Ashley HomeStore Merrillville, IN 46410

The manager that was on duty when I shopped today rocks. Merriville Ashley you're the best!!!!

Get service friendly staff! Silvia was great!

Shay Gray was very helpful with us today, answer all questions we had without hesitation. No hassle. Thanks shay

Dr Steve was great 👍

Pam was our sales person. We took my father to look at some furniture for his new apartment. Pam introduced herself, told us about the different sections of the store, and then let us shop. She touched base with us occasionally. She gave us an estimate for the pieces we were interested in and then we left. We went back today, asked for her, and purchased the 3 pieces. She was very professional and patient. Never felt pressure and that is great. Will definitely be back.

The assistant manager Shay was great! Answered all our questions ,helped us pick out and coordinate furniture styles.Shay also took time to go over all payment options and extras which was greatly appreciated, our experience was great so if you go to Ashley's furniture store ask for Shay.

Our sales pro Steven Sprouse in the Hobart store was very knowledgeable on bedding products and current sales. Steven’s high level knowledge and expertise on Temper-Pedic mattresses was top notch. Well done!

Went in to get a new bed. Dee was extremy helpful and very informative. Made excellent recommendations and made the whole process painless and efficient. I would recommend Ashley HomeStore to any one looking for effective staff and quality merchandise.

great customer service! they gave me discounts that weren't on their website and made my shopping experience worth it!

Had a great young lady saleswoman.

Charlie was a great sales person. Knew what he was talking about. Followed from a distance and knew when you had a question.

Great selection

Tok 3 months to receive my mattress.

Very poor customer service. Our sales person informed us that our old couches would be taken away when the new ones were delivered. Nearly 6 months later when they delivery shows up we are told that this isn't true. The driver threatened to leave since the couches were not ready and then called ashley corporate stating my wife was yelling at him. When I called customer service to complain I was bounced around several times. I finally had a lady agree to remove the full delivery fee which I agreed to, but stated I still wanted to speak to a supervisor to explain how poor the driver handled things. After being transferred the supervisor told me I would only get half off my delivery fee. NO amount of asking to speak to someone else worked and I was essentially told if I don't take the refund then I would likely end up with nothing. DO NOT BUY FROM HERE.

If only there was a 0 star option. My pregnant fiance bought a sectional in the beginning of June with a two month delivery time line. Since then the delivery date has been rescheduled three times now. After four months with out a couch Ashley cant find the other half of our sectional and has projected a potential delivery date of December. That is 6+ months after purchasing in full. Terrible service and when you call the store no one answers...

First stopped here November 2020 to ordered furniture for an upcoming house. Spent near $15,000. Natasha was great. Fast forward to June 2021 - went back to see Natasha about a guest bedroom set. Found a set we were happy with… ETA of deliver - 12 weeks. We didn’t mind waiting. Time care around and it kept getting pushed back because of missing pieces. During that time, I again visited Natasha for a desk-chair combo. She said it was 12-16 weeks out but said that my previous order can be delivered as a partial order asap. I was okay with that, just wanted to get the guest bedroom set. I went to another Ashley Store to inquire about the desk - they guaranteed I could get it in a week. They called me to schedule delivery, I confirmed that delivery and also inquired about another delivery for the bedroom set. The customer service agent confirmed both orders were to be delivered on 9/10/21. My wife took off work to be there. I got home from work and was questioned about the bedroom set, so I texted Natasha - NEVER RESPONDED. Got her attention when threatening to cancel. Too little. Too late. Went to another store to rectify the situation. Getting a better deal and getting the equipment quick. Natasha was great once. But not following up, not answering texts…. And lying about availability of products. Wow. I will not shop at this location ever again.

One of the worst customer service experiences I've ever had with any company, period. First, they will lie to you about the backorder time length to get you to place the order. Then, they won't call you to tell you it's not being delivered on the promised date until you call to inquire. Then, they won't confirm when it will even be in stock. Then, when you try to get a refund, they'll tell you they simply can't do that and that if you cancel, you'll have to start all over somewhere else, as if they care. Then, after several phone calls in which they are condescending as if you're the one with the problem and after repeatedly demanding a refund, it was finally issued. Never again.

Their customer service is lousy & their stores don't answer their phones. Customer call center tells you the Mgrs are not in and will have to call us back in 24 to 48 hrs, THEY DON'T! I called 4 times in 1-1/2 months to get our 1 yr. old furniture fixed, for the 2nd time, [2 times too many] thru the warranty that they sold us. GOT OUR MONEY but no one returns calls to honor the warranty or fix the furniture, including the warranty company. I would never do business with them again and would not recommend them to anyone else either. Stay away & avoid headaches.