Ashley | Merrillville, IN 46410

You delivered 2 pieces of damaged furniture, you have left me waiting for furniture 5 times and don’t show up, I still have damaged furniture and everyone I call won’t call me back I would. Shame on you I have names, dates etc going all the way back to July

We bought a couch 2 months ago that is pilling terribly. It began with the cushions after only 1 week and has now spread to the back cushions which are attached. The service call came out and documented everything. The stores solution is to send us out new seat covers. This doesn’t help the pilling on the back cushions which are all attached. The customer service rep on the phone said “you’re not getting a new couch.” Our intent is to upgrade to a better quality piece of furniture and pay the difference. This is unnacceptable based on the degree of damage.

I was glad and pleasantly surprised to find what I was looking for in the store. The salesmen went above and beyond to assist me. It was nice to see that Ashley is NOT following other store's by having only online shopping. A lot of customers still want to see true colors, measurements, style, and how it may match their own decor. Please do not change. Thank you.

Ivan was really nice and very informative about the furniture I picked out

We ordered furniture in April 2022, had it delivered the second week of august. The ottoman had a huge hole in the bottom and was giving in the middle. I reported both immediately, they gave me a hard time replacing it and now over a month later I still can’t get them to take the charge for a cancelled bed frame off my account. I have been nice and patient and called to try to get a hold of anyone to help, I understand everyone is short staffed and overworked. I have been lied to ( confirmed by Ashley workers) and hung up on when the person feels like they can’t help anymore. I’m so disappointed and will not be going back.

The sales person S. Walker she was awesome!!!