Ashley Store Greenwood, IN

Cody perry was awesome..great service

Kevin (Shannon) Benjamin was extremely helpful, knowledgeable, and an all around great individual. He told me all about all the products I was looking at told me how they were made as far as I’m concerned he is a tremendous asset to Ashley home furnishing.

Very knowledgeable and friendly sales person. Great experience.

We hadn't been in Ashley's for years. We were pleased with service Cody provided. He did not pressures us into purchasing a certain furniture set. He did not follow us around but let us do our thing and was available when we had questions. We also happy to see the prices were comparable to surrounding retailers. Overall we had a very nice experience and are anxiously awaiting our new furniture.

Our experience at Ashley’s was great! Dustin helped us get exactly what we needed. Very friendly and very knowledgeable. I’d recommend him 10/10

Did a great job

Cody Perry greeted us at the door and was there for us every step of the way. He was very knowledgeable and helped us find exactly what we wanted

Thanks very much I love 💕👌

Crystal was great to work with !!

Salesman was so helpful, great selection, great people

Luann was very helpful and informative. There were a lot of choices.

Ms. Rosa was very helpful and patient the first time we meet (about 4 weeks ago). When I returned to make my purchase, she was the same, very helpful, informative, and patient. Looking forward to working with her again.

Rosalina was very good and helpful

Cody was great to work with

Good experience overall. Large store attentive sales team (maybe too attentive). Decent prices and quick purchasing process.

I have been waiting a looonnnggg time to post this: DO NOT USE ASHLEY FURNITURE!!!!! I'll start with an interesting fact - did you know you cannot call the local store? It just routes you to corporate. In late May/early June we bought a brand new mattress - if I had known about the shenanigans and misery that was about to ensue I would have just kept my old mattress. First off the third party delivery driver backed into our mailbox. My spouse thankfully got photos of it. The driver had the gall to tell my husband while laughing that "he didn't do it." The three men then came into our home to deliver our mattress - and also to ignore my husband showing them to the bedroom and decided to each go into other parts of our house just looking around - I do not like nor appreciate that. They got the old mattress out fine but then while installing (for lack of a better term) our new mattress the driver stood on a support beam of our bed frame with his full weight and cracked the beam. Again he was laughing and saying he didn't do it. I believe that was the only phrase he knew. The other two delivery persons did not speak English - which it is what it is - but laughing about it all together, while saying lord knows what in front of the homeowner who's property you've damaged twice, is unacceptable . After arguing with Ashley's furniture and the third party delivery company for well over a month and a half, emailing over I-don't-know-how-many-times the same photos of the damage to the mailbox and the cracked support beam to our bed, and spending over 8+ hours on the phone with Ashley's, we got a PARTIAL check for our mailbox. They shorted us by about $100 - absolutely nothing was done/given for our bed frame which funnily enough came from Ashley's and was not cheap. Learn from my extremely terrible experience: DON'T DO BUSSINESS WITH ASHLEY'S!!!!

Nice service ok selection prices were way higher than the commercial lead me to believe Billy Benton was a great salesman I just couldn't afford the prices

Rosie was very knowledgeable in our search of picking a mattress that fits our needs. Very patient and gave us space as we discussed.

They were awesome to work with and prices were reasonable. I highly recommend them.

Luann was a great sales representative. She provided us with a lot of great information and was very patient with us.

I had a wonderful experience at the store the person that helped us was very professional she was so polite so helpful and so caring my hat goes off to her she went over and beyond the call of duty

Cody Perry was our sales rep. He did a wonderful job getting our family the couch, love seat, chair & end tables! All in a precise and timely manner along with Dustin Baker!!! Highly recommend 💛💛💛

I purchased a bed on memorial day. One of the buttons was not working. I called customer service and they referred me to the manufacturer. The manufacturer said there was a part missing after 2 weeks. I called customer service back and after 2 weeks they brought the same bed out to exchange. We went to the store. They said they put an order in for the part. I was suppose to get a call in 2 days. I didn't. I called and they said that they see the escalation but need an order. They said I should get a call in 24 hours. Never got the call. My husband got an invoice so we called and they are trying to do exchange again. Rep told us to go to the store. I paid alot of money, it has been almost 2 months and still no resolution. I would not recommend this store to anyone.

Looking for dining room table/chairs was able to get good deal and matching bar stools Staff were very present and listened to what we were looking for and understood look going for to meet our space Crysta really helped and was easy to work with during process

The Salesman was a good listener and made our experience a great one.

When I entered the beautiful store I was greeted by a lovely lady asking how she could help me, I had spoken with Kenny on the phone ,set up a time to meet with him to discuss a living room set I knew was exactly what I wanted. She contacted Kenny to let him know I was at the store. He promptly met with me took me to the set we had discussed . I knew immediately the dura gen line was the set for me. Kenny made the buying experience very easy, made certain to discuss everything about the set and that I purchased what I wanted. We had everything set up within 30 minutes, best buying experience I’ve ever had. My purchase will be delivered in 4 days!! I highly recommend Ashley Furniture Store, very high quality furniture. I look forward to working with Kenny again on any future purchases I may need.

Friends, helpful sales team.

Krysta was great to work with, and answered all quedtions! Glad I chose Ashley.

Nice store but didn't buy anything

Ray was great

Ordered a chest of drawers over the phone and got great service. Delivery scheduled within just a few days.

Codi Williams was our agent and did excellent job helped answer all questions and got me set up for delivery and all love your furniture very nice selection available ty for a good experience I'll be back

Overall a pleasant experience picking out a new mattress. I made the mistake of trying a mattress in a box bought elsewhere (Dreamcloud Premier) to resolve ongoing back pain issues from a 12 year old mattress. The Dreamcloud ended up being far worse than that old mattress, returned it and picked out a Sealy Posturepedic Plus here at Ashley. Delivery is in a couple weeks, hoping to have a better night's rest with less pain and anxiety in the morning! All the staff present were friendly and knowledgeable with points of interest when choosing a new mattress.

Excellent experience, Chad Perry was a great sales person and worked with us very well.

I had excellent service at the Ashley store. Everyone was very friendly and inviting. My salesman was exceptionally helpful. He suggested different couches that he thought I might like knowing the specifications I gave him. I was very pleased with my experience at Ashley.

Great customer service. Sales lady took a lot of time with us and was so helpful.

Worked with Cody Perry. He was fantastic! Extremely professional. Knowledgeable. Personable. Purchased a couch for our basement ! Would definitely work with him again!

Rosie was an excellent sales person. She was pleasant, showed me my options, and made my experience simple. I’d highly recommend her!

Cody was our salesman…. Cannot complain about the actual sales experience. Very happy with our selection. With that being said, I was little taken aback when we discussed our experience at another local furniture store and discussed how unwilling they were to offer free delivery. He seemed to listen contently and then replied he was unable to offer free delivery. That is interesting because we have purchased items from Ashley previously and were offered free delivery…….

Billy explained all of the details of the chair very well. He was friendly & courteous.

Had a good experience shopping at the store; Rosibiel was nice, no pressure put on us to buy something we didn’t want, she made the purchase easy.

I had a great experience, great help, and everyone was so nice

Shannon was great! Billy was helpful as well. This location took care of all our bedding needs! Will returning for future purchases.

Ray was absolutely amazing and made the whole process hassle free! Ask for Ray when you go in if you want a quick and easy experience!!!! Highly recommend her she's great

Good play nice service.

Had an amazing experience!

We dealt with Matt Young, who was extremely helpful, and gave us options to think about.

Crysta was awesome! Not once did we feel pressured. She listened to what we wanted and helped without pushing us to higher priced items.

Great experience from the moment we walked in the doors.

The employees were amazing! They accommodated each of my requests and helped us get our desk to the apartment in pristine condition. I would recommend them to my friends and family.

The salesman greeted us and helped us get exactly what we wanted in the price range we wanted.

Great experience Cody was awesome we will be back in a few weeks!

It was a beautiful store, the employees were friendly and helpful. Delivery was on time and I love my sofa/love seat set.

The associate was so helpful and very sweet and took a lot of time helping me pick out items I needed.

The service was really nice and helpful, Rosibel really helped my son pick out a new bed. We appreciated her a lot and found the experience very nice.

Billy was very helpful, never felt pushed or pressured into a purchase.

Good price, good quality, excellent friendly staff!

Great experience, the gentleman helping us was concise and an expert in his field, we came in for something specific, and although we walked away with something else, i am more than satisfied with my end result. Quick and painless.

Steve was very helpful explaining the features of the fabric and mechanics of the sectional. He was very thorough when going through the order and finances

They were quick and knowledgeable on what they were doing!

Incredible service, kind stuff, would highly recommend this store!

Phenomenal service!

Great Easy and Fast!!!! Thank you Steve

William was a very understanding, patient rep. My son looked at lots of furniture before deciding and William showed all features as well as different types of fabric. We had an enjoyable shopping experience and are very happy with our choice.

Shannon in the Greenwood location was a rockstar. Super patient, provided us with an excellent experience, great information and made our decision super easy. Thank you Shannon!

Excellent sales service and with 25% discount, had the best deal. We'll be back!

Awesome job. Highly recommended. 👍

Billy was awesome. He really took care of us and helps us with what we need. Very polite and knowledgeable about the furniture and mattresses. We are very satisfied with the way Billy took care of us.

Great experience with Matt Young at Ashley in Greenwood! He helped us pick a mattress that met our needs and we also picked out a beautiful bed frame to go with it! He was very friendly and knowledge which made us feel confident in our purchase. Thanks Matt!!!

Nataley did a great job very helpful

My family recently purchased a dining set from Ashley furniture. We have only had it a total of five days, and the wood on the front of one of the chairs is starting to peel away. I figured surely this wouldn’t be a problem since the dining set has a “one year warranty”. The sales rep also told us that if we had any problems to contact the store and they would take care of it. I proceeded to contact the store. Although the customer service representative was very kind, I received no help. I sent in photos of the damage and she simply told me that the claims team thought it looked like water damage had occurred. If that is what happened, it did not happen in our house as we have only had the dining set for a total of five days. I asked the customer service representative if she could tell me what was covered under our warranty and she told me that she could not off the top of her head and that there is nothing more they could do to help me. If this is the quality and customer service that can be expected at this store then we won’t be going back and would recommend others look elsewhere also. Update: Someone at the company responded to my review and told me to contact them to receive help with this issue. I texted the number they gave me first as directed, I received no response. The other option was to click on a website link they had sent me. I was directed to an automated chat bot. After exchanging information, it said I would be contacted in a few days after my claim has been reviewed. We received an email stating that “there is nothing else to assess” and that they are “closing our ticket”. Needless to say, we are incredibly disappointed with how this company has handled this issue. We are incredibly sad that after only 5 days of having this new dining set, it is falling apart, and this company won’t honor their “1 year warrenty”.

Cody assisted us and everything went smoothly

Steve he's the man!

Matt Y. Did a great job at explaining and going over everything. Looked out for what we really needed and was very honest about everything. Thank you!!

Best experience ever

Rayana was great to work with. Can't wait to get our new dining set. The noise was a bit disturbing, but I do understand and I think it's nice that your staying open during renovations for your employees. But I bet they have a severe headache at the end of the day.

Awesome place. Great things. See many future visits.

Staff were extremely friendly and helpful without being pushy about making a sale.

Rayana was great and extremely helpful

We bought something from this godforsaken store, we bought a sofa and a love seat nine months ago and we made a warranty for 400 dollars. The warranty would cover every single thing that would've happened to the couch and loveseat. When we called them to ask them to come to our place to pick up the couch and repair some noises and seats that happened, and also some spills that both the couch and the loveseat has experienced. They never came, I called that horrible excuse you call an Ashley's three times. Yes you heard that right THREE. TIMES. And not ONE person responded to my calls. I would rather go outside and get electrocuted than visit this place again.

Crysta was very helpful and explained all of our options with the different brands and styles of mattresses.

Luuann was wonderful to work with she is very knowledgeable...

You feel welcomed as soon as you enter the building. Cody made us want to buy the whole store if we could had. He explained to us in great details and walked with us throughout the whole process because we were indecisive on what we wanted to purchase. His patience and understanding were phenomenal. We will definitely be shopping for more great items from Ashley.

Courteous, helpfull, and knowledgeable service provided to complete the order. Very satisfied with the purchase and assistance from Dustin.

Visiting this furniture store 20 years ago. This was my 1st trip to the USA when I am working with American company.

Friendly, I've sales man great value

Easy and friendly

Left a positive review a week ago when we had purchased a new sectional but sadly i must update my review after another horrible experience: We purchased a new sectional, everything in our home is ashley’s, and everything ordered was done online as we found pricing to be less, this time we liked hannah our agent and her manager who joined the sales pitch. So we bought it, set up date for delivery following friday but was told we’d would be a option should we need it. Once home we realized we could be home we’d we called and they changed it to thur bec wed was full. I chatted online as well who said there was an issue with my order it was being held, bec i found calling the store directly was impossible. So i had to call the salesperson who said oh no order is fine and confirmed we have you down thur 5/15. We take the day off and so it’s wed we don’t have any estimate of time ect so i called ashley, welp the order is still on hold, they said its an error because we paid cash, the hold is only suppose to be for those who finance it, so we learn we don’t even have a apt for thur and no one bothered to call so we are forced to try and figure out how to reach the store. We did we spoke to a manager named Dustin, nice guy he said he will fix it as it shouldn’t had been placed on hold and would have to reschedule for friday. Well we already took thursday off so now we are forced to take another day off to be home for the white glove delivery, he said don’t worry he will credit delivery charges. Delivery happens friday and i received a email showing a new amount less the delivery. Days go by the credit to my card was pending, well now it’s not, they retracted it somehow. My guess is they wanted to put their promised credit on hold long enough so i accept the delivery. Terrible experience and likely the last, i’m now dealing with my credit card company to dispute the credit they promised, luckily i have the email to prove it, biggest issue is their lack of communication and the fact it’s impossible to reach the store, when you call it routes you to a main hub who knows nothing but how to put and keep you on long holds. Isn’t the first bad experience but will be the last.

Billy was great. I came back 3 times before making my purchase. It was nice to see a young man with respect.

Cody was awesome. He was friendly and informative. The noises from the reconstruction was loud and annoying.

Matt was super thorough and very sweet.

Cody was a pleasure to deal with! He was knowledgeable and understood exactly what we needed. He was not high pressure sales, but was available to help us with anything we needed. Cannot wait to get our new furniture in our new house 😀

First off I love my couch we bought!!! But one thing I would change would be not to be followed the whole time we shopped it felt as if we were rushed. If the salesman would have just showed us the section and been like I'm here for questions of you need me but instead was followed the whole time. Other than that everything was great!

Good selection, and friendly service!

Great experience!

Always a pleasure doing with business with them in there that’s why I go back

Ashley‘s furniture has great quality furniture and the delivery team that set up my furniture were very professional and made sure I was satisfied before they left.

Very nice environment, people were very friendly especially our sales person Codi he was very helpful and very nice

They were remodling and the high pitch squealing noise was aweful, we had to leave. I know it was bad timing but still, it was what it was.

Very polite and understood what I was looking for and was very helpful. I recommend this store. Cody was awesome and great price from Ashley one Greenwood. Thank you for all your help.

Ordered a pull out couch from the Greenwood location. Floor associate was nice, knowledgeable and quick. We opted to pick it up from the warehouse since we live close. We were told it would be ready on May 6th. There have been no status updates given via email or texts. The only texts were these wanting a review. When my husband went to pick it up on May 6th he was told it wouldn’t be in for another 2 weeks. Again, no correspondence of this delay whatsoever. So while I liked our sales associate who helped up order the couch I am less than thrilled with the notification services thereafter and delays.

I would give a zero star if I could. Their products do not hold up. We knew this when we bought so decided to buy their EXTEND warranty. I have been dealing with a broken power recliner for FOUR months and Extend and Ashley have yet to resolve this issues. I called Ashley and their customer service said to me “this furniture is no longer our problem as of April 2024”. They have been terrible to work with and if you get the extend will offer no further support to you. They do not care about their costumers. DO NOT BUY from this place. Look anywhere else. And do NOT get the Extend warranty unless you like to spend hours on the phone and never get your issue resolved.

There was someone to assist me immediately. I told her what i wanted and she took me shopping. Great furniture Great service.

Very good experience bill was knowlagible about the product and pricing wasn't pushy and set us up with the best financing and was very patient with my girlfriends hyperactive 6yr old

Ashley Furniture has beautiful pieces. Even with construction going on it was fun walking around. The salesman was not a pressure salesman. He understood I just wanted to look around myself and just checked in once in a while. But was there for any questions.

They had a lot of selection that surprised me considering they are remodeling. Also there are different quality levels which helps if a person wants or needs a certain level. Overall I was just looking but ended up with a bedroom set. 5 stars for now and will stay there unless there are some issues after delivery. Based on the terms of delivery and financing I feel assured that this was a solid long term investment.

Rayanna was AWESOME!! THANK YOU.

The young woman who assisted me yesterday (I am horrible with names) was fantastic. She helped me get the best price, even cheaper than ordering the sectional online due to the renovation discount. Aaand she had the cutest boots.

The sales team needs to learn when to back off. I was just browsing to get ideas which I told the first salesman. He was fine with that and left me alone. Halfway through another guy comes up. Asking how we're doing, what were looking for. I politely told him we're just browsing. He coutinued to ask questions. We just started walking away trying to get him to just leave us alone. As were walking away he's FOLLOWING us asking even more questions. Even trying to ask us if where we are moving, if we bought a house, what kind of furniture we want. Finally I just turned and told him if we needed anything we would come find him and to leave us alone. He got all huffy, "well I'm just doing my job!" I understand they work on commission, but you're not going to get any sales from harassment. Learn to take a hint. Not to mention sounds like he was trying to steal a sale from the first guy we spoke too. I'm not buying today, I don't want a credit card, or financing. I in fact crossed Ashley's off my list to even buy from. It's WAY overpriced anyway.

They came in, and put everything together where I wanted it. Looking forward to enjoying my furnature for years to come.

Cody Williams is an excellent salesman. Was very compassionate to my sister. Was attentive to her needs. Would buy there again and would recommend Ashley Furniture.

great service, easy in and out

Natalie was the perfect salesperson to greet us at the door today… It was rainy & I was in a lot of pain, but she was able to find exactly what I needed (even though I didn’t know it myself) to make me feel better… She & my daughter, Natalee, convinced me I needed a good bed to help with my pain & inability to sleep well… So now, I can barely wait for my delivery date to arrive… She said she was fairly new, but I found her to be very smart, knowledgeable & able to answer most all of my questions… She is extremely personable & able to sell me my mattress without being pushy or overbearing… My experience at Ashley’s in Greenwood was positive & pleasant…

Crysta was very helpful and friendly

We were very pleased with the dining room set we found. Rosie assisted us with our purchase. She was very helpful. Thank you!

Billy our salesman was very nice , knowledgeable and we are looking forward to the arrival of furniture!! Thank-you

They banged up my walls in a 2025 brand new home, just purchased it Monday. Not a very professional moving crew….

Great service and very knowledgeable

Delivery guys were right on time. Very friendly and fast setup. Thanks

Frank was very helpful in picking out a love seat for my mother in law’s assisted living apartment.

We were very Satisfied with our experience. The original order needed to be canceled due to damaged furniture. We feel the drivers damaged it. Do not let them unpackage your furniture on the street. The lemonade was such that we purchased a different set and believe the first damaged set was a sign. Fingers crossed!:)

Great selection of furniture. The staff are so helpful but if you want an absolutely stellar experience ask for Rayana. She truly is a ray of sunshine through the process.

Ashley has offered top notch customer service! They’ve always been able to answer my questions in a timely and friendly manner. Luann and Rosie are the best!

I had a good experience searching different couch options. Kenny was very helpful and knowledgeable. He made the experience enjoyable.

Rosibel was so great! Kind, efficient, speedy & knowledgeable!!!

Cody was great help in navigating pricing and making my purchase. I chose self-pickup by the airport, and the process was smooth and easy. Got my new recliner home with no trouble, and it looks and feels great!

Thank you Shannon for a great sales experience!

Natalie, my sales associate, was amazing!!!! She’s very knowledgeable, friendly and walked me through everything I was looking at and all my questions:)))

Delivery men were polite, quick. The communication system used is excellent. No more sitting at home waiting during a 4-hour span. We knew we were the the 11th delivery and could follow their progress. Wonderful!

Amazing experience from beginning to end.

I would love for Ashley to reach out via my email or text to make this frustrating experience right. I don’t feel like I should be reaching out to them… I’ve been inconvenienced enough.

Great to work with and prompt delivery.

I was able to get what I wanted and gentleman very helpful.

Purchased a bedroom suite then changed my mind and wanted a different style. When I called they were nice, and stated no problem. The suite that I changed to was less expensive which meant I was due a refund. They waived the delivery charge off my first selection then told me they could not honor when I changed my selection, which nothing had been delivered yet. I almost cancelled due to the delivery fee not being waived, but I didn’t . I was told the refund would take up to 48 hours, it now has been 2 weeks and no refund. I have called, texted, stopped by the store which has gotten me no where. I have asked for a manager and they have no manager on site. I would not recommend purchasing from Ashley. Once the sales person gets their sale they do not care!! Poor customer service. I have tried calling 866-436-3393 and can’t get a live person.

Ashley Furniture Store has beautiful Furniture and the sales people are very helpful and knowledgeable about their products no matter what you're in the market for.

Codi was great. He was friendly and informative. We are going to love our new furniture.

If you need an expert on beds , ask for Mathew Young . After you talk with him I’m sure there won’t be any need for questions you may have or forgotten. Thank you Matt !

Great sales team, both Cody and Codi helped my wife find a new recliner for our living room. They were knowledgeable, respectful, and helpful in us deciding on a certain model. Would come back again for future furniture needs.

We waited 12 days to have our furniture to be delivered. And when it arrived there were holes in it. We cancelled the purchase. Now they tell us it could take 5 to 7 days to get a refund. They took the money out of our account the day we visited the store. Not shopping there ever again. Not the store it use to be.

Staff was helpful and very patient

Rosibel was absolutely great. Very helpful and patient with me.

The sales lady was knowledgeable. The furniture looks to be of good quality. I got all of my questions answered.

Cody was great!

Matt is awesome!

They call me at work almost every day and when I pick up the phone they hang up. Please do not shop here if you value your privacy

Great experience at the Greenwood store! Friendly associates and quick delivery!

Everything was great. Excellent help with finding what we were looking for . Delivery went great always communicated when to expect Delivery to arrive. Delivery men were great. Overall great experience.

Natalie was wonderful to work with. She was very patient and researched the product that I was looking for. We didn’t find it but she did her best. I will shop there in the future.

Was nice not to be hassled, walked in and was greeted with a smile. Told them we was just looking and they let us be. It was so nice to walk around and not be hovered over

Excellent service. Always listening to what we wanted. Ordered it Can't wait til tomorrow to see it. So excited.

I had a very good experience with Austin. I was allowed to browse, he worked with me and was very patient. One thing I would change, as I would like to be able to call the store and speak to someone. There’s no option to do so. I need to update my address, and cannot do so.

In and out. Not pushy. Worked with us.

Sales person Cody was helpful. Very patient with us. Made the purchase experience easy.

Billy was great to work with.

Awesome customer service

Sales lady Perla was very nice and friendly.

Our sales associate Rayeanna was totally amazing. She didn't pressure us to buy and was so helpful helping us with our purchase.

Worked with me to get exactly what I was looking for and within my budget

I purchased a king size mattress with a matching twin foundation/boxspring and frame.I waited over 10 days for delivery after swiping 4k. When delivery day came, the frame did not fit the bed and the mattress itself which I paid $2999 for had a big yellow stain on

We said what type of furniture we were looking for and everything was perfect. Got just what we wanted. Sales representative showed us different materials, colors and features of the types of furniture. She was very knowledgeable and helpful.

Cody was great to work with

Was very helpful. You’re very Patience and was able to help me find what I was looking for

Very casual yet professional atmosphere. Billy Binder was very helpful and provided excellent customer service that included him tuning in to what I was looking for really quickly and pointing out pieces that would fit my needs. Great experience!

We were looking for 2 bar stools for a kitchen remodel. Our salesperson (Rosie) was great in finding us the perfect set!

Even though the store is undergoing renovation I had no problem moving around and choosing the furniture I was looking for. The young woman helping me (Perla) was right there to answer my questions but was not intrusive at all. It was a very nice and easy experience.

Just got an incredible deal on living room furniture and rug. Can hardly wait until it is delivered.

Shannon was very helpful and easy to work with.

All I can do right now is give a review on the shopping experience, and I would have to say that it was top-notch. We didn’t feel pressured, and after making our way through almost the whole building we found what we wanted.

Had exactly what I was looking for. Codi Williams was knowledgeable, friendly and helped me find the perfect couch.

Codi W was great and let me walk around and gave me space until I was ready or had a question . Even walked around helping me match a chair with our sofa (carrying pillows from the sofa). Excited for delivery day.

We only got one of our pictures we ordered

Our experience was very good our salesperson was. Pearle was very helpful but gave us time to look. We did not find tables we were looking for, but the color is hard to fine.

Wonderful experience, Luann was wonderful

Kody was our sales associate and he was very helpful in helping us. He did measurements and went up and down the stairs with us. 😊

Kenny G really made the whole process so smooth. He helped out so much and didn’t pressure us to go one way or the other. He was truly looking out for our best interest and it was refreshing to have a good experience. I will be returning there for future purchases!

Great experience. Always friendly and helpful when we go in the store. We have been shopping here for years and have never had a bad experience

Overall I am happy with the store and their selection of furniture. However their customer service needs work. I was browsing for over 45 minutes before I was asked if I needed help. Once I found someone the transaction was easy and painless.

I really enjoyed my shopping experience. I can't wait to sit in my beautiful chair.

If I could give negative stars I would. What a joke of an establishment. My husband and I went in to buy a new mattress. We were lied to by Matt about being able to exchange it for any mattress in the store. When we did find a mattress off of the list of 10 that we liked we were not allowed to exchange. The reason we were given was absolutely absurd. The manager who was helping us then suddenly transferred stores and stopped responding to our texts. Now we have a $4,000 mattress at home that we hate. Go to a high school fundraiser for mattresses. At least there your money is supporting a good cause instead of lining the pockets of thieves and liars.

I had a fairly specific size and color that I wanted. So he researched and found just what I wanted. It wasn't in the store so he took me to see the fabric on a different sofa. And he took me to sit on a sofa that would sit like the one I wanted. (It was bigger than what I could use. ) So I'm giving him 5 stars, but I don't have the sofa yet to say how happy I am overall.

Dustin took care of our needs with getting the chair ordered. Very kind and helpful very professional

Excellent service, nice crowd, clean store and awesome furniture!!

Great experience - great salesperson helping me pick new furniture!

Great sales service by Matt! Answered all my questions and put up with my indecisiveness I will update after it has been delivered and put together.

The Senior sales guy was very professional, helpful & pleasant!

Austin was great to work with! He didn’t hover but was available easily for questions. He answered all of our questions and waited through us debating how large of a sectional we would need for our space. He gave us options that made us feel comfortable enough to buy on the spot!

I was so happy. The experience was fabulous overall a fantastic day..the staff was amazing..I always love Ashley furniture.

Exceptional Service by Shannon Benham. I recently had the pleasure of visiting Ashley Furniture, and I cannot recommend them highly enough, thanks to the outstanding assistance provided by Shannon Benham. Initially, my partner and I walked into the store with no intention of making a purchase. Our goal was simply to browse for furniture pieces we might need for our new home, taking pictures and jotting down prices to compare with other furniture stores we planned to visit. However, our experience took a delightful turn, all thanks to Shannon's exceptional service. Shannon was incredibly patient and attentive. He greeted us warmly and took the time to understand exactly what we were looking for. His friendly demeanor made us feel comfortable, and he was more than willing to answer all our questions. His in-depth knowledge of the furniture and the store's offerings. Shannon showed us a variety of options that perfectly matched our style and budget. He also explained the easy payment terms, discounts, and delivery options in a clear and concise manner, making it easy for us to understand our choices. Shannon genuinely cared about helping us find the right pieces for our home. This thoughtful approach transformed our browsing experience into a successful shopping trip, and before we knew it, we found ourselves purchasing almost everything we needed! If you're in the market for furniture, I highly recommend visiting Ashley Furniture and seeking out Shannon Benham. His patience, helpfulness, and dedication to customer satisfaction were key elements in making our shopping experience a memorable one. Thank you, Shannon, for helping us turn our house into a home!

Great sales staff. Very helpful. Wide selection of home furnishings to choose from. Nice quality as well. We placed our order and scheduled it for less than a week later! They beat the turn time for stock availability and delivery vs. two other stores we looked at before we came to Ashley. Looking forward to our delivery. Thank you.

LuAnne was professional and knowlefeable.

A big thanks to Rayana for helping me to purchase a nightstand .The delivery went smoothly.

We had a great experience at Ashley Furniture with the help of Kenny. He was very informative and patient as we walked through trying out the different mattresses that would best fit our needs. Thank you Kenny for all your help and assistance! Can't wait to get our matress. King sz.. Tempur-Pedic Hybrid Pro-Breeze.

The salesperson was very nice and helpful. Parts of the store were under renovation which made for a lot of noise and limited the movement from area to area. All in all a great experience.

Excellent job! Very friendly and nice

Excellent Service very professional.

Great customer service. Excellent product knowledge; patient with my indecisiveness. Great communication and quick response time on my questions and comments. Austin is very professional and friendly. Explained everything well

Fantastic service. Fantastic price. I felt i was not yet ready to buy a bed. Though Cody made me an deal on a Califirnia King bed, that was too good to pass up.

Had Austin help us. He was phenomenal and his knowledge on the furniture he was presenting was high. First purchase with Ashley furniture and it’s hard to imagine I’ll shop anywhere else now.

A lady salesperson greeted us as we entered the store. She showed us where the sofas were and let us look without bothering us. When we had questions she walked back to sofa section to answer our questions. She was very nice and wasn’t pushy which we appreciated. Closed the sale quickly and with no problems. Great experience for us!

Friendly. Not pushy , waiting on remodeling to be completed!

Cody was fantastic and super helpful!

My wife and I just purchased a new dining table and chairs from Ashley Furniture in Greenwood. Matt Young was extremely helpful with our selection and meeting our requests for comfort and style. He was knowledgeable and we would highly recommend the store and Matt as a sales associate.

Billy Binder was extremely helpful, polite, and professional. There was a wide selection of options for living room furniture and plenty of variety in style, size and fabric.

Super helpful! Took time going through prices for me.

Found what I wanted and was able to purchase and have delivered smoothly.

Amazing customer service !!!

Quote happy with the service we received. Great selection of furniture. Delivery and set up is a big plus..

There were 3 people standing up front when I entered. None of them said anything to me. As I walked through the store looking for a chair not one associate asked me if I needed anything. I went back up front and asked someone where the recliners were. Franklin was kind and told me where to go. He asked if I needed help and at that point I was annoyed so I said no. To his credit he came upstairs just after me anyway and was very friendly and helpful. He is really the reason I bought the chair and because it was on sale. I almost left the store without making a purchase.

Loved the items on sale! Lots of associates to help us; Perla was very efficient and helpful. Would love to have fresh baked cookies return to Ashley Stores!!

Codi did a great job helping me find a couch and setting up my delivery! My family has bought several things through Codi at Ashley Furniture. Highly recommend!

Picking out furniture for the living room was nice. Salesman Kenny made the whole process painless and efficient!

Excellent service from Austin.

Had the best employee help me and was satisfied with my purchase

Billy Binder was exceptionally professional, helpful and informative!

We bought a mattress and frame from Ashley furniture in Greenwood and had a perfect experience. Our salesman, Billy B. was friendly, knowledgeable and efficient. He answered all of our questions and gave us the info needed to help us make our decision. We would shop there again for sure.

See Billy B. Great guy and great experience! Love our new bed.

Matt was the best! SUPER nice and extremely knowledgeable. Went to other stores and they don't compare to Ashley or an awesome guy like Matt! I'd definitely go back to this store and have Matt as the rep. He is very honest and down to Earth. Didnt feel pressured at all like that Bob guy made us feel (not here) Thank you for the pleasant experience!

Very helpful!! Great prices!!

Haven't received my furniture yet but my buying experience was wonderful! Rayana Gowdy was my salesperson and she went above and beyond to assist me with my purchase. She spent nearly 3 hours helping me find pieces that fit my requirements all while exhibiting a professional and friendly demeanor. This was no easy feat being that the store is undergoing a massive renovation. Within an hour, I received text documentation of my purchases along with delivery date expectations which were within 2 weeks. Hopefully the rest of my purchase experience matches what it's been so far! Thanks, Raynana, for making my purchase experience enjoyable and exceeding my expectations!

Well lit store, with friendly staff. I loved their emailed quotes of the pieces I liked on the showroom floor.

Always a blast at Ashley Furniture. Thank you Luann for your time, assistance and great service!

Went in found what we wanted. Went back the next day to order it. Found it on a different web site for alot less and they price matched the price that I found. Very smooth transaction!

Salesman seemed pretty knowledgeable. Didn't try to sell us something we didn't want

Kenneth (Kenny) made our shopping experience painless and fun. He was always there for our questions without pressure. Thank you Kenny.

Kenny G was such a help! He is the go to associate when going to shop at this store.

Kenny and the team are tremendous. Super ethical and talk through these expensive decisions with me and my family.

Great customer service, and great products

I am very pleased with the assistance I received from Cody Perry. He was very knowledgeable and didn't hesitate to answer all of my questions. I can't wait to have my new furniture delivered!

Bought a couch and chaise

Rayana was a great salesperson. She let us browse without being pushy. Store was well organized and clean

My experience was awesome it was all about me Rosie was awesome and patience and Charles with Acima was awesome as well

Sales experience was great! Billy pointed us in the direction of the type and size furniture we were looking for. The experience took less time than we had thought it would. My only concern is that I did not receive my receipt yet, several hours later. However, I may have misunderstood that process. Overall, very good place to shop.

Amazing experience! We knew what we wanted and our salesman looked up our previous purchase and made the process so easy. Thank you!

Kenny was great!! We felt very comfortable and didn’t feel pressured at ALL !!

Austin and Perla were very helpful. We can’t wait to get our dining room table delivered!

The furniture was delivered and set up, but we also purchased an area rug which did not come or get delivered.

Had a great experience with Cody our sales person he was extremely helpful and happy to have helped me!

Ashley furniture-Greenwood had an amazing selection. Billy Binder helped us out tremendously!! Couldn’t ask for a better easier time in finding our dressers!

Everyone was nice. We found what we wanted and finance went quick. They helped load up what we took home today and made plans to pick up the rest when it comes in.

Shannon was very helpful and professional

Kenny was amazing to work with

Very very disappointed. Deliver was scheduled for 3pm that day for my elder 89 year old mother. Waited ALL day long. She was the 12 delivery. The time kept.getting set back. Finally they showed up at 8:30 pm only to have the wrong couch. Now Ashley is telling her to call to reschedule!! Can you believe that!!! Such horrible service!! Ashley NEEDS to straighten this out. Very unsatisfactory unprofessional service. Very unhappy customer

The staff on site were very helpful and informative about all of the furniture as well as the insurance packages that were offered. I had an overall enjoyable experience however during one of two transactions, I had requested the bedding set that goes with the bed I ordered, and somehow it hadn’t been placed on my order by the manager. I hadn’t been given a copy of my receipt and order detail until after the fact. At which point I brought it up. I was told that someone else could handle it the next day. Outside of this one frustrsting thing. It was a good experience.

Very low pressure good quality merchandise.

Great sales person. Very nice furniture.

It took 2 hours to complete our purchase due to a mistake. We were however, compensated properly for this mistake for the most part. The manager was fantastic and made us feel special.

Employees are always quick to greet you when you walk in and very helpful. This store will be my go to from now on.

Beautiful store, great ideas, lot of neat accents. It was great to work with Ray! Great personality, fun, friendly and very knowledgeable about all the furniture in the store! Thank you

12 years ago I bought a furniture set from this location and the delivery was pushed out 4 months before it finally arrived (we already anticipated about 60 days before delivery was expected so six months total), i was just reading a few news articles that this is happening still to this day and all over the country so I felt it was important to share my real experience with others considering this is still a prevalent issue. 2 years later Ashley was having a black Friday deal on a mattress that began at midnight there were literally people lined up for various deals this was back when that was a thing 🤣 and it was similar scenario which I absolutely was not expecting! Like it was a mattress so I'm assuming this would be something they will actually have here to take home, also consider the fact this was their advertised deal for like first 50 people or something to that extent so I was truly anticipating they had atleast 50 mattresses ready to be bought...but no it was like here's your receipt delivery people will call you, they did assure me the matresses were sold locally so it would not be as long of a wait for matress because of this as i was already defensive and questioning their processes upon learning they didnt have these items present for purchase at that moment. I cannot even tell you how actually long it was before my self and my husband forced them to give us address to pick up our item WHEREEVER IT WAS and we drove to some far out warehouse and told these people we were here to get our stuff. Mind you the staff was like very caught off guard by this but it was late by the time we got there and I think truthfully they didn't wanna deal with the fight and just threw a mattress in our truck wrapped in plastic no indication this was or wasn't my item specifically and we were satisfied with that and left. I never have had to work so hard to get thousands of dollars worth of items I paid for and I would never enter into another endeavor with this company again in my life 🤷‍♀️

My experience shopping at Ashley Furniture was very good. The information provided helped me to make the best decision for my needs. I appreciated the patience displayed as well Thank you Rayana!!!!

Crysta was very patient, answering all my questions and working with me to get what I came in for. She will be my go to person anytime I go back to Ashley Furniture.

Wonderful

Rosie was fantastic. I have been coming in several times before making a decision and she was always patient. Great prices and love selections

Cody was amazing and very helpful!

It was a good experience

Been trying since October to get all the parts for my bedframe. No help at the store, no help from corporate. As soon as they have your money they couldn't care less. So far the only pleasant experience was the original salsesperson. Unbelievable. Wish I could give no stars.(Edited after reply.) Thanks for that useless number. The only thing they would do was order more random parts to send me what an absolute dumpster fire of a customer service department. End of January and I still can't put this this thing together and nobody wants to hear I want my money back.

Good customer service when you’re giving them your money in store but once you leave the store and you don’t get your furniture when you were supposed to nobody wants to talk to you then.

Great welcoming beautiful conversation great understanding !

Good customer service!!!

Very knowledgeable and friendly staff. Quality of the furniture is amazing. I would recommend Ashley to anyone.

Great to work with Kenny G today! He was quick to greet me at entry this morning; walked me around to several options; answered q’s re; pricing / financing / delivery; and was quick to respond to phone calls and texts later in the day.. leading up to a successful purchase. Prompt, friendly, and knowledgeable! Excellent experience!

Steve was so helpful!

Our first visit at the store the sales person was knowledgeable and great. We were just browsing that day and going to make our purchase a week later. we come back a week later to make our purchase knowing exactly what we want. The original sales rep was not present so they had someone else help us. We told her exactly what we wanted and all we had to do was go through the approval process and signed the paperwork. She did not seem to understand anything we kept reiterating what our minimum payment could be. We told her over and over our budget set at this amount every month she kept telling us “you can just pay whatever you want every month”. We informed her that’s not how credit works. You don’t get to just pay whatever you want. Can you confirm what our payment will be monthly. None of the screens we were shown showed a monthly payment. We were only shown the total amount there was literally no monthly payment show we were. We were given verbal confirmation multiple times of the payment . The bill then comes in a few weeks later and it is three times the amount we were quoted. We returned to the store and talked to the store manager. He continued to tell us that all we had to do was call the credit card company and they would adjust the payment to what we wanted. We kept trying to inform him of the sales reps lack of knowledge and how it doesn’t seem legal that she was giving us a quoted minimum payment if she was never provided one by the credit company. He continue to say that he hired her so he knows she’s a good worker. Later on the manager tried to argue with us that my billing statement was because I didn’t understand how to read it. He tried to tell me that $160 monthly bill would be paid off in one year (the total is over $3k) that’s why the bill was so high. That was completely incorrect as well. I did go ahead and contact the company who it was credited through as suggested by the manager and they informed me that they cannot change the minimum payment. They also told me “stores cannot advise a minimum payment because their [ credit card company] generates the payment that the store does not have access to and we never should’ve been put thatsituation. “ It feels as though the store is operating on illegal practices of promising monthly payments just to get a sale, but they have no control or say over and then once the buyer is then struggling because it doesn’t meet the strict budget they had set the store is completely apathetic and hold no responsibility And no consequences to their actions. We tried working with the store manager and he just got frustrated that we even had a complaint. It seems as although they practice deceptive pricing and are just concerned about luring customers into the purchase and hiding any true cost and it seems almost like a form of fraud .

The store was very nice and the sale reps were friendly. They were helpdul and made the purchase easy.

Nice selection of furniture!

The purchase went smooth delivery is a nightmare

Cody P. was knowledgeable, easy to work with, and helped through the process of picking the right furniture. Would definitely recommend.

Very patient, friendly service thank you again

Codi Williams was our salesman. Great guy to work with and very personable. Will do our shopping here exclusively because of him.

Crysta was so pleasant working with she is patient and friendly and very informative and helpful.

Very impressionable environment & I recommend this group of people operating on a professional basis! It's the people that make up a company, & this courtesy is the face of it. Keep up the great customer service!

Codi was very knowledgeable and willing to check on anything we looked at. Thanks again!

My experience in the store was decent - the salesman was helpful and not overly pushy. I would even say that I like the sectional couch we picked out. However, one piece arrived damaged - the internal structure of the back is messed up causing the fabric to pull away and expose some staples. Ashley ordered 'parts' for a repair. 27 days later the 'parts' were delivered, which I had to be home for in order to accept the delivery. The 'parts' consisted of a small envelope with some fabric. So I rearranged my whole day to be handed an envelope that could have been left on the porch. 42 days after receiving our broken couch I was scheduled for the repair and they canceled my appointment day of. 61 days after receiving my broken couch I got a message to confirm a new repair appointment, and a few hours later another message that they sent the wrong parts and needed to order different ones. So now I am back to square one, waiting for them to order parts. I will have to schedule a day to 'receive delivery' of the parts at home. Then, I have to schedule another day to have the repair performed. It took 61 days to get to this point, so at this pace if I'm lucky I will have a repaired couch 122 days after receiving it broken. Their customer service is terrible and primarily AI driven. I'm beyond frustrated - save your money and purchase elsewhere. I hear Value City Furniture is nice. Edit to 3 stars because after finally getting through to a person in customer service, and then to a supervisor in customer support (Melanie) - she understood my frustrations and ordered us a new furniture piece which was delivered / exchanged with the damaged one. So we now have a non-defective couch we are very happy with. (71 days for anyone still reading). But it was quite a ride to this point. Melanie is aces though.

Very friendly and helpful. Thank you so so much ❤️

Louann was wonderful at helping us pick out our furniture and designing it for our space.

Large selection of furniture. Many in colors other than neutral. Billy was very helpful. He worked very hard to make a deal I was happy with. Will ask for him again.

Was greeted at the door.The gentleman that helped me was very polite and friendly.He explained everything about the furniture. He lead to to what I was looking for.Very nice man .Enjoyed shopping there .

We got expert service. The sales associates knew the feature of their products and were very friendly.

Bought a sofa after one we ordered from value city furniture has been delayed since July. Was closest to rest of set we had. Have bought many items since this location opened and was a great deal. Also, was $200 cheaper then website price

Billy was a great help with outfitting our new home. Extremely knowledgeable with all the products and made the process very easy.

This is the first time I've purchased anything from Ashley Furniture. It was a very good experience. The salesman, Kenny G., was absolutely wonderful. He was very helpful and knowledgeable. He was not pushy, which is unusual for a salesperson! If I need anymore furniture in the future, Ashley Furniture will be my first stop.

CODI W WAS AWESOME!

Austin was super helpful and provided us with excellent service!!!!!

Rosie our sales rep was excellent. I would highly recommend her for your furniture needs.

Good experience so far I post a better review after I receive my order but so far I would give them a four star

I found exactly what I wanted!!!

Purchased a couch from Ashley store in Greenwood Indiana. No sooner than I got it home and set it up I found bed bugs on the couch. Customer service won’t give out the stores actual number or talk to me about fixing the situation. If I don’t get a call back now I’m taking the couch to the store.

Matt was very knowledgeable and you could tell he liked his job

Salesman was polite and not pushy.

This place is always great Dustin was great to deal with.

Everything was wondering.

We had a great experience with Cody. Very polite and knowledgeable.

Wonderful customer service with a great selection of furniture. Highly recommend Kenny, he was fantastic!! You won't be disappointed.

Great service

We had Rosie for our person helping us. She was very knowledgeable, helpful, and a very nice person in general. We had not noticed there was an upstairs to the place, but thanks to Rosie mentioning this, we found our furniture. Thank you Rosie!

Hannah was helpful without being overbearing. Our shopping experience was delightful, and Hannah made sure we knew where she was for assistance ! She was patient with us trying to make decisions, and worked up 3 different deals for us while we could not make up our minds! A very good experience, glad we went to Ashley!

Salesman was polite, patient, professional

I would highly recommend Ashley Furniture. From the salesman to the delivery team.

(Translated by Google) Excellent service and very efficient (Original) Excelente servicio y muy eficiente

It was a real pleasure to buy at Ashley Furniture in Greenwood. Their selection in styles was great. Dustin was friendly and professional, there was no pressure to buy and he was helpful to answer any questions. Overall great experience and will definitely go back there for any future needs.

Rosalina was amazing- no pressure but very informative. In and out in less than an hour with exactly what I came in for!

Quick, easy, & straight forward

Salesman was very helpful, he got me a great price on my purchase. It had some minor damage and the checkout was fast. He even carried the small table to my car.

Phenomenal experience

Ken listened well, understood my desires and thought, and gave information to clarify options in a clear and kind voice

Shannon and the Acima leasing agent worked diligently to help us out in getting the perfect couch set. We appreciate the patience and guidance for the best option.

Pleasant. No high-pressure

Rossy n Charles were very helpful in us buying a nice table n chairs. Such a nice store. I'm sure we'll be back to buy something else.

So friendly and welcoming, yet not buggy!

Dustin was helpful but not pushy. He pointed us in the right direction, gave us space to browse and checked in to be helpful. Checkout was easy and hos friendliness was appreciated.

Very pleasant trip. Purchase was easy.

Great deal, but found out there was damage to the bottom of the dresser after we had my father in law come all that way to pick it up. It’s a fix with some wood glue I think. However, the bigger issue was the way another manager talked to his female employee. She was asking him a question and followed him out and he literally said, I know the answer, but I want you to use your brain and deductive reasoning skills to get the answer. She obviously had a customer waiting on her and she was checking on a question. He humiliated her in front of us and we were extremely uncomfortable and felt horrible for her. It all happened at once. I feel even worse now that I stood there and didn’t say anything to him, but didn’t know what to do.

My husband and I purchased our furniture at Ashley’s in Greenwood today. Cody was great to work with and gave us some space to browse, and if we had questions, he was there to answer. Great customer service!! We will be back 😊

Cody was the best salesman I have ever had at a furniture store. He knew exactly what I wanted, didn’t try to waste my time selling me on more than what I want or need like most places do. I am a sales rep myself, so I know what I want and I am straight to the point, he was just that and the experience was smooth and perfect. I will definitely be calling Cody for anything and everything else in the future!

Our salesman Steve was amazing!

Steve from Ashley is wonderful and help us choosing what we need for our living room.

Wonderful experience ツ sales person was not pushy at all and answered all my questions

Matt Young went above and beyond to make sure we knew the various options to buy the perfect dining set for our family. He was knowledgeable about the quality of the items we bought and accommodated our needs and wants. Overall, fantastic experience with a seasoned professional!

Rayana helped us - she was very pleasant, efficient and professional!

Good Deals and Valuable pieces of furniture !!

I had the best experience couch shopping last night. I was very nervous about the whole process especially because I had my toddler with me. Steve Weinberg was the employee who helped me. He was great at listening to what I wanted and also was very patient with my son and I.

Cody was great! He wasn’t over barring, he stayed close but not e close. Also just a great guy to talk to. We will be coming back to see Cody for more furniture in the future! Thanks Cody!!

Shannon was very helpful and he had a great attitude, very happy with our purchase today!

Steven our sales person was great! Friendly, knowledgeable but not pushy. We appreciate his time and help in picking out our new bedroom suite!

Cody’s a great guy! Very helpful!

Wonderful large showrooms! Friendly and helpful salespeople. Delivery was spot on!

Mr. Shannon is the BEST! Very professional, calm & allowed us to figure out our purchases. He made the process so easy.

Crysta was exceptional! She is the definition of customer service and amazing sales person! You have just gained a lifelong customer because of her! She helped us with everything we needed, including our furniture for our new home and bed set!

Large selection of furniture. Very friendly staff

Kenny G at the Greenwood Location helped us and he was fantastic. Our furniture is supposed to come next weekend and we are so excited.

Horrible salesman!!

I went in there with specific things me and my wife wanted and Cody made it all happen! We had a specific look we wanted and he made it come true! Cody was awesome, down to earth and very easy to get along with!!

You are accosted on entry. Just leave customers alone, if we like something we will hunt you down! Stop with all the questions and let us look around. We literally left because we weren’t even able to look around without being stalked by Steve.

To expensive!! Beautiful furniture though.

I called to place my order since there were so many options for the sectional. Rayana was very knowledgeable and helpful. Excited for delivery.

Shannon was very informative and helpful. We just came to browse but found exactly what we wanted. Travis was also helpful.

I love my new living room & bedroom furniture & the sales people were absolutely wonderful to work with, I highly recommend Ashley Furniture in Greenwood.

I don’t leave many public reviews. and usually only to recognise good service, but I did want to share my experience with Ashley so that others can make their own informed decision before purchasing from there. I wish I had looked at the reviews in here myself before ordering. Honestly, I am so so disappointed. I ordered a sofa and bed from Ashley furniture in Greenwood. I explained to the sales person that I was moving country to a new apartment and had no furniture, so delivery timing was critical. He guaranteed delivery by the 15th of October which would mean living a few weeks without the furniture, but I was ok with that. I only bought the items based on this guarantee. I was looking at similar items elsewhere which were in stock for an immediate delivery. But again - I was told that my delivery had been booked in and scheduled there and then in the shop and I purchased it and it was good to go. A few days later I got a message scheduling the delivery for the 17th. That was fine , a few days delay is ok and understandable. Now, the week of delivery I learn the sofa won’t be available until the 29th of October at the earliest. And honestly, I have no faith it will come by then. I have family coming from Ireland to visit that I needed the sofa for and we are going to be sitting on the floor. I am so unhappy with the service. It feels like in the shop, they will say whatever they need to in order to get the item sold. I mean, there is no issue with a long lead time - or even saying, we don’t have complete control of delivery and we know in the past timings have changed. But tell that to customers up front so they can make an informed decision. That is good honest sales. I specifically asked my sales rep if the date was reliable and if they tend to have delays and he said once you’re in the system as I have you booked in, it will be good. When you run into issues you are pushed to generic Ashley agents for customer service, who essentially say they have no control over what the sales people in the shop say and can do nothing to help you. And that delivery dates are always just guides. I won’t be purchasing from Ashley again and have lots of work colleagues relocating to Indy for work and I will be advising them that they cannot rely on service from here. I can only hope when the items finally do come they are at least of the right quality and I don’t have the issues others have talked about. I’m giving it two stars based on the fact I assume the items will finally come and be in good condition

Rayana was excellent. Great customer service.

Was a great experience, was the first time buying furniture ever from a store. Got a great deal on new furniture. Hopefully picking it up is even better.

Bought a reclining couch on 3/25/24, and paid in full same day. I was told the couch would take 9-12 weeks to arrive. It arrived 16 weeks later (I did not complain). Within the hour after the delivery men left the couch had a problem, but since I was leaving for vacation the following day, I left if for when I got back. When I got back someone sat on the other side of the couch and it also had an issue. I filed a claim for repair and they sent parts to my house. The parts arrived 9/2/24. Since then, through miscommunications and "issues" (their words, not mine) on Ashley's part (they have admitted this) I still do not have a working couch. I have made arrangements with my work four times to be around for a repair that has not taken place. I now have a fifth appointment scheduled, have had parts for over a month, and have not had a working couch since I bought it or received it. I have asked to speak with a supervisor or manager or someone that can help me, but honestly have no confidence they will do anything. The people I have talked to have 100% admitted their fault, but they have no system in place to rectify any wrong. I just get to continually get messed over.

Kenny G was very friendly, professional and knowledgeable of the products I was shopping for!

Shannon was exceptional at Greenwood, IN store. Wasn't a pushy sale rep let us have time to look and didn't try to interest in something that was more expensive. Definitely a great experience with Shannon.

Husband and I went in and ended up purchasing a new sofa and chair. Austin was our salesperson and he was great. Can’t wait to get our furniture.

Our salesman, Cody, was great! Knowledgeable, and professional. We appreciated his assistance in getting our end table.

Rayana was very helpful and understanding with what we were looking for and very informative about the sectional we purchased not to mention she also made it hassle free which made our decision to purchase so much more enjoyable

Rossy is an exceptional furniture expert and we enjoy working with her every time we are in need of new furniture!

Went in on Labor Day bought 8 pieces of furniture, told sales lady we could not not do delivery on Thursdays. They text the next week with delivery set for Thursday, spent an hour on the phone trying to reschedule, get it moved, the next available was the 18th. So on delivery the whole back is ripped off the sofa, one of my shelving units is damaged and the delivery was short one of my end tables. So we get the sofa and shelving unit marked as returned, but the ticket still states that I received both end tables, had to argue with delivery to make this right. After they leave we are putting the self in the end table and notice it’s damaged, call them and they tell me I have to file a warranty claim on it.(why it hasn’t been in my home 30 minutes).So at this point they tell us the will text with a new delivery date. In the mean time I waited until Saturday the 21 and went to the store. Was told that they would replace the damaged table and gave us a delivery date of September 27, so tomorrow for the sofa and shelving unit, and October 3 for the replacement table and the one missing. Today September 26 I get a message and call them they say that only one end table is being delivered on the 3rd. And that the don’t offer refunds or returns. Update. Now over a month and still don’t have my .

Not sure I can ever get myself to buy from here again. Between my last purchase being completely butchered... to people being unhelpful and dismissive on this visit. I literally left here and drove straight to Godby in Carmel and bought the furniture I was looking for.

We had a very good experience today at Ashley. Cody was an excellent salesman and really tried hard to work with us to get us the best deal and to meet our needs.

Nice people work there

It was great. Steve was so helpful. He showed us lots of options and made the whole process very easy.

I was assisted by Rayana and Dustin and they were both so helpful and insightful. They were very attentive when we had questions and gave us a great deal on our dresser.

Codi Williams was my salesperson and He did a fantastic job extraxting exactly what I was looking for. He allowed us space to shop without pestering us or trying to up sale. After he presented the protection plan, I learned it really is an awesome plan. I wish all my large ticket shopping was this pleasant. If you're looking for furniture, go to Ashley's and ask for Codi Williams in Greenwood, IN. You will walk away very pleased.

The salesman Shannon Benham was very friendly and helpful in explaining the delivery and extended warranty aspects of our purchase.

Everyone was amazing! Shannon was my sales guy. He was extremely helpful! Corbin helped with some things also! Loved the experience!

Rosay was wonderful!! She took her time with me, even helping me decide which color would work best with my couch! She is a pure gem!!

There was 1 positive in our sofa purchase which is the only reason a star is deserved, and that was the salesperson named Dustin. Our delivery this evening was the wrong sofa. The 2 delivery drivers spoke no English so trying to get them to understand the error was a challenge. I spent 2 hours on the phone with 3 different "customer service" reps and supposedly a supervisor named Angel who I got disconnected from and although she had my callback number, did not call me back. I was told they would try to deliver tonight or before my husband and I went to work in the morning to make it right, and then another said she wasn't sure if it was in stock. She confirmed there was one in stock and I let her know that there should be because it was ours that hadn't delivered. Then no one could get in touch with the distribution center to get us a firm answer on delivery in the morning and another of the customer service reps said it would be 24 to 48 hours for someone to actually contact us to make the delivery. One other supervisor told the customer service rep to tell me she was on a call and then had to go into a meeting with new hires; so this supervisor doesn't think the customer is important if she chose new hires over dealing with an actual customer service issue. Finally, I called the Greenwood Indiana store number again and instead of pressing the option for an existing order, I pressed the option to place a new order and actually got our original sales person on the phone and canceled for a full refund. As I type this, I'm still waiting on the email confirmation to come through from an hour and a half ago showing that the refund has been processed. A truly horrible experience with the delivery or I should say the non-delivery of our sofa.

Codi Williams is the furniture sales person I have ever met. He is very personable and knowledgable. Codi is attentive without being too much. Go see Codi at Ashley Furniture in Greenwood, IN

Hannah had been very patient through our sicknesses and troubles and I am so glad we finally got this done with her. She was the BEST- many times answering my questions on HER time!!! I will come back to Ashley as long as Hannah is there!!!

Fantastic endeavor. Sales person was very patient. Will be buying from her again in the near future

My boyfriend and I are browsing for a new couch for our living room. Ashley was our 1st stop. Overall the experience was garbage. Salesman Matt was following us like a lost puppy/beggar. We told the salesman exactly what we wanted but would continually show us mattresses and other non related products we weren’t searching for. And pop in when we just wanted to look at couches privately. We also felt very profiled. We were in more comfy clothes but we definitely felt like Matt thought we were is a low tax bracket. Really pushing payment plans and assuming we lived in a really small house and things. We did not feel comfortable at all. Left after 23 minutes

Cody Perry was great, walked with us and helped us find our pet friendly couch! Super cool guy, very down to earth and friendly. highly recommend Cody while shopping at Ashley!

Cody was amazing to work with !

Kenny g was great to work with. Highly recommend him.

Austin was great to work with.

Kenny G was awesome really helpful and polite great guy to work with if you need a new mattress and are a first time buyer

Greeted by Kenny, who took us directly to the mattresses we were looking to buy. Kenny explained the features of the product we wanted. Sale was completed quickly and we went on to enjoy our Saturday.

Great customer service!

Shannon was extremely professional & helpful. Appreciated his help very much

We found exactly what we needed and really enjoyed working with Dustin Baker. He knew his business and inventory well and couldn’t have been more helpful.

Cody was super friendly and helpful! And the rest of the staff was also very welcoming

Service was excellent!! I purchased a 3 drawer nightstand today at the Greenwood store for 499.99/399.99. Item # B743-93. I went to the Ashley website to look at matching pieces, and note the nightstand is priced at 269.99 there. It is amazing, so not a big deal. I have an appointment today to purchase a matching dresser.

Cody P. was a breath of fresh air really. From the start he did not come off as pushy . He simply asked me what I wanted and helped me narrow it down. He was both personable and down to earth and made me feel super welcomed and comfortable with my entire experience. He worked with me to stay in my budget and never tried to oversell me. I highly recommend asking for Cody P. If you are ever in store and looking for new furniture.

Cody Perry was amazing to work with. He was very knowledgeable, friendly, and easy to work with. We look forward to our new sectional and will definitely return for any future purchases.

Rosie was very helpful and made the process seamless!

Great store

Super Friendly, very helpful, and hassle free.

Cody Perry was a delight to work with. Knowledgeable, friendly, professional and patient.

We had a great experience. Everyone was very friendly. The fist day I was there Luann was very helpful and knowledgeable when we decided to actually buy the loveseat she wasn’t there but we worked with Rosie and she was fantastic also. All in all it was a great experience.

The Service was phenomenal I really Appreciate Perla!!!!!! And the Manger that helped me too!!!

Was not delivered on the day we was told it would

Dustin Baker helped up pick out the perfect couch that was customizable to the layout we need for our house. Wonderful customer service!

Codi Willams was excellent! Let us walk around and pick out our favorite couch and then helped with the pricing. Was not to pushy and answered all our questions. Would recommend him to anyone.

Billy was very helpful!

I went over there in a Greenwood store there all agents are so nice but with whom to talk that guy name is Steven he is so nice his nature is so good

Very helpful and polite and making sure we had everything we needed

Outstanding service and selection! Very professional staff. Made our purchase easy and quick. Highly recommend Dustin Baker furnishing specialist for his excellent manner and knowledge of the store and process. Thank you Dustin!

Kenneth Gaddis was awesome! He was very patient and knowledgeable about the furniture we were interested in! We are so excited to get our new couch and loveseat! Thanks Kenneth!

The store is well laid out and beautiful. Our salesperson Cody was very professional and we enjoyed buying from him.

Kenny G. was a pleasure to work with. I needed to furnish my new home, including living room, dining room, master bedroom, and a loft. He was patient with my indecisiveness and super knowledgeable. He made dropping a lot of money (even though he gave me a noticeable discount) more fun than expected!

I’ve been buying furniture for myself and my kids for 25 plus years, and I’ve never been treated like a person that matter to them as a friend as much as a customer ! I’ll never shop anywhere again ! I just pray that Corbin the general manager! And Jordan the salesman stay put , because of them I’ll spend every dollar at Ashley, and I will make sure all my friends and family shop only at Ashley ! Last thing the corporate office for Ashley is next to none , talk about caring about trying to make you a customer for life ! Patty has called me and made sure all my deliveries went well because I’ve had a few issues , which they resolved them all before I could even let them know I had one ! What an all around great place to purchase!! Go see the Greenwood store , or any store for that matter when Ashley hires people like who I’ve been dealing with , there isn’t a chance of walking in another store gain !! Thank you Ashley company for putting people in place to make a big purchase an experience that you will love and want to buy more for how it went !!!!

My experience at Ashley's was awesome. Sales people were great and I love my furniture.

Very pleased with my purchases at Ashley today. My salesman, Cody was awesome. He was very helpful and patient with me. Made my shopping very pleasant.

I just bought this little table I plan to use as a nightstand pretty cheap out of their clearance section! Great price, and I took it home the same day.

Very friendly and helpful. It was a great experience!

Steve is the best hands down!

With the help of Dustin baker, my boyfriend & I were able to enjoy our furniture shopping experience for our first home together! He was so nice the entire time and helpful! We picked out a sectional set and dining table set. My parents had a great experience with Ashley furniture and home store, so of course we had to come here too! They have a great financing system if you do choose that route too. Thanks again Dustin!

Billy was great to work with, and I’m very happy with the deal I got!

Lots of miscommunication on Ashley end

Billy is the best salesman there.

Codi found the perfect couch for our family! My husband & I have different preferences but he was able to find us something we both loved! Very knowledgeable- he knows exactly where to go and what to offer! Two thumbs up!!

This has been our worst experience in the entire process of setting up our home. The first red flag was the sales people telling us one thing about financing and then once it was too late, changing the terms of financing. When confronted, we were told and I quote, “if we started being honest upfront then we would never get any customers.” Not only that but the salesperson was extremely pushy and annoying and wanted us to hurry up and order because he had to make it to his son’s baseball game. Told us to just pick something random so he can leave for his son’s game to come back another day to change our order. Just a gross and dishonest business and equally dishonest salespersons. Now that it is time for delivery, out of 4 things, first they only brought one intact piece of furniture. Two things were damaged. Bed was sent and was incomplete so they couldn’t set it up. Rescheduled delivery for the two damaged pieces and the half missing bed. This time they forgot to bring the missing part of the bed. So we still have no bed to sleep on. Moreover, we called and they said they forgot and will mail it to us and we can see if we can install it ourselves. The dresser that was delivered has dust and debris in the drawers. We are now going to attempt to get delivery scheduled for the third time. This also means we have to take time off from our own jobs because they can’t do their jobs correctly the first time or the second time. Wish we would have shopped elsewhere. If you are debating, spend your money elsewhere as Ashley seems to be less of a business and more of a scam. Salespersons and customer service representatives alike are clueless, unhelpful, and incompetent at even at doing the bare minimum.

So many choices here...but not as much elsewhere! Twice now, I haven't found any furniture that I actually like, until I get here! Awesome deal today on an oversized 3 pc. set....thanks Codi! This is where I will start from now on.

Salesman totally understood what we were looking for and pointed us to something he thought would work better... and he was right

Kevin was professional and courteous. He was also very knowledgeable and helpful with all questions!! A+ for your excellent salesman!!! We will certainly be back!! Thank you very much.

The salesman Kenny g very nice and helpful and truthful which was appreciated I hope when I received the product it's and as good a shape as Kenny's help

Staff was friendly and very helpful!

We had a great experience at Ashley and Rayan our sells associate was fantastic. We went in knowing exactly what we wanted and she directed us and let us decide with no pressure. This was our first time buying with Ashley and so far everything has been great.

Everything went fine...Codi did a great job and I enjoyed working with him.

Fantastic !! Very helpful in picking out just the right livingroom suit.

Steve was awesome and very helpful

Purchased a new Tempur Pedic mattress set. Great deal and Matt, the sales person was more than helpful. Explained the product in easy to understand terms. No pressure at all.

Rosie was straight to the point, great with product information and discount. A plus for my family.

Great store and Steve Weinberg couldn't been. More helpful

It was a great experience and the sales rep Ms Gagan was a true professional.

Rossy was great to work with. She was very kind and helpful.

Well I held out on this review as long as I could in hopes it would be resolved. We spent more than a few thousand dollars on furniture only for our bed to be delivered with a giant crack in the main support beam and a crooked leg underneath as well as our dresser being delivered with no legs. Also the dresser drawers get stuck all the time and we have to try 3-4 times to push them in. FYI this is marked as “best” quality in the store. Delivery guy said he’d handle getting the replacement beams… great! Weeks go by nothing happens. I’m texted as a follow up from Ashley and state what’s wrong and send pictures. They had no idea despite the delivery guy documenting it with pictures in the delivery report… The support person asks me to send all kinds of pictures and measurements (why don’t you know what I bought already…) they order the parts and a delivery is scheduled for 3 weeks out. We got a call today and not only is the delivery delayed the only thing they ordered was the bed rails which we don’t even need! No support beam replacements nor legs for the dresser were ordered. So now we wait again for support to call. We also attempted to go in store to get help and were told management would send an email and told us not to worry about contacting support again and they would handle it, but nothing came of it. 2 months later and our “best” quality bed is still broken, our dresser has no legs and we are stuck paying thousands of dollars for broken furniture! Oh also we went back in and ordered another chair that should have been delivered with our upcoming delivery so now I guess we won’t be getting that either. Reminded again why I don’t purchase here. Zero customer service and no help when something goes wrong with the order! I had this exact same experience 10 years ago and gave them a chance again hoping it would be different. *edited to add since it won’t let me reply on here to the owner comment below, but I did that. Twice. I went into the store and was told they would contact support on my behalf. And I sent Hannah pictures of it all after chatting in the store about it and followed up a couple weeks ago to ask if anything came of the manager reaching out on my behalf and she said she’d check and I never heard back, but I sure have gotten other texts about the in store specials! Updated 7/18: We got our other delivery Tuesday and wouldn’t you know the chair we ordered has defects! See pictures. Can’t make this up. The quality is absolutely horrible on their products. Do not purchase here. No one will help you when your order is defective. I’ve been contacting guest care and they are still doing absolutely nothing for our bed that’s been broken for over a month. Delivery guy said we’d hear from guest care and I’ve been texting them but of course nothing is being done!

Jordan was absolutely fabulous to help me find my dream couch. Ask for him if you go visit the Greenwood location!

Great experience and Cody is an awesome sales person

Matt always goes above and beyond for his clients and we appreciate him so much! We got exactly what we wanted and a great price!

Rosi was helpful and knowlegeable in helping me make my selection.

Extremely satisfied with my purchasing experience. Both in-store and on the phone, the staff is very friendly and helpful. They have a great selection of furniture and the entire process was fun and pretty easy. I highly recommend shopping with Ashley Furniture. I will definitely continue to buy from them.

Every staff member was friendly and so patient. Such a huge collection of things to chose through with no pressure on time or choice. Hannah was amazing!

We had the nicest lady Rosy to help us. She was patient, friendly, and professional throughout the whole process. Thanks Rosy!

I was supposed to get 2 recliners.when delivery guys came they only had one. I have tried to get ahold of Ashley and no one answers. Very agravating.