Ashley Store | Indianapolis, IN 46250

Jennifer was great! We had an idea of what we were wanting and she provided the best advice. Our experience was quick and simple!

72 hour window for online orders was not well communicated during checkout. Zero understanding with this being our first one line order. Will not be making future purchases.

I had a little problem on some things at a different store. I came into Ashley at Castle Creek. My sales person Cayden was so professional and pleasant to deal with. Got all my issues resolved and all done now for our Thanksgiving family time. Thank you Cayden!!

Experience was great working with Justine. I wish the pricing could have been a little lower during their Black Friday sale but I've always been satisfied with the quality of Ashley in the past.

Wonderful experience for buying a living room set. Jennifer was very helpful in selecting what we wanted.

I have purchased a buffet, kitchen table , couches and bedroom suite over the past 7 years. Always happy with their in store service and they are not overwhelming pushy for you to buy something.

Both Chris the floor salesman and Chris the manager went above and beyond to make my shopping experience pleasurable. I got all the help I needed while browsing, choosing, and eventually purchasing items. Chris even looked up a few items that weren’t on the showroom floor, and showed them to my kids (we were shopping for their bedrooms) when they were having trouble deciding on what they wanted. After my son’s first choice was noted as a discontinued item, Chris took his time to find something comparable in both style and price for us. I’ll be returning soon for my other furniture needs.

We had a great experience here the staff was friendly and helpful.

Marco was helpful in my selection and answering all my questions for our purchase!!

We purchased a sofa at the Castleton store. The sales associate was decent and we set up delivery with them at the time of purchase. The delivery date was essential due to having family from out of town. 2 days later we were contacted to set up delivery which was different than one we had when we purchased the sofa. The customer service rep was rude and said the salesman lied about delivery and they don’t work that way and ended the conversation before we were even finished. Now we must loose time from work to be here for delivery if we decide to take it. Ashley needs to get their procedures and staff on the same page before I will shop there again.

Joe and Mike were so helpful, kind, and easy to work with! Make sure to ask for them with your couch buying needs.

Devin was very personable and helped me to make a fantastic purchase!

Very happy with my experience. The salesman Marco directed me to what I was looking for then allowed me to search the store on my own. Once I found what I was looking for he made completion of my purchase seamless!!

I had a great sales person, thank you Damari Peebles!

Devin was great to work with.

Justine was great, and highly recommend Ashley Furniture for your decorations and furniture.

I’ve Had A Great Experience With Them & The Customer Service Is Very Amazing And They Are Helpful

Lovely quality furniture!!

We bought a couch from here little over a year ago. I have called multiple times and they are zero help on our issue when I repeat over and over again what our issue is with this very expensive purchase they want me to do the work and the individual who sold us this couch did not tell us that this item pills extremely bad and will look so old after a year and that he recommends purchasing a warranty because of that he acted like that warranty wouldn’t cover that and it’s just cover pet damage, stains, holes. So we opted out as we knew we would not have that issue. Then a few months go by and it starts to pill and so I called and they were zero help and were asking me to do all the work or go purchase a fabric shaver. The quality is awful. Very dissatisfied and will never be buying furniture from Ashley again and will make sure to not recommend them.

(Translated by Google) Excellent service (Original) Excelente servicio

If I could give 0 stars towards the delivery process with this company, I would. I paid for a service that never hit its delivery window, never communicated with me, and then failed to deliver on the agreed upon day. DO NOT PAY this fee, ask for it to be waived or pay this follow satisfactory completion of the job.

I will never do business with Ashley Furniture again. We visited the Castleton location last weekend and ended up finding exactly what we were looking for and had a smooth in store experience completing our order. Delivery, however, has been a complete nightmare. We were told it would be delivered yesterday (Saturday) and were given a window of 3:30-6:30. They provided a tracking link to get an ETA for delivery. The time kept getting later and later and I ended up calling around 2:30 when I saw the delivery time was listed as 9pm. The representative told me that there was an alert that the truck was having a mechanical problem and that she would “see if they could get the couch onto another truck to get it to us” and that she would call me back. She texted me a bit later saying there wasn’t an ETA but that a truck was going out and she would let me know when they had a timeframe. I never heard from her again. Finally at 7:45pm I received a call from someone else and was informed that my couch would not be delivered and that it would be delivered today (Sunday). I received another text with a new delivery window of 11-2. Once again, the time continued to get later and later with no communication from Ashley Furniture or the delivery team. They finally arrived around 4:50pm and we had received no notice that they were on their way. The delivery drivers were nice enough, however they handled the furniture very roughly and I was worried they were going to knock something over with how quickly they were moving and not taking into account the other furniture we had in the room. Had I known that this experience was going to be this terrible, I never would have paid for the “premium” delivery service or shopped at Ashley Furniture in the first place - this has been the worst delivery service I have ever had. Overall I’m the most disappointed that we wasted our entire weekend waiting for our furniture to be delivered with absolutely no communication from Ashley. We had thought about looking for more furniture at this store because it was such a nice experience initially, but now we will be going elsewhere for all other furniture we purchase.

Devin was great!!!

Marco was awesome in supporting every step of our furniture purchase today.

I went in the store thinking about a sectional. Gigi was my sales agent. I told her I didn't have a lot of time to spend, she got me what I wanted and out the door quickly! I am a happy customer! Delivery scheduled within 5 days!

Very friendly and helpful!

Jennifer was great! Her relaxed approach was perfect, while still providing all the information we needed. Super excited to get our new furniture.

Austin was exceptionally curious, personable and knowledgeable. He made our experience pleasant and we were able to easily make our selection. Would definitely seek him out for future purchases and refer others to him.

Would have gave u a 5star but the only thing that bugs me mostly with all furniture stores is the long wait to receive your furniture after u have paid.

It was an awesome shopping experience with Jen. Her decorating advice and pleasant professional support made the furniture purchase experience so smooth for us. Thank you!

Loved working with Tiffany for our purchase

GG was great to work with and answered all my questions. Looking forward to delivery of my new couch and will reach out and work with her on future needs.

Nice furniture just didn't have the colors and set we were looking for. To many pit groups that limit your layout.

We had been to a couple of places looking for a couch. We walked in Ashley furniture and found our couch and for a really great price. Very friendly service. We will definitely be back

I had a wonderful experience at the Ashley Furniture store buying a sectional. The Employee who assisted me was wonderful, kind and extremely helpful and I left with a sectional I was really happy with!

My partner and I just bought a new house and need, essentially, all new furniture. We went to the Labor Day sale this weekend and Ashley's prices were 100% the best in town with all the combined deals. Michael Park was our helpful sales guru and he made the process so seamless, easy and (dare I say?) fun! He was the perfect balance of "go explore and I'll check in with you" and "here is something similar I think you may also like." He also was constantly looking for pieces online/in stock that he thought we may like better or would work better for our space. He was thoughtful and polite and not at all pushy. He turned an overwhelming process into a day of fun. We will be back!

It would be nice if you could take fabric samples home to see how they look in your room, so that was disappointing. Hopefully the delivery will go well. Ordering was quick and easy.

Great experience! Jennifer was very helpful navigating our options with the Labor Day sale. We got a living room set we can’t wait for the delivery!

Gigi was very helpful and not at all a pushy salesperson. She let us wander and browse at our own pace. She was very helpful with getting the sales prices and explained the additional warranty information. We had numerous questions and she answered all of them fully.

Great customer service.

Edited after delivery. We are extremely unhappy with the delivery process. Our home is in a new neighborhood and their delivery system sent the driver to the wrong location 3 times. First delivery had one item damaged at warehouse and not included, one item the wrong color, a desk damaged and a wobbly table. Second delivery, I had to drive to where the truck was to have him follow me to the house (mind you, this is delivery #2). This delivery both couches were damaged and we refused them. Table wasn’t wobbly but had a scratch, but we accepted it. 3rd delivery was cancelled by them when I tried to tell them their location was not correct (address IS correct). They refused to deliver items even though they were on the truck. No help from customer service and twice a manager was supposed to call and never did. EXTREMELY POOR CUSTOMER SERVICE. At this point I don’t think we are ever getting the couches and will be cancelling a several thousand dollar order due to their extreme ineptitude and failure to deliver undamaged goods. We went in looking for furniture for our new house. Gigi greeted us and gave us the sale info then left us to wander the store. We found several items we wanted to purchase and Gigi, along with store managers Toby and Michael were all so helpful answering all our questions and providing pricing. We were very pleased with our experience and would definitely shop there again.

Excellent service! Everyone was extremely helpful and there was an amazing discount for Labor Day weekend. Tiffany Armstrong helped us from the time we walked in until the end of our purchase. The store manager was funny and had an awesome personality. I highly recommend this store and the friendly staff.

Great value and good selection

Wonderful customer service all around. Have been in the store a few times the past few weeks, and have always been taken care of greatly. Finally decided to pick out some pieces with the help of Tiffany. She was amazing. Answered questions we had, before we could even ask them ourselves. Gave us plenty of space to browse the store, but made sure we knew she was nearby if we needed her. Very helpful, insightful, and not pushy! Can’t wait to get our furniture!!

All went well. Just left trash on the ground where furniture was unloaded from truck

Gigi was very helpful got me exactly what I wanted she went above and beyond to make sure I was satisfied

Hard to find what I was looking, plus the sales staff were hovering over us the whole time.

Very helpful and courteous!!!

I purchased a nice matching sofa, love seat and chair to replace my old set. Devin Walker, the sales representative was courteous and knowledgeable. He answered all my questions regarding the quality of service and product. A few days after the transaction I had to revise my delivery date after selling my old furniture. Devin was not as prompt in assisting and the revised date still left me waiting a week for delivery with no furniture. The mark of a good sales representative is not how one treats a customer prior to the sales closure but how the customer is treated after the transaction is completed. I revised my review for Devin to 3 of 5 stars.

I found exactly what I was looking for and they were having a sale! The salesman that helped me was the best😊

Great customer service with no pressure just helpful suggestions. Thank you Bob.

Very fast and efficient

Cayden helped us navigate through different options and get us into the right sectional for our needs. After shopping around a bit we’re thrilled with our selection from Ashley Homestore!

GG and Toby were very nice and polite they helped me and my fiancée pick out a beautiful couch they was very patient and helpful

The prices differ when i checked online. I was getting same furniture at less rate from Ashleys Online with free shipping

Jordan was a pleasure to work with! He was very professional and kind.

Ended up buying a sectional. Process was easy. Cayden explained everything on the financing and we were out the door. Quick and easy. Thank you.

Love the couch we found and recliner for my husband. Price was reasonable. Jordan was very helpful and patient

Our salesperson, Gigi was very friendly, and even though she was fairly new, she was very helpful. Our transaction went very smoothly.

Gigi helped us. She was very eager to please, and had a lovely personality.,

Cody was so helpful for my whole process! I feel like the prices were reasonable for what you get and I can’t wait to enjoy my new couch

Marco helped us today with the purchase of a sectional couch and dresser. He was extremely helpful with sizing options, worked with us on narrowing things down, and explained the pricing breakdown to ensure we understood. He was patient and took the time to chat through our options. He was not pushy and let us browse but was easily available. Great experience!

The evening turned out to be worth while! The salesman was very knowledgeable and informative.

Devon was very helpful and knowledgeable. Would recommend this store to others.

Cody was very helpful and nice !

Marco was extremely knowledgeable and friendly. He listened to our wants and concerns and helped us find the best couch for us and our pets in our new home! We will definitely shop here again.

Cayden was very helpful and knowledgeable. He was available to answer all of our questions we enjoyed working with him.

Sales person was helpful and the merchandise looked like good quality but I didn’t like having to wait three weeks till delivery.

Damani was very helpful and I look forward to having my purchase delivered.

The sales person was wonderful. He was not pushy, ordered what I wanted, and I was in and out quickly. That is exactly how I want to be treated.

Greeted at the door and not over hassled while looking around. Sales team was available to answer my questions and help me with my order in a timely manner.

Great experience and our salesman Damani was excellent!!!

Great experience and help with choosing a couch.

Marco was pleasant to work with, and great to find the sofas we wanted. Delivery guys were great!

I had a great experience at Ashley today. Damani was courteous, polite and all the store sells associates

Devin Walker made this sale happen. He was very knowledgeable and.friendly and I had such a positive experience I will refer my friends to Devin. Thank you for your help

Devin was great to work with. He explained some things and then let us roam around without bugging us for quite some time and then came back to give us some ideas - and that was wonderful. Would come back again.

One of the best places to get nice furniture at an affordable price.

We were in the store at least 30 minutes without a salesperson approaching us. We finally went up to one and were told that "they must not have noticed us". Once we had a salesperson she was very helpful and friendly.

Our experience at Ashley was good, as always.

Marco was an absolute pleasure to work with! Very helpful and made the experience easy and quick! Highly recommend working with Marco if you are in the business for some new furniture!

Jennifer was amazing! Anyone who needs furniture, I will refer them to her.

Great job

ABSOLUTELY HORRIBLE. READ ALL THE RECENT BAD REVIEWS BEFORE GOING THERE!! Not worthy of 1 Star! GO TO GODBY FURNITURE FOR EXCELLENCE SERVICE! We went to buy living room furniture in Mid-April and made our selection. It is now mid-July. We received calls & scheduled delivery THREE TIMES. Yesterday thinking the third time was a charm….. It was anything but…It was a Total Nightmare! We were instructed to remove existing furniture as they would not. My husband and I are Senior Citizens and needed help removing the existing furniture-which we did prior to delivery time. The delivery came and was only PART OF OUR ORDER AND WAS HORRIBLY DAMAGED. WE WERE INFORMED THEY KNEW IT WAS DAMAGED WHEN IT CAME TO THEIR WAREHOUSE YET THEY TRIED TO DELIVER IT ANYWAY….WHO DOES THIS? Of course we could not accept it in the damaged condition. EVEN THE DELIVERY GUY WAS SHOCKED & DISAPPOINTED THEY NEW IT WAS DAMAGED BUT SENT IT OUT ANYWAY. NOW we were left with no furniture and no place to sit. I spoke with ASHLEY FURNITURE AND THEY DID NOTHING TO HELP US. EVEN PROMISED TO CALL US BACK AND DID NOT. My Mid-70’s husband and myself have No Place to it or to sit on the floor with ABSOLUTELY NO REMEDY FROM ASHLEY FURNITURE. SO WE WENT TO GODBY FURNITURE AND THEY WERE KIND, UNDERSTANDING AND ACCOMMODATING. THANKS TO GODBY FURNITURE we will have furniture this week. WE WILL NEVER USE ASHLE FURNITURE AGAIN. WE WILL TELL EVERYONE WE KNOW ABOUT THEIR MASSIVE LACK OF CUSTOMER SERVCE AND HORRID BUSINESS PRACTICES. And….NO CANNED REPLY MATTERS AT THIS POINT

Wonderful experience buying at Ashley in Castleton. Damani was so easy to work with and truly was helpful and not pushy at all. I would go back and buy with him again in a heartbeat.

Bryce helped us find just what we needed at a good price

Our family was greeted by sales professional Bryce Long. He was courteous, polite, knowledgeable and personable! We selected the perfect sofa and the sale was at a closing stage but after explaining that we needed it delivered to Dayton Ohio the store couldn’t make delivery. Otherwise Bryce would’ve closed the sale! I can inform you that he will be recommended to friends and family for future purchases! Thank you Bryce for taking time and missing your break to accommodate us😄 Ms. Olivia

Bryce Long was an excellent salesman helping me find my couch!

Greeted by sales associate, Bryson Long who was so friendly and eager to meet our needs

Great service!!!

Salesman Bryce at Ashley furniture was awesome !!!! Great knowledge and listened to what we were looking for and he got the sale:) Highly recommend Bryce when shopping at Ashley Furniture !!!! A++++++

Professional and helpful salesman. Willing to work within our budget. Would definitely shop there again.

Great Experience !! Bryce Is Great !!!

Marco was great

My husband and I worked with Bryce and loved our experience. It was simple and hassle free. Plus Bryce is really easy to talk to so that helped a lot!!

I love Ashley furniture, but customer service I DO NOT love. in particular the customer service through the 1-800/866 line and/or warehouse. We were to receive our furniture delivery today, which we did minus the mattress....even received the foundation. We were not informed that it wasn't coming, discovered we weren't getting it when the delivery drivers told us there was no mattress on the truck. Now that we have no mattress my teenage son has no bed to sleep in for days (and it is a holiday weekend)as we got rid of his the night before in anticipation of the delivery. If we had been informed that the mattress was not coming we would have planned differently. We are being told that it simply was not sent from their main warehouse in IL. Ashley customer service has failed us big time!

I regret to share that my experience at this store was disappointing. The customer service provided by the store manager was below expectations, rude and unprofessional. Furthermore, the furniture I purchased exhibited numerous defects, which was quite disappointing. Additionally, I found the warranty policy misleading, as it required a substantial additional expenditure of $500 to be eligible to use it, which felt unreasonable. Based on my experience, I cannot recommend this store.

Bryce and Toby helped us find our furniture for a great price! Would definitely recommend Ashley if you’re looking for great quality and customer service!

They have been very kind! Highly recommended Jesse. Thank you!

Great Service

Stopped in to look for bedroom seating and was helped by Bryce Long. He was very polite and even helped me find a matching table for the chairs! Great experience.

Very easy to purchase and not pushy. Loved it

I just purchased a sectional from Ashley Furniture for my daughter and the sales representative Bryce Long gave exceptional customer service, was very professional and knowledgeable about the products. I definitely plan to make more purchases from Bryce, he was awesome!

Jessy was our assistant today, he did an amazing job, very friendly and helpful. He understood exactly what we were looking for. If you ever come to this location please ask for Jessy he will not let you down.

Very Bad situation with the products Delivered damage item y absolutely customer service no helping

The store associates were very friendly and professional. Helped me choose the right product and gave me the satisfaction.

Buyer Beware!!!!!!!! The worse of the worse Do your research before you go Do not run your credit card until you have verified everything. Make them sign all paper work at you dis after you get a hard copy CUSTOMER Service is joke. Make sure you are not buying discontinued furniture at full price. Protection plan a joke, furniture delivered damaged on every occasion. . I could go on Please!, please please ,Buyer Beware, you will get the run around until you want to quit That is what they hope for. Document , record every thing Try to reach the corporate office. I was given legal advise and I did ni listen. Check out the reviews,, there is pattern. I was warned and did not listen Specifically the Caston location in Indianapolis, Indiana. You Have been warned!!!!!!!!!¡!!!

Awesome service by Jennifer Halling. She is very knowledgeable about mattresses and had the right mix of attentiveness and space as we looked at other furniture.

We were happy with the selection and helpful staff. Thank you Bryce and Toby. Will need to update the review once we receive the furniture.

My sales person was new but handled me like a pro. Interesting enough he was fairly quick in helping me find what I needed. Thank you

Cayden was an amazing salesperson! I highly recommend Ashley in Castleton! Toby (manager) was awesome as well! They helped us preorder exactly what we wanted!

Salesperson was informative and exceptionally nice and pleasant to do business with

Although I had a wonderful purchase experience everything else has been a nightmare! DO NOT buy from this franchise! They DO NOT stand by their word nor their warranty! I was delivered a defective chair they will not replace or refund! I will NEVER buy from them again. I had a wonderful experience at the Castleton store today. The young man that helped me was great. I look forward to working with him on future purchases.

Good customer service and great prices!

While I gave the in-store experience 5 stars, the delivery experiences makes me question if I will return… We were supposed to have 3 items delivered today (the 4th is delayed). We were given a 4 hour window for delivery. It continually kept getting pushed back. 1 hour after the delivery window, we received a text saying the driver was approx. 15 minutes away. We tracked the driver as he drove to the other side of the city and sat in a gas station parking lot for over 30 minutes… One hour after we received that text, I called the Guest Response Team and was told I’d get a call back. No one called back. 2.5 HOURS LATER, I get an automated text saying the delivery driver arrived. I checked the locator — he was still on the other side of town. Hopefully, someone will call soon so this can be resolved and I can update this review from 1 star to something more positive?

Everyone was friendly, helpful, and not too pressuring and following us around. Cayden is a nice, young, and very helpful employee

I had a great experience with the customer service I received. Bryce was very helpful in assisting me with what I was searching for.

Devin was absolutely the best! From customer service to keeping us updated I only wish I could give him more stars. I highly recommend Ashley to anyone. We were searching quite a few furniture stores by the time we hit Ashley and it was a one stop place for me. The prices were fair and the customer service was some of the best I have ever had. My friend even bought a couch from him. Amazing!!

Sales representative was excellent. He was very knowledgable about the store products and prices. Purchase process was pretty fast as well. Overall, i had a positive experience.

Went to AHS in Castleton and had a great experience with the team, especially with our Furnishing Specialist Mr J. Morales. Will be returning for our future home buys.

Great customer service from Austin. Quick and easy to find the couch that best worked for me. I tried 3 other furniture stores before going to Ashley’s and I should have just went there first! Highly recommend

Bryce was amazing! If you are needing any furniture, be sure to ask for him!

On Saturday my wife and I stopped in to check out the selection on couches. We were greeted by Bryce Long, he made mention that he was new to the sales team and you absolutely could not tell. He was great from start to finish and helped make a usually drawn out process super simple and short! He was very professional and we are already planning to visit him again for another piece of furniture!

Marco and Michael at Ashley were amazing. They were very accommodating and when we decided what couch we wanted, Marco got the paperwork filled out quickly. We look forward to getting our new couch in July.

Bryce had good customer service definitely our go to guy!! Will be back.

Bryce was our salesman today at Ashley! Very professional as soon as we walked in. Got us right in and out!

I had the opportunity to work with Joe. He was professional, listened to my needs and delivered on price. Very pleased.

My experience was great! explained all details about my purchase and left a happy customer!

Joe was very attentive. He answered all our questions, no hassle and was with us every step of the way.

Ty was a great help in purchasing our mattress! He was very knowledgeable. Everyone in the store was friendly.

Devin was very friendly and helped us find exactly what we were looking for. We will be back for future furniture purchases.

Sales staff was friendly. But, they Luke to FORGET to inform you of small details. Like they don't pick uphold, not atleasr for a ungodly price. They dint know how their refunds work, because, and I'm quoting. " these things are tricky!" It took 2 and a half months to get a refund. And if you call the call center for information, they just tell you they will get back to you, and NEVER do

Had an amazing experience with Ty and was able to purchase a wonderful couch , will definitely be making another trip soon !

Sat down with Mike to review dining tables and chairs, great experience, new answers to questions and found answers to ones he did know right off too of his head. All in all, would recommend taking time to visit the Castleton Ashley’s for a personnel one on one experience.

Great service, very helpful and totally transparent.

Marco and the finance manager were great, researched our account and past purchases to make sure our bedroom set would work with the set we ordered today.

They was very friendly prices are very nice overall give them a 10 star

Tiffany and your product manager are top notch!!!! Tiffany is my go to Sales Person!!

I would give 0 stars if I could. Ordered a whole bedroom set, showed up without the dresser with no warning after telling me it was all in stock. Scheduled delivery for the following week for the dresser and they showed up with a damaged product. Scheduled delivery for the following week, mind you this is now 3 weeks from the original delivery. They come back a second time with another damaged dresser. No one would answer the phone to the point i had to go in to the store to get an answer about when and if I’ll get a dresser that’s not damaged. That’s when the manager promised me some type of refund. We eventually get the dresser but no refund ever came. Called the store 5 times before someone picked up & then they said he’d call back, he never did. Quality assurance is obviously not of concern with this place or their employees who are not very nice or helpful. Not to mention the $300 delivery fee you pay just for them to deliver broken pieces not once but twice. Save yourself a headache and don’t purchase from them.

My experience was unexpected but it turned out to be one of the most satisfying sales encounters in making a purchase. We worked with Jen and she was amazing. She has a thorough command and knowledge of her product. Very personable.

Our sales associate was very helpful and attentive. She gave us some space to talk independently and helped us figure out what would work best for us over the next several years.

The outside and inside are very clean, well taken care of, and the staff is very welcoming. Good service and good coffee!

Joe salesman was knowledgeable an freindly

We were treated with respect and courtesy from the minute we arrived. Lucky for us we got a very nice and patient salesman by the name of Marco. I’m sure we were his test for the day. lol Bought more than we came in to purchase but left happy.

My experience was great! Thankfully I knew exactly what I wanted. I walked right in and immediately was helped. I was in and out in like 15 minutes!

Great experience. Austin Wilson was my salesperson. Enjoyed working with him. Highly recommend this store. Great selection.

Salesman Devin Walker gave EXCELLENT customer service. He answered all of my questions. He also was very pleasant and accommodating which made me very comfortable making this purchase.

Austin was great and helped us out!

Marco was extremely helpful and made our experience great! We were having a hard time deciding which sectional we wanted and he was very patient with us. I would highly recommend him.

No pressure, explained all options, very easy to deal with.

Devin is great to work with. Good insights and has your best interest in the process of gettin’ furniture.

Tiffany, the entire staff including the regional manager were excellent. Tiffany and the regional manager both were personable and professional im appreciative of them helping me select a bedroom set that suits me without persuading me into anything. Tiffany was extremely patient and helpful and made the buying process easy for me. Thank you & look forward to doing business again in the near future

Marco was excellent. He was easy to talk to and made the buying process easy. Loved the staff and the furniture!

Gina was very helpful and patient as we decided exactly what we wanted to go with. Had a great experience.

I recently had the pleasure of working with Devin at Ashley HomeStore, and I couldn't be more impressed with the level of service I received. Earlier this year, I purchased a Maggie couch along with an extended protection plan. Unfortunately, I needed to file a claim due to a stain, and Devin was incredibly helpful throughout the entire process. Devin guided me step-by-step on how to file the claim, ensuring I had all the necessary documentation and information. Thanks to his assistance, the claim went through smoothly and was approved without any hassle. His professionalism, knowledge, and friendly attitude made a potentially stressful situation much easier to handle. I highly recommend Devin and the team at Ashley HomeStore for their exceptional customer service and dedication to their clients. Thank you, Devin, for your outstanding support!

We had a great experience with Jennifer at the castle creek parkway outlet . She was amazing and made us feel right at home & her passion for helping people choose the right mattresses for a better life speaks for itself !

Our entire experience at Ashley was great. Our sales professional Joe M. was kind and quick! We ordered our furniture on Sunday and it was delivered the next Thursday. Delivery was easy and the men were very professional and kind. Would recommend.

My fiancé and I were looking for a sectional and were unsure and skeptical as it was our first time. We met with Marco Espinoza and he made everything very simple and walked us through some of the options we had picked out. He made us aware of a sale and gave us a great offer on our ideal sectional as well as protection for future use since we have pets. I couldn't recommend him more and we will definitely be going back! Highly recommend!

The sales representative was most polite upon entering the store. Likewise, they were just as concerned with assisting me in finding the right item I needed. I will definitely return to this store for any future purchases!

Austin served us well. He listened to our needs and shared options. He answered all of our questions. I purchased a bed and will get matching night stands later.

I came in looking for a recliner for my mom and Tiffany came and was able to help me find it. I told her what I was looking for with style and price and she found it. I came back and she was patient with me through the payment process & delivery setup. Between her excellent service with detail and Ashley's great quality of furniture (I love how comfortable the chair was and I felt very relaxed) I will definitely be back.

Very knowledgeable and helpful in listening to my drsires.

Austin W. was super helpful and did not make us feel pressured into buying anything. He helped us turn our vision for our den and bedroom into reality. We will definitely be back because of him!

We had purchased a furniture set in February and were told part of our order was back ordered until May. When May came we were then told via text message that our order was pushed out until June. We had already gotten rid of our old furniture anticipating the arrival of the new set now being stuck with nothing. You only get an automated system when calling the store which is useless. We then went into the store to talk to someone who then told us that it showed no text messages were sent and part of our order would arrive mid May and the other the beginning of June. It’s frustrating that we had paid the entire amount for the set when we have been waiting over 3 months! There has been no communication whatsoever. I will not be doing any future business with Ashley furniture after this experience. Funny how the only reviews they respond to are the 5 star reviews.

Had just what I wanted and they matched the online price. I have purchased from Ashley before in Florida and my experience was very good. My experience today in Indiana was just as great!

Very professional approach to sales. Answered any questions we had and then retreated and let us discuss options.we had first associate Michael who was great. When we bought the item, he was off. The person who helped us then was very efficient and helpful.

The employees were friendly the day we purchased our living room set. However, we are missing the electric plug for the recliner. My husband has tried to call.

I need to go back and buy some more things. The service was great, the patients, the information on items on point. Wonderful experience.

(Translated by Google) I bought some furniture here and paid for it. I sold it and I want my money back from the guarantee or I could even spend the money in the store. I called customer service and they say they can't. I no longer intend to use the insurance. It's 500 already. almost 3 years and they say they can't (Original) Compre unos muebles aqui ya los pague los vendi y quiero mi dinero de la.garantia de vuelta o incluso pudiera gastar el dinero en la tienda llame al servivio al cliente y dicen que no pueden yo ya no pretendo usar el seguro son 500 ya han pasado casi 3 an̈os y ellos dicen que no pueden

Very friendly and helpful. Thank you

Ty was awesome to work with. He picked up the phone and was absolutely wonderful! I really enjoyed the excellent customer service he provided me. Can't wait to get our furniture!!!

Ty was great.

Great customer service and was a very easy process to make our purchase.

Devin and Austin are great! Thorough, honest, and a pleasure to deal with. I cannot recommend them enough!

Marco was an excellent help to us as we selected new furniture for our family room!

Jen was great and very helpful! Very good prices and selection. We will definitely shop there again!

Very professional. Informative about furniture, protection plan etc. No high pressure sales, just there when you need them. Felt they were looking out for our best interest.

My salesperson was Devin Walker and he was very helpful and extremely nice. This was my second purchase at this particular Ashley's and will very likely return in the future.

If you are looking for quality furniture and great people to assist you, then you should definitely go see Michael! He was knowledgeable and just made the whole process easy. Thank you!!!

Appreciate the help of Austin. Made it very easy on us.

Easy and smooth experience! Devin Walker helped us and he was awesome!! Highly recommend!

The furniture is beautiful but the customer service is awful. They sent an incomplete product to my house and getting anyone to answer the phone and help has been nearly impossible. Every phone number they provide sends you to an automated unhelpful system. I will never buy from Ashley again after this experience.

We thoroughly enjoyed our experience. Especially our sales gal Gina. The only issue that we had was that we couldn’t find a price on a throw blanket so we didn’t buy it.

Very pleasant

Jennifer, the salesperson, did a great job of helping me. She was efficient & explained things well. She was personable & easy to work with.

Helpful salesperson who knew the inventory.

We bought a warranty from them five years ago. We never ended up needing to use it, so they sent us an email saying we had $90 of in-store credit. We decided to go and buy a rug. Once we arrived we were informed that there were stipulations that we had to purchase a full price item, we also had to spend at least $500. None of this information was included in the email and was also not given to my husband when he called asking for my details. We will not be returning and we are frustrated at time wasted. We don't much care about the money, it just seems so like poor business to "bait and switch" the customer. Seems pretty slimy if you ask me. My husband was informed later that ultimately it was "up to the manager's discretion" on how much he could spend. So incredibly sleazy and slimy.

Furniture is great. Delivery was terrible. They stepped in and spread dog S@!& a cross my new carpet both on the basement stairs and floor and the steps going into the house. The dog stuff was in the yard.

Our salesman was amazing and I can't wait to enjoy our new stuff thank you all so much

Sleep Expert , Austin W. From Ashley Furniture was excellent. His customer service was beyond stellar. He answered all my questions and also offered me information on current discounts. Great service. Keep it up.

Gina Staton was so helpful and never pushy. Her wealth of knowledge is incredible. And a wonderful personality on top of that. We will always ask for her when we shop again in the near future. What a great asset you have in her! We also loved the variety and options of furniture the store offers.

Great service and selection. Gina, my salesperson, was awesome and patient!!

The furniture is nice but my husband and I actually did not end up buying from this place. The salesperson was VERY pushy and seemed to hover the whole time we were there. We also informed him that we are new homeowners and proceeded to show us some of the most expensive items in the store. When we’d try to look at other things that we found interesting or liked he’d try to redirect us to another pricy item. We did find a bedroom set we liked but didn’t want to go back due to this certain salesperson.

We purchased a bigger couch for our growing family! Joe was very helpful and informative. I am so excited to receive our new couch next week!

I purchased a sleeper sofa on the phone from Ashley Furniture on Feb 24,2024 Apparently the gentlemen wrote down the wrong part and I didn't catch it. It was delv March 5th. Once it was discovered that it wasn't a sleeper sofa less than 10 minutes after it was delv I called customer service and was told they would look into it. Toby called me later that day and said the Manager, Luke would call me Thursday, he never did. I called him and he said he would look into it and call me back. Again he never did. Only after I threatened to call my credit card company did I get a response NOT FROM THE MANAGER but from a bot. I was willing to pay a pickup charge and get the correct couch. I understand that people make mistake but it should take over a week just to find out that the wrong part was ordered.THEIR CUSTOMER SERVICE OR SHOULD I SAY LACK OF IS APPALLING

From start to finish this was one of the most enjoyable furniture shopping experiences I’ve ever had. Jennifer, the sales lady, was amazing. She was kind, knowledgeable, easy to talk too, but NOT PUSHY! You could tell she understood the needs and restraints for a working family and she did everything possible to get us the best price. I will definitely be going back for any future furniture needs. I highly recommend Ashley’s and most definitely ask for Jennifer!

Everyone was super helpful and all pointed me in the direction of finding what I needed in my budget.

My sister & I really enjoyed the experience at Ashley's because of Tiffany! She gave us options & told us pros & cons! I want planning on purchasing today, but she was soooo nice & personable. She told us of special discounts I could get if I purchased a bed frame & super mattress, (that is not what she called them, but I firehouse what the high end mattresses were called). She was very personable & checked in on us regularly. Thank you Tiffany!!

Jen was fantastic to work with! The entire process was seamless. I won’t buy furniture from anyone else.

Had an amazing experience at Ashley furniture today. We never felt uncomfortable or followed but received amazing service, guidance, & friendly convo; as we purchased our new sectional. Jennifer assisted us and was amazing to work with. Wish we would of came in sooner.

Marco was very helpful

From their website, to the in-store experience, to the delivery, and set up, the people involved with Ashley’s were first rate at every point. Would recommend Ashley’s for all your home furnishings.

It was great, I could see all the different furniture I was looking for, Michael was very helpful answering my and my family question and measured some of the items so I could figure it out how they fit

We walked in and looked around for 20m before anyone even acknowledged our presence.

Our experience with Marco was AWESOME he provided the best customer service and left an impression on my husband and myself that we return and made a purchase that same day. Thanks again Marco !!!!

The woman who helped us was fantastic! The manager also gave us a great deal! No one pressured us into buying anything. I hate when you get followed around. There are plenty of people to help you when you're ready. Great experience!

Very helpful and knowledgeable. Marco helped to explain and even demonstrate some of the awesome features of he furniture e purchased.

My experience at Ashley Furniture was fantastic! Toby and Marco were amazing! They were very helpful and took all the time I needed to shop and helped me through every step my shopping experience. I truly appreciate Toby and Marco. I would highly recommend Ashley Furniture.

The furniture is really nice and is good quality for a decent price. They had a good selection and the salesperson was helpful, but not pushy and communicated well throughout the ordering process. The order was not fulfilled when promised. So we waited a good 3 weeks more than anticipated. It might be better to just give a date range rather than frustrate customers with items coming later than expected.

They found me a fireplace inset

Joe was great, definitely recommend.

Great experience and fast delivery times. Prices were great too

Same day service and was so simple. Great crew

Found everything we were looking for and appreciated the professional friendly service from Austin.

This place was awesome. No high pressure selling. No hovering over us. They let us take our time, they helped with any of our questions. We ended up purchasing when we thought we were just looking. They also had great cash options.

Scott Rudy was an amazing salesperson. I believe that he is the most knowledgeable person Iv ever met in the field. What a guy.

Mike was great, helped us narrow things down.

Amazing , great customer service 10/10

First visit to this location. Very nice and helpful personnel who really know their inventory. Austin assisted us choosing mattresses/beds and bedroom furnishings. We'll be back!

Fantastic to work with. Ty went above and beyond and made the buying process so easy. 100 stars!!!

Ty took great care of us and helped us come to a selection that will be perfect for our needs.

We purchased a tempur pedic mattress split king. Was told during purchase that we could exchange as long as it was equal to or greater than original purchase amount . Within 90 days "guarantee" , is very uncomfortable , the split king separates , the usb port was broken on the base. I have contacted Ashley Customer Care and was told that they would contact me with further exchange notifications. A week later , customer care has no record of our conversation. Was told that I can only exchange mattress for another split set. We hate it !!!! Do not purchase a split set. Now we are stuck with a 9200$ bed set.

Excellent customer service!!!

Don't buy the warranty, the company Protectall won't cover your claim even it has accepted damage. Don't waste your money

Easy and pain free to purchase from them loved it

We were pleased with our in store experience. There was a hiccup when we were scheduling our order saying one of our split king bases would not be available until March 15th, everything else including mattresses were coming from a different distributor and could deliver March 8th. They worked it out prior to us signing the paperwork for everything to deliver March 8th. Just received a call from the distributor saying our full order will now deliver the week of March 15th. Don’t promise March 8th at the store when you know the distributor will just call us and reschedule. That’s bad customer service. It’s not easy to schedule being home for the delivery. Now I just have to deal with it because they have me in a bind. Thanks a lot! 😡

Great staff! No pressure salesman and were very helpful in finding us what we were looking for. We have been going here for years and will continue whenever the need arises.

The attendant was very welcoming and the whole process went so fast with no wast of time appreciate.

(Translated by Google) I loved the store, the products are of excellent quality and the staff is highly qualified and very friendly. 100% recommended. (Original) Me encantó la tienda, los productos son de excelente calidad y el personal altamente calificado y muy cordial. 100% recomendado.

Joe was a sale consultant.he was a pleasure to work with he gave me a great deal on purchase. I would recommend Ashley furniture to my family and friends.the staff works well together as a team.

My boyfriend and I had spent all day looking for a sectional and then stopped by Ashley. Upon entering, Joe greeted us and let us know about customization options and then let us browse on our own. We selected a sectional and also an ottoman. Joe was very knowledgeable about the warranty details and was very personable. We plan on coming back here in the future and asking for him when we decide to get more furniture. I recommend Joe if you visit this location!

Came in to order patio furniture, and the sales associate worked with me to get me the best deal possible. Can’t wait for the set to arrive!

DEVIN WALKER provided AMAZING Customer Service!!! A few weeks ago, my husband & I purchased some items for my MIL's new Assisted Living Apt. While getting adjusting to her new things, we realized her mattress/bed foundation were just too high. I went back to Ashley yesterday & Devin was the first to greet me. In addition he made what could of been a daunting task, of exchanging the foundation for a low profile option, a seamless, stress-free transaction. Thank you Devin for providing such excellent service. It is much appreciated.

I had the pleasure of Mrs. Jennifer assisting me with a dining room table set and the Best mattress ever. She was very professional, honest, very knowledgeable, patient, very compassionate. I have back and spine problems and I’m in chronic pain daily, she set me up with the perfect mattress and adjustable base set. And she takes pride in helping customers. Just ask for Jennifer at the Castleton homestore and you will see what im talking about. Absolutely Wonderful…..

Very professional sales representative. We were not pressured or felt rushed. Devon answered all our questions.

Gina is amazing! She was so helpful in the process of picking out the right furniture. It was a pleasure working with them and I am so excited to get my new furniture!

Marco Espinoza was informative trustworthy and honest. He put the customer first, not the sale. He was one of the best we have ever worked with. Got great furniture and accessories. Great experience

Great experience today. Got what I wanted at a reduced price and Luke the store manager was very helpful. Unfortunately because it was Sunday, I had to carry my stuff to my car. (That’s the reason for the four stars.) Otherwise, I’m delighted!

They did a very good job -stayed late to seal the deal. The only issue I found was them not explaining charges well - like the $400 delivery fee.

Marko was very helpful and made my purchase very easy!

On February 19, 2024 I visited 8708 Castle Creek location. A sales associate greeted me. (Ty) However, upon my time browsing the gentlemen proceeded to ask where I work. In which was a very inappropriate question. I begin to feel stereotyped and singled out. Knowing my occupation had nothing to do with me visiting the store. Early on… I told the sales associate I had previously shopped with Ashley and was just browsing. I proceeded to try and continue shopping and then the associate said since it has been a while since my last purchase could he have my name to make sure everything was ok in the system…. At that point I was appalled. As a consumer the line of questioning was very much inappropriate, and Ashley needs to provide etiquette and diversity training.

Was greeted warmly by store manager upon entering store. My sales person Marco was well informed and answered each and every question I had. Buying was easy and not high pressured .

Austin did a fantastic job, incredibly helpful and understanding.

Devin was great!

Great experience very friendly and professional.

Marco, Luke, & Devin were all super friendly, professional, & helpful.

Gina was such a good help and very informative on bed frames and mattresses! Thank you :)

Great customer service. Great experience. Staff was overly helpful including the manager on duty

Let me preface this by saying I have spent in excess of $20,000 at Ashley Furniture over the years. It has nearly always been a pleasant experience. However, this store has some of the worst customer service I've ever experienced. I wouldn't allow the mangers (Devin/Toby) to manage my lemonade stand. They are deceitful and incompetent. Austin and Marco both lied to my face about being able to return a set of queen sheets I was on the fence about purchasing. I told them both repeatedly I would buy them now, but there was a possibility I could end up returning them. At no point did Austin or Marco speak up to tell me they have a no return policy. They had ample opportunities to do so. They are losing a customer over a $200 set of sheets that has spent 100x that amount over the years. It's quite embarrassing to be honest. I've repeatedly asked to speak with the Regional Sales Director, but no one will provide his information. I don't blame them. I wouldn't want my boss to find out about this either. I will happily take my business elsewhere.

Appreciate the flexibility on price and the great customer service!

My family & I have spent over $10,000 in the past 10 years at Ashley Furniture. We went into the store for a fold out sectional at a reasonable price for our basement. It will be primarily in a play room so we wanted it to be sturdy yet not expensive. Gentleman (Jason) was very rude and acted like we were not worth his time. We wanted to purchase with financing due to the incentive and he did not call us back as promised and never once apologized for his rudeness or lack of help. Buy Ashley online. Avoid Castleton at all cost!

My sales person Tye and Julie was knowledgeable of the products and services. Thanks....

0 stars. Do NOT recommend to anyone. Unprofessional. Spent $3.2k only to receive the wrong order. Sales associate did not enter the order I requested. Thanks Marco. Floor manager Luke would not listen, cussed, and threatened me when I asked how to correct the issue. Then just walked away and hid in his office. This staff gives a terrible name for Ashley Store. As soon as you give them your money, you won't get any help. You've been warned.

The staff at Ashley furn was pleasant and very knowledgeable and allowed my Wife and I to take our time in making our selection. Hat's off the the sales team and especially Marco.

(Translated by Google) My experience was very pleasant, they treated me very well (Original) Mi experiencia fue muy agradable me atendieron muy bien

Extremely aiding & negotiable to get me the desired furniture that I wanted and understanding of my budget!

Unprofessional. Don't waste your money. Terrible staff. Incorrect order was delivered and they won't work with you after you pay them. Jenn and Marco don't even listen to customers. They just want commission. Luke/Josh is the fat kid floor manager and cussed me out when I asked about the mixup. Never again!

I worked with Gina. She was truly professional, knowledgeable and very friendly and approachable. I did appreciate her taking time to show me the selections. I plan on making any future purchases with her.

Had a wonderful experience. Salesmen was very helpful. He know about the loveseat. He know how the pricing worked. Was very patient with us. Was training a women also. Helped her learn the process also.

Walked in with no intention of buying anything. Ty walked up and greeted me and was so knowledgeable on the mattresses within store. I ended up leaving knowing that I made a great choice on the mattress, bed, box spring and mattress cover that I purchased. Thanks Ty!

great customer service

The store is great! Lots of options to choose from. Gina and Scott were both very helpful in providing information and demonstration. Looking forward to our next purchase.

Everyone was great. I asked to be left to wander. They honored that and were available when I needed info.

Good business and good sales team. Have not yet received merchandise.

The customer experience was absolutely amazing! The entire team had the energy that spoke we want your business and we will work together to give you what you want. Huge shout out to Jennifer as she was in tune with me and supported by listening to her customer. Will purchase here again and also share the overall experience with others! Thanks

Don't buy extended warranty! Absolutely worthless. I called on Jan 17th and was told someone would contact me in 7-14 days to schedule service. On Feb 1st I called because I hadn't heard from anyone. Was then told service was scheduled for March 8th. That is ridiculous!!

Gina did a great job helping us find the right couch for us!

Devin rocks! Will post another review after furniture arrives.

Gina was incredible to work with. Made the process very easy and found me a great price. Top tier

Very helpful. They found exactly what we were looking for in the online catalog. We ordered today. Can’t wait for delivery in less than 2 weeks!

Found the right sofa for my space with the right color

Best prices and best help!

Great service!

Never delivered on promise. I read the terrible reviews, but decided to take a chance. They lived up to their reviews. Very disappointing.On the other hand, I thought they had reasonable prices. Too bad they do not have local warehouse.

This was a super fun time with the girls to celebrate my sweet sister turning 50! We plan on visiting you again in the future with another group to play!

Whole staff was super friendly and helpful !

Marco was absolutely incredible. He was patient with us, and listened to all of needs. He helped us find the perfect couch set within our price range and showed us all of our financing options. Everyone was nice and helpful. We had an excellent experience.

Marco was fantastic to work with, knowledgeable about the recliners we wanted, and we never felt pressured. I highly recommend Marco for your furniture purchases. Greg J.

I wish I could do less than 1 star. The customer service is incredibly unhelpful. The process is very confusing. No one has any idea what is going on. The general sales manager in the store today did not want to help us and do his job. He claimed the store was too busy. They just opened 5 minutes after we got there and there were 5 employees standing around doing NOTHING. Definitely never going to any Ashley Furniture Store in the future.

HORRIBLE CUSTOMER SERVICE! General sales manager told me he was too busy to help with my order. They opened 6 minutes ago and there was no one else in the store

Our salesmen was very helpful and professional. We had our three little kids with us so he made things quick and efficient. We had a great experience!

My one stop shop furniture store!! Loved the helpful , professional, customer service of the entire store. Austin and all the sales/ financing department were so helpful and knowledgeable of information on financing and weekly deals available. Highly recommend shopping at the castelton location!!!

Devin was great. Helpful, not pushy, listened to what I was looking for.

Marco was really nice and so were the other people in the store. I look forward to shopping there again if I have other furniture needs.

Great customer service !

Great selection of furniture! We found just what we were looking for within 10 minutes. Friendly salespeople, especially Marco. Thanks for all the help! We will definitely be back.

Staff was very helpful. Ty assisted me with my purchase. Here's very patient and considerate of my needs. I will be purchasing from Ashley again in the future.

(Translated by Google) Excellent Thank you (Original) Excelente Mil gracias

Excellent service an d knowledge

Great service

Ty at this location is amazing! Provides excellent customer service and got me exactly what I wanted to complete my living room! Highly recommend Ty!

Jim Lincoln was very knowledgeable and was able to answer all of our questions and concerns. Was a pleasure working with him.

Joe was very professional and a great sales personnel

Do not waste your money with the warranty. They say that it covers everything/damages. Had my daughter’s bed 10 months and it’s already falling apart. Called GBS and they’re not going to fix it. Spent $300 for nothing!

Marco was fantastic.

Great service

Toby was great! He listened to our needs and provided valuable information about how the furniture works

Our experience with Jim (James Lincoln Jr.) was phenomenal! We will work with him again in the future. Ask for Jim!

We worked with Devin at the Ashley Store in Castleton. He helped us by letting us browse the showroom on our own while checking in with us to make sure we found what we were interested in. He was very knowledgeable about the products and was never pushy to make a sale. He asked great questions that helped guide us to what we wanted.

Having a great sale. Price point and quality was exactly what I needed! And the delivery time was short.👍🏼

AMAZING

Their customer service sucks! Most of the men that work there are rude. I placed an order 12/9 and it was set to be delivered on 1/9. When I called to inquire about my purchase the person on the other end was very short and rude and stated what do you want me to do! This should be unacceptable!

Got a good deal.

The Ashley Furniture store in Indianapolis near Castleton Mall has the worst service ever. Been trying forever to get a piece of furniture purchased in October and it is now January. No one will call you back even after at least 15 attempts…not even from the GM. Also, don’t ever get the protection plan…a major scam.

Jim Lincoln was very helpful, patient, informative, and friendly. He made the experience very enjoyable.

Worst customer service I've EVER experienced. Store will promise you one thing and customer service will deny you anything the store promises. If you purchase from here don't expect any sort of easy return or exchange even if they deliver you damaged merchandise.6 months of back and forth with customer service and still no solution or exchange or return!

Had a bad experience elsewhere but Austin took great care of us today and fixed someone else's problem! Couldn't be happier with our experience at Ashley.

Gina was the absolute best and most patient saleswoman I have had while shopping for furniture. She was a fun and easy going delight to work with. Luke was kind, generous and helpful in getting me the best value for my purchase. I will definitely be back when I need more furniture.

I’m glad i checked the reviews before going to Ashley furniture. It sounds as if MAJORITY of the consumers on this post should file a lawsuit! If you paid for a item & it was delivered broken; malfunctioning; or even damages to your home GET A ATTORNEY & reach out to others with a similar problem. Stop letting these companies get away with taking your money.

Absolute nightmare of an experience and I would not recommend buying ANYTHING from this store. They are sneaky, liars that will tell you what you want to hear just to take your money. I have experienced better customer service from a children’s lemonade stand. I ordered two night stands in early November and they were delivered in a week or so. One of the drawers was jammed shut at delivery and the driver removed the drawer and pulled out a piece of wood stating, “ohh this piece is part of the kit to make the nightstand taller.” That was a bold faced lie that he told me just to make me think everything was ok. Right after he left, I realized I didn’t have this piece of wood for my other night stand which made me investigate further. Come to find out, the nightstand was beat to all hell on the inside. I used the robo/automated chat system to communicate this information and that was another nightmare just trying to explain to them what was wrong. They refused to call me or provide a phone number I could call for over two weeks. After I finally got a phone number, it went to another robot who said that I would get a call back in a few business days. I waited 1 weeks and STILL nobody called me. Eventually I get the repair parts and get a date scheduled with the repair technician. Don’t worry, they outsource this to a different company so scheduling it was quick. HOWEVER, on the day the tech was supposed to come, he called saying he was having Truck problems and wasn’t going to be able to make it. He also said, “that thing looks pretty beat up in the pictures and if I were to come, I would just recommend they send you a new one”.. Long story short, it’s been almost 2 months now since I purchased and I STILL have a broken nightstand. This company has done NOTHING proactive about this and EVERYTHING is because I have been persistent. Total nightmare! This company has lost thousands of dollars from me as I just bought a new home and was planning on using Ashley to fill it up…. The nightstands were a test and Ashley didn’t even put their name on the damn thing.

Absolute nightmare of an experience and I would not recommend buying ANYTHING from this store. They are sneaky, liars that will tell you what you want to hear just to take your money. I have experienced better customer service from a children's lemonade stand.I ordered two night stands in early November and they were delivered in a week or so. One of the drawers was jammed shut at delivery and the driver removed the drawer and pulled out a piece of wood stating, "ohh this piece is part of the kit to make the nightstand taller." That was a bold faced lie that he told me just to make me think everything was ok. Right after he left, I realized I didn't have this piece of wood for my other night stand which made me investigate further. Come to find out, the nightstand was beat to all hell on the inside. I used the robo/automated chat system to communicate this information and that was another nightmare just trying to explain to them what was wrong.They refused to call me or provide a phone number I could call for over two weeks. After I finally got a phone number, it went to another robot who said that I would get a call back in a few business days. I waited 1 weeks and STILL nobody called me. Eventually I get the repair parts and get a date scheduled with the repair technician. Don't worry, they outsource this to a different company so scheduling it was quick. HOWEVER, on the day the tech was supposed to come, he called saying he was having Truck problems and wasn't going to be able to make it. He also said, "that thing looks pretty beat up in the pictures and if I were to come, I would just recommend they send you a new one"..Long story short, it's been almost 2 months now since I purchased and I STILL have a broken nightstand. This company has done NOTHING proactive about this and EVERYTHING is because I have been persistent. Total nightmare! This company has lost thousands of dollars from me as I just bought a new home and was planning on using Ashley to fill it up.... The nightstands were a test and Ashley didn't even put their name on the damn thing.

No pressure or hassle from salesperson. He had answers for all our questions and was helpful. Thank you Scott.

Really enjoyed working with Ty. He listened to our needs and showed us our options. Ultimately, we found the perfect sofa with his help.

Have a wide variety of furniture to fit our needs. Our associate, Don, was very knowledgeable, helpful, and friendly.

Never buy from this store. They delivered wrong and cheap item to me, and when I contacted them, they refused to exchange it. In particular, Jennifer’s service was subpar. I also found Ashley’s customer service lacking and very poor, especially for in-store orders. Extremely disappointed overall.

NEVER AGAIN! We purchased 2 couches December 2022. This post is made December 2023. We have had issues with the electrical pieces for about 9-10 months and recalls on the electrical. Per our contract, we took our issues with the warranty team. They sent people out to resolve the same issue 5-6 times. Each time was a different repair person with a different explanation. They submitted tickets and ordered parts. We decided to request a refund (not allowed) or exchange due to the same problem causing our couches to be dysfunctional. We were told multiple times that a supervisor would reach out (they never did). Customer service will not connect us with any manager / supervisor either at the store or corporate. My wife was told by the representative that she lied about the damage reported on the ticket (completely fabricated since the technicians are the only people with access to the software). Now we are told that we are out of the warranty period and all outstanding tickets were closed. This was supposed to be a fantastic purchase to bless our family. Instead, it is a nightmare. BUYER BEWARE!

Carlos Peña was great. My rating is solely based on my interaction with Mr. Peña. He was helpful and went the extra mile.

I purchased a chest of drawers and a nightstand and it was delivered on November 28. The dresser has a scratch and peeling paint on the left side above the leg of the dresser. I called immediately and told the salesman about the damage. He had me send him pictures. It is now December 19. I have spend a number of hours texting, phoning, etc to try to either have them replace the dresser or repair it. The salesman has been very kind. The repair people not so much. First could not get them to answer. Then they send texts and I have sent them the same pictures twice. I was told I would hear from them in 72 hours. I did not. I then tried texting again and calling. No one would return my text or phone call. I then was finally able to speak to someone on December 13. I was asked to send pictures for the fourth time! I was told I would get a call within 48 hours to schedule a repair. I did finally get a call but was told they had no scheduled repairs in my area and it would likely be a few weeks/month(s) before I received a call about the repair. I realize that a scratch and peeling paint/stain does not make the chest of drawers unusable. I paid for a NEW dresser not a damaged one and I am very dissatisfied about the customer service that I have NOT RECEIVED. I would like this resolved I did not expect to have Ashley not stand behind their products. I am looking at what should be a new dresser and am not happy looking at the damage every morning and evening and not knowing when it will be resolved.

Fast and knowledgeable experience and I got 25% off :)

We needed 4 new stools for our kitchen counter and Jim Lincoln was great helping us.

Our experience was great the sales lady was very helpful and nice i believe her name was Jennifer, it was a great experience

Very satiesfied, Jim lincoln was helped me alot with all my question. And he explained everything about The Product that Help me to decide. He is very nice too, because first time come to The Store i told him that we just look around and he Said please and let me know if you need Help with no pressure to buy.

Friendly service (Austin) but did NOT hover. Knowledgeable, reviewed details of purchase. Quality furniture.

December 14, 2023, my wife and I went into Ashley Furniture at Castle Creek Pkwy to look for a dresser. When entering the store, we were met was a pleasant hello. A salesman I later learned was (Jim Lincoln Jr.) approached and asked if he could help us in finding what we were looking for. He then pointed us to the locations in the store where dressers were located. He allowed us to look, check several products without any pressure. After checking several dressers, we had some questions. Jim was very informative helping us to make a decision without any pressure. His knowledge of Ashley products helped us make the decision and purchase a dresser. I am glad to say, Jim Lincoln Jr. job well done. We will defiantly be back. Regards. Ronnie Lindley

I will Never buy anything from Ashley Furniture again. I bought what they call a Workhorse recliner. I've had it about a month and it's falling apart. Ashley Furniture absolutely refused to to work with me on delivery and they would not let me pick utbup from the store. O actually had to leave work to accept the delivery of a junk recliner. There are far too many retailers who sell furniture to ever deal with Ashley Furniture again

I thoroughly enjoyed the shopping experience at Ashley Homestore - Castleton store. They had so many options, making it difficult to choose just one. Jim Lincoln did an awesome job of helping me find my dream couch!

Great service with professional hospitality

Andrew was the best. I knew what I wanted and he was able to assist me quickly. He was friendly and very attentive.

Great service and very helpful! Jim Lincoln was fantastic and pointed us in the right direction . He was very knowledgeable and helped us make the right decision!

Jim Lincoln was great to work with while looking for a new kitchen table/chairs he plus he found us some matching stools for our island in the kitchen. Jim was very knowledgeable, extremely friendly, and easy to work with.

Wonderful customer service,I walked in to look for a dining room set and bed and the sales man got right on it he was nice and very helpful,I really appreciated his service if I could’ve gave 10 stars to this wonderful salesman Ty Wittkamper I would’ve thank you for your service……

Had a good experience at Ashley Furniture. My salesman was really nice and helpful.

Such a lovely, no pressure experience. Devon was exceptional! We are looking forward to enjoying our new piece of furniture.

Jenn was very knowledgeable about the best mattresses for any specific need. The prices were much more reasonable than the other stores we shopped and the customer service and delivery were top notch! Highly recommend

Great purchasing experience today!! Carlos was amazing!

Helpful staff. Great experience

Everyone was great and they got me a great deal. Thank you all

I went here looking for a dresser to go with my bedroom set I already have. Let me tell you the service I received from the time I stepped foot in the store was great. They had ordered what I wanted and also I ended up buying a mattress due to me needing one and they had some great deals. I love how all my items came with warranties. I had worked with the sales person named Ty and his was wonderful. He knew his information and didn't just try to tell me into anything. I would definitely go back to this store again to make a purchase. I love how they deliver and I am still loving my items even though I bought it back in September and it's December.

The salesperson Joe and Toby were the best sales person . They helped me and understood my budget and need n did awesome . We came back home with fully satisfied .

Excellent service provided by friendly sales rep. Good choices and prices.

Very fun and all of my questions were answered on size,care of and payment options.I will be back soon.Austin was great helping me get what I wanted.Thankyou

Awesome selection, great staff, very fair pricing! Jim was fantastic, very helpful, professional, and knowledgeable.

Fantastic

Amazing shopping experience. Jen was great and took her time to make sure we got exactly what we wanted. Carlos helped us too, making sure our dollars stretched to get the most bang for our buck. Thank you!!

Great overall experience! This was on 2nd purchase from the this location.

Jim was amazing and so sweet! He made our buying process more enjoyable

I didn’t expect to find something that we would like but did.

Purchased a new sofa a little over a year ago from Jennifer Halling at Ashley Castleton. When it was time for a new TempurPedic bed there was no where else I would go. Jennifer is professional, knowledgeable and respectful. Jennifer is the definition of excellent customer service. I always find just what I need at Ashley.

Purchased a side chair from the Castleton store We had an internet order ready to go and wanted to see the chair before ordering Our sales associate stated that the chair was not on the floor and showed us one similar. We liked the chair and the salesperson said the one in the store was a nicer chair. He could sell it to use for the internet price We agreed that we liked the showroom chair better. He marked it down and we paid for it. The salesperson said it would be delivered 11/18. It was not delivered we were told it wasn't even sent from the factory yet. Called the next week. Still not ready for delivery. Hopefully will be delivered 11/30 no later than 12/1. 11/30 got call. Chair should be in Indpls 12/1. Will be delivered 12/7. Asked why additional delay. Said others had requested delivery onSaturday and all the appointments were fullQuestion why they didn't honor 12/1 appointment? Doesn't know no additional delivery until 12/7. We will see I

Great overall experience from selling to delivery to setup!

Gina was very helpful !

Jim was very good understanding what we needed and was able to help with suggestion. But post sale support is bad. The leather couch was damaged, and upon request for replace with another one they ask me that they will repair it which will take 10-15 days. Very upset and would not recommend anyone else to buy.

Jim is the best. He’s Quite helpful, very knowledgeable and not pushy.

Jim was great! He was ver helpful and knew exactly what I wanted and went over my finance options very clearly.

Excellent delivery service In and Out no problems

Great customer service Jim was great!

Awesome

Ashley Furnitures automated system scheduled me to pick up my furniture on a day that the warehouse was closed. I drive 45 minutes, borrowed a trailer and had people help me only to get there and be told by the manager that he was the only one working and I would have to come back some other time. WHY DID THEY SCHEDULE ME ON A DAY THAT THEY WERE CLOSED?!?!? When I called their customer service line I was told there was nothing they could do.

If you need a new mattress go see Jennifer at the Castleton Ashley Store. She flat out knows her mattresses and will tirelessly show you all the options with no pressure to buy. Just the very BEST in customer service at any furniture or mattress store I visited, and I visited a lot. I ended up with a price that was actually below my budget and am thrilled with my purchase. She specializes in helping people with health issues get the perfect sleep experience; as an older adult with aches and pains this was super important to me. Great job Jennifer!

The staff was very friendly and helpful. My wife and I were there on a busy day and somehow they found time to answer all of our questions.

We found a great couch on Black Friday with an amazing deal! Dan and his supervisor were really friendly and nice to me and my roommate through the couch buying process!

Fantastic, exceptional, friendly and knowledgeable assistant from Jim! High quality furniture at reasonable prices. We will definitely be return customers!!

Jennifer, Chad, and Devin were beyond helpful! They were all full of great recommendations, and Jennifer had no problem hauling over different chair recommendations to fit what we were looking for. 10/10 recommend!

Wonderfully professional delivered no nicks chips or holes everything in tact. Again thank you all at Ashley the best furniture store in town

Store Mgr, Luke, and team were great to work with. You could definitely gather they are a sales oriented group.

No pressure during the shopping experience. Very personable staff and great price on the furniture we purchased.

Great experience from store to delivery.

Had a great experience with Ashley furniture. Nobody was following us around waiting for us to have questions. Ashley team was very patient and was there to talk when you were ready. They put together a package for us that we couldn’t say no to. Great experience!

Carlos was great 👍🏼. He showed us our options on exactly what we were looking for with no pressure. We also got a great deal!! Thank You Carlos

(Translated by Google) It was an excellent service I loved it totally recommended (Original) Fue un excelente servicio me encantó totalmente recomendado

Ty, was a knowledgeable and welcoming salesman. He gave us his full attention during the process as we talked about what we wanted and where looking for. Thank you Ty. Enjoy the holidays with your family.

Jennifer was wonderful and helpful! We will recommend her!

This is my second time working with and buying from Ashley furniture in Indianapolis. I’ve had great experiences both times. Good quality furniture too.

Devin is an awesome sales person. His professionalism, attitude, and character are phenomenal. He has been the best sales person I have ever encountered.

Carlos was great!

I despise writing reviews but Jim from Ashely Furniture Castleton deserves to acknowledged for his outstanding service. Jim was attentive, personable and patient. Jim is the single reason we will.come.back to Ashley. Great guy, hard worker, and true professional of his craft. Thanks Jim!

I worked with Don today! I was in and out within an hour and ordered a great new bedroom set.

I worked with Jina she was great! She help me get everything I wanted and the paperwork was a breeze! Go see her y’all!

I got the help I needed to get the stuff I wanted! The paperwork was easy and throughly detailed so I could understand everything! Thanks Jina and her managers for the help!

Very friendly good salesman Carlos Peña

I always buy my furniture here. Have spent quite a bit of money. This last item was a dresser and has been a nightmare. First it said it was at the warehouse, drove 55 minutes one way and it wasn’t there. They did make that right by delivering it to the home. Then I get the dresser and a drawer has a hole in it top and bottom and has been puttied along with the fingerprints to prove it. Called for a new drawer replacement and apparently a repair person has to come out first even though I sent a pic. So waiting for that to get it taken care of. Needless to say I didn’t spend alllll this money for someone to repair the drawer they should just be replacing it and skipping that whole step. Rather discouraged right now with this place…. Follow up two months later and still waiting for one of the drawers to be fixed as the track is broken.

Very professional and honest about prices. Austin Wilson was a great salesman and would recommend him to other. He was very knowledgeable about Temper Pedic products.

Scott was very helpful without being pushy. He let us talk about what we wanted to do and gave my husband and I time to ask lots of questions. He quoted us different prices based on our budget. Luke came and talked to us about an extended protection and helped us find a way to purchase this without going over our budget. All in all a positive and pleasant experience.

The team at Ashley treated us with respect and with complete professionalism. Our experience was excellent!

I must say this was the BEST experience that my family and I have ever had with anyone and any place that we’ve had ever been! Luke was IMPECCABLE 👌🏽!!! Very welcoming and seriously down to earth! He let us have the space to venture off and get lost into store. He was there when we had questions and he super upfront and honest with us. He worked with us on multiple and very reasonable options to leave with our now NEW couch and loveseat (we couldn’t take sitting in our fold out chairs 🪑 any longer)! Power couch and loveseat, what we initially came in for and LITERALLY FOUND a work around to extra without pressure or the feeling of being pressured! And oh boy, Austin, the “Sleep Master 🧘‍♂️,” he was absolutely incredible with us as well! The man BLEW our minds on what all he knew about the quality of sleep! He and Luke worked so well together and kept us in the loop on how we could leave with the furniture we came in for and never known that we could have! All and all, I never felt so relieved and proud with my first purchases! Cutting to the chase, fast decision making and absolute amazing communication! Felt like family! Huge thank you to the entire team for making this possible for us! Shoutout to Carlos for sending a greeting a day before and giving us a heads up to know what we were in for! #whitetrenchcoat😉

Toby made it quick and easy to purchase the sleeper sofa we picked out.

Easygoing and no pressure

Great experience, great prices, & Carlos was extremely helpful and knowledgeable.

Austin was great to work with and took care of all of our needs.

Great delivery service from Marlon and Daniel. Kept me informed, were fast, efficient, didn't leave any marks. True professionals. Thanks guys! And thanks Jen for all the furniture recommendations. They look great!

Jen was excellent to work with and we had a great experience at Ashley

Great experience! Can’t wait to get my furniture!

My husband and I went to the Ashley location in Castleton on September 30, 2023. I had seen some furniture on their website that I liked. Unfortunately, they did not have the furniture on the showroom floor, but we're very helpful in finding something there that was similar in height and depth to what we were wanting. The associates at the store were very helpful. We ended up buying 2 couches and 2 recliners online with the help of the associate in store. There was a large delivery fee already, so we decided not to pay extra for the "white glove" delivery. The earliest they could deliver it was 11 days after we purchased it, which was fine. Day of delivery, we received the 2 recliners and 1 couch. We were never told beforehand, that the second couch would not be delivered that day. We did not find out about that until the delivery person told us that it wasn't at the warehouse, so it was probably on backorder. After the delivery men left, we set to putting everything together. The first recliner went together without a problem. The second one, however did not fit together correctly. I immediately tried contacting customer service for help. It took several tries and several different numbers before I was able to speak to a human. The customer service rep told me that even though the chair came broken and we had it for less than an hour at that point, I would have to wait until a repair technician called, then came out to assess the damage. When asked about our other sofa, he was as unaware that it had not been delivered as we were. I was told that I would have to wait for customer care to contact us about the other sofa and that a repair tech would call within the next 5 business days. We have 7 people in our home. We had taken all of our furniture out, because we expected to have it all replaced. Instead, we were left with one couch and one recliner with no date as to when we would get the rest. A few days go by and we are told that our other sofa will be delivered 10 days after our first delivery. 5 days go by and we have not heard from the technician department. We contact customer service via text message and are told that they have tried to reach out to us several times, but we're unable to reach anyone. I was also told I had to send more pictures of the damage even though I had already done so through email the first day. Someone is always home at our house, the number they had to contact us was our home number and we never got a call or message left. I was then told that someone would contact us by the end of the week. I gave 2 more numbers to the customer service person that the repair department could text and/or call. Today the other couch was delivered and it is the end of the week. This couch came with feet, the first one did not, even though they are exactly the same couch. Also, we still have not heard from the repair department despite giving them 3 numbers they could contact and being told they would do so by today. I am angry about,annoyed, and disappointed in the service we have received since leaving the store. The only reason they got a one star is because of the in-store service. I have bought several pieces of furniture in my life and have never had this much trouble. Not only will we never go back to Ashley, but I regret going there in the first place.

Nothing I asked for was really available...and something I wanted off the floor could not be delivered. I could not give the my money ..but close by was bobs

Ty was awesome, he was very friendly and very professional

luke is very amazing worker , he patience with us because we are deaf. he willingly work with us and make we satisfied with what we want

Ty was great to work with, no pressure. He let us take our time and even come back the next day with our final decision. A little pricey, but the quality looks good.

Carlos was a great help to me at the castleton store! I had issues using Ashley online. Please be sure to get help from the store! Carlos did everything for me and I have a person to contact!

Toby was awesome! He was knowledgeable, straightforward and friendly.

Ty is the BEST SALES MAN ever!! Ty went above and beyond for us....

I went to Ashley for new furniture for an apartment I am getting ready to move into. I was greeted by Carlos Peña, I told him I what I needed and that I was interested in their new 60 month no interest promotion. He was very helpful in getting me qualified for the promotion and showing me ideas based upon my requested needs. Carlos created the order and I look forward to receiving my new furniture. I highly recommend Ashley for their design selection, quality and customer service.

Very helpful and expertly answered our questions about everything! Thanks very much to Jim!

Austin did a fantastic job helping me choose the perfect mattress!

All I wanted was a replacement chair leg; I was told it would ship to Ashley Store and be less than $50; I got an invoice for $160, instead. Waste of time when employees don’t know the process for customer needs.

Gina was an awesome salesperson and the staff was very helpful.

10/10 experience with Don. He knew so much, was great to work with and was not pushy and annoying as the other salespeople. He got us exactly what we needed. Don - you rock!

Edit...got the wrong parts. Now Ashley is giving me the runaround on a $150 part. I am not asking for anything free. I am paying for the parts. Ashley is making it difficult to return it and purchase the right parts. This makes no sense. I will update based on whether they make a reasonable resolution, or not. The person who was so helpful with sales at the Castleton store will not respond to my communication. Hmmm. I´m not angry. Just need basic help in getting a really nice bed back into order after parts were lost by movers. Come on, Ashley. Customer service is a part of the whole process. It isn´t about just grabbing cash on the initial sale. I paid for the part and will pay for the new one. I just want to return the one that is not needed.

Gina was very helpful and was so kind.

Carlos was so very helpful in guiding us on what would be best for our family. Very professional as well as kind person.

** Update since shopping at Ashley Store. Highly recommend Ashley Home Store for your furniture. Their credit card has great financing options. Delivery experience is good. Drivers and handlers are friendly, careful, and do assembly if required. Love my new Stoneland Power Reclining Sofa, Stoneland Power Reclining Loveseat with Console (both in Fossil color), Hollum End Table, Skempton Dining Table and 6 Chairs Set, Centiar counter bar stools in black. Everything is very comfortable! Sofa's have a nice plush feel, kitchen table is amazing, bar stools are perfect. Pics included. --- Ashley HomeStore Indianapolis North has excellent selection and friendly, helpful Sales associates. I was in market for sectional recliner sofas, kitchen table, and end table. Jenn listened to my preferences and assisted options, pricing, and all my questions answered. I was able to find and buy everything easily at a great price. Comfy recliner sofa, amazing 6 seater kitchen table. Great design and quslity. Thank you Jenn and Ashley Furniture! :)

Recently purchased a desk from Ashley furniture and got great service from the salesperson - I think his name was Devin - and I love my desk!

Store prices should be the same or default to website prices prior to any store unique discounts.

Make sure you check your orders as they will change it from what you asked for with no returns.

Found what we were looking for. Jim made it an enjoyable experience. Very quick and easy process.

Salesman approached me and told me about the sales going on and gave his name and said he would check back with me to see if I had any questions. I enjoyed having my space and not followed around the store and I love my purchase and I got it for the online price .Thanks CP

very informative

Jennifer was AMAZING! She was friendly, knowledgeable and made choosing a great mattress easy. Luke thank you for your help as well. I love the overall positive atmosphere of this store.

Carlos was very helpful and answered all of my questions. Great to work with.

Carlos and Toby were wonderful! They were very friendly and knowledgeable. The whole buying process was fun and easy!

Excellent salesman and service. Easy application process for financing and we will love our couch when it gets here

The above and beyond customer service I received was genuine, I will continue to shop at Ashley Furniture and I will choose Jennifer Halling as my personal shopper.

Gina Staton was amazing! She was knowledgeable and she did not make me feel rushed or pressured to make a decision. I would definitely recommend her.

It seems like all the furniture stores have the same thing s

Had a decent experience in the store and that's where it ended. I was delivered a broken dining room chair. I will never believe the crew that delivered and assembled this chair didn't notice that a leg was broken almost in half. I called customer service assuming the chair would just be replaced. Nope. They send a part and tell you they will schedule a technician. It took the part a month and a half to get here. I have had it for two weeks. I have texted the number that was texting me about the long overdue delivery of the part with no response. I called customer service and got cut off after about an hour. I called the store and no one has called back. I did get a call from a Marlena in customer service last Saturday and the number she left to call back is not a working number. Done. I will be calling the store today to see about returning the entire dining set. lol. I'm sure that will go well.

The in store experience was average. Nothing above what I would expect. We put furniture on layaway because that was the only way to delay delivery date. When trying to make monthly payments was told I had to go in store each time and couldn't be made over the phone, which was very time consuming. When it came time for delivery, I was given a delivery window of time of 3:15-6:15. Around 11am, I received message stating there was a driver who b didn't show up for work and my delivery would be closer to the end of my delivery window. 6:15 came and went and when I called at 7pm, I first was told I wasn't out of the delivery window time and then told they would call when on their way. When I asked for more specific time, the agent hung up on me. I called back and did speak to sometime very helpful, explained the situation and that I was not living at the house the furniture was being delivered and would need a 30 minute call ahead. I finally received a message at around 9:40pm that my driver was 30 minutes away and then the driver called a few minutes later stating he was only a few minutes away. I advised he would have to wait and when I got to delivery address (30 minutes later) he wasn't even there. Finally by 10:45 our furniture was delivered and set up.

Excellent buying experience

Great customer service

The staff was knowledgeable and pleasant to be around. Everyone we encountered was helpful. Our representatives were Carlos and Luke. They made our visit to Ashley worth stopping in!

The experience of buying furniture here was seamless. I really appreciated the sales approach being personal and not trying to sell me something I don’t need! I’ll be back

Dorian was great

Had a few questions and sales clerk walked away while we were talking to him! This was after we spent a great deal of time trying to find one that wasn't busy! We found another sales clerk and he was much more helpful but after the first guy we just didn't like the level of customer care and left and went to another furniture store and purchased a couch of much better quality. Beware of a company that can't spend time with you before the sale because after you pay you might get even worse customer care.

Don and the other two guys that help us are amazing great costumer service 👍

My husband and I have been looking for awhile for a new bed but haven't been able to fine one we both like but today we walked into Ashley furniture store and found not just a bed but a base and some great customer service. Thxs to a gentleman name Don and the management who help us be satisfied with r purchase. It was a great find!!!! Five stars for sure!!!!!

Let me start by saying my last experience with Ashley's in '21 was abysmal. So bad my wife had to convince me to just go through the store. Our trip on 9/2 completely made up for it. Carlos was excellent. He was attentive enough to help us out with questions, but not overbearing or looming over us. We ended up liking a sectional but weren't prepared with measurement and had to run home to check. When we returned even though he was helping another customer he was still able to assist us quickly. We also talked with Luke. He was energetic and interactive. Whatever you're doing at this store, keep it up!

Carlos and the team were great. Answered all my questions. Very happy with the purchase!

Friendly greeting. Listened to my need. Gave me time to wonder through store at my leisure after pointing me in right direction. Explained construction of sofa and how to care for it. Left me alone to make my decision. Sales person was friendly and respectful. Explained clearly the terms of the sale in closing the deal.

The customer service was great, as well as the Labor Day sale prices.

Extremely helpful staff!!!

Carlos and Luke were very knowledgeable, pleasant and professional. Great experience at this location.

The manager, Tony lost a huge sale today. I was in yesterday discussing with our sweet salesperson Gina what we wanted. We picked out a living room set AND a bedroom dresser and side tables. Our plan was to finance it for 60 months at zero interest but Gina told us if we do it for 36 months typically the manager offers a small discount. Yesterday, Tony told Gina in front of me, my mother, and my daughter he was willing to offer 25%. That number seemed to surprise Gina as her eyes got big. But she went on crunching numbers and told us what our monthly payments would be if we went ahead with 25% off and 36 months of payments. I came in today with my husband to make our purchase. Gina remembered me and what we agreed to yesterday. One of the other employees happened to be speaking to the sales manager on the phone and mentioned the 25% discount. Tony (the “professional” manager”) asked his employee to hand me his phone where he proceeded to call me a liar. Told me he’d never offer that. (His employee, my mother and I all agreed that he most definitely did!) He was insanely rude and unprofessional with me. Needless to say we did not make a purchase today.

Don was really nice and helpful!

UPDATE:(original review below) While our experience with purchasing our furniture went well, shipping/delivery has not. We purchased our furniture on Aug 24. They offered a delivery date of Aug 29. We were not available that day, so we scheduled it for Friday Sept 1. We prepared for the delivery, moved all of our old furniture (including our bed!) so we could be ready. By 11:30 am, I started to wonder why they hadn’t contacted us, so I called the store to follow up. It turns out we weren’t scheduled for Sept 1 delivery. They asked us if we had received any texts or emails, so I looked and NO…nothing. So then they proceed to say that it’s scheduled for Sept 6 in their system. After letting them know my disappointment with the entire situation, they said they would talk to the manager and get back with me. I asked them to confirm Sept 6 delivery date (this is all happening on Friday) and got NO RESPONSE. Fast forward to SUNDAY (10 days after purchase/2 days after trying to figure it out) I get an automated text message from Ashley to “schedule my delivery”. So I call and the soonest delivery date available is Sept 7. We are currently sleeping on our old mattress on the floor. We come to find out - by reading the fine print on the receipt (after searching it for the confirmed delivery date) - that they don’t schedule the delivery IN STORE. You have to wait until they text you (like the one I received today) and then schedule it. And then they will text you again 24-48 hrs before delivery to confirm a time frame. You must confirm this time to avoid delivery delays. I really wish this would have been clearly explained to us. The fact that I am getting the “schedule your delivery” text 2 days after the day the furniture was supposed to be delivered (10 days after purchase) indicates that we were never put in the system in the first place. When I asked them to confirm Sept 6 delivery date, I got no response (at this point, I’m assuming we are in the system?) Then 2 days later I get an automated call to “schedule delivery” which I scheduled for Sept 7 (Sept 6 wasn’t an option) Needless to say, I am frustrated by the lack of communication and follow up. I hope this review lets future customers know the delivery protocol for Ashley so they don’t get stuck in the same situation as us. ORIGINAL REVIEW: We went to Ashley Furniture in Castleton to get an Entertainment Center and new mattress. *Goddess* Gina greeted us right away and was very patient as we made our decisions. They have a wonderful mattress selection! Sealy/Posturepedic, Temperpedic, and Sterns and Fostrr. Gina demonstrated all the thrills of the adjustable bedframe and let us take our time testing each mattress. She and her colleague were very knowledgeable about the beds, unique qualities, etc. We finally settled on a mattress. You have to purchase the mattress cover/protector, but it comes with a 10 year warranty. If anything gets through the protector…you get a new mattresss and protector for FREE. Don’t forget to get a couple of new pillows while you are there! As for the entertainment center, it was listed at a high price in store but they honored the (official furniture store) website price, which in this case was less expensive/on sale. They are delivering and assembling the entertainment center (I am SO DONE with the online furniture assemble-yourself stores!) WIN WIN! Gina fills in on the Northside but she typically works at the Greenwood store. If you want a good selection with furniture for every budget, I highly recommend visiting Gina at Ashley Furniture!

Great Service I knew what I wanted and Carlos was excellent. Thank you

Very happy with the experience we had with Ashley today.

Luke and Gina were so helpful!!

Excellent customer service.

Had such an amazing experience with Don & Tobi. Really need to check these guys out they will make sure you are happy and excited with your purchase. I’d give them millions of stars if I could. Best furniture experience I’ve had!!!

The salesperson was very helpful and patience with me

Excellent service and communication skills from Dorian. He's a real asset in your store. EDIT- was told at store by manager that I was in an interest free payment plan. BAIT and Switch! First bill has interest being charged and I apparently signed a revolving charge agreement which was not the verbal understanding.

Very helpful and quick to find the best deals

Best customer service, great deal, great staff

We had such an AMAZING experience. She was beyond patient, knowledgeable and just top notch. Went in on a whim and left knowing we made the right choice for so many reasons. Highly recommend.

Carlos and his manager were absolutely wonderful and excellent customer service. We will be back. Thank you Carlos 💖 😊

Service was great and my salesman Carlos was very informative, patient, and helpful the new Manger was right on spot

Quick and easy process!

Salesperson at Ashley was superb.

We had a large variety of couches to chose from…with a matching chair. Our salesperson was super helpful. His name is Toby Anderson.

Don was extremely helpful!

I would like to take this opportunity and give thanks to Carlos. He was such a blessing to me. He made sure I got what I needed and stayed within my budget. You don't found to many salesmen like the ones at Ashley Furniture. Thank you Carlos for making it happen 🙏🏾 🙌🏽.

When you visit the Ashley Furniture store in Castleton Mall, make sure you ask to speak to Jim Lincoln. He is the ideal salesmen. I am not a fan of being "sold" something that I didn't come in for. Jim was the type of gentlemen who would inform you about items but not try to "sell you them." He honestly just wants you to find what you are looking for. He will give you all the information he has, in his years of experience, to guide you to the right decision. He took what could have been a stressful experience and made it fun.

Jenn was very helpful with helping us find the perfect furniture we need and offered some helpful advice about furniture hunting.

Gina and Luke did a wonderful job in making sure I got the couch that I’ve been wanting forever. She even stayed after her shift to make sure we got the paperwork done in getting it financed. I’m so happy with the service.

The staff at Ashley were very friendly and helpful during my furniture shopping process. The experience was a positive one and I would recommend them in the future!

Great collection, reasonably priced and very well assisted. Overall 5 *

Great customer service! Worked with us on pricing a products!

Been looking for awhile. Ended up with the couch I wanted at a lower price than everywhere I have looked due to a sale! The manager and Jim L were nice. Not pushy, which was pleasantly surprising compared to other places. Jim was knowledgeable and answered all our questions and patient with my indecisiveness. Thank you Jim for spending the time with Vince and I (Angie), staying late on your Saturday evening! Much appreciated! Thank you from the “Can you hear me now” lol gang

The new manager Luke and Jenn were very helpful!

Me and my partner got a great couch and dining room table, the employees did a dope job helping us thru the financing stuff

My experience at Ashley Furniture in Castleton was incredibly genuine. Luke and Gina helped me find an incredible couch and with an incredible deal. I appreciate their help and support with buying my first couch!

I was in yesterday with very little hope of getting approved/be able to finance. The new manager at this location and one of the employees Carlos were amazing! I was so impressed. It was very quick, they didn’t give up when I didn’t get approved the first couple times for a loan and finally got me approved and was very determined to help me get furniture I wanted! I love the new managers energy and confidence! It really put me at ease and felt like I was in great hands! He’s very passionate and good at what he does! I heard him make several comments about taking care of his staff and was determined to help them hit their goal! I was extremely happy leaving the store and will be returning if I ever need anything more!

Carlos is a great salesman. He was easy to talk to and knowledgeable about the products.

Thanks a lot to the Jim and Luke, they’re the best!!!!

Carlos took care of us and did an absolutely fantastic job. He helped us inside on the couch that would be best for our family based on current needs are and what we are hoping to do as far as hosting friends. and two end tables offer a car that was last night. We originally budgeted for the couch. It’s a great experience and I highly recommend Carlos as a sales rep.

Good store with friendly sales staff!

Nice store. Carlos was very helpful.

Luke and Devin were so helpful. Coming into the store Devin greeted us with a friendly smile and helpful tips while looking for our living room furniture. Luke worked out a great payment plan to fit our budget.

I had an exceptional experience with Luke and Jennifer at Ashley's Home Furniture! They sold me a gorgeous couch and explained the fantastic benefits of the 5-year warranty. Moreover, they were incredibly helpful in offering an amazing 0% APR financing option for those in the market for a couch but tight on budget due to the current economy. Highly recommend them for their expertise and customer service! 5 stars all the way! ⭐⭐⭐⭐⭐

I was trying to call and find out if they had a Chester drawers and dresser in stock I was left on hold for over 40 minutes and transferred twice and then the lady that was I was transferred to was extremely rude would not give me her name and hung up on me I cannot believe that this is the kind of service that it is come to now that we have to accept in 2023 and I realized when you call the number for the store you're not getting the store you're getting some customer service somewhere else most likely not even in this state what is the world come to

(Translated by Google) Good people. DSG is Warrior- I need strong. They are all- good. They need one who can speak furniture Spanish. Indiana is known as America's crossroads. Being able to read everyone is very important. They can see. (Original) Buenos personas. DSG es Guerrero- necesito fuerte. Todos son- bien. Nececitan uno que puedé hablar furniture Español. Indiana is known as America’s crossroads. Being able to read todos es muy importante. Puedan ver.

Always friendly, salespeople give you space to look around the store

Tiny and Devin was great explained everything I’m great detail.

Very attentive, helpful and efficient staff.

Don and team were great. I highly recommend working with this team for any furniture needs.

Jim was very friendly and knowledgeable of every piece we asked about.

I wanted to ask some questions regarding some furniture pieces but if I cant even get anyone on the phone, I will shop elsewhere. Unfortunate bc I have many pieces I need.

Received damaged chairs, I rejected the delivery and was told truck would come back. I've called Ashley dozen time trying to get replacement and received no communication or assistance.

Jim and Tamara made sofa purchasing quick and easy. Can’t wait for delivery of my new sofa!

Do not shop here. I interacted with a very bitter lady named Tamara who was extremely unprofessional in every sense of the word. Not only did I see her yelling at her staff, but she had quite the attitude towards customers. I will spend my money elsewhere. Please teach your managers and employees how to respectfully interact with customers.

Wonderful The best

They were excellent and professional

We had a very nice and positive experience today and specifically appreciated the attention we were provided by Brian and the staff. No pressure and very helpful was much appreciated.

Jim was very helpful, knowledgeable and friendly! Great experience once again!

Store Manager introduced us to sales associate Brian. He was extremely helpful. The purchase experience in the store was wonderful. We expect delivery in about a week. Hopefully, the delivery process goes as well as the sales process.

Great experience. Jennifer Halling helped us with all of our needs.

Great service and nice staff

The sales team here are great and very informative.

Devin was very helpful and friendly! He helped me pick out a sofa for my new apartment.

Easy visit, found what we wanted and took advantage of a sale

Jennifer was really helpful :)

Check out process was complicated and took about 20-30 minutes. Way too long.

Was all good until a broken chair was delivered. Took a month and a half to get the part now I can’t get anyone to return my calls to get something done with the part. I’ve called the store and two different customer service numbers. Someone finally called and left a voicemail with a disconnected call back number.

Friendly and personal service

Devin was great to work with. Patient, clear, and very professional.

Devin was AWESOME!!! Very knowledgeable and not pushy! I will definitely be recommending him and Ashley to all of my friends!!!

Don was very helpful in helping me select a new mattress.

Don was very friendly & helpful. Not pushy at all and took the time to figure which price was best!

My wife and I have been Ashley’s customers for decades and we had a very poor experience, we bought a couch, had to go back to the physical location 4 times to ensure they got right color and the communication misses are very poor there. Nobody knows what anyone is doing and the phone line there has been non working for years, very disappointed in this current market! We will be taking our business elsewhere!

Don was an excellent salesperson.

Wonderful. I walked in knowing what I wanted. The system was down, but they made it easy to order furniture.

I am extremely disappointed with the service I have received from Ashley furniture in Castleton. I thought I was making a purchase with a reputable furniture company. I purchased a love seat in 5/19/23 that was delivered on 5/24/23. The sofa was delivered damaged in multiple places. Delivery team took pictures and told me it would be replaced in 3 days and the damaged furniture would be picked up. This was not the case. After calling customer service to inform them of the damage, I sent pictures. I was informed that a technician will need to be scheduled to come out to try to repair the damage ( I did not pay over $1000 for refurbished furniture). The damage is cosmetic and operational. Still waiting for sofa to be replaced. I feel that I have received a lemon, I feel that I have been shamed out of over $1000( including tax and shipping). Customer Support is sub par. Will never shop with Ashley again!!

Love this store!

Jeff the manger and Levi the salesman was awesome when it came to my issue with the protection plan.

Very helpful Enjoy the whole team !! Felt very comfortable and informed

Lots of puff and glitz to distract you from the over-priced poor quality. Sales people nice.

Our sales person was amazing! Very patient and knowledgeable.

We liked that there were a number of great options to pick from for our living room furniture. The sales rep was very friendly, helpful, and got us a very nice price for the package we put together

No problem with the salesperson. Devin was great! The "higher-ups " had a problem with the draft I paid with, and I had a very long wait because of that.

I love to go shopping there. Last time I went there the manager of the store and Davin took care of us and they gave us the best deal they had! Thank you guys 🥰

Cannot speak to an agent regarding my $3000 purchase. Customer service representatives are in Vietnam some where. David rushed us into this purchase so we cancelled

We had an excellent experience at the Castleton location. Friendly, knowledgeable, and helpful service and many great furniture options.

Billy was amazing with helping me pick out my new bed. I was very picky with style and color and he took his time to show me everything available and answer all my questions. The best part was he was not “too salesman” literally listened and took in all my concerns.

Let’s make this short and sweet. Waited a year for our furniture, and it is junk. Technician came out and told us, your furniture is junk and poorly made. Ashley has done nothing to make it right. Avoid Ashley Furniture like the plague unless you want the same experience.

I had a fantastic experience shopping at the Ashley Store. The staff were knowledgeable, patient, had fantastic customer service and helped maximize the Memorial Day Sale going on. I feel confident I will return to Ashley for my future furniture needs. 10/10

Everything was wonderful and thank you

VERY professional!! EXCELLENT customer service!! Sales DID NOT hover. MADE purchase . del date by my choice in little over 2 weeks. Opted for white glove service. Will follow up review with pics and my experience after install and del.

Knowledge Help me my of two end tables that were discontinued plus helped me with my dresser during my purchase he Toby sign up for credit card and I thought we were doing something else anyway against my better wishes I did want any cards so I will pay it off love the merchandise

David West tended to all our needs. Very receptive and stayed on process the entire time. Made our experience pleasurable and most important, he made it happen quickly.

We’d been wanting the Ashley Cambri couch for a long time and found an amazing deal on it for Memorial Day! Dave was super helpful and friendly!

Customer service very nice.

The staff was friendly and helpful and not overbearing. They gave us our time to shop around and we found the perfect couch for us!

Good service and pricing. Good selection

Very pleasant salesperson. Ver satisfied

Very friendly staff. Love the products but you need to revamp your computer system. We were there for three hours.. two of those hours was waiting for your computer system to work. We bought a beautiful bedroom set. I saw something but didn’t want to spend more hours waiting for the computer to complete the transaction, so I put it on hold and came back the next day. It was ready for me, but had to wait another hour because of the computer system. The sales people are great and kind and were very sorry it was taking so long. I love Ashley Furniture, I just want you to figure out your system.

The process was very straightforward and the staff was helpful with my selection

I'm a repeat customer for Ashley. I like the professionalism they have and the fact that you can finance your purchase.

I need to speak with the "Franchise Owner" On 04/23/23 I bought the Colleyville furniture set in store. Pieced out I bought the right arm power chaise, armless chair, and left arm power recliner. This is the same a buying the 3 piece set linked below. Today I go online to see that not only is this $1000 less than what I payed but the whole 6 piece set is only $200 more than what I paid for the 3 piece set. I called the store to see if I could get a price match, they stated I couldn't due to the item already being delivered. This is ridiculous, I now am stuck paying $1000 more because the store policy doesn't match the online policy. The left arm chaise was $900 thats almost as much as the whole 3 piece set on sale. DON'T give this "franchise" your money. If you like something in store just buy it online. Save your money, the store hikes up prices. Edit: Spoke with Osi at what I believe is corporate customer service. Osi was rude and unprofessional. When I asked to speak with a manager he refused and stated he will give me the same answer as them. Had smart remarks back like "does the website say it is valid after delivery, no it doesn't " called me rude. Basically told me that after delivery there is no price guarantee. Horrible customer service. No solutions or compromises being offered. Just shut down immediately. It doesn't make sense why in store prices are $1000 more than online. <a href="https://www.ashleyfurniture.com/p/colleyville_3-piece_power_reclining_sectional_with_chaise/APK-54405-R3.html" rel="noopener nofollow" target="_blank">https://www.ashleyfurniture.com/p/colleyville_3-piece_power_reclining_sectional_with_chaise/APK-54405-R3.html</a>

The experience was enjoyable and mom trust the store quality from past experience and made large bed purchase for new home. No sales pressure. Can't wait for delivery!

My mom went into the store the day I was moving and called me about a couch that was new in the store. Within 30 minutes I was able to purchase the couch over the phone with help from Devin. We took our uhaul we were renting for the day and got over there within 2 hours to pick it up. It was amazing and we can’t believe that we got a couch the day we moved in. Amazing experience!!

Would give a negative if I could. Avoid buying from this location or Ashley at all cost. Bought a bedroom suite and dining suite and have had nothing but problems from day 1. Wrong items delivered partially delivered bed so couldn't set up for a month. Now finish is coming off all pieces and I am still trying to get customer service to help me. This has been going on for over a year. Keep getting promised they will resolve and call back nobody does. All of the negative reviews on this site sound the same. We all can't be the issue.

We purchased product from one of the locations in Indianapolis. We have had nothing but problems and furniture quality is below par. We are still trying to get problems resolved over a year after purchase, and everyone seems to be annoyed they have to deal with it. Going into the store is zero help. After the sale they are done with you, and they will tell you anything to get the sale. Even if it is not true. Do yourself a favor shop elsewhere.

Devin was very helpful. He demonstrated the differences of the mattresses. He asked lots of questions and made suggestions to help us select one we both liked. BTW, mattress is comfortable. HOWEVER, we did not get offered a choice for a mattress foundation. He sold us a 10 inch foundation, $259 at the time making our bed almost 48 inches from the floor. We tried to get him and store manager to exchange for the 5 inch foundation $169 at the time. They would not help. Corporate has been no help, on hold for hours, hung up on when we asked for supervisor. Just says items delivered as ordered. We feel we're not offered less expensive item as a choice. Both of us are elderly and a fall from higher foundation could have serious consequences. No help from anyone, we did not want money back just a simple exchange and perhaps an admission of the error. No blame here, just unhappy customer who feels taken advantage of. Friends do not let friends buy Ashley products.

Jen was amazing! I will definitely return to this store and buy again.

Outstanding

Jim was very helpful. He was easy to work with and we didn’t feel pressured at all. We were happy with the options available and the value for the price. Will definitely shop at Ashley for future needs.

Was greeted immediately when entering the store! Wonderful experience and fast service! Will definitely be back!

I visited this store on APR 29 2023. With all intentions of spending $$$$ on furniture in this establishment. I was in the store for over 1 hour and not any sales person took the time to acknowledge my existence. However, they did acknowledge other customers. I have repeatedly called the store only to be hung up on as well today. I guess this is an Ashley store policy to treat certain customers differently (had same issue with another store in Indianapolis area). My advice spend your hard earned money elsewhere. Thank you Ashley furniture company for showing your true stripes.

Marcus was very knowledgeable, nice, and helped us find the perfect mattress. I would highly recommend having Marcus for the best customer experience. Thanks again!

We were looking for items for a home in another state. That meant our salesman wouldn’t be able to do the sale but he was very helpful regardless. And I ended up buying a couple things for our Indiana home!

Jen was great to work with. She was very personable and knowledgeable of all the products we inquired about

It was a very good experience and Tori the sales associate was very helpful and nice and informative about the furniture we purchased. I would recommend to anyone who is looking to purchase furniture to try Ashley Furniture. I would not hesitate to do business with them in the future. Thanks and I look forward to enjoying our new furniture.

Jen was the absolute Best and a total asset to Ashley’s furniture!!! She made me feel comfortable and never pressured me to buy anything. She explained everything very well, and went above and beyond for us! The furniture looked great and me and my Hubby can’t wait for it to be delivered!

Devin wS my. Sales person..he was an excellent.

Tori was friendly, knowledgeable and allowed us to shop on our own by giving us space when we needed it but also showing us similar styles to be sure we made an informed decision about our purchase. We can't wait to get our new pieces in our home.

It's been over a year and I still haven't gotten any furniture from Ashley's that isn't damaged upon delivery.

Worst experience in my life. I will NEVER SHOP AT THIS STORE AGAIN. The sales Rep was confused and the worst! They attempted to deliver my order twice and it was all wrong both times. Reached out to customer service no result went into the store manager helped by putting notes in the system upon how and what furniture to be delivered again wrong. Customer service no ONE SPEAK ENGLISH. Please advise they are the WORST!!!. THAY WILL BE HEARING FROM MY LAWYER!

Ashley’s near Castletown Square is the greatest! We purchased a recliner a year or two ago. It’s been great. We went back today hoping to get the same recliner for my husband. They could still get the same chair for the same price! Devin was so very helpful and courteous! Both experiences were excellent,

Devin Walker is our “go to” Sales Associate! He was very knowledgeable with a great personality. He gave us time to look and did not hover. He discovered a wrong SKU# was applied to our purchase and immediately corrected the situation to our benefit. He answered all of our questions to our complete satisfaction. Did we mention he was well dressed and very professional! Desiree and Gary Moody from Noblesville

Fantastic customer service ! Billy and the rest of the team are extremely helpful and really went the extra mile to help me get what i needed. I’d 100% recommend checking this place out.

Had the most amazing experience looking for a couch, found one that i loved so much. they even helped get the financing up for me to be able to purchase. Billy and the rest of the team were phenomenal and i truly recommend.

Paint on arm and just found missing two knobs on bottom to level power recliner

The sales experience was great, every salesperson acknowledged us in case we needed help. Jon V. was very pleasant, and patient. We took our time and got just what we wanted. Jon was very helpful without being pushy.

Junk furniture combined with terrible customer service and accountability make this company a -10.

My husband (James Green) and I purchased a recliner on 01/21/2023 and the recliner has never been right. We called their corporate office like it informed us to do on the receipt we received. The corporate office has done nothing but give us the run around. They first told us that they would have a tech sent out to look at the chair. The tech ( Fast Furniture repair)came out a month later and told us he would have to order a part. We waited another month, got the part, tech came back out and informed us the part was damaged, he couldn't put it on the chair had to order a new part again, waited another month and got the new part and now they want to send out another repair company (AHM Furniture repair)tech, apparently the other tech figured he could not fix the chair. This whole time we were not informed that we could have exchange the chair at the store within a certain amount of time. The corporate office informed us almost 2 months later to try and exchange the chair at the store. They would not exchange it because to much time had passed and the part had already been ordered. We would have contacted the store right away if someone would have informed us of that fact to begin with. This is a joke, this is the worse experience we have ever had with a furniture store. We have a recliner that we can not even use. Ashley Furniture has the worse customer service. BEWARE

Jenn was great!

Did not like how I felt judged for just looking around, bought at The RoomPlace instead, ask for Jessy

We bought a sofa & chair & a half today and dealt with Devin Walker. He was very personable & nice to deal with. Their selection is large plus they have options not displayed on the floor so DO ask questions!!

I do not recommend buying anything from here. They have zero concern for their customers. I paid over $300.00 for delivery of my 2 new couches. It took they 7 attempts 6 hr delivery windows to get it right. Wrong color for half the couches, and broken couches. When they finally got it right they tried to tell me i didn’t pay for delivery that was clearly on my receipt. Was the worst experience I have ever had.

Donna helped me with a smile on her face the entire time. She made choosing new furniture for my home a breeze! Highly recommend.

It was good meeting, talking with Jennifer. She was wonderful, very knowledgeable. She gave a lot of good advice as well. She made this easy to do

great service

It was a very nice experience and the representative was very knowledgeable of the recliners!

I recently purchased living room furniture from Ashley Furniture in Whitehead, Indiana. Our salesman, Toby Anderson was amazing. He said when our furniture was delivered not to let the delivery team leave until we examined the furniture to make sure everything was fine. I explained that my son would not be moving into his apartment for 3 weeks and we wanted delivery on March 10th. We received a text stating delivery was happening on Feb. 28. I called and spoke to a very rude woman and explained we can't move into the apartment until 3/10. She said she would change the order. Received another text that the furniture would be delivered on 3/2 - called again and stressed delivery could not happen until 3/10. Got another text stating delivery would happen on 3/9. At this point I gave up and asked the apartment complex if it was possible to get in the apartment a day early which they graciously allowed us to do. The end table we ordered, which was quite expensive came in a box with no instructions on how to put it together and pieces missing. The delivery team refused to stay while I took the packaging off the sofa to examine it telling me they only deliver. I called customer several times and they refused to send the missing parts to the end table saying I needed a technician to come out and I needed to pay for him to come out. After several phone calls to many customer service representatives I never got the parts. I told them I would return the table to the store and wanted my money back - they refused. Needless to say I will NEVER buy another piece of furniture from Ashley Furniture.

Devin was knowledgeable, friendly and very helpful. We didn't have to spend hours searching for what we wanted! His expert knowledge led us to the perfect solution.He completed our order without delays or pressure! We were delighted to not be told to "just look around" after explaining what we wanted!!

Jennifer was amazing! First time buying furniture and she made the process painless. Can’t wait for the new stuff to arrive!

Needed replacement cushions on couch due to dog chewing a few up. Went into the store in the end of December. Took an hour or so and was frustrating as they wanted the model number of each part of our couch something they didn't give us nor did they have. Finally we thought we had something. A week latter the cushions come in. They are the wrong ones. We call and they say we have another order that is coming in the next couple weeks. We call back a few weeks laters. And our told they still are coming . Mind you these calls were stressful as no one could help us and they kept transferring us. We call in February same thing. In the start of March we decide to go into the store and explain our issue. After again a few hours they say we can help you but you'll have to pay a $100. We agree trying to just end this nightmare. A week later the cushions come. They are the same ones they sent in the beginning of January and the wrong ones. $100 later and many hours lost and they could still not help us. Worst customer experience ever and we will never go back .

Wonderful experience 👏🤘🏻would recommend, if your in the market for any of their needs. Great staff as well

We went everywhere and couldn't find what we needed at any other store. Wonderful selection and quality. Our salesperson, Jim Lincoln, made it a really fun and enjoyable experience.

Horrible customer service! We ordered furniture and I specifically asked about the pieces being on back order since I was seeing a lot of furniture on the website indicated it was on backorder. The salesman reassured me the sleeper couches and ottomans we purchased we available at the local warehouse. We set the delivery date and were told to make sure to respond to their text regarding delivery time. I hadn't heard from anyone and I ended up calling. I was told my ottomans were not at the warehouse and they were not delivering on the agreed upon day. I asked for them to split the delivery and deliver the couches on the agreed upon day and the ottomans later. I was told they couldn't because their delivery schedule for that day is full. This pissed me off. NO ONE FROM ASHLY CALLED US TO INFORM US OF THE DELAY! We did our part and made arrangements to be available on that day and have our old furniture removed so they could deliver and set up. I called the local store and the cooperate office, which I was rerouted to a local office. No one would take responsibility for the error nor deliver what they had on the agreed upon day. I leave the state in a few days and they want to delivery while we are gone. Now I have no couch to use before we leave on vacation AND when we return, we have guests coming to visit which is why we purchased sleeper sofa so no I have no place for any one to sit or sleep. The local store manager and staff kept trying to call the warehouse to talk to a live person but no one would pick up the phone, apparently they only answer emails. I told customer service I want the warehouse supervisor to call me tonight or I'll be calling again tomorrow. Why it so hard for Ashley to acknowledge the mistake and work on a fair compromise, a split delivery, instead of an all or nothing fix. I've already made a complaint to the BBB and my next steps are word of mouth complaining. Ashley's mission of "making homes great" is a joke when I can't even get the furniture we purchased. ITS NOT GREAT SITTING ON NOTHING! And their core vales of collaboration is also a joke. You can't have collaboration with the decentralized business practice and the local store can't talk to a live person with an important business department, the warehouse. What a joke of a company! Don't buy from them!

Jennifer was fabulous!!! Right from the start she was very informative!!! We can’t wait until our new sectional arrives!!!! Thank you so much!!!! We love our new sectional!!!! Thank you!!!!

Excellent service l. I will be back to buy more.

Salesperson was very insightful and explained options to help us make our purchases.

Great customer service!

One of the best furniture purchases we've ever made. We were not pressured by the sales consultant to buy - quite the opposite. One sales consultant in particular, Devin was absolutely great! Seriously, he is stand-up and honest. We were persuaded on another living room set, from another company, and Devin asked all the right questions, was very patient, knowledgeable, and gave us EXACTLY what we needed. Tough we have not received our furniture yet (ordered furniture as of the date of review) this review is solely on our shopping experience and service at Ashley's Furniture. PHENOMENAL! Thank you Devin! Please ask for him! I promise, he will take care of you!

My girlfriend and I walked in in search of a new bed frame and possible nightstands. We walked around the entire store and passed multiple employees. We were not approached or even acknowledged in the time we were there. We were excited to shop as multiple friends have bought stuff here in the past. Disappointed and let down.

Great salesman! Explained everything very well.

Jon was helpful as a struggled with the price I hoped to achieve. He seemed to truly care about my desires and did his best to get the price down as best he could.

Jennifer Halling provided us with the best customer service we have ever received anywhere.

I had the worst experience in my life with a salesperson. The saleswoman's name is Donna. She was very helpful in assisting us to purchase a bedroom suit until I found the same furniture on Amazon at a much cheaper price. She went and spoke to the manager and said that they were willing to price match the items I found on Amazon. As far as the other items not on Amazon, they were going to take away my 20% discount since they price matched the other items. Mind you, everything was on sale for 20% off. Why should I be penalized and lose the 20% off on the items that were not already discounted? Most companies do price match and should price match. I was not asking for a discount on the price matched items, only the regular priced items. Donna was not concerned about me as a customer but only concerned about her and her commission. She told me that she would not be able to pay her bills this month and that she works solely on 100% commission. She said that she did not feel comfortable doing this deal because she was not making anything on the deal. She had the nerve to ask me if I work for free?! How unprofessional is that?! She advised me to go to Amazon and purchase the products. So, in turn, my husband and I walked out of the store without purchasing anything. I guess she felt her commission was more important than selling something pricematched for the company! So....she wanted me to take my bill money to pay hers? No thanks!! You should always do the right thing. Why am I going to pay more for something that I should not have to? It was clearly cheaper online and the sale was a storewide sell on regular items!

My husband Jon and I had a great experience. We were just looking for a chair for our bedroom. Jim Lincoln was a joy to work with. Knowledgeable, personable, and didn’t follow you around like a fly on Poo like the people at Godby.

Marcus was very nice and helpful with our purchase. Not pushy at all gave you the space needed to shop. Highly recommend this location and request Marcus.

Jon was amazing!! We went in for possibly a new couch and came out with a new bed frame, dresser and sectional! He was so patient, kind and useful. Very happy!

Jim Lincoln was amazing! My husband and I usually purchase furniture from IKEA but decided to give Ashley a try. Jim made us feel right at home. He made us feel almost like family. He helped us choose the right sofa and chair for our family :) we will definitely be back to see Jim again! He was so genuine and really wanted us to walk away with what was right for our family!

I spent $7000 on December 26th on multiple items at this location and still have nothing to show for it almost two months later. The manager wasn’t even interested in hearing my concern and his first comment was suggesting to me a refund. Speaking with multiple employees in multiple departments, everyone has a different reason as to why my furniture hasn’t been delivered. I asked for my delivery fee to be refunded and they wouldn’t accommodate me. Just extremely disappointed and disgusted with their services in general.

Purchased a couch and paid $300 in delivery. Together the cost was close to 3k. David West set a delivery date of February 11 to give me time to dispose of my old sectional and have my furniture for Super Bowl. I then get a text stating delivery is for feb 10. So I call to see what time. They then inform me that they switched it to February 15. Without even notifying me. So I am no without furniture. I call them and they tell me it’s my fault for getting rid of my furniture and David West had no right to schedule a date, but he did. Then chose to hang up on me. I have called corporate who is trying to work with me. I’ve asked to at least refund me my delivery cost since they cannot deliver what they promised which corporate can see in the system set for February 11. The local store refuses to meet me in the middle so I am without furniture. Telling everyone to change their plans and now have to figure out where to buy furniture from. DO NOT BUY FROM THIS STORE. They are the worst customer service I’ve ever encountered and will be reporting them to the BBB. After reaching out to the comment below no issue has been resolved. Though they acknowledge the fact their employee did schedule at date they will not work to fix the error. I speant a lot of money for a food at a Super Bowl party that I cannot have with no furniture. This was discussed with there employee. Since they couldn’t provide delivery on the date promised I asked for delivery cost to be refunded. Their only suggestion was for me to pick it up myself. DO NOT BUY FROM THIS STORE. They do not care about their customers and will put the blame on you

They were very courteous and finished quickly yet efficiently. They did a fantastic job.

Devin was very helpful and very informative.

Jim was very thorough and knowledgeable. Any future purchases I will definitely come back to purchase from him! Very honest and trust worthy!

After shopping for bar stools 4-5 places we ended up here. Nice selection, Don was the best! Feel great on our purchase. Delivery was a day early.

Devin walker was a huge help for us. He took him time and was patient and not pushy and passionate about his position. He helped us design our whole living room, dining room and bedroom! Highly recommend him.

Worst furniture shopping experience I have ever encountered! Upon completion of purchase I was given a delivery date. Waited for delivery window text or call, never came! Called store and was told that I would have to wait 2 more weeks for delivery because item was out of stock! According to sales person my item was in stock when I purchased!!!! I rearranged my schedule to be home to receive delivery on date given! Good Customer service is really important to me!! If item was out of stock I should have been notified in advance! Will never shop at Ashley again….

Toby Anderson was extremely helpful. Answered all of my questions, helped me get the desk that we needed. Even worked their day off to help.

Devin the young man who helped us was very pleasant and helpful in guiding us through the process.

Tori was so great! She helped alleviate my anxiety and I am so excited for my new bedset to arrive! She even worked to make sure the delivery fit my schedule! Thanks Tori!

Donna was great to work with!

Ashley Homestore

We worked with Devin Walker.. he was super friendly, and super knowledgeable! Went out of his way to share many details, and made the whole experience. great ! :-) would highly recommend Ashleys Furniture and Devin anytime!!!

Had an awful experience here this weekend. Spent over 2 hours in the store and left with nothing. The person that greeted us was sure to tell us about all of the promotions, up to 25% and 0% financing for 5 years- perfect right?! We found a couch and dining room table, the price was right. The person helping us order was obviously new and had to keep calling for manager intervention to help explain things. It took forever to get everything set up and we got approved for financing. He had us fill out a form which included social security number and personal information, then asked us to walk over to pay the deposit. Fine. But he left the credit application on a random table in their show room with all of our info on it- that’s not okay. Then after we paid the deposit, turns out they put it for 12 month financing - we asked why and said we were told it would be 5 years interest free by the person that greeted us. He called the manager and the manager called the person that greeted us and this was the last string. She said “ I told you up to 25% off or 5 year interest free” in which I responded no you said and. Her response was very direct and said “no I always say or” in a nasty tone. We said the deal is over and had to remind them to refund us the deposit. Why wouldn’t the person setting us up confirm the financing before running everything? Why does our credit score have to be impacted because a lack of customer service? Needless to say, never again.

Jen H was absolutely fantastic !!!

Jennifer was very knowledgeable about the Tempur Pedic beds.

I want to give them zero star review but it doesn't exist, they said delivery date in two weeks, then in another week, then two more weeks, never thought it will take this long. When finally they gave me a pick up date 01/21, I called uhaul to make a reservation for me to pick it up the furniture at the warehouse and I showed up, their system showed not available and gave me another date. I had spoken to three different reps and they all said, ready for pick up. Ashley Furniture for me a joke! I canceled my order asked for a refund for uhaul rental (is not guaranteed) since I paid cash now I have to wait more 7 to 10 business days to get a check back. Not a way to run businesses!!!

Excellent! Don Was Great to work with.

Aaron greeted us right when we walked in. The first thing he said is he won’t “stalk” us around the store. Instead, he gave me a brochure-like thing “to keep the salespeople away” so we could look around in peace. “I’ll check on you in a few minutes,” he said, and that’s what he did. This removed the constant pitching toward items we didn’t want. He told us where he’d be if we had any questions and was essentially nearby at all times. This was a very nice touch. I of course bought a nice chair I found. However, it was Aaron’s unobtrusive availability and style that sold me on this one Ashley location in Castleton. Nicely done.

Worst experience ever, do not go here. So, we ordered all the furniture for our new home from Ashley, worth over $20,000. Now, the rude and unprofessional delivery drivers delivered only less than half of our order, put the furniture upside down and all over the place, and most of the furniture itself was quite damaged.They filled our house with damages such as marks all over the place, a broken pillar, and others. Then, when we tried to talk to them about it, they wouldn’t listen to us, wouldn’t call us, and completely told us off saying they wouldn’t do anything about it. Now, after so much arguing and stress, they said they decided to give us the rest of OUR furniture that WE paid for, but they would not repair the unacceptable damages done to our home, nor would they replace our damaged furniture. So I guess this is what you get for paying well over $20,000. I’m thinking of taking legal action against them. Though, I would recommend everyone to purchase from other stores, such as Wayfair, who have exceptional customer service and return policies. Basically just forget about this terrible excuse of a furniture store.

Very disorganized. We were told we could have our bed furniture delivered March 3 because we aren’t moved in yet, but they apparently forgot and want to do it this week… listen to your customers or write it down, maybe? They were on FaceTime with an old manager while helping us with something but just chatting like everyday talk. Just not very professional. Also, they forgot to have us sign two places for our signature and wanted us to drive back to the store while we were just in there for 2 hours… come on do better.

Excellent experience.

Great experience, worked with us to get us the best price and quality is outstanding

Love the selections and prices. Tori was so nice and helpful today.

The 2 star review is for their delivery manager and not the store or the guys that actually delivered the furniture. We purchased a new bedroom set with a mattress. The furniture was delivered on the original planned date, however the mattress was not on the truck even though it was on the manifest. I called to find out the status of the mattress and the man that answered the phone told me to call back in 24 hrs and hung up on me. My wife then called hoping to get more information. He stated he just spoke to her even though he hadn't and gave the same response, call back in 24 hrs and hung up on her. Since then the delivery for the mattress has been rescheduled 5 times and it is not due to a supply chain issue. Every time the mattress shows in stock at the distribution center. We have reached out to Ashley in every way we can find online and there has yet to be a resolution. At this point I'm starting to wonder is this retaliation by the delivery manager (whatever his title is and no he never gave us his name) or just general incompetence. Moral of the story, don't have any hope or expectation of your order being delivered in full or on time even if it's in stock, it's been over 2 months and still waiting.

We had some problems with some things we ordered but Jeff the Operation Manager, his sales manager Winbush and Lanetta in the Distribution Center personally made sure we were satisfied as customers! Thanks for all your help Guys