren’t searching for. And pop in when we just wanted to look at couches privately. We also felt very profiled. We were in more comfy clothes but we definitely felt like Matt thought we were is a low tax bracket. Really pushing payment plans and assuming we lived in a really small house and things. We did not feel comfortable at all. Left after 23 minutes

Cody Perry was great, walked with us and helped us find our pet friendly couch! Super cool guy, very down to earth and friendly. highly recommend Cody while shopping at Ashley!

Cody was amazing to work with !

Kenny g was great to work with. Highly recommend him.

Austin was great to work with.

Kenny G was awesome really helpful and polite great guy to work with if you need a new mattress and are a first time buyer

Greeted by Kenny, who took us directly to the mattresses we were looking to buy. Kenny explained the features of the product we wanted. Sale was completed quickly and we went on to enjoy our Saturday.

Great customer service!

Shannon was extremely professional & helpful. Appreciated his help very much

We found exactly what we needed and really enjoyed working with Dustin Baker. He knew his business and inventory well and couldn’t have been more helpful.

Cody was super friendly and helpful! And the rest of the staff was also very welcoming

Service was excellent!! I purchased a 3 drawer nightstand today at the Greenwood store for 499.99/399.99. Item # B743-93. I went to the Ashley website to look at matching pieces, and note the nightstand is priced at 269.99 there. It is amazing, so not a big deal. I have an appointment today to purchase a matching dresser.

Cody P. was a breath of fresh air really. From the start he did not come off as pushy . He simply asked me what I wanted and helped me narrow it down. He was both personable and down to earth and made me feel super welcomed and comfortable with my entire experience. He worked with me to stay in my budget and never tried to oversell me. I highly recommend asking for Cody P. If you are ever in store and looking for new furniture.

Cody Perry was amazing to work with. He was very knowledgeable, friendly, and easy to work with. We look forward to our new sectional and will definitely return for any future purchases.

Rosie was very helpful and made the process seamless!

Great store

Super Friendly, very helpful, and hassle free.

Cody Perry was a delight to work with. Knowledgeable, friendly, professional and patient.

We had a great experience. Everyone was very friendly. The fist day I was there Luann was very helpful and knowledgeable when we decided to actually buy the loveseat she wasn’t there but we worked with Rosie and she was fantastic also. All in all it was a great experience.

The Service was phenomenal I really Appreciate Perla!!!!!! And the Manger that helped me too!!!

Was not delivered on the day we was told it would

Dustin Baker helped up pick out the perfect couch that was customizable to the layout we need for our house. Wonderful customer service!

Codi Willams was excellent! Let us walk around and pick out our favorite couch and then helped with the pricing. Was not to pushy and answered all our questions. Would recommend him to anyone.

Billy was very helpful!

I went over there in a Greenwood store there all agents are so nice but with whom to talk that guy name is Steven he is so nice his nature is so good

Very helpful and polite and making sure we had everything we needed

Outstanding service and selection! Very professional staff. Made our purchase easy and quick. Highly recommend Dustin Baker furnishing specialist for his excellent manner and knowledge of the store and process. Thank you Dustin!

Kenneth Gaddis was awesome! He was very patient and knowledgeable about the furniture we were interested in! We are so excited to get our new couch and loveseat! Thanks Kenneth!

The store is well laid out and beautiful. Our salesperson Cody was very professional and we enjoyed buying from him.

Kenny G. was a pleasure to work with. I needed to furnish my new home, including living room, dining room, master bedroom, and a loft. He was patient with my indecisiveness and super knowledgeable. He made dropping a lot of money (even though he gave me a noticeable discount) more fun than expected!

I’ve been buying furniture for myself and my kids for 25 plus years, and I’ve never been treated like a person that matter to them as a friend as much as a customer ! I’ll never shop anywhere again ! I just pray that Corbin the general manager! And Jordan the salesman stay put , because of them I’ll spend every dollar at Ashley, and I will make sure all my friends and family shop only at Ashley ! Last thing the corporate office for Ashley is next to none , talk about caring about trying to make you a customer for life ! Patty has called me and made sure all my deliveries went well because I’ve had a few issues , which they resolved them all before I could even let them know I had one ! What an all around great place to purchase!! Go see the Greenwood store , or any store for that matter when Ashley hires people like who I’ve been dealing with , there isn’t a chance of walking in another store gain !! Thank you Ashley company for putting people in place to make a big purchase an experience that you will love and want to buy more for how it went !!!!

My experience at Ashley's was awesome. Sales people were great and I love my furniture.

Very pleased with my purchases at Ashley today. My salesman, Cody was awesome. He was very helpful and patient with me. Made my shopping very pleasant.

I just bought this little table I plan to use as a nightstand pretty cheap out of their clearance section! Great price, and I took it home the same day.

Very friendly and helpful. It was a great experience!

Steve is the best hands down!

With the help of Dustin baker, my boyfriend & I were able to enjoy our furniture shopping experience for our first home together! He was so nice the entire time and helpful! We picked out a sectional set and dining table set. My parents had a great experience with Ashley furniture and home store, so of course we had to come here too! They have a great financing system if you do choose that route too. Thanks again Dustin!

Billy was great to work with, and I’m very happy with the deal I got!

Lots of miscommunication on Ashley end

Billy is the best salesman there.

Codi found the perfect couch for our family! My husband & I have different preferences but he was able to find us something we both loved! Very knowledgeable- he knows exactly where to go and what to offer! Two thumbs up!!

This has been our worst experience in the entire process of setting up our home. The first red flag was the sales people telling us one thing about financing and then once it was too late, changing the terms of financing. When confronted, we were told and I quote, “if we started being honest upfront then we would never get any customers.” Not only that but the salesperson was extremely pushy and annoying and wanted us to hurry up and order because he had to make it to his son’s baseball game. Told us to just pick something random so he can leave for his son’s game to come back another day to change our order. Just a gross and dishonest business and equally dishonest salespersons. Now that it is time for delivery, out of 4 things, first they only brought one intact piece of furniture. Two things were damaged. Bed was sent and was incomplete so they couldn’t set it up. Rescheduled delivery for the two damaged pieces and the half missing bed. This time they forgot to bring the missing part of the bed. So we still have no bed to sleep on. Moreover, we called and they said they forgot and will mail it to us and we can see if we can install it ourselves. The dresser that was delivered has dust and debris in the drawers. We are now going to attempt to get delivery scheduled for the third time. This also means we have to take time off from our own jobs because they can’t do their jobs correctly the first time or the second time. Wish we would have shopped elsewhere. If you are debating, spend your money elsewhere as Ashley seems to be less of a business and more of a scam. Salespersons and customer service representatives alike are clueless, unhelpful, and incompetent at even at doing the bare minimum.

So many choices here...but not as much elsewhere! Twice now, I haven't found any furniture that I actually like, until I get here! Awesome deal today on an oversized 3 pc. set....thanks Codi! This is where I will start from now on.

Salesman totally understood what we were looking for and pointed us to something he thought would work better... and he was right

Kevin was professional and courteous. He was also very knowledgeable and helpful with all questions!! A+ for your excellent salesman!!! We will certainly be back!! Thank you very much.

The salesman Kenny g very nice and helpful and truthful which was appreciated I hope when I received the product it's and as good a shape as Kenny's help

Staff was friendly and very helpful!

We had a great experience at Ashley and Rayan our sells associate was fantastic. We went in knowing exactly what we wanted and she directed us and let us decide with no pressure. This was our first time buying with Ashley and so far everything has been great.

Everything went fine...Codi did a great job and I enjoyed working with him.

Fantastic !! Very helpful in picking out just the right livingroom suit.

Steve was awesome and very helpful

Purchased a new Tempur Pedic mattress set. Great deal and Matt, the sales person was more than helpful. Explained the product in easy to understand terms. No pressure at all.

Rosie was straight to the point, great with product information and discount. A plus for my family.

Great store and Steve Weinberg couldn't been. More helpful

It was a great experience and the sales rep Ms Gagan was a true professional.

Rossy was great to work with. She was very kind and helpful.

Well I held out on this review as long as I could in hopes it would be resolved. We spent more than a few thousand dollars on furniture only for our bed to be delivered with a giant crack in the main support beam and a crooked leg underneath as well as our dresser being delivered with no legs. Also the dresser drawers get stuck all the time and we have to try 3-4 times to push them in. FYI this is marked as “best” quality in the store. Delivery guy said he’d handle getting the replacement beams… great! Weeks go by nothing happens. I’m texted as a follow up from Ashley and state what’s wrong and send pictures. They had no idea despite the delivery guy documenting it with pictures in the delivery report… The support person asks me to send all kinds of pictures and measurements (why don’t you know what I bought already…) they order the parts and a delivery is scheduled for 3 weeks out. We got a call today and not only is the delivery delayed the only thing they ordered was the bed rails which we don’t even need! No support beam replacements nor legs for the dresser were ordered. So now we wait again for support to call. We also attempted to go in store to get help and were told management would send an email and told us not to worry about contacting support again and they would handle it, but nothing came of it. 2 months later and our “best” quality bed is still broken, our dresser has no legs and we are stuck paying thousands of dollars for broken furniture! Oh also we went back in and ordered another chair that should have been delivered with our upcoming delivery so now I guess we won’t be getting that either. Reminded again why I don’t purchase here. Zero customer service and no help when something goes wrong with the order! I had this exact same experience 10 years ago and gave them a chance again hoping it would be different. *edited to add since it won’t let me reply on here to the owner comment below, but I did that. Twice. I went into the store and was told they would contact support on my behalf. And I sent Hannah pictures of it all after chatting in the store about it and followed up a couple weeks ago to ask if anything came of the manager reaching out on my behalf and she said she’d check and I never heard back, but I sure have gotten other texts about the in store specials! Updated 7/18: We got our other delivery Tuesday and wouldn’t you know the chair we ordered has defects! See pictures. Can’t make this up. The quality is absolutely horrible on their products. Do not purchase here. No one will help you when your order is defective. I’ve been contacting guest care and they are still doing absolutely nothing for our bed that’s been broken for over a month. Delivery guy said we’d hear from guest care and I’ve been texting them but of course nothing is being done!

Jordan was absolutely fabulous to help me find my dream couch. Ask for him if you go visit the Greenwood location!

Great experience and Cody is an awesome sales person

Matt always goes above and beyond for his clients and we appreciate him so much! We got exactly what we wanted and a great price!

Rosi was helpful and knowlegeable in helping me make my selection.

Extremely satisfied with my purchasing experience. Both in-store and on the phone, the staff is very friendly and helpful. They have a great selection of furniture and the entire process was fun and pretty easy. I highly recommend shopping with Ashley Furniture. I will definitely continue to buy from them.

Every staff member was friendly and so patient. Such a huge collection of things to chose through with no pressure on time or choice. Hannah was amazing!

We had the nicest lady Rosy to help us. She was patient, friendly, and professional throughout the whole process. Thanks Rosy!

I was supposed to get 2 recliners.when delivery guys came they only had one. I have tried to get ahold of Ashley and no one answers. Very agravating.

Excellent service, pleasant associate Steve handled my purchase with ease.

excellent customer service

I went to the Ashley store without any expectations of buying and ended up getting a beautiful outdoor sofa and 2 swivel chairs, end tables coffee table and 2 rugs! No pressure from sales person, great deal!

I enjoyed my time @ Ashley Furniture. Everyone, including saleslady, Ms.Santana, we're both professional and polite. An amazing group of workers. Ty all from my ♥!!!

Steve and Corbin were wonderful! We had come in a couple weeks ago and ended up coming back to purchase the couch we saw because they had great merchandise and wonderful customer service. They were knowledgeable and helpful without being over bearing.

My bed is broke and they still haven't taken care of my claim

Steven helped us today and he was awesome. Super nice, relatable and efficient. Great experience

Nice store, friendly staff.

Steve at Greenwood was excellent. Very friendly and made me feel like I was making a great choice on purchasing my favorite couch. Thank you for making the process so smooth.

The sales person was very nice and quite helpful, giving us time to talk and think about the purchase, while also showing us a range of options with varying prices. He was never condescending.

Wish pick up can be at the store.I am ask to pick up at the distribution centre.

I found it very informative and helpful. He paid attention to my needs and showed me different mattresses. I am grateful for his knowledge. Thank you for the service.

Perla was amazing! We found exactly what we were looking for and she made the ordering process very easy. Highly recommend!

We went to Ashley Store looking to see if they had reclining chairs. They have so many options!!! Our sales person, Rayana Gowdy, was very knowledgeable and so kind! We ended up getting chairs we will be extremely happy with and also a new mattress and box springs. A trip well worth it.

Fantastic service!

Very Bad situation with the products Delivered damage item y absolutely customer service no helping

Ray was awesome!!!

We worked with Codi Willams today as we were in search for new furniture. Not only did he show his expertise with furniture and allowing us space to feel different pieces out, but gave us good honest insight on the furniture too. Very personable, and a joy to work with! Highly recommend working with Codi!!

Easy to work with Shannon

We found a great new kitchen table set for our new home in Ashley Furniture. We have purchased furniture from Ashley before and have not been disappointed.

Excellent services and extraordinary attention from the saleswoman Perla, her willingness and interest in satisfying our needs was the best.

Friendly service in a relaxed atmosphere. No high pressure sales pitches. Jordan let us take our time and was very patient and informative.

We recently moved from Texas to Indianapolis/Greenwood area. We had ordered a new sectional from Ashley in Texas, to be delivered to our new home in Indy. This went without a hitch at first. Sectional came, they put it together, threw the large pillows on it and left. All good? No. Later when getting comfy on our new sectional while moving the pillows, we noticed the top of the sofa did not line up where it was put together. Turns out the larger “sofa” piece is deformed, not going up straight and a gap grows apart from the “loveseat” part of it. After going back and forth with Ashley in person and over the phone, there was no option to exchange a faulty piece of furniture, they would only “repair” it. We chose to deal with it. Thinking this must have been a fluke because of past successes with Ashley, we went into the local store to find a small sized kitchen dining set. We did, and had a great time with our salesperson. He even gave us his cell number so we could contact him if needed. All good? No. The set delivered the following weekend and low and behold, it was missing the footers. The crew said they would get them ordered ASAP. We also sent the salesperson a text about it with a picture of an upside-down table. His response was “oh no!” He would contact the DC to see if the box of footers was left behind. Haven’t heard from him since, even after polite follow up messages. We received a text from Ashley how our Saturday delivery went, on Tuesday, in which we responded with a picture of the upside-down table and explained no footers. A few hours later we got a text stating they were shipped out Tuesday!’ So, on Saturday the crew put in to order them ASAP, so Ashley rushed right to it and ordered them AFTER our texts on Tuesday! Very disappointed in Ashley, who over the last twelve years and six work relocations, we have spent thousands of dollars on furniture. Needless to say, we will never use them again and if asked by friends or family about Ashley, our response will be to go somewhere else. We don't really blame the salesperson as he simply sells the furniture. We were simply looking for help to deal with the other part of Ashley after getting so much of a run around. Update: We received a shipment from Ashley which had the wrong parts. Dealt all day with trying to contact the right people to speak with and get the right parts. After speaking with someone we will be receiving the correct parts in 7-10 days. Unbelievable Ashley! Still have an upside-down dining table in our kitchen. Stay tuned… Final update: Ashley was unable to ship us the footers for the dining set table, communicating to us it may be sometime early to mid-July. We asked for our money back and for them to pick up their unused set, and because there was no availability of parts for this set or an equal exchange of this set, Ashley agreed to pick up the set and refund our money. The Ashley experience has been very negative for us. The right hand does not communicate with the left hand, and it leads to a miserable customer experience. Shop around!

Not a good experience so far! We first asked to see the TV stand we found online and were told they didn’t have it. We walked around and found it ourselves! Then when we ordered it, they told us we would receive it the following week and that no one needed to be home. Once we received the communication for delivery, it was scheduled out for 2+ weeks. We confirmed delivery and were then told we had to be home. We changed our work schedules to be home. NOW, we are being told it won’t be delivered on time and they don’t have a timeframe for when it will be delivered! So frustrated!!! Will never purchase from this store again!

Cool staff, very attentive to customers.

Dustin Baker was such a help buying our new mattress. He kept his distance, polite and was there exactly when we needed him. It was such an easy process, thank you!

Horrible experience! We got this couch the same week it was on display. They told us it would take 2 weeks to deliver. Guess how much it took? 4 Months!! I would go to the store to ask why it was taking so long and no one was willing to help me. They move the date of deliver 10 times in that 4 months!! I would not recommend Ashley Furniture at all. I will never be shopping from there again. Not all my stuff are delivered at the same time as well. I am still waiting for stuff to get delivered.

Shopping at Ashley furniture was a great experience. The people were nice friendly and cared about what I liked and didn't like. Thank you Ashley furniture.

Was an amazing experience! My fiancé and I could not recommend Matt high enough. Very informative, knowledgeable, and is one of the main reason we purchased from this store. Should absolutely start and end your furniture search here, I wish I did as it would have saved my lazy butt some time lol!

Beautiful HUGE store, lots to chose from and see. Staff was awesome, very helpful and kind. GREAT experience!!!

Matt was excellent and could tell I was on a time crunch and didn’t want to be in there long and didn’t pressure me! Will definitely be back!

Customer service was excellent and my help was very helpful and Friendly!!! 👍🏾👍🏾👍🏾

AWESOME Miss Santana ROCKED She pointed me in the direction of what I wanted gave ne 5 minutes alone no pressure or hard sale pitch then approached me for my questions answered everything with great knowledgeable detail and sold me the items I wanted. Very Very Smooth transaction. She is an Amazing sales person. You are Fortunate to have her on your staff.

Shannon was awesome. He let us shop around without pressure and following us around everywhere. He let us look around but available when needed.

Very nice selection and excellent service. We were left to do our shopping while being checked on every few minutes to get any questions answered. We were very pleased with our purchase. Wish we had been here 1st, would have saved the whole day.

Great experience at the Ashley store in Greenwood today. Steve went out of his way to accommodate us and help us find what we were looking for. Thanks Steve great job!

Codi was awesome at the Ashley Furniture store. He helped me find exactly what I needed and then price checked it online which took off $200! I highly recommend!!

Clean facility, Rosie was very knowledgeable about product.was efficient, courtesy and professional during the total time from entering the facility until end of our transaction.. I look forward to the same on delivery of my purchases. Thank you

This was the first time we had been to Ashley Furniture and my Impression kept changing. The first gentleman was mid age and very friendly, fast talker, knew how to connect with people and read them (You can tell he has a lot of year's experience in sales) but he "knew" the store, product, policy and could answer any and all questions. If he did not know the answer he would find out. Very impressive. My husband loved that he was extremely thorough, I thought a little too much for me but then again I get on a mission and prefer to look and browse first with no pressure. We did browse the [2 story show room] which is AMAZING! and the second gentleman was right up my ally. He was a bit more quiet and extremely helpful and helped me when I needed it. Very Impressive. Do we recommend Ashly in Greenwood? Yes. Best selection around,best delivery and furniture insurance we have seen and customer service could not be beaten. Thank You to everyone at Ashly Greenwood, we deeply appreciate you. We will be back.

Steve was an excellent salesperson and was very thorough in discussing quality of the furniture. Worked well with our needs.

We had excellent customer service!!! The store had a great selection of furniture as well!! We are excited about our purchase and will definitely be back.

The sales representative was extremely patient. She answered all of my questions and helped me find the items I was looking for. She also helped me to receive the best deals for the items I purchased. She was extremely personable.

Hannah was super helpful and knowledgeable about the items we were interested in. She made our search much easier so we could find just the right pair of recliners.

Very good hospitality and handled all my needs Perla and Kenny took good care of me

We worked with hannah! I am super like straight to the point and I know if I like something immediately or not and she was very pleasant to work with and patient!

The staff was great!

Billy was amazing. He helped at so much and was so informative. Got a table and couch and he was able to assist with all the options. 10/10 recommend

Horrible white glove home delivery! We purchased a King Size Tempur-Pedic mattress and an adjustable base that would fit our bed with drawers at the foot in February 2024. The salesmen and the district manager were nice, and we were able to get the items delivered within a week. However, the delivery team that brought the mattress and adjustable base (is a 3rd party delivery for Ashley Furniture) were not so great. The two guys that brought in the adjustable base, dropped the base on the slats that were supposed to support the adjustable base on the current bed frame. The delivery guy that dropped the base, looked at my husband and shrugged his shoulders and walked out of my house. This man didn't speak English (according to the other guy). The man that did speak to us said he would submit a claim and we would hear back from the warranty company within 2 business days. That NEVER happened! I started calling the warranty department every 2 days and had to repeat my claim every time I called. The 3rd Party finally reached out to me after a month and said they would come by to fix the broken slats. When they finally showed up with new slats, they would not work. I heard the manger tell the delivery guy he would make contact with me in 3 days. Again, that NEVER happened! I would call the 3rd party and they would not take my calls. So once again I had to work with the warranty department and after several attempts of getting this resolved, and after I reached back out to the salesman on his personal cell and told him how unhappy we were, and I would be up in the store within the week to discuss this matter with the manager, I was put in touch with the escalated department, which then put me back in contact with the 3rd party delivery company. I was so over the back and forth with this company! After 4 long months of making phone call and sending emails, we finally agreed that they would send me a check to replace the slats myself. I have bought several pieces from Ashley, and this was the first time for this horrible customer service. I will NEVER buy from them again since they only use this 3rd party delivery company for my area! Buyer BEWARE!

Dustin was very friendly and professional. He helped me in purchasing a beautiful dining room set. He also helped with a wall art I had seen in Ashley in Arizona and he found a way to order it for me in Indiana. Delivery is perfect timing and I will definitely be buying more at this location. Thank you Dustin !!

We had a great time at the Greenwood store. Staff member Ray helped us and was very knowledgeable. She was awesome!

Our salesman was Matt Young and he was FANTASTIC to work with! He was with us for 2 hours making sure all our needs were met and really worked for us! Moving ottomans all around the store to make sure they matched the sectional we wanted! He was terrific! Highly recommend him!

Kenny G was very nice and helpful!

The sales lady was patient and very helpful in finding the recliner I wanted. Thank you

Billy was very helpful. I appreciate the he did not over step by pressuring me into buying. He made the purchase very easy. He’s the kind of sales person I appreciate doing business with.

Had professional and prompt service from Will. Answered all my questions and made sure I understood everything about my purchase.

The worst! Do not buy your furniture her and especially don't waste your money on the so called extended warranty... they LIE about the coverage. We've gotten nothing but the run around from the day getting the furniture. It's way over priced, not worth the money and definitely not worth the headache. We got movie theater seats and regret buying them. The "leather" did something where it looks like we spilt something on it but we weren't even downstairs when it happened... now they say they don't cover that AFTER the salesman said they cover normal wear and tear, accidents etc. but found out today non of it's covered.. oh, and the motor stopped working in the back potion, so it only lays back, can't sit in it. We've only had this set 2yrs and we take care of them. Please... don't shop here, spend your money at a better place with better employees. I'll post pictures later when we get home tonight.

Jordan was so helpful and accommodating!!! He needs a raise!😊

Mr. Dustin Baker provides first class customer service. Highly recommended you visit him at the Greenwood store. Very knowledgeable about the products he sales.

Codi was awesome to work with!

Went to look at sofas ended up finding what I was looking for. The sales guy was very knowledgeable and patient.

No trouble with any aspect of the purchase from salesperson to delivery. A good overall experience .

Billy was very knowledgeable, helpful, considerate and kind. He listened to what we wanted and showed us those items. He never pressured us. We never intended to buy at the first store we shopped at, but because of his attitude, professionalism and personality he made the sale. I’m so glad he’s the one who worked with us.

We were met by a friendly sales associate after walking through the door. Had all of our questions answered. The sales team was awesome.

Great selection, friendly sale people not too pushy.

Steven was the sales associate that helped us and was very informative and helpful great experience

In a world where the customer is not always King, we had an excellent experience at Ashley in Greenwood. Met with a challenging situation, the sales staff at Ashley, particularly Shannon displayed integrity and excellent customer service. Will definitely do business with them again!

This is the first time I’ve written a negative review. I went to Ashley because I believe in supporting brick and mortar businesses. I found a salesperson and I told her I was looking for a taller / bar like table. We looked around the store and found what I was looking for. We sat down and completed the transaction / it was a four week wait and that was okay. It came time for delivery and their automated process was excellent. Communication was great, right up until the box arrived. I was never told the table would not arrive assembled. If it was in the fine print, I missed it. Now I have a box in my living room, and not a completed table. I tried to call and ended up in the chat bot Bermuda Triangle. No personal service, no transparency on assembly required and chat bots galore. If I wanted that experience, I would have just gone online to Wayfair.

The girl Rosy was very attentive and kind, she helped us very well, thank you

Pearla was very helpful and did a great job explaining everything to us! The store was set up beautifully and it helped us envision our new furniture in our home!

Rosi greeted me as soon as I came through the door yesterday. She was extremely sweet and helpful! She showed me exactly what I was there looking for. She showed options that I hadn't even considered. She told me about all of the different fabrics and what would be best for our large family and pets. She also told me what she thought wouldn't be so good for us. She wasn't just looking to make a sale but wanted me to love whatever I chose. I brought my husband back in today and she sold us two couches and a love seat. She was very patient and friendly. She showed us everything again and then some. We are thrilled to have found furniture that will lay a whole that we love. Thank you Rosi!

Kenny was great to work with, listened to what we wanted and had a no pressure approach

Cody does a great job

My experience was wonderful. Would highly recommend visiting their store.

I had a fantastic time visiting the Ashley store in Greenwood. Rosie my saleslady was very kind and nice and help me select a very nice recliner. I really appreciate her friendly manner. I would highly recommend her to anyone coming to your store...

Very knowledgeable, friendly and helpful. I love the new sofa and love seat that I purchased. Highly recommend this store!!!! Keep up the great work!!!

My experience as always is superb every time I got to shop for new Furniture.

Worst rocking chairs, we bought a rocking chair for almost $300 and it started making the loudest squeaks not even after a year that we bought it. And when I tried to replace it or return it they said it has been a year, when It clearly hasn’t and they couldn’t do anything. I wouldn’t have to replace it if it was made to last at least a year🤷🏽‍♀️ what kind of cheap stuff are these people selling.

My salesperson was Steve and he was amazing! He went above and beyond to make my shopping experience productive and exciting. Great job Steve 😀

PLEASE READ this before buying anything from Ashley Furniture that could require delivery. I could not be more disappointed with the delivery service at Ashley Furniture. I bought $7k in furniture, and the delivery team completely disrespected our house. By the time they were done, they had put deep scratches in the steel front door (needs to be replaced), damaged my front storm door closing mechanism (needs to be replaced), damaged the locking mechanism on the back French door by pounding on it with a hammer to try to get it open (needs to be replaced), and bashed in the drywall at the corner of one of my walls (requires drywall repair, new corner bead, and paint). Also, when installing the footings on our sectional, instead of fastening them to the wood frame of the sections, they missed the wood altogether and screwed them only into the thin bottom fabric. As such, the screws fell out the same day, and my toddler was walking around with the screws in-hand, which is a definite safety hazard to my child. I had paid over $500 for their "white glove treatment" delivery, and they caused easily a few thousand dollars in damage to our house. I really find it hard to believe that people in the furniture delivery business could actually be this careless and disrespectful. Based on my experience, this could not have been an isolated incident and must be a systemic issue with their delivery service. Therefore, please take caution before buying anything from them that could require delivery. One more thing to add... I checked other reviews to see if mine was a one-off experience, which it obviously is not, and I noticed that Ashley doesn't even bother to respond to critical reviews. Whoever is responsible for responding to reviews simply thanks people who leave positive reviews. Most reputable companies respond to criticism in a positive manner by offering some type of resolution to the issue. If after reading a negative review, I see that the company has made an effort to offer a reasonable resolution, I can overlook the original issue. This type of neglect of accountability says a lot about how they run the business and why systemic issues are not addressed and fixed.

Codi was great!

Great people 👏👍

You get furniture that is made to last

Very nice lady who helped us! Only thing I would say it would be nice to know before you purchase an item what are available right now and not having to wait 6 weeks + for your item

Salesman was very nice and took care of us right when we walked into the store. Very courteous with my mother filling her needs moving into assisted living facility.

Kenny G was exceptional he helped me get the best deal possible, he was amazing!

Cody was a great salesman! Made us a great deal on a chair and couch. Great experience all around!

Very helpful and relatively painless with the sale-awaiting delivery of our furniture.

Updated review 6/11/24: My couch was delivered on 5/31 with a tear in the LAF corner. I asked the driver what the process was for replacing or repairing the couch and if it would go against the warranty I paid for. Several phone calls between myself and the driver and then myself and customer service ensued. They went back and forth with what options we had and they were never on the same page. I was told they could replace it with a new piece that day because they had 2 of the same piece at the DC. I was then told they could pick up the damaged piece and replace it in two weeks or I could wait for a “professional” to come out and repair the fabric so it would look brand new. I was told again that they would have someone come out and pick up the damaged section and replace it with a new one that same day. It’s 6/11 and I have yet to receive a call from someone. So I looked up the store hours and phone number and noticed they weren’t open at the time (9:40a) but there was an option to start a chat with someone. I decided to go that route thinking it would be easier. No, it was absolutely infuriating. The agent asked me to confirm one thing at a time and I had to wait several minutes between each question. I provided a screenshot of the order summary that detailed all of the information they asked me for, it also included pictures of the driver’s notes about the tear and photo…just to be asked questions that were answered by my screenshot. The chat agent told me she couldn’t see my order because it was placed at an “Ashley Partner Store”… I’m sorry but the name on the store says Ashley Homestore so I really don’t care who owns it or what it is… they should be able to assist. The agent advised me to call a number and I did so only to be put on hold by a robot, hung up on after waiting 5 minutes, then asked to take a survey on how well they assisted… I called the customer service number that had been calling me on the day of my delivery, had the same incident happen and got disconnected and asked to take a survey again. I told the chat agent that I wasn’t able to get through to anyone and she gave me the number to the store I ordered it from. I called that number and was immediately transferred to the call center. I told the agent I was expecting to speak to someone at the store I ordered the couch from and she advised that the store probably has their calls automatically routed to the call center (why??? It was after 10am at this point so they were not closed). The call center agent was brought up to speed on everything and I was told “I don’t know what that agent is talking about, they should be able to see your order.” After 20 additional minutes on hold I was told the recovery team would contact me with an update in 24-48 hours. At this point I am considering looking into returning the whole $3200 couch because this is absolutely insane. Original Post: We had originally planned to spend the day browsing for couches and Ashley was our first stop. We stopped at two other places after but ended up back at Ashley. We went from browsing to purchasing a new couch AND a bed. Rayanna was our salesperson and she was amazing! She made the process quick and easy. She is so obviously passionate about her job that she almost talked me into picking up a part time job there! We are already trying to decide what furniture we can get next 🙂

Very pleasant experience with Shannon B. Was a blessing to get such a pleasant salesman!!

"Recently, I had the pleasure of shopping at Ashley for furniture, and I must say, it was an exceptional experience thanks to Sean. From the moment I walked in, Sean's professionalism and expertise were evident. He took the time to understand my needs and preferences, guiding me through the store to find the perfect pieces for my home. His attention to detail and commitment to customer satisfaction truly made all the difference. Thanks to Sean's assistance, I not only found the best deal but also felt confident in my choices. Ashley is fortunate to have such dedicated and knowledgeable representatives like Sean. I highly recommend Ashley to anyone in search of quality furniture and outstanding service."

Sean was so helpful! He made my fiancé and I’s experience so fun. We spent probably a good 2 hours in Ashley’s and he didn’t hesitate to help the entire time. Great customer service! If you visit the Greenwood location request Sean!

We walked in found exactly what we were looking for and got a great deal on it!!

Shannon was awesome! Very patient staff.

Shannon and Steve were great to work with!!

Oh my amazing experience with Dustin baker. Bought a sectional and marble table for amazing prices and gets delivery next Wednesday ! They have a great sales going on. Sooo Happy! Want to buy dining table next🥰

Franklin was super friendly and helpful. We had a great experience looking for a sofa. Thank you!

My husband and I have been shopping for mattresses the past few months. We have been to every mattress store and laid on a few dozen. We couldn't ever agree on one until we went here and met Kodi. He actually listened to us argue and made excellent suggestions. He was patient while we tested out everything in the store. I'm happy to say we got our mattress last week and it is absolutely amazing! We couldn't be happier.

Over priced and the stuff they have looks like it should be in a office not a house

The entire team was extremely helpful and we had a wonderful shopping experience!

Cody was friendly and attentive without being pushy. Great experience for us.

Hannah was very nice up until it was time to sign the paperwork to make the purchase. She rushed us through looking over the paperwork and was mad that we had question's. Also they tell you it’s 30% off but you have to get the 5 year protection plan which is around $500 that’s something they don’t tell you!

Exceptional experience! Everyone was nice helpful and kind from the minute we arrived. Hannah, our sales person went above and beyond to make sure we got everything we wanted and was very patient and professional throughout the entire process. And kudos to the Manager for giving us an awesome deal. Definitely recommend this store!

Friendly, non-pushy, knowledgeable sales staff. Good product selection. Attractive building to display the merchandise.

Cody & his manager, Dustin, did a fantastic job! They didn't carry the couch I wanted in store, but showed me a similar model so I had an idea about comfortability before ordering. They worked with us to get our payment where we were comfortable. We were in & out in under an hour, including financing. We had a great experience and have already recommended a family member who's been furniture shopping. P.S. Thank you guys for your patience & understanding when my crazy toddler wanted to test every couch! Haha

Excellent in every way.

The rep that assisted us was very helpful and informative. Everything was explained in a clear way and we did not feel pressured to buy.

Kendra was very helpful and made my shopping experience great. She was very knowledgeable and she wasn’t pushy. Thanks Kendra! I’ll be back soon!

Great friendly helpful service

Amazing service and experience at Ashley, Dorian was very helpful and patient with all my questions, he definitely helped us gain comfort in our purchase today. Will be back soon for some more furniture!