Ashley Store Highland, IN

THE SALEMAN VERY HELPFUL AND ALL OF THE STAFF. I GIVE FIVE STARS...

They just said that I'd receive a refund due to their inability to deliver on time and then didn't gave a lesser refund than they promised. I mean don't say one thing and do another, that isn't good customer service.

REYNA MADE OUR DAY GREAT CUZ WE WENT TO THE STORE IN MERRIVILLE AND THEY IGNORED US SI WE CAME TO HIGHLAND IN AND REYNA.HELPRD US AND SHE WAS GREAT

I knew what I wanted , when I came into the store. All I needed was prices & thank you to the store managers Dimitri, I can’t remember the other gentleman‘s name but they gathered the information and I placed my order and on my way I went.

We had the best experience today with sales rep Dimitri at Ashley furniture in Highland. He was friendly, knowledgeable and very easy to work with. We purchased a couch and recliner for our brand new house. Thank you Dimitri for making everything so seamless.

The staff was very nice helping us with our selection and checking out was quick and easy.

My experience was great, quick and to the point. Marcus made it easy and pleasant!

Horrible customer service they messed up my address for the delivery! They gave me a wrong delivery date

I stayed longer than I plan too. But for the most part I was happy with the service..

Our experience buying new furniture was good. Reyna was great & super helpful & knowledgeable

I’ve been dealing with Ashley furniture for a long time , even when I was oversea in the Middle East, my whole house was furnished by Ashley , they never fail. In my opinion furniture and design are on point. Plus I like this location , Alex was helpful and respectful we loved his energy , will be back to finish the rest of our new house furniture .

Great! Dimitri at the Highland location was so kind and helpful, and patient even when I was taking awhile to make a decision on which sofa I wanted. Just had the sofa I picked out delivered today. They were also very friendly, fast, and efficient. Very good experience all the way around. 🙂

Went there looking for living room furniture. Sales people were very friendly and helpful, that is, until they got my money. Had a damaged piece delivered and called the sales person. He states he would let his manager David know. Never received a call back after multiple calls. A month and a half has gone by since delivery. I had also bought bedroom furniture with the wrong bed being delivered. Spent over $16000 and just been getting the cold shoulder. Would not recommend to my family or friends shopping here nor will I be giving anymore of my business to Ashley furniture. Very disappointed with the service after purchase.

We were graciously greeted at the door by Marcus. The manager (can’t remember his name) was equally gracious and helpful. Highland’s Ashley furniture was a great looking for furniture experience.

Hassle free and stress free. You have free rein over the entire store with no shadows behind you.

Do not waste your time and money

The most incompetent group of people I’ve had the displeasure of dealing with. Would rather live in a room entirely made of concrete than spend a dollar at this sorry excuse of a retail store.

I will never purchase from the Highland store again. Was supposed to get a delivery on 12-17 I never received, upon calling the said it was on lay away even though I paid for the chairs in full. There was a computer clinch they said and I had to go into the store to fix. Not once did Reyna say I am sorry or apologize. She just said I don't know what happened. As of right now they maybe able to deliver 12-18 not even sure waiting for call. They had no problem taking my money but following up on my order and customer service is terrible. Update 4:45 pm now am I not getting my chairs on the 18th. The delivery has been pushed back to Tuesday the 23rd a week later than promised. Was told out of inventory, they must have sold my chairs to someone else, because they had the inventory on the 8th when I purchased. Never again will I purchase from Ashley!!

Customer service was exceptional. I would say i got a great deal on a sectional. I’d recommend seeing Kathy for your needs she’s a great person. 🙂

I bought a living room set and it was delivered today. I just want to say the delivery guys were super!!! They came in set my furniture where I wanted it without causing any damage to my property 💯 those two delivery guys I give 2 thumbs 👍 up beautiful job thank you Ashley any my furniture looks GREAT!!!!😀

I have nothing but good things to say about my in store experience. The young man Marcus really knows how to sell furniture. I wax really impressed. I got everything I wanted at great price. I thought it was great value. They had low, medium, and high prices, so there is something for everyone's budget. Can't wait to have my pieces delivered so I can't start enjoying them. It was my first time at Ashley's, and I will definitely be going back for future needs. 6 months interest free was another great perk. I'm glad I decided to go there, because they always send me texts with their special deals.

It was good

Very friendly staff at the store location. Alex, my representative, was very helpful and thorough. However, it has been 3 weeks and I have yet to receive any information regarding my order. I was told that I would receive a $329 credit due to “No use no lose” promise. My order is still pending and with no updates. Customer service cannot help me and I haven’t had the availability to visit the store again.

My wife and I were on a mission to find a new sofa and love seat along with some end tables. We were able to browse the entire store without being pestered by sales people. Once we found what we were looking for, Dimitri was very professional and answered all of my questions. He was very pleasant to work with and our order was completed very promptly. Also I could not believe the quick delivery timeframe. It was a very pleasant experience overall.

Sales person was very helpful and friendly!!

Marcus was awesome! He really took his time helping me find the right couch and made the whole process super easy. He listened to what I wanted, showed me a few great options, and never tried to push anything on me. You can tell he really cares about helping people find what fits them best. If you’re shopping at Ashley Furniture, ask for Marcus he’ll take good care of you!

Great service

I love this place. Prices are fair but the main reason why I came back after checking other stores was because of the employee, Rodolfo Herrera, he was very patient and helpful!

Very relaxed atmosphere. Salesman was personable, informative and relaxed, no pressure. They was a variety of styles and prices. Something for everyone.

We saw a sofa that we liked and our saleswoman was very helpful in us purchasing the item.

Went in looking for a couch and dining room table with chairs. Asked the worker named Dimitri how to read the prices because they were confusing. Willing to pay cash for everything that day and he was incredibly rude and insulted us by saying we must have not bought furniture in a while even though we purchased a $4,000 couch last year from them. Completely lost a sale and will never go that location again. I’d Avoid dealing with him at all costs.

Dimitri was helpful and not pushy.

I would never shop at this store again the customer service is by far the worst I have ever had to deal with. They didn't know answers about anything I asked, they refused to let me speak to a supervisor. They did say what their policy was in ref exchanges i met the requirements but they refused to exchange. I guess I'll have to go into the store and deal with this in person. The store says call customer service, customer service says go to the store. This is the biggest regret I've ever had buying something from this store.

Recently purchased some furniture from Ashley, the process was smooth, efficient and very pleasant

Great service

Great service no hassle

Renya H was an amazing help. We would go back.

(Translated by Google) Excellent (Original) Excelente

We had a great experience shopping at Ashley Furniture in Highland today. Many thanks to Cathy for her help and expertise. Thanks to her, we found a beautiful end table that meets our needs, and we were able to take advantage of a 20% off sale. This store has a variety of furniture that will appeal to many shoppers. The store is clean, well stocked, and has a very kind and friendly sales staff. Thank you, Cathy - you made our shopping experience easy and seamless!

Wonderful experience. I always shop at Ashley s

I love it

Great experience with Marcus! I was in a hurry and he listened to what I wanted and got me out in a timely manner. The furniture and protection plan are amazing! Awesome customer service.

It was a great shopping experience and the salesman Dimitri was excellent provided quality service and salesmanship he deserves a raise

Reyna was incredible. Highly suggest you go see her. She was friendly and so kind. Was able to get us exactly what we needed. Thank you Reyna your the best

Good experience. Dimitri was a good salesperson.

Alex is the best, he has a great approach and great smile.

Very nice and polite... Treated us with respect.... And treated us like a valued. customer!

Great selection, amazing customer service from Alex. He was very knowledgeable and answered all of our questions! We will definitely be returning for our future furniture needs!

The salesman Alex was super helpful, answered all my questions and got me a great deal. The manager David was also fantastic helping me get the best deal possible.

Marcus the salesman was very helpful.

Islam was simply wonderful to work with and we put her through the ringer! Great shopping experience.

Love my vases and the service. Marcus was awesome - my husband and I will be visiting again.

The furniture choices were great as was my salesperson. And, when I was encouraged to make my purchase with an Ashley credit card, I went for it immediately and here's why: I was told that the purchase with an Ashley credit card would be interest free for one year if the balance was paid in full by that time. Today, 9/14/25, 6 months after making the purchase, I was shocked when I went to pay the balance in full ($175) to find a "deferred" interest charge of $207. READERS: If you financed your purchase with Ashley, please read all the fine print on your first statement. Better still, get any and all such promises in writing if it's not on the sales contract. I FEEL TOTALLY BETRAYED AND WILL NEVER BUY FROM ASHLEY AGAIN. FOOL ME ONCE....

Reyna was amazing and helpful. We loved buying our couch with her.

Great customer service, the sales reps aren’t pushy. I told Alex what I was looking for he pointed me in that direction looking for end tables they helped me use a store credit from the Orland park Ashley store. Very satisfied! Store has beautiful furniture had to exit before I purchased something else.

Thank You so much for your help in helping me to a Dresser you were very helpful and kind this is for the young lady Mis Islam Odtallah kind being the kind person that you are with everyone that walks in the door as soon as my son and I walk in you had a big smile and you greeted us and I Thank You for that.

He is so kind and helpful

The manager and Tevin were GREAT. Great store great people what more can you ask for

Just purchased this table set with a couple of extra chairs, bench and 5 year warranty. Salesman was not pushy and manager gave us a decent deal with promise of a delivery and set up by the end of the week.

A follow up on my last review, Ashley Furniture, do not buy anything from this place. They do not care about customer service. They only care about their bottom line. I bought a recliner from the Highland, IN location, I had ir delivere. After a few days I wasn't happy with it, it was a power recliner. I did not like the powe part, so I went back to Ashley's to exchange it for an manual one. They told me all sales are final. The store manager told me perhaps they may, but she would have to report to higher-ups to see, she told me she would get back to me, she never did. I did get a response from my last post, it said to call them or text them and they would like to talk about this situation, I did request a call back, of course Ashley's never called or responded back to me. So they really don't care about customers, all they care about is making the sale, a screw the customer. So again do not shop at Ashley Furniture. I usually shop at Value Furniture, I just want to try Ashley's. Never again, giving my future business to Value City Furniture.

Customer focused

I went in today just to browse for a sofa, and I absolutely found one that I felt met all my needs. I worked with an awesome sales associate, Rodolfo(Alex), at this location in Highland. I highly recommend working with him and shopping at this location for your furniture needs.

Alex H was so helpful and kind. Very thorough and helped us get a GREAT deal!! Highly recommend.

Mr. Smith was very professional knowledgeable and was able to assist me in every area of my Purchase.

Cathy was a great salesperson. Very knowledgeable and helpful.

Steer clear and stay far away from Ashley Furniture in Highland, Indiana. They took advantage of my 84 year-old friend by hiding their “no returns” policy in the fine print and never once explaining it to her when she bought a recliner. Within a week she tried to return it, and instead of doing the right thing, they gave her the runaround for over a month with dismissive phone reps, endless texts, and zero accountability. This company doesn’t care about people especially not seniors. They only care about locking you in, taking your money, and hiding behind technicalities. It’s shameful, dishonest, and predatory. Ashley Furniture Highland, Indiana you should be absolutely ashamed!

Sales man Dimitri was outstanding. No pressure which is unbelievable.

Beware – Ashley Furniture in Highland, Indiana preys on customers, especially the elderly. I am 85 years old and Ashley Furniture in Highland, Indiana has put me through an exhausting, heartbreaking ordeal that no customer especially a senior should ever experience. I purchased a recliner, and within a week I told them I did not want it. Instead of honoring a reasonable request, they hid behind “fine print” that no one explained to me at the time of purchase. Not a single person told me there are NO RETURNS. They let me find out the hard way—after they had my money. What followed was a month and a half of runaround: endless texts, unreturned calls, dismissive “customer service,” and the worst part, never being able to reach the actual store or the salesperson who sold me the chair. Instead, you’re funneled to a 1-800 number where bots and agents read scripts and assume things are broken without ever sending anyone out to check. They even suggested replacing parts on a brand-new chair parts I didn’t even know were broken! This isn’t customer service, it’s corporate gaslighting. They have wasted my time, my energy, and quite frankly impacted my health. All I did was try to communicate like any reasonable person. Instead, I was stonewalled, dismissed, and taken advantage of because I am an elderly woman. If this is how Ashley Furniture operates, hiding critical policies in fine print, refusing accountability, and treating seniors like disposable wallets then I warn anyone reading this: do not spend a dime here! They care about profits, not people. Ashley Furniture Highland, Indiana, you should be ashamed.

My wife and I wish we could give Alex Herrera 10 stars. You tell him what you're looking for, the style, and the magic starts to happen. Alex knows the store inside and out. Alex knew textures, material, whats online, was honest with various recommendations, etc. This is the second time we've had the pleasure of working with Alex. We just bought a bedroom set 2 weeks ago and Alex customer service was amazing. My wife and I came into the store today after just leaving Macy's furniture store downtown and saw nothing we liked (everything was online can't trust that). We quickly remembered our experience with Alex and knew where our next stop was going to be. As soon as we walked in Alex greeted us with a smile and "hello sir and ma'am welcome back. Please let me know how I can help". We told Alex what we were looking for and again the magic started to happen. My wife and I walked out the store with a sectional, another bedroom set, and dinning room set. My wife looked at me and said I'm glad we didn't just settle with something from online or something we couldn't touch and feel. Oh and not to mention David got us the Labor Day price that made us want to tell family and friends and come back again and again. Thank you Alex and David. Happy wife...happy life.

Friendly and helpful , excellent experience with Dimitri!

Salesman was awesome took me right to what I needed

Islam was awesome to work with. She made my buying experience easy. Highly recommend.

Outstanding service and product knowledge!

Marcus is a great salesman.

My salesman was honest and to the point no unneeded talking or extra nonsense so I give this place 5 stars.

My experience was amazing! Our salesman Marcus was very knowledgeable and made the experience amazing.

Reyna and David went above and beyond to make sure all our expectations were met. Great experience shopping for our new couch and helping us pick one out that will suit our home perfectly!

Awesome, the manager whom I just spoke with is great. He is taking care of my situation. I am grateful. Due to, several years ago I purchased an apartment full of furniture and loved the customer service. I was surprised for the treatment I had received early. Initially, the service was not good. problems with my text and/or phone calls, and the delivery going out w/o confirmation; anyway, after I spoke with the manager he taken care of the situation. Thank you David.

Kathy was extremely helpful. Got my order for a sofa down to the details. I would definitely shop in store over online for furniture in a heartbeat. Delivery will be quick. I am pleased

Save yourself the headache and don’t purchase from them. Worst experience I’ve ever had. Don’t waste your money here. This is what they delivered and now won’t take back.

Islam was an exceptional sales rep. She was honest and very informative. She was not pushy and made this sale a comfortable experience.

Dimitri is bomb

My sales person was great she was patient kind and understanding I would recommend actually furniture for future purchases

I love this Ashley furniture store, all of the sale staff make you feel comfortable , they’re not walking behind you everywhere you go as you walk around in the store but they do let you know that they are available If you do need something, the Manager of the store is always helpful as well, He worked very close with you to try to get you your order delivery as soon as possible and he’s honest with you if he can’t get it sooner, he explains everything to you step-by-step to the whole order is complete, At other furniture stores you never even really commune with a manager unless it’s a problem, But as I said earlier, I really love this particular Ashley furniture store. The staff is awesome.

Dimitri. Excellent.

Was told that my mattress was in the warehouse by 2 different Ashley people. Pushing my delivery date back 1 day, than 2 days, and to finally over a week later. Awful communication. I would not have purchased the mattress if it was going to be delayed.

Rodolfo Hererra good customer service experience. He was not pushed salesmen .Made you feel relaxed

My Ashley sales rep Kathy was extremely knowledgeable about the business/ merchandise. Kathy was extremely helpful as she assisted me with my purchase of $ 3,000 of furniture. I left the store extremely happy with my purchase.

DO NOT BUY FROM ASHLEY!!!! THIS COMPANY IS A SCAM!!! I should’ve remembered the terrible experience this company provided me previously before I made the stupid decision to shop here again. I have been going back and forth with this company for well over two months now since my original purchase of my $900 bed (5/12/2025). The original bed arrived damaged upon delivery (6/3/2025), and I was told by the original agent I spoke with that I’d get a refund. Two days later, I received an email saying the headboard was being replaced; however, the entire bed is damaged and does not fit. It took another two weeks going back and forth until an exchange was issued. On the originally scheduled delivery date (6/13/2025), the drivers showed up two hours early, then canceled the delivery. Finally, on 7/2/2025, the delivery drivers arrived, where they disassembled my original bed, but then (SHOCKINGLY) found the new (exchange bed) was also damaged. I now have a disassembled, damaged, bed in my room, and Ashley had refused to make this right. They do not stand by their products, and if you get a damaged item, good luck, you’re just out the money and this company will do NOTHING to help you. ASHLEY IS A SCAM!!!!

Cathy is a great customer service personnel, very professional, polite and knowledgeable. Thank you Cathy.

Ask for Cathy. She was a great help! Awesome products and service!

My salesman, Dimitri, was excellent. He helped find us everything we needed.

I have ordered a number of items for multiple family members from The Highland store and as always, the delivery and set Up as fast. They are quickly in and out, and they provide any instructions we may need for the item. Thank you, Reyna for your service. You never disappoint..

Cathy, was very helpful we didn't feel rushed pr pressured during our visit.

The Young gentleman that services was very polite very informative and did his best to try all options for us to reach agreement we have now made purchases of what we were looking for we will continue to patronize your location and thanks again Marcus for your help

Their never pushy but happy to help you when you're ready

My family ordered 3 pieces of furniture from Ashley, The workers did not inform us that we were signing a contract that explained all sales are final. Our recliner came broken and we tried to return it. Per their policy, we cannot return it, but they can send a replacement for broken furniture. We’ve gotten 3 new chairs at this point that have all been horribly manufactured so we’ve had to keep requesting new chairs. I would recommend spending your money anywhere else and not going through Ashley’s for furniture.

Marcus was Very helpful and patient. He made sure and understood what we wanted. I appreciate the fact that he made us feel important to the Ashley family.

Great

We had excellent customer service at the Schererville branch from Reyna.

Friendly service! Marcus was very helpful but not pushy! Would buy from Ashley again!

Nice greeting upon entering store by Alex , our sales person. He patiently allowed us to view furniture sets. We left, since this was the first store we visited. Alex was well mannered and provided information on all furniture we liked. He gave us his information if we decided to purchase a living room set and he would do his best to give us a great price We came back after a week and purchased a set we loved, with Alex's guidance. Thank Alex and Ashley Furniture.

They went the extra mile. Very good customer service!

Cathy was very nice and extremely helpful in finding exactly what we were looking for and very quickly! Plus I saw so.many other things I really liked. The store was clean and well organized! Thank you.

Had a great experience with Marcus who not only completed the sale but helped us load the tables into our truck. Highly recommend him. Also thanks to Dave the manager.

Cathy G was very helpful! She is an asset to your company!

I had a positive experience at Ashley Home Store in Highland. Catherine was very kind and helpful and I would purchase again in the future at this store.

My experience was fantastic! Marcus was a tremendous help and very patient with me. Thank you Marcus.

didnt know you had to be 21 or older to shop here i was looking for furniture for my apartment since i moved out and the clerk immediately saw me and my friend and kicked us out saying we had to be 21 or older terrible service discrimination is crazy in the big 25 smh DO NOT SHOP HERE

Marcus was fantastic! We walked in pretty much knowing what we were looking for and what we wanted to spend. He took us right there and showed us our options. I was impressed by the customer service. He was not pushy and did not try to sell us what we didn’t need or want but was extremely helpful and friendly and the process was super easy and quick.

The lady that took care of us was very helpful and let us take our time to deside what we wanted very nice place to shop

Ask for Islam great service

I was greeted with a smile and the person that assisted me help me find what I wanted. Thank you Dimitri🙂

DO NOT SHOP HERE!

I was extremely happy with Marcus Smith (salesman). He did a great job helping pick my furniture without seeing it & he was spot! Friendly, polite young man. Delivery was easy, but the driver kept asking about a tip?? I told him I already paid for Delivery & he said, " we don't get that"! There couldn't leave fast enough! I was going to tip them until he asked, then the other guy got an attitude. There were in & out in 5mn!

The employees there are wonderful!!

Excellent customer service in purchasing furniture for dining room, bedroom and living room at Ashley in Highland, IN. Kathy G. Is the best! No high pressure sales, just great knowledgeable service.

Alex was very friendly and helpful

Alex was a great help for me! He let me take my time and look at recliners then came back to answer any questions. He was very knowledgeable and made the process go smoothly!

Went to Ashley’s looking for a sectional, Misgana was very helpful and informative. Made the process super simple and worry free. Highly recommend this location for all household needs.

Cathy did a great job being attentive and helping me with my purchase.

It was a very relaxing experience. My salesperson did not follow me with every step I made. She made it a very pleasant and simple purchase. I will purchase the rest of my items through her

Cathy was friendly and knowledgeable!

Very good

it was far easier than I thought it was going to be. Marcus, was the young man that helped us. I expressed to him what I was looking for and he found it. I bought it and out the door. We were in 15 minutes. Best furniture, buying experience ever hands-down! Highly recommend going to Ashley furniture

Pleasant, professional, good listener

Outstanding service here. Zero complaints

Very good and helpful service with my purchase.

Excellent service with All our request for financing and product concerns. I Love shopping at Ashley..

Very helpful, very ineligible, and a great salesman.

Sales representative very helpful courteous. Patient and not pushy. I will definitely do business with your store again. Delivery service was excellent. Friendly and vere very accommodating

Dimitri was a 10/10 salesperson! Super nice and patient, he let me go back and forth between two couches like a million times without rushing me or getting annoyed. Really cool and helpful. I’ll definitely be back!

Diashaun was so helpful. We truly appreciated his help. He was very kind..

Super helpful! Good shopping experience!

I must say, I was very pleased with the welcome I received as I walked in the door. I had been to a couple of stores and was VERY DISAPPOINTED with the service!. Maurice was my salesman and was very, very helpful. Thanks 😊 Maurice.

Marcus did a great job…#1 in my book

Great Experience! The customer service was AMAZING!!! Thanks to the wonderful Sales professional- DaiSahn

Good

Awesome salesman, great finance dept. Everyone was great.

the first girl I had was very patient and helpful

Fast and friendly service. I’ve shopped and purchased all of my livingroom furniture from Ashley and today I added a recliner.

Dimitri Ratner was very helpful and i would ask for him next time. This was at the Sherrilville store. Great experience all round.

Very nice and clean place had a lot of options to choose from and the deals were very good as well! Dimitri helped us pick out a good choice of a couch and he was very professional and patience as well. Will definitely come back in the future for more furniture. 10/10 Overall experience and atmosphere

(Translated by Google) I'm so grateful!!! Alex was so kind to me! He was so patient with me! But he managed to convince me to buy my furniture! (Original) Estoy super agradecida!!! Alex fue muy amable conmigo!!!!! Me tuvo mucha paciencia! Pero logró convencerme de compra mi muebles!

Amazing experience .. Marcus S provided outstanding customer service. He went over and beyond to make things happen towards the items i wanted

The team did a great job carrying in the new furniture and completed a perfect white glove setup. Thank you Ashley!!

My sales person was awesome. He was very professional, very helpful to where I came in thinking I was Going to get what I saw online. He pointed me in a totally different direction. And I love my living room set. Thank you. And I really thank him.

Customer service is horrible. All automated phone communication without a proper solution. A NIGHTMARE!

I stopped by Ashley Furniture this past weekend just to look at living room options, not expecting to make any purchases. From the moment I walked in, I was warmly greeted by Marcus Smith. Even after I told him I was just browsing, he remained helpful, approachable, and attentive. He answered all of my questions and even took the time to show me pieces that aligned with the style and preferences I had casually mentioned. To my surprise, I ended up finding the perfect couch for my space. Marcus didn’t just stop there, he helped me with measurements, offered tips on how to enhance my living room setup, and thoughtfully addressed my concerns about timing, since I still needed to sell my current set. He worked with me to push out the delivery date and explained the warranty program clearly and honestly. What really stood out was how genuine and knowledgeable Marcus was. He wasn’t pushy in the slightest, and I truly felt like he had my best interests in mind. Thanks to his support, I made a purchase I feel great about—and I even told incoming customers to ask for him on my way out because I wanted them to have the same exceptional experience. I really hope his manager took my feedback seriously because if every store had a Marcus, shopping would be a joy everywhere. He’s a standout in customer service, and I can’t thank him enough.

Great

Dimitri was so patient with us and so helpful and accommodating. The location is pleasant and they all are spectacular with their customer service. They are also willing to price match online if needed. My experience was nothing short of amazing!

This location (Highland, IN) offers solid customer service. The employees are knowledgeable and the store is clean. I recommend it!

Very easy to work with!!! Our sales person helped us find exactly what we were looking for!

Kathy was very helpful. I wish the delivery charge wasn’t as much as it was.

I wanted to share my recent experience at this store, as it was unfortunately quite disappointing. When I arrived to purchase couches for my mother, I was met by an associate who immediately passed me off to someone else, and the overall atmosphere felt unwelcoming. The staff seemed distant and judgmental, which made the experience uncomfortable. Additionally, I was charged a different price than what was originally listed online, and no one informed me of the discrepancy upfront. I had to return to the store to get further clarification, which was frustrating. I’m not sure why I was treated this way—perhaps because of my age, my appearance, or something else—but whatever the reason, it left a negative impression. I had hoped for a much better experience and wanted to bring this to everyone’s attention. I appreciate your time in reading this and hope that future customers are met with a more welcoming environment.

We purchased a beautiful sectional from Ashley. I asked David the Manager I needed to change one of the pieces & he understood my reasons & made the adjustment for us. I truly appreciated all his help & our sales consultant Kathy.

Ashley, worked with with me on every aspect of the sale. Thank you Kathrine in the Highland,In. store. For all of your prompt and attentive service .

Never doing business here EVER again. Waited almost 3 months to receive my entire order. I had to keep calling them for updates on my order. Mattress finally came in, set up delivery time and date while I was on the phone checking on the status of the mattress. I waited all day,NOTHING! Next day, went to cancel order, a staff member assured me that delivery will on Saturday, offered a 10% refund, and would call me back with a delivery time date. Needless to say I received no call. Went into the store the next day for a refund. Manager refunded everything except the 10% discount, " The check for the refund is in the mail ". Still have not received the refund check, and NOW they want me to pay for the mattress cover that I purchased on the day that I placed my order.. So, I have waited over 2 months for Ashley to receive the mattress to complete my order, purchased a mattress cover that can't use because I have no mattress, and no refund check. I have NO faith in this company.

We had a great experience at Ashley Furniture in Highland IN. If you are in the market for good quality furniture at a fair price go see Dimitri. He was so nice to work with.

Marcus was a very knowledgeable, friendly and personable associate at Ashley Furniture. He knew exactly what to show me per my descriptions. Excellent experience!

Overpriced cheap furniture from China. It doesn't hold up and they don't back it up.

Macrus did and amazing job selling me a bed

Quick and easy to find the perfect bed. In and out in 30 min. Friendly and attentive

Marcus provided amazing customer service

Cathy was extremely helpful And I appreciate it very much. Looking forward to my new chair.

Reyna is a phenomenal salesperson and takes pride and value in going the extra mile! She really helped our house become a home!

The sales rep,DaiSahn, was very helpful. Appreciated him answering questions. He was not pushy.

Dimitri, our sales rep was very helpful and answered all our questions. We are looking forward to receiving our new furniture.

My representative ALex was great , from the time i entered the building , until i left , Great Customer Service , Thanks Alex

Cathy helped us out and she was fantastic. She’s extremely knowledgeable and helped us pick out exactly what we need.

Try to use multiple coupon but they wouldn’t Except them. Walked in knew what I wanted. Just wanted to take a walk around next to you know gentleman was taken care of someone so management ended up helping me.

Helpful staff

Kathy was great, only issue several other employees saw me walking around and didn't offer assistance. I think they did not think I was buying anything. When Kathy saw me she was great the whole time

The service were fast and efficient and they put everything together we showed them where it was gonna be at and everything worked out fine thank you

Very nice. Experience at Ashley furniture.

Marcus was amazing.

Our experience at Ashley in Highland was amazing. Cathy was very kind and we were impressed with her knowledge of the furniture. Hey customer service was outstanding.

Do NOT buy anything online from Ashley Furniture. You have to pay return shipping charges through FedEx. My three chair return would have costed me $300.00 to return...the cost of the 3 chairs. Only one box was opened and the other two still in the box taped up from manufacturer. Decided just to keep them and use them in the basement or garage, or sell on a Marketplace just to get rid of them. Unfortunately the bar stools were not available in store or else I would have gone there to look at them before ordering. Love the counter stools I re-ordered. VERY DISAPPOINTED IN THE THE CUSTOMER SERVICE!!

Very helpful. Alex and David (Store Manager) are above and beyond professional. Will return in the future.

Cathy is such a great sales person. Very helpful!

Great

Our associate Catherine Gannon was great to work with! Highly recommend Ashley Furniture in Highland Indiana.

The entire experience was pleasant and professional. My sales rep, Mr. Smith was completely amazing. I will definitely return for future purchases.

Dimitri & the store manager were great people to work with. Friendly. Helpful. & no high pressure sales... also got me a great deal!! Beat lowest price i could find online.

Great experience. Easy, smooth and fast 👍🏽

Catherine Gannon was very helpful and informative in helping us to make a mattress decision. She was very patient and answered all our questions.

Great experience. Not pressured at all. Salesman was new on the job and there were a few glitches but over i am satisfied with how it all worked out.

Deshawn was the guys name. Took my mom in here to get a new couch. She ending up spending a lot more then she had planned but was beyond happy with her purchase. Everything g get delivered on 2-19-25. As for the service, my mom is old school, believed in good customer service, explanation of everything, and what would have been just a 800-900 dollar purchase turned into 3x that. All because of the way Deshawn carried himself. If you go here, I’d ask for him. He is willing to help, answer any question, will not pressure you, and overall is an asset to Ashley furniture.

Cathy, the sales representative was helpful. It was a pleasure to work with her. And I found a bedroom set I like and it was in stock. Thanks

Thank you Marcus for your professional customer service. I wish you continued success in your career. Thank you Ashley

Very nice experience. Salesperson was very helpful and worked within my budget.

Alex Herrera, made me feel at ease and never rushed during the purchasing process. From the moment we walked in, he was friendly and attentive. He allowed me to explore the items I was interested in and took the time to listen to my questions. He provided valuable insights based on my preferences and offered feedback on the furniture I was considering. Overall, it was the best customer service experience I've had!

Ordered all my furniture there for a new home. Very pleased with the time and attention that was spent on me. Will buy from them again

Great service and excellent help in finding thing’s

Great service! Thank you, Islam Odtallah, for your help and patience.

Delivery was quick and efficient, what’s not to like?

Everyone was nice and informative about the furniture we were looking at.

Great choices for chair we were looking for ! Alex was helpful, kind and not pushy:). Very happy with modern recliner we bought!

It's one thing having to wait for a delivery, I get it..BUT when you dont get ALL the pieces. That's A WHOLE NEW BALL GAME!! We made multiple calls and went back to the store a few times! Only for no one to know what's going on. Every time we called we had explain the same situation over and over again. Nobody put notes in the system about our issue of 2 major parts missing to put our bed together. I'll never buy from Ashley furniture again. I'll stick with Darvin!!

I gave one star not for the service but I’m disappointed with Ashley Furniture because in my opinion, they’re concerned with making profit and least concerned with having satisfied customers. I purchased the Altari Manual Recliner in Slate. I have a two piece sectional purchased from this store a year or so and I thought it would work with the decor. Unfortunately it didn’t. The chair was delivered January 15. I immediately called customer service to see if I could EXCHANGE not return, but exchange for the Alloy, a lighter gray. I was told “all sales are final no returns, I’ll take your information and someone will call you 2-3 days” I went back to the store, same day that it was delivered, and was told the same thing. I have purchased three rooms of furniture from Ashley along with other accessories. Purchasing furniture is not like shoe shopping with a simple exchange taking place, this I know. I would have paid for whatever charges needed. Side note, no one phoned me back from customer service. Ashley will no longer be my top choice for furniture shopping, if at all.

Islam is an excellent seller, if I wanted to buy something there again, I would definitely look for her.

My experience was great. The people were nice. They greeted me and they helped me out a lot. I would recommend anyone to go and visit Ashley furniture store in Highland

The service was short to the point and I was able to get what I come for a great you lady assisted me

Marcus was amazing with helping us find what we needed.

I visited the Ashley Store in Highland, IN on 11/23/24 and I had a great experience with the Sales Associate, Marcus. I was shopping for a swivel chair and a new rug. He helped me find a gorgeous brown leather swivel chair and an abstract brown and cream rug that were reasonably priced. Marcus was attentive, helpful, and friendly. We also found a pretty painting to hang on my wall at the entrance of my home. I was pre-approved quickly for financing and my Ashley card arrived in the mail shortly afterwards. My delivery came on 12/12/24 and it was smooth. I would recommend this store, especially because of Marcus’ service.

Marcus was an amazing sales person, very helpful and knowledgeable about all the products I asked about!

Satisfied with sales person very professional and friendly

Jen was our sales representative. She was super easy to deal with and explained everything very well. Price is fair. Also the only furniture store that manufactures their own furniture. Super fast delivery!!

My parents and I came in looking for a living and dinning room set. Jesse and Dimitri were amazing! So patient and fought hard to get us the best deals and money possible so that we could walk out with the couches and table that we had fell in love with! Definitely better than any other store we’ve been to! Thank you guys so much!

Horrible delivery service. They delivered us a damaged table. They gave us a different delivery date to replace it which was supposed to arrive at 3:00pm and they didn’t arrive until 9:30 pm with another damaged table. So now I’m going on my third delivery in which they keep leaving my table on the truck all day to get damaged on the truck. I asked them to just take the table back I don’t want to wait for another delivery and keep missing work with delivery after delivery and they refused and stated they can’t take the damaged table. So I am stuck with a damaged table. I never had these issues with Art Van when they were open or The Room Place. Sad that those places are no longer open.

Alex was great

Originally we started looking for a couch back in September and went to a few places. We wanted to have an open mind and see all of Our options. We'll we came back again today and we purchased a couch! I will say the sales person makes all the difference. Today we had Islam and she was the perfect gal for the job! We told her what we were looking for and she showed us where to look around. I love that she wasn't a pushy salesman and she left us a lone to sit and try all the couches. She would come check on us from time to time and ask if we had any questions. There have been a few places we didnt feel comfortable trying to find a couch because the sales rep were too pushy and not listening to our needs. We appreciate Islam making it a flawless and hassle free experience. She is a great employee and glad some sales reps are still down to earth when making a sale! Thank you for the couch and experience.

My salesman was the best!he did everything he could to make this deal happen!awesome employees!

Marcus was great and very patient!!!!

Yes my experience with Mr. Marcus at Ashley was truly professional very pleasant and helpful in every way. This is how customer service should be every where. Thank you for your professionalism.

The young salesperson was nice but she reassured us that there was no sales- after signing for the purchase my husband found the same piece of furniture online for more than $300 less. She stated “I guess we can price match” and we then had to start the purchase all over again. It just rubbed us the wrong way that we had to dig in like we did.

The guys who delivered and set up our furniture were professional and very nice!

Dimitri was Awesome. We will be back to see him soon to get our mattress.

Islam was patient and super helpful! Thank you to the store manager Jesse for staying open late for me!

Alex is a wonderful salesman anyone looking to buy see Alex he is honest

Dimitri was helpful, friendly and knowledgeable!

Dimitri is the best sales associate there is, he will work with you thru thick and thin I wouldn’t recommend anyone else besides him 10/10 very satisfied customer :)

Very professional team.

I was very satisfied with Marcus. He was very knowledgeable, patience plus very professional.

My experience with Marcus was great. I had been looking for furniture for a while, I’m glad that I decided to visit Ashley’s Furniture, Marcus answered all my questions and helped me make the best choice for my home. 5 stars all the way.

Went pretty well. The printer was not working properly, so it took time to get my receipt. No fault of the sales women.

I had an exceptional experience shopping at Ashley Furniture, thanks to Alex! From the moment I walked in, Alex was welcoming, knowledgeable, and incredibly helpful. I highly recommend Alex and Ashley Furniture for anyone looking for great customer service and quality pieces!

Everyone in that store was nice,polite and professional. I will be back to the store in Highland thank you for helping me fins exactly what I wanted.

Nice staff really knowledgeable and quick

Reyna and the store Mngr. know how to make a deal and made the experience impressionable. Wow great job

(Translated by Google) Very friendly, I am happy with the service (Original) Muy amables estoy contenta con el servicio

Diana at Ashley was wonderful! She guided us through our mattress purchase and answered all our questions thoroughly. Excellent

Smooth delivery with no problems great work

Alex was helpful and we appreciated all his insights into buying our furniture.

Had a wonderful experience a young man helped me named Marcus he was great I'm planning on going back to order something else and I'm going to ask for him God bless him that he helped me thank you

Diana Rosales was exceptional and made our experience at Ashley complete. We were able to find the items that we came looking for and felt like we received fare prices.

Great experience! Not pushy but was there to answer all our questions.

Catherine Gannon was amazing! She made the process so smooth and was very helpful and knowledgeable!

Ashley furniture never disappoints. We bought a sofa there six and a half years ago and it is still like sitting on a brand new sofa. With help from the friendly associate, we were able to find a quality bed set in our budget and schedule delivery. They also answered our crazy questions about our previous sofa, and gave us all the info we needed. Completely happy and will shop there again.

Marcus assisted me and my husband, and he was professional, respectful and knew how to answer all my concerns, we would definitely recommend Ashley to friends and family

Service great

I honestly don’t think customer service gets better than this Ashley home store has gone the extra mile at making the customer feel like their at home while also setting a stern standard of how they do business 10/10 would shop again

Cathy was awesome!!!

Had a bed and furniture installed with Ashley Highland . Brackets , screws all incorrectly fitted . Only way I found out was when my carpenter had pointed it out . Unhelpful dismissive customer service instore and was fobbed off to a different company to resolve my issue . Would never purchase with Ashley again after spending a sizable amount of money instore .

The staff was very kind and patient. I also appreciated their assistance with my purchase to get it in my car. Thank you!!!

I found what I needed and what I didn't know I wanted. Marcus was very helpful. Besides spending 6 hrs here I got what I needed at the prices I wanted.

Dimitri was very knowledgeable about the products you carry. Which allowed him to give us some great suggestions. He was very patient, kind, attentive and non-pressuring. Dimitri is a great 👍 salesman.

Cathy, our salesperson, was amazing. I’ve been in sales. I’ve been in customer service. She was perfect. Wasn’t clingy-offered just enough help and info until we requested more. Full of knowledge and suggestions. All items were readily available and we took delivery less than a week from purchase day. Delivery was smooth. We were informed all day of our delivery, what time we could expect them, how many stops ahead of us, etc. truly a wonderful experience.

Cathy Gannon was the best ever sales person. I will be back because of her.

Dimitri was excellent . Very happy with his service.

Great service and easy process!

Great shopping experience with Dimitri. I was able to get a good deal and he was very helpful. I highly recommend him; he is very knowledgeable and friendly. I enjoyed his stories.

I had a great Sales person his name is Dmitri Ratner, at Ashley Furniture in Highland, IN. He was very knowledgeable, experience and very helpful in helping me select my Furniture. I like to thank Dmitri Rayner for his time, patience and his service at Ashley Furniture store. Caroline Serna

Dimitri the salesperson was a pleasure to work with and I will definitely shop here again in the future.

Alex Herrera was amazing! He is honest, upfront and very helpful. We will go back and request him every time.

Dimitri was great to talk to and proceed our order fast.

Dianna was our sales rep. and she was very professional, kind, and helpful. The furniture we bought was beautiful. We would.go back to Ashley Furniture, and we would ask for Dianna

Catherine Gannon was so very helpful and informative with our purchases of recliners today. Very friendly and professional.

I have purchased several pieces of furniture from this location. All from Dimitri Ratner, he provides the best customer service.

Ashley is always a solid deal, flexible with financing if you need to, people are nice, shout out to Richard for making a great deal.

We had a very good experience and Reyna helped us with our purchase and she did a great job!

The gentleman who took care of us was very patient and wonderful took care of us and answered our questions.

I called looking for an extra large chaise I saw in gray. I wanted to see it in black as it was newly added to their site but not sure if they had it in the store for viewing. Jessie James was gracious enough to help me with the purchase. I appreciate the swift, attentive customer service he provided. The merrillville store could really take notes on customer service from these guys. Thanks again!

Wonderful Alex is Excellent

Cathy G.was AMAZING! Outstanding customer care! Above and beyond!

Alex was a very polite young man who pointed out every mechanical aspect of the furniture he sold to us.

Reyna was great very helpful and designed my whole room

A while back I bought a table and paid for a maintenance warranty. The top layer of the table started peeling within the first 2 weeks I had it. When I tried to utilize the warranty I was given a hard time and they refused to honor the warranty. I basically just relaminated the top my self. But geez that's shady only had the tables 2 weeks

Found just what I needed immediately, all with great customer service. Even offering us a cold bottle water on this hot day was an extra appreciation of service!!

Khaled was very helpful. We were doing everything over the phone when I told him I was just in there yesterday. I live pretty far from there and it was great that he was willing to help me get my desk without coming back to the store.

Our salesman, Alex from Highland, IN Ashley, was professional, knowledgeable and had great input on what furniture would work best with our color schemes in our new home! He was not overbearing and he gave us all the time that we needed to make our choices! We’ll be back to see Alex at the end of the week to furnish the rest of our home!

My experience was awesome. A Salesman was knowledgeable and the manager was very helpful

The salesman looked and acted like he couldn’t care less if we purchased something (which we did). He didn’t even have to try and sell anything because we knew exactly what we wanted.

If I could give zero stars I would. Ashley furniture in highland Indiana is RACIST. On multiple trips in the store we waited over 30 mins to be assisted even though the store was EMPTY! Then once we were assisted AFTER white customers who came in AFTER us. We were laughed at when we spoke about our wasted time, and when my husband ran to his car to get his ID they locked him out of the store.

Great

Went in to buy a couch from Ashley’s on April 7th this year and after we purchased, we were told by Reyna Hernandez it would arrive at the end of May. The end of May came and left with no couch and no update. We finally got ahold of her to then be told it’s coming July 2nd. July second came with no couch and no update. We go into the store to find out what’s going on and why we can’t get ahold of anyone to be told “I could care less whether you get the couch or not, it’s not my fault” by the same person. This is the absolute worst service I’ve ever had in my life and I’ll never attempt to get anything from Ashley’s again. Reyna Hernandez from Highland, IN should be fired.

Bought a couch at the beginning of April. We were told we would get it by delivery at the end of May, that came and went, no couch, no communication. I reached out and then they told us July 2nd, my boyfriend and I have YET to hear a response back, an email, a call, a text, SOMETHING. I feel like they just took our money and left us alone. Very disappointing. Was so excited for that couch.

Outstanding service, Kathy at the Highland IN store went above and beyond to help with the selection.

Alex and Jason were great. I was replacing 19yr old couches bought at ashley and a Wicks furniture kitchen table. Lol. Tyvm gentlemen

Affordable and good quality furniture. Love the bedroom set we bought in 2001. Now back for a dinning set.

Complete waste of my time and energy. I’ll never do business with them again.

Wonderful! Salesman was pleasant, patient and helpful with both my husband and myself. Couldn’t be better!

Found furniture for living room and purchasing possibly this week

Great service by Alex our salesperson.

Was very well taken care of, helped me feel really good about the purchase.

This is a nice place to shop. Diana was great. She explained everything and took her time with me. I highly recommend this store.

Sale lady. Was Awesome 👍 Diana thank you

Nice, personable, and professional team.

I love that person that took care of me she was very professional and polite she wasn't smothering me I felt comfortable she came around when I called her out very satisfied

Great experience. Salesperson was very helpful and professional.

(Translated by Google) They cheated for money, there is no return! (Original) Развели на бабки, возврата нет!

Enjoyable experience The service gentleman had no issues matching the price of the items I wanted to the sale price listed on the Ashley Website.

Our delivery was around the time it said they would be there. I was pleased with how they handle our furniture. They were careful and took their time. Thank you!

The quality of furniture was fabulous, the price high but worth it. The salesman was knowledgeable and persavive and the fast payment with credit card application.

Reyna Hernandez, was exceptional. She made me feel at ease and didn't make me feel any pressure. I will be recommending her to everyone I know. Thanks Reyna for all your help.

Great service!! Definitely will be returning again.

Visit and subsequent furniture purchase could not have been more pleasant. Dimitri was our sales person and was very professional, pleasant, and helpful. We bought a couch and intend to purchase more items, as the experience was so smooth and low pressure.

Alex @ highland location was very informative and helpful. Can’t wait to get my couch delivered.

Absolutely excellent service! Mr. Kahled (his first name) our sleep expert was knowledgeable, personable and professional. His help in addressing my husband’s sleep issues was invaluable. Ms. Diana was very informative about product information for the bedroom set. The store manager checked in to see that all was going smoothly but I was so excited about all the information I was getting I missed his name! I would definitely recommend Ashley Furniture in Highland!

Great Experience. Friendly, Knowledgeable. Made sure I received every possible discount promotion etc.

The salesman Khaled was awesome and very helpful with selection the perfect piece to my sister's bedroom set.

Fantastic place to shopping

Great experience with Richard. He was beyond helpful and very knowledgeable with all the products and made the sales experience extremely easy. We loved that he wasn’t pushy and didn’t try to force us into a purchase.

Most helpful.. thank you Cathy

Had great prices and excellent quality furniture. Staff really friendly and helped me get what we wanted within our price range.

Dianna at the store in Highland IN was fantastic ! We are moving from AZ to IN and she was able to make sure my order was placed correctly and put on hold until our move in date. She answered all my questions and was super helpful. Will recommend her and Ashley Furniture to everyone!

Very nice and respectful workers and very helpful

Dimitri has been very professional and helpful. He also made the shopping experience fun and enjoyable. We will look for him for the next purchase.

Poor took 2 months past time they said to get bed and it is damaged then they send someone to fix ...umm no it is brand new I want it replaced well have to send someone to see damage they come say they can't fix we will give you 58 dollars credit no I want it replaced set up apt another month half we confirm apt and now they say we did not confirm are u kidding now have to make a new ticket terrible customer service but they take your payment no problem smh find somewhere else to go they suck asked for supervisor and was told no I will help you and they don't speak good English so hard to undetsyand...smh

Good service 👍

I had a great experience with Ashley Furniture! They were very friendly and helpful

No sales pressure. Greeted us as when entered the store. Dimitri was Very personable, polite and professional. He was very patient as we were trying to decide on our choices of furniture. Dimitri, Thank You very much.

Great prices, friendly service

My experience was very pleasant the workers there were very nice & helpful.

My sales person Diane she was the greatest. Diane helped me look for what I needed until I was satisfied. In my eyes, she’s about pleasing the customers. Great job, Diane.

Kathy was very friendly & knowledgeable on our visit on 4.27/24 !!

I appreciate the ease of shopping and the fact that I did not feel like I was being rushed to purchase anything. Demitri the sales rep gave my daughter and me the space and time to discuss what was needed.

Do NOT go there unless you want to deal with headaches, frustration and high blood pressure from getting pissed off over and over because a bunch of mixed up pieces being delivered and then no one wants to give you your money back! Been dealing with a reimbursement issue for over 2 months!! First off, the warehouse sent the wrong items, turns out the store tagged them wrong, so now we had a second delivery and it was WRONG AGAIN! Then they find out they didn't even have the correct size we needed at all in stock(it was an entertainment system). So we wanted our money back. They came to pick up the furniture and only took one piece instead of it all because they also didn't even include the whole thing on their pickup order. So had to wait to get the rest of pieces to be picked up another day. My husband had to miss 3 Saturdays of overtime work just to wait for the damn wrong items to be delivered and picked up! The store blamed the warehouse and the warehouse blamed the store. We had to keep going to the store 3 or 4 times to check up on the situation because nobody was getting the process going unless we showed up to remind them or push them to do it. At one point we ended up buying the store display because that was the only correct size in stock but we had to wait for it to be discontinued, we got it for a better deal, then when I was trying to get the money back for the returned one, they tried to tell me that I would only get a partial amount due to the remaining balance of the new purchase! Excuse me!? What does a whole new separate purchase have to do with the first purchase that was fully paid for and now in the middle of a reimbursement process. Then they were like oh no never mind. 2 months later I'm still calling the Distribution Center to get my money back. Almost 2 weeks ago they claim they send it and gave me some ticket number confirmation for a debit deposit and a check in the mail, and nothing happens. Then I call today again, and they said that a portion was sent to my debit card $324.84, I check my statement, why did they only send $35?!! The rest is over $1, 000 to be sent in a check(I paid in cash for a portion) so has to be a check that they claim they sent last week. they said that they are so sorry and will send it now and will take 4 weeks or more!! I am beyond pissed at this point, I've been so patient and polite but now I am planning on seeking legal action and filing a consumer report, as well as contacting Telemundo Responds, they help with these type of situations and it comes out on the news for other consumers to beware. They were quick to take my money and so helpful but now no one gives a crap now, its my problem now of course! NEVER again will I purchase here and will share my story with everyone, I know 2 other people who had similar situations there, wish I knew their story before I went there!

Diane was great and awesome customer service and always good products

Thanks great service and explanation of product.

Excellent service and great product.

Good quality

Very polite staff. Very nice furniture well laid out.

Their delivery service is phenomenal. Alex and Charlie delivered my new kitchen table and Alex was kind enough to remove my old, very heavy, table for me. Very much appreciated!!

Extremely pushy. I came in and was greeted by a salesman before I could get too deep into the store. Which is fine that's their job nothing against that. However I told them specifically this was my first stop and I will be going elsewhere and if anyone else needs help take care of them over me. I let them know I spent a lot of hours in my office chair and it was causing me a lot of pain and I just wanted to try a couple options to see what I liked. They then proceeded to get one of the other associates who insisted I try their tempurpedic mattresses. Very annoying since I do not need one and was explicitly clear that I was here for a new chair. Whatever. I entertained them. Afterwards I reiterated what I was here for and they just said "what stops you from taking the mattress today?" OH I DON'T KNOW BECAUSE I CAME HERE FOR A CHAIR?! Went to Lynn's in the same strip mall and bought a $1400 chair an hour later. I will never be back.

The experience went well. The initial seller seemed nervous, but became more relax as we walked through the store. Was about to leave until team members stepped in. I thought that was great teamwork! After, receiving additional assistance and options, I made a great purchase and left satisfied. The entire team was welcoming, pleasant and provided good customer service.

Exceptional customer service!

I was very satisfied with our Sales rep Diana & am looking Forward to my delivery on Wednesday

Dimitri made the whole process very easy. Will definitely come back again. Delivery was within a few days. Very happy.

Very puntual and polite

Our associate that helped us pick our couches was great. Overall they were able to match the price of the couches we selected. What I wasn’t happy about was when we went to pick up the rug we purchased. It was the last rug available they had on the floor. We purchased it and went back 3 days later to pick it up. The rug was still on the floor. Sooo they proceeded to allow more people to step all over it and continue to dirty it even though it was already purchased. That was NOT OK!

When I arrived to Ashley was met by Alex he was very kind and respectful did everything he could to satisfy me in finding what I was looking for they did not have anything on the floor but he didn't stop until he found exactly what I was looking for and he did the job I will be recommending family and friends to see Alex at Ashley 😊😊😊😊😊

Had a great experience. Staff was very helpful and the whole process was quick and easy.

My sales lady Natalie was very helpful and knowledgeable

Good friendly staff

I went in looking for a particular piece of furniture and was helped but 2 young ladies working there. They were great (I wish I remembered their names)!! Coincidently they both had the piece I was looking for so their opinion weighed in on my decision to get it. Also, one of them called home to get a video of the furniture so that I could see the functionality of it. That was very sweet of her. Needless to say, I ordered it (not received yet) because it wasn't available in store. Nevertheless, the Highland team was great!

Very friendly staff and lots of great products.

My experience in the door, I was greeted with a smile and throughout my time in the store. Wasn't preaching to purchase anything and when i made my mind to buy I was still treated with that smile ☺️

I went to Ashley furniture looking for a specific couch set that they didn't have available anymore. The salesman was very nice and patient. I went back later with a few different choices and was able to purchase my couch set. Everything was taken care of quickly, and the process was smooth, I was in and out fairly quickly.

Professional, courteous, friendly, and knowledgeable people.

Ashley furniture is high quality furniture . They stand with loyalty to their customers. I'm glad I could take advantage of the interest free for 36 months! I can't wait to go back and continue to furnish my home. They treat you with respect and don't pressure you buy anything you are not comfortable with.

Natalie met me as I came through the door, she asked if I needed help, I said yes and I walked with her as she was showing me what I asked for, she was extremely patient as I went back and forth trying to decide what to pick, we laughed and talked as though we knew each other, she is naturally a people person, warm, witty, and fun to be around, I will definitely visit Ashley Store again, I hope she's there so she can help me again, I hope my comments get her the hefty raise she deserves, what she have is raw talent, thank you NATALIE MANSOUR❤️

Great, and a really good deal. Reyana was very helpful and friendly.

Comfortable atmosphere very nice and helpful

No pressure from salesperson allowed me to make my decision on my own

Went in with my Father to get a recliner. Was met by a salesmen named Dmitri, very good at what he does for a living. Then the manager, John, came over and we are walking out with a new mattress and adjustable base! Thanks two those gentlemen my Dad is now sleeping in his bed! Best decision ever! Thanks to Ashley Furniture!

The store was pretty well laid out and reminds me Wicks Furniture stores. I've always bought from Wickes and Ashley feels like home.

Reyna was very caring and attentive during our visit. She helped us find beds and a new rocking chair for our new home. Thank you for making our visit feel welcoming. It's more than just a sale here. They want to sew you happy.

Reyna was wonderful and very knowledgeable. My husband and I were shopping for mattresses and a rocking chair, which we found with Reyna's help. We would definitely shop here again.

I had a great shopping experience. My sales rep, Catherine Gannon, and the GM. John Mishorich were very friendly and knowledgeable. I told them what I was looking for and they found it for me. I would definitely shop there again.

My salesman Khaled Jandali was the worst salesman I ever seen didn't know a thing about the store and lazy. I could go on and on but I think I said enough

I met the most caring individual at Ashley's, Mrs Rayna. She mbv made my wife and I shopping experience such a great one and really blessed our say with her kindness and professionalism. Thank you so much Rayna

The manager came to me and introduced himself. That was very good. Then, he helped me with redeeming my reward. The other woman on duty was also very helpful.

Went in to browse and came out with some much needed purchases, Diana and John were very helpful with making the process go so smoothly. Highly recommend!

Cathy was very knowledgeable and help with any discounts

Excellent service and no pressure

The saleswoman was wonderful and so helpful. She helped me decide between 3 sofas. I was surprised I could get delivery so quickly. My niece went elsewhere and it’s taking her 3 months to get her sofa! I have shopped at Ashley before. Their furniture is well made and they have reasonable prices! Ashley is my go to for buying furniture

Amazing people I truly appreciate them

My experience at the Ashley store it was very good because I had a wonderful salesperson by the name of Miss Reyna Hernandez! I appreciated her knowledge and expertise in helping me to decide on which mattress to purchase as well as the base for my bed. She was filled with knowledge and answered all of my many questions, she had so much patience and she made me feel very comfortable in making my choices . I wanted to give five stars but the store hasn't been able to give me a delivery date because the base of my bed has not been located or is not known to be in stock therefore there is a hold up on my delivery and I really need my bed ASAP because I just moved into a new residence and I have no bed !😁 but I have received good service from the customer care department in assuring me that I should know soon whether they have my base or not in stock. I look forward to using my new bedroom set for a good night's sleep! LOL I appreciate it myself person again very very much, thank you Miss Reyna for your undivided attention and expertise 🤗 and your beautiful personality along with your customer service was amazing.‼️ I look forward to shopping at Ashley store again. I have already made an additional purchase online and I have my eye on something else as well thank you for this opportunity.

They were so knowledgeable about the furniture and they were so polite as well. I love this place

Great customer service!

I am literally in the store writing this review, looking at the furniture and I have been in here and entirely 17 minutes and all of the coworkers and all of the work is here are just sitting around. There is one mattress person helping out one person and the other ones are just sitting around not we can get me. I had all the intentions on spending money to buy an entire bedroom set as well as a mattress and the adjustable base and I will be taking my business to the Ashley‘s on Cicero Avenue. They do not appreciate minorities here, apparently.

Working with Dimitri Ratner today was a very pleasant experience. He was very knowledgeable about beds and mattresses and shared that throughout the sale. He also helped us purchase 2 new recliners. We will be back to work with him again.

Love the patience and care that was put into the time we did our shopping.

Very friendly and great customer service.

My sister and I went to this store looking for new furniture and we had a great experience. The sales lady named Diana greeted us right away and was very helpful with our questions about the furniture. She even helped us with figuring out what kind of financing we qualified for which was nice. Definitely will keep this store in mind for future furniture and mattress purchases.

My sales professional was very patient knowledgeable and understanding it was a pleasure working with him K JANDALI.

I was very pleased with my experience. Alex was very knowledgeable and attentive. From the moment I walked in, Alex made sure I found what I was looking for. Thank you!

I strongly urge you to reconsider giving them any of your business. The only thing more terrible than the quality of their furniture is their customer service. I recently had an unfortunate service experience with this specific store. From the store level up to corporate, the customer service was consistently disappointing. I purchased a sofa, love seat and ottoman and each piece is having fabric and/or structural ssues. The furniture quality left much to be desired, with issues emerging shortly after purchase (photos attached). Even with purchasing the extended warranty coverage, which we were explicitly told would cover ANY fabric or structural issues, was denied despite all the extended warranty claims stating our exact issues would be covered. Very deceptive business practices with this store and a very poor reflection on the Ashley Furniture company.

Diana was pleasant professional and attentive. She was very patient and didn't try to sell the product. She projected genuine attention to what was needed.

Khaled the salesman and the service manager (cannot remember her name) were great to work with. They both worked together and met our needs for our recent purchase. This is our 3rd purchase over the years from this store and they have been great every time.

It was like a trip back in time. Display and merchandising was blah. The furniture all seemed kinda the same and prices seemed a little high but isn't everything? I'm more interested in quality and durability , just tired of short lifespans. I would have been interested in learning more but didn't feel it.

The team representative Cathy Cannon was very helpful and professional. She has a wonderful personality. Thank you so much.

So far I am on round 2 of rescheduling delivery since they keep delaying my order and after reading these other reviews I am now just going to cancel my order and save myself the headache 👎🏼 we had to spend Christmas with no living room furnature 😥 Updated: my furnature came 2 days after this post in which 2 items were damaged and one of them even had blood on it, the warranty process has been very frustrating to say the least 😥

Cathy was fantastic. A true pleasure to deal with. 👍🏻👍🏻

the worst customer service I have ever had!! I've tried for over 1 hour to get someone on the phone for a problem with my order and still no luck!! I've been waiting over 2 weeks to get this issue resolved and still have not gotten anywhere!!! Requested a manager call me 3 times and still no call!! Absolutely horrible!! I spent over $9k for furniture and this is just ridiculous!!!

Diane was excellent. She answer all the questions about the display and with delivery.

I went here to try out a couch that I found on there website. The women working there helped us find it. She then said the price which was a $100 more than what I found on online.

Fast delivery!

Everything was really Great...until time for delivery.. 4 times I brought items from your store.. every time delivery was wrong or late. Once I had to wait 9 months, that's not okay..

Very helpful good prices and excellent projected delivery

Professional service from Natalie. She allowed me to walk through the store without any sales pressure, therefore allowing me to make the perfect choice. I will definitely return. I got a great deal!

Cathy was great, knowledgeable, and helpful.

Great experience! Dmytri was an excellent salesman, checked with us when we arrived and let us shop around without hounding us. When we were done we let him know what we wanted and it was a quick and painless process. He gave us a great deal as well!

This was so easy. Demitri was very patient. My husband had a stroke and is very slow getting around. Demitri waited until he was seated and explained everything in detail. Just great customer service from start to finish.

No Problem today, hope. I am able to say the same where it's finish and done.

Did not know that there was a no return policy

Place and salesperson were incredible. Will return always. Ty

It's a lovely store. Staff was incredibly helpful! Financing was easy. We already knew what we wanted so it took under 30minutes to complete the whole purchase. Will return to shop for more!

I went to Ashley Furniture to choose a new couch with a chaise lounge attached. I was pleasantly surprised to find my perfect comfy couch for the holiday season. Cathy, greeted me warmly and listened to all the features I was looking for and helped me narrow my selection. She was not pressuring me, but allowed me to comfortably make a decision. The order process was seamless. It will be delivered just in time for Christmas. Thank you, Cathy and Ashley Furniture for providing quality furniture at an affordable price!

The staff is very professional and personable. Cathy is working with me and was able to offer me a better dining room set at a discounted price. She’s very easy to work with. Looking forward to making more purchases at Ashley Furniture. 😊

Alex was great!

I was greeted when I came in and the salesman was professional and polite. Nice experience overall.

I love my furniture and the delivery guys were great, but… I didn’t like the fact they were hustling for a decent ($50) tip, because they had to move a few things in the hallway. I don’t mind, I guess, because I live in an apartment building, but darn… $50?! Hell I’m struggling too! I was going to do $20/guy x 2 = $40. Lol Anyways, thank you

Has very nice furniture, reasonable price

Great customer service, reasonable prices and the furniture was delivered as promised.

Great customer service! Very professional. Great quality furniture.

Great

Great selection for good prices & staff were all very helpful !

Great Experience! Great Deal. See Demitri, great guy, worked with us well.

Excellent service and time for our visit. No pressure.

Great.

It was a bit confusing, we were told 30% off but only received 10% off. This was before noon

The salesclerk is very nice and patience. Looking forward to arriving and experiencing the new sofa

I went in on Black Friday for a living room set. I has not had pleasurable experiences in the past so I was apprehensive. However, the floor manager was awesome. She resolved an issue with a previous authorization hold on my Ashley card. I was able to get my set no money down in the color and style that I wanted. I wish I could remember her name but hopefully they will know who I'm talking about. Thank you for doing an awesome job!

Nour and Rena went above and beyond in service!

Good morning; dealing with you is very classy and credible in dealing. Thank you very much.

Very prompt and courteous

Great customer service in store shopping. Perfect and great delivery service.

Great experience and delivery team. Thank You!

Alex was amazing from start to finish, he let us wander for quite some time until we landed on the perfect furniture for our new house and made sure the customized sectional was extremely what we wanted. Alex went above and beyond ..my family and I cannot stop talking about how outstanding his customer service was to us. We knew we were in great hands with him, and anyone else who goes there to get their furniture. We will be back. Thanks again alex!

The store was quite empty(7pm)so we had time to walk through the store unencumbered. The salesman were very helpful and knowledgeable. Made a needed purchase.

Had a great experience with purchase made in store. Islam was very patient & helpful. Appreciate the time she took to help & answer our questions. Reyna was also very kind & gave great customer service. Truly recommend these young ladies as your salesperson.

Beyond disappointed with Ashley Home Store, the delivery team damaged our home and when I called customer service they let me know that since it was past 72 hours since the delivery was made they were not responsible for the damage. When I reached out to the sales associate who helped us as the store she connected us to another random number who then pawned us off on another third party. Will not be shopping at any Ashley location in the future.

Good stor and pipel

Alex was very nice and patient as I wandered around looking for just the right piece of furniture. Once I found the right one he was able to customize the size for my space. Will definitely be back for bedroom furniture in a couple of months and he will be the one I will be looking for.

Our house is full of Ashley furniture. We had a salesman this time, heavy smoker, VERY rude. I don't think we will be back, not to that location anyway. (Found a better deal at lazy boy 😄)

Friendly sales,knowledgeable and helpful. Lots to select from and priced a little on the high end for some items.

Very good salesperson helpful and reliable. Beautiful furniture thank you

Reyna was very patient with us, she explained everything very thoroughly. Nice choices in the store. 😊

Our sales team was very kind and professional....our furniture is great...thank you to all involved, dedication from the delivery driver also....

Our sales person, Khaled, took time, explained the product, answered our questions without pressuring us to buy. He printed out the deals he could give us, we went to lunch and discussed the choices, returned with our decision and a few more questions and made our purchase. A pleasant experience.

Sales lady Cathy was extremely helpful and knew

Dimitri was very kind and helpful. He cleared out my doubts about the purchase and explained me the financial procedures. I am very pleased with my visit at Ashly’s

Alex was very nice and answered what ever questions I had

Eric, was awesome. Very knowledgeable and got us exactly what we needed. We would buy from him anytime

Most of the furniture is not real, man made materials

Cathy and Dimitri were so helpful. I think we got a great product for a good price.

Diana was courteous, friendly, very helpful & understanding with our order!

The employee who helped us was very knowledgeable and pleasant.

My 20yo daughter and I only made it 10 feet into the store before a sales person came up to us, which is fine. But when we told him we were only browsing, he actually walked up about 3 feet behind my daughter and stood there. Which was way awkward and weird. Then he followed us around the store watching us like a hawk. I'm like, yes, I'm going to just stick this sofa in my purse. You got me. We didn't stay long because it was uncomfortable. Very bizarre sales person.

I was very happy with the selection and ease of purchase. Walked in to buy a desk I saw online, ended up getting a matching bookshelf too. I was happy with Gena who took care of me and was patient with me when I changed my mind. She had a good eye for my vision. I’m looking forward to going back for my living room furniture.

When the Ashley Home store opened near our home, my family was excited at first, as we had shopped from them from a location farther away in the past and were happy. Unfortunately, both times that we have shopped at this new home store, we have been terribly disappointed. We understood the long wait for one item, but after it finally came, it had numerous chips and scratches in the wood that I ended up fixing myself because no attempt was made by Ashley to remedy it. I believe we ended up getting a $100 dollar discount, but I would rather just have a good product in the first place. More recently, we ordered a set of eight chairs and a dining room table. The assembly of the table was botched and we immediately called Ashley the moment we noticed how the technicians had damaged the underside of our table when they assembled it. That was July 2, 2023 - nearly three months ago. Ashley has repeatedly told us that they will send someone within a week or two weeks during these past three months, but nothing has ever happened. Again, we took off a portion of the price, but I still do not have a working dining room table and have been not been able to invite anyone to my home for dinner yet. Do not shop here. They are unprofessional and will end up wasting a lot of your time.

Called to get some basic warranty information and Rosa kept me on hold for 25 minutes. Stay away and spend your money were its appreciated. Ridiculous!

Our experience was great, the associate Eric Warquier, was amazing. He really took his time to provide excellent customer service, he was very knowledgeable and patient with us in our decision making. Overall, my husband and I were very satisfied with our service and happy with the choice we made for our purchase.

I was at the store today and the employees were all very friendly and helpful. I found what I was looking for with Alex’s help He was very helpful and answered all my questions. He was very efficient in getting my necessary info and having all the papers signed. It was a good experience for me and I appreciated the whole procedure and purchase. Thank you

The man that helped me was great. He found everything I needed. Now I can't wait to get my furniture.

Great sales person that was very helpful n made great choices for me at a great price 👍