Ashley Store Indianapolis, IN (Castleton)

If you need top notch customer service See DJ Holifield. Sharp as a tack

Dear Ashley, your Castleton store is in big trouble. The signs of a failing business are evident from 50 feet outside your front door. Anti- ice salt spread everywhere over otherwise ice and snow-free sidewalks. That same mixture spread 15-20 feet into the threadbare and dirty carpet. Employees sitting on a couch with their faces buried in their phones obviously annoyed at having been disturbed. We were greeted by a wonderful brand-new employee who had not even received her business cards yet but still provided outstanding service. One of the other employees was dressed like he was getting ready to go play hoops with some of his buddies. When I tried to pay for our barstools the system kept rejecting and denying my cards. The wonderful young woman named Emily must have had to enter 590 keystrokes on her ipad to try to do a simple sales transaction. (Note to CEO, COO, and headquarters staff - you may be able to find out the threadcount and individual loom where the fabric was produced in whatever third world country you use by using a couple of keystrokes from your office suite , BUT IF THE SALESPERSON CAN'T MAKE A SALE YOU DON'T MAKE MONEY AND YOU ARE GOING TO GO BELLY UP!!) Clean up your Castleton store, tell your emoloyees to dress like professionals and fix your communications!! PS, we like our new barstools but we almist walked out several times due to the BS qe had to endure.

We received the best offers and the customer service was excellent. The quality of the furniture is outstanding and Michael helped us out tremendously with such great offers. We will definitely recommend Ashley’s and Michael!!

We were very happy with Carlos's service; he was clear and knew how to help us with what we needed.

Fast friendly service 😁🖐️

Salesman listened to my dilemma and made excellent suggestions for interim solution since we plan to rebuild or move and we are just replacing bed frame and not whole new bedroom set for this holiday when kids are home. I appreciated his help..I will plan to come back once we are ready to pick a whole new bedroom set.

Alexa made the purchase selection very professional and genuinely concerned about the customers choices made. Very kind, we need more of her in the world. Thanks Alexa keep doing what you do, you will excel abundantly. Luv the table set selection. Very elegant and prestige.

Terrible customer service & protection plans.

My wife and I bought a LR & BR set that was reasonably priced. Our Salesman Carlos Finamore was extremely knowledgeable and helpful with us while we shopped around looking at different sets. What I was impressed about with him was that he was not ”pushy” and looking to close the deal like a Car Salesman. For a young man, I was extremely impressed with his poise and patience. So overall, our experience was great! I Highly recommend Ashley Furniture for your home furniture needs. God Bless and Merry Christmas ✝️👍

Very pleased with our service. We shopped initially in early November but needed time to really decide. Our sales rep was awesome-no pressure. We came back at Thanksgiving and bought the set!

Jenn was truly great to work with. She went above and beyond to help us find what we were looking for. She even rearranged a sectional in the middle of the store to help us envision things better and to double verify the measurements to fit what we needed for our house!!! She was absolutely wonderful! Thank you Jenn!

It was a great experience. The 2 salesmen were nice and helpful. My only pros I was told White Glove delivery was free on Black Friday but when I read my receipt, I only had door to door delivery. I need it delivered in to my apartment. Otherwise it was a pleasant experience.

Devin was knowledgeable and very helpful during the purchasing process.

Salesperson was helpful Delivery was excellent We are pleased with the sofa we purchased

DJ was super helpful and i formative….Malcom was super professional and helpful as well

Malcolm was great. But the chair hasn't been delivered yet.

We had good service. I feel like you need a few more workers. They are very overloaded and trying to assist the customer, but we had a good person assisting us.

Very friendly salesperson. He showed all the top of the line furniture.BUT he did not advise me of the $1000 ptiection plan. DID not tell me the delivery fee would be $500 PLUS ANOTHER$300 because the truck was full on my delivery date so another delivery had to be done for the rest of my furniture. Had I been told that I would of waited for all my furniture to be delivered at 1 time. That's an extra $1800 I was charged without my knowledge!!!! When I called to discuss, he said he would adjust the pricing and email me a new receipt which I never got and no adjustments made. Very dissatisfied with Ashley furniture. I will not be returning. I have a whole new build 4000 Sq feet home to furnish and I will be going elsewhere.

Devan was informative and very helpful.

Not satisfied. Cannot get the right recliner delivered after declinings of 3 that were delivered with the wrong color.

Mike was patient, helpful, and knowledgeable. We will be back based on this experience, and we're grateful for his expertise!

Alexa was very professional and easy to work with.

Everything from the communication about the delivery date and timeframe was spot on and very appreciative. The delivery persons were friendly, professional, and efficient. They set up all of our furniture and had us look over everything and try it out before signing off on the delivery. We would recommend Ashley to family and friends!

Extremely unprofessional and disorganized. The rep at the store, Cayden, was very nice. We purchased two couches and a chair in person and they charged our credit card the $1850 on the spot, promising delivery a week later. I got a printed and emailed receipt showing the charge and date. The charge also immediately showed on my credit card. It took 45 minutes for them to place the order, charge my card and give me the receipt. We were clear that we were hosting Thanksgiving and needed the furniture delivered beforehand. They said they understood and that the delivery time was set. I called the morning of the delivery to get a time window and am told that the delivery order was never placed because I never paid for it. I showed them the receipt and confirmation and they got audibly confused and were unable to explain the discrepancy. They had to escalate it to their "audit team" which may take a week or more for a response. They can't even cancel the order and refund me until the audit ticket is completed. So not only do I not have the furniture for the holiday, I can't even cancel the order to get a refund. I really wish I had read the reviews on this one. Look at how many of the good reviews are people walking around the store versus all the bad ones are actual purchases. Something is really off about this place in general.

Great place to shoe for things for home

I went to this Ashley location a few days ago and the service was very disappointing. The store wasn't busy at all, there were a few salesmen standing at the service desk and one sales person made it clear he was not going to stick around while I was shopping. He just pointed me in the direction where I needed to go, and I found myself having to look around for someone to help me when I needed help. In contrast, I have been to Godby twice, also during non-busy times and they were very welcoming. They stayed with me and helped me compare different options. I need items from both stores so I will have to go and try a different Ashley location.

Malcom introduced himself and helped us get started on the paper work, even spoke Spanish to my mom. It’s her first language he went above and beyond. Showed us the bells and whistle on a couch set, verified with her about the color she wanted even got us water. Thank you again Malcom and happy birthday !!!! Malcom deserves a Raise

Michael was great with helping me buy my first new couch!

Devin was great to work with and helped make my buying experience enjoyable.

Devin was an outstanding sales person that was very patient and full of enthusiasm.

Ashley Furniture is the best, can not recommend enough! The staff is friendly and helpful! 😊

Mike was everything you'd hope for in a sales experience. Thrilled with our purchase & appreciate the excellent service.

Excellent customer service!

Remake Jackson was patient, courteous, and professional. Great shopping experience. 000

Jen greeted us as soon as we walked in, checked in with us but did not hover over us. Was very knowledgeable and helpful when I made my final decision. The store manager, Malcom also checked on us.

The staff was wonderful! They were very kind, intelligent and informative. Will recommend to others!

Consumer service was great. The store had a variety of styles including fabric choices. Prices were reasonable. We will be back to get our new bedroom set from them.

Excellent service from start until finish

The entire experience was spectacular and exceeded our expectations. Thank you so much, Carlos, for serving us so professionally, and we hope to return soon.

I waited over 30 minutes before someone even acknowledged me which was frustrating. I understand they were busy but a simple we will be with in a moment would have been nice. I honestly should have left. Once someone helped me the experience was great.

NEVER AGAIN!!! Purchased power recliners from Ashley Furniture Castleton location about 2.5 years ago. One of the recliners stopped working. I have a warranty for 5 years on parts (not labor). I Spent 3 hours on the phone with customer service trying to get them to replace defective parts and I was happy to pay the labor, but they were not helpful. I went to the Castleton store and spoke with the manager. He just gave me the customer service phone number and refused to help any further.

Love it!! Alexa was wonderful, patient and very thorough. Lots of choices, but found my favorite in minutes!

I had a great experience so far

received excellent help from your salesman Malcom at the Castleton store. He went above and beyond. appreciate no pressure placed on me. delivery is coming tomorrow. reserve any further comments until then.

I requested a cancellation of my order with less than 24hours of my purchase. I even went to the store where I did the purchase and no one cancelled and now I received the product. Really disappointing customer experience.

Cayden was great, followed up on what he said and found the perfect living room set at a great price

The order process was quick and comprehensive. Devin did a great job.

Devin worked with us over the weekend. He was awesome! Even though we worked with Devin, many other associates asked if they could assist us while he was finishing up with another client. Great customer service. Excited for our furniture to be delivered.

Read before buying. Spent over $2,000 on a couch. Paid over $300 for “white glove delivery” and got a damaged couch. The delivery man so no worry a technician would come out and clean/repair the couch and if not they would replace the section that was damaged. He said I would get a call next day to schedule a time. No one called. I called and got someone who said they would schedule a time. A half a week later and heard nothing. I called today and no one had done anything. Now I’m being transferred around and trying to get a third person to help me. Terrible service and I feel like a clown for paying extra for it. Won’t be buying anything from Ashely again. A shame as we wanted to buy a $2,000 dining room table and $1,000 bed frame from them. They lost that opportunity.

Devon and DJ were great. They made my shopping experience much more pleasant. Devon and DJ both went above and beyond to make sure I was satisfied with my purchase and delivery. (I had two orders)

Cayden made it easy to find the perfect sectional for our space!

I entered the store with a good idea of what I was looking for, Carlos very politely greeted me at the door and was able to take me exactly to the piece that I saw online, he was very professional and helpful with my purchase.

Worked with. Alexa 10/8/25 on new living room furniture...good experience, no pressure, going over entire store 2 to 3 times..bought the furniture great experience

Excellent customer service I gave a brief description of what I was looking for and my customer service representative was spot on

Salesman was courteous and accommodating. Store was bright and welcoming. Staff was friendly.

Michael and DJ were great. They helped me with my home choices as well as helping me get the best financing.

Cayden was such a pleasure! He provided me with great customer service and made my purchase quick and easy!

Found just what I wanted and at a good price. Very happy.

Phenomenal staff and easy sales experience!

The sales rep (I think his name was Darin) was absolutely amazing. He walked me through the entire process. He had a vision for what the couch would look like in the room. He was so helpful and patient with me. The whole process was seamless! He needs a raise!!

Malcolm was very attentive and helpful. Malcolm was very polite as well.

Michael was our sales person and he helped us find the perfect match for our living room suit and the perfect match for our bedroom suit and he worked really hard to get us what we wanted. Thanks Michael for all your help.

Our experience at Ashley store was great. They were very helpful helping us find what we were looking for without being pushy or annoying trying to sell us something. We will definitely be going back for any other furniture we need.

My friend got a table from here over a month ago and the delivery was impeccable they even put it together for us, but…. he had told us that it was damaged when it was delivered to their warehouse. We had called the lady at customer service that same day and she had told us there will be someone coming in the next day or two to inspect it and see if it needs to be repaired or replaced. No one came she had called again the day someone was supposed to come and was told the same thing, that there will be someone coming soon. It now has been 5 weeks and the broken table is still here. Very bad customer service.

We kind of knew the bedframe that we wanted, however, the additional insight, maintenance, and warranty explanations were above beyond. We were completely satisfied with our purchase.

Our experience with Mike and Devon was fantastic. They worked with us and we got exactly the couch we wanted. We will definitely shop there again for all our future furniture needs!

Great service and product!

Customer service sucks if there is a problem, they dont have a good process in placed to handle the replacement or refunds.

Malcolm is a good seller, he can speak in English and Spanish to, this is important because some times the people can’t understand English. We are from Venezuela and was nice experience with him. Thank you.

Very friendly, efficient and helpful, excellent selection and prices. - highly recommend!

I am very disappointed with my furniture shopping experience with Ashley Furniture. The process seemed disorganized as I was not able to get all the items delivered to my home despite paying $270 for delivery. I bought a couch, area rug, and coffee table and they only delivered the couch and sent the other items through UPS. I was assured by the store rep that I would have the table and couch delivered together despite the delivery department informing me ahead of time that they wouldn’t be bringing the table. To my disappointment, the couch was delivered with no table and now I am told it will take 2-3 weeks for the table to be delivered via UPS/Fedex. At which point I will possibly have to assemble and hopefully will be strong enough to get it into my home by myself. Very displeased with the service after spending $3,700 with this company.

Our salesperson Devin was very knowledgeable about the different brands of mattresses Ashley Store handles. He was very good!

I had a great shopping experience with a guided tour of what I needed and a fantastic sales guy who took me through the loan process etc. This was very impressive. This was in May of 2025. To date I have no had my full order completed. After calls and visits to the store I just get promises but no delivery. I even have emails confirming the order is not complete but not a single person is telling me what needs to happen now when I ask. Not great.

terrible experience. - night stand was delivered 3 times damaged and store manager at castleton asked us to leave when we confined about it. i’ll stick with ikea the quality at this store is awful

Pleasant, efficient, and knowledgeable

Malcolm Wayne was very helpful - truly appreciated his kindness & knowledge! Excellent selection choices and nicely displayed. Clean, attractive store. Manager Ben was also available as I was browsing.

Got a great deal with a price match from a different store. I’m a very satisfied customer.

Found a dining set I am very happy with. Able to achieve the look I wanted for less than other stores. Malcolm gave us good service!

Had a great experience! Very helpful, low pressure sales person (I can’t recall their name).

Carlos was very helpful in helping me find the perfect couch and chair for my living room.

Bought a dining room table that is very nice and very reasonable on price. Alexa was extremely helpful and full of personality!!!

Michael was VERY helpful and answered all of our questions. Glad we stopped.

Great communication and service providers! No surprises!

Devin did an excellent job listening to our needs and helping us to find the right pieces for our space. A very pleasant experience.

Devon was absolutely amazing! He went above and beyond making sure we got exactly what we were wanting in style and comfort to also making sure it went with our color schemes.

Friendly, professional and great pricing.

The salesperson, Jen, was very friendly and helpful.

Had a great experience with Romare.. fast and efficient.

The experience was fine. However, when my items were delivered I am missing a set of two drawers that go underneath the bed. The delivery people said it wasn't on the truck.

Dj was great! Very helpful and solved all problems that came up. Had a great attitude and was ready to help

Devin was wonderful. Very helpful and knowledgeable about all of the products.

Devin helped us with everything we needed, including some laughs. This was such a fantastic experience; definitely returning with any needs we have in the future!

Great Sales people, very knowledgeable about the products

Great sales experience. Good selection. Good price. Ask for the discount!

We just made a great sectional purchase - found what we wanted at a great price. Salesman Cayden was a fantastic help!

Devin was very helpful. Making my purchase was a breeze.

Excellent customer service. No pressure sales which made my experience delightful!! My 1st time there & I am so pleased. Can’t wait to get my dining room set!

I wished I would have gone to Ashley first, but two other furniture stores were in the area so I visited those stores first. Not all that effort was lost however, because I learned something. Ashley had a better selection, better pricing, and better customer service, but most importantly they had better quality for the money. Now, I know where I’ll be going first when I need some new furniture.

Great serivce.sales person was outstanding

Very good customer service.

Do not go to Ashley furniture store in Castleton! They are thieves and liars! We spent over $5,000 on a living room and bedroom suite. We waited weeks for delivery, we received a text today saying half the order of a bed and sofa will come in ANOTHER month!!!! We asked, will there be an issue? They answered no , absolutely not, trust us, there will be no issues. I had a coworker tell me they waited months for their items claiming they were on back order, they said no we have a huge amount of stock, we will bring it all together on the day we stated. I am immediately contacting the better business bureau, contacting my credit card company to report fraud. They stated they would give me all that I paid for and now they're trying to say another month! I literally have cancer! I will have no bed or sofa! What shall I do?.sleep on my floor with a shattered immune system from chemotherapy!? They clearly do not care about customer service and are liars and theives! I will tell everyone, I wish I would have listened to my coworker but they assured me they have a huge surplus. You are thieves, Liars and as someone with stage 3 cancer I will have nowhere to sleep for a month! You are literally putting my life at risk and having me pay $5,000 to do it! What a disgusting and shameful way to treat your customers! Do not go here, they will steal and lie to you!

Excellent service! Devin was very helpful, but not pushy. Would highly recommend

Updated 10/3/25 ….still haven’t sent me 2 pictures they promised to deliver to me. Not very ethical. Horrible in every way. They changed my credit card 2 times for the same purchase and it decreased my credit score by 42 points. Took them 3 weeks to charge back the duplicate. Wow! Salesman promised to deliver 2 pictures but never did. Delivery department is a total disaster. They really deserve a 1. Horrible service!!!

Our salesperson Alexa was friendly and knowledgeable about the products we inquired about. She even helped us get additional savings when we decided to purchase our furniture.

I was greeted promptly, sales people were very helpful in answering questions, purchased a reclining sofa.

The people who helped me were so friendly and nice. She even followed up with a call a few days later. But I find the expense for having furniture delivered way too high!!! Ridiculously so! Would rather pay little more for furniture and get delivered free

Nice guy and very knowledgeable, not pushy and that’s what I like. Was in and out and fast. Thanks very much

We received excellent service at the store, and the staff was very kind. However, we were given a delivery date that has not been honored. We have been waiting for our items for weeks, and we even received a message from Ashley confirming our order and the delivery for the agreed-upon date. Yet, just one day before the scheduled delivery, we received a call to change the date and were told it was the only option available. If you are not going to honor the delivery date, why offer one in the first place? I find it unfair that payment must be made immediately, but receiving my items is delayed, and on top of that, I’m given an excuse that does not match what was agreed upon when I made the purchase.

Our experience was phenomenal today! Remare Jackson gave us superb service! We will be back to it furniture from him!

Great experience, love the power recliner and happy for the 50% discount.

Carlos Finamore was my salesman and he made my purchase a very smooth transaction. Great guy and very personable. Thanks Carlos !

Absolutely terrific customer service, wide selection of quality merchandise, and great prices. I’m actually blown away. Carlos was especially helpful and professional today.

Yesterday we were delivered 3 beds and three mattresses. When buying in the store, the seller assured us that we do not need box springs, this was a good option for us, since we did not want to overpay. When the beds were delivered to us yesterday after assembly, they asked me where your boxes were? I told them in the store they said they are not needed for these beds. I called the support service, where they did not help me in any way, only I waited for 35 minutes, after which a representative from the store called me, who also could not help me in any way, since he does not have the authority to make any decisions. This morning they contacted me and said that for 3 boxes I need to pay $ 347.00 and delivery will be only on 09/03, which I did not agree with. I said that I would return the mattresses. They told me in the store that they cannot process a return and gave me a phone number for the support service, where no one answers, I waited for an answer for 25 minutes. This upset me very much, such an attitude towards the customer is unacceptable. This is my second purchase in this store and it seemed to me that it was a good store, but after my last experience, where the attitude towards the customer was absolutely indifferent, I am unlikely to return there. Worst customer service experience.

Great Experience, the guy was very professional and knowledgeable Thanks

Michael provided A+++ service. Very happy with my purchase today. Will definitely be back.

Good experience. Helpful and attentive. I found what I needed at a good price.

WELL THE PURCHASE AND EVERTHING WAS GOING GOOD UNTIL I ACTUALLY LOOKED AT MY RECEIPT. MICHAEL TOLD ME HE WAS GIVING ME THE PERTECTION PLAN FOR FREE SINCE I HAVE GRANDKIDS. AFTER LOOKING AT MY RECEIPT I WAS ACTUALLY CHARGED. SO AT THIS POINT I WILL BE CANCEALING MY ORDER. EVERYTIME I TRY TO SHOP AT THE CASTLE CREEK STORE I ALWAYS END UP GOING TO WHITESTOWN ASHLEY.

Roman was fantastic! Super knowledgable, patient, and helped us get a great deal on a new bedroom set. We will definitely be back!

Really good couch for a really good price👍

Dj is the best

Great

Mike, our sales person was great. Very helpful and followed up with us. If delivery goes as well as the sale , I’ll be thrilled

Romaine and Devin were so nice and made our purchase quick and easy. Lovely furniture at Ashley!

Excellent experience very knowledgeable sales person. Thanks

Malcolm is a such a great guy and helped us every step of the way.

Cayden was great! Very helpful, not pushy, good listener, very personable… store had good a nice selection.

Store had everything we were needing and Michael (salesperson) was perfectly attentive without trying to be the star of the show. The best furniture shopping experience ever!!

Customer service was phenomenal!

Malcolm was such a great help in helping us choose the perfect dining table for our home. Great experience!

No pressure, very knowledgeable about solutions for our specific needs, and able to help us stay in our budget! From what shopping I’ve done, the warranty seems to be the best. Great in store experience!!!

I went to the store in. Castleton and DJ was awesome! Extremely helpful, very friendly worked with me on pricing and selection choice! Top notch service second time I’ve been there and worked with him. A+ for DJ.

Malcolm was efficient & knowledgeable!

Selection was good, shopping was easy and I was able to find exactly what I was looking for. My sales person was knowledgeable and helpful.

I’ve tried shopping at Ashley in the past but always left due to pushy sales tactics. This time was completely different. After being overwhelmed by salespeople at three other stores, walking into Ashley and being greeted by Cayden was a breath of fresh air. He welcomed us, gave us space to browse, and politely offered recommendations only when appropriate. No pressure, no hovering—just helpful, respectful service. He was knowledgeable about every piece we asked about and made the whole experience smooth and comfortable. By far the best furniture-buying experience I’ve ever had. Ashley needs more reps like Cayden!

Thanks Stephen for your kindness and support in me finding the perfect book shelving! God bless :)

We worked with Devin today and he patiently explained the process of buying furniture and accessories from Ashley furniture. He kindly showed us the specials and financing options we had and it was overall a great and pleasant interaction. Very professional and respectful manner. If you come to the Indy store make sure to ask for Devin.

Good customer service

Excellent service and great products

Cayden was very helpful on assisting me with fining my mom a reclining lift chair. Polite professional.

We had an excellent experience shopping at Ashley furniture with Cayden. He was very knowledgeable about the products that they have. We brought a floor plan of our son’s apartment, and he was helpful in coordinating what would fit, ideas on how to best arrange the furniture and also added input, at our request, on color scheme so open areas would coordinate well. We met Cayden in an Indiana store and he was able to seamlessly coordinate an out of state delivery. Assuming delivery and set up goes well, our experience has been great.

The experience was really nice. Great atmosphere and our salesman was very attentive but not pushy & we very much appreciated that approach. So thanks Carlos!

After Two Years Displaced, We Finally Came Home—And Found the Perfect Couch Thanks to Cayden After being displaced by a house fire for over two years, my wife and I were finally able to return home. With our return came the need for a new couch—something comfortable, supportive, and perfect for both of us. We’re not casual furniture shoppers. We need to sit, lie down, and really test a couch to know it’s the right fit for our home and our lives. We walked into the Ashley store and were greeted by Cayden. Right away, his warm, professional, and approachable demeanor stood out. We mentioned that we’d already been working online with our friend Steve Weinberg, and Cayden immediately recognized his name and spoke highly of him. That gave us even more confidence in the team we were working with. Cayden gave us the space we needed to browse freely, while still making himself available when we had questions. He shared current specials and sales—without any pressure—and offered valuable information to help guide our decision. As we narrowed our options, Cayden sat down with us to go over the details. He listened carefully to what we needed and provided helpful feedback to ensure we made the best choice. We never felt rushed or sold to—just supported. From start to finish, the process was smooth, professional, and genuinely enjoyable. We walked out with a couch we love and an experience we truly appreciated. I’ve seen other reviews that were less favorable, but that wasn’t our experience at all. If you’re looking for great service and a stress-free buying experience, see Steve Weinberg in Greenwood or Cayden Benoit in Castleton. You won’t regret it.

Absolutely fantastic! Joe was amazing and did not pressure us to purchase in any way. We are very excited about our new furniture!

Joe was fantastic to work with!

Cayden was wonderful. Very friendly and courteous. Gave us a great deal. Came in for 1 piece, bought 4.

I had the best time with Stephen Bigelow. He was patient and very knowledgeable. He also helped me with a discount. I will be going back to get a mattress. I see you soon Stephen!!

Great service. Jen was very polite and person able. Thank you. I look for to receiving my new office furniture.

D.J. was awesome to work with!

If you’re looking for poor quality furniture and even worse customer service, look no further. I don’t even have enough time to write all the mishaps with our bed frame purchase from Ashley Furniture. I’m finally writing a review because we just removed our mattress from the frame and the slats are completely warped. No wonder I can’t sleep at night due to back pain. They sold us a floor model (without telling us we were getting the floor model) and refused to give us instructions to rebuild it. I found them online and we were clearly missing the middle support beam for our king size bed. They insist that there is no support rail, which I find outrageous for a king bed even if that’s true. The slats were warped so badly that our mattress has indents in the same exact spots now. Please, do yourselves a favor and shop elsewhere!

Cayden was super helpful and patient as I asked many questions (some more than once) and coordinated with a relative over the phone. I feel confident that I got maximum bang for my buck and will definitely return!

We had excellent service during this visit

Michael sold us a small sofa and asked us about a sleep test. We hadn’t planned to buy a mattress, but trying that temperpedic sold us. Michael was very knowledgeable and did not pressure us. Ashley furniture had been recommended to us and we’re very glad we came

We bought a couch. Mike was a great help with the configuration and in general.

Excellent 👌👍 Team and great deals

Devin Walker and his team were absolutely great ! Answered all questions, did not oversell or push for a sale. Great experience!

Carlos was great! Helped us get what we wanted ordered and had us on our way.

Big Mike is the best. He’s helped out my family a lot with getting their furniture and was able to help me get my dream bed frame today. The whole staff is very friendly and the store is very clean. Highly recommend this Ashley. 😊

Great experience! Carlos did amazing. Thank you.

Devin was amazing! Knowledgeable, funny and very professional.

Joe at Castleton was FANTASTIC to work with! I’d go back and work with him any day for furniture!

This was my first time at Ashley Furniture Store in Indianapolis and had a wonderful experience! I was able to peruse around the store without feeling pressured to buy an item. I found a sectional couch that was comfortable and durable to fit our family room perfectly. Devin assisted us and provided further information about the product. He was knowledgeable, sociable, and overall helpful in making our decision. I highly recommend Ashley’s in Indianapolis if looking for furniture. -Nicole

Good experience

Looking for a mattress was a bit frustrating as they start at their top of line mattress First. Even though stating on a budget. Seemed like wasted time as Didn't find anything.

Steven did a great job, introduction, listened to what we were looking for, guided us to area we had interest, let us shop and was very available to consult with.

Malcolm was beyond helpful to me. He did an amazing job.

The person who served me was very attentive and friendly, excellent service, recommended 10 out of 10😉

You should probably add at least a month and 500$ to the estimate they give you in-store. Don't let them pressure you into buying day-of, as it's not worth it: you'll just be backlogged for months on end waiting. Edit: below is a response from the "owner". Calling the number brings you to an automated line that did not help me. They then split my order into multiple deliveries without telling me, making us wait even longer before getting our furniture Edit 2: via texting the number you can find an actual representative which i thought was interesting. The only way you can verify it's an actual representative is that they made a mistake and fixed it live. They then hung up on me when I asked if there was any way to move the delivery date forward.

Excellent service!! Made buying furniture crazy easy.

After chair shopping in 3 previous stores on this day, I felt relaxed entering the Ashley store at Castleton. I was not approached by anyone upon entering, which I appreciated. I came upon a chair I liked and Carlos appeared to assist me. It was a very easy and pleasant experience and I thought Carlos did an excellent job as the chair I selected, was only his second sale!

The salesperson was knowledgeable and helped us understand the new technology as it relates to mattresses. I did not like that the salesperson kept pointing out, “This is the price if you buy today.” Ashley was our first stop, and we wanted to comparison shop. UPDATE! After testing out the mattress at home for less than a week, we decided to switch from a firm to a medium mattress. (We are currently awaiting "approval"). Several times while in the store, our salesman told us the medium was not in stock and cost more than the firm. (I think he was trying to sell what he had in stock.) While investigating the medium, I see the price is actually less than the firm. In addition, the salesman attempted to sell us a $350 mattress cover, while online, the suggested cover is only $59.99. WARNING! Read the fine print: "ALL SALES ARE FINAL". I would personally stay away from any company that will not offer to return items that have technically not been slept on, since we had to purchase a protector to validate the warranty.

I was able to get a matching chair to some Ashley furniture I bought elsewhere and I was given a discount. Devin is a great salesman.

Devin is very friendly and helpful!

Got a really helpful service, I recommend

Malcolm was very helpful and understanding of our budget. He also was very patient with my disabled hubby as he has the beginning stages of Alzheimer's. Malcolm explained things quite a few times for hubby and didn't exclude him or be little him.

We went to look for a bunk bed and the representative was very helpful. He was looking up online to get us the best deal possible. He was friendly and answered all our questions. We probably will go back to get a living room couch very soon.

Delivery on time with great communication

My wife and I were on an informative search for a recliner. We had already been to two other furniture stores and Ashley’s was our final stop. Stephen led us to the recliners and we started sitting and evaluating multiple pieces. We liked the selections and paired down to our favorite. When you shop here, the prices you see are full prices and Stephen looked up the sale price. Were we surprised! The price we were quoted was so good that we ended up buying a second piece as well as another chair. With the sale prices, delivery, tax and extended warranty, our total was going to be much less than a singular item a competitor, We’re very pleased that we made the extra effort to go to Ashley’s.

Michael was great! Helped me with the cost and style I wanted! Keep up the great work Michea! Thank you so much!

Malcolm was wonderful! He was extremely friendly, professional, and knowledgeable! I am in love with the bedroom set that I purchased, and I can’t wait to see it in my Home!

Excellent selection and sales consultants

I am not happy with the call center. She actually hung up on me. My last time purchasing anything from Ashley

Great experience! Cayden was very helpful and let me do my own browsing. And he got the sale. :) Austin, the manager, was also very helpful. I’m not much of a shopper, so they made it easy! Thank you! Jenny A

Excellent customer service! I called the Castleton store and was helped by Jen. She was able to set up our furniture order over the phone since we are moving from out of state. Very grateful!

Great one on one support and not just there to make a commission but also what’s right for you and your budget.

Very friendly and that bought my food outing a timely matter

Very helpful & efficient

I recently purchased a sectional couch from Ashley Furniture, and unfortunately, I’m very disappointed with the experience. The couch arrived with a visible cut mark on the fabric, which is extremely frustrating for a brand-new item. This kind of damage should have been caught during quality control or before delivery. To make matters worse, Ashley Furniture refused to repair or replace the damaged couch, simply because I didn’t add a warranty. I understand policies, but it’s unreasonable to deny responsibility for a manufacturing or delivery defect on a brand-new product. This has been a frustrating and disappointing experience, and I do not recommend purchasing from Ashley Furniture based on the lack of quality control and poor customer service.

Mike helped me make smart choices and figured out how to make it work in my budget. Couldn't be happier

Very friendly, patient and helpful staff.

Beautiful chair. It should help improve my sleep

Damani & Austin was awesome.

I purchased a store sample which was in good condition when I saw it in store. However, when loading it into my car, they loaded another piece from the warehouse, which had chips and cracks. I only saw it when I got home. I called the customer support for resolution, but they said they can’t do anything for clearance pieces.

Marco was extremely helpful. He was not overly aggressive or annoying, gave us guidance when we asked, answered questions and gave us adequate time to select our preferred choice and discuss our options amongst ourselves before making a final decision. He and the manager gave us a good and fair deal, and made excellent accommodations for delivery.

Joe at Ashley Furniture was great! Very knowledgeable and listened to my requests. Walked out with. Sofa, side chair 3 piece bedroom set and a mattress. Had a great experience!!!

Jennifer was very helpful and knowledgeable helping us pick out a new mattress.

Devin is awesome!

Joe Morante was excellent.

Great help from Mike!

Michael was wonderful!! He got me approved for the recliner that I wanted with free delivery... if you go in ask for Michael he will get you taken care of.

The salesman was very courteous & very knowledgeable of the items purchased. He explained everything

Jennifer was outstanding and very pleasant to work with!

Ashley stores have great merchandise

DO NOT purchase from Ashley. I bought a 3 drawer dresser that was delivered broken. It took a month for customer service to deliver 2 small drawer sliders for a technician to fix. The day of the fix, the technician cancels on me and Ashley reschedules a technician to come back out in TWO WEEKS. Ridiculous. In the meantime, the headboard of my bed is now leaning close to a 45 degree angle and putting stress on the frame. I’ve had this furniture for less than 3 months and 2 out of the 5 pieces are broken. Anyway I can return these pieces and take business elsewhere?

Great buying experience

Went to see if there were any clearance or marked down furniture and caught Mike’s attention. He let me know that everything in the store was on sale, and referred me to a couch that was in my budget. So far, so good. I asked about a few other items I might want with the couch I liked, and added those into the cart. Once we got to the financing and signing of documents, I asked twice throughout the sale if the 5-year protection was an add-on/extra or did it come included with the purchase? I was told it was included both times, in which I said “ok.” I saw the purchase order before payment and pointed out the protection on the bill and asked again if it was extra and was told about the benefits and that it was included. I would’ve considered adding the $200 protection to the $700 order, but I was not given the option to remove it by Mike at all during the interaction. I ended up signing and paying the down payment, and leaving tentatively satisfied. I double checked my receipt, and sure enough I was charged the $200 plan when that price was not discussed. Mike was nice enough during the interaction, but I felt uncomfortable about the protection and upselling practices. Overall I would recommend specifically asking to remove any and all protection if that’s something you don’t want to pay for. Left a bad taste in my mouth and makes me not want to shop in an Ashley’s store again.

Malcolm is friendly, knowledgeable and genuine. I recommend him highly and I hope the mattress lives up to its reputation.

Great experience. Helpful salesman and reasonable prices

Great experience! Cayden was amazing and helped us out with the couch we wanted. We did not experience any pushy sales tactic which was appreciated.

DJ was fabulous. He went above and beyond. Hands down best customer service I have ever had!

I bought a queen size platform bed and mattress. This is for a spare bedroom, hardly used. I was charged 270 for a protection plan- was not ask if I even wanted one- which I don't. Called salesperson- he is taking it off. Besides that- everything was good.

Cayden was a great sales associate! He made the buying process easy and stress free! Thank you!

Very enjoyable experience.

No pressure sales. They got me all of the pricing for each brand of couch and loveseat I showed interest in. Good price and reasonable delivery date

Came in with furniture. Very careful. Exactly as it looked in store. Cleaned up and left quickly. So grateful

Michael was our salesman and he made us feel so comfortable. I think he really knows how to work with people.

Very helpful and listened to my needs

Devin was super helpful with finding the couch that fit our space & was perfect for our family. He was able to answer all my questions about the best deals, details about the protection plan & delivery. I never felt like he was pushing me to make a purchase. This was at the Castleton store. If your headed there, ask for Devin!

Malcolm was great in his advice and guidance.

Malcolm was very friendly, knowledgeable and professional.

Our salesman was very informative. He helped us make the decision we needed to make.

Ashley’s has the WORST customer service. Please be warned if you have a complain they will ignore you. I ordered a lot of items one of them being a bed set. They only delivered the mirror, 2 dressers and night stand that has the most strong , irritating TOXIC smell.I could not imagine how my bedroom would smell when the entire set arrived. I requested them to please pick the 2 dressers and night stand because after wiping and opening windows for days the smell is so irritating we have had to move out from that room . I wish I had read reviews because I found out apparently they use FORMALDEHYDE 5 times higher than the required amount and it’s CARCINOGENIC. Now they won’t pick up the 2 dressers and night stand and I had to cancel all the other items that have not arrived yet due to poor customer service. The deliver person did not even take one of the dressers upstairs!! Poor service all around. I would like to reorder something that doesn’t use this kind of finishing but they might force me to go to a different store. My order was from the Castleton store, Indianapolis.

Our salesman, DJ, was very friendly and professional making the process very easy; delivery was prompt, professional and fast. We are very happy with our experience.

Julie was a joy to work with. She explained the delivery and acceptance process very well.

Great experience and wonderful salesperson

Cayden did a great job with us. Great mix of letting us browse but being there when we needed info.

Very knowledgeable and extremely easy to work with.

Caydon was amazing! Very helpful & extremely knowledgeable about the product.

I went with my cousin, to find furniture. She didn't like their prices. Too high

Over price for furniture built overseas. I had my couch and love seat 4 years and was lie to saying it's all leather. Plastic 1 year rips show 4 years look like train wreck. All furniture are Owen by same company just different names .micro fiber is better choice. Good luck on junk they are saling

Devin and Michael are wonderful salesmen and great at their job. They know their product and they are not pushy. We went to buy a new sectional for our loft and it was a great experience. Great place to shop for furniture!

Cayden was very helpful and professional! Felt like family. Also the delivery was so fast. I was expecting them to drop it off and have to lift it upstairs myself but they moved it upstairs in the exact location I wanted. So thankful I didn’t have to break my back this morning.

Perfect!

Great customer service from Joe!! Listened to our needs and helped us get exactly what we wanted! Quick and easy.

DJ was very helpful! Found just what I needed !

Mike was a big help when I went to store to look at the furniture . I had been shopping online but received better financing options going in the store

Well they forgot to unwrap a part of the couch and it still had a pillow packed under the recliner and when I pulled it out realized that the recliner would not completely close all the way. I completely believe it was damaged in delivery so I filled a claim and I’m waiting to hear back. Other than that I love my couch and the customer service in the store was amazing!

Did a good job!!

Joe was a fantastic amazing wonderful helpful beautiful cool person.

The delivery drivers were very quick and thorough in setting up my furniture

UPDATED to 1 star. Received a call from management who simply restated that they will not do a return or exchange of the product. Beware of poor customer service! After searching online and in store we chose to go through a salesperson, Jennifer, at the Ashley store. We chose this option as we prefer to work with a person rather than just order online. In hindsight, buyers should be aware that the store will not accept returns or exchanges, despite the online order policy being a 30 day return window. We had no issue with our order or delivery, but decided quickly that the color of our selected loveseat did not match our living room. We are more than willing to make an exchange and work with the store to replace the item. However, they refuse to discuss options, simply stating that once signed for, the order is final. The salesperson has since quit responding to messages, and we have yet to receive a promised call from management. It is confounding as to why the online store will work with buyers to get them the correct item for their home, while an in-person salesperson refuses to work to satisfy the customer. I rarely leave reviews, but customer service here is lacking.

Justine was a pleasure to work with, she & her manager assisted with pricing. Delivery was great & efficient.

Sales person greeted me and provided assistance. He also was very knowledgeable, which resulted in a sale for him and awesome recliner for me!!

Typical bs sales tactics. I was not informed of there no return policy. Furniture doesn’t fit and they won’t let me return it even for a fee. Of course the salesman ghosted me. Buyer beware. This will be the last piece of furniture I ever buy from Ashley’s

Rewarding and very instructive on furnishers in the store.

Michael was very nice and helpful. He helped me to furnish my home and stay within my budget.

The delivery went well. The attitude of the delivery guys could have been more professional.

Easy experience ver helpful

Michael was great, really heard my needs for the living room furniture I wanted and explained everything thoroughly of any questions I had. No pressure to purchase and great sales!

Cayden was very attentive and helped my buying process become more easy

Service was great, all our questions were answered. Our sales person was very knowledgeable, not pushy at all, and very patient going over all the options. We ended up purchasing a living room set and are very happy with our purchase.

Michael was totally freaking amazing!!! I was able to purchase the living room set so really loved. Michael was very patient and professional with me. I’m so happy I came to Ashley today and get what I wanted a reasonable price. Job well done!!

Marcos was awesome. He was patient, kind and didn’t try to high pressure sell. It was a good experience.

Wonderful

Great selection and easy furniture shopping experience. Mike was extremely helpful and pointed me in the right direction as I shopped for the "right fit" for my needs.

Great service. Fast, efficient and good value

Cayden was very helpful! Answered all of our questions and helped us choose the best option for our family!

Marco did a awesome job working with us as we furnished our living room & bedrooms

They did a great job. There was one problem which they are addressing. The delivery team were very nice and professional

Cayden was great to work with!

Sales person Damani was great! He was professional and took the time to listen to my desires. Because of Damani I will shop there again.

Very good experience

We liked the salesman very much he was very knowledgeable and helpful .The store was very nice

The salesman listened to us and showed us some great options to consider.

I had a surprisingly good experience at Ashley today. They were able to price match a couch to the price I found on the internet. Do your homework! It pays off! I saved a TON of money. That aside, Marco and Malcolm were great to deal with. Buying furniture is already an unpleasant task, and those guys weren't vultures like I experienced at a couple other stores. Listen, not everyone can afford Kittles and Godby, but also want something nicer than Bob's or Value City can provide. If you're one of those people, check out Ashley and ask for one of the dudes I mentioned above!

I worked with Marco Espinoza to buy furniture for my parents, and I can definitely say that he was a man of his word when he told my mother the day before that he'll get us the best price possible, no matter what. He beat the Ashley price, the online price from a competitor with the same item, plus some, and he was very respectful and not pushy at all in the entire process. Definitely recommend you ask for him when you come to the Castleton location

The staff were extremely helpful but not overwhelming. They answered all of my questions and gave me a tailored experience, landing me a cheaper deal than I was expecting and a faster delivery date for my couch!

This location didn't have the huge furniture selection that their old Carmel location had, but it was OK. I like to browse stores without being hounded by sales personnel. After telling a few employees that I was only browsing, I was able to enjoy my visit without interruptions.

Very personalized service no pressure it’s the first time I’ve ever gone into a store and have not had pressure.

Devin was absolutely amazing and made the process fun and easy. His manager on the other was awkward and made me question how he got his role. I’ve never seen a store manager need to validate what a sales person sold.

It was a lovely place to visit and see,the sales people was very nice,and helpful.

Julie was absolutely outstanding. When I come in again I will ask for her. I wasnt happy that I couldnt use my $50 off in store, however.

Cayden was amazing! He was very friendly and knowledgeable. NOT pushy at all! Will definitely come back!

Couldn’t recommend this HomeStore more than enough for helping me choose and very nice new couch at an affordable price! Go see Cayden Benoit and he will take care of you. He was very helpful and also extremely kind! He deserves a lot of credit for what he brings to the table at the store! Thanks again Cayden and keep up the awesome work! 5/5 Stars

I really appreciate how friendly Malcom was in helping me pick out my first piece of furniture for my new home. He gave me different options with the layout of the chaise, provided detailed information on the financing options, and gave me a helpful tip about white walls and how they make rooms look more spacious. I really appreciate the time.

My wife and I had a great experience today with Marco. He greeted us at the door with a smile and information on this months sales & promotios. After a 10 mins conversation he led us to the dining room and kitenette set we were looking for. I would highly recommend asking for Marco at Ashley Furniture Store.

I was very pleased with service I found exclusively what I was looking for

Beware! It was not disclosed at time of purchase that there are two options for delivery service. During our purchase process, they discussed a delivery charge, which we assumed was non-negotiable, however they did not make clear that there are two service options under the classification of "delivery charge". The service that they automatically apply to your bill is called the White Glove Delivery service which includes the moving and assembly of the furniture and is VERY PRICEY ($250 for our couch). The option they don't tell you about is the Door Step Delivery service which is completely free but does not include moving or assembly. Therefore, if you are capable and willing to carry the furniture inside your home from the porch and assemble it make sure you clarify you want the Door Step Delivery service at time of purchase. Had I known this was an option I would have chosen this.

Working with Ashley furniture has been a nightmare. We were supposed to receive our furniture a week ago. We received a few items today and are not receiving the rest for another two weeks. When the bed was delivered today, they knocked over a plant and chatted it. They also hit our sewing fan. You can’t call a location and talk to a manager. I keep on getting the runaround from everyone. Years previous I have not had these issues but now I don’t think I would ever purchase anything from them again.

DJ was very helpful and pleasant to work with in our purchase!

Wonderful customer service. Superb product.

Had a couch delivered to our brand new house and the delivery guy damaged our ceiling in 3 different places carrying it in. I contacted both the store and the number they gave me as soon as the delivery guy left. The response I received is they used a 3rd party delivery and it was on them. It was delivered and damaged on 3/20. I still have not heard back from either the store or delivery party on what they will do to fix the situation. Would give zero stars if I could. Will never do business with them again since no one wants to take responsibility.

We came in to look, not expecting to make a purchase. Marco and the team are fantastic! They treat you like old friends, and make the whole process quick and easy. We are very happy with our purchase! I highly suggest this store. Great job everyone!

Cayden was very professional, but down to earth! He did not try to pressure me into buying anything other than what I was there for! Wish I could give him 10 stars! Best experience w/a salesman, EVER!

When Ashley delivered our couch, they damaged the ceiling of our brand new home in three places. We called the store and Ashley’s Customer Care for help on day of delivery (March 20th) and we’ve still received no response or resolution. When something goes wrong, Ashley takes zero ownership of the issue. We had planned to spend a lot more with Ashley to fully furnish our new home but all future purchases will now go to a competitor based on this experience. Nobody at Ashley cares when they screw something up. Buyer beware.

Great shopping experience. Salesperson, Joe Morante was professional, friendly and was diligent in finding the loveseat that worked for me & my budget. Delivery is next week, at my request. So far, I'd recommend Joe & Ashley Furniture.

(Translated by Google) I loved my armchairs. They're good quality. Gina Staton helped me buy them online through her catalogs. She was super kind! I love this store. Almost all of my furniture is from here. 🥰 (Original) Me encantarom mis sillones son de buena calidad Gina Staton me ayudo a comprarlos en linea a traves de sus catalogos fue super amable! Me encanta esta Bodega casi todos mis muebles son de aqui 🥰

Julie was so affective and helpful. She cared about helping me find just the right item!!!

He was outstanding!!! I bought a lot of furniture over the years and he is the best of all❤️

We came in looking for a dining set and we were greeted by Jen. She was so great and helped us find what we needed and helped us with other things in the store we were looking to buy in the future. Thank you Jen for going the extra steps in helping us. Cathy and James.

Jennifer was very helpful

Devin did a great job helping. He took crucial measurements. I feel like I got a great deal. I have been looking for several weeks. Told him what I wanted and he took me straight to what would work.

The entire process was easy and seamless. Michael was very helpful! Thank you! I can't wait to get my new bedroom furniture!

UPDATE: On day 4 now. STILL NO CALL from the upper management as I was told. Don’t go to Salesman Mike or the Manager Austin. NO ONE has reached from this location. Went in to the location in Castleton just to browse as we are buying a new home. A salesman, Mike, came up to us. We advised we were just looking around for now to get an idea for our new house. He tells us about a new home buyers option where we can put a HOLD on some items WITHOUT it going on our card. We asked him THREE separate times if this was going to go on the card because we cannot make any big purchases at the moment. EVERY time he told us NO IT WOULDNT. I check my card half an hour later, lo and behold IT WAS ON THERE. He told us nothing was finalized so we wouldn’t be charged. And added items we didn’t ask for and pressured us into it. Bunch of lying STRAIGHT TO OUR FACES. The sales manager clearly doesn’t know how credit works either. He told us “it shouldn’t change your score. When you opened the card initially it’s ran. It won’t change.” Currently in the process of trying to cancel our order thanks to all the lies. I don’t recommend this location. I don’t recommend the sales guy. I don’t recommend the manager who doesn’t know how credit works. Currently waiting on a call from a higher up manager.

Everyone at the Castleton Ashley Store was super friendly and very professional. We got the couch we wanted and everything was completed in a short time frame. I highly recommend this store!

I was met by Caden who pointed me in the direction of the recliners for which I was looking. He let me wander through initially on my own. He came back to inquire if I was doing ok and if I had questions. He was able to answer the questions I had, helped me realize the wonderful qualities it has, and was upfront about pricing

Thank you for all the help choosing the right fit with the modular pieces for my sofa. I came in today after my last visit and purchase of the right dining table for my needs was so successful. Will continue to look to Ashley for any other needs.

My husband and I went into Ashley Furniture to look for some furniture for our new home and was greeted my salesman name Marco. From the beginning to the end it went smooth we found everything that we need for our new home and Marco was very nice and professional.

The salesman was very informative and helpful. Also he was patient.

Greeted without pressure - much appreciated Manager found us and offered a bundled deal if we purchased and we felt comfortable & purchased

Joe was very helpful and patient.

Kayden was a wonderful salesman. He really went out of his way to be as helpful as he could possibly be. I will continue to go to him, and also refer people to him. Thank you Kayden!!!!

Excellent experience! Great selection and staff were very friendly and helpful

shopping here was a great experience. they were very helpful.

Malcom is great. He’s not pushy, he stays with ya, gives you his best advice. The store had the selections we were looking for, so I’m happy with the purchase. Now the delivery- eh- little long but not much can be done about that. First time purchasing with Ashley’s- we’ll see how well the couch holds up!

He was a wonderful salesperson, had patience and helped me so much. He is great

We worked with Devin. He was friendly and knowledgeable. We had a great experience.

The service was excellent.Jennifer was very helpful with our purchase.

My experience was excellent and Tiffany was very helpful and beautiful to work with thank you so much

NO STAR…. BUYER BEWARE: I bought a $3000 couch. The delivery drivers damaged it and got it dirty when they delivered it. Ashley sent a technician out a month later to spray chemicals on it to clean it. The chemicals can make my couch smell, change color of the fabric, and soak into the couch cushions. They won’t replace the pieces that are damaged and dirty. The technician laughed and said the delivery drivers do this all the time. So if you don’t want damaged and dirty furniture do not buy from Ashley Furniture.

I went to Ashley looking for a new couch. I found just what I wanted with the help of Malcolm Wayne. I had a lot of questions and he answered everyone of them. I didn't feel pressured. I told him I was looking around different stores but asked for his business card. Needless to say, I couldn't find a better quality couch for a better deal. I returned about an hour later and bought a new couch! Malcolm was very personable and he made the purchasing process easy. I appreciate all of his help....I highly recommend! Thank You!

As a first-time homebuyer, my experience with Ashley Furniture has been nothing short of disappointing. I invested over $10,000 in furniture, only to face a series of frustrating issues from the start. To begin with, Ashley’s communication system was overwhelming, with their chatbot texting and calling relentlessly, sometimes placing orders for multiple delivery dates without clear explanations. Additionally, every representative I spoke with—whether in the office or on the phone—provided inconsistent and conflicting information, further complicating the entire process. When my master bedroom furniture arrived, I immediately noticed a significant issue: one of the drawers was stuck and wouldn’t slide out. Ashley’s response was frustrating, as they requested a photo of the malfunctioning drawer before proceeding with a claim—something that felt unnecessary and time-consuming. Fortunately, the situation was eventually escalated by a representative, and the issue was addressed. However, the problems didn’t stop there. Shortly after, I discovered that the full-size bed I ordered had screws that weren’t properly attached. To make matters worse, the queen-sized box spring I received didn’t match my order for a full-size box spring. It was also delivered unassembled, despite my order clearly stating that assembly was included for the entire set. When I attempted to assemble the box spring myself, I found that several screws were missing. I am still waiting for a $900 refund for a chest that was never delivered, which has now been delayed for over three weeks. Based on my experience, I would not recommend Ashley Furniture to anyone. The lack of clear communication, poor product quality, and delays in resolving issues have left me extremely dissatisfied with my purchase.

Don't order furniture from Ashley online. I had to pay $430+ for the return shipping when the product that got delivered was damaged. I was told I could not return the damaged product to an Ashley store. When I asked for reimbursement on the shipping costs, I was told there was nothing they could do and that I was responsible for it. Very poor customer service and a policy that makes 0 sense.

Fantastic experience- DJ is amazing and listened and guided us spectacularly. If you need new furnishings check out Ashley’s and ask for DJ Holifield

Marco was very helpful and answered all of our questions. He made the whole process of purchasing a sofa and love seat hassle free. Great job Marco!

We recently purchased a new sofa and dining room set from Ashley furniture in Greenwood Indiana. We want to commend Crysta Thaxton on her outstanding salesmanship, product knowledge, and patience during our decision making process. She made our shopping experience very pleasurable.

We had such an enjoyable experience purchasing several pieces of furniture for our home. Our sales associate, Cayden, was professional, attentive, friendly, knowledgeable and thorough. I highly recommend Ashley’s and Cayden.

After a disappointing kitchen table & chairs purchase a year ago when the warranty company agreed to replace the ENTIRE set when only ONE chair was damaged, the in store credit worked like a charm for the purchase of another table set.

Straight forward process and decent pricing on selection

Excellent experience at Ashley today! Friendly, helpful, and respectful salesman and manager. I’ll be back!

Great sales help. Delivery was excellent and earlier than expected which helped my daily work

It was a great experience. Devin Walker was so very helpful he made it a great experience. I would highly recommend Ashley furniture and Devin Walker for sure.

Great selection and expert sales help from Cayden!

Salesman was very knowledgeable about the furniture and took the time to explain materials and the durability.

Julie was very friendly and professional! She was never pushy and very helpful!

Joe was very knowledgable on the couches we were looking at and helped us to reach the right decision on our purchase.

On time delivery, respectful of property, quick assembly. Thank you

I stopped by Ashley to look for a recliner and I was was greeted immediately by Marco. Great guy who couldn’t have been more helpful. After leading me to the recliners he gave my wife and I about 15 minutes to look everything over and returned to help us with a purchase. What a great salesman. Tell him I said thank you!!

Marco was knowledgeable and helpful! So thankful for his input and advice. We will be back!

Cayden was very knowledgeable, helpful and friendly. He was completely excellent. I was disappointed that the store doesn’t have samples of the material the sofas are made with. If a store does not have specific sofas on display, they should have fabric samples in the store.

Mike was fantastic in helping us set up a new couch! From the very beginning, I was thoroughly impressed and delighted with the entire process.

Terrible management

Quick and friendly

Best sales experience with any company. Marco was so easy to work with and very knowledgeable about every product. He wasn’t pushy nor trying rush us to make a decision.

Good service and good Products

Jennifer was great in helping me with my new bedroom purchases!

Great experience, great place friendly people

Marco was the best!!!

The wonderful young lady Julie was so helpful! She found the perfect mattress for me.

Ashley has one of the widest selections of high quality furniture in a variety of styles and affordable pricing.

Awesome service. The salesman was very knowledgeable and helpful with all of the questions we had.

My original post was positive however after having issues with my purchase I have to change my review. The sectional sofa and ottoman was delivered and was way too big for my living room. It blocked the two entryways into the living room. I called and spoke with someone who told me they couldn't refund cash but I could do a re-select and someone would call me. A week went by and no one called so I called back and talked to someone who told me I couldn't do a re-select without sending pictures proving it didn't fit. It did fit...just not properly or proportionately. I asked to speak to a manager and she said one would call. They have never called. I will never buy at Ashley again. Ever. It is clear they are not interested in customer retention and are solely interested in one and done money deals. This is very short term thinking with myopic vision. I am sure they'll be filling bankruptcy at some point with this kind of shoddy customer service. ************************************** Original: Michael Chislom at the Carleton location was excellent. He was a really good listener and knows the stores merchandise well and was able to help me with my sofa purchase. He had a great personality and was helpful, friendly and very professional. Great experience 🌞

Best experience ever, you have to ask for Devin, he was super helpful. Helped me find exactly what I was looking for and was such a great help with the process.

I’m so happy I chose to go into Ashley Homestore! Julie and DJ assisted me with ton of knowledge, patience, and a hassle free experience. I felt so comfortable with them and I left with a great sofa and new chair! The furniture is great quality and exactly what I wanted. I would recommend this place to anyone.

I really enjoyed looking around your store! I found exactly what I was looking for. Julie Pinson was a wonderful help. I can’t wait to get my new table and chairs!

Devin was very professional, knowledgeable, understanding, just terrific! Thank you

Ashley sales employee was very nice & helpful with ordering a table I saw on line. He was very polite, knowledgeable & detailed in checking to make sure all pertinent information was correct before submitting my order. He followed up before I left with making sure I knew what phone number to call with questions or problems & important information when my table is delivered. I will be shopping there again in the near future. Thank you!

Malcom was great. Answered all my questions. Very helpful

Great experience

Ashley has done it again! Exceptional service AND great quality with many options. We found exactly what we wanted.

I was looking for living room furniture and they were open, honest, kind and efficient. I love my selection of furniture and store.

Very smooth with reasonable prices.

Great folks to do business with , they made everything simple and we're extremely helpful

Very nice sales person and manager! They help me find what I wanted…. Will go back!

Our salesperson Tiffany was very friendly and willingly answered all our questions. Once we decided on the table set we wanted she quickly completed the sales agreement and explained everything to our satisfaction.

I purchased a new sofa. Mike our sales associate was very helpful. It takes me a bit of time to make a final decision and Mike was very patient. This was a great buying experience and I will recommend them to everyone.

We were able to find the pieces of furniture that we were looking for. Marco assisted us in finding what would work best, and found us options when others weren’t available. He was also very patient as we went over our options.

Individuals are wonderful at this store. You could do a little more work on your delivery persons

Our salesman DJ was excellent. Very professional and helpful.

Cayden was great! Knowledgeable and very patient with us! Wonderful experience.

Mike Chislom "Big Mike" is awesome! Very knowledgeable and great customer service. He took the time to sit down with us to figure out everything we wanted and made sure we got a great deal! We will definitely be going back to see him for our future furniture needs.

Great deals!!!

DJ and the entire staff were so great! My sister got a nice dresser at a great price!

Great furniture for the price. Sales person was friendly and not pushy. Our purchase took less than 10 minutes. So far so good.

Malcom was very friendly and professional even when I was pushy on my negotiating. Had a great line about me having to ask my wife first 🤣

My sales rep Julie was very knowledgeable and helpful through the process of purchasing a couch for my home!

Tiffany did a great job explaining the beds

I have purchased from Ashley two different times in 10 years. Each time delivery has been a nightmare. This current time, they only put half my order on the truck and I found out the day off! I then rescheduled for another day and guess what! The order wasn’t on the truck again. They have done nothing to accommodate me and my next delivery date is over 2 weeks away! They offered for me to pick up at the distribution center which is 45 min away and only open when I work. I am NEVER buying from Ashley again.

I dealt with the most pleasant and accommodating sales associate, Damani Peebles.

Thanks Devin! Excellent customer service. 🙌

Had A Pleasure Of Shopping With Ashley In Castleton As The 2024 Indianapolis Colts 5k Shopping Spree Winner And I Must Say The Staff Was Super Welcoming, Brian Was Extremely Helpful With Helping Me Prioritize The Things That I Wanted Most And Helping Me Stay Within My Budget. I Got Everything That I Came In Hoping Too Get And I’ Am Extremely Satisfied And Grateful. For The Indianapolis Colts And Ashley Furniture For This Wonderfully Opportunity. It Was A Beautiful Blessing For Me And My Family.

Pleasant experience!!

I usually do not post reviews, but this place is complete trash. The delivery team is the worst part about it. I ordered in store a bed set this consisted of a bedframe, dresser, nightstand, and a mirror that is supposed to be attached to the dresser . It was set for home delivery And everything came except for the part I wanted the most the mirror. The delivery man brought everything in except for a mirror. He was not going to inform me that it was apparently on a whole Nother truck and would be supposedly coming later. The only reason he let me know that is because I asked myself where is the mirror that I paid for? he kept saying that his supervisor was bringing the mirror in another truck and will put it together himself. How does that even make any sense? He then had me confirm that the truck would bring the mirror later the same day and had me sign something. I then received an email after he left of a delivery confirmation on this delivery confirmation, it said that everything was delivered, including the mirror and then it had pictures of everything that was delivered yet there’s no picture of a mirror so why would you check that off and try to confirm it. What type of scammers is Ashley furniture hiring? we wait just to see if what he said was true and of course it wasn’t no other truck came so we proceeded to call the customer service line. at this point me and my grandmother are playing phone tag with these people because why do we have to call multiple times and why are we getting multiple different answers which are all a bunch of lies!!! one person is telling me that it is no longer coming today and that I now have to fill out a form because these delivery people lied. While another person is telling us that it is on its way and that the truck is still coming today to drop off the mirror that I spent MY MONEY on. as a delivery person is it that hard to just give me every single one of my items???! now I’m over here stressing these customer service people all they did was lie because nothing that they said was true and nothing that they said happened. We then tried to call the actual Ashley furniture store that I purchased the stuff at and the manager had an attitude and every time we try to talk and explain the situation we were cut off. I don’t know what type of people are a part of Ashley furniture but they are nothing but MONEY HUNGRY LIARS. These people do not care that your stuff will go missing. these people do not care that you are wasting your money and your time because I literally had to take a day off of work for this delivery just for everything not to be here??! I am stressed and I am irritated that nothing has been done.Will I ever get this mirror? I do not believe so either I need a refund or I need what I paid for NOW!!! BEWARE OF THIS LOW DOWN DIRTY COMPANY!! Update: They finally delivered the mirror but of course they still did something wrong because these people can do nothing right!! All I see is them scrurry out of my house and when I come to see the mirror I look over and one of my items is on the floor broken. These people broke my property didnt say anything and ran out the door before I could notice!! DO NOT DEAL WITH THIS COMPANY OR THESE PEOPLE!! They use the most sketchy trashy delivery drivers known. NEVER AGAIN!!

This is the 3rd time we have purchased furniture from Ashley. Our sales rep DJ was very nice and gave us time to look around. Once we settled on a chair and loveseat he was very professional and helpful in finalizing the sale. Thanks DJ and thanks Ashley Furniture. I’m sure Will will enjoy our purchase for years to come.

Found what we were looking for and DJ was very helpful, and got us a great price as well.

Marco was very helpful and personable. He was not pressing but attentive to our needs. He found the perfect living room set for us and our dogs.

Very smooth experience to buy a few items of furniture with very competitive prices and nice showroom.

Devin was pwonderful - professional and responsive! Appreciate how he took care of multiple customers, making sure everyone was taken care of promptly. Excited for my sister’s new leather reclining love seat!

It was easy to find the right sofa and Marco made it even easier!

Jennifer was extremely helpful without being pushy. She responded to my inquiries in a timely manner, providing me with all the info I asked for and more. You could tell she was very knowledgeable about the furniture as well. She also took the time to provide me guidance based on photos of my space. I highly recommend working with Jennifer!

Zero Stars. Buyer Beware. Please don't ever shop at Ashley Home Store in Castelton Indiana. This is the worst ran company I have ever dealt with. Partial furniture deliveries, stained furniture when delivered, they put a hole in my wall upon delivery, countless lies on when the rest of my furniture will be delivered. A human being will not call me back after several attempts on their horrible chat box feature. I was told by a human they would cancel my delivery of the remaining furniture items and come pick up the furniture out of my house and issue me a refund. Nope, the software can't understand that. I still gets texts that they want to deliver canceled items. I will be contacting the Better Business Bureau and filing a complaint. Please please please don't shop here.

Malcolm Wayne was amazing and beyond patient with me. He was so knowledgeable and was able to answer all of my questions.

Joe was an awesome sales associate and helped make it an easy process to buy some floor samples at a great price.

Joe M was an absolutely great sales person. Very knowledgeable and answered every question I had. Gave me space to make my decision. He is an asset to Ashley's and I hope he is appreciated. I certainly appreciated him.

We have shopped here for years, affordable and great service. We worked with big Mike this time. Such a great help, not pushy, and super nice.

Got a good deal on a leather loveseat, it was what we wanted. Would have gave a five. But their delivery was outrageous!

Left me alone to browse, which I love. Very friendly and helpful staff. Would recommend.

Devin was such a pleasure to work with. He was knowledgeable about all the furniture and was able to show us the perfect matches to what we were looking for. We can’t wait for delivery and see all the new pieces in our home.

Malcom was our salesman he was extremely helpful. He wasn’t pushy but listened to what our needs were and what we were looking for. Quick and efficient. Thank you Malcom for making this an easy process!

Salesperson professional and not pushy. Super helpful in finding something to match my needs and budget.

DJ was great. Was not pushy at all and left us alone, but was there when we had questions.

Cayden Benoit did a great job of showing us around, answered all the quitions. Helped us pair sofa and coffe table and bed set. We are very happy with his service.

Store was not very busy. Several sales folks sitting at the desk chatting. Two salespeople walked past me and never addressed me. I walked past the desk and at no time did anyone offer to help me. I had to walk to the desk to ask for assistance. There is just very little effort made to help me as a customer.

DJ is AWESOME!! He really took the time to find something that would work with our tight space.

Michael Chislom was helpful, patient, and professional.

Devin Walker was great

Marco was wonderful. He was super helpful.

Benjamin did a good job helping me

Great customer service, allowed me to look without being down My back

I'm not a fan of stores that have employees working on commission. It seems like they don't understand the words I'm just browsing at the moment. With that being said, it was still a nice experience!

Ashley was very patient and informative. If she didn’t know an answer to a question, she found it from someone else. Highly recommended.

Wrong chair delivered. Need to reorder the chair that was purchased as it is out of stock. Could take 3-4 weeks to deliver. Customer service was nice and doing all they can, but makes no sense why the wrong chair was promised and delivered. Mistakes happen but this is very annoying.

Had a great experience here with the help from Joe! Would recommend him and this location to anyone

Quick. Efficient. Helpful. Transparent. Grateful for how DJ thoroughly explained everything for us for our recent purchase and the experience was top tier. We appreciated the attention to detail to the point of spotting the color we were thinking for the furniture would actually be different then what we initially saw because of the lighting and he made sure we saw a true representation before ordering.

Exceptional and efficient service. I would suggest adding a printer or two but other than that great service.

Didn’t take 5 minutes to order a new remote for my bed. Thank u very much

Just bought a house and looking for furniture and got recommended to come here. So we walked around the entire store for over half an hour, sat on many couches, took photos of couches we were interested in, and ignored by every worker. They look at us and walk away to help others. A few of them were even sitting down on couches laughing and joking. So I’d say they’re judging by looks. I didn’t even get a ‘hello’ or anything from anybody.

Jennifer is the best....

We had wonderful experience with great customer service and we got an excellent price. Thanks Marco and Michael P. For your help!

Was told that exterior damage was covered on the dining table we purchased and part of the $500 warranty we paid and come to find out that there are numerous exclusions that make it challenging to get anything covered. Have been a long time Ashley customer and will now heavily avoid and not recommend. 0/10

It was an absolute pleasure working with Jennifer who was very knowledgeable and helpful in helping me pick out a new mattress. And Devin who helped me with home decor.

Austin and Marco were very helpful and professional. A breath of fresh air to receive such great customer service these days:)

Joe was phenomenal helping us choose new furniture for our next home! Will definitely be visiting again when the time comes!

Cayden is the man. Got me approved for an awesome new couch with all the fixings. Highly recommend this place and Cayden specifically!

My visit was good. However when I asked for the product the Ashley app said was in stock at that store, I was informed it wasn’t. I still purchase it and I’m waiting for the delivery date.

Buyer Beware! Do not buy furniture from Ashley! All orders end up with an issue and customer service is absolutely terrible! We ordered an entire bedroom set in September which was delivered. However, there was a defective part that we were told could be replaced in 3-7 days. Based on this, we accepted the delivery. Now, over 2 months later, we have been given run around after run around and excuse after excuse, with no known date for resolution. We continue to sleep with the mattress on the floor and several thousand dollars worth of furniture not in use in corners of the bedroom. Unfriendly and unhelpful customer service personnel have no answers and act like they do not care and we are the problem. There is no follow-up and when you do call them, you wait forever to just be treated like crap. We are now trapped because we accepted the delivery - so supposedly no returns! Please spend your hard earned money someplace where the customer is a priority.

My work gave me a budget of $300 and the manager was so helpful and able to get me. A loveseat delivered to the office for that budget.

Joe M. was amazing to work with! So helpful and patient with me!

Devin was fantastic, highly recommended

Back in September, I ordered a mattress. The order was repeatedly postponed over the course of two months. Sick of trying to schedule around their repeated rescheduling, I decided to cancel. Across several days I reached out to them through the only means that they will provide, which is via text message. I kept getting disconnected mid conversation with some automated system, before finally being able to cancel with them over the phone and get connected to a human being. I was advised not to worry about returning any of the complementary Labor Day special swag by the phone associate and that the billing account was closed. In the meantime, I have a new in box "mattress protector" for a mattress that I never received sitting in my office. I was billed $400 for it today. I called the store, and they told me all items are non-returnable. And then I was advised to call the issuing credit card company to dispute the charges, which can take "up to 60 days", and then the vendor has 45 days to do an investigation. I will be dealing with this probably throughout next year, and it has already impacted my credit score in the meantime, because that is how I was notified about this. This went from "I will wait until after the holiday season because I work in sales and can't schedule time to receive it" to "I will never in 1000 years to business with this company ever again" really fast.

Very helpful staff. Great sales.