Ashley Store Mishawaka, IN

Got a great deal on a couch and great help from Luis

We had a great experience at the store. Top service customer service. The associates were very friendly, they helped us to get the best deals. We never felt rushed, they communicated with us very respectfully. We can always recommend this store to anyone who wants to buy something.

The "Luxury" act is just a cover for terrible service. Don’t be fooled by the high-end vibes or the greeters they hire to put on airs with accents at the door—once they have your money, the "luxury" experience ends immediately. I’ve spent way too much time sitting on hold (30+ minute wait times) just to get basic information, and going in person is even worse. The showroom is packed with staff, but almost everyone is in a visibly bad mood. It feels like nobody actually wants to be there, let alone assist a returning customer with a legitimate technical issue. They are more than happy to help you when you’re holding a credit card, but the second you need support for a product you already bought, they suddenly don't have the "resources" to help. It’s a classic case of prioritizing the sale over the person. If you value your time and expect a company to stand by their products without making you feel like a burden, go literally anywhere else. Plenty of "front" here, but zero follow-through.

My brother and I went to find him a living room set for him, his is disabled and has a tight budget, we came across a couch my brother really like, but was waaay out of his price range. Instead of watching us walk-out Basia L, sat down and spoke to my brother and I and did not let him leave disappointed. My brother did not get the over budget couch, however Basia got him approved for a whole living room arrangement all with-in his budget and an entertainment center with a fire place. My brother is 57 yrs old and never bought new furniture before our visit to Ashley Furniture. Thank you to Basia and her team, you truly made my brother the happiest man on earth. 5 ⭐️ ⭐️ ⭐️⭐️⭐️

Today my girls and I visited Ashley Furniture in Mishawaka, Luis was very helpful he helped us pick out couch and matching pieces to go along, he made the process very easy and smooth. I recommend asking for him if you visit !

Be very careful buying here, because they sell low quality 🛋️ sofa. Their excuse is “anybody makes mistakes”. They do not have the minimum concept what is a quality product. No one in the store, including the manager.

Adrian Jefferson was a great sales rep. He was very friendly and professional. We went to the store twice and he took good care of us both times. He knew the products well but was not pushy toward certain products. He was casual and did not pressure us to purchase.

This is a great place to shop. Great experience. Professional sales rep. Then the 2 guys Jordan and Austin wonderful guys who know their job - first class service

Our salesman, Brandon was great. He didn’t hover. He let us look around and checked in. He was very knowledgeable and gave us a great deal. The delivery was right when they said it would be. The gentleman were quick and efficient. I would highly recommend. We love the sofa.

We had a great time talking to and getting to know Michael Reynolds. He was very attentive and got all us information when we asked questions and was not afraid to admit when he needed help. Would definitely purchase from him again!

Taylor helped me pick out the perfect super chaise for my new house. She was very knowledgeable, and when I showed her a picture of my living room she also helped me pick out the perfect color to match everything. 10/10 service, definitely asking for her next time to help fill up the rest of my house.

I received my two recliners and end table as promised, but did not receive my sofa. It was supposed to be delivered with the recliners. From what I understand, shipping forgot to put the sofa with my shipment. My paperwork plainly shows all items are to be shipped together. Now, I am told I will have to wait until May 2nd before my sofa will be shipped. I am very disappointed with this, especially since I have already made one payment plus my down payment. Since this is NOT my fault, I believe when the sofa is finally delivered, instead of being dropped off at my front door, the delivery team should bring the sofa inside my house with NO extra charge to me. On another note, today's delivery team was exceptional and very courteous. My recliners are awesome. I put the wrong delivery date. It should read April 2nd. The folk at Ashley's are fantastic!

I have great experience at Ashley furniture! Luis was super nice and professional. He made sure we got a great price and handled everything smoothly ! Ask for Luis if you go to Ashley He is an awesome guy! Thanks Luis you did a lot for Me and my family.

The gentlemen that delivered the bed was very nice to work with. Quick and easy, explained how the bed works very simply for us.

The worst place to buy any furniture from

Such great service and really nice people. Was super happy with there help!

We went into Ashley furniture looking to replace our dining room set and we were greeted by Hope who was very friendly and welcoming. After telling her what we were looking for she showed us a few items that were on the floor but after the first set we found we already knew that was what we wanted. Hope helped us with the financing and made the whole process very easy including after all the paperwork was done she helped us add on another item that we had found! The whole process was very easy and we were very happy with the sale start to finish! Thanks Hope!

We came in at dinner time on a Saturday and we were greeted by Brandon. He was very helpful and friendly. He helped us find a dresser we saw previously that was no longer on the floor and also helped us find a rug. He also explained where your new store will be and the sister store that will be connected. I will recommend Ashley Furniture and Brandon moving forward.

Do not waste your time here. I have ordered several pieces of furniture through their moving sale and almost every furniture item has been a hassle. A certain store associate told me dining chairs could be one price this day and then upon return to order said items she tried to convince me I remembered wrong and showed me other chairs for that price. In the end I had to speak with a manager to get the initial price agreed upon. Just received the chairs and they are entirely wrong and a much cheaper set than I ordered in person. Still trying to get that sorted out. They arrange for us to pickup furniture on a certain day and then try to make us come a different day stating that it works better for them. They have ordered the wrong furniture and made us return them ourselves (having to pay to borrow a truck each time). It’s been two months now and I still don’t have all my furniture because they keep screwing things up!! Save yourself the trouble and go to your local furniture store.

Great pricing.

Great furniture at fair prices. We have purchased from them in the past and recently purchased new bedroom furniture. Sawyer was very helpful in assisting us in finding the set that was perfect for us. He was honest and fair in our dealings with him and he was very knowledgeable about all their offerings. The furniture was delivered today and we are very happy with it.

Stopped in today and met Rita! We wound up purchasing 2 rooms of furniture. Rita was extremely helpful, informative, friendly and such a delight to work with! Stop in and ask for RITA, you won't be disappointed! Thank you!!!

Great selection and everyone i talked to was super friendly and helpful even with the store closing sale!

Very helpful, great prices

Basia is the best! She helped me find what I was looking for without pushing me to buy anything. She has a very authentic and kind energy. I really appreciated her presence and support through every step of my purchase!

Hope did a fabulous job of getting us quotes and discounts on our furniture. She answered all of our questions and if she didn’t know, she contacted the manager right away. She definitely went out of her way to help us!!

Michael helped us get our furniture and for a good discount

Alex is awesome! Very helpful and knowledgeable.

Jim Carrey has been topped: Ashley Homestore managed to surpass what we all thought was the most annoying sound in the world with their current “Store Closing” commercial that exudes red and screams a noise I never thought would come from the television, but alas, they nailed it. the two guys from Dumb and Dumber would be impressed—i’d go on a limb to think they’re the only two—with this rancid advertisement.

Delivered new furniture today, Nick and Alex did a fantastic job! No issues all items were as they should be well packaged and set up with no damage. Highly recommend delivery service!

Ian and Basia were super nice!!! Ian made the experience really fun, laughed the entire time I was there.! Got a couch and a rug and a painting all within my budget. Thank you guys so much!

We kept informed of delivery time. Delivery crew was great!

Aurora was pleasant and we enjoyed working with her, she served us very well! She allowed us to shop around and make decisions without hovering over us.

If you want things done in a timely manner. Go anywhere else lol. Im sleeping on a floor for a week because this company over promised and under delivered. Do not recommend them or their services to anyone!!!

Got a great deal on a sectional! Staff is very friendly and knowledgeable

Adrian was the best furniture salesman I’ve had! He was efficient and friendly. He got us a great deal. Also, had some great smelling cologne!

Adrian was great to work with when purchasing our new couch! He was efficient, nice and got us a great deal. Would definitely recommend you go see him for a great deal!

Great experience and they were very helpful in finding the couch for us. 10/10

Michael Reynolds went above and beyond to help us find what we need! Nice and easy shopping experience.

Very polite and patient

Second purchase here. Michael took good care of us and answered all questions without the pressure you usually get in other furniture stores. Great selection and prices. Just a pleasurable shopping experience.

Michael was very helpful and kind.

I had the lovely experience and privilege to work alongside with Alexandra!! She was informative and very kind, also loved that she was asking if I was happy about my purchase. Absolutely happy with our entire interaction.

Probably wouldn't have bought anything if Adrian hadn't spoken to me.

Alexandra was amazing and patient while we worked at picking out different pieces for our new places and helped us get great deals when we were finishing up

Appreciated Sawyer’s assistance in securing a fair price for our furniture purchased today. Highly recommend.

Mike was great. Not pushy, talked to you like a normal conversation and went and got approval for pricing that met our budget.

Taylor was very helpful and friendly, she assisted us with exploring all the options available on the floor and that could also be ordered. Taylor helped us find the perfect recliner.

Our salesman was great and gave us an amazing deal. He as extremely patient and kind. Great experience!

Great customer service, good conversation and he made sure all my expectations were FULFILLED! I can say I am a happy customer thanks to Mr. Adrian.

We had a great experience when going in and Marissa made things even better with working with us from the start to the finish. If your looking for a great person to work with ask for her yourself. Thanks again Marissa for all you done for us

Aurora was super helpful and got us a great deal!

She did a great job keeping us informed and working together

Jolene was fantastic to work with! She was kind, polite, knowledgeable, and very helpful! She showed us a couch that fit exactly what we needed in our busy household - we ended up buying something we would have walked right past if we’d been shopping independently! We will definitely see Jolene for all our furniture needs in the future.

Everyone wrnt out of there way to make it possible to get the furniture that we wanted. To Sawyer, our exceptional sales person, who was caring and listened to what we were looking for, thank you. To the store manager who helped with the financing, thank you. I would recommend shopping there to anyone looking for furniture.

My husband and I stopped in there to just browse for a new couch, and Brandon was absolutely phenomenal! We ended up ordering a couch for delivery, and everything went extremely smooth. Brandon thoroughly explained everything to us before proceeding with the purchase, and we can't wait for delivery day!

Received our furniture and it looks great. Took some time to get it, but we knew that when we ordered it. Delivery was seamless and professional.

Had a very good experience at Ashley. Jolene is very helpful and knowledgeable. I would work with her anytime and would recommend her to people.

Great experience each day I went in Saturday went in looking for a bed I walked out Monday with a better bed than I could have ever imagined. The insight that Nick and Sarah provided each visit was utterly fantastic. Will be back.

(Translated by Google) Good seller (Original) Buen vendedor

Very great customer service, very respectful and well mannered.

I have a good experience buying furniture at this location.The staff was helpful and friendly.

Brandon was fun and didn’t make me feel pressured I’m very happy with my purchase

We visited for the second time the first time we bought a very nice sectional couch and we love it that was a year ago. We went back to see the sales as they are moving locations. We had Michael this time and it was nice he got us a good price on a new dining room set. We enjoyed the experience much more this time as we felt free to roam around the store and look at everything. The first time we didn't feel as free to talk around at our pace to see what all was available. This time the gentleman (Michael) helping us just kinda kept near by letting us walk around where we wanted. We may be back for the other item we debated on.

Brandon Anderson @ Ashley Home furnishings was so very helpful, knowledgeable, and very friendly. He helped with the purchase of a new couch for my apartment.

I had an awesome experience at Ashley store. Especially Adrian, he has time and looks experienced. He knows his stuff and helped me make a good choice.

Had a wonderful experience at Ashley Furniture today! Beautiful furniture displayed with tons of accents. Found a terrific saleslady with a big smile. Taylor Rodriguez has a lot of experience with tons of knowledge on fabrics and how furniture is built! Go see Taylor!

Jacob at Ashley Furniture was super helpful and amazing!!

I recently came in to Ashley, looking for a new sectional and coffee table. Joseph showed me quite a few options and ultimately I decided to purchase both a sectional and coffee table. Joseph made it a breeze to shop with!

Taylor is a very helpful employee. She helped me with my purchase and very knowledgeable about the merchandise that Ashley furniture sells.

Great experience my sale person was professional and helpful

Happy to be getting something new to sit in and Taylor was more than helpful even with keeping the kids entertained.

Basis Was amazing. She helped me find an amazing couch even though I beat her up on Price lol she took great care of us. I know that from now on whenever I need a piece of furniture I’ll come and see you. You guys want to do business with anybody I’m telling you it’s her. I’ve been in sales for over five years. Customer service is everything and I promise you she’ll come forth with it.

Cohl was very good sales person

Our salesperson, Rita Lee, was amazing! She answered any questions we had and was very well informed. She’s definitely our go-to person when we go back.

Great customer service, good quality furniture

Good customer service. Pricing is still high even though there is a “store closing sale”

Adrian J did such a great job!!! Make sure you ask for him!

Went into Ashley furniture tonight for nothing in particular just to browse, and ended up leaving with a brand new sofa !!!!! :) Cohl was amazing. Very attentive without being overly aggressive got me the best deal and even a few laughs. I must say one of my best experiences with furniture shopping. Very satisfied !!!!!

Cohl, was great to work with. Was so attentive and asked the right questions and helped us get a great deal. Also helped me load in the car! Thanks Cohl

Taylor and Ashley are amazing! They were a huge help during our buying furniture process! 🩵

Taylor was great made a new bestie😝

Brook was very helpful in assisting us with our furniture purchase. She answered all our questions and helped us make our final decision. Thank you, Brook!

Was very pleased on the choice of furniture that we have chose, & on the help we received from Brandon & the deal he got us, we are very thankful for his help.

Great patience trying to help us find what we looking for

Adrian gave us a great deal and was very helpful.

We always work with Basia Lewis - she is wonderful to work with and she remembers us from prior purchases!

Went went looking for a specific piece of furniture and we were greeted by Brooke M. Exceptional service. We had her all over the store taking measurements, and asking questions. She was very knowledgeable able all of our questioning. The whole process of purchasing and the paperwork was very easy and the deal was great! Highly recommend shopping with Ashley !

Joleen was a huge help! Patient, great to work with and gave us great advice on what would look best in our space.

We had such a great experience purchasing our couches! From the moment we walked into the store, they were incredibly kind, patient, and genuinely helpful. Jolene took the time to answer all of our questions, helped us compare options without any pressure, and made sure we found the perfect couches for our space and budget. The whole process felt easy and stress-free because of her professionalism and positive attitude. You can truly tell they care about their customers and take pride in what they do. We absolutely love our new couches and are so grateful for the excellent service. Highly recommend asking for Jolene if you’re shopping here!

Joseph was a great help in pointing us towards purchasing a new recliner and sofa. He answered all our questions and ensured we were fully satisfied.

Michael was great! He gave me the space I needed to make my choices and then made it possible!

Adrian was Great! I got just what I was looking for and everything went smoothly. A little disappointed about waiting for a random unknown delivery date of my items.

(Translated by Google) I really love shopping with Aurora; I like their service and kindness. (Original) Realmente me encanta comprar con aurora me gusta su trató y amabilidad

The guys did a great job with putting my furniture together very very happy and satisfied, thank you two wonderful guys again great job.

Jacob was very fun and put his customers at ease.

Marissa was amazing!! great customer service

Marissa was great to work with! She carefully listened to my furniture criteria and provided solid recommendations. I also appreciate her patience and industry knowledge. Looking forward to selecting more pieces with Marissa’s assistance!

Had an incredible experience with Adrian! He's the best!

Michael pleasantly greeted us at the door with a smile was extremely patient with us as we looked around, let us be & if we had any questions or concerns to let him know. We found a couple sectionals & he was polite with our needs of measuring what material we wanted, & of course my husband wanted specifications of the product & Taylor came over & was amazing at explaining the specifications to the hardware & material. They weren’t pushy at all which we loved offered water let us enjoy & sit at the sectional we were interested in as long as we liked. Gave us time to think about it. Then Mr. Bill came over to discuss a price. After my husband spoke with him & needed time to think about it, Mr. Bill said of course, & went about his business. Then after about 20 minutes I went to Taylor & told her if Mr. Bill agrees on the price we shared with her we will buy right now. All I have to say we walked out pleasantly happy with the service, the quality of furniture & the kindness of not only the 3 that were named but all of your staff had great smiles & we’ve very courtesy. Thank you Marie Weston

Our service rep Basia was well informed on the products and shared all her knowledge with us. Very friendly and helpful, not over the top! I would ask for her again.

We purchased a couch from Ashley Furniture in December. We were told the couch would be ready for pick up in the first week of January. After multiple calls to Ashley furniture; the couch was finally ready for pickup on FEBRUARY 26th (almost two months after what we were quoted). Additionally, we were told via phone call that the couch boxes would fit in the back of a truck bed, but when we arrived to pick up the couch it indeed did not fit. The workers also refused to help us load the couch and made snarky remarks while smoking cigarettes instead. Take your money elsewhere and the experience will be 10x better.

I bought a mattress from ashley furniture and it took them 2 and a half weeks to deliver and i didn’t get to pick the time. So i had to take the day off work and loose my days pay and attendance bonus.otherwise i would’ve had to reschedule for 250 dollars and still couldn’t pick the time. Worst experience ever! I wish i could give a no star rating

Adrian was very helpful! He was very patient with us, answering our questions, and helping us find an affordable furniture that suits our needs.

we had a great experience shopping furniture!

Alexandra was super helpful with finding a new chest dresser!

We had a good experience dealing with Mike to purchase our couch. The poor review comes due to slow delivery time. We were told at time of purchase that the couch would come in 2-4 weeks. It has been almost 6 weeks, and still no couch. We have called multiple times, and we are being told it will be another 4 weeks or even longer for delivery. When inquiring why it is longer than we were told, the response given is that they “stamp receipts stating 2-6+ weeks for delivery”, so they are not at fault. Adding a “+” to the delivery time covers them for an infinite amount of time, meaning I could potentially wait a year for the couch and that would be okay by Ashley standards. After being told 2-4 weeks in store upon purchase, it is very discouraging to wait the 10+ weeks that they are now quoting. It might be somewhat helpful if the Ashley representative had at least been apologetic, but instead, he was defensive and not sympathetic. Overall, the customer service for this issue has left a lot to be desired.

Lol inflated prices

Taylor was a lot of help and also the manager. Got some great deals and can’t wait to get our new furniture.

Joseph provided excellent customer service! Friendly, knowledgeable, and very helpful from start to finish. Highly recommend asking for him!

Whatever you do, don't go to Ashley!!! They messed up my order(short table and chairs vs. counter height table), I got it home, found out they ordered wrong after lugging a huge box(140 lbs)100 ft indoors, up 2 flights of stairs, and started unboxing. I called them, they never returned my call. I called again, still no return call. I went there, they said I had to pay $200 more because what I ordered was more expensive than what I got, showed proof it was the same price, so after raising my voice, they finally honored it. They wrote up the exchange, but refused to deliver it and exchange their mistake! Had to go there again, as I had no way to get it home or returned(death in family), told the gal I had to bring it in piece by piece out of the box. To get the right one, this is what I had to do! I'm disabled, right? Had to carry each piece down 2 flights of stairs, walk 100 ft to my car, load it and continue until loaded. Then when I got there, they shoved the box into my car so tight it ripped and I said I won't be able to get it out. The guy just said "That's your problem!" So I then, had to struggle to get the box out of my car and carry it piece by piece into my apartment, 100 ft inside, 2 flights of stairs, etc. I was going to purchase more furniture there, but they lost my business forever!!!!

Taylor Rodriguez you did an awesome job finding me the right fit for my needs. You helped us find the best couch and chair and you weren’t pushy and had a lot of patience with us! We will definitely refer you to our family and friends! Best sales person I’ve came across in years. Keep up the great job!

Taylor was amazing! She listened to our needs and concerns and helped us make the best decision. We have looked for furniture for almost a yr and finally found the right person to help us- Thanks Taylor! She’s a Big asset to Ashley Home Store!

Jolene was extremely helpful and shared valuable information about things that mattered as far as price quality and cleaning of material with kids and pets. She was also able to fit everything we needed into our budget. Best experience thus far. Ashley furniture is the best place to go for your furniture needs.

Went to check out deals at Ashley today,was greeted by a very pleasant gentleman named Adrian Jefferson, he was so very helpful and had a great since of humor ,which my husband totally enjoyed,😄we ended up getting a love seat at a great price thanks to Adrian who got the deal worked out for us ,was a great experience ,we will definitely be going back to Ashley to check out other items we want in the future. Thanks Adrian 😊

Nick was very helpful. He listened to everything we said and showed us the best choices for what we needed. We did walk in looking for a new bed we ended up getting exactly what we needed for a really good price. A nice experience.

Jordan and Joe did an amazing job

my sales lady Alexis was amazing, she helped us get an amazing deal

TIFANI @ the customer service desk is an All star! I called with a problem that my mother had with furniture that she got from another store( 3rd party not Ashley). Tifani more was than happy to help, she fixed the problem that was not created by them. My mother is beyond grateful how Tifani and Ashley stand behind there product! Thank you again TIFANI! YOUR THE BEST!!!

I went to Ashley furniture and had an excellent experience with Hope. She treated me like we were friends for a long time. She helped me find exactly what I needed.

Aurora did an amazing job today. She made the process effortless

Taylor did a fantastic job answering all of our questions and making sure we received the best deal.

She has shown me the best and most professional service I have ever had in a furniture store.

Marissa was very patient & knowledgeable. She helped us find everything we needed & was great at figuring out what style suited us.

Taylor was absolutely fantastic. She listened to what we were looking for and offered great options. She was very knowledgeable and helped up find the perfect couch and dining room table!

All in all somewhat decent experience. Still waiting for furniture that we ordered on January 10. After several misleading messages saying that they had the furniture at the store they explained that they had new office girls and that they were sorry. Was told that the furniture should be at warehouse this week and they would call for delivery. Just frustrating to have different people tell us different things

It was wonderful. The drivers great.

Super helpful!

The service was immediate and awesome. Everyone at the store were very friendly and very helpful! Our salesperson was very knowledgeable and was able to answer all of our questions without any hesitation! We will definitely make more purchases at Ashley's! Basia is a spectacular person and we enjoyed all her help and expertise! Ask for Basia you will thank me she will not pressure you and yet very accommodating.

Sean and Alex were efficient and pleasant. They were very respectful of our home.

Taylor was awesome an very helpful and accommodating need furniture go see her

Basia was friendly and welcoming and made us feel at ease while shopping for living room furniture. She was very efficient, professional, and thorough during our decision making and purchase.

Aurora was very helpful and friendly. She explained delivery times and date.

WHAT a sweet and caring young lady. Totally made the experience awesome.

Had a great experience during the President’s Day sale. Aurora was kind and very helpful!

I can’t rate this store higher than two stars, mainly because of how many salespeople approached us during our visit. We completely understand that furniture stores typically have staff available to assist customers, and we expected that going in. However, we were barely given a moment to browse on our own before another salesperson came over to ask questions. The staff members were polite and not pushy, but in the span of about ten minutes, just walking from the mattresses to the living room section, we were approached by three different people. This was our first time visiting, and we simply wanted to look around and see what they had. We were actually planning to purchase a mattress, but after being approached a third time, we decided to leave and won’t be returning. That said, I’m not rating the store lower because the employees were friendly, and the prices and furniture seemed reasonable and good quality from what we saw. The experience just wasn’t a good fit for us. Some may appreciate the assistance, but we prefer to browse independently and ask for help if needed. We did mention this to each salesperson, but unfortunately, we still weren’t able to browse for more than a minute without being approached again.

Brandon was helpful and willing to give us a good deal

Jolene did a phenomenal job at helping us find the perfect bed/sectional couch!

Carlos helped my husband and his family find a wonderful sofa. He went above and beyond searching for the perfect sofa and was very polite and positive. It was his great service that helped my husband purchase the wonderful sofa. On top of his excellent service Carlos and his coworkers helped my husband use 20 gift cards to use on the purchase. Carlos is a top tier employee that is willing to go the extra mile to give great service. Thank you Carlos.

Great Customer Service!

Taylor was awesome at getting us exactly what we wanted!

Stay away from the Mishawaka store. We went in during the going out of business sale. Found a set wr loved. Priced out at $3700 that included 30% off, no tax, no shipping no protection. Went to another ashley store exact same set $2200 no tax no shipping no protection. They mark up to mark down. So bad. DO NOT BUY HERE!! Bought from other store w tax, ship and protection $3400

❤️❤️

Taylor did a great job working with us and was patient while we made final decisions

Taylor was so KIND and helpful!! She was very knowledgeable about anything I had questions on! 10/10 would shop again!

Great service and super easy to work with. Taylor did a great job answering our questions and getting us a great deal.

We have had a great experience upgrading our furniture from Ashley’s with Brandon and Bill’s help. Thank you so much for everything.

5 stars for Adrian. He made the entire buying process seamless and stress-free. Knowledgeable, friendly, and went above and beyond to get me the best deal. I’ll definitely be back to see Adrian for my next piece of furniture!

Very polite and helpful salesman. Very knowledgeable and worked hard to give us a good price.

Sawyer was a joy to work with. He was very knowledgeable and answered all our questions.

Had a great experience with Taylor! She was very helpful and helped us find the best couch and bed and got us the best deal possible! If you are looking for new furniture and looking for the best experience and deal, have Taylor help you!

Brandon was patient while I took my time deciding what would be best for me. I truly appreciate his help. Thank you so much!

Go see Nicholas. He’s very knowledgeable and helps you narrow your choices when you’re not exactly sure what you want. We ended up with a FANTASTIC couch!

Luis was professional and helpful. You are lucky to have him

They even took their shoes off very respectful

Joseph was very helpful and attentive during our visit.

We bought a new recliner at Ashley Furniture this morning. Alexandra was our salesperson. She was very helpful. She was very knowledgeable and helped us to choose a chair just right for us. My husband and I had a wonderful experience shopping at Ashley Furniture. Thank you, Alexandra.

They were wonderful !! There are 115 apartments where I live and I told them how pleased I was with Ashley, they said they are going to shop with Ashley !!

We loved our sales lady

Taylor was wonderful, informative, and willing to go to bat to ensure our needs were met. Thanks to her and her team, we were able to furnish our entire apartment at a great value.

They marked up the stuff in the store by 100 percent compared to their online store and act like your getting such a good deal

Luis and Ashley were great to work with. They were both knowledgeable snd helpful.

Adrian was amazing. He helped us find a mattress for my daughter. he interacted with her and listened to what we were looking for her. She even said she liked him and talked his ear off lol

It’s beautiful and comfortable. I just love it thank you

Love the mattress! would recommended!

Brandon was really helpful and accompanied us along the entire process, making it an smooth ride! Thank you for your time Brandon and for make it a personal experience rather than just a transaction!

Nick was the best

Brook was a fantastic help. Not only did she help us land a great deal on our dream couch, she patiently browsed with us while we indecisively went from couch to couch trying to pick one. She crunched the numbers and helped us to find something that'll fit our needs. She even waited for us to come back with dimensions after we forgot to measure. Great experience and great deals!

Great service! Would recommend.

Very professional delivery and setup.

Taylor was fantastic. The service was personalized and friendly. Ashley’s deals were fantastic and saved us a lot of money! We bought enough to furnish our entire apartment and Taylor and Ashley’s made that easy and affordable

Walked in to try to find a mattress, the salesman was very knowledgeable and helpful. The issue was when the finance person came over to talk numbers. I planned to purchase with cash, no financing, but the finance guy was very condescending and bad mouthing other stores in the area. I took my business to the other mattress store across the parking lot. They were $300 cheaper on the EXACT same mattress, and didn't have to talk bad about competitors.

I purchased some wonderful furniture. I do believe it’s like smart furniture. Customer service was well I enjoyed the young man who helped me to find exactly what I wanted and then he did all he could to get me discounts. This is my first time buying furniture from Ashley‘s but I do believe I may purchase furniture from them again in the future, even though they’re only moving a few stores down

Sawyer was very helpful and friendly. We were able to browse and find what we liked and then have all our questions answered. The closing/relocation sale they had was nice!

Nicholas did an amazing job at finding something that was suitable for our family.

Great service! Jacob the associate who helped me was great and worked to get the best price he could with my budget.

My experience was great working with my sales person was nothing but great very attentive.

Jolene was attentive and knowledgeable. Appreciate you going to bat for us to get a deal! Wonderful to work with the bed salesman.. Nicholas. Pleasant experience over all.

My sales person was Michael. He was awesome and not pushy at all. Him and the mattress guy worked on giving me the best deal possible. I feel really happy that they could work it for me. Michael, I will be back to see you on the other furniture we talked about for my living room . See you then 💛

Marissa was wonderful and very helpful! So friendly and phenomenal customer service. Highly recommend

Had a wonderful experience and a great deal!

Joseph was awesome. The experience at Ashley was top notch and having sales people that are so educated about the furniture made it a 10+! We will be back!

Marissa was a tremendous help in our purchase. Was able to assist with all my questions

Went in browsing for the perfect furniture set and walked out very pleased. Adrian is a phenomenal consultant. Very helpful and helps you find the right thing suited for you. Would go back and work with Adrian any day. Thank you, Adrian!

For a everything needs to go sell. Well, let's put it this way. I went on line and found almost everything for much less then it was in store. And they were saying a minimum of 30 percent off everything. I think there are more legit places to shop.

We are very pleased with the attention we received while shopping for living room furniture. They were very patient and took the time to answer all of our questions. We would highly recommend buying furniture from Ashley.

Ashley furniture had the kindest most knowledgeable delivery guys.

Good guy, very helpful

Micheal was great to work with! Thank you.

Luis, Nick, & Taylor were all knowledgeable & provided an awesome customer service experience

Taylor was great and helped me find exactly what I was looking for!

Cohl Holbrook made the experience so much better clear with explanations and made sure to answer every question I had

We were please with our service at first. We were told our furniture would be here in 2-6 weeks. Now we find out that it will be 8-9 weeks but, of course, they’ve already charged our credit card for it. Now we’re very frustrated!

Adrian was awesome! If you want to enjoy your shopping experience you need to work with Adrian. Very knowledgeable, knows his products and the features and benefits of each one. If you want a no hassle experience with no pressure and a great deal get with Adrian.

Very good customer service from Jolene.Demonstrated the fabric cleaning sold us on warranty.she was friendly and very knowledgeable we had a great experience.

Carlos was very nice and helpful. And very patient with me while I went around sitting on every chair in the store. Thank you.

Beautiful store. Aaron, our sales person was available but did not try to follow or put on pressure as you looked. When I did have a question, he either answered right away or looked to the manager. I was very pleased. Aaron worked with me and added extras like free shopping and a to good to be warrantee that covered spills. Amazing experience. I will be back!

Great quality furniture and better prices than the compition. Ask for Basia, she knows her stuff and is a low pressure associate. Joe and Jordan delivered at the time and day promised. They were both professional, friendly and efficient. They assembled my new furniture with care as if it were their own.

Nicholas was helpful friendly and patient. I didn't make the transaction easy for him but he hung in there and we got the deal done. I'm very excited about my purchase and can't wait for it to be delivered. The quality of the items was much higher than other stores that I checked.

Excellent service and patience while i made my decision!

Good pricing with the sale going on right now, everyone that’s helped my fiancé and I were very nice and personable but knowledgeable

Great store.. great product.. Taylor’s the best salesperson..

Gray service

Joseph was a great guy to work with. He will definitely take good care of you.

Super buy on a big barrel chair that swivels, rocks, and reclines.

Basia was extremely helpful, knowledgeable and Friendly!!

Marissa was such a big help finding us a new bed!

Brandon made our purchase efficient and easy, in spite of looking for difficult to find products. This is our second purchase from Ashley and we will be back!

Brandon Anderson was very helpful/easy to work with and was able to reduce the price of my sectional by $2200! Compared to the other places we looked for a couch Brandon was significantly more personable and less pushy!

I told sawyer that I couldn't go over $1000, and even with looking at a couch with a value of $2500. He advocated for me to his boss and I got the couch for $899 before tax. Very happy with that.

We found exactly what we were looking for and Luis really helped us feel welcomed when looking around. He was very efficient and knowledgeable with the questions we asked.

We had a great experience at ashley furniture. Taylor did a phenomenal job getting us into the right couches for our needs. I would recommend this store for quality furniture and great sales people.

There was great customer service with a good environment to shop in.

Such perfect service, targeted just to our needs!

Very friendly people taylor and work with us and gave us the best deals had a great expirience shopping

Jolene was an absolute angel please come and see her

Great customer service and very helpful salesman

Marissa was my Sales agent very beautiful yet humble and very knowledgeable about products. Came in to check on a cabinet and left happily with a leather pit group and rocker. 😃 My check out girl needs a thumbs up as well. I wish I got her name. Excellent disposition and a beauty also. Eager to help with everything I needed also Excellent experience

Alex was a pleasure to buy our piece of furniture from she listened to our needs and comments she was able to negotiate a deal in my budget when all done i was pleased and satisfied with my purchase Can't wait to have it in my home to use!! Throughout our planning Alex was personable and fun great experience For me and my daughter thank you alex

(Translated by Google) I had a much better experience with Mr. Luis; he was excellent and very helpful. (Original) Tuve una mejor experiencia con el señor Luis muy excelente y amablemente ayuda

We had a great experience when shopping for new chairs. Hope listened to what we wanted and was then able to find a perfect match for us.

Taylor was wonderful! I would use her for future purchases. Thanks.

We had a great experience here! They stayed late for us so we could get what we needed for our new house. Adrian was an amazing help!!

Alexandra helped us pick out a recliner & she worked hard at getting us just what we wanted & a good deal. She also helped us to be able to buy the one off the floor because I needed it before my surgery & couldn’t wait for delivery. My husband liked mine so much we put an order in for another one just like it.

Not pushy, see Nick for a deal!

Joseph was personable, patient and kind with me as a customer. He was great to work with.

Adrian was very helpful and showed us all our options. He listened to what we wanted and he was able to find the perfect living room set for us! He was also able to get us a great deal. We don’t have our furniture yet. It’s going to take about six weeks. I can’t review that, but Adrian was great!

Nick was awesome! Explained everything well. Can't wait to get my new mattress.

Amazing, perfect, and fantastic customer service. Carlos made me feel warm and welcomed. I couldn’t of asked for a better experience

Jolene B took the time time find my purchase from 11 years ago and then helped me match a recliner to my sofa set. She was so friendly and helpful and I really appreciate the help she gave me.

Rita has always been very helpful at the store and we know her for many years- a great sales person who goes over and beyond to meet customer expectations. Thank you

Nicholas helped me today!! He did absolutely amazing and I loved his energy it was only right I made sure he made his sale and I was satisfied with the bed set I had picked out!! I would had given him a 5/5 but I have to wait on my furniture to arrive. Again, he did absolutely amazing. Thank you again Nick hope to see you guys at the new location!

I purchased a dining table shortly before Christmas and was informed it would arrive about two weeks later. That timing was fine, and I understood the delay was partly due to my own procrastination. Unfortunately, when the table arrived, it was damaged. I contacted the sales associate who helped me with the purchase, and she directed me to customer service via email. From that point on, the experience declined significantly. It took two business days to receive an initial response. Customer service requested photos, which I sent immediately. After another two days with no follow-up, I had to reach out again. I was eventually told to return the table to the store. When I brought it back, the same employee who had been unhelpful during the initial pickup assisted me. He could not explain the process, offered little guidance, and communication was very difficult. I was simply told to leave my contact information, with no clarity on next steps. I followed up again via email to understand what would happen next—whether the table would be replaced, repaired, or refunded. I was later informed that it had been repaired and that I could either pick it up or pay for delivery. By this point, I had already picked it up once and returned it once, both times with minimal assistance from staff. I chose to pick it up myself again. Thankfully, this time another employee was helpful with loading, and a young lady assisted professionally with the paperwork. Their help was appreciated. I work in customer service myself, and it was disappointing to see such a contrast between the smooth sales experience and the poor handling of an issue afterward. While the table itself is nice, the lack of communication and support when a problem arose has ensured I will not shop here again, and I would not recommend this store to others.

Excellent service representative Friendly courteous and polite Top hat to a great man and gentleman

Very welcoming and greeted warmly entering the store. Taylor was the person who helped my wife and I . Extremely knowledgeable and very friendly, parents would be proud of. She listened to our requests and guided us to what we were looking for . We bought a beautiful set. Thank you Taylor for a genuine sincere customer service experience. 10 stars for you.

Nick was great at helping me make the right choice for the bed frame and mattress I bought today. I love ashley furniture and will continue to purchase items for my home there. Thank you Nick I appreciated your professionalism.

Dave Watt was very friendly and patient with me and my husband. I felt like he was trying very hard to find exactly want I wanted at the cost I wanted to pay. Thanks Dave

The staff at Ashley on Grape Rd was very knowledgeable and helpful. My only issue was I felt pressured into purchasing the protection plan.

Walked in the door and was greeted by Cohl. He was very polite and helpful, my finance and I had something very specific in what we wanted in a couch, he was very helpful and patient with our questions the whole time and even offered me a tape measure for my peace of mind. Great guy and a gentleman. We got the couch we were looking for and will definitely go back.

Alex was so helpful and friendly!! She checked in with us regularly as we debated what piece of furniture we were interested in, and answered all of our questions!

Joseph was fantastic 😊

Carols was great at showing us different sectional options to meet our needs. Stephanie worked with us and got us amazing deal. No pressure felt at all.

Carlos was wonderful to work with while we were shopping for a new couch set. He was friendly, patient, and very knowledgeable, making the entire process easy and enjoyable. We especially appreciated that he is bilingual, which made communication even smoother for our family. He took the time to understand what we were looking for and helped us find the perfect set. Highly recommend asking for Carlos if you’re shopping at Ashley Furniture!

Nicholas assisted me when purchasing a new cabinet. He was very helpful and professional!

The team at Ashley is amazing. My sales representative was courteous, warm and efficient. I understand that she was new in her role, but honestly, if she didn’t indicated that she was new, nothing in her delivery of service indicated that. She took time to answer my questions, understood, and was patient, when I was hesitant and had 110 questions 😊. The overall experience was positive. Thanks to you Basia, your amazing supervisor, and the rest of the team who made a positive difference.

Marrisa was awesome . So helpful and gave awesome ideas . Were not even thinking of buying right now . And she found what we were looking for. So we pulled the trigger . Also loved it was not at all high pressure.

Found the table & chairs we wanted. Have to wait for them to be brought to the store for pick up. May be 2-6 weeks….. Not the time frame expected for ‘ store closing’ or ‘ relocation sale’. Hoping for quick turn around. Salesman was pleasant, personable and relatable. So far so good.

I had an amazing experience at the Mishawaka location. Luis Tolentino saw us wandering around (we had no idea where anything was) and asked how he could help. He took us to every style of recliner till we were happy. He even got us waters. From start to finish he gave us every option and situation possible to help us make the best decision regardless of price. Engaged in small talk and actually cared. Thank you so much.

Taylor was fantastic! She was friendly and knowledgeable! She answered all of our questions and we got a sweet deal on a couch and recliner!

Jolene B. was great to work with!

Sean and Alex were absolutely professional and sweet. Had delightful conversations with them about their day and so on. Great guys!

Basia gave us phenomenal service and went above and beyond to ensure we found the perfect couch for us that would fit our home. Would highly recommend shopping with her for your future furniture needs.

Taylor did a great job showing me options and helping me make my decisions. She made the process stress free and very pleasant.

Quality products and quality service

Adrian was great to work with!

adrian helped me get my dream sofa! he made the process so simple and price matched the online store for me. everything went my way and i walked away very happy!

Taylor was awesome! Very personable, communicative, and helpful. Definitely recommend

Brandon was very friendly and knowledgeable! Helped me alot.. Taylor and Adrian were helpful as well when I was there last week. good experience all around. Love the furniture!" Thank you! Kristie

Great experience. Sales staff was very knowledgeable.

Very nice and friendly!! So helpful as well

Great customer service. They assisted with our needs but then left us to look things over. So no hovering which can sometimes happen with Sale reps. Friendly, helpful and great to talk to.

For Luis Great guy, love to see bilingual people in sales and able to help a more diverse audience.

Carlos was exceptional, and a big help!

Very helpful and knowledgeable

Joe helped me find a affordable recliner. I spoke to Zach on the phone prior and he was very helpful knowing I was in a wheelchair and had to get a service to take me there. He knew I would need time to look around and try find a recliner to slide into and see if I can reach the power buttons when reclined. I never felt rushed and I did not feel like a burden. Thank you to all the kind staff for making me feel welcome! I can not wait for my new recliner to come!

Alexandra was amazing to work with! She gave us space and allowed us to make decisions without being too pushy. She got us a great deal in the end. We're super excited for our table! She even helped our friends get a fantastic sectional at a great price all in a short time! Thanks Alexandra!

The service was excellent! They were friendly and helpful.

Taylor and Luis were wonderful. Excited for my bed!

I went back to Ashley's to find a chair for my sister, who has some special needs, Bosia was absolutely wonderful. I had to have a specific type of chair, one that is stationary. She took the time to show me all of the stationary chairs and take pictures to send to my sister, as she was unable to come with me. We found exactly what my sister was looking for. Thank you so much for being so helpful and understanding.

Marissa was a pleasure to work with. She listened to what we were looking for in our living room and even helped bring the project to life with dimensions and different styles. Finally, learning we had a toddler at home, she explained the warranty thoroughly and helped choose fabrics that were easily washable incase the unforeseen happens. Quickly created the quote and was clear on the invoice and expectations around delivery. Will visit here again when it’s time to upgrade the bedrooms! Thanks again!!!

Our sales person, Brandon A., was very helpful. He took the time to answer our questions and made sure that we were happy with the selection we made.

Zach was very helpful did a great job

Brandon Anderson was very helpful with all we needed to order for our house.

Professional. Taylor knew what she was talking about and made amazing recommendations.

Very friendly and helpful a pleasure to work with

Alexandra did a great job and very helpful. She was not puchy at all. She was very patient with us. Very detailed to make sure our purchase was a good fit out living room.

Taylor was very professional and helpful. Thank you!

Wish I had the same experience as other post. Unfortunately the sales rep I dealt with turned out to be dishonest and took full advantage of a situation when I had to rest my surgery procedure. We had a house fire and would have came back for more purchases, bit when I was treated with disrespect and dishonesty, I truly wish I could have cancelled my order, which I could have for a 15% percent restocking fee, even though we scheduled the delivery for 4 months out. When expressing my concern to the Distruct Manager, he could not have cared less about our treatment. If dealing with this store...be careful of what you are told, it may be near somewhere the truth but most likely not near the truth.

We went in looking for a Matress and was greeted by Jolene B she asked us what we were interested in we let her know and she let us look around without being your typical sales person and jumping down your throat then when we found what we were looking for we found her specifically and ultimately ended up making a purchase just because of how great she was to work with.We really appreciated the fact that she was willing to help us when we were ready and not just trying to make the sale.

Very helpful

Great people!

Very nice sales person. Would buy from them again. Love my chairs. Very sturdy, nice fabric. Comfy to sit on.

Jacob was amazing to work with! He even drew out our living room to get a better picture of the small space we were working with! It was an easy experience!

3 stars based on commissioned salesperson behavior. When entering the store, clearly explained I understood how furniture was priced on tags and would seek them out if I had questions, explicitly asked salesperson to NOT follow me around the store. Salesperson tried to non-chalantly follow me through the store. The store manager, Marissa, asked if I had any questions during a ”routine round" and asked if I had questions, which I asked about a couch in a different color, which she provided the response. I purchased a couch from Marissa, however overzealous sales people make the furniture shopping process horrible.

Marissa was very helpful, nice and polite very glad we stopped here first.

Great assistance from Luis and hope.

Adrian was great and very helpful.

Sawyer was very helpful! Would highly l recommend working with him if you visit Ashley Furniture.

Jolene went above and beyond to make sure I was completely satisfied. Highly recommend her. Thank you so much, Jolene!

Taylor did a great job helping us pick out furniture for our new home. Thanks Taylor!

Zachary Rhoden was very helpful with us buying our couch we are so excited to get it

Jacob was very helpful and knowledgeable. He made it possible for me to get exactly what I wanted.

Friendly and knowledgeable sales person who wanted to sell us what we wanted and needed.

Nick & Adrian have been amazing through this whole ordeal; between meeting financial deals to delivery hiccups everything turned out amazing! Would definitely recommend!

Wonderful experience. Adrian was great, made everything easy and quick (but not rushed). Which is exactly what I wanted.

Aurora did a fabulous job helping me pick out a new coffee table.

Taylor was helpful and informative, showing me several options, how the furniture is made, and explaining different levels of quality. She was also patient with me and my 8,000 questions. She’s awesome!

Basia is phenomenal and so helpful. Was able to assist with a purchase of a new recliner. We always come see Basia when we need new furniture.

Adrian was amazing! Lots of fun to work with! Looking forward to so future business with him.

Taylor was a tremendous help in picking out our furniture. No pressure sales, multiple options for financing. She answered all questions and concerns we had. Hopefully we will be able to work with her again. Definitely an A+ experience.

We had a great experience at Ashley’s Furniture while shopping for a new couch. The selection was excellent, and we found exactly what we were looking for. The staff was helpful without being pushy, and the buying process was smooth from start to finish. Make sure to ask for Taylor, she was a great guide who had an answer to all our questions. She also helped entertain our three little ones, allowing us some time to test the furniture out in peace!

Matt was absolutely wonderful with helping me find the perfect fit for my kitchen dining set. He was patient with all of my questions and made sure all of my concerns were answered so I was sure everything would fit in my area. The front desk was so friendly and thorough with ordering. It was a very positive experience. Thank you!

Sawyer was the individual who helped me directly but EVERYONE there was pleasant, respectful and helpful. The entire experience was 10 stars, not 5. 😉

Very friendly and helpful to help us make the right decision!

Great experience with Adrien; our sales person, who was knowledgeable and very friendly!

For being a new employee you were absolutely amazing!! I will definitely ask for you again if I should ever have to purchase anything else from you. You are a pro @ your job!! Ashley is very lucky to have you, thank you so very much. Merry Christmas to you @ your family 😘

Hope was a delight full sales person really enjoyed talking to her today and buying an awesome sectional from her it was nice doing business with a happy joyful person

Easy to shop without pressure. Also associates are available to assist with any questions or issues

My son and I very much enjoyed working with Adrian on purchasing a dresser for his room. He was knowledgeable and helped us to maximize our time. Thank you Adrian!

Marissa is an absolute gem to work with and helped pick the perfect couch! Highly recommend the selection at Ashley Furniture! Thank you so much!

Hope was extremely helpful and patient as we took 3 visits to finalize our choice in a new couch. We will be asking for her should we need any more furniture. Thanks Hope!

Basia was very helpful with our whole purchasing process. She was knowledgeable and friendly. I would love to work with her in the future and would recommend anyone to her.

I had the pleasure of working with Taylor today! I was out looking at a couple different places and I decided on the set I got from Ashley. I called and we got everything done thru the phone and she was very professional. Thank you so much Taylor!!

She was very helpful

Maxwell was very helpful in our search for a sectional couch for our living room! He was very knowledgeable, and helped us pick the perfect piece for our space.

Hope was very good to work with. I was looking for a grey coffee table and she showed me all the options available. I did not purchase anything because although the prices at Ashley are competitive with other stores, the quality of the furniture was extremely disappointing. During my coffee table search I found most of the mass market furniture is low quality. I found a solid wood table at another location that I am happy with.

Hope was very friendly and helpful. Very pleasant place to shop with a great selection

Hope did a great job. Extremely pleasant and knowledgeable. Our best experience we’ve had at this store.

Ashley is my go to place for all Furniture and the number one reason is Jolene! She goes above and beyond in helping and designing and making your shopping experience delightful.

Basia was quite helpful during our shopping experiance. She was knowledgeable on the features of the models we were considering & through the purchase process

Very knowledgeable staff, Basia, who made my decision for a lift chair very easy!

Always great customer service. Ask for Jolene! ☺️

Jolene was incredible to work with. Highly recommended if looking to buy. Made purchasing process smooth and effortless

The Mishawaka store is wonderful and well stocked with lots of options. Adrian was amazing! He was so very helpful, knowledgeable and almost as important was that he was very patient. I had lots of questions that were all answered. The only disappointment was that I couldn't take my recliners home with me that day. Adrian put a lot of time into finding the fastest shipping option so I can enjoy my new recliners as soon as possible. Thank you!!!

I had an amazing experience with my delivery team. They were extremely kind, fast, and careful with everything. They went above and beyond to make sure everything was placed perfectly and handled with care. Truly outstanding service—thank you so much!

Had a great shopping experience with Taylor at Ashley Furniture! I appreciated her insightful views on the sofa/ loveseat that was purchased and came with a four year warranty😊

My experience at Ashley’s Furniture store today was amazing! I want to give a big shout out to Maxwell for being so patient and making sure I left with the bed I loved. I truly appreciate all of his effort and kindness. Thank you Max!

Was helped by Jolene B, she was kind and very helpful. Instead of trying to get me to buy the newest expensive scammy products she simply asked what my favorite style of bed was and was able to help me pick out the bed frame of my dreams!

Just bought a full bedroom set from Ashley HomeStore and Adrian made the entire experience simple and enjoyable. He listened to what I wanted, explained the options clearly, and made sure the pricing and delivery all worked for me. You can tell he actually cares about his customers. Five stars.

Jolene was amazing 👏

Adrian was very upbeat, knowledgeable, listened and efficient.

Adrian was patient, answered our questions and was awesome. Appreciate the dedication to great customer service!

Zach gave such a positive attitude, it made the decision really easy, we had a good experience

They delivered the day on a very icy day, they put together all the furniture in the way we wanted it and it all looked great at the end!

We had a great experience shopping for our new couch. Jacob helped us along the way and answered all our questions. Would highly recommend.

Went in looking at mattresses and ordered one even though salesperson was rude and cocky, and then they tried adding all kinds of extras, had to have them remove all kinds of items, then after thinking g about it a day or so we wanted to cancel and they wouldn't let us even though receipt said 3 days to cancel. They have the Ashley name but none of the offer that Ashley promote like 60 months interst free. They are independently owned so they are crooked and don't even follow their own policies, definitely not recommending to anyone.

Marissa was very knowledgeable and helped us pick the perfect couch and love seat!

Luis was very helpful and gave me space to think and decide about which piece I really wanted. Answered all my questions too!

Reached out to this store as the Merrillville location was unreachable. Jolene was very helpful and answered all of our questions, and we were able to get the piece that we wanted at a good value.

Taylor was Awesome!! I hate furniture shopping but she made it an extremely pleasant experience helping me find what I was looking for

Really great help! Luis and Nick were the best. Answered every question I had and explained everything with detail. Great business.

Carlos Gómez is the guy to go to. He helped my wife and I find living room furniture that suited us best

Adrian was phenomenal. He was very professional, and he made us feel like we were his family, a very comfortable purchase. He was the best.

Today we purchased a couch and a mattress with frame from Jolene and Marissa , I would give them 10 stars if i could . We went in and told them what we wanted and Jolene was able to show us to the couch that hit everything on our checklist and totally without hassle . She was able to help with the measurements of the furniture going into our home , placement , configuration and billing with ease . I would return and see them again for furniture needs in a heartbeat . 10/10 experience .

Excellent customer service, Taylor was extremely helpful and very knowledgeable. She was able to answer any and all questions I had and brought up things I had not thought of. I highly recommend her.

It was great

Nicholas was very kind & listened to what I wanted. I didn't feel pressured to buy something I didn't want.

Bradon was amazing!! Super easy & fast!!

I had a great experience. Jolene was super helpful. She helped make a layout design of how we wanted our living room and worked with us.

I was so glad Adrian was in today.

From start to finish everything went well.

Basia at Ashely on Grape Road helped give us the full experience! This was our first time shopping for a mattress and she took us along all the options, explaining everything in great detail. She is extremely knowledgeable on the all of the furniture and mattresses! We bought a frame and mattress and she made sure the process was extremely smooth! I definitely recommend shopping here. We had never shopped here before but the experience was professional and we felt informed throughout the entire process! Thank you Basia!!!

Jolene was excellent!. She made us feel very comfortable while being very professional and thorough. It was a pleasure working with her.

My couch was delivered by the nicest guys! They were careful quick and respectful. Many thanks!

Adrian did an outstanding job with us.

Brook was amazing! Friendly, ready to help & answered all our questions and super efficient! We had a great experience!

Taylor was amazing to work with, and her follow up is impeccable! We can’t wait to work with her again!

Great service

Great experience from top to bottom! Thank you to Jolene!

I had a great experience with Adrian! He was friendly and professional, he got me exactly what I wanted!

Brandon is awesome, friendly, and personable. I would highly recommend

Hope went above and beyond to help us with our new sectional and dining room table. Everyone including the manager was very helpful and friendly. We will definitely be coming back for more furniture in the future.

Adrián Jefferson Excellent person, super friendly and above all, she helped us find what we needed at an excellent price

We worked with Jacob to find the right furniture for our new living room. He was very helpful in finding the style we were looking for.

Taylor did a great job explaining the furniture. She answered all of our questions and was very knowledgeable. She also got us a good price on what we bought.

The delivery crew were very professional and efficient

Zachary Roden was knowledgeable friendly and did not waste any of our time helping us. Find the perfect loveseat and recliner for our living room. Thank you, Zachary!

Adrian was Amazing

Helpful but not pushy, thank you

Brandon was very helpful! He found us some great furniture and made the whole process quick and easy. Couldn’t be happier!

We were very pleased with the service we received at Ashley Furniture in Mishawaka. The salesman Brandon did a excellent job

It was a great place and I thank Basia for helping me out. The delivery drivers were right on time! Not a minute late or early. Exactly 10:00. If you need any home furniture go see Basia at Ashly Furniture!

Taylor was extremely knowledgeable and helpful in choosing the perfect couch for us!

Nicholas was very knowledgeable. That means a lot to me. Haven't received product yet. Will follow up.

Basia is always great to work with. Gos above and beyond for her clients.

Taylor was a godsend to our family. Not only was she friendly, but she puts you at ease right away. She doesn't pressure you to purchase anything. We ended up coming back the second day with my sister. We ended up purchasing 2 chairs along with warranties. Taylor will be a great assesst no matter where she goes in the future.

The young lady that helped us was very polite and nice....she was terrific

Nick was awesome!!! He explained everything in so much depth and detail. He answered every single question we had, and we learned a lot of useful information! I highly recommend Nick for all your furniture needs He is your guy!

My husband and I had a great shopping experience at Ashley Furniture. Our salesperson Carlos was very friendly and professional. We are looking forward to our new couch!

Very Professional and friendly people. Brandon Anderson and Carlos were very helpful. Thank you

My Husband and I went to look at furniture and we ended up buying 2 couches and 2 recliners after we spent time with Jacob on 11/08 at the Mishawaka location. We are anxiously waiting for them to be delivered. Jacob was great to work with we didn’t feel rushed or pressured.

Adrian was extremely patient and took time to answer all our questions and helped us make the best choice

My husband & I visited the store looking for a sectional sofa. We were greeted by Taylor when we walked in. Explained what we were looking for, she took us right to that section. She went over the specs of the sectional, and explained how to care for it. She didn't try to pressure us into buying anything else. She was very professional and helpful.

Really helpful and and great treat to us.

Jolene is super helpful and willing to spend time us for just the right find.

Brooklyn was great. She was super helpful and has a contagious personality. Shes as pretty as she is kind. We are also pleased with our purchase, so big thank you to her.

My fiancé and I recently visited Ashley’s Furniture, and we had such a wonderful experience thanks to Jolene! We walked in with a general idea of what we needed but weren’t sure about the material, color, or price range. Jolene was so kind, professional, and patient throughout the whole process. She really took the time to listen to what we wanted and guided us through different options without ever making us feel pressured or rushed. As a visual learner, I truly appreciated how she used tools and visuals to help me see exactly what she had in mind — it made everything so much easier to understand and enjoy. Because of Jolene, we found a beautiful furniture set and a payment plan that fit perfectly within our budget. Most importantly, she made what could have been an overwhelming experience feel comfortable and stress-free. We’re so grateful for her help and can’t thank her enough for making our visit such a positive and memorable one!

Recently purchased a home and needed a couch for the living room. Nick was very helpful in finding exactly what my wife and I wanted and didn't rest until we found the perfect couch. If you're going to shop here, find Nick to help you!

The associates at Ashley's Furniture Store, we're very professional and helpful

Wide range of options, good customer service. Brandon worked with me and ensured I got good deals on my desired furniture pieces.

Marissa was very helpful and extremely polite. We would definitely buy from her again.

Hope was great! She helped us find the most beautiful dining room table and end table for our newly remodeled open concept home. She was professional and knew a lot for just being there 2 weeks!! Thank you Hope! We will be back should we need more furniture for our home.

Adrian at Ashley furniture was amazing to help us every step of the way with purchasing our new furniture! He was absolutely awesome with our son entertaining and playing with him the entire time highly recommend anyone that needs furniture to go to Ashley and ask for Adrian!

Great experience and great customer service. Quick and simple.

Wonderful staff will be back!

Fantastic service and great selections. Def coming back

Great service and help.

We had the pleasure of working with Hope to select furniture for our family room, dining area, and sunroom. She was friendly, positive, and very genuine. She sought out answers to questions we had and was super helpful in helping us select furniture for our home based on pictures we shared with her. Absolutely loved her assertiveness without feeling pressured. She did a phenomenal job of following up with us and even shared other ideas she found that she thought we may like.

Top notch handling of the furniture, very quick and efficient in assembly and installation and very friendly ans accomodating ... took great care in keeping our lawn intact and the truck on the driveway. Thank you for all you do ... Great job!

Nick did an amazing job helping me find my couches!

Nick was THE BEST! He listened to what we were looking for, showed us options, answered all our questions and was so patient! We are so pleased with our furniture choice and added a new hutch for the kitchen! Nick - keep up the great work!

Adrian is great! Loved working with him. Super personable and a great salesman.

I had an awesome experience today at Ashley! I have to thank Anthony, Adrian and Jolene for helping me find exactly what I was looking for. They were very helpful and informative. I definitely recommend them if you’re in need of new furniture or bedding.

Brandon was awesome! He greeted me immediately and answered my questions. I messaged my husband and went ahead and ordered our first full matching bedroom set.

I had a fantastic experience working with Mss Basia. From the moment I walked in, everyone was friendly, professional, and genuinely interested in helping me find what i wanted. Miss Basia Lewis took the time to understand my style and budget, answered all my questions with patience, and offered great recommendations without ever being pushy. I ended up purchasing a nice Queen bed and mattress for my mom at a really good price that fit our budget. If you’re shopping for furniture, I highly recommend asking for Basia Lewis, she truly goes above and beyond to make sure her customers are happy.

Brandon was straight to the point and helped us fast and walked out the door with a new sectional.

Good

Good selection, don't know about quality yet, couch hasn't been delivered yet. Prices, so so, and little highee than the other big box stores. Taylor was great to work with, very knowledgeable Got our couch today, after 2 months of waiting. It stinks, like it's been sitting in a warehouse for a long time...hmm

My experience in store with Jolene (Mishawaka store) purchasing my sectional and the bedroom furniture was absolutely fantastic. She spent so much time with me. Then the delivery was the best delivery I’ve ever experienced. Phil and Howie were not only very friendly, but took great care of my home and the new items. I will definitely be using Ashley in the future again due to the great service with Jolene, Phil and Howie top-notch!!!!

Adrian was great at the Mishawaka store! A pleasure to do business with.

Alexandra moore was very nice and freindly, and helped set me up with my dream comforter set. I highly recommend Ashley's furniture

Jacob was our sales person, what a great young man he made our purchasing of living room furniture exceptionally pleasant and very comfortable. It was a real joy working with him. We have purchased many different types of furniture from Ashley over the years. I only hope when we go back to purchase a bedroom set he is still there. Just a great young man who I enjoyed working with. Thank you Jacob. Sincerely The Starrett’s

Brenden and Nate were here on time, introduced themselves, asked where we would like our furniture set and were done under 10 minutes! I would give them 10 stars if I could!!

First time in the store, found everything i was looking for, salesman was helping without being pushy.

Anthony and Jolene made this process easier and more enjoyable than we expected it to be. We will definitely shop with them again!

Fun to work with!

Great selection and service

We had a great experience with Adrian! We felt no pressure and loved the time we spent with Adrian! We can’t wait for my bedroom furniture to arrive!

Had a great experience! Brandon was very helpful and honest!! He heard our needs and guided our process to great couches we love.

I would like to add that if I could rate the salesman separately, I would give him 5 stars. He's been the biggest help with this. Spent almost $1,000 to have a couch delivered damaged, in the package so damage wasn't found until after the drivers left. Now we're responsible for somehow getting it to the store or paying for someone to come out and "service it." Customer service doesn't believe us and thinks soap will fix the torn spots. They're taking no responsibility. Edit to add the options available to us are transporting back to the store and paying to have it sent it for repair, or paying to "upgrade" the warranty. Somehow leaving us still responsible for them doing damage to the couch.

The customer service was perfect, and Brooklyn really went above and beyond to help me find exactly what I needed. I'm completely satisfied with my experience and the couch I will be getting

(Translated by Google) Excellent service. Excellent treatment, very friendly, and very helpful in answering questions. (Original) Una atención de excelencia. Buen trato, muy amables y mucha ayuda en disipar dudas.

Max was professional, courteous, and patient in helping us select the perfect couch.

We were assisted by Jolene B who was very pleasant to work with ; helped us design the look for our living and dining room; all queries were addressed very well. We had a very good experience overall.

My sales guy Zach was wonderful, what a great personality! He was extremely patient with me and answered all my questions, like 3 days worth of questions. The delivery guys, I didn’t get their names were also very kind and rearranged the furniture to my liking while setting up. I would definitely recommend Ashley Furniture

Brook is an amazing sells woman she helped me find my dream couch for my family and home, she was very kind and helpful

Nick and Taylor were super nice and very helpful with helping us choose the right furniture and look we were going for. Highly recommend!

Very helpful!

Nick was absolutely awesome to work with in helping us pick out our new furniture. He was very knowledgeable and really appreciate the time that he spent with us. Would highly recommend him to anyone looking for new furniture.

Paul and Alex brought our new recliners today. They were very polite. Barbara Dull

Brooke was great to work with. Her approach was one of help and information, not high pressure, like some of the other salespeople. We very much appreciated that.

Thank you so much Basia for helping me pick out my new sectional. Basia was so helpful, friendly and great at her job. Thanks again!!

Carlos and and another Staff member took great care of me today assisting me in the purchase of a recliner! Excellent, knowledgeable customer service!

We had a great experience at Ashley, from purchase to delivery. Taylor and the delivery team were fantastic! Taylor was pleasant, knowledgeable, personable, professional, and straightforward. No high pressure. Thank you! Delivery and set up was a breeze. I recommend Taylor and the Ashley team!

A very helpful, everything is just smooth she’s awesome

This place is great. Had no intention of buying more than a couch, but the prices were really good. Jolene our Sales person was extremely helpful. She helped us find the stuff we needed quickly.

Very helpful. Didn’t judge my first choice from another place. Also took the time to conversate and relate.

I highly recommend Jacob! He got to know our wants and needs, and helped us find the perfect furniture set. If you visit this store make sure to request him!

Brandon was very helpful!

Taylor was very professional and very convincing. And she was able to calm down my daughter during the process.

David is great and very professional, definitely would recommend doing business with him.

Ashley furniture store is top-notch and Jolene is beyond five stars her knowledge and experience with what she knows so well and Ashley‘s is remarkable. Thank you Jolene for everything.

Brook was very helpful and found us just what we wanted!!! Shes great!!!

Marissa was very personable, knowledgeable and helpful, and when Hope joined in she, as well, was very kind and personable. It was a great experience especially since when I came in I told Marissa I was just looking today! I had not planned to walk out with a purchase. Thank you!

Thank you Basia for your amazing help finding the perfect couch for us. You showed us all the options under the umbrella we were looking for and made sure that we felt comfortable and happy with our purchase. You are amazing! Thanks again :)

I had a very fun time picking out my furniture. It was very pleasant relaxed and Basia was outstanding-felt like we made friends. What a gem she is. I hope management realizes what an outstanding gem they have at Ashley. Thanks again!

Had a great experience figuring out all of my options!! 10/10

My husband and I needed to furnish our newly purchased house. I first spoke with Basia (sales rep) over the phone and has a good experience with her. We came to the store a few weeks after talking on the phone and requested to meet with Basia. She assisted us and helped us pick out a large order. Every step of the way she was pleasant, knowledgeable, and helpful. She made shopping fun and figured all the hard stuff out for us. I also was impressed that she remembered all the details from our convo on the phone and was able to refer to my original requested items. We even called back the following day and added items to our order and she worked well with the changes. I really enjoyed working with Ashley furniture and I believe Baja made the experience as great as it was

Taylor was absolutely great to work with! Highly professional and knowledgeable on all the furniture selections.

Got us a good deal on what we wanted and was very kind and efficient 👍🏼

I really do appreciated how you help us,Bashia Lewis she did an excellent job and her effort and attention do detail really stood out.Thank you so much.

Adrian was great to work with. He listened to our needs and gave us all the information we needed to buy several pieces for an assisted living home.

Great help.

Brook was awesome at showing my mom exactly what she wanted. She was patient and kind and we very much appreciated her help!

I had two sofa’s I was trying to make a decision on. Brandon pointed out that the one sofa had cushions covers that unzipped and were machine washable. I was sold. I was also looking at a TV stand. It was a little more challenging because of the dimensions. He and his trainee were patient and his trainee pointed out the perfect one after looking at many. Thank you both!

Zac was very helpful and made our experience buying new living room furniture a breeze. I would recommend Ashley furniture for your furniture and bedroom furniture needs.

Super friendly, super nice she greeted me as soon as I walked in and helped through out the whole process. I knew already walking in there I was going to buy a chair and she was the one that helped couldn’t asked for anything better just amazing at what she does.

I found the furniture I wanted at a price a could afford. We were sitting in lawn chairs in our family room as we recently got out house back after a fire. Long story short ... the furniture was two weeks late. Delivery and set up was terrific!

I walked into Ashely furniture and Brandon met me with a smile and told me how nice my dresses looked. Nice compliment but not convincing. I was there to help my friend girl find a comfortable chair. Brandon knew there was a need and stepped in right away to adhere to our needs. Long story short, my friend did not purchase anything but I, on the other hand, purchased a couch, chair, and a recliner rocker. Great job Brandon for making sure my furniture needs (which I didn’t think I neeed) were met with a much enthusiasm, determination, and great customer service, and willing to make sure I walked away pleased with my purchase. Thank you Brandon!!! You represent Ashley Furniture completely with “customer satisfaction” in mind!

I felt scammed. The employee led me halfway across the store to show me a couch, supposedly a great labor day sale deal ($200 off), which I purchased. It was listed a week later $150 less than sale price as regular price (and even lower at other stores). They won't let you cancel or return without huge penalties. They will only price match their own website. Delivery took almost 4 weeks. If you like any Ashley brand items find them at another store and purchase them there. They will cost less and be delivered faster.

Adrian was such a great help finding my mom a bed that would work for her. Adrian was so friendly and caring.

Taylor was a pleasure to work with. She’s very pleasant and knowledgeable!

Great and friendly people. Very knowledgeable and not pushy at all. They lag r us the space to look around and only approach us when we had questions.

Brook was great to work with, was so helpful and made the whole experience easy. Great furniture and quality. Highly recommend.

Very professional and friendly

Phil and Anthony were very polite very efficient very careful and very helpful in getting my new sectional into our lower level with quite a steep stairway. Five stars for them both.

Very friendly and informative, no pressure either. Very good experience. Now just waiting for delivery.

I went in there looking around for the feature and ended up financing my first home purchase. The sold me when they said we will walk you through everything and help if needed. 10/10 recommend I love love love my new couch can’t wait !!!!!!!!!

Great experience and would highly recommend to anyone looking for furniture!