Ashley Store Kokomo, IN
Ashley Store
Store hours
Open today: 10:30 AM - 07:00 PM
About Ashley
Ashley Store is the largest furniture retailer in the U.S. and one of the world’s best-selling furniture store brands! We are more than just a furniture store, we are a member of your community! Ashley Store Kokomo is locally owned and operated!
Store Details
The Ashley Store in Kokomo, IN is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Purple, Sealy, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
Customer Service
In-store offers
What our customers say
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Lisa was great!! Enjoyed working with her. She was patient while browsing multiple bedroom suites.
We came to look at mattresses and Lisa was extremely helpful
Lisa was amazing, we bought the boyington, Rollz Royce of furniture, she went above and beyond when we came in looking provided my son with a toy to help keep him calm so we could discuss everything. She was amazing.
My husband and I met a very great person named Lisa here at the Ashley Furniture home store. She was very knowledgeable about the prices and quality of the furniture. She was very patient and helpful, she took her time and gave us time with no pressure at all. She also helped me with picking out the right lamps, rug and end tables that would not only match furniture but also our flooring in our family room. I would recommend her to anyone looking to purchase furniture. Such a fantastic lady!
Lisa was so helpful in helping us complete our home with our new couch. We are very thankful for her help!
What a great experience. Lisa is amazing
Living Room set, Lisa was a great help in making our selection. She pointed out things that maybe we would not have necessarily thought about .
We had a great first experience at Ashley. Lisa went above and beyond. The store is massive and their selection is top shelf. We are so happy with our purchase.
Lisa was such a breath of fresh air. Gave me A+ service. I look forward to my beautiful furniture ☺️. Thank you!!!
Lisa was amazing!!!
Went in shopping for a new chair and sectional. Lisa was absolutely amazing and knew what we were looking for! She went through all of our options! Hands down best service we've gotten at a furniture store!
Shopping for new bed and found one Lisa recommended the purple pillow and it feels great can't wait to use also very informative on the product and we where able to pick out something with wife and I could agree on! Thank you Lisa!
Lisa was absolutely amazing!! She was very sweet and super helpful!!
Lisa was exceptionally professional and provided outstanding service. My fiancé and I were thoroughly impressed and would highly recommend her for future transactions.
My gf and I were looking for a couch that fit our needs and FINALLY found one with LISA! She was so helpful and understanding of what we were needing and we found the perfect sectional for us!! She is amazing! Thank you LISA!
Lisa was so helpful and great to work with!
Lisa was very helpful in finding what I needed today.
Came to the store looking for some living room sets Lisa helped me as soon as I walked in the store and stayed with me until I walked out. Lisa was super helpful with picking out our new set
Great service, professional and courteous. Lisa was great and very helpful!
My wife and I were in the market for a new couch. We were very particular on all the details on it. We were very warmly greeted by Ms. Lisa Burthay, who was so very kind and listened to what we had in mind. She showed us many options of what we had in mind and helped us so pleasantly decide on our new couch and loveseat and we of course even decided we had to get a rug to accent it. Thank you Ms. Lisa at Ashley for your tremendous assistance as well as making our visit graceful, delightful, and informative!
While working with Lisa B. she made sure what was discussed the previous time I was in the store to make sure we were on the same page as to what I was looking for! She listened to what I wanted and at the same time gave her thoughts on the inventory available that she knew so much about making sure that I was exploring all the options I had available to me! She made me feel like I was the only person in the store and that all my wants, requests and desires were exhausted before I left the store!! When I left the store I felt like I was heard, I felt validated in what I was looking for and Lisa B. was a very attentive sales representative of Ashley who made me feel so comfortable in my purchases that I will be back for future purchases!!!
Very nice
Lisa is amazing and awesome. We shopped many places and she exceeded our expectations. Visit her today!
Lisa was fantastic to work with!
Lisa at Ashly in Kokomo was amazing my wife and I were very satisfied with her help highly recommend
The staff at the furniture store is incredibly helpful and knowledgeable. I appreciate their welcoming approach and the freedom to browse without feeling pressured. The store layout and lighting create a comfortable atmosphere. Delivery was straightforward, and the delivery team was friendly. I highly recommend this store for all your furniture and decor needs.
Lisa Burthay, that you for your help today!!! Can’t wait for the living to come in.
Lisa did amazing on getting use hooked up on a new living suit and a brand new rug.
Lisa was amazing
Lisa was amazing helping us find a beautiful couch and tv stand!!
Lisa was a great help! She answered all of our questions.
Best sleep I have ever had with the purchase of the purple Mattress and pillows . Special thanks to Lisa for the time she took on the sale side and the delivery guys on the delivery very professional and informative on the mattress and how it would perform after delivery. The mattress only gets better every day . I could not be happier with this purchase. Thank again to Lisa and the team. Best in town in my book.
We went in today to purchase a new living room set and mattress. We had our two young daughters with us and Lisa B made out experience extremely easy and fun. She helped keep our girls busy so we could look w out feeling rushed. She was not pushy at all and was very understanding. We appreciated her help more than she knows! Highly recommend shopping at Ashley and having Lisa's help!! 😊
Lisa was super helpful when we were in the store. She made sure to take time to answer every single question we had. Couldn't have asked for a better person to help us with our purchase.
Thank you Lisa for helping us find the perfect couch and dining table today for our new house!
Lisa Burthay is very nice and professional helped me as soon as I walked in the door thank you so much!
Lisa was very helpful and was great to work with
I had shopped here over a year ago and worked with Lisa. At the time, she had helped my husband and I get an idea of what would work for us when we were ready to move. A year later, and she remembered us and picked right back up where we had left off. We ordered our furniture for our new home and could not have loved the experience more. Definitely was less of a headache than we were worried it would be. Would definitely recommend stopping here if you’re looking for great customer service!
Lisa Burthay was so helpful! We were able to choose a mattress and bed frame and she saved us so much! So appreciated!
Lisa is very kind and helpful! 😁 she made finding a new couch very simple.
Lisa was lovely. Very helpful and kind. We are leaving very happy.
Lisa provided her expertise and excellent service with furnishing our new house!
Lisa Burthay always does a fantastic job taking care of our furniture needs. Wonderful service as always!!!
Went in to find a love seat and met Ben Wilson. He respected my budget and within 15 minutes found one in stock, in a good color and style. He even made sure it was pulled and ready to pickup when I got there! Great guy, highly recommend! Thanks Ben. Update… Ben did it again! He found me the recliner that matches and it’s soooo comfortable. Once again, ready for me when I got there. Very pleased. 5 more stars for Ben.
Quick, easy ordering! Lisa matched online pricing!
Came in today looking for a mattress. Lisa helped us find the perfect one for us. She was not pushy and very understanding on what we were looking for. Would definitely come back for her services. Highly recommend!
Lisa was super helpful with me in purchasing a mattress! I appreciated all the information that was shared with me during the process.
Great help from Lisa finding a new Purple mattress at Ashley. Thank you! Looking forward to a great night's sleep.
Excellent service! Price matched other stores, gave us multiple options to choose from!! Would highly recommend.
Thank you Lisa for helping us pick out our new furniture. Great people to work with.
Finally found an affordable couch for my new place!! Lisa provided me a great deal and I’m so happy to be leaving with a beautiful piece to my new home!!
Lisa is amazing! She has always treated our family great! We are new home owners in Kokomo and couldn't be more thankful!
Ashley's was a great experience, Lisa Burthay was super nice and helpful, found exactly what I was looking for !!
Lisa was great! Looking forward to my new bed.
The employees were very friendly. They had some nice stuff. Be prepared to pay a good I'm price for what you get. Not a very big selection on furniture.
Lisa was great! Found in stock great deal on what we were looking for and ordered something else!
I heard about the memorial day sale and rushed to Ashley. While there, I met Lisa! She is the absolute best. She was extremely patient with my children and worked through my indecisiveness with me. I was really torn between two bedroom suites. We pulled a picture of the flooring and talked through wall colors. She had great ideas! I'll be back. Thanks again Lisa!
We had a wonderful experience with Lisa B! She was extremely helpful and worked with us on our new bed and furniture.
Lisa was so wonderful and helped us find everything we needed and talked us through the process. Definitely will be back for more furniture needs.
Lisa, did a great job helping us ands answering all our questions
Lisa was knowledgeable,answered all questions and listened to all my needs !AND VERY PATIENT WOULD ONLY WORK WITH LISA AGAIN HIGHLY RECOMMEND HER FOR ALL YOUR FURNITURE NEEDS!!
Lisa and Syndney were great
Lisa was great she made my experience such a breeze & was very informative about my purchase!
Great experience with Lisa! Will always ask for her when I go in the store!
My husband and I went to Ashley Furniture and enjoyed our time picking out furniture due mainly to the GREAT customer we received from Lisa!! She is AMAZING 🤩 will definitely return and will always ask for Lisa.
We had a wonderful experience at Ashley Furniture today! Lisa was extremely helpful, knowledgeable and friendly. We will definitely be back! Thank you for helping us find a new bed, mattress and pillows.
Thanks to Lisa @ Ashleys for the wonderful help and prompt service with our new Loveseat!
Lisa was a huge help getting our new furniture
Had a wonderful experience with Lisa! She helped us with purchasing both our couch and recliner and couldn't be happier!
I would give them more than 5 stars, but 5 is the max! Cathy went above and beyond for us. I wish everyone that we interacted with in life was as sweet and caring as her. It’s awesome when you can walk in somewhere for the first time and be welcomed like your family and you have never met them. Cathy was able to find what we have been searching for and we have been searching for weeks. She is a blessing and a wonderful asset to the store. I was truly impressed with Ashley’s show rooms! So many different types of sectionals and couches, recliners. You name it! I would 100% recommend going and checking them out.
Lisa gave us a great deal on a table! Thanks again!
Everything went really good! Lisa was very good help.
We were looking for new living room furniture and Lisa was great to work with and made the buying experience amazing.
Great experience, thank you Lisa 😀!!!
Lisa was very helpful.
My Grandma & I went shopping for her a new chair & couch today at Ashley and Lisa took wonderful care of us! She was so nice & accommodating & listened to my grandmas wants & needs and wasn’t pushy at all. Would definitely work with Lisa again when shopping at Ashley!
Lisa did an amazing job!
Went to Ashley furniture for a new mattress and Lisa was a big help and she helped find the best mattress for our needs. We will return for future needs.
We had a great experience shopping for a new kitchen table & chairs; Lisa was Awesome! We will definitely be back. Thank you!
Wonderful experience purchasing a new mattress. Lisa was excellent providing great customer service.
Lisa was very very helpful. Very good service
I came in looking for a chaise and sofa and Lisa Birthday was AMAZING!! She took her time and was patient with me in finding exactly what I needed within my budget.
My wife and I just purchased the boyrington from Ashley and The sales person whose name is Lisa helped us out and she did a phenomenal job she was excellent and we are so happy to purchase this Boyington I can't wait to sit down and enjoy our purchase.
LISA , GREAT SERVICE VERY HELPFUL ON EVERY ASPECT
Lisa was very helpful today while we were in the store looking for a mattress for our son.
Lisa was very helpful and it was a pleasant experience.
I’ll did shop a package of a bed and the experience Lisa was good and accommodating the shop was easy and well explained good purchase experience😊
Lisa was great!! Very helpful and knowledgeable. Good selection.
Lisa is such a treat to work with! Wish we would’ve seen her the first time we went in!!!
Lisa was amazing with helping us! She was very thorough and made our experience great!
Lisa and Brian were both great helping us purchase and order our living room set! Big thanks to both of them for making the process quick and easy.
I was shopping with Lisa today at Ashley Furniture and she was great!! Very personal and nice.
Went shopping for bedding and Lisa made it so easy and inviting! Definitely going back!!
This was our first BIG furniture purchase and Lisa made everything so smooth and easy going. I would highly recommend them for any newcomers as well
Lisa did a great job helping us find the perfect living room furniture. She answered all our questions and took extra care suiting the process.
Lisa was amazing! Got us locked in for the sale price and helped us get a gorgeous couch into layaway for our new apartment! Excellent service!
Lisa helped on dining room table today
I strongly recommend asking for Lisa once you walk through the doors. She goes above and beyond, making sure that you have a pleasant shopping experience!!
Lisa was very friendly and very helpful
Lisa helped us find a great mattress to fit out budget, thank you.
Lisa helped me every step of the way, and made spending a lot of money a very enjoyable experience!
Lisa was super friendly, not intrusive. She was very patient with our indecisiveness and answered every questing we had. Very knowledgeable. It was a very pleasant experience.
Nice people and great store. We didn't find what we were looking for, but we could've spent a small fortune while we were browsing. We came away empty handed though, this time.
Went shopping for bedroom suite, Lisa helped me and was amazing! I will definitely shop here again!!
Lisa was fabulous from the moment I walked in the door. She made me feel welcome and not at all overwhelmed to be making a big purchase. I cannot wait for my new living room to arrive and then work on the next room!
Worked with Lisa. She was knowledgeable and easy to work with. Was a quick and painless process
Lisa was really nice! She helped make my experience smooth and easy!
Lisa did an awesome job on helping us find a sofa & a couple recliners.
Lisa was awesome! She was great!
Lisa was great and helped us get a good deal on a carpet to match our beautiful sectional.
Salesperson was pushy. She then became rude when I spoke up about not liking the construction of their furniture.
Lisa was very helpful and got us the best deal out there. Thank you so much
Great experience at the Kokomo store! Lisa was wonderful with helping us pick out our new Mattress, and Livingroom furniture! We will definitely will be back to this location!
We just moved to Kokomo, after a 15 year absence. Lisa assisted us with grace and professionalism, she knew exactly what we were looking for and we walked out, satisfied and happy with our purchases.
Lisa was incredibly helpful with our purchase of a new “purple” mattress & pillow. We will definitely be return customers!!
Lisa was very helpful and kind made buying a chair easy
Shopping for a mattress. Made the purchase with Ms. Lisa so helpful!!!
Lisa was awesome and helped us find all of our needs in a very timely manner! We will definitely be coming back.
Lisa helped us pick out the furniture of my wife’s dreams, can’t thank you enough!
This was the second time I have bought from Ashley, and specifically from Lisa Burthay. This time, I was seeking Mid-Century Modern pieces for my living room and bedroom. She took the time to find out exactly what I needed. In one case, the sofa I wanted had just been discontinued, so she found one that was very close in style, and was actually superior to my original choice. Her knowledge also helped match end tables and a coffee table from different collections in a way that looked great and had the functionality I wanted. Overall, Lisa Burthay is a delight to deal with, and I highly recommend seeking her out if buying from Ashley in Kokomo.
Our shopping experience was great, Lisa allowed us to shop around then was quick to assist once we were ready!
Lisa and Brian were great! Brian was patient when I arrived and had no idea what I wanted . He showed me several options for family room furniture and took his time with my order. When I came back to the store, Lisa drew up the contract and was very kind. Overall, it was a very pleasant experience.
Lisa went above and beyond in helping my family find the perfect furniture.
Lisa was great with us!
Lisa was amazing and helped us find the best sectional for our living room❤️ I’m so excited to finally complete our space!
Lisa was fantastic. She was kind and took the time to listen to our vision which ended with us finding the perfect couch for our home. Highly recommend her and Ashley Furniture!!!
Great help from Lisa! Can’t wait to get our new furniture!
Lisa did a wonderful job, she knew exactly what we wanted and the exact price of it! 10/10 would come back with the help of lisa!
Lisa was a great Sales Rep and accommodated our very picky needs. She did a wonderful derful job. We would recommend Ashley's to our friends and family.
Lisa was so helpful and patient while we made decisions on our furniture! We really appreciated the assistance!
The service was great and easy with the hunt for purple beds throughout the store. The kids with me had a great experience as well. Thanks Lisa!
Lisa and Mark were amazing to work with! We were searching for a mattress and found exactly what we wanted! Perfect experience and very clean!
Lisa was very helpful once we found the sectional and accessories we wanted. She took the time to listen to our needs and worked with my wife to get what she wanted.
We were shopping for a chair for mom and Lisa took great care of us. She was very patient with mom. I appreciate her help!
Great customer service,Lisa
Great experience with Lisa very knowledgeable and friendly no sales pressure when we purchased our tempur-pedic king size bed
Lisa was absolutely great, always so very helpful and knowledgeable.
Lisa was great very friendly.
Came to talk to Lisa about a Living Room Suite always GREAT to help She Knows her STUFF
Lisa was great! Got just what I needed! Thanks!
Absolutely loved my experience today. Lisa was so helpful in finding me exactly what we wanted.
Lisa at the Kokomo Ashley Store was great to work with! She was prompt to respond and help me pick out a mattress that we needed same day! Thank You, so much! We will definitely go back to purchase our table set!
Lisa was very helpful and nice.
We were looking for a bedroom set and Lisa was most helpful with our purchase.
Lisa was very helpful and a joy to work with.
We found exactly what we needed and Lisa was a great help!
Lisa was extremely helpful in helping me find the perfect mattress!
Sales person Lisa was extremely helpful with all the purchases we made today! She was very nice and sweet with all are questions thank you so much !!
Loved our experience, also we ended up so happy with the end result. Everyone was super friendly and helpful! Next room we do will definitely come from here
The best we love is Missy at the warehouse and Mr. Brian in the store is awesome
This was the BEST shopping experience I’ve ever had! Lisa was phenomenal and I left with everything I needed to furnish my new home! ALL Under budget! They took apart everything I needed to help me make it fit it my truck, even found cardboard to help cushion it for the drive home! I couldn’t be more happy with the customer service and treatment I received today. We’re going back to furnish my mothers new house aswell!
Lisa was awesome at helping us find what we need, got us a great price and saved us on our whole living room. With great personality. If I need anymore furniture I will definitely come back!
Lisa was great to work with. Super helpful & friendly! Will definitely be going back for my furniture needs
From the moment we walked in we received exceptional service. Thank you Lisa for all of your help. We are beyond excited for our new furniture.
My parents and I came in today to get a mattress but Lisa found us a great deal and we got a great mattress, bed frame, and nightstand.
It's one of my favorite furniture stores. They always will have something that you need or want for your home. The salespeople are always friendly and eager to help. The salespeople I have dealt with do not hover but are there to answer questions. The decorations and furnishings are if quality. The prices can be on the higher side for real wood furniture. It is an upscale furnishings store that is mostly affordable for the medium income family. Great showing Ashley!
Brian did an excellent job in getting us a new bed and mattress. He was so patient and informative when we were making a decision.
Lisa helps us find a new bed today. She was very helpful.
Lisa is the best!!!
Lisa was a great help!
Lisa did a wonderful job. With helping us pick out a new bedroom set for our teenage daughter. She worked very hard to get us the beat deals possible. We will definitely be back to do more business with them.
Very nice furniture, just didn't have what I was looking for.
Lisa provided a smooth and easy transaction. The furniture arrived quickly after ordering and looks great.
Lisa did an amazing job answering all our questions. She was so informative and knew everything about her products! She worked with us with everything we needed.
Lisa was awesome! Went in looking for a new bed, and she helped us find the best one! I'm so glad she showed me her particular favorite as it was the one we ended up choosing. Thank you, Lisa, for making us feel comfortable and answering all our questions. We will be back when we decide it's time for a new living room set in the future.
Thank you Lisa for great service!
Lisa was amazing! We found what we loved and she was able to get us all that we wanted so fast! Highly recommend!
We were in your store today and spent some time with sales person Lisa. My wife and I very much appreciated Lisa’s professionalism, knowledge of the products and your services. After some time we purchased 5 items feeling fully informed and with out feeling pressured. Ashley was the first place we shopped and felt we didn’t need to look further. Lisa is an asset to your organization Thanks much Lisa, Shawn & Michelle
Went to Ashley furniture looking for a new living room set. Was met by a Gentleman by the name of Brian and he was excellent to work with.He went above and beyond by price matching and giving us the best deal possible. I highly recommend this store and Brian to anyone.
Lisa was fantastic with our bedroom purchase today ! Love Ashley in kokomo !!!!!!!!
Today just bought a sofa with Lisa . We had a great experience. Thanking you for helping us finding a sofa!
10/10 recommend! Marcus and Tate are absolutely fantastic easy to work with and definitely went the extra mile getting my couch in my house! I cannot say it enough how much I appreciate them and if we ever need more furniture I'll be requesting them! Thank you again guys!!!!
Lisa is absolutely AMAZING!!!! Love our local store and the options they provide. I also love the patience they give you while making your decision. There’s no pressure at all! We’ll forever be an “Ashley” family. 😊
Lisa our salesperson was great. The experience was great too. Got a good deal on the sofa we bought!
Like I said. Since covid everything too high but got a few nice items.
Honest, great selection and friendly knowledgeable service A++
Lisa was very helpful and joyful and explained everything very well she was the best Salesclerk ever. Thanks Lisa!
My wife and I recently bought a house, and coming from a 1 bedroom apartment, we had a lot of furniture to buy. Ashley had the best deals in town, and the friendliest service. Lisa went above and beyond and even helped us with interior design ideas. Couldn’t have asked for better service!
Lisa was wonderful. Very knowledgeable of furniture and weighed the pros/cons with me. Very friendly and not pushy at all towards purchasing anything.
Lisa was fabulous! Knows her stuff, no fooling around! Highly recommend! Thanks, Lisa!
Lisa was of great help to find our new furniture!
My experience was amazing from the time I entered to the time I exited. Cathy Amaya was such a good help and she made me and my families experience so much better. Cathy was very sweet and helpful throughout my experience. Thank you so much Cathy!
Cathy A was great to work with. She took her time and answered all our questions and helped us find exactly what we were looking for.
Cathy Amaya did a great job helping me find what I needed at Ashley Furniture.
Cathy was the first person to greet me at the door and waited patiently to help answer my questions. I was undecided on how to group my furniture but Cathy has a skillful eye for design. With her help and expertise and 30 minutes after the store had closed, it all came together perfectly!
Cathy did a great job of helping me out. I told her what I was looking for and she led me to what I needed. Highly recommend working with her. Thank you, Cathy for making this easy for me.
Cathy Amaya was my sales lady & had a charming personality mixed with great patience and zero pushy--Ness. A great help with friendly and worthwhile things to be aware of in regards to awesome pricing that if wasn't conveyed i probably wouldn't of bought anything---instead walked away with a number of items along with a smile on my face from her infectious personality. One classy lady!!
Cathy was awesome to work with!
Cathy was a pleasure to work with. She was patient and knowledgeable Fantastic!!
Our salesperson Cathy Amaya was very helpful in our purchase of two recliners. Highly recommend Cathy and the Kokomo Ashley Store!!
Very good selection and very helpful, we had our 4 kids with us while we were shopping and all the workers treated them GREAT
We came in just to browse for kitchen tables and a wonderful person by the name of Lisa showed us everything within our price category, after we debated she gave us all of the pros and cons to everything we were considering, the whole process took about 25 minutes and we were sold on our new six seater counter height kitchen table! She gave us the manager special on our choice and that took quite a bit off our price! We are thrilled and will be coming back. Such an easy process and we couldn’t be happier with the choice we made.
Lisa is the best sales associate I have had the pleasure of working with. She worked with me on design and functionality of my room. She worked with all of my color choices, making suggestions. 5 star all the way!!! Highly recommend.
Lisa was very helpful and fixed me up with exactly what I needed.
I purchased a total bedroom suit from Ashley‘s. Lisa Burthay was my sales person and did a wonderful job of helping me get that delivered and set up. A little later I purchased a small table and two chairs from Lisa and the delivery gentleman helped put it where I needed it and put everything so it was ready to use. Great service from the gentleman that delivered the table and chairs and also the bedroom suit. Made sure everything was the way I wanted it before they left. I really appreciate our store here in Kokomo,Indiana. thank you, Lisa Burthay for all your help!
Lisa Burthay was the best! Single dad working on my next move and had to buy a lot of furniture for me and my daughters. I unfortunately don't have the best design taste, but Lisa was there to help me find the right fits, designs, and related options. She also price-matched from other stores, helped me set up delivery, and gave me her card in case I need any further help. Highly recommend!
Lisa was great. Very helpful and informative and the young men who delivered were very helpful and placed my furniture and helped us store the old furniture. This is the second time we have bought from Ashley in three years. Overall pleased
Lisa Burthay was my sales agent for all items I purhased. She is very business like and knows her product. I absolutely love my mattress. Great nights sleep every night. No complaints and I will purchase there again.
We were moving down to Kokomo and we found Lisa who was a great help with finding our best options!.
Love Ashley furniture. Lisa is the best and helped me pick out furniture for every room in my house. Couldn’t be happier with the quality and the service.
Lisa was very helpful to our family. She was patient and informative while helping us pick our furniture. Also helped entertain our kids while we took our time! Love the set we picked.
We found the perfect sectional at Asheley Kokomo. Lisa was very helpful in finding us the right color, plan, and protection. Lisa was very knowledgeable and answered all of our questions. Always love going to Ashley Kokomo!
Was looking for a queen mattress. Lisa was very helpful and informative. Lovely experience in a beautiful store.
Mom and I went shopping for a mattress and thanks to Lisa we found a great one with adjustable base.
Cathy Amaya
Cathy was a great help, super nice person, it’s our to go sales person.
Why 5 stars? I found what I wanted online, so I didn't have to spend a lot of time shopping. Ordering took very little time for an even lower price than advertised. Took about 3 weeks for order to arrive, which I consider reasonable for getting what I wanted. Delivery time took place as notified. Delivery staff were great!!
Very good customer service with Kathy amaya
Ashley was very helpful and nice at helping me with my purchase of my new table
Ask for Cathy!!! She is very knowledgeable and offered us great design help ideas.
Cathy does a fantastic job for us every time. She cares and goes above and beyond for her customers.
Cathy took great care of us and gave us space to figure out what we wanted all while still being fully available for any questions we had. Would gladly shop her again for any of our needs.
Cathy has been great each time we visit the store she is there with a wonderful personality Thank You for helping me with my new dining set
CATHY WAS VERY HELPFUL WITH OUR PURCHASE, HIGHLY RECOMMEND HER ,THANK YOU
We was working with Lisa she was amazing. Go see here in the komomo store you will not be disappointed at all.
Lisa and Mike were awesome and we are walking away with the sectional that we have been looking for! Thanks again for making it easy.
Lisa was a great help getting mom her new mattress
Lisa was very helpful with assisting me in finding a new living room set.
Lisa was excellent to work with! She guided us to exactly what we needed in a short amount of time. For a great price we bought a great bed and are super happy!
Lisa made mattress shopping a breeze! She was a huge help and worked quick and efficiently. Highly recommend Lisa and the purple mattress!
My husband and I went to Kokomo, Indiana today and looked in Ashley Store for a Purple Mattress. Lisa helped us and I must say we we Very impressed.
Natalie from Ashley was so helpful with our mattress purchase. Answered all my questions and was not a pushy sales person. Thanks for making it a pleasure to shop.
we LOVE our new couch ! it came pretty fast and we got weekly updates. natalie was super helpful and got us in and out. delivery was also fast and clean 😊
Lisa help find the perfect mattress she was very friendly. I had a great experience with her.
Bought an amazing sofa from Lisa, thank you so much
Lisa helped us find exactly what we wanted within our budget
Was shopping for furniture for my basement theater room and Lisa listened to my desires and helped me find exactly what I was looking for. Excellent friendly service....
Easy to find what we needed! Lisa helped us out a bunch!
Lisa helped us find a couch that was exactly what we wanted and was very helpful through the whole process! I'm very excited about the warranty they offer that covers everything you can think of for 5 years. As a mom and pet owner this is exactly what I needed! Highly recommend
Lisa was a great help she got me set up for delivery
Lisa helped me out with a new mattress, bed frame, end table, and love seat! Price matched online as well! She’s amazing!
Cathy was a great associate.
Lisa was so nice and helped us find the perfect couch!
Great experience! Lisa helped with every little detail even sourcing chairs that were discontinued. Above and beyond! Friendly, helpful, and beautiful store - def recommend!
Cathy Amaya helped me with the purchase of my living room and office furniture. She was very conscientious, listened to my desires, and shared her expertise with me. She was very patient, which helped me explore different ideas. I highly recommend Cathy to help with your furniture purchases.
Cathy was wonderful in helping us find a new dresser and went out of her way to make sure we went home happy!
Cathy was an absolutely awesome salesperson. She listened and actually heard me when I was trying to describe what all I was looking for! She has a true gift of working with customers in such a manner that made me feel like she was someone who actually knew me! She made a very long afternoon of shopping into a very pleasant experience! Because of her, I purchased a chase sectional, a bedroom suit and mattress and box springs! I highly recommend Cathy!
Cathy from the Kokomo store was very professional and educational as we purchased our outdoor furniture.
Cathy was awesome and a great help!
Cathy was great to work with. She kept my preferences in mind, showed me many options, and communicated well about shipping/delivery.
The staff here is super friendly! Natalie did a wonderful job helping me find my way around and was so helpful! She answered all my questions and was so pleasant to work with. :)
When you go to Ashley Furnature in Kokomo you must see Natalie! I went in looking for a glider and she bent over backwards to find the exact one I wanted. And when we relized they didn't have the color I was hoping for, she kept looking even after I left the store, and personally followed up to let me know she found it!!! Her customer service is incredible! She listens to what you are asking for, and goes above and beyond to find it while looking for ways to get you the best price for your piece.
I was greeted as soon as I walked in the door and received excellent customer service! Cathy did a fantastic job at helping me find the right ottoman I needed for my apartment!
Lisa helped me find exactly what I wanted … a desk & chest of drawers. She was wonderful , professional & knowledgeable. Thank you Lisa
Went in looking for a mattress, Lisa was very helpful and helped us find a mattress and a good deal on our dresser as well. She never once pressured us into feeling like we had to buy something.
Cathy goes above and beyond to truly help her customers, and her kindness and dedication is unmatched!
Cathy was very nice and very helpful. Her patience was above and beyond as I had no idea as to I what I wanted. I bought a dresser and when it was delivered I found out it was to big and wouldn't fit it my room. She resolved the problem and made arrangements to pick up dresser the next day and had a chest delivered in it's place, will send my friends to her
Miss Cathy was my very patient and very helpful assistant throughout my Ashley furniture experience. She was never pushy, lazy, or careless with me. And was always willing to help with anything I thought I needed Or with what she could assist with when I wasn’t sure of what I needed or wanted.. I spent a great deal of time looking, deciding, and measuring, In the store and Cathy remained helpful and humble throughout my experience. I’m thankful for her commitment to excellent customer service. B.T.
Great sales support fro Cathy Amaya to find the right end tables. Thanks.
Stopped in to look at dining room tables and we had the nicest sales person named Michelle Tousignant, she was very helpful, answered all of our questions and was very knowledgeable about all the tables we looked at . Will definitely be returning to Ashley's in the future.
Michelle was very knowledgeable about everything in the store. She showed us lots of good things. Lots of good deals.
Michelle helped me I told her what I was looking for and took me to what the store had available.. all questions I had she answered.She also suggested if I didn’t find something in store look online and the store would be able to order for me if available. I also liked she let me look until I was ready for her help.
Michelle went above and beyond to make sure our purchase went smoothly. I had questions and she answered everyone. I would recommend her to everyone.
I spoke with Michelle she was so knowledgeable about what I was looking for. I now know what I want and I will be back soon to buy !!! Thank you for all your help Michelle !!!
Michelle made my experience at Ashley Homestore very pleasant! She wasn’t pushy at all like at other furniture places, if you ever visit definitely ask for Michelle!
I looked around when visiting and saw a lot of beautiful items. Michelle was super helpful. Very nice store
Very good experience very help lady's thanks again
Michelle T. did a great job showing me around the store! She knew the products well! Would recommend finding her to help you navigate through the store
I enjoyed my experience while being in this store! I was helped by Michelle and she was wonderful! She was extremely patient with me due to the fact I didn't really know what I was looking for. I explained that I'll be moving into a new home soon and wanted to see my options. She showed me all my options, answered all my questions and overall was very helpful! I will definitely be coming back to make a purchase once I think about my decision. Great store and experience!
My wife and I stoped in for new couches and recliners. Michelle helped us find the right fit for our family. She new the products they carry and she even went the extra mile and priced checked them to get us the lowest price offered. We have been using Ashley and we will continue to do so.
Lisa did an amazing job helping us find our end tables!
Lisa did a great job assisting us with finding end tables and lamps! She’s definitely an asset to your company!
Lisa was great! I found exactly what I needed!
Lisa helped us choose which mattress we wanted and explained the differences and made sure we were getting the lowest price. She made our experience quick and easy! Thanks, Lisa!
Thanks Kyle St.Clair for your help and assistance on our new bedroom furniture at an excellent price. We'll see you next time we need anything else.
Thanks for all the expertise on the recliner Kyle St.Clair!
Lisa was great helping us find a piece of furniture for my mother in law.
Kyle made our buying experience a very pleasurable one. He was knowledgeable and easy to work with. I'm incredibly pleased with my purchase and would gladly work with him again.
Great customer service and very knowledgeable workers including the one who helped me which was Natalie. And not only do they sell furniture they also sell tiny twine balls (which i bought one) so 10/10 would recommend.
The customer service was absolutely wonderful!! I was assisted by Natalie in my purchase of an ornate, baroque/rococo style mirror I found in the clearance area. Natalie was kind enough to grab her manager, Sydney I believe, to fetch a price for the piece since, when I spotted the mirror, it lacked a price tag. When she came back to inform me about the mirror’s price, I jumped on it immediately. It is now one of my favorite pieces in my room. Lovely people, beautiful furniture, and amazing service!!
We went into Ashley’s to look around and didn’t even realize we needed a new pillow. After Natalie showing us the pillow selection, designed specifically for what position an individual sleeps in, we purchased a new pillow, and it has helped tremendously with a restful night’s sleep. Natalie was super helpful, and we will definitely be back to shop again!
I had an amazing experience with Lisa. She pointed me toward an amazing rug and lamp and and awesome Millcoe Sectional. I will be back to get more furniture.
I am so excited to share the great shopping experience I had at Ashley Furniture in Kokomo! A friend referred me to Lisa. I called from another state with an item number. Lisa took it from there, she located the product, found the best price and placed the order for delivery to happen just as I moved to the area. Lisa is hard working, knowledgeable, very kind and professional as she listened to exactly what iI needed. I couldn’t be happier or more satisfied.
Lisa was a great help. She very friendly and helpful. We will be back.
A great place to buy furniture, the people are very friendly!!
My fiancé & I went to Ashley Home Furniture this past weekend. We were greeted with a smiling face from Cathy Amaya as soon as we walked in. She gave us a flyer that listed various deals & also explained the deals before sending us to explore! She later found us, still looking & asked if we had any questions (which we did)! We talked about the bed we had eyes on/sizes that would be best/ mattress sizes that would be best, etc. She was very knowledgeable and had answers to every question! She guided us to try out mattresses & pillows, where she also spent time explaining the differences of each. It was a quick easy process working with Cathy & we are so excited to receive our new bed & mattress in just a couple of weeks! Thanks so much Cathy!! - Morgan & Carter
Cathy did a great job for me and has gone out of her way to help thank u Ashley furniture
Cathy Amaya was so helpful and so pleasant to work with.
I had Cathy Amaya help me out. She took the time and helped me walk through the options and selections they had available. She was incredibly helpful even giving me guidance and feedback about recommendations and considerations. When it came time to purchase she was very customer focused walking me through all the sales and discounts that I had available and what financing options I had. While she was very supportive and through she was also quick. It was an incredible experience overall and would recommend anyone who is looking at buying go in person to interact with the incredible staff!
Cathy Amaya has helped my husband and I with 2 purchases in the past few weeks. When we returned to Ashley Furniture for our 2nd purchase we asked specifically for Cathy again because she did a fantastic job helping us! She is super professional, kind, friendly and caring! We will recommend Cathy to all of our family and friends as well and we will certainly ask for her expertise again should we need anything else in the future!
Lisa did a wonderful job on hep and the discount I got thanks again, Lisa
Lisa was a big help today on a purchase of a dresser.
Lisa was amazing! She helped me with my discounts. It's better to go in store than to try and order online. All for Lisa:)
Thankyou so much for your great service today Lisa me and my daughters enjoyed your friendly conversation and help!
Lisa Burthay gave us fantastic service. Will definitely bring our business back her.
I had an amazing experience at Ashley furniture today. Lisa helped keep my business at the store instead of online when a few of the prices were better. So much knowledge and so kind. Thank you so much.
Smooth transition with Lisa. Would buy from her again.
Lisa was awesome and very friendly. She helped us with options in helping me pick out my first bedroom set and I love it !! Thank you very much Lisa!
I was looking for a bed frame and Lisa was very helpful and very informative
Lisa helped me with all my furnature needs and was very helpful and patient with us. Ask for Lisa for sure. Thank you 😊
Purchased a recliner and Lisa was excellent!!
Lisa did a great job in helping me with my furniture selection.
Jordan and Lisa were fabulous!
Lisa was great! We stopped by to just check things out and they had everything we were looking for. Highly recommend.
Lisa was able to help me pick out the perfect sofa for my space! She was very informative and helpful!
Ashley Furniture is amazing. Michelle was great at helping us find what we wanted and get us the best price!
Lisa was very knowledgeable about the Store Inventory and product reliability.
I recently purchased furniture at the kokomo store and had a wonderful experience. Cathy assisted me in picking out my items and was very helpful! I highly recommend Ashley furniture and working with Cathy!
Cathy was a huge help and was very patient with me changing my mind so much! She’s wonderful!
Whatever you are looking for when you walk into the Ashley Homestore your go to sales person is LISA BURTHAY, she is AMAZING! She completely designed my family room. From furniture to accessories and we put items together right there in the store to see how it would all go together. She is very knowledgeable and patient and can assist you in whatever you are looking for. ❤️
Cathy has been incredible to work with over these last few months as we remodeled our living room and bedroom!!
Cathy was very helpful in my decision to get table and chairs. I feel she went above and beyond. Whatever she is making it's not enough.
Kathy was awesome and helped us find the pieces we wanted! Highly recommend!
Cathy helped us cheerfully to order the pictures for our new house. I would recommend her for customer service to anyone!
Cathy Amaya provided Great Customer service and was very professional and courteous.
Great customer service is rare these days. Ashley Furniture Kokomo has three great employees that have helped us tremendously. We really appreciate the efforts of Cathy, Trinadee, and Sydney. They are the best! The store is VERY lucky to have them!
Cathy Amaya goes above and beyond to make sure that my shopping experience is pleasant. Cathy always greets you with a smile and makes you feel welcome. I highly recommend working with Cathy Amaya.
Wonderful service. Exceptional selections. Would highly recommend Ashley’s for anyone furniture shopping. Cathy was super helpful and friendly while my wife and I asked all of our questions and Cathy answered all of them!
Wonderful selection and the people there are fantastic. Thank you again Michelle
Cathy Amaya was great to work with. She is so helpful and took her time answering all of our questions. Ask for her when you are in the store. She is the absolute best!! Thank you, Cathy.
Great experience at Ashley Furniture from the time we walked in until we finalized our purchase a week later. Our salesperson, Cathy Amaya, was fantastic! She was helpful, kind, knowledgeable, and patient. We never felt pressured to make a purchase, but Cathy made sure if we were to purchase we would get the best deal available. We are excited for the delivery our beautiful new furniture! Ashley Furniture is the best furniture store in Kokomo. When you go, ask for Cathy!
Kathy was very helpful!
Cathy went over and beyond to help me decide what color to get, super sweet and knowledgeable on furniture. Will return to her for future purchasee and will refer her to family and friends.
Ashley was awesome!!!
Never liked furniture shopping but I had a very pleasant trip! Michelle was a great help! She was very nice and helpful without hovering around me like I've experienced at other places. All in all I recommend this store. Ask for Michelle and she'll be sure to help out!
Lisa is a wonderful person she helps me with all my questions and she has all the answers
Lisa did a great job. Great pricing Thanks you Lisa!!
I went in shopping for a couch and came out with a best friend! Kyle St Clair was the nicest and most helpful during my visit to Ashley. As well as his sales companion, Sydney Mcllrath, who together found the perfect couch for my new house! I may be bias now but I will only be visiting Ashley in Kokomo when Kyle is working (which I heard will be Tuesday-Saturday weekly). Thank you Ashley Kokomo for being the best!! :-)
Wonderful experience picking out my new couch and chair. Was greeted by a wonderful, cheerful and upbeat Salesperson named Lisa B. She was helped and very insightful. So glad that I made the trip to the store instead of just buying online.
Working with Lisa is very easy and she’s very patient with our questions each time we are in the store. Highly recommend!
Very professional and great service
Lisa helped me purchase a Dresser and nightstand.
Lisa was amazing!!! We were in and out with a beautiful new couch in under an hour!!! We couldn’t ask for any better service!!!
Nice stuff, but the furniture is really overpriced.
Went to Ashley Furniture to check out their mattress’s for Presidents Day and found my dream mattress!! Thank you Lisa for your Great Friendly service!! Thank You!! 😃
Lisa was very friendly and helpful. Great prices and service!
This was our first visit at our local Ashley furniture store. We went in with the intention of just looking for a new sectional piece, and came out buying a new sectional. Our salesman was Brian, and he was exceptional. Ashley has a nice selection of all kinds of furniture between living, dining, and bedroom needs. We didn’t feel rushed in our purchase, nor smothered. We ended up liking two sectionals and Brian got us quotes on both pieces. Brian was very knowledgeable about the products and took the time to answer our questions. We will definitely return to Ashley and recommend gery highly.
Very simple process!! Lisa was great, very helpful!!
Lisa Burthay was amazing to work with and so helpful! A breath of fresh air when going furniture shopping! :)
Lisa is amazing! So very helpful and knowledgeable! Love Lisa!!!
Lisa Burthay was absolutely outstanding as soon as we walked into the door. Very very professional and outstanding at her job!! Definitely will be coming back to shop here!!!
What an amazing experience! Thank you Lisa for all the work you put in. We got exactly what we wanted with 0 hassle or pressure to buy anything. Will be our go to furniture place from now on!!
Lisa did a fabulous job at helping us find the perfect mattress at a great price!
Lisa was very friendly and helpful. We found a beautiful sectional and barstools for an amazing price. Thank you, Lisa for your patience and helpful suggestions!
Lisa was very helpful with our selection of wall decorations. She has a good sense of color matching and contrasting. Very happy with her service.
We picked out a bedroom suit yesterday with the excellent help from Lisa who’s absolutely amazing. Came back today to finalized the paperwork and threw Lisa a curveball and changed our minds to a different set. She handled it perfectly as usual. This is our second major purchase with Lisa. Also, I must mention Misty who was a tremendous help too with handling the paperwork with such ease and professionalism! This store and these two women rock the sales floor.
Our experience with Lisa and Missy was wonderful
Lisa and Misty were great to work with!
We are return customers of Lisa’s and there’s a reason for that! She kind, knowledgeable and courteous of our time. Alway has a positive outlook too. She doesn’t push or hover around us. We love her. She’s a great asset to Ashley’s!
Lisa was very professional and knew how to answer all my questions! I enjoyed my time in the store!
Lisa helped me pick out new beds for my both my sons bedrooms. She informative and a delight to work with!
Lisa was very helpful!!!
Lisa Burthay has amazing customer service skills. She really listened to what we were looking for and sold us a nice metal bunk bed. We will be repeat customers for sure!
Lisa was great! Very helpful!
I had such a great experience at Ashley! Michelle was SUPER helpful and attentive to answering all of my questions! I will be back!
We drove from another city to look at a chair for our Family Room. Cathy Amaya was great to work with and we got the chair we wanted at a good price.
Cathy showed me different recliners the size I wanted, and had me sit in them to see which felt the best. She took her time with me.
Cathy did an excellent job of helping us find the table we were looking for and answered all of our questions. She also went beyond our expectations and helped us to get the table out of the box for inspection.
Went into Ashley looking for a new recliner. After asking Cathy Amaya where the recliners were she let me sit in different chairs, and walk around the store, to just browse without hovering. It was a great experience and our next furniture purchase will begin at Ashley’s.
Cathy was such a joy to work with! She answered all of our questions and made the purchase of our new sectional so simple! Thanks so much, Cathy!
Kathy was outstanding!
My husband & I stopped at Ashley in Kokomo on Friday, Jan 20,2023. We were looking for new living room furniture. Our sales person was Cathy Amaya, she was very helpful. Also very thorough in explaining about the furniture we were interested in. We appreciated her kindness. It’s nice to find people like that today!
We bought sectional sofa from here recently and love it so much. They have so many great options to choose from and their staff is very helpful. We worked with Lisa who was very thorough in explaining everything. Just a great experience overall and I would definitely recommend coming here if you're looking for new furniture.
Lisa got us all set with a new patio set.. looking forward to warmer weather to enjoy it.
Cathy was fabulous in helping us get the best price possible on our furniture. She was very accommodating in our selection. Thank You!
Lisa was super helpful and got me the best deal!
Looking for recliners, and Lisa was awesome!!!
Lisa helped me with all of my service needs! Very polite.
Lisa sold us 2 Durapella recliners and did an excellent job of explaining everything . It was a pleasure working with her.
Lisa helped us with our selection today. Thanks Lisa
12/20/22 - Michelle had great customer service. Very friendly & helpful. Fast follow up & knowledgeable. Thanks!
Love shopping at Ashley’s.. Everyone is friendly and helpful!.. Lisa is so great to work with!.. Thank you again Lisa and Mark for all your help!
Lisa was as colorful as the pillows. She helped us sniff out the sofa that "so-fa"llfilled our dreams for our new house. The store is warm and cozy, with so many options and sales on a lot of furniture so that it can fit your space and your pocket.
Lisa sold us a recliner. She was super helpful and accommodating.
Lisa was great. I appreciate your professionalism.
Bought a sofa and loveseat with Lisa. Super easy and helpful! Great price too
Lisa is amazing and was very helpful in getting us a new bed!!! Thank you!!
We had a great experience with sales person Lisa. She was very informative and helpful in our furniture purchase.
Lisa was very friendly and helpful! Great experience! We will be back!
Cathy was very helpful with my purchase
Was looking for furniture and Lisa walked right up and made it really easy for me to find exactly what I was looking for. I highly recommend Ashley Furniture.
Shopped for a recliner for grandma today. Lisa was extremely helpful!!
Terrible customer service. We paid cash for a table that we picked up. We then bought a five year warranty. Two years later the laminate was curled up and we contacted them. They returned with without the receipt they couldn't help us. Then came back and said they couldn't find it either so we owed them for the table...... again. Super shady and disappointed. I had to show a receipt upon loading the furniture. But please let me know if they ever actually just give away furniture.
Cathy Amaya was a huge help with selection the right option for me. I highly recommend her!
Michelle was very helpful in picking out furniture and asking all of our questions. The service was very friendly and she helped us pick out the right set and even gave us opinions on what ideas would be good in our apartment.
Love the attention to detail and the personal touch that Cathy Amaya consistently provides❣️
Excellent service!! Loved the service. So thankful to Cathy for helping us pick the right furniture. Would definitely recommend friends and family :)
Great place for furniture!! Cathy was very helpful I had a good experience.
Recently purchased a couch with the assistance of Cathy. She was a tremendous help in finding different options with color, size, layout and delivery. I’ll be going back for all my furniture purchases.
Sydney was amazing and very helpful.
Thanks to Mrs. Cathy for a wonderful help she gave me. I really appreciate her
We purchased a living room set and Michelle helped us with our purchase. She was outstanding! Very attentive and willing to help with all questions we had, however, never hovered! If you are going to purchase at Ashley, I highly recommend requesting Michelle to help you!
I had a really good experience with Michelle at Ashley Furniture! She was very helpful and thorough, and made the process very easy. 10/10 recommend!
Cathy helped us find a couch and got us the price match on line.
Had the best salesperson ever. Jordan Oliver was very helpful and answered all my questions
Michelle was a HUGE help, very sweet and kind! She made my experience fun & simple, she’s made me a lifelong customer! Store was clean and nice.
Michelle is very helpful. Great help!
Michelle is great
Michelle was very helpful, kind and knows her job to a T! When we do buy, it will be through Michelle!
Michelle is the smartest mattress girl! She is a top notch, educated sales woman! I appreciated all of her well thought out explanations.
Mr. Jordan & Ms. Lisa did great customer service appreciate them with my first time move in
Lisa helped us with picking out a mattress for our Daughters new home. She gave us a great deal. Can’t wait to sleep in our guest room in FL!
Lisa was very helpful and informative in helping me make a furniture selection today. Going to love my new sofa and love seat. Thank you!
Lisa was awesome and so helpful!!
Lisa immediately led us to the perfect couch, along with everything to go with it! Very happy. Thanks!
I came in looking for a couch but wasn't 100% sure what i was in the market for. Michelle was great help at showing me different options and giving info on costs of the types of couches. Give that girl a raise!
I purchased 2 recliners a sofa and table set at the store. My sales man was Jordan Oliver. He helped me me find exactly what I was looking for. I liked the fact that he wS helpful but let me browse without being pushy. Because of the experience I had with Jordan Ashley will be my only furniture store to shop from now on.
Got great service and professionalism from Jordan Oliver. We we far and beyond to check to see if the furniture i wanted in stock. I had to order He followed up with me when my furniture arrived and who to contact to make delivery arrangements.
Lisa was very helpful and friendly, we enjoyed our experience. Thank you so much, found just what we were looking for.
We were looking for furniture and had an excellent experience with Lisa.
Lisa helped us find the perfect mattress to fit our budget - and we got it really quickly. Thank you for the awesome service!!
Jordan Oliver gave me a really good experience an great costumer service I would highly recommend!
Michelle is fantastic!
I would recommend Jordan Oliver he is a great salesman and has a good personality
I bought my bed from jordan and he always is on the lookout for my new furniture! See you soon for my leather couch!
Michelle was extremely helpful..
Jordan Oliver has been a great salesman. I would recommend him to everyone!
Will always go back to be helped my Michelle!
Michelle was so sweet and good help to purchase from Ashley
Michelle is the best
Michelle was fantastic to work with as I looked for a new dinning room set! I received my table very quickly and delivery was easy! Overall and excellent process!
Michelle went above and beyond all expectations. Furniture shopping can be a stressful, painful, very intimidating experience… not with Michelle! She was available through texting and gave me time to decide what was best and actually listened to the needs of my family and I. We will never be going anywhere else!
Lisa, our sales lady was very knowledgeable and answered all our questions and helped us get the best prices. She also had a great personality and was very professional.
1st time visitor!!!! Lisa took care of us so well. She was very patient with our children and their craziness. we are so excited to get our new sectional!!!!
Lisa was amazing!! Go see her she is there. Best service ever##!!so HAPPY
We love coming to this store and having these attentive and kind sales associates to look after us and find the best pieces for our needs. I would like to especially extend our thanks to Jordan who is always there to find the best financial plan and provide five star customer service with his amazing personality and never ending patience! Thank you Jordan and see you soon!
Cathy Amaya was my sales person. She was very knowledgeable, great personality and very patient with all my changes. I will definitely ask for her when making another purchase.
We stopped in at Ashley Kokomo and received such great customer service from the staff. Ended up getting a whole living room suite. Stop on if you haven’t and ask for anyone, especially Lisa! She was fantastic!!!
We bought a beautiful sectional with Lisa's help she was wonderful to work with 10 out of 10 would recommend!
Lisa was the best. Super helpful. Patient. Knowledgeable. Attentive. She helped us with options and let us move things around to fit our space so we could get an idea of how things will look. She deserves 10 stars!
Lisa did a wonderful job showing us all the options available for what we were looking.
We had a great experience today at Ashley! Lisa was wonderful to work with.
Lisa Burthay went above and beyond to make sure we had every possible deal for our Black Friday shopping experience. We’ll definitely be passing the word. Thanks, Lisa!
You definitely have a gold star with more than 5 stars with Michelle!
Michelle was amazing patient with all our questions and stories.. she is top notch.
My husband and I went to Ashley’s to buy end tables…I knew that’s where I wanted to go bc I had bought my couch and live seat there a few years ago..it was such a pleasant experience dealing with Kathy….she was so helpful and so sweet and I would say went above and beyond to make sure we happy!! Thanks Kathy! I love my end tables and new lamp!!
Great selection and Michelle was very informative of everything we asked after her! Thank you for a great experience!
Michelle at the Kokomo IN store is the best. We’ve bought a lot of furniture over the years but she’s by far the best sales person we’ve ever had I’ve recommended her to several friends.
Amazing experience working with Michelle. Figured out what I was looking for first, then found every conceivable option to make sure I got what I wanted at the best price possible. Great knowledge of her products and was able to break down to the minute detail the differences between all my options to help me make the best educated decision on my purchase. Couldn’t be happier!
I had a house fire and Michelle was so helpful and caring!! I would definitely go there again and ask for Michelle!! Love the furniture.
Lisa was great!
I can’t say enough kind and helpful things about Lisa at Ashley Furniture Kokomo. We recently moved to Kokomo and were in need of a new living room set for our new home. We walked into the store 10 min. before it closed on Sunday evening and Lisa was welcoming and showed us around the store. We fell in love with a set and Lisa accommodated us by staying late to help with paperwork and loading. It is unfortunate that all this effort by their sales person was for nothing as the company was not willing to stand by their pricing. After everything was said and done, I felt this was a huge bait and switch on their special pricing for their “sale”, that is unfortunate that a company would half to resort to this. I will not be back to ever purchase anything from the store, nor would I even think about recommending this place to friends and family who is it is it it’s got a five star review so I got your how to change the store that’s on doing oh but you should
Lisa did a great job helping me find a dining room table.
(Translated by Google) Very well, all of you are kind, Lisa. I liked visiting you. Good prices. (Original) Muy bien todos amables Lisa me gusto vicitarlos buenos precios
Cathy A. Was prompt and courteous when I entered the building. And had great customer service and bought from her. I’ll be back for more!
Excellent customer service. Lisa was very helpful.
Brian went above and beyond and price checked every single item I bought to make sure I was getting the best prices Ashley was offering. He saved me approximately $2k. I highly recommend Brian.
Cathy Amaya is #1. She told me about unadvertised discounts. $1,600 sofa was only $950!!!
Lisa was very fast and helpful
Very helpful and professional staff. Jordan was great to work with
Lisa helped us out so much with finding anything we wanted for us being a first time home owner. She puts all of her attention on you, and is SO patient. Highly recommend seeing Lisa at Ashley Furniture in Kokomo. She’s truly the best!!
Lisa has been absolutely lovely! Anxiety on high from moving and she was able to bring me back from the ledge. I'm so thankful for her kindness and understanding. I won't shop anywhere else from here on out. Thank you so much, Lisa! You are great! Theresa
Lisa did a great job and very helpful when I purchased my new bedroom furniture.
Cathy was very awesome sales person. Thank you!!! A+ A+ A+
Bought a sectional couch, mattress and accessories at Ashley Furniture in Kokomo. Lisa was so helpful with everything. I would definitely recommend going in and asking for Lisa. She Rocks!! Thank you Lisa!!
Lisa was terrific in assisting us today!!
Lisa did an amazing job assisting me with my purchases today!
Cathy was wonderful. We showed up at closing time and she went out of her way to help us find what we needed.
Cathy was very helpful in purchasing our couch!
Cathy was very helpful in helping us pick out our new couch and table! We really appreciate it!
All of the staff were very friendly and helpful. I didn't feel pressured by staff or harassed like most furniture stores. Very impressive. The store had lots to choose from in the showroom. Jason. Mike. 5 stars.
Cathy was super knowledgeable & helpful!!
Lisa was nice and helpful except she messed up my order by ordering the wrong table. Delivery guys showed up with the wrong table and we sent it back correct table on its way. Problem now is the warranty and protection plan is for the wrong table. So now I will have the right table and no paperwork for the correct table and no warranty or protection plan that I paid for. I’m so disappointed.
Wife and I worked with Lisa when buying our Tyler creek kitchen table. She was great and easy to work with. Allowed us to price match with a competitors price. The best was we were able to do it all from our home in lafayette and didn't have to drive to Kokomo for any paperwork. Her communication is detailed and on point. Thanks lisa!
Lisa was amazing! Had great deals! Big help
Cathy was amazing and friendly to help with my purchase.
Looking for living room furniture and Lisa was excellent help!
Are sales person Lisa was the best I have ever had. Very knowledgeable, and helpful We moved up from Fort Myers Fl. Due to hurricane Ian She was a value to us Give her 5stars
Lisa stayed after closing just to help us and she was very helpful.
Nailed it 👌
I worked with Cathy Amaya and she did an amazing job showing me several different sets that would be great for me. I ended up with a set that has a wonder color for me. Thank you Cathy.
Cathy was great to show us around and explain everything!
Great experience! Cathy was fun to work with! 😊
Cathy Amaya was our sales associate. She was very professional and answered all our questions. She was patient and made sure we had time to process our decision. With employees like her we will continue to shop here. Price was very good, right where I hoped it would be.
Kathy Amaya was a joy to work with. I was looking for a new mattress and she took her time and answered all my questions. I will definitely ask for her when I shop for some new furniture.
Kathy Amaya was extremely helpful. Service was “over the top.” And they were very accommodating on the pricing. I recommend seeing Kathy for all your immediate furniture needs!
Lisa assisted my wife and I today, simple and easy experience. Thank you and looking forward to the deliver of our order.
Shopped for bed and mattress at ashley furniture. We were helped by Lisa and she was great. She answered all our questions and showed us all our options. We left purchasing a king bed and mattress and were satisfied with the great deal we received. Definitely coming back for future purchases.
What a wonderful experience! Lisa was a pleasure to work with. This is the place to go for excellent service and quality furniture. And ask for Lisa, she's the best!!
We had a GREAT experience at this store! Lisa was super helpful, knowledgeable, and worked to get us a great deal. We loved our experience so much we came back when we needed a new dining room table! Once again, we had a great experience. Definitely a fun time looking at all the options and seeing the furniture in person is really helpful.
Lisa was great to work with! Very helpful and able to get us into our new bed in no time. Great prices and no hassle at all! Would definitely shop here again!
Shopping for our great room at Ashley in Kokomo, IN, has been wonderful experience. Lisa helped us find every piece I needed for a complete room remodel. She is very kind and knowledgeable. She matched all pieces perfectly. Thank you again for helping us.
Cathy was extremely nice and so helpful when helping me purchase my couch! She even went the the extra mile to have my couch brought to the store from the ware house! If you ever need help here, I recommend Cathy!
Lisa was very professional and pleasant to work with during the whole process. Have bought several pieces of furniture here and this place is my go to.
Lisa was so friendly and wonderful with this visit! She was so pleasant and helpful with picking out my new dining room set! I am very happy and pleased!
If I could give you a rating of Zero I would! My niece bought a mattress for $900, and only slept on it a couple weeks to find out there was something wrong with it. They couldnt sleep on it, it made their backs hurt and her back especially as she has scoliosis. They had to pull out an old mattress from jr High school in order to sleep and get some relief. They called the store and they wont do anything about it. I DONT KNOW what kind of BAD business policy they have going on here at the Kokomo Ashley "Joke of a store" but they will not do ANYTHING to help or return or exchange. DONT BUY ANYTHING HERE! THEY HAVE NO ETHICS, OR PRIDE IN BUSINESS. They basically stole money from a semi-handycap person. They should be Ashamed! I don't care if this store is a seperate owed franchise, im calling the parent store and letting them know they are ruining the Ashly name. How dare you steal someones hard earned money, and treat your customers like Garbage by selling them your Faulty Merchandise! WARNING DONT SHOP HERE! This is NOT OVER! I SEE A LAWSUIT COMING!
Don't ever buy a mattress from here. They are the only store I know of that doesn't let you try out your mattress and return it if it doesn't work for you. I'm now stuck paying $900 for a basic mattress that I can't even sleep on and now I have to pay up anyways. Go literally anywhere else. Their return policy also was never explained to us when we purchased. The owner also obviously as you can see by his reply is unwilling to be reasonable. Not good business practices in my opinion. My family and I will not be doing any more business here.
Love Lisa Burthay ! Saves me money everything. Ashley #1
Whatever your needs are, ask for Lisa! She will take care of you in a heartbeat!
Lisa was very helpful in our selection process. She wasn’t pushy and gave us time to think through our decision. The process was quick and smooth. I highly recommend taking a look at what Ashley furniture has to offer.
Lisa was wonderful to work with!
I just bought my first house and I was looking for my very first dining room set. I'm on a budget and wanted to have a dining room set before Thanksgiving. Miss Lisa was phenomenal! I told her my budget and she must have told me four or five different payment options to help me make this happen. She helped me get a really good deal. She explained to me how everything worked, and broke it down for me. She was so personable, sweet, professional, and doesn't pressure the buyer. If there's a way to make it happen for you, she'll find it. So many options I didn't know about. I'll be back again and I will deffintely be using Miss Lisa. Thanks again so much!
My family was in search for a living room.I worked with Lisa and she was awesome 👏 very helpful in every aspect. She provided all information asked from measurements to delivery dates. If you are in Ashley Kokomo ask for Lisa. This location has a large variety of options for your home. Thank you Lisa!!!
Jordan was very helpful and really spend time looking up answers to my questions.
We were looking for a kitchen table and chairs. Great service and did purchase
I just bought my reclining couch; and the service I received was phenomenal! Cathy Amaya answered every question I had and even stayed past closing time to sign the paperwork for the couch! Great service and she’s so nice! She made the whole process so easy!
I had bought furniture at Ashley before and knew it was A great place to shop for quality. I needed a mattress and Cathy Amayer helped me and she did a GREAT job helping me. She even went out of her way to put plastic on the floor sample I bought then she taped the plastic so it wouldn't come off in my truck. Then she went above and beyond by getting a cart to put mattress on and wheeled it out of the store to be put in my truck which she also did.. Wow what a GREAT gal! And GREAT place to shop. Thank you Ashley and Cathy
Good experience with Lisa excellent service.
Lisa was amazing, caring, and smart , she took the time to help us decide on the type of furniture we purchased and very knowledgeable about how the furniture works, the color schemes that look great together, and we did not feel pressured the entire time, she made us feel like we were very important.
I recently purchased a three piece living room set and worked with Michelle! The customer service was great, and Michelle was very helpful. I highly recommend talking with her if you are interested in making a furniture purchase for your home!
We had purchased furniture for our home in Monticello from Ashley at Kokomo. It was a very pleasant experience . Michelle worked with me over the phone to create an order based on the items I wanted by browsing online . She even worked out some discounts for me . With the current backlogs Michelle was proactive with follow ups on my order and was able to get all items scheduled for delivery before the Labor Day holidays. She. Checked in with us on the date of delivery to make sure all went well. I will definitely be going back to this Ashley for more.working with Michelle was a delight.
Great place to shop for furniture! Employee name Michelle was very helpful and told me about the payment plans that I didnt know they had. Also she told me how much it would be to put down for some of the couches i looked at. I was just looking around and i found the perfect couch and a great price! Highly recommend shopping here!
Wonderful service from Michelle. She helped my mother and myself with new living room furniture. She was very knowledgeable and efficient. and mom has already had most of her furniture delivered and she loved it!!
Michelle is my salesperson and she is very professional and is definitely helpful when asking her questions about my purchases or billing or my account. I definitely would recommend her to anyone as a good salesperson and her store. Thank you so much Michelle for all your help!!!
Visited this store and purchased a Tempurpedic Pro Adapt firm with adjustable base and a Tempurpedic Pro Adapt Medium Hybrid with adjustable base. The buying experience was pleasant. Michelle, the salesperson, was great! Thanks for the service.
I purchased a recliner recently from Michelle for my wife who recently had back surgery. Michelle was very helpful from beginning to end of the buying experience. We are very pleased with the great customer service and product we received from Ashley Furniture!
Just purchased a new bedroom suite and Michelle was wonderful she helped us with all our needs .. her follow up was great as well …Ask for her she will take care of you !!!!!
Jordan was super helpful, friendly and professional. We were very pleased with Jordan's service!
Best furniture purchasing experience I’ve had! Michelle was extremely helpful and answered all of my questions. They have multiple dancing options which was hugely helpful as well! The best part is that this couch is of a better quality, bigger, and cheaper than our previous couch from wayfair! I 100% advise purchasing through Ashley for you furniture needs!
Ordered my couch over the phone with Michelle & she made the process super easy for me. Loving my new couch!!
Lisa helped my husband and I buy a great sectional!
Excellent customer service - we purchased a couch and rug and it was quick and easy!
Purchasing a couch was super easy especially working with Lisa. She was very helpful! Definitely would be back to work with her in the future
Lisa was very helpful in finding me the right sofa.
Lisa was amazing! We were well taken care of, and she stayed with us an hour after closing to help us get our new bed!
New home owner, looking to furnish a condo. Lisa Burthay helped me find two new sofas
Shopping for our new home at Ashely. Lisa was was helpful and great to work with.
First time here, excellent experience. Thanks lisa!
We had been shopping for a new bedroom set and not finding anything that we really liked. We stopped into Ashley and talked to Lisa Burthay & with her help, we were able to find the perfect bedroom set!
Lisa Burthay was very helpful and pleasant to work with.
Purchased a new table and chairs for our dining room through a private event and got extra savings. Lisa did a wonderful job and is very knowledgeable.
The sofa arrived with a missing back cushion. I contacted Lisa, my sales rep, who said she could not help as she was going on vacation. After calling three times to leave a message with Trinadee, I finally got a return message and text. She ordered the replacement, but the cushion arrived as a pillow form without stuffing. It took several more texts/calls and a two week wait before a box with batting arrived; it was a terrible mess to fill the cushion. Also, the original delivery date was postponed by a month. It was only after I threatened to cancel my order that my sales rep worked out delivery during the first week of July as promised. I moved in March and had no furniture; I had chosen Ashley for the no-hassle 'quick ship.' In the end, I was told one month to delivery, but this turned into two months for the complete sofa with all cushions. I would give one star except that other furniture stores are even more delayed right now due to the post-pandemic labor scarcity, and Lisa and Trinadee solved the problems (though only after I pushed them). I also appreciate that the sales and delivery team coordinated my swap for taller sofa legs that I purchased externally to increase the height of the sectional. The delivery team drilled my legs into the sofa without any problem, and I appreciate this. I wish that Ashley offered a wider range of sofa legs to support customers in customizing height, and I with that Ashley loaned fabric samples. But the Kokomo Ashley is by far the best in the greater Indianapolis region for its flexibility. Other branches closer to the city will not send pillows home with customers, and Lisa was supportive as I tried different sofa pillows against the paint in the house that I just bought. The Kokomo Ashley also has better staging, and I was impressed by the bigger size and better cleanliness of the showroom.
Lisa helped us find the sectional/ottoman/recliner that fit our living room, was comfortable, and at a good price.
Beautiful selection of furniture & we found this sectional that has changed our lives. Super helpful staff very personable.
As we entered we noticed the doors were veryclean and the entire doorway clean, I love that, wethen were greeted by Brian who welcomed uswith an Ashley HomeStore smile. After lookingaround and giving us our space, Brian came by totell us about the great deals that were going onfor the July 4th! Wow! It made us look more at allthe beautiful decor and furniture. My daughtersbirthday was around the corner and we werelooking for bedroom lamps. WHAT! Half price,Score! Then we decided to look at floor rugs that'sreally what she wanted for her apartment. WHAT!Half price, Score again! My daughter had a hugesmile on her face that was priceless, thank youBrian for helping us out on selecting the add on toher apartment. We are definitely going back,because of the customer service we receivedfrom Brian. thank you, they make you really feel special there.
Lisa has been wonderful helping me find my dream couch for my future. She is super knowledgeable on fabrics and the pieces in the store. Purchasing my couch was a breeze thanks to Lisa! Highly recommend the Kokomo location and to ask for Lisa!
Lisa is very helpful and delightful. She helped me with all my needs and was informative. I’ve never been to this store before and I will definitely come back for future furniture needs!
Great visit thanks to Lisa Burthay!
I have had a replacement table now 3 times and it's junk pd 1400.00 for junk it started peeling in the😡 first month of buying it
I had a great experience here! Lisa was so amazing and helpful! She went out of her way to find the best deals for us and made the process so smooth. :) Ashley will now be my go to furniture store in Kokomo!
Listen ...when they say don't go there !
With a lab and a baby on the way, my boyfriend and I were finally ready to buy a new and bigger mattress. We went to Ashley Furniture and Lisa made everything so easy! If you ever need anything for your home, Lisa is the gal to help!
Lisa Burthay was great to work with. She helped us find exactly what we needed!
It's that time! Our mattress is not our best friend anymore. Gary and I went to look at Ashley furniture for a tempur pedic, they have a great selection and with Michelle as our sales girl things couldn't have gone any better. I was approached when I arrived and checked up on in the mattress department. Michelle had excellent knowledge with these and also entered a raffle for two free pillows. We ended up receiving texts updating everything we needed to know. Thanks for a great experience.
Over priced and no military discount. Will not return....... exchange and no sales tax. Table 100 cheaper....
Stopped in at Ashley today to shop for our new home, Lisa helped us find the perfect fit for our new home! Lisa was hospitable not only to my husband and myself but to our young children who were along for the length day of boring furniture shopping. Ashley home had exactly what we were looking for without the pressure of making a purchase the same day. Ask for Lisa and you’ll not be disappointed.
Austin and Marcus delivered my couches today. They were great. Polite, professional and very knowledgeable. Thanks for making this experience perfect!
We needed a couch and Lisa at Ashley was so helpful. We found the perfect couch with her friendly assistance. She was even able to navigate our two children asking 20 questions while still helping us. She got us a great price and then when the price dropped $300 a few days later she refunded that to us with no hassle whatsoever! Will definitely shop with her in the future. Great experience.
Customer service, they won’t answer phones or return calls. Sales associate was polite before delivery of our furniture and very rude and unprofessional when we had an issue with our purchase. She tried to gaslight us that it was our fault about our issue, when the issue was about disclosure. It’s about ethics at this point. Next step, if the matter is not addressed, Corporate in Wisconsin.
We worked with Lisa Burthay today 5/7. Lisa helped us find the perfect love seat in the price range and color we were looking for.
Ordered some barstools at the store. I wanted 3 but was told they had to be ordered in multiples of 2, so I ordered 4. After 3 weeks I called for an update on my order, they said it would probably be a few more weeks! I looked on the Ashley website and found I could order 3 like I actually wanted, and that they would be delivered in 4 days!!! Needless to say I went to the store and canceled my order, placed the order online and my barstools were delivered in 4 days!
After visiting several furniture stores in the area I finally found what I was looking for at Ashley’s in Kokomo IN. The sales consultant that assisted me on my purchase was Jordan, he was very patient and answered all of my questions. If you are planing on stopping by Ashley’s furniture store I will highly recommend that you work with him as he is very knowledgeable and honest. Over all great prices, lots of furniture at the store and great costumer service.
I am coming back to update my review and deducting 2 stars. When we placed our order for furniture in mid-February it was said that we should have everything before May. Now upon nearing the end of April we have had to reach our several times for updates and received very little information. I am understanding things happen but there should be better contact between the manufacture and company to give a better idea if there are delays and when to expect product. We still have no idea when the sofa will be sent from the manufacturer although 2 weeks ago when we called for an update it was said April 23rd it would be sent to their warehouse. Today upon calling we were told that the entertainment center we had ordered now may not appear until maybe July but even then not definite of a time frame. The lack of updates is extremely off putting given we have no true dates at this point to anticipate delivery. I’d like to add that our sales rep has been as great as she can be. My complaint is not directed towards her by any means as it’s out of her hands.
Lisa has been amazing. I purchased my set from Ashley over a year ago, and she made it so seem less. We came in today for my mom to purchase her bedroom suite, and again made it so fast and easy. She even remembered my son and I from purchasing mine. That’s hard to find now a days. The biggest reason we will keep coming back!
Lisa helped us throughout the day to help us find the right prices and deals to fit our new home and what we loved and just couldn’t live without
I bought a beautiful sofa and loveseat today. Jordan was a wonderful salesman. He was polite, attentive, and made everything very easy to understand. I will definitely return for any furniture needs in the future! Cannot recommend enough.
My husband and I found the perfect kitchen table and chairs at Ashley's. A big thank you to Lisa!
Ashley furniture good place!! Lisa burthay
My family just bought furniture from Ashley Furniture in Kokomo and we worked with Lisa she was wonderful she worked hard to get us the best price overall it was a great experience
Not even wort the one star I have to give to post the review. Extremely disappointed. Salesperson helped us pick some dining room chairs to match our table. Had none, in stock so we had to have them ordered, based on her recommendation and knowledge of the color matching our current table, from pictures online. Paid for them in full, and waited months for them to come in. When they finally did come in, color was no where close to a match. We returned the chairs within 36 hours of picking them up, and the store charged me 10% to return them, even though it was there salesperson who said these would match. We have been a loyal customer of this store for years, but we will never buy another piece of furniture from the Kokomo, IN store again. In my opinion, they stole money from us for their error in recommending these chairs.
Lisa was amazing!! She was so helpful and friendly. Not to mention, her taste is spectacular!! Thanks so much for helping me find the perfect sectional for my family!!
Sales person was excellent with helping us out.
My wife and I could not have asked for a better experience than our recent trip to our local Ashley Furniture Store. Jordan was the sales associate that assisted us. He is the short guy you see advertising locally on Ashley TV commercials. Just ask for him. He will make the process enjoyable even for the guys that are dreading the furniture shopping experience. He made choosing a new entertainment center and end tables, fast, fun, and easy!! The entire staff was friendly, knowledgeable, patient, and attentive to our needs. Outstanding service and one-stop-shopping! Thank you!
Had a good experience with Ashley. We haven't gotten out furniture yet but we know how the economy is working right now. It's understandable. Jordan did a great job serving us. Thank you.
We have purchased furniture here a few times now. Always friendly, helpful, and willing to go the extra mile to make sure you get what you're looking for.
Lisa was so kind and helpful when I visited the store looking for a recliner! I would highly recommend as I had a great experience!
It was a pleasure shopping for furniture for our basement today with Lisa.
Craig was very helpful and friendly. Of the number of employees working there the day we visited, he and another employee were the only ones to said hello. He was the only one to ask if he needed assistance.
Lisa burthay was such a great helper! Thank you!
My fiance and I came into Ashley today for a new mattress and possibly new living room furniture. Found the perfect mattress and living room set. Lisa was super helpful, found exactly what we were looking for and was accommodating for everything we needed today. Perfectly happy with our experience today!
My husband and I just recently purchased new living room furniture. Jordan was our sales associate and he did an amazing job helping us with the purchases. Jordan showed patience with us and knowledge with quality in pieces we bought. Also kept us up to date on when things would be delivered.
We have been searching for a red sectional online and in stores. Walked into Ashley Furniture and Lisa was extremely helpful on finding the best price and getting the right pieces ordered. Questions were answered and the process was quick and smooth. Explanation was provided on the warranty and delivery.
Jordan was wonderful, patient and very helpful. He made the whole process easy.
Jordan Thanks for your professionalism and for keeping me in the loop concerning my furniture and because of you we are lifetime partners with Ashley
I bought a nice dining room table and a sectional off of Jordan! Great service and he helped me pick my dream couch! Would recommend 10/10. Ask for Jordan!
Furniture was about 6 months out (normal for right now), but Jordan kept me updated the whole time and it made all the difference! He was extremely helpful and responsive! :)
Jordan was very helpful and knowledgeable. We are pleased with the service and product.
Jordan Oliver has been very helpful through our furniture buying process!
Jordan is the most energetic sales person I have ever met. He is very knowledgeable about the furniture at Ashley Store. Jordan, is easy to talk to and he has a awesome personality. Thank you Jordan
Had a great experience working with Jordan at Ashley Furniture in Kokomo. Helped us pick out our new furniture and made the process very easy. We will be coming back to work with Jordan again! Thank you.
I was looking for furniture and I was told by my sister to go to Ashley Furniture and I finally found what I was looking for.. Lisa helped me out alot she was very nice, generous and knew what I wanted.. Thank You Lisa 🤗
Jordan is such a great sales associate that I do not even need to go to the store to get done what I need done! Knows exactly what I needed and is incredibly helpful In the process ! Highly recommend!
We we're shopping with my son for a new couch and ended up buying an entire bedroom outfit for ourselves. Michelle was very friendly and helpful! We love all the furniture!
Craig was awesome and helped my partner and I find a couch that was perfect for us after the one we originally wanted was out of stock!
Went in looking for a new bed for my son and right away Michelle was happy to help me find the bed I have went to two other stores looking for. She also help make sure I was getting the best deal and saved me a lot of money. Michelle was so helpful and kind. She even gave her personally phone number to me saying if I had any questions about my sons bed and other furniture I bought I could always text her. It’s nice to know someone will really answer me if I have any questions on my perches. Could not be more impressed with how my experience went with the Kokomo Ashey store thanks to Michelle. She’s the best.
We purchased an Kitchen Island and bed mattress from nice friendly girl name Michelle. She absolutely took time and patience to work with us. We never felt like we was bothering her. Would deffinently do business with her again.
I worked with Lisa B. on a purchase of an accent cabinet and a doorbuster priced bed that was just too good of deal to pass up. I went in looking for a buffet, sideboard, or some type of storage piece for my informal dining space and walked out with both for less than the cabinet could have been by itself. We were able to browse at our leisure, and come to our decision without any pressure which was great!
Lisa was great and honest about the furniture i was thinking about getting. Second time shopping here and will definitely be back.
Had a wonderful experience with Lisa. We bought a king mattress and bed set she was very polite and very helpful in finding us our dream bed! I would recommend Ashley furniture and recommend Lisa !
Lisa at the kokomo store was very active in helping us pick out our bedroom set. She was super helpful and great to work with.
My trip to Ashley's was amazing!! The store is beautiful and clean and the staff is very friendly and helpful!! Lisa was a huge help and I got my brand new queen bed within 20 minutes!! If you need furniture I highly recommend Ashley's in kokomo!!
Lisa B was a great help for us. Didn't feel pressured or rushed to hurry and buy. She understood what we wanted, and pointed us in the exact direction we needed and helped us through the whole process. Couldn't be happier with my purchase!
Lisa Birthday helped me out big time. She did amazing job got me what I needed. This is my first time here. I got everything I needed and more
Lisa at Ashley in Kokomo is great! Ask for her 😁 she walked us all through everything and made it very easy buying new bedroom furniture. I even felt so euphoric through this process that I treated myself to some funky monkeys the store had on display. We always buy here!
Lisa was Phenomenal!!!! So great! The perfect balance of helpful and available without being overbearing or pushy! I’ve been in multiple furniture stores the last few weeks and let me tell ya she was a treat!😁
Lisa was very accommodating during our multiple visits to help us find the perfect pieces for what we need.
Michelle did a great job helping us look through the sofas and reclining sofas. She was very well informed and helpful!
I called for assistance ordering a new California King mattress and foundation for my Husband and I. I was using the online assistant but was not having the best luck getting my questions answered. Lisa Burthay at the Kokomo store assisted me over the phone and was very helpful and kind. It was a flawless experience ordering our new bed!
Had a really good experience with Celeste! She greeted me with a smile as I walked in and was really helpful throughout my visit!
I recently purchased a dining room table and chairs. Celeste was extremely helpful and patient. Overall good shopping experience.
Want to say thanks to Michelle for helping us order are new living room set. She went above and beyond while we done all by phone. We've gotten furniture threw them before. Decided to go back thur them with furnishing are new place. If you every have any questions call or stop by talk to Michelle shell help you any way she can.
Lisa did a wonderful job helping us today! We knew we were looking for a sectional, but not exactly which one. She was very informative and led us to the perfect choice!!!
First time visiting Ashley and I’m very pleased with my experience! The employees are very friendly and helpful. Lisa in particular helped me. I recently bought my first apartment and they made buying furniture very easy. love the layout of the store. It makes it easy to visualize how everything will look.
Lisa burthay was great help! Gave me multiple options and helped me out with the best deals! Thanks again Lisa!
Austin and Markus delivered our new sectional from Ashely Furniture (Kokomo) and they were EXCEPTIONAL. Very professional, extremely helpful, and so friendly!! Great guys!! They are an asset to your team!!
Salesman Jordan was extremely helpful and not pushy at all. He took his time with us to find the right fit and price. Very nice, soft spoken, and polite. Great experience there!
We bought a bed from here. Had great customer service all around. Jordan took care of the transaction and sale and gave us a great deal. And answered any questions we had. Austin and Cameron delivered it and was respectful and kept us informed on the different features and what they was doing the whole time putting it together. Highly recommend this store for all your furniture needs!
Lisa did an amazing job helping Brooklynn and I out. She was very friendly from when we first walked in the door until we purchased our couch, loveseat, and rocker. She did a great job being helpful; however, also giving us space to look ourselves. I would highly recommend requesting Lisa.
Brian is the best...really took great care of us!
Austin and Cameron were extremely professional and thorough when delivering our adjustable base! Could not have asked for better customer service!! Thank you!!
Austin and Cameron were very friendly fast and professional Great guys with good teamwork
Purchased a love seat and a sofa! Lisa Burthay was amazing, took the time the time to show us different options!
Very sweet and professional young men.
Austin and Cameron just delivered my couch...Such sweet guys very polite and wow the manners. Very respectful of my house. Made sure they didn't hit anything moving the couch in...set it up looks wonderful!. Highly recommend these guys. Thank you. The couch is absolutely Beautiful. Thank you all around Ashley Homestore. Our sales girl was amazing as well. I'm sorry I can't remember her name!
Lisa was very friendly and helpful would highly recommend stopping in and seeing her if you furniture for your home.
We bought a really cool cocktail table, 2 gorgeous mirrors , a zero gravity recliner an end table. Just love the look it brings to our home. Lisa helped us and took the time to know us and know what our taste was. She did a hands-down FABULOUS job helping us. We love all of our new pieces and just love Lisa! Thank you Ashley home furniture.
Lisa was very helpful in helping us found a furniture for our new home. She answered all of our questions and concerns also!
Went shopping today to look for a new sectional couch. We had a great experience. Michelle from the Kokomo store deserves more than 5 stars. I am very indecisive and went in to original browse. We spent 2 hours total in the store but Michelle made it feel like it was 20 minutes. Michelle gave us space to look around and then approached us to ask if we had any questions. I asked her a handful of questions and she was very patient with me. She even showed me different styles when she could tell I wasn’t sure. She even showed us how we could customize for the perfect fit. I am very picky and really appreciated how laid back, helpful, and patient Michelle was with us. I will definitely be referring people to her!
Brian did an AMAZING job helping us pick out some great furniture at a great price! He was kind, knowledgeable, and not pushy (which is so refreshing). Great experience overall, would highly recommend.
Great Customer Service. Jordan went out of his way to make sure we were happy with our order and even helped us find similar pieces when the first ones we chose were not available! Highly recommend!
Friendly and helpful staff. My daughter can't wait for her bedroom set to be delivered.
After waiting months for my order with no information Michelle was the only one to contact me personally with updates and other options! She was very professional and kept me up to date. If it wasn’t for her I would’ve canceled my order.. Thanks Michelle, my daughter loves her bed and I’ll only be working with you from now on..
We had a very good experience with our sales associate Michelle. I highly recommend Ashley Furniture and Michelle!
Michelle was great to work with! She was knowledgeable and helpful in placing our order! Would definitely recommend working with Michelle!
Cathy was great to work with! She didn’t pressure us at all, and she was extremely knowledgeable. Cathy really worked to get us exactly what we want in the timeframe we needed it in.
Cathy was absolutely wonderful and so helpful thank you again!!!!
The delivery guys were so friendly and set everything up perfectly.
Jordan is a good sales rep
Lisa was amazing!! If ya come as a family and have little one she is fabulous!! Great place for family furniture and amazing deals!! She was amazing to work with! Thank you Lisa and Ashley Home Furniture!!
I had a replacement recliner delivered to my home after my old one broke. Tim and Marcus provided excellent customer service and installed the new recliner very quickly. They both did an awesome job
Lisa was very helpful. She clearly explained all the options and worked with us in selecting best couch for us.
Austin and Cameron were awesome with my delivery!! Very friendly guys!!
Went to store, Michelle approached me and went above and beyond to help me find the right couch and love seat set. Great service! Was really upset with previous purchases but Michelle corrected that.
Michelle did an outstanding job assisting us!! She kept in contact with us via text and went above and beyond to help us. Highly recommend!
We had a great experience at Ashley on Black Friday. We were greeted by Michelle as soon as we walked into the store and as we were walking around she checked up on us to see if we were finding everything fine. She was a great help and was very friendly.
Lisa was a great help finding the perfect gift!! Absolutely the best experience!!
I was very pleased with Michelle at Ashley Home Furniture! Even though there was a sale going on Michelle was able to work her magic and get me a lower price and she knows her furniture! I will definitely be a returning customer and recommend the store to family and friends! #AskForMichelle
Very happy with our sales lady Michelle! She was very helpful in finding the right sleeper sofa for us! Marcus and Austin delivered our sleeper sofa and put the legs on and checked to make sure the sleeper sofa pulled out with no problems. They also put the cushions back on and the pillows that came with it. We are very happy with our sleeper sofa!! It is comfortable and very beautiful.
Great experience with Michelle, she went above and beyond to give us the best possible deal! Would do business again!
I will rate Ashley's in Kokomo once i recieve my Matress & Couch!!
My mom was shopping for living room furniture when we stopped by Ashley Homestore in Kokomo. Jordon Oliver greeted us when we entered then… he gave us space to browse around AND he was readily available to listen to our needs, offer guidance and answer all the questions we asked. Jordon was kind, patient knowledgeable and informative! If you are looking for furniture and excellent CUSTOMER SERVICE ask for Jordon when you shop Ashley!! Mom found exactly what she was looking for that day and now she is enjoying her new furniture. Many THANKS to Ashley’s Delivery Department as well for continuing the process of providing the same excellent CUSTOMER SERVICE (so sorry I didn’t make note of your names) YOU were GREAT!
Good, salesman was very helpful
Nice place, lots of nice furniture. Staff is great!
The person is very proffensial
Some really nice furniture and decor items.
If you shop at this Ashley furniture store ask for Trinadee, she was amazing! So helpful, friendly, and was knowledgeable about all the protection plans, warranties etc. She explained it to us in detail and was able to answer all of our questions. This was hands down my best furniture shopping experience!
Awesome place for the best prices on all top Quality furniture
Shopping for furnishings for a new home we are moving into. Found a great deal on a sectional and cool chevron coffee table. Craig was very helpful throughout our visit, and we have our eye on a few additional items!
Very poor customer service
Terrible customer service. Bought a bed from there and been waiting over a month for the drawer that goes underneath it. They are rude and won’t give me an estimated time on the drawer. I asked if they could give me the display one then answer was a firm no. I made them give my money back for drawer. I’ll never buy from them ever again
I worked with Lisa Burthay she was great work with they match walls price and other stuff great experience thank you so much working with us we are getting a new house
Lynn was great!! Super friendly and helpful. Went above and beyond to help and make sure we were happy and satisfied with our purchase. Definitely recommend this store and her!
We got our bed and our furniture there had no problem. Very friendl, Only problem I have now is we order end tables and coffee table 5 weeks ago going on 6 weeks and still have not heard from them for delivery.
I recently purchased a Tempur-Pedic bed from Lisa Burthay and not only is the mattress perfection, but the service was exemplary from the initial visit to the delivery. Marcus and Ryan made the delivery for me and were professional in every way. They made quick work of getting the new bed in and made sure everything was exactly how I wanted it. They were very kind and I couldn’t have asked for better delivery men. Thanks so much guys, you rock!!
Was not honest about when we could expect delivery when we purchased. After waiting 6 weeks, I called to get an update. I asked them what the average time customers received their product and they said it could take up to 6 months. Why wouldn’t they say that when we purchased? Commission is king and it often times produces dishonesty. Update: After they said the product would arrive in September, we waited and no furniture. It is now October so we called and cancelled.
Ordered bar stool which have not arrived yet. The sales person was very nice and helpful. Got my bar stools and they were well worth the wait. They are beautiful.
Ordered furniture, ordered Battery packs for the furniture, never brought the Battery pack for the first couch that arrived. Just delivered the second couch and they didn’t bring the battery packs so unless I want to wait another 6 months I’ll have to go get them myself and install the battery packs myself. Paid to much to have horrible service.
We went to 3 furniture stores to find a sofa. Lisa Burthay greeted us very warmly when we walked in. After we explained what we were looking for, she walked us to the area where we could find what we were looking for. Then she left us alone!! ☺️ She did not hover over us as we made every turn in the store, she checked back about 15 minutes later to get some feedback from us, and she expertly listened to what we were really looking for, we shopped a little more and she left us alone again. When our decision was made, Lisa made the final transaction very easy with her very friendly approach. I would say for sure we have found our furniture lady from now on!!
Austin wasvery helpful answered all of our questions.
Very nice
Great selection and decent prices, but quality is not outstanding.
Thank you, Jordan, for getting me set up with a new couch. I appreciate your help today! I appreciate you explaining all of the details to me from start to finish. Great customer service.
We had 1st class service and Brian our salesman was easy to work with and answered all of our questions. In addition, we got a great deal. Thank you.
Not very friendly or didn't want our business, we went elsewhere and was treated very nice.
The salesman answered our questions honestly instead of being pushy and trying to pressure us into a purchase.
Purchased a sectional absolutely hate it the back cushions sag really bad the couch doesn’t sit level and sinks low in some spots the ottoman it higher than the couch so it’s uncomfortable to use the ottoman also had zero support so if you sit in the middle of it you just sink completely dissatisfied with the products absolutely hate it!
Completely disappointed in the service that this company gives. I brought a piece of furniture that costed more then $4000 in September. They delivered it to me in January broken. Apparently they took it to the warehouse to get it fixed. Then this Friday they called and said it was better off to return my money. This was after I waited a long time for a response. It is embarrassing that a company as big as this doesn't take care the costumers. Don't waste your time on this company. Thank you.
I keep coming back to Ashley for my furniture because the customer service is excellent. I worked with Craig this time and he was amazing!! I knew was I was looking for so he directed me straight to it. He explained everything perfectly. He was super easy to talk to and not pushy at all, which I appreciate! He helped me get really excited about my purchase. I will definitely go back and see him for my future purchases!
My husband and I were greeted immediately and told the sales rep what we were looking for. The space was huge and there was much more on display than we had expected. Lisa took us to the dining tables and showed us where the mattresses were and explained the differences between each mattress. She gave us each a pillow with a protective slip to put on between the pillow and our head and left us alone to try out the mattresses. It took us probably an hour to browse and Lisa came back and checked on us enough to be helpful and to also give us time we needed to consider options. We were lucky enough to be there when a special sale was happening and got a great deal. Due to COVID she was unable to give us a shipping timeframe but said it could be three weeks or more. It took 2 weeks and 6 days which was a great surprise. The delivery men were very kind, prompt, and professional. It did take longer to check out when we purchased as some errors occurred with paperwork that had to be corrected. Also there was a mark - looks like a pen mark - on the bed when it got set up which I can’t seem to get off the mattress. Other than that, great experience! I would highly recommend Lisa and Ashley Furniture in Kokomo.
Great experience and very helpful!
I'm buying new furniture for the first time, and Lisa Burthay at Ashley took great care of me. Lisa was obviously very busy, but she treated me as if I was her only customer. A 2-hour trip and I walk away with a new bedroom and living room set being delivered for free. Good deal 👍
We decided to stop into Ashley Furniture today because we have been looking into getting a new mattress and as soon as we walked in the door a gentleman at the front greeted us immediately and asked us what we were looking for today. We replied that we were looking for a mattress and he led us straight to where they were located and helped us figure out what type of bed would be best for us. Jordan was very knowledgeable and experienced with the product we had purchased and was a huge help! I’m really glad we had stopped in there today because he made making our decision on what bed to purchase a breeze.
3 months and still waiting......
Clean place Great People!!!
First time shopping there. Customer service was overall satisfactory.
We bought a warranty protection plan on our couch bed fabric. We have spent 5 months trying to get guardsman to come clean and repair the fabric. We sent them all the documents and filled out all the necessary paperwork. They went silent and Ashley furniture will not return the $79 we paid for the protection (that we aren't getting!)
After purchasing many items from Ashley furniture we purchased a mattress in May (not knowing that it came in a box ) and was very disappointed in the mattress as it broke down immediately. We asked for a possible return or refund or even store credit. Keep in mind this is $1000 mattress they wanted to give us $300 credit for three months later. in August after being put off by the associate who sold us the mattress we went to the store manager. We were asked to submit pictures at their request so we could possibly get a full refund. Meanwhile, we ordered furniture through them and have put money down on the purchase. Fast forward to now this is October. After several emails several phone calls they have now put a different contact person in charge and they are requesting a third round of photos and want to resubmit our claim for the third time. They say they lost record of the first submittal. At this point the furniture still hasn’t even come in so we don’t have that yet either. Spoke to the manager this week and I was supposed to hear from him as they were going to contact the representative from the mattress company this is now Friday night and I haven’t heard anything back. Because of their lack of communication, The time they are taking to complete what needs to be done, we have now had to purchase another mattress from a different company much better quality I might add ..we had no choice other than to store their mattress In a spare room to possibly just give it away. So in closing this I would like to say their quality of mattresses not to mention their communication skills total poor customer service I’m not even sure they qualify for one star. Last but not least I’m going to get my down payment back for my furniture and take my business elsewhere.
Lisa helped us pick out and purchase new furniture. We will definitely be back to purchase more from Lisa. She wasn't pushy. I love that! She is really nice and easy to talk to. I recommend Lisa to everyone!😊
Jordan had excellent costumer service and knew his product and inventory very well! I would suggest using this young man for any help! 😁
*edit* It’s been two months since we bought the bed... I called and talked to Brian in sept and he said the bed should be in by end of month.. it’s now October 8th and it’s still not there.. and it just so happens whenever I call, he isn’t working... stars are definitely going down’**** We went into Ashley’s just to look but after meeting with Brian and how much he helped us, we decided to buy that day! It was a great experience! Go ask for Brian!
Jordan was excellent. He accommodated my 91 year old dads needs and helped us every step of way. We went next door to Lucas and salespersons didn't seem nearly as helpful or interested in our business. So we bought at Ashley!
DONT BUY FROM HERE!!! I ordered a bed a longgg time ago. It was suppose to arrive the 2nd of September. It&'s been 24 days since then, and still nothing. Every time I call they say it&'s ok the way or a couple more days every other week. I cannot get a refund because they take a chunk of that money back too so I&'m stuck. It&'s because of COVID apparently but if that&'s the case they should have said it&'s going to take more than a month instead of 2 weeks. Customer service is horrible I would never recommend any one here
DONT BUY FROM HERE!!! I ordered a bed a longgg time ago. It was suppose to arrive the 2nd of September. It's been 24 days since then, and still nothing. Every time I call they say it's ok the way or a couple more days every other week. I cannot get a refund because they take a chunk of that money back too so I'm stuck. It's because of COVID apparently but if that's the case they should have said it's going to take more than a month instead of 2 weeks. Customer service is horrible I would never recommend any one here
This review isn't against this specific store but Ashley furniture as a whole. First we ordered all of our furniture back in the beginning of july, and they did tell us it would be a month before we got our furniture due to Coronavirus and we where ok with that due to the fact that we would be moving across the country about the same time and it would be good timing.(only having to sleep on the floor a few nights. Mind you we also have 3 children and got rid of our old furniture to move less stuff) a few nights go by and I have to call the store to see what happened to our furniture (they never notified me of anything to this point) they said it would be another month of waiting because of COVID this was almost 2 mos after original order was placed when I called. I told them this and that I had three kids sleeping on the floor they said they could deliver the beds and some of the furniture but I would have to pick up the rest when it came in. When I started that I paid for $6000 in furniture plus delivery to my house why do I have to pick it up at a warehouse 2 hrs away. She just stated that I only paid for one delivery. Now they will not refund me for insurance I dont want but will give me store credit in 4 years if I dont make a claim and I just recieved the last of my furniture FINALLY and it's the end of sept. Almost 4 mos to get everything and rude. I will never shop here again.
Lisa helped us find the perfect furniture for our living room. There was no pressure or threats of losing any specials that were going on. I highly recommend going into our Kokomo store. There are several beautiful furniture pieces there with great prices and great sales associates to assist you.
Ordered a bed July 20th and still have not received my delivery. I called a few times to track my delivery. Last time I called, was on August 24th and they said so it looks like it should be there on September 1st or 2nd. It’s now September 9th and still nothing. It’s been almost 2 months, it ridiculous!
Nice selections on almost everything you need in your home.
If you want poor craftsmanship and poor communication this is the place to shop. Still waiting on pieces of furniture that were shipped damaged in March but no one communicated whats going on. Poor customer service. I won't ever return
Helpful . Difficult factory manufacturing because of Covid19. Hopefully it will work itself out. Looking forward to getting our furniture.
Great place. Nice, helpful, and knowledgeable people. Good selection and nice prices.
Jordon found everything we had requested and helped us find the stuff we needed in our price range. He awesome! Thanks you so much for all your help! Would highly recommend him!
Amazingly helpful staff!
I was just there and was going to buy a bedroom set, but no one would help me. When i originally entered i was told by another associate that greg would be assisting me so i walked around the entire store looking at bedroom sets, taking my time, and absolutely no one cared i was there so I left.
Very helpful with my questions, disappointed that their's no date of shipment due to Covid-19😭
Ordered a four piece set to be delivered in no more than 6 weeks. Called on the sixth week and now it’s 3 months at best!! Unacceptable.
Cathy was great got the couch ordered quickly now just waiting for them to call to set up delivery. I did not give 5 stars because it was awfully hot in the building and because some items were without price.
Horrible horrible experience with this store we bought a bedroom set in around the first of March and still have not received our bedroom set we called the first week of may and they told us it would be loaded that week from Wisconsin we still have not received our bedroom set we have been patient and understanding now today we call back to see where our bedroom set is and they told us the same exact thing but now says it's going to be untill June so we have been waiting ,Jun 18 will be 3 months and that's crazy and wrong . It's very disappointing and horrible customer service. After further review and reading others horrible experience seems like it's a trend even before the covid issues . They do lie, and or use the estimate such as will be here on ( june 5th) they sure make sure they have all your money before they make you wait several months . The funny thing is the bedroom set we ordered is on the show room floor there, do you think they would make things right ? Nope. maybe a call to the better business bureau.DO NOT ORDER ANYTHING FROM KOKOMO .
My husband and I went to purchase some new furniture. Upon arrival we were helped by Jordan. We knew what we wanted but they didn't have it on the floor however Jordan found a similar style with the same fabric they did have so we could get a good feel for the color and durability of the fabric. At this point Jordan was able to order exactly what we picked out on-line. We had a wonderful shopping experience. Jordan and the entire Ashley team worked very hard to make us happy. We have bought many items from Ashley and will continue to do so. Thank you Jordan and team.
What an amazing experience we had! Prices were the best we found and Lisa was so helpful and such a joy to work with. We would highly recommend shopping for all your furniture needs here.
My delivery service was not great. The delivery guys were rude and nasty towards us. After calling several times, I connected with someone about returning my delivery fee and I would receive a call back. I never received that call back. I finally spoke to someone about the delivery fee return and they claim they would return my delivery fee and its been almost 2 weeks still no return. Along with fighting for the return, I have own my furniture less than a month and it is already broken. Someone said they would contact me with details to repair it. I'm still waiting. I will never do busy with this company again!
Dont buy from here if you want it anytime soon. Took 3-4 weeks and than another few for delivery. I'll shop elsewhere. Not going thru this again. Now I'm waiting for repair person cause my frame is bent and is bowing my second brand new mattress. Unhappy
I want to thank Lisa Burthay. One of the best salesperson I have had the pleasure to work with. She did everything in her power to get things perfect for us.
Craig H was awesome! He had vast knowledge of styles, colors and inventory that helped us get in and out as quick as possible with exactly what we envisioned. Thank you Craig H!!
Be prepared to wait 4-6 weeks for your furniture. As others have said, their delivery system is awful. As for the quality...I still haven't received my furniture, so I can't comment on that! I'm considering cancelling all together but they'll take 25% of my $1800 for a "restocking fee" 🙄 If you need something right away, go somewhere else.
Great experience and customer service! Prices are good too. Craig was a great salesman who even came in on his day off to help us finish the sale! Highly recommended.
Liz helped me with the selection of items. Worst delivery experience though. Poor communication. No updates on ETA. It's been a month and a half since the order and my coffee table has still not arrived as of yet.
Bought a mattress here in December (no box spring was needed). Sales help was great and showroom is very nice. The delivery took a week longer than promised, and the overall delivery experience was terrible (poor communications and delivery people were not helpful). Wish I would have bought elsewhere, and cannot imagine a reason to go back when other furniture stores in Kokomo offer much better service (e.g.RM&S).
Cathy was a great help.
the best service with lisa that we’ve ever had she helped put together a beautiful full room full of furniture can’t wait to get it delivered!
They need to be honest. People are willing to work with companies if they are at least truthful. They lie about delivery, and then they lie to cover up their lie. We attempted to work with them on this issue-- but again, they were no help. I was always a loyal customer to Ashley-- have bought thousands of dollars of furniture over the years-- but after ONE experience with the Kokomo store-- I will never use Ashley again. Go somewhere else...you will be thankful you did.
Inferior mattress ! The mattress took a month to be delivered then another month to replace all the while Ashley is advertising this mattress as a queen but in reality it is a full size and NOT a 12” but 10” no matter how they manipulate the measurements. I have purchased from Ashley in several states throughout the years and this purchase by far is the shadiest! I will say the couch is sturdier than the mattress and a pull out bed. If Ashley is going to advertise a size and quality then they need to make sure it is not a bait and switch!
My wife and I bought a couch and 2 recliners from Ashley recently. I specifically asked Lisa Burthay if the recliners were wall huggers and without any hesitation she said yes they were. When they were delivered we found out otherwise. I called to speak with the manager about the problem but he wouldn't even speak to me. When I finally spoke with Lisa she denied saying they were wall huggers. She actually complained about spending too much time with us also, that's funny because we were the only people in the store. Bottom line, do not buy from Ashley unless you like being lied to and enjoy terrible customer service
My wife and I bought a couch and 2 recliners from Ashley recently. I specifically asked Lisa Burthay if the recliners were wall huggers and without any hesitation she said yes they were. When they were delivered we found out otherwise. I called to speak with the manager about the problem but he wouldn&'t even speak to me. When I finally spoke with Lisa she denied saying they were wall huggers. She actually complained about spending too much time with us also, that&'s funny because we were the only people in the store. Bottom line, do not buy from Ashley unless you like being lied to and enjoy terrible customer service
My wife and I bought a couch and 2 recliners from Ashley recently. I specifically asked Lisa Burthay if the recliners were wall huggers and without any hesitation she said yes they were. When they were delivered we found out otherwise. I called to speak with the manager about the problem but he wouldn't even speak to me. When I finally spoke with Lisa she denied saying they were wall huggers. She actually complained about spending too much time with us also, that's funny because we were the only people in the store. Bottom line, do not buy from Ashley unless you like being lied to and enjoy terrible customer service
This has been the worst experience EVER with Ashley Furniture. We ordered (and paid in full) for a bedroom set in early August. We were promised it would be in on September 7. We have called several times trying to locate our order-- but no one seems to be able to tell us where the furniture is, and we are getting no where with customer service. I would absolutely NOT order any furniture from this store. They will take your money and will not deliver. Save yourself the headache. There are lots of other furniture stores that deliver much better service.
Excellent customer service was given to me by the store manager, Darryl Baker. Looking forward to my new pieces!
Nice selection
Nice setting, nice staff. Went to get a new couch and walked out with a good deal.
Excellent service!! Peg was awesome!! I would highly recommend Ashley in Kokomo.
Very helpful and great service. Store is very clean and nice. Highly recommend.
Shopped at Ashley Kokomo today. Worked with Lisa B, she was amazing. She helped us find a great 9pc bedroom ser with mattress and box springs. We have shopped at the store several years and always been satisfied! Encourage everyone to shop here.
Love the quality and price of furniture. Purchased an extra large chair with ottoman. Lisa was very helpful with special savings and free delivery today!
We ordered a sectional a month ago. It was scheduled to be delivered tomorrow afternoon. They called me last night to confirm the delivery time. Everything was good. Today, they called me and said that my sectional is now on back order and will not be in until the 7th, but they will not be able to deliver it for another month. This is unacceptable! How dare you call me and say everything is set just to call me the day before and say that you don't have it ready?! They refuse to do anything about it except for cancelling the order. I could have gone elsewhere to get a sectional during this whole month that I spent waiting! I would never recommend them to anyone.
I am a new home owner so of course I needed to buy some furniture. When I walked in Lisa Burthay helped me so much! I had a very positive experience there. Lisa was very patient and helpful with picking out my new living room set! I will definitely be going back!!!
I am a new home owner so of course I needed to buy some furniture. When I walked in Lisa Burthay helped me so much! I had a very positive experience there. Lisa was very patient and helpful with picking out my new living room set! I will definitely be going back!!!
Customer service was excellent!
Class sales person thanks for helping my Father out...
Awesome experience! Thanks Brian!
Awesome
I am looking for a bed and the help showed me some but didn't find what I wanted.
Very cheaply made furniture and horrible customer service. You can&'t even go above their heads to get them to replace this junk because they are the &"corporate office&".
Very cheaply made furniture and horrible customer service. You can't even go above their heads to get them to replace this junk because they are the "corporate office".
We purchased furniture from this store 4 years ago. Went back recently to purchase more furniture for other rooms in our house. After 4 years we were again delighted to be greeted by great sales staff and a nice showroom. The customer service from this store is excellent. If you are looking for good furniture and great salespeople to work with, this is the place you should visit.
I bought a living room set in march finally got it delivered on April 10th and when they delivered it the couch had broken lights broken hinges for the console and Staples coming out will never buy from them again getting the run around it's now may 3rd n I still have a broken couch called corporate and they still haven't called me back
Sold us a defective dining chair with one leg shorter than the other three legs.. their solution was a piece of felt to balance out the chairs
Great deal on furniture set
Props to Ashley's Home Furnishings and their All Star Sales Associate Jodi Thomas Lake for hooking us up with these....thx again hometown girl, we love them!!
Had a great experience at Ashley today. We ordered a full size bed. Our sales associate Lisa Burthay was extremely helpful, Thank you Lisa!
I bought my daughter's furniture here and thought it would last longer than 5 years. The finish has come off and the chairs have fallen apart. I expected better quality from the Ashley name.
Great selection of styles
Bought a bedroon suite there a couple years ago. Treated us right...returned two years later and bought a sectional couch for our basement and received same excellent treatment.
Really nice ppl.
Descent prices but better be prepared to wait a month for your furniture to arrive and an extra week for it to be delivered.
Love lisa Burthay, such a friendly helpful Lady!
Lynn Daigle has been so awesome to work with! Anytime my husband and I go to Ashley Furniture Lynn has always been our go to associate there. She is very knowledgeable and makes you feel welcomed there. She has helped us get all new living furniture including a nice entertainment center. On our lastest purchase she helped us pick out the perfect bed for us. Never once did we feel pressured into buying anything. If your looking to buying anything go see Lynn at Ashley Furniture she’ll be able to help you.
Love the selection and great deal we received on our table and chairs, plus love seat
Working with Lynn Daigle from this store was great. She was very honest and she did not push us into anything we did not want. We purchased a living room set from this store. From the time we placed the order until the time they delivered it. It went really smooth.
If you need a mattress go to Jason Gray. He’s an amazing salesman who did everything he could to provide us with a top of the line mattress for a good price.
Lovely store. Good people, good prices, good furniture.
The worst furniture store in Indiana. Don't believe what they say on delivery because it will not happen, delay, delay and non stop lying just to get rid of me. Here I am a month after they said it would be delivered and still don't have it. Look elsewhere. . they are completely disorganized.
I found some variances between online and in store pricing. Darryl painlessly clarified everything and put together a great deal for our purchase. Looking forward to getting our furniture. I reccomend contacting Darryl for your next purchase. Thanks again!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
