Ashley Greenwood, IN
Great style doesn't have to be expensive! Ashley HomeStore cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Greenwood, Indiana at a price that other companies cannot compete with. Ashley HomeStore has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us near the corner of Hwy 31 N and Fry Rd, across from Buy Buy Baby. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Billy/Billie did a great job getting everything we wanted all bundled together at an affordable price.
Dustin was very helpful. Very excited about my new furniture.
I really wish I could say I'm happy with my experience but I am not, we were supposed to have furniture arrive today, so I took off work for it to arrive. I messaged the sales person and it took them forever to respond. Finally they called me back and they said it wasn't even scheduled to arrive today. But she told me a week ago it would come today. I am absolutely furious and disappointed with my experience, there was so much poor communication going on. I had to take off work and they didn't even have it scheduled for it to arrive?? Me and my family are expecting a refund.
Update: Store manager Brooklyn (from the greenwood location I purchased from) listened to my concerns, took the time to understand the issue, and resolve the problem quickly and professionally. I am still waiting for the damaged chairs to be fixed but it was refreshing to receive the care we have come to to expect from AHF. In fairness I believe my issues were being ignored but the delivery company and AHF’s centralized 800 number. Please do yourself a favor and contact the store you purchased your furniture from as opposed to a random customer service agent. Thank you again Brooklyn I appreciate your time. Situation: Just turned down my third attempt at delivering a damaged table. The delivery asked me to keep the second delivery and they will replace the table top that was damaged. It was not told me that this would cancel my availability to cancel my entire order. Ashley, home furniture and the delivery service cannot figure out how to deliver a $3000 table undamaged. They are offering me $200 off for what’s going to end up being six days of missed work and flexed time just to attempt to get a undamaged table delivered. If I wanted a partially damaged Walmart table for $300 I would’ve shopped at Walmart. This is certainly not what I would expect from a company that charges this amount of money.
Rossy was very intentional with us and made sure we got the best deals! Great experience and now just hoping everything comes in on time!
Great customer service...
So my experience in the store was very relaxing. We didn't feel pressured at any time to buy or settle for something. We went through several options with Shannon on multiple couches do to us trying to match our current decor. We ended up leaving and went to two other places to see what they had to offer. When we returned Shannon had already left for the day, but we had Dustin go through other options with us with no pressure to buy. He went over all the different options colors and sizes for our needs. The staff seemed knowledgeable or at least knew how to get the information needed quickly. It was a great experience, even with it being the first time we bought furniture from them. We were a little hesitant to buy from them with things we have heard about their time line for shipping the furniture from others that have bought from them. Like they say shipping in 4-6 weeks but then it turns into 12-16 weeks. Even the contract you sign says the time line but then says it could be later than that. So for it to be on the contract it makes me believe they have had these issues before. Considering that all of those issues probably came from shipping issues in 20-21 during the pandemic, we were willing to gamble on the time line for shipping. Plus we have a couch now and are not in need of any hurry. I'll let you know how the shipping goes when it gets delivered.
Shopping At Ashley's was pleasant but but they do not do as promised or stated. I purchased a couch and chair on sunday, was to be delivered some time in Feb, this was fine and agreed to. Tuesday I received the call setting delivery for Thursday, which gave me little time to donate the existing furniture for which I paid to have removed. Thursday afternoon, the Ashley's truck arrived with only the chair. The driver called the dispatcher who informed me the couch was backordered. Then tried to set delivery for an item they don't have for next week. When I called customer service today, they wanted to set up a delivery for next wednesday, asked why they couldn't bring it today, trucks were already out, why not monday, they don't have it yet, so again making promises they have not idea if they can keep. Buyer beware,they promise the world. Monday I received another phone call setting the delivery and time for from 2:45 to 5:45 Wednesday. Using their own tracking software, at 3 I looked to see the delivery truck was an hour away, I was stop #9 and they were making delivery #4. As I continued to check, the time had been pushed back until 6:45. At 5:15 i get a call saying the roads with the 2" of melted snow we had were impassable. My roads, the highways, my drive and sidewalk had no snow and it was above freezing. They wanted to put the delivery off until Sat or Monday, unacceptable. I drove to the store, talked to my salesperson, who sat there with a blank stare playing on her computer telling me i could call customer service today because the weren't working yesterday, the sales staff drove to work, I drove to greenwood, no snow on the roads,but the most amazing part, no one except one different sales cared. he stated it was unacceptable. 5 days after the first "delivery" the did not deliver again and promising either 3 to 5 days i will receive it. How this company remains in business is a mystery.