Ashley Merrillville, IN 46410

Had the best time ever shopping here, Stephanie Conway made us feel like friends instead of just customers.

John was absolutely amazing!

We are very disappointed with this company, we started over a year ago when we entered the store, we furnished our whole house, we spent over 19,000 and paid in cash, our love seat was broken, they came to repair it, ended up not being able to, this took another 8 weeks before we got the sofa back, but the gentlemen that were delivery this to us dropped this off the truck, I asked if the sofa was ok, they replied it was fine. They carried it to the basement, I have a bad heart I had could not go down the stairs again, the man told me he promised that the sofa was fine. My husband came home and went down and checked it out, came up pretty upset and told I had to call them back the next day cause it was broken the man lied to me. It took me quite a while to get this fixed cause they were not going to help me cause the sofa was already exchanged out. Long story, but then they tell us they no longer make that sofa, so we had to pick out something else, cause now we find out no refunds! Only in store credit is allowed.... well they told us the 2 chairs that we ended up excepting , would be in , like 2 weeks well to this day we are still waiting for our 2 pieces of furniture..... very sad,,,, now being told another 6 to 12 more weeks...we bought a chair from value city and our chair was in 1 week and no delays, our friend just bought alot of furniture from bobs furniture and they got there's in 2 weeks.... it's been a year and half and we still do not have our yet...

We purchased around 15K in furniture from back in December. We were told it we be 12 weeks for delivery. We thought that was a long time and we understand there are supply chain issues; however it's been over 26 weeks and have been told it will be September before we receive our items. We have our doubts to say the least. We do not recommend this company in it's entirety. Ashley has done nothing to solve the issue and continue to build or attempt to build the items in Vietnam even two and a half years after the pandemic started. Poorly run and poorly managed! Shame on you Ashley Furniture!

Salesperson, Richard, was very knowledgeable ,courteous, and not pushy, at all. Enjoyed doing business with him.

Friendly and knowledgeable

Stephanie was very patient and helpful while we tried numerous sectionals throughout the Merrillville store. I did end up purchasing a set.

Nice selection and a lovely salesperson made researching and shopping easy.