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Ashley Store Merrillville, IN
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Merrillville, IN represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Merrillville, Indiana at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of Mississippi St, across from Outback Steakhouse. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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Jake did a great job with helping us select the right sofa. Five stars to Jacob
Good experience. Demo chair was saddle tan and after I got home wasn't sure color would fit in with the rest of my furniture. When they delivered it they delivered it in chocolate brown it worked out beautifully. Hope they dropped off the right chair. Will consider Ashley for any other furniture purchases. Delivery was flawless on time and loved the computer tracking.
Easy to deal with, was looking for a certain item, and found exactly what I was looking for.
True quality customer service very pleasant from beginning to end
Tyler was very helpful and knowledgeable. He was not pushy at all.
The time in store to get my furniture ordered took too long. I was not told about the delivery charge! I’m hoping I will be happy with the products?
The manager Nour and staff were all friendly, knowledgeable and personable, yet professional.
Tyler was our associate yesterday. He was very helpful and helped us pick out furniture for our son who is special needs and moving into his own apartment. First time I went into a furniture store and didn’t feel like I was trying to be sold something that was priced too high or pressured. He was a great help and would definitely shop there again because of Tyler. When you go in ask for Tyler you will not be disappointed.
I went there with my father To get him a chair. He had gone there earlier in the day and did not make his final decision. I did not like the idea that the sales people were all over him and us. I did not appreciate that. There were no deals after a black friday time had ended. He is a return customer for ashley furniture. There were no deals for cash customers. And the sales people were not nice. They were all very crabby. And to me, the prices were high and the quality Was OK not great.We could not have his chair shipped to store to pick up. You have to have it delivered. And you have to wait twelve days to receive it. So he has to pay an extra hundred dollars for delivery. It was Not an option. So add a hundred dollars to every item in the store when you go there. That is horrible.It should be included in the price. Especially For a return customer. Delivery should have been free. I know I will not recommend it or go there myself to purchase furniture. Ashley needs to review their policies And be nicer and kinder to the elderly.
We worked with Bradford and Jake and they were both tremendous help in choosing our furniture. Very pleased. Can’t wait for the arrival of our new purchases.
We had a great experience shopping here, as always! Natasha helped us out and we’d highly recommend her and Ashley. We’ve been loyal Ashley customers for over 5 years but this was the best experience we’ve had so far. We are getting our living room furniture delivered quickly and they had a great deal going that worked perfect for us.
Tyler was very helpful and I had a great experience at Ashley. I found exactly what I was looking for and he was so patient and helpful. Highly recommended shopping for furniture with his help.
If you shop in Merrillville shop ,than Richard is your guy ,he is the best.
We found just what we were looking for. Good quality furniture at a very affordable price. Great deals with financing. The process of signing the paperwork and going through the financing was super quick and easy. Sylvia Walker went above and beyond! I will always come back to her for all future purchases.
Richard was a joy of a salesperson. Not pushy and full of knowledge.
Very good customer service from Ashley's Silvia. Nice selection of quality furniture and prices!
Had such a great experience at the Ashley Merrillville store. Sylvia was very friendly but also let us have our space to find what was right for us at our own pace. She answered all of our questions and gave different price options when needed. In the end, we got exactly what we wanted at a really great price. We will definitely be coming again!
The sales person was above and beyond, helping us with our questions and the merchandise, and explaining everything to a T very pleasant I would go back to that store anytime. Thank you.
Salesman was very knowledgeable and cared
Ashley has quality furniture. Quality super nice sales associates. We were shopping for a couch and mattress. My wife already had the one she wanted picked out. Patricia was nice and greeted us as soon as we walked in. Was there but not overbearing. Natasha helped us with a super knowledgeable demonstration of their Tempurpedic beds and bases. Ashley should feel lucky to have such great sales people. Ashley is not cheap but you get what you pay for. Solid furniture that lasts.
Warm, friendly, patient
Khalid was great to work with and listened to our needs and found us the perfect furniture. Very easy to get process done. Thank you and will be back for sure.
Excellent
The customer experience at this store was wonderful. The sales agent in the store was nice and friendly and patient as I placed my order. I recommend everyone who is looking for furniture go to this store. You will leave with a smile and feeling great.
Great job at Garber Service Dept.
Very happy with our recent purchase from Ashley, very helpful and friendly staff. Would buy furniture from this location again!
Patti and Sylvia are the best. They were SUPER patient with me during my furniture purchasing experience. Please look for them when you go to the store.
Richard and Norma are fantastic people to deal with! Highly recommend going to them for all furniture needs.
No pressure salesman TIM did a great job of making the furniture shopping go smoothly!
Went well!
Great service decent prices very helpful staff willing to wheel and deal which I like. I feel like I got a good price on the stuff that I have. The only thing is it takes. Why does it take so long to get for them to deliver my stuff, outside of that everything was perfect.
Was a great experience had wonderful service from Nickie she was so helpful and informative. Will be going back here again Fer sure thank you
We were sold items that arrived defective. The delivery guy LIED to me about the best way to resolve that. Once you swipe your card, the store is done with you. They got their sale, and their customer service is OVER. They won’t help rectify any solution and when they do, it’s empty promises. TRUST ME…go somewhere else. DO NOT waste your time or your money. We bought our stuff from Ashley in July and we are STILL going through trying to get all the pieces we bought.
(Translated by Google) This place is nice and bright (Original) Bagu nya tempat ini dan cerah
Prompt and quick service
Great, friendly service.
The sales person that help us (Brad) was outstanding. He was knowledgeable about the products, and very patient with us. The next time I go into the Ashley Furniture Store I would definitely seek out Brad for assistance, he gets 5 stars from me
Great selection! Items in stock! Patricia was amazing to work with!
Yes, Ashely is recommended by us! Everything was done well on our visit, friendly and kind experience very professional. Many great choices and Nice furniture❤️
The staff was extremely helpful and friendly.
Very pleased with our visit at Ashley furniture store today. Super helpful staff and unexpectedly fast delivery!
We had a great experience in our visit at Ashley Home Store, Merrillville, IN branch! The staff are awesome! Scott (manager) and Sylvia were very helpful and attended well on all our needs. Thank you for helping us in choosing quality furnitures for our very first owned home. 😊
Jake greeted us at the door and directed us to the bedroom sets. He gave us ample time to browse and we actually found the perfect bedroom set. He was very professional, friendly, and helpful.
Looking for new dining room table and chairs. We were helped by Tyler who let us browse and ask any questions. Found a couple dining sets and he gave us the prices. We went home and measured and came back. Settled on one set and executed the purchase.
The salesman (apologies for not remembering his name) was very helpful. He was quick and attentive and answered all of our questions/ concerns. I would recommend shopping at Ashley in Merrillville, IN.
Very enjoyable and pleasant the sales team was very nice and professional seems like they went out of their way to please us
Very enjoyable shopping.
Jenna G was a fantastic professional to work with at Merrillville location. She helped provide information on Sunday that led us return on Labor Day Monday morning to make purchase of our dream outdoor living furniture at the clearance price 60% off. Even more of a dream. Her manager Jake was great too. 7 pieces total. Did not include fire table. Thanks again Jenna! Richard & Melissa W
The 2 Walkers did an excellent job taking care of us job well done went out of there way to help us and answer all our questions great experience
Had what I wanted and the sales associate was great. In and out in 22 minutes!! Delivery in 10 days!
Large selection and great sales pricing.
It was a very pleasant experience working with Jenna. She asked & answered all of our questions and concerns. We walked out very happy with our purchases.
Friendly, and professional.
Sales lady was very attentive and explained everything. Very polite attitude.
Everyone was so friendly and helpful! Manager was a huge help along with Jenna. Will be back again
Great people, Jake Savage and Bradford Cavanaugh did some Awesome customer service.... looking forward to my delivery day.
Beautiful showroom of quality furniture, with reasonable pricing. Brad assisted me with my selection and purchasing- very professional and knowledgeable. Great experience shopping at this store!
Was very helpful gave me my space to look around not pushy 👍🏼👍🏼
I purchase a living room set. I was told if I waited 20 days I will have all my porches delivered at once. The time came they told me that they didn’t have only one set. No one did not gave me a curiosity called to say that did not have the complete order. After dropping off one piece of my set. I had to call them two weeks later to see what was going on with my order . costumer service is horrible. 👎👎👎👎👎 never will go back or recommend any one.
Devin and Jenna were a top notch team.
My salesman was very helpful and informative. I will visit Ashley again.
The staff was very attentive and helpful especially Helen and Jacob!
Khaled, was my salesperson and he was fantastic! Knowledgeable, courteous and very friendly! The store is beautiful, all in all I’m happy I stopped in and I’m very pleased with my purchase!
I ordered furniture for my house in December of 2023. I move back into my house in the end of August, I'm told at the begining of July the order is ready to be scheduled. I receive a text message that half the order is now not ready and needs to be rescheduled. I currently live several states away from where the furniture is being delivered and I had to set up arrangements for months ahead of time to have someone there to recieve everything. I'm on the phone with support for an hour before they say theres nothing they can do for me. I dont understand how the order is being delayed when I purchased the furniture 9 months ago. I'm holding up my end of the deal by giving Ashley 10 grand and they are kicking the can down the road and being nothing but wildly inconvienient from delivery to customer support. I wish I would have listened to friends and family and never bought from Ashley Furniture.
I had been very frustrated with your company after buying a bedroom set . After only 2 months, one of the slats that hold mattress up snapped. Of course, I had purchased insurance but when I contacted customer service, I got the run around. After numerous calls and chats with AI , they said they could send me 19 dollars. Certainly I was upset with this and face up til today when I decided to go in store and met with manager JAKE who was able to get me a whole new piece and have it delivered to my house. I am very pleased now Thank you
We had a great buying experience. I would buy from them again. I highly recommend them.
Had a wonderful time being able to walk around with my dad and check out the designs at this spacious Ashley store. I also work for Ashley but a few states away and love seeing how others display and design. We were greeted by Helen and instantly felt at ease after speaking with her. My dad loved laying in mattresses! From Stearns, TempurSealy, the ever-famous Ashley Bed-in-A-Box, seeing what bedroom collection he’d like and kitchen table. Many beautiful choices! The financing options are clear as day with tags, definitely making it easier to envision all the rooms I could fill at the monthly breakdown portion. The Consultants, Sleep specialist and Visual that I was able to meet today were sweet and super down to earth. We also got a little token (window sill plant accessory) to take home with us as a great memory. If I get anyone from my direction moving towards the 219, I’ll recommend they visit this Ashley!
The young lady that helped me with my coffee table was nice funny and professional SHE IS THE REASON I BOUGHT TODAY
We shopped at Ashely for a couch ottoman and love seat, we added the extended warranty. It came out to about 3200. We think the quality is decent, but found two small tears in ottoman and love seat. We have had to place multiple calls to get the replacement fabric for the items. Between waiting for those items to come and it’s the 3rd phone call to schedule. Their systems for how to contact them is so far removed that it is nearly impossible to talk to the right person about the right thing. After trying to get this resolved from July, I know now I will never shop there again. Very disappointed.
Very friendly staff, and they helped us find the perfect couch
Nice friendly employees very helpful
Salesman, Tim, was informative and helpful while not being pushy.
Just wanted to give a shout out to Jake. He was a real delight to work with and guaranteed that I'll be coming back to Ashley for any future furniture purchases.
Delivery was terrible, the movers got the furniture dirty when they unpacked everything in my garage, Ashley didn't honor the solution they provided to make up for the dirty/scraped furniture, even after jumping thru hoops to make a claim thru the automated system. The manager at the store could not help. He also kept telling me to use their automated system. I'll never shop there again.
We built a new home and furnished it completely Ashley Jake was extremely accommodating and we will continue to purchase in the future
It was great!!! Helpful, Understanding, Not pushy. Will go back to Ashley for all my furniture needs!
Very knowledgeable and helpful in making a decision
We are long time customers of Ashley and this visit didn’t disappoint. Our representative was very helpful, not pushy and offered advice when asked. I appreciate the time she gave.
They helped me immensely both with a problem and also with a purchase!!!
The team over there was nice and knowledgeable. My only concern not with the team but more with Ashley furniture is the prices online do not match the store prices. That, I find weird. Otherwise my trip to this location was worth it.
This was a pleasant experience The sales people were friendly and professional. I felt very comfortable during my time at The Ashley store in Merrillville. The staff is also polite.
Shay Williams was super awesome. Kind and patient. Provided helpful suggestions for my home decorating!
Wonderful service
Timothy was a great salesman working with us on pricing. The store had great selections and very clean. A great shopping experience here. Check out their current sale. Goid deals.
Very friendly and helpful sales person!
The showroom is exceptionally neat and clean. The store is laid out well. Sylvia Walker, a sales professional, greeted us when we arrived. She is super friendly and helpful. She gave us a detailed overview of the store and let us start shopping on our own. She is very knowledgeable about the merchandise, sales going on, etc. The check-out process was very smooth. Based off of our first experience, we will return for other future furniture purchases. Thanks, Ashley. Thanks to Sylvia, too!
Very helpful. We came in to order a new sofa and love seat. We missed the Memorial Day sale by one day. My sales rep spoke with the managar and was able to give us the discount. Saved us $400. They have my business from now on. Thank you
Scott was amazing, gave us details on the displayed furniture. He was professional, answered all questions without being pushy. Will return and I highly recommend.
The woman that helped me was not pushy at all. She got the answers to what I asked for. Great doing business with her and Ashley
Good buying experience not so delivery experience
Worst customer service. Argued for weeks about being 2k over charged. Then told not to make a payment, all correspondence will be email as they will investigate. Never received email, the received a letter about making a payment, but charged a late payment. Then turned around and stated they didn’t have my email. About two months to get it corrected.
Everyone was wonderful very nice and helpful i will definitely be returning
Steve answered all my questions and concerns. He gave me excellent service
This was the best furniture buying experience. Tim was our salesman and was wonderful, and the store manager Nora (I hope I’m spelling her name right) was just an absolutely amazing person to do business with. They got a us a great deal and you can tell that they really care for the customers and want to help as best they can. I could not be happier with this experience, and we will definitely be back the next time we need something.
We had a great in store experience with excellent customer service from Helen. It felt like she really wanted to help us meet our needs, not just make a sale. Sure, online purchases may be cheaper at times—but you can’t beat the experience of getting to test out products. Plus—I’d rather a salesperson get some money for the hard work they put in! We are so excited for our new furniture to come in this week. We felt like the prices were fair and right within our budget, and we were impressed with the quality.
Very pleased with Ashley furniture’s staff. Helpful and friendly. Experience went well
I went to purchase a bedroom set during the memorial day weekend. On the website they offered a 30% discount. Not true. On the website they offered a cooler cup/tumbler. Not true. The salesman quoted me a price however I paid more than what he quoted. Not happy be aware 😕!
Tim was a great help! So excited for our furniture. We love it!!
We made several trips to Ashley furniture when shopping for new furniture. We found what we needed, found the prices decent, and found the employees to be great to deal with. Scott the manager and Patti the sales person great to work with.
The associates were very help Shay and the manager really looked out for me
They have the quality and expertise to understand what you need.
Natasha K. is our FOREVER SALES REP!!! She is VERY knowledgeable, extremely professional, and gets the job done with urgency. Thank you for always being there. #HighlyRecommended
I went in to buy two recliners, and I thought the process would be pretty quick, but it seemed like it took quite a while. However, everyone was nice about it and apparently they were still getting used to a new payment system so that was the reason for the delays. Also the guy helping me out gave me a few discounts to make things a bit cheaper which I appreciated. The main lady who was helping me was very nice and I've been in there to deal with her multiple times now at this point. All the stuff in their store is nice, and the folks are nice and helpful..waayyy nicer than the snobs at La Z Boy who said to me "you're gonna need a bigger chair since you're a heavier dude"..I thought that was so RUDE! Ashley is the way to go for your furniture needs, recommended for sure!
New system at the store for checking out took way to long. Tim was wonderful but the new system sucks. We waited about 40 minutes just to check out.
Sylvia Walker is amazing. Sylvia took the tine to explain the details of the purchase order. Sylvia stayed and worked late and not even one time complained about it being past closing. Her patience and Customer Service etiquette exemplify what many companies need in their employees. That you for providing exceptional service to me and my daughter.
Jesse Vega is an excellent salesman. Very knowledgeable and not pushy! He’s truly an asset to your team!
Fabulous selection, great prices, excellent customer service! Natasha was a fabulous representative and she made sure I got exactly what I wanted and needed!! I definitely recommend! Now depending upon how the delivery and set up goes, I'll edit accordingly! I believe everything will be fine though..
Great customer ! Helen did an amazing job with helping us find our new bedroom set.
My bed of one and a half years broke yesterday from regular use and the $639 warranty that we purchased can't do anything for us. I advise to read those terms carefully. So when the extended warranty couldn't do anything for us, I called Ashley for a next step and they offered to send a technician which will cost us. I do not understand how a bed breaks in less than two years and how they think that is okay. Here I thought I was getting better quality product but we were wrong. I've had an ikea bed frame for 10+ years and it is still in great shape. I will never shop at any Ashley's again.
Found a piece of furniture on Clearance, for an incredible deal and got an even better deal upon purchasing it. Timothy was a very helpful salesperson. Will definitely be back.
We needed a lift recliner chair asap. Salesperson and manager went out of their way to make calls to get the chair delivered quicker. Not sure it will actually arrive earlier but I appreciate they are trying.
Jake was very professional and really easy to work with. My experience was really great. I will be referring friends to this location!
Enjoyed the whole experience. Patty and her manager were so nice and helpful. I got just what I wanted at a fair price. Can't wait for my furniture to arrive. Thank you all. What a beautiful store and inventory. I will be back.
Great experience! No pressure to purchase. Fair and good pricing. Very helpful and knowledgeable sales rep. Quality furniture.
Great salesperson, quality furniture and reasonable price points.
Excellent, the associate/manager was knowledgeable about the furniture I was looking for and made excellent suggestions including what would go with what. I had initially wanted to go to Lazy-boy but they were closed and Ashley was right next to it so I stopped in. I have more items to purchase and Ashley Merrillville is on the top of my list. Excellent service, product knowledge, and interior decorating suggestions.
Very helpful and professional ask for Leen Jandall excellent sales professional
Everything was good! Sylvia waited on us, explained everything and gave us time to look around and make a decision. We left to check out other places and Ashley’s had the best deal. Thanks for everything!
I dealt with Patti today, she may be new but she's very pleasant and did everything she could to help me with my purchase.
Nice staff, got a great deal. Will return if I have other furniture needs.
Every one was very helpful
Salesman (Scott) was awesome, he went above and beyond to get me the items I loved the most . He was professional and kind. The staff was really nice and the store had a great selection of furniture. I will definitely be returning to make other purchases. Thanks Ashley and Scott!
Cheap furniture don't last extended warranty doesn't cover much 1 yr old couch tearing
My experience at the Merrillville store was great. Very helpful staff and great set up.
We went to Ashley Furniture in Merrillville and was extremely pleased with our Sales Rep, Helen, and the other staff. Helen took time showing us recliner loveseats and thoroughly explained benefits of each. She did not use high pressure sales tactics which built our trust. We left and checked out four other stores before coming back to Ashley to finalize our sale. Best yet, our new recliner will be at our home in five days. Good price and high quality product. We can't ask for more. Thanks Helen and Ashley Furniture.
It was disappointing that I walked the entire store and wasn’t greeted or spoken to at all by the staff. I mentioned it out loud as I proceeded to leave because of this reason but was stopped by the nice store manager who apologized and was gracious in assisting me. For that along I’ll give a 4 overall.
My purchase was approved, the process just took longer than I expected
Friendly staff and super clean store.
Jakob helped me find the perfect piece for my living room and made the financing a breeze. Excellent service in a beautiful store. Ashley’s selection and pricing is by far the best out of all the choices on 30. And delivered in less than a week!! What more could you ask for?
Very good.. Jason Campbell was not pushy he was very polite patient and helpful
Awesome store with amazing help
The workers were great they They greeted me when I walked in. (I'm the type of person to tell them I'll come to them when I need help) They respected that and was there when I was ready with my order. The guy I worked with was super nice and was pretty quick and yeah it was all smooth.
Natasha was great as was her manager. Not pushy , annoying sales people. Friendly and listened 100% to what we wanted ! Thank you!!
Great staff and quality furniture! They have made me into a loyal customer!
Was looking for an area rug and found one.
Steve assisted us, great experience. No high pressure sales, available for questions but let us shop around on our own. Will buy from here again.
We worked with Jake who was kind and informative. We highly recommend this store.
The staff was inviting and helpful without being too pushy, and the prices were excellent!
You will get wonderful customer service here and the variety of furniture is amazing! Definitely recommend checking it out!
Purchase was supported by Tim, he was knowledgable and made the purchase happen fast!
Manager was very helpful with our mattress exchange!
Steve was the representative that helped me very pleasant to deal with only thing I didn't like was that the store couldn't order the items I wanted that was on the Ashley website
Nothing to report. I did not complete the purchasing process.
The salesperson misrepresented cost. Don't buy here. Customer service made no effort to fix problem.
Had the Best sales representative. Yes, Naomi Griffin, was knowledgeable, professional and customer friendly. All of my concerns were met. She went above and beyond. The cost and delivery dates were on time. Oh, yes I was shopping for living room furniture. Thank you Ashley and of course Naomi. What a jewel and asset to the company.
For having just spent a fortune I feel fabulous. I went in with a list and I felt like royalty—they treated me so well. My sales team made everything smooth and gave me some great deals! The best shopping experience I think I’ve had in a decade.
Awesome experience with Helen M shopping at Ashley. Keep up the good work.
Really great no pressure experience. We went in and browsed around and found a sectional we were looking for. The sales associate was very knowledgeable and accommodating. Excellent customer service. Excellent experience.
Mattress shopping was painless with our gentlemen that made the sale! He was very knowledgeable & personable.
Our experience with this store was superb. Our sales lady was as good as they come, so knowledgeable and listened to want we wanted without a hard sales pitch. So much appreciation. Thanks, we’ll be back.
Great experience all around! Quick, easy and friendly in store; super quick installation and they arrived earlier than expected. Very solid feeling furniture.
My salesperson was nice but I was told one price and then when I went to check out it was a different price. When I questioned it, I did not get an answer.
Great customer service! Smoothe transaction , the only ding would be the very couch I wanted was not in stock. Very disappointing. they only had a few of the pieces in stock. which i wasn’t going to deal with multiple orders or two month delay. If you don’t have something in stock, it should be visibly noted so time isn’t wasted and disappointment.
Had a great time with the Dr, who was our salesperson. He showed us exactly what we were looking for so we didn't have to waste lots of time looking. Aside from having to spend money, the purchasing process was painless.
Julian was very helpful and thorough and really worked on getting me the best deal!!! She was wonderful! Friendly, pleasant staff as well.
honesty a beautiful store and jesse helped us find furniture we LOVE for such a good price! Thank you jesse!
Shopping at Ashley was such a pleasure. And our salesman John was fantastic!
My purchase was small but John treated me with the same respect he would give someone buying a whole suite.
Sales associate was the best
The sales associate was very pleasant and helpful. We appreciated his professionalism.
I approached the front desk and was greeted by Jesse. He assisted me with looking up furniture I had on lay away for quite sometime. He informed me that I had a store credit. He asked what I was looking for and he took me around the store showing me everything I described to him. Jesse was so friendly and pleasant to talk to. I found furniture that I really liked and left the store that day very happy. Thanks Jesse for your stellar customer service!
My salesperson Naomi was great
Great selection of items and very friendly customer service. My sales lady was easy to work with, funny and knowledgeable with all the items in the store. The best part about their prices is they price match with other brick and mortar stores which is helpful when trying to get quality furniture at the best price. Highly recommend!!!
Had such a great experience here. Came in and didn’t get hounded like most furniture stores so that was the first plus. Then got help from one of the managers John M. And he was fantastic. If you need furniture make sure you ask for him. He’s super patient and helpful. I would highly recommend coming to this location!!
Sylvia was so helpful and moved chairs around so I can see them next to the love seat I wanted. I had a great experience today.
The furniture is nice, but the business practices have gotten very scummy. we've bought Ashley furniture for years. We went to purchase a chair that was advertised as on sale. But they wouldn't let us buy it at the sale price without paying an extra 150 in delivery charges and fees. which brought the chair right back to the original price.
Staff wasn’t overly eager to help out, and took their time to process the transaction that should have only taken 5-10 minutes max.
Tim S. made sure I was satisfied with my purchase ☺️. He was very thoughtful and helpful.
I’ve never had a bad experience at the Ashley Furniture in Merrillville, Indiana. My salesman, Jake Savage, was a professional. He provided great service and worked to give me the best price available on my furniture. Kudos to him!
Really looked out for us. The entire staff was great. Especially since I’m a vet
Naomi, my initial contact, and Natasha my follow up contact who helped us finalize our purchase, were both outstanding, patient, and very knowledgeable which made us very confident about our final purchase decision. Very great experience.
Jake was the best! It was such a breeze to get in and out, and the deals were fantastic. I was dreading finding and purchasing a couch but Ashley was ready to help and had a wonderful selection.
Great customer service
BUYER BEWARE: the prices in the store don’t necessarily match the prices that are on the official website. They charge in store and make it seem you can get a 10-20% discount but it is still cheaper online. A sales tactic, I would look online before purchasing to ensure you’re getting the best price
Sales woman was professional. Got $200 off a serving couch… great deal…
Found what I wanted online then went into the store and they priced matched it! Naomi was very nice.
Great
Steve was really helpful and knowledgeable about all the products in the store and helped us make the right choice of furniture we needed for our new house
I used to love Ashley furniture store. They had a great selection, if you were spending thousands or needed something on a budget. They seem to have changed that now. Some people, especially now, can't afford a multi thousand dollar couch. But that's all they had on the floor. And they seemed disinterested in helping someone if they didn't want to spend $2-3000 on a couch. They lost my business and I spent $2000 with another business that took care of me and gave a great deal on quality furniture
Manager helped us out with everything from pricing and delivery. No hassling great prices.
Isaiah was very polite and helpful.
Great experience. Wonderful sales help! Beautiful pieces!! Very excited.
Steve gave exceptional service!
We’ve shopped at Ashley for several years now. We find their furniture quality has been very good. We purchased a living room set from John at the Merriville, IN location. He provided us all the information we needed to make an informed decision. No pressure at all. Can’t wait to get it in our house.
Good selection and excellent service from Natasha! This was our second time purchasing with her and we will be back.
Great service
Great service Star was the young lady we where working with and she was amazing
It was pleasant, found what I wanted and got a great price!
Great friendly service!!! All of my questions were answered and the price was reasonable.
Staff working there are very knowledgeable and helpful. We will definitely be back. They have great sales several times a year.
Very polite and professional staff!
Great
The Ashley showroom in Merrillville, IN is a pleasure to shop in! We worked with Steve Sprouse who was very knowledgeable, helpful, and personable. We found beautiful living room furnishings at an affordable price that were in stock and able to be delivered in a timely manner. We also appreciated the financing options offered. We will definitely keep Ashley in mind for future furniture purchases!
It's amazing how the price changes when you see a sign Then you start looking into it and you see it's half price on the internet who they trying to rip off if I finance it's more money ain't thats why you paying interest rate Idk who is trying to scam some one but I will be looking
Very helpful and polite
I thought I was happy. Guess I’m wrong. Waited three weeks for my bed delivery and today they say it’s going to be another three weeks? Canceling the order. Took off work for the delivery, now I’ll be sitting home like a dummy with no bed.
The assembly instructions were easy-to-use. Delivery timely. 😊
Nice and easy!!
Natasha and additional team members helped me select the perfect seating for my family. I love the quality and appearance, just what we needed! Delivery was very smooth! Thank you!
Very pleased with the handling of our purchase.
This is the second time we’ve gone into this store and each time we walked out with a room or two of furniture. We didn’t receive any pressure from the staff, we were able to make our decisions and left to do so. The staff was always available to answer questions but didn’t hover or make us feel we were bothering them.
Perfect for shopping Customer service let me walk around and browse ! Then I found my beautiful living room set and recliner The delivery guys did a great and friendly delivery .
Made a sectional purchase on 11/06/2023 after 3 attempts they continued to deliver the wrong piece. I was way to generous with giving Ashley all this time to deliver but finally had enough. The Merriville location have great customer service to close the sale but after the sale is horrible which is a win for the store and a loss for the customer. They do not answer the phone or return calls & I was initially told that I could not get a refund because of a 7 day policy but I insisted that, that was not an option so they offered me a discount -ABSOLUTELY NOT!!! Waiting on my refund of over $2600. Please take reviews seriously and chose a different option for furniture shopping.
Had two pieces of furniture show up damaged. Had a technician come out to check the damaged items and he tried to fix it. Called in to see if I can get them replaced but because the techs report stated repaired even though it’s not they are not honoring the replacement. We also purchased warranty for the furniture we purchased. They offer a false advertisement regarding the warranty and won’t replace any damage items. Still waiting on the one piece that they brought back with them to be delivered due to a big slash in the back of the item while they were unboxing it with a box cutter. It’s been almost three weeks now. Never will I ever use Ashley’s furniture again.
I absolutely loved my Ashley experience. "Dr Steve" and Helen were amazing, worked with my budget and made it happen for me. Thanks for your help......iiam completely satisfied
Customer service was excellent! Highly recommend.
Great furniture store had the pleasure of working with a salesman Jeremy and an awesome trainee. They let me and my girlfriend find what we liked stress free and they handled the rest. No problems doing price match. 5/5 ⭐️’s
Leen was amazing at helping me pick out several pieces of furniture.
Natasha was amazing, very helpful, friendly, and overall made my experience pleasant.
Love this place, even better that they carry so many different decor ideas for walls, tabletops, and any surface you feel is bare. I love that everything is in two's or three's. I still have a complete office that is in style, after 15 yrs!!! I also want to add that I a month or so ago purchased the perfect bed. I walked in, and I had already checked it out online, walked to the bed, and a salesman walked up just in time for me to buy, set up white glove service, and pay. My kind of shopping...😁 The following week, the first bed I bought and disliked immensely was out one day, and the new bed was in the next, and my bedroom is complete. The price was very great, the service was great and as I have already said about my desk and office furniture, the home office still has a great look 15 or more yrs later. I also like the stock out. I know what I'm looking for and what looks nice in my home. It might be crowded with stock, but at least there are no surprises like other value furniture stores.
It was wonderful and and satisfying. I'm thankful for Sylvia for her patience and knowledgeable experience. She is indeed beneficial, and superstar at Ashley.
They completely messed up the order. Wasn't notified of the mistake that they made. Waited for my delivery only to find out it was canceled.
The sales person was very professional and knowledgeable about the product that he was selling. My overall experience was outstanding. I am very pleased.
Not all of the pieces were there and I was wondering when they are coming back to finish it. We need it by December 3rd
Jake the salesman sent me a chair and ottoman that didn't match. Chair is gray ottoman is white. Called Costumer service immediately and was on the phone for 2 hours only for them to tell me to contact the store. I went to the store only for them to tell me to contact customer service. Contacted customer service again and was told the manager had to acknowledge that the mistake was made on their end. So I returned to the store spoke to a manager john/james who took my name and information and did nothing with it. Why do i need to do all this after spending several thousand dollars in this store. Contacting customer service is a horrible, time consuming experience and no resolution has been reached. They act as if they are bothered and they arent, yet! I will never shop here again. However i will be camped out at the store until they correct my order.
Very good and friendly service! Very satisfied!
Was noticed for several days the delivery and time. Followed the tracked the day of delivery. It said my delivery was at 2:21. Delivery 2:24. Very prompt and delivery went well
Entered the Ashley store in Merrillville, IN knowing what I was ordering since I looked at their online pages. I was greeted immediately, had all my questions answered, and the order was written up. There was continued communication up until the day of delivery. Delivery guys were great as well, worked fast but efficiently. Made sure I was satisfied before leaving. I bought my last living room furniture 20 yrs ago from Ashley, this was the reason I returned to Ashley. Hope the same quality is still in place.
Once we asked if she could hold the price till Tuesday she replied I’m from corporate so no have a nice day and just walked away just stopped helping us ,I will never set foot in that store again.
jerome was super accomodating sat with is for however long it took for us to decide on the set we wanted. To us the money dpent was significant! ur store was full we never felt pushed or hurried!
Great service! Efficient and knowledgable!
First off this was my first time dealing with Ashley Furniture. I normally deal with The Room Place but I thought I’d try Ashley because I liked what I saw online. This was the BIGGEST mistake ever. The assistant manager John Mishorich messed up my order and I did not receive an extra chair as I had previously ordered. The delivery guy dropped my table upon delivery then lied and said that it was damaged in the box. When he saw he was on camera he then stated that he dropped it. I was told that I could get a replacement table the following week only to find out that I couldn’t get until after Christmas. I ended up driving 104 miles round trip to pick up the table and missing chair myself. After finally reaching John Mishorich at the Merrillville location he was extremely rude and wouldn’t admit to messing up on the order. He wouldn’t even look at the order with me. John kept trying to talk over me instead of trying to hear my concerns. He then said that he was done talking to me and hung up the phone…. I have never been treated this way. The fault was totally on Ashley Furniture. I really hate that one person and one store is depicting my experience with the company at large but I will NEVER do business with Ashley Furniture again. This service was horrible from across the board with the exception of the gentlemen who assisted me at the ROMEOVILLE location. They were very understanding and I appreciate them doing the little bit they could to resolve this. I am beyond dissatisfied and will pursue this matter further.
I recently purchased a desk and chair from this Ashley location and the salesperson Jake and the manager Jeremy went above and beyond. They were extremely patient and tried to accommodate getting my items to me as soon as possible. They were both pleasant to work with.
Steve was great extremely helpful with information and patience with me while I shopped
Great salesperson, very easy transaction.
The shopping, sale and delivery were all very smooth sailing and painless. Happy with our experience and our couches
My experience at Ashley was great ,I found what I went to get , dinning room table. The attendees did very good for it being her first day on the floor .👍
Natasha was a great help for me today, left me alone when I needed some space and made herself available for me when I needed assistance.
I love my new furniture!😍
We were greeted when we got to the store and said we were just looking. Natasha let us know how the store was set up and told us if we needed anything, to let us know. She saw us a few times, asked how we were doing but very hands off. My husband showed interest in a set and she got a quote together for him. We discussed some other wants out of our living room set and she did a few more quotes. We finally found the one we wanted and she went over everything with us and got delivery set up she was phenomenal. I got an update a week or so before delivery, received an email as what to expect at delivery and day of, a text. The communication has been top notch. The guys delivering, Ricardo was the driver, was great as well. They were seriously in and out in about 20 minutes and we got a nice size sectional. I have loved everything about this purchase so far!
I loved the way you made it easy to track the driver. Also, they were awesome and professional.
Visit Ashley Homestore 10/29/23. Jakob was the sales rep assisting with the purchase of 3 twin bed frame, 1 twin mattress and foundation, 2 matching dressers, 1 Queen size mattress,foundation, frame, match dresser. 11/08/23 Delivery was made and only was available to assemble the Queen size frame because the sales rep forgot to add the three twin size bed rails. Called the store manager John to inform him of this and he had them to ship the rails out right away at no charge. When the confirmation email was delivered i notice they were going to deliver the bed rails to an address I lived at 8years ago when I made my very first purchase at Ashley Homestore. Called John back to inform him of this error and he corrected it. Today 11/11/23 Three twin bed rails arrived and I was told by the delivery guy I have to assemble myself it's easy. If the bed rails was on the original order and delivered with original order all four beds would've been assembled but since Ashley Homestore dropped the ball multiple times with my order. I'm left to self assemble three beds that's paid for. Then there's the email asking about how satisfied am I well that's a rhetorical question (I'm pissed) . Completely done with Ashley Homestore. Did not plan to assemble three paid for beds on my off day, thanks is real easy.
Excellent....dont lose your sales manager.....excellent
OK friends, I'm here again with the conclusion to our story! I'm giving Ashley Furniture in Merriville 5 stars. So Jake is still awesome he's one of the people on the floor. My husband stopped into the store Jake had already left, but my husband spoke to Mr. John Mishorich, the store manager! He was fantastic & listened to our problems. He was apologetic & stood behind the reputation of the store. He fixed everything for us!! (The people I was texting with yesterday were a third party for delivery & repair "SAW ENTERPRISES" & with them procede with CAUTION & THEY STILL SUCK! THEY TELL YOU WHAT YOU WANT TO HEAR! THEN DO THE OPPOSITE! FOR THEM I'D GIVE A -5 VERY UNPROFESSIONAL! Look up their reviews yourself.) Long story short, we're getting new items! It's important & means everything to them that the customer's satisfaction is 100% Like it should be with all businesses. Ashley's has a lot of variety, pretty things, & good prices & really helpful friendly employees. Check them out if you're looking for anything cool. So I hope everyone has a great nite, & we're both smiling on this end!!!
Fast service, great price. Leen provided great customer service, no pressure.
Great experience, also great customer services.
Isaiah was Professional, attentive. He listened to what I was looking for as well as my budget..He wasn't pushy or overwhelming....The manager made us feel welcomed as well.
Very positive experience. Ended up paying less by visiting the store, rather than buying online. Very friendly service.
Instant service by employers and then mgr saw us and immediately spoke with us and super helpful! Impeccable service! Great experience! Great customer service! Keep it up!
Had a great salesperson (Steve) that spent hours with us to get everything I wanted. I appreciated his personal attention
A wonderful experience. Had exactly what we were wanting. Our salesperson, Naomi Griffin is an amazing young woman. Thanks for taking the time to make it happen for us.
Jake helped me and was super helpful and nice, the manger was also very nice and friendly. A lot nicer than the one in highland, I live 2 minutes from the one in highland and I would take the drive to this one over going back to that one.
Great place great help
Prices were higher in the store than advertised online… but they were able to price match. Great quality furniture.
Very professional and helpful
Leen was great salesperson. Helped with all our questions. Definitely recommend her again. Thanks for the sale.
Great staff! Very helpful. Jake Savage was awesome,and very informative on everything we needed in particular to furnish the rooms we wanted to upgrade. He’s a young man and but performed like a veteran. Experience was excellent!
The Ashley store was able to get me immediate delivery on an item that RoomPlace promised me 2 weeks ago and recently notified it would be 4-6 weeks more to receive it. They were helpful, efficient and easy to deal with.
My sales rep SILVIA addressed me quickly and kindly. She followed up without being too pushy. And finally she provide the best know how on how to get the best product for the best price.
My experience at the Ashley Store in Merrillville, was absolutely great, the representative was Paris. I don’t know her last name, but she’s very professional and knowledgeable concerning the products. Can’t wait to get back.
Natasha is amazing! We continue to shop here because of her wonderful customer service! She goes above and beyond!
We purchased a furniture set for our living room and dining room on July 2022. Furniture was not delivered until October 2022. After a few months of using the rocker-recliner, the hardware started to fail. They replaced the broken rocker-recliner. After using the replacement rocker-recliner for a few months, it failed in the same place that it failed on the original. The repair shop that is supposed to be doing the repair is rude, deceptive, and unprofessional (long wait times, cancellations of appointments, etc.). I asked if we could upgrade our recliner and return the failing recliner, but Ashley furniture says that’s not an option, (because we have had the furniture for over a year). I disagree, as we only had the replacement a few months before it failed too. From my perspective, it is highly suggestive there is an engineering problem with this specific rocker recliner. 3 month old recliners should not break in the same way 2x in a row within just a few months of normal use. I guess we got skipped over for ‘the crazy good experience, and the best to every guest’ that CEO Todd Wanek was referring to when describing the customer service of Ashley furniture.
Isaiah was very helpful and knew the answers to my questions.
Nice and personable salesperson. Quick and easy checkout. Delivery will be delivered in about a week 👍🏻
Steven was friendly and professional. Very knowledgeable and helpful. Would request him for future business.
Editing my previous review (below) as my dining set was delivered today and the wrong table was sent. I ordered a traditional height table and a counter height was sent. The delivery driver insisted that he delivered what was ordered and the item ID of what he sent and what was ordered did match. However, it seems like both tables, the countertop and the regular height table have the same ID and I just differentiated by the dimensions. The delivery personnel told me the way to handle this was by calling customer service and they would set up swapping out the table. I’ve contacted customer service and was told two different things- one person told me since I accepted the table I’m stuck with it and no returns are possible (a counter height table and regular height chairs…) and another said they will contact the store and get back to me. This is the first time I’ve ever done business with Ashley and I’m very much hoping they make this right. I came into the store wanting to see a dining room set that I saw online. The sales person who greeted me knew exactly what it was and brought me right over to it. Once I saw it, it was absolutely beautiful and exactly what I wanted. The buying process was super fast and easy. I was in and out in less than a half hour.
Good selection to choose from and the people who work there were very friendly and helpful 👍
Jeremy was great! ….cared more about what I needed versus making a sale.
Awesome crew! Very friendly 😇
Great Service! Friendly and attentive staff.
Steven sales person was awesome thank you for giving measurements and details and delivery
Worst experience and biggest waste of time and money. Quality of furniture is so poor. They sent a cushion that was flatter than the rest and I have been patiently waiting for my new one (that I verified was coming the day delivered) and they suddenly have no record. Never again. Cheap garbage.
Always a great experience!
Leeann did a great job and set me up with Felipe Reinosa the delivery person. Great team. Loved it. Again thank you
Amazing experience as usual! We’ve been purchasing our furniture with you for years.
Natasha was very helpful with our sale would shop at Ashley in the future
I had an amazing experience at Ashley Store in Merrillville, IN on Sunday 9/10/23. I was able to walk through the store hassle free, choose the right sofa sectional that fit my life style, and happy to say I made a purchase. Definitely will make Ashley my go to store to make purchases in the future.
First time to any Ashley furniture store, while we went in with a couple of ideas in mind we also were open to looking at other items. We were politely greeted by Paris. Then she let us wonder by ourselves. Once we found a few things we liked, both Paris and Naomi were very helpful, professional, and kind. I’d like to add it was surprisingly a quick and simple transaction.
Natasha was phenomenal! From the moment we walked in to the second we pulled away, she was helpful and attentive. She helped to get us financed for the furniture we were purchasing, and was all jokes and smiles! Now we wait for our delivery, which I hope goes just as well!
Sylvia was helpful and knowledgeable
Great deal. Friendly service.
So my house burnt down back in October after it was done I went to Ashley furniture in Merriville Indiana spoke to a manager named John told him exactly what I wanted when the furniture came in it was wrong they sent me a $650 piece that was not supposed to be included and they charged me for it. I've done everything in my will power to try to get my money back and they will not help me at all, please be aware of this place they are crooks and at this time $650 means a lot to me trying to rebuild my life after the fire . This is a photo of there response
Steve at the Merrillville, IN Ashley Store was GREAT to work with!! He was very friendly and helpful. THANK YOU, Steve!!
Very helpful ladies and gentlemen everything went very well all very straight forward and honest would recommend to friends and family.
Quality furniture for the price
Amazing employees very knowledgeable. Got exactly what I wanted and needed.
Great experience and Jakob was beyond helpful with all the questions
Jeremy is the best salesman I have experienced in a while. He navigated the sale every step of the way.
The sales person was wonderful. Friendly, great warm personality. Got my couch fir a great price.and an ottoman yo match.. Enjoyed my time in Ashley Store.service was great...I will shop there again when I need something. Thanks JEREMY.
Jeremy was absolutely amazing! I came in the store with an idea of what I wanted and he helped bring it all together. I'd recommend the Ashley HomeStore on 30 in Merrillville, IN to anyone. Exceptional customer service.
What a great salesman Jake. 100%
Leen was very helpful, she let us browse the store but available for questions..We would recommend her to our family & friends!!
Ashley was the fourth store visited, they have the best prices, quality, and availability of products. Staff is very knowledgeable and extremely helpful without make you feel pressured.
Very nice people took the time to help with exactly what I needed
Great experience. Customer service from Sylvia was excellent and the manager thanked me as if I made a huge purchase and had only spent a little over $100. Now that’s the way to run a business and I look forward to going back.😊
Sylvia was very sweet and helpful. Can’t rate the product or delivery services yet as we just purchased today.
So far, it has been excellent. Jake was more than helpful and so kind. Excited for delivery next week.
Salesman Steve showed us many options and was helpful in selection process. Very happy with the price. Overall great experience.
Great sales person very clean and nice layout
Great experience!!
furniture is decent but DO NOT BUY THE WARRANTY!!! they will not fix or replace even if your claim is word for word ‘covered’ on the brochure. called the store because their insurance company wouldn’t cover and they ‘made a new claim’. we haven’t heard back.
Great people! Great service! I love shopping Ashley!
Our sales guy was super. As we toured the store in search of my new bedroom suite, he got a feel for exactly my style and was great at suggestions.
Our sales associate was the best!!! She helped us with our selections and made shopping effortless and enjoyable. Thank you Sylvia, for an extraordinary experience.
Naomi was wonderful to work with. She didn't hover or attack like a vulture the moment we walked in the store. She gave us space to browse but stayed in the area so we could easily get her attention when we needed her. We found the perfect diningroom table set and it was in stock!
Excellent shopping experience
Great customer service and workers really helpful and knowledgeable
Sorry but cannot recommend this location. Not helpful and quite pushy attitude from the manager. The Ashley locationsin Wisconsin are night and day better!
Matt was our salesman very friendly & professional, we purchased 2 dressers , the only complaint is we made an appt to have furniture delivered on Saturday , that was a deal breaker , was not told the time of delivery is subject to change
Love love love Ashley. Everything was great.
Friendly and knowledgeable sales staff, and a great deal.
Great salesman Jeremy. Very well versed on products and was able to offer a great discount and financing.
Excellent service made me feel like at home UN divided attention. And took their time to give me the best deal and find the right furniture.
Forgot to ask for the Veterans discount to save money. Other than that it was good.
Jeremy knew I wanted, showed me my options. Started checkout, and was on my way. Next day delivery.
Sylvia Walker, was the person that help us. She was very helpful and patiently with us. I wasn't for sure what I was looking for or what I wanted she walked the whole store with me and help me make some good decision. I thank her and I appreciate her. Thanks again Sylvia
Sales dude was awesome couldn’t ask for better service guy he was just awesome
Assistant Manager John went above and beyond to ensure that he was able to offer the best price and smooth delivery.
We had a great experience at Ashley's and recommended shopping there! Naomi was very helpful and we look forward to our new dining room furniture!
Woodsley was great! He did not stalk us as we sought out our new couch set. He respected our privacy and stepped away allowing my hubby & I to discuss our budget for the purchase. It was a great experience for our family. We will sell him out when we’re ready for additional purchases!
Natasha is why we bought our couch and chair. Thank you
Natasha was excellent to work with. She was very attentive, patient and knowledgeable. We pulled together a designer look on a budget.
Don't know if we will be shopping there again.
Naomi was extremely kind and helpful! She helped us find a very comfortable couch within our budget. She saved us so much time by taking us to the options that fit our check list perfectly!
professional and very helpful
I went to Ashley furniture in Merrillville and had a wonderful experience. I was greeted by Natasha as soon as I walked in. She directed me to the area I was looking for but then left me alone. She said to let her know if I had any questions. I didn’t feel pressured just peaceful to find what I wanted. As soon as I picked she was right there for questions and helped me. It was an easy and smooth purchase and I highly recommend them. Beautiful furniture too!!!
Short and sweet found what I wanted very little time for paperwork and will continue purchasing as needed
Quick and easy purchase with my helpful salesperson Leen.
Sales person was excellentl I would like to make comment about a sales was rude to our sales person who was making a sale to us. He told Matt turn on his ear peace ,that he had been calling and calling him. That was not time or place to do that in front of Customers.The man was warming a green shirt yesterday and has a gray gotee. Thank you. George Jones
Ivan was our salesman’s he was very helpful
Not high pressure, discount offered, good delivery options.
the girl who helped me was super nice and pretty !
Ivan was fantastic! He did not hound us and allowed us to look on our own and was available when we had questions! Not pushy at all. Great customer service!
Great service and very good sales associate
Great sales person very clean and laid out well
Warning about purchasing anything from Ashley Furniture, they don’t stand behind their products. We purchased two couches with 2 recliners each from them last November. Almost immediately they started making a loud noise because of the leather cushions rubbing against the vinyl side piece. We called and the only way the could do something for us was if the repairman said it was un-repairable. Each time we called for a service technician, it would take weeks to get a call back and a few more weeks to get an appointment. First technician said use saddle soap which did not work. Next repairman ordered electronic controls, didn’t work. Next repairman said use Murphy’s oil soap, didn’t work. Next guy had car trouble and couldn’t make it. He did call to discuss the problem and he said it was not repairable. I agreed and said if that was the diagnosis, there was no reason to come to our house. He put down in the repair report we refused service. Next call to Ashley the customer service rep said they would give us credit to pick out new couches and gave us a confirmation number and was told a supervisor would call us. Never happened and when we called back they forced us to go through the repair process again. The repair company this time asked what the problem and sent 4 replacement recliner mechanisms. We had to store these until the repairman arrived. I knew it would not solve the problem. The repairman didn’t show up as scheduled because he was overbooked. He called around 6:00 pm and said he could come at 9:00 pm or 6:00 am the next morning. We asked for 8:00 am the next morning and he still didn’t show up until after 10:00 with no call. He looked at the parts that were sent and said they would not solve the problem and his report did we should get new couches. We asked to pick a different couch and Ashley will only offer replacement with the same make model which will end up doing the same thing. The agents lie when speaking to you and they read off a script. Even speaking with a supervisor, same problem. One of the exchanges with customer service via text they said the store could override the issue and give us store credit. I visited the store this morning, spoke to a manager and he would not do anything. We are only asking for credit to choose a different couch, not a refund or anything beyond what we purchased. Be careful where you shop.
I went in on Saturday 06/24 to browse as I have not yet taken possession of my new home. Naomi, the wonderful rep who assisted me, took the time to answer any and all questions I had knowing I wouldn’t be buying that day. She was so patient and professional that once a date was confirmed I drove from my office in Glenview, IL to that store to make my purchase. I won’t hesitate to return to do business with her should I find myself in need of more items.
We purchased our furniture, and spent a lot of money on it, back in December 2022. Our salesperson Natasha was great. HOWEVER, since then, everything has gone downhill. All of the footrests creak when reclined, and all of the backrests creak when you lean back. You can actually push in on all the armrests, and it sounds like cardboard under the material. A furniture technician has been out twice to repair cushions that have faded, and yet, Ashley will not meet us halfway in a refund or store credit to replace the poorly constructed furniture. Customer service has been a nightmare, and it's impossible to get anywhere with anybody. Dead phone numbers, and no one to speak to. Call the store, and no one answers. Worst experience ever, and will never spend another dime at Ashley Furniture.
The store is clean and well organized. John was courteous and knowledgeable of the product. We found exactly what we were looking for at a great price.
It took them an hour to get on their computer to order the right mattress, box springs and frame for me to deliver. Very incompetent!!
Great effort to please customer
So far, so good. Given the system wide outage, the only thing we're missing is the paperwork. Just a 2 day delay on delivery, not too bad under the circumstances. Natasha was very helpful and informative with our choices. We had only intended to purchase a recliner chair but ended up with a set. Natasha wasn't "pushy" at all, we just happened in on the Memorial Day deal and couldn't pass it up. We HAD to have a recliner for my husband to sleep in as he had a surgery that confines him to a recliner for 6 months! He's a happy camper already. The gentlemen who delivered kept in touch while en route, and set up just 20 minutes. They were both very pleasant and knowledgeable. We appreciate the excellent service, thank you!
Naomi our sales associate was great very helpful made our experience nice and easy!!
Terrible, the system has been down for over a week and I’m still waiting for a refund. I was told that Ashley doesn’t have a store manager only sales managers m, which I think is utterly ridiculous. My name and number were written on a sheet of paper to call back once the system is up. Until then I can’t get a refund, I never heard of such nonsense. The corporate number is useless. I’m still waiting on a call back from a supervisor. I would never shop at Ashley’s ever again
They were the worst place I've ever gotten furniture. The furniture looks great, but how they handle customer service through the phone (bc if you have an issue, that's the only place to talk to, no direct number goes to the store-they say they do, but I NEVER GOT ANYONE in the local store, had to go into the store to speak to someone) is an absolute joke. There's a total disconnect from qhat the store says to what the homestore says about orders. It took me ALL summer and dozens of phone calls to fix multiple issues. They don't have any regard for your time.
Good luck trying to get warranty help. Called three times, the repair is under warranty. Said they would schedule repair, still waiting for nearly a month. Every time I call get the same “system is down” message. Hope I’m not being scammed, but my wife is a lawyer and I really don’t want to go the lawsuit route.
Sales man was pushy. I ended buying something I don’t truly love. Their computers are also not working so I still haven’t even gotten a schedule date for delivery of my furniture.
I was very pleased with Steve from Ashley in Merriville, In. Very professional & gave me a outstanding deal. And great customer service!!
Great assistance from salesman
Very helpful and got exactly what I wanted for the price I wanted and super fast delivery! Only 6 days!
Salesman was amazing
Had a great experience today! Natasha our customer service team member was amazing! Great Memorial Day sales
Very good and professional, Ivan was the guy who helped us , we will be back for sure
Sales was a little pushy. I get it's about making a sale. But when you're that pushy for a sale thats a little much.
I purchased a mattress which I putting on layaway and was treated each time of payments with friendly service..then the day of delivery I was contacted with messages that my mattress was on it's way..the 2 gentleman that arrived were very friendly and they did a great job of bringing it up a narrow staircase..they removed the old mattress and placed my new one on the box spring...I can say this was a great experience again ,because every time I have purchased things from Ashley I have been very pleased..
Jeremy was great and informative. Highly recommend stopping in to see him to help you with your furniture needs
No hassling and friendly service
I had a very pleasant experience at the Ashley furniture store. Everyone there was very nice. Especially Ivan my sales person. He was knowledgeable, professional & caring. He explained everything & answered all of my questions. I will gladly refer him to others. He is the best. Celia A Wilborn
Bought a new Sectional over the weekend & was greeted professionally & helped by Jeremy! He went above & beyond to help me find the perfect fit, feel & priced couch within my Budget. Thanks Ashley & thankyou Jeremy!
Wonderful experice and service from Natasha.
Great store and interesting accessories! Very professional!
Quick and easy deal.
Good experience
Steve was very helpful 👏🏽
What a great place to shop for furniture! The people working there are awesome and their prices are very reasonable compared to other outlets in the area. I would highly recommend them if you are shopping for new furniture.!
John the salesperson that I worked with was very nice and knowledgeable awesome place to buy furniture.
I’m not sure why Google omitted my review, but I had the best experience with Natasha yesterday! My mother and I had come in to pick out a rug and quickly became obsessed with a bed set she’d seen, but reluctantly left it at the store. I came back in later on a time limit and a budget. Natasha recognized me, listened to my concerns, and had everything ready for me within 20 minutes; now my mother is about to be surprised with the bed set she couldn’t stop talking about! Cannot speak highly enough of the experience, see Natasha when you’re ready to buy!
Walked in and was basically ignored. No one helped me.
This was by far the worst experience by far. Furniture not delivered when promised making an inconvenience on people’s time and money. Extremely disappointed with the way they carried their business. As an interior designer and decorator i like to be extremely punctual on what i tell my clients my deadline and project will be at a completion. Then to make matters worse spike with a customer service representative and was completely unprofessional. Minimum help and to make matters worse hung up on me in my face because he was not patient enough to look into my order. I will never shop with Ashley furniture again. Value city in Merrillville ask for will great communication and will help out with any and everything. The room place Shavon was an amazing help for me as well. Do better Ashley furniture and customer service
Very efficient salesperson. Showed me exactly what I was looking for. Got nice furniture at a fair price.
Pleasant staff Kasey and Natcha were very helpful!
Excellent
Rosa was legit
Great service
Natasha was great! So helpful!!
Great. Customer service
Excellent Value! Customer Service was great. Experienced Delivery
Courtesy helpful staff had items in stock
Shay is absolutely wonderful. Have bought 2 couches and bedroom furniture. She lets you do your thing and caters to what you need promptly!
Rosa was very helpful and professional. Thanks
Sylvia at Ashley furniture was one of the best sales associates I have dealt with in a long time. She is professional, knowledgeable, informative, patient, and kind. I really cannot think of enough nice things to say about her. I came there because of the Ashley name and reputation; but to be honest, I would come back because of Sylvia.
Sylvia Walker was very helpful as I viewed chairs I was interested in. Made purchase easy!
John was very helpful and professional,would highly recommend him
Our salesman John was awesome!!!
The website showed a couch that I liked and a coffee table. I went into two separate locations today. The one in Hobart, Indiana and Merrillville Indiana and both of them said no we don't have that one and O our website makes those mistakes all the time. Was an awful experience.
Bought a lot of furniture for the new house from them, Natasha was fantastic!!!!! Very helpful with answering questions and very knowledgeable about the store. I highly recommend Natasha. Unfortunately the 3rd party company they use for delivery needs a upgrade. They canceled and messed up several of my deliveries.
My sale associate Sylvia was phenomenal. Her expertise and knowledge in assisting me in getting a matching bed I had previouly purchased was fantastic.
My husband and I have been looking for a furniture set for awhile now we decided to go to Ashley Furniture and we are so glad we did! Steven Sprouce was our salesman and he WAS SO PROFESSIONAL FRIENDLY HELPFUL AND VERY PATIENT WITH US! Definitely the best salesman we've delt with ever!! The furniture we decided on was reasonably priced for the quality of furniture it is!! We would definitely recommend Ashley Furniture and ASK FOR STEVEN!! THANK YOU STEVEN FOR ALL YOUR HELP!!!
The only draw back is no local option for pick up of furniture.
I ordered a bed frame and two night stands one year ago and am still waiting… I paid all of the money up front and have been drug around and lied to by their contracted Indian call center. The actual Ashley furniture corporation will not respond to me. The customer service is awful. Im not one to write google reviews but this experience has driven me to respond publicly.
The store manager, Al was super helpful during our visit and had his associate Natasha helped us through a smooth and enjoyable experience while purchasing our new mattress and bedroom collection. My husband & I can’t thank them enough for such a great experience.
I had a great salesperson Ivan was very knowledgeable and he was very helpful. I got the table I wanted and needed
Casey worked with me today. She was knowledgeable when I asked questions . She was a great help.
I knew what I wanted, as usual I did my homework. I was pleased with the service, and I was in and out in little or no time. The sales people was professional and let me feel comfortable with my decision. Yes, I will always recommend Ashley furniture to my family and friends.
Sylvia was great!
Natasha was very friendly and knowledgeable and helpful!
Everything was fine. Great service
Sylvia Walker was very helpful. She went above and beyond to make sure that we were taken care of.
First visit, decent showroom as I found out after finding something I wanted to buy. Didn't know there was a surcharge for delivery as it's only a showroom with no inventory on site.
Good experience
The salesperson was very helpful. I am very pleased with the service.
Sylvia was wonderful. She truly helped me figure out my living room space.
Update... I ended up going into the store in Sept 2021 and spoke with the salesman and manager. Magically, they all of a sudden were able to get a bed from the warehouse and could now deliver my furniture. Three days later my furniture was delivered and damaged. Right away i talked to the guys to set it up and said I did not want to accept it damaged. They told me they leave it here and someone will call me. I called and emailed the manager right away stating that the bed was left at my house damaged. I sent pictures and they agreed it was unacceptable. I've called and asked for follow ups and nothing. So for another 5 months now I have just been hanging with my damaged bed. What a waste of my money. Would of had better luck going anywhere else. Bed set originally purchased November 2020.
Danni was very helpful and was very informative oabout the chairs we were looking at. If you are looking for furniture, go to Ashley and see Danni Olabisi. He'll be happy to help.
Everyone was great!! the store manager was awesome! Sylvia was our sales person, she was phenomenal! She was very informative and helped us make decisions on all of our furniture. Highly recommended for your furniture needs.
Everyone was really great, store manager was awesome! Sylvia was our sales person. She was phenomenal, answered all of our questions and helped us make the best decisions on all of our furniture. Highly recommend for your furniture needs!!!
Very professional. Not a long wait. Just the place to go when u are looking for your household needs. Very pleased.
The staff in the store were helpful and knowledgeable. The delivery process was annoying and inconvenient.
Salesperson Santiago Spraggins was a very knowledgeable person regarding the mattresses that I purchased..I appreciated him taking time to go over each mattress and feel good about my pircjase. Thank him sincerely for his knowledge and patience. Good salesperson.
Quick easy and good price/value. Shay was professional and informative.
Your sales person Dan was very friendly and informative
Had a great experience very professional with the salesperson and Natasha will definitely be back
They were so patient, to let you look around! If you had a question, they were glad to help! I would definately shop at Ashley again, a special THANK You to John!
Delivery was very professional.
John Guider was very helpful in my search. 👍🏻
We purchased a bedset and paid for setup 4 months ago. They have tried delivering it two times. Two times they forgot the hardware. FOUR MONTHS later, they want us to wait another month for hardware to be delivered. This dumb bed is sitring in parts around my house. Zero stars and I will never buy Ashley again.
Found exactly what I wanted! Shay was absolutely wonderful!
I will NEVER shop at Ashley again. We purchased 4 pieces on Dec. 10, 2022 from the Merrillville location. On January 3 they were delivered. The people who delivered the furniture were high and smelling of weed, did not take off their shoes or anything and it was a rainy nasty day....far from the "white glove delivery" they tell you. After they left I realized the back of one of the pieces is broken. We can NOT get a hold of anyone to replace it. I do NOT want a technician to come to my house to fix something that came BROKEN. This is horrible business etiquette. Everytime we try to talk to a manager or someone, we are hung up on. We just built a house and dealt with SO many retailers and never have we been treated this way with such terrible customer service. The sales employees at the Merrillville location flat out told us the broken piece wasn't their problem when we called.
Our service at the store today 1/7/23 and pickup at warehouse were GREAT! John G. is a great salesman, (Merrillville, IN location) was very helpful, and got us checked out in a timely manner. The only downfall to our furniture is that a part of the drawers on our bed was defective but that doesnt take away from our experience at the store, this stuff happens. I called the store immediately this evening and spoke to a very nice gentleman at Merrillville store and sent him pictures via email, so hopefully we can get a new part to replace this one, and hoping to find out Monday 1/9. All in all though we had a great experience, the bed is a great piece of furniture.
My salesperson, Ivan was fantastic. Very friendly and really enjoyed him..
Very good service I can’t remember the young lady name but she was like an interior designer with great ideas.
Our saleswoman was top notch!!!!
I love this furniture store. Furniture, sales people and delivery beat all the other Furniture Stores around here!
First sectional purchase, with a great variety to choose from. Natasha greeted us, to let us know she’s there if we have questions and let us shop without any pressure. When we were ready, she took care of us.
Very attentive sales people, knowledgeable and various pricing and credit options.
they have some really nice accessories and salespeople are friendly!
Very friendly and knowledgeable, found what I was looking for, was in and out very quickly.
The Salesperson Santago made our visit so pleasant, everything went so smoothly. I give Santago a 5 stars.
At the Merrillville location they are great. No issues what so ever and they even tried to make up for issues I dealt with online and at the highland store. I will never shop at the highland location or on the website again but I will shop at the merrillville store.
John - or Jon, can’t remember spelling, as well as Santago were a great help in selecting our beautiful sectional for our new home! Would absolutely give them my business in the future.
Great customer service from Santago S. I have referred him to another customer.
Don’t ever order anything from the store online if you would like to receive it within the agreed timeline. Customer Supports is 100% useless. Pay more and go elsewhere to avoid the headaches
Very friendly greeting once I walked in. Efficient and effective, very patient.
The communication about the delivery was clear and effective. Also the timing was great as the delivery arrived earlier than expected.
Super friendly staff! Natasha was amazing! We had originally talked to her like 3 weeks before we actually purchased. She remembered everything we had picked out, and she even remembered our names! It’s a little detail that makes such a big difference. 10/10 recommend talking to Natasha when you need furniture.
Natasha was excellent!
Our salesman, John Guider was the best! Very helpful and informative. He was very honest and wanted us to pick something that we really liked. In the near future, for my furniture needs, I will for sure return to this specific Ashley furniture location and I don’t want anyone else assistance but John.
We went in, looking for a bed and found a great deal on a bed, nightstand and dresser. We were very pleased. Steve was our salesman. he was very kind and knowledgeable.
I had a fantastic buying experience at Ashley’s in Merrillville. My sales representative Natasha was great. She was patient with me and explained everything very clearly. I will be doing business there again in the future.
I visited the Merrillville, IN Ashley. I had a specific size due to getting the piece in my house. I provided the sales gal, Natasha with a picture and specifics. She assured me I could get the piece in my house the way I instructed it HAD to go. When the couch arrived , it was handled by two drivers not wearing gloves and the couch was totally damaged while roughly shoving the couch in my house. I called Natasha. She refused to call back but shot a text out that after the sale she wasn’t involved. Really???? I drove to the store and talked to the manager. He said they would deliver another couch. This was delivered the same way and I had to get it in the house without their help. The dispatch lady for the trucking company was on speaker phone with the del guys. She was so rude to me and assured the guys “she had their back. To make a long bad story short, it’s December 1st and it was not until earlier this week that the matter was somewhat resolved by Ashley paying for damage to my window. I called time after time and my file is loaded with attempts to clear this up. Unfortunately, I will NEVER shop there again! I called Ashley Corporate and they couldn’t help because it’s a franchise and they don’t support franchised stores. All the sales gal wanted was a sale! Please beware that I was also quoted a delivery price which was almost doubled when I saw it in the delivery ticket. I understand mistakes, but this was one colossal thing after another! The manager did refund my delivery charge. But, how many other people have been jerked around like this!? Furniture buying shouldn’t be this difficult.
Sales person was very helpful and very pleasant !!
Our salesperson was very courteous and helpful.
Sylvia was great and help make the process pleasant. Will definitely recommend Ashley Furniture to Friends and Famy. I’m
I’ve spent my career in sales and hospitality, purchased from Ashley’s numerous times as well as various other local furniture stores. John Guider, my young sales professional was amazing and provided the best experience I have experience while shopping for really anything. Greeted us promptly(I was there with my elderly parents getting them recliners) we explained what we were looking for. He knew where everything was at with in the store saving us time and energy, did a great job answer all three of our questions, going over the sale pricing, and delivery. He was very cordial never felt rushed or pushed. John made every aspect of the entire experience very comfortable and a pleasure to spend my hard earned money there. We will be soon! Thanks again John!
Sales person very good.
Ivan, my sales guy was great! Felt he worked in my best interest.
I went into the store and purchased a bed, frame, mattress and headboard. Had delivery set on the 12th of November. 3 days before delivery I get a text saying I need to set a delivery date. Confused because I already had one. My original date was canceled and when I contacted the store I purchased from, I was told by my sales representative, I could rent a truck, drive to Romeoville, IL, ( from northwest Indiana) at 330 on a Saturday to pick it up. Fast forward to the 18th, when it was actually delivered, I started to assemble everything and I was missing hardware, instructions and other miscellaneous items including a whole lamp that was the feature of the headboard. I contacted the store again and they said someone will contact me by next Monday…. Today is Friday. HORRIBLE Business.
Natasha was an excellent salesperson. Very knowledgeable.
Our Sales lady, Natasha was wonderful. She was knowledgeable and upfront. I’ll be glad to do business with her again.
Silvia was phenomenal! She got us what we wanted. She explained all of the different deal options that we had along with all of the possible discounts that we can get so that we got the best deal. She was patient and honest. She made our shopping experience great! The only thing that I would caution consumers on is that there are HUGE price differences between buying online and buying in the store. If we would have bought in the store we would have spent 12K. But since we shopped online and had the store price match it we spent 7K!!! So please check online pricing before you go in the store!!!!!!!!
Nice and professional worker that helped assist us. Not pushy but very helpful!
Excellent Experience at Ashley Furniture Store. Sales Rep was very attentive to us and helped us very much. Thanks Ms. S Walker!!!
Easy, great workers, very nice and not pushy at all!
I love all the furniture. No pressure or anyone following me like the store across the street. Sylvia Walker was my sales lady and very helpful and courteous and pleasant.
I will never purchase furniture from Ashley Furniture again. Ordered a bedroom set in April, couldn’t get the furniture until October… kept pushing our delivery date back and back. At one point they lost our furniture and were looking at a delivery of January for our furniture since that was the next available bedroom set. Finally had a date set to get everything. Never got a call 48 hours before to confirm delivery window. Had to call Ashley the day before to get a window. The day of delivery got a text to track the delivery, tracking number never worked, said it didn’t exist. Cool. Drivers never showed up. They went to the wrong house (even though specific delivery instructions were given for our new build home, AND they had our phone number and never called). We called Ashley that day wondering where the delivery guys were… no one could find them including the store associates. By the end of the day after many calls and wasting our day at home waiting for them to potentially show up… we finally had a new delivery set for the next day…. Delivery day comes… again….bad news… Dresser looks like it’s been beat with a baseball bat on the back and the foot board of the best is also destroyed. We have waited 6 months for this furniture, made many calls to get it to us, fought to get it and it came to us destroyed. We are very frustrated and will never be shopping at Ashley furniture again. Lord knows when we will get the new dresser and foot board… probably be several more months due to “supply chain issues”. We have been inconvenienced more than once and it’s poor costumer dealings and clearly the furniture is treated poorly in the warehouse as well.
It's a very nice environment. The experience was wonderful.
It took 90-days to receive my son's bdrm set. I was very disappointed & not satisfied w such business. Moreover, when the set finally arrived, they forgot the hardware to assemble (who does that, smh) & the dresser was damaged. That's not quality customer service.
I enjoyed shopping in this location, Santago Spraggins was very professional, cool staff, very helpful, explaining things in a real customer way, great environment, many things to choose from, I think I like my deal because I was given opportunity to get online deal in the store.
Sylvia was very patient and made sure that she did everything to satisfy me running several different deals and making sure that I have the payment and ability to afford what I was buying even though she had to run several different deals. She stayed patient and was very helpful.
Had a great experience. My sales representative John was really professional and polite. We will be back in the future to purchase other items.
Worst customer service across the board!! Do not shop here!
The ladies there today were professional and pleasant very pleased
Stephanie very helpful without making us feel like she was always hovering.
Great service. It was so fun working with John. He was courteous, engaging & let me look around without feeling pressured.
If I could give them 0 stars I would!!! We have had nothing but problems with our sectional we ordered from them. They want to FIX our brand new chase lounge and we have been waiting months for this!!! The technician just came out to REPAIR our new chase and the problem isn't even what the other technician said it was and orded parts for!! Now he ordered parts and we wait again!!!
UPDATE 12-3-2022 We were very happy with our experience in the store but are very unhappy with the sleeper sofa we purchased. Looks great but smells horrible. It arrived with a very strong chemical smell that we thought would go away. We have had it for a little over 3 weeks and still has a very offensive smell. We have had a fan in the room running almost constantly to help with the oder but unfortunately it has not. Not sure what our options are but I will be contacting the store manager later today. Hoping someone from the store sees my review and gets in touch with me.
DO NOT PURCHASE Ashley’s “Protect all by GBS” which we were told would be a cleaning/repair service for the next 5 years. We were told the protection plan covered any dirt, stains or repairs on the furniture. We ordered service 8 months into our purchase and the a guy came out and didn’t even attempt to remove the marks on the sofa. He took pictures and said they may replace the upholstery because the stains may not come out. A month later we received an email stating we are not covered. Very disappointing. This is the second furniture set I purchased from Ashley’s and was planning on purchasing a new set but because of this I actually feel like I was scammed into buying the “protection” service. Wish I could be refunded the $300+ I paid for the service. Even more because this service is not what we were told it was at Ashley’s when purchasing the sofa, if I could I’d return the entire set for a refund of the $5k I spent.
You delivered 2 pieces of damaged furniture, you have left me waiting for furniture 5 times and don’t show up, I still have damaged furniture and everyone I call won’t call me back I would. Shame on you I have names, dates etc going all the way back to July
We bought a couch 2 months ago that is pilling terribly. It began with the cushions after only 1 week and has now spread to the back cushions which are attached. The service call came out and documented everything. The stores solution is to send us out new seat covers. This doesn’t help the pilling on the back cushions which are all attached. The customer service rep on the phone said “you’re not getting a new couch.” Our intent is to upgrade to a better quality piece of furniture and pay the difference. This is unnacceptable based on the degree of damage.
I was glad and pleasantly surprised to find what I was looking for in the store. The salesmen went above and beyond to assist me. It was nice to see that Ashley is NOT following other store's by having only online shopping. A lot of customers still want to see true colors, measurements, style, and how it may match their own decor. Please do not change. Thank you.
Ivan was really nice and very informative about the furniture I picked out
We ordered furniture in April 2022, had it delivered the second week of august. The ottoman had a huge hole in the bottom and was giving in the middle. I reported both immediately, they gave me a hard time replacing it and now over a month later I still can’t get them to take the charge for a cancelled bed frame off my account. I have been nice and patient and called to try to get a hold of anyone to help, I understand everyone is short staffed and overworked. I have been lied to ( confirmed by Ashley workers) and hung up on when the person feels like they can’t help anymore. I’m so disappointed and will not be going back.
The sales person S. Walker she was awesome!!!
Awful customer service. Ordered bedroom set, delivered, broken or missing pieces. Still waiting for pieces to be fixed. Always get a ring around story. Spend all this money to get garbage.
Sylvia was wonderful, extremely informative, and professional. Come see the floor here … it was immaculate!!
Ordered furniture on June 7th and it was delivered June 30th, which was great! Except…… the recliner did not work when delivered. Supposed to be replaced within a couple of weeks! We are still waiting and not real happy about it as we can’t get any answers
If I could put negative stars I would. Terrible products and even worse customer service when trying to discuss the defective products received. Never again will I settle for their cheap, cardboard furniture. I am blown away that they would sell such terribly made products and then when something goes wrong, they can’t even make an attempt to make it right. Not even something as little as a future discount… nothing! When you pay hundreds of dollars for furniture you expect it to last more than a year. But since their warranty is only for a year, they probably already know it won’t last long.
After waiting almost 3 months for our bedroom set (which I fully understood and anticipated) we were scheduled for delivery (yay!). Our delivery window came and went. When I called I was told that our items were still on back order until mid September. Talk about dropping the ball. They hang up on you when you try to call, as in, rings twice then click. Although customer service tries, there is no compassion or apology for anything. If I didn't love this bedroom set so much I would cancel it and take my business elsewhere. As it stands, I certainly will never shop with Ashley again.
Natasha K was absolutely wonderful to work with. We love our furniture choice and will be back as our needs grow!
Natasha & Steve were very professional and personable.
"BUYER BEWARE" "SMALL PRINT ONLY APPLIES TO CONSUMER NOT ASHLEY'S" I can now say as a retired educator, ASHLEY'S played me. Eager to sale will promise you the moon. After delivery they avoid you! I can now say, "Never trust a used car sales person, nor a pretty woman with a big button and a smile, adding ASHLEY'S to the list. $1000 is an expensive lesson to learn. Absolutely no stars for me. Just like this survey, the only way to post my review is to give them one star. Really!? Trickery continues.
I would not purchase anything from Ashley again. We had a terrible experience and spent over a year trying to get issues resolved.
Our sales associate was very friendly, knowledgeable, and willing to work with us to help see all of our available options on furniture and pricing. Highly pleased with my experience.
Natasha did an amazing job explaining, keeping things simple and making us happy!
I will never shop with Ashley’s again. After 6 months of waiting and 4 different delivery dates later we finally received the items we purchased. Now we are waiting for a technician to come out because some of the lights in the head board don’t work and the head board has some bad scratches. Communication was terrible and the service was just as bad. Finally enough was enough and my wife went into the store asking to speak to the manger and of coarse he wasn’t in yet. She was told he would contact her as soon as he got there and never did. We have purchased a lot of items from them in the past and never had a problem. After this experience I will never shop with them and definitely not recommend shopping with them.
Customer service was great
Ordered product February 27 2022 they had a promised date of 12 to 16 weeks for delivery for our Mattress and bed set . Last time we spoke they were saying late august before it will come in . Still no guarantee for that but they have no issue taking your money though. The customer service is horrible barely speak English or they hang up on you when you call . Suppose to get 2 free pillows that is on our paperwork and agreed on and now they say that was never the deal . We will never go back there again 6 months will be late august and it is getting ridiculous they called us a few weeks ago said everything was in and they show up and part of our order was here not the whole bed set so I sent that back. Buyers be aware don’t waste your money there and how they say you don’t get something you were suppose to it’s wrong I got the receipt and will fight for it .
I was very impressed with all the choices. My salesman was John and he was not pushy or overbearing. A very nice young man. It was an enjoyable experience. I am looking forward to my new furniture. Thank you.
My boyfriend and I went to the Merrillville location instead of Joliet. The lady helping us was nice but was taking forever on getting the pricing correct for our couch. Once we were finally finished an hour later, as I was getting up she had the nerve to ask me when I’m due (assuming I’m pregnant) I’m chunky but not pregnant looking. I was floored that she asked me that. When I asked when I was what she repeated it and when I said I wasn’t pregnant, she back tracked saying oh your face is glowing. I will never do business at the Merrillville location. We will continue to take our business to the Joliet location.
Very knowledgeable salesman. Purchased a temper-pedic mattress with a adjustable base. Very good experience.
Great customer service all around!!
Informative sales rep Great service
Stephanie helped me and I was very pleased with her customer service and knowledge. I had looked at two other places before Ashley’s and at Ashley’s I found both style and a price that was in my budget. I’m very happy with my experience and would shop here again!
Very professional and knowledgeable about products in store.
Our sales representative John Guider was very professional and great to work with.
To start off we waited 12-16 weeks for couches, which we expected. When they came in, we were assigned a date/time and texted to us without seeing if we were even available. Then we had issues with delivery, called multiple times, first time was on hold for 10 min then someone picked up and hung up, second time on hold for 10 min, explained the missing pieces, rep put me on mute for 20 min while he “ordered the missing parts”. I periodically asked if he was still there, he’d say yes with no explanation. After 20 min hung up on me. Finally was able to resolve issue the 3rd call and by the way the 2nd person, for all my hold time, wasn’t ordering my parts at all. Not sure if the strategy was to wear me out? Tried calling the store sales department multiple times in between and it just rang until it hung up so that was no help. Delivery drivers left garbage all over our lawn including someone else’s delivery instructions, didn’t give us any type of receipt, and put two different sets of feet on our couches. At the very least, it shouldn’t be so much work and calling to get ahold of someone to fix their mistake. Wouldn’t shop here again.
Over priced products nice to look around
Silver walker my sales lady was extraordinary, very knowledgeable about goods and products, very patient, allow me time to make decisions and try the best products. Gave me wonderful discounts, made sure I was satisfied with all products purchase. Went over thoroughly my contracts and receipts. Offer me extended warranties. Thanks for a great shopping experience.
The worst company I have ever dealt with , nobody answers the phone , if they do they say they will call back , another lie . We have been trying to resolve our couch issue since this past January and have got nothing done , when the parts are delivered "8" times now they are the same wrong parts , I can't believe this place is still in business , never again will they get my business and I warn you to stay away , they will sell you anything but will go out of there way to avoid you and not honor their commitment to do best for their customers. NEVER AGAIN !!!!
Furniture arrived damaged. No one at the store will help. Manager won’t pick up the phone. They want you to go thru corporate that has 72 hours to email you back. Poor service. They don’t care. Stay away from here!!!
**Update**After months of getting the run around we finally received our furniture... however of course it was damaged and not just minor damage but actual structural damage to the chaise. The arm was dented approximately three inches deep by 12 inches wide. In other words even Hellen Keller would be able to see the noticeable damage let alone feel it. After talking with customer service (due to the delivery drivers practically sprinting out of the house" a new one was ordered. Six delivery dates have come to pass with each time being pushed back farther and farther. At this point just go to your local high school woodshop class for better quality and I guarantee better customer service than this joke of a store.Take everything that they say with a grain of salt. My experience has been so awful that I made a yelp account to review this store. First off the sales rep while at the store wanted to talk about hitler with me. I wish I was joking but unfortunately I am not. We were promised a delivery date which has come and gone which I understand to a degree with how Covid has caused many problems. However when checking in on our order I have gotten three different answers. This would be mildly acceptable if each answer wasn't ten minutes apart. How can a total of 30 minutes change the delivery date and time so significantly. My suggestion for anyone is buy from anywhere else, heck go Amazon where atleast you know when you are receiving your items.
Santago answered all of our questions and helped us make the best decision for our wants and needs.
Very helpful, not overbearing. Answered all our questions.
After purchasing La-z-Boy furniture that destroyed my wood floors from their broken furniture it was received broken, or zip tied together, recliners flipping over backwards a lift top table that broke off in my lap, with La-z-boy promises to replace or then fix, then refusing. The I was held hostage to returning all my living room furniture or they would not fix my wood floors. After the return (10 months of this) (Boy I wish I would of seen the multiple La-z-Boy support groups on Facebook prior to walking in their store) they then refused to fix my floors, only offered a small amount of money towards the damage. I walked into Ashley my salesman became my counselor while I was crying looking at furniture so far I’ve only bought one piece because I wasn’t sure what was gonna happen they told me that my new Power sofa would arrive the second week of July I was shocked when it was delivered yesterday there are people who have been waiting for their furniture for two years from La-Z-Boy I was treated with utmost respect and kindness the manager heard me talking and came over to ask what happened I so appreciate how Ashley has helped me
My experience with there home delivery was quite horrible. I was given a confirmed date, had someone stay at my home to be there to receive the delivery,whom I had to pay, and the truck never showed up. When I called to ask what happened I was given a different story by everyone I talked with. Then when given a new date they showed up without my loveseat and had damaged my couch. Now I've been told that the next available date will be the 19th over two weeks after the original date. No one can give a reasonable explanation of what actually happened, and at this point I don't think I would believe them anyway.
Bro my dad freaking ordered a dining set in February. They first told him it would be a 5-7 weeks for delivery. He called after that time and then they said 2-4 weeks. He called after that time and then they said 5-7 weeks. Horrible customer service. We still haven’t gotten the set.
Delivery people left a giant mess of styrofoam pieces everywhere. Didn’t fully put together furniture leaving out screws and doll rods and the product was damaged with scratches and breaks. Can’t find a customer service email address anywhere to send pics and complaints to.
After waiting 6 months, my dining room set finally came. I did not like getting 4 confirmation emails/texts to confirm, but I really l Iiked the tracking link that told me when number I was in the delivery order and exact expected time of arrival. The delivery guys were professional and efficient.
12 weeks everything showed up and delivered in great shape. Even took a nap on my loveseat the power rocker also is so comfortable .
Charley let us look and waited until we wanted his help. Very nice. Excellent in his knowledge and during our purchases.
John was my sales person. He greeted me promptly upon entering the store and explained the layout. He left me alone so I could have time to look at furniture, but checked in on me regularly to see if I had questions. When I did have questions, he gave me his professional recommendations. He was informative and helpful.
John was an excellent sales rep, patient, explained process of buying and delivery
Khaled was very helpful. The first day we came in he helped my mom out with her purchase. He was very patient and explained everything thoroughly. I came back a few days later and he made sure I was given that same great customer service.
He had a great sales pitch still no call on my furniture and I would love to have an update please and thank you
I was very impressed with our salesperson. Natsha who did a great job...Ironically, went to a different Ashley store earlier that morning and did not get same type of service. .
I went to this furniture store yesterday. My son was looking for a couch for his new apartment. Although they were not busy and there were many associates, not one came up to us to ask if we needed help. I even saw one man look towards us and walk the other way. So, when we found the couch he wanted to buy, I told my son we could just order it online because none of the associates deserved a sale commission (btw - I don't know if they even work on commission anymore). When we went to the website, the furniture we were considering ALL cost less online than in the store. I'm not talking 20 or 30 less, I'm talking over $ 100. Ashley you need to get it together and hire professional associates. Pretty soon, we will not longer have physical stores because people won't want to deal with lazy salespeople.
Love the sofa I bought and Sylvia was great
Beautiful offerings at the Merrillville, IN store. Shay was helpful and knowledgeable. It was a pleasure doing business with her.
I was just told my furniture that my husband and I ordered in November 2021 will not be here untill August 2022 after weeks of phone calls and asking for help no one will help. Do not buy from them!
My husband and I order a table in November 2021. We were told 10-16 weeks. In May 2022 we still had not received it, after many calls we were told an ER ticket would be sent out to expedite the order. 2 weeks later we were told that was not canceled and that whoever put it in was not allowed to do so. They continued to tell me the order would be in by May then June and It is now June and I'm being told we will not receive our order until August. I asked to speak with someone higher up because Im losing hope and believe I should cancel my order and all they can say is we're sorry there's nothing we can do at this time. I would highly suggest going somewhere else for you furniture needs.
Shay Gray made my day!!! Believe!!! She’s courteous, knowledgeable, and she’s professionalism at its best!!! Trust!!! One of the best buying experiences I’ve had in a long time. I would highly recommend Ashley Homestore for all your furniture needs. Thanks again, Shay Gray!!
Great service, excellent prices. Our Specialist Steven was super helpful and answered all of my wife’s and daughter questions and took excellent care of us. Will be back. Thanks Steven.
I can’t say enough good things about Debra. She has been so helpful in our purchases for our new home. I look for her specifically when we are in need of our next purchase. So kind and caring and just an all around amazing person!
I Only had the sofa recliner less the two years and the fabric is all out of shape and the fabric is knotted up like a cheap sweater I will never buy anything from them again. Man do I Miss Wicks Furniture Store!!! They always had great quality and took pride in their products.
Rich was very helpful, knowledgeable and easy to work with. We were able to find the bedroom set we wanted, for a reasonable price and completed the transaction in a very timely manner. We would recommend Ashley Homestore and our salesman, Rich Martinez to any furniture shoppers for their wide selection and great service. Thanks again!
Our salesman was very knowledgeable and also had som good humor. Even though there was a computer glitch, Chuck was totally professional. He took care of the problem. I was at the store in Merrillville. When I go back, I will look forward to seeing Chuck. Thank so much
Richie was so helpful and pleasant! He made the process so easy and even gave me some great show recommendations 😂😂
Had the best time ever shopping here, Stephanie Conway made us feel like friends instead of just customers.
John was absolutely amazing!
We purchased around 15K in furniture from back in December. We were told it we be 12 weeks for delivery. We thought that was a long time and we understand there are supply chain issues; however it's been over 26 weeks and have been told it will be September before we receive our items. We have our doubts to say the least. We do not recommend this company in it's entirety. Ashley has done nothing to solve the issue and continue to build or attempt to build the items in Vietnam even two and a half years after the pandemic started. Poorly run and poorly managed! Shame on you Ashley Furniture!
Salesperson, Richard, was very knowledgeable ,courteous, and not pushy, at all. Enjoyed doing business with him.
Friendly and knowledgeable
Stephanie was very patient and helpful while we tried numerous sectionals throughout the Merrillville store. I did end up purchasing a set.
Charlie was great! He was able to answer all our questions and was able to get us a bed that is perfect!
Excellent service by Sylvia. She was not pushy, but very helpful. The whole store was friendly.
Our salesman was very quick, very respectful and knowledgeable. We could have purchased from an Ashley store closer to home, but because he was honest and didn’t push we bought it from there. We thought we’d have to spend more money because of the delivery and were willing to. He worked it so we didn’t pay extra and gave us a discount! Very happy we decided to buy from John!
I had a great experience at Ashley furniture today.
HORRIBLE communication- still waiting for a refund check- now they are saying it will take a month. Last week they said it would arrive this week. Managers are never on duty and customer service is a joke. Go anywhere else but Ashley to buy your furniture- HORRIBLE experience.
I purchase a bedroom ser and two dressers in December 2021. I was told it would take about 8 weeks maybe 10. It took 22 weeks and 48 phone calls to expedite. I am waiting for a partial refund since they did not put any of the drawers handles on. If you decide to purchase from Ashley in Merillville, IN just know that you will not be able to reach your salesperson, you will sit on hold for hours trying to get answers and if they need to refund you- well get ready to wait- I am still waiting. I will buy my furniture anywhere else in the universe but an Ashley Homestore- HORRIBLE! Buyer beware!!
Professional. Not pushy! Ivan was helpful and effiecient!
Sales person was courteous and patient. We got a great deal
We had great service
Bought some art work and seller told us they couldn't wrap it up. I've never been told that it couldn't be wrapped to protect the frame anytime I've bought art work. Just asked for a little bubble wrap.
‘Dr. Steve’”, Jake, helped me with my purchase.. He is a very nice young man, very knowledgeable. I would recommend Jake to everyone!
John helped us and he was a top-notch Salesman. I would rate his performance at five star. He was not a pushy salesperson he was very professional.
Steve did a great job with helping us find a new couch. Very honest and straightforward!
John was superb. He was very helpful. Not pushy and very knowledgeable.
Bought $12,000 worth of furniture from this place, the furniture is made so cheap it's only made to last a year to get past their manufactures warranty and they sell you a 5-year protection plan thats only purpose is to relieve them of any responsibility of having to stand behind the products they make and to give the customers a false sense of security to spend their hard-earned money on the cheap furniture, The furniture protection warranty company will tell you that any damage is due to a manufacturers defect and it's not covered under the plan and refer you to the manufacturer. And they discontinue the cheap furniture after a year so even it can't be fixed because you can, get the parts.
I don't recommend. After waiting over 4 months for my overpriced sofa. It did not come as scheduled, although delivery was confirmed at least 3 xs. I took the day off work looking foward to the arrival of my new furniture only for it not to come. Once I called delivery I was informed they don't know when I will get my furniture. I was informed to call back on the next business day to see if delivery could be made. Poor customer service
Our sales women Debra was great and helped us get the set we want and keep it in our budget. We already have purchased a kitchen set several years ago as well as a bed and they are both holding up great.
My salesman Joe Guilder was great! Great experience looking for furniture. I was happy with my purchase and price.
Officially over a year since I placed my bedroom set order and still have not received the whole order. Ican about once a month to check the status and it changes every time. I have received the bed and dresser but still waiting on mirror, chest and nightstand. The mirror was in but still had to wait on the other two items for delivery. I feel like delivering a mirror is the LEAST you could do. I called to check the status of the other items and suddenly the mirror is not at the warehouse anymore. They sell your stuff to other people if your whole order is not in which only delays my stuff more. Terrible customer service. You can't call the stores. I really hope my 3 pieces are in when they are supposed to be. Probably won't be though.
Little pricey but very nice options to chose from. Beautiful showroom. Love the couch that we ended up with!
Great service!!
My sister in-law bought sofas in July 1 still waiting if I can given zero i would
John was great to work with! We love our new furniture, it looks great in our new home! Just what we were looking for.
If I could say less about the customer service I would! This store plays games on the phone. If the managers name is indeed Shea like she claimed to be she needs to be fired. If she is not the manager, and I doubt she is, she is claiming to be the big wig in charge and answers to nobody! Good luck to that.
LOVE dealing with Charlie !!! He’s been our sales person for YEARS ! He’s super nice and very honest ! My husband and I are always so happy with Charlie !!! We highly recommend him.
They have the worst customer service I have ever dealt with. I ordered a couch in September 2021. Was called multiple times and asked to come pick up two out of the 5 pieces before the rest was even at their warehouse. Finally after being threatened that if I didn't come get the two pieces they couldn't guarantee the other three would be in anytime soon. So I had to pick up my couch in two parts and a month apart! When I finally get it together two of the pieces where damaged. One so bad I couldn't even put the couch together. After two weeks of arguing they picked the two pieces up. Only to be told I am to pick them back up once they are fixed. But they can't tell me when they will be fixed. They refused to acknowledge their mess up and continue to make me feel like this was my fault. I wouldn't recommend this company to anyone even if I had a gun to my head. For your own sake: STAY AWAY!!!
Bought a dining set .. Delivered damaged 3 times purchased last yr August can’t get uh replacement til next August.. They told me I can replace with a different table but I have to keep the chairs and bench that do not match anything else.. I’ve been hung up on ..long phone waiting times.. This is not what I signed up for..No one wants to help me 😩
Finally I found something affordable that I wanted and not something I settled for. I was happy that I caught my couch and love seat on special. The only drawback is due to the current state of manufacturing and warehousing I won't receive my items for some time, 10-14 weeks but this is something I found I was going to have to deal with at all the stores I shopped. Hopefully all goes well and I get my couch sooner than later.
Sales rep was very respectful and courteous. He answered my every question and allowed me the space and time to conduct my shopping. He displayed patience and had a positive attitude and manners of a young man you don’t see these days. I’m extremely happy with my purchase and experience I had at your store.
Waited 5 months for our sectional, and received it broken , the recliners wouldnt open because the frames were bent and when we called to get it replaced, they said they would call us back with information and never did. Customer service sucks and no one knows what they are doing !! Horrible quality especially for waiting so long and i still cant enjoy it. WOULD NOT RECOMMEND. Spend the extra dollars somewhere else and get something nice
Worst experience I’ve ever had. Ordered 10k in furniture last June. Have yet to receive it. Took off work today to be home for partial delivery. They never showed up. They said they don’t know what happened but now it’s another week we have to wait and then they’ll probably give us another date. I have cancelled everything except the bed and only half of the frame is coming next week if it even does. Was in the store a few weeks ago and they were telling people 10-12 weeks out. That’s what they told us last June…
Everyone was Professional and efficient.Debra did a Great job
Love our living room furniture, super comfy reclining sofas with charging ports in the middle seat that goes down...good price for them 💕
My wife is on-site now trying to resolve a furniture delivery that was scheduled for today. She had some back and forth with ashley text and was told "sorry she didn't like the answers she was getting " after being told the delivery was a month out. She took a day off of work to be home for this delivery. Calls the store asking to speak to someone in charge and get transfered to someone refusing to ID themselves asking why they transfered he to them ? Then hangs up on her. After calling corporate they tell her that this is a 3rd party store and as such she might have better success going on site. This is God awful service.
All the furniture is cheaply made it’s only made to last a year to make it past their manufacturers warranty and then pass all liability to totally useless scam warranty company that will always find a way to not honor a claim and to revert to the manufacturer. 5 year protection plan is a total SCAM.
My wife and I had a pleasurable experience while shopping for a bedroom set at Ashley Homestore in Merrillville, Indiana. Cliff and Sylvia were very professional and took good care of us. Cliff guided us to the perfect bedroom set and Sylvia secured our financing. When we return in the future we’ll most definitely request their services.
Charlie was great during the whole process!!
I had a excellent experience with John he goes over and beyond to please you.
My husband and I are new home owners. We stopped by Ashley to take a look at some furniture, we were not planning to buy a new bed from Ashley...honestly I didn't even know they sold mattresses. After looking at a bedroom set we ended up wandering into the mattress dept. Natasha K sold us. She was knowledgeable, honest, and not pushy. She had more expertise than most in the industry and my husband and I ended up buying everything from Ashely that day. Her salesmanship, professionalism, and unbeatable personality made it a fantastic experience for us both. We would recommend anyone on the look out for furniture or mattresses to go on in and ask for Natasha!
Thank you for the great customer service.
Thanks Sylvia for your great customer service, you met us at the door and stayst with us to the end of our stay ani and I love my New bedroom set .
I had a very helpful salesman, no pressure, but very knowledgeable when I had questions. The store in Merrillville was well stocked with good variety. Overall it was a very enjoyable experience
Sylvia was very helpful and made sure I understood the whole process and breakdown of all the information. Thank you!
great customer service! helped me find everything I wanted!
The store had a great selection of mattresses and Natasha K. was great to work with!
Natasha was a great help in our search for furniture for our new home!
Charlie Adam's was great with helping us.
John G is an amazing Sales Rep. He really helped us with the look we were going for. Ashley has never let us down with their quality product. Only downfall is that we have to wait for 12-16 weeks.
Natasha was great ! Smooth process, quick, good communication . Will do business with again!
Tessa did a great job helping us out.
Ask for Natasha when visiting the Merrilville store. Very knowledgeable, took time to answer all my questions (very patient as I’m not the easiest person to sell anything to,) not pushy, and attentive to what I wanted in my purchase. She’s won a return customer!
Ivan was incredible with helping us pick out our furniture. He gave us the right amount of space and was very helpful. He even came in on his day off to help us with finalizing the details!! Definitely ask for Ivan when you go in!
Debra was super friendly. She gave us our space to shop, yet was attentive to our questions. If she didn't know the answer, she found someone who did. John was helpful as well in the financing process. Overall a memorable experience! My only problem is that there needs should be more clarity with signage for sales and financing promotions.
Rylee was an amazing help and made the process super easy! This was the first time I ever ordered furniture and it was a painless experience! I will be a returning customer in the future!
Perfect service from Rylee. Took awhile to get service but she was wonderful 😊
My husband and I bought a tempurpedic mattress and it is the best mattress we have ever bought. It’s amazing and feels wonderful. Salesman was very knowledgeable and very helpful and it is worth every dime.
John Guider at the Ashley Homestore in Merrillville IN was very helpful and patience. The store was busy but he went out of his way to make sure he answered everything question to the utmost. He was there when we need him and when we didn't he gave us our space.
My fiancé and I went to Ashley’s to purchase a new mattress at the end of December. The gentleman who helped us was amazing and we had talked with him a couple times before while just browsing. On December 12 we purchased a mattress, bed frame, and the base for our mattress. We were told we would have the mattress and base to the mattress by December 21st. When that didn’t happen I waited a few days and called customer service to check the order and was told I’d have the mattress and base by the 28th of December. When that didn’t happen I called again and the customer service rep said it should be scheduled for delivery in the beginning of January. I called again today and was told I should have a delivery date of January 20th. I am at a loss on what to do and very disappointed in the terrible communication skills. I was not told 12-14 weeks like some and I should have been told that when I purchased the mattress. They’re making commission while I’m being jerked around and never getting a definitive answer to where my bed is. I probably will not shop here again and I am very tempted to cancel my whole order.
Sylvia in Merrillville store helped us extremely well knowledgeable on her furniture she helped us with financing and putting together our first living room set, well done Sylvia W. We will be back seen alot more to make our combined family beautiful ❤️
Great experience working with Natasha to get living room furniture for my mother-in-law’s new house. She was very helpful during the process.
Sylvia was very knowledgeable, pleasant and very professional. My son and I both had a great experience while shopping here at Ashley. They have great options for establishing credit and more. Once again we were very pleased. Sylvia was AWESOME!!!!! My son and I will be returning .
Had an awesome experience with Sylvia Walker. An excellent customer service associate...
Thanks Dee Cole for the great service and the space to browse. Allowing me the time to browse made me add to my purchase.
Working with Jeremy was the perfect sale men was so helpful outstanding
I recommend Ashley HomeStore because I had the most pleasant, smart sales person Tessa Campbell. She took her time, did not rush me which I appreciated. I bought me a nice leather recliner, they have already delivered. I love it also I ordered three chairs and a bench for my dining room table. Haven’t received that yet but I’m sure it will be soon. I recommend Ashley HomeStore because of the good service and quality of furniture.
Our sales person was awesome! He knew what he was talking about. Help us decide what we need for our area , and what would not fit….. Explained the warranty and how to make sure we stay covered! We will always ask for him when we shop Ashley and we will be back based on customer service! Ask for Santiago Spraggins when you go!
Great staff store well organized knowledgeable about furniture.
I left a review before ever receiving my couch and I regret that. It was such a good experience at first and it has turned into the worst. Worst customer service I’ve ever experienced. You can’t get through to anybody and once you finally do they tell you they can’t help you and you have to come into the store. If you go into the store they give you a phone number to call. One associate will tell you one thing, and then the next will tell you something completely different putting you out of money. I will never order from Ashley again.
Had a great experience ..Charlie was so helpful in showing me exactly what I wanted. After going to several stores came back and ordered my sofa..
We worked with Steve today and he was so kind and very well informed in regards to the mattresses we were looking to purchase. It was overall a great experience and was very easy.
It took 9 months to get half of my furniture and 2 of them came damaged. The guys setting up are so quick and didn’t finish putting in my shelves and say it’s preference when there is clearly only set of holes to put the shelves. I used like Ashley’s furniture but this was a huge let down
We had a excellent experience at the Ashley Homestore in Merrillville Indiana. We worked with Tiffany who was very friendly, helpful and knowledgeable. We purchased exactly what we wanted for a good price and she was able to take care of everything that we needed!
There were several sets of couches that I loved. However, some of them were overpriced or not sturdy enough. My sales person, Santago Was able to assist me with finding the perfect couch for me in my budget. He was extremely patient, kind, and very knowledgeable. I chose the Luxora sectional with an oversized leather chair and Ottoman to complement it. I would recommend Ashley furniture to anyone needing items for their home
Our salesman Jesse was very helpful and knowledgeable and was very polite. Searching for furniture can be a pain but he was outstanding in helping us with our purchase.
How helpful they are towards their customers. Plus they don’t rush you when you’re making a decision on what you want to purchase.
I wrote a review that now seems missing from the store website???? Interesting. I have received furniture that was definitely less than par and have had two appts where a person was to come out and determine the status of the damage. Of course twice the appt was a no show and I can’t get ANYONE talk with or help! Never would I recommend at least this location!!!!! Here is my post with still no response bc the only reviews they answer are what’s good! You have to listen to a taped message on hold about how wonderful they are yeah right!
Riley was absolutely perfect! So easy to work with and answered all our questions and concerns.
We went into the store just to look around and ended up buying new furniture for our family room. Dee was an amazing representative of this store. She checked on us, making sure we were comfortable and didn't have any questions, but she wasn't pushy. All the furniture looked great both in quality and craftsmanship. Very clean store.
No one ever answers the phone. Wanted to buy furniture for my new house but I called 3x and got hunged up on
We arrived less than an hour before closing to browse and received such exceptional service from Tiffany that we ended up leaving with a new couch and bed frame! We visited a different location the day before and decided to browse one more time for a second review of items we were considering. Tiffany was amazing in helping us get set up with financing, determining best offers available, shipping and processing our order. The store had been closed almost an hour when we left and every associate remaining was still very friendly. The selection of items is great with a few more items than the Chicago location we visited the day before. Shipping to be expected is a little long but we were given an up front and honest shipping time that’s pretty standard due to shipping delays. We were furniture shopping all day and ended up getting our sectional couch, bed frame and shipping for an amazing deal, about the cost of what other stores were charging for just one item. The quality and style is more modern than a lot of other competes well. We will be back to this location to continue furnishing our new home and thank Tiffany for all her help!
Easy to work with, not high pressure and knowledgeable team!
The quality and price of the pieces at Ashley Furniture are unmatched. I shopped around Northwest Indiana and found the perfect couch at Ashley for a great price. The Merrillville store has a big selection and the staff was great - Tiffany is an absolute gem who was kind, patient, and helpful as I made my decision. I’ll be back to this store and will recommend it to friends and family - ask for Tiffany!
Natasha is always awesome! Got a good deal on a mattress for Black Friday.
We got a great price on a new living room couch. Our sales person was professional and helpful!
Khaled was fast and helpful through the whole experience.
Great selection. Good customer service.
Our sales person Natasha is amazing as always. She is always super helpful and is very patient with us as we like to take our time when making furniture purchases.
I went to ASHLEY HOME STORE today. I was greeted Immediately as I entered the store by Mr. Santiago. He was so helpful and Pleasant to work with. He assisted me Quickly and professionally. I would recommend this Store and Definitely Mr. Santiago to help you with your purchase… !!
Charlie is really nice and patient! He made furniture shopping easy fun! Thanks Ashley furniture but the most thanks goes to you Charlie 😊
I love this store as a first timer. The attention I was given was superb. Customer service was top notch, I was accommodated in such a professional way that I ended up purchasing more than what I went into the store for. My experience was far more than what I imagined and I highly recommend the Merrillville location and the business overall.
Customer service was great!
I really enjoyed my visit to Ashley and I found my beautiful furniture. I went to other stores in the area and seemed like everybody had gray black white dark brown furniture. Any other colors would be special order and you know that means special money too. Went to Ashley and found a good deal for the furniture which allowed me to pay cash. Went home came back the next day and got the matching chair and was able to pay cash as well because of the good deals they have. The sales reps that was a great help was Steve and since he wears his doctors jacket I consider him the Doctor of Ashley Homestore. He was extremely helpful and just talking with him about the furniture you'd think he designed every piece in the store. I give him 5 stars as well!!!
Great assistance and information!
Tiffany was wonderful and helped with everything!!!
Sales rep, Steve, helped with me with a purchase of a dining table and chairs. He was very helpful. I recommend Ashley
I bought a couch and kitchen table In July 2020 for about $3500. Didn't receive it until late October 2020, March 2021 the couch broke, April 2021 the table broke. Ashleys repair company was out to my house 4 times and my couch is still broken. Finally got a new table October 15th 2021. They can't fix the couch and won't give me a refund, they just want me to pick out another piece of junk couch they make. Ashley's quality is awful, don't spend a dime in this companies stores. Today is November 4th and I still have a BROKEN couch in my living room. Awful customer service. Very dissatisfied!I almost forgot, to get another couch from Ashley (which I don't want) I have to pay another delivery fee of $189I WANT A FULL REFUND!
very nice sales associates clean store. will purchase something from Ashley again
Experience was great. The store was clean and friendly environment. Our sales associate Natasha was the BOMB.COM!!!!
Working with Charlie Adam’s sales representative easy going easy to talk to and knowledgeable
Tessa did a great job. Experience was quick and easy.
We ordered a couch & other furniture in June they told us 10-12 weeks. We moved into our new house in July & sold all our furniture expecting all our new furniture to come in soon. This is the end of October we still have no couch to sit on & missing other furniture. We stopped by the store to see why when we call the automated system it now says 14-16 weeks STILL!!! The gentleman helping me said I’d get a call back from him once he talked to someone on the phone … Never heard back from him !!! Don’t you think someone should be calling us giving us other options because at this point this couch is never coming .. I guess I’ll have to go back into the store and cause a scene … Thanks lazy non communitive sales employees at Ashley … They get their commission & don’t care that you never received your product … Still missing couch , fire pit & outdoor chair!!! It’s been 4 months & now they’re saying 14-16 weeks still … Ridiculous!!!!!
Quick and easy process to order furniture. It was also cheaper to order in store compared to online.
We found our dining room 7 piece set for $1,300 and mattress for $1,600 with the help of two of their workers and they were both amazing. We told her what we were looking for and she knew exactly what we needed on their in stock furniture. I would go back and i would work with them again on furnishing the rest of the house. Great and spectacular customer service stayed open after hours to help me get what I needed for my home.
I have had many difficulties in trying to reach someone on the phone at this specific store in Merrillville IN like 44 other customers here. If you click the “calls” topic under reviews you can see 44 other customers complaining about the same exact thing at this location giving a 1 star review. Meaning they don’t care to fix the issue. I call the store line press 3 and line rings endlessly. Have tried to reach out multiple days, many different times, consecutively and no answer. Corporate customer service unable to help as well only repeating that I dial the store line and press extension 3. Would really appreciate a problem solver here, yet only received automated responses. I would not recommend coming to this specific store. You would be better off going to a different location and rolling the dice somewhere else.
I had a very productive and relaxed visit. I had quite a few pieces to buy, and Steve was extremely helpful, knowledgeable and very patient!
This location has a great selection on the floor. It was so easy to find what we wanted. My family and I browsed and once we were ready the Stephanie wasted no time assisting us. The application process was quick and easy. She explained everything everything throughly. Visit time was about 45 mins.
We came in for the second time and we were pretty sure of what we wanted. Rylee helped us and gave us our space to look around but still stayed close to answer questions. We bought a sofa & Love seat and Mattresses and had an amazing experience. She even worked to get us the best deal.
Ashley’s Furniture in Merrillville IN is the best place to shop for your furniture needs. The Sales Personal are friendly and knowledgeable.
Great store and great options. We found our couch with the help of one of their workers and she was amazing. We told her what we were looking for and she knew exactly what we needed. I would go back and i would work with them again on furnishing the rest of the house.
The furniture is of very good quality and built to last. Just purchased a 6 pc sectional and coffee table. We are so happy with our purchase. Our sales person has been most helpful and responsive to all of our needs. We would definitely continue to ask for S.C in the Merrillville IN store.
Tessa was amazing. She was very patient with all of our indecisiveness and helped us to find what we were really looking for. She was very polite and knowledgeable of the products.
Very nice
Purchased my new couch today and Dee helped me out. She was great and the overall all quality of the couch is really nice! I can’t wait until it comes in!
Pam was awesome. After shopping at several other furniture stores, we found exactly what we wanted at Ashley. Pam answered all of questions and concerns. She's the reason we waited 2 days to purchase so she would be there and we didn't have to deal with anyone else.
Dionne was great! She was patient and understanding of our needs and made our visit and transaction easy to get through. Thanks for the great customer service experience!
Looked at four other stores to find dining room chairs. They either didn’t have any we liked or it wouldn’t be able to deliver until January. We walked in and we were greeted by Riley. Told her our needs and she took us to a set she thought we would like. Within a half hour we made our purchase and had a delivery date by early November. We will not go anywhere else except this location!! Had same experience ordering a television stand. Found what we wanted and were out quickly!!
Terry may be new but she has the patients of a Saint!
The people that work as you are a really good impatient and take their time and make sure you get what you want
Met with Tasha and had a great experience with her. We were there a few months back and she remembered us and our dog we talked about. She helped us make a great choice!! Love Ashley furniture.
The manager that was on duty when I shopped today rocks. Merriville Ashley you're the best!!!!
Very poor customer service. Our sales person informed us that our old couches would be taken away when the new ones were delivered. Nearly 6 months later when they delivery shows up we are told that this isn't true. The driver threatened to leave since the couches were not ready and then called ashley corporate stating my wife was yelling at him. When I called customer service to complain I was bounced around several times. I finally had a lady agree to remove the full delivery fee which I agreed to, but stated I still wanted to speak to a supervisor to explain how poor the driver handled things. After being transferred the supervisor told me I would only get half off my delivery fee. NO amount of asking to speak to someone else worked and I was essentially told if I don't take the refund then I would likely end up with nothing. DO NOT BUY FROM HERE.
If only there was a 0 star option. My pregnant fiance bought a sectional in the beginning of June with a two month delivery time line. Since then the delivery date has been rescheduled three times now. After four months with out a couch Ashley cant find the other half of our sectional and has projected a potential delivery date of December. That is 6+ months after purchasing in full. Terrible service and when you call the store no one answers...
Get service friendly staff! Silvia was great!
Shay Gray was very helpful with us today, answer all questions we had without hesitation. No hassle. Thanks shay
First stopped here November 2020 to ordered furniture for an upcoming house. Spent near $15,000. Natasha was great. Fast forward to June 2021 - went back to see Natasha about a guest bedroom set. Found a set we were happy with… ETA of deliver - 12 weeks. We didn’t mind waiting. Time care around and it kept getting pushed back because of missing pieces. During that time, I again visited Natasha for a desk-chair combo. She said it was 12-16 weeks out but said that my previous order can be delivered as a partial order asap. I was okay with that, just wanted to get the guest bedroom set. I went to another Ashley Store to inquire about the desk - they guaranteed I could get it in a week. They called me to schedule delivery, I confirmed that delivery and also inquired about another delivery for the bedroom set. The customer service agent confirmed both orders were to be delivered on 9/10/21. My wife took off work to be there. I got home from work and was questioned about the bedroom set, so I texted Natasha - NEVER RESPONDED. Got her attention when threatening to cancel. Too little. Too late. Went to another store to rectify the situation. Getting a better deal and getting the equipment quick. Natasha was great once. But not following up, not answering texts…. And lying about availability of products. Wow. I will not shop at this location ever again.
Dr Steve was great 👍
Pam was our sales person. We took my father to look at some furniture for his new apartment. Pam introduced herself, told us about the different sections of the store, and then let us shop. She touched base with us occasionally. She gave us an estimate for the pieces we were interested in and then we left. We went back today, asked for her, and purchased the 3 pieces. She was very professional and patient. Never felt pressure and that is great. Will definitely be back.
One of the worst customer service experiences I've ever had with any company, period. First, they will lie to you about the backorder time length to get you to place the order. Then, they won't call you to tell you it's not being delivered on the promised date until you call to inquire. Then, they won't confirm when it will even be in stock. Then, when you try to get a refund, they'll tell you they simply can't do that and that if you cancel, you'll have to start all over somewhere else, as if they care. Then, after several phone calls in which they are condescending as if you're the one with the problem and after repeatedly demanding a refund, it was finally issued. Never again.
The assistant manager Shay was great! Answered all our questions ,helped us pick out and coordinate furniture styles.Shay also took time to go over all payment options and extras which was greatly appreciated, our experience was great so if you go to Ashley's furniture store ask for Shay.
Tok 3 months to receive my mattress.
Charlie was a great sales person. Knew what he was talking about. Followed from a distance and knew when you had a question.
Their customer service is lousy & their stores don't answer their phones. Customer call center tells you the Mgrs are not in and will have to call us back in 24 to 48 hrs, THEY DON'T! I called 4 times in 1-1/2 months to get our 1 yr. old furniture fixed, for the 2nd time, [2 times too many] thru the warranty that they sold us. GOT OUR MONEY but no one returns calls to honor the warranty or fix the furniture, including the warranty company. I would never do business with them again and would not recommend them to anyone else either. Stay away & avoid headaches.
Our sales pro Steven Sprouse in the Hobart store was very knowledgeable on bedding products and current sales. Steven’s high level knowledge and expertise on Temper-Pedic mattresses was top notch. Well done!
Went in to get a new bed. Dee was extremy helpful and very informative. Made excellent recommendations and made the whole process painless and efficient. I would recommend Ashley HomeStore to any one looking for effective staff and quality merchandise.
I do NOT recommend Ashley Furniture. I will never order from Ashley Furniture again. Upon delivery, our dinning room table chairs were ripped on the cushion. We never received an update on when they would be replaced and when I try to call the store, they hang up on me Everytime after I've been on hold for 30+ minutes. We even drove out to the store's location and they said they couldn't help us and that we had to call the number that I haven't been able to get through to in WEEKS. The WORST customer service I have ever experienced. If someone from Ashley Furniture is reading this, please call me or reply to my emails!!!
I will never order from Ashley Furniture again. Upon delivery, our dinning room table chairs were ripped on the cushion. We never received an update on when they would be replaced and when I try to call the store, they hang up on me Everytime after I've been on hold for 30 minutes. We even drove out to the store's location and they said they couldn't help us and that we had to call the number that I haven't been able to get through to in WEEKS. The WORST customer service I have ever experienced. If someone from Ashley Furniture is reading this, please call me or reply to my emails!!!
Had a great young lady saleswoman.
Charlie has been great. Very helpful and knowledgeable
This store is incompetent. I bought a sectional couch, when delivered it had 2 of the same arm facing pieces. Second attempted delivery was the exact same incorrect piece. Third attempted delivery was set up, I called customer service to confirm item to be delivered, and yet again the wrong item would have been sent. I couldn’t get ahold of anyone on the phone who could resolve my problem, I had to go back to the store in person, and wait for 45 minutes to speak with a manager who could help me. I’m still awaiting delivery. Never again will I shop at Ashley Home Store!!!!!
Our sales lady was very easy to talk to and very knowledgeable, great experience.
What a fast and wonderful experience ! I felt like family and well taken care of. Thank you!
I bought a sectional and recliner from Ashley a little over a year ago I also purchased an extended warranty. Within a week of purchase the mechinism on the recliner had to be replaced. Now I am having issues with the recliner that is attached to the sectional. The plasic handle broke off. I called the warranty company they said they would fix it, it has been over a month now. I keep getting the run around. I was told they had to see if they carry the part and they would get back to me. Then I was told Ashley is not respoding to thier request. Twice I was told by warranty company they would expedite the order for replacement and now it has been over a month and I still have not received a phone call or anything! I paid a lot of money for this furniture because it carried the "Ashley " name. Now I am stuck with expensive furniture I can not use! Not only is the attached recliner n ot functioning the quality if the sectional is poor. The cushions are already sagging and material is wearing. My previous set of furnitur has lasted over 25 years and still looks pretty good. This furniture from ASHLEY is under 2 years old and is falling apart. ASHLEY DOES NOT STAND BY THIER FURNITURE DO NOT BUY FROM THEM!!
Sylvia is a wonderful saleswoman! 😊. She is very detailed and super friendly. I probably would not have bought there if it wasn’t for her. She was so wiling to spend the extra few minutes with me! I am looking forward to receiving my dining table set!
Great experience, we know that we will have to wait a long time for our furniture and we understand. We went on Monday and Sylvia was very attentive and always make sure to respond to any of our question. We were not ready to make a decision. When we came back a few days, she was not working unfortunately. But her colleague, Jorian step up and made comfortable and we went ahead and purchased our sectional. Awesome team, thank you for a great experience.
Great customer service
We worked with Charlie and he was kind and helpful but not pushy, that was much appreciated. We didn’t find everything we wanted but had a good experience.
Natasha was very nice and cool. We got the couch we wanted for a discounted price :)
Nice showroom,,kinda pricey
Beautiful selection of furniture at very reasonable prices! Natasha was extremely helpful! We would definitely purchase here again.
Absolutely loved the way our salesman didn't smother us! Chasen Johnson is the man to see! He helped us find a great deal on quality furniture. He knows his products! We will definitely be back.
I would recommend that you shop else where , This company is a joke, I purchased my furniture in May and as of August 3 I still have no furniture they told me I would have my furniture in June, On top of that they NEVER even attempted to contact me about any delays, They have no problem taking your money they just have trouble keeping their end of the bargain. NEVER AGAIN WILL I ENTER THIS ESTABLISHMENT.
We were greeted and offered help, but not pushed. All of our questions were answered. It was a very pleasant experience.
They were short staffed however they were on their A game and was very helpful!! Looking forward to my new living room set!
Very helpful. Willing to work with online price match. Very friendly and great selection. Ask for Dee
Answered all questions. Very helpful
Quick, painless and happy with my selection for the price.
Good customer service, clean environment, great service. Good sale. Hip Hop Hooray!
BACK ORDER IS A JOKE. THEY GIVE A 2-6 WEEK TIME FRAME AND I HAVE BEEN WAITING 12 AND THEY JUST ADDED 7 MORE. CLOSE YOUR DOORS IF YOU CANNOT SUPPLY THE GOODS YOU HAVE ON DISPLAY. YOUR CUSTOMER SERVICE LINE 866-426-3393 WILL NOT TRANSFER YOU IF YOU CANNOT UNDERSTAND THEM AND "OMAR" WAS NOT HELPFUL.
Great experience with Sylvia
The sales person was very helpful she explains how the delivery worked and how the extra coverage on the furniture worked and what was covered I will definitely be back after my couches are delivered to finish my living room with tables and accessories
They're very professional and pleasant to talk to. l will go back to Ashley's for all my furniture.
Great customer Service,And Amazing quality On Furniture Thanks
Just purchased a two piece sectional from Ashley, very good customer service! The sales agent was very professional and worked with me to find the best deal for my budget. Would highly recommend the Merrillville store!
Everyone was super kind and welcoming. Natasha was great to work with.
Always good options of furniture in Ashley. Sale person wasn’t rude or anything, but she wasn’t that forthcoming with assisting us. We made a purchase because we saw something we were very interested in, but if we were on the fence about it and would have chose to leave she wouldn’t have done anything to figure out was we needed. Not our typical experience normally much better customer service however we walked away satisfied with our purchase.
Tried getting help. Asked two different people for help and was told they would call someone. Just left. I felt unwelcome at the store!
I have been trying to buy a sofa for over a week at Merrillville location, NOBODY ANSWERS THE PHONE! WHATS GOING ON ??? I LOVE THIS STORE, BUT I GUESS THEY MUST BE TAKING NAPS ON THE FURNITURE, FINALLY AFTER GETTING IN TOUCH WITH SOMEONE, THEY PROMISED TO CALL ME BACK, NEVER DID! AFTER SO MANY PHONE CALLS, SOMEONE ANSWER AND TRANSFERRED ME TO OTHER PEOPLE, JUST TO SIT AND WAIT AND THEN GET A DIAL TONE. I'M SO AGGRAVATED ABOUT THIS, I'M A SENIOR and disabled and dont have a way to get around or have time to be given the run around for days. I finally was able to order my sofa TODAY. LOOKS LIKE THE SAME COUCH I WANTED BUT HAS A DIFFERENT ITEM #. NOT SURE WHAT TO THINK. I HOPE I GET MY SOFA SOON. THIS WAS A TERRIBLE ORDEAL. I was transferred to people in Texas, Florida, and Louisiana. The lady in Louisiana took time to explain things and was caring. She was pleasant. She did say the soonest for my delivery was the end og August. I hope its of this year.
I found a great deal on a beautiful living room set. Pam was wonderful. I was in and out in no time. Looking forward to my new, beautiful living room!
Pam helped me navigate through the various ideas in my mind. She helped me narrow down those ideas and order the perfect pieces for my living room.
We had a great shopping experience at Ashley home store. They were very helpful
absolute nightmare trying to get my whole order delivered, I urge to have someone from corporate or the store to reach out to me. Phone call after phone call trying to get a legit answer. was lied to by the delivery call center, took a day off of work to wait for a driver that never showed up, it has been 2 months and i still dont have all of my items. I will never order from here again, not happy at all.
Awesome service!
Great customer service. Charlie and Steve were extremely helpful. Would go back for other furniture item…
We purchased 2 accent chairs. Took about an hour to checkout. Friendly staff.
Pam was a terrific sales person. She answered all of my questions, and helped me get the perfect sectional!! Thanks 😊
Great experience with both Steve and Dee at the Merrillville location.
Chasen was amazing, cane in with an idea and found the perfect sofa!
enjoyed shopping there because the sales person welcomed us, explained the sales and how the sale work. They let us walk around with NO sale pressure!
I always get my bedroom furniture form here as they have the best looking bed sets.
Nothing in stock unfortunately and couldn't sell the floor model. 3 to 8 weeks wait for shipping. I ended going 20 minutes away and found what I needed in stock so I took it home the same day. Please have your sale items in stock. I really wanted to give you my money, but someone else scored it instead.
I wouldn't buy here. Reasons: Just had couch set delivered yesterday, I noticed the damage right away and tried to call the store and no answer for hours and hours. I was forced to go to the store and show them the damage and was told I have to email customer service because the manager was on vacation so now I have to do all the running around and leg work to get my brand new couch repaired? That ain't right, mind you I just had knee surgery 2 days ago. Would never buy here again and would not recommend. Edit: couch was delivered June 4th and it's June 28th. Still not repaired.
Just bought a bedroom set with Steve and experience was great. Went out of his way to measure the mattresses we purchased to see how they would sit on the bed frame and how we could go about raising them. Very impressed with his knowledge of the set I purchased and super friendly.
Customer Service communication is terrible. I have been told 3 different times a call would be coming to discuss concerns with my sectional. No calls ever come so I have to keep reaching out. Today I waited for a half hour to speak to a manager that never answered. Past ridiculous.
Our sales rep Natasha was very knowledgeable and very patient with us in helping us pick a sofa.
Very friendly .. Fast service.. No waiting.. I was so surprised by my delivery date not months away.. Satisfied customer ❤️
Chase is awesome! Go see him. He is patient and wants to help!
Very friendly and knowledgeable staff who worked with us.
When we first got to Ashley Furniture, we were met with a gentleman who helped us throughout our purchase process. He was very nice and had answers to all our questions. It was a very good experience.
Easy to work with. Didn’t feel overwhelmed by sales people.
Always a great experience with Ashley furniture!!
Shay Gray in Merrillville was a great Sales associate - patient and literally picked up couches and tables to help us find a set that would work for our space. Highly recommend!
Honestly one of the best customer service experiences l’ve had in a while. We were immediately greeted upon entering by Chase and he answered all of our questions perfectly. I didn’t feel pressured by him at all, gave us perfect amount of space and continually checked in on us to make sure we were doing okay and looked up every piece of furniture we had questions about! Usually feel uncomfortable when sales people hover over my shoulder.. but honestly had the best experience here. Helped us pick out our perfect couch and ran through every last detail since this was our first time. I’ll 100% come back here for any other furniture needs, but specifically will ask for Chase!! 10/10 service!!
My wife and I stopped in and were immediately greeted with great energy by Chase. He asked what we were looking for and we let him know we just wanted to look around for a bit. We felt beyond comfortable as he allowed us to walk around and occasionally came up to us to check in and take questions that we had. Best experience we could have had! We purchased a nice sectional after we were expecting to go shop around other places. Chase definitely saved us time and money!
Great customer service fast delivery. I would recommend Ashley furniture to all my friends.
Savanah, was very helpful in ordering the furniture I decided to order when I went searching online and getting me the prices that it showed it was online.
Ashley’s furniture is great! Very helpful and friendly customer service. I felt that every question or concern I had was answered to my satisfaction! Also, very good variety to make a selection from! 10/10
Very Friendly Staff
I placed a simple order for two lamps almost three weeks ago. Was told they would be sent via UPS to my home. Since they have not arrived, I have tried calling many times to check on the status. The 800 number has no record of the order. The local store in Merrillville IN does not answer the phone- EVER!!! I am some distance from the store so am not able to go to inquire. How can I get them to answer the phone so I know what is happening with my order. I will never shop here again unless I can leave with the item in hand.
Excellent service with our salesman, Steve at the Merrillville store. he help us find exactly what we wanted.
It was real busy and they were short of staff but did a wonderful job with taking care of me and answering all the questions that I had
Natasha was very helpful and friendly! I’m so glad I went to Ashley’s!
I recently decided to purchase new furniture so I went to Ashley Furniture in Merrillville. My salesperson was Sylvia Walker and she was outstanding! She was very knowledgeable about the furniture I was interested in and answered any questions I might have. She was very personable. Sylvia is definitely an asset to Ashley Furniture. Thank you Sylvia for the great service!
Would like to thank Chasen for all his help today in picking furniture out. He showed exactly where the furniture was that I was looking for. Thanks again.
Wonderful selection and competitive prices. Our salesperson Dee was the best.
My sales lady Natasha, had to work to make my sale. Because of the pandemic, delivery dates were pushed way out ( two months). After talking to her on the phone and hearing this, I told her I would continue to shop around or wait for a while before making a purchase. Ten minutes after talking to her, she was able to find the dining set I was looking for, with a two week delivery date. She confirmed it with the warehouse and called me back the next day with the confirmed delivery date before having me drive out to make the purchase. Thanks Natasha and Ashley Home Store, I can't wait to get my beautiful dining room set in my dining room.
Good deal.
I had the pleasure of Natasha at the Merrillville IN store helping me. I walked in and she approached me. I was in a hurry and said that I would go to her with any questions I may have. She stepped away and did what I wish most employees would do at these types of stores. I ended purchasing a couch and loveseat.
With the help of Ms. Sylvia I was able to find a beautiful bedroom set. She took her time pricing items to see which discount would work best for my budget. Once she handed me over to the finance department (Ms. Lucinda) it was a smooth transaction from there. Overall my experience was easy and enjoyable.
Really awesome staff who took their time with me. Really went above and beyond with being patient and understanding of all our questions. Great!
Nice
Chase is a terrific salesperson! I would gladly shop here again.
Wonderful experience! The salesman was very knowledgeable anx allowef me to look and browse at my own pace. I will definitely be back!
Excellent experience. No sale pressure. No one following you every where you go. Sales girl would come by every once in a while and check on us.
Very helpful and knowledgeable!! Was a great experience!!
The service was excellent! Dionne help me with my purchase. Jackie helped me with the financing. They were both nice and went above and beyond to help me complete my purchase.
I had gone to the Merrillville, IN Ashley store today and I had the most wonderful sales woman who was so knowledgeable about the products and the financing and she made this a super successful purchase for me. Sylvia Walker gets 5 stars plus from me! I would recommend Sylvia to anyone who is wanting to buy some new furniture! Thank you Sylvia!
My husband and I were looking to decorate our newly painted living room and decided to go to Ashley to look around. There we met Natasha who honestly was the best sales person we’ve met. She was attentive but not pushy. We let her know what we had in mind and she showed us some pieces and let us take our time deciding what we wanted. Ashley has a great selection for your whole house and if you are in the Merrillville area, go and see Natasha.
Chase was magnificent and a pleasure to talk to. Just right now the Chest is on back order so that made the experience less than pleasurable. But will visit again
I had the best salesman EVER!!!
Natasha was very friendly and nice.
Just don’t. Go somewhere else. It’s been a month processes to get our bed set together. So dissatisfied
The salesperson was attentive, accommodating, and not pushy. I appreciated this.
The sales rep (Sylvia) was well informed and polite.
Had a great experience! Very friendly and got us what we need.
The store is very clean and presentable. It was easier to shop in the store than use the website. Stephanie was wonderful, very helpful, and detailed.
DO NOT BUY FROM HERE! Late last year my wife and I purchased a 5000 dollar chocolate brown leather power reclining sectional from your Merrillville location. I had to wait some time for the delivery due to the pandemic, which I completely understood. On Jan 20th, the furniture was delivered. Immediately I noticed a peculiar bump in the armrest under the leather, but assumed that to be part of the design, and I did not wish to have the delivery people take the loveseat back as we had been w/o living room furniture for days while awaiting delivery. After going back to the store to look again at the floor model, I realized that my own loveseat had a defect. Something underneath was pushing the leather outward. I called Ashley and they agreed to send a tech out to "repair" the furniture. He assessed two things that I concurred with. That the bumps in the armrest were likely from staples sticking out of the wooden frame underneath. I also had a rectangular outline protruding from the side of the center council that we agreed was likely due to the way the excess material had been folded underneath during manufacture. Although I had been sent spare leather to use for the armrest in case it was needed, the technician assured me he could tack the stables down from over the leather. I voiced concern that hitting leather with a hammer with a protruding staple underneath would damage the material; he assured me it could be done if he went about it carefully. The "repair" put a small hole in the leather and left staple sided indentations. The rectangular protrusion from the folded material he assured me would "fall out" as the material broke in over time. Unsatisfied, I called customer service to complain and request a replacement. I was informed that the furniture protection policy was only for repairs, not replacements, to which I replied that their "repair" only caused further damage. They agreed to ship me a replacement. That replacement was scheduled to arrive last week. The delivery people got lost and never appeared. I got two phone calls from an unrecognized number but no voicemails were left. If no v/m is left, I assume unknown numbers are spam calls. Dispatch never called and I never recieved word, until the robocall from Ashley attempted another delivery which is supposed to happen this Friday. Against our better judgement, we also ordered an end table and lift top cocktail table in March. I sent back the first two delivery attempts. The first time, the furniture had a lot of chips, and the second attempt, the table was actually CRUSHED. (I also experienced the same ineptitude with delivery, as the drivers on one occasion literally drove past my neighborhood, then past my house, and STILL got lost.) I accepted the third table despite the fact that there was a small surface imperfection, because how many times must I spend 3 hours waiting at home? I called Ashley for a repair.....i figured it would be an easy fix. When the tech arrived, not only was his repair ugly looking and obvious for such a small imperfection, the entire repair rubbed away with the slightest touch after I let it "cure" for two days! The technician also managed to stain our 400 dollar living room rug with the repair material. We are now awaiting another "repair". We are now in August, and after having a third power reclining loveseat delivered, we STILL have not received a product up to our standards. The leather in the armrest is creased and has a hole, and once again we have staples protruding from under the leather. It's been 7 months now. Wtf is wrong with this company?
Merrillville store was very informative comparing it to the highland store. The highland store wanted to charge more and kept trying to push more items i didnt need to buy. Sylvia at the Merrillville store, took the time to explain everything and didn't push any other item that i didn't need. With the discount she gave me , I actually saved about $400. The only complaint I have is that the item I bought is on back order to September maybe longer.
My boyfriend and I went in to just look at some bedroom sets and to see what the prices would be. We got a really nice salesman named Charles who pointed us in the direction of the sets and explained the deals to us. He was nice enough to give us our space to look around. When we finally liked a set he sat us down and broke down the costs and even introduced us to the mattresses. We got a great deal. Thank you Charles Adams..
Great customer service and variety of furniture.
Chase was awesome! We let him know we were browsing and he made himself available when we were ready to purchase. Chase answered our questions with ease and professionalism.
The salesperson, Charlie, was just wonderful, and we couldn't be happier with the price of the beautiful pieces bought.
The customer service was excellent and the turnaround for my delivery was unbelievably fast.
The service and the quality of products you sell.
I have a review im still waiting on parts for a coffee table i ordered in march delivered on apr 7 missing a wheel. I paid for white glove service and have been given the run around since apr 8. I stuck with a 600 table that is unleveled because of the missing wheel. I called both your texas and tenn call centers everytime i try to get a straight honest answer they give me runaround. I cant even get to manager my local store is no help. They now are telling me may 26 for the wheel. Im feed up. Maybe your social media coordinator can help me since your customer service dept is a joke.
Don’t buy here and definitely don’t buy the protection plan cause it’s just a joke. Got a stain they sent out a new cushion sleeve and doesn’t even match at all and then said that’s all they can do cause if dyes are changed that excluded. So now I’m screwed with a mismatched cushion. Go to somewhere else where the customer matters.
I can’t stress this enough. DO NOT go to Ashley furniture. Basically been sleeping with a mattress on the floor (mind you im very pregnant), there are random furniture pieces all over my floor (we moved them along our walls because tripping hazard.. again IM PREGNANT), we paid for assembly & ended up putting our own bedroom set together, still didn’t even have all the parts to do it properly, was hung up on by a customer service person, was told MULTIPLE times I would be “receiving a call back” NEVER ONCE did I actually receive a call. I had to call. Currently trying to put in the last drawers but can’t because one of the screws is completely stripped... this is the WORST company I have ever dealt with. Also received ZERO compensation for anything that has happened. Ashley Furniture TERRIBLE company especially if you have issues.
Was able to find a dresser and chest the we are happy with we hope to come back for our other rooms to in the future.
The service there is Great!!! The salesmen and saleswomen are very professional, knowledgeable and gets you the best deals for your choice of whether credit or cash purchases!! 👏👏 Awesomeness 🥰
Pam was very nice. The entire process from viewing to buying was smooth. The only thing was not available to me is the delivery option because the item was on clearance.
Worked with Shay and she was so patient and honest with us. Can't wait to get our pieces
SHAY GRAY is the BEST! She made us feel welcome from the second we walked in!! She walked us through every step along with Jackie! Thank you ladies for the best experience! You ladies are amazing!
Layout is confusing when looking for something in particular
Friendly staff. Easy Financing. Natasha went out of her way to help us find the perfect sectional for our living room.
10 out of 10 for sure! We went into a place next door looking for a sofa and they basically wanted to rip us off and we still wouldn’t have had it in our living room until late July! We decided to try Ashley’s and we were greeted at the door by a nice lady I believe named Dionne Cole and we told her what we were looking for and she walked us around the store and showed us what was on clearance and what wasn’t. We fell in love with a nice 3 piece set that was just brought on the floor $700 off the original price and was able to buy it and take it home this following weekend. Very happy! This was one of my first at home purchases for my new place and I’m not disappointed
The selection was great. Good sales and the lady that helped us was amazing and fast. Enjoyed the experience
I love the variety of furniture Ashley has to offer. I wish after spending quite some bit, Ashley would include shipping for free. I also wish there were better deals the sales people are allowed to offer. We used to shop here years ago and were able to score great deals from the associates we worked with. Now it seems they don't offer much but 5 percent more than what the store is offering.
Great experience. Came in and got what I wanted and more.
very friendly and very helpful. did not have to wait for a associate
Had a good experience at the store. our sales associate was Chase and he did a good job. Loved the items we chose and can't want to get our delivery.
Lots of choices on furniture and Charlie was a huge help
It was very nice, Steve was the best, he helped me with everything, the best, wonderful person
Chase who we dealt with when purchasing my furniture was extremely helpful and very polite. Plus the price wasn't bad either. I can't wait for my furniture to come in now. so exited!!
Chase Johnson at the Merrillville store was awesome. The store was busy when we first entered, which was okay, it gave us the opportunity to browse because at that point we were just comparison shopping. I thought I was 100% sold at a previous store, but once I laid eyes on 2 other sofas on the showroom floor, we immediately flagged down Chase and he sold us more from that point. I love not so pushy, yet attentive and patient sales associates... Thank you Chase for making our Sunday afternoon furniture shopping adventure not so agonizing...lol Alesia Kirkwood Vinson
Worst place to buy anything, stay away and save your self the headache. Went to this location to buy two bedsets for my home. This was in Oct, I had to call multiple times to get status updates on the bed sets. Came to find out in Dec that one of the bedsets was backorder and discontinued. Never received a call from them I always had to call. So I canceled one of the bedsets. Now that it's April I receive a call from the finance company stating I'm two months late. I never received a bill to my house. Finance company said ashlys had a whole different address. Also finance company is showing a pending transaction, which is the bed set I canceled and never received! I've had called ashlys multiple times about this. Still not resolved. STAY AWAY from this place. Regret going here I will never recommend any one to go here
Great furniture and great service
Pam was absolutely wonderful to work with. She was very patient while I was deciding on two different dining sets. Every person I encountered at Ashley was friendly and welcoming. Great experience all the way around. I would highly recommend them and ask for Pam!
Friendly service and great prices have brought us back to Ashley time and again for our home furniture.
Love this store and location, very nice people and very helpful! Also, very fast!
Would've been a sale if it wasn't 3-4 weeks out till we could get a delivery date.
Sales person Pam Zochalski was a great help and listen to what we were looking for that's why she made a sale today. Thanks for your help.
If I could give ZERO STARS I WOULD! I am highly dissatisfied with Ashley Furniture (Merrillville, IN). I called SEVERAL times in hopes to purchase a mattress that I had seen the day before but could not get through to anyone. The phone just rang, rang and rang! I then called a customer service line who emailed my location with my information, in hopes that this store would get back to me but they never did. I went out of town and was trying to pay for this mattress but I could not even get a call back! I then came back from out of town and went into the store to see if the mattress was still there and it wasn't! I then approached a manager sitting at a desk that was actually BY A PHONE that could have been used to call me back on! And when I explained the situation to him, he did not apologize or even try to make the situation right! This could have been an EASY $600 sale but instead, I took my business to Value City where they assisted me in person and OVER THE PHONE! I will not ever fo business with that Ashley Furniture and I will make sure to continue my reviews on other sites about my experience! I just moved into my first apartment and I was really excited to do the rest of my shopping at Ashley but it was ruined by the entire experience of me trying to get the mattress and how that manager treated my complaint at the store!
Great choice of furniture. Was able to walk around and enjoy beautiful decorating choices and ideas. I was assisted when needed. All my questions were answered and looking forward to receiving my new couch. Thank you Dionne Cole.
Steve was awesome no pressure answered all my questions.
Love Ashley furniture! Went in today and the customer service was fantastic!
We ordered a couch a few months ago and it finally came in. Unfortunately our previous sales person forgot to put the ottoman on our order, so we were forced to go back and order it separately. They compd us with an additional 5% off which was nice, but I wish they could have done more because we are waiting another 3 months for the last piece now. But overall I'd say 5 stars for the couch 3 stars for the inconvenience and small comp for a total of 4 stars.
I love this place so friendly spacious and inviting. The people are amazing and so professional. The furniture is fantastic quality for an even better price.
Sale person lied to my wife and I when selling the table we bought. We were told there was a heat shield on the table top and that was a lie, we also were told the warranty we purchased would cover any problems if the table wasn't fixable we would get a new one and that also was a lie. The warranty company Ashley Furniture uses never covers anything we have bought multiple Furniture from Ashley tried using the warranty and get denied. So we will no longer purchase from Ashley the Furniture is cheap and they lie to make sales don't loss out on thousands like my family has.
We love Ashley HomeStore in merrillville !! We just purchased a table today and had great service. We would definitely recommend asking for Charlie he is great and very helpful !!
We had a great experience and are looking forward to our new sectional and bedroom furniture. Thanks for all your help
This was the 2nd Ashley store in IN that my went to looking for 2 particular sectionals. The 2nd store no one even acknowledged nor asked how they could assist us. And both stores had pretty much the same identical prices of furniture whereas their site offers much more. Very disappointed in Ashley furniture. Not just because we didn't see what we were looking for, but for the fact that they should've offered a variety between the 2 stores that are literally 20 minutes apart.
I have shopped with Ashley on a couple of occasions now. this last time Sylvia helped us with a living room set. we are very picky and she was so patient, helpful and professional! the staff there is amazing! Sylvia and Shay have helped us and they are both wonderful!
Kevin was a great help and really worked his magic to get us a price on our new sofa set that I just couldn't walk away from. Highly recommend Ashley HomeStore! Ask for Kevin when you go in - great kid.
Love your selection of couches and mattresses! This was my first time buying a couch. We had met with Chase. Awesome salesman! He was nice and friendly and made me feel welcomed. He Introduced himself about couple mins after walking in. He kept his distance which was great bc I didn’t feel pressured or anything and was able to take my time and actually look and see what I wanted.
Really nice experience. Sylvia was very kind & patient. First delivery was quick & well put together. Still waiting on last delivery but Sylvia is still very helpful when I have questions & updates.
Had an amazing experience today at Ashley. Worked with a wonderful person named Natasha & she was super pleasant. I not once felt pressured at all. I highly recommend them 👌.
Great customer service!
I had a great experience at this location Deonne was a great sales representative and I enjoyed her very much
We bought furniture from this store today and we had the pleasure of working with Chase. He very patient, helpful, and friendly during our entire time there. Chase answered our questions and provided an efficient and comfortable buying experience. We would highly recommend this store and ask for Chase!
Sylvia Walker is phenomenal! She is knowledgeable and patient.
I can’t wait to get my new table! It’s perfect! The sales associates greeted us warmly and did not pressure us to work with them... my husband and I like to browse without a shadow. We were able to walk the whole store in interrupted and find something we really liked. As soon as we were ready our greeting sales agent was easy to find and helped us through the purchase without pushing us to by accessories etc. Overall probably my best experience working with a sales person. I also feel that there is a great value in what I paid for my table. It is well crafted.
Nice store with friendly employees
Clean store and service right away. But our order was on back order for four to six weeks. So we declined.
Kahari was extremely helpful and easy to deal with!!
We had a great shopping experience with Shay! She was knowledgeable, polite, and not pushy. We were in and out with our new dining room table in no time. We will be returning for our next furniture purchases and highly recommend.
Dee was awesome! She was super helpful and patient as we were trying to maker our decisions on between loving room sets. She was the first to ask have you been helped and took the reins in helping us make our selection, even offered coloring books to our youngsters. She made sure we were getting the best price as possible and attentive to our questions/needs. Show room and bathrooms all clean.
Natasha was great. Can’t wait to get our new sectional.
We went in and the person greeted us and told us to wave if we needed her. After two rounds of the store and waving , we just could nt spot the person, so we left without any purchase. The setup is similar to other Ashley's with probably some more unique designs. Good place for furniture buying, but just need better customer service. Happy furniture shopping!
Had a wonderful experience with Natasha she helped me with my picky situation and I got a nice new pair of chairs
Natasha was my sales person. She was great. She was attentive without being pushy. She showed me all of the furniture that I asked about, and told me about the manufacturers. I was impressed with the buying process, and Natasha made the whole process very easy.
Very frustrating to contact this store, I have been calling for 4 days, I receive the different depts options then nobody answers
Very awesome shopping day, was able to find the set I wanted, and Dionne was a wonderful sales representative!!
I was just browsing around the store on a very cold Valentines Day evening & this young man (Mr. Chasen Johnson) was very helpful as well as informative about their furniture but was for sure a professional concerning options of sales (President’s Day Sales). I have to share this...(not to toot his horn) but between him & his manager they helped me solve a problem in 4 rooms in my house with 3 pieces of furniture. Got me a early delivery date & everything!! Wow!!!! #AshleyHomeFurnitureStoreDoesItForMe!!!!
We havent gotten our new living room set yet but shay gray was awesome. She was patient, understanding & laid back. She wasnt pushy at all & she was so helpful. Thank you so much. I cannot to get our new couches & its all thanks to Shay!! Thank you
I had a PHENOMENAL sales lady Shay Gray. Best ever. Super kind. Not pushy. She moved to couches together for me to show me how it would look 💪🏼 Loved her. Absolutely the best! Store is good too. Great quality and prices! Highly recommend.
Excellent Service and good quality furniture.
Super easy experience. Helpful staff. In and out with what I wanted.
Great communication with what I was trying to design with a new bedroom look. They kept showing me more and more designs on what I could do in the budget I had set. I would shop there again.
I wondered through maze of sofas, sectionals, and love seats when I stumbled across Shay, who politely offered her assistance. I explained to Shay that I just moved to a new town and needed a new living room and bedroom set and you know what Shay did...she LISTENED.. and her attentiveness was almost on a surgical level. Just to reiterate, her attention to detail was out of this world. She guided us to a handful of bedroom sets, all of which could have worked perfectly in the space, where we finally landed on the perfect set. We decided to move forward while we explored A living room set. After some brainstorming, comfort testing, and personable conversations, the living room set was acquired and we proceeded to checkout. Shay informed us of the 10-12 week delay, due to the COVID-19 pandemic, and luckily we were fine with this. Shay then fled the scene to wrap our order up so we could pay and proceed with our day, but not before educating us on the phenomenal Protection plan Ashley’s had to offer. It was a no brainer for us, as we have a demon dog straight from the pits of hell, and a very crafty 6 year old boy who tag teams with the demon dog in crafty plots of terror throughout the house. We added it on, payed cash for our order and lived our happy lives. *10-12 weeks later* Shay informs me that my bedroom set was just discontinued, and I would have to reselect for another bedroom. Shay also informed me that my living room set would be even more delayed, as my living room set was given to a larger order in hopes of saving the larger sale. I appreciated the honesty, as the first rule in business is honest communication, and proceeded to take my frustration out on the customer care. I wanted to know why this happened, and how I could avoid any other delays as they were scheduled another shipment of my living room within the next couple weeks. They offered to waive my delivery fee for the inconvenience, and I left under the impression my delivery fee was waived. I scheduled another appointment with Shay to reselect my bedroom set and was delighted to finally have some progress to this now 3 month ordeal. After scavenging the store, we decided to use our funds on a new mattress instead of running the risk of never receiving any furniture from this unreliable multi-million dollar franchise. We were told the mattress would take 2-3 weeks and the sectional would accompany the mattress delivery. Leaving the store optimistic, and nearly $7,000 cash paid to Ashley, we waited anxiously for our delivery call. Shay kept us informed throughout the waiting period, but informed us that our sectional wouldn’t be in until April and that I would have to wait. Considering it would be 7 months from the original time of purchase, we both agreed it was best to cancel the living room all together. Having zero trust left with this shady franchise, we decided to keep a closer eye on our mattress delivery. We would reach out to customer “care” which would send us on a wild goose chase for days on end just to receive a date. Irritated, aggravated and annoyed, I finally got a hold of someone to cancel my entire order all together. I thought I was finally going to have my money back, and had plans on buying my new Tempur-pedic from Judy at Mattress Firm just down the street, when Shay called me with some reassuring news...the mattress could be delivered the following week. We decided to jump on this, as we were already waiting on a refund from the sectional and did not want to tie up more of our money. Shay reassured us she would check on the order daily, and she stayed true to her word. Shay has proven time and time again her Exceptional customer service artistry, and shielded us from her dysfunctional organization and horror of a customer “care” department.. if it wasn’t for Shay, this review would be a 1. She deserves to represent a organization will follow through and DELIVER and most certainly deserves a promotion, bonus, and raise..probably even a national award for her service, dedication and CARE
Has a great experience during my purchase of a new kitchen table set. Asahe Gray went above and beyond with her level of service.
I have to give a shout out to Charlie at Ashley furniture. He is always very professional an helpful.
JUST Bought my PARENTS THEIR SECTIONAL SOO HAPPY I PURCHASED THE RAW CLIFF AND IM HOPING TO CONTINUE TO BUY MORE AND MORE FROM ASHLEY SO HAPPY WITH THE SERVICE I RECEIVED THEY FIGURED OUT THE BEST PAYMENT OPTION AND IM SOO SATISFIED WITH ASHLEY IN ALL I HIGHLY Recccomend this store.
Pleasant experience visiting the store to purchase a new mattress. Sales person was informative and helpful.😬
We had Martin as our sales associate, he was excellent. Showed us many possible options for what I was looking for. Very knowledgeable and answered all of my questions.
Chase was a great salesman. Very informed, helpful and friendly!
Ordered living room set back in August 2020. The furniture was finally going to be delivered February 2, 2021. They text to schedule the delivery and then called to confirm the day before and then, the day of, I find out that there is a hold on the furniture for some reason?! Unacceptable! I currently have no furniture in my living room, that our family uses on a daily basis because of Ashley's mistake. I have been easy going for 6 months due to coronavirus etc., but this was just ridiculous! We have other furniture from them in the past but I will NEVER step foot into a Ashley Furniture store again.
We had a great experience bought 2 different piece of furniture in the last month. They let us just browse around the store checking in on us every little while. They answered every question we had with great knowledge.
Great quality and always a fast and great experience at Ashley's.
(Translated by Google) I love the furniture here, very good quality ❤ (Original) Me encantan los muebles de aquí muy buena calidad ❤
We are familiar with Ashley's largely because of your advertising. We were cordially greeted upon entering. Our salesperson was polite and informative. Her name is Stephanie. She allowsd us ample time to look around and try different styles of couches. Stephanie answered any questions wd had and discussed different methods of financing. We returned one week later to purchase the piece we chose. We were satisfied with our service overall and would recommend your store to friends.
HORRIBLE NEVER SHOP HERE OR GIVE THEM YOUR HARD EARNED MONEY!!!!!! THEY ARE CROCKS AND DO NOT STAND BEHIND THERE CUSTOMER SATISFACTION GUARANTEE! My Girlfriend purchased a Tempur Pedic bed for our new home with the fancy base ect, We purchased the bed over the holidays and took 2+ weeks to deliver, upon delivery I told the delivery driver this is not the right size and instead of a queen we needed a king. The delivery driver continued to deliver and unpack the mattress, he told me to contact the store in the morning. ( I might add it was 8:30pm and our delivery window had long expired) He had me sign NOTHING as far as paper work and i told him i was refusing delivery. We did NOT sleep on the mattress. The next day we called the store and explained we would be more than willing to pay a delivery fee and the cost difference in the products. The Sales manager was extremely rude and told me "No return or exchanges"...... No where on my paper work does it state this... we spent over $8,000 and was told "You accepted the delivery there is nothing Ashley will do"..... I explained to him no where did we accept this delivery. I offered to pay pick up fee even.... The Sales manager Alan said " Sir you there are no refunds you paid in the store and accepted delivery, we offer no refunds or exchanges period". Even though they sold us on a 90-day comfort guarantee they provide. I am now dealing with my credit card company and BBB. i have also learned this has happened to many other customers. This company is the furthest from Customer service possible. This is why Amazon is taking over the retail world. I try to shop local and get screwed in the process...... NEVER SHOP AT ASHLEY FURINTURE. I hope they make this right but it does look good....
I have never written a review before in my life and this situation warrants more than a bad review but this is a start. We purchased a matching couch and chair from Ashley Furniture in Merrillville, IN in late 2018. Around September 1st of 2020, the couch broke. You could literally hear the snap and you can see a board hanging down at the bottom of the couch. We are average sized people and we were not bouncing on the couch like children. It was a normal use piece of furniture. In fact, it is not the main, most used couch in the house. We went to the Ashley store in Merrillville, IN because no one answers the phone when you call there and they said it had been over a year so we had to file with their warranty company, GBS. On September 28, 2020, we filed a claim with them, sent pictures and waited. No one contacted us. I called them and they said they had assigned a company to assess the damage and possibly repair it and they gave me the service company’s contact info. I called them and they said they don’t service my area and that they had told GBS that. I tried calling GBS again and they said they would look into and call me back. No one called back so I went to the store in Merrillville to talk to a manager. The manager said he would contact GBS and make sure this got handled. I waited. No one called. I contacted GBS again and they said they assigned it to another service company but they wouldn’t be able to make it out until after December 29th. December 29th came and went and no one came out or called. I contacted GBS and spoke to a gentleman who told me the 2nd service company doesn’t service our area either but that he was going to try a third company and he would call me back by January 15th. Guess what! No call-back. So I tried to call Ashley Furniture in Merrillville, IN again and no one would answer, as usual. It just rings and rings and then disconnects. I called Ashely’s customer service number and spoke to a girl for about 20-30 minutes, explaining the whole thing and she said she needed to transfer me to “service.” She transferred me back to the main menu so I followed the prompt back to customer service and spoke with an incredibly rude representative who told me “it’s been over a year so it’s not our problem.” “You need to call GBS.” At this point, I don’t even care about the money it cost to buy this furniture set. I just want to drop it off on the sidewalk in front of the store. This is horrible customer service and subpar quality furniture. I will be filing a complaint with the better business bureau and exploring my other options for getting a resolution to this issue. I will never buy from them again and advise everyone to stay away!
Shay was very helpful and courteous. No pressure sales. Helped us find what we were looking for and got us a good price.
Update on 1/8/2021: The company have resolved the issue. Big thanks to Valerie Anzures who stayed with my case until it is resolved. I bought a sectional sofa set In 5/27/2018 for a price of $1508 with a 24 months no interest promotion. On 6/9/2018, I came back to cancel the order and purchased a different sectional sofa for $1913 with promotional no interest this time for 48 months. I have all receipts showing said promotional interests and the loan is serviced by synchrony bank. Two years later, I just saw an accumulated interest charge on my synchrony credit card account, saying the promotional period is only 24 months for the $1509 purchase. Apparently, what the financial staff did was not cancel totally the first purchase and just added the remaining $400+ to the new promotional charge. So now, I'm charged $600+ of accumulated interest because of what they said I have not paid completely the amount after the promotional period. I tried to resolve with Ashley furniture a month ago as well as with synchrony bank but it is so hard when you cannot get in touch with the people who are supposed to take care of the issue.
We had such a pleasant experience here. Can't wait to get our new bed!!
Shay She was incredibly helpful! She got cookies for our son who was quite unamused by the process at the end. Lol very appreciative for her hard work!
Their Furniture is just wonderful however they played a delivery game with me from October till I actually got my couch on December 31st they set up several different delivery dates and none of them came to be until December 31st I ordered it in September beware unless you buy it in stock you might be waiting a long time they made me go through Christmas without a couch because they were supposed to deliver it on October 21st I think or the 18th. Like a week and a half before Christmas so females told me to get rid of my couch so I did so I'd know couch for like 2 weeks and I host a Christmas thanks a lot Ashley
Willing to help, with all questions...
I do not recommend buying anything from this company. We purchased a couch in September and were told the estimated in stock date would be the end of November. We waited until then and I called customer service to see what the status was and then was told it wouldn’t be in until end of December. Well December rolls around and they contact me to schedule delivery. I call customer service to confirm the delivery and they tell me the couch we already paid for and have been waiting for since September is discontinued. Absolutely ridiculous. We have been waiting MONTHS for our couch and no one ever contacted us about it being discontinued. They were going to deliver a partial couch to us and never say anything about the other sections of the couch that were discontinued. I completely understand shipping is delayed due to Covid but seriously that is no excuse for not contacting customers about discontinued furniture they have already paid for. We had to go into the store to pick another couch which will “maybe” be in by middle of January. I also asked to speak to the manager at the Merrillville store when we went in and he/she never even came and spoke with us. This company has horrible customer service. The Merrillville store manager could care less about any issue customers have. The only good thing about this horrible experience was our salesperson Cheryl. She was kind and understanding and helped us through this situation.
I ordered 2 nightstands, 1 king panel headboard and 1 storage foot bed rails before Thanksgiving and it was delivered today. Furniture is ok but I am giving Ashley 2 stars because of the services below: a) No one is answering on their customer service phone. You need to try several times to get hold of them. b) Customer service is not pro-active. Initial estimated delivery date given to me was 12/11/20 but no one even bother calling me back that it was rescheduled 1/2/21. After several tries calling their number I was able to contact them and that my delivery will be 1/2/2021. c) Window time delivery was 12-3PM. They arrived 230pm. And took almost 45mins to assemble it. d) After assembling the furniture I ordered I was happy when I saw it. However, after the Assembler left, my daughter noticed a dent on our wall. A dent that need to be retouched and painted. I was hoping they should be careful carrying furniture upstairs. Now I need to patch it and buy a touch -up paint. I am not sure also if the Assembler is aware that they made a dent on our wall. e) Information given to me by the sales agent is incorrect. When I was in the shop, she mentioned that I can use my existing metal frames to the bed frame I ordered. Reality, I cannot use my existing metal frames. I recommend that Sales associate shall know what they are selling. I hope the above can be considered for room of improvement. Thank you.
The store is beautiful and the customer service was amazing. I didn’t feel rushed or bombarded. The salesperson who helped me was Cailee, she did such a great job of informing me of all of the models of bedroom sets. She helped me find exactly what i wanted! She made the process so easy and she made sure I got the absolute best deal possible.
They have a great selection of bedroom and living room furniture with AMAZINGLY reasonable prices! the sales lady was very helpful! she gave us plenty of space to make our own decision and didn't FOLLOW us around the store BEGGING for a sale! I purchased 2 bedroom sets today and will be going back for my living room set!! give them a try. you won't be disappointed
Although Covid has us living in chaos the delay in shipping is beyond the usual time frame. We are already 5 weeks after the 1st eta and they are expecting me to wait another 2 weeks. I anticipate their being even more delays in my future. I bought a new house and the furniture to fill that house. But I can’t move in yet because I literally have nothing to sit or sleep on. I am a first time home buyer and I am very dissatisfied with their customer service.
Customer service was great..... highly recommend
nice courteous salesperson in very well knowledged about the product
Great prices and friendly staff, we immediately felt welcomed yet not overwhelmed and the staff was so kind and helpful, they price matched us which helped us save time and money. Great experience, will shop there again no doubt
We were really happy with how we were treated at Ashley home & furniture. Our salesperson was Charlie. He was kind and informative without being too pushy. When we knew which sofa we wanted, he was around and was ready to help! He offered their store credit card and special protections but respected our decision to pay with our own card. We were also really happy that our delivery day is only 2 weeks out as opposed to 4-6 mos like other stores in the area.
Clean spacious showroom. Help available, if you want it, or they just as easily leave you alone to shop on your own- if that's what you want. Reasonable prices, good quality furniture. great styles.
Very disappointed, We bought a bedroom set October 2017. The spring in the mattress are broken so cannot use it. It has been 3 months 7 visits to the store multiple calls to the Guest relations no good response. I have talked to the manager, secretary and many sales people. They never answer the phone in the store.one resales rep on the 6 th visit even told me you did not buy the Mattress here. They send some to check the mattress, the mattress is spotless but he said that there is a stain on the mattress so the warranty is void. Then they asked to send more pictures and call back. I have called back at least 5 times, first time disconnected after 20 minutes hold 2nd time no pictures, please send it again. After 20 minutes on hold 3rd time disconnected after 20 minutes on hold 4rt time transfer to the right department, disconnected 25 minutes 5 th time after 29 minutes, I don’t have access to the e mail, only my personal e mail. 10 minutes on hold for supervisor They will give you a run around. Don’t care gor Coustomer . I do not recommend this store 12-23-2020 The story of poor service continues. After I posted the above review I got a email. They send someone from a company to check the mattress on ddecember10 . They said they tried to call 3 tomes, no missed calls . After 1 hour he said send pictures again. Now they want to call back tomorrow. So 3 months no mattress, but Ashley Furniture is still trying to figure our if a mattress is bdamaged. 6 hours of phone, 6 visits to store 2 people came to check the mattress at our home. Never ever go to this store.
Charles was a great salesman. Very knowledgeable about decor and design . We were pleasantly surprised to learn that Ashley manufacturers all there furniture. All US made!
I bought a queen size mattress on 10-24-20 and explained that I needed it delivered before Christmas. I was told delivery would be 1-5 weeks. After 5 weeks I contacted Ashley and they said it was back ordered and would be delivered 12-22-20. I called today and was told it will not be delivered until sometime in January so I cancelled the order. I never received a call, text or email about any of the delays. If I had not called them I would still be waiting. This is extremely poor customer service and I will never shop at Ashley Furniture again and I will tell all of my friends the same. I would give a 0 stars if I could.
They were amazing. This location was nice clean and the customer service were stellar. I would recommend!
the WORST place to get ahold of. It doesn’t matter what time of the month you call, what time of the day, or what number you press to be directed too, NOBODY will answer the phone. If you have an issue with this company.. looks like you’ll be making a trip over there to fix it or spending over an hour and a half on the phone and still nobody will answer you!
I'm only giving it 2 stars because Sylvia was very helpful and understanding otherwise I would've rated it a 1! On September 12 I placed an order for a living room set, a king size bedroom set and a full size bedroom set. So far I've only received an ottoman, 3 lamps and a side table. When I walked in the store I was told the waiting time was 10 to 12 weeks due to covid. I was surprised but understood as that was the case for most furniture stores. It's been over 12 weeks now! 14 weeks to be exact. I called multiple times to get updates and to be honest I was given the runaround. At one point I spoke to a representative by the name of Gwen and she told me she was going to escalate this to the manager and she would call me back in 24 hours and guess what!! They never called me! I then went to the store and the manager there called. She was told that most of it was coming in on 12/14 and 12/19. I still don't have anything nor have I heard from anyone! I called again on Thursday 12/17 at 2:30 and a rep by the name of Kat created a ticket and told me someone from the distribution center was going to call me back within 48 to 72 hours. I have not heard from anyone yet! I'm honestly tired of calling and waiting 45 minutes to an hour for someone to just tell me that someone will call me back and nobody does. I'm very frustrated as I don't have any furniture at my house because I trusted Ashley on all my furniture needs. Again, I ordered a complete living room set and 2 complete bedrooms sets. My mattresses are sitting on the floor with no other furniture whatsoever and my living room is empty! Very disappointed at the poor customer service I've received!
Very friendly and pleasant atmosphere.
We had a great experience at Ashley HomeStore. Our sales associate Cailee was very patient and helpful. Go see her for great customer service!
Steve helped us decide which sofa and love seat was best for us. Very patient since I had him cost out 3 different sets. Store very clean! We went to 3 other stores with a 3 month waiting to be delivered. Only 3 weeks from when we ordered. I totally recommend Ashley's. We have purchase couches and livingroom sets here and love everything.
Our salesperson, Cailee, was fantastic! We were looking for a new mattress. She was patient with us while we tried out all options and asked about prices. She was well informed and helped us without a question. I appreciate that she didn’t direct us to the most expensive one. We will definitely ask for her again!
Our sales person, Cailee, was amazing! She was patient with us while we tried out different mattresses. She also explained how all of them worked and tried to stay within our budget. I appreciate that she didn’t try to talk us into the most expensive option. We will definitely ask for her again!
Cheryl was very helpful. Knew information related to the furniture we were considering for purchase. After seeing all the products in our category, comparing and contrasting what might be the best fit for us, we had time to analyze different qualities of each item and reach a decision. Thank you Cheryl for all your help, answering our questions, looking at pros/cons of each selection and helping us purchase the product that met our needs. The Wickerts
I do not recommend shopping at this store at all! We spent 20k to furnish our new home and they waited almost 6 months to tell us our couches were discontinued. When we went to the store to speak with the manager and try to come up with a solution he said he didn’t care. I told him I would like to return the all of the items that did show up he told me he would take some of them back but not all of them. Now we have have wasted money on items that don’t match in our basement. This company has by far the worst customer service I have ever had to deal with. When you call them you have to wait over a half hour for someone to answer and when they do all you hear is we don’t know sorry!. Absolutely do not recommend this store to anyone!!!
Everyone was super nice
I have a great experience every time I go in this store. Also they have really good lasting furniture. I just purchased a mattress and bed set from there and I can’t wait until it gets delivered and my salesman Charlie was professional and the regional manager was cool as well.
Great Value for the price
Very poor customer service.We ordered furniture to be delivered for 91 year old mother in law. Checked to make sure everything was in stock all to be delivered at the same time, do to covid restrictions at her assisted live facility. Recieved email conformation everything was on the truck ready for delivery. Delivery arrives, pieces missing. Had to go to store because no one answers the phone.Store mgr gave new delivery date. Nothing arrived. Called customer service @ corporate, tons of excuses and new delivery date.Not holding my breath. They don&'t care about their customers at all.DO NOT SHOP WITH THEM!
Enjoyed Buying new furniture today! Charlie is a wonderful salesman.
From the moment i enterAshley HomeStore Miss golden approached me and introduce herself , and followed by saying she's there to asista in my needs, she was very polite and knowledgeable , i explained what i was looking for, she took me to the sofa section , i explain to her the price range and material i was looking , she showed me 3 different tapes, 3rd one was the Charmer and i purchase it . Miss Golden is a great asset yo your establishment .. Mr Fuentes
Thanks for working with us, Steve you were able to get our questions answered and ran around doing 2 deals with us!
I ordered my couch and lamps in July of 2020, paid in full that day (over $5000 all in). It&'s now November 23rd and I have nothing . The store never called me to let me know when my order was supposed to come in. Every time I called the store, I was on hold for 25 minutes each time, no matter what time of day. I NEVER spoke to anyone at the store they don&'t pick up the phone, EVER! I had to get all info on line. I asked corporate to cancel the order two times and gave me cancellation reference numbers. They told me that the store would call me, they never did. Went back to corporate on line, they told me that they would call someone at the store... guess what, they couldn&'t get anyone on the phone, imagine that! So I called corp again... the cancellation number that they gave me two weeks ago was to refund my DELIVERY CHARGE not the couch and lamps. They never canceled the order. So now, I have my 3rd cancellation reference number and &"someone will call you in 24 hours to verify cancellation.&" What a joke! AVOID THIS PLACE LIKE THE CORONA VIRUS! ZERO STARS IF POSSIBLE!
Had a great experience. Ron was a great help.
Despite all the chaos of a pandemic making things difficult for businesses, the sales staff was incredibly helpful and informative in helping me order the sofa I was looking for and even got me a good price. I will definitely do business with them again.
Great customer service. Quality furniture and would highly recommend to family and friends.
Lots if awesome choices and helpful staff!
I walked into Ashley HomeStore and had my purchase on my mind , a young man approached me with a big pleasant smile , how can I help you, he told me what his name was , Hello my name is Charlie can I help you with something I smiled An said yes, I was looking for a certain accessory that I seen at another location , I gave him a description of the accessory , Lucky we did not have to look Long Charlie was a great help , It’s not often sales people go beyond the call of duty.... Charlene did a great job , in the process of training someone👍🏽 To Charlie Adams.
Great service, all our questions are answered and We got our mattress . Can’t wait to receive it. Thank you! Will definitely come back
I had a great experience going to this location to search for living room furniture. Cailee helped me by answering all my questions and had enough patience to let me wander for what felt like two hours before I made a decision. She was kind, courteous, and went above and beyond by giving me her personal number to speak to her if I had any questions or concerns. Great customer service - highly recommend!!
First time in ever shopped at Ashley‘s furniture I had a good experience Cheryl was very kind and helpful with finding what I need and no pressure
Shay is excellent. She is very patient, experienced and helpful! She isn't like most sales people who push you to get extras. She listened to what we wanted and gave us great direction to get there. Overall a very relaxed transition and amazing customer service. Thank you shay!!
My husband and I purchased 9k worth of furniture on September 19th. We were told it would take four weeks maybe sooner. It is going to be eight weeks this Saturday. I called at the 5 week mark and was told it would be here November 2nd. I reached out to our sales person Steve on that Monday through text. He said the scheduling manager would contact me Wednesday. No call no updates. I text Steve a couple more times. No response. I am very disappointed and am about 2 seconds away from canceling our order. We still have a theatre room and bar to buy furniture for. Can guarantee it won&'t be from here! I worked in sales for 20+ years. Follow up is key. Without it you get no loyalty or repeat business.
My husband and I purchased 9k worth of furniture on September 19th. We were told it would take four weeks maybe sooner. It is going to be eight weeks this Saturday. I called at the 5 week mark and was told it would be here November 2nd. I reached out to our sales person Steve on that Monday through text. He said the scheduling manager would contact me Wednesday. No call no updates. I text Steve a couple more times. No response. I am very disappointed and am about 2 seconds away from canceling our order. We still have a theatre room and bar to buy furniture for. Can guarantee it won't be from here! I worked in sales for 20+ years. Follow up is key. Without it you get no loyalty or repeat business.
Great Service! Found a beautiful living room set for our new home.
We went in to buy a dining table and was helped by Steve. He was very pleasant and personable, and answered all our questions. Very happy with the experience and would gladly shop at Ashley Furniture again in the future. 5-30-21 Second shopping experience, this time it was Sylvia that assisted. She was friendly but did not seem totally knowledgeable about the promos that were going. Completed the sale with her in a decent amount of time, felt bad at the end because we saw Steven and would have rather given him repeat business. Overall a good experience and they will continue to get our business in the future.
Not empress
Dealt with me for almost a whole day. Very professional and courteous. I liked the fact that I didn’t feel rushed or as if I was being chased around the store. Only downfall was by the time all the paperwork was getting started I was eager to leave and go about my day.
Having the worse experience with this business. Ordered in June a bedroom set and two couches and haven’t received our order. No one helps us or calls us back. Our headboard was deleted from our order and no one reordered it’s been weeks. Was scheduled for delivery it never came I called was told we were on a credit hold because it has been too long since we ordered and it has been delivered even though that is the company’s fault and we are already paying into our furniture credit. Not only did they put us on a credit hold and took our furniture off the truck for delivery but no once called to tell us and our stuff was given to another account. I have talked to numerous people and have gotten no where. Even contacted the store I bought from and got nothing. NEVER BUY FROM HERE! Piss poor communication and even worse customer service.
They are always ready to help out. The store is immaculate and has so many furniture options you can mix and match.
Great
Great selection of furniture and it’s not too pricy. Shay helped us and she was helpful but gave us space and time to look around. I will definitely be back when it’s time for a new couch!
We went in the store today to buy a new kitchen table and chairs. The new associate Cheryl G. Helped us. She was knowledgeable and nice. If she did not know the answer, she found it out by asking. She was great to work with. The store has plenty of store models to choose from, but because of Covid there is a significant wait time for the product. It’s understandable and is communicated up front before purchase. We are repeat customers and will be back in the future.
Customer service inside the store is great. Right after you pay, leave, and wait for a delivery it becomes the worst Customer service you'll ever experience in your life. Recieve my bed frame but was missing the footboard, was told I'd receive a call within the hour after they left to get this figured out and get everything fixed quickly. 3 days later still no call, have now spent 5 hours on the phone on hold just to be hung up on, on 6 different occasions. Still at this moment there are piles of furniture parts laying around my bedroom unassembled. Try Customer service online and got 3 different responses, none of them helpful at all in providing a solution.
We went in for living room set. We also purchased dinning room set & cabinets. Our store contact Shay at the Hobart store on US 30 , was very helpful and patient. I would highly recommend that you ask for her assistance if you go there. Thanks for all your help.
Horrible customer service I purchased a bunk bed since July 18 2020 and till this date I haven't gotten my bunk beds. Ashley home store furniture first said I was going to get my order on Aug. That because of covid furniture was being delayed. I got a call after that saying my order was postponed untill September last time I heard anything they now told me that sometime in Oct. It's Oct 21 and I haven't got a call confirming delivery or called to update me with a status every time I called Ashley home furniture store nobody seems to ever pick up I would be on the phone waiting for 10 min. What ever you do don't make the same mistake I made and buy ANYTHING AT ASHLEY HOME STORE FURNITURE take your money elsewhere. They obviously only care about themselves and not the customer
Alma was so good to us! She was very patient and helpful in our shopping experience. We highly recommend you go see her.
Alma was amazing! Very helpful and patient! You've made lifetime customers out of my fiance and I! Thank you so much!
Sylvia was a great sales person , she is very help and polite, she made my shopping experience great . I will definitely return one of the best experiences I had in a while Sylvia you rock !!!!
Service was great.Steve the gentlemen that took care of us was very informative and very professional
Good quality furniture. Technology savvy presentation of availability of items. Pleasant staff! Nathaniel Kramer Merrillville store.
didn’t seem to care that they kept me waiting a whole day for a delivery that never came no call no text no email
Friendly staff that was very helpful in making the right choice for us without being too pushy. Good selection.
Good experience buying a new couch with sales associate. Some detail was left out and I had to be sure to read the fine print before signing the paperwork. But overall, she was helpful.
In store staff was nice, but beware of dealing with the corporate Customer Service on your order delivery. The Customer Service is worse than dealing with Comcast/Xfinity. I've spent several hours on the phone this month waiting for a response for 30-60 minutes and on multiple instances I was hung up on or placed on hold for even longer and forced to call back repeating the process.
The sales rep was super friendly and worked with me on getting the specials and promotions for my item.
Ordered in the spring just got the ottoman this week & as you can see they totally match 👎
Great experience with Charlie. Very informative and never pushy. He helped to furnish a portion of our new home.
Bought a sectional last year. And the cushions started to age after only a couple weeks. We ordered the higher end cushions and we have tried to contact and get answers sense LAST FEBRUARY. They finally sent us the chase cushion and guess what its still the wrong cushion. We will never purchase furniture from Ashley furniture again. It is to much of a hassle for simple questions and answers. And takes forever for them to get back to you. Only reason I left one damn star was to warn anyone who buy from them
Service and price were fantastic
My wife and I went to Ashley Homestore yesterday looking for a sofa and loveseat. When we walked in we were greeted by Charlie, very nice man. He asked what we were looking for and told us he'd check back with us in a few minutes. We found two different styles we liked. Charlie explained the differences, the sale going on and other options. We left happy with our choice, sofa loveseat. Charlie was a big help and no pressure at all. Thank you.
Very well made furniture at a descent price. Salespeople are very nice and helpful without being pushy. I would definitely recommend them. And I will definitely buy from them in the future.
Great selection and great salesman to help with your buying experience
Great service and products! Have bought multiple pieces of furniture and am happy with the quality.
I have been searching for furniture to no avail because of Covid. I stopped by Bob’s Outlet, Value City and The Room Place. The staging done at Ashley is magnificent. Ultimately, I bought a beautiful bedroom set from Ashley because of the quality of their furniture.
Stephanie was so kind and patience with us! We were furnishing a few rooms and she didn’t mind giving us a few options and running different quotes! She gave us outstanding service! I have purchased from Ashley in the past and have always been pleased with their merchandise.
I had never been to this home store. Yesterday was my 1st time A young man that help me by the name of Steve was very helpful he was kind,didn't push me he didn't rush me but if I had questions he was right there. I went back today with my husband and we ended up buying a bedroom set and again Steve was kind enough to help us through everything explained everything. I will definitely go back there and hope to get him again great job Steve
1st let me start off by saying I have bought from Ashley before and I had an issue the 1st time but oh stupid me gave them another chance. This time the person setting up delivery was so rude and unprofessional then they deliver my bedroom furniture WITHOUT SCREWS!!! We have no bedroom furniture and all they could say was oh I guess we have to reorder the screws. WHAT?? so now I am sleeping on the floor with no furniture Ashley has really went downhill.
At least 5 times I was told that delivery time was 8 to 12 weeks, it passed from being informative to almost wanted me to leave the store, I was not being picky or asking for anything, just looking around, I only asked a couple of questions; I needed a dining table and the only question I asked was if there were any similar models in white, The lady showed me whatever came first on the website not even trying to look for something similar to what I needed. In the end I made a purchase the very same day through Ashley’s phone line, I had found on the webpage what I needed and they helped me getting a coupon in, Great service very friendly and if I would’ve known I would’ve saved the trip. At this particularly location definitely it’s not their goal to service the customer and help them getting what they need for their house.
Sales person was very polite and allowed us to browse and make our choice without pressure.
Wanted to buy something but was told 8 to 12 weeks or longer delivery Nope...I want it now..not maybe in 12 weeks
Ashley home furniture is a STEALING company They took your money , convince you to do the protection plan , then do not fix anything to your purchase DO NOT PURCHASE ANY FURNITURE FROM THEM
Nice furniture but some a bit pricey.
Store was nice and staff was friendly and efficient. I waited for approximately 3 months before being told my order had arrived. Then I was told it had sat in the warehouse too long (because they never scheduled delivery or made notification of it's arrival) and IT WAS SENT TO SOMEONE ELSE INSTEAD. I was then advised that I would have to wait an additional month with very little discount, so I cancelled the order. Very frustrating as I have not had any couch in my home for months now.
Natasha K was very professional and very helpful when showing my husband and I several pieces of furniture! I came back the very next day with a few more questions and after made a purchase! Thanks for hiring people who are not only knowledgeable but actually helpful when making big decisions!
I think they have good prizes
Was greated up arrival and quickly shown different options of what I was looking at. Was done within an hr and delivery pending. Great service!
So nice and friendly
Customer service at its worst ... furniture was delivered 6 weeks after it was ordered. The delivery people did not set up the furniture properly and when tried to get in touch with customer service, kept me on hold and no one answered the call after a number of tries.
Visited Ashley’s to furnish my new home w/o a clue about what I wanted. As I entered, I was warmly greeted by an associate. I walked around awhile just looking at things with no clear direction on what to focus on. The associate must’ve picked up on my “overwhelmed” vibe and approached me. Asked if I was ok, and if I needed any assistance. I was honest with her & said I need something for my place. She asked what was it I needed? I replied, defeatedly, EVERYTHING! She said not to worry, My name is Shay, I’ll help you out! We drew up a rough draft of my place layout and she went to work with all sorts of ideas! Shay was kind, informative, patient, knowledgeable and very professional. I’m super happy with my first purchase, and can’t wait to return to brainstorm for the rest of my home. Thank you Shay for all your help
Just bought the couch I wanted snd Sylvia was beyond delightful and patient and helped me get the exact measurements for the couch I wanted. She never got aggravated or discouraged and I recommend the Merrillville location rather than the Highland location! Very more friendly here.
Excellent customer service , Knowledgeable , Team work , clean and organize store .
I definitely would never recommend Ashley Home Store ...There customer service is the worst I have ever came across ...WE walked in and WE weren't even acknowledged... but the couple behind me was greeted as soon as they stepped into the store ... I think they judged me by my skin color .... we walked through half of the store and not one sales person approached us.. Lord behold the sales person walks right pass us and goes to the family behind us and says can I help you ..they respond with no where just looking and he said "WELL IF YOU NEED ANYTHING IM YOUR MAN " SO APPERTNLY HE WASNT THE MAN FOR US CAUSE HE JUST PASSED RIGHT BY US AS IF WE DIDNT EVEN EXIST ... Customer Are CUSTOMERS NO MATTER WHAT COLOR WE ARE ...SOME SERIOUS RETRAINING NEEDS TO BE DONE WITH THESE SALES ASSOCIATES AT THE MERRILLVILLE LOCATION... WE DEFINITELY WILL NOT BE SHOPPING HERE ... ITS BACK TO WALTER E SMITH FOR US ... VERY DISAPPOINTED IN YOUR STORE
Hey everyone ! I want to share the experience I had with this furniture store so that no one has to go through what did & so that no one wastes their time or money at this corrupt place ! Basically my family ordered a couch in July , paid in full & was promised a delivery date in August . August came around & the date was pushed back once again to September ,as far we we knew the couch was set to arrive Saturday September the 12th & thinking this information was accurate the family got rid of their previous couch and furniture anticipating the couch delivery. On Friday September 11th “ customer service “ calls my phone ( this isn’t even my furniture or payment btw) & says the date is pushed back once again for further notice she was extremely rude to me on the phone when I asked her to repeat what she said I got a response of “ did you hear a word I said?!” Absolutely unacceptable. I provided her with the correct number & there was still no call. We tried calling the rest of the night and into the morning with no response because no one would answer the phone. I began to have a very suspicious and bad feeling about this company and decided to research other people’s experiences and found that this place has a history of lawsuits for small claims in failing to provide people with the furniture they have ordered & paid in full. I finally got a hold of someone the next day and I told her I was going to come to the store that I needed to see a tracking number & proof on the company software that the items my family ordered were set to at least be on the way. Given the history and reputation of that horrible business I was not even sure the couch existed when I told her I was aware of the issues in not providing people with their orders she hung up on me. I called back and requested a tracking number & she once again all rude said “ There is no tracking number “ & hung up. We ended up being able to cancel the contract & order we also received our money in full so we are thankful for that. However , it was a hastle and others have actually follow through in court because this company is a complete scam, they are a fraud . Make you pay in full and never give you your order . I also read this company is not even accredited by the better business bureau not sure how accurate that is but I wouldn’t doubt it one bit . Do not under any circumstances spend money here. A lot of these reviews and screenshots are from a couple years ago .. clearly this place has issues. Just want to spread the word for others. DO NOT GO HERE . ( I was definitely way more angry than the family LOL but I will not be talked too like that on the phone & scammed !)
Very beautiful furniture & a great selection. Very good customer service
Do not buy from Ashley Furniture. We ordered 11 items and were told everything would be in the warehouse and ready to deliver by end of August. I do not hear from them so I call and was told everything but two items were at the warehouse and we set up a delivery for September 15. They told me to call a few days before to see if the other items were in and could be delivered on the 15th too. I call today and they tell me they have no idea where I got the 15th from but that most of the items are not even at the warehouse yet. I’ve been on hold after being hung up on by a customer service rep and was then told someone would call me back. I just want to know what’s going on and why I was lied to about the delivery date. Where are my items? So frustrating and they definitely lost a customer.
Helpful and friendly staff. Great variety of furniture to pick from.
This was our second trip back! We enjoyed working with Brian again, and will definitely be back for more!!
Went shopping today for a new bedroom set for our newly remodeled bedroom. Natash Kubiszewski was awesome!! Natasha explained everything to us how the labor day financing worked and was very polite and to the point. Natasha was able to answer every question we had and explained very clearly. Our fist sales rep that approached us was Noah or maybe Nate, ( I don't really care to remember his name, it was that bad of an experience with him) we were ready to walk out the door after just a few minutes of talking with him about the bedroom set we were interested in purchasing. We were heading for the door and when I saw Natasha, I wanted more info on the sale, but was definitely not dealing with Noah or Nate any more. He was very non informative and obviously didn't know how to make a sale. He did some calculations on his phone right in front of us and I'm pretty sure he added a few more prices to the set as what Natasha sold the set to us for, was not what Noah or Nate had presented to my wife and I. As a sales person myself, Natasha is a top notch sales rep and I would be glad to do business with Natasha again. We did purchase the bedroom set and can't wait for it to arrive and get it set up in our bedroom.
Customer service was top notch! Very personable and not over bearing. Let us do our shopping first!
Good experience nice associates
We have been waiting since July 9th for our furniture. We have called many times and we get the run around or they do not answer the phones. We finally were able to speak to the manager Brian a few weeks ago and he said he was doing his best. Then said he thought our furniture was delivered. We have heard nothing back from him once we told him we do not have the pieces. Every week we get a text message saying we are getting the furniture with a date. But it never shows up! Frustrating to say the least!! If we could get the furniture from somewhere else we would, but it matches the rest of what we own. In the future we will not purchase anything from Ashley Home Store due to the lack of communication. We understand everything that is going on in the world, but to tell us every week since July that our furniture would be here is ridiculous! We have taken time off from work to be home, we wait all day and no furniture! I would highly recommend not shopping here. You will never get what you ordered. I will continue to put bad reviews on any and all social media outlets until we get our furniture. I hope this helps others steer far away from all Ashley Home Stores and maybe even open some eyes up to how they do business.
Awesome service Stephanie was the best Showed us, and SOLD us what we wanted, all in one day.
Great experience with Natasha! Love our new pieces and can’t wait to get them! Good things we ordered now as delivery could take 8-12 weeks we were told.
Thank you Charles for great service
Order was delayed for 2 months. Customer service didn’t care to assist. When we called the store all we got was attitude from the manager. Good product if you don’t mind waiting. The delivery service used sucked. I had them leave my house and I finished the set up.
PEYTON (office lead) takes cares of customers. over the phone customer service is rough, but when you go into the store, Peyton goes ABOVE AND BEYOND to help you or take care of any issues you may have. You need to know that someone will physically have your back if need-be and she is that type of person. Great asset for this store. EVERYTIME I had to go into the store, she knocks it out of the park and makes sure that everything is taken care of before I walk out that door. Thank you for your AMAZING customer service, Peyton.
So I had the pleasure of working with Shay and she was EXCELLENT. She was extremely knowledgeable of the products and she even offered suggestions after listening to what I was interested in. After I purchased my furniture, I had several issues with their delivery service and went to complain to Shay, she took it upon herself to follow up and try to help me resolve the situation. I must say it’s very refreshing to receive excellent service. Especially when you’re spending your hard earned money. If you are purchasing furniture from Ashley’s in Merrillville, ask for Shay. She’s the absolute best!
I purchased a "leather" couch and loveseat. We paid an upcharge for real leather rather than faux leather. Four years later, it started peeling away. Real leather would not deteriorate in that fashion. I sent a complaint to Ashley's corporate office thinking they might give me a small store credit for their error in providing the incorrect material. I got no answer. I do not like leaving negative reviews without giving the store/merchant an opportunity to resolve the complaint. The lack of response got them 1 star instead of 2 stars. Ashley is obviously a dishonest organization and I recommend avoiding it entirely. EDIT: My initial purchase was from the store in Scherville which was subsequently closed and moved to Merrillville.
Found the sofa I was looking for. Sales person was very friendly and made me feel right at home. One person took care of everything. Can't wait to get my new sofa.
Purchased a full set of furniture in mid June. I have had my recliners since July. I have been told that my sofa, coffee table, and end table were ready for delivery on 3 different occasions and I sat at home when I should have been at work. All 3 times they did not show up or call to let me know they were not coming. Every time I call, I get a different story about what piece they are waiting on and when they think the furniture will be delivered. Today is August 25. Last time they had all my furniture except the coffee table. This time they have none of my furniture and don’t expect it until October. If I didn’t have the recliners already I would cancel this order and never purchase from Ashley’s again. I understand shipping issues. I don’t understand incredibly horrible customer service.
Always find great stuff and Shay is terrific to work with.
The store is awesome, our sales associate Steve was even more awesome, the only place I will ever go for our furniture needs! Just be prepared to wait on your purchases arrival due to COVID but, that's not within their control
Our salesman Brian was very helpful!
Purchased a bed and mattress on June 7. Delivery was scheduled for July. It is now Aug 22 and still no delivery. I received several text messages to confirm delivery for today and guess what I still haven’t received it. I called the main line and was told that my order will not be shipped until after September 26! This delivery keeps getting pushed back and at this point I just want to cancel the entire order. The representative told me I have to call the store for cancellations. However when you call the store you are routed to the same customer service people. After 20 minutes on hold I have no idea what to do. Very very poor service. I will never purchase from here again. I couldn’t ordered a bed from somewhere else and received it last month!
Terrible customer service! Just unbelievable! Never again ! They don’t even answer there phone !! Tried to call !!! I’m so not satisfied with this and haven’t even received my furniture yet after weeks and weeks ! They are trying to deliver on a date that does not work and no way to reschedule!! Just can’t believe how terrible this is !! Blows my mind !!!
Had a great time at the Merrillville store. The staff were very friendly to me and my wife. I will be going back next Monday to finish up my order. I will tell all of my friends about my experience.
Very happy with the prices here
Staff friendly and helpful
Great store. The people who work there are the best.
Fair prices and very courteous staff
Service was great, employee took the time to help us find the right furniture that they had even when it wasn’t on the floor. Explained everything well and was kind.
Nicest salesman named Charlie. Didn't mind at all that I wanted to sit or lie down on 5 or 6 couches. I was able to take my time in the store. They didn't threaten to charge me rent LOL. Left the store with a signed deal on a beautiful comfy couch and recliner at a great price. Thank you folks at Ashley Furniture
Walked in and was greeted by an amazing salesperson who knew her stuff. Directed me as to where I needed to go and let me look around without hounding me. Very informative about financing and made the whole experience very enjoyable. Bought what I needed and can’t wait for it to arrive!! Thank you Shay Gray!! You are amazing!!!
My wife and I went Ashley because of the quality of the furniture but the customer service was awful. I went in the store on Friday was told that a sofa and loveseat set wasn't available to buy. I asked to buy set on floor for cash was told by saleslady Shay that I could not do that. Shay called us on Wednesday and ask did we still want the set. I told her repeatedly that we wanted it. Thursday she text me to say another sales person is selling the set to someone else. She said sorry. What kind of customer service is that. Beware of salespeople playing games.
Bought a coffee table and end table. Stephanie was unenthusiastic about my purchase. She showed no emotion, and acted like we were wasting her time. Complete lack of customer service. Also called the corporate office to check on delivery, and their customer service is likewise terrible. No updates on my delivery as promised. I was told I would receive text messages every three days regarding my delivery. I received one saying it would be delivered 8/9. The woman on the phone basically called me a liar since they are closed on Sundays, but I have the text to prove it. They then told me I’d receive my order on 8/12. Still no order. Now it’s pushed back to 8/21. We will see if it actually arrives. While the corporate issues may not reflect this store, Stephanie was not helpful or enthusiastic either, even though I provided her with a commission check on my purchase. My advice: go elsewhere for your home furnishing.
Bought a coffee table and end table. Stephanie was unenthusiastic about my purchase. She showed no emotion, and acted like we were wasting her time. Complete lack of customer service. Also called the corporate office to check on delivery, and their customer service is likewise terrible. No updates on my delivery as promised. I was told I would receive text messages every three days regarding my delivery. I received one saying it would be delivered 8/9. The woman on the phone basically called me a liar since they are closed on Sundays, but I have the text to prove it. They then told me I&'d receive my order on 8/12. Still no order. Now it&'s pushed back to 8/21. We will see if it actually arrives. While the corporate issues may not reflect this store, Stephanie was not helpful or enthusiastic either, even though I provided her with a commission check on my purchase. My advice: go elsewhere for your home furnishing.(Edit - changed an incorrect name)
I always have an astounding experience getting information about any type of furniture and pricing From Peyton. Definitely knows her stuff and is very professional. 10/10 would recommend her to anyone who has questions on anything.
Great quality , great prices , great service , friendly seals personal , great satisfaction
This was my first time to this store...The manager went above and beyond and took the time with us and was really personable with our kids. We didn't feel like we were rushed into buying anything and the selection was amazing!!!! This is my favorite new store and really love the dresser we ordered.
Great selection of furniture. Customer service was excellent.
I will definitely shop at the Merrillville Indiana Ashley home store again. I appreciated not being followed around the store by the salesperson like they do in some stores and when I had questions my salesman was there to answer them and help me out with my purchase in a timely manner.
Great service! Wonderful price!
Absolutely Horrible!!! Ordered furniture in April and still have not received anything!! Been given 4 different dates that it would be delivered! Now told late August! Worst customer service I have ever experienced, spent hours on the phone to just be hung up on and told another date over and over!! Have asked to speak to a manager several times to be told their not available repeatedly!
The seller was very informative and answered all our questions.
Very nice man. Very well informed about products in the store. Nice clean show room ,we couldn't have been happier shopping there,would go back again. Thanks .
,Natasia, our sales consultant, was polite, patient, knowledgeable, professional, and helpful. She respected the time we needed to think and decide.
Great customer service. Sales staff was very friendly and helpful with our purchase. I would highly recommend Ashley Home Store.
Besides everything in the store taking 8-12 weeks for delivery. Customer service was great. No pressure into buying.
We purchased a bedroom set today and Steve was very kind during our decision making process , knowledgeable about the product and helpful with financing. We will definitely be back when we are ready to furnish our next room!
Just purchased couch, loveseat, and 3 tables from Ashley. The salesperson, Stephanie, was knowledgeable and great to work with. This was at the Ashley store in Merrillville. Would definitely go there for my furniture needs in the future.
Great people with good prices and great products
We were very confused. We made a reservation online for an appointment but apparently we didnt need one. Staff was helpful but couldnt provide us with the option we needed. We needed to purchase a mattress in one store but have it delivered from another store in another city.
Sylvia was extremely helpful and we would recommend her to anyone shopping for furniture.
Shay was a excellent salesperson, very informative we didn't see what we want in the store but she helped us find it online. We were very satisfied with our visit!
I came in looking for a couch for the new apartment I am moving to. Natasha greeted me at the door and was so amazing in helping me find just what I needed! I’m a retail manager so I know outstanding service when I see it. She asked questions about what I wanted and showed me a couch that fit my budget and my taste. She also showed me a dining room set that I love, but can’t afford to get right now (I’m definitely going to come back for it!) Natasha was very up front with the fact that COVID 19 has delayed shipment, so at least I knew to expect that. I will definitely be back for more furniture needs!
Natasha helped us pick a new bed for our home. She was patient, kind and super helpful. We will be back to do business with her again!
Steve and Stephanie provided great customer service. This was the best and easiest furniture buying interaction I have ever had. I am also in love with the bedroom set I purchased.
Very professional, clean and great service at the Merrillville, Indiana location! Very pleased with my purchase.
We ordered a sectional and coffee table in early June. We were told it would deliver mid July. The delivery date kept getting pushed back more and more into late August. I tried calling for days and finally got through to a woman who hung up on me. So I went into the store and the manager tried to act like I was lying when I told him someone hung up on me and I didn’t appreciate it. I had to physically take my phone out (which was still on hold from calling back and driving from portage to merrillville) for him to believe me. We were told we would get a refund check within 7-10 days and we haven’t gotten it yet. So 1700 of our money is somewhere in limbo and you can’t get a hold of anyone. Tried calling corporate and they act like they have no idea what’s even happening. The manager said he would send us a confirmation email for the refund and we didn’t get one so we had to Make ANOTHER trip to the store just to have the man send us a confirmation email that he said he would do. This business is absolute garbage. Go to value city.
I was originally at the Highland store but nobody waited on me after looking through the store ( small selection) We drove over to the store in Merriville As soon as we walked in Sam G. Asked if he can help, I asked him about 3 pieces of furniture (I knew what I had wanted already) he showed me the pieces and I picked out what I had wanted used my Ashley credit card in less than 20 minutes and I was done. Thanks! Sam G. MEM.
Loyal Ashley customer! Sam from the Merrillville location was so nice and helpful. Can’t wait to get my new furniture in my apartment.
They have always been a great furniture store and every time I buy or just walk in they treat me with respect and are very happy to serve you and answer any questions highly recommended.
I will never buy furniture here again. I have no kids no fogs. Have had my couch for two years in September. The mechanism under my couch isnt even attached to the frame anymore. It's the worst furniture you can buy and not worth the money.
The store was clean and the sales woman was great.
BBB finalizes the complaint against Ashley today. Over 6 months and Ashley can&'t make it right with a customer spending thousands of dollars there. Repeated delivery of damaged items, theft of homeowners property, constant runaround from the Ashley escalation Dept. Cyndi, Turyna, Michelle, Pablo, nobody could rectify all my issues. They kept responding to me and BBB that they are going to fix the problem over and over. Just a big business selling so much crap that a few issues don&'t matter to them. Save yourself the headaches and buy elsewhere even if it costs more. You will save yourself the frustrations and wasted time. I&'m almost 50 years old and this is the worst I have ever experienced. Badly assembled top of the line sofa, gouges, dents, scratches on wood. Refuse to inspect the replacements before delivery so kept sending damaged crap to me. 6 months to get it all fixed or replaced. Still never got my stolen property back either.
My salesperson was knowledgeable about his furniture and really nice. I haven’t gotten my furniture yet so I can’t speak to that but I’m looking forward to it. They struggled a bit with a newer computer system making the ordering process take some time but hopefully they work out the kinks and get more familiar with the system soon.
Stephanie was great!
Sam was a great help. Went out of his way to make sure the furniture would fit right. Very pleasant to work with!
We ordered several items from Ashley Furniture in Merrillville. The first two were delivered with no problems. The chair we ordered was to be delivered on 6/26. They left a message the night before stating the delivery was cancelled and if we had questions to call a number. I've been trying to call multiple times a day and can't get through. Went to the store on 6/29 and the lady I talked to said NOBODY was available to help me until 7/1. I told her I needed a phone call to get some answers to find out when and if our chair would be delivered. She promised me she would have someone call me within 30-60 minutes. Two days later still no phone call, still can't get through via phone, message or email. We also ordered a desk. No word on that. Wondering if we'll even get it this year.
I had an awesome time in Ashley Homestore three weeks ago. I purchased a beautiful blue sofa for my new apartment. I wasn't attacked when I walked in but warmly greeted at the door & pointed in the direction of my interest. There were several beautiful items I could be interested in, in the future. Every sales associate was helpful & I can't wait to receive my selection! Thanks Ashley for another purchase. A returned customer.
I bought a bed and it was supposed to be delivered with a week now Ashley is saying it's on back order they can only deliver the base And not the Matteress it's on back order. I am having the hardest time getting my full refund. Ashley Employee like Cynthia is very Unprofessional, rude and ignorant. I will never order anything else they will never get my money. The Merrillville location you can't get a contact. This is RIDICULOUS
My experience in the store was absolutely amazing. However, trying to get ahold of anyone to get a technician out is horrible. I first tried in May with texting asking for someone to call me. No one did. I’ve been trying for the last 2 weeks to get a hold of anyone to talk to on the phone. I understand that there will be higher wait times, and you more than likely don’t work on weekends. Whenever I call the store after 8 minutes of holding it hangs up on me. This happens EVERY time I’ve called the store. There is no voicemail to leave a message either. I’ve tried to call the 1-800 number (even though I did buy in store). I called on a Friday, so I waited until the following Thursday to call back. At this point I just want to talk to a human. I’ve left 2 voicemails with the 1-800. No one has called me back within the 48 hour period like the voicemail stated. This is very frustrating. Specially because I’m still paying on the furniture that broke, and we paid extra for the care plan. We will not be buying anything else from them ever again.
Shay did an amazing job with being honest and giving us time to find what we liked! She explained everything to us and did not rush through the process! Can’t wait to have the new furniture in our home!
I’ve literally been calling the store for over 30 minutes and no one even picks up the phone. I called and was on hold for 15 minutes listening to the automated system without anyone picking up the phone, hung up and called again. Press all the different selections hoping someone will pick up the phone sooner then finally just gave up. Absolutely ridiculous
Salesperson was very helpful and very nice oh, she was very knowledgeable answer all of our questions, pleasure doing business with them. Carl
I went there to buy bedroom furniture and Natasha was very helpful, courteous, and she made me feel welcomed there . I would definitely go back there for anything else.
Worst customer service I have ever experienced. First my furniture order continues to be pushed out later and later. And not by days! MONTHS!!! When trying to call to talk to someone at the store no one ever answers the phone! Then when promised a return call nothing! I will not purchase again from this store.
Nice items. Couldn't resist.
I had a terrible experience with Ashley Homestore. In April I purchased a bedroom set online. The purchase was shown on my Ashley account and the money was charged to my card, but when I checked the status of my order a week later I learned that the order was never placed. It took me a whole day to finally speak with someone. When I finally got the chance to speak to a representative I was informed that the order wasn’t placed because “For some reason Ashley’s system doesn’t like iPhones.” Therefore, I had to go through another daunting process to try to get the charges dropped off of my account. The first week of May I went into the store to purchase the same bedroom set. I had a delivery date of June 16th. On June 12th I received a text stating that my items will be delivered on the 16th. On June 16th (the day of delivery) I called the company to get the time frame for the delivery. I was informed that the delivery date was changed until the end of June! I didn’t receive a phone call to tell me about the changes. After that, I went back to the store to purchase mattresses for the bed. I was given a delivery date of June 30th. That date has now changed to July 9th. In addition to that, The bedroom set date had been changed to July 10th! I wish I never purchased from Ashley. I went to the Roomplace at the beginning of June and had due item delivered the very next day! I’m still waiting for my items from Ashley homestore! I would not recommend using this company. The customer service is really bad as well as the service!
nice furniture big variety
Great service! Our salesman, Joe Smoter was very knowledgeable, friendly, and courteous. He made our shopping very easy. Thankyou
I was treated very well at Ashley after visiting other furniture stores. They were very attentive to me while I made my decision on various pieces I needed. Thanks to Natalia and Joe for their undivided attention to my needs. I WILL RETURN TO THE STORE WHEN I NEED OTHER FURNITIURE. THANKS SO MICH!!!
DO NOT BUY FROM ASHLEY FURNITURE! IT IS CHEAP AND WILL BREAK. CUSTOMER SERVICE (EVEN WITH 5yr WARRANTY) WILL NOT HELP YOU! I've had my couch for six months and already had it replaced only to break AGAIN! They will give the runaround until manufacturers warranty expires! The warranty does not cover if the couch breaks due to poor craftsmanship! Their furniture is cheap and overpriced! Do not waste your money.
My sales rep (Natasha) was very patient and professional. I got everything I wanted and more!!!!
Was a 5 star ...now it’s a 1. Every time I call I’m hung up on. All i want to do is confirm the delivery dates of my order. Can’t call the store and you can do online because it says it’s not supported and to call my store. I’m on the phone for 8-9 min every time and then I’m hung up on. No matter which option i choose. I’ve tried every option they give you on the phone and it’s the same. Won’t be getting anything from here again.
We so enjoyed shopping for the chairs we were looking for. The sales representative was very helpful, and answered all our questions. Also the salesperson gave us time to look around without hovering over us while we looked around. The pricing was excellent. I would definitely recommend the Ashley Home Store!!
Sales girl was very friendly and not pushy. She answered all of our questions and looked up several living room sets for us. Love the furniture It is very comfortable and only taking four days to get it. Thank you for everything.
Took a while for someone to notice I needed help... the one associate saw us but never helped and another couple walked in after us and was greated with great service...finally when someone did help she was very helpful and polite everything went smoothly.
Such a great experience we went to multiple stores around the area getting outrageously expensive prices for similar or less quality. Ashley furniture was and is amazing and I’m happy with our purchase our sales women Natasha answered all of our questions and took her time with us! Very very happy with my experience here!
Went there to check out some bedroom furniture and ended up with that and new couches for a great bargain. The process was very laid back and easy. The best part is that there was no pressure to buy. I will definitely go back.
Prompt service and friendly experience. Help all the way thru application process and explained all my options.
Fathers day shopping/gift idea.Natasha did amazing!!!! She sat down with us and listened to me. With what I had pictured, what I had researched on. Even told her about a few worries for the certain item I was looking into. She took care of it all. Lots of knowledge and great experience with everything. We ended up going below my estimated budget as well. We will deft be back in the future for our furniture.
Steve was our salesperson. He was great — knowledgeable about the fabrics, gave us time to roam and explore, and was accessible if we had questions. He answered our questions about pricing and delivery and made our shopping experience very pleasant. Thank you, Steve.
Purchased a couple times from Ashley Home store in Merrillville, IN . Very helpful staff and work with you to give you the best price and financing to fit your budget. Furniture is good quality and held up to my family of 5 and 3 dogs! Very happy
Great service today
Good luck trying to get ahold of anyone at this store after you purchase. I’ve sat on hold for HOURS over the past week trying to reach anyone to get an update on my sectional purchase. No voicemail, no callbacks. Their automated phone just hangs up on me after 30 minutes or so. I’ve gotten no email or phone call confirming my purchase, no estimate on delivery date... nothing. Extremely disappointed in the customer service.
Steve S. was our salesman and he was very helpful! Took care of us and made us feel comfortable in our choices! We will be back and be sure to have him help us again! Great experience.
We ordered three pieces of Ashley furniture and two out of the three were damaged. It’s been over a week and no call or message back from Ashley regarding my damaged furniture. Every time you call your left on hold then sent to voicemail. Very bad customer service and poorly made furniture.
The salesman I dealt with was very helpful and efficient. I ended up spending around $9,000 on three bedroom sets and a living room couch. Great deal! As soon as Ashley had my money the experience became absolutely painful. The delivery tracking website they gave me does not exist. I tried using the tracker on the Ashley home page and it told me that tracking is not available in my area. I have called multiple times to get updates on delivery dates and times, I have been on hold for a total of over three hours, and I have spoken to three different reps and have gotten no good answers. SOME of my furniture was delivered today (with no real warning - only a ten minute heads-up via text message) and 5 of the items were damaged. The delivery guys were awesome and it's not their fault that the stuff was damaged before it was put on the truck. My paperwork says I should report damaged items within 48 hours and I have been on hold for 43 minutes and counting trying to do so. It's hard to report damage when no one answers the phone. Two items I ordered were supposed to be direct shipped but no Ashley employee can give me an update on if they have shipped or if they will ever ship. I have repeatedly called the local store that I bought from and they have not answered the phone for four days in a row. I absolutely DO NOT RECOMMEND buying from Ashley Merrillville. They are the typical scam store that tells you what you want to hear until they have your money. If they ignore me like this after spending almost 10 grand, how will they treat you if you spend less than that?
Customer service is horrid, spent thousands and no one - I mean no one either at the store or corporate will answer an email, return one of several messages, reach out after being messaged from corporate or apparently even answer a FB message. They have been a nightmare to deal with, they love getting your money but have no desire to help .. it has been simply a terrible experience and warn everyone to not use this store.
The experience was very enlightening and I really appreciated the customer service that was given your sales person was very helpful, definitely will be returning.
Great selections. After visiting 4 other furniture stores we ended up at Ashley furniture. The furniture at Ashley was clearly a better quality of furniture. All the other furniture stores staff was on top of you from the second you walked in the door and wouldn’t leave you alone to just look around. That didn’t happen at Ashley and when we were ready to talk to someone the staff was friendly as could be. UPDATE- Delivery was a different experience. One of the two pieces we bought was delivered broken. The delivery men told me that someone would call me within 30 minutes to let me know when the piece would be delivered again. Of course, that never happened. I have tried calling them twice and was on hold for 15 and 22 minutes respectively (their automated system does not tell you how long the wait is). Frustrating to say the least.
I ordered a sectional/ottoman (three pieces total) three months ago and paid in full in the store. With the COVID-19 lockdowns, I understand them canceling my first delivery and scheduling it two weeks later.Delivery attempt 2: Ashley&'s warehouse called me to confirm my delivery. I agreed and they said they&'d deliver my two items. I said I ordered three. That&'s when I learned the chaise was on back order but would be available &"in a week&". I said let&'s postpone one more week so we would get all three pieces. Delivery attempt 3: Scheduled for a Friday. I called Monday to verify all three pieces were there. Yes. I called Wednesday. Yes. I got rid of my living room furniture in preparation for the delivery... and get a call Thursday late afternoon: they don&'t have the chaise. I did tell them I called to confirm and they apologized. We scheduled for ANOTHER week out. At this point, I am calling customer service and opening tickets... but no one is contacting me back. I begin a schedule of calling the Merrillville store 10 times a day every day and get the message they&'re closed. Indiana has reopened by this point, and their corporate call center confirms they&'re open but also cannot reach them. Delivery attempt 4: Exactly the same as three: called twice, confirmed all three pieces were there, late Thursday I&'m told they&'re not. I have 7 open tickets with their call center and not one person has replied. My initial call was open a full month before. I still call Merrillville daily, which is what the customer service reps recommend. (Note: they say to push &"3&" if the phone call does go through or else you&'re routed back to them.) I also have requested two supervisor calls. At the time I&'m writing this review, neither supervisor has called me back.Delivery attempt 5: I get my regular &"thursday call&" saying the chaise is not there, although the paperwork states it is available in May. (Delivery was May 22nd. We were almost through May.) The person on the phone said just take the sofa and ottoman and IN ONE WEEK the chaise would arrive. I explain I was told that since April 6th and she promises this time. I agree.DELIVERY DAY: the delivery men bring the wrong-facing sofa piece. They say to call Merrillville and get to hear my tale of calling them multiple times daily for 1.5 months. They take the wrong-facing sofa and I call customer service AGAIN. NOTE: When you call customer service, you don&'t get to speak to anyone until you hold anywhere from 25-1:05 minutes first. Trust me. I&'ve called over 20 times.They apologized and state they&'re putting in an URGENT request and I&'d get a call back within 3 hours. I asked what to do if I&'m not contacted. &"call back.&" Of course I didn&'t get a call... so I called back again. This resulted in the person on the phone stating they were out of the sectional I ordered well over TWO MONTHS PRIOR.Today was the first time I reached someone in the store. I&'m told their phones were down for &"one week&". Try 1.5 months, excluding the time they were closed for COVID-19. I am now told the absolute earliest I can get the sectional is the second week in JULY. FOUR MONTHS AFTER I ORDERED IT. I asked about loner furniture or SOMETHING they can do, not only because of their constant screwups, but for the HOURS I&'ve spent into talking to their phone reps, waiting on hold, emailing sales managers (that&'s right Brian, thanks for not writing back), not to mention the WEEKS I&'ve gone without furniture. I asked what Ashley&'s policy is on this. &"Uh... we&'re sorry for the inconvenience... yeah I don&'t know why they didn&'t call you...&"STAY AWAY. THEY STILL HAVE MY MONEY AND I STILL CANNOT REACH ANYONE. Three months is long enough. I&'m heading to the BBB. (PS, look them up on the Better Business Bureau site. I wish I had prior to this disaster.)
Brian was amazing. Extremely helpful in answering questions. Not at all pushy definitely would recommend
Excited about our new purchase and really enjoyed working with our rep-- Charlie. He was very helpful and knowledgable
Brian so friendly so patient and very helpful! Husband and I are definitely thankful for the help and our purchase! We will be returning to do business with Brian again!
The sales representative, Steve, was amazing. I was able to set up an appointment with him to purchase my sectional. The store members were friendly and I assumed everyone was smiling under their face mask!
Brian was the most helpful and informative salesperson we could have asked for. We can’t wait for our new couch and will be back for more 🙂
Friendly staff, kind of took awhile but had nothing else to do. Wish it didn’t take 6 weeks to get delivery, but with the factories shut down for months... it’s unavoidable!! Can’t wait to get our new living room furniture! Update: after waiting 6 weeks we got a message that it was going to be at least 6more weeks- ended up canceling the entire order and going elsewhere- so frustrating!
Great experience, Brian was very helpful and I got what I was looking for at a good price..
So, to start they have taken money in and out of my account for the furniture literally 5 times. They delivered the furniture, left it on the front porch, would not even bring it in the house...with the "this side up".....down. After getting the furniture inside and unboxed, there is a tear in the couch. I am overall truly disappointed.
I ordered a sectional couch in early November of 2019. I have been making payments on it to date. I knew I was going to be moving so they told me to notify them of the new address. They assured me that the address was changed when I called to fix it. It was not. My delivery date got pushed back by TWO MONTHS. I got my order today. To the wrong address. AS WELL as it being the wrong furniture and only HALF of a sectional. I will NEVER do business with them again. This was an awful experience. Customer service does not help aid you in the right direction of how to get anything fixed. So as of now. I’m out 1100$ on half of a couch and the wrong fabric and color as well.
My husband and I went to this place to purchase a sofa and love seat. The delivery was partly delayed without notification that it would be delayed as a result we only received one item. We called costumer service,which really a bad one, and gave us so many excuses. We were told that we will not get billed until 30 days after our all of our items were recieved. But we got the bill before the loveseat. Since they were breaking the agreement I told them that I wanted a full refund and I will not deal with Ashley furniture any longer. But they won't give the refund because I have 1 piece and they will charge a restocking fee for an item I haven't even received yet. Their corporate office is a joke. They don't know how to do customer service. I will never do business with them again, and hope either they learn the true meaning of customer service or close their doors for good.
Their service is absolutely horrible including the customer service. It’s been over a month and they still haven’t come to fix my cabinet if you’re smart It’s not worth even walking in that store.
Samantha A. was very helpful and great to speak with. I bought a mattress that I had been needing for a while now and she was very helpful with getting me approved for their card and financing. Along with discounts with getting approved for the card, I got a great deal. Overall, I had a pleasant experience
My experience was outstanding, Elizabeth M. made that possible by providing excellent customer service . She was very knowledgeable and she treated us like family. I will definitely recommend my friends & family to go see her if furniture shopping. Ashley is very fortunate to have her as a team member. 😁
Had a very good experience at the store
Shay Gray in the Merrillville indiana store was absolutely amazing!! Thank you for the customer service!!
Joe was great and easy to work with! He moved furniture from the front of the store to the back to make sure we liked our end tables with the new couches! Above and beyond in my opinion!
Great in store experience. Last order they had “technical issues” and it took three months to get our complete order. One person in the technical support staff seemed very inexperienced and we kept “losing connection” when getting connected with her. Very happy with the actual furniture just not how it was handled getting it to us.
yes I would highly recommend Ashley to my friends and relatives.
Well we had a wonderful experience in store and picked out a great couch for a great price but it was all downhill from there... we ordered a black sectional and when they brought it, it was white we told the man who put it together that it wasn’t what we ordered and that it was wrong he didn’t speak English and didn’t really care and he left it here and I called the store and they said they would call back tomorrow but they aren’t sure if and when they can change it and I’m very displeased with this part of the experience! I paid a lot of money and it’s all wrong!
Michael was awesome, ask for him next time you come in here.
Very knowledgeable and helpful staff. Conrad answered any questions and was very patient with us. We will definitely be back.
The customer service was the best ever. Very friendly. I will shop for all my furniture there from now on. The store was very clean . You may have a customer for life. Thank you for the great experience.
Change your return policies...I will say that TK and Elizabeth were awesome. Ashley Furniture as a company though, has lost my loyal business over a simple issue that could've easily been resolved.
They have a very good furniture selection and the sales representatives are very helpful.
Best quality and styled stuff in the area!! Check it out!
Great furniture great price
Went in to purchase a sofa we had identified through the online-website just to "get a feel" and ensure the left/right arm layout was what we wanted as the website was misleading easy/fair enough right? We were met by a salesman named "Steve" at the exact sofa we were going to purchase, we noted the store price v/s online price (approx-$300 more in store) we then showed "Steve" the sofa in our cart/pricing/picture etc.... we were then told NEVER to buy any furniture online as the store would DRASTICALLY BEAT the online pricing by far-next lead into "do you want to spend our $ or your $? This was not a big issues to us so we chose to spend "your $" on the terms of 12 mos. 0% financing/fair enough. "Steve" comes back lays out the cost/payment plan (sofa was approx. $200 less online price after discounts-looks great) ok lets get this done, all ppwk-signed-credit ran 20% deposit retained-all is well at this time-we are on par for dinner etc.... NO we are not-after numerous staff gathering/including management the old "glitch in the software/computer excuse-got knocked out 1/2 way through sales order comes into play" we began to question the whole purchase. "Steve" then re-enters (after running the correct SKU on the correct sofa along with consuming time) the order then comes back with a significant increase in amount?? We then gathered our composure/looked over the sales order, pointed out the significant price difference-reminded "Steve" of the sofa in our cart online along with less cost, "Steve" makes adjustment/gets permission from management to match online price/gives a 10% discount yet increases payment terms to 24 mos to try to get to the original 12 mos/monthly payment?? At this point we came to the assumption that "Steve" had entered the wrong sofa (2-pc/not 3-pc unit) on the original sales order, another hour goes by as we tried to work with all staffing to complete order although reluctant and transfer our 20% deposit to the new/correct sofa/sales order, mind you that now with the increase in the correct selling price of correct sofa, it had driven up all other costs taxes,deposit, (not to mention "Steve" conveying original delivery to Hobart) we're from Portage-another $50 tacked on delivery. At this point I tell "Steve" you know what direction this is going-which he replies "no sweat off my back". Needless to say over 2 hrs wasted/late for dinner,from this fiasco we will not be returning to Ashley HomeStore in the near future- we will also be monitoring our 20% deposit currently being held hostage!
I went in looking for a new dining room set. Everyone was very helpful and friendly in the shopping experience especially Emanuel.
Good quality furniture and excellent pricing for their furniture. I would highly recommend this store.
Charlie who was my salesman was very nice and knowledgeable , he took the time to go over features and discounts that could be applied. He was very patient and made sure I understood everything about the purchase. On another note I walked over this store twice without even a hello normally I would have just walked out . How can you walk all over a store with at least seven people on the floor and no one even says hello.
Great prices and great service !
the quality and the deal.
New and beautiful. Thanks Barb.
The gentleman that assisted us was nice and knew exactly what we were looking for when we asked about this couch . Wonderful to work with and very polite
This was such a great experience!! Charlie helped us find an amazing sectional!! He was so nice and helpful. We will definitely be shopping at this Ashley in the future.
Sales people are awesome not pushy and very helpful. We had Brian Luckritz as our sales rep. He went above and beyond to help us. He moved furniture from one area to another to try and find the perfect match in a recliner to go with the two loveseats we purchased because I didn’t like the one that came with the set. Very helpful, would highly recommend
Very Nice Sale Person. Cristy Very Patient Pleasant Professional And Warm Personality
We had a great experience at this location today. The salesman that assisted us was extremely friendly and helpful. I will definitely visit this location for my future furniture needs.
I really love the rug and recliners I got.
Me and my dad walked into the store in Merrillville,Indiana this afternoon and a smiling young man came up and asked us if we needed any help finding anything. I told him about the bedroom set that I saw online andhe knew EXACTLY the one I was talking about. He lead us right to it. The picture doesnt even do it any justice. He told all about the financing and about the deal on delivering. He was EXTREMELY helpful to all our needs. We even got more than what we just came to look at. But we needed it all for our new house that we are getting ready to move into. So me and my dad THANK YOU VERY MUCH for being such a help today. You are a great asset for Ashley Furniture to having you as a salesperson. If and when we do come back you'll be the one we look for. You do your job very well.😁 Thanks again, Tracy and Thomas Sutherlin.
Great sale and Sylvia the bed doctor did great.
Worked with Stephen Jett...great service! Can’t wait for my new furniture to arrive!
This store had a great selection and the employee we had helped us save alot and helped us find a better mattress at the same price
Ashley furniture takes the cake as the worst furniture store in history. No customer service whatsoever. I set up a mattress delivery for Friday between 4:45p - 7:45p so I could be sure I'd be home from work. I got a call on my cell at 1:30p from the delivery driver stating he was almost at my home. I explained to him that I am at work and I wont be able to come that early. He asked how soon I could get there and I told him 4:45p. He proceeded to LAUGH loudly with his partner and said yeah right, I'll be home by then. I said sir I can't just leave work in the middle of the day for a delivery. He said then it looks like you wont be getting this mattress. I called the customer service number and the store, was never offered any reconciliation or any solution. I asked for the corporate phone number and they said they don't have one. Ashley has lost a long time customer today.
Natalie was very pleasant to deal with and very patient with me also. Over All experience was great.
I was so nervous at first going into the store But my sales lady Shay was so nice she made me me feel so comfortable about my Purchase..
Had a great experience. Picked out what I wanted and it was a simple process to get it ordered and paid for quickly.
Thanks for the 3 free tables and 4 pillows! I bought a sectional on clearance and they still gave me stuff!! :)
I bought a coffee table and the matching end tables during their Presidents' Day sale. When we paid I was thinking about getting the protection plan for it in case the glass breaks bc our cat runs into things and my mom really liked the tables. The manager said it wasn't really worth it so my mom said not to get it. When we got home and cleaned the glass, the glass had a big scratch on it. The wood had also been touched up and when it was polished showed, but that's easy to cover up. Since it was on clearance they said there's nothing they can do. My mom is really disappointed that they didn't disclose the fact that it was damaged. So if you buy anything from there check under the decorations they have on the tables bc it's probably hiding a scratch or something.
Natalie helped me tremendously, by getting the best deal she could! Definitely would recommend Ashley’s!
Sylvia Walker is an excellent Sales Associate. We saw a Sofa/Loveseat at another Ashley store and the Sales Associate didn’t explain the furniture to us. When we went to Ashley in Merrillville, Sylvia explained the end tables and the arms on the furniture we didn’t know about. Great experience! I also learned a lot about pairing everything together when you enter a room and decorate.
Natalie was a great help with a situation we had in purchasing our dining room table. Great customer service, and the products at Ashley are incomparable to the others in the area. We had been searching for a dining room table for months, and this was exactly what we were looking for. Thanks Natalie (and Sami)!
great salesperson quality furniture, good price!
Peyton the office manager was very helpful and answered all of our questions. Thank you for a great shopping experience. Rose
There is northing greater than excellent customer service! Thank you Conrad Kerosky!
great service at a great rate
Our sales rep, Joe was very helpful & explained how the store was set up according to what we were looking for. He let us browse around & answered all of our questions before we made our purchase. Quality was great & prices were reasonable.
Had bad experience with this store! Defective products and horrible customer service! Never again. Go to Indiana furniture in valpo! They are amazing
Our guy Anthony from Merrillville was amazing and very patient.
Great experience, went in for an oversized recliner, and left with a chair and new bed. Worked with us and prices, we left with what we wanted!!!
Charlie was very patient and attentive to our needs. Thanks for a great experience!
our sales person Steven Sprouse was more than helpful. He helped me and my fiance find something in our price rang and helped us with a payment plan that was easy for us to commit to. Was an all around nice guy talked like we were friends amd just made us feel great about being there. Thank you Steve for all your help you were awesome.
I went to Ashley in search of a sofa and Steve helped me find the perfect fit! He was a great help, very informative, and all around a person I will definitely be back to buy furniture from. Highly recommend working Steve at Merriville, IN location.
Picked out a beautiful dining room table at a great price.
Ok nicestuff
I recently moved to this area with my husband and we were looking around at various furniture stores for the perfect couch to complete our new home.We were pleasantly impressed with not only the prices but also the selection of quality furniture at Ashley Home Store! Originally we found that the prices online were cheaper than in store, but they honored their price match guarantee and lowered the price of our couch by $300 to match the online price! Above all we were very happy with the employees at the store, we worked with Elizabeth and Shay who made us feel comfortable and answered any and all questions we had. The entire experience was easy and enjoyable! I would highly recommend this store to anyone looking for a certain piece to perfect their space!
I enjoy shopping at Ashley Home store because they have beautiful and durable furniture
I went into Ashley Furniture today, looking for a Sectional couch. Elizabeth Greeted me as I walked in. She had this Wonderful Smile and Eager to help me to find what I was looking for. She showed me Several beautiful Living rm Sets that Suited my Style Very Well. Very Impressed! Such a Great Asset to Ashley Furniture. I Most Definitely will Be Purchasing More Furniture! I Can't Wait To Get My New Furniture Delivered!!! Thank you again!
Terrible service all the way around,will never do buisness again!
Elizabeth was are sales person! She was very knowledgeable and friendly! Definitely go back again
Conrad and Natasha went above and beyond to help us with our needs. They were extremely knowledgeable of all the bed options. Extremely pleased.
Not happy at all. 4th delivery & still screwed up. Told them to just refund but of course no returns. 😡. Never will I buy from them again.
our sale person was wonderful. very patient with us as we thought about what couch would go with the right entertainment center as she showed us all the ones they had around the store.
the prices where good and the people were friendly
My wife and I purchased a tempur pedi bed with the adjustable frame tonight along with living room furniture and a dining table and chairs. Elizabeth was our sales person and I have to say she had more knowledge than we thought possible about the bed and all of the furniture. She was very kind and patient and knowledgeable. I will definitely be shopping at Ashley more often with employees like Elizabeth to make you feel so welcome and not pressured to purchase. We planned on purchasing all of our items before we entered the store but if she had been your typical pushy in your face sales person we would have looked elsewhere.
i love it there everyone help me out no rushing and i had time too look round at what i need it for my house
I would recommend that no one shop at Ashley Furniture! Their customer service is horrible and I still haven't received the entirety of my order, 6 weeks after the purchase date.
They were very professional from the very beginning and explained the layout of the store very well. They were very friendly and never pressured us to buy anything!
We had a great experience. We saw a lot of living room set. Beautiful but found the perfect one for us. Thank you Anthony for your help.
Anthony at the Merrillville location was very friendly. He kept checking on us while we tried out different couches. Would definitely recommend going here for furniture.
Stopped in today with my wife to look at mattresses and living room furniture. Elizabeth was extremely helpful and knowledgeable. I would recommend anyone looking at furniture to stop in and ask for Elizabeth! Great experience!👍
Myself and my family have had excellent experiences. The furniture we purchased was fair on pricing 0% interest for 12 months and easy approval financing. The best part is the payments are convenient low monthly payments The furniture is great quality and was assembled upon delivery!
Just bought an awesome bed and upholstered headboard! We were very impressed with how knowledgeable the salesperson was. She let us know all the options and didn't push the most expensive. We also ended up buying a kitchen table because it was reasonably price and round like we need. Lastly and most importantly, she did not hover or bug us let us browse at first...helped her make a sale! Plan to return in the future for more funiture!
Recently we have gone to several Ashley furniture stores but nothing compared to the customer service experience at Ashley Furniture in Merriville, In. As soon as we walked in Ashley greeted us and was very polite. She answered every question we had regardless if it was the same one, very patient. She had great taste and showed us a coffee table that would go great with our sofa. Just overall the experience was great! I definitely will go back in the future for more and would recommend anyone to go to her! My husband and I can not wait to get our new living room set!
The people were very helpful and friendly. The prices were fantastic !
I highly recommend Ashley Furniture this experience was thanks to my salesman Anthony P. In 2019 I fully furnished my family room and bought a new kitchen table. Anthony was very helpful and knowledgeable, he allowed me time to shop, answered all my question and offered thoughts and suggestions; was NOT pushy at all. Great personality and great conversation made the shopping experience less stressful as we all know it can be when making a large purchase. Now in January 2020 I purchased a new mattress and box spring; I knew I wanted to go back to Ashley to make purchase with Anthony. He worked with me on the best mattress in my price range and quality. Another great shopping experience with Anthony! Highly recommend Ashley in Merrillville IN; ask for Anthony P...he won’t disappoint
Our salesman Conrad was awesome! He helped us through many questions quotes, warranty and delivery. The store was very welcoming and no one was pushy! A solid 10 for Conrad and the store!
I recommend this location 100%! I worked with Steve who helped me pick out a living room and bedroom set. He was so personable and helpful and makes sure you get the best deal. Ask for him if you go in, you won’t leave disappointed ☺️.
Ordered a living room sectional and dining room table/chairs. Was back ordered for weeks and they never told me. Finally came in and sectional was damaged. They ordered replacement with no hassle.. was delivered a month later and new set was damaged. Reordered again, arrived damaged. This went on for 5 deliveries between August and January. Totally unprofessional and the warehouse obviously doesn't care what they send out to customers. Even the deliver guys were shocked and said Ashley has gone downhill. After hours of phone calls I am now getting a full refund and they are coming to pick up the original damaged furniture I've had in my living room for 4 months. Complete joke. The dining room set it ok, it was a piece not in store and had to order from online and the 'rustic' look to Ashley means there are holes all over it...I am still keeping it because it is a perfect size and color (grey) but I would suggest not ordering until you see things in person. You could not see these holes from the online picture but they assure me that is the intended look...
I had a good experience with sales consultant Stephanie Conway.
Very helpful and great product however, went to pick up and all items were not there. Ashley corrected by delivering the last item without charge .
My husband and I had most pleasant experience at Ashley home furniture store in Merrillville Indiana. Natalie went above and beyond to ensure that we found the sofa and end tables We wanted. She helped us in any way that she could and we couldn't be more happy. To day is January 17, 2020 and we received their furniture this morning and it looks beautiful it fits perfectly thank you Natalie we appreciate you so much
The employees are extremely helpful without being overbearing. Anthony Pietrzycki was our salesman for this shopping experience and did everything to accommodate us.
The service was great and will come back again and again.
We had an amazing experience! Elizabeth was happy to help us and very helpful too. Thank you so much Elizabeth, we recommend her 100%.
We had a great experience with our salesperson Natalie Lombardo. She explained everything about our purchase very well. She was courteous, friendly and helpful. We actually talked about other things not related to the furniture. So if anyone goes to Ashley Furniture in Merrillville, Indiana ask for Natalie. She was awesome!
I went to the Merrillville Ashley location to purchase the final pieces to complete my home and, as always, left happy! This was my 4th time purchasing from this location! Shanay knew I was expecting two different orders to be delivered from my previous visit, and she checked to make sure everything was scheduled to come on the same day! Had she not suggested doing so it would have been a mess as I would have been out of town one of the days! She fixed it before I left the store and saved me a huge headache!
Dee was amazing, courteous and patient with us. We told her what we wanted, and she lined us up. With past experience shopping here and purchasing being sad, she truly changed our mind about coming back.
Anthony P was knowledgeable about products. He gave us space while looking around but was there when a question was needed. Great experience! Good sale prices and financing plus a Great sales rep...thanks!
I would recommend Ashley HomeStore my salesperson was very helpful all 3x’s I went to the store to purchase my furniture. I didn’t have any issues with delivery or financing and I love my furniture as well very good quality and it looks beautiful.
I had a good experience with Natalie and Brian. Shopping for furniture is overwhelming but they made it easier for me with every item, very patient and not pushy. Even tried their best giving me the best deals. Natalie easy to talk with and very knowledgeable,I would ask for her again. Just waiting on delivery now.
The entire experience was great. The salesperson was helpful, professional and very patient with us. Each encounter with Ashley has been very positive.
Helpful saleswoman. We found online deals for Ashley and she matched the lowest price and warranty.
The salesperson ( Sylvia Walker ) was great.
My spouse and I went to Ashley HomeStore to look at sectionals. The showroom was beautifully arranged and had a very nice selection. Our salesperson, Conrad, was attentive without being pushy. We found the perfect roomy sectional that fit our family, livingroom size and budget. Ashley had good financing options, and we got the sectional we loved plus an ottoman...all at 20% off! Their 20% off sale runs through January 6th. So get in while you can.
Everyone was very sweet and kind ! Great customer service especially Natalie & Anthony, Made my Husband & I feel very comfortable with our purchase !!! Would definitely recommend to anybody 👍☺
I love Sammi! When I went to Ashley's I was shopping for a new dining room table! She went the extra mile and showed me some nice beds when I told her I have been waking up with some serious back pain!! She was the best sales Rep!
NEVER will I buy from Ashley again!! Customer service sucks and no one could help with a simple problem. a 1 star is actually toooo much.
The sales guy was very pushy. didn't like that at all. i wish i remember what his name was. won't be coming here again
Our furniture was scheduled for delivery on Dec 10, 2019 (Tuesday). Im waiting waiting waiting... No call or text. Nothing... By 1:30 pm I decide to call Ashley. The rep tells me my furniture is not in so they moved my date to the 21st of December. "Do u want it on the 21st"... Imagine how I wanted to respond but I understand hes doing his job... Keep in mind I moved the old furniture out and my wife is hosting her xmas party at the house on Friday. I have to take off work. I guess its holiday season and once they get your money then the hell with you.... They make a great sales pitch in the store but once you've committed...
very nice place with good furniture. went there and got 2 recliners and a lift top coffee table and assistant josh helped us and was very help full and polite. i would definitely recommend him for help and assistance with buying anything from there. 5 stars
UPDATE! I am updating my previous review on Ashley Furniture from 1 to 5 stars, they went above and beyond to fix my issue that I had and everything was resolved. Thank you so much! I recently placed an order in the Merrillville store and I am now frustrated to tears. I changed my mind within 48 hours of my purchase and was informed by my sales person that I would be charged a 10% cancellation fee if I want to cancel. The sales person had asked if I was in the market for a new mattress and I told him no, but he still sent over a mattress sales person anyways to sell me on and purchasing this mattress. I am not comfortable with this at all and felt like I was pushed into this purchase and I have to pay a 10% fee for something I am uncomfortable paying for. I would give them zero stars but that is not an option.
I recommend this location 100%! I worked with Steve who helped me pick out a living room and bedroom set. He was so personable and helpful and makes sure you get the best deal. Ask for him if you go in, you won’t leave disappointed ☺️.
Natalie Lombardo is an excellent sales person! Go see her for all of your mattress needs!
We just made our 3rd purchase from this location. Love the store! everyone is friendly but we always request and work with Anthony Pietrzyck! Super helpful and easy to chat with.
Was happy with the bedroom set we picked out,until it was delivered, and the delivery guy asked if we had super glue to fix,what he broke getting it off the truck??? Really this is what I'm paying for?? REALLLY starting to rethink buying anything else from them...And I'm furnishing a 4 bedroom home..
After months searching for the right couches I finally found them and Shey's assistant was greatly appreciated! Thank you😁
Attended to by Joshua Hogue, excellent customer service and overall excellent experience. Received ample time to pick and choose and made sure we knew everything how delivery was going to work.
Great customer service Shey Grey went above and beyond to help me will definitely return
Nice location. Great selection.
Before you commit to anything, head over to Art Van - outstanding customer service and professional (even when we shopped around and decided to go with Ashley for our couches and purchase just the dining set from art van; they said as long as you’re happy, that’s what matters!) That was not the case with Ashley. When we were spending thousands of dollars, the salesman was great, when things didn’t work for us, THE CUSTOMER, we got such a nasty attitude.....I understand your losing commission but it’s my purchase, my money. Aside from having to call 4 times (each a 20 min wait) because my call was dropped over and over again, they force you to talk to the salesperson for any inquiry on your purchase which is strange and what created the unpleasant result of this whole experience. If I would have received the same respect I did at art van, I would consider shopping at Ashley again but I will not return and I will not recommend Ashley to any family and friends.
Anthony was very patient and detailed in explaining our options. We are from out of town and decided to stop in on a whim. We found the perfect couch! Highly recommend this location.
I had a wonderful experience picking up a couch and chair as well as a couple other end pieces. My sales associate was Natalie. She was great at a job. She listened to what I wanted and provided some great ideas and suggestions. I never felt pressured to make a decision or geared towards one section or another. I will definitely be back for more purchases. She was upfront about wait time for delivery and my options for purchasing my products. She was great with my kids as well which is a plus. She made light conversations and provided her expertise when I was on the fence on decisions. I greatly appreciated working with her. I can&'t wait for my purchases to come in as well!
After waiting another 15 minutes on the phone and having nobody answer, I am disgusted with this so called customer service. I am still waiting to see a refund on my Discover statement that I was promised for a bed frame that arrived in the wrong size (we used the old one we had). The total for the two mattresses we purchased was over $3600 and we were promised a refund for one frame after waiting at the store to talk to someone who said he'd take care of it. It was not a large amount so I assume they thought I'd forget about it. I'd never recommend this store.
Went to purchase daughter new bed was told since july they have a new way of payment. You can no longer pay delivery and taxes using your ashley card. Now im here to cancel order that hasnt even been confirmed for a delivery and they say i get charged 10% for any cancellation. That no matter what when you sign off on it you will be charged the 10 percent. At the time of purchase I was never told by the business that if i cancelled I would be charged 10percent
Anthony was very patient with all of my questions and indecision’s. The shopping experience was great. I hope the delivery goes just as smooth.
Update: We were contacted, their idea of a resolution was an apology, "sorry we can't keep our promises". We ended up going across the street to Art Van Furniture. We received outstanding customer service from Anita, our new furniture was delivered as promised and everything looks beautiful. If you are looking for new pieces for your home, go to Art Van furniture! Sorry Ashley, learn to keep your promises to your customers. When promised a delivery date, your customers should not be called two days prior to find out something isn't being delivered on promised date. I ordered $4500 in furniture and was planning on ordering 2 more bedroom sets. I ordered my furniture over a month ago, so to be called 2 days prior to delivery to find out I wasn't getting my entire order is unacceptable. I am moving into our new home tomorrow, I would have liked someplace to eat our dinner. The customer service representative I talked to was rude and insincere, basically saying we were told in our contract it stated our order could be delayed, as if being told this at the last possible moment made it acceptable. I went in the store and I was offered to have our delivery fee taken off, but when I asked if they could guarantee delivery on the new date given, he said he couldn't promise anything. I canceled my entire order. You lost more then our business, you severely damaged your reputation. Don't make promises you can't keep, put in fine print that you can't guarantee delivery when promised, and you find this an acceptable way of doing business. I took the day off work to be there for delivery, I shouldn't have to take another day off for a second delivery. We should not be treated with this kind of disrespect.
great store the staff was awesome natalie was very nice when we enter the store she let us be free to look no pressure(great) i picked a set i liked and got a great discount she was very proffessional made sure everything was right. she explained all my plans and contract. tasha was also very good at her job she made me fall in with the mattress set and im thinking about purchasing one. i will be back
At the store is wonderful, but delivery service is a nightmare. Waiting 2 days now for delivery. No one calls , I had to call Ashley furniture to see if they are delivering my furniture. So far nothing. The delivery service has pushed me so bad that I might have to cancel this order... I have to take off of work for 2 days now... I will never go to Ashley furniture again.... It is not worth it ory time. I am a first responder and had to get someone to replace me.
I love Ashley but her prices are a bit expensive at times. But there is nice quality stuff.
Complete FUBAR with what should have been a straightforward purchase of a couch, loveseat and mattress set. Nearly a month later and we still don't have all the pieces. Wrong things were delivered and they want to charge us a 10% restock fee to return them! Promises made about things being in stock and set for delivery, only to find out they're not coming for weeks. Do not buy from this place, they cannot deliver on promises.
Thank you Ashley for your prompt response. My compliments to TK your salesperson, he kept his promise and worked with your corporate office, yaay my lovely server was delivered today. Thank you TK -&'Merrillville store.
Horrible!!! I bought a server September 4 I still don't have it. . after making 2 appts for delivery. &!It's in stock! It's one piece of furniture folks. The distribution center lacks professionalism and does not keep their word. Per Yared their next availability for delivery is 9/26 . . as I complained to her she says, availability has changed; your new delivery date is Oct 1. What a joke! A month after I paid? Can I speak to a manager??? She says, the manager will tell you the same thing . IDC let me speak to one. . . . she says in regards to what? what a joke. . . I ask is Oct 1 a confirmed date? She says, there are always unforeseen circumstances. . . hmmm. . . If I don't see it within a week, sadly I'm done and demanding a full credit. Store salespeople super nice but Ashley you will lose my business . Get rid of your distributors ASAP. Should have read the other reviews.
Do not buy furniture from Ashley. 2 out of the 3 pieces we ordered we damaged when delivered. Delivery guy took pictures and said we would be contacted by dispatcher. Of course we were not. We contacted them by phone they said to send pictures and they would review and send someone to fix or replace. We wait two weeks and never heard a thing. We called again and they said they didnt get the pictures. So we sent again and then called and verified they got them.. She said yes and someone would be contacting us. Another two weeks later still nothing so we call..and guess what she says. Yep.. We need your pictures. Extremely rude lady says well theres nothing we can do unless we get your pics. We said we sent them twice now and then she hung up on me. Please do yourself a favor and don't buy from Ashley. UPDATE: The response from Ashley included an email to resolve this. Well they don't respond back. This is honestly the worst company ive ever had to deal with. Like I said before.. Save yourself a headache.
If you like furniture buy it online. Made the mistake of giving this worthless store my business. Received a piece and compared to what was in the store and it was junk. Tried to return it because there is a 30 day return policy via their website and was told they do not honor that because they are a franchisee not the actual company. Buyer beware, no matter what a salesman tells you it isn&'t the tru***Update since Ashley&'s response that &"she would love to help&", it has taken over 2 weeks for someone even to get back to us and they would not do one darn thing. Again if you like furniture ORDER FROM ASHLEY WEBSITE!!! This store is not Ashley and will not stand behind the companies policies!!! BUYER BEWARE!!! You will save money online and get much better service!
I have had the most horrible customer service experience with Ashley Homestore. I made over a 2000.00 purchase on 8/12/19 and as of yet my order is still not complete. I have been getting the run around and have made over 6-7 calls, plus a store visit. I just want my rug refunded without a 10% restocking fee, but I seem to be getting no help. Shoppers beware when shopping at this Merrillville, IN store. I will never purchase anything here again!
Ok selection great service
I found the perfect TV table here!
Had a great experience buying our couch with Natalie! I took advantage of the Labor Day sale and we are currently waiting for delivery!
I was so overwhelmed with the thought of buying furniture for our new home. Natalie was so helpful. She was a great problem solver. I left the store feeling confident in the choices I made. I love Ashley HomeStore Merrillville!
I have never had a worst experience in my life than dealing with Ashley furniture store the warehouse argues with me on the quantity's that I order then when they get him there wobbly pieces of ship that were put together terribly call the store manager store manager Kaya at the Highland store vent my frustrations and she tells me that I'm talking over her and hangs up on me I call back she hangs up on me again I call back again asked for her manager she tells me she doesn't have one and was not referring me to the area manager that I can speak to about my issue. Please reconsider when you're going to buy furniture do not buy from Ashley looks great in the store but when it arrives it's not what you want or it's a piece of crapp
This location has horrible customer service. No one knows how to properly place an order or refund it. The worst experience I had at any store!
I was supposed to get furniture delivered on yesterday 8/24/19. They brought the wrong color loveseat and now the area rug that I bought is on back order until September 5th. I now have to wait until 8/31 for my loveseat. I went in to get a refund for my rug and have to wait 24 to 48 hours for that too because of their new system. This will be last time purchasing anything here. I am not happy at all with Ashley Homestore!
I purchased a headboard here and was informed it would take 2 weeks to deliver. After 2 weeks I called the store and the store informed me it would take an additional month for my order. I then asked for a refund and the store advised me there would be a 10% cancellation fee. I asked to speak with a manager, (TK), and they advised he was busy and would call me back. He never called me back, so once again I called the store to speak with (TK), and was informed he was busy and would call me back, but this is the 3rd time I called, so I won't hold my breath. This was my first purchase from Ashley Furniture and it will definitely be my last and would not recommend this company to anyone
They need to change their cancellation policy. They change a 10% cancellation fee for an item that wasn’t delivered yet and it was not a special order. Tried to talk to someone in charge. No one was able to help. They need to make people aware of this policy before they place an order not when you are walking out the door.
Ok
Great service
My friend and I were impressed with the personal, friendly service given to us by Natalie. She was patient with us and offered thorough information without any type of sales pressure. When our furniture arrived on time, we were happy with the care taken by the delivery people. Best of all, our affordable bedroom set and accent chair are beautiful and just what we wanted. This is not the first time I&'ve been a satisfied Ashley Furniture customer; I would definitely return in the future.
Natalie Lombardo was an exceptional sales lady! Fun personality, patient & professional, yet never pushing just for a sale. She genuinely seemed to care about what we wanted that would fit our needs and budget. She was also great with our 2 kids that was there hours with us! Upon our return, our children went straight to her and they all hugged. Just shows how warming her personality is! She worked diligently to find all discounts that could be applied to our purchase. Natalie also was willing to come in to work early or stay later to accommodate our schedule. Great customer service skills and can see her moving up the chain! Highly recommend her!
Natalie, was superb!! She made me and my grandmother feel super comfortable about everything. She also explained things in such detail and left no questions unanswered. Her energy was electric and the entire experience with her was nothing short of amazing. It should really be a thing there lol, call it the “Natalie Experience”. All jokes aside she’s a phenomenal salesclerk and her expertise and professionalism was more than enough to keep us doing business with Ashley present and future.
Loved all the furniture and the sales lady helped us out so much. She wasn’t pushy at all and just gave us information on each item. We worked with other sales people from the same store but they made me feel uncomfortable where she did not. 10/10 would definitely recommend she is awesome!
Beth was very helpful.
Natalie was very good and made me feel great was very friendly. Have told all my friends and family to see her.
Natalie was a great sales representative at Ashley furniture. She was very knowledgeable and helpful!
Everyone was so helpful and accommodating and helped us get all the info we make sure we needed about our purchase quickly
Natalie in Merrillville was amazing. Such a sweet helpful disposition. She helped me get the best quality for a price I could afford. She was my angel for the day! She should be teaching how to provide exceptional quality service to everyone!
Had a awful experience with them. I bought my daughter a kitchen table and chairs. They said that they would deliver it on a certain day They got there before the projected time ( they gave a 4 hour window ) and left a note on the door saying she needed to reschedule. She did. Waited another week !! Stayed home from work as not to miss them again 2 hours of waiting she’s notified they don’t deliver to her area. !!!!!! Contacted the store no manager to speak with. I WILL NEVER GO BACK !!!!
Went to the Merrillville, IN location to look at mattresses today and I wasn’t sure if I even wanted to purchase one until I talked to Anthony. I didn’t feel like I was being forced to buy something that I didn’t want or need. Anthony was very professional and knowledgeable. He had an answer for just about any question I had which made me feel at ease. The entire process felt simple and didn’t feel overwhelming. I didn’t feel buyers remorse which is something I ALWAYS feel after big purchases. I’m very happy and will definitely be referring him to others. Thank you!
Prices too high
Natalie Lombardo made our shopping experience a truly wonderful one, her manager Brian too. Thanks for all you do.
We love Scott Morris. We bought our office furniture, bedroom furniture and living room furniture from him.
Scott was amazing. Kind, informative and answered all are questions. We will definitely use Ashley for all our furniture needs.
I was very pleased with my sales person and with the delivery staff!! They were very professional and man then boys knew how to move fast and efficient!!!
We purchased a mattress and box spring and had issues with the height of the bed and our sales person Natasha was wonderful to solve our problem! The delivery was on time, in fact they were early. The customer service we have received has been outstanding!
Pick up table set
Had a lil problem with my sofa sleeper but it was all taken care of within 24 hrs hassle free with my sales person Stephanie Conway and Manager Merrillville location Thank you for doing all you do to satisfy your customers! I applaud you
Put the warranty on my table that I bought even though I didn't ask for it had to tell him to remove it furniture stores are always shady like that
Wonderful customer service and patience I will love for her to work with myself and my wife again on purchasing furniture thank you so much Natalie your "AWSOME".🙂🙂!
Natalie at the Merrillville IN home store was patient and upbeat. Made shopping and comparing stress less and fun! She pulled out beds for us to try and printing Total pricing for me to compare. She is great!!! When I need something else I'll definitely be looking for her when I go back to Ashley. Bought a sleeper sofa and a rocker recliner.
Ashley Furniture in Merrillville Indiana is a very nice furniture store. The prices are competitive with the surrounding furniture stores. The staff was very polite and professional. They offered me service and attention the moment I walked into the door. It earns its five stars. They have a very wide selection of furniture for every room in your home. The thing I like the most is they have next day delivery 7 days a week.
Scott Morris and his manager were extremely knowledgeable and created a great customer service environment while shopping for my new bed set. I appreciate the time and energy they took to make sure I got what I wanted. Fully recommend going to see Scott for any of your furniture or mattress needs!
Nice
Crysta went above and beyond for us to get us all setup with a new beautiful bedroom set and the most comfy bed I’ve ever laid on. We are really happy with our experience!
Someone else has said that one star was the least stars possible to give and I couldn't agree more. I purchased my sectional from there with an ottoman to go with it. My first piece of furniture I bought for myself from a furniture store. My experience there was a joke to say the least. Their customer service is laughable and that's being nice. I had spoken with at least 3 different managers in the last 2 years from the Merrillville location (allegedly they have switched out managers quite frequently, wonder why.) after they sent me some cushion casings and new pieces for my couch that started wearing super quick they ignored me, never got back to me, and still have not sent me everything I needed to fix the issue. I truly could not believe the lack of care for the customer. Every time I would call nobody knew what i was talking about, they couldn't even find notes or records about issues with my account half the time I would call. I have worked in customer service for about 13 years now and let's just say you can really tell when someone should not be in customer service, shut the place down and rehire a team that knows what is going on once in a while. Needless to say, moving into a new home within a few months and will absolutely not be going to Ashley Homestore.
Very satisfied with my natilee and Brian treated us wonderful loved our time there cant wait to get our bedroom set
Excellent prices on furniture
Simply put, they suck. Do NOT shop here. They rescheduled our dining set 3 times now. It's been 3 months and they just moved it back 3 more weeks before it even gets scheduled.
Update to this review: I received my 4TH end table from them that was yet again DAMAGED!! I&'m so sick of waiting for replacements that I&'m settling for taking damaged furniture that I&'ve had to pay full price for. The regional manager is only offering me a &"partial&" refund for now going on 5 months of frustration ( I purchased the original unit in November)
Great layway deals...credit available too...
Definitely ask for Joe, he is awesome!!! He is very friendly and did not hesitate to get us the best deal possible on our new couch. We will most definitely be back for our future home needs!
Told the salesman what we were looking for and the price range and he took us directly to the perfect match
Crista was a wonderful sales person. She was very easy to work with, she had extensive knowledge of the sectionals and couches we wanted, and never once did we feel pressured.
Always have shopped at Ashley for my furniture needs. Dealt with Anthony today and he did a great job working with us for exactly what we wanted included searching their online catalog for items no longer in their store. Would recommend to everyone.
The furniture is good but got protection plan for $800 and not taken care by the guardsman. So pls do not buy protection plan cuz salesman make commissions on protection plan more than furniture so they will try to sell protection plan with false promises. BE CAREFUL.
Customer service needs a lot of work!!!!
Decent prices like the one I went to when out of business
Joyce plowman was very professional and knowledgeable. Would recommend her service to all my peers. Very good experience. Five star rating.
The service was horrible. Not once did we get greeted, we we’re trying to buy a few bedding sets but no one came to help us. We walked and waited for someone but instead of helping us they just walked passed or was sitting on their phones. We asked if we could get someone to help us but no one ever came. Not coming back.
Great store with large selection of products arranged by design motif making the shopping experience very easy! My favorite part of shopping at Ashley was the staff and their willingness to let my wife and I browse the store without breathing down our neck. We were lucky to meet sales associate Joe Smoter who did an awesome job checking in with us and answering the questions we had. Joe did such a good job that we made sure we returned to purchase our new sectional from him! He explained the process clearly and made sure there were no surprises. The couch was delivered on time and the delivery team was extremely friendly as well. We love our new sectional and will be returning to Ashley next time we are in the market for furniture!
Our family just purchased a new couch, love seat, sofa chair, kitchen table, mattress, entertainment center & bunk beds at the Merrillville location. We shopped every furniture place in Northwest Indiana. We found the best deal & quality furniture at Ashley. Krista took great care of my family was amazing to work with. She never pressured us. We love our new furniture. Thank you!
Excellent service. This is the second time we've worked with Scott Morris. Scott was knowledgeable about the products we purchased and is willing to spend time answering our questions without any high pressure to buy.
Natalie Lombardo was great. Very helpful and knowledgeable. She is a great asset to your business.
Natasha kubizewski is the best salesperson at this store! She is very knowledgeable about tempurpedic mattresses and set me up with the perfect mattress.
Scott was truly helpful, knowledgeable, and an all around great person in helping us with picking our couch from start to finish. Not only did he help answer all questions, he also helped us invision the furniture within our home. I highly recommend when you walk into this beautiful store to ask for Scott.
Anthony P. was an excellent salesman! He gave us an unbelievable deal, helped us find the right furniture to fit our needs, and was very friendly and knowledgeable! The store is very neat and clean with a wide selection of styles and products to choose from.
We came to the store and just asked for a leather sectional. Our salesperson Natalie went above and beyond with helping find a couch that fits with our family. Brian is a manager there and he is very kind and helped with our order as well. We will defintely be coming back for future purchases.
I was there with a friend who was shopping for a bed and they have good quality furniture at good prices
Greeted and treated well by an older gentleman. Did not like the lay out of the place. I wish the couches were more together and not so spread out through out the store. It was like a maze! Oh did we try this one? Oh wait what about this one! I think we were just here lol was weird. Didnt understand why prices or sales weren't clear. Had a few different signs and each one meant something different. Sale prices weren't visible either. I dont like looking at something out of my price range. I wanna be able to know if I love it or not.
I really wish I could rate them negative stars. For a store that brags about wanting to make their customers happy they have the most awful customer service I have ever encountered! We purchased an end table to match an existing set we already had. It was delivered and was damaged. We had to haul it back to the store for them to ship out a 2nd one which when it was delivered. . you guessed it Damaged!! After numerous calls to the store asking to speak to a manager who was either "working with other customers" or simply not returning my phone calls I finally got them to send a 3rd unit out which is defective!!!! The delivery guy said he would arrange a tech to come fix it but a week later i had no call from ashley and had to reach out myself. Again after calling and being told a manager would "call me back", 9 hours later I had not gotten any call so i had to reach out yet again at my wits end to a manager who did not care in the least that her customer was dissatisfied. Their only recourse is to send a technician out to fix it (impossible btw) and if he determines it can't be fixed i can either: 1. Have them ship out a 4th unit or 2. Get a store credit to purchase something else. Why the hell should i think any other item won't also arrive damaged and put me through the same hell again?? This store, their receptionists & managers are an absolute joke. Ashley corporate you should be ashamed of yourself to let a store treat your customers like this!
Have had a horrible experience with this Ashley’s furniture store. Order was placed over a month ago, I’ve called to speak to a manager and have yet to hear from him. They promised me furniture on a certain day and was told it was back ordered and date jumped up 3 weeks. Sales man promised return of delivery fee and other credit but cannot get a confirmation on that. Spoke to Payton and she made me feel as if I was asking for the return of those fees when it was the sales man that offered that. They will tell you anything to get the sale. Try another Ashley’s because this one is very unprofessional.
Second time buying living room set from here. They always have a wide range of products and if you're patient you can run into some pretty good sales. Joe was helpful and since they didn't have the exact set we were there to see he was able to show us examples to give us a pretty good idea of what it would look like.
Went looking for a sectional. I had 11 employees walk by me without looking at me or even saying hello. Super disappointed because the furniture was beautiful.
If I could give no star at all I would. I ordered my furniture from the Merrillville Indiana store in September with a delivery date of October 5th, till date I still don’t have my furnitures completely. I called on the day of my set delivery they said a manager and my sales rep Crysta was busy at the time and will get back to me, two days later still no call back from either manager or sales rep, I went into the store and spoke to their customer service rep at the Merrillville store she said the pieces were on back order, my first problem was why didn’t anyone contact me to inform me of this. Then she set up another date for October 15 the day came and went still no furniture, went back to the store they claimed someone called me (at they end of conversation I realized they didn’t have my number on file) but I never got a call then they said the pieces were still on back order till November. My new date came my bedroom set was delivered, but the wrong color for my section was delivered I immediately called them they initially try to blame it on me then my sales rep Crysta who I have not been able to talk to since I ordered back in September was now suddenly available and she said it was her fault she accidentally ordered the wrong color and they will get back Intouch with me. She called back and said she made sure everything was in stock and gave me a new delivery date of November 15 and offered me gift card which she never sent. November 15 still no delivery and no gift card I called again to ask then she said the gift card got returned and she will try to mail it again till date I still don’t have the gift card, but I wasn’t too worried about that just desperately wanted my furnitures. I then got a new date of December 20, the day came and another story. Got a new date of January 18 the sectional was eventually delivered in the right color, but the legs were not attached cuz the technician forgot their instruments in another state, the tech said a customer service rep was going to contact me which they did the next day while on the phone she said she couldn’t get someone in till February 7, but she will call me back to get a earlier date. Till date I have NOT gotten a phone call back and my furniture legs are still not attached. I just called the Merrillville store and they said they will try to get it resolved, but I am not holding my breath cuz the manager has still NOT returned ANY of my calls and I’ve called over 50 times. Their lack of professionalism is ridiculous and the customer service at the Merrillville store is a joke and the customer service number hasn’t been any better. I regret shopping with them since it has been one problem after the other and no one has gotten it resolved in almost 4 months, I’m highly unsatisfied and will not recommend anyone to shop with them.
Stephanie is great as well as the manager. Very happy with the easy process it was to get our furniture.
Recently purchased new family room furnishings at the Ashley Furniture store at 1550 E. Lincoln Highway Merrillville In, and just wanted to share my experience. I was completely surprised and thrilled at the choices available. My sales person Heather was super helpful and accommodating and i was extremely pleased with the final cost. When the furniture was delivered the gentlemen that delivered the furniture were awesome. They were fast and set up the furniture answered questions and very friendly. I even had to call once to change the delivery date and the customer rep was very accommodating. All around a very good experience. I will gladly go back for future furnishing needs. Highly recommend this store.
Found what i was looking for here.... although alot of Thier furniture is weak... some are good quality.
Joe was very professional and came highly recommended by my son and daughter-in-law, Andy and Mandi Kosco. Next time I’m furniture shopping I would definitely go back to see Joe! Great experience!
Last year I worked with Crysta To furnish my new home. This year I decided to upgrade my mattress and I knew exactly where to go! She didn’t disappoint! I was sure to ask for her and she remembered me and made sure I got the perfect mattress for my fiancée and myself. You should choose Ashley and most importantly Crysta!
A big selection to choose from. My sales person , Heather, worked with me and was very helpful. I explained what I needed and she was able to help me find the perfect pieces. She was never pushy which was really appreciated. I was very happy with the pricing. Some great pieces at a very good savings.
WORST company ever !!!
Dee helped me and my family the other night, went above and beyond for me and my wife. THANKS DEE! We’ll see you soon!
Poor customer service and lack of care. We recently purchased a bedroom set for over 3000 dollars. They are quick to make a purchase but after they have your money good luck. Our set was delivered and the mattress and box spring didnt fit the bed. We had to go buy something else to put our mattress on. Then we find out they dont take returns on box springs. $150 wasted, plus the 80 bucks it cost for the replacement. Then our dresser has a shelf inside which is missing one of the pegs that holds it up. Then we wait to receive our mattress cover in the mail, we called after waiting a month from purchase for them to say they cant find it on our receipt, but they will call us back. Which they didnt and responded to our second phone call by saying they will mail us one. So frustrated with this company/employees. I really dont think we will be back for the rest of our house upgrades.
My husband and I bought a couch at Ashley less then a year ago. We both work long days so we are only using the couch a couple hours at night. We have no children and our animals are kept in another area of the house when we are gone. Somehow though, the couch has developed a ton of pill balls on it and it looks like a 5 years old couch that is used all day everyday. When we called Ashley to address our concerns they told my husband there is nothing that can be done about it, yet when he asked them what they did cover they told him things like wine spills. So apparently you cannot be an honest person and call there about your couch looking horrible after only 7 months, but I can go and pour a bottle of wine on it and tell them it was an accident and they will be put here to help. That is absurd! Furniture is not supposed to wear like this and I definitely do not reccomend buying from them. Horrible customer service and warranties. Now we have to keep a sheet on the ottoman and cushions on our living room couch. So disappointing!!
I had a store credit for the Ashley store in Merrillville for a defective mattress and box spring so went there to pick out a new one. Dealt with Krysta. Because she was young, unlike a lot of the furniture sales people I've dealt with before, I expected her to be inexperienced but Krysta was very friendly, extremely knowledgeable about the mattress and other furniture we purchased. I also felt like she and her manager gave us a great deal. I was very happy with how everything was handled. Would definitely go back to that store. Only negative I would say is I would never buy another Ashley brand mattress but that had nothing to do with the actual store. We were even offered candy from the manager. Nice people to deal with!
Bill and Brian we extremely helpful and friendly with helping us make our selections for our home
Had to get our money refunded that we put down on a couch on November 23 they were supposed to deliver on January 7 cuz it was on back order went into store to make a payment on January 5 and checked to see what time window they were going to deliver on the 7th then we were informed it was still on backorder and would be delivered in February and they never notified us at all we found out when we went and paid another payment they had 1000 dollars of our money at this point and no product and being told we would have to wait almost 3 months for our furniture was ridiculous I would not recommend them to anyone at all
Joe Smoter was our sales person from the Merrillville office. He provided great advice when we shared our needs and was able to find a living room set that met all of our wants/needs within our price range. The order was smooth, quick and easy. This was our second time working with Joe, and we will continue to come back to him with our furniture needs!
Our shopping experience was amazing! But our delivery was awful. They said they would call us 2 days before delivery and all they did was send a text message. They said that delivery was supposed to be from 9:30am-1:30 pm which is not bad it's not too early since I have a baby that wakes me up at night and I hardly get any sleep, well the day of delivery I receive an automatic phone call at 7:30 am saying they are on their way already to expect them at 8:30! Couldn't go back to sleep once I hung up the phone ! They got here at 8:30am and they were messy. Garbage all over the place and they didn't even wait for us to check out our furniture to make sure everything was ok with it. So overall store and employees amazing!! I give them 10/10 but delivery 5/10
Our shopping experience was amazing! But our delivery was awful. They said they would call us 2 days before delivery and all they did was send a text message. They said that delivery was supposed to be from 9:30am-1:30 pm which is not bad it's not too early since I have a baby that wakes me up at night and I hardly get any sleep, well the day of delivery I receive an automatic phone call at 7:30 am saying they are on their way already to expect them at 8:30! Couldn't go back to sleep once I hung up the phone ! They got here at 8:30am and they were messy. Garbage all over the place and they didn't even wait for us to check out our furniture to make sure everything was ok with it. So overall store and employees amazing!! I give them 10/10 but delivery 5/10
Recently purchased a bedroom set from Frank Villagomez.He was very helpful and patient with my husband and I. His kind and attentive way made us feel comfortable buying from him. He explained all the terms and was truly honest and sincere. We will certainly go back to Ashley and ask for Frank.
Maria was amazing. We went shopping for a rocker/recliner and came back several times. She was extremely patient, pleasant and helpful. She answered all our questions and we never felt pressured into making a decision. We had a very good experience and I highly recommend her!
Purchased $8000 worth of furniture from the Merrillville, IN store in August 2017. What should have been a half hour purchase since we had come in previously and picked our furniture with an employee turned to be 2 1/2 hours since that employee was not there on the day of purchase, and they apparently do not keep estimates in the computer. The lady we ad this day had a hard time getting our order together. Should have known to just walk away, but I am a glutton for punishment, so decided to purchase still after the store manager stepped in and helped out. Furniture was delivered In three eliveries over the course of about a month, with one piece damaged adding a further delivery. Another piece broke, the seat collapsing shortly thereafter. Finally had a tech out December 18 from the $300+ warranty I purchased, after several phone calls to get it scheduled. He said the piece was non-reparable and needed to be replaced, and that I should receive a call within 48 hours. He showed me the piece. OSB plywood with a piece of fabric stretched and stapled to two furring strips attached to the OSB for support. He also wished me luck, saying Ashley is terrible and will make getting a new piece difficult. I thought he may be joking. He wasn't. No call. Have contacted GBS, Ashley customer care, Merrillville Ashley and still no resolution on a piece of a sectional that costs about $300. I would return every piece if they allowed it and spend my money elsewhere. I am ready to just burn the entire sectional and just go spend money elsewhere, and get something of higher quality. A simple exchange would be nice, but since I went through the warranty center, Ashley cannot do anything. This has been going on since late October/early November. Spend your money elsewhere. Believe me, don't believe me. I don't care. Just remember this when it happens to you.
Crysta was very patient and helpful. We will definatly be back to shop because of her.
Great store! Definitely recommend!
Nour was our salesperson and she was absolutely wonderful. We were in to select a new mattress. We had purchased an iComfort mattress less than 2 years ago, which sagged terribly. Ashley Furniture gave us a credit for the price we paid. Nour was very knowledgeable and honest in helping us select a different mattress. We highly recommend her for a superb salesperson!
Phenomenal positive atmosphere, associates very knowledgeable and not pushy!!
Had Great experience
Great experience all around! Our sells consultant was super friendly and very helpful! She went out of here way to make sure we got the best deal possible. The manager there was also great to work with. I highly recommend shopping there.
My fiance and I just picked out a new sofa at Ashley HomeStore in Merrillville. Natalie greeted us and helped us through the process of purchasing a sofa that we fell in love with. She took great care of us and was by far our favorite person that we had talked to out of any of the stores we visited this past weekend. She was incredibly helpful and very patient with us as I am someone who doesn't make decisions quickly. We're extremely excited for our new sofa to arrive and couldn't be more grateful for the help we received at this store!
Anthony took care of me. Worked well with answering all my questions and I had many. He was terrific! Thank you for making my buying experience so easy.
Really nice staff ! Beautiful furniture
THE most refreshing salesperson ever Anthony P. No high pressure, no following me through the store. He was available for questions and very knowledgeable of the showroom floor. He actually made this a pleasant experience. I highly recommend Anthony.
We bought two pieces Bed and Chair both good quality, we had a good assistance she did a great job. We will go back.
She was very nice and helpful. Even helped out with my son as we finished up our paperwork. I would definitely deal Ashley’s Furniture because of Natalie again.
Love my furniture. Great service.
Prices can change from one day to the other. They are not very flexible on price. Their in-store prices are usually more than the internet price. Delivery is overpriced at $300. Managers just waste your time. They do not offer good deals. Protection on furniture has many complaints including claim denials. I would avoid this place like the plague.
Worked with a guy named Tyler very kind, professional, and quick with getting everything situated. Loved the bed set options!
Good service, and quality furniture. Then a scam of a warranty sold with my furniture, no help from Ashley. Not falling for that again.
Ashley Homestore has been amazing. Ladona Lucio has been phenominal n helping me figure out everything. As a 1st time buyer from Ashley, I could not be more amazed at the service. *UPDATE* forgotten I had posted a review. Upon my last payment, they decided I owed an extra $200 that WASN'T originally part of the price. I paid a total of $700 for a queen bedframe (no mattress included) and a dresser with a vanity mirror. I did a 90 days same as cash deal and paid promptly on time. The week before my last payment was due, I received an email stating that, instead of the final $250-300 I owed, the final bill was for OVER $400!!! I called the corporate office in Texas and the gentleman I spoke to was wonderful. He rectified the bill and I paid it off with no problem. Be careful using the 90 days same as cash. Yes it helps your credit, but watch out for extra charges your not supposed to have!
We recently purchased a sectional of a from Ashley Furniture. Natasha assisted was with our purchase. She was great! She was very friendly and knowledgeable. Overall the experience was fantastic!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
