Ashley | Indianapolis, IN 46250

Devin was knowledgeable, friendly and very helpful. We didn't have to spend hours searching for what we wanted! His expert knowledge led us to the perfect solution.He completed our order without delays or pressure! We were delighted to not be told to "just look around" after explaining what we wanted!!

Jennifer was amazing! First time buying furniture and she made the process painless. Can’t wait for the new stuff to arrive!

Needed replacement cushions on couch due to dog chewing a few up. Went into the store in the end of December. Took an hour or so and was frustrating as they wanted the model number of each part of our couch something they didn't give us nor did they have. Finally we thought we had something. A week latter the cushions come in. They are the wrong ones. We call and they say we have another order that is coming in the next couple weeks. We call back a few weeks laters. And our told they still are coming . Mind you these calls were stressful as no one could help us and they kept transferring us. We call in February same thing. In the start of March we decide to go into the store and explain our issue. After again a few hours they say we can help you but you'll have to pay a $100. We agree trying to just end this nightmare. A week later the cushions come. They are the same ones they sent in the beginning of January and the wrong ones. $100 later and many hours lost and they could still not help us. Worst customer experience ever and we will never go back .

Wonderful experience 👏🤘🏻would recommend, if your in the market for any of their needs. Great staff as well

We went everywhere and couldn't find what we needed at any other store. Wonderful selection and quality. Our salesperson, Jim Lincoln, made it a really fun and enjoyable experience.

Jennifer was fabulous!!! Right from the start she was very informative!!! We can’t wait until our new sectional arrives!!!! Thank you so much!!!! We love our new sectional!!!! Thank you!!!!

I ordered a chair and when it was delivered, the delivery guys wouldn’t wait for me to check the furniture out before running out the door. Even when I asked. And the chair was broken and when I called, they said they don’t have a return policy, I should not have accepted the order. When I received my delivery receipt, the delivery driver signed for me. I never signed to accept my delivery. Now I have to wait over a month for a repair technician to attempt to fix my brand new chair that was delivered broken, that I never signed for accepting the delivery. I will pass this information along to anyone and everyone I know to never buy furniture from Ashley. Unless they can remove this chair and deliver a new one. Update: I have gone through the repair process. The issue was not corrected, 3 months later. After calling and still addressing the issue of a delivery driver forging my signature, I’m told it “will be taken care of” but I still have this broken chair in my house. If proof is needed, I have it. But Ashley Store still has yet to fix this situation. After multiple calls between them and the third party company. Also, the large under mount mechanism that was left in the middle of my living room for me to dispose of. This company has been completely unprofessional.