Ashley Store | Highland, IN 46322

Excellent customer service especially with Gina

Awesome

When the Ashley Home store opened near our home, my family was excited at first, as we had shopped from them from a location farther away in the past and were happy. Unfortunately, both times that we have shopped at this new home store, we have been terribly disappointed. We understood the long wait for one item, but after it finally came, it had numerous chips and scratches in the wood that I ended up fixing myself because no attempt was made by Ashley to remedy it. I believe we ended up getting a $100 dollar discount, but I would rather just have a good product in the first place. More recently, we ordered a set of eight chairs and a dining room table. The assembly of the table was botched and we immediately called Ashley the moment we noticed how the technicians had damaged the underside of our table when they assembled it. That was July 2, 2023 - nearly three months ago. Ashley has repeatedly told us that they will send someone within a week or two weeks during these past three months, but nothing has ever happened. Again, we took off a portion of the price, but I still do not have a working dining room table and have been not been able to invite anyone to my home for dinner yet. Do not shop here. They are unprofessional and will end up wasting a lot of your time.

Called to get some basic warranty information and Rosa kept me on hold for 25 minutes. Stay away and spend your money were its appreciated. Ridiculous!

Our experience was great, the associate Eric Warquier, was amazing. He really took his time to provide excellent customer service, he was very knowledgeable and patient with us in our decision making. Overall, my husband and I were very satisfied with our service and happy with the choice we made for our purchase.

I was at the store today and the employees were all very friendly and helpful. I found what I was looking for with Alex’s help He was very helpful and answered all my questions. He was very efficient in getting my necessary info and having all the papers signed. It was a good experience for me and I appreciated the whole procedure and purchase. Thank you

The man that helped me was great. He found everything I needed. Now I can't wait to get my furniture.

Great sales person that was very helpful n made great choices for me at a great price 👍