Ashley Store Highland, IN

I love this Ashley furniture store, all of the sale staff make you feel comfortable , they’re not walking behind you everywhere you go as you walk around in the store but they do let you know that they are available If you do need something, the Manager of the store is always helpful as well, He worked very close with you to try to get you your order delivery as soon as possible and he’s honest with you if he can’t get it sooner, he explains everything to you step-by-step to the whole order is complete, At other furniture stores you never even really commune with a manager unless it’s a problem, But as I said earlier, I really love this particular Ashley furniture store. The staff is awesome.

Dimitri. Excellent.

Was told that my mattress was in the warehouse by 2 different Ashley people. Pushing my delivery date back 1 day, than 2 days, and to finally over a week later. Awful communication. I would not have purchased the mattress if it was going to be delayed.

Rodolfo Hererra good customer service experience. He was not pushed salesmen .Made you feel relaxed

My Ashley sales rep Kathy was extremely knowledgeable about the business/ merchandise. Kathy was extremely helpful as she assisted me with my purchase of $ 3,000 of furniture. I left the store extremely happy with my purchase.

DO NOT BUY FROM ASHLEY!!!! THIS COMPANY IS A SCAM!!! I should’ve remembered the terrible experience this company provided me previously before I made the stupid decision to shop here again. I have been going back and forth with this company for well over two months now since my original purchase of my $900 bed (5/12/2025). The original bed arrived damaged upon delivery (6/3/2025), and I was told by the original agent I spoke with that I’d get a refund. Two days later, I received an email saying the headboard was being replaced; however, the entire bed is damaged and does not fit. It took another two weeks going back and forth until an exchange was issued. On the originally scheduled delivery date (6/13/2025), the drivers showed up two hours early, then canceled the delivery. Finally, on 7/2/2025, the delivery drivers arrived, where they disassembled my original bed, but then (SHOCKINGLY) found the new (exchange bed) was also damaged. I now have a disassembled, damaged, bed in my room, and Ashley had refused to make this right. They do not stand by their products, and if you get a damaged item, good luck, you’re just out the money and this company will do NOTHING to help you. ASHLEY IS A SCAM!!!!

Cathy is a great customer service personnel, very professional, polite and knowledgeable. Thank you Cathy.

Ask for Cathy. She was a great help! Awesome products and service!

My salesman, Dimitri, was excellent. He helped find us everything we needed.

I have ordered a number of items for multiple family members from The Highland store and as always, the delivery and set Up as fast. They are quickly in and out, and they provide any instructions we may need for the item. Thank you, Reyna for your service. You never disappoint..

Cathy, was very helpful we didn't feel rushed pr pressured during our visit.

The Young gentleman that services was very polite very informative and did his best to try all options for us to reach agreement we have now made purchases of what we were looking for we will continue to patronize your location and thanks again Marcus for your help

Their never pushy but happy to help you when you're ready

My family ordered 3 pieces of furniture from Ashley, The workers did not inform us that we were signing a contract that explained all sales are final. Our recliner came broken and we tried to return it. Per their policy, we cannot return it, but they can send a replacement for broken furniture. We’ve gotten 3 new chairs at this point that have all been horribly manufactured so we’ve had to keep requesting new chairs. I would recommend spending your money anywhere else and not going through Ashley’s for furniture.

Marcus was Very helpful and patient. He made sure and understood what we wanted. I appreciate the fact that he made us feel important to the Ashley family.

Great

We had excellent customer service at the Schererville branch from Reyna.

Friendly service! Marcus was very helpful but not pushy! Would buy from Ashley again!

Nice greeting upon entering store by Alex , our sales person. He patiently allowed us to view furniture sets. We left, since this was the first store we visited. Alex was well mannered and provided information on all furniture we liked. He gave us his information if we decided to purchase a living room set and he would do his best to give us a great price We came back after a week and purchased a set we loved, with Alex's guidance. Thank Alex and Ashley Furniture.

They went the extra mile. Very good customer service!

Cathy was very nice and extremely helpful in finding exactly what we were looking for and very quickly! Plus I saw so.many other things I really liked. The store was clean and well organized! Thank you.

Had a great experience with Marcus who not only completed the sale but helped us load the tables into our truck. Highly recommend him. Also thanks to Dave the manager.

Cathy G was very helpful! She is an asset to your company!

I had a positive experience at Ashley Home Store in Highland. Catherine was very kind and helpful and I would purchase again in the future at this store.

My experience was fantastic! Marcus was a tremendous help and very patient with me. Thank you Marcus.

didnt know you had to be 21 or older to shop here i was looking for furniture for my apartment since i moved out and the clerk immediately saw me and my friend and kicked us out saying we had to be 21 or older terrible service discrimination is crazy in the big 25 smh DO NOT SHOP HERE

Marcus was fantastic! We walked in pretty much knowing what we were looking for and what we wanted to spend. He took us right there and showed us our options. I was impressed by the customer service. He was not pushy and did not try to sell us what we didn’t need or want but was extremely helpful and friendly and the process was super easy and quick.

The lady that took care of us was very helpful and let us take our time to deside what we wanted very nice place to shop

Ask for Islam great service

I was greeted with a smile and the person that assisted me help me find what I wanted. Thank you Dimitri🙂

DO NOT SHOP HERE!

I was extremely happy with Marcus Smith (salesman). He did a great job helping pick my furniture without seeing it & he was spot! Friendly, polite young man. Delivery was easy, but the driver kept asking about a tip?? I told him I already paid for Delivery & he said, " we don't get that"! There couldn't leave fast enough! I was going to tip them until he asked, then the other guy got an attitude. There were in & out in 5mn!

The employees there are wonderful!!

Excellent customer service in purchasing furniture for dining room, bedroom and living room at Ashley in Highland, IN. Kathy G. Is the best! No high pressure sales, just great knowledgeable service.

Alex was very friendly and helpful

Alex was a great help for me! He let me take my time and look at recliners then came back to answer any questions. He was very knowledgeable and made the process go smoothly!

Went to Ashley’s looking for a sectional, Misgana was very helpful and informative. Made the process super simple and worry free. Highly recommend this location for all household needs.

Cathy did a great job being attentive and helping me with my purchase.

It was a very relaxing experience. My salesperson did not follow me with every step I made. She made it a very pleasant and simple purchase. I will purchase the rest of my items through her

Cathy was friendly and knowledgeable!

Very good

it was far easier than I thought it was going to be. Marcus, was the young man that helped us. I expressed to him what I was looking for and he found it. I bought it and out the door. We were in 15 minutes. Best furniture, buying experience ever hands-down! Highly recommend going to Ashley furniture

Pleasant, professional, good listener

Outstanding service here. Zero complaints

Very good and helpful service with my purchase.

Excellent service with All our request for financing and product concerns. I Love shopping at Ashley..

Very helpful, very ineligible, and a great salesman.

Sales representative very helpful courteous. Patient and not pushy. I will definitely do business with your store again. Delivery service was excellent. Friendly and vere very accommodating

Dimitri was a 10/10 salesperson! Super nice and patient, he let me go back and forth between two couches like a million times without rushing me or getting annoyed. Really cool and helpful. I’ll definitely be back!

Diashaun was so helpful. We truly appreciated his help. He was very kind..

Super helpful! Good shopping experience!

I must say, I was very pleased with the welcome I received as I walked in the door. I had been to a couple of stores and was VERY DISAPPOINTED with the service!. Maurice was my salesman and was very, very helpful. Thanks 😊 Maurice.

Marcus did a great job…#1 in my book

Great Experience! The customer service was AMAZING!!! Thanks to the wonderful Sales professional- DaiSahn

Good

Awesome salesman, great finance dept. Everyone was great.

the first girl I had was very patient and helpful

Great service!

Fast and friendly service. I’ve shopped and purchased all of my livingroom furniture from Ashley and today I added a recliner.

Dimitri Ratner was very helpful and i would ask for him next time. This was at the Sherrilville store. Great experience all round.

Very nice and clean place had a lot of options to choose from and the deals were very good as well! Dimitri helped us pick out a good choice of a couch and he was very professional and patience as well. Will definitely come back in the future for more furniture. 10/10 Overall experience and atmosphere

(Translated by Google) I'm so grateful!!! Alex was so kind to me! He was so patient with me! But he managed to convince me to buy my furniture! (Original) Estoy super agradecida!!! Alex fue muy amable conmigo!!!!! Me tuvo mucha paciencia! Pero logró convencerme de compra mi muebles!

Amazing experience .. Marcus S provided outstanding customer service. He went over and beyond to make things happen towards the items i wanted

The team did a great job carrying in the new furniture and completed a perfect white glove setup. Thank you Ashley!!

My sales person was awesome. He was very professional, very helpful to where I came in thinking I was Going to get what I saw online. He pointed me in a totally different direction. And I love my living room set. Thank you. And I really thank him.

Customer service is horrible. All automated phone communication without a proper solution. A NIGHTMARE!

I stopped by Ashley Furniture this past weekend just to look at living room options, not expecting to make any purchases. From the moment I walked in, I was warmly greeted by Marcus Smith. Even after I told him I was just browsing, he remained helpful, approachable, and attentive. He answered all of my questions and even took the time to show me pieces that aligned with the style and preferences I had casually mentioned. To my surprise, I ended up finding the perfect couch for my space. Marcus didn’t just stop there, he helped me with measurements, offered tips on how to enhance my living room setup, and thoughtfully addressed my concerns about timing, since I still needed to sell my current set. He worked with me to push out the delivery date and explained the warranty program clearly and honestly. What really stood out was how genuine and knowledgeable Marcus was. He wasn’t pushy in the slightest, and I truly felt like he had my best interests in mind. Thanks to his support, I made a purchase I feel great about—and I even told incoming customers to ask for him on my way out because I wanted them to have the same exceptional experience. I really hope his manager took my feedback seriously because if every store had a Marcus, shopping would be a joy everywhere. He’s a standout in customer service, and I can’t thank him enough.

Great

Dimitri was so patient with us and so helpful and accommodating. The location is pleasant and they all are spectacular with their customer service. They are also willing to price match online if needed. My experience was nothing short of amazing!

This location (Highland, IN) offers solid customer service. The employees are knowledgeable and the store is clean. I recommend it!

Very easy to work with!!! Our sales person helped us find exactly what we were looking for!

Kathy was very helpful. I wish the delivery charge wasn’t as much as it was.

I wanted to share my recent experience at this store, as it was unfortunately quite disappointing. When I arrived to purchase couches for my mother, I was met by an associate who immediately passed me off to someone else, and the overall atmosphere felt unwelcoming. The staff seemed distant and judgmental, which made the experience uncomfortable. Additionally, I was charged a different price than what was originally listed online, and no one informed me of the discrepancy upfront. I had to return to the store to get further clarification, which was frustrating. I’m not sure why I was treated this way—perhaps because of my age, my appearance, or something else—but whatever the reason, it left a negative impression. I had hoped for a much better experience and wanted to bring this to everyone’s attention. I appreciate your time in reading this and hope that future customers are met with a more welcoming environment.

We purchased a beautiful sectional from Ashley. I asked David the Manager I needed to change one of the pieces & he understood my reasons & made the adjustment for us. I truly appreciated all his help & our sales consultant Kathy.

Ashley, worked with with me on every aspect of the sale. Thank you Kathrine in the Highland,In. store. For all of your prompt and attentive service .

Never doing business here EVER again. Waited almost 3 months to receive my entire order. I had to keep calling them for updates on my order. Mattress finally came in, set up delivery time and date while I was on the phone checking on the status of the mattress. I waited all day,NOTHING! Next day, went to cancel order, a staff member assured me that delivery will on Saturday, offered a 10% refund, and would call me back with a delivery time date. Needless to say I received no call. Went into the store the next day for a refund. Manager refunded everything except the 10% discount, " The check for the refund is in the mail ". Still have not received the refund check, and NOW they want me to pay for the mattress cover that I purchased on the day that I placed my order.. So, I have waited over 2 months for Ashley to receive the mattress to complete my order, purchased a mattress cover that can't use because I have no mattress, and no refund check. I have NO faith in this company.

We had a great experience at Ashley Furniture in Highland IN. If you are in the market for good quality furniture at a fair price go see Dimitri. He was so nice to work with.

Marcus was a very knowledgeable, friendly and personable associate at Ashley Furniture. He knew exactly what to show me per my descriptions. Excellent experience!

Overpriced cheap furniture from China. It doesn't hold up and they don't back it up.

Macrus did and amazing job selling me a bed

Quick and easy to find the perfect bed. In and out in 30 min. Friendly and attentive

Marcus provided amazing customer service

Cathy was extremely helpful And I appreciate it very much. Looking forward to my new chair.

Reyna is a phenomenal salesperson and takes pride and value in going the extra mile! She really helped our house become a home!

The sales rep,DaiSahn, was very helpful. Appreciated him answering questions. He was not pushy.

Dimitri, our sales rep was very helpful and answered all our questions. We are looking forward to receiving our new furniture.

My representative ALex was great , from the time i entered the building , until i left , Great Customer Service , Thanks Alex

Cathy helped us out and she was fantastic. She’s extremely knowledgeable and helped us pick out exactly what we need.

Try to use multiple coupon but they wouldn’t Except them. Walked in knew what I wanted. Just wanted to take a walk around next to you know gentleman was taken care of someone so management ended up helping me.

Helpful staff

Kathy was great, only issue several other employees saw me walking around and didn't offer assistance. I think they did not think I was buying anything. When Kathy saw me she was great the whole time

The service were fast and efficient and they put everything together we showed them where it was gonna be at and everything worked out fine thank you

Very nice. Experience at Ashley furniture.

Marcus was amazing.

Our experience at Ashley in Highland was amazing. Cathy was very kind and we were impressed with her knowledge of the furniture. Hey customer service was outstanding.

Do NOT buy anything online from Ashley Furniture. You have to pay return shipping charges through FedEx. My three chair return would have costed me $300.00 to return...the cost of the 3 chairs. Only one box was opened and the other two still in the box taped up from manufacturer. Decided just to keep them and use them in the basement or garage, or sell on a Marketplace just to get rid of them. Unfortunately the bar stools were not available in store or else I would have gone there to look at them before ordering. Love the counter stools I re-ordered. VERY DISAPPOINTED IN THE THE CUSTOMER SERVICE!!

Very helpful. Alex and David (Store Manager) are above and beyond professional. Will return in the future.

Cathy is such a great sales person. Very helpful!

Great

Our associate Catherine Gannon was great to work with! Highly recommend Ashley Furniture in Highland Indiana.

The entire experience was pleasant and professional. My sales rep, Mr. Smith was completely amazing. I will definitely return for future purchases.

Dimitri & the store manager were great people to work with. Friendly. Helpful. & no high pressure sales... also got me a great deal!! Beat lowest price i could find online.

Great experience. Easy, smooth and fast 👍🏽

Catherine Gannon was very helpful and informative in helping us to make a mattress decision. She was very patient and answered all our questions.

Great experience. Not pressured at all. Salesman was new on the job and there were a few glitches but over i am satisfied with how it all worked out.

Deshawn was the guys name. Took my mom in here to get a new couch. She ending up spending a lot more then she had planned but was beyond happy with her purchase. Everything g get delivered on 2-19-25. As for the service, my mom is old school, believed in good customer service, explanation of everything, and what would have been just a 800-900 dollar purchase turned into 3x that. All because of the way Deshawn carried himself. If you go here, I’d ask for him. He is willing to help, answer any question, will not pressure you, and overall is an asset to Ashley furniture.

Cathy, the sales representative was helpful. It was a pleasure to work with her. And I found a bedroom set I like and it was in stock. Thanks

Thank you Marcus for your professional customer service. I wish you continued success in your career. Thank you Ashley

Very nice experience. Salesperson was very helpful and worked within my budget.

Alex Herrera, made me feel at ease and never rushed during the purchasing process. From the moment we walked in, he was friendly and attentive. He allowed me to explore the items I was interested in and took the time to listen to my questions. He provided valuable insights based on my preferences and offered feedback on the furniture I was considering. Overall, it was the best customer service experience I've had!

Ordered all my furniture there for a new home. Very pleased with the time and attention that was spent on me. Will buy from them again

Great service and excellent help in finding thing’s

Great service! Thank you, Islam Odtallah, for your help and patience.

Delivery was quick and efficient, what’s not to like?

Everyone was nice and informative about the furniture we were looking at.

Great choices for chair we were looking for ! Alex was helpful, kind and not pushy:). Very happy with modern recliner we bought!

It's one thing having to wait for a delivery, I get it..BUT when you dont get ALL the pieces. That's A WHOLE NEW BALL GAME!! We made multiple calls and went back to the store a few times! Only for no one to know what's going on. Every time we called we had explain the same situation over and over again. Nobody put notes in the system about our issue of 2 major parts missing to put our bed together. I'll never buy from Ashley furniture again. I'll stick with Darvin!!

I gave one star not for the service but I’m disappointed with Ashley Furniture because in my opinion, they’re concerned with making profit and least concerned with having satisfied customers. I purchased the Altari Manual Recliner in Slate. I have a two piece sectional purchased from this store a year or so and I thought it would work with the decor. Unfortunately it didn’t. The chair was delivered January 15. I immediately called customer service to see if I could EXCHANGE not return, but exchange for the Alloy, a lighter gray. I was told “all sales are final no returns, I’ll take your information and someone will call you 2-3 days” I went back to the store, same day that it was delivered, and was told the same thing. I have purchased three rooms of furniture from Ashley along with other accessories. Purchasing furniture is not like shoe shopping with a simple exchange taking place, this I know. I would have paid for whatever charges needed. Side note, no one phoned me back from customer service. Ashley will no longer be my top choice for furniture shopping, if at all.

Islam is an excellent seller, if I wanted to buy something there again, I would definitely look for her.

My experience was great. The people were nice. They greeted me and they helped me out a lot. I would recommend anyone to go and visit Ashley furniture store in Highland

The service was short to the point and I was able to get what I come for a great you lady assisted me

Marcus was amazing with helping us find what we needed.

I visited the Ashley Store in Highland, IN on 11/23/24 and I had a great experience with the Sales Associate, Marcus. I was shopping for a swivel chair and a new rug. He helped me find a gorgeous brown leather swivel chair and an abstract brown and cream rug that were reasonably priced. Marcus was attentive, helpful, and friendly. We also found a pretty painting to hang on my wall at the entrance of my home. I was pre-approved quickly for financing and my Ashley card arrived in the mail shortly afterwards. My delivery came on 12/12/24 and it was smooth. I would recommend this store, especially because of Marcus’ service.

Marcus was an amazing sales person, very helpful and knowledgeable about all the products I asked about!

Satisfied with sales person very professional and friendly

Jen was our sales representative. She was super easy to deal with and explained everything very well. Price is fair. Also the only furniture store that manufactures their own furniture. Super fast delivery!!

My parents and I came in looking for a living and dinning room set. Jesse and Dimitri were amazing! So patient and fought hard to get us the best deals and money possible so that we could walk out with the couches and table that we had fell in love with! Definitely better than any other store we’ve been to! Thank you guys so much!

Horrible delivery service. They delivered us a damaged table. They gave us a different delivery date to replace it which was supposed to arrive at 3:00pm and they didn’t arrive until 9:30 pm with another damaged table. So now I’m going on my third delivery in which they keep leaving my table on the truck all day to get damaged on the truck. I asked them to just take the table back I don’t want to wait for another delivery and keep missing work with delivery after delivery and they refused and stated they can’t take the damaged table. So I am stuck with a damaged table. I never had these issues with Art Van when they were open or The Room Place. Sad that those places are no longer open.

Alex was great

Originally we started looking for a couch back in September and went to a few places. We wanted to have an open mind and see all of Our options. We'll we came back again today and we purchased a couch! I will say the sales person makes all the difference. Today we had Islam and she was the perfect gal for the job! We told her what we were looking for and she showed us where to look around. I love that she wasn't a pushy salesman and she left us a lone to sit and try all the couches. She would come check on us from time to time and ask if we had any questions. There have been a few places we didnt feel comfortable trying to find a couch because the sales rep were too pushy and not listening to our needs. We appreciate Islam making it a flawless and hassle free experience. She is a great employee and glad some sales reps are still down to earth when making a sale! Thank you for the couch and experience.

My salesman was the best!he did everything he could to make this deal happen!awesome employees!

Marcus was great and very patient!!!!

Yes my experience with Mr. Marcus at Ashley was truly professional very pleasant and helpful in every way. This is how customer service should be every where. Thank you for your professionalism.

The young salesperson was nice but she reassured us that there was no sales- after signing for the purchase my husband found the same piece of furniture online for more than $300 less. She stated “I guess we can price match” and we then had to start the purchase all over again. It just rubbed us the wrong way that we had to dig in like we did.

The guys who delivered and set up our furniture were professional and very nice!

Dimitri was Awesome. We will be back to see him soon to get our mattress.

Islam was patient and super helpful! Thank you to the store manager Jesse for staying open late for me!

Alex is a wonderful salesman anyone looking to buy see Alex he is honest

Dimitri was helpful, friendly and knowledgeable!

Dimitri is the best sales associate there is, he will work with you thru thick and thin I wouldn’t recommend anyone else besides him 10/10 very satisfied customer :)

Very professional team.

I was very satisfied with Marcus. He was very knowledgeable, patience plus very professional.

My experience with Marcus was great. I had been looking for furniture for a while, I’m glad that I decided to visit Ashley’s Furniture, Marcus answered all my questions and helped me make the best choice for my home. 5 stars all the way.

Went pretty well. The printer was not working properly, so it took time to get my receipt. No fault of the sales women.

I had an exceptional experience shopping at Ashley Furniture, thanks to Alex! From the moment I walked in, Alex was welcoming, knowledgeable, and incredibly helpful. I highly recommend Alex and Ashley Furniture for anyone looking for great customer service and quality pieces!

Everyone in that store was nice,polite and professional. I will be back to the store in Highland thank you for helping me fins exactly what I wanted.

Nice staff really knowledgeable and quick

Reyna and the store Mngr. know how to make a deal and made the experience impressionable. Wow great job

(Translated by Google) Very friendly, I am happy with the service (Original) Muy amables estoy contenta con el servicio

Diana at Ashley was wonderful! She guided us through our mattress purchase and answered all our questions thoroughly. Excellent

Smooth delivery with no problems great work

Alex was helpful and we appreciated all his insights into buying our furniture.

Had a wonderful experience a young man helped me named Marcus he was great I'm planning on going back to order something else and I'm going to ask for him God bless him that he helped me thank you

Diana Rosales was exceptional and made our experience at Ashley complete. We were able to find the items that we came looking for and felt like we received fare prices.

Great experience! Not pushy but was there to answer all our questions.

Catherine Gannon was amazing! She made the process so smooth and was very helpful and knowledgeable!

Ashley furniture never disappoints. We bought a sofa there six and a half years ago and it is still like sitting on a brand new sofa. With help from the friendly associate, we were able to find a quality bed set in our budget and schedule delivery. They also answered our crazy questions about our previous sofa, and gave us all the info we needed. Completely happy and will shop there again.

Marcus assisted me and my husband, and he was professional, respectful and knew how to answer all my concerns, we would definitely recommend Ashley to friends and family

Service great

I honestly don’t think customer service gets better than this Ashley home store has gone the extra mile at making the customer feel like their at home while also setting a stern standard of how they do business 10/10 would shop again

Cathy was awesome!!!

Had a bed and furniture installed with Ashley Highland . Brackets , screws all incorrectly fitted . Only way I found out was when my carpenter had pointed it out . Unhelpful dismissive customer service instore and was fobbed off to a different company to resolve my issue . Would never purchase with Ashley again after spending a sizable amount of money instore .

The staff was very kind and patient. I also appreciated their assistance with my purchase to get it in my car. Thank you!!!

I found what I needed and what I didn't know I wanted. Marcus was very helpful. Besides spending 6 hrs here I got what I needed at the prices I wanted.

Dimitri was very knowledgeable about the products you carry. Which allowed him to give us some great suggestions. He was very patient, kind, attentive and non-pressuring. Dimitri is a great 👍 salesman.

Cathy, our salesperson, was amazing. I’ve been in sales. I’ve been in customer service. She was perfect. Wasn’t clingy-offered just enough help and info until we requested more. Full of knowledge and suggestions. All items were readily available and we took delivery less than a week from purchase day. Delivery was smooth. We were informed all day of our delivery, what time we could expect them, how many stops ahead of us, etc. truly a wonderful experience.

Cathy Gannon was the best ever sales person. I will be back because of her.

Dimitri was excellent . Very happy with his service.

Great service and easy process!

Great shopping experience with Dimitri. I was able to get a good deal and he was very helpful. I highly recommend him; he is very knowledgeable and friendly. I enjoyed his stories.

I had a great Sales person his name is Dmitri Ratner, at Ashley Furniture in Highland, IN. He was very knowledgeable, experience and very helpful in helping me select my Furniture. I like to thank Dmitri Rayner for his time, patience and his service at Ashley Furniture store. Caroline Serna

Dimitri the salesperson was a pleasure to work with and I will definitely shop here again in the future.

Alex Herrera was amazing! He is honest, upfront and very helpful. We will go back and request him every time.

Dimitri was great to talk to and proceed our order fast.

Dianna was our sales rep. and she was very professional, kind, and helpful. The furniture we bought was beautiful. We would.go back to Ashley Furniture, and we would ask for Dianna

Catherine Gannon was so very helpful and informative with our purchases of recliners today. Very friendly and professional.

I have purchased several pieces of furniture from this location. All from Dimitri Ratner, he provides the best customer service.

Ashley is always a solid deal, flexible with financing if you need to, people are nice, shout out to Richard for making a great deal.

We had a very good experience and Reyna helped us with our purchase and she did a great job!

The gentleman who took care of us was very patient and wonderful took care of us and answered our questions.

I called looking for an extra large chaise I saw in gray. I wanted to see it in black as it was newly added to their site but not sure if they had it in the store for viewing. Jessie James was gracious enough to help me with the purchase. I appreciate the swift, attentive customer service he provided. The merrillville store could really take notes on customer service from these guys. Thanks again!

Wonderful Alex is Excellent

Cathy G.was AMAZING! Outstanding customer care! Above and beyond!

Alex was a very polite young man who pointed out every mechanical aspect of the furniture he sold to us.

Reyna was great very helpful and designed my whole room

A while back I bought a table and paid for a maintenance warranty. The top layer of the table started peeling within the first 2 weeks I had it. When I tried to utilize the warranty I was given a hard time and they refused to honor the warranty. I basically just relaminated the top my self. But geez that's shady only had the tables 2 weeks

Found just what I needed immediately, all with great customer service. Even offering us a cold bottle water on this hot day was an extra appreciation of service!!

Khaled was very helpful. We were doing everything over the phone when I told him I was just in there yesterday. I live pretty far from there and it was great that he was willing to help me get my desk without coming back to the store.

Our salesman, Alex from Highland, IN Ashley, was professional, knowledgeable and had great input on what furniture would work best with our color schemes in our new home! He was not overbearing and he gave us all the time that we needed to make our choices! We’ll be back to see Alex at the end of the week to furnish the rest of our home!

My experience was awesome. A Salesman was knowledgeable and the manager was very helpful

The salesman looked and acted like he couldn’t care less if we purchased something (which we did). He didn’t even have to try and sell anything because we knew exactly what we wanted.

If I could give zero stars I would. Ashley furniture in highland Indiana is RACIST. On multiple trips in the store we waited over 30 mins to be assisted even though the store was EMPTY! Then once we were assisted AFTER white customers who came in AFTER us. We were laughed at when we spoke about our wasted time, and when my husband ran to his car to get his ID they locked him out of the store.

Great

Went in to buy a couch from Ashley’s on April 7th this year and after we purchased, we were told by Reyna Hernandez it would arrive at the end of May. The end of May came and left with no couch and no update. We finally got ahold of her to then be told it’s coming July 2nd. July second came with no couch and no update. We go into the store to find out what’s going on and why we can’t get ahold of anyone to be told “I could care less whether you get the couch or not, it’s not my fault” by the same person. This is the absolute worst service I’ve ever had in my life and I’ll never attempt to get anything from Ashley’s again. Reyna Hernandez from Highland, IN should be fired.

Bought a couch at the beginning of April. We were told we would get it by delivery at the end of May, that came and went, no couch, no communication. I reached out and then they told us July 2nd, my boyfriend and I have YET to hear a response back, an email, a call, a text, SOMETHING. I feel like they just took our money and left us alone. Very disappointing. Was so excited for that couch.

Outstanding service, Kathy at the Highland IN store went above and beyond to help with the selection.

Alex and Jason were great. I was replacing 19yr old couches bought at ashley and a Wicks furniture kitchen table. Lol. Tyvm gentlemen

Affordable and good quality furniture. Love the bedroom set we bought in 2001. Now back for a dinning set.

Complete waste of my time and energy. I’ll never do business with them again.

Wonderful! Salesman was pleasant, patient and helpful with both my husband and myself. Couldn’t be better!

Found furniture for living room and purchasing possibly this week

Great service by Alex our salesperson.

Was very well taken care of, helped me feel really good about the purchase.

This is a nice place to shop. Diana was great. She explained everything and took her time with me. I highly recommend this store.

Sale lady. Was Awesome 👍 Diana thank you

Nice, personable, and professional team.

I love that person that took care of me she was very professional and polite she wasn't smothering me I felt comfortable she came around when I called her out very satisfied

Great experience. Salesperson was very helpful and professional.

(Translated by Google) They cheated for money, there is no return! (Original) Развели на бабки, возврата нет!

Enjoyable experience The service gentleman had no issues matching the price of the items I wanted to the sale price listed on the Ashley Website.

Our delivery was around the time it said they would be there. I was pleased with how they handle our furniture. They were careful and took their time. Thank you!

The quality of furniture was fabulous, the price high but worth it. The salesman was knowledgeable and persavive and the fast payment with credit card application.

Reyna Hernandez, was exceptional. She made me feel at ease and didn't make me feel any pressure. I will be recommending her to everyone I know. Thanks Reyna for all your help.

Great service!! Definitely will be returning again.

Visit and subsequent furniture purchase could not have been more pleasant. Dimitri was our sales person and was very professional, pleasant, and helpful. We bought a couch and intend to purchase more items, as the experience was so smooth and low pressure.

Alex @ highland location was very informative and helpful. Can’t wait to get my couch delivered.

Absolutely excellent service! Mr. Kahled (his first name) our sleep expert was knowledgeable, personable and professional. His help in addressing my husband’s sleep issues was invaluable. Ms. Diana was very informative about product information for the bedroom set. The store manager checked in to see that all was going smoothly but I was so excited about all the information I was getting I missed his name! I would definitely recommend Ashley Furniture in Highland!

Great Experience. Friendly, Knowledgeable. Made sure I received every possible discount promotion etc.

The salesman Khaled was awesome and very helpful with selection the perfect piece to my sister's bedroom set.

Fantastic place to shopping

Great experience with Richard. He was beyond helpful and very knowledgeable with all the products and made the sales experience extremely easy. We loved that he wasn’t pushy and didn’t try to force us into a purchase.

Most helpful.. thank you Cathy

Had great prices and excellent quality furniture. Staff really friendly and helped me get what we wanted within our price range.

Dianna at the store in Highland IN was fantastic ! We are moving from AZ to IN and she was able to make sure my order was placed correctly and put on hold until our move in date. She answered all my questions and was super helpful. Will recommend her and Ashley Furniture to everyone!

Very nice and respectful workers and very helpful

Dimitri has been very professional and helpful. He also made the shopping experience fun and enjoyable. We will look for him for the next purchase.

Poor took 2 months past time they said to get bed and it is damaged then they send someone to fix ...umm no it is brand new I want it replaced well have to send someone to see damage they come say they can't fix we will give you 58 dollars credit no I want it replaced set up apt another month half we confirm apt and now they say we did not confirm are u kidding now have to make a new ticket terrible customer service but they take your payment no problem smh find somewhere else to go they suck asked for supervisor and was told no I will help you and they don't speak good English so hard to undetsyand...smh

Good service 👍

I had a great experience with Ashley Furniture! They were very friendly and helpful

No sales pressure. Greeted us as when entered the store. Dimitri was Very personable, polite and professional. He was very patient as we were trying to decide on our choices of furniture. Dimitri, Thank You very much.

Great prices, friendly service

My experience was very pleasant the workers there were very nice & helpful.

My sales person Diane she was the greatest. Diane helped me look for what I needed until I was satisfied. In my eyes, she’s about pleasing the customers. Great job, Diane.

Kathy was very friendly & knowledgeable on our visit on 4.27/24 !!

I appreciate the ease of shopping and the fact that I did not feel like I was being rushed to purchase anything. Demitri the sales rep gave my daughter and me the space and time to discuss what was needed.

Do NOT go there unless you want to deal with headaches, frustration and high blood pressure from getting pissed off over and over because a bunch of mixed up pieces being delivered and then no one wants to give you your money back! Been dealing with a reimbursement issue for over 2 months!! First off, the warehouse sent the wrong items, turns out the store tagged them wrong, so now we had a second delivery and it was WRONG AGAIN! Then they find out they didn't even have the correct size we needed at all in stock(it was an entertainment system). So we wanted our money back. They came to pick up the furniture and only took one piece instead of it all because they also didn't even include the whole thing on their pickup order. So had to wait to get the rest of pieces to be picked up another day. My husband had to miss 3 Saturdays of overtime work just to wait for the damn wrong items to be delivered and picked up! The store blamed the warehouse and the warehouse blamed the store. We had to keep going to the store 3 or 4 times to check up on the situation because nobody was getting the process going unless we showed up to remind them or push them to do it. At one point we ended up buying the store display because that was the only correct size in stock but we had to wait for it to be discontinued, we got it for a better deal, then when I was trying to get the money back for the returned one, they tried to tell me that I would only get a partial amount due to the remaining balance of the new purchase! Excuse me!? What does a whole new separate purchase have to do with the first purchase that was fully paid for and now in the middle of a reimbursement process. Then they were like oh no never mind. 2 months later I'm still calling the Distribution Center to get my money back. Almost 2 weeks ago they claim they send it and gave me some ticket number confirmation for a debit deposit and a check in the mail, and nothing happens. Then I call today again, and they said that a portion was sent to my debit card $324.84, I check my statement, why did they only send $35?!! The rest is over $1, 000 to be sent in a check(I paid in cash for a portion) so has to be a check that they claim they sent last week. they said that they are so sorry and will send it now and will take 4 weeks or more!! I am beyond pissed at this point, I've been so patient and polite but now I am planning on seeking legal action and filing a consumer report, as well as contacting Telemundo Responds, they help with these type of situations and it comes out on the news for other consumers to beware. They were quick to take my money and so helpful but now no one gives a crap now, its my problem now of course! NEVER again will I purchase here and will share my story with everyone, I know 2 other people who had similar situations there, wish I knew their story before I went there!

Diane was great and awesome customer service and always good products

Thanks great service and explanation of product.

Excellent service and great product.

Good quality

Very polite staff. Very nice furniture well laid out.

Their delivery service is phenomenal. Alex and Charlie delivered my new kitchen table and Alex was kind enough to remove my old, very heavy, table for me. Very much appreciated!!

Extremely pushy. I came in and was greeted by a salesman before I could get too deep into the store. Which is fine that's their job nothing against that. However I told them specifically this was my first stop and I will be going elsewhere and if anyone else needs help take care of them over me. I let them know I spent a lot of hours in my office chair and it was causing me a lot of pain and I just wanted to try a couple options to see what I liked. They then proceeded to get one of the other associates who insisted I try their tempurpedic mattresses. Very annoying since I do not need one and was explicitly clear that I was here for a new chair. Whatever. I entertained them. Afterwards I reiterated what I was here for and they just said "what stops you from taking the mattress today?" OH I DON'T KNOW BECAUSE I CAME HERE FOR A CHAIR?! Went to Lynn's in the same strip mall and bought a $1400 chair an hour later. I will never be back.

The experience went well. The initial seller seemed nervous, but became more relax as we walked through the store. Was about to leave until team members stepped in. I thought that was great teamwork! After, receiving additional assistance and options, I made a great purchase and left satisfied. The entire team was welcoming, pleasant and provided good customer service.

Exceptional customer service!

I was very satisfied with our Sales rep Diana & am looking Forward to my delivery on Wednesday

Dimitri made the whole process very easy. Will definitely come back again. Delivery was within a few days. Very happy.

Very puntual and polite

Our associate that helped us pick our couches was great. Overall they were able to match the price of the couches we selected. What I wasn’t happy about was when we went to pick up the rug we purchased. It was the last rug available they had on the floor. We purchased it and went back 3 days later to pick it up. The rug was still on the floor. Sooo they proceeded to allow more people to step all over it and continue to dirty it even though it was already purchased. That was NOT OK!

When I arrived to Ashley was met by Alex he was very kind and respectful did everything he could to satisfy me in finding what I was looking for they did not have anything on the floor but he didn't stop until he found exactly what I was looking for and he did the job I will be recommending family and friends to see Alex at Ashley 😊😊😊😊😊

Had a great experience. Staff was very helpful and the whole process was quick and easy.

My sales lady Natalie was very helpful and knowledgeable

Good friendly staff

I went in looking for a particular piece of furniture and was helped but 2 young ladies working there. They were great (I wish I remembered their names)!! Coincidently they both had the piece I was looking for so their opinion weighed in on my decision to get it. Also, one of them called home to get a video of the furniture so that I could see the functionality of it. That was very sweet of her. Needless to say, I ordered it (not received yet) because it wasn't available in store. Nevertheless, the Highland team was great!

Very friendly staff and lots of great products.

My experience in the door, I was greeted with a smile and throughout my time in the store. Wasn't preaching to purchase anything and when i made my mind to buy I was still treated with that smile ☺️

I went to Ashley furniture looking for a specific couch set that they didn't have available anymore. The salesman was very nice and patient. I went back later with a few different choices and was able to purchase my couch set. Everything was taken care of quickly, and the process was smooth, I was in and out fairly quickly.

Professional, courteous, friendly, and knowledgeable people.

Ashley furniture is high quality furniture . They stand with loyalty to their customers. I'm glad I could take advantage of the interest free for 36 months! I can't wait to go back and continue to furnish my home. They treat you with respect and don't pressure you buy anything you are not comfortable with.

Natalie met me as I came through the door, she asked if I needed help, I said yes and I walked with her as she was showing me what I asked for, she was extremely patient as I went back and forth trying to decide what to pick, we laughed and talked as though we knew each other, she is naturally a people person, warm, witty, and fun to be around, I will definitely visit Ashley Store again, I hope she's there so she can help me again, I hope my comments get her the hefty raise she deserves, what she have is raw talent, thank you NATALIE MANSOUR❤️

Great, and a really good deal. Reyana was very helpful and friendly.

Comfortable atmosphere very nice and helpful

No pressure from salesperson allowed me to make my decision on my own

Went in with my Father to get a recliner. Was met by a salesmen named Dmitri, very good at what he does for a living. Then the manager, John, came over and we are walking out with a new mattress and adjustable base! Thanks two those gentlemen my Dad is now sleeping in his bed! Best decision ever! Thanks to Ashley Furniture!

The store was pretty well laid out and reminds me Wicks Furniture stores. I've always bought from Wickes and Ashley feels like home.

Reyna was very caring and attentive during our visit. She helped us find beds and a new rocking chair for our new home. Thank you for making our visit feel welcoming. It's more than just a sale here. They want to sew you happy.

Reyna was wonderful and very knowledgeable. My husband and I were shopping for mattresses and a rocking chair, which we found with Reyna's help. We would definitely shop here again.

I had a great shopping experience. My sales rep, Catherine Gannon, and the GM. John Mishorich were very friendly and knowledgeable. I told them what I was looking for and they found it for me. I would definitely shop there again.

My salesman Khaled Jandali was the worst salesman I ever seen didn't know a thing about the store and lazy. I could go on and on but I think I said enough

I met the most caring individual at Ashley's, Mrs Rayna. She mbv made my wife and I shopping experience such a great one and really blessed our say with her kindness and professionalism. Thank you so much Rayna

The manager came to me and introduced himself. That was very good. Then, he helped me with redeeming my reward. The other woman on duty was also very helpful.

Went in to browse and came out with some much needed purchases, Diana and John were very helpful with making the process go so smoothly. Highly recommend!

Cathy was very knowledgeable and help with any discounts

Excellent service and no pressure

The saleswoman was wonderful and so helpful. She helped me decide between 3 sofas. I was surprised I could get delivery so quickly. My niece went elsewhere and it’s taking her 3 months to get her sofa! I have shopped at Ashley before. Their furniture is well made and they have reasonable prices! Ashley is my go to for buying furniture

Amazing people I truly appreciate them

My experience at the Ashley store it was very good because I had a wonderful salesperson by the name of Miss Reyna Hernandez! I appreciated her knowledge and expertise in helping me to decide on which mattress to purchase as well as the base for my bed. She was filled with knowledge and answered all of my many questions, she had so much patience and she made me feel very comfortable in making my choices . I wanted to give five stars but the store hasn't been able to give me a delivery date because the base of my bed has not been located or is not known to be in stock therefore there is a hold up on my delivery and I really need my bed ASAP because I just moved into a new residence and I have no bed !😁 but I have received good service from the customer care department in assuring me that I should know soon whether they have my base or not in stock. I look forward to using my new bedroom set for a good night's sleep! LOL I appreciate it myself person again very very much, thank you Miss Reyna for your undivided attention and expertise 🤗 and your beautiful personality along with your customer service was amazing.‼️ I look forward to shopping at Ashley store again. I have already made an additional purchase online and I have my eye on something else as well thank you for this opportunity.

They were so knowledgeable about the furniture and they were so polite as well. I love this place

Great customer service!

I am literally in the store writing this review, looking at the furniture and I have been in here and entirely 17 minutes and all of the coworkers and all of the work is here are just sitting around. There is one mattress person helping out one person and the other ones are just sitting around not we can get me. I had all the intentions on spending money to buy an entire bedroom set as well as a mattress and the adjustable base and I will be taking my business to the Ashley‘s on Cicero Avenue. They do not appreciate minorities here, apparently.

Working with Dimitri Ratner today was a very pleasant experience. He was very knowledgeable about beds and mattresses and shared that throughout the sale. He also helped us purchase 2 new recliners. We will be back to work with him again.

Love the patience and care that was put into the time we did our shopping.

Very friendly and great customer service.

My sister and I went to this store looking for new furniture and we had a great experience. The sales lady named Diana greeted us right away and was very helpful with our questions about the furniture. She even helped us with figuring out what kind of financing we qualified for which was nice. Definitely will keep this store in mind for future furniture and mattress purchases.

My sales professional was very patient knowledgeable and understanding it was a pleasure working with him K JANDALI.

I was very pleased with my experience. Alex was very knowledgeable and attentive. From the moment I walked in, Alex made sure I found what I was looking for. Thank you!

I strongly urge you to reconsider giving them any of your business. The only thing more terrible than the quality of their furniture is their customer service. I recently had an unfortunate service experience with this specific store. From the store level up to corporate, the customer service was consistently disappointing. I purchased a sofa, love seat and ottoman and each piece is having fabric and/or structural ssues. The furniture quality left much to be desired, with issues emerging shortly after purchase (photos attached). Even with purchasing the extended warranty coverage, which we were explicitly told would cover ANY fabric or structural issues, was denied despite all the extended warranty claims stating our exact issues would be covered. Very deceptive business practices with this store and a very poor reflection on the Ashley Furniture company.

Diana was pleasant professional and attentive. She was very patient and didn't try to sell the product. She projected genuine attention to what was needed.

Khaled the salesman and the service manager (cannot remember her name) were great to work with. They both worked together and met our needs for our recent purchase. This is our 3rd purchase over the years from this store and they have been great every time.

It was like a trip back in time. Display and merchandising was blah. The furniture all seemed kinda the same and prices seemed a little high but isn't everything? I'm more interested in quality and durability , just tired of short lifespans. I would have been interested in learning more but didn't feel it.

The team representative Cathy Cannon was very helpful and professional. She has a wonderful personality. Thank you so much.

So far I am on round 2 of rescheduling delivery since they keep delaying my order and after reading these other reviews I am now just going to cancel my order and save myself the headache 👎🏼 we had to spend Christmas with no living room furnature 😥 Updated: my furnature came 2 days after this post in which 2 items were damaged and one of them even had blood on it, the warranty process has been very frustrating to say the least 😥

Cathy was fantastic. A true pleasure to deal with. 👍🏻👍🏻

the worst customer service I have ever had!! I've tried for over 1 hour to get someone on the phone for a problem with my order and still no luck!! I've been waiting over 2 weeks to get this issue resolved and still have not gotten anywhere!!! Requested a manager call me 3 times and still no call!! Absolutely horrible!! I spent over $9k for furniture and this is just ridiculous!!!

Diane was excellent. She answer all the questions about the display and with delivery.

I went here to try out a couch that I found on there website. The women working there helped us find it. She then said the price which was a $100 more than what I found on online.

Fast delivery!

Everything was really Great...until time for delivery.. 4 times I brought items from your store.. every time delivery was wrong or late. Once I had to wait 9 months, that's not okay..

Very helpful good prices and excellent projected delivery

Professional service from Natalie. She allowed me to walk through the store without any sales pressure, therefore allowing me to make the perfect choice. I will definitely return. I got a great deal!

Cathy was great, knowledgeable, and helpful.

Great experience! Dmytri was an excellent salesman, checked with us when we arrived and let us shop around without hounding us. When we were done we let him know what we wanted and it was a quick and painless process. He gave us a great deal as well!

This was so easy. Demitri was very patient. My husband had a stroke and is very slow getting around. Demitri waited until he was seated and explained everything in detail. Just great customer service from start to finish.

No Problem today, hope. I am able to say the same where it's finish and done.

Did not know that there was a no return policy

Place and salesperson were incredible. Will return always. Ty

It's a lovely store. Staff was incredibly helpful! Financing was easy. We already knew what we wanted so it took under 30minutes to complete the whole purchase. Will return to shop for more!

I went to Ashley Furniture to choose a new couch with a chaise lounge attached. I was pleasantly surprised to find my perfect comfy couch for the holiday season. Cathy, greeted me warmly and listened to all the features I was looking for and helped me narrow my selection. She was not pressuring me, but allowed me to comfortably make a decision. The order process was seamless. It will be delivered just in time for Christmas. Thank you, Cathy and Ashley Furniture for providing quality furniture at an affordable price!

The staff is very professional and personable. Cathy is working with me and was able to offer me a better dining room set at a discounted price. She’s very easy to work with. Looking forward to making more purchases at Ashley Furniture. 😊

Alex was great!

I was greeted when I came in and the salesman was professional and polite. Nice experience overall.

I love my furniture and the delivery guys were great, but… I didn’t like the fact they were hustling for a decent ($50) tip, because they had to move a few things in the hallway. I don’t mind, I guess, because I live in an apartment building, but darn… $50?! Hell I’m struggling too! I was going to do $20/guy x 2 = $40. Lol Anyways, thank you

Has very nice furniture, reasonable price

Great customer service, reasonable prices and the furniture was delivered as promised.

Great customer service! Very professional. Great quality furniture.

Great

Great selection for good prices & staff were all very helpful !

Great Experience! Great Deal. See Demitri, great guy, worked with us well.

Excellent service and time for our visit. No pressure.

Great.

It was a bit confusing, we were told 30% off but only received 10% off. This was before noon

The salesclerk is very nice and patience. Looking forward to arriving and experiencing the new sofa

I went in on Black Friday for a living room set. I has not had pleasurable experiences in the past so I was apprehensive. However, the floor manager was awesome. She resolved an issue with a previous authorization hold on my Ashley card. I was able to get my set no money down in the color and style that I wanted. I wish I could remember her name but hopefully they will know who I'm talking about. Thank you for doing an awesome job!

Nour and Rena went above and beyond in service!

Good morning; dealing with you is very classy and credible in dealing. Thank you very much.

Very prompt and courteous

Great customer service in store shopping. Perfect and great delivery service.

Great experience and delivery team. Thank You!

Alex was amazing from start to finish, he let us wander for quite some time until we landed on the perfect furniture for our new house and made sure the customized sectional was extremely what we wanted. Alex went above and beyond ..my family and I cannot stop talking about how outstanding his customer service was to us. We knew we were in great hands with him, and anyone else who goes there to get their furniture. We will be back. Thanks again alex!

The store was quite empty(7pm)so we had time to walk through the store unencumbered. The salesman were very helpful and knowledgeable. Made a needed purchase.

Great Customer Service.

Beyond disappointed with Ashley Home Store, the delivery team damaged our home and when I called customer service they let me know that since it was past 72 hours since the delivery was made they were not responsible for the damage. When I reached out to the sales associate who helped us as the store she connected us to another random number who then pawned us off on another third party. Will not be shopping at any Ashley location in the future.

Good stor and pipel

Alex was very nice and patient as I wandered around looking for just the right piece of furniture. Once I found the right one he was able to customize the size for my space. Will definitely be back for bedroom furniture in a couple of months and he will be the one I will be looking for.

Our house is full of Ashley furniture. We had a salesman this time, heavy smoker, VERY rude. I don't think we will be back, not to that location anyway. (Found a better deal at lazy boy 😄)

Friendly sales,knowledgeable and helpful. Lots to select from and priced a little on the high end for some items.

Very good salesperson helpful and reliable. Beautiful furniture thank you

Reyna was very patient with us, she explained everything very thoroughly. Nice choices in the store. 😊

Our sales team was very kind and professional....our furniture is great...thank you to all involved, dedication from the delivery driver also....

Our sales person, Khaled, took time, explained the product, answered our questions without pressuring us to buy. He printed out the deals he could give us, we went to lunch and discussed the choices, returned with our decision and a few more questions and made our purchase. A pleasant experience.

Sales lady Cathy was extremely helpful and knew

Dimitri was very kind and helpful. He cleared out my doubts about the purchase and explained me the financial procedures. I am very pleased with my visit at Ashly’s

Alex was very nice and answered what ever questions I had

Eric, was awesome. Very knowledgeable and got us exactly what we needed. We would buy from him anytime

Most of the furniture is not real, man made materials

Cathy and Dimitri were so helpful. I think we got a great product for a good price.

Diana was courteous, friendly, very helpful & understanding with our order!

The employee who helped us was very knowledgeable and pleasant.

My 20yo daughter and I only made it 10 feet into the store before a sales person came up to us, which is fine. But when we told him we were only browsing, he actually walked up about 3 feet behind my daughter and stood there. Which was way awkward and weird. Then he followed us around the store watching us like a hawk. I'm like, yes, I'm going to just stick this sofa in my purse. You got me. We didn't stay long because it was uncomfortable. Very bizarre sales person.

I was very happy with the selection and ease of purchase. Walked in to buy a desk I saw online, ended up getting a matching bookshelf too. I was happy with Gena who took care of me and was patient with me when I changed my mind. She had a good eye for my vision. I’m looking forward to going back for my living room furniture.

When the Ashley Home store opened near our home, my family was excited at first, as we had shopped from them from a location farther away in the past and were happy. Unfortunately, both times that we have shopped at this new home store, we have been terribly disappointed. We understood the long wait for one item, but after it finally came, it had numerous chips and scratches in the wood that I ended up fixing myself because no attempt was made by Ashley to remedy it. I believe we ended up getting a $100 dollar discount, but I would rather just have a good product in the first place. More recently, we ordered a set of eight chairs and a dining room table. The assembly of the table was botched and we immediately called Ashley the moment we noticed how the technicians had damaged the underside of our table when they assembled it. That was July 2, 2023 - nearly three months ago. Ashley has repeatedly told us that they will send someone within a week or two weeks during these past three months, but nothing has ever happened. Again, we took off a portion of the price, but I still do not have a working dining room table and have been not been able to invite anyone to my home for dinner yet. Do not shop here. They are unprofessional and will end up wasting a lot of your time.

Called to get some basic warranty information and Rosa kept me on hold for 25 minutes. Stay away and spend your money were its appreciated. Ridiculous!

Our experience was great, the associate Eric Warquier, was amazing. He really took his time to provide excellent customer service, he was very knowledgeable and patient with us in our decision making. Overall, my husband and I were very satisfied with our service and happy with the choice we made for our purchase.

I was at the store today and the employees were all very friendly and helpful. I found what I was looking for with Alex’s help He was very helpful and answered all my questions. He was very efficient in getting my necessary info and having all the papers signed. It was a good experience for me and I appreciated the whole procedure and purchase. Thank you

The man that helped me was great. He found everything I needed. Now I can't wait to get my furniture.

Great sales person that was very helpful n made great choices for me at a great price 👍

Great service, was very helpful would definitely recommend

If I could give zero stars I would. Absolute worst customer service. Will not ever be back. Diana was not helpful at ALL!!!!!!!

Dimitri treated me with respect and courtesy! Enjoyed his customer service.

Over priced and I had to hound my salesperson! Store was empty . Wasnt a fan and no one was friendly

Cathy was so knowledgable and helpful. I described what I liked, and she showed me some great options. Can’t wait for the piece to be delivered!

The sales man was excellent and knew the merchandise very well!! He helped us through the whole process. We will be back

The reason why I give five stars is because the entire staff were very nice. Especially my sales person Reena excellent. Not only is she good at sales, also as just a beautiful person.

Friendly.

The service person was real kind and patient.

My husband and I had went to 4 different furniture stores and could not find something we loved or at a reasonable price until we went to Ashley’s, Demitri was beyond helpful and got a great deal on our new sectional! Thank you!

Alex was great help. No pressure in buying merchandise, and really was trying to get the best fit for what I was looking for. I actually have an account with Darvins but ending up buying from Ashley. Thanks again!

Very informative & helpful great info

The sales associate was knowledgeable helpful and friendly. Sorry I forgot her name but she was great.

I don't know what happened to my previous post. My husband and I returned to Ashley furniture because we brought the whole floor set up for our living before. As we entered. Eric was our salesperson very knowledgeable (2 stars). I decided on the 3pc set with a reclining seat and adjustable headrest totaling around $6000. So, as we walk through the store, we look at all the different sets. My husband couldn't believe not one of the workers spoke to us as we walked around the store. He politely grabbed my hand, and out the door we went. However, we were in another store where all the employees speak whether you're their customer or not.

Salesperson was very helpful in finding a bed

I'm not going to rate the store until they call me. GIVING THEM A CHANCE TO MAKE IT RIGHT. Customer service Has email THEM twice already.STILL NO CALL.

Great service, no pressure, worked with Dimitri and his manager. They were very helpful in all aspects of our purchase.

What a great experience! Went there and was helped by Kathy who was very nice and informative and helpful! I left the store to check out some other places and decided to go back to Ashley because I was kinda set on a sofa that felt homey! Dimitius I think that’s how you spell his name (sorry if I misspelled) helped me on the second visit and was very kind and professional. I had a great experience at Ashley’s

First time shoper and highly impressed with the Customer Service.

Very professional

Great customer service, very knowledgeable

Very good customer service.

I just brought a couch from Ashley this week. The process was amazing and the pricing was great for what I purchased. The delivery is a little high and takes a while but overall my experience was great. The furniture is always durable and long lasting.

I had a wonderful experience my salesperson was very detail, friendly she really went the extra mile making sure I was satisfied. Great customer service!!

Very friendly and patient when waiting on me. Answered all my questions and made sure I understood the process. Customer service is key and I must say they were on point with that.

Our sales person Dimitri was very very knowledgeable on all the mattresses that we had looked at. He was able to answer all questions that we had about them. We decided to buy a new Tempur-pedic king-size and are waiting for our new bed. Should be here in a couple days. Thank you Dimitri and Ashley furniture.

Cathy was very helpful and patient in helping me purchase a new bed and mattress.

I enjoyed my visit. Ashley furnished my entire apartment with beautiful furniture that I will enjoy for years to come.

Alex was very helpful!

Had an overall great experience here. Reyna was very thorough in showing me what I was looking for and also very helpful. I will keep coming back to this store.

Good service!

The sale lady was very understanding and patient. She was very nice

Great experience shopping for new mattress. Sales Professional helping us was very good. Explained the details and did not pressure us.

Very warm helpful and inviting

Really nice prices will be back soon

One of the worst furniture store. I have recently purchased two sofa sets and out of them they delivered a broken one. I called the customer service on the same day and told them the installation was done properly it completely looks weird and what I saw at store was looking good but what you have delivered looks worst. They took couple of months to address but they are not ready to resolve it. The worst Ashley says all their sales are final but not ready to replace or refund even it is their fault. I literally want to very bad words but my manners is stopping. I do not recommend this store for any purchases.

Walking in the store everyone was nice and Diana was helpful on all furniture.I am so happy I went to Ashley

Sales representative. Made me feel at home very informative. Kind

It was not my first and won't be my last. Everybody was nice and helpful. Will recommend it to others.

Great service found what we were looking for and our sales rep was very helpful and answered all the questions we had.

Dimitri was awesome. Soo helpful and nice, allowed us time to look on our own and we were able to find the couch we wanted!

Stopped in to look for bed and chairs. Salesperson Dimitri was very pleasant and provided good customer service. Will definately shop there again.

Found just what I wanted and Dimitri was very kind to work with.

Nice selection to choose from. Great holiday sales price. Our sales person Jeff was excellent. Very helpful, courteous & efficient.

Timing,professional knowledge prices great experience

Ashley homestore has some great prices. Catherine was amazing! She was very knowledgeable and helpful during my visit. Catherine is the one to see!

Everyone there was very helpful and made sure I was pleased with the outcome of my transaction the store is wonder but waiting on my bed is where the problem came in I purchased the bed in the beginning on they I just now got my bed on the 20th of October knowing the item is on back order the store still sales the bed. Will not shop at Ashley again but I give the store 5 stores that is all

Very good service 😊

Khalid is THE best salesperson and Highland is THE best location. In 2022, I had SOOOO many issues with a different Ashley location even to the point of filing a BBB complaint. Fast forward 11 mos later (yes 11 mos) all issues are resolved except for 1 which must be resolved with Online Management instead of Corp (so I’m told). Despite ALL of the grief I’ve been through (ex, they delivered defective sofas 8 times…yes 8…I eventually paid additional money to change sofas…trust and believe there was SOOOO MUCH more drama than that), I needed something and made an intentional choice to purchase from Khalid in Ashley’s Highland IN location as he and his manager stood with me during those 11mos and assisted in making things right as much as operating procedures would allow them. And guess what, Khalid even thanked me today for trusting him and coming back (what I’ve been through, I should never deal with Ashley again, let alone write a 5 Star review.) I APPRECIATE Khalid for thanking me and realizing that I spent money trusting him. If he would have no longer been employed with Ashley, I would’ve walked right back out the door. Long story to say—I support salesperson Khalid (and his Manager) and the Ashley location in Highland IN.

Pleasant experience

Great experience with sales person very knowable

Great selection friendly staff

Eric was very helpful with our purchase. He offered us several options for payment. He went into detail about the products we purchased. We felt no pressure to buy. Three years ago, we came in to purchase a bedroom set. It was a 1.5 hour ordeal which left us leary about returning. We left upset with no purchase. I'm so glad we came back! Eric was patient and knowledgeable. His goal was our satisfaction! Thanks, Eric for all your help!

My sales rep Jeff woods was excellent . Three stars only because y'all having issues with the system.the issue with your system's been down since I was in the store Saturday. he wasn't able to schedule a delivery appointment and I've been calling all morning it's saying the system is still down looking for a call back text message email telling me something.

I will NEVER purchase Ashley products again! I have purchased Ashley products from third party vendors in the past and even they took better care of me than Ashley! Last week I purchased a bedroom set directly from Ashley and everything arrived damaged except the chest. There was even a screw left unfastened to the frame. When I went to screw it in, I realized that I didn't have any of the tools that came with the bed. As I am walking outside, I am met by my neighbor who hands me a different set of screws and a Allen wrench that she found in the street where they unloaded the furniture. Frustrated, I went to finish moving what the delivery guy should have only to find, it was stripped! Immediately I tried to call customer service only to find there was a system outage! I tried texting the number, on the recording and eventually got someone. After going back and forth and sending pictures, they told me they would order replacement parts and send a technician out to repair it. When I asked what the replacement parts were, it was only the hardware! When I inquired about replacing all of my scratch pieces, get this, I was told it now falls under the warranty and can only be repaired not replaced. Imagine someone telling you that they're going to repair your 6 hour old furniture because it is now under warranty. The nerve! I will be calling corporate tomorrow and will never shop with Ashley again! It's a real shame, because I have purchased multiple Ashley items in the past ranging from sofas to tables. I have only had a bed arrive damaged one time and the furniture store replaced it immediately. I wish they delivered to the suburbs otherwise I've never would have gone through Ashley and had to now boycott their products!

Eric did an amazing job with getting the order together and switching it few times. I was very indecisive on what I wanted and he reassured me that it was OK and I can take my time. Overall great experience! Thank you again!

Jeff in Highland, IN was awesome!! I love my set and it was exceptionally priced!

The model of the couch I went in to see wasn’t in the showroom which is the only reason I didn’t rate 5 stars. But the staff at the Highland location was amazing. They informed me of upcoming sales and warranty policy differences.

Walked into the store and got asked if I am over the age of 21, rudely said “oh you are?” Then walked away. Will not be buying any furniture for my first home at Ashley, what a huge turn off.

Diana assisted us in finding a couch. She was so helpful! She answered all of our questions and made it easy to understand our options. She gave us suggestions for selecting the right couch. She was also very accomodating. The process was extremely painless.

Cathy was very friendly and knowledgeable!! Manager made sure she checked on every customer so was impressed

We have dealt with the same salesperson on three different purchases . He's knowledgable, and patient. Two good qualities

Very friendly and answering all of my questions

Dimitri was so nice and very honest. At first I had a bad experience with my couch before reason for looking for a new sectional. He made me feel comfortable again and trusting again. He was very patient with me and helped me anyway he can.

salesman Alex , was helpful and patient.