Ashley Store Indianapolis, IN (Castleton)

UPDATE: On day 4 now. STILL NO CALL from the upper management as I was told. Don’t go to Salesman Mike or the Manager Austin. NO ONE has reached from this location. Went in to the location in Castleton just to browse as we are buying a new home. A salesman, Mike, came up to us. We advised we were just looking around for now to get an idea for our new house. He tells us about a new home buyers option where we can put a HOLD on some items WITHOUT it going on our card. We asked him THREE separate times if this was going to go on the card because we cannot make any big purchases at the moment. EVERY time he told us NO IT WOULDNT. I check my card half an hour later, lo and behold IT WAS ON THERE. He told us nothing was finalized so we wouldn’t be charged. And added items we didn’t ask for and pressured us into it. Bunch of lying STRAIGHT TO OUR FACES. The sales manager clearly doesn’t know how credit works either. He told us “it shouldn’t change your score. When you opened the card initially it’s ran. It won’t change.” Currently in the process of trying to cancel our order thanks to all the lies. I don’t recommend this location. I don’t recommend the sales guy. I don’t recommend the manager who doesn’t know how credit works. Currently waiting on a call from a higher up manager.

Everyone at the Castleton Ashley Store was super friendly and very professional. We got the couch we wanted and everything was completed in a short time frame. I highly recommend this store!

I was met by Caden who pointed me in the direction of the recliners for which I was looking. He let me wander through initially on my own. He came back to inquire if I was doing ok and if I had questions. He was able to answer the questions I had, helped me realize the wonderful qualities it has, and was upfront about pricing

I came in looking for a dining room table. Mike there in less than a mintue asking what I was looking for. I explained the type and size table I was looking for. He said that he has just the table I was looking for and when to a table that was just that Exactly what I wanted! I am excited to get it set up at home. Thank you Mike.

My husband and I went into Ashley Furniture to look for some furniture for our new home and was greeted my salesman name Marco. From the beginning to the end it went smooth we found everything that we need for our new home and Marco was very nice and professional.

The salesman was very informative and helpful. Also he was patient.

Greeted without pressure - much appreciated Manager found us and offered a bundled deal if we purchased and we felt comfortable & purchased

Joe was very helpful and patient.

Kayden was a wonderful salesman. He really went out of his way to be as helpful as he could possibly be. I will continue to go to him, and also refer people to him. Thank you Kayden!!!!

Excellent experience! Great selection and staff were very friendly and helpful

shopping here was a great experience. they were very helpful.

Malcom is great. He’s not pushy, he stays with ya, gives you his best advice. The store had the selections we were looking for, so I’m happy with the purchase. Now the delivery- eh- little long but not much can be done about that. First time purchasing with Ashley’s- we’ll see how well the couch holds up!

He was a wonderful salesperson, had patience and helped me so much. He is great

We worked with Devin. He was friendly and knowledgeable. We had a great experience.

The service was excellent.Jennifer was very helpful with our purchase.

My experience was excellent and Tiffany was very helpful and beautiful to work with thank you so much

NO STAR…. BUYER BEWARE: I bought a $3000 couch. The delivery drivers damaged it and got it dirty when they delivered it. Ashley sent a technician out a month later to spray chemicals on it to clean it. The chemicals can make my couch smell, change color of the fabric, and soak into the couch cushions. They won’t replace the pieces that are damaged and dirty. The technician laughed and said the delivery drivers do this all the time. So if you don’t want damaged and dirty furniture do not buy from Ashley Furniture.

I went to Ashley looking for a new couch. I found just what I wanted with the help of Malcolm Wayne. I had a lot of questions and he answered everyone of them. I didn't feel pressured. I told him I was looking around different stores but asked for his business card. Needless to say, I couldn't find a better quality couch for a better deal. I returned about an hour later and bought a new couch! Malcolm was very personable and he made the purchasing process easy. I appreciate all of his help....I highly recommend! Thank You!

As a first-time homebuyer, my experience with Ashley Furniture has been nothing short of disappointing. I invested over $10,000 in furniture, only to face a series of frustrating issues from the start. To begin with, Ashley’s communication system was overwhelming, with their chatbot texting and calling relentlessly, sometimes placing orders for multiple delivery dates without clear explanations. Additionally, every representative I spoke with—whether in the office or on the phone—provided inconsistent and conflicting information, further complicating the entire process. When my master bedroom furniture arrived, I immediately noticed a significant issue: one of the drawers was stuck and wouldn’t slide out. Ashley’s response was frustrating, as they requested a photo of the malfunctioning drawer before proceeding with a claim—something that felt unnecessary and time-consuming. Fortunately, the situation was eventually escalated by a representative, and the issue was addressed. However, the problems didn’t stop there. Shortly after, I discovered that the full-size bed I ordered had screws that weren’t properly attached. To make matters worse, the queen-sized box spring I received didn’t match my order for a full-size box spring. It was also delivered unassembled, despite my order clearly stating that assembly was included for the entire set. When I attempted to assemble the box spring myself, I found that several screws were missing. I am still waiting for a $900 refund for a chest that was never delivered, which has now been delayed for over three weeks. Based on my experience, I would not recommend Ashley Furniture to anyone. The lack of clear communication, poor product quality, and delays in resolving issues have left me extremely dissatisfied with my purchase.

Don't order furniture from Ashley online. I had to pay $430+ for the return shipping when the product that got delivered was damaged. I was told I could not return the damaged product to an Ashley store. When I asked for reimbursement on the shipping costs, I was told there was nothing they could do and that I was responsible for it. Very poor customer service and a policy that makes 0 sense.

Fantastic experience- DJ is amazing and listened and guided us spectacularly. If you need new furnishings check out Ashley’s and ask for DJ Holifield

Marco was very helpful and answered all of our questions. He made the whole process of purchasing a sofa and love seat hassle free. Great job Marco!

We recently purchased a new sofa and dining room set from Ashley furniture in Greenwood Indiana. We want to commend Crysta Thaxton on her outstanding salesmanship, product knowledge, and patience during our decision making process. She made our shopping experience very pleasurable.

We had such an enjoyable experience purchasing several pieces of furniture for our home. Our sales associate, Cayden, was professional, attentive, friendly, knowledgeable and thorough. I highly recommend Ashley’s and Cayden.

My experience was very lovely . Malcolm was a very professional. I really enjoyed talking to him, he had all the right answers for all the questions that I was asking him.

After a disappointing kitchen table & chairs purchase a year ago when the warranty company agreed to replace the ENTIRE set when only ONE chair was damaged, the in store credit worked like a charm for the purchase of another table set.

Straight forward process and decent pricing on selection

Excellent experience at Ashley today! Friendly, helpful, and respectful salesman and manager. I’ll be back!

Great sales help. Delivery was excellent and earlier than expected which helped my daily work

It was a great experience. Devin Walker was so very helpful he made it a great experience. I would highly recommend Ashley furniture and Devin Walker for sure.

Great selection and expert sales help from Cayden!

Salesman was very knowledgeable about the furniture and took the time to explain materials and the durability.

Julie was very friendly and professional! She was never pushy and very helpful!

Joe was very knowledgable on the couches we were looking at and helped us to reach the right decision on our purchase.

On time delivery, respectful of property, quick assembly. Thank you

Marco was knowledgeable and helpful! So thankful for his input and advice. We will be back!

Cayden was very knowledgeable, helpful and friendly. He was completely excellent. I was disappointed that the store doesn’t have samples of the material the sofas are made with. If a store does not have specific sofas on display, they should have fabric samples in the store.

Mike was fantastic in helping us set up a new couch! From the very beginning, I was thoroughly impressed and delighted with the entire process.

Terrible management

Quick and friendly

Best sales experience with any company. Marco was so easy to work with and very knowledgeable about every product. He wasn’t pushy nor trying rush us to make a decision.

Good service and good Products

Jennifer was great in helping me with my new bedroom purchases!

Great experience, great place friendly people

Marco was the best!!!

The wonderful young lady Julie was so helpful! She found the perfect mattress for me.

Ashley has one of the widest selections of high quality furniture in a variety of styles and affordable pricing.

Awesome service. The salesman was very knowledgeable and helpful with all of the questions we had.

My original post was positive however after having issues with my purchase I have to change my review. The sectional sofa and ottoman was delivered and was way too big for my living room. It blocked the two entryways into the living room. I called and spoke with someone who told me they couldn't refund cash but I could do a re-select and someone would call me. A week went by and no one called so I called back and talked to someone who told me I couldn't do a re-select without sending pictures proving it didn't fit. It did fit...just not properly or proportionately. I asked to speak to a manager and she said one would call. They have never called. I will never buy at Ashley again. Ever. It is clear they are not interested in customer retention and are solely interested in one and done money deals. This is very short term thinking with myopic vision. I am sure they'll be filling bankruptcy at some point with this kind of shoddy customer service. ************************************** Original: Michael Chislom at the Carleton location was excellent. He was a really good listener and knows the stores merchandise well and was able to help me with my sofa purchase. He had a great personality and was helpful, friendly and very professional. Great experience 🌞

Best experience ever, you have to ask for Devin, he was super helpful. Helped me find exactly what I was looking for and was such a great help with the process.

I’m so happy I chose to go into Ashley Homestore! Julie and DJ assisted me with ton of knowledge, patience, and a hassle free experience. I felt so comfortable with them and I left with a great sofa and new chair! The furniture is great quality and exactly what I wanted. I would recommend this place to anyone.

I really enjoyed looking around your store! I found exactly what I was looking for. Julie Pinson was a wonderful help. I can’t wait to get my new table and chairs!

Devin was very professional, knowledgeable, understanding, just terrific! Thank you

Ashley sales employee was very nice & helpful with ordering a table I saw on line. He was very polite, knowledgeable & detailed in checking to make sure all pertinent information was correct before submitting my order. He followed up before I left with making sure I knew what phone number to call with questions or problems & important information when my table is delivered. I will be shopping there again in the near future. Thank you!

Malcom was great. Answered all my questions. Very helpful

Great experience

Ashley has done it again! Exceptional service AND great quality with many options. We found exactly what we wanted.

I was looking for living room furniture and they were open, honest, kind and efficient. I love my selection of furniture and store.

Very smooth with reasonable prices.

Great folks to do business with , they made everything simple and we're extremely helpful

Very nice sales person and manager! They help me find what I wanted…. Will go back!

Our salesperson Tiffany was very friendly and willingly answered all our questions. Once we decided on the table set we wanted she quickly completed the sales agreement and explained everything to our satisfaction.

I purchased a new sofa. Mike our sales associate was very helpful. It takes me a bit of time to make a final decision and Mike was very patient. This was a great buying experience and I will recommend them to everyone.

We were able to find the pieces of furniture that we were looking for. Marco assisted us in finding what would work best, and found us options when others weren’t available. He was also very patient as we went over our options.

Jennifer was wonderful and knowledgeable about my needs in looking for that perfect mattress

Our salesman DJ was excellent. Very professional and helpful.

Cayden was great! Knowledgeable and very patient with us! Wonderful experience.

Mike Chislom "Big Mike" is awesome! Very knowledgeable and great customer service. He took the time to sit down with us to figure out everything we wanted and made sure we got a great deal! We will definitely be going back to see him for our future furniture needs.

Great deals!!!

DJ and the entire staff were so great! My sister got a nice dresser at a great price!

Great furniture for the price. Sales person was friendly and not pushy. Our purchase took less than 10 minutes. So far so good.

Malcom was very friendly and professional even when I was pushy on my negotiating. Had a great line about me having to ask my wife first 🤣

My sales rep Julie was very knowledgeable and helpful through the process of purchasing a couch for my home!

Tiffany did a great job explaining the beds

I have purchased from Ashley two different times in 10 years. Each time delivery has been a nightmare. This current time, they only put half my order on the truck and I found out the day off! I then rescheduled for another day and guess what! The order wasn’t on the truck again. They have done nothing to accommodate me and my next delivery date is over 2 weeks away! They offered for me to pick up at the distribution center which is 45 min away and only open when I work. I am NEVER buying from Ashley again.

I dealt with the most pleasant and accommodating sales associate, Damani Peebles.

Thanks Devin! Excellent customer service. 🙌

Had A Pleasure Of Shopping With Ashley In Castleton As The 2024 Indianapolis Colts 5k Shopping Spree Winner And I Must Say The Staff Was Super Welcoming, Brian Was Extremely Helpful With Helping Me Prioritize The Things That I Wanted Most And Helping Me Stay Within My Budget. I Got Everything That I Came In Hoping Too Get And I’ Am Extremely Satisfied And Grateful. For The Indianapolis Colts And Ashley Furniture For This Wonderfully Opportunity. It Was A Beautiful Blessing For Me And My Family.

Pleasant experience!!

I usually do not post reviews, but this place is complete trash. The delivery team is the worst part about it. I ordered in store a bed set this consisted of a bedframe, dresser, nightstand, and a mirror that is supposed to be attached to the dresser . It was set for home delivery And everything came except for the part I wanted the most the mirror. The delivery man brought everything in except for a mirror. He was not going to inform me that it was apparently on a whole Nother truck and would be supposedly coming later. The only reason he let me know that is because I asked myself where is the mirror that I paid for? he kept saying that his supervisor was bringing the mirror in another truck and will put it together himself. How does that even make any sense? He then had me confirm that the truck would bring the mirror later the same day and had me sign something. I then received an email after he left of a delivery confirmation on this delivery confirmation, it said that everything was delivered, including the mirror and then it had pictures of everything that was delivered yet there’s no picture of a mirror so why would you check that off and try to confirm it. What type of scammers is Ashley furniture hiring? we wait just to see if what he said was true and of course it wasn’t no other truck came so we proceeded to call the customer service line. at this point me and my grandmother are playing phone tag with these people because why do we have to call multiple times and why are we getting multiple different answers which are all a bunch of lies!!! one person is telling me that it is no longer coming today and that I now have to fill out a form because these delivery people lied. While another person is telling us that it is on its way and that the truck is still coming today to drop off the mirror that I spent MY MONEY on. as a delivery person is it that hard to just give me every single one of my items???! now I’m over here stressing these customer service people all they did was lie because nothing that they said was true and nothing that they said happened. We then tried to call the actual Ashley furniture store that I purchased the stuff at and the manager had an attitude and every time we try to talk and explain the situation we were cut off. I don’t know what type of people are a part of Ashley furniture but they are nothing but MONEY HUNGRY LIARS. These people do not care that your stuff will go missing. these people do not care that you are wasting your money and your time because I literally had to take a day off of work for this delivery just for everything not to be here??! I am stressed and I am irritated that nothing has been done.Will I ever get this mirror? I do not believe so either I need a refund or I need what I paid for NOW!!! BEWARE OF THIS LOW DOWN DIRTY COMPANY!! Update: They finally delivered the mirror but of course they still did something wrong because these people can do nothing right!! All I see is them scrurry out of my house and when I come to see the mirror I look over and one of my items is on the floor broken. These people broke my property didnt say anything and ran out the door before I could notice!! DO NOT DEAL WITH THIS COMPANY OR THESE PEOPLE!! They use the most sketchy trashy delivery drivers known. NEVER AGAIN!!

This is the 3rd time we have purchased furniture from Ashley. Our sales rep DJ was very nice and gave us time to look around. Once we settled on a chair and loveseat he was very professional and helpful in finalizing the sale. Thanks DJ and thanks Ashley Furniture. I’m sure Will will enjoy our purchase for years to come.

Found what we were looking for and DJ was very helpful, and got us a great price as well.

Marco was very helpful and personable. He was not pressing but attentive to our needs. He found the perfect living room set for us and our dogs.

Very smooth experience to buy a few items of furniture with very competitive prices and nice showroom.

DJ was fantastic to work with - friendly, efficient and very knowledgeable! Excited for my daughter’s new ModMax couch with chaise!

It was easy to find the right sofa and Marco made it even easier!

Jennifer was extremely helpful without being pushy. She responded to my inquiries in a timely manner, providing me with all the info I asked for and more. You could tell she was very knowledgeable about the furniture as well. She also took the time to provide me guidance based on photos of my space. I highly recommend working with Jennifer!

Zero Stars. Buyer Beware. Please don't ever shop at Ashley Home Store in Castelton Indiana. This is the worst ran company I have ever dealt with. Partial furniture deliveries, stained furniture when delivered, they put a hole in my wall upon delivery, countless lies on when the rest of my furniture will be delivered. A human being will not call me back after several attempts on their horrible chat box feature. I was told by a human they would cancel my delivery of the remaining furniture items and come pick up the furniture out of my house and issue me a refund. Nope, the software can't understand that. I still gets texts that they want to deliver canceled items. I will be contacting the Better Business Bureau and filing a complaint. Please please please don't shop here.

Malcolm Wayne was amazing and beyond patient with me. He was so knowledgeable and was able to answer all of my questions.

Joe was an awesome sales associate and helped make it an easy process to buy some floor samples at a great price.

Joe M was an absolutely great sales person. Very knowledgeable and answered every question I had. Gave me space to make my decision. He is an asset to Ashley's and I hope he is appreciated. I certainly appreciated him.

We have shopped here for years, affordable and great service. We worked with big Mike this time. Such a great help, not pushy, and super nice.

Got a good deal on a leather loveseat, it was what we wanted. Would have gave a five. But their delivery was outrageous!

Left me alone to browse, which I love. Very friendly and helpful staff. Would recommend.

Devin was such a pleasure to work with. He was knowledgeable about all the furniture and was able to show us the perfect matches to what we were looking for. We can’t wait for delivery and see all the new pieces in our home.

Malcom was our salesman he was extremely helpful. He wasn’t pushy but listened to what our needs were and what we were looking for. Quick and efficient. Thank you Malcom for making this an easy process!

Salesperson professional and not pushy. Super helpful in finding something to match my needs and budget.

DJ was great. Was not pushy at all and left us alone, but was there when we had questions.

Cayden Benoit did a great job of showing us around, answered all the quitions. Helped us pair sofa and coffe table and bed set. We are very happy with his service.

Store was not very busy. Several sales folks sitting at the desk chatting. Two salespeople walked past me and never addressed me. I walked past the desk and at no time did anyone offer to help me. I had to walk to the desk to ask for assistance. There is just very little effort made to help me as a customer.

DJ is AWESOME!! He really took the time to find something that would work with our tight space.

Michael Chislom was helpful, patient, and professional.

Devin Walker was great

Marco was wonderful. He was super helpful.

Benjamin did a good job helping me

Great customer service, allowed me to look without being down My back

I'm not a fan of stores that have employees working on commission. It seems like they don't understand the words I'm just browsing at the moment. With that being said, it was still a nice experience!

Ashley was very patient and informative. If she didn’t know an answer to a question, she found it from someone else. Highly recommended.

Wrong chair delivered. Need to reorder the chair that was purchased as it is out of stock. Could take 3-4 weeks to deliver. Customer service was nice and doing all they can, but makes no sense why the wrong chair was promised and delivered. Mistakes happen but this is very annoying.

Had a great experience here with the help from Joe! Would recommend him and this location to anyone

Quick. Efficient. Helpful. Transparent. Grateful for how DJ thoroughly explained everything for us for our recent purchase and the experience was top tier. We appreciated the attention to detail to the point of spotting the color we were thinking for the furniture would actually be different then what we initially saw because of the lighting and he made sure we saw a true representation before ordering.

Exceptional and efficient service. I would suggest adding a printer or two but other than that great service.

Didn’t take 5 minutes to order a new remote for my bed. Thank u very much

Just bought a house and looking for furniture and got recommended to come here. So we walked around the entire store for over half an hour, sat on many couches, took photos of couches we were interested in, and ignored by every worker. They look at us and walk away to help others. A few of them were even sitting down on couches laughing and joking. So I’d say they’re judging by looks. I didn’t even get a ‘hello’ or anything from anybody.

Jennifer is the best....

We had wonderful experience with great customer service and we got an excellent price. Thanks Marco and Michael P. For your help!

Was told that exterior damage was covered on the dining table we purchased and part of the $500 warranty we paid and come to find out that there are numerous exclusions that make it challenging to get anything covered. Have been a long time Ashley customer and will now heavily avoid and not recommend. 0/10

It was an absolute pleasure working with Jennifer who was very knowledgeable and helpful in helping me pick out a new mattress. And Devin who helped me with home decor.

Austin and Marco were very helpful and professional. A breath of fresh air to receive such great customer service these days:)

Joe was phenomenal helping us choose new furniture for our next home! Will definitely be visiting again when the time comes!

Cayden is the man. Got me approved for an awesome new couch with all the fixings. Highly recommend this place and Cayden specifically!

My visit was good. However when I asked for the product the Ashley app said was in stock at that store, I was informed it wasn’t. I still purchase it and I’m waiting for the delivery date.

Buyer Beware! Do not buy furniture from Ashley! All orders end up with an issue and customer service is absolutely terrible! We ordered an entire bedroom set in September which was delivered. However, there was a defective part that we were told could be replaced in 3-7 days. Based on this, we accepted the delivery. Now, over 2 months later, we have been given run around after run around and excuse after excuse, with no known date for resolution. We continue to sleep with the mattress on the floor and several thousand dollars worth of furniture not in use in corners of the bedroom. Unfriendly and unhelpful customer service personnel have no answers and act like they do not care and we are the problem. There is no follow-up and when you do call them, you wait forever to just be treated like crap. We are now trapped because we accepted the delivery - so supposedly no returns! Please spend your hard earned money someplace where the customer is a priority.

My work gave me a budget of $300 and the manager was so helpful and able to get me. A loveseat delivered to the office for that budget.

Joe M. was amazing to work with! So helpful and patient with me!

Devin was fantastic, highly recommended

Back in September, I ordered a mattress. The order was repeatedly postponed over the course of two months. Sick of trying to schedule around their repeated rescheduling, I decided to cancel. Across several days I reached out to them through the only means that they will provide, which is via text message. I kept getting disconnected mid conversation with some automated system, before finally being able to cancel with them over the phone and get connected to a human being. I was advised not to worry about returning any of the complementary Labor Day special swag by the phone associate and that the billing account was closed. In the meantime, I have a new in box "mattress protector" for a mattress that I never received sitting in my office. I was billed $400 for it today. I called the store, and they told me all items are non-returnable. And then I was advised to call the issuing credit card company to dispute the charges, which can take "up to 60 days", and then the vendor has 45 days to do an investigation. I will be dealing with this probably throughout next year, and it has already impacted my credit score in the meantime, because that is how I was notified about this. This went from "I will wait until after the holiday season because I work in sales and can't schedule time to receive it" to "I will never in 1000 years to business with this company ever again" really fast.

Very helpful staff. Great sales.

Jennifer was great! We had an idea of what we were wanting and she provided the best advice. Our experience was quick and simple!

72 hour window for online orders was not well communicated during checkout. Zero understanding with this being our first one line order. Will not be making future purchases.

I had a little problem on some things at a different store. I came into Ashley at Castle Creek. My sales person Cayden was so professional and pleasant to deal with. Got all my issues resolved and all done now for our Thanksgiving family time. Thank you Cayden!!

Experience was great working with Justine. I wish the pricing could have been a little lower during their Black Friday sale but I've always been satisfied with the quality of Ashley in the past.

Wonderful experience for buying a living room set. Jennifer was very helpful in selecting what we wanted.

I have purchased a buffet, kitchen table , couches and bedroom suite over the past 7 years. Always happy with their in store service and they are not overwhelming pushy for you to buy something.

Both Chris the floor salesman and Chris the manager went above and beyond to make my shopping experience pleasurable. I got all the help I needed while browsing, choosing, and eventually purchasing items. Chris even looked up a few items that weren’t on the showroom floor, and showed them to my kids (we were shopping for their bedrooms) when they were having trouble deciding on what they wanted. After my son’s first choice was noted as a discontinued item, Chris took his time to find something comparable in both style and price for us. I’ll be returning soon for my other furniture needs.

We had a great experience here the staff was friendly and helpful.

Marco was helpful in my selection and answering all my questions for our purchase!!

We purchased a sofa at the Castleton store. The sales associate was decent and we set up delivery with them at the time of purchase. The delivery date was essential due to having family from out of town. 2 days later we were contacted to set up delivery which was different than one we had when we purchased the sofa. The customer service rep was rude and said the salesman lied about delivery and they don’t work that way and ended the conversation before we were even finished. Now we must loose time from work to be here for delivery if we decide to take it. Ashley needs to get their procedures and staff on the same page before I will shop there again.

Joe and Mike were so helpful, kind, and easy to work with! Make sure to ask for them with your couch buying needs.

Devin was very personable and helped me to make a fantastic purchase!

Very happy with my experience. The salesman Marco directed me to what I was looking for then allowed me to search the store on my own. Once I found what I was looking for he made completion of my purchase seamless!!

I had a great sales person, thank you Damari Peebles!

Devin was great to work with.

Justine was great, and highly recommend Ashley Furniture for your decorations and furniture.

I’ve Had A Great Experience With Them & The Customer Service Is Very Amazing And They Are Helpful

We bought a couch from here little over a year ago. I have called multiple times and they are zero help on our issue when I repeat over and over again what our issue is with this very expensive purchase they want me to do the work and the individual who sold us this couch did not tell us that this item pills extremely bad and will look so old after a year and that he recommends purchasing a warranty because of that he acted like that warranty wouldn’t cover that and it’s just cover pet damage, stains, holes. So we opted out as we knew we would not have that issue. Then a few months go by and it starts to pill and so I called and they were zero help and were asking me to do all the work or go purchase a fabric shaver. The quality is awful. Very dissatisfied and will never be buying furniture from Ashley again and will make sure to not recommend them.

(Translated by Google) Excellent service (Original) Excelente servicio

If I could give 0 stars towards the delivery process with this company, I would. I paid for a service that never hit its delivery window, never communicated with me, and then failed to deliver on the agreed upon day. DO NOT PAY this fee, ask for it to be waived or pay this follow satisfactory completion of the job.

I will never do business with Ashley Furniture again. We visited the Castleton location last weekend and ended up finding exactly what we were looking for and had a smooth in store experience completing our order. Delivery, however, has been a complete nightmare. We were told it would be delivered yesterday (Saturday) and were given a window of 3:30-6:30. They provided a tracking link to get an ETA for delivery. The time kept getting later and later and I ended up calling around 2:30 when I saw the delivery time was listed as 9pm. The representative told me that there was an alert that the truck was having a mechanical problem and that she would “see if they could get the couch onto another truck to get it to us” and that she would call me back. She texted me a bit later saying there wasn’t an ETA but that a truck was going out and she would let me know when they had a timeframe. I never heard from her again. Finally at 7:45pm I received a call from someone else and was informed that my couch would not be delivered and that it would be delivered today (Sunday). I received another text with a new delivery window of 11-2. Once again, the time continued to get later and later with no communication from Ashley Furniture or the delivery team. They finally arrived around 4:50pm and we had received no notice that they were on their way. The delivery drivers were nice enough, however they handled the furniture very roughly and I was worried they were going to knock something over with how quickly they were moving and not taking into account the other furniture we had in the room. Had I known that this experience was going to be this terrible, I never would have paid for the “premium” delivery service or shopped at Ashley Furniture in the first place - this has been the worst delivery service I have ever had. Overall I’m the most disappointed that we wasted our entire weekend waiting for our furniture to be delivered with absolutely no communication from Ashley. We had thought about looking for more furniture at this store because it was such a nice experience initially, but now we will be going elsewhere for all other furniture we purchase.

Devin was great!!!

Marco was awesome in supporting every step of our furniture purchase today.

I went in the store thinking about a sectional. Gigi was my sales agent. I told her I didn't have a lot of time to spend, she got me what I wanted and out the door quickly! I am a happy customer! Delivery scheduled within 5 days!

Very friendly and helpful!

Jennifer was great! Her relaxed approach was perfect, while still providing all the information we needed. Super excited to get our new furniture.

Austin was exceptionally curious, personable and knowledgeable. He made our experience pleasant and we were able to easily make our selection. Would definitely seek him out for future purchases and refer others to him.

Would have gave u a 5star but the only thing that bugs me mostly with all furniture stores is the long wait to receive your furniture after u have paid.

It was an awesome shopping experience with Jen. Her decorating advice and pleasant professional support made the furniture purchase experience so smooth for us. Thank you!

Loved working with Tiffany for our purchase

GG was great to work with and answered all my questions. Looking forward to delivery of my new couch and will reach out and work with her on future needs.

Nice furniture just didn't have the colors and set we were looking for. To many pit groups that limit your layout.

We had been to a couple of places looking for a couch. We walked in Ashley furniture and found our couch and for a really great price. Very friendly service. We will definitely be back

I had a wonderful experience at the Ashley Furniture store buying a sectional. The Employee who assisted me was wonderful, kind and extremely helpful and I left with a sectional I was really happy with!

My partner and I just bought a new house and need, essentially, all new furniture. We went to the Labor Day sale this weekend and Ashley's prices were 100% the best in town with all the combined deals. Michael Park was our helpful sales guru and he made the process so seamless, easy and (dare I say?) fun! He was the perfect balance of "go explore and I'll check in with you" and "here is something similar I think you may also like." He also was constantly looking for pieces online/in stock that he thought we may like better or would work better for our space. He was thoughtful and polite and not at all pushy. He turned an overwhelming process into a day of fun. We will be back!

It would be nice if you could take fabric samples home to see how they look in your room, so that was disappointing. Hopefully the delivery will go well. Ordering was quick and easy.

Great experience! Jennifer was very helpful navigating our options with the Labor Day sale. We got a living room set we can’t wait for the delivery!

Gigi was very helpful and not at all a pushy salesperson. She let us wander and browse at our own pace. She was very helpful with getting the sales prices and explained the additional warranty information. We had numerous questions and she answered all of them fully.

Great customer service.

Edited after delivery. We are extremely unhappy with the delivery process. Our home is in a new neighborhood and their delivery system sent the driver to the wrong location 3 times. First delivery had one item damaged at warehouse and not included, one item the wrong color, a desk damaged and a wobbly table. Second delivery, I had to drive to where the truck was to have him follow me to the house (mind you, this is delivery #2). This delivery both couches were damaged and we refused them. Table wasn’t wobbly but had a scratch, but we accepted it. 3rd delivery was cancelled by them when I tried to tell them their location was not correct (address IS correct). They refused to deliver items even though they were on the truck. No help from customer service and twice a manager was supposed to call and never did. EXTREMELY POOR CUSTOMER SERVICE. At this point I don’t think we are ever getting the couches and will be cancelling a several thousand dollar order due to their extreme ineptitude and failure to deliver undamaged goods. We went in looking for furniture for our new house. Gigi greeted us and gave us the sale info then left us to wander the store. We found several items we wanted to purchase and Gigi, along with store managers Toby and Michael were all so helpful answering all our questions and providing pricing. We were very pleased with our experience and would definitely shop there again.

Excellent service! Everyone was extremely helpful and there was an amazing discount for Labor Day weekend. Tiffany Armstrong helped us from the time we walked in until the end of our purchase. The store manager was funny and had an awesome personality. I highly recommend this store and the friendly staff.

Great value and good selection

Wonderful customer service all around. Have been in the store a few times the past few weeks, and have always been taken care of greatly. Finally decided to pick out some pieces with the help of Tiffany. She was amazing. Answered questions we had, before we could even ask them ourselves. Gave us plenty of space to browse the store, but made sure we knew she was nearby if we needed her. Very helpful, insightful, and not pushy! Can’t wait to get our furniture!!

All went well. Just left trash on the ground where furniture was unloaded from truck

Gigi was very helpful got me exactly what I wanted she went above and beyond to make sure I was satisfied

Hard to find what I was looking, plus the sales staff were hovering over us the whole time.

Very helpful and courteous!!!

I purchased a nice matching sofa, love seat and chair to replace my old set. Devin Walker, the sales representative was courteous and knowledgeable. He answered all my questions regarding the quality of service and product. A few days after the transaction I had to revise my delivery date after selling my old furniture. Devin was not as prompt in assisting and the revised date still left me waiting a week for delivery with no furniture. The mark of a good sales representative is not how one treats a customer prior to the sales closure but how the customer is treated after the transaction is completed. I revised my review for Devin to 3 of 5 stars.

I found exactly what I was looking for and they were having a sale! The salesman that helped me was the best😊

Great customer service with no pressure just helpful suggestions. Thank you Bob.

Very fast and efficient

Cayden helped us navigate through different options and get us into the right sectional for our needs. After shopping around a bit we’re thrilled with our selection from Ashley Homestore!

GG and Toby were very nice and polite they helped me and my fiancée pick out a beautiful couch they was very patient and helpful

The prices differ when i checked online. I was getting same furniture at less rate from Ashleys Online with free shipping

Jordan was a pleasure to work with! He was very professional and kind.

Ended up buying a sectional. Process was easy. Cayden explained everything on the financing and we were out the door. Quick and easy. Thank you.

Love the couch we found and recliner for my husband. Price was reasonable. Jordan was very helpful and patient

Our salesperson, Gigi was very friendly, and even though she was fairly new, she was very helpful. Our transaction went very smoothly.

Gigi helped us. She was very eager to please, and had a lovely personality.,

Cody was so helpful for my whole process! I feel like the prices were reasonable for what you get and I can’t wait to enjoy my new couch

Marco helped us today with the purchase of a sectional couch and dresser. He was extremely helpful with sizing options, worked with us on narrowing things down, and explained the pricing breakdown to ensure we understood. He was patient and took the time to chat through our options. He was not pushy and let us browse but was easily available. Great experience!

The evening turned out to be worth while! The salesman was very knowledgeable and informative.

Devon was very helpful and knowledgeable. Would recommend this store to others.

Cody was very helpful and nice !

Marco was extremely knowledgeable and friendly. He listened to our wants and concerns and helped us find the best couch for us and our pets in our new home! We will definitely shop here again.

Cayden was very helpful and knowledgeable. He was available to answer all of our questions we enjoyed working with him.

Sales person was helpful and the merchandise looked like good quality but I didn’t like having to wait three weeks till delivery.

Damani was very helpful and I look forward to having my purchase delivered.

The sales person was wonderful. He was not pushy, ordered what I wanted, and I was in and out quickly. That is exactly how I want to be treated.

Greeted at the door and not over hassled while looking around. Sales team was available to answer my questions and help me with my order in a timely manner.

Great experience and our salesman Damani was excellent!!!

Great experience and help with choosing a couch.

Marco was pleasant to work with, and great to find the sofas we wanted. Delivery guys were great!

I had a great experience at Ashley today. Damani was courteous, polite and all the store sells associates

Devin Walker made this sale happen. He was very knowledgeable and.friendly and I had such a positive experience I will refer my friends to Devin. Thank you for your help

Devin was great to work with. He explained some things and then let us roam around without bugging us for quite some time and then came back to give us some ideas - and that was wonderful. Would come back again.

One of the best places to get nice furniture at an affordable price.

We were in the store at least 30 minutes without a salesperson approaching us. We finally went up to one and were told that "they must not have noticed us". Once we had a salesperson she was very helpful and friendly.

Our experience at Ashley was good, as always.

Marco was an absolute pleasure to work with! Very helpful and made the experience easy and quick! Highly recommend working with Marco if you are in the business for some new furniture!

Jennifer was amazing! Anyone who needs furniture, I will refer them to her.

Great job

ABSOLUTELY HORRIBLE. READ ALL THE RECENT BAD REVIEWS BEFORE GOING THERE!! Not worthy of 1 Star! GO TO GODBY FURNITURE FOR EXCELLENCE SERVICE! We went to buy living room furniture in Mid-April and made our selection. It is now mid-July. We received calls & scheduled delivery THREE TIMES. Yesterday thinking the third time was a charm….. It was anything but…It was a Total Nightmare! We were instructed to remove existing furniture as they would not. My husband and I are Senior Citizens and needed help removing the existing furniture-which we did prior to delivery time. The delivery came and was only PART OF OUR ORDER AND WAS HORRIBLY DAMAGED. WE WERE INFORMED THEY KNEW IT WAS DAMAGED WHEN IT CAME TO THEIR WAREHOUSE YET THEY TRIED TO DELIVER IT ANYWAY….WHO DOES THIS? Of course we could not accept it in the damaged condition. EVEN THE DELIVERY GUY WAS SHOCKED & DISAPPOINTED THEY NEW IT WAS DAMAGED BUT SENT IT OUT ANYWAY. NOW we were left with no furniture and no place to sit. I spoke with ASHLEY FURNITURE AND THEY DID NOTHING TO HELP US. EVEN PROMISED TO CALL US BACK AND DID NOT. My Mid-70’s husband and myself have No Place to it or to sit on the floor with ABSOLUTELY NO REMEDY FROM ASHLEY FURNITURE. SO WE WENT TO GODBY FURNITURE AND THEY WERE KIND, UNDERSTANDING AND ACCOMMODATING. THANKS TO GODBY FURNITURE we will have furniture this week. WE WILL NEVER USE ASHLE FURNITURE AGAIN. WE WILL TELL EVERYONE WE KNOW ABOUT THEIR MASSIVE LACK OF CUSTOMER SERVCE AND HORRID BUSINESS PRACTICES. And….NO CANNED REPLY MATTERS AT THIS POINT

Wonderful experience buying at Ashley in Castleton. Damani was so easy to work with and truly was helpful and not pushy at all. I would go back and buy with him again in a heartbeat.

Bryce helped us find just what we needed at a good price

Our family was greeted by sales professional Bryce Long. He was courteous, polite, knowledgeable and personable! We selected the perfect sofa and the sale was at a closing stage but after explaining that we needed it delivered to Dayton Ohio the store couldn’t make delivery. Otherwise Bryce would’ve closed the sale! I can inform you that he will be recommended to friends and family for future purchases! Thank you Bryce for taking time and missing your break to accommodate us😄 Ms. Olivia

Bryce Long was an excellent salesman helping me find my couch!

Greeted by sales associate, Bryson Long who was so friendly and eager to meet our needs

Great service!!!

Salesman Bryce at Ashley furniture was awesome !!!! Great knowledge and listened to what we were looking for and he got the sale:) Highly recommend Bryce when shopping at Ashley Furniture !!!! A++++++

Professional and helpful salesman. Willing to work within our budget. Would definitely shop there again.

Great Experience !! Bryce Is Great !!!

Marco was great

My husband and I worked with Bryce and loved our experience. It was simple and hassle free. Plus Bryce is really easy to talk to so that helped a lot!!

I regret to share that my experience at this store was disappointing. The customer service provided by the store manager was below expectations, rude and unprofessional. Furthermore, the furniture I purchased exhibited numerous defects, which was quite disappointing. Additionally, I found the warranty policy misleading, as it required a substantial additional expenditure of $500 to be eligible to use it, which felt unreasonable. Based on my experience, I cannot recommend this store.

Bryce and Toby helped us find our furniture for a great price! Would definitely recommend Ashley if you’re looking for great quality and customer service!

They have been very kind! Highly recommended Jesse. Thank you!

Great Service

Stopped in to look for bedroom seating and was helped by Bryce Long. He was very polite and even helped me find a matching table for the chairs! Great experience.

Very easy to purchase and not pushy. Loved it

I just purchased a sectional from Ashley Furniture for my daughter and the sales representative Bryce Long gave exceptional customer service, was very professional and knowledgeable about the products. I definitely plan to make more purchases from Bryce, he was awesome!

Jessy was our assistant today, he did an amazing job, very friendly and helpful. He understood exactly what we were looking for. If you ever come to this location please ask for Jessy he will not let you down.

Very Bad situation with the products Delivered damage item y absolutely customer service no helping

The store associates were very friendly and professional. Helped me choose the right product and gave me the satisfaction.

Buyer Beware!!!!!!!! The worse of the worse Do your research before you go Do not run your credit card until you have verified everything. Make them sign all paper work at you dis after you get a hard copy CUSTOMER Service is joke. Make sure you are not buying discontinued furniture at full price. Protection plan a joke, furniture delivered damaged on every occasion. . I could go on Please!, please please ,Buyer Beware, you will get the run around until you want to quit That is what they hope for. Document , record every thing Try to reach the corporate office. I was given legal advise and I did ni listen. Check out the reviews,, there is pattern. I was warned and did not listen Specifically the Caston location in Indianapolis, Indiana. You Have been warned!!!!!!!!!¡!!!

Awesome service by Jennifer Halling. She is very knowledgeable about mattresses and had the right mix of attentiveness and space as we looked at other furniture.

We were happy with the selection and helpful staff. Thank you Bryce and Toby. Will need to update the review once we receive the furniture.

My sales person was new but handled me like a pro. Interesting enough he was fairly quick in helping me find what I needed. Thank you

Cayden was an amazing salesperson! I highly recommend Ashley in Castleton! Toby (manager) was awesome as well! They helped us preorder exactly what we wanted!

Salesperson was informative and exceptionally nice and pleasant to do business with

Although I had a wonderful purchase experience everything else has been a nightmare! DO NOT buy from this franchise! They DO NOT stand by their word nor their warranty! I was delivered a defective chair they will not replace or refund! I will NEVER buy from them again. I had a wonderful experience at the Castleton store today. The young man that helped me was great. I look forward to working with him on future purchases.

Good customer service and great prices!

While I gave the in-store experience 5 stars, the delivery experiences makes me question if I will return… We were supposed to have 3 items delivered today (the 4th is delayed). We were given a 4 hour window for delivery. It continually kept getting pushed back. 1 hour after the delivery window, we received a text saying the driver was approx. 15 minutes away. We tracked the driver as he drove to the other side of the city and sat in a gas station parking lot for over 30 minutes… One hour after we received that text, I called the Guest Response Team and was told I’d get a call back. No one called back. 2.5 HOURS LATER, I get an automated text saying the delivery driver arrived. I checked the locator — he was still on the other side of town. Hopefully, someone will call soon so this can be resolved and I can update this review from 1 star to something more positive?

Everyone was friendly, helpful, and not too pressuring and following us around. Cayden is a nice, young, and very helpful employee

I had a great experience with the customer service I received. Bryce was very helpful in assisting me with what I was searching for.

Devin was absolutely the best! From customer service to keeping us updated I only wish I could give him more stars. I highly recommend Ashley to anyone. We were searching quite a few furniture stores by the time we hit Ashley and it was a one stop place for me. The prices were fair and the customer service was some of the best I have ever had. My friend even bought a couch from him. Amazing!!

Sales representative was excellent. He was very knowledgable about the store products and prices. Purchase process was pretty fast as well. Overall, i had a positive experience.

Went to AHS in Castleton and had a great experience with the team, especially with our Furnishing Specialist Mr J. Morales. Will be returning for our future home buys.

Great customer service from Austin. Quick and easy to find the couch that best worked for me. I tried 3 other furniture stores before going to Ashley’s and I should have just went there first! Highly recommend

Bryce was amazing! If you are needing any furniture, be sure to ask for him!

On Saturday my wife and I stopped in to check out the selection on couches. We were greeted by Bryce Long, he made mention that he was new to the sales team and you absolutely could not tell. He was great from start to finish and helped make a usually drawn out process super simple and short! He was very professional and we are already planning to visit him again for another piece of furniture!

Marco and Michael at Ashley were amazing. They were very accommodating and when we decided what couch we wanted, Marco got the paperwork filled out quickly. We look forward to getting our new couch in July.

Bryce had good customer service definitely our go to guy!! Will be back.

Bryce was our salesman today at Ashley! Very professional as soon as we walked in. Got us right in and out!

I had the opportunity to work with Joe. He was professional, listened to my needs and delivered on price. Very pleased.

My experience was great! explained all details about my purchase and left a happy customer!

Joe was very attentive. He answered all our questions, no hassle and was with us every step of the way.

Ty was a great help in purchasing our mattress! He was very knowledgeable. Everyone in the store was friendly.

Devin was very friendly and helped us find exactly what we were looking for. We will be back for future furniture purchases.

Sales staff was friendly. But, they Luke to FORGET to inform you of small details. Like they don't pick uphold, not atleasr for a ungodly price. They dint know how their refunds work, because, and I'm quoting. " these things are tricky!" It took 2 and a half months to get a refund. And if you call the call center for information, they just tell you they will get back to you, and NEVER do

Had an amazing experience with Ty and was able to purchase a wonderful couch , will definitely be making another trip soon !

Sat down with Mike to review dining tables and chairs, great experience, new answers to questions and found answers to ones he did know right off too of his head. All in all, would recommend taking time to visit the Castleton Ashley’s for a personnel one on one experience.

Great service, very helpful and totally transparent.

Marco and the finance manager were great, researched our account and past purchases to make sure our bedroom set would work with the set we ordered today.

They was very friendly prices are very nice overall give them a 10 star

Tiffany and your product manager are top notch!!!! Tiffany is my go to Sales Person!!

I would give 0 stars if I could. Ordered a whole bedroom set, showed up without the dresser with no warning after telling me it was all in stock. Scheduled delivery for the following week for the dresser and they showed up with a damaged product. Scheduled delivery for the following week, mind you this is now 3 weeks from the original delivery. They come back a second time with another damaged dresser. No one would answer the phone to the point i had to go in to the store to get an answer about when and if I’ll get a dresser that’s not damaged. That’s when the manager promised me some type of refund. We eventually get the dresser but no refund ever came. Called the store 5 times before someone picked up & then they said he’d call back, he never did. Quality assurance is obviously not of concern with this place or their employees who are not very nice or helpful. Not to mention the $300 delivery fee you pay just for them to deliver broken pieces not once but twice. Save yourself a headache and don’t purchase from them.

My experience was unexpected but it turned out to be one of the most satisfying sales encounters in making a purchase. We worked with Jen and she was amazing. She has a thorough command and knowledge of her product. Very personable.

Our sales associate was very helpful and attentive. She gave us some space to talk independently and helped us figure out what would work best for us over the next several years.

The outside and inside are very clean, well taken care of, and the staff is very welcoming. Good service and good coffee!

Joe salesman was knowledgeable an freindly

We were treated with respect and courtesy from the minute we arrived. Lucky for us we got a very nice and patient salesman by the name of Marco. I’m sure we were his test for the day. lol Bought more than we came in to purchase but left happy.

My experience was great! Thankfully I knew exactly what I wanted. I walked right in and immediately was helped. I was in and out in like 15 minutes!

Great experience. Austin Wilson was my salesperson. Enjoyed working with him. Highly recommend this store. Great selection.

Salesman Devin Walker gave EXCELLENT customer service. He answered all of my questions. He also was very pleasant and accommodating which made me very comfortable making this purchase.

Austin was great and helped us out!

Marco was extremely helpful and made our experience great! We were having a hard time deciding which sectional we wanted and he was very patient with us. I would highly recommend him.

No pressure, explained all options, very easy to deal with.

Devin is great to work with. Good insights and has your best interest in the process of gettin’ furniture.

Tiffany, the entire staff including the regional manager were excellent. Tiffany and the regional manager both were personable and professional im appreciative of them helping me select a bedroom set that suits me without persuading me into anything. Tiffany was extremely patient and helpful and made the buying process easy for me. Thank you & look forward to doing business again in the near future

Marco was excellent. He was easy to talk to and made the buying process easy. Loved the staff and the furniture!

Gina was very helpful and patient as we decided exactly what we wanted to go with. Had a great experience.

I recently had the pleasure of working with Devin at Ashley HomeStore, and I couldn't be more impressed with the level of service I received. Earlier this year, I purchased a Maggie couch along with an extended protection plan. Unfortunately, I needed to file a claim due to a stain, and Devin was incredibly helpful throughout the entire process. Devin guided me step-by-step on how to file the claim, ensuring I had all the necessary documentation and information. Thanks to his assistance, the claim went through smoothly and was approved without any hassle. His professionalism, knowledge, and friendly attitude made a potentially stressful situation much easier to handle. I highly recommend Devin and the team at Ashley HomeStore for their exceptional customer service and dedication to their clients. Thank you, Devin, for your outstanding support!

We had a great experience with Jennifer at the castle creek parkway outlet . She was amazing and made us feel right at home & her passion for helping people choose the right mattresses for a better life speaks for itself !

Our entire experience at Ashley was great. Our sales professional Joe M. was kind and quick! We ordered our furniture on Sunday and it was delivered the next Thursday. Delivery was easy and the men were very professional and kind. Would recommend.

My fiancé and I were looking for a sectional and were unsure and skeptical as it was our first time. We met with Marco Espinoza and he made everything very simple and walked us through some of the options we had picked out. He made us aware of a sale and gave us a great offer on our ideal sectional as well as protection for future use since we have pets. I couldn't recommend him more and we will definitely be going back! Highly recommend!

The sales representative was most polite upon entering the store. Likewise, they were just as concerned with assisting me in finding the right item I needed. I will definitely return to this store for any future purchases!

Austin served us well. He listened to our needs and shared options. He answered all of our questions. I purchased a bed and will get matching night stands later.

I came in looking for a recliner for my mom and Tiffany came and was able to help me find it. I told her what I was looking for with style and price and she found it. I came back and she was patient with me through the payment process & delivery setup. Between her excellent service with detail and Ashley's great quality of furniture (I love how comfortable the chair was and I felt very relaxed) I will definitely be back.

Very knowledgeable and helpful in listening to my drsires.

Austin W. was super helpful and did not make us feel pressured into buying anything. He helped us turn our vision for our den and bedroom into reality. We will definitely be back because of him!

We had purchased a furniture set in February and were told part of our order was back ordered until May. When May came we were then told via text message that our order was pushed out until June. We had already gotten rid of our old furniture anticipating the arrival of the new set now being stuck with nothing. You only get an automated system when calling the store which is useless. We then went into the store to talk to someone who then told us that it showed no text messages were sent and part of our order would arrive mid May and the other the beginning of June. It’s frustrating that we had paid the entire amount for the set when we have been waiting over 3 months! There has been no communication whatsoever. I will not be doing any future business with Ashley furniture after this experience. Funny how the only reviews they respond to are the 5 star reviews.

Had just what I wanted and they matched the online price. I have purchased from Ashley before in Florida and my experience was very good. My experience today in Indiana was just as great!

Very professional approach to sales. Answered any questions we had and then retreated and let us discuss options.we had first associate Michael who was great. When we bought the item, he was off. The person who helped us then was very efficient and helpful.

The employees were friendly the day we purchased our living room set. However, we are missing the electric plug for the recliner. My husband has tried to call.

I need to go back and buy some more things. The service was great, the patients, the information on items on point. Wonderful experience.

(Translated by Google) I bought some furniture here and paid for it. I sold it and I want my money back from the guarantee or I could even spend the money in the store. I called customer service and they say they can't. I no longer intend to use the insurance. It's 500 already. almost 3 years and they say they can't (Original) Compre unos muebles aqui ya los pague los vendi y quiero mi dinero de la.garantia de vuelta o incluso pudiera gastar el dinero en la tienda llame al servivio al cliente y dicen que no pueden yo ya no pretendo usar el seguro son 500 ya han pasado casi 3 an̈os y ellos dicen que no pueden

Very friendly and helpful. Thank you

Ty was awesome to work with. He picked up the phone and was absolutely wonderful! I really enjoyed the excellent customer service he provided me. Can't wait to get our furniture!!!

Ty was great.

Great customer service and was a very easy process to make our purchase.

Devin and Austin are great! Thorough, honest, and a pleasure to deal with. I cannot recommend them enough!

Marco was an excellent help to us as we selected new furniture for our family room!

Jen was great and very helpful! Very good prices and selection. We will definitely shop there again!

Very professional. Informative about furniture, protection plan etc. No high pressure sales, just there when you need them. Felt they were looking out for our best interest.

My salesperson was Devin Walker and he was very helpful and extremely nice. This was my second purchase at this particular Ashley's and will very likely return in the future.

If you are looking for quality furniture and great people to assist you, then you should definitely go see Michael! He was knowledgeable and just made the whole process easy. Thank you!!!

Appreciate the help of Austin. Made it very easy on us.

Easy and smooth experience! Devin Walker helped us and he was awesome!! Highly recommend!

We thoroughly enjoyed our experience. Especially our sales gal Gina. The only issue that we had was that we couldn’t find a price on a throw blanket so we didn’t buy it.

Very pleasant

Jennifer, the salesperson, did a great job of helping me. She was efficient & explained things well. She was personable & easy to work with.

Helpful salesperson who knew the inventory.Tiffany Armstrong is awesome!

Furniture is great. Delivery was terrible. They stepped in and spread dog S@!& a cross my new carpet both on the basement stairs and floor and the steps going into the house. The dog stuff was in the yard.

Our salesman was amazing and I can't wait to enjoy our new stuff thank you all so much

Sleep Expert , Austin W. From Ashley Furniture was excellent. His customer service was beyond stellar. He answered all my questions and also offered me information on current discounts. Great service. Keep it up.

Gina Staton was so helpful and never pushy. Her wealth of knowledge is incredible. And a wonderful personality on top of that. We will always ask for her when we shop again in the near future. What a great asset you have in her! We also loved the variety and options of furniture the store offers.

Great service and selection. Gina, my salesperson, was awesome and patient!!

The furniture is nice but my husband and I actually did not end up buying from this place. The salesperson was VERY pushy and seemed to hover the whole time we were there. We also informed him that we are new homeowners and proceeded to show us some of the most expensive items in the store. When we’d try to look at other things that we found interesting or liked he’d try to redirect us to another pricy item. We did find a bedroom set we liked but didn’t want to go back due to this certain salesperson.

We purchased a bigger couch for our growing family! Joe was very helpful and informative. I am so excited to receive our new couch next week!

From start to finish this was one of the most enjoyable furniture shopping experiences I’ve ever had. Jennifer, the sales lady, was amazing. She was kind, knowledgeable, easy to talk too, but NOT PUSHY! You could tell she understood the needs and restraints for a working family and she did everything possible to get us the best price. I will definitely be going back for any future furniture needs. I highly recommend Ashley’s and most definitely ask for Jennifer!

Everyone was super helpful and all pointed me in the direction of finding what I needed in my budget.

My sister & I really enjoyed the experience at Ashley's because of Tiffany! She gave us options & told us pros & cons! I want planning on purchasing today, but she was soooo nice & personable. She told us of special discounts I could get if I purchased a bed frame & super mattress, (that is not what she called them, but I firehouse what the high end mattresses were called). She was very personable & checked in on us regularly. Thank you Tiffany!!

Jen was fantastic to work with! The entire process was seamless. I won’t buy furniture from anyone else.

Had an amazing experience at Ashley furniture today. We never felt uncomfortable or followed but received amazing service, guidance, & friendly convo; as we purchased our new sectional. Jennifer assisted us and was amazing to work with. Wish we would of came in sooner.

Marco was very helpful

From their website, to the in-store experience, to the delivery, and set up, the people involved with Ashley’s were first rate at every point. Would recommend Ashley’s for all your home furnishings.

It was great, I could see all the different furniture I was looking for, Michael was very helpful answering my and my family question and measured some of the items so I could figure it out how they fit

We walked in and looked around for 20m before anyone even acknowledged our presence.

Our experience with Marco was AWESOME he provided the best customer service and left an impression on my husband and myself that we return and made a purchase that same day. Thanks again Marco !!!!

The woman who helped us was fantastic! The manager also gave us a great deal! No one pressured us into buying anything. I hate when you get followed around. There are plenty of people to help you when you're ready. Great experience!

Very helpful and knowledgeable. Marco helped to explain and even demonstrate some of the awesome features of he furniture e purchased.

My experience at Ashley Furniture was fantastic! Toby and Marco were amazing! They were very helpful and took all the time I needed to shop and helped me through every step my shopping experience. I truly appreciate Toby and Marco. I would highly recommend Ashley Furniture.

The furniture is really nice and is good quality for a decent price. They had a good selection and the salesperson was helpful, but not pushy and communicated well throughout the ordering process. The order was not fulfilled when promised. So we waited a good 3 weeks more than anticipated. It might be better to just give a date range rather than frustrate customers with items coming later than expected.

They found me a fireplace inset

Joe was great, definitely recommend.

Great experience and fast delivery times. Prices were great too

Same day service and was so simple. Great crew

Found everything we were looking for and appreciated the professional friendly service from Austin.

This place was awesome. No high pressure selling. No hovering over us. They let us take our time, they helped with any of our questions. We ended up purchasing when we thought we were just looking. They also had great cash options.

Scott Rudy was an amazing salesperson. I believe that he is the most knowledgeable person Iv ever met in the field. What a guy.

Mike was great, helped us narrow things down.

Amazing , great customer service 10/10

First visit to this location. Very nice and helpful personnel who really know their inventory. Austin assisted us choosing mattresses/beds and bedroom furnishings. We'll be back!

Fantastic to work with. Ty went above and beyond and made the buying process so easy. 100 stars!!!

Ty took great care of us and helped us come to a selection that will be perfect for our needs.

We purchased a tempur pedic mattress split king. Was told during purchase that we could exchange as long as it was equal to or greater than original purchase amount . Within 90 days "guarantee" , is very uncomfortable , the split king separates , the usb port was broken on the base. I have contacted Ashley Customer Care and was told that they would contact me with further exchange notifications. A week later , customer care has no record of our conversation. Was told that I can only exchange mattress for another split set. We hate it !!!! Do not purchase a split set. Now we are stuck with a 9200$ bed set.

Excellent customer service!!!

Don't buy the warranty, the company Protectall won't cover your claim even it has accepted damage. Don't waste your money

Easy and pain free to purchase from them loved it

We were pleased with our in store experience. There was a hiccup when we were scheduling our order saying one of our split king bases would not be available until March 15th, everything else including mattresses were coming from a different distributor and could deliver March 8th. They worked it out prior to us signing the paperwork for everything to deliver March 8th. Just received a call from the distributor saying our full order will now deliver the week of March 15th. Don’t promise March 8th at the store when you know the distributor will just call us and reschedule. That’s bad customer service. It’s not easy to schedule being home for the delivery. Now I just have to deal with it because they have me in a bind. Thanks a lot! 😡

Great staff! No pressure salesman and were very helpful in finding us what we were looking for. We have been going here for years and will continue whenever the need arises.

The attendant was very welcoming and the whole process went so fast with no wast of time appreciate.

(Translated by Google) I loved the store, the products are of excellent quality and the staff is highly qualified and very friendly. 100% recommended. (Original) Me encantó la tienda, los productos son de excelente calidad y el personal altamente calificado y muy cordial. 100% recomendado.

Joe was a sale consultant.he was a pleasure to work with he gave me a great deal on purchase. I would recommend Ashley furniture to my family and friends.the staff works well together as a team.

My boyfriend and I had spent all day looking for a sectional and then stopped by Ashley. Upon entering, Joe greeted us and let us know about customization options and then let us browse on our own. We selected a sectional and also an ottoman. Joe was very knowledgeable about the warranty details and was very personable. We plan on coming back here in the future and asking for him when we decide to get more furniture. I recommend Joe if you visit this location!

Came in to order patio furniture, and the sales associate worked with me to get me the best deal possible. Can’t wait for the set to arrive!

DEVIN WALKER provided AMAZING Customer Service!!! A few weeks ago, my husband & I purchased some items for my MIL's new Assisted Living Apt. While getting adjusting to her new things, we realized her mattress/bed foundation were just too high. I went back to Ashley yesterday & Devin was the first to greet me. In addition he made what could of been a daunting task, of exchanging the foundation for a low profile option, a seamless, stress-free transaction. Thank you Devin for providing such excellent service. It is much appreciated.

I had the pleasure of Mrs. Jennifer assisting me with a dining room table set and the Best mattress ever. She was very professional, honest, very knowledgeable, patient, very compassionate. I have back and spine problems and I’m in chronic pain daily, she set me up with the perfect mattress and adjustable base set. And she takes pride in helping customers. Just ask for Jennifer at the Castleton homestore and you will see what im talking about. Absolutely Wonderful…..

Very professional sales representative. We were not pressured or felt rushed. Devon answered all our questions.

Gina is amazing! She was so helpful in the process of picking out the right furniture. It was a pleasure working with them and I am so excited to get my new furniture!

Marco Espinoza was informative trustworthy and honest. He put the customer first, not the sale. He was one of the best we have ever worked with. Got great furniture and accessories. Great experience

Great experience today. Got what I wanted at a reduced price and Luke the store manager was very helpful. Unfortunately because it was Sunday, I had to carry my stuff to my car. (That’s the reason for the four stars.) Otherwise, I’m delighted!

They did a very good job -stayed late to seal the deal. The only issue I found was them not explaining charges well - like the $400 delivery fee.

Marko was very helpful and made my purchase very easy!

On February 19, 2024 I visited 8708 Castle Creek location. A sales associate greeted me. (Ty) However, upon my time browsing the gentlemen proceeded to ask where I work. In which was a very inappropriate question. I begin to feel stereotyped and singled out. Knowing my occupation had nothing to do with me visiting the store. Early on… I told the sales associate I had previously shopped with Ashley and was just browsing. I proceeded to try and continue shopping and then the associate said since it has been a while since my last purchase could he have my name to make sure everything was ok in the system…. At that point I was appalled. As a consumer the line of questioning was very much inappropriate, and Ashley needs to provide etiquette and diversity training.

Was greeted warmly by store manager upon entering store. My sales person Marco was well informed and answered each and every question I had. Buying was easy and not high pressured .

Austin did a fantastic job, incredibly helpful and understanding.

Devin was great!

Great experience very friendly and professional.

Marco, Luke, & Devin were all super friendly, professional, & helpful.

Gina was such a good help and very informative on bed frames and mattresses! Thank you :)

Great customer service. Great experience. Staff was overly helpful including the manager on duty

Let me preface this by saying I have spent in excess of $20,000 at Ashley Furniture over the years. It has nearly always been a pleasant experience. However, this store has some of the worst customer service I've ever experienced. I wouldn't allow the mangers (Devin/Toby) to manage my lemonade stand. They are deceitful and incompetent. Austin and Marco both lied to my face about being able to return a set of queen sheets I was on the fence about purchasing. I told them both repeatedly I would buy them now, but there was a possibility I could end up returning them. At no point did Austin or Marco speak up to tell me they have a no return policy. They had ample opportunities to do so. They are losing a customer over a $200 set of sheets that has spent 100x that amount over the years. It's quite embarrassing to be honest. I've repeatedly asked to speak with the Regional Sales Director, but no one will provide his information. I don't blame them. I wouldn't want my boss to find out about this either. I will happily take my business elsewhere.

Appreciate the flexibility on price and the great customer service!

My family & I have spent over $10,000 in the past 10 years at Ashley Furniture. We went into the store for a fold out sectional at a reasonable price for our basement. It will be primarily in a play room so we wanted it to be sturdy yet not expensive. Gentleman (Jason) was very rude and acted like we were not worth his time. We wanted to purchase with financing due to the incentive and he did not call us back as promised and never once apologized for his rudeness or lack of help. Buy Ashley online. Avoid Castleton at all cost!

My sales person Tye and Julie was knowledgeable of the products and services. Thanks....

0 stars. Do NOT recommend to anyone. Unprofessional. Spent $3.2k only to receive the wrong order. Sales associate did not enter the order I requested. Thanks Marco. Floor manager Luke would not listen, cussed, and threatened me when I asked how to correct the issue. Then just walked away and hid in his office. This staff gives a terrible name for Ashley Store. As soon as you give them your money, you won't get any help. You've been warned.

The staff at Ashley furn was pleasant and very knowledgeable and allowed my Wife and I to take our time in making our selection. Hat's off the the sales team and especially Marco.

(Translated by Google) My experience was very pleasant, they treated me very well (Original) Mi experiencia fue muy agradable me atendieron muy bien

Extremely aiding & negotiable to get me the desired furniture that I wanted and understanding of my budget!

I worked with Gina. She was truly professional, knowledgeable and very friendly and approachable. I did appreciate her taking time to show me the selections. I plan on making any future purchases with her.

Had a wonderful experience. Salesmen was very helpful. He know about the loveseat. He know how the pricing worked. Was very patient with us. Was training a women also. Helped her learn the process also.

Walked in with no intention of buying anything. Ty walked up and greeted me and was so knowledgeable on the mattresses within store. I ended up leaving knowing that I made a great choice on the mattress, bed, box spring and mattress cover that I purchased. Thanks Ty!

great customer service

The store is great! Lots of options to choose from. Gina and Scott were both very helpful in providing information and demonstration. Looking forward to our next purchase.

Everyone was great. I asked to be left to wander. They honored that and were available when I needed info.

Good business and good sales team. Have not yet received merchandise.

The customer experience was absolutely amazing! The entire team had the energy that spoke we want your business and we will work together to give you what you want. Huge shout out to Jennifer as she was in tune with me and supported by listening to her customer. Will purchase here again and also share the overall experience with others! Thanks

Don't buy extended warranty! Absolutely worthless. I called on Jan 17th and was told someone would contact me in 7-14 days to schedule service. On Feb 1st I called because I hadn't heard from anyone. Was then told service was scheduled for March 8th. That is ridiculous!!

Gina did a great job helping us find the right couch for us!

Devin rocks! Will post another review after furniture arrives.

Gina was incredible to work with. Made the process very easy and found me a great price. Top tier

Very helpful. They found exactly what we were looking for in the online catalog. We ordered today. Can’t wait for delivery in less than 2 weeks!

Found the right sofa for my space with the right color

Best prices and best help!

Great service!

This was a super fun time with the girls to celebrate my sweet sister turning 50! We plan on visiting you again in the future with another group to play!

Whole staff was super friendly and helpful !

Marco was absolutely incredible. He was patient with us, and listened to all of needs. He helped us find the perfect couch set within our price range and showed us all of our financing options. Everyone was nice and helpful. We had an excellent experience.

Marco was fantastic to work with, knowledgeable about the recliners we wanted, and we never felt pressured. I highly recommend Marco for your furniture purchases. Greg J.

I wish I could do less than 1 star. The customer service is incredibly unhelpful. The process is very confusing. No one has any idea what is going on. The general sales manager in the store today did not want to help us and do his job. He claimed the store was too busy. They just opened 5 minutes after we got there and there were 5 employees standing around doing NOTHING. Definitely never going to any Ashley Furniture Store in the future.

HORRIBLE CUSTOMER SERVICE! General sales manager told me he was too busy to help with my order. They opened 6 minutes ago and there was no one else in the store

Our salesmen was very helpful and professional. We had our three little kids with us so he made things quick and efficient. We had a great experience!

My one stop shop furniture store!! Loved the helpful , professional, customer service of the entire store. Austin and all the sales/ financing department were so helpful and knowledgeable of information on financing and weekly deals available. Highly recommend shopping at the castelton location!!!

Devin was great. Helpful, not pushy, listened to what I was looking for.

Marco was really nice and so were the other people in the store. I look forward to shopping there again if I have other furniture needs.

Great customer service !

Great selection of furniture! We found just what we were looking for within 10 minutes. Friendly salespeople, especially Marco. Thanks for all the help! We will definitely be back.

Staff was very helpful. Ty assisted me with my purchase. Here's very patient and considerate of my needs. I will be purchasing from Ashley again in the future.

(Translated by Google) Excellent Thank you (Original) Excelente Mil gracias

Excellent service an d knowledge

Great service

Ty at this location is amazing! Provides excellent customer service and got me exactly what I wanted to complete my living room! Highly recommend Ty!

Jim Lincoln was very knowledgeable and was able to answer all of our questions and concerns. Was a pleasure working with him.

Joe was very professional and a great sales personnel

Do not waste your money with the warranty. They say that it covers everything/damages. Had my daughter’s bed 10 months and it’s already falling apart. Called GBS and they’re not going to fix it. Spent $300 for nothing!

Marco was fantastic.

Great service

Toby was great! He listened to our needs and provided valuable information about how the furniture works

Our experience with Jim (James Lincoln Jr.) was phenomenal! We will work with him again in the future. Ask for Jim!

We worked with Devin at the Ashley Store in Castleton. He helped us by letting us browse the showroom on our own while checking in with us to make sure we found what we were interested in. He was very knowledgeable about the products and was never pushy to make a sale. He asked great questions that helped guide us to what we wanted.

Having a great sale. Price point and quality was exactly what I needed! And the delivery time was short.👍🏼

AMAZING

Their customer service sucks! Most of the men that work there are rude. I placed an order 12/9 and it was set to be delivered on 1/9. When I called to inquire about my purchase the person on the other end was very short and rude and stated what do you want me to do! This should be unacceptable!

Got a good deal.

The Ashley Furniture store in Indianapolis near Castleton Mall has the worst service ever. Been trying forever to get a piece of furniture purchased in October and it is now January. No one will call you back even after at least 15 attempts…not even from the GM. Also, don’t ever get the protection plan…a major scam.