Ashley Store Highland, IN

My experience with Marcus was great. I had been looking for furniture for a while, I’m glad that I decided to visit Ashley’s Furniture, Marcus answered all my questions and helped me make the best choice for my home. 5 stars all the way.

Went pretty well. The printer was not working properly, so it took time to get my receipt. No fault of the sales women.

I had an exceptional experience shopping at Ashley Furniture, thanks to Alex! From the moment I walked in, Alex was welcoming, knowledgeable, and incredibly helpful. I highly recommend Alex and Ashley Furniture for anyone looking for great customer service and quality pieces!

Everyone in that store was nice,polite and professional. I will be back to the store in Highland thank you for helping me fins exactly what I wanted.

Nice staff really knowledgeable and quick

Reyna and the store Mngr. know how to make a deal and made the experience impressionable. Wow great job

(Translated by Google) Very friendly, I am happy with the service (Original) Muy amables estoy contenta con el servicio

Diana at Ashley was wonderful! She guided us through our mattress purchase and answered all our questions thoroughly. Excellent

Smooth delivery with no problems great work

Alex was helpful and we appreciated all his insights into buying our furniture.

Had a wonderful experience a young man helped me named Marcus he was great I'm planning on going back to order something else and I'm going to ask for him God bless him that he helped me thank you

Diana Rosales was exceptional and made our experience at Ashley complete. We were able to find the items that we came looking for and felt like we received fare prices.

Great experience! Not pushy but was there to answer all our questions.

The store is always filled with the best variety of furniture. Your associate who assisted me, was so helpful and knew what I needed. He was so patient as I explained what I was looking for. I am very happy with my purchase and look forward to the delivery.. Thank you so much Ashley! Estela

Catherine Gannon was amazing! She made the process so smooth and was very helpful and knowledgeable!

Ashley furniture never disappoints. We bought a sofa there six and a half years ago and it is still like sitting on a brand new sofa. With help from the friendly associate, we were able to find a quality bed set in our budget and schedule delivery. They also answered our crazy questions about our previous sofa, and gave us all the info we needed. Completely happy and will shop there again.

Marcus assisted me and my husband, and he was professional, respectful and knew how to answer all my concerns, we would definitely recommend Ashley to friends and family

Service great

I honestly don’t think customer service gets better than this Ashley home store has gone the extra mile at making the customer feel like their at home while also setting a stern standard of how they do business 10/10 would shop again

Cathy was awesome!!!

Had a bed and furniture installed with Ashley Highland . Brackets , screws all incorrectly fitted . Only way I found out was when my carpenter had pointed it out . Unhelpful dismissive customer service instore and was fobbed off to a different company to resolve my issue . Would never purchase with Ashley again after spending a sizable amount of money instore .

The staff was very kind and patient. I also appreciated their assistance with my purchase to get it in my car. Thank you!!!

I found what I needed and what I didn't know I wanted. Marcus was very helpful. Besides spending 6 hrs here I got what I needed at the prices I wanted.

Dimitri was very knowledgeable about the products you carry. Which allowed him to give us some great suggestions. He was very patient, kind, attentive and non-pressuring. Dimitri is a great 👍 salesman.

Cathy, our salesperson, was amazing. I’ve been in sales. I’ve been in customer service. She was perfect. Wasn’t clingy-offered just enough help and info until we requested more. Full of knowledge and suggestions. All items were readily available and we took delivery less than a week from purchase day. Delivery was smooth. We were informed all day of our delivery, what time we could expect them, how many stops ahead of us, etc. truly a wonderful experience.

Cathy Gannon was the best ever sales person. I will be back because of her.

Dimitri was excellent . Very happy with his service.

Great service and easy process!

Great shopping experience with Dimitri. I was able to get a good deal and he was very helpful. I highly recommend him; he is very knowledgeable and friendly. I enjoyed his stories.

I had a great Sales person his name is Dmitri Ratner, at Ashley Furniture in Highland, IN. He was very knowledgeable, experience and very helpful in helping me select my Furniture. I like to thank Dmitri Rayner for his time, patience and his service at Ashley Furniture store. Caroline Serna

Dimitri the salesperson was a pleasure to work with and I will definitely shop here again in the future.

Alex Herrera was amazing! He is honest, upfront and very helpful. We will go back and request him every time.

Dimitri was great to talk to and proceed our order fast.

Dianna was our sales rep. and she was very professional, kind, and helpful. The furniture we bought was beautiful. We would.go back to Ashley Furniture, and we would ask for Dianna

Catherine Gannon was so very helpful and informative with our purchases of recliners today. Very friendly and professional.

I have purchased several pieces of furniture from this location. All from Dimitri Ratner, he provides the best customer service.

Ashley is always a solid deal, flexible with financing if you need to, people are nice, shout out to Richard for making a great deal.

We had a very good experience and Reyna helped us with our purchase and she did a great job!

The gentleman who took care of us was very patient and wonderful took care of us and answered our questions.

I called looking for an extra large chaise I saw in gray. I wanted to see it in black as it was newly added to their site but not sure if they had it in the store for viewing. Jessie James was gracious enough to help me with the purchase. I appreciate the swift, attentive customer service he provided. The merrillville store could really take notes on customer service from these guys. Thanks again!

Wonderful Alex is Excellent

Cathy G.was AMAZING! Outstanding customer care! Above and beyond!

Alex was a very polite young man who pointed out every mechanical aspect of the furniture he sold to us.

Reyna was great very helpful and designed my whole room

A while back I bought a table and paid for a maintenance warranty. The top layer of the table started peeling within the first 2 weeks I had it. When I tried to utilize the warranty I was given a hard time and they refused to honor the warranty. I basically just relaminated the top my self. But geez that's shady only had the tables 2 weeks

Found just what I needed immediately, all with great customer service. Even offering us a cold bottle water on this hot day was an extra appreciation of service!!

Khaled was very helpful. We were doing everything over the phone when I told him I was just in there yesterday. I live pretty far from there and it was great that he was willing to help me get my desk without coming back to the store.

Our salesman, Alex from Highland, IN Ashley, was professional, knowledgeable and had great input on what furniture would work best with our color schemes in our new home! He was not overbearing and he gave us all the time that we needed to make our choices! We’ll be back to see Alex at the end of the week to furnish the rest of our home!

My experience was awesome. A Salesman was knowledgeable and the manager was very helpful

Jessie and the rest of the team are awesome. I have loved furniture and it's history since I was a child. They have it going on over at Ashley!

The salesman looked and acted like he couldn’t care less if we purchased something (which we did). He didn’t even have to try and sell anything because we knew exactly what we wanted.

If I could give zero stars I would. Ashley furniture in highland Indiana is RACIST. On multiple trips in the store we waited over 30 mins to be assisted even though the store was EMPTY! Then once we were assisted AFTER white customers who came in AFTER us. We were laughed at when we spoke about our wasted time, and when my husband ran to his car to get his ID they locked him out of the store.

Great

Went in to buy a couch from Ashley’s on April 7th this year and after we purchased, we were told by Reyna Hernandez it would arrive at the end of May. The end of May came and left with no couch and no update. We finally got ahold of her to then be told it’s coming July 2nd. July second came with no couch and no update. We go into the store to find out what’s going on and why we can’t get ahold of anyone to be told “I could care less whether you get the couch or not, it’s not my fault” by the same person. This is the absolute worst service I’ve ever had in my life and I’ll never attempt to get anything from Ashley’s again. Reyna Hernandez from Highland, IN should be fired.

Bought a couch at the beginning of April. We were told we would get it by delivery at the end of May, that came and went, no couch, no communication. I reached out and then they told us July 2nd, my boyfriend and I have YET to hear a response back, an email, a call, a text, SOMETHING. I feel like they just took our money and left us alone. Very disappointing. Was so excited for that couch.

Outstanding service, Kathy at the Highland IN store went above and beyond to help with the selection.

Alex and Jason were great. I was replacing 19yr old couches bought at ashley and a Wicks furniture kitchen table. Lol. Tyvm gentlemen

Affordable and good quality furniture. Love the bedroom set we bought in 2001. Now back for a dinning set.

Complete waste of my time and energy. I’ll never do business with them again.

Wonderful! Salesman was pleasant, patient and helpful with both my husband and myself. Couldn’t be better!

Found furniture for living room and purchasing possibly this week

Great service by Alex our salesperson.

Was very well taken care of, helped me feel really good about the purchase.

This is a nice place to shop. Diana was great. She explained everything and took her time with me. I highly recommend this store.

Sale lady. Was Awesome 👍 Diana thank you

Nice, personable, and professional team.

I love that person that took care of me she was very professional and polite she wasn't smothering me I felt comfortable she came around when I called her out very satisfied

Great experience. Salesperson was very helpful and professional.

(Translated by Google) They cheated for money, there is no return! (Original) Развели на бабки, возврата нет!

Enjoyable experience The service gentleman had no issues matching the price of the items I wanted to the sale price listed on the Ashley Website.

Our delivery was around the time it said they would be there. I was pleased with how they handle our furniture. They were careful and took their time. Thank you!

The quality of furniture was fabulous, the price high but worth it. The salesman was knowledgeable and persavive and the fast payment with credit card application.

Reyna Hernandez, was exceptional. She made me feel at ease and didn't make me feel any pressure. I will be recommending her to everyone I know. Thanks Reyna for all your help.

Great service!! Definitely will be returning again.

Visit and subsequent furniture purchase could not have been more pleasant. Dimitri was our sales person and was very professional, pleasant, and helpful. We bought a couch and intend to purchase more items, as the experience was so smooth and low pressure.

Alex @ highland location was very informative and helpful. Can’t wait to get my couch delivered.

Absolutely excellent service! Mr. Kahled (his first name) our sleep expert was knowledgeable, personable and professional. His help in addressing my husband’s sleep issues was invaluable. Ms. Diana was very informative about product information for the bedroom set. The store manager checked in to see that all was going smoothly but I was so excited about all the information I was getting I missed his name! I would definitely recommend Ashley Furniture in Highland!

Great Experience. Friendly, Knowledgeable. Made sure I received every possible discount promotion etc.

The salesman Khaled was awesome and very helpful with selection the perfect piece to my sister's bedroom set.

Fantastic place to shopping

Great experience with Richard. He was beyond helpful and very knowledgeable with all the products and made the sales experience extremely easy. We loved that he wasn’t pushy and didn’t try to force us into a purchase.

Most helpful.. thank you Cathy

Had great prices and excellent quality furniture. Staff really friendly and helped me get what we wanted within our price range.

Dianna at the store in Highland IN was fantastic ! We are moving from AZ to IN and she was able to make sure my order was placed correctly and put on hold until our move in date. She answered all my questions and was super helpful. Will recommend her and Ashley Furniture to everyone!

Very nice and respectful workers and very helpful

Dimitri has been very professional and helpful. He also made the shopping experience fun and enjoyable. We will look for him for the next purchase.

Poor took 2 months past time they said to get bed and it is damaged then they send someone to fix ...umm no it is brand new I want it replaced well have to send someone to see damage they come say they can't fix we will give you 58 dollars credit no I want it replaced set up apt another month half we confirm apt and now they say we did not confirm are u kidding now have to make a new ticket terrible customer service but they take your payment no problem smh find somewhere else to go they suck asked for supervisor and was told no I will help you and they don't speak good English so hard to undetsyand...smh

Good service 👍

I had a great experience with Ashley Furniture! They were very friendly and helpful

No sales pressure. Greeted us as when entered the store. Dimitri was Very personable, polite and professional. He was very patient as we were trying to decide on our choices of furniture. Dimitri, Thank You very much.

Great prices, friendly service

My experience was very pleasant the workers there were very nice & helpful.

My sales person Diane she was the greatest. Diane helped me look for what I needed until I was satisfied. In my eyes, she’s about pleasing the customers. Great job, Diane.

Kathy was very friendly & knowledgeable on our visit on 4.27/24 !!

I appreciate the ease of shopping and the fact that I did not feel like I was being rushed to purchase anything. Demitri the sales rep gave my daughter and me the space and time to discuss what was needed.

Do NOT go there unless you want to deal with headaches, frustration and high blood pressure from getting pissed off over and over because a bunch of mixed up pieces being delivered and then no one wants to give you your money back! Been dealing with a reimbursement issue for over 2 months!! First off, the warehouse sent the wrong items, turns out the store tagged them wrong, so now we had a second delivery and it was WRONG AGAIN! Then they find out they didn't even have the correct size we needed at all in stock(it was an entertainment system). So we wanted our money back. They came to pick up the furniture and only took one piece instead of it all because they also didn't even include the whole thing on their pickup order. So had to wait to get the rest of pieces to be picked up another day. My husband had to miss 3 Saturdays of overtime work just to wait for the damn wrong items to be delivered and picked up! The store blamed the warehouse and the warehouse blamed the store. We had to keep going to the store 3 or 4 times to check up on the situation because nobody was getting the process going unless we showed up to remind them or push them to do it. At one point we ended up buying the store display because that was the only correct size in stock but we had to wait for it to be discontinued, we got it for a better deal, then when I was trying to get the money back for the returned one, they tried to tell me that I would only get a partial amount due to the remaining balance of the new purchase! Excuse me!? What does a whole new separate purchase have to do with the first purchase that was fully paid for and now in the middle of a reimbursement process. Then they were like oh no never mind. 2 months later I'm still calling the Distribution Center to get my money back. Almost 2 weeks ago they claim they send it and gave me some ticket number confirmation for a debit deposit and a check in the mail, and nothing happens. Then I call today again, and they said that a portion was sent to my debit card $324.84, I check my statement, why did they only send $35?!! The rest is over $1, 000 to be sent in a check(I paid in cash for a portion) so has to be a check that they claim they sent last week. they said that they are so sorry and will send it now and will take 4 weeks or more!! I am beyond pissed at this point, I've been so patient and polite but now I am planning on seeking legal action and filing a consumer report, as well as contacting Telemundo Responds, they help with these type of situations and it comes out on the news for other consumers to beware. They were quick to take my money and so helpful but now no one gives a crap now, its my problem now of course! NEVER again will I purchase here and will share my story with everyone, I know 2 other people who had similar situations there, wish I knew their story before I went there!

Diane was great and awesome customer service and always good products

Thanks great service and explanation of product.

Excellent service and great product.

Good quality

Very polite staff. Very nice furniture well laid out.

Their delivery service is phenomenal. Alex and Charlie delivered my new kitchen table and Alex was kind enough to remove my old, very heavy, table for me. Very much appreciated!!

Extremely pushy. I came in and was greeted by a salesman before I could get too deep into the store. Which is fine that's their job nothing against that. However I told them specifically this was my first stop and I will be going elsewhere and if anyone else needs help take care of them over me. I let them know I spent a lot of hours in my office chair and it was causing me a lot of pain and I just wanted to try a couple options to see what I liked. They then proceeded to get one of the other associates who insisted I try their tempurpedic mattresses. Very annoying since I do not need one and was explicitly clear that I was here for a new chair. Whatever. I entertained them. Afterwards I reiterated what I was here for and they just said "what stops you from taking the mattress today?" OH I DON'T KNOW BECAUSE I CAME HERE FOR A CHAIR?! Went to Lynn's in the same strip mall and bought a $1400 chair an hour later. I will never be back.

The experience went well. The initial seller seemed nervous, but became more relax as we walked through the store. Was about to leave until team members stepped in. I thought that was great teamwork! After, receiving additional assistance and options, I made a great purchase and left satisfied. The entire team was welcoming, pleasant and provided good customer service.

Exceptional customer service!

I was very satisfied with our Sales rep Diana & am looking Forward to my delivery on Wednesday

Dimitri made the whole process very easy. Will definitely come back again. Delivery was within a few days. Very happy.

Very puntual and polite

Our associate that helped us pick our couches was great. Overall they were able to match the price of the couches we selected. What I wasn’t happy about was when we went to pick up the rug we purchased. It was the last rug available they had on the floor. We purchased it and went back 3 days later to pick it up. The rug was still on the floor. Sooo they proceeded to allow more people to step all over it and continue to dirty it even though it was already purchased. That was NOT OK!

When I arrived to Ashley was met by Alex he was very kind and respectful did everything he could to satisfy me in finding what I was looking for they did not have anything on the floor but he didn't stop until he found exactly what I was looking for and he did the job I will be recommending family and friends to see Alex at Ashley 😊😊😊😊😊

My sales lady Natalie was very helpful and knowledgeable

Good friendly staff

I went in looking for a particular piece of furniture and was helped but 2 young ladies working there. They were great (I wish I remembered their names)!! Coincidently they both had the piece I was looking for so their opinion weighed in on my decision to get it. Also, one of them called home to get a video of the furniture so that I could see the functionality of it. That was very sweet of her. Needless to say, I ordered it (not received yet) because it wasn't available in store. Nevertheless, the Highland team was great!

Very friendly staff and lots of great products.

My experience in the door, I was greeted with a smile and throughout my time in the store. Wasn't preaching to purchase anything and when i made my mind to buy I was still treated with that smile ☺️

I went to Ashley furniture looking for a specific couch set that they didn't have available anymore. The salesman was very nice and patient. I went back later with a few different choices and was able to purchase my couch set. Everything was taken care of quickly, and the process was smooth, I was in and out fairly quickly.

Professional, courteous, friendly, and knowledgeable people.

Ashley furniture is high quality furniture . They stand with loyalty to their customers. I'm glad I could take advantage of the interest free for 36 months! I can't wait to go back and continue to furnish my home. They treat you with respect and don't pressure you buy anything you are not comfortable with.

Natalie met me as I came through the door, she asked if I needed help, I said yes and I walked with her as she was showing me what I asked for, she was extremely patient as I went back and forth trying to decide what to pick, we laughed and talked as though we knew each other, she is naturally a people person, warm, witty, and fun to be around, I will definitely visit Ashley Store again, I hope she's there so she can help me again, I hope my comments get her the hefty raise she deserves, what she have is raw talent, thank you NATALIE MANSOUR❤️

Great, and a really good deal. Reyana was very helpful and friendly.

Comfortable atmosphere very nice and helpful

No pressure from salesperson allowed me to make my decision on my own

Went in with my Father to get a recliner. Was met by a salesmen named Dmitri, very good at what he does for a living. Then the manager, John, came over and we are walking out with a new mattress and adjustable base! Thanks two those gentlemen my Dad is now sleeping in his bed! Best decision ever! Thanks to Ashley Furniture!

The store was pretty well laid out and reminds me Wicks Furniture stores. I've always bought from Wickes and Ashley feels like home.

Reyna was very caring and attentive during our visit. She helped us find beds and a new rocking chair for our new home. Thank you for making our visit feel welcoming. It's more than just a sale here. They want to sew you happy.

Reyna was wonderful and very knowledgeable. My husband and I were shopping for mattresses and a rocking chair, which we found with Reyna's help. We would definitely shop here again.

I had a great shopping experience. My sales rep, Catherine Gannon, and the GM. John Mishorich were very friendly and knowledgeable. I told them what I was looking for and they found it for me. I would definitely shop there again.

My salesman Khaled Jandali was the worst salesman I ever seen didn't know a thing about the store and lazy. I could go on and on but I think I said enough

I met the most caring individual at Ashley's, Mrs Rayna. She mbv made my wife and I shopping experience such a great one and really blessed our say with her kindness and professionalism. Thank you so much Rayna

The manager came to me and introduced himself. That was very good. Then, he helped me with redeeming my reward. The other woman on duty was also very helpful.

Yes they are very nice people there found what I was looking for a new mattress

Went in to browse and came out with some much needed purchases, Diana and John were very helpful with making the process go so smoothly. Highly recommend!

Cathy was very knowledgeable and help with any discounts

Excellent service and no pressure

The saleswoman was wonderful and so helpful. She helped me decide between 3 sofas. I was surprised I could get delivery so quickly. My niece went elsewhere and it’s taking her 3 months to get her sofa! I have shopped at Ashley before. Their furniture is well made and they have reasonable prices! Ashley is my go to for buying furniture

Amazing people I truly appreciate them

My experience at the Ashley store it was very good because I had a wonderful salesperson by the name of Miss Reyna Hernandez! I appreciated her knowledge and expertise in helping me to decide on which mattress to purchase as well as the base for my bed. She was filled with knowledge and answered all of my many questions, she had so much patience and she made me feel very comfortable in making my choices . I wanted to give five stars but the store hasn't been able to give me a delivery date because the base of my bed has not been located or is not known to be in stock therefore there is a hold up on my delivery and I really need my bed ASAP because I just moved into a new residence and I have no bed !😁 but I have received good service from the customer care department in assuring me that I should know soon whether they have my base or not in stock. I look forward to using my new bedroom set for a good night's sleep! LOL I appreciate it myself person again very very much, thank you Miss Reyna for your undivided attention and expertise 🤗 and your beautiful personality along with your customer service was amazing.‼️ I look forward to shopping at Ashley store again. I have already made an additional purchase online and I have my eye on something else as well thank you for this opportunity.

They were so knowledgeable about the furniture and they were so polite as well. I love this place

Great customer service!

I am literally in the store writing this review, looking at the furniture and I have been in here and entirely 17 minutes and all of the coworkers and all of the work is here are just sitting around. There is one mattress person helping out one person and the other ones are just sitting around not we can get me. I had all the intentions on spending money to buy an entire bedroom set as well as a mattress and the adjustable base and I will be taking my business to the Ashley‘s on Cicero Avenue. They do not appreciate minorities here, apparently.

Working with Dimitri Ratner today was a very pleasant experience. He was very knowledgeable about beds and mattresses and shared that throughout the sale. He also helped us purchase 2 new recliners. We will be back to work with him again.

Love the patience and care that was put into the time we did our shopping.

Very friendly and great customer service.

My sister and I went to this store looking for new furniture and we had a great experience. The sales lady named Diana greeted us right away and was very helpful with our questions about the furniture. She even helped us with figuring out what kind of financing we qualified for which was nice. Definitely will keep this store in mind for future furniture and mattress purchases.

My sales professional was very patient knowledgeable and understanding it was a pleasure working with him K JANDALI.

I was very pleased with my experience. Alex was very knowledgeable and attentive. From the moment I walked in, Alex made sure I found what I was looking for. Thank you!

I strongly urge you to reconsider giving them any of your business. The only thing more terrible than the quality of their furniture is their customer service. I recently had an unfortunate service experience with this specific store. From the store level up to corporate, the customer service was consistently disappointing. I purchased a sofa, love seat and ottoman and each piece is having fabric and/or structural ssues. The furniture quality left much to be desired, with issues emerging shortly after purchase (photos attached). Even with purchasing the extended warranty coverage, which we were explicitly told would cover ANY fabric or structural issues, was denied despite all the extended warranty claims stating our exact issues would be covered. Very deceptive business practices with this store and a very poor reflection on the Ashley Furniture company.

Diana was pleasant professional and attentive. She was very patient and didn't try to sell the product. She projected genuine attention to what was needed.

Khaled the salesman and the service manager (cannot remember her name) were great to work with. They both worked together and met our needs for our recent purchase. This is our 3rd purchase over the years from this store and they have been great every time.

It was like a trip back in time. Display and merchandising was blah. The furniture all seemed kinda the same and prices seemed a little high but isn't everything? I'm more interested in quality and durability , just tired of short lifespans. I would have been interested in learning more but didn't feel it.

The team representative Cathy Cannon was very helpful and professional. She has a wonderful personality. Thank you so much.

So far I am on round 2 of rescheduling delivery since they keep delaying my order and after reading these other reviews I am now just going to cancel my order and save myself the headache 👎🏼 we had to spend Christmas with no living room furnature 😥 Updated: my furnature came 2 days after this post in which 2 items were damaged and one of them even had blood on it, the warranty process has been very frustrating to say the least 😥

Cathy was fantastic. A true pleasure to deal with. 👍🏻👍🏻

the worst customer service I have ever had!! I've tried for over 1 hour to get someone on the phone for a problem with my order and still no luck!! I've been waiting over 2 weeks to get this issue resolved and still have not gotten anywhere!!! Requested a manager call me 3 times and still no call!! Absolutely horrible!! I spent over $9k for furniture and this is just ridiculous!!!

Diane was excellent. She answer all the questions about the display and with delivery.

I went here to try out a couch that I found on there website. The women working there helped us find it. She then said the price which was a $100 more than what I found on online.

Fast delivery!

Everything was really Great...until time for delivery.. 4 times I brought items from your store.. every time delivery was wrong or late. Once I had to wait 9 months, that's not okay..

Very helpful good prices and excellent projected delivery

Professional service from Natalie. She allowed me to walk through the store without any sales pressure, therefore allowing me to make the perfect choice. I will definitely return. I got a great deal!

Cathy was great, knowledgeable, and helpful.

Great experience! Dmytri was an excellent salesman, checked with us when we arrived and let us shop around without hounding us. When we were done we let him know what we wanted and it was a quick and painless process. He gave us a great deal as well!

This was so easy. Demitri was very patient. My husband had a stroke and is very slow getting around. Demitri waited until he was seated and explained everything in detail. Just great customer service from start to finish.

No Problem today, hope. I am able to say the same where it's finish and done.

Did not know that there was a no return policy

Place and salesperson were incredible. Will return always. Ty

It's a lovely store. Staff was incredibly helpful! Financing was easy. We already knew what we wanted so it took under 30minutes to complete the whole purchase. Will return to shop for more!

I went to Ashley Furniture to choose a new couch with a chaise lounge attached. I was pleasantly surprised to find my perfect comfy couch for the holiday season. Cathy, greeted me warmly and listened to all the features I was looking for and helped me narrow my selection. She was not pressuring me, but allowed me to comfortably make a decision. The order process was seamless. It will be delivered just in time for Christmas. Thank you, Cathy and Ashley Furniture for providing quality furniture at an affordable price!

The staff is very professional and personable. Cathy is working with me and was able to offer me a better dining room set at a discounted price. She’s very easy to work with. Looking forward to making more purchases at Ashley Furniture. 😊

Alex was great!

I was greeted when I came in and the salesman was professional and polite. Nice experience overall.

I love my furniture and the delivery guys were great, but… I didn’t like the fact they were hustling for a decent ($50) tip, because they had to move a few things in the hallway. I don’t mind, I guess, because I live in an apartment building, but darn… $50?! Hell I’m struggling too! I was going to do $20/guy x 2 = $40. Lol Anyways, thank you

Has very nice furniture, reasonable price

Great customer service, reasonable prices and the furniture was delivered as promised.

Great customer service! Very professional. Great quality furniture.

Great

Great selection for good prices & staff were all very helpful !

Great Experience! Great Deal. See Demitri, great guy, worked with us well.

Excellent service and time for our visit. No pressure.

Great.

It was a bit confusing, we were told 30% off but only received 10% off. This was before noon

The salesclerk is very nice and patience. Looking forward to arriving and experiencing the new sofa

I went in on Black Friday for a living room set. I has not had pleasurable experiences in the past so I was apprehensive. However, the floor manager was awesome. She resolved an issue with a previous authorization hold on my Ashley card. I was able to get my set no money down in the color and style that I wanted. I wish I could remember her name but hopefully they will know who I'm talking about. Thank you for doing an awesome job!

Nour and Rena went above and beyond in service!

Good morning; dealing with you is very classy and credible in dealing. Thank you very much.

Very prompt and courteous

Great customer service in store shopping. Perfect and great delivery service.

Great experience and delivery team. Thank You!

Alex was amazing from start to finish, he let us wander for quite some time until we landed on the perfect furniture for our new house and made sure the customized sectional was extremely what we wanted. Alex went above and beyond ..my family and I cannot stop talking about how outstanding his customer service was to us. We knew we were in great hands with him, and anyone else who goes there to get their furniture. We will be back. Thanks again alex!

The store was quite empty(7pm)so we had time to walk through the store unencumbered. The salesman were very helpful and knowledgeable. Made a needed purchase.

Great Customer Service.

Beyond disappointed with Ashley Home Store, the delivery team damaged our home and when I called customer service they let me know that since it was past 72 hours since the delivery was made they were not responsible for the damage. When I reached out to the sales associate who helped us as the store she connected us to another random number who then pawned us off on another third party. Will not be shopping at any Ashley location in the future.

Good stor and pipel

Alex was very nice and patient as I wandered around looking for just the right piece of furniture. Once I found the right one he was able to customize the size for my space. Will definitely be back for bedroom furniture in a couple of months and he will be the one I will be looking for.

Our house is full of Ashley furniture. We had a salesman this time, heavy smoker, VERY rude. I don't think we will be back, not to that location anyway. (Found a better deal at lazy boy 😄)

Friendly sales,knowledgeable and helpful. Lots to select from and priced a little on the high end for some items.

Very good salesperson helpful and reliable. Beautiful furniture thank you

Reyna was very patient with us, she explained everything very thoroughly. Nice choices in the store. 😊

Our sales team was very kind and professional....our furniture is great...thank you to all involved, dedication from the delivery driver also....

Y'all gotta go here! Great service, great price and quality! The warranty is amazing. We love our furniture. Just wish I could keep the cat off!

Our sales person, Khaled, took time, explained the product, answered our questions without pressuring us to buy. He printed out the deals he could give us, we went to lunch and discussed the choices, returned with our decision and a few more questions and made our purchase. A pleasant experience.

Sales lady Cathy was extremely helpful and knew

Dimitri was very kind and helpful. He cleared out my doubts about the purchase and explained me the financial procedures. I am very pleased with my visit at Ashly’s

Alex was very nice and answered what ever questions I had

Eric, was awesome. Very knowledgeable and got us exactly what we needed. We would buy from him anytime

Most of the furniture is not real, man made materials

Cathy and Dimitri were so helpful. I think we got a great product for a good price.

Diana was courteous, friendly, very helpful & understanding with our order!

The employee who helped us was very knowledgeable and pleasant.

My 20yo daughter and I only made it 10 feet into the store before a sales person came up to us, which is fine. But when we told him we were only browsing, he actually walked up about 3 feet behind my daughter and stood there. Which was way awkward and weird. Then he followed us around the store watching us like a hawk. I'm like, yes, I'm going to just stick this sofa in my purse. You got me. We didn't stay long because it was uncomfortable. Very bizarre sales person.

I was very happy with the selection and ease of purchase. Walked in to buy a desk I saw online, ended up getting a matching bookshelf too. I was happy with Gena who took care of me and was patient with me when I changed my mind. She had a good eye for my vision. I’m looking forward to going back for my living room furniture.

When the Ashley Home store opened near our home, my family was excited at first, as we had shopped from them from a location farther away in the past and were happy. Unfortunately, both times that we have shopped at this new home store, we have been terribly disappointed. We understood the long wait for one item, but after it finally came, it had numerous chips and scratches in the wood that I ended up fixing myself because no attempt was made by Ashley to remedy it. I believe we ended up getting a $100 dollar discount, but I would rather just have a good product in the first place. More recently, we ordered a set of eight chairs and a dining room table. The assembly of the table was botched and we immediately called Ashley the moment we noticed how the technicians had damaged the underside of our table when they assembled it. That was July 2, 2023 - nearly three months ago. Ashley has repeatedly told us that they will send someone within a week or two weeks during these past three months, but nothing has ever happened. Again, we took off a portion of the price, but I still do not have a working dining room table and have been not been able to invite anyone to my home for dinner yet. Do not shop here. They are unprofessional and will end up wasting a lot of your time.

Called to get some basic warranty information and Rosa kept me on hold for 25 minutes. Stay away and spend your money were its appreciated. Ridiculous!

Our experience was great, the associate Eric Warquier, was amazing. He really took his time to provide excellent customer service, he was very knowledgeable and patient with us in our decision making. Overall, my husband and I were very satisfied with our service and happy with the choice we made for our purchase.

Called for some basic warranty questions and Rosa Kept me on hold for over 25 minutes then hung up. Horrible customer service and they do not appriciate your business. Ridiculous.

I was at the store today and the employees were all very friendly and helpful. I found what I was looking for with Alex’s help He was very helpful and answered all my questions. He was very efficient in getting my necessary info and having all the papers signed. It was a good experience for me and I appreciated the whole procedure and purchase. Thank you

The man that helped me was great. He found everything I needed. Now I can't wait to get my furniture.

Great sales person that was very helpful n made great choices for me at a great price 👍

Great service, was very helpful would definitely recommend

If I could give zero stars I would. Absolute worst customer service. Will not ever be back. Diana was not helpful at ALL!!!!!!!

Dimitri treated me with respect and courtesy! Enjoyed his customer service.

Over priced and I had to hound my salesperson! Store was empty . Wasnt a fan and no one was friendly

Cathy was so knowledgable and helpful. I described what I liked, and she showed me some great options. Can’t wait for the piece to be delivered!

The sales man was excellent and knew the merchandise very well!! He helped us through the whole process. We will be back

The reason why I give five stars is because the entire staff were very nice. Especially my sales person Reena excellent. Not only is she good at sales, also as just a beautiful person.

Friendly.

The service person was real kind and patient.

My husband and I had went to 4 different furniture stores and could not find something we loved or at a reasonable price until we went to Ashley’s, Demitri was beyond helpful and got a great deal on our new sectional! Thank you!

Alex was great help. No pressure in buying merchandise, and really was trying to get the best fit for what I was looking for. I actually have an account with Darvins but ending up buying from Ashley. Thanks again!

Very informative & helpful great info

The sales associate was knowledgeable helpful and friendly. Sorry I forgot her name but she was great.

Gena was friendly and helpful with our purchase today. Ashley has a good selection.

I don't know what happened to my previous post. My husband and I returned to Ashley furniture because we brought the whole floor set up for our living before. As we entered. Eric was our salesperson very knowledgeable (2 stars). I decided on the 3pc set with a reclining seat and adjustable headrest totaling around $6000. So, as we walk through the store, we look at all the different sets. My husband couldn't believe not one of the workers spoke to us as we walked around the store. He politely grabbed my hand, and out the door we went. However, we were in another store where all the employees speak whether you're their customer or not.

Salesperson was very helpful in finding a bed

I'm not going to rate the store until they call me. GIVING THEM A CHANCE TO MAKE IT RIGHT. Customer service Has email THEM twice already.STILL NO CALL.

Great service, no pressure, worked with Dimitri and his manager. They were very helpful in all aspects of our purchase.

What a great experience! Went there and was helped by Kathy who was very nice and informative and helpful! I left the store to check out some other places and decided to go back to Ashley because I was kinda set on a sofa that felt homey! Dimitius I think that’s how you spell his name (sorry if I misspelled) helped me on the second visit and was very kind and professional. I had a great experience at Ashley’s

First time shoper and highly impressed with the Customer Service.

Very professional

Great customer service, very knowledgeable

Very good customer service.

I just brought a couch from Ashley this week. The process was amazing and the pricing was great for what I purchased. The delivery is a little high and takes a while but overall my experience was great. The furniture is always durable and long lasting.

I had a wonderful experience my salesperson was very detail, friendly she really went the extra mile making sure I was satisfied. Great customer service!!

Very friendly and patient when waiting on me. Answered all my questions and made sure I understood the process. Customer service is key and I must say they were on point with that.

Our sales person Dimitri was very very knowledgeable on all the mattresses that we had looked at. He was able to answer all questions that we had about them. We decided to buy a new Tempur-pedic king-size and are waiting for our new bed. Should be here in a couple days. Thank you Dimitri and Ashley furniture.

Cathy was very helpful and patient in helping me purchase a new bed and mattress.

I enjoyed my visit. Ashley furnished my entire apartment with beautiful furniture that I will enjoy for years to come.

Alex was very helpful!

Had an overall great experience here. Reyna was very thorough in showing me what I was looking for and also very helpful. I will keep coming back to this store.

Good service!

The sale lady was very understanding and patient. She was very nice

Great experience shopping for new mattress. Sales Professional helping us was very good. Explained the details and did not pressure us.

Very warm helpful and inviting

Really nice prices will be back soon

One of the worst furniture store. I have recently purchased two sofa sets and out of them they delivered a broken one. I called the customer service on the same day and told them the installation was done properly it completely looks weird and what I saw at store was looking good but what you have delivered looks worst. They took couple of months to address but they are not ready to resolve it. The worst Ashley says all their sales are final but not ready to replace or refund even it is their fault. I literally want to very bad words but my manners is stopping. I do not recommend this store for any purchases.

Walking in the store everyone was nice and Diana was helpful on all furniture.I am so happy I went to Ashley

Sales representative. Made me feel at home very informative. Kind

It was not my first and won't be my last. Everybody was nice and helpful. Will recommend it to others.

Great service found what we were looking for and our sales rep was very helpful and answered all the questions we had.

Dimitri was awesome. Soo helpful and nice, allowed us time to look on our own and we were able to find the couch we wanted!

Stopped in to look for bed and chairs. Salesperson Dimitri was very pleasant and provided good customer service. Will definately shop there again.

Found just what I wanted and Dimitri was very kind to work with.

Nice selection to choose from. Great holiday sales price. Our sales person Jeff was excellent. Very helpful, courteous & efficient.

Timing,professional knowledge prices great experience

Ashley homestore has some great prices. Catherine was amazing! She was very knowledgeable and helpful during my visit. Catherine is the one to see!

Everyone there was very helpful and made sure I was pleased with the outcome of my transaction the store is wonder but waiting on my bed is where the problem came in I purchased the bed in the beginning on they I just now got my bed on the 20th of October knowing the item is on back order the store still sales the bed. Will not shop at Ashley again but I give the store 5 stores that is all

Very good service 😊

Khalid is THE best salesperson and Highland is THE best location. In 2022, I had SOOOO many issues with a different Ashley location even to the point of filing a BBB complaint. Fast forward 11 mos later (yes 11 mos) all issues are resolved except for 1 which must be resolved with Online Management instead of Corp (so I’m told). Despite ALL of the grief I’ve been through (ex, they delivered defective sofas 8 times…yes 8…I eventually paid additional money to change sofas…trust and believe there was SOOOO MUCH more drama than that), I needed something and made an intentional choice to purchase from Khalid in Ashley’s Highland IN location as he and his manager stood with me during those 11mos and assisted in making things right as much as operating procedures would allow them. And guess what, Khalid even thanked me today for trusting him and coming back (what I’ve been through, I should never deal with Ashley again, let alone write a 5 Star review.) I APPRECIATE Khalid for thanking me and realizing that I spent money trusting him. If he would have no longer been employed with Ashley, I would’ve walked right back out the door. Long story to say—I support salesperson Khalid (and his Manager) and the Ashley location in Highland IN.

Pleasant experience

Great experience with sales person very knowable

Great selection friendly staff

Eric was very helpful with our purchase. He offered us several options for payment. He went into detail about the products we purchased. We felt no pressure to buy. Three years ago, we came in to purchase a bedroom set. It was a 1.5 hour ordeal which left us leary about returning. We left upset with no purchase. I'm so glad we came back! Eric was patient and knowledgeable. His goal was our satisfaction! Thanks, Eric for all your help!

My sales rep Jeff woods was excellent . Three stars only because y'all having issues with the system.the issue with your system's been down since I was in the store Saturday. he wasn't able to schedule a delivery appointment and I've been calling all morning it's saying the system is still down looking for a call back text message email telling me something.

I will NEVER purchase Ashley products again! I have purchased Ashley products from third party vendors in the past and even they took better care of me than Ashley! Last week I purchased a bedroom set directly from Ashley and everything arrived damaged except the chest. There was even a screw left unfastened to the frame. When I went to screw it in, I realized that I didn't have any of the tools that came with the bed. As I am walking outside, I am met by my neighbor who hands me a different set of screws and a Allen wrench that she found in the street where they unloaded the furniture. Frustrated, I went to finish moving what the delivery guy should have only to find, it was stripped! Immediately I tried to call customer service only to find there was a system outage! I tried texting the number, on the recording and eventually got someone. After going back and forth and sending pictures, they told me they would order replacement parts and send a technician out to repair it. When I asked what the replacement parts were, it was only the hardware! When I inquired about replacing all of my scratch pieces, get this, I was told it now falls under the warranty and can only be repaired not replaced. Imagine someone telling you that they're going to repair your 6 hour old furniture because it is now under warranty. The nerve! I will be calling corporate tomorrow and will never shop with Ashley again! It's a real shame, because I have purchased multiple Ashley items in the past ranging from sofas to tables. I have only had a bed arrive damaged one time and the furniture store replaced it immediately. I wish they delivered to the suburbs otherwise I've never would have gone through Ashley and had to now boycott their products!

Eric did an amazing job with getting the order together and switching it few times. I was very indecisive on what I wanted and he reassured me that it was OK and I can take my time. Overall great experience! Thank you again!

Jeff in Highland, IN was awesome!! I love my set and it was exceptionally priced!

Sales rep was very courteous & informative. He listened to our needs & didn’t try to talk us into something more expensive. Product seems well constructed at a reasonable price. Excellent service!!

The model of the couch I went in to see wasn’t in the showroom which is the only reason I didn’t rate 5 stars. But the staff at the Highland location was amazing. They informed me of upcoming sales and warranty policy differences.

Walked into the store and got asked if I am over the age of 21, rudely said “oh you are?” Then walked away. Will not be buying any furniture for my first home at Ashley, what a huge turn off.

Diana assisted us in finding a couch. She was so helpful! She answered all of our questions and made it easy to understand our options. She gave us suggestions for selecting the right couch. She was also very accomodating. The process was extremely painless.

Cathy was very friendly and knowledgeable!! Manager made sure she checked on every customer so was impressed

We have dealt with the same salesperson on three different purchases . He's knowledgable, and patient. Two good qualities

Very friendly and answering all of my questions

Dimitri was so nice and very honest. At first I had a bad experience with my couch before reason for looking for a new sectional. He made me feel comfortable again and trusting again. He was very patient with me and helped me anyway he can.

salesman Alex , was helpful and patient.

Great staff.

Talk to Jeff when you get there, He is a awesome salesman!

We purchased two couches and the store would not let us pay for delivery to our home. They said that we were responsible for picking up the furniture because the items were on clearance and did not qualify for delivery (which was never free and always at an additional cost). We arrived the next day to pick up our couches and the staff had not moved it off the floor, after saying that they would have them ready for pick up the previous day. While the initial sales person was friendly, the staff was condescending the entire time during pick up and forced us to help move the items off the sales floor. After getting to the loading dock, we found out that the only way to get the couches out was to carry it off the semi loading dock, which was about 4’ off the ground. We asked to move the couches out of the front of the store, but they refused. We had to struggle to pass the couches down to ground level. While doing this my father fell. Still no concessions were made. I will never shop at this store again and I will never recommend anyone to shop there. UPDATE: They have responded via email within 4 days of putting up my review with the following: "I’m sorry to hear about the experience. Items that are sold AS-IS or clearance is to be taken home same day. It seems they made an exception to give you 72-hours to come back. Delivery isn’t a option for items as they are being sold from the store. The sales personal isn’t required to lift items out of the store. I’m sorry to hear about your father and I hope he is okay. If he was hurt due to any reason in store a incident report needs to be filled out. For these reasons down below, I wouldn’t be able to issue compensation or refunds. If you have any questions, please let me know."

Went to Ashley's in highland looking for a power lift recliner the lady that helped me was great, found what I was looking for and getting a fast delivery date.

(Translated by Google) They have beautiful furniture, the person who served us was very friendly, although there are no people who speak Spanish, he made himself understood and was very courteous, so I would buy there again and contact him. (Original) Tienen hermosos muebles la persona que nos atendió muy amable aunque no hay personas que hablen español el se dio a entender y fue muy cortes así que volvería a comprar ahí y dirigirme con el.

I was very pleased the service I received . The sales person was very courteous and helpful. He made us fell like part of the family and he really seemed like he had our best interest in mind . We left feeling very satisfied not only with the service we received but with our purchase as well .

The customer service representative was very patient, helpful, and listened. I will do business with him again for the rest of my home furniture needs.

My sales Rep. was wonderful. I would recommend him to all my friends

Very professional and kind!

Nice shopping experience! Would definitely recommend Highland Ashley. Ask for Cathy, she is knowledgeable, helpful and kind!

Great experience.

My couch came damaged. Spent so much money for this sectional and it came damaged. They put on the report that it came damaged and we would get a new piece. They have now sent the wrong piece twice. I have called and now they r saying they have the right to fix it at my house first. Um what no I didn't pay for a fixed piece. And they won't just take back my couch saying they have a no return policy. Don't shop here.

I liked the sales man. Clean store

The sales agent was great and very professional.

Alex helped my wife and I, and he did a great job!

I loved my purchase. However Gina was my sales person. Upon entering the store I made sure to tell the salesman and manner standing nearby that I gave Gina my word that she would get my sale. They assured me that she would still get the credit for the sale. My husband and I were willing to wait until she arrived but since we were told that she would get the credit we proceeded. After everything was said and done I asked for the final time to be sure that Gina got the sale to find out that she would only receive PARTIAL sale. The salesman commented on Easy the sale was. It was easy because GINA answered our questions, helped us with the measurements, talked to us about the furniture. She did all work all he did was the paperwork. I am not pleased that she had to share THIS sale. I wish i could make it right! 😔 Otherwise I would have given 5 stars of it all had gone to Gina

Mr. Wood was very helpful and friendly. Took care of what I needed efficiently and happily. Hard to find nowadays

Outstanding service!

Shopping with Dimtri was a great experience. He found me everything that I needed.

Service was great and I am pleased with our purchase.

We met with Dimitri. Told him we'd be back and received no pressure. Came back a few weeks later to order our living room furniture. great service

Not understanding how you can work there at 18 but my daughter was told she needed to be 21 to shop and had to leave if she wasn't

Dimitri was great thank you

It was a great experience. Did not feel pressured by sales rep, and was able to look around and decide with ease before discussing my purchase.

Was sold faux leather when I wanted real leather now I have to wait for to get a refund which I paid in cash a big waste of time half of star because of salesman

I went in to look at furniture and wanted to hold off on my order until I measured. Now I am receiving messages thanking me for my order… that I did not place!!! Beware when you go in!

Dimitri was my salesperson Absolute delight extremely helpful and honest.

It was amazing and I was able to get want I needed no one try to over sale me. The manager that was helping me was amazing and took her time to help me. I will return to this store.

We absolutely loved our sales rep Gina. Our experience was so enjoyable for spending money....LOL

Khaled Jandall was extremely helpful with everything... The manager was sweet and had a helpful spirit! Thank u so much for them and our amazing experience...

Cathy was very knowledgeable and helpful. She made the process of selecting a mattress stress free and easy. We left the store feeling confident in our choice. Thank you Cathy.

We came in last week and found a sectional we really liked. Gina helped us and we let her know that we wanted to think on our decision before buying the couch. We came back this week, found Gina and got the couch ordered within 10 minutes. The process was very easy, Gina and the rest of the store representatives were so helpful

Dimitri was great. Treated us extremely well and gave us a fair deal on our purchase.

Don't purchase anything from this company. We ordered furniture in October 2021. Didn't receive our furniture until a year later. Just wacked with $700 in interest because the 12 months zero was running even though we never had our furniture. The whole bed drone caved in twice after being delivered & another service repair. Now yesterday a dresser drawer with socks broke. I will never purchase anything from Ashley furniture again. I definitely DO NOT recommend shopping here, look elsewhere!

Ashley has nearly all the furniture you could need for your living room, great room, bedroom or home office. Some may be a bit pricy but definitely worth it due to the quality of their products.

Alex was great very knowledge very helpful need more like him

Very knowledgeable and polite sales associate. Explained features and warranties and provided some great ideas we had not thought about. Wonderful shopping experience.

Sales team is great. They listened to what I needed, showed me several options that I loved, and helped push financing through. Customer service team is the complete opposite. My couch was delivered and had issues the day because it was set up incorrectly. They were notified same day, called me 2 days later to get additional details and said they would call to set up scheduling. I received a text with a link for scheduling which shows available dates that are a month out from the original delivery. I've called back several times to get an earlier date as a month out is unacceptable. They always say someone will call back but they only resend the same text. BEWARE: Furniture cannot be returned once delivered. Also, this is not an Ashley corporate store but a franchised dealer.

I love my furniture but the customer service and delivery experience was absolutely horrible. I purchased a complete bedroom set in November-in cash, only to have it delivered and the dresser was damaged. It took FOUR deliveries over the course of 5 weeks in order to finally received my item not damaged. Furthermore, I called customer service multiple times to express my disappointment and resolve the issue and was told the issue was being escalated and someone in management would give me a return call and but they never did. I will never purchase from Ashley again.

Khaleb was great. He asked all the right questions and made suggestions. Great experience. Thank you!

Jeff is professional , helpful , low pressure and informative !

So far, I haven't had a resolution to my issue. I have spoken to several people but no one seems to know what is going on. I still have not received my order.

Great help, helping you find what you're looking for. Lack alittle selection of what we were looking for..especially colors. let's face it..white and beige and gray only go so far. on the whole...great job.

Eric Warquier was EXCELLENT. No over pressuring sales tactics. was very knowledgeable about products ^ the whole furniture industry. I recommend asking for him if you are at Highland IN location!!

Wonderful and cooperative staff members; highly recommend this place.

Very friendly and knowledgeable staff

I enjoyed doing business with Ashley.

We were helped by Reyna today at our visit. She helped us find very good prices on items we wanted. She also convinced us to get a mattress while we were there. They had an amazing deal that we could not pass up. We are waiting to get our furniture delivered, hoping for a great experience as the one we had today.

I’ve never shopped Ashley until today. Their salesman Dimitri helped me with a sofa set. His knowledge and personal attention was welcomed. I am now planning to go back and purchase a bedroom set.

The store manager saw me looking thru the store and offered to help me as many of the sales staff were busy with customers. She was great and answered all my questions. She introduced me to a staff member who quickly checked me out & scheduled my delivery all in less than 5 minutes. Terrific service.

I had a pleasant experience in this store. I stopped by because I was very undecided between buying some pieces or others online and wanted to see them in person. My indecision continued in the store, but the great customer service that Gena has helped me make the decision without pressure, she assisted me with all the patience in the world answering my questions.

Great customer service and quality products

Excellent location found everything I was looking for and the sales guy was very helpful

Jeffrey was very helpful and patient. Will definitely look for him for my next purchase.

Went in to buy a couch, employees were dull & rude. Ended up purchasing my couch from Lynn's for better service & a much better price. Don't waste your time go to Lynn's

I had a very interesting time at your store . She was courteous new stuff and then force me to buying anything. I enjoyed shopping at your store we'll do it again

Very friendly sales associate

The staff here are tremendously helpful. Gena helped me find a clearance piece for my living room that was able to be picked up and delivered next day! The Acima representative and Ashley staff were able to troubleshoot issues occurring at another store and able to have me in and out within an hour. Amazing customer service and so helpful on finding what you need.

My husband & I ordered a bed & bed frame along with a mattress in the Highland store before Christmas. Our salesperson advised we did not need a box spring with the type of frame we ordered, we asked several times if they we sure, however when finally delivered & set up the assemblers (which were great) told us we need a box spring. Called the store the salesperson said I would get a call back that day n ver did it's been a day & a half & no call back from the store.

Do not purchase from here. They have good sales people, but that's where it ends. When your items are not the quality that you paid for, customer service will be rude and extremely unprofessional and will blatantly not help you.

Nice furniture and wall decorations. Friendly people

Quality good service reasonable prices

Kind, friendly, and exceptional service. Very knowledgeable.

Very Beautiful and I will let everyone know.

Very knowledgeable and friendly

Cathy was absolutely wonderful. She even put my 91 year old dad in the store wheelchair and drove him around the store….she was very helpful, kind and is a great asset to Ashley Furniture. Thanks for a great experience Cathy!!

After placing my oder it was a little rough I couldn't get anyone over the phone so I got tired of getting no where so I decided to go into the store I met the most nicest person ever the Manger I think her name is Kelly if it's not I want to thank her so much for everything I have my bedroom set and I love it

We furnished our entire apartment with this company and everything has fallen apart

Jeff tried to help us but was being very rude and was starting to get angry when we did not want to buy the furniture and was waving his hands around trying to prove a point when we clearly said no. If I could give no stars I wouldn’t have. Very disappointing

Experience was very satisfying, salesman did a very good job working with us!

Alex and I think her name is Jenna was A 1 in customer service.

The sales persons were great. They worked with us to get the best price and recliner we wanted.

Went to Ashley's today wasn't planning on buying anything just looking around my sister and myself two salespersons walk by me and my sister not asking us if we needed help and so Catherine walked up and I asked her for a price I commented that we had been here for a while and nobody asked us for help and I asked her if she had a card because she was our person needless to say she ended up getting a two bedroom sale and she wasn't pushy at all she was very knowledgeable thanks again Catherine

Alex was very knowledgeable and personable I enjoyed the conversation and experience. Even though I spent more than I intended.

Visited Ashley furniture in highland Indiana , Eric W. assisted us in buying a living room set and bedroom set. He has been great and so helpful , I recommend him and this store to anyone looking to purchase. Eric was very friendly and knowledgeable, he assisted us before our closing to decide on furniture we wanted and then on our follow up to purchase. A genuine good guy, the manager also introduced herself and was very friendly. Thank you and keep up the good work!

The men who delivered the furniture did an excellent job. They were professional and courteous.

We had a very nice gentleman as our salesman. Very informative and attentive

Salesman was awesome Great personality and very helpful

Good

Very good service and selection the sales person was so helpful and polite I’m going back soon

My salesperson Jeff was very helpful and explained all my options thoroughly. Great shopping experience.

Dimitri was very knowledgeable and friendly. He was very patient while I decided which couch I wanted, I recommend Dimitri at the Highland In. Ashley store to anyone looking for furniture.

Excellent experience from sales to delivery

I found a table I loved online. It was available in-store and the staff was remarkable to work with! So happy to have our table in time for Thanksgiving.

Remy was extremely helpful in our furniture selection process. She was very helpful with explaining the different payment options along with the pros and cons of each. Pricing was very straight forward with no hidden fees, also a huge bonus that we didn’t feel pressured into making a purchase today. After my previous shopping experience at the Merrillville store, I would recommend the Highland store hand and fist over Merrillville. Thanks Remy! I unfortunately need to update my review. Yesterday we were supposed to receive our couch. The delivery men showed up and as they were bringing the second piece in, I noticed something didn’t look right. Both ends of the sectional pieces we ordered looked like they both were both made for the corner of a sectional. The gentleman who was delivering noticed it also. He verified that the pieces were what was ordered and they were. The sales person ordered the incorrect pieces and to make matters worse they told me that I couldn’t keep either couches. To add to the issue our old couch has been on the curb in the snow and rain for 24 hours at this point. I spoke with customer service and that didn’t even pretend to care that I didn’t have couches and that I will be having family over for Thanksgiving next week. We had no other choice but to refuse the delivery and wait until the store opened. We went in and spoke with the manager, while she was very empathetic to our situation the only solution she offered us was to purchase the clearances floor sample. Oh yea and one more thing the sectional doesn’t even come in the configuration that we need to fit in our space, so the sales personal Remy that we initially dealt with who seemed to knowledgeable apparently didn’t even know what she was talking about. Such a frustrating situation.

As much as I love our new furniture, I am completely disgusted with the way Ashley does business. We went into the store and ordered 3 pieces of a sectional sofa, coffee table and tv stand. We were told by the sales rep that 2 of the 3 items were in stock and she set us up for a delivery date in 2 weeks. 14 weeks later, everything was finally ready to ship. Yes, the receipt states it could take up to 16+ weeks, but then you shouldn’t have your sales reps tell customers items are in stock. I’m not sure why prefabricated furniture takes 14 weeks, but it is what it is. The furniture was delivered yesterday and signed for. I love our furniture but will never order from Ashley again. And I’ve been telling everyone I know not to order from Ashley as well.

Jeffery was very professional!

Worst store! Can't get anyone in customer service to fix issues and can't get anyone to call back no matter how many times and how many numbers I call. Don't purchase from here as issues don't get resolved. 11.10.22 Follow-up: I have texted and called the numbers listed below in response to my comment. No help what so ever still. Now I am told for the third time my replacement items are delayed yet again. It's been a month already. The store manager told me today that there are no refunds and payments can't be delayed. So I am expected to pay for items I can't use and that I don't have a month later, with more delays on getting them still. Absolute madness. Don't do business with them or reject your order if incomplete or damaged as they will not resolve the issue in a timely manner, if ever at this point.

My salesman Dimitri was wonderful took time with me and was super friendly will be back to buy again

Diane was great and very informational I will continue to do business

Well I couldn't order what I wanted online. Merriville store would not answer the phone after calling multiple times. So I tried Highland store and found delightful Brandi to assist me. She was great with helping me with my purchase. I shall do more business at this location. Thanks Brandi

Excellent customer service. He was very down to earth and polite. His demeanor makes you feel welcomed. I would recommend this place 100% if your looking to buy furniture.

Using the online search was well worth it. I was able to purchase what I wanted at a price I could afford 😊

Gena is an excellent sales person, she was very knowledgeable and patient with my husband and I as we chose our next bedroom set. We had a great shopping and purchasing experience with her and will return again for her help, thank you Gena!

My experience at Ashley was excellent. Mr. Jeff Woods had extreme patience with my question. He also has excellent product knowledge. Thanks to Mr. Woods I am very satisfied with my purchase.

I bought a shelving unit from Eric. He was very friendly and professional. Easy to do business with. Thanks!

What a joy it was so shop here! Thank you Cathy.

Ha...This Place is total Garbage...Purchased Furniture a few Years back and fell apart...A Circle Swivel Chair and it Collapsed after 2yr's...When you order Furniture on Friday and it's ready on Monday that tells you they have a Warehouse full of their made in China Junk...So I Wised up and went to Groens in Dyer and Purchased a Sofa and King Chair with Ottoman...It was Flexsteel...Was told it would take about 3 Months because it was being Hand made...Hmmm...Couldn't be happier...This Furniture Weighs a Ton and obviously Higher Class Quality...It was very Expensive but don't have a Headache worrying about Returns...Do your Homework before you Buy Cheap Quality...

My purchase was delivered damaged and there is mold on my mattress. Customer care is a joke. I asked them to take it back and they said they couldn’t even though the delivery guy left 5 minutes prior to my call. I’ve been on hold for the past 2 hours and this still hasn’t been resolved.

Searched high and low for the perfect piece to fill a small space. This unique cabinet will serve me well. Metal and wood with two deep shelves. Sales associate was very helpful.

Giving them an extra star because the price and quality of the couch we have is pretty good. Overall service and communication is absolutely horrible, worst experience buying furniture. Today we were supposed to receive a couch love seat and 3 tables, then they said only the couch and 2 tables, the delivery guys were nice, but only dropped off a couch when we should have also received the tables. They don't know how to communicate, or take care of their customers. They take your money then screw you around.

Demitri and the manager went above and beyond to make sure that my husband and I were happy with our purchase I can’t thank them enough for making my experience with purchasing my items a breeze , can’t find this type of customer care anywhere. team Demitri you guys rocked it ! Very happy 😃

Greeted promptly, great customer service

The sales team was phenomenal! Great selections

Great experience. Sales staff took care of us. No pressure. Made sure we were comfortable in our purchase.

This has been by far the worse shipping experience ever. I ordered a couch set, a dining room table, and 6 chairs on May 23rd. There were numerous delays, with little to no communication, and it eventually went pass the deadline. I decided to get my couches, which were delivered on August 26th, but the chairs and table were cancelled and I was supposed to be refunded two weeks ago. Calling today to find out a manager out it in as a credit and didn't take the step of refunding it in my card of payment. After numerous delays, they are not holding up $1800 of mine. To say this was a terrible experience is an understatement. No matter what deal they may offer, avoid this store and company at all cost. I will never forget this, and will tell people for the rest of my life about how this store and company should be avoided at all cost!

Worst experience. Never paying from Ashley Furniture.

We ordered a bed for my mom to be delivered and assembled when we got it it did not come complete with the hardware to actually put it together and also came open so the men delivering it asked if I wanted them to take it back while they ordered the hardware for it and that they would come back to put it together now When we first called customer service after we received the hardware they said we would have to pay again to come out and put together a bed THEY failed to send complete after discussing it for a while I was told it would be done they gave us a ticket number and told us they would respond in 24-48 hours it’s now been about a week and when I spoke to them yet again their saying we have to put it together this is unprofessional and a scam

Are sales lady Brandie is what made the Ashley Furniture shopping experience delightful she's very knowledgeable about the product that she sells and very easy to deal with

Told us if we paid cash it would be 30% off called they told us it would 5% off because it was already on sale.

Friendly and nice customer service. Also the products are very nice. Great sales!

Sales person was very helpful and knowledgeable. Furniture looked beautiful. I placed order on 7/29 and was told delivery would be on 8/13. As delivery time approached, I got call saying there was a delay and furniture would be delivered on 8/22. I agreed. On the 22nd I received no phone call and no furniture after cancelling a doctor appointment to be there for the delivery. 8/23 I texted with customer service rep, Ayub. He took my name, order number, address, store address and checked on order, but found nothing. He asked if it was an online order. Told him store purchase, he said he only handles online orders and transferred me to Leah. Waited 9 to 10 minutes for her, and had to repeat same info. She put me back on a wait and FINALLY I got Adriana, who asked for same info again, so I said I gave it out twice. I asked if any of them communicate? She just said, "Send the info." Patiently keyed it in again, but she said I took too long and cut off the conversation. I did not give up. I called the store, but got another machine that recognized my order from my phone number. So at least the machine knew I had an order outstanding. Recorded voice said order would ship in 2 to 3 more weeks. Meanwhile I have been sitting patiently in the living room on folding lawn chairs for 25 days. After 25 days they want another wait of several weeks? I called the store and got the customer service number. I called to get my money back, but rep (Ayub - sound familiar, I wonder) acted as if he could not hear me. I WILL get my money back as I will go to the store and demand it. NEVER buy from Ashley, no matter how much you like the furniture! Their sales people are fantastic, but customer service is rude and worthless!!! They do not want to stay in business. I hope they get their wish. I will do my part to see they do. I have always been patient to a fault, but when a business runs my patience down you can bet they've worn out thousands of others long before me. My experience is that with the exception of the government, such businesses fold within 5 years.

Nice place little expensive but I don't mind paying a little bit more if I am getting quality furniture

Product from Ashley’s has always been of high quality. Extremely pleased with the product, how it was handled, and the clarity about how the order would be processed and how I could benefit from any sales price from the time of sale until time of delivery. Very informative. Will be back for more in the future

Ordered furniture with assembly, and was told by delivery drivers that they “didn’t assemble”. Finally by the time I could even unbox the pieces everything was damaged… I filed a claim and was told everything would be replaced in around June 15th. Still haven’t heard back from them about delivery. Wasted $3,000 on a 3 pc bedroom set and every piece came damaged.

Awesome experience. Smooth and easy !! Demetri was the best to work with!!!

Absolute worst customer service. Manager Nora won’t return calls and there is zero people to escalate issue with. I will never ever buy from this store again. Absolute worse! To make matter worse they sent my order back to warehouse because one piece was missing !! Run, run far far away from this company. Absolute worse!

Friendly service, not much pressure. Just went to get ideas for the living room

Gena was fantastic, I got all the help I needed and ended up making a great mattress purchase.

I worked with Kathy. I had a wonderful experience. The bed demo convinced me. Kathy explained things in detail. One of the best salespersons I have encountered.

My Experience was awesome Catherine was a very great worker she had the patient and very great advice we need more sale person like her

We worked with Diane and she was wonderful. She was not the typical sales person that would follow you the entire time. She gave us time to walk around and look at everything before deciding what we wanted. The final process in our purchase was smooth and quick. She was great to work with.

Great selection,knowelable staff and clean store. Didn't enjoy that they didn't have the advertised product, but found a reasonable substitute for a $100 upgrade. Can you say bait and switch?

Eric was very helpful he listened to what we wanted. Showed us several different mattresses & explained benefits in us choosing what we wanted.

Diana was great. She gave me great information & I feel super positive about my purchase. I was comfortable and welcomed in the store. And also greeted by the manager. I will be back. Thank you so much Diana for your help.

Bought a dining table from here, and not even a year later it's starting to chip. We never scratch or pick at it and are always very careful of what we put on it. Ridiculous.

Professional and knowledgeable

Dimitri was very helpful in answering all of my questions and giving advice on my furniture and rug choices.

Reyna was lovely. Very patient and helpful ! 🎈🎈🦙

Took less than 20 minutes to decide what I wanted and do the paper work Alex was very quick and informative with every step

Easy, hassle free experience. Will definitely shop there again.

We weren't rushed or pressured . Diana explained everything thoroughly and was very pleasant.

My furniture that was ordered in May, scheduled for July delivery finally arrived yesterday (9/1/22) The delivery men took forever to set up my furniture and then left one of the pieces in the hallway saying it wouldn't fit. They never tried to place it in the area allocated. I picked it up and moved it to the allocated location and it fit perfectly. The left a mess in my home. They should have cleaned up behind themselves, but they didn't. 😢

My sales rep was Alex. He was very nice and not pushy. He seemed very honest and forth coming about the products and was very knowledgeable about the terms of the deals. Everything was very well explained and demonstrated.

Friendly, knowledgeable and experience. Thanks Diana for all your help.

I would highly recommend shopping at this store. My sales associate was Dimitri. He was extremely helpful and knew right away what I needed. The next time I need furniture or bedding I would definitely come to this store and ask for Dimitri.

Eric was very helpful from start to finish. He made sure that everything was to my liking. I appreciate the time he took to show me other options even though I had some idea as to what I wanted.

Alex was amazing!

Jeffery was a well informed representative of this fine establishment. Courteous and very professional as well.

I purchased a recliner love set 2 chairs, April 2022,Had for one week and had to call the second week of having it delivered to get it service, which I declined, Why pay for something if I'm going to NEED IT SERVICE AFTER 1WEEK!!!SAW done repair place they Ashley, room place, uses to service jacked up furniture they sold you?Was informed someone from CUSTOMER SERVICE (ha ha) would contact me either Monday or Tuesday, 6:30 pm I had to contact them then I get a very RUDE csr now I'm saying this can't be happening. So I disconnect and contact the store I purchased the furniture from, spoke with a young lady and stated was the assistant manager, informed her of the above issue told me she the office was closed and she would send me her email address to pictures. Well guess what it's 9:59 pm and no email. If I could give ZERO that's what they wld receive!!!!Very DISAPPOINTED CUSTOMER

My husband and I had purchased a dining room table 7 months ago. We were told by the store twice that our table/chairs were being delivered. The first delivery was in December, we were given chairs only. We waited patiently for our table to arrive. Four months go bye, We get another call & text message saying our table was going to be delivered- NO SHOW, NO CANCELLATION CALL. At this point we are 7 months into our purchase. We go to the store to find out what is going on... only to find out that the table is no longer "being made" and the dining set is now on clearance. We asked if the store would sell us the dining room table displayed in their store since (1) our table is no longer being made, (2) the store never had the decency to tell us our table was discontinued, yet still collected our money monthly for the chairs that we're previously delivered. We go there today and the manager who was supposed to call us for the last week, is sitting behind the desk talking leisurely to another coworker. Topping off this nightmare we were told the store is agreeable to sell us the table (right their wrong) only if we give back our chairs that have been in our house for the last 5 months, in exchange for their beat up chairs on display. It was bad enough that we were willing to take the used table but now they want us to take used chairs. Why they would want our chairs that have been sitting in our house for 5 months I have no idea, especially with covid protocols. Completely mind blowing. The company is out for themselves and themselves only. Especially in a time when companies are going out of business & chains being closed. It's unfortunate that customer service means nothing to them and obviously neither does retaining customers. It was made very clear that customer satisfaction is not a priority to their company. The corporate personnel was just as unhelpful and said this was a local decision made by the Highland managers and they acted in favor of the company. Lesson learned for us, we will never do business with Ashley Furniture. Very unfortunate this store put us behind a year with purchasing a dining room set for our family. Now we will be starting fresh at the bottom of someone else list. Thank you Ashley Furniture in Highland IN! I really wish there was an option for a half star.

My experience here was amazing buying my Bedroom Set and Mattress. I met my sales lady Brandie who greeted me right away and then let me take my time to browse a little. She later talked me through some of the sets available. Brandie was very patient with me answering all of my questions, and if she did not know the answer she would find someone who did to help me further in making my decision or giving me the information I needed. I had the sleep expert who was extremely knowledgeable help me make my choice in choosng my Mattress. When ready to make my decision Brandy worked with me and my budget to get me what I wanted and met me where I was at. I am very appreciative and look forward to my new Bedroom and Matress experience. Thank you :-)

I highly recommend buying from Alex Herrera very great customer service skills & explaining our payments plans. He was also great and explaining other products that was way better for us. Everything came out perfect & very great deals! If visiting or buying please ask for Alex Herrera!

Ordered living room furniture and tables 02/22 - wrong couch pieces delivered order was messed up after waiting 2 months.First delivery attempt was unauthorized and nobody was home.Second delivery brought the wrong couch pieces.Third delivery supposed to be correct couch pieces but the furniture was soaking wet in the Ashley truck probably from the rain and covered with a blanket. We refused delivery of water-soaked wet furniture. The delivery drivers took pictures and customer service was contacted. Appears we will never get what we ordered. Spoke with Highland, IN store manager where purchased who opened a problem ticket. Salesman was Dimitri Ratner.How many times does it take to get an order right, why do you deliver wet furniture?

Brandie was such a patient and fun associate! She was able to help me with everything I needed a d by the time I left, she felt like a friend!

Awesome customer service

Lots of options. Great customer service.

Dimitri was very helpful and a nice guy. I'd go back just cause he's there.

Our experience at purchasing our new recliner was made much easier because we happened to have Brandie Myers, who was patient with us and showed us many wonderful choices of recliners. We loved her attitude, her personality and her professionalism. When we decide to buy more quality furniture, we will definitely be considering Ashley Furniture and will be especially eager to have Brandie Myers take care of our needs!

First time buyers, Dimitri was fantastic! Very comfortable in our purchase of a table.

Very pricey

I feel completely scammed. I have had nothing but issues with this store since I bought my furniture 2 years ago. I had purchased the protection plan because the person who sold it to me said that everything was going to be covered no matter what. I paid the additional $279.99 for the protection plan to find out 1 year later, it doesn’t cover rips on the seam of my furniture. A tear on the seam is already a manufactured defect but not according to them. I was told if I were to grab a knife and puncture my cushion “accidentally” then it would be covered. I was told that I could get some help if I contacted the warehouse but all they said was to contact the store I purchased it from. It also took Nor and this location 2 months to contact me back because she said my email went to her spam. Since I was lied to and my protection plan didn’t cover anything they mentioned originally I decided to try and get my money for the protection plan back. They initially told me I could get a refund processed in 6 days then called back 3 days later to tell me I can’t get a refund and I have to wait the full 5 years until I can get my money back. Complete joke of a company and I wouldn’t recommend this place to anybody. Pretty much to sum things up we got scammed by another salesman just looking for a sale to put money in his pocket.

Enjoyed a hassle free shopping experience and found the furniture we were looking for.

I went to Ashley Furniture and was greeted by Shivon Shelton and she was very helpful and extremely knowledgeable and helped us pick the perfect set up for our home.

(Translated by Google) Excellent service and very nice furniture (Original) Excelente servicio y muy bonitos muebles

We’ve had a hard time finding a sofa to fit our tiny house and be big enough for our family. We walked around with the sales man for quiet some time with our kiddos who wanted to touch everything. He helped us find the perfect set up for the house and one we loved. I’m so happy and can’t wait to have it delivered and snuggle up for a movie night. Hands down best experience I’ve ever had shopping for furniture

Awful place. Salesperson lied about return policy to get sales. Bed was a factory reject. Base stopped working after three weeks. Company has been dragging out repaits for five months. When we asked how to have the defective equipment exchanged customer service said we won't agree to the contract. Too bad. This company is horrid

My sales associate, Dimitri, was very friendly and helpful. He made my purchasing process extremely expedient. The store was very clean and organized. This will not be my last time shopping here!!

Cathy was great to work with and made the process as seemless and smooth as possible. She was very helpful yet never made us feel pressured or rushed. We are happy with our purchase and can't wait for our furniture to be delivered.

Love Ashley Furniture!! I have been buying all my furniture here for the last 10 years! Just purchased a new bedroom set! I had the pleasure of being assisted by Dimitri at the Highland location. He was the best!!

We had the Best shopping experience! One of their employees approached us,(Shivon)not pushy, very nice. Told her exactly what we had in mind. She led us too what we were looking to purchase. Within 12min,lol we purchased our new reclining sofa for our little family. SO THANK YOU SHIVON ,We are so excited to receive our new couch!

Very friendly, knowledgeable and helpful. They give you your space and are not pushy. Also a nice selection and fair prices.

This company has to be the BIGGEST scam! My boyfriend and I bought a sectional for out new apartment and our sales man sold us the protection plan and guess what… the protection plan doesn’t cover a thing!!! Scammed us to put more money in his pocket.. The sectional we bought is poor quality and I definitely would of been better off buying from Walmart or Target honestly. The customer service is awful along with the manager of this store! Called her multiple times and she said our email went to her “spam” and she didn’t see it for over 2 weeks. She still hasn’t gotten back to us and we contacted her over a month ago. She needs to learn better customer service! Never will recommend anyone to buy from here, you just throw your money in the garbage.

The sales team is awesome but the service department is a tragedy. This is my first and LAST time purchasing any from Ashley furniture. I will definitely NOT recommend this company to ANYONE.

The Ashley store in Highland Indiana is full of beautiful, tasteful furniture and friendly sales people who helped me out with no pressure. Nobody’s following me around while I browsed, but easy to find help when I needed it. Jeffrey got me started on Sunday and Shivon Took care of all the paperwork and answered questions on Monday.

It was a easy no pressure purchase and I will be back again thanks Ashley furniture and keep up the good work I had a awesome time 😀 😎 😊

Dimitri is one of the best sales person around. We have purchased from him twice now because he know what we are looking for and makes it work for us. Great value and a reasonable price.

Mr. Jeff Wood was very professional and helpful with what I needed! He answered all of my questions and made sure my purchase was what I wanted. He was very patient and kind! Thank you Mr. Wood!

Quick service with a knowledgeable representative especially considering it was a President’s Day sale with a busy store.

I went into Ashley today with the intention to "sample" my perfect mattress. A Stearns and Foster. It is a pricier mattress but, after years of sleeping on the wrong mattress and back and neck issues, I figured it was time to invest in the one I've always wanted. I had gone to other places but no ever knew which one was right for the type of problems I was having. Until I met Dimitri at Ashley. I told him what my physical issues were, what I was looking for and my financial abilities. He was very knowledgeable and knew what I needed right away. I didn't think I could afford it today but with Dimitri's help, he made it happen...TODAY!! I walked out of there giddy and smiling and excited for the delivery day. Thank you Dimitri!!!

I came into the Highland store today looking for mattresses (main,guest), dressers and a sectional for my family room. Shivon Shelton, the sales associate, was beyond knowledgeable & patient while working with us. Her kind& gracious demeanor while helping us helped me decide this is definite the place I want to do business with! If anybody is looking for home furnishings, come & see Shivon & she will get you right!! Job well done Shivon✊🏽‼️

My experience at Ashley was wonderful and the sales representative, Eric Warquier, was very helpful and efficient in the purchase of my dining room chairs. I will be looking for him in my next purchase. Thank you!

Great experience. Found what I needed with Reyna's help. Great, friendly service.

This store is always full of positive, interactive employees that seem to truly care about the interests of their customers. I’ve been here three times now and each time has been a great experience.

Was helped by Eric! He was so nice and guided us in the right direction to purchasing what we were looking for. I highly recommend Eric as someone to help you with what your looking for! Thank you Eric 😊

It was the most wonderful experience working with Nora and Demetri. They waited on me like I was the President Of The United States. They are the only sales person that I will go back to for furniture.

Eric was very Helpful and explained everything and was very Thorough. and I got exactly what I wanted.

This is the 4th time I buy and I have problems. They never deliver what they promise and have no respect for the customer, they just want to sell. Not to mention that the furniture is expensive and of poor quality.

(Translated by Google) Excellent service, the furniture is very beautiful (Original) Excelente servicio, los muebles están bien hermoso

I was greeted and helped by Eric today at the Highland Indiana location. He was very courteous and showed me all in store items that met my criteria. Still not finding the perfect item- kitchen set, he found an item online that was exactly what I was looking for. Thank you for the great service Eric, I will be visiting Ashley In Highland again for other home furnishings.

Shivon is a wonderful sales rep and was very helpful when we went to the Highland store for a new couch. She got us the best deals possible on the items we purchased. Ashley’s allows for Easy modifications to the furniture to make it the way we wanted it.

Dimitri was great he was professional and polite and gave us a great deal on our couch I just can’t wait for it to get here

Was in and out in 15 minutes. Sad

Alex H was so helpful and nice.

The experience was good. I found a beautiful sofa at a bargain price and the staff were helpful.

I did… And no one got back to me! I just got another text to deliver what I KNOW will be bad furniture again… Ten times!

Such good customer service and no pressure. Sales staff very helpful and friendly!

I purchased a sectional and a twin bed for my daughter. The twin bed was in stock which was needed for my daughter to sleep in, since we purchased a new home. The initial store was fine the salesperson was friendly and it was pretty empty. Delivery price is $259.99. When delivery came a few days later the driver initially told us the drawer was damaged, but he will call and get it exchanged so we can keep the bed and also when assembling the bed realized the slats were missing. The driver called in front of us spoke with diff reps. One of them promised a call back The next day and everything will be taking care of. I contacted the distribution center the person stated there was a set up for a technician to come and no slats ordered. I explained the drawer is damaged from the bottom it can't get fixed. The representative Pulled up the picture and got the ok to exchange the drawer. However, the agent didn't know if the slats came with the bed and put an Exchange with the rails and said it should come with the slats. Different Drivers came once again and came with the drawer and no slats. They said the slats would've been a different box they opened the box in front of us and it was only rails. He called again in front Of us explained the situation and again agents were confused if slats came with the bed. I called myself when the driver was here she said they would put an exchange with the footboard. Asking if slats came with it and I asked for a supervisor call back. She said she would put it in. I spoke And the driver spoke with reps. I even had to pull up the website and told the rep. I see the bed has slats if you pull up the picture directly with the website. Nobody knew how to fix the issue and seemed confused in how to get an easy issue fix. i didn't have any supervisor call Me back. No one ever called to schedule a Delivery for the slats Either. I contacted once again and this time I asked to speak with a supervisor. The supervisor I got she said the slats were a different sKu I can go to the website and see the sku i needed repeating to me the sku number like if I should have known. She said I needed to call the store now and ask them to added. She did not offer to call it and get it fixed. I had to make another phone call At that point i just said to pick up the bed. I wanted to cancel my order. She said I was not able to theres no returns, because I accepted the bed. Regardless of the time and situation I went through. I ended up contacting the store and spoke with the office manager she cancel my sectional as requested and scheduled a pick up for the bed. I thought the situation was over and oh no I was wrong. A voicemail was left saying from the distribution center saying they could not pick up the bed, because it has been too long and the pictures from the drawers the bed looks fine and I received a drawer (not needed) the next day! I spoke with the office manager once again and informed her she didn't know what to do and said she needed guidance from her district office manager. to contact her next day. I had no contact with her, because she was either on lunch or busy at the store with customers. She followed up and said I needed to speak with the store manager. Like what? I called the next day and peft a message with the store manager. Two days later no phone call at All. Multiple times I would call the store and nobody would answer. I always have to call more than once in order for someone to answer it has been such a horrible Experience. It honestly could've been such and easy fix I was patience, but at this point my issue has not been resolved it has been over two weeks & I am also still waiting for one of the checks, since I paid cash for the purchase. I am very disappointed with the service being received from the distribution center along with the unprofessional service at the store. I am still waiting for the twin bed to Be picked up, since my daughter has not been able to sleep in.

I'm disappointed with this furniture store. I was told it would be the middle of January that we would get our chairs. So I called today and guess what. No another month. I get were it is going to take awhile but then don't lie about when the customer when their going to get it. Never again. I wish I had read these reviews before I even went there. But I can warn people about this place. Store in Highland IN

quality furniture, salesperson was informative

went there to buy furniture three rooms actually the first thing they did take me to a guy to sell me a mattress dressed up like a doctor I needed furniture not a mattress after 24 hours I got a response from Ashley furniture and I appreciate them getting back to me lotta companies don’t do that so I have to give an extra star for at least get back to me to try and resolve the problem the only problem is I already purchased furniture elsewhere at least Ashley furniture does care about customer service thank you for getting back to me maybe someday in the future I’ll come back when I need something else

They don’t give us originally discount/promotions was going on at the time of purchase. I count like mistake and I go back so they can make correction. After the delivery date was close, since nobody contact me I call several times to finally talk with sales person Savon to figure out that mu purchase (sofa and loveseat) comes in different dates . So the sofa has delay but nobody told us . I us to speak with store manager NORA she never responded even I call several times and leave a message to be called back( always excuses she is busy, she is on lunch….). Nobody knows anything and nobody can tell you when you can get your stuff. Very unprofessional and very disappointed with how they promised you a lot of stuff but nothing is true, when they’re is a problem they don’t even bother to call you and give you explanation. Bad customer service!

Great service 👏

They had what I wanted. The sale person was nice and very informative. I would go back if I need anything else.

Cathy Gannon helped us out at the Highland location. She did the perfect amount of checking in on us without being pushy. She helped us find tables to match the couch and recommended chairs that were purchased by several of her family members that weren't on the floor, but I trusted her knowledge. Great experience overall!!

The salesperson was friendly and showed me different sofa sets to try. He explained options. He was very professional.

Great customer service and I wonderful variety.

I love the selection and variety at Ashley. I had the best sales associate, Shivon Shelton. Shivon answered all our questions. She was patient with my husband and I and worked diligently to get us the best price. I will tell all my friends and family about my experience andnrecommend they gonsee Shivon!

I was looking to get some accessories and wanted to use 2 different coupons I had. I wasn’t spending a lot but they let me use the coupons in 2 separate transactions and were super helpful. It was a pleasant experience.

We came in on Saturday, Jeff helped us and we had a very good experience. Very polite and worked with us to purchase a mattress and box spring. A great day with an excellent salesman. Thank you Jeff.

THESE PEOPLE ARE FRAUDS AND TELL HUGE LIES. MARTWAIN store rep is a SCAM ARTIST. THEY sold me an item in the incorrect formation only to find out that MARTWAIN lied that the sectional I purchased only comes one way. I cancelled my purchase in store only to be lied to. He cancelled nothing and told me that the delivery company would reach out. I spoke with customer service this morning. That was a lie and I’m being billed for the item although I was reassured that I would not. I was also lied that I was receiving a store credit, MARTWAIN signed me up for a credit card with synchrony. That’s not what he explained. I had no idea until I got the card by mail. Please BE AWARE.. no real customer service. Only liars to make and keep a sale. I’m reporting to the Better Business Bureau!!!!

I got my delivery November 17th. Called customer service November 28th because the ottoman I received was damaged inside. I was told I’d received a call, a week went by never did. Last week I called & the lady I spoke to said my new ottoman would be delivered Dec 8th. Didn’t receive it. Had to call again customer service for them to say, it was delayed due to drivers. I don’t mind that but it’s about CONTACTING YOUR CUSTOMERS TO MAKE THEM AWARE THAT THE STATUS HAS CHANGED. Today (12/9) I am suppose to receive a call regarding the ottoman, let’s see if I actually get a call today. My bill is due this month and yet I am paying for something that is Damaged and I cannot even store anything due to the wood shavings being inside everywhere.

Very satisfactory customer service! Thank you Diana Rosales for your help and time

Good service thank you Mr. Jeff woods for your helping our shopping experience

Worked with Shivon at the Highland location and she was fantastic! Very professional, she’s the reason why we purchased from this store! Great experience!

Awesome store, awesome sells personnel, beautiful furniture. They don’t follow you around the store. They give you room to shop.

I bought a couch from Ashley and was set up for delivery on 11/30. They set a time for 8:30am-11:30am I received a text at 11am saying they were 20min away. After calling 5 times to customer service they kept giving me the run around and saying it's out for delivery and I was the next stop. Finally at 4pm the warehouse called me and said they haven't even shipped it yet!! My husband lost a whole days worth of pay waiting on a freaking couch that is still sitting at a warehouse!! The warehouse said they are waiting on a driver and getting it out and it will be here by 8pm. I received a call at 7pm now saying it still hasn't even shipped yet and now they will not be here till after 9pm! On top of that we have to assist with unloading it because they don't have a helper!!!!! Horrible customer service and delivery service if I would have read the reviews I would have never bought from Ashley

Shivon from the Highland location was wonderful! She was very friendly and helpful. If you are looking for someone who will truly help you, go to her! Thanks to her we were able to find everything we need to furnish our home. Thank you Shivon 💛

Shivon from the Highland location was wonderful! She was very friendly and helpful. If you are looking for someone who will truly help you, go to her! Thanks to her we were able to find everything we need to furnish our home. Thank you Shivon 💛

The store people are awesome. But the delivery people are horrible. We ordered a mattress and adjustable base and the delivery date was set and delivered just the mattress. Called amd routed to a call center just to be told we were misinformed and there's nothing to be done. That is garbage, why would a company waste gas, and labor to make 2 trips for the same order. It defeats the purpose. But I've always had delivery issues with ashely and this is the last time.....

We really enjoyed that Martwain listened to what we wanted and helped us find it. What we loved most was that he wasn’t pushy! He didn’t try to push other things on us or try to sell us a more expensive item. It was a quick process and will definitely be back to purchase other pieces of furniture from him.

Alex and his manager, Nour, were so helpful and accommodating!! My move was so much better knowing I would have the furniture I wanted. Thanks so much!!

Ashley’s as always catered to what I needed and we were able to find a new dining room table, buy it and have it set up for next year within 20 minutes. So grateful and we can’t wait for our beautiful new set.

Just purchased a new mattress today. Receiving it in a week or so. Eric was so helpful and knowledgeable about my purchase! Never felt like he was a sales man, just a good guy who cared about getting the right product for what we needed!

reasonable prices deliveries are set at one price gotta love it

Great service and great prices

Good deals and excellent service

Shivon did her best to get us a great deal and was not pushy.

Great salesman, quick shopping!

Service was good salesman was good

The sales person was so helpful

the service was great there like a team one gets stuck on anything another is right there to help. not to mention the furniture is great and they put every evert in to getting you what want or need its a great place

Purchased a high end Mattress and Base. Store Sales Staff was extremely helpful and knowledgeable. Mattress is great I received and have slept on it for a couple of weeks. Delivery is terrible and Customer Service is worse. Mattress and base was scheduled and delivery showed up with just the Mattress was told that the Base would come on another truck because they did not have room on this truck. That never happened and it took 3 days to get a new delivery scheduled 10 days out. I was told the the delivery would be between 3 and 5. Delivery showed up at 1:00 and said they could not wait the 20 minutes for me to get home and was told that I should stay all day and not pay attention to scheduled delivery windows. The base now setting in my driveway. Customer Service does care and neither does Delivery. I am going to give this 1 star for Customer Service and Delivery but I would give a much higher rating for Sales and Product.

Great store and great service! They priced matched with no hassles!

Had a great salesperson Jeff…. Was super helpful in getting the dresser I wanted. Very good choice of ideas and options that I was looking for….with no pressure. Store was very clean and well put together

Shivon was incredible to work with! So friendly from the first words out of her mouth all the way until the close. We had tons of questions and she answered all of them happily and thoroughly! Would recommend anyone to come get and be served well… but ask for Shivon 😉👌

Worst experience of my life they'll give they will give you the runaround and put you on hold forever your furniture is not going to come when they promised delivered it might get left off the the truck and then once they deliver they were for accidentally forget a piece of your furniture at that market as delivered knowing that they didn't deliver it I didn't give you the run-around about that like I said I would not recommend you Bob's furniture I had no problem with

Ashley has a wonderful selection all the time. Never disappoints. Very nice staff in the Schererville, IN store

Good experience today in the store. Jeff Woods was knowledgeable and professional. Not an over bearing sales person. The 2 pieces we bought were very nice and comfy.

I was impressed with many things at Ashley, the service is outstanding, Jeff Woods our salesman was very attentive but not pushy he was knowledgable and was able to answer my questions including if furniture is ever discontinued. Furniture is beautiful and I will definitely make Ashley my go to furniture store.

Shivon was amazing. She went above and beyond to help us out! We would definitely work with her in the future.

I've been looking for a bed that would help with my sciatic nerve. We finally found one we could afford. Thanks to Cathy our very helpful sales lady. She was absolutely wonderful, considerate, attentive, kind hearted and a complete blessing!

I've been looking for a bed that would help with my sciatic nerve. We finally found one we could afford. Thanks to Cathy our very helpful sales lady. She was absolutely wonderful, considerate, attentive, kind hearted and a complete blessing!

Jeff was very helpful with our purchase. Very happy. Thank you

Shivon did a great job helping me, it was quick and easy. I walked out feeling comfortable with my purchase!

6 months now and still sitting with a broken dresser. 4 times I took off work with them not showing. Finally came with another broken dresser. Said they would call when they are coming back. I Finally called and no open orders. Just sat on the phone foon hold 10 minutes and it hung up on me. So I

Very helpful and easy process 👌🏾

I wouldn’t recommend you to any of my friends cuz your store has given me the run around. My sister bought me a TV table. She ordered it in august. It was delivered Sept. 17th. One of the shelves was too big it didn’t fit inside. I’ve called and I’ve visited your Store in Highland I even brought the shelf with me to see if they could replace it with the table on display. Your supervisor or whoever the hell she was was so very rude n. A sty to me. She said Oh we don’t do that. You’d think she was talking to a dog. The sales rep said it was easier for them to replace it with the one on display. But he said he couldn’t plus I didn’t want to get him in trouble. So one of your people reached out to me last week and said that someone would make a special trip to drop off that shelf today. I’ve been waiting here all dam day. I have things to do and shopping to do but I can’t leave my house. So I’m still waiting. If this person doesn’t come. I’m going to your store and tell that nasty supervisor to get ready n pick up the table cuz I have no use for it. My sister wants a full refund otherwise she’s going to press charges against your store. I spoke to another customer who’s having the same problems. I’m really upset I’ll. Ever buy another piece of furniture from your store NEVER again I’ve bought some stuff but I’ll go to the Room Place from now on.

Service by Jeff was great! both times I purchased my furniture 🤗

Interesting store. My salesperson, Eric was a very interesting and polite person. I first thought he was dressed up for Halloween, his lab jacket but I went back 3 days later to purchase something else and took my son with me. I prepared him first. I don't care what they look like as long as they are professional, knowledgeable, attentive and polite. That would be my description of this young Salesperson. Had they had better kitchen table selections on site and on their website it would've been 5 stars.

Horrible experience customer service is not good delivery unorganized took off work for delivery lazy drivers didn’t want to set up product so they just pulled off with furniture. Currently still waiting took off work and lost $500 catering down payment due to having to reschedule event so disappointing

Shivon was such a great help and so patient with me. Thank you!

the salesman was very helpful he was down to earth I really don't feel like I was being so something he explained everything down to the point I shall return Mr Jeff was his name

Everything was wonderful the salesman Mr Jeff was great he was beyond just the worker he was down to earth he really made things comfortable for us I will return

I hadn’t been in Ashley Store for years and just happened to stop by and walked out with 3 different pieces of furniture.I didn’t expect to buy anything but the selection just got me wanting and the salesman convinced me without pressure. The whole experience was incredibly easy and fast . Very pleased and excited thank you Ashley

Jeff at the Highland store was pleasant and helpful. Looking forward to our couch, love seat, and 2 rocker recliners to be delivered in December.

To begin they hung up on me two different times. The person who answered was unprofessional and said they were open. We tried the doors and were locked called back and she said “o well” and hung up we already have the items picked out all we needed were to order but now we will buy from somewhere else

patient store sales person

This was our first time in an Ashley HomeStore. We went in with the intention to only browse for dressers. We were greeted by Ms. Julia Mansour who was very polite and offered her assistance if and when we had any questions. I would like to mention that she allowed us to look around at our leisure. We had a good experience and are looking forward to visiting again.

My family and I were searching for great quality and modern look (furniture) for our home . Just coming into the door it was a great impression and greeted with energetic team! Everyone was so helpful , especially Shivon ! She went above and beyond! I needed help with deciding if the area rug would fit in my home . Moments later Shivon came back with a measuring tape ! She even allowed us over 20 plus minutes to go through different types of furniture and I can say it was over 65 minutes trying to decide . However , Shivon was right with us ! Now this was an amazing experience no rushing and the determination of Shivon to assure a great experience! Top it off Shivon gave us a direct connect number if we need anything ! I recommend if you looking for quality customer service at Ashley Homestore please seek out Shivon! #highland

We came to the highland Indiana store to buy a mattress and with the help of Kathy we found what we needed and she helped us pick out a whole bedroom set a kitchen island and a tv stand all high quality furniture. Wonderful experience and excellent service!

I was impressed with the Highland store. A salesperson was more that willing to help me in less of a minute of walking through the door, unlike the Merrillville store. I was completely ignored for the entire hour I spent there. So, I left after I found what I wanted to purchase and went to the Highland store to buy it.

Great customer service. Can’t wait to get my new furniture!

Friendly service and great pricing and product

Eric was the nicest in the Indiana store

I would like to hold my opinion until management gets back to me on some form of conpensation...it is a year and I still DO NOT have my final kitchen. I have 3 damaged ones..still waiting. After me chasing them for something I paid for...calls visits..they never have followed up with me..I chase them!!! So with that said..I cannot at this time tell someone to shop there. I will hopefully see how good customer service is soon..we talked about some kind of discount 3 weeks ago and have heard nothing..fingers crossed I cannot even tell you how happy my husband and I are that we went into Ashleys. We were just "looking" at couches at this time. But we found a couch, a chair and a new dining table. The most important piece to this was, Shivon! She was our awesome sales associate. She was knowledgeable, patient and talented. We had a So..I would love to take back everything I wrote in this! Still do not have table and chairs months later!! Worst customer service ever!! They wanted to deliver kitchen table only..and told me to store it in my garage. When I said no to that..the sales associate became rude and unreasonable. Will never get furniture from Ashley's again!! UPDATE.... So the table was "touched up" and is ok. But have never heard word one from the manager of the Highland, Indiana store. You as a customer are nothing to them..she promised a few things to me but just ghosted me...please think very carefully about spending money there..it took years to get final table.

Nice customer care

Excelente calidad Son muy amables en la tienda

I HAD A WONDERFUL EXPERIENCE SHOPPING! THE SALESMAN WAS KNOWLEDGEABLE AND PROFESSIONAL! HE WAS PERSONABLE AS IF WE WERE LONG TIME FRIENDS! HE WAS AWESOME!DIMITRI WAS THE SALESMAN! HE WAS VERY EFFICIENT!

Changing my review from 5 stars to 1. I went into the store to shop and decided on some chairs. I pulled them up on the Ashley website and found them for cheaper. I asked a sales associate if they honored the prices. She looked it up and said they could do the chairs for $10 cheaper than that. I didn’t notice till I got home that I had been charged $70 for shipping. I had even asked if there was a way to have it be cheaper and she said no. Well that was a lie bc shipping is free online and I saved $60 by buying through the site. Now I’ve been trying to call to cancel my order placed in store. So far I waited on hold for 9 min. Finally someone answered and then cut out and kept saying can you hear me and then cutting out again. Called again and got the most rude person that asked where to direct my call. Once my call was forwarded it was never answered again. Called a third time and after pressing the button for sales was hung up on. Fourth time I called i was on hold again for multiple minutes. I also tried pulling up my in store order online and the site keeps telling me they don’t have an order that matches the order number. Guess I get to go into the store and get my order canceled in person and maybe help some other customers realize they should shop elsewhere.

The associates at this location makes you feel welcome the moment you walk through the door. Their is no pressure but great ideas especially for a item you may be interested in. They are there to answer any questions

Availability and very knowledgeable

Jeff, my sales person was very knowledgeable and answered all of my questions. I am a forever customer.

The sales rep took her time and helped me to find the perfect Anniversary present . She even Measured and gave me suggestions of how I can leave the furniture out in my room

I finally got my perfect bedroom set! Shivon at the Highland location was so helpful and sweet. She took her time with me and never once made me feel pressured. I even hugged her when I left!

I just had the pleasure of meeting salesman Dimitri who greeted me at the door for a second time of me visiting and making up my mind with making a purchase from Ashley's in Highland, IN he exceeded my expectations as a sales professional he took his time explaining prices, options, warranties and most of all I didn't feel pressured to buy, he was very customer friendly and showed interest in my satisfaction with ny purchase it is because of him I will be purchasing again from this location the store was clean and well organized thank you Dimitri for your professionalism.

Cathy was absolutely fantastic. The customer care I received was second to none. I walked in concerned and left worry-free.

Great selection of furniture to view and the accessories are really nice as well . The sales team is so helpful . I have visited the location in Merriville and this time when I decided to look for a new sofa . I. Went to the schererville location that was also a very pleasant experience . After looking else where and on line . I found exactly what I wanted at Ashley’s once again !!

Schererville store - highly recommend Jeff Woods! He took the time to work with us and never once pressured us into purchasing anything. Told him what I was looking for and he helped us from start to finish, to find what was right for us.

L

When I arrived, there wasn't a single salesperson to help. After I lapped the store twice, finally came across an associate. I was looking for a wine cabinet they offered. He couldn't find it because he said, " He really don't bother with the small stuff!" I wanted more but lead off with the $800 cabinet to build a room. I am a visual person, so I have to see things before purchase. He was so smug about his answers (as if he was selling high end furniture) that at that very moment I decided to leave. They have a more expensive one at Tuesday morning but only one and everyone open and closes the doors which I'm going to assume will weaken the magnetic closure. Really disappointed in Ashley furniture.

Placed order on 8/27/2021. 12/21/21 update - I still have no furniture… if I call the store no one answers. When I call customer service I get told some items should be ready for shipment by a certain date. When that date comes and goes; I call to find out the status and they tell me a different date. I can’t cancel my order or I’ll be charged a fee for canceling. Everyone’s phone cuts in and out so it’s hard to hear them. The ppl I talk to are nice just hard to hear them. At this point I feel like I’m being over charged for something I’m never going to get! So far my experience has been great! Priscilla was a great sales representative. She allowed me to wander the store and would check in once in awhile. I hate sales reps that are pushy or make you feel uncomfortable.

Super wonderful experience buying a mattress & frame. Jeffrey Woods was super helpful and took his time with us. No high pressure, just there to help.

Shivon was very helpful

The staff was very helpful!

Great experience - Demetri was quick, accommodating, and informative. Exactly what we needed this trip as we had our newborn with us. We know the checkout process is typically a little lengthier and he was just so fantastic at how quick and pleasant he was.

Their Employees are impeccable. Shawn took very good care of me in my selection and my applucation!!❤😁

I had delivery problems with this store even after paying up front the full price. We could never get our furniture on the day we were told which was very frustrating. The second part of our order kept being pushed back even though we were given a confirmed delivery date.,'Finally after having another conversation with Nour,the manager, she was able to get the last part of our order delivery sooner than expected. Because of her we had a very good experience with the last part of our delivery. She should be commended for this.

I had delivery problems with this store even after paying up front the full price. We could never get our furniture on the day we were told which was very frustrating. The second part of our order kept being pushed back even though we were given a confirmed delivery date.,'Finally after having another conversation with Nour,the manager, she was able to get the last part of our order delivery sooner than expected. Because of her we had a very good experience with the last part of our delivery. She should be commended for this.

The customer service received was great! Everyone was attentive to all customers in the store. Diana was great! She was very nice and took her time with all the questions that I asked. She also had great ideas and suggestions when it came to the the furniture. Thanks again Ashley!

Catherine at the highland Indiana store was awesome she took great care of our concerns and made things right for us. Despite the lack of customer service while dealing with the Ashley home store online purchase. I highly recommend this location

Your warranty on the couches is a Scam. I tried repeatedly to contact them for a year and was ignored. I submitted a second claim and was denied because of stains! there wouldn’t be any if they had come out the first time. Almost all our furniture is Ashley’s and I completely regret it. We were lied to when we purchased this “great” warranty plan. Don’t pay the money it’s not worth it. I should send you guys the bill for having the couches professionally cleaned.

Bought sectional set was told different delivery days and excuses eventide I called. Person on the phone was rude when I asked why, Sales person promised me it would be delivered no later than July. Now I have no furniture and canceled my order don't want to deal with them ever again.

Very pricey but nice furniture

Workers were extremely helpful the lady at credit acceptance and the other people tried to assist me because I didn't know my account number. Even though it wasn't with credit acceptance I appreciate you trying to assist ! Thanks alot

Julia was great! She told me she was new; however, she was very personable and patient which made my experience that much better! The entire staff were very helpful and I ultimately purchased my sofa and other pieces! I will definitely visit the store again. Thanks!

I when in on July 13 looking for a living set and found the 1 i liked everyone was great. I always shop here and that Furniture last long. I was able to price match which was good.

The key is the salesperson and our sale professional was Jeff Woods. He took the extended time, in answering all my questions and explaining why. My intentions, was to purchase furniture for one room and instead, I was able to purchase items for my other rooms. All my shopping, was completed in one store!! Thanks Jerry!!

Cathy is a true professional at trade she knows just about everything on every piece in the store she made buying easy and no pressure

Really nice furniture and great customer service. Our sales person Eric was very detailed and helpful. I look forward to doing business with Eric at Ashley's in the near future!

nice people.. nice store

Excellent customer service

I ordered a chair and a half on April 28th and was told it would take 6-8 weeks to arrive. At the end of the 6-8 week period, I was called and scheduled white glove delivery. When the delivery truck came to my house, the chair was not on the truck. The driver told me they would have to reschedule delivery. I went to the store and spoke to Cathy, the manager. She was very apologetic and offered to refund the delivery charge and rush delivery. I received an automated call that evening, rescheduling the chair another week out.I emailed Cathy and once again asked to expedite the delivery and there was no response.The chair arrived one week later without incident. I went back to the store to ask about the refund on the delivery charge and spoke to the same manager. She was distracted, did not remember me or the circumstance and said she would bring it to her supervisor's attention. The refund on the delivery was offered to me, I did not demand it. It has been a few weeks and nothing has been credited. She has yet to honor her word, or follow through and has sadly lost a long-time customer. This occured at the Highland Indiana Store.

Beautiful furniture at reasonable prices, with the option in saving money on no interest on payment. The sales person was so awesome My husband and I felt so comfortable with her..She explains every detail so precisely. We had been shopping at many different furniture stores . Thank you Ashley.

We just had a purchase at Ashley HomeStore in Highland, Indiana. We are very pleased with the service and expertise of associate sales manager Cathy Gannon. She helped us to find everything for our new house and what best fits into the interior of the house.Best regards! Warmly recommend this place and Cathy! Trajkovic family

We made a purchase at this location, 10135 Indianapolis Blvd, Highland, IN 46322, on 09/09/19 in the amount of $1,572.52. We purchased a couch, love seat, and extended warranty. I was offered a warranty service for accidents that will protect my investments from all kinds of issues, including frame breakage. The frame broke. We paid for the warranty service GBS (now rebranded as ProtectALL), which DSG sold us at the time of purchase. We were insured that we would be covered for this problem of frame breakage and if they couldn't fix it then it would be replaced.We filed a claim, with GBS. Instead of GBS sending someone out to examine the damage, my claim was fraudulently denied. The reasoning was, I didn't have coverage for frame damage. I was in shock and upset, because I know what I was sold. I went to the store management and have had a number of conversations with them. After many conversations, I was told the warranty I was sold was not valid and could not be helped. I no longer want to do any sort of business with Ashley or DSG. I would like them to come pick up their crappy furniture and FULL REFUND of $1,572.52. I have supporting documentation that we are in the right.

Kathy was excellent... Very informative and excellent with answering questions about the different materials the sofas were made of.

Ashley is my top pick furniture store out of the rest! I came to the store looking for me Living room set. I walked out with what I wanted and then some! thank you to my great salesman Mr. Jeffrey. I'll will be to see you soon for my bedroom set. Excellent customer service skills, great conversations, thanks for not trying to pull my legs! thanks for just listening to what I wanted. Thank you Ashley furniture Homestore for a wonderful experience. Keep up the amazing work

This mattress is wonderful. It's about 3 degrees cooler and that is amazing. Less sweaty nights! Not with this one. We have it on an adjustable frame, it's fantastic!!!!

Staff is great, and very helpful

Ok place to gaze around, didn't see what I want

I put a couch on layaway back in February 2021, then COVID hit my family and friends and I lost 2 loved ones as a result of it. Then my health declined and I had to have a procedure that kept me home for 8 weeks to heal. It was one thing after another. I was expecting to put my tax refund towards the couch and what usually took 2 weeks to receive, took 4 months. For 4 months, I hadn’t paid on my couch at all. I didn’t think my order would still be in the system. I didn’t have high hopes, because I thought I might be penalized for not paying towards the layaway monthly. When I arrived there my order was still in the system, the manager was very empathetic and understanding, I was able to pay off my layaway in full with no penalties. I will definitely patronize that location again - not just for the quality furniture but the upstanding people that work there. So many people have been effected my COVID: loss wages, loss lives, and some companies don’t consider or care about that when you owe them money or a payment for something. I just appreciate Ashley’s wasn’t like that.

Buyer BEWARE! Furniture came in broken, bad quality and when requested full refund they have not refunded and it’s been 2 weeks. No one can help after hours on the phone with manager at Highland location and customer service Corp number!!!

Worked with Dimitri and he was awesome with helping me and explaining things. Their products are good quality.

I don't think I will EVER order furniture from this company again!!! From the very beginning it was a problem and I try to be understanding but you have to be kidding me. There is always something the delivery date was a issue, the delivery itself was a issue, something wrong with the table a issue, trying to get it fixed a issue. Every time I'm told oh someone will call you but of course they don't and I have to call the company just for them to say oh someone will call you. NEVER AGAIN WILL YOU GET A PENNY FROM ME OR ANYONE I KNOW. It's a shame that since I put this up that is when someone will call me. Why? Because that is what happen the last time I complained

Dimitri was amazing to work with. He walked us through all the pricing and was honest on delivery times! Made the process to order our bedroom set super simple.

We had the best experience possible!! I typically dread furniture shopping, but Martwain made this process so easy and fun! We ordered a new sectional/ottoman and king size bed, and we couldn’t be more excited to receive them! Thank you for your amazing customer service!!

the politeness of the sales person and his attentiveness. Quality furniture!

I have come in store just to check what's on sale,left with new living room furniture! Martwain ,sale person, was awesome and very attentive. Great store and staff, like always!

MarkTwain was an awesome salesperson!

Dimitri was my salesman. He made the process of buying my first couch very easy!

2 months and 3 scheduled deliveries later, I still don’t have the desk I paid for. Will never make another purchase with Ashley.

Jeffrey Woods assisted us with his expertise of the furniture needs we had. My wife and I are planning to buy a new mattress in the near future. Jeffrey’s advice was very helpful and personable. We ordered a new bed frame and headboard with ease. Picking up the bed will be in Chicago, something we did not anticipate but the pandemic has certainly adjusted all our lives.

Wonderful shopping experience….Our salesman was very Helpful and patient..I changed my selection several times and he was more than accommodating while I made my final selection. I highly recommend Ashley.

Our salesman Eric was more than helpful when finalizing our decision with Ashley. We will be back for our mattress Eric, thanks.

I find most of Ashley furniture to be poorly made. I would not buy their furniture.

I haven't been to the store yet so I really can't give it a good rating.

I was approached quickly but I let the salesperson know I will find him when I'm ready. Any question I had he knew or found out for me. I will ask for Eric again.

I had to cancel my order. They didn’t inform me that the furniture wil not arrive until 5 months later. I had to call customer service to get a status on my order. Please stop selling furniture that you don’t have.

What a wonderful experience! Everyone was very kind and willing to help us take our furniture home! I’m glad to know they do not use guardian as their protection for furniture. Nour and Jeffrey were great. I would highly recommend this location because of the people working there. I’ve bought furniture from a they places (Bob’s) and had a terrible experience from delivery to the quality of the furniture. So far I’m very pleased.

answering the phone. resolving issues in a timely manner. being more respectful to their customers.

Cathy was the best salesperson we have ever worked with at Ashley in Highland, IN.

Great service and very knowledgeable staff

everything and everyone is very nice

Great furniture.. Thanks Jeff for all your help and excellent customer service. I will be back...

Great experience! Great customer service! We were in and out! Great Memorial Day sale!

Jeff Woods @ the Highland, IN store was my salesman. Being a single woman, I had some questions about the possibility of my adjustable base not working on my new bedroom set. He was patient, kind, and even lifted heavy items so I could see all the detail I needed to satisfy my concerns. I encourage you to ask for Jeff Woods and send your friends and family to him as well.

Great people to work with. I purchased a bedroom set Very patient, no hounding.Going back there to buy my kitchen/dining table. 7/8/23 - Disappointed... I purchased a recliner today, but could not take it same day if using the Ashley card. Why even have the store credit card if you can't take your purchase with you. Stupid rule, they are claiming too much fraud.

Service sucks. Tell you one time for delivery and then don’t show or call. Finally delivered and two non-English speaking men delivered it. Height needs to be adjusted so I don’t have to use a step stool to get in and the call drops and nobody calls back.

I went to buy a dining room set. My sales person was very knowledgeable! Very patient with me. I was extremely happy with my purchase. Will shop here again soon!

The manager was extremely unhelpful and dismissive. Really disappointed in the quality of her work

HORRIBLE EXPERIENCE. Do not order from this store. The store manager has no accountability or respect for customers. We ordered an item in Nov 2020 only for it be delivered damaged. She refused a return and told us we could only exchange the item. The new item came damaged too. We had to make MULTIPLE trips in store just to get things done from her (schedule pickup, refund status) otherwise NOTHING WOULD GET DONE. My last straw with her was when we returned to the store to ask about the pickup for the original damaged item because she refused to order a pick up from it unless we exchanged. All for her to say "Oh, sorry, I thought it was already taken care of, let me do it now." REALLY??? We had to stand there watch her do it when she could've done it a week ago as SHE STATED SHE WOUDL. I am absolutely disgusted by their behavior and will never return.

Staff answered all my questions and was very polite

Kathy provided me with excellent service.

We shopped with Cathy at the Highland IN store. She was quick and knowledgeable about the furniture pieces we were looking at. Helped us pick exactly what we wanted, and her customer service was a 5 star experience! Thank you Cathy ❤️

Clean store and good customer service and very good listeners.

Nice sectional, good price but only had one color available and delivery is back logged for about a month.

😡UPDATE: IVE BEEN CALLING THE STORE FOR 3 DAYS TRYING TO GET IN CONTACT WITH THE STORE MANAGER & SHE REFUSES TO RETURN MY CALL. 2 MONTHS AFTER I WAS PROMISED A CREDIT ON MY BILL BECAUSE OF THE DELIVERY DISCREPANCIES & I HAVE YET TO RECEIVE IT😡 I placed an order and was given 2 specific dates. One for delivery & the other for when one of my other items will be in stock. I called to confirm & now I’m being told my items won’t be in until August. I spoke with Norma (store manager) yesterday & was promised a call back by her or the sales rep for today. I haven’t heard from either of them. I’ve called to be transferred to the store 3 times earlier but NO ONE answered the phone. I just called again 3 times & the customer service reps refuse to answer! I feel like I’ve been lied to just to make a sale & now I’m being avoided!!!

If I could rate zero stars, Trust me when i say i would. Ordered a dining set in December which was canceled due to inventory. Ordered the same set, only counter height in January, with delivery set for February 4th. Was given 5 different dates all the way up to April 29th and still nothing. Finally we decided to cancel the order and found the same dining set at "The Room Place" for$200 cheaper. Had to wait over 2 weeks to be refunded our money. Complete run-around and will never do business with Ashley Homestore again!

Loved everything, and the staff were so great and helpful, and I definitely will be back! :)

Martwain was awesome and helped me find exactly what i was looking for! Quick and painless Thank you!

All staff had masks, worn appropriately. The selection is limited but they squeeze a lot into the space so there are still a lot of styles to choose from. Once we knew what we wanted the checking out process was quick and very easy. We went during a weekday afternoon so it there were limited people but we still didn't get stalked by a rep to buy. It was nice.

My visit was pleasant. I was not followed around using heavy selling tactics.

Demitri was an amazing salesman very informative, great customer service gave me a very warm feeling. I went back the next day and made a second purchase just because I loved his energy

Immediate attention when we walked in the door. Took us to exactly what we were looking for but offered other sets that might have better quality. Very patiently let us make our decision. And honored the sale price online in the store.

Received excellent customer service at Ashley HomeStore. Sales reps. Jeff and Martwain were very professional and personable. They have a huge selection of furniture. I will definitely shop at Ashley Homestore again.

Martwain was excellent to work with and we are excited to get our furniture. We understand delivery times may be longer due to Covid but it is worth the wait!

Great delivery dates and customer service.

Great customer service from salespeople, Kendal Cotton and Jayla Jordan and store manager Noor.

Excellent service left with a smile good people they know their jobs well 👍 😀 👌 😄 😊

They were very professional and efficient in getting my items

Martwain helped us sunday pick out a furniture set that worked best for us. Then was readily available when we were ready to purchase! Super great, efficient service.

great customer service and warm environment. very clean and was able to keep socially distant from other shoppers.

My experience was wonderful! My salesman was Kendall and he was dealing with my 17 yr old indecisive princess of a daughter. He had excellence patience and very informative and knowledgeable about the product that my daughter was looking for. Thank you Ashley Furniture.

The staff at Ashley is very helpful and friendly. I was looking for a specific sized love seat and Jeff went out of his way ripe I help me find the perfect loveseat to match my current furniture.

the store was very clean and the salesman Mr.Jeffrey woods was very informative.i purchased a mattress he gave details on each mattress i looked at I was very pleased.

The people really help On deciding the best bed

Not one salesperson asked me if I needed assistance even though we made eye contact.

So excited for my new furniture. Great service and love the 5 year interest free financing.

We have gone to all the other furniture stores and bought different pieces but the quality was never good. We now won’t go anywhere else but Ashley. The quality of their furniture is worth the cost. We won’t go anywhere else for home furnishings.

Eric W. was our first contact when we came in very helpful, smooth transaction. I always find something affordable. Thanks for your help Eric in the Highland In store.

Went into the store with already having an idea with what I was looking for. The associate that helped me was amazing.

Workers were super helpful, and they have good financing option

Great service!

I ordered furniture in March and was told delivery in May. It is now August and I am being told that maybe end of September. Can't get one honest answer from anyone! Beware they will take your money and leave you hanging!! If I could give the zero out of five I would!

Smooth sailing, friendly staff!

Great service from Cathy (Manager) and great deals.

Diana, at the Highland store, was an amazing Sales Professional to work with.

Nour has helped us with all the furniture that we have bought. She is so friendly, and she goes above and beyond to help. Thanks Nour for all that you do!!.

Our sales man Martwain was very helpful. He took time to help my mother find exactly what she was looking for. Would recommend if you go to Ashley Furniture in highland I would highly recommend asking for Martwain.

Very nice furniture in this Highland, In store.