Ashley Store Merrillville, IN

Excellent customer service. Meet all my needs.

Very good customer service, Scott was knowledgeable about every detail and was very hospitable

Great with sales person, but the automated communication is terrible on anything for follow up.

We appreciated the low pressure approach that we received when looking for "just the right" furniture pieces. Scott was incredibly patient with our meandering through the store. He was very knowledgeable about the products and helpful in his personal advise. We never felt compelled to select a more expensive product. Great products! So many good things to choose from.

Marie our sales lady was very nice and professional, unfortunately I changed my mind, I’m waiting for my credit return to come through my account, otherwise I will shop there again.

This was the first time ever walking into a furniture store and that I didn't have 5 people approach me. Found a lovely young lady who helped me with price options and BAM, sold!!

Sylvia was a great person to work with

Sylvia was amazing! Great to work with!

A Great Experience- Knowledgeable Sales Associate!

I called and talked to Nickie, she’s knowledgeable and kind. She gave me a good deal on the recliner of my dreams and really worked with me (options) to make sure the fit would bring comfort.

Everyone is very friendly and courteous!!!

Thank You Scott and Silvea😁😁

I had a very good experience at this store. I want thank Ms. Sylvia Walker for explaining about furniture l selected. She was very knowledgeable and nice. Thank you

My sales associate Sylvia was very helpful and pleasant to work with. Definitely recommend asking for her when you go in. Great service.

Enjoyed working with Mickie, good value, very friendly staff.

Sylvia was fabulous 👌

Natasha was very helpful with my purchase. I was in the store and out within 40 minutes and very satisfied with the service...

Wonderful service; attentive without being pushy. Manager was warm and friendly.

Nickie was fantastic and really listened to what I was looking for. She assisted in finding the perfect living room set for my family. Thank you!

Khaled and Natasha were very nice and helpful. Even Nora was great. They all were awesome!!! We would highly recommend this store..

What I like the most about the store is the employees let you shop and don't pressure you. They are informative and helpful without being intrusive. Nice experience.

Very nice experience . No pressure!

Diana was very informative. We found what we were looking for.

Scott Walker was very polite and knowledgeable with our questions and helpful with our purchase. Very clean store with a very large selection.

Great selection. Renee was fantastic and took the time to answer all my questions. Ask for her if you need furniture.

Knowledgeable, answered all our questions, demonstrated scratch resistant, polite . Only browsing but demonstration definitely sold me on the sectional.

Bradford went above and beyond to make our shopping experience a breeze!!

Great pickup handoff thank you so much

Great sales room service, slow delivery.

Was just looking and Nickie was able to assist us and helped me find the perfect sofa for my spare room. The price was right and she was even able to get me a discount. Everything was easy and no pressure. That is why we like Ashley Furniture.

Great people and great products.

Good experience! Helpful sales person

We bought from them, they have nice furniture but our seller seemed sneaky with the prices. Then, I went again looking for another piece of furniture and was walking through the store for 15 minutes without anyone offering any help.

Good service…. quality furniture

My experience at Ashley was wondering , and I found some furniture the I love

Had a very good experience with Natasha at the Merrillville store.

They were on time, polite and were in and out quickly! Good job

Delivery was fast and efficient. I was kept informed all the way.

Nicole had a pleasant attitude, it was very helpful.

Great customer service

Wonderful customer service! Natasha was extremely helpful in finding exactly what we wanted.

Nice selection and great financing options

Sales associates were not pushy but helpful when needed. Furniture was delivered a different day than initially expected, but everything with delivery went smooth.

The sale associate at Ashley Furniture stores was very helpful and understanding with everything I needed to know with get a nice home furniture set thanks again.

VERY UNHAPPY with customer service. Went to pick up a desk I bought in showroom on clearance. Perfect condition. Marked down because misordered. I was so excited.. Staff 100% dented during loading process. It was dark when we loaded. I saw dent as soon as I loaded into my room. I hate to say it but customer service is better at Wayfair and Amazon. Ashley furniture kept pushing blame and did nothing except for reimburse $50 so I could buy my own repair kit. Will not go back and I have told this story to many who will also not buy from Ashley Furniture.

We had a great experience with Natasha! She gave us a great deal & was so easy to work with.

Great choices to pick from. Staff friendly and not pushy.

We had a very nice experience recently when purchasing a new couch. Khaled was very nice and informative.

great customer service as always and beautiful merchandise.

Bradford did an excellent job and is extremely knowledgeable. I highly recommend him.

I was looking for a new living room sets, and the ladies, Diana, and Nickie were really nice and helpful

Natasha was very pleasant to work with. She was super helpful and kind. Will definitely be going back to see her for my future furniture needs! ⭐️⭐️⭐️⭐️⭐️

Natasha was absolutely awful to work with with. She was rude, dismissive, and overall disrespectful. I will never return to this specific location because of Natasha. I understand people have bad days and maybe it was one of those days for her… but my gosh.. get your act together. Beware!

Bradford was very helpful and patient with helping me decide on a recliner.

Natasha was super helpful and pleasant. She assisted me in ordering a piece that I found online and setup delivery on my requested date. She also helped the family member who was with me to make a purchase. Natasha showed her various options of what my sister was looking for. She is very knowledgeable about the store products. She made my buying experience positive and I will definitely consider Ashley Furniture for future purchases.

Was very pleased with the staff and my experience at Ashley. Will go back

Very helpful he was very kind to us we have used Ashley's for years we have bought all of our funiture from them over the years.They have very good quality furniture.Thank you for your help.

Great sale people they are very polite knowledgeable on their products it was a great timeu

Great service from Scott and Nick!!!

Sylvia was extremely thorough and made sure everything was correct. Very happy with our purchase

You guys are amazing ❤️

Experience was great.Natasha was very helpful, made everything go very smooth.

The furnature was nice and Nikki the sales lady was fantastic very pleased

Knowledgeable and helpful. Credit application process and checkout was quick.

Went to the Merrillville Indiana store to pick out a lift chair…our sales person was Nicky who was very helpful dealing with my situation…we need more people in our world like her.

Great service

I went to look at various types of lift chairs as I just began browsing. I approached Sylvia as I had a few questions. I didn’t have any intention of purchasing one that day but I found one I liked and her knowledge and expertise made me feel extremely comfortable. She was a pleasure to work with. I did not feel pressured in anyway. She communicated efficiently and effectively. I will definitely be reaching out to her for any future purchases. With that said I would recommend her and Ashley Furniture in Merriville. I feel you cannot beat the quality and price anywhere else. Thanks again Sylvia!

Oh, this is a franchise. They only deal in the higher eend of Ashley furniture. I wasn't buying anything, but I was with a friend and had an ad that they were interested in. The sales lady said they deal with that quality. I walked out after all the rudeness that popped out her mouth. I believe her name was brandy or sandy. I was irritated with her remarks.

Nikki was very nice.Professional did not make us feel rust at all. Catered to all our needs. Very informative and knowledgeable.

We had an amazing experience with Natasha at Ashley! She was so attentive and knowledgeable made us feel very comfortable and confident in the choices we walked away very satisfied with our purchase.

Outstanding service provided by Sylvia Walker.

Loved the style of the item we purchased. However, stunned at the high price for what is essentially a plastic table made in China. Very overpriced for the quality received. Tabletop is wood-look plastic, drawer construction is not dovetail. And then white glove delivery is an additional $79.99? For a $399 table? Further, the salesman was gruff and spelled my name wrong. Said nothing when I pointed out the misspelling and did nothing to change it. I was also not able to read the terms and conditions of what I was signing because the tablet had a poor wifi connection. Very disappointing experience. We won't shop here.again.

Ashley was quick and efficient while we had our two kids in tow and purchasing bunk beds. She was attentive and professional.

Was able to browse in peace No pressure. Good customer service.

William was great. He let us browse around with out bugging us every time. He also waited for us to find him and ask questions too. He also didn't try to up sell me on a different bedroom set either. He let us be true customers and pick what we wanted. Will definitely go back.

Nice experience, in and out. Not aware of inventory though was told what I wanted wasn’t available but then it was right next to something else I was shown, lol.

Good quality....good people.

Very friendly and accommodating. Will return again.

Got a GREAT deal on a floor model reclining couch and loveseat. There are a few more things I want including a beautiful bed. I will be back soon..

Delivery team courteous and professional but did not remove or cover shoes to access upper level with new carpeting. I was told at the store that the crew who delivered the mattress would haul the old one out and that there was no need to cover it. Crew told me that we need to cover mattress and call for pick up. Frustrating not knowing this in advance when I made a point to specifically ask so I can be prepared

They said they couldn’t deliver my purchase where l requested when they had delivered their before and the young lady mentioned a lot a fruad is going on l was insulted by that my account is in good standing and l showed lD and had my credit card

I was very satisfied with my services at Ashley Furniture in Merrillville, IN. Miss Walker was an amazing sales rep!! She made sure I was 100% satisfied with the product and service! She is a great asset to the company!!!

Friendly helpful staff. Worked with me to accommodate my budget and delivery time frame.

(Translated by Google) Supper very friendly, they are bilingual and always with a smile ☺️ (Original) Supper muy amables son bilingues y siempre con una sonrisa ☺️

Loved the sofa that I bought at a very reasonable price. I do wish the sofa was in the first color that I wanted but was still extremely happy that it was in the second color choice that I wanted. The salesman was very nice and gave me space to make up my mind.

Excellent every time !!!

Staff were very friendly and helpful at the Merrillville location, especially Natasha K! They didn’t have the exact couch I wanted on the floor but she was able to show me the fabric and size of what it would be on other couches they did have in store!!! Purchasing was easy as well! Would definitely recommend and return in the future.

It's not the stores fault that my delivery was horrible the first attempt but the second attempt was a little better. Even though I had to send one item back for damage and then after we went to move dresser and chest of drawers up to room we didn't recieve the hardware or legs for them so nowni have to wait 5 to 7 days for those to be shipped to my home.

Fast, efficient, friendly, and knowledgeable. They made it a pleasure to shop.

Nicole greeted us when we walked in. She was very informative in providing us with options. We really appreciated that she gave us time to decide. She offered us the care package & thoroughly explained everything.

Thanks to Bradford we found our couch for our movie theater room and was very helpful

Found the perfect match in a new mattress for comfort. Sylvia spent a lot of time explaining the product and the differences between brands and styles. Looking forward to the delivery and first nights sleep on it.

I needed a bed. Natasha was extremely helpful and knowledgeable.

Customer Service was great

I’m really happy with the furniture I just bought. It looks great and is much more affordable than some of the other places. Nickie, the saleswoman, was great when we were shopping. I brought my two pre-teen daughters to help me pick out my new furniture for my living room. She gave us plenty of space to shop. She was there when we needed her and then faded into the background. She also treated my daughters with dignity and respect which I really appreciated after the salesman at Value Furniture made us all extremely uncomfortable. She honestly was the deciding factor that kept us in the building and I’m very grateful for her help and happy with my furniture.

Bought a decent product Our salesperson Patti was helpful and not pushy which is importance to me I will work with her in the future for additional purchases. Thanks Patti

Was excellent service very respectful people work there Bradford was very good to work with

Always a great experience dealing with Ashley furniture whether online or in store. My salesperson, Kahled was fantastic! Very informative and no high pressure sales tactics. The delivery teams have been great as well. Much appreciated!

Nikki was very pleasant and not pushy. Represented Ashley very well.

Nicky was terrific in placing my son rder

Was a great experience

It seems like the days of high pressure sails are over for this place which is great! Honestly, years ago I would dread going here because of this. I just left and my experience was waaaaay better. Sylvia approached us, asked what we needed, pointed is in the right direction, said she'd be around if we need help, then gave us space! When we did need help we were also greeted by Nor, the store manager, as there were some price discrepancies with other retailers. They were able to get us a very competitive price and gave us no pressure to buy at all. The customer service was what sold us. The experience was leaps and bounds better than a few years ago and also better than their competitor, Bob's, which was right down the street.

Terrible experience trying to purchase a recliner. I came in the merrillville store with the exact sku number of the recliner from their website to replace the one that had broken. I was not greeted by any of the sales staff no one was at the customer service desk and I proceeded to walk the entire sales floor looking for the recliner. Fast forward about 15 mins I find a sales lady lounging in a loveseat toward the back of the store. I asked her if they had this recliner or if it would have to be ordered. She informed me she didn’t know and took about ten mins to find someone to look up the item. Mind you there was no other customers in the store. The sales associate returns to inform me that the have it in stock at their warehouse and that it will be $687 plus $100 delivery fee, on their website it clearly stated $459 free delivery to my address. She goes to find a manager and comes back to tell me they can sell it to me for the $450 plus delivery and couldn’t understand that I was showing her the price from THEIR WEBSITE, after pulling up the item on my phone showing her and explaining the price difference she finally agrees to sell it to me for the advertised price on their website. Then comes the 25 mins of the sales woman entering all of my information in to their computer having me sigh twice the invoice printing the receipt and then forgetting to take my payment. Now she restarts entering my info again and this time takes my debit card to pay for the item. Why is all of this mess art why am I not able to just purchase the chair at the price you advertise without going back and forth for over an hour? Horrible waste of time! The only reason I went to the store was because I was looking to pick it up today and take it home instead wasted an hour! This is why stores go out of business terrible customer service and marking up items with misleading prices. I could have just ordered this from my living room and avoided this whole mess! I bought both of my previous living room sets from Ashley and never again!

This is our second purchase with Ashley Furniture in 2 years. Our most recent purchase was with salesman Brad Cavanaugh who was highly knowledgeable and helpful in every sense. We loved the service he provided and because of him we will definitely be back for our next room!

Nickie, was the best. Her kindness was appreciated.

Friendly professional service and excellent pricing I will go back quality merchandise totally satisfied.

Our person was so nice and wasn't Pushy at all about getting a chair. She talked to my hyper active board son. She really made the whole process easy. I think her name was Sylvia

Our associate, Khaled, was very courteous and professional during our visit. He helped me purchase the exact set I wanted, and I would recommend this store to family and friends.

Ours experienced was not only a very good experience but also the sales women we had we were very impressed with her performance she was very professional with a great attitude towards us friendly in her approach in assisting us as we made our decision on choosing our furniture , she was very polite and patient with us doing the whole process ,very honest and respectful towards us, a pleasant smile during the whole process.it’s because of her attitude and personality,that we shared our experience with others people about the store and continued to do business as well! Very pleased customer. Mr and Mrs marsh!

Could use some training in customer service. Only one person out of 5/6 waiting by the door greeted me and my husband. The salesperson gave us space, but was readily available to help when questioned. Everyone else just looked at us as if we weren’t worth engagement and likely not to purchase.

Ashley was a great place to shop. We were met by a salesperson and the showed us where the furniture was that we were looking for. We looked at the furniture and decided on a purchase. We found the salesperson and she completed the purchase quickly. It was a great experience.

Very helpful sales No hassle Straightforward Found what we liked and purchased it!

The sales team is helpful without hovering. Our salesman was knowledgeable and made the transaction quick and easy.

Working with Sylvia was great. She was very responsive to my questions and concerns and very pleasant and patient. If you're planning a purchase, be sure to ask for her. Delivery was scheduled much quicker than I expected.

Nickie was super helpful, honest and very pleasant to work with for our couch transaction! In the future we will definitely be back to work with her!

The sales lady was super nice I'll be glad to buy furniture from your store in the future

nickie is the best i found my favorite dish accessory ever!!

The associate at the store was nice and informative, unfortunately the delivery didn’t fair as well. The gentleman wouldn’t take my mattress and box spring as stipulated in the white glove delivery order. I got someone else to do that for me. The backboard was missing the hardware to apply. The delivery associate just told me to go get some screws for it. I assumed that it was their job to put the bed together. I just was a bit confused why a product would be sent without the hardware to install it.Called the company and was sent the hardware to put it together instead. Went to Ace hardware and got what I needed to attach the backboard. On the first delivery with the table and chairs went ok I guess. Unfortunately the chair legs were uneven and the chairs would wobble a bit. Again, went to a store and picked up some felt pads to help compensate, seems to be ok now. My remodeling is finished for now and I told the salesman at the store I would definitely keep Ashley’s in mind for mine future endeavors in my house and would definitely tell other people as well. I just wanted to make you aware of how I felt about this and what your thoughts were. Thank you, for your time Andy

Professional and courteous staff. Setup done in a very short time. Clean up was done . I was grateful they asked if they should take off their shoes before starting the job. What a great team. Thank you!

She was so nice and friendly help me and my husband with a lot of nice thanks again

Brad did an amazing job. He was knowledgeable about their furniture selection and was wonderful to work with. We’ll definitely recommend Ashley Store and’s especially Brad!

Jake is absolutely the man! He helped us purchase a beautiful couch and a swivel chair. My fiancé and I had a seamless experience working with Jake. He helped us weigh our options to get fantastic deals on both pieces of furniture and was very transparent. We appreciate the help so much! Also Brad has helped us with his communication of upcoming deals for these two pieces. He was patient with us as we made our decisions. He was knowledgeable about the products in the store and helped us pick the perfect items for our family. Brad goes above and beyond, thanks so much!

Nicole was super helpful and sweet she made sure I left a happy customer 😊 I'm excited about my new couch

Jake did a great job with helping us select the right sofa. Five stars to Jacob

Good experience. Demo chair was saddle tan and after I got home wasn't sure color would fit in with the rest of my furniture. When they delivered it they delivered it in chocolate brown it worked out beautifully. Hope they dropped off the right chair. Will consider Ashley for any other furniture purchases. Delivery was flawless on time and loved the computer tracking.

Easy to deal with, was looking for a certain item, and found exactly what I was looking for.

True quality customer service very pleasant from beginning to end

Tyler was very helpful and knowledgeable. He was not pushy at all.

The time in store to get my furniture ordered took too long. I was not told about the delivery charge! I’m hoping I will be happy with the products?

The manager Nour and staff were all friendly, knowledgeable and personable, yet professional.

Tyler was our associate yesterday. He was very helpful and helped us pick out furniture for our son who is special needs and moving into his own apartment. First time I went into a furniture store and didn’t feel like I was trying to be sold something that was priced too high or pressured. He was a great help and would definitely shop there again because of Tyler. When you go in ask for Tyler you will not be disappointed.

I went there with my father To get him a chair. He had gone there earlier in the day and did not make his final decision. I did not like the idea that the sales people were all over him and us. I did not appreciate that. There were no deals after a black friday time had ended. He is a return customer for ashley furniture. There were no deals for cash customers. And the sales people were not nice. They were all very crabby. And to me, the prices were high and the quality Was OK not great.We could not have his chair shipped to store to pick up. You have to have it delivered. And you have to wait twelve days to receive it. So he has to pay an extra hundred dollars for delivery. It was Not an option. So add a hundred dollars to every item in the store when you go there. That is horrible.It should be included in the price. Especially For a return customer. Delivery should have been free. I know I will not recommend it or go there myself to purchase furniture. Ashley needs to review their policies And be nicer and kinder to the elderly.

We worked with Bradford and Jake and they were both tremendous help in choosing our furniture. Very pleased. Can’t wait for the arrival of our new purchases.

Love Ashley and their staff

We had a great experience shopping here, as always! Natasha helped us out and we’d highly recommend her and Ashley. We’ve been loyal Ashley customers for over 5 years but this was the best experience we’ve had so far. We are getting our living room furniture delivered quickly and they had a great deal going that worked perfect for us.

Tyler was very helpful and I had a great experience at Ashley. I found exactly what I was looking for and he was so patient and helpful. Highly recommended shopping for furniture with his help.

If you shop in Merrillville shop ,than Richard is your guy ,he is the best.

We found just what we were looking for. Good quality furniture at a very affordable price. Great deals with financing. The process of signing the paperwork and going through the financing was super quick and easy. Sylvia Walker went above and beyond! I will always come back to her for all future purchases.

Richard was a joy of a salesperson. Not pushy and full of knowledge.

Very good customer service from Ashley's Silvia. Nice selection of quality furniture and prices!

Had such a great experience at the Ashley Merrillville store. Sylvia was very friendly but also let us have our space to find what was right for us at our own pace. She answered all of our questions and gave different price options when needed. In the end, we got exactly what we wanted at a really great price. We will definitely be coming again!

The sales person was above and beyond, helping us with our questions and the merchandise, and explaining everything to a T very pleasant I would go back to that store anytime. Thank you.

Salesman was very knowledgeable and cared

Ashley has quality furniture. Quality super nice sales associates. We were shopping for a couch and mattress. My wife already had the one she wanted picked out. Patricia was nice and greeted us as soon as we walked in. Was there but not overbearing. Natasha helped us with a super knowledgeable demonstration of their Tempurpedic beds and bases. Ashley should feel lucky to have such great sales people. Ashley is not cheap but you get what you pay for. Solid furniture that lasts.

Warm, friendly, patient

Khalid was great to work with and listened to our needs and found us the perfect furniture. Very easy to get process done. Thank you and will be back for sure.

Excellent

The customer experience at this store was wonderful. The sales agent in the store was nice and friendly and patient as I placed my order. I recommend everyone who is looking for furniture go to this store. You will leave with a smile and feeling great.

Great job at Garber Service Dept.

Very happy with our recent purchase from Ashley, very helpful and friendly staff. Would buy furniture from this location again!

Patti and Sylvia are the best. They were SUPER patient with me during my furniture purchasing experience. Please look for them when you go to the store.

Richard and Norma are fantastic people to deal with! Highly recommend going to them for all furniture needs.

No pressure salesman TIM did a great job of making the furniture shopping go smoothly!

Went well!

Great service decent prices very helpful staff willing to wheel and deal which I like. I feel like I got a good price on the stuff that I have. The only thing is it takes. Why does it take so long to get for them to deliver my stuff, outside of that everything was perfect.

Was a great experience had wonderful service from Nickie she was so helpful and informative. Will be going back here again Fer sure thank you

We were sold items that arrived defective. The delivery guy LIED to me about the best way to resolve that. Once you swipe your card, the store is done with you. They got their sale, and their customer service is OVER. They won’t help rectify any solution and when they do, it’s empty promises. TRUST ME…go somewhere else. DO NOT waste your time or your money. We bought our stuff from Ashley in July and we are STILL going through trying to get all the pieces we bought.

(Translated by Google) This place is nice and bright (Original) Bagu nya tempat ini dan cerah

Prompt and quick service

Great, friendly service.

The sales person that help us (Brad) was outstanding. He was knowledgeable about the products, and very patient with us. The next time I go into the Ashley Furniture Store I would definitely seek out Brad for assistance, he gets 5 stars from me

Great selection! Items in stock! Patricia was amazing to work with!

The staff was extremely helpful and friendly.

Very pleased with our visit at Ashley furniture store today. Super helpful staff and unexpectedly fast delivery!

We had a great experience in our visit at Ashley Home Store, Merrillville, IN branch! The staff are awesome! Scott (manager) and Sylvia were very helpful and attended well on all our needs. Thank you for helping us in choosing quality furnitures for our very first owned home. 😊

Jake greeted us at the door and directed us to the bedroom sets. He gave us ample time to browse and we actually found the perfect bedroom set. He was very professional, friendly, and helpful.

Looking for new dining room table and chairs. We were helped by Tyler who let us browse and ask any questions. Found a couple dining sets and he gave us the prices. We went home and measured and came back. Settled on one set and executed the purchase.

The salesman (apologies for not remembering his name) was very helpful. He was quick and attentive and answered all of our questions/ concerns. I would recommend shopping at Ashley in Merrillville, IN.

Very enjoyable and pleasant the sales team was very nice and professional seems like they went out of their way to please us

Very enjoyable shopping.

Jenna G was a fantastic professional to work with at Merrillville location. She helped provide information on Sunday that led us return on Labor Day Monday morning to make purchase of our dream outdoor living furniture at the clearance price 60% off. Even more of a dream. Her manager Jake was great too. 7 pieces total. Did not include fire table. Thanks again Jenna! Richard & Melissa W

The 2 Walkers did an excellent job taking care of us job well done went out of there way to help us and answer all our questions great experience

Had what I wanted and the sales associate was great. In and out in 22 minutes!! Delivery in 10 days!

Large selection and great sales pricing.

It was a very pleasant experience working with Jenna. She asked & answered all of our questions and concerns. We walked out very happy with our purchases.

Friendly, and professional.

Sales lady was very attentive and explained everything. Very polite attitude.

Everyone was so friendly and helpful! Manager was a huge help along with Jenna. Will be back again

Great people, Jake Savage and Bradford Cavanaugh did some Awesome customer service.... looking forward to my delivery day.

Beautiful showroom of quality furniture, with reasonable pricing. Brad assisted me with my selection and purchasing- very professional and knowledgeable. Great experience shopping at this store!

Was very helpful gave me my space to look around not pushy 👍🏼👍🏼

I purchase a living room set. I was told if I waited 20 days I will have all my porches delivered at once. The time came they told me that they didn’t have only one set. No one did not gave me a curiosity called to say that did not have the complete order. After dropping off one piece of my set. I had to call them two weeks later to see what was going on with my order . costumer service is horrible. 👎👎👎👎👎 never will go back or recommend any one.

Devin and Jenna were a top notch team.

My salesman was very helpful and informative. I will visit Ashley again.

The staff was very attentive and helpful especially Helen and Jacob!

Khaled, was my salesperson and he was fantastic! Knowledgeable, courteous and very friendly! The store is beautiful, all in all I’m happy I stopped in and I’m very pleased with my purchase!

I ordered furniture for my house in December of 2023. I move back into my house in the end of August, I'm told at the begining of July the order is ready to be scheduled. I receive a text message that half the order is now not ready and needs to be rescheduled. I currently live several states away from where the furniture is being delivered and I had to set up arrangements for months ahead of time to have someone there to recieve everything. I'm on the phone with support for an hour before they say theres nothing they can do for me. I dont understand how the order is being delayed when I purchased the furniture 9 months ago. I'm holding up my end of the deal by giving Ashley 10 grand and they are kicking the can down the road and being nothing but wildly inconvienient from delivery to customer support. I wish I would have listened to friends and family and never bought from Ashley Furniture.

I had been very frustrated with your company after buying a bedroom set . After only 2 months, one of the slats that hold mattress up snapped. Of course, I had purchased insurance but when I contacted customer service, I got the run around. After numerous calls and chats with AI , they said they could send me 19 dollars. Certainly I was upset with this and face up til today when I decided to go in store and met with manager JAKE who was able to get me a whole new piece and have it delivered to my house. I am very pleased now Thank you

We had a great buying experience. I would buy from them again. I highly recommend them.

Had a wonderful time being able to walk around with my dad and check out the designs at this spacious Ashley store. I also work for Ashley but a few states away and love seeing how others display and design. We were greeted by Helen and instantly felt at ease after speaking with her. My dad loved laying in mattresses! From Stearns, TempurSealy, the ever-famous Ashley Bed-in-A-Box, seeing what bedroom collection he’d like and kitchen table. Many beautiful choices! The financing options are clear as day with tags, definitely making it easier to envision all the rooms I could fill at the monthly breakdown portion. The Consultants, Sleep specialist and Visual that I was able to meet today were sweet and super down to earth. We also got a little token (window sill plant accessory) to take home with us as a great memory. If I get anyone from my direction moving towards the 219, I’ll recommend they visit this Ashley!

The young lady that helped me with my coffee table was nice funny and professional SHE IS THE REASON I BOUGHT TODAY

We shopped at Ashely for a couch ottoman and love seat, we added the extended warranty. It came out to about 3200. We think the quality is decent, but found two small tears in ottoman and love seat. We have had to place multiple calls to get the replacement fabric for the items. Between waiting for those items to come and it’s the 3rd phone call to schedule. Their systems for how to contact them is so far removed that it is nearly impossible to talk to the right person about the right thing. After trying to get this resolved from July, I know now I will never shop there again. Very disappointed.

Very friendly staff, and they helped us find the perfect couch

Nice friendly employees very helpful

Salesman, Tim, was informative and helpful while not being pushy.

Just wanted to give a shout out to Jake. He was a real delight to work with and guaranteed that I'll be coming back to Ashley for any future furniture purchases.

Delivery was terrible, the movers got the furniture dirty when they unpacked everything in my garage, Ashley didn't honor the solution they provided to make up for the dirty/scraped furniture, even after jumping thru hoops to make a claim thru the automated system. The manager at the store could not help. He also kept telling me to use their automated system. I'll never shop there again.

We built a new home and furnished it completely Ashley Jake was extremely accommodating and we will continue to purchase in the future

It was great!!! Helpful, Understanding, Not pushy. Will go back to Ashley for all my furniture needs!

Very knowledgeable and helpful in making a decision

We are long time customers of Ashley and this visit didn’t disappoint. Our representative was very helpful, not pushy and offered advice when asked. I appreciate the time she gave.

They helped me immensely both with a problem and also with a purchase!!!

The team over there was nice and knowledgeable. My only concern not with the team but more with Ashley furniture is the prices online do not match the store prices. That, I find weird. Otherwise my trip to this location was worth it.

This was a pleasant experience The sales people were friendly and professional. I felt very comfortable during my time at The Ashley store in Merrillville. The staff is also polite.

Shay Williams was super awesome. Kind and patient. Provided helpful suggestions for my home decorating!

Wonderful service

Scott Walker was a great salesman working with us on pricing on a new bed with matresses. The store had great selections and very clean. A great shopping experience here. Scott was very helpful.

Very friendly and helpful sales person! SYLVIA!

The showroom is exceptionally neat and clean. The store is laid out well. Sylvia Walker, a sales professional, greeted us when we arrived. She is super friendly and helpful. She gave us a detailed overview of the store and let us start shopping on our own. She is very knowledgeable about the merchandise, sales going on, etc. The check-out process was very smooth. Based off of our first experience, we will return for other future furniture purchases. Thanks, Ashley. Thanks to Sylvia, too!

Very helpful. We came in to order a new sofa and love seat. We missed the Memorial Day sale by one day. My sales rep spoke with the managar and was able to give us the discount. Saved us $400. They have my business from now on. Thank you

Scott was amazing, gave us details on the displayed furniture. He was professional, answered all questions without being pushy. Will return and I highly recommend.

The woman that helped me was not pushy at all. She got the answers to what I asked for. Great doing business with her and Ashley

Good buying experience not so delivery experience

Worst customer service. Argued for weeks about being 2k over charged. Then told not to make a payment, all correspondence will be email as they will investigate. Never received email, the received a letter about making a payment, but charged a late payment. Then turned around and stated they didn’t have my email. About two months to get it corrected.

Everyone was wonderful very nice and helpful i will definitely be returning

Steve answered all my questions and concerns. He gave me excellent service

This was the best furniture buying experience. Tim was our salesman and was wonderful, and the store manager Nora (I hope I’m spelling her name right) was just an absolutely amazing person to do business with. They got a us a great deal and you can tell that they really care for the customers and want to help as best they can. I could not be happier with this experience, and we will definitely be back the next time we need something.

We had a great in store experience with excellent customer service from Helen. It felt like she really wanted to help us meet our needs, not just make a sale. Sure, online purchases may be cheaper at times—but you can’t beat the experience of getting to test out products. Plus—I’d rather a salesperson get some money for the hard work they put in! We are so excited for our new furniture to come in this week. We felt like the prices were fair and right within our budget, and we were impressed with the quality.

Very pleased with Ashley furniture’s staff. Helpful and friendly. Experience went well

I went to purchase a bedroom set during the memorial day weekend. On the website they offered a 30% discount. Not true. On the website they offered a cooler cup/tumbler. Not true. The salesman quoted me a price however I paid more than what he quoted. Not happy be aware 😕!

Tim was a great help! So excited for our furniture. We love it!!

We made several trips to Ashley furniture when shopping for new furniture. We found what we needed, found the prices decent, and found the employees to be great to deal with. Scott the manager and Patti the sales person great to work with.

The associates were very help Shay and the manager really looked out for me

They have the quality and expertise to understand what you need.

Natasha K. is our FOREVER SALES REP!!! She is VERY knowledgeable, extremely professional, and gets the job done with urgency. Thank you for always being there. #HighlyRecommended

I went in to buy two recliners, and I thought the process would be pretty quick, but it seemed like it took quite a while. However, everyone was nice about it and apparently they were still getting used to a new payment system so that was the reason for the delays. Also the guy helping me out gave me a few discounts to make things a bit cheaper which I appreciated. The main lady who was helping me was very nice and I've been in there to deal with her multiple times now at this point. All the stuff in their store is nice, and the folks are nice and helpful..waayyy nicer than the snobs at La Z Boy who said to me "you're gonna need a bigger chair since you're a heavier dude"..I thought that was so RUDE! Ashley is the way to go for your furniture needs, recommended for sure!

New system at the store for checking out took way to long. Tim was wonderful but the new system sucks. We waited about 40 minutes just to check out.

Sylvia Walker is amazing. Sylvia took the tine to explain the details of the purchase order. Sylvia stayed and worked late and not even one time complained about it being past closing. Her patience and Customer Service etiquette exemplify what many companies need in their employees. That you for providing exceptional service to me and my daughter.

Jesse Vega is an excellent salesman. Very knowledgeable and not pushy! He’s truly an asset to your team!

Fabulous selection, great prices, excellent customer service! Natasha was a fabulous representative and she made sure I got exactly what I wanted and needed!! I definitely recommend! Now depending upon how the delivery and set up goes, I'll edit accordingly! I believe everything will be fine though..

Great customer ! Helen did an amazing job with helping us find our new bedroom set.

My bed of one and a half years broke yesterday from regular use and the $639 warranty that we purchased can't do anything for us. I advise to read those terms carefully. So when the extended warranty couldn't do anything for us, I called Ashley for a next step and they offered to send a technician which will cost us. I do not understand how a bed breaks in less than two years and how they think that is okay. Here I thought I was getting better quality product but we were wrong. I've had an ikea bed frame for 10+ years and it is still in great shape. I will never shop at any Ashley's again.

Found a piece of furniture on Clearance, for an incredible deal and got an even better deal upon purchasing it. Timothy was a very helpful salesperson. Will definitely be back.

We needed a lift recliner chair asap. Salesperson and manager went out of their way to make calls to get the chair delivered quicker. Not sure it will actually arrive earlier but I appreciate they are trying.

Jake was very professional and really easy to work with. My experience was really great. I will be referring friends to this location!

Enjoyed the whole experience. Patty and her manager were so nice and helpful. I got just what I wanted at a fair price. Can't wait for my furniture to arrive. Thank you all. What a beautiful store and inventory. I will be back.

Great experience! No pressure to purchase. Fair and good pricing. Very helpful and knowledgeable sales rep. Quality furniture.

Great salesperson, quality furniture and reasonable price points.

Excellent, the associate/manager was knowledgeable about the furniture I was looking for and made excellent suggestions including what would go with what. I had initially wanted to go to Lazy-boy but they were closed and Ashley was right next to it so I stopped in. I have more items to purchase and Ashley Merrillville is on the top of my list. Excellent service, product knowledge, and interior decorating suggestions.

Very helpful and professional ask for Leen Jandall excellent sales professional

Everything was good! Sylvia waited on us, explained everything and gave us time to look around and make a decision. We left to check out other places and Ashley’s had the best deal. Thanks for everything!

I dealt with Patti today, she may be new but she's very pleasant and did everything she could to help me with my purchase.

Nice staff, got a great deal. Will return if I have other furniture needs.

Every one was very helpful

Salesman (Scott) was awesome, he went above and beyond to get me the items I loved the most . He was professional and kind. The staff was really nice and the store had a great selection of furniture. I will definitely be returning to make other purchases. Thanks Ashley and Scott!

Cheap furniture don't last extended warranty doesn't cover much 1 yr old couch tearing

My experience at the Merrillville store was great. Very helpful staff and great set up.

We went to Ashley Furniture in Merrillville and was extremely pleased with our Sales Rep, Helen, and the other staff. Helen took time showing us recliner loveseats and thoroughly explained benefits of each. She did not use high pressure sales tactics which built our trust. We left and checked out four other stores before coming back to Ashley to finalize our sale. Best yet, our new recliner will be at our home in five days. Good price and high quality product. We can't ask for more. Thanks Helen and Ashley Furniture.

It was disappointing that I walked the entire store and wasn’t greeted or spoken to at all by the staff. I mentioned it out loud as I proceeded to leave because of this reason but was stopped by the nice store manager who apologized and was gracious in assisting me. For that along I’ll give a 4 overall.

My purchase was approved, the process just took longer than I expected

Friendly staff and super clean store.

Jakob helped me find the perfect piece for my living room and made the financing a breeze. Excellent service in a beautiful store. Ashley’s selection and pricing is by far the best out of all the choices on 30. And delivered in less than a week!! What more could you ask for?

Very good.. Jason Campbell was not pushy he was very polite patient and helpful

Awesome store with amazing help

The workers were great they They greeted me when I walked in. (I'm the type of person to tell them I'll come to them when I need help) They respected that and was there when I was ready with my order. The guy I worked with was super nice and was pretty quick and yeah it was all smooth.

Natasha was great as was her manager. Not pushy , annoying sales people. Friendly and listened 100% to what we wanted ! Thank you!!

Great staff and quality furniture! They have made me into a loyal customer!

Was looking for an area rug and found one.

Steve assisted us, great experience. No high pressure sales, available for questions but let us shop around on our own. Will buy from here again.

We worked with Jake who was kind and informative. We highly recommend this store.

The staff was inviting and helpful without being too pushy, and the prices were excellent!

You will get wonderful customer service here and the variety of furniture is amazing! Definitely recommend checking it out!

Purchase was supported by Tim, he was knowledgable and made the purchase happen fast!

Manager was very helpful with our mattress exchange!

Steve was the representative that helped me very pleasant to deal with only thing I didn't like was that the store couldn't order the items I wanted that was on the Ashley website

Nothing to report. I did not complete the purchasing process.

The salesperson misrepresented cost. Don't buy here. Customer service made no effort to fix problem.

Had the Best sales representative. Yes, Naomi Griffin, was knowledgeable, professional and customer friendly. All of my concerns were met. She went above and beyond. The cost and delivery dates were on time. Oh, yes I was shopping for living room furniture. Thank you Ashley and of course Naomi. What a jewel and asset to the company.

For having just spent a fortune I feel fabulous. I went in with a list and I felt like royalty—they treated me so well. My sales team made everything smooth and gave me some great deals! The best shopping experience I think I’ve had in a decade.

Awesome experience with Helen M shopping at Ashley. Keep up the good work.

Really great no pressure experience. We went in and browsed around and found a sectional we were looking for. The sales associate was very knowledgeable and accommodating. Excellent customer service. Excellent experience.

Mattress shopping was painless with our gentlemen that made the sale! He was very knowledgeable & personable.

Our experience with this store was superb. Our sales lady was as good as they come, so knowledgeable and listened to want we wanted without a hard sales pitch. So much appreciation. Thanks, we’ll be back.

Great experience all around! Quick, easy and friendly in store; super quick installation and they arrived earlier than expected. Very solid feeling furniture.

My salesperson was nice but I was told one price and then when I went to check out it was a different price. When I questioned it, I did not get an answer.

Great customer service! Smoothe transaction , the only ding would be the very couch I wanted was not in stock. Very disappointing. they only had a few of the pieces in stock. which i wasn’t going to deal with multiple orders or two month delay. If you don’t have something in stock, it should be visibly noted so time isn’t wasted and disappointment.

Had a great time with the Dr, who was our salesperson. He showed us exactly what we were looking for so we didn't have to waste lots of time looking. Aside from having to spend money, the purchasing process was painless.

Julian was very helpful and thorough and really worked on getting me the best deal!!! She was wonderful! Friendly, pleasant staff as well.

honesty a beautiful store and jesse helped us find furniture we LOVE for such a good price! Thank you jesse!

Shopping at Ashley was such a pleasure. And our salesman John was fantastic!

My purchase was small but John treated me with the same respect he would give someone buying a whole suite.

Sales associate was the best

The sales associate was very pleasant and helpful. We appreciated his professionalism.

I approached the front desk and was greeted by Jesse. He assisted me with looking up furniture I had on lay away for quite sometime. He informed me that I had a store credit. He asked what I was looking for and he took me around the store showing me everything I described to him. Jesse was so friendly and pleasant to talk to. I found furniture that I really liked and left the store that day very happy. Thanks Jesse for your stellar customer service!

My salesperson Naomi was great

Great selection of items and very friendly customer service. My sales lady was easy to work with, funny and knowledgeable with all the items in the store. The best part about their prices is they price match with other brick and mortar stores which is helpful when trying to get quality furniture at the best price. Highly recommend!!!

Had such a great experience here. Came in and didn’t get hounded like most furniture stores so that was the first plus. Then got help from one of the managers John M. And he was fantastic. If you need furniture make sure you ask for him. He’s super patient and helpful. I would highly recommend coming to this location!!

Sylvia was so helpful and moved chairs around so I can see them next to the love seat I wanted. I had a great experience today.

The furniture is nice, but the business practices have gotten very scummy. we've bought Ashley furniture for years. We went to purchase a chair that was advertised as on sale. But they wouldn't let us buy it at the sale price without paying an extra 150 in delivery charges and fees. which brought the chair right back to the original price.

Staff wasn’t overly eager to help out, and took their time to process the transaction that should have only taken 5-10 minutes max.

Tim S. made sure I was satisfied with my purchase ☺️. He was very thoughtful and helpful.

I’ve never had a bad experience at the Ashley Furniture in Merrillville, Indiana. My salesman, Jake Savage, was a professional. He provided great service and worked to give me the best price available on my furniture. Kudos to him!

Really looked out for us. The entire staff was great. Especially since I’m a vet

Naomi, my initial contact, and Natasha my follow up contact who helped us finalize our purchase, were both outstanding, patient, and very knowledgeable which made us very confident about our final purchase decision. Very great experience.

Jake was the best! It was such a breeze to get in and out, and the deals were fantastic. I was dreading finding and purchasing a couch but Ashley was ready to help and had a wonderful selection.

Great customer service

BUYER BEWARE: the prices in the store don’t necessarily match the prices that are on the official website. They charge in store and make it seem you can get a 10-20% discount but it is still cheaper online. A sales tactic, I would look online before purchasing to ensure you’re getting the best price

Sales woman was professional. Got $200 off a serving couch… great deal…

Found what I wanted online then went into the store and they priced matched it! Naomi was very nice.

Great

Steve was really helpful and knowledgeable about all the products in the store and helped us make the right choice of furniture we needed for our new house

I used to love Ashley furniture store. They had a great selection, if you were spending thousands or needed something on a budget. They seem to have changed that now. Some people, especially now, can't afford a multi thousand dollar couch. But that's all they had on the floor. And they seemed disinterested in helping someone if they didn't want to spend $2-3000 on a couch. They lost my business and I spent $2000 with another business that took care of me and gave a great deal on quality furniture

Manager helped us out with everything from pricing and delivery. No hassling great prices.

Isaiah was very polite and helpful.

Great experience. Wonderful sales help! Beautiful pieces!! Very excited.

Steve gave exceptional service!

We’ve shopped at Ashley for several years now. We find their furniture quality has been very good. We purchased a living room set from John at the Merriville, IN location. He provided us all the information we needed to make an informed decision. No pressure at all. Can’t wait to get it in our house.

Good selection and excellent service from Natasha! This was our second time purchasing with her and we will be back.

Great service

Great service Star was the young lady we where working with and she was amazing

It was pleasant, found what I wanted and got a great price!

Great friendly service!!! All of my questions were answered and the price was reasonable.

Staff working there are very knowledgeable and helpful. We will definitely be back. They have great sales several times a year.

Very polite and professional staff!

Great

The Ashley showroom in Merrillville, IN is a pleasure to shop in! We worked with Steve Sprouse who was very knowledgeable, helpful, and personable. We found beautiful living room furnishings at an affordable price that were in stock and able to be delivered in a timely manner. We also appreciated the financing options offered. We will definitely keep Ashley in mind for future furniture purchases!

It's amazing how the price changes when you see a sign Then you start looking into it and you see it's half price on the internet who they trying to rip off if I finance it's more money ain't thats why you paying interest rate Idk who is trying to scam some one but I will be looking

Very helpful and polite

I thought I was happy. Guess I’m wrong. Waited three weeks for my bed delivery and today they say it’s going to be another three weeks? Canceling the order. Took off work for the delivery, now I’ll be sitting home like a dummy with no bed.

The assembly instructions were easy-to-use. Delivery timely. 😊

Nice and easy!!

Natasha and additional team members helped me select the perfect seating for my family. I love the quality and appearance, just what we needed! Delivery was very smooth! Thank you!

Very pleased with the handling of our purchase.

This is the second time we’ve gone into this store and each time we walked out with a room or two of furniture. We didn’t receive any pressure from the staff, we were able to make our decisions and left to do so. The staff was always available to answer questions but didn’t hover or make us feel we were bothering them.

Perfect for shopping Customer service let me walk around and browse ! Then I found my beautiful living room set and recliner The delivery guys did a great and friendly delivery .

Had two pieces of furniture show up damaged. Had a technician come out to check the damaged items and he tried to fix it. Called in to see if I can get them replaced but because the techs report stated repaired even though it’s not they are not honoring the replacement. We also purchased warranty for the furniture we purchased. They offer a false advertisement regarding the warranty and won’t replace any damage items. Still waiting on the one piece that they brought back with them to be delivered due to a big slash in the back of the item while they were unboxing it with a box cutter. It’s been almost three weeks now. Never will I ever use Ashley’s furniture again.

I absolutely loved my Ashley experience. "Dr Steve" and Helen were amazing, worked with my budget and made it happen for me. Thanks for your help......iiam completely satisfied

Customer service was excellent! Highly recommend.

Leen was amazing at helping me pick out several pieces of furniture.

Natasha was amazing, very helpful, friendly, and overall made my experience pleasant.

Love this place, even better that they carry so many different decor ideas for walls, tabletops, and any surface you feel is bare. I love that everything is in two's or three's. I still have a complete office that is in style, after 15 yrs!!! I also want to add that I a month or so ago purchased the perfect bed. I walked in, and I had already checked it out online, walked to the bed, and a salesman walked up just in time for me to buy, set up white glove service, and pay. My kind of shopping...😁 The following week, the first bed I bought and disliked immensely was out one day, and the new bed was in the next, and my bedroom is complete. The price was very great, the service was great and as I have already said about my desk and office furniture, the home office still has a great look 15 or more yrs later. I also like the stock out. I know what I'm looking for and what looks nice in my home. It might be crowded with stock, but at least there are no surprises like other value furniture stores.

It was wonderful and and satisfying. I'm thankful for Sylvia for her patience and knowledgeable experience. She is indeed beneficial, and superstar at Ashley.

They completely messed up the order. Wasn't notified of the mistake that they made. Waited for my delivery only to find out it was canceled.

The sales person was very professional and knowledgeable about the product that he was selling. My overall experience was outstanding. I am very pleased.

Not all of the pieces were there and I was wondering when they are coming back to finish it. We need it by December 3rd

Very good and friendly service! Very satisfied!

Was noticed for several days the delivery and time. Followed the tracked the day of delivery. It said my delivery was at 2:21. Delivery 2:24. Very prompt and delivery went well

Entered the Ashley store in Merrillville, IN knowing what I was ordering since I looked at their online pages. I was greeted immediately, had all my questions answered, and the order was written up. There was continued communication up until the day of delivery. Delivery guys were great as well, worked fast but efficiently. Made sure I was satisfied before leaving. I bought my last living room furniture 20 yrs ago from Ashley, this was the reason I returned to Ashley. Hope the same quality is still in place.

Once we asked if she could hold the price till Tuesday she replied I’m from corporate so no have a nice day and just walked away just stopped helping us ,I will never set foot in that store again.

jerome was super accomodating sat with is for however long it took for us to decide on the set we wanted. To us the money dpent was significant! ur store was full we never felt pushed or hurried!

Great service! Efficient and knowledgable!

First off this was my first time dealing with Ashley Furniture. I normally deal with The Room Place but I thought I’d try Ashley because I liked what I saw online. This was the BIGGEST mistake ever. The assistant manager John Mishorich messed up my order and I did not receive an extra chair as I had previously ordered. The delivery guy dropped my table upon delivery then lied and said that it was damaged in the box. When he saw he was on camera he then stated that he dropped it. I was told that I could get a replacement table the following week only to find out that I couldn’t get until after Christmas. I ended up driving 104 miles round trip to pick up the table and missing chair myself. After finally reaching John Mishorich at the Merrillville location he was extremely rude and wouldn’t admit to messing up on the order. He wouldn’t even look at the order with me. John kept trying to talk over me instead of trying to hear my concerns. He then said that he was done talking to me and hung up the phone…. I have never been treated this way. The fault was totally on Ashley Furniture. I really hate that one person and one store is depicting my experience with the company at large but I will NEVER do business with Ashley Furniture again. This service was horrible from across the board with the exception of the gentlemen who assisted me at the ROMEOVILLE location. They were very understanding and I appreciate them doing the little bit they could to resolve this. I am beyond dissatisfied and will pursue this matter further.

Steve was great extremely helpful with information and patience with me while I shopped

Great salesperson, very easy transaction.

The shopping, sale and delivery were all very smooth sailing and painless. Happy with our experience and our couches

My experience at Ashley was great ,I found what I went to get , dinning room table. The attendees did very good for it being her first day on the floor .👍

Natasha was a great help for me today, left me alone when I needed some space and made herself available for me when I needed assistance.

I love my new furniture!😍

We were greeted when we got to the store and said we were just looking. Natasha let us know how the store was set up and told us if we needed anything, to let us know. She saw us a few times, asked how we were doing but very hands off. My husband showed interest in a set and she got a quote together for him. We discussed some other wants out of our living room set and she did a few more quotes. We finally found the one we wanted and she went over everything with us and got delivery set up she was phenomenal. I got an update a week or so before delivery, received an email as what to expect at delivery and day of, a text. The communication has been top notch. The guys delivering, Ricardo was the driver, was great as well. They were seriously in and out in about 20 minutes and we got a nice size sectional. I have loved everything about this purchase so far!

I loved the way you made it easy to track the driver. Also, they were awesome and professional.

Excellent....dont lose your sales manager.....excellent

OK friends, I'm here again with the conclusion to our story! I'm giving Ashley Furniture in Merriville 5 stars. So Jake is still awesome he's one of the people on the floor. My husband stopped into the store Jake had already left, but my husband spoke to Mr. John Mishorich, the store manager! He was fantastic & listened to our problems. He was apologetic & stood behind the reputation of the store. He fixed everything for us!! (The people I was texting with yesterday were a third party for delivery & repair "SAW ENTERPRISES" & with them procede with CAUTION & THEY STILL SUCK! THEY TELL YOU WHAT YOU WANT TO HEAR! THEN DO THE OPPOSITE! FOR THEM I'D GIVE A -5 VERY UNPROFESSIONAL! Look up their reviews yourself.) Long story short, we're getting new items! It's important & means everything to them that the customer's satisfaction is 100% Like it should be with all businesses. Ashley's has a lot of variety, pretty things, & good prices & really helpful friendly employees. Check them out if you're looking for anything cool. So I hope everyone has a great nite, & we're both smiling on this end!!!

Fast service, great price. Leen provided great customer service, no pressure.

Great experience, also great customer services.

Isaiah was Professional, attentive. He listened to what I was looking for as well as my budget..He wasn't pushy or overwhelming....The manager made us feel welcomed as well.

Very positive experience. Ended up paying less by visiting the store, rather than buying online. Very friendly service.

Instant service by employers and then mgr saw us and immediately spoke with us and super helpful! Impeccable service! Great experience! Great customer service! Keep it up!

Had a great salesperson (Steve) that spent hours with us to get everything I wanted. I appreciated his personal attention

A wonderful experience. Had exactly what we were wanting. Our salesperson, Naomi Griffin is an amazing young woman. Thanks for taking the time to make it happen for us.

Jake helped me and was super helpful and nice, the manger was also very nice and friendly. A lot nicer than the one in highland, I live 2 minutes from the one in highland and I would take the drive to this one over going back to that one.

Great place great help

Prices were higher in the store than advertised online… but they were able to price match. Great quality furniture.

Very professional and helpful

Leen was great salesperson. Helped with all our questions. Definitely recommend her again. Thanks for the sale.

Great staff! Very helpful. Jake Savage was awesome,and very informative on everything we needed in particular to furnish the rooms we wanted to upgrade. He’s a young man and but performed like a veteran. Experience was excellent!

The Ashley store was able to get me immediate delivery on an item that RoomPlace promised me 2 weeks ago and recently notified it would be 4-6 weeks more to receive it. They were helpful, efficient and easy to deal with.

My sales rep SILVIA addressed me quickly and kindly. She followed up without being too pushy. And finally she provide the best know how on how to get the best product for the best price.

My experience at the Ashley Store in Merrillville, was absolutely great, the representative was Paris. I don’t know her last name, but she’s very professional and knowledgeable concerning the products. Can’t wait to get back.

Natasha is amazing! We continue to shop here because of her wonderful customer service! She goes above and beyond!

We purchased a furniture set for our living room and dining room on July 2022. Furniture was not delivered until October 2022. After a few months of using the rocker-recliner, the hardware started to fail. They replaced the broken rocker-recliner. After using the replacement rocker-recliner for a few months, it failed in the same place that it failed on the original. The repair shop that is supposed to be doing the repair is rude, deceptive, and unprofessional (long wait times, cancellations of appointments, etc.). I asked if we could upgrade our recliner and return the failing recliner, but Ashley furniture says that’s not an option, (because we have had the furniture for over a year). I disagree, as we only had the replacement a few months before it failed too. From my perspective, it is highly suggestive there is an engineering problem with this specific rocker recliner. 3 month old recliners should not break in the same way 2x in a row within just a few months of normal use. I guess we got skipped over for ‘the crazy good experience, and the best to every guest’ that CEO Todd Wanek was referring to when describing the customer service of Ashley furniture.

Isaiah was very helpful and knew the answers to my questions.

Nice and personable salesperson. Quick and easy checkout. Delivery will be delivered in about a week 👍🏻

Steven was friendly and professional. Very knowledgeable and helpful. Would request him for future business.

Editing my previous review (below) as my dining set was delivered today and the wrong table was sent. I ordered a traditional height table and a counter height was sent. The delivery driver insisted that he delivered what was ordered and the item ID of what he sent and what was ordered did match. However, it seems like both tables, the countertop and the regular height table have the same ID and I just differentiated by the dimensions. The delivery personnel told me the way to handle this was by calling customer service and they would set up swapping out the table. I’ve contacted customer service and was told two different things- one person told me since I accepted the table I’m stuck with it and no returns are possible (a counter height table and regular height chairs…) and another said they will contact the store and get back to me. This is the first time I’ve ever done business with Ashley and I’m very much hoping they make this right. I came into the store wanting to see a dining room set that I saw online. The sales person who greeted me knew exactly what it was and brought me right over to it. Once I saw it, it was absolutely beautiful and exactly what I wanted. The buying process was super fast and easy. I was in and out in less than a half hour.

Good selection to choose from and the people who work there were very friendly and helpful 👍

Jeremy was great! ….cared more about what I needed versus making a sale.

Awesome crew! Very friendly 😇

Great Service! Friendly and attentive staff.

Steven sales person was awesome thank you for giving measurements and details and delivery

Worst experience and biggest waste of time and money. Quality of furniture is so poor. They sent a cushion that was flatter than the rest and I have been patiently waiting for my new one (that I verified was coming the day delivered) and they suddenly have no record. Never again. Cheap garbage.

Always a great experience!

Leeann did a great job and set me up with Felipe Reinosa the delivery person. Great team. Loved it. Again thank you

Amazing experience as usual! We’ve been purchasing our furniture with you for years.

I had an amazing experience at Ashley Store in Merrillville, IN on Sunday 9/10/23. I was able to walk through the store hassle free, choose the right sofa sectional that fit my life style, and happy to say I made a purchase. Definitely will make Ashley my go to store to make purchases in the future.

First time to any Ashley furniture store, while we went in with a couple of ideas in mind we also were open to looking at other items. We were politely greeted by Paris. Then she let us wonder by ourselves. Once we found a few things we liked, both Paris and Naomi were very helpful, professional, and kind. I’d like to add it was surprisingly a quick and simple transaction.

Natasha was phenomenal! From the moment we walked in to the second we pulled away, she was helpful and attentive. She helped to get us financed for the furniture we were purchasing, and was all jokes and smiles! Now we wait for our delivery, which I hope goes just as well!

Sylvia was helpful and knowledgeable

Great deal. Friendly service.

Steve at the Merrillville, IN Ashley Store was GREAT to work with!! He was very friendly and helpful. THANK YOU, Steve!!

Very helpful ladies and gentlemen everything went very well all very straight forward and honest would recommend to friends and family.

Amazing employees very knowledgeable. Got exactly what I wanted and needed.

Jeremy is the best salesman I have experienced in a while. He navigated the sale every step of the way.

The sales person was wonderful. Friendly, great warm personality. Got my couch fir a great price.and an ottoman yo match.. Enjoyed my time in Ashley Store.service was great...I will shop there again when I need something. Thanks JEREMY.

Jeremy was absolutely amazing! I came in the store with an idea of what I wanted and he helped bring it all together. I'd recommend the Ashley HomeStore on 30 in Merrillville, IN to anyone. Exceptional customer service.

What a great salesman Jake. 100%

Leen was very helpful, she let us browse the store but available for questions..We would recommend her to our family & friends!!

Ashley was the fourth store visited, they have the best prices, quality, and availability of products. Staff is very knowledgeable and extremely helpful without make you feel pressured.

Very nice people took the time to help with exactly what I needed

Great experience. Customer service from Sylvia was excellent and the manager thanked me as if I made a huge purchase and had only spent a little over $100. Now that’s the way to run a business and I look forward to going back.😊

Sylvia was very sweet and helpful. Can’t rate the product or delivery services yet as we just purchased today.

So far, it has been excellent. Jake was more than helpful and so kind. Excited for delivery next week.

Salesman Steve showed us many options and was helpful in selection process. Very happy with the price. Overall great experience.

Great experience!!

furniture is decent but DO NOT BUY THE WARRANTY!!! they will not fix or replace even if your claim is word for word ‘covered’ on the brochure. called the store because their insurance company wouldn’t cover and they ‘made a new claim’. we haven’t heard back.

Great people! Great service! I love shopping Ashley!

Our sales guy was super. As we toured the store in search of my new bedroom suite, he got a feel for exactly my style and was great at suggestions.

Our sales associate was the best!!! She helped us with our selections and made shopping effortless and enjoyable. Thank you Sylvia, for an extraordinary experience.

Naomi was wonderful to work with. She didn't hover or attack like a vulture the moment we walked in the store. She gave us space to browse but stayed in the area so we could easily get her attention when we needed her. We found the perfect diningroom table set and it was in stock!

Excellent shopping experience